Home

gensuite user manual for administrator and user

1. 7 When user attempts to delete group Swimming Club the system will pop out another dialog box to request final confirmation from user Delete Group Confirmation of Swimming Club x There are some contacts sharing with other groups Dio you want to this o Colleges 2 remove group and all contacts within this O remove group but retain contacts if the contact group appears in other group Delete Cancel E 8 User can choose either e remove group and all contacts within this group or e remove group but retain contacts if the contact appears in other group GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com Page 19 of 52 CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 9 If user chooses the first option remove group and all contacts within this group all contact under Swimming Club will be deleted As a result Tengku Herosimah will disappear from Tennis Friends as well 10 The contact retain in Tennis Friends but removed from Swimming Club if user chooses Remain contact in other group s when exists 2 3 4 Add Contact CREATE EDIT CONTACT NAME Add Name GENDER Malei Female MOBILE PHONE PERSONAL EMAIL 7 ADDRESS GROUP ADD TO GROUP REMINDER BACK
2. BEM USI GENSUITE USER MANUAL FOR ADMINISTRATOR AND USER v2 3 Date of Last Modification 18 Jul 2013 GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD T e e c o m m un i c a t i o n S o u t i GENUI GenSuite User Manual for Administrator and User REVISION HISTORY Date Revision Author Remark 10 20 09 1 0 Lim Y N 12 21 09 1 1 Lim Y N Modification of profile and change password 12 22 09 1 2 Lim Y N Modification of Administration Configuration Customized Sms Campaign manager Manage User Contact and Security modules 01 26 10 1 3 Lim Y N Include Steps of delete a contact from certain group Include Monthly Sms Limit Allow Export and Allow Auto CC Sms features in Manage Staff Indicate the label for Campaign Manager Modification of customize sms and outbox 04 26 10 1 4 Lim Y N Include import contact format 05 05 10 1 5 Lim Y N Layout modification of manage staff and configuration Include the special character table for Send Sms 06 17 10 1 6 Lim Y N Include explanation of valid characters for Sms Message 07 02 10 1 7 Lim Y N Modification of Campaign Manager 11 25 10 1 8 Lim Y N With the major changes on Contacts and Send SMS sections
3. CREATE EDIT CONTACT MAME Hiroka Hiro Oka GENDER 5 Male _ Female MOBILE PHONE 2 60131234567 PERSONAL EMAIL ak ADDRESS E GROUP ADD TO GROUP 7 My Contacts Travel Mates REMINDER Enable Auto SMS Reminder JDOB 08 JUL 1853 _ REMINDER 1 _ REMINDER 2 REMINDER 3 BACK UPDATE DELETE 3 Left click the UPDATE button NOTE 1 Only administrators and contact owner can modify the contact information when the Allow Private Contact feature enabled in the account 2 3 6 Delete Contact DELETE A CONTACT 1 In contact list click on contact link 2 Click on DELETE button 3 A confirmation dialog box will appear Left click the OK button 4 This will delete the contact permanently from all of the groups that have been tagged GENUSIS CONSULTANCY SDN BHD 562668 D Page 22 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com GENUI ES CONSULTANCY SDN BHD Telecom m u n i c a t i o n GenSuite User Manual for Administrator and User MOBILE PHONE PERSONAL EMAIL GROUP CREATE EDIT CONTACT NAME Hiroka Hiro Oka GENDER Male _ Female ar 60131234567 al Add Phone ab ADDRESS ADD TO GROUP REMINDER Enable Auto SMS Reminder JDOB 08 JUL 1953 C REMINDER 1 C REMINDER 2 C REMINDER 3 UPDATE My Con
4. GEN 5 Tr S o lu t i GenSuite User Manual for Administrator and User 2 3 7 Search Contact User can search a contact by enter the search criteria User can search a contact in either simple way or advance way SIMPLE SEARCH CONTACT CL ADVANCE SEARCH l Above the contact landing page there is a search textbox at the right 2 Enter keyword that you want to search Keywords that you can search are first name last name display name phones faxes pager and emails 3 The searching result will be reflected in contact list after few seconds 4 Searching may take longer response if contact database is huge ADVANCE SEARCH Search Contact x FIRST NAME List of Groups LAST NAME L select All DISPLAY NAME Cl My Contacts GENDER O make Q Female unknown LJ m PHONE a Swimming Club EMAIL Tennis Friends DOB O 1 Travel Mates REMINDER 1 E REMINDER 2 REMINDER 3 O SEARCH CANCEL 1 At the Contact page click the ADVANCE SEARCH link right beside the search textbox Search Contact dialog box will appear 2 Enter the search criteria 3 Click on SEARCH button GENUSIS CONSULTANCY SDN BHD 562668 D Page 24 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com DEN Ulo T e e c o m ER CONSULTANCY SDN BHD m u n i c a t i o n S o GenSuite User Manual
5. Start should be set B days from today DATE END rg TYPE STANDARD NOTIFICATION E MAIL WHEN O ves No Tick it if you wish to know the submitting status of this SUBMITTING CAMPAIGN oid campaign by email E MAIL OF RECEIVER WHEN Please write down the notification email address and use SUBMITTING CAMPAIGN comma as a delimiter to separate e mail addresses NEXT Back to Campaign List Mandatory Field GENUSIS CONSULTANCY SDN BHD 562668 D Page 38 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com ER CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User DID 6 7 Z9 From main menu 2 WAY SMS gt CONFIGURATION Click on the NEW CAMPAIGN button Fill in Campaign Name Campaign Description Date Start and Date End Then choose which type of campaign that suit the user e STANDARD Each SMS received by user will reply with a fixed SMS template e CHAT Each SMS received by user will reply by user via system e API Each SMS received by user will reply to third party Check whether the user needs to be notified by email when submitting campaign for approval Add all email recipients Click on NEXT button Add a Keyword ADMIN NOTE The t Mandatory e CREATE A KEYWORD Keyword SMS Reply MT Email Motification MO Description CAMPAIGN N
6. xls file based on the given format Save the CSV csv or Excel xls file on desktop Left click the Browse button to open the CSV csv or Excel xls file on desktop Choose the group for the new contacts Left click the UPLOAD button GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Fax 603 7875 7933 Website www genusis com Tel 603 7876 0145 Page 25 of 52 ER CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User UPLOAD CONTACT Upload Contact x STEP 1 CUSTOMIZE THE FIELDS BASED ON THE COLUMNS IN YOUR FILE MOBILE PHONE y 5 LAST NAME 25 FIRST NAME a g DISPLAY NAME g PERSONAL EMAIL g E Add Field STEP 2 CHOOSE YOUR FILE FORMAT CSV XLS 9 Excel csv STEP 3 SELECT YOUR FILE PATH Choose File no f ted max 65535 rows and 8MB please use CSV format if you are uploading DOB or Reminders STEP 4 IMPORT CONTACT INTO SELECT GROUP vf Auto add prefix 0 to Malaysia phone numbers UPLOAD CANCEL E l At Contact page click on MORE ACTION drop down button then select Upload Contact 2 Upload Contact dialog box will appear 3 Customize the fields by clicking minus icon to remove unnecessary fields or clicking plus icon to add necessary fields 4 Create a CSV csv or Excel xls file based on SELECTED FIELDS format 5
7. 08 10 24 59 testNormal system 115 85 128 21 LOGIN 2012 02 07 17 07 01 testNormal justinuser 115 134 223 210 LOGOUT 1 From main menu SYSTEM gt HISTORY LOG 2 Set any criteria in search form 3 Click on SEARCH button to begin searching 2 7 2 Add Security Group ADMIN MANAGE SECURITY GROUPS GROUP ACCESS SECURITY GROUP SECURITY GROUP NAME NOTE STATUS Yes No SEARCH SAVE Mandatory Field SECURITY GROUP NAME NOTE DATE MODIFIED ADMIN 2012 02 01 22 24 57 LISER 2012 02 01 22 24 57 1 From main menu SYSTEM gt SECURITY 2 Click on SECURITY GROUP button 3 Enterthe Security Group Name and optional Note text fields Ensure Status is checked 4 Click on SAVE button to create new security group GENUSIS CONSULTANCY SDN BHD 562668 D Page 45 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com ES CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 3 Set Group Access ADMIN SECURITY GROUP ACCESS GROUP ACCESS SECURITY GROUP SECURITY GROUP NAME Please Select a Group Name PARENT MENU MENU NAME SELECT My Account Company Profile L News My Price 1 From main menu SYSTEM gt SECURITY 2 From Security Group Name drop down box select a group name 3 Then put a check on any modules that can only be accessed by the sele
8. 08 csv EN statement 2011 08 pat 2011 07 al Itemized 2011 07 csv al summary 2011 07 csv m statement_2011 07 pof 2011 06 gj Hemized_2011 06 csv ld Summary 2011 06 csv EB statement 2011 06 pat 2011 05 al ltemized_2011 05 csv al summary 2011 05 csv m Statement 2011 05 pdt 2011 04 al Itemized 2011 04 csv al Summary 2011 04 csv lA Statement_201 1 04 pdf 2011 03 al Itemized 2011 03 csv al summary 2011 03 csv m statement_201 1 03 paf CAMPAIGN REPORT DOWNLOAD FPP SMS CAMPAIGN ah FPP SMS Campaign Records csv TEST 3 la test 3 Records csv TEST 5 la test 5 Records csv El rre sus Campaign Reports pat Eg test 3 Reports pat Eg test 5 Reports pat GENUSIS CONSULTANCY SDN BHD 562668 D Page 44 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com ES CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 1 From main menu REPORT gt TRAFFIC 2 User can then download the generated CSV and PDF files there 2 7 System 2 7 1 History Log ADMIN HISTORY LOG ACTION SELECT DATE FROM T USERNAME SELECT DATE TO Fa SEARCH CANCEL 1 Year s PURGE RECORD PAGE 1 OF 3 lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt DATE ACTION CLIENT ID USERNAME IP ADDRESS ACTION DESCRIPTION 2012 02 08 10 25 48 testNormal justinuser 115 85 128 21 LOGIN 2012 02
