iSocket/idaptor AV Receiver User Manual
Contents
1. Socket idaptor AV Receiver User Manual Welcome to the revolution IN DIGITAL MEDIA exterity r o DIGITAL SIMPLICITY Notices O Exterity Limited 2003 2005 This document contains information that is protected by copyright Reproduction adaptation or translation without prior permission is prohibited except as under the copyright laws Document Reference 1300 0004 0001 Edition 1 March 2005 Printed in UK Exterity Limited REBIC 15 Cromarty Campus Rosyth Europarc Fife KY11 2YB Scotland UK http www exterity co uk Products Covered By This Guide e Socket AV Receiver e idaptor AV Receiver Trademarks Microsoft Windows and Windows Media Player are U S registered trademarks of Microsoft Corporation in Socket Technology Digital Simplicity and iSocket are trademarks of Exterity Limited All other trademarks are the property of their respective owners All rights reserved Disclaimer The information contained in this document is subject to change without notice EXTERITY LIMITED MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Exterity Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Warranty A copy of the specific warranty terms ap2. Configuring one or more groups means that only channels in those groups will be available in the channels menu If isocket Manager is being used for configuration first enter the names of the groups using Tools gt Groups iSocket Manager Groups Web interface Groups 5 5 Channel Selection The management tools allow the channel stream displayed by the Receiver to be changed To change to a channel in the channels list simply double click on that channel and apply the change To disconnect from the current stream and display the splash screen select Splash Screen from the list To change to an unannounced channel enter the URI in the current channel URI field This should be of the format udp lt mcast addr gt lt port gt or rtsp lt addr gt lt port gt iSocket Manager Receiver Properties Web interface Channels 5 6 Remote Control 5 6 1 Remote Control Handset Type The device requires a configuration file to interpret codes from the remote control handset The standard handset shipped with the device uses the type exterity_remote_1 To use a different handset consult a systems integrator to obtain a configuration file for that handset put the file on the TFTP server and enter the filename in the Remote Control Handset Type field On applying changes to this field the new configuration file will be downloaded from the TFTP server Note To disable infra red remote control altogether set the handset
3. Help Q sxx amp x a A PP Search Sie Favorites 2 A RES O Ley rel 3 Address http 192 168 0 65 cgi bin index cgi v Go Links exterit o eX ITY O ocima smeucry 2 Welcome to the revolution IN DIGITAL MEDIA Software Version 1 6 1 Description isock vr 1 8 1 1 Thu Dec 2 14 57 46 GMT 2004 Serial Number 00 D0 43 00 21 07 IP Address 192 168 0 65 Product Type idaptor AY Receiver Total Resets 4 Soft Resets 1 Remote Resets 1 Name AY Receiver Location Exterity MD Internet Navigate through the tabs changing settings as appropriate Note Changes on a page must be applied before leaving the page otherwise they will be lost 5 Device Management This section of the manual describes the use of each piece of functionality Each configuration option is described along with an indication as to where this can be found in the Socket Manager and Web interface tools 5 1 General 5 1 1 Name The Name is simply used to identify the device on a management station iSocket Manager Common Properties Web interface General 5 1 2 Location The Location is used by the iSocket Manager to organise devices into folders iSocket Manager Common Properties Web interface General 5 2 Network Settings 5 2 1 IP Address Settings The device can be configured to obtain an IP address automatically using DHCP or to use the static addressing information specified i e IP address
4. id 11 SIN ASPect Ral aia ata 11 5 4 Channels Cistite NA 11 5 4 1 SAP Anno ncemMmentS sisi ai a a a a aa R aAa Ri E EEGEN 11 BAA CET taz 12 5 5 Channel Selectos ai a ie 12 5 6 Remote Control iii da ii 12 5 6 1 Remote Control Handset Type oooconcccnnncccnnccnconcccconnnononnnnno cnn nc cnn n nn nn nn 12 5 6 2 Remote Control Mode 2 esc dicecsessteateseeessenecanedesaesecneneustea dais seivenecudaadasfasysnevaeca dia 12 Dil MISCEIANCOUS Teer aT E E env eceb E TE a EE 13 Sis ES A ai i a An rae a a d iaa 13 EA A a EEE A A E A 13 5 8 Management Settings mirrored aiiai aaee e ea a a aiai aeii aadatan iad 13 5 8 1 Web interface authentication ooooccccncnnccnnnncnnnonanann nana no conca nn conan nnn no nana non arc n cnn arc n naaa 13 DIO Maintenance 13 OT TETAS iii A oat Weed ee ae eee 14 DI9 2 Y A ca saae desicecepigeng scdaiadendahsadeedesices E AE A a 14 593 Upgrade Jovito eenen O 14 5 9 4 Return to factory defaults senie aae i a E a aa A EE a 14 Irou DESNOG enie a Robern een a hee eee e e e cele 15 Referente Su istics a a a e E N eee nd N Ee 17 Support And Contact Information ooooccccnnoccccconocnnnnononnnnnonononncnnonnncnnnonnncnnnnnnncnnnn rn tn nnan En annern nanen Ennn 18 1 Introduction 1 1 Summary The Socket AV Receiver and idaptor AV Receiver henceforth referred to as Receiver are network devices which pick up an MPEG stream from an IP network and output this o
