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HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC

1. NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 83 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions E NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Go to http hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 83 8 Windows 7 Backing up restoring
2. 41 Battery Description Spare part number 4 cell 41 WHr 2 8AH Li ion battery 756743 001 4 cell 48 WHr 2 3AH Li ion battery 756745 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery Ey NOTE The battery release latch automatically returns to its original position 3 Pivot the battery upward 3 and then remove the battery from the computer 4 Reverse this procedure to install the battery 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Optical drive NOTE The optical drive spare part kit includes the optical drive connector board and cable The optical drive connector board and cable are removed when removing the system board and not part of the customer replacement procedure of the optical drive Description Spare part number For use on HP ENVY 15 Notebook PC computer models equipped with a touch or a non TouchS
3. Buttons speakers and fingerprint reader Component Description 1 Power button e When the computer is off press the button to turn on the computer GC e When the computer is on press the button briefly to initiate Sleep e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications To learn more about your power settings with Windows 7 select Start gt Control Panel gt System and Security gt Power Options 2 Speakers 2 Produce sound 3 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon 12 Chapter 2 External component identification Component 1 esc key Description Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with th
4. 4 Webcamera microphone module 762521 001 5 Webcamera microphone module for Touchscreen models 762545 001 6 Display panel cable 720238 001 For HP ENVY 17 Notebook PC computer models SXGA cable for non Touchscreen models 765785 001 SXGA cable for Touchscreen models 765786 001 For HP ENVY 15 Notebook PC computer models HD cable for non Touchscreen models 762519 001 HD cable for Touchscreen models 763572 001 Full HD cable for non Touchscreen models 762544 001 Full HD cable for Touchscreen models 763590 001 7 Panel Bracket included with the Display Brackets on select models 8 Display bezel for use with Windows 8 1 and Windows 7 Pro includes 2 rubber screw covers For HP ENVY 15 Notebook PC computer models 763571 001 For HP ENVY 17 Notebook PC computer models 763696 001 9 17 3 in WLED HD BrightView display panel 720223 001 17 3 in AG HD WLED for Touchscreen computer models 763931 001 17 3 in BrightView HD LED for non Touchscreen computer models 763932 001 17 3 in BV Full HD LED for non Touchscreen computer models 763933 001 17 3 in AG Full HD WLED for Touchscreen computer models 763934 001 15 6 in AG HD WLED for Touchscreen computer models with bezel 763575 001 15 6 in BV HD LED for non Touchscreen computer models 763581 001 15 6 in AG Full HD WLED for Touchscreen computer models with bezel 763576 001 15 6 in BrightView Full HD LED for non Touchscreen computer models with bezel 763582 001 Display hinges not
5. Remove the WLAN module see WLAN module on page 59 4 5 6 Remove the top cover from the base enclosure see Base enclosure on page 46 7 8 Remove the subwoofer see Subwoofer on page 63 Remove the system board 1 Remove the following cables if you have not already done so e Power connector board cable 1 e Display cables 2 and 3 e Speaker cable 4 j l ij 2 Disconnect the following cables if you have not already done so e Subwoofer cable 1 e Optical drive cable 2 e Hard drive cable 3 USB connector cable 4 Component replacement procedures 69 3 Remove the power connector cover by removing the screw 1 and lifting the cover 2 Ey NOTE The power connector cover has two Phillips screws however the screw on the left is removed during the base enclosure and top cover removal process 2 NOTE You will remove the power connector after you have removed the system board This procedure is to remove the power connector cover if you did not remove it when removing the display panel 4 Remove the six Phillips screws 1 70 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 5 Lift the system board 2 and then remove the system board 3 by sliding it up and to the right at an angle Reverse this procedure to install the system board Speakers Description Spare part number Speaker Kit includes left and right front speakers and
6. product description 4 keys action 13 esc 13 fn 13 Windows 13 L labels Bluetooth 15 Microsoft Certificate of Authenticity 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 latch battery release 14 left control zone identifying 10 lights AC adapter 7 caps lock 11 hard drive 6 mute 11 power 6 11 RJ 45 network status 7 M mass storage device removal 66 spare part numbers 26 66 memory card reader identifying 8 memory card identifying 8 memory module product description 2 removal 72 spare part numbers 21 28 72 microphone product description 3 minimized image creating 92 minimized image recovery 92 model name 1 mute light identifying 11 N network jack identifying 7 O operating system product description 4 optical drive product description 2 removal 43 spare part number 43 spare part numbers 26 31 33 specifications 101 optical drive connector board removal 62 optical drive identifying 6 optical drive spare part numbers 22 original system recovery 87 92 P pointing device product description 4 ports HDMI 7 product description 4 USB 3 0 6 8 USB 3 0 powered charging 7 power board spare part numbers 33 power button board removal 80 spare part number 19 80 spare part numbers 29 power button identifying 12 power connector spare part numbers 29 32 power connector cable removal 76 spare part number 76 power connector identifyi
7. r HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel is a trademark of Intel Corporation in the U S and other countries Leap Motion the Leap Motion logo and Airspace are the trademarks of Leap Motion Inc and are used here by permission Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition July 2014 First Edition May 2014 Document Part Number 764148 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details Software terms By installing copying dow
8. b Remove the display brackets by removing the eight Phillips and broadhead screws 1 securing the hinge brackets to the back cover and then lift the brackets 2 to remove them c Release the wireless antenna transceivers 1 from the display bezel The wireless antenna transceivers are attached to the display bezel with double sided tape d Remove the wireless antenna from the retaining channels 2 and lift the antenna 3 Reverse this procedure to install the display panel 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts WLAN module Description Spare part number Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter for use only with 710662 005 HP ENVY 17 Notebook PC computer models or HP ENVY 15 Notebook PC computer models Qualcomm Atheros AR9485 802 11 bgn 1x1 Wi Fi adapter for use only with HP ENVY 17 675794 005 Notebook PC computer models or HP ENVY 15 Notebook PC computer models available for Windows 8 1 and Windows 7 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter non Vpro 756753 005 version w dual antennas for use with HP ENVY 17 Notebook PC computer models only for Windows 8 1 and Windows 7 Z CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region
9. change the 3 4 5 computer boot order See Changing the computer boot order on page 88 Press f9 at system bootup Select the optical drive or the flash drive Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 2 3 88 Chapter 8 Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select Internal CD DVD ROM Drive from the boot options window Windows 7 Backing up restoring and recovering To change the boot order for a recovery flash drive 1 2 3 4 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options Select the flash drive from the boot options window Restore and recovery 89 9 Windows 8 1 Backing up restoring and recovering Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Ey NOTE This chapter describes an overview of backing up restoring and recovering options For more details about the tools provided see Help a
10. 1600 MHz 4 MB L3 15 W UMA memory and the Windows 8 Standard operating system 763587 501 Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600 MHz 4 MB L3 15 W UMA memory and the Windows 8 Professional operating system and Windows 7 Pro Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory 763587 601 763588 001 20 Chapter 3 Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system Illustrated parts catalog 763588 501 Item Component Spare part number Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 763588 601 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 766592 001 MHz 6 0 MB L3 cache 47 W discrete memory Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 766592 501 MHz 6 0 MB L3 cache 47 W discrete memory and the Windows 8 Standard operating system Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 766592 601 MHz 6 0 MB L3 cache 47 W discrete memory and the Windows 8 Professional operating system and Windows
11. 256GB M2 SATA 3 TLC V V 773128 001 System board Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 V GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Ubuntu Linux and FreeDos operating system for HP ENVY 17 Notebook PC computer models 34 Chapter3 Illustrated parts catalog Spare part Description Regulatory Model number Numbers TPN Q141 TPN Q140 773128 501 System board Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 v GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models 773128 601 System board Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 v GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Professional and Windows 7 Pro operating system for HP ENVY 17 Notebook PC computer models 774553 001 Display back cover in natural silver for HP ENVY 17 Notebook PC computer models 774554 001 Base enclosure for HP ENVY 17 Notebook PC computer models v 774556 001 Top Cover for use only on HP ENVY 17 Notebook PC computer models for use in the United States with TouchPad and backlit keyboard 776917 001 Optical drive DVD Disc with R W Double Layer SuperMulti drive in natural vV silver 776918 001 Base enclosure caps for HP ENVY 17 Notebook PC computer models in V natural silver 776919 001 Optical drive Blu ray Disc R RW with SuperMulti for use with H
12. 7 Pro 9 Power Connector For use with HP ENVY 15 Notebook PC computer models 762507 001 For use with HP ENVY 17 Notebook PC computer models 763699 001 10 Memory module PC3L 12800 1600 MHz shared 4 GB 691740 005 8 GB 693374 005 11 Fan 763700 001 12 RTC battery 697917 001 13 256 GB mSATA solid state drive MLC not pictured available on select models 766593 001 256 GB mSATA solid state drive TLC not pictured 766594 001 14 Heat sink includes replacement thermal material For use only on computer models with UMA memory 19 W 763701 001 For use only on computer models with UMA memory 47 W 763702 001 For use only on computer models with discrete memory 19 W 763703 001 For use only on computer models with discrete memory 35 W 763704 001 15 Display Cable For specific Cables see Display assembly subcomponents on page 23 16 Speaker Kit includes left and right front speakers and cables For HP ENVY 17 Notebook PC computer models 763717 001 For HP ENVY 15 Notebook PC computer models 762502 001 17 Subwoofer For HP ENVY 17 Notebook PC computer models 763716 001 For HP ENVY 15 Notebook PC computer models 763788 001 18 Hard drive 1 5 TB 5400 RPM 747375 005 1 TB 5400 RPM 778192 005 Computer major components 21 Item Component Spare part number 1 TB 5400 RPM hybrid 731999 005 750 GB 5400 RPM 778190 005 750 GB 5400 RPM hybrid 732001 005 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC computer models
13. 778188 005 Hard Drive Hardware Kit not illustrated For use with HP ENVY 15 Notebook PC computer models 762504 001 For use with HP ENVY 17 Notebook PC computer models 763705 001 19 4 cell 41 WHr 2 8A H Li ion battery 756743 001 4 cell 48 WHr 2 3 AH Li ion battery 756745 001 20 Optical drive For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen display assembly DVD RW Double Layer SuperMulti 763707 001 DVD Disc with R W Double Layer SuperMulti drive NSV 776917 001 Blu ray Disc R RW with SuperMulti 776919 001 For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly DVD Disc with R W Double Layer SuperMulti drive 763579 001 Blu ray Disc writer with SuperMulti R RW Double Layer 763580 001 21 Base enclosure For use on HP ENVY 17 Notebook PC computer models and computer models 763695 001 For use on HP ENVY 17 Notebook PC computer models in natural silver 774554 001 For use on HP ENVY 15 Notebook PC computer models 763570 001 22 Base enclosure caps Included in the plastics kit For HP ENVY 17 Notebook PC computer models 763713 001 For HP ENVY 17 Notebook PC computer models natural silver 776918 001 For HP ENVY 15 Notebook PC computer models 763787 001 22 Chapter 3 Illustrated parts catalog Display assembly subcomponents Item Component S
14. 93 10 Ubuntu Linux Backing up restoring and recovering cccceescceeeseeeeeeeseeeeeeeeeeeeeeaeeeeeesaeeeseseeeeneeneeeeeeaes 95 PErfOnrming a system TECOVESY sissies cfeazescscdsfusssocecoseddd ade n E n a caxseeseushsncduseddbandvsenssldadieezsbsnedeieansiedes 95 Creating the restore DVDS ii ssicccc sscnecccetianed census cececessacteecetessnceceteviguh sccueadandzeceeasaneeccbehewnees 95 Creating a restore image on a USB device eee eenee eee e eee eeenneeeeeeeeeteaaaeeeeeeeeeeenaaees 95 Performing recovery using the restore media eee cence ee eeeeeneeeeeeeeeaaeteeeeeeaeeeeeseeeaaes 96 Backing Up your information esas cc riirirec ices ice idacenedest one mak ecevaighadeecessaehedeliahvihineaidiaieicben ib idteadiehieds 96 OR SPORE eie ola bs E cy fag seas E E E A E E E E E EAE 98 Comp ter Specification S escias denei a a a i daaa 98 43 9 cm 17 3 in HD display specifications 2 0 eee aa AAAA ENN 99 39 6 cm 15 6 in display SPECIFICATIONS sosssrnareis a AE 100 Hard drive specifications isoissa sides dave eesdeetlads R T ahaa E NE 100 DVD RW SuperMulti Double Layer Combination Drive specifications cccccceeeeeeeeeeeeetteeees 101 12 Power cord Set requirements sccsscccccessssneeeecessesneeeeesesssneeeeseeseceaeeeeesesscaeeeeeeesssaeeeesesecsaeseesesseeenssenss 102 Requirements for all COUNTIES 0 0 0 0 eeecccceceseeeeeeeeeeeeeeeeeceeeaeeeeceeeeaeeeeeseeaaeeeeseeesaeeeeeseaeeeess
