the CentreStage Brochure - Delta Computer Services
Contents
1. DELTA COMPUTER ERVICES Contents 10 15 18 20 22 24 IE CENTRE Delta Company Profile CentreStage Overview Box Office On Line Bookings Marketing Patron Search Engine Conditional Mailshot E Mail Client Patron Database Patron Import Data Integrity Merge Patron Functionality Reporting Financial Report Event Reports Marketing Reports Utilities Seating Plan Designer Ticket designer Added Value Room Bookings Course Administration The Complete Service Project Management Installation Methodology After Sales 01825 768 123 01825 769 756 sales deltacomputerservices co uk Delta Company Profile Delta Computer Services commenced trading in 1977 offering computer processing on a service bureau basis During this period the main applications were Telephone Call Cost Accounting the Testing of Paper Insulated Telephone Cable Maintenance of large Mailing Databases Fixed Asset Management and Valuation In the early 1980 s it became apparent that the days of the Service Bureaux were numbered with the introduction of the PC and steps were taken to identify a vertical market in which we could exploit this new technology In conjunction with The Royal Borough of Kingston Delta Computer Services designed and wrote a suite of computer programs to handle Leisure Management In 1985 we installed our first system and since that date the number of installations has grown stea2. Interests and Location Finished cee Available Actions Action Conditional Mailshot _ Send To Conditional Mailshot _ Save Generated Selection to a list Search Mailshot Description Show In Grid Below appears in Previous Mailing Filter on Who Tab Export To File List Information List name Expiry Date 02 01 2009 g m P Description Created On tast Used List De dupe Remove people with the same Title Forename i Surname e Address 1 4 Post Code Get Duplicate Count Preview Forenam Surname Address 1 Locality Town County Samantha Jones 23 Smith Street Deborah Smith 8 Pilmer Road Crowborough East Sussex Brad Pitt 5 Thurne Way Horsham West Sussex Beyonce Knowles 5 Millthorpe Road Horsham West Sussex 57 Town Clerk The Town Hall Basildon Essex Beyonce Knowles 9 Clifton Road Tunbridge Wells Kent Bond James 6 Oak Tree Close Marden Tonbridge Kent Ted James 7 Wainwright Road Bexhill On Sea East Sussex Duplicates 227 people selected Then send this information straight to the Conditional Mailshot Delta Computer Services CentreStage Brochure Page 15 of 32 Conditional Mailshot amp E Mail Client The Conditional mailshot allows you to correspond with your Patrons by E Mail Letter SMS or an appropriate combination of the three This correspondence is of course dependent upon the patron opting in The default method of correspondence has to be e mail these days especia
3. Different seat shapes are available as are seat properties and this will allow you to visually designate restricted view or wheelchair spaces for example and set aisle seats unreserved seats et al Price band setup is overlaid on the plan so the same physical seat locations can support multiple price band setups perhaps for different event types such as drama and music concerts One big advantage of being able to create your own seating plan is that you could easily create plans for other smaller local venues who perhaps cannot justify their own electronic booking programme and then act as an Agency for them and sell seats via your box office and your web site Un Reserved Izla r om lo Jo Jo gt This opens up a valuable extra revenue stream and further justification for your investment misje Delta Computer Services CentreStage Brochure Page 22 of 32 Ticket designer Similar functionality and ease of use is applied to the ticket designer Existing styles can be copied and amended and the ticket style is attached to show in Shows Workshop when your System Administrator or Box Office manager sets the details up 1 Standard Design File Edit View Snap ws als sta aha sta sta eee VOID whe ata sda aJa sha sta Hae CORY nS Assembly Halls aren oS bO 1DG w a mcoat Assembly Halls 12 Sep 2008 10 30pm 20 99 Adult Front Sta
4. HRH The Duchess of Cornwall HOME WHAT S ON CAFE amp RESTAURANT YOUR VISIT FRIENDS HIRE ABOUT US CONTACT Bookings Home Loggedin as Mrs Angelina Jolie Logout Diary Basket The Ampitheatre Go West Thursday 15 August 2013 at 7 00 pm Description Standard D BLOCK 4 A 19 Concession D BLOCK 4 A 20 Booking Fee Show on Plan Mrs Angelina Jolie 46 Hill Street Villas Smith Street Crowthorne Berkshire KT54 OLL Copyright 2013 Delta Computer Services All rights reserved or returning to the home page or diary to browse and buy seats for other performances Finally CentreStage will forward the total to your chosen payment portal the payment is processed and a yes and a reference number is returned and filed in CentreStage On Line payment integration is currently available through Verifone Secure Trading Civica and Capita Bespoke work to integrate with an alternative preferred portal is available Ticket printing is controlled by the Show Workshop where there would be a cut off date set against each show If an on line sale is made outside the cut off date tickets will be sent to a post queue inside cut off date and tickets go to the collect queue Your Box Office staff generally batch print both queues each morning and post or keep as appropriate The fan fold tickets are printed for each individual seat along with a receipt and an address ticket that fits into
5. Tuesday 15 30 Fee 10 42 Pay Now 10 42 siblings simultaneously and the parent paying for E r ourse 2007 Sprin jyeo04 004 urcharge 0 00 0 Disc 0 00 everything in a single transaction wy e a ee yee EE Pay Now TTT Amount Payable NOW 20 84 Delta Computer Services CentreStage Brochure Page 29 of 32 Alternatively parents can book via the web site This process will allow them to search for courses by genre setup a new student record in User Manager for their child ren book them in and make payment The receipts and a user configurable confirmation is automatically e mailed out Course Registers are available in multiple formats In our Standard Registers programme we have a fixed take it or leave it register style that suits most simple courses This is fixed to Aq size so that it can be accommodated in a protective cover and contains the usual fields Course Details at the top plus Name Comments box Contact Details Attendance boxes etc al In the Advanced Registers programme you can design your own bespoke registers and can drag and drop any of the fields from the student database onto the finished register Comprehensive reporting is available and all the course reports are included as STANDARD with the courses module Various discreet reports are available such as the Enrolment Profile Report This allows you to assess the take up of class places by Market Resear