9. 3 8 Upload Contact in Batch e To add prefix to contact group please refer to section 2 3 9 Add Prefix to Group e To tag untag contact group of a contact please refer to section 2 3 10 Tag Untag Contact Group of a Contact To duplicate contact please refer to section 2 3 11 Duplicate Contact To export contact please refer to section 2 3 12 Export Contact 1 4 SMS A Send SMS This page allows user to send SMS There are two types of SMS that can be sent namely Standard and Unicode SMS can be sent either immediately or scheduled to be sent later For more details please refer to section 2 4 1 Send SMS page 26 However if a user does not want to send the SMS the user can save the SMS message as draft SMS until the user decides to sent it For more details please refer to section 2 4 2 Save a Draft SMS page 28 B Outbox After SMS has been sent out it will appear in this page User is able to search all SMS records based on phone number User ID from which date to which date Sender ID department or method When the search result appears user can export the result as summary itemized in CSV Excel format For more details please refer to section 2 4 3 Outbox page 29 C Draft Draft SMSes are saved in this section User can edit the draft SMS then save it again or send it out For more details please refer to section 2 4 4 Draft page 29 Draft SMS is also can be deleted For more details please refer to sect
10. Postcode Maximum 9 characters City Maximum 30 characters State Maximum 30 characters Country Maximum 20 characters First Name Maximum 30 characters Last Name Maximum 30 characters Display Name Maximum 30 characters Gender m or f Date of Birth MM DD YYYY Date of Birth Auto 0 1 or N Y Reminder 1 MM DD YYYY Reminder Auto 1 0 1 or N Y Reminder 2 MM DD YYYY Reminder Auto 2 0 1 or N Y Reminder 3 MM DD YYYY Reminder Auto 3 0 1 or N Y Other 1 Maximum 255 characters Other 2 Maximum 255 characters Other 3 Maximum 255 characters Note Every contact must be tagged under group s 2 3 5 Edit Contact 1 In contact list click on contact L EM oy i Z a Ga Demon Matt Petrelli M 01 MAR 1974 M 601 21 230006 Hiroka of Ola ub 12 JUN 1858 M 60121 MER Chir geni Hiro Oka Hiroka Contact Owner yunghee M 601 21230006 Swimming Club x hiy Contacts 3 Swimming Cub Tennis Friends X Travel hates X Swimming Club x 2 Modify the contact information for corresponding text boxes in contact information form GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com Page 21 of 52 ER CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User
11. SAVE 1 Click ADD CONTACT button at the Contact landing page The CREATE EDIT CONTACT form will appear 2 Enter the contact information for corresponding text boxes in contact form e When a person has more than one mobile phone numbers the first mobile phone number will be displayed in contacts list and also will be used for sending SMS 3 Click on plus sign beside the Reminder to expand additional fields Put a check on the checkboxes will activate the reminder The system will send reminder as long as it is activated REMINDER Enable Auto SMS Reminder poa 17 Jul 2013 REMINDER 1 REMINDER 2 REMINDER 3 4 Click on ADD TO GROUP button and put a check on the checkboxes to select which of the contact group that the new contact should be tagged GENUSIS CONSULTANCY SDN BHD 562668 D Page 20 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com DEN Ulo ER CONSULTANCY SDN BHD T e e c o m m un i c a t i O n GenSuite User Manual for Administrator and User GROUP E My Contacts 7 La IT REMINDER jc Swimming Club U Tennis Friends Travel Mates BACK SAVE OK 5 Click the SAVE button Format for the contact fields Phone Number Mobile Fax Number Maximum 16 digits Email Personal Work Maximum 50 characters Address Maximum 100 characters
12. SCHEDULED EY AMOUNT MYR 2013 02 06 09 00 00 Customer 63839 justinuser 0 1500 MODIFY E DELETE Fs Putacheckto select a scheduled SMS then click on MODIFY button to edit NOTE The time is based on GMT 8 00 1 From main menu SMS MMS gt SCHEDULE 2 Tick the check box for related scheduled SMS User only can edit one record for each time 3 Click on MODIFY button 4 Modify the date and time 5 Click on UPDATE button to save the changes 2 4 7 Delete a Scheduled SMS SCHEDULE DATE SCHEDULE PHONE NUMBER SENDER ID SCHEDULED BY AMOUNT MYR 2013 02 06 09 00 00 Customer 63839 justinuser 0 1500 MPBIET DELETE ag Futa check on scheduled SMS then click on DELETE button to delete it MOTE The time is based on GMT 8 00 1 From main menu SMS MMS gt SCHEDULE 2 Tick the check box for related scheduled SMS User can tick more than one record at the same time 3 Click on DELETE button to delete the schedule SMS GENUSIS CONSULTANCY SDN BHD 562668 D Page 34 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 4 8 N FP ae Customized SMS STEP 1 EMPTY PAST RECORDS IF ANY EMPTY RECORDS STEP 2 COMPOSE MESSAGE SENDER ID j gt Availability of the SenderlD feature varies for r
13. Save the CSV csv or Excel xls file on desktop 6 Select the contact group to be uploaded 7 Choose the UPLOAD TYPE in either CSV or Excel based on the file created 8 Enter the Fields Terminated By and Fields Enclosed By text box only if the CSV selected as Upload Type 9 Left click the Browse button to open the CSV or Excel xls file on desktop 10 Left click the UPLOAD button GENUSIS CONSULTANCY SDN BHD 562668 D Page 26 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 3 9 Add Prefix to Group User can update contact s without prefix country code in batch For example User can insert country code 60 to all contact s for certain group Add Prefix pr Add prefix 6 to Swimming Club when Mobile Phone starts with 01 SAMPLE ADD PREFIX amp OIXXXXXXX or ADD PREFIX 60 TXXXXXXX Add Cancel l At Contact page click on MORE ACTION drop down button then select ADD PREFIX 2 Determine what prefix to put and select appropriate contact group to be updated Then determine which phone fax to be updated with the prefix and set the starting number which needs to be prefixed 3 Click on ADD button to add the prefix 2 3 10 Tag Untag Contact Group of a Contact l User
14. for Administrator and User 2 3 8 Upload Contact in Batch User can upload contact in batch by following the format provided by system The system accepts both CSV csv and Excel xls There are two ways of uploading contacts namely Quick Upload and Upload Contact Please save your file to CSV file when you want to upload contacts with date of birth or date reminders as excel does not recognize the date format properly QUICK UPLOAD Quick Upload IMPORT CONTACT FROM EXCEL CSV Your file should not exceed 65535 rows and AME Choose File no f ted IMPORT CONTACT INTO SELECT GROUP ab vf Auto add prefix 60 to Malaysia phone numbers UPLOAD CANCEL INSTRUCTIONS To Import Contacts from CSV Excel file you need to i Click on the Browse button to retrieve CSV Excel file csv xls with contact list information i Select the group to be imported ii Then click Upload button to upload the file IMPORTANT NOTES Before you proceed please ensure that the file i must not exceed 65535 rows and BMB i must follow column format as instructed in El Click Me ii must use CSV format if you want to upload DOB or Reminders Please use UPLOAD CONTACT if you want to customize the column fields ot ee ES At Contact landing page Click on Quick Upload Quick Upload dialog box will appear Left click the Click Me icon to view the upload format Create a CSV csv or Excel
15. information that will define soon The CHARACTER COUNT refer to the total characters entered in CUSTOMIZED MESSAGE text box 7 Create a CSV or Excel file as format below Col 1 Col 2 Col 3 Col 4 Col 5 Col 6 Phone No Value to Value to Value to Value to Value to replace replace replace replace replace IFIELD1 IFIELD2 IFIELD3 IFIELD4 IFIELD5 Max length Max length Max length Max length Max length Max length 16 40 40 40 40 40 8 Save the CSV or Excel file on the desktop 9 Click on the BROWSE button to open the CSV or Excel file on the desktop 10 Click on the UPLOAD button 11 Dialog box below will be displayed if uploaded successfully 4 Total 3 Phone s Uploaded Successfully CLOSE de 12 User allows to upload another CSV or Excel file if there is more than a file to upload The data will expand with the previous CSV or Excel file in Customized SMS List STEP 4 PREVIEW ADD PREFIX 6 PHONE 60161234567 60131234567 IA 60121204567 SMS TYPE SENDER ID BLOCK PHONE INVALID PHONE VALID PHONE AMOUNT SPEND DATE SCHEDULE STEP 3 SEND SMS CANCEL CUSTOMIZED MESSAGE TO THIS GROUP WHEN IT IS STARTED WITH 01 ADD PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt MESSAGE PAGE STATUS CHARACTER COUNT RMO0 00 Please request Yong Bao to call back thanks 1 de AM0 00 Please request Qiang Ming to call back thanks 1 S4 RMO 00 Please request Fu Zh
16. list at SMS menu then DRAFT sub menu GENUSIS CONSULTANCY SDN BHD 562668 D Page 32 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD DeENU alu rere m m u n i C a GenSuite User Manual t i o n S o u t i o for Administrator and User 2 4 3 Outbox PHONE USER ID DATE FROM AA DATETO Advance Search SENDERID DEPARTMENT METHOD Select a Method NOTE The time is based on GMT 8 00 SEARCH CANCEL TOTAL OF MOBILE 1 TOTAL AMOUNT MYR 0 1500 DATESEND USERNAME SENDERID TO 2012 02 05 16 05 58 system 63839 Staff EXPORT SUMMARY CSV EXPORT ITEMIZED CSV EXPORT SUMMARY EXCEL EXPORT ITEMIZED EXCEL P api Reminder Pstandard lk cus mized System system only stores 3 months records in Outbox PLEASE SELECT USER m 5 ff Fe zifeo JE Please Select Department ADVANCE SEARCH al PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt OF MOBILE AMOUNT MYR 1 ni EW MER GR PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD m O Schedule Ldsms Ems 1 From main menu SMS MMS gt OUTBOX 2 Enter the search criteria 3 Click on the SEARCH button 4 Then you may decide whether to export the result as summary itemized in CSV Excel format 2 4 4 Draft DRAFT PAGE 1 OF 1 l
