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Jiffy Manual

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1. sssssssessee 64 I0 3 Station ManagSGrs pde D Perte Fd ELT ae Pee eae oe xd Ed n selene 65 10 3 1 Station Manager Usage Scenario 65 10 3 1 1 Using Station Manager accounts to access stations uussuss 65 ll JData Managemae nt ciii fellate i REA EEN IPM NA 66 11 1 Understanding Data Management nennen 66 11 1 1 Using Data Manager 66 11 1 1 1 Using Data Manager to view Generated Tickets cccceeeeeeeteeeteeeteees 66 11 1 1 2 Using Data Manager to delete Generated Tickete A 67 11 1 1 3 Using Data Manager to view Generated Accounts 67 11 1 1 4 Using Data Manager to delete Generated Accounts 68 11 1 1 5 Using Data Manager to view Activity Logs sssssssseeeee 68 11 1 1 6 Using Data Manager to delete Activity Los s sssssssresrssissrnrnssrnrnsrnsrnene 69 11 1 2 Using the Database Aeslstant na 70 11 1 2 1 Using the Database Assistant to manually backup data 70 11 1 2 2 Using the Database Assistant to manually restore data 70 11 1 2 3 Defining a Schedule for Automatic Database Backup 70 MEE opc 72 12 1 Understanding Reports nennen nnne rennen 72 12 1 1 Creating and Managing Reports nennen 72 12 1 1 1 Creating and Saving a New Report 72 12 1 1 2 Viewing Saved Reports sssssssssssssseeeeeeeeee eret nnne 73 12 1 1 3 Deleting Saved Reports ecccecccececececeeceeeceeeceeeceeeeeseeeeeseeeeene
2. Servers Type Proxy address to use Port TEE SAZ HTTP l WB Secure FTP EEN Gopher 1 iz soks i92 168 0 180 fer Use the same proxy server For all protocols r Exceptions m Do not use proxy server For addresses beginning with a Use semicolons to separate entries TN Figure 13 1 Internet Explorer Proxy Settings 13 2 1 2 Using the Jiffy Web Client A properly configured web browser is used to access the Jiffy Web Client via a URL like this http host ipaddress port number webclient where host ipaddress refers to the IP Address of the Jiffy Server machine and port number the port number of the Jiffy Web Console 78 ki Jiffy Web Client Login Microsoft Internet Explorer Fie Edt View Favorites Took Help EJ Back Q AA dASeuch Fave Media A Ze 2j 2 Links A Customee Links a Free Hotmail A RedOne Player A windows Meda a windows Address e hip Zeep BOSO dev webchent WEB BASED INTERNET CAFE MANAGEMENT Enter ID Password The Jiffy 3j Advantage D Increase your level of control D Increase customer loyalty Increase your returns Ticket C Account Case na be Done ee Local intranet Figure 13 2 Jiffy Web Client Login Page On the J iffy Web Client Login page to log in with a valid Ticket select Ticket and enter the Ticket ID and password in the Enter ID and Password fields respectively To log
3. Web Console with a web browser via a URL like this http hostname port number e g http localhost 8080 This port number must be unique and available which means that no other application must have registered it for its own use Note e You can change it to any other value typically between 0 and 65535 However if you do not wish to include the port number in the URL set the port number to 80 but be sure that no other application e g another Web Server or Proxy Server is using it e For the Jiffy Server Port you may also leave the default value of 5555 as the port number or you may change it to another value The Jiffy Client stations use this port to connect to the Jiffy Server The same rules that apply to the HTTP 1 1 Web Console Port also apply to Jiffy Server Port When you are done with the J iffy Application Server installation wizard open Microsoft Windows Services Control Manager Control Panel gt Administrative Tools gt Services Locate and select the service called Jiffy Application Server right click on it and choose Start from the context menu Or you can simply open a command prompt window and enter net start Jiffy Application Server at the prompt If the service successfully starts then all went well and you are in business If not refer to the Troubleshooting FAQs section of this document for help After starting the service enter the following URL in your web browser s address field http
4. 35 36 Click the New button to add a new weekly rate to the list In the Weekly Rate dialogue box select the day of the week from the Day of the week drop down list and select the rate to apply to that day from the Rate drop down list This list will be empty if you have not yet created any rates for your site see section 5 3 1 4 above for details You may create additional weekly rates for your site Click Close when you are done Note e Station Rates Yearly Rates and Monthly Rates override Weekly Rates However Weekly Rates override Day Night Time Rates e Weekly Rates will not take effect in your site unless you enable it in Rate Options see section 5 3 1 10 below for details 5 3 1 8 Defining Special Monthly Rates Jiffy also lets you specify special Monthly Rates that you can charge your customers on specific days of the month For instance you may wish to charge differently on the 1 or 30 day of every month When a customer logs in to a Jiffy Client station with a ticket or account J iffy first checks to see if you have set any special rate for that station If you have not Jiffy will then check to see if you have defined any yearly rate that is applicable If no applicable rate is found Jiffy will then check to see if you have defined any monthly rate for that particular day of the month If you have J iffy will disregard the rate that applies to the ticket o
5. Jiffy will not be able to obtain the correct charge for the printer if you have not provided a charge for it Note that J iffy will not allow any print jobs to go to your printer s if it cannot determine the correct charge This protects you as well as your customers To learn how to specify printing charges for your printers refer to sections 5 3 1 2 and 5 3 1 3 in Chapter 5 of this document Important If you have a laser printer that has a PostScript driver such drivers usually have PS in their names you may experience this problem when using certain applications e g Adobe Acrobat In this case Jiffy may report that the printing charge could not be obtained for the printer This is so because the driver initially sets the number of pages to zero 0 and as such Jiffy will obtain a total charge of 0 00 units for the print job To correct this behaviour avoid using PostScript drivers Try using another kind of driver e g a Printer Control Language PCL driver provided for the printer instead these drivers usually have PCL in their names Many laser printer manufacturers provide other kinds of drivers as well Test your applications against the driver s you intend to use to make sure everything works well If you experience this while using Microsoft Word in particular even though you have specified printing charges for your printers check to make sure that Collate is enabled before the print job is sent to the printer Enable Collate
6. hostname port number setup to begin with the web based setup and to get your site ready for use Where hostname refers to name or IP Address of the J iffy Application Server host machine and port number is the port number you chose for the HTTP 1 1 Web Console Port If you are accessing the J iffy Web Console from within your Local Area Network LAN then the computer s hostname will do but if you are coming in via the Internet you must provide a publicly identifiable IP Address as the hostname When the web based setup page opens enter your company information as requested You would also have to create the site s Administrator s account Provide a user name e g admin or some other name for this account and enter its password and confirm it Please choose a strong password that cannot be easily guessed When you are done click the Finish button to continue or you may wish to do so at some other time by entering http hostname port number in your browser You would be prompted to log in Enter the Administrator account user name and password you had created earlier as this would be the only user account available at this stage 1 4 2 Jiffy Client 1 4 2 1 Installing J iffy Client To install the J iffy Client software on any of your computers simply run its installation program jiffy clientx x setup exe Provide the necessary information whenever the wizard prompts you to do so Important When asked to provide the Jiffy Server nam
7. 1 5 1 1 Uninstalling the J iffy Application Server Without Losing Data 10 1 5 1 2 Uninstalling the Jiffy Application Server Completely 11 USA CHONG m tien 11 1 5 2 1 Uninstalling J iffy Client 11 1 6 Downloading and Applying J iffy Updates sess 11 1 6 1 Updating the Jiffy Application Gerver uo eceecceecceeseeeeeeeeeeeesaeeseeteeeeaaeseeeeieeeieee 12 1 6 1 1 Downloading the latest update of the Jiffy Application Server 12 1 6 1 2 Installing the latest update of the Jiffy Application Server 12 1 6 2 Updating Jiffy ClIGnt oorr tete ei Dee ae eret an tel aae Yee S Y nun 12 1 6 2 1 Downloading the latest update of J iffy Client 12 1 6 2 2 Applying the latest update of J iffy Client on all connected stations 13 1 6 2 3 Applying the latest update of J iffy Client on specific stations 13 Getting Started menneen eur E PSI eR re ure npe 14 2 1 Jiffy Features and Benefits eene rennen 14 2 1 1 Monitoring and Management Features 14 2 1 2 Billing EeatUres ne eet nere e tee Alaa desee dre ag 14 2 1 3 Customer Loyalty Feature Optional 14 22134 Security Features wu vets wed Ayala enya ec e d a ee e eager us Dude Pe e pea genu gen 14 2 1 5 Reports and LOS entire pate etel de Pai eia edant te dd 14 How Jiffy Works etre exem eir RR e rk RN Re R A eeu ek E Ra 16
8. 50 8 1 1 2 Understanding Customer Account Loyalty sess 50 8 1 1 3 Setting up Customer Account Loyalty ssssssssssseeeennes 50 8 1 1 4 Generating Customer Accounts 51 8 1 1 5 Crediting Customer Accounts 51 8 1 1 6 Viewing Activated Customer Accounts 51 8 1 1 7 Viewing Account Payments enne 52 8 1 1 8 Activating Customer Accounts 52 8 1 1 9 Deactivating Customer Accounts 53 8 2 Understanding Employee Accounts 53 8 2 1 Employee Account Management 53 8 2 1 1 Understanding Employee Account Generation and Activation 53 8 2 1 2 Generating Employee Accounts 53 9 The Jiffy Server and Jiffy Client Hmmm rere 55 9 1 How the Jiffy Server works ssssssssssssseeseeeeneeeeenne ener enne serene 55 9 1 1 Managing the J iffy Server enne nennen nnne nnns 55 9 1 1 1 Starting the J iffy Server ennt enne nnn nens 55 9 1 1 2 Stopping the J iffy Server ener 55 9 1 1 3 Viewing the Jiffy Server status 56 9 1 1 4 Viewing J iffy Application Server logs sse 56 9 2 HOW Jiffy Client WORKS iiem tereti depth e ERE Paene ene dece ege EE nhe 56 9 2 1 Starting Jiffy Client on your stations sss 57 9 2 1 1 Starting Jiffy Client iecit tine eee ee ia 57 9 2 2 Using the Station Management Console to manage stations 57 9 2 2 1 Stopping J iffy Olient nennen trennen nens 57 9 2 2 2 Shutting down and Rebooting Jiffy Client stations
9. Application Server menu If there are any updates available download the latest one if you have not already downloaded and installed it before and save it to an appropriate location on the J iffy Application Server computer or your network where it can be easily accessed from the server 1 6 1 2 Installing the latest update of the J iffy Application Server Any downloaded updates of the J iffy Application Server must be run on the target computer on which the J iffy Application Server has been properly installed To run the Jiffy Application Server update program jiffy appserver updatex x exe double click the file in Windows Explorer The update will run successfully if it is applicable to your current version of the Jiffy Application Server You will be prompted to reboot the target computer so that the changes can take effect You may want to ensure that there are no active customers or users on any of your stations before accepting to reboot the server machine Note e The update will not be applied if the currently installed version of the J iffy Application Server is the same as or newer than the version of the update you are attempting to apply 1 6 2 Updating J iffy Client 1 6 2 1 Downloading the latest update of J iffy Client To download the latest update of J iffy Client in the Web Console tree panel click the Setup branch to expand it Click the Updates leaf to expose the Jiffy Software Updates panel
10. Click Download in the Client menu If there are any updates available download the latest one if you have not already downloaded and applied it before on all your stations and save it to the following location on the Jiffy Application Server computer lt HOME gt webapps ROOT updates client where HOME refers to the directory where you installed the J iffy Application Server e g C Program FilesVJiffy Application Server Make sure that you place all Jiffy Client updates in this directory so that the Jiffy Client stations can find the relevant update when you attempt to apply or install it as described in sections 1 6 2 2 and 1 6 2 3 below Note e Also ensure that only J iffy Client updates are placed in this directory No other files should be placed in this directory 12 1 6 2 2 Applying the latest update of J iffy Client on all connected stations Jiffy offers you the ability to easily update all the stations currently connected to the server at once To be able to apply downloaded J iffy Client updates on all connected stations you must log in with an account that has the Download and Apply J iffy Updates permission To apply the latest downloaded update on all the connected stations in the Web Console tree panel click the Setup branch to expand it Click the Updates leaf to expose the Jiffy Software Updates panel Click Apply in the Client menu The currently connected stations wi
11. Click the New button in the ticket images window to show the Ticket Image dialogue box Enter a description for this ticket image e g Default Image Browse to the location of the image file on your file system and check the Set as default checkbox if 26 27 you wish for this ticket image to be the default always Click Okay and wait for a confirmation Close the confirmation dialogue by clicking Okay Note e Preview one or more sample Print on Demand tickets to ensure that the ticket image is suitable for your tickets using the Preview Tickets menu of the Ticket Assistant tool To edit the properties of any ticket image select it and click Edit When you finish editing it click Okay in the confirmation dialogue box to dismiss it You can only change the description of a ticket image or its status as the default image To delete one or more ticket images select them and click Delete Confirm the action by clicking Okay You may click the Refresh button in the ticket images list to see a listing of the newly created ticket images or to view changes made to the list 5 2 2 6 Generating Sample Tickets You can use the Preview Tickets menu of the Ticket Assistant tool to generate view and even print sample tickets to see what the real tickets would look like To be able to generate and view sample tickets you must log in with an account that has administrative rights or at least at least the U
12. drop down lists If you have created any usage rules and you want the ticket to use one of them select it from the Usage Rule drop down list Choose None if you do not want the ticket to use any usage rule Select a paper size from the Paper Size drop down list and specify the output format If you choose Plain Text as the output format specifying an image is not supported If you choose HTML as the output format and if a ticket image is available and is required select it from the Image on Ticket drop down list Finally click the Generate button 46 2007 Creektown Software Limited All rights reserved Jiffy Internet Caf Manager Manual Revision 1 8 20070718 47 Sh Generate Jiffy Tickets Microsoft Internet Explorer Generate Print on Demand Tickets Category Number Units Time Expires Usage Rule Standard 1 Hour 100 6o sl 7 sl None Details Paper Size Output Image on Ticket ecm x 8cm sl HTML Default sl view Processing done SAMPLE CAFE IK3J 1100 12 Sample Avenue Lagos Nigeria 234 1 2345678 Ticket ID dd478a74 Password 7f73 Units Mins 100 00 60 Date 20 07 06 01 34 Batch ID 1153355655515 Expires 7 days from first use Jiffy Creektown Software Figure 7 2 Generated Print on Demand Ticket To print the generated ticket s click the Send to Printer button Note e In order to get satisfactory printouts from your POS you may have
13. have accurate billing information when the system is restored to normalcy The Jiffy Client stations can be in one of the following four states at any given time e Available the station has connected to the Jiffy Server and customers and employees can log in with either a valid ticket or account and make use of it e n Use the station is in use by an authorised customer or employee e Locked the station has been locked either as a result of a series of failed log in attempts or deliberately by an authorised employee e Disconnected the station is not currently connected to the J iffy Server machine Using the Jiffy Web Console you can manage your entire site generate activate and print customer tickets manage customer accounts configure site options etc and view all your computers to see what state they are in except when they are in the Disconnected state This is so because your computers have to be connected to the Jiffy Server for them to show up on the console in the first place Computers not currently connected to the Jiffy Server will naturally not show up You will access the Jiffy Web Console by entering a URL like this http hostname port number in a browser Of course you would have to enter a valid user name and password to be able to log in Additionally access to the various control and administrative panels are based on permissions that have been granted your user account or the group s to which you bel
14. if it failed to open the configured network interface port because another process is using it you will need to start it after you have corrected the problem To start the Jiffy Server you should be logged in with an account that has the Manage the Jiffy Server Start Stop View Status permission To start the Jiffy Server in the J iffy Web Console tree click the Application Services branch to expand it Click the Jiffy Server leaf to display its menus and then click Start in the Start Stop menu Note e You can only start the Jiffy Server if it is not already running 9 1 1 2 Stopping the Jiffy Server You can stop the Jiffy Server anytime it is necessary to do so If there are Jiffy Client stations currently connected to the server they will be forced to disconnect and billing will stop The Jiffy Client stations on their own will also log off the active users and will not be available for use until the Jiffy Server is restarted To stop the Jiffy Server you should be logged in with an account that has the Manage the Jiffy Server Start Stop View Status permission To stop the Jiffy Server in the J iffy Web Console tree click the Application Services branch to expand it Click the Jiffy Server leaf to display its menus and then click Stop in the Start Stop menu Confirm the action by clicking Okay Note e You can only stop the Jiffy Server if it is already running 55 56 9 1
15. select Yes To disable it select No If you have another proxy server that implements features that the J iffy Proxy server lacks or your ISP requires that you go through its own proxy server you should enter its details in the Secondary Proxy Server field in the following format hostname or ip port number username password where hostname or ip is either the host name or IP address of the proxy server machine port number the proxy server s port number and username and password are the username and password required for authentication Make sure you separate the values with a colon as shown above The username and password values may be omitted if they are not required However in order to support SOCKS v4 clients user will be appended to 76 77 the entry if you do not provide both a username and password Note that the Secondary Proxy Server must support either version 4 or 5 of the SOCKS protocol 13 1 1 2 Blocking access to certain websites The Jiffy Proxy server can block access to websites that you specify if you have enabled the site blocking option To be able to manage the list of websites that the Jiffy Proxy server should block you must be logged in with an account that has the Configure Site Options permission To do so in the Jiffy Web Console tree click the Application Services branch to expand it Click the Proxy Server leaf to display its menus and then click Blocked Sites in the Setup menu In t
16. ssesusssss 58 9 2 2 3 Logging off the currently logged in Windows User 58 9 2 2 4 Specifying Programs that are allowed to run on Jiffy Client stations 58 9 2 2 5 Specifying The Welcome Image on Jiffy Client stations 59 9 2 2 6 Specifying the J iffy Server Network Interface options ccc cecseeeeseeeees 60 9 2 3 Using the Web Console to manage stations sss 60 9 2 3 1 Sending messages to active Jiffy Client stations sesseesssss 61 9 2 3 2 Shutting down active J iffy Client stations 61 9 2 3 3 Rebooting active Jiffy Client Stations 2 0 0 eececcceseceeeceeeceeeceeeceeeeeeeeeeeeeeneees 61 9 2 3 4 Locking Unlocking active Jiffy Client stations 0 0 ccecceeceeceeeeeeeteeeeteees 61 9 2 3 5 Viewing application programs running on active J iffy Client stations 62 9 2 3 6 Viewing the System Information of Jiffy Client stations 62 10 Accessing Jiffy Client stations ccc cece cece mmm eene 63 TOT Customer Ticketsin taro o ne dedo D Ge e Pep dorada agen 63 10 1 1 Customer Ticket Usage Scenario eecceecececeeeeeeeeceeeceeeceeeceeeeeeeeeeeeeeeeesaeeseeenaeeaaes 63 10 1 1 1 Using Customer Tickets to access stations sssssseeeeeee 63 10 2 Customer ACCOUNTS 1n emer recede Fig e oe deca dte aL Eo ieee 64 10 2 1 Customer Account Usage Scenario sss 64 10 2 1 1 Using Customer Accounts to access stations
17. Administrative rights required to enable you install software or carry out system maintenance and therefore you may need to log in to Windows as a different user To be able to log off the currently logged in Windows user select the Station Manager option in the Jiffy Client log in panel and enter the ID and password of a user account that has the Station Management permission Click the Log In button to log in To log off click the Log off from Windows button in the Station Management Console Note e Logging off the currently logged in Windows user in this manner does not affect the current start up mode of Jiffy Client If a different user logs in or the next time the station starts Jiffy Client will start up as currently configured either in Manual or Auto mode 9 2 2 4 Specifying Programs that are allowed to run on J iffy Client stations Jiffy Client makes it possible to specify which installed software programs are allowed to run on each station This offers a number of advantages one of which is system security 58 59 Since only certain known programs are allowed to run all others that are unknown including worms and spy ware are automatically denied the right to execute on the target system To be able to specify what programs can run on a Jiffy Client station you must be logged in to Microsoft Windows with a user account that has Administrative rights Start Jiffy Client if is not already runn
18. Client Station Options 32 5 3 1 4 Defining Billing Rates For Your Site 34 5 3 1 5 Defining Special Station Rates ssssssssssssseseeeeenen nennen 34 5 3 1 6 Defining Special Day Night Time Rates cccceceeseceeeceeeceeeeeeeeeeeeeeeeeeneeees 35 5 3 1 7 Defining Special Weekly Rates 35 5 3 1 8 Defining Special Monthly Rates nennen 36 5 3 1 9 Defining Special Yearly Rates nennen 36 5 3 1 10 Setting Billing Rate Options For Your Site 37 6 User and Group Management 38 6 1 About Users and Groupe 38 MM educ 38 6 111 Creating GrOUups E 38 6 1 2 Users eelere 39 06 1 2 1 Creating Users i Reti ete a te e ae pe nde nte ege Bebo este ate 39 6 1 2 2 Changing User PasswordS eene nnns 40 6 2 Understanding Permissions sse ener nnne 40 7 C stomer Tickets fe va uoo eere EE 45 7 1 Understanding Customer Tickets 45 7 1 1 Customer Ticket Management 45 7 1 1 1 Understanding Customer Ticket Generation and Activation 45 7 1 1 2 Generating Ticket Batches ener 45 7 1 1 3 Generating Print on Demand Tickete 46 7 1 1 4 Viewing Activated Customer Tickete 47 7 1 1 5 Activating Customer Tickete 48 7 1 1 6 Deactivating Customer Tickete 48 8 Customer and Employee Accounts 50 8 1 Understanding Customer Accounts 50 8 1 1 Customer Account Management enne enne 50 8 1 1 1 Understanding Customer Account Generation and Activation
19. Defining a Schedule for Sending Reports to Account Holders You can define a schedule for sending reports via e mail to customer account holders for whom you have enabled this feature in their account profiles You can choose to send the reports daily weekly or monthly To define a schedule for sending reports to account holders in the Jiffy Web Console tree click the Tools branch to expand it Click the Reports leaf to display its menus and then click Account Holders in the Report Assistant menu In the Account Holders Report Schedule dialogue box specify whether or not you want to enable the sending of reports to account holders From the Frequency options choose the desired frequency Finally specify the time Click Okay to create the schedule and wait for a confirmation Click Close to dismiss the dialogue box Note e ffor any reason the reports are not sent on schedule for instance you may not have opened for business on a particular day and the Jiffy Application Server may not have been running as a result you may edit the schedule to specify a different time After the reports are sent you can revert to the old schedule e The reports are sent in HTML format Most e mail clients including web based ones can display messages sent in this format 12 1 2 2 Defining a Schedule for Sending Reports to Report Subscribers You can define a schedule to sending reports via e mail to a list of interested parties w
20. Enable Monthly rates specifies whether or not monthly rates will be in effect in your caf To turn it on at anytime chose Yes to turn it off or disable it chose No This option is set to No by default Enable Yearly rates specifies whether or not yearly rates will be in effect in your caf To turn it on at anytime chose Yes to turn it off or disable it chose No This option is set to No by default 37 38 6 User and Group Management 6 1 About Users and Groups You can easily manage Users and Groups using the J iffy Web Console The term Users refers to employees e g attendants site administrators or other personnel not customers who are responsible for running and managing your caf Each user you create will have a set of permissions that determines what operations he she is allowed to carry out as part of his her job definition or responsibilities Although you can grant revoke permissions to users individually it is far easier to manager them in Groups For instance if you had more than one attendant you could create a group called ATTENDANTS define permissions for this group and then make each one of them a member of the group They will each inherit the permissions defined for the group ATTENDANTS You may also grant additional permissions to users individually To be able to manage users and groups you must log in with an account that has both
