IP Phone 794x/796x User Manual
Contents
1. sus sss0s0s0000000200n200n000000ns0nnsonnennnnnnnensnssnssnnensnsssnssnssonssonne 12 Placing a C nference Cal es Ban Eee 12 Removing a Conference Call Participant 2402240220enseennesnnesnnesnnesnnesnnesnonnonsnensennnonnnennennennnenn 12 Initiating a Meet me Conference Call 22u224022402240nnnennnnnnesnnnsnnesnnesnnesnnennonnnonsensennnnnnennnennennnenn 13 Joining a Meet me Conference Call u 2uu22enseensesnnesnnesnnesnnesnonnnensnennnennnnnnnnnnnnnnnnnnennnesnnesnnnnnen nn 13 Customizing Settings on Your Phone s sssssonssonssonsonnsonssnnsonnssnnennnensnsnsnssnssonssonsnnnsnnssnnssnnssnnssnnesnnene 13 Adjusting the Handset Speakerphone and Headset Volume ussessesssessnesnnesnnesnnennennnen nenn 13 Adjusting the Ringer Volume urscessessessnnsnnesnnesnnesnnesnonnnonsnonsennennnonnnnnnennnennnennnesnnesnnnsnonsnensnensnn 13 Changing the LCD Contrast n sh eener Es pp area T ESEE EEEo rE E EE SE a E t 14 Personalizing the Ringer Sound ssesesesssersessrerersresesserersrereeresseererscrersrereroevsesrensrereseeversrsrernersrerersersrses 14 Reference Information sssessesrsnsnnsnssnsnnsnssnsnnsnssnsnnsnsnsnnsnssntnnnssnsnnsnsnsnnnssnsnnsnssnsnnsnssnsnnsnssnsnnnnensnnenn 15 IP Phone 794x 6x User Manual Page 2 MN IT Services August 13 2013 IP Phone Introduction Use this guide to perform basic and advanced phone tasks for your 7940 or 79602. Services Button g Provides access to available phone services that have been implemented These may include Fast Dials and Extension Mobility login logout screens Settings Button E Provides access to phone settings such as LCD screen contrast ring sounds network configuration and status information Speakerphone Button Toggles the speaker on or off Navigation Button Used to select or highlight menu options on the LCD screen IP Phone 794x 6x User Manual MN IT Services August 13 2013 Button Hardware Description Headset Button Toggles the headset on or off Mute Toggles the mute on or off Using Help on Your Phone Use any of these methods to access online help from your phone Press the Q button once and press any key to display information about that button or key Press the Q button twice quickly during an active call to view the network statistics on that call Choosing a Menu Item After selecting one of the Information Feature buttons which include Messages Directories Services or Settings buttons you can choose menu items that appear on your LCD screen in numerous ways Press the Navigation button to highlight the menu item and then the Select softkey to choose the item Press the number key on your phone s dial pad that corresponds to the number of the item displayed on your LCD screen Using the Speaker You can use the
3. IP Phone 794x 796x User Manual IP Phone User Manual IP Phone Introduction sssorsssossorsnsorsnssnsnnsorsnsnnsnrnsnnsarsnsnnsnssnsnnsnrsnsnnsnnsnsnssassesnsnnssnsnssnssesnssnssesnesansesnenane 3 setting Up oir IR Phone 22er Hin gs ene S 3 Locating Buttons and Hardware rs tater ohne 4 Using Help on Your Phone zan n2 nsens here ns lin 6 Choosing a Ment Tte ss He Birken 6 U sing theiSpeaket n2 n et ne Be E RE E 6 Making Calls on Your Phone sss000s000200s000n000000020nn00nn00nn0snnennnsnnnssnssonssonssonsnnnsnnssnnsnnssnnssnnssnnssnnssnnse 7 Placing a Eall 2 2 48 22 2 e 2 ee rain ei elek I Hs essen 7 Dialing troma Phone Direct ry 2 3u 2er an bien 7 Dialing froma PHONE LOS erise ren anne ones assay epiee soa 8 ADS Werins a Calls sissies coc seheeeutd s Aus tusheeys Seis aed bU Gs beevean sha usd iss stgeapoun ese sdeshees eebioes betas 8 Binding Call EX ae eu saeeageunte soa E 9 Using Mute and Holds moisie 22 528er nina let eases 9 Redirecting Calls on Your Phone e sesseseosoesessossesoesseseosoeseesossesoossesoesoeseosossesoossesoessesoesossessossessossesose 10 Transferring Calls sviceis5 st sisi a adh Bea wii eh eet AN LE attr EEE 10 Using Call Parks icici cesses ee5ccscaass 22er evid blauoses bese cee seusesa He cus IE Hab 10 U sing Call Pick p 2 240 Hm He Is hr kin 11 Forwarding All E lls 2 2 2 2 28 82 ah en EL nk 11 Making Conference Calls on Your Phone