17. you may key in your email address EMAIL SENDER On behalf of Genusis Consultancy Sdn Bhd SUBJECT Recommended maximum image width not more than 1000px and maximum image size not more than 300kb je zh HEC AA Ese amp EB iL BESS d 5 EA IB Z U s l i lE E a Esna timono Format Normal Font Size p J FIELD 1 FIELD 2 FIELD 3 FIELD 4 FIELD 5 FIELD 6 SEND TYPE 8 now O Schedule BACK NEXT Customized Email allows user to customize user s email similar to mail merge used in Microsoft Word There are six fields for user to use in user s customized email 2 8 2 Outbox RECIPIENT USERNAME DATE FROM 1 van 20 2 E DATE TO 8 Fee 2o 2 E SEARCH PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt DATE SENT EMAIL SUBJECT TO USERNAME QTY AMOUNT SPENT 2012 01 20 09 54 37 custom subject ADHOC DB yennee J 0 0900 PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD EXPORT TO CSV EXPORT TO EXCEL 1 From main menu EMAIL gt OUTBOX 2 Enter criteria for the search fields 3 Click on SEARCH button 4 The search result can be exported as CSV Excel format GENUSIS CONSULTANCY SDN BHD 562668 D Page 49 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD GenSuite User Manual for Administrator a
18. 00 0 0 000 0 0 000 0 0 000 0 000 TOTAL 0 0 000 0 0 000 0 0 000 0 0 000 0 000 EXPORT TO CSV GENUSIS CONSULTANCY SDN BHD 562668 D Page 43 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD T e e c o m m un i c a t i o n S o u t i DENU aTa GenSuite User Manual for Administrator and User 2 6 Report 2 6 1 Traffic TRAFFIC INFORMATION Monthly Traffic La COUNTRY Malaysia MONTH 0F SMS 2012 02 1 TOTAL 1 NOTE Records generated as at 2012 02 06 00 15 00 GMT 8 Daily Traffic E MONTH 201202 DATE 0F SMS 2012 02 05 1 TOTAL 1 NOTE Records generated as at 2012 02 06 00 15 00 GMT 8 1 From main menu REPORT gt TRAFFIC 2 To view number of SMSes sent to other countries please select a country from Country 3 User also can view daily traffic report by selecting Month drop down box 2 6 2 Statement COMPANY NAME Genusis Consultancy Sdn Bhd genusis STATEMENT DOWNLOAD 2011 12 al ltemized_ 2011 12 csv a eummary 2011 12 csv m Statement 2011 12 pdf 2011 11 al Itemized 2011 11 csv al summary 2011 11 csv m statement_2011 11 pdf 2011 10 al ltemized 2011 10 csv al summary 2011 10 csv m Statement 2011 10 pdt 2011 09 al ltemized_2011 09 csv al Summary 2011 09 csv ad Statement_201 1 09 pf 2011 08 gj ltemized_2011 08 csv tal Summary 2011
19. 14 49 16 system PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD From main menu ADMINISTRATION gt MANAGE STAFF Click on DEPARTMENT button Fill in Department textbox Click on SAVE button 2 2 2 Delete a Department ADMIN ui d cd a MANAGE DEPARTMENTS USER DEPARTMENT DEPARTMENT Management DELETE CANCEL Mandatory Field PAGE1OF1 FIRST PREVIOUS NEXT gt LAST gt gt DEPARTMENT DATE MODIFIED MODIFIED BY Management 2012 02 02 14 49 16 system PAGE 1 OF 1 e lt ARST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD 1 From main menu ADMINISTRATION gt MANAGE STAFF 2 Click on DEPARTMENT button 3 At departments list click on department link 4 Click on DELETE button GENUSIS CONSULTANCY SDN BHD 562668 D Page 13 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com ia CONSULTANCY SDN BHD T e e c o m m un i c a t i o n S o u t i DENU GTa GenSuite User Manual for Administrator and User 2 2 3 Add a User ADMIN CREATE STAFF Account Security CLIENT ID testNormal COMPANY NAME USERNAME LAST NAME FIRST NAME PHONE NUMBER EMAIL DEPARTMENT PASSWORD MONTHLY SMS LIMIT ALLOW EXPORT ALLOW AUTO CC SMS Test Normal Sdn Bhd Select Department Empty or 0 value means n
20. 3 7875 7933 Website www genusis com Page 28 of 52 CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User Ensure your date format is mm dd yyyy Please upload in CSV format instead of Excel format Excel does not recognize date format properly 3 I do not receive the birthday reminder even though I ve set my DOB as today The auto reminder feature perform every night to send out tomorrow s DOB reminders Please set tomorrow s date and checked the birthday auto reminder Then you will receive the birthday reminder SMS tomorrow 4 I receive an error when I create new contact Please tag your contact You did not tag your contact to any group Please select group s when creating a new contact You must create group if you could not find any group under ADD TO GROUP 5 I can not find any group names under ADD TO GROUP when create a new contact You did not create any group before Please create a group before you create a new contact 6 I cannot find the group want to select under ADD TO GROUP when create modify a contact The group list displayed under ADD TO GROUP are the group names created by contact owner For instance you are modifying a contact owned by User A The group list displayed under TAG GROUP are the group names created by User A only The group you want to select is probably created by other user Please select the user list under the ADD TO GROUP button in order to view the groups that created
21. 4 RECORDS l Atthe Contact landing page click on CREATE GROUP button 2 Adialog box will prompt out 3 Enterthe group name in the text box e Group name must be in alphanumeric format The valid alphanumeric characters are abcdefghijklmnopqrstuvwxyz01234506789 e The maximum length of group name is 50 characters e Group name is unique two or more groups cannot share the same group name 4 Click the SAVE button NOTE l There is a group called My Contacts Each client account will have this group by default This group cannot be deleted and edited but it can be viewed by everyone 2 If Allow Private Contact Feature has been enabled in your account you will see extra option to let you decide whether you want to personalize your group or share among your users o Public means the group can be viewed by all users However the group can only be edited by administrators and group owner o Private means the group can only be viewed and edited by administrators and group owner o Only administrators and group owner can edit the group CONTACT CREATE GROUP ADD CONTACT QUICK UPLOAD MORE ACTION v A Jena r ns Create New Group x SHOWING O RECORD ef GROUPS F11I lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt P Please Enter the group name F 11 lt lt FIRST PREVIOUS I NEXT gt LAST gt gt x COL My Contacts SSS SHOWING 0 RECORD SAVE CANCEL h GENUSIS CONSULTANCY SDN BHD 562668 D Page 17 of 52 Unit 508 Block A4 Leisure Commer
22. 6 0145 Fax 603 7875 7933 Website www genusis com T e e c o m m u n ENUI CONSULTANCY SDN BHD c ation S o lu t i GenSuite User Manual for Administrator and User CAMPAIGN GRAPH REPORT CAMPAIGN NAME Campaign R DATE FROM 1 y s DATE TO SEARCH GENERATE NOTE The time is based on GMT 48 00 View Campaign View Keyword List View Report TOTAL INCOMING SMS TRAFFIC BY STATUS MO TOTAL PCT SUCCESS 1 50 0 EXPIRED 1 50 0 TOTAL 2 100 0 2010 03 01 to 2020 04 01 zi Laer I 2020 ES EH Success E expired 50 096 50 096 7 Click on View Traffic Report to view traffic from various telcos TRAFFIC REPORT BACK TO EDIT KEYWORD BACK TO CAMPAIGN REPORT NOTE The time is based on GMT 8200 View Graphical Report View Traffic Report View Profit Report DATE CELCOM DIGI MAXIS TOTAL 2010 09 1 1 2010 12 1 1 2011 08 1 1 2011 08 2 2 TOTAL 1 3 1 5 8 Click on View Profit Report to view profits gained from a campaign PROFIT REPORT COMPANY NAME Genusis Consultancy Sdn Bhd CAMPAIGN NAME Campaign R KEYWORD All PERCENTAGE 0 0000 o Profits Sharing payment to Customer DATE FROM DATE TO E BACK SEARCH View Graphical Report View Traffic Report View Profit Report CELCOM DIGI MAXIS SUB TOTAL TOTAL DATE SMS MYR SMS MYR SMS MYR SMS MYR TOTAL MYR 2010 12 14 0 0 000 0 0 000 0 0 000 0 0 000 0 000 2011 03 30 0 0 000 0 0 000 0 0 000 0 0 000 0 000 2011 08 09 0 0 0
23. 603 7876 0145 Fax 1603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 1 2 News NEWS Welcome Justin Winson justin MY NEWS NEWS FROM WHOLESALER 2011 06 10 PRICE TAG IS COMPULSORY IN SMS CONTENT PRICE TAG IS DATE PUBLISH 2011 06 10 ut IN SMS According to MCMC guideline all sms messages have to be appended with price tag 2010 12 02 HOW TO USE MOBILE RM0 00 lt space atthe beginning of the SMS text message to denote the fact that the MESSAGING IM RETAIL message is a free of charge message This rule shall be effective immediately in GenSuite You may want to adjust your text message in order to fit in one page sorry for any inconvenience caused l From main menu MY ACCOUNT gt NEWS 2 News page displays news from the system provider Only administrator can view news from wholesaler 2 1 3 My Price MY PRICE SMS Email Voice 2 WAY SMS 0 COUNTRY 4 PREFIX PRICE MYR ESTIMATED SMS REMARK PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt Aland Albania Algeria 21 1 From main menu MY ACCOUNT gt MY PRICE 2 SMS tab shows SMS rate when sending to overseas Email tab shows email rate when sending emails Voice tab shows voice rate when sending voice 2 Way SMS shows percentage profit user will earn from this service 2 1 4 My Top Up ADMIN MY TOP UP LIST REQUEST TO TOP UP PAGE 1
24. AME Testing Campaign TYPE STANDARD SHORTCODE Please Select a Shortcode Shortcode to receive sms from mobile handset MO KEYWORD KEYWORD DESCRIPTION ASSIGNED USER ID S ae Assign staff to view Keyword justinuser system DATE START ER The campaign begin date The campaign end date system still can receive sms from mobile handset MO until DATE END Be as Cale expiry The campaign expiry date the campaign has already ended and expired no more sms DATE EXPIRY Eo F3 jen 2012 from mobile handset MO wil be received SAVE Back to Campaign ime is based on GMT 4500 Field L 2 3 From Edit Campaign screen click on CREATE A KEYWORD button Fill in all necessary details of a new keyword Click on SAVE button NOTE e A campaign can have more than one keyword e Keyword refer to the fix beginning term before enter the sms content The format is lt keyword gt lt sms content gt e User only can create keyword once the campaign is created e Short Code refer to the short code of mobile phone number for each client sms will send to Keyword must in alphanumeric and not allow space e Maximum length for keyword is 20 characters e User ID refer to the user that has privilege to view the keyword detail GENUSIS CONSULTANCY SDN BHD 562668 D Page 39 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145
