User Manual Version 1027 www.reddoxx.com
Contents
1. ai REDDOXX User M anual Version 1027 www reddoxx com Copyright 2009 by REDDOXX GmbH REDDOXX GmbH Saline 29 D 78628 Rottweil Fon 49 0 741 248 810 Fax 49 0 741 248 811 Email info reddoxx com Internet http www reddoxx com Support http support reddoxx net Revision number 1 03 Last alteration 29 06 2009 This manual was prepared with great care However REDDO XX GmbH and the author cannot assume any legal or other liability for possible errors and their consequences No responsibility is taken for the details contained in this manual Subject to alternation without notice REDDO XX GmbH does not enter into any responsibility in this respect The hardware and software described in this manual is provided on the basis of a license agreement This manual is protected by copyright law REDDO XX GmbH reserves all rights especially for translation into foreign languages No part of this manual may be reproduced in any way photocopies microfilm or other methods or transformed into machine readable language without the prior written permission of REDDO XX GmbH The latter especially applies for data processing systems REDDO XX GmbH also reserves all communication rights lectures radio and television The hardware and software names mentioned in this manual are most often the registered trademarks of the respective manufacturers and as such are subject to the statutory regulations Product and bran2. Software component the REDDO XX Appliance is controlled by D DBL Filter Domain blacklist filter checking the sender domain against alist maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user DMZ A DMZ means demilitarized zone A DM Z is an intermediate network that is formed at network interfaces but does not belong to either of the networks It represents an inherent network that is not as heavily secured as the network that is actually to be protected With simple security gateways DM Z is usually generated at a third interface of the package filter If the security gateway consists of a package filter application level gateway package filter another interface of the application level gateway ALG usually serves as DM Z interface If package filters or ALG have more than three interfaces additional DM Z can be formed DNS The Domain Name System DNS is one of the most important services in the Internet The DNS is a distributed database that manages the name space in the Internet Domain A domain is a coherent section of the hierarchic DNS name space Starting from its domain name a domain always comprises the entire subordinate tree structure DWLFilter Domain whitelist filter authorizing the sender domain against a list maintained in the Spamfinder The entries can be made both user related as well a
3. detected are saved in a quarantine section Only the administrator has access to this section Your Spamfinder obtains the virus signatures directly from the scanner manufacturer ClamAV We do not assume any guarantee for the topicality of the signature files as well as the availability of the signature server We do not assume any liability for damage caused by undetected viruses
4. is The protocol has several function options On the one hand SMTP lets your emails go straight to the receiver and on the other hand SMTP enables routing your emails via different servers so called MTA to the recipient Almost all email clients use this protocol to send electronic mail SRC Filter Sender Receive Check Filter Checks whether the sender would also accept an email Wrong detection e g with newsletters or other automatically generated emails cannot be ruled out but prevented by making the respective entries in the positive lists SWL Filter Subject Whitelist Filter Authorization of the email subject against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user T TCP IP Transmission Control Protocol Internet Protocol TCP IP isthe protocol that controls the connections data exchange between computers in the Internet When transmitting information TCP divides the sent data into small packages gives them a check sum transmission safety and numbers them consecutively to ensure that the packages are reassembled again in the correct sequence The TCP packages also contain the addresses of sender and receiver IP addresses V Virus Scanner The virus scanner checks the attachments of all emails for viruses Packed files are temporarily unpacked and checked Emails in which a virus was
5. will receive by the associated user E Mail address hest handkuch de Please enter the ID here which has been T e mailed to the new e mail address Request ID 123458 ERITREA Send ID Cancel Illustration Add alias Email address Enter the new email address Then you will receive a notification to this address which must be confirmed by the request ID Request ID Enter the request ID The Request ID protects against abuse so that unauthorized persons cannot assign the queue of others Please note the correct spelling of the email address otherwise the request ID can not be delivered Edit The filter profile and the Deputy Director for spam and archive management can be changed and adjusted E Mail Aliases ET EMT Tu r de LA E Mail Address Profile christian hermsdorf joerg hermsdorf test hermsdorf Illustration edit alias Delete The selected alias can be deleted An additional request is to prevent accidental erasure Illustration delete alias Set primary address The selected email address is used as a primary set 2 6 3 Filter lists In the filter lists it is possible to set addresses domains and subject to trusted and untrustworthy rt Filter lists Address Wie Address Blacklist Domain Whitelist Domain Blacklist Subject Whitelist Subject Blacklist ug Add Address 7 Edit Address 8 Delete Address Illustration Fi
