Fetch User Manual - Sonic Healthcare
Contents
1. FULL request sequence for 2 5 0 10 09 2008 09 40 06 JRE 1 6 0 02 2 5 0 10 09 2008 09 40 09 Login succeeded new session started 2 5 0 10 09 2008 09 40 09 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 98 for request fetch dll mgwms32 dll sessionid amp MGWLPN QXR amp link fetch amp usr sfxtest6 amp JRE 1 6 0_02 amp action Login 2 5 0 10 09 2008 09 40 09 RKKRKKKKKKKKKKK FiNISHeEd request Sequence for OX RARE A RA KKM 2 5 0 10 09 2008 09 40 09 RKKAKKKKAKKKKKKK FiNISHed request Sequence for ERR RA KAM 2 5 0 10 09 2008 09 40 09 request Sequence for 2 5 0 10 09 2008 09 40 09 request Sequence for 2 5 0 10 09 2008 09 40 09 request Sequence for QX RRR I RAR AKRAM 2 5 0 10 09 2008 09 40 09 request sequence for XR UI 2 5 0 10 09 2008 09 40 12 Dialler Ending dialler session no connection to drop using system settings Suggested fixes e Wait ten minutes A sweep program runs on the Host every ten minutes This p2. FULL request sequence for SNP XX KXK KKK K KKK EROR EA EE 2 5 0 10 09 2008 09 59 52 JRE 1 6 0_02 2 5 0 10 09 2008 09 59 53 ERROR Unable to establish connection 2 5 0 10 09 2008 09 59 54 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 98 for request fetch dll mgwms32 dllPMGWLPN SNP amp link fetch amp usr sfxtest6 amp JRE 1 6 0_02 amp action Login 2 5 0 10 09 2008 09 59 54 erererereeerererererorerereieee finished request sequence for Suggested fixes e Check the Client connection settings are correct e Check your PC connections network connection modem connection phone line etc e Test the connection using another method other applications web browser etc e Connectivity to the appropriate Fetch server can be tested by running one of the following URL s from your Web Browser Microsoft Internet Explorer etc o Queensland https webster f2 sonichealthcare com snp htm snp htm o NSW ACT https webster f1 sonichealthcare com dhm htm dhm htm VIC TAS https weblink f1 sonichealthcare com mps htm mps htm If a security alert is displayed click OK to continue If connectivity is established the Webster username password request box will be displayed Click cancel and close the Web browser e Shut down then re start the Fetch Client application e Shutdown t
3. 6 253 PRACTICE MANAGEMENT SOFTWARE COMPATIBLE WITH 0 000 6 3 JINSTALLING EEICH cease DI 7 3 1 INSTALLING THE FETCH APPLICATION ON YOUR PC FROM 7 3 2 REGISTRATION AND SETUP OF THE FETCH APPLICATION 07 700000 11 A NMODES OF OPERATION 2 2255 18 4 1 NORMACMOD 18 4 2 RUN ONCE MODE a Ei 18 4 3 RUN FROM THE PRACTICE MANAGEMENT SYSTEM 150000000000 18 s METOCH USER INTERFACE v 19 5 1 ACTIVATING THE USER INTERFACE sccsceccsceccsceccsceccscecescscascecascscascscesescesescssescesscecascecaseeces 19 5 1 1 D SETZE 19 5 1 2 SHOW Man WIBdOWS arietes aida 19 5 4 3 Start Download NOW dudo utet tette etas aito 19 5 1 4 Display 19 5 1 5 Add OUCH eM dE 19 5 1 6 rrr 19 UP View T endin Doo rcp P 19 5 1 8 ADMI usum
4. cL Kun M di ndr ORE RE TE 20 5 1 9 Bi 20 2 2 USER SELECTION MAIN a acetone kt oov sus bees un Peor eee edu boe Deed 20 52 1 Download Now from available Host S 20 5 3 USER SEEECITION SE FI IN GS ENE EE A ENEE AE E T 21 5 3 1 EET BILL AM tate eL ET 21 2292 LON 22 5 3 3 LOSS e essen c Ll Lr 23 5 3 4 24 5 3 5 le ENSE TR 25 5 3 6 27 5 4 LISER SELECTION PEETCH HOSTIS 2452 ase ees 28 5 4 1 Edito rerh Hoss CLAUS aset cance 28 5 4 2 VOTO TAOS Deiode accel 28 5 4 3 PRA TOBE RTT 26 322 WISER OBL EC FON LOGS 29 5 6
5. p t Seach Address IS windows Inch Go install gt Double Click Including JVM gt Double Click Install gt Wait whilst the Installer loads Confidential Sonic Healthcare Limited Fetch User Manual Introduction will quide you through the installation of Fetch version 2 5 2 tis strongly recommended that you quit all programs before continuing with this installation Click the Next button to proceed to the next screen If vau want to change something on a previous screen click the Previous button You may cancel this installation at any time by clicking the Cancel button f ll i a Previous gt Click Next reth ff x Choose Install Folder Intra a Where Would You Like to Install i i c Program Filesz F etch z2 Sree nar i Restore Default Folder Choose Fra ns ior Sura by Zeri n ee m 220 1 54 hi o z ance 14 99 gt Click Next Sonic Healthcare Limited Confidential 8 Fetch User Manual Fetch joj x Choose Shortcut Folder 16 c o Where would you like to create product icons UE In a new Program Group Fetch roo 5 mium C nan existing Program Grou
6. A cocus eds 29 3 7 USER SELECTION SUMMARY cceccscaccsceccsceccsceccscecescecescscascecascecasescesescssescssescscascssascecsenees 30 2522222 0 31 7 TROUBLESHOOTING GUIDE 2 5 nee vue e PL Nau voa eee 32 7 1 GENER Ea anaa MM DE MM MM 32 7 2 DISPLAYING THE FETCH LOG aan rere One und 32 7 3 INTERPRETING ERRORS IN THE PET CH DOG beh deese 33 7 3 1 Unable to establish a 33 7 3 2 Unable to Authenticate Username Password incorrect seen 33 7 3 3 Unable to establish a 58 34 7 3 4 Connection lost during 51 0 35 7 3 5 Error writing results to the nominated location eese 36 1 Introduction This User Manual provides the information necessary to e Install the Fetch solution on your PC e Configure and operate the Fetch solution e Assist you in diagnosing and rectifying problems which may arise 11 Overview Fetch was developed by Sonic Healthcare to provide a secure and readily accessible method of delivering test results to Medical Practitioners electronically via the Internet The downloading of results can only
7. 2 28 09 2009 14 13 19 P_0011516160 Software update required 2 26 09 2009 14 13 19 SNWP_0011516160 Logout succeeded session finished SWP_OO1 2 28 09 2009 14 13 19 SP 0011516160 7 ss Tinished request sequence for SMF 2 26 09 2009 14 13 20 Dialler Ending dialler session no connection to drop using system set Download request event in progress e Click Refresh to update the log e Log data is stored in date time order The latest transactions are at the bottom of the log e Scroll through the log to view data 5 6 User Selection Pending la xl Select A Back Order File To Display SNPpencLhtm SULLIVAN NICOLAIDES PATHOLOGY 28 09 7009 02 06PM REPORTS Patients seen Specimens received Outstanding reports Work in i TESTO91 ADD 1 Order DR FULL BLOOD COUNT 18 10 61 NEW FARM 22 09 2009 REFERRING DOCTOR PATIENT TEST 134 WHITMORE Order DR INF 21 07 42 STREET 08 09 2009 REFERRING TARINGA DOCTOR Specimens Not Electronic order being held pending presentation 21 08 RTPA ENDOCRINOLOGY Order Dr Peter Carotene s Vitamin WITS QAP OFFICER 28 09 2009 Hobson 51 Vitamin E s 02 09 1954 TARINGA Displays the status of any pending outstanding reports Sonic Healthcare Limited Confidential 29 Fetch User
