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Total Recall (TRL/TRR) Owner`s Manual V4.00u, Jun. 2005

1. BRE EE aa Alarm Reset Switch IEC power cord Receptical h Power Supply Power Switch Adapter Plate Rear View of 19 Rack Mount Unit with optional Hot Swap Power Supply 5 2 1 Remote Connection Ports Network LAN and Dial up Modem One port for network attachment and one port used for connection to an RS232 modem implemented in standard RJ45 sockets 8P8C 5 2 2 Line Interface Connectors Total Recall has 4 8 12 or 16 channels for the desktop unit and 4 8 12 16 20 24 28 or 32 channels for the rack mount unit The connectors for the telephone line interface are standard RJ11C RJ12 RJ14 The black jacks on four channel DSP cards have one input on each jack The gray jacks on eight channel DSP cards have two channels on each jack see section 6 2 5 2 3 Power Cable Socket IEC 90 260V AC power cable socket 12 Total Recall User Manual V4 00 USA 5 2 4 On Off Switch Switches Total Recall On or Off 5 2 5 Fuse Desktop Model only 240VAC 1 0 gt 1 25 ampere anti surge fuse 5 2 6 Power Supply Desktop Total Recall desktop unit comes with an auto sensing power supply 90V AC 260V AC 50Hz gt 75Hz 50 watts maximum 5 2 7 Power Supply Rack Mount Total Recall 19 Rack Mount is available with 2 power supply options Standard PC power supply auto sensing 90V AC to 260V AC 50Hz gt 60Hz 250 watts 2 Dual Hot Swap power supply 110VAC switch able 240V AC 50Hz gt 60Hz 300 watts tot
2. 8 09 41 29 00 fi 09 41 20 00 lt 3 09 41 18 00 00 lt 09 39 43 00 lt 09 39 38 00 lt 09 39 36 OQ lt 09 39 07 00 lt 09 39 05 00 00 lt 09 39 03 O0 lt 09 38 09 00 lt 09 38 07 00 00 22 lt 09 38 05 00 00 20 lt Highlight the Search button using the UP DOWN arrow keys and press lt SELECT gt This will take you to the Add Calls to List Menu Use the UP DOWN arrow to navigate to each option Key in the selection from the numeric keypad or use SELECT to sequentially change the value Highlight Search and press lt SELECT gt Total Recall then searches through the call database on the HDD for all calls that match your search criteria If the search criteria are very well defined the target call s will be found very quickly If the search criteria are less well defined then the search will generate a larger number of calls for reviewing The date and time of the first and last calls are also displayed vj Date 31 MAR 2004 31 MAR 2004 v Time 08 00 20 00 Y Number 0295691234 Tagged Only All All Channels Search Cancel Search CD d 32 Total Recall User Manual V4 00 USA Note If your search spans 24 00 hours midnight the system will not accept time criteria in the search parameters Either do not specify time criteria or initially search up to 23 59 hours on Day I and then search from 00 00 hours o
3. RM Port 0399 Set Cancel The Remote PC s Remote Manager should now be able to access the Total Recall on the Internal Network 10 17 What if the Remote PC is behind a Local Firewall If you still can t connect it is likely that the Remote PC s ISP is running a Local Firewall which blocks outgoing sockets At this time Remote Manager does not support the use of a configurable proxy server or SOCKS on the client side Many ISP s block all ports except port 80 so one thing to try is set the base port of the Total Recall to 80 and attempt to connect N If the Total Recall 1s behind a firewall you will need to port forward port 80 as described previously If this does not work you may need to move to a VPN setup 10 18 Monitoring amp Playback No Audio I don t hear any sound when I attempt to remotely monitor or remotely playback a call from Remote Manager however I can playback a call from Remote Manager on a local CD or in a local folder NOTE This procedure should only be used after consultation with the network administrator for your network The following steps are written for Windows XP They will need to be modified for other operating system versions 50 Total Recall User Manual V4 00 USA RESOLUTION STEP 1 Run dos command prompt and type the command ipconfig Roxio Easy CD amp DVD Crea SnagIb E c c password is n3y Set Program Access and Defaults 2 Windows Catalog
4. Max Recording Length min Use Recording Period Start Time End Time 10 7 4 Passwords A password is required to access functions of Total Recall You must have administrator access to change passwords To change the password of the Total Recall unit click on the key icon in the General Settings Tab and enter the new password into the field provided You will be required to confirm the password Please ensure that you keep the passwords in a secure location 10 7 5 Recorder ID The recorder ID should be set as a unique three digit number that is used to identify the Total Recall unit To change this setting simply click in the Text entry box and type your selection Total Recall User Manual V4 00 USA 41 10 7 6 VOX Timeout If VOX audio activated recording is set as the recording trigger VOX Timeout will determine the maximum length of quiet time the recording will continue before being terminated This ensures that if a call has ended and the phone is not hung up properly the recorder will not continue to record silence VOX Timeout settings can be between 2 15 seconds and applies to all channels that have the Trigger set to VOX In the event that an active call is put on hold and there is no music on hold being played the recording will terminate according to the VOX Timeout setting When the call recommences the VOX trigger will immediately open and start a new recording so that the complete conversation is
5. Used 51 To replay a call from the Logging Menu position the highlight bar over the target call and press SELECT Adjust the playback volume by using the volume control thumb wheel on the front panel To stop replay press lt SELECT gt again or push the Stop button on the Control Keys Alternatively a call may be replayed using the Control Keys see Section 5 3 7 When a call is being replayed the progress of the call will be displayed at the bottom of the LCD 9 3 Live Monitoring of Calls This feature is accessed from the Options Menu Line button See Section 8 1 2 to enable the Live Monitoring function A current call will have the letter C in the Status Column Highlight the call with the UP DOWN arrow keys and then press SELECT The letter M in the status column after the C will indicate Live Monitoring If the beep tone is enabled it will be heard on the internal speaker To end monitoring press SELECT again This will stop Live Monitoring but will not terminate the call 9 4 Archiving Calls Total Recall stores compressed call files internally on the hard disk drive Call files can then be archived to DVD RW or CD R either manually whenever required or automatically at scheduled intervals Approximately 1 000 channel hours on a DVD RW disk and approximately 180 channel hours on a CD R depending on the call lengths and the number of sessions used It is recommended that calls be arch
6. Voice Logging Recorder gt mu Spinel a uoa t e wmmuum O ns T MTL 1 TELI TI mus 3 gt E ges 19 Rack Mount 4 to 32 channels Desktop 4 to 16 channels User Manual Version 4 00 USA Rev 0 28 Table of Contents COMPEIANCE STATEMENT accon Tan 5 SAFETY INFORMATION eaa aaa 7 INTRODUCTON Rec 8 SJ Total Reca Nido ae ie 8 32 Tota Recall ODUOLDS uino A ia 8 0 2 Channel Uporades as ains 8 22 2 Dual HOt Swap POW er SUPPI V ainia 9 o2 JAECDITVINP CPU ONS diee RETO O 9 ER UnPAC sm T A 9 Re Get stated TM 9 2 Total Recall Feire S cisini aida 10 OUICK START UP GUIDE ii A A 10 GETTING TO KNOW TOTAL RECALL lt a A io 11 D oni Recall Eron Ple les 11 SA A R TCA NOMS Ml ODE 11 flee A c a 11 245 Wolimc COMI li ri wet seek nacinaeies eaneien ees 11 IEF ADORNO Lr Tr 11 Sal Peak ls de 12 SUN MEE O 12 5 1 7 Front Panel On Off Switch Rack Mount Model Only eeeessss 12 a2 Recorder ear Panel crac nica 12 5 2 1 Remote Connection Ports Network LAN and Dial up Modem 12 2902 2 lime Interface ODBeCIOES td id dle o oxen 12 SF O SOCK O inhi cep hosce cuta es tu ens aeebeaanpeiateebatcn 12 VD OU OT dM TT 13 2249 dqusecDOsktoDMOGOLODLDY Verrai M bete ea EE I bris 13 320 Power supply Desktop MOL ie p sa 13 ow JPoweroupplys RackMlount NIOdel soie i
7. totalrecalll instead of having to remember the IP address However that is not necessary for our particular example Configure the Firewall by forwarding the following ports Forward port 10010 to the Total Recalls address 192 168 3 109 NB 10010 is the configured Port Base in our example Note that this is a TCP connection In addition if you want to transfer files to your local folders or email files from the Total Recall you will need to port forward FTP port 21 to this address as well Total Recall User Manual V4 00 USA 49 A remote PC must be able to resolve the name totalrecalll to the Firewall s externally visible IP Address One simple way to do this is to edit the hosts file eg On windows 2000 or windows XP modify the file C WINNT system32 drivers etc hosts to contain the line 203 10 10 10 totalrecalll You can ensure that this is correct by typing ping totalrecalll ata DOS command prompt Install Remote Manager on the Remote PC machine Add the Total Recall making sure you use the hostname not the IP Address as shown in the following image 2 add TR xj Add Total Recall select the TAB for the type of TR you would like to add LAN Dialup Cascaded x To add a Total Recall connected directly ta the LAN enter the IPAddress PIN and description af the TR and press the set button C JP Address 0 NE Host Mame fotarecait PIM eee Description ictalrecant
8. 10 17 What if the Remote PC is behind a Local Firewall o oooooonnnnnnnccnonnnoccnnnnnnnnnnnnnnos 50 10 18 Monitoring amp Playback No Audio essssssseeseeeeeeeeeene nennen eene nnn 50 11 PREVENTATIVE MAINTENANTQG D case cecccsccccsacessscescsacceccsaseccsccsccececcesacwessisssncasdss 55 12 TROUBEE SHOG TING TI Siurana 55 13 SPECIFICATIONS cairai auone a 57 14 APPENDIX A GLOSSARY OF TERMS oocccccccccccccccncncnonnnonononcncncnnnncnccnnnncncccccncccncccnnns 58 15 APPENDIX B LCD SCREEN MESSA G ES eee e eee eee ee eee e eeu eee e eee eee eese ee eee 58 16 SOFTWARE LICENSE AGREEMENT eere eee ee eee eee eee ee ee eee eee eee eee eee e eee eee eee 59 Total Recall User Manual V4 00 USA 3 Total Recall User Manual V4 00 USA 1 Compliance Statement European Model The equipment has been approved in accordance with Council Decision 98 482 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network termination point In the event of problems you should contact your equipment supplier in the first instance This device is designed to work on any network This device is not dependent on physical and software switch settings
9. 06 41005 Bee 0322658311 00 00 18 131332 00 00 16 00 02 10 0322658311 00 0 7 16 0299423134 00 00 24 0299423134 T ADE DD IB I gt Listed 26 Note It is recommended to start the archive process during a quiet time or after hours 9 4 4 Automatic Archiving This operation is performed from the Options Menu Archive Settings button To set the Total Recall to automatically archive navigate to the Auto Archive button with the lt UP gt DOWN arrow keys and press the SELECT key to put a check mark in the Auto Archive box The archive time interval is now available to be set This interval can be set in days or weeks with a range from 1 to 5 Press the DOWN arrow key to activate the number options box and use the SELECT key to cycle through the options Press the DOWN arrow key again to activate the weeks days options box and press the SELECT key to cycle through the options and make your selection Y Reminder When 75 full Auto Archive Every 1 Days Archive Device CO Next archive Midnight an Mar 31 2004 Cancel Within this screen Total Recall indicates when the next Automatic Archive session will occur based on the present time and the selected time interval After setting up the Automatic Archive parameters the first archive will always occur at the following midnight and then the Automatic Archive interval setting will regulate the frequency of subsequent Automatic Archives 9 4
10. 5 Damaged DVD CD or Insufficient Space If there is insufficient space on the DVD or CD to accommodate the archive selection you will be asked to insert anew DVD RW or CD R If the DVD or CD is damaged in any way a message will advise that the archive failed and to try again with a different disk 36 Total Recall User Manual V4 00 USA 9 4 6 Archive Reminder This feature is accessed from the Options Menu Archive Settings button To set the Archive Reminder feature navigate to the Reminder button with the UP arrow key and press the SELECT key to put a check mark in the Reminder box Use the DOWN arrow key and SELECT key to set the Reminder at either 50 75 or 90 hard drive capacity This is a visual reminder of actual disk space used This message will continue to appear even after an automatic archive as no calls have been removed from the recorders hard drive 9 5 Deleting Calls Total Recall has been designed as a secure recording system It is not possible to enter any of the User Menus and delete selected files from the database However there are two ways in which files can be removed from the database a Delete using the Do you want to remove the calls you archive selection from the Manual Archive procedure Section 9 4 3 when you are logged in as an Administrator b Auto system deletion This is an automatic system function designed to ensure that Total Recall does not stop recording when the hard dr
11. If this device is to be used outside of your area or different network contact your vendor This device complies with Class A of EN55022 1995 incl Amendments 1 amp 2 Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures New Zealand Model This device complies with Class A of AS NZS3548 1995 incl Amendments 1 amp 2 Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 8 1 8 Call logging automatic set up b The call log incorporated in this equipment does not record all answered calls The call log therefore may not agree with the Telecom account which may include calls not shown on the log 8 5 Recording functions c All persons using this device for recording telephone conversations shall comply with New Zealand law This requires that at least one party to the conversation is to be aware that it is being recorded In addition the Principles enumerated in the Privacy Act 1993 shall be complied with in respect to the nature of the personal information collected the purpose for its collection how it is used and what is disclosed to any other party USA Model FCC Rules Part 15 Total Recall has been tested and complies with the limits for a Class A digital device pursuan
12. Notify me when this connection has limited or no connect STEP 6 Select Internet Protocol TCP IP and press the properties button to bring up the following dialog box Internet Protocol TCPAIP Properties General fou can get P settings assigned automatically if your network supports this capability Otherwise pou need to ask pour network administrator for the appropriate IP settings C5 Obtain an IP address automatically Use the following IP address IP address 3 38 Subnet mask 255 255 255 U Default gateway 182 168 3 252 ALI rn S eet Si ir PR Ls LO Es JA LE pp Preferred ONS server Alternate DNS server Total Recall User Manual V4 00 USA 53 STEP 7 Press the advanced button to bring up the following dialog box Advanced TCP IP Settings P Settings DNS_ WINS Options IP addresses IF address Subnet mask Je 132 158 3 38 255 255 255 0 182 158 1 123 255 255 255 0 Default gateways Gateway Metric 192 168 3 252 Automatic Automatic metric STEP 8 Select the unwanted IP Address and press the remove button The remaining IP address should be an IP Address which is on the same network as the Total Recall For example if the Total Recall is configured as 192 168 3 39 then use 192 168 3 38 as the main IP address for the PC If in doubt which one to remove talk to your network administrator Pre