6. Z Wednesday 16 July 2008 the course will run from Mon Fri and so the latter will D thusdey SS _ Wednesday 233208 Friday B ra rely apply O Saudy E 2 FP tons couse Holidays Places Age Enrolments Minimum i 2 Minimum fo None before Tuesday 20 November 2007 z Maximum f 2 Maximum fi oo Early Discount to Tuesday 20 November 2007 ai Free f 2 The student database is incorporated into the Patron database in User Manager CentreStage only has ONE database and this ensures that all information about each user is stored in the same place The Student information also includes details of the Parent Guardian including contact information in case of problems Medical issues are also stored as are details of which school they attend current level and achievements Course Enrolment may be achieved in various r Ss different ways each variant being appropriate for AIRO L eave gsevs particular types of course Selected Student Adye Selected Course s Title Mr Ref 000011 ooo Reference Description Forename Fred At the Box Office or over the telephone your staff C can enrol any number of individual students on any E tudent ourtney Thorne Smit ull Fee 7 Class number of course and so this facilitates processing z Course 2007 Sng peme fon swchag 000 0 Disc a0 i i v Minnows
7. a window envelope Delta Computer Services CentreStage Brochure Page 14 of 32 Marketing Patron Search Engine As a by product of every interaction with your patrons a transaction history is built up that will record all buying history and all correspondence The Patron Search Engine will allow you to run sophisticated queries against the patron database easily and use that data to correspond with your customers by various means Searches may be based upon personal preferences patron history location or buying patterns and examples of common searched would be Find all customers who have said they like Jazz derived from market research collected on line Find all customers who came to see any event in the Jazz genre derived from buying history Find all customers who came to see a specific event artist from the Jazz genre Find all Friends who like Jazz etc Find all Friends who have attended a Jazz event in the last x months Then add to any search riders such as Exclude Friends if their membership is not current Exclude people who haven t purchased in the last x months Only give me people who live in a postcode starting with TN Then fine tune in case there are too many by asking for a snapshot of say 5000 from the 17 000 that are found Then de duplicate on the fly by asking the system to check Surname Address Line 1 and postcode 4 Centre Stage Marketing Who What did they see Marketing Information
8. and will allow you to setup an unlimited number of shows and performances that may be published on your web site automatically as a by product of setting up the show The Box Office module offers fast ticketing at the point of sale and accommodates any number of seats and or shows in a single transaction and the ability to pay by integrated credit card routines On line the patron can register browse and buy in real time and pay easily Conventional tickets may be batch printed by the theatre staff for posting the following day or CentreStage can fire off a OR code to the patron s e mail address to facilitate mobile registration at events using portable devices All income from all sales channels is collated in a series of sophisticated reports that will allow you to analyse trends seat sales and event success These reports are available as an output file in CSV HTML and many other formats to enable you to update the FIS system automatically All ticket sales are recorded against the patron and this history may be used in the marketing section to e g contact all the patrons who have attended a classical concert last year or all jazz lovers or all comedy fans who haven t yet bought tickets for Lee Mack and so on All marketing searches then link to our automated E Mail client enabling you to send personalised e mails letters via Word s mail merge create SMS files or a combination of the three CentreStage is a co
9. correspondence history may be exported Tanke Manod Conse Denan Contact On Contact By S t oa f i e 06 02 2013 Fred Letter Wordlink Mailmerge E S 06 02 2013 Fred i 30 01 2013 Fred Letter Wordlink Mailmerge E S 30 01 2013 Fred E 14 12 2012 Fred Letter Wordlink Mailmerge E S 14 12 2012 Fred G 0771172012 Fred Email Wordlink Mailshot Email 07 11 2012 Fred C edi 0171172012 Fred Letter Wordlink Mailmerge er 01 11 2012 Fred C O d me rg e d etters can b e re d IS p a ye d by 17710 2012 Fred Letter Wordlink Mailmerge er 17 10 2012 Fred B i i 10 10 2012 Fred Letter Wordlink Mailmerge Aer 10 10 2012 Fred C double clicking the entry on the log 101070017 Frad Email tatardlink EE Email 1040 0017 Fra Fa 4 gt Preview List Analysis is also available so that you can identify the effectiveness of your marketing campaigns CentreStage will tell you what proportion of patrons e mailed that actually bought tickets Letter Preview unavailable Double Click to view Current User a of 1 Denise Lewis 0000 KIK o Delta Computer Services CentreStage Brochure Page 17 of 32 Patron Database Patron Import An accurate Patron database is a valuable source of marketing information and is vital to an efficient organization This user data and the purchase history attached takes years to accumulate and is important when changing to or installing a new E Bookings system like CentreStage to hit the ground runn
10. mo mo C Main Hall 4 1k00 1200 MH 3i ic a pth Main Hall 1 11 00 12 00 281 4 February 2012 gt ATR 7 3 41 00 1200 281 Mon Tue Wed Thu Fri Sat Sun ni 14 00 12 00 a 11 00 w a a S 3 a 6 6 lalola 13 14115 7 18 419 2 2 22 23 24 2 26 wake anal eg m A A a a es ny E o 5 6 7 8 9 DO i _ Maini C Today 16 02 2012 hod sd bat bt padi ENNE Tae Ca j si t ANNE E Z44444 PTT RTRRRRRRERE 8 E s BEEEEESEREEEEEEE Show ByRange V ii IRO From 16 02 2012 v ki jor ma ooo TNIE 2 mo 21 2 W ie jt oo Jaai 2 14 00 281 ojej The Contract Reporter allows you to setup your Invoices Confirmation of Hire Letters and Diary Lists The Reporter creates a PDF file when run that allows the Print and Export features of Adobe Acrobat Reader to be used Fine Adjustment e Movemode O Resize mode OP i Delta Computer Services pau Struts hw Ul Lee ie Muisisgwrriwnit By celerrs mt With reference to your recent hire application we are happy to confirmyour booking details as ss follows Delta Computer Services CentreStage Brochure Page 28 of 32 Course Administration We all need to maximise income these days and part of that process involves reducing the time that facilities lay idle The periods when the children are off school is an ideal time to try and get a different cross section of people into the facility to perhaps take par
11. p E Ee CentreStage will accommodate any number of patron types Perhaps the majority will simply be placed on the mailing list for the future but others may choose to take out a subscription that may require an annual renewal fee but offer loyalty discounts All the alternatives are listed in the new patron routine Postcode lookup may be incorporated and this will speed up data input Current links are available to OAS AFD NLPG SLPG and FVGIS Irrespective of whether you have postcode lookup CentreStage will automatically cross reference postcodes and highlight potential duplicates at input time Finally at the bottom of this input screen are the mailing switches where patrons can opt in out of correspondence by mail e mail or SMS The default setting for these check boxes are set by your System Administrator and the box office staff will need to ask the appropriate questions at this stage If the new user has taken out a subscription CentreStage will automatically select any preferential prices for the seats and all items for payment will appear in the basket At the end of the booking process the tickets are printed and the Market Research option is displayed so your staff can record how the patron heard about the show This allows you to measure the effectiveness of your marketing channels Delta Computer Services CentreStage Brochure Page 9 of 32 On Line Bookings On line ticketing is a most valuable sales channel and
