Remote Monitor User`s Manual
Contents
1. message displays in the Status bar yet the Workstation Exit Information appears close and restart Remote Monitor by clicking and following the instructions in Section 3 2 4 2 Adding IP Address Manually If Remote Monitor is unable to automatically locate the CAREpoint on your network you can manually add the IP Address Click the green icon in the upper left of Remote Monitor to open a new drop down menu and then click change Settings to open the Settings for Remote Monitor window 1 RemoteMonitor m Move High Mute Exit Minimize X Close AltrF4 ins Total 0 Change Settings About RemoteMonibor Remote Monitor User s Manual 7 The Settings for Remote Monitor window allows to user to manually enter the IP Address of the CAREpoint Settings for Remote Monitor CARE paint IPs Enable im ee wi c mpm SR m eee Password Did Password Hew Confirm Password W Remember the password on this computer Cancel Click the checkbox in the upper left and enter the IP Address of CAREpoint Repeat this step for any additional CAREpoint Workstations to be added Single Unit Multiple Units Enable Enable iw 1192 169 1 108 iw 1192 160 1 108 _OR w 132 168 1 135 w 1192 168 1 138 Click _ ok to save the changes and return to the Remote Monitor software2. Confirm Paszward O O O iw Remember the password on this computer Click LOK to save the changes and return to the Remote Monitor software Exit e Click Ey to close the Remote Monitor software Restart Remote Monitor using the instructions in Section 3 2 SSS ae ae Remote Monitor User s Manual 10 Section 5 Operation This section contains operating information for common Remote Monitor functions 5 1 Listening to Audio Remote Monitor allows you to monitor streaming audio from the CAREpoint The user can monitor to either Selected Answered calls or Unselected Audio directly from their PC e Check the box for the type of audio you would like to monitor for the connected workstation o Selected Audio GD CAREpoaint 192 158 1 115 CO Free 100 Monitor W Select Unselect o Unselected Audio GD CAHEpoint 192 169 1 119 CD Free 10095 Monitor Select Unselect o Both Selected and Unselected Audio GD CAHEpoint 192 169 1 119 CD Free 100 Monitor if Select w Unselect o No Monitoring GD CAREpoint 192 158 1 1153 CD Free 100 Monitor Select Unselect Note Selected Audio will be heard from the left speaker and Unselect Audio will be heard from the right speaker 5 2 Adjusting the Audio Volume The user can adjust the volume of the audio being monitored Remote Monitor has a convenient volume slider tha
3. IMPORTANT Verify that that the installation has been performed as per the instructions in Section 2 of this manual 3 1 Screens and Views The Remote Monitor GUI is arranged similar to most Windows applications Descriptions of each button and indicator are provided in this manual RemoteMonitor 1 GD CAREpoint Position 1 192 169 1 106 CD Free 095 Monitor Select Unseleci Low eres High Mute Exit CAREpoint Found GDCP VAL1I Workstation at 192 168 1 108 Total 1 Connected Workstations GD CAREpoint Position 1 192 166 1 108 CO Free 0 Monitor Select Unselect o Workstation Information GD CAHEpoint Position 1 192 158 1 108 This text box displays the Workstation Description and the CAREpoint s IP Address CD Free 0 o Message Display This text box scrolls through the current state of the system 1 e Incoming calls and any messages displayed on the CAREpoint screen Monitor Audio Monitor Options Select Unselect These buttons allow you to choose if you will be monitoring the Select or Unselect audio for this workstation Controls 2 Low ERRE High Mute Exit Remote Monitor User s Manual 3 Speaker Status This icon displays the status of the speaker It will indicate whether sound is audible or muted Low High o Volume Slider This slider allows the user to control the volume of the call being played Mute This b
4. 1s where the user can enter the IP Address of the CAREpoint and set a password to match the CAREpoint Remote Monitor password The Settings for Remote Monitor window allows the user to manually enter the IP Address of the CAREpoint Settings for Remote Monitor CARE paint IPs Enable ooo Sa 93 379 Password Input Password Comfia Password W Remember the password on this computer Cancel Click the checkbox in the upper left and enter the IP Address of CAREpoint Repeat this step for any additional CAREpoint Workstations to be added Single Unit Multiple Units Enable Enable iw 1192 169 1 108 M 1192 169 1 210 OR w 192 165 1 135 w 192 168 1 138 Remote Monitor User s Manual 6 Enter the password in both the Input Password and Confirm Password text boxes that will match the password set in the CAREpoint Configuration file NOTE This will most likely be GDcarepoint Password Input Password oum ata ota ate ate ate ate ata TT Comtim Password iw Remember the password on this computer Click to save the changes and start the Remote Monitor software Ld RemoteMonitor XE led GD CAREpoint Position 1 192 158 1 108 CD Free Monitor Select Unselect Low mee High Mute Exit CAREpoint Found GDCP vVAL1 Workstation at 192 168 1 108 Total 1 Note If an access is denied