13. TRR 28 28 channels rack mount TRR 32 32 channels rack mount All Total Recall models are supplied with Remote Manager the client software for Total Recall It is a Windows based 95 98 NT 2000 M E XP program Remote Manager is used to search and replay calls from either an archive DVD or CD if there is no requirement to use the LAN or Dial up functionality or enables full remote access to Total Recall via the LAN or Dial up interface Calls can be selected and transmitted via e mail for replay on a multimedia PC at a remote location 3 2 Total Recall Options 3 2 1 Channel Upgrades Each Total Recall Desktop unit can accommodate up to 2 DSP Digital Signal Processor cards and the Rack Mount unit up to 4 DSP cards Both units can be upgraded with 4 channel and or 8 channel cards See your supplier for further information Ordering details e TR U4 4 channel upgrade card e TR US 8 channel upgrade card 8 Total Recall User Manual V4 00 USA 3 2 2 Dual Hot Swap Power Supply Total Recall Rack Mount models come supplied with a standard power supply A dual hot swap power supply is available for the rack mount models only Contact your Total Recall supplier for details 3 2 3 Archiving Options Total Recall is supplied with a CD CD R media or DVD Drive CD R or DVD RW media 3 3 Unpacking Total Recall recorders distributed by Omnicron Electronics are supplied with the following items e Total Recall Voice Logger Recorder either de
14. Total Recall units together and access them via dial up using a single telephone line Click the Dial up tab to access the Dial up entry box Choose the dial up host this will be a Total Recall connected to dial up and the IP address of the cascaded unit followed by the Total Recall PIN and a description The PIN is the same as the Total Recall password and will give the user the same access rights as if the password was typed into the Total Recall unit The description is a name that will identify the Total Recall unit to the user Clicking on the button will start the process of searching for and adding the Total Recall to the Remote Manager system Please note that this will dial the number specified as Remote Manager needs to contact the Total Recall to complete this process Repeat this process to add more units 10 6 Connection Using Remote Manager To connect to a unit using Remote Manager either by LAN or dial up click on its icon in the tree If connection is via dial up the number will automatically be dialled When the connection is completed the icon will change to show the connection is complete If the connection is via LAN there is no change of icon After connection Remote Manager will operate the same for LAN or Dial up Total Recall User Manual V4 00 USA 39 10 7 Configuration Remote Manager will allow full configuration of each Total Recall unit that has been added to your Remote Manager system where you have administra
15. a similar fashion as Sort by Date except the tree will display the channel first and then the date 2 Total Recall Remote Manager File Help 3 09 Monitor Playback calls TR Configuration Event Log IL TR Mgr Chris Home gt E CD Drives QR Search For Calls gt Local Folders gt E Total Recalls COGOR ONARE E c rr under desk TR time Mgr time P o 1 Back Office Channel mo 5 Sep 2004 Date from r 4 Sep 2004 e Phene Number 3 ate to a o 2 Sales C Call Length 19 5 Sep 2004 Time from r 9 4 Sep 2004 Note Keyword 3 8 3 Accounts Y 5 Sep 2004 Tinto C Call Direction Marshes z s A Warehouse Search Now Local Folder 9 5 Sep 2004 i 4 Sep 2004 Date TR Time TR Length Number Direction Channel Notes Recorde X 00 2 7 E Sort by Date o Sort by Channel 57 28 00 00 2 Modify Local Folders LS 3 Local folder s e z 14 55 30 14 55 30 11 38 23 00 02 04 781 0 50 02 00 02 55 n 3 In 10 50 02 00 02 55 6 in 10 50 02 00 02 55 509 In Bb 1 000000 a E a o 44 Total Recall User Manual V4 00 USA 10 9 3 Loading Calls In the Playback Calls window click the button beside the device from which you want to load calls Click Search Now and the contents of the device will be displayed on the screen It is then possible to use the search criteria to narrow the search for
16. address should be set only by the System Administrator Note Total Recall is shipped with no IP address and it will need to be set to allow operation on your network Caution For security reasons it is NOT recommended that dial up access is activated while Total Recall is connected to your TCP IP Network 8 6 Dial up 8 6 1 Modem To connect Total Recall via dial up you will require a serial modem V90 or V92 and the Modem cable supplied with Total Recall Follow the instructions that come with the modem to connect it to the telephone line and power 8 6 2 Dial up Address There is no requirement to set an IP address when connecting Total Recall to a modem as Total Recall will automatically assign the dial up IP address to 10 0 1 205 For instructions about connecting to Total Recall via dial up please refer to the Remote Manager section of this manual 28 Total Recall User Manual V4 00 USA 8 6 3 Cascading The cascade function is used when you wish to connect multiple Total Recall units together and access them via dial up using a single telephone line To use the cascade function you will need to connect the first unit to the modem using the dial up instructions above Multiple units can be cascaded to this unit by connecting between the Network Connections on the Total Recall units A crossover cable can be used if only one additional unit is connected to the recorder with a Modem for dial up access If more than two units need to
17. be archiving calls to the disk It is recommended to start the archive process during times of low usage or when you do not need to gain further access to the recorder for a period of time 1 I have archived calls to a DVD or CD but the Used indicator on the Logging Menu remains at the same level The Archive Do you want to remove the calls you archive option only available with Administrator Access will archive calls to a disk and either delete them from the hard drive Yes or keep them on the hard drive No If you choose to keep the archived calls on the hard drive the Used indicator will not change If you choose to delete the archived calls from the hard drive the Used indicator will decrease after archiving ws m Im trying to set the IP Address of the Total Recall but pressing the OK brings up the error message Update Network Settings Failed Chances are the IP address that you are trying to use 1s already used by some other computer or device You will need to find an IP address that isn t used by asking your Network Administrator The best way to check if an IP address 1s used is to logon to a PC that is on the network Then try pinging the IP address Do this by starting a command shell and typing ping lt IPADDRESS gt where lt IPADDRESS gt is something like 192 168 3 10 If something responds that IP address is in use Total Recall User Manual V4 00 USA 13 Specifications Numb
18. captured across two recordings The default VOX Timeout setting is 15 seconds To change this setting click in the text entry box and type your selection Note Whatever the VOX Timeout setting that length of time must be allowed between the termination of one call and the start of the next call If the next call starts within the VOX Timeout setting both calls will appear as one call record on the database i e two calls appear as one continuous call 10 7 7 Minimum Recording Time The Minimum Call Length setting can be between zero and ten seconds in increments of one second and applies equally to all channels The call will initially appear in the Logging Menu on the Total Recall being configured but if the call length is less than the Minimum Call Length setting then the call will be automatically deleted The default setting 1s zero meaning that no calls will be deleted Extreme care needs to be taken with this setting as it is normal to record all calls and only under very specific circumstances for example noise spikes external to the recorder causing frequent and unwanted false recordings that this setting would be changed from the default 10 7 58 Maximum Recording Length The Maximum Call Length setting can be between one and sixty minutes in increments of one minute and applies equally to all channels on the Total Recall being configured If a call reaches the maximum length setting the call record will be terminated at that poi
19. few seconds later the Logging Menu will be displayed with the padlock icon locked This Menu is the default Menu that the system will revert to after 120 seconds of inactivity Before commencing to navigate the menu structure enter the password default 0000 at the Logging Menu and then press SELECT The padlock icon in the top right corner of the LCD displays unlocked 7 2 Main Menus There are three main menus Logging Search and Options 7 23 1 Menu Site Map Logging Menu Search Menu Search Date Time Number Search DVD or CD Search Tag All Untag All Archive Archive Calls 18 Total Recall User Manual V4 00 USA All Calls Found Calls Unachieved Calls Tagged Calls Archive Device Options Menu General Settings Language English Spanish Korean Time and Date Date Time Time Zone Area Time Zone City User Password Administrator Password Channel Settings Channel Trigger Monitor Beep Archive Settings Reminder Auto Archive Archive Device Call Settings Min Call Length Max Call Length VOX Timeout Recording Period Network Settings Use Dial up Use DHCP IP Address Netmask Gateway Max Sessions Session Duration RMI Port Lan ID Advanced Heartbeat Maintenance System Information Rebuild Call Database Load Settings from CD Save Settings to CD Erase DVD System Shutdown Confirm Total Recall User Manual V4 00 USA 19 20 7 2 2 Default Settings Total Recall Default Settings General Settin
20. operational requirements The main difference is that an extension side connection will enable the recording of internal extension to extension calls In this case the extension number dialed may be recorded as a search field provided the handset generates a DTMF dialing tone If the number of extensions exceeds the number of trunks and the requirement is only to record external calls and not internal office calls then the recorder can be connected to the MDF or distribution frame on the trunk side Connecting on the trunk side will ensure Caller ID capture if Caller ID is activated Total Recall Installation 2 wire Analogue Handsets Not Recorded z y P f Im Total Recall 5 Telesales Agent Recorded Total Recall User Manual V4 00 USA 15 In this example page 15 the recorder is patched onto a distribution strip within the communications or PABX room Only three of the five available extensions will be recorded If required the recorder could be located out in the office area and wired back to the distribution frame Total Recall Installation 2 wire Analogue direct to Trunk lines Handsets Recorded Handsets Recorded H ae A Trunk lines amp MDF Telesales Agent Recorded In the example above Total Recall is patched directly to analogue trunk lines All call activity incoming and outgoing will be recorded The recorder can be located in the Co
21. specific DHS Suffix IP Address M 1 Subnet Mask IP Address LC Subnet Mask Default Gateway 192 192 C Mocuments and Settings seikn BACKUP gt STEP 3 If two IP addresses are shown as in the diagram above then you need to remove one of the IP Addresses in the following way Run Network connections by going Start gt All Programs gt Accessories gt Communications gt Network Connections as shown on page 52 Total Recall User Manual V4 00 USA 91 STEP 4 Double click on Local Area Connection to bring up the following dialog box 52 SDVD Crean Set Program Access and Defaults D a a Windows Catalog nagl y 4 Windows Update Y Ci winzip P password is n3 as ie Games fay Communications e Microsoft AntiSpyware m Entertainment ES Network Connections e mese M Fr QuickTime Fi System Tools Network Setup Wizard 43 m Real NC Address Book 5 New Connection Wizard A Eman e Roxio Easy CD and DVD Creator 6 g Calculator Y Remote Desktop Connection e Snaglt 7 EX Command Prompt x3 Wireless Network Setup Wizard T FR Startup 3 Notepad e TR Remote Manager b Paint e Winzip 9 Program Compatibility Wizard 4B Internet Explorer Synchronize MSN Explorer Tour Windows XP a Outlook Express Cg Windows Explorer s Remote Assistance S Windows Movie Maker YY TeleCorder E F4v201 A WordPad Files and Settings Tr as UpCorder Wizard ES Windows Journal Viewer Windows Media Pl
22. tab will allow you to set automatic archive archive device and archive reminder parameters To change the archive period click in the Archive Period text entry box and type your selection using your keyboard To change the archive period choose your selection from the drop down box using your mouse Click the Apply button to save this configuration to Total Recall 40 Total Recall User Manual V4 00 USA 2 Total Recall Remote Manager File Help a l a 0 8 14 50 08 Monitor Playback calls TR Configuration Event Log 9 TR Chris Home MGT under desk b Update TR Configuration a 1 Back Office rE a 2 Sales a eun Channel Archive General Time Date a A Warehouse Enable Auto Archive Archive Period Archive Period Type Archive Device Type Next Archive Date Enable Archive Reminder 10 7 3 General The general settings tab allows you to change the Administrator Password User Password Recorder ID VOX Timeout Minimum and Maximum Recording Length and the Recording Period 2 Total Recall Remote Manager File Help 3 0929 Monitor Playback calls TR Configuration Event Log 9 TR Chris Home Ga TR under desk LU Update TR Configuration a 1 Back Office a 2 Sales e a 3 Accounts Channel Archive General Time Date a 4 VVarehouse Administrator Password User Password Recorder ID YOX Timeout Min Recording Length sec
23. the U S A by Omnicron Electronics 581 LIBERTY HIGHWAY e P O BOX 623 e PUTNAM CT 06260 0623 4 860 928 0377 FAX 860 928 6477 Support omnicronelectronics com www omnicronelectronics com
24. windows Update CD winzip fin Accessories m Games F7 Microsoft AntiSpyware j Internet Internet Explorer va E mail gt Windows Media Play 3 Windows Messenger Tour Windows XP F a D Windows Movie Mak A Files and Settings Tr Wizard O Snaglt 7 T QuickTime Fm RealvNC Ff Roxio Easy CD and DVD Creator 6 E Snagit 7 m Startup m TR Remote Manager FT Winzip 4B Internet Explorer Ww MSN Explorer 5 Outlook Express p Remote Assistance We TeleCorder E F4v201 A UpCorder ES Windows Journal Viewer 2 Windows Media Player All Programs sg Start 3 Windows Messenger Log Off Shut Down A Total Recall Remote em Accessibility l an Communications m Entertainment m System Tools GJ Address Book E Calculator ex Command Prompt Notepad y Paint Program Compatibility Wizard y Synchronize Tour Windows XP L9 Windows Explorer S windows Movie Maker A WordPad STEP 2 For remote manager to work correctly there should be one and only one IP address If there are two IP addresses monitoring and playback will not work correctly The diagram below shows the situation where two IP addresses are configured Command Prompt Microsoft Windows AF Uerzion 5 1 2688 CC Copyright 19785 2881 Microsoft Corp C MDocuments and SettingsMseikn BACKUP gt ipconfig Windows IP Configuration Ethernet adapter Local Area Connection Connection
