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Atcom IP02 V3 User Manual

1. Extension Status 5 3 Make outbound calls Go to PBX Settings gt Outbound Routes click to add an outbound route The setting here is as same as that for SIP trunk please refer to Chapter 4 3 to set it This place will be replaced Prepend these digits O O before dialing Password Jo Outbound Extension Selection Available Extensions Selected Extensions Outbound Route Name Selected Trunks IPOS 30 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Then 6000 6001 can dial 900 999 to corresponding extension 900 999 in other end directly 5 4 Make inbound calls Go to PBX Settings gt Inbound Routes click to add an inbound route Even there is no inbound route set two IPPBXes can communicate with each other however we can make it more functional with setting DID to those differ from local extensions Example 1 DID Extension Make calls more easier DID 00 03 Extension 6000 60003 Extensions from other end can dial 6000 6003 extension directly to reach these extensions besides they can dial 00 03 to reach them if their outbound route allow In this case Path is of no use Inbound Route Name e J Caller ID Jo DID Number Extension Inbound Trunk Selection Available Trunks Selected Trunks E Time Fax Detection
2. Destination Custom Email k 6002 SIPVAX Example 2 DID Path Forward calls to other applications DID 6600 Path Ring Group Extensions from other end can dial local extensions directly besides they can dial 6600 to reach the destination set in Path In this case they can dial 6600 to reach the ring group 31 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom General Inbound Route Name IPOS ge Caller ID fs ay Inbound Trunk Selection Available Trunks Selected Trunks a RK gt Destination Type Destination 6600 Ke Fax Detection 6 Make outbound inbound calls to from PSTN network 6 1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX IPPBX configures analog trunk automatically when they are detected ae atcom CH Refresh System Status PBX Settings Network Settings System Settings Reports Logout gt Trunks Trunk Name Port Operation Inbound Routes per 2 Edit NOTE Before using them please make sure FXO port is connected with PSTN line InService The connection 32 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom status can be checked in System Status gt Trunk Status System Status PB
3. Enable Disable Do Not Disturb function 3 6 SMTP Settings 1 Voice Mail to Email Setting Email Address The Sender Email Address IPPBX used to send voicemail Password The password for above Email Address Account SMTP Server SMTP server that above email address account is located in Port Port for SMTP server for example Gmail server use port 465 to send receive email Use SSL TLS to send secure message to server some servers need to authenticate sender before sending email then the box should be checked Test SMTP Settings Check whether the SMTP setup is OK PBX will send an email to the test email address using above SMTP setting information If the test failed please check that information and network connection Ee atcom System Status PBX Settings Network Settings System Settings Reports Logout Trunks Inbound Routes Outbound Routes Max Messages Time 120 Min Messages Time 5 Feature Codes IVR Say Duration No v Envelope No k Hunt Ring Group 0 0 0 Max Messages 100 ON Say CID No SS O Q Review Yes k Delete Message After Notification No k Conference Callback Paging Intercom Time Intervals Queue NOTE After SMTP setting please set Email address for each extension to achieve Voicemail to Email function 2 Voice Mail Setting Max Messages This limits the numb
4. 4 Path Set the destination for incoming calls General Inbound Route Name Caller ID fe CD inbound Trunk Selection Dn Pat Destination 7 Inbound Call Control 7 1 Time Interval Set the Time Interval for inbound route 35 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Time Interval Name lunchbreak By day of week O By Days of a Month Date to Month Time CL Entire Day Start Time 11 45 ANM End Time 01 30 PM 7 2 Hunt Ring Group This defines a virtual extension that rings a group of phones simultaneously one by one stopping until any one of them is picked up Ring Group Name 6600 ap Ring Group Number LJignore Call Forward a ei Enabile MOH Music On Hold Ring Mode Parallel Serial Ring group members oF No answer forward to Ignore Call Forward By default if there is call forward enabled in IP phone IPPBX will call that forwarding number when this option is checked IPPBX will ignore that call forward setting Enable MoH 36 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom When MoH is choose caller will hear MoH other than ring tone Parallel Ring all the members at the same time Serial R
5. Gateway information that will be used in DHCP client Subnet Mask Subnet Mask that will be used in DHCP client Primary DNS Secondary DNS DNS information that will be used in DHCP client Start IP End IP 7 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 at IPPBX IP02 User Manual com IP address pool IP in which will be assigned to DHCP client Lease Time The amount of time the address is leased for DHCP client When the lease is up it either renews or gets a new address System Status PBX Settings Network Settings System Settings DHCP Server Setting Enable DHCP Server WAN Default Gateway 192168101 SubnetMask 255 255 255 0 3 Primary DNS 8888 Secondary DNS 88 44 LAN Start IP 192 168 10 100 End IP 192 168 10 254 gt DHCP server Lease Time 86400 NOTE All the network settings will take effect immediately when you save the change 2 5 System Status System Status PBX Settings Network Settings System Settings Reports Logout gt General General TE Product Model IP02 Application Version Trunk Status Kernel Version 3 System Up Time U days 0 hours 53 minutes 3 seconds Extension Status System Current Time Wed Dec 11 14 25 41 2013 Network WAN Connection Type STATIC PPPoE Status DISABLED WAN Mac Address 60 82
6. generally it s same as Account Name Password The password configured for the user in your service provider side Enable Outbound Proxy Outbound Proxy is a SIP proxy server it acts like any proxy server as a middleman between two communicating agents serving as a transit point for all SIP traffic It can be used to solve the SIP one way audio issue Outbound Caller ID The Caller ID used when using outbound proxy SIP Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP Maximum Outbound Calls Define the maximum quantity of outbound connections simultaneous calls that can be used on this trunk Inbound calls are not counted in 0 means no connection limit Preferred Code Set the allowed codec and priority for this trunk Call Recording Check this option to record all exterior calls made by this trunk User can check the recordings with record account password is the same with admin Type SIP Ke Provider Hostname lF 192 168 1 173 soso d LJ Enable Outbound Proxy GC Outbound Proxy fo Outbound Caller ID fo SIP Transport Maximum Outbound Calls Ch Preferred Code Advance Configuration 24 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Advance Configuration DOD
7. 39 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom IVR Name Gp IVR Number a Key Timeout 3 Repeat Count times Prompt hello world w Custom Prompt C Allow Dialing of Other Extensions aD Press 1 to trigger Cipress2totrigger CY CL L Press to trigger w w No Entry Forward to Mo Action K i Invalid Forward to Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu dial it to get into the voice menu Key Timeout How long for IPPBX to wait user s input Repeat Count How many times to play prompt Allow Dialing of Other Extensions Allow dialing local extensions 40 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Key Press Event Dial digit to trigger corresponding event No Entry Forward to The destination for incoming call if there is none input Invalid Forward to The destination for incoming call if there is invalid input 7 5 DISA DISA Direct Inward System Access allows someone calling in from outside to obtain an internal system dialtone and dial out as if a local extension Response Timeout ab Digit Timeout T Outbound Routes 1 General DISA Name A name for the DISA PIN When caller get into the DISA
8. EE 29 5 2 Check Service Provider Status ke 30 Die IVS OU OUT Re UE 30 DA Make ale OUI UNS A A E encetaeaseteaese 31 6 Make outbound inbound calls to from PSTN pnetwork 32 6 1 Make sure FXO modules are installed ee 32 GZ Mak OUDON RUE 33 Seet MakeinbDound calS serere n E E E E N 34 fa MAIO CAG UR ut e EE ER eM ln E ER Le PUN RIA Ee Ee eA 36 To Ee 37 TA NN A E E opus yaa oy ce un ah ean eos E eset 39 d eebe 41 ek Cal EE ege 42 Pf MAOOUNG to QUMOO UN ME 44 hl We TI TO SIP Eiere idee 44 Pet OM EI O FAO MEIER 45 TO SS een AON A E 46 e DR el 46 TeV SN dl e 47 EE EEN 49 ol IV MOPS IG ON HO aceasta E T E ts menace T E T E E 49 1 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom o2 Ee un Neil e oe ene ne eee re ne renee ee nee eee 49 ope Mame e rell 6 EE 49 I INGTON SUG eer a vcr senses va circ ve acess vend sess sacs ve anes vd need ae EE aes eed neato eee 49 SN WC ee 49 DA fa ea eS en a ee ee ee ee ee eee eee re 50 Fo FOFO TD E 53 JA DON a E EE EEE E E AE ESA 54 o VEAN ME 54 GE EE 54 10 SES E Edi e EE 55 MOT AIAG SS SON EE 55 TOZ FRU PROV SIONN DEE 55 1021 PRUE RO VAS OMI E 55 1022 COMMOURC FR OM CS E O E EE E N 56 ED Unong ad RNOR EE 58 10 24 Upload Phone ei QU ca saz sactcssncvceecoaccicgvestaevaevencsiesaseoh eso ercicoastwteneenensapavh eerste 58 10 9 Date amp amp EE 58 104 e ele rs ccnp aacce
