Back-UPS HS 500
Contents
1. Do you accept all the terms of the preceding License Agreement If you choose No the setup will close To install APC Back UPS HS 1 0 you must accept this agreement InstallShield No Figure 3 InstallShield Licence Agreement Screen Replace Battery red is illuminated whenever the battery is near the end of its useful life or if the battery is not connected see above A battery that is near the end of its useful life has insufficient run time and should be replaced ie Chirps for 1 Minute Every 5 Hours this alarm is sounded whenever the battery has failed the automatic diagnostic test a TX RX green is illuminated whenever the Back UPS is sending or receiving data over the network ACT LNK green is illuminated whenever the Back UPS is connected to equipment and is ready and waiting to send or receive data Circuit Breaker the circuit breaker button located on the bottom panel of the Back UPS will stick out if an overload condition forces the Back UPS to disconnect itself from AC utility power If the button sticks out disconnect non essential equipment Reset the circuit breaker by pushing the button inward In situations where the Back UPS or connected equipment appears too sensitive to input voltage it may be necessary to adjust the transfer voltage This is a simple task requiring use of the front panel Power switch or it can also be accomplished using the Configuration Page Screen2. Call APC for service bulb is very dim have the AC utility power ACT Link Indicator is not illuminated Unable to link to the Ethernet port Connect another network device to the LAN connector checked by a qualified electrician Back UPS does not supply power to network devices during an outage Verify all network connections Internal battery is not connected Check the battery connections See Connect Install Battery Install Battery Cover under Installation on the front page of this TX RX Indicators are flashing document Back UPS failure Contact APC technical support Unable to browse to Back UPS HS Cannot access the Web interface of Using the Back UPS HS Software check the assigned Internet the Back UPS Protocol IP address of the Back UPS If the assigned address is 0 0 0 0 shut down the Back UPS HS Software and then restart the program The equipment providing DHCP will reassign an IP Address to the Back UPS Verify you can ping the Back UPS as follows Back UPS operates on battery although normal utility voltage exists Back UPS circuit breaker tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker located on the bottom of the Back UPS by pushing the circuit breaker button fully inward until it catches Open an MS DOS window and enter the Ping Command as ping XXX XXX XXX X
3. is Passed Load on Battery Backup Your battery backup is currently providing 146 Watts Staius Page 2 9 45 AM Tuesday 2 3 2004 J APC Back UPS HS Y Hood web2 Paint Figure 13 Back UPS HS 500 Status Screen 4 APC Back UPS HS 50 13 To change the configuration of the Back UPS or perform UPS maintenance you must log on to the web page Figure 11 by clicking on the UPS Settings button When this page is displayed enter a default Username of apc and a default Password of apc To change the Username or Password you must log on and then click Maintenance Figure 14 Note You can also access the Logon Page Screen by entering the IP Address into the Address line of your browser 14 15 APC Back UPS HS 500 Microsoft Internet Explorer JAN File Edit view Favorites Tools Help ay gt x a A p Search Sie Favorites media 2 A 33 http 192 168 1 102 Eg 8 Go Links APC Back UPS HS 500 Address Configuration Maintenance Please enter your username and password Username Logon Password Valid entries are 20 or fewer characters in length Logon required to change battery backup settings Logon Page Internet 3 3 40am Jf APC Back UPS HS APC Back UPS HS 50 Tuesday 2 3 2004 Figure 14 Log On Screen Using the Maintenance Screen Figure 15 you can perform a Battery Self Tes
4. is very low If supplying power to a computer directly from the Back UPS promptly save any work in progress and exit all open applications Shut down the operating system computer and the Back UPS ig L InstallShield Wizard Welcome to the InstallShield Wizard for APC Back UPS HS 1 0 The InstallShield Wizard will install APC Back UPS HS 1 0 on your computer To continue click Next Bact Cancel Figure 2 InstallShield Welcome Screen The software will then display the Licence Agreement Figure 3 Please read the Agreement and accept the terms by clicking Yes To decline the Agreement click No the software will not install InstallShield Wizard X License greement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement American Power Conversion Corporation SOFTWARE LICENSE AGREEMENT This software license agreement the agreement is a legal agreement between American Power Conversion Corporation as the licensor hereafter referred to as APC and you hereafter referred to as the customer for the APC software accompanying this agreement By clicking Yes or by downloading installing loading copying or otherwise using the software you represent that one of the following is true You have been authorized to accept these terms on behalf of the customer the entity on whose behalf you represent that you are authorized to act