6. address matches There are 3 types Quarantine The email will be postponed to the quarantine list Tag The email will be delivered to the recipient with a mark in the subject Decline The email will not be accepted from Reddoxx Valid until The validity of this entry is determined 2 7 Logout The user will be logged out from the user GUI 3 Glossary A ABL Filter Address blacklist filter checking the sender address against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user Advanced RBL Filter Advanced Realtime Blacklist Filter All email servers involved in the transport of the incoming mail are checked against public blacklist servers We do not assume any guarantee for the function of the selected blacklist servers as well as the absence of errors in the list entries on the blacklist servers Appliance The appliance is the hardware component of the Spamfinder the REDDO XX Appliance There are three variants of the REDDO XX Appliance This ensuresthat the demands of all sizes of companies and email traffic are covered optimally O bserve the warning and safety notices AWL Filter Domain whitelist filter checking the sender address against a list maintained in the Spamfinder The entries can be made both user related as well as company wide Some filters establish this list automatically T
7. anced full text search The full text Advanced Search describes a search for all available criteria Archive advanced Full text search Illustration full text advanced search option M ailDepot All of the words For all the entered words will be searched At least one of the words At least one of the words will be searched Without the words Without the words will be searched Deputy Only in to the mails of the deputy will be searched 2 4 4 Archive options Various manual options are in the individual processing of those messages available By clicking the right mouse button on the display the following options appears 39 Preview Deliver k Save Message Illustration Options M ailDepot Preview The contents of the email will be displayed in a separate window For example Subject From Date To Wir sehen alles ganz sicher natur amp Digitale 5i l sselung E Mail Verst Hinweis auf Vertraulichkeit Diese E Mail einschlie lich aller Anlagen enthalt vertrauliche und urheberrechtlich evil auch durch andere Rechte gesch tzte nicht ffentliche Informationen deren bermittlung nur an den die benannten und adressierten Empf nger beabsichtigt ist Falls Sie nicht der beabsichtigte Empf nger sind l amp schen Sie bitte diese E Mail einschlie lich aller Anlagen ohne den Inhalt zu kopieren oder offen zu legen und informieren Sie mich per E Mail oder Telefon ber die fehlge
8. corresponding host name of your appliance contact your administrator Enter your user name Enter your password In the field realm select the option local or the realm which you belong to The realm is a section similar to a domain in which you have to authenticate yourself 7 Choosethe desired language in the selection list The selection contains the currently installed languages oa UI Aa UJ 8 The following application window contains the section of the user console LUE User christian REDDOXX Illustration Application window after login Legend 1 Menu bar 2 Display window 2 Optionsin the menu bar The main menu consists of the Outgoing mails Spam CISS queue Archive M ail Sealer User settings and Logout Menu Illustration M enu bar Outgoing Mails Here you get all emails listed that the user is sending to the internet Spam Mails Here are listed all mails that were sent to the user but were detected as spam CISS Queue The CISS Queue contains all emails which has been kept back and has not been released yet by the sender or by the recipient Archive In the Mail Depot you will find all the emails which have been archived by the appliance Mail Sealer The Mail Sealer Light offers you the possibility to send your email encrypted with a password User Settings The user settings allow you to change your general setting You can maintain your email addresses h
9. d names are the property of REDDO XX GmbH This issue replaces all earlier ones and orients itself on the appliance with respect to naming 3 Table of contents LOO TRE Tm 4 O DEIODIS ITNE MENU Gl coser Urbe Dent ee o adc eric cr tla us d 6 Zi OU NO Mal Spee erence ater ee UFU Rd n ee DERE UI T T 7 22 SVG S sape apes m DUE rit aie na ras abit mter Mae ri Erb de cd dba s EE 7 22 1 5pammall OpLIORS susanne 8 MEME S S dl e a 9 2A UTE 9 24 T SImple seal ci susti ad dope un echt rente SE ccm da or M m MU 10 2 5 2 Advanced Search uc a 10 24 3 Advanced TU EXE SEAL EN een 11 LAAN C NVE OD UOS ae vira Sat Mp ela Poe haa D pate aer RI e SRI TIE 12 25 WN SCANS anne 14 ZS BANG Dasspnlase nee een 14 ZO Wide OU 15 POUR PIODINEa dE ENIM E UID EMEN IMEEM EN 15 2 92 E Mall ANA SES xe vnsqa ot itr ee utter uites orbe tacita aed 16 2 0 3 FUE St Q 17 AED UU een A 19 GLOSSA V c Es 20 Login For safety reasons the REDDO XX Appliance is only accessible via login Therefore you have to authenticate yourself as follows with your user name and password Purchase of the REDDO XX Appliance with the valid licenses 1 Double click on the file rdxuser exe 2 The login window appears Appliances found Hostname 92 168 177 10 Username christian Password MET Realm E Language German Mi V Save password Illustration Log In window Enter the