9. Permitted Rule 2 f f ip address subnet mask Permitted Rule 3 f f ip address subnet mask Permitted Rule 4 Ir f ip address subnet mask Preferred Codec Set the allowed codec and priority for SIP phone The options are below Audio A law U law GSM SPEEX G726 G722 ADPCM G729 Video H261 H263 H263P H264 NOTE There must be at least one same audio video codec chose in IPPBX extension settings and SIP phone codec settings otherwise It s impossible to make audio video calls between IPPBX and SIP phone IP Restriction Enable it to permit trusted IP network register to this extension number This is an useful way to improve the security of IPPBX 15 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX 1P02 User ent CO Set trusted IP xx xx xx xx 255 255 255 255 for example 192 168 1 160 255 255 255 255 Set trusted network xx xx xx xx subnet mask for example 192 168 1 0 255 255 255 0 R r b Click Add Multiple Extensions to add multiple extensions Create ho Ka Extensions starting fram 3 2 2 Modify extensions a Click E behind an extension to edit the extension b Choose one or more extensions click Modit Selected Extensions to modify them simultaneously 3 3 Register onto IPPBX with your IP phone 3 ATCON IP Phone Configuration System Mozilla Firefox File Edit View History Bookmarks Too
10. RTP ports Can Reinvite By default IPPBX will route the media streams from SIP endpoints through itself Enabling this option causes IPPBX to attempt to negotiate the endpoints to route the media stream directly bypassing IPPBX It is not always possible for IPPBX to negotiate endpoint to endpoint media routing DTMF Mode Select DTMF sending mode there are three modes rfc2833 inband info The DTMF setting in here should be as same as that in SIP phone otherwise IPPBX will not detect the users input correctly during a call Auto means IPPBX will match anyone of them according to the setting of SIP phone Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP SIP Quality Check this option to force keep alive 3 Voice Mail Enable Voice Mail Check this option to enable voice mail account for the extension Enabled by default Voice Mail Access PIN Code Password for accessing this voice mail account default is the extension number It s also the password for extension to login his administration web page 4 Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings gt SMTP settings is right set 5 Follow Me
11. WAN SO a Ext 6005 192 168 1 100 Ext 6001 Ext 6003 192 168 1 7 192 168 1 3 Ext 6002 192 168 1 5 Ext 6004 192 168 1 4 192 168 1 6 A ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom NOTE It s recommended to re set IP address of IPPBX via WAN at the first time Since DHCP server on LAN port is enabled by default Other DHCP client enabled devices in the network may obtain IP from IPPBX rather than real DHCP server And then access IPPBX via LAN after configuring LAN settings 1 Connect IPPBX to your PC directly or through switch Make sure IP address of your PC is in network 192 168 1 0 255 255 255 0 if not you need to appoint an IP address for your PC for example 192 168 1 3 2 Login IPPBX as administrator via WEB GUI User admin Password atcom NOTE Language option will be accomplished in future versions currently only English is supported So it s not selectable now 3 Go to Network Settings gt WAN Re set IP of WAN port 4 Go to Network Settings gt LAN Re set IP of LAN port 192 168 1 100 Q e E oae cero P Slr m SE l A ATCOM PBX Login 2 2 WAN Settings There are three ways to set an IP address to WAN port DHCP Static IP PPPOE DHCP IPPBX will obtain an IP address automatically from DHCP server when rebooting It s not recommended to choose t
12. computer that is always in service 2 Create a folder 3 Share this folder ucal Disk C Fil Edi System Tasks E Share Cl WINDOWS fad Program Files Share Properties fA Hide the contents of this Back gt K A Search KC Folders E drive ss S Cl C Ac E Documents and Settings TA Add or remove programs Search for files or folders General Sharing mme Local sharing and security File and Folder Tasks a To share this folder with other users of this computer only drag it to the Shared Documents folder ll Rename this Folder k E To make this folder and its subfolders private so that tay Move this folder only you have access select the following check box A Copy this folder datita i 3 Publish this folder to the Web Network sharing and security To share this folder with both network users and other users of this computer select the first check box below and type a share name ka Share this Folder CH E mail this folder s Files XK Delete this Folder Share this folder on the network Share name Share Other Places C Allow network users to change my files p My Computer Learn more about sharing and security j My Documents A S i J J Windows Firewall will be configured to allow this folder to be CH Shared Documents shared with other computers on the network Sq My Network Places View your W
13. this password is needed to put before making calls Response Timeout The maximum time in seconds IPPBX will wait for input from a user Digit Timeout The maximum time allowed between entry of digits If exceeded user input is deemed to have finished 2 Outbound Trunks Choose the outbound route that callers can use to dial out 41 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom For example Both City A and B have a IPPBX IPPBX A and IPPBX B they are connected with SIP trunk and IPPBX A has FXO trunk to connect local PSTN and outbound route for that DISA can be used as below 1 Create a DISA in IPPBX A including the FXO trunk 2 Setit as the destination of inbound route for SIP trunk After users of IPPBX B dial into DISA application in IPPBX A The DISA application in turn requires the user to enter his passcode followed by the pound sign If the passcode is correct the user will hear dialtone on which a outbound call may be placed so there is no long distance call fees 7 6 Call Back A callback will hang up on the caller and then call them back directing them to the selected destination This is useful for reducing mobile phone charges as well as other applications Outbound calls will proceed according to the dial patterns in Outbound Routes General Callback Name Callback Number J19 Delay Befo
14. 87 UE LAN Mac Address 60 82 37 00 E0 13 WAN IP Address 192 166 1 78 LAN IP Address 192 168 10 1 WAN Subnet Mask 255 255 255 0 LAN Subnet Mask 255 255 255 0 WAN Gateway 192 166 1254 LAN NAT WAN Primary DNS LAN Primary DNS WAN Secondary DNS LAN Secondary DNS Peripheral Port2 H ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 1 General Product Model Show the model of this IPPBX Firmware Version Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time 2 Network Show the network setting of IPPBX 3 Peripheral Show what kinds of how many modules are detected 3 Create local extensions and make interior calls There are two kinds of extensions in IPPBX FXS extensions and SIP extensions 3 1 FXS extensions System Status PBX Settings Network Settings System Settings gt Extensions FXS Extensions Tinka GH Refresh Port Extension Full Name Gallet Operation Inbound Routes 1 9 6101 6101 Edit It needs support of FXS module the module installed in IP02 can be AX210S dual FXS port AX210XS one FXO port and one FXS port Analog phone is available to make calls once connected to the corresponding FXS port IPPBX configures FXS extension automatically when FXS module is detected and they c
15. 92 168 10 2 80 connected to LAN by accessing xx xx xx xx 8080 XX XX XxX XX IS the IP of WAN 53 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 9 4 DDNS Dynamic Domain Name Service DDNS is a service used to map a domain name to the dynamic IP address of a network device IPPBX support 4 DDNS servers below please go to the website of below servers and apply a domain name then fill related information here dyndns org dyndns com qdns www zoneedit com DDNS Setting Password Hostname atcomtest f3322 0rg 9 5 VLAN A VLAN Virtual LAN is a logical local area network LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations Both WAN and LAN support 2 VLANs System Status PBX Settings Network Settings System Settings Reports Logout VLAN over WAN Wep Access No 1 No 2 WAN VLAN ID 100 VLAN ID 200 i VLAN IP 192 168 100 100 VLAN IP 192 168 200 100 LAN VLAN Subnet Mack 255 255 255 0 VLAN Subnet Mask 255 255 255 0 DHCP Server Default Gateway 192 168 100 1 Default Gateway 192 168 200 1 Firewall VLAN over LAN No 1 IT No 2 F Port Forward YLAN ID VLAN ID DD
16. AN can t be in the same network For example IP of WAN is 192 168 1 100 255 255 255 0 IP of LAN can t be 192 168 1 xx 255 255 255 0 Hostname 6 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Set the host name for IPPBX IP Address Subnet Mask Set the IP address subnet mask for LAN network interface Gateway Set the Gateway for LAN network interface Primary DNS Secondary DNS Set the DNS server for LAN network interface IP Address 2 Subnet Mask 2 Set the failover IP address for LAN network interface ae atcom Web Access System Status PBX Settings Network Settings System Settings Reports Logout DHCP No wl NAT ies DI dd A EC rv isa Host Name APBX IP Address 192 168 10 1 Subnet Mack 255 255 255 0 Default Gateway 192 168 10 1 gt LAN Primary DNS 8 8 8 8 Secondary DNS 8 8 44 DHCP Server IP Address 2 Subnet Mask 2 2 4 DHCP Server The Dynamic Host Configuration Protocol DHCP is a network protocol used to configure devices that are connected to a network known as hosts so they can communicate on that network using the Internet Protocol IP It involves clients and a server operating in a client server model Enable DHCP server Check to enable DHCP server Default Gateway
