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Polycom VVX Business Media Phones User Guide

1. 187 GOV EMA Ey MEE 187 NTU AU ONS OF LA o T tE E 187 Polycom Limited Warranty and Limitation Liability ccccccsccccccssseeeeeccnseeecescsueeecessaueseesseaeeeeesssaaaeeesssaaeeeessaaaes 187 mS Po 188 Waranty EXCUSE ns M r M 188 Safety Compliance and Disposal Information ou cccccsssecececcceseesseeesececeesssseuseeecesesasseeeecessessueeseceessssauaeseeeeeseaes 188 Polycom Inc 7 Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks Who Should Read this Guide This guide contains overview information for Polycom VVX 300 310 400 410 500 600 and 1500 phones the Polycom VVX Camera and the Polycom VVX Expansion Modules This guide is intended for beginning users as well as intermediate and advanced users who want to learn more about their phone s features Typographic Conventions A few typographic conventions listed next are used in Polycom guides to distinguish types of in text information Typographic Conventions Convention Description Bold Highlights interface items such as menus menu selections window and dialog names soft keys filenames and directory names when th
2. The following features are available on the VVX Color Expansion Modules and VVX Expansion Modules with a paper display e VVX Color Expansion Modules VVX Color Expansion Modules feature an easy to navigate 480x272 LCD display Each color expansion module provides you with 28 line keys and three display pages supporting a total of 84 lines that you can set up as registrations favorites busy lamp field contacts or Microsoft Lync presence contacts You can connect up to three color expansion modules to your phone to support an additional 252 line keys per phone e VVX Expansion Modules VVX Expansion Modules provide you with 40 line keys that you can set up as registrations favorites or busy lamp field contacts You can connect up to three expansion modules to your phone to support an additional 120 line keys per phone Set Up VVX Expansion Modules The VVX Expansion Modules are powered and signaled by VVX business media phones and require minimal setup After you connect an expansion module to a VVX phone the module is automatically configured to work with the phone Note that you cannot connect paper display and color display expansion modules together on the same phone Web Info Setting up Expansion Modules For more information on setting up VVX Expansion Modules see the Quick Start Guide for Polycom VVX Expansion Modules Polycom Inc 160 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To connect the VVX
3. 1 3 calls To Lauren Gates 59 TD Active video call Hold Milton Stone 2082 89 Held video call Hold Teresa Swift 2091 End Call LC TIE d Confrnc Handle Conference Calls with Video When you set up a conference your phone displays video for only one conference participant at a time even if more than one participant can send video The person whose video you see is the last person with video enabled who joined the conference If you use the Join soft key to set up the conference you see the video of the person who was held just prior to joining the conference Note Is it possible to view all video participants Viewing all video participants requires the use of a Polycom Video Conference Bridge For more information contact your Polycom reseller When your system administrator enables the conference management feature on your phone you can select whose video to see For more information on managing conference participants see Manage Conference Call Participants To change which conference participant s video you see 1 During a conference call select Manage 2 From the Conference window select a contact and tap Select Video The person who previously displayed video is replaced with the person you selected The Select Video soft key does not display when you re currently exchanging video with the selected party or when the party does not have video capability Polycom Inc 83 P
4. Busy Forwards incoming calls when you re in a call 4 Enter a contact s number and select Enable You can also enter a contact s URL or IP address if this feature is enabled 5 If you selected the No Answer option you can enter the number of rings before your phone forwards the call A value of 2is recommended The forwarding number you chose scrolls in the status bar When you select Always as your forwarding option the forwarding icon c S displays next to the phone line To disable call forwarding 1 Select Forward 2 If your phone has multiple lines select a line Polycom Inc 52 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 3 From the Forwarding Type Select screen select your forwarding type and select Disable Forward Incoming Lync Calls When your phone is registered with Lync Server you can forward all calls from your line to another contact or to your voicemail Note Call Forwarding option not available when voicemail is disabled The Forward to Voicemail option for the Call Forwarding feature is available only when voicemail is enabled If voicemail is disabled on your phone you cannot select the Forward to Voicemail option To forward all Lync calls to a contact 1 Select Forward gt Forward to a Contact 2 Enter acontact s number A scrolling message showing that you have forwarded all incoming calls to your contact displays on your phone To forward all Lync calls to voi
5. Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Set the Headset Base Unit Options Before you connect your headset to your phone and use EHS you need to set the following options for your specific headset model e For Jabra headsets change the headset mode to DHSG on the headset base unit For details refer to your headset documentation or contact Jabra support e For Plantronics headsets change the coarse receive level to 3 and the transmit level to B on the headset base unit For details refer to the Universal EHS Adapter Getting Started guide which comes with your headset e For Sennheiser headsets set the first DIP switch labeled 1 DHSG to the down position on the back of the headset base unit For additional details see your headset s documentation or contact sennheiser support Enable Electronic Hookswitch After you set the base unit options for your headset and connect your headset you can enable EHS on your phone To enable electronic hookswitch on your phone 1 Connect your headset and EHS adapter to your phone See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone 2 Navigate to Settings gt Basic gt Preferences gt Headset gt Hookswitch Mode For VVX 1500 phones navigate to Menu gt Settings gt Basic gt Preferences gt Headset gt Hookswitch Mode 3 Select one of the below modes for your specific headset gt
6. You can place any active call on hold You can view held calls in the Lines and Calls screens To hold a call During an active call select Hold If you re in the Calls screen be sure to highlight the call first A hold icon displays on the line of the held call and a red LED light flashes on the line key for all phones To resume a held call Doone ofthe following Select Resume From the Calls screen select the call to highlight it and select Resume Resume Calls on VVX Expansion Modules You can resume calls placed on hold by other contacts from your VVX Expansion Module A flashing red LED light on a line key on the expansion module indicates a call is on hold on the contacts line To resume a held call Press the line key corresponding to line with the held call Polycom Inc 44 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Transfer Calls You can transfer calls to another person in the following ways e Blind transfer Transfer calls directly to another line without speaking with the other party first e Consultative transfer Speak with the other party before completing the transfer To perform a consultative transfer 1 During a call select Transfer 2 The active call is placed on hold 3 Dial a number or choose a contact from the call list or directory 4 Speak with the contact and select Transfer when you are done talking To perform a blind transfer 1 During a call selec
7. o You were added as a delegate for Tom Davies L sa94te n Tom Davies added you as Delegate Marre A OFT B EI New Call Forward You can view the contacts for which you are assigned as a delegate in the group People Manage Calls For on your phone and in the Lync client To view the People Manage Calls For group on your phone Press Contacts gt Groups gt People Manage Calls For All assigned bosses are displayed as shown next People I Manage Calls For 1 Tom Davies Busy Info Polycom Inc 63 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Set a Ringtone for Delegate Calls As a delegate you can set a distinct ring tone for incoming delegate calls on the boss s line To set a ringtone for delegate calls 1 Select Settings gt Basic gt Ring Type The Line Type screen displays 2 Select Delegation Ring Type and then select a one of the following ring tones Default Y silent Ring Low Trill Low Double Trill v v Edit the Delegates Group You cannot edit the Delegates group on your phone If you want to add or remove delegates you need to edit the Delegates group in your Lync client To edit the Delegates group 1 In your Lync client click and select Tools gt Call Forwarding Settings 2 Select Edit my delegate members as shown next Your current call forwarding settings Calls will ring you at work 2331 and also ring your delegates Michelle Dubo
8. 5 09 PM D MEC 50M A Gub we i 1 Betty Cooper d Lisa Wong Michelle Dubois PA am il A Lisa Wong Jv Betty Cooper Tom Davies Vv Available Marie Jones LZ Marie Jones Be Right Bacl MyS New Call Forward DND More New Call Forward DND y Status More You can also view groups created in your Lync client on your phone However you cannot create new groups delete existing groups or move contacts between groups on your phone To view your Lync groups on your phone Select Contacts gt Groups or select Settings gt Features gt Presence gt Contacts gt Groups On VVX 1500 phones select Menu gt Features gt Presence gt Contacts gt Groups All your Lync contact groups display Polycom Inc 105 Polycom VVX Business Media Phones User Guide View Lync Contacts Presence Information UC Software 5 2 0 You can view a contact s presence information on the Lines screen on your phone or in your Lync client on your computer Presence information includes your contact s availability and an activity description The following table shows the presence icons that display for Lync contacts on the Polycom VVX 400 410 500 600 and 1500 phones Presence Icons on VVX Phones Icons Description Available Busy In a Call In a Meeting In a Conference Call Away Be Right Back Inactive Off Work Do Not Disturb Presenting In Presentation Offline Unknown Blocked The following table shows the presen
9. Polycom USER GUIDE UC Software 5 2 0 September 2014 3725 46211 001 RevA Polycom VVX Business Media Phones Applies to Polycom VVX 300 310 400 500 600 and 1500 phones Polycom VVX Camera and Polycom VVX Expansion Modules Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Copyright 2014 Polycom Inc All rights reserved No part of this document may be reproduced translated into another language or format or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc 6001 America Center Drive San Jose CA 95002 USA Polycom Polycom the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom End User License Agreement By installing copying or otherwise using this product you acknowledge that you have read understand and agree to be bound by the terms and conditions of the End User License Agreement for this product Patent Information The accompanying product may be protected by one or more U S and foreign patent
10. Polycom VVX Business Media Phones User Guide UC Software 5 2 0 VVX 400 and VVX 410 Phones Hardware The following figure displays the hardware features on the VVX 400 and VVX 410 business media phones The table lists each numbered feature shown in this figure VVX 400 and 410 hardware features Cem Tr EN is VVX 400 and 410 Hardware Feature Descriptions Reference Feature Feature Description Number 1 Security slot on Enables you to attach a universal security cable lock to your phone so you can side secure it to a desktop 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the screen 5 Transfer key Transfers an active call to a contact 6 Dialpad keys Enable you to enter numbers letters and special characters You can also use the dialpad keys to select menu items that have index numbers Polycom Inc 12 Polycom VVX Business Media Phones User Guide Reference Feature Number 7 8 9 10 11 12 13 14 15 16 17 18 Polycom Inc Messages key Hold key Microphone Volume keys Mute key Speakerphone
11. When in speakerphone mode the key glows green When in headset mode the key glows green if an analog headset is connected or blue if a USB headset is connected If you frequently use a headset you can set up your phone to always use your headset For more Power Tip Setting up the phone to automatically use your headset for all calls information see Use Your Headset for All Calls Mute Audio You can mute the microphone so other parties cannot hear you Microphone Mute applies to all modes handset headset and speakerphone You can still hear all other parties when you mute the microphone To mute the microphone During a call including a conference call press l Polycom Inc 43 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The Mute key glows red and the other parties cannot hear you To unmute the microphone Press again End Audio Calls You can end an active call on your phone at any time However you cannot end calls on hold You must resume held calls before ending them To end active calls Do one of the following Place the handset on the cradle gt Press End Call gt Inthe Calls screen highlight the call and press End Call To end a held call From the Calls screen select the held call and press Resume gt End Call Hold and Transfer Calls When you are in a call you can place a call on hold or transfer the call to a contact Hold and Resume Calls
12. gt On VVX 300 and 400 phones press and hold the line key gt On VVX 500 and 600 phones press and hold the phone line On VVX 500 and 600 phones swipe the screen from right to left When you select a phone line that does not have an active call the first held call on that line is automatically resumed even if you already have an active call on a different line You can also view multiple calls on your line from the Calls screen To display your calls in the Calls screen Doone ofthe following gt From the Lines or Home screen press On VVX 500 and 600 phones tap in the status bar Polycom Inc 48 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The Calls screen displays with the list of active and held calls for each line on the phone Active and held calls for each line on the Calls screen 3 45PM wo Line 2092 1 2 calls ai From Lauren Gates 0 03 2076 Calls on Hold Teresa Swift 0 43 2092 2091 Oy Line 2095 1 call Hold Nikola Smith 0 30 Held call 2078 End Call Transfer Confrnc From the Calls screen you can manage a call by holding resuming or transferring the call or you can initiate a conference To manage a call from the Calls screen 1 Select a call The call is highlighted 2 Doone ofthe following Select Hold to place an active call on hold Select Resume to make a held call active Select End Call to end a call with a contact You can en
13. 3 From the Clock Date Clock Time or Clock Order screen select the format you want To disable the time and date display 1 Select Settings gt Basic gt Preferences gt Time amp Date On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen select Disable to turn off the time and date display Set the Backlight Intensity and Timeout Your phone s backlight has the following components e Backlight Intensity The brightness of the screen during phone activity and inactivity e Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call Backlight Intensity includes the following settings you can choose from e Backlight On The brightness of the screen when there is phone activity e Backlight Idle The brightness of the screen when there is no phone activity e Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities You can change the Backlight On intensity and the Backlight Idle intensity separately and you can choose a high medium or low intensity or turn off the backlight entirely When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and
14. CORBPIYAPTLEVa gt Y SiR VEEL CHAAHSt SfERMESEsERCCCHNGUE AUSR HAAS Io TELL LH RUS LT FSG VCCI B Polycom Inc 191 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 WARNING Electrical Safety VVX 300 and 310 Phones To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 25A When used with the optional external power supply PSA15A 480PV or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 25A VVX 400 and 410 Phones To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 25A When used with the optional external power supply PSA15A 480PV or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 25A VVX 500 and 600 Phones To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports
15. Choose Jabra if an EHS compatible Jabra headset is attached with an EHS cable or adapter gt Choose Plantronics if an EHS compatible Plantronics headset is attached with an EHS cable or adapter Choose Sennheiser if an EHS compatible Sennheiser headset is attached with an EHS cable or adapter If your phone does not have a menu selection for Sennheiser select Jabra instead Choose Regular Mode default if another headset is attached Headsets that come with a docking station have two modes soft phone and desk phone mode In order for you to control your phone using your headset your headset must be in soft phone mode If you cannot operate the phone from your headset it is possible your headset is in desk phone mode To switch to soft phone mode Press and hold the headset hookswitch until you hear a sound or message on the headset Refer to the section Disconnect Your Headset for information on properly disconnecting your headset Use Electronic Hookswitch After you have followed the procedures for connecting your headset and enabled EHS you can use the controls on your headset to answer mute and end calls If supported on your headset you can also Polycom Inc 147 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 place calls on hold See your headset s user documentation for information on controlling calls from your headset When you are in an active call and you receive an incoming call you cann
16. For more information see the Troubleshoot Polycom Desktop Connecior Issues section In addition your keyboard function keys are mapped to specific phone keys and soft keys as outlined in the following tables Function and Alt Key Mappings for VVX 1500 Phones and Function and Alt Key Mappings for VVX Phones The key mappings vary by phone model To use the Function and Alt key mappings your cursor must be on the phone s display screen Polycom Inc 154 Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 1500 Phones Function Key F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Phone Key Left most soft key Second soft key from the left Third soft key from the left Fourth soft key from the left Right most soft key a MENU LOT DIR MSG Talk soft key if PTT is enabled NA APP HEADSET Function and Alt Key Mappings for VVX Phones Function Key F1 F2 F3 F4 Polycom Inc Phone Key First soft key from the left on your phone s current screen Second soft key from the left on your phone s current screen Third soft key from the left on your phone s current screen Fourth soft key from the left on your phone s current screen Alt Key Alt F1 Alt F2 Alt F3 Alt F4 Alt F5 Alt F6 Alt F7 Alt F8 Alt F9 Alt F10 Alt F11 Alt F12 Alt Key Alt F1 Alt F2 Alt
17. Incoming call in Lines screen Incoming call in Call screen A 2 Active conference USB flash drive attached ih Bluetooth available VVX 600 only VVX 500 only d Recording paused VVX 600 only La Recording in progress VVX 600 only LJ Placed call LJ Received call Missed call Polycom Inc Active call using Polycom HD Voice Recording in progress or paused Icon d o0 RA age Bw 075 0 K UC Software 5 2 0 Description Status indicators in Lines screen A flashing red bar indicates held calls A green bar indicates an active call Do Not Disturb enabled Phone warning Login credentials invalid Shared line Shared line with a held call Call forwarding is enabled Select to access recent calls Select to access messages Presence status Available Presence status Busy Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information Bluetooth headset paired and connected VVX 600 only 24 Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 1500 Baa i 6 A a O e 6 6 56 Polycom Inc Description Buddy Status Online Busy Lamp Field BLF indicator line is idle Buddy Status Busy Do Not Disturb Buddy Status Be Right Back Away Out to Lunch Buddy Status Offline Busy Lamp Field BLF indicator line is busy Message
18. Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen scroll to Accept While Busy and enable or disable the setting Polycom Inc 117 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The default setting is Disabled When enabled your phone accepts and plays pages while you are in an active call When disabled your phone does not play pages while you are in a call but holds them as Pending instead Broadcast Messages with Push to Talk The Push to Talk PTT feature is a collaborative tool that enables you to transmit messages and listen to replies much like a walkie talkie Your system administrator can set up both features on your phone Your system administrator can define up to 25 channels for PTT mode and your system administrator can assign a label to each channel that easily identifies the phones in the channel such as All HR Dept Shipping Staff or Executives Each group or channel has one of the following priorities e Normal By default broadcasts sent to channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group channel at the same time the phone with the lower serial number continues to transmit while the other phone enters the receiving state By default all phones are configured to receive broadcasts sent to channel 1 e Priority By default broadcasts sent to channel 24 are considered Priority broadcasts A Priority bro
19. The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 80 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRE
20. To manage held calls 1 Tap the line with the held call The first held call on the line is automatically resumed 2 Tap or use the right arrow key to view additional held calls 3 Tapa held call 4 Do one of the following Tap Hold or press the Hold key to place an active call on hold Polycom Inc 47 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Tap Resume or press the Hold key Tap End Call to end a call with a contact You can end only active calls so resume the held call first before ending it Tap Transfer to send the call to another contact Tap Conference to initiate a conference call Manage Calls on VVX 300 400 500 and 600 Phones On VVX 300 310 400 410 500 and 600 phones you can see the number of calls for each line from the Lines screen as shown next Multiple Calls on phone lines on the Lines screen 3 09PM amp 2 Hp 2092 a Lauren Gates a Lisa Wong Tom Davis E gt OS 2095 Milton Stone Don Blue iWong Alexei Bure Nikola Smith J Forest L Pierre Gagne L jackjones Teresa Swift Louis Strong Will Sharp Hold End Call Transfer Confrnc On all VVX phones a green light on the line key indicates a line with an active call and a red light indicates a line with one or more held calls You can display the calls for each line from the Lines screen To display all the calls for a particular line from the Lines screen Do one of the following
21. if available To reply to instant messages 1 From the Instant Messages screen select the Reply soft key 2 Enter a message and select Send To delete instant messages Select the Delete soft key Polycom Inc 114 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Broadcast Messages with Group Paging Group Paging enables you to make pages one way audio announcements to contacts subscribed to a page group Your administrator can enable your phone to operate in a broadcast mode called Group Paging mode In this mode you can broadcast one way announcements to a specified group of phones called a Paging Group Your system administrator can define up to 25 paging groups Your system administrator can assign a label to each group to identify the phones in the group such as All HR Dept Shipping Staff or Executives Each group has one of the following priorities e Normal By default broadcasts sent to groups 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group at the same time the phone with the lower serial number continues to transmit while the other phone enters the receiving state By default all phones are configured to receive broadcasts sent to group 1 e Priority By default broadcasts sent to group 24 are considered Priority broadcasts A Priority broadcast interrupts Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is
22. key Video key Dialpad keys Security slot on side Speaker Transfer key Headset key Hold key Speakerphone key Do Not Disturb key Headset connector USB port Mute key Volume keys Conference key Delete key Redial key UC Software 5 2 0 Feature Description Enables you to select items and navigate menus on the touch sensitive screen Tap the screen to select and highlight screen items on screen To scroll touch the screen and swipe your finger up and down Enables you to access your phone and organization s features as well as other menu options Enables you to access the Web Browser and Launch Pad Controls the size position and transmission of video images Provide the 10 digits alohabetic characters and special characters available in context sensitive applications Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop Provides ringer and hands free speakerphone audio output Transfers a call to another party Enables you to place and receive calls through an optionally connected headset The key glows green when headset mode is selected Holds an active call or resumes a held call Enables hands free communication during calls The key glows green when speakerphone mode is selected Cancels ringing and directs incoming calls to your mailbox The key glows red when activated Enables you to connect a headset to the phone
23. see Use the Polycom Desktop Connector 144 Extend Your Phone s Capabilities with Accessories This section includes accessories and applications that you can use to extend your phone s capabilities The following topics are included in this section e Use a Headset with Your VVX Phone e Use the Polycom Desktop Connector e Connect a Wi Fi Adapter to Your Phone e Connect Polycom VVX Expansion Modules to Your Phone e Connect to Better Together over Ethernet Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone Use a Headset with Your VVX Phone This section describes how to place and answer calls using the headset use your headset for all calls use an electronic hookswitch EHS and use a Bluetooth headset with your VVX 600 phone You can connect analog and USB headsets to your VVX phone For setup information on how to connect a headset to your phone see the Quick Start Guide for your phone on the Business Media Phones Support page See Feature Profile 37477 Using Headsets with Polycom Phones for a list of compatible headsets Your phone does the following when connected to analog and USB headsets e When an analog headset is connected and in use the headset key glows green e When an USB headset is connected and in use the headset key glows blue For VVX 1500 phones the hea
24. you can use the Multiple Appearance Directory Number Single Call Appearance MADN SCA feature to share a single line with other contacts as a member of a Multiple Appearance Directory Number MADN group System administrators assign members to MADN groups which can have a maximum of 32 members Check with your system administrator to find out if this feature is available on your phone Any MADN group member can place answer hold resume or barge in on a call on a shared line Additionally all group members can view the status of a call on the shared line on their phones This section includes information and instructions on using the following MADN SCA functions e Place a Call e Answer Calls e Barge In on an Active Call e Hold and Resume Calls e Enable Privacy Place a Call Any MADN member can place a call on the shared line When a member places a call on the shared line the other members are notified with a steady red LED light on the members phones To place a call 1 Select New Call and dial a contact s number or choose a contact from the directory 2 Select Send Only one call at a time can be active on the shared line If a call is placed to the shared line with an active call in place the incoming call is sent to voicemail Answer Calls Any incoming call to the shared line rings on all group members phones simultaneously the call displays on all members screens and a green LED light flashes on the phones
25. 2 0 Active Call Screen The Active Call screen is supported on VVX 500 600 and 1500 phones and the screen displays when you place a call and you have an active call in progress When you have an active call in progress the name and number of the contact you are talking with and the duration of the call displays in the Active Call screen In the Active Call screen you can hold end and transfer the call or set up a conference call To display the Active Call screen Doone ofthe following gt Place a call gt On VVX 500 and 600 phones press during an active call On VVX 500 and 600 phones tap in the status bar On VVX 500 and 600 phones swipe the screen from right to left The following figure shows the Active Call screen on the VVX 500 phone Active Call screen on VVX 500 phones Line 2091 HD From Louis Strong Hold End Call Transfer Confrnc Switch Among Phone Screens You can see any phone screen on your phone from other screens by pressing the Home key or by swiping your finger from right to left on the touchscreen Although you can access any phone screen from other screens you can access certain screens only if your phone is idle or has one or more calls in progress You can access certain screens in the following scenarios e f your phone is idle you can access the Home and Lines screen e If your phone has an active call you can access the Calls Lines or Active Call screens e If your pho
26. Enables you to connect a USB flash drive to display pictures on your phone and to record and play back calls Mutes audio transmission locally during calls and conferences The key glows red when activated Adjust the volume of the handset headset speaker and ringer Enables connection with another party for a conference Deletes data displayed on the screen Dials your most recently called contact Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Reference Feature Feature Description Number 21 Arrow keys Enable you to scroll through lists highlight items and scroll through active and inactive calls The Left and Right arrow keys enable you to enable and disable fields scroll through values for a field and position the cursor within text to update the text The Left arrow key also enables you to return to a previous menu 22 Messages key Enables you to access and manage instant voice and video messages 23 Directory key Enables you to access the Contact and Corporate directories as well as call lists 24 Message LED Flashes red when you have new messages when the phone is in power saving Indicator mode and when the software is loading on your phone 25 Privacy Covers and uncovers the camera Shutter Secure Your Phone with the Security Slot The security slot is located on the left or right side of the phone and is indicated by a padlock fi symbol oee the hardware figure for your phone in the View You
27. Expansion Module to your phone Connect an auxiliary cable from the AUX port on the phone to the AUX 1 port on the expansion module The LED lights on the module s line keys flash red and green as the module starts up The VVX Color Expansion Modules takes approximately 20 seconds to power up and the VVX Expansion Modules with a paper display take approximately three seconds to power up After the first module is on you can connect up to two additional modules to your VVX phone To connect multiple VVX Expansion Modules 1 Connect an auxiliary cable from the AUX 2 port on the first module connected to the phone to the AUX 1 port on the second module 2 Connect an auxiliary cable from the AUX 2 port on the second module to the AUX 1 port on the third module The LED lights on the line keys light up for each connected module as the expansion modules start up After you connect your expansion modules to your VVX phone you can begin using your expansion modules Use VVX Expansion Modules This section includes the following topics on how to use the VVX Expansion Modules with your VVX phone e View VVX Expansion Module Hardware Features e Assign Busy Lamp Field Contacts Microsoft Lync Contacts and Favorites e Generate the VVX Expansion Module Directory Card e Navigate VVX Color Expansion Module Paging e Change the Backlight Polycom Inc 161 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 View VVX Expans
28. PDC you need to download the PDC program from the Polycom Voice Applications website install the application on your computer and activate PDC on your phone Set Up and Enable the Polycom Desktop Connector To enable the PDC you need to enter your computer access credentials to the phone You can provide this information to your phone using one of two methods Direct or Indirect The method you use depends on how your phone and computer are set up After you install the software you need to make changes to your phone to establish a connection to your computer and provide an exception to your firewall or anti virus software to unblock the PDC program Use the Direct Method If your phone and computer are connected using an Ethernet cable use the direct method to enable the PDC Using this method your phone automatically detects your computer access credentials To connect using the direct method 1 Run the PDC program on your computer by clicking Start Programs Polycom Polycom Desktop Connector Polycom Inc 150 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The PDC icon displays as an active program on your taskbar as shown next d 4 Bg e Oo g e s m Customize Se 2 Navigate to the PDC Configuration screen on your phone gt For VVX 1500 phones press the Menu gt Settings gt Basic gt PDC Configuration gt For other VVX phones select Settings gt Basic gt PDC Configurati
29. Polycom Inc 164 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Reference Feature Feature Description Number 4 Plastic Cover Protects the directory card The directory card is a paper sheet that displays line Overlying numbers busy lamp field contacts favorites and line key functions Directory Card 5 Plastic Cover Helps insert or remove the plastic cover Cut Out Assign Busy Lamp Field Contacts Microsoft Lync Contacts and Favorites The default view on your phone screen which is called the Lines screen displays line registrations busy lamp field contacts Microsoft Lync presence contacts and favorites Each function occupies a display space on the Lines screen VVX phones support a maximum number of display spaces which are listed in the table Maximum Number of VVX Phone Display Spaces When you reach the maximum number of display spaces on your phone the next function you add is assigned to the first available line on your expansion module Maximum Number of VVX Phone Display Spaces VVX Phone Model Maximum Display Spaces Supported VVX 300 310 6 VVX 400 410 12 VVX 500 12 VVX 600 16 Note Additional favorites and Lync contacts display in your Contact Directory After you fill all the display spaces on your phone and assign functions to all the lines on your expansion module you can find additional favorites or Lync contacts in the Contact Directory Assign Favorites You can assign favorites to
30. Tom Davies Michelle Dubois Inactive Betty Cooper 1 EM 7 Wong added as your Delegate Lisa Marie Jones New Call Forward DND MyStatus More Your delegates are automatically added to the Delegates group on your phone and in the Lync client as shown in the next figure Delegates group in the Lync client t Lync O Xx What s happening today Tom Davies Busy l Set YourLocation X e a mal pc Find someone or dial a number D GROUPS STATUS RELATIONSHIPS MEW a gt Favorites 4 Delegates Betty Cooper Available Voice Only Marie Jones Available Voice Only Michelle Dubois Available Voice Only 4 Other Contacts 0 0 To view the Delegates group on your phone Select Contacts gt Groups gt Delegates Polycom Inc 62 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 All assigned delegates are displayed as shown next Back Delegates 1 Michelle Dubois Available Dial Info When you are added as a delegate a notification displays on your phone and in the Lync client The next figure shows the notification that displays in the Lync client and on your VVX phone when you are added as a delegate Delegate notification in the Lync client and on VVX phones 9 35 AM My Status Inactive a Michelle Duboiss t Lync Ne Tom Davies AS What s happening today as AN Away Michelle Dubois SetYourlocation v X e 1 gt aa mS 250
31. VVX 310 VVX 400 VVX 410 500 VVX 600 conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE slenska Icelandic H r me l sir Polycom UK Ltd yfir pv a VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 er samr mi vi grunnkr fur og a rar kr fur sem ger ar eru tilskipun 1999 5 EC Latviski Latvian Ar o Polycom UK Ltd deklar VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 atbilst Direktivas 1999 5 EK b tiskajam prasibam un citiem ar to saistitajiem noteikumiem Lietuviy Lithuanian Siuo Polycom UK Ltd deklaruoja kad Sis VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart Polycom UK Ltd dat het toestel VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Polycom Inc 190 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Malti Maltese Hawnhekk Polycom UK Ltd jiddikjara li dan VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 jikkonforma mal ti ijiet essenzjali u ma provvedimenti o rajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alul rott Polycom UK Ltd nyilatkozom hogy a VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Norsk Norw
32. VVX phones enable you to place and answer SIP and H 323 calls ignore incoming calls from all or individual contacts place and manage conference calls and manage calls on shared lines This section includes the following topics e Place and Answer Audio Calls e Hold and Transfer Calls e Park and Retrieve Calls e Manage Multiple Calls e Ignore or Reject Incoming Calls e Redirect Incoming Calls e Initiate and Manage Conference Calls e Work with Shared Lines e Record Calls on VVX 500 600 and 1500 Phones Place and Answer Audio Calls Your phone can manage a maximum of 24 active incoming and held audio calls at a time on your phone However you can have only one active call in progress with numerous other incoming calls or calls on hold Additionally your system administrator can set up your phone to have up to six lines with unique extension numbers or the same extension number as other lines on your network This section includes the following topics e Place Audio Calls e Redial a Number e Use H 323 Protocol to Place Audio Calls e Answer Audio Calls e Switch among the Handset Headset and Speakerphone e Mute Audio e End Audio Calls Place Audio Calls You can place audio calls on your phone and you have the option to use the handset the speakerphone or a headset You can place calls in the following ways e From the Dialer e From Recent Call lists Polycom Inc 35 Polycom VVX Business Media Phones User Guide UC
