Home

[MANUAL] GuardNVR Installation Manual 4.4.0.0

1. QUADROX Installation Manual Let s make things safer Contents CONTEN IS qe suseaduaaveanasstvanaseeaveauacusvesseusovseansseusendecavsaassesvenaseaavanssecauansseasussusasunaundssausnsadatessadeaavseaascioens 2 1 INTRODUCTION wi ai 4 lik TE CIPI NUT CL B A a uti AA eta este oes etter eafios pene eels meted 5 L2 MINIMUM SYSTEM REQUIREMENTS x5 mean A nee awe ea es Aer a a ee eee 5 2 GETTING STARTED o V 6 Za GUARD NY KUSI PA WA aaa 6 2 2 INSTALLING GUARDN YVR ee hcp Maiti tart Macnee aa CM E A Ma ga nata eat 11 2 24 VEATTUR 11017 CRE RTE ROR E EE UE 14 2 3 STARTING UP FOR THE FIRST TIME sinini denien dba dei eut del tidus buda deua eda ob i beta eb ie i eua etl e ul ub ut ebd dean 15 2 51 Desktop icons OV CV VOW akar ka marsa a Rd RR ARR OR NINE RU a RR ARR f io 23 2 Loose onto GuardNVR Serv ocres e IAE RA ide tali eut a i a e e ret anes venient 16 2 3 3 CRGACING NASSWOTE AEE i i Gh E ELM 16 2 3 4 SeN E UME RET a t al ee ee A ATA anka NGA KUNOA 16 2 3 4 1 Throwsh Guardinv R WAPI ii 17 2 3 4 2 iFhroughOperd ns Systeme OCP Or VIS ssib ta 17 29424 Changni UNO ie bri AA ae 17 PIA SIMEON ZANA i A A A date cba a tu a be Lad kl 18 2 3 3 Changing keyboard setings i a wakaa Ma A am E EE 18 2 3 6 Adj sting SAEI 22 BUE NT0 12 2 817 ik soak a 20 2 4 G UARDNV RIN THE NETWORK 22509 tcu ii cn riot ova d o push es it i Uca Disp I MS ioc d fo 21 24 1 PN CCW OVO CVU a a T
2. Version 4 4 Series GuardNVR makes a distinction between common activity recordings and pre post alarm recordings In the way that alarm recordings have a higher storage priority and will not be overwritten by non alarm recordings The GuardNVR is operational even when no live monitoring occurs While the AN GuardNVR continuously records images from all the cameras video is transmitted from the server to the client only when an Internet browser is connected to GuardNVR and someone is live viewing images from one or more cameras 1 1 Equipment checklist The following items you ll find on the GuardNVR installation CD DVD GuardNVR4 Video security software suite Adobe Acrobat Reader 8 0 or higher GuardNVR Installation manual in PDF format GuardNVR User manual WebCCTV User manual in PDF format Remote POS Monitor Guide in PDF format Alarm Component Installation manual in PDF format 1 2 Minimum system requirements The following system components are the minimum requirements for a proper GuardNVR operation Hardware Intel Dual Core or higher 2048 MB RAM 512 MB RAM on the video card Operating System Windows XP Pro Service Pack 3 Windows Vista Windows 7 32 or 64 bit Software and MS Windows components Internet Information Services IIS Internet Explorer 7 or higher DirectX 9 0c Media players and codecs Windows Media Player 11 Windows Media Formats 11 Some useful download
3. 1s specified It is recommended to reserve as much disk space as possible for movies This value d defines how fast GuardNVR will rewrite the stored video footage 9 Click Next 10 Choose the appropriate GuardNVR shortcuts by selecting the corresponding checkboxes Click Next GuardNVR 4 1 0 0 Setup Shortcuts Specity where would you like to have shortcuts to Guard WA and the link to the web applicatian Please mark the checkboxes for the desired items i GuardMVA links on the Desktop W Guard YA links in the Start Menu iw Use Guardi WA website as the default Back Cancel Shortcuts Screen Version 4 4 Series 11 In the last window click Next once more in order to start the installation The installation process will ask you to allow making some changes in the Windows e FireWall The following ports will be opened automatically JI 1 TCP Port 80 httpa 2 TCP Port 1518 GuardNVR control connection 3 UDP Ports 4096 till 4223 GuardNVR video streaming 12 Enter your Activation Code that is generated based on the Authorization Code after initial installation and click Next Activation Product activation information Enter your activation code Aima Authorization Request ADAD3CES 1 BA BIA2 3015210L 8584FEA 1 Activation Code ss rou may leave the Activation Code field empty and register pour product later Up ta 30 days from the first installation date of Guard lA is available
4. GuardNVR has the ability to automatically recover from common problems like crashes overheating etc This is achieved through System Health Service SHS System Health Service is software running on GuardNVR as a service It monitors the hardware and some vital processes on the machine like the GuardNVR server and IIS If something happens e g a crash to any of these processes the SHS will try to recover by depending on the seriousness of the situation restarting the process or rebooting the PC Version 4 4 Series 7 Troubleshooting GuardNVR is a reliable system and is designed and tested for durability However problems may occur following procedures in this chapter can help to determine the cause You should become familiar with this chapter Knowing what might go wrong can help prevent problems from occurring 7 1 Problem solving process Resolving problems will be much easier if you observe the following guidelines Stop immediately when you recognize a problem exists Further action may result in data loss or damage You may destroy valuable problem related information that can help solve the problem Observe what is happening Write down what the system is doing and what actions you performed immediately before the problem occurred The questions and procedures offered in this chapter are meant as a guide they are not definitive problem solving techniques Many problems can be solved simply but a few may re
5. If you want to remotely access the GuardNVR video server over the Internet it 1s e 1 highly recommended to use differential streaming Another possibility is using Low d Bandwidth streaming More info can be found in the User Manual This feature is not available for network cameras Low Bandwidth streaming is a available for both analogue and network camera s 5 2 5 Activity detection for storage For storage we can apply a similar principle Only the images that have meaningful activity in them need to be stored When nothing is happening recording can be suspended To better distinguish meaningful activity from background movement e g a street nearby a moving tree masking can be applied to take only certain parts of the image into account This technique not only reduces the storage requirement but also makes it much easier to trace important events in the recordings afterwards saving you both money hardware and time Using activity detection is highly recommended in almost all cases Typically it allows you to increase storage time up to 400 For cameras with little motion e g in an empty hallway in an industrial facility it can even reduce the storage space to about 1 of the original volume Version 4 4 Series 6 Security Policy This chapter describes guidelines for proper use and a security policy which are designed to ensure the proper functioning of a GuardNVR video recorder and to provide a guideli
6. as above but not less data since the bit rate is fixed Version 4 4 Series For a fixed bit rate a higher resolution means that information has to be removed in other ways reducing the image quality e Keep in mind that choosing a higher resolution also means putting a higher load on Ji your GuardNVR and may reduce its performance Bigger images need more internal N resources like memory and processing time 5 2 3 Frame rate When choosing a resolution we reduce the amount of data by reducing the size of an image Similarly we reduce the amount of data by simply storing or streaming fewer images Frame rate 1s a third big factor in compression This factor is potentially big since the difference in frame rates can range from 30 fps to one image every 3 seconds a factor of 100 When reducing the frame rate the loss of quality creates video that is not smooth The human eye needs a certain frame rate to perceive a sequence of images as smooth motion When reducing the frame rate to a number below this amount the image shocks However while being less pleasant to look at the quality of the individual images is not affected so all detail is preserved The threshold of the human eye for perceiving a sequence of images as smooth motion lies at about 15 images per second depending on the person Although the broadcast industry television DVDs film etc take a substantial margin on this with streams at about 25 fps this
7. e After you convert these disks to dynamic vou will nat be able ta start ather installed operating systems from any volume on these disks 1 ting systems F these disks Are vou sure you want bo convert Lonvert Disk to Dynamic a xl fh File systems an any of Ehe disks to be converted will be dismounted Do you want to continue this operation 6 After the conversion the system requires a restart xi WA To complete the conversion process the computer will now restart Version 4 4 Series 7 After the WebCCTV has restarted logon again as Administrator and open the Computer Management application again Select Disk Management from the left pane In the right pane right click Storage D and select Extended Volume on the popup menu a m Computer Management n x E File Action View Window Help lj x e Amene sarR Volume Layout Type File System Status Capacity Free Space amp Bootable C Simple Dynamic NTFS Healthy System 1 00GB 283MB 27 Simnla Mymamic _ NITES Healthy Page File 73 53GB 73 10GB 99 Open Explore Computer Management Local H jil System Tools E E Event viewer i H 2 Shared Folders Local Users and Groups fel Performance Logs and Alerts Extend Volume BA Device Manager seis B jet Storage Add Mirror gt xi Disk Defragmenter Change Drive L
8. it is very important to use the appropriate Time Zone setting because the movie recordings are always stored in local time This can be done in two ways or by the GuardNVR application configuration See GuardNVR User Manual Chapter 3 3 10 Time Synchronisation or by the Windows OS configuration gt We strongly advise you to use the GuardNVR application way as this is the easiest di way to configure your time settings Version 4 4 Series 2 3 4 1 Through GuardNVR Web Application Time synchronization allows you to synchronize time on all devices connected to your unit e g cameras and synchronize your server with a specific time server This can be done by going to the Settings menu in the Video Manager Web Application and selecting the Time Synchronisation link in the top bar Alarms POS Storage Manager Single View Mosaics Network Video Recorders Network Settings Certificate Management Time Synchronization Time Synchronization Please choose time synchronization type Use video server as a proxy time server Synchronize all devices with an external time server Manually configure time synchronization on each device separately not recommended External Time Synchronization Server Apply Time Synchronization Screen There are three options JL Use video server as a proxy time server The unit will synchronize with an external time server if configured in the bottom part of the screen If empty the
9. make sure you followed all steps from chapter 4 1 2 Configuring added hard disk Please follow now the steps below 1 Right click on the unallocated section and select New Partition Se Disk 1 Basic eae io tab Online Unallocated Bl Primary partition Properties Help 2 Follow the wizard and select Primary partition New Partition Wizard x Yara Select Partition Type eons to the New Partition There are three types of partitions primary extended and logical Izar This wizard helps you create a partition on a basic disk Select the partition you want to create H A basic disk is a physical disk that contains primary partitions extended partitions and logical drives You can use any version of Windows or MS DOS to gain access to partitions on basic disks C Extended partition Logical dive To continue click Next Description 1 A primary partition is a volume you create using free space on a basic disk Windows and other operating systems can start from a primary partition You can create up to four primary partitions or three primary partitions and an extended partition TN 3 Choose the partition size by default it takes all available space and assign a drive letter New Partition Wizard XII New Partition Wizard X Specify Partition Size Assign Drive Letter or Path Choose a partition size that is between the maximum and
10. o 01755 Q1910 E Q7401 By default audio is supported only for Q7401 For the other models mentioned above contact support as a small extra configuration 1s needed Version 4 4 Series Panasonic Listen in No recorded audio o BB HCM311 A BB HCM331 A BB HCM371 A BB HCM381 A BB HCM403 A BB HCMS511 A BB HCM515 A BB HCM527 A BB HCM531 A BB HCM547 A BB HCM581 A BB HCM581A W BB HCM701 A BB HCM705 A BB HCM715 A BB HCM735 A o KX HCMIIA o BB HCE481 A o BL C111 A BL C131 A BL C210 A BL C230 A If the installation has a LAN connection GuardNVR connects to a camera for audio grabbing via the internal address you specified in a camera wizard If you want to have audio from the camera over the Internet you need to make additional router configuration Audio is disabled by default if you add a camera To enable audio read the User ei manual The following ports should be opened on the router if not already opened TCP Port 80 Web Application TCP Port 1518 Control connection UDP Ports 4096 thru 4223 Video streaming The ports mentioned above are used by GuardNVR ActiveX controls Since the audio feature operates through the camera s native ActiveX controls which are installed during the first switching to the camera in Live view and not the GuardNVR ActiveX and is grabbed from the camera directly a new port for the camera ActiveX controls should be configured as follows
11. 1 00 GB 283 MB 27 Spa Dynamic NTFS Healthy Page File 188 02 GB 187 59GB 99 Computer Management Local E jil System Tools f E Event Viewer i i Shared Folders ka Local Users and Groups FE g Performance Logs and Alerts a Device Manager EL Storage j Disk Defragmenter Disk Management e Services and Applications 1 Z9pisk 0 Dynamic Bootable C 74 53 GB 1 00 GB NTFS Online Healthy System Healthy Page File ZADisk 1 Dynamic Storage D 114 50 GB 114 50 GB NTFS Online Healthy Page File JED ROM0 CD ROM E Mo Media 4 gt B Simple volume B Spanned volume Computer Management Screen Version 4 4 Series 4 2 Video Client Component ActiveX Having a correct installation of the Video Client component is an essential part of a successful GuardNVR installation Problems like black images appearing no images appearing at all and errors in Internet Explorer can be the result of an incorrect Video Client Component installation This Video Client Component is based on ActiveX technology ActiveX is an architecture that lets a program the ActiveX control interact with other programs over a network such as the Internet In our case the Video Client Component communicates with the GuardNVR and shows video images An ActiveX control can be integrated into various environments like a web page When an ActiveX is integrated into a web page a
12. 7 xj Select one or more disks to initialize Disks Disk 1 iDisk 1 Unknown Seen flat AR EEN Initialize Disk Properties SIRO nium rE Bi Unallocate_ Hep Cancel 6 Your screen looks now similar to the following screen sai I File Action View Window Help ia lt l e Gm m bee m Computer Management Local H jil System Tools i B E Event Viewer H b Shared Folders til Local Users and Groups E gi Performance Logs and Alert a Device Manager E Sj Storage E Removable Storage 1 Disk Defragmenter 29 Disk Management El Eis Services and Applications Volume Layout Type File System Status Capacity Free Space Free Fault Ti Bootable C Partition Basic NTFS Healthy System 4 01 GB 747 MB 18 No Storage D Partition Basic NTFS Healthy Page File 461 75 GB 446 32 GB 96 No A P 22Disk 0 ji Basic Bootable C Storage D 465 76 GB 14 01 GB NTFS 461 75 GB NTFS Online i Healthy System Healthy Page File 1 x E Disk 1 m Basic 232 88 GB 232 88 GB Online Unallocated icp RoM 0 MWAYA v 4 gt Bi Unallocated J Primary partition z If you want to add your hard disk as a Separate Logical Disk gt Go to chapter 4 1 2 1 Multiple Logical Disks b Extended Disk gt Go to chapter 4 1 2 2 Single Disk extension Version 4 4 Series 4 1 2 1 Multiple Logical Disks Before proceeding
13. Default Input Language combo box to select the keyboard layout you added Click OK to change the keyboard layout In the Regional and Language Options dialog select the Advanced tab Select your language in the upper list box and enable the check box for Default user account settings Click OK or Yes for all pop ups e Changing kevboard settings on Vista 1s almost the same Please check vour OS Vay manual for more information if necessary Regional and Language Options 3 xi Regional Options Languages Advanced r Language for non Linicode programs This system setting enables non Unicode programs to display menus and dialogs in their native language IE does not attect Unicode programs but it does apply to all users of this computer Select a language ta match the language version of the non Unicade programs gau want to use Dutch Belgium x Code page conversion tables 10000 MAC Roman CI 10001 MAC Japanese CI 10002 MAC Traditional Chinese Big5 10003 MAC Korean CI 10004 MAC Arabic 10005 MAC Hebrew ern un ete mea mte Ed ey De ndm B metu mar eere d n Ive Apply all settings to the current user account and to the default user profile user account settings CNN Change Default User Settings f E X t You chose to apply these settings En the default user profile These changes mill affect Ehe loqorr screen and all new user accounts Some sys
