Security Printing Solutions User`s Guide
Contents
1. 2 1 Accessing and Using TROY FOR iccaciccivcsmnenseccnracssinnennirineniimma mares 2 1 Accessing the TROY Fonts Using Windows ApplicationsS seessssesssssvensssessnvrsesnessssnnsessnnsesnnnee 2 1 Accessing the TROY Fonts Using Non Windows Applications eere ee eere eene 2 1 Using TROY MICR Fonts t eontaeeesoko ets to tope Ip ENFE EIN ETUR EIS n 0B ERES EEEP EUER Oa EYES C9 SEP ER St SENEESE TERESET 2 2 Using the TROY OCR POS oen FRED MEE E Ee IS M EM pU E UR DIN NM PAP I EUM 2 2 Using the Reverse Helvetica Font 25 2 2 1agicenipuao pha DM reoR EE RK a Rak DARR FEL PME Ea 2a DM ee ERR REGERE REL e REP ia adl E 2 2 Usma the TROY POSNENET Feda nn 2 2 Using the British Pound and Euro Symbols 4 eese eee ee eee eee ee eren eee eee setate seen so eta 2 2 Using Printer Fonts and Sereen POtI S uu soeirres restore etvP Ex IR EpPEEH TES rl NP EP VENIR VN ku PP FEE UN SEN roS SERE avi 2 3 MICR Font iene pid ir i ER HEHREERME QUIA DEEP CH M LEE ERE TE 2 4 SG EL GE ooo Dur VOR S NUM NM Eu oe ees 2 5 Determining a Character Mapping sccssssscssssssocesssssasesnssssensssesnnssvseenssonossseversosonssnoessssssossonssssosnnees 2 6 Accessme Unmapped Characters Lee sis rte iuba lvo e pe tet Ov ID teense erence iene 2 6 Standard ASCH Character Set sauna nine mu 2 7 TROY MICR BTB 12 P int Font sscisistiscsciesticesncsnciaasstiacsacsineasicaniacianstacceasveasseestincescenie2. A Non TROY MICR toner was used The bank of deposit made a typing or imprinting error when they encoded the check AMOUNT onto the right end of the MICR line Your MICR paper is out of specification so that your documents tend to jam or tear inside bank processing equipment Documents were folded spindled or otherwise roughly handled before they reached the bank of deposit Your bank s reader sorter equipment is out of adjustment Print test documents using TROY MICR toner or consult the non TROY manufacturer for assistance Ask your bank or one of the document testing facilities in the list following this table to determine if the MICR line error is in the TROY MICR printed portion of the bank encoded portion many errors are bank induced Observe the condition of your processed checks Refer to this guide for information on TROY and ANSI MICR paper specifications Your paper vendor or bank may also provide assistance Consider sturdier MICR paper or improved check handling processes with your regular recipients Ask your bank for assistance in determining the cause of your rejects TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 3 7 Section 3 Trouble shooting by Symptom cont Troubleshooting MICR characters appear smeared after processing by a bank A Non TROY MICR toner was used Your MICR paper is ou
3. Are you sure you want to delete these fonts Click on YES to confirm the deletion The TrueType MICR screen font will be removed 5 Repeat steps two and three for each TROY screen font to be uninstalled 6 Close the Fonts Folder and Control Panel 7 If removing all the TROY support files proceed to the next section for removing all the TROY support files for Microsoft Windows Uninstall the 1 Close all applications before uninstalling the TROY support files Cuv Support 2 From the Start menu click on Settings and then click on Printers i 3 Right click on the Hewlett Packard LaserJet UPD PCL Se or renamed TROY printer printer icon and then click on Properties from the pull down menu 4 Click on the Configure tab located at the top of the Properties window 5 Click on the More button located within the Other Options category 6 Click on the Configure button located within the Fonts category 7 Within the Configure Font Cards window locate the section labeled Installed Cards Click on TROY Security Font Collection listed under Installed Cards TROY International Security Font Collection for international support Click on Remove to uninstall the TROY support files The entry will be deleted from the Installed Cards list 8 Close all remaining open windows All the TROY support files have been removed am OY TROY M401 Printer and M401 Font Card Kit User s Guide Document 4450 7091 1 002 Rev A 3 9 Appendix A Ins