17. Direct Outward Dialing Number Setting Set the Outbound number for different extensions For example Advance Configuration DOD Setting DOD 1235456 Associated Extension 6000 lt Do not set DOD The other end of the trunk will show original interior extension number AA AG DND FONE SE oy p DA PARK MOLI PARK AA AG BND Gi A e e ps AA DOD is set gt The other end of the trunk will show DOD number COUNTERPATH 4 2 Check SIP Trunk Status After creating trunk go to System Status gt Trunk Status to check the SIP trunk Status make sure it s registered 25 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 atcom IPPBX IP02 User Manual System Status PBX Settings Network Settings System Settings Reports Logout Type Trunk Name Status Port HostName IP SIP Elastix Registered 192 168 1 158 3 SIP SIP IPOS Registered 192 168 1 157 FXO FXO2 Disconnected PORT2 General wih gt Trunk Status Extension Status 4 3 Make outbound calls Go to PBX Settings gt Outbound Routes click to add an outbound route Outbound Route Name A unique label to help you identify the outbound route Dial Pattern A filter for marching numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here I
18. Follow me is a feature to let an incoming call to a called party to be redirected to a third party the third party can be a voicemail box ring group mobile telephone and so on When callee is No Answer Busy Unreachable incoming calls will go to voicemail by default if voicemail is disabled call will be hung up 6 Other Options 13 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Pickup Group Allows extension to answer someone else s telephone call by dialing the group call pickup code defined in PBX Settings gt Feature Codes gt General the two extensions must be in a same pickup group IPPBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others ring call and also can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line It also needs the call waiting support of IP phone If this Option is checked the follow me option When busy will be unavailable Ring Out Set the ring timeout for this extension IPPBX will stop ringing the extension if the time is up and there is still no answer Use Web Interface When checked user can login the administration web page of this extension with extension number and
19. NS VLAN IP VLAN IP LAN Subnet Mask VLAN Subnet Mask gt VLAN Default Gateway Default Gateway 9 6 VPN A virtual private network VPN extends a private network across a public network such as the Internet It enables a computer to send and receive data across shared or public networks as if it were directly connected to the 54 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom private network while benefitting from the functionality security and management policies of the private network This is done by establishing a virtual point to point connection through the use of dedicated connections encryption or a combination of the two Currently only PPTP is supported VPN Setting kel Enable YPN VPN Type PPTP w YPN Server bijou tenacy free com User Name tenacy Password DI 706 10 System Settings 10 1 Change Password Change the password for admin login it will take effect immediately System Status PBX Settings Network Settings System Settings Reports Logout Change Password New Password Auto Provisioning Reivae Now Beseetend gt Change Password 10 2 Auto Provisioning IPPBX can only configure ATCOM AT8X lt X serials IP phone via DHCP TFTP way and SIP Subscribe Notify way Make sure your AT8XX IP phone is using the latest firm
20. P Upload them from TFTP server the Kernel Application must be located in base directory of TFTP server Firmware Upgrade Note If you select the http mode when upgrading kernel the config will be erased automatically Image Type Application O Kernel Upgrade Method C HTTF TETP Feset Config F Choose Reset Config will reset the configuration 10 6 Backup and Restore 1 Backup Create Backup for configuration System audio prompt Voice Mail The backup can be downloaded to local PC 61 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom L Backup Config L Backup Voice L Backup Voice Mail File backup 20130816 374 2 Restore Click Restore to restore corresponding backup backup file can be uploaded from local PC Backup will be used after IPPBX reboot It can t be used for different product models Backup and Resotre Create a Backup ata Upload a Backup Name Date Operation backup 20130816 21 2013 06 16 17 32 38 Download From System Restore Delete 10 7 Reboot amp amp Reset Reboot or Reset IPPBX Reboot System Warning Rebooting system will terminate all active calls Reset to Factory Default Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption duri
21. SIP registration subscription Registration Subscription Time Min Minimum duration in seconds of a SIP registration subscription RTP Port Min Max Set the RTP port range DTMF Mode Set the default DTMF mode UDP Port C Enable tcr oppen 00 8 Registration Subscription Time Max SS Registration Subscription Time Min DTMF Mode CL Video Support 2 NAT Here provide other two solutions for SIP one way audio issue besides outbound proxy Using any one is OK a STUN Just setting STUN server port is OK There are many public STUN server on Internet http www voip info org wiki view STUN 47 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 Enable STUN M STUN Server External IP Address External Refresh Interval Local Network Identification Enable STUN O STUN Server External IP Address External Refresh Interval Local Network Identification IPPBX IP02 User Manual stun sipgate net J9 J9 mm 8 g2 168 1 0 255 255 255 External Host atcomtest 33 22 org SR w 8 NAT Mode The External IP External Host and Local Network Identification settings are used if you use IPPBX behind a NAT device to communicate with services on the outside External IP address Address that we re going to put in outbound SIP messages if we re behind a NAT The externip and localnet is used when register
22. TP server is located on Internet the gateway of WAN should be right set so that IPPBX can access Internet GMT TimeZone is also an important arguments for time setting in this way Please choose the right Time Zone b Manually 2 Daylight Saving Time There are two ways to set DST a Automatic Just making sure GMT Time Zone is right set is OK There have already DST setting in each Time Zone b Manually However the DST in some countries is changing every year If the DST setting in Time Zone is not exact Please set it manually the format should be start start_time end end_time save offset The rule for start end time is month mday wday hour min second 1 lt month lt 12 0 lt mday lt 31 O lt wday lt 7 month mday wday means the first wday coming after month mday for example start 4 1 7 0 0 0 end 10 31 7 0 0 0 save 1 means IPPBX time from the first Sunday coming after April 1th to the first Sunday coming after October 31th will be one hour early 10 4 External Storage The External Storage feature is used to extend storage space Once configured the files voicemail Call recording gt 60M CDR gt 5M created before the configured days will be moved to the Net Disk 59 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom NOTE The shared folder must be based on Windows operation system 1 Choose a window based
23. X Settings Network Settings System Settings Type Trunk Name Status Port HostName IP General 1 SIP Elastix Failed 192 168 1 158 2 SIP SIP IPOS Registered 1 92 168 1 157 gt Trunk Status 3 FXO lt oo POR o lt ooo inservice lt __ PORT2 Extension Status 6 2 Make outbound calls Go to PBX Settings gt Outbound Routes click to add an outbound route Outbound Route Name A unique label to help you identify the outbound route Dial Pattern A filter for marching numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any Digits from 2 9 1234 9 means Any Digits in the brackets in this example 1 2 3 4 5 6 7 8 9 means one or more digits Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks For example If set Dial Pattern 9 Strip 1 Prepend 123 user need to dial 94567 to dial PSTN number 1234567 Prepend these digits Allows the user to specify digits that are prepended before the call is placed via the trunk Password Authentication for Selected Extensions before dialing out Outbound Extension Selection Select extensions which can dial out with this outbound route In my case only 6000 6001 can prefix 9 to dial out Out
24. an t be deleted NOTE FXS extension number range is defined in PBX Settings gt Options gt Extension Preference changing it can change the FXS extension number 1 General Extension Extension number i e 6101 it is associated with this particular user phone ga ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Port The analog port bound with extension Name A character based name for this extension i e Bob Jones Caller ID CID showed in the other s phone during a call default is Extension 2 Voice Mail Enable Voice Mail Check this option to enable voice mail account for the extension Enabled by default Voice Mail Access PIN Code Password for accessing this voice mail account default is 123456 It s also the password for extension to login his administration web page 3 Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings gt SMTP settings is right set 4 Volume Settings Rxgain Adjust the volume sent to FXS extension There are 3 options 20 60 100 Txgain Adjust the volume sent out by FXS extension There are 3 options 20 60 100 5 Flash Hook Flash Detectio
