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System Administrator Manual Voice Processing System

1. The window illustrated above shows a newly created time control with all fields blank When you edit an existing time control the fields already have options entered and displayed 2 If necessary type a description for the time control PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 81 Chapter 3 MAINT Application 3 To define the time control parameters click on 1 The following window displays Edit Time Control Line Item 1 x Date Sion BZA ena a7 oaea Stat m 5m Tee Day of Week X Monday X Thursday Saturday IX Tuesday X Friday Sunday X Wednesday Action Menu 100 Edit Action Time Period n 4 In the date fields enter a Start and End date using MM DD format 01 01 through 12 31 to indicate specific starting and ending dates to which this line item in the time control applies 5 In the time fields enter a Start and End time using twenty four hour format 00 00 through 24 59 to indicate the specific times during the day that this line item in the time control is active When specifying start and end dates and times the following guidelines apply H Leaving the Start field blank will cause PathFinder to assume the lowest value i e 01 01 or 00 00 H Leaving the End field blank will cause PathFinder to assume the highest value i e 12 31 or 23 59 H Leaving both fie
2. Ea PathFinder Voice Processing System System Administrator Manual Issue 4 5 December 2003 Issue Release Date Changes Page 2 04 99 Content contains revised material 3 05 01 o Content has been updated with new screens and descriptions a O Manual includes Optional Modules and Installation Forms 3 1 06 01 Optional Module material has been moved to a separate book 4 0 02 02 O Manual contains enhanced features and procedures O Content has been reorganized and reformatted 4 5 12 03 Support for Caller ID has been added refer to XTS documentation The following feature functions have been added or enhanced Backup Restore System 3 10 Forwarding Mailbox Restrictions 3 49 Deleting Users 3 53 Message Length amp Count 3 59 Reply to more than one mailbox refer to User Guide Temporary Menu Greetings 3 75 The MAINT program includes Key Action Menus for Homework Hotline 3 76 and Q amp A applications Reports sort by option 4 4 LIFE SUPPORT APPLICATIONS POLICY VODAVI Technology Inc products are not authorized for and should not be used within Life Support applications Life Support systems are equipment intended to support or sustain life and whose failure to perform when properly used in accordance with instructions provided can be reasonably expected to result in significant personal injury or death VODAVI Te
3. PBXpert Wizard Step 4 of 10 Select a Board E xj Select from the list the board which PBXpert 32 can use to learn and test PBX tones The boards available in your system are listed in numerical order S Which Dialogic board do you want to use Board Board Type Number of channels H1 Type D xxD Channels 4 If the list above is empty please verify that the Dialogic boards have been started successfully Press Help for more information pe 7 Choose the Dialogic Board Type to match the board you are going to use for testing then click Next The Select the Calling Resource window will display PBXpert Wizard Step 5 of 10 Select the Calling Resource E x Dialogic Voice Board The configuration information for Line A includes a channel number and extension number that will be used by PBXpert 32 during learning and testing to listen to call progress tones The Channel field will contain a list of valid channels depending on the Dialogic voice board chosen in Step 4 Select a channel Then type in the Extension Number of the line plugged into that channel Line Calling Channel Select the Channel Ex 101 Phone Number 24 cmi ee _ 8 Select the first channel to use for testing 9 Type in the extension number that this channel is using PathFinder System Administration December 2003 Issue 4 5 PBXpert Software B 7 Chapter PBXpert f
4. Chapter 3 MAINT Application Backup Restore System When you select either Backup or Restore from the MAINT File Menu an external application called BackRest exe will start BackRest BACKup RESTore BackRest is a wizard based application that will guide you through the process of backing up and restoring your system data These backup files are simply copies of the current system files that are stored for future use as needed This feature will also allow you to restore individual files manually Using the MAINT Menu When running System Backup from the Maint NT application make sure to shut down the voice processing system before you begin Backing Up die system 1 From the MAINT File menu Se lect You have selected to backup system settings The system first needs to determine how much disk space is needed The system will then ask Syste m Ba C ku p you if you want to back up messages Since messages can consume a lot of disk space you may chose not to do this Next the system will 2 C i ck Next to a low t h ep rog ram to ask you to name the backup for future reference and select the z location where the files should be stored determine the size of the backup files Make sure the voice processing system is shut down before 3 Based on the disk space required ae o a a select one of the Data File backup options with or without messages then click Next 4 Click Browse to choose another dest
5. Page 01 DAYMODE to DAYMODE1 hh mm hh mm Tp Action Vm9966 MnLEVEL1N MnLEVEL1N MnLEVEL1N MnLEVELIN MnLEVELIN MnLEVELIN MnLEVELIN TcDAYMODE1 MnLEVEL1N MnLEVEL1D MnLEVEL1N MnLEVEL1N MnLEVEL1N Figure 4 14 Time Control Settings Report Example Report Data Time Control name Description Date Day Time 0002000 Action PathFinder System Administration Use Use this report to review the various time control settings It can be helpful in planning new time controls and maintaining those currently on PathFinder December 2003 Issue 4 5 Setting Reports 4 19 Chapter 4 PathFinder Reports Registry Settings Summary The Registry Settings Summary report identifies the various registry settings I REPORT 261 WordPad OF x File Edit View Insert Format Help Dict alk al 02 06 02 16 38 15 Hae S Registry Settings Summary Range Aa FirstKey AaBlindDelayO1i AaBlindDelayO2 AaBlindDelayO3 AaBlindDelay04 AaBlindDelayO7 AaBlindDelayO8 AaBlindDelayO9 AaBlindDelayiO A aBlindDelayii AaBlindDelayiZz AaDialPrefix04 A aDialPrefix07 A aDialPrefixOG A aDialPrefix09 AaDialPrefixid A aDialPrefixi1 aDialPrefixiZ2 aDialPrefixi3 AaGetBusy O01 AaGetBusy02 For Help press F1 All Page O1 Figure 4 15 Registry Settings Summary Report Example Report Data This report provides a system wide overview of current Registry settings PathFinde
6. X Auto Attendant Track Messages Integration Next IX Menus Message Manager Desktop Call Control Beane X Notification E mail Reader PARE r What to Debug Basic Foundation Voice Mail Owner Time Controls Voice Mail Directory FAX Support All Off Auto Attendant Events Integration Anon Menus Message Manager Desktop Call Control Notification E mail Reader Figure 3 10 Module Settings Logging Window What To Log The raw data is a chronological history of all events that occur in PathFinder and can be used to evaluate real time performance Raw data include time date line module and a description of each event These raw data can be formatted into a variety of reports that help measure performance Changing these selections may alter certain reports Refer to Logs Reports on page 4 23 for more information on these reports PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 21 Chapter 3 MAINT Application Log Files The Logging settings allow you to select which modules send information to the log files O The fewer modules selected the less disk storage space needed and the faster PathFinder operates o The more modules selected the greater the amount of information available to help diagnose problems and to generate reports Each day s activity log output to the disk is stored in a unique file in the
7. MAINT Release 9 0 0 Build 250 x File Configuration Edit Reports Help Activity b Settings gt Directory Logs gt Messages b Greetings amp Signatures Customized Report Setup Reporting PathFinder System Administration December 2003 Issue 4 5 4 4 Overview Chapter 4 PathFinder Reports Reports Criteria Reports criteria are used to select specific data when generating a report To generate any of the PathFinder reports O Select the report type from the Reports menu o A window displays in which you select the criteria appropriate to the particular report o The active fields available for selection criteria depend upon the report being generated Report Generation E X vies oo Run Report Time jet Cancel Mailbox Last Name Sort by EO Mailbox Extension Name Help UE Dialog Box Options Title Date Time Mail Box Extension Menu COS or Time Control LastName Fax Documents or Look For Sort by The type of report you selected from the Report menu will appear in this field Enter the complete start and stop dates which must be in MM DD YY format e g for November 21 2001 enter 11 21 01 If the date fields are left blank Maint selects all records with any date Enter the complete start and stop times in 24 hour format HH MM SS If left blank Maint selects all records wit
8. if the call was originally intended for John Smith s extension which was forwarded to the extension from which the message is retrieved Transfer Strings Default transfer strings are typically configured in the telephony settings Refer to Transfer Settings on page 3 34 for more information Any setting configured here overrides the default configuration Configure the transfer prefix and postfix for any subscriber using this class of service Creating a COS A class of service provides an easy way to modify an entire group of mailboxes or extensions By supporting multiple COSs PathFinder provides you the ability to provide subscribers with options to features on an as needed basis To create a new COS 1 Click on the COS icon 2 When the Select COS to Edit window Select COS Ea E z displays click on Create 3 If you are using a template COS select the template from the drop down list 4 Enter a name for the COS up to 20 characters using any combination of alphanumeric characters The name should describe the group of users in this COS 5 Click on Create to return to the Select COS to Edit window 6 Highlight the COS you created and click on Select The Edit COS window is displayed from which you can begin defining the COS X Done Help Create Delete didi PathFinder System Administration December 2003 Issue 4 5 3 70 Edit Options Chapter 3 MAINT Applica
9. 2 Attach the software key activator to LPT1 on the PC Refer to Software Security Key on page C 7 for more information How Can I Be Certain I Configured My Dialogic Boards Correctly The best way to determine if your Dialogic boards are configured correctly is to use the Universal Dialogic Diagnostic Utility UDDU Run the Dialogic Configuration Manager DCM to edit configurations Do not start the UDDU while any PathFinder software is running 1 Access the UDDU program by selecting from the Start menu Programs gt Dialogic System Software Universal Dialogic Diagnostic Utility 2 The system warns you that all Dialogic boards will be stopped select Yes 3 Select the type of board and type of tests that you would like to run Consult your Dialogic documentation for details on available tests Investigate any failure 5 If you get a failure in the PC Interrupt test double check your IRQ settings on the board and in the Dialogic software PathFinder System Administration December 2003 Issue 4 5 6 12 Troubleshooting Chapter 6 Back Ups Logs Errors and Troubleshooting Questions amp Answers Q 2 Each time I try to start the voice processing engine I get the following error TCP IP Connectivity is not set up correctly on this machine I am unable to determine your host name and address Please install TCP IP and related services before using Monitor The TCP IP protocol has
10. At an extension 0 through 9 numbers 0 through 9 DTMF keys December 2003 Issue 4 5 File Menu Options 3 7 Chapter 3 MAINT Application File Menu Options MAINT Release 9 5 0 Build 270 Digital System File Configuration Edit Reports Help MAINT Logins Record Prompts Backup System Restore System Scan Databases Clean Databases Exit MAINT Logins and Passwords The MAINT application allows you to configure the PathFinder for different levels of administrative programming using login passwords and access codes Setting MAINT User Passwords To set user passwords 1 Select MAINT Logins from the File menu The Edit MAINT Users window displays Edit MAINT Users E xi Enables MAINT Login gt Require MAINT users to log in Help LEVELS Edit Level Add Accept Delete Cancel Figure 3 2 Edit MAINT Users Window di 2 To add a new MAINT user click on Add To edit an existing MAINT user s password click on Edit 3 If you are adding a new MAINT user enter the user s User Name Password and access Level and click on Accept If you are editing an existing MAINT user change those items as needed and click on Accept 4 Click on Done when you are finished with this function PASSWORDS Tips Once a password has been defined you must enter it correctly every time you wish to access PathFinder PathFinder pa
11. Thank you for calling prior to disconnecting the caller For example a menu might include this option at the end of a list Press 1 for sales 2 for support to return to the previous menu and 9 to hang up If the caller presses 9 the hang up message plays This field determines the number of incorrect attempts that callers are given when entering key presses The amount of time the caller has in which to enter a response after all menu prompts have been played PathFinder executes the Time Out action once this time limit has been exceeded 5 seconds is usually sufficient The max value for this field is 999 December 2003 Issue 4 5 Edit Options 3 79 Chapter 3 MAINT Application Time Control Settings The MAINT application allows you to configure PathFinder This section describes the time control functions available through the Edit menu in MAINT Time controls are settings that allow PathFinder to activate or disable extension and mailbox features depending on date day and or time settings Time controls can be used to route calls send callers to voice mail and play menus among other things based on time and day settings O Up to ten distinct time periods can be defined within a time controls setting allowing you to make a time control as simple or as complex as needed H Time Controls are searched sequentially beginning with the first defined action When an action is proven to be true it is exe
12. Figure 3 20 Telephony Settings Hang Up Detection Window Types of Disconnect Tones Loop Current Supervision Tone or Silence Disconnect Loop Current disconnects are always activated by default If available on your telephone system activate Loop Current Supervision When a drop in loop current is detected on a line PathFinder will disconnect This is the preferred method for detecting hang ups and is the most reliable Some telephone systems provide a continuous tone or silence to tell the voice processing system the call should be disconnected These are not as reliable as Loop Current disconnects and may cause a line to remain connected longer than necessary or result in false hang ups and callers being disconnected PathFinder System Administration December 2003 Issue 4 5 3 30 PathFinder Configuration Options Chapter 3 MAINT Application Re Order Tone Still other telephone systems send Re Order tone to the voice processing system for disconnect This is a reliable method but require some configuration in the PathFinder voice processing system General Tone Some telephone systems send a tone that is not continuous and is Detection not a Re Order Tone In this instance you would use General Tone Hang ups This General Tone can be learned via PBXpert and will generate disconnects as reliably as Re Order disconnect Determining Tone Type To determine what type of disconnect your telephone system provid
13. First the time the Error log line that was generated Second the type of log generated INFO or DEBUG O INFO data typically consists of logins logouts and actions on the database O DEBUG data typically consists of specific actions on the databases Third the message describing why the line was generated System Activity Log The System Activity log is made up of separate files Each day PathFinder runs it generates a separate file The files are stored in the PATHFINDER LOGS directory The name of the files is DLyymmdd Log where yy is the year mm is the month and dd is the day For example the log for May 7 2003 would be named DL030507 L0G The System Activity log is more complicated than the Error log Every phone call PathFinder takes generates log lines indicating what the caller did PathFinder outputs system activity log lines similar to those found in the Error log refer to System Error Log on page 6 4 In general each log line has four fields Field Indicates First the type of log line generated Second the time the line was generated in hh mm ss ttt format Third the channel line that output of the line A line number of three hyphens indicates a system message from PathFinder Fourth the log message which can be very simple or very complex PathFinder System Administration December 2003 Issue 4 5 6 6 Log Files amp Error Messages Chapter 6 B
14. Installation Forms amp Part Numbers Voice Line Settings Action To Perform When Calls Ring In Additional Parameters Line 1 Line 2 Line 3 Line 4 Line 5 Line 6 Line 7 Line 8 PathFinder System Administration December 2003 Issue 4 5 D 12 List of Parts Chapter Installation Forms amp Part Numbers List of Parts Table 4 1 PathFinder Part Numbers Part Number Hardware Software 900 01 Turnkey Integration Windows 2000 PC 912 04 4 Port Kit Voicemail with 1 D 4PCI Voice Card 912 08 8 Port Kit Voicemail with 1 D 4PCI Voice Card 913 04 4 Port Kit Voicemail with 1 D 41JCTLS Voice Card 913 08 8 Port Kit Voicemail Fax with 1 D 120JCTLS Voice Card 913 12 12 Port Kit Voicemail Fax with 1 D 120JCTLS Voice Card 913 24 24 Port Kit Voicemail Fax with 2 D 120JCTLS Voice Cards 913 48 48 Port Kit Voicemail Fax with 4 D 120JCTLS Voice Cards 914 04 4 Port Kit Voicemail with 1 VFX 41JCTLS Voice Fax Card 914 08 8 Port Kit Voicemail with 2 VFX 41JCTLS Voice Fax Cards 914 12 12 Port Kit Voicemail with 3 VFX 41JCTLS Voice Fax Cards 914 24 24 Port Kit Voicemail with 6 VFX 41JCTLS Voice Fax Cards 940 04V 4 Port PCI Voice D 4PCI Voice Card 940 04 4 Port PCI Voice Fax D 41JCTLS Voice Fax Card 940 04F 4 Port PCI Voice Fax VFX 41JCTLS Voice Fax Card 940 12 12 Port PCI Voice Fax D 120JCTLS Voice Fax Card 632 40 Chalk Talk Includes
15. The log line looks similar to this Related Commands CallResult Mailbox lt Mailbox gt Opens the mailbox defined in lt Mailbox gt Takes the action defined in lt Mailbox gt s actions If no mailbox is defined it uses the global mailbox Menu lt Menu Name gt Runs the Menu Defined in lt Menu Name gt Module lt ModulesName gt lt glb_parameter gt Runs module in lt ModulesName gt If the Module requires any parameters use the lt glb_parameter gt to define the parameters MsgSourceOk Command Branch to run Command if a new message has been forwarded to your mailbox Related Commands DialMsgSource NewMessagesXXX XXX lt Command gt Executes the command based on the new message count Indicates different commands to be executed based on the number of new messages Notify Does notification for the global mailbox This is used to restart notification for the global mailbox if PathFinder has not extinguished the notification retries This is similar to the Pager Uses Retries field in the COS record Pager Uses Retries is not active for command file paging Use the Notify command to force using retries OffHook Delayed Takes phone off hook If Delayed is specified then the phone is not placed off hook until a dial or call is actually executed This is useful when the time between the Off Hook and Dial
16. Uses the pre and post dial delays to pause between taking the phone off hook and dialing These statements are only useful if OffHook Delayed is also used Normally these are only used when the execution of the command file is progressing too slowly to use the Sleep X command Related Commands OffHook Sleep PreventMboxAsPage Prevents the mailbox number from being sent as a page message If a page message is left in the mailbox and the pager notification is initiated you typically would want the page message sent If the caller didn t leave a page message but left a voice message then you can use this command to continue the execution of the command file Related Commands DialMailboxBeeperFile PathFinder System Administration December 2003 Issue 4 5 Command Files A 11 Chapter Command Files amp Notification Scripts Command String Action ProcessNextEvent Processes the next event for this channel group Quit Quits this command file Description This is used to speed up the event handling because the channel does not have to go back to the wait state If the next event is a notification event then PathFinder can process it much more quickly than if the command file did a Quit and returned to the main loop If no events are due for this channel then the next instruction in the command file after ProcessNextEvent is executed PathFinder then
17. While this device is designed to be reasonably secure against intrusions from fraudulent callers it is by no means invulnerable to fraud Therefore no express or implied warranty is made against such fraud including interconnection to the long distance network While this device is designed to be reasonably secure against invasion of privacy it is by no means invulnerable to such invasions Therefore no express or implied warranty is made against unlawful or unauthorized utilization which results in the invasion of one s right of privacy Vodavi has made every reasonable effort to ensure that this product works in most business environments However there may be some environments RFI and EFI in which this product may not work properly In such cases it is the responsibility of the installer to take the necessary actions to correct the situation Contents iofiv Contents Introduction OVerVIeW uckunersxii a a nice REX WP 4 RR RR WR RP KR YRrX ARP esa RE RR YRa AYER ER ART PR RERTER yaaa aay da 1 3 Product Description Lo nnne nennen nne nnn nnn 1 3 PathFinder Featlres iecssxexiuer secat sexe sexu aw ees evened ae VR EXER EU KE Ra AME EEF CEN eerie 1 4 Before You BEGIN uueciessusex chm entree trt EXEOREEEE RR DOR ERE es yeti RR rire pev ka bea a YR CEA 1 5 Getting Started ioco eben REI brut vx horx Thr ean ec CX Dn d ne la RO DRE Kreis doe 1 6 PathFinder Optional Programs sessesseeeeenenn nennen
18. 2003 Issue 4 5 Overview 1 7 Chapter 1 Introduction Add or Remove Server Edit Server You must disconnect before editing server information Connect Disconnect Start Server Stop Server Immediately Stop Each Line When Idle When All Lines Are Idle Cancel Shutdown Don t Wait for Terminations Ooaqa O ViewPort Window The ViewPort window has three sections Blockage Groups Counters and Line View A BLOCKAGE Groups Displays the number and total time a blockage occurred on the system Refer to Setting Up Phone Lines on page 3 85 for more information This window displays duration and counts for system blocks to monitor the voice mail traffic Each line can be placed in a Blockage group so that when all of those line are busy no new calls will be received The information may be used to verify that voicemail has enough ports to support your company s call traffic When the Blockage view is selected a View menu will become available so that Blockage Counts may be reset when needed 8 ViewPort PathFinder Jot File Server View Help Blockage Today Duration Today Tota a AGE Qa Counters Group 2 gp LineView Group 3 Group 4 Group 5 Group 6 Group 7 Group 8 Group 9 ooooooooo 2 S 3 S 23 Ss oooooooo 2a S S s F COUNTERS Event The Event Counters window allows you to view PathFinder event counters Refer to Event C
19. 6012 6012 CAROL DAVIDSON Greeting amp Take Msg in 6013 6013 ELIZABETH WELLS Greeting amp Frwd to Mbx 6409 6014 6014 PAUL RUSSELL Greeting amp Take Msg in 6015 6015 LESLIE MORGAN Greeting amp Take Msg in 6016 6016 KEVIN HAMMONDS Greeting amp Take Msg in 6018 6018 BEVERLY TOWNSEND Greeting amp Take Msg 6019 6019 MARY ANN DANIELS Greeting amp Take Msg in 6020 6020 WILLIAM CARVER Greeting amp Take Msg 6021 6021 DAVID MARTIN Greeting amp Take Msg 6022 6022 EARL BARNETT Greeting amp Take Msg 6023 6023 MARCO LOUIS Greeting amp Take Msg in 6024 6024 ADRIAN STEELE Greeting amp Take Msg in For Help press F1 Figure 4 8 Mailbox Settings Summary Report Example Report Data Use O Mailbox number This information can be used to keep O Associated extension number O Mailbox owner s name track of all mailboxes on PathFinder The data may be helpful in maintaining mailboxes in a dynamic work O Mailbox state environment The Mailbox Settings Summary report may be sorted by username extension or mailbox PathFinder System Administration December 2003 Issue 4 5 Setting Reports 4 13 Chapter 4 PathFinder Reports Mailbox Settings Detail The Mailbox Settings Detail report provides an in depth review of the configuration of each mailbox in PathFinder REPORT 212 WordPad Jol x File Edit View Insert Format Help oleja alk al amp Mailbox Settings Detail 02 06 02 16 27 5
20. Chapter 3 MAINT Application Extension Action Commands These key actions will send the caller to a specific extension Ask for Extension Start Key Specific Extension Number Menu Owner Access Run Module Time Control Command File Company Directory Fax On Demand Homework Hotline PathFinder prompts the caller to enter an extension number For example if the 1 Key is set to Ask for Extension then callers press 1 they hear Enter the extension number of the person you are trying to reach Press zero for the operator Press the star key for the directory The first digit of the extension you are trying to access For example if the 2 Key is set to Start Key then when the caller presses 2 they will not hear a prompt and the system will wait for more digits If you assign 2 as the extension Start Key then you must have extension numbers that start with the digit 2 The caller is transferred directly to the extension indicated For example if the 3 Key is set to send to Specific Extension Number 123 then when callers press 3 they are transferred directly to extension 123 Executes the selected menu Gives access to mailbox owner menus This is used with in band integration or to provide access through a hidden key ona menu The caller will enter this key followed by their mailbox number Runs other modules that PathFinder supports Enter the time control to run This option takes actions bas
21. Dial string used to unpark a call lement Dial string used to secure calls Dial string used to put active call on hold Dial string used to merge a consultation call into a con Confirmation frequencies for the line forward operation _ 7 Run Pathfinder MaintNT 8 Click on Configuration and select Telephony Settings MAINT Release Build 236 EAE S MWI Notification Hang Up Detection _Transfer Settings ings Perfect Cal_ Telephony Settings Voice Channels PathFinder System Administration December 2003 Issue 4 5 B 14 PBXpert Data Transfer Chapter PBXpert for Call Analysis 9 Click on Perfect Call MAINT Release Build 236 File FADE Edit Reports Help eben eg vs ETE MWI Notification Hang Up Detection e mms __ _Pevest cat Telephony Settings Perfect Call lx Dial Tone On Dev Off 7 Dev Coun L Y Next Extra Busy 1 Busy 2 Ring Back 1 472 33 472 Ring Back 2 L JL L raxt J rax2 All frequencies in Hz Al MAINT Ready NUM 10 02 10 Input the values for Ring in the Ring Back 1 values Busy in Busy1 and Dial tone in Local in the MaintNT screen Freq stands for frequency Dev stands for Deviation from target frequency If you have a single frequency tone do not enter Freq2 and
22. Fax Documents Report Example cccceccc ec nnne nnns 4 10 Notification Usage Report Example cececccc ccc nennen menn nnn nnn nnn 4 11 Mailbox Settings Summary Report Example ssssessesseenn enemies 4 12 Mailbox Settings Detail Report Example esssssssssseesen nnm nnns 4 13 Extension Settings Summary Report Example ccccccccceeece seen eens eens e eee e eee eee enee een nen nnnnnn 4 14 Extension Settings Detail Report Example cccccccecee reer e renee nett nee mnes 4 15 Class of Service Settings Report Example ccceccccccce cece eee ener nnn Ene Ene RE EEE 4 16 Menu Settings Report Example ccccccceccceceeee ence eee e neces eee eee amnesia nea sena sea ren SoS SEES SESE ESS 4 17 PathFinder System Administration December 2003 Issue 4 5 vi of vi Figures amp Tables Time Control Settings Report Example cccc cece cece eee nennen menm emen nnn nnn 4 18 Registry Settings Summary Report Example sssssseseeen nmm mene nnns 4 19 Registry Settings Detail Report Example cssssssseeenen enne mne mene nnns 4 20 System Distribution Lists Report Example c ccc ccccce eee eee eee een een ene nee nnns 4 21 Directory Report Example cccccccccec sce e eee e ence EAA annees se a sea a sea sen aea sean 4 22 Daily Log Report Example 5 erre E xaX Cock HER LIA ERA RR ER AG FERE REV PRECOR A 4 23 Maintenance Log Report Example csse nnne menn nennen nnn nnn nnn nnn
23. ILL IL jJ 13 a E Previous Busy 2 er e e5 Heb Ring Back 1 472 33_ 472 J 53 288 55 Ring Back 2 L ES gy gH NI OM i i 7 ue LEE LLL LO see All frequencies in Hz All durations in x10 msec Figure 3 24 Telephony Settings Perfect Call Window PBX Integrations When you start PathFinder for the first time and have gone through the First Time Questions window you will be prompted to configure your PBX integration PBX Integration Select List The PBX Integration selection window located in the Configuration menu allows you to select what phone system the voice mail system will be connected to Select the phone system from the list that best matches your phone system If you currently have settings loaded for a particular PBX that phone system is displayed at the top PBX Integration Current PBX Selection 124 VODAVI INFINITE DVX PLUS MACH I This window ES displays the current PBX selection t r PBX Integrations Available 109 VODAVI STARPLUS TRIAD 3 111 VODAVI STARPLUS TRIAD S 120 VODAVI INFINITE 4096 121 VODAVI INFINITE DVX I 122 VODAVI INFINITE DVX II 123 VODAVI INFINITE DVX III Do Not Change Help 124 VODAVI INFINITE DVX PLUS MACH Select the phone system that the voice processing system will be connected to Figure 3 25 PBX Integration Window PathFinder System Administration December 2
24. O Last In First Out Owner Play Options L1 Save Messages D Forward Messages O Dial Source 1 Confirm Delete D Reply To Messages O Skip Messages Owner Send Options O Not Allowed does not allow the following O Future Delivery O Urgent O Confidential O Outside Number O Confirmation O System List PathFinder System Administration December 2003 Issue 4 5 PathFinder Install Guidelines D 7 Chapter Installation Forms amp Part Numbers CLASS OF SERVICE COS INFORMATION continued COS Name number Description Owner Edit Options O Password O Delete Message Sent O Auto Attendant O Greeting O Mailbox State O Notepad O Name Signature O Personal Lists O Transfer Out O Notification O Guest Mailboxes Notification Settings When will the system set Message Waiting Message Wait Set Sequence special use Message Wait Clear Sequence special use Event Handler Group special use default is set to 5 Voice Notification Options O Password Required O Message Pick Up Allowed Cascading When will Cascade occur O Urgent Only Option Cascade Message Save amp Delete Options O Saveas New O Delete Original O Save Original Notification Interval minutes Notification Attempts number of tries Pager Retries Yes NoU Notification Script special use default is Pager12 CF Auto Attendant Settings Call Options O Blind Transfers L1 Supervised Transfer DO CallScreening O Call Holding O Extended Options OO Deskto
25. PCI slot C 9 Perfect Call 3 5 3 37 Perform a System Analysis C 5 Personal greeting 3 56 Personal Lists 3 63 Personal Mailbox Operator 3 15 phone cable C 9 Phone Line Assignments C 8 Phone number 3 50 Physical Board Installation C 9 Play Call Source 3 69 Play entire date 3 62 Play Hold Files 3 68 Play Instructions 3 78 Play Prompt 3 78 Postfix 3 34 postfix prompt 3 57 pound 3 6 Pre Defined Command Files A 15 Prefix 3 34 prefix prompt 3 57 Prerequisites 3 3 Prerequisites amp Preparation C 13 privileges 3 8 Problems PathFinder System Administration with PathFinder 6 11 with the PC Hardware and or Operating System 6 10 with the Telephone System 6 10 Proprietary Connections C 10 Q Q amp A Admin 1 11 Q A Menu 3 77 3 83 Questions amp Answers 6 12 Quick Command Descriptions A 13 Quick Commands A 13 Quick Jump Key 3 16 R Recall Caller On 3 35 Re connect C 10 Record Key 3 59 Record Prompts 3 78 Record Stop Key 3 60 Record Tone Length 3 16 Record Playback 3 5 3 15 Registry 3 5 3 42 Item Fields 3 44 Maintenance 3 42 Registry Item Add or Edit 3 42 Registry Settings Detail Report 4 20 Registry Settings Summary Report 4 19 Regulatory Information 3 Reject 3 35 Re Order Tone 3 30 3 31 Repeat Count 3 32 Replacement Prompts 5 9 Reply To Msgs 3 62 Reports Reports Criteria 4 4 Reports Menu 3 6 Requirements 5 3 Restrict OutDial to 3 56 Retries 3 74 Retries TimeOuts 3 5 3 23 Issue 4 5 December
26. Password Length 4 e Select the phone system that PathFinder will be connected to then click Select New PBX Integration E 1 xi Current PBX Selection 000 DEFAULT PBX 3 DIGIT BLIND XFER PBX Integrations Available 107 VODAVI STARPLUS TRIAD 1 108 VODAVI STARPLUS TRIAD 2 109 VODAVI STARPLUS TRIAD 3 111 VODAVI STARPLUS TRIAD S 125 VODAVI INFINITE DVX PLUS II 126 VODAVI INFINITE DVX PLUS III 127 VODAVI INFINITE DVX PLUS IV 128 VODAVI INFINITE DVX PLUS Mach I Do Not Change Help il 135 VODAVI INFINITE DVX PLUS II 4 DIGIT EXT PE Select the phone system that the voice processing system will be connected to PathFinder System Administration December 2003 Issue 4 5 C 28 Software Installation Chapter Building a PathFinder f Click Yes to accept the PBX shown in the Change PBX Integration window to confirm your selection Change PBX Integration g When the next PBX Integration window displays click Install to load the new parameters PBX Integration h Click OK when the PBX Installed window displays to confirm that the phone system selected has been installed PBX Installed Q i When the MAINT window returns click File gt Exit to close the application PathFinder System Administration December 2003 Issue 4 5 Software Installation C 29 Chapter Building a PathFinder 7 Exi
27. Settings O INI File If INI Parameter was checked above use this field to enter the name of the INI file to write to O Section If writing to an INI file specify the section in which to write PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 45 Chapter 3 MAINT Application Edit Options MAINT Release 9 0 0 Build 250 File Configuration Edit Reports Help fk Users gt 18 Class Of Service oS od Menus Time Control Line Settings System Lists User Settings Overview This section describes the Users also known as Subscribers functions available through the Edit menu The System Administrator will be able to create modify and delete user settings both general and specific These functions can also be accessed by clicking the User icon on the toolbar A Subscriber has a primary area called User Settings This module is password dependent and contains the following Subscriber information The Mailbox number allows the Subscriber to play personalized greetings store recorded messages and choose how to be notified of a new message User Settings Mailbox Extension COS The Extension number allows the Subscriber to interface with the PBX system The COS will verify all call transactions prior to taking any action PathFinder System Administration December 2003 Issue 4 5 3 46 Edi
28. System Administration December 2003 Issue 4 5 3 18 PathFinder Configuration Options Chapter 3 MAINT Application Auto Attendant The Auto Attendant settings provide access to caller related Call Queue Interval and Directory configurations Module Settings Auto Attendant j Call Queue Interval ix Interval between call attempts seconds Cancel r Directory Previous Type of Directory Paged Mode List Mode Help C Single Mode PAR Maximum Keys digits Maximum Wait seconds Figure 3 8 Module Settings Auto Attendant Window Call Queue Interval The Call Queue Interval specifies the amount of time before PathFinder retries an extension when a caller is in queue A 10 to 20 second interval is recommended The range for this field is 1 999 O Call Queue Interval is dependent on the extension s class of service O Call Queue Interval is disabled unless it is manually enabled in the Class of Service configuration O To activate the Call Queue Interval Change the setting to Enable in the COS Enable System Visible Transfer default disabled PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options Chapter 3 MAINT Application Directory Maximum Keys Maximum Wait The Directory also called the System Directory is a list of users in PathFinder Directory functions describe how the company directory should be pl
29. TIE lines and special installations Command files can be used in many places such as a Oo oO oO Mailbox notification refer to Wotification Settings on page 3 64 Extension Mailbox forwarding refer to Setting Up Phone Lines on page 3 85 Time controls refer to Time Control Settings on page 3 79 Directly from a menu refer to Editing a Menu on page 3 73 PathFinder System Administration December 2003 Issue 4 5 Command Files A 3 Chapter Command Files amp Notification Scripts Command Files A command file is an ASCII text file with one command per line An ASCII text file is also known as a plain text file You can use any editor including Microsoft Word Notepad or Edit to create a Command File Be certain when using any editor to save the file in a Text Only format One command per line means that each command should be on a single line For example to dial a number and Quit the file must look like this Dial 9 17701234567 Quit When typed as follows the file does not work Dial 9 17701234567 Quit Guidelines Only the commands listed below may be used Any other lines are discarded o Ifa line starts with the semicolon character then the rest of the line is ignored For example this command is ignored by PathFinder because of the semicolon in the beginning of the line Dial 9 17701234567 H Inthe list below items in brackets and are variabl
30. ViewPort and PathFinder If Not Refer to Troubleshooting on page 6 10 ViewPort Application The ViewPort PathFinder application is a graphical interface that allows the System Administrator to view the status and settings of the PathFinder program It also allows you to operate PathFinder locally as well as remote via TCP IP connections when set up on the same machine After installing PathFinder the ViewPort window will open and start the voice processing program automatically By default ViewPort will connect to whatever local voice processing parameters that have been set up To start manually click Start gt Programs gt PathFinder Voice Processing gt PathFinder Once selected a window similar to the following will display tine Status Cals Today Duration Today Calls Total Duration Total Totals Since File Server View Help f Local A Blockage Q Counters Server Options To properly Start or Stop PathFinder select Server Start Server or Stop Server as shown in the following window ViewPort PathFinder 4 Add Server Edit Server ost localhost Remove Server tatus Running M eice Lines 8 Connect ux Lines 2 Disconnect ast Started Tue Dec 12 15 07 03 2000 Start Server Stop Server gt Immediately Stop Each Line When Idle When All Lines Are Idle Gancel Shutdown Dont Wait tor Tem ears PathFinder System Administration December
31. are not running on a phone system that appears in the certified list Requirements To configure PBXpert you need the following H Telephone system with 2 analog lines plugged into the Dialogic boards and extension numbers for those ports O Dialogic voice board loaded into the PC with the memory address and IRQ configured correctly o PathFinder software installed H Dialogic drivers installed o PBXpert software installed Start Up Mode Before running the PBXpert Wizard the Dialogic drivers need to be started Either run the PathFinder Engine and then stop the PathFinder Engine or perform the following steps 1 Select from the Start menu Programs Dialogic System Software Dialogic Configuration Manager DCM 2 Click on the Start Service icon in the toolbar identified by the green dot PathFinder System Administration December 2003 Issue 4 5 B 4 PBXpert Software Chapter PBXpert for Call Analysis PBXpert Software Using the Wizard 1 Select from the Start menu Programs gt Dialogic System Software gt PBXpert windows Update fm Programs gt Fn Accessories e Documents AEn Dialogic System Software d 2 Dialogic Configuration Manager DCM Eh Settings gt DISCOVERY Pai PBXpert N Search id Ej PathFinder Voice Processing gt Universal Dialogic Diagnostics Utility Help GoldMine 5 0 Y ka Run Y mp Shut Down 2 The PBXpert Wizard Welcome window wil
32. g Documents LES Settings Search 4 Microsoft Access s gt Microsoft Binder gt Microsoft Outlook Log Off staylor amp fe 4 ASU i Windows 2000 Pro Shut Down Program Descriptions ActiveVex Help Boom Box Call List Admin CodeKey Manager Data Server DCC Switchboard Help DCC Switchboard Maint PathFinder System Administration asm eae amp Accessories 4B Internet Explorer amp Activevex Help Boombox f amp j Call List Admin amp Codekey Manager Data Server BES Microsoft Excel Microsoft PowerPoint BY Microsoft Word DCC SwitchBoard Help Ql Outlook Express WA DCC SwitchBoard E3 PathFinder Client Software gt y Maint Windows Media Player a PathFinder Ci RealOne Player o Q amp A Admin m PathFinder Voice Process S Release Notes 8 04 AM This application allows you to create interactive voice response programs to be used by the Voice Server A utility used to record edit and play back PathFinder voice prompts For administrative use relating to the Cha kTalk Optional Module Shows what options are enabled on the software key Allows you to upgrade PathFinder with an unlock code This application provides secured cross platform access to program and data files owned by the PathFinder This program is used to access the following options O DCC Switchboard shows all registered DCC Clients that are currently
33. in 10ms units for off time For continuous tones 0 lt event_enable_mask gt Specify which tone events should be generated by Dialogic 0x01 TONE_ON 0x02 TONE_OFF NOTE Current HINT implementation only supports TONE ON wait association Flag indicating whether to generate events to wait function if tone occurs OzNo 1 Yes lt hangup_association gt Flag indicating whether to set hangup H7 and terminate Dialogic operations if tone occurs OzNo 1 Yes PathFinder System Administration December 2003 Issue 4 5 PBXpert Data Transfer B 17 Chapter PBXpert for Call Analysis Tone Definitions 102 pre requisite Tone Definitions 100 amp 101 Single vs Dual Frequency Tones Single tones have zero values for freq2 and freq2 deviation Dual tones have non zero values for lt freq2 gt and freq2 deviation Continuous vs Cadence Tones Continuous tones have zero values for off time and off time deviation To debounce leading edge continuous tones to prevent talk off set the on time to 1 2 of the desired debounce time in 10ms units and set the on time deviation to 1 2 of the desired debounce time in 10ms units Cadence tones have non zero values for off time and offf time deviation PathFinder System Administration December 2003 Issue 4 5 B 18 PBXpert Data Transfer Chapter PBXpert for Call Analysis PathFinder System
34. include outside numbers if the originating phone number is known digital only Allows subscribers to skip messages by pressing 6 and 3 while listening to a message These parameters determine the functions available to subscribers when sending messages Detailed instructions on using these options are included in the PathFinder User s Manual and on the Quick Reference Card The following options are available December 2003 Issue 4 5 Edit Options 3 63 Chapter 3 MAINT Application Not Allowed Urgent Confidential Future Send Outside Numbers System Lists Confirmation Owner Edit Options Password Greeting Name Notification Mailbox State Personal Lists Guest Mailboxes Auto Attendant Note Pad PathFinder System Administration Used for creating simple mailboxes to which none of the following options can apply Allows the subscriber to assign urgent status to a message Urgent messages are preceded by an Urgent prompt and are played as the first of a group of messages Allows the subscriber to specify that a message cannot be forwarded Allows delivery of messages at a future time and date Allows the subscriber to send a message to an outside number Allows the subscriber to send messages to a system wide list the list is maintained by the administrator Enables the subscriber to request receipt information for a marked massage so PathFinder notifies the sen
35. on page 3 65 Forwarding Mailbox Restrictions x From the Forward Restrict List window Mailbox 1109 xe the Administrator can select which Activate Forwarding Restrictions mailboxes ARE NOT allowed to forward Check mailboxes below that are NOT allowed to voice messages to the mailbox indicated ig alma m 3 Mailbox Extension First Name Last Name After the Mailbox Settings option is Oo selected for the desired subscriber C1100 1100 ADMINISTRATOR SS clicking the Forwarding button will Hr ps ic Clear Selected display a mailbox extension list of C1103 1103 Bobscibat 100 entries 1104 1104 Subscriber Makal M1105 1105 Subscriber When the Activate Forwarding i106 1106 Subscriber GewA Restrictions box is checked click the 01107 1107 Subscriber L11108 1108 Subscriber zl Mark Selected button and then place a check next to each mailbox extension you want to limit forwarding privileges Sort Option Depending on the column tab selected you can sort the entries displayed by mailbox extension or name Mailbox Action Play Greeting This is the greeting that will be played when a call enters this mailbox The drop down list shows the various actions that the mailbox can perform after the greeting is played These actions function as follows Take a Message Records the messages in the mailbox for later retrieval Sends the caller to an alternate mailbox where a message will be left The
36. that group is said to be blocked Possible settings are blank and from 1 to 9 Clear the setting to remove the line from a blockage group The values are strictly arbitrary You can leave the setting as is by clicking Next To change the setting enter a new value Once you are satisfied with the setting click Next to move on to the next wizard screen To accept this value and skip all other wizard screens click Finish If you wish to leave all settings as they currently are click Cancel Blockage group fi eed ter PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 87 Chapter 3 MAINT Application 5 Click on Next and the Phone system integration window will display Line Edit 4 of 4 Phone system integration i xi We will now edit the phone interface for line 4 The current setting is shown below The PBX Name setting determines how the system will interface with certain phone systems For basic single line or analog type interfaces the typical value is blank or ANALOG Some interfaces to the phone system require a special value like INBAND SMDI SYS25 or NITSUK If you know the correct value you may type it in You may also press BROWSE to select from the list of interfaces that have corresponding integration modules If you are unsure leave this setting blank You can leave the setting as is by clicking Finish To change the setting enter a new value or