4. TROY TROY M401 Printer and M401 Font Card Kit User s Guide For use with Hewlett Packard LaserJet M400 Series Printers Document 50 7091 1 002 Rev A Acknowledgements Some of the TROY products include cryptographic software written by Eric Young eay cryptsoft com The Twofish encryption decryption source code used in the TROY MICR Card is provided by Crytopane TROY is a registered trademark TROYmark and AutoProtect are registered trademarks of TROY Group Inc All rights reserved Microsoft Windows PostScript TrueType LaserJet and all other product names mentioned in this publication are trademarks or registered trademarks of their respective companies Information and descriptions contained herein are the property of TROY Group Inc Such information and descriptions may not be copied disseminated or distributed without the express written consent of TROY Group Inc This publication is subject to change without notice 2003 2012 TROY Group Inc Printed in the United States of America Table of Contents Preface This manual is designed and formatted for use as an online document viewed on your computer screen The document can also be printed For best results use Adobe Acrobat Reader 7 0 or higher to view or print this document Earlier versions of Adobe Acrobat Reader may not produce a properly formatted document on your computer screen The latest version of Adobe Acrobat Reader is available as a fr
5. desired height POSTNET an of E am um OY TROY M401 Printer and M401 Font Card Kit User s Guide Document 4450 7091 1 002 Rev A 2 17 Section 2 Using TROY Fonts TROY lt Esc gt 15Y Esc slpl vgs33b24779T desired height POSTNET Reverse optional 49 Ii 59 3B av sm OY TROY M401 Printer and M401 Font Card Kit User s Guide Document 4450 7091 1 002 Rev A 2 18 Section 2 PCL Font Using TROY Fonts Collection In addition to the TROY Security Printing fonts contained on the TROY Font Card an extensive collection of PCL fonts have been included on the TROY Font Card as a value added convenience to suit a wide variety of printing needs Print the PCL font lists from printer for examples TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A Section 3 Troubleshooting Trouble The following troubleshooting table provides solutions to the most common MICR printing problems Some of shooting by the messages may not apply to your TROY Security Printing Solution Visually inspect your MICR documents Sym ptom using the TROY MICR Document Template where appropriate NOTE This table does not cover all of the ANSI and banking specifications that MICR encoded documents must meet Refer to the TROY MICR Basics Handbook for more information on MICR specifications and check design Condition Possible Cause Solution Incorrect data in MICR line account Err
6. names addresses amounts that is to be read by automated readers using optical character recognition this font is scalable Used to print the convenience amount on the check in any one of five languages available on the web at http Avww troygroup com support TROY Reverse Helvetica Font TROY OCR Font type A and B International Convenience Fonts TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 1 1 OY Section 2 Using TROY Fonts Introduction Accessing and Using TROY Fonts Accessing TROY Fonts Using Windows Applications Accessing TROY Fonts Using Non Windows Applications aD y TROY The TROY MICR E 13B and CMC 7 MICR fonts have been specifically engineered for your TROY Security Printing Solution to ensure the highest quality MICR printing in the industry The TROY font collection provides seamless integration and security within your Windows based check printing application All TROY fonts are permanently programmed into the TROY Font Card to ensure consistent high quality MICR printing and to prevent unauthorized use of these fonts on another printing system Your TROY Security Printing Solution includes the following fonts TROY MICR Font E 13B and CMC 7 TROY Security Font English and Spanish TROY Convenience Fonts Enhanced Large and Small TROY Reverse Helvetica Font TROY OCR Fonts type A and B British Po
7. 02D 2 8 Section 2 Using TROY Fonts TROY MICR CMC 7 12 Point Font Troy CMC7 TROY Enhanced Convenience Amount Font Troy ECF Esc OQ Esc s1p12vV s b1T 54 56 F038 M ur UE LL il li ill P Ms i p IH I ill Hill 66 F042 F043 III TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A unt Section 2 TROY Reverse Helvetica Font Troy Helvetica Rev 32 20 39 27 40 28 42 2A 62 3E 49 31 850 32 60 3C 80 50 61 3D 71 g 81 51 82 90 5A 91 5B 92 5C 100 64 101 amp 102 6 110 BE a 112 70 EEG b A 122 7A mS 131 amp TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A Using TROY Fonts 2 10 Section 2 TROY OCR A Troy OCR A Esc QO Esc slplLJv s b1 4T 2039 147 148 201C 201D W TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A Using TROY Fonts 2 11 Section 2 Using TROY Fonts TROY OCR A continued NOTE This OCR font must be used at the designated point size to ensure optical readability E Sizel must use 12 point size upper and lower case characters can be used Size Ill must use 16 point size only upper case characters can be used E Size IV must use 20 point size only upper case characters can be used R TR OY TROY M401 Printer a