25. are unavailable NO Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are three options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents or if all agents are unavailable Agent Announcement Announcement played to the agent prior to bridging in the caller Join Announcement Announcement played to callers once prior to joining the queue Retry How long does IPPBX wait before trying all the members again Wrap Up Time After a successful call how long to wait before sending a potentially free member another call 38 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom General Queue Name Queue Password Available Agents 6002 SIP IAX 6003 SIP 6006 SIP 6007 SIP eal Caller Position Announcement Announce Position Frequency Period Announcement Prompt Frequency ES z Destination Music On Hold default g Leave When Empty Join Empty Yes g Agent Announcement ny Wrap Up Time 30 a 7 4 IVR Callers are presented with a recorded menu and respond by selecting a digit or in some cases by entering an extension number The automated attendant eliminates the need for a live operator to handle the call
26. atcom IPPBX IP02 User Manual For Firmware Version V3 0 2013 12 11 VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Contents EE 0 Teg WRONG OM BE 3 2 Connection and Change IP Address of IPPBX cccscccccssssscccesssssseceessssasececsssseeeeesessseeeeesssssesseesesssaseeees 4 ZN COMMUNE CU OMA E 4 EE E dl e Cee ee ee eee eee eee ee ees eee eee ee eee eres 5 SC LAN ue E 6 NG EE 7 Paes Mame EE EE 8 3 Create local extensions and make interior calls c ce eeesscccessseecessseecessnseeccsesseeccssueecessnseeesssnseeesssnaeeseseaaees 9 ch Eege 9 32 SN Ee 12 3 2 1 Add MEW E EN EL E 12 322 e el SCI S e GC 16 3 3 Register onto IPPBX with your IP phone 16 SS USI SIONS 1 AUIS arr secret cee rancreaterericnemancnaceationcuenanonatienshonicuemencn eat stoceapananatenmoniccemnaonaetmstioceenaaenetencunieceahsies 16 os Fr E el 17 oD OMP SSU e 20 3l LONTONG E 21 20 e ele EA nien EE 21 II OPUN e E E 22 4 Create SIP trunk to communicate with VolP porovider 23 A Ce EE 23 AA CROCK IP TOE EE 25 43 E E ere in Lee 26 0 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual 4A E WMO OUI Ee E 27 5 Create Service Provider to connect two IP PBXGG ccccscccssssssecsssseesssseseesssseseesssseneesesseseesssseseesesseseesesees 29 Bil ee e
27. bound Trunk Selection Select trunks which calls are forwarded out through If there are more than one FXO trunk chose PBX will try to dial out through next trunk if the previous one failed 33 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 atcom IPPBX IP02 User Manual General This place will be replaced Dial Pattern i ho p digits from front Prepend these digits Po before dialing Outbound Extension Selection Available Extensions Selected Extensions 6003 SIP 6000 SIP 6006 SIP 6001 IAX B007 SIP 3 6101 fs1 BO08 IAX 600 SIP NAX 6 3 Make inbound calls Go to PBX Settings gt Inbound Routes click to add an inbound route Just setting Selected Trunks and Path is OK 1 General Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in chapter 5 2 can be used here as same DID number Just leave it blank Extension It s unavailable for Analog trunk leave it blank 2 Inbound Trunk Selection 34 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Select the trunks for which this inbound route apply 3 Time Select appropriate time intervals for when this inbound route apply
28. caller will be prompted to press 5 before leaving a message 3 7 Conference Allows participants dial into a virtual meeting room from their own phone support up to 20 participants System Status PBX Settings Network Settings System Settings Extensions Conference BS add Trunks Operation Inbound Routes d Edit Outbound Routes nae P A Edit Delete Feature Codes 3 68 Edit Delete WF 4 55 Edit Delete GE E 5 68 Edit Delete Hunt Ring Group 6 amp Ge Edit Delete T 6806 Edit Delete Callback 8 6807 Edit Delete Conference Room Extension number of conference room participant dial it to get into the room PIN Used for authentication before participants dial into the room IPPBX will playback MoH for the first participant 3 8 Paging Intercom 21 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Dial a code and connect directly to a built in two way announcement and talkback function on one or more phones support up to 20 participants Paging Group Number Extension number of paging group dial it to reach this group Duplex If checked caller and callees all can speak and hear Otherwise only caller can speak and callees can hear System Status PBX Settings Network Settings System Settings Reports Logout Exten
29. col gt 51 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 4 SIP Defense Limit connections to SIP port from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for connection SIP Packets The maximum packets can be handled per time interval Time Interval Time unit which IPPBX uses to manage IP packets received Port S060 Protocol UCF SIP Packets 200 Time Interval Heads 5 Other Options Disable Ping Check this to drop ping packets from remote hosts Drop All Check this to drop all packets or connection from other hosts if there are no other rules defined 6 Firewall Setting Example 52 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Firewall setting Enable Firewall New Rule Action Name Protocol Mac Address A ACCEPT 1 ipiocsl E 192 168 1 0 255 255 256 0 5060 5063 3 ACCEPT SlPprovider ee 5063 New Rule Iran Protocol SIP Defense Mew Rule SIP Packets Time in Seconds Ce L Disable Ping C Drop Ai 9 3 Port Forwarding When IPPBX works as a router it can forward connections to WAN to a device connected to LAN network WAN Port LAN IP LAN Port Protocol For example user can access 1
30. connecting to IPPBX with trunk communicate directly 7 7 1 FXO trunk to SIP trunk 1 Set outbound route for SIP trunk 2 Set Inbound route for FXO trunk Destination Choose the proper SIP trunk Number Set a number on the other end of SIP trunk it must be set 3 Dial into IPPBX from PSTN then IPPBX will dial 202 through SIP trunk DID Number T Destination No Detect 44 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 7 7 2 SIP trunk to FXO trunk 1 Set outbound route for FXO trunk 2 Set Inbound route for SIP trunk Service Provider Since service provider is more flexible here we use Service Provider as an example Destination Choose the proper FXO trunk Number Set a number on the other end of FXO trunk it can be blank then it means the number caller dialed 3 Dial into IPPBX from SIP trunk e g 83018618 then IPPBX will dial that number through FXO trunk selected in PSTN outbound route Caller ID Jo Elastix Destination Type Destination Number Fax Detection Destination No Detect wr 45 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 7 8 Custom Dialplan Click to upload Custom Dialplan There are three t
31. er of messages in a voicemail folder The maximum value is 9999 hard coded and the default 100 When a mailbox has more than this number of messages in it new messages can not be recorded and voice mail box is full is played to the caller Max Messages Time 20 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom This defines the maximum amount of time in seconds of an incoming message Use this when there are many users and disk space is limited The default value is 120 2 minutes 0 means there will be no maximum time limit enforced Min Messages Time This setting can be used to eliminate messages which are shorter than a given amount of time in seconds The default value for this setting is 5 Say CID Duration Read back caller s telephone number message duration prior to playing the incoming message when checking it Envelope Envelope controls whether or not IPPBX will play the message envelope date time before playing the voicemail message Review Let a caller review their message before committing it to a mailbox Delete Messages After Notification When voicemail to email is set after voicemail is sent out via email successfully the voicemail will be deleted from IPPBX This is intended for use with users who wish to receive their voicemail ONLY by email Ask Caller to Dial 5 If this option is set the
32. eral This place will be replaced Dial Pattern fs a digits fram front Prepend these digits fe before dialing a Password Outbound Extension Selection Available Extensions Selected Extensions B000 SIP 6001 1AX 6102 fs 4 4 Make inbound calls Go to PBX Settings gt Inbound Routes click to add an inbound route 1 General Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in chapter 4 3 can be used here as same DID number Define the expected DID number if your trunk passes DID on incoming calls Leave this blank to match calls with any no DID info The DID for SIP trunk is usually as same as the account others can only dial the account number to dial into PBX then just leave it blank is OK Extension 27 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Define the extension for DID number This field is usually unavailable for most VoIP trunk if you VoIP provider support DID you can set it You can only input number and in this field and the format can be XXX or XXX XXX The count of the number must be only one or equal the count of the DID number Up to 100 DID numbers can be set For example Set DID number 6000 6010 Extension 6000 All inbound calls to 6000 6010 w
33. et the packets 64 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 at IPPBX IP02 User Manual com Port Specify the destination port to get the packets Packet Capture Tool 12 Web Interface for extension PBX allows users to check their voicemail Call Recording CDR and set personal settings ea 192 168 1 159 login html l o rc E coze lt Ctr1 K gt J P M ez A o A ATCOM PBX Login A A Velsite Ki Produets Suppor LL ATECOM All Pigits Reserve 1 Check Use Web Interface option in PBX Settings gt Extensions management settings to allow this extension to login its own web interface Enter the IP of PBX in the browser Login with extension number Voice Mail Access PIN Code as username password 1 Voice Mail Checking Users can listen download delete move voice mail here 65 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 atco IPPBX IP02 User Manual com Voice Mail New Voice Mail Caller ID Time Duration Operation 1 900 lt 900 2013 08 20 18 45 57 18 Play Play Delete Pagel oi gt bi O Displaying 1 to 2 of 2 items Call Recordings gi Call Detail R i 2 900 lt 900 2007 01 01 02 53 23 16 Download Time Duration Operation Pagel o bl OH Displayin
