8082 My IC Phone Release Note
Contents
1. Alcatel Lucent Alcatel Lucent My IC Phone Synchronizer TC1616 Technical Release Notes for SW versions 1 1 x A gt k CHANGE THE CONVERSATION eT og ee S A ee Oe ao a TSTS M r S A Release 1 1 x Revised TC1616 Edition 02 June 15 2012 Summary Technical Release Note of My IC Phone Synchronizer 1 1 x Disclaimer This documentation is provided for reference purposes only While efforts were made to verify the completeness and accuracy of the information contained in this documentation this documentation is provided as is without any warranty whatsoever and to the maximum extent permitted In the interest of continued product development Alcatel Lucent reserves the right to make improvements to this manual and the products it describes at any time without notice or obligation Copyright Copyright 2011 2012 by Alcatel Lucent Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder Distribution of the work or derivative of the work in any standard paper book form for commercial purposes are prohibited unless prior permission is obtained from the copyright holder List of Trademarks Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries Linux is a registered trademark of Linus Torvalds Red Hat is a registered trademark of Red Hat Inc in the United States an2. PCSYNC After a reboot if a favorite is deleted from the directory it does not disappear from the homepage Restriction removed with 1 1 12 0 Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 14 Alcatel Lucent o V1 1 8 2 Sometimes in the standard homepage the PC Sync Icon moves from one screen to another o crms00346872 ICE PCSYNC ICON move from screen to another Restriction removed with 1 1 12 0 Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 15 9 Glossary AAPP Alcatel Lucent Application Partner Program ALE Alcatel Lucent Enterprise AMDS Automated Message Delivery System BP Business Partner CAS Channel Associated Signalling CCS Common Channel Signalling CTI Computer Telephony Integration DECT Digital Enhanced Cordless Telecommunications DHCP Dynamic Host Control Protocol DM Device Manager integrated in OXO part of 8770 for OT DTD Document Type Definition DTMF Dual Tone Multi Frequency FW Firmware GUI Graphical User Interface HD High Definition http HTTPS Hyper Text Transfer Protocol HW Hardware ICS nstant Communications Suite IMAP nternet Message Access
3. IC Phone Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 10 7 Installation Configuration and Use 7 1 New feature with version 1 1 12 0 With version 1 1 12 0 the installation procedure has changed the way to keep the previously selected installation path in the Windows registry During subsequent updates of My IC Phone Synchronizer for users who changed the default installation directory during the installation procedure the selected installation path will be proposed instead of the default one If update is performed from version1 1 8 2 the proposed installation path will be the default one as 1 1 8 2 does not implement this feature 7 2 General information o There is no specific User Manual for My IC Synchronizer Instructions are integrated in the User Manual of 8082 My IC Phone which provides the end user with all the details to install configure and use My IC Phone Synchronizer application o Button on the 8082 My IC Phone to start synchronization is called PC Sync o When you launch My IC Synchronizer on the PC it does not open as a standard application window but as an icon in the icon area of the task bar Right click on the icon to get access to the different features of My IC Synchronizer o If you want to change the language of the application y
4. Protocol IP nternet Protocol IVR nteractive Voice Response LDAP LDAPS Lightweight Directory Access Protocol MWI Message Waiting Indicator NL No Limit NR Not Relevant OT OpenTouch OT 8400 ICS Alcatel Lucent OmniTouch 8400 Instant Communications Suite OTBE OpenTouch Business Edition OTBEH OpenTouch Business Edition Hosted OTMS OpenTouch Multimedia Services OS Operating System Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 16 OXE OXO PC PoE PSTN QoS RFC RTCP RTP SDK SIP SMS SSH SSL SW TOS TSE TUI UA UC UDA UI UM USB VolP Voice access TUI VPN VxML Webapp WS Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Alcatel Lucent Alcatel Lucent OmniPCX Enterprise Communication Server Alcatel Lucent OmniPCX Office Communication Server Personal Computer Power over Ethernet Public Switched Telephone Network Quality of Service Request For Comments Real Time Control Protocol Real Time Protocol Software Development Kit Session Initiation Protocol Short Message Service Secure SHell Socket Secure Layer Software Type Of Service Terminal Server Telephone User Interface Universal Alcatel Lucent Unitied communications Unitied Direct
