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4 System Requirements

1. lt Previous _not gt _ Install Cancel ld Roles Wizard Select Role Services Before You Begin Select the role services to install for Web Server 115 Server Roles Role services Description Web Server IIS 6 Management Compatibility 9 Bo an provides forward compatibility for 1 e Client Certificate Mapping Authentication your applications and scripts that use SC _ IIS Client Certificate Mapping Authentication the two IIS APIs Admin Base Object URL Authorization ABO and Active Directory Service Progress Y Request Filtering Interface ADSI You can use existing Results C IP and Domain Restrictions zen to manage the IIS 7 Web a Ml Performance z Y Static Content Compression O Dynamic Content Compression E Management Tools Y IIS Management Console IIS Management Scripts and Tools Management Service vV IIS 6 Metabase Compatibility IIS 6 WMI Compatibility IS 6 Scripting Tools IIS 6 Management Console FTP Publishing Service C FTP Server C FTP Management Console S JOUE 1 S iv v v v O More about role services lt Previous ve Install Cancel 7 IIS will now install When finished click Close This completes the Windows 2008 Server requirements gt tlas ound un BE ControlKom User Guide System Requirements 4 2 4
2. Private Profile Y Windows Firewall is on Inbound connections that do not match a rule are blocked Outbound connections that do not match a rule are allowed Public Profile is Active Si Windows Firewall is on O Inbound connections that do not match a rule are blocked Outbound connections that do not match a rule are allowed ET Windows Firewall Properties C 4 Click Public Profile Tab Switch Firewall State to Off Click OK Windows Firewall with Advanced Security xl Domain Profile Private Profile Settings Specify behavior for when a computer is connected to a public network System Requirements 2011 Atlas Sound System Requirements 21 5 Public Profile s Firewall should now be off Windows Firewall with Advanced Security a Windows Firewall with Advanced Security provides enhanced netw Overview Domain Profile Y Windows Firewall is on Inbound connections that do not match a rule are blocked Outbound connections that do not match a rule are allowed Private Profile Y Windows Firewall is on Inbound connections that do not match a rule are blocked Outbound connections that do not match a rule are allowed CG Windows Firewall is off ES Windows Firewall Properties y Atlas ki ound 22 ControlKom User Guide System Requirements 4 1 2 3 Creating ASPNET User Account Creating ASPNET user account 1 L
3. Alertus Configuration 103 19 Alertus Configuration Settings gt gt IP Endpoint Setup Alertus The Settings gt gt IP Endpoint Setup Alertus tab is used to configure ControlKom with the required Alertus parameters For information on adding Alertus Beacon Groups to a ControlKom notification group see the Alertus section Alertus Server Configuration The Alertus Server must be network accessible from the ControlKom Server If a firewall is setup on the Alertus Server to block port 8280 an exception must be added to allow access from the server hosting the ControlKom software In addition the Alertus Server Software configuration must be modified to allow the ControlKom application to communicate This can be performed by connecting to the server hosting the Alertus Software and editing the AlertusMiddleware impl properties file located in the C Alertus conf directory Change the line that starts with the text soap alertusMiddlewareBasic allowablelPs to the following where ControlKom IP ADDRESS is the IP Address of the server running the ControlKom software soap alertus MiddlewareBasic allowablelPs 127 0 0 1 ControlKom IP ADDRESS If this line does not exist simply add it anywhere in the file You must restart the Alertus application for this change to take affect ControlKom Configuration To setup the Alertus integration the Alertus Web Service URL must be configured Type the URL into the Alertus Web Service URL
4. Sound Good Page no errors 02 15 10 18 14 26 02 15 10 18 14 26 Call Info 7a8 4f95be0 Skinny Dispatcher gt Received CalllnfoMessage 7a8 4f95be0 Skinny Dispatcher Calling Party Name Calling Party 5067 Called Party Name Called Party 2308 02 15 10 18 14 26 02 15 10 18 14 26 02 15 10 18 14 26 02 15 10 18 14 27 02 15 10 18 14 27 02 15 10 18 14 27 02 15 10 18 14 27 02 15 10 18 14 34 02 15 10 18 14 34 02 15 10 18 14 34 02 15 10 18 14 35 7a8 4f95be0 Skinny Dispatcher gt Received CalllnfoMessage 7a8 4f9619c MulticastVirtualPhone Sent StationOpenReceiveChannelAck 7a8 4f95be0 Skinny Dispatcher gt Received CalllnfoMessage ef0 4f9619c MulticastVirtualPhone Opening slave phones RTP ports for send and receive ef0 4f9619c MulticastVirtualPhone shouldMulticast broadcastType 2 ef0 4f9619c MulticastVirtualPhone multicasting started from 230 20 20 21 receivingPort 24588 115c 4fa0b9c ExecuteAsync runSync results total 38 success 36 busy 2 error 0 7a8 4f95be0 Skinny Dispatcher gt Received StationCloseReceiveChannellD 7a8 4f9619c MulticastVirtualPhone onStationCallState closing group 7a8 4f9619c MulticastVirtualPhone Multicasting stopping 1038 4fa0f2c ExecuteAsync runSync results total 38 success 38 busy 0 error 0 Page with one error 02 15 10 18 14 26 02 15 10 18 14 26 Call Info 7a8 4f95be0 Skinny Dispatcher gt Received CalllnfoMessag
5. std allocator lt char gt gt passw ord Int32 retriesCount Int32 retry Delay 02 15 10 18 14 32 1090 4fa2414 PhoneXml ERROR SEP001F9E26A392 172 21 3 112 runSync exception amp post Exception The operation has timed out STACK TRACE at AVVID PhoneControl PhoneExecute postXML String phonelpAddress String content String userName String passw ord TimeSpan w aitTime Int32 retryNumber at AvvidHttp post basic_string lt char std char_traits lt char gt std allocator lt char gt gt basic_string lt char std char_traits lt char gt std allocator lt char gt gt serverlpAddress basic_string lt char std char_traits lt char gt std allocator lt char gt gt content basic_string lt char std char_traits lt char gt std allocator lt char gt gt userName basic_string lt char std char_traits lt char gt std allocator lt char gt gt passw ord Int32 retriesCount Int32 retry Delay 02 15 10 18 14 32 115c 4fa0b9c ExecuteAsync runSync results total 38 success 35 busy 2 error 1 02 15 10 18 14 34 7a8 4f95be0 Skinny Dispatcher gt Received StationCloseReceiveChannellD 02 15 10 18 14 34 7a8 4f9619c MulticastVirtualPhone onStationCallState closing group 02 15 10 18 14 34 7a8 4f9619c MulticastVirtualPhone Multicasting stopping 02 15 10 18 14 35 1038 4fa0f2c ExecuteAsync runSync results total 38 success 38 busy 0 error 0 shouldMulticastBroadcastType n s total 38 success 38 bus
6. y as Poe LEI PM ControlKom Notification System User Manual Version 2 0 0 2011 Atlas Sound About Syn Apps Syn Apps L L C was founded in 2000 as a consulting firm focused on developing software for IP telephony Since that time Syn Apps has more than tripled in size and has expanded its consulting services to include enterprise application development We believe that our relatively small firm is able to fulfill the needs ofour customers more efficiently and inexpensively than our larger competitors Syn Apps has an extensive knowedge base in numerous technologies including NET C VB Net SQL Server Java C and other mainstream development tools Syn Apps additionally has a strong background in network design and networking fundamentals We believe this combination ofexperience ina broad range of technologies allows us to offer our customers an end to end application development solution We believe that in order to have a successful application deployment one should not only understand the development environment but also understand howthe application wil interact wth the rest of network Syn Apps employs one of the Cisco Systems Engineers that was responsible for the network development and design for many Fortune 100 companies We believe that this enables us to become a valuable asset to any development team Syn Apps developers have a wide variety of development experience in many diverse industries Our develop
7. Sound Analog Paging System Integration Part ma ControlKom User Guide Analog Paging System Integration 23 A Atlas Analog Paging System Integration Settings gt gt External Phone Setup This section describes how to setup the dialers and SIP proxy sites that facilitate the analog paging system integration For information on adding analog systems to a paging group see the External Phones section The Settings gt gt External Phone Setup page allows automatic creation of the dialers used in the analog paging system integration It is recommended you add a dialer for each simultaneous overhead system activation that can occur plus two for busy detection purposes IE if four sites each have one overhead system 4 2 add 6 dialers SIP Proxy Sites must also be added to give the dialers a context When adding external numbers to a notification group the Site must also be selected the external number will be dialed using the selected site Users with a SIP enabled PBX will generally need only one SIP Proxy Site the PBX server itself or its SIP proxy Users with ATA s facilitating external access will need a SIP Proxy Site for each ATA Dialer Pool Settings e Starting Line Number Enter the starting line number for the dialers in the pool Default 200 e Number of Dialers Enter the total number of dialers that should be available to the pool default 2 SIP Proxy Sites e Site Select a site to edit or select Add a New Sit
8. configuration utility fails If the installation of ControlKom fails there are a few common reasons why this might occur 1 The Application Server Requirements are not met 2 The installation was not performed by an administrator 3 The application installer ControlKom exe is a bad version or possibly corrupt rare AS Atlas Sound NN ControlKom User Guide Troubleshooting Guide 27 1 3 Licensing Issues This subsection describes issues that commonly occur with ControlKom licensing The ControlKom license must exist in the program base directory C Program Files Atlas Sound ControlKom as Syn Apps license If no license exists here there configuration utility will be pre empted by a license file selector configuration cannot be run without a valid license file Common Licensing Issues 1 No License in Base Directory Make sure the Syn Apps license exists in the program base directory Syn Apps license txt will not be seen as a license 2 Use of Unactivated Version of a Previously Activated License If a license is activated the unactivated license in the program base directory is replaced with the activated license In many cases customers change ControlKom servers and try to use the unactivated license they were originally sent this will not work The activated license needs to be obtained from the old program base directory or Syn Apps support 3 Licensed Phone Count Exceeded a Phones Total Licensing Mode
9. 2 1 4 2 2 Network Requirements ControlKom supports both unicast and multicast paging For systems that will have page groups with more than 100 endpoints we recommend the use of multicast Firewall Ports Firewall requirements port usage ControlKom Server to Communications Manager Session Initiated Protocol SIP UDP TCP 5060 Real Time Protocol RTP UDP 20480 32767 ControlKom Server to IP Speakers HTTP TCP 80 Real Time Protocol RTP UDP 20480 32767 Multicast Real Time Protocol RTP UDP 20480 32767 IP Speakers to ControlKom Server HTTP TCP 80 Real Time Protocol RTP UDP 20480 32767 Multicast Real Time Protocol RTP UDP 20480 32767 Multicast Requirements If you choose to use multicast strongly suggested with over 100 phones you must have a multicast enabled network All interfaces between the ControlKom server and the destination phones need to have IP PIM enabled and the switches should have IGMP CGMP enabled If either the network cannot be multicast enabled or enabling multicast would require a large or recurring investment then the Syn Apps Paging Relay should be deployed at the site to allow ControlKom to send a single unicast stream over the wan connection and have the Paging Relay convert the stream into a multicast stream at the remote site See ControlKom Overview or contact Atlas Sound for more information Please refer to your Telephony partner for the best approach for implementing multicast
10. Consult the Everbridge web interface to manage your available scenarios or create new ones then add them below to make them available for association to paging groups Web Service URL UserID Organization Name Password Re Type Password D Save Scenario Id Add Description Remove Update 7 Sound 108 20 1 N Atlas ControlKom User Guide Everbridge Configuration Everbridge Setup This section describes how ControlKom integrates with the Everbridge System ControlKom can automatically activate Everbridge Scenarios that you have defined in the Everbridge web configuration pages when a ControlKom group is activated For proper integration ControlKom requires that the Everbridge system have at least one scenario defined To view currently created Everbridge Scenarios browse to the Everbridge management interface Scenario Manager gt gt Manage Scenario the scenario title and number are listed enter the scenario title number of scenarios you would like to use in ControlKom by browsing to ControlKom Settings gt gt IP Endpoint Setup Everbridge tab This process is described in the Everbridge Configuration section To create new scenarios in the Everbridge system you must first create an unscheduled notification Send Notification and then use the Scenario Manager gt gt Create Scenario to create a scenario using that unscheduled notification The Everbridge web configuration interface Scenario Manager gt g
11. Event Payload Type 101 DTMF Signaling Method RFC2833 or SIPINFO It is also necessary to configure the dial plan for the SIP Trunk according to your PBX system documentation Make sure the dialed digits passed on the SIP Trunk match the line numbers you configure your notification groups with In order for the notification system to call analog phones and overheads you must configure a SIP Proxy address at Settings gt External Phone Setup In some cases this will be the PBX server address in others it will be a SIP Proxy address you setup on the PBX a 2011 Atlas Sound Sound Post Configuration Steps a7 7 2 ATA Setup Help gt gt Post Install Instructions ATA Setup The ATA Setup tab contains information required to setup an ATA to integrate with ControlKom ControlKom supports the Grandstream Handy Tone 502 503 series of ATAs http www grandstream com index php products ip voice telephony consumer analog telephone adaptors Intro SIP Trunk Setup ATA Setup IP Speaker Setup Group Creation Post installation instructions The Grandstream Handytone 503 ATA is supported for incoming and outgoing call handling on a non SIP PBX One ATA is required for each simultaneous call to from the notification system Perform the following steps to setup the ATA 1 Provide DC power to the ATA and connect it to the network LAN or WAN port 2 Afterthe power up sequence and DHCP complete plug an analog phone into the FX
12. Modify Group Edit Command ReType Password censo Administrator M D Save Y Delete 4 ln Page 1 of 0 0 items E Add Permission 2011 Atlas Sound Sound Initial Application Configuration AS Atlas Sound Notification Group Configuration Notification Group Configuration ss 9 9 1 A Atlas Notification Group Configuration This section describes how to define the notification groups that users interact with You will specify the group type group directory number other group settings and the devices that receive the broadcast audio text Please refer to the ControlKom Group Types section of this manual to determine which group type fits your needs ControlKom Group Types Groups gt gt Create Edit Groups The ControlKom notification system group type choices include arranged by category Holler Intercom One to One two way live audio Holler Originator calls group and is asked for a destination extension number followed by after proper input the two users are joined together in a two way communication The destination does not need to answer this notification provided it s a hands free phone speaker Holler RP Same as holler but the destination number is part of the number that was dialed Normal One to many one way live audio Normal Originator calls the group then begins to broadcast live audio to all endpoints t
13. N Play allows you to define a pre set list of endpoints the will receive a broadcast The page originator calls into the group and is prompted for the page message and then hangs up the call when done The system will then broadcast the message after the caller has terminated the call This is useful in areas that have a lot of background noise and the chance of audio feedback with a live page Record N Play callers can use DTMF to reset their message at any time The recording can be ended by pressing DTMF or by hanging up Notification Group Setup Groups gt gt Create Edit Groups General To setup a new notification group on the ControlKom system click Groups gt gt Create Edit Groups from the main menu the General tab should be displayed 0 ControlKom Groups Schedules Services Settings Help F Create Edit Groups ed Send Text Message Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups Click New Group near the bottom of the page Configure the following settings on the General tab Enter a descriptive name for the group Group Type Select a group type a Normal notification group type is usually the best to begin with for Emergency Alert groups see the Creating Emergency Alert Groups s
14. Scheduled Broadcasts Recording a custom wav file For your new audio prompt to be compatible with ControlKom RTP it needs to be in the following format e g 711 e CCITu Law e 8k 8bit mono You can use the sound recorder bundled with windows or record a message with Unity Voice Mail To use Windows Sound Recorder Launch Sound Recorder Start Programs Accessories Entertainment Sound Recorder e ALWAYS press New before recording otherwise it will append the existing file e Record the sound e File Save as Format Change CCIT u Law 8k 8bit mono To add the new wave file s to the system e Browse to Schedules gt gt Wav File Upload e Press the Browse button to add a file to upload e Add more files to upload using the Add File button e Press the Upload button to complete the process and upload the wave file s to the system The newly added wave files are now available for association to emergency alert groups and schedules 2011 Atlas Sound lt Sound Custom Wave File Upload Wav File Upload Upload Wav files Use the controls below to add new wav files to the system The WAY files must be in CCITT u Law 8 000 kHz 8 Bit Mono format To convert from other wav formats use Sound Recorder from the Start Menu Start Programs Accesories gt Entertainment tlas ound O np Customizing Audio Feedback Part Customizing Audio Feedback 123 26 Customizing Audio Feedback You can customize ControlKom
15. This mode simply sets the duration of the emergency alert to one repeat of the wave file after the wave file plays once the group will terminate and text will be cleared from the devices Timed Mode Selecting Timed Mode will expose a Repeat Number entry box set the repeat number to the desired duration of the emergency alert group To create an Emergency Alert notification group perform the following Select Groups gt gt Create Edit Groups from the main menu Click New Group Configure the following settings A A Group Name Enter a descriptive name for the group Group Type Select the Emergency Alert group type Line Number This is the extension that you will use to call activate the notification group the next available line is placed in the field by default Enter a unique line number here Use Security Code To secure the group check this checkbox and enter a DTMF code to associate to the group Send Caller ID IP speakers within the selected group will receive the caller ID associated with the source phone line Emergency Busy detection overridden for this group agents on a call will also receive 2011 Atlas Sound lt Sound Creating Emergency Alert Groups 73 Po the notification audio stream and or text message Tweet when activated Check this checkbox to send a status update to your Twitter account See Twitter Configuration for setup details Notify Facebook Check this checkbox to send a notifica
16. also contain details of specific known issues and their resolution Note that upgrades of ControlKom require running the configuration utility to completion lt is a common mistake to upgrade ControlKom and then uncheck the run configuration checkbox on the final page of the installation Make sure configuration has been run to completion successfully if you have recently upgraded the product It is also a good idea to run the configuration utility to try to resolve or expose any major issues Examples include cemadmin credentials have changed database instance is not running missing virtual directory etc See the Configuration Utility section of the manual for details on running the configuration utility If a problem does arise during configuration consult the Configuration Issues section of this troubleshooting guide Problem Categories Overview 1 Installation Configuration Consult this section if installation or configuration fails a Windows Environment Issues Issues due to Windows Environment Installation Issues Issues encountered during installation Licensing Issues Issues with ControlKom licensing Configuration Issues Issues encountered while running the ControlKom configuration utility Web page does not display after configuration b c d 2 Web Interface GUI Consult this section if the ControlKom web interface does not display or functions incorrectly a GUI Log File Location and description o