25. 004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a il al E __ ns 0 0 4 2 m LI LII LII m 8 Configuring Total Recall jd oo 5 00 00 35 00 00 19 00 07 16 Eee 00 12 06 00 00 21 00 00 07 00 00 06 E OO OO OS E 00 00 09 00 00 09 00 00 09 OO OO OS E 00 00 07 E LOGGING MENU amp 08 08 07 Lenath Mumber Channel Status 0133446123 2 033446123 gt 3 0410025 783 B 0410026 782 25 0410026 781 Is 3 0410026 783 gt 4 0133454311 13226585311 0322638311 0299423134 299423134 The he pe gt gt gt gt gt Te 1 T gt 3 2 B O 2 4 I lt 3 0733454311 E s E j 4 2 s 5 D 12 10 13 24 18 JE 10 23 24 Used 51 Configuration options for Total Recall are accessed through the Options Menu To access this menu press the lt MENU gt key twice from the Logging Menu The Options Menu contains seven sub menu items General Channel Archive Call Network Settings System Maintenance and System Shutdown If the Options Menu does not appear you will need to log in as Administrator see Section 8 2 2 E 17 Aug 2004 10 er JD Channel Settings 5 Archive Settings pa General Setting
26. 2 huile En 24 8 1 3 O 24 0 2 PASS Words E A end Lese eas UI as daa reutaxetens 24 8 2 1 Useras Word anda 24 8 2 2 Administrator PassWord aii 24 8 2 3 Entero ass Worde o A il 25 8 2 4 Chraneine dEi SWO e a os illo aoa 25 MES IB uu eR UR DT 26 8 3 1 Misi ecu iui iii ae 26 8 3 2 Madman Calc 26 8 3 3 VOX EAM OU sacs c 26 8 3 4 Recordine Period esni E 27 54 Remote Access Seting sana 27 50 Network SHIA Or EE T A 28 8 5 1 Connecting Total Recall Using LAN eene 28 8 5 2 Entero IP Add Sia ii ia 28 MEM D mme T 28 8 6 1 MOG Mr t 28 8 6 2 DU ho OCC IL 28 8 6 3 CACA E 29 8 6 4 DHCP Dynamic Host Configuration Protocol eese 20 5 7 Maximum SESSIONS aaa sa 20 Oro SESSION IDO std 29 A O el ee nn Mey Pee bue nee ne Ne re eee ee ence eee 29 STO Laa LEA 29 SUL Time Dana ds io died 30 6 12 Wp sade SoOrWate isa 31 Sal Recorder natal ted els eed t Rb c iii dotada 31 5 14 Rebuild Call Database e aov cio De eta ia 3l 5 15 save and Load Settings rom DVD or D cup iiio RR Eee rU RI E cerent ia eu eden 3l 5 15 as BG Be eee nem re mene many Secor ere nan mee ud s uet M s Mi Sa anise re D M D et 22 OPERATING TOTAL KECA LL oreina needs chara eo hon O a 32 Da Seemne tor Call a 32 9 1 1 scarchme Trom Ihe FTard DELV6 acido 32 9 1 2 Searching from the DVD or CD Archive Using Total Recall 33 92 Replaymo Cal
27. 95 98 NT ME 2000 XP Field upgradeable via CD Media Linux Fedora Core 2 Desktop 365 x 375 x 165 mm 6kg net 1412 x 1434 x 612 13 Ib net Rack Mount 480 x 230 x 220 mm 5U 10kg net 19 x 9 x 81 22 lb net Desktop UL 94V 0 ABS plastic Rack Mount Standard EIA 19 Rack configuration 5U Zinc Passivated steel with Powder Coated face panel Specifications subject to change without notice Total Recall User Manual V4 00 USA 57 14 Appendix A Glossary of Terms PABX PBX Private Automatic Branch Exchange Private Branch Exchange Distribution Frame normally used in a communications room to distribute and patch cabling Handset Handpiece Hand held assembly that includes microphone mouthpiece and speaker earpiece Handset Adapter A device to tap the audio signal from the handpiece of a telephone handset Also referred to as a Handset Patch or Logger Patch or Handset Splitter A tone that sounds every 15 seconds to alert that the call is being recorded CLI CLIP Caller Line Identification Caller ID or Caller Line Identification Presentation Information line displayed at the bottom of each of the User Menus Uninterruptible Power Supply E Digital Signal Processor 15 Appendix B LCD Screen Messages The direction of the call is displayed if either CLI or DTMF has been captured Channel The channel number associated with the call The status of the call see below The possible messages in the status colu
28. Date or Channel Y sort by Channel by clicking on the appropriate selection Sort by Date Calls will be arranged in a tree by Date and then by Channel Clicking on a channel or date will set the criteria in the search options window Clicking on Search Now will display only calls in the calls window relating to the search criteria om Total Recall Remote Manager Fie Help 3 0945 Monitor Playback calls TR Configuration Event Log C3 TR Mgr Chris Home amp k CD Drives gt Local Folders E E Total Recalls TRY T B eESu under desk ime vigr time amp m5 Sep 2004 Meer Channel vC al TK IET Phone Number a 2 Sales ate tas 8 3 Accounts Call Length a 4 Warehouse Time from MM amp 9 4 Sep 2004 Note Keyword a 1 Back Office eo Call Direction a 2 Sales a 3 Accounts Local Folder a 4 VVarehouse E Search For Calls Search Options Date TR Time TR Lengt Number Direction Channel Notes Recorde 9 Sort by Date 9 Sort by Channel 14 57 28 00 00 26 14 57 14 00 00 40 5 n Modify Local Folders C M 5630 0 01 24 14 56 30 00 00 42 gt E Local folder s 14 56 30 00 00 24 14 56 30 00 01 24 11 38 23 00 02 04 11 38 11 38 23 00 02 04 10 50 02 00 02 55 3 10 50 02 00 02 55 509 in Sort by Channel This will arrange the calls in
29. ICENSE This ASLA grants you the following rights The software and hardware described in this document are furnished under a license agreement and may be used only in accordance with the terms of the agreement The software that accompanies all Arunta products is the property of Arunta Comsec Pty Ltd ABN 40 051 658 569 and is protected by copyright law While Arunta continues to own the software you will have certain limited rights to use the software after your acceptance of this license Except as may be modified by a license addendum which accompanies this license your rights and obligations with respect to the use of this software are as follows DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the SOFTWARE PRODUCT except and only to the extent that such activity is expressly permitted by applicable law not withstanding this limitation Termination Without prejudice to any other rights Arunta may terminate this ASLA if you fail to comply with the terms and conditions of this ASLA In such event you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts UPGRADES If the SOFTWARE PRODUCT is an upgrade of an Arunta product you now may use that upgraded product only in accordance with this ASLA COPYRIGHT All titles and copyrights in and to the SOFTWARE PRODUCT including but not limited to any im
30. Search by Call Length Click on the Call Length check box Click the icon and set the Call Length using the sliders Set the minimum and maximum call length to be searched Call Length Set min and max call length E4 J J 10 9 10 Search by Note Keyword Click on the Note Keyword check box Type the keyword 10 9 11 Search by Call Direction Click on the Call Direction check box Use the drop down menu to make your selection 10 10 Local Folders 10 10 1 Modify Local Folders Window This window is used to create and modify Local Folders that will be used to store call records Once a Local Folder is created the Local Folder will appear in the Playback Calls Window Calls in the Calls List can be highlighted and dragged into a folder in the Modify Local Folders window for storage on the hard drive To create a local folder simply click on the ICON and create a new folder or select the folder you wish to use to store your calls 10 11 Replaying a Call With the call data information loaded on the screen double click on the call you wish to play or click on the call and then click the play button P Call progress is indicated by a Slider Bar located beneath the call window and the counter shows the exact time of the call At any time the call can be paused by clicking the Pause Button ll or the call can be stopped by clicking the Stop Button M Clicking the Stop Button will reset the Slider Bar back to the beginning of the
31. Total Recall to the PC either by drag and drop to a local folder or from archive DVD CD Remote Manager also allows for the remote configuration of all connected Total Recall units from your PC Remote Manager enables those users who do not wish to connect Total Recall to their LAN or a Dial up to replay calls from their archive media 10 2 PC System Requirements Remote Manager software 1s designed for use on a multimedia PC running Windows 98 ME 2000 NT4 or XP Total Recall calls that are archived onto the DVD or CD are stored in a compressed and encrypted Total Recall User Manual V4 00 USA 37 data format that cannot be played on a multimedia PC without using Remote Manager software The recordings have to be converted de encrypted into wav or mp3 files Minimum system requirements 100Mb free HDD space 128Mb RAM Display resolution 800x600 256 colors Sound device and speakers LAN device or modem for remote access capability 10 3 Installation Loading Remote Manager Software onto your PC Remote Manager software is supplied on a CD together with the Total Recall unit To install insert the CD into the PC drive and follow the instructions on the screen If the install does not start manually select SETUP from the disk Please check with your System Administrator prior to installing Remote Manager 10 4 Configuring Total Recall for LAN or Dial up Please refer to Section 8 5 and 8 6 10 5 Add Total Recall
32. a rte Re eme Mess 13 S NEG UM ZI arra E A 13 IE ECODEP ET E TENE 13 Ie MENUT A cre ten dl tota reta ener 13 23 99 ELECTRO ono ais coto oia 13 294 UP and DOWN Scroll Keys usara 13 53393 Powerce Hard DnveActivity EDS lets 14 MIO NUMARK y AC a oie Et aie 14 2 PIDIKE Control Keys eit ci depu dore Ie a ida 14 INSTALLING TOTAL RECA EL orenen eE EEE EE E OERSET 14 OM MEME i ipe M AUT TN A fiesta 14 62 DSPEatd Identification austria 14 6 3 Connecting to the Telephone Network to Record Conversations cccccccccnononcccncnnncnnnnnnnos 15 6 4 Location of the RECO uscar E ed pe bed enin 15 6 5 Connecting to Analogue Phone LINES adidas 15 6 6 Connecting to a Digital Phone Using Phone Handset Headset Adapters 16 0 7 Connecting toa Disital Extension tlie das 17 6 8 Caller Line Interface CLI Caller ID amp Touch Tone DTMF Capture 18 SWITCHING ON AND GETTING STARTED oocumnnccccccncccccccnononcccniniscccccccccccccccccncnonos 18 MEE S DUSCHE Um ENT 18 POEM CHITI Em 18 Ep NEBST 18 42527 Derk SEI ID S AA II a A 20 Total Recall User Manual V4 00 USA 1 8 Te OPUS DAMM aecenas bota atte t osse uti be ass ota elo erect LAS ed aie cast 21 Jude ea A NN 21 42 A O Fere po stags 22 CONFIGURING TOTAL RE GALL esiste seses te sacos Fe esu oda bassa sos Unu cunas E aaa au re 22 od Chane Eoen S cortos dcus MM o tx M MM E 23 8 1 1 MUSIC M ster 23 8 1
33. ages photographs animations video audio music text and applets incorporated into the SOFTWARE PRODUCT the accompanying printed materials and any copies of the SOFTWARE PRODUCT are owned by Arunta or its suppliers The SOFTWARE PRODUCT is protected by copyright laws and international treaty provisions NO LIABILITY FOR CONSEQUENTIAL DAMAGES To the maximum extent permitted by applicable law in no event shall Arunta or its suppliers be liable for any special incidental indirect or consequential damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information or any other pecuniary loss arising out of the use of or inability to use the software product even if Arunta has been advised of the possibility of such damages MISCELLANEOUS The developer Arunta Comsec Pty Ltd has adopted a policy to continue the development of Total Recall and Remote Manager and therefore there may be variations between the documentation and the operating system at any one time Should you have any questions concerning this ASLA or if you desire to contact Arunta for any reason please contact the Arunta reseller serving your country or write to Arunta Comsec Pty Ltd 65 Alexander Street Crows Nest NSW 2065 Australia Document Version 4 00 US Rev 0 28 27 June 2005 Total Recall User Manual V4 00 USA 99 TOTAL RECALL Voice Logging Recorders are distributed in
34. al En os 5 3 Control Panel 5 3 1 LCD Display The color TFT LCD displays the various screen menus After 5 minutes of keypad inactivity the LCD backlight will automatically turn off to extend the life of the backlight However the recorder will continue to function normally 5 3 2 MENU Key The MENU key is used to navigate between the three main menus Logging Search and Options When MENU is pressed with the cursor at the top of one of the three main menus the cursor moves to the top of the next main menu The system will beep each time the MENU key is pressed When MENU is pressed and the cursor is in the body of a main menu the cursor will go straight to either the OK or Cancel button saving keystrokes 5 3 3 SELECT Key Use the SELECT key to start an operation associated with a highlighted button or item and to confirm a request 5 3 4 UP and DOWN Scroll Keys The UP DOWN arrow keys are used to navigate within a menu With each UP or DOWN key press the cursor highlights a different button or item within the menu As you press the UP DOWN arrow keys the system will beep Use the DOWN key to highlight items across the screen from left to right as well as down You can use the UP arrow key to move in the reverse direction Total Recall User Manual V4 00 USA 13 5 3 5 Power amp Hard Drive Activity LEDs GREEN is the Power On indicator RED shows activity of th
35. al via handset splitter logger patch A digital extension line using D A converters A digital trunk line using D A converters A radio or other audio signal presented as a two wire analog interface Various standard and special order cables and or adapters are available from your Total Recall representative If you require a different cable or adapter than was supplied with your unit contact your representative for assistance 6 2 DSP Card Identification Total Recall desktop units have either 4 or 8 RJ11C RJ12 RJ14 modular line interface jacks Rack mount units could have as many as 16 dual line jacks for a maximum of 32 channels The 8 channel DSP card has gray color four way RJ11C RJ12 RJ14 connectors and the 4 channel DSP card has black color four way RJ11C RJ12 connectors The two wire interface uses pins 3 4 the center pair of the RJ11C RJ12 connector The four wire interface uses pins 3 4 and pins 245 of the RJ11C RJ12 RJ14 connector Line 2 Pin 2 5 Line 1 Line 1 Pin 3 4 Pin 3 4 E L RJ11C RJ12 RJ11C RJ12 RJ14 4 Channel DSP 8 Channel DSP connection connections 14 Total Recall User Manual V4 00 USA 6 3 Connecting to the Telephone Network to Record Conversations The location of the recorder in a communications room or office area will depend on issues such as user access security access telephone wiring and available space The Total Recall line interface is two wire analogue The connector terminations on the
36. allowed in the configuration Notes can be added to a monitored call To listen to an active channel either select the required channel from the tree to the left hand side of the screen or from the black Live Monitor panel at the bottom of the screen Note The Live Monitor panel will only contain the first 10 configured Total Recalls To monitor more than 10 Total Recalls you must use the tree 10 8 2 Channel Status s Monitoring disabled Channel cannot be monitored Monitoring is active but there is no activity on the line Live call in progress dj Monitoring is in progress 10 9 Search and Playback Calls Using Archive Media DYD or CD 10 9 1 Search and Playback Using an Archive Disk For those users who do not wish to use the convenience of the LAN or Dial up functionality of Total Recall you can search and playback calls simply by inserting the archive DVD or CD into the drive on the PC and clicking on the CD drive icon in the directory tree on Remote Manager All the functions described in this section can then be utilized to help narrow your search Total Recall User Manual V4 00 USA 43 10 9 2 Searching Calls You can search and play calls from all Total Recall units that have been added to your Remote Manager system as well as a DVD CD Drive or if calls have been previously saved to a local folder from an archived DVD CD from a Local Folder on your hard drive Calls can be arranged by Date sort by