5. splash screen will be displayed on the television or display A message Trying to get IP address will be displayed and the LED will flash twice per second while waiting for a network link then 4 times per second while carrying out the DHCP transactions Once this is complete the LED will be on constantly only blinking off in response to input from the remote control handset The first time a device starts up a message No channels available or This channel is not available will appear on the screen on subsequent start ups the device will attempt to reconnect to the channel it was connected to previously The channels list will be built up over a period of approximately 60 seconds using the SAP announcements from server devices 2 4 Screen Type Setup The size of display that the device is connected to can be set using the mode menu accessed using the mode button on the remote control Navigate between fields using the up down buttons and toggle settings using the left right buttons For more details on the screen type aspect ratio settings see the appropriate section in the Device Management section of this document 3 General Use 3 1 Channel Selection As described above the channels list is built at start up by listening to SAP announcements from server devices This is an ongoing process and channels will be added to removed from the list as server devices are added to removed from the network Display the list o
6. d be bursty Reconfigure network interface for 10 Mbits sec The version number of the device is 65535 255 255 or similar The upgrade process failed Ensure that the isocket_r bin and isocketapps_r bin on the TFTP server are both from the correct release and try to upgrade again After upgrade the device is still running the old version of firmware The correct firmware files are not on the TFTP server Put the correct files on the TFTP server The TFTP server address configured for the device is wrong Check that the TFTP server address is the address of the machine the TFTP server is running on The TFTP server is not running Start the TFTP server The TFTP server is not configured to send files Fix the security settings on the TFTP server A References 1 Socket Installation Guide Exterity Ref 1300 1000 0002 2 idaptor Installation Guide Exterity Ref 1300 0002 0001 B Support And Contact Information Technical Support for Exterity products is provided by authorised Systems Integrators and Resellers Please contact your Systems Integrator or Reseller with any Support issues
7. er available on the internet If the device cannot access the internet this setting should be changed to the IP address of a local time server if this functionality is required Socket Manager N A Web interface Maintenance 5 8 Management Settings 5 8 1 Web interface authentication By default a username password pair of admin labrador is required to gain access to the web interface The username password can be changed or alternatively authentication can be turned off altogether Socket Manager N A Web interface Authentication 5 9 Maintenance 5 9 1 TFTP Server The device uses TFTP to download new firmware releases remote control configuration files and splash screens For this to operate correctly the device must be configured with the IP address of the TFTP server on the network Socket Manager Common Properties Web interface Maintenance 5 9 2 Reboot device Choose this option to restart the device Socket Manager Common Properties Web interface Maintenance 5 9 3 Upgrade device To upgrade a device to a new version of firmware ensure that the appropriate firmware files isocket_r bin and isocketapps_r bin are in the correct place on the TFTP Server and the device is correctly configured with the TFTP server address as described above To upgrade choose the upgrade option in the management interface Warning the upgrade process takes several minutes and the device must not be powered off while
8. f channels using the menu button on the remote control Navigate using the up down buttons and select using the select button Use the channel up down buttons as normal Choose a numbered channel using its number 3 2 Volume Control The volume up down and mute buttons control the volume output from the device to the television 3 3 Control of Remote AV Devices The device has the ability to send remote control button commands across the network to Exterity Socket AV Servers where they will then be sent on to the attached AV device This functionality is disabled by default and must be enabled as described in the Device Management section of this document Once this functionality is enabled bring up the mode menu using the mode button on the remote control Select the IR Controls field and toggle the setting to AV device If the remote device allows this functionality a small icon will appear in the top right corner of the screen Press mode again to hide the menu In this mode button commands will be sent across the network to the server device Return the handset to normal operation by bringing up the mode menu and selecting TV in the IR Controls field This functionality is illustrated in the diagram below where for example the remote control handset could be used to play pause stop the DVD player DVD Player Display pis AV Server Transmitter AV Receiver A IR Remote Control Receiver 4 Ma
