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IPPBX IP02 User Manual - Inteligentne Produkty

1. SEER HOLD PARK AA AC DND CONE m me r The other end of the trunk will show 3 can eea e F lem er eas DOD number F la x AG DND CONF e Saro upara ioraa DOD is set gt Sen s SS S FLASH REC IREDIAL G m FLASH REC REDIAL Ehe Powered b COUNTERPATH COUNTERPATH 4 2 Check SIP Trunk Status After creating trunk go to System Status gt Trunk Status to check the SIP trunk Status make sure it s registered System Status PBX Settings Network Settings System Settings Type Trunk Name Status Port HostName IP General 1 SIP Elastix Registered 192 168 1 158 2 SIP SIP lipos Registered 192 168 1 157 gt Trunk Status 3 1680 Fx02 Disconnected PORT2 Extension Status 4 3 Make outbound calls 26 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Go to PBX Settings gt Outbound Routes click to add an outbound route Outbound Route Name A unique label to help you identify the outbound route Dial Pattern A filter for marching numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any Digits from 2 9 1234 9 means Any Digits in the brackets in this example 1 2 3 4 5 6 7 8 9 means on
2. 2013 08 21 08 18 47 2013 08 21 08 18 38 2013 08 20 19 25 21 2013 08 20 19 25 12 2013 08 20 19 25 02 2013 08 20 19 24 52 2013 08 20 19 00 25 2013 08 20 16 46 12 2013 08 20 16 46 09 2013 08 20 18 47 17 Duration OO On M N 731 1 6 7 Billable Duration Disposition 0 ANSWERED 0 ANSWERED 0 ANSWERED 0 ANSWERED 0 ANSWERED 0 ANSWERED feo ANSWERED 1 ANSWERED 6 ANSWERED 5 ANSWERED Displaying 11 to 20 of 84 items 11 2 Syslog Set the Syslog level and download it Call Detail Records The Log Level warning v gt Syslog 12 Web Interface for extension PBX allows users to check their voicemail Call Recording CDR and set personal settings 192 168 1 159 login html ATCOM PBX Login ft Website Products Support t 1 aa Contact us 2013 ATCOM All Rights Reserves EJ Google lt Ctr1 k gt PS Bly A el a 1 Check Use Web Interface option in PBX Settings gt Extensions management settings to allow this extension to login its own web interface 6 ATCOM TECHNOLOGY CO LIMITED at IPPBX IP02 User Manual com 2 Enter the IP of PBX in the browser 3 Login with extension number Voice Mail Access PIN Code as username password 1 Voice Mail Checking Users can listen download delete move voice mail here Voice Mail New Voice Mail Caller ID Time Duration Operation 1 900 lt 900 2013 08 20 18 45 57 18 Downlo
3. 5 Other Options Pickup Group Allows extension to answer someone else s telephone call by dialing the group call pickup code defined in PBX Settings gt Feature Codes gt General the two extensions must be in a same pickup group IPPBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others ring call and also can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line It also needs the call waiting support of IP phone If this Option is checked the follow me option When busy will be unavailable Ring Out 14 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Set the ring timeout for this extension IPPBX will stop ringing the extension if the time is up and there is still no answer Use Web Interface When checked user can login the administration web page of this extension with extension number and voice mail pin code as username and password M Enable Voice Mail Voice Mail Access PIN Code LlEnable Sending Voice Mail Email Address fo Follow Me Call Forward J Always When no answer When busy Forward To voice Mail Number fe Other Options Pickup Group L Call Waiting Ring Out Use Web Interface Storage Quota Privilege Advance Configuration Storage Quota
4. ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Here provide other two solutions for SIP one way audio issue besides outbound proxy Using any one is OK a STUN Just setting STUN server port is OK There are many public STUN server on Internet http www voip info org wiki view STUN Enable STUN External IP Address External Host fo External Refresh Interval MAT Mode we Local Network Identification Allow RTP Reinvite no wr b NAT Enable STUN LI The External IP External Host and Local Network Identification settings are used if you use IPPBX behind a NAT device to communicate with services on the outside External IP address Address that we re going to put in outbound SIP messages if we re behind a NAT The externip and localnet is used when registering and communicating with other proxies that we re registered with External Host Alternatively you can specify an external host and IPPBX will perform DNS queries periodically Not recommended for production environments Use External IP instead External Refresh Interval How often to refresh External Host if used NAT Mode Global NAT settings Affects all peers and users is used when Asterisk is on a public IP communicating with devices hidden behind a NAT device broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP RTP ports Local Network identif
5. Serial Ring all the members one by one No answer forward to Set the failover destination if there is no answer 7 3 Queue Usually used in Call Centre to queue customers for the next available operator 1 General Queue Name Name of the queue Queue Number Extension number of the queue dial it to get into the queue Queue Password Used as authentication for users before being dynamic agent Queue Agent Timeout Ring timeout in seconds when calling an agent Queue Max Wait Time The maximum time in seconds for a caller can wait in the queue before being pulled out 0 means unlimited Queue Ringing Strategy Strategy for IPPBX ring the agents RingAll Ring all available agents simultaneously until one answers LeastRecent Ring agents which was least recently called FewestCalls Ring agents with the fewest completed calls Random Ring agents in a random way RRmemory Round robin with memory remembers where it left off in the last ring pass 2 Agents Select Static Agent here there are two kinds of agents Static Agent chose here Dynamic Agent users can dial Queue number to log in as dynamic agent and Queue number to log out In this case users can dial 6900 to being a dynamic agent need to enter password 123 and 6900 to log out 3 Caller Position Announcement Announce queue position and or estimated hold time to caller 38 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User M
6. aropotners vop Cf 08083 Eon Auto Defense Protocol Rate Operation New Rule un SIP Packets Time in Seconds Operation Other Options 9 3 Port Forwarding When IPPBX works as a router it can forward connections to WAN to a device connected to LAN network WAN Port LAN Port Protocol For example user can access 192 168 10 2 80 connected to LAN by accessing xx xx xx xx 8080 XX XX XX XX IS the IP of WAN 9 4DDNS 53 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Dynamic Domain Name Service DDNS is a service used to map a domain name to the dynamic IP address of a network device IPPBX support 3 DDNS servers below please go to the website of below servers and apply a domain name then fill related information here dyndns org qdns www zoneedit com DDNS Setting 9 5 VLAN A VLAN Virtual LAN is a logical local area network LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations Both WAN and LAN support 2 VLANs System Status PBX Settings Network Settings System Settings VLAN over WAN No 1 No 2 WAN VLAN ID 100 VLAN ID 200 j YLAN IP 192 168 100 100 VLAN IP 192 168 200 100 LAN VLAN Subnet Mask 255 255 255 0 YLAN Subnet Mask 255 255 255 0 DHCP server Defaul
7. atcom IPPBX IP02 User Manual For Firmware Version V2 0 2013 08 23 atcom IPPBX IP02 User Manual Contents COMENTS SREBORENBENEBRENERBABREE RER UNRENEBORENEENEREENELBLBRENE NER NNENERORENEENLEEEELBERRENEENERIRERERAREFEERSEIEEELETRFENEESTRAARERERTEETSERTTUFERTENFIETSFER 1 k Modd hoN oan E EA E A A EEE E EEEE AASEN 4 2 Connection and Change IP Address of IPPBX 2222220002222000000002200000nnnnnnnnnnnnnnnnnnnnennnnnnnnnnennnn 5 2 1 GONNE Oae iin nee EEEE OEE EENE EE EOE E OEE 5 22 WAN SENINGS cenie T 6 23 EAN SENOS roenan EAE EEEE EEEN EEE ANE EEEE EEEN EAE ANENE EE EAEE EER 7 24 DACP SCIVO nennen EEEIEE OESE E REEE ESENE ENEN 8 eS DNS SUS aani A EN ANNEES ee ee 9 3 Create local extensions and make interior calls 24404s00000nnn00nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 10 31 E D eE e a e E E TE E A A E T E EE TAE 10 32 SIP extension eonia eaaa aa a E aaan Saioen Ean a aiins 13 3 2 1 Add new extensions ssssssssssseeeosssssssssscoossssssssseccsssssesseecossssssssseecossssesssseecessssessseeeesssesss 13 3 2 2 Modify EXleNnsions nes 17 3 3 Register onto IPPBX with your IP phone sessesssssesssesosssssosseesosssesosseesosssesossesseossssossessosses 17 34 EXIENSIONS STANS nern arena en EEEE EEES AAEE ANENA EEE ESEESE 18 39 Feal re BOGEE nimm EE i NETE ENAERE 18 3 6 SMIF OPIS nennen ee RE 21 3 7 COMENCE ier E E N IE A EEN E T EA N E EA A N meer 22 36 Paging IMErCOM eier e