5. or using a custom file o Manual configuration procedure to be repeated on each phone this procedure is realized when 8082 My IC Phone is in normal operation Homepage gt Settings gt Admin enter admin password gt Application gt Address book gt Maximum contact number gt change the value from 100 to 500 Note Maximum contact number DirMaxContact o Third configuration file procedure to configure several phones the BP must upload on the DM server next to the other two configuration files a third configuration file also called customization file which contains the following line lt setting id DirMaxContact value 500 override true gt Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 12 Alcatel Lucent Note My IC Customizer application can be used to generate the third configuration file o Warning The first typical use case of the synchronization is to synchronize the contacts from the PC Outlook application to the phone contacts database After this first synchronization if you delete a contact in the phone contacts list this contact will be deleted on the Outlook application on the next synchronization process and vice versa so that both contact lists are exactly the same If you don t want Outook contacts to disappear
6. My IC Phone Synchronizer with 8082 My IC Phone My IC Phone Synchronizer With 8082 My IC Phone R200 1 030 x With 8082 My IC Phone R200 1 034 x Version 1 1 8 2 Supported Not supported Version 1 1 12 0 Not supported Supported 5 2 Alcatel Lucent Enterprise Call Servers Following table provides compatibility information to understand differences when using My IC Phone Synchronizer in various Alcatel Lucent Call Server ecosystems My IC Phone Synchronizer in OXE ecosystem in OXO ecosystem In OT ecosystem Version 1 1 8 2 Not supported Not planned Not supported Supported With 8082 R200 1 030 x With OT R1 0 1 Version 1 1 12 0 Not supported Not planned Supported With 8082 R200 1 034 x With OXO R8 2 Not supported yet Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 8 Alcatel Lucent 5 3 Microsoft Outlook on the end user s PC My IC Phone Synchronizer application 1 1 x must be used together with Microsoft Outlook Application 2000 or 2002 or 2003 or 2007 or 2010 Kiv IC Phone ee eee Outlook 32 bits Outlook 2010 y y 2000 2002 2003 2007 2010 64 bits Version 1 1 8 2 Supported Not supported Version 1 1 12 0 Supported Supported 5 4 Operat
7. al Release Note of 8082 My IC Phone V1 030 X ccccccccsscesseescessceneseeenseees 6 4 1 2 TC1662 Technical Release Note of 8082 My IC Phone V1 O34 X ccccccccsccesseeseesecetesnteenseene 6 4 2 USER MANUAL P 6 5 Compatibility siecsaceaesececdecaret edie aeai lend deded arti ened ai aed 8 5 1 8082 MY ICIPHONE caer a a a e a E E E 8 52 ALCATEL LUCENT ENTERPRISE CALL SERVERG cssssscecessececsesuececseceecseaeeecensaeessneeecesaeeeeseaeeens 8 5 3 MICROSOFT OUTLOOK ON THE END USER S PC csccccsssseceessececeeaeeecenseecessaececseaeeesseeeecessueeeensaaes 9 5 4 OPERATING SYSTEM OF THE END USER S PC cccssscesssscecessececsecaececsceecseaaeeeceesaeesseeeeesssaeeesseneeens 9 5 5 SYSTEM REQUIREMENTS FOR THE END USER S PC cccccsccccecsesseesecececsenseaeceeccecsesseaeseeeecesenssaeseeeeeees 9 6 General Principles of the Synchronization 2 ceccceceeeceeeeeeeeeceeecaaecaaeceaeeeaeeeaeeeeeeseeeseneeeneenaes 10 7 Installation Configuration and Use c ccccecceeceeeseeeercenecneeeeeeeeceeseeseeaesaeeereeaeeeeeeseeenaeeaeeeees 11 8 Restrictions With version 1 1 8 2 ccccccssccccsssceessecesseecsseecesaeseeseecaeeecaeeecsuaseseeesseasenaeeecaseeeeeess 14 9 Improvements in Version 1 1 12 0 compared to version 1 1 8 2 Erreur Signet non d fini 15 10 Glossa assinnata aiana iaia ETEA E SATEK aea a aaia 16 Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communicat
8. ce of the User Manuals in English language US letters for the different 8082 My IC Phone versions and Call Server ecosystems Make sure that you get the UM corresponding to the version installed on your 8082 My IC Phone SW version of 8082 My IC Phone Ref of UM in OXO ecosystem Ref of UM in OT ecosystem R200 1 026 x N A N A R200 1 029 x 8AL 90835 USBA ed 02 8AL 90835 USCA ed 02 RO1 029 8 ROQ1 029 4 R200 1 030 x 8AL 90835 USBA ed 02 same 8AL 90835 USCB ed 01 as R200 1 029 x RO1 030 8 R200 1 034 x 8AL 90835 USBB 8AL 90835 USCD Note There is no User Manual for the Hotel mode OXE ecosystem Available languages are US English SV FR French DK DE German EL ES Spanish CS IT Italian PL PT Portuguese KO TR Turkish FI NL Dutch TE HU Hungarian LT NV Norwegian LV Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 Swedish Danish Greek Czech Polish Korean Finnish Estonian Lithuanian Latvian x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Slovak Slovenian Japanese Icelandic Arabic Hebrew Russian Chinese Taiwanese Edition 2 Page 7 5 Compatibility Please make sure that My IC Phone Synchronizer application is used together with the following components 5 1 8082 My IC Phone Alcatel Lucent Following table provides compatibility information when using
