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1. Powering On the System Powering Off and Powering On the System Using the Service Processor POST Indicators POST Keys 1 Key 5 Key 6 Key 8 Key Console Strategy Reading the I O Drawer Operator F Panel Display i Checkpoints ag P Using the Keyboards boa Using the Three Button Mouse Handling the Mouse Correctly Caring for the Mouse Cleaning the Mouse Using the 3 5 Inch Diskette Drive Write Protecting 3 5 Inch Diskettes Loading and Unloading the 3 5 Inch Diskette Using the CD ROM Drive TE Loading the CD ROM Drive Unloading the CD ROM Drive Cleaning the CD ROM Drive Emergency Eject Using the Service Processor and Service Agent Features xiii XV XV XV XV Xvi Xvi OMDWDANNNDMDNTAAAAHR A HRWWWWW v Users Guide Service Processor Electronic Service Agent Chapter 3 Using the Service Processor Service Processor Menus Accessing the Service Processor Menus Locally Accessing the Service Processor Menus Remotely Saving and Restoring Service Processor Settings Menu Inactivity General User Menu Privileged User Menus Main Menu Service Processor Setup Menu Passwords System Power Control Menu System Information Menu Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus Processor Card Memory DIMM Locations for Service Processor Menus Language Selection Menu Call
2. zj ii LL te i T m F L gt E H OCS Se TaN ie L TS amp D E Te T a UE OA am The keyboard is divided into four sections 1 Function keys are multipurpose keys and their function is controlled by the operating system 2 Typewriter keys are similar to those on a standard typewriter Their function is controlled by the software Chapter 2 Using the Model H80 and 660 Models 6HO and 6H1 7 3 Control keys move the cursor on the screen and do programmed control functions The movement and functions depend on the application used 4 Numeric keypad is arranged like a calculator to help when typing numbers All of the keyboards adjust for typing comfort To tilt the keyboard pull out the keyboard legs The legs snap into position To decrease the tilt of the keyboard rotate the keyboard legs until they snap into the bottom of the keyboard case The keyboard cable plugs into the keyboard connector at the rear of the I O drawer Using the Three Button Mouse The mouse is a hand operated locating device A three button mouse is available for use with the system unit Consult your application publication for the exact use of the three button mouse You can use the mouse to perform such functions as positioning a cursor selecting items from
3. r timeout 2 send AT amp C1 amp D2 r expect r timeout 2 done send ATDT2N r done send A done delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send AT amp FQOT r ignore O r or OK r n timeout 2 send ATEQT r expect r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSQ 2 r expect Q r timeout 2 send AT amp C1 amp D2 r expect r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 page done send ATDT N R3 r Confirm command successful Detect carrier and DTR Confirm command successful Tone dialing command N from Call Home setup Expect a connection response 10 r or 5 r or an busy Vr Repeat the previous command Expect a connection response 10 r or 5 r or Wr busy 7 ry Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses SH OS H H H Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Confirm command successful S
4. 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks send AT amp FOQOT r ignore O r or OK r n timeout 2 send ATEQT r expect r or OK r n timeout 2 send ATQOVOXOT r expect r timeout 2 condout 160 Users Guide Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful connect expect 16 r or 15 r or 14 r or 12 r or timeout 60 retry expect 16 r or 15 r or 14 r or 12 r or timeout 60 disconnect condin send ATSQ 0 r expect O r timeout 2 send AT amp C1 amp D2 amp R1 r expect O r timeout 2 done send ATDT N r done send A done delay 2 send LEET N ELL delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send AT amp FOQOT r ignore O r or OK r n timeout 2 send ATEQT r expect r or OK r n timeout 2 send ATQOVOXOT r expect r timeout 2 send ATSO 2 r expect r timeout 2 send AT amp C1 amp D2 amp R1 r expect OQ r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful
5. 12 r or timeout 60 retry expect 16 r or 15 r or 14 r or 12 r or timeout 60 disconnect condin expect O r timeout 2 send AT amp C1 amp D2 amp R1 r expect Q r timeout 2 done send ATDT2N r done send A done delay 2 send gp delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send AT amp F1QOT r ignore O r or OK r n timeout 2 send ATEQT r expect r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSQ 2 r expect O r timeout 2 send AT amp C1 amp D2 amp R1 r expect Q r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 page done send ATDT N R3 r Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful Tone dialing command N from Call Home setup Expect a connection response 10 r or o r or nip busy Te Repeat the previous command Expect a connection response 10 r or 5 r or Tn busy Ar Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses SH OSH SR OSE SR OSE OSES Reset modem Select profile 1 Ignore modem response Initialize modem Echo OFF E
6. Configure Remote Maintenance Policy Service Aid rather than from the service processor menus Note If you have already set up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aid to specify your customized modem configuration files If you have not already set up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aids to set them while you specify your customized modem configuration files To disable Auto Reliable Mode testing of the remote modem use the sample modem configuration file usr share modems modem_f cfg as a model that you can modify as follows Find the necessary command in your modem manual Copy the usr share modems modem_f cfg file to a new file with a different name for example modem_fx cfg 1 2 3 140 Users Guide In the new file modem_fx cfg change the line Send ATEOT r to Send ATcccE T r where ccc is the added command as specified in your modem manual as follows Change the third line of each of the following stanzas e condout 4 Save the changes IBM 7852 400 DIP Switch Settings condin ripo If you are using a 7852 400 modem to enable service processor communications for proper operation the dual inline package DIP switches must be set according to the following table Switch OnNOoa FWD o 10 11 12 13 14 15 16 P
7. EE Eee eee Chapter 3 Using the Service Processor 57 Service Processor Operational Phases This section provides a high level flow of the phases of the service processor SP Power Applied Pre Standby Phase Standby Phase SP Menus Available 1 Bring Up Phase SMS Menus Available Run time Phase AIX Login Prompt Available Pre Standby Phase This phase is entered when the server is first connected to a power source This phase is exited when the power on self test POST and configuration tasks are completed The pre standby phase components are e Service processor initialization the service processor performs any necessary hardware and firmware initializations e Service processor POST the service processor conducts power on self tests on its work and code areas e Service processor unattended start mode checks To assist fault recovery If unattended start mode is set the service processor automatically reboots the server The service processor does not wait for user input or a power on command but moves through the phase and into the bring up phase Access the system management services SMS menus or the service processor menus to reset the unattended start mode Standby Phase The standby phase can be reached in either of two ways e With the server off and power connected the normal path recognized by OK in the LCD display OR e With the server on after an operating system fault recognized by
8. RS232 or RS422 adapter to be selected as a console device The default device is an RS232 tty attached to the first standard serial port S1 Delete Resource from Resource List Use this task to delete resources from the resource list Note Only resources that were previously detected by the diagnostics and have not been deleted from the Diagnostic Test List are listed If no resources are available to be deleted then none are listed Disk Maintenance This service aid provides the following functions Disk to Disk Copy Display Alter Sector Disk to Disk Copy Notes 1 This service aid cannot be used to update to a different size drive The service aid only supports copying from a SCSI drive to another SCSI drive of similar size Use the migratepv command when copying the contents to other disk drive types This command also works when copying SCSI disk drives or when copying to a different size SCSI disk drive Refer to AIX System Management Guide Operating System and Devices for a procedure on migrating the contents of a physical volume This publication is available at the following Web address http www 1 ibm com servers aix library Select Technical Publications This publication is also contained on the AlX Documentation CD The documentation information is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD ROM drive This selection allows you to recover data from a
9. Restores the boot list to the following default sequence e Primary diskette drive e CD ROM drive e Tape if installed e Hard disk drive e Network device Chapter 4 Using System Management Services 69 Selecting any of the Configure Boot Device options displays a screen similar to the following Configure Nth Boot Device Device Current Device Number Position Name il 1 Diskette 2 4 Ethernet loc U0 1 P1 14 E1 3 Token Ring loc U0 1 P1 15 T1 4 2 SCSI CD ROM loc U0 1 P1 Z1 Al1 5 3 SCSI 9100 MB Harddisk loc U0 1 P1 Z1 A5 OK Prompt Provides access to the open firmware command prompt Multiboot Startup lt OFF gt Toggles between off and on to select whether Multiboot menu starts automatically on startup 70 User s Guide Select Language OK Prompt Select this option to change the language used by the System Management Services screens and the service processor menus ie Select Language English Francais Deutsch Italiano Espanol Svenska DoPrHwner NG 24 Note To correctly display languages other than English your ASCII terminal must support the ISO 8859 character set This option provides access to the open firmware command prompt Use the open firmware command prompt to set up an adapter that is not configurable with the System Management Services Documentation supplied with an adapter may direct you to use this option if it is needed To exit from the open f
10. react in the same way as the operating system to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter may or may not be defined depending on the operating system or its version level If the operating system automatic restart setting is defined then it can be set to respond to a major fault by restarting or by not restarting See your operating system documentation for details on setting up operating system automatic restarts The default value is Yes Enable supplemental restart policy The default setting is No If set to Yes the service processor restarts the system when the system loses control as detected by service processor surveillance and either The Use OS Defined restart policy is set to No OR The Use OS Defined restart policy is set to Yes and the operating system has no automatic restart policy Refer to Chapter 3 Using the Service Processor 27 28 User s Guide Call Out before restart enabled disabled If a restart is necessary due to a system fault you can enable the service processor to call out and report the event This option can be valuable if the number of these events becomes excessive signalling a bigger problem Power On System Allows immediate power on of the system For other power on methods see Power Off System Allows the user to power off the system Enable Disable Fast System Boot Al
11. you must use the numeric number keys to enter input The numeric 1 key when pressed during POST starts the System Management Services SMS interface The numeric 5 key when pressed during POST initiates a system boot in service mode using the default service mode boot list This mode attempts to boot from the first device of each type found in the list It does not search for other bootable devices of that type if the first device is not bootable Instead it continues to the next device type in the list The firmware supports up to five entries in the boot list The default boot sequence is Diskette CD ROM Hard file Tape drive if installed Network a Token ring b Ethernet C1 Ne The numeric 6 key works like the numeric 5 key except that firmware uses the customized service mode bootlist that was set up in System Management Services or in the AIX service aids Chapter 2 Using the Model H80 and 660 Models 6HO and 6H1 5 8 Key To enter the open firmware command line press the numeric 8 key after the word keyboard displays and before the last word speaker displays during startup After you press the 8 key the remaining POST indicators display until initialization completes When initialization and POST are complete the open firmware command line an 0K prompt displays Use the open firmware command line to set up adapters that are not configurable with the System Management Services Your adapter documentatio
12. 104 Users Guide The Attach a Device to an SES Device function lists all empty hot swap slots that are available for the insertion of a new device After a slot is selected the power is removed If available the visual indicator for the selected slot is set to the Remove state After the device is added the visual indicator for the selected slot is set to the Normal state and power is restored The Replace Remove a Device Attached to an SES Device function lists all populated hot swap slots that are available for removal or replacement of the devices After a slot is selected the device populating that slot is Unconfigured then the power is removed from that slot If the Unconfigure operation fails it is possible that the device is in use by another application In this case the customer or system administrator must be notified to deactivate the device If the Unconfigure operation is successful the visual indicator for the selected slot is set to the Remove state After the device is removed or replaced the visual indicator if available for the selected slot is set to the Normal state and power is restored Note Be sure that no other host is using the device before you remove it The Configure Added Replaced Devices function runs the configuration manager on the parent adapters that had child devices added or removed This function ensures that the devices in the configuration database are correctly configured Standalone Diagnostic
13. 3151 refer to the 3151 ASCII Display Station Guide to Operations form number GA18 2633 For the 3164 refer to the 3164 ASCII Color Display Station Description form number GA18 2617 For the 3153 refer to the Infowindow II 3153 ASCII Display User s Guide form number GA27 4084 When the diagnostics present information through the S1 serial port to the ASCII display certain attributes are used These attributes are set as if the diagnostics were using a 3161 display terminal The following tables list attributes for the 3161 ASCII Display Terminal and for two other ASCII display terminals commonly used with the system If you have a TTY terminal other than a 3151 3161 or 3164 attached to the S1 serial port your terminal may have different names for the attributes Use the attribute descriptions in the following tables to determine the settings for your terminal Required Diagnostic Attributes The following attributes are the required default settings for the diagnostics Be sure your terminal is set to these attributes Note Set these attributes before the diagnostics are loaded General Setup Attributes 3151 11 31 41 Settings 3151 51 61 Settings 3161 3164 Settings Description Machine mode 3151 3151 PC 3161 or 3164 The diagnostics are set to emulate use of the 3161 ASCII Display Terminal If your terminal can emulate a 5085 3161 or 3164 terminal use the attribute settings in this tab
14. Disk Identify This selection identifies physical disks connected to a PCI SCSI 2 F W RAID adapter You can run this task directly from the AIX command line See the following command syntax diag c d pci RAID adapter T identify 106 Users Guide Process Supplemental Media Diagnostic Supplemental Media contains all the necessary diagnostic programs and files required to test a particular resource The supplemental media is normally released and shipped with the resource as indicated on the diskette label Diagnostic Supplemental Media must be used when the device support has not been incorporated into the latest diagnostic CD ROM This task processes the Diagnostic Supplemental Media Insert the supplemental media when you are prompted then press Enter After processing has completed go to the Resource Selection list to find the resource to test Notes 1 This task is supported in Standalone Diagnostics only 2 Process and test one resource at a time 3 Do not process multiple supplementals at the same time Run Diagnostics The Run Diagnostics task invokes the Resource Selection List menu When the commit key is pressed diagnostics are run on all selected resources The procedures for running the diagnostics depends on the state of the diagnostics run time options See ED Run Error Log Analysis The Run Error Log Analysis task invokes the Resource Selection List menu When the commit key is pressed Error Log Analysis
15. Environmental Design Unit Emissions Appendix B Notices Appendix C Service Processor Setup and Test Service Processor Setup Checklist Testing the Setup Testing Call in Testing Call Out Serial Port Configuration Appendix D Modem Configurations Sample Modem Configuration Files Generic Modem Configuration Files Specific Modem Configuration Files Configuration File Selection Examples for Using the Generic Sample Modem Configuration Files Customizing the Modem Configuration Files IBM 7852 400 DIP Switch aca Xon Xoff Modems Ring Detection Contents 107 108 108 109 109 110 111 111 111 s 111 e 112 113 113 114 x 115 115 s 115 116 116 116 119 119 124 129 129 129 129 131 133 133 134 134 134 135 137 137 137 137 138 140 140 144 144 141 vii viii Terminal Emulators Recovery Procedures Transfer of a Modem Session User s Guide Recovery Strategy Prevention Strategy Modem Configuration Sample Files Sample File modem_m0 cfg Sample File modem_m1 cfg Sample File modem_z cfg Sample File modem_z0 cfg Sample File modem_f cfg Sample File modem_f0 cfg Sample File modem_f1 cfg Index 142 142 142 143 144 145 145 148 151 154 157 160 163 167 Safety Notices A danger notice indicates the presence of a hazard that has the
16. I O types are 84 Nothing displays on the primary I O drawer operator panel After 20 30 seconds the Power Control Network Utilities Menu redisplays on the console Change I O Type Use this option to change the I O type of the primary I O drawer or secondary I O drawer after a service action or configuration change if the I O type is incorrect If this option is chosen you are asked to make two entries 1 For the I O drawer address drawer number type 1 for primary I O drawer 2 for the secondary I O drawer 2 For the I O type type 85 for the primary I O drawer 84 for the secondary I O drawer If you enter an invalid value a failure message displays on the console The Power Control Network Utilities Menu then redisplays on the console Language Selection Menu The service processor menus and messages are available in various languages This menu allows a language to be selected in which the service processor and system firmware menus and messages are displayed 36 User s Guide LANGUAGE SELECTION MENU 1 English 2 Francais 3 Deutsch 4 Italiano 5 Espanol 6 Svenska 98 Return to Previous Menu 99 Exit from Menus 1 gt KS g Note Your ASCII terminal must support the ISO 8859 character set to correctly display languages other than English Chapter 3 Using the Service Processor 37 Call In Call Out Setup Menu 38 User s Guide Th is menu is used to configure a modem for the
17. If Yes go to step A If No continue with step 4 Does your modem respond to e ATZ reset command or e ATZn reset commands where n can be 0 1 and so on If ATZ configuration file modem_z cfg is recommended If ATZn configuration file modem_z0 cfg is recommended Go to step Zon page 13d Does your modem command set include a test for V 42 error correction at the remote modem often called Auto Reliable Mode If Yes disable this test You can use sample configuration files usr share modem_m0 cfg or usr share modem_m1 cfg as models to help create a file for your particular modem See g Eason page d for more information Go to step ENTERS If No go to step a Does your modem respond to AT amp F reset command or e AT amp Fn reset commands where n can be 0 1 and so on If AT amp F configuration file modem_f cfg is recommended If AT amp Fn configuration file modem_f0 cfg or modem_f1 cfg is recommended depending on which provides the hardware flow control profile 7 You have completed selection of the configuration file If your modem configuration selection is not available in the Service Processor Modem Configuration Menu you must access it through the Configure Remote Maintenance Policy Service Aid If you find it necessary to adjust any of these configuration files use the manual provided with your modem to accomplish that task It is recommended you select settings that enable hardware flow
18. Login Password apply to a service function to which your service provider may or may not have access Leave these fields unassigned if your service provider does not use RETAIN Service Processor Procedures in Service Mode When the system is in service mode the following service processor parameters are suspended Unattended start mode e Reboot restart policy e Call out e Surveillance When service mode is exited the service processor parameters revert to the customer settings Chapter 3 Using the Service Processor 43 Service Processor Functions This section discusses some of the service processor functions in greater detail The service processor supports the functions listed in the following table Built in Functions Initialization and Test Service Processor BIST System Chip Initialization Error Data Collection BIST POST errors and status Isolation to Field Replaceable Unit FRU on failure Configuration CPU Complex validation VPD Collection System Management Reset and Reboot on System Firmware failure Reboot on system failure Local User Function User Interface Local async console Text based menus with NLS Operator Panel messages Power and Miscellaneous Status and Data Access Power On Off Configurable Reboot Policy VPD Error data SP Error data system Service Processor Setup Utilities Passwords Phone numbers L
19. Task rg PCI Hot Plug Manager SCSI Hot Swap Manager RAID Hot Plug Devices Local Area Network Analyzer Log Repair Action Periodic Diagnostics PCI RAID Physical Disk Identify Process Supplemental Media Run Diagnostics Run Error Log Analysis Run Exercisers 86 87 88 90 91 91 91 91 92 92 92 93 93 93 93 94 94 e 95 95 95 a 96 s 97 97 97 98 98 98 98 99 99 99 a 104 101 101 102 102 103 104 105 106 106 106 106 107 107 107 107 Exerciser Commands CMD Abbreviations Memory Exerciser Save or Restore Hardware Management Policies SCSI Bus Analyzer SCSD Tape Drive Service Aid Spare Sector Availability SSA Service Aid Update Disk Based Diagnostics Update System or Service Processor Flash Attention 7135 RAIDiant Array Service Aid Examples 7318 Serial Communications Network Server Service Aid Chapter 7 Using the System Verification Procedure Step 1 Considerations before Running This Procedure Step 2 Loading the Diagnostics Step 3 Running System Verification Step 4 Additional System Verification Step 5 Stopping the Diagnostics Chapter 8 Hardware Problem Determination Problem Determination Using the Standalone or Online Diagnostics Problem Determination When Unable to Load Diagnostics Appendix A Environmental Notices Product Recycling and Disposal
20. The CEC drawer supports one processor card which depending on the system model can support up to six processors each having its own L2 cache The processors share common system memory The system memory resides on one or two memory riser cards in the CEC drawer Up to 32 GB of system memory can be installed Power is provided to the system rack through an ac power cord that is connected to a distribution bus Power is connected from the distribution bus to each drawer independently All drawers use 200 240 V ac power or 48 V dc power The primary I O drawer has the following e 14 PCI slots e System operator panel e SPCN controller e Interrupt and system bus control logic e Service processor e Optional boot DASDs e Various connectors including four serial port connectors on the back of the drawer for the attachment of external devices Note Serial ports 1 and 2 can only be used to access the service processor menus No heartbeat type devices or cables can be used on these ports Heartbeat type devices or cables must be installed on serial port 3 or serial port 4 The PCI bus speeds are as follows Up to 33Mhz for the four 32 bit slots at 5 V e Up to 66Mhz for the ten 64 bit slots at 3 3 V Slots 1 5 8 10 13 and 14 support either 32 or 64 bit PCI adapters The remaining slots are 32 bit only The primary I O drawer has space for up to three media devices tape CD ROM and diskette drive Two optional disk
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22. a menu or moving around in your document much easier and faster than if you used only the keyboard The cursor moves exactly as you move the mouse on a flat surface such as a desktop When you move the mouse around on a flat surface the cursor moves on the display screen the movement changes the position of the cursor With the mouse buttons you can perform functions such as selecting and deselecting options extending your selection or choosing a command The precise function of your mouse depends on the software you are using The mouse has a cable that plugs into the mouse connector at the rear of the primary I O drawer Handling the Mouse Correctly For best operation handle the mouse with care Incorrect handling can damage the mouse Do not e Operate the mouse on cloth unfinished wood newspaper or carpet Drop or hit the mouse e Carry the mouse by holding onto the cable e Expose the mouse to extreme temperatures or direct sunlight e Place the mouse in liquid spills Caring for the Mouse Make sure that the operating surface for the mouse is smooth clean and flat For example you can operate the mouse on the following surfaces e Finished wood 8 User s Guide e Glass e Enamel e Plastic e Paper except newspaper e Metal Rough surfaces collect contaminants that can be transferred to the interior of the mouse by the ball Rough surfaces can also cause the pads located on the bottom of the mouse to pre
23. adapter indicated a SCSI bus error e The service aid transmitted a SCSI Inquiry Command and an adapter error occurred e The service aid transmitted a SCSI Inquiry Command and a check condition occur When the SCSI Bus Service Aid is started a description of the service aid displays Press the Enter key to display the Adapter Selection menu Use this menu to enter the address to transmit the SCSI Inquiry Command When the adapter is selected the SCSI Bus Address Selection menu displays Use this menu to enter the address to transmit the SCSI Inquiry Command Chapter 6 Introducing Tasks and Service Aids 109 After the address is selected the SCSI Bus Test Run menu displays Use this menu to transmit the SCSI Inquiry Command by pressing Enter The service aid then indicates the status of the transmission When the transmission is completed the results of the transmission displays Notes 1 A Check Condition can be returned when the bus or device is working correctly 2 AIX does not allow the command to be sent if the device is in use by another process SCSD Tape Drive Service Aid This service aid allows you to obtain the status or maintenance information from a SCSD tape drive Not all models of SCSI tape drive are supported The service aid provides the following options e Display time since a tape drive was last cleaned The time since the drive was last cleaned displays on the screen as well as a message indicating
24. an 8 digit code in the LCD display In the standby phase the service processor takes care of some automatic duties and its menu are available The service processor remains in the standby phase until a power on request is detected 58 User s Guide The standby phase components are as follows Modem Configuration The service processor configures the modem if installed so that incoming calls can be received or outgoing calls can be placed Dial In Monitor incoming phone line to answer calls prompt for a password verify the password and remotely display the standby menu The remote session can be mirrored on the local ASCII console if the server is so equipped and the user enables this function Menus The service processor menus are password protected Before you can access them you need either the general user password or the privileged user password Bring Up Phase This phase is entered upon power on and exited upon loading of the operating system The bring up phase components are as follows Retry request check The service processor checks to see if the previous boot attempt failed If the specified number of failures is detected the service processor displays an error code and places an outgoing call to notify an external party if the user has enabled this option Dial out The service processor can dial a preprogrammed telephone number in the event of a boot failure The service processor issues an error r
25. and hard errors are analyzed Log Repair Action The Log Repair Action task logs a repair action in the AIX Error Log A Repair Action log indicates that a FRU has been replaced and error log analysis should not be done for any errors logged before the repair action The Log Repair Action task lists all resources Replaced resources can be selected from the list and when commit F7 key is selected a repair action is logged for each selected resource Periodic Diagnostics This selection provides a tool for configuring periodic diagnostics and automatic error log analysis You can select a hardware resource to be tested once a day ata user specified time If the resource cannot be tested because it is busy error log analysis is performed Hardware errors logged against a resource can also be monitored by enabling Automatic Error Log Analysis This allows error log analysis to be performed every time a hardware error is put into the error log If a problem is detected a message is posted to the system console and a mail message sent to the users belonging to the system group containing information about the failure such as the service request number The service aid provides the following functions e Add or delete a resource to the periodic test list e Modify the time to test a resource e Display the periodic test list e Modify the error notification mailing list e Disable or Enable Automatic Error Log Analysis PCI RAID Physical
26. attacks on the server by unauthorized remote users The following table lists what you can access with the privileged access password and the general access password Privileged General Resulting Menu Access Access Password Password None None Service processor MAIN MENU displays Set None Users with the password see the service processor MAIN MENU Users without password cannot log in Set Set Users see menus associated with the entered password Note If you forget the password you must remove the battery for at least 30 seconds to disable the password Change Privileged Access Password Set or change the privileged access password It provides the user with access to all service processor functions This password is usually used by the system administrator or root user Change General Access Password Set or change the general access password It provides limited access to service processor menus and is usually available to all users who are allowed to power on the server especially remotely Note The general access password can only be set or changed after the privileged access password is set e Enable Disable Console Mirroring Chapter 3 Using the Service Processor 23 24 User s Guide Console mirroring is supported on serial port 1 S1 and serial port 2 S2 When console mirroring is enabled the service processor sends information to both serial ports The serial port from which console
27. be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code Inserts delay in dialing commands amp F1 Reset Restore profile 1 Q00 Turn on responses EQ Turn echo off Q1 Turn off responses VO Use numeric responses SQ 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands amp C1 Detect CD amp D2 Respond to DTR often the default amp R1 Ignore RTS CTS de X N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K SH OSHR SHR OSH SRE SSE SESS G e G e SSS PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F1Q0T r Reset modem Select profile 1 ignore O r or OK r n timeout 2 Ignore modem response send ATEQT r Initialize modem Echo OFF expect r or OK r n timeout 2 Enable responses Numeric send ATQOVOXOT r Limit response codes expect O r timeout 2 Confirm commands successful send ATSQ 0 r Set AutoAnswer OFF Appendix D Modem Configurations 163 164 Users Guide connect expect 16 r or 15 r or 14 r or