17. at the time a schedule was supposed to go off then the scheduler did its job and any problem is likely broadcaster related AS Atlas Sound NOM ControlKom User Guide Troubleshooting Guide 27 3 1 Broadcaster Log Files This subsection describes the broadcaster service log files Consult this subsection when experiencing broadcaster service issues The log files to consult for broadcaster issues are located at C Program Files Atlas Sound ControlKom Broadcaster There are 5 files named Trace date stamp txt one for each of the last 5 service starts Sample log excerpts are shown below using the SIGNIFICANT logging level this is the default logging level The logging level can be changed on the Services gt Broadcast Services gt Service Log Level tab File Minimum Error Level setting The samples shows a basic page with no errors and with an error note that if multiple pages are being sourced by the system at one time then the logs will become fragmented and very hard to read The samples below are excerpts the broadcaster log file will generally start with the service settings followed by the registration of paging groups and finally the actual paging activity Paging activity is always denoted by a Call Info message searching for Call Info will find the start of each page or external dialer call completing Comments are shown in Areas of interest are commented or colored with notes below the samples AS Atlas
18. explain troubleshooting techniques for common problems that can occur with the ControlKom broadcaster service The ControlKom broadcaster service controls paging notifications and other features that interact with end points Consult this section when the broadcaster service fails to start or if end points are not receiving commands or audio There are four subsections that divide the major categories of the broadcaster service each subsection is explained briefly below 1 Broadcaster Log Files This subsection describes the broadcaster log files which are used to troubleshoot problems in this section 2 Service Start Issues This subsection describes common issues that occur when trying to start the ControlKom Broadcaster service Consult this subsection when the ControlKom broadcaster service fails to start 3 Phone Command Issues This subsection describes common issues that occur when the broadcaster service sends commands to phones Consult this subsection when phones are not receiving commands IE not lighting up HTTP timeout etc 4 Audio Issues This subsection describes common issues that occur when the broadcaster service sources audio to phones Consult this subsection when phones or other endpoints are receiving commands IE lighting up but no audio is heard Keep in mind that the Scheduler service uses the broadcaster engine to execute schedules If the broadcaster trace log shows a Call Info message for the schedule
19. in the Everbridge Configuration section of this manual before the Everbridge Scenarios will appear on the groups page Once ControlKom has been configured with the Everbridge system particulars you can add Everbridge Scenarios to a ControlKom paging group by selecting the group in question on the Groups gt gt Create Edit Groups page Select the Everbridge tab and use the provided interface to add Scenarios to the notification group Select one or more scenarios from the Available side of the list box and use the gt gt button to add them to the Selected side General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge Select Group To Edit 300 Normal we E ae Select the Everbridge notification groups you would like to associate with this paging group below Add new notification groups and setup the 3n settings at Settings gt IP Endpoint Setup gt Everbridge Available Selected D A You must define a 3N URL at Settings gt gt IP Endpoint Setup gt gt 3N before using this feature AS Atlas Sound ControlKom User Guide Notification Group Configuration AAA 2011 Atlas Sound Sound Creating Emergency Alert Groups Part ControlKom User Guide Creating Emergency Alert Groups 10 N Atlas Creating Emergency Alert Groups Groups gt gt Create Edit Groups This section describes the creation of ControlKom Emergency Alert notification groups The emergency aler
20. of the standard Holler group type Holler RP Holler RP is an intercom notification group type it is meant for one to one communication with two way audio Holler RP uses a line number mask to allow direct intercom access to any speaker extension This allows you to preempt the extension with a wildcard like or For example in a four digit dial plan using the pattern XXXX dialing 2000 would intercom extension 2000 dialing 2003 would intercom extension 2003 and so on The extension used must end in a number of X characters equal to the length of the internal dial plan Text The text group type allows you to send a text message to a selected group of end points that you don t intend to send live audio to Sound notifications can be used to alert recipients of text message delivery ControlKom allows you to cycle through old text messages and also has a configurable retention timer to save the messages in history Note that any group type that contains an end point association holler and ad hoc have no end point associations can be used on the Groups gt gt Send a Message page to send text messages See Also Sending Text Messages Emergency Alert Emergency Alert provides the ability to send alert tones across predefined groups Alert Voice and Timed Modes Emergency Alert groups are for use in emergency situations and as such they override busy detection phones on a call will still receive the text and audio associated wit
21. ontrolKom Application Database Server Enter SQL Server instance where SOL Server you want to install the application d at ab ase econway wit If the installer just downloaded and installed SQL GE 2005 Instance Name leave blank for default recommended use Syn pps for SYNAPPS the instance name SOL Exress 2005 can be Database Name S4 4nnounce 2 0 lt http download microsoft com do whload 4 2 6 4264405B 30C3 48DB 8E3B SBIASFCFC4BA SGLEXPR ADY E GES If you dont have a named instance leave the instance name field blank Only local databases are supported lt Back new gt pm tlas 2011 Atlas Sound ound gt un Configuration utility 41 Application Server Settings Within this step you are able to configure the Virtual Phone IP and Web Server Addresses These configurations are usually only implemented on servers with multiple network adapters or web services running on non standard ports The Virtual Phone IP address is the address the virtual phones use to communicate with the Communications Manager while the Web Server Address is the server name domain name or IP address of the network interface that the ControlKom web site is running on By default both of these are the primary IP address of the server Select Configure to continue Gem Application Server Settings PA Atlas O Sound ControlKom Web Server Yirtual Phone IP Ad
22. service issues consult the Broadcaster Service section first The log file to consult for GUI issues is located at C Program Files Atlas Sound ControlKom Log txt In most cases errors generated in the GUI will be shown to the user of the GUI as red text as well as being logged It is important to note that major web site errors will only be detailed in the web browser when browsing from the application server Sample log excerpts are shown below using the ERROR logging level this is the default logging level At this level only errors will be shown The logging level can be changed on the Services gt Broadcast Services gt Service Log Level tab Web Site Minimum Error Level setting The samples show various errors that can occur along with a brief explanation Comments are shown in Common Errors lt log file excerpts and explanations gt AS Atlas Sound NEON ControlKom User Guide Troubleshooting Guide 27 2 2 Group Creation This subsection describes common errors that can occur during group creation Consult this section when problems occur while adding a group adding IP Phones to a group or if you cannot call a group after adding it Group Creation Errors If an error was encountered while creating a group the error should be detailed in the GUI Log File and on screen in the GUI Group is Fast Busy If a group was created without error but the group is not active calling the group yields a fast busy there a few likely c
23. the Setup Facebook button to perform the setup procedure You will be directed to Facebook com sign in using your account credentials and click allow on any requests for authorization After the setup completes for the first time you are ready to update your Facebook status automatically by pressing the button again as instructed by the message shown below the button This will add a new status post to your Facebook wall which will instruct your friends to visit a link to allow the application access to send notifications Only friends who visit the link and allow access will be able to receive the notification from ControlKom We recommend that you notify your friends IE students on a campus by other means as well to visit the link added to your profile wall to make sure they have allowed access otherwise they will not receive notifications Once the setup is complete you will be able to use the Notify Facebook Friends checkbox on the Create Edit Groups page for text and emergency alert group types only Checking the checkbox for a particular text or emergency alert group will integrate that group with your Facebook account Friends who have allowed the application access will receive a Facebook notification whenever the group is activated The notification will consist of the text or emergency alert group message text Desktop Client Speakers and Relays Alertus Everbridge Facebook Twitter Manage the system settings Setup Facebook int
24. the Syn Apps Paging Relay in it will use DHCP for network settings by default this is the recommended configuration The new Syn Apps Paging Relays can be easily configured to auto register with ControlKom so no further setup is required Set DHCP option 72 to the IP Address of your ControlKom server IF you are using your routers to server DHCP you will want to add the option 72 command to the scope thatis providing the speakers with IP address information ip dhcp pool Voice network 10 0 12 0 255 255 255 0 default router 10 0 12 1 option 150 ip 10 0 0 21 dns server 10 0 0 2 option 72 ip 10 0 5 38 lease 8 23 59 For Windows Server you would perform the following http www cisco com en US products sw wicesw ps556 products_tech_note09186200800942f4 shtml A TTT 2011 Atlas Sound lt Sound Paging Relay Configuration ss Manual Registration Setup If DHCP cannot be used or option 72 cannot be set then the relay must be manually registered with ControlKom To manually register a Syn Apps Paging Relay open a web browser on the ControlKom host machine and perform the following 1 Browse to http localhost ControlKom APl ControlKomAPl asmx a list of the API methods will be shown 2 Click on RegisterlP Speaker the following form will be shown RegisterIpSpeaker SynApps IP Speaker Register Message Test To test the operation using the HTTP POST protocol click the Invoke button Para
25. the default streaming model with the newer server sourced model the broadcaster does not need to fail over to unicast when a non Cisco phone dials a live notification group Settings Tab shown with defaults 30 Page group busy if When enabled ControlKom will notify the page originator that the External Phone False external destination IE analog paging system is busy and the page alse Services Settings Email Settings Amber Alert Weather Alert Advanced Settings Log Level Manage the Services and Settings Outbound call timeout in seconds 10 Servers authorized to use the SA Announce API Enter IP addresses in a comma delimited list Allow All Servers Page group busy if External Phone busy Dan Busy Detect If all destinations of a group are busy the pager will be notified Multicast Only When checked do not allow unicast pages D Save Click the Save button to save settings changes 2011 Atlas Sound lt Sound Initial Application Configuration 53 8 2 1 Advanced Settings Services gt gt Broadcast Services Advanced Settings The Advanced Settings tab contains an editable view of the system settings that are not changeable elsewhere in the ControlKom user interface These settings should not be altered except when directed by the ControlKom manual or Atlas support To change a setting Select a Setting the description and default value for the setting will be shown Alter the Setting Va
26. the following subsections 1 Windows Environment Issues This subsection describes issues that commonly occur with the application servers Windows environment 2 Installation Issues This subsection describes issues that commonly occur when installing ControlKom 3 Licensing Issues This subsection describes issues that commonly occur with ControlKom licensing 4 Configuration Issues This subsection describes issues that commonly occur when configuring ControlKom using the ControlKom configuration utility AS Atlas Sound 128 ControlKom User Guide Troubleshooting Guide 27 1 1 Windows Env Issues This subsection describes common issues that can occur on the ControlKom application server Windows environment Consult this subsection when Windows environment issues exist after checking the basic Windows setup instructions in the Application Server Requirements section of the manual Types of windows issues that can occur include installation configuration program failure doesn t run and event log errors Windows 2003 Common Issues No known issues at this time Windows 2008 Common Issues No known issues at this time e Ate 2011 Atlas Sound lt Sound Troubleshooting Guide 129 27 1 2 Installation Issues This subsection describes common issues that can occur during the installation of ControlKom Consult this subsection when installation fails Consult the Configuration Issues subsection if the ControlKom
27. to the application Your default user name and password are the same as the Local Machine administrator account you used in configuration Enter your user name password and click the Login button n Controlkom Qs e roups Schedules Services Settings Help 4 Create Edit Groups FI Send Text Message L I Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Login User Password Login AN Atlas Sound 52 ControlKom User Guide Initial Application Configuration 8 2 Service Configuration Options Services gt gt Broadcast Services Settings The Settings Tab allows adjustment of the general system settings and contains the following service parameters The maximum time in seconds to try and reach analog intercom Outbound Call ats SR participants If the participant has not answered after this amount of Timeout seconds time passes then the attempt will be canceled Servers Enter the IP Addresses of servers authorized to access the ControlKom authorized to use API comma delimited list Check the Allow all servers checkbox to the ControlKom allow all servers access API busy will end busy When checked do not allow unicast notifications A useful setting Multicast Only False when phone sourced multicast was
28. 31 2 Web Interface GUI c iii 134 AAA A E 135 Group e CTIE 136 LKE LE 137 Other APP PA 138 3 Broadcaster SOrviCe PERRESTEPRERBERTELBRBERRSEENBERSEERBEERSERPRSEPRELFEEFEFEFERE FESUSREFEFSERESLERSNSEEERFEFERPEE ESGEFERSR 139 Broadcaster log ld iii 140 Service Startissues L unica i 142 End Point Command Issues rvrvrrrverrrcze nina ze rene rione ninna zona neneazinna zanne neonenionae nen tiezia iniziai nun mens nio nina 143 TL Ve ET 144 Scheduler Service usna t iii ainia coe ete dents dees 145 Phone Services cscicccoocanionnciince mola nid calida a ri elio nani 146 3 PE 147 Part 28 Help and Support 149 Documentation een 149 Prepare Report ciiccoroioircir aa a an an na EEN CN 150 lo EE 151 AN Atlas Sound ControlKom Overview 1 ControlKom Overview ControlKom Overview The ControlKom Notification System is a feature rich notification system that couples to any PBX to provide text and audio notifications across an enterprise The notifications can be real time such as emergency alerts and live audio notifications IE paging intercom or they can be scheduled via the scheduling system ControlKom integrates the phone system with a large number of disparate end points such as Atlas IP Speakers Legacy Overhead Systems PC Desktops Email Everbridge Syn Apps Paging Relay and Alertus devices Notifications can be made by simply picking up the ph
29. Analog Paging System Integration section Use the interface on the page to add external systems to the notification group Enter a description in the Description or Name field enter the number that the overhead system exists at in the Number field and enter any DTMF zone code if one is required in the Dial Code field Press the Add button to add the external system to the selected notification group To remove an external system from a group select the line item from the list box on the right and press the Remove button To update an existing external system in a group select the line item The current values will populate the entry fields change the values and press the Update button General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge Select Group To Edit 300 Normal v Usethis tab to integrate existing analog overhead paging systems into the group You must have external phones setup in Settings gt External Phones for the intergration to work When the dialers are setup you can enter the number and zone code optional of the overhead system to integrate it with the group Description or Name amp Add test 202 GrandStream ATA Atlas Number Remove Dial Code C Update SIP Proxy Site Grandstream ATA 1 v Sound e ControlKom User Guide Notification Group Configuration 9 6 IP Speakers Groups gt gt Create Edit Groups IP Speakers This section describes use of A
30. Change your picture Configure advanced user profile properties G e Manage another account Change my environment variables e WI Turn User Account Control on or o 4 Uncheck Use User Account Control UAC Click OK Turn User Account Control On or Off Go User Accounts Turn User Account Control On or Off v Kz search File Edit View Tools Help un Turn on User Account Control UAC to make your computer more secure User Account Control UAC can help prevent unauthorized changes to your computer We recommend that you leave UAC turned on to help protect your computer Use User Account Control UAC to help protect your computer po E cere 5 Windows will require a reboot Please reboot the system AS 2017 Atlas Sound Ds System Requirements 19 4 1 2 2 Disabling Public Firewall Disabling Public Firewall 1 Launch Server Manager Start Server Manager or Right Click on Computer and Select Manage 2 Expand Configuration and Select Windows Firewall Select Go to Windows Firewall 1 Server Manager File Action View Help esz Server Manager WIN RQOURUILG Server Manager WIN RQOURUILG8J Roles El ai Features m Diagnostics Get an overview of the status of this server perform top management tasks and add or remove server roles and features E Configuration a Te Schedule P Windows Firewall with Adv a ae y Help ig
31. Hr V Amber Alerts enter Zip belowi Group Type lid 2 Emergency Alert Ei Notify Facebook friends Es Y Weather Alerts Zip 85213 Line Number 301 Alert Mode V Voice Mode Play Once Timed Mode Wav File to Play analog wa X Use Security Code Send Caller Id Y Test emergency alert ControlKom Emergency alert mode Text to Send Note Amber Alerts and Weather Alerts are merged with emergency alert groups for convenience they do not activate when you call the group to activate the alert they activate when an Amber or Weather alert is in effect AS Atlas Sound Creating Schedules 11 Creating Schedules Creating Schedules Schedules gt gt Scheduled Broadcasts General This section describes the creation of ControlKom schedules Schedules are used to broadcast audio text to predefined end points at predefined times e g school bell schedules manufacturing break bells etc It is important to note that for schedules to function properly both the Scheduler senice and the Broadcaster service must be running Also be aware that the scheduler is licensed separately from the broadcaster contact sales syn apps com for details To create a schedule perform the following Select Schedules gt gt Scheduled Broadcasts General from the main menu 0 ControlKom Groups Schedules Services Settings Help C Scheduled Broadcasts da Wav File Upload Use this option to setup scheduled Upload custom wav fil
