NetVanta UC Server 4.5 Grandstream_BT-200 User Manual
Contents
1. codes are enabled then you can forward all calls or forward only those calls when busy or delayed NOTE The Grandstream call feature codes are disabled by default To forward all calls 1 Dial 72 2 Atthe dial tone dial the number that you want to forward your calls to 3 Press 4 At the dial tone hang up To cancel forwarding all calls 1 Dial 73 2 Atthe dial tone hang up To forward calls when busy 1 Dial 90 2 Atthe dial tone dial that the number that you want to forward your calls to 3 Press f 4 Atthe dial tone hang up To cancel forwarding calls when busy 1 Dial 91 2 Atthe dial tone hang up 14 Objectworld Unified Communications Server Changing the Volume To forward calls when delayed 1 Dial 92 2 Atthe dial tone dial the number that you want to forward your calls to 3 Press f 4 Atthe dial tone hang up To cancel forwarding calls when delayed 1 Dial 93 2 Atthe dial tone hang up To forward an incoming call directly to voice mail Whenreceiving an incoming call press MUTE DEL to reject the call and forward it to voice mail 2 11 Changing the Volume Use the arrow keys to adjust the volume Handset and To change the ring tone volume when the phone is idle Speakerphone Headset Press the arrow keys up or down to adjust the ring tone volume from 0 off volume icon to 7 maximum To adjust the handset speakerphone and headset volume when on a call Press the ar2. feature is useful if you need to switch phones while on a call 2 Establish a new call 3 Dial 991234 The call is automatically parked at 1234 Park a call at a park number selected by UC 99 To park a currently connected call Server 1 Put the current call on hold This feature is the same as above except 2 Establish a new call that the call is parked at a number chosen by UC Server instead of you choosing the epial 99 number to park the call The system will tell you what number the call This is useful if you are uncertain whether is parked at another call has already been parked at a particular number Pickup a parked call 98 park To pickup a call parked at 1234 dial Enables a user to pick up a parked call 981234 Objectworld Unified Communications Server 19 3 Using UC Server Features UC Server Call Features Key Codes Examples and Notes Paging Contact your system administrator for Sending a Live Page You can send a live page instructions on sending recorded pages 72 To send a live page 1 Dial 72 or PA 2 After you hear the tone begin speaking 3 When you are finished with the page hang up or use the end call function on your phone 3 2 Parking Calls and Picking up Parked Calls 20 You can park an active call and then have the parked call picked up on another phone This feature is useful if you want to change phones during a call 8 NOTE Call park pickup is a feature that
3. more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 3 Enter the number that you want to use as the park number The hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for the park hold position 3 Dial the number of the park hold position The system disconnects the current call and presents a new call 4 Answer the new call to speak to the parked caller 8 NOTE If nobody answers the parked call the call rings the extension that originally put the call on system park 3 3 Picking up Calls Ringing at Another Extension Ringing call pick up allows you to answer other ringing telephones which means that you no longer have to run to answer another person s telephone You can divert a ringing call from another telephone typically within earshot to your own telephone to answer To use ringing call pick up you must know the extension of the phone that is ringing Objectworld Unified Communications Server 21 3 Using UC Server Features This feature also allows for night bell support Many small companies have an audible bell
4. must be enabled by your system administrator for use on your phone There are two methods of parking calls In one method UC Server selects the next available park number Alternatively you can select your own park number Having UC Server select the park number is useful if you are uncertain whether a call is already parked at a particular number If more than one identity for example more than one extension number is assigned to your phone then transfer the call rather than putting the active call on hold hold the person retrieving the parked call will hear dead air or silence 8 NOTE If a person whose call has been parked then puts the call on until the other party resumes the call To park a call at the next available park number 1 Put the current call on hold 8 NOTE If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold 2 Dial 99 Note the hold position that plays over the telephone The hold position is used by the person who answers the parked call UC Server selects the park number for the caller starting at 1 or the next available higher number Objectworld Unified Communications Server Picking up Calls Ringing at Another Extension 4 Press DIAL The call is removed from the hold position and put in the system park position To park a call at a selected park number 1 Put the current call on hold 8 NOTE If your phone has