8. OY Font Card eese eres ek ett ep Piae ya EE te rrEP oE TAN ER MXN EUEFIN FUE PE eT IE A 1 am OY TROY M401 Printer and M401 Font Card Kit User s Guide Document 4450 7091 1 002 Rev A TOC 3 Section 1 Features Overview Introduction Thank you for purchasing your TROY M401 Printer or M401 Font Card Kit You have chosen the highest quality MICR Magnetic Ink Character Recognition printing solution available today that offers convenience flexibility and precision for printing high quality MICR documents The TROY M401 Printer includes the TROY Font Card a custom formulated TROY MICR toner cartridge designed to meet or exceed all ANSI MICR printing standards and a physical toner sensor to ensure all MICR documents are printed using MICR toner The TROY Font Card features an enhanced collection of MICR OCR Optical Character Recognition and security fonts designed for printing financial documents The TROY Font Card is also offered as a kit M401 Font Card Kit which can be installed in a standard Hewlett Packard M401 printer to provide MICR printing capabilities Refer to http www troygroup com support for information on installing the necessary TROY support files Refer to the Appendix in this manual for information on installing the TROY Font Card into an HP M401 LaserJet printer TROY Security Your TROY M401 Printer or M401 Font Card Kit includes a collection of high quality MICR fonts E13 B Fonts CMC 7 and other se
9. ce Amount font and TROY Security font were designed as scalable fonts that can be changed increased or decreased from the default point size to meet your check printing requirements NOTE It is highly recommended that you verify the MICR line at the bottom of your printed checks using the TROY MICR Document Template p n 54 17373 001 to verify the positioning of each character Refer to the TROY MICR Basics Handbook for details provided in PDF format found here http www troygroup com support ROY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 2 4 Section 2 Using TROY Fonts Font Each character or symbol in a font set corresponds to a specific ASCII American Standard Code for Information Interchange number e g the capital letter A ASCII number 65 Pressing a key on your computer Character g a key on y p Mapping keyboard automatically generates the ASCII number 32 through 127 associated with the character or symbol displayed on the key Likewise any character or symbol not represented on your computer keyboard ASCII numbers above 127 can be accessed by manually entering the associated ASCII number using the numeric keypad The fonts are found here hitp www troygroup com support and have each of the characters and symbols in each font set shown on the following pages mapped associated to standard computer keyboard characters using the corresponding ASCII number for ea
10. ch character and symbol on the keyboard For example the transit symbol one of the industry standard symbols used in a MICR line at the bottom of a check contained in the TROY E 13B MICR character table shown on page 3 8 does not exist on a standard computer keyboard but has been mapped to the standard ASCII keyboard capital letter A designated as ASCII number 65 Therefore after loading and then selecting the TROY E 13B MICR Font typing the capital letter A on your computer keyboard will produce the MICR transit symbol instead of the capital letter A The TROY E 13B MICR character table shown on page 3 8 associates the transit symbol with ASCII number 65 the same ASCII number used for the capital letter A if you had selected a standard ASCII font set instead of the TROY E 13B MICR font set TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 2 5 OY Section 2 Using TROY Fonts Determining a To determine which key on your computer keyboard that a TROY character or symbol is mapped to simply Character compare the ASCII number of the selected TROY character or symbol to the same ASCII number listed in the Mapping Standard ASCII Character Map shown on the next page to determine which keyboard key can be used to access the selected TROY character or symbol Accessing Some of the font sets provided on the Are found here U p 65 ASCII Number nmapped http ww
