RHUB User Manual
Contents
1. To change the color choose the menu item Tools then Preferences and choose the relevant option The High Quality color setting is recommended for its combination of speed and image quality 4 17 Stop Additional Attendees As the meeting presenter you can stop any further attendees from joining the meeting Click the menu item Tools then select Stop new attendees from joining 4 18 Remove Attendees As the meeting presenter you can remove attendees from the meeting In the Attendees list right click the attendee s name and choose Remove this attendee Give Control Make Presenter Make Panelist Send chat message to Remove this attendee 4 19 Make an Attendee a Panelist A panelist in a meeting can aid the presenter by receiving and responding to chats The host can make an attendee a participant by right mousing on the attendee s name in the Attendees list and choosing Make Panelist Or the host can invite panelists before the meeting starts by selecting the Invite Panelists check box in the Invite Attendees dialog Invite Attendees Invite Attendee Call attendee and say 1 Go to the Meeting Server http demo rhubcom com 2 Click the Join Meeting button 3 Enter the Meeting ID 1493 1447 4 Meeting Password Na password needed 5 Conference Call 1 408 351 1617 USA 1 513 701 3077 USA secondary Access Code 3232169 OR invite by Email Copy Sua Panel2. RH U B TurboMeeting User Manual For PC Users Version 5 0 SP1 RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 support rhubcom com http Awww rhubcom com Contents cile tem 4 OG AIM de e EE 4 i es Ls 4 DEE eeh ee eege 5 TurboMeeting Control Panel and Key Functions for Hresentier 5 Ws Set ng up TurboMeellng EE 6 1 1 TurboMeeting Automatically Upgrades After Server Is Upgraded 8 Hosting an Interactive Nee e 9 JOUNING a E Oe e RTE 13 COMMON TT 15 4 1 Audio Conferencing Using Telephone and Computer Audio 15 4 2 Pausing and Starting Screen Ghamg nn kk nn e kk kk n ek kk kk rrne 18 4 3 Changing Application Sharing cccccceccccceceeseeeeeeceeeeeeeeeesaeseeeesseaeeeeeeesaaeeeeeesseeees 18 4 4 Changing Presente EE 18 4 5 handing Contool EE 19 4 6 tee WEE 19 4 7 OS CUA F IES Te m 21 4 8 Recording optet E E 23 4 9 Blies en EE 23 4 10 MISA VVIRCDO ANG EE 24 411 MISMO AMMO HOM BEE 24 Ace le dl Le tee le 25 ANS Aide the Aedes EE 25 4 14 Disable Recording Funchon nennen nnns 25 4 15 Report for Each User s Meetings nnn 25 4 16 Image Quali eege ee een 25 4 17 Stop Additional Attendees AA 26 4 18 un Le E tal EE 26 4 19 Make an Attendee a Panelist A 26 4 20 Change Language for TurboMeeting UI 27 4 21 Show all TurboMeet
3. TurboMeeting Emphasis using Annotation feature 24 You can change the size of the annotation pen Click the menu item Tools then Preferences Then choose Annotation Pen and select a new size and color and click Save 4 12 Floating toolbar The floating toolbar has the advantage of using very little of the presenter s screen space during a presentation while still providing buttons for the most common features including pausing showing your screen changing presenter changing controller annotation and chat that changes color when a chat message is received Floating toolbar 4 13 Hide the Attendee List As the meeting host you can hide the attendee list from your attendees Click the menu item Tools then Preferences Under General uncheck Attendees can view attendee list and click Save 4 14 Disable Recording Function As the meeting host you can disable recording functions so that none of the attendees can record the meeting session Click the menu item Tools then Preferences Under General uncheck Attendees can Record and click Save 4 15 Report for Each User s Meetings Each meeting host can get a list of their past meetings by clicking the menu item Tools then Report 4 16 Image Quality There are three image quality options available in TurboMeeting that let you choose between speed and image precision e Low Quality fastest e High Quality 2 e ruecolor 24 bit slowest
4. I Properties Status K Type Turbomeeting Printer Driver E Where Print to File Comment Print style Copies d Page Setup Number of pages DI Define Styles Number of copies 1 Memo Style 1 Collate copies Prink range pi o All rows C Only selected rows Geel Gem Choose TurboMeeting Printer to send output to attendee s printer 20 4 26 Emails and Calendar Events Generated for Invites Calendar events for Outlook Mac Mail etc are automatically generated when a TurboMeeting user schedules a meeting An email is automatically generated when a user chooses to invites Le di V i A loin my TurboMeeting sessioni Discuss the new project Meeting EHE Meeting Insert Format Text 7 E a ee E E BH Busy Bg cuu Fe H1 x J Scheduling ue Time Zone Cer cancel Attendees A 15 minutes gt Spelling Meeting Invitation S 7 M ga tategorize H Mates Actions Show Options geng OneNote T subject Join my TurboMeeting session Discuss the new projet 00000 Account Location TurboMeeting EE start time Fri 10 18 2013 3 00 DM All day event End time Fri 10 18 2013 4 00 DM 1 Please join my TurboMeeting session Friday October 18 2013 3 00 PM Pacific Daylight Time f http demo rhubcom com join id 14931447 amp password A Meeting ID 1493 1447 Meeting Password No pass
5. a role to join this remote support session C want my computer to be supported Options to join Remote Support Meeting Here you choose the option I want to work with the meeting Host to support other 5 4 Switching to Training Mode During a support session you as the host may want to show your screen to the attendee to conduct a training session You can Change Presenter so that you are the presenter After the training session you can change the presenter back to the attendee again 5 5 Rebooting from Remote and Auto Rejoining There are situations where the attendee is not available at the system throughout the support session However the host may have to reboot the attendee s computer during the support session To reboot the attendee computer the host simply clicks the Reboot button and chooses the reboot mode Reboot or Reboot to Safe Mode 39 M Lock amp Clase n ea Send Ctrl Alt De Tools mm Stark Webcam Record o Use Telephone Use Mic amp Speakers Conference Call 1 408 351 1612 LSA Access Code 1966742 DIN 9933 Audio view chat history ina message here a ad Meeting ID 1061 9566 R The view window of the remote support host 5 6 Closing Remote Support Session and Locking Computer There are situations where the attendee is not available at the system throughout the support session If the host finishe