34. g 1 to 0 of 0 items Sorry no data exist Urgent Voice Mail Caller ID Time Duration Operation H 4 Paget oi gt bi O Displaying 1 to 0 of 0 items Sorry no data exist 2 Call Recording Checking Voice Mail Caller ID Time Duration Operation Call Recordings 1 900 2013 08 20 19 48 18 738 Download Play Delete lt i Io Call Detail Records H 4 Pagel jof1 gt MIO Displaying 1 to 1 of 1 items Personal Settings 3 CDR Checking Users can check their CDR here Voice Mail Source Destination Start Time End Time Duration Billable Duration Disposition 900 6003 2013 08 20 18 48 14 2013 08 20 19 00 25 731 729 ANSWERED 20 18 48 11 2013 08 20 18 48 12 1 1 ANSWERED 900 6003 2013 08 20 18 48 03 2013 08 20 18 48 09 6 G ANSWERED 20 18 47 17 7 5 ANSWERED g00 6003 2013 08 20 18 45 43 2013 08 20 18 46 24 41 39 ANSWERED g00 6003 2013 08 20 18 44 26 2013 08 20 18 45 40 74 67 ANSWERED g00 6003 2007 01 01 02 53 11 2007 01 01 02 53 57 46 46 ANSWERED 6003 2007 01 01 01 54 13 2007 01 01 01 54 22 H 3 ANSWERED 6003 2007 01 01 01 52 20 2007 01 01 01 52 48 28 15 ANSWERED 6003 2007 01 01 01 50 58 2007 01 01 01 51 45 47 44 ANSWERED dings goo 6003 2013 08 Call Detail Records oun 6003 2013 08 20 18 47 10 2013 08 Personal Settings o OO ON OO BS UN H 4 Pagel o k DI 3 Displaying 1 to 10 of 24 items lt 4 Personal Settings Users can set voice mail voice mail to e
35. ging The extension is ringing E Hold The extension is on hold Unavailable The extension is not registered and unreachable NOTE If this page response slowly please be patient to wait the output before check other pages Otherwise other pages cannot be displayed correctly since IPPBX is accessing database while status checking and database is locked for other pages request System Status PBX Settings Network Settings system Settings Reports kr C iw eh S L wal Sa Idle Ringing Hold Unavailable Status Extension New Messages Old Messages Trunk Status Unavailable 6000 SIP D k Idle 00i AX 0 0 Unavailable 6002 SIPAAX 0 0 gt Extension Status 3 Idle 6003 SIP k ei Rron 6006 SIP Idle 6007 SIP Unavailable 6008 Eu Unavailable 6009 SIPAAX kr Ea de i CAD EM g E Ringing 6101 FXS 10 E Idle 6102 FXS KK Page NK Displaying 1 to 10 of 10 items 3 5 Feature Codes 1 General Call Recording Record a call while in the call Dial Call Recording Code to begin recording and dial it again to stop recording during a call Checking Voicemail 17 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Users can check their Voicemail by dialing this code on their phone Attended Transfer Routed a call to a third party only if the third party answers the call The call flow should be like below 1 Phone A cal
36. his option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the time 5 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual Static IP atcom set an IP address manually according to the real network environment If IPPBX is behind a router the gateway is usually set to the IP of the router PPPoE IPPBX will obtain an IP address automatically after establishing a connection to PPPoE server with username and password System Status PBX Settings Network Settings System Settings Reports Logout Web Access WAN LAN DHCP Server Firewall Port Forward DDNS VLAN VPN 2 3 LAN Settings DHCP Use WAN O DHCP Static IP IP Address 192 168 1 100 Subnet Mask 255 255 255 0 Default Gateway 192 168 1 1 Primary DNS 8 8 8 8 Secondary DNS 6 6 44 PPPoE UserName Password how password WAN side HTTP S access wes ONo Yes IPPBX will get an IP address from DHCP server Not recommended No Configure IP address manually for LAN Default is NO NAT Yes IPPBX will act as a router all the devices connected to LAN can access the network connected to WAN Default is Yes No Networks connected to LAN and WAN are independent NOTE IP addresses of LAN and W
37. ickup Group Allows extension to answer someone else s telephone call by dialing the group call pickup code defined in PBX Settings gt Feature Codes gt General the two extensions must be in a same pickup group IPPBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others ring call and also can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line If this Option is checked the follow me option When busy will be unavailable Ring Out Set the ring timeout for this extension IPPBX will stop ringing the extension if the time is up and there is still no answer 11 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Use Web Interface When checked user can login the administration web page of this extension with extension number and voice mail pin code as username and password Storage Quota Privilege Set capacity of disk space for this extension to store voicemail in IPPBX Restricted 1 M Basic 2 M Regular 3 M Privileged 4 M Super 5 M NOTE If you set System Settings gt External Storage and set Move Files Created Before 0 days ago This storage limitation will be of no use DND Do not di
38. ill be forwarded to extension 6000 Set DID number 6000 6010 Extension 6000 6010 inbound calls to 6000 6010 will be forwarded to corresponding extension General Inbound Route Name fromElastix 1 Caller ID SR Inbound Trunk Selection Available Trunks Selected Trunks EECH SS G Time Destination Type Destination Fax Detection Destination 6001 1AX K 2 Inbound Trunk Selection Select the trunks for which this inbound route apply 3 Time Select appropriate time intervals for when this inbound route apply 4 Path Set the destination for incoming calls If Extension is set this option will not take effect 28 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 5 Create Service Provider to connect two IP PBXes Service Provider is used to interconnect two IP PBXes it must be created in both IP PBXes after setting service provider and outbound route extensions of each IP PBX can call the other s directly according to the outbound route 5 1 Create Service Provider Go to PBX Settings gt Trunks Click Dew ence tudes to add a new Service provider Type SIP Provider Hostname IP Hostname or IP of your VoIP provider default port is 5060 Provider Name A unique label to help you identify the service provider Call Recording Check this option to record al
39. indows Firewall settings start Local Disk C 4 Set External Storage Net Disk Host IP IP of the PC Net Disk Share Name The name of the share folder Net Disk Access User Name Account in that PC Net Disk Access Password Password for the account if there is no password required leave it blank Backup Period How often PBX move its voicemail call recording CDR data to PC Move Files Created Before days ago 60 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Choose what files should be move to PC according to their creation time 0 means immediately Note that even 0 is set the size of call recording must be more than 60 M that of CDR must be 10M Then IPPBX will move them to PC Net Disk Settings Change Password Net Disk Hostilp 192 168 1156 Auto Provisioning Piet Auto Provisionin g Net Disk Share Name Share a Net Disk Access User Name user Date amp amp Time i Net Disk Access Password esssees External Storage Backup Period 30 v minutes Move Files Created Before 30 v days ago Firmware Upgrade men CES 10 5 Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel Application for IPPBX 1 HTTP Upload them from local PC It will reset IPPBX to factory default settings by default 2 TFT
40. ing all the members one by one No answer forward to Set the failover destination if there is no answer 7 3 Queue Usually used in Call Centre to queue customers for the next available operator 1 General Queue Name Name of the queue Queue Number Extension number of the queue dial it to get into the queue Queue Password Used as authentication for users before being dynamic agent Queue Agent Timeout Ring timeout in seconds when calling an agent Queue Max Wait Time The maximum time in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for IPPBX ring the agents RingAIll Ring all available agents simultaneously until one answers LeastRecent Ring agents which was least recently called FewestCalls Ring agents with the fewest completed calls Random Ring agents in a random way RRmemory Round robin with memory remembers where it left off in the last ring pass 2 Agents Select Static Agent here there are two kinds of agents Static Agent chose here Dynamic Agent users can dial Queue number to log in as dynamic agent and Queue number to log out In this case users can dial 6900 to being a dynamic agent need to enter password 123 and 6900 to log out 3 Caller Position Announcement Announce queue position and or estimated hold time to caller 4 Period Announcement 37 ATCOM TECHNOLOGY CO LIMITED VolPon ww
41. ing and communicating with other proxies that we re registered with External Host Alternatively you can specify an external host and IPPBX will perform DNS queries periodically Not recommended for production environments Use External IP instead External Refresh Interval How often to refresh External Host if used NAT Mode Global NAT settings Affects all peers and users is used when Asterisk is on a public IP communicating with devices hidden behind a NAT device broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP RTP ports Local Network identification You may add multiple local networks A reasonable set of defaults are set here Allow RTP Reinvite By default Asterisk tries to re invite the audio to an optimal path If there s no reason for IPPBX to stay in the media path the media will be redirected This does not really work with in the case where IPPBX is outside and have clients on the inside of a NAT In that case you want to set this option to no nat 48 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 8 Audios 8 1 Music On Hold Manage audio files for Music On Hold the format should be WAV 16 bit mono 8000 Hz and GSM the size should less than 4 MB Music On Hold List en Upload MOH Name Operation defa