10. dress Here you enter the email address of the recipient Encryption passphrase Here the password must be set Active To activate the encryption the mark must be set 2 6 User settings In the user settings you can set the profile email addresses and the filter lists 2 6 1 Profile Profile E Mail Aliases Filterlists GUI Theme office2007 Black Enable auto logon Report Language de 4 Use HTML Mail Default Archive display periode ho m days Enable Queue Report Apply Settings GUI theme The view of the GUI can be adjusted by selecting different themes GUI language The language of the GUI can be adapted accordingly There are German English Dutch and Italian to choose from Default archive display Period The number of days determines which last filing period is displayed Enable auto logon The automatic login is enabled The user only needs the first time his login data After this the log on happens with this data automatically Use HTML mail The quarantine report will be sent in HTML format Enable queue report The queue report is activated 2 6 2 Email aliases Email aliases are the different email addresses which are assigned to a user In this area the opportunity is to add edit or delete aliases up Add 7 Edit BS Delete JE Set primary address Illustration O ptions email alias Add With this option other email aliases can be added You will need a Request ID which you
11. ere Logoff You log off from your personal user GUI 2 1 Outgoing Mails In addition to the displayed email list you also have the possibility to search for certain emails Queue SMTP m The search is basically a full text search You can determine whether to search for incoming or outgoing emails in the SMTP or POP3 queue 2 2 Spammails All emails which the Reddoxx Appliance has identified as spam will be listed here Also you have the possibility to search for certain emails Find in sender Search Deputy None The search is basically a full text search You can also choose a deputy 2 2 1 Spammail options Various manual options are available for the individual processing of those messages By clicking the right mouse button on the display the following options appears Deliver Deliver whitelist address g Deliver whitelist Domain P Delete Qu Preview Deliver The email is sent to the recipient Deliver Whitelist address The email is sent to the recipient and the sender s address will be added to the local whitelist Deliver Whitelist Domain The email is sent to the recipient and the sender s domain is added to local whitelist Delete The email is deleted from the queue Preview The contents of the email will be displayed in a separate window 2 3 CISS queue When using the CISS filter the sender receives an email which must be acknowledged so that his email to you wi
12. he lists are further maintained manually by the administrator or the user Bayes Filter Via the content check the Bayes filter determines the spam probability Soamfinder automatically establishes the word lists We do not assume any liability for wrong detection C CISS Confirmation Interactive Site Server in short CISS is a unique several stage control process which ensures the permanent exchange of wanted mails between sender and receiver Intelligent authorization of the sender by means of CISS registered for patent a unique challenge response functionality CISS Filter Confirmation Interactive Site Filter This method ensures that the sender is a natural person For this purpose a corresponding Internet page is provided via the Spamfinder portal which is accessible in the Internet The availability of the Spamfinder portal is at least 98 5 per year Cluster A cluster denotes a number of networked computers These networked computers are available for parallel processing Partial tasks belonging to a task are processed Contrary to parallel computers the load distribution takes place on the level of individual processes started on one or several machines in the cluster You therefore do not require parallel software or special operating systems but instead a scheduler that assigns the partial tasks to the individual computers Alternatively clusters are also used to increase the availability of systems Console
13. leitete Zustellung Die nicht autorisierte Verwendung Verbreitung Offenbarung Verteilung und Wiedergabe dieser E Mail und oder ihrer Anlagen ist nicht gestattet und kann gegen geltendes Recht versto en Confidentiality Note rrrrrrrrr Open Open with Save attachment Illustration Preview If the message has an attachment so you can open and save that By clicking the right mouse button these options are offered Deliver The email is sent to the recipient Save message The message will be stored in eml format on a free chosen path of the hard disk More options in the preview window can be found in the menu bar o5 Preview File Wiew Extras Message header Sul Message source Message Header Showsthe header ofthe email Message Source Shows the complete source code of the email 2 5 Mailsealer In Mailsealer light you have the option to send your emails with a freely selectable password protection The password must have no criteria By clicking the right mouse button on the display the following options appears ng Add Passphrase pr Edit Passphrase B Delete Passphrase Add passphrase A recipient address including encryption record is added Edit passphrase An existing set of encryption can be changed Delete passphrase An actual encryption may be deleted 2 5 1 Add passphrase E Mail Address Ihandkuch mreddoxx com Encryption Passphrase f 23456 Cancel Active Email ad
