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HP Photosmart C4200 All-in

1. SUR H334x01H1Hz53HlIxE amp amp x p vira XoR Rode DAYVTT RVI KML COAT ONET B DBARVTF EYE BTY wAOm HER HIM UL 7 58 ey HEZEA TESTET CEB 2 FORUM RED TO oii OCELE REENE H oC DIEBLILABE OES FAN OVC ISRAEBE BR LTS PEW TOR x amp xkoWNudsmpixwosikicckoco4AZROUExzS FUSE DAR VITA ICERI LC TREES TE SV Hey fares MHE RE OARS OT WET Bona REOR kot ENIAD ET LON UA RETRUCZSEALIEBAAUrzd 2 2 D ke c gt 2 c 6 ES a x For instructions on how to pack your device for exchange see Pack the HP All in One on page 140 Additional warranty options 139 eu v z m E E t El gt lt m E Qa 4 i mo o e a Chapter 14 Call HP Korea customer support HP Sts 3174 X 84 ESI 2174 X 8J MIE Bet 1588 3003 X amp 2123 8 PUA Bit Bll Met 080 703 0700 UY SS FF AZ B 409 00 18 00 E 2 2 09 00 13 00 39 23 9 HL Prepare the HP All in One for shipment If after contacting HP Customer Support or returning to the point of purchase you are requested to send the HP All in One in for service make sure you remove and keep the following items before returning your device The print cartridges The power cord USB cable and any other cable connected to the HP All in One Any paper loaded in the input
2. essen 56 Make a borderless copy of a photo ssssssssssese ene enm enemies 56 Resize an original to fit onto letter or A4 paper 57 SHOP COPYING EEEE Hr OU 58 Use the scan features Scan an image or document eiie esee ssee aaia riara aep need eR aAA O Erna Adain Oi 59 Edit Scanned IMa Jeon ATRAS 60 Edita scanned OCU CIM ep 60 Siiejo telaio A EE 61 Maintain the HP All in One Clean the HP All in One ssssseseeneeennnen enn een nee enne en enne n nenne ankuan eene 63 CIE AM TNS exterior creciente tea tione aa aE Oa Tonia k OEA eor NE Eee i RENE ek 63 Clean the gl ree tm 63 Ir min zleBerie ao Ee 64 Print a Selftest reporten encata cet sete co peto o Fia i edt eru Mg alates Fea E og e Cs Re oL a 64 Contents 12 13 14 afe s miaWolaWe Drebmepee t E 65 Handle the print cartridges iie ito eaa 1 aE A Fea p dpa For FR oe TA AE 66 Check the estimated ink levels eccentric reae aia 67 Replace the print cartridges iioii terr teret e i ende ite nic bete dede 67 Use a photo print cartridge sssssssseeeeeenne emm eene nnne enne 70 Use the print cartridge protector or eiiie iiini 70 Align the print cartridges i ee rr RO RED darapon RENE KR BEER ERE eeni pinadi iiaiai 71 Clean the print cartridges eicit tuned deer aee bendeensnreresacehis Lon e Ren anuo DESEE
3. XX TIP Make sure the area on which you want to print is inserted first facing down in the input tray HP Inkjet labels 1 Always use letter or A4 label sheets designed for use with HP inkjet devices such as HP inkjet labels and make sure thatthe labels are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP All in One causing subsequent paper jams 2 Fanthe stack of labels to make sure none of the pages are sticking together 3 Place a stack of label sheets on top of full size plain paper in the input tray label side down Do not insert labels one sheet at a time For best results set the paper type and paper size before printing 26 Load originals and load paper HP CD DVD Tattoo labels A Place one sheet of CD DVD tattoo paper in the input tray with the print side down slide the CD DVD tattoo paper forward until it stops f NOTE When you use CD DVD tattoo labels leave the tray extender closed Related topics Choose papers for printing and copying on page 18 Set the paper type for printing on page 31 Print on transparencies on page 43 Reverse an image for iron on transfers on page 43 Print a group of addresses on labels or envelopes on page 44 Create custom cd dvd labels on page 37 Avoid paper jams To help avoid paper jams follow these guidelines Related topics Clear paper jams on page 82 Remove p
4. toy c lt vo 2 Q S Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape 2 P Cause One or both of the print cartridges are not installed or are installed incorrectly Errors 135 Chapter 13 Solution One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 83 Cause The print cartridge is defective or not intended for use in this device Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Wrong pen in slot Cause The print cartridge is inserted into the wrong slot Solution Remove the print cartridge and insert it into the correct slot The tri color print cartridge goes into the slot on the left The black or photo print cartridge goes into the slot on the right E Em c oO a gt fo z 2 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black
5. 1 HP Photosmart C4200 All in One series Help For information about the HP All in One see HP All in One overview on page 7 Find more information on page 11 How do I on page 13 Connection information on page 15 Load originals and load paper on page 17 Print from your computer on page 29 Use the copy features on page 55 Use the photo features on page 49 Use the scan features on page 59 Maintain the HP All in One on page 63 Shop for printing supplies on page 77 HP warranty and support on page 137 Technical information on page 143 HP Photosmart C4200 All in One series Help 5 i p Ed N 5 T E 2 2 e a n a x 7 L nz o 0 o c e Chapter 1 x uv v e S e D E D a q A N 2 5 djaH Salsas 9uC 6 HP Photosmart C4200 All in One series Help 2 HP All in One overview Use the HP All in One to quickly and easily accomplish tasks such as making a copy scanning documents or printing photos from a memory card You can access many HP All in One functions directly from the control panel without turning on your computer This section contains the following topics The HP All in One at a glance e Control panel buttons Use the HP Photosmart software The HP All in One at a glance Label Description Control panel On button z
6. D 5 Id D 5 E D lt U La T E 1 Oo 3 74 Maintain the HP All in One NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All in One Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections To clean the area around the ink nozzles 1 Turn on the HP All in One and open the print cartridge door The print carriage moves to the far right side of the HP All in One 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP All in One Lightly press down on the print cartridge to release it and then pull it toward you out of the slot e 4 NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30
7. Print a test page on plain paper first Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed Load the labels or envelopes into the input tray A CAUTION Do notuse envelopes with clasps or windows They can get stuck in the rollers and cause paper jams If you are printing on envelopes do the following a Display the print settings and click the Features tab b Inthe Resizing Options area click the appropriate envelope size in the Size list Click OK and then click Print or OK in the Print dialog box Print from your computer Print a poster You can create a poster by printing a document on multiple pages The HP All in One prints dotted lines on some pages to indicate where to trim the pages before taping them together ai To print a poster 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Expand the Document Options and then expand the Printer Features 7 Inthe Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 1
8. vo E a S o LT If this does not work try changing the scan to a lower resolution in the software Scan fails Cause The computer is not turned on Solution Turn on your computer Cause Your computer is not connected to the HP All in One by a USB cable Solution Connect your computer to the HP All in One with a standard USB cable For more information see the Setup Guide Cause The HP Photosmart Software might not have been installed Solution Insert the HP Photosmart installation CD and install the software For more information see the Setup Guide Cause The HP Photosmart Software is installed but is not running Solution Start the software you installed with the HP All in One and try scanning again Scan troubleshooting 119 Chapter 13 NOTE To check to see whether the software is running right click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar Pick a device in the list and then click Display Status Scan fails because of insufficient computer memory Cause Too many applications are running on your computer Solution Close all applications that are not in use This includes applications that run in the background such as screen savers and virus checkers If you turn off your virus checker remember to turn it back on after you finish your scan If this problem occurs frequently or if you encounter memory problems wh
9. e z o z o D 2 Chapter 9 Stop copying To stop copying A Press Cancel on the control panel n et 7 o 2 Ke lt h o tb Ld c O 7 58 Use the copy features 10 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer You can scan almost anything photos magazine articles and text documents on the HP All in One You can use the scanning features of the HP All in One to do the following Scan text from an article into your word processor and quote it in a report Print business cards and brochures by scanning a logo and using it in your publishing software Send photos to friends and relatives by scanning your favorite prints and including them in e mail messages Create a photographic inventory of your house or office Archive treasured photos in an electronic scrapbook 4 NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options This section contains the following topics Scan an image or document Edit a scanned image Jmtdita scanned document e Stop scanning Scan an image or document For original documents or images placed on the glass you can start a scan from your co
10. country region and language Before you call HP customer support Software programs from other companies might be included with the HP All in One If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company E 2 2 5 D ke gt 2 c ES a x EA NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 139 HP warranty and support 137 Chapter 14 If you need to contact HP support do the following before you call 1 Make sure that a The HP All in One is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Resetthe HP All in One a Turn off the HP All in One by pressing the On button b Unplug the power cord from the back of the HP All in One c Plug the power cord back into the HP All in One d Turn on the HP All in One by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the HP All in One 4 Ifyou are still experiencing problems and need to spe
11. o a e ch e 3 p 7 t 3 fo o t a Ss fb o 7 22 Load originals and load paper 3 Insert the stack of paper into the input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP All in One is idle and silent when you load paper into the input tray If the HP All in One is servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP All in One to eject blank pages x TIP If you are using letterhead insert the top of the page first with the print side down 4 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide f NOTE When you use legal size paper leave the tray extender closed Load 10 x 15 cm 4 x 6 inch photo paper k 7 Q G Q gei c Ke gej c EL 22 no e l You can load 10 x 15 cm 4 x 6 inch photo paper into the input tray of the HP All in One For the best results use 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Paper or HP Premium Photo Paper X TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properl
12. other paper type that is appropriate for the HP All in One For more information see Information on paper on page 81 Cause The print paper type setting is incorrect Solution Change the paper type setting to match the type of paper loaded in the input tray The HP All in One automatically detects the paper type for plain and photo paper If you are printing on other types of paper such as labels or transparencies check that you have selected the correct paper type in the HP Photosmart Software For more information see Set the paper type for printing on page 31 Cause The copy or print quality setting on the HP All in One is set too low Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Change the print speed or quality on page 32 e Change copy speed or quality on page 55 E m c oO v gt fo z 2 Q Cause You are printing on the wrong side of the paper Solution Load paper with the print side down For example if you are loading glossy photo paper load the paper with the glossy side down Printouts or copies have vertical streaks Cause The paper type is not suitable for the HP All in One Solution If the paper you are using is too fibrous the ink applied by the HP All in One might not fully cover the surface of the paper Use HP Premium Papers or any other
13. tt az egy b haztartasi hullad kkal Az On feladata hogy a k sz l k hullad kanyagait eljuttassa olyan kijel lt gy jt helyre amely az elektromos hullad kanyagok s az elektronikus berendez sek jrahasznos t s val foglalkozil A hullad kanyagok elk l n tett gy jt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jraha eg szs gre s a k rnyezetre nem rtalmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznos t sra a hullad kanya a helyi nkorm nyzathoz a h ztart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz ot ju atbr vo an s no neder g m ier c m Eiropas Savien bas priv taj s m jsaimni s is simbols uz ier ces vai t s iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem m jsaimniec bas atkritumiem J s esat atbild gs par atbr vo anos ier ces to nododot nor d taj sav k anas viet lai tiktu veikta neder g elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speci la neder g s ier ces sa j p rstr de pal dz taup t dabas resursus un nodro ina t du otrreiz jo p rstr di kas sarg cilv ku vesel bu un apk rt jo vidi Lai ieg tu papildu inform cij p rstr dei var nog d t neder go ier ci l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k
14. 72 Clean the print cartridge contacts ssssssee enn eene 73 Clean the area around the ink NOZZICS eee eee e eens center tenet eem nene 74 Remove ink from your skin and clothing sess 76 Shop for printing supplies Order paper or ether media treten rrt ERI ER RE anaidai ere pa Fe coeesedenateceissasideane 77 Order Print Cart QOS ies E 77 eoWrdese T DESEE 78 Troubleshooting Troubleshooting UPS sees Em 79 Communication problems over a USB CONNECTION eeeeeee eee e teen ee ee tenets teeeaeeeeenaeeeeee 79 Information on print cartridges sseseeeen en nenne nennen enn 80 Information OM PAPO P 81 Clear paper jams rrr rrr tenta Eee ees xe een na OaE aaa Eear EEE RISE 82 Troubleshoot print cartridges iecit nenne tenente etaient ditat en eniin nhe 83 View the Readmie flle rtr Eton entrer EEA enea AEO ESEESE EN ini 89 Hardware setup troubleshooting ie ceiiseeeeneee eite ennt dta andar nana 89 Software installation troubleshooting essen emen 91 Uninstall and reinstall the software ssseeene eem eene 94 Print quality troubleshooting esee emm en nnne nnne 96 Print troubleshooting rcp 103 Memory card troubleshooting sss eene nennen enne enne 112 Copy troubleshooting
15. CD DVD tattoo labels Load paper This section describes the procedure for loading different types and sizes of paper into the HP All in One for your copies or printouts NOTE After a copy or print job has started the paper width sensor can determine whether the paper is Letter A4 or a smaller size XE TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One This section contains the following topics Load full size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards Load envelopes Load other types of paper Load full size paper You can load many types of letter or A4 paper into the input tray of the HP All in One k 7 Q is Qa E Ke ge c i HD ke fo me is E Load paper 21 Chapter 6 To load full size paper 1 Slide the paper width guide to its outermost position NOTE Ifyou are using letter or A4 paper or smaller make sure the tray extender is open all the way 2 Tap a stack of paper on a flat surface to align the edges and then check the paper for the following Make sure it is free of rips dust wrinkles and curled or bent edges Make sure all the paper in the stack is the same size and type r fo
16. Chapter 7 7 Ifyou want a border to appear around each page image printed on the sheet of paper select the Print page borders check box 8 In the Page order list click an appropriate page order option The sample output graphic is numbered to show how the pages will be ordered if you select each option 9 Click OK and then click Print or OK in the Print dialog box Print a multiple page document in reverse order Because of the way the paper feeds through the HP All in One the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order eNA A better way is to print the document in reverse order so that the pages are stacked correctly UbOnN XX TIP Setthis option as a default setting so you do not have to remember to set it every time you print a multiple page document To print a multiple page document in reverse order 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab 42 Print from your computer 6 In the Layout Options area select Front to Back in the Page Order option 4 NOTE If you
17. HP All in One for best results 4 NOTE Although most software applications designed for Windows use the Windows print spooler your software application might not use the spooler An example of a software application that does not use the Windows print spooler is PowerPoint in Microsoft Office 97 If you cannot cancel your print job by using one of the following procedures consult the instructions for canceling background printing in the online help for your software application To stop a print job from the HP All in One A Press Cancel on the control panel If the print job does not stop press Cancel again It can take a few moments for printing to be cancelled To stop a print job from the computer Windows 2000 users 1 Onthe Windows taskbar click Start point to Settings and then click Printers 2 Double click the HP All in One icon XX TIP You can also double click the printer icon in the Windows taskbar 3 Select the print job you want to cancel 4 Onthe Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for printing to be cancelled To stop a print job from the computer Windows XP users 1 On the Windows taskbar click Start and then click Control Panel 2 Openthe Printers and Faxes control panel 46 Print from your computer Double click the HP All in One icon XX TIP You can also double click the printer icon in the Windows task
18. HP All in One is connected to the computer using a USB cable before the HP All in One software is installed on the computer If you connected the HP All in One to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it 3 Restart your computer Hardware setup troubleshooting 89 Chapter 13 4 Turn off the HP All in One wait one minute then restart it 5 Reinstall the HP All in One software A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen This section contains the following topics The HP All in One will not turn on e connected the USB cable but am having problems using the HP All in One with my computer The HP All in One will not turn on Cause The HP All in One is not properly connected to a power supply Solution Make sure the power cord is firmly connected to both the HP All in One and the power adapter Plug the power cord into a grounded power outlet surge protector or power strip E c oO v gt fo e z E Q 1 Power connection Power cord and adapter Grounded power outlet If you are using a power strip make sure the power strip is on Or try plugging the HP All in One directly into a grounde
19. HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One Cause The HP All in One is turned off Memory card troubleshooting 119 Chapter 13 E x e c Er o N gt fe E co Solution Turn the HP All in One on Cause The computer is turned off Solution Turn the computer on Cause The HP All in One is not properly connected to the computer Solution Check the connection from the HP All in One to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP All in One Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP All in One off and then on again For more information on setting up the HP All in One and connecting it to your computer see the Setup Guide that came with the HP All in One Copy troubleshooting Use this section to solve these copy problems 114 Nothing happens when try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected The image is cropped when make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when try to copy Cause The HP All in One is turned off Solution Look at the On button located on the top of the HP A
20. Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Select the print settings appropriate for your project on each of the tabs in the dialog box Change the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list f NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is or change them You can also create a shortcut For more information see Create printing shortcuts on page 35 Use the Printing Shortcuts tab for the following print tasks General Everyday Printin
21. Photo light turns on If the memory card is not inserted properly the HP All in One will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Card is not fully inserted Cause The card is not fully inserted Errors 127 E Em fe c oO a 7 fe z E Q Chapter 13 Solution Make sure you fully insert the memory card into the appropriate slot on the HP All in One If the memory card is not inserted properly the HP All in One will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Card is damaged Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format Cause The file system is corrupted Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is co
22. Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle c amp 5 E p 5 wT 2 c lt o o LE Technical information 143 Chapter 15 Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active Specific information on power consumption may be found in the product specifications E 4 1 z 1 ge 5 e E 3 v E 144 Technical information Disposal of Waste Equipment by Users in Private Households in the European Union English Frangais Cesky Dansk P a 4 amp T Ej 3 E z Eesti Portugu s Polski Lietuviskai Latviski Magyar EMnvik Slovencina ovenscina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycl
23. Yew Director Quality Local Contact for regulatory topics only European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany USA Contact Hewlett Packard Company HPCC 20555 S H 249 Houston Texas 77070 Australia Contact Hewlett Packard Australia Ltd Product Regulations Manager 31 41 Joseph Street Blackburn Victoria 3130 Australia oO 1 z 1 e 3 fe E 3 fb neo 5 148 Technical information Index Symbols Numerics 10 x 15 cm photo paper load 23 2 pages on 1 print 41 4 pages on 1 print 41 4 x 6 inch 10 x 15 cm borderless photos print 36 4 x 6 inch photo paper load 23 A A4 paper load 21 addresses print 44 after the support period 139 align print cartridges 71 alignment failed 133 print cartridges 133 B best copy quality 55 blank copy 118 scan 120 booklet printing 40 borderless copies 10 x 15 cm 4 x 6 inch photo 56 borderless photos copy has borders 118 crop is wrong 117 print 36 print from memory card 52 brightness change in print 33 buttons control panel 8 C cancel copy 58 print job 46 scan 61 cancel button 9 cartridges See print cartridges choose paper 18 clean exterior 63 glass 63 lid backing 64 print cartridge contacts 73 print cartridge ink nozzle area 74 print cartridges 72 color dull 100 smeared 99 color tone change in print 33 communication problems test failed 131 two way communication
24. an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwor das Ger t an einer entsprechenden Stelle f r die Entsorgung oder Wiederverwertung von Elektroger ten aller Art abzugeben z B ein Wertstoffhof Die separate Sammlung t das Recyceln Ihrer alten Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umwelt bei und gew hrleistet dass sie auf eine Art und Weise recycelt werden d keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhal Sie bei den rtlichen Beh rden Wertstoffh fen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclag separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottame nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare co
25. before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One Troubleshooting To uninstall from a Windows computer method 1 1 go To uninstall from a Windows computer method 2 1 2 3 m Disconnect the HP All in One from your computer Do not connect the HP All in One to your computer until after you have reinstalled the software On the Windows taskbar click Start Programs or All Programs HP Photosmart C4200 All in One series Uninstall Follow the onscreen instructions If you are asked whether you would like to remove shared files click No Other programs that use these files might not work properly if the files are deleted Restart your computer Bf NOTE Itis important that you disconnect the HP All in One before restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software To reinstall the software insert the HP All in One CD ROM into your computer s CD ROM drive and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One After the software is installed connect the HP All in One to your computer Press the On button to tur
26. conformity UJ DECLARATION OF CONFORMITY invent according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Imaging and Printing Manufacturing Operations 60 Alexandra Terrace 407 01 The Comtech Singapore 118502 declares that the product Product Name HP Photosmart C4200 series Regulatory Model Number SNPRB 0721 Product Options All conforms to the following Product Specifications Safety IEC 60950 1 2001 EN 60950 1 2001 EN 60825 1 1994 A1 2002 A2 2001 Class 1 for LEDs EMC CISPR 22 1993 Al A2 EN 55022 1994 A1 A2 Class B CISPR 24 1997 Al A2 EN 55024 1998 Al A2 TEC 61000 3 2 2000 EN 61000 3 2 2000 TEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 Class B Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 This product is assigned a Regulatory model number that stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 The product was tested in a typical configuration with Hewlett Packard personal computer systems July 2006 Chan Kum
27. dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear Related topics Troubleshoot print cartridges on page 83 Replace the print cartridges Follow these instructions when the ink level is low B NOTE When the ink level for the print cartridge is low a message appears on your computer screen You can also check the ink levels by using the software installed with the HP All in One When you receive a low ink warning message make sure you have a replacement print cartridge available You should also replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges To order print cartridges for the HP All in One go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Atthis time some portions of the HP Web site are available in English only v Q lt a x o fe S S Work with print cartridges 67 Chapter 11 To replace the print cartridges 1 Make sure the HP All in One is on A CAUTION If the HP All in One is off when you open the print cartridge door to access the print cartridges the HP All in One will
28. dpi sese em eene eren nennen nnns 38 Print on both sides of the page iiie Irt eene de nd eden idii ies 38 Print a multiple page document as a booklet 40 Print multiple pages on a single sheet ssssee emn 41 Print a multiple page document in reverse order see 42 Reverse an image for iron on transfers ssssssssseee emen 43 Printion tranSParenCles m 43 Print a group of addresses on labels or envelopes sse 44 Printa Bero EE 45 Pinta WED PAG e aipuan 45 jiener reas 46 Use the photo features Pritt PNO1OS P 50 Prnt 10x 15 om 49266 Inch PHOTOS sisi uiii Ite utat ia a e d aaan 50 Print enlargements need ere Race polen eec ase etus Fon ERE Do Fou E RR E Ree EUR Pa dnce la 51 Print photos from the HP Photosmart Software ssssssee eee 52 Save photos to your compuler cessisse adii rine dada Fake dina a eda nnne aa 52 Edit photos using your computer enne nnnm Ei O nennen 52 Share photos with friends and relatives sss emen 53 Use the copy features Makea COPY inin eit a heeded ee eee eee 55 Change copy speed or quality eec ceseeee iiie nennt taceant eset samba sanie RE pd RR ndun 55 Make multiple copies of the same original
29. elektroniikkalaiteromun ker yspisteeseen H vitett vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s ett kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tietoja j tteiden kierr tyspaikoista paikallisilta viranomaisilta j teyhti ilt tai tuotteen j lleenmyyj lt Atr ppiyn axpnotwv cvoKkeuwv otnv Eupurraikr Evwon To rrap v oUpBoAo crov e amp orriiop rj OTN cuokeuao d rou urro eikv sr TI TO rrpoi v aur Sev rrp rrei va mrerayre paci ye GAAG orkiak arropp pupara Avr 8era evBUVN ca e vc va atroppipete ric XPNOTE auokeu c ot pia kaBopicu vr uiov a cuANoyris arroppiuiirov yia TNV avakKUKAWON xpnjorou NAEKTPIKOU Kal NAEKTPOVIKOU e amp orriopio0 H xwpio ou oy Kai avaK KAuOTr Tuv xpnoruv cuokseudv 0a GULBGAE OTN SIaTHPNON Twv QuoiKOV Tr puv kat OTN Siac aAlon ri Ba avakuKAu00v pe TETOIOV TP TIO WOTE va rrpoorare srat N uye a TWV AVBpWTTWV KAI TO TrEpIBGAAOV NIA Trepico repec rrAnpodqop ec OXETIK HE TO TTO prrrope re va arropp uyere ric xpnorec GUOKEUEG YIA AVAKUKAWON ETTIKOIVWVNOTE HE ric KATH r rrouc app rec apx c rj ue ro kar ornpa arr ro orro o ayop oare To rrpoi v A hullad kanyagok kezel se a mag nh ztart sokban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhet egy
30. installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Scan troubleshooting 121 E Em c oO n gt fo z 2 Q Chapter 13 See the documentation that came with Readiris or whichever OCR software you use for information on how to select the OCR language The scan feature does not work Cause There are several reasons why a scan does not occur The computer is turned off The HP All in One is not properly connected to the computer with a USB cable The software that came with the HP All in One is not installed or is not running Solution Turn the computer on e Check the cables that connect the HP All in One to your computer Restart your computer If that does not help install or reinstall the software that came with the HP All in One Errors If the HP All in One has an error the lights on the device might flash or an error message might appear on the display of the HP All in One or your computer screen This section contains the following topics Device messages File messages General user messages Paper messages Power and connection messages Print cartridge messages Device messages 122 The following is a list of device related error messages Firmware revision mismatch Mechanism error Memory is full Scanner failure Firmware revision mismatch Cause T
31. makes it ideal for your highest quality documents HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP All in One Paper or HP Printing Paper HP All in One Paper is specifically designed for HP All in One devices It has an extra bright blue white shade that produces sharper text and richer colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page 4 NOTE Atthis time some portions of the HP Web site are available in English only Recommended papers for printing only Certain papers are supported only when you start the print job from your computer The following list provides information about these papers If you want the best print quality HP recommends using HP papers Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed image
32. not release the cartridges for changing You might damage the HP All in One if the print cartridges are not docked safely when you try to remove them 2 Make sure you have letter or A4 unused plain white paper loaded in the input tray 3 Open the print cartridge door The print carriage moves to the far right side of the HP All in One 4 Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are replacing the black or photo print cartridge remove the print cartridge from the slot on the right Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges 5 Pull the print cartridge toward you out of its slot 6 If you are removing the black print cartridge in order to install the photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container 2 E et D Ej as Uv La T E 1 e 3 68 Maintain the HP All in One 7 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing I
33. o pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem dos equipamentd descarte ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de s em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovani zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen Ze nesmie by vyhoden s in m komun lnym odpadom Namiesto toho m te povinnos odovzda toto zar mieste kde sa zabezpe uje recykl cia elektrick ch a elektronick ch zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad pom e chr ni prird zabezpe tak sp sob recykl cie ktor bude chr ni udsk zdravie arziyoti Ir i sie informacia o e ii z skate na mjegtnom obecnom vo firme zabezpe uj cej zber v ho komun lneho odpadu alebo v prod f R ria efe ie SLEW APES pro fai TES Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embala i izdelka pomeni da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki Odpadno o
34. of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP Premium papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Donotleave unused photo paper in the input tray The paper might start to curl which might reduce the quality of your printouts Curled paper can also cause paper jams Always hold photo paper by the edges Fingerprints on photo paper can reduce print quality Do not use paper that is heavily textured It can cause graphics or text to print improperly Troubleshooting tips 81 Chapter 13 Do not combine different paper types and paper sizes in the inputtray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity Use HP Premium Plus photo paper for maximum performance Clear paper jams E c oO a gt fo z 2 If the HP All in One has a paper jam firs
35. photo finishing service Share photos with friends and relatives 53 Chapter 8 54 Use the photo features 9 Use the copy features The HP All in One allows you to produce high quality color and black and white copies on plain or photo paper You can enlarge or reduce the size of an original to fit a specific paper size adjust the copy quality and make high quality copies of photos including borderless copies This section contains the following topics e Make a copy e Change copy speed or quality Make multiple copies of the same original e Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper e Stop copying Make a copy You can make quality copies from the control panel To make a copy from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Press Start Copy Black or Start Copy Color to begin copying 4 P4 E E g gt Q o o o 2 2 Change copy speed or quality The HP All in One provides three options indicated by one two or three stars that affect copy speed and quality One star copies faster than the other two quality settings On plain paper the text is comparable to the quality of two stars but the graphics might be of lower quality This setting uses less ink and extends the life of your print cartridges NOT
36. select Borderless Press Start Copy Color The HP All in One makes a borderless copy of your original photo as shown below a8 Resize an original to fit onto letter or A4 paper You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping some of your original This is useful for reducing or enlarging an original For example If you enlarge a 10 x 15 cm 4 x 6 inch photo to make a borderless full size copy on letter or A4 paper some part of your photo will be cropped The Resize to Fit feature will enlarge the photo as much as possible to fit the page without cropping any of your photo If the image or text on your original fills the entire sheet of paper with no margins you can use the Resize to Fit feature to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet NOTE In order to resize your original without changing the proportions or cropping the edges the HP All in One might leave an uneven amount of white space around the edges of the paper To resize a document from the control panel Boum Make sure you have paper loaded in the input tray Load your original print side down on the right front corner of the glass Press the Size button to select Resize to Fit Press Start Copy Black or Start Copy Color Resize an original to fit onto letter or A4 paper 57 7 o E gt 2
37. set your document to print on both sides of the page the Front to back option is not available Your document will automatically print in the correct order 7 Click OK and then click Print or OK in the Print dialog box When you are printing multiple copies each set is printed completely before the next setis printed Reverse an image for iron on transfers This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original To reverse an image for iron on transfers 1 On the File menu in your software application click Print 2 Make sure the HP All in One is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Features tab In the Paper Type drop down list click More and then select HP Iron on Transfer from the list If the selected size is not what you want click an appropriate size in the Size list Click the Advanced tab In the Printer Features area select On from the Mirror Image drop down list Click OK and then click Print or OK in the Print dialog box ge 20 M ae 4 NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Print on trans
38. streaks 102 Web pages 45 print cartridge protector 70 print cartridges align 71 133 check ink levels 67 clean 72 clean contacts 73 clean ink nozzle area 74 error message 135 handle 66 incorrect 135 low ink 110 low on ink 133 order 77 part names 66 photo print cartridge 70 replace 67 store 70 tips 80 troubleshoot problems 83 print quality 32 print settings brightness 33 color tone 33 layout 32 orientation 32 paper size 30 paper type 31 print quality 96 quality 32 reduce enlarge 33 resizing options 33 resolution 32 saturation 33 speed 32 printer sharing Mac 15 Windows 15 Printing Shortcuts tab 34 problems copy 114 error messages 122 print 103 scan 119 Q quality print 32 quality copy 55 R Readme file 89 recycle ink cartridges 143 reduce enlarge copies resize to fit letter or A4 57 regulatory notices declaration of conformity European Economic Area 147 declaration of conformity U S 148 FCC statement 146 ger uschemission 147 notice to users in Japan power cord 147 notice to users in Japan VCCI 147 notice to users in Korea 147 regulatory model identification number 146 reinstall software 94 removing ink from skin and clothing 76 replace print cartridges 67 reports self test 64 resolution print 32 S saturation change in print 33 save photos to computer 52 scan blank 120 cancel 61 crop incorrect 120 documents 59 edit image 60 fails 119 120 123 features 59 halts 119 pa
39. the HP All in One by following the steps below Or to create custom CD and DVD labels online go to www hp com and follow the prompts To create custom CD DVD labels 1 Make sure you have CD DVD tattoo paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab Perform special print jobs 37 Chapter 7 6 In the Paper Type drop down list click More and then select HP CD DVD tattoo paper from the list 7 Click OK and then click Print or OK in the Print dialog box Print using Maximum dpi Use Maximum dpi mode to print high quality sharp images To getthe most benefit from Maximum dpi mode use it to print high quality images such as digital photographs When you select the Maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP All in One will print Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space f NOTE Ifa photo print cartridge is also installed the print quality is enhanced A photo print cartridge can be purchased separately if it is not included with the HP All in One To print in Maximum dpi
40. the On button stops flashing the alignment is complete and the page can be removed Related topics Control panel buttons on page 8 Clean the print cartridges Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles 72 Maintain the HP All in One To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox 4 NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab Click Clean the Print Cartridges 5 Follow the prompts until you are satisfied with the quality of the output and then click Done If copy or print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge gt Related topics Clean the print cartridge contacts on page 73 Replace the print cartridges on page 67 Clean the print cartridge contacts Clean the pri
41. titer eie senate Ces asti FIRE a EE SCA SEE uaa Den ko DERE ERR Rad 114 Scan troubleshooting 2 2 iniri attese hr Debs tnde de ea he eene e nk nd Locus a ape ete x uen 119 orc P E 122 BIAUCDDMDCICDDCIAMPU U e 122 Filemessages iuo ete EROR ERE HIREERIIE ERI SER RAI I DM EM EM RES 123 Supported file types for the HP All in One sss 125 General sermessages iini cii ccena aaaea dp oce Fou Ho eap eue EERE 125 P per message S SM 128 Power and connection messages sssssssseee eene eene rne 130 iuge igigeo N em sssiccrersnheed peexetaspeed cians cxaay ed baneceavietectiaeeedvnadt eaten A 133 HP warranty and support lucra aaar 137 SUPPO Proces S eee e M m 137 Before you call HP customer support ssssssssseenene ene enm eee emnes 137 FIP Support by Repo 138 Phone S pport penod em 138 telato ke Ker e E A eee 138 After the phone support period cesciciceieeee sepia iiion iiien idiin 139 Additional warranty options sesessseseeeeeeenneeene nnne nenne nenne en nenne nennen 139 Contents O 3 E gt 7 HP Quick Exchange Service Japan ssssssssssssssssssseseeenen eene enne 139 Call HP Korea customer Support 2 ocius hla en
42. tray Any originals loaded in the HP All in One To remove print cartridges before shipment 1 Turn on the HP All in One and wait until the print carriage is idle and silent If the HP All in One will not turn on skip this step and go to step 2 Open the print cartridge door 3 Remove the print cartridges from their slots EA NOTE If the HP All in One does not turn on you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges 4 Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the HP All in One unless the HP customer support call agent instructs you to 5 Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side EA NOTE Make sure the scanner is idle and has returned to its parked position before turning off the HP All in One 6 Press the On button to turn off the HP All in One Pack the HP All in One 140 Complete the following steps once you have removed the print cartridges turned off the HP All in One and unplugged it HP warranty and support To pack the HP All in One 1 If available pack the HP All in One for shipment by using the original packing materials or the packaging materials that came with your exchange device If you do not have the original packaging materials please us
43. you have paper loaded correctly For more information see Load paper on page 21 Cause The copy or print quality type setting on the HP All in One is set too low Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Change the print speed or quality on page 32 Change copy speed or quality on page 55 Cause A tri color or photo print cartridge was jarred or handled roughly during installation Solution Allow half an hour for the print cartridge to recover Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges E Em c oO n gt fo z 2 Q For more information on print cartridges see Troubleshoot print cartridges on page 83 Cause There might be fiber or dust built up around the ink nozzle area on the print cartridges Solution Check the print cartridges If it looks as thou