25. D REMARK EPEE E Manan 2012 02 01 22 24 58 1970 01 01 07 30 00 NOTE The time is based on GMT 48 00 From main menu SMS MMS gt SENDER ID Enter the Sender ID name and Remark if needed Then set whether the sender id supports alphanumeric set the sender id as default and set status whether active or not 3 Click on SAVE button to create new sender id N e GENUSIS CONSULTANCY SDN BHD 562668 D Page 37 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 4 11 Filter List ADMIN FILTER LIST PHONE NUMBER REMARK ADD SEARCH Mandatory Field PAGE 1 OF 1 lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt PHONE REMARK DATECREATE CREATEBY 60191234567 The number is not valid 2012 02 06 19 35 54 system PAGE1OF1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD 1 From main menu SMS MMS gt FILTER LIST 2 Fillin Phone Number and optional Remark fields 3 Click on ADD button to save the phone number 2 5 2 Way SMS 2 5 1 Add a Campaign ADMIN NAME YOUR CAMPAIGN NOTE The time is based on GMT 8 00 Campaign CAMPAIGN NAME CAMPAIGN DESCRIPTION 8 working days are required to start your campaign Your Date 14 FEB 7 2012 ESA E
26. DD CONTACT 2 QUICK UPLOAD 3 MORE ACTION v 4 5 me y SHOWING 1 TO 3 OF 3 RECORDS Ai GROU PS PAGE 1 OF 11 lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt Q Ly xu Sulis Weta tt 8 1972 Swimming Club X Tennis Friends p 9 Jrave Mates X D My Contacts al M 60121234567 E sam email com 13 14 15 16 O Ss 1 Q Hiroka Oka Hiro 2211 1953 My Contacts X Travel Mates X r 4 M 60131234567 Q IT Amin Mohammad Travel Mates X 0 4 22 M 60171234567 E amin email com PAGE 1 OF 11 c FIRST lt PREVIOUS NEXT gt LAST gt gt SHOWING 1TO30F3RECORDS J Swimming Cub DC Tennis Friends LA Travel Mates 17 3 e Brief information of the features available in the contact landing page 1 Create new group by clicking the CREATE GROUP button 2 Create new contact by clicking the ADD CONTACT button 3 Upload contact 4 Available sub features under MORE ACTION are ADD PREFIX UPLOAD CONTACT and EXPORT CONTACT 5 Search contact by e Phone number e Email address e Last Name e First Name e Display Name 6 Search contact in advance mode 7 Contact is a female when gender icon is a female 8 The birthday reminder is activated when birthday icon in color mode 9 Denotes the group s tagged under of a contact Samantha Felisia is tagged under group Swimming Club Tennis Friends and Travel Mates 10 Contact is a male when gender icon is a male 11 The birthday is deactivat
27. Fax 603 7875 7933 Website www genusis com GENUI E CONSULTANCY SDN BHD T e e c o m m un i c a t i o n S o u t i GenSuite User Manual for Administrator and User 2 5 3 Date Start refer to day of campaign start Date End refer to day of campaign end Date Expiry refer to the date that campaign has already ended and expired and no MO will be received Date Expiry should same or greater than Date End Success Price refer to the price in cents will charge for each success sms Note MYR 0 12 will be charged to campaign owner s credit if the MT Message is free of charges or MYR 0 00 Success Message refer to the reply message for each success sms received during days in between Date Start and Date End There are two types of Success Format Bulk SMS User will to bear the cost of each success sms sent Short Code Client will bear the cost of each success sms sent Expired Price refer to the price in cents will charge for each expired sms Note MYR 0 12 will be charged to campaign owner s credit if the MT Message is free of charges or MYR 0 00 Expired Message refer to the reply message for each expired sms received during days in between Date End and Date Expiry There are two types of Expired Format Bulk SMS User will to bear the cost of each expired sms sent Short Code Client will bear the cost of each expired sms sent Field Supported refer to allow field added after the keyword such as enter the credit c
28. OF 2 lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt DATE CREATED DATE EXPIRY AMOUNT MYR INVOICE NO a a a a a a E n a a al ioe be ee be ba ba Mie ba be ke 2011 12 16 15 51 00 2012 12 16 o 899999 9099 2011 ru oe 11 40 49 2012 TE AAA aas a fj ri 154 e S i e r SNS ANS a A Xa TA t LI qq ta LLLLLTT O OO T O L IL BLLILO L LL L III IL A Tl Ta te urere gun ie be ba be ba be Mie ba ee he 2011 01 mu 3 11 52 17 2012 01 Py d B r 2 id A LE siat re j E EL V a ta Ba a al Ba a al Ba 1 From main menu MY ACCOUNT gt MY TOP UP 2 MY TOP UP LIST displays a history of all top ups for this system When clicking on REQUEST TO TOP UP button an email client will be launched to enable the user to send an email for requesting a top up GENUSIS CONSULTANCY SDN BHD 562668 D Page 11 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com ES CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 1 5 Feedback FEEDBACK COMPANY NAME Genusis Consultancy Sdn Bhd CONTACT NAME justin CONTACT NUMBER Example 6591234567 60123456789 EMAIL ADDRESS Example abo xyz com CATEGORY Feedback gt COMMENT ATTACHMENT Browse Only image format are accepted jpg gif png SUBMIT CANCEL Mandatory Field 1 From main menu M
29. REPORT PROFIT REPORT AmG Chat AMBEALIT Click ACTIVE 2010 04 15 2020 01 01 Click Click AmG Chat AMDCP Click ACTIVE 2010 04 15 2020 01 01 m Click Click AmG Chat AMG Click ACTIVE 2010 01 01 2030 01 01 Fd Click Click l From main menu 2 WAY SMS gt VIEW KEYWORD 2 Click on the Click hyperlink at Chat Listing column SHORTCODE Lo y KEYWORD AMG DATE FROM DATE TO 73 CANC VIEWING PAGE 1 DATE RECEIVED DISPLAY NAME PHONE SHORTCODE MESSAGE REPLYMESSAGE REPLIES 2010 03 04 11 53 zz Amg Test test 123 3 VIEWING PAGE 1 system PAGE 1 OF 1 FIRST NEXT PREVIOUS LAST LAST SENT BY LOCKED BY PAGE 1 OF 1 FIRST NEXT PREVIOUS LAST SHOWING 1 RECORD Enter the search criteria Left click SEARCH button to search for chat record Left click SMS button to reply the sms via the system A chat session will prompt out and enter reply content in MESSAGE text box a s Dd PHONE 60133263472 MESSAGE Chars SEND SMS 7 Click on SEND button GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com Page 41 of 52 E CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 5 5 Report ADMIN CAMPAIGN NAME Campaign R KEYWORD All SHORTCODE All TELCO AN PHONE N
30. TERMINATED BY and ENCLOSED BY only if select CSV 5 Tick the PUT FIELD NAME AT THE FIRST ROW if wish to export the field name 6 Enter the file name in STORE FILE NAME AS text box 7 Move the fields to export from UNSELECTED FIELDS text area to SELECTED FIELDS text area e If a contact has two or more same field names those field name values will be exported as well For example if a contact has two or more Mobile Phone fields the two or more Mobile Phone fields values will be exported as well In the exported file two or more fields will be displayed when the exported file is opened 8 Click on the EXPORT button 9 Export feature may take few minutes if contact database to be exported is huge 2 3 13 Frequently Asked Questions 1 I ve deleted a contact but it still appears under My Contacts This is because you ve performed untag from group action instead of delete contact There are few options to allow you delete a contact permanently o Click the contact to reach CREATE EDIT Contact page Press the DELETE button there o Check the contact to be deleted The DELETE button will appear at the top left Press the DELETE button in order to delete the contact 2 The date of birth date reminder of my uploaded contact all becomes 1970 01 01 GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 60
31. UMBER STATUS AN FILTER Select a Field DATE FROM 73 DATETO H NOTE The time is based on GMT 8 00 SEARCH Back to Campaign View Keyword List View Summary Report View Graphical Report View Traffic Report View Profit Report PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt DATE CREATED PHONE NUMBER RECIPIENT NAME INCOMING SMS MO OUTGOING SMS MT PRICE 2011 08 09 18 06 17 a 2 A genusis RMO 00 Test A Genusis 0 2011 08 09 16 52 10 APA A genusis AM0 00 Test A Genusis D 2011 03 30 16 27 42 Im DISPLAY A Genusis helloo AM0 00 Test A Genusis 0 PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 TO 30F 3 RECORDS EXPORT TO CSV EXPORT TO EXCEL 1 From main menu 2 WAY SMS gt REPORT 2 Enter the search criteria 3 Click on SEARCH button 4 The search result will be displayed 5 Click on Summary Report to view the performance summary of keywords Daily Traffic La Date rs SEARCH NO CLIENTID CAMPAIGN NAME SHORTCODE KEYWORD ZEROMTPRICE 0 30 50 100 150 200 250 300 350 400 450 500 TOTAL Flexi Payment Campaign PLAN 005 0 0 D D 0 o0 n0 0 0 0 5 2 Flexi Payment Campaign PLAN O14 17 0 O D o O0 O0 0 0 0 31 3 RM50 Redemption Campaign Be ui 0 614 0 0 0 0 0 0 0 0 0 O 20 6 Click on View Graphical Report to view report with graphic GENUSIS CONSULTANCY SDN BHD 562668 D Page 42 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 787
