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1. 33 Configuring simultaneous ringing for multiple telephones EC500 34 Chapter 4 Answering a call 35 Chapter 5 Making a call 37 Making an emergency call 37 Clearing a number 37 Redialing a number 38 Using voice dialing 38 Making a call using edit dialing 39 Calling a person from the contacts list 39 Calling a person from the call log
2. 40 Chapter 6 Standard Call Related Features 41 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 5 Muting a call 41 Putting a call on hold 41 Transferring a Call 42 Forwarding calls 42 Send All Calls 42 Forwarding calls 42 Conference calls 43 Chapter 7 Bridged call appearances
3. 9 Scrolling and Navigation 12 About Icons 12 Telephone stand 17 Using the On screen Keyboard 17 Cleaning the screen 18 Chapter 2 The Home Screen 21 Options and Settings 22 Setting Go To Phone Screen on Calling 23 Setting Go To Phone Screen on Ringing 23 Setting Go To Phone Screen on Answering
4. 50 Deleting a contact 51 Chapter 9 Using USB Flash Drives with your phone 53 Adding contacts from an external file to your contacts list 53 Replacing your contacts list with an external file 54 Copying your contacts list to a USB flash drive 54 Temporarily using a USB contacts list 55 Using pictures from your USB device as a screensaver 55 Chapter 10 Call Log 57 Viewing the call log 57 Viewing Call Log details
5. 23 Setting dialing options 24 Changing the voice dialing setting 24 Changing the voice dialing language 25 Setting redial options 25 Configuring call timers 25 Configuring visual alerts 26 Setting the audio path 26 Setting contact names to display during calls 27 Adjusting the display brightness 27 Turning button click sounds on and off
6. 26 Voice dialing changing setting 24 changing the language 25 voicemail logging in 61 W weather adding a location 67 application 67 updating 67 World Clock adding locations 65 selecting a location 66 viewing location details 66 Index Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 73 Index 74 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009
7. 30 R redial 38 redial options setting 25 replacing contacts list with an external file 54 Ring Pattern choosing 29 S screen cleaning 18 screensaver from USB pictures 55 Scrolling and Navigation about 12 SENDALL 42 T Telephone display icons about 12 Telephone stand about 17 Thumb drives 53 Transfer 42 U USB files 53 55 merging with contacts list 53 pictures 55 USB flash drives working with 53 V Visual Alerts configuring
8. 69 Bluetooth headset operating 70 bridged call appearance about 45 joining 45 Bridged Calls answering 45 Browser about 31 icons and softkeys 31 button click sounds configuring 28 button labels personalizing 30 C Calculator 68 call log about 57 calling a person 40 clearing entries 58 turning off 59 viewing 57 Call Log removing an entry 58 viewing details 57 Call Settings changing dialing setting 24 changing voice
9. 45 Answering a call on a bridged line 45 Joining a call on a bridged line 45 Making an outgoing call on a bridged line 45 Chapter 8 Contacts 47 Searching for a contact 47 Viewing contact details 48 Adding a new contact 48 Editing a contact 49 Setting up Favorite contacts 50 Changing the Primary Contact Number
10. 53 name display during calls 27 searching 38 47 selecting 48 Contacts about 47 adding a new 48 editing favorites 50 editing primary number 50 importing exporting via USB flash drives 53 copying contacts list to USB file 54 coverage 42 D Dialing Options setting 24 directory calling a person 33 Display adjusting brightness 27 E Edit dialing 24 39 Emergency call 37 error tones turning off 28 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 71 F Favorite contacts setting up 50 Features ab
11. 35 K Keyboard using 17 L Language changing display 29 changing voice dialing 25 legal notices 2 logging in as a guest 64 Logging in to your telephone 63 logging in to your telephone extension 63 Logging out of your telephone extension 63 M Memory sticks 53 messages getting 61 muting calls 41 N Navigation Arrows page control 12 41 right 12 41 up amp down 12 41 O On hook dialing 24 On screen keyboard about 17 Options amp Settings about 22 call logging
12. 59 changing language 29 choosing ring pattern 29 configuring visual alerts 26 go to Home screen when idle 28 go to phone screen on answering 23 go to phone screen on calling 23 go to phone screen on ringing 23 redial settings 25 Setting dialing options 24 setting the Quick Touch panel 30 outgoing calls making a call 37 making a call on a bridged line 46 redialing a number 38 Outgoing Calls edit dialing a number 39 P pairing 69 Phone Settings about 22 pictures from USB files as a screensaver 55 Index 72 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Primary Number changing 50 Q Quick Touch panel configuring
13. 28 Setting the Home screen to display when the phone is idle 28 Turning error tones on or off 28 Choosing your ring tone 29 Changing the display language 29 Setting the Quick Touch panel 30 Personalizing button labels 30 Browser 31 About Web browser icons and labels 31 Chapter 3 Features menu 33 Accessing the Features menu 33 Calling a person from the directory
14. 57 Adding an entry from the call log to your contacts list 58 Removing an entry from the Call Log 58 Clearing all entries from the call log 58 Turning off call logging 59 Chapter 11 Getting your messages 61 Logging into your voicemail 61 Chapter 12 About Logging In to and Out of Your Telephone 63 Logging in to your telephone extension 63 Logging out of your telephone extension 63 Logging in as a guest user 64 Chapter 13 Avaya Home Screen Applicatio
15. Note If you don t add a qualifier and multiple numbers exist for that contact the telephone always dials the first number listed 4 When one or more contacts display Touch the entry you want to dial or scroll to a different number and touch Call Touch the Details button to view all of the numbers for a contact If none of the matches represent the contact number you want touch Retry and repeat the voice initiated dialing command from Step 3 Touch Cancel to exit voice dialing and return to the main contacts screen Making a call using edit dialing Prerequisites Your system administrator has to authorize this function To set up edit dialing see Setting dialing options Setting dialing options on page 24 Edit dialing works just like making a call on your cell phone just start entering the number without hearing a dial tone Using the Bksp softkey you can backspace to edit the number before actually dialing it 1 From the Phone screen enter the number you want to call 2 To edit the number use the on screen keyboard and touch the Bksp softkey to erase the previous character one character at a time If you are unfamiliar with the on screen keyboard see Using the On screen Keyboard on page 17 To remove the entire number touch Clear 3 Press Call or OK Calling a person from the contacts list You can call someone in your Contacts list by saying their name see Using voice dialing on
16. Contact Number on page 50 for more information 8 Touch Save Editing a contact 1 Press Contacts 2 Search for the contact you want to edit 3 Touch the Details button to the right of the contact to display detail information 4 Touch to add another number for the contact or touch Edit to edit the name or any of the numbers 5 To edit a name or number take one of the following actions Touch Primary to change the primary number See Changing the Primary Contact Number on page 50 for more information Touch the Name or number you want to edit Touch a blank line to add a number Touch Cancel to return to the Contacts list 6 Use the onscreen keyboard to make changes to the contact information See Using the On screen Keyboard on page 17 for more information 7 Touch Done 8 To change other contact information repeat Steps 5 through 7 9 When you finish changing contact information touch Save Editing a contact Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 49 Setting up Favorite contacts You can assign up to sixteen favorite numbers from your Contacts list as one touch speed dial buttons on the Home screen A contact must be set up before you can assign any associated phone numbers as favorites 1 Press Contacts 2 Search for the contact you want to set up as a favorite 3 Touch the Details button for the contact to display d
17. You can join an existing call on a bridged line Touch the call appearance of the bridged call in progress that you want to join Making an outgoing call on a bridged line When you make a call on a bridged line you are using another person s line The caller ID may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 45 1 Touch the bridged line you want to use 2 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list Bridged call appearances 46 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 8 Contacts You can save up to 250 names and up to 3 telephone numbers per name You can use voice dialing to speak the contact name see Using voice dialing on page 38 for information You can also import or export a Contact list using a USB device see Using USB Flash Drives with your phone on page 53 for information Note If you press the Contacts button and nothing happens your system administrator has disabled the button Searching for a contact You can search for any name by typing a full name or you can type just a few letters of the name and let the telephone display matching entrie