44. 6 sheets or 5x5 25 sheets This selection tells the HP All in One to enlarge your document so that it fits on 4 9 16 or 25 pages If your original document is multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 Afterthe poster has printed trim the edges ofthe sheets and tape the sheets together mm Print a Web page You can print a Web page from your Web browser on the HP All in One Perform special print jobs 45 Chapter 7 To print a Web page 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your Web browser click Print The Print dialog box appears 3 Make sure the HP All in One is the selected printer 4 If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page 3 TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP All in One or the computer HP recommends you stop it from the
45. All in One does not require cleaning Keep fluids away from the control panel and the interior of the HP All in One A CAUTION To avoid damage to the exterior of the HP All in One do not use alcohol or alcohol based cleaning products Clean the glass Fingerprints smudges hair and dust on the main glass surface slow down performance and affect the accuracy of the copy and scan features To clean the glass 1 Turn off the HP All in One unplug the power cord and raise the lid 2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner A CAUTION Do not use abrasives acetone benzene or carbon tetrachloride on the glass since they can damage it Do not place or spray liquid directly on the glass The liquid might seep under the glass and damage the device 3 Dry the glass with a dry soft lint free cloth to prevent spotting 4 Plug in the power cord and then turn on the HP All in One v Q Ed a x v T S S Maintain the HP All in One 63 Chapter 11 Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All in One To clean the lid backing 1 Turn off the HP All in One unplug the power cord and raise the lid 2 Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water Wash the backing gently to loosen debris Do
46. Description 5 x Cancel button Stops a task such as scanning or copying or resets settings such as Quality and Copies 6 Ss Scan button Starts a scan When a memory card is inserted this button advances to the next photo on the memory card when pressed 7 Start Copy Black button Starts a black and white copy In ees certain situations for example after clearing a paper jam this button resumes printing When a memory card is inserted this button acts as a previous image button 8 Start Copy Color button Starts a color copy In certain BDE situations for example after clearing a paper jam this button resumes printing When a memory card is inserted this button starts printing the image currently on the display Use the HP Photosmart software The HP Photosmart Software provides a fast and easy way to make prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos For more information on using the HP Photosmart Software Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center z ED gt i 7 gt e v Q lt a x Use the HP Photosmart software 9 Chapter 2 x v 2 5 O Ss o lt 7 es GA
47. E This setting is not available when the HP All In One detects photo paper Two stars delivers high quality output and is the recommended setting for most of your copying Two stars copies faster than the three stars quality setting Three stars produces the highest quality output for all paper and eliminates the banding striping effect that sometimes occurs in solid areas Three stars copies slower than the other quality settings To change the copy quality 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Press Quality to select one star two stars or three stars 4 Press Start Copy Black or Start Copy Color Use the copy features 55 Chapter 9 Make multiple copies of the same original You can set the number of copies from the control panel of the HP All in One or from the HP Photosmart Software This task explains how to set the number of copies from the control panel only Bf NOTE For information on initiating copies from the software see the software portion of the HP Photosmart Software Help To make multiple copies of an original from the control panel 1 Make sure you have paper loaded in the input tray 2 Load your original print side down on the right front corner of the glass 3 Press the Copies button to increase the number of copies When you reach the maximum the setting returns to 1 copy x TIP Use the softw
48. ED gt E 7 gt e v c Q lt a x Memory card slots Input tray Tray extender Paper width guide Print cartridge door Glass Oo AI NI ODO a CO N Lid backing e Rear door HP All in One overview 7 Chapter 2 continued Label Description 11 Rear USB port 12 Power connection Use only with the power adapter supplied by HP Control panel buttons Label Icon Name and Description 1 5 On button Turns the HP All in One on or off When the HP All in One is off a minimal amount of power is still used by the device To completely remove power turn the HP All in One off and then unplug the power cord I v 2 2 e El 7 e lt o lt G 2 kk Quality button Changes the copy quality or the quality of photos you print from a memory card The default quality for both plain and photo papers is two stars However the quality produced varies depending on the paper type For plain paper two stars represents normal quality For photo paper two stars represents best quality 3 E Size button Changes the image size to 10096 Actual Size fits it to the page Resize to Fit or prints borderless images B Borderless The default setting is 100 for plain paper and borderless for photo paper 4 l Copies button Specifies the desired number of copies l 8 HP All in One overview continued Label Icon Name and
49. HP Photosmart C4200 All in One series Windows Help invent HP Photosmart C4200 All in One series Contents 1 HP Photosmart C4200 All in One series Help sem 5 2 HP All in One overview The HP All in One at a glance ee aenean nape Eco Pas Fe ee Eug e CY e dang RR ETARE anak 7 Control panel BV EM 8 E Use the HP Photosmart software ssssssssssseeeeeen nennen nnnm nnnm nene enne nns 9 E 3 Find more informatlon eret rre ve re Ee EEEE IE E AE ITEE IE EE 11 d 4 How do iiie eie aa a a dero opc ioi tuit aaa 13 5 Connection information Supported connection types entente ie iea sae edu de Rueda Enea code Exod ande lea 15 WSO printer Sharlrig uo etr ERROR HERE ERR IE PRIM EET EP 15 6 Load originals and load paper Load originals 3 A HER Pe E Oe tarii rege 17 Choose papers for printing and copying mee 18 Recommended papers for printing and copying sseee m 18 Recommended papers for printing only sssseeeee emen 19 gio mnc 20 Load papeleria ieena P PES 21 Load f ll size PAPO m 21 Load 10 x 15 cm 4 x 6 inch photo Papel ee eee eee ee cent emen 23 Load index cards 24 Load envelope S sis E 25 Load o
50. Inthe Size list click the size of photo paper loaded in the input tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled 8 In the Paper Type drop down list click More and then select the appropriate paper type n Sce I gt NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper 9 Select the Borderless printing check box if it is not already checked If the borderless paper size and paper type are not compatible the HP All in One software displays an alert and allows you to select a different type or size 10 Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print a photo on photo paper For high quality photo printing HP recommends you use HP Premium Plus Photo Papers with the HP All in One 36 Print from your computer To print a photo on photo paper 1 Remove all paper from the input tray and then load the photo paper print side down 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Prop
51. Photo light next to the memory card slots is blinking Cause The HP All in One is reading the memory card Solution Do not pull out the memory card while the Photo light is flashing A flashing light means the HP All in One is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the HP All in One and card Cause The HP All in One has detected an error with the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label faces up and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the Photo light turns on te c E te lt vo ED a S o If the problem continues the memory card might be defective Cause You have inserted more than one memory card Solution Remove one of the memory cards You can use only one memory card at a time The photos on the memory card do not transfer to my computer Cause The HP Photosmart Software is not installed Solution Install the HP Photosmart Software that came with the HP All in One If it is installed restart your computer To install the HP Photosmart Software 1 Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the
52. Solution Clear the paper jam For more information see Clear paper jams on page 82 Cause The HP All in One is out of paper Solution Load paper in the input tray For more information see Load full size paper on page 21 Cause The print carriage has stalled 104 Troubleshooting Solution Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again Cause The computer is not communicating with the HP All in One Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is connected to the HP All in One and the computer as shown below 2 csi Bet METIS E toy Iz vo 2 Q S LT If the connections are secure and nothing has printed several minutes after you sent a print job to the HP All in One check the status of the HP All in One In the HP Photosmart Software click Status For more information see Communication problems over a USB connection on page 79 Cause The HP All in One is turned off Solution Look at the On button located on the top of the HP All in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All
53. age 4 Make any edits to the preview image and then click Accept when you are finished Related topics Control panel buttons on page 8 Load originals on page 17 Edit a scanned image You can edit a scanned image such as a photo or graphic using the software you installed with the HP All in One Using this software you can rotate or crop the image as well as adjust the brightness contrast and color saturation 4 NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be installed on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Related topics Use the HP Photosmart software on page 9 Edit a scanned document You can edit a scanned document using your Optical Character Recognition OCR software Scanning text using OCR software enables you to bring the content of magazine articles books and other printed matter into your favorite word processor and many other applications as editable text Learning to use OCR software correctly is important if you want to obtain the best results Do not expect scanned text documents to be letter perfect the first time you use your OCR software Using OCR software is an art that takes time and practice to master Bf NOTE If you are using the HP Photosmart Software the Optical Character Recognition OCR software might not be ins
54. ak with an HP support Representative do the following a Have the specific name of the HP All in One as it appears on the control panel available Print a self test report Make a color copy to have available as a sample printout Be prepared to describe your problem in detail Have your serial number ready You can view the serial number by looking at the sticker on the rear side of the HP All in One The serial number is the 10 character code in the upper left corner of the sticker 5 Call HP support Be near the HP All in One when you call oao 8c Related topics Print a self test report on page 64 HP support by phone For a list of support phone numbers see the printed documentation that came with the device This section contains the following topics Phone support period Placing a call After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply eu v m E E t El gt lt m E Qa 4 i mo o a Placing a call Call HP support while you are in front of the computer and the HP All in One Be prepared to provide the following information Model number located on the label on the front of the HP All in One Serial nu
55. anas dienestu vai veikalu kur iegad Sis simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis nam kio atliekomis J s privalote i mesti savo atliekam ja atliekamos elektronikos ir elektros rangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir ranga yra perdirbta mogaus sveikat ir gamt tausojan iu b du D l informacijos apie tai kur galite i mesti atliekam perdirbti skirt rang kreipkit s atitinkai nam kio atliek i ve imo tarnyb arba parduotuv kurioje pirkote produkt Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejs Symbol ten umieszczony na produkcie lub opakowaniu oznacza ze tego produktu nie nale y wyrzuca razem z innymi odpadami domowymi U ytkownik jest og dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego przyczynia si do ochrony zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu utylizacji zu ytych uzyska u odpowiednich w adz lokalnych w przedsi biorstwie zajmuj cym si usuwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este s mbolo no produto ou na embalagem indica que o produto n
56. and photo print cartridges For more information see Replace the print cartridges on page 67 e Troubleshoot print cartridges on page 83 136 Troubleshooting 14 HP warranty and support Hewlett Packard provides Internet and phone support for the HP All in One This section contains the following topics e Warranty Support process Before you call HP customer support HP support by phone Additional warranty options HP Quick Exchange Service Japan Call HP Korea customer support Prepare the HP All in One for shipment e Pack the HP All in One Warranty For more information about the warranty see the printed documentation that came with the HP All in One Support process If you have a problem follow these steps 1 Check the documentation that came with the HP All in One 2 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features Fast access to qualified online support specialists Software and driver updates for the HP All in One Valuable HP All in One and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP All in One 3 Call HP support Support options and availability vary by device
57. andard print jobs the HP All in One can perform special jobs Such as printing borderless images iron on transfers and posters This section contains the following topics Print a borderless image Print a photo on photo paper Create custom cd dvd labels Perform special print jobs 35 Chapter 7 Print using Maximum dpi e Print on both sides of the page Print a multiple page document as a booklet e Print multiple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers Print on transparencies Print a group of addresses on labels or envelopes e Print a poster Print a Web page Print a borderless image Borderless printing lets you print to the top bottom and side edges of 10 x 15 cm 4x6 inch HP Premium Plus Photo Papers with or without a tear off tab When you remove the tear off tab the printed image is borderless and extends to the edges of the paper To print a borderless image Remove all paper from the input tray Place the photo paper print side down on the right side of the input tray On the File menu in your software application click Print Make sure the HP All in One is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 7
58. aper on page 21 Cause A stack of envelopes is loaded incorrectly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and on the left f NOTE To avoid paper jams tuck the flaps inside the envelopes For more information see Load envelopes on page 25 toy z lt vo E a 2 e LI Text or graphics are cut off at the edge of the page Cause The margins are not set correctly in your software application Solution To check your margin settings 1 Preview your print job before sending it to the HP All in One 2 Check the margins The HP All in One uses the margins you have set in your software application as long as they are greater than the minimum margins the HP All in One supports 3 Cancel the print job ifthe margins are not satisfactory and then adjust the margins in your software application Make sure the margin settings for the document do not exceed the printable area of the HP All in One Cause The size of the document you are printing is larger than the paper loaded in the input tray Print troubleshooting 109 Chapter 13 Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the HP All in One To preview the print layout 1 Load the correct paper size into the input tray 2 Preview your print job before sending it to the HP All
59. are that you installed with the HP All in One to set the number of copies higher than supported from the control panel When the number of copies is greater than 9 only the last digit of the number of copies is displayed on the control panel 4 Press Start Copy Black or Start Copy Color In this example the HP All in One makes six copies of the original 10 x 15 cm 4 x 6 inch photo a n a F3 p 2 fe no lt h O re c O n gt gt Related topics Use the HP Photosmart software on page 9 Make a borderless copy of a photo For the best quality when copying a photo load photo paper in the input tray XX TIP You can optimize the quality of the color photos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos 56 Use the copy features To make a borderless copy of a photo from the control panel 1 e Load photo paper in the input tray f NOTE The HP All in One automatically detects the type of paper you are using If you do not use photo paper your copy will include a white border around one or more edges Load your original photo print side down on the right front corner of the glass Press Size to
60. bar Select the print job you want to cancel On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for printing to be cancelled Stop a print job 47 Chapter 7 48 Print from your computer Use the photo features The HP All in One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first Additionally if the HP All in One is connected to a computer with a USB cable you can also transfer your photos to the computer to print edit or share The HP All in One supports the memory cards described below Each type of memory card can only be inserted in the appropriate slot for that card A CAUTION Do not insert more than one memory card at a time If more than one memory card is inserted unrecoverable data loss might occur e xD Picture Card Memory Stick or Memory Stick Duo adapter optional but not necessary Secure Digital SD or MultiMediaCard MMC CompactFlash CF A UON The memory card area also has a Photo light This light blinks green when a memory card is being read or when an image is being printed from a card and stays solid green when images are ready to be viewed The Photo light is located near the memory card slots below the camera icon NOTE Do not pull out the mem
61. ck that the HP All in One print queue is not paused If itis choose the appropriate setting to resume printing For more information about accessing the print queue see the documentation that came with the operating system installed on your computer Look at the On button located on the top of the HP All in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Troubleshooting 79 Chapter 13 Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Make sure your computer is USB ready Some operating systems such as Windows 95 and Windows NT do not support USB connections Check the documentation that came with your operating system for more information Check the connection from the HP All in One to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP All in One Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP All in One off and then on again Buljooysajqnoly If you are connecting the HP All in One
62. ct the appropriate quality setting for your project en NOTE To view the maximum dpi that the HP All in One will print click Resolution 7 In the Paper Type drop down list select the type of paper that you have loaded Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation from your software application you can change the page orientation in the Properties dialog box before printing 32 Print from your computer To change the page orientation 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Basic Options area click one of the following Click Portrait to print the document vertically on the page Click Landscape to print the document horizontally on the page e Scale the document size The HP All in One allows you to print the document at a different size than the original To
63. d streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox 4 NOTE Youcan also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab Troubleshooting tips 85 Chapter 13 4 Click Clean the Print Cartridges 5 Follow the prompts until you are satisfied with the quality of the output and then click Done If copy or print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge To clean the print cartridge contacts 1 Turn on the HP All in One and open the print cartridge door The print carriage moves to the far right side of the HP All in One 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP All in One 3 Lightly press down on the print cartridge to release it and then pull it toward you out of the slot NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one at a tim
64. d power outlet Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet f you plugged the HP All in One into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet 90 Troubleshooting Cause You pressed the On button too quickly Solution The HP All in One might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP All in One to turn on If you press the On button again during this time you might turn the device off A CAUTION Ifthe HP All in One still does not turn on it might have a mechanical failure Unplug the HP All in One from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support connected the USB cable but am having problems using the HP All in One with my computer Cause The USB cable was connected before the software was installed Connecting the USB cable before prompted can cause errors Solution You mustfirst install the software that came with the HP All in One before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Onc