33. You can set a level between 0 dimmest and 6 brightest The default level is 3 Saturation Level Sets how much color your video displays You can set a level between 0 lowest and 6 highest The default level is 3 Contrast Level Sets the difference in brightness between the light and dark areas of your video You can set a level between 0 no contrast increase and Auto noise reduction contrast The default level is O Sharpness Level Sets the clarity of detail in your video You can set a level between 0 lowest and 6 highest The default level is 3 Flicker Avoidance Adjusts the flickering of your video captured by the camera sensor Select 50 Hz flicker avoidance for Europe and Asia or 60 Hz flicker avoidance for North America The default is 50 Hz Polycom Inc 76 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Change the Video Call and PIP Displays You can set up your phone so that it displays all video during calls in specific ways You can choose to do the following Display all incoming video calls on the full screen Change the way non PIP video displays View full screen video with or without the PIP Display the PIP next to or over full screen video Your video image displays at the top right of the screen in a picture in picture PIP video as shown next The PIP displays on your Home screen and during video calls Picture in Picture video on the Home screen You the near side in
34. Your buddies display an icon next to their name to indicate their status The following table shows the icons and the status they represent Buddy Status and Icons Buddy Status Icon Available e Busy Away e Do Not Disturb o Offline To monitor your buddies from the Buddy list Select Buddies or select Settings Features Presence Buddy Status On VVX 1500 phones select Menu Features Presence Buddy Status Your Buddy list displays To monitor your buddies from the Lines screen From the Home screen press The buddies who are favorites display their status Block Contacts from Viewing Your Status You can prevent someone from monitoring you by blocking the contact in your Contact Directory If you unblock the contact the contact can add you to their Buddy list and monitor you To block a contact from viewing your status 1 From your Contact Directory select a contact 2 From the Contact Information screen select Edit or tap au 3 From the Edit Contact screen select Block Buddy and Enabled The default setting is Disabled When enabled the contact cannot watch your status and the contact displays in your Blocked List When disabled the contact can watch your status and the contact displays in your Watcher List 4 Select Save Polycom Inc 103 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Timesaver How to quickly unblock a contact You can use your Blocked Lis
35. a boss or delegate line A boss can assign delegates and manage calls on the delegate s line Delegates can place answer hold or transfer calls on behalf of the boss s line Microsoft refers to this feature as Boss Admin Check with your system administrator to find out if this feature is available on your phone Assign Delegates You can assign up to 25 delegates to your line using your Lync client however you cannot assign yourself as a delegate to a boss s line A single line cannot be assigned as a boss and a delegate Delegates can be assigned to multiple bosses lines depending on the number of line keys available on your VVX phone If all available line keys have been assigned to boss contacts additional contacts are not shown on your phone s screen For example Bob can be a delegate for Alice Anna Ken and Jim because he has four line keys available on his phone To assign delegates 1 In your Lync client click 4 and select Tools gt Call Forwarding Settings Polycom Inc 60 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 2 Select Simultaneously Ring gt My Delegates as shown next Lync Options General Call forwarding Personal Q Turn off call forwarding Learn More Contacts List M2 T Silii Calls will ring you at work and not be forwarded u AN My Picture Q Forward my calls to Select from this list Phones Calls will be forwarded immediately and not ring your work numbe
36. and call details including whether the call is muted held or is video enabled To manage a participant in a conference call 1 Setup an active conference call 2 Select Manage If you re in the Calls screen highlight the conference first 3 Select the participant you want to manage Polycom Inc 55 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 4 Do one of the following gt Select Far Mute to mute the participant The muted participant can hear everyone but no one can hear the muted participant gt Select Hold to hold the participant The held participant cannot hear anyone and no one can hear the held participant gt Select Remove to remove the participant from the conference end the conference call and create an active call between you and the participant still in the call gt Select Information to view information about the participant s call status When you select Information a screen displays listing the person s information as shown next Participant Info 1 Name Lauren Gates Number 2076 Line 1 MediaFlow Send Receive Audio Rx Codec G 722 1C Audio Tx Codec G 722 1C Hold No Held No 3 Far Mute Mo 10 Video Capable No 11 Active Video No 2 3 4 5 6 T g D 5 Select Back to exit the conference management function Work with Shared Lines All VVX phones support multiple and shared lines Your administrator can customize your phone
37. answered press the Conference soft key Polycom Inc 67 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 After you have connected the boss s line to the conference call press End Call to leave the conference call Record Calls on VVX 500 600 and 1500 Phones On VVX 500 600 and 1500 you can record audio calls onto a USB flash drive connected your phone Recordings are stored as wav files on the USB flash drive and you can record up to four hours in one file For a list of supported USB flash drives to record phone audio see Technical Bulletin 38084 Supported USB Devices Web Info How do attach a USB flash drive to my phone To attach a USB flash drive see the Quick Start Guide for your VVX phone on your phone s support page on Polycom Voice Support When you attach a USB flash drive to your phone a USB icon displays in the status bar with a message that tells you how much recording time is available On the VVX 600 tap the USB icon to view your recordings and USB properties Guidelines when Recording Calls The following are a list of guidelines to follow when recording audio calls e Inform contacts when you are recording a call e Make sure you mute your audio when you are placed on hold while recording the call When you place a call on hold while recording the recording pauses However when another person places you on hold the recording continues e During an active call pause your recordi
38. contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables These products are rated 48Vdc 0 375A When used with the optional external power supply PSC18U 480 or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 38A The VVX Camera is USB powered 5VDC 0 5A only VVX 1500 Phones To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the optional external power supply the power supply shall be a Listed power supply with a LPS output rated 48V min 0 3754 Polycom Inc 192 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Russian Compliance VVX 300 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity O CI171 6090 valid till 01 March 2016 VVX 310 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity O CNO 6091 valid till 01 March 2016 VVX 400 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity O CI1 1 6089 valid till 01 March 2016 VVX 410 Ministry of
39. did not place the pictures in a folder but placed them in the root directory instead do not enter a folder name Select Time Per Image and enter the number of seconds you want each picture to display You can enter a minimum of 3 seconds and a maximum of 300 seconds The default is 5 seconds Select Save Polycom Inc 135 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 If the message No pictures found displays after you select Save there are no pictures in the folder you specified or in the root directory Go back and make sure the information you entered is correct 7 Select Settings Basic Preferences Screen Saver 8 From the Screen Saver screen select Screen Saver and select Enabled 9 Select Wait Time and enter the number of minutes the phone should wait after no activity before displaying the screen saver You can enter any time between one minute and of 9999 minutes The default is 15 minutes 10 Select Save Your phone displays the screen saver after the number of minutes you specified in the Wait Time field You can stop the screen saver at any time by touching the screen but the screen saver re starts when your phone is idle again The phone can only display the photos as your screen saver when the USB flash drive is attached to the phone User Tip Using your phone as a digital picture frame You can set up your phone to use a single picture to display or have all pictures display
40. do not see the User Login screen select Settings gt Features gt User Login gt Log in For VVX 1500 phones select Menu gt Features gt User Login gt Log in 2 From the User Login screen enter your user ID and password and select Log in Polycom Inc 31 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 When your login credentials are accepted the phone updates to display your personal phone profile When your credentials are not accepted the message User login failed displays and the User Login screen displays again Check with your system administrator to confirm that your login credentials are correct After you use a phone make sure you log out to prevent access to your personal settings To log out of a phone 1 Select the Log out soft key or select Settings gt Features gt User Login gt Log out For VVX 1500 phones select Menu gt Features gt User Login gt Log in The Logout screen displays with a confirmation message 2 Select Yes Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user or the default phone profile Change Your Password You can change your password from any phone To change your user password 1 Log in to a phone on your network 2 Select Settings gt Features gt User Login gt Change User Login Password For VVX 1500 phones select Menu gt Features gt User Login gt Log in Password 3 From t
41. ensure that your Polycom VVX phone is set as your primary device in your Lync client on your computer To select Polycom VVX Phone as your primary device 1 In your Lync client click the audio device icon as shown next o a Lv e c see Find someone or dial a number pP GROUPS STATUS RELATIONSHIPS NEW ac gt Online gt Away 4 Unknown No one s status is unknown gt Unavailable Select Your Primary Device ig Handset Polycom VVX Phone a PC Mic and Speakers Your computer s default setup Audio Device Settings Check Call Quality Q CALL FORWARDING OFF 2 Select Polycom VVX Phone as your primary device Now that your Polycom phone and computer are paired and enabled with BTOE you can begin placing answering and holding resuming calls on your phone and Lync client If you have trouble pairing your Polycom phone and computer see Troubleshoot Better Together over Ethernet Issues for help Use Better Together over Ethernet After your Polycom phone is enabled and paired with your computer you can answer place and hold and resume audio and video calls with your Lync contacts on your phone and the Lync client on your computer BToE enables you to communicate with Lync contacts using your Lync client while providing you with quality audio through your Polycom phone To answer an incoming call Press the Answer soft key on your phone or click Answer in the Lync client The call displays on your Pol
42. far side or when you view your video on the full screen You can do the following to change the PIP display e Disable the PIP so the PIP doesn t display e Enable the PIP to display next to full screen video side by side mode e Enable the PIP to display over full screen video PIP mode To change the way the PIP displays 1 Select Settings gt Basic gt Video gt Local Camera View For VVX 1500 phones select Menu gt Settings gt Basic gt Video gt Local Camera View 2 From the Local Camera View screen select and adjust the following settings gt Local Camera View Full Screen Enables or disables the PIP from displaying when you view video on the full screen The default setting is Enabled gt Local Camera View Mode Full Screen Sets whether you want the PIP to display over or next to full screen video Select one of these settings Side by Side Displays the PIP next to rather than over full screen video PIP Displays the PIP over full screen video The default setting is Side by Side 3 Select Save Change How Far Side Video Displays You can adjust the appearance of non PIP video so that it displays as one of the following e Normal The video image displays with correct proportions Black bars appear on the top bottom or sides of the area to maintain the correct aspect ratio if the aspect ratio of the sent video does not match the display area on your phone The portions of the video that are not
43. have failed e The message Invalid login credentials scrolls under the time in the status bar e The Calendar icon that displays on the Home screen is not available Re enter your login credentials or contact your system administrator Troubleshoot GENBAND Address Book Issues If you are having issues accessing the Global Address Book GAB you can view the status of the GAB in the Status menu on your phone and contact your system administrator for further troubleshooting help To view the status of the Global Address Book On your phone select Settings Status Global Address Book On VVX 1500 phones select Menu Status Global Address Book The status information and the server URL for the GAB displays You can view the status of the Personal Address Book on your phone to determine any issues with the PAB Contact your system administrator for further troubleshooting help To view the status of the Personal Address Book Select Settings Status Contact Directory On VVX 1500 phones select Menu Status Contact Directory The following information displays Status Server Control Method Server URL Registration Index and User ID Troubleshoot Polycom Desktop Connector Issues If you encounter any issues using the Polycom Desktop Connector see the following table for possible solutions to common problems Common PDC Problems and Solutions Issue Corrective Action The computer and
44. last search results so that the next time you view the Corporate Directory the results of your last search displays To save Corporate Directory search results 1 Select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency 2 From the View Persistency screen select Enabled Each time you view the Corporate Directory your last search results automatically display Search the Lync Directory The Microsoft Lync Address Book Service ABS enables you to search for contacts in the Lync global directory view a contact s information and presence status call contacts from the directory search results and save contacts to your Contact Directory Check with your system administrator to find out if this feature is available on your phone To access the Lync Directory Select Directories Lync Directory On VVX 1500 phones press the Directory key and tap Lync Directory A search screen displays Use the Search screen to find contacts in the Lync Directory To search the Lync Directory Enter your contact s email address and select Submit If you re using the onscreen keyboard on VVX 500 600 and 1500 phones tap MM then Submit The Lync Directory displays your contact and similar contacts To save a contact from the Lync Directory 1 Search for your contact 2 Select your contac
45. line keys on VVX Expansion Modules and automatically call contacts using the line keys on the expansion modules When you assign favorites on your phone favorites are assigned to the next available line key on the expansion module regardless of the index number You can reorder your favorites once they are created by changing the value of their index number See section Manage Favorites for more information You can also assign favorites directly to line keys on the VVX Expansion Modules Polycom Inc 165 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To assign a favorite directly to a line key 1 Press and hold an available line key on your expansion module 2 From the Add Contact screen enter the contact s information including a unique favorite index and select Save VVX 500 and 600 phones automatically assign a favorite index The favorite is assigned to the next available line on your expansion module and not necessarily the line corresponding to the line key you pressed to assign the favorite Assign Microsoft Lync Presence Contacts When your phone is registered with Microsoft Lync Server you can assign Lync contacts to line keys on your VVX Color Expansion Module You can quickly call Lync contacts by pressing the corresponding line key on the expansion module You can also monitor your Lync contacts presence status from your expansion module Note Microsoft Lync Presence contacts not supported on VVX Exp
46. microphone Web Info Video conferencing etiquette For more tips on proper video conferencing etiquette see Polycom s The Etiquette of Video Conferencing and Telepresence Polycom Inc 72 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use a VVX Camera with the VVX 500 and 600 Phones With the Polycom VVX Camera attached to your phone you can transmit video to contacts during calls VVX Cameras are compatible with VVX 500 and 600 phones running UC software 4 1 3 or later For information on attaching the VVX Camera to your phone see the VVX Camera Quick Start Guide on the VVX Camera Support page Check with your system administrator to make sure your phone has the correct software and is enabled to handle video calls The following figure shows the VVX 500 phone with a VVX Camera attached VVX 500 phone and VVX Camera After the camera is attached to your phone a message indicating that your camera firmware is updating and syncing with your phone displays Do not remove the camera during this process After your phone and camera sync the message Camera ready displays and your camera is ready to use On your VVX Camera you can control the lens angle for video calls and use the privacy shutter to stop transmitting video during a call To control the lens angle for video calls Onthe top of the camera slide the Lens Adjuster backward or forward slowly until the camera is at the desired angle
47. of phone issues Select Settings Status Diagnostics Warnings On VVX 1500 phones select Menu Status Diagnostics Warnings The Warnings screen displays listing any phone issues After you view the phone warnings you can choose to remove the warning icon from the status bar However the warning still displays in the Warnings list until the phone issue is fixed The Warning icon displays each time your phone has a warning that you haven t viewed To temporarily remove warnings Inthe Warnings scree select Clear Icon to remove the warning icon from the status bar Restart the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting Caution Restarting your phone Before you restart your phone contact your system administrator If your phone is malfunctioning you may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it If you need to update your phone s configuration don t restart your phone Instead see the section Update the Phone Configuration Polycom Inc 177 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To restart the phone 1 Select Settings gt Basic gt Restart Phone On VVX 1500 phones select Menu gt Settings gt Basic gt Restart Phone A confirmation message displays 2 Select Yes The resta
48. pe i putas st NE eaPdqu 118 Hebly to PTT BIOAOCASIS uta ER o dies c b p v E L a dius PLU OE SUPE 120 ENG FTT Broadtas iS osni T 120 Chande PIT SC UNIO S urrie e a A a E E vegas 121 Polycom Inc 5 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use Applications ON Your PHONE sieaa iue aaa a a aaaea aaa apaia aaea 123 Se ther calenda serana a a a a a 123 Navigate Me CaeNAAT sire cS 123 Use Meelng3Hemilld8efss satin he e E E E E TE E oan due 124 Join MeCINOS Nome Calendal isses ne E EE cae E R EEIT 125 Navigate the BrOWSelS orenian E IET IM e o ocVbRuNuE PvE Mu Qr COLITUR MR UVE Bu 126 VIEW tne Tale BIOWSOFH ustesdiexico iau titio elite dude Nadu idis raises adi sdud aMenuctd det haa dese lUdpdd etus dg dre dus 126 Use the Web Browser 5 tn meu aU EIE LM ee 126 Use the Eauneh Pad on VYX 1500 PHODeS n te Eo Doe qn UO eise en eee aoe ein arenas DR PE de ees 127 Use Me EITC II Rad seca D 128 EN aDIG MVC Fonal cist hd TEES 129 Customize YOUPORN uinsueime aces sane dctenE ncec a E 130 Del Ne PANG UAC Ce neen rit Orten aee etica beoe ee te ae est evecta ie eh icant uae etu eeqeltis quM cien esee Aaa Los 130 S i the Time and Dale DISDlay 4 5 7 ntc ocu ca du Rodeo tet eta be eee eate tea ER Des eee tet ec ese tabes ette eed Erden 130 Set the Backlight Intensity and Timeout ccccccseecececcceeeceecscceeeeenscceseseeeseceeeeceesecssereensnoeseeeenee
49. so that you have multiple shared lines enabled The following features are not available or have limitations on phones with shared lines e Call Forwarding is not available on shared lines e Enabling Do Not Disturb on shared lines disables ringing only and a visual notification of the call displays with the option to answer the call e Shared lines are not available for lines that use the H 323 protocol This section provides information on the following topics e Missed Calls on Shared Lines e Use Multiple Appearance Directory Number Single Call Appearance e Use Shared Line Appearance Missed Calls on Shared Lines When you have an incoming call on a shared line which none of the phones answer the call displays in the missed calls log on all the phones If you have an incoming call on a shared line and you or any of the other phones answer the call the call is not logged as missed on any phone Your administrator can configure the phones so that if you have an incoming call on a shared line and one phone answers the other phones log the call as a received call That way if another phone on a shared line answers an incoming call you can still view the call information from your phone s call log even if you did not answer the call Polycom Inc 56 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use Multiple Appearance Directory Number Single Call Appearance When your phone is registered with the GENBAND server
50. still transmitted to the far side as a still picture and the call is still a video call To dial an audio only call see Place Audio Only Calls To disable the transmission of your video for all calls 1 Select Settings gt Basic gt Video gt Video Call Settings For VVX 1500 phones select Menu gt Settings gt Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen select Auto Start Video Tx gt Disabled When disabled your phone does not automatically transmit video at the start of all calls and 9 displays next to your video during video calls Change Video Clarity You can change the clarity of your video including the brightness contrast and sharpness of your video stream If your camera faces a bright light source such as a bright window you may need to increase the camera s brightness contrast and sharpness levels so the far side can see you better To see how you look to the far side view the picture in picture PIP To change the clarity of your video 1 Select Settings Basic Video Camera Settings For VVX 1500 phones select Menu Settings Basic Video Camera Settings 2 From the Camera Settings screen select and adjust the following camera settings Target Frame Rate Sets how smoothly your video displays You can set a rate between 5 least smooth and 30 smoothest The default rate is 25 Brightness Level Sets how brightly your video displays
51. that match your search criteria To perform an advanced search of the Global Address Book 1 Inthe Global Address Book screen select AdvFind 2 Select a search option and select Next You can choose to search by a contact s last name first name or phone number Polycom Inc 94 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 3 Enter your search criteria and press Next Your search results display with the contact s name and phone number If you want to modify a GAB contact s information you need to save the contact to the Contact Directory or the Personal Address Book if enabled To save contacts to the Contact Directory or Personal Address Book 1 After you find your contact select View 2 Inthe Edit Contact screen select Save The contact is saved to the Contact Directory or your Personal Address Book When you save a contact from the GAB to the Contact Directory or PAB you can modify the contact s information and save the new contact information in the PAB or Contact Directory For instructions on editing contacts in the Personal Address Book see Edit the Personal Address Book For information on editing contacts in the Contact Directory see Manage the Contact Directory For the GAB you can also enable or disable View Persistency which enables you to view your most recent search results in the GAB after you have left the Directory screen To enable View Persistency 1 Select Settings Basic Pr
52. the PIP a v F Directories Forward DND Settings Applications Calendar E When you re in a call with a person that has video enabled your video displays in the PIP and the person you re talking with the far side displays in the call window Call window with PIP and far side video e LE PE v Lond a RI Q Le af W at You can customize how and where you see your PIP video and the far side video For example you can swap the windows in which the video displays or even start and stop the transmission of your video The following sections show you how to customize video on your phone a 4 Polycom Inc 77 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note The way far side video displays on your phone may vary Depending on the phone or system that is sending video black bars might appear on the top bottom or sides of the video image This occurs because the aspect ratio of the sent video does not match the display area on your phone and the portions of the video that are not being received display as black bars If the received video matches your phone s display area the received video fills the screen If black bars display you can remove them by selecting cropped video screen mode see Change How Far Side Video Displays Change How PIP Video Displays You can update the way the PIP displays when you re in full screen mode when you view the
53. the list Use the Add and Remove buttons to modify this list 31 English United States if Keyboard t a US Russian Russia Leg Keyboard 2 Move your cursor onto your phone s display screen The PDC program can cause your keyboard language to change when you move your cursor onto your phone s screen 3 Onthe phone enter text in your chosen language Polycom Inc 157 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 In the following graphic Russian characters are entered on the VVX 500 Last Name Contact Job Title Save Encoding Note You can t use the PinYin character entry method The PDC does not allow you to type Chinese characters into fields on your phone using the PinYin character entry method on your computer keyboard Instead copy and paste these Chinese characters from a computer document into the applicable phone fields using your Windows clipboard functions See the section Troubleshoot Polycom Desktop Connector Issues for solutions to possible troubleshooting issues To change your keyboard language back to the original Press the keyboard shortcut Left Alt Left Shift to toggle your keyboard language Connect a Wi Fi Adapter to Your Phone A Wi Fi adapter can connect any device with an Ethernet port to your existing wireless network Use a Wi Fi adapter with a VVX phone to wirelessly connect your VVX phone to your existing wireless network environment Con
54. to retrieve the call or place a call on your line Retrieve Parked Calls Parked calls are placed in the call orbit and given an orbit number to retrieve the call Anyone on your network can retrieve a parked call by dialing the call s orbit number When a parked call is retrieved a notification is sent to your phone showing that the call was picked up and by whom To retrieve a parked call on the same phone Do one of the following gt Press the Retrieve soft key gt Select New Call and dial the call s orbit number For example dial 1347 To retrieve the call on another phone Select New Call and dial the call s orbit number For example dial 1347 If a parked call is not retrieved within the set time limit the call is returned to the person who parked the call For example if Betty parked a call and no one retrieves the call the server returns the call to Betty s line If the parked call isn t answered after the ring back the call is sent to the default line on the server If the call is not answered the call is terminated The time limit for parked calls and the default line are set by the system administrator Manage Multiple Calls You can manage multiple calls that are active incoming or held on your phone The following sections provide information on managing calls on VVX 1500 phones and on the other VVX phones Polycom Inc 46 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Manage C
55. waiting indicators Missed calls indicator Mute applied Speed Dial Key USB device attached and idle USB device attached and playing back USB device attached and recording USB device attached and recording paused Presence status Available Icon UC Software 5 2 0 Description Audio only Call Audio Call with Polycom HD Voice Video Call Video Call with Polycom HD Voice Call on hold private line Call on hold shared line Call without Polycom HD Voice private line Call shared line Conference call Do Not Disturb enabled Forward Always Headset attached Line registered private 25 Polycom VVX Business Media Phones User Guide Icon s e Description Presence status Busy Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information UC Software 5 2 0 Icon Description Line registered shared Line unregistered Login credentials locked Video stopped and muted Video stopped e 6G 6 I Ed Enter Information in Data Fields You can enter information and edit fields using the dialpad keys on the phone console or using the onscreen keyboard on VVX 500 600 and 1500 phones Before you enter information into fields you can choose how you want to enter the information using the following soft keys e Mode Enables you to enter just numbers or text in title case lower
56. with Lync Server the way you manage contacts is different For more information see Manage Lync Contacts Add Contacts to Your Buddy List If you want to monitor other people you need to make sure they are in your Buddy list You add people to your Buddy list from your Contact Directory so you must first add them to your Contact Directory before adding them to your Buddy list For information on adding a person to your contact directory see the section Manage the Contact Directory To add a contact to your Buddy list 1 From your Contact Directory select a contact 2 From the Contact Information screen select Edit or tap Ell 3 From the Edit Contact screen select Watch Buddy Enabled The default setting is Disabled When enabled the contact is added to your Buddy list so you can monitor the contact s status 4 Select Save When you enable the Watch Buddy setting for a contact the contact displays in your Buddy list To view your Buddy list From the Lines screen select Buddies User Tip Dialing buddies You can quickly dial a buddy by accessing your Buddy list From the Lines screen select Buddies select the buddy you want to call and select Dial Polycom Inc 102 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list If a buddy is a favorite you can also monitor the buddy from the Home and Lines screen
57. 00 and 1500 phones and the keyboard enables you to enter field information using your touchscreen When a data entry field requires only numbers the onscreen keyboard displays only numbers To access and use the onscreen keyboard 1 Tap E The icon displays on screen when data fields are available 2 Tap and select an Encoding or Mode option Or tap bx or b to select alphabetic numerical uppercase or lowercase mode 3 Press your finger on each character you want to enter 4 When you finish tap RA The following table describes how to enter information using the onscreen keyboard Using the Onscreen Keyboard to Enter Information Task Action Select an Encoding option title case Select uppercase lowercase numbers only ASCII Latin Katakana Unicode Cyrillic and select the Encoding options you want Enter text Select and select the characters you want Enter uppercase characters Select m and select the characters you want Enter lowercase characters Select __ and select the characters you want Enter numbers Select and select the numbers you want Enter special characters Select and select the characters you want Exit the onscreen keyboard enter the Select I information and update the next field Delete one or more characters Drag your finger across the characters to highlight them in yellow and select lt Replace characters Highlight the characters you want to del
58. 12 hours per day on O C A C N Select Save Polycom Inc 138 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Change Timeouts You can update the period of time the phone is idle before the screen turns off You can specify different timeouts for office hours Office Hours Idle Timeout and non office hours Off Hours Idle Timeout By default the Office Hours Idle Timeout is much longer than the Off Hours Idle Timeout You can also specify a separate timeout period that applies after you press a key or select the screen This is called the User Input Idle Timeout You can choose to set a higher User Input Idle Timeout than the Office Hours and Off Hours Idle Timeouts so that when you re actively using the phone power saving mode doesn t initiate as often User Tip Determining which idle timeout applies If you press a key or tap the screen the idle timeout period that applies User Input Idle Timeout or Office Hours Off Hours Idle Timeout is the timeout with the highest value To change timeouts 1 Select Settings gt Basic gt Power Saving gt Timeouts On VVX 1500 phones select Menu gt Settings gt Basic gt Power Saving gt Timeouts 2 Select Office Hours Idle Timeout and enter the number of minutes the phone should wait during office hours before starting power saving mode Enter a number between 1 minute and 600 minutes The default is 10 minutes 3 Select Off Hours Idle Timeout and
59. Any MADN member can respond to an incoming call to the shared line in the following ways e Select Answer e Lift the handset e Press the speakerphone button 4 e Press the headset button e Select Silence or Ignore Polycom Inc 57 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 When an MADN member answers an incoming call the LED indicator on all phones changes to a steady red light to indicate the call was answered Members can also view the status of a call on the shared line by pressing and holding the corresponding line key for one second The call s status and the Barge In soft key display for five seconds If bridging is disabled and privacy is enabled for the shared line the Barge In soft key does not display and you cannot barge in on active calls answered by other MADN members Barge In on an Active Call After a call is answered any group member can barge in on the active call on a non private shared line which becomes a bridge call a call between two or more MADN members and another party Ask your system administrator about the maximum number of participants allowed on a bridge call To barge in on an active call 1 Press and hold the corresponding line key for the shared line for one second 2 Select the Barge In soft key as shown next and lift the handset 7 37PM Line u9928630 1 remote call From 9199928630 To sip 9199928216 A bridge tone plays notifying the ot
60. BToE Connector application starts on your computer and the icon displays in the notification area of your system tray as shown below Aa Polycom BToE Connector Polycom BToE Application is started After you start the application the first time the Polycom BToE Connector automatically launches when you start your computer If you do not want the application to automatically start on your computer you can disable the auto start feature for the application To disable auto start for the Polycom BToE Connector 1 On your computer open the Start menu and select Control Panel gt System and Security gt Administrative Tools Task Scheduler Polycom Inc 172 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 2 Inthe Task Scheduler Library tab find Polycom BToE Connector right click the application and select Disable as shown next Task Scheduler File Action View Help e 20 86 13 Ta dul ocal Name Status Triggers _ Task Scheduler Library 5 Adobe Flash Player Updater Ready At 6 16 PM every day After triggi 5 AdobeAAMUpdater 1 0 AU Ready At 2 00 AM every day 5 GoogleUpdateTaskMachine Ready Multiple triggers defined 5 GoogleUpdateTaskMachine Ready At 9 22 AM every day After trigg 5 PMTask Ready When computer is idle LJPolycom BToE Connector Ready Run End Export 2 Synaptics TouchPad Enhan Running Properties Delete The application s auto start feature is di
61. E AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom Inc 187 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom
62. Enable My Info Portal Before you can access the applications within My Info Portal you have to sign up for a My Info Portal account Note Your account information is secure Information you provide when you set up an account is securely transmitted using the HTTPS security protocol To enable My Info Portal 1 Select MES Applications or press the Applications key The Launch Pad s main window displays 2 Select the My Info Portal icon 3 From the My Info Portal Welcome screen select Sign Up and enter your account information 4 After you enter your account information select Sign Up You can now access the My Info Portal applications and view the information feeds If your system administrator has set up My Info Portal to display on your idle screen you can also see information feeds from the idle screen Polycom Inc 129 Customize Your Phone This section explains how to customize your phone s touchscreen display so that it is unique to you Basic customizations include changing the time and date format and updating the screen brightness You can also set up a screen saver or use your phone as a digital picture frame This section includes the following topics e Set the Language e Setthe Time and Date Display e Setthe Backlight Intensity and Timeout e Select a Background Picture e Enable Screen Savers e Use Your Phone as a Digital Picture Frame e Use Power Saving Mode e Change Audio Settings e Use Accessibi