32. IS DESEN Services Windows Server Update Services lt Previous Next gt W instal Cancel 4 The Add Roles Wizard will appear click Add Required Features Add Roles Wizard 4 x _ Add features required for Web Server IIS ell You cannot install Web Server 115 unless the required features are also installed Features Description E Windows Process Activation Service Windows Process Activation Service generalizes the IIS process model removing the dependency on HTTP All the features eni Process Model Configuration APIs i edo ian 4 gt tlas ound un 28 ControlKom User Guide System Requirements 5 Click Next x Add Roles Wizard D i Web Server IIS Before You Begin Introduction to Web Server IIS Server Roles Web servers are computers that have specific software that allows them to accept requests from client computers and return responses to those requests Web servers let you share information over the Internet or through intranets and extranets The Web Server role includes Internet Information Services IIS 7 0 a unified Web platform that integrates IIS 7 0 ASP NET and Windows Communication Foundation IIS 7 0 also features Role Services enhanced security simplified diagnostics and delegated administration Confirmation Things to Note Proges i Using Windows System Resource Manager WSRM can help ensure equitable servicing of Web server R
33. Name V3 Syn Apps Paging Relay Change Username admin Change Password Re enter Password Current Settings Serial Number Mac Address Firmware Version 145000159 00 20 f7 00 c8 1c v3 4 2 IP Addressing static IP Address 10 0 5 28 Subnet Mask 255 255 255 0 Default Gateway 10 0 5 1 DNS Server 1 10 0 0 254 DNS Server 2 You need to reboot for changes to take effect gt tlas Sound un 2011 Atlas Sound Desktop Notification Client Configuration Part NOS ControlKom User Guide Desktop Notification Client Configuration 17 Desktop Notification Client Configuration Settings gt gt IP Endpoint Setup Desktop Client The Settings gt gt IP Endpoint Setup Desktop Client tab is used to view and configure the desktop notification client parameters For information on adding desktop notification clients to a ControlKom notification group see the Desktop Clients section of this manual Each Syn Apps desktop client you plan to use with the system must be registered in the Desktop Clients area on the Settings gt gt IP Endpoint Setup Desktop Client tab You may want to edit the following information for each of the clients you plan to use press Edit to begin editing the row and Update to finish e Name Enter a name for the client The client user name is filled in as the name by default Description Enter a description for the client The client machine name is filled in as the description by defau
34. S port and dial to get the voice menu of the ATA Continue to press until you hear the IP Address announced Note the IP address and enter it into a web browser to reach the ATA web interface Enter the password admin to gain access 3 Navigate to the FXS PORT or FXO PORT settings page depending on the intended integration mode Enter a SIP Server address of 10 0 6 28 Enter a SIP User ID to serve as the telephone number for the FXS FXO port Enter a Name to serve as the caller id for this FXS FXO port Enter a DTMF Payload Type of 101 Select Preffered DTMF Method in the following order SIP INFO RFC2833 In audio Press Update at the bottom of the page Reboot the ATA tlas ound 05 np wm ControlKom User Guide Post Configuration Steps 7 3 IP Speaker Setup Help gt gt Post Install Instructions IP Speaker Setup The IP Speaker Setup tab contains information on integrating Atlas Sound IP Speakers with ControlKom The speaker integration process is straightforward when the speakers DHCP option 72 is set to the IP address of the ControlKom server This will allow the speakers to automatically register with ControlKom and become available for notification group assignment For further information see the Atlas IP Speaker Configuration section of the manual Intro SIP Trunk Setup ATA Setup IP Speaker Setup Group Creation Post installation instructions Supported IP Speakers will plug and play with the notific
35. WMI Control Local Users and Groups Computer Information Change System Properties Storage D 8 Ei Storag Full Computer Name WIN RQOURUILGBI a Nee en ti Configure Remote Desktop Workgroup WORKGROUP Local Area Connection 1Pv4 address assigned by DHCP IPv6 enabled Remote Desktop Disabled Product ID 55041 222 3320 166 76433 Y Do not show me this console at logon D Go to Windows Firewall ure Updat Security Information Windows Firewall on ini Check for New Roles Windows Updates Download updates only using Windows Update 5 Run Security Configuration Wizard Last checked for updates 12 11 2009 9 13 AM a Configure IE ESC Last installed updates Never IE Enhanced Security Configuration On for Administrators ESC On for Users PA Atlas Das NON ControlKom User Guide 3 You will see three different profiles listed Click Windows Firewall Properties link E Server Manager DEBE Dr Manager WIN RQOURUILG INTRA En u Ratei ECH Roles Features Disgnostics E Windows Firewall with Advanced Security provides enhanced network security f A Configuration Task Scheduler Overview Windows Firewall with Adv GE Services fili WMI Control E de Local Users and Groups ES Storage Domain Profile Y Windows Firewall is on Inbound connections that do not match a rule are blocked Outbound connections that do not match a rule are allowed
36. a notification email manually 2011 Atlas Sound Sound Help and Support 151 28 3 Contact Atlas Support Please feel free to contact Technical Support directly with any issues you may have support controlkom atlassound com AS Atlas Sound Atlas Sound 4545 E Baseline Rd Phoenix AZ 85042 Phone 800 876 3333 Fax 800 765 3435 support controlkom atlassound com www atlassound com
37. are searchable simply highlight the menu or list in question and begin to type the selection indicator will select the first matching item in the list Tables and grids are sortable by clicking on the column header or the column you wish to sort on All entries in the GUI are validated on the client side to prevent typographical errors Tables and grids that can contain thousands of entries use a client side caching model that will allow for good performance without overloading the client or server system ControlKom Features ControlKom Features 9 2 ControlKom Features Endpoint Support ControlKom supports notifications to the following endpoint types Atlas IP Speakers ControlKom supports the full line of Atlas IP Speakers featuring Supenised Delivery Syn Apps Desktop Target the PC Desktop with audio and text notifications featuring Notification Client Supervised Delivery Overhead Paging ControlKom supports integration with all analog overhead paging systems Systems za Telephones ControlKom i intercom from Atlas IP speakers to analog phones Emil ControlKom ControlKom supports email notifications per notification group email notifications per notification group Alertus Integrate with Alertus beacons providing ADA compliance and a more comprehensive coverage model Everbridge Integrate with Everbridge to allow MASS external notifications like SMS Text to Speech and E mail Facebook Integrate with your Facebook account th
38. ather Alert Settings Paging Relay Configuration Supported Paging RelayS cei Paging Relay Setup 202 san EA ANNAA Desktop Notification Client Configuration Atlas IP Speaker Configuration Supported Atlas IP Gpeakers REENEN ENEE ENEE EEN EEN Atlas IP Speaker Setup 11 rr Alertus Configuration Supported Alertus Devices coomcoonnccccnncconncionnnccnncncnancnnnnenonnrennanennnnnos Alertus Device Setup ununssnnsnnnennnnnnnennnnnnnnennnnnnennn anne nennen nennen Everbridge Configuration a le EE e E Facebook Configuration Twitter Configuration Analog Paging System Integration 114 2011 Atlas Sound Contents 5 1 Supported Analog Systems urnnsennsennnnnnennnnnnnnnnnnnnnnnnnnnnnnennnnnnennnnnnneenn nnmnnn nnmnnn nennen 115 2 Supported Analog Interfaces unsrnnsnnnsnnnnnnnnennnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnennnnnnnennnnnnnenn nn 115 Part 24 Information Center 117 Part 25 Custom Wave File Upload 120 Part26 Customizing Audio Feedback 123 1 Audio File Descriptions a 123 Part 27 Troubleshooting Guide 126 1 Installation Configuration uurnnsssnsnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnenn nun nennen nnmnnn 127 Windows Env ISSUES i iaia 128 Installation ISSUES Qumran 129 LICENSING ISSUCS N 5 0 ns aan eege 130 G nfiguration ISsSUeS cc uk ces iii 1
39. ation group can be secured with a DTMF security code Groups System Information View notification history Login history Scheduled broadcast history Text Center history and all relevant system information Troubleshooting Automatically create a trouble report and send relevant data to Atlas via FTP Multicast Enhanced multicast tests to determined if your network is properly Troubleshooting configured AN Atlas 2011 Atlas Sound Sound Manual Conventions 12 ControlKom User Guide Manual Conventions 3 A Atlas Manual Conventions This manual describes installation configuration administration and use of the ControlKom notification system Chapters of the manual that refer to the application web administration interface will have the main tab page and in some cases secondary tab identifier of the web page begin referred to For example the notification group configuration section refers to the main tab Groups page Create Edit Groups and in most cases the secondary tab e g General this would be presented at the top of the manual page being viewed as Groups gt gt Create Edit Groups General Bold text is generally used to signify items in the configuration management interface that need to be or can be configured The Notification Group Configuration chapter of the manual describes each of the Create Edit Groups tabs in detail other chapters like Creating Emergency alert Groups do not repeat this i
40. ation software when DHCP option 72 is set to the IP Address of the notification server Simply set DHCP option 72 to 10 0 6 28 and reset or plug in any speakers and they will register with the notification server Speakers can then be managed from the Settings IP Endpoint Setup page on the Speakers and Relays tab Use the Speakers and Relays tab to setup your speaker names descriptions intercom extensions and GPIO input settings If DHCP option 72 cannot be set please referto the full documentation at Help gt gt Documentation 2011 Atlas Sound lt Sound Post Configuration Steps 49 7 4 Group Creation Help gt gt Post Install Instructions Group Creation The Group Creation tab describes the basic process of creating a notification group The Notification Group Configuration section of this manual contains further detail Intro SIP Trunk Setup ATA Setup IP Speaker Setup Group Creation Post installation instructions Follow the steps below to create a notification group 1 Goto the Groups gt gt Create f Edit Groups page 2 Click on the New Group button 3 Configure the group Group Name Enter a descriptive group name in the prowided field Group Type Select a group type Normal is selected by default this is a one way live audio notification Line Number Enter a group phone number in the provided field this is the number you will dial to activate the group Opening Tone Select a tone to play wh
41. audio prompts by modifying the wave files included with ControlKom The prompts you hear when dialing a ControlKom notification group can be found on the ControlKom application server at C program files Atlas Sound ControlKom Broadcaster Wav directory A brief description of each of the files is contained in the next section Audio File Descriptions See the chapter Custom Wave File Upload to add custom wave files for use with emergency alert groups and schedules ControlKom 2 0 Voice Prompts Recording a wav file For your new audio prompt to be compatible with ControlKom RTP it needs to be in the following format e g 711 e CCITu Law e 8k 8bit mono You can use the sound recorder bundled with windows or record a message with Unity Voice Mail To use Windows Sound Recorder Launch Sound Recorder Start Programs Accessories Entertainment Sound Recorder e ALWAYS press New before recording otherwise it will append the existing file e Record the sound e File Save as Format Change CCIT u Law 8k 8bit mono 26 1 Audio File Descriptions AdHoc wav When Played before waiting for target destination numbers You have reached an Ad Hoc paging group Please enter the destination extensions separated by the pound sign Once you have completed entering your destinations please enter pound again to start your page Holler wav When Played before waiting for target destination number You have reached a Hoot n Holler page group Plea
42. aunch Server Manager Start Server Manager or Right Click on Computer and Select Manage SES S Command Prompt EP windows update rtemet esi u otepa Dre ot access center Control Panel Administrative Tools Help and Support 2 Expand Configuration and Local Users and Groups Right Click Users folder and Select New User File Action View Help SB gt Users 3 User s Server Manager SERVER gt Roles fl Features Ed Diagnostics aii Configuration Q Task Scheduler Windows Firewall with Adve L Services aaa WMI Control Administrator Le Guest 0 E E El 2011 Atlas Sound E gt tlas ound un System Requirements 3 Create user with User name ASPNET All other fields are optional Account does not need to be active Disable account if desired New User K m lm lm 4 Account is now ready gt Server Manager Allo ia Server Manager SERVER El ai Roles Features esc l Diagnostics Built in account for administering the E Configuration account for ASPNET Task Scheduler Built in account for guest access to t Windows Firewall with Adve Services WMI Control E Local Users and Groups E Groups E3 Storage PA Atlas Sound MES ControlKom User Guide System Requirements 4 1 2 4 Disabling IE Enhanced Security Disab
43. auses 1 If a group was created without error but the group is not active calling the group yields a fast busy there a few likely causes 1 The service has not been started after the group was added The service must be running when adding a group in order for the group to be active 2 The inbound trunking is not setup correctly please refer to SIP Trunk Setup or ATA Setup depending on your integration mode 3 The group might be in use by someone else this would usually be indicated by the GUI in the upper right hand corner if not check the broadcaster logs to see if the group has ever been called A TTT 2011 Atlas Sound lt Sound Troubleshooting Guide 27 2 3 Text Message This subsection describes common problems that can occur when sending a text message or poll from the send a message page When phones fail to receive their text messages or polls please see the Phone Command Issues section as it describes the issues that can occur Other issues that commonly occur with text messages and polls include the following 1 Phones do not receive an image with the text message Only phones that support images will receive images In the case of Cisco 7940 and 7960 model phones the Cisco IP Phone services SDK must be installed on the application server in order for those types to receive images lt link gt 2 Text messages only arrive at certain end point types Text messages will only be sent to group devices that can recei
44. ay for the day and time you are testing failing to notice that the current day is not selected for the schedule is a common mistake There are a few other reasons why schedules would fail to play at the scheduled time 1 Scheduler Service Error Check the scheduler service logs for any errors The log is at C Program Files Atlas Sound ControlKom SABroadcastScheduler Log txt 2 Broadcaster Service Error Keep in mind that the Scheduler service uses the broadcaster engine to execute schedules If the broadcaster trace log shows a Call Info message for the schedule at the time a schedule was supposed to go off then the scheduler did its job and any problem is likely broadcaster related See the Broadcaster Service section in this case 3 Application Server Clock Schedules fire according to the application servers clock it should be synchronized with a NTP AS Atlas Sound NOS ControlKom User Guide Troubleshooting Guide 27 5 Phone Services This section describes common issues that can occur with the ControlKom phone senices and the ControlKom API Consult this section when problems occur when using the ControlKom phone services Groups Directory Web Dialer or the ControlKom API Errors that occur in these areas will be logged to the GUI Log Flle or the Broadcaster Log Files depending on where the error occurs in the processing If an error occurs in the phone service menu system or API the GUI log file will contain the error If an e
45. d latest Service Pack windows Components gt Application Server gt IIS enabled Windows Components gt Application Server ASP NET enabled Windows Components gt Application Server 11S gt WWW Publishing gt Active Server Pages enabled Windows Components gt Internet Explorer Enhanced Security disabled The installer will try to download the following if they are not installed on the application server Aatas 2077 Atlas Sound Das Installation Procedure 35 Ready to Install Click Install if you are ready to proceed with the ControlKom installation Ready to Install Setup is now ready to begin installing Controlkom powered by Syn Apps on your computer Click Install to continue with the installation or click Back if you want to review or change any settings Destination location C Program Files x86 AtlasS ound ControlKom gt tlas ound un ER ControlKom User Guide Installation Procedure Install Complete P Setup Controlkom powered by Syn Apps a E amp Completing the ControlKom powered by Syn Apps Setup Wizard Setup has finished installing Controlkom powered by Syn Apps on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup Launch Controlkom Configuration tlas 2011 Atlas Sound ound gt un Configuration Utility 38 ControlKom User Guide Configuration Utility 6 At
46. dress Click next to use the default primary GE RE IP address of the server 10 0 6 28 The following configurations are Web Server Address mainly used for servers with multiple network adapters or web services 110 0 6 28 running on non standard ports The Virtual Phone IP Address should be set to the IP address that the virtual phones should use to communicate to the Call Manager and SA Announce through This is the primary IP Address of the application server by default The Web Server Address should be the server name domain name or IP address of the server where the application is installed This is the lt Back Configure Exit primary IP Address of the application Configure server by default Configuration Successful After clicking the Configure button you will see a series of DOS windows and the status bar will be updated as steps are completed gt tlas ound un e ControlKom User Guide Configuration Utility When the application is configured you will see a success window Click OK to proceed e gt SA Announce 28 The application was configured successfully OK tlas 2011 Atlas Sound ound O np Configuration utility 43 Activation You are now required to activate your copy of ControlKom ifit has not already been activated Select Online if your ControlKom server has access to the Internet Select By Email if your ControlKom server does not have acce
47. e 7a8 4f95be0 Skinny Dispatcher Calling Party Name Calling Party 5067 Called Party Name Called Party 2308 02 15 10 18 14 26 02 15 10 18 14 26 02 15 10 18 14 26 02 15 10 18 14 27 02 15 10 18 14 27 7a8 4f95be0 Skinny Dispatcher gt Received CalllnfoMessage 7a8 4f9619c MulticastVirtualPhone Sent StationOpenReceiveChannelAck 7a8 4f95be0 Skinny Dispatcher gt Received CalllnfoMessage ef0 4f9619c MulticastVirtualPhone Opening slave phones RTP ports for send and receive ef0 4f9619c MulticastVirtualPhone shouldMulticast broadcastType 2 2011 Atlas Sound Troubleshooting Guide m 02 15 10 18 14 27 ef0 4f9619c MulticastVirtualPhone multicasting started from 230 20 20 21 receivingPort 24588 02 15 10 18 14 32 1090 78bf604 AvvidHttp ERROR post Exception The operation has timed out STACK TRACE at AVVID PhoneControl PhoneExecute postXML String phonelpAddress String content String userName String passw ord TimeSpan w aitTime Int32 retry Number at AvvidHttp post basic_string lt char std char_traits lt char gt std allocator lt char gt gt basic_string lt char std char_traits lt char gt std allocator lt char gt gt serverlpAddress basic_string lt char std char_traits lt char gt std allocator lt char gt gt content basic_string lt char std char_traits lt char gt std allocator lt char gt gt userName basic_string lt char std char_traits lt char gt