14. ES AAA aa rete ces 21 2 4 2 Connecting GuardNVR to the local network wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwuwwwwwwwuwu www www www wwa 22 2 4 3 As 0ning TP AGIOS S IA Ww b kawa ita 22 244 Tire al COR PHIOlON A EE M ED AE IE 23 2 4 5 CORO CII Chen bawa Ai t cet orte udo cordato dut dot mn atid dt dot e doque Ga be as d ee iU 25 2 4 5 1 Minimum echen regui remen AUA 25 2 4 5 2 Chen COMM oral O Tit sir e d ni a AAA AAA M AAA AAA AAA AAA AAA 26 2 4 6 Connecting Guard NVR to the T tEYWOl ai e o t REFIERE EAE LAE TRU ANE UR EA RARE RR ERR XR ERRARE RR RU a o d 28 2 4 6 1 Crealins d NetWork COMNCCIION AA T 28 2 4 6 2 FROU LCE and new alle abet ooh iis atone AAA WAA a aa 29 LAOLE Om Ours TOUET AA AA AA Aa 29 DAO COnITeutlie Mew all AA firien idee iu t du dies OO stone np aside ripe ame heen 30 2e PBSPING OUARDNY R SAMA AA AAA AAA AA AA a AAA iba iet kitna bi cud benna bie AD QM E UD ei 33 Zi LOCA EN NOM aE EEEE WA eae Poo C ATII WA MIA MOOD a NI Mb MI Na MATA i at in KATO UA IN KN ATA TE 33 2 2 2 CONNEGHOM LES CEN TERN EE E MR E 33 21949 Remote e Uent TOS oto suh OR iota M DEM I UM CEU E I 34 3 UPGRADING amp RESTORING GUARDNVR ii i id kk b abu Ga vo Co Yee PROP Ga d EU dL ad G ka i ad RYE RECO a VERRE Ra Rd 35 3 1 UPGRADING GUARDNVR SOR EWA Ri i A OA t LA A LU LA A A thts ie 35 3 2 SAVING ANDIRESTORING CONFIGURATION 35 5 idi iii ia did aita Ua akaa 35 4 ADVANCED TOPICS iia AA E EEE E 36 4 1 EXTENDING STORAGE SPACE t
15. M Ernitec TEMA General Electric GE Security GEC IF2B GE Security GEC IP2B C GE Security GEC IF2E P GE Security GEC IFID GE Security GEC IF 2D C GE Security GEC IF2D P GE Security GEC IP VD GE Security GEC IFIVD C GE Security GEC IP2VD P GE Security GEC IF2VD DIN GE Security GEC IP VD DINC GE Security GEC IP2VD DNP GE Security GEC IPDRH DN POE NTSC GE Security GEC IPDRH DN POE PAL GE Security GEC IFDRH DN MVA Version 4 4 Series NISC GE Security GEC IPDEH LES 23V A PAL GE Security GECIPDRH DN 24V A F NISC GE Security GEC IPDEH L 23V A P PAL GE Security GEC IPDEH POE NTSC GE Security GEC IPDEH POE PAL GE Security GEC IPDEH 241V A WITSE GE Security GEC IPDEH 2HY A FAL GE Security GECAPDRH 24V4 P NTSC GE Security GEC IPDEH 24V A F PAL GE Security GEL MIPI GE Security GEC MIPS DEN ICunVision IQeye IQOLOS IQere IQU415 ICleye 100425 IQeye IQU4OSIT VO IQeye IQU4ISE VIO Weye IC D425I V11 Teye ISO IQeye 10301m IQere IQBOLW IDeye 10302 IGeye LUW Iceve 10308 IQeye aw IQeve 1Q501 IQeye IQ510 IQeye IQ511 eye 105405 IQeye IQ5415 IQeye 105475 IQeye 10601 leve 10602 Teye 10603 IQeye IQ701 IQeve 10702 leve 10703 IQeve IQ705 eve IQ710 eye IQ711 IQeve IQ712 IDeve IQ751 IQeye 10752 IQeye 10753 IQeve IQ755 IQeve KELI IQeye 101502 eye 10503 IGeve EOG Heye IESI IQeye 1852 IDeve 10553 TOeye DES IQeye IQALON eye IQALONE IQeye IQALONI Ieyve IQALONX IQeye IQA105 IQeve IQALOSE IQeve RALA eye
16. MI ZD IT Might D437143 s Mobotx M22MI Sec 5 Mobotix MOUM Sec Nieht Mobotix MDP NSTII D2 Mobotix MP2N Sec CSV ano Mobotix M7MC Sec Nieht t Vario Mobotix OM I u Mobohx MOONE Night Mobotix MUDA Night a Moboty M2i IT s Mobotix MAL IT Mishi s Mobok ML4i Sec Mobot MM ec H eht w NMLobotx o M24 Sec CSVaero zx Nlobolx Xfid Ser Dili a NMLobotx M24 oec Hll a Mobotx M2SM Hemispheric e Mobot XI EM IT a Mobotix XILM IT Night Moboty MINI Sa Motoi Moti Sec ight a Mobots V10D Fanasonic PANASONIC BE HCE4S1 PANASONIC BE HCEASI A PANASONIC BE HCMNISII u PANASONIC BB ACMaALLA PANASONIC BE HCMI331 PANASONIC BB HCMNE331A PANASONIC BB HCM371 PANASONIC BE HCM271 amp Version 4 4 Series PANASONIC BE HCMBS1 PANASONIC BB HOMB A PANASONIC BB HCM403 PANASONIC BE HCIIHIOS A PANASONIC EE HCMDSI1 PANASONIC BE HCMGLLA PANASONIC BE HCIMD15 PANASONIC BE HCIMD15A PANASONIC BE HCN 7 PANASONIC BE HCIMS27 A PANASONIC BE HCM531 PANASONIC BE HCMB3LA PASLASONIC BE HCIND4T PANASONIC BE HCIMD47 A PANASONIC BE HCIMD80 PANASONIC EE HCMSS0A PANASONIC BE HCMDSI PANASONIC BE HCMSELA PANASONIC BE HCMDS1A W PANASONIC EB HEMTDI PANASONIC BE HCMUULA PANASONIC BE HCM705 PANASONIC BE HCIMT05A PANASONIC EE HCMT715 PANASONIC BE HCMIT715A PANASONIC BE HCMIT735 PANASONIC BE HCMT735A PANASONIC BL CL PANASONIC BL CLA PANASONIC BL CIO PANASONIC BL CIOA PANASONIC BL C20 PANASONIC BL C70A PANASONIC EL C3
17. Pack 2 or Vista and also in way some virus scanners Separate firewall software exists as well e The personal firewall in Windows XP Service Pack 2 and Vista has all outgoing and Ji necessary incoming connections open by default No extra configuration is necessary in this case Internet Explorer settings Make sure that Internet Explorer allows the installation and execution of signed ActiveX components 1 Make sure you are logged on to Windows as an Administrator 2 Goto the Tools Menu Choose Internet Options 3 Goto the Security Tab 4 trusted sites list Click OK Click the Custom level button at the bottom Set the following options to enable or prompt 7 Download signed ActiveX controls prompt pU Click the Sites button deselect the https checkbox and add your GuardNVR to the Version 4 4 Series 8 Run ActiveX controls and plug ins enable 9 Script ActiveX controls marked as safe enable Adding your GuardN VR to the trusted sites 1s required to guarantee that all necessary ell communication can be established with the GuardNVR serverl Anti virus and anti spvware malware software Make sure that your anti virus and anti spyware malware software is set to 1 Allow the GuardNVR ActiveX component to install and execute See also Internet explorer settings 2 Allow scripts to be executed The web application of the GuardNVR relies heavily on both issues 2 4 6 Connecting GuardN
18. SONY SiNC CSID a SOY S3INC CSII SONY SNC OS20 SONY SINC CSOUN SONY SINC CS50P a SONY SNC DHIJ a SONY SNC DHISJ amp SONY SNC DH2AD SUNY SNC DEIJN SONY g al DIFAQP SONY SISC DESUIN 5 SONY SiNC DESUP e SONY SINC DEPUN a SONY SINC DE AP SONY SINC DESUN SONY ShC DRRIP e SOY SNL DIMLLO SONY SISC DMTG0 SONY SINC RHI 4 SONY misl KHild SONY SEC REAAN SONY aiNL KSHP SONY SNL KSJ NI SONY SASA SONY SNC RSS4N SONY SNC RSOAP SONY SNC RSSOP SONY SM R SONY SNC PI e SONY SINC PS e SONY SNC RASN SONY SNC R2Z25P SONY SNC RASW e SONY SIMC EZXIP a SONY G ALL KONT a SONY SINC EZ53OP SONY SmC Z2EN a SONY SNUC ZZOP SONY SA RS a SONY SNC REX530P u SONY SNC RAX530N B a SONY SNC REX530N W SONY SINC FXO30P B SONY SNC RX530P W a SONY SNC REXSOUIS SONY BSINC EX5O00P SONY SISC RX590N B SONY SNC RASON A SONY SNL KXS7ON a SONY SNIL KXS7OP SONY SINC RX3 0N B SONY SNC RAS ON W a SONY SNUC RX37UP B SONY SISC RX5r0P W oshiba TOSHIBA IL WWEQIE s TOSHIBA IL WEDLA IGUOSHIBEAIEK WBOZ TOSHIBA IL WEDZA TOSHIBA IL IWELL TOSHIE IL WBILA TOSHIBA IL WELSA TOSHIBA IL WE ILA TOSHIBA IE WEOLA Videoline 4 Wideolme EYE F 11 Wideolme FrE F i4 Videoline EYE P 15 u Wideolme EYE P 2i WebC AMT WebCAM 11005 PAL a WebCAM LIDQA NTSC e WebC AM 1100A D PAL e WebC AM I100A D NTSC e We
19. The GuardNVR client the ActiveX component embedded in Internet Explorer at the client machine will try to create network connections to the GuardNVR server The eventual result of these connections will be video data streaming from the GuardNVR server to the GuardNVR client but since the GuardNVR client initiates them they are referred to as connections towards the GuardNVR From the client perspective it is outgoing traffic while for the server it is incoming traffic s In order for the GuardNVR to function correctly the appropriate ports need to be 1 opened for communication towards the GuardNVR There are three port configurations to perform 1 TCP Port 80 to allow ezternal users to see the web interface HTTP traffic This port is usually opened by default e Ji Some ISPs block port 80 Please inform vourself TA 2 TCP Port 1518 to allow external users to receive alarms control PTZ cameras send commands etc This is called the GuardNVR control signal 3 UDP Ports 4096 till 4223 Bv default the GuardNVR uses a range of UDP ports to transport video streams These UDP ports are not listening all the time The GuardNVR software enables them at random to enhance security gt Typically when the UDP ports are not opened correctly the user only sees the web di interface but no live 1mages Version 4 4 Series To allow Quadrox support personnel to get remote access to the WebCCTV TCP Port 2 3389 needs to be opened f
20. When in classic view select Date and Time from the right hand list On the Date and Time properties dialog select the Date amp Time tab XP or click Change Date amp Time Vista When in the Date amp Time menu set the correct date and time Click OK to save the Date and Time changes 2 3 4 2 Time synchronization Synchronize your computer time with the atomic clock on the Internet for the best time accuracy Optionally the installer user can configure a GuardNVR to synchronize its time and date automatically on a regular basis using a so called Time Server These special servers exist often on bigger corporate networks or on the Internet To set this up follow the steps below Click Settings gt Control panel In Control Panel in the left upper corner click the Switch to Classic view link When in classic view select Date and Time from the right hand list On the Date and Time properties dialog select the tab Internet Time XP or click Change Settings Vista Check the box Synchronize with an Internet time server Enter the name or IP address of a known time server into the Server edit box Note that when using a name in the IP address settings of the GuardNVR server a correct DNS IP address should be supplied Otherwise this name will never be resolved found If you use an IP address there is no need to provide a DNS server Click OK to save the Internet Time change
21. adapter determine how high you can change your screen resolution You may not be able to increase the resolution beyond a certain point Changes to screen resolution affect all users that log on to the computer Version 4 4 Series e Only the recommended screen resolutions are listed For additional settings click the Ji l Advanced button on the Settings tab click the Adapter tab and then click List all N Modes Select the resolution colour level and refresh rate you want gt For Vista users please check the OS manual The configuration differs slightly but chy the idea behind the configuration stays the same 2 4 GuardNVR in the network 2 4 1 Network overview This chapter gives the schematic representation of the network camera and WebCCTV NVS connections To connect your network camera and NVS properly look at the following figure 6 Analogue WebCCTV NVS Camera Network Ne ts j Camera i AS 33333 S W AN Internet p i Switch Router J Remote Computer LAN WebCCTV NVR Client PC Connecting Network Camera and WebCCTV NVS Scheme Screen To configure your network camera please refer to the manufacturer s manual supplied with the network camera To add a network camera to GuardNVR WebCCTV NVR in this scheme refer to di the Camera Wizard chapter in the User manual 1 Please note that a list of all supported cameras may be found in Appendix C Analogue cameras can al
22. asked to save the new settings Version 4 4 Series 4 1 2 Configuring added hard disk Adding a hard disk to the Windows Operating System can be done in multiple ways We will discuss the two most used scenarios when speaking about GuardNVR Single Disk Extension Two or more disks are merged to one disk for the Operating System Multiple Logical Disks Every hard disk is recognized as a separate disk on the Operating System The table below gives an overview of some advantages and disadvantages for each scenario It s up to you to decide which scenario fits your needs the best PS Single Disk Extension Multiple Logical Disks Optimized recording space Yes Optimized recording performance Video Manager configuration l Add volumes in storage Practically none manager menu Installation procedure on In order to configure the Windows Operating System to add more storage for recordings follow the steps below 1 Make sure you followed all steps described in 4 1 1 Logon as Administrator at the logon screen so eventually vou ll be in Administrative mode 3 Go to Start gt Administrative Tools gt Computer Management Internet Explorer Administrator Internet C My Computer gt rol Pani 0 Help and Support Search FT Run All Programs gt rvices Log Off sj Shut Down E F Start Vo Q 14 45 Administrative Tools Menu Screen 4 Onthe Computer Management window select Di
23. confirm gt You can activate your GuardNVR server during installation in trial mode at start up why of the GuardNVR web application or afterwards as described above Version 4 4 Series 2 3 Starting up for the first time This chapter provides information on the following topics Desktop icons overview Logging on to GuardNVR server Changing password Setting time Changing keyboard settings Adjust screen resolution 2 3 1 Desktop icons overview kd inn ont GuardNVR Server s Desktop The following shortcuts should appear on your desktop after GuardNVR installation M V T E Start Video Server By double clicking this icon the user can start the GuardNVR s video server If the video server is already started double clicking doesn t change anything Stop Video Server By double clicking this icon the user can stop the GuardNVR s video server If the video server 1s already stopped double clicking doesn t change anything Video Browser By double clicking this icon the user starts the GuardNVR web application on the local GuardNVR video server Video manager By double clicking this icon the user starts the GuardNVR web application on the local GuardNVR video server The system can be managed and configured here Local Application By clicking on this icon in the system tray the user can access the GuardNVR local application Version 4 4 Series 2 3 2 Logging on
24. connect to the webserver on the same GuardNVR so not going over the network but staying within the boundaries of its own Operating System When accessing the GuardNVR video server application from a client PC for the first time Internet Explorer will ask you to install and run an ActiveX component Video Client Component Follow the on screen instructions to install the component If you have problems installing the ActiveX please make sure first that you have added the server to the trusted site list of Internet Explorer A welcome screen should now appear Normally you would be prompted for a login and password but because you ve already authenticated to get access to the Windows Operating System and you will not be prompted again for a Login and Password By default the live view pages are opened and the user can verify whether all the cameras are transmitting a good image 2 5 2 Connection test Open a command prompt window by clicking Start select Run and type CMD Once the MS DOS window is open type ping lt Computer Name gt If you see the text Reply from XXX XXX XXX X XX as shown in Picture A the network connection is fine If you see the text Ping request could not find host lt Computer Name gt Please check the name and try again there is a physical network connection problem Contact your Network Administrator If you see the text Request Timed Out there is a physical network connection pr
25. networks throughout the world today GuardNVR uses two protocols specifically TCP and UDP A communication channel on a TCP IP network can be represented as a tunnel with two endpoints The two programs communicating with one another are each said to be at each endpoint These endpoints are called ports When the two programs communicating with one another are not located on the same corporate network like most communication between a program on a client PC and a program running on another computer on the Internet often there is some kind of guardian device in between them These guardian devices are called Firewalls Their job is to guard all network communication between the corporate network and the Internet and block certain unwanted communications while allowing the desired communication to pass There are several levels on which a firewall can guard network communication The most common way is to allow or disallow certain ports to be used depending on which applications are allowed to communicate A firewall guards a port in a certain direction Communication that is initiated from the Internet towards the corporate network is called incoming traffic while communication from the corporate network towards the Internet is called outgoing traffic Note that the initiation of the communication is important once a connection is made data can be transferred in both directions Let s apply this principle to GuardNVR network communication
26. the centralized Web Application by typing the IP of that unit At that time you can choose which server you want to connect to in the network from the extended logon screen In this case you only need to remember one IP address to connect to all your GuardNVR servers This means that when you connect to a Video Server that also has the Web Application installed you will need the basic logon screen shown below Security check Please enter your Login and Password Login Administrator Password 900000059 OK Cancel Options gt gt Basic Logon Screen If you want to connect through the centralized Web Server you have to use the extend logon screen by clicking Options There you select or type the video server IP or DNS name For more information about the configuration of this setup see chapter 3 3 7 ei Network Video Recorders of the GuardNVR User Manual e You can choose which server you want to use as the default server to connect to For ely more information see chapter 3 3 7 Network Video Recorders of the GuardNVR User Manual Security check Please enter your Login and Password Login Administrator Password ITTITILILI Domain NVK address default NY localhost OK Cancel Server 1 10 0 10 41 Server 2 10 0 10 321 Qut server 1 10 0 10 43 Out server 2 10 0 10 44 Extended Logon Screen When you choose to install and manage the Web Application on your GuardNVR server or one of your G
27. the network there are several other ways in which a malicious piece of software can end up on GuardNVR These ways include all information carriers that can be connected to GuardNVR servers like CDs floppies and USB memory drives When connecting these information carriers to GuardNVR server pay special attention to security Make sure that they are scanned for viruses and malware before connecting them Along the same line of reasoning you should pay extra attention when you introduce foreign objects in a shielded environment e g a laptop of a technician in a dedicated video network 6 2 5 3 party security tools When the machine is locked down like described above it should be resistant against the majority of threats The limited increase in security that would be achieved by pre emptively introducing additional security tools probably does not justify the additional cost of licenses and efforts for installation and maintenance Furthermore this software might interfere with the functionality of GuardNVR Such tools include virus scanners malware spyware adware removal tools additional pop up blockers firewalls with extended functionalities script blockers etc As a general guideline script blocking should be disabled at all times since GuardNVR uses scripts to implement its functionality The a party tools also need to allow the proper installation and execution of signed ActiveX components 6 3 Error recovery mechanisms