18. you can reactivate it or pair another supported Bluetooth headset the current device the phone recognizes is listed first with a check mark on a list of available devices Touch the appropriate Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 69 device headset to select it from the list then touch Activate Alternately you can touch Add to add another device to the list and pair it with the phone as described in the previous step 6 Every headset has a stored Passkey but if yours is not processed you may be asked to enter one using the dialpad Avaya products use 0000 as the Passkey for non Avaya headsets consult your manufacturer s documentation Passkey entry can be up to 16 digits but most devices use four digits When complete touch Enter 7 When the confirmation tone sounds press Finish When pairing completes the top line of the telephone display shows a Bluetooth logo icon to indicate the wireless headset is active Operating a Bluetooth headset The operation information provided here is generic and may not apply to all wireless headsets particularly those that are not Avaya branded You should consult the information your headset manufacturer provides for specific information Note Be sure your Bluetooth headset s battery is charged according to manufacturer instructions Basic headset operation is as follows Press and hold the Power button for at least three seconds t
19. 2 Touch Settings 3 Select Guest Login 4 Touch Enter 5 Touch Password 6 Enter your password 7 Press Enter 8 Touch the left or right arrow to select the expected amount of time you will use this phone You can log out as a guest at any time despite the duration you select 9 Press Enter About Logging In to and Out of Your Telephone 64 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 13 Avaya Home Screen Applications Avaya provides three useful applications with your phone The World Clock application allows you to find out the time temperature day and date in a selected city or country The Weather application provides forecast information via an internet service for a location you specify The Calculator application lets you perform calculations using the touch screen Note If you press the Home button and don t see World Clock or Weather your administrator has not made these applications available to you Related topics Adding World Clock locations on page 65 Viewing World Clock details on page 66 Using the Weather application on page 67 Using the Calculator on page 68 Adding World Clock locations You can set up as many as six locations for which you can track the time and related information Once you set up one or more locations the World Clock application will display the associated time of day and an icon representing the current weather condition f
20. Country Your entry can be up to 60 characters in length For information about using the keyboard see Using the On screen Keyboard on page 17 Save the location using the check mark on the on screen keyboard Note If there is more than one possible match for the location you entered a screen displays a list of up to 10 potential locations Touch a location on the list to select it as your location or touch Back to return to the Location Entry screen without making a selection If you don t see the location you want touch Back and enter more information such as a comma followed by a country name 4 When the Locations screen displays you can Touch Add to add another location use the on screen keyboard to enter the information as described in Step 3 and save it using the check mark or Touch a location line to view time related details about or to delete that location or Touch Back to return to the Home screen Viewing World Clock details 1 Press Home 2 Touch World Clock 3 Touch anywhere on the line of the location you want to look at Details include the local time day date location name local temperature and an icon indicating the local weather conditions If a temperature is not available two dashes show in its place When the local weather is not available that detail is left blank Avaya Home Screen Applications 66 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November
21. dialing language 25 Call Timers configuring 25 Call Related Features about 41 calling a person from the call log 40 from the contacts list 39 from the directory 33 calling using voice dialing 38 cleaning the screen 18 Clearing a number 37 Clock application 65 conference calls about 43 setting up 43 contacts 27 38 39 47 49 51 53 55 58 using temporary USB files 55 adding from the call log 58 calling a person 39 copying to USB flash drive 54 deleting 51 editing 49 merging USB files with
22. line and then either Touch a participant name and touch Silence to mute the person Touch a participant name and touch Drop to drop this person from the conference call Touch Refresh to refresh the conference details Touch Back to exit the conference details screen and return to the Phone screen Forwarding calls Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 43 Standard Call Related Features 44 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 7 Bridged call appearances Your phone may show one or more bridged call appearances on the display screen in addition to your own call appearances A bridged call appearance typically belongs to someone else but bridging allows you to see if that call appearance is in use answer calls on that appearance or join a call in progress on that call appearance from your telephone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line Answering a call on a bridged line is basically the same as a call on a primary line 1 Touch the bridged call that you want to answer The ringing line will typically be selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringing line just like for an incoming call to a primary line 2 Touch Answer Joining a call on a bridged line
23. on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment FCC Industry Canada Radiation Exposure Statement This device Avaya one X Deskphone Edition 9670G IP Telephone complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncontrolled environment and must not be co located or operated in conjunction with any other antenna or transmitter Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 3 4 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Contents Chapter 1 Introduction to the 9670G IP Telephone 9 Overview
24. the calculator World Clock and Weather applications if available Volume Press Volume to adjust the volume of the handset headset speaker and ringer Headset Press Headset to use the headset if it is connected Only HIS headset cords are compatible with your phone Mute Press Mute to mute a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset Forward Press Forward to display the Forwarding menu Overview Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 11 Scrolling and Navigation Use the onscreen up and down arrow buttons on the right middle of the screen to scroll up or down through a list Touch and hold the appropriate scroll button to scroll a page at a time in the designated direction or to activate scrolling auto repeat To switch between call appearances and features use the Features button or Calls button in the upper right of the Phone screen to switch between call appearances and features Touch Features to move from the Phone screen to the Features list or touch Calls to move from the Features list to the Phone screen When a list item has a Details button a right facing arrow touching it shows more information about the item For example touching the arrow to the right of a contact name produces a detail screen showing all the numbers on file for that p
25. 09 15 Icon Description Weather is cloudy Weather is a light rain Weather is rainy Weather is snowy Weather is icy Weather is thunderstorms Weather is windy Weather is severe storms See more Home screen icons See previous page of Home screen icons Access the Main Menu Clean Screen option Access the Main Menu Guest Login option Access the Main Menu Log out option Access the Main Menu Network info options Access the Options amp Settings Screen and Sounds Options menu Access the Options amp Settings Call Settings menu Access the Options amp Settings Application Settings menu Introduction to the 9670G IP Telephone 16 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Icon Description Access the Options amp Settings Advanced Settings menu Telephone stand Your telephone can be placed in two positions a lower position and an upright position You can adjust the display screen to different angles To move the display screen gently pull from the top of the display screen towards you As you pull the screen towards you you will hear a clicking sound Each of these clicks is a locking position for the display screen Gently push on the display screen to adjust the screen to a previous position Using the On screen Keyboard An on screen keyboard appears when you add or edit a contact name or number or when you personalize labels for you
26. 2009 Note Temperature units for world time are controlled by the Display Units in the Weather application 4 Take one of the following actions Touch Delete to remove this location from your World Clock application Touch Back to return to the Home screen Using the Weather application To activate the Weather application you must input the city or postal code for which you want weather reports and indicate whether you want temperatures and wind speeds displayed as English or Metric units Once you set up the location and measurement the Weather application will display the associated current temperature wind speed and humidity if the temperature is 50 degrees Fahrenheit or 10 degrees Centigrade or more or wind chill if the temperature is less than 50 degrees Fahrenheit or 10 degrees Centigrade Icons indicate current weather conditions and sunset sundown times see About Icons on page 12 for descriptions Forecasts are shown for the current day and the next day as is the last time weather information was updated Weather information is updated according to the update schedule of the internet service providing the information whenever you touch the Refresh softkey or change the location Note If you press the Home button and don t see a Weather option your administrator has not made this application available to you Note This application relies on internet connectivity to retrieve location specific information If
