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Avaya APS120, APS360 Custom Manual

1. 3 4 APS 120 360 Access new 3 4 APS Custom Access password Bel APS Custom programming 3 1 APS Custom using ee ee 5 1 Call forward cece eee ee 2 1 Call park 6 gt an enter s 2 1 3 8 Call pick p isa onoga a dobe 3 8 Calltr nsfer mea 3 7 Caller entry confirmation 3 4 Carrier detect ser e koka Es 3 9 COMPONENTS stb RUE SEE 1 2 Configuring local wireless paging 3 9 Connecting the modem 4 2 5 Connecting the unit aaa 2 4 Contact closure event scripts configuring i em ro Ri 3 10 Contact closure event script adding a wireless page 3 12 Contact closure event script adding an overhead page 3 11 Contact closure event script copying 3 12 Contact closure to pin assignments 2 5 Contact closures screen 3 13 Contact closures configuring 3 13 Copying existing contact closure script 3 12 Creating the database 000 3 2 Current APS 120 360 Access 3 4 Database characteristics defining 3 2 Database information screen 3 3 Database name ee es 3 3 Database Creating 0 0000 3 2 Database prining aaa 3 25 Database receiving the 3 23 Database saving sess 3 25 Database selecting eee 3 14 Database sending the 3 23 Digit string
2. APS Custom O utbound Port telephone line not allowed to access outside lines APS Custom PCI User database configured incorrectly for W ide Area O peration APS Custom PCI User database W ide Area Script formatted incorrectly SOLUTION Check theAPS Custom PCI OutsideL ineA cess string Verify access string corresponds to the commands necessary for an analog extension to acess an outsdeline Check the connection of the Outbound P ort P ort 3 to theP B X Verify the Outbound port is connected to a standard analog extension Connect a standard analog te ephoneto the line attached to the Outbound Port Verify the tdephoneline can access an outside line using the designated access string Check theuser databasein the APS Custom PCI Verify the user s wideare se vice access number is correct and WideArea pagingis s amp asan available paging option Verify that the Wide Area Script is properly formatted Nothing happens when a contact is closed Contact closure is not enabled in the APS Custom PCI Script associated with the contact closure is programmed incorrectly External inputs connected incorrectly to the unit Check thedatabaseto ensure the contact dosure has ben enabled Verify the script assigned to the contact dosureresults in adivity Check the cable to verify itis properly constructed and connected Check external hardware providing the contact closure it should be se to norma
3. fo zaro f6 sjy fa one seven CN CN 2 two eight E C 3 three JEN nine E S Follow this procedure until all special announcements are recorded If these special announcements have not been recorded the APS Custom uses the pre recorded prompts list ed above For more information see Section 5 2 2 Administering Announcements There are four components for configuring the O verhead Paging functions of the PBX see Figure 3 4 PA Access Code e Access Delay e Generate Pre Announce Tone e Repeat Page The PA Access Code field identifies a code of up to seven digits for engaging O verhead Paging A D within the string represents a delay as specified in the Access Delay field Access Delay defines the number of seconds represented by the D within the PA Access Code The PCI automatically inserts the D atthe end of the O verhead Paging Access String To insert additional delays i e if DTMF is required to select a specific zone inserta D in the appro priate spot in the PA Access Code The access delay can be 1 to 9 seconds Generate Pre A nnounce Tone is available as a selectable field that instructs the APS Custom to insert a tone between overhead pages The tone is played when two or more overhead announcements are queued in the same time period The system defaults to Pre A nnounce Tone off To activate the Pre A nnounce Tone check the box Repeat Page is a selec
4. All information entered into the database induding passwords appears on the printed copy EUH Saving the Database The database consists of two files the file extensions are aps and apu The aps file con tains the system parameters The apu file contains user information Both files are stored in the c Program Files ProComm Plus A spect APS2000 folder To back up the database just copy the associated aps and apu files to another location For example if your database is called Lucentl you will need to copy both files Lucentl aps and Lucentl apu to another location Chapter 3 Programming the APS Custom 3 8 25 Chapter Four Programming the PBX Before activating the APS Custom you must program the PBX The PBX can be programmed prior to or following the APS installation and programming but must be completed before activating the unit Use the guidelines below in conjunction with the specific PBX vendor instructions to program the PBX correctly 4 1 Forwarding Service Port Extensions to a Hunt Gr oup To prevent losing incoming calls assign the extensions associated with the two APS Custom service ports to a hunt group Users should forward their telephone extension to the hunt group that will queue the calls for the APS Custom For more detailed information on hunt groups refer to section 2 1 Understanding System Requirements 4 1 1 Configuring Service Port Extensions for Backup If the PBX does n
5. Diss uk DU uS PIE EYE 4 2 Park range s coe ERE RR acta 3 8 Park t call eei hades BAS 2 2 Password ACCESS esses 3 5 Password APS 120 360 Custom Access Be2 Password APS Custom Access Bel Password security C0de Bel Passwords ccc eee ee tenes 3 4 Bel Passwords System cee ee es Bel PBX extension length aaa 3 3 PBX feature codes and services specifying 3 7 PBX feature requirements Cel PBX line timing specifying 005 3 8 PBX parameters screen 3 7 PBX parameters setting 005 3 6 PBX programming aaa 4 1 PCI direct connect aka sap eee ee 3 22 PCI main dialog screen 3 3 pe a ares dre ERO ess 3 1 Personal computer interface PCI installing 3 1 Pickup park wis eme aes 2 2 Play overhead announcements option 3 16 Playing an announcement 5 7 Port extensions assigning Port information screen ee ee ee 3 10 Ports transferring aaa 5 2 Preparing the system 0 00004 5 1 Problems installation cece eee 6 1 ProComm Plus 32 software installation Eel Product description ccc eee eee eee 1 2 Programming mode aaa 5 1 Programming the PBX ec eevee 4 1 Programming APS Custom 3 1 Programming modify isses 3 4 Prompts recording 5 2 Public address announcement record sheet F 2 Recording an announcement
6. UN e em e oO a Ke oD 4 Oo jo w lt UN a lt 4 Form a9 aD e UN D i o oe aD o a9 e Oo wn wn a9 oe pus qD I ems oO zc O lt JINS PLOIDY I VSSVJNV n aunuoydiy y Wied 4 CJ CD xt LO SO IN 69 ON O AAA AI IA Al S a ON SJ8 DbJD OE unurpow oBossew oLreunubudiv jeeus p4uo oey eBpssew or1eunupud yv NI col ti tol SOL N co o BING NY 10 9 I JpuuoNJ uBIH AWOL eDbssow APS Custom Index Access delay ee ooo e Ep jat 3 7 Access options using remote 3 21 Access password changing 3 5 Ndopt nit a aaa eta bade es 3 4 Alphanumeric message record sheet F 4 Alphanumeric messages 3 14 Alphanumeric messages screen 3 14 Announcement a 3 11 Announcement 1 2 gaca ke mee Rm 5 5 Announcement record sheet D public address aa Fe2 Announcement deleting 5 6 Announcement playing 5 7 Announcement recording 5 4 Announcements option play overhead 3 16 Announcements administering 5 3 Announcements modify 3 4 Announcements system ee eee eee 5 4 Answer back 0c cee uae 2 2 398 APS 120 360 Access password Be2 APS 120 360 Access current
7. User data entering 3 15 User data modifying 3 18 User information survey aaa Fel User may disable paging option 3 16 USER Name mette ede deh ws ian e 3 11 User name recording aaa 5 2 User passwords setting modifying 3 15 User records screen a 3 15 User records creating 3 15 User controlled paging mode 5 7 Voice mail transferring liess 5 11 Wave Ware paging transmitter Del Wide area information screen 3 18 W ide area paging information 3 17 W ide area paging configuring 3 9 Wide area paging sending 5 10 W ireless page to a contact closure script adding 040 3 12 Wireless page sending local 5 9 Index
8. the system asks you to Please wait while the recording is deleted The system returns to the main programming menu e Ifyou press 2 to return to the main programming menu the announcement is not deleted D d amp ing a System Announcement To delete a custom recorded system messa ge follow the steps for Deleting an Announce ment above When prompted for an announcement number press the x star key followed by the appropriate announcement number as specified below 1 1 Please dial extension number 141 four at Please pick up the call parked on 5 five fo zero fe six fa one ceyen CN CL 2 two eight LN LS 131 three JEN nine KN EIN Playing an Announcement The Play O verhead Announcements option see section 3 4 1 Entering User Data on the APS Custom User Records screen Figure 3 11 controls a user s ability to trigger one of the recorded announcements If activated the user can play an overhead announcement The system default is setto disallow playing of overhead announcements To play one of the recorded announcements follow the steps below 1 Using the standard telephone number dial in to the unit 2 Atthe Main Menu press the pound key 3 The system prompts you to press 1 to program or 2 to play an announcement Press 2 4 Using the telephone keypad enter your extension number 5 Enter your four digit user password and press the
9. 360 Access field The New APS 120 360 Access field is used to change the APS Custom Access password in the APS Custom unit e The System Passwor d is used to control announcement recordings when the user is in Programming Mode Users are prompted to enter this password when they choose to record or delete an announcement Simular to the Security Code the default System Password is 6263 and must consist of four DTMF digits numbering 0 through 9 This password may be changed by the APS Custom administrator using the PCI at anytime It is recommended that BOTH the System Password and the Security Code be changed from their default values Appendix B lt System Passwords Appendix B System Passwords The Security Code Passwor d controls user access to the APS Custom programming Users are prompted to enter the security code password when they press the pound key and select 1 for programming in response to the APS Custom Main Greeting The default password value is 9832 The system requires that the password consist of four digits numbering 0 through 9 The password may be changed by the APS Custom administrator using the PCI at any time Entering the proper sequence of DTMF keys allows the user to enter Programming Mode on the APS Custom Users may record or delete names or announcements in this mode Modifying announcements requires a second level of password access CN NOTE TheSaurity Code should NOT begiven out so that eac
10. Access Password field 5 Click the Disconnect button and the Access password change process is complete The Current APS 120 360 Access password now matches the N ew APS 120 360 Access password in the System Data screen EA Setting PBX Parameters The PBX Parameters option enables you to specify how the APS Custom interfaces with the PBX to perform call transfers parking and interface with the voice mail system PBX timing parameters are also specified on this screen Access the PBX Parameters screen Figure 3 4 by selecting the PBX Parameters option from the PCI Main Dialog screen Figure 3 1 When the parameters are entered select OK to close the screen or N ext to move to the Port Data screen o WARNING The PBX Parameters screen displays the PBX Extension Length specified during database creation PBX Extension Length can be specified ONLY during the initial database setup If entered incorrectly or if future modifications are needed the database must be deleted and recreated Lucent APS120 39E0 Custom PEX Parameters FEX Extension Lergh PEX Line T mig THREE Digi Daing Mode Hook Flash Time BO mac OM Hook Pause TT Feature Code Key gt wrest H Hook Flash Overhead Paging P Park Cuba Subititution 3 T Transfer Extension Sukelia PA Access Code D Access Delap Subati toh moore ect E Annou ngar Delay Sec Repeat Page FES Feature Coded Wide Aiea Pagno Cai Tiani T bike Local wiekess P
11. Dddinga Use Name aa Page5 3 5 2 2 Administering Announcements Page5 3 5 2 2 1 Recordingan Announcement ai Page5 4 5 2 2 2 Dd amp ingan Announcement GG Page5 6 5 3 Playing an Announcement corte reges Page5 7 5 4 E nteingUse Controlled PagingMode Page5 7 5 5 Sending a Pagines a r A aan Page5 8 5 5 1 Pagingan Individual den esa detta Page5 9 5 5 1 1 Sendinga Local WirdessPage a Page5 9 5 5 1 2 Sendingan Overhead Page GG Page5 10 5 5 1 3 Sendinga WideArea Page ai Page5 10 5 5 2 Paginga Group isei ws tene e dnik Page5 11 5 6 Transferring to Another Party Operator AA Page5 11 5 7 Transferring to Voice M all ret ta Page5 11 6 1 Solving Installation Problems Page6 1 6 2 Contacting Avaya Technical Support Page6 6 NOJ Freguentiy Asked Questions Ael Ng IJ DAMA System Passwords Bel PBX Feature Requirements for YVES APS Custom Features po ASJADE Wave Ware Paging Transmitter Del PY ProComm Plus 32 Software Installation E 1 APEND APS Custom Forms Fel Form 1 U ser Information Survey PageFel Form 2 Public Address Announcement Record Shea PageFe2 Form 3 Group PagingRecords She suus PageFe3 Form 4 Alphanumeric M essageR ecord She amp 88 PageF 4 Index Gel Chapter One Introduction The APS Custom i
12. Dialog Box Figure 3 1 2 Enable the closure by selecting the Enable box for that Contact 3 Selecta valid script number using the down arrow key for the script number field The script name appears in the Name field 4 Select OK to return to the PCI Main Dialog Box or N ext to proceed to the Alphanumeric M essages screen Chapter 3 Programming the APS Custom CN NOTE If thecontac dosureis not enabled the script will not be executed when the contact closure occurs cy NOTE To disablea contact closure remove the checkmark v from the E nable box associated with that contact cy NOTE To configure contact closures 5 through 8 sdect next from the contact 3 13 closure 1 4 screen Chapter 3 Programming the APS Custom 3v 14 EFE Creating Alphanumeric Messages The Alphanumeric M essages option enables you to store up to 30 pre defined messages for local wireless paging Each message can be up to 30 characters long and assigned a priority High or Normal to indicate the importance or urgency of the message The APS Custom can transmit these alphanumeric messages to individuals or groups of local wireless pagers a To create an alphanumeric message follow the steps below 1 Select the Alphanumeric button from the PCI Main Dialog Box Figure 3 1 to get to the Alphanumeric M essages screen Figure 3 10 Selecta message number using the down arrow key or by typing the number directly onto the message