21. J iffy Jiffy is a client server based system and so is made up of two components the J iffy Application Server and the J iffy Client The Jiffy Application Server is written in the Java programming language and thus has the potential for running on most operating systems Microsoft Windows Linux and other flavours of Unix including Apple s Mac OS The Jiffy Client runs on Microsoft Windows 2000 XP Unlike other Internet Caf Management software applications J iffy does not provide a standalone Graphical User Interface GUI that you need to install for carrying out caf management tasks Instead what you get is a powerful and intuitive web based interface called the J iffy Web Console that you can access from anywhere anytime on your Local Area Network LAN or via the Internet using a web browser This interface can be accessed once you have installed the Jiffy Application Server Note e You should not install both the J iffy Application Server and J iffy Client on the same computer except for evaluation purposes 1 2 1 Understanding Jiffy Version Numbers The Jiffy Application Server and Jiffy Client have version numbers that describe each release The version numbers are in the following format x y z where x refers to the Release version number y the Major version number and z the Minor version number The Release version number indicates the version number of the release A higher Release version number signifies that
22. Jiffy Application Server service to be able to completely uninstall it and remove all its files To stop the Jiffy Application Server service do one of the following 1 Open Microsoft Windows Services Control Manager Control Panel gt Administrative Tools gt Services Locate and select the service called Jiffy Application Server right click on it and choose Stop from the context menu 2 Open a command prompt window and enter net stop Jiffy Application Server at the prompt 1 5 1 1 Uninstalling the Jiffy Application Server Without Losing Data After you have stopped the Jiffy Application Server service to uninstall the J iffy Application Server without losing valuable data especially if you are performing an upgrade or a reinstallation do the following o Using Windows Explorer browse to the location lt HOME gt webapps ROOT WEB INFAclasses where HOME refers to the directory where you installed the Jiffy Application Server e g C Program FilesV iffy Application Server Copy the two files jiffy server properties and app info to a temporary location In order to retain your old configuration after the upgrade or reinstallation you will have to put these files back in the same location o Browse to the location lt HOME gt webapps ROOT WEB INF data Copy the folder jiffydb and its entire content to a temporary location This folder contains your data o After that to uninstall the Jiffy Applicati
23. Station Management permission attempts to log in to a station The panel returns to the normal state after the login credentials have been verified whether the customer or user was granted access or not However the verification process may take too long either because of temporary network failure or some other reason If this happens the login panel will become inaccessible and nobody will be able to login To get the panel back to the normal state Lock Unlock the station using the J iffy Web Console as described in section 9 2 3 4 in Chapter 9 of this document 14 2 Jiffy Application Server Q A I have installed the J iffy Application Server but my browser cannot access the J iffy Web Console why If your browser has been configured to use a proxy server you may need to bypass it to be able to access the Jiffy Web Console using the server machine s host name in the URL For Internet Explorer open the Internet Options dialogue box check the Bypass proxy server for local addresses checkbox in LAN Settings under the Connections tab Most other browses allow you to bypass a proxy server Consult your browser s documentation for details If you have done this and you still cannot access the Jiffy Web Console check to make sure that the Jiffy Application Server is running To find out whether the Jiffy Application Server is running and that the J iffy Web Console is accessible at the command prompt run the following comman
24. Stop Click Okay to confirm the action and Okay again to dismiss the confirmation dialogue box 22 23 after Jiffy Server has been stopped Click Start in the Start Stop menu to restart Jiffy Server e If you do not have a valid licence key do not set the licence type to Licensed and click Register Licence Key 5 2 Starting with Customer Tickets 5 2 1 About Customer Tickets The J iffy Application Server version 1 8 11 and above relies on Acrobat Reader to display and print the tickets that you generate Any modern web browser with Acrobat Reader installed can display and let you print the tickets Note You must have Acrobat Reader version 5 and above recommended installed on the computer from which you intend to print your tickets 5 2 2 Using the Ticket Assistant 5 2 2 1 Ticket Categories The Ticket Assistant is the tool you would use to create various ticket categories establish other parameters necessary for ticket generation and generate view and print sample tickets in batches or on demand This tool is important because it makes it possible for you to do very little typing whenever you want to generate tickets all you would ever need to type is the number of tickets that you wish to generate To use the Ticket Assistant you would have to log in with an account that has administrative rights or at least the Use the Ticket Assistant permission In the Jiffy Web Console tree click the
25. Type drop down list To search for all the tickets in a particular batch of tickets provide its Batch ID either partially or in full and set the type to Batch with ID To search for a particular ticket you must provide its Ticket ID in full and set the type to Ticket with ID To see all the ticket batches that were activated within a particular timeframe set the type to AII Click Okay when you are done If you opted to view one or more ticket batches by setting the type to either All or Batch with ID you can click Batch ID in the results pane to see the tickets contained in each batch 7 1 1 5 Activating Customer Tickets Activating previously generated customer tickets makes them available for use by your customers You can activate tickets individually or in batches To activate tickets you should be logged in with an account that has the Activate Tickets permission To activate a ticket or a batch of tickets in the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Tickets leaf to display its menus and then click Activate in the Activate Deactivate menu In the Activate Tickets dialogue box specify whether you want to activate an individual ticket or a batch of tickets To activate an individual ticket enter its Ticket ID and make sure Ticket ID is selected To activate a ticket batch enter its Batch ID and make sure Bat
26. Usage Scenario eek x exte ENNEN ENNEN ENNER RARE E MU pne oe 18 4 1 Customer Tickets tccn cn eed coe E ce eee ee a te b Pese aee ieee 18 2 2 Customer ACCOULFES EE 18 Setting Up Your Caf isien ree dias enm NN UNENEE veda RENT ERR TERR ened 19 5 1 Starting with the Jiffy Application Server 19 5 1 1 Configuring the J iffy Server 19 5 1 2 E mail Server Information 20 5 1 3 Setting Jiffy Web Console Options sss 20 5 1 4 Setting the Jiffy Application Server Log file Options cccceccceeseeeeeeseeeeteesees 21 5 1 5 Setting the Database Options nennen 21 5 1 6 Updating the Database Version 22 5 1 7 Managing the Jiffy Application Server Licence 22 5 1 7 1 Requesting a licence key for your site 22 5 1 7 2 Registering a licence key for your site 22 5 2 Starting with Customer Tickets 23 5 2 1 About Customer Tickete 23 5 2 2 Using the Ticket Assistant ssssssssssssssssssess ener 23 5 2 2 1 Ticket Cate Gores coir e dde itd dodi ebria e d ee Han coa ass 23 502 2 2 EXDIEaEIOTS EE 24 5 2 2 3 Ticket Account Usage RULES enne 24 5 2 2 4 EE 26 5 2 2 5 e le Ee DEE 26 5 2 2 6 Generating Sample Tickete 27 5 3 Starting with options for your Gite 29 5 3 1 About Site Management 29 5 3 1 1 Setting up a security policy for your Jiffy Client stations 29 5 3 1 2 Setting up preferences for Print Monitoring and Billing 30 5 3 1 3 Configuring Jiffy
27. by checking the Collate checkbox in the Print dialogue box If this does not solve the problem restart the station either from the station using the Station Management Console or from the Jiffy Web Console Jiffy Client v1 3 1 and above contains a workaround to ensure that the correct number of print job copies is obtained from Microsoft Word If Jiffy is running in Auto mode with a user account that has User privileges in Microsoft Windows you need to restart the station at least once after J iffy has been configured to use the account so that the changes made by Jiffy can take effect Afterwards these changes will stay in effect and Jiffy will be able to obtain the correct printing charge s Note that these changes are undone each time you Stop Jiffy using the Station Management Console and subsequently restart the station When this happens the next time you start Jiffy manually and specify a user account that has User privileges you must go over the process described above However if you simply Shutdown or Reboot the machine from the Station Management Console or the Jiffy Web Console the changes will still be in effect the next time the station starts up 82 Q 83 How do I enable the J iffy Client login panel when it is disabled and the mouse cursor enters the wait state The Jiffy Client login panel becomes temporarily disabled with the mouse cursor entering the wait state whenever a customer or a user with the
28. create the needed report s To create a report for the current day a daily report from 00 00 00 AM to the current time select Daily from the Period drop down list To create a report for the current week a weekly report from Sunday 00 00 00 AM to the current day and time select 72 73 Weekly from the Period drop down list To create a report for the current month a monthly report from the first day of the month 00 00 00 AM to the current day and time select Monthly from the Period drop down list To specify a given timeframe select Other from the Period drop down list and enter the dates in the From and To fields Specify the type of report you that want to create and click the Generate Report button When the report has been generated you can choose to save it or print it To save the report click the Save link and wait for a confirmation To print the report click the Print link Both links are located at the top right hand corner of the report window Note e For the weekly report it is assumed that the first day of the week is Sunday 12 1 1 2 Viewing Saved Reports You can view the reports that have been previously saved so long as they have not been deleted However you need to know what periods the saved reports cover in order to locate them To be able to view saved reports you must be logged in with an account that has the View Saved Reports permission To view a saved
29. edit any ticket category select it and click Edit When you finish editing the category click Okay in the confirmation dialogue 23 24 To delete one or more ticket categories select them and click Delete Confirm the action by clicking Okay You may click the Refresh button in the ticket categories list to see a listing of the newly created ticket categories or to view changes made to the list 5 2 2 2 Expiration For customer tickets Expiration refers to the amount of time in days a ticket is expected to stay valid for starting from the moment a customer first logged in with it For instance if you set the expiration for a ticket batch to 7 days and you generated and activated the batch on April 3 and a customer first logged in with one of such tickets on April 4 his ticket will expire or no longer be valid 7 days after April 11 He may use the same ticket in multiple visits subsequently after the first time but the ticket will still expire on April 11 even if he still has units left on it For customer accounts Expiration refers to the number of days an account is expected to stay valid for starting from the moment the customer last logged in with it For instance if you set the expiration for a customer account to 30 days and a customer logged in with that account on April 4 her account will expire or no longer be valid 30 days after May 4 If she comes back to use her account before the expiration date of May 4 for ins
30. in with a valid customer Account select Account and enter the Account ID and password in the Enter ID and Password fields respectively Click the Login button when you are done Jiffy internet cafe manager e Jiffy Web Client Panel ID f99977f8 Rate 2 00 Units Min Units Left 398 00 Time Spent 00 01 00 Time Left 03 19 00 Jiffy Web Client 2006 Creektown Software Limited All rights re d For more information visit http www creektownsw com Figure 13 2 The Jiffy Web Client Panel 79 80 The Jiffy Web Client Panel displays the status of the currently logged in customer s Ticket or Account Note that this page can be closed without the customer losing his or her connection billing will continue whether or not this page is left displayed after the customer has been successfully authenticated To display this page again simply visit the original URL http host ipaddress port number webclient If the customer s Ticket or Account is still valid this page will be displayed otherwise the J iffy Web Client Login page will be displayed instead When a customer wishes to disconnect the customer must click the Log Off button if not the Jiffy Server will continue to bill the customer s Ticket or Account To merge tickets or add a valid Ticket to the currently logged in customer s Ticket click the Add Ticket button In the Add Ticket dialogue box enter the Ticket ID and password of the new ticket and Click
31. in the confirmation dialogue box 75 76 13 The Jiffy Proxy Server and J iffy Web Client 13 1 About the J iffy Proxy Server The Jiffy Application Server includes a SOCKS based proxy server that supports both versions 4 and 5 of the SOCKS protocol You may use this proxy server if you wish to monitor and bill customers who bring their own laptops or computers to your caf as well as block access to certain sites The primary purpose of the J iffy Proxy server is to monitor and control access to the Internet by ensuring that all your customers pay for your services especially when they choose to use computers that do not have Jiffy Client installed on them e g their own computers You may also use the Jiffy Proxy server if you do not have a proxy server available However note that the J iffy Proxy server does not provide any caching services If you need to have caching you would have to install a proxy server that provides it and have the J iffy Proxy server use it as a Secondary Proxy server All the requests from web browsers and other SOCKS aware Internet based client applications will go through the Jiffy Proxy server first after which they will be routed through the Secondary Proxy server 13 1 1 Configuring and managing the Jiffy Proxy Server 13 1 1 1 Setting the Jiffy Proxy Server Options To be able to configure the Jiffy Proxy Server you must be logged in with an account that has the Configure Site Options permissio
32. listening on during the installation process To uninstall Jiffy Client turn off the station using the power button Turn it on again and to ensure that Jiffy Client does not start start Microsoft Windows in Safe Mode with an account that has Administrative privileges on the computer If you log in to Windows with an account that does not have Administrative privileges you will not be able to successfully uninstall J iffy Client When Windows starts up in Safe Mode uninstall Jiffy Client in the usual manner Restart the computer normally and reinstall Jiffy Client If you correctly provided the Jiffy Server network interface properties the station will be able to connect to the server 81 Q Q 82 Why are customers not charged automatically when they use my printers You may not have enabled Print Monitoring and Billing for your caf To do so refer to sections 5 3 1 2 and 5 3 1 3 in Chapter 5 of this document However Print Monitoring and Billing only works when you have installed your printers drivers in the recommended manner on each Jiffy Client station Please see sections 1 4 2 3 and 1 4 2 4 in Chapter 1 of this document for detailed instructions on how to properly install your printers drivers for reliable print monitoring and billing Why is it that when a print job is sent to a printer Jiffy reports that the printing charge could not be obtained If you have enabled Print Monitoring and Billing for your caf
33. logged in with an account that has the Print Batch permission To generate a batch of tickets in the J iffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Tickets leaf to display its menus and then click Batch in the Generate Print menu In the Generate Batch Tickets dialogue box select the ticket category from the Category drop down list Select the appropriate values from the Units Time and Expires drop down lists If you have created any usage rules and you want the tickets to use one of them select it from the Usage Rule drop down list Choose None if you do not want the tickets to use any usage rule Finally enter the number of tickets you would like to generate in the Number field At this point you have two options to choose from regarding how you want to perform the ticket generation process You can decide whether to generate and activate the tickets in one step or to generate the tickets first and then activate them later Depending on your needs click either the Generate and activate now or Generate and activate later button When the tickets are displayed click the Send to Printer button to print the tickets Note Before sending the tickets to the printer make sure you remove any footers and headers that may appear on the printed tickets To do so open your web browser s Page Setup util
34. menu item s of the Ticket Assistant to create the missing data e To be able print Print on Demand tickets you must have a suitable POS printer installed Enter the number of sample tickets you want to generate and specify the output format Plain Text of HTML Click the Generate button To print the sample tickets click the Send to Printer button 28 2007 Creektown Software Limited All rights reserved Jiffy Internet Caf Manager Manual Revision 1 8 20070718 29 Si Generate Sample Jiffy Tickets Microsoft Internet Explorer Generate Sample Print on Demand Tickets Category Number Units Time Expires Usage Rule Paper Size Output Image on Ticket Preview DH n Processing done SAMPLE CAFE IKI 1100 12 Sample Avenue Lagos Nigeria 234 1 2345678 Ticket ID e4c5e219 Password 8044 Units Mins 100 00 60 Date 20 07 06 01 28 Batch ID 1153355304984 Expires 7 days from first use Jiffy Creektown Software Figure 5 3 Sample Print on Demand Ticket 5 3 Starting with options for your Site 5 3 1 About Site Management Jiffy offers you a plethora of options for setting up and managing your site In order to use the Site management tool you must log in with an account that has administrative rights or at least the Configure Site Options permission To start using the Site management tool in the J iffy Web Console tree click the Setup branch
35. of the currently available station rates will be displayed This list will be empty if you have not yet defined any station rates Click the New button to add a new station rate to list In the Station Rate dialogue box enter the computer name of the station in the Station field and select the rate to apply to the station from the Rate drop down list This list will be empty if you have not yet created any rates for your site see section 5 3 1 4 above for details You may create additional station rates for other stations Click Close when you are done To edit any station rate select it and click Edit When you finish editing the rate click Okay in the Station Rate dialogue box To delete one or more station rates select them and click Delete Confirm the action by clicking Okay 34 35 You may click the Refresh button in the station rates list to see a listing of the newly created rates or to view changes made to the list Note e Station Rates override all the other billing rate options e Station Rates will not take effect in your site unless you enable it in Rate Options see section 5 3 1 10 below for details 5 3 1 6 Defining Special Day Night Time Rates In addition to letting you define special station rates Jiffy also lets you specify special Day Night Time Rates that you can charge your customers at specific times of the day or night during your business hours For instance
36. the new release contains additional or significantly enhanced features not available in the previous release A higher Major version number signifies that previously available features may function differently in the new release New features may not be added A higher Minor version number indicates that minor bugs detected in a previous release have been fixed New features are not added 1 2 2 Matching Jiffy Releases It is important to use the correct version of Jiffy Client with the correct version of the Jiffy Application Server Using the following rules you can determine which version of Jiffy Client is appropriate for a particular version of the Jiffy Application Server 1 Release version numbers must match for instance J iffy Client v1 1 0 must be used with v1 1 0 of the Jiffy Application Server and not with v2 0 for instance 2 Major version numbers must match for instance J iffy Client v1 1 0 must be used with v1 1 0 of the Jiffy Application Server and not with v1 2 0 for instance E Minor version numbers do not need to match for instance Jiffy Client v1 1 1 may be used with v1 1 2 of the Jiffy Application Server 1 3 System Requirements 1 3 1 Jiffy Application Server e Processor Intel Pentium IIl 700 MHz or its equivalent Minimum Intel Pentium IV 1 4GHz or higher or its equivalent Recommended e Operating System Windows 2000 Professional or Server with Service Pack 4 Windows XP or Windows Server 2003 e M
37. the program file uninstall jiffy exe Confirm the action by clicking the Uninstall button 2 Open Control Panel in Windows and double click Add Remove Programs From the list of the currently installed programs select Jiffy Client and click the Change Remove button Confirm the action by clicking the Uninstall button 1 6 Downloading and Applying Jiffy Updates Starting with version 1 3 0 of both the Jiffy Application Server and Jiffy Client you can update your versions of these software components to the latest versions whenever updates are available These updates enable you to unless otherwise specified upgrade your version of J iffy to the latest version without having to first of all uninstall and reinstall either the client or server component of Jiffy They can be applied even while Jiffy Client or the Jiffy Application Server is running on the target computers the changes will take effect when the computers are rebooted 11 Note e You must have at least version 1 3 0 of the Jiffy Application Server and J iffy Client respectively to be able to apply any Jiffy updates 1 6 1 Updating the Jiffy Application Server 1 6 1 1 Downloading the latest update of the Jiffy Application Server To download the latest update of the Jiffy Application Server in the Web Console tree panel click the Setup branch to expand it Click the Updates leaf to expose the J iffy Software Updates panel Click Download in the
38. the station whose version of Jiffy Client you wish to update from the list of active stations in the Jiffy Stations window and click the System Info button In the iffy Client System Information dialogue box click the Apply Update button The station will attempt to download the latest update from client update directory on the Jiffy Application Server computer and execute it The version of Jiffy Client running on the station will be updated if the downloaded update is applicable and the station will be automatically rebooted as a result Note e The update will not be applied if the currently installed version of Jiffy Client is the same as or newer than the version of the update you are attempting to apply e You may want to ensure that there is no active customer or user on the station before applying any J iffy Client updates as the station will be rebooted if the updates are applicable e If you have successfully applied an update of J iffy Client on all your stations you may delete the update from the client update directory on the Jiffy Application Server computer if it is no longer needed 13 2 Getting Started 2 1 Jiffy Features and Benefits 2 1 1 Monitoring and Management Features e jiffy Application Server starts automatically as a service upon system start up no need to manually start it e Connect to your caf from anywhere anytime using just a web browser e Manage multiple sites remotely
39. to take effect so that the Jiffy Client stations can successfully connect to the server machine To do this in the Web Console tree panel click Application Services to expand the Application Services branch Click Jiffy Server In the Start Stop menu click Stop Click Okay to confirm the action and Okay again to dismiss the confirmation dialogue box after Jiffy Server has been stopped Click Start in the Start Stop menu to restart J iffy Server The Jiffy Client stations will now be able to connect to J iffy Server Go over this process anytime you need to bind to a different LAN IP Address 5 1 2 E mail Server Information The Jiffy Application Server does not come with an e mail server therefore if you want to take advantage of Jiffy s ability to send reports to interested parties customer account holders and report subscribers you would have to provide information about another SMTP server that Jiffy can use To provide information about an SMTP server in the Servers menu click E mail Server In the E mail Server Information dialogue box enter the name of the server in the Outgoing SMTP Server field Enter the server s port number the default value is 25 change it to suit your SMTP server s current port configuration Enter the name of the mailbox that J iffy would use to connect to the SMTP server For privacy reasons you may not use an already existing personal m
40. tray 10 2 Customer Accounts One of the means through which users can gain access to your PCs is with Customer Accounts To learn about generating and activating customer accounts see Chapter 8 of this document 10 2 1 Customer Account Usage Scenario 10 2 1 1 Using Customer Accounts to access stations To log in to a station with a customer account in the log in panel of Jiffy Client make sure Account is selected as the usage option Enter the Account ID and password of the account you intend to use and click the Log In button If the account is valid you will be notified of the account s current balance To continue and display the Jiffy Client main window click Okay in the notification dialogue box Jiffy Client v1 1 0 ID frank Expires 03 07 2005 12 46 11 Units Min 200 B Loo off Units Left 5 498 28 3 Add Time Spent 00 08 04 Time Left 45 49 08 Q Update Account Info Charges ll Hide Window Station Usage 16 13 Printing 0 00 Pop up when have 10 minutes left 64 65 When a customer account is used to gain access the left hand side of the Jiffy Client window shows the usage details of the currently active account The right hand side provides a number of buttons you can use to control your activity e To hide the window click the Hide Window button e To update the account information click the Update Account Info button In the Account Info dialogue box you can chan