8. 12 Fetch 4 5 from the Practice Management System Some Practice Management Systems have the capability of calling an external application In this mode Fetch is started by the Practice Management System loaded into memory runs a single download session and is then shut down To use this mode the Practice Management System 15 set to run Fetchone exe default path C Program Files Fetch Fetchone exe Contact our support staff and discuss with them which would be the best mode of operation for your installation Sonic Healthcare Limited Confidential 18 Fetch User Manual 5 Fetch User Interface 5 1 Activating the user interface 10 39 am The Fetch user interface can be activated by placing the mouse cursor on the Sonic icon a in the System Tray lower right hand corner of the screen and Clicking the left mouse button The following selection box will appear Hide Fetch Window Show Main Window Stan Download Now Configuration Display Summaries Add Configure Hosts View Log View Pending Data About Exit 5 1 1 Hide Fetch Clicking Hide Fetch Window will close the Fetch Main window without shutting Fetch down 5 1 2 Shown Main Window Clicking Show Main Window will pop up the Fetch Main window box The user will now have access to all of the Fetch User Interface features 5 1 3 Start Download Now Clicking Start Download Now will initiate an immediate download session Thi
9. 5 2 28 09 2008 1 06 53 5 2 28 09 2009 14 06 54 5 2 28 09 2009 14 06 54 0011515992 Software update not required SNWP_00115159492 755 Fon succeeded session finished 001 SHP 001151555352 finished request sequence for SIR 2 26 09 2009 14 06 56 Dialler Ending dialler session no connection to drop using system set 2 28 09 2009 14 13 14 Dialler Connecting using the System network settings 2 28 09 2005 14 13 1 Ji to Host webster f2 sonichealthcare corn 203 18 34 858 2 28 09 2009 14 13 14 2 28 09 2009 14 1 a 1 2 28 09 2009 14 JRE 1 6 0 O02 2 28 09 2009 14 13 14 51 __ 0011516160 Login succeeded new session started SMP_O 26 09 2009 14 13 15 SNWP_0011516160 Download results available far 2 28089 2009 14 13 16 SWP_0011516160 Downloading Pending Data from server 2 28 09 2009 13 16 SrJIP 0011516160 Downloaded Pending Data file SNPpend htm 2 28 09 2009 14 7 4 6 51 _ 0011516160 Other results available for Sh Sw Sh LIT 2 28 08 2008 14 06 54 2 28 09 2009 14 06 54 2 25 09 2009 14 13 17 1P_0011516160 Processing messages from serwer 2 28 09 2009 14 13 17 P_0011516160 ORDER UPLOAD There were no orders to upload 2 28 09 2009 14 13 18 1P_0011516160 Password change not required
10. Settings Fetch Hosts Fetch Configurator Welcome Userdetails Storage Hosts Schedule Connection Summary Configuration Summary Fetch Hosts labname labcode labhast laburi labactive labname labcode labhast laburi labactive labname labcode labhost laburi labactive Douglass Hanly Moir DH Ma webstertl sonichealthcare com Ifetcehrdliimagwms3z2 dlr Yes Barratt Smith Pathology BSP waebster f1 sanichealthcare cam fete hrdliimagwmss32 dlr Mo Wagga Pathology VAPATCS webstertl sonichealthcare cam Ifetchidll mgaquwrms32 dll noa Send Configuration To Sonic Healthcare Save Changes Next Scheduled Download Event First available on following configured day e Send Configuration to Sonic Healthcare Clicking this button will e mail a copy of your current settings to our support staff This feature is useful in diagnosing problems e Print Prints a copy of the configuration to the default windows printer e Save Changes This button is used to save any changes you have made to the settings The button must be clicked to implement the changes you have made Sonic Healthcare Limited Confidential 27 Fetch User Manual 5 4 User Selection Fetch Hosts Fetch Main Settings Fetch Hosts logs Pending Summary Host Douglass Hanly Moir Host Code DHM Host Address snnichealthrare com Web App URI Ifetchadll imawrms
11. 5 3 User Selection Settings 5 3 1 User Details This selection is used to enter or update the user details ioj xg ings Fetch Hosts Fetch Configurator User details Schedule Connection Please enter your details here au will need ta call Sonic Client Services to register and obtain UserName ta access each ofthe Fetch Hosts Please enter your email address and the smtp server your email client uses to send email This may be Your Name Default Sonic Client User Name sttest Email Address dhmfetch sonichealth com au Email Server signnmx sonichealth com au Reset Password Save Changes Download request event in progress e Your Name This field records the name of your Practice it is set during the installation and may be changed at any time e User Name This field contains your Host registered user name It is set during the installation and should only be changed if directed by our support staff e Email Address This field contains your e mail address e Email server This field contains the name of your SMTP mail server e Reset Password This button is used to reset your password and should only be Clicked if directed by our support staff e Save Changes This button is used to save any changes you have made to the settings The button must be clicked to implement the changes you have made Sonic Healthcare Limited Confidential 21 Fetch User Manual 5 3 2 Storag
12. Manual 221 Settings File Date 30 06 2009 09 39 38 30 06 2009 08 51 48 20 06 2009 21 52 24 31 03 2008 18 41 58 31 05 2008 04 29 54 Surname 1 DUMMY BM User Selection Summary Fetch Hosts File Name bsp0150 pit bsp0151 pit cas0011 pit CLIOO13 pit CLIOD 14 pit First Name FSH Bu Download request event in progress Opiates Screen Symp Amines Cannabis Met Cocaine Met Benzodiazepi Barbiturates 5 Methadone M Methadone S Buprenarphin Pheneyelidine Propoxyphene Urine Alcohol 11 12 2007 22 10 2007 22 10 2007 22 10 2007 22 10 2007 22 10 2007 02 11 2007 11 12 2007 00 22 10 2007 08 22 10 2007 06 22 10 2007 08 22 10 2007 08 22 10 2007 08 02 11 2007 08 02 11 2007 06 02 1 12007 08 05 11 2007 02 11 2007 08 105 1 172007 08 11 2007 05 11 2007 3 057112007 02 11 2007 02 05711 2007 02 11 2007 08 05711 2007 02 05 11 2007 05 11 2007 05 1 1 2007 e Click Refresh List to update the summary e Scroll through the log to view the summary data 05 11 2007 1 B88789790 1 ppaa7 a7 a8 1 araaaasa EF 1 97392939 LI 1 B88578790 E 1 B88789790 1 B89578799 e Click Print Summary to output summary to the default windows printer Sonic Healthcare Limited Fetch User Manual Confidential ERT TEST ERT TEST ERT TEST ERT TEST 879 ERT TE