6. be created ahead of time by clicking the Poll link in the user s list of scheduled meetings Or the host can create a poll question during the meeting by clicking the Tools menu item then the Poll option Each poll question can have up to five pre determined answers The poll can limit the attendees to voting for just one response or allow the attendees to vote for multiple responses 33 Question 128 character Max What is the meaning of life Responses up to 64 characters per response 1 Try and be nice to people 2 4void eating Fat 3 Read a good book every now and then 4 Get some walking in 5 Live together in peace harmony wi people of all creeds nations Response Tvpe One response only o Multiple responses Interface for creating a new Poll After the poll question is created the host can begin polling the TurboMeeting attendees for responses The attendees will see a window similar to this What is the meaning of life Please select one or mare choices Try and be nice to people Avoid eating Fat Read a good book every now and then Live together in peace harmony wl people of all creeds nation o Attendees voting window The poll stays open until the host decides to close polling Once the poll is closed the results are tabulated for each answer The poll is blind there is no way to determine how each attendee voted 34 The host s Manage Poll window provides a Close Pol
7. 28 Multiple Monitors for Supporter A person that is providing Remote Support to a computer with multiple monitors is given the option in TurboMeeting to show the entire Desktop or to show individual monitors as shown below Desktop Monitor 1 Monitor 2 Remote supporter can view entire Desktop or individual monitors 3l 4 29 Multiple Webcam Video During a meeting up to 15 TurboMeeting attendees can display the video from their webcams by clicking the Start Webcam button Start Webcam k m Mikea A BobbyA ab Multi Party video conference with 15 attendees webams The presenter controls the location of where the video appears in the viewer window The presenter can change the size of the of Webcam window by clicking the Maximize Minimize button 32 4 30 Large HD View Via Webcam The presenter in a meeting can start a full screen view of their webcam by clicking the Tools menu item then the Start Large HD view via webcam option The resulting Webcam window is completely resizable and is a separate window from the multi party Webcam window This large view of a webcam can be used to project a physical white board that the presenter is writing on Or the webcam could project a large image of the presenter while hosting a webinar Large HD full screen view of webcam 4 31 Polling The host of a meeting can create a poll with questions and multiple choice answers for the attendees Poll questions can
8. DEN Ee 43 63s JONNgaWSDNA leen ee ee 43 64 Inviting Meeting Panelists EE 43 Remote Access to This Computer 5 5 tarot curo deed 44 7 1 Starting a Meeting for Remote ACCESS nennen nnns 44 fae Remotely ACCESSING Ty EE 45 Unattended SUDPOr riian a aaa aa a a a eet 46 le LU ee RE dn To EE 51 Oils Scheduling AICS oM 51 9 2 Editing a ocheduled MeGCIING WEE 52 9 3 Starting a Schedule Meeting enori e E 52 9 4 Deleting a Schedule Meenung 52 MANAGING dt 6 eme 53 DUDDONT GCOMLAC GE 54 Preface TurboMeeting is a multi function web collaboration system The client server architecture requires Internet connectivity for its operation TurboMeeting has four distinct functions based on these meeting types 1 Interactive Meetings This refers to conventional web conferencing including sales presentations product demos and interactive collaboration 2 Remote Support This function simplifies the connection to another computer to control and support it and provides a remote reboot capability for unattended support 3 Webinars This function ensures webinars that are easy fast and reliable to join You can join without any downloads 4 Remote Access to Computers This function provides access anywhere anytime to remote computers such as your office or home computers even if your computer has power cycled and even if Internet has disconnected and has reconnected later Depending on the product model you bu
9. Email Address johnigdoe com Password HEE EE HE HE Meeting Server Address meeting Your Company cam X Remember Me Sign in Signing in to host a meeting 1 1 TurboMeeting Automatically Upgrades After the Server Is Upgraded After the RHUB server is upgraded to a new version a user s TurboMeeting client will automatically upgrade the next time that user tries to start TurboMeeting These are the dialogs that the user will see while automatically upgrading which should take less than one minute Updating the software X I i Updating the software Downloading Turbokdeetimg OOOO o5m 5 Speed 9952 kbps Time Remaining seconds Automatic upgrade dialogs 2 Hosting an Interactive Meeting Using the TurboMeeting product you can host four types of meetings This section discusses the steps to host an interactive meeting This meeting type is the conventional method of web conferencing Each attendee using either a PC or Mac can interact in the meeting and can become the Presenter or a Controller 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop De Ke ay TurboMeeting TurboMeeting shortcut 2 Enter the login credentials and Sign In 3 Inthe meeting control panel click the Host icon to host an unscheduled impromptu meeting Tools Help Sign Gut 000 Hos Join Schedule Meeting Type Interactive Meeting Webinar Remote Support R
10. Recurring Meeting to schedule a recurring meeting If this option is selected the Date and Time options are disabled 9 Click Submit When you login to TurboMeeting next time the scheduled meetings and the details are displayed 9 2 Editing a Scheduled Meeting To edit a scheduled meeting 1 Click the Edit link of the respective meeting 2 Make the necessary modifications 3 Click Submit 9 3 Starting a Schedule Meeting To start a scheduled meeting click the Start link for the respective meeting 9 4 Deleting a Schedule Meeting To delete a scheduled meeting click the Delete trash can icon of the respective meeting Click Yes to the dialog asking if you want to delete the meeting 8 TurboMeeting o re you sure you want to delete the meeting Dialog asking if you want to delete the scheduled meeting 32 10 Managing Profile Follow these steps to manage your profile l 2 EE XM ue 9 Log into TurboMeeting Click the menu item Tools then Edit Profile Tools Help Sign Qut oO O Host Join Schedule Edit Profile First Name John Last Mame E mail johhni doe cam SEE ER EE Password SEER ER EEE Re enter Phone Number 408 828 2831 extension 2 Submit Managing profile Edit your First Name Last Name and E Mail Provide a Password and Retype your password to confirm it Specify your Phone Number Click Submit 53 11 Support Contact If you purchased the Turb
