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4. Alignment & Troubleshooting

1. Same problem END occurs Dirty or dust around the NO Replace the Solve the problem under the recommended condition 10 32 degree Centigrade Check Terminals or contacts and transfer roller springs are misplaced gt Repair or replace transfer roller etc Check if the LED of PTL in front of the transfer roller is on when it presses the top cover switch on purpose gt f not replace PTL charge roller toner cartridge YES Clean the charge roller or replace step up device terminal after check NO YES v Internal blade or supplying part of the toner cartridge is defective gt Replace the toner cartridge Service Manual Samsung Electronics Alignment amp Troubleshooting Ghost Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Replace PTL assembly Is it regular interval of 94 3mm PTL lamp works OK YES Check HVPS contacts and HVPS s self output gt f failed repair replace HVPS Transfer voltage is set to standard YES Service Manual 4 76 Samsung Electronics Bias voltage is OK 450V Operating storage temperature is too low or not recommended Use the machine with recommended paper and at condition Is it regular interval of 54 3mm ls it regular in
2. YES YES v v Obstacles stuck on OPC s D R in the toner cartridge surface unit has the defect gt Clean the OPC and gt Replace the toner cartridge machine or replace toner cartridge When putting in out the drum cartridge scratch is made gt Replace the drum cartridge Service Manual Samsung Electronics Alignment amp Troubleshooting Trembling at the End When OHP Printing Recommended NO OHP film used P Use the recommended film YES When OHP printing does the fan temporarily stops and revolves Inserted over than 10 films into the MPF NO Use the recommended film YES v v When multi page OHP printng Other parts are touching the less than 10 films are fan and prevents it from guranteed Reduce the revolution number of films and re insert gt Check and repair after paper check LED if off Service Manual CD Samsung Electronics Alignment amp Troubleshooting Poor Fusing Grade After printing completed any error related fuser YES Both ends of thermostat open YES Y NO Replace thermostat and re test v Replace the control component on Main PBA Check any contact problem in thermistor and repair The machine placed under the severe low tempera ture for a long time YES v
3. LCD Brightness Adjusts the brightness of the touch screen e You can change the display language e Guides you to remove the USB memory devices from the machine Follow the instruction on the LCD This icon appears only when you connect an USB memory module Logout Logs out from the currently logged in account Usage Page Report You can print the report on the amount of printouts depending on the paper size and type Service Manual e Samsung Electronics Alignment amp Troubleshooting Job Status button When you press Job Status button the screen shows the lists of currently running jobs queued jobs and completed jobs Completed Job Current Job Active Notice No Job Name Status User Job Type 000 Copy JobJobName 0 Scanning JobOwner 0 Copy 001 Copy JobJobName_1 Scanning JobOwner_1 002 Copy JobJobName_2 Scanning JobOwner_2 003 Copy JobJobName_3 Scanning JobOwner_3 Copy 004 Copy JobJobName_4 Scanning JobOwner_4 Ds E ca ob oba Copy 1 2 Total 0 Current Job tab Shows the list of jobs in progress and pending Completed Job tab Provides the list of completed jobs Active Notice tab Displays any error codes that have occurred No Gives the order of jobs e Job Name Shows job information like name and type e Status Gives the current status of
4. When user selects General OP displays Machine Serial Number Network IP Address and Images since last call Diagnostics Infomation Fault History General Machine Senal HESI Nunaber Loc nd PNetvvork IP Address gt 000 000 000 000 Software Version __ Images since last call Usage Counters Semice Started 00 00 7000 lt HFSI High Frequency Service Items e Diagnostics gt Information gt HFSI When user selects General OP displays the list of HFSI High Frequency Service Items read from the MCB In the list there are Item Status Actual and Max Life Diagnostics Test Inforrnation Fault History Routines Genera Gmm E Status L Actual EERE Life ke ADF Roller Life Page Counter HF S1 ADF Rubber Pad Life Page Counter Check ee Pick up roller Life Page Counter Negative 200 000 300 000 Usage Counters Retard roller Life Page Counter Check HE ODE OA Transter Roller Life Page Counter Ort 222 AS 333 333 Service Manual Cc Samsung Electronics Alignment amp Troubleshooting User Behavior User can select one item in the list to reset the counter using Reset button or to edit the Max Life and threshold value using Edit button Items in this column are DADF Roller Rubber Pad Life Page T1 T2 T3 P up Roller Life Page Retard Roller Life Page Bypass Rubber Pad Life page Transfer Roller Life Page Fuser Rolle
5. Digital Printer Digital Printer Digital Printer Defective agitator in NO the toner supplying part of the toner cartridge gt Replace the toner cartridge OK after taking out and rocking the toner cartridge transfer charge developing voltage drops while printing When gray pattern printing irregular density persists Check if the guide deve YES YES YES spring works OK and repair repalce v Check high voltage output and repair replace terminals HVPS v It is over the guaranty life of toner cartridge Check the counter and replace it PTL lamp Woke Replace lamp YES NO Irregularity of toner supply from the toner cartridge gt Replace the toner cartridge Bad images around the no image area Any obstacles on the PTL lamp YES YES v v Clean the window of PTL Light distortion due to the mirror ruined or LSU s diffused reflection gt Replace LSU Service Manual C Samsung Electronics Alignment amp Troubleshooting White Spot Digital Printer Digital F rinter Printer Digixa Printer Digital 2 Too high voltage supplied due to the setting error of transfer voltage gt Adjust replace HVPS Transfer voltage is normal Is it regular interval of 94 3mm
6. Fax Houtines Service Manual Cc Samsung Electronics Alignment amp Troubleshooting Fax Routines Diagnostics Test Routines gt Fax gt Fax Routines For the behavior refer to Engine DADF Test Routines Diagnostics Exceeded Macamum number of selections Test Information Fault History Routines Code Test Name Copier 20 012 Sngl Tone 1100Hz Ln1 Ill Fax kaw 20 014 Sngl Tone 1650Hz L n1 Network 20 015 Sngl Tone 1850Hz Ln1 Other 20 016 Sngl Tone 2100Hz Ln1 20 020 Linel Linel 4 1 8 7 c Network NVM Initialization e Diagnostics Test Routines gt Network gt NVM Initialization Diagnostics i W CD Inttialization in progress Please wait Test infonmation Fault History Routines Service Manual Cc Samsung Electronics Alignment amp Troubleshooting e Diagnostics Test Routines gt Network gt NVM Initialization gt Initialize s Diagnostics initialization in progress Please wait Information Fault History Are you sure you want to initialize these Maii values r Press OK to begin the initialization Press Cancel to retum back to previous window Make sure that vou have saved SVM before proceeding u If you want to initialize the NVM values press OK button When press OK button SR shall show the initialization progress status and result When the result is get pop up window shall be disappea
7. Place the machine at normal temperature and re test Service Manual Samsung Electronics While printing the voltage of pin 60 of U36 CPU on Main PBA is 2 1V 2 6V YES Thermistor s NO contact is OK YES v Re assemble Open the top cover When black printing is the fuser NIP width is 3 0 3 5mm YES v thermistor Check if the hardness of P R and spring force is OK hardness 24 degree spring s force 3 Kg The paper used is too thick or contains too much cotton in it gt Re test with the recommended paper Alignment amp Troubleshooting 4 2 3 4 Malfunction Error Status Solution No power Check power is supplying If supplying power differs from machine s power Check fuse F1 open rating replace the machine Replace it Fuser Error 1 Thermostat open Detach AC connector and measure the resistane 2 AC wire open between pin 1 and 2 If it is megohm thermostat 3 Thermistor wire open is open Replace it 4 Main PBA Check bad connector contact or wire is cut Check thermistor wire and its connection Replace Main PBA Cover open When close Side cover check the Open Side cover and press the lever with pen lever is pressed If Controller detects cover close there is some Micro switch s contact mechanical trouble in Side cover and lever s CPU and relat
8. r 04 LSU P 05 Option Interface A 01 Feeder Fault Counters 02 Fuser 06 CRU User shall select one item in the list at a time and multiple selection shall not supported User can select Non Zero or All By default Non Zero shall be selected When press OK Fault Counters Detail Window shall be displayed Service Manual ca Samsung Electronics Alignment amp Troubleshooting j gt Diagnostics CX Information Fault History Hb Jk Fault Log Code Description Value 06 001 Toner Empty 10 Fault Counters Fault Counters Detail window shall display Fault code description and value counter among the selected Fault Group Items of displayed Fault codes are different based on the selection of Non Zero or All When selected Non Zero Fault codes in the selected Fault Group having non zero counter shall be displayed When selected All all Fault codes in the selected Fault Group shall be displayed Display order of Fault code is upward Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 8 7 Test Routines Tab 4 1 8 7 a Copier NVM Read Write e Diagnostics Test Routines gt Copier gt NVM Read Write formation Fault History UN NVM Name M 107 030 110 070 05 700 ADF Roller Life Page Counter 05 710 ADF Rubber Pad Life Page Counter Edit button shall be disab
9. are in place and presseure remove burrs if roller any YES YES gt Remove the factors of jam Remove the fuser remove the paper and replace the pressure roller if necessary Remove any factors The paper Severe skew NO came out through Check the input path when feeding between fuser and to the fuser such as developer mis assembly YES Adjust the paper guides to fit the Too thin Check guide transfer paper width or sensitive paper to is grounded Check static electricity the shutter prevents The force of springs pressing the feeding developer is weak gt Check guide DEVE Use the recommended paper Service Manual Samsung Electronics Alignment amp Troubleshooting 4 2 3 5 The cause and solutions of bad environment of the software NOTE Always try to an internal page and a copy to be sure that the machines is working and the problem is related to SW 4 2 3 5 a The printer is not working 1 Description While Power turned on the printer is not working in the printing mode Check and Cause Solution 1 Check if the PC and the printer is 1 Replace the printer cable If the problems not solved even after the cable properly connected and the toner replaced check the amount of the remaining tone cartridge installed Check if the connection between PC and printer port
