EmWave Desktop User Manual - Bio
Contents
1. 13 A close to ideal smooth coherent heart rhythm pattern looks similar to the image below o Example 1 Nearly Ideal Smooth Coherent Heart Rhythm Pattern In most situations good physiological coherence will not result in quite such an ideal waveform Starting out it is likely to look more like this Example 2 Incoherent Heart Rhythm Pattern As you practice the Quick Coherence technique and attempt to be come coherent the shape of the line will gradually change from a jag ged incoherent line to a smooth coherent pattern 14 View Your Coherence Ratio The main session screen presents a continuously updated view of your physiological Coherence Ratio Current Coherence Level and Current Heart Rate reading during a session The information is updated every five seconds in correlation with your heart rhythm pattern As the data is continuously added the program averages the ratios and adjusts the levels throughout the session Dur ing an active recording session the Coherence Ratio reflects the aver age levels of coherence over the entire length of the current session The Coherence Ratio bar chart is divided into three levels Low Me dium and High coherence The total of the Low Medium and High coherence scores will always equal 100 percent The Coherence Ratio bar chart shows how much time you have spent in low medium and high coherence levels during your session The goal is to improve your high coherence ratio2. functions as you could after stopping a regular session 24 Playing a Game You can choose a game from the emWave Menu or you may click the Games icon from the Session or Progress Windows From the drop down list choose one of the three games vig Balloon Game pAs Rainbow Game A Garden Game After clicking the game you want to play the game opens up in a sepa rate window For example the Balloon Game is selected and shown below To start the game click the green Start button located in the lower right corner of the screen You will see a message emWave is calibrating for a few seconds The game has started once you see one of the coherence bar indica tors light up Shown in the picture below 4 23 B To stop the game click the Stop button which has replaced the Start button and then Exit the game The games run in conjunction with the monitoring of your heart rhythm After you have finished a game you can immediately review your data on the Session Screen or view it later from the Progress Screen 26 Running the Emotion Visualizer The Emotion Visualizer is a graphic display that changes as your coherence level changes As you focus on positive emotions like care appreciation or love the visual images change to reflect your emotional coherence level The dynamic visuals provide feedback to further build awareness of when you are increasing your coherence by self generat ing
3. M drive Double Click emWave Desktop file The first screen you will see includes the emWave Desktop Installer file Double Click emWave Desktop installer icon Next you will see Welcome to the emWave Desktop Installer which will guide you through the Installation process Press Continue Next read the License Agreement When you press continue a pop up will ask if you wish to Read the License Disagree or Agree Press Agree to Continue Installation Type is the next step A Standard Install on Macintosh HD is the default Install Location Click Install to continue The installer requires that you type your password and press OK to continue Follow the on screen installation instructions emWave Desktop will now configure your installation and copy the files to your computer After installation is complete we suggest you review the Help files es pecially the Quick Start Guide which will help you set up the hardware and start a session Note after installation you may be prompted to download updates In order to have the most current version of this application it is strongly recommended that you download the updates Installing the Software on a PC To install the program you need the Registration Number located on the back of this Owner s Manual When you re ready to install the software insert the emWave PC soft ware CD into your CD ROM drive The installer does not automatically start Go to My Computer and d
4. Practice with emWave Desktop allows you to learn to increase your time in higher levels of coherence 15 Coherence Ratio Coherence Ratios o OW Medium High y 100 el 50 jy y ED o In the image above this person was in e Low Coherence 37 of the time e Medium Coherence 23 of the time e High Coherence 40 of the time The illuminated box shows the current state of coherence while running a session Ideally you will want to be in High Coherence 100 of the time The Current Heart Rate display reflects the average heart rate for the most current five seconds of data recorded So every five seconds em Wave Desktop averages your heart rate and displays that average 16 After ending a session it will show the average heart rate for the entire session 63 The three Coherence lights shown below reflect your current coher ence level C O 22 4 38 Coherence Remember there is a little bit of lag time between when the data is recorded and when it is analyzed and viewable to you through the displays mentioned above Also remember to improve your Coherence Ratio by practicing The Quick Coherence technique 17 Stopping and Saving a Session a To stop the session simply click the Stop Button After stopping your session your data is automatically saved A special feature of emWave Desktop is the ability to review any of your past sessions Online help includes information on how to re