42. ions delete selected CDR and delete all CDR 3 Download It can be downloaded to local PC si dee Call Detail Records gt Call Detail Records From el To el Source Destination Syslog 2 Download All CDR S Delete Selected CDR S Delete All CDR C Source Destination Start Time End Time Duration Billable Duration Disposition 1 7 S 2013 08 21 08 18 41 2013 08 21 08 18 47 6 0 ANSWERED 12 J 02196802000 s 2013 08 21 08 18 36 2013 08 21 08 18 38 2 0 ANSWERED 13 Fi 2013 08 20 19 25 15 2013 08 20 19 25 21 6 0 ANSWERED Da 2013 08 20 19 25 06 2013 08 20 19 25 12 0 ANSWERED 15 F 2013 08 20 19 24 56 2013 08 20 19 25 02 6 0 ANSWERED 16 Cl S 2013 08 20 19 24 51 2013 08 20 19 24 52 1 0 ANSWERED 17 J 900 6003 2013 08 20 18 48 14 2013 08 20 19 00 25 731 729 ANSVYERED 18 TT 900 6003 2013 08 20 18 48 11 2013 08 20 18 48 12 1 1 ANSWERED 19 TI 900 6003 2013 08 20 18 46 03 2013 08 20 16 48 09 6 6 ANSWERED 20 TT 900 6003 2013 08 20 18 47 10 2013 08 20 18 47 17 7 5 ANSWERED H 4 Page2 of9 i P MII 3 Displaying 11 to 20 of 84 items 11 2 Syslog 1 Syslog Set the Syslog level and download it Cal Dotai Records The Log Level warning v gt Syslog 2 Packet Capture Tool This feature always used to capture packets for technician Users could specify the destination IP address and port to get the packets IP Specify the destination IP address to g
43. l B B answers the call 2 B presses feature code 3 and C s number to transfer the call to C 3 If C answers B s call B can talk to C and A is on hold 4 If Phone B hangs up A will talk to C transfer is successful 4 If Phone C hangs up B connects back to A transfer is failed Blind Transfer Blind transfer is when a call is routed to a third party the original call is ended and no check is made to determine whether the transferred call is answered or if the number is busy The call flow should be like below 1 Phone A call B B answers the call 2 B presses feature code 03 and C s number to transfer the call to C Group Call Pickup Pick up a ring call for other extensions in the same pickup group The call flow should be like below 1 C calls A phone A is ring but A is not at his her seat 2 Extension A and B are in the same pick up group B can dial Group Call Pickup code to pick up the ring call and talk to C Direct Call Pickup Pick up a ring call for an appointed extension The call flow should be like below 1 C calls A phone A is ring but A is not at his her seat 2 B can dial Direct Call Pickup code A s extension number to pick up the ring call and talk to C Intercom Connect directly to a specified phone The call flow should be like below 1 A dial Intercom code B s extension nubmer 2 If Phone B supports page intercom it will answer the call automatically 2 Call Park It allo
44. l calls made by this trunk User can check the recordings with record account password is the same with admin Maximum Outbound Calls Define the maximum quantity of outbound connections simultaneous calls that can be used on this trunk Inbound calls are not counted in 0 means no connection limit Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP Preferred Code Set the allowed codec and priority for this trunk Advance Configuration DOD Direct Outward Dialing Number Setting Set the Outbound number for different extensions Detailed example can be found in Chapter 4 1 Provider Hostnamel lP 192 168 178 5060 SS Provider Name Ocal Recording SE Maximum Channels Transport Preferred Code First Jain we Second juaw wl Third Advance Configuration 29 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 5 2 Check Service Provider Status After setting service provider in the other PBX the status will become to Registered System Status PBX Settings Network Settings System Settings l Type Trunk Name Status Port HostName IP General 1 SIP Elastix Registered 192 168 1 158 2 SIP SIP pos Registered 192 168 1157 gt Trunk Status 3 FXO Fx02 Disconnected PORT2
45. ll is used to prevent unauthorized connections 1 Enable Firewall Check it to enable firewall 2 Common Rule Accept Drop the connections from remote hosts Name A name for the rule Description Simple description for the rule Protocol Set the protocol type for connection Port Set the destination port range for connection The main protocols and default ports IPPBX uses for each application are list below HTTP TCP 80 HTTPS TCP 443 SPO uP 5060 SPO TEP 5060 UDP 10000 20000 IP Set source IP of connection Format of IP IP mask For example 192 168 1 156 255 255 255 255 for IP 192 168 1 156 216 207 245 47 255 255 255 255 for IP 216 207 245 47 192 168 1 156 255 255 255 0 for network 192 168 1 0 24 Mac Address Set source Mac of connection Either IP or Mac Address must be set Action 50 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Accept Accept the access from remote hosts Drop Drop the access from remote hosts Name SlFlocal Description accept sip package from local network Deen 166 1 0 Deen N 295 255 255 0 Action ACCEPT Ve 3 Auto Defense Limit connections from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for connection Rate The maximum packets or connections can be handled per second Proto
46. ls Help ATCOM PBX Configuration System ATCOM IP Phone Configuration Sys X 192 168 1 202 user asp Q C H Google lt Ctr1 K D K gt iy 4 A AW atc m ATCOMIPBERONE PEGE Conti System Status S Account Account 3 admin Network KR Account SIP Enable gt oll ite ay Diniy Nant ae LL Phone Settings 3 Authenticate ID Password gG ggeeg Password set in APBK l for this extension Update 7 p SIP Server SIP Port 5060 Phone Book z Use Outbound Proxy No wi The Pen Call Log Outbound Proxy Server Outbound Proxy Port 5060 Register Expires 20 Subscribe Expires 3600 Transport Type vi SIP 100Rel Require No EI Must be the same as that in APBX for this extension Codec Configuration Dieter Codec 6726 wi User Prefer Codec Only No EI DTMF Tx Method RFC2833 v Call Feature Setting Login the web administration page of IP phone and set the account information After successfully register with 6000 and 6001 you can make interior calls among 6000 6001 6101 FXS now 3 4 Extensions Status 16 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom This page is used to check the extensions status _ idle The extension is registered and idle Busy The extension is on the phone H Rin
47. mail follow me ring timeout here 66 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 at IPPBX IP02 User Manual com Voice Mail General Call Recordings Name 6003 Call Detail Records Voice Mail Personal Settings Voice Mail Enable Yes Vv Voice Mail Access PIN Code 6003 Mail Setting C Enable Sending Voice Mail to Email Email Address Follow Me Call Forward F Always M When no answer M When busy Forward To voice Mail O Number Other Options Ring Out 30 Dono Finish 67 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299
48. n Time Sets the amount of time in milliseconds that the hook flash must remain depressed in order for IPPBX to consider such an event a valid flash event The default value of it is 1250 ms and it can be configured in 1 ms increments Sequential Hook Flash Interval Sets the amount of time in milliseconds that must have passed since the last hook flash event received by IPPBX before it will recognize a second event If a second event occurs in less time than defined in here then IPPBX will ignore the event The default value is 750 ms and it can be configured in 1 ms increments 6 Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party the third party can be a voicemail box ring group mobile telephone and so on 10 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom When callee is No Answer Busy Unreachable incoming calls will go to voicemail by default if voicemail is disabled call will be hung up 8 General Extension or rr O Regain Hook Flash Duration Time Sequential Hook Flash Interval Follow Me Call Forward G Fi Always When no answer When bu sy Fopward To Gi Voice Mail Number Pickup Group O call Waiting Ring Out CN Use Web Interface ON Storage Quota Privilege GD Cl pnp SR LI can Recording gp 7 Other Options P
49. n patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any Digits from 2 9 1234 9 means Any Digits in the brackets in this example 1 2 3 4 5 6 7 8 9 means one or more digits will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible For example Once set Dial Pattern 2XX Strip 0 that means any calls to 200 299 will be forwarded out Please do not simply set it to X otherwise all telephone numbers with 2 or 2 digits will be matched this outbound route probably affect your interior calls unless your local extensions is just a single figure Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks See example in Chapter 6 Prepend these digits Allows the user to specify digits that are prepended before the call is placed via the trunk Password Authentication for Selected Extensions before dialing out Outbound Extension Selection Select extensions which can dial out with this outbound route In my case only 6000 and 6001 can dial out with this trunk Outbound Trunk Selection Select trunks which calls are forwarded out through 26 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Gen