65. difications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment For further information contact the Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto CA 94304 650 857 1501 Notice to users in Australia equipment complies with Australian EMC requirements E 4 1 z i ge E e E 3 to E 146 Technical information Notice to users in Korea ASA erui Ba 7171 0 77E ASSO capu Ae 538 HS 7 FHAA SE BE ASMA ASS 4 UAUC VCCI Class B compliance statement for users in Japan COMBS FRUBRESSRESASMABRS VCCI ORF T FSABRBRHRECY TOHE FARA CHRATS CE ABMELTUETA TOWED ITET LEY a VREHE LT fRe necsiBNERsERB JCCIAAUET WR UIRURBIEI OE o TIE LUV TRU E UC T eU Notice to users in Japan about power cord ficu pA ni BYR Hxdvrev AAAS ni E EH p HHO fisci Ix tA Ger uschemission Ger uschemission LpA 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Declaration of conformity European Economic Area The Declaration of Conformity in this document complies with ISO IEC Guide 22 and EN 45014 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community c 5 E 5 8 2 c lt oO o Regulatory notices 147 Chapter 15 HP Photosmart C4200 All in One series declaration of
66. dme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information c amp pm 2 o fa E D i Find more information 341 Chapter 3 EH El Qa 3 A oO 5 e E 3 E 12 Find more information 4 How do l This section contains links to commonly performed tasks such as sharing and printing photos and optimizing your print jobs How do make a borderless copy of a photo on page 56 How do print borderless photos on 10 x 15 cm 4 x 6 inch paper on page 36 How do get the best print quality on page 32 How do print on both sides of the paper on page 38 How do make multiple copies of a document on page 56 How do I How do 13 Chapter 4 r o 2 ES 14 How do I 5 Connection information The HP All in One comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also share the device over an existing home network This section contains the following topics e Supported connection types Use printer sharing Supported connection types The following table conta
67. e NOTE Itis important that you disconnect the HP All in One before restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software 5 Start the Setup program for the HP All in One again Select Install 7 Followthe onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One When the software installation is complete the HP Digital Imaging Monitor icon appears in the Windows system tray gt To verify that the software is properly installed double click the HP Solution Center icon on the desktop If the HP Solution Center shows the appropriate buttons for your device such as Make Copies the software has been properly installed Print quality troubleshooting If you are having problems with print quality try the solutions in this section and observe the following guidelines E Em c oO a gt fo z 2 Q Replace refilled or empty cartridges Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task For more information see Set the paper type for printing on page 31 and Choose papers for printing and copying on page 18 Print and evaluate a self test For more information see Print a self test report on page 64 If the self test shows a defect try the following Clean the print cartridges automatically For more inf
68. e Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes A E m c oO v gt fo z 2 Q Copper colored contacts 2 Ink nozzles do not clean 8 Slide the print cartridge back into the slot Push the print cartridge forward until it clicks into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the HP All in One 86 Troubleshooting To replace the print cartridges 1 Make sure the HP All in One is on A CAUTION If the HP All in One is off when you open the print cartridge door to access the print cartridges the HP All in One will not release the cartridges for changing You might damage the HP All in One if the print cartridges are not docked safely when you try to remove them Make sure you have letter or A4 unused plain white paper loaded in the input tray Open the print cartridge door The print carriage moves to the far right side of the HP All in One Wait until the print carriage is idle and silent and then lightly p
69. e print cartridges Do the following To troubleshoot print cartridges 1 toy Iz E vo E a S o Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If itis still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Troubleshooting tips 83 Chapter 13 2 Reinsert the print cartridge by sliding it forward into the slot Then push the print cartridge forward until it clicks into the socket 3 Repeat steps 1 and 2 for the tri color print cartridge on the left side 4 Ifthe problem persists print a self test report to determine if there is a problem with the print cartridges This report provides useful information about your print cartridges including status information 5 If the self test report shows a problem clean the print cartridges 6 Ifthe problem persists clean the copper colored contacts of the print cartridges 7 Ifyou are still experiencing problems with printing determine which print cartridge is experiencing the problem and
70. e high quality glossy finish or soft gloss finish photo papers They look and feel like store processed photos and can be mounted under glass or in an album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the HP All in One HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch and 10 x 15 cm 4 x 6 inch with or without tabs for printing or copying photos from the HP All in One HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol r fo IU a fe ch e 3 m 7 t E fo o t a Ss f xe 7 II 18 Load originals and load paper HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish
71. e is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below E A fe c oO a 7 fe z 3 Q For more information see Communication problems over a USB connection on page 79 132 Troubleshooting Print cartridge messages The following is a list of print cartridge error messages Low on ink Need alignment or alignment failed Print cartridge is missing incorrectly installed or not intended for your device Wrong pen in slot Low on ink Cause Atleast one of the print cartridges is estimated to be low on ink and might need to be replaced soon Solution Haveareplacement cartridge on hand to avoid printing interruptions You do not have to replace the cartridge until print quality deteriorates If you have installed a refilled or remanufactured print cartridge or a cartridge that has been used in another printer the ink level indicator will be inaccurate or unavailable For more information on print cartridges see Troubleshoot print cartridges on page 83 Need alignment or alignment failed Cause The incorrect type of paper is loaded in the input tray Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the alignme
72. e other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty 2 Place the return shipping label on the outside of the box 3 Include the following items in the box A complete description of symptoms for service personnel samples of print quality problems are helpful Acopy ofthe sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day 4 2 2 D ke gt 2 c ES a I Pack the HP All in One 141 Chapter 14 E Uv m E El gt lt m E Qa 4 i mo mo fe Aa 142 HP warranty and support 15 Technical information Environmental standards and international regulatory information for the HP All in One are provided in this section This section contains the following topics Environmental product stewardship program Regulatory notices Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove u
73. e plain white letter or A4 paper is loaded in the input tray then press the button next to OK NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again Place the page print side down on the scanner glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed To align the print cartridges from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE Youcan also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears Click the Device Services tab Click Align the Print Cartridges The HP All in One prints a print cartridge alignment sheet When prompted ensure plain white letter or A4 paper is loaded in the input tray then press the button next to OK Ef NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again Place the page print side down on the scanner glass and then press the button next to OK to scan the page When
74. e you have installed the software connecting your computer to the HP All in One with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP All in One You can connect to any USB port on the back of your computer toy Iz lt vo E a S male hk MEIS For more information on installing the software and connecting the USB cable see the Setup Guide that came with the HP All in One Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP All in One software Software installation troubleshooting 91 Chapter 13 This section contains the following topics e When insert the CD ROM into my computer s CD ROM drive nothing happens The minimum system checks screen appears Ared X appears on the USB connect prompt e received a message that an unknown error has occurred e Some of the buttons are missing in the HP Solution Center The registration screen does not appear The HP Digital Imaging Monitor does not appear in the system tray Uninstall and reinstall the software When insert the CD ROM into my computer s CD ROM drive nothing happens Cause The installation failed to run automatically Solution If the installation does not run automatically you can start it manually To start the instal
75. ecommended types of paper and print cartridges online from the HP Web site This section contains the following topics Order paper or other media e Order print cartridges Order other supplies 7 a 2 E 7 Oo c E c 2 LJ 2 lt 7 To order HP papers and other supplies such as HP Premium Photo Papers or HP All in One Paper go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Order print cartridges For a list of print cartridge numbers see the printed documentation that came with the HP All in One You can also use the software that came with the HP All in One to find out the reorder number for all the print cartridges You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Ef NOTE Atthis time some portions of the HP Web site are available in English only NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP resel
76. elease it and then pull it toward you out of the slot NOTE Do notremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP All in One for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes Copper colored contacts 2 Ink nozzles do not clean 8 Slidethe print cartridge back into the slot Push the print cartridge forward until it clicks into place 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the HP All in One Related topics Clean the area around the ink nozzles on page 74 Replace the print cartridges on page 67 Clean the area around the ink nozzles If the HP All in One is used in a dusty environment a small amount of debris might accumulate inside the device This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here
77. ement print cartridges available to install Turn off the HP All in One from the control panel Do not turn off the device by turning off a power strip or unplugging the power cord from the HP All in One If you improperly turn off the HP All in One the print carriage does not return to the correct position and the print cartridges can dry out Do not open the print cartridge door unless necessary This exposes the print cartridges to air which reduces the life of the print cartridges 4 NOTE Ifyou leave the print cartridge door open for a long period of time the HP All in One will recap the print cartridges to protect them from exposure to air Clean the print cartridges when you notice a significant decrease in print quality XX TIP You might notice a decrease in print quality if the print cartridges have not been used for a long time Donotclean the print cartridges unnecessarily This wastes ink and shortens the life of the cartridges Handle print cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If print quality is poor right after cartridge installation allow half an hour for the print cartridge to recover toy Iz E lt vo ED a S For more information see Troubleshoot print cartridges on page 83 Information on paper The HP All in One is designed to work well with most paper types Test a variety
78. erless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing To set the paper size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 30 Print from your computer 5 Click the Features tab 6 In the Resizing Options area click the appropriate paper size from the Size list The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices in the Size list to see if a defined paper size already exists for the type of paper you are using Paper type Suggested paper size settings CD DVD tattoo paper 5x7 in Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card si
79. ero dene va e inen Le edu Gua ED cea a dn ue 140 Prepare the HP All in One for shipment sssseseee eene eene 140 u usurSuiis T 140 15 Technical information Environmental product stewardship program esse ene 143 Paper US erede LM it e EL d S DE 143 tic aea e N AE EE A E AAE E A REE ERRES 143 Material safety data sheets eise eniai tesa socar iiaii dedi Rak asa 143 Recycling Rol gore rz i Rm 143 HP inkjet supplies recycling program seesee mmm 143 Energy c nSUMPpt N e 144 Disposal of Waste Equipment by Users in Private Households in the European B 145 Regulatory NOUCES si fous ick ccteve 146 Regulatory model identification number sssseee emm 146 FCC statement em 146 Notice to users ir Australia eec reta edente paruo Paix a ELI RE SEEN R RR Xx edE 146 Notice to users In KOfea iens c deinen FIR ERO ag eileen 147 VCCI Class B compliance statement for users in Japan seeeeeenee 147 Notice to users in Japan about power cord ssssssee een 147 eir rejet ER 147 Declaration of conformity European Economic Area sse 147 HP Photosmart C4200 All in One series declaration of conformity 148 jio d E E E r E E T 149
80. erties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Basic Options area select the appropriate photo paper type from the Paper Type drop down list 7 Inthe Resizing Options area click the appropriate paper size from the Size list If the paper size and paper type are not compatible the HP All in One software displays an alert and allows you to select a different type or size 8 In the Basic Options area select a high print quality such as Best or Maximum dpi from the Print Quality drop down list 9 Inthe HP real life technologies area click the Photo fix drop down list and select from the following options Off applies no HP real life technologies to the image Basic automatically focuses the image moderately adjusts image sharpness Full automatically lightens dark images automatically adjusts sharpness contrast and focus of images automatically removes red eye 10 Click OK to return to the Properties dialog box 11 If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box 12 Click OK and then click Print or OK in the Print dialog box ge B NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Create custom cd dvd labels You can create custom labels for your CDs and DVDs on
81. esolution press the Quality button until three star icons appear on the display 5 Doone of the following Pressthe Size button until Resize to Fit is the selected setting on the display Your printed photo will be enlarged and centered to fit the printable area of the page and will be either bordered or borderless on all four sides depending on the aspect ratios of the digital photo and the paper on which you re printing Leave the default Size setting as Borderless Your printed photo will be enlarged to fill the entire page size and will be borderless This could result in some of the image being cropped 6 Press the Copies button until the number of copies you want to print appears on the display 7 Press the Print button XX TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print button to add that photo to the print queue Print photos 51 Chapter 8 Print photos from the HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One 4 NOTE The HP All in O
82. everen op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerkir van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu bescher Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats de reinigingsdiens of de winkel waar u het product hebt aangeschaft Eramajapidamistes kasutuselt korvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete utiliseerimiskohta Utiliseeritavate seadmete eraldi kogumine ja k itlemine aitab s sta loodusvarasid ning tagada et k itlemine toimub inimeste tervise ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseeritava seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist vc kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h vi talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit ett h vitett v le toimitetaan s hk ja
83. fter the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause The card is not fully inserted Solution Make sure you fully insert the memory card into the appropriate slot on the HP All in One If the memory card is not inserted properly the HP All in One will not respond and the green Photo light near the memory card slots will blink rapidly After the memory card has been inserted properly the Photo light will blink green for a few seconds and then remain lit Cause Multiple memory cards are inserted in the HP All in One Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Cause The file system is corrupted 142 Troubleshooting Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost The
84. g Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch HP Premium Plus Photo Papers with a tear off tab For more information see Print a borderless image on page 36 Photo Printing With White Borders Print a photo with a white border around the edges For more information see Print a photo on photo paper on page 36 Fast Economical printing Produce draft quality printouts quickly Presentation printing Print high quality documents including letters and transparencies For more information see Print from a software application on page 29 and Print on transparencies on page 43 Two sided Duplex Printing Print two sided pages with the HP All in One manually For more information see Print on both sides of the page on page 38 34 Print from your computer Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the pri
85. g Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing Print from your computer 29 Chapter 7 Make the HP All in One the default printer You can set the HP All in One as the default printer to use from all software applications This means that the HP All in One is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is also printed to automatically when you click the Print button in the toolbar of most software applications For more information see the Windows Help Change the print settings for the current job You can customize the print settings of the HP All in One to handle nearly any print task This section contains the following topics Setthe paper size Set the paper type for printing View the print resolution e Change the print speed or quality Change the page orientation Scale the document size e Change the saturation brightness or color tone e Preview your print job Set the paper size The Size setting helps the HP All in One determine the printable area on the page Some of the paper size choices have a bord
86. g materials Turn the HP All in One off and then turn it on again Paper mismatch Cause The print setting for the print job does not match the paper type or size loaded in the HP All in One Solution Change the print setting in the software or load the appropriate paper in the input tray For more information see Set the paper type for printing on page 31 Wrong paper width Cause The print setting chosen for the print job does not match the paper loaded in the HP All in One Solution Change the print setting or load the appropriate paper in the input tray For more information see Set the paper type for printing on page 31 Power and connection messages The following is a list of power and connection related error messages HP All in One not found Communication test failed Improper shutdown Two way communication lost HP All in One not found Cause This error applies only to USB connected devices The USB cable is not plugged in properly 130 Troubleshooting Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below For more information see Communication problems over a USB connection on page 79 Communication test failed Cause The HP All in One is turned off Solution Look at the On button located on
87. g paper type Solution Make sure you load photo paper in the input tray before you print a borderless print job Print troubleshooting 111 Chapter 13 Memory card troubleshooting Use this section to solve these memory card problems My memory card no longer works in my digital camera The HP All in One does not read the memory card The Photo light next to the memory card slots is blinking The photos on the memory card do not transfer to my computer My memory card no longer works in my digital camera Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT12 format and cannot recognize a FAT32 formatted card Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format The HP All in One does not read the memory card Cause The card is inserted backwards or upside down Solution Turn the memory card so that the label faces up and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the Photo light turns on E m c oO v gt fo z 2 Q If the memory card is not inserted properly the HP All in One will not respond and the green Photo light near the memory card slots will blink rapidly A