11. csounens 2 8 TROY MICR CMC 7 12 Point Pout isicnisiictiiniessindvisminciinnsimninneiicasunnw 2 9 TROY Enhanced Convenience Amount Scalable cccccccscscssssssssssscsscsesssssssssecscccccsssssesees 2 9 TROY Reverse Helvetica Font sssacinnismiaisnuannennenamaenndinnamnennnens 2 10 TROY OCR A Font Sal aDle sscsccscissessasccececseissssiceeteaecsetasovecancecsedesssonscsedecessosesssdessbecesceseessestee 2 11 TROY OCR B Font SCAlAD IC Luna Aae 2 13 TROY UPC A BARCODE ini tiairit ar RR EE PEEE FEY ERU LEKE ana pK ID EUN IHE PIQUE 2 15 TROY UPC E BARCODE au isbitistivpHt ipM Pis re PR RAMIS MAR FEHMIAE HERMES DRE ELI eK db 2 16 R TROY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A TOC 2 Table of Contents PN ri oi p PN 2 17 TROY POSTNET Reverse optional e eee eee ee ee ee eee eee oe eese see eos eaae ses sos seas see 2 18 PCE FNS 2 19 Section 3 Troubleshooting Troubleshootine by SUID ico oia ga a RE ERIR etna 3 1 Software Uninstall Pracedure s a eeecess eerie se repe se PMEY EY eoe aE eoe IP eLo e UE tiaan HV IS FERE 2 YES E DE Foro ERE EYES SPEI S pie eo reU 3 9 Uninstall the TROY Screen Fonts 2 5 rrr ees erba kr p ruES EY EM uS Pee PR RU YES ER VI FEY vC Vea Eb uy SES ERR EEES 3 9 Uninstall the TROY Support Files aceto eer E PM ER irasaid eraon saaan rra eerie k aS oa i 3 9 Appendix Card Installation Installing the TR
12. curity fonts programmed into the TROY Font Card See Section 3 Using TROY Fonts for more information The TROY Security font collection includes the following fonts TROY Font Description E13 B MICR Font Used to print the MICR line at the bottom of the check United States and selected countries CMC 7 MICR Font Used to print the MICR line at the bottom of the check if your bank of deposit requires this font Enhanced Convenience Font Used to print the convenience amount information on the check this font is scalable Large Convenience Font Used to print the convenience amount information on the check this font is non scalable Small Convenience Font Used to print the convenience amount information on the check this font is non scalable Used to print names and addresses on the back of transparent envelope windows for use in pressure seal machines British Pound and Euro Currency Used as the British or European currency symbol for the respective country replaces the U S Symbols dollar sign These symbols can be selected to print in the audit reports Used to print several types of industry standard barcodes for a variety of uses and also TROY Barcode and POSTNET Fonts includes a POSTNET font for printing the U S postal bar code that represents the 9 digit zip code printed below the postal address TROY Security Font Used to print the amount information on the check English Spanish this font is scalable Used to print any information
13. ee download from the Adobe web site at http www adobe com Conventions This User s Guide uses these conventions Bold indicates emphasis or a minor heading Italic refers to a document title or is used for emphasis COURIER type indicates text visible on a computer screen or keys on your computer keyboard The letter is used in examples to distinguish the small letter I from the numeral 1 one The character is used in examples to distinguish the letter O from the numeral 0 zero Esc CR lt LF gt FF etc are control characters Use a text editor to enter the equivalent of the character For example to get Esc using a DOS text editor hold down the Grl key and press the left square bracket key Other text editors may vary NOTE Notes contain important information set off from the text CAUTION Caution messages appear before procedures which if not observed could result in loss of data or in damage to equipment WARNING Warning messages alert you to a specific procedure or practice which if not followed correctly could cause serious personal injury am TROY M401 Printer and M401 Font Card Kit User s Guide Document 4450 7091 1 002 Rev A TOC 1 OY Table of Contents Section 1 Features Overview aii CUI Me 1 1 TROY Security Fouts 1 1 Section 2 Using TROY Fonts Introductio MM