48. e Invoke button You may need to access the speakers web page to gather the MAC and firmware version 4 Verify the speaker has registered by going to the ControlKom web interface Settings gt IP Endpoint Setup Speakers and Relays the speaker should show in the table tlas 2011 Atlas Sound Sound np Atlas IP Speaker Configuration 101 Atlas IP Speaker Web Page Once the speaker has registered with the ControlKom server see above setting DHCP option 72 you can find its IP address by going to Settings gt gt IP Endpoint Setup Speakers and Relays Click on the devices IP address in the table to be directed to the speakers web page Atlas IP Speaker web interface Home page IP Speaker with MAC 2046f9000012 IP address 10 0 6 64 Current time 2010 04 12 09 57 54 up for 438186 secs Booted 2010 04 07 08 14 48 Main Firmware 0_0_796 built Mar 3 2010 17 00 06 Boot Loader ipsl F20_ 0 0 796 bin FPGA version 4041 Board version Rev 2 0 Onboard PIC SW ver 28 Display Dot matrix LED 56x16 Red Green sw 2 9 flashers Present IR Unknown Display B Absent Microphone Version 2 GPIO Inputs 00 Outputs 00 Supported Server Types AND InformaCast SIP Description IPSpeaker 2046f9000012 Send Text Message to Speaker Normal Full Status Page SIP Status Page PUL Fh avancea ES SN NI work evices For more information visit www ipspeaker com gt tlas ound un Alertus Configuration
49. e Selected Atlas Demo Spk 402 IPSpeaker2 0Talkback 10 0 6 44 Atlas AND Mini 400 IPSpeaker2 0Talkback 10 0 6 30 CyberData v2 401 Ceiling Speaker v2 UNKNOWN y Oe Atlas 2011 Atlas Sound Sound Notification Group Configuration 9 7 Paging Relays AS Atlas Sound Groups gt gt Create Edit Groups Paging Relays This section describes use of Syn Apps Paging Relays in ControlKom notification groups Paging Relays must be added to the system using the DHCP option 72 as described in the Paging Relay Setup section of this manual before they will be visible in the groups or schedules interface To add a Syn Apps Paging Relay to a particular notification group first select the group in question on the Groups gt gt Create Edit Groups page On the Paging Relays tab select the Paging Relay s to add to the group from the Available side of the list box and add them to the Selected side using the gt gt button General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge 4 Select Group To Edit 300 Normal Associate Syn Apps Paging Relay si with the group using the interface below Available Selected 00 20 f7 35 04 b9 Paging Relay Paging Relay 00 20 f7 ff 99 10 Paging Relay Paging Relay D e ControlKom User Guide Notification Group Configuration 98 Alertus Groups gt gt Create Edit Groups Alertus This section describes how to add Aler
50. e Weather Alert checkbox for a particular group and saving the changes alerts will be active as long as the broadcaster service is running The service checks for new alerts immediately as the service is restarted and then checks again when the new alert interval setting is reached It is important to have a low new alert interval setting so you will be notified of new alerts shortly after they occur The resend alert interval setting controls how often active alerts are resent to the group endpoints The Weather Alert Settings section contains interval timer settings e Check for new alerts minutes This setting controls how often the service checks for Weather Alerts 10 minutes is the minimum and the default e Resend active alerts minutes This setting controls how often alerts are resent 120 minutes is the default which means you will receive a weather alert every two hours while the alert is in effect To disable the resend enter 0 Note that emails are never resent The Weather Alert Settings section also contains an area to configure which weather Watches Warnings and Advisories to send alerts for By default only the most severe weather alerts are activated This is not to say that the other alerts are not just as important they can be depending on where you are located For that reason the list should be checked over and any alerts that may apply to your geographical location should be enabled simply select the item from the ava
51. e are a few basic requirements that must be met in order for Syn Apps IP Devices to receive commands properly they are listed here 1 Application server must have access to port 6789 default on the devices 2 Consult broadcaster logs for other errors Other Devices Consult the ControlKom manual for detailed setup info for other compatible devices Common issues may be listed here at a later date AS Atlas Sound tas ControlKom User Guide Troubleshooting Guide 27 3 4 Audio Issues This subsection describes common problems that can occur with audio arriving at end points Consult this subsection when end points are reacting properly to commands but no audio is heard or for poor audio quality issues Consult the Phone Command Issues subsection if you are not sure if an end point is reacting properly to commands Unicast Audio Unicast audio will be used by default if multicast has been enabled on the Settings gt Multicast Settings gt Default or Sites page then proceed to the multicast audio section below When unicast audio is in use and end points are receiving commands but no audio is heard there are a few likely causes 1 A firewall or other network security software is in use and blocking the audio ports 2 The ControlKom server does not have access to the wice VLAN similar to above Multicast Audio When multicast audio has been enabled and end points are responding well to commands yet not broadcasting audio th
52. e most likely cause is that multicast is not properly enabled on the network between the ControlKom server and the end points See the Multicast Requirements section of the manual for more information on configuring multicast on the network Note To determine if the issue is network related or application server related run a wireshark trace on the application server while paging if the multicast audio shows up in the trace filter ip addr 230 20 20 20 or 230 20 20 21 defaults then the application server is sourcing the audio the problem is likely multicast configuration on the network If the audio does not show up then a firewall is likely blocking it on the application server The best way to test multicast connectivity of IP speakers is by using the server to speaker multicast test Settings gt Multicast Settings gt Server to Speaker Multicast Test See the Multicast Configuration section of the manual for more detail Poor Audio Quality Choppy Audio Poor audio quality or choppy audio are generally due to the following 1 Lack of bandwidth This is the most common cause of poor audio quality especially in unicast mode where 80kb s bandwidth is required for each active endpoint 2 Bad custom audio file If a custom audio file is in use and there is poor audio quality it is generally due to bad encoding on the audio file PCM 8kHz 8 bit mono is the proper format Test using a stock audio file or live audio to see if the issue persis
53. e that has been sent to a particular phone The columns of each row contain the following information e Message o Message Body The message text that was sent o Sender The user that sent the text message followed by the group the message was sent to e Posted The date and time the message was posted to the phones e Sent To o Desc The description field of the phone the message was sent to o Phone The name of the phone the message was sent to o IP The IP address of the phone the message was sent to To sort the list click on the column to sort by To group items by a column drag the column header for the column to group on into the light blue table header By default the last 30 days worth of messages are retained on the system To change the retention value go to Services gt Broadcast Services Advanced Settings and edit messageRetentionDays to the number of days you would like to retain messages np Message Posted Sent To Message body Auto Conference Started use the soft keys to add participants escalate or transfer Desc Matt ta to 911 Apr 30 2010 11 05 35 AM Phone SEPOD1B Sender Auto Conference to group 5718 Auto Conference IP 10 0 1 Message body Auto Conference Started use the soft keys to add participants escalate or transfer Desc Matt A to 911 May 03 2010 10 05 49 AM Phone SEPOO1B SBA Sender Auto Conference to group 5751 Auto Conference IP 10 0 1 Message body Auto Conference S
54. e to add a new site e Name Enter or edit a descriptive name for the site e IP Address Enter the IP address that ControlKom should send SIP commands to IE a PBX IP or SIP Proxy IP External Phone Setup Setup the virtual dialer phones Use this page to setup the virtual dialers that will dial analog systems IE legacy overhead paging systems one dialer is required per simultaneous analog system activation 2 10 dialers should accomodate most integrations Starting Line Number 200 DB Save Number of Dialers 10 Site lt Add a New Site gt Save Name Delete S ng S vi entto the supplied IP IP Address oup external phones and 2011 Atlas Sound Sound Analog Paging System Integration 115 23 1 Supported Analog Systems ControlKom supports all analog paging systems that integrate with SIP trunking or Grandstream ATA s ControlKom supports single and multi zone systems 23 2 Supported Analog Interfaces ControlKom can connect to paging systems that are integrated with SIP and Grandstream ATA s AS Atlas Sound Information Center Information Center 117 24 Information Center ControlKom 2 x introduces a new information center that provides quick access to the following items Changes This section provides access to the ControlKom change log Please refer to this section to learn about application enhancements and bug fix information Info This section provides access t
55. ection of this manual Atlas Sound e ControlKom User Guide Notification Group Configuration Line Number This is the extension that you will use to call activate the notification group the next available line is placed in the field by default Enter a unique line number here Use Security Code To secure the group check this checkbox and enter a DTMF code to associate to the group Send Caller ID IP speakers within the selected group will receive the caller ID associated with the source phone line Emergency Busy detection overridden for this group agents on a call will also receive the notification audio stream and or text message Group Opening Tone Select an opening tone to be played to the group end points For live audio group types the caller confirmation tone will be played once the opening tone completes Note The group phone area will not be visible with Text type groups as text groups do not require activation via phone call General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge Enter a Group Mame Group Type lid Not Yet Assigned Normal v Line Number Select Tone lt None gt X Use Security Code Send Caller Id Emergency It is now possible to add the group even though end points have not been associated yet this can be done after adding the group as presented in this manual or before adding the group Click Add Group Once added you are now free t
56. egration using the button below Note you must be browsing from the application server Once you have authorized the S4 Announce Facebook application your status will be updated to instruct friends to visit a link that will allow SA Announce to send email notifications to them Only friends that visit the authorization link will be able to receive the notifications so itis a good idea to notify friends often using status updates or by adding a note on your profile etc El Setup Facebook Aatas ORO Atlas Sound AS Atlas Sound Twitter Configuration 112 ControlKom User Guide Twitter Configuration 22 Twitter Configuration Settings gt gt IP Endpoint Setup Twitter The Settings gt gt IP Endpoint Setup Twitter tab is used to integrate ControlKom with your Twitter account Simply enter your Twitter user name and password in the provided fields and press the Save button to save any changes After saving the credentials you are ready to integrate Twitter with an emergency alert group Desktop Client Speakers and Relays Alertus Everbridge Facebook Twitter Manage the system settings Setup Twitter integration by entering your user name and password in the provided fields below To activate the integration you must enable twitter on an emergency alert group the emergency alert text message will be posted as your twitter status Twitter User Name Twitter Password Save AS Atlas 2011 Atlas Sound
57. elays Alertus Everbridge Facebook Twitter Manage the system settings IP Speakers Paging Relays and Paging Amps Selected Device Detail Search Name MAC Description Firmware D N vol mic Edit Command CyberData v2 Ceiling Speaker v2 v2 2 2 401 80 Edit Delete Name Atlas AND Mini 00 20 f7 35 04 b9 Paging Relay v8 2 3 Edit Delete Desc IPSpeaker2 0Talkback di 00 20 f7 ff 99 10 Paging Relay v8 2 3 Edit Delete IP 10 0 6 30 Pr 3 MAC 2046f901012d Ey Atlas AND Mini IPSpeaker2 0Talkback 1_3_0002 400 30 40 Edit Delete Last 6 13 2011 3 27 07 PM j Atlas Demo Spk IPSpeaker2 0Talkback 1_3_0004 402 80 40 Edit Delete Clock Attached True Atlas AND Talkback GP Input 0 GP Input 1 Activate lt Intercom gt v Phone Num 200 SIP Proxy Grandstream ATA 1 710 0 44 Page 1 of 1 5 items Atlas Sound 2011 Atlas Sound Sound Atlas IP Speaker Configuration ss 18 1 Supported Atlas IP Speakers ControlKom supports all Atlas IP Speakers 18 2 Atlas IP Speaker Setup This section describes the configuration of Atlas IP Speakers Auto Registration Setup Once you plug the Atlas IP Speaker in it will use DHCP for network settings by default this is the recommended configuration The new Atlas IP Speakers can be easily configured to auto register with ControlKom so no further setup is required Set DHCP option 72 to the IP Address of your ControlKom server IF you are using y
58. en the group is activated the default selection None plays no audio Security Code To secure the group with a DTMF security code select this option and enter the desired code Send Caller ID To send the Caller ID of the caller to the group members that support text select this option Emergency To send this notification with high priority interrupts non emergency notifications select this option Click the Email tab and enter emails that should be sent when the group is called Click the Desktop Clients tab and select desktop clients that should be activated when the group is called Click the IP Speakers tab and select IP speaker members for the group Click the Paging Relays tab and select Paging Relay members for the group Click the Add Group button to finalize the group creation process 4 Verify the service is running at the Services gt gt Broadcast Services page 2000000000000 The notification group is now active gt tlas ound un Initial Application Configuration Initial Application Configuration 51 8 Initial Application Configuration This section describes the basic settings in the ControlKom notification system that should be understood for all installations 8 1 First Time Login After starting the application or browsing away from the post installation page if it s the first time the program has run you will be prompted to enter your application password before ControlKom allows access
59. ender Auto Conference to group 5751 Auto Conference Message body Auto Conference Started use the soft keys to add participants escalate or transfer fa to 911 May 03 2010 10 42 33 AM Sender Auto Conference to group 5751 Auto Conference Mo DI tlas ound Page 1 of 21 202 items Email Settings Email Settings 83 13 Email Settings Services gt gt Broadcaster Service Email Settings In order for ControlKom to send emails when groups are activated the Services gt gt Broadcaster Service Email Settings tab must be filled out Enter an SMTP Server in the provided text box and a Mailer from address and press the Save button to save the changes ControlKom will now be able to send emails when groups that have email destinations are activated Services Settings Email Settings Amber Alert Weather Alert Advanced Settings Log Level Manage the Services and Settings Enter your SMTP server IE mail domain com or IP Address and a mailer from address below The mailer from address can be any email address with a valid format it will appear as the sender of the email being sent SMTP Server Mailer from address ControlKomidatlassound com D Save AS Atlas Sound Amber Alert Settings Amber Alert Settings 85 14 Amber Alert Settings Services gt gt Broadcaster Service Amber Alert Settings The AMBER Alert Program is a voluntary partnership b
60. ers have been employed by or consulted for companies such as Microsoft Cisco General Motors General Dynamics Bloomberg and many others All of our developers have a keen understanding of the software development life cycle and knowhowto develop successful applications At Syn Apps we understand the importance of a team environment and are comfortable developing and sharing information to ensure that the best of breed product is produced Contents 3 Table of Contents Part 1 ControlKom Overview 7 Part 2 ControlKom Features 9 Part 3 Manual Conventions 12 Part 4 System Requirements 14 1 Application Server Requirements uusunssnnsnnneennnnnnnnnnnnnnnennnnnnnennnnnnnennnnnnnennnnnneennnnnnnennnn 14 Wi nd ws 20039 sand a ieri 15 Window s Re 16 Disabling UAG sxsiincind doit ee din ee ee aden 17 Disabling Public Firewall aaa iaa 19 Creating ASPNET User Account Reken iaia nali ENEE 22 Disabling IE Enhanced Security ar een a pc 24 Inst llng aid 26 2 Network Requirements usssesrnnsnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnennnnnnnenn nnmnnn nnmnnn nennen nennen 30 el UN e esere wuantecedecesnckncet Toae Eaa a EN A aeaaaee seedsaescceevedsanevaupeat 30 Multicast Require ELSE 30 Part 5 Installation Procedure 32 Part 6 Configuration Utility 38 Part 7 Post Configuration Steps 45 1 SIP Trunk Setup u nn 46 2 ATA Setup 2 0002 0000000 naar 47 KT e TT DEE 48 d Group Crealo 49 Part 8 Initial A
61. erts persa Sample Amber Alert 4476 32p 05 20 10 The State of Colorado issued the Amber Alert early Saturday morning 05 23 after the boy s parents failed to show up for a court appearance in Colorado Springs on Thursday Custody ofthe boy was transferredto the state of Colorado due to allegations of child abuse The boy ramiras marlinal attantinn che tn cave Sent 5 19 2010 8 30 36 PM Press the Details button to see the complete text message or visit http codeamber com in a web browser tlas 2011 Atlas Sound ound np Weather Alert Settings ControlKom User Guide Weather Alert Settings 15 Weather Alert Settings Services gt gt Broadcaster Service Weather Alert Settings The Weather Alert service uses the National Weather Service web service to gather alert data for the zip code specified by the emergency alert groups that have the feature activated Weather Alerts require the ControlKom server have internet access to www weather gov The Weather Alert service runs inside the broadcaster service as it is coupled to emergency alert groups This coupling is for multiple reasons but primarily due to the need to have an endpoint association for notifications It is important to understand that the Weather Alerts do not activate as a result of calling the emergency alert group in this case the normal emergency alert functionality is carried out Once you have activated Weather Alerts by checking th
62. es for use with broadcasts such as bell schedules the scheduler and emergency alerts Scheduled Broadcasts Wav File Upload Schedules gt gt Scheduled Broadcasts Click New Schedule near the bottom of the page Configure the following items Es EM S Schedule Name Enter a descriptive name for the schedule Time Zone Select a time zone for the schedule the servers time zone is selected by default Disable Schedule If the Disable Schedule checkbox is checked the schedule will be disabled and will not activate Days to Play Select the days to play the schedule one or more days may be selected Times to Play Enter the times to play the schedule in 24 hour format e g 4 00 pm gt gt 16 00 Sound to Play Select the wave file to play when the schedule is activated Add custom wave files to the system using the Schedules gt gt Wav File Upload page Repeat The number of times to repeat the wave file when the schedule is activated Text to Send Enter the text to be sent with the schedule The text will be sent to all end points that support text messages Emergency Busy detection overridden for this group agents on a call will also receive the notification audio stream and or text message It is now possible to add the schedule even though end points have not been associated yet this can be done after adding the schedule or before adding the schedule Click Add Schedule Once added you are now free to add remove and v
63. essage The sound will only be played on the Cisco IP Phone and AND IP Speaker end points The Desktop Notification Client will play a windows alert tone when a new text message arrives e Select an Image to send with the text message e Enter your text in the Message to Send field e Select Speaker Text Options These options apply to the Atlas IP speakers that are members of the selected End Point Group Scroll Speed Message scroll speed Number of Loops The number of times to loop the scrolled message Pause Seconds The number of seconds to pause the message between loops Press the Send Message button to send the message Sound ControlKom User Guide Sending Text Messages Send Text Message To send a text message simply select the End Point Group to send a message to select a Sound Notification to play and enter the message in the Message to send text box Press the send message button to begin sending with the selected settings Use End Points from Group 1 Grade Bells X a Sound Notification musicbox wav v E E Ze Number of Loops 0 n 100 Image about png v Pause Seconds 0 1 o Message to send Send Message tlas 2011 Atlas Sound ound np Sending Text Messages 81 12 1 Message Browser Groups gt gt Message Browser The Groups gt gt Message Browser page provides a table for viewing recently sent text messages The message browser contains a row for each messag
