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Verifone VX570 User Manual

1. FLORIDA search type GEORGIA Highlight the name of the payer you wish to set as the card swipe default ILLINOIS Press Scroll Page i gt or Scroll Page h gt to scroll screen by INDIANA screen 8 i IOWA Press Scroll Line i gt or Scroll Line h gt to scroll line by line To move to the first payer beginning with a specific letter press the number key which displays the letter Press one two or three times depending on the letter s position on the key Note your actual payer list may vary Press to select the payer Swipe Defaults 9 Setting Swipe Payer displays briefly to payer name If the payer supports more than one type of transaction go to step 8 otherwise go to step 9 PECES TRANS Press Scroll Line i gt or Scroll Line h gt to highlight CLAIM STATUS the name of the transaction which you wish to set for a default swipe 10 oe You must select a transaction type that supports an ID S ai te a A Card search as a search type typically this will be the Eligibility transaction Press to select the payer 2011 Emdeon Business Services LLC All rights reserved This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Page 22 Emdeon Vx570 User s Guide t emdeon Chapter 3 Customize Your Terminal Setup Swipe Defaults 11 Setting Swipe Trans displays briefly to transaction name SELECT SWIPE S
2. D emdeon Emdeon POS VeriFone Vx570 User s Guide 11 15 2011 Pub 61999 Fax on Demand Ordering I nformation Call 800 760 2804 For these chapters Order Title Page Contents Chapter 1 6995 Chapter 2 6996 Chapter 3 6997 Chapter 4 6998 Chapter 5 through 7 6999 y em deon Emdeon Vx570 User s Guide This publication is the proprietary property of Emdeon and is furnished solely for use pursuant to a license agreement giving the user the right to use the Emdeon product s referenced in this document All uses of this document are subject to the terms of such license agreement This document may not be used except as permitted by such license agreement or changed copied photocopied reproduced translated or reduced to any electronic medium or machine readable form without the prior consent of Emdeon Copyright is held by Emdeon Business Services LLC Emdeon is not liable for any losses or damages that result from the use of this material including loss of profit or indirect special or consequential damages Emdeon Vx570 User s Guide pee eee Cy emdeon Contents Contents Chapter 1 Install Your Equipment iiec chciaiasntacade aeaa delta rnas dae neememacdncnhieas vain MR DN ER REEUE 1 Unpack the BOX C M M 1 Connect to the Power SOUNCE 2 2 12 25 needa anicds uxe ni diDe nU UD nate SERA Nan EN EH Dun NON RN Eta KE FEERXADNPATU Oe NE MEL RUE 1
3. SETUP Save Changes Manage Hot Keys Reports Terminal Date Time 2011 Emdeon Business Services LLC All rights reserved If the main menu or screen saver is displayed see Terminal Displays on page Press any key except 3 Press Scroll Page i gt to page down Enter your Administrator passcode and press e Your password will display as asterisks as you type Press Scroll Pagei to page down Press F3 to select Terminal Press F3 to select Edit Type the new one to six character passcode and press 5j Your password will display as asterisks as you type Press lt F4 gt to select Exit Do one of the following To save the new password press lt F2 gt To cancel the change press lt F1 gt Do one of the following Press Scroll Page i gt or Scroll Page h gt to navigate the Setup menu Press X to exit the Setup menu Page 20 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited O emcdeornr Change the Date and Time Emdeon Vx570 User s Guide Chapter 3 Customize Your Terminal Setup To change the date and time displayed on your terminal This procedure begins from the Emdeon idle state WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY HH MM Medical Address Verify Financial Enter Admin Passcode Manage Users Manage Providers Communications Manage Hot Keys Reports Terminal Date T
4. imperative that you change these defaults in order to comply with HIPAA security regulations See Chapter 3 Customize Your Terminal Setup beginning on page 13 for instructions 2011 Emdeon Business Services LLC All rights reserved Page 12 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t emcdeorr Chapter 3 Customize Your Terminal Setup Chapter 3 Customize Your Terminal Setup Overview The Administrator can maintain terminal security and set defaults using the following options from the Setup Menu Manage Users add change or remove user IDs and passcodes for terminal users Manage Providers add change or remove provider names and their provider IDs and taxpayer IDs from a Provider QuickCodes list Manage Hotkeys set up as many as 10 hotkeys The user can press a hotkey from the Emdeon Application Menu to quickly select the payer associated with the hotkey Reports print system usage logs hotkey lists user lists and Provider QuickCodes lists Terminal reset the Administrator password Date Time reset the date and time displayed by the terminal Swipe Defaults set the transaction that will read the card swipe from the Emdeon Idle State Default State set the default state for transactions that prompt for a state The Communications option also on the Setup Menu should not be used except
5. Insert Paper in the Printer 1 5 tr pxRx a ranm niea k pmgagagaReRUU RIEF AR E EEE DRAMA NA DNRNFAZLEIQIE REMARKS EARE 2 connect a Communication BITIe soucuedeerts tae Dumumem tine d oeamude TAT sK E ADS Hemd UE Un RN DRM EE 3 Dial Up Connection Phone Line 2 eoo onerosa ek neDxrencrtor resi cer Ux DUDU SER Ee E E E SERENA RUE DURUM RUM ENEE 3 PVC WOT IC OTIS CEI OI tata ninman uscito iani maios tout ie Sanct opc atit Bon bl d owe Ra ac aaa sla DRE EU rona dE febr ERA 3 Connecta Keyboard 2 exits oxitkematiqupesext E NUMINE NDERUHNE UR Db MUN INCUN MENU Re ANSA 5 Welcome betten pcc atic ance wack orcnte vianchitia caries EAEE EE A A E EA 5 Doc ument tioM pp aaa a a aa Da EENE EEE a E a Aa EAA a aa 5 E enjics 6 Customer SerVICe iiis essu auae ia a nasa nr TA E REMO ERE ERREUR RU HCURU E AUDA TE ER RSIUPERU Ee De ARTE ARA E ERR PARURE RUE TUS 6 Chapter 2 Get To Know Your Terminal 22 ecrit mitem e tendon n Kan mein Bine o x ndisse alea anale mie Ran nnda tiu n E Nine d 7 MOU Vx570 Terminal zsssuesssinescensDrnsDs puni a Rican DU DU INDE M DIU EDU M RIAM CR GR EUR name alata 7 Vx570 Key Quick ReferennCce usssteieut ust e Rente i nacta nie b beate hi kind nini n nnde Ra ida arma kn ad 9 Keyboard T00 zannanna siue Un IEN a Audet CM Tuna eU eil ep I Ma nea ana NOIRS UP Ea RU 10 Terminal DISBIaySzzssestuersu nenea isa Nice dum RN NENNEN NER MN EN ETE E MENU REMANERE MERE 1
6. Press You are returned to the QuickCode Setup menu Do one of the following Press F2 to add another provider Press F3 to edit or delete provider information Press F4 to view a list of provider names Press to exit the QuickCode Setup menu Do one of the following Press Scroll Pagei to navigate the Setup menu Press to exit the Setup menu Page 18 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t emcdeorr Chapter 3 Customize Your Terminal Setup Manage Hotkeys Your Vx570 terminal allows you to set up as many as ten hotkeys each of which corresponds to a numeric key on the Vx570 keypad When pressed from the Emdeon Menu the hotkey allows the user to quickly select the payer assigned to the hotkey To add or modify a hotkey assignment T i a ay This procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page WELCOME TO EMDEON SWIPE CARD Press any key except 3 OR PRESS ANY KEY MM DD YY HH MM Medical Address Verify Financial Config Press Scroll Page i gt to page down Enter your Administrator passcode and press e Enter Admin Passcode Your password will display as asterisks as you type Setup Manage Users Manage Providers Communications Manage Hot Keys Reports Terminal Date Time 11 SE
7. gt or Scroll Line h gt to scroll line by line 9 INDIANA To move to the first payer beginning with a specific letter press i IOWA the number key which displays the letter Press one two or three times depending on the letter s position on the key Press display LOADING DATABASES to select the payer An hourglass and a brief message may PLEASE WAIT If your payer supports more than one transaction type 10 SELECT TRANSACTION Sub Eligibility Dep Eligibility Sub Claim Status Dep Claim Status Note the transaction types vary per payer Press Scroll Linei or Scroll Line h to highlight the type of transaction you wish to perform Press If your payer supports more than one search type 11 SELECT SEARCH TYPE ID Card Medicaid SSN Date Of Birth SSN Name Name Date of Birth Note search types vary per payer Press Scroll Linei or Scroll Line h to highlight the search type you wish to use Press Follow the prompts to enter data 12 Aetna Please Enter Press F2 For List Provider ID You will see prompts similar to the one shown on the left Use your keypad or optional keyboard to enter the information for which you are being prompted Press See Data Entry Tips on page 33 to save your input and move to the next prompt After you have entered data for the last prompt 13 RUNNING TRANSACTION CONNECTING PLEA