37. 00 00 0 O0 Voice Mail Auto Attendant amp Menu Time Periods on page 3 26 Mailbox Settings on page 3 48 Extension Settings on page 3 51 General Settings on page 3 55 Editing a Menu on page 3 73 Setting Up Phone Lines on page 3 85 Deleting a Time Control The delete time control function is used to remove any time control that is no longer of use To delete a time control perform the following steps 1 Click on the Edit Time Control Records icon on the toolbar 2 Highlight the time control to delete then click on Delete 3 When prompted if you want to proceed with the deletion click on OK PathFinder System Administration December 2003 Issue 4 5 3 84 Edit Options Chapter 3 MAINT Application Line Settings The modular nature of PathFinder allows you to assign a specific module or application function to each telephone line also referred to as a port or channel When a caller dials a specific line PathFinder runs the module that has been assigned to that port Setting Line Parameters Set the initial module for each line according to PathFinder s use and configuration The following are suggestions on appropriate uses of various options o If all calls to PathFinder are processed the same manner regardless of time or date use the same menu option for all ports o If calls are processed differently based on the time or date the call is received select
38. 1 C 08 22 18 644 6 Log Start Call C 08 22 18 654 6 Debug Event Queue 3 0 1 gt C 08 22 18 664 6 H KERNEL Debug get event 10 06 1998 08 22 18 MmNmVT260 NJ9 0 C 08 22 18 674 6 H KERNEL Debug gRunCode lt MmNmVT260 NJ9 gt C 08 22 18 704 6 Log MsgMan Nm VT260 NJ9 C 08 22 18 744 6 H DBASE Debug Mbx 260 Set Online Ft No00 1 5 C 08 22 18 764 6 Log Stop Call 08 22 18 PathFinder System Administration December 2003 Issue 4 5 6 8 Log Files amp Error Messages Chapter 6 Back Ups Logs Errors and Troubleshooting Multiple Line Calls There may be several telephone calls active on PathFinder with each line behaving differently Below is a log line indicating telephone calls on lines one two and three This complete log shows a call placed on line three with several calls placed before the call on line three was completed 09 50 27 474 09 50 34 123 09 50 34 234 09 50 34 274 09 50 34 324 09 50 34 364 09 50 38 690 09 50 38 690 09 50 39 641 09 50 40 252 09 50 41 254 09 50 41 254 09 50 47 383 09 50 47 383 09 50 49 796 09 50 55 815 09 51 19 318 09 51 19 328 E 723 09 51 22 723 09 51 22 964 09 51 32 838 09 51 32 838 09 52 11 303 09 52 22 319 09 52 28 758 09 52 28 758 09 52 28 999 09 52 32 894 09 52 36 950 09 52 36 950 09 52 37 942 09 52 44 391 Log Start Call Log Start Call Log VMail 230 Take message Log VMail 230 To operator mailbox 0 Log VMail 0 To time control
39. 1 00 5 00 27 08 48 19 05 oo 04 01 oo 05 Duration 19 38 29 35 30 11 19 09 14 33 Figure 4 2 Usage Report Example Report Data The data are sorted by date and time hour and display the total number of calls inbound and outbound as well as the combined duration of all calls PathFinder System Administration This report demonstrates when PathFinder is the most and least active Its uses include O Determining staffing requirements O Determining volume of after hours calls December 2003 Issue 4 5 Activity Reports 4 7 Chapter 4 PathFinder Reports Mailbox Usage The Mailbox Usage report provides the log lines related to mailbox activity The report sorted by date tracks each time the mailbox was accessed the length of the message left and the number of times that the owner accessed the mailbox j REPORT 110 WordPad Jol x File Edit View Insert Format Help Olle Sila a Hel S Mailbox Activity 02 06 02 16 09 47 Date Range 02 05 02 to 02 05 02 Time Range All Mailbox Range 6000 to 6037 MICHAEL JAMES 02 05 02 6004 MICHAEL JAMES 09 38 56 1 VMail 6004 Take message 09 39 34 1 Log VMail 6004 Voice 00 00 25 K 09 39 34 Log VMail Track Msg VT6004 4zZ9 New 09 53 05 Log Owner 6004 VN 1 VS 1 PN 0 PS 0 FN 0 FS 0 EN O 09 53 05 Log VMail Track Msg VN6004 429 Play 09 53 31 Log VMail Track Msg VN6004 429 Delete 09 53 35 Log VMail Track Msg VS6
40. 100 2 Enter a name for the menu up to eight characters such as Day or Night o A Day Menu will usually transfer to a digital station H A Night Menu will usually transfer directly into a mailbox H By default Menus 100 119 are pre defined as Day 120 139 are Night 3 Click the Template field s drop down list to select a template menu upon which the new menu can be based For example menu 100 already exists and you want to create a new menu called 200 which is similar to menu 100 You can select 100 as the template menu or leave the Template field blank and no key actions will be defined 4 Click on Create Menu to return to the Se ect Menu to Edit window highlight the new menu name and click on Select to move to the Edit Menu window PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 73 Chapter 3 MAINT Application Deleting a Menu To delete an old or unneeded menu 1 In the Select Menu to Edit window highlight the menu to remove 2 Click on Delete then click on OK when the confirmation prompt is displayed Prompts that are associated with the deleted menu remain on PathFinder so that other menus can use them The PathFinder clean up procedures will delete unused prompts Editing a Menu The Edit Menu function is used to edit both new and existing menus To edit a menu perform the following steps 1 In the Se ect Menu to Edit window highlight the desired menu then
41. 3 55 Chapter 3 MAINT Application Navigating in COS Windows Click on the Page controls at the bottom of the COS windows to move to the other class of service categories advances to advances to previous menu next menu moves to moves to first page lt Page Page 1 of 7 Page gt gt gt last page General Settings Click on General in the Edit COS window to begin defining general options for the COS The following window is displayed Edit COS BASIC General 8 X Time Control NONE Help User Type Event Counters Callers Owners Language English x Restrict Outdial to 11 digits B lt Page Page 1 of 7 Page gt gt gt General COS Field Definitions Description Enter a brief description of the COS up to 20 characters to help identify it in other operations Time Control Calls are often processed differently in the evening during the weekend or on holidays than during regular business hours The time control function lets you define a set of alternative actions that PathFinder performs for a given time setting Refer to Time Control Settings on page 3 79 for more information User Type There are 2 user types 01 Normal and 99 Administrator O The Normal user will only have access to their own mailbox and extension information O Administrators will have access to additional features such as adding deleting Subscribers and recovering deleted messa
42. 4 5 A 12 Command Files Chapter Command Files amp Notification Scripts Command String WaitForEvent lt Seconds gt Action Waits the specified number of seconds for an event Description An event is defined as an incoming call hangup interline message etc WaitResultX lt Command gt Uses WaitResultX to break out the message Waits for the result of the event in the WaitForEvent and execute the lt Command gt based on the result The WaitResultX has a similar function to CallResult Related Commands WaitForEvent WriteDtmf FileName path Appends Dtmf contents to file Write the DTMF string received in lt DtmfRead gt to the lt FileName gt The FileName is in the path WriteDtmf Kelly txt Related Commands DtmfRead Dtmf lt String gt PathFinder System Administration December 2003 Issue 4 5 Quick Commands Chapter Command Files amp Notification Scripts Quick Commands QuickCommand lt command sequence gt Quick commands allow you to substitute the longer command strings with the shorter mnemonic replacements described Additionally processing of the command file is much faster when using mnemonics Quick Command List amp Descriptions The Dw Tw and Dp commands are preloaded so that certain commands will execute quickly i e page file or the mailbox s Where field Table A 1 Quick Com
43. 5 To delete a user from the list highlight that user in the list members pane at the top of the window then click on Delete Member 6 When you are finished editing the distribution list click on Done Deleting a System List To delete a system list perform the following steps 1 From the main MAINT window select Edit System Lists from the menu bar 2 Highlight the list to be deleted 3 Click Delete List 4 When prompted to confirm the deletion click OK PathFinder System Administration December 2003 Issue 4 5 3 92 Edit Options Chapter 3 MAINT Application PathFinder System Administration December 2003 Issue 4 5 PathFinder Reports PathFinder has the ability to generate a variety of reports for diagnostic and information purposes This chapter discusses the various reports that can be output by PathFinder and how best to utilize them PathFinder System Administration December 2003 Issue 4 5 Overview 4 3 Chapter 4 PathFinder Reports Overview These system reports can help diagnose problems allocate resources and improve PathFinder s efficiency The following sections describe the Reports menu which is located in the MAINT application and includes options related to the following topics o PathFinder activity Reports settings PathFinder directory PathFinder logs Messages Greetings amp Signatures Customized reports Reporting setup 0028 00 80 00 00
44. Administration December 2003 Issue 4 5 Building a PathFinder This chapter describes the PathFinder installation procedure the initial analysis and preparation of your system prior to installing hardware and software If you purchased a turnkey system refer to PathFinder Configuration on page 1 5 PathFinder System Administration December 2003 Issue 4 5 Hardware Configuration C 3 Chapter Building a PathFinder Hardware Configuration Before You Begin PC Requirements These guidelines should help reduce the possibility of hardware related problems with PathFinder 40 GB Hard Drive SVGA Monitor N I C Card 3 5 Diskette Drive Figure C 1 Minimum Computer Requirements PathFinder System Administration December 2003 Issue 4 5 C 4 Hardware Configuration Chapter Building a PathFinder Server Requirements The following table lists the minimum hardware and software requirements for the PathFinder Server application Basic Server Application Hardware Processor Recommended Pentium IV 2 4 Ghz or higher Minimum Pentium III 850 Mhz Motherboard 4 PCI slots or higher Memory Recommended 512 MB or higher Minimum 256 MB Drives 40 Gig Hard Drive CD ROM and Floppy Drive Cards Voice Card s Dialogic refer to hardware list on page C 6 Video Card High Resolution 1024x768 Network Interface Card must be list
45. Call C 08 19 55 248 1 H KERNEL Debug gRunCode lt TcESIMAIN gt C 08 19 55 268 1 H KERNEL Debug gRunCode lt MnNITE9608 gt C 08 19 59 985 1 Log Menu NITE9608 08 19 55 Keys 2 AaSTART C 08 19 59 985 1 H KERNEL Debug gRunCode Aa C 08 20 00 796 1 Log AutoA 260 Access C 08 20 00 796 1 H AUTOA Debug AutoA 260 Action Ca Data lt 260 gt C 08 20 00 876 1 H AUTOA Debug Before prompt HO Key 0 E 08 20 05 853 1 dialvox call lt amp 6 260 gt entered E 08 20 22 347 1 dialvox call lt amp 6 260 gt result 8 8 1 0 drvrst Idle C 08 20 22 347 1 H AUTOA Debug Transfer Call Result 8 C 08 20 22 357 1 H AUTOA Debug Connect 8 No Answer C 08 20 22 357 1 H AUTOA Debug HangUp 0 C 08 20 22 367 1 H AUTOA Debug HangUp Type HO C 08 20 22 367 1 H AUTOA Debug Processing Call Result 8 C 08 20 22 377 1 H AUTOA Debug Telephony Type C 08 20 22 377 1 H AUTOA Debug gFncResult 8 C 08 20 25 201 1 Log AutoA 260 Call 260 NoAnswer Ca C 08 20 25 211 1 Log AutoA 260 To mailbox 260 C 08 20 25 211 1 H KERNEL Debug gRunCode lt Vm260 gt C 08 20 36 487 1 Log VMail 260 Take message E 08 22 18 394 1 dialvox DialVox record D PATHFINDER MESSAGES 0 6 V260 L01 8302 180 2300 m 0 result 0 oh 5 sh 5 C 08 22 18 604 1 Log VMail 260 Voice 00 01 41 K C 08 22 19 044 1 H KERNEL Debug gRunCode Aa C 08 22 19 655 1 Log AutoA 999 does not exist C 08 22 20 186 1 Log Stop Call 08 19 54 H7 C 08 22 18 644 6 H KERNEL Debug wait 0
46. Chapter 3 MAINT Application Overview Prerequisites Before configuring PathFinder make sure the following tasks have been completed V Installed the Dialogic voice card s Y Installed the PathFinder software V Tested all voice channels V Installed Software Key Call Process Flow By default the PathFinder system has a predetermined call flow which is helpful to know when programming and trouble shooting When an incoming is received PathFinder will verify the call parameters in the order as illustrated before presenting the call GR Incoming Call Mailbox MB Take message Notify of call Time Control B 100 Day Menu 450 Night Subscriber dialed by caller referenced by cos answering MB Extension Transfer Blind or Supervised PathFinder System Administration December 2003 Issue 4 5 3 4 Overview Chapter 3 MAINT Application Navigating in MAINT MAINT Menu Options amp Toolbar The MAINT application is comprised of a series of menus to operate and maintain the PathFinder system MAINT Release 9 0 236 File feed Edit Reports o MAINT Ready NUM 10 02 FILE Menu The File menu allows access to the MAINT Logins Record Prompts and Exit program functions MAINT Logins The MAINT Logins option allows you to create a list of users that are authorized to perform Pat
47. Dev2 Previous ili WUE UU Select Done to save these settings WN gt wj MTN ILL w Ex N p a ILL ERE durations in x10 msec lt on_time gt For cadences length of time in 10ms units tone is on For continuous tones 1 2 of debounce time in 10ms units lt on_time_deviation gt For cadences deviation in 10ms units for on time For continuous tones 1 2 of debounce time in 10ms units lt off_time gt For cadences length of time in 10ms units tone is off For continuous tones 0 lt off_time_deviation gt For cadences deviation in 10ms units for off time For continuous tones 0 The Count value for CONTINUOUS tones should be 0 and for cadences it should be the number of times that the pattern should cycle on off rule of thumb 2 3 more if you get false tone detections especially for disconnect tones Note the time values in the PBXpert form are shown in units of ms and the values in Maintenance are shown in units of x10ms For example an on time of 450 50 in PBXpert should be input into the MaintNT screen as 45 with a deviation of 5 PathFinder System Administration December 2003 Issue 4 5 PBXpert Data Transfer B 15 Chapter PBXpert for Call Analysis 11 To input Reorder or Disconnect tones a Click on Configuration Telephony Settings Hang Up Detection Templates b Next click on Set Tone Temp
48. Flowchart The flowchart below illustrates the design of a typical multi level menu As you create your own menu you should include as much detail as possible to avoid menu conflicts Once you have generated a flowchart you are ready to begin creating your menus Thank you for calling the ABC Communications Company Please press Y Y 2 For sales T For tech 4 If you know the information support extension ofthe party you are trying to reach transfers to the Technical Support Y Hunt Group Thank you for contacting the sales department Please press 2 for the for the Eastern region Western region Ww 8 Figure 3 28 Sample Flow Chart for Menu Design PathFinder System Administration December 2003 Issue 4 5 3 72 Edit Options Chapter 3 MAINT Application A menu must be created before you can add commands to it or make changes to it To work with menus click on Menu on the tool bar The following window displays Select Menu to Edit xi Done Help Create Delete From here you can create a menu delete a menu or select a menu to edit Creating a Menu To create a menu perform the following steps 1 In the Select Menu to Edit window click on Create The following window will display Create menu S Template Menu Help
49. In order to prepare set up and use PathFinder the following three steps are required 1 To start up and run PathFinder Refer to Chapter 1 ViewPort Application for more information on running PathFinder 2 To integrate your phone system to interface with PathFinder Refer to Chapter 2 Phone System Integration and Setup 3 To configure PathFinder Refer to Chapter 3 MAINT Application for instructions on how to carry out the initial configuration of PathFinder You must work through this entire configuration procedure before moving on Even though you may want to jump right in and begin using PathFinder immediately it is strongly recommended that you carefully review this manual before proceeding This will help orient you with the many features and options available as you work through the setup and operation of PathFinder PathFinder System Administration December 2003 Issue 4 5 1 6 Overview Chapter 1 Introduction Getting Started Make sure that your hardware is in proper working order This may require that you open the computer that will run the PathFinder program to ensure that all boards and drivers are locked securely in place For more information refer to PC Requirements on page C 3 Plug in the PathFinder computer to an adequate power source When you turn on the PC the PathFinder will automatically boot up and start running The boot up action will open the following application windows
50. JOHNSON Blind Transfer to 6010 BRETT STEPHENS Blind Transfer to 6011 CAROL DAVIDSON Blind Transfer to 6012 ELIZABETH WELLS Forward to Mbx 6013 PAUL RUSSELL Blind Transfer to 6014 LESLIE MORGAN Blind Transfer to 6015 KEVIN HAMMONDS Blind Transfer to 6016 BEVERLY TOWNSEND Blind Transfer to 6018 MARY ANN DANIELS Blind Transfer to 6019 WILLIAM CARVER Blind Transfer to 6020 For Help press F1 Figure 4 10 Extension Settings Summary Report Example Report Data Use Extension owner This information is helpful in resolving problems with extensions such as transfer and forwarding problems The Extension Settings Summary report may be sorted by username extension or mailbox Associated mailbox number H H O User name H Transfer options H Action options December 2003 Issue 4 5 Setting Reports 4 15 Chapter 4 PathFinder Reports Extension Settings Detail The Extension Settings Detail report provides more detailed information about each extension in PathFinder j REPORT 222 WordPad File Edit View Insert Format Help Biel Es Extension Settings Detail oleja alk al amp 02 06 02 16 30 31 Extension Mailbox For Help press F1 Extension Range VICTORIA LEE COS 00 KARL JOHNSON cos 00 BRETT STEPHENS COS 20 CAROL DAVIDSON Cos 00 ELIZABETH WELLS CoS 00 PAUL RUSSELL cos 00 LESLIE MORGAN COS 00 6009 to 6037 Actio
51. MSGMAN Debug Event date MmNo6035 from MME fil 1e 02052044303 mme gt C 05 41 39 532 33 H MSGMAN Debug Event Data lt MmNo6035 gt 05 41 39 532 33 Log MsgMan No 6035 05 41 39 532 33 H MSGMAN Debug Issue Notify Mailbox 6035 Option ns lt gt 05 41 39 542 33 H MSGMAN Debug add event MoH MWI 6035 6 05 41 39 542 33 H MSGMAN Debug Mailbox 6035 MbxNty Of MsgOpt 05 41 39 542 33 H MSGMAN Debug Notify 6035 Calling vNotify 05 41 39 552 33 AvNotify Debug Advanced Notify Build 21 Cowman nd CheckStatus Mailbox 6035 C 05 41 39 573 12 H KERNEL Debug wait O 1 C 05 41 39 583 12 Log Start Call C 05 41 39 583 12 H KERNEL Global Vars gRunCode MoH MWI 6035 gRunCod deDefault TcDAYMODE gWaitResult 1 gModuleParameter C 05 41 39 583 12 H KERNEL Hangup Vars TestHangup 0 HangupType 0 C 05 41 39 593 33 AvNotify Debug ExecuteCheckStatus x aa aaaa For Help press F1 NUM 4 Example Using customized reporting the system administrator can report on all track messages log lines and actually display the life of a message as it moves through the system In addition some IVR systems can use customized reporting to show information about the IVR that is not available through standard reports Use This report is another tool that the system administrator has to analyze and control proper distribution of PathFinder resources PathFinder System Administration December 2003 Issue 4 5 4 30 Customized R
52. OPERATOR Log AutoA 00 Access Log Menu MAIN9711 09 50 34 Keys 8 Vm H KERNEL Debug gRunCode lt Vm gt Log Menu MAIN9711 09 50 28 Keys Aa Log AutoA 160 Access Log AutoA 00 Blind Bl Connect 0 Log Stop Call 09 49 36 Log AutoA 160 Blind Bl Connect 160 Log Stop Call 09 50 27 Log VMail 249 To owner Log Owner 249 VN 0 VS 5 PN 0 PS 0 FN 0 FS 0 H KERNEL Debug wait 0 3 Log Start Call Log Menu MAIN9711 09 51 19 Keys 2 AaSTART H KERNEL Debug gRunCode lt Aa gt Log AutoA 212 Access Log AutoA 212 Blind Bl Connect 212 Log Stop Call 09 51 19 Log Start Call Log Start Call Log Menu MAIN9711 09 52 22 Keys Pi Pi 9 Hu Log Stop Call 09 52 22 Log VMail 260 To owner Log Owner 260 VN 0 VS 21 PN 0 PS 0 FN 0 FS 0 Log Menu MAIN9711 09 52 11 Keys Pi Pi 9 Hu Log Stop Call 09 52 11 Log Start Call Log Menu MAIN9711 09 52 38 Keys Pi Pi 9 Hu 09 52 44 391 Log Stop Call 09 52 37 09 55 38 201 dialvox DialVox record PATHFINDER MESSAGES 0 6 VI260 M0C 8302 180 s 300 m 0 result 0 oh 5 g 09 55 40 534 3 Log Stop Call 09 50 34 QUgtOoOOQOQO000000000000000000o00o00n0o0ooooono eo Mo Ul E N M UNNNPPUUNNINPPHPHPHPHPHPHpH UU pPHpHINN PH UU NN IN UIHD Menu Logs The third line of this log shows which menu was picked Demo the time the call was made 10 25 08 which key the caller pressed for options 2 and where the menu forwards Salesmnu after menu has finished 10 25 08 0
53. PBX or Key System NOTES MWI sequences can be controlled by COS Refer to MWI Strings on page 3 65 for more information If your phone system does not support message waiting indicators leave these fields blank Enter the dialing sequence necessary to activate a message waiting indication O Message waiting indication must be accessible by dialing a sequence of numbers from a single line telephone for PathFinder to make use of this capability O Use the command Ext to specify where the extension should be located For example with the Vodavi telephone system you would use 422 or 422 to set the lamp on extension 345 Note that GExt is case sensitive O If the phone system supports message count as opposed to just a message waiting light use the command NewMsgCnt to send the number of messages followed by the length of the digits dialed 03 or 04 Enter the sequence that turns off the message waiting light O Use the command Ext to specify where the extension should be located For example use 420 Ext to clear the lamp on extension 345 Note that Ext is case sensitive O If the phone system supports message count as opposed to just a message waiting light use command 422 Ext 000 to clear the MWI PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 29 Chapter 3 MAINT Application Notification Prefix Hang Up Det Type the command str
54. PathFinder 6 3 Chapter 6 Back Ups Logs Errors and Troubleshooting Backing Up PathFinder PathFinder allows you to back up important files in case of a catastrophe Backups can be very important and we recommend backing up often There are several ways that PathFinder can be backed up Method Description Network If the network is backed up periodically and PathFinder is a node on the network then network backups are sufficient Consult your network administrator for more information Tape If there is a tape drive on the PathFinder PC Windows NT supports periodic automatic backups of PathFinder Consult your Windows NT manual on how to perform tape backups Manual PathFinder can be backed up when there is a change made to PathFinder in order to protect the data Typically these backups are performed manually as described O Level One is to back up all of the vital programming of PathFinder Back up the PATHFINDER DBASE directory and all its subdirectories O Level Two includes the first level and subscriber greetings menu greetings and other static voice prompts Back up the following directories and all their sub directories PATHFINDER DBASE PATHFINDER VOX PATHFINDER MESSAGES SIG PATHFINDER MESSAGES GR O Level Three contains the first and second levels and all mailbox messages This is a complete backup of PathFinder and depending on the number of messages on PathFinder it could invol
55. Specifies whether you can play or record or edit If this is green you can play record or edit If it is red you cannot play record or edit This is green when you answer VOX or when you have a sound card It is red when you first open the VOX file or when you disconnect it PathFinder System Administration December 2003 Issue 4 5 5 8 Boom Box Application Chapter 5 Boom Box Application Troubleshooting You can carry out Dialogic based or WAV based Boom Box troubleshooting Dialogic based Troubleshooting O Make sure that the Dialogic voice board is installed correctly o Be sure that the Dialogic voice drivers are correctly configured and started O Make sure the phone extension or phone through extension simulator is connected to a voice port Note that you cannot plug a phone directly into a dialogic port O Make sure Boom Box is configured to use the correct voice port phone extension connected to O Make sure Boom Box is not using a voice port already in use by PathFinder or other Dialogic based application WAV based Troubleshooting o Be sure that the WAV device is installed correctly O Be sure the speakers are connected correctly turned on and are loud enough O Make sure the microphone is installed correctly Make sure the microphone gain sensitivity is not set too soft or too loud often an optional setting Boom Box System Prompts The Boom Box application allows you to create and edi
56. a disconnect tone Truncate This parameter determines how much time PathFinder trims from the Recording end of a mailbox message whose recording was terminated by a silence or tone detection PathFinder automatically removes trailing tone and silence at the end of a message so it is recommended to leave this value at 0 seconds Increase this value if the end of your messages contain dial tone noise or excessive silence NOTE This setting is only used if PathFinder relies on silence or non silence for hang up detection and is not used for phone systems that employ loop current hang up PathFinder System Administration December 2003 Issue 4 5 3 16 PathFinder Configuration Options Chapter 3 MAINT Application Record Tone This setting determines the duration of the beep tone that PathFinder Length gives callers before recording a message FF and REW The information in the FF and REW Speed field sets the time intervals Speed that are skipped in a message when the designated REW 6 7 or FF 6 8 keys on the telephone key pad are pressed The recommended interval is 50 to 100 tenths of a second The range for this field is 0 to 999 tenths of a second Voice Mail Voice Mail settings are used to configure the voice mail module Module Settings Voice Mail E E r Message Clean Up ES Time Day of Week X Monday X Thursday X Saturday Cancel X Tuesday X Friday X Sunday IX Wednesd
57. a means to determine the current status of messages in PathFinder mailboxes Message Summary The Message Summary report summarizes various status conditions for PathFinder mailboxes Bj REPORT 501 WordPad olx File Edit View Insert Format Help Helal Sle a c e SJ Message Summary 02 06 02 16 51 23 Page 01 Mailbox Range 6000 to Mailbox MICHAEL JAMES Voice 6006 RONALD GRAHAM Voice q 1 New 1 Saved 0 1 meg 34 7 sec 6008 CHRISTOPHER CAREY Voice 8 New 3 Saved 1 0 m g 357 8 sec 6010 KARL JOHNSON Voice 1 New 4 Saved 0 3 meg 115 3 sec 6011 BRETT STEPHENS Voice i 0 New 1 Saved 0 1 meg 19 4 sec 6012 CAROL DAVIDSON x For Help press F1 NUM 4 Figure 4 22 Message Summary Report Example Report Data Use H Mailbox The name and mailbox This report shows the total messages number of the mailbox owner stored on the hard drive for each mailbox O New Total number of new messages It can help determine if messages are O Saved Total number of saved being stored too long or if PathFinder messages resources are being monopolized by any one user H Time Total time for all messages O Disk Space Used Total occupied disk space per owner PathFinder System Administration December 2003 Issue 4 5 Messages Reports 4 27 Chapter 4 PathFinder Reports Message Detail The Message Detail report allows the system administrator to select a mailbox and view its current sta
58. acceptable busy calls received GUIDELINES Each port supports 25 users If using Text to Speech or Desktop Call Control allow 1 port for every 20 users to avoid the port from being used as a primary communication interface Oodca0 0 PathFinder System Administration December 2003 Issue 4 5 C 6 Hardware Configuration Chapter Building a PathFinder PC System Placement Consider the following when choosing the location for the PathFinder PC O The PathFinder is a server so it should be placed in the same room or close to the area where the phone system is located H Provide a clean relatively dust free space with adequate ventilation o The room should have a stable temperature and comply with the manufacturer s specifications O The PathFinder computer needs to be connected to a reliable source of power Fluctuations in line voltage and power surges can impede operation and damage the PC or its components An un interruptible power supply UPS is recommended Systems with RS 232 hookup for telephone integration or host connection must be located less than 50 feet from the source equipment A short haul modem is required if the distance spanned by the RS 232 hookup is greater than 50 feet Telephony Hardware Compatibility The following Dialogic cards are the currently supported interface boards for the PathFinder system 4 Port D APCI Voice Card 4 Port D 41JCTLS Voice Fax Card 4 Port VF
59. allowed in mailboxes for this COS A single mailbox can store any combination of message types If more than one type of message is selected specify one as the default This setting applies only to inbound messages not to the notification type The types of messages that are allowed are as follows Voice Callers can record voice messages and the mailbox owner can listen to recorded voice messages PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 59 Chapter 3 MAINT Application Page Fax E mail Message Type Menu Message Length Message Count Message Retention Record Key PathFinder System Administration A caller can enter DTMF digits The mailbox owner can listen to the DTMF digits converted to regular speech or the DTMF digits can be displayed on a pager For example For example a caller leaves a page message of 5557890 O If the subscriber tries to retrieve this message PathFinder plays Five five five seven eight nine zero O If a subscriber has a pager for notification of new messages and is not using a notification command file PathFinder sends the DTMF digits to the paging company and the mailbox owner is notified on the pager rather than via the voice mailbox A caller can leave a fax directly in a subscriber s mailbox In order to retrieve a fax message a subscriber must send it to a fax machine for printing PathFinder must have f
60. and 7 with an additional restriction users with Limited Administrator Access cannot view or change mailbox and or extension passwords Administrator Access PathFinder System Administration December 2003 Issue 4 5 File Menu Options 3 9 Chapter 3 MAINT Application Record Prompts PathFinder System Administration The Recorder application is used by the Administrator to setup basic voice and system prompts The Recorder wizard will walk you through this function Recording a Voice Prompt Recorder welcome Welcome to the Recorder wizard This wizard will assist you in recording voice prompts while the voice processing system is running If the voice processing system is not running please start it now 1 With the PathFinder running select the Subscriber from the MAINT application and select Mailbox gt Record Prompts The Recorder Welcome window will open Click Next 2 When the Select File to Edit window displays enter the directory path and filename or press the Browse button if unknown NOTE Mailbox Signature amp Greeting filenames are stored by their mailbox number but in reverse number order Select the Next button below to continue Cancel Back Recorder Select File to Edit E The name of the file to edit appears below To continue with this file select Next To select a new file you can either type in the name of For example the g
61. any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law b Review the information in the Software License Agreement window then click Yes Software License Agreement x Please read the following License Agreement Press the PAGE DOWN key to see the rest of the agreement SOFTWARE LICENSE AGREEMENT READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE INSTALLING OR USING THE COMPUTER SOFTWARE THEREIN AND THE ACCOMPANYING USER DOCUMENTATION THE PROGRAM THE PROGRAM IS COPYRIGHTED AND LICENSED NOT SOLD BY INSTALLING OR USING THE PROGRAM YOU ARE ACCEPTING AND AGREEING TO THE TERMS OF THIS LICENSE AGREEMENT IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS LICENSE AGREEMENT YOU SHOULD PROMPTLY EXIT THE INSTALLATION PROCEDURE AND RETURN THE PACKAGE THIS LICENSE AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE PROGRAM BETWEEN YOU AND VODAVI TECHNOLOGY INC REFERRED TO AS LICENSOR AND IT SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION xl Do you accept all the terms of the preceding License Agreement If you choose No Setup will close To install PathFinder you must accept this agr
62. called COS Name gt VI2 where COS Name is the eight character name given to the COS and VI2 is the identifier for the second portion of the voice insert greeting Greeting Length Enter the maximum length in seconds for personal mailbox greetings created by users assigned to this COS Maximum value for this field is 999 PathFinder System Administration December 2003 Issue 4 5 3 58 Edit Options Chapter 3 MAINT Application Park and Page This setting must be enabled in each COS to allow Park and Page to be used by a caller placed in a mailbox Once this feature is turned on callers listening to a mailbox greeting can press the 7 key to start the Park and Page process NOTE To inform the caller of this Park and Page option each user must change their mailbox greeting s to include this information Message Types Settings Click on Message Types in the Edit COS window to begin defining message type options for the COS The following window is displayed Edit COS BASIC Voice Mail Message X Allow Default oome x Voice Help Message Type Page C FAK C EMail C Message Type Menu Message Length 9333 seconds Message Count messages Message Retention days Record Key lt Page Page 3 of 7 Page gt COS Voice Mail Message Definitions Message Type PathFinder mailboxes can be used to store a variety of messages Select the types of messages to be
63. click Browse to review the integration files on the system Once you are satisfied with the setting click Finish If you wish to leave all settings as they currently are click Cancell Cancel Next gt Help 6 To accept the current settings click Finish Or Enter a new name in the PBX Name field for any lines that do not have a PBX name explicitly defined Then click Change to select the integration file to be used In most configurations you can leave this value blank or set it to ANALOG Select integration file xi mU Cancel PathFinder System Administration December 2003 Issue 4 5 3 88 Edit Options Chapter 3 MAINT Application Refer to Setting Line Parameters on page 3 84 for more information on configuring these fields Mailbox Extension Menu Owner Access Run Module Time Control Command File Company Fax On Demand Prompts the caller to select a voice mailbox or sends caller to a specific mailbox depending on your selection from the drop down list Prompts the caller to select an extension or sends caller to a specific extension depending on your selection from the drop down list Plays the selected PathFinder menu Grants access to mailbox owner privileges for a specific mailbox or prompts the caller for a mailbox with password prompting in either case Activates the selected module Loads a time control file and takes the menu a
64. click on Select The Edit window for the menu selected will display xi um Name 100 12275 Password Cancel Time Control NONE Retries B Delete r Moice Prompts Inroduc on Bedy id Instructions 100 V0x Temporary Introduction Active Record r Actions Key Play Instructions 4 Key Company Directory EXT Key Mailbox 5 Key Company Directory MBX 0 Key Operator 6 Key Invalid Option 1 Key Extension START 7 Key Mailbox 2 Key Extension START 8 Key Record Prompts 3 Key Extension START 9 Key Hang Up Max Retries perator Time Out Operator Figure 3 29 Edit Menu 100 Window 2 Configure the edit menu fields and options as described in the following table PathFinder System Administration December 2003 Issue 4 5 3 74 Edit Options Chapter 3 MAINT Application Edit Menu Field Definitions General Description Time Control Password Time Out Retries Voice Prompts Introduction Body Instructions The General settings describe the basic control functions for accessing a mailbox or extension Enter a brief description of the menu s function to remind you of its purpose For example Sales Main Menu Calls are often processed differently in the evening during the weekend or on holidays than they are processed during regular business hours O The time
65. csssssssssssee emnes semen mener 3 12 Module Settings sese cre PRINT E E eR RTARRIEI NXERIRRPR E KENVURREA RIEN FU REE DOR RENI ERA 3 12 System Settings ae cx tis vs fac LET 3 24 Tel phony Settifigs oxi Ee oix e REX REOR ce UE E E ORA UMOR EO ON INE enix Pa x 3 27 PBX IMCCGKAUONS cect EEUU 3 37 VPIM Networking Settings nente nr ur rn E ORE RO OUR RP au OUR ARA Ro RERO OA var vues 3 38 FAX ersuclge pe 3 40 locator Settlligs zeit ee nra tae en a nano ttdetes deve woos Padebure anda Pes PM Ente EE 3 41 risa mM 3 42 Edit 9Isse e e aia e a E 3 45 User Settings siii Mx cM 3 45 Class of Service Settings nemmeno n d RR HERR EE ERR E a 3 54 d nuErnnrgqeece ETE 3 70 Time Control Settings 3 i rer RE RR EA P Rr RR ER P PR RR v bend RI RE EUR CREER AG 3 79 Cine Settings aineis Ea Ea E T 3 84 Systemi ESTS EEUU 3 89 PathFinder System Administration December 2003 Issue 4 5 ii of iv Contents 4 PathFinder Reports gum TT 4 3 Reports Criteria eee nkan eara EEEE E ENE ENER 4 4 Report Setup Options cereccccceneit lac rear deaedevh cease seen dens dayeden ria VAR caw REFERAT RENENKNS 4 5 ACTIVITY RE PONS a TUUM 4 6 Call Traffic Usage i eer es Pm nk eran nne A XE ADR xD EX ts vane CR AR UC A RACK E 4 6 Mailbox Usage erm ner nn XR REX RH EXER AERA KORR AER KERRERZR RENE ERE an nga 4 7 eislariejBsrrri d EUM 4 8 MIsiqupitediui M p EE 4 9 Fax DOCUMENTS is eise envie eren xa era rex vient sae KINAT AM IR
66. disconnects or hangs up a call For example Entering 5 for the Non silence interval instructs PathFinder to listen for a steady tone that is five seconds long and upon detection to treat the call as a disconnect O If the interval is set too short any pause could be interpreted as a tone signaling a false hang up O If the interval is too long PathFinder can be tied up longer than necessary The recommended interval for both silence and non silence intervals is five to seven seconds Specify a number between 0 99 that represents the detection interval The silence interval defines the length of time in seconds for the silence that elapses before PathFinder disconnects or hangs up a call For example entering 5 for the Silence interval instructs PathFinder to listen for a silence that is five seconds long and upon detection to treat the call as a disconnect O If the interval is set too short any long noise such as cellular phone static could be interpreted as a tone signaling a false hang up O If the interval is too long PathFinder can be tied up longer than necessary NOTE The recommended interval for both silence and non silence intervals is five to seven seconds Use this option if there is a cadence of silence and non silence after a disconnect Your telephone system documentation should provide the exact cadence of silence and non silence tone If not use PBXpert refer to Appendix C Building a Pat
67. file Tone Definitions 101 pre requisite Tone Definitions 100 Summary of Parameters tone id repeat count edge lt freq1 gt lt freq1_deviation gt lt freq2 gt lt freq2_deviation gt lt on_time gt lt on_time_deviation gt lt off_time gt lt off_time_deviation gt lt event_enable_mask gt lt wait_association gt lt hangup_association gt Description of Parameters lt tone_id gt Unique ID gt 0 for each tone Avoid MFR2 tone IDs on E1 MFR2 systems lt repeat_count gt For continuous tones this should be 0 For cadences it should be the number of times that the pattern should cycle on off lt edge gt For continuous tones this can be LEADING 2 or TRAILING 4 edge For cadences this is ignored lt freq1 gt First frequency in Hz lt freq1_deviation gt Allowable deviation in Hz for the first frequency lt freq2 gt Second frequency in Hz lt freq2_deviation gt Allowable deviation in Hz for the second frequency lt on_time gt For cadences length of time in 10ms units tone is on For continuous tones 1 2 of debounce time in 10ms units lt on_time_deviation gt For cadences deviation in 10ms units for on time For continuous tones 1 2 of debounce time in 10ms units lt off_time gt For cadences length of time in 10ms units tone is off For continuous tones 0 lt off_time_deviation gt For cadences deviation
68. hear greeting press 1 To re record greeting press 2 To erase press 3 To activate greeting press 4 To deactivate to greeting press 5 To go back press The Ellipses buttons display a list of all user recorded prompts This allows you to select a pre recorded prompt Key actions determine the response invoked when a specific key is pressed Each dial pad key has an accompanying key action field Clicking any Key Action button displays the list of options When you select an option further options display in the right side of the window when appropriate Play Instructions Mailbox Operator Extension START Extension START Extension START Company Directory Aa Company Directory Vm Invalid Option Mailbox Record Prompt Hang Up Each KEY Action is defined below The Max Retries setting indicates what happens when the caller presses an invalid key one time more than the retries setting The Time Out field indicates what happens when the caller does not press any keys before the time out period elapses PathFinder System Administration December 2003 Issue 4 5 3 76 Edit Options Chapter 3 MAINT Application Key Action Definitions Define key actions in the Edit Menu window by clicking the corresponding Key Action button Fields in the resulting window can be configured as described in the following tables Key Action X Mailbox The system will transfer control to the voice mail m
69. it Occasionally it becomes necessary to add an item to the Registry This may occur if new applications are added through new software modules or if existing modules are changed or upgraded PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 43 Chapter 3 MAINT Application ADD To add a Registry item click on Add in the Registry window PathFinder displays the Add Registry Item window where the changes can be made Add Registry items only under the direction of Vodavi technical support staff or your PathFinder dealer Caller ID Owner Call Back Feature To allow users access this calll back me E function two variables must be added to _ pitMaxSecs 8 the Registry These parameters control how the system will dial Caller ID digits when the user wants to return a call The variables are LocalAreaCodes MaintAskInitQuestions No LocalDialing10Digits MaintDeleteVox Y intHalnFilaoN ama C XDATHEITTXIIAINTNT HID The LocalAreaCodes variable should contain 1 or more area codes separated by spaces that are the local dialing area codes for your area For example in the Phoenix area 480 602 623 In cases where only one area code is used then it should be entered In areas where multiple area codes are considered local most areas use 10 digit dialing If the location of the PathFinder system uses 10 digit dialing set the variable Loc
70. mailbox to which the caller was forwarded dictates which Notification and MWI settings apply Forward to another Mailbox Sends the caller to an extension The mailbox to which the caller was forwarded dictates which Extension settings apply Forward to Extension Forward to Menu Sends the call to a menu where further options may be provided to the caller Refer to Menu Settings on page 3 70 Causes PathFinder to execute the assigned time control and take the appropriate action Refer to Time Control Settings on page 3 79 Forward to Time Control Forward to Module Automatically runs another module when the mailbox is accessed For special applications only PathFinder System Administration December 2003 Issue 4 5 3 50 Edit Options Chapter 3 MAINT Application Mailbox is Off Disables the mailbox s ability to take messages This option plays the Mailbox is off prompt to the caller Mailbox is Full Plays a message to the mailbox owner stating the mailbox cannot record any new messages until old ones are deleted This option plays the Mailbox is full prompt to the caller Notification Notification refers to external numbers such as cell phones Select the type of notification PathFinder is to use when a message has been left in the mailbox Notification options include the following a OO aa No notification Disables external message notification Howeve
71. pager or specific number Multiple Return to Operator You can adjust the volume level on each port by plugging in a digital telephone an making an internal call then adjust the volume Make a CO call and repeat the process PathFinder System Administration December 2003 Issue 4 5 2 6 Phone System Setup Chapter 2 Phone System Integration and Setup PathFinder System Administration December 2003 Issue 4 5 MAINT Application The MAINT application allows you to configure and control the performance of the PathFinder Voice Processing system This chapter gives a detailed description of the PathFinder settings that can be modified using the MAINT application The MAINT main menu was used as an organizational guide for presenting these system functions MAINT Menu Options 1 FILE to control and access the system files for Logins Passwords and Voice Prompts 2 CONFIGURATION to set up the operational functions for Module System Telephony PBX Integration KSU Clock Control VPIM Networking FAX Locator and Registry 3 EDIT to modify the settings for Users Class of Service Menus Time Control Lines and System Lists 4 REPORTS to collect and analyze statistical data for tracking and troubleshooting 5 HELP to assist the System Administrator with setting up and maintaining the PathFinder system PathFinder System Administration December 2003 Issue 4 5 Overview 3 3
72. prompt file File Open The File Open option allows you to open prompt files It does not matter if the files are indexed or not Boom Box determines that for you File Save This option saves the current prompt file that you are working on File Save As This option saves the current file you are working on as another file The File Save As option cannot save VOX files as WAV files or WAV files as VOX files Voice Port Menu The Voice Port menu allows you to manipulate lines and ports The Voice Port menu can only be used when you re playing VOX files It is used only through the Dialogic voice port device not through the WAV device Voice Port Answer With this option call into the phone lines and select the extension you want to reach Then select Answer to answer the phone Voice Port Disconnect This option disconnects the phone line PathFinder System Administration December 2003 Issue 4 5 Boom Box Application 5 5 Chapter 5 Boom Box Application Voice Port gt Change Port This allows you to set the port phone line that you want Boom Box to answer Do not set the port to a port being used by PathFinder while PathFinder is running The Set Port window is shown below Select Port Set Port to 3 i Cancel Figure 5 2 Set Port Window Convert Menu The Convert menu allows you to convert WAV files to VOX files The Convert menu can only be accesse