64. esults traffic especially when there are multiple roles on this computer i The default installation for the Web Server IIS role includes the installation of role services that enable you to serve static content make minor customizations such as default documents and HTTP errors monitor and log server activity and configure static content compression Additional Information Overview of Web Server IIS 6 Click on the check boxes noted below Next 3 screen shots Click Next when all of the below role services have been selected Some like ASP NET will preselect other options 7 Add Roles Wizard Select Role Services Before You Begin Select the role services to install for Web Server IIS Server Roles Role services Description Web Server Wi IIS 6 Management Compatibility us SE provides forward compatibility for your applications and scripts that use di Static Content the two IIS APIs Admin Base Object Y Default Document ABO and Active Directory Service d d Role Services BR Common HTTP Features Confirmation Progress Directory Browsing Interface ADSI You can use existing HTTP Errors IIS 6 scripts to manage the IIS 7 Web Results server _ HTTP Redirection ij Application Development ASP NET NET Extensibility ASP CGI ISAPI Extensions ISAPI Filters _ Server Side Includes Health and Diagnostics i HTTP Logging Logging T
65. etween law enforcement agencies broadcasters transportation agencies and the wireless industry to activate an urgent bulletin in the most serious child abduction cases The goal of an AMBER Alert is to instantly galvanize the entire community to assist in the search for and the safe recovery of the child AMBER Alerts require the ControlKom server have internet access to www codeamber org The AMBER Alert service runs inside the broadcaster service as it is coupled to emergency alert groups This coupling is for multiple reasons but primarily due to the need to have an endpoint association for notifications It is important to understand that the AMBER Alerts do not activate as a result of calling the emergency alert group in this case the normal emergency alert functionality is carried out Once you have activated AMBER Alerts by checking the Amber Alert checkbox for a particular group and saving the changes alerts will be active as long as the broadcaster service is running The service checks for new alerts immediately as the service is restarted and then checks again when the new alert interval setting is reached It is important to have a low new alert interval setting so you will be notified of new alerts shortly after they occur The resend alert interval setting controls how often active alerts are resent to the group endpoints The settings for the Amber Alert service are listed on the Amber Alert Settings tab e Check for new ale
66. f the GUI log file b Group Creation Errors creating a group errors calling a group IP phones not listed c Text Messaging Errors sending text messages using the send a message page d Other External Phones Multicast Settings GUI graphical issues 3 Broadcaster Service Paging Consult this section if the broadcaster service fails to start or notifications fail in some manner a Broadcaster Log Files Location and description of the broadcaster log files b Service Start Issues Broadcaster service will not start c End Point Command Issues End points do not respond to notification commands d Audio Issues End points respond to notification commands but do not broadcast audio or broadcast has poor quality 4 Scheduler Service Consult this section if the scheduler service fails to start or schedules fail to play 5 Phone Services Consult this section for Phone Service and API issues a API Issues with the ControlKom API e Ate 2011 Atlas Sound lt Sound Troubleshooting Guide 27 1 Installation Configuration This section describes troubleshooting techniques for issues that commonly occur during the installation and configuration of ControlKom Consult this section if you experience problems with the installation or configuration of ControlKom The majority of all issues in this section stem from System Requirements not being met in some way The Installation Configuration section is divided into
67. ft corner of the administration interface Once you are done viewing the data please click on the Exit Menu button in the lower right corner or simply click on the main ControlKom web page to close the window Please note that all data in the information center is retained for 90 days by default If you would like to adjust the retention period please modify the activity RetentionDays setting at Serices gt Broadcast Services Advanced Settings AS Atlas Sound ne ControlKom User Guide Desa Login Act Page Act Text Act Sched Act al Pi E 2 E at Version 2 0 20 Release Date 05 01 2011 New Features Initial Release of ControlKom2 Bug Fixes Information Center Page 1 of 1 1 items 2011 Atlas Sound Custom Wave File Upload 120 ControlKom User Guide Custom Wave File Upload 25 AS Atlas Custom Wave File Upload Schedules gt gt Wav File Upload It is possible to add custom wave files to the ControlKom notification system for use with schedules and emergency alert group types Browse to the Schedules gt gt Wav File Upload page to upload new wave files to the system 0 ControlKom Groups Schedules Services Settings Help V Scheduled Broadcasts da Wav File Upload Use this option to setup scheduled Upload custom wav files for use with broadcasts such as bell schedules the scheduler and emergency alerts Scheduled Broadcasts Wav File Upload Schedules gt gt
68. gram Files Atlas Sound ControlKom Configuration log txt By default the log file will only show errors the logging level for this file is controlled by the Web Site Logging Level setting lt continued on next page gt AS Atlas Sound 192 ControlKom User Guide Troubleshooting Guide Errors During Configuration Common failures that occur while running the configuration utility are listed below by the configuration page they occur on 1 License Not Found If the license selector appears then no license exists in the program base directory select one using the provided interface or install the license manually as described in Licensing Issues 2 Application Server Credentials The Application Server Credentials configuration page requires the user to enter the Windows credentials they are currently logged on with This user must be an administrator of the system local administrator account recommended These credentials are also used for the web site impersonation account if an impersonation error occurs when opening the website after configuration then the account entered is not appropriate 3 Application Database Instance The Application Database configuration page requires the user to enter a valid local database instance name SynApps default Ifthe application server does not have internet access then SQLExpress will not have been automatically downloaded and installed in this case the server will likely not have a Sy
69. h the group activation For example a school on lockdown alert tornado warning fire etc Emergency Alert mode definitions Alert Mode This is the default mode in this mode the emergency alert group is activated when called or via the web service possibly the group will then send the text message to the supported devices and begin to play the AA 2011 Atlas Sound Sound 9 2 Notification Group Configuration ECH wave file for 1000 cycles unless the group is called back Calling an active emergency alert group in alert mode will cancel the emergency Voice Mode Activate when called and play the selected wave file once at which point the source caller can begin to send further instructions by speaking into their handset when the source caller hangs up the group terminates and text is cleared from the supported devices Play Once This mode simply sets the duration of the emergency alert to one repeat of the wave file after the wave file plays once the group will terminate and text will be cleared from the devices Timed Mode Selecting Timed Mode will expose a Repeat Number entry box set the repeat number to the desired duration of the emergency alert group Selecting the send caller id to destinations checkbox on the groups page is especially interesting here since it will send the originators caller id to all destinations of the emergency See Also Creating Emergency Alert Groups RecordNPlay Record
70. hat are members of the group Record N Play Same as normal but the audio is played after it is recorded to eliminate feedback Emergency Alert Notification to many stored or live audio and text Different modes control how the group reacts when called Alert Mode Call the group once to activate the stored audio text call it again to stop the notification Timed Repeat Mode Call the group to activate it it will play until the configured number of message repeats has occurred Voice Mode Call the group to activate speak live audio hang up to end the event This mode is not recommended since most emergencies persist Text Allows a text message to be sent to a selected phone or group of phones emails Alertus 3n The following sections describe the group types in more detail Sound ER ControlKom User Guide Notification Group Configuration 9 1 1 9 1 4 Normal A normal group allows you to pre define end points that will receive the source callers live audio when the group is activated This is a one to many group the delivers live one way audio Holler Holler is an intercom notification group type it is meant for one to one communication with two way audio After calling a Holler page group you are prompted for a destination extension followed by the sign Once a valid IP Speaker DN has been entered ControlKom opens that destination for two way audio See also Holler RP to avoid the opening prompt
71. iew information about specific devices within all of the schedules that have been created A Atlas Sound ControlKom User Guide UTC 07 00 Arizona hh mm Creating Schedules Defaut Voume 1 pme o E 2011 Atlas Sound Creating Schedules 77 11 1 Schedule Overrides Schedules gt gt Scheduled Broadcasts Overrides The Schedules gt gt Scheduled Broadcasts Overrides tab is used to override the selected schedule for a given time span If the schedule is overridden it will not play this can be used to silence bells during vacation Use the provided interface to add overrides press the Add Override button to add a new override row which will appear in the table press the Edit link for the row and use the provided calendars to select a Start Date and End Date for the override Press the Update link to update the row changes General Overrides Email Desktop Clients External IP Speakers Paging Relays Alertus Everbridge Select Schedule To Edit 1 Grade Bells v Usethis tab to override suspend operation ofi the schedule for a given date range Schedule Overrides Id Start Date End Date Edit Command 1 05 10 2011 05 11 2011 Edit Delete 14 4 D H Page 1 of 1 1 items 1 gt AddOverride AS Atlas Sound Sending Text Messages 12 AS Atlas Sending Text Messages 79 Sending Text Messages Groups gt gt Send Text Message Send Text Message Contr
72. ification group see the Everbridge section Provide the following Everbridge web service information in the provided interface e Everbridge Web Service URL Enter the Everbridge web service url in the provided entry box The default URL is https wm everbridge net nns 3nWebServices e User ID Enter your Numeric Everbridge User ID e Organization Name Enter your Everbridge organization name e Password Enter your numeric Everbridge password Press the Save button to save the changes to the Everbridge web service settings After pressing save the URL will be contacted so connectivity can be checked if problems are encountered an error message will appear The most likely cause of error would be that the server has no connectivity to internet After setting up the web service parameters you will need to enter your Everbridge Scenarios by Scenario Id and Name and press the Add button The Scenario ID must be the same as found on the Everbridge Scenarios page See the Everbridge Setup section for details on finding existing scenario ld s and creating new scenarios Desktop Client Speakers and Relays Alertus Everbridge Facebook Twitter Manage the system settings Enter the Everbridge web service URL and Organization Leader Numeric credentials press save to save changes gt The default Web Service URL is Attpsi nnn 3nontinenet ny 3nWebservices everbridge Add Everbridge scenarios by ID using the Everbridge Scenarios section below
73. ilable side of the list and press the gt gt button to move the item to the selected side Services Settings Email Settings Amber Alert Weather Alert Advanced Settings Log Level Manage the Services and Settings Check for new alerts minutes 60 Resend active alerts minutes 120 0 for no resend 3 Save Available Selected oastal Floo atc atc H real Floo atc atc a C Flood Watch CF Watch Areal Flood Watch FA Watch Excessive Heat Watch EH Watch Blizzard Watch BZ Watch E Extreme Cold Watch EC Watch Flash Flood Watch FF Watch Fire Weather Watch FW Watch Hurricane Force Wind Watch HF Watch Available Selected Coastal Flood Warning CF Warning H aa Blizzard Warning BZ Warning n Dust Storm Warning DS Warning Hurricane Force Wind Warning HF Warning Excessive Heat Warning EH Warning Hurricane Warning HU Warning Extreme Cold Warning EC Warning v Hurricane Wind Warning HI Warning v Available Selected Air Stagnation Advisory AS Advisory H Tsunami Advisory TS Advisory Ashfall Advisory AF Advisory Ashfall Advisory MH Advisory Blowing Dust Advisory DU Advisory x 2011 Atlas Sound Sound Weather Alert Settings 89 Sample Weather Alert 4416 37p 05 20 10 National Weather Service alert s Flash Flood Watch 66701 Origin www weather gov PA A
74. ion to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Setup Settings gt gt Multicast Select an existing user using the drop down menu or add a new user using the New User button New users must be given a unique user name and a password Select the Administrator check box to make the user an administrator administrators have no restrictions in their ability to administer the ControlKom notification system Even though you can add permissions to an administrator as shown below the permissions will not be meaningful as the user already has full rights If the user new or existing is not an administrator then they will need some permissions in order to log in and complete an action Use the Add Permission button to add a permission row to the selected user Select the Group Name that you would like to give the user rights to and select one or both check boxes Send Text Modify Group and then click the Insert link in the Edit Command Column to insert the new permission To edit or delete existing permissions click the Edit or Delete link in the Edit Command column of the permissions table User Management Manage users and permissions Select user debug v New User User Name debug ae User Permissions Password jeecce Group Name Send Text
75. is can be useful for delivering campus events to students etc Twitter Integrate with your Twitter account and automatically update your Twitter status when a notification group is activated Notification Types ControlKom supports the following types of notification Piostezion Tyee Audio pesvipioo audio notification groups including one to many one way and two way intercom Stored Audio Stored audio notifications including scheduled events IE school bells and emergency alert notifications Amber Alerts Integrate with CodeAmber org to deliver Amber Alerts and Endangered Child Alerts Weather Alerts Integrate with the National Weather Service and deliver localized weather alerts Watches Warnings Advisories Text Messages Text messages can be sent to all endpoint types that support text Other Features Dynamic Notification Dynamically associate IP speakers and Desktop Clients to a notification Groups group using filters Group Opening Tone Assign custom audio files to serve as the notification group opening tone Notify from Speaker Initiate an intercom or emergency alert notification from Atlas IP Speakers Configurable Streaming Unicast and Multicast support to all digital audio endpoint types Y Atlas J Sound NOS ControlKom User Guide ControlKom Features Paging Relay A hardware solution for non multicast enabled wide area networks sources multicast streams from the local site Secure Notification Any notific
76. is is the case the server will not be able to access secure methods like initiating an emergency alert 2 Broadcaster Service Not Running The broadcaster must be running in order for methods that actuate the broadcaster to succeed 3 Firewall ACL The server accessing the API does not have access to the ControlKom server port 80 AS Atlas Sound Help and Support Help and Support 149 28 Help and Support The following sections describe the Help section of the ControlKom interface 28 1 Documentation Help gt gt Documentation The Help gt gt Documentation page contains the ControlKom User Guide in HTML format complete with index and search functions ControlKom Groups Schedules Post install Instructions Documentation AY Request Support Services Settings Help Use this option for basic help on Use this option to view the Use this option to browse common setting up the system after install install and user guide issues and submit trouble reports Post Install Instructions Manual Request Support Help gt gt Post Install Instructions gt tlas ound un NOM ControlKom User Guide Help and Support 28 2 A Atlas Prepare Report Help gt gt Request Support Prepare Report The Request Support page contains a Prepare Report tab that can be used to generate an Atlas Sound support request This is the preferred method of obtaining support as all log files will be auto
77. ith the Alertus System ControlKom can automatically activate Alertus Beacon Groups that you have defined in the Alertus web configuration pages Alertus Alert Profiles are also used by ControlKom the Alert Profile defines the way the Alert Beacons behave during an event how the lights flash which sound is played etc For proper operation ControlKom requires that the Alertus system have at least one alert profile and one beacon group The Alertus web configuration interface 2 Configure Alertus System Page Windows Internet Explorer G lt gt CH http 10 0 5 251 Alertusweb ConfigureSystem do E E Configure Alertus System Page HOME EMERGENCY DISPATCH PRESET DISPATCH CUSTOM DISPATCH CONFIGURE SYSTEM REPORTS SUPPORT LOGOUT Config Menu Configure AlertusWeb System Templates Alert Profiles Beacons Beacon Groups K Templates Preset Alerts Alert Services AlertusWeb Users Alert Profiles E Beacons ee ee Beacon Groups 5 Preset Alerts Alert Services Ee AlertusWeb Users System Ready There Are No Active Messages AN Atlas Sound Everbridge Configuration 20 AS Atlas Everbridge Configuration 107 Everbridge Configuration Settings gt gt IP Endpoint Setup Everbridge The Settings gt gt IP Endpoint Setup Everbridge tab is used to configure ControlKom with the required Everbridge parameters For information on adding Everbridge Scenarios to a ControlKom not
78. l If the licensed phone count is exceeded in this licensing model then ControlKom sees more devices on the configured CUCM cluster than the license allows Syn Apps paging devices are not counted towards license usage Any other Device gt Phone on the CUCM cluster will be counted towards the licensed phones Removing unused devices on CUCM followed by Controlkom Services gt Broadcast Senices Service Refresh Data will update the count b Phones in Use Licensing Model If the licensed phone count is exceeded in this licensing model then devices must be removed from notification groups until the unique devices used in all groups meets the requirement A TTT 2011 Atlas Sound lt Sound Troubleshooting Guide 131 27 1 4 Configuration Issues This subsection describes common issues that can occur when running the ControlKom configuration utility Consult this subsection when configuration fails or the web site fails to open properly For basic information on running the ControlKom configuration utility see the Configuration Utility section of the manual The ControlKom configuration utility can fail for a number of reasons Most errors will be shown to the user configuring the product as a text pop when the error occurs All errors will be listed in the ControlKom configuration log file The majority of all configuration issues stem from System Requirements not being met in some way The ControlKom configuration log file is located at C Pro