50. ng this time could cause damage to the system You need to choose the product model and extension length prefix the first time to login IPPBX after it is reset to factory default settings 62 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Ka 192 168 1 100 admin express setup html S Google Ltrit tK Ei KH z Ge e A a v eg ef i i 4 Product Model po IP01 IP02 IP04 IP08 IP2G4A IP4G amp 192 168 1 100 admin express setup Html C B Google CtrL k E De se BF A w e R O i Extension Length 4 Extension Prefix 6 i 192 168 1 100 sdmin express setup Himl B Google lt Ctrl K gt D CN hd e hd A e P E Extension For SIP User Extension For FXS Part Extension For Ring Group Extension For Paging Group Extension For Conference Extension For Queue Extension For IVR e DD 63 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 11 Reports 11 1 Call Detail Records Display the Call Detail Records the operation for it can be search delete and download 1 Search Users can search the records they needs according to Source Destination and or Time 2 Delete IPPBX supports two delete operat
51. rcece tesa nnair E a EENAA ANAE A Eaa Ana NEEE EAn 59 109 E lg ele GE 61 10G BACKUP re Lee 61 107 TTI OOU Ce EE 62 11 Kelten 64 TI CalDetdl re EE 64 NC 6 E 64 12 Web Interface for En Ee E 65 2 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual 1 Introduction Overview of the IPPBX atcom ATCOM IPPBX is a SIP based IP voice switch with a small embedded OS and rich GUI Graphical User Interface providing a powerful networking and corporate communication function With it users can quickly deploy an internal communication system for enterprise as well as configure conveniently applications and value added services on IP PBX via its GUI to fit enterprise s own various demands Targeting for SOHO user and SMB market with an easy to use graphical interface IP02 provides a cost saving solution on their telecommunication data needs With IP02 company with branch offices in different countries can be easily combined together to work like a virtual single office through internet Hardware Specifications CPU NAND Flash SDRAM Analog Port Network Interface Measurement and Weight Inner box G W unit Carton MEAS Units per Carton G W CTN Function Features Voicemail Voicemail to Email Blind Attended Transfer Call Forward Call Parking Do not Disturb DND Group Directed Pickup Call Recording Call Waiting Call Ro
52. re Callback T lCall Recording Destination Type Callback Name A name for the Callback Callback Number Enter the number to dial for the callback Leave this blank to just dial the incoming Caller ID Number Delay before Callback Enter the number of seconds the system should wait before calling back Call Recording Check this option to record all calls made by this Call back User can check the recording with record account password is the same with admin PATH Choose the destination which IPPBX will bridge to caller For Example 1 Set Callback 42 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX WC User Manual o COM General Callback Name callbackNumber Delay Before Callback ER L Call Recording 2 Set inbound route for FXO trunk General Inbound Route Name o Caller ID CS Inbound Trunk Selection Available Trunks Selected Trunks Destination 43 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom 3 Dial into IPPBX from PSTN number and hang up immediately once the call is connected Then IPPBX dial extension 6002 after 6002 answer the call IPPBX dial caller and bridge them 7 7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings it let two ends
53. rence Hunt Ring Group VOIP Extensions 6000 to 6099 Conference FXS Extensions 6101 to 6108 Callback Ring Group Extensions 6600 to 6609 Paging Intercom ging IVR 6680 to ees Time Intervals Paging Group Extensions 6700 to 6709 Queue SS Conference Extensions 6800 to 6809 DISA Queue Extensions 6900 to 6909 Blacklist Options WE 2 Extension Preference Defines the range for VOIP FXS Ring Group Voice Menu Paging Group Conference Queue Extensions The extension length must be between 3 and 9 digits The maximum quantity can be supported for each are as below 4 Create SIP trunk to communicate with VoIP provider In this page we can also configure the service provider trunk which doesn t need the use name and password for authorization when you have bought a trunk from provide with IP address only please choose service provider trunk 4 1 Create SIP trunks Go to PBX Settings gt Trunks Click to add a new SIP trunk Type SIP Trunk Name A unique label to help you identify the trunk 23 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Provider Hostname IP Hostname or IP of your VoIP provider default port is 5060 Account Name The username that your service provider configured Authuser The username that your service provider configured for authentication
54. rent from the one you re going to load in IP phone it will cause problems in IP phone Line You can configure the line key settings for this IP phone 10 2 3 Unconfigured Phones In this section IPPBX will scan all the supported IP phones and display here you can click the Edit button of IP phone and input the corresponding information in the pop up window Unconfigured Phones can P Modify Selected Phones LO CH Di C MAC Address Manufacturer Operation 1 80 82 87 00 C4 48 ATCOM Edit 2 CT 80 82 87 01 04 D6 ATCOM Edit a OG DLC DO A0 ATC OM di Al Enable fi Fhone Type MAC Address 80 82 87 00 04 48 New Version Manufacturer DND Firmware Disabled w Firmware Version 226 10 2 4 Upload Phone Configure Click Upload a file and choose the configure file of IP phone in the popup window NOTE the file format must be xml 10 3 Date amp amp Time Set the date and time for IPPBX The settings will take effect immediately 58 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 atcom IPPBX IP02 User Manual Automatically Synchronize with Internet Time Server NTP Server pool pp org Daylight Saving Time 1 General There are two ways to set Date Time for IPPBX a NTP server Make sure the connection between IPPBX and NTP server is OK if the N
55. rk Calls 701 720 a Time Intervals Park Time Before Recalled Second 60 Queue Call Forward DISA C Reset to Default 70 Q Blacklist C Cancel Unconditional Call Forward 071 Options SIP Settings IAX Settings SMTP Settings Music On Hold Custom Prompts Custom Dialplan C Enable Unconditional Call Forward KA Cl Enable Call Forward On Busy C Cancel Call Forward On Busy F Enable Call Forward On No Answer CI Cancel Call Forward On No Answer 073 C call Forward to Number C Call Forward to Voice Mail 074 F Enable Do Not Disturb Fi Cancel Do Not Disturb 075 Enable Cancel Unconditional Call Forward Enable Disable call forward Always function Enable Cancel Call Forward On Busy Enable Disable call forward When Busy function Enable Cancel Call Forward On No Answer Enable Disable call forward When No Answer function Call Forward to Number Set the destination for call forward to number by dialing 74 default code can be changed if the number is not set yet dial 7 4 number to set it Call Forward to Voice Mail Set the destination for call forward to voicemail Enable Cancel Do Not Disturb VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 w EC dE ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom
56. s Create New Phone Enable Enable auto provisioning for this phone Phone Type Choose the Phone Type 56 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom MAC Address Input the MAC address for the phone New Version Make sure your phone is with the newest version If yes IPPBX will generate the configuration file for IP phone Manufacturer Choose the manufacturer DND Enable or Disable DND Call Waiting Enable or Disable Call Waiting Auto Answer Enable or Disable Auto Answer Phone book Enable or Disable Phone book update If this option is checked you must add or upload phone book first General Enable e Phone Type MAC Address 80 82 87 01 04 D2 New Version Manufacturer Call Waiting Auto Answer Phone Book Ring Tone Firmware Firmware Version Extension Line Active Ring Tone Enable or Disable Ring Tone If this option is checked you must upload phone book first Firmware Enable or Disable Firmware update If this option is checked you must upload firmware first Firmware version If Firmware option is enable you must input the correct firmware version here 57 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom NOTE If the firmware version is diffe
57. sions Paging Intercom Trunks Add Inbound Routes Outbound Routes Paging Group Number p Duplex O Feature Codes IVR 6001 IAX 6000 SIP Hunt Ring Group Paging Group Members Conference Callback Paging Intercom Time Intervals 3 9 Options 1 General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set Max Call Duration This defines the maximum amount of time in seconds for a interior call 0 means no limit default is 6000s Music On Hold This define which Music on hold is used when transfer call park on hold Conference etc Tone Region This defines how the default dial tone busy tone and ring tone look like please select your country or nearest neighboring country here 22 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 atcom IPPBX IP02 User Manual System Status PBX Settings Network Settings System Settings Reports Logout Extensions General Preference Trunks Ring Timeout 30 a Max Call Duration 6000 a Inbound Routes Music On Hold default v E Tone Region United States North An Y amp Outbound Routes F Follow Me Prompt no Vv Feature Codes VR Extension Prefe