14. er density setting is too dark or too light Your MICR toner cartridge is nearly empty Your MICR paper is out of specification so that toner does not adhere properly to the paper Faulty MICR toner cartridge Use of Non TROY MICR toner or font Use TROY MICR defaults TROY MICR toner cartridge should not be used if any print fading is visible across the document Refer to TROY MICR paper specifications elsewhere in this guide and consult your paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions during storage and handling Try another TROY MICR toner cartridge If the cartridge is faulty contact TROY Technical Support for assistance Use TROY MICR toner or font or consult TROY Technical Support for assistance TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 3 5 Section 3 Trouble shooting by Symptom cont Troubleshooting MICR characters are broken there are voids in characters or toner rubs off Your MICR paper is out of specification so that toner does not adhere properly to the paper Faulty MICR toner cartridge Use of Non TROY MICR toner cartridge Printer fusing unit is faulty Refer to the TROY MICR paper specifications and consult your paper vendor to ensure you have the correct pape
15. ev A 2 2 Section 2 Using Printer Fonts and Screen Fonts In addition to the TROY printer fonts that are permanently programmed into the TROY Font Card the TROY screen fonts have been developed for screen display use only as a visual reference and for making positional adjustments to the MICR line The TROY screen fonts display differently than the actual printer fonts in order to prevent unauthorized printing using the MICR screen fonts on other Windows installed printers If the E 13B MICR screen font is used for printing the inversely printed white characters on a black background MICR screen font will not be readable by the bank reader sorter machines The uniquely displayed screen fonts ensure that the MICR font printed on your MICR documents is generated by the TROY Font Card and not by the Windows operating system using the resident TrueType font The TROY screen fonts are found here http www troygroup com support TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A Using TROY Fonts Oa PASE PAA en 5 Na p oy TROY E 13B Screen Font TROY CMC 7 Screen Font TROY OCR A Screen Font ABCDEFG JKLANOPERSTUVUWX TROY OCR B Screen Font ABCDEFGHIJKLMNOPQRSTUVUXY TROY Reverse Helvetica Screen Font TROY EAN 8 Screen Font TROY EAN 13 Screen Font 012345678901 a clem or ut Er st Fel TROY POSTNET Screen Font TROY Reverse POSTNET Screen F
16. nd M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 2 12 Section 2 TROY OCR B Esc 10 lt Esc gt slpL v s b11 T Q Troy OCR B TITTTT 40 41 42 i 0029 002A 0028 Using TROY Fonts E 0078 0079 007A 0078 132 133 134 135 201E 2026 2020 2021 sun t 144 145 146 147 2018 2019 201C TROY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 2 13 Section 2 Using TROY Fonts TROY OCR B continued This OCR font must be used at the designated point size to ensure optical readability Size I must use 10 point size upper and lower case characters can be used Size IIl not supported Size IV must use 16 point size upper and lower case characters can be used TROY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 2 14 Section 2 Using TROY Fonts TROY UPC A Esc 8Y lt Esc gt slp Jv s b246 T C desired height Barcode 38 26 39 27 40 28 41 29 E OY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 2 15 Section 2 Using TROY Fonts TROY UPC E Esc 8Y Esc s1pL vOsgb24619T J desired height Barcode 33 21 34 22 35 23 E av sm OY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 70911 002 Rev A 2 16 Section 2 Using TROY Fonts TROY Esc 15Y lt Esc gt slpLJv s b2477 T
17. ng of the image on the printed page Faulty paper transport system in printer Measure your MICR paper and or perforation lines to ensure your MICR encoded documents fall within ANSI specifications for document size Ask your paper vendor for correctly sized MICR paper Make adjustments in your software application to adjust the positioning of the MICR line Use the TROY MICR Document Template to verify all adjustments to the MICR line Small errors in the printer s registration can change the position of the MICR line which is most noticeable on the trailing edge of the printed page If the MICR line on your checks is positioned on trailing edge of the page the edge of the page that exits the printer last try using the TROY printer s Auto Rotate feature to place the MICR line on the leading edge of the page to avoid any small registration errors that would significantly change the position of the MICR on your printed checks Measure your MICR paper If cut to correct size consult your software vendor for assistance Try non MICR paper to verify the problem Consult the printer user s manual or TROY Technical support if problem is verified on non MICR paper TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 3 4 Section 3 Trouble shooting by Symptom cont Troubleshooting MICR characters are too thick or too thin Print