10. Alignment amp Troubleshooting m Description of ENGINE JAM type Simplex Leading edge of media does Jam 0 not arrive at registration within a Pull out cassette certain time after pick up If fails Remove jammed paper at a time it tries pick up again Leading edge of media does not 1 Open front cover Jam 1 arrive at Exit Sensor within a Pull out toner cartridge certain time after registration Remove jammed paper Open rear cover Trailing edge of media does not Pull down jam lever on fuser Jam 2 leave Exit Sensor within a certain unit and open fuser cover time after touching registration Remove jammed paper from r K exit m Description of ENGINE JAM type Duplex 1 Open rear cover 2 R d er Ducie Trailing edge of media leaves OR i ee P Exit Sensor and does not arrive Jam 1 1 Pull out duplex unit at Duplex Sensor 2 Remove jammed paper from duplex unit 1 Open rear cover Leading edge of media does 2 Remove jammed paper Duplex not arrive at registration within OR Jam 0 a certain time after touching 1 Pull out duplex unit Duplex Sensor 2 Remove jammed paper from duplex unit Service Manual Samsung Electronics Description of DADF JAM type PAPER EMPTY SENSOR a 1 Open DADF open cover 2 Remove jammed paper OR 1 Open DADF open cover and Lift up DADF middle cover 2 Remove jammed paper Document Jam All case of DADF Jam Sa
11. By default Start Stop Stop All shall be disabled Start button shall be enabled when selected item is not running Multiple selection shall not be supported Stop shall be enabled only when the selected item is running Stop All shall be enabled when there is any running test item Back button shall be disable when there is any running test item Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 8 7 b Fax NVM Read Write Diagnostics Test Routines gt Fax gt NVM Read Write i 2 Diagnostics Exceeded Maximum number of selections Information Fault History Y gt i Read Write Protocol Report en Fax Network NYM Initialization Fax Routines For the behavior refer to Copier NVM Read Write 2 k w sv J Information x Test Rout ines Copier Code 20 100 Redial Attempts 20 110 Redial Interval 20 200 Pause Dial Time 20 300 Ring On Time Service Manual ez Samsung Electronics Alignment amp Troubleshooting For the behavior refer to Copier NVM Read Write Edit A Diagnostics Information x Test Routines Copier Default 5 Fax Hetwork gt Uther gt NVM Initialization Diagnostics Test Routines gt Fax gt NVM Initialization By default none of items is selected and Initialize button shall be disabl
12. Check the Motor Driver in Driver e f any driver is defective replace it PBA Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 2 4 1 b PC Scan PROBLEM ITEMS TO BE CHECKED HOW TO SOLVE USB cable installed Reboot after reinstallation of the TWAIN driver PBA Defective image Check shading profile Remake shading profile in the tech mode Quality Check the gap between original and The gap above 0 5mm can cause a blurred scanner glass image Check printing quality e See Print troubleshooting Abnormal noise Check the Scanner Motor and any Check the right position of the Scanner Motor mechanical disturbance and check the any mechanical dis turbance in the CCD carriaging part Check the Motor Driver in Driver e f any driver is defective replace it PBA Service Manual e Samsung Electronics Alignment amp Troubleshooting 4 2 4 2 FAX 4 2 4 2 a FAXITELEPHONE Precautions PROBLEM ITEMS TO BE CHECKED HOW TO SOLVE TEL LINE e When you press OHD key a insert it correctly into the connection jack CANNOT BE a Check line cord connection called line ENGAGED b Check MAIN LIU harness and b Replace defective parts NO DIAL TONE CN2 of the LIU PBA Cannot MF dial Check MAIN LIU harness Replace defective parts MF dial is Check the LIU PBA Replace LIU PBA possible but not DP dial Defective fax Check MAIN LIU harness Repla
13. No Lists the number in order for application programs Application Shows the available application programs from your computer e Select Moves to the application program you have selected Service Manual Cc Samsung Electronics Alignment amp Troubleshooting Scan to Server P Ready to Scan X Fax Number should have more than one digit Advanced Image Output 391 No Server 1 FirstServerS 2 SecondServerS Lm 3 ThirdServerS gt 2 4 FourthServerS aoe EE Resolution 6 SixhServerS xd e SMB Sends the scanned file to SMB Press SMB for that option FTP Sends the scanned file to FTP Press FTP for that option e No Index number which you entered in SyncThru Web Service Server Alias name which you entered in SyncThru Web Service Duplex Selects whether the machine scans on one side of the paper 1 Sided both sides of the paper 2 Sided or both sides of paper but back is rotated 180 degrees 2 Sided Rotate Side 2 Resolution Selects the scanning resolution value Back Returns to the previous screen Quality Adjusts the display quality of the scan output File Format Selects the file format of the scan output e Scan Preset Automatically changes some scan options such as file format resolution and more You can adjust options to fit each specific purpose Back Returns to the previous screen Advanced tab 2 Ready
14. Printer setting Configure various machine settings in the Printer Settings Utility window Some machines do not have this feature If you connect your machine to a network the SyncThru Web Service window appears instead of the Printer Settings Utility window 5 Driver Setting Set all of the machine options you need in the Printer Preferences window This feature is available only for Windows Opening the Troubleshooting Guide Find solutions for error status problems by using the troubleshooting guide Right click in Windows or Linux or click in Mac OS X the Smart Panel icon and select Troubleshooting Guide Using Printer Settings Utility Using the Printer Settings Utility you can configure and check print settings 1 Right click in Windows or Linux or click in Mac OS X the Smart Panel icon and select Printer Setting 2 Change the settings 3 To send the changes to the machine click the Apply If your machine is connected to a network the SyncThruTM Web Service window appears instead of the Printer Settings Utility window Using On screen Help File For more information about Printer Settings Utility click Service Manual Cc Samsung Electronics Alignment amp Troubleshooting 4 2 3 Error Message Messages appear on the control panel display to indicate the machine s status or errors Refer to the tables below to understand the messages and their meaning and correct the problem if necessary Messages and
15. blink once when powered on NO Fuse of SMPS if open Replace the fuse YES v Shortage on NO The connection BV and Put in the the OPE panel error between GND or between ps abies cartridge board controller board 24V and and panel board GND or malfunction YES YES of boards Replace the boards Repair replace the Remove the shortage Detect failure due to the board or replace the board board which detects side cover open or switch error gt Replace the board or switch Service Manual C Samsung Electronics Alignment amp Troubleshooting Fuser Error Service Manual Measure the resistance at the both ends of AC Con no 2 of the SMPS board Line with covers open NO Less than 10W YES v Thermostat is open due to the heat etc gt Replace the thermostat v Remove the covers NO Check CN26 of the main board p Re assemble the connector Is the conector inserted right ways Check CN23 of the main board NO Is the conector inserted right ways p Re assemble the connector Fuser Error eliminated END p Replace the main board Samsung Electronics Alignment amp Troubleshooting Paper
16. connected to Frame Does the video data line to LSU transit to High Low when printing The mirror in LSU might be misplaced so the light path to the OPC deviates gt Repair or replace LSU or remove any defective matters in the machine gt next page Retest after replacing the connector or controller board Repair or replace the GND terminal Check the path between Main board and HVPS Repair or replace the defective component or board Alignment amp Troubleshooting Transfer voltage OK on the transfer roller NO shaft YES Are the NO Repair or replace terminal correct Replace HVPS or repair defective component lt Developing 450V and supplying NO Is the connection NO p Repair or replace terminal 600V voltage terminal OK are OK YES YES Replace HVPS or repair defective component Y D th Transfer roller might be out of its location diris over NO gt Locate the roller into its place the toner s guaranty gt life This could occurs when he power of LSU is low or the density is low due to the obstacles on the window M gt Replace LSU or clean the window Replace the toner cartridge Service Manual Samsung Electronics Alignment amp Troubleshooting All Black Che
17. ground and the ground spring attached frame Confirm stable ground Unless bad ground detach cabinet check where is bad point Adjust LSU or replace it Normal Dev bias 450V Shake toner cartridge and print If a like good toner is empty Test engine test pattern replace Main PBA LSU light power check is difficult Compare with new one and check Check toner and the toner cartridge counter 3 4 Measure all high voltage output Leakage toner cause bad contact and increase contact resistance Clean contaminated area Service Manual C Samsung Electronics Alignment amp Troubleshooting Error Status Check Solution Dark image 1 LSU light power normal Check the rated level and replace 2 Bias voltage output is high Set to power rating 3 Video data is always supplied Replace defected board 4 Bad high charge voltage contact Check the charge voltage or change the drum cartridge Background High voltage output is normal Adjust to the rated status 2 C R of drum cartridge is Replace drum cartridge Digital Printer contaminated Digital Printer Digital Printer Digital Printer Digital Printer High voltage output Check every high voltage Pre Transfer Lamp 2 Check the turn on PTL LED crash Digital Printer Bad high voltage contact Clean the inside machine or replace Digital Printer drum cartridge Digital Printer Digit
18. is proper If you use 2 Printing is nor working in the Windows windows check if the printer driver in the controller is set up If the printer 3 Check if the printer cable is directly driver is properly set up check in which program the printing is not working connected to peripheral devices The best way to find out is to open the memo pad to check the function of printing If it is not working in a certain program adjust the setup the program requires Sometimes the printout is normal within the Windows basic programs but it s not working in a particular program In such case install the new driver again If not working in the Windows basic program Check the setup of the port of CMOS is on ECP And check the address of IRQ 7 and 378 If the scanner needs to be connected to the printer first the remove the scanner from the PC to see if the printer is properly working alone 4 2 3 5 b The printer is not working 2 Description After receiving the printing order no response at all or the low speed of printing occurs due to wrong setup of the environment rather than malfunction of the printer itself Check and Cause Solution 1 Secure more space of the hard disk Not working with the message insufficient printer memory means hard disk 2 Printing error occurs even if there is space problem rather than the RAM problem In this case provide more enough space in the hard disk space for the hard disk Secure more space