15. Nordic regions v with backlit keyboard 763578 FL1 Top cover for use only on HP ENVY 15 Computer models in Czech and v Slovakia with backlit keyboard 763579 001 Optical Drive for use only on HP ENVY 15 Notebook PC computer models v DVD Disc with R W Double Layer SuperMulti drive 763580 001 Optical Drive for use only on HP ENVY 15 Notebook PC computer models v Blu ray Disc writer with SuperMulti R RW Double Layer 763581 001 Display panel 15 6 in BV HD LED for non Touchscreen computer models v for Windows 8 1 and Windows 7 Pro 763582 001 Display panel 15 6 in BV Full HD LED for non Touchscreen computer v models with bezel for Windows 8 1 and Windows 7 Pro 763583 001 Screw kit for use only on HP ENVY 15 Notebook PC computer models v 763585 001 System board Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to v 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory for HP ENVY 15 Notebook PC computer models 763585 501 System board Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to v 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Standard operating system for HP ENVY 15 Notebook PC computer models 763585 601 System board Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to v 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Professional operating system for HP ENVY 15 Notebook PC computer models and the Windows 8 Professional operating system
16. and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Creating backups i Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer do
17. and Windows 7 Pro 763586 001 System board Intel Dual Core i5 4210 U 840M 2 GB 1 7 GHz SC turbo up v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W UMA memory for HP ENVY 15 Notebook PC computer models 763586 501 System board Intel Dual Core i5 4210 U 840M 2 GB 1 7 GHz SC turbo up v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W UMA memory and the Windows 8 Standard operating system for HP ENVY 15 Notebook PC computer models 763586 601 System board Intel Dual Core i5 4210 U 840M 2 GB 1 7 GHz SC turbo up v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W UMA memory and the Windows 8 Professional operating system for HP ENVY 15 Notebook PC computer models 763587 001 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 v GHz processor 1600MHz 4 MB L3 15W UMA memory for HP ENVY 15 Notebook PC computer models 763587 501 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 v GHz processor 1600MHz 4 MB L3 15W UMA memory and the Windows 8 Standard operating system for HP ENVY 15 Notebook PC computer models Sequential part number listing 31 Spare part Description Regulatory Model number Numbers TPN Q141 TPN Q140 763587 601 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 v GHz processor 1600MHz 4 MB L3 15W UMA memory and the Windows 8 Professional and Windows 7 Pro operating system for HP ENVY 15 N
18. and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type hp support assistant and then select the HP Support Assistant app For Windows 7 select Start gt Help and Support gt Maintain and go to Step 3 below 2 Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update 2 NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on
19. computer v models with bezel 763577 001 Top cover for HP ENVY 15 Computer model for use in the United States V 763578 001 Top cover for use only on HP ENVY 15 Computer models in the United v States with backlit keyboard 763578 031 Top cover for use only on HP ENVY 15 Computer models in the United v Kingdom with backlit keyboard Sequential part number listing 29 Spare part Description Regulatory Model number Numbers TPN Q141 TPN Q140 763578 041 Top cover for use only on HP ENVY 15 Computer models in Germany with v backlit keyboard 763578 051 Top cover for use only on HP ENVY 15 Computer models in France with v backlit keyboard 763578 061 Top cover for use only on HP ENVY 15 Computer models in Italy with v backlit keyboard 763578 071 Top cover for use only on HP ENVY 15 Computer models in Spain with v backlit keyboard 763578 131 Top cover for use only on HP ENVY 15 Computer models in Portugal with v backlit keyboard 763578 141 Top cover for use only on HP ENVY 15 Computer models in Turkey with v backlit keyboard 763578 151 Top cover for use only on HP ENVY 15 Computer models in Greece with v backlit keyboard 763578 161 Top cover for use only on HP ENVY 15 Computer models in Latin America v with backlit keyboard 763578 171 Top cover for use only on HP ENVY 15 Computer models in Saude Arabia v with backlit keyboard 763578 211 Top cover for use only on HP ENVY 15 Computer models
20. cover Ey NOTE Some models may have three broadhead screws for the TouchPad button board 1 3 Remove the TouchPad board by carefully pushing the TouchPad down 2 and routing the cable through the opening 3 the cable was disconnected earlier from the top cover el a lt i fy se ef oy ie eof o Component replacement procedures 61 Reverse this procedure to install the TouchPad button board Battery Board select models only Description Spare part number Battery board for HP ENVY 17 Notebook PC 763710 001 The battery board is for select HP ENVY 17 Notebook PC computer models Before removing the battery board follow these steps 1 2 3 4 5 Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the battery board 1 2 3 Turn the computer with the front edge toward you Remove the two Phillips screws 1 Lift the battery board 2 to remove it Reverse this procedure to install the battery board Optical drive connector NOTE The optical drive connector and cable are included in the optical drive spare part kit See Opti
21. for HP ENVY 15 Notebook PC computer models 763104 001 Finger print reader board with cable and bracket for HP ENVY 15 Notebook PC computer 763789 001 models Finger print reader board with cable and bracket for HP ENVY 17 Notebook PC computer 763711 001 models Miscellaneous parts 27 Sequential part number listing Spare part Description Regulatory Model number Numbers TPN Q141 TPN Q140 675794 005 WLAN Qualcomm Atheros AR 9485GN 802 11b g n 1x1 Wi Fi v v 691740 001 4 GB memory module v v 693374 005 8 GB memory module v v 697917 001 RTC battery V V 701943 001 HDMI to VGA adapter v v 710412 001 65 W AC adapter non PFC S 3 wire 4 5 mm v v 710413 001 90 W AC adapter PFC S 3 wire 4 5 mm v v 710414 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm for use with HP ENVY 15 v Notebook PC computer models only 710662 005 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo v vV adapter For use only with HP ENVY 17 Computer models or HP ENVY 15 Computer models 714657 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm for use with HP v ENVY 15 Notebook PC computer models only 731999 005 Hard drive 1 TB 5400 RPM V V 732001 001 Hard drive 750 GB 5400 RPM hybrid V V 741727 001 45 W AC adapter non PFC S 3 wire 4 5 mm v V 747375 005 Hard drive 1 5 TB 5400RPM SATA RAW 9 5 mm v V 755530 001 Power cord for use in North America 3 pin black 1 0 m v vV 755
22. in Hungary with v backlit keyboard 763578 251 Top cover for use only on HP ENVY 15 Computer models in Russia with v backlit keyboard 763578 261 Top cover for use only on HP ENVY 15 Computer models in Bulgaria with v backlit keyboard 763578 271 Top cover for use only on HP ENVY 15 Computer models in Romania with v backlit keyboard 763578 281 Top cover for use only on HP ENVY 15 Computer models in Thailand with v backlit keyboard 763578 291 Top cover for use only on HP ENVY 15 Computer models in Japan with v backlit keyboard 763578 A41 Top cover for use only on HP ENVY 15 Computer models in Belgium with v backlit keyboard 763578 AB1 Top cover for use only on HP ENVY 15 Computer models in Taiwan with V backlit keyboard 763578 AD1 Top cover for use only on HP ENVY 15 Computer models in South Korea v with backlit keyboard 763578 B31 Top cover for use only on HP ENVY 15 Computer models for International v use with backlit keyboard 763578 BA1 Top cover for use only on HP ENVY 15 Computer models in Slovenia with v backlit keyboard 763578 BG1 Top cover for use only on HP ENVY 15 Computer models in Switzerland v with backlit keyboard 30 Chapter3 Illustrated parts catalog Spare part Description Regulatory Model number Numbers TPN Q141 TPN Q140 763578 DB1 Top cover for use only on HP ENVY 15 Computer models in Canada with v backlit keyboard 763578 DH1 Top cover for use only on HP ENVY 15 Computer models in
23. information Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis Creating backups 85 Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot fl 2 4 Display the screen you want to save Copy the screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document Save and print the document What you need to know You can back up your information to an optional external hard drive a flash drive a network drive or discs Connect the computer to AC power during backups Allow enough time for the backup Depending on files sizes it may take more than an hour Verify the
24. power cord Battery life enhancement Supports the following batteries e 4 Cell battery 41 Whr 2 8Ah supports fast charge e 4 Cell battery 48 Whr 2 3Ah supports fast charge Operating system Preinstalled e Windows 8 1 64 bit e Windows 7 Pro Linux Ubuntu Serviceability End user replaceable parts e Battery e AC adapter e Optical drive In Box HDMI to VGA adapter Chapter 1 Product description 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Start screen type control panel and then select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer For Windows 7 Information 1 Select Start gt Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer To find out information about system hardware components and the system BIOS version number press fn esc Locating software To find out what software is installed on your computer A From the Start screen click the down arrow in the lower left corner of the screen For Windows 7 Information A Select Start gt Control Panel gt Programs and Features Finding your hardware and software i
25. removing the power connector follow these steps i w N O o NOUD Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the power connector cable if 2 3 Release the metal clip to disconnect the power connector cable 1 from the system board Disengage the cable from the clips 2 Release the clips 3 and then remove the power connector cable 4 Reverse this procedure to install the power connector cable and bracket 76 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Fan Description Spare part number Fan with foil 720235 001 Before removing the fan follow these steps amp of N pi oO S Shut down the computer If you are unsure whether the computer is off or in Hibernation turn th
26. the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the fan see Fan on page 77 Remove the heat sink A Loosen the seven captive screws in the order listed on the heat sink 1 and then remove the heat sink 2 Ey NOTE The heat sink may vary by computer model and may have a different number of screws The heat sink is marked with the order the screws should be removed in Follow the order shown 78 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Ey NOTE There is thermal paste between the heat sink and the processor Reverse this procedure to install the heat sink Component replacement procedures 79 Power button board Description Spare part number Power button board includes cable For HP ENVY 15 Notebook PC computer models 762496 001 Power button board includes cable For HP ENVY 17 Notebook PC computer models 763708 001 Before removing the Power button board follow these steps A w N O O NOMD Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the A
27. the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer For Windows 7 open Windows Explorer by selecting Start gt Computer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example fi iename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 82 Chapter 7 Windows Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive
28. unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 Remove the base enclosure 1 Turn the computer face down and remove the rubber feet 1 the two Phillips screws 2 and lift the end caps 3 Component replacement procedures 47 2 Remove eleven Phillips screws 1 48 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove eight Phillips screws 1 around the battery area two broadhead screws 2 in the optical drive bay and one screw 3 near the display hinge Ey NOTE Some models may have three screws in the optical drive bay 2 4 Turn the computer right side up and carefully remove the top cover Ey NOTE Use a thin non conductive tool to lift the top cover 5 Carefully disconnect the following cables e Power button cable 1 e Keyboard cable 2 Component replacement procedures 49 e TouchPad cable 3 e Fingerprint reader cable 4 select models only e Backlit keyboard cable 5 select models only 6 Lift the topcover 6 to remove it from the computer 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display panel Component Spare part number Display back cover includes 2 rubber screw covers For HP ENVY 17 Notebook
29. with HP ENVY 17 Notebook PC computer models 763705 001 3 256 GB mSATA solid state drive MLC not pictured 766593 001 256 GB mSATA solid state drive TLC not pictured 766594 001 26 Chapter 3 Illustrated parts catalog Miscellaneous parts Component Spare part number AC adapter 45 W AC adapter NPFC RC 4 3 wire 4 5 mm NSlim 741727 001 90 W AC adapter EM PFC SMT 3 wire 4 5 mm for use with HP ENVY 15 Notebook PC 710414 001 computer models only 90 W AC adapter PFC S 3 wire 4 5 mm 710413 001 65 W HP Smart AC adapter non PFC EM 3 wire 4 5 mm for use with HP ENVY 15 Notebook 714657 001 PC computer models only 65 W AC adapter non PFC S 3 wire 4 5 mm 710412 001 HP HDMI to VGA adapter 701943 001 Power cord 3 pin black 1 0 m For use in Australia 755530 011 For use in Denmark Finland Norway 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in Switzerland 755530 111 For use in the United Kingdom and Singapore 755530 031 For use in Thailand 755530 201 For use in Japan 755530 291 For use in Taiwan 755530 AB1 For use in South Korea 755530 AD 1 Screw Kit for HP ENVY 17 Notebook PC computer models 763715 001 Screw Kit for HP ENVY 15 Notebook PC computer models 763583 001 Rubber Kit for HP ENVY 17 Notebook PC computer models 763714 001 Rubber Kit