5. SOFTWARE installed on a single computer only at one time for use by a single individual unless you have signed a site license agreement which supersedes this agreement You may not distribute the SOFTWARE or accompanying materials with other products without Ql s prior written permission You may not rent or lease the SOFTWARE but you may transfer your rights under this Agreement on a permanent basis provided that you transfer this SOFTWARE License Card all copies of the SOFTWARE and all accompanying materials and the recipient agrees to the terms of this Agreement Any transfer of the SOFTWARE must include the most recent update and all prior versions of the SOFTWARE and accompanying materials c Copying QI grants you the right to install and use exact copies of the SOFTWARE PRODUCT on your computers You may also make copies of the SOFTWARE PRODUCT as may be necessary for backup and archival purposes d Notice to Users You shall inform all users of the SOFTWARE of the terms and conditions of this Agreement For purposes of this Agreement use means loading the SOFTWARE into computer memory of any kind including RAM and installation on a hard disk or other storage device You may gain access to the SOFTWARE from a hard disk over a network or any other method you choose so long as you otherwise comply with this Agreement 2 COPYRIGHT The SOFTWARE is owned by QI and is protected by United States copyright laws and international treat
6. dssedseidsaseddcedatcessacpensecdscs cessed ecensacesntcetets 11 view The Dala ecien a A AN 13 View Your Coherence Ratio ecccceeeccecceeeeesieeeeeeeeeteeeeeeenee 15 Stopping and Saving a SESSION eects eeeeeeeettttteeeeeeaees 18 Key Features Accumulated Coherence SCOPe c cccccceceeeeeeeeeeeeeeseenneeees 19 Power Spectrum advanced USE cccceeeseeeeeeettteeeeeeenaees 21 Running the Coherence Coach cccceceeeseeeteteeeeeseeeees 23 Playing Game scien tite aceedernoardebsanvveceste ieee delaras 25 Running the Emotion VisualiZer ec cceeceeeeeteeeeeeeeeeeeeeeneees 27 Additional Hel p ecceesseeeceeeceeecneseeeeeeeeeeeeeneeeeeeeeeseees 28 Usage Copyright Patents License and Warranty 29 3 Basics About this Manual This manual is a short guide for emWave Desktop It is not intended to cover all the topics or the full functionality of emWave Desktop For more extensive information access the Help menu and Quick Start Guide within the software or visit our online support center at http support emwave com Package Contents emWave Desktop software CD USB module Ear pulse sensor Owner s Manual Installing the Software on a Mac To install and run the program you need the registration number lo cated on the back of this Owner s Manual When you re ready to install the software insert the emWave Desktop software CD into your CD RO
7. e Registration Card Note If you already have an online store account with us sign into that account to register your product Installing the Hardware Make certain your computer is turned on you have installed the emWave Desktop software and you have the following hardware USB Module USB Ear Sensor Step 1 Connect the ear sensor cable to the USB module and plug it into an available USB port on your computer After the connection is established the lights on the USB Module briefly illumi nate while it performs a self test After the self test is completed the LED light on the USB Module goes off and re mains off until you begin your session USB module 2 Connect the Ear Sensor Clip the ear sensor to your earlobe and the lapel clip to your clothing Slide the lapel clip along the wire to a com fortable position You might have to reposition the sensor to get accurate pulse detection The ear sensor should be attached directly to your earlobe The ear sensor detects your pulse more easily if your ear is warm You can warm your ear by briefly covering it with your hand before clipping on the sensor Note You can also use the emWave finger pulse sensor instead of the ear sensor Go to the HeartMath online store to see the avail able sensor devices www heartmathstore com 10 Start a Session After properly connecting the ear sensor click the Start but ton While the sensor is calibrating y