28. cannot be detected by the firmware so it does not constitute a configuration change You can also initiate a system console selection sequence from the SMS menus Reading the I O Drawer Operator Panel Display Checkpoints The operator panel display is used to e Track the progress of the system unit self tests and configuration program e Display codes when the operating system comes to an abnormal end e Display system messages During power on self test POST four digit checkpoints are displayed indicating the progress of the testing If an error is detected that requires attention the system unit halts with an eight digit error code displayed in the upper row of the operator panel display starting in the leftmost position This eight digit error code identifies the error see RS 6000 Enterprise Server Model H80 and server pSeries 660 Models 6HO and 6H1 Service Guide for a listing of the error codes The four digit checkpoints are in the form of nnnn where n is an alphabetic or numeric character Using the Keyboards Several keyboards are available for the system unit The keyboards have various keys that enter data and control the cursor location The keyboards can be engraved for the languages of different countries The functions of each keyboard depends on the software used The character sets for the keyboards are contained and explained in the documentation for your operating system H i
29. center number Add enough commas to wait for time to enter paging number R paging number SH H Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful RI Power On enabled SH OS OSE ORO SR e SHE HE SE SHR SHE SHE Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Sample File modem_f1 cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F1 FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp F1 reset command to choose the factory defaults This set up is for modems with extended amp commands and which do not work properly with setup FQ For early vintage modems setup Z or Z0 is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should
30. control and respond to DTR Note Some older modems do not respond to the X0 or amp R1 commands Edit out these commands from the modem configuration file if yours is such a modem See your modem manual for more information Some modems such as the IBM 7857 017 are not designed for the paging function Although they can be used for paging they return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the error message causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages Appendix D Modem Configurations 139 Examples for Using the Generic Sample Modem Configuration Files The following table contains information to help you determine which modem configuration file to use with various modems Modem Setup Z Setup Z0 Rare Setup F Setup FO Setup F1 AT amp T DataPort 2001 Ring interrupt only on first ring X Bocamodem 1440E Hayes Smart Modem 300 IBM 5841 IBM 5843 IBM 7851 IBM 7852 10 IBM 7855 USRobotics 36 6K Sportster Zoom V 32 Customizing the Modem Configuration Files You can create your own modem configuration files or modify the samples provided After you customize your modem configuration files you must access them through the
31. damage to disk data This is done in one of two ways If the diagnostics were loaded in standalone mode press the F3 key until DIAGNOSTIC OPERATING INSTRUCTIONS displays Then press the F3 key once again to shut down the AIX operating system If the diagnostics were loaded in maintenance or concurrent mode type the shutdown F command e Under some conditions the system might stop with instructions displayed on attached displays and terminals Follow the instructions to select a console display Running Standalone Diagnostics Consider the following when you run standalone diagnostics The diagnostic CD must remain in the CD ROM drive for the entire time that diagnostics are running e The diagnostic CD cannot be ejected from the CD ROM drive after the diagnostics have loaded The CD can only be ejected after the system has been turned off and then turned on standalone mode or after the diagnostics program has terminated online concurrent mode 74 Users Guide e The CD ROM drive from which diagnostics were loaded cannot be tested e The SCSI adapter or circuitry controlling the CD ROM drive from which diagnostics were loaded cannot be tested Running the Diagnostics from a TTY Terminal Consider the following when you run diagnostics using a TTY type terminal as the console display e See the operator manual for your type of TTY terminal to find the key sequences you need to respond to the diagnostics For the
32. drawer comes out and then remove the disc Cleaning the CD ROM Drive This CD ROM drive has an internal head cleaning mechanism and therefore does not require an external cleaning device The internal cleaning mechanism cleans the head every time the tray is operated Always handle discs carefully by the edges to avoid leaving fingerprints or scratching the disc This helps the disc to maintain good readability Discs can be wiped with a soft lint free cloth or lens tissue Always wipe in a straight line from the inner hub to the outer rim Emergency Eject 12 Note Execute the following procedure only in an emergency such as when the tray will not eject even though you have pressed the unload button 1 Insert a small diameter rod such as a straightened paper clip into the emergency eject hole Refer to the illustration below for the location of the emergency eject hole 2 Push in the tool until you feel resistance 3 Maintain a small amount of pressure on the rod while pulling on the tray with your fingernail 4 Pull the tray open and remove the disc User s Guide Q a J oa Eg Ea 3 4 5 6 1 Compact Disc Tray 4 Volume Control 2 Emergency Eject Hole 5 Status Light 3 Headphone Jack 6 Load Unload Button Note Normally the tray makes a ratcheting sound when you pull it open using the above procedure Chapter 2 Using the Model H80 and 660 Models 6HO and 6H1 13 Using the Se
33. drive using 10 7135 RAIDiant array 113 7318 server service aid 114 A about this book xv AIX operating system documentation 31 68 alter display bootlist 93 battery disposal recycling 129 boot mode menu 28 C call in testing 134 call in call out setup menu 38 call out testing 134 call out call home 53 call out policy setup menu 42 CD ROM drive using 11 configure processor memory 51 console mirroring 55 console strategy 6 customer account setup menu 43 D deconfigure processor memory 51 diagnostic considerations running from a TTY terminal 75 running online 74 running standalone 74 diagnostics required attributes 75 diagnostics using 73 display alter bootlist 93 E entering open firmware 6 ergonomic information xvi error logs 56 F fibre channel RAID service aid 98 firmware 49 level 49 update 49 firmware updates system 48 flash SK NET FDDI firmware 99 G general user menu 19 H hardware problem determination 119 I O drawer operator panel display 7 indicators POST 4 introducing the system 1 K keyboards using 7 keys numeric 1 key 5 numeric 5 5 numeric 6 5 numeric 8 key 6 L language select 71 language selection menu 36 laser compliance statement xi laser safety information xi LCD progress indicator log 57 local area network service aid 106 log repair action service aid 106 memory configuration deconfiguration menu 31 32 Model H80 and 660 Models 6HO and
34. for the hardware management policies from the contents of the following file etc lpp diagnostics data hmpolicies You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp a SCSI Bus Analyzer This service aid allows you to diagnose a SCSI bus problem in a freelance mode To use this service aid the user should understand how a SCSI bus works Use this service aid when the diagnostics cannot communicate with anything on the SCSI bus and cannot isolate the problem Normally the procedure for finding a problem on the SCSI bus with this service aid is to start with a single device attached ensure that it is working then start adding additional devices and cables to the bus ensuring that each one works This service aid works with any valid SCSI bus configuration The SCSI Bus Service Aid transmits a SCSI Inquiry command to a selectable SCSI Address The service aid then waits for a response If no response is received within a defined amount of time the service aid displays a timeout message If an error occurs or a response is received the service aid then displays one of the following messages e The service aid transmitted a SCSI Inquiry Command and received a valid response back without any errors being detected e The service aid transmitted a SCSI Inquiry Command and did not receive any response or error status back e The service aid transmitted a SCSI Inquiry Command and the
35. functions of your service processor The system name an optional field is the name that your server reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location configuration and history of your server The system name is set from the Main Menu using option 6 Note The information under the Service Processor Firmware heading in the following Main Menu illustration is example information only Service Processor Firmware VERSION CMQ00313 Copyright 2000 IBM Corporation SYSTEM NAME MAIN MENU 1 Service Processor Setup Menu 2 System Power Control Menu 3 System Information Menu 4 Language Selection Menu 5 Call In Call Out Setup Menu 6 Set System Name 99 Exit from Menus 1 gt Service Processor Setup Menu n Call C Set System Name Allows setting of the system name Chapter 3 Using the Service Processor 21 Service Processor Setup Menu The Service Processor Setup menu shown below is accessed from the Main Menu 22 User s Guide ie 98 99 SERVICE PROCESSOR SETUP MENU Change Privileged Access Password Change General Access Password Enable Disable Console Mirroring Currently Enabled Start Talk Mode OS Surveillance Setup Menu Reset Service Processor Reprogram Flash EPROM Menu Serial Port Snoop Setup Menu Return to Prev
36. hardware problem If you still have a problem contact your software support center Problem Determination When Unable to Load Diagnostics Use the following procedure to obtain an error code The service organization uses the error code to determine which field replaceable units FRUs are needed to restore the system to correct operation Step 1 Considerations before Running This Procedure Step 2 The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port Go to Step 2 Are the Online Diagnostics installed on this system NO Go to EStep 4 on page 124 YES Go to EStep 3 on page 124 124 Users Guide Step 3 Step 4 Step 5 This step attempts to load Online Diagnostics in service mode 1 Turn off the power 2 Turn on the power 3 If the keyboard indicator displays press the numeric 6 key on the keyboard to indicate that diagnostics are to be loaded 4 Enter requested passwords 5 Follow the instructions to select a console 6 Wait until the diagnostics load or the system appears to stop Did the diagnostics load NO Go to FStep 51 YES Go to EStep 6 on page 127 This step attempts to load the Standalone diagnostics 1 Turn off the power 2 Turn on the power 3 Insert the diagnostic CD into the CD ROM drive 4 If the keyboard indicator displays press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded 5 Ent
37. is run on all selected resources Run Exercisers Note The Run Exercisers task is only supported in Online Maintenance Mode on CHRP systems This task provides a tool to troubleshoot intermittent system problems on AIX Version 4 3 2 or later This task provides an exerciser supervisor that controls the selected exercisers When you select Run Exercisers from the Task Selection menu the EXERCISER SELECTION menu displays Select the exerciser you want to run Each exerciser has other menus to set options for that exerciser Exerciser Commands CMD Use the following commands as needed in the exerciser menus and reports Not all commands are available in each menu or report CMD Description Chapter 6 Introducing Tasks and Service Aids 107 Acknowledge an error Back one page Toggle between cycle count and last error View the AIX error log Page forward one page Return to Main Menu Refresh screen Enable or disable beep on error Exit system exerciser xononraQ ODO TD Abbreviations The following list describes abbreviations used in the exerciser reports Abbreviation Description COE Continue on error use number to select CP Device has run the specified number of cycles and is not running DD The exerciser has been terminated by a signal ER Device has stopped with an error HG The device is hung HOE Halt on error use number to select RN Device is running ST Device is stopped Memory Exerciser The m
38. mode use the following steps 1 2 3 4 Ask the system operator to stop all programs including the AIX operating system Turn off the power Remove all tapes diskettes and CD ROMs Turn on the power a When the keyboard indicator appears press the numeric 6 key on the keyboard to load AIX diagnostics from a hard file b Enter any requested passwords c Follow any instructions to select a console After the diagnostic controller loads DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display Follow the displayed instructions to test the desired resources When testing is complete use the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS Press the F3 key from a defined terminal or press 99 for an undefined terminal to shut down the diagnostics before turning off the system unit Note Pressing the F3 key from a defined terminal produces a Confirm Exit menu which offers two options continuing with the shutdown by pressing the F3 key or returning to diagnostics by pressing Enter For undefined terminals pressing 99 produces a full screen menu which offers two options continuing with the shutdown by pressing 99 and then Enter or returning to diagnostics by pressing Enter Chapter 5 Using the Online and Standalone Diagnostics 79 Concurrent Mode Use concurrent mode to run online diagnostics on some of the system resources while the system is running normal activity Because the
39. page 121l YES Go to EStep 9 on page 121 120 Users Guide Step 7 Step 8 Step 9 Step 10 Locate your symptom in the following table and perform the action listed in the Action column Symptom Display problem All other symptoms This step analyzes a console display problem Find your type of console display in the following table and perform the action listed in the Action column Console Display Action Display Device Go to the display documentation for problem determination ASCII terminal Go to the problem determination documentation for this type of terminal The diagnostics loaded correctly Press Enter Is the Function Selection menu displayed NO Go to FStep 101 YES Go to EStep 11 on page 122 There is a problem with the keyboard Find the type of keyboard you are using in the following table and perform the action listed in the Action column Keyboard Type Action 101 key keyboard Identify by the type of Enter Record error code MOKBDO01 and report the key used The Enter key is within one problem to the service organization horizontal row of keys 102 key keyboard Identify by the type of Enter Record error code MOKBDO02 and report the key used The Enter key extends into two problem to the service organization horizontal rows of keys Chapter 8 Hardware Problem Determination 121 Keyboard Type Act
40. potential of causing death or serious personal injury Danger notices appear on the following pages A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury Caution notices appear on the following pages gt ki gt fd For a translation of the safety notices contained in this book see the System Unit Safety Information order number SA23 2652 Rack Safety Instructions Do not install this unit in a rack where the internal rack ambient temperatures will exceed 40 degrees C Do not install this unit in a rack where the air flow is compromised Any side front or back of the unit used for air flow through the unit must not be in indirect contact with the rack Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical loading when installing this unit in a rack If the rack has a stabilizer it must be firmly attached before installing or removing this unit This unit requires 3 amps with an input of 200 240 V ac power or it can have 48V dc power Consideration should be given to the connection of the equipment to the supply circuit so that overloading of circuits does not compromise the supply wiring or overcurrent protection An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that th
41. previous level of microcode default to latest level Physical Disk Microcode Download Command syntax is as follows diag c d deviceName T download 1Chid D P Flag Description l Physical disk channel ID for example 27 D Microcode is on diskette default to etc microcode directory P Download the previous level of microcode default to latest level Physical Disk Format Command syntax is as follows diag c d deviceName T format 1 Chld Flag Description l Physical disk channel ID for example 27 Chapter 6 Introducing Tasks and Service Aids 113 Physical Disk Certify Command syntax is as follows diag c d deviceName T certify 1Chid Flag Description l Physical disk channel ID for example 23 Physical Disk Identify Command syntax is as follows diag c d deviceName T identify 7318 Serial Communications Network Server Service Aid This service aid provides a tool for diagnosing terminal server problems 114 Users Guide Chapter 7 Using the System Verification Procedure Use the system verification procedure to check the system for correct operation lf ou are analyzing a hardware problem see Chapter 8 Hardware Problem Step 1 Considerations before Running This Procedure Notes il 2 If this system unit is directly attached to another system unit or attached to a network make sure that communications with the other system unit are stopped This procedure requires t
42. send ATVOXOSO 0 r expect r done timeout 2 SHR OSH SHE SHR SHE SHER SHR OSH SHE SHR SHE OSH SHE SHE SR SRE SH OSH SHER SHR OH SHR SHR SHE SHR SHE H SHR OSH SHR k SHE SHE SHR SHE SR SHEESH Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses Reset to factory defaults EQ data compression disabled E0 echo disabled Ignore modem response Trellis modulation disabled Retrain with adaptive rate Confirm commands successful Numeric response code AT compatible messages Answer on 2nd ring Confirm commands successful Ignore first ring Pick up second ring or timeout Expect a connection response N pager call center number commas 6sec wait time to enter paging number R return number Confirm successful command Wait before hanging up Assure command mode Allow mode switching delay Hang up Confirm successful command Reset to factory defaults EQ data compression disabled E0 echo disabled Ignore modem response Trellis modulation disabled Retrain with adaptive rate Confirm successful command Numeric response code AT compatible messages Auto Answer disabled Confirm commands successful Appendix D Modem Configurations 149 error Handle unexpected modem responses expect 8 r or 7 r or 4 r or 3 r delay 2 done 150 Users Guide Sample File modem_
43. system administrator for the correct telephone number to enter here Until you have that number leave this field unassigned Digital Pager Telephone Number is the number for a numeric pager carried by someone who responds to problem calls from your server Contact your administration center representative for the correct telephone number to enter For test purposes use a test number which you can change later See the note on page for information about using certain modems for paging Note At least one of the preceding three telephone numbers must be assigned in order for the call out test to execute successfully Customer Voice Telephone Number is the telephone number of a phone near the server or answered by someone responsible for the server This is the telephone number left on the pager for callback For test purposes use a test number which you can change later Customer System Telephone Number is the telephone number to which your servers modem is connected The service or administration center representatives need this number to make direct contact with your server for problem investigation This is also referred to as the call in phone number Chapter 3 Using the Service Processor 41 Call Out Policy Setup Menu Callout settings can be set using the following menu 42 User s Guide A gt CALL OUT POLICY SETUP MENU 1 Call Out policy First Al1 Currently First 2 Remote timeout in seconds Curren
44. then asks for a Genucode diskette to be inserted into the diskette drive The diskette must be in tar format The service aid then restores the script file genucode to the tmp directory and runs the script The script must at that point then pull any other needed files from the diskette The script should then run whatever program is necessary in order to perform its function On completion a status code is returned and the user is returned to the service aid The genucode script should have a usr bin ksh line at the beginning of the file Return status of 0 should be returned if the program was successful Hot Plug Task 102 The Hot Plug Task provides software function for those devices that support hot plug or hot swap capability This includes PCI adapters SCSI devices and some RAID devices The Hot Plug Task has a restriction when running in Standalone or Online Service mode new devices may not be added to the system unless there is already a device with the same FRU part number installed in the system This restriction is in place because the device software package for the new device cannot be installed in Standalone or Online Service mode Depending on the environment and the software packages installed selecting this task displays the following three subtasks e PCI Hot Plug Manager e SCSI Hot Swap Manager e RAID Hot Plug Devices To run the Hot Plug Task directly from the command line type the following diag T i
45. to Other Devices The following usage statements describe the syntax of the command diag c d device_name T download s diskette 1 previous F Flag Description Force flag Required to download microcode if the current level is unavailable on the source Microcode level Latest is default Source of the new microcode The default is etc microcode Default source device is disk Fibre Channel RAID Service Aid The Fibre Channel RAID service aids contain the following functions Certify LUN 98 User s Guide This selection reads and checks each block of data in the Logical Unit Number LUN If excessive errors are encountered the user is notified You can run this task from the AIX command line Use the following fastpath command diag T certify Certify Spare Physical Disk This selection allows the user to certify check integrity of the data drives that are designated as spares You can run this task from the AIX command line Use the following fastpath command diag T certify Format Physical Disk This selection is used to format a selected disk drive You can run this task from the AIX command line Use the following fastpath command diag T format Array Controller Microcode Download This selection allows the microcode on the Fibre Channel RAID controller to be updated when required You can run this task from the AIX command line Use the following fastpath command diag T download Phys
46. 11 10 40 12 10 42 9 10 44 10 10 46 7 10 45 8 10 47 5 10 41 6 10 43 3 10 37 4 10 39 1 10 33 2 10 35 34 User s Guide Processor Card Memory DIMM Locations for Service Processor Menus 8 3 48 7 3 50 6 3 52 5 3 54 4 3 55 3 3 53 2 3 51 1 3 49 Chapter 3 Using the Service Processor 35 e Power Control Network Utilities Menu This menu allows the user to do a lamp test on the operator panels and display or change the I O type a gt POWER CONTROL NETWORK UTILITIES MENU 1 Lamp Test for all Operator Panels 2 Display 1 0 Type 3 Change 1 0 Type 98 Return to Previous Menu 1 gt Ne ad Lamp Test for all Operator Panels Selecting this option tests the operator panel indicators as follows Operator Panel Location Lamp Test Results Primary I O drawer Indicators blink on and off for approximately 30 seconds Secondary I O drawers Indicators come on and stay on for approximately 30 seconds Display I O Type This option displays the I O type and other data on the operator panels of the secondary I O drawers blinks in one second intervals The I O type is always shown as two digits in the upper right corner of the display All secondary
47. 2 and report the problem to the service organization Kanji keyboard Identify by the Japanese characters Record error code MOKBD003 and report the problem to the service organization ASCll terminal keyboard This applies to all attached terminals Go to the problem determination documentation for this type of terminal 128 Users Guide Appendix A Environmental Notices Product Recycling and Disposal This unit contains materials such as circuit boards and connectors with lead that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or discarded according to applicable regulations This manual contains specific information on batteries where applicable This product may contain nickel cadmium and or lithium batteries The battery s must be recycled or disposed of properly Recycling facilities may not be available in your area In the United States IBM has established a collection process for reuse recycling or proper disposal of used sealed lead acid nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment For information on proper disposal of the nickel cadmium batteries in this product please contact IBM at 1 800 426 4333 For information on battery disposal outside the United States contact your local waste disposal facility Environmental Design The environmental efforts that have gone int
48. 6H1 using 3 modem configuration file selection 138 configurations 137 transfer 142 modem_f cfg sample file 157 modem_f0 cfg sample file 160 modem_f1 cfg sample file 163 modem_z cfg sample file 151 modem_z0 cfg sample file 154 mouse using 8 N network service aid 106 O online and standalone diagnostics operating considerations 73 online diagnostics concurrent mode 80 167 online diagnostics continued maintenance mode 81 service mode 79 online diagnostics modes of operation 79 online publications xv open firmware entering 6 operating considerations online and standalone diagnostics 73 operating system documentation AIX 31 68 operator panel display reading I O drawer 7 overview 1 P POST indicators 4 POST keys numeric 1 5 numeric 5 key 5 numeric 6 key 5 numeric 8 key 6 power control network utilities menu 36 powering on and off 3 primary console 144 privileged user menus 20 problem determination using the standalone or online diagnostics 119 124 when unable to load diagnostics 124 processor configuration deconfiguration menu 30 processor memory configure 51 deconfigure 51 product disposal 129 publications online xv R reboot restart policy setup menu 27 recycling 129 related publications xv repair log service aid 106 restart recovery 46 RETAIN 43 retries 42 ring indicate power on menu 26 run exercisers 107 running the online diagnostics in concurrent mode 80 running the online d
49. 71 71 73 odo s79 73 74 74 74 lt 75 y ZO mae 2 FT 78 79 79 79 80 80 81 81 81 81 83 83 84 85 85 85 85 86 Vv vi User s Guide Configure Dials and LPF Keys Configure Reboot Policy Configure Remote Maintenance Policy Configure Ring Indicate Power On Policy Configure Surveillance Policy Create Customized Configuration Diskette Delete Resource from Resource List Disk Maintenance Disk to Disk Copy Display Alter Sector Display Configuration and Resource List Display Firmware Device Node Information Display Hardware Error Report Display Hardware Vital Product Data Display Machine Check Error Log Display Microcode Level Display or Change Bootlist Display or Change Diagnostic Run Time Options Display Previous Diagnostic Results Display Resource Attributes Display Service Hints Display Software Product Data Display System Environmental Sensors Examples Display Test Patterns Download Microcode Download Microcode to PCI SCSI RAID Adapter Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter Download Microcode to a PCI FC AL Adapter Download Microcode to Other Devices Fibre Channel RAID Service Aid Flash SK NET FDDI Firmware Format Media Hardfile Attached to SCSI Adapter non RAID Hardfile Attached to PCI SCSI RAID paa Optical Media E eas Diskette Format Generic Microcode Download Hot Plug
50. A 232 interface protocol Line control IPRTS IPRTS IPRTS Uses the Permanent Request to Send IPRTS signal to communicate with system unit Break signal ms 500 500 500 The terminal sends a Break Signal to the system unit within 500 ms after the Break key is pressed Send null suppress On Trailing null characters are not sent to the system unit Send null Trailing null characters are sent to the system unit Response delay ms 100 100 100 The terminal waits for 100ms for the system unit to respond Additional Keyboard Attributes The following keyboard attributes are for the keyboard attached to the 3151 3161 and 3164 terminals Chapter 5 Using the Online and Standalone Diagnostics 77 Additional Printer Attributes The following printer attributes are for a printer attached to the 3151 3161 and 3164 78 User s Guide Keyboard Setup 3151 11 3151 3161 3164 Description Attributes 31 41 51 61 Settings Settings Settings Enter Return Return Return The Enter key functions as the Return key Return New line New line New line The cursor moves to the next line when the Return key is pressed New line CR CR CR The Return key generates the carriage return CR and the line feed LF characters The line turnaround occurs after the CR and LF characters are generated Send Page Page Page The contents of the curre
51. A SELECTION gt J J After determining which adapter to use to ping the remote system you must provide the addresses needed to communicate with the remote system Select the appropriate device from the Ping menu to display a screen similar to the following N PING IP Address 1 Client IP Address 9 3 146 162 2 Server IP Address 9 3 146 171 3 Gateway IP Address 0 0 0 0 4 Subnet Mask 0 0 0 0 E Execute X Exit Ke Ly SCSI Utilities SCSI Utilities allow you to set delay times for the SCSI hard disk spin up and to set SCSI IDs for SCSI controllers installed in the system G SCSI Utilities 1 Harddrive Spin Up Delay 2 Change SCSI Id J Using the Harddrive Spin Up Delay option allows you to change the spin up delay time for SCSI hard disk drives attached to your system Spin up delay values can be entered manually or you can use a default setting two seconds All values are measured in seconds Attention Setting the value lower than the default can prevent successful booting because the system power handling capabilities might be exceeded If the system no longer boots after setting this value access this utility again and increase the value It is also possible that adding disk drives can cause similar symptoms Changing this value changes the surge current requirements on the system As you increase the value the surge current requirements on the system are decrease
52. A attached devices The following tools are provided e Set Service Mode e Link Verification e Configuration Verification e Format and Certify Disk Update Disk Based Diagnostics This service aid allows fixes APARs to be applied This task invokes the SMIT Update Software by Fix APAR task You can install any APAR using this task Update System or Service Processor Flash This selection updates the system or service processor flash for CHRP system units Chapter 6 Introducing Tasks and Service Aids 111 Attention Further update and recovery instructions can be provided with the update You need to know the fully qualified path and file name of the flash update image file that was provided If the flash update image file is on a diskette the service aid can list the files on the diskette for selection The diskette must be a valid backup diskette Refer to the update instructions on the Web or the service guide for the system unit to determine the level of the system firmware When this service aid is run from online diagnostics the flash update image file is copied to the var file system If there is not enough space in the var file system for the flash update image file an error is reported If this error occurs exit the service aid increase the size of the var file system and retry the service aid After the file is copied a screen requests confirmation before continuing with the update flash Continuing the upd
53. D Force DSR on CD respond time 100ms expect r or OK r n timeout 2 Confirm commands successful send ATVQS0 0 r Numeric response code Auto Answer OFF expect Q r timeout 2 Confirm commands successful done error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 147 Sample File modem_m1 cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP modem m1 FUNCTIONS Modem configuration file specifically for IBM 7857 017 modem with Auto Reliable feature This feature must be turned off for Catcher calls This example uses the AT amp F reset command to choose the factory defaults To allow dial commands for digital pagers it is necessary to reduce the number of characters in the dial command Each comma delay has C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp been set to 6 seconds S8 6 for that reason ICDelay 1 DefaultTO 10 CallDelay 120 number Reset to factory defaults EQ data compression disabled EQ0 echo disabled Ignore modem response Trellis modulation disabled Retrain with adaptive rate Set 6second Confirm commands successful Numer