12. parent paying a deposit to cover the room hire and perhaps the balance would be due on arrival when the numbers of children attending have been confirmed The Planner will allow you to specify menu choices and extras such as Party Bags Preview Contract Invoice Finally confirmation of hire letters Invoices may be produced by the system and multiple choices of kantia document layout are available Mr John Smith Wealden Badminton Club Often the type of confirmation sent 43 Streatfield Road Newtown Delta Computer Services to your regular block bookers would liana Alone East Sussex London Road be quite different to the mem Account CR 7 69 Date of Invoice 15 10 2003 TN22 1HN correspondence you may send out miniata to confirm a child s birthday party Booking Information Date Where and What Time Booked Wednesday 15 October 2003 Club Roorn Meeting 09 00 am to 10 00 am Accounting Price Net VAT Total Club Room Hire 25 00 x7 175 00 30 66 205 66 175 00 30 66 205 66 Part Payment Schedule Date Due Amount Due Balance Wednesday 15 October 2003 29 38 29 38 29 38 Hi Paint Delta Computer Services CentreStage Brochure Page 27 of 32 The Viewer allows you to see what space is available quickly on any given day 20 Records Returned a Be States ooo Main Hall 1 1400 120 MH 28i Contract Dette T Main Hall 2 10 120 MH 8 e User information Main Hall 2 1400
13. register This process includes a duplicate checker that matches the e mail address against the patron database and will stop duplicates being added Normally this routine will also include integrated address lookup and the opportunity to capture valuable market research information such as DOB your age does influence buying patterns and things that you like This information is useful and can be used in conjunction with the patron history that is accumulated as bookings are made BOX OFFICE 44 0 20 7222 1061 CAFE amp RESTAURANT 44 0 20 7222 2779 ST JOHN S SMITH SQUARE Patron HRH The Duchess of Cornwall HOME WHAT S ON CAFE amp RESTAURANT YOUR VISIT FRIENDS HIRE ABOUT US CONTACT The Ampitheatre Sun 22 09 2013 3 30 pm Steely Dan Underground Condos eee ee oe a Fa m m m mj mj aj mj aj mj m aj a c m w aj E m a Sj a Jetta o m mi mj m m j a a i j a ieee eee E BEBEBEBEEE O m mj m m m m m m mj mj a a KI N a ee ee A S a SRR m E mj RRR eee 0 mi m m mj mj aj ee oe V m E aj m mj a Ej a m a aj m ieee a a m a ech ee eee eee eee aoe Pee a a a m m The choice of seat selection patron driven or seat allocation system driven is set by you by show If seats are to be allocated on a next best basis the patron selects 4 seats in band A and the best ones are placed in the basket The patron can view where they are but cannot change them You can administer several next best sea
14. schedules may also be created and the software can do this automatically if required Block bookings that run over several months can be paid on the night The software can automatically divide the total amount by the dates booked and insert the schedule for you Delta Computer Services CentreStage Brochure Page 26 of 32 BF Payment Schedule Lo ea Monthly payments may be automated too with the Planner PI Si gt EA either setting the payment dateto o Close Payment Schedule the first time that hirer visits in amount Balance J Cifc Friday 1 August 2008 134 00 0 00 that month or setting an arbitrary Fiday 5 September 2008 Account Details Friday 3 October 2008 134 00 134 00 date at the start of each month by Friday 7 November 2008 134 00 134 00 Account Total 670 00 which time ALL block bookings Friday 5 December 2008 134 00 134 00 meedio he 536 00 should have paid for the forthcoming month Part Payment Total 60 00 Part Payment Balance 536 00 Payment Wararnce 0 00 Payment Details Friday 1 August 2006 a Amount to be Paid 134 00 v For bookings such as special events most of our uses will take a deposit quite early on to secure the booking and the balance several weeks before the event and in this case the dates may be entered manually to suit your requirements Birthday parties may be slightly different again with the
15. seating plan will appear le eee pooo0moE Clair Hall Presents Heads Perf 1 on Thu 12 Sep 2013 7 30 pm 4 gt D c Overview Stage 2 a3 am as as av ae Y E A E E E akele pce fics 9 ci ci ce cB cu cis C6 C7 cB C19 Ca oe oso fox Ao 12 o1 Ao 1 floss ois o1 Bois oio o p21 0221 023 02s 025 025 027 025 DORR o a a a a aa aa aaa agog fezs ex2 eas jezs 2s eas ez7 exe OOE Po a a a a a aa a aanas acadada a Go Gs a7 co oro cts Me REECE fci cioen c fE c22 c2s c24 cas cas 627 czs a e oo he ee unogg22222222 Idle 100 All change N B S T EV EDED EP EPEDED EIEN EEE eee ae elal s l ol ef x fro Popup pops cess co zs 22 125 12s 425 25 27 129 pape fis is o eho fo koke keke kkk Ber se keko f 22 123 aa as mal m2 ma sms me m7 wef moo Baole ars araa eas Beas aoo zs vz m wa was was m27 mas ro esos e s s isu a PE H a2 _a3 a4 a5 a6 a7 a8 Q Qi Q12 Q131 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q p21 222 Q23 Q24 25 Q25 Q27 928 Q291 Q30 The seat colour denotes price band although in reality a relatively small plan like this wouldn t have quite so many The seat numbers are generally displayed on the plans and booked seats are shown as shaded There is also some scope available with seat shape and we generally use square as above for a standard seating plan but you could use circles to denote an event with unreserved seating Restricted view seats are generally repre
16. the match If CentreStage finds several John Smith s they will be displayed alphabetically sorted by address line 1 Stage Card Number 00000001 l lol x Street 58 Streatham Avenue Renewak Tuesday 22 July 2014 re _zz_ q Town Crowborough ea Home 01892 598744 County East Sussex Mobile 07802 663322 0 S Postcode N6 40F Mail J Email v SMS 7 Title Forename Surname Categor Miss Michelle Pfeiffer Adult 4 on D Continue 1 ff o2 ff 03 otos Hf os o7 Qu Q12 Q13 Q14 Q15 Q16 Q17 Q18 Q19 Q20 Q R21 Q22 Q23 Q24 Q25 Q26 Q27 QU Q29 Q30 The Patron detail screen will not usually display their image but the picture may be on the system if you manage a Friends scheme where perhaps regular users take out a subscription in order to gain benefits such as cheaper prices and or advanced booking for certain events Concession allocation Heads This screen allows changes on the fly if address Thursday 12 09 2013 at 7 30pm or e mail details have altered or the patron can opt on out of future mailshots by changing their rs Total preferences sik 150 00 i 0 00 The patron category is also displayed here and this will automatically select the correct price for those seats Price Band E for that patron SNAN Booking Fee 2 1 50 3 00 Range 2 2 Concessions may be applied at this stage and any A i Oo 5 00 0 00 boo