63. F3 Alt F4 UC Software 5 2 0 New Call soft ey x End Call soft key Settings Ll SP PHONE N A Phone Key N A Hedial Transfer Conference 155 Polycom VVX Business Media Phones User Guide Function Key F6 F7 F8 F9 F10 F11 F12 Polycom Inc Phone Key Directories menu Messages menu Talk soft key if PTT is enabled ACD Sign In if enabled Applications Alt Key Alt F6 Alt F7 Alt F8 Alt F9 Alt F 10 Alt F 1 1 Alt F12 UC Software 5 2 0 Phone Key Do Not Disturb New Call soft key End Call soft key Settings ACD Sign Out if enabled 156 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Enter Text in a Different Language You can also enter text in different languages onto your phone using your keyboard To enter text in a different language 1 Change your computer keyboard language to the language that you wish to enter text in The keyboard languages settings are found in the Control Panel Change keyboards or other input methods Change keyboards For example set your computer keyboard language to Russian as shown next i Text Services and Input Languages General Advanced Key Settings Default input language Select one of the installed input languages to use as the default for all input fields English United States US Installed services Select the services that you want for each input language shown in
64. Favorite Polycom Inc Icon Description Phone warning Login credentials invalid Shared line Shared line with a held call Call forwarding is enabled New messages Presence status Available Presence status Busy or In a Call Presence status Away Presence status Do Not Disturb Presence status Offline 22 Polycom VVX Business Media Phones User Guide Icon Description amp Do Not Disturb enabled Phone Icons on VVX 400 and 410 Phones Icon Description Ri Registered line Od Unregistered line Placing a call Active call using Polycom HD Voice Held call RC oe a Oo Incoming call l v Active conference Placed call Received call Missed call Favorite Do Not Disturb enabled kloe Polycom Inc Icon 9 Icon 0 eo1g UC Software 5 2 0 Description Presence status No information Description Phone warning Login credentials invalid Shared line Shared line with a held call Call forwarding is enabled You have messages Presence status Available Presence status Busy or In a Call Presence status Away Presence status Do Not Disturb Presence status Offline Presence status No information 23 Polycom VVX Business Media Phones User Guide Phone Icons and Status Indicators on VVX 500 and 600 Phones Icon Description Registered line Unregistered line x Placing a call Held call A E
65. HAC handsets TTY support UC Software 5 2 0 Description You can choose from a variety of ring tones for your phone You can also change the volume of the ringer to suit your needs and choose different ring tones for contacts see Control Audio Sounds If you re in a call you can raise or lower the volume of the voice on the far end and of other phone sounds you hear see Change the Volume Indicators on the phone screen such as flashing bars or icons let you know when calls are incoming are outgoing or if a call is active or held Indicators can also indicate phone status and if certain features are activated see Understand Phone Icons and Status Indicators Certain VVX models have visual ringing that enables the screen to flash bright orange for incoming calls contact your system administrator If you use a headset that supports electronic hookswitch EHS you can use the controls on your headset to answer and end calls In addition you may be able to mute calls and control volume from your headset see Enable Electronic Hookswitch If you use a headset you can set up your phone so that all calls use your headset see Use Your Headset for All Calls All VVX handsets are Hearing Aid Compatible HAC and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 compliant to ADA Section 508 Recommendations Subpart B 1194 23 VVX phones support commercial TTY devices s
66. If the far side is unable to send video a thunderbolt icon displays next to the No Video icon as shown next Call window with No Video icon 10 46 AM eR 3 10 46 AM Ho La HO LH To Lauren Gates To Lauren Gates isi ja End Call Transfer Confrnc End Call Transfer Confrnc Indicates that the far side Indicates that the far side can t send video has stopped sending video ga Note Why do I see a different No Video icon Depending on the phone or system that has stopped sending video you may see a different icon than the one shown above Display Video Calls in Full Screen You can display the far side video on the full screen and your PIP continues to display in the corner with the soft keys hidden In full screen call details display along the bottom of the screen including an icon that you can select to exit full screen mode The following figure displays full screen video on the VVX 600 phone Full screen mode on VVX 600 phone To Lauren Gates HO kan 2070 Tap to exit full screen mode Polycom Inc 81 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To view video in full screen Do one of the following gt Tap Video gt Full Screen gt Tap ped To exit full screen view Tap pad If you don t see pad press your finger at the bottom of the screen until it displays Swap Video You can switch the locations of your video and the far side video If yo
67. Information Technologies amp Communication of the Russian Federation Declaration of Conformity O CNO 6092 valid till 01 March 2016 VVX 500 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity O CT1 1 5520 valid until 15 11 2014 VVX 600 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity I1 CT1 1 6013 valid until 27 11 2015 VVX 1500 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity I CII I 2626 Valid until 17 11 2011 Ukrainian Compliance WHcTpykLMM no ycTaHoBke YcraHoBKa MOM kKHa ObiTb BbINONHEHA B NONHOM COOTBeTCTBMM CO BCeMM Ae CTByIOLLIMMM rOoCyHapCTBeHHbIMY HopMaMu npoknaaku Kabenen Mpu nuraHMM o6opynoBaHus no cera Ethernet PoE obopynoBaHue DOMKHO NOAKNOYaTbCA TOJIBKO K CeTAM nonaepxxuaaroujaM PoE O6opynoBaHue HENb3A NOAKNOYaTb K LIENAM NUHEUHbIX COOopyXeHM Bunku B kauecrBe pa3benuHuTens Po3aerka K koropol nonkniouaercs naHHbli annapar gonxHa yCTaHaBnuBaTbca BOnu3u coorBercrByrioujero o6opynoBaHuR n Bcerga Obirb nerko nocrynHo Ans noAknoseHds NPEQYNPEXKOEHUME 3nekrpo6esonacHocTb Bo u36exaHue nopaxeHyus SNEKTPUYECKUM TOKOM He nognknioualtre yenn c ManbiM NO yCnoBUAM 6easonacHocrM HanpaxeHne BCHH kK CeTU craHu renekoHdepeHuw Llenu HTC lloprei LAN cogep kat yenn BCHH noprei WAN cogepxarT yenn HTC ina HeKoTopbi
68. Launch Pad from the Applications menu To access the Launch Pad Select MEER Applications or press the Applications key The Launch Pad s main window displays By default the Picture Frame and My Info Portal applications display To open an application from the Launch Pad Doone ofthe following Select the Picture Frame icon Select the My Info Portal icon and select the feed you want to view When you haven t enabled the My Info Portal application yet you have to set up an account before you can access the application See Enable My Info Portal Select an additional application to launch For information on using custom applications contact your system administrator To navigate the Launch Pad Doone ofthe following gt Tap Home to display the Launch Pad s main window with all the Launch Pad applications Tap Refresh to refresh the Launch Pad window so you can access an updated application gt Tap Back to launch the previous application you viewed Tap Exit to return to the Home screen When you exit a Launch Pad application without returning to the Launch Pad s main window first or when a Launch Pad window times out the next time you access Launch Pad the last window you viewed displays instead of the Launch Pad s main window Polycom Inc 128 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To display the Launch Pad s main window Select the Home or LaunchPad soft key
69. Phone sseeseeeseee 160 oet Up VVX Expansion MOUE S uiuisicdos uta dans Sese T ipe qo ute aee aU DRE AE adopta bolas oes 160 Use VVX Expansion Modules rr 161 Connect to Better Together over Ethernet ccccccsseecccccseseeeeeeceeeeeceeecseeeeeeeeeseaeeeeesseaseeeesseageeeeseaas 170 Install the Polycom Better Together over Ethernet Connector esses 170 Enable and Pair Better Together over Ethernet eese essen nennen suain rash aa anna naga 173 Use Better Together over Ethernet cccccccccccssnesecccsnnceeeccssnueeeessauuceeessaauceeesssaueeeesssauaneessauuausessaauansesssaaansessas 174 Disable BToE on Your Phone and Computer eiiis esses annee nna annes sna aan n nsns aas nsn aaa anna a aan 175 Stop the Polycom BToE CONECO iisecun s E Eua EU ua erp ey apum Pa au RA RR Ro p FAR d ur a ee 175 Uninstall the Polycom B TOE GODelOE usus crede com deci etes EAA TEEI nO Rp ato adeb uu Re Dip Mah UR 176 Maihitenance TasKS iswistuxsiagaevSi eiae i 177 livestigate Phone Warnings resisrnie eerie cre eal ipo t ben Civ cu anna Selma tmu Cita AS Ecc Rd 177 Restam Ne se Il OMG TENTE TTL TTE TE 177 Update the Phone Conng ration desinis verto eae tee oo tea O dee 178 VSS PONIES sedi Sas eda ad ig ae aa lat a 178 Clean The Toucls Ct CC ccssecetesax cee racer nee ila actes tam D nl eet yee ie cute dag Du ed cette ure UP vasa anew ord ca 179 Troubleshoot ISSLIGS 5 corner c
70. Polycom VVX Expansion Modules You can view the following types of documents on each product page User Documents gt Quick User Guide A quick reference on how to use the phone s most basic features e Setup and Maintenance Documents Quick Start Guide This guide describes the contents of your package how to assemble the phone or accessory and how to connect the phone to the network The quick start guide is included in your phone package Wallmount Instructions This document provides detailed instructions for mounting your phone on the wall To install your phone on the wall you need the optional wallmount package which includes the wallmount instructions gt Administrators Guide This guide provides detailed information about setting up your network and configuring phone features Feature Descriptions and Technical Notifications These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features You can find these documents on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications support pages Polycom Inc 186 Copyright Safety and Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State o
71. Presence Information Polycom Inc 98 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Update Your Buddy Status You can update your status on your phone so that contacts can monitor your status from their phones Your updated status displays in the status bar on your phone and your contacts are automatically notified of your new status You can update your status to one of the following e Online e Busy e Be right back e Away e On the phone e Out to lunch e Do not disturb Your phone also sends certain status information to the people watching you automatically such as if you are in a call if you enabled Do Not Disturb on your phone or if your phone is offline because you restarted it Note Your presence status when you enable and disable the Do Not Disturb feature on your phone If you select the status option Do Not Disturb and enable or disable the Do Not Disturb feature on your phone your status changes to Online To update your presence setting 1 Select My Status or select Settings Features Presence My Status On VVX 1500 phones Menu gt Features gt Presence gt My Status 2 From the My Status screen select your desired status You can enable your phone to automatically set your status to Away when your phone is idle for a certain length of time After you touch the screen or press a key on your phone your status changes to Available again To enable your phone to automatica
72. REEL EU pina ep tits dine D pM MEUM ELE 75 Stop VidEO TOR AE c A 75 change Video S iro ames aod shane oe ees ams Saw cds aa Nema ade eed eae em ey eo 76 Change the Video Callana PIP DISDIBVS eiat tio t onde eo te senate O N TO 77 Place a Video Call on VVX 500 600 and 1500 Phones eeenmIRR RHH mmm 79 Display Video Calls In F ll Screen ide est eI ERR MR Iu Es 81 oM dp VID ves Lett A IM E MEME MIU La MM iE D oit Mtt 82 Handie Video and Audio Calls cora irit es toan ches m On eed de a ET sete aepecdstnace T I V M E LESE 82 Handle Conference Calls with Video ccccsseccecccesccsseceeecessssaseeseecessssaueuseeeeeesssaseeseecesssssauseseecesssssaaeeeecessssaaeees 83 Manage Video Calls without a VVX Camera on VVX 500 and 600 Phones eeeeessees 84 Manage Augio and Video Calls Jas naci a iot ER OA E ad RE OD Ud aane a Ra Unda daz Ede d ai n an nudo 84 Polycom Inc 4 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 View Video in Full SCreen Quring Calle t oett tipo pt t un Ya Up dE REESE pen IRR EL p tea MuR abn oreaineed 85 Handle a Mixture of Video and Audio Only Calls cccccccccsscssseeseeccessssseeseeccessessuseseecesessssueeseecesssssaaenseeeeessssaaees 86 Place A dio Only Calls s 86 Manage Call Eists and Directories iisi aea aiaa a aiaa eaaa aaa aait 87 VIEW tcn ecl cR E Tm UU uU E 87 Manage the Contact Directory lsssseseisssssssssesesseeee nennen nennen
73. RPe Dev IET uPUBU S PEOR EET IVUDVE COS 35 PIEAGOAUGIO Gall eT una auamedalaes 35 FAC ONAN TION ENTER 39 USEF 323 Protocol tO Flaco Adio Call S scam auta ARR ERES ag UEFA TER d CRPUEFARX ARR VL GUERRA qu EIAS SUR BR 39 Answer AUGIO lt C alls ursan aM ptasSasca dat ERO REBEL SEMI Mababnis Sut M E IPEA NUN Dra FRI OROF Nadu EMO MUN OS 41 Switch among the Handset Headset and Speakerphone sss eese essen naar nnn nana 43 Mire AUO RM RH M eR RE rS 43 EV PV Gals aa asvivisduberE scat chats acorn eda ato alae tute loud E Noon cdv M uS adda oU e ET be Sss MGE Cute wea EN E rd rd 44 6 lero qe MEER SC RO muc 44 olg and aesume alle vie rts tia nad ace zo amo Luo doe ERE 22s ase OIN a dE aaa aia ea a aa aad n Deme trad PRETI E RS 44 TVANSTCN CANS T 45 Parkana TCE VSG AIS bd debt ce eek aa au ducas udis Moe ecient eda uate uS GU EIUS uda 45 Polycom Inc 3 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 FIC PR TH rr 45 HerevesF AI KOO C alls esposas ue ei e TU Den MU TERI ERR URS A P RIFEN M ISRR AES UNT Dole D UP CARR EM n a DP TRU Me TM TED Pe 46 Manage Multiple Calls llsseeseiisseseseseseeeeee nennen nnne nennen nenne nennen nnns nnn nnn nnn 46 Manage Calls on VVX 1500 phones ssssssiiiiiisssssessa enses nnn aar ss sna aa
74. SS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Compliance and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions e his device may not cause harmful interference and Polycom Inc 188 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 e This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If th
75. Software 5 2 0 The Contact Information screen displays with your contact s presence status and activity description as shown in the next figures Lisa Wong Contact Information TATE a Betty Cooper Available e lwong bor ee com beooper bor eecom LEE B 2334 n Dial Exit Dial To view the Contact Information screen on VVX 500 600 and 1500 phones Press and hold a contact s line key for one second View the Lync Contact Card for Contact Information You can view the Lync contact card for each of your Lync contacts and make calls directly to any of the available numbers including voicemail from the Contact Information screen on your phone You can view the following detailed information in the contact card if available e Name e Presence Status e Organization e Email address e Work number e Mobile number e Home number e Voicemail In order for you to view detailed information for a contact that contact must change your privacy relationship to Friends and Family in the Lync client If your contact does not change your privacy relationship to Friends and Family you can view only the work number email address and voicemail for that contact To change the privacy relationship for a contact 1 In the Lync client select a contact right click and select Change Privacy Relationship 2 Click Friends and Family Your contact can now view all of your available contact information Polycom Inc 108 Pol
76. Software 5 2 0 e From Favorites e From directories e From a locked phone e When your phone is logged out e Using the intercom e From VVX Expansion Modules Place Calls from the Dialer The Dialer enables you to enter a number to place a call and displays a list of previously placed calls As you enter numbers the Dialer displays a list of similar numbers in your directory Select a match to automatically enter the number To place a call from the Dialer 1 Doone of the following Start typing a phone number gt Press a line key Pick up the handset or press 4 Or Select New Call 2 Enter a number or select a recent contact 3 On VVX 300 400 and 1500 phones select Dial On VVX 500 and 600 phones tap BS Note Handling automatically placed calls Your administrator can set up your phone to automatically place the call after you enter a certain number of digits If a call is placed before you enter all the digits place the call as follows enter the phone number and select Dial Place Calls from Recent Call Lists In addition to the Dialer you can place calls from the Recent Calls list which has calls that were recently placed answered or missed on your phone To call from the Recent Calls list 1 Doone of the following On VVX 300 and 400 phones select Directories Recent Calls On VVX 500 and 600 phones tap Directories Recent On VVX 1500 phones press the Directory key and the
77. To use the privacy shutter Onthe side of the camera lens rotate the Privacy Shutter Adjuster from the left to the right Polycom Inc 73 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 View Status Indicators and Messages for the VVX Camera This section includes the status indicators and messages that display on your phone for the VVX Camera connected to your VVX 500 or 600 phone VVX Camera LED Indicators LED State No LED Flashes red and green and then turns off Flashes amber and green Flashes green Green Amber VVX Camera Messages Message VVX Camera attached Firmware sync in progress do not remove camera VVX Camera firmware sync complete Camera ready VVX Camera firmware sync complete Contact administrator to enable video VVX Camera firmware sync complete Camera rebooting VVX Camera firmware sync complete Video available when next idle VVX Camera attached camera ready Polycom Inc Phone State One of the following e Phone has no power e Camera shutter is closed Camera is booting up Camera firmware is updating Incoming video call Video call is connected One of the following e Incoming call no video or audio only e Outgoing call e Audio call is connected e Video is muted e Held call e Camera shutter is open but video is not enabled and camera is not selected Action Your camera is upgrading Do not remove your camera during this process T
78. Your system administrator can set up your phone to handle calls that use the SIP protocol the H 323 protocol or both Polycom Inc 39 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Your system administrator can also set up your phone so that a line can handle one or both protocols Contact your system administrator to find out if calling with the H 323 protocol is enabled on your phone When your phone supports the H 323 protocol the following limitations apply e You cannot forward or transfer H 323 calls e You cannot set up forwarding for lines that use the H 323 protocol only e You cannot set up shared lines on lines that use the H 323 protocol e You cannot place a call by just an H 323 name You must use URL dialing and enter the following format for the URL lt H 323 name g server name Your system administrator can set up your phone so you can choose the protocol you want to use before placing a call Your system administrator can also set up your phone so that you can enable it to automatically select the protocol to use for all calls To place a call using H 323 protocol 1 Select New Call 2 Inthe dialer tap Use H 323 or URL to place an H 323 call H 323 displays in the title bar Your phone uses the H 323 protocol for all subsequent calls until you select a different protocol 3 Enter your contact s H 323 URL name For example VVX101 2100 100 100 100 You can also choose to automatically select a
79. a an nnns ssssa aa ass sss assa aaa assa sss s aaa aad 47 Manage Calls on VVX 300 400 500 and GOO Phones seiissssiisssssisssean sensn annes nnns s nass snas sans saa ss sana an 48 Ignore or Reject Incoming Calls sseeeeeessssseseeeseeeeee enne nennen nnn nn nnn nnns nnns 49 lonore Or Silence Incoming CANS m MH 50 PROJECT COMING C AUS c ss dudas ed aot dh sdusoeasauaron a seruus asap dac tu oo patdu tans ae D tun ades 50 Rejec CANS TOIT a CONI MN ce 50 Reject Calls With DOONOLDDISTUID o ctp oU ttu t tr aet E Ui ulta dod abb oda oA RD D utat eo us duas edd 50 Redirect MNcComNo Orci om X 51 Forward INCOMING C GUS oa ctiessccstinedias Aid tase 52 Foward INCOMING LYNE i 53 Divert Calls toa COMM ACE oem EE TA EMI MM MM ua Se oer A ie 53 Initiatecand Manage Conierence Calls ideni ep lic eere E e ero on We iste es ee Pep eee 53 FIDS TOP CONICT ONCE CANS RR MR 54 mue CONICTORCE Call POE 54 End CONEIENCe Calls sito ibunt Mente torus obses Eu DR ta isi pr anes ea ead a ae oe 55 Hold and RESUME Conference Calls nsin nirea a a a a EaR i 55 OBI C ODTerenee C alosa A A LE MI EE MM I A IMMENSE menace 55 Manage Conference Call Participants eeeeiiiissssssiiiiiss essen nans nnns nn naar n nnns nsns aa ass n sess saa a a assa s s
80. a particular channel you need to be subscribed to that channel To subscribe to a channel see Update Channel Subscriptions How you receive a PTT broadcast depends on the broadcast priority whether you are in an active call and whether your phone is set up to receive broadcasts during active calls When you enable Do Not Disturb on your phone you receive only Emergency broadcasts Non emergency broadcasts do not display or play on your phone Receive PTT Broadcasts When Not in an Active Call When you receive a broadcast and you are not in an active call the broadcast immediately plays regardless of the broadcast priority When you adjust the volume of a non emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only system administrators can adjust the volume level of an Emergency broadcast Polycom Inc 119 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Receive PTT Broadcasts during Active Calls How you handle a broadcast when you are in an active call depends on the broadcast priority and if your phone is set up to receive a broadcast when you are in an active call The following occurs when you receive a broadcast during an active call e When your phone is set up to receive Normal broadcasts during an active call the broadcast immediately plays You hear both the active call and the broadcast e When your phone is not set up to receive broadcast
81. abled your phone displays reminders for all meetings When disabled the phone does not display reminders for any meeting Troubleshooting Why don t my meeting reminders display If you have enabled meeting reminders but your phone is not displaying them make sure that your Login Credentials are correct Join Meetings from the Calendar You can join meetings from the Calendar either from a meeting reminder or from Meeting view To join a meeting from a meeting reminder Select the meeting number that displays at the far left of the reminder To join a meeting from Meeting view 1 From Day view select the meeting 2 In Meeting view select a meeting number If the meeting organizer has provided alternate numbers you can use to join the meeting you can choose to view and use alternate numbers to join the meeting To join a meeting using an alternate meeting number Doone ofthe following From Meeting view Select More Actions and choose a number From the meeting reminder select Details More Actions and select a number Polycom Inc 125 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Navigate the Browsers VVX phones support the following types of browsers e Idle Browser Displays non interactive web content not supported on VVX 1500 e Web Browser Enables you to search and navigate web pages Ask your system administrator if your phone is configured to view the Idle and Web brows
82. acklight dims The default is 40 seconds Select a Background Picture By default your screen displays a blue background that is named Default You can change the background picture that displays on your phone to any image set up by your system administrator If no background images are set up only the Default is available You can also use a picture of your own as the background image for your phone For more information see Add Personal Photos as Your Background To change the background picture 1 Select Settings gt Basic gt Preferences gt Background On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Background The Background screen displays Depending how your system is set up you might have to select Settings gt Basic gt Preferences gt Background gt Select Background The Select Background screen displays instead 2 Select a background image if available Add Personal Photos as Your Background You can upload a personal photo to use as your background using the Web Configuration Utility or using a USB flash drive on VVX 500 600 and 1500 phones When you set one of your pictures as the background picture the picture displays as Local File in the Backgrounds list Polycom Inc 132 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note Restrictions for background images Keep in mind the following when you use a personal photo as the background image e Progres
83. ad cr ER Rude a lcd ED a VE DE VE eM Eu SE 180 Troubleshoot General Phone ISSUES Sessio ouch aise Des a o olde bus eic ee dea re on eaten be Saale 180 Speakerphone ISSUCS dieti ttem denti usati eroe no pad Io sadips aso uio meee belts us eru e teas uem DL sc A 180 Troubleshoot Application ISSUCS io Ht abad ettet tu aecenas esiti aei de 180 STIL 180 Troubleshnoot Eogili ISSUES uiu ird ete pereat O a dabetde basa edens 180 Troubleshoot GENBAND Address Book ISSUES seesssessseeeeeeeeenene mener nnne nnne 181 Troubleshoot Polycom Desktop Connector ISSUCS ccccceeeeeeeeeeeeeaeeeeeeeecaeeeeeeessaeeeeeessaeeeesssaaess 181 Troubleshoot Headset Issues ccccccsesceteeeeeceeeeceeeeceneeeeeseetaeseeteuseeteneeenenececeneeeeegestaeseetsneeersaesenens 182 ECHO ANCE ANON SSUO Susie imde elies moFutdad on tue Pose a a a a En coi cE perdes er tecy m Sad leor Ed 182 Bluetooth Headset ISSUCS moni toe eti utes ent Ua e uae IRE avenue RR ate De a Du ME Aut uua 182 Troubleshoot Recording ISSUES 5 5 Danaientnhu qucd ote due pacata ae RUtBaes uoti bo tum ao Mix Deu tisteme mue te REM es 183 Troubleshoot Better Together over Ethernet ISSUGS ccccecsseeeeeeeeeeeeeeeeeeaeeeeeeeesaeaeeeessaaeeeeesaaeess 184 C idu l og ume E M E RETE 186 Copyright Safety and Regulatory Notices e eeeeeeeeee eere eene nnne nnne 187 wY Ue waslt Nrsm e x
84. adcast interrupts Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level e Emergency By default broadcasts sent to channel 25 are considered Emergency broadcasts An Emergency broadcast interrupts Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb is enabled Send and Receive PTT Broadcasts By default you are subscribed to Channels 1 24 and 25 This means that you can send and receive PTT broadcasts on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a 10 second waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Send PTT Broadcasts Before you can send a PTT broadcast you need to choose a channel to broadcast on Or you can hold the Talk soft key to immediately begin broadcasting on Channel 1 the default channel You can change your default channel to any channel you want see Change the Default Channel When you change the default channel you are automatically subscribed to the channel you selected While you send a broadcast you can pick up the handset or press 4 Or and continue speaking You can also press to mute your audio so that the people receiving your broadcast do not hear anyth
85. adset Memory For VVX 1500 phones navigate to Menu Settings Basic Preferences Headset Headset Memory 2 From the Headset Memory Mode screen select Enabled To activate Headset Memory Mode Press the headset key twice The headset key flashes to indicate that Headset Memory Mode is now activated All calls placed or answered on your phone use your headset automatically Switching to the speakerphone or the handset deactivates Headset Memory Mode To reactivate Headset Memory Mode Press the headset key twice Use Electronic Hookswitch When you use a headset that supports electronic hookswitch EHS you can place answer and end calls by using controls on your headset To use EHS you need a headset that includes a serial control interface in addition to the standard analog headset jack RJ 9 interface The serial control interface requires an EHS adapter that you can purchase from your headset manufacturer Headsets that support EHS include a base unit that connects to your phone The headset connects to the base unit wirelessly which enables you to use your headset even if you re some distance away from your phone Typically you can work wirelessly up to 300 feet 91 meters from your phone and still use the EHS controls Check with your headset s user guide for the precise range restrictions See Feature Profile 37477 Using Headsets with Polycom Phones for a list of compatible headsets Polycom Inc 146
86. ages To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see Update Paging Group Subscriptions How you receive a page depends on the priority of the page whether you are in an active call and whether your phone is set to receive a page during an active call When you receive a page the page is always played through the phone s speakerphone You cannot play a page through your handset or headset You receive pages on the paging groups you are subscribed to as well as Group 24 Priority pages and Group 25 Emergency pages When you enable Do Not Disturb you only receive Emergency pages Non emergency pages do not display or play on your phone Receive Pages When You re Not in an Active Call When you receive a page and you are not in an active call the page immediately plays regardless of the paging priority While a page plays you can e Hold the page e End the page This ends the page at your phone only e Place anew call Receive Pages during Active Calls How you handle a page when you are in an active call depends on the page priority and whether your phone is set up to receive a page when you are in an active call The following occurs when you receive a page during a call e When your phone is set up to receive Normal pages during active calls the page immediately plays and you hear both the original call and the page e When your phone is not se
87. aging your phone sends pages using the new group Update Paging Group Subscriptions By default you are subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent from these groups You can change which groups you are subscribed to However you cannot disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Group Subscriptions 3 From the Group Subscriptions screen select the group you want to subscribe to and select Yes Enable Pages to Play during Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a page When you enable the Accept While Busy setting a page interrupts telephone calls and you hear the audio of the telephone call and the page When you disable the Accept While Busy setting the incoming page is held in a Pending state it does not disrupt the telephone call and you cannot hear the page To enable or disable pages to play during an active call 1 Select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt
88. alls on VVX 1500 phones When you have active and held calls on VVX 1500 phones your phone displays the number of calls next to the line key If you have an active call and numerous held calls on a line the Active Call screen displays and a list of held calls displays above the soft keys as shown next If you have only held calls on your line the Active Call screen does not display Active and held calls on a VVX 1500 phone 4 18 PM Mon VIVAS 21 19 To Jack Jones Na Lauren Gates Na Jack Jones ER Milton Stone EA Teresa Swift 2077 SIP Hold Fran Hold Cath NA Z Wong rity m mn m 7 01 7 8 33 p r N Hold End Call Transfer Conference video EA A green bar on the line key indicates the line has an active call and a flashing red bar indicates the line has one or more held calls Your phone displays only the list of calls for one line at a time If you have multiple lines on your phone you have to select the line to view calls on that particular line To view a list of calls on your line Tap the line The line key glows green and a list of held calls displays above the soft keys The first held call on the line is automatically resumed You can manage a call by holding resuming or transferring the call or you can initiate a conference When you have more than three held calls on a line you can press the left and right arrow keys to display the remaining held calls
89. and computer To uninstall the Polycom BToE Connector 1 In the Start menu select All Programs gt Polycom gt Polycom BToE Connector gt Uninstall Polycom BToE Connector A dialog asking if you re sure you want to uninstall this product displays 2 Choose Yes to uninstall the Polycom BToE Connector A dialog showing the progress of the uninstall displays When the application is uninstalled a dialog asking to reboot your computer displays 3 Choose Yes to restart your computer immediately or choose No to restart your computer later You must restart your computer to fully uninstall the application Polycom Inc 176 Maintenance Tasks When your phone is unable to operate properly you need to investigate or troubleshoot issues among other tasks your administrator may ask you to perform This section shows you how to perform the following tasks e Investigate Phone Warnings e Restart the Phone e Update the Phone Configuration e est Phone Hardware e Clean the Touchscreen Investigate Phone Warnings When your phone is unable to perform certain tasks a warning icon displays in the status bar The warning icon lets you know that your phone has one or more important issues You can view details about the issues from the Warnings screen If you have a VVX 600 the icon has a counter indicating the number of warning messages you have and you can select the icon to automatically view the messages To view a detailed list
90. and Connect a Headset In order to use a Bluetooth headset with your phone you need to enable Bluetooth pair your headset and connect your Bluetooth device to your phone You can pair up to four Bluetooth headsets with your phone however you can connect only one headset at a time The following instructions are intended as a guide and do not apply to all Bluetooth devices You can usually find instructions for your headset on the device manufacturer s web site To enable pair and connect your Bluetooth headset to your phone 1 Navigate to Settings Basic Bluetooth Settings Bluetooth Radio The Bluetooth Radio screen displays 2 Tap On The Bluetooth icon displays in the status bar After the icon displays you can pair and connect your Bluetooth headset Polycom Inc 148 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 3 Turn your Bluetooth headset on and place the headset in Discovery mode Refer to your headset documentation for information on how to place your headset in discovery mode 4 Navigate to Settings gt Basic gt Bluetooth Settings gt Manage BT Headsets 5 Tap Scan to find your headset All nearby devices in discovery mode are added to the list and a red Bluetooth icon displays next to each unpaired headset 6 Select your headset and tap Add to begin the pairing process After your headset is added the Manage BT Headsets screen displays Your headset is paired and the Bluetoot
91. and Meeting view Month view displays all the days in the month with a dot next to the days that have meetings The current day displays in a darker color and days you select display in grey Meeting view displays the details for a chosen meeting Polycom Inc 123 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To display other calendar views from Day view Do one of the following gt Select Month or tap gj to access Month view Select a meeting to display Meeting view From Month view you can select a date to view meetings for that day and you can also view meetings for previous and upcoming months To navigate Month view Doone ofthe following gt To view the previous month select Previous or tap Kd gt To view an upcoming month select Next or tap B gt To view meetings use the arrow keys to select a day or tap a day From Meeting view you can view the meeting s start and end time location organizer required attendees and meeting description view meeting numbers that you can call to join meetings and join meetings To display Meeting view Doone ofthe following From Day view select a meeting From Month view select a date and select a meeting To return to Day view Select Exit or tap K Use Meeting Reminders By default your phone displays a meeting reminder 15 minutes before a meeting starts Every minute before the meeting starts the phone emits an alert to
92. and your VVX phone s hardware features For more information about attaching phone hardware including how to connect your phone to the network see the Quick Start Guide for your phone available on your phone s web page on Polycom Voice Support Polycom Inc 9 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 VVX 300 and VVX 310 Phones Hardware The following figure displays the hardware features on the VVX 300 and VVX 310 business media phones The table lists each numbered feature shown in this figure VVX 300 and VVX 310 hardware features 9m _ E N N m X 7 LAS VVX 300 and 310 Hardware Feature Descriptions Reference Feature Feature Description Number 1 Security slot Enables you to attach a universal security cable lock to your phone so you can on side secure it to a desktop 2 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Soft keys Enable you to select context sensitive keys that display along the bottom of the screen 5 Transfer key Transfers an active call to a contact 6 Dialpad keys Enable you to enter numbers letters and special characters You can also use the dialpad keys to sele
93. ansion Modules You cannot assign Lync contacts to line keys on VVX Expansion Modules with a paper directory card This feature is supported only on VVX Color Expansion Modules Ra VVX Color Expansion Modules automatically assign Lync contacts to the first available line key See the section Manage Lync Contacts for information on adding Lync contacts Identify Line Key Assignments You can identify which registrations busy lamp field contacts Lync contacts and favorites are assigned to each line key on your expansion module in the Status menu on your VVX phone To identify line key assignments 1 Select Settings gt Status gt Line Key Information 2 Press a line key on the expansion module The assignment and line number for the line key you pressed displays on your phone s screen 3 Press the line key twice to return to the previous menu or select Back Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility you can generate and download a PDF file with your VVX Expansion Module line key information You can print and insert the PDF file as a directory card on your expansion module Settings Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5 1 1 or later and registered with Lync Server access to the Web Configuration Utility is disabled by default as a security precaution Contact your system administrator for help enabling the Web Configur