41. tries to log in and the J iffy Server does not send an appropriate response to the station Locking and unlocking the station when this happens will enable the log in panel once again making it possible for customers and other users to log in 61 62 9 2 3 5 Viewing application programs running on active J iffy Client stations You can view all the applications that a customer or user has opened on each station To see the programs running on any station click the name of the station in the Station column of the Jiffy Stations listing of the active stations A list of programs currently running on the station will be displayed in the User Applications window To end any of the programs you must select them from the list and click the End button Confirm the action by clicking Okay 9 2 3 6 Viewing the System Information of Jiffy Client stations You can view the system information of any connected Jiffy Client station You can see for instance the name of the Operating System OS running on the target computer as well as the installed version of J iffy Client To view the system information of any station select it from the list of active stations in the Jiffy Stations window and click the System Info button A summary of the station s system information will be displayed in the Jiffy Client System Information window You can update the version of Jiffy Client running on the station if you have alread
42. week Override Ticket Account Expiration As stated above J iffy s default expiration period is in days You may want to specify a shorter length of time e g hours or even minutes Select Yes to override the default expiration period and No to have J iffy use the default value If you choose Yes Jiffy will use the value provided in Validity Period below instead of the one defined for the ticket or account Validity Period If you chose to override ticket account expiration you must provide a validity period Enter a value and select Days Hours or Minutes from the drop down list Jiffy will use this value instead of the one defined for the ticket account Force Ticket Account to expire if not used within the expiration or validity period after activation Again Jiffy s default expiration mechanism may sometimes not be ideal for your needs You may want tickets accounts to expire if they are not 25 26 used within a specific period after activation To achieve this set this item to Yes to use Jiffy s default mechanism set it to No When you are done with defining the usage rule click Okay and wait for a confirmation You may dismiss the dialogue box by clicking Close or you may continue defining additional usage rules for your site To edit any usage rule select it and click Edit When you finish editing it click Okay in the confirmation dialogue box to dismiss it To delete one or more usage rules s
43. whether or not applications opened by the customer or user would be closed upon the user logging off either wilfully or forcefully upon the expiration of his her session or network failure This option is set to No by default How long to wait before closing all applications after users log off or their sessions expire specifies how long in minutes Jiffy should wait before attempting to close all the applications opened by the customer or user upon the user logging off either wilfully or forcefully upon the expiration of his her session or network failure Setting the number to 0 or leaving the field blank will cause Jiffy not to attempt to close the applications This field is left blank by default Enable addition of tickets specifies whether or not customers can merge tickets add tickets to their current tickets on the Jiffy Client stations It is recommended that you set this option to Yes in a business environment This option is set to Yes by default Maximum number of web browser windows allowed for each user specifies the number of web browser windows a user is allowed to open at the same time Once a user opens more browser windows than specified Jiffy will close the additional windows ensuring that the number of windows left does not exceed the specified number Setting the number to 0 or leaving the field blank will cause J iffy not to monitor the number of open web browser windows This field is left blank by d
44. 1 3 Viewing the Jiffy Server status You can see a brief summary of the state the Jiffy Server is in currently by viewing its status You will see when it started how many Jiffy Client stations are connected and the total number of active customer tickets accounts To view the Jiffy Server status you should be logged in with an account that has the Manage the Jiffy Server Start Stop View Status permission To view the status of the Jiffy Server in the Jiffy Web Console tree click the Application Services branch to expand it Click the Jiffy Server leaf to display its menus and then click Status in the View menu Note e You can only view the status of the J iffy Server if it is running 9 1 1 4 Viewing Jiffy Application Server logs The Jiffy Application Server keeps a log of its activities in a log file You can view this log file to see for instance if the Jiffy Server started successfully or not and if tasks like database backups were carried out as scheduled To view the Jiffy Application Server logs you should be logged in with an account that has the View Jiffy Application Server Logs permission To view the logs of the Jiffy Application Server in the Jiffy Web Console tree click the Application Services branch to expand it Click the Jiffy Server leaf to display its menus and then click Application Logs in the View menu Each bit of information in the log is classified according to it
45. 5 1 6 Updating the Database Version Certain versions of the Jiffy Application Server may have additional or new features that require the old and existing database structure from a previous version to be modified in order for it to be able to support the new features You may want to do this especially if you have data that you would like to retain in the old database after upgrading to a new version of the Jiffy Application Server To modify the database from an older version run the Database Version Update tool in the new version To do this in the Database Properties menu click Database Version Update Confirm the action by clicking Okay in the confirmation dialogue box The old database will be modified if it needs modification Note e You will get database errors if you try to use a new feature that requires a certain database structure that is not available Running the Database Version Update tool will eliminate such errors 5 1 7 Managing the Jiffy Application Server Licence The Jiffy Application Server licence is based on the number of client stations or PCs that you wish to connect to the Jiffy Application Server To request for a licence key for your site register a valid licence key that you obtained from the vendor or simply view your site s licence information in the Site Information menu click Licence 5 1 7 1 Requesting a licence key for your site In the Licence Information dialogue box note that some fi
46. 7 06 01 31 Batch ID 1153355496109 1153355496109 Batch ID 1153355496109 Expires 7 days from first use Expires 7 days from first use Expires 7 days from first use Jiffy Creektown Software Jiffy Creektown Software Jiffy Creektown Software SAMPLE CAFE IKJG 1100 SAMPLE CAFE IKJ 1100 4 SAMPLE CAFE IKJ 1100 T Ll Figure 7 1 Generated Ticket Batch 7 1 1 3 Generating Print on Demand Tickets Print on Demand tickets are generated whenever customers need or demand tickets e g as they walk into your caf or when their current ticket runs out of units This ensures that you only generate what you require and will never have unused tickets lying around in the database Since these tickets are printed on demand they are generated and activated in one step To generate tickets on demand you should be logged in with an account that has the Print on Demand permission To generate one or more Print on Demand tickets in the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Tickets leaf to display its menus and then click Print on Demand in the Generate Print menu In the Generate Print on Demand Tickets dialogue box select the ticket category from the Category drop down list Enter the number of tickets you would like to generate in the Number field Select the appropriate values from the Units Time and Expires
47. Advanced Always available Available from Priority E Driver xerox DocuColor40 w Splash RIP DI New Driver Start printing after last page is spooled C Start printing immediately C Print directly to the printer Hold mismatched documents k Print spooled documents first Keep printed documents v Enable advanced printing features Printing Defaults Print Processor Separator Page Cancel Apply Figure 5 4 Microsoft Windows Printer Properties dialogue box Click the Advanced tab the name of the printer s driver will be highlighted in the Driver drop down list In the Custom Printing Setup dialogue box enter the name of the printer s driver and its default charge per page Jiffy also allows you to specify printing charges for different print job sizes for each printer A customer printing an e mail containing a few lines of text is not the same thing as another customer printing a document with lots of images and heavily shaded tables especially when they both use your colour printer So for instance you may wish to charge 20 units for print jobs with a size of O 100 KB 25 units for 100 200 KB etc You can specify charges for different print job sizes for all your printers including the Default Monochrome and Default Colour printers as well as your own custom printers To specify charges for print job sizes for a particular printer in the Print
48. Jiffy Internet Caf Manager Manual Revision 1 8 20070718 1 iffy internet cafe manager User Manual Revision 1 8 20070718 http www creektownsw com 2007 Creektown Software Limited All rights reserved 2007 Creektown Software Limited All rights reserved E A 5 geleed Le 5 1 1 About this Document opere eee soe te Stat ee 5 152 SAbOUt H ln KEE 5 1 2 1 Understanding J iffy Version Numbers cecceecceeeeeeececeeeeeeeeeaeceaeceaeeeaeeeeeeeeneeeneeaes 5 1 2 2 Matching J iffy Releases 00 eee ceccceeccececeee cee ceeeeeeeeeeeeeeeeeeaeecaeecaaecaaeceaeseaeseaeeeeeeeereeeneees 5 1 3 System ReguirementS israe tem it tto pedet eti EE EH ERE aL ER ecu dps 6 1 3 1 Jiffy Application Server 6 ue rp 6 EA Installing Jiffy tetra atte dee edet ete ale de dieta dens 6 1 4 1 Jiffy Application Server 6 1 4 1 1 Installing the Jiffy Application Server eeceecececeeeeeeeeeceeeeeeeeeeeeeeeeeeretereeeneees 6 1 4 2 Jiffy Clients eit tene ith v ree ances E t Erbe eda 7 1 4 2 1 Installing J iffy Client nennen nennen 7 1 4 2 2 Understanding Print Monitoring and Billing seeeeee 8 1 4 2 3 Installing Print Drivers for Client based Print Monitoring and Billing 8 1 4 2 4 Installing Print Drivers for Server based Print Monitoring and Billing 9 Lab Uninstalling ify iiio de en on teres ab puente 10 1 5 1 iffy Application Servei nenene ett tec iere ee tH ee deret ed 10
49. Okay To dismiss the dialogue box click Close Note that the Add Ticket button is not usable if a customer Account is used to log in To update the customer s account information e g to change the customer s account password click the Update Account Info button In the Account Info dialogue box make the appropriate changes and click Okay To dismiss the dialogue box click Close Note that the Update Account Info button is not usable if a Ticket is used to log in The Jiffy Web Client Panel is automatically refreshed every 60 seconds To refresh it manually at anytime click the Refresh button 80 81 14 Troubleshooting FAQs 14 1 Jiffy Client Q A What do I do when a J iffy Client station cannot connect to J iffy Server This could happen if the J iffy Application Server is not currently available or the Jiffy Server component has been stopped or could not start due to some error If this is the case simply starting the Jiffy Application Server service or Jiffy Server and ensuring that there are no network configuration errors will enable the stations to successfully connect to the server To check whether Jiffy Server is running on any other computer on your LAN enter the following at the command prompt C gt telnet hostname port number Where hostname and port number refer to the name of your server machine and the port number specified for Jiffy Server respectively If you cannot open a telnet s
50. Server you must log in to the Jiffy Web Console with a user account that has the Manage the Jiffy Proxy Stop Start View Status permission In order to manage the Jiffy Proxy Server in the Jiffy Web Console tree click the Application Services branch to expand it Click the Proxy Server leaf to display its menus To stop the Jiffy Proxy Server if it is running click Stop under the Start Stop menu Confirm the action by clicking OK To start the Jiffy Proxy Server if it is not already running click Start under the Start Stop menu To view the status of the Jiffy Proxy Server click Status under the View menu 13 1 1 4 Viewing the Jiffy Proxy Server logs You can view the logs that the Jiffy Proxy Server generates at anytime To be able to do this you must log in to the Jiffy Web Console with a user account that has the View Jiffy Server Application Logs permission In order to view the J iffy Proxy Server logs in the J iffy Web Console tree click the Application Services branch to expand it Click the Proxy Server leaf to display its menus Click J iffy Proxy Server Logs under the View menu to display the logs 13 2 About the J iffy Web Client The Jiffy Web Client enables you to monitor and bill customers who do not have the Jiffy Client software installed on their computers but wish to gain access to your services Internet and print services To be able to use the Jiffy Web Client for this purpose you must enable and con
51. Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Ticket Assistant leaf to display its menus In the Ticket Properties menu click Categories to display a list of the currently available ticket categories This list would be empty if you are just setting up your caf for the first time Click the New button to create a new ticket category In the Ticket Category dialogue box enter a description for this category Enter the desired monetary value in the Units text field and the amount of time in minutes the ticket is expected to last in the Time text field Click Okay and wait for a confirmation You may dismiss the dialogue box by clicking Close at this point or continue creating additional ticket categories Note e Jiffy uses the term Units to refer to the monetary value of the customer ticket or customer account balance for instance It is expected that this value would be measured in the local currency and may be decimalised J iffy does not display currency signs As stated in the Ticket Category dialogue box tip if you want to display multiple units for this category separate each value with a comma e g 60 80 100 To set the value 80 as the default follow it with an asterisk e g 60 80 100 This will ensure that each time you wish to generate tickets the value 80 would be shown as the default value for this ticket category To
52. able it in Rate Options see section 5 3 1 10 below for details 5 3 1 10 Setting Billing Rate Options For Your Site You can choose to either enable or disable one or more of the available billing rate options To do this click Rate Options in the Setup menu of the Site management tool In the Rate Options dialogue box chose the desired options Click Okay to save the changes When you are done click Close Note e Do not enable any of the rate options if you have not defined any applicable rates for such options This will help Jiffy avoid the penalty of having to check the database for any applicable rates each time customers log in to your J iffy Client stations The rate options are described below Enable Station rates for Jiffy Client stations specifies whether or not station rates will be in effect in your caf To turn it on at anytime chose Yes to turn it off or disable it chose No This option is set to No by default Enable Day Night Time rates specifies whether or not day night time rates will be in effect in your caf To turn it on at anytime chose Yes to turn it off or disable it chose No This option is set to No by default Enable Weekly rates specifies whether or not weekly rates will be in effect in your caf To turn it on at anytime chose Yes to turn it off or disable it chose No This option is set to No by default
53. ailbox instead create one especially for this purpose Specify whether the SMTP server requires authentication most servers do before a connection to the mailbox can be allowed If your own server requires authentication you must provide a valid password and confirm it Click Save Changes when you are done You can edit this information at any time 5 1 3 Setting J iffy Web Console Options All caf management operations are carried out with the J iffy Web Console To set the available options for J iffy Web Console in the Servers menu click Web Console In the Web Console Options dialogue box enter a value for the HTTP Port number Typical values range from 0 65535 If you set this value to 80 you would not need to enter the port number along with the host name or IP address of the J iffy Application Server machine in your web browser s address field Make sure that no other service running on the machine is currently using the port number that you specify 20 21 A web session is created for every user who logs in to the Web Console J iffy relies on the information stored in the users web sessions For instance it uses it to determine what parts of the Web Console the currently logged in user has access to If the user does not use his her web browser for the length of time specified in the Users web sessions expire after drop down list the web server will expire the web session If this o
54. ails of the currently active ticket The right hand side provides a number of buttons you can use to control your activity e To hide the window click the Hide Window button e To merge tickets or add another ticket to the current ticket click the Add Ticket button In the Add Ticket dialogue box enter the Ticket ID and password of the new ticket and click Okay Only valid tickets that have never been used can be added to currently active tickets To have the Jiffy Client window pop up to alert you when you have ten 10 minutes left on your ticket check the Pop up when I have 10 minutes left checkbox e To log off and end the current session click the Log Off button 63 64 Jiffy Client has a timer bar that visually informs the customer of the time left on his her ticket or account When the Jiffy Client window is hidden the timer bar gets positioned at the top of the screen To log off the current session double click the logoff button located at the right end of the timer bar Time Left 00 20 38 Ei Figure 10 2 Jiffy Client timer bar Jiffy Client also places an icon on system tray while a customer session is active To quickly display the Jiffy Client window if it is not currently visible click this icon You can also hide the Jiffy Client window if it is currently visible by clicking this icon Jiffy Client Click to show main window EN dn 7 Figure 10 3 Jiffy icon on the system
55. alised from printing activity 7 Station Uptimes shows how much time your stations were up for You can log in to the Jiffy Web Console to create view these reports yourself if you are authorised to do so or have them sent to your mailbox via e mail on schedule Also before using Data Manager to prune your database by deleting old or needless data you may want to create reports covering the relevant periods and then save them After removing all the needless data you would have reports that capture a summary of the deleted data This ensures that you retain useful and relevant business information while reducing the size of the database to ensure optimal performance at all times Customer Account holders will be able to receive reports in their mailboxes if you enable this feature for your caf and for each interested customer in his her account profile Finally reports can also be sent to interested parties who subscribe to specific reports 12 1 1 Creating and Managing Reports 12 1 1 1 Creating and Saving a New Report To be able to create view and save reports you must be logged in with an account that has the Create and Save Reports permission To create a new report in the Jiffy Web Console tree click the Tools branch to expand it Click the Reports leaf to display its menus and then click New Report in the View menu In the New Report dialogue box a number of options are available to you to help you quickly
56. and Billing Jiffy provides efficient and flexible print monitoring and billing capabilities You can specify how much you want to charge for print jobs sent to particular printers You can also specify different charges for different print job sizes In the Client based scenario print monitoring and billing is done on the J iffy Client stations The Jiffy Application Server has very little to do with this process The only thing the Server needs to know about is how much you wish to charge either by default or according to the sizes of the print jobs sent to your printer s However in the Server based scenario the Jiffy Application Server does print monitoring and billing Once a customer sends a print job to one of your printers Jiffy determines its cost based on the print billing information you have provided and checks to make sure that the current balance on the customer s ticket or account can cover it If not the print job will be deleted otherwise it would be allowed to go to the printer and the customer would be charged instantly To define your print monitoring and billing preferences click Printing in the Setup menu of the Site management tool The Printing Information window containing a list of the currently available printers at your site will be displayed This list will be empty if you have not yet included any printer s for print monitoring and billing A quick and easy way to set up print monitoring and billing f
57. and preview sample tickets This permission should be restricted to business owners or top level site administrators Permits the user to generate activate and print instantly tickets in batches This permission may be granted to any user who is responsible for generating tickets Permits the user to generate activate and print instantly Print on Demand tickets This permission may be granted to any user who is responsible for generating tickets Permits the user to activate tickets previously generated either by the same user or another user This permission may be granted to any user who is responsible for generating tickets 41 11 Deactivate Tickets 12 View Activated Tickets 13 View Ticket Files 14 Delete Ticket Files Accounts 15 Create and edit Customer Accounts 16 View activated Accounts 17 Credit Accounts View Payments 18 Create and edit Employee Accounts 42 Permits the user to deactivate tickets previously generated either by the same user or another user This permission may be granted to any user who is responsible for generating tickets Permits the user to view activated tickets previously activated either by the same user or another user This permission may be granted to any user who is responsible for generating activating tickets Permits the user to view tickets files previously generated and saved on the server either by the same user or another user This p
58. arch so you can quickly find what you are looking for From the Display accounts modified options specify the appropriate timeframe To restrict the search to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your search by specifying the type of results you would like to see in the Type drop down list To search for a particular account you may provide its Account ID either partially or in full and set the type to Account with ID To see all the accounts that were modified within a particular timeframe set the type to AII 67 68 To see all the deactivated and expired accounts that were modified within a given timeframe select the appropriate type from the Type drop down list and leave the Account ID field blank Click View when you are done In the Generated Accounts window you can click each account s Account ID in the results pane to see its details Note e Since customer accounts are long lived i e unlike customer tickets they continue to exist as long as their holders want them to be active and may depending on usage continually go through a cycle of deactivation and activation after generation Therefore to make it easier for you to search for customer accounts Jiffy uses the date that the customer account was last modified instead of the date it was generated Accounts are modified when they are generated deactivated
59. atch of tickets you must provide its Batch ID in full and set the type to Batch with ID To delete a particular ticket you must provide its Ticket ID in full and set the type to Ticket with ID You do not need to specify a timeframe when the type is set to either Batch with ID or Ticket with ID To delete all the ticket batches that were generated before a particular time or within a given timeframe set the type to AIl To delete all the exhausted deactivated merged expired and unused tickets that were generated before a particular time or within a given timeframe select the appropriate type from the Type drop down list and leave the Batch Ticket ID field blank Click Delete when you are done and confirm the action by clicking Okay in the confirmation dialogue box 11 1 1 3 Using Data Manager to view Generated Accounts You can use Data Manager to view all the customer accounts that have ever been generated in your caf so long as they have not been deleted To be able to view generated accounts using Data Manager you must be logged in with an account that has the View Generated Accounts permission To view generated accounts in the J iffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Generated Accounts in the Accounts menu In the Generated Accounts dialogue box a number of options are available to you to help you refine your se
60. ave done that successfully also check to make sure that your old configuration settings are in effect o If all goes well delete the jiffydb folder and the two files jiffy server properties and app info from the temporary locations where you put them 1 5 1 2 Uninstalling the Jiffy Application Server Completely After you have stopped the Jiffy Application Server service to completely uninstall the Jiffy Application Server do one of the following 1 Using Windows Explorer browse to the location where you installed the J iffy Application Server e g C Program FilesVJiffy Application Server Double click the program file uninstall jiffyappserver exe Confirm the action by clicking the Uninstall button 2 Open Control Panel in Windows and double click Add Remove Programs From the list of the currently installed programs select Jiffy Application Server and click the Change Remove button Confirm the action by clicking the Uninstall button 1 5 2 Jiffy Client 1 5 2 1 Uninstalling Jiffy Client If Jiffy Client is running you must stop it to be able to completely uninstall it and remove all its files To stop Jiffy Client log in to the station as Station Manager and click the Stop J iffy button in the Station Management Console After that to uninstall Jiffy Client do one of the following 1 Using Windows Explorer browse to the location where you installed Jiffy Client e g C Program FilesVJ iffy Double click