73. s PathFinder directory by Backup System Data 1 1 wv E double clicking the BackRest exe file hee Sim Din When using this method select the type of operation you wish to perform Backup or Restore and click Next The program wizard will guide you through the Backup Restore process Select operation and then click the Next button below Cancel Back Finish Scan Clean Databases xi os d The databases were scanned and no problems were found To help with routine PathFinder maintenance use the Scan Database and Clean Database options in the MAINT File menu Both operations will run automatically when selected Once completed PathFinder will create a system log that shows the results or display a No Errors system message PathFinder System Administration December 2003 Issue 4 5 3 12 PathFinder Configuration Options Chapter 3 MAINT Application PathFinder Configuration Options The MAINT Configuration menu contains the parameters that will allow you to customize PathFinder to operate with your telephone system MAINT Release 9 1 2 Build 262 Digital System File Configuration Edit Reports Help Module Settings System Settings Telephony Settings PBX Integrations VPIM Networking Settings FAX Settings Locator Settings Registry Module Settings The Configuration menu provides access to module settings configuration a group of functions used
74. tasks you are ready to install PathFinder software Do notrun other applications on the voice processing machine Other applications may disable PathFinder features or functions Dialogic Drivers Any new PathFinder installation requires the Dialogic drivers installation If you are upgrading an existing PathFinder application you must first disable and uninstall the existing drivers to install the new Dialogic drivers Sentinel Drivers It is recommended that you always install or upgrade the Sentinel drivers This ensures that the latest drivers are always loaded Existing drivers do not need to be uninstalled prior to installation PBXpert If you have a non standard PBX the PBXpert utility can train PathFinder for your phone system by learning tones such as busy ringback and disconnect For more information refer to Appendix B PBXpert for Call Analysis PathFinder System Administration December 2003 Issue 4 5 C 14 Software Installation Chapter Building a PathFinder Install Software All the required software utilities and drivers to install the PathFinder are located on the PathFinder CD provided Make sure the software key is installed Refer to Software Security Key on page C 7 for more information Installation Setup Routine 1 Starting the Installation Process a b c Insert the PathFinder CD into your CD ROM drive From the Start menu select Run In the
75. the PathFinder application First stop the server PathFinder window Server Stop Server Immediately Second exit PathFinder ViewPort window File Exit Shortcut Keys Pressing ALT F3 will stop the server AND close the window If you try to close the PathFinder window using the X in the right hand corner the program will appear to be closed but continue running in the background It will then be necessary to boot your computer in order to restart PathFinder What could cause the PathFinder program to appear stalled not responding If you happen to click inside the PathFinder program window with you mouse this may cause the system to Pause To restart PathFinder right click in the program window and select Resume PathFinder System Administration December 2003 Issue 4 5 Installation Forms amp Part Numbers Forms This appendix provides detailed Installation Forms that could be helpful when setting up the PathFinder application These forms can be used to record current system settings and referred to as needed in the case of multiple PathFinder systems and troubleshooting purposes These forms contain the following types of information BASIC INFORMATION page 3 Telephone System Information Voice Mail Functions Automated Attendant Functions Voice Mail Equipment Considerations SUBSCRIBER INFORMATION page 5 Mailbox Settings Extension Settings CLASS OF SERVICE COS INFORMATION pag
76. the called party before the call is actually transferred The called party can either accept or reject the call O Holding This allows the caller to hold if the called party is busy PathFinder plays I m sorry subscriber s name gt is busy If you would like to hold press 1 To try another extension or leave a message for this extension press 2 This option provides the mailbox owner with more control over the forwarding of the mailbox and extension Without this option on the owner can only modify extension settings With this option on the owner can specify a destination mailbox or extension This Optional Module setting enables the DCC Subscriber Client feature to receive and answer calls on their PC desktop This setting determines what callers hear if an extension is busy and they elect to be put on hold Keeps the call connected but the caller hears nothing while on hold Causes PathFinder to execute a flash hook when the caller is placed on hold if provided by the phone system the flash hook activates music on hold If set to the caller hears recorded messages prepared for PathFinder Up to nine hold files can be recorded Hold files are saved in the VOX subdirectory and have the following naming convention LH PATHFINDER VOX AAHOLD O LH PATHFINDER VOX AAHOLD 1 O PATHFINDER VOX AAHOLD 2 This setting determines how long PathFinder waits before retrying a busy extension For example if PathFin
77. the same as for Recall Caller on Busy field Enter the number of seconds the system should pause after dialing the transfer sequence and extension number but before going on hook The maximum value for this field is 999 By default Blind Transfer Delay is set to zero 0 and should not be changed The default length of 1 2 second is appropriate for most phone systems If DTMF tones are audible when attempting a transfer this setting needs to be increased If the phone system hangs up when attempting a transfer this setting needs to be shorter PathFinder System Administration December 2003 Issue 4 5 3 36 PathFinder Configuration Options Chapter 3 MAINT Application Rings calls Telephony Settings Rings The Rings function determines how PathFinder processes ring detection on incoming lx r Ring Settings Number of rings before system answers incoming calls n Number of rings before No Answer detected Cancel Next Previous r Ring Detection Minimum ring OFF Ring count reset delay fi x1 00msec Ring edge to detect iid 3 x100msec b xl msec Rise Fall Figure 3 23 Telephony Settings Rings Window Ring Settings Number of Rings Before System Answers Number of Rings Before No Answer Detected Ring Detection Ring Count Reset Delay Minimum Ring ON Minimum Ring OFF Ring Edge to Detect PathFinder System Admin
78. to another module Whereas the extension section handles the type of transfer and what actions to take when interacting with the telephone system PathFinder System Administration December 2003 Issue 4 5 1 4 Overview Chapter 1 Introduction Optional Modules The PathFinder system has been designed to interface with a variety of Optional Modules to meet different customer demands ChalkTalk This application automates several common School Administrator functions such as Absentee Calling Substitute Teacher Locations or Question amp Answer mailbox options for automated surveys Client Programs These Client applications run on the Client PC and are accessible from their desktop Any PC connected to PathFinder via TCP IP can use these functions o Desktop Call Control allows the Subscriber to interface with calls customize their mailboxes and send and receive voice mail messages using a visual interface O Desktop Mail Editor allows the Subscriber to modify a variety of mailbox features from their desktop name password signatures greetings notification settings and locator numbers Fax Support codes have the ability to use dedicated fax resources or for more efficiency you can pool this resource using fax resource sharing Language Prompt Files PathFinder is multi lingual which allows modules such as ChalkTalk to delivery or prompt in either Spanish or English or both Networking PathFinder Syst
79. to control how PathFinder modules interact with the user To access the module configuration options select Module Settings from the Configuration menu The following buttons display near the top of the window Retries 7 TimeOuts Figure 3 3 Module Settings Toolbar Click on any of the buttons on this Module Settings toolbar to access the corresponding configuration options PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 13 Chapter 3 MAINT Application Digit Lengths The Digit Lengths settings determine the number of digits used in mailboxes extensions and passwords PathFinder uses this information to determine how many digits to expect when asking a caller for a mailbox extension number or password This is usually loaded when you choose a PBX integration Module Settings Digit Lengths 3 x r Default Lengths Mailbox length Cancel Extension length j Next Previous Minimum Password Length Help Mit Figure 3 4 Module Settings Digit Lengths Window Mailbox Length Mailbox Numbers maximum 7 digits This is usually set the same as the extension length Extension Length Telephone Extension Numbers maximum 7 digits Minimum Password Length Password Digits maximum 9 characters EXAMPLES Digit length for mailboxes extensions and passwords 2 digits from 10 to 99 3 digits from 100 to 999 4 digits fr
80. you want PathFinder to automatically begin recording a voice message When this is turned on the caller must first press a key to start recording December 2003 Issue 4 5 3 60 Edit Options Chapter 3 MAINT Application Mailbox Caller Settings Mailbox caller options are choices given to a caller when leaving a message These options are available only after the caller presses a key to terminate recording a message Click on Mailbox Caller in the Edit COS window to begin defining mailbox caller options for the COS The Edit COS Voice Mail Caller window will display Edit COS BASIC Voice Mail Caller E X Record Stop Key 8 Urgent Send Caller Record Options X Help Caller Send Options Urgent Last Options Off Last Options Menu 100 ha Confidential On Menu lt Page Page 4 of 7 Page gt COS Voice Mail Caller Definitions Record Stop Key Caller Record Options Caller Send Options PathFinder System Administration Select this option to activate the one key urgent message send feature With this option turned on if an outside caller presses 8 to end the voice message recording the message is marked as urgent sent and the caller proceeds to Last Options If this option is selected and the caller presses a key after leaving a voice message the caller hears the following options Press 1 to send the message Pres
81. 0 01 41 KH Log Stop Call 08 19 54 H7 QQ0000000 pbmppBppHm o The call was started at 08 19 54 687 O The NITE9608 menu was accessed and the caller pressed the 2 key which is assigned the Extension Auto Attendant Start Key O Then they entered 60 This is apparent because the caller was transferred to extension 260 o PathFinder detected a no answer condition o Because PathFinder received a No Answer condition the caller was transferred to mailbox 260 H The caller recorded a message for 1 41 minutes and then pressed the key O The last line shows that the call ended Carepresents the Supervised Transfer option and Ho represents the Call Holding option when using supervised transfers PathFinder System Administration December 2003 Issue 4 5 Log Files amp Error Messages 6 7 Chapter 6 Back Ups Logs Errors and Troubleshooting Debugging PathFinder can give more or less information depending on the level of debugging enabled on PathFinder Refer to Logging on page 3 20 for more information on logging and debugging options Below is a sample of the lt paratext gt but with all debugging options enabled Notice the line at 08 20 05 853 it describes the transfer string sent to the telephone system in order to transfer the call to extension 260 This data is often used by technical support for troubleshooting C 08 19 54 687 1 Log Start
82. 00 00 Cancel b Select Action Add Device when the Dialogic Configuration Manager window displays as shown Dialogic Configuration Manager File View Action Service Help m Add Device Ctrl D pelete Device Gretel Configure Device Ctrl F E48 Restore Device Defaults GET Ho E Enable Device GFE Disable Device Gt ET Auto Detect Devices Ctrl O Refresh Start Device Stop DEVICE c From the Add Hardware Wizard window select the Family and Model of the Dialogic board you want to install then click Next PathFinder System Administration December 2003 Issue 4 5 C 20 Software Installation Chapter Building a PathFinder The typical board selections are shown in this example Dialogic Configuration Manager Add Hardware Wizard This wizard will walk vou through the installation and configuration of a Dialogic board To select the board you wish to install first select the family then the model Press F1 for details Family Model Dialog HD PCI D 120JCTLS D x1 J D 41JCTLS D x1 D PCI D 4PC VEX J VFXATJCTLS HET d When the 2nd Add Hardware Wizard window displays enter a name that will identify this board from other boards of the same model i e serial number then click Next Dialogic Configuration Manager Add Hardware Wizard BI xj Enter a name for the board that will uniquely identify it from other boards of the same model For ex
83. 003 Issue 4 5 3 38 PathFinder Configuration Options Chapter 3 MAINT Application PBX Install Remove After you have selected a PBX from the list the following window which allows you to select what options to install is displayed PBX Integration E X 130 VODAVI XTS 4 DIGIT EXT Install 135 VODAVI INFINITE DVX PLUS II 4 DIGIT EXT X PBX Settings Transfer MWls etc X Subscriber Information X Class of Services Cancel Remove Help 000 DEFAULT PBX 3 DIGIT BLIND XFER ru Remove information before installing new Figure 3 26 PBX Integration next Window When changing your PBX Selection It is strongly recommended that you perform the install amp remove process at the same time as shown in the PBX Integration window instead of separately Some mailboxes may not get deleted If desired you will need to remove them manually VPIM Networking Settings The VPIM Settings dialog controls the voice mail systems ability to send and receive messages to other systems via TCP IP connections Systems enabled for VPIM messaging can exchange voice and fax messages without incurring voice line charges This is possible because the systems use the Internet to send and receive messages Remote Locations List Once a remote system is added to the Remote Location s list voice mail users can send messages to those systems by entering the area code follo
84. 004 JIH Play 09 56 18 Log Owner 6004 VN O0 V3S 1 PN 0 PS 0 FN 0 F5 0 EN 0 09 56 18 Log VMail Track Msg V36004 JIH Play 09 57 14 1 Log VMail 6004 Voice Forward to Mb6357 with OrVI6 sr6004 09 57 14 33 Log VMail Track Msg VI6004 M4R sent to VN6357 IB 10 48 02 16 Log VMail 6357 Voice Forward to Mb6067 with OrVI6 Sr6357 10 48 02 33 Log VMail Track Msg VI6004 M4R sent to VN6067 92 10 53 14 1 Log VMail 6004 Take message 10 53 29 1 Log VMail 6004 Voice 00 00 05 K 10 53 29 1 Log VMail Track Msg VT6004 1UO New For Help press F1 Figure 4 3 Mailbox Usage Report Example Report Data Use O Mailbox number and name of mailbox A review of the Mailbox Usage report owner reveals the amount of activity of each O Message Length elapsed time of mailbox on PathFinder Owners of mailboxes recording with ow activity may not fully understand how to use PathFinder and may need more Er Line call came in on instruction Users with high activity should O Number of messages recorded Msg be reminded to remove messages Left Take note of the average length of a call O Time of mailbox entry When the average length approaches the O Out dial Notification events maximum message length the max message length may need to be increased O Number of messages retrieved NEN MAINT This report can also be used in client bill back situations like shared tenant environments executive suites or hotels O Duration between the caller s ini
85. 1 Page 01 Mailbox Range 6000 to 6037 Mailbox Extension Name Action FORWARD TO MAIN GRT Frud to Time Ctrl DAYMODE COS 01 Notify Off 6004 MICHAEL JAMES Greeting amp Take Group EQUIPMENT COS 00 Notify Off 6005 VICTOR MASON Greeting Group MAINTENANCE COS 00 Notify Off 6006 RONALD GRAHAM Group SALES COS 00 Notify Off 6007 MICHELLE ATKINS Greeting Group ADMINISTRATION COS 20 Notify Off 6008 CHRISTOPHER CAREY Greeting For Help press F1 Figure 4 9 Mailbox Settings Detail Report Example Report Data Use H Mailbox number This information is helpful in resolving O Associated extension number problems with mailboxes pr Maiibexouners name The Mailbox Settings Detail report may be sorted by username extension or O Mailbox state mailbox O Class of service for which the mailbox is a member O Group Department O Notification state O Password PathFinder System Administration December 2003 Issue 4 5 4 14 Setting Reports Chapter 4 PathFinder Reports Extension Settings Summary PathFinder System Administration The Extension Settings Summary report summarizes the configuration of each extension in PathFinder B REPORT 221 WordPad File Edit View Insert Format Help cia akl al amp Extension Settings Summary BI Ea 02 06 02 16 28 56 Page 01 6009 to 6037 Action Extension Range Extension Mailbox VICTORIA LEE Blind Transfer to 6009 KARL
86. 13 Module Settings Operator Settings Window ceceeeee eect eee eens emm mme 3 14 Module Settings Record Playback Settings Window ssssssesssses mem 3 15 Module Settings Voice Mail Settings WindOW ssssssm mnm 3 16 Module Settings Auto Attendant Window cceceeee eee ee teen eee neta seats ene teen heme 3 18 Module Settings Language Window cecce cece eee eee eee sivuni messes nemen nen 3 20 Module Settings Logging WindOW ssssssssse mmm emen nemessee ie nemen nnne 3 20 Module Settings Retries TimeOuts WindOwW sss emen emen nnns 3 23 System Settings Toolbar 5 2 ire rentes e dete una LX RR REEL I RR ER LUPR KR Y Ea n bana RETE EVA 3 24 System Settings Directories Window sssssssssssssseee memes see emnes 3 24 Auxiliary Task Settings Window c cece cece eer eee eee esent eene seen 3 25 Module Settings LPT COM Port Settings Window ssssessse mmm 3 26 Module Settings Time Period Settings Window sss 3 26 Telephony Settings Toolbar eeeseeesennn nennen mensem asia sena seas ana nnn nnn 3 27 Telephony Settings Voice Channels Window ccccceccecce eect eee eee ne eens eee ene enee eae eaeeeaeeaas 3 27 Telephony Settings MWI Notification WindOw ccccceceeeee eee eee enm memes 3 28 Telephony Settings Hang Up Detection WindOw sssesenn mmm nns 3 29 Telephony Settings Voice Chann
87. 2003 Index vi of viii Retry Pager 3 66 REW Speed 3 16 Ring count reset delay 3 36 Ring Detection 3 36 Ring edge to detect 3 36 Rings 3 5 3 36 RJ 11 jack C 9 RJ 14 jack C 9 RS 232 C 6 Run ActiveVex 3 78 3 83 Run Module 3 77 3 82 3 88 S Save Message 3 66 Save Msgs 3 62 Screen Caller 3 52 Screen Length 3 69 Screening 3 68 sensitivity 5 8 Sentinel Drivers C 13 Server Requirements C 4 Set Hang up 3 33 Set Up Phone System 2 5 Set Wait 3 33 Setting MAINT User Passwords 3 7 Setting Up Phone Lines 3 85 Setting Up Time Control Parameters 3 79 Settings Reports 3 6 4 12 Silence 3 68 Silence Interval 3 31 Single Mailbox 3 46 Single tones 3 33 Skip Message 3 62 Software Security Key C 7 speakers 5 3 Special Characters amp Strings 3 6 Specific Extension Number 3 77 Specific Mailbox Number 3 76 Star 3 6 Starplus Systems Triad S 2 5 Start Key 3 76 3 77 Start Up Mode B 3 Storage Size Factors C 5 Supervised Transfer 3 52 3 68 System Add on 3 57 Partitioning 3 84 System Distribution Lists 3 5 3 63 System Activity Log 6 5 PathFinder System Administration System Components PathFinder Software 1 5 Personal Computer PC 1 5 System Directory 3 19 System Distribution Lists Report 4 21 System Error Log 6 4 System greeting 3 57 System Maintenance Log 6 5 System Prompts 5 8 System Size C 5 T Take a message 3 49 Tape Backup 6 3 Technique 6 10 Telephone Connection C 9 telephone system 2 5 T
88. 4 Log Start Call 10 25 08 04 Log Vmail 304 Access 10 25 27 04 Log Menu Demo 10 25 08 Keys 2 MnSALESMNU PathFinder System Administration December 2003 Issue 4 5 Log Files amp Error Messages 6 9 Chapter 6 Back Ups Logs Errors and Troubleshooting No Answer Log This log shows that there was no answer at extension 621 when the call came through 08 13 07 11 Log Notify 1 621 NoAnswer at 621 Auto Attendant Logs General Call Data This is an example of someone calling extension 624 The extension is busy as written in the first line The abbreviations CaScHo stand for Ca Supervised Transfer Sc Screening and Ho Holding In other words the supervised attendant transferred the call it was then screened and put on hold The second line shows that it was held only once The third line shows that the phone system tried the line once again The last shows that the phone system sent the caller to mailbox 1624 09 23 16 05 Log AutoA 624 Call 624 Busy CaScHo 09 23 25 05 Log AutoA 624 Hold Holding 1 09 23 46 05 Log AutoA 624 Call 624 NoAnswer 09 23 46 05 Log AutoA 624 To mailbox Main Menu No Action Log This log shows that the caller reached the MAINMENU and did not do anything The menu took the Maximum Silence action which was to hang up 14 23 37 01 Log Stop Call 15 00 55 H2 Max Silence Operator Blind Transfer Call Log This example shows
89. 53 Extension 2552 Extension 6051 Menu REP Menu TECH Mailbox START Mailbox Record Prompts Hang Up Disconnect Caller 1 2 3 4 5 6 7 8 9 Day Operator Men 8295 NONE For Help press F1 Figure 4 13 Menu Settings Report Example Report Data Use O Menu name The purpose of this report is to describe all O Key actions The action assigned to of the menu settings in a simple and easy each key on the telephone keypad format refer to Key Action Definitions on You can easily determine how the key page 3 76 for more information actions of your menus are configured PathFinder System Administration December 2003 Issue 4 5 4 18 Setting Reports Chapter 4 PathFinder Reports Time Control Settings The Time Control Settings report lists options for the selected time controls REPORT 250 WordPad File Edit View Insert Format Help lolx oleja alk al amp Time Control Settings 02 06 02 16 34 00 Range Description run dd xm dd Day of Week DAYMODE VCS Time Control 01 01 01 01 12 24 12 24 07 03 07 03 07 06 07 06 11 22 11 22 11 23 11 23 12 25 12 25 12 26 12 26 1 2 3 4 5 5 7 8 9 DAYMODE1 DAYMODE TC 2 12 24 12 24 For Help press F1 SuMoTuWVeThFrSa SuMoTuWeThFrSa SuMoTuWVeThFrSa SuMoTuWeThFrSa SuMoTuWVeThFrSa SuMoTuWVeThFrSa SuMoTuWeThFrSa SuMoTuWVeThFrSa SuMoTuWVeThFrSa SuMoTuWeThFrSa MoTuWeThFr MoTuWeThFr SuSa
90. 8 v DC central office telephone transmission lines that use an RJ 14 connector Centrex Essex Line A Centrex Essex line is a business telephone service offered by a local telephone company from a local central office Centrex lines like a PBX provide such features as call transfer call forwarding call hold and others and they use an RJ 14 connector PBX Attachment In the PBX Private Branch Exchange configuration PathFinder is attached to the phone system through single line extension ports This provides the greatest flexibility for running PathFinder modules and must be configured this way to process call transfers Analog Line Your phone system must support analog single line telephone sets with hunt group functionality so that one line is busy the call will roll over to the next line in the group An analog line uses an RJ 14 connector and must have the following capabilities o Flash hook transfer Dial out Place call on hold Re connect Loop current disconnect ooada Proprietary Connections Many phone systems have proprietary connection methods that require a special card to access their integration features These include the SL1 NorStar NEC and Mitel switches The type of connector used depends on the phone system For PBX integration refer to Chapter 2 Phone System Integration and Setup Dialogic is no longer updating these drivers which means that Vodavi support may be limited PathFinder Sy
91. ANANA MER KINAT MM NERA RE RON XAMU ENS 4 10 Notification Usage ite eia tc tic cance RU HORA TRU o RERO P n ER PA C RR A Kt P A 4 11 SEMINO REDONS mec ccc a hath aeeaame camer E A E E A E E 4 12 Mailbox Settings SUMMALY 1 xe aiei pe Ee AEE EA Ta REEE EE EENAA 4 12 Mailbox Settings Detail isrrssss usindi sai cetera eee 4 13 Extension Settings Surmmaty 2 ires eren uae x Rn Rhen coved gered erected see Pa YR ERR Aa 4 14 Extension Settings Detail sssssssssssssssessese memes seems eee 4 15 Class of Service Settings 2 oso e RE ed eevee ke RR EREA i RR RR RC E A 4 16 MENULSET NGS ipei nna DT 4 17 Time Control Settings 55er Ee no ERR rA ER e OR R RU KE EX wide E E RAT 4 18 Registry Settings Summary ccec ccc eese hene rennen n nnn 4 19 Registry Settings Detail ssns ciee Fart nra ERR ves PE it ERG EE EE van EN 4 20 System Distribution Lists Lo cece ee nemen nnm nnn nnns 4 21 Directory RE PORUS e TEM 4 22 Directory REDOC ERE LUN 4 22 LOGS REPOS mee E 4 23 Dally OG EE MT 4 23 MalntenanGe LOG Em 4 24 Saree s E cceiueren sates deny bandana eiade r A eneadernn vars 4 25 MESSAGES REPOINS ais cereo e tue eE cbiaticnPatea ny ane cet EREE 4 26 Message Summary reser esa decceatuaetesacd sth an xr en RN Er RR ae E xxr n EAE Ra ERRREEEES 4 26 Message Detalle e rk Ra era dines n wat NEE DP EK CR QR REL e Ea 4 27 Greetings amp Signatures sss sese messen rennen nn n nn nn 4 28 Customized Reports e i
92. CF PAGER12 CF PAGER14 CF PAGER16 CF PAGER18 CF PAGER20 CF PAGER22 CF PAGER24 CF PAGER6 CF PAGER8 CF 006 CF 008 CF 010 CF 012 CF 014 CF 016 CF 018 CF 020 CF 022 CF 024 CF 106 CF 108 CF 110 CF 112 CF 114 CF 116 CF 118 CF 120 CF 122 CF 124 CF The numeric portion of the name describes the number of seconds after dialing the pager number but before sending the mailbox digits to the paging company Pager Notification When creating a command file for pager notification the timing of the digits to be sent from the voice mail system to the pager is critical The command file must be synchronized with the timing of the pager being used When determining the timing of the pager 1 Call the pager company 2 Calculate the amount of time from when you dialed the last digit to the pager company and the time the pager company asks for the digits to be sent to the pager 3 Modify the Sleep time to be the time you calculated for the digits to be sent to the pager 4 Contact Technical Support if more information is needed PathFinder System Administration December 2003 Issue 4 5 A 16 Pre Defined Command Files Chapter Command Files amp Notification Scripts Sample Pager Files The following examples illustrate how these two pager files might be set up PAGER10 CF 110 CF similar to PAGERXX CF and OXX CF files similar to 1XX CF files OffHook OffHook Sle
93. Call List Admin Homework Hotline amp Q A 632 05 Onelook Unified Messaging 5 seats includes DCC amp DME 632 25 Onelook Unified Messaging 25 seats includes DCC amp DME 632 20 Text to Speech True Voice each port 632 100 Unified Messaging 100 seats includes DCC amp DME 632 199 Unified Messaging Site License Includes DCC amp DME 632 30 VPIM Networking Per system 931 78 Upgrade from v7 to v9 5 Hardware upgrade required 931 89 Upgrade from v8 to v9 5 Hardware upgrade required 950 14 Pathfinder Documentation CD Includes manuals user guides and quick reference PathFinder System Administration December 2003 Issue 4 5 FAOS This appendix shows some of the Frequently Asked Questions that could be helpful when configuring the PathFinder system PathFinder System Administration December 2003 Issue 4 5 E 3 Chapter FAQs PathFinder Integration How do I set up One Touch Record to work with PathFinder To operate this feature requires a change to a PathFinder menu key and to your system VM Outpulsing Table Programming a Vodavi XTS or STS System Enter Admin Programming and go to FLASH 66 Button 8 Change the Suffix to 6P 6 Pause One Touch Record uses Table 7 from the Voice Mail Outpulsing Table Table 7 8P Pre P7 Suf 6P Voice Mail One Touch Recording requires a flexible button 649 VVV Use of this feature when the One Touch Recording Warning Tone
94. Cancel Transfer and Recall Transfer Recall Caller on Next Prefix Buy B o Postfix oOo 11 No Answer t Connect 1 Reject t Sis Use Perfect Call Blind Transfer Delay n sec Previous iid r Flash Hook Flash hook length xl msec Figure 3 22 Telephony Settings Transfer Settings Window When addressing the following fields refer to your phone system manual as needed for the appropriate codes Number Length to Edit This setting shows the defined extension length you are editing Use the drop down menu to select the length of the extension setting that will be transferred For example if you want to transfer to a 7 digit telephone number you must choose 7 Transfer Transfer Prefix and Postfix settings can be controlled by the Class of Service Refer to Transfer Strings on page 3 69 for more information A typical transfer prefix is amp The transfer prefix for H 3 and 4 digits amp 6 or O 7 8 10 and 11 digits 9 Prefix Enter the flash hook and or tone dialing sequence that starts a call transfer On most phone systems this feature is completed with a flash hook and pause If this is the case enter amp the comma provides the pause in this field PathFinder will automatically dial the extension number after dialing the prefix Postfix Enter the flash hook and or tone dialing sequence needed to end a call transfer usually this
95. Chapter 4 PathFinder Reports for more information on these report options lists call traffic information obtained from the PathFinder system logs display the configuration of each user subscriber and system wide settings can display all or a specified portion of the Directory display general system activity current changes to the MAINT application and system error messages display mailbox conditions and statistical information show the total number of greeting messages being stored on the system and their file sizes can show specific conditions and to monitor system resource distribution determines the speed at which reports are generated and the viewer used to display reports The Help menu provides access to standard help functions O If you are unsure of a screen selection or any aspect of the PathFinder operation select the Contents option for general orientation or choose Search for Help on for help related to a specific word term or search key O To display context sensitive help click on the He p button in the MAINT toolbar or press the F1 key in most windows Special Characters amp Strings PathFinder System Administration The special characters and strings supported throughout MAINT are Table 3 1 Special Characters amp Strings Character String Character Name Definition amp ampersand Flash hook i comma Pause asterisk DTMF star number sign DTMF pound Ext
96. Extra Busy 2 436 26 _ RingBack 1 472 33_ 472 3 RingBack2 rx JLC JL exz Jj JL All frequencies in Hz All durations in x10 msec 3 o e 2 Done Cancel Next TH EEE ERE LILILILIPIDILILIL Previous e a co N dii LIE LILILIBIS FEST N LILILIRIB L PathFinder System Administration December 2003 Issue 4 5 B 12 PBXpert Data Transfer Chapter PBXpert for Call Analysis Advanced Tone Features amp INI File 1 Select from the Start menu Programs gt Dialogic System Software gt Tone Features Make certain Disconnect Tone Supervision and Tone Set File Enabled are selected Choose the correct tone file from the Dlgcdev Dialogic Data directory The TSF Tone Set File name is a combination of the PBX Manufacturer and Model number Click OK Select from the Start menu Programs gt Windows NT Explorer Double click on the PATHFINDERNT directory Double click on PATHFINDERNT INI This opens the PATHFINDERNT INI file in Notepad Find the VoiceHardware section Go to the bottom of the section and type use perfect call 1 Save the file and exit PBXpert Data Transfer Entering New Call Settings in MaintNT 1 PBXpert is a Dialogic software tool that learns the different tone frequencies and durations that a PBX generates during different parts of a phone call to indicate what is happening an
97. Finder System Administration December 2003 Issue 4 5 3 86 Edit Options Chapter 3 MAINT Application 3 Click on Next to display the Event Handling Group window Line Edit 2 of 4 Event group E x We will now edit the event group for line 4 The current setting is shown below The system allows you to group lines that can handle certain types of outbound tasks These are called event groups Leave the setting blank for lines that will not handle outbound tasks Possible settings are blank and from 1 to 9 Normally group 1 is reserved for MsgMan operations Values 2 through 4 are reserved for other system functions Event group of 5 is typically used for basic notification paging and MWIs Values 6 through 9 are for other MWI and notification groups You can leave the setting as is by clicking Next To change the setting enter a new value below Once you are satisfied with the setting click Next to move on to the next wizard screen To accept this value and skip all other wizard screens click IFinishl If vou wish to leave all settinas as thev currently are click Cancell Event handling group b aa ter 4 Click on Next to display the Blockage Group window Line Edit 3 of 4 Blockage detection group E f xi We will now edit the blockage group for line 4 The current setting is shown below The system allows you to group lines into blockage groups Once all lines in a group are processing a call
98. IF Retry interval for failed sends minutes Figure 3 27 FAX Settings Window Setup and Administration Cancel Help n Administration Password Specify the password to be used for administrative access to the fax system used when adding fax documents to the fax database Event Group to use when Enter the event group that handles outbound faxes Event group sending 6 six is commonly used for fax purposes Note that any event group you specify must have at least one line assigned to it See Setting Up Lines FAX ID for this system Enter an identifier for your company s fax system Maximum documents a caller can select enter any limit you want to set for the number of documents a caller can access during one phone call Allow Voice Attachments Checkmark this option to enable voice files to be sent with faxes PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 41 Chapter 3 MAINT Application Fax On Demand Maximum documents a Click this if you want to disable outbound faxing capabilities for caller can select fax on demand Callers must call from FAX Callers must call from a fax machine and will be prompted to machine turn control over to the fax machine to receive the fax making the caller responsible for any long distance charges Fax Send Parameters File to send as cover sheet Enter the name of the tif file to be sent as a cover page with e
99. Issue 4 5 3 64 Edit Options Chapter 3 MAINT Application Transfer Out Delete Unheard Allows the mailbox owner to transfer to other extensions or mailboxes This option should be turned off in a service bureau application or when the Auto Attendant is not used Allows the mailbox owner to pull back messages that were sent to another local mailbox PathFinder prompts the owner for the destination mailbox and then check to determine if any unheard messages from the owner are still in the mailbox PathFinder plays each message and allows the owner to selectively delete them Notification Settings PathFinder has a variety of notification options that are used to tell mailbox owners when they have received a new message Click on Notification in the Edit COS window to display these options The following window is displayed Edit COS BASIC Voice Mail Notification E x HWI Strings Message Waiting Event Handler Group Voice Notify Options Message Cascading Original Message Notification Retry Pager Notify Script Off On First Message On Every Message ii X Password Required X Msg Pickup Allowed Off Immediate When Notify Fails OnUrgent Only Leave As New Save Message Delete Message n mins 2 attempts m cr Page Page 8 of 7 Page gt COS Voice Mail Notification Definitions Message Waiting
100. NEA vse ene ENNEA RAN ANAA KAA 6 10 Techmigue sciecrcetet EE 6 10 Questions amp ANSWETS ccccccccscctes tee vescaevecesadaea dace RREAN kenn ARY RNAKAN ARKEA dvedwediedssenaaaheweden 6 12 A Command Files amp Notification Scripts Command Files e A 3 Guidelines 5 naa aE AEA ERR nals EEA ARA RANK AEE ANAA DEERE A 3 Command Descriptions xut eoe ERO nex RENE a EE a a E a a A 3 QUICK C mMa Nd Serina rs erede Aaa tna ER e xa at tc o ws RA UN Raf E EN RB E KR A 13 Quick Command List amp Descriptions 1 ccc cette nnnm meme nnn A 13 Quick Command Example Looe nnne nnnm nnn nnn nnn A 14 Pre Defined Command Files eceecceeee eee cece cence eee ennemi nnn A 15 File Names amp Location woe eene nnn nnn nnn A 15 Modifying Command Files x tree ERR RR ERR HR EXER XR REA ER Rab aa na EA C EUROPE A AG A 16 Command File Example cce cece enne nnnm amem nnne nnn A 17 B PBXpert for Call Analysis OVENVICW de EE B 3 aeiiisisickeeTe M P B 3 Start Up Mode s cero Eat tbe vetu ee aab utbde deri rad REDE d neeae ieee B 3 PBXpert Software screen xx NEAD AEE EARO AAE ENA NEN EA DERAS NR tang US RRKRERRTRENS B 4 Using the WIZard tree rr ar Re E RR Ren oe e a oo P E UR ER c C a RR B 4 Frequency Comparison sssssssessseees nnne nane nnn B 11 Advanced Tone Features amp INI File esssseseeeeeeen nmm nemen nnn B 12 PBXpert Data Transfer ccccecccecee cee iaa eee eee eee nha se a seas sea sea arena ea s
101. Number 2 Extension Number 125 cmi ee 13 Confirm your settings then make certain that Run Wizard Auto Test is selected Auto Test will verify that the correct channel is plugged into the correct extension If you get an error during the Wizard Auto Test confirm your settings and re test PathFinder System Administration December 2003 Issue 4 5 B 8 PBXpert Software Chapter PBXpert for Call Analysis 14 Click Next to display the Auto Line Test window PBXpert 32 Wizard Auto Line Test E x PBXpert 32 Wizard is now verifying the connection between the two specified resources If this fails re check your settings and connections and try again Line A to B Line B to v Line A calling Line B Line B calling Line A v Set hook passed Set hook passed IV Dialing passed Dialing passed Connect passed Connect passed Failed waiting for rings EBBEBBBHEHH 15 When the Wizard Auto Test is successful click OK The Learning Tones window will display PBXpert Wizard Step 8 of 10 Learning Tones x You are now ready to learn the tones of the PBX connected to your Dialogic Voice Board Press the NEXT button to begin lt Back F Cancel Help PathFinder System Administration December 2003 Issue 4 5 PBXpert Software B 9 Chapter PBXpert for Call Analysis 16 Click Next to start the test a tone activit
102. Off PathFinder System Administration PathFinder can send message waiting commands to telephone systems that support message waiting indicators or similar notification devices PathFinder does not send message waiting to an ancillary device such as a pager or telephone December 2003 Issue 4 5 Edit Options 3 65 Chapter 3 MAINT Application On First Message On Every Message MWI Strings Event Handler Group Voice Notify Options Password Required Msg Pickup Allowed Message Cascading Off Immediate PathFinder sends message waiting indicators only when the first message is received PathFinder sends a message waiting indicator for each new message received by the subscriber Normally a phone system defines the Message Waiting Indicator strings by the length of the extension in MWI Notification On some phone systems it is necessary to define MWI strings on a per COS basis The COS message MWI string settings take precedence over the system COS Default MWI settings are defined in the Configuration menu Refer to MWI Notification on page 3 28 The Event Handler facility is used to program PathFinder s notification lines The default Event Handler Group is 5 For notification to work at least one of the phone lines must be assigned an event handler Refer to Setting Up Phone Lines on page 3 85 to complete configuration of the event handler These options apply when PathF
103. Open field type lt Your CD ROM Drive Letter gt setup exe and click OK Example If CD ROM drive letter d type d setup exe Run 2 x Type the name of a program folder document or Internet resource and Windows will open itfor you Open d setup exe Cancel Browse To start the Installation process click Next when the We come Main Setup window displays Welcome to the PathFinder Main Setup program E x This installation will guide you through installing either a PathFinder server or a PathFinder client system It is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Cancel PathFinder System Administration December 2003 Issue 4 5 Software Installation C 15 Chapter Building a PathFinder e When the PathFinder Installation window displays the two installation package options click Next PathFinder Installation x The PathFinder product has 2 different installation packages 1 Server Software Includes
104. RGARET JONES Figure 4 4 Extension Usage Report Example The report sorted by date documents inbound calls and their results The report documents the time that the call was made as well as its duration Duration is defined as the elapsed time between the initial connection and the subsequent hang up from PathFinder In addition the report documents specific call activity Report Data Use Possible data includes A review of the Extension Usage report can O Answered Call was answered help with the following O No Answer Extension did nat O Scheduling agents or operators more answer effectively O Busy Extension was busy oO ne DIS a need for additional phone O Connect Call was connected O No Ring Back Extension did not respond O Blind Transfer Call transfer type O Identifying subscribers who miss a large number of calls December 2003 Issue 4 5 Activity Reports 4 9 Chapter 4 PathFinder Reports Menu Activity The Menu Activity report identifies user traffic within menus indicating what information callers are most interested in by the number of times specific menus are accessed This can help determine a menu s usefulness and whether the number of channels that allow access to it are sufficient to support the traffic j REPORT 130 WordPad Jol x File Edit view Insert Format Help cia Sa al S Menu Activity 02 06 02 16 17 01 Page 02 Date Range 02 05 02 to 02 05 02 Time Rang
105. Range of Mailboxes Click on DELETE RANGE and select the Start and End Mailbox or Extension from the appropriate pull down menus Then click on DELETE USER the Backup User window will display the Backup options PathFinder System Administration Backup User xj Q Before the system deletes Mailbox 103 Extension 103 Name Subscriber Do you want the messages and greetings copied to the Backup directory Select Yes to back up files Select No to skip backup Select C ancel to abort delete Delete User Enter mailbox or extension to delete Mailbox O Extension Delete User Range r Delete Based on Mailbox r Delete Based on Extension Start Extension mj a No Cancel 7 2d Cancel Help Cancel Help December 2003 Issue 4 5 3 54 Edit Options Chapter 3 MAINT Application Class of Service Settings Each subscriber or mailbox and extension pair is associated with a COS that defines its attributes Grouping mailboxes and extensions into classes of service lets you change options for all the mailboxes and extensions in the same class simultaneously simply by editing the COS record This section instructs you how to create edit and delete a COS Instructions are also provided for creating a COS template which can come in handy if you are creating a number of COSs that are similar in definition Template Guidelines If yo
106. Sync Server Y Networking VPIM Y PathFinder and ViewPort v 4 v v v Unified Messaging Server 4 Y PathFinder System Administration December 2003 Issue 4 5 1 12 Overview Chapter 1 Introduction PathFinder System Administration December 2003 Issue 4 5 Phone System Integration and Setup This chapter describes the STARPLUS and infinite Telephone Systems and the Simplified Message Desk Interface SMDI integration process PathFinder System Administration December 2003 Issue 4 5 Configuration Preparation 2 3 Chapter 2 Phone System Integration and Setup Configuration Preparation To begin with you must answer some first time questions and set up basic voice functions in order to prepare PathFinder for configuration Defining Parameters 1 From the Start menu select Programs gt PathFinder Voice Processing gt Maint The Loading Key window displays to tell you that your software key is being loaded 2 When the MAINT application opens and the First Time Questions window displays a Click on the Don t run wizard at startup to prevent this window from displaying each time you access MAINT b Click Next to continue 3 In the next First Time Questions window enter the required parameters in the Mailbox Length Extension Length and Password Length fields Important The number of digits for mailboxes and extensions must match 4 After completing t
107. Transfer Options circle one Screen Caller O Allow Holding O Action 2 O Do Always O Only On Busy O Only On No Answer Action Destination Supervised Transfer Options circle one Screen Caller O Allow Holding O Action 3 O Do Always O Only On Busy O Only On No Answer Action Destination Supervised Transfer Options circle one Screen Caller O Allow Holding O PathFinder System Administration December 2003 Issue 4 5 D 6 PathFinder Install Guidelines Chapter Installation Forms amp Part Numbers CLASS OF SERVICE COS INFORMATION Complete 1 copy of this form for each Class Of Service COS Name number Description General Settings Time Control special use Restrict Outdial Number of digits User Type 01 normal 99 Administrators Event Counter circle one O Owners O Callers Message Settings Message Type O Voice O Page O E Mail O Fax Default Msg Type O Voice O Page O Play Message Type Menu Message Properties Length sec Count messages Retention days Record Key Wait for key press before recording messages YesO NoO Greeting Types O Personal O System O Class Of Service O Voice Insert O System Add On Greeting Length sec Callers Stop Record Key Record Options On Yes L1 No Ll Send Options O No Options O Urgent O Confidential O Last Option On or Off Maintenance Settings First Time Help circle one Yes O No O Say Date and Time type Message Order O First in First Out
108. What To Log 3 20 When Notify Fails 3 66 Windows Hardware Compatibility List HCL C 4 Work Hours 3 26 PathFinder System Administration Issue 4 5 December 2003 Index viii of viii PathFinder System Administration Issue 4 5 December 2003
109. X 41JCTLS Voice Fax Card 12 Port D 120JCTLS Voice Fax Card PathFinder System Administration December 2003 Issue 4 5 Install and Configure Hardware C 7 Chapter Building a PathFinder Install and Configure Hardware Installation Overview The steps necessary to set up system hardware depend upon the number of telephone lines ports your telephone system is designed to support and any additional software modules such as Fax Support that have been purchased with PathFinder Some of the information contained in the rest of this chapter may not be applicable to you or your specific system setup Check the section headings to determine which information in this chapter pertains to your specific hardware configuration All cards are configured with default settings at the factory However you must confirm these settings prior to running PathFinder Work Table should be located in a well lit area with adequate space to remove the computer chassis It should also provide adequate space to unpack and inspect the voice cards An anti static floor mat in the area in front of and under the worktable is highly recommended The following tasks must be completed to install and configure your system hardware Open the PC designated as the PathFinder server Install the Network board Install the Modem board Check the power connections of the floppy harddrive and memory boards Install the Dialogic boards Install