5. recover the call The busy tone indicates to the transferrer that the transfer has failed Busy tone keeps playing This means the phone has failed to receive the final response and has timed out This does not indicate the transfer has been successful nor does it indicate the transfer has failed To make an attended transfer 1 Press the FLASH button You will hear a dial tone Dial the third party s phone number then press the SEND button If the call is answered speak to the recipient and then press TRANSFER to complete the transfer and hang up 4 Ifthe call is not answered press the FLASH button to resume the original call 8 NOTE When an attended transfer fails if you hang up the BudgeTone phone rings you back again to remind you that the caller is still on the V call Pick up the phone to restore conversation with the caller 2 8 Ending Calls To end a call e To end a call hang up the phone Phone status icon The phone status icon on the display will be off when the handset is on hook Objectworld Unified Communications Server 13 2 Using BudgeTone 200 Features To end a call on speakerphone Press the SPEAKER button 2 9 Redialing To redial the last number dialed Press the SEND button 2 10 Forwarding Calls Only if the call feature codes have been enabled by your system administrator will the call forwarding features work as per the instructions below If the Grandstream call feature
6. Calls 192 168 0 2 calling 192 168 0 3 just dial 3 follow by SEND or 192 168 0 2 calling 192 168 0 23 just dial 23 follow by SEND or 192 168 0 2 calling 192 168 0 123 just dial 123 follow by SEND or 192 168 0 2 dial 3 and 03 and 003 has same effect gt call 192 168 0 3 work However if you are using STUN Direct IP to IP calls will also use STUN Alternatively follow the instructions below to make a direct IP to IP call NOTE If you have a SIP Server configured Direct IP to IP calls will To make a direct IP to IP call 1 With the phone off hook press the MENU key 2 Enter a 12 digit target IP address to make the call 3 Ifthe port is not the default 5060 then destination ports can be specified by 66 99 using 4 encoding for followed by the port number Examples Ifthe target IP address is 192 168 0 10 the dialing convention is MENU key 192 168 000 010 followed by pressing the SEND key or wait for seconds in the No Key Entry Timeout Ifthe target IP address port is 192 168 1 20 5062 then the dialing convention would be MENU key 192168001020 45062 followed by pressing the SEND key wait for seconds in the No Key Entry Timeout Quick IP Call Mode The BT200 also supports Quick IP call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP number This is possible only if both phones are in under the sa
7. Conferencing Transferring Calls Ending Calls Redialing Forwarding Calls Changing the Volume Selecting a Ring Tone Accessing Call Lists Accessing Voice Mail 2 1 Using the BT200 Call Feature Access Codes To access various call features key press sequences are provided by the BudgeTone 200 phone NOTE The Grandstream feature access codes listed below are E disabled by default due to a conflict with one of the UC Server feature V access codes Therefore the codes below will only work if the system administrator has enabled the Grandstream feature access codes Objectworld Unified Communications Server 5 2 Using BudgeTone 200 Features The BT200 phone supports a number of call features including Block Caller ID or Anonymous Call Call Waiting Disable Enable Call Forwarding all Calls when Busy or when Delayed BT200 Call Features Block Caller ID for all subsequent calls Send Caller ID for all subsequent calls Block Caller ID per call Send Caller ID per call Disable Call Waiting per Call Enable Call Waiting per Call Forward all Calls Forwards all calls unconditionally Cancel Forwarding all Calls Cancels forwarding all calls unconditionally Forward Calls when Busy Cancel Forwarding Calls when Busy Key Codes 30 31 67 82 70 71 72 Forward Number 73 90 Forward Number 91 Examples and Not