9. d other countries Lotus and Lotus Notes are registered trademarks of Lotus Development Corporation FLEXIm is a registered trademark of Macrovision Corporation iPhone and MacOS are registered trademarks of Apple Inc All other trademarks and copyrights referred to are the property of their respective owners Legal notice Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2012 Alcatel Lucent All rights reserved Technical Communication TC1616 Alcatel Lucent TABLE OF CONTENTS TL SOVGIWVICWisadBesisndceiwacheceitanatestdedastantwaundeaiadasdaatanatestiadastadiadabdaiwadaitantedaadsbiadaieuatanandsawedaiduatenaddaidedad 4 2 Hist ry OF TNE AOC OMNI asic eacstgc peeietcddcstd a oacevascs scsildadhguraabcsicadlecantauaotscsddadtaesuetebduendeaataasesienes 4 3 Software Version Download c cecscesssessccsecsseceeecauecsaecascaecesesueesueeesenescseecaessaeecauecaeeeaeseanseanaes 5 3 1 OMNIPGCX OFFICE OXO ne eset E A E EAE E E EEEE ESEESE 5 3 2 OPENTOUCH OT Jerene ee ae E A EE E E E EA E E A E A AS 5 4 Related Dovel 0 c1 1 5 oe cr 6 4 1 TECHNICAL COMMUNICATIONS TC TROUBLESHOOTING GUIDES TG c sccessesseeeesteceesseeeees 6 4 1 1 TC1615 Technic
10. en connected on the Business Portal SW is available at location Customer Support gt Technical Support gt Software Download gt OmniPCX Office Rich Communication Edition gt OmniPCX Office Rich Communication Edition gt Release 8 2 3 2 OpenTouch OT Software version 1 1 8 2 of My IC Phone Synchronizer must be downloaded from the Enterprise Business Portal https businessportal alcatel lucent com When connected on the Business Portal SW is available at location Customer Support gt Technical Support gt Software Download gt Open Touch Business Edition gt Release 1 0 1 gt Software My IC Phone R200 01 030 x At that location you will also find the 8082 My IC Phone User Manual in English language which contains information how to use My IC Phone Synchronizer to know how to get access to other languages see section 4 2 Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 5 Alcatel Lucent 4 Related Documents Following documents can be accessed from the Enterprise Business Portal httos businessportal alcatel lucent com From the main page of the Business Portal in the Quick Access area click the link to enter the Technical Knowledge Base TKB tool 4 1 Technical Communications TC Troubleshooting Guides TG In the TKB tool se
11. ing System of the end user s PC My IC Phone Synchronizer application 1 1 x must be hosted on a PC with either of the following Windows OS o Windows XP SP2 and higher 32 bit o Windows Vista 32 bit or 64 bit o Windows 7 32 bit or 64 bit 5 5 System Requirements for the end user s PC My IC Phone Synchronizer application 1 1 x must be hosted on a PC with at least the following system requirements o Processor P4 class or higher RAM 256MBytes Disk Space 1OOMBytes Screen 800x600 True Color Network card is required Oo 0 0 Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 9 Alcatel Lucent 6 General Principles of the Synchronization Synchronization involves two parts see figure below o The My IC Phone Synchronizer application which is downloaded and installed on the end user s PC o An embedded webapp on the 8082 My IC phone which connects to the My IC Phone Synchronizer application on the PC for contact synchronization Data connection between 8082 My IC Phone and My IC Phone Synchronizer application is made over the LAN using http protocol 8082 My IC Phone End user s PC htt DirMaxContact Native Webapp for My IC Phone Outlook Contact Synchronizer Contact Synchro Directory Contact Database 8082 My
12. ion 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 3 Alcatel Lucent 1 Overview My IC Phone Synchronizer is a PC application designed to provide address book contact synchronization between 8082 My IC Phone in Business mode and the Microsot Outlook email application hosted on the end user s PC This document is the Technical Release Note for My IC Phone Synchronizer versions es Version 1 1 8 2 is the very first version of My IC Phone Synchronizer released for commercial use with OT 1 0 1 and 8082 My IC Phone R200 1 030 x Version 1 1 12 0 is a maintenance version of My IC Phone Synchronizer released for commercial use with OXO R8 2 and 8082 My IC Phone R200 1 034 x 2 History of the document Ed 01 W1206 Creation for version 1 1 8 2 with OT 1 0 1 Ed 02 W1224 Update for version 1 1 12 0 with OXO R8 2 Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 4 Alcatel Lucent 3 Software Version Download My IC Phone Synchronizer software is delivered as a less than 15Mbytes setup exe file 3 1 OmniPCX Office OXO Software version 1 1 12 0 of My IC Phone Synchronizer must be downloaded from the Enterprise Business Portal https businessportal alcatel lucent com Wh