94. aracter Enter a number Enter a special character Enter a space Delete one or more characters Polycom Inc Action Select Encoding or Mode and select ABC abc or Abc Select Encoding or Mode and select 123 Select Encoding and select one of the language options Press a dialpad key repeatedly to view the character options and stop when the character you want to enter displays in the field Wait one second and enter the next character Select Encoding or Mode and select 123 or press a dialpad key repeatedly to enter the number that displays on that key Select Encoding and select Abc ABC or abc Press the 1 0 asterisk or pound key one or more times to enter one of the following special characters e d1key V QQ 1 e key amp e Okey 70 e key 2 0j 1 You cannot access special characters when you are in numerical 123 mode Select Encoding and select one of the alphabetic Abc ABC or abc Press the 0 key You cannot enter a space when you are in numerical 123 mode Use the arrow keys to position the cursor to the right of the character or drag your finger across the characters until the cursor is positioned to the right of the character s you want to delete Press the Delete key or tap S3 2 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Enter Information Using the Onscreen Keyboard The onscreen keyboard is available on VVX 500 6
95. are 5 2 0 End Conference Calls By default when you end a conference call your connection to the call ends and the other participants in the conference remain in the call However your system administrator can set up your phone so that all connections terminate when you end a conference call To end a conference call During a conference call select End Call Hold and Resume Conference Calls When you place a conference call on hold you place all conference participants on hold To place one conference participant on hold see Manage Conference Call Participants To place a conference call on hold Select Hold If you re in the Calls screen highlight the conference first To resume a held conference call Select Resume Split Conference Calls When you split a conference you end the conference call and place the other two people on hold You can split an active or held conference call To split a conference call During a conference call select the Split soft key The conference call ends and the two participants are held in two separate calls Manage Conference Call Participants If your system administrator enables the conference management feature on your phone you can manage conference call participants in the following ways e Mute a participant e Hold a participant e Remove a participant from the conference e List information about a participant such as the participant s name number
96. are eva Ii AE Via Gainis o ERR E tis AI D RPEPR NEAN TEN DUNINLO n Fat UR PD NUMNIRERIU BERE R CES 18 Understand Phone ICONS and Status Indicators eise eene nennen nennen nnn nhanh nnn annt nana nnn 22 Enter Information in Data Fields ccccccssccecesececeseeecenececeneeeeeseetaescetenecetenecenenececegeeteegeetsgeeetseeetenesens 26 Enter Information Using the Dralpag rc dine shen ritas ed 2 SR ida daceddep lida utes Donde ned io S eua esca d asd casada ds 27 Enter Information Using the Onscreen Keyboard sscccccccccsseeeseeccessssseeeeeecesessaueesseceessssuaeseeeeessssaaaneeecesssssaaees 28 Use PinYim to Input Chinese Characters iiec e tote poudre iota irl cipere p dre Ee deeds 29 L g In toand LOCK YOUR PHONE s rcece conie cour e ep erue eoa Toce coe e eoa Toce coe Ed e eoe rore eie oen eoe oou 31 LOG INO Your PHONE T TI UE 31 LOG mand OULOr YOU IONE yids t P m 31 Chang YoUr FascWOft dines a era eH eel eee MI MMC MM IM E 32 Sign lnvand Qui or Evric om Your PROB ds trei Sce eig ei Wee ade ee ME Deed em E 32 LOOK YOUR PHONG 25 uiae rada tutta a Pu dc eO e ue meu ot t P Ir LI ae 33 LOOK ana Unlock YOU PHONG Lsssctads tete ot Re ED Macr hera o deer pc a er OE leverbdedct dus vasa dese dus 33 Change Your User PASS WOI snc oue HO aa UII MM MM MAMMA MA E 34 PCI er E t 35 Place and Answer JNudioGallSs sacri covebsaeor usc vetouba quts ecu i vut heces xus Su qMI
97. ation Utility Polycom Inc 166 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To generate and download the directory card using the Web Configuration Utility 1 In your Internet browser enter your phone s IP address into your browser s address bar To find your phone s IP address navigate to Settings gt Status gt Platform gt Phone Log in as a User enter the default password 123 and click Submit Click Utilities gt EM Directory select the VVX Expansion Module you want to generate a PDF for For example EM7 is chosen in the following figure Polycom vvx 410 Home Simple Setup Preferences Settings Diagnostics Utilities Import amp Export Configuration Phone Backup amp Restore Home Software Upgrade Phone Information Phone Model Soft Key Configuration Part Number MAC Address IP Address Restart Phone UC Software Version BootROM Software Version 5 Mstetssseatiils VIEWS Home Simple Setup 5 In the confirmation dialog select Yes to download the directory card 6 Select Save Open The directory card displays After you download the directory card you can print and insert the directory card in your VVX Expansion Module To insert the directory card on the VVX Expansion Module with a paper display 1 Place the tip of a paper clip under the plastic cover cut out of the VVX Expansion Module plastic cover to remove the plastic cover 2 Place the director
98. ave it select the ring type and select Play or tap BH Change the Volume You can increase the volume of your ringtone and the audio during a call To change the volume of what you hear during a call Press one of the Volume keys C1 19 to increase or decrease the call audio To change the volume of the incoming call ringtone When your phone is idle or ringing press one of the Volume keys to increase or decrease the volume Use Accessibility Features on Your Phone This section provides information for the accessibility features available on VVX business media phones as listed below e Features for Hearing Impaired Users e Features for Vision Impaired and Blind Users e Features for Mobility Impaired Users Features for Hearing Impaired Users The following table lists the accessibility features on VVX business media phones for hearing impaired users Accessibility Features on VVX Business Media Phones for Hearing Impaired Users Accessibility Feature Description Visual Message Waiting Indicator MWI An indicator light on the phone indicates that new messages are waiting Icons on the phone screen also indicate that the phone has new messages Polycom Inc 141 Polycom VVX Business Media Phones User Guide Accessibility Feature Adjustable ring tone and volume Adjustable call volume Visual notifications Visual ringing Electronic hookswitch support Headset Memory Mode Hearing Aid Compatible
99. being received display as black bars e Full Ifthe received video image is not the same aspect ratio as the phone s display area the video image is stretched to fill the area If the aspect ratios match no stretching occurs e Crop The video image is resized to maintain the correct aspect ratio Any parts of the image that do not fit within the area are cropped Polycom Inc 78 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 You can also choose to apply the same settings for video that displays on the full screen and in the call window The following pictures show how normal full and cropped modes display in the call window Far side video display settings 10 00 AM Ler a HO To Lauren Gates z To Lauren Gates H isi Hold End Call Metis Hold End Call Transfer Hold End Call Transfe Confrnc Normal Full Cropped To change the way far side video displays 1 Select Settings gt Basic gt Video gt Video Screen Mode For VVX 1500 phones select Menu gt Settings gt Basic gt Video gt Video Screen Mode 2 From the Video Screen Mode screen select and adjust the following settings gt Video Screen Mode Window Adjusts the video image that displays in the call window Select from Normal Full or Crop The default setting is Normal gt Video Screen Mode Full Screen Adjusts the video image that displays on the full screen Select from Normal Full or Crop The default setting is Norma
100. case or uppercase characters e Encoding Enables you to enter alphanumeric and special characters as well as characters in special languages The following tables list the Mode and Encoding options for the dialpad and the onscreen keyboard Mode and Encoding Options Mode Options Abc to capitalize the first letter only and use lowercase for the remaining letters ABC to enter uppercase only Abc to enter lowercase only 123 to enter numbers only Polycom Inc Encoding Options Abc ABC abc 123 ASCII for regular text Latin to enter accented characters Katakana for Japanese characters Unicode to store characters as double bytes 26 Polycom VVX Business Media Phones User Guide Mode Options UC Software 5 2 0 Encoding Options Cyrillic for Russian characters When the onscreen keyboard displays on VVX 500 600 and 1500 phones the Encoding and Mode soft keys are not available For tips on using the onscreen keyboard see Enter Information Using the Onscreen Keyboard Enter Information Using the Dialpad You can use the dialpad keys on your phone console to edit or update field information The following table describes how to enter different types of data on your phone using the dialpad Using the Dialpad Keys to Enter Information Data Type Enter numbers or characters in uppercase lowercase or title case mode Enter only numbers Enter text in another language Enter a ch
101. ce icons that display for Lync contacts on VVX 300 and 310 phones Presence Icons on VVX 300 and 310 Phones Icons J r Polycom Inc Description Available Busy In a Call In a Meeting Ina Conference Call Away Be Right Back Inactive Off Work Do Not Disturb Presenting In Presentation 106 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Icons Description Offline 7 Unknown A E Blocked Note Out of Office setting in Outlook displayed on presence icons ga An asterisk on a presence icon indicates that a contact has set Outlook to Out of Office For example if a contacts presence displays as Available with an asterisk that contact is signed into Lync client as available but has set Outlook to Out of Office In the following example figure Betty Cooper is available Lisa Wong is Do Not Disturb Marie Jones is Away and Michelle Dubois is in a call Presence information for Lync contacts Pa O CONSTAT Davies Michelle Dubois e In a call Betty Cooper Available Lisa Wong 7 Do Not Disturb Marie Jones New Call Forward DND MyStatus More On VVX 300 310 400 and 410 phones only a contact s presence status displays on the Lines screen To view your contact s activity description on VVX 300 310 400 and 410 phones Press and hold the contact s line key for one second Polycom Inc 107 Polycom VVX Business Media Phones User Guide UC
102. cemail Select Forward gt Forward to Voicemail All incoming calls are sent directly to your voicemail Divert Calls to a Contact You can divert all incoming calls from a particular contact to another contact To divert incoming calls from a contact 1 Select Directories gt Contact Directory On VVX 1500 phones press the Directory key and select Contact Directory 2 From the Contact Directory select a contact On VVX 1500 phones select a contact and tap Edit From the Contact Information screen select Edit or on VVX 500 and 600 phones tap Qj From the Edit Contact screen select Divert Contact and enter a contact s number Select Auto Divert Enabled oO a Aa OQ Select Save Initiate and Manage Conference Calls You can initiate a conference call with two or more contacts You can also hold resume or split a conference call Polycom Inc 53 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 If your system administrator enables the Conference Management feature on your phone you can manage each participant in the call With the Conference Management feature you can mute hold and remove individual participants in a conference call For more information see the section Manage Conference Call Participants Tips for Conference Calls When you are in a conference call follow these tips e Use the handset or a headset if you re in an open environment e Mute your microphone when you are n
103. cilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada Polycom Inc 189 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 CE and VCCI Mark This VVX 300 and 310 phone is marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC This VVX 400 and 410 phone is marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC The VVX 500 and VVX 600 are marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC This Polycom VVX 1500 phone is marked with the CE mark This mark indicates compliance with EC Directives 2006 95 EC and 2004 108 EC The VVX Camera is marked with the CE mark This mark indicates compliance with LVD amp EMC Directives 2006 95 EC amp 2004 108 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK CE Mark R amp TTE Directive EU only Cesky Czech Polycom UK Ltd t mto prohla uje Ze tento VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 je ve shod se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Danish Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 overholder de v sentlige krav og vrige rel
104. computer taskbar is on the same side as your phone the taskbar will block your cursor from accessing your phone Move your computer taskbar elsewhere to allow your cursor to access the phone The PDC extends your keyboard and mouse functionality onto your phone enabling you to do the following Cut copy and paste text from your computer onto your phone using keyboard shortcuts to cut Ctrl X copy Ctrl C and paste Ctrl V Or right click a field and select the Cut Copy or Paste icon You cannot cut copy and paste text from your phone to your computer Copy and paste information between fields on your phone screen by right clicking the field and choosing a clipboard command Ctrl X Ctrl C or Ctrl V Delete information on your phone by highlighting the information using your mouse and pressing the Delete or Backspace key Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone Enter numeric information such as phone numbers using the number keys above the alphabetic keys Use the Arrow keys to move within and between text fields Use your mouse scroll wheel to navigate through menus Hold Alt Up Arrow key and Alt Down Arrow key to adjust the volume level Note PDC limitations When you use PDC you cannot perform the following actions e Enter information in phone fields that don t have a flashing cursor e Place calls using the New Call soft key
105. ct Reject The call goes directly to voicemail Reject Calls from a Contact You can send incoming calls from a particular contact directly to your voicemail To reject calls from a contact 1 Select Directories gt Contact Directory On VVX 1500 phones press the Directory key and select Contact Directory 2 From your Contact Directory select a contact 3 From the Contact Information screen select Edit or on VVX 500 and 600 phones tap Qj 4 From the Edit Contact screen select Auto Reject Enabled and select Save Calls from the contact are sent directly to voicemail when the contact calls Reject Calls with Do Not Disturb You can enable Do Not Disturb DND to prevent your phone from ringing and to send all incoming calls directly to voicemail All calls you receive while DND is enabled are logged in your Recent Calls list Enabling DND on shared lines disables ringing only A visual notification of the call still displays and you have the option to answer or ignore the call When you enable DND the following occurs e The DND icon d displays in the status bar on all VVX phones On VVX 600 phones you can select the DND icon in the status bar to enable or disable the feature e When your phone is idle the DND icon displays next to your phone line on the Lines screen If you have new messages or forwarding enabled the messages or forwarding icon displays instead Polycom Inc 50 Polycom VVX Business Media Phone
106. ct menu items that have index numbers 7 Messages key Enables you to access and manage instant and voice messages Polycom Inc 10 Polycom VVX Business Media Phones User Guide Reference Number 8 9 10 11 12 13 14 15 16 17 18 Polycom Inc Feature Hold key Microphone Volume keys Mute key Speakerphone key Headset key Navigation key Select key Home key Line keys Screen Message Waiting Indicator UC Software 5 2 0 Feature Description Holds an active call or resumes a held call Transmits audio to other phones Adjust the volume of the handset headset speaker and ringer Mutes local audio during calls and conferences The key glows red when activated Enables you to place and receive calls using the speakerphone The key glows green when activated Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Scrolls through information or options displayed on the phone s screen Selects a field of displayed data Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen Enable you to select a phone line view calls on a line or quickly call a favorite contact Shows a 2 2 inch diagonal screen with a backlight that enables you to view menus and data Flashes red to indicate when you have new messages
107. cted by Smart Paging When Smart Paging is enabled the pages on the VVX Color Expansion Module are distributed across all connected expansion modules This feature is described and shown in the following scenarios e f you only have one expansion module connected to your VVX phone the pages are ordered sequentially on the module as shown in the next figure Press the first second or third Page key to view the corresponding pages Smart Paging on one connected VVX Color Expansion Module Polyconr e f you have two expansion modules connected to your VVX phone the pages are ordered non sequentially As shown in the next figure the pages display on the two expansion modules in the following order Pages 1 3 and 4 display on the first expansion module Polycom Inc 168 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 gt Pages 2 5 and 6 display on the second expansion module Smart Paging on two connected VVX Color Expansion Modules Polyconr Polyconr e f you have three expansion modules connected to your VVX phone the pages are ordered non sequentially As shown in the next figure the pages display on the three expansion modules in the following order gt Pages 1 4 and 5 display on the first expansion module gt Pages 2 6 and 7 display on the second expansion module gt Pages 3 8 and 9 display on the third expansion module Smart Paging on three connected VVX Color Ex
108. ctor 1 Unzip the downloaded file and select the application that corresponds to your operating system For example select Polycom BToE Connector 32 bit The Microsoft Lync BToE Connector Setup dialog displays 2 Click Agree and Install to continue 3 Choose an installation folder and click Install By default the Polycom BToE Connector application installs inthe C Program Files X86 folder A User Account Control dialog displays Polycom Inc 171 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 4 Ensure that the dialog lists Polycom Inc as the verified publisher and click Yes If Polycom Inc is not listed as the publisher click No and download the application again from the Polycom Support site A Windows Security dialog displays 5 Ensure that the dialog lists Polycom Inc as the publisher and click Install Select the Always trust software from Polycom Inc check box if you want your computer to automatically allow future software downloads from Polycom A dialog showing the Polycom BToE Connector installation s progress displays 6 After the software has finished installing click Finish Make sure the Reboot PC check box is selected By default Reboot PC is selected You need to reboot your computer to complete the installation process 7 After your computer reboots click the Polycom BToE Connector desktop icon or open the Start menu and select Polycom gt Polycom BToE Connector The Polycom
109. d only active calls so resume the held call first before ending it Select Transfer to send the call to another contact Select Conference to initiate a conference call Ignore or Reject Incoming Calls When you receive an incoming call you can choose to ignore or reject the call instead of answering This section shows you how to reject or ignore incoming calls in the following ways e Ignore or Silence Incoming Calls e Reject Incoming Calls e Heject Calls from a Contact e Reject Calls with Do Not Disturb Note Rejecting calls on shared lines You cannot reject calls on shared lines You can only silence the ringer Polycom Inc 49 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Ignore or Silence Incoming Calls You can ignore or silence a call to stop your phone from ringing Even if you ignore the call and silence the ringer an incoming call notification continues to display on your phone To ignore or silence a call From the Incoming Call window select Ignore for private lines or Silence for shared lines The Incoming Call window disappears your phone stops ringing and either the Home or Calls screen displays Reject Incoming Calls You can reject a call and send the call directly to voicemail Rejected calls display in the Missed Calls list in your Recent Calls list Rejecting calls is not available for shared lines To reject an incoming call From the Incoming Call window sele
110. d select either Default or Idle Browser Press Save You can stop the screen saver at any time by pressing any key or touching the screen When your phone is idle again for a specified period of time the screen saver starts again Use Personal Photos as Screen Savers On VVX 500 600 and 1500 phones you can enable your phone to display your personal photos as a screen saver To set up a screen saver of your pictures you need to set up certain screen saver settings place your pictures on a USB flash drive and attach the USB flash drive to the phone See the section View Your Phone Keys and Hardware for the location of the USB port on your phone Web Info Supported USB flash drives For a list of supported USB flash drives see Technical Bulletin 38084 Supported USB Devices for Polycom Phones The pictures you use must have the following file type and size properties File type BMP JPEG or PNG Maximum size 9999 x 9999 pixels To set up a screen saver of your pictures 1 2 Place one or more pictures on a USB flash drive either in the root directory or in a folder Attach the USB flash drive to your phone The USB icon EM displays on the status bar Select Settings Basic Preferences Picture Frame On VVX 1500 phones select Menu Basic Preferences Picture Frame From the Picture Frame screen select Folder and enter the name of the folder you placed your images in on the USB flash drive If you
111. ddress Book and Personal Address Book on your VVX phone Check with your system administrator to find out if this feature is available on your phone See the following sections for more information on using your GENBAND address books e Use the Global Address Book e Use the Personal Address Book Use the Global Address Book GENBAND s Global Address Book GAB is a read only directory similar to the Corporate Directory which is a company directory enabled and populated with contacts by your system administrator Using the GAB you can perform simple and advanced searches and save contacts to the Contact Directory or Personal Address Book You can access the GAB from the Features and Directory menu on all VVX phones or by pressing the Directories key on the VVX 1500 phone To access the Global Address Book from the Features menu Select Directories gt Global Address Book On VVX 1500 phones press the Directory key and select Global Address Book A search screen displays You can perform a simple or advanced search of the GAB on your phone A simple search enables you to search for contacts using either their first name last name or by typing a few letters in their name An advanced search enables you to choose to search for contacts by first name last name or phone number To perform a simple search of the Global Address Book Enter your search criteria and select Submit The search results display with a list of contacts
112. deo The VVX Camera is an optional accessory that attaches to the USB port on the VVX 500 and 600 phones See the VVX Camera Support page for information on how to attach the camera to your phone If you do not have a VVX Camera attached to your VVX 500 or 600 phone when you receive video during calls you can see your contact s video but your contact cannot see video from you The following sections are included e Tips for Video Calls e Use a VVX Camera with the VVX 500 and 600 Phones e Change Video Call Settings e Place a Video Call on VVX 500 600 and 1500 Phones e Manage Video Calls Without a VVX Camera e Place Audio Only Calls Tips for Video Calls Use these tips when you re in a video call e Check your video image to make sure it s clear bright and sharp For information on adjusting camera settings see Change Video Clarity e Avoid bright lights or windows behind you If the camera faces a window or bright lights you may have to adjust the camera settings To adjust camera settings see Change Video Call Settings e Avoid wearing bright colors all light or all dark clothing or busy patterns such as small checks or narrow stripes Pastels and muted colors look best on the screen e Use natural gestures and speak in a natural tone without shouting e Pause between sentences to allow for possible audio delay e During a conference call mute your microphone when not speaking e Avoid tapping or rustling papers near the
113. der and not in the root directory the phone displays a message stating that there are no available photos Make sure the picture you want to display on your phone is not in a sub folder on the flash drive Enable Screen Savers Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone the idle browser or pictures stored on a USB flash drive Ask your system administrator if this feature is available on your phone This section includes the following topics e Enable Screen Savers e Use Personal Photos as Screen Savers e Disable Screen Savers Enable Screen Savers The screen saver automatically starts each time your phone is idle a certain amount of time When you enable the screen saver you can choose to have your phone either display default photos stored on the phone or the idle browser see View the Idle Browser To enable a screen saver 1 Select Settings Basic Preferences Screen Saver Polycom Inc 134 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 4 5 On VVX 1500 phones select Menu Settings Basic Preferences Screen Saver From the Screen Saver screen select Screen Saver and select Enabled oelect Wait Time and enter the number of minutes the phone can wait after no activity before displaying the screen saver You can enter any time between one and 9999 minutes The default time is 15 minutes Select Type an
114. dit 2 Edit the information in the contact fields and select Save The contact s information is updated in the PAB To delete a Personal Address Book contact 1 In the Contact Directory screen select a contact and select Delete A message asking for confirmation to delete the contact displays 2 Select Yes to delete the contact entry The contact is deleted from your PAB on your phone and the GENBAND Personal Agent Polycom Inc 96 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Troubleshooting Modifying a contact entry fails If adding editing or deleting a contact fails a message displays with the reason the modification failed Depending on the reason for the failure the database state can change to out of sync Contact your system administrator if an out of sync message displays Edit Contacts Remotely When you edit a contact s information in the GENBAND Personal Agent on your computer the contact s information is updated on the GENBAND Call Server After the contact information is updated on the server your PAB contact s information is updated immediately on your phone and a notification with the nickname of the modified contact displays on the phone When a contact is deleted the phone deletes the contact from the PAB without any notification Polycom Inc 97 Update Your Presence Status Polycom phones enable you to sign in to your personal communication software client such as Microso
115. dset 1 Navigate to Settings Basic Bluetooth Settings Manage BT Headsets 2 From the Manage BT Headsets screen select your headset and select Disconnect Your headset remains paired to your phone but is no longer connected To connect it to your phone again select Connect Polycom Inc 149 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Timesaver How to quickly connect and disconnect your headset You can quickly disconnect your headset by turning your headset off When you turn it off the message Headset removed displays When you turn your headset back on the headset is connected again To remove your headset 1 Navigate to Settings gt Basic gt Bluetooth Settings gt Manage BT Headsets 2 From the Manage BT Headsets screen select your headset and select Remove Your headset is removed from the list and is no longer paired or connected with your phone Use the Polycom Desktop Connector The Polycom Desktop Connector PDC enables you to use your computer mouse and keyboard to navigate and enter information on your phone This feature is especially useful when you are working with built in applications such as the Web Browser see Use the Web Browser The PDC is compatible with any language your phone and computer supports including most Asian and Central European character sets Contact your system administrator to find out if your phone supports the PDC Before you can enable and use the
116. dset key glows green e When both an analog and USB headset are connected the USB headset is used automatically for all calls e When two USB headsets are connected the headset you connected first is used automatically for all calls After you connect a headset to your phone you can set up your phone to use the headset automatically when answering and placing calls To enable this feature see the section Use Your Headset for All Calls When you use a headset that supports electronic hookswitch EHS you can use the controls on your headset to answer and end calls In addition you can mute calls and control the volume from your headset if supported on your chosen headset To learn how to use this feature see the section Use Electronic Hookswitch Polycom Inc 145 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 You can also use Bluetooth headsets with VVX 600 phones To use a Bluetooth headset see Use Bluetooth Headsets with Your VVX 600 Phone Note Features available on your headset For information on your headset s features as well as how to sync your headset with your phone see your headset s documentation Use Your Headset for All Calls You can set up your phone so that all incoming and outgoing calls automatically use your headset To use this feature you must enable and activate Headset Memory Mode To enable Headset Memory Mode 1 Navigate to Settings Basic Preferences Headset He
117. dware features E D Polycom 12 14 10 VVX 500 and 600 Hardware Feature Descriptions Reference Feature Feature Description Number 1 Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle To secure the handset remove the tab reverse it so the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset 2 Speaker Provides ringer and speakerphone audio output 3 Dialpad keys Enable you to enter numbers letters and special characters You can also use the dialpad keys to select menu items that have index numbers 4 Security slot Enables you to attach a universal security cable lock to your phone so you can on side secure it to a desktop 5 Microphone Transmits audio to other phones 6 Volume keys Adjust the volume of the handset headset speaker and ringer Polycom Inc 14 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Reference Feature Number 7 10 11 12 13 Polycom Inc Mute key Speakerphone key Headset key Touchscreen Home key Message Waiting Indicator USB port Feature Description Mutes local audio during calls and conferences The key glows red when activated Enables you to place and receive calls using the speakerphone The key glows green when activated Enables you to place and receive calls through a headset The
118. e Press the boss s line key All held calls display as shown next on the VVX 400 2 03 PM 2 missed calls Line Tom Davies 1 call Hold Lisa Wong 1 01 es ae Ashley e y Marie Pickup Dial On behalf Exit To resume a call held on a boss s line 1 Press the boss s line key 2 Select the call and select Pick Up Polycom Inc 66 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Call on Behalf of a Boss As a delegate you can make calls on behalf of your assigned boss s lines To place a call on behalf of an assigned boss 1 Press the boss s line key 2 Select On behalf as shown next Tom Davies Busy tQ tdavies bor ee com tB 2331 Exit 3 Select a contact and select Dial or on VVX 500 and 600 phones tap mam The delegate and third party phones display a notification indicating that a delegate is calling on behalf of a boss as shown next i Line Betty Cooper e x On behalf tdavies bcooper Call on behalf of Tom Davies mauDois Answer Reject Forward More End Call When a call is made on behalf of the boss s line a solid red bar displays on the line key on the boss s phone Join Conference Calls You can join an incoming conference call on behalf of a boss s line and add the boss to the conference call To add a boss s line to a conference call 1 Press the Conference soft key 2 Dial the boss s number or select the contact 3 After the call is
119. e next time you display the list all call types display the default filter Manage the Contact Directory You can store a large number of contacts in your phone s Contact Directory Contact your administrator for the exact number of contacts available on your phone You can perform the following tasks in your Contact Directory e View contact information e Search for contacts e Dial contacts e Add contacts e Update contact information e Delete contacts To view your Contact Directory Select Directories Contact Directory On VVX 1500 phones press the Directory key and tap Contact Directory From your Contact Directory you can scroll to view contacts or enter a search criteria to find your desired contact To view contact information n your Contact Directory select a contact The Contact Information screen displays with the contact s name and phone number Additional information such as a job title label or email address can also display To search for a contact 1 In the Contact Directory select Search 2 From the Search screen enter your search criteria and select Search If you re using the onscreen keyboard on VVX 500 600 and 1500 phones tap Mii then Search A list of search results displays When you add a contact to your Contact directory you can choose how much information you want to enter for your contact You are required to only enter a contact number for each new contact The following
120. ed by your system administrator Additionally MADN members can use privacy codes and soft keys to temporarily disable privacy on an active call on a private shared line The following are three types of privacy codes that you can use to enable and disable privacy on a shared line e Privacy Access PRV code Enables privacy for an active call on a non private line e Privacy Release Activation PRLA code Disables privacy for an active call on a private shared line e Privacy Release Cancel PRLC code Re enables privacy for an active call on a private shared line When a shared line is configured as private or when privacy is enabled on an active call bridging is disabled and other MADN members cannot barge in on an active call on the shared line To enable privacy for an active call on a non private line During an active call do one of the following Select Transfer and dial the PRV code given to you by your administrator For example dial 97 Select the Privacy soft key if enabled as shown next Line u9928630 es T0 9199928216 Hold End Call Transfer Confrnc Priv Polycom Inc 59 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 A confirmation tone plays and the call is resumed automatically After you enable privacy for an active call on a non private shared line you cannot disable privacy for the call You can allow other MADN members to join an active call by transferring the call or in
121. edia Phones User Guide UC Software 5 2 0 4 5 6 The recommendation area shows the possible character matches For example when Qing is selected the recommendation area shows KIRA A FF A navigation indicator displays if more matches are available Use the left and right arrow keys or swipe the recommendation area on the touch screen to change the selected character Press the Select key to select the character from the recommendation area After the character is selected it displays in the input field at the cursor location Repeat preceding steps until entry is complete The PinYin input widget disappears if you press or no keys are pressed for 5 seconds To enter Chinese characters using the PinYin widget and the onscreen keyboard 1 oO a A OQO Tap E Tap to verify that PinYin is the default input mode A list of language options display Ensure that XT9 PinYin is selected Enter the PinYin text using the onscreen keyboard Tap on the onscreen keyboard to select the character from the recommendation area Repeat preceding steps until entry is complete Polycom Inc 30 Log In to and Lock Your Phone This section describes security features available on your VVX phone Polycom VVX phones enable you to lock your phone log in to your phone with login credentials and sign in to Microsoft Lync This section includes the following topics e Log In to Your Phone e Sign In and Out of Lync on Yo
122. een press Manage Favorites To reorder your favorites 1 From your Contact Directory select a contact 2 From the Contact Information screen select Edit or tap 7l 3 From the Edit Contact screen select Favorite Index and enter a new favorite index number 4 Select Save To delete a favorite 1 From your Contact Directory select the contact 2 From the Contact Information screen select Edit or tap Bu 3 From the Edit Contact screen select Favorite Index and delete the favorite index number 4 Select Save User Tip Quickly deleting a favorite From the Lines screen press and hold the favorite until the Contact Information screen displays Select Delete or tap L The contact remains in your directory but is no longer a favorite Use Buddy Lists A Buddy list is a list of users whose status or presence you can monitor Users update their presence setting such as Be right back Out to lunch or Busy and you can view their status in real time from your Polycom Inc 101 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Buddy list You can also view your buddies status from the Lines and Home screens if your buddy is a favorite In this section you ll learn how to e Update your presence status e Set up and manage a Buddy list e Block people from monitoring your status e Monitor your buddies from your phone Note Buddies and Microsoft Lync Server If your phone is configured to work
123. eferences Global Address Book View Persistency On VVX 1500 select Menu Settings Basic Preferences Global Address Book View Persistency 2 Select Enable View Persistency is enabled and you can view your most recent search each time you return to the GAB Use the Personal Address Book The Personal Address Book PAB enables you to import contacts from GENBAND to the Contact Directory on your VVX phone Additionally you can search for contacts edit contact information and save contacts to the PAB Note Adding contacts to address books Before importing contacts to your Polycom phone make sure you save all of your contacts to your PAB using your GENBAND Personal Agent on your computer Saving all of your contacts to the PAB ensures that your contacts are downloaded to the Contact Directory on your phone You can access the PAB from the Features or Directory menu on all VVX phones and by pressing the Directory key on the VVX 1500 phones To access the Personal Address Book Select Directories Contact Directory On your VVX 1500 phones press the Directory key and select Contact Directory The Contact Directory screen displays with a list of PAB contacts Polycom Inc 95 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To view contact information in the Contact Directory Select a contact and select Edit The contact s information including first and last name directory numbe