11. S E eg Enter the Password which is optional If you enter a password the invitees also need to enter the same password 6 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 5 2 Inviting the Attendees Consider a situation where you are facing a problem with your system and want the technician to access your system and solve the problem In such situations the technician hosts a Remote Support Meeting and invites you to join the meeting Another situation could be where more than one person Is required to investigate and solve the problem Consider for instance a case where you and your team leader have to support a computer facing some issue In such a case your team leader can initiate a Remote Support Meeting and invite you to support the system facing problems By clicking the Invite button the meeting details can be emailed 38 5 3 Providing Multi Tier Support To join a meeting as a joint supporter you need a user account in the TurboMeeting system and you need to follow the steps below 1 Follow the path Start menu gt Programs TurboMeeting gt TurboMeeting Start Meeting or double click the TurboMeeting shortcut from the desktop 2 Enter the login credentials and Sign In 3 In the meeting control panel click the Join meeting icon to join a Remote Support meeting started by someone else 4 There are two different ways in which you can join the meeting Select
12. ail Copy Invite Panelists Invite attendees for a webinar 6 3 Joining a Webinar The meeting invite you receive from the host will contain a clickable URL embedded with the meeting ID Go to the specified URL to join the webinar Alternatively you can go to the meeting server website click the Join Meeting button and then fill in the Meeting ID Meeting Password and Your Name to join the webinar 6 4 Inviting Meeting Panelists In the webinar mode the host send the URL details of the meeting to the attendee via email The attendee who joins the webinar by clicking the above URL can also become an interactive attendee by clicking the Switch to I nteractive Meeting button Switch To Interactive Meeting Switching to interactive meeting If TurboMeeting is not previously installed it will be downloaded automatically The host can assign an interactive attendee to be the presenter as a meeting panelist All attendees including the host will be able to see the new presenter s screen 43 T Remote Access to This Computer Using this meeting type you can allow your computer to be remotely controlled at any time For example the host computer designated as the remote computer in location A can be controlled by an attendee computer in location B The TurboMeeting client should be installed in both the computers lt Remote Control emote Control UN bt oo Host remote computer at Location A Atten
13. alogue for this meeting 4 7 Sending Files During a meeting there may be a need to send files between meeting participants Instead of opening an e mail client and sending files a participant can send files using TurboMeeting To send files e Click the File Transfer button to open the File Transfer dialog box o File Transfer File Transfer button 21 Click Add Files Folders Total File Size 14 011 KB Total number of Files 1 File Transfer dialog Select a particular file or folder from the drop down list The file or all the folders and files in that directory are displayed n ProgramDataTechSmith A work Ji swsetup iPresentat SYSTEM SAV A Temp A Tools Folder Selection dialog 22 e Select the files folders or both and click OK They are added to the list of files folders to be sent e Inthe File Transfer dialog click the drop down arrow next to the To label and then select the participants to whom the files should be sent By default the files are sent to all other participants e Click Send Files 4 8 Recording During a meeting you can record the actions on the presenter s screen If the Audio Conferece settings in your RHUB appliance and your meeting are using the RHUB integrated free audio conferencing service then all audio heard in the meeting will be recorded This paragraph explains how audio gets recorded if you are using your own audio conferencing service If VoIP audio
14. ants Use Telephone Audio Use Mic amp Speakers Speaking Jane Dae Audio Modes Volume meters Speaking indicator If Use Mic amp Speakers is chosen a participant can click Setup to change the volume of their speakers or microphone or to change which device should be used as their speakers or microphone It is best to setup and test new headsets before joining a meeting Audio Settings Refine Echo Cancellation o 4 Speaker Speakers Conexant High Definition Smarb amp udia 221 Test A Microphone Microphone Conexant High Definition Smart udio 2217 Automatically adjust microphone settings Test Microphone level by speaking in to Ehe microphone with your normal speaking voice We mi Save Cancel VolP Computer Audio Setup dialog 15 If an echo is heard in the meeting the person causing the echo probably will not hear it the host should advise this person that they can fix the echo problem by clicking their Refine Echo Cancellation button The Push amp Hold to Talk function is activated when more than five possible talkers appear in a meeting five is the default setting that can be changed by the administrator When the Push amp Hold to Talk button is present the attendee must click and hold the Push amp Hold to Talk icon to be heard o Push amp hold to talk Push amp Hold to Talk button An attendee can also have the Push amp Hold to Talk icon if the host pushes t
15. browser go to your meeting server web address Join Meeting o Host Meeting Quick User Guide t Web Conferencing Server Management Home Page Click the Host Meeting link or icon If the download does not begin click the restart the download link In Firefox click Save File and go to Downloads If Downloads appears double click TurboMeetingStarter Click Run or Open TurboMeeting downloads installs and runs on your computer SE ae oe Host Meeting 1 4 download should automatically begin in a few seconds If not restart the download 2 Run the download If you have any difficulty in running the download use the compressed download unzip it and then run TurboMeetingStarter exe Automatic download If TurboMeeting does not install and run click the use the compressed download link 1 Extract or unizip the files from the resulting zip file 2 Execute the extracted TurboMeetingStarter file TurboMeeting is downloaded installs and runs on your computer After TurboMeeting is installed you can launch it by clicking the TurboMeeting shortcut on your desktop or via your computer s Start menu gt Programs gt TurboMeeting gt Start Meeting ve die A Y TurboMeeting TurboMeeting shortcut You will have to sign in to host a meeting Provide the following information e Email Address or Username e Password e Meeting Server Address Tools Help o CO Host Join Schedule