8. ring call and also can t be picked up by others Call Waiting Check this option to enable the Call Waiting capability for this extension Then the extension can answer a new call when it is already on the line If this Option is checked the follow me option When busy will be unavailable Ring Out Set the ring timeout for this extension IPPBX will stop ringing the extension if the time is up and there is still no answer Use Web Interface When checked user can login the administration web page of this extension with extension number and voice mail pin code as username and password Storage Quota Privilege Set capacity of disk space for this extension to store voicemail in IPPBX Restricted 1 M Basic 2 M Regular 3 M Privileged 4 M Super 5 M NOTE If you set System Settings gt External Storage and set Move Files Created Before 0 days ago This storage limitation will be of no use DND Do not disturb once checked the extension will be unavailable 3 2 SIP extensions SIP extension is an SIP account that allows IP phone or soft phone to register to It can be created modified deleted one by one or in batch 3 2 1 Add new extensions a Add single extension Click SERERE A E to add an extension NOTE SIP extension number range is defined in PBX Settings gt Options gt Extension Preference changing it can create extensions in others number range 1 General Name A character based name f
9. Queue C Enable Unconditional Call Forward Fri CI cancel Unconditional Call Forward 071 DISA C Enable Call Forward On Busy 72 C Cancel Call Forward On Busy 072 Blacklist BR CJ Enable Call Forward On No Answer 73 C cancel Call Forward On No Answer 073 Options mE C call Forward to Number a C call Forward to Voice Mail 074 SIP Settings z Gatti i 5 j 075 SMTP Settings C Enable Do Not Disturb 7 C Cancel Do Not Disturb Enable Cancel Unconditional Call Forward Enable Disable call forward Always function Enable Cancel Call Forward On Busy Enable Disable call forward When Busy function Enable Cancel Call Forward On No Answer Enable Disable call forward When No Answer function Call Forward to Number Set the destination for call forward to number by dialing 74 default code can be changed if the number is not set yet dial 74 number to set it Call Forward to Voice Mail Set the destination for call forward to voicemail 20 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Enable Cancel Do Not Disturb Enable Disable Do Not Disturb function 3 6 SMTP Settings 1 Voice Mail to Email Setting Email Address The Sender Email Address IPPBX used to send voicemail Password The password for above Email Address Account SMTP Server SMTP server that above email address account is located in Port Port for SMTP server for example Gmail server use port 465 to send receive email Use SSL
10. The backup can be downloaded to local PC L Backup Config L Backup Voice L Backup Voice Mail File backup 20130816 374 59 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom 2 Restore Click Restore to restore corresponding backup backup file can be uploaded from local PC Backup will be used after IPPBX reboot It can t be used for different product models Backup and Resotre Create a Backup ei Upload a Backup Name Date Operation backup 20130816 3 2013 08 16 1 7 32 39 Download From System Restore Delete 10 7 Reboot amp amp Reset Reboot or Reset IPPBX Reboot System Warning Rebooting system will terminate all active calls Reset to Factory Default Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this time could cause damage to the system You need to choose the product model and extension length prefix the first time to login IPPBX after it is reset to factory default settings amp 192 168 1 100 admin express_setup html BQ Google lt Ctr1 K gt Fi iy By A l gt Product Model IPo2 IP01 O20 IPO4 IPOS IP2G4A IP4G Ul 60 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom amp 192 168 1 100 admin express_ setup html Cc g v Google lt Ctrl K P iM gt Biv A v gt Extens
11. 0 M C iNM G th ei id 5003 2007 01 01 01 52 20 2007 0 10 6003 2007 01 01 01 50 58 2007 0 pn 1094 Id 4 Pagel jof3 MN HD Displaying 1 to 10 of 24 items 4 Personal Settings 63 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Users can set voice mail voice mail to email follow me ring timeout here Voice Mail General Name 6003 Voice Mail Call Recordings Call Detail Records Personal Settings Voice Mail Enable Yes v Voice Mail Access PIN Code 6003 Mail Setting C Enable Sending Voice Mail to Email Email Address Follow Me Call Forward O Always When no answer when busy Forward To Voice Mail O Number Other Options Ring Out 30 Finish 64 ATCOM TECHNOLOGY CO LIMITED
12. 8 LAN Primary DNS 8 8 8 8 WAN Secondary DNS 8 8 4 4 LAN Secondary DNS 8 8 4 4 Peripheral Port 1 FXS Port 2 FXO Show the model of this IPPBX Firmware Version ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Show the firmware version System Uptime Show the time how long the system has been running System Current Time Show the current time 2 Network Show the network setting of IPPBX 3 Peripheral Show what kinds of how many modules are detected 3 Create local extensions and make interior calls There are two kinds of extensions in IPPBX FXS extensions and SIP extensions 3 1 FXS extensions ee atcom 6 Refresh System Status PBX Settings Network Settings System Settings Reports Logout Trunks Port Extension Full Name CallerID Operation Inbound Routes UE aL 6101 6101 Edit It needs support of FXS module the module installed in IP02 can be AX210S dual FXS port AX210XS one FXO port and one FXS port Analog phone is available to make calls once connected to the corresponding FXS port IPPBX configures FXS extension automatically when FXS module is detected and they can t be deleted NOTE FXS extension number range is defined in PBX Settings gt Options gt Extension Preference changing it can change the FXS extension number 1 General Extension Extension number i e 6101 it is associated with this particular user phone Port The analog port bound wit
13. E A EE AE A EEEE AA E EEE ES 54 INN PEON EA ca ccc E E E E E A EE E nae 54 10 System Selling S ssrorenum e ae nee een ne a ee a aiaa adia 55 10 1 Change Password seeossseseeosssssscosssesseosssesscosssesscocsseesceossseseeosssesecosssesseosssesseosssesseosssessee 55 10 2 Auto ProvisSi NINO PPEPBERPERUPEPEERRFEEBEPSELFEERBEREREPEPERLPELEEEREFEPEPSETTEELDEREFEPEPERLFELEPEREFEUEPSETFEEEHEREFEELEBEUFEEEPEENFER 55 10 3 Date amp amp TIME ereignete ET EEEE enden 56 10 4 External Storage eeoossssesseeeoossssssssecocsssssessscccessssessseeoessssssssecocsssssssseeocessssessseoesssssesseeeeeess 57 10 5 Firmware Upgrade ee re Eee 59 10 6 Back p and OSTONC ociissccstscpcscesceves spies heassuvsemntanvsiceenvceneueanslsanes semnuanusisenesveeeauianslsenaieeemrtacveess 59 10 7 REDOOU amp amp Ressel serros ann aN ni Nean iiaia iandae riian aaa 60 11 REDONS erer E EE E EE EE NERNEENEEEEREENTUREEEN 61 11 1 Gall DEII PROC ONS opiarin EEEE E ee ee 61 SG sense ee E E EE EN AAEE AEA En 62 12 Web Interface for extension ee 62 3 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual COM 1 Introduction Overview of the IPPBX ATCOM IPPBX is a SIP based IP voice switch with a small embedded OS and rich GUI Graphical User Interface providing a powerful networking and corporate communication function With it users can quickly deploy an internal communication system for enterprise as well as configure conveniently applicati
14. TLS to send secure message to server Some servers need to authenticate sender before sending email then the box should be checked Test SMTP Settings Check whether the SMTP setup is OK PBX will send an email to the test email address using above SMTP setting information If the test failed please check that information and network connection System Status PBX Settings Network Settings System Settings Extensions Trunks Inbound Routes Email Address bty atcomemail com Password SMTP Server smtp gmail com Port 465 een Max Messages 100 Max Messages Time 120 Min Messages Time 5 Say CID No Feature Codes NR Say Duration No Envelope No Review Yes Delete Message After Notification No Hunt Ring Group Conference Callback Paging Intercom Time Intervals Queue DISA Blacklist Options SIP Settings SMTP Settings Cl Ask Caller to Dial 5 Use SSLUTLS to send secure message to server 21 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom NOTE After SMTP setting please set Email address for each extension to achieve Voicemail to Email function 2 Voice Mail Setting Max Messages This limits the number of messages in a voicemail folder The maximum value is 9999 hard coded and the default 100 When a ma
15. is using the latest firmware 1 This function can only be used when IPPBX is act as router and DHCP server 2 Create New Phone Enable Enable auto provisioning for this phone Phone Type Choose the Phone Type MAC Address Input the MAC address for the phone New Version 55 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Make sure your phone is with the newest version If yes IPPBX will generate the configuration file for IP phone Enable Phone Type AT820 vw MAC Address 50 82 87 01 0407 New Version Yes w Manufacturer OHD Disabled Ww Call Waiting Extension 6000 Ww Line Active Extension Line Active 3 Reboot the phone manually Then it will download the configuration file from IPPBX automatically 10 3 Date amp amp Time Set the date and time for IPPBX The settings will take effect immediately GMT Timezone 8 Chinal Beijing ka Automatically Synchronize with Internet Time Server NTP Server pool ntp org Daylight Saving Time 1 General 56 ATCOM TECHNOLOGY CO LIMITED atcom IPPBX IP02 User Manual There are two ways to set Date Time for IPPBX a b 2 NTP server Make sure the connection between IPPBX and NTP server is OK if the NTP server is located on Internet the gateway of WAN should be right set so that IPPBX can access Internet GMT TimeZone is also an important arguments for time setting in this way Please