13. Note To ease system configuration photocopy this form as necessary and complete the information below for each user Password 4 digits 0 through 9 Available paging methods Overhead Local Wireless Wide Area Default Paging method Overhead Local Wireless W ide Area Play Overhead Announcements Yes No User May Disable Paging Yes No Local wireless pager type Alphanumeric Numeric None W ide area telephone Personal Identification Number PIN if required for wide area pager used Form 1 User Information Survey 71208 40229 JUAUIIIUNOUUY SSALPPY 21fg T WAC pepaosey aes 5 1 Jl Gunje uio sy ebpssoyy sip sAblq UJSJSAC O u Low o D me MALES a WN E qu O vV V gt D va w c E o ot O a VU Ke D o TAE s lt 9 ou 2 v a o i vN O a gt lt lt 2 JequinN jueuje unouuv Form Jeeus P1092094 jueue unouuy sseJppy o qng Member ko JOO S O o HE Jv N r rp NJ IN JN IN IN IN ININ IN je je je je je je p je je Oo 4 m JOT e uw N je co Jo O on JB YW N je N WO ILO e Form 3 APS Automated Paging System Group Paging Records Sheet Group Paging Records Sheet Groups Group Name LL fe Po POP LoL TT I Num Alpha Form 3 Group Paging Records Sheet a9 4 00 gt
14. allow a minimum of two outside callers to be parked simultaneously on the PBX system Chapter 5 Using the APS Custom CN NOTE Proper configuration of this feature requires the user to understand the operation of the P ARK PICK UP on thelocal PBX Consult your PBX manufacturer or supplie before configuring this feature EESB Paging an Individual To page an individual follow the steps below 1 At the Main Menu press 1 2 The system prompts you to enter the extension of the individual Enter the extension number Once the individual user is selected either the recorded user name or extension is played Depending on how the database is configured the system may or may not ask you to confirm the extension number The system responds in one of three ways depending on the specific paging method The three methods are specified below CN NOTE If thecalled party has disabled all paging options the caller is informed that the party can not be paged at that time ESI sending a Local W ireless Page If the called party has local wireless paging then the following prompts actions occur Follow steps 1 and 2 above Paging an Individual 2 Ifthe PBX Supports PARK Feature is not selected see section 3 2 3 Setting PBX Parameters the system prompts the caller to enter his or her numeric message followed by the pound key Or if the PBX Supports PA RK Feature is selected the system prompts the caller to Press 1 if itis an ou
15. are provided For the transmitter e Never install the antenna near or adjacent to telephone public address or data communications lines or overhead power cables e Avoid running antenna cables adjacent to other cables e Avoid mounting the transmitter near telephone exchanges or computer equipment e Always use 50 ohm coaxial cable between the antenna and transmitter o WARNIN G Coaxial cable used for television satellite or CCTV installations is normally 75 ohm and unsuitable for connecting the antenna and transmitter e Avoid mounting the unit on or near foil backed plasterboard metal mesh or wire reinforced glass metal sheeting large mirrors suspended ceilings or elevator shafts Chapter 2 Installing the APS Custom Chapter 2 Installing the APS Custom Avoid direct contact with the circuitry to prevent electrostatic discharge ESD NEVER transmit without an antenna attached to the transmitter Ensure proper data pin connections During normal paging operations position the paging transmitter antenna vertically to maximize paging range When using a transmitter in the shelf mount configuration use a right angle coaxial antenna adapter for proper antenna positioning Install the APSXMTR unit as a wall mount unit or in some other secure location Right angle brackets and screws are provided for wall mounting EZB Connecting the Unit The physical components of the system include v S SS NS S APS
16. box and then enter the phone number the APS Custom unit is connected to Enter the 3 digit Area Code in the Area field Do not enter a 1 first as the 1 will automatically be added as a prefix by the modem s properties when long distance is checked Check Long Distance for APS Custom PCI to include the area code in the dial string 7 Click OK and return to the Main Dialog window 8 Click the Connect button from the Main Dialog window All the features and operations for Remote Access will be the same as they are for the direct connection There are only two differences O ne for Remote Access there will be the addition of a dial up window when the modem is actually dialing out Two the fil e transfers will take longer due to the reduced speed of the modem compared to the direct connection CX wore C NOTE 3 6 3 Sending the Database The connection will fail if the connection type sdeted in the ProComm Plus Data Terminal window does not match the connection method sdected in the AP S Custom PCI script If Park is used Ports 1 and 2 must be configured to have the ability to park calls to the defined orbits The Send Database option allows the download of database information to the unit W hen y if a reb ou select the Send Database option see Figure 3 14 the system first determines uild of the database is required If a rebuild is not required the database is immediately sent to the unit If a rebuild is required
17. components 5 Repair or service must be performed by a factory authorized repair facility 6 The productis provided with a UL CSA approved 3 wire ground type plug This is a safety feature DO NOT defeat the safety purpose of the grounding type plug DO NOT staple or otherwise attach the AC power supply cord to building surfaces 7 DO NOT use the product near water or in a wet or damp place such as a wet basement 8 DO NOT use extension cords The product must be installed within 6 feet of a grounded outlet receptacle 9 DO NOT install telephone wiring during a lightning storm 10 DO NOT install telephone jacks in a wet location unless the jack is specifically designed for wet locations 11 Never touch uninsulated wires or terminals unless the line has been disconnected at the paging or controller interface 12 Use caution when installing or modifying paging or control lines Support Infor mation Paging systems integrated with small phone systems such as Merlin Legend and Partner are supported by the National Ser vice Assistance Center NSAC The main number for the NSAC is 800 628 2888 Paging systems integrated with large switches such as the DEFIN ITY G3 are supported by the Technical Service Center TSC The main number for the TSC is 800 242 2121 Federal Communications Commission FCC Statement Part 68 This equipment is component registered with the Federal Com munications Commission FCC
18. down arrow keys highlight the required name and select OK This identifies which user the unit will page 4 If using alphanumeric pagers you will be prompted to select the type of page numeric or alphanumeric see Figure 3 8 For numeric pages enter the numeric i h Select Paga T ra string and select OK Mie ene For alphanumeric messages enter the eni i desired text string and select O K ped Lucent AP5120 360 Script Paging Selections Figure 3 8 O verhead Paging Selection Screen of 20 numbers Alphanumeric pages can havea maximum of 30 charaders 5 Repeat steps 1 through 4 until all required user names have been selected The system automatically updates the Event Script Field as necessary 6 Select OK 3 2 5 3 Copying an Existing Contact Closure Script The Event Script Editor also enables you to copy the Event Script Field to another script This is especially useful when different messages or pages need to be sent to the same group of individuals or assigned to multiple contact closures Multiple pre defined messages can be created for the same group of users changing only the text portion of the script For example you can send a message of 000 to inform paged parties that help is needed with the telephones and a message of 111 to request everyone to meet in the customer service area Using the Copy command and changing the 000 to 111 you can send the same group of indiv
19. least 10 feet away from the Transmitter E in E m Unit during transmission Some paging receivers do not properly decode paging messages when the paging receivers are located in close proximity to the transmitter antenna Holding a paging receiver 10 feet away from a transmitter antenna is usually sufficient to allow the paging receiver to properly decode a paging transmission 6 Verify that the antenna is attached to the transmitter unit 7 Verify that the pager is at the same frequency as the Paging System Transmitter Both the pagers and the transmitter have labels which provide frequency information Antenna Mig Bracket mat f Te is Host Appendix ProComm Plus 32 Software Installation When you install the Procomm Plus 32 software you should use the Custom Installation option not the Full Installation option In addition please note the following items that need to be changed during the Custom Installation process The Remote option should be de selected from the list of items to be installed It is not necessary for operating the APS Custom PCI software The Rapid Remote feature may not work properly with certain video drivers and may cause fatal errors The Internet option should be de selected unless you are using ProComm Plus for Internet access Appendix E lt ProComm Plus 32 Software Installation Form 1 Appendix F APS Custom Forms User Information Sur vey
20. not designed to be played overhead It is the customizable main system greding for theAP S Custom For moredeailad information on how to customize Announcement 1 refer to section 5 2 2 1 Recording an Announcenant Appendix A lt Frequently Asked Questions Appendix A lt Frequently Asked Questions 2 How do I customize the initial greeting that is played by the APS Custom 2 Do all APS Custom D users need to have a PBX extension W hy did the APS Custom say Memory Full when attempted to save a recording Theinitial greeting is recognized by the system as Announcement 1 When you record Announcement 1 it is played in placeof the standard greeting See section 5 2 2 Administering Announcements for detailed instructions on how to customizeannouncements and prompts No APS Custom users do not need to havea PBX extension in orde to use the system You can assign phantom extensions to your users A phantom extension is an extension that is not assodated with a physical tdephone For paging to operate correctly callers must know the user s phantom extension All of theunit s available recording spaceis used APS Custom units areconfigured with enough memory to store ather 120 or 360 names two seconds each depending on the modd plus dght 16 second announcements and up to 20 Group Names TheAPS Custom unit has storagecapacity for 120 user names or 360 use names Both units also allot stor a
21. park orbits Ports 1 amp 2 Appendix C PBX Feature Requirements for APS Custom Features Appendix Wave Ware Paging Transmitter Your Wave Ware Paging System includes a Transmitter Unit a Rubber Duck Antenna a Right Angle Antenna Adapter a Power Comm Adapter Cable and a Power Adapter To install the paging system perform the following steps 1 Attach the Rubber Duck antenna to the Transmitter Unit The Right A ngle Antenna Adapter is available for proper antenna positioning In normal paging operations the paging transmitter antenna should be oriented in a vertical position to maximize the paging range CN NOTE Do not attempt to operate the paging system without the antenna connected to the pagingtransmitte as damageto the paging transmitter may ocur 2 Plug the Power Comm Adapter Cable into the DB9 connector at the rear of the APS Custom controller unit labeled Transmitter 3 Plug the Power Comm Adapter Cable into the DB9 female connector on the Transmitter Unit 4 Connect the Power Comm Adapter cable by plugging the keyed Molex power connector end to the end of the power supply cable 5 Plug the Power Adapter into a 110 V AC power outlet The red colored PW R BAT LED indicator on the Transmitter Unit should be illuminated when power is properly applied 6 The green colored TX LED indicator on the Transmitter Unit should illuminate during a paging transmission Troubleshooting Power W hen th
22. pound key The system will not recognize the password as valid until the pound key is pressed 6 Enter the number of the announcement you want to play and press the pound key The system confirms that the announcement is queued EZB Entering User Controlled Paging Mode The User Controlled Paging O ption enables users to select their default paging method using the telephone keypad By dialing in to the unit the user can change his paging method to one of the methods specified in the associated user record including overhead paging local wireless paging wide area paging or no paging Depending on the user information specified on the PCI database not all paging options may be available to all users see section 3 4 1 Entering User Data The system prompts users with only those options that are applicable including the Disable Paging option The Disable Paging option enables users to disable all available paging methods Callers trying to reach an individual with paging disabled receive the message Your or actual user name party can not be paged atthis time The disable paging option is a selectable field on the User Records screen Figure 3 11 The system default is set to prevent users from disabling paging options To change the default paging method using the telephone keypad follow the steps below 1 Using the standard telephone number dial in to the unit 2 Atthe Main Menu press X star Chapter 5 Using t
23. receiving antenna Relocate the APS 120 360 Custom unit with respect to the radio or TV receiver or vice versa Plug the APS 120 360 Custom unit into a different outlet so thatit and the radio or TV receiver are on different branch circuits If necessary the user should consult the dealer or an experi enced radio television technician for additional suggestions The user may find the following booklet How To Identify and Resolve Radio TV Interference Problems helpful This booklet was prepared by the Federal Communications Commission FCC and is available from the U S Government Printing Office Washington DC 20402 Stock order No 004 000 00345 4 Trademarks ProComm Plus 32 is a registered trademark of Symantec Cor poration Windows 95 98 NT and Word Pad are registered trademarks of Microsoft Corporation Molex is a registered trademark of Molex Incorporated Important Safety Infor mation Always follow these basic safety precautions when installing and using the system 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the product 3 DO NOT block or cover the ventilation slots and openings They prevent the product from overheating DO NOT place the productin a separate enclosure or cabinet unless proper ventilation is provided 4 Never spill liquid on the product or drop objects in to the ventilation slots and openings Doing so may result in serious damage to the
24. space CD ROM drive 3 1 2 disk drive Available serial port or installed modem ER software The minimum operating system and software requirements that your PC system needs to run the PCI include Windows 95 Windows 98 or Windows NT 4 0 Procomm Plus 32 communications software version 4 7 See Appendix E Chapter Two Installing the APS Custom The APS Custom is designed for quick and easy installation This section provides the information needed to install the APS Custom successfully NOTE Preinstallation and use information surveys located at the end of this manual Appendix F are also provided to aid in theinstallation of the unit EEN Understanding System Requirements Before installing the unit ensure that your telephone system supports a minimum of one IST analog port To customize your unit to best meet your needs and take full advantage of the functions offered by the APS Custom ensure your PBX supports the associated features as identified If your PBX does not support one or more of these features specific functions of the APS Custom will not be available Refer to Chapter 4 Programming the PBX and Appendix C for more detailed information on PBX feature requirements Three Industry Standard required for maximum performance and capacity Telephone IST ports The following configurations are also supported with the noted suggested site conditions One IST analog port if wide area and overhead p