8. 3 If Connected indicates YES press to return to the Main Menu Your network connection has been successfully established 4 If Connected indicates NO disconnect and reconnect the power cable and press F2 from the Main Menu to return to CommServer 5 If Connected still indicates NO press Scroll Line h to select Diag 6 Press F2 to select Ping 7 Atthe Enter Ping Address prompt just press S The PING address is pre configured 8 If No Response or other error message is displayed call Emdeon Customer Service at 800 333 0263 2011 Emdeon Business Services LLC All rights reserved Page 4 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide gt T j t emdeon Chapter 1 Install Your Equipment Connect a Keyboard You can connect the optional VeriFone Keyboard 100 to the Vx570 terminal The keyboard makes it easier to enter alphanumeric characters such as names oe gt n 3 D To connect the Keyboard 100 1 Unplug the power pack from the connector at the side of the terminal 2 Plug the keyboard s connector into the connector labeled RS232 on the back of the terminal 3 Plug the power pack back into the terminal see Connect to the Power Source on page 1 Welcome Letter The Welcome letter contained in your shipping carton contains a default user ID and passcode for running transac
9. Emdeon Logon 6 Enter your passcode and press e Asterisks will display as you type Enter PassCode For Medical transactions go to step 9 For Financial transactions select the transaction type FINANCIAL SOLUTION Press Scroll Linei or Scroll Line h to highlight the type of Emdeon Charity Care transaction you wish to perform 7 Medicaid Predictor Payment Predictor Press to select the transaction An hourglass and a brief message may display LOADING DATABASES PLEASE WAIT If you selected Payment Predictor select the search typ e SELECT SEARCH TYPE Name Address SSN Name Address SSN House Press Scroll Line i gt or Scroll Line h gt to highlight the search type you wish to use Press For Address Verify and Financial transactions go to step 12 For Medical transactions select the payer to query 2011 Emdeon Business Services LLC All rights reserved This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Page 29 2 Ly emdeornr Emdeon Vx570 User s Guide Chapter 4 Run Emdeon Transactions Note your actual payer list may vary Step Terminal Display Action SELECT PAYER Highlight the name of the payer you wish to query FLORIDA Press Scroll Page i gt or Scroll Page h gt to scroll screen by GEORGIA screen ILLINOIS Press Scroll Line i
10. Services LLC All rights reserved Page 5 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t j em deornr Chapter 1 Install Your Equipment Obtaining Documentation The documentation described above is available in Adobe Portable Document Format PDF on the CD included in your shipping carton It is also available over the Web at http www emdeon com resourcelibrary 84 Look under User Manuals To view these documents you must have access to a personal computer running Adobe Acrobat Reader version 6 or later The Reader is available free of charge from www Adobe com Fax on Demand Documentation is also available using Emdeon Business Services free Fax on Demand service This service allows you to request documents over a toll free automated telephone call Requested documents are faxed to your fax machine To use Fax on Demand 1 Call 800 760 2804 2 Follow the prompts to enter the catalog number of the document you wish to receive 3 You can obtain a catalog from the Fax on Demand service The catalog is also available on your CD or over the Web at http www emdeon com resourcelibrary 84 4 You will be prompted to enter your fax number including the area code Note If you are in the 615 area code do not enter your area code 5 Hang up The requested document will be faxed to the numbe
11. View the Provider Name LISt ici tec edes profeta mee made a Rice Re tec t e ea gae Rot DO La C 18 Mariage Hotkeys suivis nanne nene du Ped ectexetanradduUPSNNM MUN RAN ANM R E DU DIMUS aen hesitite nandi LA 19 Change the Administrator PassCode iieesc eset reseau e ni nine nea de Rite a RI OR RE ER A E A NOR EEEE ein 20 Ghange the Date and TIIme esses e degoxetexemexe tux caesi kept exa aidanseqedeUc t EM A QN NE MamM EE DUM TU RTRN EINER RENE 21 Seta Card Swipe Defaulb susct item ite meii uina id nain in nien dn a inst alu edo adrenal ne dn 22 Seta Default State seeks ise eene dg COMM RENERUEAEER NUR AERNUAE R 23 StatecADDEeVIAtlOrT5 serracerar orale turers A E KR etr MR ANE Wilma RII E KE EMEN PEDR NIE KENNEN E e MN DNA S 25 Print PRE POO RUS ioniene pcsite DAE EL lag asa wate ENEE a recta lth TE EEEE ENEE ate a bna aa ate ENEE SA 26 Report SAMPLES iacaascsesisssarstesessanteecnaccen aiden EEEE ENARE EEEE EAA EEEE TE ere Gumi Cra ona 27 Chapter 4 Run Emdeon Transactions seaside sek anaeereaibaitho mance eines aisingscnaid niece ntnecn nU NEN SG CE CREE aa ases mein seller 29 Submitting Gi Blr ip r ssol C cs E 29 Using Hotkeys ccc cen eta ean a ain aa ics ENIM MU aM EIN M SE ICM NINE REM nana diee Ee T gpa 30 Beg r xe niplcste Em 31 Data Entry TIpSiiiuesitprestusvexipusOwal cu n puc ne IRR EIN RIDERE FETA M betaine DUM NNNM RA FM E D NI EHE EIU MN NUUS een 33 Response Printout t 34 Chapter 5 Swi
12. as directed by your Emdeon Business Services representative Manage Users Your Emdeon Vx570 terminal allows the Administrator to maintain user IDs and passcodes for each of your Vx570 users A user is anyone who will run transactions This capability allows you to restrict access to transactions and functions on the Vx570 track system usage at the individual user level via the Security Log see Security Log on page 27 A user ID and its associated passcode can each be from one to four characters To print a list of existing user IDs see User List on page 28 Add a User WELCOME TO EMDEON SWIPE CARD Press any key except 3 OR PRESS ANY KEY HH MM Medical Address Verify Financial Press Scroll Pagei to page down Enter your Administrator passcode and press j Your password will display as asterisks as you type Manage Users Manage Providers Communications Manage Users Press lt F2 gt to select Manage Users Add User Remove User Change Passcode Press lt F2 gt to select Add User 2011 Emdeon Business Services LLC All rights reserved Page 13 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Add User Enter User ID Add User Enter PassCode Add User Verify PassCode User ID nnnn Successfully Added Manage Users Add User Remove User Change Passcode Emdeon Vx570 User s Guide Chapter 3 Custom
13. needed basis when triggered by the Emdeon data center The dial in will occur after your terminal has been idle for a period of time While the terminal is downloading updates the terminal will display the message Automatic Download in Progress Please Wait Dashes followed by asterisks will advance across the screen as the download progresses Updates may take a few minutes but usually under five minutes Pressing a key during the download will cancel the download This will not harm your terminal but it is recommended that you allow the terminal to continue until the download has been completed When the download has completed your terminal will restart and return to the Main Menu Changes are installed when you choose Emdeon from the Main Menu If you cancel an update in progress the terminal will dial in for the program update following the next idle period 2011 Emdeon Business Services LLC All rights reserved Page 37 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited O emcdeornr Chapter 7 Terminal Emdeon Vx570 User s Guide Chapter 7 Terminal Error Messages Error Messages This section describes error messages that can be displayed on your terminal during data entry and data transmission Note You may also see error messages displayed on your response printout These messages which appear in the body of the response an
14. press you see the provider s provider ID press again type the provider s provider ID then press e Provider ID Error Messages You may receive a terminal error message when adding or editing providers on the QuickCode list or when selecting a provider ID to enter for a transaction See Chapter 7 Terminal Error Messages on page 38 for a list of error messages and their explanations Add a Provider ee eee ANDE 2 L e main menu or screen saver is displayed see Terminal Displays on page WELCOME TO EMDEON SWIPE CARD Press any key except 3 OR PRESS ANY KEY HH MM Medical Address Verify Financial Press Scroll Pagei to page down Enter your Administrator passcode and press e Your password will display as asterisks as you type Manage Users Manage Providers Communications QuickCode Setup Add Provider Edit Provider View Providers Press F3 to select Manage Providers Press F2 to select Add Provider Assign a number for the provider from 1 to 99 Press Add P dd Provider If you select a QuickCode number that is already taken you will receive Enter XJ the message QuickCode Assigned press QuickCode 0 99 to clear the message press the Backspace key to delete the number s then enter another number Add Provider Type the P last name Enter Provider Last Name Press 2011 Emdeon Business Services LLC All rights reserved Page 16 This material contains confid