79. las Configuration Utility The following section describes the configuration utility of the ControlKom notification system The ControlKom configuration utility will automatically run at the end of installation The program can be run on the application server at anytime by going to Start gt Programs gt Atlas Sound gt ControlKom gt Configuration In order to use the ControlKom software a valid license key must be obtained If you have already obtained your key click Browse to locate the license file that you acquired separately The license file screen will only appear if the license file Syn Apps license does not exist in the program base directory C Program Files Atlas Sound ControlKom If you encounter problems with the browser below simply place your license in the program base directory and make sure it is copied there with the precise filename Syn Apps license Click Next to proceed e ControlKom Configuration Select a License File FN Atlas Sound ControlKom Select a license file Please chose the location of your license file You may type a new folder name or click the Browse button to find a location Please select the directory where you saved the license file you received from Syn Apps by mail ca The application will not work Browse without a valid license file Its name is Syn Apps license For an evaluation license please go to lt http www sun apps net gt and register Cl z
80. ling IE Enhanced Security Configuration 1 Launch Server Manager Start Server Manager or Right Click on Computer and Select Manage 2 Click Configure IE ESC E Server Manager File Action View Help e m Gy Server Manager WIN RQOURUILG Si Roles Server Manager WIN RQOURUILG8 Features Diagnostics a Get an overview of the status of this server perform top management tasks and add or remove server roles and features 1 Configuration Storage Server Summary Server Summary Help 2 Computer Information Change System Properties Full Computer Name WIN RQOURUILG8 puliti anzi Lowe GP Configure Remote Desktop Workgroup WORKGROUP Local Area Connection IPv4 address assigned by DHCP IPv6 enabled Remote Desktop Disabled Product ID 55041 222 3320 166 76433 MR Do not show me this console at logon Security Information Go to Windows Firewall on a Configure Updates Check for New Roles Windows Updates Download updates only using Windows Update CA Run Security Configuration Wizard Last checked for updates 12 11 2009 9 13 AM ll Leg Configure IE ESC Last installed updates Never Windows Firewall IE Enhanced Security Configuration On for Administrators ESC On for Users Sound System Requirements 25 3 Click Off for both Administrators and Users Click OK T Internet Explorer Enhanced Security Configuration Ossi ER Co
81. lt Version Not Editable The clients version IP Address Not Editable The IP Address of the client Port Not Editable The client listen port Last Heart Beat Not Editable The date and time of the last registration or heartbeat message from the Syn Apps IP Device D N Enter a directory number for the client for future expansion Desktop Client Speakers and Relays Alertus Everbridge Facebook Twitter Manage the system settings Desktop Clients that have registered with this server Search Name Description Version IP Address Port Last Heart Beat D N Edit Command syn apps econway ECONWAY WXP 1 0 26 10 0 2 69 8282 6 13 2011 3 27 32 PM Edit Delete SYN APPS econway ECONWAY WIN 1 0 26 10 0 6 28 8282 6 8 2011 2 41 44 PM Edit Delete ts mund mote patton Page 1 of 1 2 items j y Atlas 2011 Atlas Sound Sound Atlas IP Speaker Configuration Part NOS ControlKom User Guide Atlas IP Speaker Configuration 18 AS Atlas Atlas IP Speaker Configuration Settings gt gt IP Endpoint Setup Speakers and Relays The Settings gt gt IP Endpoint Setup Speakers and Relays tab is used to view and configure the Atlas IP Speaker parameters For information on adding Atlas IP Speakers to a ControlKom notification group see the IP Speakers section Each Atlas IP Speaker you plan to use with the system must be registered in the Speakers and Relays area on the Settings gt gt IP Endpoint Setup Speaker
82. lue and then press save Some changes require that further action be taken in order for the setting change to take affect IE Broadcaster Service Restart these will be noted in the setting description Services Settings Email Settings Amber Alert Weather Alert Advanced Settings Log Level Manage the Services and Settings WARNING Changing advanced settings can cause system instability Generally these settings should not be altered except when directed by support or the manual Some setting changes require further action be taken in order for the setting change to take affect IE Broadcaster Service Restart these will be noted in the description Select a Setting activityRetentionDays S Setting Description The number of days to keep activity in history default 90 Setting Value 90 D Save AN Atlas Sound IE ControlKom User Guide Initial Application Configuration 8 3 N Atlas Multicast Configuration Settings gt gt Multicast Settings Defaults 0 ControlKom Groups Schedules Services Settings Help 2 User Management Za Multicast Settings ta IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this option to manage IP Setup dialer phones to facilitate and manage their permissions multicast settings for SA Announce endpoint settings legacy overhead system integration User Management Multicast Settings IP Endpoint Setup External Phone Se
83. matically sent to Atlas Support and a trouble ticket will be created FTP and email access is required for the process to work fully automatically See Email Settings to setup the email system before requesting support To request support please fill out the following information in the interface provided on the page e Contact Email Address Enter the email address of the person Atlas Support should contact in response to this trouble ticket e Contact Phone Number Enter the phone number of the person Atlas Support should contact in response to this trouble ticket e Description Enter a detailed description of the problem in the provided text box provide as much detail as possible as to how the problem is occurring Prepare Report Support This will prepare a report folder containing your contact information and description ofthe problem a backup of the application database and application log files If the server has internet access the report will be automatically sent to Support and a ticket will be created If the server does not have internet access further information will be provided below the form Contact Email Address Contact Phone Number Please enter a detailed description of the problem FS Prepare Report A Warning no SMPT server configured For fully automated reporting Services gt gt Broadcast Services gt Settings gt gt SMTP Server must be set or continue and you will be instructed to send
84. meter Value Model Paging Relay IPAddress lt Speaker IP Address IE 10 0 0 111 gt MAC lt Speaker MAC Address IE 0020f7002c5a gt Firmware lt Speaker Firmware IE v2 2 0 gt Status ErrorCode Clock ttached lt false true gt 3 Fill in the fields as shown in the above screen shot and then press the Invoke button You may need to access the relays web page to gather the MAC and firmware version 4 Verify the relay has registered by going to the ControlKom web interface Settings gt IP Endpoint Setup Syn Apps IP the relay should show in the table tlas ound O np Paging Relay Configuration mn ControlKom User Guide Paging Relay Web Page Once the relay has registered with the ControlKom server see above setting DHCP option 72 you can find its IP address by going to Settings gt gt IP Endpoint Setup Syn Apps IP Click on the devices IP address in the table to be directed to the relays web page The default login credentials for the device are e User Name admin e Password admin After logging into the web page you will see the home page and the basic device settings To change the network and other settings of the device use the Admin Setup button Syn Apps Paging Relay web interface Admin Setup page GE PAGING RELAY DSyun Apps Notification Unified 866 664 6071 support syn apps com Home Device Config Networking Audio Config Update Firmware Device Settings Device
85. n multicast is functioning properly between the server and that speaker To stop the testing press the Stop Transmission button Defaults Server to Speaker Multicast Test Manage multicast settings Select the speaker to test below and press the Start Transmission button to begin a multicast test at the specified multicast address This should open the speaker and you should be able to hear the wav at being played assuming multicast is properly enabled Filter G Filter y 20 for all the extensions begining with 20 Test speaker 400 Atlas AND Mini IPSpeaker2 0Talkback v Multicast address 230 20 20 20 Port 20498 Speaker Response StartTransmission Stop Transmission Note The primary purpose of this tool is to determine whether multicast is functioning properly on your network It is suggested that you try speakers from each IP Subnet This ensures that multicast routing is functioning on all subnets AS Atlas Sound NES ControlKom User Guide Initial Application Configuration 8 4 AS Atlas User Accounts Settings gt gt User Management This section allows administrators to create new users of the ControlKom notification system and assign them various rights 0 ControlKom Groups Schedules Services Settings Help 2 User Management Za Multicast Settings ta IP Endpoint Setup R External Phone Setup Use this option to create users Use this option to manage the Use this opt
86. n beginning with ABC to the notification group This is useful when you have a paging group for a site and that site has a specific Description etc by using the dynamic group option as you add phones to the system you will not have to manage your ControlKom notification groups General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge Select Group To Edit 300 Normal 8 Arrange List By Filter Name ld 4 Filter Enable Dynamic Group Name Directory Number Description IP Address Ex John to view names containing John filter controls group target devices Available Selected syn apps econway ECONWAY WWXP 10 0 2 69 SYN APPS econway ECONWAY WIN 10 0 6 28 als 2011 Atlas Sound Sound Notification Group Configuration ER 9 5 AS Atlas External Phones Groups gt gt Create Edit Groups External Phones Add legacy overhead systems or other dial able numbers to a notification group by selecting the External Phones tab First make sure the overhead system in question can be dialed from the digital phones the number used by the digital phones is generally the number that will be used to configure the notification group to use the overhead system in question External dialers must be setup before the external phone integration will work properly use the Settings gt gt External Phone Setup web page to configure external dialers The setup is described in detail in the
87. nApps database instance and an error will occur at this point in configuration Common solutions include a SQL Exists on Application Server Ifthe server already has some form of SQL installed then a valid instance name must be entered Common instance names are SQLExpress for SQLExpress manual installs and blank for SQL enterprise installs There is always a chance that the user defined some instance name during manual configuration of SQL this instance name must be used or another instance must be created The instance name can generally be determined by going to the Windows services panel and looking for services like MSSQL SYNAPPS or SQL Server SYNAPPS in both cases SYNAPPS is the instance name IF you have the right instance name and issues persist chances are the SQL service is not running b SQL does Not Exist on Application Server Install SQL on the application server note the instance name you create Any authentication mode is fine c Use a non local DB Instance The non local SQL server must allow the application server access account used during configuration Regedit HKLM gt Software gt SynApps gt ControlKom gt sqlServer to the name of the server to use Re run configuration A Atlas 2011 Atlas Sound Sound Troubleshooting Guide 133 Errors After Configuration Common issues that occur after running the configuration utility are listed below 1 Web Site Failure If the web site fails to display properl
88. nes and other end points commands Consult this section when end points are not responding properly to the commands they are being sent For example when sending a standard audio command to a Cisco IP Phone the phone will lite up its speaker and mute lights and make a boop sound when the command is properly received Ifthis does not occur then this is the proper section to consult ifthe phone or end point does react to the command but audio is not heard then consult the Audio Issues subsection When troubleshooting these types of issues it is important to try and understand if the issue occurs intermittently and or if the issue occurs when a single endpoint is tested versus many at the same time Network configuration issues are generally to blame for intermittent command delivery especially when under a heaw load Note When troubleshooting an end point command issue as it pertains to a particular notification group it is always best to first verify that the end point s in question are actually members of the group This is a common issue due to the complexity of some integrations Syn Apps IP Speakers and Paging Relay Syn Apps IP Devices must be registered with the ControlKom server in order to receive commands properly If the devices are registered they will show in the Syn Apps IP device table Settings gt IP End Point Setup Syn Apps IP See Syn Apps IP Speaker Setup and Paging Relay Setup for setup and manual registration details Ther
89. nformation First time installations should start with the System Requirements chapter and follow the sections through to Notification Group Configuration 2011 Atlas Sound Sound System Requirements ControlKom User Guide System Requirements 4 System Requirements In order for ControlKom to function properly there are a few system requirements that need to be met 4 1 Application Server Requirements The Server must meet the following requirements e Windows 2003 32 bit only or Windows 2008 SP2 32 bit or 64 bit versions Microsoft Net 3 5 download here Microsoft SQL Server 2005 2008 download here 2 gigabyte of system memory minimum requirement 10 gigabytes of hard disk space minimum requirement See the following sections for server setup specifics e Windows 2003 Server e Windows 2008 Server A TTT 2011 Atlas Sound Sound System Requirements 15 4 1 1 Windows 2003 Server Windows 2003 Server Requirements Windows Components Open windows components on the application server Start gt Control Panel gt Add Remove Programs gt Windows Components a Internet Explorer Enhanced Security Configuration must be unchecked b Under Application Server the ASP NET check box must be checked c Under Internet Information Services gt World Wide Web Service Active Server Pages and World Wide Web Service must be checked AS Atlas Sound NOS ControlKom User Guide System Requirements 4 1 2 Wind
90. ns Ki ControlKom Groups Schedules Services Settings Help O Post Install Instructions e Documentation A Request Support Use this option for basic help on Use this option to view the Use this option to browse common setting up the system after install install and user guide issues and submit trouble reports Post Install Instructions Manual Request Support Help gt gt Post Install Instructions The page contains a quick start guide for setting up the system including SIP Trunk Setup ATA Setup IP Speaker Setup and Group Creation The Intro tab is shown below it contains links to the other tabs Intro SIP Trunk Setup ATA Setup IP Speaker Setup Group Creation Post installation instructions Now that the software is installed a few items must be setup in order for the notification system to function properly The remaining tabs on this page serve as a quick start guide for setting up these items Each tab is described below SIP Trunk Setup On SIP enabled call systems a SIP trunk should be created to facilitate placing and receiving calls ATA Setup On non SIP enabled call systems SIP capable ATAs must be used to facilitate placing and receiving calls IP Speaker Setup Information on integrating IP speakers with the product Group Creation Once the above items are setup notification groups can be created and tested ES tlas ound D np KO ControlKom User Guide Post Configuration Steps 7 1 SIP Tr
91. ntrolKom User Guide System Requirements 4 1 2 5 Installing IIS Installing Internet Information Service IIS 1 Launch Server Manager Start Server Manager or Right Click on Computer and Select Manage 2 Select Go to Roles E Server Manager File Action View Help H Features Diagnostics Get an overview of the status of this server perform top management tasks and add or remove server roles and featur i Configuration Storage AR Aw A Roles Summary Roles 0 of 17 installed B Remove Roles 2011 Atlas Sound Ds System Requirements 27 3 Select the Web Server IIS role and click Next Add Roles Wizard E X i Select Server Roles Before You Begin Select one or more roles to install on this server Server Roles Roles Description Web Server IIS Active Directory Certificate Services Web Server 115 provides a reliable manageable and scalable Web application infrastructure Active Directory Domain Services Active Directory Federation Services Active Directory Lightweight Directory Services Active Directory Rights Management Services Application Server DHCP Server DNS Server Fax Server File Services Network Policy and Access Services Print Services Terminal Services Role Services Confirmation Progress Results Web Server I
92. o add remove and view information about specific devices within all ofthe groups that have been created AAA 4 2011 Atlas Sound Sound Notification Group Configuration e 93 Email Groups gt gt Create Edit Groups The Email tab on the Create Edit Groups page allows email s to be sent when a group is called or otherwise activated To use this feature you must first setup the email parameters at Services gt gt Broadcaster Services gt gt Email Settings see the Email Settings chapter of this manual for more information Add one or many email addresses to the group using the Email Address Activation interface Use email aliases when there are many emails to be sent more than 10 to avoid overloading the ControlKom system To add custom text to the email message use the Custom Email Text Activation text box The custom text will appear at the beginning of the email body after the statement Group lt group name gt has been activated by lt caller name gt Note Mass SMS messaging 50 or more messages sent to the same provider must be done using an aggregator service such as 3n National Notification Network Otherwise sending too many SMS messages to a specific cellular provider might result in all messages being treated as Spam General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge Select Group To Edit 300 Normal Usethis tab to send email notifications when the gr
93. o the application registry key settings You can use this section to quickly verify system settings License The License section provides access to the currently installed license information including your maintenance contract number and start end dates Licenses can also be updated on this page using the interface at the bottom Groups This section provides a detailed list of all notification groups configured within ControlKom Information displayed includes Name Type Number Partition and Device Pool Users This section displays a list of all users that have been provisioned for access to the ControlKom web interface The values displayed are Username and if the user has been provisioned as a global administrator Login Act This section provides a list of all logins to the ControlKom web interface Username Login time and the IP address of the machine that the user logged into the system from are displayed Page Act This section provides a historical view of the notification activity on the system You will be able to see who called a given notification group on a specific date and time Text Act This section is similar to the Page Act section except that it displays the historical view of all text messages that have been dispatched via ControlKom Sched Act This section displays the historical view of all scheduled notifications All of this information can be accessed by clicking on the ControlKom logo graphic located in the upper le