28. to GuardNVR server GuardNVR software uses the Windows Authentication system Since the Windows main administrator is an administrator of GuardNVR you are able to log on under its credentials If vou re logged on to Windows with an account that is also registered as user in JU GuardNVR you will be logged on automatically when opening the web application To create GuardNVR users see chapter 3 2 Users of the User manual 2 3 3 Changing password To change the Administrative password follow the steps below Go to Start gt Control Panel When in Control Panel select User Accounts from the right hand list Inthe User Accounts screen select the Administrator user Click Change my password link Enter your current password e Ji The default Administrator password 1s webcctvnvr TED e The default Administrator password is webcctvnvr If you have an AZERTY keyboard it becomes zebectvnvr See Chapter 2 4 5 how to change this to Azerty settings Enter a new password and confirm it Click Change Password button to save new Administrator account password When you change the Administrator password in Windows the Administrator S password of the GuardNVR application is automatically changed to this password ely This means also that when you change your password in the GuardNVR application that your Windows password will be changed automatically 2 3 4 Setting time For proper functioning of GuardNVR
29. unit will act as a time server for itself and the connected devices e g cameras Synchronize all devices with an external time server The unit and all the connected devices e g cameras will be synchronized with an external time server Configure the IP address or DNS name of the external time server in the bottom part of the screen Manually configure time synchronization on each device separately not recommended No synchronization at all is performed neither for the unit nor for the connected devices e g cameras If your unit 1s part of a domain this menu will not be available The unit and connected devices e g cameras will be synchronized automatically with the Active Directory of the domain Click Apply to save the settings 2 3 4 2 Through Operating System XP or Vista 2 3 4 2 1 Changing time zone To change the time zone follow the steps below In Control Panel in the left upper corner click the link Switch to Classic view When in classic view select Date amp Time from the right hand list On the Date and Time properties dialog select the tab Time Zone XP or click Change Time Zone Vista When in the Time Zone menu select the correct time zone Click OK to save the Date and Time changes Version 4 4 Series To adjust the Date and time manually follow the steps below In the Control Panel in the left upper corner click the Switch to Classic view link
30. 0 PANASONIC BL C304A PANASONIC BL C1O1 PANASONIC BLACIOLA PANASONIC BL CH1 PANASONIC BLACILLA PANASONIC BL C1 71 PANASONIC BL CI21A PANASONIC BL C131 PANASONIC BLACISLA PANASONIC BL C140 PANASONIC BL CHBA PANASONIC BL Cl 0 PANASONIC BL CI60A PANASONIC BL CHO PANASONIC BL CHOA PANASONIC BL C230 PANASONIC BL CI3DA PANASONIC EX HCMB PANASONIC EX HCMILIO PANASONIC EX HCMIL FAMASOMIC EX HCM 110A PANASONIC EX HCMZ3 PANASONIC EX HCM750 PANASONIC EX HCMU PANASONIC EX HCNE PANASONIC EX HCMZBS0A PANASONIC WWV INE2BA4 PANASONIC WV NF302 PANASONIC WVY NNMTIDO PANASONIC WV HEP 249 PANASONIC WV MP244 PANASONIC WYV NPSH e PANASONIC WY NP477 PAL se PAN ASOATC ANT DIBHFI NTSC PANASONIC WV NW4 45 PAL PANASONIC WV NY4745 NTSC s PANASONIC WANIPE sa PANASONIC WYV HNPLEO e PANASONIC WV NPIODX e PANASONIC WV M35202 e PANASONIC FINT NSZO A a PANASONIC WV N5320 PAL u PANASONICWYV NS320 NTSC PANASONIC WV NS324 PAL e PANASONIC WY NSa24 NTSC PANASONIC W V M PANASONIC WV NS3054 e PANASONIC WYV NiV4705 PAL sw PANASONIC WV NWASA PANASONIC WV NWASsS a PANASONIC WY MW 02 e PANASONIC WV NWSO0Z3 a PANASONIC WV HNWOSeD e PANASONIC FIT DIWOB PANASONIC WV SES32 PARASOMICWYV SPF333 PANASONIC WV SP3360 s PAMASONIC WW SP3U2 PANASONIC WY SPS05 amp PANASONIC WYV SP306 SONT SONYXSNC CHISO w SONY SNCH amp SONY SNCH a SOY SINC CMII a SONY SINC CSSN SONY SINC CSSP e
31. 72Z77ETISC APPROLC 7217 5 PAL APPRO LU 725 NTSC APPRO LC 727 5E PAL APPROLC 722 3E NTSC APPRO LC 7EHE PAL APPRO LC 7274E NISC APPRO LC 7275E PAL APFROLC 72775EHNTSC APPRO LC 72776 PAL APPRO L 7226 NTSC APPROLC 7275 PAL APPROLC 7278 NTSC APPRO LC 7231 PAL APPRO LC 7231H PAL APPRO LC 7231H NTSC APPRO LC 7231HT PAL APPRO LC 7231HT NTSC Version 4 4 Series gt APPEOLC 7ZZXE APPRO LC 72225 E s APPROLC 7231HT s APPROLC 7233H APPROLC 7233H PAL APPROLC 7233H NTSC APPROLC 7313 APPROLC 7313 NTSC gt APPROLC 7313 PAL s APPROLC 7314 s APPROLC 7314 NISC APPEOLC 7314 PAL APPRO V5 2311TE PAL gt APPEO VS231ITE NTSC Arecont ARECONT AVI w ARECONT AVIMX AI s ARECONT AVIMD ARECONT AVIMD Ai ARECONT AVISOOLM s ARECONT AVIS AREDQONTAVLESDN ARECONT AVZLOO 4 ARECONT AVILOLAJ w ARECONT ATT ARECONT AV7IOD A w AREGONTAVIMEDNM AREQONTAVILS w ARECONT AYILDI ARECONT AYU ARECONT AYSIORAI w ABRECONT AV3l05 e ARECONT AV31O5 AT w ARECONT AV3105 LEM w ARECONT AYS w ARECONMT AYIL ARECONT AVDD ARECONT AV3IUXL AI s ARECONT AVS106 w ARECONT AV3105 A1 ARECONT AVSIEDN w ARECONT AV3133 ARECONT AV32SISODMI AXIS r JAXIS205 amp AXTS 2700 w AATS Moy amp AXTS Ooo AX OMY e AXED SY amp AXIS SPD es AIS ED w AXTS OSMEPD E w AXIS 710 AXES ZIBA ASTS FLL a AAD FILA AXTDS 21M AXIS 211W AXIS 212 PTZ AXIS 212 FTZ V AXIS 213 PTZ P
32. AL AXIS 213 PT NTSC AXIS 214 PTF PAL AXIS HA PT NTSC AXIS 215 PTZ PAL AXIS 15 PTZ NTSC AXIS 715 PTZ E NTSC AXIS 715 PTZ E NTSC AXIS 216FD AXIS 216FD Y AXIS 216MPD AXIS HEMEDY AXIS 221 AXIS 223M AXIS 231D PAL AXIS 231D NTSC AXIS 231D PAL AXIS DID NTSC AXIS 232D PAL AXIS 237D NTSC AXIS 232D PAL AXIS 990 NTSC AXIS 233D PAL AXIS 233D NTSC AXIS 2100 AXIS 2110 AXIS 2120 PAL AXIS 2120 NTSC AXIS 230R PAL NTSC AXIS MID PAL AXIS 2420 NTSC AXIS MIOL AXIS MLOLI W AXIS MIO31 W AXIS M1054 AXIS MIS AXIS MID AXIS MILIS AXIS MIL AXIS M3i13 R AXIS MILAR AXIS M3203 AXIS M32D3 V AXIS M3204 AXIS M3204 V AXIS P1311 AXIS P1343 AXIS PIHE AXES PIA AXIS PI3SSEE AXIS Pl346 AXIS PL346 E AXIS P3301 AXIS P3301 V AXIS PIRH AXIS POLY AXIS P3343 VE AXIS P3344 AXIS P3344 V AXIS P3344 VE AXIS P5534 AXIS Qu755 AXIS Qi755 E AXIS 01910 AXIS QIO10 E AXIS QS7 E PAL AXIS QbUS2 E NTSC Eneo Eneo ENC 501L Eneo ENC 501W Eneo ENC 1001L Eneo ENC 1001W Eneo ENC 10021 Eneo ENC 1007W Eneo ENC 1003L Eneo ENC 1003W Ernitec Emtec ACM 1011 Emiter ACM 1 31 Emtec ACM Emite At NMI 1511 Erniter ACM 3311 Enutec ACNMI 3411 Emitec ACM 3511 Emiter ACM 2001 Emitec ACH ADDI Emite ACM 7411 Emitec C AM 6000 Emiter EIP120C PL P Emitec EIPL 0D PI P Ernitec ETP2O00D P1 P Emitec EIP21 X P17P Emitec EIP 10D PF1 P Emtec ETP320DH 13E Erritec ETPA DOC M Emitec EIPS1D C1 Ernitec EIPSO0DC M Emite EIPS000DHI
33. AM 5300HIN ACTI C AM S5300HP ACTI CAM S5301 HH ACT C AM 5301 HP ALTI CAM 5320HIHM ACTI CAMC S5320HP ACTi CAMNE S321HIMN ACTI CAM 532 HP ACTI CAM 5327HIN ACTi CAM 5327HP ACT CAMAN ACTI CAM 62DO0PT ACTI CAM B2090NIN ACT CAM BZNIFN ACTiCAM B220TW ACTI CAM 5220PTN ACTI CAM p500 HTC ACTI CAM 56200 PAL ACTI C AM 6510 NTS ACTICAM 6510 PAL ACTI CANEOS20 NTS ACTIICAM 6520 PAL ACT CANDO MTS ACT CAM 6600 PAL ACT CAMO NTS ACTI CAM 6010 PAL ACTI CAM 0020 NTH ACTI CAM 6020 PAL ACTI AMOSI TTC ACTiCAM 6033 PAL ACT CAMC Z7200I ACTI CAM MOF ACTI CANE 201 ACT CAM 201P ACTI CAM 220IN ACTi CAMA IWF ACT CAME AHIS ACT CAM 722 P ACTI CAM 730018 ACTI CAM 7300P ACT CAM 7 301I ACTI CAM DP ACT CAMI F30RN ACT CAM 7307P ACTi CAM 732018 ACT CAM 7320P ACTI CAM 7321I amp ACTI CAM 732 P Appendix C ACTI CAMN 7327H ALTI CAM 7322P ACTI CAM 7311 ACIiTCD 2 00P ACTi TCD 212001 ACT TCD 2500P ACTi ICD 23500N ACT TUM IOLL ACTITCM 1731 ACTi TCNE 1732 ACIiTCM 1251l ACTi TOME SOL ACTI TOM SOL1 ACT TOMESOL ACTi TGAM HILI ACTi TOMES 11 ACTI TCALHLOL ACT TCH ACTi TUMI 5001 ACTITOM S311 ACTi TCM 5317 ACILTCM 52601 ACTi TCM SoL1 ACITCM 7011 ACIYTCMIL 7411 ApproTech APPRO LC 7211 PAL APPRO LC 7211 MISE APPRO LC 7211W PAL APPRO LC 721W NTSC APPRO LC 7214 PAL APPRO LC 721 NTSC APPRO LL 7215 PAL AFFERO LC 7215 NTSC APPRO LC 7271 PAL APPROLC 727 NTSC APPRO LC 7227 PAL APPRO LC 7277 NTSC APPRO LC AOE PAL APPRO LC
34. Assume that 192 168 1 1 is the camera internal ip address Assume that 64 160 1 1 is the router external public ip address Assume that 6000 port is any free port on your router Assume that 80 port 1s opened on the camera Based on the assumptions above the addressing should be as follows 64 160 1 1 6000 should be addressed to 192 168 1 1 80 When the router configuration is complete go to the Camera Wizard to add edit the camera s with audio feature add external IP address and port you configured as shown on the picture Cameras Alarms POS Storage Manager Single View Mosaics Network Video Recorders Network Settings Certificate Management Time Synchronization Connection Virtual Patrol M NM WebCCTV Camera Configuration Wizard Axis Q7401 19 Audio Enable Live Audio iv External IP address Vv i2 fies 2415 2229 If you want to u If you want to listen in the live audio of this camera check the box to use listen in audio over the Internet fill in the external IP address and port for the camera Previous Next gt Finish Cancel Camera Wizard Connection Screen Version 4 4 Series 5 Storage Bandwidth considerations Digital video that captures several days or weeks comprises a massive amount of data If you want to store this data or stream the video over a network there is a need to reduce the size because storage devices hard disks and networks are limited in capa
35. Available Selected Total volume size in megabytes MB 75289 Maximum available space in MB 0 Select the amount of space in MB Jo E Cancel Extend Volume Wizard Screen 10 In the Extended Volume Wizard Disk 1 has moved to the Selected list box Click Next to continue Extend Volume Wizard J Select Disks You can use space on one or more dynamic disks to extend the volume Select the dynamic disks you want to use and then click Add Available Selected lt Remove lt Remove All Total volume size in megabytes MB 132535 Maximum available space in MB 117246 Select the amount of space in MB fi 17246 H lt Back Next gt Cancel Extend Volume Wizard Screen 11 In the Extended Volume Wizard click Finish to confirm Extend Volume Wizard B xl Completing the Extend Volume Wizard You selected the following settings To close this wizard click Finish lt Back Cancel Extend Volume Wizard Screen Version 4 4 Series 12 Eventually the Computer Management windows should look like this picture Note that the capacity of Storage D is now the sum of a part of physical Disk 0 and the whole physical Disk 1 Computer Management Ej x im File Action View Window Help PETES e omel aegea Volume Layout Type File System Status Capacity Free Space CJ3Bootable C Simple Dynamic NTFS Healthy System
36. IQA105X IQeve IQALIN IQeve IQALINE IQeye IQATINI eye IQATINX IQeye BQALIS IQeve KQALISE IQeye ALHA IQere IQA12N IQeye IQALINE IQeve IQAI12NI IQeve IQA12NX eye ALS IQeve KQALZSE IQeve KIALISI Igeve IQAISNE IQeye IQALSNI IQeye IQA13NX IQere RAS IQeye QALE IQeye KAL IQeve IQAISN IQeve IQAISNE IQeve IQA15NI IQeye IQA15NX IQeve K2A155 IQeve IDALSSE IQeye FQALSSI IQeve IQA155X IQeye IQAZ0N IQeve IQAZONE IQeve IDAZONI IQeve QAE Keve IQA USE IQeve IQA2DSI IQeye IQA IN IQeve IQA INE IQeve QATINI IQeye RANS IQeve KIAZISE IQeye RANS IQere IQA22N IQeye IQA 2 NE IQeve IQA22NI IQeve RAIS lQeve KQA 5E IQeve RAH IQeve IQA 3NE IQeve AINI IQeye RANS IQeye KQA 35E IQeve QAII eve IQA25N IQeye IQA25NE IQeye IQAJSNI IQeve KQA255 IQeve IDA255E IQeye RASA IQeve IQ DS IQeye IQDADSEFI KQeyelQ Dus IQeyelQDMISLFI eye IQ D425 eye IQD42SLFI Mobotix Mobotix D10D Might D4A3N45 Mobotix DIOD3 Might D43723 a Mobot DiSD IT DNipht D43N45 Mobotix DI Dr IT DHgnt DA37445 a Mabotix D12Dh Sec D43D43 w Mobotx DE A IT s Mobotix DIEEM IT Nigeht Mobok DAM Be Mobotix DIP Sec Hight s Moboty D24M IT D2 Mobotix D EM IT Nigeht Mobotix L Z2 NI Sec Mobotix DHM Ser Night a obot D24Mi Basic a Mobotix NMiONfi cure a Mobotix MIGD ieht D43 D135 a Mobobx MIOD Wieht D135 IX 133 Mobot MIOM II E43 a Mobotx MIDM IT D135 e Mobote MIUMIL Secure Didi um Niobotix MIOM 5ec D135 Miobotix NIDA Sec Ti43 Mobotix
37. OLUTIONS FOR COMMON PROBLEMS naissances N 66 7 2 1 SIar UPP HO OI KELL aeRO etere REET D ca ita core EU taa tal Ki tatu tat wa kana TA ml aa gate ia tala a 66 7 2 2 MON OR DEODIONS sciatis AI Wa tat n kaaba Kaa An a 68 7 2 3 WINGOWSAO COM problems sis g a da NM KU UM EEE E 68 7 24 Remote connection JIT ODIOM Sa kilba kit i A kt tA i Ra ta 69 7 2 3 Camera TOU IIIS e el M A CAE Aa 70 7 2 0 Guard NVR software problems tana A A A 70 7 3 IE YOU NEED FURTHER ASSISTANCE wi wai EMSS EI SRR ERE SET esL e a DRIED MAL D MM M IAE LE 72 7 3 1 1517 2 27901 M 9771 Mee T E 72 7 3 2 Collecting the necessary INfOTMALION w wwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwwuwwwwwwwwwwwwwuww ninunue 72 7 3 3 How to contact Quad TOX ved acere tenue Caos noo needs las UU eU nU E beds 73 7 3 4 How to allow remotely access to your GuardNVR by Quadrox support nennen eren eene nene 73 8 APPENDICES i isa ea es ko 74 Version 4 4 Series 1 Introduction GuardNVR is a unique digital video surveillance solution which combines three major functions in one Network Video Recorder NVR or Digital Video Recorder DVR local digital recording multiplexing and simultaneous transmission of the video via existing networks TCP IP To a standard GuardNVR up to 20 cameras can be permanently recorded while multiple operators at different locations on the network are accessing the GuardNVR network video server Being a networ
38. Possible causes and resolutions Monitor switched off Turn on the monitor Cable not connected or damaged Make sure that the power cable is firmly connected to the monitor a working power outlet O If the cable is frayed or damaged replace it O If the cable connectors are dirty wipe them with cotton or a clean cloth e Monitor set up to complete darkness O Try to adapt the brightness and contrast settings of the monitor e Monitor broken O Try another monitor Monitor cable not properly connected O Make sure that the monitor cable is firmly connected to the GuardNVR and to the monitor e Monitor cable not properlv connected O Make sure that the monitor cable is firmly connected to the GuardNVR and to the monitor e Monitor set up incorrectly O Try to adapt the brightness and contrast settings of the monitor For other problems please check the documentation of the monitor manufacturer 7 2 3 Windows logon problems Problem You forgot the password of a User You forgot the password of the Administrator Version 4 4 Series Possible causes and resolutions e Log in as Administrator reset the Operator s password through the web application e Re install the GuardNVR Since Quadrox uses the Windows Operating System for authentication there 1s no back door to retrieving or resetting the password The password is not Incorrect spelling accepted Type the password again Pay special attention to capital letters
39. S 3415 Senge Channel Video Server AXES 22154 Single Channel Video Server AXIS 2425 IV Single Channel Video Server AXIS 24335 Single Channel Video Server AXIS 2475 Simpe Channel Video Server PAL AXES 23175 imee Channel Video Server NTSC AXIS GAD Single Channel Video Server PAL AXIS OF 201 Single Channel Video Server KT Zavio MoD NTC zawvio 6 20 PAL zavio NYODO e Zavio N7130 SES Zavio im PAL Zavio MSIJE zavio MS10W zavio MSILE Zao bli Zawio M1000 Zao N1250 Zavio 512030 Zevio M2000 ZavioN2230 Zavio N2260 Zavio M6030 Zavio N6031 4 zavio M g zavio 6230 Zavio Mole Zavio oo00 a PAMASONEC BE HOSSILA Xngle Channel Video Server e WebCCTVY NVE 1000 avio VILIT PAL e ZaviaVillI NTS a avia t pOL PAL AZgvio 5010 NTs 2 port video servers 4 WebCCTV NVE 2000 4 port video servers WebCCTV NVS 400 a WebCCTV INVE 4000 ACTiSED 2140T PAL AXIS M7001 Video Encoder Digifisers GuardD VE GuardD VE 8 GuardDVE 18 GuardD VR 20 Analogne Dome Cameras BEY protocol Bosch Kalatel Tz Panasonic Pelco Sanyo Siemens Vicon WebCtCcTV 1 Analosue CAlneras wort d on the selected Ix etwork Video Server PANASONIC W V HE32 4 SONY s il KGHP WebC AM 3100A D PAL Web AM 3100A D NTSC Version 4 4 Series
40. Svstem Tools CJBootable C Partition Basic NTFS Healthy System 1 00GB 290 MB 28 Yo No C El E Event Viewer EJ Shared Folders ka ki Local Users and Groups e amp nj Performance Logs and Alerts 3 Device Manager E Say Storage Disk Defragmenter E Disk Management Ez e Services and Applications storage D Partition Basic NTFS Healthy Page File 73 53GB 73 10 GB 99 95 No c Bootable C Storage D Convert to Dynamic Disk 73 53 GB NTFS Healthy Page File tu Pu n Properties isk 1 Basic Help 114 496 i Online Unallocated zSCD ROM 0 CD ROM E Mo Media 4 gt li Unallocated ll Primary partition Computer Management Screen 2 In the Convert to Dynamic Disk window select both disks to be converted Click OK Convert to Dynamic Disk r 3 xj Select one ar more basic disks to convert to dynamic disks Disks Iw Disk O Convert to Dynamic Disk Window Screen Version 4 4 Series 3 In the Disks to Convert window you see an overview of what has been selected Click Convert to confirm bisks ta Convert exl The disks that will be made dynamic are shown in the following list Disks will Convert Disk 0 System Partition Boot Partition Yes Disk 1 No Volumes Yez Details cet Choosing Disk to Convert Window Screen 4 Inthe Disk Management window click Yes to confirm again Disk Management E B x