54. H OSH SR OSE e SHE SRO H Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or e r or niyy N pager call center number Add enough commas to wait for time to enter paging number ripo error R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Confirm command successful RI Power On enabled Handle unexpected modem responses expect O r timeout 60 delay 2 send ATHOT r expect r timeout 2 done send AT amp FQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect r timeout 2 send ATSO 0 r expect r timeout 2 send AT amp C1 amp D2 r expect r timeout 2 done expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 159 Sample File modem_f0 cfg SH SHR OSH OSE SEO SRS SHES SRO SHE G e e SHE SESE SESE COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP FO FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp FQ reset command to choose the factory def
55. HOT r expect O r timeout 2 done N from Call Home setup Expect a connection response 10 r or 5 r or Wr busy 7 r Repeat the previous command Expect a connection response 10 r or gyp or a r busy aA Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses SH OH SHR OSE OSE SHE SER Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful SH OSE OSE SR SR OSE OSE OR Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or 5 r or Typ N pager call center number Add enough commas to wait for time to enter paging number R paging number SH OSE SR OR Confirm successful command Wait before hanging up Hang up Confirm successful command ripo error Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful RI Power On enabled Handle unexpected modem responses send ATZQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send AT
56. In Call Out Setup Menu Modem Configuration Menu Serial Port Selection Menu Serial Port Speed Setup Menu Telephone Number Setup Menu Call Out Policy Setup Menu Customer Account Setup Menu Service Processor Procedures in Service Mode Service Processor Functions System Power On Methods Service Processor Reboot Restart Recovery Boot IPL Speed Failure During Boot Process s Failure During Normal System Operation Service Processor Reboot Restart Policy Controls System Firmware Updates General Information on System Firmware Updates Determining the Level of Firmware on the System System Firmware Update Using a Locally Available Image Updating System Firmware From the Service Processor Menus Updating System Firmware from the AIX Service Aids Updating System Firmware from the AIX Command Line Recovery Mode Configuring and Deconfiguring Processors or Memory Run Time CPU Deconfiguration CPU Gard Service Processor System Monitoring Surveillance System Firmware Surveillance Operating System Surveillance Call Out Call Home Console Mirroring 14 s 15 a I7 18 18 18 18 19 19 20 20 22 23 26 lt 29 34 34 35 36 38 39 40 40 41 42 43 43 44 45 46 46 46 46 46 48 48 49 49 50 50 50 50 51 52 52 52 52 53 55 System Configuration Service Processor Error Log LCD Progress Indicator Log
57. MB diskettes with 720KB formatted data capacity e 2 0MB diskettes with 1 44MB formatted data capacity HD Format the diskette according to its specified capacity Write Protecting 3 5 Inch Diskettes Write protecting diskettes is necessary so that important information is not accidentally lost When diskettes are write protected you can read information from the diskettes but you cannot write information onto them There is a write protect tab on the 3 5 inch diskette To locate the write protect tab turn the diskette over with the label facing down e To prevent writing onto a diskette slide the write protect tab to open the protect slot as shown in the following illustration e To allow writing onto a diskette slide the write protect tab to cover the protect slot as shown in the following illustration 10 Users Guide Loading and Unloading the 3 5 Inch Diskette To load a diskette into the drive insert the diskette in the diskette drive with the labeled metal shutter first Push the diskette into the drive until you hear a click The click indicates that the diskette is securely in position in the drive To unload the diskette push the diskette unload button The diskette unloads partially from the drive Remove the diskette Using the CD ROM Drive CAUTION A Class 3 laser is contained in the device Do not attempt to operate the drive while it is disassembled Do not attempt to open the covers o
58. OM and NIM on systems with 32 MB or less memory If you have problems in standalone mode use the hardfile based diagnostics This service aid provides a tool for configuring and moving dials and LPF Keys to the asynchronous serial ports Since AIX 4 1 3 a TTY must be defined on the async port before the Dials and LPF Keys can be configured on the port Prior to AIX 4 2 the Dials and LPF Keys could only be configured on the standard serial ports In AIX 4 2 and later the Dials and LPF Keys can be configured on any async port This selection invokes the SMIT utility to allow Dials and LPF Keys configuration A TTY must be in the available state on the async port before the Dials and LPF Keys can be configured on the port The task allows an async adapter to be configured then a tty port defined on the adapter Dials and LPF Keys can then be defined on the port Configure Reboot Policy This service aid controls how the system tries to recover from a system crash Use this service aid to display and change the following settings for the Reboot Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Maximum Number of Reboot Attempts Enter a number that is 0 or greater Note A value of 0 indicates do not attempt to reboot to a crashed system This number is the maximum number of consecutive attempts to reboot the system The term reboot in the context of this serv
59. QOVOT r expect O r timeout 2 send ATSO 0 r expect r timeout 2 done expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 153 Sample File modem_z0 cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP ZO FUNCTIONS Modem configuration file for some early Hayes compatible modems This example uses the ATZO reset command to choose the factory defaults This setup is recommended for modems that will respond to the ATZO command and which do not respond to the extended amp commands Refer to your modem manual Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings SH OSH SR OSE OSE OSE OSE e e G SHR SHE SHEE SESE SR SRR ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code 5 Inserts delay in dialing commands ZO Reset Restore Profile 0 QQ Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain pr
60. RS 6000 Enterprise Server Model H80 server pSeries 660 Models 6HO and 6H1 User s Guide SA38 0565 03 Fourth Edition June 2001 Before using this information and the product it supports rea Appendix A onmental Notices on page d the information in A reader s comment form is provided at the back of this publication If the form has been removed address comments to Publications Department Internal Zip 9561 11400 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information that you supply may be used without incurring any obligation to you International Business Machines Corporation 2000 2001 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Contents Safety Notices Rack Safety Instructions Electrical Safety Laser Safety Information Laser Compliance Data Integrity and Verification About This Book ISO 9000 Online Publications Related Publications Ergonomic Information Trademarks Chapter 1 Introducing the RS 6000 Enterprise Server Model H80 Chapter 2 Using the RS 6000 SARRE Server Model H80 Operator Panel eos Sp Book Ae hw Scrolling Ball Indicator Powering Off and Powering On the System Powering Off the System
61. SH OS OSE SHER Tone dialing command N from Call Home setup Expect a connection response 10 r or 5 r or n n busy r Repeat the previous command Expect a connection response 10 r or 5 r or Iy busy Wri Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses SH OSH OSH SHE SHR H SHE SS Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful SH OSH OH SHE SHR SHR SHES SHE SR SR Ignore first ring Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or Nr timeout 60 done Appendix D Modem Configurations 161 162 User s Guide page ripo error send ATDT N R3 r expect Q r timeout 60 delay 2 send ATHOT r expect r timeout 2 done send AT amp FOQOT r ignore O r or OK r n timeout 2 send ATEQT r expect r or OK r n timeout 2 send ATQOVOXOT r expect r timeout 2 send ATSO 0 r expect O r timeout 2 send AT amp C1 amp D2 amp R1 r expect Q r timeout 2 done N pager call
62. Service Processor Operational Phases Pre Standby Phase Standby Phase Bring Up Phase Run Time Phase Chapter 4 Using System Management Services Password Utilities Display Error Log Remote Initial Program Load Setup SCSI Utilities Select Console MultiBoot Select Language OK Prompt Exiting System Management Services i Chapter 5 Using the Online and Standalone Diagnostics Online and Standalone Diagnostics Operating Considerations Selecting a Console Display Identifying the Terminal Type to the Diagnostics Undefined Terminal Types i a Running Online Diagnostics Running Standalone Diagnostics Running the Diagnostics from a TTY Terminal Required Diagnostic Attributes Additional Communication Attributes Additional Keyboard Attributes Additional Printer Attributes Online Diagnostics Modes of ana Service Mode Running the Online Diagnostics in Service Mode Concurrent Mode Running the Online Diagnostics in 1 Concurrent Mode Maintenance Mode Running the Online Diagnostics in 1 Maintenance Mode Standalone Diagnostic Operation Running the Standalone Diagnostics Chapter 6 Introducing Tasks and Service Aids Tasks Add Resource to Resource List AIX Shell Prompt F Analyze Adapter Internal Log Backup and Restore Media Certify Media Change Hardware Vital Product Data Contents lt 95 56 57 58 58 58 59 60 62 62 63 63 67 67 68 71 gt
63. Shell Prompt e Analyze Adapter Internal Log e Backup and Restore Media e Certify Media e Change Hardware Vital Product Data e Configure Dials and LPF Keys e Configure Reboot Policy 83 e Configure Remote Maintenance Policy e Configure Ring Indicate Power On Policy e Configure Surveillance Policy e Create Customized Configuration Diskette e Delete Resource from Resource List e Disk Maintenance e Display Configuration and Resource List e Display Firmware Device Node Information e Display Hardware Error Report e Display Hardware Vital Product Data e Display Machine Check Error Log e Display Microcode Level e Display or Change Bootlist e Display or Change Diagnostic Run Time Options e Display Previous Diagnostic Results e Display Resource Attributes e Display Service Hints e Display Software Product Data e Display System Environmental Sensors e Display Test Patterns e Download Microcode e Fibre Channel RAID Service Aids e Flash SK NET FDDI Firmware Format Media e Generic Microcode Download e Hot Plug Task e Local Area Network Analyzer e Log Repair Action e Periodic Diagnostics e PCI RAID Physical Disk Identify e Process Supplemental Media e Run Diagnostics e Run Error Log Analysis e Run Exercisers e Save or Restore Hardware Management Policies SCSI Bus Analyzer e SCSD Tape Drive Service Aid e Spare Sector Availability e SSA Service Aid e Update Disk Based Diagnostics e Update System
64. about the installed software and provides the following functions e List Installed Software e List Applied but Not Committed Software Updates e Show Software Installation History e Show Fix APAR Installation Status e List Fileset Requisites Chapter 6 Introducing Tasks and Service Aids 95 e List Fileset Dependents e List Files Included in a Fileset e List File Owner by Fileset Display System Environmental Sensors 96 User s Guide This service aid displays the environmental sensors implemented on a CHRP system The information displayed is the sensor name physical location code literal value of the sensor status and the literal value of the sensor reading The sensor status can be any one of the following e Normal The sensor reading is within the normal operating range Critical High The sensor reading indicates a serious problem with the device Run diagnostics on sysplanar0 to determine what repair action is needed Critical Low The sensor reading indicates a serious problem with the device Run diagnostics on sysplanar0 to determine what repair action is needed e Warning High The sensor reading indicates a problem with the device This could become a critical problem if action is not taken Run diagnostics on sysplanar0 to determine what repair action is needed Warning Low The sensor reading indicates a problem with the device This could become a critical problem if action is not taken R
65. after the reset string is not required so make sure that the string is not common or trivial A mixed case string is recommended Chapter 3 Using the Service Processor 25 System Power Control Menu 26 User s Guide Th is menu is used to set power control options Other menus that control boot options are available here a ao SYSTEM POWER CONTROL MENU 1 Enable Disable Unattended Start Mode Currently Enabled 2 Ring Indicate Power On Menu 3 Reboot Restart Policy Setup Menu 4 Power On System 5 Power Off System 6 Enable Disable Fast System Boot Currently Enabled 7 Boot Mode Menu 98 Return to Previous Menu 99 Exit from Menus 1 gt Enable Disable Unattended Start Mode Use this option to instruct the service processor to restore the power state of the server after a temporary power failure Unattended start mode can also be set through the System Management Services SMS menus It is intended to be used on servers that require automatic power on after a power failure For more information see Ring Indicate Power On Menu rc RING INDICATE POWER ON MENU 1 Ring indicate power on Currently Enabled 2 Number of rings Currently 3 30 Refresh Modem Settings 98 Return to Previous Menu Ns A Ring indicate is enabled by default on both serial port 1 S1 and serial port 2 S2 When ring indicate power on is enabled call in is disabled If ring indi
66. age 124 trouble was found message displayed and you have tested all of the resources The diagnostics produced a SRN for this problem Do the following 1 Record the SRN 2 Report the SRN to the service organization 3 STOP You have completed these procedures When you are loading the Standalone Diagnostics the attributes for the terminal must be set to match the defaults of the diagnostic programs The ASCII terminal must be attached to Serial Port 1 on the system unit Are you going to load Standalone Diagnostics and run them from a ASCII terminal NO Go to EStep 16 on page 124 Chapter 8 Hardware Problem Determination 123 Step 16 Step 17 YES Q Q Q make sure your terminal attributes are set to work with the diagnostic programs Return to EStep 16 when you finish checking the attributes Record any settings that were changed This step loads the Standalone Diagnostics If you are unable to load the diagnostics go to 1 Turn on the power 2 Insert the diagnostic CD into the CD ROM drive 3 When the keyboard indicator displays press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded Enter requested passwords 5 Follow the instructions to select a console A Did the Diagnostics Operating Instructions display without any obvious display problem NO Go to EStep 7 on page 124 YES Go to EStep 9 an page 121 The diagnostics did not detect a
67. ailure The output is suppressed except for the usage statement and the numeric value for hours since cleaning if n and D flags are used D Copy data to diskette 110 User s Guide f Copy data to the file name given after this flag or to a default file name if no name is specified h Display a usage statement and or return code If the c flag is present only the return code displays to indicate the service aid did not run If the c is not used a usage statement displays and the service aid exits l Display or copy log sense information n Display time since drive was last cleaned t Copy trace table V Verbose mode If the c flag is present the information displays on the screen If the n flag is present the information about tape head cleaning is printed Spare Sector Availability This selection checks the number of spare sectors available on the optical disk The spare sectors are used to reassign when defective sectors are encountered during normal usage or during a format and certify operation Low availability of spare sectors indicates that the disk needs to be backed up and replaced Formatting the disk does not improve the availability of spare sectors You can run this task directly from the AIX command line The following usage statement describes the syntax of the command diag c ddeviceName T chkspares SSA Service Aid This service aid provides tools for diagnosing and resolving problems on SS
68. al port speed of 9600 baud or higher is recommended Valid serial port speeds are shown below 50 600 4800 75 1200 7200 110 1800 9600 134 2000 19200 150 2400 38000 300 3600 57600 115200 Telephone Number Setup Menu Use this menu to set or change the telephone numbers for reporting a system failure 4 Telephone Number Setup Menu 1 Service Center Telephone Number Currently Unassigned 2 Customer Administration Center Telephone Number Currently Unassigned 3 Digital Pager Telephone Number Currently Unassigned 4 Customer Voice Telephone Number Currently Unassigned 5 Customer System Telephone Number Currently Unassigned 98 Return to Previous Menu 1 gt Y Service Center Telephone Number is the number of the service center computer The service center usually includes a computer that takes calls from servers with call out capability This computer is referred to as the catcher The catcher expects messages in a specific format to which the service processor conforms For more information about the format and catcher computers refer to the README file in the AIX usr samples syscatch directory Contact your service provider for the correct service center telephone number to enter Until you have that number leave this field unassigned Customer Administration Center Telephone Number is the number of the system administration center computer catcher that receives problem calls from servers Contact your
69. all out for the serial port where the modem is connected e Enter the modem configuration file name e Set up site specific parameters phone numbers for call out call out policy number of call out retries and so on 3 To call out before restart set Call out before restart to enabled from the Reboot Restart Policy Setup menu Chapter 3 Using the Service Processor 53 Note Some modems such as IBM 7857 017 are not designed for the paging function Although they can be used for paging they will return an error message when they do not get the expected response from another modem Therefore even though the paging was successful the error message will cause the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out Policy Setup Menu These retries result in redundant pages 54 User s Guide Console Mirroring Console mirroring is supported on serial port 1 S1 and serial port 2 S2 When console mirroring is enabled the service processor sends information to both serial ports The serial port from which console mirroring is enabled is referred to as the active port The mirror port is determined when keyboard input is detected from the other port From this point on the service processor only sends information to the active port and the mirror port This capability can be enabled by local or remote users providing local users the capability to monitor remote sessions Console
70. an option or if your support representative has instructed you to update your firmware Always check the pSeries amp RS 6000 Support Web site for the latest firmware images and update instructions The Web address is http www rs6000 ibm com support micro Downloading the firmware update image and update instructions from the Web is preferred If the system is running but access to the Web is not available see System Firmwarel If the service processor programming has been corrupted the service processor will automatically enter recovery mode when power is applied to the system Recovery mode is described later in this section To check the level of firmware that is currently on the system see Determining thd General Information on System Firmware Updates 48 User s Guide All the types of system firmware that can be reprogrammed are updated at the same time They are e System power control network programming e Service processor programming e IPL programming e Run time abstraction services It is strongly recommended that you create a set of firmware update diskettes from the pSeries amp RS 6000 Support Web site as soon as possible after a system is installed As noted below the diskette images can be downloaded to any personal computer pSeries or RS 6000 system with Internet access This method is the only way to acquire a set of firmware update diskettes they cannot be created by using the service processor
71. anguage NLS selection Call In Call Out enable disable System Name Modem Configuration Remote User Functions Call Out Call Home Reporting OS termination Boot failure Surveillance failure Checkstop Machine check Identify system by name Call In Power on through ring indicate Password security check Console mirroring 44 Users Guide System Power On Methods This section discusses the following system power on methods Power on switch Service processor menus Privileged users can power on the system by selecting the System Control Power Menu option from the main menu and then selecting the Power on System option from the system power control menu General users should select Power on System on the general user menu Remote power on via ring indicate signal The server automatically powers on when it detects a ring indicate signal from a modem attached to serial port 1 S1 or serial port 2 S2 A remote user can call the server to activate ring detection by the modem Listen for a few more rings than the threshold number for starting the system The system powers on without answering the call Unattended start mode refer to Enable Disable Unattended Start Mode on page The service processor can be enabled to recover from the loss of ac power see Enable Disable Unattended Power On Mode in the System Control Power Menu When ac power is restore
72. ate If your modem communicates correctly with remote users it is probably in control It may be wise to occasionally change some of the functional settings and then change them back just for the sense of security that the modem is communicating and to ensure it has been initialized recently If your system is particularly difficult to access physically another strategy is to protect it with an Uninterruptible Power Source UPS and a phone line surge protector In case recovery becomes necessary shut down your system using established procedures Disconnect the power cable and press the power button to drain capacitance while power is disconnected Disconnect and reconnect modem power and then reconnect system power to completely reinitialize your system Transfer of a Modem Session 142 Because many modem command variations exist the sample modem configuration files located at the end of this appendix have been written to capture the largest number of workable modem settings The modem command amp Dn where n is a number generally sets the modem response to the Data Terminal Ready DTR signal from the server s serial port The desired response is that the modem will hold a connection while DTR is enabled and drop the connection when DTR is released Using this mechanism the server hangs up on a connection under normal conditions User s Guide Consult your modem manual for its specific response scheme for the amp Dn com
73. ate flash reboots the system using the shutdown u command The system does not return to diagnostics and the current flash image is not saved After the reboot you can remove the var update_flash_image file When this service aid is run from standalone diagnostics the flash update image file is copied to the file system from diskette The user must provide the image on a backup diskette because the user does not have access to remote file systems or any other files that are on the system If not enough space is available an error is reported stating additional system memory is needed After the file is copied a screen requests confirmation before continuing with the update flash Continuing the update flash reboots the system using the reboot u command You may receive a Caution some process es wouldn t die message during the reboot process You can ignore this message The current flash image is not saved You can use the update_flash command in place of this service aid The command is located in the usr lpp diagnostics bin directory The command syntax is as follows update_flash q f file_name update_flash q D device_name f file_name update_flash q D device_name 1 Flag Description q Forces the update_flash command to update the flash EPROM and reboot the system without asking for confirmation D Specifies that the flash update image file is on diskette The device_name variable specifies the diskette drive The defa
74. ating system is started to when the first heartbeat is expected Surveillance does not take effect until the next time the operating system is started after the parameters have been set You can initiate surveillance mode immediately from service aids In addition to the three options above a fourth option allows you to select immediate surveillance and rebooting of the system is not necessarily required If operating system surveillance is enabled and system firmware has passed control to the operating system and the service processor does not detect any heartbeats from the operating system the service processor assumes the ee is and takes action according to the reboot restart policy settings See If surveillance is selected from the service processor menus that are only available at bootup then surveillance is enabled by default as soon as the system boots From service aids the selection is optional Call Out Call Home The service processor can call out call home when it detects one of the following conditions e System firmware surveillance failure e Operating system surveillance failure if supported by operating system e Restarts e Critical hardware failure e Abnormal operating system termination To enable the call out feature do the following 1 Connect a modem to serial port 1 S1 or serial port 2 S2 2 Set up the following using the service processor menus or the diagnostic service aids e Enable c
75. ault List This selection is similar to Service Mode Boot from Saved List except the system boots from the default boot list that is stored in the system firmware This is normally used to try to boot customer diagnostics from the CD ROM drive Using this option to boot the system is the preferred way to run standalone diagnostics Boot to Open Firmware When this selection is enabled the system boots to the open firmware prompt System Information Menu This menu provides access to system configuration information error logs system resources and processor configuration a N SYSTEM INFORMATION MENU 1 Read VPD Image from Last System Boot 2 Read Progress Indicators from Last System Boot 3 Read Service Processor Error Logs 4 Read System POST Errors 5 Read NVRAM 6 Read Service Processor Configuration 7 Processor Configuration Deconfiguration Menu 8 Memory Configuration Deconfiguration Menu 9 Power Control Network Utilities Menu 98 Return to Previous Menu 99 Exit from Menus 1 gt Read VPD Image from Last System Boot Displays manufacturers vital product data VPD such as serial numbers part numbers and so on that were stored during the system boot prior to the one in progress now Read Progress Indicators from Last System Boot Displays a number of the boot progress indicators which may include service processor checkpoints IPL checkpoints and or AIX configuration codes from th
76. aults This set up is preferred for modems with extended amp commands For early vintage modems setup Z or ZQ is recommended If your modem responds to the extended amp commands and to factory default choices amp Fn but doesn t work properly with this setup file setup Fl is recommended Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 SH OSH e SHR SESE SRO SHES e e SHE SHE SESS SESE SER AT amp FO Attention Code A Inserts delay in dialing commands Reset Restore profile 0 QO Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands amp C1 Detect CD amp D2 Respond to DTR often the default amp R1 Ignore RTS CTS N Call Out phone number P Paging phone number S Modem speed available to users oe oe Following are common responses from a wide range of modems 16 15
77. available when diagnostics are run from the disk drive Consider the following items before using the diagnostics e When diagnostics are installed the device support for some devices might not get installed If this is the case that device does not appear in the diagnostic test list when running disk based diagnostics e Support for some TTY terminals is optionally installed If you attach a TTY terminal to a system to run diagnostics it might not work correctly because the AIX support for the terminal might not be installed Selecting a Console Display When you run standalone diagnostics and under some conditions online diagnostics you must select the console display The diagnostics can display instructions on any graphical display and the terminal attached to the S1 serial port Identifying the Terminal Type to the Diagnostics Note This is a different task than selecting a console display When you run diagnostics you must identify which type of terminal you are using If the terminal type is not known when the FUNCTION SELECTION menu is displayed the 73 diagnostics do not allow you to continue until a terminal is selected from the DEFINE TERMINAL option menu Select Ift for graphical displays Undefined Terminal Types If you specify an undefined terminal type from the DEFINE TERMINAL option menu the menu prompts the user to enter a valid terminal type The menu redisplays until either a valid type is entered or you exit
78. ber of the boot progress indicators which may include service processor checkpoints IPL checkpoints and or AIX configuration codes from the previous system boot This information can be useful in diagnosing system faults The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered down using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this information will be lost For an example refer to Read Service Processor Error Logs aes the service processor error logs For an example refer to FServicd Chapter 3 Using the Service Processor 19 e Read System POST Errors This option should only be used by service personnel to display additional error log information Exit from Menus Selecting this option will exit the service processor menus You can re enter the menus by pressing any key on the console Privileged User Menus Main Menu 20 User s Guide The following menus are available to privileged users only The user must know the privileged access password if set to access these menus At the top of the Main Menu is a listing containing e Your system s current firmware version e The firmware copyright notice e The system name given to your server during setup You need the firmware version for reference when you either update or repair the
79. cate power on is enabled and call in is already enabled you will be asked to confirm your choice Refer to the message displayed on your screen If the ring indicate power on setting is changed you must select option 30 Refresh Modem Settings to update the modem settings If option 30 Refresh Modem Setting is selected and the modem s have not been configured ou will be asked to configure the modems first See information on configuring modems Option 2 is used to set the number of rings Reboot Restart Policy Setup Menu The following menu controls reboot restart policy 4 gt Reboot Restart Policy Setup Menu 1 Number of reboot attempts Currently 1 2 Use 0S Defined restart policy Currently Yes 3 Enable supplemental restart policy Currently No 4 Call Out before restart Currently Disabled 98 Return to Previous Menu 1 gt z A Reboot is the process of bringing up the system hardware for example from a system reset or power on Restart is activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Number of reboot attempts If the server fails to successfully complete the boot process it attempts to reboot the number of times specified Values equal to or greater than 0 are valid Only successive failed reboot restart attempts are counted Use OS Defined restart policy Allows the service processor to react or not