30. 0 mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 103 13 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 104 Chapter 13 Recycling Index A AC adapter 7 spare part numbers 28 AC adapter spare part numbers 27 action keys identifying 13 antenna spare part number 24 51 Antenna Kit spare part number 24 51 audio product description 3 audio out headphone audio in microphone jack 6 B backups 84 90 for Ubuntu Linux computer models 95 personal information for Ubuntu Linux computer models 96 base enclosure removal 46 spare partnumbers 22 29 32 34 35 46 base enclosure caps spare part numbers 33 35 battery removal 42 spare part number 22 spare part numbers 28 42 battery board removal 62 spare part number 62 spare partnumbers 19 33 battery board spare part number 62 battery cover identifying 14 battery lock identifying 14 battery release latch 14 bezel spare part number BIOS determining version 81 24 51 downloading an update 82 u
31. 1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit 763578 281 keyboard For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit 763578 291 keyboard For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit 763578 A41 keyboard For use only on HP ENVY 15 Notebook PC computer models in Taiwan withbacklit 763578 AB1 keyboard For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit 763578 AD1 keyboard For use only on HP ENVY 15 Notebook PC computer models for International with 763578 B31 TouchPad and backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Slovenia with backlit 763578 BA1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit 763578 BG1 18 Chapter 3 keyboard Illustrated parts catalog Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit 763578 DB1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit 763578 DH1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Czech and Slovakia with 763578 FL1 backlit keyboard For use only on HP ENVY 17 Notebook PC computer models For use only on HP ENVY 17 Notebook PC computer models in the United States with 763733 001 keyboard For use only on HP EN
32. 15 Notebook PC computer non v touch models includes left and right wireless antenna cables and transceivers 762519 001 HD cable for non Touchscreen models for HP ENVY 15 Computer models v 762520 001 Display hinges for HP ENVY 15 Notebook PC computer models v 762521 001 Webcamera microphone module for non touch computer models v V 762544 001 Full HD cable for non Touchscreen models for HP ENVY 15 Computer v models 762545 001 Webcamera microphone module for Touchscreen models v v 763104 001 Rubber kit for HP ENVY 15 Notebook PC computer models v 763105 001 Display hinges for use with Touchscreen models for HP ENVY 15 vV Notebook PC computer models 763568 001 WLAN Antenna Kit for use with HP ENVY 17 Computer touch screen v models includes left and right wireless antenna cables and transceivers 763569 001 Display back cover for use with non Touchscreen models for HP ENVY 17 v Computer models 763570 001 Base enclosure for use on HP ENVY 15 Notebook PC computer models v and computer models equipped with a non TouchScreen display assembly 763571 001 Display back cover for HP ENVY 15 Computer models v 763572 001 HD cable for Touchscreen models for HP ENVY 17 Computer models V 763573 001 Display back cover includes 2 rubber screw covers For use with HP vV ENVY 17 Touchscreen models 763575 001 Display panel 15 6 in AG HD WLED for Touchscreen computer models v with bezel 763576 001 Display panel 15 6 in AG Full HD WLED for Touchscreen
33. 1600 MHz 693374 005 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 N O me 72 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 8 Remove the subwoofer see Subwoofer on page 63 9 Remove the system board see System board on page 67 Remove the memory module 1 Turn the system board over 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up CAUTION To prevent damage to the memory module hold it by the edges only Do not touch the components on the memory module 3 Slide the memory module forward 2 to remove it Reverse this procedure to install a memory module Component replacement procedures 73 RTC battery Description Spare part number RTC battery 6
34. 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 763721 001 1600MHz 4 MB L3 15W discrete memory and the Linux Ubuntu and FreeDos operating system for HP ENVY 17 Notebook PC computer models System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 763721 501 1600MHz 4 MB L3 15W discrete memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models Computer major components 19 Item Component Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600 MHz 4 MB L3 15 W discrete memory and the Windows 8 Professional operating system and Windows 7 pro Spare part number 763721 601 Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system 763730 501 763730 601 Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the FreeDos or Linux Ubuntu operating system Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Standard operating system 773128 001 773128 501 Intel Quad Core HM8
35. 530 011 Power cord for use in Australia 3 pin black 1 0 m v 755530 021 Power cord for use in Europe 3 pin black 1 0 m v 755530 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 0 v m 755530 081 Power cord for use in Denmark 3 pin black 1 0 m V 755530 111 Power cord for use in Switzerland 3 pin black 1 0 m v 755530 201 Power cord for use in Thailand 3 pin black 1 0 m V 755530 291 Power cord for use in Japan 3 pin black 1 0 m v 755530 AA1 Power cord for use in China 3 pin black 1 0 m vV 755530 AB1 Power cord for use in Taiwan 3 pin black 1 0 m v 755530 AD1 Power cord for use in South Korea 3 pin black 1 0 m v 755530 D61 Power cord for use in India 3 pin black 1 0 m v 756743 001 4 cell 41 WHr 2 8A H Li ion battery v v 756745 001 4 cell 48 WHr 2 3 AH Li ion battery v v 28 Chapter3 Illustrated parts catalog Spare part Description Regulatory Model number Numbers TPN Q141 TPN Q140 756753 005 WLAN 7620 11ac BT4 2x2 NV HMC NMA For use only with HP ENVY v 17 Computer models 762496 001 Power Button board with cable for HP ENVY 15 Notebook PC computer v models 762502 001 Speakers 2 for HP ENVY 15 Notebook PC computer models v 762504 001 Hardware kit for HP ENVY 15 Notebook PC computer models v 762507 001 Power Connector for use with HP ENVY 15 Notebook PC computer models v 762518 001 WLAN dual antenna for use with HP ENVY
36. 7 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Professional operating system and Windows 7 Pro 773128 601 For use with HP ENVY 15 Computer models Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory 763585 001 Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Standard operating system Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Professional operating system and Windows 7 Pro 763585 501 763585 601 Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 160 MHz 3 0 MB L3 cache 15 W UMA memory Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W UMA memory and the Windows 8 Standard operating system 763586 001 763586 501 Intel Dual Core i5 4210 U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W UMA memory and the Windows 8 Professional operating system Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600 MHz 4 MB L3 15 W UMA memory 763586 601 763587 001 Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor
37. 97917 001 Before removing the RTC battery follow these steps 1 E N or N 2 oos Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the RTC battery A Usea thin non conductive tool to remove the RTC battery 1 from the socket on the system board Reverse this procedure to install the RTC battery on computer models When installing the RTC battery make sure the sign faces up 74 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Fingerprint reader board select models only Description Spare part number Fingerprint reader board for use only on select HP ENVY 15 Computer Notebooks models 763789 001 Fingerprint reader board for use only on select HP ENVY 17 Computer Notebooks models 763711 001
38. All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 102 Chapter 12 Power cord set requirements Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certifi
39. Before removing the Fingerprint reader board follow these steps _ o oF N Or y e Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the fingerprint reader board and cable i 2 Disconnect the ZIF connector cable 1 that secures the fingerprint reader to the top cover Release the top cover shield 2 and 3 and then remove the fingerprint reader board 4 by lifting the board Reverse this procedure to install the fingerprint reader board and cable Component replacement procedures 75 Power connector cable Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 720240 001 For use only on computer models equipped with a graphics subsystem with UMA memory 720241 001 Before
40. C adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the Power button board and cable if 2 3 Turn the top cover upside down with the back edge toward you Remove the two Phillips screws securing the Power button board to the base enclosure 1 Remove the Power button board 2 Li Reverse this procedure to install the Power button board Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Windows Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 EY NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from o
41. C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 98 Chapter 11 Specifications 43 9 cm 17 3 in HD display specifications Metric U S Active diagonal size 43 9 cm 17 3 in Resolution 1600x900 HD Active area 382 08x214 92 PPI 106 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 16 ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 60 NTSC CIE 1931 43 9 cm 17 3 in HD display specifications 99 39 6 cm 15 6 in display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1600x900 HD Active area 309 399x173 952 PPI 112 Surface treatment Anti glare Contrast ratio 300 1 typical Response time 8 ms Brigh
42. ENVY 17 Notebook PC computer models 763711 001 Fingerprint Reader Board with cable for use on HP ENVY 17 Notebook v PC computer models 763712 001 TouchPad Board with cable for use on HP ENVY 17 Notebook PC v computer models 763713 001 Base enclosure caps for use on HP ENVY 17 Notebook PC computer v models 763714 001 Rubber kit for use on HP ENVY 17 Notebook PC computer models V 763715 001 Screw kit for use on HP ENVY 17 Notebook PC computer models v 763716 001 Subwoofer for use on HP ENVY 17 Notebook PC computer models v 763717 001 Speakers for use on HP ENVY 17 Notebook PC computer models v 763721 001 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 v GHz processor 1600MHz 4 MB L3 15W discrete memory and the Linux Ubuntu and FreeDos operating system for HP ENVY 17 Notebook PC computer models 763721 501 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 MB L3 15W discrete memory and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models 763721 601 System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 MB L3 15W discrete memory and the Windows 8 Professional and Windows 7 pro operating system for HP ENVY 17 Notebook PC computer models 763730 501 System board Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo upto 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memor
43. Fi BT4 0 Combo Adapter available for Windows 8 1 and Windows 7 e Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter _NA 7260 non Vpro version w dual antennas for use with HP ENVY 17 Notebook PC models only External memory card Push push insertion removal Supports memory cards such as Secure Digital SD SDHC SDXC Internal card e One half size mini card slot for WLAN 4 Category Description One 2280 M 2 slot for SSD Ports e HDMI version 1 4 supporting 1920 x1200 60Hz e Combination audio out audio in stereo port supports jack detection e USB 3 0 3 ports e RJ 45 Ethernet includes link and activity lights e AC Smart Pin power adapter plug e Fingerprint Reader for select HP ENVY 17 Notebook PC models only Keyboard pointing Full size keyboard with numeric keypad devices Power requirements e Backlit island style keyboard in black finish e Backlit island style keyboard in black finish non backlit select models only HP Control Zone Trackpad Taps enabled as default Multitouch gestures enabled Support Windows Modern Trackpad Gestures Supports the following HP AC adapters e 45 W 4 5mm connector select models only e 65 W 4 5mm connector select models only e 65 W EM 4 5mm connector select models only e 90W 4 5mm connector select models only e 90WEM 4 5mm connector select models only e 120 W 4 5mm connector select models only 1 M length
44. If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 6 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the WLAN module 1 Disconnect the 1 and 2 WLAN antenna cables from the WLAN module 1 if you have not already done so to remove the display panel Ey NOTE The WLAN module may have two screws depending on the model Ey NOTE The 1 WLAN antenna cable is connected to the WLAN module 1 main terminal The 2 WLAN antenna cable is connected to the WLAN module 2 auxiliary terminal 2 Remove the Phillips screw s 2 that secure the WLAN module to the system board The WLAN module tilts up Component replacement procedures 59 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 Ef NOTE If the WLAN antennas are not c
45. MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Write CD R and CD RW DVD R DVD RW DVD R DVD RW DVD RAM Random access time DVD lt 230 ms CD lt 175 ms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode DVD RW SuperMulti Double Layer Combination Drive specifications 101 12 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft e