8. eC MWeda VE Desktop stress relief system Owner s Manual for PC and Mac Welcome to the world of emWave Technology The patented emWave Technology is designed to help you transform stress build resilience and increase performance in all areas of your life emWave Technology developed by Doc Childre is a unique training system based on years of research on stress emotions and perfor mance It objectively monitors your heart rhythms and confirms your physiological level of coherence Coherence is a state of synchroniza tion between your heart brain and nervous system which has been proven to have numerous mental emotional physical and even spiri tual benefits Coherence is not just relaxation Coherence is relaxation and revitalization at the same time With practice you learn how to shift into coherence at will and readily see and experience changes in your heart rhythm patterns as you practice the Quick Coherence technique or other HeartMath techniques Table of Contents BASICS cia ccsicniicscecsaierisnsseduncsasssisesseasesandvesseasesuesnedenstesveseuaxexsrene s 4 Aboutthis Manual ssion Quateetahaien dana taddied 4 Package Conte mts enrcnnanns enn 4 Installing the Software ON a MaC c ccccceeeeeeeeeetteeeeettteeeeeeeeee 5 Installing the Software on a PCO esseesseesssssrssesrreserisrrsseerrreersens vA Installing the Hardware c cccsicceccccseesesccneceesteecceeeedecceeseetenee 9 Starta Sessi siiceciecesescc
9. f premature ventricular contractions PVC s or children who are unable to sit still may be unable to use the emWave Desktop successfully 35 zZaHeartMath 14700 West Park Ave Boulder Creek CA 95006 www heartmath com copyright Quantum Intech Inc 2010 emWave Desktop user man 111909
10. he Rights in Technical Data and Computer Software clause at 252 227 7013 For civilian agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph a through d of the commercial Computer Software Restricted Rights clause at 52 227 19 and the limitations set forth in Quantum Intech s standard commercial agreement for this software Unpublished rights reserved under the copyright laws of the United States 29 EmWave Desktop SOFTWARE LICENSE AGREEMENT YOU MAY NOT LOAD OR USE THE SOFTWARE WITHOUT THE CONSENT OF THE SOFTWARE OWNER WHO DOES NOT CONSENT UNLESS YOU ACCEPT THE TERMS AND CONDITIONS IN THIS AGREEMENT BY INSTALLING OR OTHERWISE USING THE SOFTWARE YOU ACCEPT ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT This is a legal agreement the Agreement between you either an individual or an entity the end user and Quantum Intech Inc QI Use of the enclosed software including the accompanying hardware collectively the SOFTWARE indicates your acceptance of these terms and conditions If you do not agree to the terms of this Agreement promptly return the SOFTWARE package and the accompanying hardware and other accompanying materials to the place you obtained them for a full refund 1 GRANT OF LICENSE By this Agreement QI grants you the following rights with respect to your use of the SOFTWARE a License If you are an individual QI grants a license to you to i
11. if QI or any of such suppliers has been advised of the possibility of such damages In such case QI and their respec tive suppliers entire liability shall be limited to the amount paid by you for the SOFTWARE Because some states provinces countries do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you INQUIRIES Should you have any questions concerning this Agreement or the Limited Warranty or if you desire to contact QI for any other reason please contact our subsidiary HeartMath LLC 14700 West Park Avenue Boulder Creek CA 95006 or call 831 338 8700 EMWAVE USB MODULE AND PULSE SENSOR LIMITED WARRANTY The Basic Coverage The module and pulse sensor are warranted to the original owner for a period of ONE YEAR from the date of original purchase against defects in manufacturing by Quantum Intech QlI not by the dealer from whom the equipment was purchased What QI Will Do If the module or sensor develops such a defect within the one year period the item will be repaired or replaced with a new or thoroughly reconditioned and inspected item provided defective items are returned with a US 5 00 check or money order to cover costs of postage handling and service this is not a repair charge Additionally this warranty requires that you enclose proof of purchase and date of purchase 33 This Limited Warranty Does Not Cover QI will not repair defec
12. ished under license and may only be used or copied in accordance with the terms of such license The information in the documentation is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Quantum Intech Inc QI Except as permitted by such license no part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical recording or otherwise without the prior written permission of Ql Please remember that existing artwork or images may be protected under copyright law The unauthorized incorporation of such artwork or images could be a violation of rights of the author s Please be sure to obtain any permission required from such authors emWave Personal Stress Reliever Coherence Coach and Emotion Visualizer are registered trade marks of QI HeartMath is a registered trademark of Institute of HeartMath Quick Coherence is a reg istered trademark of Doc Childre Pentium is a registered trademark of Intel Inc All other products or name brands are trademarks of their respective holders Written and designed by Quantum Intech Inc 14700 West Park Avenue Boulder Creek CA 95006 phone 831 338 8700 http Awww quantumintech com info quantumintech com For defense agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph c 1 ii of t