15. such as Provider ID Card search Florida Swipe the hardcard The magnetic stripe should be facing the keypad 9 Please Enter and at the bottom of the card see the icon on the terminal ID Card 10 additional input prompts suchas dates Enter the remaining data for which you are prompted 2011 Emdeon Business Services LLC All rights reserved This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Page 32 Emdeon Vx570 User s Guide t emdeon Chapter 4 Run Emdeon Transactions Data Entry Tips Accepting Displayed Values When an input prompt is displayed the terminal screen may display a default value such as a default provider ID or it may display the last value you entered in response to the same prompt the last time you ran the transaction If you want to accept that value just press e To enter a different value just type the new value The previously displayed value disappears Entering Letters and Symbols To enter letters on the Vx570 keypad 1 Press the key that displays the letter or symbol you wish to enter 2 Press the Alpha key once twice three or four times until the desired character displays Use the following chart as a quick reference to entering letters Note For dates of service and Social Security number entries do not enter the dashes between numbers The terminal will supply the dashes for
16. up one line Scroll Line i gt i or F8 When a list is displayed moves the highlight down one line Prints a response or message displayed on the terminal screen 7 i M When a list is displayed moves the highlight to the beginning first page When a list is displayed moves the highlight to the end last page Numeric Keys Numeric Keys When entering data results in numeric entry 0 9 0 9 When a list is displayed pressing a numeric key behaves exactly as it would if the same terminal key were pressed For example pressing 2 once jumps to the first item beginning with A pressing 2 again jumps to the first item beginning with B and so on Alphabetic Keys When entering data results in the entry of a letter When a list is displayed pressing a letter key jumps to the first list item beginning with that letter For example pressing the A key jumps to the first item in the list beginning with the letter A 2011 Emdeon Business Services LLC All rights reserved Page 10 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited ia Emdeon Vx570 User s Guide t j em deon Chapter 2 Get To Know Your Terminal Terminal Displays Terminal Main Menu 12 11 06 22 32 CommServer Emdeon Sof tPay From this menu Press lt F2 gt to test your Ethernet connection if your terminal is communicating by Ethe
17. 1 Florida 2 Georgia 3 Aetna 4 Cigna bis UNASSIGNED 6 lt UNASSIGNED gt Ts lt UNASSIGNED gt gx lt UNASSIGNED gt Qus UNASSIGNED 0 lt UNASSIGNED gt 2011 Emdeon Business Services LLC All rights reserved This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide Chapter 3 Customize Your Terminal Setup Page 27 gia Emdeon Vx570 User s Guide t j em deon Chapter 3 Customize Your Terminal Setup User List User List 11 15 06 11 59 36 User ID 12 545 4444 9999 2011 Emdeon Business Services LLC All rights reserved Page 28 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Cy emcdeornr Emdeon Vx570 User s Guide Chapter 4 Run Emdeon Transactions Chapter 4 Run Emdeon Transactions Emdeon Business Services offers three types of transactions Medical transactions allow you to verify eligibility inquire on the status of claims submit referrals and service authorizations and perform other functions related to medical care Address Verify transactions allow you to verify a patient s address through your credit source Financial transactions allow you to acquire reports through your credit source to check the patient s healthcare payment predictability and the guarantor s or patie
18. 1 Terminal Main Merndu z 3 2 323 cxx exec sr wie w nte dnx axe a Y wea e e BRL OR RR RC RR RR QR DR Rt 11 Emdeori Elashi eret kite adam dap na ra pie tob Fani tern ence er ee a ire oar 11 Emdeon Welcome SCIGGn iiie eiusuzexexasesenica RA A ULU LAYER PARRA ERNREMENIDADUU REN AA QRRRIXRERARERIRUDMOE QUON ICUDUE UE 12 Emdeorni MI TAU sic ets sess asas natin aaa nns DIg DIO ain at TUN REN NM DU EUNDUM MCA R ANE 12 B genilnr eciam 12 Chapter 3 Customize Your Terminal Setup iiis ts txpax i rau ugue casn tepRdgaleprirSeEQRR DE UE NERECE URNAM ANM NE E 13 OVetrVIe Wisata qud enun Mn UNUS Rd Dedi CI De EIC oer RNC IGTe Ie aaa a oS uU RESET EDU UE RM GLGR NAT RH Re crap RIEN RECEN UNA 13 Manage USers sies scenes n na epRPDIU DOCE REPHERSEEREPUDFRN CON PE ETE ENPE aaa aaa REF DOKn rr E FEM IK PERR an TD 13 Add a USER Cm 13 REMOVE a USE Riciiseriiescsmnecamasmsaaadadmarsieaniinarmanieemnancianinauianniamacaiianee dais drama dear AEE AEEA 14 Change a ez EeTeroro occ 15 Manage Provid Ors ien cincta S sailed amass a RR URDU R DUIRE 16 Provider ID Error MessageS i icusceeeeneetetarade tates gin ea RD tnnc nie lina c nhac ie natn iier 16 Add a Provider 25 2 varient messcumn cnn vai ER MR ERN A vae on prn GN UR ata MARE UR UR UR P TERRAE NUR TR id wart an Rt 16 Edit or Delete a PROM IGG iiioicsciiuoi ve meos mens qene ca ue eios ietsva ni Qs mde Dum RM ORDRE whem alae gus DERE a a dls n RUN RUNE 17
19. 2 to select Medical Log on if prompted Emdeon Logon Note your actual payer list may vary 3 Enter your User ID and press e Enter User ID Emdeon Logon 4 Enter your passcode and press e Asterisks will display as you type Enter PassCode Select the payer to query SELECT PAYER Highlight the name of the payer you wish to query FLORIDA Press Scroll Pagei or Scroll Page h to scroll GEORGIA screen by screen ILLINOIS Press Scroll Line i gt or Scroll Line h gt to scroll line by INDIANA line 5 i IOWA To move to the first payer beginning with a specific letter press the number key which displays the letter Press one two or three times depending on the letter s position on the key Press to select the payer An hourglass and a brief message may display LOADING DATABASES PLEASE WAIT If your payer supports more than one transaction type SELECT TRANSACTION Sub Eligibility Dep Eligibility Sub Claim Status Press Scroll Line i gt or Scroll Line h gt to highlight the type of transaction you wish to perform of service B Dep Claim Status Press Note the transaction types vary per payer SELECT SEARCH TYPE ID Card Medicaid 7 SSN Date Of Birth Highlight ID Card and press e SSN Name Name Date of Birth Note search types vary per payer Enter the data for input prompts that are displayed prior to the ID 8 input prompts
20. AH VERMONT VIRGIN ISLANDS VIRGINIA WASHINGTON WEST VIRGINIA WISCONSIN WYOMING ARMED FORCES AMERICAS 1 ARMED FORCES EUROPE ARMED FORCES MIDDLE EAST ARMED FORCES PACIFIC Service IU EIA sis a PDE ID 000 0 0 0 0 0 0 0 0 0 IN 00 0 0 0 0 0 0 0 PME MN 00 0 0 0 0 0 0 MO 000000000 PNET ND 0 0 0 OR 000 0 0 000000 PPR PRE PME 2 2011 Emdeon Business Services LLC All rights reserved Page 25 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide Chapter 3 Customize Your Terminal Setup O emcdeornr Print Reports The Administrator can print the following reports Security Log a log of all invalid terminal login attempts Provider List lists all of the provider names provider IDs and their QuickCodes set up using the Manage Providers function Hot Key list lists all of the hotkey assignments set up using the Manage Hot Keys function User List a list of all user IDs set up using the Manage Users function To print sample reports This procedure begins from the Emdeon idle state If WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY HH MM Medical Address Verify Financial Enter Admin Passcode Manage Users Manage Providers Communications Manage Hot Keys Reports Terminal Date Time Reports Security Log Provider List Hot Key List The Reports
21. EARCH ID Card Medicaid 12 SSN Date Of Birth e SSN Name Highlight ID Card and press Name Date of Birth Note your actual search type list may vary Swipe Defaults 13 Setting Swipe Search displays briefly to ID Card Swipe Defaults Do one of the following 3d About Press Scroll Page h to navigate the Setup menu Press to exit the Setup menu Set a Default State Some transactions prompt for a state You can set a default state that will display in response to the State prompt The user can then just press we to accept the state or can type a new state if necessary To change the default state T This procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 WELCOME TO EMDEON SWIPE CARD Press any key except 3 OR PRESS ANY KEY HH MM Medical Address Verify Financial Press Scroll Pagei to page down Enter your Administrator passcode and press e Your password will display as asterisks as you type Manage Users Manage Providers Communications Manage Hot Keys Reports Terminal Date Time Press Scroll Pagei to page down Press F3 to select Terminal SETUP ADMIN PASSWORD Press lt F2 gt i e Next four times SETUP DEFAULT STATE TN Press F3 to select Edit 2011 Emdeon Business Services LLC All rights reserved Page 23 This material contains confidential p