19. menus on the display screen Refer to the following table NOTE Some menus may not appear in the display depending on options or models If so it is not applicable to your machine Main screen The main screen is shown on the display screen on the control panel Some menus are grayed out depending on your model Copy Menu Map ID copy Edge Erase N Up Off Poster Copy Border Erase Small Original Hole Punch Erase Book Center and Edge Erase Erase Background Original Size Reduce amp Enlarge Duplex Output Clone copy Book Copy Original Type Booklet Darkness Paper Supply Covers Off Transparencies Auto Enhance Erase Margin Shift Off Auto Center Custom Margin Scan Enhance Fax Menu Map Address Original Size Original Type Duplex Delay Send Darkness Resolution Priority Send Erase Background Polling Color Mode Mail Box Service Manual C Samsung Electronics Alignment amp Troubleshooting Scan Menu Map Basic No Basic Address Application SMB Server List Duplex Select FTP Server List Resolution Duplex Advanced Resolution Original Size Advanced Image Original Size Original Type Image Color Mode Original Type Darkness Color Mode Erase Background Darkness Scan to Edge Erase Background Output Sacn to Edge Quality Output File Format Quality Scan Preset Scan Preset File Format Stored Documents Menu Map Detail Edit Delete Delete All Print USB Menu Map USB Format USB Prin
20. until user select one item in the list Selecting Edit button causes edit window to be displayed There are two input filed for Maximum Life and for Threshold i 2 Diagnostics Inf orrnation amp Fault History NE General To change setting value select a field and HESI enter anew value using the hard keypad Software Version Maximum Life 300000 Usage Counters Threshold o6 gt hut Each data field shall display default value or the last saved value entered by the service engineer The data field shall support the numeric characters of O to 9 The hard keypad characters of phone and are not supported and shall generate an invalid entry message if selected The hard keypad characters of c shall delete all characters displayed within the selected data field By selecting Cancel window moves back to HSFI window without saving user s setting By selecting OK button window moves back to HSFI window saving user s setting Threshold value shall not be greater than Maximum Life Software Version e Diagnostics Information2 Software Version When user selects Software version OP displays the version of the Main Controller Image Output Terminal User Interface Network Controller Document Feeder Tray 2 Firmware Tray 3 Firmware wm Diagnostics 9 Infomation Fault History General Version kermi image Outp
21. used window image is not fixed image from the specification point of view Acquire detail information from script Window image is just example image will be implemented 4 1 8 2 How to enter diagnostics mode 1 Press 1 2 3 key on dial pad simultaneously 2 Enter password 1934 3 Press OK button gt Diagnostics Login Password lt 4 4 1 8 3 How to exit diagnostics mode By pressing the Home button exit Diagnostics mode When exit Diagnostics mode a popup window shall display By default Reset Counters is No Reboot Copier is Yes gt Diagnostics Reset Reboot Counters Copier ED Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 8 4 Diagnostics Menu Map Information General Machine Serial number Network IP Address Images since last call Service started HFSI Software version Usage Counters Fault History Fault Log Fault Counters Test Rountines Copier NVM Read Write NVM Initialization Engine DADF Routines Fax NVM Read Write NVM Initialization Fax Routines Protocol Report Network NVM Initialization Other Print Test Pattern Shading Test Scan Edge Test Memory Clear Print Report Reset Admin Password Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 8 5 Information Tab Information tab provides detail information of the machine General Diagnostics gt Information gt General
22. Alignment amp Troubleshooting 4 Alignment amp Troubleshooting This chapter describes some of the main service procedures including Clearing paper jams Using the Diagnostic mode How to firmware upgrade Iroubleshooting etc 4 1 Aliqnment and Adiustments 4 1 1 Paper path Engine Part Roller Exit Roller Heat Roller Transfer Roller Pressure www W 3 Duplex Roller Pickup Service Manual Samsung Electronics 4 1 2 Clearing Paper Jams Occasionally paper can be jammed during a print job Some of the causes include The tray is loaded improperly or overfilled The tray has been pulled out during a print job The front cover has been opened during a print job Paper was used that does not meet paper specifications Paper that is outside of the supported size range was used If a paper jam occurs LCD window will show it s speeds Find and remove the jammed paper If you don t see the paper open the covers Do not use a pinset or a sharp metal tool when removing a jam The covering of a metal part can be removed which can cause an electric leakage Description of ENGINE JAM type Layout 1 JAM 0 Paper empty sensor Feed sensor 2 JAM 1 Feed sensor Exit sensor 3 JAM 2 Exit sensor 4 Duplex Jam 1 Duplex sensor 5 Duplex Jam 0 Duplex sensor Feed sensor DUPLEX SENSOR 1 PAPER EMPTY SENSOR Samsung Electronics
23. Jam Mis Feeding Sounds the gt Replace boards The solenoid defected gt Replace it The Main PBA board defected The pick up unit is p assembled wrong gt Re assemble or replace the unit solenoid on when starts print lig Does the NO paper move paper move more than NO Feeder NO sensor is assembled Too many papers in the feeder YES v The sensor and reverse YES v Switch them fit the paper width Paper end curled gt Main PBA defected gt Repair replace Reduce the amount and re test Paper guides Take out the paper and re insert YES lt NO mw Does the extender pulled out Pull out the extender m Use the recommended and quality paper Recommendation Use the MPF for the thick paper such as envelope Service Manual C Samsung Electronics and cardstock Alignment amp Troubleshooting Paper Jam Jam 1 Paper NO Paper Check the actuator exists and its stopped before stopped before operation and around the Main PBA the OPC the fuser gt Replace YES YES Check the LSU and Check the roller if it has the defect Is the paper NO NO and ribs of fuser replace it rolled around the multiple pages
24. al gt Ready to Fax Fax No 919986187 Invalid Password Basic Advanced image ds fi 1 5555 Address 558 Individual S 3 SJ 4 lt gt S 5 KI6 Resolution Km lt Standard gt EXEC Basic Tab e Fax number input area Shows the recipient s fax number using the number keypad on the control panel If you configured the phone book press Individual or Group Add No Lets you add more destinations Deletes the last digit entered C Removes all digits of the selected entry e Remove Removes the selected fax number entry Remove All Removes all the fax numbers in the input area Address Picks up the frequently used fax numbers directly from your machine or from SyncThru Web Service Duplex Selects whether the machine send faxes one side of the original both sides of the original Resolution Adjusts the resolution options Advanced Tab Original Size Selects the size of the original document Press OK to update current setting Delay Send Sets the machine to send a fax at a later time without your intervention Priority Send Sends an urgent fax before reserved operations Polling Used when the receiver requests the document to be faxed remotely at sender s absence or vice versa In order to use the polling function the originals must be previously stored in the machine Mailbox Used to store a received
25. al Printer Digital Printer Stains on back of Contamination of transfer roller Clean the transfer roller with vacuum paper Stains of paper path cleaner Pressure roller s contamination Clean the area of paper path with cloth or air cleaner Remove fuser and replace it Poor Fusing Use recommended paper Should use recommended paper Check fusing temperature Check engine controller board If you The machine was under the low have not thermometer measure the tempera ture for a long time thermistor voltage to CPU If 2 3V 5 in printing CPU works well Then disassemble fuser and check the thermistor contact and thermistor Re check after putting the machine in the warm place for certain period Partial blank image 1 Toner is low Replace Toner cartridge not periodic The toner cartridge is out of position 2 Checkand adjust Service Manual C Samsung Electronics Alignment amp Troubleshooting Error Status Partial blank image periodic Different image density left and right Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Horizonral band Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer 1 Develop roller scar or particle 2 Scar or particle 94 3 mm 3 Transfer roller scar or particle 56 6 mm 1 Charge roller s pressure force unbalance 2 Dev roller and OPC or Dev roller and bla
26. amsung Electronics Alignment amp Troubleshooting 4 1 8 6 Fault History Tab Fault History provides an error information occurred Fault Log Diagnostics gt Fault History gt Fault Log Fault log window shall display errors occurred while the product was operating Diagnostics Test Routines Fault Log Code Date Time Description A O6 001 12 13 06 21 44 23 Toner Empty Fauk Counters Infonmation Fault History 06 004 oOF 11 04 01 06 25 DADF Duplex Feeding Jam 12 000 06 17 03 02 24 23 Tray 1 Mismatch 43 006 05 18 02 22 04 22 DHCP Server Error 21 018 10 23 01 12 43 02 Tray 2 Paper Empty ME Diagnostics gt Fault History gt Fault Log gt Clear e When selecting Clear button Pop up will be displayed If you want to delete the Fault history touch the OK button Diagnostics Information Fault History noU The Fault Log history will be cleared Touch OK to delete the history or touch Cancel to retum to the fault Log windows Service Manual D Samsung Electronics Alignment amp Troubleshooting Fault Counters Diagnostics gt Fault History gt Fault Counters Fault counters window displays Fault group with number and name They are 01 Feeder 02 Fuser 03 Motor Fan e 04 LSU 05 Option Interface e 06 CRU 07 Finisher e 08 DADF Diagnostics Test Infommation Fault History Routines Faut Log anar
27. as file format resolution and more You can adjust options to fit each specific purpose Back Returns to the previous screen Service Manual Cc Samsung Electronics Alignment amp Troubleshooting 4 1 6 5 Understanding the Stored Documents screen Public Secured User Name File Name Date v Page l DINER as NN Value 1111 FirstRoww 2001 2 3 3 Value 1111 FirstRoww 2001 2 3 5 Value 1111 FirstRoww 2001 2 3 Value 1111 FirstRoww 2001 2 3 9 Value 2222 Second Roww 2011 2 3 2 Public tab Shows the job list of delay print and store print job e Secured tab Shows the job list of secure print secure receive and secure store print job User Name Shows the user name who registered the job File Name Shows the job name which is registered as the job information For the computer printing the file name shows Date Shows the date of the job registered Page Shows the total page number of the job Detail Pops the separate message showing the basic job information with the file size the paper size and the paper type as well Edit Lets you to modify the file name Delete Deletes the selected list Delete All Deletes all the list Print Prints the selected list Service Manual Cc Samsung Electronics Alignment amp Troubleshooting 4 1 6 6 Understanding the USB screen When USB memory is inserted into the USB memory port on yo