58. sturb once checked the extension will be unavailable Call Recording Check this option to record all interior calls made by this extension user can check the recordings on the personal web portal and with record account password is the same with admin too 3 2 SIP extensions SIP extension is a SIP Account that allows an IP Phone or an IP SoftPhone client to register on IPPBX It can be created modified deleted one by one or in batch 3 2 1 Add new extensions a Add single extension Click a to add an extension NOTE SIP extension number range is defined in PBX Settings gt Options gt Extension Preference changing it can create extensions in others number range 1 General Type SIP Name A character based name for this extension i e Bob Jones Caller ID CID showed in the other s phone during a call default is Extension Extension Extension number i e 6000 it is associated with this particular user phone Password 12 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Authentication for SIP phone to register and make calls 2 SIP Setting NAT Try this setting when IPPBX is on a public IP communicating with devices hidden behind a NAT device broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP
59. ult Play Delete 8 2 Custom Prompts Manage prompts used for Voice Menu It can be recorded by extensions or uploaded from local PC the format should be WAV 16 bit mono 8000 Hz and GSM the size should less than 4 MB Record Mew Prompt ata Upload a Prompt Name Operation hello world Record Again Play Download Delete 8 3 Language Setting Set the language of default system prompt audio English is supported by default French Italian Russian and Spanish need to be download from Internet when chose at the first time Make sure gateway is right set so that IPPBX can access Internet Language Setting Extensions es Language English vO Inbound Routes Outbound Routes 9 Network Settings Description of LAN WAN and DHCP server settings can be found in Chapter 2 All network settings will take effect immediately when you save the change 9 1 Web Access Choose the web access protocol and port for web server here HTTP and HTTPs are both supported default port is 80 and 443 respective 49 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom System Status PBX Settings Network Settings System Settings Web Access Setting Web Access Web Access Mode HTTP O HTTPS WAN HTTP Port 80 H HTTPS Port LAN K 9 2 Firewall Firewa
60. uting Caller ID BLF Support Music on Hold Video Call PPPoE 400MHz Blackfin 532 Chip 256 M 64 M 2 WAN LAN 100 100 28mm 0 36KG 456 442 362 mm 21 units CTN 17 KG CTN Authentication before call outbound User WEB portal Blacklist Call Detail Records CDR Conference Ring Group Call Queue Call Back IVR Intercom Paging IP Restriction Firewalls DDNS DHCP Server VLAN 3 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Port Forward VPN client External Storage Auto Provisioning Storage Quota Privilege Custom Dialplan Auto call recording Integrated built in packet capture tools 2 Connection and Change IP Address of IPPBX 2 1 Connection The default IP address of IPPBX is WAN 192 168 1 100 255 255 255 0 LAN 192 168 10 1 255 255 255 0 There are two network interfaces WAM and LAN in IP02 it can be used as a router WAN port connects Internet and LAN port connects local network ig LAN WAN 192 168 10 1 tpcard vicp cc Ext 6006 PZ ON NS Ext 6005 Ext 6001 Ext 6003 192 168 10 192 168 10 3 Fxt 6002 192 168 10 5 Ext 6004 192 168 10 4 192 168 10 6 If you do not want IPPBX to act as a router and put it behind a router please connect WAN port to your local network lt VY E el J S y ax aA LE
61. voice mail pin code as username and password sed General Caller ID 6000 GI Extension em GE Password pw 000 ah Sip Settings Can Reinvite O DTMF Mode GD SIP Quality Voice Mail Enable Voice Mail Voice Mail Access PIN Code Ch Mail Setting LJEnable Sending Voice Mail GD Email Address Follow Me Call Forward Always M When no answer M When busy Forward To Voice Mail Number Pickup Group C call Waiting Ring Out use web interface Storage Quota Privilege CH LJ Call Recording gp 14 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Storage Quota Privilege Set capacity of disk space for this extension to store voicemail Restricted 1 M Basic 2 M Regular 3 M Privileged 4 M Super 5 M NOTE If you have set System Settings gt External Storage and set Move Files Created Before 0 days ago This storage limitation will be of no use DND Do not disturb once checked the extension will be unavailable Call Recording Check this option to record all interior calls made by this extension user can check the recordings on the personal web portal and with record account password is the same with admin too Advanced Configuration Advance Configuration Preferred Codec J Enable IP Restriction SIS Permitted Rule 1 Ir f lip address subnet mask
62. w voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom This allows a message like Thank you for holding your call is important to us to be played at regular intervals while a caller is in the queue NOTE The key point with announcements is that they are only played within the timeout retry period set on the queue For the most part this works OK as when all queue members are busy unavailable the timeout retry period is effectively ignored i e you can consider the queue to always be in this state and announcements will be played as per your setting of the announce frequency and periodic announce frequency parameters When a handset is available and the queue is ringing it the timeout retry timeouts become critical For example if you want announcements every 20 seconds but the timeout is set to 60 seconds when a queue member is ringing you will only ever get announcements every 60 seconds 5 Event This allows callers waiting in the queue to dial a key to go to other destination 6 Failover Destination This define the failover destination for callers when the max wait time is up 7 Others Music On Hold select Music On Hold Class for this Queue Leave When Empty This option controls whether calls already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents logged in or if all logged in agents
63. ware NOTE DHCP TFTP way can only be used when IPPBX is act as router and DHCP User should reboot the phone manually after the configuration on web page 10 2 1 Auto Provisioning 1 Phonebook You can add your contacts here and when you use phone provisioning IP phone will download the phone book Add 55 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom Name Input the name of this contact Type These are two types Directory and Blacklist Number Input the number here Upload phonebook You can upload a phonebook before auto provision which will be provisioned to the IP phone when using auto provision feature to configure your IP phones The format of phonebook should be xml NOTE All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way 2 Ring Tone You can upload a Ring Tone before auto provision which will be provisioned to the IP phone when using auto provision feature to configure your IP phones NOTE Ring tone must be wav file 8k sampling rate 8 Bit u law compression File size should lt 200Kbytes 3 Firmware You can upload a firmware before auto provision which will be provisioned to the IP phone when using auto provision feature to configure your IP phones NOTE the file format must be fw 10 2 2 Configured Phone
64. ws a person to park a call on IPPBX and continue the conversation from any other telephone set The call flow should be like below 1 A and B are on the conversation 2 Adial call park code e g 6 PBX will tell A a park extension e g 701 and then hang up the call B is parked on PBX 3 C dial park extension 701 PBX will bridge C and B 3 Call Forward Users can configure their follow me settings via their phones Reset to Defaults 18 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 at IPPBX IP02 User Manual com Reset follow me settings by dialing 70 default code can be changed After dialing in PBX will prompt a beep then the setting is completed and the call will be hung up NOTE Default Follow Me settings are as below Always Disabled U When no answer Enabled When busy Enabled Forward to Voice Mail System Status PBX Settings Network Settings System Settings Extensions General C call Recording KR E M Checking Voicemail 2 Q Inbound Routes Attended Transfer 3 D M Blind Transfer 03 4 Outbound Routes i 4 i j 04 a A C Group Call Pickup 4p C Direct Call Pickup Hz IVR C intercom E Gi Hunt Ring Group Call Park Conference O call Park amp 1 Callback Paging Intercom Extension Range to Pa
65. ypes file user dialplan and dahdi user This file aimed at defining a user It can define a user with an optional SIP phone Dahdi phone and or just about any other type of phone dialplan This file contains the dial plan of Asterisk the master plan of control or execution flow for all of its operations It controls how incoming and outgoing calls are handled and routed This is where you configure the behavior of all connections through IPPBX dahdi Asterisk cmd DAHDILookup configuration NOTE You must prefix custom_ to your custom file and context to avoid conflict with the system file users conf extensions conf and chan_dahdi conf Custom Dialplan type Choose a file No fle selected 7 9 Blacklist Block incoming calls from specified numbers Blacklist Number 46 ATCOM TECHNOLOGY CO LIMITED VolPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 IPPBX IP02 User Manual atcom If a number in blacklist dial into IPPBX caller will hear following prompt Then number you have dialed is not in service Please check the number and try again Then system will then disconnect the call 7 10 SIP Settings 1 General UDP Port Set the SIP port UDP which IPPBX is listening to Enable TCP Enable TCP protocol for SIP TCP Port Set the SIP port TCP which IPPBX is listening to Registration Subscription Time Max Maximum duration in seconds of a

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