HitmanPro.Kickstart - FAQ
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1. is required to use HitmanPro Kickstart Does HitmanPro Kickstart change the contents of my hard drive HitmanPro Kickstart is designed to start from a USB flash drive So it does not need to be installed on your hard drive and it does not need to store any files on your hard drive Can I use HitmanPro Kickstart with Grub or another bootloader If you want to use the bootloader e g Grub that is installed on your hard drive please use HitmanPro Kickstart s option 2 Regular boot to boot your PC HitmanPro Kickstart FAQ Page 5 SurfRight Q 12 How do I boot my PC from a USB flash drive A 12 Use the boot menu from your BIOS frequently accessible via F12 F11 or F8 while booting your PC depending on your BIOS Alternatively you can configure your BIOS to use an external USB device as the first device from which to boot For more information on booting the USB flash drive see the document Booting from an external USB device or check the HitmanPro Kickstart website www surfright com kickstart Q 13 My system cannot boot from a USB device Can I still use HitmanPro Kickstart A 13 If your PC cannot boot from a USB flash drive you can use an alternative way to use HitmanPro Kickstart requiring our Sidekick CD DVD Please see the HitmanPro Kickstart User Manual for more information on its use and how to obtain an ISO for this CD DVD or check the HitmanPro Kickstart website www surfright com kickstar2. 08 A 08 Q 09 A 09 SurfRight When do I enter the product key The product key must be entered in HitmanPro that was started via the HitmanPro Kickstart USB flash drive Should you want to use the license to clean a ransomed PC the product key must be entered on that ransomed PC and not on the clean PC that was used to create the HitmanPro Kickstart USB flash drive For more information about how to create HitmanPro Kickstart USB flash drive see the User Manual on www surfright com kickstart Can I buy a license from within HitmanPro Kickstart It is not possible to buy a license directly from within HitmanPro Kickstart You need to have access to a PC that is not ransomed and buy a license for HitmanPro on that machine via www surfright com en shop Note the product key associated with a license must be entered on the ransomed PC if you intend to use the license to clean the ransomed PC See also Q 06 Is it easy to rescue my computer from ransomware HitmanPro Kickstart is designed as an easy solution for non technical users to remove malware including ransomware It will do all the work for you It s as simple as clicking a button No need to manually modify the Windows registry or perform other possibly disastrous actions Do I need to know anything about Linux to be able to use HitmanPro Kickstart HitmanPro Kickstart is a Windows application started on your own installation of Windows No Linux knowledge
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4. SurfRight HitmanPro Kickstart Frequently Asked Questions HitmanPro Kickstart FAQ SurfRight Table of Contents Introduction to ITEMIAMIP FOI CK SCA I const cssescscsesencecscceasro ovscovennresene snsenennwsearoenenenenssesnee astaite overt veaninnenennnearennnncaiosaneecneaneameniean 3 Q 00 Why do Lineed HitmanPro Kickstart Tinsicisenisenisenineneneri ntr inona enS 4 Q 01 Can I use HitmanPro Kickstart when the desktop is not accessible or fully blank ose 4 Q 02 Does HitmanPro Kickstart need to be installed oo esssessssssecsecsseesseessecssecssecssesssecsuecssecsuecsnecsneesneesees 4 Q 03 Where do I obtain a HitmanPro Kickstart USB flash drive ceeccescsesssesssesssecssecssecssesssecsnecsueessecsnecsneenees 4 Q 04 How much does HitmanPro Kickstart cOst mecreccnirerecenercnecenirenencnerenerenenienii 4 Q 05 Can I use the same HitmanPro Kickstart USB flash drive to clean multiple ransomed PCs 4 Q 06 When do Lenter the product Key swiisscnscseatsn satiated asisarieniiosaidinesiinendseandniniinniien 5 Q 07 Can I buy a license from within HitManPro Kickstart 0 ecsseecsseescsssscessssecsssecssnecesnseecsnuecssneecesneessnes 5 Q 08 Is it easy to rescue my computer from ransomware sses ssssssseesessereesssssreersssereerssssteersrsserersssssreesrsserteesss 5 Q 09 Do I need to know anything about Linux to be able to use HitmanPro Kickstart eee 5 Q 10 Does HitmanPro Kickstart change the contents of my
5. ecsuestdesstssarasuonsasarsecsuvaschaazesseconsesSuseapeagnovapesstceucassesenasncvopsewseraneusneyaneuphceuseenyceanenenseapeasnceucebesseanaiscoenssests 8 HitmanPro Kickstart FAQ Page 2 SurfRight Introduction to HitmanPro Kickstart This document lists some common questions and their corresponding answers on using HitmanPro Kickstart The intention of this document is to offer a brief summary of common questions that you may have about using HitmanPro Kickstart For a more detailed description please read the HitmanPro Kickstart User Manual HitmanPro Kickstart is a solution enabling you to start your computer from a USB flash drive to remove malware that has ransomed locked your computer and does not allow you to access it HitmanPro is a second opinion scanner designed to rescue computers that have become infected with viruses spyware Trojans rootkits and other threats despite real time protection from up to date antivirus software HitmanPro Kickstart FAQ Page 3 Q 00 A 00 Q 01 A 01 Q 02 A 02 Q 03 A 03 Q 04 A 04 Q 05 A 05 SurfRight Why do I need HitmanPro Kickstart HitmanPro Kickstart is designed to remove ransomware Ransomware is malware displaying a message supposedly from the police FBI or other authorities demanding that a fine must be paid in order to unlock the computer Most of the time your desktop is no longer accessible and you cannot start any other