124. egian Polycom UK Ltd erkl rer herved at utstyret VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Polish Niniejszym Polycom UK Ltd o wiadcza e VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Portugu s Portuguese Polycom UK Ltd declara que este VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Slovensko Slovenian Polycom UK Ltd izjavlja da je ta VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolocili direktive 1999 5 ES Slovensky Slovak Polycom UK Ltd tymto vyhlasuje Ze VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 spl a z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Suomi Finnish Polycom UK Ltd vakuuttaa t ten ett VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen Svenska Swedish H rmed intygar Polycom UK Ltd att denna VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 st r verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG ORI JIABDRRRMWNRECT CORB RER CER q cttHB jCUCV E275
125. ellation Issues In some cases when you are using your headset your contacts may experience audio or echo issues such as feedback of your voice or of their own voice during the call If your contacts hear an echo during a call when using your headset you need to enable echo cancellation on your phone To enable echo cancellation on your phone 1 Navigate to Settings Basic Preferences Headset Echo Cancellation For VVX 1500 phones navigate to Menu Settings Basic Preferences Headset Echo Cancellation 2 Select Enabled Bluetooth Headset Issues If you encounter any issues using a Bluetooth headset see the following table for possible solutions to common problems Polycom Inc 182 Polycom VVX Business Media Phones User Guide Common Bluetooth Headset Issues and Solutions Issue The Bluetooth settings do not display on my phone My headset doesn t pair automatically UC Software 5 2 0 Corrective Action Do one of the following e Check with your system administrator to see if the Bluetooth feature is enabled on your phone e Make sure the Bluetooth Radio setting is on See Enable Bluetooth and Connect a Headset If your headset is an older model you may need to enter a password before the headset can pair with your phone Troubleshoot Recording Issues If you encounter any issues recording calls see the following table for possible solutions to common problems Common Recording I
126. enabled Phones play Priority broadcasts at the phone s current audio level e Emergency By default broadcasts sent to group 25 are considered Emergency broadcasts An Emergency broadcast interrupts Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb is enabled Send and Receive Pages To send and receive pages you need to subscribe to certain paging groups By default you are subscribed to paging groups 1 24 and 25 This means that you can send and receive pages to paging groups 1 24 and 25 Contact your system administrator to find out which paging group you are subscribed to Send Pages When you send a group page it is automatically sent to paging group 1 which is your default paging group You can change the default paging group to any group you want To change the default paging group see Change the Default Paging Group If you change your default paging group you are automatically subscribed to the group you selected You cannot send a Page mode page while you are in an active call To send a page 1 Select Paging 2 From the Paging Groups screen select the paging group to send the page to 3 To begin a page select Page Just before the page starts you ll hear an alert tone and then the page begins Polycom Inc 115 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 4 Begin speaking 5 To end the page select End Page Receive P
127. ence call a Video soft key displays You can select this soft key to access video functions that can stop video transmission display video in full screen and swap the windows in which the video displays You can stop transmitting video at any time during a call For information on how to prevent video from transmitting for all calls see the section Stop Video for All Calls To stop sending video during a call Do one of the following gt Press the Stop Video or Video Mute soft key On VVX 500 and 600 phones with a VVX Camera the LED light is amber when video is not transmitting gt Close the Privacy Shutter On VVX 500 and 600 phones with a VVX Camera no LED light shows when the shutter is closed The stop video icon E displays next to your PIP video and the far side cannot see you Stopping video or closing the camera shutter does not create an audio only call Even if you stop video video information is still transmitted to the far side as a still picture and the call is still a video call To dial an audio only call see Place Audio Only Calls Note How can I stop far side video You can t start and stop far side video If your phone is set up to receive far side video the far side video always displays Polycom Inc 80 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 If the far side cannot send video or stops sending video a No Video icon displays on your phone as shown in the next figure
128. enter the number of minutes the phone should wait during off hours before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 1 minute 4 Select User Input Idle Timeout and enter the number of minutes the phone should wait after a key press or screen select before starting power saving mode Enter a number between 1 minute and 10 minutes The default is 10 minutes 5 Select Save Change Audio Settings You can change the following audio settings for your phone e Change Incoming Call Notifications e Seta Ringtone for Incoming Calls e Seta Ringtone for Individual Contacts e Change the Volume Polycom Inc 139 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Change Incoming Call Notifications You can choose whether you hear sound effects all phone sounds except call audio from the handset headset or speaker For example you can configure your phone to ring on your headset instead of the speaker By default you hear all sound effects from the speaker To change your incoming call notifications 1 Select Settings Basic Preferences Audible Ringer On VVX 1500 phones select Menu Settings Basic Preferences Audible Ringer 2 From the Audible Ringer screen select a location to hear sound effects Select Speaker to hear sound effects only from the phone s loudspeaker Y oelect Handset to hear sound effects only from the handset Y oelect Headset
129. ers View the Idle Browser The Idle Browser shows non interactive web content on the idle screen that displays when your phone is idle Your system administrator determines what displays on the Idle Browser for your phone When your phone is idle you can view an Idle Browser when you switch between the Home and Lines screens To see the Idle Browser you need to enable the screen saver see Enable Screen Savers The VVX 1500 phone does not support the idle browser To view the Idle Browser When your phone is idle press You cannot display the Idle Browser when your phone has calls in progress Use the Web Browser The Web Browser is an interactive browser that you can use to search the Internet and view web pages From the Web Browser you can select hyperlinks to view more web pages enter information into text boxes and scroll through web pages There are scrolling indicators on the screen that indicate your position on the web page To view the main browser From the Home screen select Applications On VVX 1500 phone press the Applications key A toolbar with navigation and editing icons displays for three seconds along the bottom of the Web Browser as shown next You can use the navigation and editing icons to navigate between web pages and enter information into text boxes in the Web Browser User Browser Navigation Soft Keys The navigation icons in the Web Browser enable you to view previous web pages refres
130. ete Then enter the characters you want Polycom Inc 28 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use PinYin to Input Chinese Characters PinYin is a commonly used text input method for Chinese characters The PinYin text input feature on VVX phones uses Nuance XT99 Smart Input to enable you to enter Chinese characters into text data fields using the phone s dialpad keys or onscreen keyboard Web Info About the PinYin text input For more information on the PinYin text input see the Nuance s XT9 Smart Input web site Use the PinYin Input Widget You can enter Chinese characters in the contact directory corporate directory and browser using the PinYin input widget and the dialpad keys or onscreen keyboard When you select a data field to edit the PinYin input widget automatically displays when Simplified or Traditional Chinese is set as the displayed language on your phone The following figure shows the PinYin widget on the VVX 1500 phone PinYin Input Widget in the Contact Directory 17 2 b AO bad 98139 Bis _ i To enter Chinese characters using the PinYin widget and the dialpad keys 1 Enter the PinYin text that corresponds with the letters on the phone s dialpad For example press 7464 The possible PinYin matches display in the text field with the first match highlighted 2 Press to toggle between selections Polycom Inc 29 Polycom VVX Business M
131. evante krav i direktiv 1999 5 EF Deutsch German Hiermit erkl rt Polycom UK Ltd dass sich das Ger t VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 in Ubereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab Polycom UK Ltd seadme VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 vastavust direktiivi 1999 5 EU p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele English Hereby Polycom UK Ltd declares that this VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Spanish Por medio de la presente Polycom UK Ltd declara que el VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE EAAnvikh Greek ME THN IAPOYZA Polycom UK Ltd AHAONEI OTI VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 ZYMMOPQOONETAI MPO TIZ OYZIOAEIZ ANAITHZEI2 KAI TIZ AOINES ZXETIKE2 AIATA El2 TH OAHTIA 1999 5 EK Francais French Par la pr sente Polycom UK Ltd d clare que l appareil VVX 300 VVX 310 VVX 400 VVX 410 500 VVX 600 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Italian Con la presente Polycom UK Ltd dichiara che questo VVX 300
132. ey are involved ina procedure or user action Also used to highlight text to be entered or typed Italics Used to emphasize text to show example values or inputs in this form lt example gt and to show titles of reference documents available from the Polycom Support Web site and other reference sites Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents Coucner Used for code fragments and parameter names Polycom Inc 8 Get Started Before you use your phone take a few moments to familiarize yourself with its features and user interface This chapter details your phone s components the screen layout of your phone and how to navigate your phone s interface The terms the phone and your phone refer to any of the business media phones Unless specifically noted in this guide especially with regard to phone graphics all VVX phones operate in similar ways Note Accessing Features and Options ga As you read this guide keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment As a result some features may not be enabled or may operate differently on your phone Additionally the examples and figures in this guide may not directly reflect what displays or is available on your phone screen View Your Phone Keys and Hardware Use the following figures and tables to underst
133. f California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT B
134. firewall on your computer To check whether Polycom BToE Connector is an allowed program 1 Select Start Control Panel System and Security Windows Firewall Allow a program through Windows Firewall 2 Click Change Settings Polycom Inc 184 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 3 Search for Polycom BTOE Connector in the list of applications and check Domain Home Work and Public networks QOO w Windows Firewall Allowed Programs 4 Search Control Panel v For your security some settings are managed by your system administrator Allowed programs and features Name Domain Home Work Pri Public Group Policy No No No No No No No No No S Polyapp S S Polyapp S S Polyapp K S Polyapp Polyapp K KI Polyapp K KI Polyapp CE O A O EE KI S K S Polyapp malbec S S S Polycom BToE Application amp pxmlProxy _MRemote Assistance 4 Click OK Return to Enable and Pair Better Together over Ethernet and follow the steps for pairing your Polycom phone with your computer Polycom Inc 185 Get Help For additional information about the Polycom VVX Business Media Phones the VVX Camera and the VVX Expansion Modules view the following support pages Polycom VVX 300 and 310 Polycom VVX 400 and 410 Polycom VVX 500 Polycom VVX 600 Polycom VVX 1500 Polycom VVX Camera
135. following ways e Forward Incoming Calls e Forward Incoming Lync Calls e Divert Calls to a Contact Polycom Inc 51 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Forward Incoming Calls You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts Forward an Incoming Call to a Contact You can forward an incoming call directly to a contact without answering the call To forward an incoming call to a contact 1 Inthe Incoming Call screen select Forward 2 From the Call Forwarding screen enter the forwarding number and select Forward Forward All Calls to a Contact You can set up your phone to forward all calls to a contact which you can also do with the Do Not Disturb feature enabled Call forwarding is not available on shared lines Note Call Forwarding and Microsoft Lync Server If your phone is configured to work with Lync Server your call forwarding options are different than those described below For more information on forwarding calls with Lync see the section Forward Incoming Lync Calls To forward all calls to a contact 1 Select Forward or select Settings Features Forward For VVX 1500 phones select Menu Features Forward 2 If your phone has multiple lines select a line 3 From the Forwarding Type Select screen select a forwarding type Always Forwards all incoming calls NoAnswer Forwards all unanswered incoming calls
136. ft Lync and update your presence status on your phone This chapter provides information on how to update your Lync presence status or Buddy status on VVX phones in the following sections e Update Your Lync Presence e Update Your Buddy Status Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone Update Your Lync Presence You can change your Lync presence status and presence information on your phone or in the Lync client on your computer Your presence status information includes your availability and an activity description Any Lync contact can view your presence information When your presence information changes on any device the information is automatically updated on your phone and in the Lync client To change your presence status on your phone 1 Press the MyStatus soft key or select Settings gt Features gt Presence gt My Status On VVX 1500 phones tap the MyStatus soft key or select Menu gt Features gt Presence gt My Status 2 Choose your desired presence status as shown next Exit My Status Available 1 G Available 2 a Busy 3 f Do Not Disturb 8 fed Be Right Back Reset You can change your status to Available from any other status by pressing Reset For information on viewing your contacts presence status see the section View Lync Contacts
137. ft UC One contacts and groups on your phone but you cannot create new groups delete existing groups or move contacts from one group to another on your phone You can alter groups only in the BTBC client on your computer To view the BroadSoft UC One contacts Select Directories UC One Contacts Your UC One contacts display by groups Contacts display under the All Contacts group if there are no user defined groups Web Info Additional information on using BroadSoft applications For information on using BroadSoft applications refer to the following resources e BroadSoft UC One e BroadTouch Business Communicator e BroadCloud Instant Messaging amp Presence Polycom Inc 112 Access Send and Broadcast Messages You can send and access a variety of audio verbal video and written messages on VVX phones This section includes the following topics e Access Voicemail and Video Messages e Send Instant Messages e Broadcast Messages with Group Paging e Broadcast Messages with Push to Talk Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone Access Voicemail and Video Messages Voicemail is available on Polycom VVX phones However only VVX 1500 phones support video messages Contact your system administrator to find out if your phone supports video messages Your phone
138. g table lists the accessibility features on VVX business media phones for mobility impaired users Accessibility Features on VVX Business Media Phones for Mobility Impaired Users Accessibility Feature Auto answer feature Dedicated headset jack that enables the auto answer function Touchscreen Polycom Inc Description VVX phones can auto answer calls so you don t have to lift a handset push a button or select a key to answer a call see Answer Calls Automatically If you use a headset you can set up your phone so that all calls use your headset see Use Your Headset for All Calls VVX 500 600 and 1500 phones have large touchscreens that you can select swipe and press to perform phone functions and activate features 143 Polycom VVX Business Media Phones User Guide Accessibility Feature Large keys Built in speakerphone Adjustable phone stand Polycom Desktop Connector application Polycom Inc UC Software 5 2 0 Description VVX phones have large keys that are well spaced on the phone console A built in speakerphone allows you to use the phone without having to use a handset or headset VVX phones have stands that you can adjust to various angles so your phone sits at a comfortable angle on your desktop see your phone s Quick Start Guide on Polycom Voice Support web page You can use your computer s mouse and keyboard to enter information and navigate screens on your VVX phone
139. gt Directory gt On the VVX 1500 press the Directories key 2 Choose a directory 3 From your directory select a contact 4 From the Contact Information screen select the contact s phone number The call is automatically placed on VVX 500 and 600 phones 5 On VVX 300 400 and 1500 phones select Dial You can also call contacts from the search screen in your directory To call contacts from the directory search screen 1 Select Directories Polycom Inc 37 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 On VVX 1500 phones press the Directories key 2 Select Search enter your contact s first or last name and select Search 3 Select your contact 4 In the Contact Information screen select the contact s number and select Dial Place Calls from a Locked or Logged Out Phone When your phone is locked or you are not logged in to the phone you can place calls only to emergency numbers such as 911 and up to five authorized numbers that your administrator can set up You cannot call any other numbers from a locked or logged out phone To call an authorized number from a locked phone 1 Select New Call 2 From the Place an Authorized Call screen select a number and select Dial or on VVX 500 and 600 phones tap EU Place an Intercom Call The intercom on your phone enables you to place a call to a contact that is answered automatically on the contact s phone The intercom call is automatically answe
140. h icon displays next to the headset 7 Select your headset and select Connect The Bluetooth Headset icon displays next to your headset after the headset is paired and connected The Bluetooth Headset icon also displays in the status bar If you select the icon the Bluetooth Settings screen displays You can now use your headset to handle calls Manage Calls with Your Bluetooth Headset When your Bluetooth headset is turned on paired and connected with your phone you can perform the following tasks e Use the headset to handle calls including muting and adjusting the call volume e Initiate and end calls on your headset by pressing or using a control on the headset e Switch to handset or speakerphone mode during a headset call by picking up the handset or pressing 4 When you turn the headset off the headset is no longer connected but remains paired to your phone When you turn the headset back on the headset is reconnected Disconnect and Remove Your Bluetooth Headset You can disconnect your headset from your phone but still keep it paired When you disconnect a headset it remains paired so you can easily connect it to your phone again You can also remove your headset so that it is no longer paired or connected When you remove your headset it won t display in the Manage BT Headsets screen To connect it back to your phone you ll need to scan for the device add it and connect it again To disconnect your hea
141. h the current page return to the browser s Home page or return to your phone s Home screen The following table lists the navigation icons that display in the Web Browser Polycom Inc 126 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Navigating the Web Browser Icon Action Returns to the previous web page Refreshes the current web page EF Stops refreshing ES Returns to the browser s home page Displays the toolbar permanently so it does not hide every three seconds When the toolbar is permanently enabled the icon changes to E Enables the toolbar to hide every three seconds To display a hidden toolbar you have to press the touchscreen until the toolbar displays VVX 500 600 and 1500 phones Returns to the phone s Home screen Enter Information into the Browser The editing icons in the Web Browser enable you to enter information in text boxes To display the editing icons Select a text box in the Web Browser The following table lists the editing icons that display in the Web Browser Editing Icons in the Web Browser Icon Action Selects lowercase uppercase or numerical mode or a special character encoding Displays an onscreen keyboard VVX 500 600 and 1500 phones Hides the editing icons and display the navigation icons Use the Launch Pad on VVX 1500 Phones The Launch Pad on VVX 1500 phones is an optional feature that enables you to access local or web applications d
142. he Australian Communications Authority as Telecommunications Technical Standard AS ACIF S004 2006 You should be aware that under certain operating conditions the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset Polycom Inc 194 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Operating Ambient Temperatures e Operating temperature 32 to 104 F 0 to 40 C e Relative humidity 5 to 95 noncondensing e Storage temperature 40 to 160 F 40 to 70 C Hearing Aid Compatibility HAC This product is hearing aid compatible Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e waste Restriction of Hazardous Substances Directive RoHS All Polycom products comply with the requirements of the EU RoHS Directive Statements of compliance can be obtained by contacting TypeApproval polycom com Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Detailed information is available at http www polycom com company about us recycle program html Applies to VVX 600 Phones Only Radiation Exposure Statement The antenna used fo
143. he Change User Login Password screen enter your old and new password information and select Enter Your password is changed The next time you log in to a phone you need to enter your new password Sign In and Out of Lync on Your Phone You can sign in to Microsoft Lync on your phone with your login credentials your domain e mail user name and password or your PIN authentication Your system administrator provides you with your login credentials or PIN authentication Check with your system administrator to find out if this feature is available on your phone To sign in to Lync on your phone 1 Select the Signin soft key or select Settings gt Features gt Microsoft Lync gt Signin For VVX 1500 phones select Menu Features Microsoft Lync Signln 2 Enter your login credentials or your phone extension and PIN A confirmation message displays when your phone successfully signs into Lync Polycom Inc 32 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Troubleshooting can t log in using my login credentials If you input the wrong login credentials or PIN authentication and lock your account contact your system administrator To sign out of Lync on your phone Press the SignOut soft key or select Settings Features Microsoft Lync SignOut For VVX 1500 phones select Menu Features Microsoft Lync SignOut After you sign out of Lync you cannot call or view your Lync co
144. he upgrade is complete when you receive a message stating that either firmware sync complete or upgrade failed For more information on the firmware sync complete or upgrade failed message locate the message in this table Indicates that your camera is ready to use Indicates that your camera is ready to use However your phone is not enabled to send and receive video See your system administrator Indicates that the camera firmware sync is finished and your camera is in the process of rebooting Indicates that your camera is ready to use for your next video call Indicates that your camera is ready to use 74 Polycom VVX Business Media Phones User Guide Message VVX Camera attached Contact administrator to enable UC Software 5 2 0 Action Indicates that your camera is ready to use However video your phone isn t enabled to send and receive video See your system administrator VVX Camera attached Video available when next idle Indicates that your camera is ready to use for your next video call VVX Camera removed Indicates that you have detached your camera from your phone VVX Camera is not connected Indicates that a VVX Camera is not attached to your phone but you are accessing a feature or function that requires that the camera be attached Change Video Call Settings When you update video settings you change the way all video calls display on your VVX 500 600 and 1500 pho
145. he video when video calls are auto answered The default setting is No See the section Video Calls for more information on placing video calls 6 Select Save These settings are applied to all incoming calls on your phone Polycom Inc 42 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Answer Calls on a Locked Phone When you set up your phone so that you can answer incoming calls when your phone is locked see Lock Your Phone you can answer calls by entering your user password To answer a call on a locked phone 1 From the Incoming Call window select Answer 2 Enter your user password and select Enter The call connects Answer Calls from VVX Expansion Modules You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module See the section Connect Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules To answer calls Press the expansion module line key with a flashing green LED indicator Switch among the Handset Headset and Speakerphone You can place and answer calls on your phone using the handset speakerphone or headset You can alternate between the three modes during calls if available To switch among the handset headset and speakerphone During a call pick up the handset press or press 4 For example if you re using the handset press to switch to the headset or press to switch to the speakerphone
146. her call participants that you are barging in on the call Any member in a bridge call can leave the call and the call remains active To leave a bridge call Select the End Call soft key or place the handset in the cradle Your connection to the bridge call is ended and the other call participants remain on the call You can rejoin a bridge call after leaving by pressing the Barge In soft key again Hold and Resume Calls Any MADN member can resume a held call on the shared line When an active call is placed on hold on the shared line all group members are notified of the call s new status by a flashing red LED light on all members phones if enabled by your system administrator Polycom Inc 58 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To hold a call on the shared line Select the Hold soft key A flashing red LED light indicates that a call is on hold on the shared line To resume a call on the shared line Do one of the following gt Select the corresponding line key and lift the handset gt Press and hold the corresponding line key and select Resume When a held call is resumed by another MADN member the other group members are notified of the call s new status with a steady red LED light on the members phone Enable Privacy Any MADN member can temporarily enable privacy for an active or bridge call on a non private shared line using privacy codes or privacy soft keys configur
147. high levels for both Backlight On and Backlight Idle intensities decrease To change the backlight intensity 1 Select Settings Basic Backlight Intensity On VVX 1500 phones select Menu Settings Basic Backlight Intensity 2 From the Backlight Intensity screen select Backlight On Intensity 3 From the Backlight On Intensity screen select the intensity you want and select Back The default is High 4 From the Backlight Intensity screen select Backlight Idle Intensity 5 From the Backlight Idle Intensity screen select the intensity you want and select Back The default is Low Polycom Inc 131 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 6 From the Backlight Intensity screen select Maximum Intensity 7 From the Maximum Intensity screen select Up or Down or drag your finger along the slider to increase or decrease the maximum intensity the screen displays The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims To change the Backlight Timeout 1 Select Settings gt Basic gt Backlight Timeout On VVX 1500 phones select Menu gt Settings gt Basic gt Backlight Timeout 2 From the Backlight Timeout screen select the number of seconds the phone is idle before the b
148. il the incoming call displays in the Home or Calls screen For more information about this feature see your system administrator To answer an incoming call Do one of the following gt Pick up the handset gt Press or select Answer gt Press After you answer the incoming call the call becomes active When you don t answer the call within 10 seconds the Incoming Call window disappears and either the Home or Calls screen displays The screen that displays depends on the last screen displayed on your phone To answer the call from the Calls screen Select the incoming call and select Answer Note Answering calls when your phone is locked If your phone is locked you must enter a user password before answering the call See the section Answer Calls on a Locked Phone Polycom Inc 41 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Answer a Call When in a Call When you are in an active call and an incoming call arrives on the same or a different line a call waiting tone beeps and the Incoming Call window displays To answer an incoming call during a call Select Answer The active call is placed on hold and the incoming call becomes active If you don t answer the call within 10 seconds the Incoming Call window disappears and either the Home or Calls screen displays Answer Calls on Shared Lines Incoming calls to the shared line causes all phones to ring and the ca
149. ile To stop recording Do one of the following gt Select Stop gt Select Back gt End Call When you stop recording the USB icon displays in the status bar The recording also stops when the active call ends no matter who ended the call Caution Removing a USB flash drive during a recording Polycom recommends that you do not remove the USB flash drive while recording The file being recorded will be incomplete and cannot be played back later When you remove the USB flash drive while recording you can also damage the flash drive itself Record Conference Calls You can record a conference call in the same way as an active call with the following exceptions e All conference call participants are recorded When a conference participant mutes his or her audio that participant is not recorded e When you place a conference call on hold the recording pauses You can place or answer other calls which are recorded in the same file When you resume the conference call the recording resumes To record a conference call During an active conference call select Record gt Start Polycom Inc 69 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 An R displays on the USB icon and the message Recording in progress displays in the status bar Play Recorded Calls You can play back calls that you recorded on your USB drive on your phone You can also play recorded files on a Windows or Apple co
150. in slide show style This is an alternative to setting up a screen saver and it automatically starts each time your phone is idle a certain amount of time For more information see the section Use Your Phone as a Digital Picture Frame Disable Screen Savers You can stop a screen saver at any time by touching the screen After your phone is idle for the specified period of time the screen saver starts again You can disable a screen saver prevent it from starting even if your phone has been idle for the specified period of time by doing the following e Removing the USB flash drive The screen saver does not display until you attach the USB flash drive again and your phone is idle for the period of time you specified e Disabling the Screen Saver setting When you disable the setting the screen saver does not display even though the USB flash drive is still attached To disable the Screen Saver setting 1 Select Settings Basic Preferences Screen Saver On VVX 1500 phones select Menu Basic Preferences Picture Frame 2 From the Screen Saver screen select Screen Saver and select Disabled 3 Select Save Polycom Inc 136 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use Your Phone as a Digital Picture Frame You can use the Picture Frame to view pictures stored on your USB flash drive at any time without setting up a screen saver You can display your pictures as thumbnails one b
151. indicates when you have new voicemail and video messages in the following ways e The Message icon on the Home screen displays the number of new messages you have A Message icon with the number of messages displays in the status bar e he Message icon displays next to the phone line on the Lines screen e A red flashing Message Waiting Indicator located at the top right of your phone e An audible alert If you are not ready to listen to your messages when you receive new messages you can temporarily remove the message indicators until you are ready To temporarily remove message indicators From the Home screen select Messages Message Center and select Clear On VVX 1500 phones press the Message key All message indicators are removed for about one to two hours To access voicemail and video messages 1 From the Home screen select Messages Message Center On VVX 1500 phones press the Message key and select Message Center 2 f you have multiple lines on your phone select the line that has the new message 3 From the Messages screen select Connect and follow the prompts to access your messages Polycom Inc 113 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note Accessing voicemail remotely Contact your system administrator or service provider for information on remotely accessing your voicemail Send Instant Messages You can send and receive instant messages using your phone Insta
152. ing This behavior is similar to a phone call To send a PTT broadcast 1 Select Talk Polycom Inc 118 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 2 From the PTT Channels screen select a channel The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on 3 Press and hold Talk to start the broadcast Be sure to hold Talk throughout the entire broadcast You hear a transmitting beep and then the phone displays the channel information such as the channel label 4 Begin speaking 5 When you finish your broadcast do one of the following gt Release Talk When you release Talk while sending the broadcast the broadcast temporarily stops and enters a 10 second waiting period During this period the channel remains open to give others a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding Talk If no one broadcasts during the waiting period the channel closes and the broadcast ends gt Select End PTT After you select End PTT you can immediately initiate another broadcast on another channel even if the previous broadcast is in the waiting period Timesaver Automatically sending a PTT broadcast To automatically send a PTT broadcast on the default channel press and hold Talk After the transmitting beep begin speaking Receive PTT Broadcasts To receive a broadcast sent on
153. iod of time You can configure the period of time that the phone is idle before the screen turns off You can configure different idle timeouts for office hours and off hours such as evenings and weekends During off hours the message Off Hours Mode scrolls on the status bar Your phone exits power saving mode if a phone event occurs for example if the phone has an incoming call or message or you press a key or tap the screen If a screen saver is enabled on your phone power saving mode still occurs You can update the following power saving settings e Office Hours When you start work and how long you re in the office each day see Change Your Office Hours e Timeouts The period of time the phone should be idle before the screen turns off see Change Timeouts Change Your Office Hours When you update your office hours you specify when you start and how long you work each day The phone is idle in during the hours outside of your office hours To change your office hours 1 Select Settings Basic Power Saving Office Hours Start Hour On VVX 1500 phones select Menu Settings Basic Power Saving Office Hours Start Hour From the Start Hour screen select a day of the week Enter a start time using the 24 hour clock You can enter a start time from O to 23 select Save From the Office Hours screen select Duration From the Duration screen select a day of the week Enter a duration of 0 to
154. ion Module Hardware Features The following figure illustrates the features components and keys available on the VVX Color Expansion Modules The table lists each numbered feature shown in this figure VVX Color Expansion Module features VVX Color Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number 1 Line Key Selects available line key contacts functions and assignments Polycom Inc 162 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Reference Number 2 Polycom Inc Feature LED Indicators Page Keys Base Stand LED Page Indicators Color Display Feature Description Indicates a line or busy lamp field contact s status The following lists the LED Indicator behaviors shown on the expansion modules e Solid Green Indicates an active call in progress e Fast Flashing Green Indicates an incoming call e Flashing Green Indicates the remote party placed the call on hold e Solid Red Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call e Flashing Red Indicates a held call e Flashing Green and Red Indicates the phone of a monitored busy lamp field contact is on an active call or is receiving an incoming call Navigates between pages on the expansion module Hooks into the back of the expansion module to stand up the display Indicates a page s status e Fast Flashing Green Indicates an inco