4. Press the up or down Volume button to hear sample rings and to adjust the volume to the desired level The ringer volume setting will be automatically saved Changing the LCD Contrast To improve the readability of the LCD screen follow these steps to adjust the contrast 1 Press the Settings button 2 Use the Navigation button to highlight Contrast and then the Select softkey 3 Press the Up or Down softkeys to adjust the contrast of your LCD screen 4 Press the OK softkey and then the Save softkey 5 To restore contrast settings use the Navigation button to highlight Contrast and perform one of the following To restore a previously saved contrast setting press the more softkey and then the Restore softkey To restore the factory default contrast setting press the more softkey and then the Default softkey Personalizing the Ringer Sound To change the ringing sound on each of your lines 1 Press the Settings button 2 Use the Navigation button to select Ring Type and then the Select softkey You will see two different ring types on the LCD screen default ring and a ring type for each of your lines 3 To select the ring type for the default tone use the Navigation button to highlight Default Ring and then the Select softkey 4 Use the Navigation button to scroll through the list of ring types and press the Play softkey to hear the selected ring 5 Press the Select softkey and then the OK softkey to ac
5. Cisco IP Phone with CallManager Setting Up Your IP Phone Connect your IP Phone to the corporate IP telephony network Your phone will share a network connection with your computer 1 Connect the handset and headset to their respective ports Ensure that the end of the cord of the handset with the longer uncoiled section is connected to the body of the phone 2 Disconnect the Ethernet cable from the computer and attach it to the Network port located under 10 100 SW label on the back of your phone 3 Use the Ethernet cable included with your phone to connect the Access port located under the 10 100 PC label on the back of your phone to your desktop computer Once you connect your IP phone a startup process begins After several minutes the screen displays a neutral ready state Startup is complete and your phone is ready for use YN Tr 4 NI ZNA AVAA 2 f Access port Headset J Po Optional POWE as DE IP Phone 794x 6x User Manual Page 3 MN IT Services August 13 2013 Locating Buttons and Hardware Display Indicator light Lines Speed Softkeys Dials Messages Button Handset Directories Button Settings Button Services Keypad Button Speakerphone Button Navigation Mute Button Button Headset Button Note The illustration above shows a 7960 phone Note The 7940 phone has two lines or one line and one speed dial The following chart describes the buttons and featur
6. speaker in conjunction with all of the features on your IP Phone To place and answer calls using the speaker press the Speaker button To switch from the handset to the speaker during a call press the Speaker button and then hang up the handset To switch from the speaker to the handset simply lift the handset IP Phone 794x 6x User Manual Page 6 MN IT Services August 13 2013 Making Calls on Your Phone Placing a Call You can use any of the following methods to place a call Lift the Handset and dial the number Press a Line button corresponding to your extension and dial the number Press the Speaker button and dial the number Press the Headset button if it is not activated and dial the number Press the New Call softkey and dial the number Enter the number and press the Dial softkey Press the button that corresponds with your Speed dial Press the Redial softkey to dial the last number dialed Unless you first choose a secondary line this feature uses your primary line Dialing from a Phone Directory Your phone is configured with a searchable corporate directory that allows you to easily find and dial the phone numbers of colleagues 1 Press the Directories button 2 Select a Directory Note A corporate directory includes all phones for your organization 3 Search for a listing by using your dial pad to enter letters and press the Search softkey Note To enter any
7. this number exactly how you would do so if you were placing a call from your office phone Note The phone number that your calls have been forwarded to will appear on the bottom of your LCD screen IP Phone 794x 6x User Manual Page 11 MN IT Services August 13 2013 3 You can cancel call forward all so that incoming calls will call your extension again by pressing the CfwdAll softkey Note To forward all calls to voicemail press the CFwdALL softkey followed by the Messages button Making Conference Calls on Your Phone Placing a Conference Call 1 During a call press the more softkey and then the Confrn softkey The first party is placed on hold 2 Dial another number or extension 3 When the call connects press Confrn again to add the new party to the call Note Ifthe person at the number that you are attempting to conference in is not available press the Resume softkey to return to the first party on the line 4 Repeat the first three steps to add additional participants Note Once the call has been connected the lines are joined If you wish to leave the conference yourself hang up your handset Removing a Conference Call Participant 1 During a conference call which you initiated press the more softkey and then the ConfList softkey 2 Use the Navigation buttons to select the participant you wish to remove and press the remove softkey Note While viewing the list press t
