16. Frequently asked quesions
Contents
1. User Manual Nexion Payment Solutions Nexion Call Centre 0861 639466 Version 3 5 Chapter 16 Frequently asked questions Top 10 Problem Calls Q Credit card machine screen is Blank and only shows the lightning sign A Make sure that all cables are securely plugged in If your Terminal is connected with a USB then please make sure the USB is connected to the back of of the PC or Laptop If your Terminal is connected directly meaning serial then please make sure that it has been screwed in properly Q Credit card machine screen displays terminal ready waiting for network A Make sure that all cables are securely plugged in Make sure that the connection to the back of the PC or Laptop is plugged in Q Credit card machine displays terminal ready waiting for network A Close the Nexion Program Once Nexion is closed right click on My Computer or Computer Select Manage and a new window will be displayed On the left side of that window click on Services and Application and then click Services A list will be populated on the right side of that window Scroll down till Traderoot Merchant 4 5 and right click on it Click Restart and then look at the screen of the card machine Once the screen goes black it should now read Nexion Cash Flow Management Solved After this you should be able to do payments again If the problem still persists please call the Help Desk on 0861 639 466 Q Credit card mach2. ine declines my cards with an error code Z1 A Check that the Card is still valid for transactions meaning check the expiry date of the card Process the payment manually If the problem still persists please call the Help Desk on 0861 639 466 Q Credit card machine declines before swipe my card General Failure 96 A Check that the Card Machine Terminal screen displays Nexion Cash Flow Management Solved Make sure that your Internet Connection is up and running Q can t process any cash cheque EFT or Medical Aid payments A Close the Nexion Program Once Nexion is closed right click on My Computer or Computer Then click on Manage a new window will be displayed On the left side of that window click on Services and Application and then click Services A list will be populated on the right side of that window Scroll down till Traderoot Merchant 4 5 and right click on it Click Restart and then look at the screen of the card machine Once the screen goes black it should now read Nexion Cash Flow Management Solved After this you should be able to do payments again If the problem still persists please call the Help Desk on 0861 639 466 Q I can t see my username in the drop down box A Close Nexion down Double click on the Nexion icon that brings up the logging screen Once you are at the logging screen of Nexion click Get Settings Once that s complete a message Copyright Nexion SA Pt
3. y Ltd User Manual Nexion Payment Solutions Nexion Call Centre 0861 639466 Version 3 5 will display Settings file successfully downloaded Click ok and now select your name from the drop down list and log on If the problem still persists please call the Help Desk on 0861 639 466 Q I get list index out of bounds error A Make sure that you are selecting the Licensee or Merchant when taking payments If you do not see the Merchant in the payments window please can the Help Desk on 0861 639 466 Q I get P0O5 could not sign on error A Please call the Help Desk on 0861 639 466 Q I get connection closed gracefully error A Try the Transaction again Make sure that your Internet is up and running If the problem still persists please call the Help Desk on 0861 639 466 Copyright Nexion SA Pty Ltd
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