8. Galls i32 et dm oup dt edle ed t eii pet daret P P eer ed 14 Changing the Volume o e eraran pa EEEE PAATE e mrs 15 Selecting a RING TONE nod wate pir TEER Sew ead ad ae nue uad quee ie 15 Accessing Call Lists bare eere ive eire ale De On ano wie ANTEE 16 Accessing Voice Mall tr os she ies aN a aad wed Shi v WP Pee ER TREAT dS 16 3 Using UC Server Features e ee eee eee 17 Using the UC Server Call Feature Access Codes 17 Parking Calls and Picking up Parked Calls 20 Picking up Calls Ringing at Another Extension 0 0000 e eee eee 21 Using the UC Server Conference Bridge 000 cee tt eee 22 Quetling Calls soi 3 fuse ie ee ok A ee Pe PR Oe a 23 sco 25 1 Grandstream BudgeTone 200 SIP Phone Overview This document is designed to outline the features and functions of the Grandstream BudgeTone 200 SIP in relation to the Objectworld Unified Communications ServerTM This chapter covers the following topics Overview Display Features Key Descriptions 1 1 Overview This document is not intended to replace the Grandstream BudgeTone 200 SIP Phone User Manual For more detailed information about the product particularly Its operation in the absence of UC Server please refer to the Grandstream User Manual Reference Card available on the Objectworld web site at 8 NOTE For information on using your telephone mailbox see the Quick www objectworld com support documentation 1 2 Display Featu
9. Objectworld Objectworld Unified Communications Server Grandstream BudgeTone 200 SIP Phone User Guide 2001 2009 Objectworld Communications Corp All rights reserved Published February 18 2009 Objectworld Objectworld Unified Communications Server Objectworld UC Server Objectworld UC Client Objectworld Connect Objectworld Connect PLUS IT Telephony and the IT Telephony Company are either trademarks or registered trademarks of Objectworld Communications Corp in the United States and or other countries All other trademarks or registered trademarks are property of their respective owners Part No UCS 1011 000 v4 4 Table of Contents 1 Grandstream BudgeTone 200 SIP Phone Overview 1 OVErnieWw criniera tup We pedes pesa deor dd ett ers TR de e Bh 1 Display Features cruel tet E S epe sine pet Fee eet aan Frane I phe gatos 1 Key Descriptioris uice nz aad eet eH ER iaia 3 2 Using BudgeTone 200 Features lesen 5 Using the BT200 Call Feature Access Codes 5 Making GallS 55 4 ere tree rom ERO sep koe eir tes 7 Answeting CallS iu even LUST le eee gs 10 Holding and Resuming Calls 11 Muting and Unmuting Calls 11 Conferencing ste rss nores ono Banana dda DAL mart deem di afit 12 Transferring Calls olearia E SEES data STE Ae dA 12 Ending Calls sect vxo t araoe PEU Pu ep EEC QEON ee tat EA EDS 13 REG IANING s s incite kath beu Een DS desig ree dr Uere qe 14 Forwarding
10. able with UC Server The UC Server call feature access codes are summarized in the following section Using the UC Server Call Feature Access Codes UC Server supports the following features listed below Parking Calls and Picking up Parked Calls Picking up Calls Ringing at Another Extension e Using the UC Server Conference Bridge Queuing Calls Paging 3 1 Using the UC Server Call Feature Access Codes To access various call features key press sequences are provided by UC Server system configuration See your system administrator for more 8 NOTE Some features may be unavailable depending on the particular information UC Server Call Features Key Codes Examples and Notes Transferring Calls Transfer a call to another user s voice mail 86 extension To transfer to extension 300 s voice mail Allows you to transfer a current call to dial another user s voice mail PA PBA service 86300 This features is useful when the intended recipient is away from their desk or out of the office Note The extension dialed must be at least 3 digits long Objectworld Unified Communications Server 17 3 Using UC Server Features UC Server Call Features Key Codes Transfer a call to a call queue 80 queue Use this feature to transfer a caller to a preconfigured departmental call queue If no agents logged into the queue are available to take the call the caller is put on hold until an agent is
11. alking However if the conference 8 NOTE During the conference if either party drops the call then the initiator hangs up then all calls are terminated 8 NOTE For information on the UC Server conference bridge see Using the UC Server Conference Bridge on page 22 2 7 Transferring Calls Two transfer operations are supported blind and attended transfers Blind Transfer Transfers an active call to a third party without announcing the call Attended Transfer Transfers an active call to a third party with an announcement 12 Objectworld Unified Communications Server Ending Calls To transfer a call blindly 1 Press the TRANSFER button If the other voice channel is available that is there is no other active conversation besides the current one you will hear a dial tone 2 Dial the third party s phone number then press SEND 8 NOTE The Enable Call Feature has to be configured to Yes in the Web configuration page in order to make this feature work You can hold on to the phone and wait for one of the three following behaviors e A quick confirmation tone temporarily using the call waiting indication tone followed by a dial tone This indicates the transfer was successful You can hang up or make another call e A quick busy tone followed by a restored call on supported platforms only This means the transfer failed due to the failed response sent from the server and the phone will try to