27. 53 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format Temporarily using a USB contacts list Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 55 1 Plug the USB device into the jack near the top left edge of your phone 2 At the phone press the Home button 3 Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen display times out after the administered idle period Note If you disconnect the USB device from the telephone the standard screensaver replaces your pictures after the designated idle period Using USB Flash Drives with your phone 56 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 10 Call Log You can use the Call Log to view lists of your outgoing answered or missed calls When you have one or more missed calls the Call Log button lights and the Missed Calls icon and the number of missed calls display on the top line To call a person listed on your Call Log see Calling a person from the call log on page 40 Viewing the call log 1 Press Call Log You can go to the top of the list by pressing Call Log again 2 If you want to see a different list touch the applicable icon at the upper right representing answered outgoing or missed calls 3 Scroll up or down to vie
28. Avaya one X Deskphone Edition for 9670G IP Telephone User Guide 16 602638 Issue 2 November 2009 2009 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the time and we hav
29. Home screen icon that designates the general phone number for a favorite Contact See Setting up favorites for more information Home screen icon that designates the home phone number for a favorite Contact See Setting up favorites for more information Home screen icon that designates the work phone number for a favorite Contact See Setting up favorites for more information Home screen icon that designates the mobile phone number for a favorite Contact See Setting up favorites for more information Call Log all calls Call Log Missed call Call Log Outgoing call Call Log Answered call Contact General telephone number Contact Home telephone number Introduction to the 9670G IP Telephone 14 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Icon Description Contact Mobile Telephone number Contact Work telephone number Contact Favorite Feature is on Feature is off Phone is paired with and able to communicate with a Bluetooth headset Access the Home screen WML Browser application if available Access the Home screen telephone Settings menu Access the Home screen Calculator application Access the Home screen World Clock application Access the Home screen Weather application Weather is clear fair Weather is partly cloudy About Icons Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 20
30. Options amp Settings 4 On the Call Settings menu touch Visual Alerting to change it from Off to On or On to Off 5 Touch Save to save the setting or Cancel to return to the menu without saving Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Call Settings 5 On the Call Settings menu touch Audio Path 6 Touch the setting to toggle between the available choices For example if the current setting is Handset touching that line changes that setting to Headset Touching the setting again changes it to Speaker and so on The Home Screen 26 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Note If the audio path is set to Headset and your headset uses switchhook control typically true for wireless headsets the Voice Dialing feature cannot receive input from the headset 7 Touch Save to save the setting or Cancel to return to the menu without saving Setting contact names to display during calls You can set your phone to use names from your Contacts list when the calling or called party number matches a number on your Contacts list 1 Press Home 2 Touch Settings 3 Touch Options amp Setting
31. USB device as your telephone screensaver The Backlight Off icon turns off the telephone backlight saving energy The backlight automatically comes back on if you get a call or press any button You can also use Contacts to put speed dial icons for up to eight Favorite numbers on your Home screen Your administrator may make other Web based applications available to you for example a corporate directory or support page To invoke any application you see on the Home screen touch its icon If you have designated more than eight Favorites or your administrator has enabled more than eight total WML and Avaya provided applications you have a second page for your Home screen Touch the arrow icon on the right side of the Home screen to view the next page Note The Settings options that appear depend on how your extension was administered Some options described in this guide may not be available to you Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 21 Options and Settings The Settings menu contains choices for Options amp Settings Bluetooth Setup Network Information Guest Login Log Out Touch Screen Cleaning About Avaya one X The Options amp Settings menu provides access to Call Settings including choices for automatically displaying the Phone screen when you get an incoming call or when you place a call turning call timers on or off control
32. access to the internet or the Weather com service is interrupted or if the particular location does not return data a Warning icon will display Note Depending on the particular location the High Temperature for Today s forecast may be removed after 2 00 p m in that location 1 Press Home 2 Touch Weather 3 Take one of the following actions Using the Weather application Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 67 If this is not the first time you are accessing the Weather application proceed to Step 4 If this is the first time you are accessing the Weather application enter a location or postal code of up to 60 characters in length A unit selection default of Metric displays touch it to change toggle the setting to English Save the entry using the check mark on the on screen keyboard For information about using the keyboard see Using the On screen Keyboard on page 17 Note If there is more than one possible match for your location a screen displays a list of up to ten potential locations Touch a location on the list to select it as your location or touch Back to return to the location entry screen without making a selection If you don t see the location you want touch Back and enter more information such as a comma followed by a country name 4 When the Weather information for the location you entered displays you can Touch Location to change the ci
33. bled this light flashes when you receive an incoming call Missed Call Indicator The icon on the Call Log button is illuminated when you have missed calls The top line shows the Missed Call icon and the number of calls missed Introduction to the 9670G IP Telephone 10 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Name Description Prompt Line View the prompt line to see helpful information such as the expected action to take on a screen Call Appearances Depending on how the Setting the Quick Touch panel on page 30 is administered three or six lines are available for calls Touch the line to initiate or answer a call Softkeys Use the softkeys to act on objects displayed on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed Message Press the Message button to connect directly to your voicemail system Navigation Arrows Touch the right facing arrow at the upper right of a screen or to the right of a list item to move to the next or a related screen Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your Contacts list Call Log Press Call Log to view a list of your outgoing incoming and missed calls Home Press Home to configure options and settings log out access your favorite contacts view network information and access
34. call Configuring simultaneous ringing for multiple telephones EC500 The EC500 feature allows you to have incoming calls to your desk phone ring on your office telephone and your cell phone at the same time This allows you to answer office calls while you are away from your desk The cell phone number is programmed by your system administrator 1 From the Phone screen scroll right to access the Features menu 2 Touch EC 500 Note When EC500 is on the top line displays a cell phone icon see About Icons on page 12 for an illustration Features menu 34 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 4 Answering a call When you receive an incoming call the incoming call is usually selected automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually An incoming call displays as a green line with a ringing bell icon To answer the call just touch the call appearance line Note Depending on how your telephone is administered there may be some differences in the steps this procedure describes If you do not have the Go to Phone Screen on Ringing option enabled incoming calls are sometimes displayed on the top line of the screen You can touch the line to answer the call or press the Phone button to view the Phone screen Answer an incoming call in one of the following