16. ded support This meeting has now become a Remote Access meeting From now on the supporter will be able double click the meeting ID to access this meeting from their Active meeting list Tools Help Sign Qut o e Host Join Schedule Scheduled Active nen SC Active Meetings Meeting ID X Subject Computer 1470 0003 Stacey laptop Right click a meeting to stop it Supporter will always see this Remote Access meeting in their Active list 50 9 Scheduling Meetings There might be instances when you have planned a meeting earlier and want to inform the invitees in advance In such cases you can schedule the meeting using the Schedule Meeting option 9 1 Scheduling a Meeting To schedule a meeting 1 Log into TurboMeeting 2 Click the Schedule icon Tools Help Sign Qut oO o Host Join Schedule Meeting Type oa Interactive Meeting Webinar Remote Support Remote Access to This Computer Subject Discuss the new project Date Time Recurring Meeting Date 9713 2013 M Start o400 PM 7 End 05 00 PM Security Only attendees From my network To be published Attendee Emails Required Submit Scheduling meetings 3 Select the Meeting Type 51 4 Optionally mention the Subject of the meeting 5 Enter the Password which is optional for all meeting types except Remote Access to this Computer 6 Select the Date 7 Select the Start and End time 8 Select
17. dee at Location B You have to host a remote access meeting in the computer at location A before another computer at location B could access this particular remote computer Some of the features of this meeting type are 7 1 Always on after power recycled The connection to the remote connection is restored even if there is a power outage at the remote location Meeting password encryption cannot be reverse engineered The meeting password is encrypted superbly there is no decryption algorithm available to determine this password Auto reconnection The TurboMeeting client automatically verifies the connectivity every two seconds If the connection is dropped for any reason the client attempts to restore the connection Starting a Meeting for Remote Access Follow the following steps for the computer at Location A l 2 3 4 5 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click the Host icon and if asked enter the login credentials and Sign In In the next step choose the Remote Access to This Computer meeting type Enter the meeting Password The Password is mandatory Click Continue This control panel displays the Attendees and the Meeting ID 44 7 2 Remotely Accessing my PC After you start a Remote Access meeting at Location A you can now join the meeting from anywhere Location B to remotely control the computer at Location A e Launch TurboMeeting by clicking the TurboMeetin
18. dy who has dialed into the Conference Call number A PIN number is provided to all attendee s who join the online meeting If an attendee enters this optional PIN number then their name will appear in the telephone tab instead of a 16 telephone number and their name will also appear in the Speaking list thus making it easier to determine who is talking during a meeting In the telephone tab the host can right mouse on a caller s name or phone number and Mute or Unmute them Tools Help Ed o oe E Showing mv Give Change Record Control Presenter Mute Al t Jahn Doe Vi Use Telephone Use Mic amp Speakers Conference Call 1 408 351 1612 USA Access Code 3232169 PIN 9818 Audio j Annotation 9 Stark Webcam CH whiteboard CH File Transfer View chat histor type message here Meeting ID 1493 1447 R HUB Telephone tab and Speaking list People who use the Conference Call number have two commands they can enter on their telephone s keypad 2 Raise Hand 6 Mute yourself toggle on and off 17 4 2 Pausing and Starting Screen Sharing When you start a meeting by default your desktop will be shown to meeting attendees The green icon indicates that your screen is being shown DEL Smen e Icon indicating active application sharing To pause showing your screen click the pause button The pause button becomes a play button and the word Paused indicates that the meeting
19. e Host Me Mary Dave Allen Brian Conference Call 1 408 351 1612 USA Access Code 8461299 PIN 953 Speaking John Doe 14086874149 Dave Start Webcam OQ File Transfer View chat histar type message here Meeting ID 1169 3341 R HUB Start or pause showing desktop monitor applications Grant keyboard amp mouse to an attendee Grant presentation rights to an attendee Record presenter screen audio amp webcams select desktop monitor application to show Mute me phone or mic of mine Mute all phones amp mics of all attendees List of phone callers individually mutable List of desktop iPad smart phone attendees Attendee using mic X Attendee using phone L I Attendee using Flash J Attendee using browser only Customize audio conferencing information Option to use mic or phone Audio conferencing information List of mic or phone speakers Highlight anywhere on screen Start stop webcam start a drawing application Send files directories to one or all attendees Enlarge the chat window View chat history all time Display the current chat history Chat input area Send chat to one or all attendees send Q amp A or Push URL to attendees Meeting ID Invite attendees via email phone copy paste TurboMeeting Control Panel for Presenter 1 Setting up TurboMeeting To host any type of meeting you need to download and run the TurboMeeting client 1 Ina web
20. emote Access to This Computer sublets 00000000000 0 Password Security Only attendees From ry network o Attendee Emails Required Continue Available meeting rooms 100 Available participants 1499 Meeting control panel 4 Select the Interactive Meeting type Optionally enter a Password for the meeting If you enter a password the invitees also need to enter the same password 6 For security reasons you can limit your meeting attendees to be Only attendees from my network with the exception of authorized public IP addresses See the Administrator Manual about how to set these authorized public IP addresses 7 Selecting Attendee Emails Required forces every attendee in this meeting to specify an email id when joining the meeting in addition to their name 8 Click Continue This screen displays the Attendees the Meeting Server Address and the Meeting ID 10 Tools Help x o oe E Showing mv Give Change Record Control Presenter MuteMe Mute al A mM John Doe Host Mej Use Telephone Use Mic amp Speakers Audio A 4 Speaking John Doe j Annotation Gei Stark Webcam CH Whiteboard OQ File Transfer View chat histor type message here GE Meeting ID 1493 1447 amp R HUB Meeting screen You can now invite attendees to join the meeting To invite attendees 9 Click the Invite button 10 Click the Email button to email the steps to the invitees or cl