37. at the call appears on the Logging Menu showing C in the status column When the conversation is finished enter the password if required position the cursor over the call and press the SELECT button to replay the call Adjust the speaker volume using the thumb wheel on the front panel Total Recall User Manual V4 00 USA 5 Getting to Know Total Recall Total Recall is very simple to operate and has a minimum number of ports and key controls Everything that is needed to operate Total Recall is included with the unit It is not necessary to attach a PC monitor as a management console for the recorder Network amp Modem TFT LOD Connection Panel 4 to 16 Channel Menu amp Select Line Input Keys d p OT Headphone Jack Keypad Line Output Control Jack Keys Volume Aj Up Down Control Scroll Keys SR CD R or DVD y Drive Top View showing main control connection points on Desktop Unit Network amp Modem Connection 4 to 32 channel Filter Line Inputs Colour Cover d TFTLCD Speaker cd I Numeric diseno a Keypad On Off Key Switch Keys Archive Press amp lift DVD Drive front panel Up Down Scroll Key Headphone Ne a ctivi Jack Line out Power y Menu amp Select Front View showing main control connection points on 79 Rack Mount Unit 5 1 Total Recall Front Panel 5 1 1 Headphone Jack Standard 3 5mm audio jack for connection of headphones or external speaker vo
38. ayer 3 Windows Messenger A Log Off o Shut Down start A Total Recall Remote ca es All Programs Network Connections File Edit View Favorites Tools Advanced Help Oo Back S P Search e Folders isi Address e Network Connections LAN or High Speed Internet Network Tasks s Create a new connection i Change Windows Firewall 4 325 10 100M Fas settings See Also y Network Troubleshooter Other Places E Control Panel My Network Places E My Documents i My Computer Details Network Connections System Folder 1 Local rea Connection Status General Connection Status Connected Duration 5 days 15 26 19 Speed 100 0 Mbps Activity Sent Received Cada Packets 50 126 377 89 803 943 Total Recall User Manual V4 00 USA STEP 5 Click the Properties button to give the following dialog box lt Local Area Connection Properties General Advanced Connect using E ADpen AON 325 10 100M Fast Ether gentes This connection uses the following items ll Client for Microsoft Networks Alle and Printer Sharing for Microsoft Networks E aos Packet Scheduler m Internet Protocol TEFAF Install Uninstall Prop Description Transmission Control Protacal Intermmet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected
39. background noise fed back through the microphone of the handset is combined with the Receive Rx signal from the Remote Party and therefore what appears to be a clear voice to the listener may sound soft or hard to hear upon replay This is a function of the AGC which averages out all of the audio signals detected during the recording If on the other hand there is no background noise the Remote Party will sound very clear and loud upon replay p I am dialing a number and I can hear the tones on my phone but no DTMF number appears in the Logging Menu next to the C Current Call If recording via a handset adapter it may not be possible for the recorder to detect DTMF tones If your phone system transmits a proprietary signal to the PABX and the PABX converts this signal to DTMF tones then the recorder cannot detect the DTMF as it is not present at the point of recording The recorder will detect DTMF tones provided they are on the line at the point of recording k I have selected Archive and now my keyboard has locked up and the recorder does not seem to be working The archive process takes time Writing to a DVD or CD is a time consuming process During the archive process the MENU and SELECT keys will be disabled and you will have no access to other functions of the recorder DO NOT SWITCH OFF THE POWER Although you have no access to the recorder it will still be recording on active channels and it will still
40. be connected using cascade a network switch hub will be required A dedicated network switch hub should be used when connecting Cascaded Total Recalls together and should never be connected to the office network An IP address will be required for each unit to be cascaded The IP address will need to be set manually and will need to be in the range 10 0 1 1 to 10 0 1 203 or 10 0 1 206 to 10 0 1 255 8 6 4 DHCP Dynamic Host Configuration Protocol If your network is configured for DHCP selecting this setting will allow your network to choose an IP address for your Total Recall Use the UP DOWN arrow keys to highlight DHCP and press the lt SELECT gt key This will gray out the IP address section and place a check mark in the box Scroll down to the OK button and press lt SELECT gt The IP address that is allocated for Total Recall will be displayed in the grayed out section in the Network Settings Menu 8 7 Maximum Sessions Maximum Max Sessions is used in conjunction with Remote Manager and is the maximum number of users allowed to simultaneously monitor or playback calls from a remote location The default setting is 5 Please consult your IT Manager before changing this setting as increasing this could affect your LAN bandwidth To change this setting use the UP DOWN arrow keys to highlight the Max Sessions entry box Then using the numeric keypad enter the desired number scroll to OK and press the SELECT key Total Recall cal
41. call At any time the progress of the call can be moved forward or taken back by placing the cursor on the Slider Bar and dragging it to the left or right This facility along with the call counter timer makes for quick and accurate replay of important parts of a call Other control buttons include save the recording Vtt add or modify a note about the recording and customize the call table contents Ee 10 12 Save the Recording To save a single call to your local hard drive first highlight the call in the Call Play Window and then click the E icon Choose the local folder you wish to save the call to and select whether to save the call as a trc mp3 or as a wav file 46 Total Recall User Manual V4 00 USA 10 13 Add or Modify a Note Highlight a call or a selection of calls and click the icon The following screen will be displayed 3 Add nots dialog x Type in any notes you require and click OK When searching for calls you have the option to search by keywords entered into the call notes 10 14 Delete Calls This function is used to delete calls from local folders only Highlight a call or selection of calls that you want deleted and click the icon You will be asked to confirm that you want to delete the selected call s This will not delete calls from a Total Recall or CD 10 15 Customizing Call Table Columns You have the option to customize the information displayed in the Call Table Date TR Time TR L
42. ches the maximum length setting the call record will be terminated at that point and then a new record will immediately open This new record will be indicated by CONT after CLI or DTMF digits in the Number field If the Number field is full then the number will be followed by to indicate that there is a continuation of the numbers This function enables very lengthy recordings for example radio monitoring to be presented as a series of recordings in manageable length sizes The default Maximum Record Length setting 1s 60 minutes To change the setting press the UP or DOWN arrow key to highlight the field press lt SELECT gt to change the value Use the UP DOWN arrows to highlight OK or Cancel to return to the Options Menu 8 3 3 VOX Timeout If VOX is set as the recording trigger VOX Timeout will determine the maximum length of quiet time the recording will continue before being terminated This ensures that if a call has ended and the phone is not hung up properly the recorder will not continue to record silence VOX Timeout settings can be between 2 15 seconds and applies to all channels that have the Trigger set to VOX In the event that an active call is put on hold and there is no music on hold being played or music on hold is at a low volume then the recording will terminate according to the VOX Timeout setting When the call recommences the VOX trigger will immediately open and start a new
43. dem decente S debat dabo iote E eM e Ear 4 10 7 5 e RU 4 10 7 6 VOX MEI OUU m ET 42 10 7 7 Mimm nr Recordin T Ile oso euros aaa 42 10 7 8 Max im m Recording Lenta ala 42 10 7 9 Ie coram Penod aora a ne Ma DcSt eH T CE 42 TO0 5 IMORBITOEGIDIB 265 ose oxide sb a baden as 43 10 8 1 liye AA etes ees ats obe meti aa ut cal den coos cob sese 43 10 8 2 Channel Stati AA O aici ome aestu er ois toS Sn La ends tuu toPU Doo M ETC ENS 43 10 9 Search amp Playback Calls using archive Media DVD CD eese 43 10 9 1 Search and Playback Using an Archive Disk DVD CD erre 43 10 9 2 scare Bone Calo te a ob ee xau a CoU dS Rr anie 44 10 9 3 Ecadins Calls rm P 45 10 9 4 Sear ib POP als dida 45 10 9 5 Scar Dy LIAS Nem 45 10 9 6 ES IN AM TOIT aces ets eed teal accede Pit EF 45 10 9 7 Search by Channel icai oto ie e Nb pH do abouti dois 45 10 9 8 Seac N DV PHONG NOMD d tii EA 45 10 9 9 Search by Cal Lenta lis 46 10910 Scarch by Note Key WOLEG sia 46 10 9 11 Search bv Call Dire cttOIb saco ied soe altitud Ia 46 IO TSC IE vr dor CI 46 10 10 1 Modify Local Folders Window ccccccccccssssseseeceeeceeeaaeeesseeeceeeaeeeeseeeeeeeeeeaaas 46 DU TE JSeplasane a Coll euet eet tddi deidad 46 10 12 Save the ReCOFGI ts a tabe tuendo id 46 10 15 AdWor Moda Nota 4 LOLA Dekt Cal sis 4 10 15 Customizme Call Table COMAS suo taie id id 4 10 16 Accessing Total Recall through a Firewall eese 48
44. e Hard Disk Drive HDD After 5 minutes of keypad inactivity the LCD backlight will automatically turn off but the recorder will continue to function normally When in this state the green Power LED will flash continuously every 2 seconds Pressing any key will illuminate the LCD backlight and the Power LED will stop flashing 5 3 6 Numeric Keypad Standard keypad including 0 9 and 5 3 7 Playback Control Keys During the playing of a call the Control Keys can be used to navigate through the call The Control Keys operate in the same way as the keys on a CD or tape player They can be used to Stop Play Fast Forward and Fast Rewind through a call Pressing the Play key during playback will cause the playback to Pause Pressing the Play key again will continue playing the call Pressing the Stop key Playback Control Keys when you re not playing a call locks the User Interface the padlock icon on the LCD closes when in the Options Logging and Search Menus This negates the normal 120 second timeout required for the User Interface to lock 6 Installing Total Recall 6 1 Signal Sources Total Recall requires 2 wire analog inputs A digital line signal will first need to be converted to analog before being recorded Total Recall can be installed to record from any one of six possible signal sources An analog trunk exchange line An analog extension line A telephone handset either analog or digit
45. e Total Recall to Remote Manager as shown in the diagram x 3 Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded a To add a Total Recall connected directly to the L4N enter the IPAddress PIN and description of the TR and press the set button IP Address 182 168 3 109 C Host Name Ix PIN ee Description TotalRecaal RMI Port f 099 Set Cancel Use the Remote Manager application to modify the Total Recalls host name as shown below N To connect to the Total Recall externally through some Firewalls you must connect using a host name rather than an IP Address Remote Manager PC s on the Internal Network can connect using IPN address rather than host name l0 x File Help b o 9 March 22 2005 4 33 49 PM Monitor Playback calls TR Configuration Event Log E Update TR Configuration Channe Archive Network General Time Date Obtain an IP address automatically use DHCP Use the following IP address IP address Subnet mask Default gateway Host Name fctarecat Max Session 5 Session Duration 2 E RMI Port fi 099 Port Base foto o Advanced Restore Previous Apply N At this point the system administrator could add Total Recalls IP address into the internal DNS server so that Remote Manager clients running on the Internal Network could access Total Recall using the name
46. e of network jack to be used By Disruption of the Network If the Total Recall disrupts the telephone network the telephone company can discontinue your service temporarily If possible the telephone company will notify you in advance If advance notice is 6 Total Recall User Manual V4 00 USA not practical they will notify you as soon as possible You are also informed of your right to file a complaint with the FCC 6 Telephone Company Facility Changes The telephone company can make changes in its facilities equipment operations or procedures that can affect the operation of your equipment If they do you should be notified in advance so you have an opportunity to maintain uninterrupted telephone service 7 Electrical Safety Advisory While Total Recall is fully compliant with FCC rules and regulations it is recommended that an alternating current AC surge arrestor of the form and capability suitable for the model purchased be installed in the AC outlet to which the Arunta Comsec Pty Ltd products are connected Consult with your distributor as to the surge protector requirements for your equipment Notes a If a ruling is required on the legality of recording in your country please seek legal advice b This product must not be used for illegal or unauthorized recording purposes 2 Safety Information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce the risk of i
47. ength Number Direction Channel Mates Recorde 14 57 28 00 00 26 All 05 Sep OS Sep 14 56 30 00 01 24 5 Sep 14 66 30 00 00 42 5 Sep 14 66 30 00 00 24 5 Sep 14 56 90 O0124 SES mmm NN y Cc coc 5 5ep SE 5 Sep 5 Sep 11 38 23 5 Sep 10 50 02 5Sep 10 50 02 00 02 55 B coc L ccc cc coc c tm EN a E c c 3 Select the Customize Table Columns icon Ef and the following screen will appear Customize Display Table Check the column names for display Date TR Time TR Date local Time local Length Number Direction Status Ml Channal Choose the information you want displayed in the Call Table by placing a check mark in the box beside each option and clicking OK The Call Table will be refreshed with your selected information You are able to change the width of a column in the Call Table by placing the cursor between the column name buttons and dragging the column to the required width The position of the columns relative to each other can also be changed Place the cursor on the column name button and drag the whole column to a different position in the table Total Recall User Manual V4 00 USA 47 10 16 Accessing Total Recall through a Firewall While it is not possible to describe solutions for all different network setups it is hoped that from this example a network administrator will be able to learn to pro