16. 5060 Maximum Channels 100 Transport Preferred Code First Second Third Fourth 67290 Advance Configuration 5 2 Check Service Provider Status After setting service provider in the other PBX the status will become to Registered System Status PBX Settings Network Settings System Settings Reports Logout X Type Trunk Name Status Port HostName IP General 1 SIP Elastix Registered 192 168 1 158 2 SIP SIP IPOS Registered 192 168 1 157 gt Trunk Status 3 FXO FXO2 Disconnected PORT2 Extension Status 5 3 Make outbound calls Go to PBX Settings gt Outbound Routes click to add an outbound route The setting here is as same as that for SIP trunk please refer to Chapter 4 3 to set it 30 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom General Dial Pattern Strip fe digits from front Prepend these digits fs before dialing Password Outbound Extension Selection Available Extensions Selected Extensions bO0 5003 5004 6101 fel Outbound Trunk Selection Available Trunks Elastix Fao Then 6000 6001 can dial 900 999 to corresponding extension 900 999 in other end directly 5 4 Make inbound calls Go to PBX Settings gt Inbound Routes click to add an inbound route Even there is no inbound route set two IPPBXes can communicate with each other however we can make it more functional with setting DID to those diff
17. Aca Conference Roo PIN Operation Inbound Routes Outbound Routes Extension Feature Codes IVR Hunt Ring Group gt Conference 22 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Conference Room Extension number of conference room participant dial it to get into the room PIN Used for authentication before participants dial into the room IPPBX will playback MoH for the first participant 3 8 Paging Intercom Dial a code and connect directly to a built in two way announcement and talkback function on one or more phones support up to 20 participants Paging Group Number Extension number of paging group dial it to reach this group Duplex lf checked caller and callees all can speak and hear Otherwise only caller can speak and callees can hear System Status PBX Settings Network Settings System Settings Reports Logout Extensions Paging Intercom Trunks Add Number Members Operation Paging Group Number Inbound Routes Outbound Routes Feature Codes IVR Hunt Ring Group Paging Group Members Conference Callback gt Paging Intercom 3 9 Options 1 General Preference Ring Timeout Default Ring Timeout for an extension if Ring Out for it is not set Max Call Duration This defines the maximum amount of time in seconds for a interior call 0 means no limit default is 6000s Music On Hold This define which Musi
18. HNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Enable Outbound Proxy Outbound Proxy is a SIP proxy server it acts like any proxy server as a middleman between two communicating agents serving as a transit point for all SIP traffic It can be used to solve the SIP one way audio issue Outbound Caller ID The Caller ID used when using outbound proxy SIP Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP Maximum Outbound Calls Define the maximum quantity of outbound connections simultaneous calls that can be used on this trunk Inbound calls are not counted in 0 means no connection limit Preferred Code Set the allowed codec and priority for this trunk Trunk Name Provider Hostname IP 192 169 1158 5060 Account Name Authuser Password LJEnable Outbound Proxy Outbound Proxy Outbound Caller ID Po SIP Transport Maximum Outbound Calls Preferred Code Advance Configuration Advance Configuration DOD Direct Outward Dialing Number Setting Set the Outbound number for different extensions For example 25 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom DOD 1235456 Associated Extension B000 Advance Configuration DOD Setting lt Do not set DOD The other end of the trunk will show original interior extension number
19. I Share CI WINDOWS fM Hide the contents of this drive Share Properties General Sharing Customize Local sharing and security a To share this folder with other users of this computer only drag it to the Shared Documents folder T Add or remove programs P Search for files or Folders File and Folder Tasks m Rename this folder 33 Move this folder B Copy this folder Publish this Folder to the Web To make this folder and its subfolders private so that only you have access select the following check box Make this folder private Network sharing and security To share this folder with both network users and other J users of this computer select the first check box below and type a share name kag Share this folder G E mail this Folder s files x Delete this Folder Share this folder on the network Share name Share Other Places C Allow network users to change my files Learn more about sharing and security ig My Computer My Documents O Shared Documents My Network Places i Windows Firewall will be configured to allow this folder to be shared with other computers on the network View your Windows Firewall settings Details start Local Disk C 0 9 2 47 PM 4 Set External Storage Net Disk Host IP IP of the PC Net Disk Share Name The name of the share folder Net Disk Access User Name Account in that PC Net Disk Access Password Pas
20. Privilege Set capacity of disk space for this extension to store voicemail Restricted 1 M Basic 2 M Regular 3 M Privileged 4 M Super 5 M NOTE If you have set System Settings gt External Storage and set Move Files Created Before 0 days ago This storage limitation will be of no use DND Do not disturb once checked the extension will be unavailable 15 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom 6 Advanced Configuration Advance Configuration SIP Settings Can Reinvite D DIME Mode ric2533 w Preferred Codec IP Restriction LJ Enable IP Restriction Permitted Rule 1 Po ip address subnet mask Permitted Rule 2 fs ip address subnet mask Permitted Rule 3 Po ip address subnet mask Permitted Rule 4 Po ip address subnet mask CES CZE SIP Settings NAT Try this setting when IPPBX is on a public IP communicating with devices hidden behind a NAT device broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP RTP ports Can Reinvite By default IPPBX will route the media streams from SIP endpoints through itself Enabling this option causes IPPBX to attempt to negotiate the endpoints to route the media stream directly bypassing IPPBX It is not always possible for IPPBX to negotiate endpoint to endpoint media routing DTMF Mode Select DTMF sending mode there are three modes rfc2833
21. Start IP End IP 8w ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom IP address pool IP in which will be assigned to DHCP client Lease Time The amount of time the address is leased for DHCP client When the lease is up it either renews or gets a new address System Status DHCP Server Setting PBX Settings Network Settings System Settings Enable DHCP Server WAN Default Gateway 192 168 1041 SubnetMask 255 255 255 0 r Primary DNS 8 388 Secondary DNS 8 8 4 4 LAN Start IP 192 165 10 100 End IP 192 168 10 254 DHCP Server Lease Time 86400 NOTE All the network settings will take effect after IPPBX reboot 2 5 System Status System Status PBX Settings Network Settings System Settings gt General va Product Model IP02 Firmware Version 2 0 Trunk Status System Up Time 0 days 0 hours 2 minutes 26 seconds System Current Time Mon Jan 1 00 02 26 2007 Extension Status Network WAN Connection Type STATIC PPPoE Status DISABLED 1 General Product Model WAN Mac Address 80 82 87 00 DE E6 LAN Mac Address 80 82 87 00 DE E 7 WAN IP Address 192 168 1 159 LAN IP Address 192 168 10 1 WAN Subnet Mask 2599 205 209 0 LAN Subnet Mask 205 290 204 0 WAN Gateway 192 168 1 1 LAN NAT yes WAN Primary DNS 8 8 8
22. The extension is on hold Unavailable The extension is not registered and unreachable NOTE If this page response slowly please be patient to wait the output before check other pages Otherwise other pages cannot be displayed correctly since IPPBX is accessing database while status checking and database is locked for other pages request System Status PBX Settings Network Settings System Settings Reports Logout en idle Busy el Fin ging Hold Unavailable General niis Status Extension Type New Messages Old Messages Trunk Status 1 E Idle 6000 SIP 0 0 2 Unavailable 6001 SIP 0 0 gt Extension Status 3 Unavailable 6002 SIP 0 0 4 Unavailable 6003 SIP 0 0 5 Unavailable 6004 SIP 0 0 Fa 6 E Idle 6101 FXS 0 0 7 E Idle 6103 FXS 0 0 8 Idle 6104 FXS 0 0 10 7 lt d Page 1 of 1 gt 7 Displaying 1 to 8 of 8 items 3 5 Feature Codes 1 General Call Recording Record a call while in the call Dial Call Recording Code to begin recording and dial it again to stop recording during a call Checking Voicemail 18 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Users can check their Voicemail by dialing this code on their phone Attended Transfer Routed a call to a third party only if the third party answers the call The call flow should be like below 1 Phone A call B B answers the call 2 B presses feature code 3 and C s number to transfer the