21. g shortcut from the desktop e Click the Join a Meeting icon e Fill in the Meeting I D Meeting Password Your Name n this type of meeting the Password is mandatory Note that you have to remember the meeting password There is no way to recover the meeting password After joining a Remote Access meeting you can perform the following remote tasks in addition to the remote control and file transfer e Control the task manager of the remote computer e Reboot the remote computer Send Cir Alt Del j Reboot Option to reboot the remote computer For example if you click Reboot the remote computer is rebooted upon confirmation Are you sure you want to reboot the remote computer Cancel Confirmation for rebooting a remote computer Note that even if you exit the TurboMeeting application from your computer at location B the TurboMeeting client will still work on the remote computer at location A This allows you to access the computer in location A from other places and at different times You can use the zoom option to Fit to screen to fit the screen of the remote computer to the size of your screen In addition the zoom option can show the remote computer s screen as a certain percentage of its original size 45 8 Unattended Support Unattended Support is a support session that occurs when the person being supported the supportee is not present when their computer is receiving support An Unattended Su
22. has been paused Paused Icon indicating that application sharing is paused To start showing your screen click the start button 4 3 Changing Application Sharing By default your desktop is shown to the other attendees The Showing My drop down list displays all the applications open in your system To show another application click the Show Mying drop down and choose a running application or monitor from the list Showing m Give Change Record Desktop e Control Presenter Desktop Monitor 1 Monitor 2 Google Mozilla Firefox E Mates ExE Notepad Option to change application sharing 4 4 Changing Presenter The attendees who have joined the interactive meeting can also be the presenter to show his or her computer screen to meeting participants By default the host will be the presenter However during a meeting the host and the current presenter can assign any participant to be the presenter To change the presenter click Change Presenter and choose the presenter from the list or right mouse on the participant s name in the Attendees list and choose Make Presenter 18 i Mute Me Mute All Give Control Make Presenter Make Panelist Send chat message to Change Remove this attendee Presenter Change Presenter options Change Presenter button or right mouse Make Presenter option 4 5 Changing Controller During the meeti
23. he right mouse button on the attendee s name in the Attendees list and chooses Change to push to talk for that attendee Then the host can undo this setting by pushing the right mouse button on the attendee s name and choosing Change to free to talk TS C La Jahn Doe Host Met Change to push to talk Change to Use Phone Give Control Make Presenter Conference Call 1 4 Make Panelist Access Code 323218 Send chat message to Remove this attendee Me teen Host s right mouse Mute and Push to talk control over attendees The host can also mute individual attendee s by pushing the right mouse button on an attendee s name in the Attendees list and choosing Mute The host can mute all attendees both on the telephone and on the computer by clicking the Mute All button Mute All Host s Mute All attendees button The host can minimize background noise and echo by selectively choosing any or all attendees and muting them or by individually forcing attendee s into Push to Talk mode Each attendee and host can mute themselves by clicking the Mute Me button or by pushing the right mouse button on their name in the Attendee list and choosing Mute Me Mute Me Attendee s Mute Me button The host can right mouse on each attendee s name in the Attendees list and change their mode of communication by choosing Change to Use Phone or Change to Use Mic There is a telephone tab which shows everybo
24. ick Copy and paste the details to the attendees via online messaging tools or web based email clients Invite Attendee Call attendee and say 1 Go to Ehe Meeting Server http demo rhubcom com 2 Click Ehe Join Meeting button 3 Enter the Meeting ID 1493 1447 4 Meeting Password No password needed 5 Conference Call 1 408 351 1617 USA 1 513 201 3077 USA secondary Access Code 3237169 OR invite by Invite Panelists Invite attendees 12 3 Joining a Meeting When you receive an invite from the host open your browser and 1 In the browser s address bar enter the meeting server s address 2 Click the Join Meeting icon 3 Fill in the Meeting I D Meeting Password if any and Your Name 4 Click the Join Meeting button Join Meeting Meeting ID Meeting Password Your Mame the name shown in the meeting Join Meeting Joining a meeting 5 f the meeting is a webinar which does not require any download you join the meeting 6 If the meeting is not a webinar the file TurboMeetingStarter exe or MACStarter downloads 7 Ifthe download does not begin click the restart the download link 8 In Firefox click Save File and go to Downloads 9 f Downloads appears double click TurboMeetingStarter or MACStarter 10 Click Run or Open TurboMeeting downloads installs and runs on your computer and you will automatically join the meeting If you have al
25. ing Windows mene 27 4 22 Auto Uninstall TurboMeeting from Attendee Computers 28 4 23 Show Presenter s Desktop When Meeting Starts cccccccceesseseeeeeeeeeeeaeeseeeeees 28 4 24 Enable TurboMeeting Outlook toolbar ccccecccccccssseeeeeeeeaeeeeeeeseeeeeeeesaaaeeeeeeesaeees 28 429s e de ln Te WEE 29 4 26 Emails and Calendar Events Generated for Inves 30 4 27 Multiple Monitors for Presenter nennen 31 4 28 Multiple Monitors for Supporter menn 31 4 29 Multiple Webcam Ve 32 4 30 Large HD View Via Webcam 33 e ele euo 33 4 32 Push URL to Attendees nnne nnne nnn nnns nnns 36 4 33 Send Q amp A to All Aitendees nnn nennen nennen nnns 36 4 34 Transfer Scheduled Meeting to a New HOSt ccccccssseeeeeceeeeeeeeesseeeeeeeeeeeseseeeeees 37 5 Remote Slip PO e E 38 5 1 Starting a Remote Support Meeting sssseeseseeeeeeeeeeenen nmn 38 5 2 Inviting une Te 38 10 11 9 9 Providing Multi Tier SUpDDOFL 2 ete adeste a a Ee 39 DA Switching to Training Mode nennen nnne nnne nnne nnns 39 5 5 X Rebooting from Remote and Auto RejOining ccceeecceeeeeeeeeeeeeeeeeeeeesaeeeeeesaeees 39 5 6 Closing Remote Support Session and Locking Computer 40 5 7 Remote Support One to One File Transfer cccccceccsseeeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeees 40 WV lel ANS PET 42 s MEME Edel RE BEE 42 9 2 JE