35. displayed for your extensions features and speed dial buttons For example you can change the label for your extension to My Line 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Application Settings 5 On the Application Settings menu touch Personalize Labels 6 Touch either Extensions or Feature labels depending on which type of label you want to personalize 7 Touch the label you want to edit 8 Use the Edit keyboard to type the new label For information about using the keyboard see Using the On screen Keyboard on page 17 The Home Screen 30 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 9 Touch the checkmark to save the new label or Cancel to return to the menu without saving 10 You can revert back to the default button labels by pressing Home then touching Settings gt Application Settings gt Restore Default Button Labels Browser Your telephone includes a Web browser capability that can be used to present additional applications The items available through the Web browser vary depending upon how your telephone is administered Contact your system administrator with any questions Access the browser through the Home screen by pressing Home If you don t see the Browser option on the Home screen no Web applications are available for your phone About Web browser icons and labels The icons and labels in the following table
36. e no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http www avaya com support Licenses USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http support avaya com LicenseInfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or
37. elease number of your telephone software The Home Screen 22 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Setting Go To Phone Screen on Calling Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Call Settings 5 On the Call Settings menu touch Phone Screen on Calling to change it from Yes to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Setting Go To Phone Screen on Ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Call Settings 5 On the Call Settings menu touch the Phone Screen on Ringing setting to change it from Yes to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Setting Go To Phone Screen on Answering Set Go To Phone Screen on Answering to Yes to automatically display the Phone screen when you answer a call 1 Press Home 2 Touch Settings Options and Settings Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 23 3 Touch Options amp Settings 4 Touch Call Settings 5 On the Call Settings menu touch the Phone Screen on Answering sett
38. erson You act on objects such as a line or softkey by touching them or by touching the on screen softkey labels Softkey labels change according to the context For example touch a contact to place a call to that person touch a line on the Phone screen to answer an incoming call to go off hook to place a call or to resume a call on hold About Icons The icons in the following table indicate the state of a call navigation choices Call Log types Contact phone types feature status or the status of an attached or paired device Depending on their purpose some icons appear on the top line for example to notify you that a headset is active or that you have missed calls in the Call Log Other icons display on call appearance lines to show call states Icons also appear on application screens like the Contacts list Call Log or World Clock and Weather Home screen icons are touch based to let you initiate actions like changing telephone settings accessing the Web browser or accessing Avaya applications like the Calculator World Clock and Weather Your administrator might make other optional Home screen icons available to you that do not appear in this table Such icons represent optional applications for which your administrator can provide information Icon Description Incoming call is ringing This call appearance line is not currently in use Call is active Introduction to the 9670G IP Telephone 12 Avaya one X Deskp
39. etail information 4 Touch Favorite 5 Touch the number you want to set as a favorite 6 Enter a caption or label you want to appear on the Home screen for this favorite See Using the On screen Keyboard on page 17 if you need help entering the caption or label text 7 If you entered the caption or label using the on screen keyboard touch Done Otherwise proceed to Step 8 8 Touch Save Note To remove a favorite contact number from the Home screen follow the same procedure as for setting up a favorite and touch the number to toggle it from on to off Make sure its status has changed then touch Save 9 Repeat Steps 3 through 7 to set up another favorite contact Changing the Primary Contact Number If a contact has two or three numbers the primary contact number is the first number in the list It is the number dialed when you touch a contact in the Contacts list By default the first number you enter for a contact is the primary number 1 Press Contacts 2 Search for the contact whose primary number you want to change 3 Touch the Details button for the contact to display detail information 4 Touch Edit Contacts 50 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 5 Touch Primary 6 Touch the number you want to become the new primary number 7 Touch Done 8 Touch Save Deleting a contact 1 Press Contacts 2 Touch the Details button on the contact
40. f your 9670G IP Telephone You now have a wireless headset that allows you to move around while engaged in a call If you have problems with your headset or with your telephone while your wireless headset is operating contact your telephone administrator for assistance Related topics Pairing a Bluetooth headset with your phone on page 69 Operating a Bluetooth headset on page 70 Pairing a Bluetooth headset with your phone Before using your wireless headset for the first time it must be paired with your phone so that they recognize each other If you get a new headset you must repeat the pairing process The 9670G supports only one wireless headset at a time Note If your Bluetooth headset is not an Avaya brand read the manufacturer s pairing instructions before proceeding Although your headset package may include instructions for pairing the headset with any telephone this procedure provides 9670G specific pairing information 1 Press Home 2 Touch Settings 3 Touch Bluetooth Setup 4 Take one of the following actions If this is not the first time you are pairing a headset proceed to Step 5 If this is the first time you are pairing a headset touch Add If the correct device type is not highlighted touch the other device type to select it Follow the instructions on the screen and touch Start to begin the pairing process Proceed to Step 6 5 If this is not the first time you are pairing a headset
41. g the USB device into the jack near the top left edge of your phone 2 Touch Select to select Merge file and phone contacts Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 53 The Merge option is shown only when both the USB file and the phone have contacts 3 The merge occurs automatically When complete review the statistics displayed which show the number of entries duplicates and any errors 4 Touch Save to write the merged Contacts list back to the USB device and return to the list of contacts USB actions or touch Exit to return to the list of contacts USB actions without writing the merged file to the USB device Note Attempts to merge more than the 250 entries allowed produces a List Full screen which lets you either save the partial list the first 250 entries or cancel the merge without writing the external file s contents to the telephone Replacing your contacts list with an external file Use a USB flash drive to replace your entire contacts list with the contacts from an external file Incoming contacts must have a name and at least one and no more than three telephone numbers with associated types If not provided the type of number will default to the general type Your system administrator can provide detailed format information about external data source files 1 Plug the USB flash drive into the jack near the top left edge of your phone 2 Either scroll to Replace phone con
42. ged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number 1 Touch the Emerg softkey If you do not see an Emerg softkey pick up the handset or press the Phone button then touch the Emerg softkey 2 If the telephone prompts Do you want to make an emergency call touch the Yes softkey Some phone systems will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker and displays Emergency Call in Progress 3 To end the emergency call touch the Drop softkey or press the Speaker button Clearing a number Touch Clear to erase all dialed digits and enter a new number Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 37 Redialing a number 1 From the Phone screen touch Redial The last number will be redialed or you will see a list of the most recent numbers that you have dialed from which you can select one to redial See Setting redial options on page 25 for information on redial settings Note Your system administrator can disable Redial functionality 2 Touch the number you want to redial Using voice dialing You can say a name to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specif
43. hone Edition for 9670G IP Telephone User Guide November 2009 Icon Description You placed this call on hold Your calls are being forwarded A bridged call appearance is in use EC500 is on A conference call is active You placed a conference call on hold Speakerphone volume is being adjusted Headset volume is being adjusted Details button Touch to display more information about a line item or to access related information screens Unnamed registration in effect The call in progress is muted The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button Your administrator may place this icon on one of your softkeys as an energy saving measure Pressing this softkey turns the display backlight off When the backlight is off any activity on your telephone turns it back on Team icon indicating this team member is available Your system administrator sets up teams as applicable Team icon indicating this team member is having calls forwarded Team icon indicating this team member is busy on a call and not available About Icons Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 13 Icon Description Team icon indicating this team member is busy and is forwarding all calls Team busy and ring icon Team busy and ring more icon Team icon indicating a team member is calling