25. system information Repeat as necessary to update additional system data Select OK to accept the updated system data or Next to move to the PBX Parameters screen WAH Changing the Access Password To change the Access password in the APS Custom unit do the following 1 Run the APS Custom PCI program Then open the database for the target APS Custom unit 2 From the PCI Main Dialog window click the System Data button In the System Data screen Figure 3 3 there are two APS 120 360 Access Password fields The Current APS 120 360 Access field will show the current Access password The APS Custom unit is shipped from the factory with its Access password set to LUCEN TAP Chapter 3 Programming the APS Custom Chapter 3 Programming the APS Custom 3 Enter the APS 120 360 Access password you want to use in the New APS 120 360 Access field The Access password must be 8 characters in length and itis case sensitive Click the OK button and the APS Custom PCI program will return to the PCI Main Dialog window 4 Connect to the APS Custom unit Once connected click the Send Database button to send the database The Access Password in the APS Custom unit will not be changed unless the database is sent Once the database has been sent successfully the APS Custom unit s Access Password will be set to the new password The APS Custom PCI program will then update the Current APS 120 360 Access Password field to match the New APS 120 360
26. the following feature enhances the functionality of the APS Custom Park Recall ability for the PBX system to supervise calls which have been placed into Park Orbits see Call Park above Upon expiration of a set timeout the calls are automatically removed from orbit and forwarded to the specified extension Typically the calls are returned to the PBX extension that originally parked the call However some PBX s allow forwarding the call to another extension EP Increasing Transmitter Coverage Before installation it is important to consider the paging area to be covered by the transmitter The range and performance of the transmitter can be improved with the proper positioning of the antenna The antenna is installed inside the building near the transmitter For example to cover a large paging area or in an area where transmission interference is expected you can boost overall performance by positioning the antenna as high up on the building as feasible When paging throughout a multi story building better performance may result from positioning the antenna at the midpoint of the building To ensure optimal placement of the transmitter refer to section 3 6 6 Performing a Pager Site Survey o WARNING Do notattempt to operate the paging system without the antenna connected to the paging transmitter Damage to the paging transmitter may result db WARNING Do not use cable TV type coaxial cable or any other type of cable not s
27. to the O perator AA ESB Transferring to Voice Mail If configured and available for your PBX the caller can leave the called party a voice mail message by following the steps below 1 Atthe Main Menu press 3 Chapter 5 Using the APS Custom 2 The system transfers the caller to the voice mail system oe Chapter Six Troubleshooting Most operational problems are the result of incorrect port configuration or incorrect cable connections This chapter provides a list of the most common problems encountered after installing the APS Custom and recommended solutions ES Solving Installation Pr oblems PRO BLEM POSSIBLE CAUSE S SOLUTION APS Custom does AC power not connected Check power connattion not answer calls to 110V AC wall outld Check 9V AC barrd jack connection to back of APS Custom unit If connections appear correct and condition persists call your Lucent H otline Support Number Red PO WER LED is not lit APS Custom does Telephone lines not properly Check tdephone conne ions not answer calls connected to unit to back of APS Custom unit Red PO W ER LED is lit Incorrect telephone extension number being called Verify tdephoneline are Green IN USE LED not lit standard analog POTS type lines Green PROGRAM LED not lit If condition persists disconnect the called line from the unit and connec thelineto a standard analog tdephone Verify the extension rings at thestandard analog
28. 4 Configuring WideArea Paging ai Page3 9 3 2 3 5 Configuring Local Wirdess Paging Page3 9 3 2 4 3 2 5 3 2 5 1 3 2 5 2 3 2 5 3 3 2 6 3 2 7 3 3 3 3 1 3 4 3 4 1 3 4 1 1 3 4 1 2 3 4 1 3 3 4 1 4 3 4 1 5 3 4 1 6 3 4 2 3 4 3 3 5 3 5 1 3 5 2 39 3 3 6 3 6 1 3 6 2 3 6 3 3 6 4 3 6 5 3 6 6 3 7 3 8 Assigning Port E Ktensions ai Page3 10 Configuring Contact Closure E vent Scripts Page3 10 Adding An Overhead Pagto a Contact ClosureSaipt Page3 11 Adding A Wirdess Pageto a Contac ClosureScript Page3 12 Copying An E xisting Contact ClosureScript Page3 12 Configuring Contact Closures ii Page3 13 Creating Alphanumeric M esages 0 Page3 14 M odifyingan E xisting Database Page3 14 Sdetinga Database osa o Sae es Page3 14 Creating U Ser GEOP US cotto oett ee ee dal Page3 15 EnteingUse Data oco Rec oe eet ORE e me Page3 15 Sating M odifying User Passwords Page3 15 D dining theAvailableP aging M amp hods Page3 16 Sdecting the D fault Paging M amp hod Page3 16 Activating the Play Overhead Announcements Option Page3 16 Sdecting the U se M ay Disable P aging Option Page3 16 Specifying Pager Attributes ee Page3 16 Modifying U se Data nw ett ts Page3 18 Ddding U ser Data a Pa
29. 5 Type M to identify where to insert the specific message DEF 6 Type pound to indicate the end of 2 the message This is only applicable for N those services that require entries to be 6 followed by the pound key Figure 3 12 illustrates the resulting Wide Area Es Information Figure 3 12 W ide Area Information Screen KA M odifying User Data To find or modify an existing user follow the steps below 1 N Un Ae w Select the Find button on the User Records screen Figure 3 11 The system enables you to search by extension number first or lastname For example to locate John Smith type the extension number John or Smith or simply enter the first letter or first few letters of the user s name If the system finds more than one user that matches the specific search criteria it suggests a match and requests confirmation Select Yes to accept the match or No to view alternate matches If you select No the next possible match if any is displayed on the screen Repeat steps 3 through 5 until the correct user is identified or no matches exist 3 4 3 Deleting User Data To delete an existing user see Figure 3 11 follow the steps below 1 2 Find the user record you wish to delete by following the steps in section 3 4 2 Modifying User Data Select the Delete button The system prompts you to confirm the deletion W hen you select the Delete button the current user record is removed from th
30. 5 4 Recording names and prompts 5 2 Recordings managing name 5 2 Remote access options 4 isses 3 21 Remote access selup 3 22 Requirements hardware and software 1 4 Requirements PBX cece eee eee Cel Requirements system 005 1 4 Security C0de Eee ee 3 4 Security code password ese vaee B 1 Sending a local wireless page 5 9 Sending a page au 5 8 Sending a wide area page 5 10 Sending an overhead page 5 10 Service port extensions aaa 4 1 Site information aa 3 3 Site survey pager eee eee 3024 Software installation ProComm Plus 32 Eel Software requirements 0 eee 1 4 Support technical aaa 6 6 System announcement deleting 5 6 System announcements 5 4 System data screen suana aaa 3 5 System data modifying 04 3 5 System password aaa 3 4 System passwords eee eee eee Bel System requirements aaa 1 4 BE System preparing isses 5 1 Technical support sanaaa 6 6 Transferring ports 5 2 Transferring to another party 5 11 Transferring to voice mail 005 5 11 Transmitter coverage 0 0000 2 2 Transmitter mounting a 2 3 Transmitter placement_ aaa 3 24 Transmitter type eee 3 9 Transmitter Wave Ware cc ee eee Del Troubleshooting sisse 6 1 User data deleting 3 18
31. APS PCI fails to connect to APS Custom unit using the remote access APS Custom PCI is not set to use Remote access No phone number entered or incorrect phone number Check the remote access check box and restart APS Custom PCI Verify phone number entered correctly If using an are code verify long distanceis checked Continued on N ext Page Chapter 6 Troubleshooting Chapter 6 Troubleshooting PRO BLEM POSSIBLE CAUSE S W rong connection type selected APS Custom PCI modem not powered up or phone line not connected to modem APS Custom unit was powered up prior to connecting modem to the A PS Custom unit Incorrect cable connecting APS Custom unitto the modem or modem is connected to the wrong port on the APS Custom Unit Incorrect dipswitch settings on modem connected to the APS Custom unit Modem connected to the APS Custom unit is not powered up or phone line not connected APS Custom unit is busy i e callers are actively connected to the unit SOLUTION Exit APS Custom PCI and verify the correct modam is sdected in the P rocomm Plus terminal window Verify power and phoneline connections to the AP S Custom P CI modem Power down theAP S Custom unit and the modem connected to APS Custom unit then power up the modem and then the APS Custom unit Verify the cable connecting the APS Custom unit to the modam is a 9 pin femaleto 25 pin male modem cableand i
32. AVAYA APS Custom Installation and Configuration Issue 1 October 1999 APS Automated t i Paging 1999 Bogen Communications Inc ent All rights reserved Printed in the USA 54 2009 01 9910 APS120 Custom PEC Code 5338 12C COM Code 408129161 APS360 Custom PEC Code 5338 36C COM Code 408129179 Select Code 701 000 142 1999 Bogen Communications Inc All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this guide was complete and accurate at the time of printing How ever information is subject to change FCC Statement Part 15 Radio Frequency Inter ference The APS 120 360 Custom generates and uses radio frequen cy energy and if not installed and used in strict accordance with the manufacturer s instructions may cause interference to radio and television reception Testing is being conducted for compliance with the limits for a Class B device in accordance with the specifications in Part 15 of the FCC Rules This testing is designed to provide reasonable protection against such interference However there is no guarantee that interference will notoccur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the APS Custom unit off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient the radio or TV
33. Chapter 5 Using the APS Custom 5 10 ES Paging a Group Some extensions may be assigned to groups of users W hen a caller chooses to page a group all of the members of the group will be paged Group pagesare only sentto users with local wireless pagers If a member of the group has the paging method set to some thing other than local wireless paging that person will notreceive the group page Group pages are numeric or alphanumeric For more detailed information on creating user groups see section 3 5 Creating a Group To send a group page follow the steps below 1 AttheMain Menu press 1 2 The system prompts you to enter the extension followed by the pound key All user groups have an associated extension number Enter the extension number and press pound 3 Once the Group is selected either the recorded group name or group extension is played 4 Depending on how the database is configured the system may or may not ask for confirmation of the extension number CX NOTE If oneor moreindividuals within thespecified group havethe disable paging option activated those individuals will not recave the group page All other members of the group will recdve the page Transferring to Another Party Operator AA If a caller does not want to page the individual they have the option to transfer to another party To transfer to another party the caller is prompted to press 2 at the main menu The system transfers you
34. Custom unit Transmitter Antenna DB9 Null Modem Cable DB9 Cable to Flying Leads DB9 to DB25 Modem Cable To connect the unit follow the steps below 1 Connect the telephone line inputs Line 1 is for Port 1 and must be connected correctly to ensure successful system operation Line 2 is for Port 2 used as the second call handling portin higher traffic Line 3 is for the outbound port Port 3 used for wide area and or overhead paging CR NOTE To ensure prope operation of the unit the physical line connections must match the information specified in theP CI database Connect the data cables to the unit and transmitter The power LED on the unit will be lit O ptionally connect one or more of the contact closure port pins to external dry contact closure type switches Please refer to the contact closure port pin specification for proper connection Figure 2 1 A closure between any contact pin 1 8 and Common pin 9 will cause that event to activate For more detailed information on contact closures refer to section 3 2 5 Configuring Contact Closure Event Scripts Pin 1 2 3 4 5 6 7 8 9 25 Connecting the Modem Function Color Code Connect the PCI interface To send the pre programmed database refer to section 3 6 3 Sending the Database If you are connecting a modem go to section 2 5 Connecting the M odem now If not go on to Step 6 Connect the output plug from the power supply to the 9V AC ja
35. aging MT a Traremllar Lali Pauk Park Range Enable Camer Detect PRX Seracez Voka Wal E id perakan ka Ext fa Prev Heat OF Cancel Figure 3 4 PBX Parameters Screen EDEN Specifying PBX Feature Codes and Ser vices PBX Feature Codes include Access Delay Call Transfer Call Pickup Call Park Dialing Sequences and Park Range Access Delay specifies the number of seconds associated with the Access Delay Substitution Feature Code key Call Transfer identifies the dialing sequence required for an analog station to transfer a call H represents the H ook Flash signal sent to the PBX A Hook Flash is a momentary on hook signal to the PBX The Hook Flash and Off Hook Pause duration values are specified in the PBX Line Timing section T represents the T ransfer code used to identify where the extension information is placed in the transfer string Call Pick up identifies the dialing sequence required for an analog station to a ka AnswerBack pick up a parked call Chapter 3 Programming the APS Custom Chapter 3 Programming the APS Custom Call Park identifies the dialing sequence required to park a call Call Park is a specialized type of global hold that enables any individual familiar with the park orbit to pick up the parked call Park Range identifies the orbit or orbits in which calls are parked Orbits do not need to be sequential and you can specify up to 20 park orbits Orbits can be lis