80. ct System Power Control Select Power On System When you are asked if you wish to continue powering on the system type Y After the system firmware and operating system have initialized the server the login prompt displays at your remote terminal if you set up Seamless Modem Transfer refer to page for more information This may take several minutes When the login prompt displays you have successfully called the service processor Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal Call your server again The operating system answers and offers you the login prompt If these tests are successful call in is working Log in and type shutdown F to shut down your server The message No Carrier displays on your remote terminal During the setup you entered your phone numbers for the pager on page ki and customer voice on page kih These numbers are used for this test 1 2 3 Your remote terminal is disconnected as a result of the Call In test Call your server again At the Service Processor Main Menu select Call In Call Out Setup menu then select Call Out test This action causes a simulated error condition for the purposes of this test After a few moments a message displays regarding an illegal entry Press Enter to clear the message and return to the main menu When your telephone rings answer the call You should hear the sound of a telephone being diale
81. d Select Console Select this option to define which display is used by the system for system management If no console is selected the console defaults to serial port 1 Selecting this option causes a screen similar to the one that follows to display on each console that can be used as a firmware console Follow the instructions on the screen to select a particular console Note The firmware console is independent from the AIX console Press to select this console as the active console Chapter 4 Using System Management Services 67 MultiBoot 68 User s Guide Multiboot allows you to select a method for booting the system le gt Mul tiboot Select Software Software Default Select Install Device Select Boot Devices OK Prompt Multiboot Startup lt OFF gt Doarwnr Select Software If this option is supported by the operating system the names of the operating system installed are shown This option might not be supported by all operating systems If you are running AIX and you receive the following message No Operating System Installed This indicates that information in nonvolatile storage could have been lost as would happen if the battery had been removed To re create this value run the bootlist command under AIX with the appropriate parameters See the bootlist command in your AIX documentation The AIX Documentation library is available at the following Web address http www 1 ibm c
82. d This is your computer trying to page you If this test is successful call out is working correctly 134 Users Guide Serial Port Configuration To configure the serial port on an AIX system run the following from an AIX console e i 2 SOP DNPH Log in as root user To determine if you have any serial ports already configured type Isdev Cc tty If no serial ports are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps Identify the serial port s with the modem s Type smit tty Select add tty Select RS232 Select Baud rate 9600 or higher Select login enable and set the flow control to RTS Commit the selections and set up any other needed serial ports Exit SMIT Appendix C Service Processor Setup and Test 135 136 Users Guide Appendix D Modem Configurations The service processor is designed to place little demand on an attached modem thereby increasing the setup and connection success rates Sample Modem Configuration Files This appendix contains information about several sample modem configuration files that either work directly with your modem or provide a good starting point for a custom setup The sample modem configuration files are located in your service processor firmware in the usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included i
83. d the system returns to the power state at the time ac loss occurred For example if the system was powered on when ac loss occurred it reboots restarts when power is restored If the system was powered off when ac loss occurred it remains off when power is restored It is recommended that the CEC and I O drawers both receive their ac power from the same building circuit on the same circuit breaker if not the same electrical outlet box in such a way that primary power cannot be lost to one unit separately from the other If such a condition occurs unattended start mode may not be able to restart system operation when a primary power interruption is restored Timed power on refer to the shutdown t command on servers using AIX Working in conjunction with AIX the service processor in your server can operate a timer much like the wake up timer on your clock radio You can set the timer so that your server powers on at a certain time after shutting down The timer is battery operated so power interruptions that occur while the server is off do not affect its accuracy Refer to the AIX shutdown t command for details on setting the timer Note If an ac power loss is in progress when the timed power on attempt occurs the server is not able to power on when ac power is restored Follow up to a failed boot attempt The service processor initiates a power on sequence if a failed boot attempt is detected due to a hardware or software failu
84. de on an adapter or device See the following command syntax diag c d device_name T disp_mcode Display or Change Bootlist This service aid allows the bootlist to be displayed altered or erased The system attempts to perform an IPL from the first device in the list If the device is not a valid IPL device or if the IPL fails the system proceeds in turn to the other devices in the list to attempt an IPL Chapter 6 Introducing Tasks and Service Aids 93 Display or Change Diagnostic Run Time Options The Display or Change Diagnostic Run Time Options task allows the diagnostic run time options to be set Note The run time options are used only when selecting the Run Diagnostic task The run time options are Display Diagnostic Mode Selection Menus This option allows the user to turn on or off displaying the DIAGNOSTIC MODE SELECTION MENU the default is on Run Tests Multiple Times This option allows the user to turn on or off running the diagnostic in loop mode the default is off Note This option is only displayed when you run Online Diagnostics in Service Mode Include Advanced Diagnostics This option allows the user to turn on or off including the Advanced Diagnostics the default is off Include Error Log Analysis This option allows the user to turn on or off including the Error Log Analysis ELA the default is off Number of Days Used to Search Error Log This option allows the user to select th
85. dems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks condout send ATZQOT r Reset to factory defaults ignore O r or OK r n timeout 2 Ignore modem response send ATEOT r Initialize modem Echo OFF expect r or OK r n timeout 2 Enable responses Numeric send ATQOVOT r Limit response codes expect Q r timeout 2 Confirm commands successful send ATSO 0 r Set AutoAnswer OFF expect r timeout 2 Confirm command successful done connect send ATDT N r Tone dialing command Appendix D Modem Configurations 151 152 User s Guide expect 16 r or 15 r or 14 r or 12 r or timeout 60 retry expect 16 r or 15 r or 14 r or 12 r or timeout 60 disconnect condin done send A done delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send ATZQOT r ignore O r or OK r n timeout 2 send ATEQT r expect O r or OK r n timeout 2 send ATQOVOT r expect O r timeout 2 send ATSQ 2 r expect O r timeout 2 done waitcall ignore 2 r timeout 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 page done send ATDT N R3 r expect O r timeout 60 delay 2 send AT
86. dentifyRemove If you are running the diagnostics in Online Concurrent mode run the Missing Options Resolution Procedure immediately after adding removing or replacing any device Start the Missing Options Resolution Procedure by running the diag a command If the Missing Options Resolution Procedure runs with no menus or prompts then device configuration is complete Otherwise work through each menu to complete device configuration User s Guide PCI Hot Plug Manager The PCI Hot Plug Manager task is a SMIT menu that allows you to identify add remove or replace PCI adapters that are hot pluggable The following functions are available under this task e List PCI Hot Plug Slots e Add a PCI Hot Plug Adapter e Replace Remove a PCI Hot Plug Adapter e Identify a PCI Hot Plug Slot e Unconfigure Devices e Configure Devices Install Configure Devices Added After IPL The List PCI Hot Plug Slots function lists all PCI hot plug slots Empty slots and populated slots are listed Populated slot information includes the connected logical device The slot name consists of the physical location code and the description of the physical characteristics for the slot The Add a PCI Hot Plug Adapter function is used to prepare a slot for the addition of a new adapter The function lists all the empty slots that support hot plug When a slot is selected the visual indicator for the slot blinks at the Identify rate After the slot location is confi
87. drives can occupy PCI slots 13 and 14 2 Users Guide Chapter 2 Using the RS 6000 Enterprise Server Model H80 This chapter discusses system power control and use of options such as the keyboard mouse and drives supported by the Model H80 and 660 Models 6HO and 6H1 Operator Panel The following diagram shows the locations of the operator panel display and components of the operator panel Oo t ao 6 R 5 4 1 Power On Off Button 4 Reset Button 2 Power On Off LED 5 Service use only 3 Operator Panel Display 6 Disturbance or System Attention LED Scrolling Ball Indicator The first time ac power is connected to the system or whenever ac power is disconnected from the system and then reconnected a scrolling ball that moves from left to right may be visible in the operator panel display before the first 8xxx progress code appears it might not display long enough to be visible If seen it may remain in the operator panel display for a time of less than one second or up to three to five seconds depending on the system and configuration Powering Off and Powering On the System This section provides procedures for powering off and powering on the system Powering Off the System If the system is operating under AIX type the shutdown command to power off the system If you cannot use this method you can power off the system by using the following operator panel power button procedure A
88. e The time stamp in this error log is Coordinated Universal Time UCT which is also referred to as Greenwich Mean Time GMT The AIX error log has more information available and time stamps with your local time Remote Initial Program Load Setup This option allows you to enable and set up the remote startup capability of your system You must first specify the network parameters as shown in the following screen a Network Parameters 1 IP Parameters 2 Adapter Parameters 3 Ping Note Some applications may require that IP addresses contain leading zeroes for numbers less than 100 For example 129 132 4 20 may need to be entered as 129 132 004 020 Chapter 4 Using System Management Services 63 IP Parameters Select the IP Parameters option from the Network Parameters menu to display a screen similar to the following p P Parameters Client IP Address 9 3 146 162 Server IP Address 9 3 146 171 Gateway IP Address 0 0 0 0 Subnet Mask 255 255 255 6 PUNE gt To set an address using this menu do the following 1 Type the number of the selection 1 2 3 or 4 2 Enter the address on the next screen Attention f the client system and the server are on the same subnet set the gateway IP address to 0 0 0 0 64 User s Guide Adapter Parameters Select the Adapter Parameters option from the Network Parameters menu to view an adapter s hardware addre
89. e previous system boot This information can be useful in diagnosing system faults The progress indicator codes are listed from top latest to bottom oldest This information is not stored in nonvolatile storage If the system is powered down using the power on button on the operator panel this information is retained If the ac power is disconnected from the system this information will be lost For an example refer to Chapter 3 Using the Service Processor 29 30 User s Guide Read Service Processor Error Logs pissas the service processor error log Refer to Service Processor Error Log on for an example of this error log Read System POST Errors This option should only be used by service personnel to display additional error log information Read NVRAM Displays non volatile random access memory NVRAM content Read Service Processor Configuration Displays current service processor configuration Processor Configuration Deconfiguration Menu This menu allows the user to change the system processor configuration If it is necessary to take one of the processors offline this menu allows you to deconfigure a processor and then reconfigure the processor at a later time An example of this menu is shown below A D PROCESSOR CONFIGURATION DECONFIGURATION MENU 77 Enable Disable CPU Repeat Gard Currently Enabled 1 3 0 00 Configured by system 2 2 3 1 31 Deconfigured by system 3 4 3 2 00 Confi
90. e Phone Number This is the number for a telephone near the system or answered by someone responsible for the system This is the telephone number left on the pager for callback e Customer System Phone Number This is the number to which your system s modem is connected The service or administrative center representatives need this number to make direct contact with your system for problem investigation This is also referred to as the Call In phone number e Customer Account Number This number is available for service providers to use for record keeping and billing e Call Out Policy Numbers to call if failure This is set to either first or all If the call out policy is set to first call out stops at the first successful call to one of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager If Call Out Policy is set to all call out attempts to call all of the following numbers in the order listed 1 Service Center 2 Customer Administrative Center 3 Pager e Customer RETAIN Login ID Customer RETAIN Login Password These settings apply to the RETAIN service function e Remote Timeout in seconds Remote Latency in seconds These settings are functions of the service provider s catcher computer e Number of Retries While Busy This is the number of times the system retries calls that result in a busy signal e System Name System Administrator Aid This is the name given to t
91. e Service Processor The system can be powered off and on using the System Power Control menu which is a Service Processor menu that is available to the privileged user See POST Indicators POST Power On Self Test indicators indicate tests that are being performed as the system is preparing to load the operating system The POST indicators are words that display on the system console Each time that the system starts another step in the POST a POST indicator word appears on the console Each word is an indicator of the tests that are being performed 4 User s Guide The POST screen displays the following words Memory Memory test POST Keys 1 Key 5 Key 6 Key Keyboard Initialize the keyboard and mouse The time period for pressing a key to access the System Management Services or to boot from a particular boot list is now open See POST Keys for more information Network Self test on network adapters SCSI Adapters are being initialized Speaker Sounds an audible tone at the end of POST The POST keys if pressed after the keyboard POST indicator displays and before the last POST indicator speaker displays cause the system to start services or to initiate service mode boots used for configuring the system and diagnosing problems The keys are described below Note The program function keys F1 F12 on a keyboard attached to the I O drawer are not used and will be ignored After the keyboard POST indicator displays
92. e number of days for which to search the AIX error log for errors when running the Error Log Analysis The default is seven days but it can be changed from one to sixty days Display Progress Indicators This option allows the user to turn on or off the progress indicators when running the Diagnostic Applications The progress indicators display the test that is running in a popup box at the bottom of the screen the default is on Diagnostic Event Logging This option allows the user to turn on or off logging information to the Diagnostic Event Log the default is on Diagnostic Event Log File Size This option allows the user to select the maximum size of the Diagnostic Event Log The default size for the Diagnostic Event Log is 100KB The size can be increased in 100KB increments to a maximum of 1MB Display Previous Diagnostic Results 94 User s Guide Note This service aid is not available when you load the diagnostics from a source other than a hard disk drive or a network This service aid allows a service representative to display results from a previous diagnostic session When the Display Previous Diagnostic Results option is selected the user can view up to 25 no trouble found NTF and service request number SRN results This service aid displays Diagnostic Event Log information You can display the Diagnostic Event Log in a short version or a long version The Diagnostic Event Log contains information about events l
93. e outlet is correctly wired and grounded to prevent an electrical shock Electrical Safety Observe the following safety instructions anytime you are connecting or disconnecting devices attached to the workstation x User s Guide DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the devices that attach to the system It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communications lines CAUTION This product is equipped with a three wire power cable and plug for the user s safety Use this power cable in conjunction with a properly grounded electrical outlet to avoid electrical shock DANGER T
94. ecord it and report it to your service representative e If no recent error is logged in the error log continue to the next step below 2 If you are attempting to load the Online Diagnostics try loading the Standalone Diagnostics Otherwise record error code MOSCSI01 and report to the service organization The system appears to be stopped the disk activity light is on continuously and a beep was heard from the system unit Record error code MOMEMO01 and report the problem to the service organization The system stops and the message STARTING SOFTWARE PLEASE WAIT is displayed Report error code MOBTO000 The message The system will now continue the boot process is displayed continuously on the system unit s console Report error code MOSCSIO01 The diagnostics loaded correctly There is a problem with the keyboard Find the type of keyboard you are using in the following table and perform the Action listed in the Action column Keyboard Type Action 101 key keyboard Identify by the type of Enter key used The Enter key is within one horizontal row of keys Record error code MOKBDO01 and report the problem to the service organization Chapter 8 Hardware Problem Determination 127 Keyboard Type Action 102 key keyboard Identify by the type of Enter key used The Enter key extends into two horizontal rows of keys Record error code MOKBD00
95. ed to report the failure Use this service aid to display and change the following settings for the Surveillance Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Surveillance on off e Surveillance Time Interval This is the maximum time between heartbeats from the operating system e Surveillance Time Delay This is the time to delay between when the operating system is in control and when to begin operating system surveillance e Changes are to Take Effect Immediately Set this to Yes if the changes made to the settings in this menu are to take place immediately Otherwise the changes take effect beginning with the next system boot You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp s Create Customized Configuration Diskette This selection invokes the Diagnostic Package Utility Service Aid which allows the user to create a standalone diagnostic package configuration diskette The Standalone Diagnostic Package Configuration Diskette allows the following to be changed from the console Default refresh rate for a low function terminal LFT The refresh rate used by the standalone diagnostic package is 60Hz If the display s refresh rate is 77Hz then set the refresh rate to 77 Different async terminal console You can create a console configuration file that allows a terminal attached to any
96. els 6HO and 6H1 Installation Guide order number SA38 0575 contains information on how to set up and cable the system install and remove options and verify system operation The RS 6000 Enterprise Server Model H80 and server pSeries 660 Models 6HO and 6H1 Service Guide order number SA38 0566 contains reference information maintenance analysis procedures MAPs error codes removal and replacement procedures and a parts catalog The 7014 Model T00 and T42 Rack Installation and Service Guide order number SA38 0577 contains information regarding the 7014 Model T00 and T42 Rack in which the Model H80 and 660 Models 6HO and 6H1 may be installed The RS 6000 server pSeries Diagnostic Information for Multiple Bus Systems order number SA38 0509 contains diagnostic information service request numbers SRNs and failing function codes FFCs The RS 6000 server pSeries Adapters Devices and Cable Information for Multiple Bus Systems order number SA38 0516 contains information about adapters devices and cables for your system This manual is intended to supplement the service information found in the RS 6000 server pSeries Diagnostic Information for Multiple Bus Systems The PCI Adapter Placement Reference order number SA38 0538 contains information regarding slot restrictions for adapters that can be used in this system The Site and Hardware Planning Information order number SA38 0508 contains information to help you plan
97. emory exercisers are labeled memx where x is a number for the exerciser Multiple exercisers can be active The memory exerciser requests as many memory buffers as possible from AIX The exerciser then fills the memory buffers with specified bit patterns then reads and compares the memory buffers to the specified bit patterns On systems with multiple processors a process is started for each processor The free memory space is split evenly between the available processors thus reducing the time required to exercise all of the memory If the system is working correctly there are no comparison errors If a nonrecoverable memory error occurs the system crashes Recoverable memory errors are logged by the AIX operating system The following items must be available to run this service aid Online diagnostics loaded in maintenance mode e 128KB of free space in etc Ipp diagnostics data The following commands must be available bootinfo Isps vmstat 108 Users Guide Save or Restore Hardware Management Policies Use this service aid to save or restore the settings from Ring Indicate Power On Policy Surveillance Policy Remote Maintenance Policy and Reboot Policy e Save Hardware Management Policies This selection writes all of the settings for the hardware management policies to the following file etc Ipp diagnostics data hmpolicies e Restore Hardware Management Policies This selection restores all of the settings
98. eport with the last reported boot status and any other available error information Update operator panel The service processor displays operator panel data on the ASCII terminal if a remote connection is active Environmental monitoring The service processor provides expanded error recording and reporting System firmware surveillance heartbeat monitoring The service processor monitors and times the interval between system firmware heartbeats Responding to system processor commands The service processor responds to any command issued by the system processor Chapter 3 Using the Service Processor 59 Run Time Phase This phase includes the tasks that the service processor performs during steady state execution of the operating system 60 User s Guide Environmental monitoring The service processor monitors voltages temperatures and fan speeds Responding to system processor commands The service processor responds to any command issued by the system processor Run time surveillance heartbeat monitoring If the device driver is installed and surveillance enabled the service processor monitors the system heartbeat If the heartbeat times out the service processor places an outgoing call This is different from the bring up phase scenario where the specified number of reboot attempts is made before placing an outgoing call Chapter 4 Using System Management Services Use the System Management Services menus to view in
99. er requested passwords 6 Follow the instructions to select a console 7 Wait until the diagnostics load or the system appears to stop Did the diagnostics load NO Go to FStep 51 YES Go to EStep 6 on page 127 Starting at the top of the following table locate your symptom and perform the action listed in the Action column Symptom Action The power LED does not come on or comes Check the power cable to the outlet Check the on and does not stay on circuit breakers and check for power at the outlet Ensure that the room temperature is within 60 90 F If you do not find a problem record error code MOPS0000 and report the problem to the service organization Chapter 8 Hardware Problem Determination 125 Symptom Action The diagnostics are loaded and there was NO beep heard from the system unit during the IPL sequence Record error code MOSPKO01 The system stops with the Diagnostic Operating Instructions displayed Go to EStep 6 on page 1271 The system stops with a prompt to enter a password Enter the password You are not allowed to continue until a correct password has been entered When you have entered a valid password wait for one of the other conditions to occur The system stops with a three four or eight digit error code s displayed on the console Record the error code s and report the problem to the service organization The system lo
100. ermittent problems and improve the availability of the system until a scheduled maintenance window processors and memory DIMMs with a failure history are marked bad to prevent their being configured on subsequent boots A processor or memory DIMM is marked bad under the following circumstances A processor or memory DIMM fails built in self test BIST or power on self test POST during boot as determined by the service processor A processor or memory DIMM causes a machine check or check stop during run time and the failure can be isolated specifically to that processor or memory DIMM as determined by the processor run time diagnostics in the service processor A processor or memory DIMM reaches a threshold of recovered failures that results in a predictive callout as determined by the processor run time diagnostics in the service processor During boot time the service processor does not configure processors or memory DIMMs that are marked bad If a processor or memory DIMM is deconfigured the processor or memory DIMM remains offline for subsequent reboots until it is replaced or Repeat Gard is disabled The Repeat Gard function also allows users to manually deconfigure a processor or memory DIMM or re enable a previously deconfigured processor or memory DIMM For information on configuring or deconfiguring a processor see the Processor Configuration Deconfiguration Menu on page BA For information on configuri
101. ervice Processor Setup and Test For your convenience an example of a basic service processor setup checklist is included here Your setup may include more or fewer of the available features so you can adjust this checklist for your own application so that it is helpful to you Service Processor Setup Checklist Unplug the power cord from the server 2 Attach a local terminal for this setup procedure 3 Plug in the server and power on the local terminal Attention Make sure that server power remains off 4 au e the service processor menus See Chapter 3 Using the Service Set the system name See Enable Surveillance See Configure Call In Call Out See Exit the service processor menus Unplug the power cord from the server Attach modems if needed See FAccessing the Service Processor Menus SO DON DM 11 Plug in the server Attention Make sure that server power remains off 12 Test both of the following e Call in see e Call Out see Your service processor is now ready for use 133 Testing the Setup This section contains sample testing procedures to help ensure your setup is working These tests include communicating with the server operating system Before you start Testing Call in 1 Testing Call Out Go to your remote terminal and call in to your server Your server answers and offers you the Service Processor Main Menu after requesting your privileged access password Sele
102. es Some programs are only accessible from online diagnostics in service or concurrent mode while others might be accessible only from standalone diagnostics Still other programs may only be supported on a particular system architecture such as CHRP common hardware reference platform To perform one of these tasks use the Task Selection option from the FUNCTION SELECTION menu After a task is selected a resource menu may be presented showing all resources supported by the task A fast path method is also available to perform a task by using the diag command and the T flag By using the fast path the user can bypass most of the introductory menus to access a particular task The user is presented with a list of resources available to support the specified task The fast path tasks are as follows e Certify Certifies media e Chkspares Checks for the availability of spare sectors e Download Downloads microcode to an adapter or device e Disp_mcode Displays current level of microcode Format Formats media e Identify Identifies the PCI RAID physical disks e lIdentifyRemove Identifies and removes devices Hot Plug To run these tasks directly from the command line specify the resource and other task unique flags Use the descriptions in this chapter to understand which flags are needed for a given task Tasks The following tasks are described in this chapter Add Resource to Resource List AIX
103. es Corp 1996 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the Inserts delay in dialing commands Turn on responses Turn off responses Automatic answer inhibit Answer on second ring Limit modem response codes When used as T r it is a no op to maintain program synchronization when modem may will echo the commands Respond to DTR often the default number amp C1 Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks Add others as required condout send AT amp FQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect r timeout 2 send ATSO 0 r Appendix D Modem Configurations Reset to factory defaults Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF 157 158 Users Guide connect expect 16 r or 15 r or 14 r or 12 r or timeout 60 retry expect 16 r or 15 r or 14 r or 12 r or timeout 60 disconnect condin expect
104. f Memory Repeat Gard is disabled DIMMs that are in the deconfigured by system state will be reconfigured These reconfigured DIMMs are then tested during the boot process and if they pass they remain online If they fail the boot testing they are deconfigured even though Memory Repeat Gard is disabled The failure history of each DIMM is retained If a DIMM with a history of failures is brought back online by disabling Repeat Gard it remains online if it passes testing during the boot process However if Repeat Gard is enabled the DIMM is taken offline again because of its history of failures The physical location of a DIMM is determined by xx yy where xx is the riser card location 11 for riser card 1 10 for riser card 2 and 3 for DIMMs on the processor card followed by the DIMM location on the riser card according to the following two illustrations Chapter 3 Using the Service Processor 33 Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus 15 11 16 16 11 18 13 11 20 14 11 22 11 11 24 12 11 26 9 11 28 10 11 30 7 11 29 8 11 31 5 11 25 6 11 27 3 11 21 4 11 23 1 11 17 2 11 19 Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus 15 10 32 16 10 34 13 10 36 14 10 38
105. f the drive as it is not serviceable and is to be replaced as a unit Your CD ROM drive looks like the one shown in the illustration and the controls are located as indicated 1 2 oO A J aa aol 3 4 5 6 1 Compact Disc Tray 4 Volume Control 2 Emergency Eject Hole 5 Status Light 3 Headphone Jack 6 Load Unload Button Chapter 2 Using the Model H80 and 660 Models 6HO and 6H1 11 When the CD ROM is set to On the status light indicates one of several conditions The following are status light states and the respective conditions of the CD ROM drive Off during standby with the tray loaded or unloaded e Blinks from insertion of the tray to completion of initialization e Blinks slowly when disc is dusty e Blinks fast when in the audio mode e Lights during data transfer operations e Lights steadily when No disc is in the tray The disc is in the tray upside down Some condition exists that should be checked If this occurs contact your service representative Loading the CD ROM Drive Press the unload button to open the tray Place the disc with the printed side away from the tray into the tray If the CD ROM drive is mounted vertically slip out the bottom tabs that hold the disc in place Push gently on the load unload button The drive automatically pulls the tray into the drive and prepares the disc for reading Unloading the CD ROM Drive Push and hold the unload button until the