5. Figure 16 in the supplied software see Install and Setup Software To adjust the transfer voltage proceed as follows 1 Plug the Back UPS into a the power source The unit will be in a stand by mode no indicators illuminated 2 Press the front panel power switch fully inward for 10 seconds All indicators on the Back UPS will flash to acknowledge going into Programming Mode 3 The Back UPS will then indicate its current Sensitivity Setting as shown in the following table Indicators Sensitivity Input Voltage Use When Flashing Setting Range for utility operation 1 Low 88 142 Vac Input voltage is extremely low or high Not yellow recommended for computer loads 2 Medium 92 139 Vac Back UPS frequently goes On Battery yellow and red factory default recommended 3 High 96 136 Vac Connected equipment is sensitive to voltage yellow red and red fluctuations 4 To select the Low Sensitivity setting press the Power switch until the yellow indicator is flashing 5 To select the Medium Sensitivity setting press the Power switch until the yellow and red indicators are flashing 6 To select the High Sensitivity setting press the Power switch until yellow and both red indicators are flashing 7 To exit without changing the Sensitivity Setting press the Power switch until the green indicator is flashing 8 Once in Programming Mode if the Power switch is not pressed within 5 seconds the Back UPS will exit Programmi
6. Placement Remove Connector Cover Remove Battery if wall mounting if not proceed at Step 5 www apc com Back UPS HS 500 User s Manual Remove battery Press cover release tab one each side and remove cover NOTE APC recommends your network equipment computer modem router hub or other networked devices be completely installed configured and tested prior to adding this UPS to the network Press the outlet cover release tab one each side and pivot cover off the unit Disconnect battery wires from battery Caution To prevent damage to the ribbon cable not shown that connects the cover to the UPS replace the cover after removing the battery Do not disconnect the ribbon cable 990 9234 2 04 from the cover or the UPS Mount Back UPS optional Connect and Install Battery Install Battery Cover Connect Cable Modem Connect Phone Line DSS or CATV Receiver or DSL to Surge to Surge Protection Protection optional optional Modem Phone Fax Network oo OOO o Te SS Ser APE RJ 45 RJ 45 Q E cm ee Connectors Connectors 10A 80 60 will accept RJ 11 Install battery cover m m To Hub or Router From Cable Provider To Cable Modem T Phone Internet VCR DSS or TV Connect and install and or CATV or Cable Box Press the outlet cover i Phone Line In From Modem release tab on
7. XX IP address of the device to be pinged The wall outlet that the Back UPS is Connect the Back UPS to another wall outlet or have a qualified connected to does not supply AC electrician check the building wiring utility power to the unit If a message similar to the following appears a communication link between your computer and the device has been established Back UPS does not provide expected backup time Pinging XXX XXX X X with 32 bytes of data Back UPS is excessively loaded Unplug non essential connected equipment such as laser printers Reply from XXX XXX X X bytes 32 2ms TTL 64 Note Devices that have motors or dimmer switches laser printers heaters fans lamps and vacuum cleaners for example should not be connected to the Back UPS outlets If you get the following message Pinging XXX XXX X X with 32 bytes of data Request timed out Back UPS battery is weak due to Charge the battery The battery charges whenever the Back UPS is recent outage and has not had time connected to a wall outlet Typically eight hours of charging time are to recharge needed to fully charge the battery from total discharge Back UPS run time is reduced until the battery is fully charged there may be something wrong in your network configuration Check the following items in sequence 1 Ensure the ethernet cable is properly connected Battery requires replacement Replace battery see Order Replacement Battery Batteri
