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Troubleshooting

1. any number of errors can appear on a station that loses contact with the file server the main computer If you see unexplainable errors on a network station ensure the network connection is sound restart the station and see if the problem goes away If the problem persists call us 292 Appendix A TROUBLESHOOTING TimeWise Reference TimeWise freezes on the opening screen at Please Wait I can t view TimeWise for DOS clearly on my monochrome display I m typing but nothing is happening TimeWise is having trouble on my LANtastic network Still no answer TimeWise User s Manual Problems Without Error Messages Some problems do not have error messages associated with them Here are some examples There are far more situations described in the online help topic Problems Without Error Messages Cause There is not enough conventional RAM memory under 640K available to launch TimeWise Solution Once you are sure you have waited long enough refer to the instructions for Not Enough Memory on page 285 Cause TimeWise for DOS wrongly thinks your computer has a color monitor Solution To insist to TimeWise that you have a monochrome monitor launch TimeWise with the MONO command line parameter From a DOS prompt instead of typing TIMEWISE or TW type TIMEWISE MONO or TW MONO From Windows edit the Properties of the TimeWise icon adding MONO to the command lin
2. fix your hard disk with the help of your computer dealer If TimeWise still does not work continue from Step 5 Also check for viruses They can do all sorts of nasty things Use a program such as Symantec Anti virus to search out and remove viruses Appendix A TROUBLESHOOTING 277 Error Messages Some error messages appear centered in a box with the choice to Cancel or Ignore After you have read the message choose Cancel to leave TimeWise unless instructed by this documentation or our technical support staff to choose Ignore If you choose Ignore you are essentially telling TimeWise to continue even though something is wrong kind of like running a red light you may get away unharmed or you could get really damage something Sometimes TimeWise can fix a problem automatically in which you also have the choice to Retry so you can attempt to continue from where you were Whenever you wish to turn off your computer always leave TimeWise first if possible By turning off your computer with TimeWise running you risk damaging your information files Some error messages originate from the operating system For these you can consult your computer and operating system documentation for additional information Abort Retry Fail See Other Error Messages on page 285 E Bad command or filename This suggests Windows or DOS cannot find a program file Most likely you have misspelled a command or are
3. 275 Error message 2 Check the Problems Without Error Messages section 3 Exit TimeWise and restart 4 Perform First Aid 5 Re install TimeWise Troubleshooting Guide Follow these steps to fix TimeWise and get back to work Start at Step 1 In these instructions the offending command refers to the command you were using when you discovered a problem Is there an error message If not go to Step 2 Network note If ranning TimeWise on a network ensure your station has not lost communication with the server computer If so you may see various misleading messages due to TimeWise losing contact with your information If there is an error message look up the message in the Error Message topic of the online help or follow one of these two paths m Message in a box titled Network Delay go to the Networks topic in the online Help m All other messages go to Error Messages on page 278 After following the documentation s instructions test the offending command Ifthe problem has been resolved well done If it fails go to Step 1 If the error message persists and the explanation does not help go to Step 2 Consult the Problems Without Error Messages section starting on page 293 Ifyou find the answer hurrah Ifyou do not find a solution there go to Step 3 Exit TimeWise if you are still in it Turn off your computer Turn it on again Try to launch TimeWise IfTimeWise l
4. 3 3 or later is required You are using DOS x x Your computer s operating system is not recent enough to run TimeWise Upgrade DOS to a version of 3 3 or later or use an earlier TimeWise version mE ESO and ESL files don t match E File does not exist E File access denied Resource files are damaged or missing Re install TimeWise program files If you see this message under Windows 95 98 or NT followed by the message you cannot proceed TimeWise cannot find the file NET2 TXT ona networked installation this likely indicates an illegal use of UNC If using Windows 95 98 or NT built in peer to peer networking you cannot always directly reference the networked drives using UNC universal naming convention For example server c Time Wise timeww exe will not work as a pointer where server is the name of the computer and c is the name of the drive where TimeWise shared files are located Instead your network administrator must map the shared drive to a letter and then use the drive letter to access the shared folder In this example you would map server c to local drive E and then specify E TimeWise timeww exe as the location of TimeWise in the Time Wise icon This message indicates that a file has a read only locked attribute that should not On a network this message appears if more than one user attempt to use a single user version of TimeWise simultaneously You must have a multiuser version of TimeWise to use th