6. hard drive ou esssseccssecessseesseecssnteessneeees 5 Q 11 Can I use HitmanPro Kickstart with Grub or another bootloader ececsssessseessecsseessecsseessscssecsseceseense 5 Q 12 How do I boot my PC from a USB flash dive srssisisssessscsnccsirorinccienranorironas Q 13 My system cannot boot from a USB device Can I still use HitmanPro Kickstart ss 6 Q 14 Do Fmeed to lOG Om tO WIMGOWS ssasinnenenererenunonusaiiriiins Ei EER 6 Q 15 Can I store my own files on the HitmanPro Kickstart USB flash drive wu esssesecssseeccsseesesseteessneenenes 6 Q 16 Can I use the HitmanPro programs stored on the HitmanPro Kickstart USB flash drive in WINA OWSA aera eE aeee ee E EAA AEAEE EE EAE A tees haste EE EEA EE A NE E E EAEE REE EEEE RE 6 Q 17 I want to create a HitmanPro Kickstart USB flash drive What size must the flash drive be 6 Q 18 There s a new version of HitmanPro available Do I need to create the HitmanPro Kickstart USB flash drive all OVer AGAIN sssrinin rean ai an a a Ea Enee 7 Q 19 I get the error message Failed to boot what s Wrong ssse ssssseseesssseeesssssseeessssseresesseeressssseressssseressss 7 Q 20 Can I use HitmanPro Kickstart with a fully encrypted hard drive ssesesssesecssseecssneeesneeesseteessneetsnes 7 Q 21 What versions Of Windows are supported 0 essssessccssssecsssecesssscecssscsenssecenssecenssecesssssesssseessssecesssecssnssssensees 7 Revision FIISCOIY csz enscsciesn sserewst
7. o create the HitmanPro Kickstart USB flash drive all over again That depends If the release notes indicate that there are nmo changes made to HitmanPro Kickstart you can simply download the new release of HitmanPro and copy it to your existing HitmanPro Kickstart USB flash drive Note that the filenames must be HitmanPro exe and HitmanPro_x64 exe If a new release of HitmanPro has also changed something in the HitmanPro Kickstart functionality it is advised to create a new HitmanPro Kickstart USB flash drive I get the error message Failed to boot what s wrong If you get this error HitmanPro Kickstart cannot determine what the active Windows partition on your hard drive is Unfortunately you cannot use HitmanPro Kickstart in this case Please contact support at support hitmanpro com for more information Can I use HitmanPro Kickstart with a fully encrypted hard drive HitmanPro Kickstart will not boot from a disk that has been fully encrypted with e g Bitlocker TrueCrypt or any other encryption program If you try to do so a failure message Non NTFS partition or encrypted disk detected will be displayed What versions of Windows are supported Currently HitmanPro Kickstart can be used on Windows XP Windows Vista Windows 7 and Windows Server 2008 Currently Windows 8 is not supported HitmanPro Kickstart FAQ Page 7 SurfRight Revision History Initial release HitmanPro Kickstart
8. program Can I use HitmanPro Kickstart when the desktop is not accessible or fully blank HitmanPro Kickstart can be used even if the ransomware does not allow access to your normal desktop Does HitmanPro Kickstart need to be installed It is not necessary to install HitmanPro Kickstart Just create a HitmanPro Kickstart USB flash drive and let the ransomed PC boot from that USB flash drive Where do I obtain a HitmanPro Kickstart USB flash drive You can create a HitmanPro Kickstart USB flash drive yourself via HitmanPro if you have a regular USB flash drive Note that to do this you need a computer that is not ransomed How much does HitmanPro Kickstart cost HitmanPro Kickstart is a free solution You only might need a license for HitmanPro If you use HitmanPro Kickstart on a ransomed PC that has a valid license for HitmanPro it will use that license If you use HitmanPro Kickstart on a ransomed PC that has never used HitmanPro the 30 day free trial period of HitmanPro can be used to remove the ransomware not available on business computers For more details about HitmanPro licensing see www surfright com shop Can I use the same HitmanPro Kickstart USB flash drive to clean multiple ransomed PCs You can use the same HitmanPro Kickstart USB flash drive on as many PCs as you like Please see section Q 06 about entering the product key HitmanPro Kickstart FAQ Page 4 Q 06 A 06 Q 07 A 07 Q
9. t Q 14 Do I need to logon to Windows A 14 You do not need to logon to Windows HitmanPro Kickstart will start automatically after a few seconds on the logon screen when Windows wants you to enter the logon information If you do logon as a user e g automatically HitmanPro Kickstart will start once you are logged on Q 15 Can I store my own files on the HitmanPro Kickstart USB flash drive A 15 You can store your own files next to the files placed on the USB flash drive by HitmanPro As long as you do not alter the files placed on the flash drive when creating the HitmanPro Kickstart USB flash drive this will not destroy the functionality of the USB flash drive Q 16 Can I use the HitmanPro programs stored on the HitmanPro Kickstart USB flash drive in Windows A 16 The files HitmanPro exe and HitmanPro_x64 exe located on the HitmanPro Kickstart USB flash drive can be started in Windows If you start these files manually they execute HitmanPro in the same mode as if they were executed from any other disk You can even use these files to create another HitmanPro Kickstart USB flash drive Q 17 I want to create a HitmanPro Kickstart USB flash drive What size must the flash drive be A 17 A USB flash drive with a capacity of at least 32 Mbytes megabytes is required to create a HitmanPro Kickstart USB flash drive HitmanPro Kickstart FAQ Page 6 SurfRight There s a new version of HitmanPro available Do I need t
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