23. ad Play Delete Call Detail Records 2 900 900 2007 01 01 02 53 23 16 M 4 Pagel lf gt Di 9 Displaying 1 to 2 of 2 items Old Voice Mail Caller ID Time Duration Operation CallR i Personal Settings Displaying 1 to 0 of 0 items Sorry no data exist Urgent Voice Mail Caller ID Time Duration Operation Displaying 1 to 0 of 0 items Sorry no data exist 2 Call Recording Checking Voice Mail Caller ID Time Duration Operation Call Recordin gs 1 900 2013 08 20 18 48 18 738 ai ti gt M 4 Paget or gt bi 3 Displaying 1 to 1 of 1 items Call Detail R Personal Settings 3 CDR Checking Users can check their CDR here Source Destination Start Time End Time Duration Billable Duration Disposition 20 18 48 14 2013 08 20 19 00 25 731 729 ANSWERED 20 18 48 11 2013 08 20 18 48 12 1 1 ANSWERED 900 6003 2013 08 20 18 48 03 2013 08 20 18 48 09 6 6 ANSWERED 20 13 47 17 T 5 ANSWERED 20 18 46 24 41 39 ANSWERED 20 18 45 40 74 67 ANSWERED 01 02 53 57 46 46 ANSWERED 01 01 54 22 g 3 ANSWERED 01 01 52 48 28 15 ANSWERED 01 01 51 45 47 44 ANSWERED Voice Mail 900 5003 2013 08 Call Recordings goo 5003 2013 08 Call Detail Records 900 6003 2013 08 20 13 47 10 2013 08 900 6003 2013 08 20 18 45 43 2013 058 900 6003 2013 08 20 18 44 26 2013 08 Personal Settings 900 6003 2007 01 01 02 53 11 2007 0 6003 2007 01 01 01 54 13 2007
24. anual atcom 4 Period Announcement This allows a message like Thank you for holding your call is important to us to be played at regular intervals while a caller is in the queue NOTE The key point with announcements is that they are only played within the timeout retry period set on the queue For the most part this works OK as when all queue members are busy unavailable the timeout retry period is effectively ignored i e you can consider the queue to always be in this state and announcements will be played as per your setting of the announce frequency and periodic announce frequency parameters When a handset is available and the queue is ringing it the timeout retry timeouts become critical For example if you want announcements every 20 seconds but the timeout is set to 60 seconds when a queue member is ringing you will only ever get announcements every 60 seconds 5 Event This allows callers waiting in the queue to dial a key to go to other destination 6 Failover Destination This define the failover destination for callers when the max wait time is up 7 Others Music On Hold Select Music On Hold Class for this Queue Leave When Empty This option controls whether calls already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents logged in or if all logged in agents are unavailable NO Callers will remain in a queue with no agents Joi
25. c on hold is used when transfer call park on hold Conference etc Tone Region This defines how the default dial tone busy tone and ring tone look like please select your country or nearest neighboring country here 23 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom General Preference Ring Timeout 30 Max Call Duration Music On Hold default ka Tone Region United States Morth Ar W SIP Extensions ppg Fao Extensions 6101 Ring Group Extensions BOO WR B630 Paging Group Extensions 6700 Conference Extensions Queue Extensions 2 Extension Preference Defines the range for SIP FXS Ring Group Voice Menu Paging Group Conference Queue Extensions The extension length must be between 3 and 9 digits The maximum quantity can be supported for each are as below SIP extension Ring Group OO Paging Group OO Queue O 4 Create SIP trunk to communicate with VolP provider 4 1 Create SIP trunks Go to PBX Settings gt Trunks Click to add a new SIP trunk Trunk Name A unique label to help you identify the trunk Provider Hostname lP Hostname or IP of your VoIP provider default port is 5060 Account Name The username that your service provider configured Authuser The username that your service provider configured for authentication generally it s same as Account Name Password The password configured for the user in your service provider side 24 ATCOM TEC
26. call to C 3 IfC answers B s call B can talk to C and A is on hold 4 If Phone B hangs up A will talk to C transfer is successful 4 If Phone C hangs up B connects back to A transfer is failed Blind Transfer Blind transfer is when a call is routed to a third party the original call is ended and no check is made to determine whether the transferred call is answered or if the number is busy The call flow should be like below 1 Phone A call B B answers the call 2 B presses feature code 03 and C s number to transfer the call to C Group Call Pickup Pick up a ring call for other extensions in the same pickup group The call flow should be like below 1 C calls A phone A is ring but A is not at his her seat 2 Extension A and B are in the same pick up group B can dial Group Call Pickup code to pick up the ring call and talk to C Direct Call Pickup Pick up a ring call for an appointed extension The call flow should be like below 1 C calls A phone A is ring but A is not at his her seat 2 B can dial Direct Call Pickup code A s extension number to pick up the ring call and talk to C Intercom Connect directly to a specified phone The call flow should be like below 1 A dial Intercom code B s extension nubmer 2 If Phone B supports page intercom it will answer the call automatically 2 Call Park It allows a person to park a call on IPPBX and continue the conversation from any other teleph
27. choose the right Time Zone Manually Daylight Saving Time There are two ways to set DST a Automatic Just making sure GMT Time Zone is right set is OK There have already DST setting in each Time Zone Manually However the DST in some countries is changing every year Ifthe DST setting in Time Zone is not exact Please set it manually the format should be start start_time end end_time save offset The rule for start end time is month mday wday hour min second 1 lt month lt 12 0 lt mday lt 31 0 lt wday lt 7 month mday wday means the first wday coming after month mday for example start 4 1 7 0 0 0 end 10 31 7 0 0 0 save 1 means IPPBX time from the first Sunday coming after April 1th to the first Sunday coming after October 31th will be one hour early 10 4 External Storage The External Storage feature is used to extend storage space Once configured the files voicemail Call recording gt 60M CDR gt 5M created before the configured days will be moved to the Net Disk NOTE The shared folder must be based on Windows operation system l 2 3 Choose a window based computer that is always in service Create a folder Share this folder 57 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Local Disk C File Edit ie svorites Tonle Help E DE Back r wi P Search Key Folders ii Address C System Tasks CI Documents and Settings CI Program Files C
28. ct as a router and put it behind a router please connect WAN port to your local network wy ID a 2 gt lt BS Ext D th WAN I 192 168 1 100 Ext 6003 192 168 1 7 192 168 1 3 24 6002 192 168 1 5 Ext 6004 192 168 1 4 1392168 16 5 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom NOTE It s recommended to re set IP address of IPPBX via WAN at the first time Since DHCP server on LAN port is enabled by default Other DHCP client enabled devices in the network may obtain IP from IPPBX rather than real DHCP server And then access IPPBX via LAN after configuring LAN settings 1 Connect IPPBX to your PC directly or through switch Make sure IP address of your PC is in network 192 168 1 0 255 255 255 0 if not you need to appoint an IP address for your PC for example 192 168 1 3 2 Login IPPBX as administrator via WEB GUI User admin Password atcom NOTE Language option will be accomplished in future versions currently only English is supported So it s not selectable now 3 Go to Network Settings gt WAN Re set IP of WAN port 4 Go to Network Settings gt LAN Re set IP of LAN port 192 188 1 100 Q C E Gooele lt tr gt PS m A j ATCOM PBX Login 2 2 WAN Settings There are three ways to set an IP address to WAN port DHCP Static IP PPPoE DHCP IPPBX will obtain an IP address automatically from DHCP server when reboo
29. e Select appropriate time intervals for when this inbound route apply Path Set the destination for incoming calls Inbound Route Name Caller ID fs Inbound Trunk Selection Available Trunks Selected Trunks Elast x Pe E gt Destination Type 7 inbound Call Control 7 1 Time Interval Set the Time Interval for inbound route 36 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Time Interval Name lunchbreak 0 By day of week on to Fri 9 O By Days of a Month Date i to i w i Month January Time Entire Day Start Time 11 45 AM End Time 01 30 PM 7 2 Hunt Ring Group This defines a virtual extension that rings a group of phones simultaneously one by one stopping until any one of them is picked up Ring Group Name S600 Ring Group Number ligynore Call Forward Enable MOH Music On Hold Ring Mode Ring interval Available Extensions Selected Extensions 6000 BOOS Boll 6004 d z 6101 fel Ring group members No answer forward to Ignore Call Forward By default if there is call forward enabled in IP phone IPPBX will call that forwarding number when this option is checked IPPBX will ignore that call forward setting 37 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Enable MoH When MoH is choose caller will hear MoH other than ring tone Parallel Ring all the members at the same time