110. ach fax document Retry attempts for failed Enter the number of times The system should try to re send a sends fax if the call results in a busy signal or no answer or disconnects in the middle of a send A typical value is 3 Retry interval for failed Enter the number of minutes the system should wait between sends retry attempts Locator Settings The Locator module is a feature of the optional Desktop Call Control program This function allows the Subscriber to set up the parameters to have specified callers be able to locate them when they are not at their designated extension Refer to Optional Modules manual for more detailed information Edit Locator Settings JV Use Vodavi Park Settings Screen Callers Cancel Default to Voice Mail If a caller is presented an option and does not press a key the system will disconnect Check this box to have the system default to voice mail Transfer Settings Settings for fio digit phone numbers Transfer Start O Connect Reject a Busy rT Reject a No Answer Caller Reject TY Number of times Locator prompts called party Internal Calls 2 External Calls 3 PathFinder System Administration December 2003 Issue 4 5 3 42 PathFinder Configuration Options Chapter 3 MAINT Application Registry The PathFinder Registry is a database of parameters All changes settings and parameters set through the Configuration menu are stor
111. ack Ups Logs Errors and Troubleshooting Activity Log Sample 1 Below is an excerpt from a daily log file representing a typical blind transfer call into PathFinder The call was generated with default logging options enabled 11 06 56 833 11 06 59 677 11 07 00 729 11 07 06 537 2537 11 08 35 074 11 08 36 767 11 08 40 252 11 08 41 754 Log Start Call Log Menu MAIN9711 11 06 57 Keys 2 AaSTART Log AutoA 242 Access Log AutoA 242 Blind Bl Connect 242 Log Stop Call 11 06 56 Log Start Call Log Menu MAIN9711 11 08 35 Keys 8 Vm Log VMail 242 Take message Log Stop Call 11 08 35 Q000000200 m HB o JI o a PRPPPPPPPP Extension 242 is set to forward on busy or no answer to voice mail The call was placed into PathFinder and the caller was transferred to extension 242 Then extension 242 either did not answer or was busy Therefore the call was forwarded to mailbox 242 0o00 o0 Activity Log Sample 2 Below is an excerpt from a daily log file representing a typical supervised transfer call into PathFinder The call was generated with default logging options enabled 08 19 54 687 08 19 59 985 08 20 00 796 08 20 25 201 08 20 25 211 08 20 36 487 08 22 18 604 08 22 20 186 Log Start Call Log Menu NITE9608 08 19 55 Keys 2 AaSTART Log AutoA 260 Access Log AutoA 260 Call 260 NoAnswer Ca Log AutoA 260 To mailbox 260 Log VMail 260 Take message Log VMail 260 Voice 0
112. ad olx File Edit View Insert Format Help oleja alk al amp Directory 02 06 02 16 41 11 Page 01 Range All Name Extension Mailbox 6088 6088 6089 6089 4321 4321 s5000 s5000 5001 5001 5002 5002 PRODUCTION 6703 6703 6199 6199 6210 6210 LEVEL1 6480 6480 6555 6555 NETWORK MAILBOX 6777 6777 6887 6887 RECORDING 6900 6900 GREETING 7000 7000 OVERFLOW 6701 6701 E el 8000 8000 NITE 2 8050 8050 6088 6088 OVERFLOW 0896 0896 zl For Help press F1 NUM Ui Figure 4 18 Directory Report Example Report Data Use The Directory report associates Print this report regularly and reference it subscribers with specific mailboxes and for maintenance extensions The Directory report also can be used to create company telephone lists PathFinder System Administration December 2003 Issue 4 5 Logs Reports 4 23 Chapter 4 PathFinder Reports Logs Reports This section describes the Logs report functions available through the Reports menu in the PathFinder MAINT application Log reports provide information about PathFinder and error messages Logs are used as diagnostic tools to trace PathFinder activity and are primarily used for debugging and technical support functions Daily Log For more information on Log Files refer to What To Log on page 3 20 The Daily Log report provides a detailed listing of general PathFinder activity j REPORT 401 WordPad File Edit View Insert Format H
113. ages received today only the time is repeated messages received yesterday include the word yesterday and the time messages received during the current week include the day of the week e g Wednesday and the time Messages received more than a week earlier include the month and date of the message as well as the time it was received If this option is selected messages are played in chronological order starting with the oldest message in the mailbox If this is left off the newest message in the mailbox is played first when a subscriber checks the mailbox with remaining messages played in the reverse of order received Subscribers typically prefer that this option be left off Mailbox owners can be given several options for processing played messages making mailbox management as simple or as sophisticated as desired Detailed instructions on using these options are included in the PathFinder User s Manual and on the Quick Reference Card The following options are available Allows subscribers to save messages for later retrieval Requires subscribers to press the key after pressing 3 to delete a message as a safeguard against accidental deletion Allows subscribers to forward messages to other mailboxes or to an outside number Allows subscribers to press 5 while listening to a message and reply to the message Allows the subscriber to connect to the person responsible for sending the message This can also
114. ailbox number doing the notify This command could be used to change the global mailbox This is common for cascaded pagers HangUp lt Commanad Off gt On hangup does If you receive a HangUp command while reading DTMF digits with the DtmfRead command then perform the command in lt Command gt HangUp DialMailboxWhere If Hangup Off PathFinder does not look for a hangup event and continues to wait for DTMF digits Related Commands DtmfRead Line lt 00 32 gt lt Command gt Checks current line It is a command used to branch based on if the current channel is correct For example to change something on line 5 you would use LineO5 Call 9 7706621503 PathFinder System Administration December 2003 Issue 4 5 Command Files A 9 Chapter Command Files amp Notification Scripts Command String LoadMailboxBeeperFile Action Loads the next page message into memory Description when DialMailboxBeeperFile is called PathFinder does not have to hit the disk Helps speed up the notification process Related Commands DialMailboxBeeperFile Log lt LogString gt Logs the string to the daily log file in the lt LogString gt The lt LogString gt variable can be anything you would like The lt Path gt is a numeric value and matches the path settings in the Registry LogCallResult Logs call results in the daily log file
115. al Hold Sequence 3 68 Dial Source 3 62 Dialogic Drivers C 13 Products C 8 Voice Ports 5 3 Dialogic based Troubleshooting 5 8 Dial out C 10 Digit Lengths 3 5 3 13 Digit Time 3 23 Direct Attachment to the Central Office C 10 Directories 3 5 3 24 Directory 3 19 3 21 3 83 Directory Report 3 6 4 22 Disabled Key 3 78 Distribution Lists 3 89 Do Always 3 52 Drive Size Formula C 5 DTMF Keys 3 6 Pound 3 6 PathFinder System Administration Star 3 6 Tones C 8 Dual Tones 3 33 E Edge 3 32 Edit Options 5 6 Editing Menus 3 73 System Lists 3 91 Time Controls 3 80 User Setups 3 47 Error Log 4 25 Error Messages 6 4 Essex Line C 10 Event Counters 3 56 Event Handler Group 3 65 Exit Button 3 4 expansion slot cover C 9 Extended Options 3 68 Extension Settings Detail Report 4 15 Summary Report 4 14 Extension Usage Report 4 8 Extensions 3 46 3 77 3 82 3 88 Length 3 13 Settings 3 51 F Fax 3 59 Documents Report 4 10 On Demand 3 77 3 83 3 88 Support 3 21 FF and REW Speed 3 16 File Information 5 7 Type 5 7 File Format 5 7 File Menu Boom Box 5 4 MAINT 3 4 First Time Help 3 61 First Time Questions 2 3 Flash hook Character 3 6 Length 3 35 Transfer C 10 Forward to another Mailbox 3 49 Issue 4 5 December 2003 Index iii of viii to Extension 3 49 3 52 to Mailbox 3 52 to Menu 3 49 3 52 to Module 3 49 3 52 to Time Control 3 49 3 52 Forward Msgs 3 62 Frequency settings 3 32 3 33 Future S
116. alDialing10Digits Yes When the user presses 6 0 during message call back the system will modify the stored Caller ID number and transfer the user to the calling party The user will hear the prompt Please hold while I transfer you PathFinder System Administration December 2003 Issue 4 5 3 44 PathFinder Configuration Options Chapter 3 MAINT Application EDIT After you select the item click on Edit PathFinder displays the Edit Registry Item window where the changes can be made Edit Registry Item i xi Cancel Help betae Ef Description Block group for line Type Defaults X Reloadable X INI Parameter Write Empty Name Ao ec Value INI File Settings IN Fle m Section PlockGroup Registry Item Fields The following fields are used to add or edit Registry items Name The Registry item to add or modify This entry is case sensitive Value The current value for the setting Default Specifies a default value for this setting Description A general description of the setting Type Select the options that apply to this Registry item O Defaults if you assigned a value in the Default field o Reloadable to indicate that PathFinder should be reloaded when this parameter changes O INI Parameter if the value is to be written to an INI file O Write Empty if the value is to be written to even if empty INI File Select the options that apply
117. all 3rd party drivers such as Dialogic Drivers Includes software to be installed on the server 2 Client Software Includes software to be installed on each client workstation Should be installed after the server is properly running NOTE Regardless of which software you will be installing you should continue to run this SETUP EXE after each reboot to insure that all software is installed f Click Next when the Select Software System to Install window displays The PathFinder Server Software is selected as it must be installed prior to the Client software if purchased Select Software System to Install I x Select to install either C PathFinder Client Software lt Back Cancel PathFinder System Administration December 2003 Issue 4 5 C 16 Software Installation Chapter Building a PathFinder g Review the server software requirements when the new PathFinder Installation window displays then click Next PathFinder Installation E x You have selected to start the server installation Select Next to start that installation Requirements This system is the server you are logged on as administrator All network and voice hardware is installed The software key is installed Server meets requirements for processor memory etc Software Included Dialogic and other Drivers Voice mail auto attendant menuing applications Unified Messag
118. ample the serial number of the board could be entered here Dialog 4 Voice Board h lt Back Cancel Help PathFinder System Administration December 2003 Issue 4 5 Software Installation C 21 Chapter Building a PathFinder f When the Properties for the selected card window displays click OK if the automatic values are acceptable recommended Dialogic Configuration Manager Properties for Dialog 4 Voice Board d X D a Dados g The Dialogic Configuration Manager main window will return showing the board settings selected If you have multiple cards repeat this procedure starting at Step 2 c until all cards are configured h Click the green Start Service button to make sure that the Dialogic cards have been set up properly Dialogic Configuration Manager ZAA za ele cr ole Sar seve e Ed Configured Devices on PATHFINDER usu TDM Bus i When finished select File Exit to close this window The Drivers and Utilities Setup window will return PathFinder System Administration December 2003 Issue 4 5 C 22 Software Installation Chapter Building a PathFinder 3 Acrobat Reader Installation a If you do not have Adobe Acrobat Reader 4 0 or higher click Yes to install this program Reader will allow you to view the PDF files included with the PathFinder software b Click Next when the Reader Setup window displays C Click Next to selec
119. are located on the right side of the four line voice card When connecting phone lines to four line cards follow these steps 1 With the board components face up and the jacks on the right side connect lines one and two to the top connector 2 Connect lines three and four to the bottom connector Lines one and three are inside pairs and lines two and four are outside pairs Tip PORT 2 Ring PORT 1 7 e Ring e PathFinder System Administration December 2003 Issue 4 5 C 10 Install and Configure Hardware Chapter Building a PathFinder Voice Network Attachment Network connectivity is very important to the PathFinder advanced features Some systems have a network interface built in to the motherboard which only requires software driver installation that is normally performed during the o s installation If a built in interface is not available you will need to insert the network card into an available slot This will reduce the number of slots that can be used for Dialogic cards Direct Attachment to the Central Office In this configuration PathFinder is connected directly to the telephone company s central office However with this configuration PathFinder is unable to transfer callers to other extensions The one exception is a Centrex Essex connection PathFinder can be connected to the central office using any of the following lines Analog Line Analog lines are standard 4
120. ax Transfer Prefix amp flash and a comma pause Fax phone number or extension number Operator What do telephone system users normally dial to reach the system Operator Voice Mail Equipment Considerations Where is the voice mail system to be located Is this location environmentally stable air conditioned amp heated Yes O No O Will the systems be connected to a dedicated and grounded 120 volt 60 Hz AC outlet Yes O No O WARNING Questions on this page answered as NO represent less than ideal conditions and may cause immediate or delayed malfunctions or may disrupt certain voice mail and telephone system capabilities PathFinder System Administration December 2003 Issue 4 5 PathFinder Install Guidelines D 5 Chapter Installation Forms amp Part Numbers SUBSCRIBER INFORMATION Complete one copy of this form for each Subscriber or group of Subscribers Subscriber Name or Group Description Mailbox Extension Number s Department Class Of Service COS Mailbox Settings Operator Cascade Mailbox Time Control special use Mailbox Action Play Greeting Yes L1 No 1 Action Destination Notification Phone Number Pager Notification Yes NoO Time if timed notification Extension Settings Extension Time Control special use Action 1 when calls are first transferred to the extension Action Destination If Blind Transfer option will be used skip Actions 2 and 3 Supervised
121. ax ports in order to receive fax messages If using OneLook Unified Messaging messages can be delivered to the Subscriber s Desktop E mail Client If the Software Key is enabled for Text To Speech this option will allow these Subscribers to receive e mail messages for TTS E Mail Reading If this function is not enabled the Subscriber will not have access to their e mail messages Select this option if you want PathFinder to present the caller with a menu such as To leave a voice message press 1 To send a fax press 2 Leave this option off if mailbox owners are offering access to different message type options in their individual mailbox greetings This option determines the amount of time allocated to a message After the specified number of seconds has elapsed the caller is presented with the normal Send menu as if the caller had pressed a key to stop recording Max 9999 secs This option determines the maximum number of messages that can be stored in a mailbox When the number of messages in a mailbox exceeds this parameter the mailbox plays a Full message No further messages are accepted until the number of messages in the mailbox is reduced A maximum of fifty messages is recommended Max 99 msgs PathFinder can automatically delete messages that have been stored for a specified amount of time Thirty days is the recommended default retention period The maximum value for this field is 999 Leave this off if
122. ay Next r MWI Refresh Quick Jump Key Previous Time DTMFKey Help r Pager Mailbox Delay Password Attempts Delay seconds Attempts 2 r Notification Notify Send Keys sf Figure 3 7 Module Settings Voice Mail Settings Window Message Specify when PathFinder is to delete messages that have exceeded Clean Up the retention period Refer to Message Retention on page 3 59 PathFinder performs this housekeeping function at the time specified in this window for each day of the week selected Message cleanup can be set for a specific day of the week or for every day and should occur when the phone system is inactive such as between midnight and 3 00 a m MWI The MWI Refresh setting should be set for a time to ensure all Refresh message waiting indicator lights are correct Quick Specify the touch tone key a caller can press to bypass leaving a message once a mailbox greeting has begun Jump Key When a caller presses the defined key PathFinder jumps to a menu of alternate options e g Press 1 to try another mailbox Pager Specify the amount of time PathFinder delays when dialing a pager Mailbox number for notification This value defines the delay after dialing Delay the pager number and before dialing the mailbox number If using a command file for notification this value is not used O Refer to Appendix A Command Files for more information O Refer to Notification Set
123. ayed back to a caller that requests the directory PAGED Mode Gives the caller several matching entries then a caller must press a key to go to the next page or set of entries O This is a hybrid between List and Single mode oO PathFinder presents only eight matches at a time and the caller presses a number one through eight to choose a match O The caller can press 9 to go to the next page or set of eight matches LIST Mode This default mode provides a caller with all matching entries in a complete list O Each matching name and extension or mailbox is played in order O At the end of the list PathFinder prompts the caller to enter the selected extension number O If there are 100 matches all 100 names and extensions are played O The caller can enter the desired extension or mailbox number at any time during the list playback NOTE List mode can reveal the entire list of extensions and or mailboxes SINGLE Mode Provides the caller with a list of all matching entries one at a time O Callers must press a key to indicate whether they want to select the most recently read name or hear the next matching entry O Single mode presents only two options to the caller for each match NOTE To prevent Extension Mailbox numbers from being presented to callers change the DirPlayExtension registry setting to 0 This is the maximum number of digits that the caller can enter before PathFinder beg
124. ber Mailbox subscriber s mailbox number Extension extension to which this mailbox is linked First Name subscriber s first name Last Name last name of the subscriber The data in this field will be use to create the company directory To use first names for the company directory reverse the order of the Subscriber s name last name in first Name Last First Mailbox Extension Seea Select Jones Mary 123 123 Dum Smith Bob 223 223 rpm Wright Kim 224 224 Help Blair Zachary 225 225 TETTE Black Janet 333 333 d Create Range Delete Range Sort by Name Extension Mailbox x Create Users Mabo __ Extension mz FirstName Add User to List Greate Users Bemove User Cancel Help Mailbox Template 100 name field first name in last name field Mailbox Template If you have already created a subscriber whose mailbox definition can serve as a template for this subscriber select that mailbox number in the Mailbox Template drop down list PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 47 Chapter 3 MAINT Application Once all the information is entered click on Add User to List 5 Repeat this process for any additional subscribers you need to establish 6 When you have identified the last subscriber you need to create click on Create Users to return to the Se ect User to Edit window 7 T
125. c action or activity initiated during a MAINT session O This can be used to track system administration functions and to verify who is accessing MAINT and what they are doing O This can be very helpful in troubleshooting PathFinder problems PathFinder System Administration December 2003 Issue 4 5 Logs Reports 4 25 Chapter 4 PathFinder Reports Error Log The Error Log report lists any error messages resulting from the operation of PathFinder REPORT 403 WordPad OL x File Edit View Insert Format Help oleja alk al amp Error System Log 02 06 02 16 46 39 Page 01 Date Range 02 05 02 to 02 05 02 Time Range All gt gt No Data Found gt gt Used date range 02 05 02 to 02 05 02 gt gt Used time range to For Help press F1 Figure 4 21 Error System Log Report Example Report Data Use Both hardware and software malfunctions Review this report to check on errors in are reported PathFinder activity Each line of the report specifies a specific error condition that has occurred Each error condition is listed by time of occurrence PathFinder System Administration December 2003 Issue 4 5 4 26 Messages Reports Chapter 4 PathFinder Reports Messages Reports This section describes the Messages reports functions available through the Reports menu in the PathFinder MAINT application Message reports provide the system administrator with
126. cause the original message to be deleted from the original mailbox once the forwarding is completed This option determines the time interval between each notification attempt until the owner retrieves message The time is measured in minutes with a maximum interval of 999 minutes This parameter determines how many times PathFinder attempts to notify a mailbox owner after receiving a new message The maximum number of attempts is 99 This option only applies to pager notifications It allows notifications to a pager to be repeated if PathFinder detects a busy or no answer when calling a paging company In other words if PathFinder detects a busy or no answer PathFinder does not consider that an attempt to notify the paging company has been made and retries later Notify script is a command file if notification is active This powerful feature allows complex notification scripts to be created on a per COS basis This option can only be used if a notification script has already been written Refer to Appendix A for creating notification scripts December 2003 Issue 4 5 Edit Options 3 67 Chapter 3 MAINT Application Auto Attendant Settings These options determine the handling of several automated operations with PathFinder Click on Auto Attendant in the Edit COS window to display these options The following window is displayed Edit COS BASIC Automated Attendant E xi Call Options X Blind Transfe
127. chnology Inc warranty is limited to replacement of defective components and does not cover injury to persons or property or other consequential damages Copyright 2003 VODAVI Technology Inc All Rights Reserved This material is copyrighted by VODAVI Technology Inc Any unauthorized reproductions use or disclosure of this material or any part thereof is strictly prohibited and is a violation of the Copyright Laws of the United States 17 U S C Section 101 et seq VODAVI reserves the right to make changes in specifications at any time and without notice The information furnished by VODAVI in this material is believed to be accurate and reliable but is not warranted to be true in all cases set 2003 Regulatory Information U S A The Federal Communications Commission FCC established rules to allow the direct connection of the PathFinder to a telephone network Certain actions must be undertaken or understood before the connection of customer provided equipment is completed Incidence of Harm If the telephone company determines that the customer provided equipment is faulty and possibly causing harm or interruption to the telephone network it should be disconnected until repairs can be made If this is not done the telephone company may temporarily disconnect service Changes in Service The local telephone company may make changes in its communications facilities or procedures If these cha
128. connected O DCC Switchboard Configuration is used to define system parameters O DCC Console displays logged system data in real time This application controls the integration of DCC Clients to the PathFinder Server The module used to configure the voice processing engine December 2003 Issue 4 5 Overview Chapter 1 Introduction PathFinder Q amp A Admin Release Notes The window that displays what function the PathFinder is performing When PathFinder is selected from the Voice Processing Group the Windows Viewport screen opens showing the status of the CO lines calls received and call durations This portion of the Cha kTalk Optional Module allows you to set the parameters that will query callers for multiple responses and to retrieve those answers from one mailbox location This text file shows the changes and system enhancements for the current software release What applications should be running When you start PathFinder OR one of the optional modules you may have purchased certain server applications will automatically appear in your computer task bar ise dcm ave Peso ou Sho stem The following chart indicates which application s need to be running for the programs listed to operate properly PathFinder DCC DME Networking Text to Unified Server Applications amp VVM Systems VPIM Speech Messaging DataServer v r4 DCC Switchboard v E Mail
129. control function lets you define a set of alternative actions that PathFinder performs for calls during defined time periods Refer to Time Control Settings on page 3 79 O If you do not intend to use time controls set this value to None Use caution when configuring this option as it may cause unexpected behavior Specify a password to protect online recording actions It will be required when a caller accesses the Record Prompts action Specify the length of time after which if the caller presses the no key the specified action is to run Specify the number of times a caller can initiate an invalid option If the caller initiates more than the maximum number of allowed invalid options the Max Retries key action is taken The maximum value for this field is 999 The voice prompts settings describe information played for callers to assist them in deciding which keys to press O Menu prompts may be recorded as a single message Or they can be divided into 3 sections that will be played in the following order Introduction Body then Instructions O If no voice prompt is defined PathFinder plays the next prompt in the sequence O To the caller the sequential voice prompts play as a single prompt Type or select the prompt file to be played first Typically only the first menu accessed for a caller plays an Introduction prompt For example Thank you for calling ABC Communications Type or select the prompt file t
130. ction specified in the current time period Runs the specified command file Refer to Appendix A for information on command files Sends the caller to the company directory in your choice of mailbox mode or extension mode Provides a choice of entries including blank caller select document to be faxed a document number to be faxed to the caller or ADMIN allow caller to access Fax on Demand administrative functions The Fax On Demand option is available only if you have purchased the optional Fax On Demand module and have enabled it on your software key 7 Once you have selected the module and clicked on OK you are returned to the Edit Line Settings window PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 89 Chapter 3 MAINT Application System Lists One of the easiest ways to send a single message to many different mailboxes is through a system distribution list PathFinder supports two types of distribution lists O System lists Set up by the System Administrator O Personal lists Set up by individual users For example a system distribution list could be created for the Sales department The Sales Manager or any other PathFinder subscriber could use this system distribution list to send one message that would be received simultaneously by each Sales employee in the list System distribution lists have the following characteristics o The number of lists that can be created
131. ction displays the number of voice lines for which your PathFinder installation is configured Telephony Settings Voice Channels E xj Number of Voice Lines Key not found System can not run without key Cancel Pee Lowe EM poses Previous Help Figure 3 18 Telephony Settings Voice Channels Window The number of voice lines that are displayed is the number of active voice lines on your PathFinder The text below the Number of Voice Lines field The key is licensed for x ports indicates how many ports the software key allows PathFinder System Administration December 2003 Issue 4 5 3 28 PathFinder Configuration Options Chapter 3 MAINT Application MWI Notification The MWI Notification function provides for control over message waiting indicator and message notification functions Telephony Settings MWI Notification lx Set Clear Number Length to E dit 4 zl r Message Waiting A22 E xt Newh sgCnt 03 Cancel Next Previous Help iit Prefix Notification Prefix Lo Figure 3 19 Telephony Settings MWI Notification Window Number Length to Edit Message Waiting Set Clear Use the dropdown menu to select the length of digits the PathFinder will dial for notification The Message Waiting Set and Clear settings define how PathFinder notifies a station of a waiting message These numbers are defined by the
132. cuted otherwise the next rule is searched and verified O Time control searches by date then by day then by time O Time controls can be chained together to allow more than ten day time options o You can use the time control function to create a new control and edit or delete an existing control Setting Up Time Control Parameters To work with time controls click on the Edit Time Control Records icon on the toolbar The following window displays Select Time Control to Edit xi Done Help Create Delete Creating a Template Time Control If you are creating multiple time controls with similar settings the use of a template time control is helpful The template time control is a time control with the basic settings defined and is copied when creating new time controls Typically you would use the 8 5 time control as the template time control However if you would like to create a specific template time control perform the following steps 1 In the Select Time Control to Edit window click on Create This displays the Create Time Control window 2 Enter a name of up to eight characters in the Time Control Name field 3 Click on Create to return to the Select Time Control to Edit window Edit the new template time control refer to Editing a Time Control on page 3 80 PathFinder System Administration December 2003 Issue 4 5 3 80 Edit Options Chapter 3 MAINT Application Crea
133. d is used with Pathfinder MaintNT in order to enable Dialogic s PerfectCall call analysis and to enable certain types of hang up supervision The following tones are learned by PBXpert entered with MaintNT and used by Pathfinder H Dial Tone O Busy o Ring O Fax optional MaintNT is a Vodavi software program used to configure Pathfinder This documentation is intended to help you understand how to use the information you learn in PBXpert to configure Pathfinder to correctly understand the tones your PBX generates PBXpert results MUST be installed manually using MaintNT you cannot install them using Dialogic s PBXpert or DCM programs as TSF files It does NOT work correctly with Pathfinder that way Use the Dialogic PBXpert documentation to configure and run PBXpert connected to your PBX in order to learn the tones for your PBX You MUST successfully run PBXpert tests on your PBX in order to succeed in configuring PerfectCall on your Pathfinder to make any type of supervised transfers or outbound calls PathFinder System Administration December 2003 Issue 4 5 PBXpert Data Transfer Chapter PBXpert for Call Analysis 6 Look at the tone information on the PBXpert screen m C PROGRA 1 Dialogic D ata Vodavi 192 384 tsf CONTINUOUS Dial string used to initialize call forwarding Dial string used to park a call
134. d when you have a WAV file open Help Menu The Help menu allows you to access the Help files for Boom Box These files can be accessed at any time Buttons The following buttons can be accessed from the main Boom Box window Table 5 3 Boom Box Window Buttons Button Description Play Plays the current file non indexed or prompt indexed Record Records the current file non indexed or prompt indexed Stop Stops playing or recording Edit Clicking the Edit button allows you to edit any type of prompt Refer to Edit Options on page 5 6 for more information on these options Disconnect Disconnects the phone line This is only available if working with a VOX file Add Prompt Clicking the Add Prompt button allows you to add a prompt Refer to Add Prompt on page 5 7 for more information on this option PathFinder System Administration December 2003 Issue 4 5 5 6 Boom Box Application Chapter 5 Boom Box Application Edit Options Clicking the Edit button from the main Boom Box window allows you to edit any type of prompt LIT olx Prompts Step Size E In Seconds Total Time b Edit Functions File Functions d Record Undo Read Delete Play Beginning Cut Beginning Save Exit Play Ending Cut End Figure 5 4 Boom Box Edit Window Edit Functions Buttons The following buttons are available
135. der when a message has been heard These parameters determine the mailbox customization available to subscribers within this COS Detailed instructions on using these options are included in the PathFinder User Guide and the Quick Reference Card The following options are available Enables the mailbox owner to change the mailbox password This is typically turned off when a mailbox is for temporary use as with hotel guests Allows mailbox owners to edit their own greetings this option typically is enabled Allows the owner to change the mailbox name which is used in prompts associated with the mailbox Allows the owner to change such notification settings as the extension or phone number to call and the time of notification such as for a pager Allows the owner to turn the mailbox off set it to greeting only forward calls to an extension forward calls to a mailbox or forward calls to menu Typically this is not allowed as it may cause system problems Allows the subscriber to create up to ten personal distribution lists and maintain them over the telephone Allows the owner to communicate with a guest who does not have a mailbox on PathFinder Allows the mailbox owner to edit extension settings Grants the mailbox owner access to a personal voice note pad The voice note pad is similar to a note pad referenced with an index The index can be any eight digit number with an associated voice file December 2003
136. der attempts to ring a busy extension and if the hold interval is set to ten seconds it retries the extension every ten seconds until a connection is made or until the retry limit is reached The time is measured in seconds with a maximum interval of 999 seconds This option allows multiple calls to be placed on hold for a single extension Turning on call queueing causes PathFinder to hold the calls in a queue until they are answered Queued calls are answered in the order received Refer to Auto Attendant on page 3 18 for more information on Call Queue Intervals CAUTION When option is enabled each queued voicemail port is considered busy and will be unable to answer another call Call Holding must be enabled in the subscriber s Extension settings for Call Queueing to function properly Refer to Extension Settings on page 3 51 for more information PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 69 Chapter 3 MAINT Application Screen Length This option determines the amount of time by which a caller must respond with a name when prompted to do so through Call Screening The time is measured in seconds with a maximum value of 999 seconds Play Call Source Activating this option means that if a message is left in a mailbox to which an extension was forwarded the originally dialed extension is identified at the start of the message with a prompt e g Message from John Smith
137. dified by accessing the Edit menu OR by clicking the COS button A Menu is made up of pre defined actions that are executed through touch tone keys These actions can be set up or modified by accessing the Edit menu OR by clicking the Voice Menu button This option will allow you to create or modify time controls that will activate or disable PathFinder features depending on time of day or day of week These settings can be set up or modified by accessing the Edit menu OR by clicking the Time Control button This option will allow you to assign modules or applications to different phone lines Items can be set up or modified by accessing the Edit menu OR by clicking the Line Settings button This option is used for creating automatic distribution of voice messages to lists of specific users PathFinder System Administration December 2003 Issue 4 5 3 6 Overview Chapter 3 MAINT Application REPORTS Menu Activity Settings Directory Logs Messages Greetings amp Signatures Customized Report Setup Reporting HELP Menu Search for Help on Context sensitive The Reports menu provides access to a complete range of administrative and management reports on PathFinder operation Reports are grouped according to the immediate selections shown in the menu O Highlighting a menu item with an arrow to the right of it shows the types of reports which you can configure O Refer to
138. e All Range 6975MENU to DIST 1 a2553 a2552 a2553 4a2553 4a2553 4a2553 a6051 a2552 a2552 1 a2553 a2552 a2553 a2552 a2553 a2553 a2553 a2553 a2552 a2553 a2552 1 2 1 1 1 1 3 2 2 1 2 1 2 1 1 1 1 2 1 2 For Help press F1 Figure 4 5 Menu Activity Report Example Report Data Use O Date The selected reporting period This information may be useful to others O Menu The selected menu that is the besides the system administrator subject of the report For example with the following menu O Time The time of day that the menu Press 1 for information on product X was accessed press 2 for information on product Y the sales manager may be interested in the O Key Pressed The caller s key number of requests for each option selection while in the menu The Menu Activity report includes the total number of requests for each menu key PathFinder System Administration December 2003 Issue 4 5 4 10 Activity Reports Chapter 4 PathFinder Reports Fax Documents If your PathFinder implementation has the optional fax support module installed and you have created a Fax On Demand application you may have discovered how confusing it can be keeping track of the fax documents The Fax Documents report handles this chore for you j REPORT 140 WordPad olx File Edit View Insert Format Help oela SI al e SJ FAX Docum
139. e If an operator is designated a time out or 0 keypad entry transfers the caller to the designated operator O If None is indicated in the Voice Mail Operator field PathFinder uses the General Operator setting for any 0 dialed O As with the Voice Mail Operator the O as First Digit is Operator parameter is allowed here because some phone systems use 0 as the first digit for extensions Personal The Personal Mailbox Operator functions are defined in the Mailbox Mailbox Settings options for each user subscriber Operator To configure Personal Mailbox Operator options O Click on Mailbox Settings then edit the Operator field Refer to Mailbox Settings on page 3 48 for more information Record Playback The Record Playback settings are used to access PathFinder s recording and playback parameters Module Settings Record Playback Settings Record Settings Minimum Record Length am seconds Cancel Next Truncate Recording o x10msec Previous Record Tone Length 0 2secs 0 4secs 0 6 secs Help PARI Playback Settings FF and REW Speed x 1 10 seconds Figure 3 6 Module Settings Record Playback Settings Window Minimum This field determines the shortest allowable length of a recorded Record Length message A value of 2 seconds is recommended as the minimum message length The range for this field is 1 to 999 If minimum message length is set too short you may receive
140. e 6 General Settings Message Settings Maintenance Settings Notification Settings Auto Attendant Settings MENU INFORMATION page 8 Day Settings Night Settings Time Control Settings Voice Line Settings Parts A list of PathFinder Part Numbers is located at the end of this section It can be useful when placing an order to upgrade your system purchasing an optional module or if replacement parts are needed Contact your Inside Sale Representative if you have any questions regarding any of the PathFinder parts PathFinder System Administration December 2003 Issue 4 5 PathFinder Install Guidelines D 3 Chapter Installation Forms amp Part Numbers PathFinder Install Guidelines BASIC INFORMATION Job Name Sales Rep End User Contact Administrator Phone End User Contact responsible for recording custom prompts Installer User Trainer Installation Dates Start Complete End User Training Telephone System Information Type of telephone system brand amp model How many digits are there in the telephone system s station or extension numbers Is the telephone system capable of supporting In Band Integration Yes L1 NoO If YES is the telephone system equipped to support In Band Integration Yes L1 NoO this includes both telephone system hardware and software What DTMF Digits does the telephone system use to turn on voice mail indicators What DTMF Digits does the telephone system use to turn off
141. e functions PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 85 Chapter 3 MAINT Application Setting Up Phone Lines Each phone line must be set up to run an initial module when PathFinder starts This is the process of selecting a starting function for each line and assigning any needed parameters to that line You can selectively define separate functions for every phone line To set up phone lines perform the following steps 1 Click on the Line icon in the toolbar A window similar to the following displays Line Settings E xi Event Block PBX Line Action Group Group Name Time Control 8T05 Time Control 8T05 Time Control 8T05 2 Highlight the line to configure in the Line field then click on Next The following window displays Line Edit 1 of 4 What to run on the line x What to run on the line Mailbox Extension Menu Owner Access Run Module We will now edit what should run on line 4 The current setting is shown below You can leave the setting as is by clicking Next To change the setting click Change Once you are satisfied with the setting click Next to move on to the next wizard screen To accept this value and skip all other wizard screens click Finish If you wish to leave all settings as they currently are click Cancel Command File Company Directory FAX On Demand Homework Hotline Q A Run ActiveVex Time Control 8T05 Path
142. e standard PathFinder modules are stored in indexed prompt files matching VOX and VDX files This means there are one or more individual prompts recordings in the VOX file with named segments in the VDX index file that indicate where each prompt begins and how long it is To play an indexed prompt segment PathFinder looks up the segment name in the VDX file to get the start location and length and plays just that portion of the prompt from the VOX file Indexed prompt files are good for applications in which there are a large number of prompts and it helps organization on the disk to keep them all together in two files instead of in many They are also beneficial when the prompts are not going to need to be re recorded while PathFinder is in use Non Indexed Prompts The list below outlines the customizable non indexed prompts that are used in PathFinder All prompts should be located in the VOX directory You can create a blank prompt with 1 byte of data to suppress certain prompts But more commonly you would record new information to replace the default prompt Replacement Prompts All prompts below can be recorded using Boom Box Table 5 5 Non Indexed Customizable Prompts i ee Replaces File Name Description Sample s Indexed File VOPGPRE VOX Preamble prompt that H VOO VOX Page message is plays in front of a VoPagePreamble numeric page You have a message to call PathFinder Syste
143. eated in Log On Windows 2000 on page C 11 then press Enter when you finish typing 9 Double click AutoAdminLogon 10 Change the value to 1 then click OK 11 Double click DefaultDomainName and verify that the value is the name of the local domain or the desired logon domain Change it if necessary then click OK 12 Click OK 13 Close Regedt32 Install Adapter If you have a network adapter card NIC in your system confirm that it is properly configured and operates within normal parameters If an NIC is installed you must enable TCP IP protocol To install a network adapter follow the instructions provided by the network card manufacturer PathFinder System Administration December 2003 Issue 4 5 Software Installation C 13 Chapter Building a PathFinder Software Installation This section describes how to install the PathFinder software and the programs needed to run this Voice Processing application Prerequisites amp Preparation You will install PathFinder software from the installation CD You must also install helper applications such as Adobe Acrobat Reader and Dialogic drivers Before you attempt to install the PathFinder software ensure that you perform the following tasks H Install the software key and install and configure the voice cards Refer to Install and Configure Hardware on page C 7 for details o Install and configure Windows 2000 Once you have performed these
144. ec Press one to start recording to start recording Key VMRECOPT VOX Record option prompt H XX0 VOX To send message press one VmRecordOption to play press two to cancel press three lt COS gt PBG Numeric message begin N A beep beep beep prompt Played when mailbox is set to take numeric messages lt COS gt PDN Numeric message N A Busy signal or some type of done prompt Prompt completion tone played after the caller enters the numeric page lt COS gt GRT COS Greeting Played if N A You have reached the sales COS is set to play the department Please leave a COS greeting message after the tone lt COS gt VI1 COS Voice Insert N A You have reached the voice mailbox of PathFinder System Administration December 2003 Issue 4 5 Boom Box Application 5 11 Chapter 5 Boom Box Application Table 5 5 Non Indexed Customizable Prompts Continued m Replaces File Name Description Sample s Indexed File lt COS gt VI2 COS Voice Insert N A Please leave a message played after mailbox after the tone name lt COS gt LOP COS Last options H XX0 VOX Press one to reach another VmLastOptions mailbox Press nine to disconnect DIRGETDI VOX Prompt asking for lookup H XX0 VOX Enter the first four characters digits in directory DirGetDigits of the person s last name For Q press seven For Z press nine AAINSTR VOX Auto Attendant H XX0 VOX E
145. ed on time date and day of week settings Refer to Time Control Settings on page 3 79 for more information on time controls Runs the command file script Refer to Appendix A for additional information on command files Provides a company directory listing for either mailboxes or extensions Refer to the Fax related sections of the Optional Modules manual for more information on this option Fax modules are optional and are sold separately If enabled the following choices are available O May be left blank to have the caller select fax documents O May contain a document number O May contain ADMIN to allow the caller to access fax on demand administrative functions Homework Hotline is part of the optional ChalkTalk application that allows teachers to record school assignments When activated students and parents can call in and listen to the assignments For more details refer to the Homework Assignments on page 2 27 in the Optional Modules manual Q A is part of the optional ChalkTalk application that allows an administrator to design Questionnaires using the QA Admin program Refer to Questionnaires on page 2 31 in the Optional Modules manual for more information PathFinder System Administration December 2003 Issue 4 5 3 78 Edit Options Chapter 3 MAINT Application PathFinder System Administration Run ActiveVex Operator Invalid Option Disabled Key Play Prompt Play Instruct