155. irectories and information feeds from your phone Ask your system administrator if the Launch Pad is enabled on your phone When Launch Pad is enabled on your phone your system administrator can customize the applications you see By default the Launch Pad displays the following applications Polycom Inc 127 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 e Picture Frame Displays your pictures stored on a USB flash drive Using the Picture Frame application you can display your pictures as thumbnails one by one like a slide show or display just one picture You can also use the Picture Frame application to set one of your pictures as the background image on your phone For information on how to use Picture Frame see Use Your Phone as a Digital Picture Frame and Add Personal Photos as Your Background e My Info Portal Gives you access to a variety of information feeds for example sports news weather stock and traffic My Info Portal demonstrates the use of web services with your phone using Polycom XML APIs See the section Enable My Info Portal to enable this feature Your system administrator can also set up your phone so that you can view feeds from the idle screen as well as from Launch Pad When you view feeds from Launch Pad or from the idle screen your phone is considered idle and a screen saver displays if you have set up a screen saver see Enable Screen Savers Use the Launch Pad You access
156. is Betty Cooper and Marie Jones at the same time Unanswered calls will go to No voice mail Calls will continuously rina for 20 seconds These settings will apply All of the time Edit my team call group members Edit my delegate members 3 Do one of the following gt Select Add to add delegates gt Select a delegate and click Remove to delete the delegate from the group Delegates removed from the Delegates group can no longer monitor call activity on a boss s line Polycom Inc 64 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Manage Calls on the Boss s Line When a call is placed to the boss s line the call displays on the boss and delegate s phones as shown next Incoming call notification on boss and delegate s phones di NS Also Ringing Delegates r Delegation bcooper lt lt tdavies Answer Reject Forward NewCall Ignore Answer Reject Boss VM More Respond to Incoming Calls As a delegate you can answer an incoming call on a boss s line reject the call or forward the call directly to the boss s voicemail To respond to an incoming call on the boss s line Doone ofthe following Select Answer gt Select Reject or Ignore gt Select Boss VM If an incoming call for a boss is answered by a delegate a notification displays on the boss s phone In the next figure a call from Betty Cooper to the boss s line is answered by Lisa Wong Ans
157. is a list of information you can enter for each contact e First and Last Name The name of your contact e Contact Your contacts phone number e Job Title Your contact s position e Email A personal or work email address Polycom Inc 89 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 e Favorite Index An index number that displays in your Favorites list For more information about favorites see Manage Favorites e Label A label or title for your contact Note Directory Fields are Administrator Set If your phone does not display all the above mentioned contact fields see your system administrator The only required field in the Contact Directory is the Contact field which includes the contact s phone number To add a contact to your Contact Directory 1 Inthe Contact Directory select Add or tap Ed 2 From the Add Contact screen enter your contact s information in the available fields You are required to only enter a number in the Contact field when adding a new contact to the directory You can choose to enter additionally information 3 Select Save Timesaver Saving contacts from the Recent Calls list and Corporate Directory to your Contact Directory To save a recent caller to your Contact Directory see View Recent Calls If a Corporate Directory is available on your phone you can add contacts from the Corporate Directory to your Contact Directory For information see Manage the Corporate Direct
158. is equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre fa
159. itiating a conference call You can temporarily disable privacy for an active call on a private shared line to allow other MADN members to join the call To temporarily disable privacy on a private shared line 1 During an active call select Transfer and dial the PRLA code given to you by your administrator For example dial 927 A confirmation tone plays and the call is resumed automatically Privacy is disabled for the call and any member can barge in on the call 2 After other MADN members have joined the call select Transfer and dial the PRLC code given to you by your administrator For example dial 922 A confirmation tone plays and the call is resumed automatically You can also enable privacy on a bridge call to prevent additional MADN members from barging in to the call To enable privacy on a bridge call on a non private line During a bridge call select Transfer and dial the PRV code or select the Privacy soft key if enabled A confirmation tone plays when privacy is enabled and the call is resumed automatically The bridge call is now private and additional MADN members are not allowed to join the call Use Shared Line Appearance When your phone is registered with the Lync Server you can use the Shared Line Appearance SLA feature to manage shared lines The SLA feature enables you to manage phones on your network and see when there is an answered call when a call is on hold or when a call has ended on
160. key Headset key Navigation key Select key Home key Line keys Screen Message Waiting Indicator UC Software 5 2 0 Feature Description Enables you to access and manage instant and voice messages Holds an active call or resumes a held call Transmits audio to other phones Adjust the volume of the handset headset speaker and ringer Mutes local audio during calls and conferences The key glows red when activated Enables you to place and receive calls using the speakerphone The key glows green when activated Enables you to place and receive calls through a headset The key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Scrolls through information or options displayed on the phone s screen Selects a field of displayed data Displays the Home screen from other screens and displays the Lines and Calls screens from the Home screen Enable you to select a phone line view calls on a line or quickly call a favorite contact Shows a 3 5 inch diagonal screen with a backlight that enables you to view menus and data Flashes red to indicate when you have new messages Polycom VVX Business Media Phones User Guide UC Software 5 2 0 VVX 500 and 600 Phones Hardware The following figure displays the hardware features on the VVX 500 and VVX 600 business media phones The table lists each numbered feature shown in this figure VVX 500 and VVX 600 har
161. key glows green when an analog headset is activated and blue when a USB or Bluetooth headset is activated Enables you to select items and navigate menus on the touch sensitive screen Tap the screen to select and highlight screen items To scroll touch the screen and swipe your finger up down right or left Displays the Home screen from other screens and displays the Lines and Calls screens from the Home screen Flashes red to indicate when you have new messages Enables you to attach a USB flash drive a USB headset or a VVX Camera Polycom VVX Business Media Phones User Guide UC Software 5 2 0 VVX 1500 Phone Hardware The following figure displays the VVX 1500 business media hardware features The table lists each numbered feature shown in this figure VVX 1500 hardware features 2 1 9 EIE 8 ED z a Mm 4 GO S c 24 066 eerie ta O Ze c C m 18 66 re hehe Ta TT C E ile Gh US VVX 1500 Hardware Feature Descriptions Reference Feature Feature Description Number 1 Camera Provides near site video The camera barrel is located directly behind the camera lens The camera barrel adjusts the camera angle Polycom Inc 16 Polycom VVX Business Media Phones User Guide Reference Number 2 10 11 12 13 14 15 16 17 18 19 20 Polycom Inc Feature Touchscreen Menu key Applications
162. l 3 Select Save Display All Video Calls in Full Screen Mode By default the far side video always displays in the call window You can enable your phone to display all incoming videos on the full screen To display all incoming video in full screen 1 Select Settings gt Basic gt Video gt Video Call Settings For VVX 1500 phones select Menu gt Settings gt Basic gt Video gt Video Call Settings 2 From the Video Call Settings screen select Auto Video Full Screen and Enable When enabled this setting automatically enables your phone to display far side video in full screen When disabled far side video displays in the smaller call window 3 Select Save Place a Video Call on VVX 500 600 and 1500 Phones This section explains how to transmit video during a video call During a video call you can stop sending your video swap video or view full screen video All these actions affect only the call you re in and not future video calls To customize video settings see the section Change Video Call Settings Polycom Inc 79 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To place a video call 1 Tap New Call enter a number or select a contact and tap Send 2 After your contact answers press the Video or Start Video soft key Your camera transmits video to your contact On phones with the VVX camera the LED light is green when video is transmitting During a video call including a confer
163. l screen and you do not have the option to send video If the person you call sends video you do not see them e Video and Audio You have the option to choose a call mode either video or audio only If this option is set up on your phone you can choose the call mode on a call by call basis as well as choose a mode to apply to all the calls you place To choose audio only for all your calls 1 Select Settings Basic Video Video Call Settings On VVX 1500 phones select Menu Settings Basic Video Video Call Settings 2 From the Video Call Settings screen select Default Call Mode and select Audio Only The mode you choose applies to your next call and all subsequent calls Placing audio only calls applies to SIP calls only This feature is not available for H 323 calls See the section Use H 323 Protocol to Place Audio Calls for more information Polycom Inc 86 Manage Call Lists and Directories All VVX phones support a Recent Calls list a Contact Directory and a Corporate Directory All phones also support a Lync Directory a BroadSoft Directory and the GENBAND Address Books depending on your server This section describes each of these in the following topics View Recent Calls Manage the Contact Directory Manage the Corporate Directory Search the Lync Directory Search the BroadSoft Directory Manage the GENBAND Address Books Note Feature availability Your phone may not support all of the fea
164. lable on your phone Manage Your Microsoft Lync Contact List Contacts you add to your Lync client display alphabetically in the Lync contact list on your phone until the maximum number of contacts is reached See the following table for the maximum number of contacts you can add to your phone Note that when you delete a Lync contact from your phone the contact is deleted from your Lync client as well Polycom Inc 104 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Maximum Number of Contacts Permitted Phone Models Maximum Contacts VVX 300 310 400 410 100 VVX 500 600 1500 200 To add a Lync contact to your contact list 1 Select Contacts or press Settings gt Features gt Presence gt Contacts On VVX 1500 phones select Menu gt Features gt Presence gt Contacts 2 Select Add enter your contact s email address and select Submit If you re using the onscreen keyboard on VVX 500 600 and 1500 phones tap Mi then Submit Your contact is added to your Contact list You can also view the Lync contacts you save as favorites on the Lines screen In the next figure Betty Lisa Michelle Marie and Tom are Lync contacts Note that you can view presence information only for contacts you add as favorites in the Lync client If you add a Lync contact as a favorite on your phone presence information for that contact does not display Favorite Lync contacts on the Lines screen on VVX 300 and VVX 500 phones
165. le for Phone Image Choose your picture file and click Open Click Save The file is added to the list of possible backgrounds y O Oo FP C N 8 On your phone navigate to Settings Basic Preferences Background On VVX 1500 phones select Menu Settings Basic Preferences Background 9 Select your background image The image displays as your background Polycom Inc 133 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use a USB Flash Drive Before you can set a picture on your USB flash drive as the background picture make sure the picture is on a USB flash drive and is not in a folder on the drive To use a picture on your USB flash drive as the background picture 1 Attach a USB flash drive to the USB port on your phone 2 Select Settings gt Features gt Removable Storage Media gt Picture Frame On VVX 1500 phones select Menu gt Features gt Removable Storage Your pictures display one by one 3 Tap the arrow icons to find your picture and tap E The picture you selected displays on the Home and Lines screens To reset your background image to the default 1 Select Settings Basic Preferences Background On VVX 1500 phones select Menu Settings Basic Preferences Background 2 From the Background screen select Default Troubleshooting Why aren t the pictures on my flash drive displaying on the phone If your pictures on the flash drive are in a sub fol
166. lity Features on Your Phone Set the Language Your phone supports several languages that you can choose to display To change the language 1 Select Settings Basic Preferences Language On VVX 1500 phones select Menu Settings Basic Preferences Language 2 From the Language screen select a language The language on your phone updates automatically Set the Time and Date Display The time and date display in the status bar When your phone cannot obtain a time and date the time and date display flashes If this happens or if the time and date are incorrect contact your system administrator The following figure displays the default display for the time and date 10 07AM You can customize the time and date by choosing between a variety of time and date formats including options to display the day month or year or by turning the time and date display off so that they do not display at all Polycom Inc 130 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To update the time and date display 1 Select Settings gt Basic gt Preferences gt Time amp Date On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen do one of the following gt Select Clock Date to change the date format gt Select Clock Time to change the time format gt Select Clock Order to change the order of the time and date display
167. ll can be answered on any of the phones When you or another person answers the incoming call a green indicator light displays on the line key on all phones for the shared line You can also choose to ignore the incoming call by selecting Silence The phone stops ringing and the visual notification continues to display giving you the option to answer the call Answer Calls Automatically You can set up your phone to automatically answer calls using the Auto Answer feature When this feature is enabled your phone automatically answers all incoming calls using the speakerphone Your system administrator sets how many times your phone rings before the call is automatically answered When Auto Answer is enabled and you receive an incoming call while in a call the incoming call is not answered until you end or hold the current call To enable your phone to automatically answer calls 1 Select Settings Basic Preferences Auto Answer For VVX 1500 phones select Menu Settings Basic Preferences Auto Answer 2 From the Auto Answer screen select Auto Answer SIP Calls and select Yes 3 If your phone supports H 323 protocol select Auto Answer H 323 Calls and select Yes This option displays only if your phone supports the H 323 protocol 4 Select Microphone Mute and choose Yes the default setting to mute the microphone for auto answered calls 5 For VVX 500 600 and 1500 phones select Video Mute and select Yes to mute t
168. ll from a contact using Lync 2013 the call drops Disable BToE on Your Phone and Computer You can disable the BToE feature on your phone and unpair your phone and computer When you disable BToE you can no longer use the feature on your Polycom phone and Lync client on your computer To disable BToE Do one of the following gt Press the BTOE soft key and press Disabled gt Disconnect the Ethernet cable from the PC port on your phone BToE is disabled on your phone and you can no longer use the BToE feature Stop the Polycom BToE Connector You can stop the Polycom BToE Connector at any time When you stop the application you can no longer use the BToE functions on your Polycom phone and computer To stop the Polycom BToE Connector Right click 5 in the system tray and select Exit Polycom Inc 175 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The Polycom BToE Connector is no longer active on your computer and you cannot use the BToE feature Uninstall the Polycom BToE Connector You can uninstall the Polycom BToE Connector at any time Note that after you uninstall the Polycom BToE Connector you can no longer use BToE If you decide to start using the BToE feature again you must reinstall the Polycom BToE Connector and repeat the steps for enabling and pairing your Polycom phone and computer Before uninstalling the Polycom BToE Connector you need to disable BTOE and unpair your phone
169. lly change your status when you re away 1 Select Settings gt Basic gt Preferences gt Presence gt Idle Timeout On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Presence gt Idle Timeout 2 From the Idle Timeout screen enable an Office Hours and Off Hours timeout and enter the number of minutes your phone should be idle before your status changes to Away For steps on how to set your office hours see the section Change Your Office Hours Polycom Inc 99 Manage Buddy Lists Favorites and Contact Lists On your VVX phone you can add contacts as favorites view and manage Lync contacts view and manage BroadSoft UC One contacts and watch contacts in your Buddy list This section includes the following topics e Manage Favorites e Use Buddy Lists e Manage Lync Contacts e Manage BroadSoft UC One Favorites and Contacts Note Feature availability Your phone may not support all of the features described in this section Check with your system administrator to find out which features are available on your phone Manage Favorites Favorites are the contacts in your Contact Directory that you call most often Contacts that you add as favorites display on the Home screen on VVX 1500 phones and in the Lines screen on other VVX phones To make a contact a Favorite 1 Select Directories gt Contact Directory and choose a directory On VVX 1500 phones press the Directory key and
170. me screen press the Home key Polycom Inc 110 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 UC One and Enterprise Directory Favorites display on the Lines screen as shown in the following figure nm On Fa 11 11 AM ANS 0052 Helen Cooper UC One 3 Don Blue Presence Favorites Lauren Gates Enterprise Directory SN Louis Strong Favorites New Call You can also call BroadSoft Favorites from the Lines screen by selecting a contact To view BroadSoft UC One favorites from the UC One Contacts List 1 Select Directories UC One Contacts 2 Select the group name to view the list of contacts for that group In the example shown below the green star indicates that Lauren is a BroadSoft favorite lt v USA 3 P 1 Peter Stephenson TTiine Lauren Gates re 2 Available P a Marie Jones TT it gt India 2 To filter BroadSoft UC One favorites 1 Select Directories gt UC One Contacts 2 Select Filter or tap id A filter selection screen displays 3 Choose your desired filter selection If you select Favorites only your BroadSoft UC One Favorites display on the Home screen and in the UC Contacts list If you select Online only the BroadSoft UC One contacts that are online display on the Home screen and in the UC Contacts list Polycom Inc 111 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 View Contacts and Groups You can access your BroadSo
171. ming call on a page not currently displayed Press the page key with the fast flashing green LED indicator to view the contact with an incoming call e Slow Flashing Green Indicates a monitored busy lamp field contact on a page not currently displayed is receiving an incoming call e Solid Red Indicates the current page displayed Displays line numbers busy lamp field contacts Microsoft Lync presence contacts and favorites 163 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The next figure illustrates the features components and keys available on the expansion modules with a paper display The table lists each numbered feature shown in this figure VVX Expansion Module features Polycom VVX Expansion Module Hardware Feature Descriptions Reference Feature Feature Description Number 1 Line key Selects available line key contacts functions and assignments 2 LED Indicators Indicates a line or busy lamp field contact s status The following lists the LED Indicator behaviors shown on the expansion modules e Solid Green Indicates an active call in progress e Fast flashing Green Indicates an incoming call e Flashing Green Indicates the remote party placed the call on hold e Solid Red Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call e Flashing Red Indicates a held call 3 Base Stand Hooks into the back of the expansion module to stand up the display
172. mputer asking if you wish to allow remote control of your phone Click OK to complete the setup process The PDC icon turns red shown next indicating that you have successfully enabled the PDC program ag ESO uy e o 3 e B Customize L H g Disable the Polycom Desktop Connector If the PDC is enabled and you wish to disable it you can use one of the following methods To disable the PDC Do one of the following gt On your computer right click the PDC icon on your taskbar and click Exit gt On your phone navigate to the PDC Configuration menu and set the Status to Disabled User Tip Understand the PDC icon colors When you enable the PDC program the PDC icon turns red When you disable the PDC program the PDC icon turns grey Use the Polycom Desktop Connector After you ve configured and enabled the PDC you can use your computer mouse and keyboard to click menus and enter text in the editable fields the fields with a flashing cursor on your phone Polycom Inc 153 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To access your phone s screen using your mouse Move your mouse pointer off the edge of your computer monitor in the direction of your phone left or right that you indicated in the setup process The pointer leaves your computer monitor and appears on the phone s screen Troubleshooting Why can t access the phone s display screen If your
173. mputer using an application capable of playing wav files Browse Edit and Open Recorded Calls On your phone you can browse open delete and rename the recorded files stored on the USB drive To browse recorded files Select Settings gt Features gt Removable Storage Media gt Browse Recordings For VVX 1500 phones select Menu gt Features gt Removable Storage Media gt Browse Recordings A list of recordings displays as shown next E T9 a CMS T ES Back Browse Recordings 1 09AUG2011_160432 wav 2 09JUN2011_170002 wav 3 09JUN2011_170126 wav 4 09JUN2011_170505 wav Rename Delete Open To play a recorded call 1 Select Settings gt Features gt Removable Storage Media gt Browse Recordings For VVX 1500 phones select Menu gt Features gt Removable Storage Media gt Browse Recordings 2 From the Browse Recordings screen select a file and select Open 3 Select Play The length of the recording and a progress bar displays as the recording plays as shown next wt QQJUN2011 170126 wav Playing Length 0 00 38 1 MB If the handset is off hook when you play a recording the audio plays through the handset If the handset is on hook when you play a recording the audio plays through the speaker Polycom Inc 70 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note You cannot play recordings during active calls You cannot open and play recordings when
174. n select Call Lists 2 From the Calls List screen select a contact and select Dial On VVX 500 and 600 phones the call is automatically placed after you select a contact Polycom Inc 36 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Place Calls from Favorites You can place a call to your favorites from the Favorites list from the New Call screen or by selecting a favorite on your Home or Lines screen On VVX 1500 phones you can select a favorite on the home screen to dial a favorite quickly To call from your Favorites list 1 Select New Call 2 From the Dialer select Favorites 3 Select a favorite and select Dial On VVX 500 and 600 phones the call is automatically placed after you select a favorite To call a favorite from the Home screen Doone ofthe following On VVX 300 and 400 press a line key associated with a favorite On VVX 500 and 600 phones press tap your phone line and tap a favorite gt On VVX 1500 phones tap a favorite A call is placed to the favorite automatically To call a favorite from the Lines screen Press and select a favorite A call is placed to the favorite automatically Place Calls from Directories You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the New Call screen To call from your directory 1 Do one of the following gt Select Directories gt Select New Call
175. ne If you update settings during a call the new settings apply to the next call and not the current call You can update the following video settings on your phone e Setthe Call Rate for Video Calls e Stop Video for All Calls e Change Video Clarity e Change the Video Call and PIP Displays Set the Call Rate for Video Calls You can set the maximum bandwidth to use for a video call The call rate you select applies to your next video call Your system administrator can set a maximum call rate for video calls If your system administrator sets a call rate limit you cannot select a call rate above this limit To set the maximum call rate to use for video calls 1 Select Settings Basic Call Rate For VVX 1500 phones select Menu Settings Basic Call Rate 2 From the Call Rate screen select the maximum call rate you want to use for video calls You can choose a call rate between 128 kbps and 768 kbps The default setting is 512 kbps Stop Video for All Calls You can stop your phone from automatically transmitting your video at the start of all calls by disabling the Auto Start Video Tx setting The default setting is enabled which automatically transmits video at the start of every call Polycom Inc 75 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note Does stopping video create an audio only call Stopping video doesn t create an audio only call Even if you stop video video information is
176. ne and updates the meeting timer If a meeting starts and you have not joined the meeting the reminder indicates that the meeting is overdue From the reminder you can join a meeting view meeting details snooze the reminder to temporarily remove the reminder from the screen and dismiss the reminder to permanently remove the reminder from the screen and stop all future reminders for the meeting The following figure shows a meeting reminder Meeting reminder on VVX 400 phones Code Review Meeting will start in 14 minutes at 03 00pm Bridge 3 Detail Snooze Dismiss Polycom Inc 124 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To use the meeting reminder Do one of the following gt Select the meeting number to join the meeting gt Select Details to information for the meeting gt Select Snooze to temporarily remove the meeting reminder from your screen When you select Snooze the reminder is removed from your screen for one minute gt Select Dismiss to permanently remove the reminder for this meeting You can choose to disable meeting reminders so they do not display on your phone for any meetings To disable meeting reminders 1 Select Setting gt Basic gt Preferences gt Calendar Settings On VVX 1500 phones select Menu gt Setting gt Basic gt Preferences gt Calendar Settings 2 From the Calendar Settings screen select Reminder gt Disable The default setting is Enabled When en
177. ne has one active call only you can access the Home Lines and Active Call screens e f your phone has multiple calls or one held call you can access the Home Lines and Calls Screen On VVX 1500 phones the Home screen is the default screen and you can only view the Active Call screen when your phone has an active call in progress There is no Home key on VVX 1500 phones and you cannot switch among screens Polycom Inc 21 Polycom VVX Business Media Phones User Guide To switch among screens Do one of the following UC Software 5 2 0 gt From the Home screen press to display either the Lines Calls or Active Call screen The Calls and Active Call screen display only when an active or held call is in progress on your phone gt Press to display the Home screen from the Lines Calls or Active Call screen gt On VVX 500 and 600 phones swipe the screen to the right or left to switch between the Lines Calls or Active Call screen Understand Phone Icons and Status Indicators The following tables display phone icons and status indicators that display on the VVX business media phones For information on video icons see the section Use the VVX Camera Phone Icons on VVX 300 and 310 Phones Icon Description FT Registered line g Unregistered line t Placing a call Active call using Polycom HD Voice Held call Incoming call Active conference Placed call Received call Missed call
178. ne time Troubleshooting Errors when accessing the BroadSoft Directory If the BroadSoft Directory cannot be reached the message Server Unavailable displays Contact your system administrator To perform an advanced search 1 Select Advanced Search in the BroadSoft Directory The Advanced Search screen displays In the Advance Search screen you can choose to search for a contact by his or her first name last name or a contact number 2 Enter your search criteria and select Submit Your search results display 3 Choose your contact A contact details screen displays as shown next Paul Stephens Work 13399900008 Extension 0008 Mobile 3399900003 Email Id paul stephenson yourcompany com Save Polycom Inc 93 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 After you find your BroadSoft contact you can add the contact to your Contact Directory on your phone To add a BroadSoft contact to the Contact Directory Inthe contact details screen select Save The first name last name and phone number of the contact are saved to the Contact Directory You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information See the section Manage the Contact Directory for information on viewing and editing contacts Manage the GENBAND Address Books When your phone is registered with the GENBAND server you can access your Global A
179. nect the Wi Fi Adapter This section takes you through the steps to connect a VVX phone to a Wi Fi adapter The NETGEAR WNCE2001 is supported by Polycom and is used as the Wi Fi adapter in the procedure Note Powering the Wi Fi adapter Depending on the peripheral devices you have attached to with VVX phone the phone may not have enough power for the Wi Fi adapter through the USB port Therefore Polycom recommends you use the external power supply that comes with the adapter This is also a requirement when using a phone without a USB port Polycom Inc 158 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To connect the Wi Fi adapter to the VVX phone 1 oO o N Oo Disconnect any wireless connection to the router and or remove the Ethernet cable currently connected to the computer You can restore the connection after the adapter installation is complete Connect the adapter to your computer using the Ethernet cable and USB cable If your computer does not have a USB port you can use the power adapter that comes with the Wi Fi adapter for power Wait until both the Power and LAN LEDs on the Wi Fi adapter are solid green Make sure the computer gets the IP address Open your browser The NETGEAR WNCE2001 Wi Fi adapter setup page display automatically Refer to the Troubleshooting section of the NETGEAR WNCE2001 User Guide if you open your browser and do not see the WNCE2001 Wi Fi Adapter set up page F
180. ng before answering incoming calls All incoming calls you answer after you start recording are also recorded in the same file For example on June 22 2012 at 11 22 a m you answer a call from person A During your call with person A you answer calls from person B and person C All three calls are recorded in the same file e You cannot record calls when there are no connected calls on your phone when you place a new call to transfer a call or initiate a conference or when you have an incoming call Record Pause and End Recordings To record a call During an active call select Record Start An R displays on the USB icon and the message Recording in progress displays in the status bar Note that some tones made on your contact s phone are recorded When you press while recording only other participants in the call are recorded Polycom Inc 68 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note Managing a call while you re recording You can hold end transfer or set up a conference call while you record or while a recording is paused To manage a call during a recording select Back and choose the task you want to perform To see the Recording soft keys again select Record To pause a recording Select Pause A P displays on the USB icon and the message Recording Paused displays in the status bar To resume the recording Select Resume The recording continues within the same f
181. nitiate another broadcast on another channel Polycom Inc 120 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Change PTT Settings This section provides information on the changing your default channel updating channel subscriptions and enabling broadcasts to play during active calls Change the Default Channel When you press and hold Talk your broadcast automatically transmits on the default channel 1 You can change the default channel to a different channel To change the default channel 1 Select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select Default Channel and select the number of the channel you want to use When you press Talk your phone sends broadcasts using the new channel Update Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 Select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From
182. nnn nnns nnn rn nnns near nnns nna 89 Manage the Corporate DIKGCIOE i rco oet a Une dades et cob alae co dessus drum Ee Lu e e bvLE dS 91 Search ine Ly Me DIrec tO MR E OO TO EDS UT 92 oeach the Bl adoolhiDINGCLONY MED TO Om 92 Manage the GENBAND Address BOOKS ue o ree veto dee Dolor eee ue eese uia opaca 94 Use he Global AUdress BOOK EE to E ce E retia at NA ee E SAM 94 Use the Personal Address BOOK Ais sissies is E Ue E NT M Ha a ess 95 Update Your Presence Status eee epo o eoo eee oe Soros sec uc vv Hoo eR Uso se pou y LUE retinitis an eEG nirab 98 Wodate Your Lyne PELeselBQuuu same ara eo Sisi cute Pa aeu orco o tad co Mot edes dus toMee luteus conan e A tir een 98 Update Your Buddy OlaltiS xs oci eite perit bet eo enr aen tout eem omo o iae e Roue am eom hn ae aei 99 Manage Buddy Lists Favorites and Contact Lists 100 Manage ar To dir 100 iz Nae cicsm IP 101 M GEF VOOS ean iu ME t M IM M 101 Use BUGGY LISIS M EM 101 Ada Contacts tO Your BUCOY VIG I H 102 Monitor Contacts on Your Buddy LISU idu ise lo Eti eoe dob asus et MRNA Rupe noes eo 103 Block Contacts from Viewing Your Stalus ausis diea dd aa ake sac na in a 3 Asa ER OMM P Ru fe RE ooa E iie 103 Manage Lynne Golllaels sceau detitee dio ios a a uS defer eee Lad 104 Manage Your Microsoft Lync Contact List cccccccssseeseeccccccsseeeseeceescesseeeeceesesssueueeeess
183. nt messaging is an optional feature Contact your system administrator to find out whether instant messaging is enabled on your phone When you send a message you can either select a message from a preset list of short messages for example Call me and Can t chat now or you can use the dialpad to enter a custom message To send an instant message 1 From the Home screen select Messages Instant Message On VVX 1500 phones press the Message key and select Instant Message The Instant Messages screen displays 2 f you have multiple lines on your phone select a line 3 From the Instant Messages screen select the New soft key 4 Enter a contact s phone number URL or IP address and select OK The phone number URL or IP address you entered displays on the screen 5 Doone of the following Press Select to choose a pre scripted message from the Message Select screen Select Edit to compose a custom message and enter your message 6 Select Send You can read reply to and delete instant messages Instant messages display in the order they are received with the first message received displaying first To read instant messages 1 From the Home screen select Messages Instant Message On VVX 1500 phones press the Message key and select Instant Messages 2 f you have multiple lines on your phone select a line The first message received displays 3 Select the Next or Previous soft key to read additional messages
184. ntact Directory From the Call Details screen select Save If the person is already in your Contact Directory but is not a favorite Add to Favorites displays To delete a contact from the Recent Calls list Select Delete or tap wi To edit a recent contact s number before calling the contact 1 Select Edit or tap ey 2 Edit the number and select Dial or tap mad You can also customize the Recent Calls list to view calls by call type time and call name To sort Recent Calls entries by time or call name 1 Select Sort or tap u 2 Under Sort choose Time or Name When you sort calls by the time of the call you can order them in ascending oldest call first or descending most recent call first order When you sort calls by name you can order them in ascending alphabetical or descending reverse alphabetical order 3 Under Order choose Ascending or Descending When you filter calls you can choose to display only missed received or placed calls Or you can choose to display all call types the default To sort Recent Call entries by call type 1 Select Type or tap ml 2 Choose Missed Calls Received Calls or Placed Calls Polycom Inc 88 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note About filtered call lists You cannot save your filtered call list results If you filter your Recent Calls list so that only a certain call type for example only missed calls display th