46. P ENVY 17 v Notebook PC models 778188 005 Hard drive 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC v computer models 778190 005 Hard drive 750 GB 5400 RPM V v 778192 005 Hard drive 1 TB 5400 RPM v v 786430 001 Intel Dual Core i7 4510U 840M 2 0 GHz SC turbo up to 3 1 GHz v processor 1600 MHz 4 MB L3 15 W discrete memory and the Linux Ubuntu and FreeDos operating system and Windows 7 pro 786430 501 Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor v 1600 MHz 4 MB L3 15 W discrete memory and the Windows Standard operating system Sequential part number listing 35 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts Z CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic 36 Chapter4 Removal and replacement procedures preliminary requirements Cables and connectors Z CAUTION When servici
47. PC computer models For use with non Touchscreen models 763693 001 For use with Touchscreen models 763694 001 For use with Touchscreen models in natrual silver 774553 001 For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 763569 001 For use with Touchscreen models 763573 001 Display brackets For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 762520 001 For use with Touchscreen models 763105 001 For HP ENVY 17 Notebook PC computer models For use with non Touchscreen models 763706 001 For use with Touchscreen models 765356 001 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non touch models 763691 001 includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models 763692 001 includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non touch models 762518 001 includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer touch screen models 763568 001 includes left and right wireless antenna cables and transceivers Display panel cable 720238 001 For HP ENVY 17 Notebook PC computer models SXGA cable for non Touchscreen models 765785 001 SXGA cable for Touchscreen models 765786 001 F
48. RW and CD RW SuperMulti Double Layer Combination Drive specifications 101 17 51 24 51 56 E esc key identifying 13 Ethernet product description 3 external memory cards product description 3 external optical drive product description 3 Index 105 F fan removal 77 spare part number 21 77 spare part numbers 32 finger print reader board spare part numbers 27 fingerprint reader Spare part numbers 33 34 fingerprint reader board removal 75 spare part number 75 fingerprint reader identifying 12 fn key identifying 13 G graphics product description 1 H hard drive product description 2 removal 66 spare part numbers 28 35 66 specifications 100 Hard Drive Hardware Kit spare part number 22 26 hard drive light 6 hardware kit spare part numbers 29 32 HDMI port identifying 7 HDMI to VGA adapter spare part number 28 HDMI to VGA adapter spare part number 27 heat sink removal 78 spare part numbers 21 32 78 HP PC Hardware Diagnostics UEFI downloading 83 using 83 HP Recovery Manager 87 92 correcting boot problems 93 starting 92 HP Recovery media creating 90 recovery 93 106 Index HP Recovery partition 92 recovery 92 removing 93 l integrated numeric keypad identifying 13 internal cards product description 3 internal display switch identifying 9 internal microphones identifying 9 J jacks audio out headphone audio in microphone 6 network 7 RJ 45 network 7 K keyboard
49. VY 15 Notebook PC computer models for International with backlit 763578 B31 keyboard For use only on HP ENVY 15 Notebook PC computer models in Slovenia with backlit keyboard 763578 BA1 For use only on HP ENVY 15 Notebook PC computer models in Switzerland with backlit 763578 BG1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Canada with backlit keyboard 763578 DB1 For use only on HP ENVY 15 Notebook PC computer models in Nordic regions with backlit 763578 DH1 keyboard For use only on HP ENVY 15 Notebook PC computer models in Czech and Slovakia with backlit 763578 FL1 keyboard For use only on HP ENVY 17 Notebook PC computer models For use only on HP ENVY 17 Notebook PC computer models in the United States with keyboard 763733 001 and TouchPad For use only on HP ENVY 17 Notebook PC computer models in the United States with backlit 763935 001 keyboard For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit keyboard 763935 DB1 and TouchPad For use only on HP ENVY 17 Notebook PC computer models for use in the Unted States with 774556 001 backlit keyboard and TouchPad Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first
50. VY 17 Notebook PC computer models in the United States with 763935 001 backlit keyboard For use only on HP ENVY 17 Notebook PC computer models in Canada with backlit 763935 DB1 keyboard For use only on HP ENVY 17 Notebook PC computer models for use in the Untied States 774556 001 with backlit keyboard 3 Power button board includes cable For HP ENVY 15 Notebook PC computer models 762496 001 For HP ENVY 17 Notebook PC computer models 763708 001 4 TouchPad board For HP ENVY 15 Notebook PC computer models 763790 001 For HP ENVY 17 Notebook PC computer models 763712 001 5 WLAN module Realtek RTL8188EE 802 11 b g n 1x1 Wi Fi Adapter for use only with HP ENVY 17 756753 005 Computer models available for Windows 8 1 and Windows 7 Qualcomm Atheros AR9565 802 11bgn 1x1 Wi Fi Blue Tooth 4 0 Combo Adapter for use 675794 005 with HP ENVY 17 Computer models or HP ENVY 15 Computer models available for Windows 8 1 and Windows 7 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter for use 710662 005 only with HP ENVY 17 Computer models or HP ENVY 15 Computer models 6 Battery Board For use only with HP ENVY 17 Computer models 7637 10 001 7 USB board For use with HP ENVY 17 Notebook PC computer models 763709 001 For use with HP ENVY 15 Notebook PC computer models 763786 001 8 System board includes processor and replacement thermal material For use with HP ENVY 17 Computer models System board Intel Dual Core i7
51. a a aa a a r aa a a aa 27 Sequential part number listing cccecceceeeeeeeeeeeeceeceeceeeeeeeeeeeeeecaeaaaeaaecaeeeeeeeeeeesessecsecnceceeeeeeeeeneees 28 4 Removal and replacement procedures preliminary requirements ccceessceeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeaes 36 Toolsreguired a ca cccesceecataaesaasasadaaaneesbes dis acaadead Coa enedbuded cnaausanwendnunnnannadd cadedeasdddcaduevaneaddaGuunawideeadaceneesdages 36 SDELVICE COMSI GEN AUOMS esar a sdedeanesdhsdexagnedecaceyieaesdacdvtueaeedhsoedanebenejeietiareie inten eee 36 Plastic DAMS nenna e E a i a a aeaa a a 36 Cables and CONNGC OFS 0 0 02 ce cecceee scene ee ects enne eter eee aaaeeee ee eeaaaeeeeeeeeaaeeeeeeeeeaaeeeeeseenaeeeeseeeaaes 37 Drive handling o2i0 cccccee veces ev caceecetevecendedievancadve aivenadcvddvvvaeadevdvvvcnsnadedevbaascevviaaneceviveeasieey 37 Grounding guideline S eosa A ed adi ane eae 38 Electrostatic discharge damage cecceeceeeceeneeeeeeeeeeaaeeeeeeeaeeeeeeeeaaeeeeeeeaaeeeeeeeenaeeeeeseaaes 38 Packaging and transporting guidelines seseeesssrsreessesennnssssnenennneaeernsnnnnanannes 39 Workstation guidelines eainiie EA AAAA 39 Equipment guidelines 2 cccccceceeeeeceeeeceneeceeeeeeeeeeeeeeeeseeseceaeaaacaesaaeeeeeeeeeeneess 40 vii Component replacement procedures ccceeeee eee eeeeeeeeee cee eeaaecaeceeeeeeeeeeeeeeeeeedseeseceenscencaeeeeeseeeeees 41 Baler y errioa a a a aaa td eat t
52. a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e If you restore to a restore point and then change your mind you can undo the restoration e You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 87 Backing up system and personal
53. ache 47 W UMA memory and the Windows 8 Standard operating system Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 763585 601 6 0 MB L3 cache 47 W UMA memory and the Windows 8 Professional and Windows 7 Pro operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763586 001 3 0 MB L3 cache 15 W UMA memory Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763586 501 3 0 MB L3 cache 15 W UMA memory and the Windows 8 Standard operating system Intel Dual Core i5 4210 U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763586 601 3 0 MB L3 cache 15 W UMA memory and the Windows 8 Professional operating system Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 MB L3 763587 001 15W UMA memory Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 MB L3 763587 501 15W UMA memory and the Windows 8 Standard operating system Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 MB L3 763587 601 15W UMA memory and the Windows 8 Professional operating system and Windows 7 Pro Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763588 001 3 0 MB L3 cache 15 W discrete memory Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processo
54. ad a aa Eaa a aa Aa E 42 Optical drive s esnnninn eaa aaaea a ea a a Aaa a aiia 43 6 Removal and replacement procedures for Authorized Service Provider parts c cccccccsssssneeeeeeeessssenneees 45 Component replacement procedures cccceeceee cece eeeeeeeeeceaeeaaecaeeeeeeeeeeeeeeeeeetedsecsececenaancaeeeeeeeeeeeees 45 B sse CMGClOSUNG isser stand Genes Sipadedeghe canadnnsnadavencebanedayadteednagagadeedoadapenceaabetseadeeeasetzeae 46 Display panel sciensas aaa a ai a aa a aE a 51 WLAN module cceeecccce eee ee eee eeee cee aeaaeeeeceeeeee ees caaaaaeaaeceeeeeeeeeeesdecaaeaaaeaeeeeeeeeeeeseeeeesneaaees 59 TouchPad button board scassi nananana a aa aa aa 61 Battery Board select models only sssssssssssrnssssssnnnannrsnnnanenennnnannnnanadanennnaaaninnnanannnn anaana 62 Optical drive CONNector cccecceeceeeeeee eee eeeeeee cee eeaaeaaecaeeaeeeeeeeeeeeeseeeeesacaaasaaaeseeeeeeeeeeees 62 SUDWOOTEN 6 cicoa cade an a a ncideanaaedadacus destadeataadacceadedanesaucaubanedcapataneuttzaney 63 USB DOA vecsisssctivcctsanasadeneMasaaarccdcecussadandeasnnageacdiaraanace a a a 65 Hard rive E E EE ea caaaasacaeaaaeaeeaeceeeeeeeeeeeeeeeteeseneneees 66 System HOGI eones a abe steeend apoieteent aauscueed S dapeetete eh 67 SPEAKENS senening iae n a a aeaa 71 Memory Modules 10 2 2 ceceeceeeeeeeeee eee ri E a ERE E 72 RTO DARED sorea S 74 Fingerprint reader board select models only sssssse
55. amount of free space on your backup storage device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program o After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information 86 Chapter 8 Windows 7 Backing up restoring and recovering To restore see Restoring specific files using Windows Backup and Restore on page 87 Restore and recovery Restoring to a previous system resto
56. ating HP Recovery media on page 90 Follow these steps to remove the HP Recovery partition Restore and recovery 93 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and follow the on screen instructions to continue 94 Chapter9 Windows 8 1 Backing up restoring and recovering 10 Ubuntu Linux Backing up restoring and recovering Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Performing a system recovery The Deja Dup Restore Tool allows you to repair or restore the computer to its original factory state You can create an image restore DVD using an optional external DVD RW optical drive You can also create a restore image on a USB storage device Z CAUTION Using Restore completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and programs and drivers that were installed at the factory Software drivers and updates not installed at the factory must be manually reinstalled Personal files must be restored from a backup Ey NOTE HP recommends that you create the image restore in the event of a system failure Creatin
57. cables for HP ENVY 17 Notebook PC 763717 001 computer models Speaker Kit includes left and right front speakers and cables for HP ENVY 15 Notebook PC 762502 001 computer models Before removing the speakers follow these steps Before removing the Speakers follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer ai Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 oe or S Remove the WLAN module see WLAN module on page 59 Component replacement procedures 71 8 Remove the subwoofer see Subwoofer on page 63 9 Remove the system board see System board on page 67 Remove the speakers 1 Turn the computer with the front edge toward you 2 Remove the two Phillips screws 1 3 Disengage the cables and then remove the front speakers 2 Reverse this procedure to install the speakers Memory modules Description Spare part number 4 GB memory module PC3L 12800 1600 MHz 691740 005 8 GB memory module PC3L 12800
58. cal drive 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Z CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty Component replacement procedures 2 NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 14 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 83 screws that must be removed replaced and or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Component replacement procedures 45 Base enclosure Description Spare part number For use on HP ENVY 15 Notebook PC computer models 763570 001 For use on HP ENVY 17 Notebook PC c
59. cal drive on page 43 for the spare part kit information Before removing the optical drive connector board follow these steps 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the optical drive connector board A Disconnect the cable from the ZIF connector 1 and then disconnect the optical drive connector 2 from the tabs to remove it Reverse this procedure to install the optical drive connector board Subwoofer Description Spare part number Subwoofer for HP ENVY 17 Notebook PC computer models 763716 001 Subwoofer for HP ENVY 15 Notebook PC computer models 763788 001 Before removing the subwoofer follow these steps A w oS Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all e
60. cation mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3x1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HO5VV F 3x0 75 1 0
61. creen display assembly DVD Disc with R W Double Layer SuperMulti drive 763579 001 Blu ray Disc writer with SuperMulti R RW Double Layer 763580 001 For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen display assembly DVD RW Double Layer SuperMulti 763707 001 DVD Disc with R W Double Layer SuperMulti drive in natural silver 776917 001 Blu ray Disc R RW with SuperMulti 776919 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 Remove the optical drive 1 Remove the Phillips screw 1 that secures the optical drive to the computer 2 Use a flat tool to press on the optical drive bracket tab 2 to release the optical drive Component replacement procedures 43 3 Remove the optical drive from the computer HOoF 1 LF 4 If it is necessary to replace the optical drive bracket position the optical drive with the rear panel toward you Remove the two Phillips screws 1 that secure the optical drive bracket to the opti