26. is used the voices of all TurboMeeting attendees are recorded automatically If VoIP is not used the recording captures sounds via the computer s microphone therefore to record the meeting conversation you need to turn on your speaker phone and move it close to the microphone on the computer doing the recording in order to capture conversations Gei Record Click the record button to start recording and click it again to stop recording When stopping the recording the system prompts to ask you where to save the recording file The file is an executable J ust run the file and it will replay the entire recording session A recording converter tool is available that allows you to convert TurboMeeting recordings from their proprietary format into one of these standard formats AVI Flash FLV or WMV You will need to host them yourself Also note that webcams are not included in the converted recording http www rhubcom com user_reference turbomeetingconverter exe If you have a Mac recording you will need to convert the recording on a Windows system 4 9 Using Webcam During a meeting up to four participants can start their web cameras or Webcams Each participant s Webcam video will be visible to all attendees Stark Webcam WebCam option If the web camera is not visible to attendees the presenter can try to turn off or slow down hardware acceleration for the graphics card On Windows this setting is available via Display Se
27. ists 26 4 20 Change Language for TurboMeeting UI Each TurboMeeting user can change the language of their TurboMeeting user interface Click the menu item Tools then Preferences Click Languages and select a language from the drop down list General 4Annoabation Pen Conference Call Image Quality Language Language Select Language Default Language Changes to language won t take place until Ehe application is restarted Language setting 4 21 Show all TurboMeeting Windows As the meeting presenter you can display all transparent windows on your screen By default attendees cannot see the host s TurboMeeting and its associated windows since these windows are treated as transparent To expose the TurboMeeting control panel and associated windows click the menu item Tools then Preferences and under General check Show all TurboMeeting windows and click Save 2 Preferences General Settings Annotation Pen Conference Call X4 Show all TurboMeeting windows Image Quality Remove TurboMeeting From attendee computers at the end of sessions Language SE X4 Shaw my desktop when a meeting starts Integrate with Outlook Install Remate Printer 4 Sthendees can view athendee list 4 Atendees can Record System Default Max Free bo balk VoIP attendees General settings 4 22 Auto Uninstall TurboMeeting from Attendee Computers As the meeting host you can tell the system t
28. ling link A Start Polling link initially appears where Close Polling appears below Meeting ID 1529 8447 Question and Response What is the meaning of life Edit Delete Try and be nice to people Avoid eating Fat Read a good book every now and then Close Polling Get some walking in Live together in peace harmony wl people of all creeeds nation The host s Manage Poll Interface After the host closes the polling the host sees a Share link where the Close Polling link used to be When the host clicks the Share link the attendees see a window with the polling results Finally the host can click the Share link to close each attendee s Polling result window What is the meaning of life Try and be nice to people The attendee s Polling result window 35 4 32 Push URL to Attendees type message here sk kh S MR Send Q amp A to Al Meeting ID 1493 1447 R HU Push URL Send Q amp A to All and Push URL options URL http wu google cam Send The presenter can push an URL or web page that opens up in a browser on each of the attendee s computers providing that the attendees have joined interactively The circular button on the bottom right of the control panel contains the Push URL feature 4 33 Send Q amp A to All Attendees The presenter can send a question and answer to their attendees The attendees see the question and answer in their chat
29. ng you as the presenter can assign a participant as the controller A controller is the person who can control your mouse and keyboard To change the controller click Give Control and choose the participant you want to control from the list or right mouse on the participant s name in the Attendees list and choose Give Control Give Control Give Control option Click Change Controller then Reclaim Controller to reclaim control from the specified controller 4 6 Chatting While convening a meeting you can also chat with attendees To chat with individuals click the drop down arrow and choose their name or you can chat with All attendees Enter your chat message where it says type message here then hit the Enter key or the Send button ed View chat history type message here A All Staff Host Presenter Panelist Jane Doe 19 Chat section of TurboMeeting control panel Your entire chat dialogue for this meeting is shown in the TurboMeeting control panel View chat history John Doe To Jane Doe Julie sings Doe a deer Chat dialogue for this meeting You can expand the Chat dialogue into a separate resizable window by clicking the button just above the Chat dialogue View chat history John Doe To All Julie sings Doe a deer Chat dialogue for this meeting 20 The View chat history feature shows your entire chat dialogues for all of your meetings Chat di