36. aging are not required and low traffic volume is expected Two IST analog ports if wide area and overhead paging are not required and high traffic volume is expected Two IST analog ports if wide area and or overhead paging are required and low traffic volume is expected Three IST analog ports if wide area and or overhead paging are required and high traffic volume is expected Call Forward ability to forward calls from one system extension to another Chapter 2 Installing the APS Custom Call Park X ability to place an outside call into a global hold resource on your PBX Typically a parked call occupies one of a set of park slots or orbits on your PBX The call may be retrieved from this global hold slot or orbit via a specific command from any PBX extension The park range 2 1 is limited to 3 digits Chapter 2 Installing the APS Custom Pickup Park ability to retrieve a call placed into a global hold a k a Answer Back resource slot or orbit This feature is present in PBX systems offering Call Park capabilities HuntGroup ability to define a set of PBX extensions as accessible via a single master extension number Typically consists of two or more extensions configured so that a single PBX extension number will when called cause a ring to appear on any one of the set of extensions making up the Hunt Group In addition to the minimal set of PBX features described above
37. c rent a 3 12 Disable paging option 3 16 Disconnecting from the unit 3 24 Event script editor screen aaa 3 10 Existing database modifying 3 14 Extension length PBX ccc ee euae 3 3 Feature requirements PBX 00 Cel Figure 2 1 contact closure to pin assignments sisse 2 5 Figure 3 1 PCI main dialog screen 3 3 Figure 3 2 database information screen 3 3 Figure 3 3 system data screen 3 5 Figure 3 4 PBX parameters screen 3 7 Figure 3 5 port information screen 3 10 Figure 3 6 event script editor screen 3 10 Figure 3 7 overhead paging script elements screen 1 ec eee ee 3 11 Figure 3 8 overhead paging selection SCreen sess 3 12 Figure 3 9 contact closures screen 3 13 Figure 3 10 alphanumeric messages screen 3 14 Index Index Figure 3 11 user records screen 3 15 m Page sending Figure 3 12 wide area information screen 3 Figure 3 13 paging group setup screen 3 Figure 3 14 remote access options Group members adding Group members removing 3 Group members sorting Group records paging sheet Group creating Group paging Hardware requirements aaa MUNUOFOUP a facets eh bed oe eins Aor Industry standard telephone IST ports Installation csi s cosh Eu ede ace Installation problems cee eee Installatio
38. cess the proper modem must be selected Use modem PEC Code 2569 839 To select a connection type do the following 1 From the start menu launch Procomm Plus The Procomm Plus Data Terminal window should appear on the screen The connection type will appear on the Q uick Select Line at the bottom of the terminal window If you do not see the Q uick Select Line go to the View drop down menu and select this option 2 The connection type will be listed as direct connect none or direct connect Com1 or something similar An installed modem can also appear as a connection type f APS Custom PCI is to use a direct connect click on this field and select the direct connect Com port the APS Custom is connected to If APS Custom PCI is going to use the remote access feature to connect to the APS Custom click on this field and select the modem to be used 3 Run the APS Custom PCI script Click on the APS Custom PCI button from the meta keys line on the lower left of the screen If you don t see the meta keys line go to the view drop down menu and select the meta keys option 4 Open the desired database 5 From the Main Dialog window click the System Data button 6 In the System Data screen look at the Remote Access Information area If Direct Connect is going to be used make sure the Remote Access check box is not checked If a modem is going to be used to remotely connect to the APS Custom check the Remote A ccess check
39. ck on the unit Plug the power supply into a 110V AC outlet The power LED on the unit should be lit Cable san OES GO v iooso Contact 1 Brown Contact 2 Red Contact 3 Orange Contact 4 Yellow Contact 5 Green Contact 6 Blue Contact 7 Purple Contact 8 Grey Common W hite Figure 2 1 Contact Closure to Pin Assignments Verify dipswitch settings on the modem 1 4 6 7 UP 2 3 5 8 DOWN To set up the modem do the following 1 2 Make sure that both the APS Custom and the modem are turned off Connect the modem to the PCI Modem port on the APS Custom unit Use the modem cable supplied with the APS Custom Connect the modem to a phone line with a telephone cord Note the number for that phone line Connect the modem s power supply to the modem and plug it in Turn on the modem Connect the output plug from the power supply to the 9V AC jack on the unit Plug the power supply into a 110V AC outlet The power LED on the unit should be lit The IN USE Program LEDs will flash several times and then stop The APS Custom will automatically detect the modem and initialize it The APS Custom is now ready for remote access Chapter 2 Installing the APS Custom Chapter 2 Installing the APS Custom EC Verifying Installation To avoid operational problems and verify that the unit was installed correctly perform the following checks Check the unit to transmitter data cable connections Incorrect cable co
40. e Wave Ware Paging Transmitter Unit is assembled and power is applied you should be able to see a red PW R BAT indicator illuminated on the Transmitter Unit If not verify that all connections are tight and verify that 110V AC power is available at the power outlet If connections are tight power is available and the red PW R BAT indica tor still doesn t illuminate determine if the Power Adapter is at fault by trying another Power Adapter If the Transmitter Unit still does not respond the Transmitter Unitis most likely in need of repair or replacement Appendix D lt Wave Ware Paging Transmitter Appendix D lt Wave Ware Paging Transmitter Select Transmitter Type You must select the PCI Local W ireless Paging Transmitter Type Select XMT 2 on the PBX Parameters Screen Figure 3 4 N NOTE Pagers Do not enable Carrie D eect When you send a paging message command to the Transmitter unit from the APS Custom the green TX indicator on the Transmitter Unit should illuminate for a few seconds to indicate that transmission is occurring If you don t receive a message on the selected paging receiver follow the checklist below to troubleshoot the paging reception 1 Verify that the pager is turned on 2 Verify that the pager has a fresh battery 3 Verify that you have selected the proper Pager ID number when calling the APS Custom 4 Verify the proper CAP code setting for the Pager ID 5 Verify that the pager is located at
41. e database Select Yes to confirm the deletion EEB creating a Group To simultaneously page more than one user using local wireless pagers configure the G roup option The Group option enables you to create up to 20 groups The number of users with in each group is limited to 30 Lacard APS 17D JEE Faging hicup Sau Dan i fi Grr Hama forte Fam ira Ekrem Ups Pene Previo Mean Lara eur Hania Poyrial a anapa Histri Fremw 173 dohaiarai lt 1 mw E Sor be HAUT n Conse Figure 3 13 Paging Group Setup Screen To create a user group follow the steps below 1 Select the User Information Group icon from the PCI Main Dialog Box screen Figure 3 1 The Paging Group Setup screen Figure 3 13 lists the potential and current users in the group and their associated extensions The Potential Group Members list identifies all users with a local wireless pager or for existing group records those users with a local wireless pager not already selected Users who do not have a local wireless pager are not listed on the user group screen When creating a new group the Current Group Members column is empty 2 To select users to add to the group highlight the user name and extension in the Potential Group Members column and select Add The user name and extension move to the Current Group Members column 3 Repeat step 2 until all required user names and extensions are moved to the Current G roup M embers column 4 When the group
42. e extensions of the two PBX service ports connected to the unit If the extension for Service Port 1 is missing or entered inaccurately the recording feature will not operate correctly PET a ee E To specify the extension numbers select the Port Data button from the PCI Main Dialog Box Figure 3 1 Enter the extensions for Service Ports 1 and 2 on the Port Information screen Figure 3 5 For more detailed information on service ports refer to section 2 4 Connecting the Unit Select O K to return to the PCI Main Dialog Box or Next to proceed to the Event Scripts screen Figure 3 5 Port Information Screen EZ Configuring Contact Closure Event Scripts The Event Script Editor Figure 3 6 enables you to create and edit event scripts comprised of overhead announcements user names and local pages You can configure up to 30 scripts Each script may be assigned to any of the eight contact closures To create or modify a script select the Event Scripts button from the PCI Main Dialog Box Figure 3 1 Select a script number by clicking on the arrow key of the Script Number Toe Lucent AP5120 35lkF Event Script Editor Move the cursor to the Script N ame field type a script name of up to 20 characters and pro ceed with the script instructions specified in section 3 2 5 1 Adding an Overhead Page to a Contact Closure Event Script section below Chapter 3 Programming the APS Custom 3 10 l a E Figure 3 6 Event Scr
43. ed from the User Records screen Figure 3 11 Users do not have the ability to modify their passwords Chapter 3 Programming the APS Custom D 15 Chapter 3 Programming the APS Custom 3 16 3 4 1 2 Defining the Available Paging Methods Users can have any combination of the three available paging methods For each user specify whether or not that user can be reached via Overhead Local Wireless and or Wide Area paging To specify which method s are applicable select the required fields on the User Records screen Figure 3 11 A checkmark v indicates that the option is active for the associated user 3 4 1 3 Selecting the Default Paging Method The Default Paging Method identifies the default paging option used to contact the individual user The default is modifiable by the administrator from the User Records screen Figure 3 11 or via telephone prompts by the user A dot indicates the current default cS NOTE Itisimportant to ensure that the associated paging information is configured for the ddault paging option sdected For example if WideArea Paging is sdected as the default ensure that the Wide Area information is completed 3 4 1 4 Activating the Play O verhead Announcements O ption If activated the Play Overhead Announcements option see Figure 3 11 enables users to trigger one of the recorded announcements The system defaults to disallow playing of overhead announcements To activate the optio
44. elect OK The system prompts you to confirm that you are finished configuring the current database and wish to open a new database 3 Select OK to confirm you are finished and to open the newly selected database EZB creating User Records EREI Entering User Data Lucent APS 120 960 Custom User Records wet Ion E Last Has Fast Hane Ed Paton Wide Ares infommabon Available Paying Mel Dela Paging Method Wida Ama Phone IY Oeshead C Usa I Locas Lona F aide Ams wide Arma EIEE P Pia Deeihend Anmouncsments PETE Liege Hos Da nb Paria Local Paging Inamata 4 GA T Humne DNEY Api ara atak PRS Local Pager ID 2510123 ILA Ej Figure 3 11 User Records Screen The User Information feature enables you to add new users and find modify or delete existing user records To add edit or delete user records select the Records icon from the PCI Main Dialog Box screen Figure 3 1 to getto the User Records screen Figure 3 11 To create a new user record follow the steps below 1 Select the N ew button 2 Type the last name first name and extension of the new user 3 Follow the steps identified for each specific field EKA Setting Modifying User Passwor ds User passwords are unique four digit codes that control individual access to user modifiable parameters including the default paging method Assigned maintained and modified by the administrator user passwords can only be set modified or delet
45. ement that can be recorded saved and subsequently played as needed Announcements may be up to 16 seconds in length A maximum of eight recorded announcements are available to the APS Custom user Announcement number one if recorded is played by the APS Custom sys tem as the main greeting to callers on Ports 1 and 2 cy NOTE Announcement One theL ocal M ain Greding can not be played overhead Chapter 5 Using the APS Custom Chapter 5 Using the APS Custom PEAN Recording an Announcement To record an announcement follow the steps below 1 2 3 Follow steps 1 through 5 in section 5 1 Entering Programming Mode Press 2 to record an announcement The system prompts you to enter the system password set during database configuration Figure 3 2 Enter the four digit password followed by the pound key The system will not recognize the password as valid until the pound key is pressed Enter an announcement number from 1 to 8 and press the pound key see Recording System Announcements below The system plays the announcement for confirmation if applicable and prompts you to press 1 to record the announcement Press 1 The system prompts you to record the announcement Say the announcement message clearly If the system can not hear you speaking it prompts you to retry the recording Press 1 to review the announcement press 2 to save press 3 to re record or press 4 to return to the main programming men
46. ge for the aght 16 second announcements as wal as the maximum of 20 group names Appendix System Passwords This section highlights the security and custom recording features associated with the APS Custom Security features include a three tiered password structure Customization includes recording names and prompts Users installing the APS Custom for the first time or those not comfortable with the wide array of features and functions available from the APS Custom should refer to the detailed instructions contained in the main body of this manual Passwords There are three system passwords associated with each APS Custom unit The passwords are displayed on the APS Custom PCI System Data screen Figure 3 3 e The APS 120 360 Access Password controls the APS Custom PCI access to the APS Custom unit The default value of this password is LUCENTAP The Access password is case sensitive and must be eight characters in length The Access password may be changed by the APS Custom PCI user at anytime The password is used to guarantee a certain level of security in changing the database parameters associated with the APS Custom Unit Changing the default password is optional In the APS Custom PCI System Data Screen Figure 3 3 there are two fields associated with the APS Custom Access Password The two fields are Current APS 120 360 Access and New APS 120 360 Access The current APS Custom Access password is entered in the current APS 120