28. ce the toner cartridge Preventive obstacles through the path between OPC of Check both if the toner cartridge s toner cartridge and LSU prevent the counter is over its guaranty and path gt Remove the obstacles amount of the toner material gt Replace the toner cartridge Service Manual Samsung Electronics Alignment amp Troubleshooting Dark Imaqe NO Dark selected via RCP n Change to Normal and test NO Same at Normal P END orks correctly NO Repair or replace the defective with 450V of Bias gt component Toner over supply due to the NO adjustment fault of metering blade in toner cartridge gt Replace toner cartridge Works correctly after replaced LSU The power of LSU is set high or internal problem gt Replace LSU or adjust volume Service Manual Cu Samsung Electronics Alignment amp Troubleshooting Barkground Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Recommended paper used YES Adjust voltage or replace HVPS Repair or replace after checking the terminals contacts Transfer charge and developing voltage are OK Operating storage atmosphere is too high temperature humidity Print 20 to 30 pages using the recommended paper
29. ce defective parts transmission e Check hook off Refer to TEL e Refer to TEL LINE CANNOT BE ENGAGED LINE CANNOT BE ENGAGED above above Replace main PBA if abnormal Check transmission path and Replace LIU PBA reception path of the LIU PBA Replace main PBA Defective s the ring checked Replace LIU PBA if it cannot be checked automatic fax Refer to Defective Transmission Refer to Defective Transmission reception Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 2 4 3 Print Quality Error Status Vertical black line and band Vertical white line Digital Printer ijikal F rinter Printer D gi a Pririter Digital rinter No image Light image Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer Bad blade of Toner cartridge LSU Bad cleaning blade of drum cartridge LSU window contamination Toner cartridge GND OPC is well grounded LSU running well Bias voltage is normal Lower toner Is there video data from Main PBA LSU light power normal Enough toner High charger voltage Lower bias voltage Contamination of high voltage contact Transfer volatge and roller Solution Change Toner cartridge Replace LSU Replace drum cartridge Clean LSU window If not LSU change Toner cartridge Measure the resistance between frame
30. ck the path among video NO p controller engine board HVPS LSU for the shortage or open gt Repair or replace the boards Does the video data line to LSU transit to High Low when printing All black in NO printing area YES YES Replace LSU Is charge voltage supplied from HVPS NO p Repair or replace HVPS YES Is the Hsync signal received in LSU NO p Replace LSU YES v Charge part s contact is bad gt Repair or replace the drum cartridge Service Manual Samsung Electronics Alignment amp Troubleshooting Vertical White Line Band Digital Printer Digital F rinter Di ita Printer Digixa Printer Digital rinter The ribs in fuser or toner on the roller may invoke the image NO problem gt Replace the fuser cover or the defective part Check if the printout is still has the same problem even right after passed through the transfer roller White line missing definitely The image is originally black or the YES black part is far close to the top YES gt Use the pattern which has the image below bigger than 10mm from the top v v Dirt of dust stuck onto the Toner material might be stuck to window of internal lens of LSU blade in the developer inside and it gt Clean it or replace LSU prevents toner supply gt Repla
31. de s pressure force unbalance 3 Transfer roller s pressure force unbalance of each side 1 Unstable high voltage contact 2 Charge roller s contamination 3 Contamination of heat roller 4 Malfunction of LSU Solution Replace toner cartridge Replace drum cartridge Replace transfer roller Replace drum cartridge Replace toner cartridge and drum cartridge Check left and right spring of transfer roller and the spring pressing the toner cartridge inside the machine Clean each contact and check good contact Clean charge roller Replace fuser unit Check Main PBA sso 5 4 68 Service Manual Samsung Electronics Alignment amp Troubleshooting Abnormal Image Printing and Defective Roller Roller Abnormal image period Kind of abnormal image L ene sm Transfer Rater 4Limm side contaminatonfranter faut Bakspiansergos 2 Bleck side contamination Service Manual C Samsung Electronics No Image No image Self test pattern prints Alignment amp Troubleshooting Aon Self testing Check connection to computer or replace controller Service Manual Cu Samsung Electronics is possible Take out the cartridge and prepare the tester for electronic connection Is the OPC terminal of machine is well
32. during duplex printing Paper has jammed during duplex printing Paper has jammed in the fuser area Paper misfed from multi purpose tray Remove the jammed paper in DADF Remove the jammed paper in DADF Open the side door and remove the jammed paper If there is not jammed paper but the error message is occurred check the duplex sensor Component Test Open the side door and remove the jammed paper If there is not jammed paper but the error message is occurred check the duplex sensor Component Test Open the Side door and remove the jammed paper If there is not jammed paper but the error message is occurred check the Exit sensor Component Test gt Sensor Read gt Ex value If pick up roller does not rotate check the pick up clutch If Pickup roller is rotating but the paper is not feeding replace the pick up rubber Check the feed sensor If it is defective replace it Service Manual C Samsung Electronics Alignment amp Troubleshooting Paper Jam in tray1 Paper has jammed in the feeding area 1 If pick up roller does not rotate of the tray check the pick up clutch If Pickup roller is rotating but the paper is not feeding replace the pick up rubber Check the feed sensor If it is defective replace it Paper Jam in tray2 Paper has jammed in the feeding area 1 Open the side door and Tray2 door of the tray and remove the jammed paper If there i
33. each job User Provides user name mainly computer name Job Type Displays details of the active job such as job type recipient phone number and other information Detail Shows the detailed information of the selected option on the Current Job Completed Job and Active Notice list Delete Removes the selected job from the list Delete All Removes all the jobs from the list Close Closes the job status window and switches to previous view Power Saver button When the machine is not in use save electricity with the provided power save mode Pressing this button puts the machine into power save mode If you press Power Saver button for more than two seconds a window appears requesting that you turn the power off If you choose Yes the power is turned off This button can also be used to turn the button on _ seen NN The machine is not in the power save mode e The machine is in the low power save mode Blue machine is in the power save mode Blink The machine is in the ready power save mode Interrupt button When you press Interrupt button the machine goes into interrupt mode which means it stops a printing job for urgent copy job When the urgent copy job completes the previous printing job continues _ Off The machine is not in interrupt printing mode Blue On The machine is in interrupt printing mode Service Manual eC Samsung Electronics A
34. ed There shall be Back button Diagnostics Indialization in progress Please wait Test Information Fault History Boutines r Copier All Fax NVM a IUUD Fax Fax SA KO All Fax Directories Settings MY MI i M M Oo v A lt lt 4 a a Network a Other Fax Job b di Ba Service Manual Samsung Electronics Alignment amp Troubleshooting e Diagnostics Test Routines gt Fax gt NVM Initialization gt Initialize Diagnostics Initialization in progress Please wait fonmnnation Fault History Are you sure You warnt to initialize these NIV values Press OK to begin the initialization Press Cancel to return back to previous windows Make sure that vou have saved MY MI before proceeding T If you want to initialize the NVM values press OK button When press OK button SR shall show the initialization progress status and result When the result is get pop up window shall be disappeared Protocol Report e Diagnostics Test Routines Fax Protocol Report When selecting Protocol Report the sub item will be displayed By pressing the print you can print the protocol report f Diagnostics CUM initialization in progress Please wait Information Fault History Copi Tw ue Le Fax Other
35. ed circuit assembly If not so there is electrical problem Jam 0 Check where Jam 0 happens Check whether solenoid is working or not by using Paper is not picked up Engine test mode Paper is located in feed sensor Check feed sensor malfunction Happened when inserting specific Re try inserting a fewer papers papers such as envelope into the e fan the papers and align MPF Multipurpose Paper Feeder take out the loaded papers and insert them Happened when inserting specific reverse direction papers such as envelope into the lake out the loaded papers and insert them Manual Feeder reverse direction Is the Stacker Extender is folded inserted papers as recommended for Manual out Feeding Does not the Guide Adjust distort the When loading tap the papers until paper detect papers sensor senses loading When using long papers use the Stacker Extender Adjust Guide to fit the paper width Jam 1 Paper is stopped in just after of fuser Itis mostly resulted from double feeding unit Check paper is well stocked in feeder Check feed actuator position and actuator s operating There may be stiff movind or double reflection If not so check the operation of feed sensor by Engine test mode Check exit lever operation Remore jam and check actuator moving by hand If actuator is too stiff paper is wrapped around the heat roller Remove obstacles or replace Service Manual C Samsung Electronics Alignment a
36. elope pressing device check the UI connector If the problem persists replace the OPE board If ther problem persists replace the maina board Check the IP address or obtain a new IP address Replace the toner cartridge Check the connection between the CRUM connector of the toner cartridge and Set Replace the toner cartridge Replace the toner cartridge Replace the toner cartridge 1 Remove the paper on outbin tray 2 Check the Outbin Full Senosr Component Test gt Sensor Read gt OB value Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 2 4 Solution 4 2 4 1 Scanner 4 2 4 1 a COPY PROBLEM ITEMS TO BE CHECKED HOW TO SOLVE White copy Check the Scan Cover open e Room light can transit a thin original Check shading profile Remake shading profile in the tech mode Black copy Check the CCD problem in Main Check the CCD harness contact PBA Check shading profile Remake shading profile in the tech mode Defective image Check shading profile Remake shading profile in the tech mode quality Check the gap between original and The gap above 0 5mm can cause a blurred scanner image Check printing quality e See Print troubleshooting Abnormal noise Check the Scanner Motor and any Check the right position of the Scanner Motor mechanical disturbance and check the any mechanical dis turbance in the CCD carriaging part