61. ayed every time J iffy Client starts after the PC finishes loading Microsoft Windows You would have to click Okay in the dialogue box for Jiffy Client to completely load This mode of starting J iffy is referred to as Manual mode because it needs your intervention e Anyone can stop Jiffy from running by clicking the Cancel button in the Start Jiffy dialogue box The other option is to specify or create a Microsoft Windows account for J iffy to use If the user account does not exist Jiffy will create it and give it User privileges You could also specify an already existing user account This user account may have Administrative rights but this is not recommended as your computer will be exposed to threats from viruses worms spy ware and recalcitrant users who often need Administrative rights in order to be able to effect changes to the computer system Using a User account greatly minimises this threat With this option every time the PC starts the system will use the provided account to automatically log in to Microsoft Windows and Jiffy Client will start up as soon as Microsoft Windows finishes loading without presenting the Start Jiffy dialogue box This mode of starting Jiffy is referred to as Auto mode because a user account is used to automatically log in to Microsoft Windows and Jiffy Client is started without your intervention In a business environment this is the recommended way to start J iffy Client If Jiffy C
62. ays Click Okay and wait for a confirmation Click Close to dismiss this dialogue box or continue to create additional paper sizes Note e The width and height you specify will depend on the paper size used by your printer of choice You may have to do some experimentation to arrive at suitable values by generating and printing some sample tickets using the Preview Tickets menu of the Ticket Assistant tool To edit any paper size select it and click Edit When you finish editing it click Okay in the confirmation dialogue box to dismiss it To delete one or more paper sizes select them and click Delete Confirm the action by clicking Okay You may click the Refresh button in the ticket paper sizes list to see a listing of the newly created paper sizes or to view changes made to the list 5 2 2 5 Ticket I mages You can create images e g your company logo to be displayed on your Print on Demand tickets To create or modify ticket images you would have to log in with an account that has administrative rights or at least the Use the Ticket Assistant permission In the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Ticket Assistant leaf to display its menus In the Ticket Images menu click Images to display the list of currently defined ticket images This list would be empty if you have not yet defined any images
63. ays from first use Expires 7 days from first use Expires 7 days from first use Jiffy8 Creektown Software Jiffy Creektown Software Jiffy Creektown Software SAMPLE CAFE IKJ 1100 SAMPLE CAFE IKJ 1100 SAMPLE CAFE IKJi 1100 Ticket ID 5390192 Ticket ID 38c362f2 Ticket ID e3f006s80 Password ee7c Password 34c9 Password fbfs Units Mins 100 00 60 Units Mins 100 00 60 Units Mins 100 00 60 Date 20 07 06 01 19 Date 20 07 06 01 19 Date 20 07 06 01 19 Batch ID 1153354799546 Batch ID 1153354799546 Batch ID 1153354799546 Expires 7 days from first use Expires 7 days from first use Expires 7 days from first use Jiffy Creektown Software Jiffy Creektown Software Jiffy Creektown Software SAMPLE CAFE IKJo1100 SAMPLE CAFE IK3 1100 SAMPLE CAFE IK3 1100 Ticket ID 94f05e5f Ticket ID 918916cd Ticket ID 1a9072ad Password 7f04 Password 2f4f Password a3ad Units Mins 100 00 60 Units Mins 100 00 60 Units Mins 100 00 60 Figure 5 2 Sample Batch of Tickets To generate one or more sample Print on Demand tickets in the Preview Tickets menu click Print on Demand to display the Generate Sample Print on Demand Tickets dialogue box If you have used the Ticket Assistant correctly the Category Units Time and Expires drop down list boxes will be pre populated with data Note e IT any of the boxes do not contain data you would have to use the appropriate
64. ble to use your printers without paying for the service while the Jiffy Server is running In addition customers who bring their own machines to your caf will be monitored and billed accordingly Print Monitoring and Billing Action specifies whether or not print monitoring and billing will be carried out in your caf and if so how it should be done Choose Monitor and Bill if you want Jiffy to monitor your printers bill your customers for print jobs and log printing events in the database If you choose this option Jiffy will instantly remove the printing charge from the customer s ticket or account balance or disallow and cancel the print job if the customer s balance is not sufficient to cover the cost of printing Choose Monitor if want Jiffy to only monitor your printers and log printing events in the database If you choose this option Jiffy will simply log the event and not 32 33 charge the customer Customers would receive a notification informing them of how much they should subsequently pay for their print job s To turn Print Monitoring and Billing off or disable it chose No This option is set to No by default Allow J iffy Client to be stopped via the Station Management Console specifies whether or not users who log into Jiffy Client stations as Station Manager can stop Jiffy using the Station Management Console When you have finished setting up your caf setting this option to No is advised as users w
65. ccurs the user will have to log in again to gain access You may wish to change the length of time after which users web sessions will expire To do so select the desired length of time from the drop down list If you do not want the sessions to ever expire choose Never from the list Click Save Changes when you are done to save the changes Note e f you changed the value of the HTTP Port you would have to stop and restart the Jiffy Application Server service or restart the machine for the changes to take effect e Ina business environment you may not set the Users web sessions expire after value to Never A value of 30 minutes 3 hours may be more appropriate The default value is 30 minutes 5 1 4 Setting the Jiffy Application Server Log file Options The Jiffy Application Server stores its logs in a file You can specify how large the file can become before it gets overwritten with new content To do this in the Application Properties menu click Logs In the Application Log Properties dialogue box select a value for maximum file size in Kilobytes from the Max log file size drop down list The default value is 32 KB Click Close when you are done 5 1 5 Setting the Database Options The Jiffy Server by default updates the database with billing information once every minute This short interval ensures that billing information is always up to date especially in the event of po
66. ch ID is selected Click Okay and wait for a confirmation Click Close to dismiss the dialogue box when you are done Note e You can only activate tickets that exist or have previously been generated e You cannot activate reactivate tickets that have been deactivated or already activated 7 1 1 6 Deactivating Customer Tickets Deactivating previously generated and activated customer tickets makes them unavailable for use by your customers You may want to deactivate tickets for various reasons for instance because of an error during the ticket generation and activation process or outright theft You can deactivate tickets individually or in batches To deactivate tickets you should be logged in with an account that has the Deactivate Tickets permission To deactivate a ticket or a batch of tickets in the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Tickets leaf to display its menus and then click Deactivate in the Activate Deactivate menu In the Deactivate Tickets dialogue box specify whether you want to deactivate an individual ticket or a batch of tickets To deactivate an individual ticket enter its Ticket ID and make sure Ticket ID is selected To deactivate a ticket batch enter its Batch ID 48 49 and make sure Batch ID is selected Click Okay and confirm the action Click Close to dismiss the dialogue box when yo
67. ch to expand it Click the Tickets and Accounts sub branch to expand it Click the Accounts leaf to display its menus and then click Loyalty in the Account Properties menu In the Account Loyalty dialogue box specify whether or not Loyalty should be enabled in your caf To enable it set Enable loyalty to Yes Otherwise to disable it set Enable loyalty to No Provide the value of the discount you wish to give your loyal customers each time they credit their accounts in the Discount field This value should be between 0 and 100 Your customers do not get this discount immediately but it is 50 51 saved for them as points until it reaches a certain amount Specify this amount in points in the Required points for loyalty realisation field Note e f you choose to disable Loyalty none of your customers will be eligible for point rewards even if they have Loyalty enabled in their account profiles 8 1 1 4 Generating Customer Accounts To generate or create customer accounts you should be logged in with an account that has the Create and edit Customer Accounts permission To generate a new customer account in the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Accounts leaf to display its menus and then click Create Customer Account in the Accounts menu In the Customer Account dialogue box provide the accoun
68. d from any computer on your LAN C gt telnet hostname port number Where hostname and port number refer to the name of your server machine and the port number specified for the Web Console respectively You will be able to open a telnet session to the Jiffy Web Console if you used the correct port number If you cannot open a telnet session even after specifying the correct port number make sure that the Jiffy Application Server service is running on the specified machine Also ensure that no firewall has been installed on the server machine If there is a firewall make sure you configure it to allow access to the server via the port number specified for the Jiffy Web Console The default Jiffy Web Console port number is 8080 Finally ensure that the server itself is accessible from your LAN To do this enter the following at the command prompt C ping hostname or ip address Where hostname and ip address refer to the name of the server machine and its IP Address respectively If you cannot access the server check its LAN cable network adapter and or network configuration If the iffy Application Server service is not running start it Once it starts up 83 Q A Q 84 successfully attempt to access the Jiffy Web Console again If you cannot open it in your web browser stop the Jiffy Application Server service and run the telnet command again If you can open a
69. deliberately or by Jiffy upon expiration and when they are activated again 11 1 1 4 Using Data Manager to delete Generated Accounts To be able to delete generated accounts using Data Manager you must be logged in with an account that has the Delete Data using the Data Manager permission This permission should be granted to users with some care see section 11 1 1 2 above for reasons why To delete generated accounts in the J iffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Generated Accounts in the Accounts menu In the Generated Accounts dialogue box a number of options are available to you to help you easily delete or remove the relevant data From the Delete accounts generated options specify the appropriate timeframe To restrict the data removal to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your data removal by specifying the type of data you would like to delete in the Type drop down list To delete a particular account you must provide its Account ID in full and set the type to Account with ID You do not need to specify a timeframe when the type is set to Account with ID To delete all the accounts that were modified before a particular time or within a given timeframe set the type to AII To delete all the deactivated and expired acco
70. e enter the hostname of the machine that the Jiffy Application Server is running on You may provide its IP Address instead but it is advisable to provide its hostname as this would ensure that you do not have to reconfigure your Jiffy Client stations each time the Server s IP Address changes For the Jiffy Server Port you may leave the default value of 5555 as the port number if you did not specify a different value when you installed the Jiffy Application Server If you did enter the correct value otherwise the Jiffy Client stations will not be able to connect to the J iffy Server 1 4 2 2 Understanding Print Monitoring and Billing Jiffy offers you the ability to monitor your printers and bill charge your customers for print jobs sent to them in two different ways Client based and Server based Print Monitoring and Billing Print Monitoring in the Client based scenario is carried out on the client stations while in the Server based scenario it is done on the Jiffy Server Please refer to section 5 3 1 3 for additional information on this You can monitor printers installed in the following ways 1 Printers directly attached via the LPT or USB port for instance to other computers on your network including the Jiffy Server machine and shared e g Printer A and Printer B connected to Computer A and Computer B respectively or Printer A connected to Computer A and Printer B connected to the Jiffy Server machine These other comp
71. e Web Console And since your database can over time become quite large as more data is added you may have to prune it by deleting old or unwanted information from to time to time in order to ensure optimal performance You may also wish to back up your data manually or automatically so as to minimise the impact of data loss Data Manager is the tool you will use to perform all your data management tasks 11 1 1 Using Data Manager 11 1 1 1 Using Data Manager to view Generated Tickets You can use Data Manager to view all the tickets that have ever been generated in your caf so long as they have not been deleted To be able to view generated tickets using Data Manager you must be logged in with an account that has the View Generated Tickets permission To view generated tickets in the Jiffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Generated Tickets in the Tickets menu In the Generated Tickets dialogue box a number of options are available to you to help you refine your search so you can quickly find what you are looking for From the Display tickets generated options specify the appropriate timeframe To restrict the search to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your search by specifying the type of results you would like to s
72. e at which the database backup should occur Click Okay to define the schedule and wait for a confirmation Click Close to dismiss the dialogue box Note e Anytime you wish to do so you can change the backup location or the time at which the backup should automatically occur e ffor any reason the database is not automatically backed up on schedule for instance you may not have opened for business on a particular day and the Jiffy Application Server may not have been running as a result you may edit the schedule to specify a different time After the database has been backed up you can revert to the old schedule 71 72 12 Reports 12 1 Understanding Reports While Data Manager provides you with detailed logs of all the activities in your caf Jiffy reports summarise the details and furnish you with the really important pieces of information Currently Jiffy provides seven different reports covering 1 Generated Tickets shows how much to expect from the sale of customer tickets 2 Used Tickets shows how much was actually realised from the sale of customer tickets 3 Account Payments shows how much was paid into customer accounts 4 Account Loyalty shows how much you have given away to your customers by way of reward for customer loyalty 5 Station Usage shows how long customer tickets customer accounts and administrative personnel spent on your Jiffy Client stations 6 Printing shows how much was re
73. e rule s restrictions will be placed on any tickets or accounts that use it If it is disabled the restrictions will not be in effect for any tickets or accounts that use it When creating a new usage rule this item must be set to Yes However you may Set this item to No if you wish to disable the usage rule when you edit it Rule Name A unique name for the usage rule Limit login logout frequency to The number of times a user is allowed to login and then logout per Hour Day Week Month Year For instance if you enter 5 and select Hour a customer will only be able to login and logout 5 times in 1 hour If he logs in and logs out 5 times within an hour at say 12 15 PM 12 25 PM 12 30 PM 12 40 PM and 12 45 PM and attempts to login the sixth time at 12 50 PM or 1 15 PM he will be denied access He will only be able to gain access again anytime later than 1 15 PM For instance if he attempts to login again at 1 16 PM he will be granted access However if he decides to logout and then login again at say 1 20 PM he will be denied access again because within the last 1 hour he had logged in and logged out 5 times Such a customer will only be able to regain his permitted 5 time login logout frequency if he waits for 1 hour or more after his last login before attempting to log into any of your stations The same applies to the other options Day Week Month and Year respectively This usage rule item is intended to discourage cu
74. ed reports This permission should be restricted to business owners 43 Logs 26 View Jiffy Application Server Logs Data Manager 27 Use the Database Assistant Backup Restore data 28 View Generated Tickets 29 View Generated Accounts 30 View Activity Logs 31 Delete Data using the Data Manager 44 Permits the user to view and delete log data in the Jiffy Application Server log file This permission may be restricted to business owners top level site administrators and system administrators Permits the user to use the Database Assistant to backup and restore data and to define a schedule for automatic data backups This permission should be restricted to business owners and top level site administrators Permits the user to view tickets generated either by the same user or another user This permission may or may not be granted to users who are responsible for generating tickets Permits the user to view customer accounts generated either by the same user or another user This permission may be granted to any user who is responsible for generating accounts Permits the user to view logs of printing activity customer account payments customer ticket account usage station uptimes and account loyalty realisation or redemption This permission may be granted to any customer facing user Permits the user to delete generated tickets customer accounts and all activity logs This is by far t
75. ee in the Type drop down list To search for all the tickets in a particular batch of tickets provide its Batch ID either partially or in full and set the type to Batch with ID To search for a particular ticket you must provide its Ticket ID in full and set the type to Ticket with ID To see all the ticket batches that were generated within a particular timeframe set the type to All To see all the exhausted deactivated merged expired and unused tickets that were generated within a given timeframe select the appropriate type from the Type drop down list and leave the Batch Ticket ID field blank Click View when you are done If you opted to view one or more ticket batches by setting the type to either All or Batch with ID you can click each ticket s Batch ID in the results pane to see the tickets in it Note e You can use Data Manager to view and print previously generated tickets that have not yet been activated This restriction is to ensure that you or your employees do not inadvertently print and sell tickets that have been previously generated activated printed and sold To view and print such tickets set the type to either All or Batch with ID From the list of ticket batches in the Generated Ticket Batches window select the batch you want to view and print and click the View Print button To print the tickets right click anywhere on the displayed image and click Send to Print
76. eeaeesaeesieetnaeeaaes 73 12 1 2 Using the Report Assistant 74 12 1 2 1 Defining a Schedule for Sending Reports to Account Holders 74 12 1 2 2 Defining a Schedule for Sending Reports to Report Subscribers 74 12 1 2 3 Managing Report SGubscribers enn 75 13 The Jiffy Proxy Server and Jiffy Web Cent 76 13 1 About the Jiffy Proxy Server 76 13 1 1 Configuring and managing the J iffy Proxy Server 76 13 1 1 1 Setting the Jiffy Proxy Server Options s sssssssssssrnsnsrnsnsrnsrrnrnsrrnrrnsrnennnnn 76 13 1 1 2 Blocking access to certain websites sss 77 13 1 1 3 Managing the Jiffy Proxy Server 77 13 1 1 4 Viewing the Jiffy Proxy Server Jogs 77 13 2 About the Jiffy Web Client nnne nnns 77 13 2 1 Gaining access to the J iffy Web Client 78 13 2 1 1 Configuring the web browser for use with the J iffy Web Client 78 13 2 1 2 Using the J iffy Web Client 78 14 Troubleshooting FAQs sssssssssssses eme meh ene menie menie enis enirn 81 14 1 rer Client un mer e tre t i a eon natae etae op ur 81 14 2 Jiffy Application Server 83 1 Introduction 1 1 About this Document This document is the Jiffy Manual It describes how to set up and manage your caf with the Jiffy Internet Caf Manager software A copy of this documentation is available to you when you install the Jiffy Application Server and may be viewed online with a web browser using the Jiffy Web Console 1 2 About
77. eed to have Jiffy Client start up the next time your PC starts you would have to start it manually and go over the process described in section 9 2 1 1 9 2 2 2 Shutting down and Rebooting J iffy Client stations You can either shutdown or reboot the J iffy Client stations remotely using the Web Console or locally using the Station Management Console To be able to shutdown or reboot a Jiffy Client station locally select the Station Manager option in the J iffy Client log in panel and enter the ID and password of a user account that has the Station Management permission Click the Log In button to log in To shutdown the Jiffy Client station click the Shutdown Station button in the Station Management Console To reboot the Jiffy Client station click the Reboot Station button in the Station Management Console Note e Shutting down and rebooting your stations either remotely with the Web Console or locally with the Station Management Console do not affect the current start up mode of Jiffy Client The next time your PCs start J iffy Client will start up as currently configured either in Manual or Auto mode 9 2 2 3 Logging off the currently logged in Windows User You can log off the currently logged in Windows user without having to stop J iffy Client or reboot the machine by using the Station Management Console For instance you may want to do this because the currently logged in user may not have the
78. efault Warning e This feature may have undesirable effects for instance if a user starts out with one 1 browser window and then opens additional windows by following links from the first window the windows will share a single process identification number Therefore if any of the windows is closed because the maximum allowable number has been exceeded the first window and all the other windows will be closed The user will end up with no window at all In addition this feature will not be effective if you have installed a web browser that has tabbed browsing like Mozilla Firefox A user may simply do all his browsing in 33 34 one window and open as many sites as he desires thereby by passing this restriction 5 3 1 4 Defining Billing Rates For Your Site The term Rates refers to the amount of units you would charge your customers for using your PCs per minute Jiffy uses Rates for charging your customers who opt to maintain customer accounts with your caf You would also need to create special Rates that you wish to charge for specific stations or at different times of the day or night during your business hours For instance if you wish to charge your customers 100 units for 1 hour 60 minutes then you would create the rate 100 60 1 67 units min Jiffy allows you to create as many rates as you would ever need To create a new rate or view existing rates click Rates in the Site Properties menu of the Si
79. elds will be already pre populated with data and cannot be edited Specify necessary additional information e g your e mail address and the number of client stations you wish to obtain a licence for Click the Request Licence Key button when you are done and wait for a confirmation that your request has been sent Click Close to dismiss the Licence Information dialogue box Note e You will receive your licence key via the e mail address that you provided 5 1 7 2 Registering a licence key for your site Once you have obtained a valid licence key for your site you can register it using the Licence Information dialogue box note that some fields will be already pre populated with data and cannot be edited Specify the number of client stations that your licence covers Set the type of licence to Licensed and enter the licence key string in the Licence Key field Click the Register Licence Key button when you are done and wait for a confirmation Click Close to dismiss the Licence Information dialogue box Note e After you have registered your licence key stop and restart the Jiffy Server if it is running or simply start it if it is not running for the new licence key registration to take effect To start stop the Jiffy Server in the Web Console tree panel click Application Services to expand the Application Services branch Click Jiffy Server In the Start Stop menu click
80. elect them and click Delete Confirm the action by clicking Okay You may click the Refresh button in the expiration period list to see a listing of the newly created expiration periods or to view changes made to the list 5 2 2 3 Ticket Account Usage Rules The default manner in which Jiffy handles ticket and account expiration may not be adequate for your needs If this is the case you may create Usage Rules that place additional restrictions on the way tickets and accounts are used in your caf To create modify or delete Usage Rules you would have to log in with an account that has administrative rights or at least the Configure Site Options permission In the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Ticket Assistant leaf to display its menus In the Ticket Properties menu click Usage Rules to display a listing of defined usage rules The list would be empty if you haven t defined any usage rules for your caf 24 25 Note e You can also access Usage Rules while managing Customer and Employee Accounts Customer Tickets or your site under J iffy Site Management Click the New button in the usage rules window to display the Usage Rule dialogue box Each item in the usage rules dialogue box is described below Enable Rule Determines whether the usage rule should be enabled or disabled If it is enabled the usag