44. ic number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature 1 Press Contacts If Voice dialing is enabled a Voice softkey displays 2 When voice dialing is active a green bar displays on the top of the Voice softkey If you don t say a name after a while voice dialing times out and the green bar disappears If no tone is generated or if no green bar appears next to the Voice softkey touch Voice again to restart voice dialing Note To make voice initiated dialing available each time you access your contacts see Changing the voice dialing setting on page 24 To change the language you want to use for voice dialing commands see Changing the voice dialing language on page 25 3 Within a few seconds or as soon as you hear the tone say the name of the person you want to call You can say the name in first name last name order even if the name is displayed as last name first name order and separated by a comma in your Contacts list You can add a qualifier for example at home at office mobile phone cell phone or say one of the contact number types Home Work Mobile with the name For Making a call 38 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 example to reach Sam Jones at his primary number you can simply say Sam Jones To reach Sam Jones at home you might say Call Sam Jones at home
45. indicate navigation choices application choices or data entry choices that display while working with Web pages With the exception of Home Refresh and Stop some Web softkey icons and labels may be customized and not included in this table Icon Description Home or Softkey that exits the current Web application or function and displays the Home page Softkey that refreshes the display re display the current Web page More Softkey that displays additional softkeys pertaining to the Web page application or function being performed Scroll to the previous or next page Click to dial link Touch this icon to dial the telephone number with which it is associated Add to the Contacts list Touch this icon to add the telephone number and contact information with which it is associated Browser Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 31 The Home Screen 32 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 3 Features menu The Features menu gives you access to advanced telephony features such as Directory Abbreviated Dial and Call Forwarding Directory allows you to dial other users on your system by name You can use Send All Calls and Call Forward to have your incoming calls sent to other numbers When set to on EC500 allows calls to your desk phone to also be sent to your cell phone Forwarding features are also listed in the For
46. ing Language 5 Touch the line with the language you want voice dialing to recognize 6 Touch Yes to confirm the selected language 7 Touch Save to save the setting or Cancel to return to the menu without saving Setting redial options You can set Redial to dial the last number you dialed or to display a list of the last numbers you dialed 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 On the Call Settings menu touch Redial to change it from List the last six numbers display when you touch Redial to One Number touching Redial dials the last number called or One Number to List 5 Touch Save to save the setting or Cancel to return to the menu without saving Configuring call timers You can set your call settings to display the duration of calls You can turn the call timer display on or off 1 Press Home 2 Touch Settings 3 Touch Options amp Settings Options and Settings Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 25 4 On the Call Settings menu touch Display Call Timers to change it from On to Off or Off to On 5 Touch Save to save the setting or Cancel to return to the menu without saving Configuring visual alerts When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off 1 Press Avaya Menu 2 Touch Settings 3 Touch
47. ing to change it from Yes to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Setting dialing options Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want on hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing may not be available to you depending on how your system is administered 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 On the Call Settings menu touch Edit Dialing to change it from On Enabled to Off Disabled or Off to On 5 Touch Save to save the setting or Cancel to return to the menu without saving Changing the voice dialing setting 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 On the Call Settings menu touch Voice Dialing to change it from On to Off or Off to On 5 Touch Save to save the setting or Cancel to return to the menu without saving The Home Screen 24 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Changing the voice dialing language 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 On the Call Settings menu touch Voice Dial
48. is set by your administrator or if not set defaults to 10 minutes of inactivity 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Screen amp Sound Options 5 On the Screen amp Sounds menu touch the Return to Home Screen setting to change it from Yes the default to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Turning error tones on or off If the Error Tones option is On your telephone produces audible feedback when you press a button that isn t valid or try to exceed the size of a text field If you do not want to hear error beeps set your error tone to Off The Home Screen 28 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 1 Press Home 2 Touch Settings 3 Touch Screen and Sound Options 4 On the Screen and Sounds menu touch Error Tones to change it from On to Off or Off to On 5 Touch Save to save the setting or Cancel to return to the menu without saving Choosing your ring tone You can choose your ring tone from two different sets of sounds Classic ring tones are simple synthesized sounds Rich ring tones are richer more complex sounds A check mark indicates which ring tone is currently selected 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Screen and Sound Options 5 On the Screen and Sounds menu touch Personalized Ringing 6 If y
49. ling how Redial works turning Visual Alerting on or off and more Application Settings including choices for personalizing button labels for turning call logging on or off and for including bridged calls in your call log Screen amp Sound Options including choices for adjusting your phone s brightness changing the ring pattern selecting a different display language showing the quick touch panel and setting button clicks and tones Advanced Options including choices for backing up and restoring your settings options and button labels You can also set Automatic Gain Control AGC for your headset handset and or speaker audio Bluetooth Setup lets you pair a Bluetooth capable wireless headset with your phone so you are not tied to your desk during calls Network Information shows summaries of network related parameters for your phone often used in troubleshooting with your administrator Guest Login lets you log in to another 9670G phone and access your own phone s features and functionality Log out is used when you want to sign off the phone to protect your settings or to allow another user to log in to your phone Logging out prevents unauthorized use of your phone Log out does not display unless your phone and any associated button module is in an idle state Touch Screen Cleaning disables the display so you can remove fingerprints or other marks from the touch screen About Avaya one X provides the r
50. lls are deleted from the call log However if you are viewing the All Calls list touching Clear All deletes all calls from the call log 1 Press Call Log 2 If you do not want to delete all calls touch the icon at the upper right representing the list you want to clear Call Log 58 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 3 Touch Clear All to delete all of the entries in the list you are viewing 4 Touch Clear All to confirm Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call log 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Application Settings 5 Touch Call Log to change the setting to or from On or Off To turn logging of bridged lines from Yes to No touch Log Bridged Calls 6 Touch Save to save the new setting or Cancel to return to the Application Settings menu Turning off call logging Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 59 Call Log 60 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 11 Getting your messages Press the Message button to connect directly to your voicemail system The lighted Message button and a red light on the upper right hand corner of your telephone indicate when you have mes
51. mmonia or solvents to clean the touch screen Do not get moisture into openings Cleaning the screen Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 19 Introduction to the 9670G IP Telephone 20 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 2 The Home Screen Press the Home button under the display to access the Home screen The Home screen has icons that let you access your telephone s options and settings to adjust or customize them access Web based applications to get information about the time and weather in different parts of the world display a calculator view your phone and network settings use Favorite speed dial buttons and log out The exact content of your Home screen depends on how your administrator has set up your system but it normally includes the following standard Avaya features Settings displays a menu that lets you change your call settings the language in which information displays on the screen the way your screen looks and sounds pair your phone with a Bluetooth headset log into a phone as a guest clean your screen log your phone out and more World Clock shows the time and weather in different parts of the world Weather shows the current weather conditions in your area and a short term weather forecast Calculator provides a simple four function calculator My Pictures lets you use pictures from a