37. ervice Manual C Samsung Electronics 4 2 Troubleshootin Alignment amp Troubleshooting 4 2 1 Procedure of Checkinq the Symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer No Power No N Power Module error M Yes Main PBA error LCD Panel error No Yes Refer to Yes No Refer to Solution Yes ND gt of 4 2 3 3 Print Quality Error Massage Chapter 4 2 2 gt Service Manual Samsung Electronics Alignment amp Troubleshooting 4 2 2 USING THE SMART PANEL PROGRAM Smart Panel is a program that monitors and informs you of the machine status and allows you to customize the machine s settings Smart Panel is installed automatically when you install the machine software To use this program you need the following e Windows Check for windows operating system s compatible with your machine e Mac OS X 10 3 or higher Linux Check for Linux systems that are compatible with your machine Internet Explorer version 5 0 or higher for flash animation in HTML Help Understanding Smart Panel If an error occurs while printing Smart Panel appears automatically showing the error You can also launch omart Panel manually Double click the Smart Panel icon on the Windows task bar in Windows or Notification Area in Linux You can also click it on the s
38. fax or originals in the machine memory which are ready to be polled You can use a mailbox on the same machine you are using or the one on a remote machine Each mailbox has a corresponding mailbox number name and password Back Returns to the Basic tab Image Tab Original Type Enhances the fax quality based on the type of the original document being scanned Darkness Adjusts the level of lightness or darkness of the fax Erase Background Reduces dark backgrounds or paper patterns as in newspaper originals Color Mode Selects whether the user sends the fax in mono or color Back Returns to the Basic tab Service Manual ec Samsung Electronics Alignment amp Troubleshooting 4 1 6 4 Understanding the SCAN screen To use the scanning feature press Scan on the Main screen If the screen displays an other menu press home button to go to the Main screen Ifthe message asking Auth ID and Password it means the network administrator has set the authentication in SyncThru Web Service j 2 Enter the user name and password Fax Number should have more than one digit Password Press Scan to Email Scan to PC Scan to Server e Scan to Email Scans and sends the scanned output to the destination by email Scan to PC Scans and sends the scanned output to your PC e Scan to Server Scans and sends the scanned output to the destination with SMB and FTP Service Manual ec Samsung Electronics A
39. ice Manual C Samsung Electronics Alignment amp Troubleshooting Maintenance Firmware Upload confirm uploaded firmware Ad Status overview Contact us Sitemap Help SAMSUNG Maintenance x easy gt Firmware upload Help o Firmware upgrade si lii Firmware upload 2 Firmware file list _ I n SetlP Printer lily20_ 1 00 00 846 hd CLX 210FX S V1 00 00 846 o Online toner ordering o Device cloning i Add firmware Delete firmware Settings Firmware upgrade Upgrade Help gt Choose firmware Firmware file list gt Automated upgrade puce gt Upgrade status Printer Milyg0 V1 00 00 846 hd CLX6210FX S V1 00 00 846 n Firmware upload SetlP Online toner ordering n Device cloning gt Version 4 03 3 pyright 1995 2005 SAMSUNG All rights reserve Maintenance Firmware Upgrade Upgrade choose firmware ts Status overview Contact us Sitemap Help ETN GHENT x gt Firmware upgrade gt Upgrade nd Help m Firmware upgrade MSUNE gt Confirm upgrade list Selected firmware gt Automated upgrade gt Upgrade status File name lily20 V1 00 00 846 hd Firmware upload Type Printer SetlP Model name CLX 6210FX Series o Online toner ordering Firmware version V1 00 00 846 Device cloning De
40. idge and then reprint Service Manual Cun Samsung Electronics Horzontal Band WIJIL Ld Digital Print Digital Printer Diaital Printer Digital Printer Digital Printer 1 Daratan P 7 Digital Printer Digital Print Black band The black NO Alignment amp Troubleshooting Black band is far about 94 3mm from white band NO Problem of internal contacts in OPC gt Replace the drum cartridge This occurs when no p Hsync at LSU band has regular interval YES 94 3mm interval YES v The OPC is damaged due to the irregular transfer voltage of HVPS gt Repair replace HVPS gt f the same problem persists replace the drum cartridge Service Manual Samsung Electronics gt Replace LSU Does it appear at every 83 6mm at specific place YES v Heat roller is ruined gt Replace the roller The OPC is damaged under the direct sunlight for around 5 minutes gt If the same problem persists in 10 hours replace the drum cartridge Problems of terminal contact transfer voltage supplying and transfer roller s due to the charge roller is ruined 38 3mm gt Repair replace HVPS drum cartridge Alignment amp Troubleshooting Irregular Density Digital Printer Digital Printer
41. ing job sometimes stops or due compatible to the present driver or delete the old driver if defective and to insufficient virtual memory but it actually reinstall the new driver comes from the insufficient space of the hard 3 Delete the unnecessary files to secure enough space of the hard disk disk and start printing job again 4 2 3 5 d SPOOL Error Description To spool which stands for simultaneous peripheral operations online a computer document or task list or job is to read it in and store it usually on a hard disk or larger storage medium so that it can be printed or otherwise processed at a more convenient time for example when a printer is finished printing its current document Check and Cause Solution Insufficient space of the hard disk in the 1 Delete the unnecessary files to provide more space to start printing job directory assigned for the basic spool 2 If there are some files with the extension name of jnl Delete them If the previous printing error not solved and Reboot the Windows to restart printing job 3 When expected to collide with other program 3 Shut down all other programs except the current one if possible 4 When an application program or the printer 4 Delete the printer driver completely and reinstall it driver is damaged 5 After rebooting the computer check for viruses restore the damaged When some files related to OS are damaged files and reinstall the program t
42. isfeed paper and remove the paper m from the document output tray by carefully ON pulling it to the right using both hands RAN a N p If you see no paper in this area go to the next If you see no paper in this area go to the next step step 5 Open the document feeder cover Gently remove 3 Open the document feeder cover the jammed paper Service Manual Samsung Electronics Alignment amp Troubleshooting 6 Close the document feeder cover Reload the pages you removed if any in the document feeder 7 Open the scanner lid 8 Grasp the misfeed paper and using both hands remove the paper from the feed area by carefully pulling it to the right i 1 scanner lid 9 Close the scanner lid Load the removed pages back into the document feeder Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 2 3 Clearing paper jams When a paper jam occurs a warming message appears on the display screen Refer to the table below to locate and clear the paper jam In tray 1 In optional tray 2 1 Open and close the front cover The jammed 1 Pull out optional tray 2 open paper is automatically ejected from the machine If the paper does not exit go to the next step 2 Remove the jammed paper from the machine 2 Pull out tray 1 3 Remove the jammed paper by gently pulling it If the paper does not move when you pull o
43. ive Roller If abnormal image prints periodically check the parts shown below Transfer Roller 23 Charge Roller Q Heat Roller Supply Roller Pressure Roller1 O Developing Roller Pressure Roller2 Roller Abnormal image period Kind of abnormal image 4 Develop Roter Mekonademiybax s TransferRoter 4rimm Black side contaminatontansfr faut BacksptanRsergs _ Pressure Role Back side contamination Service Manual e Samsung Electronics Alignment amp Troubleshooting m Repetitive defect Image check page Print this page Align the this page and the printed defect image and find the defective roller Start line Develop Roller Charge Roller Supply Roller Transfer Roller Pressure Roller2 Pressure Roller Service Manual eC Samsung Electronics Alignment amp Troubleshooting 4 1 4 Control Panel overview Q 500 a J 4 O C Machine Setup Guides you to the machine setup and advanced settings Job Status Shows jobs currently running queued jobs and completed Status Shows the status of your machine Display screen Displays machine s current status and prompts during an operation Set menus easily using the touch screen Numeric keypad Dials fax number and enters the number value for document copies or other options a fax number Interrupt Stops a job in process to do an
44. led until any NVM item is selected Edit button shall be disabled when read only NVM is selected Search edit box has 00 000 as a default User shall input the whole number to find a specific NVM by pressing Find button Refer to NVM Read Write table If matching NVM is found the page including the specified NVM shall be displayed and the NVM is shown as selected If matching NVM is not found error message such as Invalid NVM number shall be displayed on the status area and search edit box displays default number e Diagnostics Test Routines gt Copier gt NVM Read Write gt Edit Service Manual ec Samsung Electronics Alignment amp Troubleshooting NVM Initialization Diagnostics Test Routines gt Copier gt NVM Initialization By default none of items is selected and Initialize button shall be disabled There shall be Back button gt Diagnostics M s 7 Initialization in progress Please wait Information Fault History Copier 7 All Copier NYM LN Other e Diagnostics Test Routines gt Copier gt NVM Initialization gt Initialize gt Diagnostics VEAJ Invalid NVM number information Fault History Are you sure vou want to initialize these MMi values Press to begin the initialization Press Cancel to retum back to previous window Make sure that you have saved Mii before proceeding 7 If you want to initialize the NVM values pre
45. lignment amp Troubleshooting 4 1 5 Understandinq The Status LED The color of the Status LED indicates the machine s current status Status Description Off e The machine is powered off line e The machine is in power save mode When data is received or any button is pressed it switches to on line automatically Blinking When the backlight slowly blinks the machine is receiving data from the computer When the backlight blinks rapidly the machine is printing data On he machine is powered on and can be used Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes The toner cartridge is near the end of its life Order a new toner cartridge You can temporarily improve print quality by redistributing the toner The toner cartridge is totally empty Remove the old toner cartridge and install a new one A paper jam has occurred The cover is opened Close the cover There is no paper in the tray Load paper in the tray e The machine has stopped due to a major error Check the display message Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 6 Menu overview 4 1 6 1 Menu Map The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Machine Setup Job Status or touching