12. available Queuing Calls Log into a call queue Allows you to start receiving calls for the specified queue 81 queue Log out of a call queue 82 queue Allows you to stop receiving calls for the specified queue Temporarily Stop Accepting Queued Calls 83 lt 1 9 gt Temporarily makes yourself unavailable for accepting queued calls while not resetting the longest idle agent status Reset agent status to available 83 0 Make yourself available again to accept queued calls Check agent status in a call queue 84 queue Check your agent status to verify whether you re currently logged into a call queue temporarily unavailable or currently logged out of a call queue 18 Examples and Notes To enter queue 500 dial 80500 To transfer a caller to queue 500 1 Press Transfer 2 Dial 80500 3 Press Send To login as an agent to receive calls directed to queue 500 dial 81500 To logout as an agent to no longer receive calls for queue 500 dial 82500 Note If you are using a Grandstream phone then this feature code may conflict with the Caller ID feature code of Grandstream if your system administrator has enabled the Grandstream feature access codes If this is the case then your system administrator may have changed the Log out of a call queue feature code number See your system administrator for more information Dial 83 Press a number from 1 to 9 to indicate your reason f
13. d the code number from the default value of 82 For more information see your system administrator 2 Hangup To dial directly into a queue as a caller 1 Dial 80 lt QueueNumber gt 2 Hangup 8 NOTE Contact your system administrator to obtain the queue number for your queue Temporarily stop accepting queued calls If you are logged into a queue to accept incoming queued calls there may be times when you wish to temporarily stop accepting queued calls without logging out of the queue You can manually set your status to unavailable to prevent accepting further incoming queued calls without logging out of the queue Temporarily setting your status to unavailable does not change your longest idle position in the agent group When you make yourself available again by logging back into the queue your idle time is based on the time since your last call including the time that you were unavailable To set your agent status to unavailable 1 Dial 83 2 Press a number from 1 to 9 to indicate your reason for being unavailable 24 Objectworld Unified Communications Server Paging 3 Hangup To set your agent status to available 1 Dial 83 2 Press 0 at the prompt 3 Hangup Checking your agent status in a call queue You can check your agent status to verify whether you re currently logged into a call queue whether your status is set to temporarily unavailable or whether you re currently logged out of the ca
14. es Note This feature code conflicts with the Call Queuing feature code of UC Server Therefore your system administrator may have changed the Send Caller ID feature code number See your system administrator for more information To forward all calls to extension 300 1 Dial 72 2 At the dial tone dial 300 3 Press 4 At the dial tone hang up 1 Dial 73 2 At the dial tone hang up To forward calls when busy to extension 300 1 Dial 90 2 At the dial tone dial 300 3 Press 4 At the dial tone hang up 1 Dial 91 2 At the dial tone hang up Objectworld Unified Communications Server Making Calls BT200 Call Features Key Codes Examples and Notes Forward Calls when Delayed 92 To forward calls when delayed to extension 300 Forward 1 Dial Number 92 2 At the dial tone dial 300 3 Press 4 At the dial tone hang up Cancel Forwarding Calls when Delayed 93 1 Dial 93 2 At the dial tone hang up 2 2 Making Calls For information on making calls see the following sections Handset speakerphone and headset mode Making a call using a phone number Making a call using an IP address Handset speakerphone and headset mode The regular Handset mode can be switched with either the Speaker mode Hand free or the Headset mode however whenever the Headset is plugged in Speaker mode will be switched to the Headset mode automatically Speaker