88. ge layout incorrect 120 photos 59 stop 61 text appears as dotted lines 121 text format incorrect 121 text incorrect 121 troubleshooting 119 scan button 9 scan glass clean 63 self test report 64 set print options 30 34 ship your device 140 smeared ink fax 97 software application print from 29 software installation reinstall 94 troubleshoot 91 uninstall 94 151 speed WwW copy 55 warranty 137 139 print 32 Web pages print 45 start black 9 start color 9 stop copy 58 print job 46 scan 61 support process 137 T T shirt transfers See iron on transfers telephone numbers customer support 137 text cut off 109 dotted lines on scan 121 incorrect format on scan 121 incorrect or missing on scan 121 jagged 98 meaningless characters 106 not filled in 97 smooth fonts 98 transparencies load 26 troubleshoot fax problems 97 hardware installation 89 jams paper 27 Readme file 89 software installation 91 USB cable 91 troubleshooting communication problems 79 copy 114 error messages 122 memory card 112 print 103 scan 119 two sided prints 38 40 U uninstall software 94 USB cable communication lost 132 USB cable installation 91 152
89. gh there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge For more information see Clean the area around the ink nozzles on page 74 Printouts or copies are faded or have dull colors Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges 100 Troubleshooting For more information on print cartridges see Troubleshoot print cartridges on page 83 Cause The print quality setting on the HP All in One is set too low Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing Cause The paper type is not suitable for the HP All in One Solution If the paper you are using is too fibrous the ink applied by the HP All in One might not fully cover the surface of the paper Use HP Premium Papers or any other paper type that is appropriate for the HP All in One For more information see Choose papers for printing a
90. h the intention of using it again later store it in the print cartridge protector For example store the black print cartridge in a print cartridge protector if you are removing it so you can print high quality photos with the photo and tri color print cartridges To insert a print cartridge into the print cartridge protector A Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place To remove the print cartridge from the print cartridge protector A Press down on the top of the print cartridge protector to release the print cartridge then gently remove the print cartridge out of the print cartridge protector Align the print cartridges When a new print cartridge is installed the HP All in One aligns the cartridge You can also align the print cartridges at any time from software you installed with the HP All in One Aligning the print cartridges ensures high quality output v lt Q Ed a Ep o T S S Work with print cartridges 71 s 5 et 2 5 S f T v 2 T 3 1 e Chapter 11 f NOTE Ifyou remove and reinstall the same print cartridge the HP All in One will not prompt you to align the print cartridges The HP All in One remembers the alignment values for that print cartridge so you do not need to realign the print cartridges To align newly installed print cartridges 1 When prompted ensur
91. he copies might not be damaged toy Iz vo E a S LT Cause The file system is corrupted Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost General user messages The following is a list of messages related to common user errors Cannot crop Memory card error Disconnected Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Errors 125 E x e c Er o n ey fe E co Chapter 13 Card is not fully inserted Card is damaged Cannot crop Cause The computer does not have enough memory Solution Close all unnecessary applications This includes applications that run in the background such as screensavers and virus checkers Try restarting your computer to clear the memory You might need to purchase more RAM Refer to the documentation that came with your computer Cause For scanning there must be at least 50 MB of space available on your computer s hard disk Solu
92. he revision number of the HP All in One firmware does not match the revision number of the software Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Troubleshooting Mechanism error Cause The HP All in One has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 82 Cause The print carriage is blocked Solution Lower the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn the HP All in One off and then turn it on again toy c lt vo E a 5 LI Memory is full Cause The document you are copying has exceeded the memory of the HP All in One Solution Try making fewer copies at a time Scanner failure Cause The HP All in One is busy or an unknown cause has interrupted your scan Solution Turn off the HP All in One and then turn it on again Restart your computer and then try to scan again If the problem persists try plugging the power cord directly into a grounded power outlet rather than a surge protector or power strip If the problem continues contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for informa
93. ide the paper width guide inward against the stack of envelopes until it stops Do not overload the input tray make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper width guide Related topics Print a group of addresses on labels or envelopes on page 44 Load other types of paper The following types of paper are designed for special projects Create your project in the HP Photosmart Software or another application set the paper type and size and then print HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film A Insertthe film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE For best results set the paper type to transparency film before printing on transparency film HP Iron On Transfers 1 Flatten the transfer sheet completely before using it do not load curled sheets XX TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards A Insert a small stack of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops
94. igital camera and insert it in the appropriate memory card slot on the HP All in One f NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it 52 Use the photo features To edit photos 1 Insert a memory card into the appropriate slot on the HP All in One The software opens on your computer 2 Click View and then follow the onscreen prompts to transfer your photos to the computer for viewing and editing Share photos with friends and relatives You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One Ef NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it To share photos 1 Insert a memory card into the appropriate slot on the HP All in One The software opens on your computer 2 Click Share and then follow the onscreen prompts to transfer your photos to the computer for sharing with friends and relatives HP Photosmart Share lets you share photos with friends and family by sending photos as e mail uploading photos to an online photo album or ordering prints through an online
95. ilable memory on your computer to perform the task Solution Close some applications and try the task again Card access error Cause There are two or more memory cards inserted into the HP All in One at the same time Solution Remove all but one memory card The HP All in One reads the remaining memory card and displays the first photo stored on the memory card Cause You have inserted a Compact Flash memory card backwards or upside down Solution Remove the memory card and reinsert it correctly The label of the Compact Flash card faces up and should be readable as you insert it into the slot Cause You have not fully inserted the memory card Solution Remove the memory card and reinsert it in the memory card slot until it stops boy c lt vo E a S o LT Use only one card at a time Cause Multiple memory cards are inserted in the HP All in One Solution You can insert only one memory card at a time If more than one memory card is inserted the green Photo light near the memory card slots will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Card is inserted incorrectly Cause The card is inserted backwards or upside down Solution Turn the memory card so that the label faces up and the contacts are facing the HP All in One and then push the card forward into the appropriate slot until the
96. ile using other applications you might need to add more memory to your computer See the user guide that came with your computer for more information Scanned image is blank Cause The original is placed incorrectly on the glass Solution Load your original print side down on the right front corner of the glass E c o n 7 fo z 3 Scanned image is incorrectly cropped Cause The software is set to automatically crop scanned pictures Solution The autocropping feature in the software crops anything that is not part of the main image Sometimes this might not be what you want In that case turn off autocropping in the software and crop the scanned image manually or not at all Scanned image has incorrect page layout Cause The automatic cropping feature in the software is changing the page layout 120 Troubleshooting Solution Turn off autocropping in the software to retain the page layout Scanned image shows dotted lines instead of text Cause Ifyou use the Text image type to scan text that you plan to edit the scanner might not recognize color text The Text image type scans at 300 x 300 dpi in black and white If you are scanning an original that has graphics or artwork surrounding the text the scanner might not recognize the text Solution Make a black and white copy of the original and then scan the copy Text format is incorrect Cause The scan document settings are inc
97. in One Cause The HP All in One experienced an error Solution Turn the HP All in One off and then unplug the power cord Plug the power cord back in and then press the On button to turn on the HP All in One Cause The status of the printer driver has changed Print troubleshooting 105 Chapter 13 Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status 1 In the HP Solution Center click the device tab 2 Click Settings 3 Click Status If the status is offline or stop printing change the status to ready Cause A deleted print job is still in the queue Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following Disconnect the USB cable from the HP All in One restart the computer and then reconnect the USB cable to the HP All in One Shut down the HP All in One restart the computer and then restart the HP All in One E x e c EL o n gt e fe E co The HP All in One prints meaningless characters Cause There is no more available memory in the HP All in One Solution Turn off the HP All
98. in One 3 Check the graphics in the document to make sure that the current size fits within the printable area of the HP All in One 4 Cancelthe print job if the graphics do not fit in the printable area of the page TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The paper is loaded incorrectly Solution If the paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper following the steps below For more information see Load full size paper on page 21 E Em c oO a gt fo 4 2 Q A blank page came out while printing Cause If you are printing black text and a blank page comes out of the HP All in One the black print cartridge might be empty Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information o
99. in One and your computer for 60 seconds then turn them both on and try printing again Cause The document is corrupt Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Nothing happens when try to print Cause The HP All in One is turned off Solution Look at the On button located on the top of the HP All in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One is busy with another task Solution If the HP All in One is performing another task such as copying or scanning your print job will be delayed until the HP All in One completes the current task 106 Troubleshooting Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP All in One check your computer to see if there are any messages Cause The HP All in One is not the selected printer Solution Make sure the HP All in One is the selected printer in your software application XX TIP You can setthe HP All in One as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The computer is
100. ing of your w equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne La pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me facon que vos d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr pour le recyclage d quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements us veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektroger ten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt
101. ins a list of supported connection types Description USB connection Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 2 0 HS port on the HP All in One Supported software features All features are supported Setup instructions Follow the Setup Guide for detailed instructions Printer sharing Five The host computer must be on at all times in order to print from the other computers All features resident on the host computer are supported Only printing is supported from the other computers Follow the instructions in Use printer sharing on page 15 c S 2 E 9 c S v c fe 5 Use printer sharing If your computer is on a network and another computer on the network has an HP All in One connected to it by a USB cable you can print to that printer using printer sharing The computer directly connected to the HP All in One acts as the host for the printer and has full software functionality The other computer which is referred to as a client has access only to the print features You must perform other functions such as scanning and copying from the host computer or from the control panel on the HP All in One To enable printer sharing on a Windows computer A Refer to the user guide that came with your computer or see the Windows onscreen Help Connectio
102. ion of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna ncrease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Modifications part 15 21 The FCC requires the user to be notified that any changes or mo
103. k from your skin and clothing Handle the print cartridges 66 Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Maintain the HP All in One Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge The ink supply level shows an estimate of the amount of ink remaining in the print cartridges X TIP You can also print a self test report to see if your print cartridges might need to be replaced NOTE The HP All in One can only detect the ink levels for genuine HP ink The ink levels in print cartridges that are refilled or have been used in other devices might not register accurately To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox Bf NOTE You can also open the Printer Toolbox from the Print Properties
104. lation from a Windows computer 1 From the Windows Start menu click Run 2 n the Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropriate drive letter E c oO a gt fo z 2 Q The minimum system checks screen appears Cause Your system does not meet the minimum requirements to install the software Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software A red X appears on the USB connect prompt Cause Normally a green check appears indicating that the plug and play is successful A red X indicates that the plug and play failed 92 Troubleshooting Solution To retry the plug and play 1 Verify that the control panel overlay is firmly attached unplug the HP All in One power cord and then plug it in again 2 Verify that the USB cable and power cord are plugged in 3 Click Retry to retry the plug and play setup If this does not work continue to the next step 4 Verify that the USB cable is set up properly as follows Unplug the USB cable and plug it in again Do not attach the USB cable to a keyboard or non powered hub e Verify that the USB cable is 3 meters 9 8 feet or less in length If you have several USB devices attached to your computer you might want to unplug the other devices during the installati
105. le 200 might be the maximum enlargement percentage allowed by your model Enlarging a passport photo by 200 might not enlarge it enough for it to fit a full size page E c oO v gt fo z 2 Q If you want to make a large copy of a small original scan the original into the computer resize the image in the HP scanning software and then print a copy of the enlarged image Cause The original is placed incorrectly on the glass 116 Troubleshooting Solution Load the original print side down on the right front corner of the glass as shown below To copy a photo position the photo on the glass so that the long edge of the photo is along the front edge of the glass Cause Debris might be stuck on the glass or on the back of the document lid The HP All in One interprets anything it detects on the glass as part of the image Solution Turn off the HP All in One unplug the power cord and then use a soft cloth to wipe the glass and the back of the document lid boy c lt vo 2 Q S o For more information see Clean the glass on page 63 Clean the lid backing on page 64 The image is cropped when I make a borderless copy Cause The HP All in One cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original Solution f you want to enlarge a photo to fit a full size page
106. le go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support 4 NOTE Atthis time some portions of the HP Web site are available in English only 78 Shop for printing supplies 13 Troubleshooting This section contains the following topics Troubleshooting tips This section contains the following topics Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting Copy troubleshooting Scan troubleshooting Errors Communication problems over a USB connection Information on print cartridges Information on paper Clear paper jams Troubleshoot print cartridges View the Readme file toy Iz E vo 2 Q S LT Communication problems over a USB connection If the HP All in One and computer are not communicating with each other try the following Make sure the print cartridges are installed Make sure you have paper loaded in the input tray Check that the HP All in One does not have a paper jam Check that the print carriage is not jammed Open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials Turn the HP All in One off and then turn it on again Che
107. ler for information about purchasing print cartridges To order print cartridges through the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox f NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device 2 Click the Estimated Ink Levels tab Shop for printing supplies 77 Chapter 12 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online o HP sends detailed printer information including model number serial number and S ink supply levels to an authorized online reseller The supplies you need are Li preselected you can change quantities add or remove items and then check out E z ea Order other supplies Q e To order other supplies such as HP Photosmart Software a copy of the Setup Guide or other printed documentation or other customer replaceable parts call the phone number p for your country region Country region Number for ordering Asia Pacific except for Japan 65 272 5300 Australia 1300 721 147 Europe 49 180 5 290220 Germany 44 870 606 9081 U K New Zealand 0800 441 147 South Africa 27 0 11 8061030 U S and Canada 1 800 474 6836 1 800 HP INVENT To order supplies in other countries regions not listed in the tab
108. lick Contact HP for information on calling for technical support Cause You installed new print cartridges which might need alignment Solution You must align the print cartridges to ensure excellent print quality If the alignment error persists and you cannot clear it your print cartridge might be defective Contact HP for support 134 Troubleshooting To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see Align the print cartridges on page 71 Print cartridge is missing incorrectly installed or not intended for your device Cause The print cartridge is missing Solution One or both of the print cartridges is missing Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the contacts of the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 83 Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts
109. ll in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to Troubleshooting the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The original is placed incorrectly on the glass Solution Load the original print side down on the right front corner of the glass as shown below Cause The HP All in One might be busy copying or printing Solution Check the On button If it is blinking the HP All in One is busy toy Iz vo E Q S o Cause The HP All in One does not recognize the paper type Solution Do not use the HP All in One to copy onto envelopes or other papers the HP All in One does not support Cause The HP All in One has a paper jam Solution Clear the paper jam and remove any torn paper that remains in the HP All in One For more information see Clear paper jams on page 82 Parts of the original do not appear or are cut off Cause The original is placed incorrectly on the glass Copy troubleshooting 115 Chapter 13 Solution Load the original print side down on the right front corner of the glass as shown below Resize to Fit is not working as expected Cause Youare trying to increase the size of an original that is too small Solution Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model For examp
110. ll in One allows you to print your document as a small booklet which you can fold and then staple together For best results design your document to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding To print a multiple page document as a booklet 1 e Load paper into the input tray The paper should be thick enough that the images do not show through to the other side On the File menu in your software application click Print Make sure the HP All in One is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper saving options area select Manual from the Two sided printing drop down list Select the binding edge from the Booklet layout is list as appropriate for your language If your language reads left to right click Left edge binding If your language reads right to left click Right edge binding The Pages per sheet box is automatically set to two pages per sheet Click OK and then click Print or OK in the Print dialog box The HP All in One begins printing A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed in the following