48. er of Channels Security Coding Method Line Impedance AC Line Impedance DC Frequency Response Signal to Noise Cross talk Record PIP Tone Recording Triggers Internal Storage DVD or CD Drive Display Power Requirements Max Line Voltage Analogue Ports Client Software System Software Operating System Size and Weight Enclosure Desktop 4 8 12 or 16 Rack Mount 4 8 12 16 20 24 28 or 32 Channel upgrades are available in 4 or 8 channel increments Password 2 levels 8kbps High Quality Vector Quantisation providing over 10 000 hours of on line recordings database Aus amp USA 6 K ohm NZ 12 K ohm EUR 67 K ohm Aus NZ Europe 1M ohm USA 10M ohm 300 3400 Hz 0 5dBm 34dBm 60dBm 1 4kHz Channel and Level selectable Off 33dBm 27dBm 21dBm Off Hook VOX adjustable OFF VOX 6 20dBm VOX 5 24dBm VOX 4 28dBm VOX 3 32dBm VOX 2 36dBm VOX 1 A0dBm Hard Disk Drive DVD Drive uses CD R or DVD RW Media CD Drive uses CD R Media 130mm x 97mm 5 x 3 color TFT backlit LCD 90V AC 250V AC 50Hz 75Hz 50 Watts Tip to Ring 250VDC Tip to Ring 150VAC rms Tip to Ground 1500VDC Tip to Ground 1000V AC rms RJ11C RJ12 RJ14 PSTN line interface ports 4 channel DSP interface uses pins 3 amp 4 8 channel DSP interface uses pins 3 amp 4 plus 2 amp 5 Line Out Jack 3 5mm stereo Headphone Jack 3 5mm stereo Remote Manager Windows
49. er the same password again to confirm Use the DOWN arrow to highlight OK or Cancel and SELECT to confirm Press MENU to return to the Options Menu Flease enter the new User Password New password e Confirm New Password pe OK Cancel New User Password accepted Total Recall User Manual V4 00 USA 25 8 3 Call Settings This setting is configured from the Options Menu Call Settings button Min Call Length 2 Secs Max Gall Length 3l Mins VOX Timeout 15 Seconds Recording Period 05 30 13 00 OK Cancel 8 3 1 Minimum Call Length The Minimum Call Length setting can be between zero and ten seconds in increments of one second and applies equally to all channels The call will initially appear in the Logging Menu but if the call length when the call is terminated is less than the Minimum Call Length setting then the call will be automatically deleted The default setting 1s zero meaning that no calls will be deleted Extreme care needs to be taken with this setting as it is normal to record all calls and only under very specific circumstances that this setting would be changed from the default for example noise spikes external to the recorder causing frequent and unwanted short false recordings 8 3 2 Maximum Call Length The Maximum Call Length setting can be between one and sixty minutes in increments of one minute and applies equally to all channels If a call rea
50. ered to regain access to the menus The padlock icon at the top right hand corner of the LCD indicates whether or not Total Recall is secure Total Recall l Oj x 16 May 2004 LOGGING MENU amp 09 09 07 Length 00 00 05 00 00 35 0733446123 00 00 19 0410026 783 00 07 16 00 12 06 0410026 782 00 00 21 0410026781 r Enter Password Please enter the password to continue Select to accept password Menu to return to Logging Menu 00 01 21 0322658311 00 00 18 00 00 16 00 02 10 0322658311 00 00 23 0299425134 00 00 24 0299423134 AAAA 74 be pe ee ele eee plebe gt Used 51 8 2 4 Changing a Password From the General Settings Menu select the Password button You can continue to use the default passwords 0000 or new passwords can be set Follow the instructions in the sub menu screen If you forget your password at any time the system will be inoperable and you should contact your Total Recall reseller for assistance It is very important that you do not misplace the Administrator Password Keep it in a secure place and a copy in a second secure place If you lose the Administrator Password your Total Recall may have to be returned to a factory authorized service facility or have its hard drive replaced to have it reset Enter your password 8 digits maximum using the numeric keypad A null password just the lt SELECT gt key is also possible Use the DOWN arrow to Confirm New Password Ent
51. for Remote Access from a PC Please ensure that you have the IP address or dial up number and the password PIN before continuing to add a Total Recall to Remote Manager To add a Total Recall click on the Add New Total Recall icon 3 which will bring up the Add TR window 3 Add Total Recall Select the TAB for the type of TR you would like to add LAN Dialup Cascaded a To add a Total Recall connected directly to the L4N enter the PAddress PIN and description of the TR and press the set button IP Address 192 168 0 222 CO Host Name PIN PEFR Description Total Recall 3 Base Port 10010 10 5 1 LAN Click the LAN tab to access the LAN IP Address entry box Type in the unique LAN IP address of the Total Recall to be added followed by the Total Recall PIN and a description The PIN is the same as the Total Recall password and will give the user the same access rights as if the password was typed into the Total Recall unit The description is a name that will identify the Total Recall unit to the user Clicking on the button will start the process of searching for and adding the Total Recall to the Remote Manager system Repeat this process to add more units 38 Total Recall User Manual V4 00 USA 10 5 2 Host Name Consult your Administrator prior to using the Host Name feature If you are unsure about the host name operation it is suggested that you use the function described in the previous sec
52. ften using PABX protocol specific interface cards in a rack mount configuration with 1 or 2 connections per line card A D A converter will monitor activity on the line and reformat the digitized information on the line into a standard analogue format required by most recorders The D A converter will passively capture both sides of a conversation and send the audio signal to the recorder only when a conversation 1s present Some D A converters will capture CLI information provided it is available on the line at the point of connection D A converters need to be installed in the Communications PABX room in close proximity to the PABX There is normally a distance limitation between the D A converter and the recorder As with handset headset adapters D A converters are generally available from the supplier of your telephone system Note Total Recall does not provide this D A conversion facility Total Recall User Manual V4 00 USA 17 6 8 Caller Line Interface CLI Caller ID amp Touch Tone DTMF Capture For extension side recording each phone set is dedicated to a specific channel and will always record the same channel unless the line is disconnected or physically changed to another port For trunk side recording the next call in or out will generally pick up the next available channel on the recorder so agent calls are not channel specific If the recorder is connected trunk side on an analogue line and set to VOX activation and a
53. go to the Options Menu You have changed the User Password The User has no access to the Options Menu Use the Administrator Password to provide access to the Administrator level Options Menu If you do not know the Administrator Password you will not have access to the Options Menu The recorder is switched on with channel lines connected The Logging Menu shows C in the status column and the LEN Length meter is running but no calls are active The channels are probably set to Off Hook Enter the Options Menu and change the Line Trigger setting from Off Hook to VOX 4 During the process of recording a call the call appears to be cut into multiple records each of a fixed length Check the Maximum call length setting in the Options Menu Call button If a call reaches the maximum length setting it will be cut and then restarted as a new continuation record with no loss of recording between the cut and restart To avoid cutting the call into multiple records increase the Maximum call length setting During the process of recording a call the call appears to be cut into multiple records each of a varied length Check the VOX level settings of the channel s concerned It is possible that the VOX level threshold is too sensitive in detecting silence on the line For example VOX detects a high signal with associated low sensitivity so if the voice at either end 1s not loud enough or 1s not talking continuously the recorde
54. gs Archive Settings Language English Admin Password 0000 User Password 0000 Reminder When 75 full Auto Archive Every 01 Days Archive Device DVD CD Next Archive none scheduled 60 Mins 00 Secs 15 Seconds enable Not set Recording Period time 8 30 19 00 Trigger VOX 4 Network Settings hours 099 Maintenance Recorder ID 001 Total Recall User Manual V4 00 USA 7 2 3 Options Menu The Options Menu is used for system configuration system maintenance and system shutdown i Total Recall a 1 Aug 2004 OPTIONS MENU imi x ap da ae Select Language set Time Date amp Passwords pa General Settings 5 A Channel Settings set Channel Triggering enable Live Monitoring amp Recording Beep Set Archive Reminder amp Automatic Archive Optians 3 Archive Settings set Min Max Call Length Ox Timeout amp Recording Period Modify network configuration Upgrade Software Rebuild Call Database set Recorder ID shutdown the recorder 7 2 4 Search Menu The Search Menu is used to set search parameters and to search the database or an archived DVD or CD for a call to replay Calls found through the search can be tagged for archiving The Search Menu is used to manually archive calls to DVD or CD joj xi 08 23 39 2 Total Recall 18 May 2004 SEARCH MENU E mer ene Date Length Number Channel Status 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 A
55. hile rebuilding the database Database rebuild may be a lengthy process 8 15 Save amp Load Settings from DVD or CD This procedure is accessed from the Options Menu Maintenance button After configuring Total Recall it is recommended that you keep a copy of the configuration on DVD or CD To save the configuration place a blank disk into the Total Recall DVD CD drive and using the DOWN arrow key highlight the Save Settings to DVD CD Press the SELECT key Total Recall User Manual V4 00 USA 31 This procedure is accessed from the Options Menu Maintenance button To load the settings from the disk place the disk with your previously saved settings into the recorder s CD drive and use the lt DOWN gt arrow key to highlight the Load Settings From CD Press the lt SELECT gt Key 16 Erase DVD This procedure is accessed from the Options Menu Maintenance button Insert the DVD to be erased into the Total Recall DVD drive and use the DOWN arrow key to highlight the Erase DVD button and press the lt SELECT gt key Please note that all calls on the DVD will be lost after the erase operation has been performed 9 Operating Total Recall 9 1 Searching for Calls These operations are accessed from the Search Menu Search button 9 1 1 Searching from the Hard Drive SEARCH MENU e 11 48 12 c Search Tag All 3 Archive Time 09 42 12 00 00 lt 4 09 42 09 00 3 09 42 07 O0 i lt 2 09 41 31 DO
56. information in a database together with a time amp date stamp the duration of the call and reference to the specific channel number All these fields can be used to search and retrieve calls from the database Once a call has been located and retrieved from the Total Recall database the call can be replayed via an internal or external speaker or for privacy via a headphone port Note Functions only if Caller ID Caller Line Identification CLI is available on the line at the connection point Note Functions only if DTMF tones are present on the line at the connection point This User Manual covers operational aspects of your Total Recall Voice Logger Recorder operating as a stand alone unit or as a networked device Throughout this manual actual screen displays are used to illustrate the operation being described Section 4 contains a quick Start up Guide for those users who would prefer to start in the minimum time We recommend that you keep this manual at a location near the unit for quick reference Your Total Recall supplier 1s available to assist you with all other technical and installation matters 3 1 Total Recall Models TRL 04 4 channels desktop TRR 04 4 channels rack mount TRL 08 8 channels desktop TRR 08 8 channels rack mount TRL 12 12 channels desktop TRR 12 12 channels rack mount TRL 16 16 channels desktop TRR 16 16 channels rack mount TRR 20 20 channels rack mount TRR 24 24 channels rack mount
57. ing calls If there are calls on the database these need to be removed prior to setting the time zone The time zone is saved as part of the call information and may be used by Remote Manager to determine the correction required to show the local time of the call if the call is replayed in a different time zone Press the DOWN arrow key to highlight OK then SELECT to save and exit Cancel aborts and returns to the General Settings Menu 30 Total Recall User Manual V4 00 USA 8 12 Upgrade Software This procedure is accessed from the Options Menu Maintenance System Information button E System Maintenance Options System Information Rebuild Call Database Load Settings from CD Save Settings to CD Cancel System upgrades are provided on CD and uploaded to Total Recall from this Menu System upgrades will change only the Total Recall system files Insert the upgrade CD into the CD or DVD drive From the System Information Screen select Upgrade After the upgrade it will be necessary to shut down and restart Total Recall See note below If the Total Recall is the Rack Mount model mounted in a 19 Rack and the ON OFF switch on the Power Supply at the rear of the enclosure 1s not accessible use the Key switch on the front panel to restart the unit Note Any pre recorded voice files on the hard drive will not be affected by a software upgrade however it is highly recommended to make a complete archive copy of all impo
58. ive reaches maximum capacity If at any time the hard drive usage reaches 100 of the specified capacity at midnight on any day the oldest calls are automatically deleted until the hard drive capacity is reduced to 80 During this process the system will continue to record calls 9 6 System Shutdown This procedure is accessed from the Options Menu System Shutdown button Because Total Recall uses a database with active and open files Total Recall must be properly shutdown before the power is turned off Total Recall should always be shut down using the System Shutdown Menu within the Options Menu In the Options Menu press the lt UP gt arrow key until the System ShutDown button is highlighted Press the lt SELECT gt key then highlight the OK in the confirmation box and press enter Wait until you see a blank screen before switching off SYSTEM SHUTDOWN Please confirm Are vou sure vau want to do this OK Cancel 10 Remote Manager Software 10 1 Introduction Remote Manager is client software for Total Recall Remote Manager is Windows compatible software that together with LAN or Dial up connection enables all the functions of Total Recall to be executed from the convenience of your office via a PC Calls from one or multiple Total Recall units connected via either the LAN or a dial up connection using a modem can be searched replayed live monitored tagged notated and emailed Recorded calls can also be transferred from
59. ived on a regular basis see 9 4 1 Call recording will continue during the archive process even though the process may take some time to complete especially if there are long files or a very large number of files to be archived Progress will be displayed on the screen Other recorder functions other than recording are disabled during this process Note During the archive process the clock top right corner may stop at times This is part of the normal operation The screen refresh of the clock functions as a lower priority during the archive 34 Total Recall User Manual V4 00 USA 9 4 1 Archive Sessions Archiving to a DVD or CD is performed in sessions Each session updates the disk s directory writes the calls and closes with an end of session marker Archiving to disk media needs to be done thoughtfully as each session marker takes approximately 10Mbyte of disk space This is equivalent to approximately three hours of calls Therefore to minimize wasted space it is better to archive many hours worth of calls in one session instead of a small number of short calls in multiple sessions To maintain compatibility with various CD readers a maximum of 25 sessions is permissible per CD 9 4 2 Tagging a Call Calls can be selected for Manual Archiving by placing a Tag in the Status column in either the Logging Menu or the Search Menu Alternatively a selection of calls can be Tagged or Un tagged using the Tag All Un tag All bu