5. This can cause a number of problems You must find a way to have each program access it s own CONFIG FP file if it is not obvious to you how to achieve this please contact TimeWise Technical Support m Since XXXXXX cannot be found in ARCUSTO1 DBF SBT s records cannot be updated This message shows TimeWise cannot find an SBT customer associated with the TimeWise client If you do not see this message and TimeWise offers a printed report during Open Client Profile either the ARCUSTO1 DBF file in the SBT directory is missing a problem worth investigating or the Bookkeeper is not set to SBT in Financial Preferences E System integrity error If this message appears while running TimeWise from Windows it indicates a shortage of conventional RAM or that the F parameter of SHARE is not large enough mE Someone Else Is Using TimeWise According to the program s records someone else on the network is still using TimeWise which is not allowed when using the Backup command If this is inaccurate perform First Aid to correct the user record TimeWise User s Manual Appendix A TROUBLESHOOTING 289 Em System resource exhausted This message can appear when the DOS SHARE command is run when not on a network Restart the machine without running SHARE if feasible If it is important to load SHARE for the benefit of other software configure TimeWise as if you are using a multiuser edition If this message appears when c
6. because the NET TXT file is missing This indicates that TimeWise cannot find a file it needs If the file is a system file you must reinstall TimeWise If the file is an information file restore from your most recent backup If the file is NET TXT TimeWise likely cannot find any files because it is somehow looking in the wrong folder Check that the named file is present in the TimeWise folder If it is try installing TimeWise in another folder or drive If running on a Windows 95 98 or NT network also refer to the error message File Does Not Exist above TimeWise User s Manual Appendix A TROUBLESHOOTING 291 E Your TimeWise trial license has expired Call David Berman Developments for your Unlocking Key Other Error Messages Network Note This message appears after your 30 day trial license has expired Contact David Berman Developments 800 665 1809 fax 613 728 2867 or email sales timewise net or your authorized TimeWise reseller to purchase an Unlocking Key for a full license to TimeWise If the message you saw did not appear above check for more obscure messages in the Error Messages topics of the online Help Any other error message that appears concerns the use of the printer disk drive or other connected device For instance TimeWise may want to use a device that is not ready Examples include an open disk drive door an unconnected printer cable or a high density floppy disk in a low density drive Th
7. block of memory available to application programs To determine this amount choose About This Macintosh from the Apple menu The dialog box that appears reveals this amount It is not recommended that you specify a current size less than the suggested size Attempting to run TimeWise with too little memory may considerably degrade performance For more information see the Optimizing Your System section of the Installation and Macintosh Features Guide For more information about managing memory on the Apple Macintosh see the related section in your Macintosh User s Guide All platforms This error message originates from the operating system consult your operating system documentation for additional information Also refer to the Error Messages help topic in the on line help for additional information on this type of message E Invalid directory Try installing Time Wise in another folder or drive E Invalid printer redirection See Printer not ready on page 287 mE Memo file invalid missing This message indicates that an information file with the extension FPT or DBT has become corrupt or is missing Restore from your most recent Backup mE Memory protection fault This message indicates a problem with how your computer is managing memory If you are not using the TimeWise extended memory mode try it This option is invoked by default on 386 or faster computers with at least two megabytes of available extended memory