81. elect them and click Delete Confirm the action by clicking Okay Deleting usage rules may turn out to be a slow operation if you have lots of generated activated tickets and accounts that use such rules Note that if you delete a usage rule that is use by tickets accounts such tickets accounts will be set to use no usage rule You may click the Refresh button in the usage rules list to see a listing of the newly created usage rules or modifications made to the list 5 2 2 4 Paper Sizes If you choose to use the Print on Demand ticket generation feature then you would have to define paper sizes suitable for your printer of choice To create or modify paper sizes you would have to log in with an account that has administrative rights or at least the Use the Ticket Assistant permission In the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Ticket Assistant leaf to display its menus In the Page Setup menu click Paper Sizes to display the list of currently defined paper sizes This list would be empty if you have not yet defined any paper sizes Click the New button in the ticket paper sizes window to show the Ticket Paper Size dialogue box Enter a description for this paper size e g Standard Enter the width and height in centimetres cm and check the Set as default checkbox if you wish for this paper size to be the default alw
82. emory 128MB Minimum 256MB or more Recommended e Java Runtime Environment JRE Java 2 Standard Edition J 2SE 1 5 5 0 or higher which you can download free of charge from http java sun com j2se 1 5 0 download html The J iffy Application Server will not run on previous versions of the JRE Note you do not require the Java Development Kit the JRE is sufficient e Web Browser Internet Explorer 6 Mozilla Firefox 1 0 or higher Netscape Navigator 7 0 Safari 1 3 2 Jiffy Client The Jiffy Client is not written in Java and so does not require the Java Runtime Environment e Processor Intel Celeron Pentium II or higher or its equivalent e Operating System Windows 2000 Professional Windows XP e Memory 64MB Minimum 128MB or more Recommended 1 4 Installing J iffy 1 4 1 Jiffy Application Server 1 4 1 1 Installing the Jiffy Application Server The first step is to download and install the J2SE Runtime Environment from http java sun com j2se 1 5 0 download html The installation instructions can be found here http java sun com j2se 1 5 0 install html After installing the J RE run the Jiffy Application Server installation program jiffy appserverx x setup exe Provide the necessary information whenever the wizard prompts you to do so I mportant When asked to provide the HTTP 1 1 Web Console Port you may leave the default value of 8080 as the port number This port is used to access the Jiffy
83. emove a user from all his her groups the user will still be able to log in to the Web Console but will not be able to do anything even if the user has individual permissions e If you delete a group all the users who belonged to the group will still exist and be able to log in to the Web Console However the same conditions described above will still apply to them e You cannot delete the built in ADMINISTRATORS group or edit its properties 6 1 2 Users 6 1 2 1 Creating Users To create a new user click Create User in the Users menu of the User and Group management tool In the Create User dialogue box enter a unique user name for the new user Provide the user s full name Enter a password and confirm it users can change their passwords if they have the Change own password permission Select a group to add the user to from the Select Group s list You can add the user to more than one group if you wish Click Save to create the user You may create additional users Click Close when you are done The user s you just created will inherit the permissions of all the groups they belong to To assign additional permissions for the newly created user s click Users in the View menu of the User and Group management tool This displays a list of the currently available users in the Users window In the Users list click the name of the user whose permissions you want to set or modify This bri
84. enerate activate and print the batch in one step or generate print and then activate later or generate and then print and activate later You can generate hundreds of tickets at once depending on your requirements However it is more efficient to generate and activate tickets according to your current needs It is not wise to have a large pool of activated tickets lying around in the database when there is no demand for them You would resort to generating tickets on demand if you truly want to have absolute control over the ticket generation and management process On demand ticket generation ensures that you generate activate and print tickets only when your customers need them i e whenever they walk in to your caf or request additional tickets You would have to purchase a POS printer suitable for printing on small size paper to take advantage of this feature 4 2 Customer Accounts With Jiffy you have the choice of creating password protected accounts for your customers Customers would log in with their account ID and password to gain access You may also want to enable Loyalty on such accounts so that every time your customers credit their accounts they receive loyalty points which they can redeem as Soon as they reach the required number of points or threshold that you have specified Customers should change their account passwords after creation so that no one not even the site s Administrator can tell what the passwords are e
85. er name and password as the other Jiffy Client stations and must finish loading Microsoft Windows before all other Jiffy Client stations start up and initialise Print Monitoring and Billing To install a Network Printer select Network Printer and Click Next Locate the desired printer on your network and complete the Add Printer Wizard 1 4 2 4 Installing Print Drivers for Server based Print Monitoring and Billing This section describes how to install your printers drivers for Print Monitoring and Billing on each of your computers before or after you have installed Jiffy Client in a Server based scenario as described in section 1 4 2 2 above After installing your printers and sharing them on the Jiffy Server machine to begin monitoring your printers immediately start the Jiffy Application Server service if it is not running or restart it if it is already running To install the print drivers on your Jiffy Client stations use any of the two methods described in section 1 4 2 3 above Note e The preferred way of running Jiffy Client on all your stations is to provide a Microsoft Windows user account for Jiffy to log in to Windows with For easier management it is recommended that you use the same user name and password when you create this user account on each station Jiffy can automatically create the account for you To ensure that users can print from each station you should create an account with the same user name and pass
86. er on the context menu Once you have printed the tickets you should activate them 66 67 11 1 1 2 Using Data Manager to delete Generated Tickets As stated earlier you may use Data Manager to delete generated tickets in order to either prune the database or remove old and or needless tickets To be able to delete generated tickets using Data Manager you must be logged in with an account that has the Delete Data using the Data Manager permission This permission should be granted to users with some care as it is by far the most important permission for two reasons 1 Useful data may be inadvertently removed 2 Fraudulent employees may deliberately remove data in order to undermine accountability To delete generated tickets in the Jiffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Generated Tickets in the Tickets menu In the Generated Tickets dialogue box a number of options are available to you to help you easily delete or remove the relevant data From the Delete tickets generated options specify the appropriate timeframe To restrict the data removal to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your data removal by specifying the type of data you would like to delete in the Type drop down list To delete all the tickets in a particular b
87. ermission may be granted to any user who is responsible for generating activating tickets Permits the user to delete tickets files previously generated and saved on the server either by the same user or another user This permission may be granted to any user who is responsible for generating activating tickets Permits the user to create and edit customer accounts A user with this permission also needs the View activated Accounts permission to fully carry out customer account management Permits the user to view activated customer accounts A user with this permission does not necessarily need to have the Create and edit Accounts permission unless it is required Permits the user to credit customer accounts A user with this permission may also need the View activated Accounts permission but it is not necessary Permits the user to create and edit employee accounts A user with this permission also needs the View activated Accounts permission to fully carry out employee account management This permission should be restricted to business owners 42 Services 19 Manage the Jiffy Server Start Stop View Status 20 Manage the Jiffy Proxy Stop Start View Status Jiffy Client Stations 21 Station Management Reports 22 Create and Save Reports 23 Use the Report Assistant View and Manage Report Subscribers 24 View Saved Reports 25 Delete Saved Reports 43 Permits the u
88. ession it means that Jiffy Server is not running on the server machine If you can open a telnet session but the stations cannot access Jiffy Server it means that you may have specified a port number that is in use by another application for Jiffy Server You must specify a vacant port number for Jiffy Server to use Also ensure that no firewall has been installed on the server machine If there is a firewall make sure you configure it to allow access to the server via the port number specified for Jiffy Server The default Jiffy Server port number is 5555 Finally ensure that any Jiffy Client station that currently cannot connect to Jiffy Server is itself accessible from your LAN To do this enter the following at the command prompt C gt ping hostname or ip address Where hostname and ip address refer to the name of the station and its P Address respectively If you cannot access the station check its LAN cable network adapter and or network configuration Note also that a Jiffy Client station will not be able to connect to the server if the Jiffy Server network interface properties were not correctly specified either during setup or via the Station Management Console Since Jiffy does not provide a backdoor you may have to completely uninstall and reinstall J iffy Client on the station making sure to specify the correct server properties namely the host name of the server machine and the port number Jiffy Server is
89. expand it Click the Reports leaf to display its menus and then click Archived Reports in the View menu In the Archived Reports dialogue box a number of options are available to you to help you easily delete or remove the relevant archived reports From the Delete saved reports for the period options specify the appropriate timeframe To restrict the report removal to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your removal of archived reports by specifying the type of saved reports you 73 74 would like to delete in the Type drop down list To delete all types of saved reports set the type to All To delete a particular report type select the appropriate type from the Type drop down list Specify the timeframe or period covered by the report Click Delete when you are done and confirm the action by clicking Okay in the confirmation dialogue box 12 1 2 Using the Report Assistant The Report Assistant is a reporting tool that you can use to e Define a schedule for sending reports to customer account holders via e mail e Define a schedule for sending reports to the e mail addresses of interested parties who subscribe to specific reports To be able to use the Report Assistant you must be logged in with an account that has the Use the Report Assistant View and Manage Report Subscribers permission 12 1 2 1
90. f Jiffy had deactivated it upon expiration J iffy deactivates accounts that have expired when their holders attempt to log in to Jiffy Client stations with them You may need to activate such accounts again if their account holders still desire to use them To activate an account you should be logged in with an account that has the Create and Edit Customer Accounts permission To activate an account in the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Accounts leaf to display its menus and then click Activate in the Accounts menu In the Activate Account dialogue box enter the Account ID of the account that you want to activate Click Okay and wait for a confirmation Click Close to dismiss the dialogue box when you are done Note e You can only activate accounts that exist or have previously been generated and deactivated e You cannot activate accounts that have been already activated 52 53 8 1 1 9 Deactivating Customer Accounts Deactivating previously generated and activated customer accounts makes them unavailable for use by their holders You may want to deactivate an account for various reasons for instance because the holder wants to temporarily suspend its usage To deactivate an account you should be logged in with an account that has the Create and Edit Accounts permission To deactivate an account in the Jiffy Web Conso
91. ffy Client station in order for print monitoring and billing to work reliably Refer to Installing Print Drivers for Reliable Print Monitoring and Billing in section 1 4 2 3 of Chapter 1 for further details e The names of these drivers have to be correctly provided when you are adding your own custom printers to the list of monitored printers otherwise Jiffy will not be able to determine the appropriate printing charges However Jiffy will not allow any print jobs to go to your printers if the charge cannot be determined an error dialogue box will be displayed to inform the customer Because Jiffy bills and charges your customers for print jobs instantly it is equally important that your printers be in good working condition at all times Your customers will not be happy if they get charged for faint and hard to read print outs for instance 5 3 1 3 Configuring J iffy Client Station Options Certain options can be chosen or specified for the J iffy Client stations in your caf To do this click Station Options in the Station Properties menu of the Site management tool In the Jiffy Station Options dialogue box chose the desired options or enter the appropriate data Click Okay to save the changes the changes will take effect the next time that the Jiffy Client stations connect to the Jiffy Server or Apply Changes to save the changes and also cause them to take effect immediately on the currently connected J iff
92. figure the J iffy Proxy Server appropriately In order to gain access customers would have to provide either a valid Ticket ID or a customer Account ID and password The Jiffy Web Client can be accessed on your LAN 77 78 with a web browser via a URL like this http host ipaddress port number webclient where host ipaddress refers to the IP address of the Jiffy Server machine and port number the port number of the Jiffy Web Console 13 2 1 Gaining access to the Jiffy Web Client 13 2 1 1 Configuring the web browser for use with the Jiffy Web Client To configure Internet Explorer click Internet Options under the Tools menu Click the Connections tab and then the LAN Settings button Make sure that both the Use a proxy server for your LAN and Bypass proxy server for local address checkboxes are checked otherwise users will not be able to access the Jiffy Proxy Server in the first place Click the Advanced button In the Socks field of the Proxy Settings dialogue box enter the IP address of the LAN interface of the Jiffy Server machine and enter the port number of the Jiffy Proxy Server leave the other fields blank as shown in Figure 13 1 below When you are done click OK The procedure to configure your browser of choice if you are not using Internet Explorer will not be too different from that described above Remember to configure your browser to bypass the Jiffy Proxy Server for local addresses Proxy Settings x
93. for the account or ticket You can view detailed logs of Jiffy Client station uptimes by setting the search type to Station Uptimes To do so for a particular station provide its host name in the same case as it appears in the list active stations uppercase or lowercase in full To view station uptime logs for all the stations leave the ID field blank Specify the desired timeframe and click View when you are done In the Station Uptime Logs Summary window you can click each station s host name in the results pane to see detailed station uptime logs for the station You can view detailed logs of station usage by setting the search type to Ticket Account Usage To do so for a particular customer account or customer ticket provide its Account ID or Ticket ID in full To view station usage logs for all the accounts and tickets leave the ID field blank Specify the desired timeframe and click View when you are done In the Usage Logs Summary window you can click each account s Account ID or ticket s Ticket ID in the results pane to see detailed usage logs for the account or ticket 11 1 1 6 Using Data Manager to delete Activity Logs To be able to delete activity logs using Data Manager you must be logged in with an account that has the Delete Data using the Data Manager permission This permission should be granted to users with some care see section 11 1 1 2 above for reasons why To delete activity logs in the Jiffy Web C
94. from a single location e Generate activate and print customer tickets in batches or on demand using a suitable POS printer e Create and manage password protected customer accounts e Permanent view of all computers and their status See and close all applications window title and program file name opened by users on all computers Shutdown Restart one or more computers Lock Unlock one or more computers Send messages to currently logged on customers Bill customers who bring their own laptops or PCs using the J iffy Web Client feature Monitor and bill charge for printing activity Schedule automatic database backups Backup Restore database Remove old data to trim the size of the database 2 1 2 Billing Features e Various categories of customer tickets with different monetary values and rates e Create customer accounts with different rates as well as employee accounts e Special day night time rates e g Happy Hour weekly rates e g every Sunday monthly rates e g the 1 day of every month yearly rates e g every Dec 25 e Special rates for different computers e Usage Rules for additional restrictions on ticket account usage 2 1 3 Customer Loyalty Feature Optional e Points awarded to customer account holders for positive payments made into their accounts e Redemption of loyalty points free additional units upon loyalty realisation 2 1 4 Security Features Jiffy Application Server e The database is encrypted a
95. ge the account password the account holder s e mail address and specify whether or not the holder should receive account holders reports by e mail You must know the correct account password to make any changes Click Okay when you are done e To have the Jiffy Client window pop up to alert you when you have ten 10 minutes left on your account check the Pop up when have 10 minutes left checkbox e To log off and end the current session click the Log Off button 10 3 Station Managers One of the means through which users can gain access to your PCs is to log in an as Station Manager 10 3 1 Station Manager Usage Scenario 10 3 1 1 Using Station Manager accounts to access stations To log in to a station as Station Manager in the log in panel of J iffy Client make sure Station Manager is selected as the usage option Enter the user name and password of a user account that has the Station Management permission and click the Log In button If the provided log in credentials are valid you will be granted access to the J iffy Client Station Management Console To learn about managing J iffy Client stations with the Station Management Console see section 9 2 2 in Chapter 9 of this document 65 66 11 Data Management 11 1 Understanding Data Management As you run your caf data will be generated and stored in the database Jiffy provides you a tool which you can use to view your data via th
96. ge to display on a Jiffy Client station you must be logged in to Microsoft Windows with a user account that has Administrative rights Start Jiffy Client if is not already running Select the Station Manager option in the Jiffy Client log in panel and enter the ID and password of a user account that has the Station Management permission Click the Log In button to log in 59 60 On the left hand side of the Station Management Console click Specify the image to be displayed on the Jiffy welcome screen This will open the file dialogue box Browse to the location of the file of the image you want to use as your welcome image This file should exist on the hard disk drive of the target station so that Jiffy Client can quickly locate and load it upon starting up If it is located on an external drive or somewhere on your network copy it to a location on the hard disk drive of the target system Click Open in the file dialogue box after you have selected the desired file Finally uncheck the Use default welcome image checkbox to specify that you wish to use your own custom image Note e Check the Use default welcome image checkbox anytime you wish to use the default image 9 2 2 6 Specifying the Jiffy Server Network Interface options As stated before upon starting up Jiffy Client will not allow anyone to log in to the stations if the stations fail to connect to the server perhaps as a result of a bad network connecti
97. group management 2 View Users and Groups Permits the user to view users and groups A user with this permission does not necessarily need to have the Create delete and edit Users and Groups permission unless it is required 40 3 Change own password Setup 4 Configure Jiffy Application Server options 5 Configure Site Options 6 Download and Apply Jiffy Updates Tickets 7 Usethe Ticket Assistant 8 Print Batch 9 Print on Demand 10 Activate Tickets 41 Permits the user currently logged in to the Web Console to change his her password This permission may be granted to all users except where it is necessary that password changes be known or authorised by someone else e g the business owner or site Administrator Permits the user to configure options for the Jiffy Application Server This permission should be restricted to business owners or top level site administrators Permits the user to configure options expiration customer loyalty printing etc for the entire site This permission should be restricted to business owners or top level site administrators Permits the user to apply downloaded software updates of Jiffy Client on currently connected stations This permission may be granted to system administrators site administrators etc Permits the user to use the Ticket Assistant to create ticket categories define paper sizes for Print on Demand tickets upload ticket images
98. he Blocked Sites window a list of sites that have been blocked will be displayed This list will be empty if you have not specified any sites to be blocked To add one or more websites to the list click the New button In the Blocked Sites dialogue box enter a list of sites that you wish to block Note that to make it possible for the J iffy Proxy Server to block access to all hosts on a particular site or domain which usually is the desired goal you should simply enter the name of the domain without the domain suffix For instance to block access to http www yahoo com simply enter yahoo As a result the Jiffy Proxy Server will also block access to http mail yahoo com http mail yahoo co uk etc You can enter multiple sites at once but separate them with a comma To save the new entries click the Save button When you are done click the Close button To remove one or more websites from the list of blocked sites select them from the list and click the Delete button Confirm the action by clicking OK You may click the Refresh button to view changes made to the list 13 1 1 3 Managing the J iffy Proxy Server The Jiffy Proxy Server if it is enabled starts up whenever the Jiffy Server starts up Therefore stopping the Jiffy Server will also stop the Jiffy Proxy Server However you can start or stop the Jiffy Proxy Server independent of the Jiffy Server To be able to stop start or view the status of the Jiffy Proxy
99. he event that a user forgets his her password or simply wants a new password but does not have the Change own password permission the user would have to depend on the site s Administrator or another user who has both the Create delete and edit Users and Groups and View Users and Groups permissions to edit the user s properties See section 6 1 2 1 for details on how to do this If you are a user who has the Change own password permission you can however change your own password while you are logged in to the Web Console To do this click Change Password in the Users menu of the User and Group management tool In the Change Password dialogue box provide your current password the change will not be allowed if you do not provide the correct password Enter a new password and confirm it Click Save Changes to save the changes Click Close to dismiss the dialogue box Use the new password the next time you wish to log in to the Web Console 6 2 Understanding Permissions Jiffy s flexible permissions framework allows you to easily grant and revoke permissions to and from your employees and other personnel The table below describes the available permissions in detail Permission Details User and Groups 1 Create delete and edit Users and Permits the user to create edit and delete Groups users and groups A user with this permission also needs the View Users and Groups permission to fully carry out user and
100. he most important permission and should be restricted to business owners 44 45 7 Customer Tickets 7 1 Understanding Customer Tickets A Customer Ticket is a paper based token that grants a visitor to your caf access to any PC on which an installation of Jiffy Client is active To gain access the visitor must provide the ticket s Ticket ID and matching password which J iffy authenticates to make sure that the ticket is valid and has not expired 7 1 1 Customer Ticket Management 7 1 1 1 Understanding Customer Ticket Generation and Activation When Jiffy generates customer tickets they are placed in the database but are not made available for use by your customers until they have been activated Depending on your needs you may choose to generate and activate the tickets in one step or generate them for later activation This may be necessary especially if different people are respectively charged with generating tickets and activating them for better accountability 7 1 1 2 Generating Ticket Batches Jiffy allows you to generate tickets in batches 28 tickets are placed on one A4 sheet of paper This is an efficient and economical way of printing tickets as you can print as many tickets as you need up to 5000 in one step and put them all in one batch In a business environment you should however not generate and activate more tickets than you really need at any given time To generate tickets in batches you should be