30. o automatically uninstall the TurboMeeting client on the attendee computers at the end of a meeting session Click the menu item Tools then Preferences and check Remove TurboMeeting from attendee computers at the end of sessions and click Save 4 23 Show Presenter s Desktop When Meeting Starts As the meeting presenter you can display all transparent windows on your screen when a meeting starts Click the menu item Tools then Preferences and check Show my desktop when a meeting starts and click Save 4 24 Enable TurboMeeting Outlook toolbar Users can add a TurboMeeting toolbar to Microsoft Outlook Click the menu item Tools then Preferences check Integrate with Outlook and click Save The Outlook toolbar looks like this 2 TurboMeeting K Host Meeting Join Meeting scheduled Meetings schedule Meeting Remove this menu About TurboMeeting Outlook toolbar 28 4 25 Remote Printing Remote printing is the ability to print directly from the host computer to a printer of the attendee s choice on the attendee s network This is useful if the host is printing from an application that is not installed on the attendee s computer To enable printing to an attendee s printer click the menu item Tools then Preferences check Install Remote Printer and click Save Then open the file to print and select Print Choose the TurboMeeting Printer and click OK Print Printer Mame TurboMeeting Printer
31. oMeeting Appliance from a RHUB value added reseller please contact them for support If your reseller is not able to provide you adequate support your reseller will contact us or you can contact us directly RHUB Communications Inc 4340 Stevens Creek Blvd Suite 282 San Jose CA 95129 Tel 408 899 2831 extension 2 Fax 408 516 9612 support rhubcom com http www rhubcom com 54
32. pport session works exactly the same as a Remote Access to This Computer meeting To enable an Unattended Support session or meeting the supporter first starts a Remote Support meeting and clicks continue Tools Help Sign Qut oO o Host Join Schedule Meeting Type Interactive Meeting Webinar Remote Support Remote Access to This Computer Subject Stacey laptop Attendee Emails Required Continue Available meeting rooms 10 Available participants 988 Supporter starts a Remote Support meeting 46 On the supportee s system the supportee clicks the link in the email the supporter sent or goes the meeting server s web site clicks Join Meeting enters the generated meeting id password and name to join this Remote Support meeting Tools Help Sign Qut oO Q Host Join Schedule Meeting ID 1470 0003 Meeting Password pO Your Name Bruce Maigatter Meeting Server Address dema rhubcam cam Join Meeting Supportee joins the Remote Support meeting 47 The supportee should accept the default answer Control and view your computer Do you allow the support host to Control and view your computer C Do nothing Supportee allows supporter to Control and view your computer If the supportee is not a Windows Administrator the Run as Admin option appears Click the Run as Admin icon and specify an Admin s Name and Password for the supportee s compu
33. ready installed the TurboMeeting client follow these steps to join a meeting 1 Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop B b p al e Ay TurboMeeting Join Option to join a meeting 2 Click the J oin button 13 3 Enter the Meeting I D Meeting Password if required Your Name and the Meeting Server Address Tools Help O O e Host Join Schedule Meeting ID 66679610 Meeting Password pO Your Name Meeting Server Address dema rhubcam cam Join Meeting Details required while joining a meeting 4 Click Join Meeting 14 4 Common Features There are many features that are common to all four types of meetings This section discusses the common features 4 1 Audio Conferencing Using Telephone and Computer Audio New in the 5 0 release the conference call telephone and computer audio are integrated together Thus each attendee can choose whether they listen and talk on the phone or by using a headset on their computer The host of the meeting must start the meeting in TurboMeeting before the conference call can begin An attendee can choose Use Telephone then call in with the provided phone number and Access Code Or an attendee can choose Use Mic amp Speakers VolP computer audio When using computer audio a headset is strongly recommended since built in speaker sound used by any one participant can generate echo for the other particip
34. s work on the remote computer the host can click the Close amp Lock button This will close the remote support session and as a safety measure lock the attendee s computer The result is that the attendee s computer will display the Windows Login screen if their computer is running Windows 5 7 Remote Support One to One File Transfer During a support session you as the host may want to transfer files from your computer to the attendee s computer or vice versa To transfer files the host clicks the File Transfer button in TurboMeeting The host then chooses which files and folders to transfer and which direction to transfer the files For security reasons a warning message is displayed if the host tries to transfer a file from the attendee s computer 40 Dos C Usersbruceecktopuzoodles renge C UlsersbmaloatterDesktop Goodies File Marne Size Last Modified File Name Size Last Modified AngryIP scannr 3 0beta 1223948 08 29 12 10 39 E TurboMeeting Ink 1197 03 18 13 18 53 E avast free antivirus se 111691960 03 18 13 19 03 Diskman exe 224056 08 23 12 12 45 Filemon exe 212992 08 23 12 12 45 E memtest exe 24576 08123112 12 45 80 Cancel Speed 4389 kbps Remaining Time Oseconds File Transfer window during Remote Support session 4 6 Webinars The Webinar meeting type allows you as the host to conduct easy and reliable webinars Attendees can join the webinar without downloading the TurboMeeting clien
35. t and view the presenter s screen using view only mode Meanwhile you can invite a few panelists who must join the webinar interactively Meeting panelists can show their computer screens to all the meeting participants which is different from view only attendees Webinar registration and management pages are provided for you See our Administration Manual for details on these pages 6 1 Starting a Webinar Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Click the Host icon Enter your Email Address Password and Meeting Server Address and click Sign In Click the Host icon to host an impromptu meeting In the next step choose the Webinar meeting type Gur SS cw pen HS npn Optionally enter a Password f you enter a password the invitees also need to enter the same password 7 Click Continue This control panel displays the Attendees and the Meeting ID 42 6 2 Inviting Attendees To invite attendees 8 Click the Invite button 9 Click Email to mail the URL to the invitee or click Copy and paste the URL to the attendees via online messaging tools Invite Attendees Invite Attendee Call attendee and say 1 Go to Ehe Meeting Server http demo rhubcom com 2 Click Ehe Join Meeting button 3 Enter the Meeting ID 1667 6633 4 Meeting Password Na password needed 5 Conference Call 1 408 351 1517 USA 1 513 201 3077 USA secondary Access Code 8639946 OR invite by Em
