Volume 6 - Data Business Systems
Contents
1. New Manuals Do you have all the latest POSitouch Manuals Here are the current versions POSitouch Operations Manual Jan 09 Backoffice Reference Manual Revision 5 Sample Reports May 07 Labor Scheduler 3rd Ed Time amp Attendance User Manual Ed VI Inventory Control Ed V To order new copies please contact Mary Blanchard at 703 573 2292 or by email at mblanchard 1dbs com Each manual is 25 dollars plus tax and shipping This document is printed on recycled paper Let Us Customize a Class For Your Restaurant Give Your Managers the Tools for Success More Ways More Ways More Ways To Save To Save To Save Class Basics Register 1 6 people per class You can stay after each class for a 30 60 min review of new features Knowledge of basic POSitouch functions is required Payment required to hold reservation Cancellations may be made up to 1 week in advance No shows will be charged the class fee Manuals which contain additional information may be purchased for 25 each Call to reserve your class with Mary 703 573 2292 Ext 3309 Class Pricing 1 Person 125 per Class 2 People 115 each per Class 3 People 105 each per Class and 1 Free Manual 4 People 95 each per Class and 1 Free Manual 5 People 85 each per Class and 2 Free Manuals 6 People 75 each per Class and 2 Free Manuals Ask us how to Save 50 or more2. be sure to do an Immediate Systems Change and then test a credit card authorization from a terminal to ensure that credit cards are working without issue You should also open the POSitouch Backoffice access Time and Attendance Menu Editor and other modules to ensure that all are working properly Please note that while we are exploring the steps needed to determine it s compatibility with our software components at this time Norton 360 is not recommended and should not be purchased for use on your POSitouch system until further notice Look in the system tray in the lower right hand side of your Windows XP desktop to determine if you are currently protected If you don t see the gold circle with the green checkmark or if it has a red X over it you PC may be at risk By Nancy Fritz Keeping antivirus protection loaded and up to date on your Backoffice PC can never be over rated that is why we are stressing it here for the second newsletter in a row Norton Internet Security is the recommended product for use with POSitouch systems Any other virus protection software may not be compatible and may cause issues when trying to run both POSi and Non POSi programs If your antivirus is currently expired we highly recommend that you renew the subscription prior to opening Once you 3040 Williams Drive Suite 630 Fairfax VA 22031 703 573 2292 Fax 703 573 4769 156 Business Park Dr Virginia Beach VA 23462
3. recommend using a small vacuum or paint brush to clear outside dusty vents Call our office to schedule a hardware technician to do Preventive Maintenance on your PC Due to the nature of the hospitality and retail business I don t recommend you open your computer case Blowing air without opening it will just move the dust further inside to the motherboard and can cause more issues than it solves A mistake might cause your PC not to boot up at all and you could be left with a lunch dinner time or peak hours of sales without your computer Here are some quick cleaning items that can make a big difference Keyboard Turn the keyboard upside down and gently shake it Most of the crumbs and dust will fall out Take a can of compressed air and blow into and around the keys Next take a cotton swab and dip it in rubbing alcohol It should be damp but not wet Run the cotton swab on top of and around the outside of the keys Monitor Moisten a paper towel or a soft lint free cloth with water You can also buy monitor cleaning products at computer supply stores Don t spray liquid directly onto the screen spray the cloth instead to avoid liquid seeping into the PC Wipe the screen gently to remove dust and fingerprints Mouse Like the keyboard the mouse gets substantial physical contact and requires cleaning too wipe it down just as you wipe down the keyboard By Jorge Liwanag I N S I D E T H I S I S S U E
4. items or designing a screen can facilitate a server s job giving them more time to sell and attend to your guests The Menu Item Listing can be a useful tool it allows you to see all the items in your database that have an inventory number You can run it 1 of 3 ways alphabetically numerically or by category Take a look at it you might be surprised by how many items have an incorrect major or minor category or are entered into the database multiple times Please note that while deleting employees and menu items may seem like the quickest and easiest way to keep it clean doing so can cause unintended issues in your system Once a menu item is deleted the system can no longer determine what the sales were food beer wine etc and will show as unassigned Similarly if you delete an employee you will not be able to pull their historical information Take a quick pause before deleting to ensure that is what is really needed By Clifton Johnson While the technician is on site he will remove the dust build up and inspect all cooling fans for proper operation He will check the CD Rom drive and the Removable hard drive if applicable for proper operation and will verify that the nightly backup is working correctly The network cables on the Backoffice pc and the Posdriver will be checked for fraying and wear and tear to avoid possible network connection loss If you are interested in having this service performed please ca
5. 757 490 1294 Fax 757 456 1115 Innovative Solutions and a Customer First Commitment From our beginning 32 years ago DBS has been guided by several key principles We focus on our customers We value our employees And we deliver state of the art affordable point of sale and IT solutions for growing retail ers Today with more than 2 000 customers DBS is one of the most successful POS solution providers in the United States We take the time to listen to our customers and understand their business needs with the idea that we are developing customers for life Our growth is fueled by word of mouth from successful customers in Specialty Retail Table Service and Quick Service Restaurants School Districts DBS employees are the foundation for our success We consistently attract and retain motivated highly skilled professionals who thrive on challenges and are passionate about customer satisfaction DBS is headquartered in Virginia Beach VA with additional offices in the metropolitan Washington D C area and Raleigh NC Data Business Systems 800 868 2323 A Big Tip Antivirus Protection Solutions for retail and restaurant You can now place a service call on the web at www 1dbs com Does your restaurant have a new logo that you would like to see as a screensaver or on your guest check Call the helpdesk at 800 868 2323 to receive a quote for the creation of a new screensaver or guest check logo