8. dates on page for further instructions Windows 3 x Use the About command from the File Manager s Help menu to learn how much RAM is available DOS Windows There is not enough conventional memory to do what you have requested An extended memory manager like EMM386 or QEMM will make more memory available to TimeWise It is essential that you use an extended memory manager of some sort to be making proper use of your computer QEMM 8 is particularly helpful with Windows 3 1 where insufficient GDI resources are causing Insufficient Memory errors DOS Windows If you cannot launch TimeWise for Windows or TimeWise for DOS because of a lack of memory and you need to back up TimeWise information type these commands at a DOS prompt C CD TIMEWISE TWZIP assuming Time Wise is on hard disk C directory TIMEWISE To restore place the last disk of the Backup Set in disk drive A and type Cs CD TIMEWISE TWUNZIP assuming Time Wise is on disk C directory TIMEWISE If the message appeared while Restoring the Restore was not successful If the message recurs or you prefer it not appear in the future free more RAM by removing resident programs that load before you run TimeWise They are found in the Windows or Macintosh Startup folder or for TimeWise for DOS in the AUTOEXEC BAT or CONFIG SYS file in the root directory of your hard disk DOS In DOS use the MEM command at a
9. is in the directory path It is possible on a network that an administrator will have relocated the TWUSER DBF for a particular user by setting up a separate CONFIG FP file CONFIG FPW for TimeWise for Windows CONFIG FPM for TimeWise for Macintosh for that user For more details on this consult the Speeding Up TimeWise section of the online help m Could not allocate segment See Not enough memory on page 285 m Could not find the application program that created the document named TWHELP HLP Your Macintosh has not yet associated the file TWHELP HLP with the Microsoft Help Engine Restart your Macintosh If the problem persists go to the TimeWise Resource folder and launch the TimeWise Help Engine launching it once should permanently fix the problem Database is not ordered Database operation invalid while indexing Index does not match database file Recreate Index Index file does not match database Index tag not Invalid index Record is not Record is out Disk full in index of range Choose Ignore then perform First Aid choose First Aid from the Tools menu launch First Aid from the desktop or type FIRSTAID at a DOS prompt You are out of hard disk space TimeWise is trying to write some information and has nowhere to put it Clear at least one megabyte of additional space on your hard disk and start TimeWise again 280 Appendix A TROUBLESHOOTING TimeWise Reference m DOS
10. reading BUFFERS 8 or another number The higher the number the more memory consumed Save conventional RAM by reducing this number You can get this message after launching and exiting programs repeatedly in a Windows session as Windows does not always release all memory gradually running out of memory To fix this simply restart Windows You can reduce the chance of this happening when running TimeWise for DOS from Windows by editing the PIF file or Windows 95 98 or NT Properties to give TimeWise more memory Appendix A TROUBLESHOOTING 285 E Not enough memory to USE DATABASE See Insufficient memory on page 282 m One User in Two Places At Once On a network TimeWise does not allow the same user logged onto more than one session at a time If a session ends unexpectedly such as due to turning off a computer without leaving TimeWise first the record of logged on users becomes inaccurate Correct this with the First Aid command E Open error in XXXXXXXXXX XXXXXXXXXXXXXXX YYYYYYYY YYY DOS nn If this message recognizable by the letters DOS followed by two digits at the extreme right occurs predictably then the value of nn suggests the nature of the problem 3 Cannot find a directory YYYYYYY such as INVOICE that should exist 32 Sharing violation someone else is using the file you have requested 33 Lock violation someone else is using the file record you have requested 36 Sharing buffer overflow 50 N
11. About this appendix What can go wrong We are here to help TimeWise User s Manual Appendix A Troubleshooting Having trouble with a computer can be very frustrating We do our best to provide a high standard of customer support This appendix explains strategies to deal with situations that may frustrate you If you cannot find an answer in our documentation or on line help contact us There are three types of situations that can cause a problem 1 Something happens to your TimeWise information This is likely if the computer was turned off without first leaving the TimeWise program 2 Somehow the software TimeWise or the hardware the machine becomes damaged 3 You discover a bug or error in our software There are no known bugs in TimeWise when released However it is possible that certain combinations of use not encountered before have uncovered a problem If you are confident you have found a bug please call us If you work through the Troubleshooting Guide and still cannot fix the problem email for support at support timewise net or call at 613 235 9433 Have your member number ready and the TimeWise version number in About from the Help menu Explain what you are asking of TimeWise Give as much detail as possible including error messages Please be calm and patient Problems always occur at the worst times keep in mind that the support rep is there to help Appendix A TROUBLESHOOTING