15. gned with a PSTN like number such as 6265556789 most likely you follow the rule to dial 16266667890 as if you were calling from a regular analog phone followed by pressing the SEND button Making a call using an IP address Direct IP calling allows two parties that is a BudgeTone phone and another VoIP device to talk to each other in an ad hoc fashion without a SIP proxy This kind of VoIP call can be made between two parties if Both the BudgeTone phone and other VoIP Device that is another IP Phone or BudgeTone SIP phone or other VoIP unit have public IP addresses or Both the BudgeTone phone and other VoIP Device are on the same LAN using private or public IP addresses or Both the BudgeTone phone and other VoIP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ This model has the ability to dial an IP address under the same LAN segment by simply pressing the last octet in the IP address In the Advanced Settings page there is an option Use Quick IP call mode which by default it is set to NO When this option is set to YES and XXX is dialed where X is 0 9 and XXX lt 255 the phone makes a direct IP call to aaa bbb ccc X XX where aaa bbb ccc comes from the local IP address REGARDLESS of the subnet mask XX or X are also valid so the leading 0 is not required but is okay For example Objectworld Unified Communications Server Making
16. he park hold position 3 Dial the number of the park hold position The system disconnects the current call and presents a new call 4 Answer the new call to speak to the parked caller 8 NOTE If nobody answers the parked call the call rings the extension that originally put the call on system park 2 5 Muting and Unmuting Calls You can mute an active call so that the other party cannot hear you Objectworld Unified Communications Server 11 2 Using BudgeTone 200 Features To mute a call 1 Press MUTE DEL to mute a call 2 Press MUTE DEL again to resume the conversation digit entered When receiving an incoming call pressing MUTE DEL 8 NOTE When dialing a number pressing MUTE DEL deletes the last rejects the call and forwards it to voice mail 2 6 Conferencing The BudgeTone 200 phone supports a 3 way conference Follow the instructions below if you are on a call with one party and you wish to bring a second party into the call as a conference call To initiate a conference call 1 Press the CONFERENCE button This puts the first party on hold and gets a dial tone 2 Dial the number for the second party and then press SEND to make the call If the second party answers the call then press the CONFERENCE button to bring both parties into the conference 4 Ifthe second party does not answer the call then press FLASH to resume the call with the first party remaining two parties can continue t
17. ll queue To check your agent status 1 Dial 84 lt QueueNumber gt 2 Ensure that you enter the correct queue number The system will indicate your current status as Loggedin The agent is not available service code lt gt Not Logged in 3 Hangup 3 6 Paging You can send a live page which allows you to instantly broadcast a page For instructions on sending recorded pages see your system administrator 8 NOTE In order to send a live page your system administrator must have enabled access for you to do so For more information see your system administrator Sending a live page To send a live page From your phone dial 72 or PA After you hear the tone begin speaking When you are finished with the page hang up or use the end call function on your phone Objectworld Unified Communications Server 25 Objectworld 308 Legget Drive Ottawa Ontario K2K 1Y6 Canada Voice 613 599 9698 Fax 613 599 7457
18. me LAN VPN This simulates a PBX function using the CMSA CD without a SIP server Controlled static IP usage is recommended To enable Quick IP calls the phone has to be setup first through the web setup function Objectworld Unified Communications Server 9 2 Using BudgeTone 200 Features To set up the phone to make Quick IP calls 1 Access the web setup function 2 Inthe Advanced Settings page set the Use Quick IP call mode to YES When xxx is dialed where x is 0 9 and xxx lt 255 a direct IP call to aaa bbb ccc XXX is completed aaa bbb ccc is from the local IP address regardless of the subnet mask The numbers Zxx or x are also valid The leading 0 is not required but is okay For example 192 168 0 2 calling 192 168 0 3 dial 3 follow by SEND or 192 168 0 2 calling 192 168 0 23 dial 23 follow by SEND or 192 168 0 2 calling 192 168 0 123 dial 123 follow by SEND or 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 works If you are using STUN the Direct IP to IP call also uses STUN Configure the Use Random Port to NO when completing Direct IP calls NOTE If you have a SIP Server configured a Direct IP to IP still 2 3 Answering Calls 8 NOTE To forward an incoming call directly to voice mail press MUTE DEL to reject the call and forward it to voice mail To answer a call Pick up the handset to answer the call normally TIP Alte