13. nstall the SOFTWARE and use it for your personal use on any computer that you own or lease In the case of a leased computer you agree to remove the SOFTWARE from that computer should you cease leasing it If you are an entity QI grants a license to you to install the SOFTWARE on a computer at your place of business for use as a self directed training program Authorized resellers of the SOFTWARE may use the SOFTWARE to give demonstrations of the product to multiple individuals and may instruct individuals on how to use the SOFTWARE but may not charge customers for the demonstration sessions Health Practitioners may use the SOFTWARE as a tool in the normal course of their delivery of health services Hospitals clinics companies schools and other organizations may make the SOFTWARE available on a public computer for demonstration purposes as long as fees are not charged for this use 30 QI does not grant you a license to use the trademarked terms Quick Coherence Freeze Framer Emotional Management Enhancer emWave nor any other trademarked terms of QI the Institute of HeartMath or HeartMath LLC in advertising or marketing b Transfer You may transfer the SOFTWARE licensed under this Agreement to another computer as often as you like If you are an individual you may have the SOFTWARE installed on multiple computers simultaneously provided that all said computers are owned or leased by you If you are an entity you may have the
14. ou will see the following ada screen You will see the pulse wave at the bottom of your screen Once the ap plication is finished calibrating the lower half of the screen will change and show your Accumulated Coherence Score and your Coherence Ratio For best results getting a reading please be still and quiet Talking or moving reduces the accuracy of the sensor Taking a few deep breaths before attaching the ear sensor may help you to relax and get a good reading Note You may need to move the sensor to another part of your earlobe to get a good reading After repositioning the ear sensor it may take a few seconds to register your pulse After the sensor has calibrated your pulse the following screen shows emWave Desktop in Record Mode ane united ema ENSAI TAA 4 Lannan AAAA V o 6e C EENEN E 2 J If you are seeing red lines artifacts in your heart rhythm pattern adjust your sensor until your pulse wave data shows distinct smooth wave forms 12 View the Data Viewing your heart rhythm pattern during a session will show you a great deal about your internal physiological states It contains informa tion about the constantly changing state of your autonomic nervous system Ultimately the heart rhythm pattern itself offers you even more information than your numerical Accumulated Coherence Score
15. ouble click the CD Rom icon Double click on the emWave PC File The install program for emWave PC will open Click Next to begin the installation Read the License Agreement To continue you must accept the terms by clicking on the accept button below the terms The installer is a simple application that will only take a few moments to install the program Once installation is complete we suggest you review the Help files especially the Quick Start Guide which will help you set up the hardware and start a session Note after installation you may be prompted to download updates In order to have the most current version of this application it is strongly recommended that you download the updates 7 Registering the Software When you first open emWave Desktop you will be prompted to register the software Please register your software so that we can send you updates and other announcements To register via the Web After installing emWave Desktop make certain your computer is connected to the Internet Go to the Help menu Click the Register emWave Desktop link The Online Product Registration page will open Fill out the form and click the Create Account button at the bottom of the page To register via mail Fill out the enclosed Registration card with your information Affix one of the emWave Desktop registration number stickers to the Registration Card or print the number onto the card Mail th
16. positive emotions You can find the option to run the Emotion Visualizer under the Run menu or by clicking on the balloon icon Click on the start button located on the Emotion Visualizer to begin a session using the Emotion Visualizer Once data is being recorded and you are running a session practice the Quick Coherence technique to enhance the visualization experi ence You can stop your session from the emWave Desktop view or from the Emotion Visualizer Toolbar You can then review your recorded heart rhythm data through emWave Desktop 27 Additional Help Help Files emWave Desktop is designed with extensive self contained j Help Files that cover a variety of detailed topics to assist in your KJ use of the product To access the Help Files click on the help icon To find a topic you can manually search through the table of contents and topics by keyword or use the search function Online Support Center The online support center provides extensive information to answer your questions To access the online support center go to the Help menu and click Support Online In the support site use the knowledgebase or search function to find the answer to your question Note Fill out the form at the bottom of the page if you want to submit any questions to the online support center 28 Usage Copyright Patents License and Warranty The emWave Desktop system including hardware software and documentation is furn