5. Exit Click to close the Remote Monitor software Restart Remote Monitor using the instructions in Section 3 2 Remote Monitor User s Manual 8 4 3 Changing the Remote Monitor Password The password for Remote Monitor 15 required to sync with the CAREpoint Workstation If the password in Remote Monitor matches the password set in the CAREpoint configuration you will be granted access to monitor live calls Click the green icon in the upper left of Remote Monitor to open a new drop down menu and then click f Change Settings _ to open the Settings for Remote Monitor window RemoteMonitor m Move High Mute Exit _ Minimize X Close AIt F4 ins Total Change Settings About RemoteMonitor The Settings for Remote Monitor window allows to user to manually enter the IP Address of the CAREpoint Settings for Remote Monitor CARE paint IPs Enable 93 39 E Lao Password Dld Password 000 Mew Password Confirm Password COC W Remember the password on this computer Cancel Enter the previous password in Old Password and then enter the new password in both New Password and Confirm Password Remote Monitor User s Manual 9 Note This password needs to match the password set at the CAREpoint GDcarepoint by default Password Old Password ee Mew Password
6. USER S MANUAL Remote Monitor Live Audio Monitoring GENERAL DEVICES 3 tm RemoteMonitor Siz led GD CAREpoint Position 1 192 158 1 108 CD Free 0 Monitor Select Unselect GD CAREpoint Position 2 192 158 1 178 CO Free 0 Monitor Select Unselect GD CAREpoint Position 3 192 158 1 135 Call General Devices to Register Update Version Code 10 01 Click the Monitor Info button for further details MSc REGO Select Unselect Low imm High Mute Exit Info Searching For CAREpoink Workstations Total 3 Table of Contents Section 1 General Information MID CH PLO TEE LOSS iy Or EAP WIC ADM MC M Section 2 Setup and Installation Tastallation Reditr meblss PAPA SAP ISIN ETT OO OLET Section 3 Getting Started 9 d Screens ad VIOWS seductus su e idea rado axe Sel WIBOONWS ODOEdLIOU eb Section 4 Configuration Settings A Mitral ALON 4 2 Addn IP Address 5 edades Ce UE one 4 3 Changing the Remote Monitor Pass W Ord REND uses t Re QU ta Dade Nen Section 5 Operation RN 2 He Audio V OTUTBE S Moune Ne AIO E EIE Section 6 Troubleshooting 6 1 The connection was denied due to wro
7. ed to listen to Live Audio streaming from the CAREpoint EMS Workstation e GUI The GUI Graphical User Interface is what the user interacts while working with Remote Monitor Select Audio This is the audio that is heard after a call 15 patched answered e Unselect Audio This is the audio that is heard before a call is patched incoming or on hold e Workstation This refers to the CAREpoint EMS Workstation that data is being streamed from 1 3 Applicability This manual describes the many features and functions of Remote Monitor Some of these features or functions may be optional and may not be provided or compatible with all models or versions Remote Monitor User s Manual 1 Section 2 Setup and Installation This section contains information for setup and installation of General Devices D Scribe Software 2 1 Installation Requirements e Remote PC o A PC running Microsoft Windows 2000 Windows NT or Windows XP o The CAREpoint EMS Workstation needs to be connected to your network 2 2 Installation e Ona Remote PC o Remote Monitor software 1s installed as part of the CAREpoint Desktop Applications Refer to document 1838015C pdf Section 1 Install CAREpoint Desktop Applications Version 6 00 for installation details Remote Monitor User s Manual 2 Section 3 Getting Started The following is an introduction to familiarize the user with Remote Monitor Software control means and how to perform basic operations