185. ntacts However you can still use other phone features Lock Your Phone Your system administrator provides you with a user password that you can use to unlock the phone and use to answer calls when your locked phone Consider locking your phone if you want to e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone information such as your directory call lists or favorites When your phone is locked you can e Make outgoing calls to authorized numbers only e Enter a password to answer incoming calls e Unlock the phone make an authorized call or view the browser if enabled e View messages on the status bar informing you that the phone is locked and that only authorized calls are allowed Any messages that displayed before the phone was locked do not display Lock and Unlock Your Phone You can choose how you want your phone to handle incoming calls when it is locked When you set up your phone to receive incoming calls when locked the default setting incoming calls ring on your phone and you can answer calls by entering your user password When you set up your phone to ignore incoming calls Do Not Disturb applies to all lines on your phone and your phone does not ring To lock your phone 1 Select Settings Basic Lock Phone For VVX 1500 phones select Menu Settings Basic Lock Phone 2 From the Lock Phone screen select All
186. ocal Area Connection Connection specific DHE Suffix ICT RF TETUR IPu _ dAna re Foti 2r 22I f saefOrhif vil Autoconfiguration IPv4 Address 169 254 8 31 Default Gateway 22 1 000 Tunnel adapter isatap lt D7C94712 19A4 441A 99EA 11AC6313E7185 gt Media State Media disconnected Connection specific DHE Suffix To connect using the indirect method 1 Run the PDC program on your computer by clicking Start Programs Polycom Polycom Desktop Connector The PDC icon will display as an active program on your taskbar as shown next 2 Navigate to the PDC Configuration screen on your phone For VVX 1500 phones press the Menu Settings Basic PDC Configuration gt For other VVX phones select Settings gt Basic gt PDC Configuration 3 From the PDC Configuration screen set the Status field to Enabled 4 Inthe Phone Orientation field specify whether your phone is to the left or right of your computer monitor Polycom Inc 152 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 5 Inthe Desktop User field enter your Windows login name 6 Inthe Server Address field enter your computer s IP address or FQDN The IP address enables your phone to locate and identify your computer on the network 7 Select Save Your settings are saved and the Basic screen displays 8 A message displays asking you to allow sharing with your computer Select Yes 9 Adialog displays on your co
187. ollow the instructions on the setup page After completing the setup go to Step 6 Disconnect the Ethernet and USB cables from your computer Connect the WNCE2001 to the VVX phone If your VVX phone doesn t have a USB port for example a VVX 300 310 or 400 410 you can use the power adapter that comes with the Wi Fi adapter to power the unit Your installation is now complete Polycom Inc 159 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Note Wi Fi Protected Setup Wi Fi Protected Setup WPS is a simple and secured way to connect a device to an existing network If you have a NETGEAR router this feature is called Push N Connect Look for the symbol on the router to make sure the NETGEAR router supports WPS For non NETGEAR routers refer to the user manual to determine if the router supports WPS Connect Polycom VVX Expansion Modules to Your Phone The Polycom VVX Expansion Modules are consoles you can connect to Polycom VVX Business Media phones to add additional lines VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone VVX 1500 phones do not support VVX Expansion Modules Note VVX Expansion Modules not supported in UC Software 5 0 x R The VVX Expansion Modules are not supported on VVX phones running UC Software 5 0 x The expansion modules are supported only on VVX phones running UC Software 4 1 6 4 1 7 5 1 x and 5 2 x
188. olycom VVX Business Media Phones User Guide UC Software 5 2 0 Manage Video Calls without a VVX Camera on VVX 500 and 600 Phones When you do not have a VVX Camera attached to your VVX 500 or 600 phone you can receive video but you cannot send video Video always displays when the person you are talking with can send video and your phone is enabled to receive video Note Video from different endpoints display differently on your phone Depending on the phone or system that is sending video black bars may appear on the top bottom or sides of the video image This occurs because the aspect ratio of the sent video doesn t match the display area on your phone and the portions of the video that aren t being received display as black bars If the received video matches your phone s display area the received video fills the screen If black bars display you can remove them by selecting the cropped video screen mode see Displaying Video in Normal Full and Cropped Modes Manage Audio and Video Calls When you are in a call with a person who has a video enabled phone the far side video displays in the call window You can view the far side on the Calls screen as well For more information on viewing and changing how the far side video displays see the sections Change How Far Side Video Displays and Display All Video Calls in Full Screen Mode Note Why do I see a different No Video icon Depending on the phone or system that has s
189. on The PDC Configuration screen displays on your phone screen 3 From the PDC Configuration screen set the Status field to Enabled and select Save Your settings are saved and the Basic screen displays 4 Navigate to the PDC Configuration screen and select Reconnect 5 Adialog displays on your phone screen asking if you wish to share your remote keyboard and mouse Select Yes 6 Adialog displays asking you to specify your phone s position Specify whether your phone is to the left or right of your computer monitor 7 Adialog displays on your computer asking to allow remote control of your phone Click OK to complete the setup process The PDC icon turns red shown next indicating that you have successfully enabled the PDC program a 5m e o 3 E m Customize F ge d Polycom Inc 151 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use the Indirect Method If your phone and computer are connected through a switch use the indirect method to enable the PDC This method requires you to find your computer s IP address and manually enter your computer access credentials To find your computer s IP address 1 In the Start menu select All Programs Accessories Command Prompt 2 Inthe Command Prompt type ipconfig and press Enter 3 Note your server address on the IP Address line as shown next Em Administrator C Windows system32 cmd exe Windows IP Configuration Ethernet adapter L
190. ory To edit a contact s information 1 From the Contact Directory select a contact 2 From the Contact Information screen select Edit or tap Ell On VVX 300 and 400 phones select Info Edit 3 From the Edit Contact screen update the contact s information 4 Select Save To delete a contact 1 From your Contact Directory select a contact 2 From the Contact Information screen select Delete or tap kd On VVX 300 and 400 phones select Info Delete A confirmation message displays confirming that you want to delete the contact 3 Select Yes to delete the contact Polycom Inc 90 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Manage the Corporate Directory Your system administrator can set up your phone so that you can access a Corporate Directory However you cannot update your Corporate Directory and your administrator determines which contacts you can see Check with your system administrator to find out if this feature is available on your phone You can do the following in the Corporate Directory e Search for contacts e Dial contacts e Add contacts to your Contact Directory To view the Corporate Directory Select Directories Corporate Directory On VVX 1500 phones press the Directory key and tap Corporate Directory By default a blank search screen displays In the Corporate Directory you can perform a quick or advanced search of contacts A quick search enables you to search fo
191. ot speaking especially in noisy environments e Avoid tapping the microphone or rustling papers near the microphone e Speak in your normal voice without shouting Initiate Conference Calls You can initiate a conference by calling two people and selecting the Conference soft key or key or by joining two existing calls using the Join soft key To initiate a conference call 1 Call a contact 2 After the contact answers select the Conference soft key or on VVX 1500 phones press the Conference key The active call is held 3 Enter another contact s number or select a contact from the directory or the call lists 4 When the contact answers select the Conference soft key or on VVX 1500 phones press the Conference key All call participants are added to a conference call Note Single key press conference When your phone is set up for single key press conferences you do not need to tap the Conference soft key or press the Conference key a second time to join parties to a conference call You can join only one active call and one held call into a conference call If you have more than one call on hold you can create a conference call using the Conference key or soft key To join two calls into a conference call When you have an active call and a held call select the Join soft key All call participants are joined together in a conference call Polycom Inc 54 Polycom VVX Business Media Phones User Guide UC Softw
192. ot use the hookswitch control on your headset to place the active call on hold and answer the incoming call Pressing the hookswitch control on the headset ends the active call and answers the incoming call To place the existing call on hold and answer the incoming call answer the call on your phone Disconnect Your Headset If you want to disconnect or change your headset you need to properly detach your headset from your phone To disconnect a headset 1 Navigate to Settings Basic Preferences Headset Hookswitch Mode For VVX 1500 phones navigate to Menu Settings Basic Preferences Headset Hookswitch Mode 2 Select Regular Mode 3 Remove the EHS adapter from the serial port on the back of the phone Use Bluetooth Headsets with Your VVX 600 Phone VVX 600 phones also support Bluetooth headsets as well as analog and USB headsets If your system administrator has enabled Bluetooth capability for your phone you can use a Bluetooth device to handle calls When a Bluetooth headset is connected and in use the headset key glows blue If you have multiple types of headsets connected to your phone the Bluetooth headset is used automatically for all calls This section provides you with information on how to enable Bluetooth on your VVX 600 how to pair and connect your Bluetooth headset how to use your Bluetooth headset with your phone and how to disconnect and remove your Bluetooth headset Enable Bluetooth
193. ow ringing when locked the default setting if you want your phone to ring when you have an incoming call When you choose this option you can answer a call by entering your password 3 Select Lock Polycom Inc 33 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Your phone is locked Timesaver A quick way to lock your phone You can quickly lock your phone by selecting the Lock soft key When you do this you cannot choose how to handle incoming calls Your phone uses the default setting Allow ringing when locked or the last setting selected To unlock your phone 1 Select Unlock 2 Enter your user password and select Enter The phone unlocks When you set up your phone so you can answer incoming calls when your phone is locked you can answer calls by entering your user password See the section Answer Calls on a Locked Phone for more information Change Your User Password You can change your user password at any time To change your user password 1 Select Settings gt Advanced For VVX 1500 phones select Menu gt Settings gt Advanced 2 Enter your password and select Enter 3 From the Advanced screen select Change User Password 4 From the Change User Password screen enter your old and new password information and select Enter Polycom Inc 34 Audio Calls Polycom VVX business media phones provide crystal clear voice quality for the handset speakerphone and optional headset
194. p your phone to automatically display all video calls in full screen mode For more information see the section Display All Video Calls in Full Screen Mode Polycom Inc 85 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Handle a Mixture of Video and Audio Only Calls When you have multiple calls you can easily manage a video call from the Calls screen From the Calls screen you can quickly identify the video call by the video stream that displays next to the call details as shown next Video calls on the Calls screen 4 13PM ow Hb Line 2092 1 3 calls To Lauren Gates n 2076 Video call Hold Milton Stone 2082 Audio only Hold Teresa Swift calls 2091 End Call Transfer Confrnc If two or more calls are video calls only the active call shows a video stream of the far side All other video calls show a paused grayscale image of the far side If you resume a held video call the held call becomes active and displays an active video stream again Place Audio Only Calls Your system administrator can set up your phone to handle audio and video in the following ways e Video enabled All calls you place or answer are video calls This means that the person you call sees your video on his or her phone and you see video on your phone from the other person on the call e Audio only All calls are audio only and do not display video information Your phone screen does not display video in the Active Cal
195. pansion Modules Polyconr Polycom Polycom Polycom Inc 169 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Use Alternate Paging When Smart Paging is disabled the ordering of the pages on the expansion modules is not affected by the number of expansion modules connected to your VVX phone With Alternate Paging the expansion modules pages are ordered sequentially from 1 to 9 The next figure shows Alternate Paging on three expansion modules Alternate Paging on VVX Color Expansion Modules Polyconr Polycom Polycom Change the Backlight Intensity When you change the backlight intensity settings on your VVX phone the backlight on your VVX Color Expansion Module connected to your phone automatically changes to match the new settings See the section Set the Backlight Intensity and Timeout for information on changing this setting Connect to Better Together over Ethernet Microsoft Lync Better Together over Ethernet BToE on VVX business media phones enables you to control phone activity from your computer using your Lync client The BToE feature enables you to place answer and hold audio and video calls from your VVX phone and your Lync client on your computer In order to use BToE you need to download and install the Polycom BToE Connector application Install the Polycom Better Together over Ethernet Connector The Polycom BToE Connector enables you to use the BToE feature on your compute
196. phone cannot establish a Verify the Polycom Desktop Connector settings on connection your phone You may need to reboot your phone or press the Reconnect soft key Polycom Inc 181 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Issue Corrective Action can t enter information in a phone field using my Check to see if the phone field has a flashing cursor computer keyboard You can use PDC only to enter information in a phone field if the field has a flashing cursor can t place a call If you re using PDC you can t place a call using the New Call soft key To place a call enter the phone number and select the Dial soft key or tap X want to change the phone that is connected to the Follow the instructions described in the section Disable Polycom Desktop Connector the Polycom Desktop Connector and disable the Polycom Desktop Connector which is already connected to your computer and is in active state on your phone Setup and enable the phone you want to connect to Polycom Desktop Connector Once your computer receives an initial communication from the newly configured phone it asks you to confirm the connection by displaying the dialog You were controlling lt MACaaddress1 gt with your computer Do you want to change to controlling MACadaress2 Click OK Troubleshoot Headset Issues This section includes solutions to troubleshooting issues when using a headset with your VVX phone Echo Canc
197. phone features settings and information display on the Home screen On VVX 1500 phones your phone line and favorites display on the Home screen For information on favorites see the section Manage Favorites On VVX 300 310 400 410 500 and 600 phones a Page Indicator shows the page you are currently viewing On VVX 500 and 600 phones you can press and hold the Page Indicator to control how many icons display on the Home screen The following figure shows the Page Indicator on the VVX 300 phone Home screen and Page Indicator on the VVX 300 phone 3 47 PM Tuesday Mau 1 i3 L3 L2 New Call Messages Directories u 0 Page Indicator On VVX 500 and 600 phones you can select a phone line on the Home screen to display additional phone lines and favorites on your phone as shown next From this screen you can also select a phone line to open the Dialer or select a favorite to call Additional Lines and Favorites from Home screen Close a KK 209 ee Will Sharp Bure Lauren Pierre Helen i Gates D Gagne Chen Louis Jack Jones Strong J Forest Nikola i l Smith Al Dion Lisa Wong Calls Screen The Calls screen is supported on VVX 300 310 400 410 500 and 600 phones You can access the Calls screen when you have one held call or an active and held call in progress on your phone The Calls screen automatically displays when you have an active call and one or more held calls on your phone Pol
198. pplication continues to fail to install find the log file for the installation error and call Polycom Technical Support The technical support representative needs the log file to understand why the installation failed To find the log file 1 Open the Start menu and select your user name 2 Select the folders AppData gt Local gt Temp gt MSI LOG The Polycom BToE Connector failed to start If the Polycom BToE Connector successfully installs but the application fails to start or you experience other application related failures uninstall the Polycom BToE Connector and reinstall the application If the application still does not start or you experience other related issues find the log file showing the failed to start error and call Polycom Technical Support The technical support representative needs the log file to understand why the application failed to start To find the log file 1 From the Start menu select Computer OSDisk C Program Files X86 Polycom Polycom BTOE Connector 2 Click the file polycom BTOE log My phone isn t pairing with my computer Make sure that the Ethernet cable is plugged into the PC port on the phone If a warning icon displays in your phone s status bar see the section Investigate Phone Warnings for information on viewing warnings If the warning message states that the phone was unable to pair you need to ensure that Polycom BToE Connector is an allowed program in your system s
199. protocol to use when placing a call To automatically select a protocol for placing calls 1 Tap New Call 2 Inthe dialer tap Use Auto to enable your phone to automatically select the protocol to use Your phone uses the selected protocol for all subsequent calls until you select a different protocol For dual protocol phones the protocol displays next to all call IDs including the call IDs for conference call participants and calls on hold When you place calls from call lists or directories your phone automatically chooses the protocol to use based on the information in the call list or directory When you add a contact to your Contact Directory you can specify the protocol the contact uses to handle calls This enables your phone to automatically use the correct protocol when you dial the contact See the section Manage the Contact Directory for more information Polycom Inc 40 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Answer Audio Calls When you receive an incoming call your phone rings and an Incoming Call window displays as shown below In the Incoming Call window you can choose to answer or ignore the incoming call Incoming Call window s AN Lauren Gates VIS Answer Reject Forward New Call Ignore Note Setting up a visual incoming call alert Your system administrator can enable the touchscreen to flash bright orange when you have an incoming call The touchscreen continues to flash unt
200. r Alerts Ringtones and Sounds 9 Simultaneously ring My Delegates Audio Device ill ri Video Device 3 In the Call Forwarding Delegates dialog click Add to add contacts as delegates for your calls 4 In the Choose a Delegate dialog select the contact you want to add as a delegate and click Ok The contacts you add as delegates display in the Call Forwarding Delegates dialog shown next Call Forwarding Delegates eae Delegates can schedule Lync Meetings make calls and receive calls if the box is checked on your behalf Receive Cals Delegate m Michelle Dubois v Marie Jones we Betty Cooper Ring your delegates after this many seconds 0 at the same time m Goa 5 Click OK when you have finished assigning contacts as delegates oimultaneous ringing is enabled for all assigned delegates If the boss s line receives an incoming call both the boss and delegate s phones ring You can choose to change when your delegates phones ring in the Call Forwarding Delegates dialog Polycom Inc 61 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 When you assign delegates to your line your phone displays a notification that you have added a contact as a delegate and a scrolling message Simultaneous Ringing is activated displays in the status bar The next figure shows the added delegate notification on a VVX 500 phone Delegate notification on a boss s phone 8 42 PM 6
201. r nickname and other details displays You can search for contacts in the PAB by first name or last name To search the Personal Address Book 1 In the Contact Directory screen select Search Select the More soft key if you do not see the oearch soft key The Directory Search screen displays 2 Enter your search criteria and select Search The search results display with a list of saved PAB contacts Edit the Personal Address Book You can add edit and delete contacts and contact information in the PAB on your phone or in your GENBAND Personal Agent on your computer If you modify a contact s information on your phone or computer the changes are automatically updated in the Personal Agent and in the PAB on your phone Edit Contacts Locally You can add edit and delete contacts in the PAB on your phone When you add a new contact to the PAB you must enter a unique nickname that is at least one character long for each new contact If you try to save a contact without a nickname a message asking you to enter a nickname displays To add a contact to the Personal Address Book on your phone 1 In the Contact Directory select Add or tap Ell 2 Enter your contact s information create a nickname for the contact and select Save The contact is added to the Contact Directory on your phone and to the PAB on the server To edit Personal Address Book contacts on your phone 1 In the Contact Directory screen select a contact and select E
202. r Phone Keys and Hardware section for the location of the security slot on your phone By fastening one end of a universal security cable to a stationary object such as a desk or table and the other end to the security slot available on Polycom VVX phones you can prevent your phone from being stolen or otherwise removed Contact the universal security cable manufacturer directly for more information on securing your phone Navigate Your Phone Interface Your VVX phone has phone icons status indicators and phone screens to help you navigate your phone interface and understand important information on the state of your phone The following topics describe how to navigate your phone s interface e Understand Phone Screens e Understand Phone Icons and Status Indicators Understand Phone Screens VVX phones have four screens that display on the phones e Home Displays your messages settings and information all VVX phones e Calls Displays all active and held calls on your line VVX 300 310 400 410 500 and 600 phones Polycom Inc 18 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 e Lines Displays your phone lines your favorites and conditional soft keys VVX 300 310 400 410 500 and 600 phones e Active Calls Displays the active call currently in progress VVX 500 600 and 1500 phones Home Screen On VVX 300 310 400 410 500 and 600 phones the phone line and icons you can select to access
203. r and Polycom phone You must download install and start the Polycom BToE Connector application before enabling and pairing BToE on your phone and computer This section shows you how to download and install the Polycom BToE Connector application on your computer Polycom Inc 170 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Download Polycom BToE Connector There are two versions of the Polycom BToE Connector on Polycom Support 32 bit and 64 bit Before you download the Polycom BToE Connector you need to determine whether your computer has a 32 or 64 bit operating system to ensure you download the application compatible with your computer To determine whether your system has a 32 or 64 bit operating system 1 Inthe Start menu select All Programs gt Accessories gt Command Prompt 2 Inthe Command Prompt type wmic OS get OSArchitecture Your operating system s information displays as shown next Gx Command Prompt Microsoft Windows Version 6 1 7601 Copyright lt c gt 2669 Microsoft Corporation All rights reserved Getcers bt hadwmic OS get OSArchitecture OSArchitecture 64 bit To download the Polycom BToE Connector On the support site agree to Polycom s user terms and conditions and click Submit Install the Polycom BToE Connector After you have downloaded the Polycom BToE Connector installer you can install the application on your computer To install the Polycom BToE Conne
204. r contacts using either their first name last name or by typing a few letters in their name An advanced search enables you to choose to search for contacts by first name last name or phone number To perform a quick search of the Corporate Directory From the Corporate Directory enter the first few characters of the contact s first or last name and select Submit The screen displays a list of contacts starting with the most successful matches To perform an advanced search 1 In the Corporate Directory select AdvFind 2 From the Advanced Find screen enter your search criteria and select Submit The screen displays a list of contacts starting with the most successful matches To view information for the contact Select View To erase all your search criteria and enter a new criteria Select Clear To add a contact to your Contact Directory 1 From the Corporate Directory search for a contact 2 From the search results select the contact and select View 3 From the Contact Information screen select Save The first name last name and phone number of the contact are saved to the Contact Directory You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information See the section Manage the Contact Directory for information on viewing and editing contacts Polycom Inc 91 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 You can save your
205. r this transmitter must be installed to provide a separation distance of at least 20 centimeters from all persons and must not be co located or operating in conjunction with any other antenna or transmitter FCC Radiation Exposure Statement This portable device with its antenna complies with FCC s RF radiation exposure limits set forth for an uncontrolled environment To maintain compliance this transmitter must not be co located or operating in conjunction with any other antenna or transmitter FCC registration number M72 VVX600 This device complies with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be ensured when using this telephone Certification Number IC 1849C VVX600 Polycom Inc 195
206. red only if the contact is not in an active call If the contact is in an active call the contact can choose to answer the intercom call or the intercom call is answered automatically after the active call ends Check with your system administrator to find out if this feature is available on your phone When you receive an intercom call on your phone the call is answered automatically using the speakerphone You can switch to the handset or headset after the call is answered To place an intercom call 1 Select the Intercom icon or select the Intercom soft key The New Call screen is displayed 2 Enter a number or select a contact 3 Select Dial or on VVX 500 and 600 phones tap IBS The phone plays a tone and the call is answered automatically on the contact s phone 4 Speak your message and wait for a reply 5 f you do not need to wait for a response select End Call Note Quickly call a contact using the intercom You system administrator can set up your phone to automatically call a specific contact when you press the Intercom soft key If your phone is set up this way press the Intercom soft key and wait for the call to be answered before speaking your message Polycom Inc 38 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 You can also place an intercom call during a call To use the intercom during a call 1 Select Hold and select the Intercom soft key The active call is placed on hold and the Ne
207. roubleshoot Better Together over Ethernet Issues Troubleshoot General Phone Issues This section includes potential issues and solutions for general phone issues Speakerphone Issues lf your speakerphone doesn t work your system administrator may have disabled it If this is the case a message displays informing you that handsfree is disabled after you press the speakerphone key In this case use the handset or a headset to handle calls Troubleshoot Application Issues This section includes solutions to troubleshooting issues for applications on your phone Calendar When you do not see the Calendar icon on the Home screen or you are not receiving meeting reminders it is possible that your phone is not connected to the Microsoft Exchange Server To reconnect to the server and use the Calendar feature again 1 Select Settings gt Features gt Calendar On VVX 1500 phones select Menu gt Features gt Calendar 2 From the Calendar screen select Connect Troubleshoot Login Issues If your phone has incorrect login credentials or if you need to re submit Login Credentials one of the following messages or icons display on your phone Polycom Inc 180 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 e The message Login Credentials have failed Please update them if information is correct displays on the screen e Anicon T displayed under the time in the status bar warns you that your credentials
208. rs s sssssisiisssssiiissssee sese nn ann nnns nans nnn a aa 142 Features for Mobility Impaired Users cccccccssesceccssnesecesaaueeeessaaueesessaaueeessaaueneesssaueneessaauaneessaaunsesssauensessagaes 143 Extend Your Phone s Capabilities with Accessories eese eese 145 Use a Headset with Your VYX PHONG ciat o betae a tur cholerae elves e itae OUS 145 Ysa Your HeadSel ior All CA Ss cess ence C 146 USE EICCIOMIC HOoOKRSWIGI ats i ae ech A ia aa ea A len DU ML ual 146 DISCONNECT Y oUr HeadsSel iranan ig as are NN n eee MM ela a IE 148 Use Bluetooth Headsets with Your VVX 600 PHONC cccscsseseccccceeeecesnneeeeessaaeseeesssaeeeeessaaeeeeessaaaeesesssaaeseesees 148 Use the Polycom Desktop Connector 5 oos listes hte ipee te is bas iei oreet n o eter cenis ue etes 150 Set Up and Enable the Polycom Desktop Connector ccccccccccseeeeeececesssseeeeeeccesensusesseeeeessssuueeeeecssssaaaneeseeessaas 150 Use the Polycom Desktop Conneclor a ires edes a bo ss R tied seda oaa bne a due kat a In ena Rak ae RME DRM a TUE 153 Connect WIEFI Adapter to YOUr PRONS 3 aeo ne lip e xe Rus Cono Lp envie nei leen eta einen 158 Polycom Inc 6 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Conhece WEFR AAIE uoi ccu auia rumen Soo tm Mr ord est avoue E um mos paa uu PME CL dU Dm Md 158 Connect Polycom VVX Expansion Modules to Your
209. rt process begins and the process ends when the Home screen displays Update the Phone Configuration Your system administrator may ask you to update your phone configuration which you can do without restarting your phone To update your phone s configuration 1 Select Settings gt Basic gt Update Configuration On VVX 1500 phones select Menu gt Settings gt Basic gt Update Configuration A confirmation message displays 2 Select Yes The configuration is updated Your phone may restart depending on the phone settings that have changed Test Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test its hardware You can test your phone s microphones speaker handset third party headset if present keypad mappings touchscreen and LEDs See your system administrator for instructions on how to perform these tests To test your phone hardware 1 Select Settings Status Diagnostics Test Hardware On VVX 1500 phones select Menu Status Diagnostics Test Hardware 2 From the Test Hardware screen select one of the following Audio Diagnostics Keypad Diagnostics Display Diagnostics Touch Screen Diagnostics Brightness Diagnostics Y VV ON ON WV LED Diagnostics Polycom Inc 178 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Clean the Touchscreen The touchscreen on VVX 500 600 and 1500 phones requires minor maintenance but yo
210. s 131 Selectd BackOrouind Telle cereale lee Seer eae LE REI C od Ie eos ouod eae 132 Add Personal Photos as Your Backgrolnd suci a o Topo at pato pP ee ee 132 miszelmwlei Rbeli RT TTC 134 Enable Ocean SAV CIS acutus mem DR Ni undue Mo eae esa Na ecc ID UU ro p NL ON PD IO REL 134 Use Personal Pholos as Screen Savers i icc eee beca bes vod lvo da rne tegulas Sa uade nea be repas deas ethane 135 Disable Screen Savels xou axa ein pu uim citius ias eta eect ene 136 Use Your Phone as a Digital Picture Frame uuu bass coupe salo bust Sco eo ue eun s Mox nguolc uus tuts Panne p uoa Poe 137 WSEPOWel Sa VINIG IOC E sus tet TTE o o vas lbs EM 138 Change do VR OMCC TAOS sakes eRe Ss T T Et 138 CH eR o cT 139 Charge Audio SENOS ssnin unies ei MpeUqu M dt obe ut mcos antt te due La nrc toti te oca Pa inn 139 Change Incoming Call NONTICalIOIiS ui equ bai i EB WERE DA SURE OOo e abad ioo uu Quac d MEAS HU o eds Na de UE Cod dd 140 Set a Hingtone Tor Incoming Calls m o ome eo sn cea fox case ees ee RAL 140 Sela Ringtone for Individual CODIaels uii bio Mo HR ie eio odia eso Hio oe Ule ad lasso booa ra Masbeso LAS tara 140 Changed No VONE PETERE ERE ETE EL TEE 141 Use Accessibility Features on Your Phone eessssesssesssseeee nennen nennen nnne nena nnn nnns 141 Features for Hearing Impaired Users cccccccscecccssueccnscseecnseeecsaecenscuseensuaeessauseensauessnacaeessaacensausessansesssanesens 141 Features for Vision Impaired and Blind Use
211. s User Guide UC Software 5 2 0 e The message Do Not Disturb displays in the status bar on all phones e On VVX 400 410 500 and 600 phones the DND icon on the Home screen changes from 4 to K On VVX 300 and 310 phones the icon changes from d to e Troubleshooting Why doesn t the DND icon display When you have set your presence status to Do Not Disturb as well as enabled DND for your phone the message My Status Do Not Disturb scrolls under the time display and the DND icon does not display in the status bar See the section Update Your Presence Status for more information To enable or disable Do Not Disturb Select DND On VVX 1500 phones press the DND key Timesaver Quickly disable DND on the VVX 600 To disable DND on VVX 600 phones tap La in the status bar Reject Calls with Do Not Disturb with Multiple Lines By default the Do Not Disturb feature applies to all lines on your phone However your system administrator can set up your phone so that you can enable the feature on a per line basis To enable Do Not Disturb for a particular line 1 Select DND On VVX 1500 phones press the DND key 2 From the Line Select screen select a line 3 From the Do Not Disturb screen select Enable To automatically enable Do Not Disturb for all lines 1 Select DND On VVX 1500 phones press the DND key 2 Select Set All to enable DND for all lines Redirect Incoming Calls You can redirect incoming calls in the
212. s and or pending patent applications held by Polycom Inc Open Source Software Used in this Product This product may contain open source software You may receive the open source software from Polycom up to three 3 years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as the open source software code used in this product contact Polycom by email at OpenSourceVideo polycom com Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information e
213. s during active calls the broadcast displays as a Pending broadcast e When the broadcast is a Priority or Emergency broadcast the broadcast immediately plays You hear the original call and the broadcast To listen a broadcast during a call Doone ofthe following For broadcasts that play automatically during a call hold the call to hear only the broadcast gt For Pending broadcasts select Accept or hold the call Reply to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this period the channel remains open to receive or send additional broadcasts To reply to a PTT Broadcast 1 During the 10 second waiting period press and hold Talk 2 Begin talking The broadcast is sent to all people listening on the channel 3 When you finish talking release Talk The broadcast enters another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place End PTT Broadcasts After you end a broadcast the channel remains open so others can respond To end PTT broadcasts Doone ofthe following gt Release Talk The broadcast enters a waiting period and you cannot initiate another broadcast on another channel until the waiting period ends gt Select End PTT When you select End PTT you cannot resume the broadcast by pressing and holding Talk on the same channel You can immediately i
214. saaueeseeeessssssaeesecesssssaaees 104 View Lync Contacts Presence Informallon had ro ri OR etae tr Eo Hr dba pri A Las Ede EO a dr o Np PASTE deas 106 View the Lync Contact Card for Contact Information 0 cccccccccsseeceecceeeceseeseeceesesassueeeeeessssuaeeeeeessssaaanseeseesseas 108 Manage BroadSoft UC One Favorites and Contacts ssssesssssseeeseneeennnens 109 View BroadSoft UC One Contacts Presence Information esses esee nnne nana 109 View BroadSoft UC One and Enterprise Directory Favorites ssseeeee isses eese nnn nnns 110 VIEW Comac and GI OUD S ossia e Eia ed tee eM Tutti cM tedesco D DM p DI De oM ed sco DEN DL OM IOCIS ea 112 Access Send and Broadcast Messages 1 Lee lee ee Lee eere rere n enn n ananas 113 Access Voicemail and Video Messages sss nnne nnn nsn ananas nn n nnns 113 Send Instant MESSAGES siiin veri dictan A t xen cae ntu ba aee em iie nen osten mule bo inepte 114 Bioadcast Messages With Group Paging s eccesso uea Uaec beau ewe a ewe eee 115 cena and iecelve PageS iie oY che ie ee eke MeL Ode Moules tio eli Rep que M os le zu Cue ci 115 Change Group Paging SelllTit8 a a eic ott p ere Rem ea whe oder RSI ere m Je ptas oae Res ee elds 117 Broadcast Messages with Push to TAIKG api ducc stesso niei iniuste OE o n uh pir suco Un utto Pau p Pe D eee 118 Send and Receive PTT Broadcasts ui o RR eR e EA Tusce