146. ed in the Registry To display the Registry select Configuration gt Registry PathFinder will display a window with all the current Registry parameter entries This provides a helpful overview of all PathFinder settings should troubleshooting be required Registry 4 Name Value kx Engine BlockGroup Line2 1 Engine BlockGroup Line3 1 Engine BlockGroup Line4 1 Engine Debug DIls 0 Engine D ebug E vents 0 Engine D ebug E ventSummary 0 Engine Debug Files 0 Done Help didi Engine D ebug Flags 0 Engine D ebug Functions 0 Engine D ebug General 0 Engine D ebug Instructions 0 Engine D ebug Modules 0 Engine Debug Stacks 0 Engine Debug States 0 EnainalNahualGuenand N Add Delete di Add File Registry Maintenance Buttons in the Registry window provide you with the ability to modify various Registry parameters both for hardware and software You should not make changes to these options Incorrect entries made to the Registry can cause serious system problems Delete Registry Item The Delete function allows you to select a specific item from the Registry list and delete it After you select the item click on Delete PathFinder prompts you to confirm that you want to delete the item Add or Edit Registry Item The Edit function of the Registry window provides you with the ability to select a specific item from the Registry list and edit
147. ed on the Windows HCL Modem 33 6 bps or faster must be listed on the Windows HCL Software installed prior to PathFinder installation Operating System Windows 2000 Professional Service Pack 4 Windows 2000 Server Browser Internet Explorer 6 0 Remote Diagnostics PC Anywhere ver 10 Installation Configuration Process 1 org rA MU 10 Build a PC in accordance with the Windows 2000 Hardware Compatibility List HCL Refer to the HCL hardware database at the following Internet address https winqual microsoft com download default asp Then click on Win2000HCL Install Microsoft Windows 2000 at a workstation with Service Pack 4 or higher and ensure that there are no errors in the error log files Install Network Interface Card NIC Configure TCP IP Configure AutoAdminLogon for PathFinder to automatically log in and start taking calls in the case of a power outage Install Dialogic card Install PathFinder software key Load PathFinder software CD Configure first time load Configure PathFinder settings PathFinder System Administration December 2003 Issue 4 5 Hardware Configuration C 5 Chapter Building a PathFinder Performing a System Analysis You must perform an initial analysis and prepare your system prior to installation of hardware and software Before starting the installation of PathFinder you need to consider certain hardware requi
148. eement lt Back Yes No PathFinder System Administration December 2003 Issue 4 5 C 24 Software Installation Chapter Building a PathFinder c Click Next when the Select PathFinder Installation Path window displays Select PathFinder Installation Path x Setup will install PathFinder in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder You can choose not to install PathFinder by clicking Cancel to exit Setup d To create the default destination folder PathFinder Voice Processing click Next when the Select Program Folder window displays Select Program Folder E X Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing Folders list Click Next to continue Program Folders ve Tools Adobe Acrobat 4 0 Dialogic System Software Startup lt Back Cancel PathFinder System Administration December 2003 Issue 4 5 Software Installation C 25 Chapter Building a PathFinder e When the Setup routine has enough information to continue the Start Copying Files window will display click Next Start Copying Files E X Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings c
149. elephony Hardware Compatibility C 6 Configuration C 8 Installation C 9 Telephony Settings 3 27 Template Class of Service 3 54 Templates 3 54 Temporary Introduction Active 3 75 Time Control 3 21 3 48 3 51 3 55 3 74 3 77 3 82 3 88 Button 3 5 Settings 3 79 Time Control Settings Report 4 18 Time Out 3 74 Time Periods 3 5 3 26 Timed notification 3 50 Time Out 3 78 Tone Events 3 33 Tone ID 3 32 Tone Interval 3 31 Tone or Silence Disconnect 3 29 Tone Template Add or Edit 3 32 Tone Type 3 30 Track Messages 3 21 Transfer Out 3 64 Transfer Settings 3 5 3 34 Transfer Strings 3 69 Troubleshooting 5 8 6 10 Truncate Recording 3 15 Trunk Access 4 7 Tutorial 3 48 Issue 4 5 December 2003 Index vii of viii U UDDU 6 11 Un interruptible Power Supply UPS C 6 Universal Dialogic Diagnostic Utility UDDU 6 11 Unlimited Supervisor Access 3 8 UPS C 6 Urgent 3 60 3 63 Urgent notification 3 50 Use Perfect Call 3 34 User Subscriber Settings 3 5 User Type 3 55 Users Settings 3 45 V VDX 5 3 Voice 3 58 voice channel jack C 9 voice I O channels C 8 Voice Insert 3 57 Voice Lines 3 5 3 27 Voice Mail 3 5 3 16 3 21 Operator 3 14 Owner 3 21 Time Periods 3 26 Voice Menu Button 3 5 Voice Network Attachment C 10 Voice Notify Options 3 65 Voice Port Menu Boom Box 5 4 voice ports 5 3 voice prompt file 5 3 voice prompts 1 3 W WAV device 5 3 WAV based Troubleshooting 5 8 What To Debug 3 22
150. elp lolx oela elk al e B Daily Log 02 06 02 16 42 23 Date Range 02 05 02 Time Range 02 05 02 to 02 05 02 All 076 Start of Daily Log File 02 05 2002 532 33 H MSGMAN Debug e lt 02052044303 mme gt 532 532 532 33 H NSGMAN Debug 33 Log MsgMan No 33 H MSGMAN s lt gt 542 n gt 542 542 542 552 33 H DBASE 33 H MSGMAN 33 H MSGMAN 33 H MSGMAN 33 AvNotify d CheckStatus 2573 583 583 583 583 For Help press F1 12 H KERNEL Debug Debug Debug Debug Debug Debug 12 Log Start Call Event date lt MmNo6035 gt from MME fil Event Data lt MmNo6035 gt 6035 Issue Notify Mailbox lt 6035 gt Option Mbx 6035 Set Online Ft NoOO 1 Dco add event MoH MWI 6035 6 Mailbox 6035 MbxNty Of MsgOpt Notify 6035 Calling AvNotify Debug Advanced Notify Build 21 Comman Mailbox 6035 wait 0 1 12 Debug Event Queue 3 0 1 gt 12 H KERNEL Debug get_event 02 05 2002 05 41 39 MoH MUI 6035 0 12 H KERNEL Global Vars gRunCode MoH MWI 6035 gRunCod Figure 4 19 Daily Log Report Example Report Data All entries are listed by time of occurrence and by line number PathFinder System Administration Use Review this report to check on daily PathFinder activity This report should not be confused with the Error Log There are instances however when both are used together for diagnostic purposes Decembe
151. els Window c sse 3 32 Telephony Settings Transfer Settings Window sss menm 3 34 Telephony Settings Rings WindOW cece eceee eee etre eee eee memes mesen semen nemen 3 36 Telephony Settings Perfect Call Window esses emen emen nnn 3 37 PBX Integration WIRndOW ectetuer t sia cine wot cu nad av TURA C Ure ENE FER XE RARE 3 37 PBX Integration next WINdOW x2 idees eterne nerd h rrr Eh nike Re rai br FE Peers e rk ERR E Naa 3 38 FAX Settings WIDdOW cies eti vox ume rix tu send comand ERE KK CHF RNPI KENT PORA CE FRI SE D REN EE EON EIE 3 40 Sample Flow Chart for Menu Design ssssssssssesse enna eee see enses 3 71 Edit Menu 100 WIRdOW 1 ccce pner ee rune reo auc or cura c VYRL d ER VERAX NR FE Ne PR E ERE 3 73 System Lists WINdKOW ooo EERIE EEE EERE REE EEE EEE EES 3 89 Create a System List WINKOW ccceccecee cee e eee nen ene eee nnn nna nena sea sena sea rena SEES EEE EES 3 90 Edit System List WindOw oo EEE nennen nnn nnn nnn 3 90 Setup Report Generation WindOW oo UU nnnm nnne 4 5 Usage Report Example csse nennen nnns sus suas sa sea saeua sea anas nnn 4 6 Mailbox Usage Report Example sssssesssseesee nemen mne nennen nennen nnn 4 7 Extension Usage Report Example sssssesseeese eene nnn nnn nnn nnns 4 8 Menu Activity Report Example ccccceccecceeee eee e nee e eee eee e ee eee nena messe asas sea sena rea sea an nnn nnn 4 9
152. ems Using Voice Protocol Internet Mail VPIM standards this application allows PathFinder to interface with an existing e mail program to transfer voice and fax messages from one PathFinder system to another TTS E mail Reading Working in conjunction with Unified Messaging the PathFinder can download standard e mail messages and read them to the Subscriber The file will be encryted once the download is complete Unified Messaging PathFinder can be configured to deliver fax mail voice mail and messages to one location such as Outlook Vodavi s OneLook Unified Messaging integrates standard POP3 and IMAP4 servers Voicemail Messaging can be enabled or you can use a compressed file type known as VVM PathFinder Features Auto Attendant Audiotext Broadcast Messages to all mailboxes Call Screening Caller ID Support Class of Service Company Directory Confirmation on message delivery Date Time stamp on each message Deleted message recovery Dial by Name Disk Storage Distribution Lists First Time Help user tutorial Log Files Mailboxes unlimited PathFinder System Administration Menu Routing unlimited menus Message Cascading Message Forwarding Message Options urgent future confirmation Message Wait Light Multiple Greetings per mailbox Notification Pager unlimited digits Password Protection Personal Operator Port Upgrades Program Interface Microsoft Windows Reply to Messages with and
153. end 3 63 G General Operator 3 14 General Settings 3 55 General Tone Detection 3 30 3 32 Generation speed 4 5 Greeting 3 63 Length 3 57 Settings 3 56 Type 3 56 Guest Mailboxes 3 63 H Hang Up 3 78 Hang Up Detection 3 5 3 29 Hard Disk Storage Size C 5 Hardware Compatibility List HCL C 4 HCL C 4 Help Menu Boom Box 5 5 MAINT 3 6 hold C 10 Hold Interval 3 68 Hold Type 3 68 Holding 3 68 Holding Allowed 3 52 Holidays 3 26 Homework Hotline Menu 3 77 3 83 How Can I Be Certain I Configured My Dialogic Boards Correctly 6 11 I Immediate 3 65 Immediate notification 3 50 index file 5 3 Indexed Prompts 5 9 Indexed vs Non Indexed Prompts 5 9 infinite Systems DVX I 2 5 INI File B 12 INI File Settings 3 44 PathFinder System Administration INI Parameter 3 44 Install Adapter C 12 Hardware C 7 Operating System C 11 Installation 5 3 Instructions prompts 3 74 Integration 3 21 Inter Digit Time 3 23 Introduction prompts 3 74 Invalid Option 3 78 K Key Action Definitions 3 76 L Language 3 5 3 20 3 56 3 78 Last Options 3 61 Last Options Menu 3 61 Leave as New 3 66 Level One Backup 6 3 Level Three Backup 6 3 Level Two Backup 6 3 Levels 1 through 5 Access 3 8 Levels 6 and 7 Access 3 8 Limited Administrator Access 3 8 Limited Supervisor Access 3 8 Line Settings Button 3 5 Line View Status 1 8 List Mode 3 19 Log Files 3 21 6 4 Logging 3 5 3 20 Logs Reports 4 23 Loop current disconnect C 10 Loop Cur
154. entry is not required Connect Enter anything required to connect a transferred call Most phone systems do not require anything for this feature Use Perfect Call Selecting Use Perfect Call indicates that PathFinder should use the Perfect Call settings Refer to Perfect Call on page 3 37 PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 35 Chapter 3 MAINT Application Recall Caller On Busy No Answer Reject Blind Transfer Delay Flash Hook Flash Hook Length These settings are only used in Supervised Transfers A typical transfer prefix is amp If you are not using Supervised Transfers leave these settings as they are Complete the Recall Caller On fields as follows Enter the value needed to abort a transfer to a busy number and reconnect the caller to PathFinder The typical value for this field is amp which is a flash hook Sometimes a tone dialing sequence is needed in addition for example amp 1 Enter the value needed to abort a transfer to an unanswered number and reconnect the called party On most phone systems this value is the same as for Recall a Caller on Busy This feature allows PathFinder to retrieve a call if the extension to which the call was transferred rejects it This feature is used during Auto Attendant call screening It can be viewed as Abort a Connected Transfer Typically the dialing sequence is
155. ents 02 06 02 16 08 40 Page 01 FAX Range All File Name For Help press F1 Figure 4 6 Fax Documents Report Example Report Data Use File Name A list of all fax documents on This information can be used by the system PathFinder administrator to keep track of all fax Date The date each fax was sent or documents currently on PathFinder received This can be helpful in maintaining a Fax Time The time each fax was sent or On Demand application received Size The size of the fax file created PathFinder System Administration December 2003 Issue 4 5 Activity Reports 4 11 Chapter 4 PathFinder Reports Notification Usage The Notification Usage report indicates the number of times a mailbox was notified Fj REPORT 150 WordPad Ioj Xx File Edit View Insert Format Help nisle aR al el sj Notification Activity 02 06 02 16 23 20 Page 01 Date Range 02 05 02 to 02 05 02 Time Range All Mailbox Range 6000 to 6037 MARGARET ALEXANDER 02 05 02 6035 MARGARET ALEXANDER 15 23 10 Connect at 6028204604 Attempt O1 Line For Help press F1 Figure 4 7 Notification Usage Report Example Report Data Use Date The selected reporting period This information can be used to determine if notifications are being executed in a timely fashion The Notification Activity report may be sorted by username extension or mailbox Mailbox The selected mailbox for the report Time T
156. ep 2 Sleep 2 DialPrefixForWhereField DialPrefixForWhereField Sleep 3 Sleep 3 DialMailboxWhere DialMailboxWhere Sleep 10 Sleep 10 DialMsgSource DialMailbox MsgSourceOk Dial Dial Dial DialUrgentMsgCount DialUrgentMsgCount Dial Dial DialNewOnlyMsgCount DialNewOnlyMsgCount Dial Dial DialSavedMsgCount DialSavedMsgCount Dial Dial OnHook OnHook Notify Notify Quit Quit Modifying Command Files Use a text editor such as Notepad exe to view or modify a command file PathFinder System Administration December 2003 Issue 4 5 Pre Defined Command Files A 17 Chapter Command Files amp Notification Scripts Command File Example A sample command file that mailbox 232 would use for notification is listed below The file first takes the phone off hook and dials a beeper number o If a connect is detected Ca Resu t 10 mailbox number is sent and the file Quits o If we do not get a connect the file calls another phone number and upon a connect sends the last message received o If the last number does not answer we schedule another notify The sleep commands are used to give the phone line time to settle Mailbox 232 s notification file OffHook Sleep 1 Call 9 Sleep 2 If connected then send the mailbox and hang up CallResult10 DialMailbox CallResult10 OnHook CallResulti0 Quit If connection fails try another number OnHook Sleep 1 OffHoo
157. eports Chapter 4 PathFinder Reports PathFinder System Administration December 2003 Issue 4 5 Boom Box Application This chapter provides an introduction to this application and details on its installation as well as an introduction to the prompts that can be created and used in conjunction with the Boom Box application The Boom Box application allows you to create and edit voice prompt files used by PathFinder PathFinder System Administration December 2003 Issue 4 5 Boom Box Application 5 3 Chapter 5 Boom Box Application Boom Box Application Boom Box can be used on any machine that has either Dialogic voice ports configured or a WAV device with speakers and a microphone This application is normally used on the same PC where PathFinder is running However Boom Box can be used on another PC that has another Dialogic voice port or a WAV device and then the prompt file s can be copied to PathFinder Boom Box can work on the following O Standalone single prompt files VOX or O Multiple voice prompts combined into one voice prompt file VOX with a matching index file VDX The VOX files used by PathFinder are in the Dialogic 8 bit ADPCM format at 24khz Boom Box can produce these same ADPCM files and can also produce WAV files Requirements Boom Box requires the following O Windows NT 4 0 Service Pack 5 or Windows 2000 H A Dialogic card or a WAV device with microphone and spea
158. er 2003 Issue 4 5 3 52 Edit Options Chapter 3 MAINT Application The fields associated with each Action field change to reflect the Action selected For example if Forward to Extension is selected in the Action field the field to the right of it changes to Extension to forward to If the Action selection is set to Forward to Menu the field changes to Menu to forward to and is used to enter the name of the menu to which calls are sent ACTION OPTIONS AVAILABLE Blind Transfer An unsupervised transfer to the requested extension Commonly used to free up voicemail ports or with phones that are forwarded to another destination Only one transfer type Blind or Supervised can be selected at a time Supervised Transfer Allows PathFinder to monitor call transfers to determine whether the called extension is busy or not If the call is not answered PathFinder refers to the subsequent Action entries for instructions on processing the call Screen Caller When a person dials an extension through the Auto Attendant the Call Screening feature prompts the caller to state his name PathFinder lets the called party hear this name before the call is actually transferred The called party can either accept or reject the call This option works only with Supervised Transfer Holding Allowed Gives the caller the opportunity to hold when the called party is busy This option works only with Supervised Transfer The caller hears
159. er Reports System Distribution Lists The System Distribution Lists report provides a listing of each system distribution list used on PathFinder REPORT 270 WordPad Jol x File Edit view Insert Format Help cia alk al amp System Distribution Lists 02 06 02 16 39 49 Page 01 Range All List Number Member Description ADMINISTRATION MICHAEL JAMES RONALD GRAHAM VICTORIA LEE CAROL DAVIDSON JOHN ADAMS CARLOS HERNANDEZ 6 members MAINTENANCE EARL BARNETT JOHN ADAMS ROBERT TAYLOR FRANK JENKINS KEVIN HAMMONDS 5 members ELLEN MYERS For Help press F1 Figure 4 17 System Distribution Lists Report Example Report Data Use O List Number This is a comprehensive report that lists all O Members extension numbers current system lists O Members names As such it is a powerful evaluation and supervisory tool for maintaining PathFinder PathFinder System Administration December 2003 Issue 4 5 4 22 Directory Reports Chapter 4 PathFinder Reports Directory Reports This section describes the Directory reports function available through the Reports menu in the PathFinder MAINT application There is only one directory report It gives a listing of all subscribers with their first name last name extension number and mailbox number Directory Report Directory reports can be generated for the entire directory or specific name ranges can be designated REPORT 300 WordP
160. erLength PathFinder System Administration Default 3600 3600 3600 1800 0 Max 715827 715827 715827 715827 715827 Comments No recording will be longer than this No Dialogic recording will be longer than this No SciTel recording will be longer than this Substituted recordings will be this long Use SubstituteLength when recordings requested this long Default 0 Disabled December 2003 Issue 4 5 E 4 Chapter FAQs PathFinder System Administration December 2003 Issue 4 5 Index i of viii A Abort a Connected Transfer 3 35 Action options 3 51 Actions 3 51 3 70 Activity Reports 3 6 4 6 Adapter C 12 Add Prompt 5 7 Administrator Access 3 8 Adobe Acrobat Reader C 13 ADPCM 5 3 Advanced Tone Features B 12 Analog Line C 10 Anti static Floor Mat C 9 Wrist Strap C 9 Ask for Extension 3 77 3 82 Ask for Mailbox 3 76 3 82 Assigning Port Modules 3 84 At an extension 3 6 Auto Attendant 3 5 3 18 3 21 3 63 Logs 6 9 Operator 3 15 Settings 3 67 Time Periods 3 26 Automatic Administration Logon C 12 Auto play 3 62 Auxiliary Tasks 3 5 3 25 B Blind Transfer 3 52 3 67 Blind Transfer Delay 3 35 Blockage Groups 1 7 Body Prompts 3 74 Boom Box 1 10 Buttons 5 5 Description 5 3 Menu Bar 5 4 System Prompts 5 8 Busy 3 35 Buttons Boom Box 5 5 Edit Functions Boom Box 5 6 File Functions Boom Box 5 7 C Call PathFinder System Administration Index Begin End 3 21 Ho
161. es consult your telephone system manual If the manual does not provide this information follow these steps to determine your hang up type 1 Have someone call an extension Answer the extension 2 3 Have the caller hang up 4 Listen to the system If you hear Then your telephone system silence provides Silence Hang Ups a continuous tone provides Tone Hang Ups re order tone may provide Loop Current supervision Or Re Order Tone detection PathFinder System Administration You must know the type of hang up detection your phone system supports before you alter any hang up detection parameters Refer to your phone system documentation if necessary December 2003 Issue 4 5 PathFinder Configuration Options 3 31 Chapter 3 MAINT Application Hang Up Detection Settings Loop Current Drop Tone Interval Silence Interval Re Order Tone Adding or editing the Registry parameter minlcoff will enable this option if your telephone system provides Loop Current Supervision PathFinder will automatically recognize a drop in loop current as disconnect with no configuration The ninlcoff parameter can be adjusted for PathFinder to reliably detect loop current disconnects Specify a number between zero and ninety nine that represents the detection interval This interval defines the length of time in seconds for the tone that sounds before PathFinder
162. es and represent strings that you must supply In the Command Descriptions below we describe what type of variable to use For example Call lt DTMFString gt means that the command string uses a DTMF String to determine what number to call A DTMF string is a series of DTMF tones like pressing keys on a telephone key pad H Anytime a Mailbox or Extension appears leaving it out causes the command file to use the global mailbox and extension Typically the global mailbox or extension is the last mailbox or extension accessed by PathFinder Command Descriptions Command String Action Description 0 6 2 Command Executes the if today s day of week matches Command Related Commands Time Sunday 0 Monday 1 Saturday 6 AbortIfNoNewVoMsgs Aborts command if no new messages or new urgent file messages are in the global mailbox AbortIfNoPages Aborts Quits the if no paging messages exist command file PathFinder System Administration December 2003 Issue 4 5 A 4 Command Files Chapter Command Files amp Notification Scripts Command String Action Description Call lt DtmfString gt Calls the number Using the Call feature is like using supervised transfers when transferring an Auto Attendant call to an extension The voice mail system remains on the line and listen to the Call Result This command is not complete until a Connect Busy or NoAnswer
163. es of 4 dialvox Number of Voice Rec resources allowed 10 dialvox T1 E1 DPNSS Not Allowed 4 Loading RS232DLL Version 9 0 0 Loading VEXODBC Version 0 0 VEXODBC Library not enabled Loading VEXDBASE Version 9 0 0 Engine allows 10 voice lines Engine configured for 2 voice lines Engine configured for 1 aux lines Default thread priority Main process priority Main thread priority 2 dialvox Started voice device monitor thread ID 188 Info Module NT Build 63 Start PathFinder Optional Programs This section briefly describes ALL software applications that are currently available to include any programs that were added to your PC during the Installation Routine You will only have access to certain programs Depending on the optional modules purchased and If the program s have been activated on the software key you installed Startup Groups The Startup Group will show the programs needed by PathFinder to integrate with your phone system The PathFinder Voice Processing Group will display the same programs as the Startup group PLUS additional utility applications and any optional modules that have been purchased Refer to Program Descriptions to see how each application can be used PathFinder System Administration December 2003 Issue 4 5 1 10 Overview Chapter 1 Introduction a New Office Document Lag Open Office Document 4 Windows Update Programs
164. ese sene B 12 Entering New Call Settings in MaintNT sssssssese Ime B 12 C Building a PathFinder Hardware Configuration iueeci iex eter reser aces da eh e rage RR ens X KR LR RR Tk EFE KE XR E E C 3 Before You Beglli 1 oeo beer ert eite vane Feeboek eder Haee ea orem Vn EE OR Gr Rd C 3 Performing a System Analysis seesssssseesseeee nennen nemen nnn nnns C 5 Install and Configure Hardware ssssssssssssseseseee me menses C 7 Installation Overview sssessessseeseen nemen nnne C 7 Software Security Key isses cei en ninae o koe du DR aeg Va VER X YEAR XR TER DEEA C 7 Turnkey Systems sesssssseeseeeseese nennen seas a suas a a reae area e nnn nnn C 8 Dialogic S Products 1 c texere Per wey kae Dez ey xu RR vex EEEE A NP YEN ERAS C 8 Telephony Hardware Configuration cccccccceecee cece eee cent eee nennen nemen nnn nnns C 8 Telephony Hardware Installation cesssesseeeeenennnenemeemeemenemennnnnnn C 9 Voice Network Attachment ssesssessessseesee enne nnne nnne nennen C 10 Direct Attachment to the Central Office ssessssssesseeseenen nemen C 10 PBX Attachment ssssssssssseeseeseen nennen nnne sea sea easi asa suae aa seas rea sea nen nnn C 10 PathFinder System Administration December 2003 Issue 4 5 iv of iv Contents Install and Configure Operating System icicccceeeee cece eee e nent teense meme nnn C 11 CONFIGURATION cc
165. f entries O blank caller select document to be faxed O a document number to be faxed to the caller O ADMIN allow caller to access Fax on Demand administrative functions This option functions only if you have purchased the optional Fax On Demand module and have enabled it on the software key Homework Hotline is part of the optional ChalkTalk application that allows teachers to record school assignments When activated students and parents can call in and listen to the assignments For more details refer to the Homework Assignments on page 2 27 in the Optional Modules manual Q A is part of the optional ChalkTalk application that allows an administrator to design Questionnaires using the QA Admin program Refer to Questionnaires on page 2 31 in the Optional Modules manual for more information Runs an ActiveVex module such as AvDCC run for Desktop Call Control or AVOutDial main for ChalkTalk For Digital systems only 11 Click on OK until you return to the Edit Time Control window Repeat steps 3 through 11 of the above process until all lines of the time control have been defined Clicking Edit 6 10 in the Edit Time Control window provides access to a second series of lines Once all options have been set and saved you can begin to use the time control Time controls can be used in mailbox extension and menu settings Refer to the following sections for details on using time controls 00
166. g lt On Off gt Turns CommFile debugging on off This writes debugging information to the daily log files DebugOff Turns CommFile debugging on off This writes debugging information to the daily log files DeleteAllNewMessages Deletes all new messages for the global mailbox DeleteAllPages Deletes all pager messages associated to the global mailbox PathFinder System Administration December 2003 Issue 4 5 A 6 Command Files Chapter Command Files amp Notification Scripts Command String DeliverNewFax Dtmf String gt Action Delivers new faxes Description to the number specified or to the mailbox Notification Number field if none specified Always uses the global mailbox Dial lt DtmfString gt Dials the number in the lt DtmfString gt Using the Dial command is like using blind transfers in the Auto Attendant PathFinder only dials the number and immediately execute the next command It does not listen on the line to check if the call was connected NOTE The Dial command does not work with the CallResult command Related Commands Sleep Dial DialExtension Dials global mailbox Using the Dial command is like using blind transfers in the Auto Attendant PathFinder only dials the global mailbox number and execute the next command It does not listen on the line to check if the call was connected Rela
167. ges PathFinder System Administration December 2003 Issue 4 5 3 56 Edit Options Chapter 3 MAINT Application Event Counters This Reports parameter provides an overview of how PathFinder is used O Select the Callers check box if you want to maintain a count of mailbox extension access by callers non owners O Select Owners if you want to maintain a count of mailbox extension maintenance accesses by the mailbox owner Language Mailbox and extension prompts can be played in an alternate language This parameter defines what language prompts will be used for each subscriber For example when an owner accesses their mailbox a prompt tells the subscriber how many messages are in the mailbox This parameter defines the language for such prompts Languages other than English are optional modules and must be purchased separately Restrict OutDial to You can use this field to disable long distance dialing from the extension or from mailbox notification by entering the number of digits required for local calls typically 7 or 10 This setting determines how many digits PathFinder can outdial for notification or from an extension This will also affect the Locator and E mail Reading features Greeting Settings Click on the Greeting button in the COS Edit window to begin defining greeting options for the COS The following window is displayed Edit COS BASIC Voice Mail Greeting System Syste
168. guages on PathFinder Directories Auxiliary Tasks LPT COM Ports and Time Periods controls the auxiliary tasks on PathFinder Voice Lines MWI Notification Rings Transfer Settings Hang Up Detection and Perfect Call controls transfer settings and hang up detection parameters PBX Settings Subscriber Information Class Of Service parameters identify the digit length within the telephone system to which the PathFinder will be connected Enable VPIM Messaging Area Code Length Remote Locations local mailbox parameter and return address domain controls PathFinder s ability to send and receive messages to other systems via TCP IP connections through the Internet Locator Feature Enabled Use Vodavi Park Settings Screen Callers Default to Voice Mail Transfer Settings controls the Locator function for the DCC Optional Module Database of system parameters stores and shows current PathFinder settings made through the Configuration menu You can further configure the PathFinder system by using the MAINT application s Edit menu This is a summary of the cofiguration options described in the sections that follow Subscribers are defined as PathFinder users who have both a mailbox and an extension A User can be set up or modified by accessing the Edit menu OR by clicking the Subscriber Settings button A Class of Service COS defines the settings that apply to a group of user mailboxes These items can be set up or mo
169. h any time Use the dropdown lists to select the appropriate first and last items for selection criteria Enter the appropriate selection criteria range for the report you want to generate When this option is available select the order you want to see for that report Mailbox Extension or Name PathFinder System Administration December 2003 Issue 4 5 Overview 4 5 Chapter 4 PathFinder Reports Dialog Box Guidelines H All reports are viewed with WordPad If you wish to print or save a report use WordPad to do this H Inthe Settings reports if no data is available for a particular field that field is not shown in the report For example If the Department field is blank no Department field appears in the report O When entering selection criteria for a report PathFinder remembers the last criteria entered in any report and offers that as a default selection For example if you run a mailbox settings report the mailbox range used in that report appears when you run a different report with a mailbox range criterion The windows shown in the Reports chapter are intended fo illustrate report structures and may not reflect actual information or data Report Setup Options The Setup Reporting item in the Reports menu is used to select the lines you want printed per page header options and the speed at which reports are generated The Report viewer field allows you to indicate what application is used
170. hFinder to learn the Re Order tone NOTE To use this function you must refer to your phone system documentation regarding tone frequency for hang up PathFinder System Administration December 2003 Issue 4 5 3 32 PathFinder Configuration Options Chapter 3 MAINT Application General Tone Detection Some telephone systems send a tone that is not continuous and is not a Re Order Tone In this instance you would use General Tone Hang ups which can be learned via PBXpert and will generate disconnects as reliably as Re Order disconnect General Tone Detection is not usually needed for Vodavi phones systems Click on Set Tone Templates to perform any the following tasks O Delete a tone template Highlight the template and click on Delete No further action is necessary O Modify a tone template Highlight the desired tone template then click on Edit O Add a new tone template Click on Add Add or Edit Tone Template If you select to edit or add a template the following window is displayed Add Tone Template xj r Tone Template Description Tone ID Repeat Count Edge Tone Events ptions New tone template 03 RES Frequency 1 Hz C Fall Frequency 2 Hz xX On On Time ps xl ms 25 Off Off Time 0 xt9mss7 2 Set Wait X Set Hang up Figure 3 21 Telephony Settings Voice Channels Window To determine the To
171. hFinder maintenance functions and assign an access level to each of those users Record Prompts The Record Prompts option allows voice messages to be recorded and modified for system and subscriber use Scan Databases Selecting the Scan Databases option will automatically scan the PathFinder database files Clean Databases Selecting the Clean Databases option will automatically clean the PathFinder database files Exit Choosing Exit from the File menu or clicking the Exit button will close the MAINT application PathFinder System Administration December 2003 Issue 4 5 Overview 3 5 Chapter 3 MAINT Application CONFIGURATION Menu Module Settings System Settings Telephony Settings PBX Integrations VPIM Networking Locator Settings Registry EDIT Menu User Subscriber Settings Class of Service Co Settings S Menu Voice Settings Time Control Settings Line Settings System Lists The Configuration menu provides access to functions that set parameters concerned with the general operation of PathFinder such as call transfer sequences and hang up detection Before putting PathFinder into service you must configure Module System and Telephony Settings along with any other modules you may have purchased Digit Lengths Record Playback Auto Attendant Logging Operators Voice Mail Language and Retries TimeOuts controls how the voice processing system behaves including lan
172. hFinder receives the string 34567 from the DtmfRead command it dials the DTMF number 7701234567 Related Commands DtmfRead WriteDtmf PathFinder System Administration December 2003 Issue 4 5 A 8 Command Files Chapter Command Files amp Notification Scripts Command String Action DtmfRead Reads DTMFs lt count gt lt terminate gt lt time gt Description PathFinder either waits for these digits or if the digits are already in the buffer the caller has already entered the digits PathFinder does not have to wait The command waits for 3 terminating conditions lt count gt digits are read one of the digits specified in the lt terminate gt parameter is read or lt time gt seconds passes An example of a command is DtmfRead 5 7 10 Where PathFinder waits for 5 digits 7 is the terminating digit and PathFinder waits 10 seconds Related Commands Dtmf lt String gt WriteDtmf Extension Echo lt On Off gt Turns Status on off Echo toggles command line debugging on and off Extension lt Extension gt Transfers to the Takes the action defined in the lt Extension gt s actions If no extension is defined it uses the global extension DtmfRead only GlbMailbox lt mailbox number gt Changes the global Normally when command files are used mailbox to a new to do mailbox notification or in paging mailbox systems GlbMailbox is set to the m
173. he file functions area in the Edit window Button Definition Append This appends a non indexed prompt file to the current file or prompt Write This writes the current prompt to a non indexed prompt file This does not save the currently opened file Read This reads in a non indexed prompt file on top of the current file or prompt Delete This option deletes a prompt from an indexed file Save This saves the changes made to the current file or prompt Exit Exits the Edit window and returns you to the main Boom Box window Add Prompt Clicking the Add Prompt button from the main Boom Box window allows you to add a new prompt to the current file This option is only visible if working on an indexed prompt The Add Prompt window is shown below Add Prompt Prompt Name File Information At the bottom of the main menu is the file information pane Please note that you do not type or otherwise enter this information instead it automatically displays based on specific information relevant to your file The five File Information fields are as follows Name The name of the file you are working on Type Either indexed or non indexed Format Either ADPCM for VOX file type or WAV for WAV file type Device Type Specifies how the file is played or recorded There are two options A sound card if you open a WAV file or A Dialogic card if you open a VOX file Device Status
174. he time of day that the notification was executed Attempt The number of notification attempts Line The line number where the notification went out Retries The number of times a caller can initiate an invalid option PathFinder System Administration December 2003 Issue 4 5 4 12 Setting Reports Chapter 4 PathFinder Reports Setting Reports This section describes the Settings reports functions available through the Reports menu in the PathFinder MAINT application Settings reports identify various PathFinder settings that were entered during configuration Information is available for mailboxes extensions and menus Mailbox Settings Summary The Mailbox Settings Summary report summarizes the configuration of each mailbox in PathFinder B REPORT 211 WordPad File Edit View Insert Format Help olx oleja alk al amp Mailbox Settings Summary 02 06 02 16 26 52 Page 01 Mailbox Range 6000 to 6037 Mailbox Extension Name Action 6000 FORWARD TO MAIN GRT Frud to Time Ctrl DAYMODE 6004 6004 MICHAEL JAMES Greeting amp Take Msg 6005 6005 VICTOR MASON Greeting amp Take Msg in 6006 6006 RONALD GRAHAM Greeting amp Take Msg in 6029 6007 6007 MICHELLE ATKINS Greeting amp Take Msg 6008 6008 CHRISTOPHER CAREY Greeting amp Take Msg 6009 6009 VICTORIA LEE Greeting amp Take Msg in 6010 6010 KARL JOHNSON Greeting amp Take Msg 6011 6011 BRETT STEPHENS Greeting amp Take Msg in
175. his information click Accept PathFinder System Administration First Time Questions E Welcome to MAINT Since this is the first time you have run MAINT First Time Questions r Voice Lines Default Digit Lengths If the Software Key Not Found error message displays make sure that your software key is installed properly Refer to Appendix C Software Security Key for more information Zi there are some simple questions that will help the installation go faster You can select Next to continue with the installation or press Cancel to jump right into MAINT You will have an opportunity to pecen this screen each time MAINT starts unless you unselect the box below X Don t run wizard at startup xi Ee Cancel In order to properly setup your system MAINT needs to know the number of voice lines installed in the system This number is usually divisible by 4 Each D 4x card is 4 channels Each D 12x card is 12 channels The key shows you have 10 licensed channels Help Voice Lines a In the boxes to the right enter the default lengths for your mailbox extension and password numbers The extension length is usually determined by your PBX The mailbox length is commonly the same as the extension length Password length is usually 4 You may change these values at any time by selecting Configuration Module Settings Digit Lengths Mailbox Length k Extension Length j Pass
176. if they are placed in directories other than the defaults System Settings Directories r Directories Ix 1 MODULES 2 PROMPTS 3 MESSAGES 4 VOX 5 MAILBOX Cancel Next Previous 6 MENUS 7 DBASE 8 lt Empty gt 9 Empty Path 10 DATA dil Edit Path Clear Path Figure 3 13 System Settings Directories Window DO NOT alter these subdirectories unless instructed to do so by Vodavi Technical Support PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 25 Chapter 3 MAINT Application Auxiliary Tasks The Auxiliary Tasks function provides for definition of auxiliary channels Auxiliary channels are used to pass non voice data as in a telephone integration setting Message Manager or SMDI integration controller Auxiliary Task Settings E xj Task Name Description Group Edit Delete r Edit Task Figure 3 14 Auxiliary Task Settings Window Making Changes You can alter the Auxiliary Task settings by highlighting the task and selecting the appropriate action Edit Add Delete When editing or adding a task with a maximum of fifteen tasks complete fields at the bottom of the window as follows Task The system assigns the next available task number Name Select or type the appropriate name Description Enter a description for this auxiliary task to identify it in the ap
177. igits if this length of time passes after the most recent digit is entered The range for this field is 1 to 999 Digit Time Digit Time is the length of time that a caller can press a digit before PathFinder assumes that the digit is being repeated The range for this field is 1 to 999 Example By default Digit Time is set to 2 seconds O If a caller presses and holds the 7 key for less than 2 seconds PathFinder will assume that the caller has entered 7 O If a caller presses and holds the 7 key for more than 2 seconds PathFinder will assume that the caller has entered 77 O If a caller presses and hold the 7 key for more than 6 seconds PathFinder assumes that the caller has entered 777 PathFinder System Administration December 2003 Issue 4 5 3 24 PathFinder Configuration Options Chapter 3 MAINT Application System Settings The PathFinder Configuration menu provides access to System Settings configuration a group of functions used to maintain the PathFinder directory structure identify communications and printer ports and define the use of non voice channels To access the module configuration options H Select System Settings from the Configuration menu O Click on any of the buttons on this System Settings toolbar to access the corresponding configuration options Figure 3 12 System Settings Toolbar Directories The Directories function defines paths so that PathFinder can locate system files
178. in the edit functions area in the Edit window Button Definition Play Plays the current file non indexed or prompt indexed Stop Stops recording or playing Record Records the current file non indexed or prompt indexed Undo Undoes most of the changes made to the current file or prompt If you make a change that cannot be undone a prompt displays saying that you cannot undo this change unless you do not save Play Beginning Plays the first x seconds of current file non indexed or prompt indexed where x is the number in the text box Play Ending Plays the last x seconds of current file non indexed or prompt indexed where x is the number in the text box Cut Beginning Cuts the first x seconds of current file non indexed or prompt indexed where x is the number in the text box Cut End Cuts the last x seconds of current file non indexed or prompt indexed where x is the number in the text box The Step Size field at the top left of the screen determines the number of seconds of the file or prompt to play or cut from the beginning or end You can set the step size to larger or smaller values depending on how much you need to play or cut from the prompt PathFinder System Administration December 2003 Issue 4 5 Boom Box Application 5 7 Chapter 5 Boom Box Application File Functions Buttons The following buttons are available in t
179. ination folder where the backup files should be stored or Next to select the PathFinder Backups directory provided 5 Enter a unique name for the Backup File ex BackupSet_Full_2003_May_23 then click Next 6 When the Start Backup window displays verify the data you entered and click Next to start the backup process Select the Next button below to calculate disk requirements Cancel lt Back i 1 Emish 7 If no errors were found the Backup Complete window will display Click Finish to exit the program Restoring ine Syste LT The System Restore process will Lookin Ses emet function in a similar fashion Select one of the following restore options Restore from a Backup Set a backup file must be present for this feature to operate as shown in the Select Backup Set window Restore from Default Settings the system will return to the same default state as when it was first i installed a File name BackupSet Ful 2003 May 23 BackupSet My Neb Files of t Backup Sets Backups i Wes 1 ts t yi You will have the opportunity to confirm eee i or cancel your selection PathFinder System Administration December 2003 Issue 4 5 File Menu Options 3 11 Chapter 3 MAINT Application Backup File Location I You can also start the Backup amp pere dapi AA a e aa Resto re p rog ram fro m th e S erver previous backup or from the initial system settings machine
180. inder plays messages to the caller during notification Refer to Appendix A for more information on how to configure PathFinder to play messages to the caller during notification To force the owner to enter a password to retrieve messages To allow message retrieval without password entry NOTE Allowing message pick up without a password can undermine the privacy security of the mailbox This powerful option gives PathFinder great flexibility in delivering a message Any incoming message depending on the cascade setting can be copied or forwarded to other mailboxes NOTE Refer to Cascade To on page 3 49 for more information about configuring cascading options When Message Cascading is activated either the message itself or a copy of the message also automatically cascades to another mailbox Refer to Original Message on page 3 66 for selecting options to decide what happens to the original message in the primary mailbox To turn off the Message Cascading option To cause cascading to begin immediately allowing the message to be copied or forwarded to another mailbox For example if the Message Cascading option is set to Immediate notification then the following process occurs O Mailbox gets a message wait O Notification is activated O Message immediately cascades to another Mailbox PathFinder System Administration December 2003 Issue 4 5 3 66 Edit Options Chapter 3 MAINT A
181. ing Switchboard and VPIM servers h Click Next to install the necessary tools when the Drivers and Utilities Setup window displays Welcome to the PathFinder Drivers and Utilities Setup program x This program will install the 3rd party tools that the PathFinder Server requires Note After running this jinstalltion program you will need to install the PathFinder Server to complete the installation It is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law PathFinder System Administration December 2003 Issue 4 5 Software Installation C 17 Chapter Building a PathFinder i Click Next to continue when the Update Sentinel Drivers window displays Update Sentinel Drivers E x Setup will make sure that the Sentinel Drivers are up to date Cancel j If the software key has been installed click OK when this Information window appears If current Dialogic drivers were previously installed skip to Step 3 x Setup needs to determine whether or not your Sen