32. V FILE UPLOAD WAV FILE po Browse File Format PCM 8 000 Hz Mono 16 bit File Extension wav Max File Size 960KB Max Length 20 seconds BACK UPLOAD GENUSIS CONSULTANCY SDN BHD 562668 D Page 50 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com ES CONSULTANCY SDN BHD GENUS Lg ss GenSuite User Manual for Administrator and User Upload from Own File allows you to upload your voice in WAV format e Choose a WAV file to be uploaded Click on UPLOAD button to upload your chosen WAV file VOICE TIME STEP 1 5 UPLOAD THROUGH THE RECORDER essage and upload it rue ud This recorder is a Java Applet that allow you to record an audio m In order to use this recorder you need to have Java installed and enabled for your browser You may download free SUM Java plugin at http www java com if no java plugin has been installed in your browser The online recorder only allows 30 seconds of recording Please click NEXT button to display the recorder Click Next gt gt gt to start Go to ListenUp Site Next Please remember to click the UPLOAD button on the recorder before you click the NEXT button BACK MEXT Record Online allows you to record your on voice and upload it In order to use this feature you must have Java installed in your computer Just follow step b
33. Y ACCOUNT gt FEEDBACK 2 When Feedback form appears fill up Contact Number and Email Address Then choose which category your feedback would be Later at Comment textbox area type what the user plans to say here The user may want to attach any image file too Please take note that the image file must not exceed two megabytes 3 Click on SUBMIT button to submit the user s feedback 2 1 6 Change Password CHANGE PASSWORD OLD PASSWORD NEW PASSWORD RETYPE PASSWORD CHANGE PASSWORD Password must have 2 15 characters Mandatory Piekd 1 From main menu MY ACCOUNT gt CHANGE PASSWORD 2 Type in Old Password New Password and Retype Password The password length must between 8 to 12 characters and must have at least 1 alphabet letter and at least 1 numeric Special character is accepted by the system 3 Click on CHANGE PASSWORD button GENUSIS CONSULTANCY SDN BHD 562668 D Page 12 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com ES CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 2 Administration 2 2 1 Add a Department ADMIN MANAGE DEPARTMENTS USER DEPARTMENT DEPARTMENT SAVE CANCEL Mandatory Field PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt DEPARTMENT DATE MODIFIED MODIFIED BY Management 2012 02 02
34. angor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com
35. ard number after the keyword Field Delimiter refer to the separator between keyword and field MT User ID refer to the UserlD that reply the message Credit in this user account will be deducted for each system reply sent if the cost not bear by client View Keyword STATUS VIEW KEYWOHD Active Chat Keywords List La CAMPAIGN NAME KEYWORD CHAT LISTING STATUS DATESTART DATE END SHORTCODE TRAFFIC REPORT PROFIT REPORT Other Keywords List pr CAMPAIGN NAME KEYWORD TYPE STATUS DATESTART DATE END SHORTCODE TRAFFIC REPORT PROFIT REPORT Flexi Payment Campaign PLAN FLEXI API ACTIVE 2010 03 25 2020 04 08 33213 Click Click Flexi Payment Campaign PLAN FPPA API ACTIVE 2010 03 29 2020 04 08 33213 Click Click Flexi Payment Campaign PLAN FPPB API ACTIVE 2010 03 29 2020 04 08 33213 Click Click l From main menu 2 WAY SMS gt VIEW KEYWORD 2 A list of keywords with their some details will be displayed on that page 2 5 4 Start a Chat Session GENUSIS CONSULTANCY SDN BHD 562668 D Page 40 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD GENIUS gt rere com mn te ations GenSuite User Manual for Administrator and User VIEW KEYWORD STATUS Chat Keywords List ail CAMPAIGN NAME KEYWORD CHAT LISTING STATUS DATE START DATE END SHORTCODE TRAFFIC
36. by each user GENUSIS CONSULTANCY SDN BHD 562668 D Page 29 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com El CONSULTANCY SDN BHD GEN O rere coe me ation S o lu t i GenSuite User Manual for Administrator and User 2 4 SMS 2 4 1 Send a SMS SEND SMS AMOUNT MYR 10 00 TO ESTIMATED 66 SMS TO MALAYSIA MESSAGE g ABC xyz 123 rH g AMO 00 Q Browse UPLOAD To upload adhoc mobile numbers for SMS blasting PAGE 4 CHARACTER 7460 without saving into Gontact To send to Malaysia the SMS is limited ta 153 characters due to MCMC guidelines which stated all SMS must have the price tag RMO 00 space in front of the message SEND T We Now Schedule SAVE DRAFT SEND TERMS amp CONDITIONS Always practise sending test sms to youself before sending out bulk sms 1 From main menu SMS MMS gt SEND SMS 2 At the right click on Sender ID tab the purple icon Choose the Sender ID from the drop down box 3 There are four ways to enter the recipient of SMS e Click on TO button A dialog box will appear below the To textbox Select which contact group you want to send SMS and put a check on the checkbox After that click on INSERT button See screenshot below SEND SMS Click on TO button then click on Group tab AMOUNT MYR 10 00
37. can untag contact at the Contact landing page eX MBO 271 230006 12 JUN 1958 My Contacts X Swimming Club e Tennis Friends X 0 FS Hiroka Hiro Oka EE LL M 80121230007 latas DD Untag from Swimming Club MU ciatre Beniamin Bil os MAY 1985 2 The contact Hiroka will be untagged from Swimming Club if user press the X button 2 3 11 Duplicate Contact y ADVANCE CREATE GROUP ADD CONTACT QUICK UPLOAD MORE ACTION SEARCH a Delete ADDTOGROUP SHOWING 1 TO 4 OF 4 RECORDS GR JUPS IT My Contacts PAGE 1 OF 11 lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt Swimming Club D Mw Contacts 1 Tennis Friends D4 MAY 1972 Swimming Club X Tennis Friends X Travel Mates X 1 14 Travel Mates ail com gO y Tengku Herosinah Swimming Club X Tennis Friends X M 60121234561 Qm an og e Hiroka Oka Hiro Hil 08 JUL 1953 My Contacts X Travel Mates X 4 M 60131234567 QO Amin Mohammad Travel Mates X M 60171234567 E amin email com 4 Swimming Club 2 PAGE 1 OF 11 lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt SHOWING 1 TO 4 OF 4 RECORDS 1 User can duplicate multiple contact to another group by putting a check to the preferable contact s and select the group under drop down box ADD TO 2 This will create new contact record and save into the preferable group GENUSIS CONSULTANCY SDN BHD 562668 D Page 27 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Ja
38. ce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com E CO T e DEN Ulo NSULTANCY SDN BHD le c om m u n i c a t i O n GenSuite User Manual for Administrator and User 2 3 2 Edit Contact Group CONTACT CREATE GROUP g i Sam Felicia M 601212345 g Ss Hiroka Oka F f a4 M 601312345 Amin Moham M 601712345 of Modify Group Travel Mates Group Information tn system Rename group to Travel Mates UPDATE CANCEL Delete this Group Keep the group name after contacts are removed DELETE CANCEL Add Prefix Add prefix 6 to Travel Mates when Mobile Phone starts with 01 SAMPLE ADD PREFIX 6 01XXXXXXX or ADD PREFIX 60 1XXXXXXX ADD CANCEL IF 3 RECORDS AGRONI IPS EXT gt LAST gt gt Travel Mates X Travel Mates X Travel Mates X EXT gt LAST gt gt F 3 RECORDS DL My Contacts TA O T DC Swimming Club D Tennis Friends Click the EDIT icon here gt LJ Travel Mates o Mi ADVANCE SEARCH 1 Atthe Contact main page click the EDIT icon on one of the groups under the group list at the right 2 3 3 A dialog box will prompt out UJ N allowed by the system 4 Click the UPDATE button Delete Contact Group Enter the group name in the text box Group name is unique so same group name is not Delete this Gro
39. count 2 1 1 Company Profile COMPANY PROFILE Account Information Contact COMPANY NAME Genusis Consultancy Sdn Bhd CLIENT ID genusis USERNAME justinuser D MONTHLY SMS LIMIT No Limit a HE A Li BALANCE MYR 576 562 030 v ETS Latest News E PRICE TAG IS COMPULSORY IN SMS CONTENT According to MCMC guideline all sms messages have to be appended with price tag RM0 00 lt space gt atthe beginning of the SMS text message to denote the fact that the message is a free of charge message This rule shall be effective immediately in GenSuite You may want to adjust your text message in order to fit in one page Sorry for any inconvenience caused More News Recent Bulk SMS Sent La Mo record found Bulk SMS To Be Sent Soon La Mo record found UJ N H From main menu MY ACCOUNT gt COMPANY PROFILE Company Profile page will appear Account Information tab displays Company Name Client ID Username Monthly SMS Limit and Balance It will also show modules enabled for your system Contact tab displays Address Telephone Fax and Contact Person details Latest News displays news from the system host Recent Bulk SMS Sent displays bulk SMS that has been sent out whereas Bulk SMS to be Sent Soon displays scheduled bulk SMS to be sent out soon GENUSIS CONSULTANCY SDN BHD 562668 D Page 10 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel
40. cted group name 4 Click on the SAVE button to save the changes GENUSIS CONSULTANCY SDN BHD 562668 D Page 46 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 8 Email 2 8 1 Send Email EMAIL SEND EMAIL STEP 1 3 COMPOSE EMAIL 17 EMAIL GUIDE REPLY TO Leave it blank if you do not want to receive any reply or you may key in your email address EMAIL SENDER On behalf of Test Normal Sdn Bhd TO SUBJECT Recommended maximum image width not more than 1000px and maximum image size not more than 300kb FT h HEC a A E Source A B Ex E E RR Y de iil El A BOU io E EE dis s i85 dqiBlornmsgs Format Normal 7 Font Size p J SEND TYPE Nc OW y V Schedule BACK SAVE SEND Compose Your Own allows user to compose user s own email from scratch User can use available tools at the editor just like Microsoft Word Then user can send email instantly or schedule it to be sent later GENUSIS CONSULTANCY SDN BHD 562668 D Page 47 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com E CONSULTANCY SDN BHD GenSuite User Manual for Admini