111. lost 132 connection problems device not found 130 HP All in One does not turn on 90 connection types supported printer sharing 15 control panel buttons 8 copy blank 118 borderless has borders 118 cancel 58 crop is wrong 117 fit to page fails 116 make a copy 55 missing information 115 number of copies 56 quality 55 smeared 99 speed 55 troubleshooting 114 crop borderless copy is wrong 117 fails 126 customer support contact 137 HP Quick Exchange Service Japan 139 Korea 140 warranty 137 139 D declaration of conformity European Economic Area 147 United States 148 default printer set as 30 device no response 104 not found 130 disconnected error 126 documents edit scanned 60 scan 59 double sided prints 38 40 E edit photos 52 edit scanned images 60 envelopes load 25 environment Environmental product stewardship program 143 error messages memory cards 126 out of paper 129 reading or writing file 124 European Union recycling information 145 F fast copy quality 55 fax paper width incorrect 130 poor quality printouts 97 fax problems poor print quality 97 smeared ink 97 FCC statement 146 file invalid name 125 supported formats 125 unreadable 124 unsupported formats 124 firmware revision mismatch 122 149 fit to page 57 fit to page fails 116 G glass clean 63 greeting cards load 26 H HP JetDirect 15 HP Photosmart Share send images 53 HP Solution Center missing ico
112. ly delete the HP All in One application files from your hard drive Make sure to remove them properly using the uninstall utility provided in the HP All in One program group For more information see Uninstall and reinstall the software on page 94 The registration screen does not appear Cause The registration screen did not launch automatically Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart C4200 All in One series and then clicking Product Registration The HP Digital Imaging Monitor does not appear in the system tray Cause The installation might not be complete Solution If the HP Digital Imaging Monitor does not appear in the system tray normally located at the lower right corner of the desktop start the HP Solution Center If the appropriate buttons for your device such as Make Copies do not appear your installation might not be complete and you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your hard drive Make sure to remove them properly using the uninstall utility provided in the HP All in One program group For more information see Uninstall and reinstall the software on page 94 Uninstall and reinstall the software 94 If your installation is incomplete or if you connected the USB cable to the computer
113. mber located on the back or bottom of the HP All in One 138 HP warranty and support Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP All in One was moved etc After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options Additional warranty options Extended service plans are available for the HP All in One at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP Quick Exchange Service Japan Li LC RRE3 d SAIL Fc gud S CWS BE SIC LCS Blasi BEL TVS xu S amp HIT S 7A HP Quick Exchange Service23 0588 foie dn amp ASH LR LR ILLES PREMIERE LAE ae BCH EE BERODD ER TULF EKO AE TCICAMPS OL WHE CT ARA 0570 000511 A 8A 03 3335 9800 E HRAV AF ADBERT RORA 3xr3 HR 2A FNI 9 00 2D 44 5 00 EC A O4F Aili 10 00 2 D44 5 00 T
114. me out while printing Ink is spraying the inside of the HP All in One when print a photo toy c vo E a S LT Envelopes print incorrectly Cause A stack of envelopes is loaded incorrectly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and to the left Bf NOTE To avoid paper jams tuck the flaps inside the envelopes Print troubleshooting 103 Chapter 13 Cause The wrong type of envelope is loaded Solution Do notuse shiny or embossed envelopes or envelopes that have clasps or windows Borderless printing produces unexpected results Cause Printing a borderless image from a non HP software application produces unexpected results Solution Try printing the image from the photo imaging software that came with the HP All in One E Em fe c oO a 7 fe z 3 Q The HP All in One is not responding Cause The HP All in One is busy with another task Solution If the HP All in One is performing another task such as copying or scanning your print job will be delayed until the HP All in One completes the current task Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP All in One check your computer to see if there are any messages Cause The HP All in One has a paper jam
115. minutes gt Place the print cartridge on a piece of paper with the ink nozzles facing up Lightly moisten a clean foam rubber swab with distilled water 6 Clean the face and edges around the ink nozzle area with the swab as shown below e 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do notclean the nozzle plate 7 Slide the print cartridge back into the slot Push the print cartridge forward until it clicks into place v Q Ed a v T S S Work with print cartridges 75 Chapter 11 8 Repeat if necessary for the other print cartridge 9 Gently close the print cartridge door and plug the power cord into the back of the HP All in One Related topics Clean the print cartridges on page 72 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric 2 E Id D Ej T uv 2 T 1 9 76 Maintain the HP All in One 12 Order paper or other media Shop for printing supplies You can order HP products such as r
116. mode 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 In the Paper Type drop down list click More and then select the appropriate paper type 7 Inthe Print Quality drop down list click Maximum dpi NOTE To view the maximum dpi that the HP All in One will print click Resolution 8 Select any other print settings that you want and then click OK Related topics Use a photo print cartridge on page 70 Print on both sides of the page You can print two sided pages with the HP All in One manually When printing two sided pages make sure to use paper that is thick enough so that images do not show through to the other side To print on both sides of the page 1 Load paper into the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 38 Print from your computer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Paper saving optio
117. mpted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Atthis time some portions of the HP Web site are available in English only Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print and copy jobs Any size paper other than those listed in the printer software Paper with cutouts or perforations unless specifically designed for use with HP inkjet devices Highly textured stock such as linen It might not print evenly and the ink can bleed into these papers Extremely smooth shiny or coated papers not specifically designed for the HP All in One They can jam the HP All in One or repel the ink e Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Additional papers to avoid when copying Envelopes Transparency film other than HP Premium Inkjet Transparency Film or HP Premium Plus Inkjet Transparency Film 20 Load originals and load paper Iron On Transfers Greeting card paper HP
118. mputer or from the HP All in One This section explains the second option how to scan from the control panel of the HP All in One to a computer Touse the scan features the HP All in One and computer must be connected and turned on The HP Photosmart Software must also be installed and running on your computer prior to scanning To verify that the HP Photosmart Software is running on a Windows computer look for the HP Digital Imaging Monitor icon in the system tray at the lower right side of the screen near the time NOTE Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All in One to lose some of its scan functionality If this happens you can restore full functionality by restarting your computer or by starting the HP Photosmart Software Use the scan features 59 Chapter 10 To scan to a computer 1 Load your original print side down on the right front corner of the glass 2 Ensure that there are no memory cards inserted in the memory card slots on the HP All in One 3 Press Scan A preview image of the scan appears on your computer where you can edit it Any edits that you make apply to the current scan session only The HP Photosmart Software has many tools that you can use to edit your scanned image You can improve the overall image quality by adjusting the brightness sharpness color tone and saturation You can also crop straighten rotate or resize the im
119. n information 15 Chapter 5 9 fe 5 5 e Q a o 3 5 e 2 3 D E 16 Connection information 6 Load originals and load paper You can load many different types and sizes of paper in the HP All in One including letter or A4 paper photo paper transparencies envelopes and HP CD DVD tattoo labels By default the HP All in One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the Automatic setting you can manually set the paper size and type for print and copy jobs This section contains the following topics Load originals e Choose papers for printing and copying Load paper Avoid paper jams Load originals You can copy or scan up to letter or A4 size originals by loading them on the glass To load an original on the scanner glass 1 Liftthe lid on the HP All in One 2 Load your original print side down on the right front corner of the glass x TIP Formore help on loading an original refer to the engraved guides along the edge of the glass b 7 a is Q ge D K o c i Hn ke fo E l 3 Close the lid Load originals and load paper 17 Chapter 6 Choose papers fo
120. n print cartridges see Troubleshoot print cartridges on page 83 Cause The document you are printing contains an additional blank page Solution Open the documentfile in your software application and remove any extra pages or lines at the end of the document Cause The HP All in One picked up two sheets of paper 110 Troubleshooting Solution If the HP All in One has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load full size paper on page 21 Cause The protective plastic tape was only partially removed from the print cartridge Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts toy Iz vo ED a S o LT 1 Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Ink is spraying the inside of the HP All in One when print a photo Cause The borderless print settings require photo paper to be loaded in the input tray You are using the wron
121. n the HP All in One on After connecting and turning on the HP All in One you might have to wait several minutes for all of the Plug and Play events to complete Follow the onscreen instructions toy c E vo E a S NOTE Use this method if Uninstall is not available in the Windows Start menu On the Windows taskbar click Start Settings Control Panel Double click Add Remove Programs Select HP Photosmart All In One Driver Software and then click Change Remove Follow the onscreen instructions Disconnect the HP All in One from your computer Restart your computer NOTE Itis important that you disconnect the HP All in One before restarting your computer Do not connect the HP All in One to your computer until after you have reinstalled the software Insert the HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All in One To uninstall from a Windows computer method 3 NOTE Use this method if Uninstall is not available in the Windows Start menu Software installation troubleshooting 95 Chapter 13 1 Insertthe HP All in One CD ROM into your computer s CD ROM drive and then start the Setup program 2 Disconnect the HP All in One from your computer Select Uninstall and follow the onscreen directions 4 Restart your computer
122. n your memory card until the photo you want to print appears 4 Doone ofthe following For faster printing with slightly reduced resolution leave the Quality setting at best resolution as indicated by the two star icons on the display For maximum resolution press the Quality button until three star icons appear on the display 5 Leave the default Size setting as Borderless 50 Use the photo features 6 Press the Copies button until the number of copies you want to print appears on the display 7 Press the Print button X TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print button to add that photo to the print queue Print enlargements You can print enlargements of the photos on your memory card on either letter or A4 paper To print an enlargement of a photo 1 Insert your memory card into the appropriate slot on the HP All in One The most recent image on the card appears on the display 2 Load letter size or A4 photo paper in the input tray 3 Press the buttons next to the A and V icons on the display to scroll through the photos on your memory card until the photo you want to print appears 4 Doone of the following For faster printing with slighty reduced resolution leave the Quality setting at best resolution as indicated by the two star icons on the display For maximum r
123. nd copying on page 18 Cause The paper type setting is incorrect Solution Change the paper type setting to match the type of paper loaded in the input tray The HP All in One automatically detects the paper type for plain and photo paper If you are printing on other types of paper such as labels or transparencies check that you have selected the correct paper type in the HP Photosmart Software For more information see Set the paper type for printing on page 31 boy z lt vo E a S LT Cause Copying a poor quality picture such as a newspaper photo causes bands checks or stripes to appear on your copy These are called moir patterns Solution To reduce moir patterns try placing one or more clear plastic sheet protectors directly on the glass and then place the original print side down on top of the sheet protectors Cause Debris might be stuck on the glass or on the back of the document lid this causes poor copy quality and slows down processing Solution For more information see Clean the lid backing on page 64 Printouts or copies seem blurry or fuzzy Cause The paper loaded in the input tray is not suitable for the HP All in One Print quality troubleshooting 101 Chapter 13 Solution If the paper you are using is too fibrous the ink applied by the HP All in One might not fully cover the surface of the paper Use HP Premium Papers or any
124. nd print quality that you select in the printer software To view the print resolution 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Print Quality drop down list select the appropriate print quality setting for your project 7 Inthe Paper Type drop down list select the type of paper that you have loaded 8 Click the Resolution button to view the print resolution dpi gi Change the print speed or quality The HP All in One automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed or quality 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Print Quality drop down list sele
125. ne must be connected to a computer that has the HP Photosmart Software installed on it To print photos 1 Insert a memory card into the appropriate slot on the HP All in One The software opens on your computer 2 Click Print and then follow the onscreen prompts to transfer your photos to the computer for printing Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All in One NOTE The HP All in One must be connected to a computer that has the HP Photosmart Software installed on it To save photos 1 Insert a memory card into the appropriate slot on the HP All in One The software opens on your computer 2 Click Save and then follow the onscreen prompts on your computer to save the photos to your computer Edit photos using your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online and printing from your computer Before transferring photos to your computer you need to remove the memory card from your d
126. nk nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections 8 Slide the new print cartridge forward into the empty slot Then gently push the upper part of the print cartridge forward until it clicks into the socket If you are installing the tri color print cartridge slide it into the left slot If you are installing a black or photo print cartridge slide it into the right slot v Q Ed a Ep o T S S Work with print cartridges 69 2 E Led 2 E D es v 2 e E D Chapter 11 9 Close the print cartridge door If you installed a new print cartridge the HP All in One prints a print cartridge alignment page 10 When prompted ensure plain white paper is loaded in the input tray then press the button next to OK NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 11 Place the page print side down on the scanner glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed Related topics Align the print cartridges on page 71 Use a photo print cartridge You can optimize the quality of the color pho
127. not communicating with the HP All in One Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is connected to the HP All in One and the computer as shown below 2o ew eke METIS If the connections are secure and nothing has printed several minutes after you sent a print job to the HP All in One check the status of the HP All in One In the HP Photosmart Software click Status For more information see Communication problems over a USB connection on page 79 Cause The HP All in One has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 82 Cause The print carriage has stalled Print troubleshooting 107 toy c vo E a S LT Chapter 13 Solution Turn the HP All in One off remove any objects that are blocking the print carriage including any packing materials and then turn the HP All in One on again Cause The HP All in One is out of paper Solution Load paper in the input tray For more information see Load full size paper on page 21 The pages in my document came out in the wrong order Cause The print settings are set to print the first page of your document first Because of the way the paper feeds through the HP All in One this means the first page will be print side up at the bottom of the stack S
128. not scrub the backing 3 Drythe backing with a dry soft lint free cloth A CAUTION Do not use paper based wipes as these might scratch the backing 4 If further cleaning is needed repeat the previous steps using isopropyl rubbing alcohol and wipe the backing thoroughly with a damp cloth to remove any residual alcohol A CAUTION Be careful not to spill alcohol on the glass or exterior of the HP All in One as this might damage the device 5 Plug in the power cord and then turn on the HP All in One Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your device including your print cartridges s E et D 5 S D x Uv 2 T E 1 e 3 64 Maintain the HP All in One To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The HP All in One prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below 3 Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indica
129. ns 94 l images edit scanned 60 scan 59 improper shutdown 132 ink drying time 129 low 110 133 sprays inside HP All in One 111 ink cartridges See print cartridges ink levels check 67 ink removing ink from skin and clothing 76 install software troubleshoot 89 invalid file name 125 iron on transfers 43 J jams paper 27 L labels load 26 landscape orientation 32 legal paper load 21 letter paper load 21 lid backing clean 64 load 10 x 15 cm photo paper 23 4 x 6 inch photo paper 23 A4 paper 21 envelopes 25 full size paper 21 150 greeting cards 26 index cards 24 iron on transfers 26 labels 26 legal paper 21 letter paper 21 original 17 transparencies 26 M maintenance align print cartridges 71 check ink levels 67 clean exterior 63 clean glass 63 clean lid backing 64 clean print cartridges 72 print cartridges 65 replace print cartridges 67 self test report 64 make a copy 55 margins incorrect 108 text or graphic cut off 109 media See paper memory cards digital camera cannot read 112 e mail photos 53 error message 126 file unreadable 124 HP All in Onecannot read 112 insert 52 photos missing 124 print photos 52 save files to computer 52 share photos 53 slots 49 troubleshoot 112 missing information from copy 115 text from scan 121 N normal copy quality 55 number of copies copy 56 O on button 8 order paper 77 print cartridges 77 Setup Guide 78 software 78 User Guide 78 ou
130. ns area select Manual from the Two sided printing drop down list 7 For binding do one of the following For binding on the top like a notebook or calendar select the Flip Pages Up check box This causes the odd and even pages of your document to print opposite of each other top to bottom This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document For binding on the side like a book or magazine click to clear the Flip pages up check box This causes the odd and even pages of your document to print opposite of each other left to right This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document 8 Click OK and then click Print or OK in the Print dialog box The HP All in One begins printing Wait until all the odd numbered pages are printed before removing any of the printed pages from the output tray A dialog box displays instructions on the screen when it is time to process the second side of your job Do not click Continue in the dialog box until you have reloaded the paper as instructed 9 Follow the instructions that appear on your screen for reloading the paper to print on the second side and then click Continue Related topics Recommended papers for printing and copying on page 18 Perform special print jobs 39 Chapter 7 Print a multiple page document as a booklet 40 The HP A