182. ing required by the telephone system prior to dialing a notification number O Refer to Mailbox Settings on page 3 48 for more information on configuring notification in the Users Settings O Refer to Appendix A Command Files for more information This setting is used in a command file when using the DialPrefixforWhereField otherwise it is not called when a command file is being used for notification Refer to Notification Settings on page 3 64 for more information It is recommended that the access code is placed here but do not put the long distance 1 because the PathFinder could inadvertently dial 911 ection Hang up Detection allows PathFinder to detect when callers hang up during a call Unless properly set PathFinder is unable to detect a hang up condition Telephony Settings Hang Up Detection 3 Continuous Detection Silence Non silence lx seconds of silence Cancel seconds of non silence Next r Re Order Detection Silence Interval Tone Interval C l N d d o Telephony Settings Hang Up Detection via Tone Templates xj icles Needed y cy cles Tone Templates Ok Cancel Tolerence x10msec Tone 02 Reorder Tone 03 New tone template 03 Help Previous re Enc General Tone Detection Previous Se Tane Tennie f o x10 msec of silence x10 msec of non silence Set Tone Templates Add Delete
183. ins to look up directory entries H The range for this field is 1 to 999 O If fewer digits are entered PathFinder will attempt to search for those entries For example if you enter 86 and wait you will receive a list of names that begin with VO This is the maximum amount of time that PathFinder waits for the Maximum Keys while a caller is entering numbers to spell the user subscriber s name on the keypad O By default the maximum time is set to 8 seconds O The range is variable from 1 to 999 PathFinder System Administration December 2003 Issue 4 5 3 20 PathFinder Configuration Options Chapter 3 MAINT Application Language PathFinder provides optional language support modules for both English and Spanish Module Settings Language 1 E ix Default language M Cancel Next Languages Allowed Previous X English IT E LI Help Spanish E E E E LI E E Figure 3 9 Module Settings Language Window Default Language Use this menu to select the language that PathFinder uses as the default language Languages Allowed To use this feature the optional multilingual module and language prompts must be purchased separately Logging PathFinder continuously generates detailed information on its operation Module Settings Logging r What to Log X Call Begin 7 End X Voice Mail Owner Time Controls Cancel IX Voice Mail X Directory FAX Support Default
184. ions Record Prompts Change Language Hang Up Max Retries Time Out Runs an ActiveVex module such as AVDCC run for Desktop Call Control or AVOutDial main for ChalkTalk Transfers caller to the General Operator Refer to Operators on page 3 14 for more information on Operator settings Plays the message Invalid option and repeats the instructions Pressing a key with this action has no affect at all It is as if the key were never pressed Plays the indicated voice prompt file Alternatively you can select a prompt based on its directory location directory number listed below and the specific file name such as 4 help vox The available directories include 1 Modules 4 VOX 7 dBase 2 Prompts 5 Mailbox 10 Data 3 Messages 6 Menus 20 Data For example to have PathFinder play the mailbox greeting for mailbox 345 type 3 345 GRS as the prompt name Replays the instructions prompt such as To hear this menu again press Only the instruction prompt associated with the menu is played Allows a caller to re record prompts for a menu The caller after pressing the key associated with this action is prompted for the menu password The Introduction Body Instructions or any play prompt file attached to a particular key can then be recorded or edited Changes the prompt files for those recorded in the selected language Only languages you have purchased are available Plays the hang up message
185. is detected NOTE The Call command works in conjunction with the CallResult command Related Commands CallResult OffHook Sleep CallExtension Calls the global Using the Call feature is like using extension supervised transfers when transferring an Auto Attendant call to an extension The voice mail system remains on the line and listen to the Call Result NOTE The Call command works in conjunction with the CallResult command Related Commands CallResult OffHook Sleep CallMailbox Calls the global Using the Call feature is like using mailbox supervised transfers when transferring an Auto Attendant call to an extension The voice mail system remains on the line and listen to the Call Result NOTE The Call command works in conjunction with the CallResult command Related Commands CallResult OffHook Sleep CallMailboxWhere Calls the number in Using the Call feature is like using the Notification supervised transfers when transferring Number setting of an Auto Attendant call to an extension the global mailbox The voice mail system remains on the line and listen to the Call Result NOTE The Call command works in conjunction with the CallResult command Related Commands CallResult OffHook Sleep PathFinder System Administration December 2003 Issue 4 5 Command Files A 5 Chapter Command Files amp Notification Scripts Command String CallRe
186. is disabled may be interpreted as a violation of federal state or local laws and an invasion of privacy Check applicable laws in your area before recording calls using this feature For more details on using Voice Mail One Touch Recording refer to the XTS or STS Programming and Operations manual Maximum Recording Length The Recording Time allowed is too short how do I change it The longest recording that PathFinder Dialvox will make without modifying HELLONT INI is 60 minutes 3600 seconds This default parameter controls the recording length regardless of the settings entered in MaintNT a VoiceMail module or any custom module To extend the recording time the maximum length setting in the HELLONT INI system file must be changed to exceed 60 minutes This is a practical protection scheme to prevent runaway recordings from filling the disk To allow for longer recordings add the following parameter to the HELLONT INI file 1 Use Notepad to edit the ini file 2 Scroll down to the section called DIALVOX 3 After this line add the following line example for 2 hours 7200 seconds RecordLongerAbsoluteMaxLength 7200 Recording Parameters The following parameters are allowed in HELLONT INI to further control how the system extends the recording time DIALVOX Parameter RecordLongerAbsoluteMaxLength RecordDialogicMaxSecs RecordSciTelMaxSecs RecordLongerSubstituteLength RecordLongerTrigg
187. is limited only by disk space O System lists are not associated to a specific mailbox O System lists can be maintained over the telephone by the Administrator o System lists can contain up to 200 entries An entry may be a mailbox number or another list number allowing you to chain lists together System lists allow users to route messages simultaneously to groups of mailboxes In addition to mailbox numbers system lists can contain other list numbers making it possible to create unlimited distribution lists Creating a System List To create a system distribution list 1 Select System Lists from the Edit menu The following window displays System Lists i x Done Help Create List Delete List Figure 3 30 System Lists Window PathFinder System Administration December 2003 Issue 4 5 3 90 Edit Options Chapter 3 MAINT Application 2 Click on Create List to display the following window Create a System List 1 1 xi Number 5505 Descriptio 1 Cancel n Figure 3 31 Create a System List Window 3 Assign a number for the list and type a description to describe the list s purpose Click on Create to return to the System Lists window Do not enter a number that is also used as a mailbox number Doing so will cause any message intended for the distribution list to be sent instead to the mailbox 4 In the System Lists window highlight the name of the li
188. is too long Except for notification the phone line is typically already off hook Doing a second off hook does not affect anything PathFinder System Administration December 2003 Issue 4 5 A 10 Command Files Chapter Command Files amp Notification Scripts Command String OnHook Action Puts phone on hook Description Typically this command is used to place the line On hook after completing a call CAUTION In a very active system this command could cause PathFinder to answer an incoming call before PathFinder is ready Related Commands OffHook Quit PlayFirstMessage New Save Kill Delete Plays the first message Without a parameter the message is left as a new message You may also specify Save Delete or Kill to act on the message New leaves the message as new in the mailbox Save marks the message as saved in the mailbox Use Kill or Delete to remove the message after playing The person receiving the call is not able to manipulate the message after listening to the message In other words they are not able to save delete or forward the message Related Commands Dial Call PlayMailboxGreeting Plays the Standard mailbox greeting for the global mailbox PlayVoicePage Plays the next voice message file Should only be used on voice pagers Related Commands PlayFirstMessage PreDialDelay xx PostDialDelay xx
189. istration This parameter determines the number of times PathFinder rings before answering an incoming call One ring is a typical setting This parameter is used during supervised transfers to determine how many rings must elapse before PathFinder terminates the activity If the line is not connected after the number of rings specified the action is aborted Three rings is usually adequate This setting is used in particular telephone system integrations and typically should not be modified This setting describes the ring cadence from the phone system when an incoming call is received This setting describes the ring cadence from the phone system when the system is idle and there is no ring from the phone system If parameter is set to Rise PathFinder detects inbound rings more quickly Set this to Fall to slow it down if you occasionally get false rings December 2003 Issue 4 5 PathFinder Configuration Options 3 37 Chapter 3 MAINT Application Perfect Call Perfect Call specifies the exact tones that make up the different telephony signals dial tone busy signal ringing do not disturb etc Typically these values are pre programmed when you select your telephone system If these values are not defined you can use PBXpert to learn the tones Refer to Appendix C Building a PathFinder Telephony Settings Perfect Call E Dial Tone lx ws T JL JL 1L IL JE ILL e as nnnm m SS Exa j IL
190. k Call 9 011241230909 Sleep 2 If we got a connect then play the message and hang up CallResultl0 PlayFirstMessage CallResult10 OnHook CallResult10 Quit Still no connect so re schedule notification OnHook The next two lines are simple time of day services DayOfWeek0 Console Today is Sunday Time10 00 14 00 Console Time us between 10am and 2pm The next 2 lines demonstrate linking of time of day commands DayOfWeek3 Timel10 00 10 30 Status Wed 10 00 10 30am DayOfWeek6 Time08 00 17 00 Menu SAT WORK Re issue another notify Notify Quit this command file Quit Figure A 2 Command File Sample PathFinder System Administration December 2003 Issue 4 5 A 18 Pre Defined Command Files Chapter Command Files amp Notification Scripts PathFinder System Administration December 2003 Issue 4 5 PBXpert for Call Analysis PBXpert allows the voice processing boards to learn the ring back busy do not disturb and other tones relevant to voice processing PathFinder System Administration December 2003 Issue 4 5 Overview B 3 Chapter PBXpert for Call Analysis Overview This section covers the configuration of PBXpert software The PBXpert software learns the tones and creates a tone set file for your telephone system PBXpert configuration involves walking through a Wizard program You only need to configure PBXpert if you are using supervised transfers AND you
191. kers Installation Boom Box is automatically installed when running the install PathFinder software After installing your PathFinder software you can access the Boom Box application by selecting from the Start menu the following path Programs PathFinder Voice Processing Boom Box The Boom Box main window is shown below J BoomBox NT Dl XI File Voice Port Convert Help Play Stop Record Edit Add Prompt Hii File Information Mame eric vox Device Type Dialogic Card Type Indexed Device Status BEN Format ADPCM Figure 5 1 Boom Box Main Window It is recommended that the PathFinder voice engine be shut down to record voice prompts using Boom Box If you would like to record prompt files while the PathFinder engine is running use the Record Prompts option on a menu PathFinder System Administration December 2003 Issue 4 5 5 4 Boom Box Application Chapter 5 Boom Box Application Menu Bar Options The Boom Box application has four menus available in the menu bar o File O Voice Port O Convert o Help File Menu The File menu allows you to create access and save Boom Box files as well as exit the Boom Box application File New The File New option allows you to create either indexed or non indexed prompt files If you create a new indexed file you can only create VOX file types You cannot change a non indexed prompt file into an indexed
192. l display PBXpert Wizard Step 1 of 10 Welcome E x PathFinder System Administration December 2003 Issue 4 5 PBXpert Software B 5 Chapter PBXpert for Call Analysis 3 Click Next to display the PBX Information window PBXpert Wizard Step 2 of 10 PBX Information E x Type in the Manufacturer Name and Model Name of the PBX whose tones you are going to learn By default the Manufacturer and Model name are combined and used as the Tone Set File name You may edit this field by typing in any valid Windows compatible file name m PBX Manufacturer Vodavi Model 1327384 m Tone Set File File Name Vadavi 32 384 tsf Browse KENEEN 4 Type in the PBX Manufacturer and PBX Model number The Tone Set file name is created automatically from the Manufacturer and Model number 5 Click Next to display the TAPI Information window PBXpert Wizard Step 3 of 10 TAPI Information E X Select the TAPI PBX Strings database name to merge into this tone set Select none if no merging is desired none X r PBX Strings Forward Unforward Park ae Unpark Pickup Secure Feed ee PathFinder System Administration December 2003 Issue 4 5 B 6 PBXpert Software Chapter PBXpert for Call Analysis 6 Leave the TAPI PBX strings set to None and click Next to display the Select a Board window
193. lates c Atthe Telephony Settings Hang up Detection via Tone Templates dialog window click on Add d Atthe Add Tone Template dialog window fill in the values in the TSF file Again the time values are different in PBXpert and in Maintenance Once finished click OK and then OK at the next dialog window and finally Done at the Telephony Settings dialog window The time values in the PBXpert form are shown in units of ms and the values in Maintenance are shown in units of x10ms For example an on time of 450 50in PBXpert should be input into the MaintNT screen as 45 with a deviation of 5 12 Finally to implement the tones that you have now entered click on Configuration Telephony Settings and click on the Transfer Settings button Check the Use Perfect Call check box for all appropriate number lengths An excerpt about entering disconnect and other non PerfectCall tones in Pathfinder Q Tell me about tones on NT A Tone Definitions 100 Syntax of Tone Definition Parameters toneN tone id repeat count edge lt freq1 gt freq1 deviation lt freq2 gt freq2 deviation on time on time devia off time off time deviation event enable mask wait association hangup association PathFinder System Administration December 2003 Issue 4 5 B 16 PBXpert Data Transfer Chapter PBXpert for Call Analysis There can be up to 10 tones defined in a line definition
194. lding 3 68 Options 3 67 Queue Interval 3 18 Queuing 3 68 Traffic Information 4 6 Caller Record Options 3 60 Retries 3 23 Send Options 3 60 Callers 3 56 Cascade To 3 49 Cascading 3 49 3 65 Central Office CO C 9 Centrex Essex Line C 10 Change Language 3 78 Channels C 8 Class of Service Button 3 5 Greeting 3 57 Settings 3 54 4 16 Class of Service COS 3 48 3 57 Codekey Manager 1 10 COM Ports 3 5 Combining Commands A 14 Command Descriptions A 3 Command Files 3 77 3 82 3 88 A 3 Company Directory 3 77 3 83 3 88 Confidential 3 60 3 63 Configuration C 11 Hardware C 7 Menu 3 5 Operating System C 11 Preparation 2 3 Confirm Deletes 3 62 Confirmation 3 63 Connect 3 34 Convert Menu Boom Box 5 5 COS Postfix Prompt 3 57 Prefix Prompt 3 57 Template 3 54 Counters Event 1 7 Create Range 3 47 Creating COSs 3 69 Menus 3 72 System Lists 3 89 Issue 4 5 December 2003 Index ii of viii Template Time Controls 3 79 Time Controls 3 80 Users 3 46 Current Drivers C 8 Customizable non indexed Prompts 5 9 D Daily Log 4 23 Debugging 6 7 Defining Parameters 2 3 Delete COS 3 70 Menu 3 73 Message 3 66 Range of Mailboxes 3 53 Registry Item 3 42 Single User 3 53 System List 3 91 Time Control 3 83 Unheard 3 64 User 3 53 Department 3 47 Description 3 55 3 74 3 89 Designing a Menu 3 71 Determining System Size C 5 Determining Tone Type 3 30 Device Status 5 7 Device Type 5 7 Di
195. lds blank will cause PathFinder to assume all dates or times i e 01 01 to 12 31 or 00 00 to 23 59 o The Start date time must always be earlier than the End date time A Start Time of 17 00 and an End Time of 08 00 i e 5 00 p m to 8 00 a m is INVALID and may cause PathFinder to behave erratically 6 In the day of week fields select the checkbox for each day to which this line item in the time control applies and clear the checkbox for each day to which this line item in the time control does not apply 7 In the Time Period field enter a number from 1 to 9 to distinguish different time related events within a time control Time Period is most often used to control what mailbox greeting is played when a mailbox is reached Typically PathFinder uses 1 for daytime 2 for evening and 3 for weekend If in doubt set the Time Period field to 1 PathFinder System Administration December 2003 Issue 4 5 Edit Options Chapter 3 MAINT Application Edit Time Control x Extension Menu Owner Access Run Module Time Control Command File Menu The system will transfer control to the menu selected below 8 Click on Edit Action to select the specific action to be performed during the indicated dates days of the week and hours during the day The following displays Company Directory 100 FAX On Demand Homework Hotline Q A Run ActiveVex KSU Clock Control 9 Click on the action key that you wa
196. lete Tone Dial Tone Ring Busy Reorder Disconnect Cancel Help WARNING This portion of the test does not perform as you might expect however it will not affect the tone frequencies that are reported v Sound at ON For example if Sound is checkmarked you will also hear other tests being run that do not relate to the tone frequencies being tested for your system 19 Wait for the Test process complete message to appear then click OK regardless of the results red or green 20 When the Summary of Results window displays click Finish to see the raw data presented in a useful table PBXpert Wizard Step 10 of 10 Summary of Results E x PBX pert Wizard Results r Tone Set Information Dial Tone 436 40 Hz 436 40 Hz Ring Back 428 60 Hz 502 49 Hz Busy Tone 477 40 Hz 618 42 Hz Reorder Tone 436 40 Hz 436 40 Hz Disconnect 0 0 Hz 0 0 Hz PBX Information Manufacturer Vodavi Model Inhouse Board Information Board Used 1 Channels Used 3 Calling 4 Called Back Cancel Help 21 To close the PBXpert program select File gt Exit from the menu bar PathFinder System Administration December 2003 Issue 4 5 PBXpert Software B 11 Chapter PBXpert for Call Analysis Frequency Comparison PBXpert Summary of Results This chart shows the final results from
197. lick Next to begin copying files Cancel f If ALL listed program options have been purchased click Select All to place them in the Startup Group for easy access Then click Next If all items have not been purchased select only those program options that pertain or system errors may occur Then click Next Select Startup Programs j x Please select the items below that you would like placed in the Startup Group PathFinder Voice Server VPIM Outbound Messaging Manager Unified Messaging Server Email Dispatcher DCC SwitchBoard DataServer cel Clear All EM PathFinder System Administration December 2003 Issue 4 5 C 26 Software Installation Chapter Building a PathFinder g The MAINT program option will be checked when the Se ect Components window displays click Next to open the MAINT program and start the PBX Integration routine Select Components E x PathFinder needs to be configured to run Please run these now lt Back Cancel 6 Phone System Integration a When the First Time Questions window displays select the Don t run wizard at startup to prevent the wizard from reappearing each time you access the MAINT application b Click Next to continue First Time Questions 1 X Welcome to MAINT Since this is the first time you have run MAINT there are some simple questions that will help the installation go faster You ca
198. log sub directory PATHFINDER LOGS The file name of each daily activity log has the following format DL lt YY gt lt MM gt lt DD gt LOG EXAMPLE The log file for February 23 2003 would be called DL032302 L0G Call Begin End Voice Mail Auto Attendant Menus Voice Mail Owner Directory Track Messages Message Manager Notification Time Controls Fax Support Integration Desktop Call Control E mail Reader Default PathFinder System Administration The start and end of calls All voice mail activities except owner activities All call transfer activities All menu selections Mailbox owner activities Accesses of the company directory Complete logging of message file names and when messages are deleted created saved etc Used to track complaints of lost messages etc Turns on logging of message manager activities PathFinder notification actions Actions controlled by time control files All fax support activities if enabled Tracks information received from the phone system In Band Signal All Desktop Call Control activities All E mail Reader activities The Default button activates the Log Option settings indicated with an asterisk December 2003 Issue 4 5 3 22 PathFinder Configuration Options Chapter 3 MAINT Application PathFinder System Administration What To Debug The Logging settings also include debugging options Module debugging is a sophis
199. ltiple Lines 6 8 Multiple Mailboxes 3 47 MWI Refresh 3 16 MWI Notification 3 5 3 28 N Name 3 63 network adapter card NIC C 12 Network Backup 6 3 NIC C 12 No Answer 3 35 No Answer Log 6 9 No notification 3 50 Non Indexed Prompts 5 9 Non silence interval 3 31 Not Allowed 3 63 Note pad 3 63 Notification 3 5 3 17 3 21 3 50 3 63 Notification Activity 4 11 Notification Prefix 3 29 Notification Settings 3 64 Notify Interval 3 66 Notify Retries 3 66 Notify Script 3 66 Number Length to Edit 3 28 3 34 Number of Ports C 5 Number of rings before No Answer detected 3 36 Number of rings before system answers 3 36 O Oldest Message First 3 62 On Every Message 3 65 On First Message 3 65 On Urgent Only 3 66 One Touch Record E 3 Only on busy 3 52 Only on no answer 3 52 Operators 3 5 3 14 3 48 3 78 Original Message 3 66 Outside Numbers 3 63 Owner Call Back 3 43 Owners 3 56 Access 3 77 3 82 3 88 Edit Options 3 63 Issue 4 5 December 2003 Index v of viii Play Options 3 62 Retries 3 23 Send Options 3 62 P Page 3 59 Paged Mode 3 19 Pager Files samples A 16 Pager Mailbox Delay 3 16 Pager notification 3 50 Park and Page 3 58 Passwords 3 7 3 47 3 63 3 74 Attempts 3 17 Length 3 13 Required 3 65 PathFinder View Port 1 6 PathFinder Won t Start 6 11 Pause 3 6 PBX C 9 Attachment C 10 Integrations 3 5 3 37 PBXpert C 13 Wizard B 4 PC Preparation C 9 PC System Placement C 6
200. m Add On Class Of Service Voice Insert Greeting Type x Personal Help Greeting Length seconds Park and Page Allowed ral lt Page Page 2 of 7 Page gt gt gt COS Voice Mail Greeting Field Definitions Greeting Type Select from the following types of pre recorded messages or prompts to be used when greeting a caller Personal The Personal greeting option plays a greeting recorded by the mailbox owner If the owner does not record a personal greeting the System default greeting is used PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 57 Chapter 3 MAINT Application System The System greeting is a generic message used when no personal greeting has been recorded If both the Personal and System greetings are activated PathFinder plays the personal greeting when one has been recorded System Add on The System Add on is a smaller version of the System default greeting that follows a personal greeting This greeting plays Begin recording at the tone To stop recording press any key and so on whereas the regular System greeting plays The person you have tried to reach is unavailable Begin recording and so on Class of Service The Class of Service greeting plays a single greeting for all mailboxes that share the same COS This is done to conserve disk space by eliminating the need for each mailbox to have its own greeting prom
201. m Administration December 2003 Issue 4 5 5 10 Boom Box Application Chapter 5 Boom Box Application Table 5 5 Non Indexed Customizable Prompts Continued File Name Description Replaces Indexed File Sample s select FXDMND1 VOX Prompt played before N A You have reached the Vodavi FxInstructi or fax on demand line Please FXDMND2 VOX that can note that document 411 is a be used to give the caller catalog of available fax more information documents FXDMND2 VOX Tells callers how many H FAXO VOX You will be prompted to select fax prompts they can FxInstruct1 which documents should be and FxInstruct2 faxed You may select up to X fax documents VMINSTR VOX Voice mail instructions prompt H XX0 VOX Vminstructions Enter the mailbox number of the person you are trying to reach Press zero for the operator Press the star key for the directory VMSYSGRT VOX First system greeting Played if selected in COS H XX0 VOX VmSysGreeting The person you have tried to reach is not available Please leave a message after the tone VMSYSGR2 VOX Second system greeting Played if selected in COS H XX0 VOX VmSysGreeting2 Begin speaking at the tone When you are finished recording you may hang up or press any key for more played before mailbox name options VMRECKEY VOX Asks caller to press a key H XX0 VOX VmR
202. mailbox the Command file sends the originating mailbox number DialNewMsgCount DialSavedMsgCount DialNewOnlyMsgCount DailUrgentMsgCount Dials DTMF digits representing the New or Saved voice message counts for the global mailbox DialPrefixForWhereField Dials the dialing prefix defined in the Registry based on the length of the number in the Notification number field of the global mailbox For example the registry contains the variable AaDialPrefix0729 The notification number from the global mailbox has 7 digits When sending the DTMF for the Call or Dial commands we first dial lt AaDialPrefixO7 gt then the number defined in the Notification number for the global mailbox More specifically we are sending a notification for mailbox 1221 with a notification number of 1234567 The command file is written as OffHook Sleep 1 DialPrefixForWhereField DialMailboxWhere PathFinder would go off hook sleep for 1 second dial 9 and then 1234567 Related Commands DialMailbox DoMessageRetrieval Mailbox Allows message retrieval Allows the caller to retrieve and manipulate messages as if they were calling into PathFinder accessing their voice mail box as an owner Dtmf String 2 Command Reads Branch on Dtmf if the String value matches the value received in DtmfRead then perform the Command Dtmf 34567 Dial 7701234567 If Pat
203. mand Descriptions Command Description Ap Abort if no pages Dp DialMailboxBeeperFile dials pager file Dw DialMailboxWhere Ne ProcessNextEvent No Notify Of OffHook On OnHook Pm PlayFirstMessage followed with d Delete s Save n New Qu Quit Rn Restart if new messages Rp Restart if pages exist Sl Sleep requires one digit seconds SI5 Sleep 5 SI5SIS Sleep 10 Tw Where field is timed placed before Dw Za Zap erase all messages PathFinder System Administration December 2003 Issue 4 5 A 14 Quick Commands Chapter Command Files amp Notification Scripts Quick Command Example QuickCommand OfSl11DwS13DpSliOnNeQu is equivalent to OffHook Sleep 2 DialMailboxWhere Sleep 3 DialMailboxBeeperFile Sleep 1 OnHook ProcessNextEvent Quit Even though this is not as quick it works Combining Quick Commands You may also combine Quick Commands and regular commands as follows QuickCommand OfS11DwS13 DialMailboxBeeperFile Sleep 1 QuickCommand OnNeQu PathFinder System Administration December 2003 Issue 4 5 Pre Defined Command Files Chapter Command Files amp Notification Scripts Pre Defined Command Files File Names amp Location The self contained voice mail unit has several pre defined command files located in the PATHFINDER CFILES subdirectory They have the following file names PAGER10
204. n Blind Transfer Blind Transfer Blind Transfer Blind Transfer Forward to Mbx Blind Transfer Blind Transfer Page O1 to 6014 to 6015 Figure 4 11 Extension Settings Detail Report Example Report Data In addition to the information contained in the Extension Settings Summary report the Extension Settings Detail report provides the class of service assigned to the extension PathFinder System Administration Use This information is helpful in resolving problems with extensions such as transfer and forwarding problems The Extension Settings Detail report may be sorted by username extension or mailbox December 2003 Issue 4 5 4 16 Setting Reports Chapter 4 PathFinder Reports Class of Service Settings You can run a report for details on each defined class of service j REPORT 230 WordPad olx File Edit View Insert Format Help oela Sie al eel SJ Class of Service Settings 02 06 02 16 32 17 Page 01 COS Range ADMIN to BASIC ADMIN Supervisor COS Time User Type 99 Language English Restrict 11 digits Greeting Type Personal Greeting Length 15 secs Msg Type Voice Msg Type Menu Off Msg Length 60 secs Msg Count 25 Msg Retention 7 days Record Options Off Send Options Of Last Options On First Time Help Off Say Date Time Manual Natural Msg Order FIFO Owner Play Save Confirm Deletes Forward Reply Dial Source Skip Msg Owner Send Urgent Private Future Sy
205. n select Next to continue with the installation or press Cancel to jump right into MAINT You will have an opportunity to access this screen each time MAINT starts unless you unselect the box below X Don t run wizard at startup Cancel Help PathFinder System Administration December 2003 Issue 4 5 Software Installation C 27 Chapter Building a PathFinder c In the next First Time Questions window enter the required parameters in the Mailbox Length Extension Length and Password Length fields Important The number of digits for mailboxes and extensions must match d After completing this information click Accept First Time Questions E X r Voice Lines In order to properly setup your system MAINT needs to know the number of voice lines installed in the system This number is usually divisible by 4 Each D 4x card is 4 channels Each D 12x card is 12 channels The key Cancel shows you have 10 licensed channels Voice Lines p Help ul Default Digit Lengths In the boxes to the right enter the default lengths for your mailbox extension and password numbers The extension length is usually determined by your PBX The mailbox length is commonly the same as the extension length Password length is usually 4 You may change these values at any time by selecting Configuration Module Settings Digit Lengths Mailbox Length 3 Extension Length B
206. nd plug it into either an analog telephone or a test set 2 Simulate the action PathFinder should take o If the problem remains on the analog telephone then the problem is within the telephone system o If the problem is solved by the analog telephone then the problem may be within PathFinder Problems with the PC Hardware and or Operating System Problems with the PC hardware or operating system manifest themselves in various ways Depending on the type of BIOS in the system hardware problems may appear at the boot up level or as an error reported by the operating system The Event Viewer Windows NT Diagnostics and Control Panel programs are useful troubleshooting tools within the Windows NT Operating System PathFinder System Administration December 2003 Issue 4 5 Troubleshooting 6 11 Chapter 6 Back Ups Logs Errors and Troubleshooting Problems with PathFinder Problems with the voice processing software are typically related to time control configuration message waiting indicators message cascading and supervised transfers The logs from the voice processing engine are vital to troubleshooting these types of problems PathFinder Won t Start 1 Check the error log file C PathFinder Logs Error Log for the following error Please make sure the Sentinel key is attached and the drivers are loaded ViewPort displays the following error Failed to wait for startup signal event
207. ne Template settings use PBXpert to learn the disconnect tone For each tone template you edit or add complete the fields in this window as follows Description Type a description that can help you remember this tone template s purpose Tone ID Enter a number from 101 to 120 following the previous tone template in numeric sequence Repeat Count Should be set to 0 for continuous tones For cadences it should be the number of times that the pattern should cycle on off Edge Select Rise if this is a leading edge tone select Fall if this is a trailing edge tone Typically this value will be set to Rise Frequency 1 Specify the first frequency of the tone always included in Hz Hz Specify the maximum deviation from the first frequency in Hz PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 33 Chapter 3 MAINT Application Frequency 2 Hz On Time x10ms for On Time Off Time x10ms for Off Time Tone Events Options Specify in Hz the second frequency if the tone is a dual tone if the tone is a single tone set this field to 0 Specify the maximum deviation from the second frequency in Hz NOTE Single tones have zero values for Frequency 2 dual tones have non zero values For cadences enter the length of time in 10ms units tone is on For continuous tones enter 1 2 of debounce time in 10ms units For cadences enter the plus o
208. nennen nnn nnn 1 9 2 Phone System Integration and Setup Configuration PreparatiOHh iveciccrnivarecenidercecemrsiee ders ERA EERXKNEERAR QE ER CER cee a E E ERE REE 2 3 Defining Parameters 12 EE re ERR HERR RRXENRER a REFER a REN T REA RETE DR 2 3 Phone System Setup eere RExR ERR case EYE E Rr onde Vedios RM ys neue abe eee erneds 2 5 Starplus Digital Systems 2 E RR EX EERT dele canadien hex aviwenl OVE RUN E Y CERIS 2 5 Eie Mu TT 2 5 infinite System S tek PRINTER TE RA SEXIES OR QUO REIR AREE QUU ERE RENE RE ORNARE E EN E 2 5 3 MAINT Application OVERVIEW ssi s RR RXEYXRREXG AATA YENRERERREEENRRERR REXTERF RR REENRRI RR RANK RAV EENRIEEEE 3 3 PrerequislteS miseriara ao ex n Gen RR ARTT UR RR OR RR RU T RD Ra RAE RR C RR DT OR RU c 3 3 Call Process FIOW sve a cxosiiexs akt RE x Ek RaER eona ERE AE EAM E e T TEE IN A E TREE EEE ME 3 3 Navigating om MAINT e 3 4 Special Characters amp Strings cceccecee cece eee eee eee eee eee messen een 3 6 File Ment OPTIONS 3x coercet ce eR SERRE ERE RUE eie A Fa YO ERR eet 3 7 MAINT Logins and Passwords sssssssssssssesee memes nene 3 7 Record Prompts 5 ee Lor eet es ko ver ants abana e tke a al a bU CE REA RETE ERE 3 9 Backup Restore System ccecccccecce seen eee eee ee eee nensem a sea sea rna nnn 3 10 Scan Clean Databases eet cua eO Eon RC i on KORR REX T CORP 3 11 PathFinder Configuration Options
209. nges affect the use of the PathFinder or compatibility with the network the telephone company must give written notice to the user to allow uninterrupted service Maintenance Limitations Maintenance on the PathFinder System must be performed only by the manufacturer or its authorized agent The user may not make any changes and or repairs except as specifically noted in this manual If unauthorized alterations or repairs are made any remaining warranty and the software license for the system will be voided Notice of Compliance The PathFinder System complies with rules regarding radiation and radio frequency emissions by Class A computing devices In accordance with FCC Standard 15 Subpart J the following information is supplied to the end user accordance with the Instruction Manual may cause interference to Radio Communications It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of the FCC Rules which are designed to This equipment generates and uses RF energy and if not installed and used in provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference Toll Fraud and DISA Disclaimer
210. not been correctly installed Each time I try to start the voice processing engine I get the following error Could not start Dialogic service Please reload drivers The Dialogic Board configuration software has not been run or has not been installed properly Consult the Event Viewer in the Administrative Tools program group to give more information on the error Please correctly configure your Dialogic board Refer to Install and Configure Hardware on page C 7 Message Waiting Indicators are not lighting on my system What is wrong There could be several reasons follow these steps when troubleshooting MWI Verify that you can set and clear message waiting indicators from an analog telephone Verify the MWI settings are correct Access the MAINT application Select from the menu bar Configuration gt Telephony Settings gt MWI Notification Verify the Message Waiting Set and Clear settings are accurate for your telephone system Verify that the correct Number Length is defined in the Number Length to Edit selection box is chosen Verify the E in Ext is capitalized in the Message Waiting Set and Clear settings Verify there is no setting in the Class of Service gt Notification gt MWI Strings On and Off Verify the Message Waiting setting is not Off Verify there is at least one line Line Settings set to service the Event Group defined in the Class of Service gt Notification gt Event Handler Group Verify that the
211. nt to configure A brief description of each action appears to the right of the window as it is selected 10 Select options from the time control action list as described in the following table If you do not select any action no time control action is performed Edit Time Control Field Definitions Mailbox Extension Menu Owner Access Run Module Time Control Command File PathFinder System Administration Sends the caller to the specific mailbox you select from a drop down list Selecting Ask for Mailbox causes PathFinder to prompt the caller for a mailbox number Sends the caller to the specific extension you select from a drop down list Selecting Ask for Extension causes PathFinder to prompt the caller for an extension number Executes the selected menu Prompts the caller for a mailbox number and password or a password only if you select the mailbox from the drop down list Runs other PathFinder modules Loads a time control and executes the time control action for the computed time period Runs the indicated command file Refer to Appendix A for more information on command files December 2003 Issue 4 5 Edit Options 3 83 Chapter 3 MAINT Application Company Directory Fax on Demand Homework Hotline Run ActiveVex KSU Clock Control Provides a company directory listing according to your selection for Mailbox mode or Extension mode Provides a choice o
212. nter the extension number instructions AaInstructions of the person you are trying to reach For the company directory press the star key To reach an operator press zero transferred AAHVCALL VOX Prompt announcing that H XX0 VOX You have a call an extension has a call AaHaveCall AAHOLD O to Hold files played when N A AAHOLD 0 Please hold We AAHOLD 999 the system needs to put appreciate your patience a caller on hold and the COS says use hold files i i AAHOLD 1 Please continue to hold AACALLFO VOX Announces that the H XX0 VOX Call for extension has a call fora AaCallFor particular extension AASCNASK VOX Prompt asking callers to H XX0 VOX Whom may I say is calling say their names AaScreenAsk AAXFRMSG VOX Prompt telling callers H XX0 VOX Please hold while I transfer you are going to be Aalransfer1 youto and AaTransfer2 PathFinder System Administration December 2003 Issue 4 5 5 12 Boom Box Application Chapter 5 Boom Box Application PathFinder System Administration December 2003 Issue 4 5 Back Ups Logs Errors and Troubleshooting This chapter contains the information needed to help you maintain the PathFinder system by providing a system back up procedure samples of statistical logs and answers to the most common system problems PathFinder System Administration December 2003 Issue 4 5 Backing Up
213. o be played after the introduction prompt This prompt is not used in most menus For example ABC Communications is a company that specializes in high tech telephone systems Type or select the prompt file to be played after the body prompt if there is one The instructions prompt should contain information the caller needs to decide which keys to press For example For sales press 1 for support press 2 and so on PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 75 Chapter 3 MAINT Application Temporary Introduction Active Actions Key Key 0 Key 1 Key 2 Key 3 Key 4 Key 5 Key 6 Key 7 Key 8 Key 9 Key This option allows the System Administrator to call into the PathFinder system from a remote location to activate and record a temporary introduction greeting when needed snow days emergencies etc O If the Record Prompts key is part of the menu you will be able to enable or modify a temporary greeting for the menu selected O In the MAINT Edit Menu window for the specified menu you will see the TEMPORARY VOX entry in the Voice Prompts Introduction field until you decide it is no longer needed The Temporary Greeting options are To edit introduction press 1 To edit main greeting press 2 To edit instructions press 3 To edit temporary greeting press 4 This option will play the following prompts based on your selection To
214. o further define mailbox parameters for a subscriber refer to Editing User Setups on page 3 47 Multiple Mailboxes The Create Range option provides you with the ability to set up multiple subscribers without the need to set them up individually To create a range of subscribers perform the following steps 1 In the Se ect User to Edit window Create Range click on Create Range to display that i i window Start Mailbox D O Create Range 2 In the Start Mailbox field enter the Start Extension Cancel first mailbox number in the mailbox anie Mado Help range g Number to create 3 In the Start Extension field enter the a corresponding extension number to be used for the first extension in the mailbox range for example 110 Select a template for default settings from the drop down list 5 For Number to create enter the number of mailboxes you want to create For example if you want to create mailboxes 110 120 you would enter 11 6 Click on Create Range Editing User Setups The Edit Mailbox function is used to make changes to the settings and parameters of existing mailboxes To edit general user subscriber settings perform the following Se TOMTE ee OI E x window highlight the subscriber to edit and click on Select The Edit Mailbox 100 Extension 100 User s Settings window will display EE The Edit User s Settings window p General sho
215. o the manufacturer s instructions Physical Board Installation Use an anti static wrist strap and if possible an anti static floor mat when installing voice cards 1 Remove the screw that secures the expansion slot cover and remove the cover 2 Insert the board modular jacks facing the back of the PC into an available PCI slot on the motherboard using care not to apply excessive pressure on any of the components 3 Gently press on the edge of the board and the bracket to securely seat it in the slot Rocking the board forward and backward while applying pressure on its top edge helps seat it properly 4 Align the notch in the board s bracket with the hole in the rear panel of the PC Fasten it into place with the screw that was removed in Step 1 Do not put the cover back on the PC without securely fastening the voice card to the chassis Severe damage to the card could result if it is operated without being securely fastened to the PC chassis Telephone Connection Four line or twelve line voice cards D APCI and D 120JCTLS models use standard two line RJ 14 modular jacks to connect to the phone system The RJ 14 jacks on the four line cards support two telephone lines or extensions per jack On the D 41JCTLS each RJ 11 jack on the rear bracket of the voice board supports a single voice channel Use RJ 11 connectors and phone cable to connect each voice channel jack to a PBX or Central Office CO Telephone connections
216. odule The system will either prompt the caller for a mailbox number or if a mailbox number is selected below the system will access that mailbox Extension Menu Owner Access Run Module Time Control Command File Company Directory FAX On Demand Homework Hotline Q A Run ActiveVex Ask For Mailbox x Operator Invalid Option Disabled Key Play Prompt Play Instructions Record Prompts Mailbox Action Commands These key actions will send the caller to a specific mailbox Ask for Mailbox PathFinder prompts the caller to enter a mailbox number For Start Key example if the 1 Key is set to Ask for Mailbox then callers press 1 they hear Enter the mailbox number of the person you are trying to reach Press zero for the operator Press the star key for the directory The first digit of the mailbox you are trying to access For example if the 2 Key is set to Start Key then when the caller presses 2 they will not hear a prompt and the system will wait for more digits NOTE If you assign 2 as the mailbox Start Key then you must have mailbox numbers that start with the digit 2 Specific Mailbox The caller is transferred directly to the mailbox indicated For Number example if the 3 Key is set to send to Specific Mailbox Number then when callers press 3 they are transferred directly to that mailbox PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 77
217. om 1000 to 9999 6 digits from 100000 to 999999 The PathFinder may act erratically if you intermix mailboxes or extensions with different digit lengths For example you should not set up 100 and 3000 CONDITIONS IF the external number is the same number of digits as the internal extension numbers i e 4 digits PathFinder will have a conflict and not be able to perform external notification PathFinder System Administration December 2003 Issue 4 5 3 14 PathFinder Configuration Options Chapter 3 MAINT Application Operators The Operators settings are used to specify the dialing sequence needed to transfer a call to the operator Module Settings Operators B General Operator Ix Blind transfer string for operator Cancel r Moice Mail Operator Previous Mailbox for Voice Mail Operator 0 Operator Help i ani as First Digit is Operator r Auto Attendant Operator Extension for Operator 0 Operator x as First Digit is Operator Figure 3 5 Module Settings Operator Settings Window There are 4 different operators used in the PathFinder The operators are called when a caller dials O at different times during PathFinder operation All operator settings are defined in the Registry and described as follows General The General Operator is the global default operator for all operator Operator functions This is the dial sequence sent to the phone