41. Tinere ai 56 5 2 5 Actvilydelech n JOT SOV DOE in a A o End D I MD EID ME 56 6 SECURITY POLICY wai we ri d d a e l ve 57 6 1 PROPER USB O GUARDNV Rees ts bibita bt b ta dl kt wet el e e e a d b ab ja ac ited a 57 627 SECURITY POLICY ii a sa a DIDA u Mata Tat Ma a tt AA 58 6 2 1 Password DOW To a e ik a kat at a ia et den 56 6 2 2 Windows security Updates Lu eaa tot ebat E RU IRURE DARE Pause dia di Ma Ade a NUN RE diate ag UN M et ma TURN A aa Rb Raga teas 60 6 2 3 AUA SENETI AI DA ETE A ei Sansone RO ed ADM E LM LA M A EM HEKA AKA 60 6 2 3 1 Dedicated network versus integration with the corporate network 00sssssseeennnnznnzznnnnzzzaninnzzzzzzzzmmmnzzmazzttzzzzznnizzzmmmzzzzzna 60 6 2 3 2 Connecting Guard YR to th TIle EDD ioo An 61 6 2 3 3 Lanning the Humber or DEOLOCOLS danois re head cesta A OET Cox AL ie Ai ad LU e debe ud 61 6 2 3 4 Firewall edP 61 6 2 3 5 Allowits Daly NO Wid client iddettaljat Nee eee te 62 6 2 3 6 Secunnm the APP NC AI 62 6 2 3 7 PU eoe 62 6 2 4 Other dv DOS Of VOUS sin i Sect dle ans a a th x tr usos ae uod am md rad ators 65 6 2 5 SHANG NBAA KIMUNGU MMI AI MUKE EKA KUNA KALALA TU p at p decia tiddetta UNI SUMA KAA DA malli datati 63 0 9 JERROR RECOVERY MECHANISMS ii L b a AA AA AA AA 63 7 TROUBLESHOOTING wa ia 64 7 1 PROBLEM SOLVING PROCES S ie 64 7 1 1 Prenna ry C NECK SPA aa AA a waa a KINA Wa Ma E E iso el In ELI EM 64 7 42 PATNA UV de DYODIEHL s ema dae MM I M LM MAI MM MM M wa 65 7 2 S
42. VR to the Internet 2 4 6 1 Creating a network connection When you start your GuardNVR Windows XP or Vista detects your network adapter and automatically starts the local area connection Unlike other types of connections the local area connection is created automatically and you do not have to click the local area connection in order to start A local area connection is the only type of connection that is automatically created wily and activated To establish connections of another type follow the steps below Click Settings gt Control panel gt Network and Internet connections In the Network and Internet connections window click File gt New connection You ll see the following window New Connection Wizard Welcome to the New Connection Wizard This wizard helps you Connectto the Internet Connectto a private network such as your workplace network To continue click Next Network Connection Wizard Screen Version 4 4 Series Follow the prompts the Network connection wizard provides to define your unit in the network For obtaining more detailed information about your network settings please contact Ad your system administrator or check the OS manual 2 4 6 2 Router and firewall To fully understand this section it is important to know what the difference between a router and a firewall is A firewall is the piece of software that takes care of guarding the network communications Som
43. a piece of software like a virus The risk of a human operator performing malicious actions 1s limited to the access he has The security of this falls back to the security of the passwords for which a policy is outlined above The GuardNVR server is an unlikely point of attack since it is not a wide spread application like a web server This means that very few people would be interested 1n designing an attack on this software Those people would have to know a lot about the internal workings of the server which is difficult This being said Quadrox engineers are working hard to keep the number of possible security risks to an absolute minimum Only one application remains namely the web server IIS Quadrox uses tools issued by Microsoft like urlscan and lock down to block any action that is not related to GuardNVR functionality To ensure security of IIS please make sure that all necessary security updates are applied see above 6 2 3 7 VPN Setting up a virtual private network VPN can potentially increase security similar to having a dedicated network or limiting the clients on IP address It uses encryption of data that goes over the network to achieve this goal Setting up a VPN for your video surveillance equipment is outside the scope of Quadrox support Be aware that the encryption process can cause delays that might affect the performance of the video system Version 4 4 Series 6 2 4 Other types of access Apart from
44. a sia 36 4 1 1 AU OM US Ke ces AA li aa za ODD 36 4 1 2 Confrovmine added Hard a siek WAA Au 37 4 1 2 1 Mope SC AU DiI ICG ar A aa 39 4 1 2 2 Sin le DISKE ONS Otis ris theists he ere atau Abate bad A tu AA hadi At ine 4 42 VIDEO CLIENT COMPONENT ACTIVE ib sie bt a kr f tub a 46 4 3 CHANGING NETWORK PORTS diga a a ta 48 4 3 1 Chaneine Giua1aNny RVideO POSi oerein KEKI KU UE MESI E KUKI aC KT Ra 46 4 3 2 COUT TCP OT sa a WA aa E E E E WAA 46 4 3 3 Changing remote desktop poft sce T RA RU UU M E 49 4 4 GUARDNVR POWER ON AFTER POWER FAILURE LL eene eene nennen nenne hne ut resee e esse stesse tese e sete seu setis se e esse etes se ente sense sean 49 4 5 CONFIGURING AUDIO OVER THE INTERNET 21 2 oer er ba e E e pe Od e Ga Ee pH o t t EM Ho eb DE D COH GU Odo ida 49 5 STORAGE BANDWIDTH CONSIDERA TIONS 52 kein erepto no SEU S0 gandu abba ba kk aagsssadabuaucesatacaneessoussueavessatesesendteavaaiiaies 51 Version 4 4 Series 5 1 TERMINOLOGY AND BASIC VIDEO TECHNOLOGY 2 5 5 28 eise a te qat are arde Dd du M M I M EL UN ea aaaeeeneneens 51 5 2 FACTORS THAT INFLUENCE BIT RATE AND VIDEO QUALITY c cscccossccssccssccsscccscccssccssecsccesccsssesescsecccecesesecesscevecseccsecsssscssccsssecesesess 53 5 2 1 Compression let ini GO COD Et i a ecoute b cL deel se dut tet i dod teta a ed detta datu 53 5 22 RESONON IEEE EE OEE E AEE OAN A nce oa ne etn S A ANE 54 5 2 3 Frame 0 L A MALI MAUNO 55 5 2 4 Differential hivestredmin
45. actory default IP address is http 192 168 0 199 guardnvr Please note that your installer could have changed it to fit the specifications of your own network Version 4 4 Series 3 Upgrading amp Restoring GuardNVR 3 1 Upgrading GuardNVR software The GuardNVR software and related installed components Alarm POS can be upgraded at all times when a new version is available and this without losing your settings and recordings This is done by the the ProductUpdate tool and works for version 4 0 4 0 and higher The ProductUpdate is a standalone InstallShield based application that updates the currently installed GuardNVR application to the most recent version You can request this tool for free by contacting support quadrox com 3 2 Saving and Restoring configuration It is advisable to save the settings after the configuration process on a save place or medium such as a blank CD DVD When performing an upgrade or a complete system restore you can use this configuration file to restore the GuardNVR configuration quickly and easily You can restore any version starting from version 4 0 4 0 To save or restore configuration settings please read the User Manual Version 4 4 Series 4 Advanced topics 4 1 Extending storage space You are able to add new hard disks to your GuardNVR server to increase movie storage capacity this both inside or ouside the GuardNVR unit case The following two sections describe how to first phy
46. address B Configure the cameras by 1 Giving all cameras a static IP address using the Camera Setup CD ROM 2 Giving all cameras a user name and password 3 Adding all the cameras to the GuardNVR Web Application using the correct static IP address user name and password assigned in the steps above 4 Setting all the camera parameters such as the camera quality resolution recorded frames per second and compression type 5 Setting the activity detection level amp masking correctly Checking for the presence of recordings for all connected cameras storage folder you selected during installation Verifying the combined CPU consumption of the GuardNVR is not higher than 55 when all connected cameras are simultaneously recording Changing the default passwords into strong passwords The passwords are changed in the User management of the GuardNVR application Checking access to the GuardNVR from a remote unit of the network e Saving the GuardNVR settings using the Save Configuration feature in the System info screen Configuring a router not needed when the GaurdNVR is not accessed from an external location Opening TCP ports 1518 and 80 Opening the UDP port range 4096 4223 Opening the TCP port 3389 Opening the TCP 5666 if your server is monitored by the Quadrox Q Monitor Service Forwarding all of the above ports to the internal IP address of the GuardNVR Above are the default ports Note that the
47. age quality Version 4 4 Series 5 2 2 Resolution When the compression technique is based on JPEG images a second big factor in data size reduction is the resolution As mentioned before compression works by selectively reducing the amount of information in the image One way to do that is to reduce the size of the image Example A VHS quality image PAL of 384x288 pixels can be considered as a SVHS image of 768x576 pixels where you throw away every other pixel in either direction This reduces the data size by a factor of 4 Of course this influences the quality of the image Especially fine details are more likely to get lost like face characteristics or details of clothing e The resolutions that are mentioned except for the mega pixel are for the PAL Ji standard NTSC images and pure digital 1mages might have a slightly different resolution but in general the same steps magnitude applv Postage stamp format 192x122 This resolution is offered by some of Quadrox competitors At this image size however most of the information in the image is lost At best one would be able to count the number of people in the image but there is no hope for e g identifying faces VHS quality 384x288 Small and thus favourable for storage and transmission this resolution gives a good quality in most cases SVHS quality 768x288 In this image format only half of the image is lost The image is only decimated in the vertic
48. al direction For analogue based cameras this is the maximum resolution possible without motion artefacts see below Best choice for an analogue camera Notice that this resolution doesn t have the classical 4 3 proportions This can be compensated for but some media players might display a squished image SVHS quality 768x576 This is the maximum resolution for all analogue and most network cameras currently in the market Most detail 1s preserved This resolution has a big disadvantage though Because of the video sensor technology inside the camera interlacing the image shows horizontal lines at the edges of moving objects This makes the object e g a face unrecognizable in most cases and as such seriously diminishes the usability of the camera For more detailed technical explanation about interlacing and its consequences please contact Quadrox support Megapixel quality 1280x960 and higher Network cameras with more than a million pixels are becoming the new type of camera s in today s marketplace Because of their high pixel count they can preserve much more detail than a regular camera making them useful in many circumstances This comes at a very considerable storage and network bandwidth cost As a final remark on resolution we should reiterate that resolution has quite a different effect when using inter frame codecs for compression MPEG WMV In these cases choosing a smaller resolution means less quality
49. ary the installation manual and setup of the component can be found in the support section of www webcctv com For version 4 4 0 0 and higher VC 8 0 runtime libraries are required In case you don t have these use the standalone video client component Version 4 4 Series 4 3 Changing network ports This chapter explains how to change different network ports which are used by a GuardNVR system 4 3 1 Changing GuardNVR video ports GuardNVR ships with the default UDP port range set to 4096 4223 which are used for video streaming You may either decrease or increase this range for that purpose you should change the amount of opened UDP port on your router firewall and on GuardNVR itself To change GuardNVR UDP ports go to Settings gt Network Settings The amount of UDP opened ports have to correspond to number of camera streams you want to have simultaneously For instance you have GuardNVR with 4 e connected cameras if you launch two GuardNVR clients of GuardNVR Ji simultaneously 16 camera streams will be created i e 4 camera streams for each client and this doubled because of RTP streaming method So you have to open 16 UDP ports You have to use even numbers for the start and end port of the UDP port range 4 3 2 Changing TCP port GuardNVR ships with the default TCP port set to 80 By maintaining the default setting GuardNVR may be accessed remotely by simply entering either the local LAN address af accessed f
50. ase have this information ready before you call and include it in every email that you send This will help the support people to handle your problem in the most efficient way All information is obligatory e All this information can be gathered by one simple click in the Video Manager gt Ji Info gt Generate System report Save the file and send it to support Check the User TV Manual for more information about this topic What is the type of product Possible types are WebCCTV Guard Enterprise installation The type matches the name in the Windows Start menu How many units are showing the problem How many video sources are connected to each unit Make a distinction between the different types brands of network cameras and network video servers You can find this information in the web application Log in as Administrator and go to the System menu There you will find a list of the connected sources What is the version of the operating system What is the version of your GuardNVR software This information can be found in the web application Log in as Administrator go to the System menu and select System info The numbers that you need to provide are XPe build version and Setup version Version 4 4 Series What is the problem Please make sure that you have the relevant information concerning your problem What is going wrong What were you expecting A good problem description can help t
51. bCAM 11014 PAL e WebCAM HOLA NTSC WebCAM 1101A D FAL Webl AM LIOLA D NTSC WebC AM MIDA FAL 5 WebCAM 3100A NTSC WebC AM 3100A D PAL e WebC AM 3100A D HTSC Version 4 4 Series Meb AM 3101A PAL WebC AM SIDA NTSC WebcC AM 3101 A D PAL WebcANM 5101 A D NTSC e WebC AM 3200A PAL Web AM 33004 NTSC a Web AM 3200A D NTSC WebC AM 5200A D PAL WebC AM 3201A PAL Web AM 32901 NTS e Web AM 33012 A D PAL WebCAM 3201 A D NTSC Xenics a Mem Bobcat e ens Bobcat 1 7 320 w eTacs oobi 334 a Xenics Raven Memcs kufi Zavio a avio DSLOE avio D510E Vernfocal Metwork Video Servers l port video servers u ACIHLACD 2IOO NISC e ACT ACLD 7100 PAL w ACT SED 2H20 NTC e ACIiSED 2130 PAL e ACT SEDO NISC ACT SEL 21305 PAL e ACT SED 21320T NTSC e ACISED H2UT PAL a ACI rSEL 2140 NTSC w ACIPLSED 2140 PAL w ACIISED 21405 HTISC u ACIiSED 24305 PAL a ACT SELIHA0T HTSC Zao DIDE Zai DIA MISC Zavo DIDA PAL zavio DOLLIE NTSC 4 Zavio DOLE FAL a ZavioPzl0A Zavio ESIZA Zavio F310E zavio PLOW zavio Palle zavio Poly a Zavio FEME u ZavioFSjlE aviorel s NTSC 4 zavioFP6l A PAL Zuvio hole MISC Zavio P5llEPFAL uvioE 2LlA NTSC x Zavio F7ILA PAL ZavioF 3lE s Zavio H6130 NTSC zavio M6150 PAL Zavid HEGI APPRO VS 2II B NTHO APPRO V5 211 BPAL APPRO VS 117T PAL APPEO VS Z IEET NTSC APPRO VS 311TE AS
52. city The size reduction of digital video data is called compression it is a mathematical algorithm called a codec that is applied to the data The algorithm carefully removes information that 1s less important for a human viewer Because information is lost inevitably the quality of the videosdf is affected There is a trade off between the quality of the video and performance of the system on the one hand and data size the compression technique and its parameter on the other hand The explanation below will help you to make the best choices depending on your specific needs and situation 5 1 Terminology and basic video technology This section provides an overview of the terms used in the following sections and the basic underlying technology It is important that you understand these concepts in order to understand the influence of different factors on quality and size A digital image consists of an array of image points called pixels The amount of points in horizontal and vertical directions is the image resolution Each image point has a certain colour and brightness attached to it and is represented inside the computer as a number If there are more points in an image higher resolution more detail will be preserved in the image but also the necessary space or bandwidth increases Digital video consists of series of digital images displayed one after the other Each image is called a frame and the speed at which images are d
53. corporate network Corporate Network Intarnal Network 4mm HTTP data TCP port 80 4 Command data TCP port 1518 ie u L jem Video data UDP ports 4096 4224 Firewall Web incoming Data Server DMZ Network The user is connected to the internet and wants to access a GuardNVR which is located on a corporate LAN Local Area Network The main concern is will the corporate firewall allow the incoming GuardNVR network traffic The client computer makes the initial connection to the GuardNVR server The firewall should allow data coming in to the corporate network to the GuardNVR The appropriate ports should thus be opened for incoming data Version 4 4 Series 2 5 Testing GuardNVR 2 5 1 Local client test A local client test is very useful to test whether the video server is running correctly on its own Because we don t use any external network facility no configuration in that direction can cause a live viewing problem Perform this test first of all to check the stand alone operation of the GuardNVR video server For local client testing follow the steps below l 2 On the desktop of a GuardNVR you ll find an icon Video Browser Double clicking this icon will open a Microsoft Internet Explorer window The IP address e g http 192 168 100 1 to where this Internet Explorer has to connect looks like http localhost guardnvr browser This is a standard way of telling Internet Explorer to