36. ter Emi RESTI Please input the login name and password of the administrator to enable Remote Support Remote Access meeting Domain RHUBCOM Admin Name Administrator Admin Password SSCHERSUESE a mm Send Meeting ID 1529 6571 R HUB For Windows non Admin users specify an admin name and password 48 On the Supportere computer choose Tools Change to unattended support session ferences Get remote computer system information Start En blank remote screen Change to unattended support session Poll 4 Stop new attendees from joining 1 Report Exil o Use Telephone Edi Audio P Use Mic amp Speakers Conference Call 1 408 351 1612 USA Access Code 4401675 PIN 9013 a Annotation 9 Start Webcam CH Whiteboard Oo File Transfer vi Sp Ir E view chat history Send Meeting ID 1470 0003 R HUB Supporter changes to unattended support session type message here E n The supporter must enter a Computer Name for the sup portee and a Meeting Password Computer Name Stacey laptop Meeting Password Supporter enters supportee s computer name and a meeting password 49 The supportee must accept that the supporter can provide unattended support d Change to Remote Access Do you allow this computer to be accessed by the supporter all time No Supportee should accept that the supporter can provide unatten
37. ttings then by clicking the Advanced settings button then by clicking the Troubleshoot tab 25 Are vou having problems with your graphics hardware These settings can help you troubleshoot displau related problems a Hardware acceleration Manually control the level of acceleration and performance supplied by your graphics hardware Use the Display Troubleshooter to assist you in making the change Hardware acceleration Disable all but basic accelerations Use this setting to correct more severe problems v Enable write combining Windows graphics card Hardware acceleration setting 4 10 Using Whiteboard While making the presentation you might have to illustrate some points The Whiteboard option in TurboMeeting is used for this purpose Click Whiteboard and the Paint application opens where you can illustrate certain points or draw diagrams Q Whiteboard Whiteboard option 4 11 Using Annotation Using the Annotation feature you can highlight topics in your presentation Click the Annotation button and choose the type of annotation from Pen Highlighter Spot and Arrow Then emphasize the interesting area using the mouse pointer j nnotkakion Annotation option When the annotation option is active normal keyboard and mouse input ceases and essentially your computer screen freezes To unfreeze your computer screen hit the Esc key or click the Annotation button and select Stop Annotation
38. window The circular button on the bottom right of the control panel contains the Send Q amp A to All feature Question What is the meaning of life view chat history John Doe To All Question What is the meaning of life Answer 42 Send Q amp A to All and attendees view of Question and Answer in their chat window 36 4 34 Transfer Scheduled Meeting to a New Host Before a meeting starts the host of a scheduled meeting can transfer the meeting to another host This is helpful if the original host will not be available to the host the meeting Note that the RHUB system administrator can also transfer a meeting to a new host Host Scheduled Ave List of scheduled meetings 1 Recurring ID 1982 7112 Discuss the new project 1982 7112 to Email Address newHost yourCompany com Transfer scheduled meeting to a new host 37 5 Remote Support This function simplifies the access to another computer so that you can control and support it As the host you can view and control the attendee s computer as soon as the attendee joins the meeting In addition this feature provides a unique remote reboot capability 5 1 Starting a Remote Support Meeting Launch TurboMeeting by clicking the TurboMeeting shortcut from the desktop Enter the login credentials and Sign In Click the Host icon to host an impromptu support meeting In the next step choose the Remote Support meeting type ok tees EUI
39. word needed 2 Use your microphone and speakers VoIP a headset is required Or call in using your telephone Dial 1 408 351 1612 USA 1 513 201 3077 USA secondary Access Code 3232169 Optional Numbers 43 7201 15330 Austria 61 2 8015 5628 Australia 32 28 08 64 70 Belgium 55 11 3958 4953 Brazil 1 647 557 8678 Canada 45 89 88 26 14 Denmark 358 9 4245 0726 Finland 33 1 82 88 57 42 France 49 3056 796661 Germany 30 21 1 198 4550 Greece 852 5808 5025 Hong Kong 81 34 520 8080 Japan 353 16 971965 Ireland 39 06 94804590 Italy b pt ZE EINE n Outlook message with calendar information is automatically generated for a scheduled meeting 30 4 27 Multiple Monitors for Presenter If a meeting presenter has multiple monitors the presenter can choose to display a specific monitor or the entire desktop which is composed of more than one monitor Showing my Give Change Record Control Presenter Monitor 1 Monitor 2 EI Google Mozilla Firefox Ej Notes txt Notepad Multiple Monitor selection in TurboMeeting Below is the view that attendees would see for a presenter that has multiple monitors when the entire Desktop is displayed c TabePeehng bini E Ca L e E E ROTH LEET Entre a rr eg L d i9 tras Got ges OG semi DN nmm Doom mme reel L pm ree IR 9731 FOU BaT 7 4 Se Multiple Monitor view if entire Desktop shown 4
40. y some of the meeting types may not be available to you Organization This manual provides the steps to use the TurboMeeting web collaboration system The User Manual is organized as follows Section 1 Setting up TurboMeeting Section 2 Hosting an Interactive Meeting Section 3 Joining a Meeting Section 4 Common Features Section 5 Remote Support Section 6 Webinars Section 7 Remote Access to This Computer Section 8 Unattended Support Section 9 Scheduling Meetings Section 10 Managing Profile Section 11 Support Contact Terminology The following terms are used throughout this manual In a meeting a participant can be either the Host or an Attendee e he Host is the person who initiates the meeting The Host must have a user account in TurboMeeting system e The Attendee is the person invited by the Host to join a meeting Attendee does not need an account in TurboMeeting system The Host or an attendee can either be e he presenter showing their computer to all participants e Acontroller controlling the Presenter s keyboard and mouse Constraints Here are a couple of constraints e There is only one host and one presenter at any moment in a meeting e The host or the current presenter can assign any participant to be the presenter TurboMeeting Control Panel and Key Functions for Presenter OX Showing my Give Change Record E pr EE Presenter luc Control Ean EY Les John Do
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