215. sabled and the Polycom BToE Connector doesn t automatically launch when you start your computer Now that the application is running on your computer see Enable and Pair Better Together over Ethernet to begin learning how to pair your phone with your computer and use BToE If you have problems installing the Polycom BToE Connector or the application doesn t start see Troubleshoot Better Together over Ethernet Issues Enable and Pair Better Together over Ethernet Before you can begin using BToE you must pair your Polycom phone and your computer to enable BToE After you sign in to Lync on your phone see Sign In and Out of Lync on Your Phone you can pair your Polycom phone and your computer to enable BToE To pair your phone with your computer and enable BToE 1 Connect an Ethernet cable from your computer to the PC port on your Polycom phone The messages Successfully Paired and Better Together Activated display on your phone the BTOE soft key displays on the idle screen and the Polycom VVX phone s driver is installed on your computer 2 If prompted choose Skip Searching Windows Update for Drive Polycom VVX Phone displays in your list of audio devices in your Lync client If your phone does not pair with your computer see the section Troubleshoot Better Together over Ethernet Issues Polycom Inc 173 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Before you begin using the BToE feature you need to
216. select Contact Directory 2 From your Contact Directory select a contact 3 Select Add or Add to Favorites On VVX 300 400 500 and 600 phones a star displays for contacts saved as favorites Power Tip Manually assigning a favorite index number when you make a favorite After you select Add to Favorites a dialog displays asking if you want to automatically accept the next available index number or manually enter your own Select Yes to automatically accept an index number or select Edit Index to enter a unique index number You can enter a number up to 9999 Polycom Inc 100 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 View Favorites You can view favorites in your Favorites list in the Directory from the Home screen and from the Lines screen Favorites display consecutively according to their index number The contact with the lowest number displays first To reorder your favorites assign the contact a different index number To see your Favorites list Select New Call gt Favorites On VVX 1500 phones favorites display on the Home screen below the phone number On VVX 500 and 600 you tap the phone line to view favorites from the Home screen You cannot view favorites from the Home screen on VVX 300 and 400 phones To see your favorites from the Home screen on VVX 500 and 600 phones From the Home screen tap the phone line To see your favorites from the Lines screen From the Home scr
217. sive or multiscan JPEG images are not supported e The phone screen sizes vary by phone gt VVX 300 and 400 phone screens are 220 x 108 pixels gt VVX 500 phone screens are 320 x 240 pixels gt VVX 600 phone screens are 480 x 272 e Smaller images are centered and surrounded with black space e larger images are scaled proportionally to fit the screen e Horizontal or vertical black bars are added to preserve the original aspect ratio Use the Web Configuration Utility In the Web Configuration Utility you can upload pictures to your phone to save as your background To access the Web Configuration Utility you need your phone s IP address Settings Accessing the Web Configuration Utility Disabled by Default On Polycom phones with UC Software 5 1 1 or later and registered with Lync Server access to the Web Configuration Utility is disabled by default as a security precaution Contact your system administrator for help enabling the Web Configuration Utility To find your phone s IP address Navigate to Settings Status Platform Phone On VVX 1500 phones navigate to Menu Status Platform Phone To add your own picture using the Web Configuration Utility 1 Enter your phone s IP address into the web browser on your computer Select User and enter 123 for the Password From the menu bar select Preferences Background Click Add a new background image Click Select a file from PC Desktop and click Choose Fi
218. ss aaa aad 55 Work with Shared Lines ccccceccccccesecceceesceeceeeeceeeeeeceeceeeeeeeseaeceeceeeeesseeeeseeseceessaeeeessageeessegeeeesaeeeeeeas 56 Missedg Calls Shared EINES csenscpemi taa RR MESE ER ELDER DEAE EREMO FA OI DNE OM EI O SSLO OM E VN DEEP pe 56 Use Multiple Appearance Directory Number Single Call Appearance seeessseessseees esee eene 57 Use Shared Line ApDeaFah Ge uii et oet es ged oaa op oned Ink oup o asa anb P ida sauu a ales Dude aa un dea dod dd ose ARR EOD anaes 60 Record Calls on VVX 500 600 and 1500 Phones eesese Hmmm rm nere rre reel 68 Guidelines when Recording Calls ccccccccccccseeesecccessssuseeeceessssassesseceesessuseeseeeeesessaseaseeeesssssuaaeseeeeesssaaaesseeeesseas 68 FIeCONG Pause and End i 05110510 ERES ee ad nDia eena AeA ere Naan a 68 Record CORICTENCE Calls T 69 PIAV Recorded Calls ainin e e E E a E E E 70 Video CAS a A A tr omer tee meer trai erat ar are 72 MPS TOM ecole 72 Use a VVX Camera with the VVX 500 and 600 Phones cccccecccsseeeeeeeeeeeeeeeeecaaeeeeeeeesaaeeeeseesaaeeeees 73 View Status Indicators and Messages for the VVX Camera sscccccccccccsseesseeceessssueeeecccesssaueeeeceessssaaaeeeseeessaas 74 Change video Gall SettilQS 5 eee Eau coorta Dose poc Hac vu ave ee ean Cu Deer Maia ione adt lorena ae 75 oet the Call Hate Tor Video Calls s o
219. ssues and Solutions Issue The message USB device is full Recording cancelled displays when pressed Start The recording stopped during a call The message USB device removed unsafely Recording cancelled displayed when removed my USB flash drive during a call The message Unsupported USB device attached displayed Polycom Inc Corrective Action Check that there is sufficient space on the USB flash drive If the USB flash drive becomes full during recording recording stops and the message USB device is full Recording stopped displays Delete previous recording to make space on the USB drive See the section Browse Edit and Open Recorded Calls for information on deleting recordings Do not remove the USB flash drive while recording If you want to remove the drive during a call press Stop and then remove the drive Refer to Technical Bulletin 38084 Supported USB Devices for a list of USB devices supported on Polycom phones 183 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Troubleshoot Better Together over Ethernet Issues Use the following solutions as a guide to resolving issues problems or common difficulties while installing the Polycom BToE Connector or pairing your devices The Polycom BToE Connector installation failed If the Polycom BToE Connector fails to install download and reinstall the application from Polycom Support on your computer If the a
220. system administrator Ask your system administrator if your phone supports any of the applications discussed in this section which includes the following topics e Use the Calendar e Navigate the Browsers e Use the Launch Pad on VVX 1500 Phones Use the Calendar When your VVX phone is configured to connect to Microsoft Exchange Server you can view and join meetings scheduled in your Microsoft Outlook application from your phone Navigate the Calendar You can access the calendar on your phone to view and join your meetings for the day To open the calendar Select Calendar from the Home screen or select Settings gt Features gt Calendar On VVX 1500 phones select Menu gt Features gt Calendar The calendar displays your meetings for the day which is Day view Troubleshooting Why doesn t the calendar display If you select Calendar and the Calendar does not display it is possible your Login Credentials are incorrect To re submit or update your Login Credentials see Troubleshoot Login Issues In Day view you can see your scheduled meetings for the day and you can navigate to a previous or upcoming day To navigate Day view Doone ofthe following gt To view the previous day select Previous or tap lt gt To view an upcoming day select Next or tap gt f gt To view a meeting use the arrow keys to select a meeting or tap the meeting From Day view you can also access other calendar views Month
221. t 3 Select Add to Contacts If you do not see the Add to Contacts soft key select the More soft key The first name last name and phone number of the contact are saved to the Contact Directory You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information See the section Manage the Contact Directory for information on viewing and editing contacts Search the BroadSoft Directory You can access and search the BroadSoft Directory on your phone and you can choose to perform a standard or advanced search for contacts Check with your system administrator to find out if this feature is available on your phone Polycom Inc 92 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To view the BroadSoft Directory Select Directories gt BroadSoft Directory On VVX 1500 phones press the Directory key and tap BroadSoft Directory A search screen displays as shown next A simple search enables you to search for contacts using either their first name last name or by typing a few letters in their name An advanced search enables you to choose to search for contacts by first name last name or phone number To perform a standard search Enter your search criteria and select Submit Your search results display The number of records that match your search criteria displays for one second above the soft keys A maximum of 50 contacts are available for viewing at o
222. t Transfer 2 From the dialer select Blind and dial a number or choose a contact from the call list or directory If you do not see Blind select More Blind The call is transferred directly to the contact To cancel a transfer before the call connects Select Cancel Park and Retrieve Calls Using the Lync Call Park feature you can park up to eight calls while you continue to make calls and answer other incoming calls on your phone Call Park is different from call hold in that the call is placed in a call orbit on the Microsoft Lync Server Calls placed in the call orbit are given a retrieval number and can be retrieved by any Lync compatible phone with access to the orbit Check with your system administrator to find out if this feature is available on your phone Park Calls You can park up to eight active or held calls on your line If you try to park additional calls a message displays stating that the maximum number of calls have been parked on the server Polycom Inc 45 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To park an active call During acall press the Park soft key The call is placed in the call orbit and given an orbit number as shown next 10 38 PM T Line Tom Davies 1 call Betty Cooper 0 04 1347 to retrieve park zh Video Retrieve New Call Mode After you park a call you can retrieve the call provide another contact with the call s orbit number
223. t to unblock a contact rather than updating the Contact Directory Select Settings gt Features gt Presence gt Blocked List From the Blocked List select the contact you want to unblock and select Unblock The contact can now watch your phone and displays in your Watcher List You can view a list of contact that can or cannot monitor your status To display contacts that can view your status Select Settings gt Features gt Presence gt Watcher List On VVX 1500 phones select Menu gt Features gt Presence gt Watcher List A list of contacts that can monitor your status displays To display contacts that cannot view your status Select Settings gt Features gt Presence gt Blocked List On VVX 1500 phones select Menu gt Features gt Presence gt Blocked List A list of contacts that cannot monitor your status displays From the Blocked list you can unblock contacts and allow them to monitor your status To unblock a contact 1 Select Settings gt Features gt Presence gt Blocked List On VVX 1500 phones select Menu gt Features gt Presence gt Blocked List 2 From the Blocked List screen select a contact 3 Select Unblock The contact can now monitor your status and displays in the Watcher list Manage Lync Contacts You can add Lync contacts from the Lync directory to your contact list and call Lync contacts on your phone Check with your system administrator to find out if this feature is avai
224. t up to receive Normal pages during active calls the page displays as a Pending page e When the page is a Priority or Emergency page the page immediately plays You hear the original call and the page To listen a page during a call Doone ofthe following For pages that play automatically during a call hold the call to hear only the page For Pending pages select Accept or hold the call When you adjust the volume of a non emergency page your phone uses the adjusted volume for subsequent non emergency pages However only your system administrator can change the volume of an Emergency page Polycom Inc 116 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Change Group Paging Settings This section provides information on the changing your default paging group updating page group subscriptions and enabling pages to play during active calls Change the Default Paging Group When you press and hold Paging your page is automatically sent to the default paging group 1 You can change the default paging group to any other group To change the default paging group 1 Select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Default Group and select a new paging group number When you press P
225. tacts are Enterprise Directory contacts that have Instant Messaging and Presence IM amp P enabled and you can view their presence information on your phone While you can view UC One Polycom Inc 109 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 contacts presence information on the Lines screen you cannot change your presence status on the phone You can change your presence status only in the BTBC client application on your computer The following table shows the presence icons that display for BroadSoft UC One contacts on your phone BroadSoft UC One Contact Presence Icons Icon Description Visible J o Do Not Disturb Invisible Offline Unknown View BroadSoft UC One and Enterprise Directory Favorites In addition to viewing UC One contacts with presence information you can also view other Enterprise Directory contacts marked as favorites on the Lines screen Enterprise Directory contacts who do not have IM amp P enabled do not display presence information on your phone and instead display with a flying handset icon EN You cannot mark UC One contacts and other Enterprise Directory contacts as favorites on your phone You must mark contacts as favorites in the BroadTouch Business Communicator BTBC client on your computer Contacts marked as favorites in the BTBC client display on your phone after one minute To view BroadSoft UC One and Enterprise Directory favorites on the Lines screen From the Ho
226. the PTT Channel Configuration screen select Channel Subscriptions 3 From the Channel Subscriptions screen select the channel you want to subscribe to and select Yes Enable PTT Broadcasts to Play During Active Calls The Accept While Busy setting determines what happens when you are in a call and receive a PTT broadcast When you enable the Accept While Busy setting a PTT broadcast interrupts telephone calls and you hear the audio of the telephone call and the broadcast When you disable the Accept While Busy setting the incoming broadcast is held in a Pending state it does not disrupt the telephone call and you cannot hear the broadcast To enable PTT broadcasts during an active call 1 Select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk On VVX 1500 phones select Menu gt Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select Accept While Busy and select Enable Polycom Inc 121 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The default setting is Disabled When enabled your phone accepts and plays broadcasts while you are in an active call When disabled your phone does not play broadcasts while you are in a call but holds them in a Pending state instead Polycom Inc 122 Use Applications on Your Phone VVX phones can support optional applications configured by your
227. to hear sound effects only from the headset Y Select Active to hear sound effects only from the device you re currently using to hear call audio The default destination is Speaker Set a Ringtone for Incoming Calls A simple way to personalize your phone is to change your phone s ringtone You can pick unique ringtones for the different lines on your phone To select an incoming call ringtone for your phone or a line 1 Select Settings Basic Ring Type On VVX 1500 phones select Menu Settings Basic Ring Type 2 When multiple lines are configured on your phone select a line 3 From the Ring Type screen select a ringtone The default ringtone is Low Trill User Tip Listening to a ringtone before you save it To listen to a ringtone before you save it select the ring type and select Play or tap BH Set a Ringtone for Individual Contacts You can select unique ringtones for various contacts in your directory This helps you quickly identify callers as your phone rings To select a ringtone for a contact 1 From your Contact Directory select a contact 2 From the Contact Information screen select Edit or tap Ell Polycom Inc 140 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 3 From the Edit Contact screen select Ring Type select a ringtone 4 From the Edit Contact screen select Save User Tip Listening to a ringtone before you save it To listen to a ringtone before you s
228. topped sending video you may see a different icon than the one shown in the Place a Video Call on VVX 500 600 and 1500 Phones section If you place a video call on hold the person s video stream stops and is replaced by a paused grayscale image taken just before you held the call as displayed next The person s video stream returns when you resume the call Held video call 4 9 PM a ex Line 2092 1 call Hold Lauren Gates 3 31 O 2076 D Resume New Call Transfer Confrnc Polycom Inc 84 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 View Video in Full Screen during Calls During a video call you have the option of viewing video on the full screen instead of in the smaller call window To set your video to display in full screen for all video calls see the section Display All Video Calls in Full Screen Mode To view full screen video Do one of the following gt Tap HI You can also select the video area to view video on the full screen Tap Video and select Full Screen Full screen video displays Call details display at the bottom of the screen along with an icon that you can select to exit full screen mode as displayed next The call details display for five seconds and then disappear To see the details again select the screen lo Lauren Gates HD 2076 Tap to exit full screen mode User Tip Can I automatically view all video calls in full screen mode You can set u
229. tures described in this section Check with your system administrator to find out which features are available on your phone View Recent Calls All VVX phones maintain a Recent Calls list that includes missed received and placed calls Each list holds up to 100 entries You can perform the following tasks from the Recent Calls list Sort order and filter calls By default the list displays all call types with the most recent call displaying first Remove calls from the list Select a call record to view call details and manage the call Select a call record to automatically call a contact To view your Recent Calls list Select Directories Recent Calls On VVX 1500 phones select the Directory key and tap Call Lists Timesaver Quickly accessing the Recent Calls list on VVX 500 and 600 phones To quickly access recent calls select in the status bar Polycom Inc 87 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The following icons display next to a call to indicate the call type e g Indicates a placed call e L2 Indicates a received call e LJ Indicates a missed call In the Recent Calls list you can view call details edit call details before calling a contact save a contact to your directory and delete call entries To view call details Select Info or tap E next to a call record From the Call Details screen you can save or delete a contact To save a contact to your Co
230. u do this your PIP displays in the call window and the far end video previously displayed in the call window displays in the PIP location When you swap video so that your video displays in the call window rather than in the PIP Local camera displays next to your video as shown next Swapped video screens w D A Far side 5 HD Local cameral Indicates that the near side is in the call window A m a End Call Transfer Confrnc Near side you To swap where video displays During a video call do one of the following gt Tap Video gt Swap gt Tap the PIP Handle Video and Audio Calls When you have multiple calls you can easily manage a video call from the Calls screen In the Calls screen on VVX 500 and 600 phones you can identify the video call by the video stream that displays next to the call s details On VVX 1500 phones the active video call displays on the Home screen and all held calls display above the soft keys Polycom Inc 82 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 When two or more calls are video calls only the active call displays video On VVX 500 and 600 phones all other video calls show a paused grayscale image of the far side taken just before the call was held as displayed next When you resume a held video call the held call becomes active and displays video Multiple video calls on the Calls screen on the VVX 600 phone PRED
231. u may periodically need to clean the touchscreen Use a clean dry microfiber cloth the kind you would use to clean glass surfaces to wipe the touchscreen Before you clean the screen disable it so you don t activate phone functions while you wipe the touchscreen To clean the touchscreen 1 Select Settings gt Basic gt Screen Clean On VVX 1500 phones select Menu gt Settings gt Basic gt Screen Clean 2 Wipe the screen with a clean dry microfiber cloth 3 Press any key on the phone console to enable the touchscreen again Note What happens if clean the touchscreen but it s still dirty Dampen a soft lint free cloth with an isopropyl alcohol and water solution of 50 50 and then wipe the screen with the cloth Always use the dampened cloth to apply the solution never apply the solution directly which could seep inside the screen or stain the phone In addition do not use chemicals to clean the touchscreen Polycom Inc 179 Troubleshoot Issues This section lists potential issues problems and common difficulties and possible solutions to guide you towards resolving those issues This section includes the following troubleshooting topics e Troubleshoot General Phone Issues e Troubleshoot Application Issues e Troubleshoot Login Issues e Troubleshoot GENBAND Address Book Issues e Troubleshoot Polycom Desktop Connector Issues e Troubleshoot Headset Issues e Troubleshoot Recording Issues e T
232. uch as Ultratec Superprint In addition VVX phones provide acoustic coupled TTY support Features for Vision Impaired and Blind Users The following table lists the accessibility features on VVX business media phones for visually impaired and blind users Polycom Inc 142 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Accessibility Features on VVX Business Media Phones for Vision Impaired and Blind Users Accessibility Feature Adjustable backlight settings Tactile 5 key with raised bumps Large keys Physical line keys Variety of feature keys that you can press Tactile discernible number feature and navigation keys Illuminated feature keys Description You can change the brightness of the screen by adjusting backlight intensity settings see Set the Backlight Intensity and Timeout The 5 key has two bumps that let you easily discern the position of other keys on the keypad Large keys on the phone console enable you to easily access phone features and functions VVX 300 and 400 phones have physical line keys that you can press to answer and end calls Many features on VVX phones are accessible by pressing feature keys on the phone console Keys on the phone console are easily discernible by their size and shape Many feature keys are illuminated when activated so you re easily alerted when a feature is enabled Features for Mobility Impaired Users The followin
233. ur Phone e Lock Your Phone Log In to Your Phone If your system administrator has set up user credentials for your phone you can view your personal phone settings from any phone that is part of your organization You can log in to a phone by entering your user ID and password and access your contact directory speed dials and phone settings Contact your system administrator for your user credentials When you change phone settings while logged in to another phone the settings are saved and displayed the next time you log in to your phone Note Placing a call from a logged out phone When a phone is logged out you can use the phone to place emergency calls and other pre determined phone numbers Pre determined numbers are set up by your administrator For information on how to place authorized calls see Place Calls from a Locked or Logged Out Phone Log In and Out of Your Phone Depending on how your system administrator set up the user login feature you may need to log in to a phone before you can use the phone By default Polycom phones do not require you to log in before you can use them However if you do not log in you see the phone s default profile When you log in you have full access to your personal phone settings and your directory After you log out you can no longer view this information To log in to a phone 1 Doone of the following gt If you see the User Login screen proceed to step 2 gt If you
234. use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required e Software Versions in the Polycom VVX VoIP Desktop Telephones When Used on the Telecom Network gt The VVX 300 and 310 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed gt The Polycom VVX 400 and 410 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed gt The Polycom VVX 500 must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed gt The Polycom VVX 600 must be equipped with the software installed during the PTC testing version 4 1 0 xxxx for compliance to be guaranteed Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit UAE TRA Registered No 0017802 09 Dealer No 0017133 09 Australia Warning This equipment will not operate when main power fails WARNING FOR ALL POLCOM PHONES THAT USE HANDSETS With respect to section 5 4 3 11 of t
235. ven if Polycom has been advised of the possibility of such damages Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocumentationFeedback polycom com Q Polycom Visit the Polycom Support Center for End User License Agreements software downloads product documents product licenses troubleshooting tips service requests and more Polycom Inc 2 Contents Beror VOU BEGIN mec ERE 8 Who Sho ld head Tis Calder devi a te as v voa de gina e E eae eee 8 Typographie CONVENTIONS wi cote ucts esset de al Me SOR VEO up eo eu UE LETS 8 Eris EU E T MT 9 View Your Phone Keys and HardWare xls ree vusu i dUPedeteub uiam DIR ue Uvada Co eoru ve VOU Fa adu E vv bu uua 9 VVX 300 ana VVX 310 Phones Hardware uiid vie teh e Debra A Pe ap ro E FEE Rede E Aut Pur bcd 10 VVX 400 ana VVX 41 0 Phones HatraWale ssc ea vive en es C Ele E Arx ER Lehre aa el Erba Hn EET ERE CARN LX da E da 12 VVX 500 and 600 Phones Hardware uie tct pra DO eS a o D aos tated bra bas ORARE UU Da c TUE DU Ee S ERE Mm DE Es 14 VV 49900 FROME Pag Wales ced abas e DUIS UM ENS cba ata Etat us dcs dues a A Lee um ENS 16 Secure Your Phone with the Security SlOt ccccccccsssseeceeccececnseeesecceesesauuuseececsessauaueeceessssuaeseeeeessssaaeeeecesssssaaees 18 Navigate Your Phone TIerfaeGcosalenviot evecstad edo Sa eon t tatitons tear a A E pride ap aaepe vs 18 Understand JF hene SCFeB iSo nav
236. w Call screen displays Enter a number or select a contact 2 3 Select Dial or on VVX 500 and 600 phones tap a 4 After the call is answered speak your message and select End Call 5 Select Resume If your phone is set up to answer intercom calls with your microphone muted you need to unmute your microphone before responding to the call To respond to an intercom call with mute enabled After the call is answered press the Mute key and reply Place a Call from a VVX Expansion Module You can place a call using the line keys on your VVX Expansion Modules Line keys on expansion modules activate available lines and place calls to contacts assigned to those lines See the section Connect Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules To place a call Doone ofthe following Pressaline key corresponding to an available line and dial the number gt Press the line key of the assigned favorite you want to call The call is placed and displays on your phone s screen Redial a Number The last call you placed displays on your phone in the Dialer The first number in the list is the last call you placed To redial a number 1 Select New Call 2 From the Dialer select the first number in the list 3 Select Dial or on VVX 500 and 600 phones tap Bl Use H 323 Protocol to Place Audio Calls You can use H 323 Protocol to place calls on VVX 500 600 and 1500 phones
237. wered call notification on the boss s phone 2 11 PM My Status Available e Michelle Dubois at REN o Marie Call from Betty Cooper was answered by Tom D sip IwongGbor ee com WA omoia vy New Call Forward DND Polycom Inc 65 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 View Call Status on the Boss s Line A boss and delegate can both view the status of any call on the other s phone Bosses can see when a delegate answers or holds a call and delegates can see when a boss is in an active call or has placed a call on hold Bosses and delegates can also resume calls held on the other s line When there is an active call on the boss s line for VVX 500 600 and 1500 phones a solid red bar displays on the boss s line key on the boss and delegates phones For VVX 300 310 and 400 410 phones a steady red LED light on the boss s line key indicates there is an active call on the boss s line The next figure displays a call on the boss s line on a VVX 500 phone Call on the boss s line on a VVX 500 phone 8 04 PM Michelle Dubois Available Betty Cooper In a gcall Lisa Wong In a call Marie Jones F AV New Call Forward DND MysStatus More View and Resume Held Calls Bosses and delegates can both view and resume held calls on the boss s line A flashing red bar or LED light indicates that a call is on hold on a boss s line To view held calls on a boss s line on the delegate s phon
238. x noproB LAN u WAN UCNONb3ylOTCA pa3bembl RJ 45 CoOntogante ocropoxxHocTb Npn noakniouega Kabenen Hanps gt KeHve NUTAaHUA naHHoro u3nenus cocraBniser 48 B 0 375 A nocrosiHHoro Toxa pn WCHOJIb30BaHM AONONHNTENbHOTO BHeLLIHero WCTOHHMKA NUTAHUA OH DOMKEH ObITb BHeCeH B cnucka UL UMeTb OFPAHNYEHHY O BBIXOAHyIOo MouuHocTb LPS HomnHanbHoe Hanpaxenne 48 B n M4dHMManbHbil TOK 0 375 A New Zealand Telepermit VVX 300 PTC 220 12 085 VVX 310 PTC 220 12 086 VVX 400 PTC 220 12 087 VVX 410 PTC 220 12 088 VVX 500 PTC 220 11 098 VVX 600 PTC 220 12 058 Special Conditions for this User Guide e PTC General Warning Polycom Inc 193 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services e Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making
239. y card on your VVX Expansion Module 3 Align the tabs on either side of the plastic cover with the corresponding indents on the expansion module and bend the plastic cover into place to reinsert the cover over the directory card for protection Navigate VVX Color Expansion Module Paging The VVX Color Expansion Modules display three pages of line information on the LCD screen for each module connected to a VVX phone Each page of the expansion module contains 28 registrations busy lamp field contacts Lync contacts or favorites assigned to line keys Polycom Inc 167 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To navigate between VVX Color Expansion Module pages Press a Page key beneath the screen on the VVX Color Expansion Module Use the Smart Paging Feature The Smart Paging feature arranges line key assignments and distributes pages on the VVX Color Expansion Modules based on the number of expansion modules connected to a VVX phone Smart Paging is automatically enabled for VVX Color Expansion Modules connected to VVX phones with UC Software 5 1 0 or later Note that Smart Paging does not affect how pages are ordered on VVX Expansion Modules with paper displays ga Note Smart Paging does not affect Flexible Line Key assignments If you assigned functions to line keys using the Flexible Line Key feature the line key assignments display on the designated line key on the expansion module and are not affe
240. y one like a slide show or display just one picture Before you can display your pictures confirm the following e Your pictures are on the USB flash drive and the USB flash drive is attached to your phone To display the pictures on your USB flash drive Select Settings gt Features gt Removable Storage Media gt Picture Frame On VVX 1500 phones select Menu gt Features gt Removable Storage Media gt Picture Frame Your pictures display one by one like a slide show and six icons display beneath your pictures as shown next A photo and icons in the Picture Frame Use the icons in the following table to perform actions in the Picture Frame Selecting Icons to Display Your Pictures Action View thumbnails of your pictures View the previous picture View the next picture Pause and display the current picture only Starts the display of pictures one by one again TBE we Polycom Inc 137 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 Icons Action Stop displaying the pictures The pictures do not display again until you access the Picture Frame feature unless you have a screen saver enabled wm Set the picture that currently displays as the background picture for your phone Use Power Saving Mode By default your phone is set up with a power saving mode that turns off the screen to conserve energy Your phone enters power saving mode after it has been idle for a certain per
241. ycom Inc 19 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To display the Calls screen During a call do one of the following gt Press gt On VVX 500 and 600 phones tap in the status bar gt On VVX 500 and 600 phones swipe the screen right to left All of your active and held calls display on the Calls screen Use the arrow keys or swipe the screen from the bottom to the top to view all calls on your phone The total number of calls displays on your line and if you have multiple lines on your phone calls display under the associated line Calls screen on VVX 600 phones INS Line 2092 1 4 calls To Lauren Gates 4 14 2076 From Milton Stone 2082 Hold Nikola Smith 2078 Hold Teresa Swift 2091 End Call LC TIENI d Confrnc Lines Screen The Lines screen is supported on VVX 300 310 400 410 500 and 600 phones and is the default screen when your phone is idle You can view your phone lines favorites and soft keys in the soft key area on the Lines screen as shown next Phone line Favorites and Soft keys on the Lines screens on the VVX 300 phone Tuesday May 15 Phone Line Teresa Swift Michael Srnith Favorites Soft Keys To display the Lines screen From the Home screen press When you have multiple calls on your phone the number of calls you have displays next to the line number Polycom Inc 20 Polycom VVX Business Media Phones User Guide UC Software 5
242. ycom VVX Business Media Phones User Guide UC Software 5 2 0 Note Changing the privacy relationship for contacts assigned as delegates You cannot change the privacy relationship for contacts assigned as a delegate for your line Contacts you assign as delegates must maintain a privacy relationship of Workgroup If you try to change the privacy relationship for a delegate a notification displays in the Lync client See the section Assign Delegates for more information To view the contact card 1 Select the Contact soft key 2 Select a contact and select Info The contact card displays with your contact s presence status and contact information as shown next Lisa Wong Available e lwong bor ee com User Tip Quickly viewing the contact card You can quickly view the contact card for a Lync contact by pressing and holding a contact s line key The contact card displays From the contact card you can place a call to one of the available numbers for your contact You can also place a call directly to a contact s voicemail Manage BroadSoft UC One Favorites and Contacts You can see your BroadSoft UC One contacts marked as favorites in the UC One Contacts list and on the Lines screen on your phone The VVX 1500 phone does not support BroadSoft UC One features Contact your system administrator to find out if this feature is available on your phone View BroadSoft UC One Contacts Presence Information UC One con
243. ycom phone and the Lync client When you answer incoming calls in your Lync client the audio plays through your computer s speakers If you want to play the audio from incoming calls on your phone s handset or speakerphone answer incoming calls on your phone Polycom Inc 174 Polycom VVX Business Media Phones User Guide UC Software 5 2 0 To place a call from your Lync client Choose acontact and select Call Note Conference calling not available on VVX Phones with BToE enabled 4 You cannot make conference calls and the Conference and Join soft keys do not display on your BToE enabled Polycom phone running UC software 5 0 x or 5 1 x However you can make conference calls using your Lync client To make a conference call in your Lync client add a participant during an active call To make a conference call on your phone you need to disable BToE To disable BToE press the BTOE soft key and press Disable To hold a call Select Hold on your Lync client or phone The call is on hold on your computer and your phone To resume a call Press Resume on your phone or click Resume Call in your Lync client Note Video calls on paired devices not compatible with Microsoft Lync 2013 BToE enabled Polycom phones running UC software 5 0 x or 5 1 x cannot receive incoming video calls sent from contacts using Microsoft Lync 2013 However you can receive video calls from contacts using Lync 2010 If you receive an incoming video ca
244. you are in an active call or if you re recording a call If you try to the message Action aborted displays Place the call on hold before playing the recordings The recording stops playing when you resume the call To pause and resume a recording 1 While the recording plays select Pause 2 Select Resume to continue playing the recording When you receive an incoming call while playing a recording the recording is paused automatically If you do not answer or reject the incoming call the recording remains paused until you select Resume To stop playing a recording Select Exit To rename a recording 1 Select Settings gt Features gt Removable Storage Media gt Browse Recordings For VVX 1500 phones select Menu gt Features gt Removable Storage Media gt Browse Recordings 2 From the Browse Recordings screen select a recording 3 Select Rename update the filename and select OK To delete a recording 1 Select Settings gt Features gt Removable Storage Media gt Browse Recordings For VVX 1500 phones select Menu gt Features gt Removable Storage Media gt Browse Recordings 2 From the Browse Recordings screen select a recording 3 Select Delete Polycom Inc 71 Video Calls Your administrator can enable your VVX 500 600 and 1500 phone to receive and transmit video during calls The VVX 1500 phones have a built in camera but the VVX 500 and 600 phones need a VVX Camera to transmit vi

Polycom VVX Business Media Phones User Guide

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