54. d leaking has fewer severe consequences It 1s even advisable to have an extra user account for each administrator which should be used for regular viewing Choose strong passwords A strong password is a password that is hard to guess by attackers people and software This helps to secure the product against brute force attacks trying all passwords Use the following guidelines The password should be at least 8 characters long Longer 1s better Use both CAPTIAL and small letters at least one of each Use both letters and figures or other characters at least one of each O O O There should be no connection whatsoever between the username and the password This includes copying parts of the username or having a semantically relevant meaning e g the password is the name of the user s wife Preferably the password should have no human meaning at all One of the prime ways for hackers to retrieve passwords is simply asking for it A hacker would pretend to be e g a support technician and ask you for the password In order to prevent this kind of attack we outline here the procedure for Quadrox support people regarding passwords of customers First of all by default Quadrox does not know any passwords of machines in the field Since we use the operating system for authentication there is no way in which we can retrieve a password for any reason The only way for us to know a password is if the customer voluntarily tell
55. dNVR server to another machine there is no restriction However please follow the guidelines for proper use to prevent problems Version 4 4 Series e For support issues where Quadrox support technicians take remote control to the Ji WebCCTV TCP port 3389 must be opened For Q Monitor service TCP port 5666 cdd has to be open In some exceptional cases it might be necessary to allow more applications open more ports This is technically possible however Quadrox strongly advises against this practice and will not give support on this functionality or any problems that originate from it 6 2 3 5 Allowing only known clients If you have a set up with a fixed number of known clients there is a possibility to only allow these clients based on their IP address No other clients will be allowed to access GuardNVR This would further limit the number of possible connection points and thus increase security This is only usable in a limited number of scenarios and can give rise to a number of logical problems Please contact Quadrox support for more information 6 2 3 6 Securing the applications When applying the restriction on applications with the firewall such as explained above the attackable points are effectively limited to those applications In the next step we should make sure that those applications themselves are secure Remote desktop doesn t have ways of automation This implies that only a human operator can use it not
56. etimes the term firewall refers to the machine performing firewall tasks This is confusing and in fact incorrect normally a firewall is not a piece of hardware but a program running on that hardware A router is a piece of hardware that embodies the physical connection between two different networks e g your local network and the Internet It redirects routes data so that it arrives at the correct place A router is a hardware device but its functionality is controlled by software that runs on the router Sometimes the routing functionality is provided by a proxy server bridge or gateway While these are not the same as routers they can be considered as such for the discussion in this document Router software can have firewall capabilities In other words the router software can have apart from its normal capability to connect two networks and redirect data the capabilities of inspecting allowing and denying certain network communication NN As an example most broadband routers ADSL SDSL cable modems etc nowadays have firewall capabilities and are also being used as such In the following schemes the firewall and the router are depicted as two different entities nodes on the network but know that they could be one and the same node in practical cases Tinca 2 4 6 2 1 Configuring router The router that forms the connection between the corporate network and the Internet needs to know which internal machine it ha
57. etter and Paths E Disk Management Format H E Services and Applications pe xen Re chvate volume Z ADisk 0 Saat Dynamic Dejete Volume ya ge D 74 53 GB 3 GB NTFS Online Properties y P age File Hel isk 1 b Dynamic 114 50 GB 114 50 GB Online Unallocated cp RoM 0 CD ROM E No Media 4 gt W Unallocated IB Simple volume Extending Hard Disk Volume Screen During this step it is possible that instead of the graphic shown above that you may get a graphic that displays Bootable C Bootable F Bootable D Bootable G You will need to remove everything from Drive 2 before you start the expansion To do this click on the bottom pane of the Disk Manager on each of the F and G partitions and select Delete Partition When you have no partitions on Disk 2 you may proceed to Step 12 8 The Extended Volume Wizard opens Click Next gt Extend Volume Wizard AA x Welcome to the Extend Volume Wizard This wizard helps you increase the size of simple and spanned volumes on dynamic disks You can extend a volume by adding space from one or more additional disks To continue click Next j Cancel Extend Volume Wizard Screen Version 4 4 Series 9 Inthe Extended Volume Wizard select Disk 1 in the Available listbox Click Add gt x Select Disks You can use space on one or more dynamic disks to extend the volume Select the dynamic disks you want to use and then click Add
58. for evaluation mejl Activation Screen Xou are able to enter the activation code during the installation during the first ely GuardNVR launch or even afterwards To get your Activation Code contact the Quadrox sales department Store your activation code somewhere or write it on a label stuck on the inside of your Server This code always stays the same and is needed again if reinstallation of the GuardNVR software is required 13 Select Restart the computer now and click Finish Version 4 4 Series 2 2 1 Trial mode You are able to use GuardNVR in trial mode To do so click Continue Trial during the launch of the GuardNVR web application in the Activation screen WebCCTV Activation Please activate vour copy of WebCCTV software Authorization Request AxmkeCde 000 L Don t show this message during the Trial period Continue Trial Cancel Activation Screen Trial mode is valid during 30 days starting from the initial installation After 30 days you won t be able to use GuardNVR and need to activate the software Contact the Quadrox sales department to get an activation code You can see the remaining trial days in the right top corner of the GuardNVR web application TRIAL MODE 30 daws let QTEST Administrator Tuesday 20 Feb 2008 15 56 31 To activate or upgrade your GuardNVR server go to Video Manager gt Info and click Update Enter your activation code in the window that appears and
59. hat best suits your needs L Zee Click the type of Setup vou prefer quebes poa s pes prat ag sono s poa rab ao ptas pod s poa o poa o6 KAT A Custom multiple servers lt Back Cancel Setup Type Selection Screen If Custom multiple servers is selected there will be three possible options Version 4 4 Series Video Server with User Interface Server default Both the video server and the web application will be installed on the unit Option Typical single server or first option in the Custom menu This 1s the default installation and recommended if you have only one GuardNVR system Video Server without User Interface Server Only the Video Server is installed This means you have installed the Web Application User Interface on another system Option Custom multiple severs User Interface Server without Video Server Only the Web Application is installed Ideally this web application will be used as the central web application for all the GuardNVR systems in your network Option Custom multiple severs You can choose one of the three options during the installation of your system by AN selecting Custom Ask your installer for more information if you didn t install the system yourself GuardNVR 4 1 0 0 Setup Setup Type Choose the setup type that best suits your needs Click the type of Setup you prefer 1 Video Server with User Interface Server default Desc
60. he support person to handle your question more efficiently All this information can be gathered by one simple click in the Video Manager gt Info gt Generate System report Save the file and send it to support 7 3 3 How to contact Quadrox If you are still unable to solve the problems and suspect that it 1s related to the GuardNVR products contact Quadrox as described in the Appendix B Contact Us USA E mail support quadrox be Telephone 1 888 QUADROX Europe E mail support quadrox be Telephone 32 0 16 58 25 85 Fax 32 0 16 58 25 86 3 4 How to allow remotely access to your GuardNVR by Quadrox support Sometimes to fix a problem with your GuardNVR unit the easiest way for Quadrox support is to take remote control of your GuardNVR Quadrox support will only attempt this after having been in contact with you through phone or email Remote Access to the GuardNVR is established with the help of the Quadrox Remote Assistence Tool VNC RDC Logmein or CoPilot www copilot com Version 4 4 Series 8 Appendices Version 4 4 Series Appendix A GuardNVR installation checklist Please check that you performed all steps listed below n Hardware connections 1 Connecting the power outlets to the GuardNVR cameras and the network switches 2 Establishing a network connection between all of the devices by connecting each of them to a network switch using UTP network cables Configuring the GuardNVR s IP
61. her network a logical combination of these two situations can be applied 1 A user with a personal firewall application on his computer wants to access a GuardNVR on the corporate network or on the Internet 2 There is a personal firewall application installed on the GuardNVR 2 4 5 Connecting a client 2 4 5 1 Minimum client requirements Operating system Windows XP SP3 Windows Vista Windows 7 e ell 64 bit Operating Systems are supported Hardware Intel Dual Core or higher 1024 MB RAM 128 MB RAM on the video card Software Internet Explorer 7 or higher Version 4 4 Series DirectX 9 0c VC 8 0 runtime library Media players and codecs Windows Media Player 11 Windows Media Formats 11 Some useful downloads are available in the System Downloads menu See the User wy Manual for more information In case you are using WebCCTV Network Video Servers NVS or have IP cameras that stream in MPEG or H 264 a codec also needs to be installed We advice you to install the Quadrox Codec Pack which can be found in the System Downloads menu See User Manual for more information or on the support pages of www webcctv com 2 4 5 2 Client configuration Hardware video acceleration In order to enjoy all the features of GuardNVR the hardware acceleration of your video card needs to be enabled 1 Right click on the desktop and choose properties 2 Select the Settings tab and click the Advanced butto
62. ibility of the installer Quadrox is not responsible for problems that originate from not keeping the machine up to date patches until the last release applied If such a problem occurs e g a virus Quadrox will recommend a full re installation 6 2 3 Network security The network is the main interface of GuardNVR through which an attack can occur That s why it is important to pay special attention to its security In accordance with our general security policy we will try as much as possible to limit the way in which the network can be used while not interfering with GuardNVR functionality There are several ways to limit the network Physical limitation dedicated network Limiting the number of connections LAN versus Internet Using only one network protocol TCP IP Allowing only traffic on the necessary network ports Firewall Allowing only known clients Limiting the functionality of the web server securing HS 6 2 3 1 Dedicated network versus integration with the corporate network Having a dedicated network for video surveillance adds an intrinsic level of security by physically eliminating access points for attacks This way you can easily have a safe and robust system The network becomes a safe entity in itself while if GuardNVR is incorporated in a more general network security should be built around the GuardNVR server A dedicated network also ensures that the video traffic doesn t interfere w
63. ice e g take the CD ROM out of the CD ROM drive O Adapt the BIOS settings to boot from the hard disk first The GuardNVR doesn t find a suitable storage device to boot from e No operating svstem 1s installed on the hard disk e The hard disk malfunctions O Check the cables which connect the hard disk to the motherboard O Contact your hardware distributor GuardNVR doesn t boot A hardware device malfunctioned and emits beep sounds The keyboard or mouse doesn t function Version 4 4 Series e The RAM memorv malfunctions O Check if the RAM memory is correctly inserted O Replace damaged RAM memory O Replace any RAM memory that is not compatible with the GuardNVR Contact your hardware distributor e Another component malfunctions O Contact your hardware distributor a The lights LED on the input device don t function e Cables not properlv connected O Make sure that the mouse or keyboard cable is firmly connected to the GuardNVR e Input device broken O Check the mouse or keyboard on another PC b The lights LED on the input device function but there is no reaction on movement Input device connected by PS 2 Reboot the unit Input device connected by USB Disconnect the device and connect it again e O e O 7 2 2 Monitor problems Problem The monitor is completely black The monitor displays an error e g No signal The monitor doesn t display correct colours
64. iption 2 VIdea Server without User Interface Server Both the Video Server and the 3 User Interface Server without Video Server Web Application User Interface will be installed on the unit This I the default installation and recommended if you have only one system Back Cancel Setup Type Selection Screen Version 4 4 Series 6 Choose the destination where GuardNVR will be installed and click Next If the folder not yet exists it will ask to create it Click Yes in order to create it 7 Choose the destination for movie storage in the next window Movies storage Choose destination location Select folder where Setup will install files m Please enter the location where you would like ta keep the recorded movie files rau may type in a new folder ar click Browse to select a different location This place should have a minimum size of TGE We suggest that vou allocate as much disk space as possible to maximize your recording time but in nia event should it be less than 1GB Movies folder C Program Files uadrox Guard A Movies Browse Available free disk space lin GB i b Amount of disk space to reserve for the recordings in GB 5 enter U for whole disk usage mejl Movies Storage Screen e why It is recommended to make a separate disk partition to store movies 8 In the same window you are able to choose the amount of the disk space reserved for movie storage by default 1 GB Gigabyte
65. is not absolutely necessary for smooth motion Because of this streaming at more than 15 fps is almost never useful and mostly serves to increase your bandwidth requirements In most cases even 10 or 12 fps suffice for a satisfactory viewing experience For recording frame rate is usually reduced further since nothing much occurs in the time period of 1 15 of a second A storage frame rate of 3 to 6 fps 1s enough for most practical applications Similar remarks about the relation between compression technology and frame rate hold as they did for resolution When using M JPEG frame rate has a direct influence on bit rate since each image is compressed separately When using MPEG H 264 or WMV the bit rate 1s set so frame rate potentially has an influence on quality rather then on data size Version 4 4 Series 5 2 4 Differential live streaming In order to further reduce the bandwidth requirements for live streaming Quadrox engineers have devised an extra algorithm that can improve the JPEG streaming for analogue cameras When using differential live streaming only the parts of the image that actually change visually are transmitted to the viewing component At the receiver side the parts of the image are recombined into a full image In terms of quality this form of data size reduction can hardly be noticed but the bandwidth is reduced drastically This allows us to stream high quality video over a lower quality bandwidth
66. isplayed is called the frame rate This number is indicated in frames per second fps If more frames are displayed higher frame rate objects in the video will move smoother but also the necessary space or bandwidth increases Each number in a computer is represented by a number of 1 s or 0 s called bits The amount of data that a digital video contains per second is called the bit rate This is usually expressed in kilobits 1024 bits per second kbps For uncompressed video the bit rate 1s calculated as Resolution x frame rate x colour depth amount of bits per pixel Example 5 fps of full DI PAL video Bit rate 768 x 576 pixels frame x 5 frames second x 24 bits pixel Version 4 4 Series 53084160 bits second 50 6 Mbps To illustrate the amount of data that this figure represents let s see how much uncompressed video we can record on a standard machine with a 250 GB hard disk Recording time 250 Gigabyte x 8 bits byte x 1024 Megabit Gigabit 50 6 Mbps 40474 seconds 11 2 hours This number needs to be divided by the number of sources cameras that we want to record on 1 system This is of course unacceptable for a modern video surveillance recorder which is why we need video compression When we stream live video the video data has to be transported over the network The capacity of the network to transport data is called bandwidth It is also expressed in kilobit per second kbps For network