22. LECT HOTKEY The first six existing hotkey assignments display Highlight the listing for 1 lt UNASSIGNED gt the key to which you want to assign a payer 2 lt UNASSIGNED gt Press lt Scroll Pagei gt or lt Scroll Page h gt to page down to 7 3 lt UNASSIGNED gt the next screen or back to this screen 4 lt UNASSIGNED gt Press Scroll Line i gt or Scroll Line h gt to scroll line by line Press Scroll Pagei to page down Press F1 to select Manage Hot Keys 5 lt UNASSIGNED gt i 6 lt UNASSIGNED gt Press to select the hot key Hot Key Highlight the name of the payer you wish to assign to the key AMC Press Scroll Pagei or Scroll Page h to scroll screen by AVMED screen Acordia National Press Scroll Line i gt or Scroll Line h gt to scroll line by line Aetna To move to the first payer beginning with a specific letter press i Aetna Long Term Car the number key which displays the letter Press one two or Note your actual payer list may vary three times depending on the letter s position on the key Press to select the payer Hot Key Payer Yes Do one of the following Payer Name No Press F1 to save the key assignment go to the next step Please Confirm Press F2 to cancel the key assignment You are returned to the Setup menu Modify Hot Keys Hot Key Setup If F1 is pressed the success message left displays briefly Stored Successfully Hot Key Setup Yes Do one of th
23. SE WAIT You will see a message that the Vx570 is running the transaction connecting transmitting and receiving the response The Vx570 will print the response once it has been received Using Hotkeys To perform a transaction for which a hotkey has been assigned Step Terminal Display Action 1 Follow steps 1 through 3 under Submitting a Transaction on page 29 to display the Emdeon Menu MM DD YY HH MM 2 Medical Press the hotkey keypad or keyboard key 1 through 0 assigned to the Address Verify payer you wish to query i Financial Log on if prompted Emdeon Logon Enter User ID Enter your User ID and press e Emdeon Logon Enter PassCode Enter your passcode and press e Asterisks will display as you type The payer s TRANSACTION menu The transaction s SEARCH TYPE menu The first input prompt Depending on the transactions the payer supports you will see one of these 2011 Emdeon Business Services LLC All rights reserved This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Page 30 Emdeon Vx570 User s Guide t j emdeon Chapter 4 Run Emdeon Transactions Using the Card Swipe At the time of this publication you must use the card swipe slot on the right of the keypad The one on the end of the terminal below the keypad is designed for gift cards and curren
24. Transaction Guide for that payer See Documentation on page 5 for instructions on obtaining copies of Transaction Guides 2011 Emdeon Business Services LLC All rights reserved Page 34 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited aia S Emdeon Vx570 User s Guide t j emdeon Chapter 4 Run Emdeon Transactions Cy Emdeon TEST 800 1T 15 06 11259236 Program ID Transaction date and time Provider ID 123456789 Member ID 87654321 Begin DOS 11 15 06 End DOS 11 15 06 Information you entered in the request Response details ABC Insurance Eligibility Submit ID Time Benefit Ind Medicare Ind Other Payer Ind Primary ID 12345 Name ABC Insurance Primary ID 123456789 Name Dr Smith Trcel 123456789 ABCIns Trce2 555666777889 9EMDEONMFX Primary ID 87654321 Las PAT Fir JANI Middle S DOB 01 01 1080 Gender Female Cnge N End of response ENT E Q H rt Elig 2011 Emdeon Business Services LLC All rights reserved Page 35 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited aia S Emdeon Vx570 User s Guide t j emdeon Chapter 4 Run Emdeon Transactions 05 05 2005 2011 Emdeon Business Services LLC All rights reserved Page 36 This material co
25. after pressing the number 2 enters the letter A pressing Alpha twice enters the letter B and pressing Alpha three times enters the letter C F1 When a menu is displayed selects the option displayed to the left of the function key through F4 Fi From lists selects highlighted item a 3 During data entry accepts the entry or proceeds to the next prompt Exits the current function or menu exits error messages cancels transaction processing B During data entry erases numbers or characters you have entered asterisk From a menu or the Welcome screen displays the terminal s Main Menu 3 From the Welcome screen advances the paper 2011 Emdeon Business Services LLC All rights reserved Page 9 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t emcdeorr Chapter 2 Get To Know Your Terminal Keyboard 100 If you have attached the optional VeriFone Keyboard 100 use the following table to determine which Keyboard 100 keystroke matches that of the terminal keypad Scroll Page h gt Page Up or When a list is displayed moves the highlight up one screen page of a list F5 Scroll Pagei When a list is displayed moves the highlight down one screen page of a list or F6 7 Scroll Line h When a list is displayed moves the highlight
26. asscode will display as asterisks as you type Change Passcode PassCode Changed displays briefly Manage Users Do one of the following Add User Add change or remove another user Remove User X Change Passcode Press to exit the Manage Users menu 2011 Emdeon Business Services LLC All rights reserved Page 15 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t d emdeon Chapter 3 Customize Your Terminal Setup Manage Providers Your Emdeon Vx570 terminal allows the Administrator to set up a Provider QuickCodes list for payers who require that a provider ID and a provider first and last names are sent with their transactions The list can include both inquiring requesting provider IDs and servicing provider IDs The Administrator can add edit or delete from one to 99 provider names their associated provider IDs including National Provider Identifiers NPIs and taxpayer IDs and their QuickCode numbers from the list A list of provider names that are entered can be viewed Also the Provider QuickCodes list with the provider names provider IDs and QuickCodes can be printed When entering a transaction the user can choose to press F2 to display a list of provider names select a provider you see the provider s provider ID then press e type the provider s one or two digit QuickCode number and
27. ctor at the side of the terminal For stability you can anchor the cord between the retaining slot directly beside the connector 2 Attach the power pack to the power cord by sliding the female end of the power cord over the three prongs on the end of the power pack 3 Plug the power cord into a standard 120 volt electrical outlet Illustrations courtesy of VeriFone Inc 2011 Emdeon Business Services LLC All rights reserved Page 1 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t j emcdeornr Chapter 1 Install Your Equipment Warnings The Vx570 should be on an electrical protective device such as a UPS uninterruptible power supply or a surge protection strip Do not plug a Vx570 into a PoE Power over Ethernet switch Refrain from frequently disconnecting and reconnecting the Vx570 from to the power source Keep the Vx570 away from anything that could damage the device such as heavy unstable objects liquids plants coffeemakers and so on small children etc Do not place the Vx570 where it could easily fall such as near the edge of a desk Insert Paper in the Printer 1 To open the printer press down on the lever located on the side of the terminal to unlatch the paper roll cover then lift the cover up and back 2 If necessary loosen the glued leading edge of the paper or remove the
28. d which typically begin with CL HT RH or other letters are considered EDI Error Messages and are returned by the Emdeon data center or the payer to alert you of certain conditions related to your transactions They are not generated by the Vx570 terminal For a complete description of these error messages see the document entitled Dictionary of Transaction Error Messages Refer to Documentation on page 5 for more information on obtaining this document Messag The database is incomplete or corrupt and the terminal cannot process the Database Error transaction Call Emdeon Customer Support Card Read Error COMM ERROR Invalid description of requirement z You entered a monetary amount in such a way that it does not represent a valid Invalid Amount amount The terminal was unable to read the card swipe data Press then reswipe the card If this message continues to occur there may be a problem with the card The Vx570 could not establish phone or Ethernet connectivity Check to make sure your phone or Ethernet cable is securely plugged in It is also possible that the terminal is set up with the wrong communication method for example modem versus Ethernet If you suspect this is the problem call Emdeon Customer Service Your input is invalid for example it is not the correct length The data entry requirement appears following the message Invalid PassCode Can appear during modification of a user s passcode The passco