8. d on your computer the software on the CD ROM will automatically start the installation program If Autoplay is not enabled on the computer proceed as follows 1 On the computer desktop of the display double click on My Computer or start Windows Explorer to locate the computer s CD ROM drive icon 2 Double click on the CD ROM drive icon and then double click on the setup exe icon The software will start and display the InstallShield Wizard Screen Figure 1 The software will begin the installation process To stop the installation click Cancel InstallShield Wizard Preparing to Install APC Back UPS HS 1 0 Setup is preparing the InstallShield Wizard which will guide you through the program setup process Please wait Configuring Windows Installer Figure 1 InstallShield Wizard Screen 3 After about 4 seconds the software will display the Welcome Screen Figure 2 To continue click Next To cancel the installation click Cancel AS N On Battery yellow is illuminated whenever the Back UPS battery is supplying power to the equipment connected to the outlets a d Continuous Tone this alarm is sounded whenever the Back UPS outlets are overloaded Four Beeps Every 30 Seconds this alarm is sounded whenever the Back UPS is running On Battery Consider saving work in progress Continuous Beeping this alarm is sounded whenever a low battery condition is reached Battery run time
9. d operation problems Consult APC On line Possible Cause Procedure f Technical Support or APC Technical Support for assistance With probleme tiat cannot be resolved usine Possible Cause Procedure Replace with an APC qualified battery Replacement batteries can be ordered from APC Global Services Have your this document Back UPS HS model number available when ordering Your model number can be found on the bottom of the unit A red indicator is illuminated Possible Cause Battery is not connected properly Check the battery connections Consult Connect Install Battery Install Battery Cover which shows how to access the battery and Warranty The standard warranty is two 2 years from the date of purchase APC s standard procedure is to replace the original unit with a factory reconditioned unit APC will ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to APC APC pays ground freight transportation costs to ship the replacement unit to the customer tth ires Back UPS will not switch on connect the wires Back UPS not connected to an AC Check that the Back UPS power plug is The Overload indicator is Disconnect one or more equipment power plugs until the indicator is power source securely connected to the wall outlet illuminated if equipment connected no longer illuminated t
10. e each ine Datel a eee or side and pivot cover Phone Line Out off the unit Connect Network Connect Equipment Install Connector Cover Connect to Power Source Check the Building Equipment Power Cords and Switch on UPS Power Wiring Fault Indicator Check the Building Wiring Fault indicator If this light emitting diode LED is illuminated it is an indication that a potential shock hazard exists Have the building wiring inspected and repaired by a qualified electrician LAN A Network Device aga 5 or Router Output 3 i T Output 1 From Network Device 5 Network Device or Computer Using a Crossover Cable Modem c Output 3 Output 2 Align the holes in the cover with the connector cover release tabs one each side and lower connector cover Building Wiring Fault Indicator STATUS INDICATORS AND ALARMS TRANSFER VOLTAGE SENSITIVITY ADJUSTMENT Optional There are six status indicators lights on the front panel of the Back UPS On Line On Battery On Line green is illuminated whenever AC utility power Overload Replace Battery TX RX and ACT LNK is supplying power the outlets Overload red is illuminated whenever power demand On Line On Battery Overload Replace TX RX ACT LNK has exceeded the capacity of the Back UPS ww w apc com INSTALL AND SETUP SOFTWARE ay ia Foll h ollow the ihes If Autoplay is enable
11. es typically last 3 6 years shorter if subjected to frequent power outages or elevated temperatures 2 Ensure TCP IP is properly configured on your computer 3 Check that the ACT LNK and TX RX LEDs are illuminated Verify that you are using Internet Explorer 5 0 or higher or Netscape Navigator 7 0 or higher Copyright 2004 American Power Conversion All rights reserved APC and Back UPS are registered trademarks of American Power Conversion All other trademarks are the property of their respective owners
12. f O Reboot Output 1 On O Off O Reboot Output 2 On O Off O Reboot Output 3 Figure 16 Configuration Page Screen 16 The About Page Screen provides general information about your Back UPS including Network Parameters IP and MAC Addresses as well as Technical Parameters Model Serial Number Firmware Revision Web Firmware Revision UPS Date of Manufacture and Battery Replacement Date Al Back UPS HS 500 ict t Internet Explorer aeg a z m APC Back UPS HS 500 Status Configuration Maintenance Network Parameters IP Address 192 168 1 102 MAC Address 00 C0 B7 25 0D 4E Technical Parameters Model APC Back UPS HS 500 Serial number ABN343147115 Firmware revision 10 Web firmware revision Ith UPS date of manufacture mm dd yyyy 10 21 2003 Battery replacement date mm dd yyyy 12 05 2003 Aaui Page Figure 17 About Page Screen Specifications Output Wave Form On Battery 32 104 F 0 to 40 C 5 113 F 15 to 45 C Input Voltage On Line Operating Temperature Storage Temperature 10 90 non condensing 10 95 non condensing 14 65 x 8 85 x 4 13 in 37 2 x 22 5 x 10 5 cm Operating Humidity Storage Humidity Physical D x W x H j 16 3 lb 7 4 kg EMI Classification FCC Part 15 Approvals UL ULc FCC Part 15 FCC Part 68 Industry Canada Troubleshooting Order Replacement Battery Use the tables below to solve minor Back UPS installation an