9. ies 5 3 3 Aspect Ratio When connected to a normal 4 3 television or display this setting controls how a widescreen signal is displayed Set this to Centre to display the centre of the widescreen image i e losing the outermost left and right of the picture Set this to Letterbox to display the complete widescreen image with black bars at top and bottom This setting can also be changed by the user using the mode button on the remote control handset iSocket Manager Receiver Properties Web interface Receiver Properties 5 4 Channels List 5 4 1 SAP Announcements The channels list is built up from SAP Service Announcement Protocol announcements on the network from Exterity AV Servers TV Gateways and other compatible products By default the Receiver listens for these announcements on the multicast address 239 255 255 255 If there are devices on the network sending announcements to another address configure the Receiver to listen for these announcements by adding the address in the SAP Announcement Multicast Address table Socket Manager Channel Learning Web interface Channel Learning 5 4 2 Groups The available channels across a network of Exterity devices can be split into groups e g Sport Children Adult If no groups are configured on a Receiver indicated on the web interface as being a member of the all group all channels will be available in the channels menu on this device
10. interface setting incorrect e g outputting RGB to a non RGB TV Check video interface setting The wrong TV channel is selected Find the appropriate TV channel for AV input Channel s missing from channels list Network connection faulty See above The Server device s is are not properly connected to the network Ensure the iSocket Manager can communicate with the server device s and investigate if not The server devices s is are on a different subnet from the Receiver Reconfigure multicast routing on network Groups are configured but the Server and Receiver Correct the groups configuration 16 are not in the same group Can t connect to channel This channel is not available Either Receiver or Server device are not on the network Ensure the Socket Manager can communicate with the devices and investigate if not If server device is an Socket Server the client list may be configured incorrectly Check the client list configuration on the Socket Server Blank screen when changing channel Network port overloaded Ensure that network is multicast enabled Video freezes Network port overloaded Ensure that network is multicast enabled Video continually stutters Network port overloaded Ensure that network is multicast enabled If stream not coming from an Exterity device the traffic coul
11. n a television or display This manual describes how to use and manage these devices and should be used in association with the device installation guide 1 2 1 2 Scope This edition of the manual refers to version 1 8 1 of the Receiver firmware 1 3 About this Manual The manual is organised as follows Chapter Two Initial setup of a Receiver Chapter Three General use of a Receiver Chapter Four How to manage a Receiver Chapter Five Management configuration tasks Chapter Six Troubleshooting tips 2 Initial Setup The device s default configuration means it will operate out of the box without the use of the management interface This section describes this basic setup 2 1 Connections Please refer to the appropriate product installation guide 1 2 for details on power network AV and infra red connections The following assumes e The device is powered on e The device is attached to a multicast enabled network e The network has a DHCP server e The infra red receiver is connected if appropriate e The device is attached to a television or display 2 2 Network setup By default the device requires a DHCP server to be available on the network to assign it an IP address Once an IP address is assigned a static IP address can be configured via the management interface if this is desired this would allow continued operation without a DHCP server 2 3 Device Start up When the device starts up the
12. nagement Interfaces The device can be managed using the Socket Manager or the device s own web management interface 4 1 Socket Manager Socket Manager is a Windows application utilising SNMP to manage Exterity devices It discovers an Exterity device on the network via SNMP traps sent by the device displaying the device as an icon in the management window To manage a particular device simply double click on its icon This will display a series of tabbed dialogs with configuration information about the device as shown below Exterity AY Receiver Group Membershi Channel Learning TCP IP Properties Display Common Properties Receiver Properties Identification Serial Number 00D043002107 IP Address 192 168 0 65 Product Type idaptor AY Receiver Version Version Number 1 8 1 Description isock vr 1 8 1 1 Thu Dec 2 14 57 46 GMT 2004 Reset counters Total Resets Soft Resets Remote Resets Navigate through the tabs changing settings as appropriate When finished click OK to apply all the changes 4 2 Web Interface The web interface allows the device to be configured without the need to install any new software Simply point a web browser at the IP address of the device and enter username admin and password labrador This brings up a web page with a series of tabbed pages as shown below A exerity AV Receiver Edterity AV Receiver Microsoft Internet Explorer File Edit view Favorites Tools