13. Pending Data from server 2 54 0 20 10 2008 14 20 43 0009019876 Downloaded Pending Data file SPpend htrn 2 5 0 20 10 2008 14 20 44 00090198676 Other results available for collection 2 5 0 20 0 2008 14 20 44 000801 8876 Processing messages from server 2 5 0 20 10 2008 14 20 45 0009019876 ORDER UPLOAD There were no orders to upload 2 5 0 20 10 2008 14 20 46 000901986 Password change required 2 5 0 20 10 2008 14 20 47 0009019876 Software update not required 2 5 0 20 10 2008 14 20 47 0009019876 Logout succeeded session finished 000901 98 6 2 5 0 20 10 2008 14 20 47 0009019876 nished request sequence for SMP 2 5 0 20 1 0 2008 14 20 49 Dialler Ending dialler session no connection ta drop using system se Sonic Healthcare Limited Confidential 22 Fetch User Manual e Scroll to the bottom of the log to view the latest transactions e The displayed log features a typical error free session 7 3 Interpreting errors in the Fetch Log 7 3 1 Unable to establish a connection The following Client log extract indicates that the Client was unable to log onto the Host An error occurred whilst trying to establish a connection 2 5 0 10 09 2008 09 59 51 Dialler Connecting using the System network settings 2 5 0 10 09 2008 09 59 52 2 5 0 10 09 2008 09 59 52
14. QxXR amp link fetch amp usr sfxtest6 amp JRE 1 6 0_02 amp action Login 2 5 0 10 09 2008 09 39 11 didn t get session from server waiting 10 seconds amp retry 2 5 0 10 09 2008 09 39 21 2 5 0 10 09 2008 09 39 21 R RKKRRRRKKKKKKK KKStartinNg FULL request sequence for OXR Eee PEE 2 5 0 10 09 2008 09 39 21 JRE 1 6 0 02 2 5 0 10 09 2008 09 39 22 Login succeeded new session started 2 5 0 10 09 2008 09 39 22 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 98 for request fetch dll mgwms32 dll sessionid amp MGWLPN QxXR link fetch amp usr sfxtest6 amp JRE 1 6 0_02 amp action Login 2 5 0 10 09 2008 09 39 22 didn t get session from server waiting 10 seconds amp retry 2 5 0 10 09 2008 09 39 32 2 5 0 10 09 2008 09 39 32 FULL request sequence for OXR eons COUR 2 5 0 10 09 2008 09 39 32 JRE 1 6 0 02 2 5 0 10 09 2008 09 39 34 Login succeeded new session started 2 5 0 10 09 2008 09 39 34 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 98 for request fetch dll mgwms32 dll sessionid amp MGWLPN QxXR amp link fetch amp usr sfxtest6 amp JRE 1 6 0_02 amp action Login 2 5 0 10 09 2008 09 39 34 didn t get session from server waiting 10 se
15. 32 dll Host is Active Add Host Scheduled Download Ewent First available on following configured day 5 4 1 Editing Fetch Host details e Fetch Host details should only be changed at the request of our support staff e Incorrect details in these fields will prevent the downloading of results e Click the Save button to save any changes you have made to the settings The button must be clicked to implement the changes you have made 5 4 2 Activate Host e Click the Host is Activate box to select de select the Host A tick in the box indicates the Host is selected e Click the Save button to save any changes you have made to the settings The button must be clicked to implement the changes you have made 5 4 3 Add Host e Clicking the Add Host button will open a new Host e Anew Host should only be added with the help of and at the request of our support staff Click the Save button to save any changes you have made to the settings The button must be clicked to implement the changes you have made Sonic Healthcare Limited Confidential 28 Fetch User Manual 5 5 User Selection Logs HP 0011515992 Other results available for MP_001 1515992 Processing messages from serwer 0011515992 ORDER UPLOAD There were mics to upload HP 0011515992 Password change required r4 r4 Pan 28 09 2009 14 06 52 8 2 28 09 2009 14 06 52
16. E orders every 10 minutes between downloads e Save Changes This button is used to save any changes you have made to the settings The button must be clicked to implement the changes you have made Sonic Healthcare Limited Confidential 24 Fetch User Manual 5 3 5 Network Select the Internet connection you wish Fetch to use CI Settings Fetch Hosts Fetch Configurator Welcome User details Storage Hosts Schedule Connection Summary Lise this panel to direct Fetch to use your preferred Internet connection setting If your network connection requires proxy ta connectto remate hosts far normal internet use please enter he relevant details in the fields below These details should be available from your network administrator If are unsure do nat select this option a Use existing connection Use my dial up below Sonic Direct Use Proxy to connect Host Port Username Password Save Changes Next Scheduled Download Event First available on following configured day Ifyou have an existing internet connection via your internal network o Click Use existing connection e o Ifyou access the Internet via a Proxy server you may need to tick the Use Proxy to connect box and enter the Proxy server details into the relevant fields o Click N
17. SONIC HEALTHCARE LIMITED Fetch User Manual Version 10 0 September 28 2009 Confidential Document Release Information Document Information Filename Fetch User Manual Author Ken O Brien Version Version 10 0 Release Date September 28 2009 Document Control Controlled copies of this document are maintained on the Sonic IT Portal Server under the Project 02 019 project folder Document History Lo Updates to Troubleshooting and Install Guides Updates for version 2 3 0 features 5 0 0 4 Updates for version 2 3 0 features ooo SO 16 09 04 Updates for version 2 3 2 features _________ 6 0 26 0405 Update for version 2 3 3 new installer _____ 1o 12706106 Update for version 2 4 0 features ooo 90 20008 Update for version 2 5 0 features _______ 7 Fetch User Manual Table of Contents DOCUMENT te ei aise eka eade ee rb eae II gt 5 5 1 1 COVER RNC 5 1 2 5 2 FETCH CLIENT HARDWARE AND SOFTWARE 5 6 22 ITARDWABE REQUIREMENTS 6 227 OPERATING SYSTEM REQUIREMENTS 0