18. ont P 1 m m m iP iS ifa i Pi TROY UPC A Screen Font 012345678901 HUNN TROY UPC E Screen Font 012565678901 HHEEEEEETEET 2 3 Section 2 Using TROY Fonts MICR Font The TROY E 13B and CMC 7 MICR fonts were developed using strict specifications designed specifically for Guidelines high speed magnetic read processing To maintain these strict specifications the TROY MICR fonts were designed as non scalable fonts fixed fonts that are fixed in pitch spacing and point size height Because Windows TrueType technology allows fonts to be scalable by changing the point size it is imperative to maintain the 12 point size of the MICR fonts installed in Windows Selecting a point size other than 12 point for the MICR font in Windows will not visibly enlarge or reduce the size of the characters however the horizontal spacing will be affected Any alteration to the spacing of the characters will result in incorrect placement of the MICR characters in the MICR line at the bottom of your checks causing your financial documents to be rejected by the bank The Convenience Amount fonts were also designed as non scalable fonts but can be changed increased or decreased from the default point size to meet your check printing requirements Changing the point size of a fixed font in Windows will only affect the horizontal spacing of the characters and not affect the vertical size of the characters The TROY Enhanced Convenien
19. or typing in the account etc Re enter the correct data bank etc Incorrect format of fields in MICR line Error typing in the field information Re enter the correct data Ask your according to your bank s bank for its specification sheet or copy specifications the field format from your old checks including any spaces Vertical streaking or smearing Problem with the Hewlett Packard Refer to the troubleshooting section in throughout document printer or TROY MICR toner cartridge the printer user s manual Horizontal streaking in MICR clear Problem with the reader sorter The reader sorter machine must be band during document processing machine cleaned and checked or adjusted TR OY TROY M401 Printer and M401 Font Card Kit User s Guide Document 4450 7091 1 002 Rev A 3 1 Section 3 Trouble shooting by Symptom cont Troubleshooting 600 dpi MICR font not used in MICR line an incorrect font such as Courier or Times Roman was used instead No MICR font installed MICR mode disabled and an attempt was made to use a TROY MICR font Software error MICR font requested orientation portrait or landscape not installed in the printer Non TROY MICR font was used Font escape sequence coding error Install the TROY Font Card and reprint the document Consult your software dealer Enable MICR mode by issuing the appropriate escape sequence via yo
20. r including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions during storage and handling Try another TROY MICR toner cartridge If cartridge is faulty return to dealer Use a TROY MICR toner cartridge or consult TROY Technical Support for assistance Confirm by verifying with a non MICR application Contact TROY Technical Support for instructions Voids in characters in MICR line or other text Transfer roller wear check for page count of greater than 100 000 Replace transfer roller MICR character spacing and positioning is not correct Error in typing MICR line information Software placement of characters is incorrect Re enter correct data Do not forget to enter the correct number of spaces where required If using TROY MICR fonts in Windows ensure the point size is set to 12 pt Consult your software dealer TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 3 6 Section 3 Trouble shooting by Symptom cont Troubleshooting Your bank reports a high reject rate when processing your TROY MICR printed documents NOTE This section covers conditions not addressed above You should also investigate all of the items described above as possible causes of bank rejects as well as the other ANSI MICR specifications not covered in this table