46. lignment amp Troubleshooting Basic tab This section explains the Basic tab of Scan to Email and Scan to Server and NetScan s basic screen Scan to Email c Ready to Email Fax Number should have more than one digit Advanced Image From Address Local Globa Cc Bec gt Subject Resolution Message b 300 dpi gt From Sender s email address To Cc Bcc Recipients addresses Cc is for copies to an additional recipient and Bcc is for the same as Cc but without their name be displayed e Subject Message Subject and message of the email Remove All Erases everything in the input area Address Inputs the recipient s address just by pressing stored addresses You can store frequently used email addresses from your computer using the SyncThru Web Service Duplex Selects whether the machine scans on one side of the paper 1 Sided both sides of the paper 2 Sided or both sides of paper but back is rotated 180 degrees 2 Sided Rotate Side 2 Resolution Selects the scanning resolution value Back Returns to the previous screen If the network authentication is enabled the log off confirmation message popes up and closes Scan to Email Scan to PC 9 Ready Scan to PC Server Address No Application ee Application If the authentication for network appears you have to enter user name and password to enter the Scan to PC screen
47. mp Troubleshooting Error Status Check Solution Jam 2 Check where Jam 2 happens Remove paper using pinset or some tool and 1 Paper is curled and cannot exit watch if separate claws have any troble 2 Paper is curled in the exit cover Clean around fuser Check locking works wells Watch whether the ribs of exit cover hace any burr or resisitive edge If they do remove obstacles or replace Jam 2 at face Load recommended quantity of papers down 2 Open the Cover Front and check whether roller or tray spring which are related to paper out is not out of position If so re locate or replace Clutch error Check the spring of solenoid Check whether the spring is expanded or not Check the armature assembly Check armature is well installed It may be cushion unstable assemble Electrical check Remove the Main PBA High voltage Check the terminal output voltage Remove the Toner cartridge and open the cover error Check HVPS and press cover open switch lever and measure the voltage with high voltage probe and sending printing data If the voltage is normal change the toner cartridge Disassemble the left side cover and check HV of the solder side of HVPS and change it Feeding Does the Plate knockup prevent the MPF obstacles paper loading Turn the power off and on Open and close the Side cover to return to the original state Cassette Adjust Guide to fit the paper width Is
48. msung Electronics Alignment amp Troubleshooting 4 1 2 1 Tips for avoiding paper jams By selecting the correct media types most paper jams can be avoided When a paper jam occurs follow the steps outlined on page 98 Ensure that the adjustable guides are positioned correctly Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media Ensure that the recommended side of the print media is facing down in the tray or facing down in the multi purpose tray e f paper jams occur frequently when you print on A5 B5 sized paper Load the paper into the tray with the long edge facing the front of the tray If load the paper this way printing both sides of the paper Duplex is not supported In the Printer Preferences window set the page orientation to be rotated 90 degrees Service Manual qc Samsung Electronics Alignment amp Troubleshooting 4 1 2 2 Clearing Oriqinal Document Jams When an original jams while passing through the document feeder a warming message appears on the display screen 1 Remove any remaining pages from the 4 Gently remove the jammed paper from the document feeder document feeder 2 Seize the m
49. n Edge Test Diagnostics WES Inttialization in progress Please wait Test Information Fault History Routines Point Scan Edge Test Service Manual C Samsung Electronics Alignment amp Troubleshooting Diagnostics Test Routines gt Other gt Memory Clear a Diagnostics Please select Country for Memory Clear Operation information Fault History NEU Copier Network Other x 3 B France C3emnarmy Mornay Italy Finland a DE The function resets the system to factory default settings This function is used to reset the system to the initial value All the values are returned to the default values and all the information which was set by the user will be erased When select memory clear user can select the country e Diagnostics Test Routines gt Other gt Print Report Diagnostics Please select Country for Memory Clear Operation ciue a Fault History noL om Copier Toner m Information Fax Drum Network Information E piper Protocol Dump amp Service Manual C Samsung Electronics Alignment amp Troubleshooting Diagnostics Test Routines gt Other gt Reset Admin password C Diagnostics N Please select Country for Memory Clear Operation Information Fault History Lge Copier Reset Admin zx OX m Password Fax Network Other S
50. o do the printing job or virus infected 6 Add up enough memory to the PC Memory is less than suggested one In the spool manager the installed drivers and the list of the documents waiting to be printed are shown Select the document to be deleted and check the delete menu If you intend to delete the current document being printed the data being transferred to the printer will be put out and then the document is removed Before choosing the document the menu is still inactive Or put the document out of the list and repeat the routine as in the above or finish the spool manager Service Manual Cc Samsung Electronics
51. on one sheet of paper This feature is helpful for copying a small sized item such as a business card N Up Prints 2 or 4 original images reduced to fit onto one sheet of paper Poster Copy Prints a large image into divided 9 pages Clone Copy Prints multiple image copies from the original document on a single page Book Copy Allows you to copy an entire book Booklet Creates booklets from a sequential set of either 1 sided or 2 sided originals Covers Automatically adds covers to your copied set using stock taken from a different tray Transparencies Adds a blank or printed divider between transparencies within a set Image Tab Ready To Copies 001 Basic Advanced Erase Edge Allows you to erase punch holes staple marks and fold creases along any of the four documents edges Erase Background Prints an image with no background Margin Shift Creates a binding edge for the document Service Manual Cc Samsung Electronics Alignment amp Troubleshooting 4 1 6 3 Understanding the FAX screen When you press Fax on the Main screen the Fax screen appears which has several tabs and lost of fax options All the options are grouped by features so that you can configure your selections easily If the screen displays an other menu press Home button to go to the Main screen If you want to know more information for Fax screen please consult the user manu
52. opy screen appears which has several tabs and lost of copying options All the options are grouped by features so that you can configure your selections easily If the screen displays an other menu press Home button to go to the Main screen If you want to know more information for copy screen please consult the user manual Basic Tab Copies 001 TIT yr m A a Advanced mage tt a Si IT Text Text Photo Fhoto 4 OnginalktQ090 more Light Dark Letter 9 2 Letter D Original Size Selects the size of the originals e Reduce Enlarge Reduces or enlarges the size of a copied image Duplex Sets the machine to print copies on both sides of the paper Output Selects Collated or Uncollated copy options Original Type Improves the copy quality by selecting the document type for the current copy job Light Dark Adjusts the brightness level to make a copy that is easier to read when the original contains faint markings and dark images Paper Supply Selects the paper supply tray Erase Edge Allows you to erase punch holes staple marks and fold creases along any of the four documents edges Service Manual ec Samsung Electronics Alignment amp Troubleshooting Advanced Tab 4 gt Ready To Copy X Invalid Password Copies 000 M L ara Book Copy ID Copy Prints 2 sided originals
53. ot operate or the Case 2 drive signal is abnormal 1 Check the Beam Detecht signal If there is a BD signal replace the Main board If or not check the LD contol signal Check the LD Power is normal If it is normal check the light receving part Original paper jam in Paper has jammed during duplex Remove the jammed paper in DADF front of scanner duplex printing in the DADF path Original paper jam in The originals are jammed in DADF Remove the jammed paper in DADF front of scanner Service Manual C Samsung Electronics Alignment amp Troubleshooting Original paper jam 1 The lead edge of the document Open the DADF cover and remove the inside of scanner failed to actuate the reverse stack jammmed paper duplex path Original paper jam inside of scanner Original paper jam while reversing paper in scanner Paper Jam at the bottom of duplex path Paper Jam at the top of duplex path Paper Jam in exit area Paper Jam in MP tray sensor within the correct time after actuating the gate sensor 2 The edge of the document failed to actuate the reverse stack sensor The lead edge of the document failed to actuate the gate sensor within the correct time after actuating the scan sensor When the machine is on jammed paper is detected in the DADF The lead edge of the document failed to actuate the duplex sensor within the correct time when the document was fed the wrong way Paper has jammed
54. r Fuser Unit Life Page Heat Roller Life Page Pressure Roller Life Page Status The possible values in this column are OK Check Negative and Off OK Actual counter is smaller than the threshold value Check Actual counter is bigger than threshold value but smaller than Max Life Off Actual counter exceeds Max Life Negative There is no counter to display In this case it shall display in the Status and Max Life column Actual Values in this column are actual counts for HFSI usage e Max Life Values in this column are maximum life limits set for HFSI Reset This button is used to reset the actual counter after replacing the HFSI unit This button is disabled before user select one item in the list and enabled once user select any of the items in the list Once user presses a confirmation window shall display to user confirm again The window is displayed as below If user confirms reset it will reset the counter to O If the counter of selected item is 0 Reset button shall be disabled Diagnostics Test Infonmmation Fault History Routines HFS Reset Confinmation Your selection will reset the selected HF S Select to reset the HF tem esa Select cancel to leave the temi unalterec Usage ne JN T Service Manual C Samsung Electronics Alignment amp Troubleshooting e Edit Edit button is disabled