12. If you are using extended memory mode try defeating it by launching TimeWise with an X command line option if you are launching TimeWise or TimeSave for DOS from Windows 3 1 you can do this by modifying TIMEWISE PIF using the PIF Editor to give EMS but no XMS to the program In Windows 95 98 or NT click the icon for the program in My Computer then click Properties on the File menu TimeWise User s Manual Appendix A TROUBLESHOOTING 283 E Memory variable file is invalid This message s appearance when launching TimeWise or TimeTool indicates corrupt TWUSER files Choose Cancel exit or quit the program and reinstall TimeWise E Network Delay Refer to the Networks topic in the online Help E Network violation This message appears when trying to run a multiuser version of TimeWise with network software that demands that certain TimeWise files have a read only locked shareable status Achieve this with the Windows Properties command Macintosh Get Info command or DOS s ATTRIB command All other files should be read write unlocked shareable These are the files that must read only locked in the TimeWise folder or in the Time Wise Resource folder on a Mac EXE ES BAT COM KBP OVL ELD BMP EB TWHELP TWUSER No database in USE If you see this message contact TimeWise Technical Support support timewise net E No parameter statement found This e
13. TimeWise continues after recreating the index Appendix A TROUBLESHOOTING 287 The first time you launch TimeWise after running INSTALL this message appears as TimeWise rebuilds index files Note that this does not take care of all the possible problems associated with corrupt index files A corrupt index file may not cause an error message though information files will not act as expected Performing First Aid choose First Aid from the Tools menu launch First Aid from the desktop or type FIRSTAID at a DOS prompt fixes all corrupted index files mE Resource Manager internal consistency error This indicates a possible memory conflict If using TimeWise for DOS from Windows with a windowed screen specified in the TIMEWISE PIF file try switching to a non windowed screen by reinstalling the TIMEWISE PIF file from the TimeWise distribution disks or changing the PIF using the Windows PIF Editor If using TimeWise or TimeSave for Windows try loading Windows with the parameter D SV XF on the WIN command line E Run command failed This error occurs when TimeWise cannot run an external program required to perform the desired activity Besides TimeWise having not performed the requested command everything else is OK This message suggests a shortage of available conventional memory It is likely that other programs loaded into memory before running TimeWise are using so much RAM that TimeWise does not have e
14. aunches go to Step 4 If TimeWise does not launch go to step 10 Choose First Aid from the Tools menu If you cannot launch TimeWise in order to do so double click on the First Aid icon on your desktop or type FIRSTAID at a DOS prompt and press Enter Test the offending command If it works TimeWise is fixed Tfit does not work leave TimeWise and go to Step 5 If you own file fixing software such as the Norton Utilities try it now Install TimeWise using Install as described in Chapter 2 Installation and copies of your most recent TimeWise disks or download file Launch TimeWise Ifit launches go to Step 6 If it does not launch run Install with the original copies of your most recent disks or download file If TimeWise does not launch contact us 276 Appendix A TROUBLESHOOTING TimeWise Reference 6 Test the offending command 7 Back up then restore 8 Test the offending command 9 Decide which set of files to proceed with 10 Check your hard disk s health TimeWise User s Manual Test the offending command If it works you have successfully solved the problem Ifthe command does not work go to Step 7 Make an Emergency Backup Set using Backup from the Tools menu or TWZIP Windows DOS only use third party tools on the Macintosh Do not overwrite your existing Backup Sets Then restore using Backup s restore option or TWUNZIP and yo
15. e If you were already using the POP parameter change to POPMONO Cause A keyboard key is stuck Often this is a frequently used key like Shift Solution To prove the cause try another keyboard in your computer Remove the key and clean it If this does not work replace or fix the keyboard Possible Solutions If you are using LANCACHE disable the write caching by specifying AFTER_IO_DELAY and LONG_WRITE at 0 If you are using EMM386 EXE in your CONFIG SYS file do not specify the NOEMS parameter Set at least 4096 files in the SHARE F parameter F 4096 If you did not find a solution to your troubles on this page try the online help topic Problems Without Error Messages as there are far more problems described there If that doesn t help contact TimeWise Customer Support at support timewise net or call 613 235 9433 or fax 613 236 8083 We will advise you on the best course of action If you have discovered an undocumented fault in TimeWise that we cannot help you fix remotely we will try to ship you a fixed release at no charge Appendix A TROUBLESHOOTING 293 This page intentionally left blank 294 Appendix A TROUBLESHOOTING TimeWise Reference