8. cept and save your default ringer selection IP Phone 794x 6x User Manual Page 14 MN IT Services August 13 2013 Note To configure a specific line use the Navigation button to scroll through the list of your lines When you find the line you want to configure press the Select softkey and follow steps 4 and 5 above 6 Press the Exit softkey to save all of your settings and to exit the Settings menu Reference Information Resource Value Location Voice Mail Ten Digit Access Number See Unity Menu Diagram CallManager User URL See user manual IP Phone 794x 796x User Manual http mnet state mn us IP Phone Quick Reference Guide Voice gt IP Telephony Services gt IP Phone Information Voice Mail Instructions for IPT and CCM Users Calling Dialing Patterns IP Phone 794x 6x User Manual Page 15 MN IT Services August 13 2013
9. e button for a line to which you want to switch 2 Use the Navigation button to select the desired call 3 Press Resume IP Phone 794x 6x User Manual Page 9 MN IT Services August 13 2013 Note Ifyou have multiple lines on hold and want to see the phone number for a call you have on hold press the button followed by the line button of the call on hold Redirecting Calls on Your Phone Transferring Calls To transfer a call 1 To transfer an active call to another phone press the Trnsf softkey This automatically puts the call on hold 2 Dial the number to which you want to transfer the call 3 Press the Trnsfer button again to complete the transfer You can do so once the call begins to ring or once the recipient has answered 4 Hang up to end your participation in the call Note Press the Resume softkey to return to the original call if you elect not to transfer it Using Call Park You can park a call when you want to store the call before retrieving it from another phone in the CallManager System 1 During an active call press the more softkey and then select the Park softkey 2 The LCD screen displays the number where the call is parked 3 Before hanging up the phone take note of this number 4 To retrieve the parked call from any phone in your CallManager dial the call park number where the call is parked Note fthe call is not retrieved from park before the allotted amount o
10. es on your IP phone Button Hardware Description Softkeys The softkey feature options are displayed along the bottom of your LCD screen These features change depending on the status of your phone For example the primary LCD screen includes the Redial New Call and CFwdALL softkeys but if you select a different button such as the Messages Directories Services or Settings buttons the softkey options will change IP Phone 794x 6x User Manual Page 4 MN IT Services August 13 2013 Button Hardware Indicator Light Description The light at the top of the handset blinks when the phone rings and will remain lit when you receive a voice message If the handset is off hook the indicator light on the top of the phone cradle blinks to show an incoming call LCD Screen Display The LCD screen displays the date and time your phone number your line and call status and the available softkeys Lines Speed Dial Buttons Opens a new line or speed dials the number on the LCD screen A 7960 has six buttons and a 7940 has two buttons Messages Button Provides button to access voicemail system so you only need to enter your password Directories Button Provides access to your missed received and placed calls You can use each of these directories to locate or dial these numbers It also provides a corporate directory A corporate directory includes all phones for your organization
11. ess the Answer softkey To answer with the speakerphone press the Answer softkey the Speaker button or the line button If using a headset and the button is lit press the Answer softkey or the line button of the incoming call Note You will not be able to answer the incoming call on the additional line by pressing the Answer softkey IP Phone 794x 6x User Manual Page 8 MN IT Services August 13 2013 Note To answer an incoming call while already on another line press the corresponding line button of the incoming call The first call will automatically be placed on hold Ending a Call To end a call use one of the following methods Hang up the handset Press the EndCall softkey Press the Speaker button Using Mute and Hold To mute a call 1 Press the Mute button to mute the handset headset or speakerphone during a call This temporarily disables your phone s microphone so you can hear other parties but they cannot hear you To place a call on hold 1 During the call press the Hold softkey Note The call remains active but the connected parties cannot hear each other You can answer other calls while on hold 2 To return to a call press the Resume softkey Note f you have multiple calls on hold use the Navigation button to select the desired call and then press Resume To return to a call on hold when you have multiple calls on multiple lines on hold 1 Use the lin