30. e or more digits will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible General Dial Pattern Strip fs digits fram front Prepend these digits fs before dialing Password Outbound Extension Selection Available Extensions Selected Extensions 6101 fz21 Outbound Trunk Selection Available Trunks Selected Trunks Elast x 27 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom For example Once set Dial Pattern 2XX Strip 0 that means any calls to 200 299 will be forwarded out Please do not simply set it to X otherwise all telephone numbers with 2 or 2 digits will be matched this outbound route probably affect your interior calls unless your local extensions is just a single figure Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks See example in Chapter 6 Prepend these digits Allows the user to specify digits that are prepended before the call is placed via the trunk Password Authentication for Selected Extensions before dialing out Outbound Extension Selection Select extensions which can dial out with this outbound route In my case only 6000 and 6001 can dial out with this trunk Outbound Trunk Selection Select trunks which calls are forwarded out through 4 4 Make inbound calls Go t
31. ect after IPPBX reboot 9 1 Web Access Choose the web access protocol and port for web server here HTTP and HT TPs are both supported default port is 80 and 443 respective 49 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom System Status PBX Settings Network Settings System Settings Reports Logout Web Access Setting gt Web Access u Web Access Mode HTTP OHTTPS WAN HTTP Port 0 HTTPS Por e LAN 9 2 Firewall Firewall is used to prevent unauthorized connections 1 Enable Firewall Check it to enable firewall 2 Common Rule Accept Drop the connections from remote hosts Name A name for the rule Description Simple description for the rule Protocol Set the protocol type for connection Port Set the destination port range for connection The main protocols and default ports IPPBX uses for each application are list below HTTP TCP 80 HTTPS TCP 443 TCP 5060 UDP 10000 20000 IP Set source IP of connection Format of IP IP mask SPO UDP 5060 For example 192 168 1 156 255 255 255 255 for IP 192 168 1 156 216 207 245 47 255 255 255 255 for IP 216 207 245 47 192 168 1 156 255 255 255 0 for network 192 168 1 0 24 Mac Address Set source Mac of connection Either IP or Mac Address must be set Action 50 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Accept Accept the access from remote hosts Drop Dro
32. er from local extensions Example 1 DID Extension Make calls more easier DID 00 03 Extension 6000 60003 Extensions from other end can dial 6000 6003 extension directly to reach these extensions besides they can dial 00 03 to reach them if their outbound route allow In this case Path is of no use 31 gt ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Inbound Route Name Caller ID Ps DID Number Extension Inbound Trunk Selection Available Trunks Selected Trunks Ps S Destination Type Example 2 DID Path Forward calls to other applications DID 6600 Path Ring Group Extensions from other end can dial local extensions directly besides they can dial 6600 to reach the destination set in Path In this case they can dial 6600 to reach the ring group 32 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom General DIO Number Extension Inbound Route Name Caller ID Ps Inbound Trunk Selection Available Trunks Selected Trunks Destination BEDO wi 6 Make outbound inbound calls to from PSTN network 6 1 Make sure FXO modules are installed If there are FXO modules installed in your IPPBX IPPBX configures analog trunk automatically when they are detected en atcom System Status PBX Settings Network Settings System Settings Reports Logout gt Trunks Refresh Trunk Name Port Operation Inbound Ro
33. ers can use to dial out For example Both City A and B have a IPPBX IPPBX A and IPPBX B they are connected with SIP trunk and IPPBX A has FXO trunk to connect local PSTN and outbound route for that DISA can be used as below 1 Create a DISA in IPPBX A including the FXO trunk 2 Set it as the destination of inbound route for SIP trunk After users of IPPBX B dial into DISA application in IPPBX A The DISA application in turn requires the user to enter his passcode followed by the pound sign If the passcode is correct the user will hear dialtone on which a outbound call may be placed so there is no long distance call fees 7 6 Call Back A callback will hang up on the caller and then call them back directing them to the selected destination This is useful for reducing mobile phone charges as well as other applications Outbound calls will proceed according to the dial patterns in Outbound Routes General Callback Name Callback Number Delay Before Callback Callback Name A name for the Callback Callback Number Enter the number to dial for the callback Leave this blank to just dial the incoming Caller ID Number Delay before Callback Enter the number of seconds the system should wait before calling back PATH Choose the destination which IPPBX will bridge to caller 43 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom For Example 1 Set Callback 2 Set inbound route for FXO tru
34. gnize a second event If a second event occurs in less time than defined in here then IPPBX will ignore the event The default value is 750 ms and it can be configured in 1 ms increments 6 Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party the third party can be a voicemail box ring group mobile telephone and so on When callee is No Answer Busy Unreachable incoming calls will go to voicemail by default if voicemail is disabled call will be hung up 11 gt ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Enable Voice Mail Voice Mail Access PIN Code Mail Setting LJ Enable Sending Voice Mail Email Address Volume Settings i Txyain B0 Hook Flash Duration Time 1250 Sequential Hook Flash Interval 7450 Follow Me Call Forward C Always Mlwhen no answer M vwhen busy Forward To voice Mail Number fe Other Options Pickup Group Icanwaitiing Ring Out Use Web Interface 7 Other Options Pickup Group Allows extension to answer someone else s telephone call by dialing the group call pickup code defined in PBX Settings gt Feature Codes gt General the two extensions must be in a same pickup group 12 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom IPPBX supports 10 pickup groups 0 10 None means the extension belongs to none pickup group extensions in group None can t pick up others
35. h extension Name A character based name for this extension i e Bob Jones 10 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Caller ID CID showed in the other s phone during a call default is Extension 2 Voice Mail Enable Voice Mail Check this option to enable voice mail account for the extension Enabled by default Voice Mail Access PIN Code Password for accessing this voice mail account default is 123456 It s also the password for extension to login his administration web page 3 Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings gt SMTP settings is right set 4 Volume Settings Rxgain Adjust the volume sent to FXS extension There are 3 options 20 60 100 Txgain Adjust the volume sent out by FXS extension There are 3 options 20 60 100 5 Flash Hook Flash Detection Time Sets the amount of time in milliseconds that the hook flash must remain depressed in order for IPPBX to consider such an event a valid flash event The default value of it is 1250 ms and it can be configured in 1 ms increments Sequential Hook Flash Interval sets the amount of time in milliseconds that must have passed since the last hook flash event received by IPPBX before it will reco
36. he trunks for which this inbound route apply Time Select appropriate time intervals for when this inbound route apply Path Set the destination for incoming calls If Extension is set this option will not take effect 5 Create Service Provider to connect two IP PBXes Service Provider is used to interconnect two IP PBXes it must be created in both IP PBXes after setting service provider and outbound route extensions of each IP PBX can call the other s directly according to the outbound route 5 1 Create Service Provider Go to PBX Settings gt Trunks Click to add a new service provider Provider Hostname lP Hostname or IP of your VoIP provider default port is 5060 Provider Name A unique label to help you identify the service provider Maximum Outbound Calls Define the maximum quantity of outbound connections simultaneous calls that can be used on this trunk Inbound calls are not counted in 0 means no connection limit Transport 29 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP Preferred Code Set the allowed codec and priority for this trunk Advance Configuration DOD Direct Outward Dialing Number Setting set the Outbound number for different extensions Detailed example can be found in Chapter 4 1 Provider Hostname IP 492 168 4157
37. ication You may add multiple local networks A reasonable set of defaults are set here Allow RTP Reinvite By default Asterisk tries to re invite the audio to an optimal path If there s no reason for IPPBX to stay in the media path the media will be redirected This does not really work with in the case where IPPBX is outside and have clients on the inside of a NAT In that case you want to set this option to nonat 48 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom 8 Audios 8 1 Music On Hold Manage audio files for Music On Hold the format should be WAV 16 bit mono 8000 Hz and GSM the size should less than 4 MB Music On Hold List ah Upload MOH Hame Operation default Flay Delete 8 2 Custom Prompts Manage prompts used for Voice Menu It can be recorded by extensions or uploaded from local PC the format should be WAV 16 bit mono 8000 Hz and GSM the size should less than 4 MB Record New Prompt ata Upload a Prompt Name Operation h ello worle Record Again Play Download Delete 8 3 Language Setting Set the language of default system prompt audio English is supported by default French and Spanish need to be download from Internet when chose at the first time Make sure gateway is right set so that IPPBX can access Internet Language Setting 9 Network Settings Description of LAN WAN and DHCP server settings can be found in Chapter 2 All network settings will take eff