94. olKom Groups Schedules Services Settings Help F Create Edit Groups 33 Send Text Message L I Message Browser Use this option to create and edit Use this option to send a text Use this option to browse SA Announce paging groups message to a group of phones recent text messages Create Edit Groups Send Text Message Message Browser Groups gt gt Create Edit Groups To send a text message to a notification group you must first create a group that contains the required end points It can be an existing notification group of any type as long as that type allows you to select end points e g holler group types cannot be used for sending text messages That is to say even though Text type groups are only used on the Send a Message page any group type that contains end point associations will be listed on the send a message page Note Text messages do not activate Facebook Twitter or Everbridge scenarios Text messages will only send emails when the group type being used is a Text group type If the group you select contains end points that cannot display text such as IP speakers that don t have text displays or external phones they will not receive the text message To send a text message e Browse to Groups gt gt Send Text Message Send Text Message e Choose the group that you want to send the text message to by selecting from the Use End Points from Group drop down menu e Select a Sound Notification to accompany the text m
95. on your network A Cisco Multicast Quick Start guide can be found at http www cisco com warp public 105 48 html A TTT 2011 Atlas Sound Sound Installation Procedure 32 ControlKom User Guide Installation Procedure 5 Installation Procedure Ifthe application server you are installing ControlKom on has internet access proceed to the next paragraph Ifthe application server does not have internet access then please make sure the required components ASP NET 3 5 and SQL Express 2005 have been installed see the Application Server Requirements section for the download URLs You must be logged onto the application server as an administrator local or domain to properly complete the installation Start the installation by double clicking the ControlKom setup program amp Setup ControlKorn powered by Syn Apps gt E E Welcome to the ControlKom powered by Syn Apps Setup Wizard This will install ControlKom 2 0 24 on your computer It is recommended that you close all other applications before continuing Click Next to continue or Cancel to exit Setup tlas 2011 Atlas Sound ound np Installation Procedure 33 License Agreement You will be prompted to read your License Agreement to use the ControlKom product You may use your page down key to view by page Once you agree with the terms Click Next to proceed License Agreement Please read the following important information befo
96. one and dialing the notification group directory number as well as other methods such as automated via a relay or web The ControlKom Notification System has numerous audio streaming models that can be used to accommodate almost any notification requirements from one centralized server With the addition of the Syn Apps Paging Relay a unicast to multicast device even non multicast enabled wide area networks can provide notification to all remote sites using one centralized ControlKom server Streaming models include Unicast Server Sourced Multicast and Relay assisted multicast New features for ControlKom 2 0 0 include e Full Duplex Intercom Speaker to phone and phone to speaker intercoms are not full duplex and do not require the user to press keys when talking or listening e Amber Alerts Integrate with CodeAmber org to deliver Amber Alerts and Endangered Child Alerts e Weather Alerts Integrate with the National Weather Senice to deliver localized weather alerts Watches Warnings Advisories Coming soon to ControlKom e Mobile Client An iPhone Android application that allows users to receive notifications send text messages and activate deactivate emergency alert groups e Redundancy A server redundancy model to allow fail over of notification groups The ControlKom Notification System has been created using ASP NET 3 5 to provide a rich user AS Atlas Sound interface Menus and lists that contain multiple items
97. ools di Request Monitor Tracing C Custom Logging sl Fl Ane Lansina More about role services ISIE E lt Previous _not gt _ Install Cancel tlas 2011 Atlas Sound ound nb System Requirements Add Roles Wizard Before You Begin Select the role services to install for Web Server IIS Server Roles Role services Description IIS 6 Management Compatibility ES provides forward compatibility for Son Logon your applications and scripts that use ll Security the two IIS APIs Admin Base Object Basic Authentication ABO and Active Directory Service Progress Windows Authentication Interface ADSI You can use existing Results Digest Authentication en to manage the IIS7 Web Client Certificate Mapping Authentication IIS Client Certificate Mapping Authentication URL Authorization Y Request Filtering IP and Domain Restrictions DI Performance di Static Content Compression Dynamic Content Compression D Management Tools di IIS Management Console IIS Management Scripts and Tools Management Service IIS 6 Management Compatibility di IIS 6 Metabase Compatibility dl IIS 6 WMI Compatibility Fl Tre C rintima Tanla More about role services
98. oup is activated An email will be sentto each email address entered below The email will contain the name of the group being called the caller ID of the phone calling the group and the text message associated with the group if any Email Address Activation Add DRemove C3 Update You must define an SMTP server in Service Broadcaster Service Email Settings before the emailer will work properly AS Atlas Sound MOS ControlKom User Guide Notification Group Configuration 9 4 AS Atlas Desktop Clients Groups gt gt Create Edit Groups Desktop Clients Add desktop notification clients to a notification group by selecting the Desktop Clientstab Use the Arrange List By drop down menu to resort the list on the selected item Desktop Notification Clients that have registered with ControlKom will be shown To change desktop client settings and see current registration status see the Desktop Notification Client Configuration section of the manual Select the clients you would like to add by clicking the items and adding them using the gt gt button You can use standard ctrl click and shift click to select items or use the Filter column to filter the list The Enable Dynamic Group checkbox will dynamically lock the group to use the clients that match the specified Filter IE enabling the dynamic group checkbox arranging by Description and entering ABC into the filter column will associate all phones that have an Descriptio
99. our routers to server DHCP you will want to add the option 72 command to the scope thatis providing the speakers with IP address information Example ip dhcp pool Voice network 10 0 12 0 255 255 255 0 default router 10 0 12 1 option 150 ip 10 0 0 21 dns server 10 0 0 2 option 72 ip 10 0 5 38 lease 8 23 59 For Windows Server you would perform the following http www cisco com en US products sw wicesw ps556 products_tech_note09186200800942f4 shtml AS Atlas Sound 10 ControlKom User Guide Atlas IP Speaker Configuration Manual Registration Setup If DHCP cannot be used or option 72 cannot be set then the speaker must be manually registered with ControlKom To manually register an Atlas IP Speaker open a web browser on the ControlKom host machine and perform the following 1 Browse to http localhost ControlKom APl ControlKomAPl asmx a list of the API methods will be shown 2 Click on RegisterlP Speaker the following form will be shown RegisterIpSpeaker SynApps IP Speaker Register Message Test To test the operation using the HTTP POST protocol click the Invoke button Parameter Value Model lt IPSpeaker2 0 IPSoeaker2 OTalkback gt IPAddress lt Speakers IP Address gt ss MAC lt Speakers MAC Address Firmware speaker firmware version Status ErrorCode E ClockAttached lt true false gt 3 Fill in the fields as shown in the above screen shot and then press th
100. ows 2008 Server Windows 2008 Server Requirements Before Beginning Please make sure that SP2 has been installed this is required for automatic configuration of the web site Please make sure net 1 1 through 3 5 have been updated with all current patches Section 1 Disabling User Account Control UAC Section 2 Disabling Public Firewall Section 3 Creating ASPNET user account Section 4 Disabling IE Enhanced Security Configuration Section 5 Installing Internet Information Service IIS A Atlas 2011 Atlas Sound Sound 4 1 2 1 Disabling UAC Disabling User Account Control UAC 1 Launch Control Panel Start Control Panel Start Search Control Panel Home Classic View System Requirements 17 RT we ae Folder Options Fonts ae iSCSI Initiator ee Eo ts Mouse ero Offline Files Personaliza wa 901 lem ER and Be and Bar ae EI ware Tools Windows Firewall Atlas Sound Sound System Taskbar and Start Menu See Power Options Printers Text to Speech NN ControlKom User Guide System Requirements 3 Click on the Turn User Account Control on or off link User Accounts S 68 Control Panel User Accounts File Edit View Tools Help Tasks Make changes to your user account Create a password reset disk Change your password Manage your network passwords RAR Remove your password Manage your file encryption E certificates
101. pplication Configuration 51 ld ALT UU 51 2 Service Configuration Options uussessnnsnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnennnnnnnennnnnnennnnnnennnnnnennnn 52 Advanced Settings a a 53 M lticast Configuration 22 u24 ee ln 54 User Accounts iaia lalla iaia eee 56 Part 9 Notification Group Configuration 59 1 ControlKom Group Types 25 2 232 42222084 iaia ina anna nenn ie laine 59 Normal E E iii 60 le vU 60 e UE E 60 LC VS 60 Emergency Alert nusnunauaanaunaunaunuanuannannannunnannannsnnsanuanuunsnnunnennunnnnnnannannuannunnannannannannannannannannaunuunnanunnnannnnnannaannannannnn 60 NIT TUE 61 AN Atlas Sound ControlKom User Guide 0 0 JO ODO M Part 10 Part 11 i Part 12 i Part 13 Part 14 Part 15 Part 16 i 2 Part 17 Part 18 wh 2 Part 19 wh 2 Part 20 wh Part 21 Part 22 Part 23 AN Atlas Sound Notification Group Setup ursennnnnneennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nennen Desktop e EE External e TE IP Speakers pc i Paging Relays ect 20er ee ea iena indici Alertus ciinil iii a e e ci PP oe vteettuesdecepets ons Creating Emergency Alert Groups Creating Schedules Schedule Overrides 1 100r00 sere aree ire Sending Text Messages Message Br WsSer 2u 2 2200 400 renali sniine nia SECEESEECESEE E S den Email Settings Amber Alert Settings We
102. provided on the Selected Speaker Detail panel to the right e Model Not Editable The Syn Apps IP devices model name e IP Address Not Editable The IP Address of the Syn Apps IP Device e Last Not Editable The date and time of the last registration or heartbeat message from the Syn Apps IP Device e Clock Attached Not Editable True if the Syn Apps IP Device has a clock attached Desktop Client Speakers and Relays Alertus Everbridge Facebook Twitter Manage the system settings IP Speakers Paging Relays and Paging Amps Selected Device Detail Search Name MAC Description Firmware D N vol mic Edit Command CyberData v2 Ceiling Speaker v2 v2 2 2 401 80 Edit Delete Name 00 20 f7 35 04 b9 00 20 f7 35 04 b9 Paging Relay v8 2 3 Edit Delete BE Relay 00 20 f7 ff 99 10 Paging Relay v8 2 3 Edit Delete MAC 00 20 f7 25 04 b9 Atlas AND Mini IPSpeaker2 0Talkback 1_3_0002 400 30 40 Edit Delete Last 6 13 2011 3 27 26 PM Atlas Demo Spk IPSpeaker2 OTalkback 1_3_0004 402 80 40 Edit Delete Clock Attached False Paging Relay Le ll gt n Page 1 of 1 5 items Atlas Sound AS Atlas Sound ER ControlKom User Guide Paging Relay Configuration 16 1 Supported Paging Relays ControlKom supports all Syn Apps Paging Relays with firmware version 2 2 1 or greater 16 2 Paging Relay Setup This section describes the configuration of the Syn Apps Paging Relay Auto Registration Setup Once you plug
103. re continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation END USER LICENSE AGREEMENT FOR Syrr pps L L C SOFTWARE IMPORTANT READ CAREFULLY This Syn Apps L L C End User License Agreement EULA is a legal agreement between you either an individual person or a single legal entity who will be referred to in this EULA as You and Syn Apps L L C for the Syn Apps L L C software product that accompanies this EULA including any associated media printed materials and electronic documentation the Software Product The Software Product also includes any software updates add on components web services and or supplements that Syn Apps L L C may provide to You or make available to You after the date You obtain Your initial copy of the Software Product to the extent that such items are not accompanied by a E accept the agreement do not accept the agreement tlas ound G np NOS ControlKom User Guide Installation Procedure Information Click Next after you have reviewed and verified the software product and version requirements Information Please read the following important information before continuing When you are ready to continue with Setup click Next Before installing Controlkom you must have the following items installed on the application server Windows 2003 or Windows 2008 32 or 64 bit an
104. rror occurs in the paging functionality the broadcaster log files will contain the error There are three subsections presented 1 API Describes common problems that can occur with the ControlKom API A TTT 2011 Atlas Sound lt Sound Troubleshooting Guide 27 5 1 API The ControlKom API provides a web service that can be accessed to perform many ControlKom functions like sending text initiating emergency alert notifications and manually registering IP speakers The available methods can be enumerated by browsing to http ControlKom Server IP ControlKom AP SAAnnounceAPl asmx The methods can also be invoked by selecting a method and then filling out the appropriate data and pressing the Invoke button Note that methods can only be invoked in this manner when browsing from the application server Use manual invocation to test the API or to manually register IP speakers Errors that occur in the API will be logged to the GUI Log Flle or the Broadcaster Log Files depending on where the error occurs in the processing If an error occurs in the API itself the GUI log file will contain the error If an error occurs in the paging functionality the broadcaster log files will contain the error Common issues that can occur when using the API include the following 1 Bad Configuration The server accessing the API is not a member of the Servers Allowed to Access the ControlKom API Services gt Broadcast Services gt Settings If th
105. rts every minutes This setting controls how often the service checks for Amber Alerts 10 minutes is the minimum and the default e Resend active alerts minutes This setting controls how often alerts are resent 0 minutes is the default which means you will only receive AMBER Alerts once per update the alert will not be resent while active unless a duration is entered here IE to send alerts every 4 hours while they are active enter 240 for the resend value Note that emails are never resent Send alerts regardless of zip code This setting controls the localization of Amber Alerts If the setting is unchecked you will only receive Amber Alerts that originated in your state The setting is on by default which means you will receive all Amber Alerts regardless of the state they originated in e Send endangered children CANS alerts This setting controls wether Code Amber News Service CANS endangered children alerts are sent These are missing or endangered children alerts that have not been deemed AMBER Alerts The default setting is checked on AS Atlas Sound ER ControlKom User Guide Amber Alert Settings Services Settings Email Settings Amber Alert Weather Alert Advanced Settings Log Level Manage the Services and Settings as Check for new alerts every minutes 10 Resend active alerts minutes D 0 for no resend Send alerts regardless of zip code Y lt Send endangered children CANS al
106. s 2011 Atlas Sound Sound Configuration utility 39 Application Server Credentials Enter the application server user account credentials Enter the credentials you are currently logged onto the application server as this should be an administrator with all privileges Click Next PS Atlas B ound ControlKom Application Server Credentials Enter the Application Serv r Application Server Admin User Administrator User Name and administrator Password to the right The credentials that you enter should be a the currently logged in account Application Server Admin Password which should be an Administrator er account so that the application services can be created properly PA Atlas ound MOM ControlKom User Guide Configuration Utility Application Database If you installed SQL Express 2005 along with this installation leave the default instance name SynApps If you are using SQL Server 2000 or 2005 enterprise then blank out the instance name field Only local databases are supported though remote databases can be used by changing the registry key HKLM gt Software gt Syn Apps gt ControlKom gt sqlServerName to the name or IP address of the server you would like to use Trusted authentication is required to use this model the administrator credentials of the application server and database server machines must match Click Next to proceed e Application Database PS Atlas Das C
107. s and Relays tab You may want to enter the following information for each of the speakers you plan to use press Edit to begin editing the row and Update to finish e Name Enter a name for the speaker The MAC is filled in as the name by default e Description Enter a description for the speaker default device type e Firmware Not Editable The firmware version of the AND IP Device e D N Enter a directory number for the speaker Talk Back only this will be used for holler intercom addressing Vol The volume for this speaker 10 100 default 80 Mic The microphone gain for this speaker if it is a talkback model 10 100 default 40 To view extended details about the speaker or to set the GPIO input function select the speaker row in the table and further information will be provided on the Selected Speaker Detail panel to the right The following information will appear e Model Not Editable The AND IP devices model name IP Address Not Editable The IP Address of the AND IP Device Last Not Editable The time of the last registration or heartbeat message from the AND IP Speaker Clock Attached Not Editable True if the AND IP Device has a clock attached GPIO Input 0 1 Each GPIO input can be set to activate an intercom to a selected phone talkback speaker only or to activate an emergency alert group The GPIO button will both activate and deactivate the selected function Desktop Client Speakers and R
108. se enter destination extension followed by the pound sign HollerError wav When a destination number is invalid We were unable to open the destination you requested The destination extension was invalid HollerErrorShared wav When NOT USED Its a warning only the first line undefined will be opened We were unable to open the extension you requested The destination is a shared line AS Atlas Sound NES ControlKom User Guide Customizing Audio Feedback SecurityCode wav When before waiting for the security code This is a secure page group Please enter the DTMF security code SecurityCodeWrong wav When when code is wrong before hanging up You have entered an incorrect security code please call back and try again Goodbye SomeDestBusy wav When When so many destinations are busy that a confirmation tone would not otherwise be sent Some destinations are busy Paging Continues AAA 2011 Atlas Sound Sound Troubleshooting Guide 126 ControlKom User Guide Troubleshooting Guide 27 Troubleshooting Guide This chapter will attempt to explain the troubleshooting of issues with the highest level of occurrence At the top level the chapter is divided into functional categories that match the area of the product where problems might occur IE Configuration or Broadcaster Service Each subcategory explains the proper approach to use to troubleshoot the issue Each subcategory may
109. ss to the Internet Click Next to proceed a Activation Type u S y n A pps Activation Wizard Activation Type F you have intemet access you can proceed with instant Online Activation otherwise chose Activation By Email Select activation type Online C By Email Next gt Online Activation If you selected the Online option you will be presented with a success window once your application is activated Click OK to continue Once the Configuration Wizard has completed the installation you will see a shortcut on the desktop labeled ControlKom use it to access the ControlKom web administration program You can also access the ControlKom administration web pages form any machine on the network simply browse to http application server ip ControlKom This completes the ControlKom Configuration Process The ControlKom web page should be displayed automatically Proceed to the next section to complete the system configuration gt tlas ound un Post Configuration Steps Post Configuration Steps 45 7 Post Configuration Steps Help gt gt Post Install Instructions Intro Double click on theControlKom shortcut that was created on your desktop The Help gt gt Post Install Instructions Intro page should appear the first time the program is run To access it at any time simply click on the tab labeled Help at the top of the page and select Post Install Instructio