18. ST 87 ERT TEST ERT TEST 1 0578709 ERT TEST ERT TEST ERT TEST ING ING ERT TESTING 30 6 Un installing Fetch Fetch can be removed from your PC by running the Fetch uninstall program Double click the Uninstall Fetch icon in the Start Programs Fetch menu Al Uninstall Fetch Fetch Quiet amp Fetch Note The uninstall program will only remove files which were created at the time of installation The following files which are created after installation will have to be removed manually e Backup result files e Summary files e Trace file Sonic Healthcare Limited Confidential Fetch User Manual 31 7 Troubleshooting Guide 7 1 General Defining the exact nature of a problem is the first step in diagnosing its cause Viewing and correctly interpreting the Fetch Client log file is the fastest and most effective way to achieve this It should be noted that Fetch has the capability to recover from momentary connection loss or data errors When Fetch experiences an error during a session it retries three times before abandoning the failing function and proceeding to the next function 7 2 Displaying the Fetch Log e Place the mouse pointer on the Sonic icon i in the system tray bottom RH corner of the screen and click the left mouse button qoam 10 39 am e Click View Log Hide Fetch Window Show Main Window Stan Download Now Configuration Disp
19. assist you in resetting your Password to the default setting e Wait fifteen minutes after resetting the password before attempting a retry Sonic Healthcare Limited Confidential 33 Fetch User Manual 7 3 3 Unable to establish a session The following Client log extract indicates that the Client successfully logged onto the Host but was unable to establish a session As can be seen from the log the Client makes a total of six attempts to establish a session There are three possible scenarios which could cause this error e Your previous session was not completed and is still open on the Sonic Host e You are not authorised to access this Sonic Host All available sessions on the Sonic Host are currently in use 2 5 0 10 09 2008 09 39 07 0008803729 erereeeeieeeeeeieeesie finished request sequence for SN DFACEECIOIOEIOREAOCIOR OR RK RRM 2 5 0 10 09 2008 09 39 09 Connecting to Host webster f2 sonichealthcare com 203 18 34 98 2 5 0 10 09 2008 09 39 09 2 5 0 10 09 2008 09 39 09 FULL request sequence for 2 5 0 10 09 2008 09 39 09 JRE 1 6 0 02 2 5 0 10 09 2008 09 39 11 Login succeeded new session started 2 5 0 10 09 2008 09 39 11 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 98 for request fetch dll mgwms32 dll sessionid amp MGWLPN
20. be initiated by the Fetch User Interface A scheduler is built into the Interface and can be configured by the user to automatically download results at pre set intervals Alternatively a download can be initiated by the user s Practice Management System or the user can request an immediate download at any time via the Fetch User Interface The downloaded results are stored in a location where the user s Practice Management System can access them The Practice Management System imports the results into its own database where they become accessible to the practitioner 1 2 Fetch Features The confidentiality of information and the safe delivery of results are paramount in the Fetch solution Data Security data transferred over the Internet is encrypted scrambled to prevent viewing by unauthorised persons e Confidentiality Precautions are taken to ensure that Patient data is only delivered to the authorised user e Positive delivery Results will remain in the undelivered results queue until positive confirmation of their safe delivery is received from the authorised user User Security All Fetch users must provide the correct username and password to gain access to their results The password is known only to Fetch and is not disclosed to the user It is encrypted and is stored on the user s PC For added security passwords are changed regularly e Automatic operation A 24 hour 7 day scheduler can be configured b
21. conds amp retry 2 5 0 10 09 2008 09 39 44 2 5 0 10 09 2008 09 39 44 FULL request sequence for OXR TON tr 2 5 0 10 09 2008 09 39 44 JRE 1 6 0 02 2 5 0 10 09 2008 09 39 45 Login succeeded new session started 2 5 0 10 09 2008 09 39 45 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 98 for request fetch dll mgwms32 dll sessionid amp MGWLPN QxXR amp link fetch amp usr sfxtest6 amp JRE 1 6 0_02 amp action Login 2 5 0 10 09 2008 09 39 45 didn t get session from server waiting 10 seconds amp retry 2 5 0 10 09 2008 09 39 55 2 5 0 10 09 2008 09 39 55 RRKKKKRKKKKKAKKKEK Starting FULL request sequence for CELLET TEED 2 5 0 10 09 2008 09 39 55 JRE 1 6 0_02 2 5 0 10 09 2008 09 39 56 Login succeeded new session started 2 5 0 10 09 2008 09 39 56 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 98 for request fetch dll mgwms32 dll sessionid amp MGWLPN QxXR amp link fetch amp usr sfxtest6 amp JRE 1 6 0_02 amp action Login 2 5 0 10 09 2008 09 39 56 didn t get session from server waiting 10 seconds amp retry 2 5 0 10 09 2008 09 40 06 Sonic Healthcare Limited Confidential 34 Fetch User Manual 2 5 0 10 09 2008 09 40 06
22. e This selection is used to enter or update the locations for storing or retrieving data OL Bl Data Dir Setthis to the directory location on your local where you would like ta stare the downloaded Result files Backup Dir foptional Downloaded Results files can also be backed up ta this directory Leave the field blank if vau dan t want a backup copy of the Result files Download Dir Backup Dir Upload Dir C AMDOLIT Maximum age of backup files days 30 Maximum age for summary files days 30 Save Changes Download request event in progress e Download Directory This field contains the directory location into which the downloaded result files are to be stored e Backup Directory This field contains the directory location into which a backup copy of the downloaded result files are to be stored If the field is left blank no backup copy of the files is made e Upload Directory This field contains the directory location where files which are to be uploaded to the Host can be found This feature is currently used for uploading electronic orders from some Practice Management Systems e Backup Files Enter the criteria for retention of Backup files o Save files for a number of days gt enter number of days and highlight the days o Save the last of files gt enter number of files and highlight the number e Summary Files Enter the criteria for retention