16. e mE Sharing violation reading Drive C This message suggests that a multiuser edition of TimeWise is not installed properly The Working Model is a multiuser edition On a peer to peer network such as LANtastic or Windows For Workgroups this message suggests that the Network Install option was not selected during installation of TimeWise If installing on a server drive you must choose Network Install even if you do not intend to use TimeWise on more than one station Also make sure SHARE is installed properly On a server based network such as NetWare this message suggests more than one station using TimeWise when files that should have shareable attributes do not On NetWare use the FLAG command with an S parameter to achieve this For example FLAG F TIMEWISE S Make the directory shareable with the FLAGDIR command FLAGDIR F TIMEWISE S It can also be caused by SHARE being loaded when it should not be Try removing SHARE If that proves to be the problem and you must have SHARE loaded try increasing the L and F parameters of SHARE One other possible cause of this message is that if you are using Microsoft FoxPro or another program that has been compiled with Microsoft FoxPro and because of this you have a FOXCFG environment variable set that is pointing to another CONFIG FP file specific to the other program TimeWise will be looking at this CONFIG FP file rather than it s own
17. e computer s operating system recognizes that there is a problem and issues a message identifying the device then asks Abort Retry Fail Usually you can continue your use of TimeWise by fixing the problem and then pressing R for Retry For instance if your printer was off and DOS says Write fault error writing device PRN Abort Retry Ignore what it means to say is Where s the printer I m supposed to talking to You can then turn the printer on press R and TimeWise resumes where you left off If you cannot fix the problem then press A for Abort and restart the computer Never press I for Ignore or F for Fail This could make matters worse If this message appears while using the Backup command there is a problem with either the disk drive or the floppy disk Ensure the floppy disk is in the drive with the label side up and the disk drive latch closed Then press R for Retry If the error message persists the floppy disk could be faulty To check the floppy disk try reformatting it with the DOS FORMAT command and try again If that does not help try a floppy disk you know is healthy If the problem persists there is a problem with your disk drive Contact your computer dealer If you see an error message that is not satisfactorily explained here consult the Error Messages section of Help if possible to see if an explanation of the message appears there Otherwise contact us If TimeWise is on a local area network
18. e program on more than one network station at a time m File in use by another This message suggests you are trying to use a single user TimeWise license in a multiuser environment possibly due to upgrading a multiuser license with a single user upgrade This can also occur if running on a computer where SHARE is loaded when it should not be if it must be loaded try setting the F parameter to at least 5120 and the L parameter to at least 500 E General Protection Fault TimeWise User s Manual Please refer to the General Protection Fault help topic in the on line help for extensive information on this type of message If you are seeing this message just before or after seeing the TimeWise opening screen overwrite the file TWOPEN BMP in your TimeWise folder with the file TWOPENBW BMP found on TimeWise for Windows Disk 2 If you are experiencing this problem in TimeSave replace TSOPEN BMP in your TimeWise folder with the file TSOPENBW BMP found on the TimeSave for Windows Disk Appendix A TROUBLESHOOTING 281 Em It seems unlikely that it is really January 1 1980 as reported by this computer The most recent job was started on August 30 1998 You may corrupt data if you use TimeWise with the wrong date E Insufficient memory This message indicates that TimeWise suspects the date that the computer is using is incorrect If you agree that it is incorrect refer to the problem discussion TimeWise is suggesting ridiculous