13. it is recommended to create a sub folder in the Outlook application dedicated to the phone contacts copy of contacts from the main contact list of Outlook and to work from this folder This will help to preserve the main contact list of your PC Outlook application o Warning end users must pay attention to not make a contusion with the conflict policy described in the user manual The conflict policy is performed only if a contact has been modified on both sides since the last synchronization AND the modifications are different For example if you delete a contact on the phone side and you don t modify it on the PC Outlook side there is no conflict because only one side has been modified delete and therefore the last modification delete will be applied on the PC Outlook side at the next synchronization cf previous warning o Warning For Contact created manually by user in the local Address Book of the My IC Phone picture attribute is not synchronized from the device to the computer when location of the picture is an URL link The only way to synchronize the picture is to copy the picture file in the data IctDirectory photos directory of the device and to fill the picture attribute of the contact card with this directory using SSH commands Note it is not possible to set the picture with files from USB key plugged on the device Indeed files from USB key are stored in the directory data tilemanager of the device but this one is n
14. lect the Latest Technical Communications in the vertical menu at the lett In the new page enter the TC or TG reference e g TGO065 in the Search by number TCxxxx or TGxxxx field and click return to get access to the document 4 1 1 TC1615 Technical Release Note of 8082 My IC Phone v1 030 x 4 1 2 TC1662 Technical Release Note of 8082 My IC Phone v1 034 x 4 2 User Manual There is no specitic User Manual UM for My IC Synchronizer Instructions are integrated in the User Manual of 8082 My IC Phone which provides the end user with all the details to install configure and use My IC Phone Synchronizer application How to get the User Manual of 8082 My IC Phone In the TKB tool select the Product OpenTouch Business Edition R1 0 for OT or OmniPCX Office R8 2 for OXO in the vertical menu at the left Then Click Search to open the Search Page o Inthe reference book section click Unselect all then click the tipboxes User Manuals and User Guides o Inthe Keywords field enter the string 8082 o Then click Launch the search to access the document Note UM for OXO is different from UM for OT Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 6 Alcatel Lucent The following table gives the referen
15. opyright 2011 2012 by Alcatel Lucent All rights reserved
16. ory where you have right to write to other else you may have problems to install or uninstall My IC Phone Synchronizer application o Warning Be sure to close the Settings window before starting synchronization otherwise it does not work There is an error popup on the My IC Phone telling you to close the Settings window in this case o Warning If the number of contacts in the Outlook contact directory is greater than the number of contacts allowed in the 8082 My IC Phone Contacts database then the synchronization process will download in the 8082 My IC Phone only a number of contacts corresponding to the size of the 8082 My IC Phone Contacts database minus the number of contacts already existing in the 8082 My IC Phone Size of the 8082 My IC Phone Contacts database is controlled by the setting called DirMaxContact It is assumed that most of end users have less than 500 Outlook contacts Consequently 8082 My IC Phone should be contigured to allow at least 500 contacts in its own Contacts database This is the case starting from 8082 My IC Phone version 1 030 10 as the setting DirMaxContact is by default set to 500 for 8082 Phone connected to OT and 1000 for for 8082 Phone connected to OXO However 8082 My IC Phone previous version 1 030 8 has a default setting of 100 contacts Therefore it is recommended that when using this version the BP modites the setting called DirMaxContact before starting the synchronization process either manually