21. t for assistance MICR line is skewed on document Your MICR paper was cut or perforated inaccurately lower edge of paper is not perpendicular to the right and left edges of paper Your MICR paper has changed properties due to environmental conditions in storage or handling Paper incorrectly loaded Faulty paper transport system in printer Measure your MICR paper and or perforation lines to ensure your MICR encoded documents fall within ANSI specifications for document size Ask your paper vendor for correctly sized MICR paper Measure your MICR paper and or perforation lines to ensure your MICR encoded documents fall within ANSI specifications for document size If using MP tray paper width guide should lightly touch right side of paper stack Try non MICR paper to verify the problem Contact TROY Technical Support if problem is verified on non MICR paper TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 3 3 Section 3 Trouble shooting by Symptom cont Troubleshooting MICR line not positioned correctly on the document vertically and horizontally Your MICR paper was cut or perforated inaccurately paper is too short long or narrow wide Software registration is off software is positioning data incorrectly on the printed page Printer registration discrepancies small inconsistencies in positioni
22. t of specification so that toner does not adhere properly to the paper Your bank s reader sorter equipment is out of adjustment Print test documents using TROY MICR toner or consult the non TROY manufacturer for assistance Refer to TROY MICR paper specifications and consult your paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions before printing the checks Ask your bank for assistance in determining the cause of your rejects TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 3 8 Section 3 Troubleshooting Software In the event you wish to reinstall or permanently remove the TROY Security Printing Solution support files and Uninstall utilities use the following procedures to properly uninstall remove all TROY software from your computer Procedures Uninstall the 1 Close all applications before uninstalling the TROY screen fonts TROY Screen f i Foris 2 From the Start menu click on Settings and then click on Control Panel 3 Double click on the Fonts folder icon Locate the TROY screen font installed refer to the MICR font facsimile example on the previous page for font names 4 Right click on the TROY screen font to be uninstalled and then click on Delete from the pull down menu A confirmation window will appear with the prompt
23. talling the TROY Font Card TROY Font Card IMPORTANT Ensure the printer power is switched OFF and then disconnect the printer power cord from the printer Ensure the printer power is switched OFF Never install or remove the Card when the printer power is ON Open the Card access door at the left side of the printer using your finger to press and unlatch the door Detach the Card access door from the printer by fully opening the door and then unhooking the two hinge tabs from the printer panel Remove the TROY Font Card from the protective anti static bag IMPORTANT To prevent static discharge from damaging the TROY Font Card handle the Card by the edges Insert the Card into the Card slot by aligning the notch on back of Card The Card can only be inserted in one orientation Ensure the Card is fully inserted into the Card socket and then carefully press on top and bottom of the Card Replace the access door by aligning the hinge tabs with the notches in the printer panel and then push the access door closed until it snaps into place Reconnect the printer power cord and then switch the printer power ON Refer to the installation instructions found at hitp www troygroup com support for installing the TROY support files on your computer If assistance is required call TROY Technical Support at 855 889 1109 Customers outside the United States please call 304 232 0899 TROY M401 Prin
24. ter and M401 Font Card Kit User s Guide Document 50 70911 002 Rev A A 1
25. und and Euro symbols TROY POSTNET and Barcode Fonts not available for TROY 2300 Font DIMM Kits The following paragraphs provide some basic information for accessing and using the TROY fonts It is important that these fonts are kept secure to prevent unauthorized use and that the fonts remain unaltered to ensure accurate rendering by your printer All TROY fonts are permanently programmed into the TROY Font Card and cannot be directly accessed through external means To access the TROY fonts in a Windows environment you must first install the Windows printer driver for your TROY M401 printer or HP M401 LaserJet printer if installing the TROY Font Card Kit Instructions can be found at http www troygroup com support to install the printer driver and Windows support files enabling you to select these fonts from any Windows based application To print the TROY E13 B and CMC 7 MICR fonts your printer must be set to MICR enabled mode and a TROY MICR toner cartridge must be installed in the printer Many commercial MICR check printing applications are pre programmed to access the TROY MICR fonts If you are using a non Windows application to print MICR documents the escape sequence for each font must be programmed into your check printing application in order to call each of the selected fonts The lt Esc gt character is ASCII character number 27 hexadecimal number 1B Refer to the end of this section for each escape sequence displayed abo