13. guration Page Screen also allows you to enable or disable the Audible Alarm If enabled this alarm operates as described in the Status Indicators and Alarms section of this manual If disabled the Back UPS will quiet the alarm Additionally the Configuration Page Screen allows you to adjust the voltage Transfer Points The Back UPS will transfer to On Battery operation at input voltages Above or Below the points selected in the drop down Volts menu Finally the Configuration Page Screen provides Output Control for the four outlets of the Back UPS Control consists of switching power On or Off at Output 1 Output 2 or the two outlets of Output 3 It also allows you to Reboot loads by automatically switching power Off and then On at the selected outlet If an outlet is switched Off it cannot be rebooted To use the Configuration Page Screen you must be logged on to the Back UPS Select the desired function and click on the Apply button To reset the unit to the factory defaults click the Reset button a APC Back UPS HS 500 Microsoft Internet Explorer BEK File Edit View Favorites Tools Help Arc APC Back UPS HS 500 Status Configuration Maintenance la Sensitivity High Medium O Low Audible Alarm Enable Disable Transfer Points bebe backup will intervene if AC utility voltage goes 139 v Volts Your battery backup will intervene if AC utility voltage goes below 92 ha Volts Outlet Control On O Of
14. k UPS by clicking on the IP Configuration button The address you assign must follow the format shown in Figure 9 and cannot duplicate an address already assigned Figure 10 shows the IP Configuration Screen with the IP Address fields set to zero 0 To assign an IP Address to your computer please read and follow the directions that came with your computer JOG QE Configuration The UPS can obtain IP settings automatically if your network helena supports this capability Otherwise you need to ask your network Name administrator for the appropriate IP address IP Configuration Obtain an IP address automatically Use the following IP address IP Address 192 25 20 200 MAC Address 00 C0 87 25 0D 4E OK Cancel J Figure 9 Assign IP Address Screen A Back UPS gO amp gO The UPS can obtain IP settings automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP address QF Contiguration www ape com Hame UPS Settings APC HS 500 P A IP Configuration Obtain an IP address automatically Use the following IP address IP Address 0 0 0 0 MAC Address 00 C0 B 7 25 0D 4E About a lt Figure 10 Blank Assign IP Address Screen 10 You can assign a name to the Back UPS by clicking on the Assign Name button Figure 8 a
15. mp Internet Explorer We MSN Explorer G Outlook Express pa Remote Assistance W Windows Catalog Windows Update Set Program Access and Defaults GB Windows Journal viewer windows Media Player 3 Windows Messenger Programs gt a Windows Movie Maker L Documents R settings yp Search Help and Support E Run Log OFF USB Lab 6 Turn Off Computer Figure 7 APC Software Startup Menu Selections 8 Following installation the Back UPS HS software is available in the Start menu Upon launching the program it searches for all Back UPS HS devices on the network and will identify them as shown in Figure 8 by IP Address and MAC Address The IP Address is automatically assigned to the Back UPS by the DHCP services from your hub or router IP Addresses assigned by the DHCP service may automatically change over time Thus APC recommends you do not bookmark the IP Address as you may not be able to access it through your browser The MAC Address is assigned to the Back UPS HS 500 at the factory JO Back UPS HS www ape com MAC Address 00 C0 B7 25 0D 4E Hame IP Address 192 168 1 101 UPS Settings IP Configuration Assign Name Figure 8 Back UPS HS IP Address and MAC Address Screen 9 If there are no DHCP services on the network or if you want to assign an IP Address you can easily remember you can manually assign an IP Address to the Bac