55. r cover 4 f you see the jammed paper push the pressure lever on each side up and remove the paper Skip to step 9 7 While pushing the fuser lever to the right open the fuser door If you still do not see the paper go to the next step Service Manual Samsung Electronics Alignment amp Troubleshooting 8 Pull the jammed paper out If the jammed paper In the duplex unit area does not move when you pull push the pressure lever on each side up to loosen the paper and If the duplex unit is not inserted correctly a paper then remove it jam may occur Make sure that the duplex unit is inserted correctly 1 Pull the duplex unit out of the machine 9 Return the lever door stopper and guide to their original position 10 Close the rear cover Printing automatically resumes If the paper does not come out with the duplex unit remove the paper from the bottom of the machine If you still do not see the paper go to the next step Service Manual Samsung Electronics Alignment amp Troubleshooting 3 Open the rear cover 4 Unfold the duplex guide fully 5 Pull the jammed paper out Samsung Electronics S V S x V A Alignment amp Troubleshooting 4 1 3 Abnormal Image Printing and Defect
56. r if straight out you do not see the paper in this area stop and go to step 3 Pull tray 1 half way out 4 Pull the paper straight up and out If the paper does not move when you pull or if you do not see the paper in this area check the fuser area around the toner cartridge 4 Insert tray 1 back into the machine until it snaps into place Printing automatically resumes 9 Insert the trays back into the machine Printing automatically resumes Service Manual Samsung Electronics Alignment amp Troubleshooting In the multi purpose tray Inside the machine 1 If the paper is not feeding properly pull the 1 Open the front cover and pull the toner cartridge paper out of the machine out lightly pushing it down 2 Remove the jammed paper by genily pulling it 2 Open and close the front cover to resume straight out printing 3 Replace the toner cartridge and close the front cover Printing automatically resumes Service Manual Samsung Electronics Alignment amp Troubleshooting In exit area 5 Release the white strip the rear cover stopper and fully open the rear cover as shown 1 Open and close the front cover The jammed paper is automatically ejected from the machine 2 Gently pull the paper out of the output tray If you do not see the jammed paper or if there is any resistance when you pull stop and go to the next step 3 Open the rea
57. red Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 8 7 d Other Diagnostics Test Routines gt Other Diagnostics E WE Initialization in progress Please wait Inf onmation Fault History Copier Print Test Pattem Memory Clear Fax Shading Test Print Report Oth Scan Edge Reset drin Test Passvvorcl e Diagnostics Test Routines gt Other gt Print Test Pattern Diagnostics r Information Fault History UC LEM Copier 1 Fax Network Other You can print the test pattern by pressing the start test button By default Test Pattern number shall be 1 You can select paper source by selecting tray of the image You can select simplex duplex printing option by selecting 1 sided 2 sided button Service Manual C Samsung Electronics Alignment amp Troubleshooting Diagnostics Test Routines gt Other gt Shading Test Diagnostics Initialization in progress Please wait Information Fault History AS Copier L Shade and Print rrr rr c Report Fax Print Last Shade Network Report Other w x vv The function is used to set the optimum scan quality determined by the specific characteristics of the CCD Charge Coupled Device If copy image quality is poor perform this function to check the condition of the CCD unit Diagnostics Test Routines gt Other gt Sca
58. ror 02 003 Please turn off then on System error 10 004 Please turn off then on This IP address conflicts with an IP address already in use Check it Toner cartridge is not compatible Check user s guide Toner cartridge is not installed Install it Toner cartridge is worn Replace with new one Toner is empty Replace toner cartridge Toner is low Order new toner cartridge Too much paper in output bin tray Remove printed paper The toner supply is low 1 At warm up the temperature is less than reference temperature for 20 sec 2 Abnormal ADC has occurred 3 ZeroCross Signal detect error has occurred The communication error of the MEGA88 Micom Ul error The IP address is used in other place elsewhere The toner cartridge you have installed is not for your machine The toner cartridge is not installed or the CRUM in the cartridege is not properly connected The color toner cartridge has run out The machine stops printing The lifespan of the color toner cartridge which the arrow indicates is reached Toner Cartridge is almost empty The printed papers are full on the output tray Thoroughly roll the new cartridge five or six times to distribute the toner evenly inside the cartridge 1 In case of meaning 1 replace the Fuser unit In case of meaning 3 replace the Engine contol board or Fuser control board or SMPS Open the side cover and close it Check the env
59. s not jammed paper but the error message is occured check the Feed sensor or Hardware If the paper is feeding by rotating the pick up roller check the clutch and clutch signal Paper Jam inside of Paper has jammed during duplex Open the side door and remove the duplex path printing jammed paper If there is not jammed paper but the error message is occurred check the duplex sensor Component Test Paper Jam inside of Paper has jammed in the registration Open the Side door and remove the machine area jammed paper If there is not jammed paper but the error is occured Check the Registration Sensor Component Test gt Sensor Read gt RG value If the paper stopped after actuating the Exit sensor Check the Exit sensor Component Test gt Sensor Read gt EX value Scanner locking switch The CCD lock has been locked Unlock the CCD Lock is locked or another Check the CCDM Is is moving problem occurred when scanning Check the FFC cable If there is defective change it If the problem persists after removing the FFC cable replace the DADF board Check the Scan motor If there is defective change it Sensor Failure zzz There is a problem in the sensor Find the defective sensor And replace Call for service signal the new one Service Manual C Samsung Electronics Alignment amp Troubleshooting Shake toner cartridge System error 02 000 Please turn off then on System er
60. ss OK button When press OK button SR shall show the initialization progress status and result When the result is get pop up window shall be disappeared gt When the result is finished the pop up window will disappear Service Manual Samsung Electronics Alignment amp Troubleshooting Engine DADF Test Routines Diagnostics Test Routines gt Copier gt Engine DADF Test Routines f gt Diagnostics Exceeded Maxadmum number of selections Information Fault History Side Cover Intendock n _ 01 200 Exit Cover Present Sensor PASE AEE 04 100 Main BLDC Motor Other 04 110 Main BLDC Motor Ready 04 700 Exit Motor Forward Fast 04 2710 Exit Motor Forward Slow When exit this window OP shall send exit command CMD_COPY_COMP_EXITMODE By default all Test routines will be displayed By default search edit box has 00 OK Reset button shall be disabled until any test routine is selected Maximum number of selection is 3 Reset will deselect all selected test routines User select test routine by touching the row and deselect touching it again User input chain number in search edit box and only all test routines in the chain shall be displayed d 2 Diagnostics WO Exceeded Maximum number of selections Information Fault History DELIS Copier Code Test Name 01 100 Side Cover Interlock Fax 04 100 Main BLDC Motor Metwrork Other
61. t Samsung Netowork Printer Utilities gt SyncThru Web Admin Service CD Firmware Upgrade Upgrade check device using IP address Settings gt Firmware upgrade gt Upgrade d Help Choose device gt Automated upgrade Group All E gt Upgrade status Modellist _ Device list CL 6210FX Series Wevice name Ir address SECOOOOFOA0000 10 88 195 243 o Firmware upload o SetlP o Online toner ordering Device cloning 2 Maintenance Firmware upload register firmware fai Status overview Contact us Sitemap Help Maintenance Firmware upload Help o Firmware upgrade Firmware upload ALL ype File name SetlP Online toner ordering Settings Maintenance Model name Firmware version Upload date o Device cloning v Add firmware 3 firmware 3 Maintenance Firmware Upload upload firmware fat Status overview Contact us Sitemap Help C Tp 2 2 Web be Service SAMSUNG she y P oo Maintenance gt Firmware upload Help Choose file o Firmware upgrade m Firmware upload SetlP o Online toner ordering Device cloning Firmware type Printer g Model name CDCE210FX Series g Firmware version 1 00 00 846 Serv
62. t Scan to USB Basic Advanced Image Output Service Manual Cz Samsung Electronics Alignment amp Troubleshooting Machine Setup button When you press the Machine Setup button on the control panel the screen displays two menus Machine Status shows the supplies life billing counters and reports Admin Setting lets you set the advanced setup to use your machine in depth and conveniently Usage Page Report prints a report on the number of printouts based on the paper size and type Supplies Life Toner Cartridge Fuser Kit Feed Roller Kit Tray 1 Feed Roller Kit Tray 2 Feed Roller Kit Bypass Tray BTR Kit Machine Info Machine Details Tray Status Print Report Usage Counters Are you sure you want to print it Job Status button General Device Info Date amp Time Default Settings Measurements Timers Language Power Saver Tray Management Altitude Adjustment Contention Management SoundSupplies Management Machine Test On Demand Overwrite HDD Spooling Stored Job File Policy Country Setup Copy Setup Fax Setup Network Setup Authentication Optional Service Print Report Print Accounting Reports Report This menu shows the job in process jobs waiting and in completed and error messages Detail Delete Delete All Close Service Manual 4 21 Samsung Electronics Alignment amp Troubleshooting 4 1 6 2 Understanding the Copy screen When you press Copy on the Main screen the C
63. tatus bar in Mac OS X Windows F Double click this icon in Windows Macintosh d Click this icon in Mac OS X Click this icon in Linux If you are a Windows user from the Start menu select Programs or All Programs gt your printer driver name gt Smart Panel e f you have already installed more than one Samsung machine first select the correct machine model you want in order to access the corresponding Smart Panel Right click in Windows or Linux or click in Mac OS X the Smart Panel icon and select your machine e The Smart Panel window and its contents shown in this user s guide may differ depending on the machine or operating system in use Service Manual Cc Samsung Electronics Alignment amp Troubleshooting The Smart Panel program displays the current status of the machine the level of toner remaining in the toner cartridge s and various other types of information You can also change settings Ready User s Guide 3 ie Setting 4 Setting 5 1 Toner Level View the level of toner remaining in the toner cartridge s The machine and the number of toner cartridge s shown in the above window may differ depending on the machine in use Some machines do not have this feature Order replacement toner cartridge s online User s Guide This button changes to Troubleshooting Guide when error occurs You can directly open troubleshooting section in the user s guide Black NN