19. om the dial by extension or dial by name directory TO 2 Enter the 4 digit conference ID 3 Follow the prompts to access the conference bridge TIP To access the list of options you can press while the conference is in progress t 22 Objectworld Unified Communications Server Queuing Calls Conference option list When you press during a conference the following options are available The available options depend on at which point during the conference you press Only relevant options are available e Press 1 to mute yourself Response You are now muted e Press 2 to unmute yourself Response You are now unmuted Press 3 to disable entry and exit notifications Response Entry and exit notifications have been disabled Press 4 to mute all other participants Response All others have been muted to new callers who join the conference To mute new callers press 4 8 NOTE When you press 4 to mute all participants this does not apply again Press 5 to unmute all other participants Response All others have been unmuted Press 7 to toggle between closing and opening the conference to additional participants Response The conference is now closed to additional participants Response The conference is now reopened to additional participants Press 9 to end the conference Press 0 to report the number of participants Response Including
20. ook press to display the dialed numbers When number displayed pressing the SEND key can make call using that displayed number CALLERS After off hook press to display the incoming Caller IDs When number displayed pressing the SEND key can make call using that displayed number MESSAGE Enter to retrieve voice mails from Voice Mail Portal or Server HOLD Temporarily hold the active call TRANSFER Transfer the active call to another party CONFERENCE Establish 3 way conferencing call FLASH Flash event to switch between two lines MUTE DEL Mute an active call or Delete a key entry Also used to REJECT incoming call SEND Dial a new number entered or Redial the number last dialed After entering the phone RE DIAL number pressing this key forces a call to go out immediately before timeout SPEAKER Enter hands free mode using the speakerphone 4 Objectworld Unified Communications Server 2 Using BudgeTone 200 Features This chapter outlines the features that are available on the Grandstream BudgeTone 200 SIP telephone UC Server supports all the telephone features that are outlined in this chapter unless otherwise noted For more information on the BT200 keys see UC Server supports the following main features of the Grandstream BudgeTone 200 SIP listed below unless otherwise noted e Using the BT200 Call Feature Access Codes Making Calls Answering Calls Holding and Resuming Calls Muting and Unmuting Calls
21. or being unavailable Dial 83 Press 0 at the prompt To check your agent status in a call queue with queue number 500 dial 84500 Objectworld Unified Communications Server Using the UC Server Call Feature Access Codes UC Server Call Features Key Codes Examples and Notes Picking up Other Calls Picking up Calls Ringing at Another 78 extension To pickup a call that is ringing at extension Extension 300 dial Ringing call pickup allows you to pickup a 78300 call that is ringing at a different extension Pickup a connected call 27 extension To pickup a call that is currently connected to Connected call pickup allows you to pickup a extension 300 dial call that is currently connected to a different 27300 extension Using the UC Server Conference Bridge Conference Server 7050 bridge To automatically connect to the conference Note The bridge number must be 4 digits server bridge number 1234 dial long 70501234 Conference Server Prompt Caller 7050 To connect to the conference server dial This feature is used for external callers to 7050 connect to a conference bridge You will then be prompted to enter a bridge number Parking Calls and Picking up Parked Calls Park a call using a specific park number 99 park To park a currently connected call at park Allows you to park a call so that you can number 1234 pickup the call using a different phone This 1 Put the current call on hold