17. 00 52 50 75 00 52 50 Surcharges a ee a The norm would be to request that the patron logs in or registers before seat are selected and put into the basket The alternative is to allow seats to be selected before login registration As the booking process is initiated there are two options Our preference is the former because the chosen seat are not locked until after login registration and it is possible to have the seats disappear from what the patron perceives as the basket if someone else is trying to book the same seat s at the same time and logs in or registers faster Remember that CentreStage is a real time multi sales channel theatre booking system that sells seats ona first come first served basis Delta Computer Services CentreStage Brochure Page 11 of 32 Existing patrons would login using their e mail address and a random three digits from their password BOX OFFICE 44 0 20 7222 1061 CAFE amp RESTAURANT 44 0 20 7222 2779 TH SQUARE Patron HRH The Duchess of Cornwall HOME WHAT S ON CAFE amp RESTAURANT YOUR VISIT FRIENDS HIRE ABOUT US CONTACT Bookings Home Login Diary Sign In Registered User Login Email Address freq simpson tiscali co uk Your Password Please enter the Third Sixth and Eighth characters of your password Third Sixth e Eighth p Forgotten your d O Remember my Email Address New Patrons have the opportunity to
18. CentreStage presents an intuitive process to allow your patrons both existing and new to transact on line easily The Web style will be dependent upon your existing website and we can either give you the bland pages for styling in house or we can style the pages to match for you Once the styling is complete the content management is controlled automatically by the terrestrial system That is to say in Shows Workshop you would check the available on the web box and when the show is saved that show will be available on line ox Office A B a St John S 44 0 20 7222 1061 Smith Square Patron HRH The Duchess of Cornwall Diary of Events September 2013 How to find us 12 Login or register 25 Talking Heads 13 Talking Heads 14 Sat Talking Heads 13 Talking Heads Talking Heads Steely Dan Underground Condos Talking Heads Steely Dan Underground Condos Talking Heads Steely Dan Underground Condos i i Steely Dan Underground Condos Find out about our piano appeal a Steely Dan Underground Condos The Patron has the opportunity to browse login or register and buy using very similar search facilities as available in the Box Office The events diary is generally displayed in full and the customer can scroll through this or list events by month There is also a search facility by wildcard that will match some or all parts of any matching show title or artists name I
19. _J e pss MOE Ta Se Tuesday 08 January 2013 At this stage the Planner has locked the chosen cells for that day and this prevents double bookings Delta Computer Services CentreStage Brochure Page 24 of 32 If the booking is required over a range of dates the repeat feature may be used to set end dates occurrences frequency day s of the week for all selected areas etc Planner Friday 19 April 2013 Friday 19 April 2013 ak C z i Kecurren a 00 i F F Monl Tue Wed I Thu M fog Eo E Bookings are linked to the Hirer record stored in the See User Manager along with the other user types including patrons This saves repeat transposition of information and allows you to link all bookings over an unlimited Organisation Grace Hil School Of Ballet period to this user Street Appt 46a Sunshine Boulevard Locality Santa Monica Often with some organisations the billing will be sent Town Los Angeles to the home address of the Secretary but provision is eae ma made on the Hirer tab for a second billing address if Postcode required q x aja zlu z E Free form notes about the hirer organisation may be posted here by your staff too Current User 3 a of 1 George Clooney al gt p NOTE George is also a friend of the theatre and the membership due flag has also been triggered His memb
20. age will display the necessary prompts for your Box Office staff to make sure the transaction is processed as it should be Shut Down Shut Down Shut Down Processing Card Processing Confirm Auth Code Please Insert or Swipe Card Auth Code 789DE Please Check For PIN Entry Confirm 4uth Code UCL eh Sth AVS Result Data Not Matched E E Keyed Txn Yes Confirm Txn T T E E c c COMMIDEA COMMIDESA COMMIDESA Setup About Hide Log Off Setup About Hide Log Off Setup About Hide Log Off OS OO OS OO OS 90 Authorization is done on line in real time and the income is collated in CentreStage s transaction log and Banking reports Integration for Chip amp Pin is also available for Capita s Smart Gateway Delta Computer Services CentreStage Brochure Page 8 of 32 Processing new patrons couldn t be easier and these may be added during the booking process AE 0 Patron select HEDOOBOE Riverside Presents Dan Perf 1 on Mon 16 Sep 2013 8 30 pm Holding 2 a wo Patron Categories aaile Eo aaao Overview All change Title Mr Forename Frank Surname Skinner Street fiz Greaigan Terrace Locality Town kvie Of Lochalsh County Invernesshire POST TOWN kre OF LOCHALSH Postcode IV56 1HJ Home o1s98 745121 Work Mobile 07802659988 greteaverssnessesersssseenreseesnes Aone Moge Send Mail Vv PARECEN
21. anager within the Technical Support Department is then assigned to each customer to manage the following sequence of events A Software Installation Handbook which is a step by step guide to the whole installation is forwarded to the Venue It contains a draft Project Plan examples and explanations of each Seating Plan Patron Categories Prices etc and information collection sheets to enable the necessary information to be collated in order to build the system This pack also contains all the required information including contact telephone numbers directions to our offices along with training timetables and lesson plans A Project Meeting is arranged with the site to confirm the Project Plan so that all the Key milestones are established at the outset Acceptance Criteria and Payment Profile with a Project Team identified Delta Venue and IT Regular contact is made throughout the installation phase of the project to ensure that all the system build information is received as per the agreed Project Plan with the key milestones reviewed and amended as appropriate Delta s Project Manager liaises with the Venue s Project Manager during the system build to make sure that the system has been configured correctly prior to the System Administrator Training At each key stage mutual confirmation of phased achievement is established with both parties Confirmation of the number of people attending the Syste
22. ch Codes Market Research is user configurable and allows you to create and attach indicators to your users perhaps indicating ethnic origin or concessionary user type and then analyse course take up using those discreet codes This is particularly useful if the Arts Council provide funding for such holiday course and in return want attendance analysis by gender and age band for example All Course income will be allocated to the correct income code and will be included in the CentreStage financial reports but as a separate Cost Centre All the reports may be printed or the information sent to a CSV file for export Delta Computer Services CentreStage Brochure Page 30 of 32 The Complete Service Project Management Whilst we do not subscribe to any accredited quality assurance standards we have our own quality systems in place including a complete system build facility that ensures fully completed systems are implemented to an agreed Project Plan and not simply a software package and user manual delivered to your door Our Implementation and Support Team have extensive knowledge of the venue operation and this guarantees the system build once completed addresses all your operational requirements and produces the level of reporting required Once an order has been received Graeme Hogg MILAM an ex multi use venue Manager who heads the Technical Support Department agrees a Project Plan with venue management A Project M