218. or Call Analysis 10 Click Next and a second Resource Selection window will display PBXpert Wizard Step 6 of 10 Select the Called Resource I x Dialogic Voice Board The configuration information for Line B includes a channel number and extension number that will be used by PBXpert 32 during learning and testing to listen to call progress tones The Channel field will contain a list of valid channels depending on the Dialogic voice board chosen in Step 4 Select a channel Then type in the Extension Number of the line plugged into that channel gaun Line B Called Channel Select the Channel 2 X Ext 102 Phone Number 5 tea ee _ 11 Select the second channel to use for testing 12 Type in the extension number that this channel is using and click Next The Settings Confirmation window will display PBXpert Wizard Step 7 of 10 Settings Confirmation E x Below is a summary of the settings you entered during steps 2 through 7 If you need to change any of these settings click the BACK button as necessary to return to the appropriate step Dialogic Voice Board Channels 1 amp 2 are in one port m PBX Information PBX Man Model Vodavi 192 384 TAPI Dial Strings File Name Channels 3 amp 4 are in the next port r Resources Dialogic Board Number 1 Line Calling Channel Channel Number 1 Extension Number 124 Line B Called Channel Channel
219. or log do not indicate any errors as shown B 07 30 03 10 51 03 568 Pathfinder Startup Version 9 0 1 B 07 30 03 10 51 03 658 Logging State is 4 B 07 30 03 10 51 03 788 Engine Serial Number 900680 B 07 30 03 10 51 17 969 enabling tcp ip inbound telnet B 07 30 03 10 51 17 979 tcpip you are known as esivmail B 07 30 03 10 51 18 009 Fast function trigger rate is 50 The first ten lines indicate the voice processing engine was started correctly The last three lines indicate the voice processing engine was terminated correctly PathFinder System Administration December 2003 Issue 4 5 Log Files amp Error Messages 6 5 Chapter 6 Back Ups Logs Errors and Troubleshooting System Maintenance Log The maintenance log is made up of separate files Each day that the MAINT application is accessed it generates a separate file The files are stored in the PATHFINDER LOGS directory The name of the file is MTyymmdd LOG where yy is the year mm is the month and ad is the day For example the log for May 7 2003 would be named MT030507 LOG The maintenance log file can keep track of unauthorized user access to MAINT Each time MAINT is accessed it generates log lines indicating what the maintenance user did MAINT outputs maintenance activity log lines similar to those found in the Error log In general each log line has three fields Field Indicates
220. ort module Tracks information packets received from the telephone system regarding transfers Monitors the Desktop Call Control module Monitors the E mail Reader module Clicking this button deactivates all debugging options December 2003 Issue 4 5 PathFinder Configuration Options 3 23 Chapter 3 MAINT Application Retries Timeouts The Retries Timeouts settings determine how PathFinder handles erroneous input from callers Some modules use these settings but basic PathFinder does not Menus have their own retries and time out settings that take precedence when they are active Module Settings Retries TimeOuts i xi r Retries 7 TimeOuts Caller Retries B attempts Cancel Owner Retries 2 attempts Next Anter Digit Time b seconds Previous sir Digit Time 2 seconds Help Figure 3 11 Module Settings Retries TimeOuts Window Caller Retries Number of times a caller can retry entering an option The range for this field is 1 to 999 If numbers are exceeded the caller will be prompted to enter a new mailbox number Owner Retries Number of times a mailbox owner is permitted to retry entering an option The range for this field is 1 to 999 If numbers are exceeded the caller will be prompted to enter a new mailbox number Inter Digit Time Length of time between digits Used in cases where the length of the entry is unknown PathFinder assumes the caller is finished entering d
221. ounters on page 3 56 for more information gt When the Counters view is selected a View menu will become available so that Counters may be reset as needed Jy ViewPort PathFinder L lolx File Server View Help EB Local Blockage Menu 100 0 20 MonNov1309425320 LineView PathFinder System Administration December 2003 Issue 4 5 1 8 Overview Chapter 1 Introduction LINE VIEW Status This window allows you to view the real time status of your voicemail ports Each line is represented by a telephone icon that will change colors as their current call status changes This color coding allows call identification to be viewed at a glance When the Line view is selected a View menu will become available so that Line counts may be reset as needed Sy ViewPort PathFinder Ox File Server View Help E Local Totals Since Bloc A Blockae Fo rt 0 00 00 00 00 00 07 Wed Nov 15 13 03 02 2 d pl Line 002 Wait Tc8TO5 00 00 00 00 00 00 Wed Nov 1513 03 022 1 Line 003 Wait Tc8TO5 00 00 00 00 00 00 Wed Nov 15 13 03 02 2 Line 004 Wait Tc8T05 00 00 00 00 00 00 Wed Nov 15 13 03 02 2 Line 005 Wait Tc8To5 00 00 00 00 00 00 Wed Nov 15 13 03 02 2 Line 006 Wait Tc8To5 00 00 00 00 00 00 Wed Nov 15 13 03 02 2 Line 007 Wait Tc8To5 00 00 00 00 00 00 Wed Nov 15 13 03 02 2 Line 008 Wait Tc8To5 00 00 00 00 00 00 Wed Nov 15 13 03 02 2 di Line 009 MsgMan Wai
222. p Call Control enable Hold Type Hold Interval sec Call Queueing Yes L1 NoLl Screen Length sec Play Call Source YesL NoO Transfer Prefix Transfer Postfix PathFinder System Administration December 2003 Issue 4 5 D 8 PathFinder Install Guidelines Chapter Installation Forms amp Part Numbers MENU INFORMATION Day Complete one copy of this form for each Menu Description Number Password Time Control special use Instructions special use This is the Menu s number VOX file name for prompts Time Out sec Max Retries number of retries before hangup Keys Actions including additional parameters mailbox numbers menu numbers etc 9 Prompt script for this mailbox to be recorded via Administrator PathFinder System Administration December 2003 Issue 4 5 PathFinder Install Guidelines D 9 Chapter Installation Forms amp Part Numbers MENU INFORMATION Night Complete one copy of this form for each Menu Description Number Password Time Control special use Instructions special use This is the Menu s number VOX file name for prompts Time Out sec Max Retries number of retries before hangup Keys Actions including additional parameters mailbox numbers menu numbers etc 9 Prompt script for this mailbox to be recorded via Administrator PathFinder System Administration December 2003 Issue 4 5 D 10 PathFinder Install G
223. plication and in reports Event Group Select the group for which this line is to handle the action Note that any event group you specify must have at least one line assigned to it in the Line Settings configuration refer to Line Settings on page 3 84 O If Task is Message Manager Event Group must be 1 O If Task is other than Message Manager define Event Group as 6 or higher PathFinder System Administration December 2003 Issue 4 5 3 26 PathFinder Configuration Options Chapter 3 MAINT Application LPT COM Ports The LPT COM Ports window is used to identify which printer port and which COM port are used by the system System Settings LPT COM Ports xi r Printer Port r Serial Port Port C com1 C COM3 yN LPT1 C COM2 C COMA one coe LPT2 Baud Next Parameters Previous 1 None __ dido Figure 3 15 Module Settings LPT COM Port Settings Window Printer Port Select the proper printer port LPT1 LPT2 or None Use LPT1 if a printer is connected to your system the Software Key can be on the same port Serial Port Select the proper COM port COM1 COM2 COM3 or None Time Periods The Time Period settings provide definitions of the time periods for PathFinder Voice Mail Auto Attendant amp Menu Time Periods Time Periods are not used in the voice mail Auto Attendant or menu modules To control how the voice mail Auto Attendant and menus p
224. pplication When Notify Fails On Urgent Only Original Message Leave as New Save Message Delete Message Notification mins time interval attempts notify retries Retry Pager Notify Script PathFinder System Administration To allow the message to be copied or forwarded to another mailbox or other mailboxes only when the notification has failed and a mailbox owner has not retrieved the message For example if the Message Cascading option is set to When Notify Fails then the following process occurs O A mailbox gets a message wait O Notification is activated the complete notification takes 30 minutes O If the owner of the Mailbox does not save or delete the message within 30 minutes the message will cascade to another Mailbox Check box to activate either When Notify Fails or Immediate cascading only for messages marked Urgent These options are available when Message Cascading is set to Immediate or When Notify Fails Leaves the original message as a new message in the original mailbox Remember that all new messages in the original mailbox will be cascaded For example O Subscriber receives a new message at 9 00 a m and that message is cascaded O Mailbox owner does not save or delete the message O Subscriber receives a new message at 4 00 p m O Both new messages will be cascaded To cause the message to be saved in the original mailbox once the forwarding is completed To
225. pt For example Com Tel Corporation has a COS called SUPRT for all technical support staff The COS greeting file SUPRT GRT might sound like this The technical support representative you are trying to reach at Com Tel Corporation is not available Please leave a message at the tone Only one COS greeting can be recorded for each COS Its file is stored in the PATHFINDER VOX directory By default the greeting file is called COS Name gt GRT where COS Name is the name given to the COS and GRT is the COS greeting identifier file extension Voice Insert A Voice Insert greeting plays a COS prefix prompt followed by a name prompt which in turn is followed by COS postfix prompt This is often done to personalize a COS greeting while limiting the amount of disk space used For example Com Tel Corp set up a COS for all sales people called SALES The COS prefix file SALES VI1 name prompt and postfix file SALES VI2 might sound like this Thank you for calling the Com Tel Corp sales department Sam Smith is not available Please leave a message after the tone Only one COS prefix and postfix prompt can be recorded for any specific COS These files are stored in the PATHFINDER VOX sub directory O By default the prefix file is called COS Name gt VI1 where COS Name is the eight character name given to the COS and VI1 is the identifier for the first part of the voice insert greeting O The suffix file is
226. puts the line on hook and prepares for another call Typically this is the last line in the file because it ends the command file If PathFinder reaches the end of a command file a Quit command is implied Related Commands OnHook RestartIfNewMessage Restarts command file with the same global mailbox if new voice messages exist specified seconds Say lt FileName gt lt Path gt Says a file Plays the prompt file listed in lt FileName gt The lt Path gt variable tells the exact location to find the lt FileName gt Sleep lt SecondsToSleep gt Pauses for the This allows PathFinder to wait for a number of seconds before performing the next command Related Commands Dial Call Status StatusString Shows string in status box Status allows you to change the run time status associated with a line This is what you see in monitor in Windows NT voice mail systems Time lt HH MM gt lt HH MM gt Executes the Command command if the current time falls between the times First time must be the lowest and you cannot wrap around to the next day For example Time10 00 00 30 DialMailboxWhere Is not valid To accomplish the same thing use Time10 00 11 59 DialMailboxWhere Time00 00 00 30 2DialMailboxWhere Version Sets a local variable indicates the version of the Command File PathFinder System Administration December 2003 Issue
227. r System Administration Use This is a comprehensive report that includes all system settings As such it is a powerful troubleshooting and supervisory tool for maintaining PathFinder December 2003 Issue 4 5 4 20 Setting Reports Chapter 4 PathFinder Reports Registry Settings Detail If you need more information than what is included on the Registry Settings Summary report you can run a Registry Settings Detail report REPORT 262 WordPad Jol x File Edit View Insert Format Help Olle Sia a He S Registry Settings Detail 02 06 02 16 36 25 Page 01 Range All Name Value Aa FirstKey Op AaBlindDelayO1 a Default 0 AaBlindDelay02 1 AaBlindDelayO3 1 AaBlindDelayO4 1 Default 1 AaBlindDelayO7 1 d4aBlindDelayO8 1 AaBlindDelayO9 i AaBlindDelay1i0 1 AaBlindDelayii 1 x For Help press F1 Figure 4 16 Registry Settings Detail Report Example Report Data The Registry Settings Detail report provides the same information as the Registry Settings Summary report but also includes an explanation of each setting default values and the type of registry variable PathFinder System Administration Use This is a comprehensive report that not only includes all system settings but a description of each As such it is a powerful troubleshooting and supervisory tool for maintaining PathFinder December 2003 Issue 4 5 Setting Reports 4 21 Chapter 4 PathFind
228. r 2003 Issue 4 5 4 24 Logs Reports Chapter 4 PathFinder Reports Maintenance Log The Maintenance Log report tracks all activity within MAINT j REPORT 402 WordPad olx File Edit View Insert Format Help oleja alk al amp 02 06 02 16 45 Maintenance Log Date Range 02 05 02 to 02 05 02 02 05 02 Time Range All Seeking for Mbx 0412 Ext 0412 Record Found Info Info Info Info Info INFO INFO Info Edit User Record Mbx 0412 Ext 0412 Edit Cancel Seeking for Mbx 6412 Ext 6412 Record Found Edit User Record Mbx 6412 Ext 6412 Edit Cancel Cos Delete Name 20 Cos Add Name 20 Adv check ShellExecute C PATHFI 1 MAINTADV ADVANCED 74174 Info Key check ShellExecute C PATHFI 1 MAINTKEY ATHFI 1V MAINTNT INI 4150 Info Info Info INFO Info Info Info Info For Help press F1 Figure 4 20 Maintenance Log Report Example Report Data Any time a report is run a mailbox is created or a menu is modified a line is added to the Maintenance log Seeking for Mbx 6051 Ext 6051 Record Found Edit User Record Mbx 6051 Ext 6051 Edit Save Changes User Record Write Mbx 6051 Ext 6051 User Deleting Mbx 6051 Ext 6051 Seeking for Mbx 6051 Ext 6051 Record Found User Deleted Mbx 6051 Ext 6051 Adding User Mbx 6051 Ext 6051 Use Di Review this report to see what changes have been made in MAINT Each line of the report lists a specifi
229. r this option will light the desktop PBX phone Immediate notification Sends notification immediately upon receiving messages Timed notification Notifies the mailbox owner of new messages at a specific time Urgent notification Notifies only when new messages are marked Urgent Phone number Enter the phone number to dial for notification For example 480 443 6000 or 1 480 443 6000 Do not enter dialing prefixes for outside line access such as 9 If you have an integrated system do not set notification to call an internal extension because the notification message could end up being left in the extension owner s mailbox This would cause PathFinder to send another notification message creating a loop Pager notification Select this checkbox if the notification number you have indicated is a pager Record Greeting amp Record Signature buttons Refer to Record Prompts page 3 9 PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 51 Chapter 3 MAINT Application Extension Settings These Settings allow you to edit the actions taken when an extension number is dialed To edit Extension Settings click on Extension Settings from the Edit User s Settings window The Edit User s Extension Settings window will display Edit User s Extension Settings P X Name Hangup Time Control Extension 999 C I Mailbox 999 NONE E Cance Help Action 1 Men
230. r Settings g Ix General gw Name ee Time Control NONE El o Xr Cancel Mailbox 100 Pero Help Extension 100 Cascade to e Eorwarding r Mailbox ction X Play Greeting Take a message Notification Fine H mpac Record Greeting i R d Signat Pager Notifcation pinta ar casio Name Mailbox and Extension are read only fields that allow you to verify the mailbox you are editing Complete the fields in this window using the following guidelines Time Control Unless there is a special circumstance leave this value as None Time controls provide time oriented call routing instructions for example route unanswered calls to an extension during the day and a mailbox at night Refer to Time Control Settings on page 3 79 in this chapter for additional information Operator Enter a personal operator for the mailbox If a caller presses 0 while in the mailbox the call is transferred to the extension entered in this field This setting overrides the system wide operator setting PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 49 Chapter 3 MAINT Application Cascade To Message cascading is a feature that copies or moves messages left for the originating mailbox to another mailbox To use message cascading the originating mailbox s COS must be configured to allow this feature refer to Message Cascading
231. r applications How This Manual is Organized Chapters 1 6 explain how to configure the PathFinder Voice Processing System to properly interface with your telephone system They will also assist the System Administrator with operating and maintaining an efficient working system Chapters Introduction to PathFinder Chapter 1 Setting Up Your Phone System Chapter 2 Using the MAINT Application Chapter 3 Running Reports Chapter 4 Operating Utility Programs Chapter 5 Trouble Shooting Questions amp Answers Chapter 6 The Appendices contain more specialized information that addresses specific situations They also provide useful material that may be referenced on an as needed basis Appendices Scripts Modifying Systems Commands Appendix A Call Analysis Program PBXpert Appendix B Building a PathFinder Appendix C PathFinder Part Numbers Appendix D Installation Forms eading questions Appendix D Frequently Asked Questions Appendix E PathFinder System Administration December 2003 Issue 4 5 Overview 1 3 Chapter 1 Introduction Overview Product Description PathFinder is an Internet ready voice processing solution for voice mail and auto attendant applications Running on Microsoft Windows 2000 operating system and using Dialogic voice boards this platform offers exceptional capabilities growth and reliability The PathFinder is enhanced with the integration capabilities
232. r eee Entre Ek eR RP RURA NERO cee daees HERR DEA E Ran UR En RE adie Re CPC C 11 Software Installation ccccecccc cece cece eee enne a nnn nna sena sea sena sea sena sean enn nn C 13 Prerequisites amp Pr paration 12 2 ree exe Hr Eee er e deY ERN eer e EPA ER RAPIAT C 13 Install SoftWare 1 2 x iio rer eux ERE ER VR RR Via E sa RU RR RH KE C 14 D Installation Forms amp Part Numbers PathFinder Install Guidelines sess nennen mme D 3 IST OF PARES eee p Em D 12 E FAQs PathFinder Integration 2 crece eren Prin ee mones eese ax Dr eek Vr brx Eie e E E 3 Maximum Recording Length essen nee nennen a kn n a n n n E 3 PathFinder System Administration December 2003 Issue 4 5 Figures amp Tables vof vi Figures Special Characters amp Stritigs erret eei cand dias ie Horti cnet cand EY FU VE Rer x Fra UEM E RIDERS 3 6 Boom Box Window Buttons ecseessseesseeeseennesee eene nnns n suas aua sena sea sena nnne 5 5 Non Indexed Customizable Prompts sesssssssesseenn nennen nhe nnn nnns 5 9 Quick Command Descriptions 00 NU EU nnns A 13 PathFinder Part NUMDEFS vei oed eret e RRa Ra RR e EE RR PROV E ERE EFE ex ug PROPRE EUER D 12 Edit MAINT Users WindOWw Lo cic cc nennen nennen annnm annee nnns 3 7 Module Settings TOOIDBE i n rt Een eo n URN IR EYE RR ATO CR GR RR RA Ra EF e 3 12 Module Settings Digit Lengths Window cceeee cent erent eee ene eee eee e eee nena nena 3
233. r minus deviation in 10ms units for on time For continuous tones enter 1 2 of debounce time in 10ms units For cadences enter the length of time in 10ms units tone is off For continuous tones enter 0 For cadences enter the plus or minus deviation in 10ms units for off time For continuous tones enter 0 NOTES O Continuous Tones have zero values for On Time and Off Time deviations O To debounce leading edge continuous tones to prevent talk off Set the On Time to 1 2 of the desired debounce time in 10ms units and the On Time deviation to 1 2 of the desired debounce time in 10ms units O Cadence Tones have non zero values for On Time and Off Time deviations Check On to activate this tone template Check Off if you need to disable this tone Unless otherwise instructed by Vodavi Technical Support ensure that the Set Wait check box is cleared and that the Set Hang Up check box is selected O Set Wait determines whether a tone occurrence should generate events to wait function O Set Hang up determines whether a tone occurrence should set hang up H7 and terminate Dialogic operations PathFinder System Administration December 2003 Issue 4 5 3 34 PathFinder Configuration Options Chapter 3 MAINT Application Transfer Settings Transfer Settings function provides control over call transfer activities Telephony Settings Transfer Settings E Number Length to E dit 4 M lx
234. r modules and features to create sophisticated call processing applications Before going into a detailed description of the menu module two terms must be defined o Menu A list of actions executed through touch tone keys For example Press 1 for sales 2 for support 3 for administration A menu can invoke up to fourteen actions with each action corresponding to a key on a standard telephone keypad including and plus two actions as defaults o Action An instruction that is selected from the Menu Action List It tells PathFinder how to respond when a specific key is pressed An action can invoke another module transfer a call to an extension through the Auto Attendant or perform a special feature play a prerecorded message Before setting up complicated multi level menus read through this section It is important that you understand the mechanics of building a menu before you begin PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 71 Chapter 3 MAINT Application Designing a Menu A good way to begin creating a menu is to draft it on paper Initially ideas may not seem sufficiently organized to warrant flow charting if this is the case just jot them down Don t worry about the specific order of menu items at this stage it is more important to get all the ideas down so that alternatives won t be forgotten Once this is done begin the process of building a menu flowchart Menu
235. rdware Configuration When using a PathFinder Kit configuration instructions are included with the cards provided It is important to configure these voice cards prior to installation Channels The D APCI card for example supports up to four independent voice I O channels each with a telephone line interface Each channel has the following capabilities Record digitize and compress audio in real time Play back previously recorded files Detect DTMF tones Generate DTMF and pulse tones for dialing Ooaqda 0 Initiate and receive calls through the loop start telephone interface Phone Line Assignments Boards are assigned phone lines as follows O The board with the lowest address is designated as the first board in the system and is assigned phone lines one through four o The next lowest address is the second board in the system and contains lines five through eight PathFinder can have up to six voice cards in a turnkey PC The number of available slots may vary for a customer provided PC PathFinder System Administration December 2003 Issue 4 5 Install and Configure Hardware C 9 Chapter Building a PathFinder Telephony Hardware Installation After the cards are configured properly install the voice card s in the PC PC Preparation 1 Turn the power off and disconnect the AC power cord 2 Unplug any other cables from the PC including any peripheral device cables 3 Remove the cover according t
236. re is at least one task defined as MSGMAN for services event group one under Configuration gt System Settings gt Auxiliary Tasks Calls are not being routed to extensions properly First replace PathFinder with a single line telephone set and verify that transfers work properly without PathFinder If you are unable to do hook flash transfers with the single line telephone then check all phone system settings and retry the test Start with Lines verify the answer method then check the Time Control menu that is programmed to answer Verify the entire path by which a call is handled Typical problems include incorrect Time Control and Menu settings Compare your Time Control and Menu settings with the default Time Control and Menu settings described in this manual Use the defaults described in this book as a template to configure your Time Control and Menu settings PathFinder System Administration December 2003 Issue 4 5 Troubleshooting 6 13 Chapter 6 Back Ups Logs Errors and Troubleshooting Q A 9 Call transfers are not working correctly Follow the steps below to troubleshoot call transfers Verify the transfer is works properly with either a single line telephone or test set then attempt the transfer If the transfer does not work properly with the single line telephone verify the telephone system settings then retest If this does not work the problem is within the telephone system Check
237. reeti ng for mailbox the file or press Browse to select a file from the disk 109 would appear as c PathFinder Menus 9 0 mb109 grt 3 Once you have selected the file to be modified type the number in the Extension to Dial field where you can be reached by the PathFinder system File name X Browse Cancel lt Back Finish Recorder Select Extension to Dial E Enter the extension number that system should dial to call you in order to start the recording session Click Next to start the recording process PathFinder will check for active ports and verify the information you entered 4 When the Connect to System window displays click Next Extension to Dial Cancel lt Back Emish Recorder Connect to System 1 E We will now connect to the voice processing engine and check for available ports Make sure that the voice processing system is up and running Press Next to start A Recording Session window will open to allow you to play and record the necessary voice prompts Recorder Recording Session Status Pick up phone and select to Play or Record More Options File Name C PATHFI 1 MESSAGES43 0 103 GR5 File Size 5 5 seconds 16K Play Record Cancel lt Back Emish Remember the Server PC must have a sound card microphone and speakers to use this recording feature Delete December 2003 Issue 4 5 3 10 File Menu Options
238. rements and recommendations Having the proper hardware configuration is a key factor in PathFinder s performance and reliability Determining System Size The size of PathFinder can be measured in two ways o Amount of disk storage o Number of ports Once PathFinder is up and running it generates a number of reports that allow you to accurately monitor use In the meantime the following guidelines will help you determine the proper hardware configuration Hard Disk Storage Size Voice processing can require a large amount of disk space Many applications are disk intensive meaning they continually access information on the hard drive For this reason it is vital that you incorporate quality components in your system especially in the case of the disk drive The size of the drive depends on two factors the application and the number of users GUIDELINES 1 hour of message storage can support 30 users 1 hour of voice storage requires 10 MB of disk space Storage Size Factors Factors affecting the amount of storage needed include the following o Number of extensions and mailboxes required O Number of messages received and accessed per day O Average message length o Message retention period Number of Ports The number of ports required depends on several factors such as Application size Time of day Average length of a transaction Average traffic and peak traffic loads Grade of service the number of
239. rent Drop 3 31 Loop Current Supervision 3 29 LPT COM Ports 3 26 LPT COM Ports 3 5 M Mailbox 3 46 3 76 3 82 3 88 Action 3 49 Caller Settings 3 60 is Full 3 50 is Off 3 50 Length 3 13 Owner Settings 3 61 Settings 3 48 Issue 4 5 December 2003 Index iv of viii Single 3 46 modular jacks C 9 State 3 63 Module Settings 3 12 Template 3 46 Mailbox Settings Detail Report 4 13 Mailbox Settings Summary Report 4 12 Mailbox Usage Report 4 7 MAINT 1 10 Logins 3 4 Maintenance Log 4 24 Making Changes 3 25 Manual Backup 6 3 Max Retries 3 78 Maximum Keys 3 19 Maximum Recording Length E 3 Maximum Wait 3 19 Menu Activity Report 4 9 Menu Logs 6 8 Menu Settings Report 4 17 Menus 3 21 3 70 3 77 3 82 3 88 Creating 3 72 Deleting 3 73 Design 3 71 Multi Level 3 71 Settings 3 5 3 70 Time Periods 3 26 Message Cascading 3 49 Message Detail Report 4 27 Message Manager 3 21 3 25 Message Summary 4 26 Message Type 3 58 Menu 3 59 Settings 3 58 Message Waiting 3 28 3 64 Indicator Strings 3 65 Messages Cascading 3 65 Clean Up 3 16 Count 3 59 Date Time 3 62 Length 3 59 Retention 3 59 Messages Reports 3 6 4 26 microphone 5 3 microphone gain 5 8 Minimum Password Length 3 13 Minimum Record Length 3 15 Minimum ring OFF 3 36 Minimum ring ON 3 36 minlcoff parameter 3 31 Modifying a COS 3 70 Modifying Command Files A 16 PathFinder System Administration Msg Pickup Allowed 3 65 multi level menu 3 71 Mu
240. ret Re par ek ke ar enbei der wud RR n E RRY ER UEEER DEAE 4 29 5 Boom Box Application Boom Box Application csssssssssssessesee eme men emen see emen semen ene 5 3 Kequltemenbs ux cepe te e RURSUS ean RU RB t NU RR RR x RE RERO ET RH 5 3 iE MT TTTITPMPSUT 5 3 Menu Bar Optom e 5 4 aem 5 5 File Information xti En e ER ER Ce REA RE n CORR RED RERO ERG E RA D RR ER Ka Ce 5 7 Trodubleshaotihg x cesserat ere px uExe a Anca dave R ERE HERI a AER VERRERUAEERERURRUUCT EA 5 8 Boom Box System Prompts i tenet tere S Ye YR APR RRKARBR YS RIA SER REPE aed 5 8 Indexed vs Non Indexed Prompts esses nne 5 9 Non Indexed Prompts uir drogue E ibaa ba RO ROO NAE Ra Ren c 5 9 PathFinder System Administration December 2003 Issue 4 5 Contents iii of iv 6 Back Ups Logs Errors and Troubleshooting Backing Up PathFindet ice err rox enn RR AENEAN LASANEN ENAA EA Claus EUNANA DAAN ERE nas 6 3 Log Files amp Error MESSAGES x i cero Rx a ERR RE RR ERREUR EEE NEEE CREER KORR CR 6 4 Sy Sten EFFO LOQ Em 6 4 System Maintenance Log 221r erre E r E ANE NN E ENA 6 5 System Activity LOG isses n enhn sce iedse s de KANAREN MARANAN ts te RRAR DRAIN KA Pa RR NANAREN 6 5 Menu LOUS errosta erronei Era TEE EE E EEA 6 8 AT pig inen AKERA EOT ENRETE ENEA AEREE 6 9 Auto Attendant Logs x px REOR RR EE E a E O 6 9 Troubl shootihg ier ana aaan aa KANAE vee AANTONEN Makes ANEN EA E
241. rocess a call use the Time Control Settings on page 3 79 to override these parameters Time Period settings Work Hours 98 00 to 17 00 r Holidays bx Cancel Next Begin Date tit tt gt Add gt TT End Date i t lt Remove lt T st Figure 3 16 Module Settings Time Period Settings Window Work Hours Defines the start and end of a business day Enter hour and minutes using a 24 hour clock Example 1 30 p m is entered as 13 30 Holidays Define start and end dates for holidays You can add and remove dates from this list You can define a maximum of 20 holidays PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 27 Chapter 3 MAINT Application Telephony Settings The PathFinder Configuration menu offers access to Telephony Settings configuration a group of functions used to control general telephony operation of PathFinder Telephony Configuration options are displayed in the buttons near the top of the screen when you select Telephony Settings from the Configuration menu MWI Notification Figure 3 17 Telephony Settings Toolbar Click on any of the buttons on this Telephony Settings toolbar to access the corresponding configuration options Refer to Special Characters amp Strings on page 3 6 for a listing of special characters that are supported by PathFinder Voice Lines The Voice Lines fun
242. rs Hold Type Silence Hold Interval fis seconds Call Queueing Screen Length seconds Play Call Source Transfer Strings I 1 ext i X Supervised Transfei X Screeninq X Holding Extended Options Desktop Call Control __tisto__ Help Dial Hold Sequence Play Hold Files lt Page Page 7 of 7 Page gt gt gt COS Automated Attendant Definitions Call Options Blind Transfer PathFinder System Administration Call options describe what extension settings the subscriber can change via their mailbox Typically these options should be disabled as the subscriber could significantly alter the behavior of their mailbox and extension settings To allow unsupervised call transfer where PathFinder forwards the call to the requested extension This option is commonly used with hunt groups December 2003 Issue 4 5 3 68 Edit Options Chapter 3 MAINT Application Supervised Transfer Extended Options Desktop Call Control Hold Type Silence Dial Hold Sequence Play Hold Files Hold Interval Call Queuing If you want PathFinder to monitor the transfer to determine whether the called extension is busy or is not being answered If you select Supervised Transfer you can check either or both of the following O Screening When a caller dials an extension Call Screening prompts for a name This information is given to
243. rward Msgs X Skip Message Help Owner Send Options Not Allowed X Urgent Outside Numbers X Confidential X System Lists X Future Send X Confirmation Owner Edit Options X Personal Lists X Password X Guest Mailboxes X Greeting X Auto Attendant Name X Note Pad X Notification X Transfer Out X Mailbox State Delete Unheard lt Page Page 5 of 7 Page gt gt gt COS Voice Mail Owner Field Definitions First Time Help Check this option if you want each new subscriber prompted to record such essential parameters as a greeting a mailbox name and a password PathFinder System Administration December 2003 Issue 4 5 3 62 Edit Options Chapter 3 MAINT Application Message Date Time Oldest Message First Owner Play Options Save Msgs 2 Confirm Deletes 3 Forward Msgs 4 Reply To Msgs 5 Dial Source 6 0 Skip Message 6 3 Owner Send Options PathFinder System Administration PathFinder can announce the date and time that a message was received at the beginning of a message O Select Auto play to have the date and time announced automatically at the beginning of every played message If you leave this option off the subscriber must press 8 at the end of the message to check the date and time O Select Play entire date to have the month date and time included in every date announcement If you leave this set to off for mess
244. s gt Rings window It should be set to a number between one and three If the number is too high it may give the impression that PathFinder is not answering If PathFinder occasionally does not answer calls during heavy traffic periods it is possible that the hunt group on the telephone system is not configured correctly Check all telephone system programming Q It takes a long time to release the line after a caller has hung up A PathFinder detects a loop current disconnect by default The telephone system you are using may not use loop current disconnects Consult your telephone system manual to verify the telephone system does not use loop current disconnects If the telephone system does not support loop current disconnects PBXpert needs to be run to learn the tones Refer to Appendix B PBXpert for Call Analysis Q How do I record prompts for the Menus I created A There are two ways to record Menu prompts Boom Box allows you to record menu prompts via the sound card in your computer or via the Dialogic board on PathFinder Record Prompts when set as a Key Action in a Menu allows access to prompts in that Menu level Refer to Key Action Definitions on page 3 76 PathFinder System Administration December 2003 Issue 4 5 Command Files amp Notification Scripts Command Files are used in PathFinder to expand the basic capabilities to meet the needs of special notification paging systems phone systems
245. s 2 to play the message Press 3 to cancel Press 4 to append the message Press 5 to re record the message Select Urgent Confidential or both if you want callers to be able to specify those options for the messages they leave O Urgent messages are preceded by an Urgent prompt and are played as the first of a group of messages O Confidential messages cannot be forwarded December 2003 Issue 4 5 Edit Options 3 61 Chapter 3 MAINT Application Last Options Select according to what you want PathFinder to do once the caller has left a message O If set to On PathFinder s default menu options are played O If set to Off PathFinder says Thank you and hangs up Setting this to Off limits a caller s ability to navigate PathFinder Last Options Menu This determines what menu PathFinder plays if Last Options is set to Menu see above For more information on menus refer to Menu Settings on page 3 70 Mailbox Owner Settings Mailbox owner options determine the modifications individual subscribers can make to their personal mailboxes Click on Mailbox Owner in the Edit COS window to begin defining mailbox owner options for the COS The following window is displayed Edit COS BASIC Voice Mail Owner E xi First Time Help x Message Date Time Auto Play Play entire date Oldest Message First X Owner Play Options IX Save Msgs X Reply To Msgs IX Confirm Deletes X Dial Source X Fo
246. s 4 24 Error System Log Report Example ccccecccsce sce e eee cece e nennen nena mean nna nna sean ann nnn 4 25 Message Summary Report Example cccccccece eee nennen nnne nnns 4 26 Message Detail Report Example cccccccccceece eect eee e nennen nese nne nnns sua sean rna nane nn 4 27 Boom Box Main WindOW ccsssssssesseenne nemen nennen nhanh rua aea sena nn nnn 5 3 Set Port Wind OW 2o reet dea ERR YE ON KP rS ODER OP N Dancer n FEM UEAOer tU a 5 5 Boom Box Edit WindOw cssssssseeseeseee nennen mnes nsus nasa sena sea rena 5 6 Command File Sample 2 ieiuno esee rere x ne ama Poem CY Y ag EV RC VER VERA VY VR Tua Ea A 17 Minimum Computer Requirements ssssssessssessseee esses C 3 Special Characters amp Strings six rre nr xx ka casas ovens ie veatedeessay ASAA DANNAR ES 3 6 BOOMBOX WindowW BUTTONS ec ee Ree e dayne avowed RENE AEA NE TE EE E xaT 5 5 Non Indexed Customizable Prompts ccceecccce cece nennen nennen nnn nnn nnn 5 9 Quick Command Descriptions iestr D eee RE DR e Rer no Fre EX e eet Do VERE YE Y eed A 13 PathFinder Part Numbers ccccecceece cece eee eene nennen annis asus a seas sea sea aea sea anne nnn D 12 PathFinder System Administration December 2003 Issue 4 5 Introduction This manual is an instructional tool for System Administrators and others who work with PathFinder It describes how to install set up design monitor and maintain various PathFinde
247. s List Receipt Owner Edit Password Greeting Name Sig Notify Mbox State Owner Edit MWI On every msg Event Handler Grp 5 Voice Notify Opts Password Req Msg PickUp Msg Cascade Off Notify Interval 5 min Notify Attempts 5 Pager Retries No Notify Script Pageriz Call Options Blind DCC Hold Interval 15 secs Hold Type Silence Call Queueing Off Screen Length 3 secs BASIC Basic COS Time User Type 10 Language English Restrict 11 digits Greeting Type Personal Greeting Length 30 secs Msg Type Voice x For Help press F1 NUM 4 Figure 4 12 Class of Service Settings Report Example Report Data Use O The class of service name and Use the COS report to review and maintain description class of service options O General settings O Voice mail and Auto Attendant settings including notification settings PathFinder System Administration December 2003 Issue 4 5 Setting Reports 4 17 Chapter 4 PathFinder Reports Menu Settings The Menu Settings report provides a complete description of each menu and the action programmed for each key REPORT 240 WordPad Jol x File Edit view Insert Format Help oleja Sa al amp Menu Settings 02 06 02 16 33 07 Page 01 Menu Range DAY to INVEST Description Password Time Control Introduction Instruction DAY MENU TimeOut 3 Retries Actions Time Out Extension 564 Max Retries Extension 564 Play Instructions Play Instructions Extension 2564 Extension 25
248. s option must be used in conjunction with the Only on no answer or Do always options Only available for Action 2 and Action 3 Only on no answer Instructs PathFinder to use this option if the transferred call is not answered Only available for Action 2 and Action 3 You may also conditionally invoke Action 3 when the above conditions exist for the Action 2 transfer PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 53 Chapter 3 MAINT Application Deleting Users Users may be deleted individually or in ranges Before PathFinder processes the Delete action you will be able to Backup user messages and greetings if desired The Backup User options are Yes to backup files No to skip backup Cancel to abort delete If you select YES and the MaintDeleteVox registry parameter is set to Yes PathFinder will copy the files for each user to be deleted into a separate directory under c PathFinder Backups nnn After a subscriber has been deleted the corresponding mailbox extension parameters and settings are erased When the mailbox is deleted all associated voice files are also deleted To Delete a User Mailbox When the Select User to Edit window displays scroll through the list to highlight the user to delete and click SELECT Once the user s settings display click DELETE USER When the Backup User message displays select YES NO or CANCEL To Delete a
249. sswords are case sensitive For example PassWord is not the same as PASSWORD PathFinder System Administration December 2003 Issue 4 5 3 8 File Menu Options Chapter 3 MAINT Application Access Levels When Require MAINT users to log in is enabled the System Administrator can create up to 9 different access levels The higher the level 1 9 the more abilities are granted Access Level Privileges LEVEL 9 Unlimited Level 9 users have access to all MAINT menus and Supervisor Access options Level 9 users also can view and change mailbox and or extension passwords LEVEL 8 Limited Level 8 users have access to all MAINT menus and Supervisor Access options with the following restrictions O Cannot edit MAINT logins O Cannot write or confirm INI files O Cannot re index databases O Cannot select phone system PBX Integrations O Cannot configure Point to Point an optional module O Cannot configure Engine detection O Cannot edit INI settings O Cannot edit the Registry LEVELS 6 and 7 Users with Administrator Access have the same access Administrator Access privileges as level 8 with the following restrictions O Cannot modify any Module System or Telephony settings O Cannot view mailbox and or extension passwords but can change them O Cannot edit fax settings LEVELS 1 to 5 Limited Users with Limited Administrator Access have the same access privileges as levels 6
250. st you are creating then click Edit to display the following window Edit System List 123 E xl r List Members Jones Mary 123 Smith Bob 223 Wright Kim 224 Help Blair Zachary 225 Delete Member r Add Member Mailbox Add Mailbox Other Lists Add List Figure 3 32 Edit System List Window 5 You have created a system list You can edit your new system distribution list to add mailbox numbers list numbers and other numbers PathFinder System Administration December 2003 Issue 4 5 Edit Options 3 91 Chapter 3 MAINT Application Editing a System List To edit a system distribution list by adding or deleting mailbox users or system list numbers perform the following steps 1 From the main MAINT window select Edit gt System Lists from the menu bar 2 Select the system list that you need to edit then click Edit You must first create a list before you can edit it Refer to Creating a System List on page 3 89 for more information 3 For each mailbox user you want to add select the mailbox user from the Mailbox pull down menu and click on Add Mailbox Repeat this process for each mailbox user you want to add 4 For each previously created system distribution list you want to add select the from the system distribution list from the Other Lists pull down menu and click on Add List Repeat this process for each system distribution list you want to add
251. stalling new Click OK when the PBX Installed window displays to confirm that the phone 4 i 135 VODAVI INFINITE DVX PLUS II 4 DIGIT EXT system selected has been has beeni inst lled installed When the MAINT window returns click File gt Exit to close the application PBX Installed Ix You are now ready to set up the voice functions for the system you selected PathFinder System Administration December 2003 Issue 4 5 Phone System Setup 2 5 Chapter 2 Phone System Integration and Setup Phone System Setup Follow the integration instructions provided that pertain to your telephone system in order for it to work with PathFinder The PathFinder connects to any digital port within the system The ports could have flexible numbers Starplus Digital Systems Supported Features a Ooada Station forward to a personal greeting Message waiting on off LEDs Stations transfer callers directly to mailbox Outdial to pager or specific number Multiple Returns to Operator Triad Systems Supported Features a Ooada Station forward to a personal greeting Message waiting On Off LEDs Stations transfer callers directly to mailbox Outdial to a pager or specific number Multiple Returns to Operator infinite Systems Supported Features a Ood da Station forward to a personal greeting Message waiting On Off LEDs Stations transfer caller directly to mailbox Outdial to
252. stem Administration December 2003 Issue 4 5 Install and Configure Operating System C 11 Chapter Building a PathFinder Install and Configure Operating System This section covers installing and configuring your Windows 2000 operating system Before you can install the PathFinder software you must install and configure the operating system in order to optimize conditions for running PathFinder Configuration Before installing the PathFinder software you must optimize your PC operating system for running PathFinder This overall procedure consists of the following tasks O Setting up a Windows administrator account O Configuring the operating system for automatic logon Log On Windows 2000 To set up a Windows 2000 administrator account perform the following steps From the Start menu select Settings gt Control Panel Double click Users and Passwords Control Panel Click Advanced tab Click Advanced button Click Users Folder in left explorer window pane Click Action gt New User Type Pathfinder in the Username field In the Password field type the serial number for your PathFinder software then re enter the serial number a second time in the Confirm P W field 9 Clear the User must change password at next logon check box 10 Select the Password never expires check box 11 Click Create 12 Click Close 13 Click Groups Folder in the left explorer window pane 14 Double click Administrators gro
253. sult lt 07 12 gt lt Command gt Action Branch on result of a call 7 busy 8 no answer 10 connect Description The command in the Command field is executed if the CallResult 07 12 is true You can enter a block of commands to run if a specific call result is met For example you can have the following commands executed if the CallResult is a connect CallResult10 DialMailbox CallResult10 OnHook CallResult10 Quit If the call is connected then we dial the mailbox number go on hook and quit the file NOTE CallResult does not work when used in conjunction with the Dial command You must use the Call command Related Commands Refer to example below for additional information CancelPendingNotifies Cancels all pending notifications for the global mailbox The command deletes all queued notification requests It does not modify paging files CommandFile NewCommandFile Path Runs another command file The lt NewCommandFile gt variable is the name of the alternate command file The Path variable tells the exact path to find the lt NewCommandFile gt The command is typically called CommandFile CFILES 000 CF 0 The lt Path gt is a numeric value and matches the path settings in the Registry The command file listed in lt NewCommandFile gt executes all commands and terminates It does not return control to the originating command file Debu