16. nd entering the name in the Assign Name Screen dialog It will appear in the column to the left of the IP Address of the device Figure 11 Names should not be duplicated Thiz dialog allows pou to give the UPS a more familiar name This name is used by the application to help you to identity individual devices more easily Name lapcHSs00 SSS MAC Address OO CO B7 25 00 44 Figure 11 Assign Name Screen 11 To reset the Back UPS HS to factory default values use the UPS Settings button If the Back UPS HS does not reset using the software remove the Battery Cover and insert a small object about 2 inches in length into the hole located next to the telephone jack Figure 12 for approximately 5 seconds Note The telephone jack is provided for factory testing only do not connect anything to this jack Manual Reset Access Figure 12 Manual Reset Access 12 Before performing any UPS maintenance task check the Status of the UPS by clicking on the Status link The screen shown in Figure 13 will be displayed ej APC Back UPS HS 500 Microsoft Internet Explorer Jeg File Edit View Favorites Tools Help Ax Address http 192 168 1 102 BPE APC Back UPS HS 500 Status Configuration Maintenance Available Runtime 14 minutes Battery Capacity On Line 100 Power Source Current Status Battery status Charged Last transfer to battery was caused by No Transfer Result of last selHtest
17. ng Mode all indicators will extinguish The software will display the Choose Destination Location Screen Figure 6 The software then displays the InstallShield Wizard Complete Screen Figure 6 Select 4 Select Browse to find a location click Next to accept the system default Finish to quit the installation program location the system will then display the Setup Status Screen Figure 5 Click on Cancel to stop the installation InstallShield Wizard Choose Destination Location Select folder where Setup will install files Setup will install APC Back UPS HS 1 0 in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files APC APC Back UPS HS Browse InstallShield InstallShield Wizard InstallShield Wizard Complete Setup has finished installing APC Back UPS HS 1 0 on your computer See Figure 4 Choose Destination Location Screen Figure 6 InstallShield Wizard Complete Screen 7 To launch the program go to the Start menu select APC then select APC Back UPS HS Figure 7 Continued on the next page fan Accessories Setup Status APC Back UPS HS 1 0 Setup is performing the requested operations InstallShield Ra eee Zz ee InstallShield Wizard M Games Figure 5 Setup Status Screen fan Startup 4 Acrobat Reader 5 0 a
18. o the Back UPS outlets is drawing more power than the Back UPS can provide Warranty Registration Battery requires replacement The battery should be replaced within two weeks see Order Back UPS circuit breaker tripped Disconnect non essential equipment from the Replacement Battery Failure to replace the battery will result in To register this product for purposes of the warranty please go to warranty apc com Back UPS Reset the circuit breaker located reduced run time during a power outage on the bottom of the Back UPS by pushing z Replace Battery indicator illuminated alarm sounds when the unit is turned on APC Conta ct Info rmation the circuit breaker button fully inward until it catches If the circuit breaker resets switch Internal battery not connected Check the battery connections Consult Connect the Battery under Installation on the front page of this document It shows how to Technical Support www apc com support the Back UPS on and reconnect the equipment one at a time If the circuit access the battery and connect the wires Internet www apc com USA and Canada 800 800 4272 breaker trips again the last connected device is causing the overload Red indicators are flashing Very low or no AC utility power Check the wall outlet that supplies power to the Back UPS using a table lamp If the lamp K Back UPS failure
19. t Update the Battery Replacement Date Change the User Name or Password as previously discussed then click Update Now or you can Restore Factory Defaults Note You must be logged on to perform any of these tasks a APC Back UPS HS 500 Microsoft Internet Explorer Jes id File Edit View Favorites Tools Help APC Back UPS HS 500 Maintenance Configuration Battery Self Test 4 Test results are displayed on the status page Update Battery Replacement Date Update Now Perform this operation only upon battery replacement Change Username and Password Enter New Username Enter New Password Update Now Valid entries are 20 or fewer characters in length Restore Factory Defaults Restore battery backup settings back to their factory default values Pn igintenance Page OO O O OZO O O O O v Figure 15 Maintenance Page Screen Using the Configuration Page Screen Figure 14 you can adjust the Sensitivity of the Back UPS By adjusting the Sensitivity the Back UPS will allow the unit to switch to battery power depending on the quality of the AC utility power being supplied to the unit Use of the Sensitivity settings are for the following conditions Low Use only for extreme conditions of low input voltage Not recommended for computer loads Medium Back UPS frequently goes On Battery due to low input voltage recommended High Connected equipment is sensitive to low voltage The Confi
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