29. de you entered does not match the user s current passcode z You entered a date that was in the wrong format or that did not represent a real date Invalid Date for example 11 11 1111 Can appear during the removal of a user ID or modification of a user s passcode You Invalid User ID entered a user ID that does not exist No Providers Have Stored Provider IDs That Satisfy The Transaction Rules Only Provider Dr XXX Has A Stored Provider ID That Satisfies The Transaction Rules Only Providers With Stored Provider IDs That Satisfy The Transaction Rules Are Displayed Passcode Mismatch Please Try Again QuickCode Assigned TAMPER The Requested Provider ID For Dr XXX Does Not Satisfy The Transaction Rules And Cannot Be Displayed UserID Already Exists None of the stored provider IDs are valid for the current transaction for example this payer requires a nine character provider ID and there are no nine character provider IDs in your Provider QuickCodes list Press to return to the Provider ID prompt Check to make sure you have the correct provider IDs for the payer Displays when you ping the network connection if there is no response from the network This indicates that there is a problem with the network connection Only one provider ID in your Provider QuickCodes list is valid according to the payer s rules the provider s name appears in the message Press to clear the message and return to the Pro
30. e following No Press F1 to select Yes and return to step 7 Do you have any more Press F2 to select No and go to the next step hot keys to set 2011 Emdeon Business Services LLC All rights reserved Page 19 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide Chapter 3 Customize Your Terminal Setup EMDEON DATABASE MAINTENANCE IN PROGRESS PLEASE WAIT The database maintenance message left is briefly preceded by the message The terminal will restart after processing the current changes After the database is updated the terminal will automatically restart FRR RK KKK AMTAS Change the Administrator Passcode The Administrator password allows access to setup functions A default Administrator passcode ships with your terminal If you do not know this password refer to the Welcome letter in your shipping carton or call Emdeon Customer Service at 800 333 0263 It is recommended that you change the passcode To change the Administrator passcode This procedure begins from the Emdeon idle state WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY HH MM Medical Address Verify Financial Enter Admin Passcode Manage Users Manage Providers Communications Manage Hot Keys Reports Terminal Date Time SETUP ADMIN PASSWORD KK SETUP ADMIN PASSWORD OK KK New SETUP ADMIN PASSWORD KK
31. edical Address Verify Financial Config Enter Admin Passcode Setup Manage Users Manage Providers Communications QuickCode Setup Add Provider Edit Provider View Providers PROVIDERS ENTERED JOHN SMITH CARL JONES THOMAS WILLIAMS QuickCode Setup Add Provider Edit Provider View Providers Setup Manage Users Manage Providers Communications 11 EN ER 2011 Emdeon Business Services LLC All rights reserved Emdeon Vx570 User s Guide Chapter 3 Customize Your Terminal Setup Do one of the following Type the new provider ID then press e go to the next step Press to skip to the next step displays briefly Do one of the following Return to step 6 to edit or delete another provider Press F2 to add another provider Press F4 to view a list of provider names Press to exit the QuickCode Setup menu Do one of the following Press Scroll Pagei to navigate the Setup menu Press to exit the Setup menu This procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page Press any key except 3 Press Scroll Pagei to page down Press F1 to select Setup Enter your Administrator passcode and press e Your password will display as asterisks as you type Press F3 to select Manage Providers Press F4 to select View Providers Press Scroll Line i gt or Scroll Line h gt to scroll line by line
32. ential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Add Provider gt Provider Enter Provider First Name Add Provider Enter Provider ID Add Provider Provider QuickCode Stored Successfully QuickCode Setup Add Provider Edit Provider View Providers Setup Manage Users Manage Providers Communications ep Tern Emdeon Vx570 User s Guide Chapter 3 Customize Your Terminal Setup D the e first name uM Type th ai provider ID n displays briefly Do one of the following Return to step 6 to add another provider Press lt F3 gt to edit or delete provider information Press lt F4 gt to view a list of provider names Press to exit the QuickCode Setup menu Do one of the following Press Scroll Page i gt to navigate the Setup menu Press to exit the Setup menu This procedure a from th the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY HH MM Medical Address Verify Financial Manage Users Manage Providers Communications QuickCode Setup Add Provider Edit Provider View Providers SELECT PROVIDER JOHN SMITH CARL JONES THOMAS WILLIAMS QuickCode Edit Delete Cancel Edit Provider Enter Provider Last Name SMITH Edit Provider Enter Provider First Name JOHN 2011 Emdeon Business Services LLC All rights rese
33. eon transactions do not support use of the gift card slot 2011 Emdeon Business Services LLC All rights reserved Page 8 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t emcdeorr Chapter 2 Get To Know Your Terminal Vx570 Key Quick Reference K tion lt Scroll Page When a list is displayed moves the highlight up one screen page h Scroll Page When a list is displayed moves the highlight down one screen page i gt h gt lt Scroll Line When a list is displayed moves the highlight up one line on a list ane From the Emdeon Menu and immediately following the first printing of a transaction s response reprints the response When a list is displayed moves the highlight down one line on a list dol From the terminal s Main Menu displays a menu of operating system reports Press ed to exit Numeric When entering data results in numeric entry Keys If a list is displayed pressing a numeric key jumps to the first item beginning with the letter displayed 0 9 on the key For example pressing 2 once jumps to the first item on the list beginning with A pressing 2 again jumps to the first item beginning with B and so on Alpha During data entry converts a numeric entry to one of the characters displayed on the key depending on the number of times it is pressed For example pressing Alpha once
34. eturns to an idle state from the Emdeon Menu Press any key except 3 to go to the Emdeon Menu Press 3 to advance the paper If the system administrator has set up a default card swipe you can swipe a hard card from this screen to run an ID Card search for the designated payer Emdeon Menu 12 11 06 22 32 Medical Address Verify Financial From this menu Press F2 to run Medical eligibility claim status referral and other healthcare related transactions Press F3 to run the Address Verification transaction through your credit source Press F4 to run Financial transactions Charity Care Medicaid Predictor and Payment Predictor through your credit source If you are the terminal Administrator press Scroll Page i gt then F1 to display the Setup Menu Press to display the terminal Main Menu Terminal Security Your terminal has security features that prevent unauthorized individuals from accessing healthcare transactions All users who choose to run Emdeon Medical Address Verification or Financial transactions must enter a User ID and PassCode set up by the terminal Administrator Unsuccessful login attempts will be logged The Administrator can print a log of unsuccessful login attempts from the Setup menu See Print Reports on page 26 The terminal Administrator has a separate passcode Important Your terminal ships with a default user ID passcode and Administrator passcode It is
35. he to the phone jack wall outlet 4 To test the connection run a transaction see Submitting a Transaction on page 29 If you have verified that a dial tone is present on the line but the transaction fails to process contact Emdeon Customer Service at 800 333 0263 Network Connection Wall Outlet Network Connection If you have a wall outlet network connection or router you will need an RJ45 network cable not included with your terminal 1 Attach one end of the cable to the network outlet in the wall or router 2 Connect the other end of the cable to the terminal 10BaseT outlet as illustrated below 3 Have someone from your IT department make sure that port 443 is open 10BaseT Outlet 2011 Emdeon Business Services LLC All rights reserved Page 3 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited gia Emdeon Vx570 User s Guide t j em deornr Chapter 1 Install Your Equipment Modem Network Connection If you use a high speed modem or router to connect to a network you will need an RJ45 network cable not included with your terminal 1 Attach one end of the cable to your high speed modem or router 2 Connect the other end of the cable to the terminal 10BaseT outlet as illustrated below Testing the Connection 1 Press the asterisk key until the Terminal Main Menu displays 2 Press F2 to select CommServer