22. phone status icon To switch between Handset and Speakerphone Headset e Press the Hook Flash in the Handset cradle or the SPEAKER button Making a call using a phone number There are several ways to make phone calls To make a call Pick up the handset or press the SPEAKER button and then enter the phone number TIP If you make a mistake dialing a number press MUTE DEL to delete the last digit entered Objectworld Unified Communications Server 7 2 Using BudgeTone 200 Features Other methods of placing calls are Press the SEND button to redial the last number called Once pressed the last dialed number is displayed on the LCD as the corresponding DTMF tones are played out and an outgoing call is sent Browse the CALLED CALLER history and press the SEND REDIAL button Pick up the handset or press the SPEAKER button then press the CALLED CALLERS button to browse through the last 10 numbers dialed Once the desired number is identified and displayed on the LCD screen press the SEND button and a new call to that displayed number is sent out immediately Examples e To dial another extension on the same proxy such as 1008 pick up the handset or press SPEAKER dial 1008 and then press the SEND button To dial a PSTN number such as 6266667890 you might need to enter in some prefix number followed by the phone number Check with your VoIP service provider to get the information If you phone is assi
23. res The BT 200 phone has a numeric LCD of 64 mm x 24 mm size with backlight This model has a small red LED status reminder Here is the display when all segments illuminate W 5 4 i 2 8 BESN sjs nin n nin n ninla n Objectworld Unified Communications Server 1 1 Grandstream BudgeTone 200 SIP Phone Overview When the phone is in the normal idle state the backlight 1s off When a call occurs the backlight turns on automatically to bring to the user s attention In addition if Voice Mail is configured and there is a voice mail message waiting the blinks to remind users there is a voice mail in the Voice Mail server Icon LCD Icon Definitions Connectivity Status SIP Proxy Server Icon Off IP address of SIP server is not found On IP address of SIP server are located Blinking Ethernet link failure or the phone is not registered properly Phone Status Icon Off When the handset is on hook On When the handset is off hook Speakerphone Status Icon Flash When phone rings Off When the speakerphone is off On When the speakerphone is on Handset and Speakerphone Headset Volume Icon 0 7 scales to adjust handset speakerphone volume Real time Clock Synchronized to Internet time server Time zone configurable via web browser AM PM indicator Call Logs 01 10 for CALLED history dialed number 01 10 for CALLERS history Incoming caller ID Time Icon AM for the morning PM for the af
24. rnatively press the SPEAKER button to answer a call in either speakerphone or headset mode Using call waiting to answer a call If call waiting is enabled then while you are on a call you will hear a stutter tone if there is another incoming call To answer an incoming call while on another call 1 Press the FLASH button to put the current caller on hold and switch to the other call 2 Press the FLASH button again to toggle between two active calls 10 Objectworld Unified Communications Server Holding and Resuming Calls 2 4 Holding and Resuming Calls To place a call on hold While on a call press the Hold button to put the remote end on hold To resume a call on hold Press the Hold button again to release the previous Hold state and resume the call To park a call at a selected park number 1 Press the FLASH button 8 NOTE If your phone has more than one identity assigned to it then Transfer the call instead of putting it on hold Dial 99 Enter the number that you want to use as the park number The hold position is used by the person who answers the parked call For example if you enter 1234 then the call is parked at 1234 and can be picked up at 1234 4 Press DIAL The call is removed from the hold position and put in the park position To answer a parked call Typically a company announcement informs you that a call is on hold for you 2 Dial 98 The system prompts you for t
25. row keys up or down On the phone display the volume icon shows a 0 7 volume scale 2 12 Selecting a Ring Tone Different ring tone options are available from the BT200 phone menu You may want to select a different ring tone to distinguish between your phone and a co worker s phone when ringing To select a ring tone 1 Press the MENU button 2 Press the arrow keys to select option 10 ring 0 3 Press MENU to hear the selected ring tone 4 Press the arrow keys to select a ring tone Objectworld Unified Communications Server 15 2 Using BudgeTone 200 Features 5 Press MENU to confirm the selection 2 13 Accessing Call Lists You can view a list of numbers previously dialed You can also view a list of callers To view a list of dialed numbers 1 Take the phone off hook 2 Press CALLED to display the dialed numbers 3 To calla displayed dialed number press SEND To view a list of callers 1 Take the phone off hook 2 Press CALLERS to display a list of incoming Caller IDs 3 To call a displayed number press SEND 2 14 Accessing Voice Mail To access voice mail When BudgeTone 200 is on hook press the MESSAGE button to retrieve voice mails The MWI Message Waiting Indicator LED flashes in red when the voice mail server sends the message waiting information to BudgeTone 200 16 Objectworld Unified Communications Server 3 Using UC Server Features This chapter outlines the phone features that are avail