101. hem on their respective machines to install the print drivers on your Jiffy Client stations start Microsoft Windows Add Printer Wizard Control Panel gt Printers gt Add Printer Click Next You will be prompted to specify either a Local Printer or Network Printer e Installing a Local Printer The term Local Printer does not necessarily mean that the printer is directly attached to the PC on which you are currently installing the print drivers The printer may actually be connected to another machine on the network and shared Note that only a Microsoft Windows user account with Administrative rights on the PC can install a printer in this manner The advantage of installing the print drivers like this is that the computer on which the printer is installed and shared does not have to be on before each Jiffy Client station starts up and initialises Print Monitoring and Billing Also the printer is available to any user who logs on to the PC However this is not very secure as users with or without Administrative privileges may install network printers for themselves while J iffy Client is running completely bypassing the print monitor You can prevent this by defining a policy to prohibit the addition of printers If the printer is directly attached to the PC select the appropriate port but if it is not which would be the case if for instance you are installing a printer that is shared on another PC on the network uncheck
102. ho subscribe to specific reports These subscribers may never have to log in to the Jiffy Web Console to create and view the reports one by one because they will receive them in one e mail message directly in their mailboxes on schedule You can choose to send the reports daily weekly or monthly To define a schedule for sending reports to report subscribers in the Jiffy Web Console tree click the Tools branch to expand it Click the Reports leaf to display its menus and then click Report Subscribers in the Report Assistant menu In the Subscribers Report Schedule dialogue box specify whether or not you want to enable the sending of reports to report subscribers From the Frequency options choose the desired frequency Finally specify the time Click Okay to create the schedule and wait for a confirmation Click Close to dismiss the dialogue box 74 75 Note e If for any reason the reports are not sent on schedule for instance you may not have opened for business on a particular day and the Jiffy Application Server may not have been running as a result you may edit the schedule to specify a different time After the reports are sent you can revert to the old schedule e The reports are sent in HTML format Most e mail clients including web based ones can display messages sent in this format 12 1 2 3 Managing Report Subscribers To view and add remove subscribers to from the list of report subscribers in
103. ill not be able to arbitrarily stop Jiffy on your stations without reason This option is set to Yes by default Auto log in for Station Manager when the Jiffy Server is unavailable specifies whether or not a user can log in to the Jiffy Client stations as Station Manager without having to provide a user name and password after the Jiffy Server has gone down e g as result of network or power failure in order to stop Jiffy or shutdown the stations In a business environment you should choose No for this option This option is set to No by default Number of unsuccessful user log in attempts before station is locked a customer or user may try to use a non existent customer ticket customer account or administrative account either maliciously or otherwise This number specifies the number of times a customer or user is allowed to consecutively attempt to log in to a Jiffy Client station without success before the station becomes locked Upon being locked only the site s Administrator or a user with the Station Management permission can unlock the station using the Jiffy Web Console Setting the number to 0 or leaving the field blank will cause Jiffy not to lock the station regardless of the number of failed login attempts Doing this is not ideal in a business environment A value of 3 5 is recommended The default value for this option is 3 Close all applications immediately when users log off or their sessions expire specifies
104. ing Information window select the printer and click the New Print Job Sizes button In the Printing Job Sizes Setup dialogue box to create a new print job size range enter the From and To sizes in Kilobytes and specify the charge If for instance you entered 0 and 100 KB in the From and To fields respectively and specified 20 units as the charge Jiffy would charge 20 units for each page with a size of between 0 KB and 100 KB You can create additional ranges starting from where you stopped in the previous range e g 0 100 KB 20 units 100 200 KB 25 units 200 KB 300 KB 30 units 300 KB 400 KB 35 units etc Since you cannot specify all the possible print job size ranges you may define a relatively high default charge when you create each printer Default Monochrome Default Colour or your own custom printers so that in the event that you have not defined a specific range Jiffy would use the default charge Again using the print job size ranges provided above as an example you could set the default charge to 40 units If a customer sends a page with a size of 450 KB to the printer Jiffy would charge the customer 40 units because no range includes 450 KB in its definition 31 32 To view the defined print job sizes for a particular printer click its name in the Printing Information window Note e tis important that your printers drivers be properly installed on each J i
105. ing Select the Station Manager option in the Jiffy Client log in panel and enter the ID and password of a user account that has the Station Management permission Click the Log In button to log in On the left hand side of the Station Management Console click Specify what programs are allowed to run on this station This will display a list of programs currently allowed to run on the station This list will be empty if no such programs have been defined every program currently installed on the station will be able to run as a result To add one or more programs to the list of allowed programs in the Run Programs dialogue box click the Add button In the Add to list dialogue box enter the program file name of the program that you want to allow to run e g for Internet Explorer enter iexplore exe for Windows Explorer enter explorer exe for Notepad enter notepad exe etc and click Okay To add another program to the list click the Add button again Repeat this procedure for each program you want to allow to run When you are done click Okay in the Add to list dialogue box to dismiss it The changes will be applied the next time J iffy Client starts up To apply them immediately stop and restart J iffy Client as usual making sure to specify the preferred Microsoft Windows user account for Jiffy to use To remove any program from the list off allowed programs at any time open the list of allo
106. interface properties of your Jiffy installation always begin with the stations If you start with the Jiffy Server you may not be able to log in to the stations to make the required changes unless you have enabled Auto log in for Station Manager when the Jiffy Server is unavailable the stations have to have made an initial connection to the server for this feature to be of any use 9 2 3 Using the Web Console to manage stations The Jiffy Web Console offers you the ability to control your entire caf either locally from within or remotely via the Internet One of the tasks that you can effectively perform is managing your Jiffy Client stations in real time You can for instance see the currently active customers and users on each station the balance on their tickets accounts how much time they have left and the programs or applications they have opened on their respective stations You can even shut these programs down You can also shutdown reboot lock or unlock the stations and send messages to the users on all the connected stations 60 61 To be able to manage the J iffy Client stations you should be logged in with an account that has the Station Management permission To manage the stations in your caf in the Jiffy Web Console tree click the Tools branch to expand it Click the Jiffy Clients leaf to display its menus and then click Active Stations in the View menu In the Jiffy Stations window a lis
107. istant to manually backup data To manually backup the database in the J iffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Backup in the Database Assistant menu In the Manual Data Backup dialogue box enter the path of the directory in which you would like to backup the data e g c databackup This directory may exist or be created on another drive but for performance reasons the drive should be installed on the same machine as the Jiffy Application Server is running on Click Okay to initiate the database backup and wait for a confirmation Click Close to dismiss the dialogue box 11 1 2 2 Using the Database Assistant to manually restore data To manually restore the database in the Jiffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Restore in the Database Assistant menu In the Restore Data dialogue box the directory path that was used for the last database backup will be in the Location field If it is not or is incorrect enter the correct path of the directory where you backed up your data e g c databackup Click Okay to initiate the database restoration and wait for a confirmation Click Close to dismiss the dialogue box Note e Whenever you restore your database from a previous backup you stand a chance of losing some data unless no changes were made to yo
108. ity and ensure the header and footer fields are both empty Also ensure that the margins left right top and bottom are all set to zero 0 Your browser may reset these values but they should not be greater than 2 millimetres otherwise the tickets will not be fully displayed when printed 45 Jiffy Internet Caf Manager Manual Revision 1 8 20070718 46 gi Generate Jiffy Tickets Microsoft Internet Explorer Generate Batch Tickets Category Number Units Time Expires Usage Rule Standard 30 Minutes z eo 3o 7 Default D Details G View Generate and activate now Generate and activate later Send to Printer CECI Processing done SAMPLE CAFE IKJ 1100 SAMPLE CAFE IKJ1100 SAMPLE CAFE IKI 1100 Ticket ID 83058452 Ticket ID a9d3c058 Ticket ID c2d99b15 Password 4113 Password 9955 Password Od4ec Units Mins 60 00 30 Units Mins 60 00 30 Units Mins 60 00 30 Date 20 07 06 01 31 Date 20 07 06 01 31 Date 20 07 06 01 31 Batch ID 1153355496109 Batch ID 1153355496109 Batch ID 1153355496109 Expires 7 days frorn first use Expires 7 days fror first use Expires 7 days from first use Jiffy Creektown Software Jiffy Creektoun Software Jiffy Creektown Software SAMPLE CAFE IK3 1100 SAMPLE CAFE IKJ 1100 SAMPLE CAFE IKJo1100 Ticket ID bb9ebef c691c8e4 b2bi2e12 Password bes 2126 2896 Units Mins 60 00 30 60 00 30 Units Mins 60 00 30 Date 20 07 06 01 31 20 07 06 01 31 Date 20 0
109. le tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Accounts leaf to display its menus and then click Deactivate in the Accounts menu In the Deactivate Account dialogue box select the Account ID of the account that you wish to deactivate from the Account ID drop down list Click Okay and confirm the action Click Close to dismiss the dialogue box when you are done Note e You can only deactivate accounts that exist or have previously been generated and activated e You cannot deactivate accounts that are currently in use by customers 8 2 Understanding Employee Accounts You may create password protected accounts for your employees if you want them to gain access to your Jiffy Client stations while at work To log in an employee will provide his or her Account ID and Jiffy will authenticate it to make sure that the account is valid and has not expired Employees are not required to have units in their accounts for successful log on Jiffy does not provide a way for Employee Accounts to receive credit As a result Employee Accounts will not be able to print while they are logged on if you have enabled Print Monitoring and Billing with the Monitor and Bill option selected 8 2 1 Employee Account Management 8 2 1 1 Understanding Employee Account Generation and Activation When J iffy generates an employee account it is immediately activated The account holder wi
110. learn how to view and manage Employee Accounts please refer to Customer Account Management in section 8 1 1 above 54 55 9 The Jiffy Server and J iffy Client 9 1 How the J iffy Server works The Jiffy Server is the component within the Jiffy Application Server that communicates with and controls the J iffy Client stations and offers such services as customer ticket account authentication and authorisation billing etc The Jiffy Application Server that is installed as a service on your operating system automatically starts up the J iffy Server each time your server machine boots up Therefore you do not need to log in to the server machine locally to start and control the Jiffy Server process The Jiffy Client stations will be able to connect to the Jiffy Server once it has successfully opened a network interface connection for communicating with the stations Jiffy does not provide a separate program or GUI for interacting with the Jiffy Server You will use the Jiffy Web Console for carrying out all the required tasks This means that you can effectively control your caf from any of your PCs or from anywhere in the world using a web browser 9 1 1 Managing the Jiffy Server 9 1 1 1 Starting the Jiffy Server As noted before the Jiffy Server does not require you to manually start it because it is started automatically each time the server machine boots up However there are times when you may need to start it yourself For instance
111. lient successfully connects to the Jiffy Server your customers and other users will be able to log in to the stations and begin to use your services Note e t is recommended that you always start J iffy Client in Auto mode and that you always use the same preferred Microsoft Windows user account each time Any security and policy changes made to the account will be undone whenever you stop Jiffy Client 9 2 2 Using the Station Management Console to manage stations 9 2 2 1 Stopping Jiffy Client You may want to stop J iffy Client either to uninstall it from your PC or to stop it from running the next time the PC starts for instance 57 58 To be able to stop Jiffy Client on any station select the Station Manager option in the Jiffy Client log in panel and enter the ID and password of a user account that has the Station Management permission Click the Log In button to log in To stop Jiffy Client click the Stop J iffy button in the Station Management Console Note e You may not stop Jiffy Client unless it is absolutely necessary to do so When you stop J iffy Client it will undo all the policy and security settings it had put in effect for the preferred user account with which you used to start it It will also not run the next time the PC starts up This ensures that you end up with a clean system which is especially good if your intention is to completely uninstall Jiffy Client from your computer However if you n
112. ll attempt to download the latest update from client update directory on the Jiffy Application Server computer and execute it The version of Jiffy Client running on the stations will be updated if the downloaded update is applicable and the stations will be automatically rebooted as a result Note e The update will not be applied if the currently installed version of Jiffy Client is the same as or newer than the version of the update you are attempting to apply e You may want to ensure that there are no active customers or users on any of your stations before applying any Jiffy Client updates as these stations will be rebooted if the updates are applicable e f you have successfully applied an update of J iffy Client on all your stations you may delete the update from the client update directory on the J iffy Application Server computer if it is no longer needed 1 6 2 3 Applying the latest update of Jiffy Client on specific stations You can also apply Jiffy Client updates on specific stations To be able to apply downloaded Jiffy Client updates on specific stations you must log in with an account that has both the Station Management and Download and Apply Jiffy Updates permissions To apply the latest downloaded update on a specific station in the Jiffy Web Console tree click the Tools branch to expand it Click the Jiffy Clients leaf to display its menus and then click Active Stations in the View menu Select
113. ll be able to have unlimited access to your services without having to pay for them To provide any restrictions you may create one or more usage rules that you can use to define when and how these employee accounts may be used in your caf 8 2 1 2 Generating Employee Accounts To generate or create employee accounts you should be logged in with an account that has the Create and edit Employee Accounts permission To generate a new employee account in the J iffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Accounts leaf to display its menus and then click Create Employee Account in the Accounts menu In the Employee Account dialogue box provide the account holder s full name and enter a unique Account ID for the account Provide a password and confirm it J iffy allows you to specify how long an employee account will stay valid for after the last time it was used If the account holder does not use the account within this length of time the account will be considered to have expired Set this value in the Expires drop down list If you have created any usage rules and you want the employee account to use one of them select it from the Usage Rule drop down list Choose 53 54 None if you do not want the account to use any usage rule Click Okay and wait for a confirmation Click Close to dismiss the dialogue box Note e To
114. logs of customer account loyalty realisation by setting the search type to Account Loyalty To do so for a particular customer account provide its Account ID in full To view the account loyalty logs for all the accounts leave the ID field blank Specify the desired timeframe and click View when you are done In the Account Loyalty Logs Summary window you can click each account s Account ID in the results pane to see detailed account loyalty logs for the account You can view detailed logs of payments made into customer accounts by setting the search type to Account Payments To do so for a particular customer account provide its Account ID in full To view the payment logs for all the accounts leave the ID field blank Specify the desired timeframe and click View when you are done In the Account Payment Logs Summary window you can click each account s Account ID in the results pane to see detailed account payment logs for the account You can view detailed logs of printing activity by setting the search type to Printing To do so for a particular customer account or customer ticket provide its Account ID or Ticket ID in full To view printing activity logs for all the accounts and tickets leave the ID field blank Specify the desired timeframe and click View when you are done In the Printing Logs Summary window you can click each account s Account ID or ticket s Ticket ID in the results pane to see detailed printing activity logs
115. n To do so in the J iffy Web Console tree click the Application Services branch to expand it Click the Proxy Server leaf to display its menus and then click Jiffy Server Proxy Options in the Setup menu In the Jiffy Proxy Server Options dialogue box to enable the J iffy Proxy server select Yes To disable it select No Enter the port number in the Port text field The default port number is 1080 If it is in use by some other application e g another proxy server change it to any other value typically between 0 and 65535 In the IP Addresses allowed to access Proxy field provide an entry of the IP addresses that are allowed to access the Jiffy Proxy server To provide a range of addresses for example enter 192 168 0 1 192 168 0 50 This may represent the entire range of valid IP addresses in your caf To add another range or include one or more IP addresses to the list separate the values with a semi colon e g 192 168 0 1 192 168 0 50 192 168 0 60 192 168 0 80 192 168 0 55 192 168 0 90 From the Max log file size field select a suitable value for the maximum size of the J iffy Proxy Server log file The log file will be over written with new content once the size of the file reaches this value You can change the Jiffy Web Client Welcome Image to suit your needs Click the Upload Image button to upload a new image Click the View I mage link to view the current welcome image To enable site blocking
116. nd passwords are stored as hashed text e Employee accounts can be created and granted a set of permissions over twenty five of them either in groups or individually e Fully audited employee activity to ascertain who did what and when it was done Jiffy Client stations e Lock station feature station is locked upon customer reaching the number of consecutive unsuccessful login attempts optional e Automatically start Microsoft Windows with any given Microsoft Windows user account by default a user account with User privileges is created by Jiffy to enforce the security settings of that particular user account e Apply and enforce specific Windows policies e Allow only specific programs to run 2 1 5 Reports and Logs e Generate View reports and logs e Comprehensive report and log filtering options by date Ticket ID Account ID station etc e Subscribe to and receive specific reports via e mail on schedule 14 Schedule the sending of account status reports to account holders via e mail Create and save reports so as not to lose important data when you delete old data 15 3 How Jiffy Works Jiffy has been designed from ground up to provide reliable and easy to use monitoring billing and management features for Internet caf operations Jiffy operates in a client server scenario and thus requires the client component simply called J iffy Client to be installed on the computers to be monitored and managed The
117. ngs up the User Properties window showing the properties of the user including his her permissions In the permissions list select the additional permissions you would like to assign to this user see section 6 2 below to learn more about permissions Notice that the permissions inherited from the group s to which the user belongs are greyed out and cannot be changed or revoked for this user except at the group level The user s individual permissions if any are not allowing you to revoke them To save the changes click Save Changes when you are done Click Close to dismiss the User Properties window To edit the properties user name full name password and group s of any user select the name of the user in the Users list and click Edit When you finish editing the 39 40 user s properties click Save in the Edit User dialogue box Click Close to dismiss the dialogue box To delete one or more users select them and click Delete Confirm the action by clicking Okay You may click the Refresh button in the user list to see a listing of the newly created users or to view changes made to the list Note e If you delete a user the user will be removed from all the groups that he she belongs to and will no longer be able to log in to the Web Console 6 1 2 2 Changing User Passwords A user may from time to time want a password change either for security reasons or as result of forgetting his her password In t
118. nsuring absolute privacy 18 19 5 Setting Up Your Caf To setup your caf and get it ready for use you would use the Jiffy Web Console to perform the tasks described in this chapter This is just a guide however Depending on your needs and usage scenario you may eventually not have to perform all of these tasks 5 1 Starting with the Jiffy Application Server The Jiffy Application Server is made up of the Jiffy Server and Web Console modules It contains an embedded web server and database engine for web access and data storage Thereby providing a complete framework for managing your caf both from within and remotely 5 1 1 Configuring the Jiffy Server Assuming that during the installation process of the Jiffy Application Server you used the default port number for the Jiffy Server port the Jiffy Server will be listening for connections from the J iffy Client stations on port 5555 However you need to take an additional step to ensure that the Jiffy Client stations can connect to Jiffy Server Activate the J iffy Web Console in the usual manner and log in with an account that has administrative rights or at least the Configure Jiffy Application Server options permission ZA Atty logn Microsoft intenet Explorer Fie Ed Ven Fa Toot Hop EJ Bock A 2 23 Desh Fome Heds A LG SS zl Links e Dumink aj Fehon Finses Php Haten Mei Wirdoes Agzeecle F p Zies 19 2OOQ uart kant jp D Ge GO Piss
119. nto accounts by authorised employees and personnel in your caf To view account payments you should be logged in with an account that has the Credit Accounts View Payments permission To view account payments in the J iffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Accounts leaf to display its menus and then click Payments in the View menu In the View Account Payments dialogue box a number of options are available to you to help you refine your search so you can quickly find what you are looking for From the Display payments made options specify the appropriate timeframe To restrict the search to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your search by specifying the Account ID of the specific account whose payment details you are interested in seeing in the Account ID drop down list To see payments for all the accounts within a particular timeframe set the Account ID to ALL ACCOUNTS Click Okay In the results pane to view the details for each account click its Account ID 8 1 1 8 Activating Customer Accounts As stated above once a new customer account is generated it is activated Therefore you would have no need to activate it However you may need to activate an account again for instance i
120. o enter valid credentials je Done C Loca wane san 3 za b s ith news l is er amp README E dates Je pe logi DACH e LRSL Figure 5 1 The J iffy Web Console log in page In the Web Console tree panel click Setup to expand the Setup branch Click Application Server In the Servers menu click Jiffy Server 19 20 In the Network Interface Options dialogue box select the desired IP Address from the drop down list box This list will contain all the IP Addresses including the loop back address 127 0 0 1 of the network adapter s currently installed on the server machine If your server machine is not connected to the network only the loop back address will be displayed Important If you have more than one network adapter installed on the server machine make sure you specify an IP Address that is on the Local Area Network LAN interface Do not choose the loop back address unless you are installing both the J iffy Application Server and Jiffy Client on the same machine for evaluation purposes and your server machine is not connected to a network Jiffy Server will bind to the selected IP Address and Port and the Jiffy Client stations will connect to the server machine through this network interface When done click the Save Changes button and then the Close button upon confirmation to dismiss the dialogue box You would have to stop and restart J iffy Server if it is running for the changes