62. dels only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage gt Disk Management If the recovery partition is present a Recovery drive is listed in the window Ey NOTE Recovery discs have been included if your computer did not ship with a recovery partition fi 2 3 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen Click System Recovery in the HP Recovery Manager window Follow the on screen instructions Recovering using the recovery media is 2 If possible back up all personal files Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager
63. dentifying 7 RTC battery removal 74 spare part number 21 28 74 Rubber Feet Kit spare part numbers 27 rubber kit spare partnumbers 29 33 S screw kit spare part numbers 31 33 Screw Kit spare part number 27 security cable slot identifying 6 7 serialnumber 15 serial number computer 15 service labels locating 15 serviceability product description 4 Setup Utility BIOS using for Windows computer models 81 slots memory card reader 8 security cable 6 7 solid state drive product description 2 spare part number 21 26 spare part numbers 34 speaker kit spare part numbers 33 Speaker Kit spare part number 71 speakers identifying 12 removal 71 spare part number 71 spare part numbers 29 speakers spare part numbers front 21 specifications computer 98 display 99 100 DVD RW and CD RW SuperMulti Double Layer Combination Drive 101 hard drive 100 optical drive 101 subwoofer removal 63 spare part number 63 spare part numbers 21 33 34 subwoofer identifying 14 supported discs 84 recovery 91 system board removal 67 spare part numbers 32 33 34 35 67 system recovery 87 92 for Ubuntu Linux computer models 95 system restore point creating 90 19 31 Index 107 system restore points 85 creating 85 T top cover removal 33 spare part numbers 17 29 30 31 34 35 TouchPad buttons 10 touchpad board spare part numbers 33 34 TouchPad button board removal 61 spare part number 61 TouchPad modu
64. e such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents TPO deS i naaa seme tn re erase gerrate mere ceey errr iy error de rerr rr erar eee erate eropeT ye ere 1 2 Extemal COMPONENT IGEMUNGAHON iiae a eae 5 Finding your hardware and software information cccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeaeeeeetenenaeeees 5 Locating Nard WANG serioen deptideastoaedvaucsaseeds 5 Locating SOMWANG cic icscs bccceietetycets eraen EER EE EESE ERA E TE 5 EIE EE E E EEEE A E A A A 6 Left Side niecne a aaa a a aea a oaa a a Ea 7 DIS PIAY seinna E E a 9 TOD eaea tates Pee eet e E EE E a E e aa a 10 TOUCH PAG ocna a a A a useanenteds 10 E E E A E E E E 11 Buttons speakers and fingerprint reader cccceeeeceecceeeeeeeeeeeeeeecececaeeeeeeeeeeeeeeeeeneees 12 Ea a AP E E E E E E T A E E A E TTT 13 BOOM nienia diraa ii a diaa iia a adadi adaa i iaaii 14 ICIS mesine toaa e a a ea ae Stata a ea N a Ne a a S 15 S ilusrated parts Cal rniii ane ene a Glee NE 16 Computer maj r COMPONEMUS mssi inori a a a O a aa a aaa 16 Display assembly SUDCOMPONENHS scssi acna aaa anaE A AEAN 23 Mass Storage deoviCOS o essreeirrrarir inni ar een EE ETE TEE ATA EEE E 26 Miscellaneous parts siooni aa aa
65. e b key the or the esc key 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen For Windows 7 Displays the Windows Start Menu 4 Action keys Execute frequently used system functions NOTE On select models the f5 action key turns the keyboard backlight feature off or on 5 num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this function is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad When num lock is turned on it can be used like an external numeric keypad Top 13 Bottom E NOTE Your computer may look slightly different from the illustration in this section EE Component Description 1 Battery lock Locks the battery in the battery bay 2 Battery bay Holds the battery 3 d Battery release latch Releases the battery 4 Vents 6 Enable airflow to cool internal components NOTE The number of vents vary by NOTE The computer fan starts up automatically to computer model cool internal components and prevent overh
66. e computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the WLAN module see WLAN module on page 59 Remove the subwoofer see Subwoofer on page 63 Remove the system board see System board on page 67 Remove the fan _ o Nh Disconnect the fan cable from the system board and then remove the piece of tape that secures the fan to the heat sink 1 Remove the three Phillips screws securing the fan to the unit 2 and 3 Lift the fan 4 to remove it Reverse this procedure to install the fan Component replacement procedures 77 Heat sink Description Spare part number For use with HP ENVY 15 Notebook PC computer models For use only on computer models with UMA memory 19 W 763701 001 For use only on computer models with UMA memory 47 W 763702 001 For use only on computer models with discrete memory 19 W 763703 001 For use only on computer models with discrete memory 35 W 763704 001 For use with HP ENVY 17 Notebook PC computer models For use only on computer models wi
67. eating It is normal for the internal fan to cycle on and off during routine operation 5 HP Triple Bass Reflex Subwoofer Provides superior bass sound 14 Chapter2 External component identification Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer oT Serial XXXXXXXX MEMU NA MUA NE l Product XXXXXXXX BN O EA OA DA E AE E E E E Warranty ly lyOy l Model XXXXXKX Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platf
68. ecovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive 90 Chapter9 Windows 8 1 Backing up restoring and recovering Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to htt
69. ectieeseeeeaaes 102 Requirements for specific countries ANd regions cccceeecceeeeeeeeeeeaeeeeeeeaeeceeceaaeeeeceeeeteneeeeeeeaaees 102 js cco cell e E A E E acre nea a eerie E A trier rete ner E E Mee E ETE A sence cere terror E T 104 1 Product description Ef NOTE This document contains Microsoft Windows 8 1 and Windows 7 content Category Product Name Description HP ENVY 17 Notebook PC HP ENVY 15 Notebook PC Processors Processors are attached to the system board e Intel Quad Core i7 4710 HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8 1 and Windows 7 e Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600 MHz 4 MB L3 15 W for use with HP ENVY 15 and 17 Notebook PC models available for Windows 8 1 and Windows 7 e Intel Dual Core i7 4510U 850M 4 GB 2 0 GHz SC turbo up to 3 1 GHz processor 1600 MHz 4 MB L3 15W for use with HP ENVY 17 Notebook PC models only e Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W for use with HP ENVY 15 and 17 Notebook PC models e Intel Dual Core i5 4210U 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W for use with HP ENVY 15 and 17 Notebook PC models Chipset Intel HM87 Express Chipset Intel Lynx Point LP PCH integrated in MCP Intel HM87 Ex
70. ed States with 763578 001 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with 763578 031 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit 763578 041 keyboard For use only on HP ENVY 15 Notebook PC computer models in France with TouchPad and 763578 051 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard 763578 061 For use only on HP ENVY 15 Notebook PC computer models in Spain with backlit keyboard 763578 071 For use only on HP ENVY 15 Notebook PC computer models in Portugal with backlit 763578 131 keyboard For use only on HP ENVY 15 Notebook PC computer models in Turkey with backlit 763578 141 keyboard For use only on HP ENVY 15 Notebook PC computer models in Greece with TouchPad and 763578 151 backlit keyboard For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit 763578 161 keyboard For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit 763578 171 keyboard For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit 763578 211 keyboard For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit 763578 251 keyboard For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit 763578 261 keyboard For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit 763578 27
71. eeeeeeeesteeeeeeeeaes 87 What you need to KNOW seensicsnansbnsninnisninmiiianinuiii 87 Recovering using HP Recovery partition select models only n 88 Recovering using the recovery media eeeeeeeceeeeeeeeeeeeeseeeeeeeeeeseeeeaeeeeeeeeennaees 88 Changing the computer boot order eee eeceeeeeeeeeeeeeeeeeeeeetteeeeeeeeeee 88 9 Windows 8 1 Backing up restoring ANd recovering ccscsessneceeeeeeeeeeeeeeesesecsenaeeaeeeeeeeeeeeeeseseeesennseeeaeeneens 90 Creating recovery media and backups ceeeeceeeeeeeeeeete eee eeeeaeeeeeeeeaeeeeseeeeaeeeeseeeaeeeeeneeiaeeeeeseeaees 90 Creating HP Recovery Media eeeeceecceeeeeeeneeeeeeeeeeaeeeeeeeeeaaeeeeeeeeeaaeeeeeeeeenaeeeeeeseeenaaes 90 Restore AMC TOCOVENY diss ones secu ss anseseveraue atadeuetactcten sia saneoge veaaes oayeebuoceuen eas vewsarvedbedasaeveass coopeveasasaeoeeny 91 Recovering using HP Recovery Manager ccccceeeseeeeeeeeeneeeeeeeeenaeeeeeeeeaaeeeeeeenaeeeeeneeaaes 92 What you need to KNOW 0 0 eeceeceeeeennee eter eee eee eeetaeeeeeesaaeeeeeeeeieeeeeeetnaeeeeeeneaa 92 Using the HP Recovery partition select models only s 92 Using HP Recovery media to recover cccccceeeeeeeeeeeeeeeeeeneeeeeeeeenaeeeeeeeeeenaaees 93 Changing the computer boot order oo eee eee eeeeeeeeeeeeeentteeeeeeeeeeeeaaaeeeeeeeeeeeenaatees 93 Removing the HP Recovery partition 0 0 0 cceeeceeeeeeeeeeeeeeeneeeeeeeeaaeeeeeeeenaeeeeseeenaeeeeeeeeaes
72. emoving the four Phillips screws 1 and releasing the side bracket 2 Ef NOTE If your computer model does not have side brackets skip to the next step 10 If it is necessary to remove the display panel cable or access the webcamera and microphone follow these steps With the display bezel upside down disconnect the cable from the webcamera microphone 1 and from the routing channel built into the back cover Carefully release the cable from the channel guides the guides in the display hinge and remove the display panel cable 2 Lift the cable 3 to remove it 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 11 On select models removing the cable also requires disengaging it from the channels in the hinges and disconnecting from the display panel To disconnect the cable from the display panel carefully remove the foil tape at the bottom of the display panel and then carefully lift the display cable connector 1 and remove the display connector 2 12 If it is necessary to replace the webcamera microphone perform the following Lift the module 1 from the adhesive holding it in place on the display bezel and disconnect the module connector 2 if you have not already done so when removing the display cable 13 If itis necessary to replace the WLAN antenna cable follow these procedures a Position the display back cover face up Component replacement procedures 57
73. er from the computer Remove the battery see Battery on page 42 4 5 Remove the optical drive see Optical drive on page 43 6 Remove the base enclosure and top cover see Base enclosure on page 46 7 Remove the USB connector board see USB board on page 65 Remove the primary hard drive A Disconnect the hard drive cable from the system board 1 and then tilt the hard drive 2 and lift to remove it 3 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts If it is necessary to disassemble the hard drive A Remove the hard drive cable 1 and then remove the hard drive bracket 2 Reverse these procedures to reassemble and install the hard drive System board E NOTE The system board spare part kit includes replacement thermal material Description Spare part number For use with HP ENVY 17 Computer models System board Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 763721 001 1600MHz 4 MB L3 15W discrete memory and the Linux Ubuntu and FreeDos operating system for HP ENVY 17 Notebook PC computer models Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 MB L3 763721 501 15W discrete memory and the Windows 8 Standard operating system Intel Dual Core i7 4510U 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 MB L3 763721 601 15W discrete memory and the Windows 8 Professional operating syste
74. es not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process 84 Chapter 8 Windows 7 Backing up restoring and recovering Creating the recovery media 1 Select Start and type recovery in the search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 87 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to
75. ews however the screw on the left is removed during the base enclosure and top cover removal process Removing the cover is required for the display panel removal By NOTE You will remove the power connector after you have removed the system board This procedure is to remove the power connector cover Component replacement procedures 53 5 Remove the seven Phillips screws 1 on the left and right side base of the display panel and lift the panel up 2 Ef NOTE Support the display panel as you are removing the screws 6 Open the panel cover 1 swivel the display panel hinges 2 on both sides and then tilt up the display panel hinge 3 to release it 54 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Loosen the edges of the back cover 1 2 and 3 from all four sides of the display bezel and lift the display panel 4 Ey NOTE Use a sharp probe to pop the covers out to avoid scratching the bezel 8 If you need to remove the panel the display cable or the webcamera follow these procedures To remove the raw panel remove the six Phillips screws 1 and any adhesive that secures the display panel to the back cover and lift the display panel 2 carefully NOTE Depending on your specific model some computers only have four display panel screws Component replacement procedures 55 9 Remove the display panel side bracket select models only by r
76. fore removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of staticsafe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Grounding guidelines 39 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded w