23. ext gt gt Sonic Healthcare Limited Confidential 25 Fetch User Manual Settings O x Fetch Configurator Welcome User details Storage Hosts Schedule Connection Summary Lise this panel to direct Fetch to use your preferred Internet connection setting If vaur network connection requires a proxy ta connect to remote hosts for normal internet use please enter he relevant details in the fields below These details should be available fram your network administrator If au are unsure do not selectthis option C3 Use existing connection Use my dial up below Sonic Direct Dial up Connection Settings Sonic Direct Always use this connection Connect automatically Save Changes Next Scheduled Download Event First available on following configured day e If you have a dial up internet connection o Click Use my dial up below o ClickW to select an internet connection from the dialup list Tick available dialup connection option boxes as required o Click Next gt gt The third option Sonic Direct is available to users who have direct dial in access e Save Changes This button is used to save any changes you have made to the settings The button must be clicked to implement the changes you have made Sonic Healthcare Limited Confidential Fetch User Manual 26 5 3 6 Summary This selection displays a summary of your current settings 151 x
24. finished 0009020852 2 5 0 20 10 2008 15 59 03 0009020852 Pererererereeseseererereeeeee finished request sequence for SN RK OE EGO 2 5 0 20 10 2008 15 59 05 Dialler Ending dialler session no connection to drop using system settings Suggested fixes e Check that the nominated Download directory path setting is correct e Confirm that the nominated directory exists and that the user has permission to write to it 36 Sonic Healthcare Limited Confidential Fetch User Manual
25. hen re start the computer 7 3 2 Unable to Authenticate Username Password incorrect The following Client log extract indicates that the Client was unable to log onto the Host The fact that an un readable response was received indicates that a connection was established but the Username Password passed to the Host failed to authenticate 2 5 0 20 10 2008 12 53 54 Dialler Connecting using the System network settings 2 5 0 20 10 2008 12 53 55 Connecting to Host webster f2 sonichealthcare com 203 18 34 34 2 5 0 20 10 2008 12 53 55 2 5 0 20 10 2008 12 53 55 FULL request sequence for 2 5 0 20 10 2008 12 53 55 JRE 1 6 0 02 2 5 0 20 10 2008 12 53 56 Failed to log into remote host webster f2 sonichealthcare com 203 18 34 34 for request fetch dll mgwms32 dllPMGWLPN SNP amp link fetch amp usr sfxtest6 amp JRE 1 6 0_O02 amp action Login 2 5 0 20 10 2008 12 53 56 request sequence for SNP XX XXK KKK K KKK KKK KKK 2 5 0 20 10 2008 12 53 57 Dialler Ending dialler session no connection to drop using system settings Suggested fixes e Check the Firewall settings if installed The Firewall must pass XML and port 443 traffic e Your password may be incorrect Contact our support staff they will
26. ine 2 2 Operating System requirements Fetch will operate under any of the following Microsoft Operating Systems e Microsoft Windows 98 e Microsoft Windows ME e Microsoft Windows NT 4 0 e Microsoft Windows 2000 e Microsoft Windows XP Professional e Microsoft Vista 2 3 Practice Management Software compatible with Fetch Fetch will operate with most Practice Management Systems such as e Best Practice e Genie e JAM Locum e Medical Director e Medical Spectrum e Medtech e Monet OCCAM e Pathmanager e VIP Sonic Healthcare Limited Confidential Fetch User Manual 3 Installing Fetch The Fetch application can be installed on your PC using the installation CD provided or by downloading over the Internet from http fetch sonichealthcare com htm index htm 3 1 Installing the Fetch Application on your PC from a CD The Fetch programs are self installing and require minimal user input nsert the CD into the CD drive gt Select the Windows Desktop gt Double Click My Computer Double Click the CD drive probably D oo Fetch 2 2 0 D File View Favorit lt a Back gt Address E D Go Windows File Edit View Favorites Back p Gdsearch gt Address IS Windows Ga Including without JVM Windows gt Double Click Windows Including 1 M File Edit View Favorites
27. l 3 2 Registration and Setup of the Fetch Application After installing the Fetch Client Interface on your PC you must call our support staff to obtain your Fetch User Name and register the program for use If the Fetch application is not already running Programs Documents Settings Search F va ETSI ALIM CN Help Run Shut Down Click Start Click Programs Fa Fetch d amp Fetch Once vA Uninstall Fetch Fetch Quiet amp Fetch gt Click Fetch gt Double Click Fetch Sonic Healthcare Limited Confidential 11 Fetch User Manual Fetch Configurator welcome User details Storage Hosts Schedule Connection Summary elcome to the Fetch configuration helper This is a sequence af Screens with specific information required to set Up the Fetch application for your use Far first time installations click on prev or ta change screens and save the settings Please follow all the steps in the guide to ensure all configuration items are complete Click the Saye Please enter your details here au will need call Sonic Client Services to register and obtain a User to access each af the Fetch Hosts Please enter your email address and the smtp server your email client Uses ta send email This may Your Name Detault Sonic Client User Name default Address Client Email Addres
28. lay Summaries AddiConfigure Hosts gt Click Refresh r 4 Fetch Fetch Hosts 2 5 0 20 10 2008 13 58 06 0009019661 wie update required 2 5 0 20 10 2008 13 58 06 0009019661 5 Logout succeeded session finished 000901 9661 25 0 20 10 2008 13 58 06 0009019661 7 7 fmshhedredquest sequence for SNP 2 5 0 20 1 0 2008 13 58 08 Dialler Ending dialler session no connection ta drop using system se 2 5 0 20 10 2008 14 20 34 Dialler C onnecting using the System network settings 2 5 0 20 10 2008 14 20 35 Caonnecting to Host webster f2 sonichealthcare carm 203 158 34 34 2 5 0 20 10 2008 14 20 35 2 5 0 20 10 2008 14 20 35 Starting FULL request sequence for SMP 25 0 20 10 2008 14 20 35 1 6 0 02 2 5 0 20 1 0 2008 14 20 35 0009019876 Login succeeded new session started OO09019876 2 5 0 20 10 2008 14 20 36 0009019876 Downloaded file SHP O0TOS pit OK 2 5 0 20 10 2008 14 20 36 0009019876 DownloadReceived file SP O0T1058 pit of length 2438 bytes 2 5 0 20 10 2008 14 20 36 0009019876 Ack1 OR 25 0 20 1 072008 14 20 37 0009019876 2 OR 25 20 10 2008 14 20 40 0009019876 Stored Summary for 1 test items OF 2 5 0 20 10 2008 14 20 40 0009019876 Download results available for collection 2 5 0 20 10 2008 14 20 43 0009015876 Downloading