38. ier elite 23 29 CONS een en Er TEE TERRA ER INTER Eee 23 4 Create SIP trunk to communicate with VolP provider 22002200000022000000nnn000nnnnnnnnnnnnnnnnnnnn 24 Ait CNG SIP CRONIN Sasso reeset se ee a ne tm enura ben aa E 24 4 2 SCHECK SIP LEUDK STALUS unse ana stn den cae ep AE EE EES EE E EEEE 26 4 3 Make outbound COINS ausser ssaumedscccenausssenmendiadeveasansnteariacuecasanuntansisoeseasansnmenstaceacusanesenadincuiens 26 i ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual 4 4 Make inbound calls oesseoesssssesessoccssssseessoccsessseessoccssssssesseocsosssseeseocsesssseesrocssessseesseossssssessseos 28 5 Create Service Provider to connect two IP PBXes sssssssesececeessssssssessssssseseeecccsssssssssesessssseeeeee 29 5 1 Create Service Provider essossseessseeoossssssssecocssssssssecccessssesseccocsssesssseecossssessseecosssesssseeeessssees 29 5 2 Check Service Provider Status o ssseesseeooessssessseeoessssessseccossssesssecocessssessseeoossssessseeoeesseses 30 5 3 Make outbound CNG coats ites cio senate ec ae ee Eee 30 54 Make inbound CANS a nahen 31 6 Make outbound inbound calls to from PSTN network sessssssessseeossssssssssecsssssssssseecesssssssssecesssssss 33 6 1 Make sure FXO modules are installed 22020000022000000000nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnn 33 6 2 Make outbound calls eeeeesssesssseeeo
39. igger LI Press 9 to trigger Press to trigger Press to trigger Invalid Forward to Voice Menu Name Name of the Voice Menu Voice Menu Number Extension number of the voice menu dial it to get into the voice menu Key Timeout 41 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom How long for IPPBX to wait user s input Repeat Count How many times to play prompt Allow Dialing of Other Extensions Allow dialing local extensions Key Press Event Dial digit to trigger corresponding event No Entry Forward to The destination for incoming call if there is none input Invalid Forward to The destination for incoming call if there is invalid input 7 5 DISA DISA Direct Inward System Access allows someone calling in from outside to obtain an internal system dialtone and dial out as if a local extension DISA Name Response Timeout Digit Timeout Outbound Routes Trunk toPSTN Outbound torsTtN we E E 1 General DISA Name A name for the DISA PIN When caller get into the DISA this password is needed to put before making calls 42 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Response Timeout The maximum time in seconds IPPBX will wait for input from a user Digit Timeout The maximum time allowed between entry of digits If exceeded user input is deemed to have finished 2 Outbound Trunks Choose the outbound route that call
40. ilbox has more than this number of messages in it new messages can not be recorded and voice mail box is full is played to the caller Max Messages Time This defines the maximum amount of time in seconds of an incoming message Use this when there are many users and disk space is limited The default value is 120 2 minutes 0 means there will be no maximum time limit enforced Min Messages Time This setting can be used to eliminate messages which are shorter than a given amount of time in seconds The default value for this setting is 5 Say CID Duration Read back caller s telephone number message duration prior to playing the incoming message when checking it Envelope Envelope controls whether or not IPPBX will play the message envelope date time before playing the voicemail message Review Let a caller review their message before committing it to a mailbox Delete Messages After Notification When voicemail to email is set after voicemail is sent out via email successfully the voicemail will be deleted from IPPBX This is intended for use with users who wish to receive their voicemail ONLY by email Ask Caller to Dial 5 If this option is set the caller will be prompted to press 5 before leaving a message 3 7 Conference Allows participants dial into a virtual meeting room from their own phone support up to 20 participants System Status PBX Settings Network Settings System Settings Reports Logout Trunks
41. inband info The DTMF setting in here should be as same as that in SIP phone otherwise IPPBX will not detect the users input correctly during a call Auto means IPPBX will match anyone of them according to the setting of SIP phone Preferred Codec Set the allowed codec and priority for SIP phone The options are below Audio A law U law GSM SPEEX G726 G722 ADPCM G729 Video H261 H263 H263P H264 NOTE There must be at least one same audio video codec chose in IPPBX extension settings and SIP phone codec settings otherwise It s impossible to make audio video calls between IPPBX and SIP phone 16 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom IP Restriction Enable it to permit trusted IP network register to this extension number This is an useful way to improve the security of IPPBX Set trusted IP xx xx xx xx 255 255 255 255 for example 192 168 1 160 255 255 255 255 Set trusted network xx xx xx xx subnet mask for example 192 168 1 0 255 255 255 0 b Click gt Add Multiple Extensions to add multiple extensions Create Extensions starting from 6000 3 2 2 Modify extensions a Click E behind an extension to edit the extension b Choose one or more extensions click F Modit Selected Extensions to modify them simultaneously 3 3 Register onto IPPBX with your IP phone gt ATCOM IP Phone Configuration System Mozilla Firefox File Edit View History Bookmarks Tool
42. ion Length 4 Extension Prefix 6 Lill 192 168 1 100 admin express_setup html 8 v Google Ctrl K P mM v iv A r v gt Extension For SIP User Extension For FXS Port Extension For Ring Group Lill Extension For Paging Group Extension For Conference Extension For Queue Extension For IYR 11 Reports 11 1 Call Detail Records Display the Call Detail Records the operation for it can be search delete and download 1 Search Users can search the records they needs according to Source Destination and or Time 2 Delete IPPBX supports two delete operations delete selected CDR and delete all CDR 3 Download It can be downloaded to local PC 61 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Call Detail Records gt Call Detail Records From i To fe Source Syslog Destination B search Source Destination Start Time Bie Fi S 2013 08 21 08 18 41 12 DJ 02196802000 s 2013 08 21 08 18 36 13 7 S 2013 08 20 19 25 15 14 U S 2013 08 20 19 25 06 15 F S 2013 08 20 19 24 56 16 O s 2013 08 20 19 24 51 17 59 90 6003 2013 08 20 18 48 14 18 DJ 300 6003 2013 08 20 18 48 11 19 E 300 6003 2013 08 20 18 48 03 20 E 300 6003 2013 08 20 18 47 10 oe M 4 Page 2 of9 ob Mig 2 Download All CDR 3 Delete Selected CDR 1 Delete All CDR End Time
43. n Empty This option controls whether callers can join a call queue that has no agents There are three options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents or if all agents are unavailable Agent Announcement Announcement played to the agent prior to bridging in the caller Join Announcement Announcement played to callers once prior to joining the queue Retry How long does IPPBX wait before trying all the members again Wrap Up Time After a successful call how long to wait before sending a potentially free member another call 39 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Queue Name Queue Password Announce Position Frequency Prompt hello yvorld Ww Frequency 405 we Action End Call wer Wrap Up Time IPPBX IP02 User Manual atcom 7 4 IVR Callers are presented with a recorded menu and respond by selecting a digit or in some cases by entering an extension number The automated attendant eliminates the need for a live operator to handle the call IVR Name 6680 IVR Number 6680 Key Timeout 3 Repeat Count times Prompt hello world Custom Prompt LJ Allow Dialing of Other Extensions Press 0 to trigger Extension w e000 vw Press 1 to trigger Extension 6001 4i L Press 2 to trigger Press 3 to trigger gt L Press 6 to trigger Press 7 to trigger Press 8 to tr
44. nded before the call is placed via the trunk Password Authentication for Selected Extensions before dialing out Outbound Extension Selection Select extensions which can dial out with this outbound route In my case only 6000 6001 can prefix 9 to dial out Outbound Trunk Selection Select trunks which calls are forwarded out through If there are more than one FXO trunk chose PBX will try to dial out through next trunk if the previous one failed 34 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom General Outbound Route Name This place will be replaced Dial Pattern Strip digits from front Prepend these digits fs before dialing Password Outbound Extension Selection Available Extensions Selected Extensions 6002 BOOS 6004 6101 fel Outbound Trunk Selection Available Trunks Selected Trunks 6 3 Make inbound calls Go to PBX Settings gt Inbound Routes click to add an inbound route Just setting Selected Trunks and Path is OK Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in chapter 5 2 can be used here as same DID number Just leave it blank Extension It s unavailable for Analog GSM trunk leave it blank Inbound Trunk Selection 35 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Select the trunks for which this inbound route apply Tim