121. on Server do one of the following 1 Using Windows Explorer browse to the location where you installed the J iffy Application Server e g C Program FilesVJiffy Application Server Double click the program file uninstall jiffyappserver exe Confirm the action by clicking the Uninstall button 2 Open Control Panel in Windows and double click Add Remove Programs From the list of the currently installed programs select Jiffy Application Server and click the Change Remove button Confirm the action by clicking the Uninstall button After reinstalling the Jiffy Application Server and if you need to restore your old configuration and data do the following o Browse to the temporary location where you put the two files jiffy_server properties and app info Copy these files and place them in the location lt HOME gt webapps ROOT WEB INF classes When asked if you want to replace an existing file with another answer Yes 10 o Browse to the temporary location where you put the folder jiffydb Copy this folder and its entire content to the location lt HOME gt webapps ROOT WEB INF data When asked if you want to replace the existing folder and its files with the folder you are copying answer Yes to All o Start the Jiffy Application Server service in the usual manner and check to make sure that your data is intact A quick way to ensure that you did not lose data is to attempt to log in to the Jiffy Web Console After you h
122. on or network configuration problems Therefore you must ensure that the two network interface properties the host name of the Jiffy Server machine and the network port it is listening on have been correctly set up on each station However it may become necessary to change the values of these properties after you have initially set up the Jiffy Client stations To be able to make these changes on any station you must be logged in to Microsoft Windows with a user account that has Administrative rights Start Jiffy Client if it is not already running so that the station can connect to the server in the usual manner Select the Station Manager option in the J iffy Client log in panel and enter the ID and password of a user account that has the Station Management permission Click the Log In button to log in On the lower part of the left hand side of the Station Management Console click Server Options In the Server Options panel click the Edit button to switch to edit mode Make the desired changes and click the Apply button when you are done Jiffy Client will use the new network interface properties the next time it starts up or attempts to connect to the Jiffy Server You have to carry out this procedure on all your PCs Note e When you are done with the Jiffy Client stations effect the same changes to the configuration of the Jiffy Server in Setup using the Jiffy Web Console e f you need to make any changes to the network
123. ong 16 Jiffy Internet Caf Manager Manual Revision 1 8 20070718 17 wab Console GK Took S Geo and Users liffy Clierts Ticheats and Accourts f g Ticket whe t Ticket Files Eq Accounts vd pr kets on wnt rated tickets either Vine generated tidvsts sevad en LG Ticket Assistant jemand br Ticket ID or Batch TD He P Osta Manager Ay Reporte Q Popicstion Serrices a Setup Homea e Documentation Figure 3 1 A screenshot of the J iffy Web Console Note e Only the site s Administrator account and other members of the Administrators group have access to all the panels by default Other groups and users can be created with one or more permissions 17 2007 Creektown Software Limited All rights reserved 4 Usage Scenario 4 1 Customer Tickets Any authorised employee with the permission to generate customer tickets can do so using the Jiffy Web Console either in batches or on demand as your customers walk in to your caf You would use the Ticket Assistant tool to first of all create your ticket categories and establish other relevant parameters used for ticket generation Customers can use these tickets in multiple visits until the tickets run out of units or expire When a batch of tickets is generated twenty eight 28 tickets are placed on an A4 paper size page ready to be printed Your customers cannot use tickets you generate unless those tickets have been activated You may choose to g
124. onsole tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Logs in the Activity menu In the Activity Logs dialogue box a number of options are available to you to help you easily delete or remove the relevant data From the Delete logs generated options specify the appropriate timeframe To restrict the data removal to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your data removal by specifying the type of data you would like to delete in the Type drop down list To delete data for a particular account ticket or station you must provide its Account ID Ticket ID or host name in full and set the appropriate type and timeframe To delete data for all the accounts tickets or stations generated before a particular time or within a given timeframe leave the ID field blank 69 70 Click Delete when you are done and confirm the action by clicking Okay in the confirmation dialogue box 11 1 2 Using the Database Assistant The Database Assistant is a Data Manager tool that you can use to e Manually backup and restore your data e Easily define a schedule for backing up your data automatically To be able to use the Database Assistant you must be logged in with an account that has the Use the Database Assistant Backup Restore data permission 11 1 2 1 Using the Database Ass
125. or any monochrome black and white and colour printers you may have in your caf is to define printing charges for Jiffy s built in Default Monochrome and Default Colour printers To do this click the New Default button Provide the charge per page for each of the two printers in the Default Printing Setup dialogue box If you only have monochrome or black and white printers enter the charge for the Default Monochrome printer and leave out the charge for the Default Colour printer Jiffy will set it to 0 00 Do the reverse if all your printers are colour printers Click Okay when you are done Note that some applications may not correctly report whether the print job was requested in colour or monochrome therefore you may want to set up custom printers so that Jiffy can correctly determine printing charges To add one or more custom printers to the list of printers to be monitored click the New Custom button You need to know the name of the driver of the custom printer that you wish to monitor In order to determine the name of your printer s driver go to one of your Microsoft Windows stations that has the printer installed browse to the Printers folder in Windows Explorer right click on the printer and click Properties to display the printer s properties dialogue box 30 31 e Xerox DocuColor40 w Splash RIP Properties 24x Color Management Security Device Settings General Sharing Ports
126. r customer account and use the monthly rate you have set to bill the customer instead To create a new monthly rate or view existing monthly rates click Monthly Rates in the Site Properties menu of the Site management tool The Monthly Rates window containing a list of the currently available monthly rates will be displayed This list will be empty if you have not yet defined any monthly rates Click the New button to add a new monthly rate to the list In the Monthly Rate dialogue box select the day of the month from the Day of month drop down list and select the rate to apply to that day from the Rate drop down list This list will be empty if you have not yet created any rates for your site see section 5 3 1 4 above for details You may create additional monthly rates for your site Click Close when you are done Note e Station Rates Yearly Rates override Monthly Rates However Monthly Rates override Weekly Rates and Day Night Time Rates e Monthly Rates will not take effect in your site unless you enable it in Rate Options see section 5 3 1 10 below for details 5 3 1 9 Defining Special Yearly Rates Finally Jiffy also lets you specify special Yearly Rates that you can charge your customers at specific times of the year For instance you may wish to charge differently on special days like holidays e g December 25 or 1 of Janua
127. report in the J iffy Web Console tree click the Tools branch to expand it Click the Reports leaf to display its menus and then click Archived Reports in the View menu In the Archived Reports dialogue box a number of options are available to you to help you quickly find the needed report s From the Display reports for the period options specify the appropriate timeframe covered by the report s you are looking for To restrict the search to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your search by specifying the type of archived reports you would like to see in the Type drop down list To see the archived reports for all report types within a given timeframe select All from the Type drop down list To see archived reports for a particular report type select the appropriate type from the Type drop down list Click View when you are done Click Close to dismiss the dialogue box Note e You can only print archived reports 12 1 1 3 Deleting Saved Reports You can delete previously saved reports you however need to know what periods the saved reports cover in order to delete them To be able to delete saved reports you must be logged in with an account that has the Delete Saved Reports permission To delete saved reports in the Jiffy Web Console tree click the Tools branch to
128. rver to be up and running before users can gain access to your PCs If the Jiffy Client cannot contact the server upon starting up no one can log in to the station as Jiffy does not provide a user account with which you can log in locally to by pass the Jiffy Server 56 57 9 2 1 Starting Jiffy Client on your stations 9 2 1 1 Starting Jiffy Client To start Jiffy Client either for the first time after installing it on your PC or after stopping it click the Jiffy icon on your desktop or browse to the directory or folder where you installed Jiffy Client on your local hard disk drive and double click the jiffy exe program file You can only start J iffy this way if you are logged in to Microsoft Windows with a user account that has Administrative rights Every time Jiffy Client starts up it needs to know the preferred Microsoft Windows user account with which to enforce policy and security settings Therefore when you start Jiffy Client you are prompted with the Start Jiffy dialogue box offering you two options of starting Jiffy to choose from The default option is to start Jiffy Client with the currently logged in user account You may use this option to quickly start J iffy Client to make sure that it can connect to the Jiffy Server with the current configuration on a particular station Starting Jiffy Client this way in a business environment is not recommended for two reasons e The Start Jiffy dialogue box will be displ
129. ry every year When a customer logs in to a Jiffy Client station with a ticket or account J iffy first checks to see if you have set any special rate for that station If you have not Jiffy will then check to see if you have defined any yearly rate that is applicable If you have Jiffy will disregard the rate that applies to the ticket or customer account and use the yearly rate you have set to bill the customer instead To create a new yearly rate or view existing yearly rates click Yearly Rates in the Site Properties menu of the Site management tool The Yearly Rates window containing a list of the currently available yearly rates will be displayed This list will be empty if you have not yet defined any yearly rates 36 37 Click the New button to add a new yearly rate to the list In the Yearly Rate dialogue box select the month and the day of the month from the Month and Day of month drop down lists respectively and then select the rate to apply to that day from the Rate drop down list This list will be empty if you have not yet created any rates for your site see section 5 3 1 4 above for details You may create additional yearly rates for your site Click Close when you are done Note e Station Rates override Yearly Rates However Yearly Rates override Monthly Rates Weekly Rates and Day Night Time Rates e Yearly Rates will not take effect in your site unless you en
130. s for your site Click Close when you are done Note e Station Rates Yearly Rates Monthly Rates and Weekly Rates override Day Night Time Rates e Day Night Time Rates will not take effect in your site unless you enable it in Rate Options see section 5 3 1 10 below for details 5 3 1 7 Defining Special Weekly Rates Jiffy also lets you specify special Weekly Rates that you can charge your customers on specific days of the week For instance you may wish to charge differently on Fridays Sundays or any other day of the week When a customer logs in to a Jiffy Client station with a ticket or account Jiffy first checks to see if you have set any special rate for that station If you have not Jiffy will then check to see if you have defined any yearly or monthly rates that are applicable in that order If no applicable rate is found J iffy will then check to see if you have defined any weekly rate for that particular day of the week If you have Jiffy will disregard the rate that applies to the ticket or customer account and use the weekly rate you have set to bill the customer instead To create a new weekly rate or view existing weekly rates click Weekly Rates in the Site Properties menu of the Site management tool The Weekly Rates window containing a list of the currently available weekly rates will be displayed This list will be empty if you have not yet defined any weekly rates
131. s type Information Error and Warning The contents of the log file are cleared automatically if its size equals the size you specified in Setup However you can clear them anytime by clicking the Clear Logs button in the Jiffy Application Server Logs window 9 2 How Jiffy Client works Jiffy Client is the software component that is installed on the PCs that you want to protect from unauthorised access Only customers whose tickets accounts are valid and have a positive balance can gain access Employees or other personnel who have the Station Management permission can also log in to the stations as Station Manager to shutdown reboot or manage the stations Jiffy Client can be configured to lock the station when users wrongly provide their ID and or password successively a certain number of times while attempting to log in You specify this number in Setup No one will be able to log in to the station until it has been unlocked A user with the Station Management permission can unlock one or more locked stations using the Web Console Jiffy also protects your stations by ensuring that two or more users cannot use the same ticket or account on two or more different stations at the same time Even a user who has the Station Management permission cannot be logged in to more than one station at the same time He must first log off from one station before he can gain access to another Jiffy Client requires the Jiffy Se
132. se the Ticket Assistant permission In the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Ticket Assistant leaf to display its menus To generate a sample batch of tickets in the Preview Tickets menu click Batch to display the Generate Sample Batch Tickets dialogue box If you have used the Ticket Assistant correctly the Category Units Time and Expires drop down list boxes will be pre populated with data Note e f any of the boxes do not contain data you would have to use the appropriate menu item s of the Ticket Assistant to create the missing data Enter the number of sample tickets you want generated and click the Generate button 27 Jiffy Internet Caf Manager Manual Revision 1 8 20070718 28 Sh Generate Sample Jiffy Tickets Microsoft Internet Explorer Generate Sample Batch Tickets Category Number Units Time Expires Usage Rule Preview H DH Le eme Processing done SAMPLE CAFE IKJ 1100 SAMPLE CAFE IKIJ 1100 SAMPLE CAFE IKJi 1100 Ticket ID 69da62be Ticket ID 8254133b Ticket ID c483aSba Password 032b Password 90c4 Password aeb Units Mins 100 00 60 Units Mins 100 00 60 Units Mins 100 00 60 Date 20 07 06 01 19 Date 20 07 06 01 19 Date 20 07 06 01 19 Batch ID 1153354799546 Batch ID 1153354799546 Batch ID 1153354799546 Expires 7 d
133. ser to start stop and view the status of the Jiffy Server This permission should be restricted to business owners and top level site administrators Permits the user to start stop and view the status of the Jiffy Proxy Server This permission should be restricted to business owners and top level site administrators Permits the user to shut down restart and lock unlock currently connected J iffy Client stations view end open applications running on the stations and send a message to the stations using the Web Console It also allows the user to log in locally to the Jiffy Client stations as Station Manager to configure Jiffy or shutdown restart the station This permission may be granted to attendants system administrators etc Permits the user to create and save reports This permission should be restricted to business owners and top level site administrators or anyone who is charged with reporting Permits the user to use the Report Assistant to manage report subscribers e mail addresses to which reports are periodically sent and to define a schedule for sending the reports This permission should be restricted to business owners and top level site administrators or anyone who is charged with reporting Permits the user to view saved reports This permission should be restricted to business owners and top level site administrators or anyone who is charged with reporting Permits the user to delete sav
134. server component called the J iffy Application Server made up of the integrated J iffy Server and Jiffy Web Console modules has to be installed on a single computer to which the client stations have to have a permanent network connection throughout the duration of regular business operations Note e Jiffy Client will not allow customers to log in and use your computers if the J iffy Application Server is not available If the server machine becomes unavailable while in operation due to system or power failure J iffy Client will automatically disconnect from the server within a minute or less and protect the client station from unauthorised access whether it had been in use by a customer prior to the failure or not Only authorised customers and employees can gain access to your computers using valid customer tickets and accounts or an account with client side administrative rights when J iffy Client is running on them Both Jiffy Server and Jiffy Client carry out billing simultaneously so that billing can be more reliably done Jiffy Server updates the database every one 1 minute with the latest billing information while J iffy Client ensures that activities such as printing if Print Monitoring and Billing is enabled for instance are duly paid for This synergistic billing style ensures that in the event that either the server machine or the client machine goes down as a result of system or power failure for instance customers will
135. stomers who try to extend their sessions by logging in and logging out frequently for instance while downloading files or opening slow to load pages Only allow usage between The start and end times within which a customer can only use his or her ticket account For instance if you set the times to 8 00 AM and 12 00 PM respectively a customer will only be able to use his ticket or account within this time frame If the customer is still logged on at 12 01 PM for instance J iffy will log the customer out and display a notification for him or her If the customer decides to login at any other time outside of this time frame he or she will be denied access If you do not wish to restrict the usage period to a particular time frame set both time fields to 12 00 AM respectively Every Specifies on what day of the week a customer can use his or her ticket account If you choose Day it means the customer can access your stations with his or her ticket account every day of the week If you choose Sunday it means that customer can only use his or her ticket account on Sundays If he or she decides to login on any other day of the week he or she will be denied access Restrict sessions to This value specifies how long users are allowed to spend in minutes or hours per day week or month For instance you may want to create a usage rule that restricts the daily or weekly sessions of your employees to one 1 hour per day or ten 10 hours per
136. such customers in their account profiles For such customers each time they credit their accounts a certain number of loyalty points is saved for them based on the discount you have specified When the number of points reaches the threshold that you have set for your caf the points are realised or redeemed converted to useable units and added to their current account balance For instance if you specified a discount of 596 and set your threshold to 1000 points for every 100 units that a customer credits to his account he receives 5 units or 50 points 1 unit 10 points If the customer keeps visiting your caf and continues to top up his account his loyalty points will eventually reach the 1000 point threshold upon which he will automatically have 100 units added to his account balance The value of his loyalty points will be reset to 0 and he will be taken through the cycle again Your customers will always be eligible for loyalty point rewards as long as they regularly visit your caf and keep topping up their accounts You can turn off Loyalty in your caf generally or for particular customers whenever it is necessary to do 8 1 1 3 Setting up Customer Account Loyalty To enable disable or set up customer account loyalty parameters for your caf you should be logged in with an account that has the Configure site options permission To set up customer account loyalty in the Jiffy Web Console tree click the Tools bran
137. t holder s full name and enter a unique Account ID for the account Provide a password and confirm it From the Rate drop down list select a billing rate that will apply to the account Jiffy allows you to specify how long an account will stay valid for after the customer s last visit to your caf If the account holder does not visit your caf within this length of time his her account will be considered to have expired Set this value in the Expires drop down list If you have created any usage rules and you want the account to use one of them select it from the Usage Rule drop down list Choose None if you do not want the account to use any usage rule To enable Loyalty for the customer account check the Enable loyalty checkbox To send an account status report to the account holder by e mail check the Send report by e mail checkbox and provide the account holder s e mail address Click Okay and wait for a confirmation Click Close to dismiss the dialogue box Note e For Jiffy to be able to send reports by e mail to account holders you must have provided information about your e mail server in Setup 8 1 1 5 Crediting Customer Accounts To credit customer accounts you should be logged in with an account that has the Credit Accounts View Payments permission To credit an account in the J iffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click
138. t of all the stations currently connected to the server will be displayed The status of each station will be highlighted in different colours to signify its current state The colour Green signifies that the station is currently available or idle Yellow signifies that it is in use either by a customer with an account or ticket or by one of your authorised users who has logged in to the station as Station Manager While Red signifies that it has been locked either deliberately by authorised personnel or as a result of a customer or a user reaching the number of consecutive failed login attempts that you set in Station Options in Setup 9 2 3 1 Sending messages to active Jiffy Client stations To send a message to any of the stations select them from the list of active stations in the Jiffy Stations window and click the Send A Message button In the Send A Message dialogue box enter the body of the message you want to send in the Message text area When you are done click Send Click Close to dismiss the dialogue box Note e f you do not specify the stations that you want to send your message to by selecting them from Jiffy Stations list your message will be sent to all the currently active stations This is a valuable short cut so you do not have to perform the station selection process when the intention is to broadcast the message to everyone 9 2 3 2 Shutting down active J iffy Client stations To shutdo
139. tance April 12 the new expiration date for her account will be May 12 Her account will only expire if she fails to use it for the entire period of 30 days even if she has a positive balance on her account To modify Expiration information you would have to log in with an account that has administrative rights or at least the Configure Site Options permission In the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Ticket Assistant leaf to display its menus In the Ticket Properties menu click Expiration to display the listing of expiration periods The list would be empty if you are just setting up your site for the first time Note e You can also access Expiration information while managing Customer Accounts or your site under Jiffy Site Management Click the New button in the expiration list window to display the Expiration Period dialogue box Enter the desired expiration period in days and check the Set as default checkbox if you want this expiration period to be the default value always Click Okay and wait for a confirmation You may dismiss the dialogue box by clicking Close or you may continue creating additional expiration periods for your site To edit any expiration period select it and click Edit When you finish editing it click Okay in the confirmation dialogue box to dismiss it To delete one or more expiration periods s