67. ith other general data This potentially increases the performance of both GuardNVR and other applications on the network On the other side integrating the video network with the corporate network can potentially reduce the costs of installation and administration Both solutions are possible and endorsed by Quadrox The choice depends on your performance cost and security needs Version 4 4 Series 6 2 3 2 Connecting GuardNVR to the Internet When GuardNVR is in a LAN the number of network nodes from which an attack can originate is at most a couple of hundred When GuardNVR server is connected to the Internet this number rises to millions instead Connecting GuardNVR to the Internet dramatically increases the chance on an attack The choice of putting a unit on the Internet depends on the needs of the end user but if you do so please pay extra attention to the security issues mentioned in this document 6 2 3 3 Limiting the number of protocols By default the Windows operating system supports multiple network protocols An example is NetBios which is among other things the protocol used to share folders across the network To increase security Quadrox recommends disabling these protocols on a GuardNVR server Only one protocol is recommended to be enabled TCP IP This is the main protocol used on most of the current networks including the Internet and the only one needed for GuardNVR functionality Disabling other protocol
68. ked device GuardNVR utilizes two basic principles of the Internet Intranet technology e m GuardNVR works over the TCP IP network protocol which provides maximum 1 connectivity This means that the existing computer network infrastructure can be used eliminating extra installation expenses GuardNVR uses a web based user interface to view live images recordings etc More specific it uses Microsoft Internet Explorer Remote and Local Monitoring To remotely monitor the connected cameras the GuardNVR uses Web Browser technology To locally monitor video the GuardNVR also provides a local interface via a PC monitor directly connected to the GuardNVR This local interface allows an operator to see live video from the connected cameras without the need for additional client computers on a network Continuous Activity Based Recording By default a GuardNVR continuously records all images from all the connected cameras based on activity detection In this case only movement is recorded If there is no movement no recording takes place If necessary the GuardNVR can be set to record continuously Intelligent Storage Option GuardNVR uses a first in first out FIFO overwrite principle Once the disk is full the oldest images are overwritten Semi Continuous recording recording based on activity detection allows a GuardNVR to store pre and post alarm video Pre and Post alarm images are often more important than the
69. low the controls on this page As installation and execution of signed ActiveX controls a result the page may not o Add your GuardNVR to the trusted sites list display correctly Version 4 4 Series Browser returns e Internet Explorer has a proxy server enabled in the connection refused like Internet Options which blocks URLs like localhost message O Remove the proxy server from the Internet options Tools gt Internet Options gt Connections gt LAN Settings A message pops up The e Your firewall blocks GuardNVR signals connection was actively o Check whether all firewalls server and client refused by the side are correctly configured GuardNVR server 7 2 3 Camera problems Problem Possible causes and resolutions No or unstable images Camera not properly connected Check the connections network coax cable If the cable or connectors are damaged replace the cable O In case of analogue cameras check whether the cable is under voltage e Camera is turned off Connect the camera to a working power outlet Turn on the camera The image is out of focus Lens is not properly adjusted or trembles O Try to adjust the camera to show more a focused picture e Camera not properlv connected O See above for resolutions For other problems please check the documentation of the camera manufacturer 7 2 6 GuardNVR software problems Problem Possible causes and resolutions The buttons of
70. lp volume Layout Type File System status Capacty F SJ Bootable C Partition Basic NTFS Healthy Systemi 4 01 GB 7 Storage D Partition Basic NTFS Healthy Page File 461 75 GB 4 Storage F Partition Basic NTFS Healthy 252 08 GB 2 Computer Management Local I fil System Tools gg Event Viewer oe Shared Folders EA Local Users and Groups E Performance Logs and Alert iE Device Manager SEET Storage EH EX Removable Storage Disk Defragmenter Disk Management 4 EA Services and Applications Disk 0 Basic WA Bootable C 465 7b GB j 4 01 iB NTFS Online i Healthy System Disk i Basic Storage Fj 232 88 GB 232 88 GB NTFS Online Healthy E d EB Bl Primary partition SS E To add this new volume in the WebCCTV application check 3 3 4 Storage Manager in the User Manual Version 4 4 Series 4 1 2 2 Single Disk Extension Before proceeding make sure you followed all steps from chapter 4 1 2 Configuring added hard disk Please follow now the steps below 1 Right click Disk 0 and select Convert to Dynamic Disk from the popup menu iB Fie Action view Window Help le e mim m mE l Computer Management Local Volume Layout Type File Sy status Capacity Free Space Free Fa E jil
71. minimum sizes For easier access you can assign a drive letter or drive path to your partition Maxium disk space in megabytes MB 238473 Assign the following drive letter F Minimum disk space in MB 8 Partition size in MB C Do not assign a drive letter or drive path lt Back Cancel lt Back Cancel Version 4 4 Series 4 Select Perform a quick format and assign a Volume Label Then click Finish New Partition Wizard F XI x Completing the New Partition Wizard You have successfully completed the New Partition Wizard Choose whether you want to format this partition and if so what settings you want touse New Partition Wizard Format Partition To store data on this partition you must format it first You selected the following settings C Do not format this partition Disk selected Disk 1 Partition size 238473 MB Drive letter or path F File system NTFS Allocation unit size Default Volume label Storage ka Fuck format Yes Format this partition with the following settings File system NTFS m Allocation unit size Volume label s toragel IV Pelo a quick format To close this wizard click Finish der compression lt Back Cancel lt Back Cancel Your hard disk was added If everything went fine you will see a screen similar to the one below Ei Computer Management p 1D x ia Fie action View window He
72. n Background Screen Saver Appearance Web Effects settings Display Screen area Less More 99090251 EJNOEJA 44645 on NVIDIA GeForce Mawe 400 1152 by 364 pisels Colors True Color 32 bit NUN 1 le Advanced OF Cancel Apply Display Properties Screen Version 4 4 Series 3 Choose the Troubleshooting tab and put the hardware acceleration to Full 9909023169NO0KI4 44645 and NVIDIA GeForce MX M x Color Management EA GeForce MXJMX 400 General Adapter Monitor Troubleshooting 0 Are you having problems with your graphics hardware These settings control how Windows uses your graphics hardware They can help you ta troubleshoot display related problems Hardware acceleration Manually control the level of acceleration and performance supplied by your graphics hardware Use the Display Troubleshooter to assist you in making the change pbc nso cea coo AA Hardware acceleration Mone All accelerations are enabled Use this setting if your computer has no problems Recommended Troubleshooting Tab Screen 1 Sometimes the support department will ask you to put this setting to None in order to A customize your system for particular use scenarios Firewall If you have a personal firewall configure it according to chapter 2 5 4 The ports for outgoing connections should be opened 1 A personal firewall is included in Windows XP Service
73. n order to be able to access the unit via remote desktop If this port needs to be changed follow the steps below l 2 B En e di Logon as Administrator Double Click the Support folder from the Windows desktop and select RegEdit by double clicking Proceed through the following path HKey Local Machine 5System Current Control Set Control Terminal Server gt Winstations gt RDP TCP Select RDP TCP After selecting RDP TCP scroll down the list in the right pane until you come to Port Number Double click Port Number to Edit On the pop up screen select Decimal under Base and then enter the desired value in the Value box Click OK to confirm Be sure to enter this value in the port forwarding section of your router A system reboot is typically required after making registry changes Check also your firewall settings The new port must be added to the exception list 4 4 GuardNVR power on after power failure To adjust the GuardNVR server to power on again automatically after the power failure you must configure the BIOS to go to previous state after power loss This can be done by entering the BIOS during the initial stage of the machine booting 4 5 Configuring audio over the Internet GuardNVR supports specific audio functions for the following brands d Axis Listen in and speak o M1031 W M1054 o P1311 P1343 E P1344 E P1346 E P3301 V P3304 V P3343 V VE P3344 V VE P5534
74. nce of the encoding machine will be lower less streams more CPU usage In general there is a big difference in performance between doing the compression on the recording device and doing it on the camera or any other specific compression hardware e g a network video server The latter is highly recommended When choosing a particular compression technique there may be other considerations For instance WMV video can be played on any PC running the Windows operating system and on most other devices with video capabilities e g PDA phone etc Quadrox recommends e Ji 1 For analogue cameras connected to an internal capture board use WMV7 2 For network cameras and network video servers use the native format in which the device streams no recompression on the recorder The chosen compression technique also has an influence on the following discussion 1 For intra frame codecs MJPEG the quality is usually set by a parameter As a consequence frame rate and resolution have a direct influence on the resulting bit rate 2 For inter frame codecs the bit rate is usually a parameter As a consequence frame rate and resolution don t have a direct influence on storage and bandwidth requirements although they might have an influence on the quality of the resulting video This means that when the bit rate increases the resolution will decrease as well as the frame rate All these parameters together produce a better im
75. ne for protection against hackers viruses malware and other forms of electronic attacks Quadrox will not support any problems that arise from not complying with the guidelines and policies in this chapter This chapter is structured in three major parts First the guidelines for proper use of GuardNVR are explained GuardNVR is a dedicated system that should be used solely for the purpose of video recording and surveillance Secondly the details of the security policy are outlined To sum it up in a single sentence the policy amounts to this We will lock down GuardNVR as much as possible leaving as few places as possible where an attack could occur and securing the remaining places as much as possible We will provide you with information about how we lock the machine and how you can open it if necessary As mentioned above Quadrox will not support this any further Thirdly some additional ways to recover from errors are explained for your convenience 6 1 Proper use of GuardNVR GuardNVR is a dedicated system that should be used solely for the purpose of video recording and surveillance Since the GuardNVR server has Windows XP Vista as its operating system it can be accessed locally and used as a normal PC There are several precautions which prevent improper working of the system GuardNVR software should be used in conjunction with dedicated software i e such usage should be agreed to with Quadrox or with software that doe
76. nually configured The required values include the following An IP address for each network adapter installed on the computer The Subnet mask corresponding to each network adapter s local network Version 4 4 Series a In order to facilitate remote connections to GuardNVR it is recommended you use a static IP address To manually configure an IP address on Windows XP follow the steps below d Click Start gt Settings gt Control Panel In Control Panel select Network and Internet Connections On the Network and Internet Connections sheet select Network Connections In Network Connections right click the local area connection that you want to modify Select Properties On the General tab of the Properties sheet select Internet Protocol TCP IP Click Properties On the General tab of the TCP IP Properties sheet select the Use the following IP address option Enter the IP address subnet mask and default gateway for the selected adapter in their respective text boxes The network administrator must provide these values for individual users based on the IP addressing scheme for your site The value in the IP Address text box identifies the IP address for this network adapter The value in the Subnet Mask text box is used to identify the network ID for the selected network adapter If needed the DNS server address can be entered also Click OK to save the IP addressing information Click OK to save the connection p
77. o the two situations in which a GuardNVR is accessed over the Internet The blue yellow and red arrows in the following diagrams indicate the direction of the initial network connection request and thus the direction in which the ports should be opened in the firewall Situation 1 A user on a corporate network or at home behind a broadband router wants to access a GuardNVR on the Internet Corporate Network AA mA 49 z9 internet GuardNVR Server Internal Network Home 852 b HTTP data TCP port 80 Video data UDP ports 4096 4224 ay Firewall Web TS Outgoing Data Server i l i i I i i i i i i l Command dala TCP port 1518 i l i l i i The user on a corporate network wants to access GuardNVR over the Internet The main concern is will the corporate firewall allow the GuardNVR network traffic The client computer makes the initial connection to the GuardNVR server The firewall should allow data going out of the corporate network to the GuardNVR The appropriate ports should thus be opened for outgoing data Note that not all of the UDP ports are used all the time However since the GuardNVR software assigns them randomly the exact ports cannot be known beforehand The network administrator should open the full range of UDP ports Version 4 4 Series Situation 2 A user on the Internet wants to access a GuardNVR on a
78. o to My Computer and double click on the drive icon that corresponds to your CD ROM 3 Wait while installation procedure is loading and click Next button in the screen that appears Carefully read the License Agreement and click Yes if you agree 5 Fora default installation select Typical For a custom installation select Custom Click next If you selected custom you need to define the type of installation in the window that appears and click Next There are three possible options Video Server with User Interface Server default Both the video server and the web application will be installed on the unit This is the default installation and recommended if you have only one GuardNVR ell svstem Video Server without User Interface Server Only the Video Server is installed This means vou have installed the Web Application User Interface on another svstem User Interface Server without Video Server Only the Web Application is installed Ideallv this web application will be used as the central web application for all the GuardNVR svstems in vour network You have to choose one of the three options during the installation of your system Ask your installer for more information if you didn t install the system yourself GuardNVR 4 1 0 0 Setup Setup Type Choose the setup type that best suits your needs Click the type of Setup vou prefer 1 Video Server with User Interface Server default Descr
79. oblem Contact your Network Administrator If you see the text Destination host unreachable the IP address settings of either the client computer or the GuardNVR is inconsistent different subnets Contact your Network Administrator Version 4 4 Series Documents and amp 5ettings sander goossens HEHREMT ping uehcctu Pinging webecty 192 168 222 103 with 32 bytes of data Reply from 192 168 222 163 hytes 32 time lt ims TTL 126 Checking Physical Connection Screen 2 5 3 Remote client test For remote client testing follow the steps below 1 Open a Microsoft Internet Explorer window 2 Fill in the IP address e g http 192 168 100 1 guardnvr or domain name e g http guardnvr mycompany com guardnvr in the address bar 3 When accessing the GuardNVR from a specific client computer for the first time Internet Explorer will ask you to install and run an ActiveX component Video Viewer Component Follow the on screen instructions to install the component If you have problems installing the ActiveX please make sure first that you have T added the server to the trusted site list of Internet Explorer 4 A welcome screen should now appear and you will be prompted for a Login and Password After filling in Logon and Password you should be logged on to the GuardNVR Web Application http 192 168 100 1 guardnvr is the factory default IP address for the EU version of GuardNVR For US customers the f
80. one 1 888 QUADROX Europe E mail support quadrox be Telephone 32 1 54 80 24 45 Version 4 4 Series Camera protocols supported by WebCCTV v 4 4 2 0 Updated om 16 August 2010 IP cameras ACTI w Ach ACLD 2100 PAL u ACIiIACD 2100 Wisc u ACT ACHI 101i w ACILACM 1100 ACTI ACM 11D0P ACIIACM IID0iINM a AC ILACHI 11001P w ACH ACM 1111N w ACIIACM 1111F ACILIACMH 1231 ACTI ACHE a ACTILACHT 1310 sw ACT ACKLI310P ACT ACMA lslily s ACTIACHEISIIP amp ACTIACM 1431h ACT ACME1435iP ACT ACHE 132 ACT ACM 1452P e ACT ACHH ISLL ACT AG l 3001 AC ACKESOEL ACT ACHES 100 8 ACT ACE ACTI ACUCN 3101N ACTI ACHC SIDIP ACTI ACH 3 11N u AUCIIACNH 311iP amp JACIIACNH 3211N w ACIIACHhHC 32117FP amp ACT ACM 23311N ACIIACM 3311P 4 JAACTIACNHI 2401 amp ACT ACHES411 e ATI AGC l 3511 ACT ACM 3601 w ACI ACHE3603 ACTI ACH 3701 ACTIIACMH 3 703 e ACT ACMT4000 ACTIACHE4001 amp ACT ACMH 4100 NTS amp ACT ACNH 100 PAL sw ACT ACN 4 700 s ACT AC MI ACT ACHAI ACT ACMESOOL amp ATI ACHESSiL AQT ACE e ACTIACH 36il s ACH ACM 370LP u ACT ACID ACTI ACM 357117J ACIILACNH 371i1P ACILAUCM 7411 ACTI ACHAM ACTI ACH 8711 ACTI ACM 8511 HTC ACTI ACM S511 PAL ACT CAM 5200ETI ACTi CAM 5200HP ACT CAMC S201 EE ACT CAM 3201 HP ACTI CAM 5220HEN ACTI CAM 5 HP ACT CANC S 1EEM ACTI CAM 3527 HP ACTI C