12. f time it will ring back at its original destination IP Phone 794x 6x User Manual Page 10 MN IT Services August 13 2013 Using Call Pickup You can answer an incoming call to your extension that is ringing on an extension other than your own by using the call pickup feature You will be able to pick up a call from within your own group a group is any consolidation of IP Phone extensions as defined by your telecomm administrator For example your group might contain coworkers from neighboring cubes or your business unit How to pick up a call from within your group 1 As the phone rings at another extension within your call group press the line button 2 Press the more softkey and then the PickUp softkey 3 Answer the call by picking up the handset How to pick up a call from outside your group 1 As the phone rings at another extension press the line button 2 Press the more softkey and then press the GpickUp softkey 3 Dial the pickup group number Obtain this from your telecomm administrator Forwarding All Calls You can set up call forwarding to forward all your incoming calls on line one to another phone number or voice mail Note This feature only applies to the first line on your phone An ACD Agent line should never be set up for forwarding 1 Press the CfwdAll softkey You will hear two beeps 2 Dial the number to which you want to forward all of your calls Make sure to enter in
13. he Update sofkey to get an updated list of the participants IP Phone 794x 6x User Manual Page 12 MN IT Services August 13 2013 Initiating a Meet me Conference Call A Meet me conference allows other callers to dial into the conference call 1 Obtain necessary Meet me conference number s from your telecomm administrator 2 Lift the handset or some other method to go offhook 3 Press the more softkey until you see the Meet me softkey 4 Press the Meet me softkey 5 Dial the Meet me conference number to establish the conference Now others can join the conference call by dialing the Meet me conference number Joining a Meet me Conference Call 1 Dial the Meet me conference number provided by the Meet me Conference initiator You will be connected to the conference Note Ifthe Meet me conference has not yet been established you will get a busy tone Customizing Settings on Your Phone Adjusting the Handset Speakerphone and Headset Volume You can adjust the volume of the caller for the handset speakerphone and headset separately When you change the volume for one the others are not affected 1 Press the up or down Volume button when the handset speakerphone or headset are in use 2 To save this volume setting for future calls press the Save softkey Adjusting the Ringer Volume To change the volume of the ringer IP Phone 794x 6x User Manual Page 13 MN IT Services August 13 2013 1
14. letter on your LCD screen use a corresponding number key Press the key one or more times to display a particular letter For example press 2 once for a twice for b and three times for c To back up press the lt lt softkey IP Phone 794x 6x User Manual Page 7 MN IT Services August 13 2013 4 Press the corresponding number or use the Navigation button to highlight the desired number and press the Dial softkey Press the Exit softkey twice to exit the Directory menu Dialing from a Phone Log You can search for and dial the numbers of missed calls received calls and placed calls by accessing your phone log through the Directories button Your IP Phone can store up to 32 calls in each of these directories 1 Press the Directories button 2 Choose Missed Calls Received Calls or Placed Calls 3 Press the corresponding number or use the Navigation button to highlight the desired number and press the Dial softkey Press the Exit softkey twice to exit the Directory menu Note To dial an external number press the Edit Dial softkey gt Add a 9 before the number Note To dial a long distance number press the Edit Dial softkey gt Add a 9 1 before the number Note By pressing the Clear softkey from your directories menu you will delete all Missed Calls Received Calls and Placed Calls Answering a Call To answer an incoming call use one of the following methods Lift the handset Pr
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