29. le to establish connection 2 5 0 20 10 2008 16 26 59 0009021218 Retry 1 to upload orders 2 5 0 20 10 2008 16 26 59 ERROR Unable to establish connection 2 5 0 20 10 2008 16 26 59 0009021218 Retry 2 to upload orders 2 5 0 20 10 2008 16 26 59 ERROR Unable to establish connection 2 5 0 20 10 2008 16 26 59 0009021218 Retry 3 to upload orders 2 5 0 20 10 2008 16 26 59 ERROR Unable to establish connection 2 5 0 20 10 2008 16 26 59 ERROR Unable to establish connection 2 5 0 20 10 2008 16 26 59 ERROR Unable to establish connection 2 5 0 20 10 2008 16 26 59 ERROR Unable to establish connection 2 5 0 20 10 2008 16 26 59 0009021218 request sequence for SNP XX KXK KKK 5 2 5 0 20 10 2008 16 27 01 Dialler Ending dialler session no connection to drop using system settings Suggested fixes e Check your PC connections network connection modem connection phone line etc e Check Internet access e Start another download session Sonic Healthcare Limited Confidential 35 Fetch User Manual 7 3 5 Error writing results to the nominated location The following Client log extract indicates that the downloaded results were successfully received but they could not be delivered to the nominated location 2 5 0 20 10 2008 15 58 56 Dialle
30. n is used to set the scheduled times for automatic download Fetch Configurator his panel collects information for the built in scheduler which can be configured to automatically make download requests whilst the application is running in either hidden or active mode For each day you wish the schedulerto be active enter a start and finish time c in 24 hr format for he scheduled window and enter hours and minutes forthe period between downloads Start Finish Hours Minutes E Order min Active 08 30 1 8 00 1 30 08 30 1 8 00 1 30 10 08 30 1 8 00 1 30 10 08 30 1 8 00 1 30 10 08 30 1 0 00 1 30 10 08 30 1 8 00 1 30 10 ng 3n 1 2 00 30 10 Save Changes Hext Scheduled Download Event First available on following configured day e Set the schedule as follows for each day of the week you wish to schedule downloads o Enter the time for the first download Start and the time for the last download Finish o Enter the number of Hours and Minutes between each download o Enter the E Order upload frequency min 10 minutes 0 no upload o Click the Active box to enable the scheduler tick appears in Active box The example above would download results and upload E orders at 08 30 10 00 11 30 13 00 14 30 16 00 17 30 and 18 00 Monday to Friday and 08 30 10 00 11 30 and 12 00 on Saturday as well as upload
31. n to is not ticked click the box until a tick appears e Ifa Hostis ticked and you don t want to use it click the box until the tick disappears gt Click Next gt gt FetchHosts logs Pending Summary Fetch Configurator Welcome _ Userdetails_ Storage Hosts Schedule Summary his panel collects information for the builtin scheduler which can be configured to automatically make download requests whilst tie application is running in either hidden ar active mode Far each day you wish the scheduler to active enter a start and finish time HH MM in 24 hr format oar the scheduled window and enter hours and minutes for the period Between downloads Finish Minutes E Order min Actie Start Hours na nn 1 8 00 1 n ng na 1 2 00 sn a na nn 1 2 00 1 na nn 1 5 45 1 1 5 1 0 ng 15 1 5 45 sn Oo 1 2 00 1 3n na nn 1 8 00 1 lt prev sten s arz Next gt Hest Scheduled Download Ewent First available on following configured day gt Set the schedule for each day of the week you wish to schedule downloads e Enter the time for the first download Start and the time for the last download Finish e Enter the number of hours and minutes between each download e Enter the E Order upload frequency min 10 minutes 0 no upload e Click the Active box to e
32. nable the scheduler tick appears in Active box The example above would download results and upload E Orders at 08 15 09 30 10 45 12 00 13 15 14 30 and 15 45 every Wednesday and at 08 15 and 15 45 every Thursday as well as upload E orders every 10 minutes between downloads Sonic Healthcare Limited Confidential 14 Fetch User Manual gt Click Next gt gt gt Select the Internet connection you wish Fetch to use ss Main settings Fetch Hosts logs Pending Summary Fetch Configurator User details Use this panel to direct Fetch to use your preferred Internet connection setting lfiyour network connection requires a proxy to connectto remote hosts far normal internet use please enter the relevant details in the fieldz belowe These details should available from your network administrator Ifyou are unsure do not selectthis option Use existing connection Use my dialup below Sonic Direct Use Proxy to connect Host Port Username Password lt lt prev Sten 6 oF 7 Scheduled Download Ewent First available on following Configured day If you have an existing internet connection via your internal network o Click Use existing connection e o Ifyou access the Internet via a Proxy server you may need to tick the Use Proxy to connect box and enter the Proxy
33. oad request event in progress gt Click the Download Now from available Host s button ON Sonic Host webster f2 sonichealthcare com Request Started 28 09 2009 14 21 14 Request Finished 28 09 2009 14 21 19 Elapsed Time 4 Request Action Complete Download request event in progress If a successful download does not occur contact our support staff for assistance Sonic Healthcare Limited Confidential 17 Fetch User Manual 4 Modes of Operation The Fetch application can be run in any one of three different modes 4 1 Normal mode In the normal mode of operation the Fetch application is loaded and remains resident in the PC memory until shut down Downloading of Results will occur automatically if the scheduler is enabled Normal mode can be initiated by e Copying 21 Fetch or a Fetch Quiet to the Start Programs Startup menu E Startup ay Microsoft Office User s Guides d Fetch Quiet e Double clicking a Fetch or e Fetch Quiet from the Start Programs Fetch menu Fetch vA Uninstall Fetch Fetch Quiet 12 Fetch 5a Fetch 4 2 Run Once Mode In the run once mode of operation the Fetch application is started by the user It is loaded into memory runs a single download session and is then shut down Run once mode can be initiated by e Double clicking a Fetch Once from the Start Programs Fetch menu 12 Fetch vA Uninstall Fetch Fetch Quiet