13. plicable to your Exterity products and replacement parts can be obtained from Exterity To request more information or parts email support exterity co uk Safety Notices Before installing and operating these products please read the safety information in the associated installation guide INTOCUCTION iii A E ee annie ein ee eis 5 Ta C laa tok a sree ereereer reece eee rece nrrer tere rater erect reeeererrreriee reece reer er cree tenet 5 M2 SOPORTA 5 13 Aboutithis Manual rara ita dee 5 Initial SU e e o o e oo 6 2H oCONNECUONS iii a ete ee 6 2 2 NEWSU ona te e ed e ea ade 6 2 3 DEVICE A Aia 6 2 4 Screen Type lr taa 6 General Use iii Gdn ie eee ive ie send ee A a 7 3J Channel Selecto a asa oh dae tnd a a aA sas r bad a E sian a E na EET as 7 3 2 VolumesGontrol cinta ei A A ee A AA 7 3 3 Control of Remote AV Devices ccccceccceceeeeeeseeeeeeeeeeaeeeeaaeseneeseeeeecaaeeeeaaeseeneeseaeeesaeeeeaaesseneeee 7 Management Interfaces ooooooncccccnnnnccccononcconnnn noc 8 41 Socket Manager ii ia 8 Avo WOE MONICE O es eee ae 9 Device Management iniciada 10 O O eevee 10 A A eerie ee ae ee eee E ele receives 10 SLZ OCAUOM nl ria 10 5 2 gt Network SEtINOS tii te ai hs eis Ae iia 10 521 IP Address SettngS4 cise ctas wae tine gin tind tea Anette pha tied 10 5 2 2 Ethernet Settings userni eee iS 10 0 39 SAUGIO VIGGO aie in ii do idas 11 Bl Vidot IMENA O itS 11 532 Sereen Formatare iia
14. subnet mask and default gateway Changes to IP addressing will not take place until after the device has restarted Warning Changing IP addressing information can result in the management station no longer being able to communicate with the device Note The subnet mask and default gateway cannot be modified using the Socket Manager Socket Manager TCP IP Properties Web interface Network 5 2 2 Ethernet Settings The Ethernet interface on the Receiver can successfully auto negotiate any combination of 10 100 Mbits sec half full duplex with an Ethernet switch However it may be necessary in certain situations to limit the interface to 10Mbits sec and or half duplex operation and the Ethernet settings allow this to be done The default speed setting is 10 Mbits sec for better interoperability with bursty servers Socket Manager N A Web interface Network 5 3 Audio Video 5 3 1 Video Interface Video Interface sets the format of video output to the television or display Valid settings are Composite RGB iSocket only or S Video idaptor only iSocket Manager Receiver Properties Web interface Receiver Properties 5 3 2 Screen Format This setting tells the device whether it is connected to a normal 4 3 or widescreen 16 9 television or display This setting can also be changed by the user using the mode button on the remote control handset iSocket Manager Receiver Properties Web interface Receiver Propert
15. the upgrade is in progress While the upgrade is in progress the LED flashes slowly 2 seconds on off or 3 seconds on off Socket Manager Common Properties Web interface Maintenance 5 9 4 Return to factory defaults Return the device to its factory default configuration using this option iSocket Manager Common Properties Web interface Maintenance 6 Troubleshooting Problem Possible Cause Solution Device does not appear in Socket Manager Network connection faulty indicated by LED flash twice per second and on screen message Check Ethernet connections or replace cable Cannot obtain IP address indicated by LED flash 4 times per second and on screen message Check that DHCP server is running on network PC has firewall configured blocking SNMP traps Disable firewall or open UDP port 162 PC has another application listening for SNMP traps Close down SNMP trap listener iSocket Manager cannot communicate with device Network connection faulty See above Device has an IP address on a different subnet to the management station Use a management station configured with an appropriate IP address to manage the device Device is upgrading indicated by slow LED flash 2 or 3 seconds on off Wait for upgrade to complete No picture on television Incorrect AV cabling Check cabling e g some SCART phono adaptors are uni directional Video
16. type to none iSocket Manager Receiver Properties Web interface Receiver Properties 5 6 2 Remote Control Mode 13 The remote control handset in addition to controlling the on screen menus can be made to control the AV device attached to an Exterity AV Server see above To enable this functionality set the Remote Control Mode to Local Menu Remote Device otherwise set it to Local menu only Socket Manager Receiver Properties Web interface Receiver Properties 5 7 Miscellaneous 5 7 1 Splash Screen The splash screen is displayed on failure to connect to a stream when an audio only channel is being played or when specified by the administrator via the management interface To change the image used as the splash screen first create the image this should have maximum dimensions 640x480 and should be a bitmap or gif gif is preferred Next put the file on the TFTP server and set the filename in the Splash Screen field On applying changes to this field the new splash screen will be downloaded from the TFTP server iSocket Manager Receiver Properties Web interface Receiver Properties 5 7 2 Time Server The device uses NTP to maintain accurate time on the device using the time server specified This is only required if using server devices whose announcements contain start and stop times for channels e g scheduled programs from Cisco IP TV server The default time server setting is a standard time serv
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