19. etwork request not supported 51 Remote computer not listening 52 Duplicate name on network 53 Network name not found 54 Network busy 56 Network BIOS command list exceeded 57 Network adapter hardware error 58 Incorrect response from network 59 Unexpected network error 60 Incompatible remote adapter 61 Print queue full 62 Not enough space for print file 63 Print file deleted not enough space 64 Network name deleted 65 Access denied to the file YYYYYYYY YYY 66 Network device type incorrect 67 Network name not found 68 Network name limit exceeded 69 Network BIOS session limit exceeded 70 Temporarily paused 71 Network request not accepted 72 Print or disk redirection paused 88 Network device fault 286 Appendix A TROUBLESHOOTING TimeWise Reference m OS x86 Cannot find operating system kernel Phar Lapp E Printer not ready mE Program too large E Reorganizing TimeWise User s Manual On a network this suggests that the file FOXD250A ESO or FOXDX25A ESO is not marked as read only as it should be This suggests a problem allocating expanded memory in the extended memory mode Defeat the extended memory mode with the X command line parameter This error can occur anytime in the printing process when TimeWise is unable to send information to the printer This can be due to the printer being off out of paper not on line or not properly connected A problem with a print spooling pro
20. gram that is running concurrently can cause this message as well If this message appears regarding a network printer read the section Printing On A Network in the Appendix B Specific Installations This error can suggest a timeout problem where a network is not waiting long enough for the printer to be ready If so you may fix the problem by adding or increasing the TIME parameter in file CONFIG FP CONFIG FPW in TimeWise for Windows CONFIG FPM in TimeWise for Macintosh TimeWise offers to Retry If you choose Retry TimeWise tries to send information to the printer If you choose Ignore the entire print operation is canceled and you continue from where you were before making the request If the message appears while TimeWise is drafting an invoice or estimate not printing but drafting it suggests that the INVOICE folder that should be in your TimeWise folder cannot be found If the message appears while TimeWise is in the midst of creating an editable report it suggests a technical problem with your hard disk The printer is fine but the hard disk requires servicing See Run command failed on page 288 This is not necessarily a problem It is caused by either TimeWise detecting a corrupt index file or TimeWise not finding an index file that should exist When this happens TimeWise displays the message and proceeds to recreate the index or indexes You need not intervene
21. hoosing Help and TimeWise is situated in a folder that is not directly off the root folder try moving TimeWise to a folder directly off the root folder E This program cannot be run in DOS Mode This message appears when trying to launch TimeWise or TimeSave for Windows from a DOS prompt You must launch these programs from inside Windows E TimeWise needs at least 1024K free hard drive space You only have 500K TimeWise insists on at least a megabyte of free hard disk space to launch Delete unnecessary files and try again mE Too many files open See Not enough memory on page 285 and Not enough DOS files are available on page 285 On NetWare ensure that the SHELL CFG or NET CFG is set up and located as described in Chapter 2 Installation and try using VLM drivers instead of NLM drivers mE Too many variables open Ensure all copies of CONFIG FP and CONFIG FPW include a setting of at least MVCOUNT 485 E Unrecoverable error in line nnn This message suggests an anomaly in the INSTALL program Please contact us E Unable to locate FoxPro support library This message indicates that the file FOXW25B ESL is missing Reinstall TimeWise for Windows E Use of transgressed handle This message suggests a hardware failure of some sort 290 Appendix A TROUBLESHOOTING TimeWise Reference E Variable xxxxxxxx not found This usually indicates that file STUDIO DBF is corrupt Restore from your mo
22. need simply wastes conventional memory On NetWare it is possible to set it too high do not exceed 130 Read Chapter 2 of the Getting Started Manual Installation to learn how to alter the CONFIG SYS file Also on a network check the network installation instructions in Chapter 2 There is not enough conventional RAM the first 640K of RAM available to launch TimeWise This message comes from DOS so consult your DOS documentation for additional information Other programs are loaded that are using conventional memory memory under 640K that TimeWise needs Restart your computer and try again If this does not help remove RAM resident programs loaded from the AUTOEXEC BAT file if unsure how to edit the AUTOEXEC BAT file consult your DOS documentation Then restart your computer and try to launch TimeWise again If running TimeWise for DOS on a 386 or faster computer with at least 2 megabytes of extended RAM available the extended memory mode is invoked allowing TimeWise for DOS to use only 300 k of conventional RAM If possible ensure you have this much extended memory available Also ensure that the X parameter is not specified in the batch or PIF file that loads TimeWise as it defeats extended memory mode If you are using DOS 6 or greater try running MEMMAKER to free conventional memory by using more non conventional memory The CONFIG SYS file can consume conventional RAM it likely contains a line