26. ternoon IP Address Separator Icon Objectworld Unified Communications Server Key Descriptions Icon LCD Icon Definitions Numerical Numbers and Characters iu 0 9 U wa A b C C d E F G g H h I L n O O P q r S t U u Y 1 3 Key Descriptions Key Button 0 9 4 v Speaker Key Button Definitions LCD Up Down Keys Message Waiting Indicator Menu Button Called Message Callers Hold Transfer Conference Flash Standard Keypad Digit star and pound keys are usually used to make phone calls 1 Reduce handset speakerphone headset volume after off hook the phone via handset or speaker 2 Reduce ring tone volume when phone in IDLE and off hook to confirm the changed ring tone volume 3 Next menu item browsing when phone is in IDLE mode after MENU key pressed off hook to interrupt and exit Objectworld Unified Communications Server 1 Grandstream BudgeTone 200 SIP Phone Overview Key Button Key Button Definitions 1 Increase handset speakerphone headset volume after off hook the phone via t handset or speaker 2 Increase ring tone volume when phone in IDLE and off hook to confirm the changed ring tone volume 3 Previous menu item browsing when phone is in IDLE mode after MENU key pressed off hook to interrupt and exit MENU Enter keypad MENU mode when phone is in IDLE mode It is also the ENTER key once entering MENU CALLED After off h
27. that rings after business hours Night bell support can also allow employees to contact security after hours This feature can allow employees for example on manufacturing floors who are not stationed at a particular desk to answer any telephone receive incoming calls Make sure that such features as call 8 NOTE To use ringing call pick up your phone must be configured to forwarding and do not disturb are not enabled on the phone To answer a call on another user s phone 1 When you hear a phone that you want to answer dial 78 lt Extension gt Make sure that you dial on your own phone 78 plus the extension of the phone that is ringing 2 Ifthe phone has stopped ringing by the time you dial the 78 code the system prompts you to enter your pickup ID you with That is not a valid pickup ID and asks you to enter a valid 8 NOTE If the pickup ID that you enter is invalid the system prompts pickup ID 3 4 Using the UC Server Conference Bridge UC Server has the ability to support a limited sized conference bridge application The number of participants is limited to the number of licenses available however additional conference expansion licenses can be purchased Use your SIP phone during the conference to access several options such as muting or adding participants To access the conference bridge 1 From an internal telephone dial 7050 TIP You can also dial 7050 to access the conference bridge fr
28. yourself there are x participants e Press to return to the conference 3 5 Queuing Calls Call queuing allows callers to remain in a queue while they wait for their call to be answered If callers know the queue number they can dial directly into the queue The company agent is typically associated with a particular area of expertise for example sales or support A support agent who is ready to answer calls can log into the support agent queue and receive support calls in order of arrival Call queuing allows calls to be distributed evenly among the agents that are logged into the queue For more information on queuing calls see the following sections Logging in and out of a call queue Temporarily stop accepting queued calls Checking your agent status in a call queue Objectworld Unified Communications Server 23 3 Using UC Server Features Logging in and out of a call queue call queue 82 conflicts with one of the Grandstream feature codes Send Caller ID Therefore your system administrator may have changed the call queuing codes from their default values listed below For more information see your system administrator NOTE The call queuing codes in particular the code to Log out of a To log in to a queue as an agent 1 Dial 81 lt QueueNumber gt 2 Hangup To log out of a queue as an agent 1 Dial 82 lt QueueNumber gt As previously noted your system administrator may have change
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