52. ns 65 Adding World Clock locations 65 Viewing World Clock details 66 Using the Weather application 67 Using the Calculator 68 Chapter 14 Setting up a Bluetooth headset 69 Pairing a Bluetooth headset with your phone 69 Operating a Bluetooth headset 70 Contents 6 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Index 71 Contents Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 7 Contents 8 Avaya one X Deskphone Edi
53. o turn the headset on or off The Bluetooth icon on the headset flashes blue when the headset is on If the battery is low the Bluetooth icon flashes red Recharge the battery per the manufacturer s instructions To answer or end a call press the headset s Call Control button To place a call press the headset s Call Control button After you hear the dial tone start dialing If you are using the telephone handset transfer the call to your headset by briefly pressing the Call Control button To transfer a call from your headset back to the handset briefly press the Call Control button again or if the handset is still on hook simply pick up the handset Setting up a Bluetooth headset 70 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Index A applications Weather 67 Applications Calculator 68 Contacts 47 Web 65 World Clock 65 audio path on hook 26 Avaya Web Applications about 65 B Bluetooth about
54. of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya Inc provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Federal Communications Commission FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures 2 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet
55. oicemail If call forwarding is turned on a Forwarding icon appears on the top line of your display screen and the Forward button is illuminated Alternately you may have your forwarding feature s available on a Quick Touch panel if your administrator has set up this capability You can choose from a number of forwarding features including Send All Calls and Call Forward The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available to you contact your system administrator Send All Calls When Send All Calls SAC is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator Pressing SendAll turns Send All Calls on If it is already on pressing SendAll turns it off Touching the SendAll softkey turns Send All Calls on changing the appearance of that softkey to indicate the feature is on If this feature is already on touching the SendAll softkey turns the feature off and the softkey appears normal You can also turn Send All Calls on or off by using the telephone Features list Touch Send All or touch Forward to access the main Forwarding menu then touch Send All Calls to turn Send All Calls on or off Forwarding calls Several forwarding features may be available so you can set a number to which
56. ol for putting this information on a USB device You can then use the USB device to log in to the administered Extension and Password automatically from any telephone in your system After setup inserting the flash drive into the telephone s USB jack produces either a list of USB actions options or a display message notifying you that you cannot proceed because your device is not supported or the device exceeds the telephone s available power Whether power is provided to the phone s USB interface depends on how the phone is powered and administration settings Only FAT or FAT32 file systems are currently supported USB drives with NTFS file systems are not supported Multiple LUNS are not supported Adding contacts from an external file to your contacts list Use a USB flash drive to add contacts from an external file to your contacts list Keep in mind that your contacts list cannot have more than 250 incoming entries Contact files merged or written to the phone s contacts list must be in a specific format One way to ensure that the file is in the proper format is to export your telephone s Contacts list to your USB device which automatically creates a properly formatted file Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses For information on this tool search for Avaya one X USB Companion on the Avaya support site at http www avaya com support 1 Plu
57. ons thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com ThirdPartyLicense Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All other trademarks are the property of their respective owners Downloading documents For the most current versions
58. or the location You can tell at a glance whether it is day or night at a location when the background color of a location is sky blue the time shown is after sunrise and before sunset and if the background color is dark blue the time shown is after sunset and before sunrise You can also see detailed information about a selected location which includes the time day date temperature and current weather conditions see Viewing World Clock details on page 66 for more information World Clock weather information is updated every three hours Note If you press the Home button and don t see the World Clock or Weather applications your administrator has not made these applications available to you Note This application relies on internet connectivity to retrieve location specific information If access to the internet or the Weather com service is interrupted or if the particular location does not return data a Warning icon will display Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 65 1 Press Home 2 Touch World Clock 3 Take one of the following actions If this is not the first time you are accessing the World Clock application proceed to Step 4 If this is the first time you are accessing the World Clock application you will automatically be presented with the Location Entry screen on which you can enter either a United States Postal Zip Code a City a City and State or a City and
59. ou see a Scroll Bar scroll to see the full list of ring tone options To switch between the two sets of ring tones touch Classic Tones or Rich Tones Otherwise skip this step and proceed to Step 6 7 Touch the ring tone to which you want to change 8 Touch Save to save the setting or Cancel to return to the menu without saving Changing the display language 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Screen and Sound Options 5 On the Screen and Sounds menu touch Language Options and Settings Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 29 6 Touch the language to which you want to change 7 Touch Yes to confirm the selected language or Cancel to return to the menu without changing the language Setting the Quick Touch panel When the Quick Touch panel is turned on the Phone screen provides access to more of your features or speed dial buttons at a glance You can turn Show Quick Touch Panel on or off Note that displaying the Quick Touch panel limits your call appearances display to three lines at a time 1 Press Home 2 Touch Settings 3 Touch Screen and Sound Options 4 On the Screen and Sounds menu touch the Show Quick Touch Panel setting to change it from Yes to No or No to Yes 5 Touch Save to save the setting or Cancel to return to the menu without saving Personalizing button labels You can change the labels that are
60. out 33 accessing 33 Flash drives 53 forwarding a call 42 Forwarding calls about 42 G Go To Phone Screen on answering setting 23 Go To Phone Screen on Calling setting 23 Go To Phone Screen on ringing setting 23 guest login 64 H Home screen about 21 I Icons Web browser 31 Icons in telephone display about 12 incoming calls directing to multiple telephones 34 forwarding 42 sending to coverage 42 transferring 42 Incoming calls answering
61. page 38 or by touching the name in the list You can find a name by scrolling to it or by using the search box Use the dialpad keys to enter the first few letters of the name and the Making a call using edit dialing Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 39 screen will scroll to the first match in your list When you find the entry you want touch that line to dial that contact s primary number If you have entered additional numbers for that contact you can touch the Details button to see them then touch the number you want to dial 1 Press the Contacts button 2 Locate the contact you want by starting to type the person s name as it is listed For example if you added John Smith to your Contacts List as Smith John you would start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 3 To call the contact s primary number touch the line on which the contact name appears 4 To call a non primary number touch the Details button to move to the detail information for the contact then touch the desired number Calling a person from the call log 1 Press the Call Log button 2 Touch the appropriate Call Log icon at the top right of the screen to view All Calls Missed Calls Answered Calls or Outgoing Calls For icon descriptions see About Icon
62. pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR With respect to Software that contains elements provided by third party suppliers End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request see Third party Components for more information Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or porti