60. l package refer to Section 3 3 Unpacking Ensure your recording connections are in place e Connect the Total Recall recorder to the input line s and connect the power cord e Turn on the power with the switch at the rear panel e Note I The internal power supply of the Desktop unit is auto sensing 90V AC to 260V AC Note 2 The internal power supply of the Rack Mount unit is 110VAC to 250VAC e Wait approximately 3 minutes for Total Recall to complete its start up e Default Passwords are 0000 Administrator and User e Goto the Options Menu by pressing the MENU key twice e Select General Settings by pressing lt SELECT gt e Set Language Time Date amp Time Zone call database must be empty to change Time Zone and Password if you wish to change the default password by using the UP DOWN arrow keys and SELECT to enter the Menu of choice Press the OK or CANCEL key to return to the General Settings Menu Select Line Settings Set desired Line Trigger Mon Monitor and Beep settings by pressing the DOWN arrow key to highlight Line 1 and then pressing SELECT Select Apply to confirm Press the OK or CANCEL key to return to the Options Menu If you will be connecting the recorder to a network LAN select Network Settings and then set the unique Network Address and Subnet Mask Press OK Use one of the phone lines connected to the recorder and make a test call Check th
61. ls are compressed to approximately 1kb per second and use FTP to stream calls to the PC so as to minimize the bandwidth used 8 8 Session Duration Session Duration is used in conjunction with Remote Manager and allows for automatic logout of users that are inactive for more than the entered time in seconds Users that are logged out by session duration will be automatically logged back on as soon as there is activity again and Sessions available see 8 9 Please consult your IT Manager before changing this setting To change this setting use the lt UP gt DOWN arrow keys to highlight the Session Duration entry box Then using the numeric keypad enter the desired number in seconds Scroll to OK and press the SELECT key 8 9 RMI Port This is used to change the port that Total Recall Remote Manager will open for communications The default setting is the recommended setting It is advised that you consult your IT Manager before changing this setting from the default setting of 099 8 10 Language This setting is configured from the Options Menu General Settings button From the General Settings Menu select Language English Spanish and Korean languages are available Use the DOWN arrow key to highlight the desired langusge and press lt SELECT gt key x English Espanal 230 Total Recall User Manual V4 00 USA 29 11 Time amp Date ioi xj 20 Oct 2004 OPTIONS MENU e 10 21 44 Select La
62. ls iocur esce A eds 33 9 2 Froni Search Men MEET aida 33 9 2 2 Prom Los mo Meda iia 34 93 Live Montormeor Calla A 34 LE SEE roni CAS aia 34 9 4 ZNLCITVO SESSIONS s eiii eia pcadtansase nite sy sadianaaand ER SU d raudds ei AR Sra dras MM EE A RED adl E 35 9 4 2 Tacens e aC aD E 35 9 4 3 Mantaro oro DU 35 9 4 4 Automatic ATC VIN erein a A 36 9 4 5 Damaged DVD CD or Insufficient Space ooooooonnnccnnncncnonnnonnnnnnnnnnnonnnnnnnnnnnnnnos 36 9 4 6 ZArChTVe ISErDrnele niei O a LOMEE 37 SHEEP IE ANS a c 37 Total Recall User Manual V4 00 USA OSG FSV A A E 37 10 REMOTE MANAGER SOFTWARE scssssssssssssssssssssssssssssssssssssssssssessssssssssssssesees 37 TOT InttOGUCH OE oit li cas 37 POD PO System Iequieme DIS sae E otn tuna tal ducts UOS ai 37 T0 5 Installation ni A 38 10 4 Configuring Total Recall for LAN or Dial up eese 38 10 5 Add Total Recall for Remote Access from a PC esee 38 10 5 1 MAN ese 38 10 5 2 FO SUING ont doe MU UOI E SI MG E 39 10 5 3 Ib Du e FR m TP m 39 10 5 4 Cascaded Connecting Multiple Total Recall Units eeesses 39 10 6 Connection Using Remote Manager eese enne 39 LOGE Contorno a en fakte deu aon E 40 10 7 1 Chann COnN Surat OTI aa 40 10 7 2 uni d 40 10 7 3 ONS A eet te E S I E EE E E E E E T 4 10 7 4 Pass Wy ORCS undae t
63. lume controlled 5 1 2 Line Output Jack Standard 3 5mm audio jack for connection to a tape recorder or the line input of a PC The line level audio at this jack is pre set It is not controlled by the recorder s volume control 5 1 3 Volume Control Thumb wheel to adjust internal speaker and headphone jack volume 5 1 4 DVD or CD Writer Standard front panel controls for a Read Write DVD or CD drive Total Recall User Manual V4 00 USA 11 5 1 5 Speaker Grill Left hand side of case viewed from the front on desktop unit Top left of front panel on rack mount unit 5 1 6 Cooling Fan Vent Front underside of case on desktop unit Top left center of front panel on rack mount unit 5 1 7 Front Panel On Off Switch Rack Mount Model Only The Key Switch is located on the left side of the front panel of the Rack Mount model only This is used to restart the unit after a Software Upgrade When the unit is mounted in a 19 rack the ON Off Switch that is located at the rear of the unit on the Power Supply may not be accessible Note It is recommended that the ON OFF Switch Key is not left in the switch to prevent accidental powering OFF the unit 5 2 Recorder Rear Panel Line Input IEC Power Cord Connectors Receptical qe ji ta EE n be edi Ventilation Grill Connection Connection Serial Number Rear View of Desktop Unit Ventilation Input Line In Modem amp Newtwork fin Matrix Connectors Serial Number Grill S Connector Label
64. m the settings or to return to the Channel Settings Menu Press MENU to highlight either OK or Cancel and SELECT to return to the Options Menu 8 1 1 Trigger This is the setting that starts a recording on a Channel The trigger can be VOX 1 through 6 voice or audio signal Off Hook a voltage level trigger from a phone line or Off VOX 6 High signal and low sensitivity 20dBm VOX 6 would pick up loud conversations but may not pick up very soft conversations VOX 4 The default setting is VOX 4 28dBm VOX I Low signal and high sensitivity 40dBm VOX 1 would pick up a very soft voice but may also trigger the recorder from a noisy line Off Hook This is the recommended setting for normal recording from a telephone line If you are recording telephone calls we recommend that the Trigger settings for each channel remain at the default during the initial configuration set up The Off Hook function is triggered by a voltage change on the line A drop in voltage taking the receiver off hook Off Hook voltage is typically SVDC will normally provide sufficient voltage change to be detected by the recorder and activate recording Replacing the receiver would normally stop the recording On Hook voltage is typically 48VDC However if there is insufficient voltage on the line the Off Hook function will not work and therefore a VOX trigger will need to be selected Handset headset adapters detect audio signals from
65. mms PABX room or in the front office 6 6 Connecting to a Digital Phone using Telephone Adapters Logger Patches Many PABX extension installations are digital It is common to have digital signaling on the extension side with analogue trunk lines installed It is important to know the configuration of your PABX system before installing a voice logger Total Recall will not record a digital line signal directly into the recorder so digital to analogue conversion must be done prior to the line interface on the recorder You can use the D A converter that is built into digital phones by tapping the analogue audio at the handset headset connection with a handset adapter Note Total Recall does not provide D A conversion If needed a third party product would be required for this function Unlike standard two wire analogue telephone circuits most digital PABXs generate their own signaling protocol and therefore recording from digital lines or handsets can be different for each application Most digital handsets have audio signaling in the handset with the speaker earpiece and microphone mouthpiece channels being connected to the recorder A Handset Adapter can be used to parallel tap the audio signal from a telephone handset The audio output from the Handset Adapter connects to one of the audio inputs on the recorder It is possible to find a signal level difference between the speaker and microphone and therefore in a recorded c
66. mn are as follows C X A M If a call is being replayed the status column will indicate the following The call is tagged The call is current 1 e it is happening at this time The call has been damaged The call has been archived Monitoring this live call gt Playing gt gt Fast Forward gt gt gt Skipping Forward lt lt Rewinding Paused 58 Total Recall User Manual V4 00 USA 16 Software License Agreement ARUNTA SOFTWARE LICENSE AGREEMENT End User License Agreement for Arunta Software Total Recall amp Remote Manager IMPORTANT READ CAREFULLY This Arunta Software License Agreement ASLA is a legal agreement between you either an individual or a single entity and Arunta Comsec Pty Ltd for the Arunta software product identified above which includes computer software and associated media and printed materials and may include online or electronic documentation SOFTWARE PRODUCT or SOFTWARE By installing copying or otherwise using the SOFTWARE PRODUCT you agree to be bound by the terms of this ASLA If you do not agree to the terms of this ASLA promptly return the unused SOFTWARE PRODUCT to the place from which you obtained it SOFTWARE PRODUCT LICENSE The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The SOFTWARE PRODUCT is licensed not sold GRANT OF L
67. n operator receptionist answers the incoming call the recorder will record the operator s comments and also the continuing conversation of the call if it is transferred However in this scenario the recorder will not capture the agent s extension number The CLI Caller ID data will only be captured if it is embedded in the incoming call data The recorder is designed to detect DTMF tones on dialing and display the Dialed Number in the Number Field of the call record If DTMF is not present at the point of recording then the DTMF number will not be displayed Note Due to differences in the International Standards for CLI and Off Hook CLI captured for an unanswered call will be held for 5 seconds after the last ring detect and if a new call comes in without CLI within that 5 second period the previous CLI may be displayed If CLI is critical it is suggested that VOX trigger settings are used 7 Switching On and Getting Started 7 1 General Once the line interface and network cables have been connected connect the power cable and switch ON the recorder The power ON OFF switch is located next to the power connector at the rear of the unit Initially you will see the green power LED illuminate The red LED will flash to show HDD activity and you will hear a short beep Text will begin scrolling on the LCD screen and then the Total Recall logo will be displayed A screen will then appear giving you essential recorder information and a
68. n Day 2 If the call you are looking for is not found you may need to check and possibly modify the selection criteria and search again 31 Mar 2004 SEARCH MENU X Search Tag All a Date Time Length Number Channel Status 31 Mar 2004 09 42 26 00 00 72 31 Mar 2004 09 42 24 00 00 12 31 Mar 2004 09 42 22 100 00 12 5 m Mar 20 Or Ie ado Pee mme n 7 m 31 Mar 201 A O 31 Mar 201 Search Complete 31 Mar 20094 calls found between 31 Mar 2004 and 31 Mar 2004 31 Mar 201 31 Mar 201 31 Mar 201 31 Mar 201 31 Mar 201 351 Mar 20 TM 31 Mar 2004 09 39 36 31 Mar 2004 OM Sel ES 31 Mar 2004 9 39 07 31 Mar 2004 09 39 05 31 Mar 2004 09 39 03 31 Mar 2004 09 38 21 31 Mar 2004 09 38 15 31 Mar 2004 09 38 11 Listed 24 9 1 2 Searching from DVD or CD Archive Using Total Recall If you need to locate calls on a previously archived DVD or CD insert the disk in the drive mechanism Highlight the Search button using the UP DOWN arrow keys and press lt SELECT gt This will take you to the Add Calls to List Menu Use the UP DOWN arrow to navigate to each option Key in the selection from the numeric keypad and or use SELECT to sequentially change the value Highlight Search DVD CD and press SELECT Total Recall then searches through the archived sessions for all calls that match your search criteria The date and time of the first and last calls on the disk is displayed If the call you a
69. network connection Com Port A Network Modem Connection Connection Desktop Unit TERETE OE mopem LAN Rack Mount Unit Total Recall User Manual V4 00 USA 217 8 5 Network Settings 5 Network Setting Use Dialup Use DHCP Max Session 05 Session Duration 2 hours RMI Port 1099 LAN ID GBRG DWT AUAA Advanced OK Cancel 8 5 1 Connecting Total Recall Using LAN All devices connected to a LAN will need to have a unique IP address An IP address should be assigned by your network administrator and should be in the same range as the PCs connecting to Total Recall Total Recall is provided with a crossover cable to allow direct connection to a PC without the need for a network switch hub which allows for a single PC to connect to a single Total Recall To connect multiple PCs to Total Recall or to connect Total Recall to an office LAN you need to connect through a network switch hub and standard network cables 8 5 2 Entering IP Address Total Recall requires an IP address to connect either to a network or direct to a PC using the crossover cable Enter a unique IP address for the Total Recall to be connected to your network by using the lt UP gt DOWN arrow keys to highlight the first 3 digits in JP Address and using the Total Recall numeric keypad to enter the IP address To move to the next three digits in the address use UP DOWN arrow keys Scroll down to the OK button to save the new IP address An IP
70. nguage set Time Date amp Passwords 4 General Settings 5 g 2 Channel Settings Set Date and Time Set Date and EE li EH xi una amp lt 2 Archive Settings NTP Address 1 Bonide Date 20 MAY 2004 amp Recording e Seas Time 15 36 Time Zone Area Australia rE Network Settings Time Zone City Sydney OK Cancel la set el Maintenance Recorder ID shutdown the recorder TRI fal System Shutdown This setting is configured from the Options Menu General Settings button From the General Settings Menu select the Time amp Date button Use the DOWN arrow key to highlight the day and key in the day from the numeric keypad or use SELECT to sequentially change value Press the DOWN arrow key to highlight the month and use SELECT to sequentially change the month Press the DOWN arrow key to highlight the year and key in the year from the numeric keypad or use SELECT to sequentially change the value Press the DOWN arrow key to highlight the hours and key in the hours using 24 hour time from the numeric keypad or use SELECT to sequentially change the value Minutes and seconds are set in the same manner Press the DOWN arrow key to highlight the Time Zone Area and SELECT to choose the appropriate option Press the DOWN arrow key to highlight the Time Zone City and SELECT to choose the appropriate option Caution Time Zone must be set prior to record