254. system to reach the operator 0 In most situations this is the sequence dialed when the caller dials 0 You need to specify the entire blind transfer string including flash hook Change the General Operator parameter only if necessary for your phone system Although your implementation may differ the normal string would be amp 0 Hookflash Pause 0 NOTE Refer to Special Characters amp Strings on page 3 6 for information other special characters supported in MAINT Voice Mail The settings in the voice mail operator pane determine what Operator happens when a caller presses 0 while using voice mail If an operator is designated a time out or 0 key pad entry transfers the caller to the designated operator The operator can then provide caller assistance O TheO as First Digit is Operator parameter is allowed here because some phone systems use 0 as the first digit for extensions H If None is indicated in the Voice Mail Operator field PathFinder uses the General Operator setting for any 0 dialed NOTE Most phone systems do not allow extension numbers to start with 0 Typically the digit O should only be used for operator assistance PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 15 Chapter 3 MAINT Application Auto Attendant The Auto Attendant Operator determines what actions are taken Operator when a caller presses 0 while in the auto attendant modul
255. t 0 Pale Blue Idle Bright Blue Busy Green Ringing Red Shutdown mode Line refers to the voicemail port Status refers to how or if the line port is answered Call data displays the number of calls and the duration times for the types of calls specified You can view today s totals as well as totals for the entire application PathFinder System Administration December 2003 Issue 4 5 Overview 1 9 Chapter 1 Introduction PathFinder Application The PathFinder screen is a window that displays the real time data of the PathFinder system as it works with your phone system All PathFinder activity can be viewed through this interface The type of information that displays is directly related to the Logging output selected By default this screen shows the basic call processing information however you can customize this data using the MAINT application Refer to Logging on page 3 20 This application must remain up and running for PathFinder to answer incoming telephone calls 10 System WinNT 5 Uniprocessor Free Service Pack 1 TCPIPI11 Inbound Connection from localhost TCPIP 11 Login Accepted Engine Serial Number 950181 Init UserQueue size set to 50 Dialvox Using Dialogic DNA Drivers Loading DialvoxD dll Loading DIALVOXD Version 9 6 8 dialvox Number of Fax Ports allowed 10 dialvox WARNING Could only load 2 lin
256. t Installation Routine a When the Setup Complete window displays click Finish to end the software installation process b The software program will close and your Desktop will appear E 7 Setup Complete Setup has finished installing PathFinder on your computer Setup can launch the Read Me file and PathFinder Choose the options you want below Click Finish to complete Setup PathFinder System Administration December 2003 Issue 4 5 C 30 Software Installation Chapter Building a PathFinder 8 Follow PathFinder Operating Guidelines Is PathFinder running Once your computer reboots the PathFinder system and all the programs placed in the startup group will open and appear in your PC taskbar Astar C ES v Drp ev BE 9D 0 SED sep You will be able to verify that PathFinder is working by checking the Viewport window to see call activity going to your CO lines What other application s should be running The following chart indicates which application s need to be running for PathFinder and the optional module programs to interface properly Data DCC E Mail Networking PathFinder Unified Messg Server Swtchbrd Sync Server VPIM ViewPort Server DCC DME VVM 4 v v Networking VPIM v v v PathFinder v Text to Speech v v Unified Messaging v v v How should you close the PathFinder program To avoid possible system problems use the following method to close
257. t Options Chapter 3 MAINT Application Creating Users Subscribers may be set up individually or in groups referred to as ranges Any time you define a subscriber you will create a mailbox and a corresponding extension Generally the mailbox number will match their extension number Before creating a new Subscriber or a group of Subscribers you should create a template Subscriber A template Subscriber should be set up for each group that you want to create This will allow you to customize group parameters such as passwords class of service or types of transfers For your convenience Mailbox 100 is set up as the default template mailbox However each group e g Sales and Accounting should have its own template To create a template click the Users icon on the toolbar When the Select User Maitbox Extension FirstName LastName Add User to List NEN Greate Users Bemoye User Cancel Help to Edit window displays click Create Users or Create Range to set up a mailbox template from the Create Users window Single Mailbox To set up a single subscriber perform the following steps 1 Click on the Users icon in the toolbar or select from the menu bar Edit gt Users gt Show List from the menu bar 2 When the Select User to Edit window displays click the Create Users button 3 Enter the following information about this subscri
258. t the default destination folder then click OK to continue the installation process 4 RealSpeak amp File Installation a Click Next to install the Rea Speak utility in the default PathFinder folder Select Components P xj Select the components you want to install clear the components you do not want to install Destination Folder 4 C PathFinder Space Required 225931 K Disk S Space Available 4194303 K _Disk Space lt Back Next gt Cancel b Click Next to finish installing the necessary program files Start Copying Files 4 X Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files PathFinder System Administration December 2003 Issue 4 5 Software Installation C 23 Chapter Building a PathFinder 5 PathFinder Voice Server Installation a Click Next when the PathFinder Server Setup window displays Welcome to the PathFinder Server Setup E x software only Note Before installing this software you must have installed the PathFinder Drivers and Utilities E This installation installs the PathFinder Server It is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close
259. t voice prompt files used by the PathFinder voice processing system In this section the system prompts that are used with the Boom Box application are discussed in detail System Prompts PathFinder uses a group of pre recorded messages and phrases called voice prompts to communicate with callers PathFinder constructs understandable messages by selecting different prompts and playing them together as a single message PathFinder uses two types of prompts Indexed and Non Indexed Indexed prompts are located in a single indexed file that contains many prompts Non Indexed prompts only contain one prompt per file All files are stored in the C NPATHFINDERWOX directory unless otherwise noted PathFinder System Administration December 2003 Issue 4 5 Boom Box Application 5 9 Chapter 5 Boom Box Application Indexed vs Non Indexed Prompts Non Indexed prompt files are of type VOX only Indexed prompts can be either VOX or VDX file pairs Non Indexed Prompts Many prompts used by the standard PathFinder modules are simple non indexed prompt files This means there is only one prompt recorded in each VOX file and there is no index associated with that VOX file To play the prompt PathFinder simply plays the entire file Non indexed prompts are good for applications in which there are just a few prompts or in which these prompts may need to be re recorded while PathFinder is in use Indexed Prompts Many prompts used by th
260. ted Commands Sleep Dial DialMailbox Dials global mailbox and mailbox number Using the Dial command is like using blind transfers in the Auto Attendant PathFinder only dials the global mailbox number and execute the next command It does not listen on the line to check if the call was connected Related Commands Sleep Dial DialMailboxBeeperFile DialPagerFile Dials the digits found in the latest page or message Dials the digits left as a pager message in the mailbox For example if you call this command in the Command File and there was a pager message in the mailbox PathFinder would outdial the DTMF tones left as a pager message If no page message is sent then PathFinder dials the mailbox number Related Commands PreventMboxAsPage DialMailboxWhere Dials the number in the Notification Number setting of the global mailbox Using the Dial command is like using blind transfers in the Auto Attendant PathFinder only dials the number and executes the next command It does not listen on the line to check if the call was connected NOTE The Dial command does not work with the CallResult command PathFinder System Administration December 2003 Issue 4 5 Command Files A 7 Chapter Command Files amp Notification Scripts Command String DialMsgSource Action Dials digits in Msg Source Description if a message is forwarded to your
261. tem administrator to determine the total amount of greetings amp signatures recorded by mailbox holders Each mailbox holder can have multiple greetings or signatures recorded Bj REPORT 503 WordPad Oy x File Edit view Insert Format Help oela amp l a e B Greetings amp Signatures 02 06 02 16 48 05 Page O1 Mailbox Range 6000 to 6037 Mox Type Seconds Bytes Date Time 6000 FORWARD TO MAIN GRT Signature 1 9 5K 03 18 98 13 22 09 Total 1 9 5K 6004 MICHAEL JAMES Greeting 8 7 25K 10 24 94 7 56 04 Signature 257 8K 01 09 95 8 54 05 Total 11 4 33K 6005 VICTOR MASON Greeting 6 7 19K 09 18 100 16 12 09 Signature 2 1 6K 09 18 100 16 09 25 Total 8 8 25K 6006 RONALD GRAHAM x For Help press F1 NUM 7 Use This report is another tool that the system administrator has to analyze and control proper distribution of PathFinder resources PathFinder System Administration December 2003 Issue 4 5 Customized Reports 4 29 Chapter 4 PathFinder Reports Customized Reports Customized reports provide flexibility to isolate certain assurances within the log and provide detail information j REPORT 601 WordPad dol x File Edit View Insert Format Help oleja Sa al amp New Customized Report 02 06 02 16 53 33 Page O1 Date Range 02 05 02 to 02 05 02 Time Range All Looking for a Log Date 02 05 02 00 00 00 076 Start of Daily Log File 02 05 2002 C 05 41 39 532 33 H
262. that allows Client and Server based applications Voice Processing PathFinder is a voice processing system that combines sophisticated application software with the power of the PC to handle a wide variety of telecommunications tasks PathFinder helps people communicate more effectively It provides a bridge between a telephone and a computer PathFinder uses pre recorded digitized human speech called voice prompts to talk to a caller Unlike a tape recorder which stores recordings sequentially PathFinder stores recordings on a computer hard drive This storage system allows PathFinder to access any voice prompt or recording in any order PathFinder can communicate information by stringing together multiple voice prompts to form sentences Auto Attendant PathFinder is a modular system that allows it to be customized to suit the user s needs The Auto Attendant module comes standard and controls how calls are transferred from the PathFinder to other stations on the telephone system Menu Routing Menus are a list of predefined choices generally designed to route callers to the appropriate location A menu prompt is played for a caller indicating the options and what actions to take to complete the task such as for Sales press 1 for Support press 2 Mailbox Extensions PathFinder sees each user or Subscriber as having two parts a mailbox and an extension The mailbox section plays greetings and takes messages or forwards
263. that the caller pressed 0 at the menu and was transferred to the operator as a blind transfer 08 55 21 05 Log Menu DEMO 08 55 20 Keys 0 0p 08 55 24 05 Log Menu DEMO Transfer to Operator Voice Mailbox Directory Log This line shows that the caller pressed V for a directory of voice mailboxes 11 07 23 04 Log Directory Run Vm PathFinder System Administration December 2003 Issue 4 5 6 10 Troubleshooting Chapter 6 Back Ups Logs Errors and Troubleshooting Troubleshooting This section gives technical information on how to diagnose problems that could occur on PathFinder The information in this section is highly technical and unless the procedures are performed as instructed PathFinder may fail to operate A good working knowledge of Windows 2000 Professional DOS NetMeeting and PC based systems is essential Technique The most important troubleshooting technique is isolating problems Typically problems fall into four categories o Problems with the telephone system O Malfunctions in the PC hardware o Problems with the operating system O Problems with PathFinder Problems with the Telephone System Problems with the telephone system will cause problems in PathFinder during call transfers The best way to determine if the problem is with PathFinder is to eliminate the possibility that the telephone system is the problem as follows 1 Pull a telephone list from PathFinder a
264. the Software Key on an active parallel port Ou UT ee pur que Software Security Key Included with PathFinder is a software security key It is designed to unlock the various optional features of PathFinder PathFinder will not function properly if the security key hardware is not installed The security key hardware resembles a male female parallel connector that plugs into the parallel port on the back of the PC If you have a parallel printer or other device attached to that port 1 Remove the printer cable from the PC port if attached 2 Install the security key hardware on the printer port 3 Attach the printer to the software key in other words re attach the printer to the PC through the software key If attaching a printer to the software key any errors from the printer e g out of paper or off line may cause PathFinder fo go offline 4 Reassemble the computer and prepare to load the software PathFinder System Administration December 2003 Issue 4 5 C 8 Install and Configure Hardware Chapter Building a PathFinder Turnkey Systems Before powering up the PathFinder system make sure o all cards are properly seated and o the disk drives are plugged in Dialogic Products Refer to Telephony Hardware Compatibility on page C 6 for more information on compatible voice cards Current Drivers The PathFinder application uses Dialogic System Release 5 1 1 drivers Telephony Ha
265. the Time Control option along with the appropriate time control file H If you want callers to leave a voicemail message select the Mailbox option O The Extension option is used when PathFinder is running as a simple Auto Attendant setup However this setting could cause erratic operations It may not allow callers to enter a mailbox H If you are running a custom module consult with Vodavi Technical Support before selecting the Run Module option H Choosing Command File allows you to control the call more directly through the use of a script or through special functions of the PBX This option requires some programming Refer to Appendix A for more information Assigning Port Modules You should read this section before actually assigning any modules to a line Then read the sections of the manual that describe the modules you plan to install When you have finished return to this section to complete setup for your PathFinder phone lines System Partitioning It is important to note that each line is independent from the other lines and can be programmed to perform a unique function This is referred to as system partitioning It allows you to run multiple telephone automation applications with a single PathFinder installation To program system partitioning perform the following procedure for each line O Select the line O Select a module to install on the line H Define parameters if any that regulate how the installed modul
266. the following prompt I m sorry lt extension name gt is busy If you would like to hold press 1 To try another extension or leave a message for this extension press 2 Forward to Extension Forwards calls to the extension entered in the Extension field Forward to Mailbox Forwards calls to the mailbox entered in the Mailbox field This is frequently used when the mailbox owner does not have a physical extension Forward to Menu Forwards calls to the specific menu entered in the Menu field Forward to Module Forwards calls to a custom script module not currently used Forward to Time Control Runs the designated time control file and takes the actions designated for the current time Refer to Time Control Settings on page 3 79 COMPLETING THE ACTION FIELDS After selecting the desired Action 1 complete any fields shown for Action 1 When Supervised Transfer is selected in the Action 1 field the Action 2 field becomes active and can be edited When Action 1 is set at Supervised Transfer and the transfer results in a busy or no answer situation the setting in the Action 2 field specifies what should happen next You may conditionally invoke Action 2 when the following conditions exist after the Action 1 transfer Do always The action always takes place Only available for Action 2 and Action 3 Only on busy Instructs PathFinder to use this option if the transfer results in a busy signal Thi
267. the frequency tone tests generated by PBXpert E C PROGRA 1 Dialogic D ata V odavi 192 384 tsf File Edit Options Tones Help owale Ey C PROGRA 1 Dialogic De Undefined 2 y Vodavi CONTINUOUS 192 384 Ring Undefined 0 0 CONTINUOUS Busy Undefined 0x0 CONTINUOUS Undefined CONTINUDUS TAPI Dial String Forward Dial string used to initialize call forwarding Unforward Dial string used to cancel call forwarding Park Dial string used to park a call Unpark Dial string used to unpark a call Pickup Not implemented Reserved for future use Secure Dial string used to secure calls Hold Dial string used to put active call on hold Compl Conf Dial string used to merge a consultation call into a con Drop Consult Dial string used to drop consultation calls using Transf Confirm Freas Confirmation frequencies for the line forward operation For Help press F1 Not Consolidated Wednesday 2 20 2002 338PM NUM 7A PathFinder Perfect Call This chart shows the PBXpert test results for the Perfect Call settings to be entered into the PathFinder MAINT application MAINT Release Build 236 File Configuration Edit Reports Help adsl os Se vertes Dur etes ons Up Dotti Dresses n __Poton cat Telephony Settings Perfect Call Ix Dial Tone Freq 1 7 Dey Freq27Dev On Dev Off D toca tors
268. tial The report can be output to disk then connection to PathFinder and imported into a billing program subsequent hang up after leaving a message or time required for mailbox owner to retrieve messages O Total Trunk Access PathFinder System Administration December 2003 Issue 4 5 4 8 Activity Reports Chapter 4 PathFinder Reports Extension Usage PathFinder System Administration The Extension Usage report identifies inbound call activity to a specific extension and describes the results of a call transfer initiated by PathFinder The call can either be connected or dropped A dropped call either a busy or unanswered extension may route to a mailbox operator or menu j REPORT 120 WordPad File Edit View Insert Format Help Helal e al lel BI Extension Activity 02 06 02 16 13 31 Biel es Page O1 Date Range 02 05 02 to 02 05 02 Time Range All Extension Range 6009 to 6159 WILLIAM CARVER 02 05 02 6020 12 50 25 16 Log 12 50 38 16 Log WILLIAM CARVER Autos 6020 Access Autos 6020 Blind Bl Connect ELLEN MYERS 02 05 02 6034 12 51 09 16 Log 12 51 22 16 Log ELLEN MYERS uto 6034 Access Autos 6034 Blind Bl Connect ALEX JEFFERIES 02 05 02 6051 13 19 13 22 13 19 22 15 20 15 20 JEFFERIES 6051 6051 6051 6051 6051 6051 Access Blind Bl Access Blind Bl Access Blind Bl Connect Connect Connect PETER ERICKSON For Help press F1 MA
269. ticated diagnostic tool used to resolve problems with PathFinder DO NOT run PathFinder with Module Debugging on as it can slow performance Use debugging only as needed Once debugging has been activated it generates large amounts of data that can potentially fill up the disk drive Select specific module debugging options only at the request of Vodavi Technical Support Module debugging parameters include the following Basic Foundation Voice Mail Auto Attendant Menus Voice Mail Owner Directory Events Message Manager Notification Time Controls Fax Support Integration Desktop Call Control E mail Reader All Off Tracks basic information from the system including which modules are loaded into memory Tracks all voice mail activities including length of message and hang up type Logs information regarding transfers including call results Detects what menu prompt is played and what keys each caller presses Tracks mailbox owner activities including what messages are played saved and deleted Oversees directory activities including what keys are pressed when a caller accesses the directory Tracks events including pager and message waiting indicator notification Tracks events as the message manager processes them Tracks notification of messages including notification strings and retries Provides detailed information regarding time control processing Monitors the fax supp
270. tinel key is current Please make sure that the Sentinel key is installed IF you have a Release 5 key you will need to obtain unlock codes PathFinder System Administration December 2003 Issue 4 5 C 18 Software Installation Chapter Building a PathFinder k Click Next to install Dialogic SR 5 1 1 Drivers the installation setup will continue automatically Install Dialogic SR5 0 Drivers f x Setup will now install the Dialogic SR5 1 1 Drivers Setup did not detect any existing Dialogic drivers Cancel l Click OK when the Information window confirms that the Dialogic drivers have been installed x A It has been determined that your Sentinel Key is enabled for PathFinder Version 9 m Click Yes when the Question window displays Run Dialogic Configuration Manager Question 3 2 Would you like to run Dialogic Configuration Manager PathFinder System Administration December 2003 Issue 4 5 Software Installation C 19 Chapter Building a PathFinder 2 Dialogic Configuration Manager Installation For PathFinder to work properly you must configure the Dialogic software to match the installed Dialogic hardware a Click Connect when the Computer Name window displays to accept the default Local setting Computer Name Dialogic Configuration Select Computer Local PATHFINDER C Remote Enter Remote Computer Name Time elapsed 00
271. ting a Time Control A time control must be created before it can be edited Creating a time control is the process of assigning the time control a name and entering a description To create a new time control perform the following steps 1 In the Select Time Control to Edit window click on Create The following window displays x Time Control Name Template Time Control Hep 2 Enter a name of up to eight characters in the Time Control Name field 3 Ifyou want to use an existing time control as a template for the one you re creating select it from the Template Time Control pull down list If no template is selected the Time Control will be blank 4 Click on Create to return to the Select Time Control to Edit window Editing a Time Control The edit time control function is used to edit both new and existing time controls If the Select Time Control to Edit window is not displayed click on the Edit Time Control Records icon on the toolbar To edit the time control perform the following steps 1 Highlight the time control to edit and click Select The following window displays x Description x Cancel Help z Mon Tue Wed Thur All hours Goto to Menu 120 Time Period 2 Delete 3 Fri All hours Goto to Menu 120 Time Period 3 4 Sun Sat All hours Goto to Menu 120 Time Period 4 5 All hours Goto to Menu 120 1 Mon Tue Wed Thur Fri 07 00 16 00 Goto to Menu 100 Time Period 1
272. tings on page 3 64 for more information on pager notification PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 17 Chapter 3 MAINT Application Password Enter the number of times a caller is allowed to try entering a valid Attempts password After this number is exceeded the PathFinder can be programmed to take a programmable option PathFinder keeps track of such attempts in its logs which can help determine if an unauthorized user is attempting to gain access to PathFinder Notification PathFinder can accidentally become connected to itself and create a repeating loop For example assume that PathFinder is attempting to notify an extension owner of new messages When it dials the extension that extension is busy therefore oO PathFinder is forwarded to the extension s mailbox in other words PathFinder calls itself O PathFinder leaves a message in the extension s mailbox O As a result PathFinder attempts to once again notify the mailbox owner of the new notification message in his or her mailbox creating a repeating loop An example of how this could happen The Notify Send Keys are a series of DTMF key signals that PathFinder sends with the message notification that cancel the incoming channel and end the loop Since the keys are sent for all voice notifications some users may find this a nuisance and the recommended setting is blank PathFinder
273. tion 7 Edit the parameters for this COS There are seven edit categories listed z at the left of this window Once you have selected a category you can Category to edit Save reach another by clicking on the page controls that display at the bottom of General Cancel the window Greeting Help Modifying a COS Message Types 1 Start up PathFinder MAINT Auto Attendant click on Select If you need to make adjustments to the Mailbox Caller Delete 2 Click on the COS button on the toolbar 4 Click on the button that corresponds to the category of function to be changed If you need to move from one category to the next use the page controls that appear COS you ve defined follow these steps Mailbox Owner 3 Highlight the COS to modify then at the bottom of the window after you select a category Deleting a COS To delete a COS entirely perform the following steps 1 Start up PathFinder MAINT 2 Click on COS on the toolbar 3 Highlight the COS to delete then click on Delete Menu Settings The MAINT application allows you to configure PathFinder This section describes the menu functions available through the Edit menu in MAINT PathFinder provides sophisticated multi level menuing capabilities that can be used to direct users and callers to information assist them in performing tasks and guide them in their use of PathFinder Menus combine othe
274. to display reports Setup Report Generation i X Lines per page o OK Page headers Every Page C First Page Cancel Generation speed Normal O Fast Figure 4 1 Setup Report Generation Window For the Generation speed setting select one of the following options H Select Normal if MAINT is running on the same computer as the PathFinder engine H Select Fast if MAINT is running on a separate computer H Select Custom and enter a value only if instructed to do so by Vodavi Technical Support By default the WordPad application is used to view reports If you want to use a different viewer specify it in the Report viewer field along with the complete path PathFinder System Administration December 2003 Issue 4 5 4 6 Activity Reports Chapter 4 PathFinder Reports Activity Reports Activity reports reflect PathFinder use Data for the reports are obtained from the PathFinder system logs Call Traffic Usage This Usage report displays call traffic information Ef REPORT 101 WordPad File Edit View Insert Format Help lolx oela elk al e B Usage By Hour 02 06 02 16 05 35 02 05 02 OOJ c amp n 4 c t9 o o ad 8 Jj OOpm 2 59pm OOpm 3 59pm OOpm 4 59pm 00pm 5 59pm OOpm 6 59pm 7 59pm 00pm 8 59pm 0O0pm 9 59pm 10 00pm 10 59pm 11 00pm 11 59pm For Help press F1 Calls i168 D1 142 O1 82 oo 50 00 17 00 1 00 9 00 oo
275. to make sure that you have the correct prefix settings to perform a transfer Select from the menu bar Configuration gt Telephony Settings gt Transfer Settings Make sure the Transfer Prefix and Transfer Postfix are set correctly Consult your telephone system documentation for the correct settings Check the flash hook length setting is correct To check this setting select from the menu bar Configuration gt Telephony Settings gt Transfer Settings The setting should match what is configured in your telephone system Caller hears DTMF during an attempted transfer The flash hook setting is probably too short To check this setting select Configuration Telephony Settings Transfer Settings The setting should match what is configured in your telephone system PathFinder seems to answer the call but then hangs up almost immediately What is wrong Check your time control settings PathFinder may be approaching the end of a time control setting If there is no definition for the current date and time PathFinder doesn t know what to do and hangs up Additionally review the logs for Hx settings to determine the type of hang up PathFinder is performing Supervised transfers are not working on my system There could be many causes of the problem See below for possible solutions When you select a telephone system PathFinder creates a series of subscribers The default subscribers are programmed to use blind transfers We recommend
276. tus E REPORT 502 WordPad File Edit View Insert Format Help PII Ea cia akl al amp Message Detail 02 06 02 16 52 25 Mailbox Range 6000 to Mailbox Msg Type File Name MICHAEL JAMES Voice Saved VS6004 KX5 1 Saved RONALD GRAHAM Voice New VN6006 VZz3 33K Voice Saved V 56006 905 69K 1 New 1 Saved CHRISTOPHER CAREY Voice New VN6008 Voice New VN6008 Voice New VN6008 Voice New VN6008 Voice New VN6008 Voice New VN6008 Voice New VN6008 For Help press F1 Figure 4 23 Message Detail Report Example Report Data O Mailbox The name and mailbox number of the mailbox owner O New N for new message O Saved S for saved message O From Mbx Mailbox message was sent from O Size Message size in seconds oO Date Time Date and time message left O File The filename of the message PathFinder System Administration 6sec 02 06 02 14 47 O meg 13 6 sec 3sec 02 06 02 16 4sec 01 24 02 13 1 meg 34 7 sec 02 06 02 02 06 02 02 06 02 02 05 02 02 06 02 02 06 02 02 06 02 Di This report shows all messages that are stored on the hard drive It can help determine if messages are being stored too long or if PathFinder resources are being monopolized by any user December 2003 Issue 4 5 4 28 Greetings amp Signatures Chapter 4 PathFinder Reports Greetings amp Signatures The Greetings amp Signatures report allows the sys
277. u are creating several classes of service you probably have many parameters that are the same for each Using a template class of service is a convenient way to create identical classes of service each having the same settings You can then select the COS when creating subsequent classes of service that should share these settings Creating a Class Of Service Template Feat Edit E d 1 Click on the COS icon the Select COS to Edit window will display 2 Then click on Create to access the Create Class Of Service window X 3 Enter a name for the COS template using any combination of alphanumeric characters Choose a name that describes the group of users in this COS 4 When finished click on Create to return to the Se ect COS to Edit window E 5 Highlight the new COS you created and click on Select ceae COS Name a Create Template _ Cancel When the Edit COS BASIC window displays you can define the ETIN 3 parameters for the COS template 3 using the Category to edit options pg Categow to edit Save listed in the window Cancal 1 n 3 55 General ancel For more details refer to the page 3 Greeting Hep numbers shown i Message Types 3 58 Mailbox Caller __ Belete 351 Mailbox Owner 3 64 LE Auto Attendant PathFinder System Administration December 2003 Issue 4 5 Edit Options
278. u to forward to Action 2 Number to dial Blind Transfer E ss Action 3 Number to dial Blind Transfer E 1 Name Extension and Mailbox are read only fields that allow you to verify you are editing the correct extension Time Control Unless there is a special circumstance leave this value as None Time controls provide time oriented call routing instructions for example route unanswered calls to an extension during the day and a mailbox at night Refer to Time Control Settings on page 3 79 in this chapter for additional information Actions PathFinder provides three Action fields that determine how PathFinder process incoming calls PathFinder refers to the three options in a cascading order That is the first field has precedence over the second and the second field has precedence over the third EXAMPLE ACTION SCENARIO 1 An incoming call is answered by PathFinder 2 PathFinder checks the first Action option for instructions on how to process the call The supervised transfer has been selected 3 PathFinder is instructed to perform a supervised transfer to the extension 4 The extension is busy PathFinder pulls the call back from the extension 5 PathFinder checks the second Action option for instructions on what to do next The option Forward to Voice Mail has been selected 6 PathFinder sends the call to the appropriate voice mailbox PathFinder System Administration Decemb
279. uidelines Chapter Installation Forms amp Part Numbers Time Control Settings Complete one copy of this for each Time Control Time Control Name Number Description System Searches for a match sequentially starting at item 1 use military format i e 18 00 6pm Item Number Start Time Mark active days for these hours MO TU WE TH FR SA SU End Time O O O O O Ll L1 Action the menu or mailbox calls are to go to Time Period Number enter 1 to 9 for users to select time sensitive greetings Item Number Start Time Mark active days for these hours MO TU WE TH FR SA SU End Time O O O Ll LI L1 L1 Action the menu or mailbox calls are to go to Time Period Number enter 1 to 9 for users to select time sensitive greetings Item Number Start Time Mark active days for these hours MO TU WE TH FR SA SU End Time L1 L1 L1 L1 L1 L1 O Action the menu or mailbox calls are to go to Time Period Number enter 1 to 9 for users to select time sensitive greetings Item Number Start Time Mark active days for these hours MO TU WE TH FR SA SU End Time O O O O O O LI Action the menu or mailbox calls are to go to Time Period Number enter 1 to 9 for users to select time sensitive greetings Up to 10 items can be assigned to a Time Control use additional sheets for more items PathFinder System Administration December 2003 Issue 4 5 PathFinder Install Guidelines D 11 Chapter
280. up in the right Explorer window pane 15 Click Add 16 Select the local domain in the look in bar if not already selected 17 Double click the Pathfinder account 18 Click OK 19 Click OK 20 Close the Local Users and Groups window 21 Click OK on Users and Passwords window E E ae en PathFinder System Administration December 2003 Issue 4 5 C 12 Install and Configure Operating System Chapter Building a PathFinder Automatic Administration Logon Create an Emergency Repair Disk before creating the Automatic Administration Logon account It is highly recommended that you set up the system to automatically log on to Windows If you do not create an Automatic Administration Logon account the system may not function correctly when shut down unexpectedly Auto Log On Windows 2000 To allow the system to automatically log on to Windows 2000 each time the system reboots do the following 1 From the Start menu select Run 2 In the Open field type Regedt32 then click OK 3 Select HKey_Local_Machine Software Microsoft Windows NT Current Version Winlogon DefaultUserName 4 Type in the username Pathfinder that you created in Log On Windows 2000 on page C 11 then press Enter when you finish typing 5 Click Edit 6 Choose Add Value 7 In the Value Name field type DefaultPassword then press Enter when you finish typing 8 In the String field type the password for the user name you cr
281. using blind transfers unless required by the customer PathFinder may require the ring and busy tones to be learned by PBXpert Refer to Appendix B PBXpert for Call Analysis If you are using Supervised Transfers the extensions using supervised transfers should not be set to Forward on Busy or No Answer Also any recall times in the telephone system are disabled Call Queuing does not work For call queuing to work you must use supervised transfers and call holding must be enabled Additionally call queuing must be enabled in the Class of Service PathFinder System Administration December 2003 Issue 4 5 6 14 Troubleshooting Chapter 6 Back Ups Logs Errors and Troubleshooting Q PathFinder does not answer calls A There could be many causes of the problem See below for possible solutions Verify the calls are routed to the voice mail system by substituting an analog telephone or test set for PathFinder If the phone does not ring check your Hunt Group or Phone system settings If the line is ringing move the phone line to another voice processing port If PathFinder does answer the problem is likely with the voice processing board First run the Universal Dialogic Diagnostics program found in the Dialogic System Software program group If any errors occur correct the problem and re test Check the Number of rings before system answers incoming calls field in the Configuration gt Telephony Setting
282. ve a large amount of data Back up the following directories and all their sub directories PATHFINDER DBASE PATHFINDER VOX PATHFINDER MESSAGES PathFinder System Administration December 2003 Issue 4 5 6 4 Log Files amp Error Messages Chapter 6 Back Ups Logs Errors and Troubleshooting Log Files amp Error Messages PathFinder outputs three types of logs O System Error O Maintenance Access H Daily System Activity All log files are in ASCII text format which allows them to be printed or viewed with a simple text editor like Notepad or Write System Error Log The PathFinder Error log is directed to a file named ERROR LOG The Error log file is stored in the PATHFINDER LOGS directory The Error log file contains general PathFinder information The Error log file is a cumulative file Once PathFinder is initialized the Error log file is written Each time PathFinder is reset or there is a general problem the new log information is appended to the existing Error log file Data Fields Each line in the Error log file contains four data fields Field Indicates First what type of log line is listed Column contains an alpha character Second the date the Error log line was generated Third the time the Error log was generated in a hh mm ss ttt format Fourth the error condition text varies in length Sample System Data Several lines appearing in the Err
283. voice mail indicators Does the telephone system use a Hook Switch Transfer on Single Line Ports YesO NoO Number of CO Lines or Trunks connected to the telephone system Number of telephones extensions connected to the telephone system List the single line port extension numbers that are to be used for Voice Mail Ports Will the Single Line Ports be placed in a voice mail group hunt group Yes L1 NoO What is the telephone system s voice mail group number or numbers PathFinder System Administration December 2003 Issue 4 5 D 4 PathFinder Install Guidelines Chapter Installation Forms amp Part Numbers BASIC INFORMATION continued Voice Mail Functions Number Of Voice Mailbox Users Subscribers Number of Internal Subscribers who have a phones in the telephone system Number of External Subscribers who do not have a phones in the telephone system Are internal subscribers going to forward their phones to their mailboxes yes O No O Will the telephone system provide Preset Call Forwarding to voice mail yes O No O Will Subscribers use Pager Notification yes O No O Automated Attendant Functions When is Auto Attendant to be used Daytime 1 Night Both_ _ Never Will Auto Attendant be used as overflow answering point to help live system operator Yes O No O Number of CO Lines to be directly answered by Auto Attendant FAX Detection Will the system be set to automatically route Fax calls Yes O No O F
284. wed by the mailbox number on the remote system Since the mailbox doesn t actually exist on the local system the Class Of Service VPIM xxx xxx area code is used to determine the type and settings used to record the message PathFinder System Administration December 2003 Issue 4 5 PathFinder Configuration Options 3 39 Chapter 3 MAINT Application Make sure you have created a COS named VPIM_xxx and that it s settings are correct for your needs PIM Settings System Networking 4 X Enable VPIM Support System Networking OK Area Code Length Remote Locations Cancel When Enable is V buttons and Settings window will become available Local Mailbox Parameter VPIM Remote Location Settings Return Address Domain Description Area Code ss Mailbox Length IP Name or Address Enable VPIM This check box turns on VPIM messaging Since the system will now Messaging accept longer mailboxes numbers callers may notice a delay from the time entering the actual box number to the time the greeting is played Only enable VPIM messaging if you are going to use it Area Code This numeric value sets the length for the area codes for this Length system Each system in a VPIM network can use different lengths for area codes A typical value is 3 Settings from 1 to 9 are valid This is not your local area code number Remote This list bo
285. without preamble Reports Storage 70 hours Timed Based Answering chainable time controls up to 10 December 2003 Issue 4 5 Overview 1 5 Chapter 1 Introduction Before You Begin System Options FIRST STEP You must determine which type of PathFinder Voice Processing system will best suit the needs of your company Vodavi offers a pre built system or a kit that will allow you to build your own system 1 A Turn Key is a pre built system that includes all the hardware software needed and can be configured as a stand alone unit or for a Local Area Network LAN Refer to Chapter 1 Getting Started 2 A Custom built system requires that you build a computer using PathFinder specifications configure the voice cards and install the related software programs Refer to Appendix C Building a PathFinder FYI The PathFinder System Administrator manual mainly addresses the Turn Key system unless Appendix C is referenced System Components PathFinder is made up of five components 1 Personal Computer PC 2 Operating System Microsoft Windows 2000 Professional 3 PathFinder Software The platform from which application modules operate e g Auto Attendant Voice Messaging etc 4 Hardware PBX integration hardware and Dialogic Voice Processing boards 5 Optional Software Modules Purchased separately e g Desktop Call Control Unified Messaging etc PathFinder Configuration
286. word Length December 2003 Issue 4 5 2 4 Configuration Preparation Chapter 2 Phone System Integration and Setup 5 ER x window displays select highlight the Vodavi phone Current PBX Selection 000 DEFAULT PBX 3 DIGIT BLIND XFER system you want to integrate r EBX Integrations Available and click Select New 107 VODAVI STARPLUS TRIAD 1 Select New 108 VODAVI STARPLUS TRIAD 2 109 VODAVI STARPLUS TRIAD 3 Do Not Change 111 VODAVI STARPLUS TRIAD S 125 VODAVI INFINITE DVX PLUS II 126 VODAVI INFINITE DVX PLUS III 127 VODAVI INFINITE DVX PLUS IV 128 VODAVI INFINITE DVX PLUS Mach I 135 VODAVI INFINITE DVX PLUS II 4 DIGIT EXT Help il Select the phone system that the voice processing system will be connected to ee 7 Ch PBX Int ti X shown in the Change PBX X dms xl Integration window to confirm You have selected PBX the system selected 135 VODAVI INFINITE DVX PLUS II 4 DIGIT EXT to replace 000 DEFAULT PBX 3 DIGIT BLIND XFER Do you wish to continue Yes No When the next PBX Integration window displays 1 r Install cl ick Install to load the new 135 VODAVI INFINITE DVX PLUS II 4 DIGIT EXT para meters X PBX Settings Transfer MWls etc X Subscriber Information X Class of Services ue 000 DEFAULT PBX 3 DIGIT BLIND XFER PBX Integration xi Remove information before in
287. ws the Subscriber s mailbox and FirstName peres extension number Last Name Delete User 2 Complete the fields for this Subscriber Password as follows Department Doo O First Name and Last Name The ae BASIC zj names can be changed as needed Password The default password is IE UEY four zeros 0000 This password is changed by the Subscriber when they Mailbox Settings Extension Settings first log in Department Enter the department or area in which the employee works this field is used to provide additional information in reports PathFinder System Administration December 2003 Issue 4 5 3 48 Edit Options Chapter 3 MAINT Application Class of Service COS To change the Class of Service click on the drop down list and select the COS to associate with this mailbox Tutorial Determines if the tutorial is played when the mailbox owner accesses PathFinder o If option is disabled the subscriber s COS does not allow for a first time tutorial o If option is enabled and not checked the subscriber has probably already heard the tutorial o If option is enabled and is checked on the next call into PathFinder the mailbox owner will access the tutorial 3 Click on Save to add this definition to PathFinder Mailbox Settings To adjust Mailbox Settings click on Mailbox Settings from the Edit User s Settings window The following window will display Mailbox Use
288. x holds all remote locations configured for this system A Locations remote location must be configured before message may be sent The list does NOT control systems that can send messages to this local system Use the Add Edit and Delete buttons to manage the locations You may Copy a location by selecting the location and pressing Edit Then change the area code and press OK See VPIM Location Settings for more information Local Mailbox When a VPIM message is sent from this system to a remote Parameter system the remote system needs to know the address of this system so that replies can be sent Return Address Enter the IP name of this machine so that remote systems can Domain connect to this system Typically the name will be pathfinder ourdomain com PathFinder System Administration December 2003 Issue 4 5 3 40 PathFinder Configuration Options Chapter 3 MAINT Application FAX Settings Sets various configuration options for the Fax option Displayed by selecting Fax Settings from the Configuration menu FAX Settings 3 X Setup and Administration Administration password Io o 1 Allow voice attachments Event group to use when sending None FAX ID for this system 1 x FAX On Demand Maximum documents a caller can select Callers must call from FAX machine LI FAX Send Parameters Retry attempts for failed sends File to send as cover sheet i T
289. y window will display Learn Vodavi Inhouse Tones Freq 1 not present Freq 2 not present On not present Off not present Cadence Learn process complete Mark this tone set if you wish to Consolidate Tone Type _F1 Hz F2 Hz On ms Dial Tone Dual Tone 436 40 436440 continuous Q Ring Dual Tone Cadence 428 60 502449 1880 270 4020 350 Busy Dual Tone Cadence 477 40 618442 490 40 500 50 Reorder Dual Tone 43640 436440 continuous ie The Wizard will run a series of tests to learn the tones of the phone system This learning process will take several minutes Off ms Sound at ON To hear the test check the Sound at ON box 17 If the data registers all green lights in the Tone column click Keep Data If there are any red lights re run the test 18 When the Verifying the Learn window displays click Next to start the tone verification process PBXpert Wizard Step 9 of 10 Yerifying the Learn E x You are now ready to test the tones you learned in step 8 Press the NEXT button to begin lt Back Cancel Help PathFinder System Administration December 2003 Issue 4 5 B 10 PBXpert Software Chapter PBXpert for Call Analysis The Consolidated Data window will display during the process Test Vodavi Inhouse tsf Consolidated Data e 5 Fre q 2 e Jn Off Cadence Test process comp

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