106. for bad data and counts all errors encountered If the unrecovered data errors exceed the threshold value the hard file needs to be formatted and certified If the recovered data errors as well as recovered and unrecovered equipment errors exceed the threshold values the disk needs to be replaced This task can be run directly from the AIX command line See the following command syntax diag c d deviceName T certify e Certify Hardfile Attached to a PCI SCSI RAID Adapter This selection is used to certify physical disks attached to a PCI SCSI RAID adapter Certify reads the entire disk and checks for recovered errors unrecovered errors and reassigned errors If these errors exceed the threshold values the user is prompted to replace the physical disk This task can be run directly from the AIX command line See the following command syntax diag c d RAID adapterName T certify 1 chID A Flag Description l Physical Disk channel ID example 27 A All disks Change Hardware Vital Product Data Use this service aid to display the Display Alter VPD selection menu The menu lists all resources installed on the system When a resource is selected a menu displays that lists all the VPD for that resource Note The user cannot alter the VPD for a specific resource unless it is machine readable Configure Dials and LPF Keys 86 User s Guide Note The Dials and LPF Keys service aid is not supported in standalone mode CD R
107. formation about your system and to perform tasks such as setting a password changing the boot list and setting the network parameters The text based open firmware command line the OK prompt which is available from the System Management Services Utilities menu allows you to configure certain adapters To start the System Management Services do the following 1 Turn on or restart the system 2 Watch for the banner screen to appear on the console display The banner screen will be lines of text in the form of repeated logos 3 After the banner screen is displayed the POST indicator words memory keyboard network scsi and speaker appear across the bottom of the screen Press the numeric 1 key after the word keyboard appears and before the last word speaker appears For more information on the POST indicator words refer to Note The System Management Services can also be started using the Service Processor Boot Mode Menu See Boot Mode Menu on page Bd After the System Management Services starts the following Utilities screen displays g 5 Utilities Password Utilities Display Error Log Remote Initial Program Load Setup SCSI Utilities Select Console Mul tiBoot Select Language OK Prompt AONAOPWNHH 61 Each option on the System Management Services Utilities menu is described in this section Password Utilities 62 User s Guide Entering this selection permits access to the optio
108. function to alert the appropriate people to the system hang Unlike the electronic service agent the service processor cannot be configured in a client server environment where one system can be used to manage all dial out functions for a set of systems Prior to installing the electronic service agent feature ensure that you have the latest level of system firmware You also need a properly configured modem For more information on configuring a modem see Electronic Service Agent The electronic service agent is a software extension to the AIX operating system that monitors the system while the AIX operating system is running The electronic service agent monitors and analyzes all recoverable system failures and if needed can automatically place a service call to a service center without user intervention The service center receives the machine type serial number host name SRN and a problem description The service center analyzes the problem report and if warranted dispatches a service person to the customer site The service center also determines if any hardware components need to be ordered prior to the service person s arrival The electronic service agent code also gives the user the option to establish a single system as the problem reporting server A single system accessible over the user network can be used as the central server for all the other systems on the local area network LAN that are running the electron
109. g you cannot control DTR response If your remote terminal does not disconnect after logging off you must command the remote terminal emulator to hang up This then breaks the connection Recovery Strategy The recovery strategy consists of making two calls to establish a remote session This solution is the easiest to implement and allows more freedom for configuring your server s serial ports To set up a remote terminal session dial into the service processor and start the system After the operating system is loaded and initialized the connection will be dropped At this point call the server back and the operating system will answer and offer you the login prompt Appendix D Modem Configurations 143 Prevention Strategy The disconnect is caused by the operating system when it initializes the Primary Console The tests listed in g are conducted with the remote terminal selected as the primary console to manifest the modem s response to DTR transitions e If a local ASCII terminal or a graphics console is to be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss e Ifa local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as the primary console This gives you the desired seamless connection at your remote terminal e If you choose to use the unused serial
110. gin prompt is displayed You may not have pressed the correct key or you may not have pressed the key soon enough when you were to indicate a Service Mode boot of diagnostic programs If this was the case start over at the beginning of this step If you are sure that you pressed the correct key in a timely manner go to Step 7 The system does not respond when the password is entered The system stopped and an indicator is displayed on the system console and an eight digit error code is not displayed Go to Step 7 If the indicator represents A keyboard record error code MOKBDO000 and report the problem to the service organization e Memory record error code MOMEMO002 and report the problem to the service organization SCSI record error code MOCONOO0 and report the problem to the service organization e Network record error code MONETOO0O and report the problem to the service organization Speaker Audio record error code MOBT0000 and report the problem to the service organization 126 Users Guide Step 6 Step 7 Symptom Action The System Management Services menu is displayed The device or media that you are attempting to boot from might be faulty 1 Check the SMS error log for any errors To check the error log e Select tools Select error log e If an error is logged check the time stamp e If the error was logged during the current boot attempt r
111. gnored Backup and Restore Media This service aid allows verification of backup media and devices It presents a menu of tape and diskette devices available for testing and prompts for selecting the desired device It then presents a menu of available backup formats and prompts for selecting the desired format The supported formats are tar backup and cpio After the device and format are selected the service aid backs up a known file to the selected device restores that file to tmp and compares the original file to the restored file The restored file remains in tmp to allow for visual comparison All errors are reported Certify Media This task allows the selection of diskette or hard files to be certified Hard files can be connected either to a SCSI adapter non RAID or a PCI SCSI RAID adapter The usage and criteria for a hard file connected to a non RAID SCSI adapter are different from those for a hard file connected to a PCI SCSI RAID adapter e Certify Diskette This selection enables you to verify the data written on a diskette When you select this service aid a menu asks you to select the type of diskette being verified The Chapter 6 Introducing Tasks and Service Aids 85 program then reads all of the ID and data fields on the diskette one time and displays the total number of bad sectors found e Certify Hardfile Attached to a Non RAID SCSI Adapter This selection reads all of the ID and data fields It checks
112. gure An example of this menu is shown below MEMORY CONFIGURATION DECONFIGURATION MENU 77 Enable Disable Memory Repeat Gard Currently Enabled 1 Memory riser card 1 2 Memory riser card 2 98 Return to Previous Menu Chapter 3 Using the Service Processor 31 32 User s Guide Note If there is only one processor in the system system memory may reside on that processor assembly In that case you are given the option to select the processor card from the list After you select a processor card or a memory riser card a menu allowing the selection of a memory DIMM is displayed The following is an example of this menu A MEMORY CONFIGURATION DECONFIGURATION MENU 77 Enable Disable Memory Repeat Gard Currently Enabled 1 11 17 00 Configured by system 2 11 19 00 Configured by system 15 11 16 00 Configured by system 16 11 18 00 Configured by system 3 11 21 00 Configured by system 4 11 23 00 Configured by system 13 11 20 00 Configured by system 14 11 24 00 Configured by system 98 Return to Previous Menu Memory DIMMs are managed as a group Deconfiguring a DIMM will make the whole group unavailable 0 gt N A Note This table is built from vital product data collected during the last boot sequence The first time the system is powered up or after the system s non volatile RAM NVRAM has been erased this table may be empty The table is rebuilt during the next boot into AIX The sys
113. gured by system 4 6 3 3 00 Configured by system 98 Return to Previous Menu 1 gt a oy Note This table is built from vital product data collected during the last boot sequence The first time the system is powered up or after the system s non volatile RAM NVRAM has been erased this table may be empty The table is rebuilt during the next boot into AIX The fields of the previous table represent the following Column 1 1 Menu selection index Column 2 0 Logical processor device number assigned by AIX You can display these logical device numbers by issuing the following command on the AIX command line Isdev C grep proc Column 3 3 0 Processor address list used by the service processor and should be ignored Column 4 00 Error status of the processors The error status of each processor is indicated by AB where B indicates the number of errors and A indicates the type of error according to the following table 1 Bring up failure 2 Run time non recoverable failure 3 Run time recoverable failure A status of 00 indicates that the CPU has not had any errors logged against it by the service processor To enable or disable CPU Repeat Gard use menu option 77 CPU Repeat Gard is enabled by default If CPU Repeat Gard is disabled processors that are in the deconfigured by system state will be reconfigured These reconfigured processors are then tested during the boot process and if they pass they remai
114. he diagnostics After the diagnostic controller is loaded follow the normal diagnostic instructions Running the Online Diagnostics in Maintenance Mode To run the online diagnostics in maintenance mode you must be logged on to the customer s version of the AIX operating system as root or superuser su Use the following steps to run the online diagnostics in maintenance mode 1 Stop all programs except the AIX operating system if help is needed see the system operator 2 Log on to the AIX operating system as root or superuser Su 3 Enter the shutdown m command 4 When a message indicates the system is in maintenance mode enter the diag command Note It might be necessary to set TERM type again 5 When DIAGNOSTIC OPERATING INSTRUCTIONS screen displays follow the displayed instructions to check out the desired resources 6 When testing is complete use the F3 key to return to DIAGNOSTIC OPERATING INSTRUCTIONS Press the F3 key again to return to the AIX operating system prompt 7 Press Ctrl D to log off from root or superuser Standalone Diagnostic Operation Use standalone diagnostics to test the system when the online diagnostics are not installed and as a method of testing the disk drives that cannot be tested by the online diagnostics Note No error log analysis is done by the standalone diagnostics The CD ROM drive and the SCSI controller that controls it cannot be tested by the standalone diagnostics Run
115. he system and is used when reporting problem messages Note Knowing the system name aids the support team in quickly identifying the location configuration history and so on of your system You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp m Chapter 6 Introducing Tasks and Service Aids 89 Configure Ring Indicate Power On Policy This service aid allows the user to power on a system by telephone from a remote location If the system is powered off and Ring Indicate Power On is enabled the system powers on at a predetermined number of rings If the system is already on no action is taken In either case the telephone call is not answered and the caller receives no feedback that the system has powered on Use this service aid to display and change the following settings for the Ring Indicate Power On Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Power On Via Ring Indicate on off e Number of Rings Before Power On You can access this service aid directly from the AIX command line by typing usr 1pp diagnostics bin uspchrp r Configure Surveillance Policy 90 User s Guide This service aid monitors the system for hang conditions that is hardware or software failures that cause operating system inactivity When enabled and surveillance detects operating system inactivity a call is plac
116. he use of all system resources No other activity can be running on the system while you are doing this procedure Read the following before using this procedure This procedure requires a display connected to the video port or an American National Standard Code for Information Interchange ASCII terminal attached to the S1 port Before starting this procedure stop all programs and the operating system This procedure runs the Online Diagnostics in Service mode or Standalone Diagnostics If the Online Diagnostics are installed run them See the operator manual for your type of ASCII terminal to find the key sequences you need in order to respond to the diagnostics For additional information about diagnostics see If a console display is not selected the diagnostics stop The instructions for selecting a console display are displayed on all of the graphic displays and any terminal attached to the S1 port Follow the displayed instructions to select a console display Step 2 Loading the Diagnostics PRs Stop all application programs running on the operating system Stop the operating system Turn off the power If you are loading the Standalone Diagnostics and running them from an ASCII terminal do the following e The attributes for the terminal must be set to match the defaults of the diagnostics e If you need to change any settings record the normal settings and make sure that the terminal attributes are set
117. iagnostics in maintenance mode 81 running the online diagnostics in service mode 79 running the standalone diagnostics 81 S safety electrical ix safety notices ix laser compliance statement xi SCSI 109 bus analyzer 109 168 Users Guide serial port selection menu 40 snoop setup menu 25 speed setup menu 40 service agent feature 14 service processor boot mode menu 28 call in call out setup menu 38 call out call home 53 call out policy setup menu 42 checklist 133 console mirroring 55 customer account setup menu 43 error log 56 functions 44 general user menu 19 language selection menu 36 main menu 20 memory configuration deconfiguration menu 31 32 menus 18 menus list 17 modem configuration menu 39 monitoring surveillance 52 operational phases 58 OS surveillance setup menu 24 passwords 23 power control network utilities menu 36 power on methods 45 privileged user menus 20 procedures in service mode 43 processor configuration deconfiguration menu 30 reboot restart policy setup menu 27 ring indicate power on menu 26 serial port selection menu 40 serial port snoop setup menu 25 serial port speed setup menu 40 service processor reboot restart recovery 46 setup 133 setup checklist 133 setup menu 22 system information menu 29 system power control menu 26 telephone setup menu 41 test 133 service processor feature 14 setup menu 22 SSA service aid 111 standalone diagnostic operation 81 standalone diagnostics run
118. ic response code AT compatible messages Auto Answer disabled Confirm commands successful Tone dialing command N from Call Home setup Expect a connection response Repeat the previous command Expect a connection response N Call Out phone number R Return phone PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F EQEO r ignore O r or OK r n timeout 2 send AT F0 Q2S8 6 r expect O r or OK r n timeout 2 send ATVOXOSO 0 r expect O r or OK r n timeout 2 done connect send ATDT N r expect 1 r busy 7 r timeout 60 done retry send A expect 1 r busy 7 r timeout 60 done disconnect delay 2 148 Users Guide Separate from previous data condin waitcall page ripo send delay 2 send ATHO r ignore O r or OK r timeout 2 send ATEOQ1 r ignore 0 r done timeout 1 send AT amp F EQEO r ignore O r or OK r n timeout 2 send AT FO Q2 r expect r or OK r n timeout 2 send ATVOX0S0 2 r expect Q r done ignore 2 r expect 2 r expect 1 r done send ATD N expect O r or 3 r timeout 30 delay 2 send Nyy delay 2 send ATHO r expect r done timeout 2 timeout 1 timeout 10 timeout 60 R r timeout 2 send AT amp F EQEO r ignore O r or OK r n timeout 2 send AT FO Q2 r expect r or OK r n timeout 2
119. ic service agent application If the electronic service agent application on a remote client decides a service request needs to be placed the client forwards the information to the electronic service agent server which dials the service center telephone number from its locally attached modem In this scenario the user only needs to maintain a single analog line for providing call out capabilities for a large set of servers A modem is required for enabling automated problem reporting to the IBM service center Configuration files for several types of modems are included as part of the electronic service agent package Refer to more information on configuring your modem Chapter 2 Using the Model H80 and 660 Models 6HO and 6H1 15 16 Users Guide Chapter 3 Using the Service Processor The service processor menus make it possible for you to configure service processor options as well as enable and disable functions Service processor menus are available using an ASCII terminal when OK is displayed on the primary I O drawer operator panel or when the service processor has detected a server problem such as a surveillance failure For a summary of the service processor functions and the methods used to invoke them see the following table Service Processor Functions Service AIX Service SMS Processor Aids ASCII or Menus ASCII or graphics ASCII graphics terminals
120. ical Disk Microcode Download This selection is used to update the microcode on any of the disk drives in the array You can run this task from the AIX command line Use the following fastpath command diag T download Update EEPROM This selection is used to update the contents of the Electrical Erasable Programmable Read Only Memory EEPROM on a selected controller Replace Coniroller Use this selection when it is necessary to replace a controller in the array Flash SK NET FDDI Firmware This task allows the Flash firmware on the SysKonnect SK NET FDDI adapter to be updated Format Media This task allows the selection of diskettes hardfiles or optical media to be formatted Each selection is described below Hardfile Attached to SCSI Adapter non RAID e Hardfile Format Writes all of the disk The pattern written on the disk is device dependent for example some drives may write all Os while some may write hexadecimal number 5F Bad blocks are not reassigned e Hardfile Format and Certify Chapter 6 Introducing Tasks and Service Aids 99 100 Users Guide Performs the same function as Hardfile Format After the format is completed Certify is run This certify reassigns all bad blocks encountered Hardfile Erase Disk This option can be used to overwrite remove all data currently stored in user accessible blocks of the disk The Erase Disk option writes one or more patterns to the disk An additional option allow
121. ice aid is used to describe bringing system hardware back up from scratch for example from a system reset or power on When the reboot process completes successfully the reboot attempts count is reset to 0 and a restart begins The term restart in the context of this service aid is used to describe the operating system activation process Restart always follows a successful reboot When a restart fails and a restart policy is enabled the system attempts to reboot for the maximum number of attempts e Use the O S Defined Restart Policy 1 Yes O No When Use the O S Defined Restart Policy is set to Yes the system attempts to reboot from a crash if the operating system has an enabled Defined Restart or Reboot Policy When Use the O S Defined Restart Policy is set to No or the operating system restart policy is undefined then the restart policy is determined by the Supplemental Restart Policy e Enable Supplemental Restart Policy 1 Yes 0 No The Supplemental Restart Policy if enabled is used when the O S Defined Restart Policy is undefined or is set to False When surveillance detects operating system inactivity during restart an enabled Supplemental Restart Policy causes a system reset and the reboot process begins e Call Out Before Restart on off When enabled Call Out Before Restart allows the system to call out on a serial port that is enabled for call out when an operating system restart is i
122. iled instructions that are provided on the Web site with the latest image Note The update process can take up to sixty minutes and the system will always reboot itself during the update process Recovery Mode If the service processor detects that its programming has been corrupted when it is powering up to standby mode it will enter recovery mode In recovery mode it will ask for the firmware update diskettes by putting eight digit codes on the operator panel 50 User s Guide The eight digit codes are as follows Code Action A1FD 0000 System firmware has been corrupted and must be reflashed A1FD 0001 Insert update diskette 1 A1FD 0002 Insert update diskette 2 A1FD 0003 Insert update diskette 3 Notes 1 If the wrong diskette is inserted at any time or if the diskette is left in the drive after it has been read B1FD 001F is displayed indicating that the wrong diskette is in the drive 2 If B1FD 001A is displayed at any time during the process the service processor must be reset by activating the pinhole reset switch on the primary drawer operator panel After the update process is complete the service processor resets itself and goes through a complete reboot Configuring and Deconfiguring Processors or Memory All failures that crash the system with a machine check or check stop even if intermittent are reported as a diagnostic callout for service repair To prevent the recurrence of int
123. ing Online Diagnostics in Service mode 119 Step 5 Step 6 Do you want to run the Online Diagnostics in Service mode NO Go to FStep 51 YES Do the following to shut down your system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operating system is stopped turn off the system unit 3 Go to Step 61 This step starts the Online Diagnostics in concurrent mode 1 Log on as root or as superuser 2 Enter the diag command 3 Wait until the Diagnostic Operating Instructions are displayed or wait for three minutes Are the Diagnostic Operating Instructions displayed without any obvious console display problems NO Do the following steps to shut down the system 1 At the system prompt stop the operating system using the appropriate command for your operating system 2 After the operating system is stopped turn off the system unit 3 Go to EStep 61 YES Go to EStep 9 on page 121 This step loads Online Diagnostics in service mode If you are unable to load the diagnostics go to Stan 7 an page 121 1 Turn on the power 2 When the keyboard indicator appears press the numeric 6 key on the keyboard to indicate that diagnostics are to be loaded 3 Enter requested passwords 4 Follow instructions to select a console Did the Diagnostics Operating Instructions display without any obvious display problem NO Go to EStep 7 on
124. ion Kanji keyboard Identify by the Japanese characters Record error code MOKBD003 and report the problem to the service organization ASCll terminal keyboard This applies to all attached terminals Go to the problem determination documentation for this type of terminal Step 11 1 If the terminal type has not been defined use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics This is a separate and different operation from selecting the console display 2 Select Diagnostic Routines 3 Press Enter 4 In the following table find the menu or system response you received when you selected Diagnostics Perform the action listed in the Action column System Response Action The Diagnostic Mode Selection menu is Select Problem Determination and go to Step displayed The Missing Resource menu is displayed Follow the displayed instructions until either the Diagnostic Mode Selection menu or an SRN is displayed If the Diagnostic Mode Selection menu is displayed select Problem Determination and go to Sten 121 If ot A an SRN record it and go to ESteg The New Resource menu is displayed Follow the displayed instructions Note Devices attached to serial ports S1 or S2 do not appear on the New Resource menu If the Diagnostic Mode Selection menu is displayed select Problem Determina
125. ious Menu Exit from Menus N PA Note Unless otherwise stated in menu responses settings become effective when a menu is exited using option 98 or 99 Passwords Passwords can be any combination of up to eight alphanumeric characters You can enter longer passwords but the entries are truncated to include only the first eight characters The privileged access password can be set from service processor menus or from System Manag ement Services SMS utilities see chaperone Svan The general access password can be set only from service processor menus For security purposes the service processor counts the number of attempts to enter correct passwords The results of not recognizing a correct password within this error threshold are different depending on whether the attempts are being made locally at the server or remotely through a modem The error threshold is three attempts If the error threshold is reached by someone entering passwords at the server the service processor commands the server to resume the initial program load IPL This action is taken based on the assumption that the server is in an adequately secure location with only authorized users having access Such users must still successfully enter a login password to access AIX If the error threshold is reached by someone entering passwords remotely the service processor commands the server to power down to prevent potential security
126. irmware command prompt type reset all or power off the system and reboot Exiting System Management Services After you have finished using the System Management Services type x at the utilities menu to exit the System Management Services and boot your system Chapter 4 Using System Management Services 71 72 Users Guide Chapter 5 Using the Online and Standalone Diagnostics The diagnostics consist of online diagnostics and standalone diagnostics Online diagnostics when they are installed reside with AIX in the file system They can be booted e in single user mode referred to as service mode run in maintenance mode referred to as maintenance mode e run concurrently referred to as concurrent mode with other applications If the system is not booted the online diagnostics have access to the AIX error log and the AIX configuration data Standalone diagnostics are packaged on removable media and must be booted before they can be run If booted they have no access to the AIX error log or the AIX configuration data Online and Standalone Diagnostics Operating Considerations Note When possible run online diagnostics in service mode Online diagnostics perform additional functions compared to standalone diagnostics Running online diagnostics in service mode ensures that the error state of the system is captured in NVRAM for your use in fixing the problem The AIX error log and certain SMIT functions are only
127. ity loads the diagnostic controller and displays the online diagnostic menus Running the Online Diagnostics in Concurrent Mode 80 User s Guide To run online diagnostics in concurrent mode use the following steps 1 Log on to the AIX operating system as root or superuser su 2 Enter the diag command 3 When the DIAGNOSTIC OPERATING INSTRUCTIONS display follow the instructions to check out the desired resources 4 When testing is complete use the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS Press the F3 key again to return to the AIX operating system prompt Be sure to vary on any resource you had varied to off 5 Press the Ctrl D key sequence to log off from root or superuser su Maintenance Mode Maintenance mode runs the online diagnostics using the customer s version of the AIX operating system This mode requires that all activity on the AIX operating system be stopped so the online diagnostics have most of the resources available to check All of the system resources except the SCSI adapters memory processor and the disk drive used for paging can be checked Error log analysis is done in maintenance mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Use the shutdown m command to stop all activity on the AIX operating system and put the AIX operating system into maintenance mode The diag command is then used to invoke the diagnostic controller so you can run t
128. ivity see the Set Surveillance Parameters option in the Service Processor Setup Menu If OS activity stops due to a hardware or software induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart settings see the operating system documentation If you are using the AIX operating system the menu item under SMIT for setting the restart policy is Automatically Reboot After Crash True False The default is false When the setting is true and if the service processor parameter Use OS Defined Restart Policy is yes the default the service processor takes over for AIX to reboot restart after a hardware or surveillance failure Service Processor Reboot Restart Policy Controls 46 User s Guide The operating system s automatic restart policy see operating system documentation indicates the operating system response to a system crash The service processor can be instructed to refer to that policy by the Use OS Defined Restart Policy setup menu If the operating system has no automatic restart policy or if it is disabled then the service processor restart policy can be controlled from the service processor menus Use the Enable Supplemental Restart Policy selection Use OS Defined restart policy The default setting is yes This causes the service processor to refer to the OS automatic restart policy setting a
129. l is 2 and the ID is 7 A All disks Optical Media This function formats the optical media attached to a PCI SCSI RAID adapter e Optical Media Initialize Formats the media without certifying This function does not reassign the defective blocks or erase the data on the media This option provides a quick way of formatting the media and cleaning the disk Note It takes approximately one minute to format the media Optical Media Format and Certify Formats and certifies the media This function reassigns the defective blocks and erases all data on the media This task can be run directly from the AIX command line See the following command syntax diag c ddeviceName T format s initialize fmtcert Option Description initialize Formats media without certifying fmtcert Formats and certifies the media Diskette Format This selection formats a diskette by writing patterns to it Chapter 6 Introducing Tasks and Service Aids 101 Generic Microcode Download This service aid provides a means of executing a generic script from a diskette The intended purpose for this generic script is to load microcode to a supported resource This script runs whatever program is required in order to download the microcode onto the adapter or device This service aid is supported in both concurrent and standalone modes from disk LAN or loadable media On entry the service aid displays information about what it does It