41. e ese seg sees eres aeneis 17 cca A aphid O AO 18 2 3 3 Delete Contact OU cd Dai ab adc A AA AAA 18 2 3 4 Add Coda rn 20 E ZEE AAA A CA 21 230 A Une 22 EE A RUE 24 2 0 4 Upload UMATA a c ai is 25 2 3 9 Add Prefix to Groul cccccccccccccecececececeuececeetececeueueueneseseueseueneuessusesecenensueueususensnereutueses 27 ES A A O A A 38 2 5 1 Add a Campaign OI rr A A Ai AN ada 38 GENUSIS CONSULTANCY SDN BHD 562668 D Page 3 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 6 REPORT ewm mmm 44 AIME TTE 44 EEES A A A aa eadi iaeaea k aae dedi aii 44 2 9 1 Unsubscribed List ADMIN usse eR Rene hem n me rnm nennen 50 GENUSIS CONSULTANCY SDN BHD 562668 D Page 4 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 1 SYSTEM FEATURE 1 1 A My Account Company Profile Company Profile displays Account Information Contact Latest News Recent Bulk SMS Sent and Bulk SMS to be Sent Soon Account Information will show Company Name Available Balance Clie
42. ed when the birthday icon in grey color although date of birth has been defined 12 Gender is undefined No birthday reminder of this user 13 Press EDIT PENCIL icon to modify the group 14 Blast SMS to this group when press the green color conversation icon 15 The group name My Contacts is the default group name under each account 16 Total of records under particular group 17 The group is selected when in dark grey color and the green color tick icon appears at the left GENUSIS CONSULTANCY SDN BHD 562668 D Page 16 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com ER CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 3 1 Add Contact Group CONTACT CREATE GROUP ADD CONTACT QUICK UPLOAD MORE ACTION v X afana a HOWING 1 TO 4 OF 4 RECORDS iG ROU PS T lt PREVIOUS NEXT gt LAST gt gt Create New Group COL My Contacts Sam Felicia as Please Enter the group name Tennis Friends X Travel Mates X SR LL Em Tengku Herosinah S CANC vimming Club X Tennis Friends X OMM a T LA o T Q Ss Hiroka Oka Hiro BE os My Contacts X Travel Mates X 4 P 4 M 60131234567 Amin Mohammad Travel Mates X nd M 60171234567 E amin e Ld Swimming Club AL lt PREVIOUS NEXT gt LAST gt gt SHOWING 1 TO 4 OF
43. ere For more details please refer to section 2 8 3 Schedule page 46 GENUSIS CONSULTANCY SDN BHD 562668 D Page 8 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User Unsubscribed List ADMIN Any customer who does not want to receive anymore emails from the system user can upload the CSV Excel file containing email addresses into this page The system will filter the email addresses before sending out emails For more details please refer to section 2 8 4 Unsubscribed List page 46 Voice Time A Send Voice ADMIN Voice Time is like an operator voice over the phone User can make his her own voice time by uploading from own file recording online or composing from Text to Speech For more details please refer to section 2 9 1 Send Voice page 46 B Outbox ADMIN Similar to SMS and email outbox voice sent out will go to voice outbox For more details please refer to section 2 9 2 Outbox page 48 GENUSIS CONSULTANCY SDN BHD 562668 D Page 9 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com ER CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 USER GUIDELINE 2 1 My Ac
44. espective telco CUSTOMIZED FIELD MESSAGE asc xyz a E RMO 00 FIELD FIELDS FIELD FIELDS FIELDS PAGE 1 CHARACTER 7 160 To send to Malaysia the SMS is limited te 153 characters due to MCMC guidelines which stated all SMS must have the price tag RMO 00 space in front of the message SEN D e M Ow C Schedule NOTE The time is based on GMT 8 00 STEP 3 UPLOAD DATA LIMIT TO 100000 NOTE The system does not support Unicode in excel file at the moment Please convert to CSV format UPLOAD FILE Browse UPLOAD CLICK TO VIEW FILE UPLOAD FORMAT STEP 4 PREVIEW The Preview Process Might Take Up to 10 Minutes Depend on Network and Data PREVIEW From main menu SMS MMS gt CUSTOMIZED SMS Click on EMPTY RECORDS button only if user wish to clear all the data uploaded as show in Customized SMS List Select the SMS type either normal green icon or unicode sms red icon Select the SENDER ID Enter the sms content to CUSTOMIZED MESSAGE text box GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com Page 35 of 52 GENUI T e le c GenSuite User Manual for Administrator and User O m m u n i C a t E CONSULTANCY SDN BHD i o n 6 Left click the FIELD1 to FIELD6 button which next to the text box to include the
45. ge The sms content only accepts the following characters Symbols such as amp 24 5 Any alphanumerical characters from a z A Z and 0 9 Space Enter key is considered as 2 characters and other special characters as below The Page label will display the page of sms utilize for references purpose The Character Count label display the total characters entered in Message text box Special Character Symbol Character Count Form feed FF 2 Caret Circumflex i 2 Left curly bracket 1 2 Right curly bracket 2 Backslash 2 Left square bracket 2 Right square bracket 2 Tilde 2 Vertical bar Pipe 2 Euro sign There are two options to send sms Now The sms will send immediately as soon as the Now button was clicked Schedule The user can set a schedule in date time and the system will send sms on the scheduled time automatically Click on the save draft button and a dialogue box will prompt out to request for confirmation if the user wish to save the current sms Click on the Send Message button to double confirm the sms information before send it The sms will send as the confirm button was clicked 2 4 2 Save a Draft SMS 1 All the steps are the same as previous section Sending A SMS except before clicking the SEND button 2 Click on SAVE DRAFT button 3 Enter the draft title in dialog box 4 Left click the OK button User can check the sms draft
46. ion 2 4 5 Delete Draft SMS page 30 D Schedule Scheduled SMSes are displayed in this page User can edit scheduled SMSes here GENUSIS CONSULTANCY SDN BHD 562668 D Page 6 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User For more details please refer to section 2 4 6 Schedule page 30 User also can delete scheduled SMSes For more details please refer to section 2 4 7 Delete a Scheduled SMS page 30 Customized SMS Sometimes user may want to send a more complex SMS message than the normal message For example each recipient will receive slightly different SMS message like each individual s account balance or unique SMS reply for each individual For more details please refer to section 2 4 8 Customized SMS page 31 Reminder This module allows user to set the system to send various reminders such as birthday reminder and reminder 1 3 For more details please refer to section 2 4 9 Reminder page 33 Sender ID User can create Sender ID here based on user s need For more details please refer to section 2 4 10 Sender ID page 33 Filter List ADMIN If any recipient does not want to receive SMS from the system anymore user can add the phone number into filter list In future any filtered phone numbers will not receive
47. lan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com ER CONSULTANCY S T e e c o m m u n DEN Ulo DN BHD i c atio GenSuite User Manual for Administrator and User record Confirm to continue http gensuitedev1 genusis com Contact will be added to the selected group as new Cancel eo 2 3 12 Export Contact User can export contacts detail into CSV or Excel xls file format User can select field to export and sort the field based on their preferably order Export Contact EXPORT FROM Swimming A f rran z AVAILABLE FIELD S SELECTED FIELD S O Excel Gender e Mobile Phone EXPORT TYPE Note First Name I cosy Date Reminder 2 Last Name Reminder Auto 2 Display Mame TERMINA TED BY Date Reminder 3 Work Email ENCLOSED BY Reminder Auto 3 Date DOB A Work Phone i DOB Auta PUT FIELDS NAMES IN THE A FIRST ROW Yes No Home Phone Date Reminder 1 Work Fax Femincder Auta 1 STORE FILE NAME AS _GROUP_NAME_ Home Fax V Pager EXPORT CANCEL Personal Email Mail Address Mail Postcode Mail City v gt 1 In Contact page click on the MORE ACTION drop down button then select Export Contact Export Contact dialog box will appear 2 Choose the contact group to be exported If ALL GROUP is selected all contact database will be exported 3 Setthe EXPORT TYPE whether in CSV or Excel format 4 Enter the
48. nd User 2 8 3 Schedule EMAIL SCHEDULE COMPANY NAME Test Normal Sdn Bhd testNormal PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT LAST gt gt DATE SCHEDULE 4 EMAIL SUBJECT USERNAME QUANTITY AMOUNT SPENT 2013 02 08 14 59 00 Testing This Email system 1 0 0500 PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD DELETE 1 From main menu EMAIL gt SCHEDULE 2 Click on the email subject link to edit the email 3 User can put a check and click on the DELETE button to cancel the scheduled email 2 8 4 Unsubscribed List ADMIN EMAIL UNSUBSCRIBED LIST UPLOAD DATA fo Browsen UPLOAD Limit ta CSV or Micosoft Excel 97 only Format Enter email address in first column PAGE 1 OF 1 lt s FIRST PREVIOUS NEXT gt LAST gt gt DATE UNSUBSCRIBED 4 EMAIL ADDRESS EMAIL SUBJECT 2012 02 08 16 08 44 testing_emaik testing 123 com PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD DELETE 1 From main menu EMAIL gt UNSUBSCRIBED LIST 2 Create a CSV Excel format file The first column must be the email address 3 Then upload the file at this page 4 The email addresses will be displayed here 5 User can delete the filtered email addresses by putting a check on selected email addresses then click on DELETE button 2 9 Voice Time 2 9 1 Unsubscribed List ADMIN VOICE TIME STEP 1 5 UPLOAD YOUR OWN WA