71. njury from fire or electrical shock a Read and understand all instructions in the user manual b Observe all warnings and instructions marked on the product c Use only a grounded electrical outlet when connecting Total Recall to a power source If you are unsure the outlet is grounded have a qualified electrician check this d Do not touch the contacts on the ends of any of the cables used with Total Recall If any cable becomes damaged have it repaired immediately e Shut down and unplug Total Recall from power outlets and telephone jacks prior to cleaning f Do not open Total Recall There are no user serviceable parts inside Total Recall g Refer all servicing to qualified personnel Total Recall User Manual V4 00 USA T 3 Introduction Total Recall is a compact cost effective and self contained digital Voice Logger Recorder that records and provides secure storage for over 10 000 hours of calls Call information is presented on the Liquid Crystal Display LCD With simple keystrokes and three easy to navigate menus the user configures and operates Total Recall to search playback and archive calls Using LAN or Dial up you will have remote access to Total Recall over your network or a phone line using Remote Manager Available as a 4 8 12 or 16 channel Desktop unit or 4 8 12 16 20 24 28 or 32 channel 19 Rack Mount unit Total Recall will record the telephone numbers of incoming and outgoing calls and store this
72. not used for E amp M and digital ports The REN assigned to Total Recall is 1 5B If requested this information must be given to the telephone company 3 Service In the event of equipment malfunction all repairs should be performed by Arunta Comsec Pty Ltd or an authorized agent It is the responsibility of users requiring service to report the need for service to Arunta Comsec Pty Ltd or to one of our authorized agents Service can be facilitated through our office at Arunta Comsec Pty Ltd Omnicron Electronics Unit 5 7 Millennium Court 581 Liberty Highway Silverwater NSW 2128 Putnam CT 06260 USA Australia Phone 860 928 0377 FAX 860 928 6477 email total recall O arunta com email service omnicronelectronics com The telephone company can ask you to disconnect the equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning 4 Facility Interface Information In order to connect registered terminal equipment to the telephone company lines the terminal equipment must utilize an FCC registered jack Standardized jacks are used for this equipment The following table contains Facility Interface Code FIC Ringer Equivalence Number REN Service Order Code SOC and network jack information for the equipment Port Identifier Network Jack The Total Recall interface connects to the Public Switched Telephone Network through a FCC registered NCTE that specifies the typ
73. nt and then a new record will immediately open This new record will be indicated by the word Continued in the Number field If the Number field has DTMF digits displayed then the number will be followed by to indicate the call is a continuation This function enables very lengthy recordings for example radio monitoring to be presented as a series of recordings in manageable length sizes The default Maximum Record Length setting 1s 60 minutes 10 7 9 Recording Period Total Recall can be programmed to record only between predetermined times With Recording Period activated and if the time is outside the selected times the screen below is displayed on the Total Recall in the absence of recording Mot Recording Current only recording from 12 30 19 0L 42 Total Recall User Manual V4 00 USA 10 8 Monitoring Total Recall Remote Manager File Help TA eS 15 00 54 Monitor Playback calls TR Configuration Event Log Y TR Chris Home E TR under desk 3 1 Back Office 3 2 Sales a 3 Accounts Call Properties o VVarehouse Add Note Number H i Monitor current call lij Call Direction All Start Time 14 56 30 Duration 00 00 25 Channel ID 4 Channel Name Warehouse Stop Monit Live Monitor Monitoring View from LAN 10 8 1 Live Monitoring Remote Manager has the facility to live monitor channels on all connected Total Recall units where monitoring has been
74. onversation one party may be heard more clearly than the other This is a limitation of recording via handset adapters and not a recorder limitation Combinations of PABX and digital handsets can produce variable signal levels Note It is not possible to capture incoming call data Caller Line Identification Caller ID on the recorder when using handset adapters as the recorder connection is to the handset rather than to the 16 Total Recall User Manual V4 00 USA incoming line With some handsets standard DTMF signaling tones are not transmitted and thus will not be captured by the recorder Handset adapters logger patches are available from your supplier Omnicron item TSA 3LM TSA SLM etc Your supplier should be able to advise on a suitable handset adapter that is compatible with your telephones The diagram below shows a representation of how handset adapters may be used to enable recording direct from digital handsets Total Recall Installation Recording Digital Handsets from Handset Interface Total Recall Digital Handsets Recorded E Output to us Y Recorder Logger Patch Rack Mount Total Recall is shown above Connections are the same for a Desktop Total Recall 6 7 Connecting to a Digital Extension Line It is possible to connect tap directly to a digital extension line by using a Digital to Analogue D A converter D A converters are normally switch and protocol specific o
75. ow keys to highlight Archive Calls Press lt SELECT gt to choose between All Calls Found Calls Unarchived Calls or Tagged Calls When an archive option is selected Total Recall displays the following e The number of calls e The call size in MB Start the archive process by pressing OK or Cancel to return to the Search Menu If you choose to continue with the archive process and you have Administrator Access Section 8 2 you will be asked whether you wish to remove the selected calls on the hard drive after the archive has been completed or whether you wish to keep them Make your selection using the lt UP gt lt DOWN gt arrow keys and the lt SELECT gt key Alternatively choose to Cancel the archive If you choose to continue with the archive Total Recall User Manual V4 00 USA 35 process and you do not have Administrator Access you will not be given the option to remove the selected calls on the hard drive after the archive has been completed Once the archive process begins messages will be displayed indicating the status of the archive process This is followed by a message indicating the completion of the archive 3 Total Recall 18 May 2004 SEARCH MENU Search Tag All 3 Archive Number Channel Status 00 00 19 0410026 783 gt 6 00 12 16 0011186092803 77 gt 00 12 06 0499064001 gt 16 00 00 21 0786362987 lt 3 00 05 41 0410026 783 gt 4 3 archiving f x Archiving Archiving 29 calls I 00 12
76. pr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 30 Apr 2004 Coy ce La Gs Ms AA As AA ILLI ILI AN A peia a A NN ee ss Ix ASAS SS A Bo C can I le Ll li Le Ls Linc Linca Lar Lac bat coco Tem MO oa pc O oa a en onicn o eo On en go P amp C5 00 G5 60 Go Cn 0 0 gt C0 Ps 00 00 19 OO 12 16 OO 12 06 00 00 21 00 05 41 00 00 06 00 00 06 00 00 08 00 00 09 00 00 09 00 00 06 000016 00 00 12 00 00 10 OO 12 06 00 01 21 00 00 18 00 00 16 00 02 10 OUO F 16 00 00 24 Total Recall User Manual V4 00 USA 0410026 733 0011716609250477 0499064001 OfS636298 f 0410026 783 IS0352958 0011786092850477 0133454311 0055181690 0133454311 998064001 0322698311 131332 0322698311 0299423 134 0299423134 gt 6 ae gt 16 lt 3 gt 4 lt 7 G I T T lt 4 2 lt 4 13 lt 7 lt a 10 fi zd 16 gt 3 B D HHHH HHH TER ES 1 gt Listed 26 21 7 2 5 Logging Menu The Logging Menu is the default Menu and is used to view current call data call activity call status and play back selected calls Calls can be tagged and Live Monitoring of calls is enabled from the Logging Menu iBixi 16 May 2004 3 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 a0 Apr 2004 3t Apr 2
77. r may detect a period of silence and cut the call At the same time check the VOX Timeout setting in the Options Menu If the VOX level threshold is too low the calls will be cut based on the VOX Timeout setting A combination of changing the Trigger setting and increasing the VOX Timeout setting should eliminate the problem of cut calls The call I am replaying finishes in the middle of the call and I know that there was an extended conversation This call has most likely been cut as determined by the Maximum call length setting Check the channel number of the call in the Search Menu then search for the next call at the same channel Total Recall User Manual V4 00 USA 55 number and you will find the remainder of the call The second part of the call should be indicated by a cont entry in the number field that indicates a continued call i When making a telephone call I can hear the remote party very clearly but when I play back the call it is hard to hear the remote party This is associated with the AGC Auto Gain Control built into the recorder The recorder is designed to record all the sounds heard on the line both Transmit Tx and Receive Rx This includes background noise line noise and ambient noise The recorder records all audio noise and cannot distinguish between background and foreground noise This problem may be compounded if the recording is made via Handset Adapters In this case the
78. re looking for is not found you may need to check and possibly modify the selection criteria and search again The Tag All button is not available when working from an archive CD or DVD 9 2 Replaying Calls 9 2 1 From Search Menu Selected calls are displayed in the lower part of the Search Menu The information displayed on each call includes Date Time Duration Number Channel and Status The UP DOWN arrow keys can be used to scroll through the displayed calls To replay a call position the highlight bar over the target and press SELECT Adjust the playback volume by using the volume control thumb wheel on the front panel To stop replay press lt SELECT gt again or push the Stop button on the Control Keys Alternatively a call may be replayed using the Control Keys see Section 5 3 7 When a call is being replayed the progress of the call will be displayed at the bottom of the LCD Total Recall User Manual V4 00 USA 33 9 2 2 From Logging Menu lx 15 May 2004 LOGGING MENU amp 08 08 07 Length Number Channel status 00 00 05 0723446123 EX 00 00 35 0733446123 00 00 19 0410026783 00 07 16 Q0 12 06 0410026782 00 00 21 0410026781 00 00 07 0410026783 00 00 06 00 00 06 00 00 09 00 00 09 00 00 09 0733454311 00 00 06 00 00 07 00 00 17 0733454311 00 00 70 00 00 13 00 01 21 0322658311 00 00 18 00 00 16 00 02 10 0322658311 00 00 23 0299423134 00 00 24 0289423134 gt 2 2 HHHH IEI IEE
79. rear panel of the recorder are standard RJ11C RJ12 RJ14 6P6C sockets The line interface on the recorder is a terminating point and not a pass through point and therefore it is not possible to connect the recorder in series with a telephone handset The line interface connection from the recorder must be run back to a termination point This termination point is normally a parallel tap to an extension line a trunk line or a handset depending on the application Most PABX PBX installations have an MDF or distribution frame fitted between the incoming trunk lines and the premise equipment The trunk lines are terminated to the MDF and then connected through to the PABX Similarly there is normally a distribution frame on the extension office side of the PABX From this frame the telephone cabling is routed through the office work area to individual telephones or telephone connection points 6 4 Location of the Recorder The recorder can be located near the PABX and distribution frame or near the designated user s in the office area Care should be taken when planning the installation to ensure that telephone cable runs and ease of access to the recorder are considered The area should be dust free and the room temperature should be kept down to an acceptable level 6 5 Connecting to Analogue Trunk or Analogue Extension Lines Total Recall can be connected to the trunk side or the extension side of the PABX depending on user preferences and
80. recording so that the complete conversation is captured by creating two or more recordings The default VOX Timeout setting is 15 seconds Note Whatever the VOX Timeout setting that length of time must be allowed between the termination of one call and the start of the next call If the next call starts within the VOX Timeout setting both calls will appear as one call record on the database i e two calls appear as one continuous call 26 Total Recall User Manual V4 00 USA To change the setting press the lt UP gt or DOWN arrow key to highlight the field Press lt SELECT gt to change the value Use the UP DOWN arrows to highlight OK or Cancel to return to the Options Menu 8 3 4 Recording Period Total Recall can be programmed to record only between pre determined times Press the lt UP gt arrow key to highlight the Recording Period button Press lt SELECT gt to put a check mark in the box Press the DOWN arrow key to access the hour and minutes boxes and either enter numerals with the numeric keypad or press SELECT for sequential change Use the UP DOWN arrows to highlight OK or Cancel to return to the Options Menu With Recording Period activated the screen below is displayed in the absence of recording Mot Recording Current anh recording from 12 30 1900 8 4 Remote Access Settings Total Recall has two ports for remote access Com Port A for connection to a modem and a LAN port for
81. rtant calls before starting the upgrade process 3 13 Recorder ID This feature 1s accessed from the Options Menu Maintenance button For Total Recall installations using multiple recorders 1t is often useful to be able to identify from which recorder a particular call originated The Recorder ID feature permits this identification Highlight the System Information button press lt SELECT gt and use the lt UP gt arrow key to place the cursor over the Recorder ID field Using the numeric keypad type in a unique ID for the recorder up to 3 digits The Recorder ID is stored in the LogInfo ini file that is saved with every session When archived calls are being searched on a PC using Remote Manager the Recorder ID can be displayed for each call in the Remote Manager Window 3 14 Rebuild Call Database This procedure is accessed from the Options Menu Maintenance button In the event of a power outage line disconnection or other event that may have damaged a call record or left a call record unterminated the system will automatically perform a Database Rebuild There is an option to rebuild the call database manually Select Rebuild Call Database using the DOWN arrow key and highlight either Cancel or Rebuild Now and press SELECT Rebuild Now will automatically rebuild the database After the rebuild the OK button will be highlighted Press lt SELECT gt to return to the Options Menu Note Call recording is suspended w