36. ighlight down to the next screen page of list items Press Scroll Page h to move the highlight up to the previous screen page of list items The Numeric Keypad and Hotkeys Unless you have an optional keyboard attachment you will use the numeric keypad in combination with the Alpha key to enter your transaction input data Also each digit on the numeric keypad can be set up as a hotkey so that you can press the key from the Emdeon Menu to quickly select the payer assigned to the key The Alpha Key The Alpha key allows you to convert the number on a numeric key to one of the letters or characters displayed on that key For complete instructions see Entering Letters and Symbols on page 33 Cancel Backspace and Enter XJ Red Stop The red Cancel key allows you to exit the function you are currently performing back out of a menu or exit an error message ES Attention The yellow Backspace key allows you to erase characters when you are entering data similar to the Backspace key on a computer keyboard Green Go The green Enter key will accept the data you are entering and proceed to the next prompt select the highlighted item on a list Card Swipe Slot The card swipe slot to the right of the keypad is used for healthcare hard cards with a magnetic card swipe See Using the Card Swipe on page 31 for details about using the card swipe Gift Card Slot At the time of this publication Emd
37. ime Date Time Enter Date current date setting Date Time Enter Time current time setting Date Time Date Time Successfully Changed Manage Hot Keys Reports Terminal Date Time 2011 Emdeon Business Services LLC All rights reserved If the main menu or screen saver is displayed see Terminal Displays on page Press any key except 3 Press Scroll Pagei to page down Press F1 to select Setup Enter your Administrator passcode and press e Your password will display as asterisks as you type Press Scroll Pagei to page down Press F4 to select Date Time Type the new date in MMDDCCYY format The terminal provides the t Press or Just press to accept the displayed date Type the new time in military time HH MM format The terminal provides the colon Press or Just press e to accept the displayed time displays briefly Do one of the following Press Scroll Pagei gt or Scroll Page h gt to navigate the Setup menu Press to exit the Setup menu Page 21 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited O emcdeornr Set a Card Swipe Default The Administrator can designate a default card swipe transaction Doing so allows the user to swipe the card from the Welcome screen to run an ID card swipe search for that transaction You would want to designate your most fre
38. inimum and maximum field length the requirement required or optional and any other special information about the field for example Selection List indicates that a choice list is available Press any key to return to the input prompt Data Entry Error Messages If your input is invalid for example you entered the wrong number of characters or you tried to skip a prompt for required data the terminal will beep and display a message below your input line indicating the nature of your error To correct your entry 1 Press or X to exit the error message 2 Press to backspace over the existing entry 3 Re enter the data The Cancel Key Use the Cancel Key G9 to Exit error messages Exit data entry for a transaction Cancel processing of the transaction once it has been submitted Exit to the Emdeon Menu Response Printout Your response displays on your terminal screen You can scroll through the response using the scroll keys press Scroll Pagei or Scroll Page h to scroll screen by screen or press Scroll Line i or Scroll Line h to scroll line by line To print a response press F4 To reprint a response that just printed press Scroll Line h before you enter another transaction The following illustration shows a sample response printout Responses vary depending on the payer or credit source you have queried For a response description specific to the payer you have queried see the
39. ize Your Terminal Setup Type a unique one to four character user ID for the user you wish to add Press Type the one to four character passcode for the user ID Press The passcode will display as asterisks as you type Retype the passcode Press The passcode will display as asterisks as you type displays briefly Do one of the following Add w or remove another user Press to exit the Manage Users menu This procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY HH MM Medical Address Verify Financial Manage Users Manage Providers Communications Manage Users Add User Remove User Change Passcode Remove User Enter User ID Remove User Yes Are You Sure No User ID nnnn Successfully Removed Manage Users Add User Remove User Change Passcode 2011 Emdeon Business Services LLC All rights reserved This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Enter your Administrator passcode and press EJ Your password will display as asterisks as you type Press F2 to select Manage Users Press F3 to select Remove User Type the one to four character user ID of the user you wish to remove Press Do one of the following To remove the user press lt F1 gt continue to the next step To
40. keep the user press F2 You are returned to the Manage Users menu step 2 displays briefly Do one of the following Add eg or remove another user Press to exit the Manage Users menu Page 14 Emdeon Vx570 User s Guide t emcdeorr Chapter 3 Customize Your Terminal Setup Change a Passcode This procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 WELCOME TO EMDEON 1 SWIPE CARD Press any key except 3 OR PRESS ANY KEY MM DD YY HH MM Medical Address Verify Financial Press Scroll Pagei to page down Enter your Administrator passcode and press e Your password will display as asterisks as you type Manage Users Manage Providers Communications Manage Users Press F2 to select Manage Users Add User Remove User Change Passcode Change Passcode Type the one to four character user ID of the user whose passcode you wish to change Press F4 to select Change Passcode Enter User ID Press Type the user s current one to four character passcode the passcode you Change Passcode y wish to change Enter Current PassCode Press The passcode will display as asterisks as you type Change Passcode Type the new one to four character passcode Enter New PassCode Press The passcode will display as asterisks as you type Change Passcode Retype the new passcode Verify New PassCode Press The p
41. menu remains on the display 2011 Emdeon Business Services LLC All rights reserved the main menu or screen saver is displayed see Terminal Displays on page 11 Press any key except 3 Press Scroll Pagei to page down Press F1 to select Setup Enter your Administrator passcode and press e Your password will display as asterisks as you type Press Scroll Pagei to page down Press F2 to select Reports Do one of the following To print the Security Log press F2 go to step 9 To print the Provider List press F3 go to step 9 To print the Hot Keys List press F4 go to step 9 To print the User List press Scroll Page i gt go to step 8 After the report has printed Press Scroll Pagei or Scroll Page h to navigate the Reports menu Press to exit the Setup menu Page 26 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited O emcdeornr Report Samples Security Log Security Log Provider List 11 15 06 11 59 36 Date Time Event 09 19 2006 12 49 User 1234 Invalid Logon 10 31 2006 15 48 User Admn Invalid Logon 11 15 2006 09 15 User 3213 Invalid Logon Provider QuickCodes 08 15 08 11 59 36 Provider Name Provider ID 1 SMITH 1234567890 2 JONES 9876543212 3 WILLIAMS 1111111111 Hot Keys Emdeon Hot Keys 11 15 06 11 59 36 Key Payer
42. nt s potential eligibility for Medicaid and charity programs Financial transactions include Charity Care Medicaid Predictor and Payment Predictor Note Your Vx570 terminal may also provide a Credit Debit card program This program is separate from your Emdeon programs To access your Credit Card program see Chapter 5 Switch to Credit Card on page 37 Submitting a Transaction The following steps describe generally how to run an Emdeon transaction For instructions specific to the transaction you are running see the Transaction Guide for that transaction See Documentation on page 5 for instructions on obtaining copies of Transaction Guides Step Terminal Display Action You will start from one of these screens O Emdeon If the Logo screen is displayed press any key except Scroll Line i gt 1 The Main Menu displays see below 11 17 06 13 30 2 idi tad If the Main Menu is displayed press F3 to select Emdeon The Welcome screen displays see below WELCOME TO EMDEON 3 SWIPE CARD If the Welcome screen is displayed press any key except 3 OR PRESS ANY KEY The Emdeon Menu appears MM DD YY HH MM For Medical transactions press F2 to select Medical Medical For Address Verify transactions press F3 a Address Verify For Financial transactions press lt F4 gt i Financial Log on if prompted Emdeon Logon Enter your User ID and press 5 Enter User ID