81. ong or short Are they high pitched or low Is the GuardNVR making any unusual noises Write down what you hear Record your observations so you can describe them to your dealer Version 4 4 Series 7 2 Solutions for common problems 7 2 1 Start up problems Problem Nothing shows up on the monitor when you try to start GuardNVR GuardNVR doesn t Switch on GuardNVR boots from another storage device then the hard disk e g CD ROM No system disk is displayed Version 4 4 Series Possible causes and resolutions Monitor problem Check the section on monitor problems Boot problem Check the rest of this section This is probably caused by a lack of power e Cable not connected or damaged O Make sure that the power cable is firmly connected to the GuardNVR power supply and to a working power outlet O If the cable is frayed or damaged replace it O If the cable connectors are dirty wipe them with cotton or a clean cloth e Power outlet isn t operational O Contact the building manager Power outlet doesn t have the correct voltage O Adapt the jumper switch on the power supply to match the power outlet voltage e Power supply is in safety mode because the GuardNVR overheated O Let the unit cool down and try again Locate the source of the overheating and eliminate it e Power supply is broken O Contact your hardware distributor The BIOS settings are not appropriate O Remove the storage dev
82. or Remote Desktop Connection ell If the Video Server is monitored bv the Quadrox Monitoring Department TCP Port 5666 needs to be opened A firewall can be placed on several positions in the network The most common place is at the edge of the corporate network or in other words between the corporate network and the Internet Recently it also became popular to place a firewall to protect the network traffic from a single computer A firewall that 1s placed between the computer and the network is referred to as a Personal Firewall application In practice a corporate network firewall is often integrated with the router connecting the LAN and the internet For more information on routers see the section on connecting the GuardNVR to the internet A personal firewall is software running on the computer that it protects Personal firewall applications can be installed separately but are also included in the Windows XP operating system Service Pack 2 or Vista and in many virus protection software packages There are several scenarios where firewall configuration is necessary 1 A user on a corporate network or at home behind a broadband router wants to access a GuardNVR on the Internet 2 A user on the Internet wants to access a GuardNVR on a corporate network These situations are explained in more detail in the section on how to connect your GuardNVR to the internet If a user on a corporate network wants to connect to a GuardNVR on anot
83. plorer Ce X e http 127 0 0 1 webcctv ideo default asp sj 91 X hive Searc h Ue Be BR webcctv Video Browser fh BB meh Pee v Tod v YI This website wants to install the Following add on video Client Component From QUADROX NY IF you trust the website and the add on and want to install it click here T Add your video server as a trusted site To install the Video Server Client Component you need to have Administrative Rights Internet Explorer 6 or higher A dte andinss Aine Videns Somme 7 Click on the yellow bar at the top as a trusted site We advise youto ki emporarily disable Antivirus e Click Install ActiveX Control from the dropdown canners g This site might require the Following Activex control videa Client Component From Quadrox Nakisi bera bo ine Install ActiveX What s the Risk Information Bar Help Click Install when the security Warning pops up Internet Explorer Security Warning Do you want to install this software m Name Video Client Component Publisher Quadrox NV More options GET Don t Install While Files From the Internet can be useful this file type can potentially harm your computer Only install software From publishers you trust What s the risk No yellow bar No Install ActiveX Control option Installation not succeeded Click here EJ Done J Trusted sites 100 4 ActiveX Installation Screen If necess
84. quire help from your installer If you find you need to consult your dealer or other consulting person be prepared to describe the problem in as much detail as possible 7 1 1 Preliminary checklist Consider the simplest solution first The items in this section are easy to fix and yet can cause what appears to be a serious problem Make sure you turn on all peripheral devices This includes your printer and any other external device you are using Before you attach an external none USB device shut down the GuardNVR When you turn the GuardNVR back on it recognizes the new device Make sure all options are set properly in the corresponding setup program Check all cables Are they correctly and firmly attached Loose cables can cause signal errors Inspect all connecting cables for loose wires and all connectors for loose pins Check that your CD DVD ROM 1s correctly inserted Version 4 4 Series 7 1 2 Analyzing the problem Sometimes the system gives clues that can help you to identify why it is malfunctioning Keep the following questions in mind Which part of the system is not operating properly keyboard hard disk drive optical media drive or display Each device produces different symptoms Is the system configuration set properly Check configuration options Do any indicators light Which ones What colour are they Do they stay on or blink Write down what you see Do you hear any beeps How many Are they l
85. ription 2 Video Server without User Interface Server Both the Video Server and the 3 User Interface Server without Video Server Web Application User Interface will be installed on the unit This is the default installation and recommended if you have only one system Back Cancel Setup Type Selection Screen The following pictures give you an idea how it works Version 4 4 Series streams Login Video Server Client Browser Browser ee Activex ik Activex IIS Web Server Video Server Client Web Pages Web Pages Browser Browser ie Activex is Activex Video Server Client Browser Browser le Activex a tee Activex Legend Web Pages Streams Login Centralized IIS Server on separate unit streams Login Video Server Client Browser Browser ir Active ie Activex Video Server IIS Web Server Client Web Pages Browser Browser gt lt Activex de ActiveX Video Server Client Browser Browser es ActiveX gt es ActiveX Legend Web Pages Streams Login Centralized ITS Server on a Video Server Let us explain how this works in reality Version 4 4 Series If you have multiple Video Servers installed and have installed a centralized IIS server On one of the Video Server or even on a separate PC then you can connect to each Video Server by connecting first to
86. rom within the network or the static IP address if accessed from outside the network If this port needs to be changed follow the steps below 1 Logon as Administrator 2 Double Click the Support folder from the Windows desktop and select Internet Information Services by double clicking 3 Proceed through the following path lt Computer Name gt local computer gt Websites and right click Default Web Site Select Properties 4 Under the Web Site tab you will find a section Web Site Identification Change the TCP port to the desired value and click OK to confirm When you make a change to a TCP port other than port 80 there are some implications that must be taken into account u When you access GuardNVR locally by selecting Video Browser from the desktop the link http localhost guardnvr browser is launched This link with have to be renamed as follows if a value other than port 80 is used http localhost xx guardnvr browser where xx 1s the value that you selected When you access GuardNVR from Internet Explorer remotely you would do so by selecting http xx xx xx xx which is your static IP or internal IP address assuming you Version 4 4 Series are using port 80 as the default When you change to a new value you must now enter http xx XX XX XX VV where yy is the new TCP port setting 4 3 3 Changing remote desktop port GuardNVR ships with the default remote port set to 3389 that should be forwarded in your router i
87. roperties For Vista users please check the OS manual The configuration differs slightly but the idea behind the configuration stays the same 2 4 4 Firewall configuration The following ports need to be opened for connections going towards the GuardNVR 1 TCP Port 80 Web application 2 TCP Port 1518 Control connection 3 UDP Ports 4096 till 4223 Video streaming 4 TCP Port 3389 Remote Desktop connection Optional Frequently asked by support when you have an issue 5 TCP Port 5666 Q Monitor Service RTP uses two UDP ports per stream versus one in the old streaming format in versions prior to V4 0 0 0 one for RTP the video stream itself and one for RTCP QoS signal stream limiting the software to a maximum of 64 concurrent streams This number can be limited e g for security purposes or extended using the Settings gt Network settings page In that case Quadrox recommends you to open a number of spare ports to avoid switching issues e g 4 ports extra The first port in the range should be even Like all applications which communicate over networks GuardNVR uses communication channels to pass data commands video web pages etc back and forth The network language that the GuardNVR uses is called TCP IP This is not a unique language but a Version 4 4 Series family of related network languages called network protocols These TCP IP protocols are the network protocols used on the Internet and on most
88. s The default Internet Time Server is time windows com however you can use other time servers for synchronization such as those provided below time nist gov IP address 192 43 244 18 utcnist colorado edu IP address 128 138 140 44 Make sure that there 1s no computer in the network with the same IP address 2 3 5 Changing keyboard settings Follow the steps below In Control Panel in the left upper corner click the link Switch to Classic view When in classic view select Regional and Language Options from the right hand list In the Regional and Language Options dialog select the Languages tab When on the Languages tab click the Details button The following window appears Version 4 4 Series Text Services and Input Languages Settings Advanced Default input language Select one ofthe installed input languages to use when vou start vour computer English United States US Installed services Select the services that you want for each input language shown in the list Use the Add and Remove buttons to modify this list English United States Keyboard US Russian Keyboard Russian Remove Add Preferences Language Bar Key Settings OK Cancel Keyboard Settings Screen In the Text services and Input languages dialog add the desired keyboard layout After adding the new keyboard layout delete the other keyboard layouts Use the
89. s are available in the System Downloads menu See the User da Manual for more information Version 4 4 Series gt Some useful downloads are available in the System Downloads menu See the User eu Manual for more information 2 Getting started This chapter provides information to get you started using your GuardNVR It covers the following topics GuardNVR IIS Split Installing GuardNVR Starting up for the first time GuardNVR in the network Testing GuardNVR 2 1 GuardNVR IIS Split As stated before the GuardNVR application is a real web application which increases the flexibility and connectivity considerably This web application is managed by IIS Internet Information Services which 1s installed on a computer of choice which can run IIS Versions prior to version 4 0 8 0 only have the ability to install IIS on the Video di Server itself By having the option to install the web application by using HS onto a computer of choice it is possible to simplify the connection and scalability of the global security installation as the server itself and the web application don t have to be installed on the same unit In the beginning of the installation you will be able to choose whether to use the split functionality or not You must choose one of the options typical or custom The Typical single server option will install the web application and the video server on the same machine Setup Type T Choose the setup type t
90. s in the GuardNVR web application the first time a client machine accesses this web page with Internet Explorer the ActiveX needs to be downloaded and installed on the client machine At this stage there are several potential problems for the installer to be aware of The Windows user account under which this web page is accessed doesn t have enough rights to install the ActiveX component on the client system This results in not seeing images at all The security settings of Internet Explorer prohibit the installation of the ActiveX Add the site to the Trusted sites before installing the ActiveX Spyware blockers or anti virus programs don t allow the installation of an ActiveX on the client machine The Video Viewer ActiveX utilizes various other Windows System components If any of these system components are incorrectly installed or not present at all the ActiveX will fail to install or work incorrectly It is important that the ActiveX installation is monitored carefully This has to be WN performed only once during the first time that the GuardNVR web application is accessed If something goes wrong during this installation a user can end up with an incomplete installation of ActiveX Version 4 4 Series The installation of the Video Client Component is semi automated When connecting the first time to GuardNVR a special screen will be shown Please follow the instructions f WebCCTY Video Browser Windows Internet Ex
91. s in the display properties Right click on the Desktop choose Properties Go to the Settings tab and set the color depth to 24 32 bits e Wrong combination of graphics controllers and or drivers O Contact Quadrox support PTZ supporting camera Problem with camera configuration source numbering doesn t have PTZ O Delete all IP devices Add them again using the Camera Wizard Make sure to add the cameras per brand and per type not alternating different brands or types Version 4 4 Series 7 3 If you need further assistance If you require any additional help using your GuardNVR or if you are having problems operating the GuardNVR you may need to contact Quadrox for additional technical assistance 7 3 1 Before you call Some problems you experience may be related to software other than GuardNVR or the Operating system It is important to investigate other sources of assistance first Before contacting Quadrox try following Review troubleshooting sections in the documentation for other software and peripheral devices u f a problem occurs when you are running other applications consult the documentation for that software for troubleshooting suggestions Consult the dealer you purchased software from This way is the best source for current information and support 7 3 2 Collecting the necessary information When you contact Quadrox for technical support you will be asked to provide the following information Ple
92. s prevents attacks that use them and it is in that sense a good measure to increase security Furthermore it prevents the unit from broadcasting or in other words constantly yelling its position to the rest of the network This makes it more difficult for an attacker to find the unit on the network which again increases security In some exceptional cases it might be necessary to enable these protocols again e g to backup video through shares This is technically possible the protocols are disabled not removed However Quadrox strongly advises against this practice and will not give support on this functionality or any problems that originate from it 6 2 3 4 Firewall A critical element in GuardNVR security 1s the firewall A firewall is a piece of software that basically allows only a limited number of applications to use the network GuardNVR may use Microsoft firewall which is enabled by default in the Microsoft XP SP2 and Vista operating system It is a basic firewall with limited functionality but none the less effective for our goals Only the following applications are recommended to be allowed Web server needed for the web application IIS TCP port 80 GuardNVR video server software OPServer and OPVWSYS TCP port 1518 and UDP ports 4096 4223 Remote desktop needed for remote administration and support This is only valid for connections that are made to GuardNVR For outgoing connections connections made from Guar
93. s to send network traffic to For example a client machine on the internet requests a connection on port 1518 the port for GuardNVR video commands using the public IP address of the router The router then needs to know to which device on the corporate network it needs to send this connection request in this case the GuardNVR So the router needs to know the local IP address on the corporate network of the GuardNVR Configurations for different brands and models of routers in the field can be found in Web Resource for Router Configuration and Setup http www portforward com routers htm Version 4 4 Series Networking Tips http www portforward com network htm If you don t already have a router you will need to purchase one and configure it as part of you network Useful commands ipconfig utility to see computer IP properties ipconfig release release the current IP address need DHCP enabled ipconfig renew renew the IP address by telling the router that 1t needs DHCP enabled ipconfig all show all IP config properties ipconfig 2 show help on IP config ping utility to test the connection with other IP address ping 192 168 123 254 attempt to ping IP address by sending a small packet ping t 192 168 123 254 continually ping IP address until you close command window or hit Ctrl C DHCP Dynamically assign IP address to requesting devices e g computer camera This means when