47. ge3 18 CERRINA ST DU an e te m dte tene d tutte t Page3 19 Adding Group M embers aa Page3 20 Removing Group Members ai Page3 20 Sorting Group M mbes uibs abc ettet cg Page3 21 Using R emote Access Options ii Page3 21 Connecting to the Unit beca Page3 22 Configuring P CI Direct Connect and Remote Access Sdup P age 3 22 Sendingthe Databases caecis cuc etate t oet Page3 23 Recaving theD atabase ii Page3 23 Disconnecting from the U nit a Page3 24 Performing a Page Site Survey to Sdect B est Transmitte Placament oe tee eis Page3 24 Printingthe Database aa ees his Page3 25 SavingtheDatabase ai Page3 25 4 0 Programming the PBX 4 1 F orwarding Ser vicePort E xtensions toa Hunt Group Page4 1 4 1 1 Configuring Service Port E xtensions for Backup Page4 1 4 1 2 Configuring Service Port E xtensions for WideArea Page4 1 Pagingor Overhead Paging 4 2 U sing Park Orbits with the APS Custom Page4 2 ENS Using the APS Custom 5 1 Entering Programming M Ue ie e Ferr iet Page5e1 5 1 1 Praning the S yst e i e a etel Page5 1 5 1 1 1 TransferingPorts ton COR fO EDO RE Page5 2 5 2 Recording N ames and Prompts ener et Page5 2 5 2 1 M anaging NameR ecordingS 0 cece eee Page5 2 5 2 1 1 Recordinga Use Name Page5 2 5 2 1 2
48. h individual can record thar own name TheAPS Custom System was designed to havea single person recording all the user names for the system This way all recordings sound consistent Each APS Custom user has one additional password that allows them to change their current paging method to any of their available paging methods Also a four digit DTMF password consisting of digits numbered 0 through 9 this password is modified via the APS Custom PCI User Records screen Figure 3 11 Users are prompted to enter this password when they select the X star key in response to the APS Custom Main Greeting Users can select O verhead Local W ide Area or None This password is set by each individual user and entered in to the user database on the APS Custom PCI It is recommended that the password be unique for each configured user Appendix PBX Feature Requirements for APS Custom Featur es APS Custom Feature Wireless paging only and low traf fic Necessary PBX Feature 1 Analog IST port Wireless paging overhead paging and or wide area paging and low traf fic 2 Analog IST ports Wireless paging overhead paging and or wide area paging and high traf fic 3 IST ports O verhead Paging Paging access to PA system Port 3 W ide area paging Outside line access Port 3 Transfer to AA operator or voice mail Call transfer Ports 1 amp 2 Meet me page Call park send call park retrieve and multiple
49. he APS Custom cy NOTE TheMain M enu does not specify x star as an option 3 Using the telephone keypad enter your extension number 4 Enter your user password and press pound The system will not recognize the password as valid until the pound key is pressed 5 The system prompts you to select the specific paging method from your available paging options Press 1 to select overhead paging press 2 for local wireless pager press 3 for wide area pager or if the User May Disable Paging O ption is set see section 3 4 1 5 Selecting the User May Disable Paging Option press 4 to disable paging see Figure 3 11 6 To confirm and save your selection press 1 To select a different paging option press 2 EA Sending a Page W hen an individual is away from his or her desk and or telephone the APS Custom will activate allowing the caller to send a page The type of page sent is determined by the paging method specified by the user and the capabilities and functions of the PBX including call park support To ensure that the Park and MeetMe Feature operates correctly the following requirements must be met The PBX must allow outside calls to be parked from either of the APS Custom service ports ports 1 and 2 The APS Custom service ports must be analog Industry Standard Telephone IST type extensions The PBX must also allow any extension in the building to retrieve or Pick Up a parked call The PBX must
50. he recording the system plays back the recording To save the recording press 1 to re record press 2 If you press 2 to save the recording the system confirms that the recording is saved and prompts you to press 1 to return to the programming menu press 2 to record another name or press 3 to exit Ifyou press 3 to re record return to step 4 above W hen a new recording is saved any previous recording for that extension is erased To record a new name for an existing location follow the steps in Recording a Name above cy NOTE Overhead paging will not work in association with an extension unless a name has bem recorded for the extension PEAN Deleting a User Name To erase or delete an existing recording follow the steps below 1 Follow steps 1 through 5 in section 5 1 Entering Programming Mode 2 Press 3 to delete a name 3 Enter the extension associated with the name you want to delete If the extension entered is either incomplete or invalid the system responds with IN VALID and you must re enter the extension 4 The system prompts you to wait while the name is deleted and returns you to the main programming menu X NOTE After thenamerecording is dd ded theAPS Custom will usethe extension number in subsequent pages 5 2 2 Administering Announcements Announcements are recorded messages used to convey information to one or more users For example Please contact the main desk is a generic announc
51. iduals both messages eliminating tedious re entry of all individuals to be paged To copy a script follow the steps below 1 Selectthe Copy button from the Event Script Editor screen Figure 3 6 2 The system prompts you for the script number to which to copy the existing script Enter the number and select OK A confirmation message is displayed 3 2 6 Configuring Contact Closures Lucent APS 120 360 Contact Closure Everts Figure 3 9 Contact Closures Screen The External Inputs 9 pin serial port on the APS Custom controls contact closures Pins 1 through 8 are the inputs for the contact closures W hen one of these inputs is shorted to common Pin 9 by an external device the contact is considered closed triggering the script associated with that contact to be executed The scripts are defined and associated with a particular contact in the APS Custom PCI Each of the eight contacts can be connected to a separate device such as a door latch doorbell or motion sensor Alternately all of the contact closures can be wired to a box used by a receptionist to make announcements with the simple press of a button The Contact Closures O ption enables you to assign a script number to a contact closure for up to eight contact closures Only valid pre defined script numbers are displayed To configure contact closures see Figure 2 1 follow the steps below 1 Select the Contact Closures button from the PCI Main
52. in accordance with Part 68 of its rules In compliance with the rules be advised of the fol lowing Registered equipment may not be used with Coin Telephone Lines Equipment may be used with Party Lines in areas where state tariffs permit such connections and when equipment is adaptable for such service This equipment is registered as follows Registration N umber CD245A 32726 KX T Ringer Equivalence 0 3B If trouble is experienced the equipment should be disconnect ed from the interface to determine if this equipment or the telephone line is the trouble source If the equipment is deter mined to be malfunctioning it should not be reconnected until repairs are effected Repairs to this equipment other than routine repairs can be made only by the manufacturer or its authorized agents If the equipment causes harm to the telephone network the local telephone company may temporarily discontinue your service and if possible notify you in advance If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and informed of your right to file a complaint with the FCC The local telephone company may make changes in its facili ties operations or procedures that could affect the proper functioning of your equipment If they do you will be given adequate notice in writing to allow you an opportunity to maintain uninterrupted telephone service APS Cus
53. in the File name text box Click on the O pen button to return to the Run dialog box 6 Click on the OK button to begin the Setup Process CX NOTE It may takea few minutes for the introductory graphic to appear on the screm 7 Follow the instructions on the screen 8 The PCI selects a default directory in which to install the program If the PCI does not detect the Procomm Plus A spect Directory the program prompts you to specify a directory Selecting the default is recommended 9 Select OK to complete the installation If you are using Windows 95 98 shortcut icons are created on the desktop for quick access to the PCI software Shortcut icons will not be created in Windows NT 10 Remove the installation diskette from the drive 3 2 Creating the Database The PCI enables you to create one or more databases to interface with the APS Custom unit The information entered is specific to the unique application of the configured unit e g PBX information site specific information etc Information including user records user groups and system configuration data can not be shared among databases and must be entered for each database created Use the mouse or Tab key to move between data fields cy NOTE Additions and or changes to the database are stored immediatdy in the database there are no separate steps required to save additions and or changes to the database 3 2 1 Defining Database Characteristics The ProCo
54. ipt Editor Screen EFENI Adding an Overhead Page to a Contact Closure Script You can create three types of O verhead paging scripts These can also be combined To add an overhead page to a script 1 Select the Overhead Page button on the Event Script Editor screen Figure 3 6 2 Selectthe type of page from the An announcement a A user name n A digit string d Overhead Paging Senp Elements Figure 3 7 Overhead Paging Script Elements Screen Overhead Paging Script Elements screen Figure 3 7 3 Complete the Event Script using the menu selection associated with each type of paging announcement Selecta button for an announcement user name or digit string Announcement 4 When prompted specify the announcement number 2 through 8 5 SelectOK The system returns to the O verhead Paging Script Elements screen 6 To add additional announcement numbers to the script follow steps 3 through 5 above 7 SelectOK The system automatically populates the Event Script Field identifying the type of page selected with the associated page type character a and announcement number For example for O a3 O represents overhead a represents announcement and 3 represents the announcement number CX NOTE SeeSection 5 2 2 1 Recording an Announcement and F orm 2 in Appendix F User Name 4 When prompted select Yes or No to specify whether to sort the available user names or not 5 Using the mouse or
55. list is complete select O K Chapter 3 Programming the APS Custom 3 19 EERI Adding Group Members To add one or more users to an existing Group list follow the steps below 1 Select the User Information Group button from the PCI Main Dialog Box screen Figure 3 1 2 Using the Group field see Figure 3 13 select the group number you wish to modify The group user list appears in the Current Group Members column 3 Select the user to add to the group from the Potential Group Members column 4 Select Add The user name and extension move to the Current Group M embers column 5 Repeatsteps 3 and 4 as necessary 6 Select OK to save the updated group list cy NOTE Pagetypewill benumeric if the group contains even one use with a numeric pager All theuses in a group must have alphanumeric pagers for a group to have alphanumeric page type 3 5 2 Removing Group Members To remove one or more users from a Group list follow the steps below 1 Select the User Information Group button from the PCI Main Dialog Box screen Figure 3 1 2 Using the Group field see Figure 3 13 select the group number you wish to modify The group user list appears in the Current Group Members column 3 Select the user to be removed from the group from the Current Group Members column 4 Select Remove The user name and extension is moved to the Potential Group Members column Chapter 3 Programming the APS Custom 5 Re
56. ll messages and pages currently in queue Thewait and press messages continue until this process is complete To ensure secure and accurate programming it is recommended that programming only occur when inbound calls are not expected or when the system is idle EEJ Recording Names and Prompts During initial system setup itis recommended that both Announcement number 1 and all user names be recorded EE Managing Name Recordings Name recordings are used to identify an individual group or function associated with a specific extension The name or phrase recorded is the actual recording played during overhead announcements and for user confirmation A user name should be recorded for each user specified in the database EAEI Recording a User Name To record a name follow the steps below 1 Follow steps 1 through 5 in section 5 1 Entering Programming Mode 2 Press 1 to record a name 3 Enter the extension associated with the name you wantto record If the extension entered is either incomplete or invalid the system responds with IN VALID and you must re enter the extension 4 The system prompts you to record the name Say the name clearly If the system can not hear you speaking it prompts you to retry the recording 5 Press 1 to review the recording press 2 to save the recording or press 3 to re record the name The APS Custom allows up to two seconds to record user names and stops automatically f you press 1 to review t
57. lly open BPM contacting Avaya Technical Support Avaya employees should contact AvayaTechnical Support as follows NSAC 800 628 2888 TSC 800 242 2121 Appendix entered a valid L password but nothing happened P selected a valid announcement number but nothing happened W hy do sometimes get a BUSY signal or error tone when attempting to pick up a parked call 2 W hy can t Announce ment 1 be played overhead Frequently Asked Questions entered a valid two digit extension number but the unit did not immediately recognize it The PBX Extension Length configured during initial setup instructs the unit to wait for a specified number of digits F or example if you specified a PBX Extension Length of four digits during initial sup the unit waits for four digits before playing the associated name prompt If your PBX has some extensions with a length less than that specified on theP CI database press the pound key immediate y after the extension number You must pres the pound key after entering a password You must press the pound key after sdecting an announcement A BUSY signal or error tone when attempting to pick up a parked call can result from several activities 1 The caller hung up 2 Another party picked up the call i e if the page was sent to a group 3 The hold time was exceeded and the PBX timed out and forwarded the call Announcement 1 is
58. losures e Assist the installer in testing the local paging system using the Pager Site Survey 3 1 Installing the Personal Computer Interface Before installing the APS Custom Personal Computer Interface PCI check the minimum system requirements discussed in Section 1 2 System Requirements If the PC does not meet the minimum requirements you may have trouble installing or using the software The PCI installation requires the 3 1 2 diskette that accompanies the APS Custom PCI software package PEC 5338 SOF Com Code 408129064 and a copy of Procomm Plus 32 communications software version 4 7 cy NOTE Install the Procomm Plus software before installing theAPS Custom PCI astheAPS Custom installation procedure checks for the existence of the Procomm Plus 32 communications package seeAppendix E ERE PCI Setup on Windows amp 95 98 NT System To install the PCI software on a PC running W indows 95 98 or NT 4 0 follow the steps below 1 Close any open applications 2 Insert the installation diskette labeled Install Disk 1 into the disk drive usually drive A 3 Click on the Start button and select Run to display the Run Dialog box 4 Click on the Browse button to display the Browse dialog box Find and click on the 3 1 2 Disk Drive A icon Click on O pen ac Chapter 3 Programming the APS Custom Chapter 3 Programming the APS Custom 5 Select Setup and Click Open to place the Setup exe file