43. ntains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t em deon Chapter 5 Switch to Credit Card Chapter 5 Switch to Credit Card Your Vx570 may contain a third party Credit Card payment program To access this program press the asterisk key to return to the Main Menu Press the function key to the right of the Credit Card menu item Operation of the Credit Card program is outside of the scope of this manual Contact your Credit Card program vendor for details Chapter 6 Program Updates Updates to the programs on your terminal will occur automatically When updates are available the following will occur 1 You will run a transaction 2 After the transaction transmits you will see this message on the terminal display EMOEON DATABASE MAINTENANCE IN PROGRESS PLEASE WAIT MMENMMMMM ANC Do not unplug your terminal or press any keys while this message displays 3 Your transaction response will print 4 You will usually receive a message either on the terminal display or on your printout from Emdeon describing the nature of the update 5 If the message is on the screen press Scroll Page i gt or Scroll Page h gt to scroll through the message When you have finished viewing the message press Large Program Updates Your Vx570 device is set to dial in to download large program on an as
44. objects liquids plants coffeemakers and so on small children etc Do not place the Vx570 where it could easily fall such as near the edge of a desk Insert Paper on page 2 for information on installing paper Function Keys The function keys allow you to select menu options similar to the way in which you select options on your bank s ATM To select a menu option press the function key to the right of the option you wish to select Function keys also perform these actions 2011 Emdeon Business Services LLC All rights reserved Page 7 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited aia S Emdeon Vx570 User s Guide t j em deon Chapter 2 Get To Know Your Terminal For some input prompts where indicated on the display you can choose your input from a selection list Press lt F2 gt to display the selection list You can press F1 from any transaction s input prompt to display help about the information for which you are prompted Scroll Page and Scroll Line Keys The Scroll Page and Scroll Line keys are used to move the highlight up or down through a list These keys are unmarked but they are identified on your keypad overlay To use these keys Press Scroll Line i gt to move the highlight down to the next line Press Scroll Line h to move the highlight up to the previous line Press Scroll Page i gt to move the h
45. protective strip from the new roll of paper Unwind the paper roll past any glue residue 3 Drop the paper roll into the printer cavity such that the paper rolls under and up nearest to the serrated tearing edge This positioning ensures that the printable side is facing outward 4 Close the paper cover allowing a small bit of paper to extend outside of the printer cover Notes You can press 3 from the Emdeon Welcome screen see page 12 to advance the paper A pink out of paper indicator line appears on the edge of the paper approximately 18 includes before the end of the roll 2011 Emdeon Business Services LLC All rights reserved Page 2 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited aia S Emdeon Vx570 User s Guide t a emdeornr Chapter 1 Install Your Equipment Connect a Communication Line Your terminal will send and receive transactions using one of the following methods Dial up standard telephone line Network Ethernet Your terminal will be pre configured to use one of these two communication methods based on the specifications of your order Dial Up Connection Phone Line 1 Connect one end of the phone line to the connector on the back terminal that is identified by a telephone icon 2 Connect the other end of the phone line to the phone jack wall outlet a 3 Connect the other end of the phone line to t
46. quently run card swipe transaction as your card swipe default Emdeon Vx570 User s Guide Chapter 3 Customize Your Terminal Setup Note To run an ID card swipe search for a transaction not designated as the default you will select the ID Card search type from the transaction s Search Type menu then swipe the card at the ID Card prompt See Card Swipe not configured for idle swipe on page 32 for more information Only those transactions that support an ID card swipe search can be set as the card swipe default To set a card swipe default Step Terminal Display Action This procedure begins from the Emdeon idle state If the main menu or screen saver is displayed see Terminal Displays on page 11 WELCOME TO EMDEON 1 SWIPE CARD Press any key except 3 OR PRESS ANY KEY MM DD YY HH MM Medical 2 Address Verify Press Scroll Pagei to page down i Financial h Setup 3 Press F1 to select Setup Config 4 Enter your Administrator passcode and press j Enter Admin Passcode Your password will display as asterisks as you type Setup Manage Users 5 Manage Providers Press Scroll Page i gt to page down i Communications h Manage Hot Keys Reports i 6 Terminal Press Scroll Page i gt to page down i Date Time h Swipe Defaults Press lt F1 gt to select Swipe Defaults About 7 SELECT SWIPE PAYER The list that displays lists all of the payers that support an ID Card
47. r during the addition of a user ID You attempted to add a user ID that already exists 2011 Emdeon Business Services LLC All rights reserved Page 38 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon is a leading provider of revenue and payment cycle solutions that connect payers providers and patients to improve the healthcare business processes To learn more about our company our services and our commitment to improving healthcare visit our website at www emdeon com O emdeon 3055 Lebanon Pike Suite 1000 Nashville TN 37214 2230 877 EMDEON 6 877 363 3666 2011 Emdeon Business Services LLC All rights reserved www emdeon com
48. r you specified Supplies Paper for your Vx570 can be ordered through Control o Fax http www controlofax com 800 553 0070 Customer Service To speak to an Emdeon Business Services customer service representative please call 800 333 0263 2011 Emdeon Business Services LLC All rights reserved Page 6 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t emcdeornr Chapter 2 Get To Know Your Terminal Chapter 2 Get To Know Your Terminal Your Vx570 Terminal printer lever to open printer function keys scroll page keys scroll line keys alpha card swipe numeric keypad and slot hotkeys cancel enter backspace gift card slot Printer The Vx570 printer is attached to the terminal The paper feeds through the slot above the display The serrated edge allows you to tear off your printouts To open the printer to add paper press the lever that displays the printer roll To advance the paper press 3 from the Emdeon Menu See The Vx570 should be on an electrical protective device such as a UPS uninterruptible power supply or a surge protection strip Do not plug a Vx570 into a PoE Power over Ethernet switch Refrain from frequently disconnecting and reconnecting the Vx570 from to the power source Keep the Vx570 away from anything that could damage the device such as heavy unstable
49. rnet See Network Connection on page 3 for details Press lt F3 gt to go to the Emdeon Menu If you have a Credit Card program on your terminal it will be listed on this menu Press lt F4 gt to start the Credit Card program Press asterisk from the Emdeon menu to return to the terminal Main Menu Emdeon Flash Screen yemdeon The Emdeon Logo and customer message flash screens appear if the terminal sits idle from the Main Menu To exit this screen press any key except Scroll Line i gt The terminal Main Menu displays Notes After the device sits idle for a preset amount of time the message below may display Do not press any buttons while database maintenance is in progress EMDEON DATABASE MAINTENANCE IN PROGRESS PLERSE HRIT MMMMMMMM ANC If you press lt Scroll Line i gt from this screen the terminal displays a menu of operating system VMAC reports Itis nota B if you decide to print these reports but they will not be meaningful to you Press to exit this menu 2011 Emdeon Business Services LLC All rights reserved Page 11 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t j em deon Chapter 2 Get To Know Your Terminal Emdeon Welcome Screen WELCOME TO EMDEON OR PRESS ANY KEY The Emdeon Welcome screen appears when the terminal r
50. roprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide emdeorr Chapter 3 Customize Your Terminal Setup Y SETUP Type the two lette DEFAULT STATE below and press Use the lt Alpha gt key to convert numbers to letters as described under New Entering Letters and Symbols on page 33 SETUP DEFAULT STATE VA Press lt F4 gt to select Exit SETUP Do one of the following Save Changes To save the new default state press lt F2 gt To cancel the change press lt F1 gt 2011 Emdeon Business Services LLC All rights reserved Page 24 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide t emcdeornr Chapter 3 Customize Your Terminal Setup State Abbreviations ALABAMA ALASKA AMERICAN SAMOA ARIZONA ARKANSAS CALIFORNIA COLORADO CONNECTICUT DELAWARE DISTRICT OF COLUMBIA FEDERATED STATES OF MICRONESIA FLORIDA GEORGIA GUAM HAWAII IDAHO ILLINOIS INDIANA IOWA KANSAS KENTUCKY LOUISIANA MAINE MARSHALL ISLANDS MARYLAND MASSACHUSETTS MICHIGAN MINNESOTA MISSISSIPPI MISSOURI MONTANA NEBRASKA NEVADA NEW HAMPSHIRE NEW JERSEY NEW MEXICO NEW YORK NORTH CAROLINA NORTH DAKOTA NORTHERN MARIANA ISLANDS OHIO OKLAHOMA OREGON PALAU PENNSYLVANIA PUERTO RICO RHODE ISLAND SOUTH CAROLINA SOUTH DAKOTA TENNESSEE TEXAS UT
51. rved Press any key except 3 Press Scroll Page i gt to page down Enter your Administrator passcode and press e Your password will display as asterisks as you type Press F3 to select Manage Providers Press F3 to select Edit Provider Press Scroll Line i gt or Scroll Line h gt to scroll line by line Press to select the provider name Do one of the following Press F1 to edit the provider s information go to the next step Press F2 to delete the provider s information Provider QuickCode Deleted displays briefly then you are returned to the QuickCode Setup menu Return to step 6 Press F3 to cancel You are returned to the QuickCode Setup menu Return to step 6 Do one of the following Type the new provider last name then press eH go to the next step Press le to skip to the next step Do one of the following Type the new provider first name then press B go to the next E Press to skip to the next step This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Page 17 Edit Provider Enter Provider ID 1234567890 Edit Provider Provider QuickCode Stored Successfull QuickCode Setup Add Provider Edit Provider View Providers Setup Manage Users Manage Providers Communications View the Provider Name List WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY MM DD YY HH MM M
52. tch to Credit Cardi eiecit spinis ce eexte nx me EOE EEE DEEE eR EE RUN IDERODUMMMAI DAI RDK SEE RR 37 Chapter 6 Program Updates iiiter testas dessus eae e QURE A a FRERIRTSRRDRRRERDAREPRRIARRVARERMRERERERREXRRRACETITNQA mA RUE MEER ER 37 2011 Emdeon Business Services LLC All rights reserved Pagei This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide gt ae a d emdeon Contents Chapter 7 Terminal Error MeSSage aicsinisscssannan nanadalncaataaaiandmncninte aathahinae E E XR mis ERE cd REEF PEDE DUREE RS Eaa 38 2011 Emdeon Business Services LLC All rights reserved Page ii This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Emdeon Vx570 User s Guide S j U 7 emcdeornr Chapter 1 Install Your Equipment Chapter 1 Install Your Equipment Unpack the Box Your VeriFone Vx570 terminal from Emdeon Business Services will contain the following components Vx570 terminal and printer affixed to terminal body Roll of thermal printer paper Power pack Power cord Phone cord Welcome letter Installation guide Quick Reference Guide CD containing all user documentation PAPER ROLL TERMINAL UNIVERSAL POWER CORD POWER PACK TELEPHONE LINE Connect to the Power Source 1 Connect the power pack to the conne
53. tions and the default Administrator passcode for customizing the terminal setup It is recommended for HIPAA security compliance that the Administrator change the default user ID passcode and the default Administrator passcode See Chapter 3 Customize Your Terminal Setup beginning on page 13 for instructions Documentation Emdeon provides a suite of documentation to assist you The following documents are available in addition to this publication Vx570 Quick Reference this guide ships in the carton with your terminal It provides quick general guidelines for operating the Vx570 terminal Emdeon POS Vx570 Transaction Guides these guides provide specific instructions for running each transaction and for interpreting transaction responses A transaction guide exists for each Emdeon transaction available on your Vx570 terminal Error Dictionary this guide is a compilation of all transaction related error messages that can be returned from payers and from the Emdeon switch Transaction related error messages are those which print on the transaction response They are identified by a code beginning with two letters such as RH CL HT followed by a brief text message Codes and Abbreviations these reference documents provide a listing of the most common codes and abbreviations used in HIPAA compliant payer responses such as service types eligibility benefit descriptions coverage types and insurance types 2011 Emdeon Business
54. tly does not support medical identification cards Payer Configured for Idle Swipe i E mdeon If the Logo screen is displayed press any key except Scroll Line i gt The Main Menu displays see below 11 17 06 13 30 CommServer If the Main Menu is displayed press lt F3 gt to select Emdeon The 2 Emdeon Welcome screen displays see below WELCOME TO EMDEON SWIPE CARD OR PRESS ANY KEY From either of these screens swipe the hardcard The magnetic stripe 3 or should be facing the keypad and at the bottom of the card see the icon on MM DD YY HH MM the terminal beside the card slot Medical Address Verify i Financial Log on if prompted Emdeon Logon 4 Enter your User ID and press e Enter User ID Emdeon Logon 5 Enter your passcode and press e Asterisks will display as you type Enter Passcode 6 additional data entry prompts such as Enter the remaining data for which you are prompted Provider ID and dates of service 2011 Emdeon Business Services LLC All rights reserved Page 31 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited Cy emcdeornr Emdeon Vx570 User s Guide Chapter 4 Run Emdeon Transactions Card Swipe not configured for idle swipe r1 play the Emdeon Menu The Emdeon Menu appears MM DD YY HH MM Medical Address Verify i Financial Press F
55. vider ID prompt The valid provider ID displays Press to accept the provider ID Multiple provider IDs in your Provider B list are valid for this payer with the exception of one provider ID Press with valid provider IDs Can appear during the addition of a user ID or modification of a user s passcode You were prompted to re enter the user s passcode The passcode you re entered did not match the first entry of the user s new passcode Can appear during the addition of a provider to the Provider QuickCodes list You to display only the list of provider names entered a QuickCode number that is already assigned to another provider Press to clear the message press the Backspace key to delete the number s then re enter another QuickCode number from 1 to 99 Your terminal may have been tampered with for example it was dropped or an object fell on it This message appears when the Vx570 is first turned on Press to clear the message then continue normal use of the terminal To reset the date and time see Change the Date and Time on page 21 You entered a one or two digit QuickCode in the Provider ID prompt that corresponds to a provider ID that is not valid according to the payer s rules the provider s name appears in the message Press to return to the Provider ID prompt the invalid provider ID is not displayed but the QuickCode number reappears Check to make sure you have the correct provider IDs for the payer Can appea
56. you as you type Choosing from a Selection List Some prompts such as for service types allow you to pick a value from a selection list When a selection list is available you will see this message Press F2 For List To choose from the list 1 Press F2 The selection list displays 2 Highlight the desired value o Press Scroll Page i gt or Scroll Page h gt to scroll screen by screen o Press Scroll Linei or Scroll Line h to scroll line by line 3 Press to select the value You are returned to the input prompt Your selected data is displayed 4 Press e to accept the chosen value and proceed to the next step 2011 Emdeon Business Services LLC All rights reserved Page 33 This material contains confidential proprietary information Unauthorized use or disclosure of the information is strictly prohibited aia S Emdeon Vx570 User s Guide t j em deon Chapter 4 Run Emdeon Transactions Prompts for Optional Data Some prompts do not require that you make an entry In this case just press to skip to the next prompt Make sure the data entry line is blank if it is displaying a prior value press to backspace over the existing entry Note to determine whether data is required or optional press F1 at the input prompt to display the Help screen Getting Help You can display a screen of help on any input prompt as follows Press lt F1 gt The User Help screen displays information such as the m

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