23. dily and we now have installations countrywide many of which are multi terminal installations Sunderland City Council have NINE installations including the Aquatic Centre Dumfries and Galloway we have FOURTEEN sites including DG1 and at Freedom Leisure we operate in SEVENTEEN sites including in Clair Hall and The Martlets in Haywards Heath and Burgess Hill The City of Sunderland was our next major customer and they identified the need for a theatre booking module in order to administer their up and coming European Karate Championships Showbis was written to cater for this requirement and was subsequently enhanced over the next year before handling the ticket sales for the Skoda World Snooker Championships also hosted by Sunderland City Council at Crowtree Leisure Centre World Boxing events followed and further changes were made to Showbis to allow more sophisticated seating plans to include standard seats tables and standing areas and this iteration of Showbis was used to administer a series of bouts that led to local hero City of Sunderland employee and part time boxer Billy Hardy winning and retaining his world bantamweight title Sunderland s neighbour South Shields then bought our systems and used Showbis for a series of music concerts in the 1500 seat Temple Park Arena as the locals sang along to more locals Sting and Chris Rea Showbis was superseded by CentreStage a completely re written and improved package that included In
24. ease select a price type for 4 ticket s Other Charges Charge Type Quantity Price Rate Booking Fee 4 1 50 Programme 5 00 Event Total 316 00 Throughout this process a timer is running and this enables you to set a maximum time that patrons may lock seats on line before they are released for sale Seats are locked as soon as the user is logged in registered and the seats are selected thereafter they are unavailable to the box office back office and other users on line Timer settings are arbitrary and should be set to roughly 7 10 minutes Seats locked via another sales channel appear as such at the Box Office These seat will not become available pans 3 as a5 a7 a3 a feien 5 as aas a aas until the timer setting has expired DOB Oo LELE ica fcs ica cs fcs cz ce c fe geog icce fics ic17 fics cis fc20 D9 o 10 o1 fo12 p13 fo p15 Ao 16 o 17 p18 oss oz E2 e e es 6 e esf e feo geopen gege gees Bes ge fess Bess E F2 Fs ra rs ore ez raf oe fies Geo Get GG ee Ga Go Gd Gu Go Go G2 es e es G6 e7 ef e fes Mengene Meee Mer ic css ieie E 20 Bf a a ffs fs ae 7 a B39 20 Delta Computer Services CentreStage Brochure Page 13 of 32 A final summary screen will confirm the address to which the tickets will be sent and give the patron the opportunity to read the T amp C s before being forwarded to the payment portal BOX OFFICE 44 0 20 7222 1061 CAFE amp RESTAURANT 44 0 20 7222 2779 Patron
25. ership can expire and he may not renew it in that case he can remain on the system as a Hirer only Delta Computer Services CentreStage Brochure Page 25 of 32 The booking process then allows selection of a specific activity or function type and then allows you to enter notes about the booking These notes may be typed or pasted in or selected from a list of standard setup notes at right below and modified 7 a 2 8 ta 2 Back Abwt Booking o potiron tam Create a Mew Note 1 8 AAAG The notes section also allows you to file documents on your network and hyperlink them to this screen This is particularly useful when Hirer s are sending in copies of staff qualifications public liability insurance and risk assessments as these can be attached to the setup sheet The Planner also allows you to create the accounting details J Net vAT Total Balance 25 06 2008 Main Hall Hire Non Vat 1 2200 25 00 550 00 0 00 550 00 440 00 25 06 2008 Pa System 1 100 120 00 10213 1787 120 00 96 00 TOTALS 652 13 17 87 670 00 536 00 Main Hall Hire Non Vat Group f 25 06 2008 EZ There is no limit to the number of accounting codes that the Planner can accommodate The system can cater for VAT VAT exempt 0 00 rated VAT et al Any subsequent changes to the accounting information are recorded in a log file with details of the authorising member of staff Part Payment
26. f you have a single web booking site but multiple links from other venue s websites around the city borough county this screen can be set to pre filter events so that only that venue s events appear Delta Computer Services CentreStage Brochure Page 10 of 32 As the patron browses detailed show information is available This dynamic information is also derived from the Shows Workshop where your System Administrator would set up the show Any marketing material such as pictures and promotional text that is added at setup time may be automatically published on the web site and is accessible via the information feature Talking Heads began when four classmates joined together in 1974 to form one of pop s most influential bands The original members David Byrne Chris Frantz Tina Weymouth and Jerry Harrison still form the backbone of the band Talking Heads married punk rock sensibilities with poppy sounds clipped funk art school intellectualism and later world music In David Byrne they had one of the most distinctive front men of the period and they have remained popular even as tastes have changed Their concert film Stop Making Sense made at the Pantages Theatre in Hollywood directed by Jonathan Demme is acclaimed as one of the finest examples of the genre ti 3 i AETR d Concession sion 09 In gi left 50 00 47 50 75 00 5 50 75 00 52 50 s 75 00 52 50 Good Availability ase 52 75
27. ing with a working system We can import an existing patron database for you as part of the project either from an output file provided by the old system or a manually maintained record of patrons in Excel Access or similar It is also possible to import patron history too in some cases providing of course that you have this information to hand either in the current database or on electronic file Data Integrity Data checking may also be possible so that potential duplicates may be identified at import time and excluded This is often a step too far for some as you do risk losing certain items of patron history attached to the duplicate patron record Of course if this data is old one could argue that it is disposable but the decision has to be yours Merge Patron For duplicate patrons that do slip through the net CentreStage does have a Merge Patron routine that will copy history from one patron record to another and disable the record you deem as the old one Functionality Once the Patron information is transferred to recorded in CentreStage ongoing administration is straight forward and you will get the benefits of a robust tried and tested system ALL patrons of whatever type are kept in the same database and CentreStage allows you to offer an unlimited number of categories ranging from a standard Patron or mailing list to a Friend or Member who may pay an annual fee in order to receive preferential p