17. ory Access User Interface User Manual Universal Serial Bus Voice over IP Feature is accessible from a telephone Telephone User Interface with DTMF Virtual Private Network Voice Extensible Markup Language Web Application Generic name used to designate any application running on 8082 My IC Phone and providing interaction with the end user for example the application managing communications which presents telephony features of the My IC Phone is a webapp the application configuring alarms is a webapp There are 2 types of webapps a native webapp is designed by ALE and integrated in the main software distribution An external or third party webapp is designed built and distributed by external developers in accordance with SDK and certification process Web Services Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 17 XML Extensible Markup Language END DOCUMENT Legal notice Alcatel Lucent Alcatel Lucent and the Alcatel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners The information presented is subject to change without notice Alcatel Lucent assumes no responsibility for inaccuracies contained herein Copyright 2012 Alcatel Lucent All rights reserved Alcatel Lucent My IC Phone Synchronizer Edition 2 Pace 18 Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 z C
18. ot used by the synchronization process o Warning Distribution lists in Outlook contact folder are never synchronized o Warning Contacts created on the My IC Phone by the DM Device Manager are not synchronized These contacts cannot be removed by the end user also o Warning In the Settings menu of My IC Phone Synchronizer task bar gt PC Sync gt Settings there is an area about agenda synchronization This area is greyed because My IC Phone Synchronizer v1 1 x does not support synchronization of agendas From version 1 1 12 0 the agenda area is removed Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 13 Alcatel Lucent 8 Restrictions crms0O0xooxx is an internal ALE notation for registration of Change Requests CR Below is the list restrictions with corresponding CR open At the beginning of each restriction is the version where it has been found e g V1 1 8 2 o V1 1 8 2 Opposite to previous Outlook versions Outlook 2010 does not set clear limits to the images which may be attached to contacts Therefore if images pictures are bigger than 128 x 128 pixels overall volume of data to be exchanged might exceed 8082 My IC Phone capabilities and synchronization fails Consequently synchronization with Outlook 2010 is not guaranteed if images pictu
19. ou must uninstall the application first and reinstall it During reinstallation you can choose another language o There is no provision for uninstallation of My IC Synchronizer from the Windows Start menu Therefore it is necessary to use the Windows feature for management of programs Start gt Settings gt Control Panel gt Add or Remove Programs Select My IC Synchronizer o There is no easy way to remove all Contacts trom 8082 My IC Phone To do it you can configure My IC Synchronizer to synchronize with a dummy contacts directory in Outlook and which is empty Then you make synchronization and the dummy directory is now filled with all contacts from 8082 My IC Phone first synchronization Then you delete manually all the contacts from the dummy directory and you make synchronization again changes in the dummy directory are updated to the 8082 My IC Phone Contacts database which means alll contacts in 8082 My IC Phones are removed Alcatel Lucent My IC Phone Synchronizer Technical Release Notes of SW versions 1 1 x Technical Communication 1616 ed 02 Copyright 2011 2012 by Alcatel Lucent All rights reserved Edition 2 Page 11 Alcatel Lucent 7 3 Warnings o Warning When you install My IC Phone Synchronizer application and you are not administrator of your computer you should not change the default settings of the installation directory If you want to change them make sure to choose a direct
20. res attached to contacts are bigger than 128 x 128 pixels o crms00356332 PCSYNC PC sync does not work with some specific OL folders o V1 1 8 2 At first pairing usually and if you choose to display the sync button in the home page of 8082 My IC Phone you usually get 2 of them You have to remove and add this button again o crms00339756 PCSYNC Usually 2 sync buttons after pairing in homepage with preview Restriction removed with 1 1 12 0 o V1 1 8 2 Some error messages have to be improved o crms00344481 VHE ICE PCSYNC error message to be improved when IP address of PC is incorrect o crms00344491 VHE ICE PCSYNC error message to be improved when number of contacts in Outlook exceeds the maximum number of contacts allowed in 8082 My IC Phone Restriction removed with 1 1 12 0 By default the maximum number of Contacts in 8082 My IC Phone has been increased to 1000 when connected to OXO and 500 when connected to OT Consequently the probability to experience this error message is very low o V1 1 8 2 If you want to use the PC name FQDN and if the name contains character then use only lowercase characters o crms00344502 VHE ICE PCSYNC server address is configured with FQDN gt error if upper case are used gt it should not be case sensitive o V1 1 8 2 Sometimes the favorites do not disappear from the home page and you have to do additional syncs to get things strait o crms00346111
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