77. g the restore DVDs The restore creation software creates a set of system restore discs using blank writable DVDs DVD R or DVD R HP recommends using blank DVD R discs from a manufacturer you trust because these recovery DVDs are so important You need approximately 3 blank DVD R discs The program states how many discs are needed at the beginning of the process To create restore DVDs 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select the DVD from the drop down list 3 Select Overview from the panel on the left side of the window and then click Back Up Now Follow the on screen instructions Creating a restore image on a USB device Ey NOTE Be sure AC power is connected to the computer you begin Verify the exact amount of free space on your storage device before you begin the creation process For most models you will need at least 8 GB of free space on the storage device However depending on the drivers and software installed on your computer you may need slightly more than 8 GB of space HP recommends that you use a 16 GB device or above for best results iy IMPORTANT Remember to insert your USB device into the USB port on the computer before starting this procedure Performing a system recovery 95 To create the restore image 1 Click
78. gging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the USB board and cables 1 2 Disconnect the USB cable from the ZIF connector 1 Remove the Phillips screw securing the USB board 2 and lift the USB board 3 to remove it Reverse this procedure to install the USB board and cables Component replacement procedures 65 Hard drive Description Spare part number 1 5 TB 5400 RPM SATA RAW 9 5 mm 747375 005 1 TB 5400 RPM 778192 005 1 TB 5400 RPM hybrid 731999 005 750 GB 5400 RPM 778190 005 750 GB 5400 RPM hybrid 732001 005 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC computer models 778188 005 Hard Drive Hardware Kit for use with HP ENVY 15 Notebook PC computer models 762504 001 Hard Drive Hardware Kit for use with HP ENVY 17 Notebook PC computer models 763705 001 Before removing the primary hard drive or secondary hard drive select models only follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer g Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapt
79. hedule to maintain a current backup You can manually back up your information to an optional external drive a network drive discs or the Ubuntu One website Back up your system at the following times e At regularly scheduled times e Before the computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files to the Ubuntu website using the Deja Dup Backup Tool E NOTE Before you back up your information be sure you have designated a location to save the backup files 1 Click the System menu icon at the far right of the top panel and then click System Settings gt Backup icon 2 Select Folders from the panel on the left side of the window and beneath Folders to back up select the folders to back up 96 Chapter 10 Ubuntu Linux Backing up restoring and recovering 3 Select Storage from the panel on the left side of the window click the down arrow next to Backup Location and select Ubuntu One from the drop down list 4 Select Overview from the panel on the left side of the window and then click Back Up Now NOTE The first time you backup your files to Ubuntu One you will need to create an account to sign into Ubuntu One Enter your email address and password into the account sign in boxes and follow the on screen instructions to complete the sign in process To restore backup files 1 Click the System menu icon at the far right of the top panel and the
80. ight TouchPad button Functions like the right button on an external mouse 5 Right control zone Textured area that allows you to perform additional gestures 10 Chapter 2 External component identification Lights Hi 00 li OOL CLIC 0 CJC IOU ODUOUUOOO Component 1 Power light Description When the computer is off press the button to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications To learn more about your power settings with Windows 7 select Start gt Control Panel gt System and Security gt Power Options 2 Caps lock light On Caps lock is on which switches the keys to all capital letters Mute light e Amber Computer sound is off 9 Off Computer sound is on Top 11
81. illustrated For HP ENVY 15 Notebook PC computer models 24 Chapter 3 Illustrated parts catalog Item Component Spare part number For use with non touchscreen computer models 762520 001 For use with touchscreen computer models 763105 001 For HP ENVY 17 Notebook PC computer models For use with non touchscreen computer models 763706 001 For use with touchscreen computer models 765356 001 Display assembly subcomponents 25 Mass storage devices Item Component Spare part number 1 Optical drive For use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen display assembly DVD RW Double Layer SuperMulti 763707 001 DVD Disc with R W Double Layer SuperMulti drive in natural silver 776917 001 Blu ray Disc R RW with SuperMulti 776919 001 For use on HP ENVY 15 Notebook PC computer models and computer models equipped with a non TouchScreen display assembly DVD Disc with R W Double Layer SuperMulti drive 763579 001 Blu ray Disc writer with SuperMulti R RW Double Layer 763580 001 2 Hard drive 1 5 TB 5400 RPM 747375 005 1 TB 5400 RPM 778192 005 1 TB 5400 RPM hybrid 731999 005 750 GB 5400 RPM 778190 005 750 GB 5400 RPM hybrid 732001 005 500 GB 5400 RPM for use with HP ENVY 15 Notebook PC computer models 778188 005 Hard Drive Hardware Kit not illustrated For use with HP ENVY 15 Notebook PC computer models 762504 001 For use
82. k PC computer models For use with non touchscreen computer models 762520 001 For use with touchscreen computer models 763105 001 For HP ENVY 17 Notebook PC computer models For use with non touchscreen computer models 763706 001 For use with touchscreen computer models 765356 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 6 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the display panel 1 Open the computer 2 Disengage the display cable 1 and disconnect the display connector 2 on the left side base of the display panel 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 On the right side disconnect the WLAN cable 3 and carefully remove the cable from the retaining tabs 4 4 Remove the power connector cover by removing the Phillips screw 1 and lifting the cover 2 Ey NOTE The power connector cover has two scr
83. le spare part numbers 19 TouchPad zone identifying 10 traveling with the computer 15 U USB 3 0 charging powered port identifying 7 USB 3 0 ports identifying 6 8 USB board removal 65 spare part numbers 33 65 V vents identifying 7 14 WwW webcam identifying 9 webcam light identifying 9 webcamera microphone spare part numbers 29 webcamera microphone module spare part number 24 Windows File History 91 restoring files 91 system restore point 90 Windows Backup and Restore restoring files 87 Windows key identifying 13 wireless antenna spare part number 24 51 wireless certification label 15 wireless product description 3 108 Index WLAN antenna spare part numbers 29 WLAN antenna kit spare part numbers 32 WLAN antennas identifying 9 WLAN device 15 WLAN label 15 WLAN module removal 59 spare part numbers 3 19 28 29 59
84. lling software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e A system recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 87 and partial restores see Restoring specific files on page 87 try them before using HP Recovery Manager to recover your system e A system recovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail Restore and recovery 87 If the recovery media do not work you can obtain recovery discs for your system from the HP website The Minimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select mo
85. m Component replacement procedures 67 Description Spare part number Intel Dual Core i7 4510U 850M 4 GB 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 763727 501 4 MB L3 15W discrete memory and the Windows 8 Professional operating system Intel Dual Core i7 4510U 850M 4GB 2 0 GHz SC turbo up to 3 1 GHz processor 1600MHz 4 763727 601 MB L3 15W discrete memory and the Windows 8 Professional operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763730 501 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763730 601 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB 773128 501 L3 cache 47 W UMA memory and the Windows 8 Standard operating system Intel Quad Core i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 6 0 MB 773128 601 L3 cache 47 W UMA memory and the Windows 8 Professional operating system For use with HP ENVY 15 Computer models Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 763585 001 6 0 MB L3 cache 47 W UMA memory Intel Quad Core HM87 i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 763585 501 6 0 MB L3 c
86. media If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only 92 The HP Recovery partition allows you to perform a system recovery on Windows 8 1 models or a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition Chapter 9 Windows 8 1 Backing up restoring and recovering 2 3 Press f11 while the computer boots or Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 2 3 If possible back up all personal files Insert the first HP Recovery disc you created into the optical drive on your computer
87. mmunicate with wireless local area networks WLANs NOTE Depending on your computer model the number of antennas may vary 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications For Windows 7 select Start gt All Programs gt Communication and Chat gt Cyberlink YouCam 5 The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app To access the Windows 7 user guides select Start gt Help and Support gt User Guides Display 9 Top TouchPad JJ UOL Component Description 1 Left control zone Textured area that allows you to perform additional gestures 2 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 3 Left TouchPad button Functions like the left button on an external mouse 4 R
88. models v and computer models equipped with a non TouchScreen display assembly 763696 001 Display bezel for HP ENVY 17 Computer models HP ENVY 17 Computer v models 763699 001 Power Connector for use with HP ENVY 17 Notebook PC computer models v 763700 001 Fan af af 763701 001 Heat sink includes replacement thermal material for use with HP ENVY 15 v v Notebook PC computer models 763702 001 Heat sink includes replacement thermal material for use with HP ENVY 15 v v Notebook PC computer models 763703 001 Heat sink includes replacement thermal material for use with HP ENVY 15 v Notebook PC computer models 763704 001 Heat sink includes replacement thermal material for use with HP ENVY 15 v v Notebook PC computer models 763705 001 Hardware kit for use with HP ENVY 17 Notebook PC computer models V 32 Chapter3 Illustrated parts catalog Spare part Description Regulatory Model number Numbers TPN Q144 TPN Q140 763706 001 Display brackets with hinges for use with non Touchscreen models HP V ENVY 15 Notebook PC computer models 763707 001 Optical drive DVD RW Double Layer SuperMulti for use on HP ENVY 17 Notebook PC computer models equipped with a touch or a non TouchScreen 763708 001 Power Board with cable for use on HP ENVY 17 Notebook PC computer v models 763709 001 USB Board with cable for use on HP ENVY 17 Notebook PC computer V models 763710 001 Battery Board with cable for use on HP
89. n click System Settings gt Backup icon 2 Click Restore select the location of the backup files and the folder name and then click Forward 3 Under Restore from When select the date of the files to be restored and click Forward 4 Select the location and folder where the files are to be restored and click Forward 5 Follow the on line instructions 6 Click Restore to start restoring the files or click Cancel to cancel the operation Ey NOTE You may also back up to cloud storage services provided by various companies For a small fee they will keep your backup for you A cloud service is recommended since it is an easy way to keep your backups off site and safe from any disaster Backing up your information 97 11 Specifications Computer specifications Metric U S Dimensions non touch Width for HP Envy 17 Notebook PC 41 95 cm 16 5 in Width for HP Envy 15 Notebook PC 38 45 cm 18 9in Depth for HP Envy 17 Notebook PC 27 9 cm 10 7 in Depth for HP Envy 15 Notebook PC 26 09 cm 10 3 in Height front to back for HP Envy 17 Notebook PC 2 67 cm 1 1 in Height front to back for HP Envy 15 Notebook PC 2 49 cm 1in Weight With 4 cell battery for HP Envy 17 Notebook PC 2 87 kg 6 33 Ibs With 4 cell battery for HP Envy 15 Notebook PC 2 34 kg 5 16 Ibs Input power Operating voltage and current 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W 19 5 V dc 2 31 A 45 W Temperature Operating 5
90. nd Support From the Start screen type help and then select Help and Support Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 90 2 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Windows Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system r
91. nformation 5 6 Right side E NOTE Refer to the illustration in this section that most closely matches your computer Component 1 l j Power light Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 3 p Hard drive light bn nal we Audio out headphone Audio in microphone jack e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 USB 3 0 port i Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc 6 fa Security cable slot NOTE On HP ENVY 17 Noteb
92. ng 7 power cord set requirements 102 spare part numbers 27 28 power lights identifying 6 11 power requirements product description 4 processor product description 1 product description audio 3 chipset 1 display panel 1 Ethernet 3 external memory cards 3 external optical drive 3 graphics 1 hard drives 2 internal cards 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 2 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 serviceability 4 solid state drive 2 wireless 3 product name 1 product name and number computer 15 R recovering from the recovery discs 88 recovering the original system 87 recovery 87 92 discs 91 93 HP Recovery Manager 87 92 media 93 supported discs 91 USB flash drive 93 using HP Recovery media 91 recovery discs 84 recovery media 84 creating 90 creating using HP Recovery Manager 91 recovery partition 92 removing 93 recovery system 87 regulatory information regulatory label 15 wireless certification labels 15 removal replacement procedures 41 45 restore recovery for Ubuntu Linux computer models 96 Windows File History 91 restore DVDs for Ubuntu Linux computer models 95 restore points 85 restore USB device for Ubuntu Linux computer models 95 restoring the original system creating recovery media 84 right control zone identifying 10 RJ 45 network jack identifying 7 RJ 45 network status lights i