17. ss B and CE EN 55 02 and 55 04 Tested to comply with FCC standards for home or office use Manufactured under US Patent Nos 6 358 201 7 117 032 and 7 163 512 Australia Patent No 770323 EU Patent No 1156851 China Patent No ZL00807109 8 Hong Kong Patent No HK1042056 Korea Patent No 10 0616370 Canadian Patent No 2 364 032 34 Disclaimer Use emWave Desktop and the exercises contained in the software as tools for individual balance optimal performance and growth Although this instrument and exercises are believed to be very safe and have potentially great benefit no medical benefits or cures are expressed or implied These pro grams and exercises are not to be used as or used in lieu of any course of medical or psychological treatment Please note that emWave Desktop is designed to be a training and entertainment product None of the feedback summary data or logging data provided in the software is to be interpreted as medi cally diagnostic Finally heart rate variability patterns differ widely from one person to another There are no right or wrong patterns The coherence scores in the program and games are especially useful for comparing your own progress in increasing your ability to maintain a physiologically coherent state as you practice they should not be compared between one individual and another Individuals with heart irregularities such as atrial fibrillation or flutter or intense clusters o
18. the bars will focus around 0 1 Hz in the second region You can find more information about the power spectrum screen in the online help 22 Running the Coherence Coach To open the Coherence Coach choose Run Coherence Coach or choose it from within the balloon icon The Coherence Coach shown below opens Now connect to the sensor and press the Play Stop s L button to begin your Quick Coherence technique training The Heart Rhythm Display will run in conjunction with the Coherence Coach The coherence icon to the left of the Play Stop will show your coherence level 23 After the sensor has been calibrated use the slider on the right to ad just the volume and the slider on the left to adjust the Breathing Pacer Then follow along with the Coach After the audio training is complete you can continue to use the Coherence Coach by choosing one of the Anima tions from the menu shown right After the audio training is complete you can also go back over the steps by clicking the Quick Coherence Steps but waghprop ton on the bottom of the Coherence Coach shown below Animations amp Quick Coherence ae Play Pause To stop the session simply click the Stop Button on the session screen or the Stop Button in the Coach After you are finished with the Coach you can view your data in the session screen that has been running in the background You can perform all the same
19. this Limited Warranty shall be at Ql s option either a return of the price paid or b repair or replacement of the SOFTWARE that does not meet this Limited Warranty and that is returned to QI with proof of purchase i e a copy of your receipt This Limited Warranty is void if failure of the SOFTWARE has resulted from accident abuse or misapplication Any replacement SOFTWARE will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer IN THE U S amp CANADA NO OTHER WARRANTIES To the maximum extent permitted by applicable law QI disclaims all other warranties either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to the SOFTWARE and the accompanying materials This Limited Warranty gives you specific legal rights and you may also have other rights which may vary from state to state province to province or country to country 32 NO LIABILITY FOR CONSEQUENTIAL DAMAGES To the maximum extent permitted by applicable law in no event shall QI or their respective suppliers be liable for any damages whatsoever includ ing without limitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use or inability to use the SOFTWARE computer failure or malfunction or any and all other commercial damages or losses even