82. s ep Call Settings CH Network Settings a Maintenance OPTIONS MENU e 12 21 24 Select Language set Time Date amp Passwords Set Channel Triggering enable Live Monitoring amp Recording Beep Set Archive Reminder amp Automatic Archive Options set Min amp Max Call Length VOX Timeout amp Recording Period Modify network configuration Upgrade Software Rebuild Call Database set Recorder ID Shutdown the recorder Use UP DOWN arrow keys to move between the Menus then SELECT to enter a Menu 22 Total Recall User Manual V4 00 USA 8 1 Channel Settings These settings are configured from the Options Menu Channel Settings button Each channel can be individually configured and managed If all channels are to be configured identically configure the first channel and select Apply All CL NEA C VOX 4 On VOX 4 On VOX 4 On VOA 4 On YO da Cin ER Channel Configuration XII Channel 1 Trigger vOx4 2 3 4 2 6 s Monitor On Beep Off Apply AppyAl Cancel Cancel Use the DOWN arrow key to highlight Channel 1 and then the SELECT key to bring up the Channel Configuration window Then use the UP DOWN arrow keys to scroll through each setting and the SELECT key to change the options in each box When finished highlight the Apply or Cancel and SELECT to confir
83. s and may require a database rebuild This rebuild will occur automatically when power returns 3 4 Getting Started Having completed the installation of Total Recall by following the instructions in Section 6 you may commence using Total Recall immediately by following the simple instructions in the Quick Start up Guide Section 4 For a more complete understanding of the comprehensive features of Total Recall we recommend that you read through the remainder of this manual Total Recall User Manual V4 00 USA 9 10 3 5 Total Recall Features 19 Rack Mount Desktop Unit 4 to 32 channels 4 to 16 channels Total Recall Voice Logger Recorder Rack Mount amp Desktop Versions Total Recall Voice Logger Recorder has the following features e It has been specially designed to record telephone conversations or any audio signal e trecords digitally records direct to a hard disk in compressed file format e It starts and stops recording by VOX or Off Hook activation e It archives the recordings to DVD or CD to provide a permanent backup record e thasa high compression factor resulting in a large storage capacity e It has a facility to live monitor calls either locally or remotely e All channels can be configured and managed selectively or as a group e tis compact self contained and easy to install and operate e LAN amp Dial up connectivity is built in Quick Start up Guide e Check the contents of the Total Recal
84. selection settings for each channel If all channels are to be configured identically then configure any channel and select Apply All 8 2 Passwords This setting is configured from the Options Menu General Settings Menu Total Recall has two password levels Administrator and User for enhanced system security Both passwords have a default setting of 0000 Language Time amp Date User Password Administrator Password Return 8 2 1 User Password After 120 seconds of inactivity the padlock icon on the LCD will display locked status Enter the Password to gain access to the 3 Menus provided the Administrator Password has not been set see Section 8 2 2 8 2 2 Administrator Password Once the Administrator Password has been set only the Administrator will have access to the Options Menu and only the Administrator will have the ability to Manually Archive and delete calls All other functionality including Manual Archive and retain the calls on the hard drive will be available with the User Password If the Administrator Password is not changed from the default setting all Menus will be accessible 24 Total Recall User Manual V4 00 USA 8 2 3 Entering a Password A password must be entered to access Total Recall s menus If Total Recall is left unattended for more than two minutes or if the Stop key Playback Control Keys is pressed while not playing a call the User Interface locks and a password will need to be re ent
85. sktop or rack mount configuration e Remote Manager CD contains PC software and documentation e Power cable e 2 blank CD R and 1 blank DVD RW e Two copies of this User Manual e Quick Start up Guide e A Yellow crossover cable to connect to a PC e A modem cable to connect from Total Recall to a serial modem e One 18 RJ11 to RJ11 phone line input cable with T adapter for each input jack The Omnicron TSA 3LM handset connection adapters or other cables may have been substituted for the phone line cables if requested when your Total Recall was ordered Contact your Total Recall dealer if special cables or adapters are required Rack Mount recorders also include keys for their front panel power ON OFF switch and rack mount mounting hardware If cables have to be run and if connection is required to the MDF or distribution frame it is advisable to request a certified telecom engineer to install the telephone cabling required for the recorder Note DO NOT load the Remote Manager CD into the Total Recall CD or DVD drive The Remote Manager CD is only intended for a PC mpor tan t N ote To ensure no loss of power or interruption to recordings it is strongly recommended that Total Recall be connected to a UPS power system Maximum power consumption for 16 channel TRL 16 is 50 Watts Total Recall utilizes a database with potentially open and active files Power disruption with an unclean shut down may cause damage to these file
86. ss OK and check that the PC only has one IP Address configured This can be done by running ipconfig in the command prompt as described in steps 1 and 2 above Confirm that remote monitoring and playback now work by running Remote Manager 54 Total Recall User Manual V4 00 USA 11 Preventative Maintenance Total Recall needs regular maintenance to ensure its performance is maintained As with any computing device Total Recall has a fan that provides airflow across the processor to keep it cool and a filter to ensure that the air is clean Every 3 months a message will appear on the Total Recall screen to indicate that filter maintenance is required The filter will need to be washed in warm soapy water and then rinsed thoroughly and allowed to dry completely prior to being replaced After maintenance is complete select OK to remove the message 12 Trouble shooting Tips a b C d e g h There is a loud and continuous tone sounded when using the control keys The soft key may be stuck against the casing Just move the key to release it The unit does not power up It is possible that the fuse holder may have become loose during transit or the fuse is blown Disconnect the power cord remove the fuse holder at the rear of the unit and check that the fuse is OK Power up again The password has been forgotten Call your dealer for support I have changed the password and now it will not let me
87. t to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual can cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at the user s expense CHANGES OR MODIFICATIONS NOT EXPRESSLY APPROVED BY Arunta Comsec Pty Ltd COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT Total Recall User Manual V4 00 USA 5 FCC Rules Part 68 1 FCC Part 68 Registration Total Recall complies with FCC Rules Part 68 On this equipment is a label that contains among other information the FCC Part 68 registration number 2 REN The ringer equivalence number REN is used to determine the quality of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENS should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENS contact the local telephone company NOTE RENS are associated with loop start and ground start ports It is
88. the desired call 10 9 4 Searching for Calls You can search by date time channel phone number call length note keyword call direction or any combination of these parameters If you want to reduce the number of calls found simply refine the search criteria click the Search Now button and the results of the search will be displayed 1000 calls will be displayed and clicking the more key will display the next 1000 EY Search For Calls Search Options Channel Phone Number Call Length Note Keyword Call Direction Local Folder 8 TR time Date from Date to Time from Time to 10 9 5 Search by Date Click the Date From icon and highlight the start date for the search Similarly select the Date To icon for the end date Deus Wen tu Calendar ES Date to Time fram Time to 3 5 Sep 14 57 14 5 Sep 14 56 30 00 017 05 Sep 2004 10 9 6 Search by Time Click the Time Range e icon and move the sliders to define the start and stop time of the search Date fram Date to 08 30 00 17 30 00 Interval 9 hrs ARANA CUNT 10 9 7 Search by Channel Click on the Channel check box and enter the number of the channel you wish to search in the text entry box 10 9 8 Search by Phone Number Click on the Phone Number check box and enter the number or part of the number you wish to search in the text entry box Total Recall User Manual V4 00 USA 45 10 9 9
89. the hand piece not voltage change on the line so Off Hook cannot be used when the recording is via handset adapters Note If a channel is set to Off Hook and no phone line is connected to the channel the channel will commence recording and can only be disabled by setting the channel to OFF or VOX Off No recording is possible from a channel that has been set to Off It is recommended that all unused channels be set to Off Total Recall User Manual V4 00 USA 23 8 1 2 Monitor This enables Live Monitoring of calls on a channel By setting a channel Mon monitor to On calls can be live monitored on that channel through the Logging Menu Options are On or Off with the default setting being On Press the SELECT key to toggle between the two settings 8 1 3 Beep Beep tone is a beep Pip Tone sound generated every 15 seconds indicating to both parties that the call is being recorded In some countries it is mandatory to issue a beep tone when recording For some users it is a matter of preference or company policy It is possible to turn the beep tone On or Off Total Recall does not transmit a recorded message to advise that recording is taking place The beep tone option can only be used when recording directly from a phone line The options are Hi Mid Low or OFF The default setting is OFF Press SELECT to toggle between the four settings Press DOWN key to move to the next channel Repeat the
90. tion The host name feature allows the Total Recall to be referred to by an alphanumeric name rather than an IP Address Many people find this easier to remember A service called DNS or Domain Name Service provides the mapping between this alphanumeric name and the IP address of the Total Recall The network administrator will need to update the DNS to provide this mapping or at least update the HOSTS file on the client machine Rium Pidal Tial Sell ari a anb a a rypa ee om rr vdd mu mam ia a mii i alas eel cerrar eB Se Fa RA ree Pom l Fimer Bare murir u ba eee pr iem orm ers F hibe i mmu bgges 10 5 3 Dial up Click the Dial up tab to access the Dial up entry box Type in the number to be dialled to access the remote Total Recall followed by the Total Recall PIN and a description The PIN is the same as the Total Recall password and will give the user the same access rights as if the password was typed into the Total Recall unit The description is a name that will identify the Total Recall unit to the user Clicking on the button will start the process of searching for and adding the Total Recall to the Remote Manager system Please note that this will dial the number specified as Remote Manager needs to contact the Total Recall to complete this process Repeat this process to add more units 10 5 4 Cascaded Connecting Multiple Total Recall Units The cascade function is used when you wish to connect multiple
91. tor rights All parameters that can be set using the Remote Manager configuration are saved to the Total Recall unit To begin configuring a Total Recall click on the TR Configuration TAB and the Total Recall you wish to configure 10 7 1 Channel Configuration Each channel is separately configurable Click the sign next to the Total Recall description and this will drop down the channels available for configuration 2 Total Recall Remote Manager File Help L amp cm 14 17 58 Monitor Playback calls TR Configuration Event Log 39 TR Chris Home a a 1 Back Office a 2 Sales a 3 Accounts Channel 3 A Warehouse Enable Monitoring Trigger Type VOX 4 Beep Tone Off Channel Description Warehouse Using the drop down boxes in the configuration window will allow you to configure the trigger level beep and channel description Clicking on the Enable Monitoring check box will toggle if the channel can be monitored Click on Apply before moving on to the next channel to save channel settings to the Total Recall unit Multiple channels can be configured simultaneously by highlighting the required channels Change the channel configuration as previously explained Clicking on the Apply button will save the same configuration to all channels To highlight all channels click on the first channel to be configured then while holding the shift key click on the last channel to be configured 10 7 2 Archive The archive
92. tton within the Search Menu To Tag a selected call within the Logging Menu or Search Menu highlight the call and press the asterisk key on the numeric keypad To Un tag a selected call place the highlight bar over the call and press the asterisk key on the numeric keypad Once a selection of calls has been found through the Search Menu the whole selection can be Tagged or Un tagged by highlighting the Tag All Un tag All button and pressing lt SELECT gt 9 4 3 Manual Archiving This operation is performed from the Search Menu Archive button You first need to select the calls to be manually archived These calls may have been previously Tagged at the Logging Menu selectively Tagged at the Search Menu or a complete list selected Tag All button from the Search Menu call list amp Total Recall 4 18 May 2004 SEARCH MENU E Search Tag All 3 Archive Length Number Channel Status 00 00 19 0410026783 gt 6 00 12 16 0011186092803 77 gt 5 00 12 06 0499064001 gt 16 00 00 21 0786362987 lt 3 00 05 41 0410026783 gt 4 00 00 06 1 00 00 06 15835259 lt 2 00 00 09 6 00 00 09 001118609280377 lt 4 00 00 09 0733454311 lt 2 00 00 06 0055181690 00 07 16 00 00 12 0733454311 00 00 10 99064001 00 12 06 00 01 21 0322658311 00 00 18 131332 00 00 16 00 02 10 0322658311 00 07 16 0299423134 00 00 24 0299423134 I gt I ADD gt gt A o gt gt Listed 26 Use the lt UP gt lt DOWN gt arr
93. vide access to a Total Recall unit through a firewall Consider the following example Fatal Recall IP Address DT 4083 3 105 Internet internal Meiwork IF Address range Gb 145 3 xxx Public IP Address 2193 19 30 1D Gateway IP Address 107 108 5 252 rr 2mz m Romel PC ruemning Remote Maassager iP oAddrasa Bee 010 1 xxx Remote Manager PC IP Address 152 168 1 110 Here Total Recall is connected on an Internal Network with an IP Address range of 192 168 3 xxx The Total Recall has the address 192 168 3 109 There is a firewall which provides access to the internet This allows other company servers to be accessed using a Public IP Address in this case 203 10 10 10 The Firewall has the Internal address 192 168 3 252 PC s on the Internal Network should be able to access the Total Recall units directly via the LAN If a remote PC would like to be able to connect to the Tofal Recall over the internet from a remote office or home the network administrator should follow these steps Configure the Total Recalls IP Address and set the Firewall s internal address as its gateway x _ Use Dialup Use DHCP IP Address 192 1658 3 108 Netmask su Ao ec dH Gateway ele 166 d 252 Host Name a g Maz Session T Session Duration 2 hours RMI Port 1099 Port Base 10010 Install Remote Manager on one of the Internal Network PC s 48 Total Recall User Manual V4 00 USA Add th

Total Recall (TRL/TRR) Owner`s Manual V4.00u, Jun. 2005

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