130. le Otherwise refer to your operator s manual compare the attribute setting descriptions in this table with those of your terminal and set your attributes accordingly Generated Code Set ASCII Screen Normal Normal Uses the EIA 232 interface protocol Row and filemn 24 x 80 24 x 80 Uses the EIA 232 interface protocol Chapter 5 Using the Online and Standalone Diagnostics 75 76 User s Guide General Setup Attributes 3151 11 31 41 Settings 3151 51 61 Settings 3161 3164 Description Settings Scroll Jump Jump Jump When the last character on the bottom line is entered the screen moves down one line Auto LF Off Off Off For the On setting pressing the Return key moves the cursor to the first character position of the next line For the Off setting pressing the Return key moves the cursor to the first character position of the current line The CR and LF characters are generated by the New line setting CRT saver Line wrap Off On Off 10 The 10 setting causes the display screen to go blank if there is no activity for 10 minutes When the system unit sends data or a key is pressed the display screen contents are displayed again On The cursor moves to the first character position of the next line in the page after it reaches the last character position of the current line in the page Forcing in
131. lows the user to select the speed of the system boot Attention Selecting the fast IPL results in several diagnostic tests being skipped and a shorter memory test being run Boot Mode Menu The Boot Mode Menu allows you to select a boot mode A oS Boot Mode Menu 1 Boot to SMS Menu Currently Disabled 2 Service Mode Boot from Saved List Currently Disabled 3 Service Mode Boot from Default List Currently Disabled 4 Boot to Open Firmware Prompt Currently Disabled 98 Return to Previous Menu 1 gt XN 24 To select a boot mode select a number and press Enter The item corresponding to the selected number toggles from disabled to enabled If the same number is selected again the item toggles from enabled to disabled If a boot mode is enabled the boot mode selected is performed and the disabled enabled selection is reset to disabled Following is a description for each boot mode Boot to SMS Menu When this selection is enabled the system boots to the System Management Services SMS menu Service Mode Boot from Saved List This selection causes the system to perform a service mode boot from the service mode boot list saved in NVRAM If the system boots AIX from the disk drive and AIX diagnostics are loaded on the disk drive AIX boots in service mode to the diagnostics menu Using this option to boot the system is the preferred way to run online diagnostics Service Mode Boot from Def
132. mand Two strategies are available for dealing with the modem s response to DTR e Recovery e Prevention Before you use one of these strategies determine if your server s modem is set up correctly to respond to DTR With the remote terminal connected to serial port 1 and defined as the Primary Console Device there are two tests you can perform 1 Will the modem drop the connection after the System initialization complete message displays at the remote terminal If Yes the modem is set up correctly If No try another amp Dn setting for your servers modem See your modem manual for this information The amp Dn command appears in three places each in three of the sample modem configuration files as follows 2 Will the server s modem disconnect when the power drops You can make this observation at the remote terminal by commanding your server to shut down and power off Use the AIX command shutdown F Watch for the message NO CARRIER on your remote terminal If Yes this is the correct response The modem is set up correctly If No try another amp Dn setting for your server s modem See your model manual for this information The amp Dn command appears in three places each in three of the sample modem configuration files Only the following sample modem configuration files contain the amp Dn command in three places each e modem_f cfg e modem_f0 cfg modem_f1 cfg If you are using modem_z cfg or modem_z0 cf
133. maturely wear A deeply pitted surface could cause erratic operation of the mouse The surface you use should be free from spills dirt dust lint wax eraser dust and other foreign matter Additional things to check Inspect the work surface for spills or other contaminants e Dust the work surface e lf you are using a paper pad inspect it for wear and replace it if necessary Cleaning the Mouse To clean the mouse do the following 1 Remove the retaining ring 1 by turning it counterclockwise in the direction of the arrow as shown in the illustration 2 Remove the ball 2 3 Inspect the ball for contaminants Wipe it clean with a dry lint free cloth 4 If the ball is dirty wash it in warm soapy water Rinse and wipe the ball with a lint free cloth until dry 5 Inspect the ball cavity 3 in the mouse for foreign materials If there are any foreign materials remove them 6 Replace the ball 7 Replace the retaining ring on the mouse and align it with the open slots in the ball cavity Chapter 2 Using the Model H80 and 660 Models 6HO and 6H1 9 8 Turn the retaining ring clockwise until the open slots are covered and you hear the ring snap into place Using the 3 5 Inch Diskette Drive The Model H80 and 660 Models 6HO and 6H1 has a 1 44MB diskette drive installed vertically in the front The 1 44MB diskette drive can format read and write diskettes compatible with the following diskettes e 1 0
134. menu More detailed information concerning PCI Hot Plug Manager can be found in the AIX System Management Guide Operating System and Devices This publication is available at the following Web address http www 1 ibm com servers aix library Select Technical Publications This publication is also contained on the AIX Documentation CD The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD ROM drive SCSI Hot Swap Manager This task allows the user to identify add remove and replace a SCSI device in a system unit that uses a SCSI Enclosure Services SES device The following functions are available e List the SES Devices e Identify a Device Attached to an SES Device Attach a Device to an SES Device e Replace Remove a Device Attached to an SES Device e Configure Added Replaced Devices The List the SES Devices function lists all the SCSI hot swap slots and their contents Status information about each slot is also available The status information available includes the slot number device name whether the slot is populated and configured and location The Identify a Device Attached to an SES Device function is used to help identify the location of a device attached to a SES device This function lists all the slots that support hot swap that are occupied or empty When a slot is selected for identification the visual indicator for the slot is set to the Identify state
135. menus or by using AIX Retain and store the latest firmware diskettes each time the firmware gets updated in the event that the firmware becomes corrupted and must be reloaded Download the detailed instructions as well as the latest flash images from this Web site Before doing a system firmware update check the Web site for the latest code and images Do not attempt a firmware update if you are unsure of the image you have or of the procedure required for the update The images are available on the Web site in either DOS format or AIX backup format e If downloading to a PC download the DOS image and follow the instructions The diskettes that are created will be in AIX backup format e If downloading to a pSeries or RS 6000 system follow the instructions to create an image on a disk drive or on diskettes Determining the Level of Firmware on the System Note This information may be superseded by the information that is available on the pSeries amp RS 6000 Support Web site shown below Always check the Web site for the latest images and instructions for checking the firmware level The Web address is http Awww rs6000 ibm com support micro The firmware level is denoted by XXYYMMDD where XX model designation YY year MM month and DD day of the release The firmware level can be determined by either of two methods On the AIX command line typing Iscfg vp grep F CM A line that begins with ROM level alte
136. mirroring can be enabled for the current session only System Configuration The following describes the configuration for console mirroring e Service processor Modem connected to one serial port and enabled for incoming calls e Local ASCII terminal connected to the other serial port This local terminal can be connected directly to your server or connected through another modem There are two scenarios in which console mirroring can be started e Remote session first then local session added 1 Remote session is already in progress 2 Remote user uses service processor menus to enable console mirroring allowing both consoles to be active e Local session first then remote session added 1 Local session is already in progress 2 The service processor receives a call from the remote user 3 The local user selects the option to enable console mirroring The service processor immediately begins mirroring service processor menus Chapter 3 Using the Service Processor 55 Service Processor Error Log The service processor error log an example of which is shown below contains information about error conditions detected by the service processor Error Log 1 11 30 99 19 41 56 Service Processor Firmware Failure B1004999 Enter error number for more details ina Press Return to continue or x to return to menu Press C to clear error log any other key to continue gt Note The time stamp in this error l
137. mirroring is enabled is referred to as the active port The mirror port is determined when keyboard input is detected from the other port From this point on the service processor only sends information to the active port and the mirror port This capability can be enabled by local or remote users providing local users the capability to monitor remote sessions Console Start Talk Mode In a console mirroring session it is useful for those who are monitoring the session to be able to communicate with each other Selecting this menu item activates the keyboards and displays for such communications while console mirroring is established This is a full duplex link so message interference is possible Alternating messages between users works best OS Surveillance Setup Menu This menu can be used to set up operating system OS surveillance a gt OS Surveillance Setup Menu 1 Surveillance Currently Enabled 2 Surveillance Time Interval 2 minutes 3 Surveillance Delay 2 minutes 98 Return to Previous Menu 1 gt Ng og Surveillance Can be set to Enabled or Disabled Surveillance Time Interval Can be set to any number from 2 through 255 Surveillance Delay Can be set to any number from 0 through 255 Refer to information about surveillance Reset Service Processor If this option is selected entering Y causes the service processor to reboot Reprogram Flash EPROM Menu This op
138. n directs you to use this option if it is needed To exit from the open firmware command prompt type reset all or power off the system and reboot Console Strategy 6 User s Guide The firmware starts a console selection sequence at system boot time if any of the following are true e A console has not yet been selected A previous console selection sequence timed out e A change in the system configuration has affected the console keyboard installed removed mouse installed removed graphics adapter installed removed or moved to another PCI slot The console selection sequence allows you to select from the appropriate input device one of the available console devices If no console is selected within approximately 60 seconds serial port 1 S1 is selected as the console and the selection sequence times out Attention If an ASCII terminal is attached to serial port 1 S1 and there is any interaction with this terminal e After OK displays in the operator panel AND e Before the power up sequence is initiated the firmware will use this terminal as the console regardless of the previous console selection After a console has been selected the console selection sequence is only started at boot time if there is a change in the system configuration as described above or the contents of the system s nonvolatile memory NVRAM are lost Note Moving an ASCII terminal from one serial port to another from S1 to S2
139. n old drive when replacing it with a new drive The service aid recovers all Logical Volume Manager LVM software reassigned Chapter 6 Introducing Tasks and Service Aids 91 blocks To prevent corrupted data from being copied to the new drive the service aid stops if an unrecoverable read error is detected To help prevent possible problems with the new drive the service aid stops if the number of bad blocks being reassigned reaches a threshold To use this service aid both the old and new disks must be installed in or attached to the system with unique SCSI addresses This requires that the new disk drive SCSI address must be set to an address that is not currently in use and the drive be installed in an empty location If there are no empty locations then one of the other drives must be removed When the copy is complete only one drive can remain installed Either remove the target drive to return to the original configuration or perform the following procedure to complete the replacement of the old drive with the new drive 1 Remove both drives 2 Set the SCSI address of the new drive to the SCSI address of the old drive 3 Install the new drive in the old drive s location 4 Install any other drives that were removed into their original location To prevent problems that can occur when running this service aid from disk it is suggested that this service aid be run when possible from the diagnostics that are loaded from rem
140. n on the Diagnostic Mode Selection menu If you want to check one particular resource select that resource on the Diagnostic Mode Selection menu Step 4 Additional System Verification The checkout programs end with either the Testing Complete menu and a message stating No trouble was found or the A Problem Was Detected On Time Stamp menu with a service request number SRN 1 2 Press Enter to return to the Diagnostic Mode Selection menu If you want to check other resources select the resource When you have checked all of the resources you need to check go to Step 5 Stopping the Diagnostics If you are running the Online diagnostics use the following procedure to shut down the system 116 User s Guide 1 Press the F3 key repeatedly until you get to the Diagnostic Operating Instructions then follow the displayed instructions 2 Press the F3 key once then follow the displayed instructions to shut down the system If you changed any attributes on your ASCII terminal to run the diagnostics change the settings back to normal This completes the system verification If you received an SRN report it to the service organization To do a normal boot turn off the system unit and wait 30 seconds Then set the power switch of the system unit to On Chapter 7 Using the System Verification Procedure 117 118 User s Guide Chapter 8 Hardware Problem Determination This chapter provides information on usi
141. n online If they fail the boot testing they are deconfigured even though CPU Repeat Gard is disabled The failure history of each CPU is retained If a processor with a history of failures is brought back online by disabling Repeat Gard it remains online if it passes testing during the boot process However if Repeat Gard is enabled the processor is taken offline again because of its history of failures Note The processor numbering scheme used by the service processor is different from the numbering scheme used by AIX Consult the AIX documentation before configuring or deconfiguring a processor to ensure that the correct processor is selected The AIX Documentation library is available at the following Web address http www 1 ibm com servers aix library Select Technical Publications AIX documentation is also contained on the AIX Documentation CD The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD ROM drive Memory Configuration Deconfiguration Menu These menus allow the user to change the system memory configuration If it is necessary to take one of the memory DIMMs offline this menu allows you to deconfigure a DIMM and then reconfigure the DIMM at a later time When this option is selected a menu displays showing the memory riser cards in the system Type the number of the memory riser card on which the DIMM is plugged that you want to configure or deconfi
142. n this appendix Generic Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_z cfg modem_z_sp modem_z0 cfg modem_z0_sp modem_f cfg modem_f_sp modem_f0 cfg modem_f0_sp modem_f1 cfg modem_f1_sp Specific Modem Configuration Files AIX File Name Service Processor Firmware File Name modem_m0 cfg modem_m0_sp modem_m1 cfg modem_m1_sp Use the following selection procedures and your modem manual to determine which of the configuration files is suitable for your use 137 Configuration File Selection Use the following steps to select a configuration file 1 138 Users Guide Is your modem an IBM 7852 400 If Yes use modem configuration file modem_m0 cfg and go to step Zon page 139 Note The Leu 1852 400 modem has DIP switches on the right side of the unit for the correct switch settings If No continue with step B Is your modem an IBM 7857 017 If Yes use modem configuration file modem_m1 cfg and go to step Zon page 139 Note The IBM 7857 017 modem has two telephone line connections on the back of the unit One is marked LL for Leased Line and the other is marked PTSN for Public Telephone Switched Network The service processor expects to use the modem on the public network so the telephone line should attach to the PTSN connector If No continue with step B Does your modem respond to the extended command set prefixed with amp
143. nable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful SH OSH SR OSE OSE OSE e A SE Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or 5 r or in N pager call center number ripo error Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command Reset modem Select profile 1 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful Detect carrier and DTR Ignore RTS Confirm command successful RI Power On enabled Handle unexpected modem responses expect Q r timeout 60 delay 2 send ATHOT r expect r timeout 2 done send AT amp F1Q0T r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQQVOXOT r expect r timeout 2 send ATSO 0 r expect r timeout 2 send AT amp C1 amp D28R1 r expect r timeout 2 done expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 165 166 Users Guide Index Numerics 3 5 inch diskette
144. nd take action the same action the operating system would take if it could have responded to the problem causing the restart When this setting is no or if the operating system did not set a policy the service processor refers to enable supplemental restart policy for its action Enable supplemental restart policy The default setting is no If set to yes the service processor restarts the server when the operating system loses control and either The Use OS Defined restart policy is set to no OR The Use OS Defined restart policy is set to yes and the operating system has no automatic restart policy The following table describes the relationship among the operating system and service processor restart controls OS Automatic reboot restart after crash setting Service processor to use OS Defined restart policy Service Processor Enable supplemental restart policy System response None No No None No Yes Restarts None Yes No None Yes Yes Restarts False No No False No Yes Restarts False Yes No False Yes Yes True No No True No Yes Restarts True Yes No Restarts True Yes Yes Restarts 1 Service processor default 2 AIX default Chapter 3 Using the Service Processor 47 System Firmware Updates This section provides information and instructions for updating the system firmware You may need to perform these steps if you are installing
145. ng Standalone or Online diagnostics to help you solve hardware problems Problem Determination Using the Standalone or Online Diagnostics Use this procedure to obtain a service request number SRN when you load the Standalone or Online Diagnostics If you are Unable to load the Standalone or Online Diagnostics go to ad The service organization uses the SRN to determine which field replaceable units FRUs are needed to restore the system to correct operation Step 1 Considerations before Running This Procedure Step 2 Step 3 Step 4 Note See the operator manual for your ASCII terminal to find the key sequences you need to respond to the diagnostic programs e The diagnostics can use a display connected to the video port or an ASCII terminal attached to a serial port e This procedure requires that you select the type of diagnostics you want to run If Are the Online Diagnostics installed on this system NO Go to EStep 15 on page 124 YES Go to FStep 31 Determine if the operating system is accepting commands Is the operating system accepting commands NO The system must be turned off before you can run diagnostics Verify with the system administrator and users that the system may be turned off If so turn off the system unit and go to YES Go to EStep 4 Diagnostic tests can be run on many resources while the operating system is running However you can obtain more extensive problem isolation by runn
146. ng or deconfiguring a memory DIMM see the Memory Configuration Deconfiguration Menu on page Both of these are submenus under the System Information Menu Chapter 3 Using the Service Processor 51 You can enable or disable CPU Repeat Gard or Memory Repeat Gard using the Processor Configuration Deconfiguration Menu which is a submenu under the System Information Menu Run Time CPU Deconfiguration CPU Gard L1 instruction cache recoverable errors L1 data cache correctable errors and L2 cache correctable errors are monitored by the processor runtime diagnostics PRD code running in the service processor When a predefined error threshold is met an error log entry with warning severity and threshold exceeded status is returned to AIX At the same time PRD marks the CPU for deconfiguration at the next boot AIX will attempt to migrate all resources associated with that processor to another processor and then stop the defective processor Service Processor System Monitoring Surveillance Surveillance is a function in which the service processor monitors the system and the system monitors the service processor This monitoring is accomplished by periodic samplings called heartbeats Surveillance is available during two phases e System firmware bringup automatic Operating system run time optional System Firmware Surveillance System firmware surveillance is automatically enabled during system power on It cannot be disabled by
147. ning 81 strategy console 6 system firmware updates 48 system information menu 29 system introduction 1 system management services 61 system management services 61 continued display error log 63 multiboot 68 OK prompt 71 password utilities 62 remote initial program load setup 63 SCSI utilities 67 select console 67 select language 71 system power on methods 45 system verification procedure 115 F tasks and service aids 83 7135 RAIDiant array 113 7318 service aid 114 add resource 84 AIX operating system documentation 91 AIX shell prompt 85 analyze adapter internal log 85 backup restore media 85 certify media 85 change hardware VPD 86 configure dials and LPF Keys 86 configure reboot policy 87 configure remote maintenance policy 88 configure surveillance policy 90 create customized configuration diskette 91 delete resource 91 disk based diagnostic 111 disk to disk copy 91 display alter bootlist 93 display alter sector 92 display configuration and resource list 92 display firmware device node information 92 display hardware error report 93 display hardware VPD 93 display microcode level 97 display or change diagnostic run time options 94 display previous diagnostic results 94 display resource attributes 95 display service hints 95 display software product data 95 display system environmental sensors 96 display test patterns 97 download microcode 97 fibre channel RAID service aid 98 flash SK NET FDDI firmware 99 forma
148. ning the Standalone Diagnostics To run standalone diagnostics in service mode use the following steps Chapter 5 Using the Online and Standalone Diagnostics 81 82 User s Guide af oN Verify with the system administrator and system users that the system unit may be shut down Then stop all programs including the AIX operating system Refer to the AIX operating system documentation for shutdown command information Remove all tapes diskettes and CD ROMs Insert the diagnostic CD into the CD ROM drive Turn off the system unit Turn on the power a After the keyboard indicator appears press the numeric 5 key on the keyboard to indicate that diagnostics are to be loaded b Enter any requested passwords c Follow any instructions to select a console After the diagnostic controller loads DIAGNOSTIC OPERATING INSTRUCTIONS appear on the console display Follow the displayed instructions to test the desired resources When testing is complete use the F3 key to return to the DIAGNOSTIC OPERATING INSTRUCTIONS Chapter 6 Introducing Tasks and Service Aids The AIX diagnostic package contains programs that are called tasks Tasks can be thought of as performing a specific function on a resource for example running diagnostics or performing a service aid on a resource This chapter describes the tasks available in AIX diagnostics version 4 2 and later Note Many of these programs work on all system model architectur
149. nitiated Such calls can be valuable if the number of these events becomes excessive thus signalling bigger problems Enable Unattended Start Mode 1 Yes 0 No Chapter 6 Introducing Tasks and Service Aids 87 When enabled Unattended Start Mode allows the system to recover from the loss of ac power If the system was powered on when the ac loss occurred the system reboots when power is restored If the system was powered off when the ac loss occurred the system remains off when power is restored You can access this service aid directly from the AIX command line by typing usr pp diagnostics bin uspchrp b Configure Remote Maintenance Policy 88 User s Guide The Remote Maintenance Policy includes modem configurations and phone numbers to use for remote maintenance support Use this service aid to display and change the following settings for the Remote Maintenance Policy Note Because of system capability some of the following settings might not be displayed by this service aid e Configuration File for Modem on S1 Configuration File for Modem on S2 Enter the name of a modem configuration file to load on either serial port 1 S1 or serial port 2 S2 The modem configuration files are located in the directory usr share modems If a modem file is already loaded it is indicated by Modem file currently loaded e Modem file currently loaded on S1 Modem file currently loaded on S2 This is the name of the file tha
150. ns shown on the following screen ie DN Password Utilities 1 Set Privileged Access Password 2 Remove Privileged Access Password 3 Unattended Start Mode lt 0N gt Set Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs When this option is selected another screen displays that allows the setting of a password You can set the password from either the service processor or System Management Services menus After the password is set both the service processor and System Management Services automatically use the same password The password is limited to eight characters Remove Privileged Access Password If you previously had set a privileged access password and want to remove it select Remove Privileged Access Password Unattended Start Mode lt ON gt This selection is used to enable or disable unattended start mode Use this option to instruct the service processor to restore the power state of the server after a temporary power failure which is necessary on servers that require automatic power on after a power failure The default setting is ON Display Error Log A screen similar to the following displays when you select this option You can view or clear your system error log a Error Log Date Time ErrorCode Location Entry 1 99 06 30 02 15 35 25a80011 U1 1 P1 1 Q1 Entry 2 99 07 01 03 18 36 20300026 U1 1 P1 1 Q1 2 A Not
151. nt page are sent to the system unit when the Send key is pressed Insert character Space Space Space A blank character is inserted when the Insert key is pressed terminals Printer Setup 3151 11 3151 3161 3164 Description Attributes 31 41 51 61 Settings Settings Settings Line speed 9600 9600 9600 Uses 19200 or 9600 bps bits per second line speed to communicate with the system unit Word length bits 8 8 8 Selects eight bits as a data word length byte Parity Even Even No Stop bit 1 1 1 Places a bit after a data word byte Characters ALL ALL Line end CR LF Print Viewport Print EOL Off Print null Off Online Diagnostics Modes of Operation The online diagnostics can be run in the following three modes Service Mode service mode concurrent mode maintenance mode Service mode provides the most complete checkout of the system resources This mode also requires that no other programs be running on the system All system resources except the SCSI adapter and the disk drives used for paging can be tested However note that the memory and processor are only tested during POST and the results of the POST tests are reported by diagnostics Error log analysis is done in service mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu Running the Online Diagnostics in Service Mode To run online diagnostics in service
152. o prevent electrical shock hazard disconnect the power cable from the electrical outlet before relocating the system CAUTION This unit has more than one power supply cord To reduce the risk of electrical shock disconnect two power supply cords before servicing Laser Safety Information CAUTION This product may contain a CD ROM which is a class 1 laser product Laser Compliance All lasers are certified in the U S to conform to the requirements of DHHS 21 CFR Subchapter J for class 1 laser products Outside the U S they are certified to be in compliance with the IEC 825 first edition 1984 as a class 1 laser product Consult the label on each part for laser certification numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenance or prescribed service conditions Data processing environments can contain equipment transmitting on system links with laser modules that operate at greater than class 1 power levels For this reason never look into the end of an optical fiber cable or open receptacle Only trained service personnel should perform the inspection or repair of optical fiber cable assemblies and receptacles Preface Xi Xii User s Guide Data Integrity and Verification IBM computer systems contain mechanisms designed to reduce the possibility of undetected data corr
153. o the design of this system signify IBM s commitment to improve the quality of its products and processes Some of these accomplishments include the elimination of the use of Class 1 ozone depleting chemicals in the manufacturing process and reductions in manufacturing wastes For more information contact an IBM account representative Unit Emissions The unit related emission value is equal to or lower than 70dB A Der Gerauschpegel der Einheit ist kleiner oder gleich 70 db A 129 130 Users Guide Appendix B Notices This information was developed for products and services offered in the U S A The manufacturer may not offer the products services or features discussed in this document in other countries Consult the manufacturer s representative for information on the products and services currently available in your area Any reference to the manufacturer s product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any intellectual property right of the manufacturer may be used instead However it is the user s responsibility to evaluate and verify the operation of any product program or service The manufacturer may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these pa
154. oAnswer OFF Confirm command successful RI Power On enabled Handle unexpected modem responses send ATZQQOT r ignore O r or OK r n timeout 2 send ATEOT r expect O r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 0 r expect O r timeout 2 done expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Sample File modem_f cfg vintage modems setup Z or Z0 is recommended FO or Fl is recommended All Rights Reserved Licensed Materials Property of IBM factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code amp F Reset to default profile Q0 EO Turn echo off Q1 VO Use numeric responses S0 0 Escape to command mode S0 2 HO Hang up X0 0 T Tone mode Detect CD amp D2 de X N Call Out phone number P Paging phone S Modem speed available to users COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP F FUNCTIONS Modem configuration file for many recent Hayes compatible modems This example uses the AT amp F reset command to choose the factory defaults This set up is preferred for modems with extended amp commands For early If your modem responds to the extended amp commands and to factory default choices amp Fn setup file Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machin