49. nt please refer to section 2 2 1 Add a Department page 13 e To delete a department please refer to section 2 2 2 Delete a Department page 13 To add a user please refer to section 2 2 3 Add a User page 14 To edit a user please refer to section 2 2 4 Edit a User page 14 GENUSIS CONSULTANCY SDN BHD 562668 D Page 5 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 1 3 e To disable a user please refer to section 2 2 5 Disable a User page 15 Contact Contact page can be accessed from main menu by clicking on CONTACT link User can manage contacts in this page This page provides various facilities to create contact groups sort contacts add contacts and upload contacts To add a contact group please refer to section 2 3 1 Add Contact Group To edit a contact group please refer to section 2 3 2 Edit Contact Group To delete a contact group please refer to section 2 3 3 Delete Contact Group e To add a contact please refer to section 2 3 4 Add Contact e To edit a contact please refer to section 2 3 5 Edit Contact e To delete a contact please refer to section 2 3 6 Delete Contact e To search a contact please refer to section 2 3 7 Search Contact e To upload contact in batch please refer to section 2
50. nt ID Username Monthly SMS Limit Balance Account Expiry Date and whether SMS Email Voice modules are enabled for this company Contact tab will show Address Telephone Fax Contact Person Name Mobile Number and Email For more details please refer to section 2 1 1 COMPANY PROFILE page 10 News This section allows user to view the news published by user s company For more details please refer to section 2 1 2 NEWS page 11 My Price User can view the price charges for each SMS Email 2 Way SMS and Voice services at this page For more details please refer to section 2 1 3 MY PRICE page 11 My Top Up ADMIN User is able to view previous top up history at this page For more details please refer to section 2 1 4 MY TOP UP page 11 Feedback If the user has any feedback about the system found any bug on the system or would like to enquire about the system this page provides the facility for the user to do so For more details please refer to section 2 1 5 Feedback page 12 Change Password User can change password at this page For more details please refer to section 2 1 6 Changing Password page 12 Administration Manage Staff ADMIN User can view a list of users who have been created to login into the system User also can create users with two different levels namely Admin and User levels Besides user can create various departments for each user so that they can easily manage the users e To add a departme
51. number of messages sent out based on which countries they were sent to For more details please refer to section 2 6 1 Traffic page 40 Statement This report will generate CSV PDF files that reports SMSes sent out from each User ID For more details please refer to section 2 6 2 Statement page 40 System History Log ADMIN History Log page shows actions have been taken by each User ID in the system This page IS good in keeping track each user s action in the system For more details please refer to section 2 7 1 History Log page 41 Security ADMIN Security section allows user to set various privileges for each user group in the system User also able to create another user groups to cater other needs too To create user group please refer to section 2 7 2 Add Security Group page 41 e To set access privileges for each user group please refer to section 2 7 3 Set Group Access page 42 1 8 Email A Send Email User can send emails to customers through this module This module provides facilities to compose email from scratch compose email from draft compose email from predefined templates and customize email For more details please refer to section 2 8 1 Send Email page 43 B Outbox Similar to SMS outbox when emails have been sent out they will be stored in this email outbox For more details please refer to section 2 8 2 Outbox page 45 C Schedule User who has scheduled the email sending will be displayed h
52. o SMS limit Yes Ma L Yes Ma SAVE CLICK TO ENABLE CANCEL Password must have 2 15 characters Mandatory Fiekis From main menu ADMINISTRATION gt MANAGE STAFF Click on CREATE button Fill in all necessary textboxes Click on SAVE button Edit a User ADMIN dud an 2 2 4 EDIT STAFF Account Security CLIENT ID COMPANY NAME USERNAME LAST NAME FIRST NAME PHONE NUMBER EMAIL DEPARTMENT PASSWORD MONTHLY SMS LIMIT ALLOW EXPORT ALLOW AUTO CC SMS DATE CREATED DATE LAST LOGIN DATE LAST PASSWORD CHANGE STATUS UPDATE Password must have 8 15 characters K Aanniaten Fialdic testMormal Test Normal Sdn Bhd justinuser Select Department n af zi Yes No LJ Yes Ho 2012 02 01 22 30 14 2012 02 02 14 38 17 2012 02 01 22 30 14 Active Leave the Password empty if not wish to modity user s password Empty or 0 value means no SMS limit CLICK TO DISABLE CANCEL DU MES From main menu ADMINISTRATION gt MANAGE STAFF At users list click on username link Make necessary changes to the user details Click on UPDATE button GENUSIS CONSULTANCY SDN BHD 562668 D Page 14 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 1603 7875 7933 Website www genusis com DENU aTa T e le co m m un ic a t i o n S o lu ti GenSuite User Manual for Administ
53. older screenshots have been replaced and guides have been rewritten Added section to create domain name for reseller client 08 07 11 1 9 Sung T C Include Billing Module Email Module and Voice Time Module 09 15 11 1 10 Sung T C Modification of profile and change password 03 19 12 2 0 Sung T C Merge ADMIN and USER manuals as one manual using new manual template 12 17 12 2 1 Lee Y H Update Contact module 01 02 13 2 2 Lee Y H Explain difference in between TAG GROUP and DUPLICATE TO GROUP under Section 2 3 10 and 2 3 11 07 18 13 2 3 Lee Y H Update Contact module TERMS AND DEFINITIONS Terms ADMIN Definitions Users who are under ADMIN group can access certain features available to ADMIN group only GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com Page 2 of 52 CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User TABLE OF CONTENTS A SISIBMEPADLHNE usce Mna rae nee ME M ME MEME ee ee eee ea ee 5 QS AR ence treed eclectic bn da aac einen ea da EN 5 A asap EENS O A O E 5 L3 CONTACT AAA AR AAA AA 6 A A IM CC DM M LAC AERE 6 AA O O A F A a a 8 AB A a a a a a i 8 EE ERRET A OAE AA A EENE 8 RR II RI 9 2 3 CONTACT E r Hmr Pe 16 2 3 1 Add Contact Gr e ee nnne e nene em
54. ong to call back thanks 1 oz PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 TO 3 OF 3 RECORDS Text SMS Normal SUMMARY OF SMS COUNTRY OF MOBILE OF SMS AMOUNT i Ld Malaysia 3 3 0 3000 TOTAL Jj J 0 3000 MYR 0 3000 Now SEND 13 Click on the SEND button GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Website www genusis com Tel 603 7876 0145 Fax 603 7875 7933 Page 36 of 52 Malaysia E CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 4 9 Reminder REMINDER Birthday Reminder Reminder 1 Reminder 2 Reminder 3 TIME HH 07 30 MM MESSAGE PAGE 1 CHARACTER 060 To send to Malaysia the SMS is limited to 153 characters due to MCMC guidelines which stated all SMS must have the price tag RMO 00 space in front of the message im Selecta Fied ADD Personalize your sms with contact field SAVE 1 From main menu SMS MMS gt REMINDER 2 When the reminder form appears choose which tab that suit user s need 3 Then set the time message content and add appropriate field into the message content 4 Click on SAVE button to save it 2 4 10 Sender ID SENDER ID SENDER ID REMARK ALPHANUMERIC Ll ves No DEFAULT O ves No STATUS U SAVE CANCEL Mandatory Field SENDER ID ALPHANUMERIC DEFAULT STATUS DATE MODIFIED DATE CREATE
55. rator and User 2 2 5 Disable a User ADMIN Account Security CLIENT ID testNormal COMPANY NAME Test Normal Sdn Bhd USERNAME The page at http gensuite2 genusis com sar X LAST NAME ES VETE Y Confirm to disable this user PHONE NUMBER DEPARTMENT PASSWORD Leave the Password empty if not wish to modify user s password MONTHLY SMS LIMIT 0 Empty or 0 value means no SMS limit ALLOW EXPORT Yes No ALLOW AUTO CC SMS Yes No DATE CREATED 2012 02 01 22 30 14 DATE LAST LOGIN 2012 02 02 14 39 17 DATE LAST PASSWORD CHANGE 2012 02 01 22 30 14 STATUS Active UPDATE CLICK TO DISABLE CANCEL Password must have 8 15 characters Mandatory Fiekis From main menu ADMINISTRATION gt MANAGE STAFF At users list click on username link Make necessary changes to the user details Click on CLICK TO DISABLE button When a dialog box appears click on OK button to confirm di od dm GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com Page 15 of 52 DEN Ulo CONSULTANCY SDN BHD T e e c o m m un i c a t i o n S o u t i GenSuite User Manual for Administrator and User 2 3 Contact e This section describes the features in Contact module e Following figure shows the landing page of Contact module SONTACT CREATE GROUP 1 A
56. rm the sms detail before send it Left click the CONFIRM button NOTE Select the SMS Type by clicking the green icon Standard or red icon Unicode Select the Sender ID tab the purple icon on the right side and choose the correct Sender ID in the drop down box Note The Sender ID not Applicable for most of the Malaysia customer There is few ways to enter the receiver of sms o Textbox GENUSIS CONSULTANCY SDN BHD 562668 D Page 31 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User o Enter a phone number then press ENTER key Continue this process until all numbers have been entered o To Button o Click on the To button to pop up a small window displaying two tabs Choose Group tab if you want to send SMS to a group of people or Contact tab if you want to send SMS to a selected people only o Upload o Create a CSV or Excel file with the phone number at first column and make sure each phone number start with country code prefix such as 60 for Malaysia o Click on Upload tab folder icon on the right Click on the browse button to browse for the contact list file and upload it Enter the sms content in Message text box The standard text sms allows 160 character per page whereas unicode sms allows 70 characters per pa