59. mm Plus and APS Custom applications should be loaded see Appendix E ProComm Plus 32 Software Installation To begin entering the necessary system data select the APS Custom PCI icon No icons are created in Windows NT Windows NT users can launch APS Custom PCI from the Start Menu Click on Programs and select APS Custom PCI The PCI Main Dialog Box appears on the screen see Figure 3 1 Lucert APS 120 960 Cachen PCI YATA Curent Database ditions Job Humba PE Exhenson Length C butt Dale Mode C Ehre Digt radang Moda Four Daga Dining Mode Figure 3 2 Database Information Screen To create a database select the N ew Database icon at the top of the screen The Data base Information screen appears Figure 3 2 Database information fields include Database Name a user defined 20 character alphanumeric field Site Information optional free form fields Job Name Job Number PBX Extension Length selectable field identifying the dialing mode of the PBX You select from a two three or four digit dialing mode Chapter 3 Programming the APS Custom Chapter 3 Programming the APS Custom WARNING PBX Extension Length can ONLY be specified during the initial database setup If entered incorrectly or if future modifications are needed the database must be deleted and recreated Passwords Modify Announcements Modify Programming System Password and Security Code are four digit numbers used
60. n the field must be checked 3 4 1 5 Selecting the User May Disable Paging O ption The User May Disable Paging O ption enables users to disable all paging options To allow users to disable all paging the User May Disable Paging option box see Figure 3 11 must be checked The system defaults to prevent users from disabling paging ESEJ Specifying Pager Attributes You must enter the appropriate pager characteristics for each user For local wireless paging enter pager type and Pager ID CAP code or Local ID For wide area paging enter pager service contact information Local Wirdess P aging Information To configure the local wireless paging information see Figure 3 11 follow the steps below 1 Selectthe specific type of pager used numeric or alphanumeric The system defaults to numeric paging 2 Enter the seven digit CAP code in the Local Pager ID field usually stamped on the back or side of the pager The CAP code enables the system to signal the appropriate pager Wide Area Paging Information To configure the wide area paging information see Figure 3 11 you must have a detailed knowledge of the specific paging service including contact numbers service messages prompts etc Using the information entered the PCI builds a script that enables the unit to access the paging services automatically The scriptidentifies the PIN code if required and other information necessary to automate paging Experienced use
61. n verifying cece eee eae Installation personal computer interface PCI Installation ProComm Plus 32 software IST analog port ee Line timing PBX Local wireless page sending Local wireless paging information Local wireless paging configuring Message record sheet alphanumeric Modem connecting Mounting APS Custom Mounting transmitter Name recordings managing Names and prompts recording Names deleting New APS 120 360 Access Overhead announcements option play 3 Overhead page to a contact closure script adding Overhead page sending Overhead paging script elements screen 3 Overhead paging selection screen O verhead paging configuring 18 19 3 1 andes det lando deae eden 5 8 Pager attributes eee 3 16 Pager site survey esses 3 24 PAES osi etapa Aet arat eu aa De2 Paging a group 5 11 Paging an individual eee eee 5 9 Paging announcement type 3 11 Paging group setup screen lisse 3 19 Paging information local wireless 3 17 Paging information wide area 3 17 Paging methods 3 16 Paging mode user controlled 0 5 7 Paging transmitter Wave Ware Del Paging disable option 3 16 Paging local wireless configuring 3 9 Paging overhead configuring 3 8 Paging wide area configuring 3 9 Park Orbito
62. nethe Transmitter type call your Lucent H otline Support N umber Verify the CAP codese in the APS Custom PCI matches the CAP code of the assoc ated local wirdess page If the CAP codeand PCI value match the page may be programmed improperly To identify a programming problem change the CAP codeto match the code of a working page If pages are successful on the working pager then call your L ucent H otline Support N umba APS Custom outside callers are not properly parked on the PBX for retrieval M eet M e Feature Park String improperly formatted in the APS Custom PCI Park O rbit Range improperly set in the APS Custom PCI All designated PBX Park Orbits are temporarily busy Check the format of the AP S Custom PCI Park String Verify that theformat is in the proper sequence for parking a call from an analogP B X extension Try parking a call with a standard tdephone to d amp ermineP ark String Verify theP ark Orbit Range antee in theAPS Custom PCI is orret see Sation 2 1 Understanding System R quirements If All Park Orbits Busy condition is frequent consider expanding thenumber of orbits availableto theAP S Custom Chapter 6 Troubleshooting Chapter 6 Troubleshooting PRO BLEM APS Custom W ide Area pages not received POSSIBLE CAUSE S APS Custom PCI O utside Line A ccess String programmed incorrectly APS Custom O utbound Port Port 3 connected incorrectly
63. nitinformation match After connecting to the unit you can selectto send the database from the PC to the unit receive the database from the unit to the PC or conduct a pager site survey W hen performing any of the remote access options the unit can not perform normal paging functions Be sure to disconnect from the unit after completing the necessary activity Remote Acre P1207 35D ame ZORA B _ Sanpa _ Serene J Disconnect APS 120 250 Pesen Database gy Send Voce Prompts Chapter 3 Programming the APS Custom _ Paper Site Survey Ea Figure 3 14 Remote Access O ptions 3 21 Chapter 3 Programming the APS Custom 3 22 ER connecting to the Unit To activate the Remote Access O ptions you must first connect to the unit by selecting the Connect to APS 120 360 option see Figure 3 14 The software connects you to the unit and enables you to select from the remaining Remote Access options cy NOTE Theseial port on theP C or remote modem running theAPS Custom PCI software must be physically connected to the serial port on the APS Custom CN NOTE If the APS Custom is in use it will not connect 3 6 2 Configuring PCI Direct Connect and Remote Access Setup Before running the APS Custom PCI software the desired connection type to be used for communicating with the APS Custom must be selected in the Procomm Plus application If using direct connection the proper Com port must be selected If using remote ac
64. nnections together with an incorrect signaling format are the most common installation errors Verify that the transmitter and pager frequencies match Ensure that the pagers are atleast 10 feet 3 meters from the transmitter and antenna Ensure that the pager batteries are installed and the pagers are turned on Ensure the PO W ER LED lights on both the unit and transmitter are lit If the LED lights are not lit verify the power connections Ensure that the TX LED on the transmitter lights for the duration of transmission If not check the data cables Verify that the unit can pick up a ringing line Verify that the PCI can communicate with the unit see section 3 0 Programming the APS Custom Verify that the database was sent correctly Verify that user s pager CAP codes Local Pager IDs were correctly programmed into the database Verify interface with the PBX overhead paging transferring a call etc Chapter Three MS EE MONTE TheAPS Custom PCI enables you to Create modify and store user databases e Store system information including PBX parameters port data and paging data e Receive and send user and system information to the APS Custom Send APS Custom system firmware Provide access to the APS Custom unit via direct or modem connection e Create and edit event scripts comprised of overhead announcements user names wide area pages and local wireless pages e Associate scripts with contact c
65. number field NA Figure 3 10 Alphanumeric M essages Screen 3 Move to the Priority field and selecta High or Normal priority by clicking the down arrow key and highlighting the appropriate priority level CN NOTE The system default is normal priority 4 Move to the message field and type the message 5 SelectO K to return to the PCI Main Dialog Box or Nextto move to the System Data screen EEN u odifying an Existing Database To keep announcement user and pager information current regular updates of data base information are required Database modifications can be done on an as needed basis or at scheduled intervals All database fields excluding the PBX Extension Length can be modified PBX Exten sion Length must be set correctly during initial setup If set incorrectly or if future mod ifications are necessary the database must be recreated with the correct extension length EEA Selecting a Database In some cases more than one database may exist To select which database to modi fy access the PCI Main Dialog Box Figure 3 1 The name of the open database is located across the top of the APS Custom PCI window To open a database other than the one identified at the top of the screen follow the steps below 1 Select the O pen Database icon A list of the available existing databases appears on the screen 2 Using the up and down arrow keys highlight the database that you wish to modify and s
66. on five ET AN 0 e 8 lt a fa one ceyen ESEN KN Pw or KN KN 3 three fo nine Ll Recording Announcement 1 Announcement number 1 should identify the company name and inform the caller that they have reached an automated paging system Based on the selections previously configured the following options are available a To send a page press 1 b To go to the operator press 2 C To go to voice mail press 3 In addition Announcement number 1 can be programmed to inform callers that if the called party does not answer the page they will hear the greeting a second time Chapter 5 Using the APS Custom Chapter 5 Using the APS Custom PEK Deleting an Announcement To delete a previously recorded announcement follow the steps below 1 Follow steps 1 through 5 in section 5 1 Entering Programming Mode 2 Press 4 to delete an announcement 3 The system prompts you to enter the four digit system password set during database configuration Enter the password followed by the pound key The system will not recognize the password as valid until the pound key is pressed 4 Enter a number 1 through 8 associated with the announcement to delete followed by the pound key 5 The system plays the announcement for confirmation and prompts you to press 1 to delete the announcement or press 2 to return to the main programming menu e If you press 1 to delete the recording
67. ord in the APS Custom unit is recommended Caller Entry Confirmation selectable field that controls the prompting confirming requested of a caller The system defaults to requiring confirmation e g You entered extension 1234 If this is correct press one If you would like to specify a new extension press 2 Adopt Unit field for Lucent Technologies factory use only When you complete the database information select OK A confirmation message appears on the screen SelectOK The database name appears at the top right of the screen You can now complete the System Configuration User Information and Remote Access sections of the database 3 2 2 Modifying System Data The System Data option enables you to review and or modify current database characteristics You can modify both site and password information including Caller Entry Confirmation Database Name and PBX Extension Length are static fields and can not be modified Lucent A S 120 360 Cestom System Data Pacseond Sprhem P mat oco Secunty Code 3506 Curat APS 120 350 Access JLUCENTAP New APS 120 360 Acces RUXENTAP F7 Caller entip corfemabor 5 Remote Atoass informatio Remotetecess Figure 3 3 System Data Screen To modify system data access the APS Custom System Data Screen Figure 3 3 by selecting the System Data option from the PCI Main Dialog Screen Figure 3 1 Select the field to modify delete the existing data values and type the new
68. ot have a hunt group capability then configure the two service port extensions to rollover or forward calls to each other when a busy signal or no answer occurs For example if Port 1 is busy the call is forwarded to Port 2 automatically Users can then forward their telephone extension to the first service port ensuring that when a new call is received if the first service portis busy the new call is forwarded to the second service port automatically Configuring Service Port Extensions for W ide Ar ea Paging or Overhead Paging If you are using wide area paging or overhead paging you must configure the service port 3 extension to be able to access the paging system and be able to access an outside line Chapter 4 Programming the PBX Chapter 4 Programming the PBX 4 2 Using Park Orbits with the APS Custom The APS Custom requires global park resources or orbits to ensure the proper operation of its Park and M eet M e functionality Some PBX systems allow station park or the ability of a particular station to park a call on itself and then pick the call up from a second station However as the number of calls that can be placed on station park is limited to one the use of station park is not acceptable for APS Custom operation The APS Custom must be able to free up the service port for subsequent incoming calls after a particular call has been parked Station park does not allow this to occur For more detailed informa
69. ough to called extension Chek for prope DTMF programming on your local PBX Check for minimum DTMF duration of 80 milliseconds Verify the standard analog tdephone connected to the APS Custom port can hear thesmt DTMF digts If DTMF digits appear to besent correctly call your Lucent H otline Support N umber APS Custom fails to enter voice programming mode Busy signal r eturned from PBX Service Port 1 connected incorrectly Service Ports 1 and 2 crossed e g Service Port 1 connected to service Port 2 telephone line and vice versa PBX Transfer String not properly programmed in the APS Custom PCI Port 1 could be busy with a caller Verify Service Port Tdephone numbers correspond to tdephone lines connected to Sa vicePorts 1 and 2 Check the Transfer String format in the APS Custom PCI Verify the Transfer String follows the proper format for transferring a call from an analog tdephone extension Verify the format with your PBX vendor or manual Test the dialing sequence manually on another analog extension PRO BLEM APS Custom PCI fails to access the overhead paging system on your PBX accurately POSSIBLE CAUSE S APS Custom O utbound Port Port 3 not connected APS Custom O utbound Port not allowed to access O verhead Page Unit O verhead Paging Unit inoperative PBX O verhead Paging Access String not properly programmed in the APS Custom PCI O verhead paging uni