6. Let s Organize Just like your home your POSitouch point of sale system requires some regular attention to keep it in good shape and running at peak performance Whether it is a menu item that you no longer sell showing at the touch screens or the buildup of dust and debris in a mag card reader maintaining your system will result in greater efficiency and can extend the life of your equipment Preventative maintenance for both your hardware and software can be cost effective and stress reducing This newsletter is packed full of ideas and suggestions that will help keep your system running at it s best many of which will only take a moment of your time Take a look Sincerely Nancy Fritz Helpdesk Manager Computer maintenance involves not only keeping a computer clean of malware viruses Trojans spyware and adware but also keeping the physical machine clean Maintaining your computer in this way is potentially one of the most important cleanup jobs you re ever likely to do The reason why heat and dust Heat is a component killer and it s the chief cause of failure in computers Dust can clog the vents behind your computer causing your CPU to heat up Regular cleaning can save you costly maintenance fees down the road Keeping the area immediately around the PC clean and the room temperature at normal or colder can be a factor Be sure to position the PC with the vents and fan open for air circulation I personally
7. Moving Forward Pay at the Table 2 Need Training DBS Customer Classes 2 Software Byte Database Organization 3 Meet Our Staff Mike Wimberley 3 Inside DBS Preventative Maintenance Explained 3 A Big Tip Antivirus Protection 4 Hard Facts Cleaning Your Equipment D A T A B U S I N E S S S Y S T E M S 8 0 0 8 6 8 2 3 2 3 POSi Talk V O L U M E 6 DATA B US IN E SS SYSTEM S WELC OMES A LL NEW POSITOUCH CUSTOMERS Please contact our office to purchase Cleaning Cards at 800 868 2323 P A G E 2 Moving Forward 7 Compelling Reasons Why You Need Pay at the Table P O S I T A L K Securing credit card data is one of the most important issues facing restaurants today It s important to you and to your guest What better way to give you both a sense of security and peace of mind than to offer the Pay at the Table solution There are 7 compelling reasons why you should have it in your restaurant today Really you cannot afford not to 1 The Customer s Credit Card Never Leaves the Table The restaurant industry is the only one that takes the guest s credit card swipes for authorization at an undisclosed location and returns later with their card in hand Talk about trust 2 Servers Will Save Two Trips to the Touch screen Wait staff will NOT need to go to the terminal to swipe for authorization and then return a second time to finalize the check Your staff could han
8. and pricing call Michelle MacKeith at 703 584 9700 Customer credit card data has never been more secure as it is with Pay at the Table The credit card never leaves the table Expand your POSi Knowledge Take a Class at Data Business Systems Make sure that your restaurant is taking full advantage of all POSitouch features by participating in a training class Customers have recently participated in classes focusing on management functions menu work reports labor scheduler and inventory Call your local office for more information and scheduling DC area customers call 703 573 2292 x3309 Virginia Beach customers call 800 868 2323 Software Byte Database Organization P A G E 3 Keeping the information in your system organized be it menu items or employees is one way to avoid possible issues and keep your system running at its best When it comes to Time and Attendance there are a few key things you can do First change employees from active to inactive when they are no longer employed with your business Next review each employee or at least the active ones to verify their data is correct and add any additional information you would like Using the Labor Scheduler program allows you to stay on top of employee hours and helps eliminate overtime now might be a great time to start utilizing it When constructing or editing a menu database it pays to be organized A little extra time when constructing the menu
9. dle more tables and turn them faster 3 Split Tenders Not a Problem Party of 3 and they all want to pay separately It s as easy as swiping 1 2 3 Splitting the payments for your guest has never been easier 4 Would You Like to Purchase a Gift Card for a Friend Pay at the Table also handles gift card purchases account inquiries and redemption What a great way to increase your store sales and improve customer service to your guest 5 Less Errors Less Adjustments The check amount the tip and total are more accurate with less chance of server errors The credit card is always with the right owner with the correct check amount charged What will you do with all the free time you used to spend adjusting checks 6 Debit or Credit You can now take debit cards This offers a convenience to the guest and possibly more to your bottom line due to lower fees on debit transactions Consult your credit card processor to see if you could benefit 7 One Investment Big Returns Because of all the reasons above Pay at the Table will give you a big return on investment Not to mention just by offering Pay at the Table it will increase repeat business You are giving the guest a peace of mind that other restaurants are not and eliminating the possibility of internal credit card theft You cannot afford not to add Pay at the Table Do not wait to be on the cutting edge with a technology that everyone benefits from For more details
10. ll our office By Randy Burn You may have wondered what happens when you place a preventive maintenance call for your POSitouch system First the call comes into our office where one of our dispatchers will take your information Our hardware team will review your system setup and contact you to schedule the day and time for completion This work will need to be done before the site opens for business due to the fact that we will be powering down the main PC s in order to clean and inspect them What positions have you held at Data Business Systems Mike Wimberley Field Service Tech Product Development Trainer Regional Service Supervisor VAB What is your favorite thing about working at Data Business Systems Mike Wimberley New product development and identifying solutions for unusual situations I enjoy working in sales and helping customers find the right product for their environment What is one thing you would like customers to know Mike Wimberley That I always have their best interests at heart and that I truly believe that good customer service is the backbone to DBS How long have you worked for DBS Mike Wimberley Almost 25 years What is your favorite dish to prepare Mike Wimberley Grilled Salmon with fresh lemons garlic and Old Bay seasoning Meet Our Staff Mike Wimberley Inside DBS Preventative Maintenance Explained Mike has been with the company almost 25 years have installed the update
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