23. not in the current drive Try typing these DOS commands at a DOS prompt Cs assumes TimeWise is on drive C CD TIMEWISE assumes TimeWise is installed in directory TIMEWISE and press Enter at the end of each line Then try to launch TimeWise again If this does not work TimeWise is likely not installed properly on your hard disk Run INSTALL again If this message appears while using the Backup command your computer s COMSPEC setting may not be configured properly Consult your DOS documentation for more information 278 Appendix A TROUBLESHOOTING TimeWise Reference E Cannot locate desired version of FoxPro TIMEW EXE cannot find the file FOXD250A ESO or FOXD250A ESL Re install TimeWise to fix this problem These files are normally in the directory in which you installed TimeWise On a network the network administrator may have relocated these files to another directory or local hard drive indicating in the CONFIG FPW file or CONFIG FP file in TimeWise for DOS where TimeWise is to find them E Cannot locate selected database Cannot open file This message suggests that an information file is missing or corrupt You can repair database files with a utility program such as Norton Disk Doctor If that does not help restore from your most recent backup thus losing all activity since then Then restart TimeWise and try the same operation again If you are considering rest
24. nough Re start your computer and try again If that does not work remove RAM resident programs called from your AUTOEXEC BAT file consult your DOS documentation if you need instruction on how to edit this file or make at least two megabytes of extended memory available so that TimeWise can load into extended memory Then re start your computer and try again Another possible memory hog is the CONFIG SYS file in the root directory of your hard disk It likely contains a line that reads BUFFERS 8 or another number If this number is high it consumes more conventional memory Therefore a potential solution is to reduce this number Another possible cause is the DOS environment variable COMSPEC If it is not set properly TimeWise cannot carry out DOS commands properly as it cannot find and load COMMAND COM Consult your computer dealer for advice If this error occurs during Backup TimeWise does not switch from Backup Set A to B or vice versa since the Backup was unsuccessful E Sector not found There is a physical problem in using your hard disk or floppy disk drive Consult your computer dealer for assistance TimeWise offers to Retry If you choose Retry TimeWise tries again continuing operation from where you were when the message appeared If you choose Cancel TimeWise forces you to leave the program Do not choose Ignore as information could become damaged 288 Appendix A TROUBLESHOOTING TimeWise Referenc
25. ny DOS prompt to learn how much RAM is available If the message appears when using the Run command from the TimeWise for DOS Tools menu the DOS command or program invoked by Run is too large to run within TimeWise If running on a 386 computer or faster with at least two megabytes of extended RAM available TimeWise for DOS automatically runs in extended memory mode loading into extended memory and using only about 300 K of conventional memory Therefore if you are using a 386 computer or faster and do not have that much extended RAM available try making it available We recommend you upgrade to DOS version 5 or greater DOS 5 can make more RAM available to TimeWise and other programs potentially eliminating any lack of memory problems Macintosh The Macintosh Finder allows you to change the amount of RAM 282 Appendix A TROUBLESHOOTING TimeWise Reference allocated to an application To change the amount of RAM available to TimeWise for Macintosh quit TimeWise and make the Finder the active program Select the TimeWise icon in the TimeWise folder From the File menu choose Get Info A dialog box appears displaying a variety of information about the file In the lower right corner information about the Suggested and Current size of the application displays In the Current size box enter a value that is greater than or equal to the suggested size This amount can be less than or equal to the largest unused