155. ods in the commands shown above AIX commands are case sensitive Type them exactly as shown You will be asked for confirmation to proceed with the firmware update and the required reboot If you confirm the system will apply the new firmware reboot and return to the AIX prompt This may take up to ten minutes depending on the configuration of the system Attention On some systems the message Wait for rebooting before stopping may display on the system console Do not turn off the system until the system has fully rebooted to the AIX login prompt If a shutdown is necessary at that time log in as root user and issue the shutdown command While the update is in progress you will see Rebooting on the display for several minutes The firmware update is complete Updating System Firmware From the Service Processor Menus This procedure requires a set of firmware update diskettes in backup format The service processor menus are available while the system is powered off As a privileged user from the service processor main menu select Service Processor Setup then select Reprogram Flash EPROM Menu The update process requests update diskettes as needed Updating System Firmware from the AIX Service Aids Note This service aid is supported only in online diagnostics Refer to the detailed instructions that are provided on the Web site with the latest image Updating System Firmware from the AIX Command Line Refer to the deta
156. og is coordinated universal time CUT which is also referred to as Greenwich mean time GMT The AIX error log has additional information and time stamps with local time Entering an error number provides nine words of system reference code SRC data an example screen is shown below a DN Detail 6005 SRC word11 B1004999 word12 0110005D word13 00000000 word14 00000000 word15 00001111 word16 00000 000 word17 B1004AAA word18 0114005D word19 A4F1E909 B1004999 Press Return to continue or x to return to menu If Return is pressed the contents of NVRAM will be dumped 320 bytes at a time starting at address 0000 56 User s Guide LCD Progress Indicator Log The following is an example of the LCD progress indicator log It shows the types of entries that may appear in the log and is for example purposes only The progress indicator codes are listed from top latest to bottom oldest fA BOFF 0539 17 0538 17 0539 17 0538 17 0539 17 0581 0538 17 0539 12 0538 12 0539 0821 01 K1 00 0539 0728 01 R1 00 00 0539 0664 40 60 00 1 0 0539 0777 U0 2 P1 114 E1 0539 0742 U0 2 P1 112 E1 0539 0776 U0 2 P1 110 T1 E139 E1FB E139 E183 Press Return to continue or x EAA1 UQ 1 P1 114 E172 U0 1 P1 E172 U0 1 P1 114 E172 U0 1 P1 94BB 9109 9380 9108 9107 9106 9105 9118 9104 9103 9102 9OFD LCD Progress Indicator Log to return to menu gt
157. ogged by a diagnostic session This service aid displays the information in reverse chronological order If more information is available than can be displayed on one screen use the Page Down and Page Up keys to scroll through the information This information is not from the AIX operating system error log This information is stored in the var adm ras directory You can run the command from the AIX command line by typing usr 1pp diagnostics bin diagrpt o s mmddyy a r Flag Description 0 Displays the last diagnostic results file stored in the etc lpp diagnostics data directory s mmddyy Displays all diagnostic result files logged since the date specified a Displays the long version of the Diagnostic Event Log r Displays the short version of the Diagnostic Event Log Display Resource Attributes This task displays the Customized Device Attributes associated with a selected resource This task is similar to running the Isattr E I resource command Display Service Hints This service aid reads and displays the information in the CEREADME file from the diagnostics media This file contains information that is not contained in the publications for this version of the diagnostics The file also contains information about using this particular version of diagnostics Use the arrow keys to scroll through the information in the file Display Software Product Data This task uses SMIT to display information
158. ogram synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of modems 16 15 12 10 5 and 1 are connection responses Add others as required 7 busy 6 no dial tone 4 error 3 no carrier 2 ring 0 0K PROGRAMMING NOTE No blanks between double quote marks condout send ATZQQOT r ignore O r or OK r n timeout 2 send ATEOT r expect r or OK r n timeout 2 send ATQOVOXOT r expect O r timeout 2 send ATSO 0 r expect r timeout 2 done Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer OFF Confirm command successful 154 Users Guide connect expect 16 r or 15 r or 14 r or 12 r or timeout 60 retry expect 16 r or 15 r or 14 r or 12 r or timeout 60 disconnect condin send ATDT N r done send A done delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send ATZOQOT r ignore O r or OK r n timeout 2 send ATEQT r expect r or OK r n timeout 2 send ATQQVOXOT r expect r timeout 2 send ATSO 2 r expect r timeout 2 done waitcall ignore 2 r timeo
159. om servers aix library Select Technical Publications AIX documentation is also contained on the AIX Documentation CD The documentation is made accessible by loading the documentation CD onto the hard disk or by mounting the CD in the CD ROM drive Software Default If this option is supported by the operating system you can select the default operating system to start the system This option might not be supported by all operating systems Select Install Device Produces a list of devices such as the CD ROM from which the operating system may be installed Select a device and the system searches that device for an operating system to install Select Boot Devices Select this option to view and change the custom boot list which is the sequence of devices read at startup time The boot list can contain up to five devices The following is an example of this screen ls i Select Boot Devices Display Current Settings Restore Default Settings Configure 1st Boot Device Configure 2nd Boot Device Configure 3rd Boot Device Configure 4th Boot Device Configure 5th Boot Device NODOP WHE Display Current Settings Lists the current order of devices in the boot list The following is an example of this screen ITE OEE a Current Boot Sequence 1 Diskette 2 SCSI CD ROM loc U0 1 P1 Z1 A1 3 SCSI 9100 MB Harddisk loc UQ 1 P1 Z1 A5 4 Ethernet loc U0 1 14 E1 5 None Restore Default Settings
160. or Service Processor Flash e 7135 RAIDiant Array Service Aids e 7318 Serial Communication Network Server Add Resource to Resource List Use this task to add resources back to the resource list 84 User s Guide Note Only resources that were previously detected by the diagnostics and deleted from the Diagnostic Test List are listed If no resources are available to be added then none are listed AIX Shell Prompt Note Use this service aid in online service mode only This service aid allows access to the AIX command line To use this service aid the user must know the root password when a root password has been established Note Do not use this task to install code or to change the configuration of the system This task is intended to view files configuration records and data Using this service aid to change the system configuration or install code can produce unexplained system problems after exiting the diagnostics Analyze Adapter Internal Log The PCI RAID adapter has an internal log that logs information about the adapter and the disk drives attached to the adapter Whenever data is logged in the internal log the device driver copies the entries to the AIX system error log and clears the internal log The Analyze Adapter Internal Log service aid analyzes these entries in the AIX system error log The service aid displays the errors and the associated service actions Entries that do not require any service actions are i
161. or attempts to reboot the system until the system either restarts successfully or a predetermined retry threshold is reached In the event the service processor is unsuccessful in bringing the system online or in the event that the user asked to be alerted to any service processor assisted restarts the system can call home to report the error The call home function can be initialized to call either a service center telephone number a customer administration center or a digital pager telephone number The service processor can be configured to stop at the first successful call to any of the numbers listed or can be configured to call every number provided If connected to the service center the service processor transmits the relevant system information the system s serial number and model type and service request number SRN If connected to a digital pager service the service processor inputs a customer voice telephone number defined by the customer An established sequence of digits or the telephone number to a phone near the failed system could be used to signal a system administrator to a potential system failure During normal operations the service processor can also be configured to monitor the AIX operating system If AIX does not respond to the service processor heartbeat the service processor assumes the operating system is hung The service processor can automatically initiate a restart and if enabled initiate the call home
162. osition Up Up Down Down Up Up Up Down Down Up Up Down Up Up Up Up Function Force DTR Flow Control amp E4 Result Codes Enabled Modem Emulation Disabled Auto Answer Enabled Maximum Throughput Enabled RTS Normal Functions Enable Command Mode Remote Digital Loopback Test Enabled Dial Up Line Enabled AT Responses Enabled Extended Responses Disabled Asynchronous Operation 28 8KB Line Speed CD and DSR Normal Functions 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during and after the transmitted data The service processor cannot accept these extra characters If your configuration includes such a modem your functional results may be unpredictable The sample modem configuration files included in this appendix do not support these modems so custom configuration files are necessary Anchor Automation 2400E is an example of such a modem If you experience unexplainable performance problems that may be due to Xon Xoff characters it is recommended that you upgrade your modem Ring Detection Most modems produce an interrupt request each time they detect a ring signal Some modems generate an interrupt only on the first ring signal that they receive AT amp T DataPort 2001 is an example of
163. out 1 expect 2 r timeout 10 expect 12 r or Wr busy 7y timeout 60 done send ATDT N R r expect Q r timeout 60 delay 2 send ATHO r expect O r timeout 2 done Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses Reset to factory defaults Reliable mode Echo off Ignore modem response Disable pacing Disable data compression Confirm commands successful DSR independent of CD Force DSR on CD respond time 100ms Confirm commands successful Numberic response code Answer on 2nd ring Confirm commands successful Ignore first ring Pickup 2nd ring or timeout Expect a connection response 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command SHE ripo send AT amp F amp E2E0T r Reset to factory defaults Reliable mode Echo off ignore O r or OK r n timeout 2 Ignore modem response send AT amp E12 amp E14 r Disable pacing Disable data compression expect O r or OK r n timeout 2 Confirm successful command send AT amp SF1 amp S0S9 1 r DSR independent of C
164. ovable media Display Alter Sector This selection allows the user to display and alter information on a disk sector Note Use caution when you use this service aid because inappropriate modification to some disk sectors can result in total loss of all data on the disk Sectors are addressed by their decimal sector number Data is displayed both in hex and in ASCII To prevent corrupted data from being accessed the service aid does not display information that cannot be read correctly Display Configuration and Resource List If a device is not included in the Test List or if you think a Diagnostic Package for a device is not loaded check by using the Display Configuration and Resource List task If the device you want to test has a plus sign or a minus sign preceding its name the Diagnostic Package is loaded If the device has an asterisk preceding its name the Diagnostic Package for the device is not loaded or is not available This service aid displays the item header only for all installed resources no vital product data VPD is displayed Use this service aid when there is no need to see the VPD Display Firmware Device Node Information This task displays the firmware device node information that appears on CHRP platforms This task is intended to gather more information about individual or particular devices on the system The format of the output data may differ depending on which level of the AIX operating system i
165. port as the primary console some initialization traffic will be sent to any serial device attached to that port As a result that serial device s connection and function could be affected These impacts may make that port unattractive for devices other than a temporary local ASCII terminal 144 Users Guide Modem Configuration Sample Files Sample File modem_m0 cfg COMPONENT_NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP modem_m0 FUNCTIONS Modem configuration file specifically for IBM 7852 400 modem with Auto Reliable feature This feature must be turned off for Catcher calls This example uses the AT amp F reset command to choose the factory defaults C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp The modem has configuration switches They should be set to the factory default settings except switches 11 and 12 These must be to UP AT responses and DOWN Asynchronous operation respectively ICDelay 1 DefaultTO 10 CallDelay 120 N Call Out phone number R Return phone number Sh SR OS PROGRAMMING NOTE No blanks between double quote marks condout send AT amp F amp EZEOT r Reset to factory defaults Reliable mode Echo off ignore O r or OK r n timeo
166. rable displays the firmware level that is currently on the system e Looking at the top of the service processor main menu System Firmware Update Using a Locally Available Image To update the system firmware using a locally available image perform the following steps 1 Log in as root user 2 If the directory tmp fwupdate does not exist create it by issuing the following command mkdir tmp fwupdate 3 The firmware update file must be written into the tmp fwupdate directory on the system This can be done by using the ftp command to get the image from an ftp server or NFS mounting the directory on the host server for example The firmware update file can also be transferred to the target system by backing up the image onto diskette from another server and restoring it into the tmp fwupdate directory After the firmware update file has been written into the tmp fwupdate directory verify its existence by entering the following command 1s tmp fwupdate CM img The update file will have the format CMyymmdd img The CM indicates that this is an update image for a Model H80 or Models 6HO and 6H1 system yy is the year mm is the month and dd is the day of the update file 4 After the update file has been written to the tmp fwupdate directory enter the following commands cd usr 1pp diagnostics bin update_flash f tmp fwupdate CMyymmdd img Chapter 3 Using the Service Processor 49 Attention Do not overlook the peri
167. rase Disk selection that was used in step 2 Note Using the same version of the service aid is only critical if any bad blocks were found in step 3 6 Compare the bad blocks that were recorded with the drive in step 3 with those that now appear in the grown defect MAP Note If there are differences between the saved data and the newly obtained data then all sectors on this drive cannot be overwritten The new bad blocks are not overwritten 7 Ifthe bad block list is the same continue running the service aid to overwrite the disk with the chosen pattern s This task can be run directly from the AIX command line See the following command syntax diag c ddeviceName T format s fmtcert erase a read write F Flag Description fmtcert Formats and certifies the disk jj Available in no console mode only F Force the disk erasure even if all blocks cannot be erased due to errors accessing grown defect map Note The Erase Disk option in command line mode uses default values To selectively read or write use the diag command in console mode Hardfile Attached to PCI SCSI RAID Adapter This function formats the physical disks attached to a PCI SCSI RAID adapter This task can be run directly from the AIX command line See the following command syntax diag c dRAID adapterName T format 1chld A Flag Description l Physical disk channel ID An example of a physical disk channel ID is 27 where the channe
168. ration purposes It is strongly recommended that you use this AIX service aid for backing up service processor settings to protect the usefulness of the service processor and the availability of the server Refer to for information about this service aid Menu Inactivity The service processor exits menu mode after ten minutes of inactivity and displays a message indicating that it has done so Pressing any key on the ASCII terminal causes the main menu to be displayed General User Menu The menu options presented to the general user are a subset of the options available to the privileged user The user must know the general access password if set to access this menu ia GENERAL USER MENU 1 Power on System 2 Power off System 3 Read VPD Image from Last System Boot 4 Read Progress Indicators from Last System Boot 5 Read Service Processor Error Logs 6 Read System POST Errors 99 Exit from Menus 1 gt D Power on System Allows the user to start up the system using the current ASCII terminal as the active console Power off System Allows the user to power down the system using the current ASCII terminal as the active console Read VPD Image from Last System Boot Displays manufacturer vital product data such as serial numbers part numbers and so on that were stored during the system boot prior to the one in progress now Read Progress Indicators from Last System Boot Displays a num
169. re Fast slow boot IPL settings Using the service processor menus you can select the IPL type mode and speed of your system boot Attention Selecting fast IPL results in several diagnostic tests being skipped and a shorter memory test being run Chapter 3 Using the Service Processor 45 Service Processor Reboot Restart Recovery Reboot describes bringing the system hardware back up for example from a system reset or power on The boot process ends when control passes to the operating system process Restart describes activating the operating system after the system hardware is reinitialized Restart must follow a successful reboot Boot IPL Speed When the server enters reboot recovery slow IPL is automatically started which gives the POST an opportunity to locate and report any problems that may otherwise be undetected Failure During Boot Process During the boot process either initially after system power on or upon reboot after a system failure the service processor monitors the boot progress If progress stops the service processor can reinitiate the boot process reboot if enabled to do so The service processor can re attempt this process according to the number of retries that has been set in the Reboot Restart Policy Setup Menu Failure During Normal System Operation When the boot process completes and control transfers to the operating system OS the service processor can monitor operating system act
170. rmed the visual indicator for the specified PCI slot is set to the Action state indicating the power for the PCI slot is off and the new adapter can be plugged in The Replace Remove a PCI Hot Plug Adapter function is used to prepare a slot for adapter exchange The function lists all the PCI slots that support hot plug and are occupied The list includes the slot s physical location code and the device name of the resource installed in the slot The adapter must be in the Defined state before it can be prepared for hot plug removal When a slot is selected the visual indicator for the slot is set to the Identify state After the slot location is confirmed the visual indicator for the specified PCI slot is set to the Action state indicating the power for the PCI slot is off and the adapter can be removed or replaced The Identify a PCI Hot Plug Slot function is used to help identify the location of a PCI hot plug adapter The function lists all the PCI slots that are occupied or empty and support hot plug When a slot is selected for identification the visual indicator for the slot is set to the Identify state The Unconfigure Devices function attempts to put the selected device in the PCI hot plug slot into the Defined state This action must be done before any attempted hot plug function If the unconfigure function fails it is possible that the device is still in use by another application In this case the customer or system administra
171. rminal cannot be confirmed by the service processor you must press a key any key on the ASCII keyboard to confirm its presence after OK appears in the primary drawer operator panel display When you gain access the service processor prompts you for a password if set and when verified displays the service processor menus The service processor menu prompt represented by 0 gt or 1 gt indicates the serial port to which the terminal is connected e gt indicates serial port 1 S1 e 1 gt indicates serial port 2 S2 Accessing the Service Processor Menus Remotely If your system has a modem connected and is configured for call in see Modem g the service processor menus can be accessed Lontiguration Vien remotely as follows 1 With the system powered off call in from a remote terminal 2 The service processor detects ring indicate and prompts you for a password if set When verified the service processor menus display remotely Saving and Restoring Service Processor Settings 18 Users Guide All the settings you make except language from the service processor menus can be backed up either for recovering from a fault that may corrupt these settings or for replicating these settings to other servers that include a service processor The AIX service aid Save or Restore Hardware Management Policies can be used to save your settings after initial setup or whenever the settings must be changed for system ope
172. rs service aid 1 Display a list of the environmental sensors usr lpp diagnostics bin uesensor 1 Sensor Fan Speed Status Normal Value 2436 RPM Location Code F1 Sensor Power Supply Status Normal Value Present and operational Location Code V1 Sensor Power Supply Status Critical low Value Present and not operational Location Code V2 2 Display a list of the environmental sensors in a numeric list usr lpp diagnostics bin uesensor a 3 0 11 87 P1 9001 0 11 2345 F1 9004 0 11 2 V1 9004 1 9 2 V2 3 Return the status of sensor 9004 index 1 usr 1pp diagnostics bin uesensor t 9004 i 1 9 4 Return the value of sensor 9004 index 1 usr 1pp diagnostics bin uesensor t 9004 i 1 v 2 Display Test Patterns This service aid provides a means of adjusting system display units by providing displayable test patterns The user works through a series of menus to select the display type and test pattern After the selections are made the test pattern displays Download Microcode This service aid provides a way to copy microcode to an adapter or device The service aid presents a list of adapters and devices that use microcode After the adapter or device is selected the service aid provides menus to guide you in checking the current level and downloading the needed microcode This task can be run directly from the AIX command line See the following sections for instructions on downloading to a particular
173. rt 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 5 none 9 modem_z_sp 6 modem_f_sp 10 modem m1_sp 7 modem_f0_sp 11 modem m0_sp 8 modem _f1_sp 12 modem m1l_sp 30 Save configuration to NVRAM and Configure modem 98 Return to Previous Menu Chapter 3 Using the Service Processor 39 Serial Port Selection Menu This menu allows you to enable or disable the call in and call out functions of each serial port in any combination ia gt Serial Port Selection Menu 1 Serial Port 1 Call Out 3 Serial Port 1 Call In Currently Disabled Currently Disabled 2 Serial Port 2 Call Out 4 Serial Port 2 Call In Currently Disabled Currently Disabled 98 Return to Previous Menu A Call in and ring indicate power on cannot be enabled at the same time If ring indicate power on is already enabled and you try to enable call in a message prompts you for confirmation Refer to the message displayed on the screen Serial Port Speed Setup Menu 40 User s Guide This menu allows you to set serial port speed to enhance terminal performance or to accommodate modem capabilities Serial Port Speed Setup Menu 1 Serial Port 1 Speed Currently 9600 2 Serial Port 2 Speed Currently 9600 98 Return to Previous Menu 1 gt S Z A seri
174. rvice Processor and Service Agent Features The service processor and service agent features protect users against unnecessary system downtime by keeping support personnel both internal and external aware of any unexpected changes in the system environment In combination the two features provide a flexible solution to automated system maintenance Service Processor 14 Users Guide The service processor runs on its own power boundary and continually monitors hardware attributes the AIX operating system and the environmental conditions within the system Any system failure which prevents the system from returning to an operational state a fully functional AIX operating system is reported by the service processor The service processor is controlled by firmware and does not require the AIX operating system to be operational to perform its tasks If any system failures are detected the service processor can take predetermined corrective actions The methods of corrective actions are e Surveillance Call home AIX operating system monitoring Surveillance is a function in which the service processor monitors the system through heartbeat communication with the system firmware The heartbeat is a periodic signal that the firmware can monitor During system startup the firmware surveillance monitor is automatically enabled to check for heartbeats from the firmware If a heartbeat is not detected within a default period the service process
175. s data in a selectable block to be read and displayed on the system console To use the Erase Disk option specify the number 0 3 of patterns to be written Select the patterns to be written The patterns are written serially that is the first pattern is written to all blocks Then the next pattern is written to all blocks overlaying the previous pattern A random pattern is written by selecting the Write random pattern option Note The Erase Disk service aid has not been certified as meeting the Department of Defense or any other organization s security guidelines Use the following steps to overwrite the data on the drive 1 Use the Erase Disk selection to overwrite the data on the drive 2 Do a format without certify 3 Runa second pass of the Erase Disk selection For a newly installed drive you can ensure that all blocks on the drive are overwritten with your pattern if you use the following procedure 1 Format the drive 2 Check the defect MAP by running the Erase Disk selection Note If you use the Format and Certify option there may be some blocks which get placed into the grown defect MAP 3 If there are bad blocks in the defect MAP record the information presented and ensure that this information is kept with the drive This data is used later when the drive is to be overwritten 4 Use the drive as you would normally 5 When the drive is no longer needed and is to be erased run the same version of the E
176. s has restrictions on using the SCSI Hot Plug Manager For example e Replacement devices must be exactly the same type of device as the device being replaced e New devices may not be added unless a device of the same FRU part number already exists in the system because the configuration information for the new device is not known after the Standalone Diagnostics are booted You can run this task directly from the command line See the following command syntax diag d device T identifyRemove OR diag c d device T identifyRemove a identify remove Flag Description C Run the task without displaying menus Only command line prompts are used This flag is only applicable when running an option such as identify or remove d Indicates the SCSI device T Specifies the task to run a Specifies the option under the task RAID Hot Plug Devices This selection starts the PCI SCSI 2 F W RAID Adapter Service Aid Chapter 6 Introducing Tasks and Service Aids 105 Local Area Network Analyzer This selection is used to exercise the LAN communications adapters Token Ring Ethernet and FDDI Fiber Distributed Data Interface The following services are available e Connectivity testing between two network stations Data is transferred between the two stations requiring the user to provide the Internet addresses of both stations e Monitoring ring Token Ring only The ring is monitored for a specified period of time Soft
177. s installed 92 User s Guide Display Hardware Error Report This service aid uses the errpt command to view the hardware error log The Display Error Summary and Display Error Detail selection provide the same type of report as the errpt command The Display Error Analysis Summary and Display Error Analysis Detail selection provide additional analysis Display Hardware Vital Product Data This service aid displays all installed resources along with any VPD for those resources Use this service aid when you want to look at the VPD for a specific resource Display Machine Check Error Log Note The Machine Check Error Log Service Aid is available only on Standalone Diagnostics When a machine check occurs information is collected and logged in an NVRAM error log before the system unit shuts down This information is logged in the AIX error log and cleared from NVRAM when the system is rebooted from the hard disk LAN or standalone media When booting from Standalone Diagnostics this service aid converts the logged information into a readable format that can be used to isolate the problem When booting from the hard disk or LAN the information can be viewed from the AIX error log using the Hardware Error Report Service Aid In either case the information is analyzed when the sysplanar0 diagnostics are running in Problem Determination Mode Display Microcode Level This service aid enables you to display the current level of microco
178. sert Off Off Tab Field Field Field The column tab stops are ignored and the tab operation depends on the field attribute character positions Trace All Both inbound data and outbound data to and from the main port can be transferred to the auxiliary port without disturbing communications with the system unit when the Trace key is pressed Additional Communication Attributes The following communication attributes apply to the 3151 3161 and 3164 terminals Communication Setup Attributes 3151 11 31 41 Settings 3151 51 61 Settings 3161 3164 Settings Description Operating mode Echo Echo Echo Data entered from the keyboard on the terminal is sent to the system unit for translation and then sent back to the display screen Sometimes called conversational mode Line speed 9600 bps 9600 bps 9600 bps Uses the 9600 bps bits per second line speed to communicate with the system unit Word length bits Selects eight bits as a data word length byte Parity No No No Does not add a parity bit and is used together with the word length attribute to form the 8 bit data word byte Stop bit Places a bit after a data word byte Turnaround character CR CR CR Selects the carriage return CR character as the line turnaround character Interface EIA 232 EIA 232 EIA 232 Uses the EI
179. service processor to use to support the system a CALL IN CALL OUT SETUP MENU 1 Modem Configuration Menu 2 Serial Port Selection Menu 3 Serial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test 98 Return to Previous Menu 99 Exit from Menus Serial Port Selection Menu see Serial Port Speed Setup Menu see Telephone Number Setup Menu see Call Out Policy Setup Menu see Customer Account Setup Menu see Call Out Test Menu tests the configuration after the modem is installed and configured In order for this test to execute successfully at least one of the following numbers must be assigned Service center telephone number Customer administration center telephone number Digital pager telephone number Modem Configuration Menu The first two lines of the Modem Configuration Menu are status lines showing the current selections Selections are made in the two sections labeled Modem Ports and Modem Configuration File Name Select the serial port that you want to activate and then select the modem configuration file for the modem on the port If you want to set up both of the serial ports with modems make your selections one port at a time Note Modem configuration is only supported on serial port 1 S1 and serial port 2 S2 x Bs Modem Configuration Menu Port 1 Modem Configuration File Name Po