28. ions to existing Modified reports and all additions are passed on to all our users free of charge as part of the maintenance contract and the menu is simply updated gt a Marketing Reports Marketi Ae vep pc orts EJ Please select a report Sales by Eve 2S List Analysis aneao Sales Comparison Research Analysis Event Frequency by List A Shows F eagle Ni ct sau performance Drill down available Event Freque amp cy Report Sales Report for Archiv Event Sales Sales report for old shows grouped by event and or performance with drill down List Analysis A comparison of event sales as a result of specific e mailshots Sales by Concession Income and seat sales by concession by event and by date range Sales Comparison Period sales comparison between two shows Research Analysis Comparison of the Where you heard about the show feature Event Frequency Report Repeat bookings by patron analysis Event Frequency by List Repeat bookings by patron on a list created by List Analysis Delta Computer Services CentreStage Brochure Page 20 of 32 Event Reports This section is also Work in Progress Modified reports and all additions are passed on to all our users free of charge as part of the maintenance contract and the menu is simply updated Takings by Show LN A J maaala Fao r se A wie r r va a f R D ORD Narc Add on Report Ana
29. king fees or transaction fees will be added Unto 9 automatically Extra s such as merchandise postage or donations may also be added before the total is put into the basket for payment Sub Total 153 00 Charges May Apply Basket Total 153 00 Performance No A a h EN Delta Computer Services CentreStage Brochure Page 7 of 32 Description Date Time Additional Info Concession Qty Total Print Pay Remove Heads 12 09 13 7 30 pm BLOCK 5 E 22 Standard 1 75 00 Y Mo Heads 12 09 13 7 30 pm BLOCK 5 E 21 Standard 1 7500 Y F Heads 12 09 13 7 30 pm BLOCK 5 F 22 Standard 1 75 00 Y M m Heads 12 09 13 7 30 pm BLOCK 5 F 21 Standard 1 75 00 Yy M m Heads Booking Fee 4 6 00 Y ii F Booking Fee 1 0 50 Y E o You can drag a concession from one seat to another teme Michelle Pfeiffer 1 Basket Total 306 50 Category Adult valid paylar Y wif Amount Due 306 50 q EM 2 Bulk Print More Seats Agency Tickets Apply _ _ 2 Pay Save Payments may be processed by any denomination or any combination of denominations so this allows patrons to pay with part voucher and part cash for example More commonly credit card would be the used and CentreStage has fully integrated credit card payment processing routines managed by Verifone The customer present routine is driven entirely by the customer who will respond to the prompts on the pin pad whilst CentreSt
30. lls AA 123 BOX OFFICE 020 8688 9291 BOOK ONLINE www fairfield co uk Delta Computer Services CentreStage Brochure Page 23 of 32 Added Value Room Bookings Many of our customers also hire out rooms and halls to a third party for conferences parties courses and meetings Our Planner deals with all types of future bookings such as special events block bookings corporate bookings and birthday parties There is no limit to how far ahead these can be booked but this process often takes much longer involves multiple pricing policies based on the type of organisation making the hire may be VAT VAT inclusive non VAT There will also be setup considerations potential clashes with other activities and staffing issues considerations Pla ner Th da Q Mat rch 2 a f Thursday 28 March 2013 Thursday 28 March 2013 SSS w 17 The Planner allows you to book multiple areas in a single operation and set the status of each booking to help with event management The booking status configuration is under your control and you could use a simple Enquiry RED Provisional YELLOW and Confirmed GREEN system as depicted in the examples contained here You load the date required and click drag the times required then use the autobook feature to grab all the areas as required To swap between areas to select the required space you access the panel at the left of the screen oe i 2 Ohu L K __ _
31. lly as it is free unlike SMS and many of us are smart phone users and do collect mail on the run We have recently released the second iteration of our E Mail Client E MC E MC harnesses the power of SOL server the database engine that CentreStage uses to send e mails using SMTP This feature allows you to create your own HTML or RTF e mails and send these directly Miz ten ee Miss Michelle Pfeiffer Miss Courtney Thorne Smith Mrs Denise Lewis Miss Tracey Smith Miss Deborah Smith xi Profile Sales x Bcc Subject General Test View Recipients lt DOCTYPE html PUBLIC W3C DTD XHTML 1 0 Transitional EN ean http www_ w3 org TR xhtml1 DTD xhtmll transitional dtd gt H CentreStage lt html xmlins http www_ w3_ org 1999 xhtml gt lt head gt lt meta http equiv Content Type content text html charset iso 8859 1 gt lt title gt SCUBA Online Bookings lt title gt lt link href http deltaws deltacomputerservices co_uk Styles ScubaSJB css rel stylesheet type text css gt lt head gt z HTML Email M Add Field to Email The routine includes a recipient list populated by the patrons identified during the last search and the option to preview the mail to make sure it appears elegantly When the data collated by the Patron Search Engine is passed to the Conditional Mailshot you can decide which of the available methods of correspondence is mo
32. lysis of add on prices merchandise programmes postage etc Advance Sales Sales and reservation analysis by show by price band Advance Sales Summary Sales and reservations analysis across multiple shows Analysis by Postcode Sales breakdown by postcode for selected shows Cancellations Cancelled seats by show by date range Daily MOP Report Cash analysis by method of payment by date range House Analysis Sales and reservations by price band for a performance Internet Daily Sales Comparison of Internet v Box Office sales by date range Seat Breakdown Analysis of sales by concession price band Seat Sales by Show Sales by performance including cancellations and patron contact details Takings by Show All income by show by date range Delta Computer Services CentreStage Brochure Page 21 of 32 Utilities Seating Plan Designer CentreStage includes provision to create an unlimited number of your own seating plans This feature is particularly useful for multi purpose venues where many seating plans may be required because the seats are not necessarily fixed Simple features such as rename allow you to start with an existing plan and amend rather than start from scratch This speeds up the process and ensures that screen look and feel is more consistent across the whole system Labels may be placed wherever they are required and the design is generally free format