93. ng the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface Avoid exposing an internal hard drive t
94. nloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surfac
95. ntiglare 1366x768 flat 3 8mm SVA 200 nits LVDS Touch only available for Windows 8 1 and Windows 7 15 6 FHD WLED Antiglare 1920x1080 slim 3 2mm SVA 300 nits LVDS both touch and non touch available for Windows 8 1 and Windows 7 All display assemblies include 2 wireless local area network WLAN antenna cables Touch solution with flush glass multitouch enabled Support LVDS co layout with eDP1 3 PSR Memory Two SODIMM slots DDR3L 1600 MHz Dual Channel Support Supports up to 16 GB of system RAM in the following configurations e 4096 MB total system memory 40961 e 8192 MB total system memory 4096x2 e 8192 MB total system memory 81921 e 12288 MB total system memory 81921 40961 e 16384 MB total system memory 81922 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses all hard drives use the same bracket Support M 2 SATA Storage Port0 Accelerometer HDD protection support Supports the following hard drives e 1 5 TB 5400 rpm 9 5 mm 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 7mm 9 5mm for HP ENVY 15 Notebook PC only Solid state drive Hybrid configurations e 1 TB 5400 8 GB NAND Hybrid HDD 9 5mm e 750 GB 5400 8 GB NAND Hybrid HDD 9 5mm Only configured with system memory up to 8 GB e 256 GBM 2 SATA MLC e 256 GB M 2 SATA TLC Optical drives Fixed Chapter 1 Product description Catego
96. o products that have magnetic fields such as monitors or speakers Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 37 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy Z CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic com
97. omputer models 763695 001 For use on HP ENVY 17 Notebook PC computer models in natural silver 774554 001 Base enclosure caps Included in the plastics kit For HP ENVY 17 Notebook PC computer models 763713 001 For HP ENVY 17 Notebook PC computer models in natural silver 776918 001 For HP ENVY 15 Notebook PC computer models 763787 001 Top cover NOTE The top cover is removed with the base enclosure The top cover spare parts are listed below The HP Envy 17 Notebook PC computer models have the TouchPad spared with the top cover Top cover for HP ENVY 15 Notebook PC computer models For use only on HP ENVY 15 Notebook PC computer models in the United States 763577 001 For use only on HP ENVY 15 Notebook PC computer models in the United States with backlit 763578 001 keyboard For use only on HP ENVY 15 Notebook PC computer models in the United Kingdom with backlit 763578 031 keyboard For use only on HP ENVY 15 Notebook PC computer models in Germany with backlit keyboard 763578 041 For use only on HP ENVY 15 Notebook PC computer models in France with backlit keyboard 763578 051 For use only on HP ENVY 15 Notebook PC computer models in Italy with backlit keyboard 763578 061 For use only on HP ENVY 15 Notebook PC computer models in Spain with backlit keyboard 763578 071 For use only on HP ENVY 15 Notebook PC computer models in Portugal with backlit keyboard 763578 131 For use only on HP ENVY 15 Notebook PC c
98. omputer models in Turkey with backlit keyboard 763578 141 For use only on HP ENVY 15 Notebook PC computer models in Greece with backlit keyboard 763578 151 For use only on HP ENVY 15 Notebook PC computer models in Latin America with backlit 763578 161 keyboard For use only on HP ENVY 15 Notebook PC computer models in Saudi Arabia with backlit 763578 171 keyboard For use only on HP ENVY 15 Notebook PC computer models in Hungary with backlit keyboard 763578 211 For use only on HP ENVY 15 Notebook PC computer models in Russia with backlit keyboard 763578 251 For use only on HP ENVY 15 Notebook PC computer models in Bulgaria with backlit keyboard 763578 261 For use only on HP ENVY 15 Notebook PC computer models in Romania with backlit keyboard 763578 271 For use only on HP ENVY 15 Notebook PC computer models in Thailand with backlit keyboard 763578 281 For use only on HP ENVY 15 Notebook PC computer models in Japan with backlit keyboard 763578 291 For use only on HP ENVY 15 Notebook PC computer models in Belgium with backlit keyboard 763578 A41 For use only on HP ENVY 15 Notebook PC computer models in Taiwan with backlit keyboard 763578 AB1 46 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number For use only on HP ENVY 15 Notebook PC computer models in South Korea with backlit 763578 AD1 keyboard For use only on HP EN
99. on on page 93 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to the state its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery on Windows 8 1 models and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails To use the Factory Reset or System Recovery options you must use HP Recovery
100. onnected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts TouchPad button board Description Spare part number NOTE Some models have the touchpad button board spared with the top cover Removal is only required on select models TouchPad button board includes cable for use with HP ENVY 15 Notebook PC computer 763790 001 models TouchPad button board includes cable for use with HP ENVY 17 Notebook PC computer 763712 001 models Before removing the TouchPad button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the optical drive see Optical drive on page 43 6 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove the TouchPad button board 1 Turn the top cover upside down with the front toward you 2 Remove the two broadhead screws 1 that secure the TouchPad button board bracket to the top
101. ook PC odels the security cable slot is located on the left side Chapter 2 External component identification Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Left side Ey NOTE Refer to the illustration in this section that most closely matches your computer Component E OO Power connector Description Connects an AC adapter 2 5 f AC adapter light e Amber The battery is charging e White The AC adapter is connected and the battery is charged e Off The computer is using battery power 3 Security cable slot NOTE On HP ENVY 15 Notebook PC models the security cable slot is located on the right side Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 5 6 Vents 2 HDMI port Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Connects an op
102. or HP ENVY 15 Notebook PC computer models HD cable for non Touchscreen models 762519 001 HD cable for Touchscreen models 763572 001 Full HD cable for non Touchscreen models 762544 001 Full HD cable for Touchscreen models 763590 001 Panel Bracket included with the Display Brackets on select models Display bezel Windows 8 1 and Windows 7 Pro includes 2 rubber screw covers For HP ENVY 15 Notebook PC computer models 763571 001 Component replacement procedures 51 Component Spare part number For HP ENVY 17 Notebook PC computer models 763696 001 17 3 in WLED HD BrightView display panel 720223 001 17 3 in AG HD WLED for Touchscreen computer models 763931 001 17 3 in BV HD LED for non Touchscreen computer models 763932 001 17 3 in BV Full HD LED for non Touchscreen computer models 763933 001 17 3 in AG Full HD WLED for Touchscreen computer models 763934 001 15 6 in AG HD WLED for Touchscreen computer models with bezel 763575 001 15 6 in BV HD LED for non Touchscreen computer models 763581 001 15 6 in AG Full HD WLED for Touchscreen computer models with bezel 763576 001 15 6 in BV Full HD LED for non Touchscreen computer models with bezel 763582 001 Webcamera microphone Webcamera microphone module for non touchscreens 762521 001 Webcamera microphone module cable for Touchscreen models 762545 001 Display hinges not illustrated For HP ENVY 15 Noteboo
103. or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 93 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order a OM oS Insert the HP Recovery media you created Restart the computer Press and hold esc while the computer is restarting and then press f9 for boot options Select the optical drive or USB flash drive you want to boot from Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space fiy IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Cre
104. orkstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protec
105. orms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed 2z NOTE This Digital Product Key is automatically recognized and activated by Microsoft Operating Systems on a reinstall of the Windows 8 or Windows 8 1 operating system with HPapproved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 3 Illustrated parts catalog Computer major components E NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 14 for details 16 Chapter 3 Illustrated parts catalog Item Component Spare part number 1 Display assembly For details on the display components see Display assembly subcomponents on page 23 2 Top cover includes the TouchPad and keyboard Top cover for HP ENVY 15 Notebook PC computer models For use only on HP ENVY 15 Notebook PC computer models in the United States 763577 001 Computer major components 17 Item Component Spare part number For use only on HP ENVY 15 Notebook PC computer models in the Unit
106. otebook PC computer models 763588 001 System board Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory for HP ENVY 15 Notebook PC computer models 763588 501 System board Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system for HP ENVY 15 Notebook PC computer models 763588 601 System board Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up v to 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system for HP ENVY 15 Notebook PC computer models 763590 001 Display cable Full HD cable for Touchscreen models for HP ENVY 15 v Notebook PC computer models 763691 001 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non touch models includes left and right wireless antenna cables and transceivers 763692 001 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen models includes left and right wireless antenna cables and transceivers 763693 001 Display back cover includes 2 rubber screw covers for use with non v Touchscreen models HP ENVY 17 Notebook PC computer models 763694 001 Display back cover includes 2 rubber screw covers for use with v Touchscreen models HP ENVY 17 Computer models 763695 001 Base enclosure for use on HP ENVY 17 Notebook PC computer
107. p welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and follow the on screen instructions to continue If you ever need to recover the system see Recovering using HP Recovery Manager on page 92 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled applica
108. pare part number 1 Display back cover includes 2 rubber screw covers For HP ENVY 17 Notebook PC computer models For use with non Touchscreen models 763693 001 For use with Touchscreen models 763694 001 For use with Touchscreen models in natural silver 774553 001 For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 763569 001 For use with Touchscreen models 763573 001 2 Display brackets For HP ENVY 15 Notebook PC computer models For use with non Touchscreen models 762520 001 For use with Touchscreen models 763105 001 For HP ENVY 17 Notebook PC computer models For use with non Touchscreen models 763706 001 Display assembly subcomponents 23 Item Component Spare part number For use with Touchscreen models 765356 001 3 WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer non touch 763691 001 models includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 17 Notebook PC computer touch screen 763692 001 models includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer non touch 762518 001 models includes left and right wireless antenna cables and transceivers WLAN Antenna Kit for use with HP ENVY 15 Notebook PC computer touch screen 763568 001 models includes left and right wireless antenna cables and transceivers
109. pdating 81 Blu Ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 43 Blu ray Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 22 26 35 Blu ray Disc ROM with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 22 26 Bluetooth label 15 boot order changing 88 changing HP Recovery Manager 93 bottom 15 buttons left TouchPad 10 power 12 right TouchPad 10 C cable spare part numbers 29 32 caps lock light identifying 11 chipset product description 1 components bottom 14 display 9 left side 7 right side 6 top 10 computer major components 16 computer specifications 98 connector power 7 control zone 10 D deleted files restoring 87 91 Disc Blu ray Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 43 Disc Read Write with SuperMulti DVD R RW Double Layer Combo Drive spare part numbers 22 26 35 43 display assembly spare part numbers subcomponents 23 display back cover spare part numbers 29 32 35 display bezel spare part numbers 32 display brackets spare part numbers 33 34 display cable spare part numbers 34 display enclosure spare part number 23 51 display hinges spare part numbers 29 display panel removal 51 spare part numbers 24 29 31 34 52 display panel cable removal 57 spare part number display panel product description 1 display specifications 99 100 DVD
110. perating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPagqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System B OS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 81 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 Select Yes Starting Setup Utility BIOS 81 Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download
111. ponent discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V 38 Chapter4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface be