110. t Manage Scenario gt 3n InstaCom Windows Internet Explorer GO e neos iiaa anonine netinns Main do sl s r we d an Instacom A E me gt Page Tools 3n SIMPLE RELIABLE GLOBAL 3n InstaCom Eric Conway Organization Leader manage scenarios Syn Apps LLC Test 4884281 P Send Notification Manage Scenarios scenarios Previous 1 4 of 4 W Next Scenario Title Scenario Number Created By Creation Date 3n Integration Demo 4 Pitts Ian 12 03 2008 09 34 19 AM Manage Broadcasts Chemical Spil 3 Conway Eric 10 28 2008 10 27 43 PM Lockdown Initiated 2 Conway Eric 10 28 2008 09 51 35 PM Tornado Warning Pitts Ian 10 22 2008 11 44 40 AM View Scenario H Members Groups and Filters Reports ADVANCED SEARCH Admin Personal Reminders i di Contact Us Privacy Terms of Use 2002 2008 3n 2011 Atlas Sound Sound Facebook Configuration m ControlKom User Guide Facebook Configuration 21 Facebook Configuration Settings gt gt IP Endpoint Setup Facebook The Settings gt gt IP Endpoint Setup Facebook tab is used to integrate ControlKom with your Facebook account The setup process must be preformed on the application server The application server must have access to www facebook com at all times to provide this service From the application server open the ControlKom administration interface and browse to Settings gt gt IP Endpoint Setup Facebook Push
111. t group type is designed to be used for emergency notifications e g Tornado Warning School on Lockdown etc Emergency alert groups play wave files which can be customized use the Schedules gt gt Wav File Upload page and send text to supported devices Cisco IP Phones Alertus and 3n end points support text messages With the inclusion ofthe Send Caller Id checkbox the group becomes a very powerful emergency notification system as the security monitoring members can see who activated the emergency and respond accordingly The emergency alert notification group type has a number of different configuration options that are unique The mode of an emergency alert group can be changed by selecting the provided check boxes in the emergency alert Settings area of the General tab only one mode can be selected Alert Mode This is the default mode in this mode the emergency alert group is activated when called or via the web service possibly the group will then send the text message to the supported devices and begin to play the wave file for 1000 cycles unless the group is called back Calling an active emergency alert group in alert mode will cancel the emergency Voice Mode Activate when called and play the selected wave file once at which point the source caller can begin to send further instructions by speaking into their handset when the source caller hangs up the group terminates and text is cleared from the supported devices Play Once
112. tarted use the soft keys to add participants escalate or transfer Desc Matt fa to 911 May 03 2010 10 11 28 AM Phone SEPODIB Sender Auto Conference to group 5751 Auto Conference IP 10 0 Message body Auto Conference Started use the soft keys to add participants escalate or transfer Desc Matt Mayo fa to 911 May 03 2010 10 12 52 AM Phone SEPOO1B Sender Auto Conference to group 5751 Auto Conference IP 10 0 1 Message body Auto Conference Started use the soft keys to add participants escalate or transfer Desc Matt Mayo fa to 911 May 03 2010 10 15 13 AM Phone SEPOO1B SBA Sender Auto Conference to group 5751 Auto Conference IP 10 0 1 Message body Auto Conference Started use the soft keys to add participants escalate or transfer Desc Matt Mayo 3 to 911 May 03 2010 10 18 59 AM Phone SEPODIB SBA Sender Auto Conference to group 5751 Auto Conference IP 10 0 1 Message body Auto Conference Started use the soft keys to add participants escalate or transfer Desc Matt Mayo 3 to 911 May 03 2010 10 23 09 AM Phone SEP SBA Sender Auto Conference to group 5751 Auto Conference IP 10 0 1 Message body Auto Conference Started use the soft keys to add participants escalate or transfer Desc Matt CH to911 May 03 2010 10 25 14 AM Phone SEPOO1B Sender Auto Conference to group 5751 Auto Conference Message body Auto Conference Started use the soft keys to add participants escalate or transfer S to 911 May 03 2010 10 26 47 AM S
113. text box and press the Save button to save the changes The URL will be verified and if it appears valid the Alertus settings will be extracted for use in ControlKom The Message Duration Seconds entry box controls the default Alertus alert duration For groups like Emergency Alert and schedules this setting is not used the alert will be activated with the Emergency Alert Schedule and it will be deactivated with the Emergency Alert Schedule For groups like Normal and Text the message duration setting will be used the Alertus beacons will carry the message for the specified amount of time AS Atlas Sound 10 ControlKom User Guide Alertus Configuration Desktop Client Speakers and Relays Alertus Everbridge Facebook Twitter Manage the system settings Enter the Alertus Web Service URL and default message duration below The message duration is for gt ALERTUS usewithall group types but emergency alert In the case of emergency alert groups the alertus alert Q LOCALZE EMERGENCY NOTIICATION will be canceled when the emergency alert is canceled Message Duration Seconds 600 Alertus Web Service URL EX http alertus server ip 8280 alertusmw services AlertusMiddiewareBasic DB Save tlas 2011 Atlas Sound ound gt un Alertus Configuration 1 19 1 Supported Alertus Devices ControlKom supports all Alertus Beacons 19 2 Alertus Device Setup This section describes how ControlKom integrates w
114. tion to Facebook friends who have Friends authorized the ControlKom Facebook application See Facebook Configuration for setup details Amber Alerts Check this checkbox to send Amber Alerts to the groups IP Phones Email Alertus and 3n A Zip Code is required but may or may not be used depending on the system settings See Amber Alert Settings for setup details Weather Alerts Check this checkbox to send Weather Alerts to the groups IP Phones Email Alertus and 3n A Zip Code is required as weather alerts are localized See Weather Alert Settings for setup details Alert Mode Voice Mode Play Once Timed Mode The modes are described at the top of this page Wav File to Play Select the wave file to play when the group is activated Add custom wave files to the system using the Schedules gt gt Wav File Upload page Text to Send Enter the text to be sent with the emergency alert The text will be sent to all end points that support text messages It is now possible to add the group even though end points have not been associated yet this can be done after adding the group as presented in this manual or before adding the group Click Add Group Add end points to the group using the other tabs on the page each tab is described in detail in the following sections General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge Select Group To Edit 301 Emergency Alert v Le z x Tweet when activated
115. tion will explain troubleshooting techniques for common problems that can occur with the ControlKom web management interface GUI The ControlKom web management interface GUI facilitates control of the ControlKom settings and group configurations Consult this section if you experience problems while using the GUI If the GUI will not load properly or has never loaded properly see the Web Site Failure portion of the Configuration Issues subsection There are four subsections that divide the major categories of the web interface GUI each subsection is explained briefly below 1 GUI Log File This subsection describes the GUI log file which is used to troubleshoot problems in this section 2 Group Creation This subsection describes common issues that occur when trying to create notification groups in ControlKom 3 Text Message This subsection describes common issues that occur when sending text messages or polls via the GUI 4 Other This subsection describes common issues that occur in other areas of the GUI External Phones Multicast Settings A TTT 2011 Atlas Sound lt Sound Troubleshooting Guide 135 27 2 1 GUI Log File This subsection describes the GUI log file Consult this subsection when experiencing GUI issues most GUI errors will appear in the log Everything to do with the website is contained in this log so API logging and some paging logging is also contained in this log file For paging IE broadcaster
116. tlas Das Paging Relay Configuration Paging Relay Configuration a 16 Paging Relay Configuration Settings gt gt IP Endpoint Setup Speakers and Relays The Settings gt gt IP Endpoint Setup Speakers and Relays tab is used to view and configure the Paging Relay parameters For information on adding Paging Relays to a ControlKom notification group see the IP Speakers section The Control Port is set to 6789 by default Generally this will not need to be changed If you have changed the port on the Syn Apps Paging Relay hardware first make sure the control ports match for all paging relays in use Change the Control Port and press Save to set a new control port Each paging relay you plan to use with the system must be registered in the Speakers and Relays area on the Settings gt gt IP Endpoint Setup Speakers and Relays tab You may want to enter the following information for each of the paging relays you plan to use press Edit to begin editing the row and Update to finish e Name Enter a name for the paging relay The MAC is filled in as the name by default e Description Enter a description for the paging relay The device type is filled in as the description by default e IP Address Not Editable The IP Address of the Syn Apps IP Device e Firmware Not Editable The firmware version of the Syn Apps IP Device To view extended details about the relay select the relay row in the table and further information will be
117. tlas IP Speakers in ControlKom notification groups Atlas IP Speakers must be added to the system using the DHCP option 72 as described in the Atlas IP Speaker Configuration section of this manual before they will be visible in the groups or schedules interface To add an Atlas IP Speaker to a particular notification group first select the group in question on the Groups gt gt Create Edit Groups page On the IP Speakers tab select the IP Speaker s to add to the group from the Available side of the list box and add them to the Selected side using the gt gt button The Enable Dynamic Group checkbox will dynamically lock the group to use the speakers that match the specified Filter IE enabling the dynamic group checkbox arranging by Description and entering ABC into the filter column will associate all speakers that have an Description beginning with ABC to the notification group This is useful when you have a paging group for a site and that site has a specific Description etc by using the dynamic group option as you add speakers to the system you will not have to manage your ControlKom notification groups General Email Desktop Clients External Phones JP Speakers Paging Relays Alertus Everbridge Select Group To Edit 300 Normal v Atlas Sound Arrange List By Filter Name v Cy Filter Enable Dynamic Group Name Directory Number Description IP Address Ex John to view names containing John filter controls group target devices Availabl
118. ts if not it is certainly the audio file itself 3 Bad device In a small number of cases the issue could be due to a bad device Try plugging a good device into the same port to verify that network issues are not the root cause AA TTT 2011 Atlas Sound Sound Troubleshooting Guide 1 27 4 Scheduler Service This section will explain troubleshooting techniques for common problems that can occur with the ControlKom Scheduler service The ControlKom Scheduler service controls scheduled notifications Consult this section when the scheduler service fails to start or if schedules are not playing The ControlKom Scheduler senice log file is located at C Program Files Atlas Sound ControlKom SABroadcastScheduler Log txt The scheduler service logging level is the same as the broadcaster service logging level SIGNIFICANT by default and is controlled by the File Minimum Logging Level Scheduler Service Fails to Start There are a few reasons why the scheduler service would fail to start 1 Service Install Issues Open the windows services panel find the ControlKom Scheduler service right click it and select properties On the properties page select the Log On tab make sure the account credentials being used are valid by retyping the password The account in use must be an administrator of the system 2 Other Check the scheduler trace logs for error messages Schedules Do Not Play Always make sure the schedule is set to pl
119. tup Settings gt gt Multicast On the Multicast Settings page you will find two tabs Defaults and Server to Speaker Multicast Test On the Defaults tab you choose whether or not you wish to enable Multicast globally Select the Multicast Enabled checkbox to enable multicast Press the Save Defaults button to save any settings changes on the Defaults tab The default multicast address provided automatically when you check a checkbox should work for most implementations Defaults Server to Speaker Multicast Test Manage multicast settings Enable or disable multicast below using the checkbox 4 default addresses will be populated and will work fine in most installations valid multicast address range 224 x x x 239 x x x Multicast Enabled Y Multicast Address 239 20 20 21 D Save Defaults 2011 Atlas Sound Sound Initial Application Configuration 55 Settings gt gt Multicast Settings Server to Speaker Multicast Test Use this tab to perform a server to speaker multicast test This test will verify the server s ability to source multicast to a test speaker choose a phone on different switch than the server Select a speaker to test from the Test speaker drop down menu use the Filter button to filter the entries in the menu Click the Start Transmission button to begin a multicast transmit receive test Verify that a test audio clip is being played on the test speaker If you hear the audio clearly the
120. tus Beacon Groups to a ControlKom notification group The section Alertus Configuration must be completed before the Alertus tab will show configured Alert Profiles and Beacon Groups To add Alertus Beacon Groups to a ControlKom notification group or schedule simply select the group in question select an Alert Profile for the alert and select one or more Beacon Groups using the provided interface General Email Desktop Clients External Phones IP Speakers Paging Relays Alertus Everbridge Select Group To Edit 300 Normal Select the Alertus Alert Profile and Beacon Group s to activate when the paging group is called or text is sent in the case of a text group If this is an emergency alert group the alert text will be sent to the selected Beacon Group s In the case of a text group the text being sent will be sent to the selected Beacon Group s ALERTUS KU erung ett NOTIFICATION Alert Profile Beacon Groups Available Selected Ki bi A You must define an Alertus URL at Settings gt IP Endpoint Setup gt gt Alertus before using this feature Atlas 2011 Atlas Sound Sound Notification Group Configuration e 9 9 Everbridge Groups gt gt Create Edit Groups Everbridge This section describes the process of adding Everbridge Scenarios to ControlKom notification groups ControlKom must be configured with the necessary parameters to contact the Everbridge system as described
121. unk Setup Help gt gt Post Install Instructions SIP Trunk Setup The SIP Trunk Setup tab contains information required to integrate ControlKom with a SIP enabled PBX If you have a SIP enabled PBX this is the preferred integration method SIP enabled PBXs that allow SIP Trunking can be configured to send and receive calls to from the notification system Follow the instructions provided by your PBX manufacturer to setup a SIP Trunk with the following parameters Destination Address 10 0 6 28 Destination Port 5060 It is also necessary to configure the dial plan for the SIP Trunk according to your PBX system documentation Make sure the dialed digits passed on the SIP Trunk match the line numbers you configure your notification groups with In order for the notification system to call analog phones and overheads you must configure a SIP Proxy address at Settings gt gt External Phone Setup In some cases this will be the PBX server address in others it will be a SIP Proxy address you setup on the PBX Intro SIP Trunk Setup ATA Setup IP Speaker Setup Group Creation Post installation instructions SIP enabled PBX s that allow SIP Trunking can be configured to send and receive calls to from the notification system Follow the instructions provided by your PBX manufacturer to setup a SIP Trunk with the following parameters Destination Address 10 0 6 28 Destination Port 5060 Transport Type UDP Security None Default Telephony
122. ve text 3 Polls only arrive at certain end point types Polls will only be sent to IP Phone group devices AS Atlas Sound 138 ControlKom User Guide Troubleshooting Guide 27 2 4 Other This subsection describes other common issues that can occur when using the ControlKom web interface GUI External Phone Setup If problems are experienced when trying to use external phones IE to connect to an analog system consult the Analog Paging System Integration section for full instructions on creating external dialers with the proper settings Multicast Settings The Settings gt Multicast Settings page Default tab is where multicast is turned on off The default tab contains the global settings that are applied to all sites See the Multicast Configuration section of the manual for further details on the multicast settings page For issues with multicast audio as it pertains to notification groups see the Audio Issues section GUI Display Issues If the GUI graphics are misaligned or hard to read it is likely that an unsupported browser is being used to browse the interface Internet Explorer 7 is the only fully supported browser Firefox and Safari work reasonably well When using Internet Explorer version 8 there can be some graphical issues please activate compatibility mode for the ControlKom web site on IE 8 A TTT 2011 Atlas Sound lt Sound Troubleshooting Guide 139 27 3 Broadcaster Service This section will
123. y 0 error 0 The operation has timed out Note The broadcaster service often instructs IP Phones to get an ControlKom web page if errors occur on this web page they will be contained in the GUI log file Always consult the broadcaster logs first but if no clues can be found it is a good idea to check the other log files GUI log file and configuration log file AS Atlas Sound taz ControlKom User Guide Troubleshooting Guide 27 3 2 Service Start Issues This subsection describes common problems that occur when trying to start the ControlKom broadcaster senice Ifthe service will not start one of the following issues is most likely the cause 1 Service Install Issues Open the windows services panel find the ControlKom Broadcaster service right click it and select properties On the properties page select the Log On tab make sure the account credentials being used are valid by retyping the password The account in use must be an administrator of the system 2 Portin Use The broadcaster trace log will show this error near the bottom if port 8087 is in use on the application server this is the hard coded remoting port used by the API Port 8087 must not be in use on the application server 3 Other Check the broadcaster trace logs for error messages A TTT 2011 Atlas Sound lt Sound Troubleshooting Guide 143 27 3 3 End Point Command Issues This subsection describes common problems that occur when sending pho
124. y after configuration completes the error given in the browser should help to determine the problem It is also a good idea to check the configuration log file for errors that may have occurred when creating the ControlKom virtual directory Common issues are listed below a IIS not Installed or Default Web Site not Running IIS must be installed and the default web site must be running on port 80 b Virtual Directory Missing or Misconfigured Verify the virtual directory has been created at IIS Management gt Web Sites gt Default Web Site gt ControlKom Verify the following configuration properties of the ControlKom virtual directory i Execute Permissions scripts only or scripts and executables ii ASP NET is set to 2 0 c Web Service Extensions ASP NET 2 0 must be enabled under IIS Management gt Web Service Extensions d Impersonation Error lf bad account credentials have been used to configure the application an ASP NET error will occur on the website a red highlighted line in the error will contain an identity impersonate tag Re run configuration while logged on to the application server as an administrator and supply the credentials at Application Server Credentials page If the password supplied during configuration had a typo this error will occur 2 Service Will Not Start See the Service Start Issues subsection AS Atlas Sound NES ControlKom User Guide Troubleshooting Guide 27 2 Web Interface GUI This sec

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