8. ng Sound Card 6 3 Remote Monitor cannot find any CAREpoint Workstations e If Remote Monitor does not automatically find any workstations follow the instructions for Adding IP Address Manually Section 4 2 e Verify that you have the correct IP Address for the CAREpoint e Verify that you can ping the IP Address e Verify that the Remote Monitor feature is enabled on the CAREpoint Workstation 6 4 Technical Support Factory technical telephone support is provided during normal business hours Monday through Friday from 9 00 AM to 5 00 PM EST Phone 201 313 7075 e mail support general devices com Internet www general devices com After hours factory telephone tech support coverage may be provided for warranty or extended warranty service on a call back basis and may not be available at all times Direct factory services NOT available beyond regular business hours Remote Monitor User s Manual 13
9. ng password 6 2 Cannot hear audio vso ive rd deoa impete cd sds boo mdi dub ck uo hae intact 6 3 Remote Monitor cannot find any CAREpoint Workstations essere Technical SUDDOFEDLuss eee sped tanc ated rx E esaet Fase rau eee esi tete bur ree Posso ases DELIA CCS M eL anri Remote Monitor User s Manual 11 Section 1 General Information This manual provides descriptions connection information operating instructions as well as maintenance and service information for General Devices Remote Monitor Software 1 1 Description Remote Monitor was designed to allow a supervisor to listen to Live Audio streaming from the CAREpoint Workstation The user can monitor the status of the CAREpoint Workstation from a remote location such as a separate room or building The software is installed as part of the CAREpoint Desktop Applications The user can monitor to either Selected Answered calls or Unselected Audio directly from their PC Remote Monitor can run in the background while you perform other tasks with other applications Additionally the user can monitor CAREpoint messages and CD Free Space 1 2 Glossary of Terms e Remote Monitor Remote Monitor is software created by General Devices us
10. t is used to lower and raise the volume e Move the slider from Low to High to adjust the volume of the audio being monitored d igh Remote Monitor User s Manual 11 5 3 Muting the Audio The user can also Mute and Unmute the audio being monitored The speaker icon will indicate whether the audio is muted or not e Click the Mute button to Mute the speakers and change the Speaker Status accordingly Click Changes Speaker Status to e Then click the Unmute button to Unmute the speakers Click Changes Speaker Status to 4 SSS SS a er rs Remote Monitor User s Manual 12 Section 6 Troubleshooting This section contains information for troubleshooting common Remote Monitor operations 6 1 The connection was denied due to wrong password e Confirm that the password set for your Remote Monitor is GDcarepoint o If not follow the instructions for Changing the Remote Monitor Password Section 4 3 and set it to GDcarepoint e Confirm that the password set in the CAREpoint configuration file is also GDcarepoint 6 2 I cannot hear any Audio e Verify that you are connected to a Workstation o You will see a screen similar to the one in Connected Workstations Section 3 1 e Verify that you have checked an Audio Monitoring option o If not follow the instructions for Listening to Audio Section 5 1 e Verify that your speakers are functioning correctly e Verify that the PC has a functioni
11. utton allows the user to mute and unmute the audio volume Exit o Exit This button allows the user to close the Remote Monitor software e Status Bar _ Found GOCP V4l1 Workstation at 192 168 1 108 Total 1 CAREpoint Found GDCP VAL1 Workstation at 192 168 1 108 o Information This text displays information regarding the status of the Remote Monitor software o Total Workstations Connected Total 1 This text displays the total number of connected CAREpoints 3 2 Windows Operation The Remote Monitor software can be accessed on your PC in several ways However there are two common methods for opening the software e Accessing Remote Monitor from the Desktop Shortcut o Navigate to your Desktop o Double click the Remote Monitor icon e Accessing Remote Monitor from the Start Menu o Click the Start Menu then All Programs All Programs Remote Monitor User s Manual 4 o Locate the General Devices Program Group Remote Monitor User s Manual AREpoinkE Documents D Scribe Form Builder InFaManager Install Acrobat Reader Remote Monitor CAREpoint Help Desktop Configure Application Telemetry Monitor Section 4 Configuration Settings This section contains information on configuring the Remote Monitor software 4 1 Initial Configuration The first time Remote Monitor runs on a PC it will start with the Settings for Remote Monitor window This
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