34. of Summary files o Save files for a number of days gt enter number of days and highlight the days o Save the last of files gt enter number of files and highlight the number e Save Changes This button is used to save any changes you have made to the settings The button must be clicked to implement the changes you have made Sonic Healthcare Limited Confidential 22 Fetch User Manual 5 3 3 Hosts This selection is used to select or de select the available Sonic Hosts from which you wish to download Fetch Configurator User details Storage elect the Fetch Hosts you wish to download results from au must have authorisation fram each Fetch Host vau wish ta download results fram Douglass Hanky Moir DHM Barratt Smith Pathology BSP Wagga Pathology Capital Pathology CAP Southern Pathology SOP Melbourne Pathology MPP Tas Labs DSPL DSP suliran Nicolaides Pathology SHP Queensland X Ray QR Hunter Imaging Group HIG L LI L L ma LI m E m Sonic Clinical Institute Sch Save Changes Download request event in progress The Hosts can be selected de selected by clicking the box to add remove the V e Save Changes This button is used to save any changes you have made to the settings The button must be clicked to implement the changes you have made Sonic Healthcare Limited Confidential 23 Fetch User Manual 5 3 4 Schedule This selectio
35. p accessories rrae IrrMeori Sura gt C Inthe Start Menu Corpse C Onthe Desktop C Inthe Quick Launch Bar C Other Ghogse C Dant create icons Create Icons for All Users Zeri Cancel Previous gt Click Next Bl xi Pre Installation Summary EE Please Review the Following Before Continuing aid Product Name in Fetch LI mere Install Folder stain LEE C Program Files etch Shortcut Folder CADacuments and settings sitkao SONICHEALTH Start Menu ProgramsiF etch Fetch Disk Space Information for Installation Target Required 22 902 150 bytes Available 2 331 375 104 bytes Cancel M Previous gt Click Install Sonic Healthcare Limited Confidential 9 Fetch User Manual Installing Fetch Installing Java Runtime Environment gt Wait whilst Installer installs the Fetch programs LIMEN E E 15 Install Complete Congratulations Fetch has been successfully installed to Program FilesiFetch gt Press Dane to quitthe installer ty gera 6 Cancel di gt Click Done a 2 5 5 5 5 E Sonic Healthcare Limited Confidential 10 Fetch User Manua
36. r Connecting using the System network settings 2 5 0 20 10 2008 15 58 57 Connecting to Host webster f2 sonichealthcare com 203 18 34 34 2 5 0 20 10 2008 15 58 57 2 5 0 20 10 2008 15 58 57 FULL request sequence for 2 5 0 20 10 2008 15 58 57 JRE 1 6 0 02 2 5 0 20 10 2008 15 58 57 0009020852 Login succeeded new session started 0009020852 2 5 0 20 10 2008 15 58 58 0009020852 Error saving downloaded file SNPO109 pit C MDIN SNPO109 pit The system cannot find the path specified 2 5 0 20 10 2008 15 58 58 0009020852 Ack1 OK 2 5 0 20 10 2008 15 59 00 0009020852 Downloading Pending Data from server 2 5 0 20 10 2008 15 59 00 0009020852 Error saving Pending Data file SNPpend htm C MDIN SNPpend htm The system cannot find the path specified 2 5 0 20 10 2008 15 59 00 0009020852 No Other results available for collection 2 5 0 20 10 2008 15 59 01 0009020852 Processing messages from server 2 5 0 20 10 2008 15 59 01 0009020852 ORDER UPLOAD There were no orders to upload 2 5 0 20 10 2008 15 59 02 0009020852 Password change not required 2 5 0 20 10 2008 15 59 03 0009020852 Software update not required 2 5 0 20 10 2008 15 59 03 0009020852 Logout succeeded session
37. rogram closes all open sessions which have had no activity on them in the last ten minutes e Call our support staff to verify that you are authorised to access this Host e Wait ten minutes before re trying 7 3 4 Connection lost during session The following Client log extract indicates that the Client successfully logged onto the Host established a session but lost the connection during the session resulting in an incomplete session 2 5 0 20 10 2008 16 26 49 Dialler Connecting using the System network settings 2 5 0 20 10 2008 16 26 50 Connecting to Host webster f2 sonichealthcare com 203 18 34 34 2 5 0 20 10 2008 16 26 50 2 5 0 20 10 2008 16 26 50 eeeeseereeeeereee Starting FULL request sequence for 2 5 0 20 10 2008 16 26 50 JRE 1 6 0 02 2 5 0 20 10 2008 16 26 50 0009021218 Login succeeded new session started 0009021218 2 5 0 20 10 2008 16 26 50 0009021218 No Download results available for collection 2 5 0 20 10 2008 16 26 51 0009021218 Downloading Pending Data from server 2 5 0 20 10 2008 16 26 51 0009021218 Downloaded Pending Data file SNPpend htm 2 5 0 20 10 2008 16 26 51 0009021218 No Other results available for collection 2 5 0 20 10 2008 16 26 51 0009021218 Processing messages from server 2 5 0 20 10 2008 16 26 59 ERROR Unab
38. s Server Client Email Server Reset Password ome sten 2or7 Scheduled Download Event First available on following configured day gt Enter the name of your Practice in the Your Name box gt Enter the Username supplied by our support staff in the User Name box gt If you have an existing email account enter your email address in the Email Address box gt If you have an existing email account enter your email server in the Email Server box gt Click Reset Password box Sonic Healthcare Limited Confidential Fetch User Manual 12 gt Click Next gt gt Settings Fetch Hosts Fetch Configurator Welcome User details Storage Hosts Schedue_ Connection Summary Data Dir Set this ta the directory location on your local PC where you would like ta store the downloaded Result files Backup Dir foptional Downloaded Results files can also be backed up to this directory Leave the field blank ifvou dontwant a backup copy ofthe Result files Download Dir ath Backup Dir Upload Dir ar etchiuplaad Maximum age of backup files days 30 Maximum age for summary files days 30 Scheduled Download Event First available on following configured day Download Dir This field contains the directory location into which the downloaded result files are to be stored e Backup Dir This field contains