63. r call appearances or features You can switch between alphabetic and numeric keyboards and you can use the keyboard to enter symbols and accented letters Use the diagrams that follow to add or change names telephone numbers or labels Touching and holding the Backspace or cursor right left buttons down produces an automatic repeat action that stops when you lift your finger or stylus Remember to touch the Done check mark Telephone stand Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 17 when you finish editing Use the Cancel X to discard any edits and return to the previous screen retaining the original information Figure 1 Text Entry Keyboard Figure 2 Numeric Entry Keyboard Cleaning the screen Clean the touch screen periodically to remove fingerprints and other marks using a soft slightly damp lint free cloth From the Home screen select Settings then Touch Screen Cleaning to disable the touch screen so that you can clean it without initiating an action or application Follow the instructions that display and press any phone button like Contacts or Home when you are done Warning Introduction to the 9670G IP Telephone 18 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Use plain water or a cleaner specifically designed for LCD computer or touch screens only Do not use harsh chemicals window cleaner abrasives aerosol sprays a
64. s 4 Touch Call Settings 5 On the Call Settings menu touch Pair Contacts to Calls to change it from Yes to No or No to Yes 6 Touch Save to save the setting or Cancel to return to the menu without saving Adjusting the display brightness This setting adjusts either the telephone brightness or that of an attached SBM24 Button Module 1 Press Home 2 Touch Settings 3 Touch Options amp Settings 4 Touch Screen amp Sound Options 5 On the Screen amp Sounds menu touch Brightness 6 Touch either Phone Screen or Module depending on which item s brightness you want to adjust Options and Settings Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 27 7 Touch either end of the bar indicator to adjust the brightness 8 Touch Save to save the setting or Cancel to return to the menu without saving Turning button click sounds on and off 1 Press Home 2 Touch Settings 3 Touch Screen and Sound Options 4 Touch Button Clicks to change it from On to Off or Off to On 5 Touch Save to save the setting or Cancel to return to the menu without saving Setting the Home screen to display when the phone is idle By default your phone automatically displays the Home screen when there is no input or other activity for a specified time period Set the Return to Home Screen option to No to display the screen saver instead of the Home screen upon timeout The timeout duration
65. s For example if you press 3 the Contacts list might display entries starting with 3 D E or F depending on how you set up your contacts With each successive key you press the Contacts list drills down to display more matches 1 Press Contacts 2 With the phone on hook use the dialpad to start typing the name for which you want to search Keep in mind how your Contact list is set up If you set up your contacts as Last Name First Name start typing the letters of the last name If you have set up your Contacts using a different scheme type the most likely letter s that would match the contact you want to find 3 When you see the contact you want Touch the contact s phone number to dial the person or Touch the Details button next to the contact s phone number to select a different phone number for or see detail information about this contact Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 47 Viewing contact details 1 Press Contacts 2 Find the contact you want to view If necessary scroll to it or use the searchbox 3 If you have entered more than one number for a contact touch the Details button on the Contact line to see all the phone numbers for this person Using Details is the only way to view or dial a second or third number for a contact 4 Take one of the following actions Touch a number to dial it Touch Edit to change the detail informa
66. s on page 12 3 If you don t see the name of the person you want scroll down until the name displays 4 When you see the name of the person you want to call touch it to dial the corresponding number Making a call 40 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 6 Standard Call Related Features The 9670G offers standard call related features like muting a call transferring a call forwarding calls and conferencing Depending on the action you want either press the appropriate button on the face of the phone or touch the appropriate softkey while on the call Muting a call 1 Touch Mute during a call so that the other person cannot hear you 2 Touch Mute again to unmute the call Putting a call on hold 1 If you are not active on the line you want to put on hold touch that line 2 Touch Hold Note A hold timer may display when you put a call on hold For more information see Configuring call timers on page 25 3 Touch Resume or the call appearance of the held call to retrieve the call Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 41 Transferring a Call 1 From the Phone screen with the call you want to transfer active touch Transfer 2 Dial the number to which you want to transfer the call 3 Touch Complete to transfer the call Forwarding calls You can forward your incoming calls to another number or to v
67. sages waiting Your messages are an administered function Contact your system administrator with any questions Logging into your voicemail 1 To log in to your voicemail press the Message button 2 Follow the voice prompts from your voicemail system Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 61 Getting your messages 62 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 12 About Logging In to and Out of Your Telephone Logging in and out maintains your preferences call information and options if you share a telephone with other users Log out to prevent unauthorized use of your telephone during an absence Logging in to your telephone extension Log in from the initial screen when it prompts you for your extension 1 Enter your extension 2 Enter your password 3 Press Enter Logging out of your telephone extension 1 Press Home 2 Touch Settings 3 Touch Log Out Scroll down and select Log Out 4 Touch Log Out to confirm Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 63 Logging in as a guest user Log in to another 9670G phone as a guest to retain the features and functionality of your own phone For example if you are temporarily using a visitor s office telephone but want to have your Contacts list available The telephone must be on hook to select this feature 1 Touch Home
68. tacts with file then touch Select or touch the Replace phone contacts with file line directly 3 Review the statistics displayed which show the number of valid and invalid entries and if applicable how many entries exceed the 250 contact phone maximum 4 Touch Save to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list Copying your contacts list to a USB flash drive You can copy your entire contact list from your phone to a USB flash drive for safekeeping or to use in an external software program If the USB flash drive already contains a contact file you must first confirm that you want to replace that file Using USB Flash Drives with your phone 54 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 1 Plug the USB flash drive into the jack near the top left edge of your phone 2 Either scroll to Write file with phone contacts using the scroll control then touch Select or touch the Write file with phone contacts line directly 3 Touch OK 4 If your USB device currently has a contacts file on it touch Save to confirm that you want to overwrite that file with the telephone s contact list Temporarily using a USB contacts list You can temporarily use a contacts file on a USB flash drive rather than your phone s contact list as long the USB flash drive remains attached to the phone For example copy
69. tion for 9670G IP Telephone User Guide November 2009 Chapter 1 Introduction to the 9670G IP Telephone Your telephone provides many features including a touch based Phone screen to view and manage your calls a menu of options and settings a calculator Web applications like Weather and a World Clock and access to your voicemail The 9670G IP Telephone provides this information in color The G designation in 9670G means this telephone model has a built in Gigabit Ethernet adapter which speeds data transmission Not all functions and features described in this user guide may be available on your telephone If you find that a function or feature is not available please contact your system administrator Overview Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 9 The following table provides button feature descriptions for the 9670G telephone Name Description USB Port Insert a USB device also called a memory stick thumb drive or flash drive to transfer contacts between your phone and an external data source see Using USB Flash Drives with your phone on page 53 for more information You can also recharge some battery powered devices by using a USB cable to connect the device to your telephone s USB port Message Waiting Indicator An illuminated red light in the upper right corner of your phone indicates you have voicemail messages waiting If Configuring visual alerts on page 26 is ena
70. tion on this person Touch Delete to remove this person from your Contacts list Touch Back to return to the Contacts list Adding a new contact You can add up to three numbers for a contact 1 Press Contacts 2 Touch New 3 Enter the name using the keyboard See Using the On screen Keyboard on page 17 for more information 4 Touch the check mark to move to the number entry screen 5 Enter the primary telephone number using the keyboard The primary number is the first number entered and the one that will always display on the Contacts list without having to go into contact details 6 Touch the check mark to indicate you are finished entering the name and primary telephone number The telephone displays your entries in a business card format 7 Take one of the following actions To change the name touch that line and edit the entry following Step 3 To change the number touch that line and edit the entry Contacts 48 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Touch a blank line to add another number using the on screen keyboard then touch the applicable icon representing the type of number mobile work or home Repeat this step if you want to add a third number for the new contact Touch Cancel to return to the Contacts list without saving the new contact information Touch Primary to change the primary number See Changing the Primary