26. ur check writing software Install the correct orientation of MICR font via system Card Use the TROY MICR font or consult the non TROY MICR font manufacturer for assistance Verify the escape sequence accuracy MICR clear band has magnetically chargeable printing besides the MICR line on front or backside of document Border signature or other printing extends into MICR clear band on front or back Laser printed items extend into MICR clear band on backside of the check Reformat your document design to ensure nothing besides the MICR line appears in the MICR clear band Reformat your document design or other laser printed items so that there is no MICR information in the clear band on the backside of the check TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 3 2 Section 3 Trouble shooting by Symptom cont Troubleshooting MICR clear band has extra printing such as toner splatter besides the MICR line on front or backside of document Printer density setting is too dark Printer fusing unit is contaminated Faulty MICR toner cartridge Use of non TROY MICR toner cartridge Use TROY MICR defaults Refer to printer user s manual for cleaning instructions Try another TROY MICR toner cartridge If cartridge is faulty return to the dealer Use a TROY MICR toner cartridge or consult TROY Technical Suppor
27. ve each character map used to call each TROY font TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 70911 002 Rev A 2 1 Section 2 Using TROY Fonts Using TROY MICR Fonts Using the TROY OCR Fonts Using the Reverse Helvetica Font Using the British Pound and Euro Symbols The E 13B MICR font TROY E 13B Troy CMC 7 can be used for printing the MICR line in many countries including the United States In some European and Latin American countries the CMC 7 MICR font is used instead MICR document processing requires that the MICR characters be precise in size shape and spacing For this reason the TROY MICR font is supplied as a TrueType font it must not be altered by scaling or other size manipulation TROY can provide customer support for your MICR applications only if you use the supplied TROY MICR fonts The TROY OCR fonts TROY OCR A AND TROY OCR B are used to print any information names addresses amounts on the check that is to be read by automated readers using optical character recognition The TROY Reverse Helvetica font is used to print names and addresses on the back of transparent envelope windows for use in pressure seal machines The British Pound and European currency symbols are used in place of the U S dollar sign for the respective European country and can be selected to print in the audit reports TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 70911 002 R
28. w troygroup com support contain more characters or symbols 541 Hexadecimal Number Characters than can be mapped to the available keys on a standard computer keyboard In this case these characters can be accessed by manually entering the ASCII number see example at right designated for each character refer to the character tables on the following pages The Character or Symbol hexadecimal number shown below the ASCII number is used for programming mainframe computers To access a character or symbol that is not mapped to one of the keys on your Windows computer keyboard you can manually enter the ASCII number by holding down the ALT key on your keyboard entering the associated ASCII number for the character you wish to access and then releasing the ALT key NOTE You must use the numerical keypad on your keyboard to enter the ASCII number The number keys along the top of the keyboard will not work for this application ROY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A 2 6 Section 2 Standard ASCII Character Set Using TROY Fonts reference only TROY TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A Troy E 13B Section 2 TROY MICR E Esc OQ Esc s1p12vOsObOT 13B 12 Point Font TROY M401 Printer and M401 Font Card Kit User s Guide Document 50 7091 1 002 Rev A Using TROY Fonts 45 46 F
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