45. nk Inbound Route Name Caller ID Ys Inbound Trunk Selection Available Trunks Selected Trunks Destination Type Destination 44 x ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom 3 Dial into IPPBX from PSTN number and hang up immediately once the call is connected Then IPPBX dial extension 6003 after 6003 answer the call IPPBX dial caller and bridge them 7 7 Inbound to Outbound Outbound Routes can act as destination in Inbound route settings it let two ends connecting to IPPBX with trunk communicate directly 7 7 1 FXO trunk to SIP trunk 1 Set outbound route for SIP trunk 2 Set Inbound route for FXO trunk Destination Choose the proper SIP trunk Number Set a number on the other end of SIP trunk it must be set 3 Dial into IPPBX from PSTN then IPPBX will dial 202 through SIP trunk General Inbound Route Name fromPSTh Caller ID Extension Inbound Trunk Selection Available Trunks Selected Trunks Destination Type Outbound Routes v Destination Number 45 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual 7 7 2 SIP trunk to FXO trunk 1 Set outbound route for FXO trunk atcom Set Inbound route for SIP trunk Service Provider Since service provider is more flexible here we use Service Provider as an example Destination Choose the proper FXO trunk Number Set a number on the other end of FXO tru
46. nk it can be blank then it means the number caller dialed Dial into IPPBX from SIP trunk e g 83018618 then IPPBX will dial that number through FXO trunk selected in FXO outbound route General Inbound Route Name Inbound Trunk Selection Available Trunks Feo Elastix Caller ID Extension Selected Trunks Destination Type Outbound Routes Destination Number fs me Dy ee ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom 7 8 Blacklist Block incoming calls from specified numbers Blacklist Number lf anumber in blacklist dial into IPPBX caller will hear following prompt Then number you have dialed is not in service Please check the number and try again Then system will then disconnect the call 7 9 SIP Settings 1 General UDP Port Set the SIP port UDP which IPPBX is listening to Enable TCP Enable TCP protocol for SIP TCP Port Set the SIP port TCP which IPPBX is listening to Registration Subscription Time Max Maximum duration in seconds of a SIP registration subscription Registration Subscription Time Min Minimum duration in seconds of a SIP registration subscription RTP Port Min Max Set the RTP port range DTMF Mode Set the default DTMF mode UDP Port LlenableTcp TCPPot sus Registration Subscription Time Wax RTP Fort Min Registration Subscription Time Min Video Support 2 NAT 47
47. o PBX Settings gt Inbound Routes click to add an inbound route General Inbound Route Name fromElastix Caller ID DIO Number Extension Inbound Trunk Selection Available Trunks Selected Trunks Elastix Destination Type Destination 6000 v 28 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Caller ID Define the Caller ID number to be matched on incoming calls Leave this field blank to match any or no CID info Special characters described in chapter 4 3 can be used here as same DID number Define the expected DID number if your trunk passes DID on incoming calls Leave this blank to match calls with any no DID info The DID for SIP trunk is usually as same as the account others can only dial the account number to dial into PBX then just leave it blank is OK Extension Define the extension for DID number This field is usually unavailable for most VoIP trunk if you VoIP provider support DID you can set it You can only input number and in this field and the format can be XXX or XXX XXX The count of the number must be only one or equal the count of the DID number Up to 100 DID numbers can be set For example Set DID number 6000 6010 Extension 6000 All inbound calls to 6000 6010 will be forwarded to extension 6000 Set DID number 6000 6010 Extension 6000 6010 inbound calls to 6000 6010 will be forwarded to corresponding extension Inbound Trunk Selection Select t
48. one set The call flow should be like below 1 Aand B are on the conversation 2 Adial call park code e g 6 PBX will tell A a park extension e g 701 and then hang up the call Bis parked on PBX 3 Cdial park extension 701 PBX will bridge C and B 3 Call Forward Users can configure their follow me settings via their phones Reset to Defaults 19 gt ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Reset follow me settings by dialing 70 default code can be changed After dialing in PBX will prompt a beep then the setting is completed and the call will be hung up NOTE Default Follow Me settings are as below Always Disabled L When no answer Enabled When busy Enabled Forward to Voice Mail System Status PBX Settings Network Settings System Settings Extensions eT TT 1E Trunks Cl call Recording 1 M Checking Voicemail 2 Inbound Routes M attended Transfer 3 Blind Transfer 03 Outbound Routes Cl Group Call Pickup 4 C Direct Call Pickup 04 Feature Codes E intercom as IWR Call Park Hunt Ring Group CI call Park 6 Extension Range to Park Calls 701 720 Callback Park Time Before RecallediSecond 60 Paging Intercom Call Forward Time Intervals Cl Reset to Default ro
49. ons and value added services on IP PBX via its GUI to fit enterprise s own various demands Targeting for SOHO user and SMB market with an easy to use graphical interface IP02 provides a cost saving solution on their telecommunication data needs With IPO2 company with branch offices in different countries can be easily combined together to work like a virtual single office through internet Hardware Specifications 400MHz Blackfin 532 Chip Network Interface WAN LAN Measurement and Weight 100 100 28mm Carton MEAS 456 442 362 mm G W CTN 17 KG CTN Function Features Authentication before call outbound Blind Attended Transfer Blacklist Call Parking Group Directed Pickup Call Queue Call Waiting IVR Caller ID IP Restriction Music on Hold DDNS 4 nr ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom PPPoE VLAN Port Forward VPN client External Storage Auto Provisioning Storage Quota Privilege ug 2 Connection and Change IP Address of IPPBX 2 1 Connection The default IP address of IPPBX is WAN 192 168 1 100 255 255 255 0 LAN 192 168 10 1 255 255 255 0 There are two network interfaces WAM and LAN in IPO2 it can be used as a router WAN port connects Internet and LAN port connects local network Af Ext 6006 Ext 6001 Ext 6003 192 168 10 7 192 168 10 3 Ext 6002 192 168 10 5 Ext 6004 192 168 10 4 192 168 10 6 If you do not want IPPBX to a
50. or this extension i e Bob Jones Extension Extension number i e 6000 it is associated with this particular user phone 13 gt ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Password Authentication for SIP phone to register and make calls Caller ID CID showed in the other s phone during a call default is Extension Transport The transplant protocol type for VoIP data package default is UDP Please make sure TCP is enabled in PBX Settings gt SIP Settings before using TCP 2 Voice Mail Enable Voice Mail Check this option to enable voice mail account for the extension Enabled by default Voice Mail Access PIN Code Password for accessing this voice mail account default is the extension number It s also the password for extension to login his administration web page 3 Mail Setting Enable Sending Voice Mail Check this option to enable PBX send new voicemail to Email address below as an attachment Email Address The Email address that new voicemail will be send to when Enable Sending Voice Mail is enabled and PBX settings gt SMTP settings is right set 4 Follow Me Follow me is a feature to let an incoming call to a called party to be redirected to a third party the third party can be a voicemail box ring group mobile telephone and so on When callee is No Answer Busy Unreachable incoming calls will go to voicemail by default if voicemail is disabled call will be hung up
51. p the access from remote hosts Name S Plocal Description accept sip package from local network Protocol UDF y Port s060 15063 IP 192 168 1 0 255 255 255 0 Mac Addres C Action ACCEPT W 3 Auto Defense Limit connections from remote hosts Port Set the destination port range for connection Protocol Set the protocol type for connection Rate The maximum packets or connections can be handled per second Port Protocol TCR T if 4 SIP Defense Limit connections to SIP port from remote hosts 51 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Port Set the destination port range for connection Protocol Set the protocol type for connection SIP Packets The maximum packets can be handled per time interval Time Interval Time unit which IPPBX uses to manage IP packets received SIP Packets Time Interval ho seconds 5 Other Options Disable Ping Check this to drop ping packets from remote hosts Drop All Check this to drop all packets or connection from other hosts if there are no other rules defined 6 Firewall Setting Example 52 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Firewall setting Enable Firewall Fa New Rule isi Action Protocol Mac Address Operation IP 1 ACCEPT S Plocal 192 168 1 01255 255 255 0 BE 5060 5063 2 ACCEPT SIF provider 216 207 245 47 255 255 255 255 5060 5063 Edit 3 DROP