57. ro lt a x ESTIMATED 66 SMS TO Malaysia T MESSAGE O ABC xyz 123 rh Y Customer 1 people My Contacts 0 people 7 Staff 1 people Uu e o ose Fe uo sen Adol New Contact UPLOAD To upload adhoc mobile numbers for SWS blasting SEND Now without saving into Contact Schedule SAVE DRAFT SEND TERMS amp CONDITIONS Always practise sending test sms to youself before sending out bulk sms GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com Page 30 of 52 GENUG la E CONSULTANCY SDN BHD T e e c o m m un i c a t i o n S o u t i GenSuite User Manual for Administrator and User e Click on TO button A dialog box will appear below the To textbox Click on Contact tab Select which contact you want to send SMS and put a check on the checkbox After that click on INSERT button See screenshot below MESSAGE SEND SAVE DRAFT SEND SMS Click on TO button then put a check on needed contacts AMOUNT WYE 10 00 ESTIMATED 66 SMS TO x Malaysia T Group Contact g ABC xyz vi Wong Ah Sam 6012 1234567 X ay Staff Customer EE A Wong Lau Kar60161234567 Choose File Ho f sen Add New Contact UPLOAD To upload adhoc mobile numbers for SMS blasting withou
58. strator and User EMAIL SEND EMAIL Please select a template Anniversary Sales Brochure Catalog Template lt NUMBER OF YEARS gt th ANNIVERSARY Dear Wanha Customer SAL 7 AT ADDRESS LINE 1 ADORE S3 LINE 3 ADRESS LIKE I gt Demag HUMBER CH DAY S gt DAYS ONLY aha ts AE kT MECOUNTE UP TO NUMBER OF DISCOUNT gt w Jaivas le ar Epa all oni on claro al lt r Ver ANP A ey A ousk ee Un a A A ee pr Compose From Template allows user to choose preset templates for user s new email Just click on any of the template image and the template will be displayed in email editor EMAIL SEND EMAIL Please select a draft this email from ABC 2 42 O yn friday 09 O wed test 002 Ps O wed draft 03 gt save gt navigate gt draft gt sent Ps O yn sam temp 1 E BACK DELETE NEXT Compose From Draft allows user to edit user s saved emails User either edits the emails or you can delete the emails that are no longer needed GENUSIS CONSULTANCY SDN BHD 562668 D Page 48 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com ia CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User EMAIL SEND EMAIL STEP 1 3 COMPOSE EMAIL WITH FIELD S REPLY TO Leave it blank if you do not want to receive any reply or
59. t lt FIRST PREVIOUS NEXT gt LAST gt DRAFTDESC SENDERID SMSTYPE DATECREATE DATEMODIFY CREATEBY MODIFYBY L SMS Draft Version 63839 SMS 2012 02 05 19 49 44 2012 02 05 19 49 44 system system PAGE 1 OF 1 lt lt FIRST lt PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD DELETE 1 From main menu SMS MMS gt DRAFT 2 Click on the draft description link 3 Edit the SMS detail 4 Click on UPDATE DRAFT button to save the changes or SEND button to send this SMS GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com Page 33 of 52 ER CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 4 5 Delete Draft SMS PAGE 1 F 1 lt lt FIRST PREVIOUS NEXT LAST gt gt DRAFTDESC SEHDERID SMSTYPE DATECREATE DATEMODIFY CREATEBY MODIFYBY SMS Draft Version 63839 SMS 2012 02 05 15 49 44 2012 02 05 19 49 44 system system PAGE 10F 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt a Put a check on the SMS draft that will be deleted then SHOWING 1 RECORD DELETE click on DELETE button to delete it 1 From main menu SMS MMS gt DRAFT 2 Tick the check box for related draft record User can delete more than a record at the same time 3 Click on DELETE button 2 4 6 Schedule SCHEDULE DATE SCHEDULE PHONE NUMBER SENDER ID
60. t saving into Contact 2 Now Schedule SEND TERMS amp CONDITIONS Always practise sending test sms to youself before sending out bulk sms 10 e Create a CSV csv or Excel xls file with the contact number at first column and make Sure each contact number starts with country code prefix such as 60 for Malaysia Click on Upload Contact tab folder with arrow pointing up icon Left click the Browse button to browse for the contact list file Left click the UPLOAD button A group named as TempGroup followed by a running number will shown in TO text box to represent the uploaded contact e Enter the contact number manually to the TO text box If more than one contact numbers entered separate each other with a comma Make sure that each contact number has country code prefix Enter sms content to MESSAGE text box The character including space and symbols Enter key is considered as 2 characters The Pages s label will display the page of sms utilize for references purpose Maximum is 3 pages The Character Count label display the total characters entered in Message text box Select the SEND option e Now The sms will send it immediately o Left click NOW option e Schedule The user can set a schedule in date time and the system will send sms on the scheduled time automatically o Left click SCHEDULE option User can check the schedule list at SMS menu then SCHEDULE sub menu Click on SEND button Confi
61. tacts Travel Mates DELETE MUTIPLE CONTACT Delete of oy Ja su Y CREATE GROUP CONTACT ADD CONTACT QUICK UPLOAD ADD TO GROUP Sam Felicia Samantha eH 04 MAY 1972 M 60121234567 E sam email com Tengku Herosinah M 60121234561 A Hiroka Oka Hiro F 08 JUL 1953 M 60131234567 Amin Mohammad M 60171234567 E amin amp email com MORE ACTION v SHOWING 1 TO 4 OF 4 RECORDS PAGE 1 OF 11 c FIRST lt PREVIOUS NEXT gt LAST gt gt Swimming Club X Tennis Friends X Travel Mates X Swimming Club X Tennis Friends X My Contacts X Travel Mates X Travel Mates X PAGE 1 OF 11 c FIRST PREVIOUS NEXT LAST SHOWING 1 TO 4 OF 4 RECORDS sy ADVANCE SEARCH di GROUPS A 4 M Contacts lt 2 Y T DC Swimming Club 1 At the contact landing page user can check the contact to be deleted The DELETE button will appear on the top Press the DELETE button This action will delete the contact permanently from all of the groups that have been tagged NOTE Only administrators and contact owner can delete the contact when Allow Private Contact feature has been enabled in your account GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 7876 0145 Fax 603 7875 7933 Website www genusis com Page 23 of 52 ES CONSULTANCY SDN BHD
62. the SMS from the system again For more details please refer to section 2 4 11 Filter List page 34 2 Way SMS Configuration ADMIN User can create campaigns for promotional events Under campaigns user can create various keywords for various purposes e To add a campaign please refer to section 2 5 1 Add a Campaign page 34 e To add a keyword please refer to section 2 5 2 Add a Keyword page 35 View Keyword Keywords that are created under various campaigns will be displayed here In this page user can check keyword s type status date start date end and shortcode For more details please refer to section 2 5 3 View Keyword page 36 CHAT keywords are special keywords which are used to interact with mobile users For more details please refer to section 2 5 4 Start a Chat Session page 36 Report ADMIN GENUSIS CONSULTANCY SDN BHD 562668 D Page 7 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User User can view various types of campaign reports such as Summary Report Graphical Report Traffic Report and Profit Report The reports will show the performance and the profits gained from the running campaigns For more details please refer to section 2 5 5 Report page 38 Traffic Traffic This report will display
63. up L Keep the group name after contacts are removed Delete k Cancel 1 At the Contact main page click the EDIT icon on one of the contact groups at the right 2 In the Modify Group dialog box click on DELETE button A confirmation dialog box will appear Tel 603 7876 0145 GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Website www genusis com Fax 603 7875 7933 Page 18 of 52 ER CONSULTANCY SDN BHD Te I O e coo m m u n i C a t i DENU aTa n GenSuite User Manual for Administrator and User Modify Group Travel Mates Group Information Rename group UPDATE 4 http gensuitedev1 genusis com Confirm to delete this group Delete this Gr _ Keep the g Cancel 0K 3 Click the OK button 4 f user wants to remain the group name after deletion user can tick Keep the group name after contacts are removed This action empties the contact database under the group it does not remove the group name 5 Some contacts may appear in multiple group 6 For instance following contact Tengku Herosimah appears under 2 groups Swimming Club and Tennis Friends a M 601 21 230003 rs Tengku Herosimah f j M 60121230004 Li mH ri Fetes Makas Benet OPT na ran ance swimming Club X Tennis Fren X Swimming Club X
64. y step on the screen and you can record your own voice already VOICE TIME STEP 1 5 COMPOSE VOICE FROMTTS Ryan Anna Emily O Grace dh Vane chris Lucas BACK CONVERT TO SPEECH Compose from TTS allows you to generate voice from text Choose which type of voice that you prefer Type in the text that will be read by the system Click on CONVERT TO SPEECH button to convert the text to voice Page 51 of 52 GENUSIS CONSULTANCY SDN BHD 562668 D Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Selangor Malaysia Tel 603 78760145 Fax 603 7875 7933 Website www genusis com ER CONSULTANCY SDN BHD GenSuite User Manual for Administrator and User 2 9 2 Outbox ADMIN VOICE BROADCAST OUTBOX PHONE USERNAME parerrom A wero CAA SEARCH PAGE10OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt DATE SENT USERNAME CALLERID TO OF MOBILE REPEAT AMOUNT MYR 2012 02 01 08 12 49 yenrnee E P 0 0 3000 PAGE 1 OF 1 lt lt FIRST PREVIOUS NEXT gt LAST gt gt SHOWING 1 RECORD EXPORT SUMMARY CSV EXPORT SUMMARY EXCEL 1 From main menu VOICE TIME gt OUTBOX 2 Enter any search criteria 3 Click on SEARCH button 4 The search result summary can be exported as CSV Excel format GENUSIS CONSULTANCY SDN BHD 562668 D Page 52 of 52 Unit 508 Block A4 Leisure Commerce Square No 9 Jalan PJS 8 9 46150 Petaling Jaya Sel

gensuite user manual for administrator and user

Contents

Download Pdf Manuals

Related Search

Related Contents