14. ll be sent The mail remains in the CISS queue until it will be confirmed You can browse the CISS queue if you wait for a certain mail Find Deputy Illustration Search CISS queue The search send and preview options are consistent with those of the spam mails Emails which the sender has not been confirmed the recipient can deliver manually e g newsletter publicity 2 4 Archive In the Mail Depot is a possibility to display all archived emails of the logged on user Furthermore this menu uses an advanced search The number of displayed emails is dependent on the parameterization in the user settings 2 4 1 Simple search Archive search Illustration Search M ailDepot The search options are consistent with those of the spam mails 2 4 2 Advanced search The advanced search provides additional search criteria Archive advanced search Illustration advanced search M ailDepot From To The search will be limited by a date entry Email address The email address of the sender or recipient can be entered Sender or recipient or both are selectable Subject Only in subject will be searched Attachment Only in attachment will be searched Deputy Only in mails of the deputy will be searched Use archiving date It will only be searched for mails at the specified archive date Include Spam Include Virus Spam and virus emails can be included to the search 2 4 3 Adv
15. lter lists The filter lists are divided into the following areas The approach of adding on domains and subject isthe same Address Whitelist email address is trusted Address Blacklist email address is untrustworthy Domain Whitelist email domain is trusted Domain Blacklist email domain is untrustworthy Subject Whitelist emails with this subject are trusted Subject Blacklist emails with this subject are untrustworthy There are the possibilities to add edit and delete whitelist and blacklist entries Add whitelist Address Whitelist Address Bladdist Domain Whitelist Domain Blacklist Subject Whitelist Subject Blacklist Description Cancel Illustration Add whitelist Email address Add the email address of atrusted sender Description A description can be given Add blacklist s Whitelist Address Blacklist Domain Whitelist Domain Blacklist Subject Whitelist Subject Blacklist Addres gc ALS E Mail Address Description Cancel Action Quarantine Walid until os 08 20 g T Illustration Add blacklist Email address Add the email address of the sender you want to block Description A description can be given for this entry If automatic login is enabled and an employee wants to login as a different user the employee must after the auto subscribe unsubscribe to arrive the registration menu Action Which action should be performed if the above given
16. s company wide The lists are maintained manually by the administrator or the user F Failover A failover denotes a technology in the IT sector that serves to keep data and services highly available H Host name The host name of the REDDO XX Appliance in the network L LDAP LDAP Lightweight Directory Access Protocol is a network protocol applied for so called directories It handles the communication between the LDAP client e g with a mail serveror a digital address book and the directory server It offers all log specific functions required for such communication registration on the server the search query and data modification M Mail Hop Mail hop is when an email is transferred from one server to another Each of these servers is regarded as a mail hop NBL Filter Network blacklist filter Checking the IP address of the email server against a list maintained in the Soamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user NWL Filter Network whitelist filter Authorization of the IP address of the email server against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user O OS O perating System Q Quarantine For all authorized users the REDDO XX Appliance contains quarantine mailboxes
17. which can be set up individually Together with the achieved false positive rates this feature enables you to achieve the conformity with the valid laws R RAID A RAID system Redundant Array of Inexpensive Disks often also Redundant Array of Independent Disks serves to organize several physical hard disks of a computer to form a powerful and safe logical drive RBL Filter Realtime Blacklist Filter The sending email servers are checked against public blacklist servers We do not assume any guarantee for the function of the selected blacklist servers as well as the absence of errors in the list entries on the blacklist servers Realm A realm is a section similar to a domain where you authenticate yourself Also see the chapter User Administration Login Configuration RVCFilter Recipient Verify Check Filter To protect the local email server from spam floods the recipient address is checked by asking the respective email server whether the recipient is known This function is currently available for Microsoft Exchange Server as of version 5 5 S SBL Filter Subject Blacklist Filter Checking the email subject against a list maintained in the Spamfinder The entries can be made both user related as well as company wide The lists are maintained manually by the administrator or the user SMTP Simple M ail Transfer Protocol This protocol enables you to fit out an email with a bit more than just sending it as
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