26. oring only one file since only one file has trouble don t Information files are synchronized if you restore only one file databases may no longer correspond which can lead to a worse situation This message suggests that a program file has disappeared or become so damaged that TimeWise cannot recognize it Back up your information then run INSTALL to reinstall TimeWise Running INSTALL does not affect any existing information unless you specifically instruct INSTALL to replace it On a NetWare network this can be caused by SHARE EXE being loaded in the AUTOEXEC BAT file Try removing SHARE EXE and see if the problem goes away If that solves the problem and you need SHARE for some other program try increasing the value of SHARE s L and F parameters m Cannot open file TIMEWISE SBT TimeWise User s Manual This message suggests TimeWise is having trouble locating or using an SBT file Reindex Files in SBT Appendix A TROUBLESHOOTING 279 E COLORSET RESOURCE NOT FOUND This error suggests that the file TWUSER DBF is not available Re install TimeWise to fix this problem On a Windows or DOS network this error can occur if the TWUSER DBF does not have a read only attribute To fix the problem type this command at a DOS prompt ATTRIB R C TIMEWISE TWUSER DBF This example assumes that TimeWise is in the directory TIMEWISE on drive C and that the directory containing the ATTRIB command
27. rror occurs if you try to launch TimeWise with an illegal parameter on the command line For example if you type TIMEWISE BANANA at a DOS prompt the parameter BANANA means nothing to TimeWise Not enough disk space for G 86569984 TMP This message suggests that you have run out of space on the drive where TimeWise stores temporary files usually the drive where TimeWise is installed If you modified the CONFIG FP file or CONFIG FPW file in TimeWise for Windows or CONFIG FPM in TimeWise for Macintosh to reassign where temporary files reside it could refer to a local hard drive or RAM drive Choose Cancel and free some space If using a task switcher such as the DOS Shell switch to DOS delete files on the drive named in the message and then choose Ignore to continue 284 Appendix A TROUBLESHOOTING TimeWise Reference Not enough files Not enough DOS files are available so you cannot use TimeWise yet m Not enough memory TimeWise User s Manual If you see one of these messages the number of FILES in the CONFIG SYS file of your hard disk s root directory is not large enough For most systems FILES must equal at least 70 On network file servers the minimum may be higher Consult your network documentation for a suggestion If that does not help try increasing the number by 10 until the message no longer appears You could increase it by a larger amount to be sure Having more FILES than you
28. st recent backup For a technical discussion on how to possible fix such a situation using TimeTool refer to the Error Messages of on line help m You are about to start job or estimate number 12345 and yet the last one started was 12347 If this doesn t make sense ASSIGN DBF may be corrupt If so answer no and restore from your most recent backup set Do you wish to start number 12348 instead This message indicates that the suggested number for the new job or estimate does not follow sequentially after the last job number started This is normal if you have just changed the next job number through the Next Number command from the Setup menu If this condition is a surprise then the file ASSIGN DBF is probably damaged and you will likely have to restore from your last backup If you would like to attempt to fix the database with some other computer program the file in question is ASSIGN DBE If this is inaccurate then it can indicate a corrupt database or something strange we ve never seen before m You are trying to run TimeWise with data structures from an earlier version You must Convert first then run the new version This message appears if you are upgrading from Art but you have not run the necessary Convert program first For more information on Convert contact TimeWise technical support If this is inaccurate then it can indicate a corrupt database or something strange we ve never seen before E You cannot proceed
29. ur most recent Backup Set either A or B Perform First Aid from the Tools menu Exit TimeWise Try to launch TimeWise again If TimeWise will not launch try Step 7 again with your second most recent Backup Set If it still will not launch contact Time Wise technical support If TimeWise launches go to Step 8 Test the offending command If it works go to Step 9 Ifthe command does not work go to Step 7 but use your least recent backup this time TimeWise is working again however some or all of your current information files are corrupt TimeWise now contains the information from the backup you restored in Step 7 TimeWise is now as it was the day you made that backup The Emergency Backup Set contains an up to date version of your corrupted files If you would like to try to fix them contact us In Windows or DOS run SCANDISK Refer to your Windows DOS documentation for information on how to use SCANDISK and how to interpret its report If SCANDISK is unavailable use CHKDSK instead You cannot run CHKDSK on a network drive Boot the server computer without loading the network then run CHKDSK If using Netware this will not work you must instead use Novell s own disk checking utility program On a Macintosh use Disk First Aid found in your Apple Extras Folder or a third party utility such as Norton Disk Doctor If your hard disk is healthy go to Step 4 Ifyou have a technical problem

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