94. s us If it is necessary for Quadrox support to have the password in order to give assistance the support technician will ask the customer to call the general Quadrox support number or use the official support 2 quadrox com be address This way the customer is sure that he tells the password to the correct person When you have the slightest doubt about the authenticity of the support person the requested way of communicating the password or the telephone number given to call please don t hesitate to call Quadrox support on the following number 32 0 16 58 25 85 For USA customers please call 1 888 QUADROX The Quadrox support personnel will not save or keep passwords in any way For optimal security you should change the password after a support call or in general after revealing the password to anyone who normally doesn t have access Default passwords should be changed as soon as possible preferably even before GuardNVR is put on the network Otherwise attackers can gain access to the system using easily retrievable passwords It s like locking the door but leaving the key in the lock Version 4 4 Series 6 2 2 Windows security updates To keep your system secure it is important that you keep it up to date This will prevent an attacker from using vulnerabilities that have already been removed by Microsoft Quadrox is not responsible for keeping the installed GuardNVR software and Windows OS up to date This is the respons
95. se ports change when the default ports are changed in the GuardNVR settings Checking the Internet connection b 9 3 Version 4 4 Series Appendix B Contact Us Quadrox is a leading provider of Digital Video Internet infrastructure management solutions enabling companies to leverage the Internet to deliver better physical security and more powerful and cost effective Digital Video applications and services to their customers employees and business partners The Quadrox GuardNVR product family provides an efficient and reliable infrastructure by which enterprises can distribute update and manage video sources and content over corporate intranets extranets and the Internet Corporate headquarters Belgium Address Quadrox Int Boortmeerbeeksebaan 11 B 2820 Bonheiden Belgium Telephone 32 1 54 80 24 45 E mail info quadrox be USA Address Quadrox US 900 Warm Springs Road Ste C102 Henderson Nevada 89011 Telephone 1 702 564 6340 Toll Free 1 888 564 6340 Fax 1 702 564 6341 E mail info quadrox com Technical support Quadrox is committed to providing you with the best overall product experience This includes intuitive technical products and flexible options to fit your support needs Our products are designed with superior quality and ease of use in mind but we understand that 1ssues do arise from time to time that need the backing of our support resources USA E mail support quadrox be Teleph
96. sically and after that logically add new storage space The example focuses on adding one extra hard disk inside a GuardNVR Ser ver with an Windows XP OS Other configurations are similar 4 1 1 Adding hard disk In order to add a hard disk to the GuardNVR follow the steps below l Make sure the GuardNVR is turned off completely by removing the power cable from the power supply at the back of the GuardNVR Remove the top cover Place the additional hard disk near the old one in the special tray Connect one side of a flat IDE cable to the second hard disk and the other side to the second IDE slot on the motherboard In case of SATA the procedure is similar Connect power cable to the hard disk Check the proper setting of the hard disk jumper Both hard disks have to be configured as master when connected to two different IDE cables If they are connected to the same IDE slot the main hard disk 1s a Master the additional hard disk should be Slave Please set the jumper to the Slave position This step can be skipped if you use SATA To correctly configure the jumper settings please visit the web site of the respective Hard Disk manufacturer HITACHI www ghst com MAXTOR WWwW maxtor com SAMSUNG www samsung com SEAGATE www seagate com WESTERN DIGITAL www westerndigital com Close the top cover Turn on the power of the GuardNVR and make sure that the message that a new hard disk drive is detected appears Normally you will be
97. sk Management in the left pane In the right pane you see the original disk Disk 0 with 2 partitions Bootable and Storage Version 4 4 Series and the new disk Disk 1 which is Unallocated and still Unknown In case the disk is not yet initialized see screenshot initialize the disk by clicking right on Disk 1 and selecting Initi ix m File Action View window Help ed ox amp m m e m Computer Management Local H jil System Tools FI Fa Event Viewer H 6 Shared Folders E E Local Users and Groups 2 0 Performance Logs and Alert i 3 Device Manager volume Layout Type File System Fault T amp Bootable C Partition Basic NTFS Healthy System 4 01 GB 747 MB 18 95 No C3Storage D Partition Basic NTFS Healthy Page File 461 75 GB 446 32 GB 96 No E Sal Storage FF Removable Storage 00 Disk Defragmenter a Disk Management 1 21 EH Ta Services and Applications Disk 0 Basic Bootable C Storage D 465 76 GB 4 01 GB NTFS 461 75 GB NTFS Online i Healthy System Healthy Page File T amp 9Disk 1 Unknown 232 88 GB 232 88 GB Not Initialized Unallocated zSJCD ROM 0 ram F Fi 4 gt Bi Unallocated IM Primary partition A Computer Management Screen 5 In case the disk is not yet initialized see screenshot above initialize the disk by clicking right on Disk 1 and selecting Initialize Disk Initialize Disk P Emu
98. sn t cause A high CPU and memory load on the GuardNVR server i e CPU consumption memory of all types consumption etc which could hinder the proper working including video quality and could shorten the uptime of GuardNVR server software The installation of viruses spyware adware malware and other forms of software that form a threat against the health of GuardNVR server software GuardNVR server software malfunction if such consequence is known beforehand The precautions put above will help to increase the security and ensure proper functioning of GuardNVR throughout its lifetime Version 4 4 Series 6 2 Security policy At the start of this section let s repeat the basic premise of the GuardNVR security policy Lock down GuardNVR as much as possible leaving as few places as possible where an attack could occur and secure the remaining places as much as possible Locking down the GuardNVR means that you should try to prevent malicious attacks on GuardNVR by not giving attackers hackers viruses etc the possibility to exploit weaknesses in the system GuardNVR uses the Microsoft Windows XP Vista operating system Like any other operating system including Linux and other Unix variants or any software for that matter this operating system is not perfect It contains certain weaknesses that could be used to get unauthorised access to the machine Generally speaking Windows XP Vista is a ver
99. so be connected directly to the GuardNVR when a digitizer T card is present on the GuardNVR Version 4 4 Series 2 4 2 Connecting GuardNVR to the local network When you start your GuardNVR system your operating system detects your network adapter and automatically starts the local area connection Unlike other types of connections the local area connection is created automatically and you do not have to click the local area connection in order to start A local area connection is the only type of connection that is automatically created e uy and activated To establish connections of another type follow the steps below 1 Click Start gt Settings gt Control panel gt Network connections 2 In the Network connections window click File gt New connection You ll see the following window New Connection Wizard Welcome to the New Connection Wizard This wizard helps you Connectto the Internet Connectto a private network such as your workplace network To continue click Next Network Connection Wizard Screen Follow the prompts the network connection wizard provides to define your unit in the network gt For obtaining more detailed information about your network settings please contact uy your system administrator or check the OS manual 2 4 5 Assigning IP address If you cannot use DHCP or APIPA for IP address and subnet assignment the IP address for the Windows OS based client must be ma
100. streaming the rate at which video is transported is more important than the total amount When storing video on a hard disk or other storage device the total storage time is limited by the capacity of the disk This capacity is determined by the total amount of data that a disk can contain This is expressed in megabyte or gigabyte e a Please note that for streaming we use kilobit while for storage we use megabyte Version 4 4 Series 5 2 Factors that influence bit rate and video quality There are several factors that have an influence on the amount of data bit rate the quality of the video and the performance of the video recorder The most important factors are explained in this section 5 2 1 Compression technique codec The biggest influence on quality and data reduction comes from the algorithm that is used to compress the video Over the years many algorithms have been conceived but they can be roughly categorized into two groups 1 Intra fame coding each frame is compressed independently of the other frames e g MJPEG 2 Inter frame coding since frames are usually very similar this information is used to further reduce the video size e g WMV MPEG H 264 Inter frame MPEG like coding can lead to a bigger compression typically up to 10 times more video for the same size resulting in more storage or less bandwidth requirements for the same quality However the calculations are more complex so the performa
101. tem services may require you to restart your computer before the changes will take effect Version 4 4 Series The required files are already installed on your hard disk Setup can use these existing files or Setup can recopy them Fram our original windows CD ROM ar From a network share an Would you like Ea skip file copying and use the existing files If vou click No vou will be prompted ta insert your Windows CD ROM ar to supply an alternate location where the needed files may be Found Click OK to save the Regional and Language Options changes 2 3 6 Adjusting screen resolution To adjust the screen resolution follow the steps below Click Start gt Settings gt Control panel gt Display On the Settings tab under Screen resolution drag the slider and then click Apply When prompted to apply the settings click OK Your screen will turn black for a moment Once your screen resolution changes you have 15 seconds to confirm the change Click Yes to confirm the change click No or do nothing to revert to your previous setting Display Properties ajx Display Plug and Play Monitor on NVIDIA GeForce MMe 400 Colors True Color 32 bit EN NEN 1024 by 768 pixels Troubleshoot Advanced Display Properties Screen A higher screen resolution reduces the size of the items on your screen and increases the relative space on your desktop Your monitor and video
102. the password is case sensitive e Incorrect kevboard settings O Type Ctrl Shift to switch your keyboard settings if you have set up multiple keyboard configurations O Use an appropriate keyboard 2 4 Remote connection problems Problem Possible causes and resolutions Internet Explorer shows IP address or domain name incorrect spelling mistake HTTP error 404 The Correct the spelling and try again page cannot be found e No physical connection to the GuardNVR You can test this by performing a ping test O Check 1f the network cable of the GuardNVR is properly connected to the NVR and to the switch hub or router O Make sure the switch hub or router is turned on and working O Try to connect the GuardNVR to a different port on the switch or hub e ASS party application e g a virus scanner is preventing the page from being displayed O Disable the 3 party software and try again IIS Internet Information Service is not running properly Contact Quadrox support The Welcome screen Scripts are blocked appears but the logon o Disable any script blockers including script screen doesn t blocking functionalities of anti virus software O Make sure port 1518 is opened O Make sure the GuardNVR server is added to the Trusted Sites list of Internet Explorer A message pops up e Internet explorer blocks the installation of the ActiveX Your security settings component prohibit running ActiveX o Configure Internet Explorer to al
103. the web application don t work Internet Explorer hangs up Close the browser and try again GuardNVR server malfunctions Restart the server with the icons on the GuardNVR desktop O If the problem persists reboot the GuardNVR e O e O O If the problem persists contact Quadrox support Version 4 4 Series A black image is shown je DirectX not installed or outdated Check by Start gt Run type dxdiag The DirectX version should be at least 9 0c O Download and install the latest DirectX version from http microsoft com directx e Video drivers of the client computer are outdated O Download the latest video drivers from the website of the client computer manufacturer e Firewall blocks image transfer O Check whether all firewalls server and client side are correctly configured No grid is displayed in e Video card has less than 16 MB of video memory the activity detection Go to the Display settings go to the Settings tab click screen Advanced A new window appears click the Adapter tab Check that Memory Size is at least 16 MB e DirectX 9 0c or higher 1s missing O Download and install the latest DirectX version from http microsoft com directx e Not enough hardware acceleration O See the section on client configuration Very bad image quality e The color depth in the display settings isn t set to 24 or image shows big planes 32 bits of the same color O Change the color depth to 24 32 bits instead of 16 bit
104. uardNVR servers IIS has to be installed as stated before If IIS is not yet installed follow the steps below 1 Switch on your computer and login as an Administrator 2 Insert Windows installation CD into your CD DVD drive Version 4 4 Series 3 Click Start gt Settings gt Control Panel gt Add Remove Programs Choose there Add Remove Windows Components tab Windows Components Wizard Windows Components You can add or remove components of Windows XP To add or remove a component click the checkbox 4 shaded box means that only part of the component will be installed To see what s included in a component click Details Components M 8 Internet Explorer OOMB I g Internet Information Services IS LI 2 Management and Monitoring Tools 2 0 MB C E Message Queuing 0 0 MB Vw MSN Fsnlnrer 2n7MR M Description Includes Web and FTP support along with support for FrontPage transactions Active Server Pages and database connections Total disk space required 56 5 MB Details Space available on disk 16901 4 MB lt Back Next gt Cancel Windows Components Wizard Screen 4 Select Internet Information Services IIS item in the window that appears and click Next 5 After installation is completed click Finish Version 4 4 Series 2 2 Installing GuardNVR To install GuardNVR follow the steps below 1 Insert GuardNVR installation CD DVD into your CD DVD drive If Autorun is disabled g
105. y safe operating system when administered correctly There are several ways outlined in this section to increase security Have secure passwords Don t leave GuardNVR under the administrator account logged on Keep the system up to date Secure the network access Make sure that any other access doesn t cause problems Contrary to popular believe most attacks on computer systems are not brute force attacks by extremely skilled people on a weak operating system Instead most attacks exploit vulnerabilities that were created from the inside This implies that you have control over the situation and can prevent attacks by rigorously securing the machine and being careful when handling it In the next paragraphs you can find out how to do this 6 2 1 Password policy The very first thing that you should do after installing GuardNVR is to change the Administrator password To avoid passwords leaking out of the organization or being retrieved otherwise follow these guidelines Publish passwords to as few people as possible The fewer people knowing the password the less chance of it ending up with the wrong person Don t keep passwords in written form in places that might be accessible by malicious people This includes paper documents that might get lost websites mail and IM messages Version 4 4 Series Restrict the number of Administrators to a minimum Since users have fewer rights a user passwor
106. you connect a computer to the router the computer will automatically negotiate an IP address from the router Port Mapping Section on router where you specify which port will be mapped to which device With a router you are sharing a single Internet connection with multiple devices and for the cameras you need to have each camera on a separate port if you want to access the camera from outside the router 1 e Internet 2 4 6 2 2 Configuring firewall General information about firewalls and their configuration is given in a previous section The most important notes are The following ports need to be opened for connections going towards the GuardNVR e 1 TCP Port 80 Web application Ji 2 TCP Port 1518 Control connection 7 3 UDP Ports 4096 till 4223 Video streaming 4 TCP Port 3389 Remote Desktop Connection Optional Frequently asked by support when you have an issue 5 TCP Port 5666 Q Monitor service RTP uses two UDP ports per stream versus one in the old streaming format one for RTP the video stream itself and one for RTCP QoS signal stream limiting the software to a maximum of 64 concurrent streams This number can be limited e g for JU securitv purposes or extended using the Settings 2 Network settings page In that case Quadrox advises to open a number of spare ports to avoid switching issues e g 4 ports extra The first port in the range should be even Version 4 4 Series Let s apply this t

[MANUAL] GuardNVR Installation Manual 4.4.0.0

Contents

Download Pdf Manuals

Related Search

Related Contents