131. nt again If the alignment fails again you might have a defective sensor or print cartridge toy Iz fe lt vo E a 3 LT To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still Errors 133 Chapter 13 covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Copper colored contacts 2 Plastic tape with pink pull tab must be removed before installing 3 Ink nozzles under tape Reinsert the print cartridges and verify that they are fully inserted and locked in place E c o v gt fo z 2 Q Cause The contacts on the print cartridge are not touching the contacts in the print carriage Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The print cartridge or sensor is defective Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then c
132. nt cartridge contacts if you get repeated messages on your computer screen prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges or if the Check Print Cartridge light is blinking Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers x TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP All in One To clean the print cartridge contacts 1 Tum on the HP All in One and open the print cartridge door The print carriage moves to the far right side of the HP All in One 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP All in One 9 Ed a aL E E E S iJ Work with print cartridges T3 Chapter 11 3 Lightly press down on the print cartridge to r
133. nt settings each time To create a printing shortcut 1 Onthe File menu in your software application click Print 2 Make sure the HP All in One is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Printing Shortcuts tab 5 Inthe Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 6 Change the print settings to those you want in the new printing shortcut 7 Inthe Type new shortcut name here box type a name for the new printing shortcut and then click Save The printing shortcut is added to the list To delete a printing shortcut On the File menu in your software application click Print Make sure the HP All in One is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete 6 Click Delete The printing shortcut is removed from the list po E mno NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform special print jobs In addition to supporting st
134. ntattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este s mbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de re es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de est residuos en el momento de la eliminaci n ayudar a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente Si desea informaci n ad sobre los lugares donde puede dejar estos residuos para su reciclado p ngase en contacto con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la tienda donde adquiri el producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zem ch EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou za zen bude p ed no k likvidaci do stanoven ch sb rn ch mist ur en ch k recyklaci vyslou il ch elektrick ch a elektronick ch za zen Likvidace vyslou il ho za zen samos
135. oad high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP All in One or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Print the image using six ink printing To do so install the photo print cartridge in place of the black print cartridge With the photo print cartridge and the tri color print cartridge installed you have a six ink system which provides enhanced quality photos For more information see Information on paper on page 81 Troubleshoot print cartridges on page 83 98 Troubleshooting Colors run into each other on the printout Cause The print or copy quality setting is set too high for the type of paper loaded in the HP All in One Solution Check the quality setting Use a lower quality setting to decrease the amount of ink used for printing or copying For more information see Change the print speed or quality on page 32 Change copy speed or quality on page 55 Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropria
136. olution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in reverse order on page 42 The margins are not printing as expected E Em c o v gt fo z 2 Q Cause The margins are not set correctly in your software application Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the HP All in One To check your margin settings 1 Preview your print job before sending it to the HP All in One 2 Check the margins The HP All in One uses the margins you have set in your software application as long as they are greater than the minimum margins the HP All in One supports 3 Cancel the printjob if the margins are not satisfactory and then adjust the margins in your software application Cause The paper size setting might not be set correctly for the project you are printing Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper guides are not positioned correctly 108 Troubleshooting Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load p
137. on 5 Continue with the installation and restart the computer when prompted 6 Open the HP Solution Center and check for the appropriate buttons for your device such as Make Copies If the buttons do not appear remove the software and then reinstall it For more information see Uninstall and reinstall the software on page 94 toy c lt vo ED a S LT received a message that an unknown error has occurred Cause The source of the error is unknown Solution Try to continue with the installation If that does not work stop and then restart the installation and follow the directions on the screen If an error occurs you might need to uninstall and then reinstall the software Do not simply delete the HP All in One application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All in One Software installation troubleshooting 93 E Em c o v gt fo z 2 Q Chapter 13 For more information see Uninstall and reinstall the software on page 94 Some of the buttons are missing in the HP Solution Center Cause The installation might not be complete Solution If the appropriate buttons for your device such as Make Copies do not appear your installation might not be complete and you might need to uninstall and then reinstall the software Do not simp
138. ormation see Clean the print cartridges on page 72 Ifyou are missing lines when you print clean the electrical contacts For more information see Clean the area around the ink nozzles on page 74 Replace the print cartridge For more information see Replace the print cartridges on page 67 Ifthe self test does not show a problem investigate other causes such as the image file or software program For additional print cartridge troubleshooting visit the HP Web site at www hp com support This section contains the following topics Ink is bleeding or smearing Ink is not filling the text or graphics completely The text edges are jagged 96 Troubleshooting The printout has a horizontal band of distortion near the bottom of the page Colors run into each other on the printout Printouts or copies have horizontal streaks or lines e Printouts or copies are faded or have dull colors Printouts or copies seem blurry or fuzzy e Printouts or copies have vertical streaks Printouts or copies are slanted or skewed Paperis not picked up from the input tray Ink is bleeding or smearing Cause The paper type is not suitable for the HP All in One Solution Use HP Premium Papers or any other paper type that is appropriate for the HP All in One Cause The print cartridges need to be cleaned Solution Print a self test report to determine if there is a problem
139. orrect Solution Some applications cannot handle framed text formatting Framed text is one of the scan document settings in the software It maintains complex layouts such as multiple columns from a newsletter by putting the text in different frames boxes in the destination application In the software select the correct format so that the scanned text layout and formatting are retained Text is incorrect or missing toy Iz lt vo amp a S Cause The brightness is not set correctly Solution Adjust the brightness in the software and then rescan the original Cause Debris might be stuck on the glass or on the back of the document lid This can cause poor quality scans Solution Turn off the HP All in One unplug the power cord and use a soft cloth to wipe the glass and the back of the document lid For more information see e Clean the lid backing on page 64 Clean the glass on page 63 Cause The scan document settings are not set to the correct optical character recognition OCR language The OCR language tells the software how to interpret the characters it sees in the original image If the OCR language does not match the language in the original the scanned text might be incomprehensible Solution Select the correct OCR language in the software 4 NOTE If you are using HP Photosmart Essential the Optical Character Recognition OCR software might not be
140. ory card while the Photo light is flashing A flashing light means the HP All in One is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the HP All in One and card Use the photo features 49 Chapter 8 This section contains the following topics e Print photos e Save photos to your computer Edit photos using your computer Share photos with friends and relatives Print photos The HP All in One enables you to print one borderless or bordered photo per page directly from your memory card without first having to transfer the files to a computer The HP All in One is set to detect the type and size of paper you are using automatically This section contains the following topics e Print 10 x 15 cm 4 x 6 inch photos e Print enlargements Print photos from the HP Photosmart Software Print 10 x 15 cm 4 x 6 inch photos You can select specific photos on your memory card to print as 10 x 15 cm 4 x 6 inch photos To print one or more 10 x 15 cm 4 x 6 inch photos 1 Insert your memory card into the appropriate slot on the HP All in One The most recent image on the card appears on the display 2 Load 10 x 15 cm 4 x 6 inch photo paper in the input tray 3 Press the buttons next to the A and W icons on the display to scroll through the photos o
141. paper type that is appropriate for the HP All in One For more information see Information on paper on page 81 Printouts or copies are slanted or skewed Cause The paper is not feeding properly or is loaded incorrectly Solution Make sure the paper is loaded correctly For more information see Load full size paper on page 21 102 Troubleshooting Cause More than one type of paper is loaded in the input tray Solution Load only one type of paper at a time Paper is not picked up from the input tray Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the inputtray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray To continue your print job press Start Copy Black on the control panel of the HP All in One For more information see Load full size paper on page 21 Print troubleshooting Use this section to solve these printing problems Envelopes print incorrectly Borderless printing produces unexpected results The HP All in One is not responding The HP All in One prints meaningless characters Nothing happens when try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page ca
142. parencies For the best results HP recommends you use HP transparency products with the HP All in One To print on transparencies 1 Load the transparency into the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab Perform special print jobs 43 Chapter 7 6 In the Paper Type drop down list click More and then select the appropriate paper type XX TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box In the Resizing Options area click an appropriate size in the Size list Click OK and then click Print or OK in the Print dialog box The HP All in One automatically waits for transparencies to dry before releasing them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of addresses on labels or envelopes With the HP All in One you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers 44 To print a group of addresses on labels or envelopes 1 2
143. premo ste dol ni oddati na dolo enem zbirni mestu za recikliranje odpadne elektri ne in elektronske opreme Z lo enim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili da bo odpadna oprema reciklirana tako da se varuje zdravie liudi in okolje Ve informacij o mestih kier lahko oddate odpadno opremo za recikliranje lahko dobite Technical information Chapter 15 Regulatory notices The HP All in One meets product requirements from regulatory agencies in your country region This section contains the following topics Regulatory model identification number FCC statement Notice to users in Australia Notice to users in Korea e VCCI Class B compliance statement for users in Japan Notice to users in Japan about power cord e Ger uschemission Declaration of conformity European Economic Area HP Photosmart C4200 All in One series declaration of conformity Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRB 0721 This regulatory number should not be confused with the marketing name HP Photosmart C4200 All in One series etc or product numbers CC200A etc FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attent
144. r printing and copying You can use different types and sizes of paper in the HP All in One Review the following recommendations to get the best printing and copying quality If you use plain or photo paper the HP All in One can automatically detect the paper type and size If you use other types of paper change the paper type and size settings in the software This section contains the following topics e Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing If you are printing photos for example load HP Premium or HP Premium Plus photo paper in the input tray The following is a list of HP papers you can use for copying and printing Depending on your country region some of these papers might not be available HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper with image quality and fade resistance superior to store processed photos They are ideal for printing your high resolution images for framing or including in a photo album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs A4 and 8 5 x 11 inch sizes for printing or copying photos from the HP All in One HP Premium Photo Paper HP Premium Photo Papers ar
145. replace it To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox E Em c oO n gt fo z E Q NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear 84 Troubleshooting To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Start Copy Color button The HP All in One prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below e7 c E fe lt vo ED a S 3 Make sure the test patterns show a complete grid and the thick color lines are complete If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black print cartridge in the right slot e If any of the color lines are missing fade
146. ress down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are replacing the black or photo print cartridge remove the print cartridge from the slot on the right D c vo E a 3 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges Pull the print cartridge toward you out of its slot If you are removing the black print cartridge in order to install the photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container Troubleshooting tips 87 Chapter 13 7 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections 4 c o n 7 fo z 3 8 Slide the new print cartridge forward into the empty slot Then gently push the upper part of the print cartridge forward until it clicks into the socket If you are installing the tri color print ca
147. rinted papers from the output tray frequently Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Do not force paper too far forward in the input tray Use paper types that are recommended for the HP All in One L 7 a is Q ge Ke me c 7 HD 22 fo me is l Avoid paper jams 27 Chapter 6 r fo o a fe ch vo p 7 t 3 a o t a no f xe O m 28 Load originals and load paper 7 Print from your computer The HP All in One can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters This section contains the following topics e Print from a software application Make the HP All in One the default printer Change the print settings for the current job Change the default print
148. rrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost Paper messages 128 The following is a list of paper related error messages Paper upside down Paper orientation error Cannot load paper from input tray Ink is drying Out of paper Paper jam misfeed or blocked carriage Paper mismatch Wrong paper width Paper upside down Cause Paperin the input tray is upside down Solution Load paper in the input tray print side down Troubleshooting Paper orientation error Cause Paperin the input tray is in landscape orientation Solution Insert paper into the input tray with the short edge forward and the print side down Slide the paper forward until it stops Cannot load paper from input tray Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the inputtray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray To continue your print job press Start Copy Black on the control panel of the HP All in One Ink is drying Ca
149. rtridge slide it into the left slot If you are installing a black or photo print cartridge slide it into the right slot 88 Troubleshooting 9 Close the print cartridge door If you installed a new print cartridge the HP All in One prints a print cartridge alignment page 10 When prompted ensure plain white paper is loaded in the input tray then press the button next to OK 4 NOTE Ifyou have colored paper loaded in the input tray when you align the print cartridges the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 11 Place the page print side down on the scanner glass and then press the button next to OK to scan the page When the On button stops flashing the alignment is complete and the page can be removed toy c E lt vo E a S Tem View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems You can access the Readme file by clicking Start pointing to Programs or All Programs pointing to HP pointing to Photosmart C4200 All in One series and then clicking Readme You can access the Readme file by double clicking the icon located in the top level folder of the HP All in One software CD ROM Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP All in One Many issues are caused when the
150. s to smear bleed or not fill in completely L 7 a is Qa E Ke o c i Hn 22 fo o is l Depending on your country region some of these papers might not be available HP Iron On Transfers HP Iron On Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your digital photos HP Inkjet labels Letter or A4 label sheets designed for use with HP inkjet products like HP inkjet labels Choose papers for printing and copying 19 r fo o a fe ch e 3 p 7 t 3 fo o t a Ss fb o 7 Chapter 6 HP Photo Greeting Cards HP Premium Photo Cards and HP Note Cards HP Photo Greeting Cards Glossy or Matte HP Premium Photo Cards and HP Note Cards enable you to make your own greeting cards HP Brochure amp Flyer Paper HP Brochure amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel HP CD DVD Tattoos HP CD DVD Tattoos allow you to personalize your CDs and DVDs by printing high quality low cost CD or DVD labels To order HP papers and other supplies go to www hp com buy supplies If pro
151. scale the document size 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list d Change the saturation brightness or color tone You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation Brightness and Color Tone options To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Color tab Preview your print job You can preview your print job before sending itto the HP All in One This helps to prevent wasting paper and ink on projects that do not print as expected Change the print settings for the current job 33 Chapter 7 To preview your print job 1
152. settings e Printing shortcuts Perform special print jobs Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Select the HP All in One as the printer If you set the HP All in One as the default printer you can skip this step The HP All in One will already be selected 4 f you need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 NOTE When printing a photo you must select options for the specific photo paper and photo enhancement 5 Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Features and Color tabs XX TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printin
153. sing common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy consumption Disposal of Waste Equipment by Users in Private Households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies
154. steps Wait until the HP All in One has stopped printing for several seconds before removing any of the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order Print from your computer 10 Follow the instructions that appear on your screen for reloading the paper to print on the second side and then click Continue 11 When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease x TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet 119 7 md Figure 7 1 Left edge binding for left to right languages 7 9 11 SA L Figure 7 2 Right edge binding for right to left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper To print multiple pages on a single sheet 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 In the Pages per sheet list click 2 4 6 8 9 or 16 e Perform special print jobs 41
155. t check the rear door If the jammed paper is not in the rear rollers check the front door To clear a paper jam from the rear door Press in the tab on the left side of the rear door to release the door Remove the door by pulling it away from the HP All in One Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur Replace the rear door Gently push the door forward until it snaps into place Press Start Copy Black or Start Copy Color to continue the current job To clear a paper jam from the front door If necessary pull the input tray down to open it Then lower the print cartridge door 82 Troubleshooting 2 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP All in One more paper jams are likely to occur 3 Close the print cartridge door 4 Press Start Copy Black to continue the current job Troubleshoot print cartridges If you are experiencing problems with printing you might have a problem with one of th