64. terval of 56 6mm as transfer roller A specific part of the transfer roller has ruined or its resistance value is changed gt Replace transfer roller Transfer roller cannot force regularly due to the gears eccentricity of transfer roller gt Replace the defective v component Developing supplying voltage NO normal 450V 600V YES v Irregularity of NIP between rollers in toner cartridge gt Replace toner cartridge Repair or replace HVPS Check and Repair or replace the terminal contacts Adjust the Bias voltage or replace HVPS There may be a problem in toner layer control in toner cartridge gt Replace the toner cartridge Alignment amp Troubleshooting Black Spot Digital Printer Digital Printer Digital Printer Digital Printer Digital Printer When taking out the toner cartridge toner leaks Bad image removes by scratching NO The problem gt randomly occurred due to the toner fallen gt Clean the Is it regular NO interval of 38 3mm YES YES YES machine v v v The problem occured Toner leaks and much Check toner is stuck onto since the obstacles toner material dropped the P R or H R in fuser stuck to charge roller onto the paper gt Clean it or replace gt Clean the Charge Roller Replace the toner cartr
65. the Guide adjust set to the paper Fit the paper width using the Guide adjust width Stacking 1 Took out the Stacker extender to 1 Use extender as per the paper length support long papers 2 The Face up stacker normally can hold 100 pages 2 Stacked too many papers more than when using 75g m2 however stacking capacity Stacker can hold can be lowered depending on the type of papers Check CBF Harness CN7 Main PBA Refer to troubleshooring ENGINE ERROR to LSU Document Jam Document is not picked up in ADF 1 Check document is well stocked in ADF 2 Check whether document was been fastened together by staple or clip 3 Load recommended quantity of papers Document is stopped after it has fed 1 Check whether the Reg sensor is working or not into the ADF 2 Check whether the Feed Roller is working or not Does it curl while coming out 1 Check the Open Cover whether there are bosses 2 Check the ADF ass y is well assemble Service Manual Samsung Electronics Alignment amp Troubleshooting No Power LCD NO display LED Off Plug in the NO Check the voltage first and plug power cord the power cord v YES The power O voltage supplying is p Supply the power as the rating the same as rating YES The fan revolves when powered on Connections on board are OK NO Re connect firmly and re test YES LEDs
66. their meanings are listed in alphabetical order zzz indicates the error code When you contact the service center this error code help to handle the problem Fax memory is almost There is no more available fax Delete the received fax data in the full Print or remove memory No more fax data can be memory to secure memory received fax Job received Fax memory is full Print or remove received fax Job Fuser error zzz At warm up the temperature keep Check the Thermostat If it is Please turn off then on up the lower temperature for regular defective replace it time Check the Lamp If it is defective In case that the temperature has replace it not reached warm up temperature Check the fuser connector after warm up time Reconnect it At ready Less than target In case of printer input voltage lower temperature and for more than 10 than standard voltage SEC Check the Thermistor At printing Less than printing Ref If the Heat On signal is not occurred temp and for more than 10 sec from Power supply replace it Fuser unit is not The fuser unit is not installed or Disassemble and reassemble the fuser installed correctly correctly unit Install it LSU error zzz Please 1 LSU motor does not operate Case 1 3 After checking the LSU turn off then on 2 After LD on the Laser beam detect motor rotation noise check the motor signal is not occurred or irregular signal 3 LSU motor does n
67. to Email Fax Number should have more than one digit Advanced Original Size oo 148 356 mm 685 148 AA mm Letter 98 216 mm 69 098 u gt eJ ma Ab Legal ka onus e Original Size Sets the originals to a specific fixed size Back Returns to the previous screen Service Manual ec Samsung Electronics Alignment amp Troubleshooting Image tab c Ready to Email Fax Number should have more than one digit Basic Advanced Onginal Type B Text ae Color Mode Mono o H Dugal Erase Background Off Scan to Edge Off Original Type Selects whether the original is text or photo Color Mode Adjusts the color options of the scan output If the original is color and you want to scan in color press Color Mode Darkness Adjusts the degree of darkness of the scan output Use left right arrow to adjust the values Erase Background Erases backgrounds like paper patterns e Scan to Edge Scans originals from edge to edge Back Returns to the previous screen Output tab gt Ready to Email Fax Number should have more than one digit Basic Advanced Image File Format PDF Scan Preset Sharing and Printing Quality Adjusts the display quality of the scan output File Format Selects the file format of the scan output e Scan Preset Automatically changes some scan options such
68. ur machine USB icon shows on the display wa Date USB Format File1 20 1 20208 File2 21 2 20209 2 Directory1 22 3 20210 7 Scan to USB Directory2 23 4 2023 File3 2415 2022 New Folder USB Format You can delete image files stored on an USB memory device one by one or all at once by reformatting the device USB Print You can directly print files stored on an USB memory device You can print TIFF BMP JPEG PDF and PRN files e Scan to USB You can specify image size file format or color mode for each scanning to USB job Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 7 Firmware Upgrade USB and Network port are used to F W upgrade Network applications SWAS SWS can be used for network port upgrade 4 1 7 1 Using the common method CD Download the firmware file in the temporary folder And unzip the file Delete all current jobs from Job Status window 3 Connect USB cable in the machine idle state Send firmware file hd by usblist2 Drag the f w file and Drop down on the usbprn2 exe And then f w update will be started automatically usblist Drag and Drop 5 Please wait until end reboot Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 7 2 F W upgrade using SWAS SyncThru Web Admin Service Start the SWAS program Windows Start menu gt Programs g
69. urgent copy job Clear All Reverts the current settings to default values Power Saver Sends the machine into power saver mode You can also turn the power on and off with this button Stops an operation at any time The pop up window appears on the screen showing the current job that the user can stop or resume Service Manual C Samsung Electronics Alignment amp Troubleshooting 4 1 4 1 Introducing the touch screen and useful buttons Touch screen Machine Setup button The touch screen allows for user friendly operation When you press Machine Setup button you of the machine Once you press the home icon can browse current machine settings or change on the screen it shows the Main screen machine values 9 01 01 2008 12 00 AM This button allows you to move to Copy Fax 8 Shows Help You can find the explanation by Scan Stored Documents menu directly feature contents Machine Status Shows the current status of the Copy Enters the Copy menu machine E Fax Enters the Fax menu Optional e Admin Setting Allows an administrator to set up the machine e Scan Enters Scan to Email NetScan Scan to Server menu e Stored Documents Enters the Stored Documents menu USB When USB memory is inserted into the USB memory port on your machine USB icon shows on the display screen e SmarThru Workflow Enters the SmarThru Workflow menu Optional Toner Info Shows amount of toner used
70. using the disk utilities program 3 Check the parallel port related items in The connection of the cable and printer port is not proper Check if the the CMOS Setup connection is properly done and if the parallel port in CMOS is rightly set up 4 Reboot the system to print As a printer port Select ECP or SPP among SPP Normal ECP and EPP modes increase printing speed SPP normal mode support 8 bit data transfer while ECP Mode transfer the 12 bit data If the regular font is not printing the cable or the printer driver may be defective Turn the PC and printer off and reboot the system to print again If not solved double click the printer in my computer If the regular fonts are not printed this time again the cable must be defective so replace the cable with new one Service Manual Samsung Electronics Alignment amp Troubleshooting 4 2 3 5 c Abnormal Printing Description The printing is not working properly even when the cable has no problem even after the cable is replaced If the printer won t work at all or the strange fonts are repeated the printer driver may be defective or wrong setup in the CMOS Setup Check and Cause Solution 1 Set up the parallel port in the CMOS SETUP 1 Select SPP Normal or ECP LPT Port the among ECP EPP or SPP in 2 Printer Driver Error the CMOS Setup 3 Error message from insufficient memory 2 Check the printer in My Computer to see if the printer driver is The print
71. ut T emninal Finisher HF SI Set Version Software Version User Interface Usage Counters Network Controller Document Feeder aL Main Controller Service Manual Cc Samsung Electronics Alignment amp Troubleshooting Usage Counter Diagnostics gt Information gt Usage Counter e When user selects Usage Counter OP displays the amount of the Items shown below P Diagnostics Test Infonmnation Fault History Routines General Irem Amount im Total Impressions o ia HFSI Black Impressions Sorian Black Copied Impressions cans Counters Black Printed Impressions o Sheets Copied Sheets io Total Impressions Printed 2 Sided Sheets Black Impressions Black Printed 2 Sided Sheets Black Copied Impressions e Fax Images Received Black Printed Impressions Images Sent Sheets e Server Fax Images Sent Copied Sheets Network Scanning Images Sent Black Copied Sheets Email Images Sent Printed Sheets Maintenance Impressions Black Printed Sheets Black Maintenance Impressions 2 Sided Sheets e Known Jams in the IOT Copied 2 Sided Sheets e Known Jams in Finishing Device s Black Copied 2 Sided Sheets Attempted Sheet Feeds from Internal trays Actual sheet feeds from Internal trays Normal Level Power On Hours Power Save Hours Attempted Original Sheet Feeds in the DADF Service Manual Cz S
72. vice list c rE 2 eS REN aE ZEE XS CCE TET Model name Device name 10 88 185 243 CLX B210FX Series SECDODOFDADDDDO IP address K gt Service Manual C Samsung Electronics Alignment amp Troubleshooting Maintenance Firmware Upgrade Upgrade Status overview Contact us Sitemap Help EE SAMS NG gt Firmware upgrade gt Upgrade 2 Help Upgrade schedule gt Automated upgrade gt Upgrade status Schedule o Firmware upload o SetlP o Online toner ordering n Device cloning Maintenance Firmware Upgrade Upgrade Done fs Status overview Contact us Sitemap Help Maintenance 1 SAMSUNG Settings gt Firmware upgrade gt Upgrade status Help Device name T odel name IP address Firmware type Completed SECOOOOFOAD CLX 6210FX S 10 88 195 243 Printer gt Upgrade gt Automated upgrade gt Upgrade status n Firmware upload n SetlP Online toner ordering n Device cloning C Clear completed Cancel upgrade Service Manual cD Samsung Electronics Alignment amp Troubleshooting 4 1 8 Diagnostics 4 1 8 1 Introduction This document will capture the behavior specifications for the GUI Windows for Diagnostics Each section of this document describes one feature with a step window image and script However

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4. Alignment & Troubleshooting