39. s will not effect the scheduler future downloads will continue to be controlled by the scheduler if it has been enabled If Fetch is currently running in the Hidden mode it will remain hidden during the download 5 1 4 Display Summaries Clicking Display Summaries will pop up the Summary window box The user can now view or print the current summary 5 1 5 Add Configure Hosts Clicking Add Configure Hosts will pop up the Hosts info window box The user can now edit or add Host information 5 1 6 View Log Clicking View Log will pop up the Log window box The log can now be viewed or printed 5 1 7 View Pending Data Clicking View Pending Data displays the status of any outstanding tests at the time of the last download Sonic Healthcare Limited Confidential 19 Fetch User Manual 5 1 8 About Clicking About will pop up a message box detailing the version of the Fetch Client application currently in use Click the OK button to close the box 5 1 9 Exit Clicking the Exit selection closes the Sonic Fetch application 5 2 User Selection Main OL Download request event in progress 5 2 1 Download Now from available Host s Clicking the Download Now from available Host s button will initiate an immediate download from all of the selected Hosts The session status is displayed in the lower window Sonic Healthcare Limited Confidential 20 Fetch User Manual
40. server details into the relevant fields o Click Next gt gt o Ce UE Settings Fetch Hosts Fetch Configurator User details lise this panel to direct Fetch ta use your preferred Internet connection setting fyour network connection requires a proxy ta connect ta remote hosts for normal internet use please enter the relevant details in the fields below These details should available from your netevork administrator Ityou are unsure do not select this aption C Use existing connection C Use my dial up below Sonic Direct Dial up Connection Settings Connect automaticalhy lt prev Sten sor7 mex Hest Scheduled Download Ewent First available on following configured da e Ifyou have a dial up internet connection o Click Use my dial up below e o ClickW to select an internet connection from the dialup list o Tick available dialup connection option boxes as required o Click Next gt gt e The third option Sonic Direct is available to users who have direct dial in access Sonic Healthcare Limited Confidential 15 Fetch User Manual Fetch Configurator Welcome User details_ Storage Hosts Schedule Connection Summary Configuration Summary simitphost Client Email Server name Default Sonic Client storage dataroot root cApath backup Upload cAFetchuploaad logfile sonic log hack
41. the directory location into which a backup copy of the downloaded result files are to be stored If the field is left blank no backup copy of the files is made e Upload Dir This field contains the directory location where files which are to be uploaded to the Host can be found This feature is currently not available but will be implemented in a future revision e Backup File retention Highlight the criteria number of days or number of files and enter a number e Summary File retention Highlight the criteria number of days or number of files and enter a number Change any of the above fields if required gt Click Next gt gt Sonic Healthcare Limited Confidential 13 Fetch User Manual Fetch Configurator User details Scheduie Connection Summary Select the Fetch Hosts you wish ta download results fram must have authorisation from each Fetch Host you wish to download results from Douglass Hanh Moir DHT Barratt Smith Pathology BSP Wagga Pathology CAG Hlawarra Radiology Group IRG Castlereagh Imaging CAs Capital Pathology CAP Southern Pathology SOP Melbourne Pathology MPP Clnipath CLI SHG SHG Diagnostic Senaices DSP Tasmanian Laboratory Sermices TI Pj eere step Het Scheduled Download Ewent First available on following configured day gt Select required Hosts Ifthe Host you require connectio
42. updays 30 backuptiles 99 backupchoice SsumMmMmarydays summarnfile s summarychoice connection autoaconnect na sonicconnectioanname sonic Uuseanyconnection Yes connectionpersist Yes connectmethod System dialp Send Contiguration To Sonic Healthcare Stop 7 of 7 Scheduled Download Ewent First available on following configured day e Ifthe settings displayed are not correct Click the lt lt Prev button to step back to the screen with the incorrect settings e Ifthe settings displayed are correct Click the Confirm button Fetch Hosts Fetch Configurator Welcome User details Storage Hests Schedule Connection Summary Configuration Summary simtphost Client Ernail Server name Default Sonic Client storage dataroot root backup upload cAFetchiuplaac logfile sonic log hackupdays 30 hackuptiles 99 hackupchoice days surmrmarnydaws 30 Summary gy summarychoice connection autoconnect sonicconnectionname sonic Uuseanyconnection Wes coannectianpersist Wes connectmethod System dialp Send Configuration To Sonic Healthcare Save Changes Scheduled Download Event First available on following configured day gt Click the Save Changes button gt Click the Main tab top left corner Sonic Healthcare Limited Confidential 16 Fetch User Manual ro 4 Fetch Settings h Hosts Downl
43. y the user to automatically download results and upload orders e Manual operation An immediate download of results and uploading of orders can be initiated by the user at any time e Practice Management System Downloads can be initiated from the user s Practice Management System e Multiple Sites Fetch can be configured to download results from multiple Sonic Healthcare entities in a single session e Summary Report A Summary report detailing recent Results deliveries can be displayed or printed as required e Pending Report A Pending report detailing undelivered orders still in processing e Transaction Log The Transaction log can be displayed or printed to assist in trouble shooting problems e Configuration file The user configuration file can be e mailed direct to our support staff to assist in trouble shooting problems e Application Updates New Fetch software revisions are automatically downloaded as they are released Sonic Healthcare Limited Confidential 5 Fetch User Manual 2 Fetch Client Hardware and Software requirements To install the Fetch application you will need a PC which meets the following minimum hardware and software requirements 2 Hardware requirements e IBM compatible PC e Pentium II 266mhz or faster e 64mb or more of installed RAM e CD Rom drive 30mb of available hard disk storage e Existing Internet access or a 56 k modem connected to the PC and an available telephone l
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