112. press Chipset for UMA non touch computer models only Graphics Internal graphics e Intel HD Graphics 4600 internal graphics e Intel HD Graphics 4400 e Supports HD Decode DX11 and HDMI e Supports Optimus e Supports GPS GPU Performance Scaling Switchable discrete graphics e NVIDIA N15P GT GeForce GTX 850M with 4096 MB of dedicated video memory 256Mx16 DDR3 900 MHz x 8 PCs 1 GHz downgraded to 900 MHz e NVIDIA N15S GT GeForce 840M with 2048 MB of dedicated video memory 256Mx16 DDR3 900 MHz x 4 PCs 1 GHz downgraded to 900 MHz e NVIDIA N15S GT GeForce 840M with 4096 MB of dedicated video memory 256Mx16 DDR3 900 MHz x 8 PCs 1 GHz downgraded to 900 MHz Panel 17 3 high definition HD light emitting diode WLED BrightView 1600x900 display wedge 6 0mm SVA Color Gamut 60 supports LVDS 200 nits non touch only available for Windows 8 1 and Windows 7 2 Category Description 17 3 high definition HD light emitting diode WLED Antiglare 1600x900 display wedge 6 0mm SVA Color Gamut 60 supports LVDS 200 nits touch only available for Windows 8 1 and Windows 7 17 3 high definition FHD light emitting diode WLED AntiGlare 1920x1080 wedge 6 0mm WVA Color Gamut 72 supports LVDS 300 nits both touch and non touch available for Windows 8 1 and Windows 7 15 6 HD WLED BrightView 1366x768 flat 3 8mm SVA 200 nits LVDS non touch only available for Windows 8 1 and Windows 7 15 6 HD WLED A
113. r 1600 MHz 763588 501 3 MB L3 cache 15 W discrete memory and the Windows 8 Standard operating system Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo up to 2 7 GHz processor 1600 MHz 763588 601 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 766592 001 6 0 MB L3 cache 47 W discrete memory Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 766592 501 6 0 MB L3 cache 47 W discrete memory and the Windows 8 Standard operating system Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to 3 50 GHz processor 1600 MHz 766592 601 6 0 MB L3 cache 47 W discrete memory and the Windows 8 Professional and Windows 7 Pro operating system 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43
114. re point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as insta
115. riginal system seessssssrressserrresrerrrrssreernsssres 84 What you need to KNOW ceeeeceeeeeeeeeeeeeeeeseeeeeeeeeseneeeeeeeeeeeeeeeeeseeeeeeeeeeneeaeeeees 84 Creating the recovery Media ee eeenneeeeeeeeeeeeeettaeeeeeeeeeeeeenaaaes 85 Creating system restore POINtS n s eee cere eeeeeeeeeeeeeeeaaeeeeeeeeaaaeeeeeseeaaaeeeeeseeenaeeeeeeeeeeaas 85 viii What you need to KNOW 00 0 0 eeceeeeeeeeene eee eee eene eee serene ee ee saaeeeeeeeeaeeeeeeeeneeeeenenea 85 Creating a system restore point 00 eee cece eee eeete eee eeeeeeaaeeeeeeeeeeaaeeeeeeeeeenaaeees 85 Backing up system and personal information 0 eceeeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeaeeeeeeeeenaaees 85 Tips for a successful backup ccceeeeeeeeeeeeeenecaeceeeeeeeeeeeeeeeeseteecsnaaeeaeeaeeeeeees 86 What you need t KNOW viciecccitvedeccvesetscceecaceduneecasevs fecadetedecneenaeveeceadeeedtiea acetone 86 Creating a backup using Windows Backup and Restore s0eseee 86 Restore AN TE COVERY odes secs sends tostacenelinan oti avueanen occa nba bes eccaseasaedcoeyunsducecoeeedcuseudecensbecasdeveiba S 87 Restoring to a previous system restore point 0 eee eee cece eee eenteeeeeeeeeeeeeaaeeeeeeeeeeenaaeees 87 Restoring specie TeS rrsan E wivtyaderdeadusvaaareres 87 Restoring specific files using Windows Backup and Restore 2 000 87 Recovering the original system using HP Recovery Manager ccssse
116. ry Description Serial ATA 9 5 mm tray load Supports the following optical drives e DVD RW Double Layer SuperMulti e Blu ray Disc ROM DVD R RW with SuperMulti for use with HP ENVY 17 Notebook PC e Blu ray Disc R RW with SuperMulti for use with HP ENVY 15 Notebook PC Support Zero Power ODD Support M disc External optical drives External USB Serial ATA 12 7 mm tray load Supports the following external optical drives DVD RW DL SuperMulti Audio and video Quad integrated stereo speakers and subwoofer HD Beats audio HP TrueVision high definition webcam fixed no tilt activity LED 1PC USB 2 0 M JPEG 1280x720 by 30 frames per second Dual array digital microphones with appropriate software beam forming echo cancellation noise suppression Subwoofer Support Dragon Assistant Voice Recognition Ethernet Integrated 10 100 1000 GB network interface card NIC Wireless Integrated wireless local area network WLAN options by way of wireless module Two WLAN antennas built into display assembly Supports Intel Wireless Display WiDi Antenna support for 802 11a b g n with MIMO support 2x2 Compatible with Miracast certified devices Supports the following WLAN formats e Realtek RTL8188EE 802 11 b g n 1x1 Wi Fi Adapter available for Windows 8 1 and Windows 7 e Qualcomm Atheros AR9485 802 11 b g n 1x1 Wi Fi Adapter available for Windows 8 1 and Windows 7 e QCA 9565 802 11bgn 1x1 Wi
117. sssssrnssesssrnnannrssnnnannnnennnnadnnnnnnaaeennnnne 75 Power connector Cable cceeeccecceeceeeeeeeeeeeeeeeecee sec aceaaeaaeaaecaeeeeeeeeeeeeeeeeeteeeeeeeeeeeeeees 76 F n anaa a a cachdeans ceahacdacdd A O a cauadanadearaaes 77 Heat SINK inegisoieinuksnn e a a ses 78 Power button board 22 0 eee ceecccccecce cece eee eee ee eee e eee eee eeeceaeaaaaaaecaaecaecaeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeees 80 7 Windows Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI ccccccccccsssssseereeeees 81 Starting Setup Utility BIOS 0 cece rere neat rere ne ee sees eae eee eeeeaaaeeeeeeeaaaeeeeeeeeaaeeeeeeeaaeeeeeseaaas 81 Updating the BIOS veicch ses onon re iccedal patella heeded ade tia deco 81 Determining the BIOS Version 2 222ccccccccceeceeteeesacecceeeesneneenechesenecdadseeeeeneccaeeeeneesnandeneetene 81 Downloading a BIOS Updates ssiecedsccssssaceeectessyeededendieveseicueds aavbentdecey ea bsaneuedadandediaeie tes 82 Using HP PC Hardware Diagnostics UEFI cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeaeaeeeeeteeeaaaeees 83 Downloading HP PC Hardware Diagnostics UEFI to a USB device ees 83 8 Windows 7 Backing up restoring ANd recovering sccsssecceeceecceeseseesseseenseseececeeeeceseeseesesenaneceneeeeeteeees 84 Creating DACKUDS visccctecccestececiecteaeeeeces rianne niidi nenir EAEE TEE E EEEE EEN EATE E 84 Creating recovery media to recover the o
118. th UMA memory 19 W 763701 001 For use only on computer models with UMA memory 47 W 763702 001 For use only on computer models with discrete memory 19 W 763703 001 For use only on computer models with discrete memory 35 W 763704 001 y NOTE To properly ventilate the computer allow at least 7 6 cm 3 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink follow these steps 1s o N gt 9 e 9 10 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the optical drive see Optical drive on page 43 Remove the top cover from the base enclosure see Base enclosure on page 46 Remove
119. the System menu icon at the far right of the top panel and then click System Settings gt Backup 2 Select Storage from the panel on the left side of the window click the down arrow next to Backup location and select the USB device from the drop down list Ey NOTE If the USB device is not listed in the drop down list for Backup Location select Local Folder and then click the Choose Folder button Select the USB device from the panel on the left side of the Choose Folder window and click OK 3 Select Overview from the panel on the left side of the window and then click Backup Now 4 Follow the on screen instructions Performing recovery using the restore media Ey NOTE The following procedure uses the F11 BIOS Recovery feature to perform the recovery If possible back up all personal files Shut down the computer Be sure the restore DVD or USB device is connected to the computer Restart the computer af P Using the arrow keys select Recovery and then press enter 6 Follow the on screen instructions y NOTE If you are unable to boot start up your computer with the primary operating system and you did not create a system recovery disc you must purchase an Ubuntu Operating System DVD to reinstall the operating system For additional information refer to the Worldwide Telephone Numbers booklet for more information Backing up your information You should back up your computer files on a regular sc
120. ting system and Windows 7 pro 763934 001 Display Panel 17 3 in BV Full HD LED for non Touchscreen computer V models and the Windows 8 Professional operating system and Windows 7 pro 763935 001 Top Cover For use only on HP ENVY 17 Notebook PC computer models in V the United States with backlit keyboard 763935 DB1 Top Cover for use only on HP ENVY 17 Notebook PC computer models in V Canada with backlit keyboard 765356 001 Display brackets with hinges for use with Touchscreen models for HP V ENVY 17 Notebook computer models 765785 001 Display Cable SXGA for non Touchscreen models for HP ENVY 17 V Notebook PC computer models 765786 001 Display Cable SXGA for Touchscreen models for HP ENVY 17 Notebook v PC computer models 766592 001 System board Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to v 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W discrete memory for HP ENVY 15 Notebook models 766592 501 System board Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to v 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W discrete memory and the Windows 8 Standard operating system for HP ENVY 15 Notebook models 766592 601 System board Intel Quad Core 840M i7 4710HQ 2 50 GHz SC turbo up to v 3 50 GHz processor 1600 MHz 6 0 MB L3 cache 47 W discrete memory and the Windows 8 Professional and Windows 7 Pro operating system for HP ENVY 15 Notebook models 766593 001 Solid State drive 256GB M2 SATA 3 MLC V 766594 001 Solid State drive
121. tion level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 40 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts Ex NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Ef NOTE The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully Y NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Bottom on page 14 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are several screws that must be removed replaced and or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures
122. tion or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager and then select Drivers and Applications Reinstall and follow the on screen instructions If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 92 Restore and recovery 91 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media For more information see Recovering using HP Recovery Manager on page 92 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 92 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partiti
123. tional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 7 USB 3 0 charging powered port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off Left side 7 8 Component 8 USB 3 0 port ao 9 Memory card reader Description Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out Chapter 2 External component identification Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas 2 Send and receive wireless signals to co
124. tness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 45 typical Hard drive specifications 1 5 TB 5400 rpm 1 TB 750 GB 500 GB Dimensions Height 9 5 mm 9 5 mm 9 5mm 9 5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 107g 107g 115g 101g Interface type SATA SATA SATA SATA Transfer rate 145 MB sec 145 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 0 ms 2 0 ms 1 5 ms 3 ms Average 12 ms 12 ms 11 ms 13 ms Maximum 22ms 22ms 14 ms 24 ms Logical blocks 2 930 277 168 1 953 525 168 1 465 149 168 1 048 576 000 Disc rotational speed 5400 rpm 100 Chapter 11 Specifications 1 5 TB 5400 rpm 1 TB 750 GB 500 GB Operating temperature 5 C to 55 C 41 F to 131 F 1 TB 1 trillion bytes and 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details DVD RW SuperMulti Double Layer Combination Drive specifications Applicable disc Read CD DA CD E G CD
125. xternal devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Component replacement procedures 63 5 Remove the optical drive see Optical drive on page 43 6 Remove the base enclosure and top cover see Base enclosure on page 46 Remove the subwoofer A Disconnect the subwoofer cable 1 from the system board remove the three Phillips screws 2 and then remove the subwoofer 3 by lifting it straight up Ey NOTE Carefully disconnect the cable by grasping the sides of the connector Do not pull from the cables Reverse this procedure to install the subwoofer 64 Chapter6 Removal and replacement procedures for Authorized Service Provider parts USB board Description Spare part number USB board for use with HP ENVY 17 Notebook PC computer models 763709 001 USB board for use with HP ENVY 15 Notebook PC computer models 763786 001 Before removing the USB board follow these steps _ a 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplu
126. y and the Windows 8 Standard operating system for HP ENVY 17 Notebook PC computer models 763730 601 System board Intel Dual Core i5 4210U 840M 2 GB 1 7 GHz SC turbo upto V 2 7 GHz processor 1600 MHz 3 0 MB L3 cache 15 W discrete memory and the Windows 8 Professional operating system for HP ENVY 17 Notebook PC computer models 763733 001 Top Cover for use only on HP ENVY 17 Notebook PC computer models in v the United States with TouchPad and keyboard 763786 001 USB Board with cable for use on HP ENVY 15 Notebook PC computer v models Sequential part number listing 33 Spare part Description Regulatory Model number Numbers TPN Q141 TPN Q140 763787 001 Base enclosure caps for use on HP ENVY 15 Notebook PC computer v models 763788 001 Subwoofer for use on HP ENVY 15 Notebook PC computer models v 763789 001 Fingerprint Reader board for use on HP ENVY 15 Notebook PC computer v models 763790 001 TouchPad board for use on HP ENVY 15 Notebook PC computer models v 763931 001 Display Panel 17 3 in AG HD WLED for Touchscreen computer models v and the Windows 8 Professional operating system and Windows 7 pro 763932 001 Display Panel 17 3 in BV HD LED for non Touchscreen computer models v and the Windows 8 Professional operating system and Windows 7 pro 763933 001 Display Panel 17 3 in BV Full HD LED for non Touchscreen computer v models and the Windows 8 Professional opera

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