71. ty or postal code use the on screen keyboard to enter the information and save it using the check mark or Touch Refresh to view updated weather information or Touch Back to return to the Home screen Using the Calculator The Calculator application works like most PC calculators A special calculator keyboard lets you enter up to nine digits plus a decimal point and a minus sign An overflow message displays and an error beep sounds when more than nine digits are entered Math equations consider two values x and y The first value you enter is x and the next value is considered as y unless the next value is an equal sign any value entered following an equal sign is taken to be a new x value and so on Results display following the entry of operations like x or a division symbol 1 Press Home 2 Touch Calculator 3 Use the on screen calculator keyboard to enter your equation 4 Touch the X icon at the top right of the calculator to return to the Home screen Avaya Home Screen Applications 68 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 14 Setting up a Bluetooth headset Your 9670G IP Telephone has a Bluetooth interface that supports connection of an Avaya branded Bluetooth headset or a non Avaya headset that complies with the Bluetooth Headset Profile Bluetooth wireless technology simplifies your work environment and expands the range o
72. w the entries on the list Viewing Call Log details 1 Press Call Log 2 If you want to see a different list touch the icon at the upper right representing the list you want to view 3 If you don t see the call whose details you want to review use the scroll bar to find it 4 Touch the right arrow on the call for which you want to see detail information 5 Touch Back to return to the list view or touch Delete to remove this call from the log or touch Contact to add this person and phone number to your Contacts list Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 57 Adding an entry from the call log to your contacts list 1 Press Call Log 2 Touch the Details button of the number you want to add to your Contacts list 3 Touch Contact 4 Edit the name and telephone number if necessary 5 Touch Done then Save Removing an entry from the Call Log 1 Press Call Log 2 If you don t see the entry you want to delete use the scroll bar to find it 3 Touch the Details button for the entry you want to delete to see detail information about the call 4 Touch Delete 5 Touch Delete again to confirm or touch Cancel if you do not want to delete this entry Clearing all entries from the call log Clearing all entries from a call log deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing ca
73. ward menu Your system administrator may also assign frequently used features to softkeys to give you quick access Note that any features assigned to an attached SBM24 Button Module will not display on the Features menu The particular features available to you depend on what your administrator has assigned to your phone Your administrator may also place selected features on softkeys on the call appearance Phone screen For more information about what features and options are available for your extension contact your system administrator Accessing the Features menu From the Phone screen touch the Features button at the upper right corner to view the Features menu The LED icon next to the feature name indicates if the feature is currently on or off If the LED to the left of the feature label is green the feature is on Note To return to the main Phone screen touch the Calls button at the upper right corner Calling a person from the directory 1 From the Phone screen touch Features and select Directory 2 Use the dialpad keys to start spelling the last name of the person you want to call Press each dialpad key one time for each corresponding letter For example for Hill press 4 4 5 5 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 33 3 Select Next to view the next name alphabetically in the directory if necessary 4 Touch Make Call when you see the name you want to dial the
74. ways If you are not on another call lift the handset touch the ringing call appearance line press Speaker to answer using the speakerphone or press Headset to answer using the headset If you are on another call you may need to put the active call on Hold first before answering the new call If the telephone does automatically display the incoming call you can touch Ans Hold to automatically put the first call on Hold when you answer the new call Alternately you can touch Ans Drop to automatically drop the first call when you answer the new call To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes see Setting Go To Phone Screen on Ringing on page 23 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 35 Answering a call 36 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 5 Making a call If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time 1 Lift the handset or press Speaker or Headset if applicable or touch an idle call appearance line 2 Dial the number you want to call If you have a favorite icon on the Home screen for the person you want to call just touch that icon to initiate dialing Making an emergency call You do not have to be log
75. you want to delete 3 Touch Delete 4 Touch Delete again to confirm or Cancel to cancel the deletion and return to the Contact list Deleting a contact Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 51 Contacts 52 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 Chapter 9 Using USB Flash Drives with your phone Subject to your administrator s permission if your telephone has a USB interface and you have a USB Universal Serial Bus flash drive also called a thumb drive or memory stick you can log into your phone from anywhere in the world add contacts to your Contacts list from an E mail or other PC software program and display pictures from the device on your phone as a screensaver You can also copy your contact list from your phone to a USB flash drive replace the contents of your phone s current contact list with those on the USB flash drive or temporarily use the flash drive s contacts instead of your phone s contact list Avaya offers a PC application called Avaya one X Deskphone USB Companion to help set up your USB device phone options Your administrator has certain setup responsibilities and can then help you determine which options are available to you and how to use the tool to set them up Additionally your administrator may provide you with a USB device with a pre programmed Extension and Password in it or may provide you with a PC based to
76. your calls will be forwarded or turn off call forwarding if it is already on If available your call forwarding features are listed on a Forwarding features menu Standard Call Related Features 42 Avaya one X Deskphone Edition for 9670G IP Telephone User Guide November 2009 1 Touch Forward to access the main Forwarding menu 2 Touch the forwarding feature you want to activate or deactivate When you turn on the Call Forwarding feature you hear a tone prompting you to enter the forwarding number 3 Enter the number to which you want to forward your calls After you enter the forwarding number you hear a confirmation tone Conference calls You can use conference calls to speak with up to five people in different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call 1 Select any idle call appearance and dial the first conference participant 2 From the Phone screen touch Conference 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 When the person answers touch Join to add the person to the existing call 5 Touch Add 6 Repeat these steps to add another person to the conference call 7 To see a list of the conference participants touch the Details button on the Conference Call
77. your contacts list to your USB flash drive and take the device with you while traveling If you have access to a guest phone with the latest telephone software at another site you can attach the USB flash drive and use your contacts list 1 Plug the USB flash drive with the contacts file you want to use into the jack near the top left edge of your phone 2 Either scroll to Use contacts file while present using the scroll control then touch Select or touch the Use contacts file while present line directly 3 Touch OK to access the contacts list on your USB flash drive Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device and not your regular telephone contacts list Using pictures from your USB device as a screensaver If your USB device has a top level directory named Pictures or another picture directory that is properly administered you can use pictures in that directory as your phone s screensaver Each picture displays for 5 seconds unless you specify a different value from 5 seconds to 999 seconds The maximum allowable height and width for each picture is 500 x 612 pixels Your administrator can help you set up this feature Your administrator can also disable this feature in which case the My Pictures option will not appear on the Home screen In addition to the features described in the Using USB Flash Drives with your phone on page

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