156. t of paper 129 overheads print 43 P page order 42 paper choose 18 feed fails 103 incompatible types 20 jam 123 129 jams 27 82 load 21 misfeed 129 order 77 out of 129 recommended sizes for printing 30 recommended types 18 19 size incorrect 130 tips 81 type incorrect 130 width incorrect 130 paper type 31 phone numbers customer support 137 phone support 138 phone support period period for support 138 photo paper load 23 photos borderless 52 e mail 53 edit 52 edit scanned 60 ink sprays 111 missing 124 photo print cartridge 70 print borderless 36 print on photo paper 36 send using HP Photosmart Share 53 share 53 poor fax printout quality 97 99 portrait orientation 32 posters 45 preview print job 33 Index print 2 or 4 pages on 1 41 addresses 44 blank printout 110 booklet 40 borderless fails 104 borderless photos 36 both sides of page 38 cancel job 46 cd dvd labels 37 correct order 42 distorted printout 98 envelopes 44 envelopes print incorrectly 103 faded 100 from computer 29 from software application 29 iron on transfers 43 labels 44 margins incorrect 108 109 meaningless characters 106 multiple pages on one sheet 41 nothing happens 106 on photo paper 36 photos from memory card 52 posters 45 preview 33 print options 30 34 quality troubleshoot 97 99 101 reverse images 43 reversed page order 108 self test report 64 special print jobs 35 transparencies 43 troubleshooting 103 vertical
157. talled on your computer To install the OCR software you must re insert the software disk and select OCR under the Custom installation options Related topics Use the HP Photosmart software on page 9 60 Use the scan features Stop scanning To stop scanning A Press Cancel on the control panel Related topics Control panel buttons on page 8 Stop scanning 61 Chapter 10 62 Use the scan features 11 Maintain the HP All in One The HP All in One requires little maintenance Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear You will also need to replace align or clean your print cartridges from time to time This section provides instructions for keeping the HP All in One in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics Clean the HP All in One Print a self test report e Work with print cartridges Clean the HP All in One To ensure that your copies and scans remain clear you might need to clean the glass and lid backing You might also want to dust the exterior of the HP All in One This section contains the following topics Clean the exterior Clean the glass Clean the lid backing Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP
158. tatn m sb rem a recyklac napom h zachov n p rodn ch zdroj a zaji uje e recyklace prob hne zp sobem chr n c m lidsk zdrav a ivotn prost ed Dal inform o tom kam m ete vyslou il za zen p edat k recyklaci m ete z skat od ad m stn samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produktet eller p dets emballage indikerer at produktet ikke m bortskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det p dertil beregnede indsamlingssteder med henblik p genbrug af elektrisk og elektronisk affaldsudstyr Den separate indsamling og genbrug affaldsudstyr p tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre at genbrug finder sted p en m de der beskytter menneskers helbred samt milj Hvis du vil vide mere om hvor du kan aflevere dit affaldsudstyr til genbrug kan du kontakte kommunen det lokale renovationsv sen eller den forretning hvor du k bte produ Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijkheid uw afgedankte apparatuur af te l
159. te a problem with the nozzles You might need to clean the print cartridges Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot Related topics Clean the print cartridges on page 72 Replace the print cartridges on page 67 Align the print cartridges on page 71 Work with print cartridges To ensure the best print quality from the HP All in One you will need to perform some simple maintenance procedures This section provides guidelines for handling the print cartridges and instructions for replacing aligning and cleaning the print cartridges You might also need to check your print cartridges if a message appears on the screen v 9 q a rI o T S S Work with print cartridges 65 2 E et D Ej as U La T E 1 e 3 Chapter 11 This section contains the following topics Handle the print cartridges e Check the estimated ink levels Replace the print cartridges Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Remove in
160. te for the HP All in One For more information see Information on paper on page 81 Cause You are printing on the wrong side of the paper Solution Load the paper with the print side down For example if you are loading glossy photo paper load the paper with the glossy side down For more information see Load full size paper on page 21 toy c vo E a 2 o LT Cause You are using non HP ink Solution HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time 4 NOTE HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty Cause The print cartridges need to be cleaned Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 83 Printouts or copies have horizontal streaks or lines Cause The paper is not feeding properly or is loaded incorrectly Print quality troubleshooting 99 Chapter 13 Solution Make sure
161. the edges Cause You are trying to make a borderless copy of a very small original Solution When you make a borderless copy of a very small original the HP All in One enlarges the original up to a maximum percentage This might leave white space around the edges The maximum percentage varies by model Depending on the size of the borderless copy you are trying to make the minimum size of the original varies For example you cannot enlarge a passport photo to create a letter size borderless copy If you want to make a borderless copy of a very small original scan the original into the computer resize the image and then print a borderless copy of the enlarged image Cause You are trying to make a borderless copy without using photo paper 118 Troubleshooting Solution Use photo paper to make borderless copies Scan troubleshooting Use this section to solve these scan problems Scan halts Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not work Cause The computer system resources might be low Solution Turn off the HP All in One and then turn it back on Turn off the computer and then turn it back on toy Iz lt
162. the top of the HP All in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One ez c lt vo E a 3 o LT Cause The HP All in One is not connected to the computer Solution If the HP All in One is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP All in One and the computer as shown below Errors 131 Chapter 13 For more information see Communication problems over a USB connection on page 79 Improper shutdown Cause The last time the HP All in One was used it was not turned off properly If the HP All in One is turned off by turning off the switch on a power strip or by using a wall switch the device can be damaged Solution Press the On button located on the control panel of the HP All in One to turn the device on and off Two way communication lost Cause The HP All in One is turned off Solution Look at the On button located on the top of the HP All in One If it is not lit the HP All in One is turned off Make sure the power cord is firmly connected to the HP All in One and plugged into a power outlet Press the On button to turn on the HP All in One Cause The HP All in One is not connected to the computer Solution If the HP All in On
163. ther types of paper cecinere rer t teri aipee a Faces rdum 26 foVfoleBerel i IIf M EE 27 7 Print from your computer Print from a software application 1 cies seiten iter nineteenth nitet eaa A TIa 29 Make the HP All in One the default printer sss 30 Change the print settings for the current job emen 30 Set aNeIdJ cM M 30 Set the paper type for printing rico erann tnn eonun eta eek ann Ea eda agna nk cha 31 View the print resolution rc 32 Change the print speed or quality emen 32 Change the page orientatlon cocaine eite teer reto enin tnde en dienen diens 32 Scale the document size 1 eerte teer rete RR t EH RRRR SERERE Rt apo IER LEE tK e nA te Rs 33 Change the saturation brightness or color tone sssssssesseeeeeneee 33 Preview your print JOD rrr tt i o e P DDR aeara ia E RO a E I RARI D DPA ERREUR 33 Change the default print settings sssseeeenenen mee emen 34 Printing Edere teri a 34 Create printing SHOMCUIS ET 35 O E E gt 7 10 11 Perform Special Print ODS m 35 Printa borderless Image iei en hele cea tote Fen cv e eget era Sp o Edu ded STR ae Tae EE 36 Printa photo on photo paper eoe tes te tp cepta ttn E pet PUE DERE HRRU ERR irasi 36 Create custom cd dvd labels oorr inari o ure nara nan 37 Print using Maximum
164. through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the HP All in One off and then on again fnecessary remove the software you installed with the HP All in One and then install it again For more information see Uninstall and reinstall the software on page 94 Find more information on page 11 Information on print cartridges For best results use HP print cartridges Refilled print cartridges might damage the HP All in One The following tips help maintain HP print cartridges and ensure consistent print quality Keep all print cartridges in the original sealed packages until they are needed Store print cartridges at room temperature 15 6 26 6 C or 60 78 F 80 Troubleshooting Donotreattach the protective tape once it has been removed from the print cartridge Reattaching the plastic tape might damage the print cartridge Place the print cartridge in the HP All in One immediately after removing the plastic tape If this is not possible store it in a print cartridge protector or airtight plastic container HP recommends that you do not remove the print cartridges from the HP All in One until you have replac
165. ting to match the type of paper loaded in the input tray The HP All in One automatically detects the paper type for plain and photo Print quality troubleshooting 97 Chapter 13 paper If you are printing on other types of paper such as labels or transparencies check that you have selected the correct paper type in the HP Photosmart software For more information see Set the paper type for printing on page 31 Load full size paper on page 21 Cause The copy or print quality setting on the HP All in One is set too low Solution Check the quality setting Use a higher quality setting to increase the amount of ink used for printing For more information see Change the print speed or quality on page 32 Change copy speed or quality on page 55 The text edges are jagged Cause The font is a custom size Solution Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed Use OpenType or TrueType fonts to ensure that the HP All in One is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon E m c oO v gt fo z 2 Q The printout has a horizontal band of distortion near the bottom of the page Cause Your image has light blue gray or brown hues that print near the bottom of the page Solution L
166. tion Empty the Recycle Bin on your desktop You might also need to remove files from the hard disk for example delete temporary files Memory card error Cause There are two or more memory cards inserted into the HP All in One at the same time Solution Remove all but one memory card The HP All in One reads the remaining memory card and displays the first photo stored on the memory card Cause You have inserted a Compact Flash memory card backwards or upside down Solution Remove the memory card and reinsert it correctly The label of the Compact Flash card faces up and should be readable as you insert it into the slot Cause You have not fully inserted the memory card Solution Remove the memory card and reinsert it in the memory card slot until it stops Disconnected Cause Several situations can cause this error message to appear Your computer is not turned on e Your computer is not connected to the HP All in One The software that came with the HP All in One was not installed correctly The software that came with the HP All in One is installed but it is not running Solution Make sure your computer is turned on and is connected to the HP All in One Also make sure you installed the software that came with the HP All in One For more information see Communication problems over a USB connection on page 79 126 Troubleshooting Out of disk space Cause There is not enough ava
167. tion on calling for technical support File messages The following is a list of file related error messages Error reading or writing the file Unreadable files NN files could not be read Photos not found Errors 123 Chapter 13 File not found File format not supported e Invalid file name e Supported file types for the HP All in One File corrupted Error reading or writing the file Cause The HP All in One software could not open or save the file Solution Check to see if you have the right folder and file name Unreadable files NN files could not be read Cause Some ofthe files on the inserted memory card are damaged Solution Reinsert the memory card in the HP All in One If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Photos not found Cause Some ofthe files on the inserted memory card or attached storage device are damaged E m c oO v gt fo z 2 Q Solution Reinsert the memory card or connect the storage device to the HP All in One If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged Cause There are no photos fo
168. tos you print and copy with the HP All in One by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos When you want to print regular text documents swap the black print cartridge back in Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used Related topics Order print cartridges on page 77 Replace the print cartridges on page 67 Use the print cartridge protector on page 70 Use the print cartridge protector In some countries regions when you purchase a photo print cartridge you might also receive a print cartridge protector In other countries regions a print cartridge protector comes in the box with the HP All in One If neither your print cartridge nor the HP All in 70 Maintain the HP All in One One came with a print cartridge protector you can use an airtight plastic container to protect your print cartridge NOTE Ifyou use a plastic container make sure the ink nozzles on the print cartridge do not touch the plastic The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used Whenever you remove a print cartridge from the HP All in One wit
169. und on the memory card Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the HP Photosmart Software File not found Cause There is not enough available memory on your computer to create a print preview file Solution Close some applications and try the task again File format not supported Cause The HP Photosmart software did not recognize or support the file format of the image you are trying to open or save Ifthe file extension indicates itis a supported file type the file might be corrupted 124 Troubleshooting Solution Open the file in another application and save it in a format that the HP Photosmart software recognizes For more information see Supported file types for the HP All in One on page 125 Invalid file name Cause The file name you entered is invalid Solution Make sure that you are not using any invalid symbols in the file name Supported file types for the HP All in One The HP All in One software recognizes the following file formats BMP DCX FPX GIF JPG PCD PCX and TIF File corrupted Cause Some ofthe files on the inserted memory card are damaged Solution Reinsert the memory card in the HP All in One If this does not work retake the photos with your digital camera If you already transferred the files to your computer try printing those files by using the HP Photosmart Software T
170. use Transparencies and some other media require a drying time that is longer than normal Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry oD c fo lt vo ED a 2 o LT Out of paper Cause There is not enough paper in the input tray Solution If the HP All in One is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray To continue your print job press Start Copy Black on the control panel of the HP All in One Cause The rear door is off the HP All in One Solution If you removed the rear door to clear a paper jam replace it For more information see Clear paper jams on page 82 Paper jam misfeed or blocked carriage Cause Paper has jammed the HP All in One Solution Clear the jam For more information see Clear paper jams on page 82 Errors 129 E Em fe c oO n gt fo z E Chapter 13 Cause The print carriage is blocked Solution Open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packin
171. ve all paper from the input tray 2 Insert the stack of cards print side down into the far right side of the input tray Slide the stack of cards forward until it stops 3 Slide the paper width guide inward against the stack of cards until it stops Do not overload the input tray make sure the stack of cards fits within the input tray and is no higher than the top of the paper width guide Related topics Load 10 x 15 cm 4 x 6 inch photo paper on page 23 Change the print settings for the current job on page 30 Load envelopes You can load one or more envelopes into the input tray of the HP All in One Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Remove all paper from the input tray 2 Insert one or more envelopes into the far right side of the input tray with the envelope flaps on the left and facing up Slide the stack of envelopes forward until it stops X TIP To avoid paper jams tuck the flap inside each envelope L 7 a Q ge D Ke o c i HD 22 fo o E Load paper 25 r fe I foe fe ch Goh 3 E 7 t Ss a o t a E o xe 7 Chapter 6 3 Sl
172. with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 83 toy c lt vo E a S LT Cause The paper is too close to the print cartridge during printing Solution If the paper is too close to the print cartridge during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Make sure the paper lays flat in the input tray and is not too wrinkled Ink is not filling the text or graphics completely Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 83 Cause The print paper type setting is incorrect Solution Change the paper type set
173. without cropping the edges use Resize to Fit For more information see Resize an original to fit onto letter or A4 paper on page 57 Cause The original is larger than the paper in the input tray Solution If your original is larger than the paper in the input tray use the Resize to Fit feature to reduce your original to fit on the paper in the input tray For more information see Resize an original to fit onto letter or A4 paper on page 57 Copy troubleshooting 117 Chapter 13 The printout is blank Cause The original is placed incorrectly on the glass Solution Load the original print side down on the right front corner of the glass as shown below Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges E x c Er o n gt fe E co If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 83 A borderless copy has white space around
174. y extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All in One Load paper 23 r fe I foe fe ch C 3 p 7 t 3 a o t a E fb xe 7 Chapter 6 To load 10 x 15 cm 4 x 6 inch photo paper in the input tray 1 2 Remove all paper from the input tray Insert the stack of photo paper into the far right side of the input tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you x TIP For more help on loading small size photo paper refer to the guides engraved in the base of the input tray for loading photo paper Slide the paper width guide inward until it stops at the edge of the paper Do not overload the input tray make sure the stack of paper fits within the input tray and is no higher than the top of the paper width guide Related topics Recommended papers for printing and copying on page 18 Make a borderless copy of a photo on page 56 Print 10 x 15 cm 4 x 6 inch photos on page 50 Print a borderless image on page 36 Load index cards You can load index cards into the input tray of the HP All in One to print notes recipes and other text 24 Load originals and load paper To load index cards in the input tray 1 Remo
175. z 10 HP All in One overview 3 Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP All in One Setup Guide The Setup Guide provides instructions for setting up the HP All in One and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup check the Setup Guide for troubleshooting information or see Troubleshooting on page 79 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP All in One including step by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to get a brief overview of the software included with the HP All in One You will learn how the software can help you create share organize and print your photos Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP All in One The How Do I topic provides links so you can quickly find information on performing common tasks The The HP All in One overview topic provides general information about the main features of the HP All in One The Troubleshooting topic provides information about resolving errors you might encounter with the HP All in One Rea
176. ze if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 Iron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 10 x 15 cm with or without tab 4 x 6 in with or without tab letter A4 or appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type manually To set the paper type for printing 1 Make sure you have paper loaded in the input tray 2 Onthe File menu in your software application click Print 3 Make sure the HP All in One is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Basic Options area click the appropriate paper type from the Paper Type list en Change the print settings for the current job 31 Chapter 7 View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type a

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