52. s Help ATCOM PBX Configuration System x f ATCOM IP Phone Configuration Sys X 192 168 1 202 user asp Q E Google lt CtrltK PN wy I A System Status y Account Account 3 admin Network y Account A SIP Enable Yes E nable Yes M Extension created in APBX Ne Display Name 6000 a User ID 6000 Phone Settings y Authenticate ID 6000 Password 000000 Password set in APBE for this extension Update y p SIP Server 192 168 1 100 SIP Port 5060 Phone Book y Use Outbound Proxy No v The IP of APBX Call Log y Outbound Proxy Server Outbound Proxy Port 5060 Register Expires 30 Subscribe Expires 3600 SIP 100Rel Require No v Must be the same as that in APBX for this extension Codec Configuration Prefer Codec GT26 w User Prefer Codec Only No DTMF Tx Method RFC2833 v Call Feature Setting 17 gt ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Login the web administration page of IP phone and set the account information After successfully register with 6000 and 6001 you can make interior calls among 6000 6001 6101 FXS now 3 4 Extensions Status This page is used to check the extensions status Idle The extension is registered and idle Busy The extension is on the phone Ir Ringing The extension is ringing Hold
53. ssssssssseccsssssssseeecosssssssseccssssssssseceosssssssseeessssssssseecessssessssee 34 6 3 Make inbound calls eeseeeensssesssseseessssssssseccssssssssscecosssssssseecosssssssseeoossssessseeessssssssseeeessssessssee 35 fs MOOM CINCOM Olea E E EEEE 36 7 1 Time MEVA ana aas aaraa aAa aE ENEAS EEE ATEEN 36 72 Hunt Ring GOD neueren are 37 73 QUIE ee E E E E EE E EE AE E E EE eee E ARE 38 I Ne E ee ee a ee 41 To DER a ten eo ee erlernen era estes oeansscie ve tse 42 LG Ball Back een NAR A A AEEA TER 43 7 2 InBOolnEW9 QUBOUNd er ee EEA 45 7 7 1 FXO trunk to SIP trunk 2a nenn ee Renee 45 7 7 2 SIP trunk to FXO TERK ee ee ee ee een 46 10 BISCKUST acts penance sins anes EEEE EENE AE EE EEEE E E NE Remus 47 29 SO NS ee a TEEN EEEE ATEA A AEEA 47 i PCOS sas ae sa css SENIOREN ERS ACER EEE ENDE NER ES uaa e sete vanies eeacciouas fees E EA 49 81 TUES OU ors cape ps ies a BE E cies amma semocueaiiessameadeounes 49 682 GUSIoMm OMINOUS nennen 49 2 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual 8 3 LAPIS Selig nennen sanieren 49 9 NEIWOTK SELlINGS tossezseuscsticecnssascocseptacecensniceusepticespusrecegbeptscedeasenssaneouiceawnerteurpeoiesedeneubetanepuiceavasvieeasesuceewnes 49 eh WGI FCCC SS consierge i A EEA AE EENE EE EEEE A EE O AE i a 49 ee ROWAN E O AN OA OA O EAA A OE EEE 50 93 ONTO PCN sp csr esata EE E ne nee E eee ee eee a E ees 53 24 DON ee ee ene ee 53 WIN pee a RE sade asaee cate van eve AE E
54. sword for the account if there is no password required leave it blank Backup Period How often PBX move its voicemail call recording CDR data to PC Move Files Created Before days ago Choose what files should be move to PC according to their creation time 0 means immediately Note that even 0 is set the size of call recording must be more than 60 M that of CDR must be 10M Then IPPBX will move them to PC 58 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Net Disk Settings Change Password l Net Disk Hostilp 192 168 1 156 Auto Provisioning Net Disk Share Name Share AR Net Disk Access User Name user Date amp amp Time Net Disk Access Password seecsesee External Storage Backup Period 30 v minutes Move Files Created Before 30 v days ago Firmware Upgrade EI 10 5 Firmware Upgrade Firmware for IPPBX There are two ways to upload Kernel Application for IPPBX 1 HTTP Upload them from local PC It will reset IPPBX to factory default settings by default 2 TFTP Upload them from TFTP server the Kernel Application must be located in base directory of TFTP server Note If you select the http mode when upgrading kernel the config will be erased automatically upgrade Choose Reset Config will reset the configuration 10 6 Backup and Restore 1 Backup Create Backup for configuration System audio prompt Voice Mail
55. t Gateway 192 168 1001 Default Gateway 192 168 2001 Firewall VLAN over LAN No 1 F No 2 Fi Port Forward YLAN ID VLAN ID DDNS VLAN IP VLAN IP VLAN Subnet Mask YLAN Subnet Mask VLAN Default Gateway Default Gateway 9 6 VPN A virtual private network VPN extends a private network across a public network such as the Internet It enables a computer to send and receive data across shared or public networks as if it were directly connected to the private network while benefitting from the functionality security and management policies of the private network 54 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom This is done by establishing a virtual point to point connection through the use of dedicated connections encryption or a combination of the two Currently only PPTP is supported VPN Setting Enable YPN YEN Type YPN Server bijou tenacy free com UserName tenacy Password 91706 10 System Settings 10 1 Change Password Change the password for admin login it will take effect immediately System Status PBX Settings Network Settings System Settings Reports Logout u Change Password gt Change Password New Password Auto Provisioning Retype New Password ee get CES BEE 10 2 Auto Provisioning IPPBX can only configure ATCOM AT8XX serials IP phone via DHCP TFTP way currently Make sure your AT8XX IP phone
56. ting Its not recommended to choose this option unless there is a reserved IP for IPPBX in DHCP server so that IPPBX can keep the same IP all the time 6 ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Static IP Set an IP address manually according to the real network environment If IPPBX is behind a router the gateway is uSually set to the IP of the router PPPoE IPPBX will obtain an IP address automatically after establishing a connection to PPPoE server with username and password System Status PBX Settings Network Settings System Settings Use WAN WAN DHCP LAN Static IP IP Address 192 168 1 100 DHCP Server Subnet Mask 255 255 255 0 Firewall Default Gateway 192 168 1 1 Port Forward Primary DNS 8338 ee Secondary DNS 8 8 4 4 DDNS PPPoE VLAN User Name VPN Password Show password WAN side HTTP S access yes O No 2 3 LAN Settings Yes IPPBX will get an IP address from DHCP server Not recommended No Configure IP address manually for LAN Default is NO NAT Yes IPPBX will act as a router all the devices connected to LAN can access the network connected to WAN Default is Yes No Networks connected to LAN and WAN are independent NOTE IP addresses of LAN and WAN can t be in the same network For example IP of WAN is 192 168 1 100 255 255 255 0 IP of LAN can t be 192 168 1
57. utes 1 Fx02 2 Edit NOTE Before using them please make sure FXO port is connected with PSTN line InService The connection status can be checked in System Status gt Trunk Status 33 ATCOM TECHNOLOGY CO LIMITED atcom IPPBX IP02 User Manual System Status PBX Settings Network Settings System Settings Type Trunk Name Status Port HostName lIP General 1 s p Elastix Failed 1192 168 1 158 2 SIP SIP IPOS Registered 192 168 1 157 gt Trunk Status 3 FXO nn FKO2 o Inservice a PORT2 Extension Status 6 2 Make outbound calls Go to PBX Settings gt Outbound Routes click to add an outbound route Outbound Route Name A unique label to help you identify the outbound route Dial Pattern A filter for marching numbers you dial the call will be forwarded out via Selected Trunks only when it matches the dial pattern here In patterns some characters have special meanings X means Any Digits from 0 9 Z means Any Digits from 1 9 N means Any Digits from 2 9 1234 9 means Any Digits in the brackets in this example 1 2 3 4 5 6 7 8 9 means one or more digits Strip The number of digits that will be stripped from the front of the dialing string before the call is placed via Selected Trunks For example If set Dial Pattern 9 Strip 1 Prepend 123 user need to dial 94567 to dial PSTN number 1234567 Prepend these digits Allows the user to specify digits that are prepe
58. xx 255 255 255 0 Hostname Ir ATCOM TECHNOLOGY CO LIMITED IPPBX IP02 User Manual atcom Set the host name for IPPBX IP Address Subnet Mask Set the IP address subnet mask for LAN network interface Gateway Set the Gateway for LAN network interface Primary DNS Secondary DNS Set the DNS server for LAN network interface IP Address 2 Subnet Mask 2 Set the failover IP address for LAN network interface System Status PBX Settings Network Settings System Settings Reports Logout l LAN Setting Web Access l DHCP No v NAT Yes v WAN EEE aries te Host Name APBX IP Address 192 168 10 1 i Subnet Mask 255 255 255 0 Default Gateway 192 168 10 1 gt LAN Primary DNS 18 888 Secondary DNS 6 8 44 DHCP Server IP Address 2 Subnet Mask 2 2 4 DHCP Server The Dynamic Host Configuration Protocol DHCP is a network protocol used to configure devices that are connected to a network known as hosts so they can communicate on that network using the Internet Protocol IP It involves clients and a server operating in a client server model Enable DHCP server Check to enable DHCP server Default Gateway Gateway information that will be used in DHCP client Subnet Mask Subnet Mask that will be used in DHCP client Primary DNS Secondary DNS DNS information that will be used in DHCP client

IPPBX IP02 User Manual - Inteligentne Produkty

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