180. ss as well as configure network adapters that require setup A screen similar to the following displays when you make this selection fi Adapter Parameters Device Slot 1 Gigabit Ethernet 4 UO 1 P1 14 E1 2 token ring 5 UO 1 P1 15 T1 3 ethernet Integrated U0 1 P1 E1 4 ethernet 2 UO 2 P1 12 E1 5 token ring 3 UO 2 P1 13 T1 PRESS ENTER AFTER MAKING A SELECTION gt XX Hardware Address 0004ac7c0135 0020357a9105 0060949d7ac5 0004ac5e692b 0004ac634e38 N Select an adapter on this screen to display configuration menus for that adapter If ethernet is selected you can set parameters that control how the ethernet adapter communicates with the network For example the following screen shows the menu for the ethernet adapter configuration A 1 Data Rate Auto 2 Full Duplex No N Chapter 4 Using System Management Services 65 66 User s Guide Ping Select Ping from the Network Parameters menu to test a connection to a remote system unit After selecting the ping option you must first choose an adapter to communicate with the remote system A A Adapter Parameters Device Slot Hardware Address 1 Gigabit Ethernet 4 UO 1 P1 14 E1 0004ac7c0135 2 token ring 5 UO 1 P1 15 T1 0020357a9105 3 ethernet Integrated U0 1 P1 E1 0060949d7ac5 4 ethernet 2 UO 2 P1 12 E1 0004ac5e692b 5 token ring 3 UO 2 P1 13 T1 0004ac634e38 X Exit PRESS ENTER AFTER MAKING
181. such a modem Appendix D Modem Configurations 141 The service processor uses the ring interrupt request to count the number of rings when Ring Indicate Power On RIPO is enabled If your modem produces an interrupt on only the first ring set Ring Indicate Power On to start on the first ring Otherwise you can choose to start Ring Indicate Power On on any ring count Terminal Emulators The service processor is compatible with simple ASCII terminals and therefore compatible with most emulators When a remote session is handed off from the service processor to the operating system agreement between terminal emulators becomes important The server s operating system will have some built in terminal emulators You may also have a commercially available terminal emulation It is important that the local and host computers select the same or compatible terminal emulators so that the key assignments and responses match ensuring successful communications and control For best formatting choose line wrap in your terminal emulator setup Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these environmental conditions occur after your modem has been initialized it might be necessary to recover your modem to a known st
182. system is running in normal operation the following resources cannot be tested in concurrent mode e SCSI adapters connected to paging devices e Disk drive used for paging e Some display adapters and graphics related devices e Memory tested during POST e Processor tested during POST Three levels of testing exist in concurrent mode e The share test level tests a resource while the resource is being shared by programs running in the normal operation This testing is mostly limited to normal commands that test for the presence of a device or adapter e The sub test level tests a portion of a resource while the remaining part of the resource is being used in normal operation For example this test could test one port of a multiport device while the other ports are being used in normal operation The full test level requires the device not be assigned to or used by any other operation This level of testing on a disk drive might require the use of the varyoff command The diagnostics display menus to allow you to vary off the needed resource Error log analysis is done in concurrent mode when you select the Problem Determination option on the DIAGNOSTIC MODE SELECTION menu To run the online diagnostics in concurrent mode you must be logged on to the AIX operating system and have proper authority to issue the commands if help is needed see the system operator The diag command which can only be run by a user with root author
183. t is currently loaded on serial port 1 or serial port 2 Note These settings are only shown when a modem file is loaded for a serial port e Call In Authorized on S1 on off Call In Authorized on S2 on off Call In allows the Service Processor to receive a call from a remote terminal e Call Out Authorized on S1 on off Call Out Authorized on S2 on off Call Out allows the Service Processor to place calls for maintenance e S1 Line Speed S2 Line Speed A list of line speeds is available by using List on the screen e Service Center Phone Number This is the number of the service center computer The service center usually includes a computer that takes calls from systems with call out capability This computer is referred to as the catcher The catcher expects messages in a specific format to which the Service Processor conforms For more information about the format and catcher computers refer to the README file in the AIX usr samples syscatch directory Contact the service provider for the correct telephone number to enter here e Customer Administrative Center Phone Number This is the number of the System Administration Center computer catcher that receives problem calls from systems Contact the system administrator for the correct telephone number to enter here Digital Pager Phone Number In Event of Emergency This is the number for a pager carried by someone who responds to problem calls from your system e Customer Voic
184. t media 99 generic microcode download 102 introduction 83 local area network 106 log repair action 106 machine check error log 93 operating system documentation AIX 91 PCI RAID physical disk identify 106 tasks and service aids 83 continued periodic diagnostics 106 process supplemental media 107 ring indicate power on policy 90 run diagnostics 107 run error log analysis 107 run exercisers 107 save or restore hardware management policies 109 SCSD tape drive 110 SCSI bus analyzer 109 spare sector availability 111 SSA service aid 111 update system or service processor flash 111 telephone setup menu 41 testing the setup call in 134 call out 134 trademarks xvi transfer of amodem session 142 U using the Model H80 and 660 Models 6HO and 6H1 3 W web sites ergonomic information xvi Web sites AIX library 31 68 firmware updates 48 49 microcode updates 48 49 Index 169 170 Users Guide Readers Comments We d Like to Hear from You RS 6000 Enterprise Server Model H80 server pSeries 660 Models 6HO and 6H1 User s Guide Publication No SA38 0565 03 Overall how satisfied are you with the information in this book Very Satisfied Satisfied Neutral Overall satisfaction o How satisfied are you that the information in this book is Very Satisfied Satisfied Neutral Accurate Complete Easy to find Easy to understand
185. tem DIMMs are presented by group If a memory riser card is present quad A is shown first followed by quads B C and D if present If memory is on a processor card pair Ais shown first followed by pairs B C and D if present The menu selection index DIMM number and the DIMM address correspond to the numbers shown in the The fields in the previous table represent the following Column 1 1 Menu selection index DIMM number Column 2 11 xx Riser card 1 10 xx Riser card 2 3 xx Memory on processor card Column 3 00 Error status The error status of the each memory DIMM is indicated by AB where B indicates the number of errors and A indicates the type of error according to the following table 1 Bring up failure 2 Run time non recoverable failure 3 Run time recoverable failure 4 Group integrity failure An error status of 00 indicates that the memory DIMM has not had any errors logged against it by the service processor To change the memory configuration select the number of the memory DIMM The memory DIMM state will change from configured to deconfigured or from deconfigured to configured Memory DIMMs are managed as a group deconfiguring a DIMM makes the whole group of four DIMMs unavailable In the example menu shown above each line shows two DIMMs and indicates whether they are configured To enable or disable Memory Repeat Gard use menu option 77 of the Processor Configuration Deconfiguration Menu I
186. tents You can send license inquiries in writing to the manufacturer The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication The manufacturer may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Information concerning products made by other than the manufacturer was obtained from the suppliers of those products their published announcements or other publicly available sources The manufacturer has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to products made by other than the manufacturer Questions on the capabilities of products made by other than the manufacturer should be addressed to the suppliers of those products 131 132 Users Guide Appendix C S
187. terminals terminals Read VPD image from last system boot y Read System POST Errors ye Read Service Processor Error Logs ye View Progress Indicators from last boot ys Power off System Ye Read NVRAM y2 Start Talk Mode yY Enable Disable Console Mirroring Y Setup Reboot Restart Policy ye y Enable Disable Modem Y Y Setup Modem Configuration Y y Setup Dial out Phone Numbers VY yi Setup Surveillance y y Select Modem Line Speed ye y Update System EPROMs Ye y Save Restore Hardware Maintenance Policies y Change General Access Password y Change Privileged Access Password Y Ye Select Language ye ye Enable Disable Unattended Start Mode Y y ye Passwords required if set 1 Operating system root password 2 Privileged access password 3 General access power on password 17 Service Processor Menus The service processor menus are divided into two groups e General user menus the user must know the general access password e Privileged user menus the user must know the privileged access password If the server is powered off the service processor menus can be accessed locally or remotely Accessing the Service Processor Menus Locally Service processor menus can be accessed locally by connecting an ASCII terminal to serial port 1 S1 or serial port 2 S2 Access to the service processor menus is not available on serial port 3 S3 or serial port 4 S4 Because the presence of the ASCII te
188. the DEFINE TERMINAL option Resetting the Terminal If you enter a terminal type that is valid according to the DEFINE TERMINAL option menu but is not the correct type for the ASCII terminal being used you may be unable to read the screen use the function keys or use the Enter key These difficulties can be bypassed by pressing Ctrl C to reset the terminal The screen display that results from this reset depends on the mode in which the system is being run e Online normal or maintenance mode The command prompt appears e Standalone mode or online service mode The terminal type is reset to dumb the Diagnostic Operating Instruction panel displays and you are required to go through the DEFINE TERMINAL process again Running Online Diagnostics Consider the following when you run the online diagnostics from a server or a disk e The diagnostics cannot be loaded and run from a disk until the AIX operating system has been installed and configured After the AIX operating system has been installed all three modes of diagnostics are available e The diagnostics cannot be loaded on a system client from a server if that system is not set up to boot from a server over a network When the system is set up to boot from a server the diagnostics are run in the same manner as they are from disk e Ifthe diagnostics are loaded from disk or a server you must shut down the AIX operating system before turning off the system unit to prevent possible
189. the user If the service processor detects no heartbeats during system IPL for 7 minutes it cycles the system power to attempt a reboot The maximum number of retries is set from the service processor menus If the fail condition persists the service processor leaves the machine powered on logs an error and displays menus to the user If call out is enabled the service processor calls to report the failure and displays the operating system surveillance failure code on the operator panel Operating System Surveillance 52 User s Guide Operating system surveillance provides the service processor with a means to detect hang conditions as well as hardware or software failures while the operating system is running It also provides the operating system with a means to detect a service processor failure caused by the lack of a return heartbeat Operating system surveillance is not enabled by default allowing you to run operating systems that do not support this service processor option You can also use the service processor menus and the AIX diagnostic service aids to enable or disable operating system surveillance For operating system surveillance to work correctly you must set three parameters e Surveillance enable disable e Surveillance interval The maximum time the service processor should wait for a heartbeat from the operating system before timeout e Surveillance delay The length of time to wait from the time the oper
190. tion and go to Sten 121 If an SRN record it and go to FSted lf m do not get an SRN go to EStep 17 od The system does not respond to selecting Go to EStep 10 on page 124 diagnostics Step 12 Did the Diagnostic Selection Menu display 122 User s Guide Step 13 Step 14 Step 15 NO If Problem Determination was selected from the Diagnostic Mode Selection menu and if a recent error has been logged in the error log the diagnostics automatically begin testing the resource Follow the displayed instructions e Ifthe No Trouble Found screen is displayed press Enter e If another resource is tested repeat this step e If the Diagnostic Selection menu is displayed go to Step 14 If an SRN is displayed record it and go to FStep 141 YES Go to Step 13 The All Resources option checks most of the configured adapters and devices Select and run the diagnostic tests on the resources you are having problems with or select the All Resources option to check all of the configured resources Find the response in the following table and perform the Action listed in the Action column Diagnostic Response Action An SRN is displayed Go to EStep 141 The system hangs Report SRN 109 200 The Testing Complete menu and the No Press Enter and continue with the testing trouble was found message is displayed and you have not tested all of the resources The Testing Complete menu and the No Go to EStep 17 on p
191. tion updates the system EPROMs After entering Y to indicate that you want to continue you are prompted to enter the update diskettes Follow the instructions on the screen When the update is complete the service processor reboots All system EPROMs that can be reprogrammed are updated at the same time They are as follows System power control network programming Service processor programming IPL programming Run time abstraction services Serial Port Snoop Setup Menu This menu can be used to set up serial port snooping in which the user can configure serial port 1 as a catch all reset device From the service processor main menu select option 1 Service Processor Setup Menu then select option 8 Serial Port Snoop Setup Menu 5 gt SERIAL PORT SNOOP SETUP MENU 1 System reset string Currently Unassigned 2 Snoop Serial Port Currently Unassigned 98 Return to Previous Menu 1 gt X ey Use the system reset string option to enter the system reset string which resets the machine when it is detected on the main console on serial port 1 Use the snoop serial port option to select the serial port to snoop Note Only serial port 1 is supported After serial port snooping is correctly configured at any point after the system unit is booted to AIX whenever the reset string is typed on the main console the system unit uses the service processor reboot policy to restart Pressing Enter
192. tly 120 3 Remote latency in seconds Currently 2 4 Number of retries Currently 2 98 Return to Previous Menu 1 gt X J Call Out policy can be set to first or al1 If call out policy is set to first the service processor stops at the first successful call out to one of the following numbers in the order listed 1 Service center 2 Customer administrative center 3 Pager If call out policy is set to a11 the service processor attempts a call out to all of the following numbers in the order listed 1 Service center 2 Customer administrative center 3 Pager Remote timeout and remote latency are functions of your service provider s catcher computer Either use the defaults or contact your service provider for recommended settings Number of retries is the number of times you want the server to retry calls that fail to complete Customer Account Setup Menu This menu allows users to enter information that is specific to their account gt Customer Account Setup Menu 1 Customer Account Number Currently Unassigned 2 Customer RETAIN Login userid Currently Unassigned 3 Customer RETAIN login password Currently Unassigned 98 Return to Previous Menu 1 gt O Customer Account Number is assigned by your service provider for record keeping and billing If you have an account number enter it Otherwise leave this field unassigned e Customer RETAIN Login User ID and Customer RETAIN
193. to work with the diagnostics If needed see 115 e Return to substep 5 when you finish checking the attributes Turn on the power a When the keyboard indicator displays press the numeric 5 key on the keyboard to load the Standalone Diagnostics or the numeric 6 key on the keyboard to load the Online Diagnostics b Enter requested passwords c Follow any instructions to select a console When the Diagnostic Operating Instructions display go to If you are unable to load the diagnostics go to 4 Step 3 Running System Verification On the Diagnostic Operating Instructions screen do the following 1 2 Press Enter If the terminal type has not been defined you must use the Initialize Terminal option on the Function Selection menu to initialize the operating system environment before you can continue with the diagnostics If you want to do a general checkout with minimal operator action select the Diagnostic Routines option on the Function Selection menu If you want to do a more complete checkout including the use of wrap plugs select the Advanced Diagnostics option on the Function Selection menu The advanced diagnostics are primarily for the service representative they may instruct you to install wrap plugs to better isolate a problem Select the System Verification option on the Diagnostic Mode Selection menu If you want to run a general checkout of all installed resources select the All Resource optio
194. tor must be notified to deactivate the device The Configure Devices function allows of a newly added adapter to be configured into the system for use This function should also be done when a new adapter is added to the system Chapter 6 Introducing Tasks and Service Aids 103 The Install Configure Devices Added After IPL function attempts to install the necessary software packages for any newly added devices The software installation media or packages are required for this function Standalone Diagnostics have the following restrictions on using the PCI Hot Plug Manager e Adapters that are replaced must be exactly the same FRU part number as the adapter being replaced e New adapters cannot be added unless a device of the same FRU part number already exists in the system because the configuration information for the new adapter is not known after the Standalone Diagnostics are booted e The following functions are not available from the Standalone Diagnostics and will not display in the list Add a PCI Hot Plug Adapter Configure Devices Install Configure Devices Added After IPL You can run the hot plug task directly from the command line by typing the following command diag d device T identifyRemove However note that some devices support both the PCI Hot Plug task and the RAID Hot Plug Devices task If this is the case for the device specified then the Hot Plug Task displays instead of the PCI Hot Plug Manager
195. ttention Using the power button on the primary I O drawer operator panel to power off the system might cause unpredictable results in the data files and the next IPL will take longer to complete 1 2 Open the rack door Press the power button on the primary I O drawer operator panel The power LED on the primary I O drawer operator panel starts blinking at a fast rate BOFF appears in the primary operator panel display When the power off sequence is complete the system goes into standby mode as evidenced by the following OK displays in the primary operator panel display The primary I O drawer power LED on the operator panel will start blinking at a slow rate The CEC drawer power LED will start blinking at a slow rate Powering On the System Perform the following steps to power on the CEC drawer and attached I O drawer 1 Open the rack door Look for OK in the primary operator panel display which indicates that the system is in standby mode Press the power button on the primary I O drawer operator panel The power LED on the primary I O drawer operator panel starts blinking at a fast rate Checkpoints codes 9xxx appear in the operator panel display When the power on sequence is complete the following events occur The power LED on the primary I O drawer operator panel stops blinking and stays on The power LED on the CEC drawer stops blinking and stays on Powering Off and Powering On the System Using th
196. type of adapter or device Chapter 6 Introducing Tasks and Service Aids 97 Download Microcode to PCI SCSI RAID Adapter See the command syntax for a PCI SCSI RAID Adapter diag c dRAID adapterName T download B D P Flag B D P Description Download boot block microcode default to functional microcode Microcode is on diskette default to etc microcode directory Download the previous level of microcode default to latest level Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter See the following command syntax for a disk drive attached to a PCI SCSI RAID Adapter diag c d RAID adapterName T download 1 ch D A D P Flag A D l P Description All disk drives Microcode is on diskette default to etc microcode directory RAID disk drive physical disk channel ID example 27 Download the previous level of microcode default to latest level Download Microcode to a PCI FC AL Adapter See the following command syntax for a PCI FC AL Adapter diag c d device_name T download s diskette disk f 1 latest previous Flag d f l S Description Device name is the name of the adapter Force the download even if the current level of microcode is not on the media Level of microcode to download The default is latest Source of the new microcode The default value is disk The microcode image file must be located in etc microcode Download Microcode
197. ult device_name is dev fd0 f Flash update image file source The file_name variable specifies the fully qualified path of the flash update image file l Lists the files on a diskette for the user to choose a flash update image file The update_flash command reboots the entire system Do not use this command if more than one user is logged on to the system 112 Users Guide 7135 RAIDiant Array Service Aid Examples The 7135 RAIDiant Array service aids contain the following functions e Certify LUN Reads and checks each block of data in the Logical Unit Number LUN If excessive errors are encountered the user is notified e Certify Spare Physical Disk Allows the user to certify check the integrity of the data on drives designated as spares e Format Physical Disk Formats a selected disk drive e Array Controller Microcode Download Allows the microcode on the 7135 controller to be updated when required e Physical Disk Microcode Download Updates the microcode on any of the disk drives in the array Update EEPROM Updates the contents of the EEPROM on a selected controller e Replace Controller Replaces a controller in the array when required Adapter Microcode Download Command syntax is as follows diag c d deviceName T download B D P Flag Description B Download boot block microcode default to functional microcode D Microcode is on diskette default to etc microcode directory P Download the
198. un diagnostics on sysplanar0 to determine what repair action is needed e Hardware Error The sensor could not be read because of a hardware error Run diagnostics on sysplanar0 in problem determination mode to determine what repair action is needed e Hardware Busy The system has repeatedly returned a busy indication and a reading is not available Try the service aid again If the problem continues run diagnostics on sysplanar0 in problem determination mode to determine what repair action is needed This service aid can also be run as a command You can use the command to list the sensors and their values in a text format list the sensors and their values in numerical format or a specific sensor can be queried to return either the sensor status or sensor value Run the command by entering one of the following usr pp diagnostics bin uesensor 1 a usr 1pp diagnostics bin uesensor t token i index v Flag Description l List the sensors and their values in a text format a List the sensors and their values in a numerical format For each sensor the following numerical values are displayed as token index status measured value location code t token Specifies the sensor token to query Examples i index Specifies the sensor index to query V Indicates to return the sensor measured value The sensor status is returned by default The following are examples of how to use the Display System Environmental Senso
199. uption or loss This risk however cannot be eliminated Users who experience unplanned outages system failures power fluctuations or outages or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated information and fixes applicable to the system and related software xiii xiv User s Guide About This Book This book provides information on how to install and remove options use the system use diagnostics use service aids and verify system operation This book also provides information to help you solve some of the simpler problems that might occur ISO 9000 ISO 9000 registered quality systems were used in the development and manufacturing of this product Online Publications RS 6000 and pSeries publications are available online To access the online books visit our Web site at http www rs6000 ibm com resource hardware_docs Related Publications The following publications are available The System Unit Safety Information order number SA23 2652 contains translations of safety information used throughout this book The RS 6000 Enterprise Server Model H80 server pSeries 660 Mod
200. ut 1 expect 2 r timeout 10 expect 16 r or 15 r or 14 r or 12 r or timeout 60 page done send ATDT N R3 r expect Q r timeout 60 delay 2 send ATHOT r expect r timeout 2 Appendix D Modem Configurations Tone dialing command N from Call Home setup Expect a connection response 10 r or 5 r or Typ busy Wr Repeat the previous command Expect a connection response 10 r or 5 r or 1p busy 7 r Separate from previous data Assure command mode Allow mode switching delay Set modem switch hook down i e hang up Ignore modem response Initialize modem Echo OFF Disable responses F e e H HESS Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set AutoAnswer ON Confirm command successful F H Ignore first ring Pick up second ring or timeout Expect a connection response 10 r or 5 r or Wri N pager call center number Add enough commas to wait for time to enter paging number R paging number Confirm successful command Wait before hanging up Hang up Confirm successful command 155 156 Users Guide ripo error done Reset modem Select profile 0 Ignore modem response Initialize modem Echo OFF Enable responses Numeric Limit response codes Confirm commands successful Set Aut
201. ut 2 Ignore modem response send AT amp E12 amp E14 r Disable pacing Disable data compression expect r or OK r n timeout 2 Confirm commands successful send AT amp SF1 amp S0S9 1 r DSR independent of CD Force DSR on CD respond time 100ms expect r or OK r n timeout 2 Confirm commands successful send ATVOSO 0 r Numeric response code Auto Answer off expect r or OK r n timeout 2 Confirm commands successful done connect send ATDT N r Tone dialing command N from Call Home setup Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 Appendix D Modem Configurations 145 19 r or 13 r or 12 r or 1 r busy 7 r 19 r or 13 r or 146 Users Guide retry disconnect condin waitcall page done send A Repeat the previous command Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or timeout 60 done delay 2 send delay 2 send ATHOT r ignore O r or OK r timeout 2 send ATEQQ1 r ignore O r timeout 1 done send AT amp F amp E2EOT r ignore O r or OK r n timeout 2 send AT amp E12 amp 8E14 r expect r or OK r n timeout 2 send AT amp SF1 amp S0S9 1 r expect r or OK r n timeout 2 send ATVOSQ 2 r expect Q r timeout 2 done ignore 2 r time
202. whether the drive is recommended to be cleaned e Copy a tape drive s trace table The trace table of the tape drive is written to diskettes or a file The diskettes must be formatted for DOS Writing the trace table may require several diskettes The actual number of diskettes is determined by the size of the trace table Label the diskettes as follows TRACE Xx DAT Where x is a sequential diskette number The complete trace table consists of the sequential concatenation of all the diskette data files When the trace table is written to a disk file the service aid prompts for a file name The default name is tmp TRACE x where x is the AIX name of the SCSD tape drive being tested e Display or copy a tape drive s log sense information The service aid provides options to display the log sense information to the screen to copy it to a DOS formatted diskette or to copy it to a file The file name LOGSENSE DAT is used when the log sense data is written to the diskette The service aid prompts for a file name when you have selected that the log sense data is to be copied to a file This service aid can be run directly from the AIX command line See the following usage command syntax path is usr Ipp diagnostics bin utape utape h ddevice n 1 t OR utape c ddevice v n 1 t D f filename Flag Description C Run the service aid without displaying menus The return code indicates success or f
203. your installation XV Ergonomic Information Trademarks After you have set up your system we encourage you to visit the Healthy Computing Web site Good ergonomic practice is important to get the most from your workstation and to avoid discomfort This means that the equipment and the workplace should be arranged to suit your individual needs and the kind of work you do The Healthy Computing Web site gives ergonomic guidelines to help you understand the ergonomic considerations that you should know when working at a computer workstation The address is http www us pc ibm com healthycomputing The following terms are trademarks of International Business Machines Corporation in the United States other countries or both AIX e logo e RS 6000 e pSeries Other company product and service names may be trademarks or service marks of others XVi User s Guide Chapter 1 Introducing the RS 6000 Enterprise Server Model H80 The Model H80 and 660 Models 6HO and 6H1 is a multiprocessor multibus system packaged in drawers The processors and memory are packaged in a 5 ElA unit central electronics complex CEC drawer and the I O devices are in a 5 ElA unit I O drawer The basic system consists of one CEC drawer and one I O drawer in the same rack Connections between the CEC drawer and I O drawers are made through a number of cables which include the V S COMM cable RIO remote input output cables and JTAG cable
204. z cfg COMPONENT NAME ESPSETUP ENTRY SERVICE PROCESSOR SETUP Z FUNCTIONS Modem configuration file for many early Hayes compatible modems This example uses the ATZ reset command to choose the factory defaults This setup will work for many modems but it is required for early vintage modems which respond to neither the ATZO reset command nor the extended amp commands Refer to your modem manual Trademark of Hayes Microcomputer Products Inc C COPYRIGHT International Business Machines Corp 1996 All Rights Reserved Licensed Materials Property of IBM US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp If the modem has configuration switches they should be set to the factory default settings ICDelay 1 DefaultTO 10 CallDelay 120 AT Attention Code A Inserts delay in dialing commands Z Reset to factory defaults QQ Turn on responses EO Turn echo off Q1 Turn off responses VO Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring HO Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed available to users Following are common responses from a wide range of mo

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