33. m Administrators course their names and lunch requirements and details of the local B amp B accommodation is provided Reception training timetables are agreed and arrangements finalised Depending upon whether we install the completed software at our offices onto your machines or on site the system is now available for the inputting of existing data We also provide this service if required Details of any existing membership database can be forwarded and converted into CentreStage A dry run will be conducted and the results confirmed as accurate Box Office Training is then carried out on site the week prior to Go Live Go Live Amember of the Technical Support Team can be in attendance during go live if required During the first week of Go Live we check with the Venue Project Manager on a daily basis to ensure that everything is working as required there is also a direct line to the nominated Project Manager at Delta for Delta Computer Services CentreStage Brochure Page 31 of 32 the first two weeks to ensure that any minor problem is rectified immediately thereafter a maximum response time of 10 minutes will apply Telephone Support The experienced Customer Support Team support CentreStage via telephone e mail and remote access Our Level 1 maintenance package provides software support Monday to Friday 08 00 to 17 00 Higher Level software maintenance packages are also available for evening weekend cover and this is
34. manned via a radio pager system not an answering machine Remote Access In case you encounter any problems with the software wish us to check something on the system and allow us to send you the latest release of the software we recommend you install some form of remote access on the Client PC Remote support can be best achieved via the Internet using an ADSL connection Once this connection is in place Terminal Services can be used to remote control the server and Remote Desktop for the terminals Software Updates CentreStage is constantly being improved and updated and all customers receive the latest release of software approximately two to three times per year under the terms of their software support contract We strive to ensure that we cause the minimum amount of disruption to our customers when loading the updates and provide the maximum amount of information regarding these updates in the form of Software update notes and updated on line Help files CentreStage is one element of a fully integrated Venue Management System and we are committed to sympathetic development of the software a sensible approach to keeping the software up to date and having done so we want to offer you a workable and hassle free upgrade path We don t want to charge you for modifications for the modules you have already bought that is why you pay us maintenance to ensure your system doesn t go out of date We will try and look after yo
35. nstantly evolving package that is enhanced as a result of feedback from our customer base All customers get the benefit of this development because all updates are passed on to all users free of charge as part of the on going maintenance package Delta Computer Services CentreStage Brochure Page 4 of 32 Box Office The point of sale functionality enables your staff to access all shows process multiple transactions for multiple patrons accumulate bookings in the same basket and pay using an automated and fully integrated credit card routine This module defaults to the next show but show selection may be done in several ways Show Selection I Show Past Events 7 Show PastPerfromances J Show Pending _i6 17 a8 39 20 2a 22 23 24 25 26 27 28 29 30 7 30p Heads GUE Ferie SERLES S h showing all showing all showing All iiit The graphical display above may be replaced by a Diary View checkbox which simply allows you to scroll down all the shows or you can search for shows in other ways from this interface Genre or type you configure the genres and attach to each show Venue show me all the events in the Commonwealth Hall Series a run of events where multi buy discount options are available Wildcard name part of name or in house nick name Delta Computer Services CentreStage Brochure Page 5 of 32 When the performance is selected the
36. red in some way or promoted at your theatre you will be able to tell them by analyzing the visit records Wordlink CentreStage includes two Patron Search Engines We have already discussed the first in the Marketing section above and this pulls out people based on what they have been to see and when The second search engine is called Wordlink and this facilitates quick searches on their patron information and direct output to the Conditional Mailshot E Mail Client and an integrated label generator This is very useful if you still send out the brochure as we know many of our customers still do Delta Computer Services CentreStage Brochure Page 19 of 32 Reporting Financial Reporting All Income taken at the Box Office is automatically coded to the correct income code on a minimum of two levels The least detailed level would be the codes you use for your Finance System the most detailed would be what we call the Internal codes and this splits the income down into individual events and perhaps types of user Standard Concessionary Friend etc The Banking reports may be sent to screen printer or to a CSV file and we already have an automated update to finance systems in several sites so this will be provided as a matter of course All Financial reports are also available by show or run series of shows Marketing Reports This section is very much Work in Progress as we are constantly being asked for new reports or addit
37. rices and or advanced booking opportunities for events Patron history is recorded as a by product of the transaction so this is updated constantly There are however many other way that the patron database can provide useful analysis Addresses would generally be updated automatically using a lookup facility and CentreStage is compatible with OAS the market leader AFD the National Land and Property Gazetteer Scottish LPG Corporate Address Gazetteer and the Forth Valley GIS Should you chose to use extract files from either the NLPG or SLPG you will also gain the benefits of additional demographic analysis by postcode ward and Super Output Area called a Datazone if you are in Scotland Take things a step further and record some extra information such as dates of birth and you can then factor this into your marketing efforts perhaps Consider that the buying patterns of the more mature are different to the younger age groups older folk like the writer want things just so and planned in advance and are less likely to respond to an offer for this weekend than the younger generation who are still flying by the seat of their pants as it were Delta Computer Services CentreStage Brochure Page 18 of 32 Date of birth also allows you use some clever features of CentreStage to collate patrons into Age Bands so that if the Arts Council want an analysis of patrons by age band and gender for a series of shows that they have either sponso