20. ts under the limited warranty related to servicing not performed by QI 2 QI will not provide any warranty service if your pulse sensor shows evidence that it has been tampered with misused or altered for example moisture damage sufficient to affect the proper function of the sensor damage to the case or visible damage to the wire or connector 3 QI IS NOT LIABLE FOR INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES Some states provinces countries do not allow the exclusion or limitation of incidental special or consequential damages so the above exclusion or limitation may not apply to you Your Rights Under Implied Warranties and State Province Law THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES OBLIGATIONS OR LIABILITIES QI LIMITS THE DURATION OF ANY WARRANTY IMPLIED BY STATE PROVINCE LAW INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE YEAR FROM THE DATE OF ORIGINAL PURCHASE Some states provinces countries do not allow limitations on how long implied warranties last so the above limitation may not apply to you This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state province to province or country to country emWave is a registered trademark of Quantum Intech Inc in the U S and other countries 2007 Quantum Intech Inc All rights reserved This device complies with FCC part 15 cla
21. view a previ ously saved session emWave Desktop automatically saves the data from each session and allows you to review your progress Multiple users can save their data to a personal file and there is no limit to the number of sessions that can be saved 00 08 26 18 Accumulated Coherence Score The Accumulated Coherence AC Score is a linear view of the AC Score With this score you can measure your progress over an individual session and compare between separate sessions Interpreting Your Accumulated Coherence Score The Accumulated Coherence Score value plotted in blue on this screen is linked to the amount of time you are in low medium or high coher ence 19 When you are in low coherence the slope of the line goes down When you are in medium or high coherence the line goes up The numbers on the left side of the screen represent points For every five seconds that you are in medium coherence you receive 1 point 1 For every five seconds you are in high coherence you receive 2 points 2 For every five seconds that you are in low coherence you lose 1 points 1 Increases and decreases in points are reflected in the upward and downward movement of the line After your score is greater than 5 you will see two lines on the graph sloping at an upward angle from left to right These lines represent a target area called The Zone Your goal is to accumulate points by staying in medium or high coherence
22. which will cause the blue line to move upward between the sloping lines into The Zone Using the Accumulated Coherence Score screen to view your relationship to The Zone can help you achieve and maintain higher levels of coherence To learn more about the Accumulated Coherence Score go to the online support site at http support emwave com 20 Power Spectrum advanced user Power Spectrum The emWave Desktop power spectrum screen breaks the HRV wave into its frequency components Each blue bar represents a sine wave ata particular frequency and amplitude If you mathematically com bined all of the sine waves represented by the blue bars you would get an approximation of the original HRV wave The power spectrum is useful because researchers have found out that the blue bars in the three colored regions indicate different states of activity in the auto nomic nervous system 21 There are three colored regions the VLF very low frequency dark colored region on the left shows sympathetic activation The LF low frequency region in the light colored middle region is the baroreceptor region which reflects the blood pressure control mechanisms between the heart and the brain and when in a coherent state indicates a syn chronization of the sympathetic and the parasympathetic branches of the autonomic nervous system The HF high frequency third region indicates parasympathetic activity As you shift towards high coher ence
23. y provisions Therefore you must treat the SOFTWARE like any other copyrighted material e g a book or musical recording except that you may transfer and make copies of the SOFTWARE in accordance with this Agreement 31 3 PATENTS No right or license is granted either express or implied under any patent wholly or partially owned licensed to or controlled by QI except that a license is granted under any such patent to use the SOFTWARE in accordance with this Agreement 4 OTHER RESTRICTIONS This SOFTWARE License is proof of your rights to use the SOFTWARE You may not reverse engineer decompile or disassemble the SOFTWARE except as permitted by applicable law This Agreement is governed by the laws of the State of California U S A without regard to the conflicts of laws and principles thereof EMWAVE DESKTOP SOFTWARE LIMITED WARRANTY QI warrants that the SOFTWARE will perform substantially in accordance with the accompanying printed materials for a period of one year from the date of purchase the Limited Warranty Any implied warranties on the SOFTWARE are limited to one year SOME STATES PROVINCES COUNTRIES DO NOT ALLOW LIMITATIONS ON DURATION OF IMPLIED WARRANTIES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU IN THE UNITED KINGDOM NOTHING IN THIS LIMITED WARRANTY WILL AFFECT YOUR STATUTORY RIGHTS INCLUDING YOUR RIGHTS IF ANY AGAINST QI CUSTOMER REMEDIES Q s entire liability and your exclusive remedy in respect of
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