70. peat steps 3 and 4 as necessary 6 Select OK to save the updated group list 3 8 20 EEEI Sorting Group Members To help make the maintenance and modification of group lists easier you can electto sort the group members by last name or extension The sorted list determines the order in which individuals are paged For example when group members are sorted alphabet cally those individuals with a last name beginning with A are paged first those with B are paged second and so on To sorta group follow the steps below 1 Selectthe Group button from the PCI Main Dialog screen 2 Using the Group field see Figure 3 13 identify the group number you wish to sort The group user list appears in the Current Group M embers column 3 Select Sort 4 Specify the sort criteria e Select Yes or No to sort by last name If you select No the system prompts you to select Yes or No to sort by extension Select Yes or No to sort by extension If you select No the system sorts by group order i e in the order that each group member was added to the group 5 The list is sorted using the criteria selected last name extension number or in the order the group member was added CN NOTE Sincea messageis transmitted in 3 seconds a group of 30 members would be notified in 90 seconds 1 1 2 minutes EXE Using Remote Access Options Remote Access options see Figure 3 14 enable you to ensure that the database and APS Custom u
71. pecifically designed for 400MHz wireless paging requirements Damage to the paging transmitter may result EEN Mounting the System Components To ensure a proper installation of the APS Custom follow the guidelines below For the APS Custom Control Unit e Never install the unitin a damp area or where the unit may be exposed to moisture or extreme fluctuations in temperature e Never install the unit in areas where the ambient temperature goes below 40 degrees F or exceeds 90 degrees F e Connect the unit to the transmitter using the shielded RS232 type data cable provided with your transmitter Route the connections to keep them clear of induced magnetic or electrical noise The distance between the unit and transmitter should not exceed 50 feet or 15 meters The data cable should be connected securely to the APS Custom transmitter port on one end and to the proper transmitter data porton the other Please refer to Appendix D W ave W are Paging Transmitter Mount the unit and transmitter near a standard 110V AC power source The unit comes equipped with a 9V AC power jack The power supply included with the unit provides 9V AC at 780mA from a 110V AC source Install the APS Custom as a wall mount unit Drill templates are provided for the unit to assist the installer in properly placing the mounting screws When mounting the unit on hollow walls or other similar materials use suitable fasteners Plastic screw anchors
72. rs can enter script information directly using the appropriate script abbreviations W precedes the digit representing the wait time in seconds before proceeding to the next step in the paging process Actual wait time depends on the specific paging service and its associated user prompts and timing W ait time can be from one to nine seconds CN NOTE Longe wait times can be obtained by using multipleinstances F or example to obtain a 15 second wait time simply ente W9W6 or 9 6 seconds 15 seconds M indicates where in the script the caller s telephone number is to be inserted All other digits including X star and pound are sent in the sequence specified by the string For example to enter the wide area paging information for User A 1 Enter the W ide Area Phone N umber for the associated paging service This should include specific dialing information e g a 1 before the area code etc Chapter 3 Programming the APS Custom 2 Onthe Wide Area Information field type W 7 to instruct the system to wait seven seconds after dialing the paging service access number before entering the PIN 3 Type the PIN for the specific user e g 1234567 30 17 Chapter 3 Programming the APS Custom 3 18 cy NOTE Many paging services require all Vide Aes Information entries to be followed by the Wide Area Phone pou nd key Murrber j 5 h Messoge 4 Type W 2 to instruct the system to wait two seconds
73. s connected to the P CI M odem port on theAP S Custom unit Verify dipswitche 1 4 6 and 7 arein theup position and 2 3 5 and 8 arein thedown position Verify phoneis connected If modem was not power al up power down the AP S Custom unit thn power up the modem and thn power up the APS Custom unit Ensure calles arenot accessing theAP S Custom unit during the connection attempt APS Custom does not play the recorded user name when the associated extension is enter ed User name has not been recorded Ente programming mode and record spedfied U sr Name Seeuse manual figure 3 11 PROBLEM APS Custom fails to send a local wireless page POSSIBLE CAUSE S Local wireless Transmitter unit not powered Local wireless Transmitter unit not properly connected to APS Custom see Section 3 2 3 5 Configuring Local W ireless Paging Improper local wireless Transmitter type selected in the APS Custom PCI database Improper or missing pager CAP codes in the APS Custom PCI database Improperly programmed local wireless pager SOLUTION Check the 110V AC connection of thelocal wirdess Transmitter Verify the transmitter power LEDislit Check the connection of the Transmitter to the APS Custom Verify the connection is secureand is on theAPS Custom port laba ed Transmitter Verify the correc valueis se for the Transmitter type purchased XMTR 2 If unableto d amp ermi
74. s designed to meet the needs of today s professional workforce Enabling quick and efficient paging of individuals in or away from the office the APS Custom provides a solution for many of today s call routing problems An automated paging system the APS Custom connects to the existing Key PBX telephone system to automatically page individuals or groups of individuals local wireless paging only using an overhead public address system local wireless or wide area paging TheAPS Custom Customized local wireless wide area and overhead paging capabilities offers a variety of No fee local wireless paging ara Wide area paging that works with any service provider bendits including l A single access number User paging method selection from any phone e A professional efficient and friendly communications solution A Windows 95 98 N T based Personal Computer Interface PCI Program for system configuration changes During normal PBX operation callers that reach the APS Custom are typically asked to select from paging a party or transfer to another extension The exact prompts may vary based on user customization W hen paging is selected the desired party s exten sion and the party can be immediately paged via overhead local wireless or wide area paging For more detailed information on caller paging options refer to section 5 5 Sending a Page There are also eight contact closure inputs available on the APS Custom The
75. se inputs allow switches outside the telephone system to activate pages Switch inputs can range from simple transactions such as an alarm to a more sophisticated machine transaction that triggers the APS Custom to page the requested party W hen the APS Custom detects a contact closure it can automatically trigger a pre defined script containing any combination of overhead local wireless and wide area pages and announcements For example in the freezer section of the local supermarket freezer temperatures are controlled via automatic thermostats If one or more of the thermostats fails freezer temperatures can Chapter 1 lt Lntroduction Chapter 1 gt Introduction rise to an unsafe level triggering a contact closure and resulting in the paging of the freezer aisle manager For more detailed information on contact closures refer to section 3 2 6 Configuring Contact Closures EET Product Description and O ver view The APS Custom is a comprehensive communications solution designed to operate as an add on to your existing Key PBX configuration The units features include Group paging capabilities Seven user customizable overhead announcements Numeric and alphanumeric local wireless paging support Eight contact closures to trigger pre defined pages e g security emergency etc Professional pre recorded voice prompts Easy to use programming software Handling of two simultaneous inbound calls Storage for up to 120 or 360 cus
76. t is busy SOLUTION Check connection of APS Custom Outbound P ort Port 3 to thePBX Verify the connection is correct and the td ephone lineis a standard analog telephone extension Verify the tdephone line has the ability to access the overhead analog tdephonese to theline and attempt to compldean overhead page f succesful esuretheAPS Custom PCI PBX Overhead P aging Access String is properly formatted for thetd phone system APS Custom PCI fails to connect to APS Custom unit using a direct connection APS Custom PCI cable not connected properly Incorrect cable used for APS Custom PCI APS Custom PCI cable not connected to proper PC port APS Custom unit is busy i e callers are actively connected to the unit APS Custom PCI is set to use remote access W rong connection type selected Check the APS Custom PCI cable connedion to the PCI M odem port on the back of theAP S Custom unit e Verify the APS Custom PCI cableis a 9 pin NULL MODEM typecable If unsure of the pin out ofa NULL MODEM cable call your L ucent H otline Support N umbe Verify the APS Custom PCI cable is connected to the proper COM port on thePC Enareallasarenot conneted to the APS Custom unit during the connection attempt D edet the remote access check box and restart APS Custom PCI Exit APS Custom PCI and verify the direct connect Com port is sdected in the Pro Comm Plus ta minal window
77. t the specific programming function you wish to perform Press 1 to record a name press 2 to record an announcement press 3 to delete a name press 4 to delete an announcement and press 5 to exit programming 6 Follow the detailed instructions below for each programming function 5 1 1 Preparing the System To program the unit all ports including the outbound port must be idle The process of clearing the ports for programming is called busying out the system W hile in the busy out mode the unit can not handle calls and blocks calls in to the unit until you exit the programming mode If you are trying to enter programming mode while the APS Custom is processing a call on another port the APS Custom will ask you to please wait W hen the other ports are finished processing the current calls s the APS Custom will 5 1 let you enter programming mode Chapter 5 Using the APS Custom Chapter 5 Using the APS Custom EREE transferring Ports To program the APS Custom call in to the unit All recording hardware is resident on Port 1 and the system transfers any programming requests initiated from Port2 to Port1 If the request is initiated from Port2 but Port 1 is busy the system responds with a series of wait and press messages instructing you to press 1 to continue waiting cy NOTE After the security password is entered the unit stops handling calls on theidleport The outbound port Port 3 will finish processing a
78. table field that instructs the APS Custom to repeat the overhead page automatically when selected The system defaults to Repeat Page off To activate Repeat Page check the box EREK Configuring Wide Area Paging The Outside Line field within the W ide Area Paging box see Figure 3 4 enables you to specify the number s often a 9 necessary to dial outside of the PBX A string of up to four digits can be entered in this field EKERI Configuring Local Wireless Paging To use local wireless paging with the APS Custom you need to specify the type of trans mitter being used Select XMT 2 in the transmitter box of the Local W ireless Paging section see Figure 3 4 PBX Parameters Screen There is also an option to Enable Carrier Detect The Carrier Detect option enables the W ave W are Transmitter to search for other activity on the frequency If there is none the page will be sent If so it will waitfor clearance and then send the page The default for this option is disabled i e no carrier detect TAN OTE When theCarrie Detect option is off pages may be affected by frequency interference or not detected PRN OTE TheCarria D eect option assists with paging when two APS Custom units or other transmitter devices arelocated in close enough proximity to cause frequency interference Chapter 3 Programming the APS Custom 3 2 4 Assigning Port Extensions For the APS Custom to operate correctly you must specify th
79. tdephone and can beproperly answered via an off hook condition If the standard tdephone can answer the call call your L ucent H otline Support N umber Chapter 6 Troubleshooting Chapter 6 Troubleshooting PRO BLEM APS Custom does not answer calls Red PO W ER LED is lit Green IN USE LED blinks on and off Green PROGRAM LED is lit POSSIBLE CAUSE S APS Custom connected to PCI for database modifications APS Custom in programming mode to record names or announcements APS Custom processing new database information after a download from APS Custom PCI The unit is in programming mode SOLUTION This condition is not a problem TheAP S Custom does not answer calls when in Programming M ode Programming M odeis active when the Gren PROGRAM LED islit TheAPS Custom should begin answering calls when the PROGRAM LED is no longer lit E xit programming mode and wait for the program LED to go out APS Custom does not accept a valid extension number APS Custom database not loaded APS Custom database configured incorrectly Using APS Custom PCI connect to the unit and download the database Verify the extension in question is correctly entered into the database APS Custom answers calls but does notrespond to DTMF key presses PBX not programmed for DTMF operation DTMF digit duration is too short Calling extension on the PBX does not support DTMF dial thr
80. ted individually or as ranges of numbers e g 1 2 4 7 9 3 2 3 2 Specifying PBX Line Timing The PBX Line Timing parameter see Figure 3 4 specifies the Hook Flash Time and O ff Hook Pause Timing The Hook Flash Time field can be any numeric value from 100 to 2500 milliseconds The Off Hook Pause Timing field can be any numeric value from 300 to 6000 milliseconds The default for both fields is 500 milliseconds 3233 Configuring Overhead Paging Standard announcements and prompts are pre recorded on the APS Custom The APS Cus tom enables users to have one person record basic overhead paging messages including user names numbers and specific system messages O verhead pages have two basic formats 1 name please pick up the call parked on number 2 name please dial extension number where name represents the called party and number represents either the parked extension or return call number Recording of user names utilized for called party confirmation and overhead paging is recommended and is required for overhead paging Numbers 0 through 9 and system messages please pick up the call parked on and please dial extension can be record ed as special announcements To record special announcements press the k star key from the announcement selection menu followed by one of the keys identified below Please dial extension number four KN Ey Please pick up the call parked on 151 five KN KN