38. sented by a trapezium Each seating plan has an in built zoom factor and if possible seats Bl lelelal je will be displayed at the optimum size to allow selection easily 1 on Thu 12 Sep 2013 7 30 pm Holdin For large seating plans 2000 the blocks would appear as a solid easel colour and when prodded on the touch screen or clicked with the mouse CentreStage will zoom to that block and display the seat eTe for selection pia B19 9 RA gt gf 024 025 025 af ay afi E24 25 26 p1 22 2 F24 F25 rs F27 rz 21 fez 623 c24 625 c25 27 c23 pr raz zoe as a7 ras Seats may be selected by either clicking individually or using the lt CLICK gt lt DRAG gt feature to select a block row or selection of seats Sr a nn m gt A a gt As soon as seats are selected they are locked and are unavailable from any other sales channel box office back office or Internet and held in the basket By Fs 2 22 292s 25 125 27 28 21 za fs ze fs zs 27 zn 22 23 msl 25 m27 M28 z p wa wu Any number of seats from any number of shows and performances across any number of venues can be held 28 ais ax a fezii Delta Computer Services CentreStage Brochure Page 6 of 32 The patron is then identified by some means The vast majority of patrons will not know their number and so the standard search would be the wildcard forename surname and the more you enter the closer
39. st appropriate Delta Computer Services CentreStage Brochure Page 16 of 32 _ Conditional Mailshot In the example at right we have set our preferred method of correspondence as Email and selected the template accordingly As an alternative for those who DO NOT have an e mail address on the system CentreStage will automatically merge a letter in Word and this is set to option 2 Mail 2 Send Mail Magician Create CSV File 2 There are several options available in here The spreen i choices are direct e mail via the E Mail Client direct UO e mail via local Outlook client E Mail file or SMS Ignore User Mail Preferences file and you can set the preferences each time to suit your requirements The check box to Ignore User Mail Preferences allows you to by pass the opt out settings if appropriate for example if you are sending a general e mail out to everyone to say that the theatre needs to close for emergency repairs at short notice and failure to inform regular patrons will irritate them more than not telling them 24 User Manager Finally at the end of each mail out and irrespective of the medium used E mail letter or SMS CentreStage appends the correspondence history for each patron with the details of the message Old messages may be interrogated and EB Export Contact History __ Add Scheduled Contact 2 Add Contact Details
40. t in different types of activity Some of our users provide holiday play schemes for a variety of topics such as drama workshops or sports camps Even if you cannot identify the specialist staff to manage these on your behalf you could hire the facilities to someone who can and perhaps benefit from secondary spend in your caf If there is any requirement to manage course bookings of any type this can also be done using these optional modules Setup Course JB003 Minnows Wednesday 15 30 Each course is allocated a unique course reference KJ a R number and may also be allocated a user defined Prea er Ea oom e course type vene CE Status OPEN 7 MClass Dates Classes This allows your customers to search by type on the Fist Class Wedresday 30 Apa 2008 Z Wednesday 30 April 2008 web site to see what courses are available and then aie e A ecice E roes yde Last Class Wednesday 23 July 2008 Fral MClass Times Sunday x l Wednesday 21 May 2008 Wednesday 28 May 2008 Wednesday 4 June 2008 Wednesday 11 June 2008 C Wednesday 18 June 2008 book their children in on line and pay m Start dates end dates exclusion dates are all catered M Monday J 2l EZI Wednesday 25 June 2008 TAE g I Tuesda wednesday 2 July 2008 for although for holiday courses it is more likely that Bl Z Wednesday 9 Juy 2008 Wednesday 15 30 16 00 z
41. t patterns because the best seats for music are often not the best for drama and few would want the front row for Royston Chubby Brown s brand of stand up comedy Delta Computer Services CentreStage Brochure Page 12 of 32 CentreStage also includes a single seat algorithm to stop Patrons who are selecting their own seats leaving a hard to sell single seat at the end of a row Chosen or allocated seats are placed in the basket and the appropriate price dependent upon the patron category and price band will be displayed There is the opportunity at this stage to allow the patron to apply concessions but this may be limited by you to no more than x concessions per transaction if necessary The basket will also include any mandatory fees such as booking fees transaction fees or postage and allow the patron to select any optional charges such as merchandise programmes or donations BOX OFFICE 44 0 20 7222 1061 CAFE amp RESTAURANT 44 0 20 7222 277 ST JOHN S SMITH SQUARE Patron HRH The Duchess of Cornwall HOME WHAT S ON CAFE amp RESTAURANT YOUR VISIT FRIENDS HIRE ABOUT US CONTACT Bookings Home Logged in as Mrs Angelina Jolie Logout Diary The Ampitheatre Sun 22 09 2013 8 30 pm Steely Dan Underground Condos Please choose the required price type for your tickets Proof of age or eligibility will be requested upon arrival Price Band D Quantity Total Standard r 300 00 Concession 0 00 Pl
42. ternet Bookings and ALL our customers benefited from a free of charge software update and a conversion routine to lift across patrons and bookings to the new version Delta Computer Services is a family business operating as a partnership We employ fifteen staff all of whom have a background in Theatre Leisure and or computers Three full time in house programmers are continually developing new modules and systems to keep pace with your requirements and all our users get the benefit from these improvements Delta Computer Services CentreStage Brochure Page 3 of 32 CentreStage Overview The current version of CentreStage is a full 32 Bit modularised Management Information System running on Windows XP Vista Windows7 Windows8 as either a stand alone or networked solution CentreStage comprises of Bookings Box Office and on line Admissions fast Ticketing system Patron Database including Direct Debits Reporting and Marketing Optional extras are Diary Event Bookings and Course administration The individual software modules can easily be combined to suit your specific organisational needs then added to in the future as you need them The software utilises Microsoft SOL Server as the database engine with the software modules written in Delphi The on line routines are currently being ported to HTMLs to enable automated rendering for all mobile devices CentreStage will accommodate any number of seating plans and ticket designs
43. u We will visit you regularly and we will make ourselves available if you have a problem You do not need a specific account manager because any of us are able and willing to help you when you have a problem We will ensure that modifications made to the system will improve the way you work and not make things more difficult There is no point adding badly integrated functionality that looks good but causes day to day issues The system is scalable You can add users easily and we will provide any number of licences because there is no need to buy five or ten for example You can start small with a couple of modules such as admissions and memberships and this will enable you to replace the till and get the benefits of all the financial analysis then add bookings and other modules later We have two main products CentreStage Theatre and Scuba Leisure and it will come as no surprise that these modules are also fully integrated and use the same database structure the same user database and the same reporting We have several customers who use both modules Delta Computer Services CentreStage Brochure Page 32 of 32
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