140. te management tool The Rates window containing a list of the currently available rates will be displayed This list will be empty if you haven t yet defined any rates Click the New button to add a new rate to the list In the Rate dialogue box enter the value of the new rate To specify whether it should be the default rate in dialogue boxes where rates appear check the Set as default check box You may create additional rates Click Close when you are done To edit any rate select it and click Edit When you finish editing the rate click Okay in the Rate dialogue box To delete one or more rates select them and click Delete Confirm the action by clicking Okay You may click the Refresh button in the rates list to see a listing of the newly created rates or to view changes made to the list 5 3 1 5 Defining Special Station Rates Jiffy allows you to charge special rates for specific stations or PCs in your caf When a customer logs in to a Jiffy Client station with a ticket or account J iffy first checks to see if you have set any special rate for that station If you have Jiffy will disregard the rate that applies to the ticket or customer account and use the special rate you have set for the station to bill the customer instead To create a new station rate or view existing station rates click Station Rates in the Station Properties menu of the Site management tool The Station Rates window containing a list
141. telnet session it means that another application is using the port number that you chose for the Web Console You must specify a vacant port number for use with the Jiffy Web Console If the Jiffy Application Server service fails to start make sure that the version of the Java Runtime Environment J RE you are using is 1 5 5 0 or higher To solve any of these issues stop the Jiffy Application Server service if it is running uninstall and reinstall the Jiffy Application Server making sure to provide the correct version of the JRE and or a vacant port number for the Web Console Also before uninstalling the Jiffy Application Server make sure that you have backed up any data that you may have as described in section 1 4 1 1 in Chapter 1 of this document Why does the Web Console tree not show up in my browser when I log in to the Jiffy Web Console Make sure that JavaScript is enabled in your browser The Jiffy Web Console depends on JavaScript to be fully functional Sometimes while using the J iffy Web Console do not get the expected response when I make a request why Some requests you make while using the Jiffy Web Console require popup windows in order to mimic the functionality of a standalone application s Graphical User Interface GUI So make sure that you do not have a popup blocker installed in your web browser If you already have one and would like to keep it temporarily disable popup window blocking when
142. the Create delete and edit Users and Groups and View Users and Groups permissions To manage users and groups in the Web Console tree panel click the Tools branch to expand it Click the Groups and Users leaf to expose the User and Group management tool 6 1 1 Groups 6 1 1 1 Creating Groups To create a new group click Create Group in the Groups menu of the User and Group management tool In the Create Group dialogue box enter a name for the new group Make sure there are no commas in the provided name Click Save to create the group You may create additional groups Click Close when you are done The group s you just created would not as yet have a set of permissions To assign permissions to the newly created group s click Groups in the View menu of the User and Group management tool This displays a list of the currently available groups in the Group Summary window In the Group Summary list click the name of the group whose permissions you want to set or modify This brings up the Group Properties window showing the properties of the group including its permissions In the permissions list select the appropriate permissions you would like to assign to this group see section 6 2 below to learn more about permissions To save the changes click Save Changes when you are done Click Close to dismiss the Group Properties window To edit the name of an
143. the Accounts leaf to display its menus and then click Credit Customer Account in the Payments menu In the Credit Account dialogue box enter the amount of units you wish to pay into the account and select the account s Account ID from the Account ID drop down list Click Okay and wait for a confirmation Click Close to dismiss the dialogue box Note e Only valid accounts can have units credited to them at anytime Expired accounts cannot receive payments 8 1 1 6 Viewing Activated Customer Accounts To view activated customer accounts you should be logged in with an account that has the View Activated Accounts permission To view activated accounts in the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Accounts leaf to display its menus and then click Activated Customer Accounts in the View menu 51 52 In the View Activated Accounts dialogue box select the Account ID of the account whose details you wish to view To view all accounts select ALL ACCOUNTS Click Okay You may want to edit the properties e g its password loyalty status etc of an account To do so select the account and click the Edit button in the results pane You may also deactivate one or more accounts by selecting them and clicking the Deactivate button 8 1 1 7 Viewing Account Payments You can view all payments made i
144. the Automatically detect and install my Plug and Play printer checkbox Click Next In the Select the Printer Port dialogue box select Create a new port If you are connecting to a printer that is shared on another PC on the network select Local Port Click Next In the Port Name dialogue box enter the following computer name printer share name and click Okay where computer name refers to name of the computer on which the printer you wish to connect to is shared and printer share name refers to the name the printer is shared as Click Next to continue Select the manufacturer and model of your printer from the list of available printers or provide a disk that contains the driver that you would like to install and complete the Add Printer Wizard e Installing a Network Printer A Network Printer is a printer installed on another PC on the network and shared The advantage of installing the print drivers like this is that print monitoring is more secure as users without Administrative privileges will not be able to install network printers that you have already installed while Jiffy Client is running However to ensure secure print monitoring on each PC you need to install network printers for each Microsoft Windows user account on that PC especially the user account with which J iffy Client logs into Windows Also the PCs on which the printers are installed and shared should have the same Microsoft Windows user accounts same us
145. the J iffy Web Console tree click the Tools branch to expand it Click the Reports leaf to display its menus and then click Report Subscribers in the View menu The Registered Report Subscribers window will display a list of e mail addresses belonging to the currently registered report subscribers This list will be empty if you have not yet defined any report subscribers To add a new report subscriber to the list click the New button In the Report Subscriber dialogue box enter the e mail address of the subscriber and check each checkbox corresponding to each report that the subscriber would like to receive The different reports will be combined into a single e mail message and sent to the provided e mail address A subscriber must subscribe to at least one report When you are done click Okay to add the new subscriber to the list of registered report subscribers Click Close to dismiss the dialogue box To view the report s that each report subscriber has subscribed to click the subscriber s e mail address in the list In the Report Subscriber dialogue box you can edit the subscriber s e mail address and specify additional or remove existing reports for the subscriber To remove one or more subscribers from the list of registered report subscribers so that they will no longer receive reports select the subscribers e mail addresses from the list and click the Delete button Confirm the action by clicking Okay
146. to adjust the left and right margins using your browsers Page Setup utility Also ensure that you remove any footers and headers that your browser may automatically add to printed documents 7 1 1 4 Viewing Activated Customer Tickets Activated customer tickets are tickets that are available for use by your customers Once a ticket is exhausted when the units on it run out expires or is deactivated it is removed from the set of activated tickets and hence becomes unavailable You can view the currently activated tickets in your caf at any time To do so you must log in with an account that has the View Activated Tickets permissions 47 2007 Creektown Software Limited All rights reserved 48 To view activated tickets in the Jiffy Web Console tree click the Tools branch to expand it Click the Tickets and Accounts sub branch to expand it Click the Tickets leaf to display its menus and then click Activated Tickets in the View menu In the View Activated Tickets dialogue box a number of options are available to you to help you refine your search so you can quickly find what you are looking for From the Display tickets activated options specify the appropriate timeframe To restrict the search to the current day for instance choose the between and option and specify the day s date in both date fields You may further refine your search by specifying the type of results you would like to see in the
147. to expand it Click the Site leaf to display its menus 5 3 1 1 Setting up a security policy for your J iffy Client stations Various versions of Microsoft Windows allow you to set policy restrictions on computers for various reasons e g security Jiffy makes if convenient for you to set a security policy for your site at the operating system level To set a security policy for your Jiffy Client stations click Policy in the Setup menu of the Site management tool The Jiffy Client Workstation Policy dialogue box will be displayed This dialogue box is self describing Select the checkboxes corresponding to the security policies you want to put in effect at your site 29 2007 Creektown Software Limited All rights reserved 30 When done you can either click the Save Changes button or the Apply Changes button and wait for a confirmation Clicking Save Changes saves the changes but the Jiffy Client stations will only know about the changes the next time they start up and connect to the Jiffy Server Clicking Apply Changes will save the changes too but in addition these changes will be sent to the currently connected Jiffy Client stations so that they can take effect immediately To remove a particular policy item from the selection uncheck the corresponding checkbox Note e Some changes will only take effect after the stations have been restarted 5 3 1 2 Setting up preferences for Print Monitoring
148. u are done Note e You can only deactivate tickets that exist or have previously been generated and activated e You cannot deactivate tickets that are currently in use by customers 49 50 8 Customer and Employee Accounts 8 1 Understanding Customer Accounts Instead of using tickets some of your customers may opt to operate password protected accounts such that whenever they visit they provide their Account ID which Jiffy authenticates to make sure that the account is valid and has not expired Customers are expected to have enough units in their accounts to be able to pay for your services They can however top up their accounts if they have no units left Only authorised employees can credit customers accounts Customer accounts give you the ability to reward your customers for their loyalty See section 8 1 1 2 for more on customer loyalty 8 1 1 Customer Account Management 8 1 1 1 Understanding Customer Account Generation and Activation When Jiffy generates a customer account it is immediately activated However it will have a balance of 0 00 units and the account holder will not be able to use your services until the account has been credited with units 8 1 1 2 Understanding Customer Account Loyalty Jiffy gives you the ability to reward your loyal customers for their patronage Once you enable Loyalty in your caf you can specify the customers to whom your reward would be extended by enabling Loyalty for
149. unts that were modified before a particular time or within a given timeframe select the appropriate type from the Type drop down list and leave the Account ID field blank Click Delete when you are done and confirm the action by clicking Okay in the confirmation dialogue box 11 1 1 5 Using Data Manager to view Activity Logs All the activity in your caf including customer account loyalty realisation when customers receive loyalty units printing payments made into customer accounts Jiffy Client station uptimes and ticket account usage is logged so you can view the data at anytime To be able to view activity logs with Data Manager you must be logged in with an account that has the View Activity Logs permission To view activity logs in the Jiffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Logs in the Activity menu In the Activity Logs dialogue box a number of options are available to you to help you refine your search so you can quickly find what you are looking for From the Display logs generated options specify the appropriate timeframe To restrict the search to the current day for instance choose the between and option 68 69 and specify the day s date in both date fields You may further refine your search by specifying the type of results you would like to see in the Type drop down list You can view detailed
150. ur data within the period you last backed up your database and restored it For instance some customers may have exhausted their tickets while some customer account holders may have changed their passwords These changes would be lost if you restored data from an earlier backup you made before the changes took place However being able to restore any data is be better than nothing at all especially in the face of complete data loss However a very recent backup should be used 11 1 2 3 Defining a Schedule for Automatic Database Backup You can easily define a schedule to help you automatically backup your database instead of having to do it manually Currently you can only define a schedule for daily backups the database backup will occur once everyday at a particular time To define a schedule for automatic database backup in the Jiffy Web Console tree click the Tools branch to expand it Click the Data Manager leaf to display its menus and then click Auto backup in the Database Assistant menu In the Daily Data Auto Backup dialogue box specify whether or not you want to enable automatic database backups Enter the path of the directory in which you would 70 71 like to automatically backup the data e g c databackup This directory may exist or be created on another drive but for performance reasons the drive should be installed on the same machine as the Jiffy Application Server is running on Select the tim
151. uters may have Jiffy Client installed and running on them In this scenario you must employ Client based Print Monitoring and Billing After installing and sharing your printers on the respective computers you must install the print drivers on all other computers that have Jiffy Client installed as described in section 1 4 2 3 below 2 Printers directly attached via the LPT or USB port for instance to the Jiffy Server machine and shared e g Printer A and Printer B both connected to the Jiffy Server Machine In this scenario you may employ either Client based or Server based Print Monitoring and Billing After installing and sharing your printers on the Jiffy Server machine you may install the print drivers on the Jiffy Client stations as described in either section 1 4 2 3 or 1 4 2 4 below 3 Printers directly attached to the network via a TCP IP based print server device or interface In this scenario you must employ Client based Print Monitoring and Billing For details on how to install print drivers for use with your print server please follow the instructions in its documentation 1 4 2 3 Installing Print Drivers for Client based Print Monitoring and Billing This section describes how to install your printers drivers for Print Monitoring and Billing on each of your computers before or after you have installed Jiffy Client in a Client based scenario as described in section 1 4 2 2 above After installing your printers and sharing t
152. wed programs as described above Select the program s in the Run Programs dialogue box and click the Remove button After starting or stopping Jiffy Client for the applied changes to take effect reboot the station Note e Be careful how you use this feature Always make sure that you start J iffy Client with the preferred Microsoft Windows user account so that any system changes will be made to only this account The changes made to this user account will be undone whenever you stop J iffy Client 9 2 2 5 Specifying The Welcome I mage on J iffy Client stations The Welcome Image is the image that is displayed on available or idle J iffy Client stations You can change this image using the same image or different images on each station to suit your needs You may want to replace the default image with one that advertises your caf as well as other services you render The image should have the following dimensions 500 pixels width x 400 pixels height and may be a bitmap jpeg or gif file Animated gif images may be used to enhance the delivery of your messages The latest version of J iffy Client contains an animated version of Jiffy s default welcome image The image file jiffy anim img gif is located in the images folder under the directory in which you installed Jiffy Client You could set it as the welcome image to get an idea of what you could achieve with your own images To be able specify the welcome ima
153. wer failure or any other mishap However this frequent database update means that 60 write operations initiated by J iffy Server during billing alone are carried out by the computer s hard drive per hour You may also have other software applications installed on the server that regularly update its hard drive The possibility of hard drive wear and tear may be minimised if you set the update interval option to a higher value than the default value of 1 minute To do this in the Database Properties menu click Database Options In the Database Options dialogue box select a value appropriate for your operational environment from the Database update interval drop down list The default value is 1 minute The changes will take effect the next time J iffy Server is started Click Close when you are done Note For billing information and station uptime logs to be properly written to the database e If you need to shut down the Jiffy Server machine you must ensure that you shut down your Jiffy Client stations if they are currently connected to the server and then stop the Jiffy Server using the Jiffy Web Console before turning off the server machine e f you need to shut down and restart the Jiffy Server machine even while your Jiffy Client stations are connected to the server you should stop the J iffy Server 21 22 first using the Jiffy Web Console before shutting down and restarting the server machine
154. wn any of the stations you must select them from the list of active stations in the Jiffy Stations window and click the Shutdown button Confirm the action by clicking Okay The selected stations will be shutdown as requested 9 2 3 3 Rebooting active J iffy Client stations To reboot any of the stations you must select them from the list of active stations in the Jiffy Stations window and click the Reboot button Confirm the action by clicking Okay The selected stations will be rebooted as requested 9 2 3 4 Locking Unlocking active J iffy Client stations You may want to lock and later unlock a Jiffy Client station to for instance forcefully log off a customer or to make it temporarily unavailable for use by anyone To lock or unlock any of the stations you must select them from the list of active stations in the Jiffy Stations window and click the Lock Unlock button Confirm the action by clicking Okay Each of the selected stations will be locked or unlocked as requested depending on its previous status If a station was locked before you clicked Lock Unlock it will be unlocked If it was unlocked not locked it will be locked Note e Locking and unlocking a station is useful whenever the J iffy Client log in panel becomes disabled and the mouse cursor enters the wait state No one will be able to log in to a station if its log in panel is in such a state This may happen when a customer or user
155. word on the PCs where the printers are installed and shared e Itis important that you opt to replace any previous print drivers if you are prompted e f you are connecting to a printer directly attached to the network via a TCP IP based print server device select Standard TCP IP Port in the Select the Printer Port dialogue box and provide the needed information to complete the installation of your printer according to the device manufacturer s documentation e After installing your printer open its properties dialogue box In the Advanced tab ensure that the option Spool print documents so program finishes printing faster is selected If Print directly to the printer is selected and Print Monitoring and Billing is enabled the computer will hang if someone attempts to send a print job to the printer while Jiffy Client or Jiffy Server is running e After installing your printers on all your stations and ascertaining that Print Monitoring and Billing is working properly to ensure that users cannot add or delete printers on your stations you may define in addition to others the following two security policy settings 1 Disable deletion of printers 2 Disable addition of printers Refer to section 5 3 1 1 in Chapter 5 of this document to see how to define a security policy for your Jiffy Client stations 1 5 Uninstalling Jiffy 1 5 1 Jiffy Application Server If the Jiffy Application Server is running you must stop the
156. y Client stations When you are done click Close The Jiffy Client station options are described below Print Monitoring and Billing Type specifies whether print monitoring if enabled and depending on where your printers are on the network should be Client based or Server based If your printers are attached to any of your stations including the Jiffy Server computer you may choose the Client based option Note that you must choose this option if all your printers are directly connected to one or more of your stations but not to the server machine It is the more flexible of the two options as it enables you to monitor your printers regardless of how they are connected to the network When you choose this option Print Monitoring and Billing will be carried out on the Jiffy Client stations However you will not be able to monitor and bill customers who bring their own laptops or PCs to your caf when they print because the Jiffy Client software will not be running on their machines If your printers are attached directly to the J iffy Server machine and shared over the network you may choose the Server based option Note that you should not choose this option if all your printers are not directly connected to the Jiffy Server machine Although less flexible than the Client based option it is more secure and simpler to implement With this option specified Print Monitoring and Billing will be carried out on the server No one will be a
157. y downloaded and saved any updates on the server machine See section 1 6 2 in Chapter 1 of this document for details To dismiss the window click the Close button 62 63 10 Accessing Jiffy Client stations 10 1 Customer Tickets In a business environment you want access to your PCs and services restricted to only paying customers and authorised personnel One of the means through which users can gain access is with Customer Tickets To learn about generating and activating customer tickets see Chapter 7 of this document 10 1 1 Customer Ticket Usage Scenario 10 1 1 1 Using Customer Tickets to access stations To log in to a station with a customer ticket in the log in panel of Jiffy Client make sure Ticket is selected as the usage option Enter the Ticket ID and password of the ticket you intend to use and click the Log In button If the ticket is valid you will be notified of the ticket s current balance To continue and display the Jiffy Client main window click Okay in the notification dialogue box Jiffy Client v1 1 0 ID 1671d43b Expires 26 06 2005 12 07 04 Units Min 2 00 LA Log off Units Left 8 27 Add Ticket Time Spent 00 03 22 Time Left 00 04 08 2 Vereen E Hide Window Charges Station Usage 5 73 Printing 0 00 Figure 10 1 Jiffy Client main window with an active Customer Ticket When a customer ticket is used to gain access the left hand side of the Jiffy Client window shows the usage det
158. y group select it in the Group Summary list and click Edit When you finish editing the group click Save in the Edit Group dialogue box Click Close to dismiss the dialogue box To delete one or more groups select them and click Delete Confirm the action by clicking Okay You may click the Refresh button in the group summary list to see a listing of the newly created groups or to view changes made to the list 38 39 To view the members of any group select the group in the Group Summary list and click the Members button This brings up the Group Members window containing a list of the members of the group To add one more members to this group click the Add button In the Add Group Members dialogue box enter the user names of the users you would like add to this group separating them with a comma You can only add existing users to a group using this method see section 6 1 2 1 below for details on how to create users When you are done providing the user names click the Add Users button to add the users to the selected group Click Close to dismiss the Add Group Members dialogue box To remove one or more members from a group select the members s in the Group Members list and click the Remove button Confirm the action by clicking Okay Note e Auser must belong to at least one group for the user to be able to exercise any set of individual permissions that he she may have If you r
159. you may wish to have Happy Hour Peak Time and Off Peak Time rates When a customer logs in to a Jiffy Client station with a ticket or account Jiffy first checks to see if you have set any special rate for that station If you have not Jiffy will then check to see if you have defined any yearly monthly or weekly rates that are applicable in that order If no applicable rate is found Jiffy will finally check to see if you have defined any day night time rate for that time of day or night If you have Jiffy will disregard the rate that applies to the ticket or customer account and use the day night time rate you have set to bill the customer instead To create a new day night time rate or view existing day night time rates click Day Night Time Rates in the Site Properties menu of the Site management tool The Day Night Time Rates window containing a list of the currently available day night time rates will be displayed This list will be empty if you have not yet defined any day night time rates Click the New button to add a new day night time rate to the list In the Day Night Time Rate dialogue box select the start and end times from the Start and End drop down lists respectively and select the rate to apply to the period from the Rate drop down list This list will be empty if you have not yet created any rates for your site see section 5 3 1 4 above for details You may create additional day night time rate
160. you want to use the Jiffy Web Console 84

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