81. the software creates the APS Custom unit database O nce completed the database is sent 3 6 4 Receiving the Database To overwrite an existing database with an upload follow the steps below 1 2 3 CS NOTE Select O pen from the PCI Main Dialog Box screen Figure 3 1 Highlight the name of the desired database and select O K The system asks you to confirm that you are finished with the current database Select Yes to return to the PCI Main Dialog screen Connect to the APS Custom Select the Receive Database option see Figure 3 14 W hen the Update Complete message is displayed the upload is complete and the received database is now the current database Disconnect from the APS Custom If the database recdved has a different extension length than theP CI theP CI will automatically adjust to the reca ved database s length Chapter 3 Programming the APS Custom 3 23 Chapter 3 Programming the APS Custom 3 24 Alternatively you can receive a database to a new database all in one step without hav ing to manually create a new database first W hen the PCI asks if you want to replace the current database select NO The PCI will then ask you to create a new unit Select yes and enter a new database name ER Disconnecting from the Unit To disconnect from the APS Custom and resume normal activities select the Disconnect from APS Custom option see Figure 3 14 CN NOTE TheAPS Custom may beuna
82. tion on park orbits refer to section 2 1 Understanding System Require ments and section 3 2 3 Setting PBX Parameters For more information on Park and Meet Me functionality see section 5 5 Sending a Page Park orbits are supervised W hen the orbit times out the call is sent to the coverage extension e g the operator Chapter Five Using the APS Custom The APS Custom has three communications ports for fast and efficient traffic handling Each port supports a specific function Ports 1 and 2 handle all inbound calls Port 1 also handles all voice recording functions Port 3 the outbound port handles all overhead messages and wide area pages KAN Entering Programming Mode The programming mode enables you to record and delete user names and announcements The recordings are used for paging and user selection To enter the programming mode follow the steps below Dialin to the unit extension number assigned to the APS Custom 2 Atthe Main Menu press pound 3 The system prompts you to press 1 to program or 2 to play an announcement Press 1 to enter programming mode 4 Enter the four digit security code see System Passwords Appendix B or under Database Configuration Figure 3 2 for programming mode and press pound NOTE If you dialed Port 2 theAP S Custom will automatically transfe you to Port 1 for recording You will be prompted to reenter the 4 digt seurity code 5 The system prompts you to selec
83. to secure the unit and database information and control access to the unit These passwords are needed to record or delete overhead announcements or names The system defaults to 6263 for the System Password and 9832 for the Security Code Changing these passwords is recommended See Appendix B System Passwords for more information Current APS 120 360 Access user defined alphanumeric password to connect the APS Custom PCI program to the APS Custom unit The APS Custom 120 360 unit is shipped from the factory with the APS 120 360 Access password set to LUCENTAP If you are connecting to the APS Custom unit for the first time and the APS Custom unit isnew the CurrentA PS 120 360 Access field should be set to LUCENTAP When creating a new database with the APS Custom PCI program the New APS 120 360 Access field defaults to LUCENTAP If the APS 120 360 Access password in the APS Custom unit has already been changed the updated password is entered in the Current APS 120 360 Access field New APS 120 360 Access user defined alphanumeric password to change the APS 120 360 Access password within the APS Custom unit Normally the password in the New APS 120 360 Access field will be identical to the password in the Current APS 120 360 Access field W hen you need to change the APS 120 360 Access password for the APS 120 360 unit the new password must be entered in the New APS 120 360 Access field Changing the APS 120 360 Access passw
84. tom Table of Contents ETE Introduction 1 1 Product Description and Overview Pagele2 1 1 1 APS Custom Components a Pagel 2 1142 Physical Description ott Pagele3 1 1 3 Personal Computer Interface PCl Pagele4 1 2 System R eguirements sss Pagel 4 1 2 1 NON ig A A Na A e ten EA oa estos Pagele4 1 2 2 SONWANE aa sada isn par BB anaa NG eaa Baci Pagele4 2 0 Installing the APS Custom 2 1 Understanding System R equirements Page2 1 2 2 Increasing T ransmitter Coveage Page2 2 2 3 Mounting the System Components Page2 3 2 4 Connecting LH WIE PRETEND Page2 4 2 5 Connecting the M odem sse Page2 5 2 6 Verifying I nstallation_ xe t Page2 6 3 0 Programming the APS Custom 3 1 Installing the Personal Computer Interface Page3 1 3 1 1 PCI S amp up on Windows 95 98 NT System Page3 1 3 2 Creating the Database ELE FERE Page3 2 3 2 1 D gining Database Characteristics Page3 2 3 2 2 M odifying System Data cece eee Page3 5 3 2 2 1 Changing the Access Password ai Page3 5 3 2 3 SUNG PBK Paramges sols vii ot ty cot bika Page3 6 3 2 3 1 Specifying PB X F eature Codes and Services Page3 7 3 2 3 2 Specifying PBX LineTiming as use rrr Page3 8 3 2 3 3 Configuring Overhead Paging ii Page3 8 3 2 3
85. tomized recordings user names 1 1 1 APS Custom Components Before installation verify that the APS Custom arrives with the items listed below S S S SNK S S APS Custom unit and power supply Three 3 telephone cords Local transmitter and power supply Antenna APS Custom to transmitter serial cable Plastic screw anchors Modem Cable DB9 Breakout Cable BN C 90 degree Connector DB9 to DB25 Modem Cable 1 1 2 Physical Description C c CL cC LLLA LINE1 LINE 2LINE POWER PCUMODEM TRANSMITTER EXTERNAL INPUTS UNEL LINE LNES iB i LLLI 1 Q2 e PCI Modem connector ex Transmitter e External Inputs connector e Line 1 Line 2 Line 3 CX O 9V AC jack zl CRIP mf 5 hr o connects the unitto a personal computer or modem for programming the APS Custom connects to the Transmitter Unit for local wireless paging enables activation of contact closures three Industry Standard Telephone IST analog communications ports Ports 1 and 2 service incoming calls Port 3 handles all overhead pages and announcements and wide area pages NOTE Theta ms Line and Port are interchangeable accepts 9V AC power to the unit The power supply included with the unit provides 9V AC at 780mA from a 110V AC source The front of the unit displays three LED indicators POW ER IN USE and PROGRAM POW ER red lights when the unit is on IN USE green lights when there is activi
86. tside call Outside callers are those calling from outside of the PBX e Press 2 if itis an internal call Internal callers are those individuals calling from within the PBX 3 When an outside caller presses 1 the caller is asked to hold while the individual is paged 4 When an internal caller presses 2 follow the steps outlined below Sendinga Local Wirdess P age Internal callers are presented with several options not available to external callers Internal callers can choose between entering an extension to which the called party can return their call or if the called party has an alphanumeric pager sending a canned alphanumeric message To specify an extension at which the called party can reach you follow the steps below 5 Follow steps 1 through 4 above Sending a Local W ireless Page 6 Enterthe extension at which you can be reached The system may or may not confirm the extension specified depending on whether or not the confirmation option was selected on the PCI database The system confirms that the page was sent Chapter 5 Using the APS Custom To send the called party a canned text message follow the steps below 5 Follow steps 1 through 4 above Sending a Local W ireless Page 6 Press the star key 7 Enter a message number 1 through 30 and press the pound key If the message number specified is not valid the system responds with INVALID and prompts you to re enter a message number The s
87. ty on the APS Custom Activity is defined as any inbound or outbound call transactions PROGRAM green lights when the unitis in programming mode Cl MEER The unit is in programming mode when connected to the personal computer interface for database operations or when recording names or announcements Chapter 1 Introduction Personal Computer Interface PCI The PCI enables you to create and configure a database that controls the behavior of the unit Using a personal computer you configure PBX specific paging announcement and contact closure information store detailed system information and provide remote access to the unit The personal computer is not necessary for daily unit operation For more detailed information on the PCI refer to Chapter 3 Programming the APS Custom EE System Requir ements To use the APS Custom and its associated software the PBX must support IST connections with O verhead Paging Call Park Call Transfer and Call Pickup features For more detailed information on these features refer to Section 2 1 Understanding System Requirements In addition the computer system must meet the minimum system requirements outlined below for programming IEEE Hardware The minimum hardware requirements that your Personal Computer PC system needs to run the PCI include Chapter 1 Introduction 486 DX4 processor or higher Pentium highly recommended 16 MB RAM Hard Drive with at least 100 MB of free
88. u e If you press 1 to review the recording the system plays back the recording Press 1 to save the recording or press 2 to re record If you press 2 follow the prompts to re record the announcement e If you press 2 to save the recording the system confirms that the recording is saved and prompts you to press 1 to return to the programming menu or 2 to record another announcement f you press 3 to re record follow the prompts to re record the announcement If you press 4 the system returns you to the main programming menu R ecording S ystem Announcements The APS Custom enables the recording of customized announcements and prompts including user names numbers and specific system messages Although not mandatory recording these messages in addition to any custom announcements ensures that all overhead record ings are played using a single individual s voice resulting in a more consistent and pleasant environment To record the system announcements follow steps 1 through 3 for Recording an Announcement above W hen the system prompts for the announcement number step 4 above follow the steps below 1 Press the X star key The system plays the Enter X star announcement number prompt 2 Press the specific key to record the appropriate announcement The keys and their associated system announcements are identified below Please dial extension number four KN Please pick up the call parked
89. up and down arrow keys highlight the required user name and select O K 6 Repeat steps 3 through 5 until all required user names have been selected 7 Select OK The system automatically updates the Event Script Field identifying the type of page selected with the associated character n and user number For example for Onl O represents overhead n represents name and 1 represents the user associated with User Record number 1 CX NOTE SeeSetion 5 2 1 1 Recordinga Use Name cy NOTE Ifa usa name has not been recorded no overhead pages can be sent for that extension Chapter 3 Programming the APS Custom 3 11 Chapter 3 Programming the APS Custom 3 12 cy NOTE Numeric pages can havea maximum Digit String 4 When prompted type the desired digit string 5 Select OK The system automatically updates the Event Script Field identifying the type of page selected with the associated character d and digit string selected For example for 0d1234 O represents overhead d represents digit string and 1234 identifies the digit string entered 3 2 5 2 Adding a Wireless Page to a Contact Closure Script To add a wireless page to a script follow the steps below 1 Select the W ireless Page button on the Event Script Editor screen Figure 3 6 2 Select Yes or No to specify whether or not the system should sort user names alphabetically by last name 3 Using the mouse or up and
90. vailablefor usefor five minutes after the disconnect process This is normal Performing a Pager Site Survey to Select Best Transmitter Placement To test for optimum placement of the paging transmitter within a building use the Pager Site Survey option To perform the test follow the steps below 1 Selectthe Connect to APS Custom option from the Remote A ccess section of the PCI Main Dialog screen Figure 3 1 2 Selectthe Pager Site Survey option see Figure 3 14 3 Enter the CAP code of the pager you wish to use for the test 4 Identify the pager as alphanumeric or numeric 5 Enter the pager test interval in seconds 5 60 seconds 30 is recommended The system automatically initiates the test and continues to send signals at the specified interval to the associated pager until the APS Custom is reset via a power cycle The APS Custom will be unavailable for other operations until it is reset cy NOTE TheSend F irmwareand Send Voice Prompts options are for Lucent T echnologies factory use only see F igure 3 14 3 7 Printing the Database To printa hard copy ofa database including system passwords user information and PBX data access the PCI Main Dialog screen Figure 3 1 as described in Section 3 2 1 Defin ing Database Characteristics Select the Print option The database file opens in Word Pad Select the print option in WordPad to print a hard copy CN NOTE Thedatabase printout is nota securedoqiment
91. ystem confirms that the page was sent EE sending an Overhead Page If the party has overhead paging then the following prompts actions occur 1 Follow steps 1 and 2 above Paging an Individual 2 The system prompts the caller to press 1 if itis an outside call or to press 2 if itis an internal call Internal callers are those individuals calling from within the PBX Outside callers are those calling from outside of the PBX An outside caller is asked to hold while the individual is paged An internal caller will be prompted to enter the extension at which he she can be reached The system may or may not confirm the extension specified depending on whether or not the confirmation option was selected on the PCI database The system confirms that the page was sent cy NOTE If thePBX Supports Park F eature option on theP CI screm is not enabled then the system automatically treats the caller as internal and only prompts for the extension only see section 3 2 3 SdtingPBX Param amp ers ESI sending a Wide Area Page If the called party has wide area paging then the following prompts actions occur 1 Follow steps 1 and 2 above Paging an Individual 2 The system prompts the caller to enter his or her telephone number followed by the pound key 3 Depending on how the database is configured the system may or may not request confirmation of the telephone number The system confirms that the page has been sent

Avaya APS120, APS360 Custom Manual

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