Northwood IV and V NetGuide
Contents
1. To Connect to Wi Fi e A wireless card Most laptops come with an internal wireless card Ata minimum the card should provide IEEE 802 11a b g protocols Newer devices are capable of the more robust 802 11n lt gt Wireless Router e A wireless router Northwood IV and V only Figure 3 For Telephone Service UMphone Analog telephone set and cord See page 12 for more details For Cable Television UMTV Cable ready television and coaxial cable See page 13 for more details A high quality surge protector recommended Surge protectors prevent equipment failure caused by power outages and surges If you do not use a surge protector remember to unplug the modem your computer and other devices from the wall during severe weather especially thunderstorms Connect to the Internet A Quick Start Guide Before you connect make sure your computer meets requirements and you have all necessary equipment page 2 To use the Internet in a Northwood apartment 1 Connect your computer to the cable modem see below e You can connect one personal computer Windows or Mac directly to the cable modem for Internet service e For additional computers or devices you will need an Ethernet hub or router page 2 Only residents in Northwood IV and V may use a wireless router Register your computer with DHCP page 4 e You must complete the registration process to connect to the Internet You will be able to co2. continue Refer to your router s user manual 4 From your computer select the network that you just set up and proceed to Register a Game Console Router or Other Device on the next page Register a Game Console Router or Other Device After setting up a game console router or other device that connects to the Internet you must register that device Note f your router is set up to bridge it does not need to be registered Register your device by going to netreg t umich edu and typing in the MAC address of their game console manually If you need help registering a device send the following information in an email to 4HELP umich edu from your U M email account e Name e Uniqname e Name and the WAN MAC address of the device The location of the WAN MAC address is unique to each device Refer to the device s documentation for instructions on how to locate the address Register Your Wireless Router Northwood IV and V only You may be able to register your wireless router yourself 1 Go to the Network Registration page at netreg t umich edu 2 Authenticate with your uniqname and UMICH password Once authenticated the router will be automatically registered 3 Wait 30 minutes and release renew the router s IP address using Its control panel or unplug it from the electrical outlet wait a few seconds then plug it In If you can t reach the registration page try accessing it from a computer connected directly to th
3. IP address starts with 169 you may not have network connectivity or the DHCP service may be down If your IP address starts with 10 you have connectivity but you need to register or re register your computer with the DHCP service If your IP address starts with 67 you have connectivity and a working connection but there may be something wrong with the particular service or website you are trying to reach Try going to several different websites or using more than one Internet application to help determine which service is affected Wait 10 15 minutes and try again 11 Connect to UMphone To connect your telephone plug the RJ 11 cord on your analog telephone into the first port on the cable modem Telephone 1 2 Your telephone line is already configured for UMphone Note Telephone Port 2 is disabled and cannot be used Features include e Unlimited campus and local calls e Long distance calling by Authorization code authcode individually assigned 7 digit number that ensures personalized and secure billing Calling card Caller ID Call Waiting with Caller ID 3 Way Calling Call Transfer on campus or local calls Last Number Redial if redial key is on phone All telephone lines in Northwood Apartments have a number in the 734 area code beginning with 565 For example 734 565 1234 To find your e Telephone number e Authcode for making direct dialed long distance calls e Detail of calls made with authc
4. your IP address e Begins with 10 type exit then press Enter e Begins with anything other than 10 repeat steps 2 4 If you still do not get an address beginning with 10 see Troubleshooting TCP IP page 11 6 Complete the DHCP Registration Steps page 4 If your registration is successful complete Part Three below Internet Protocol TCP IP Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports u need to ask your network admi ou his capability Otherwise you n k administrator for t the appropriate IP settings Part Three Final Registration Steps Figure 8 Command Prompt Window 1 Wait 10 15 minutes FR OOE 2 Windows Vista or 7 From the Start a E E e ee menu gt Click All Programs gt Click ies ae iz Accessories Sub Your IP TT a baih with 10 10 dot Windows 8 From the Start screen SOREN For example 10 194 192 146 E type Command ease Expires Monday July gt 710 3 Right click on Command Prompt and choose Run as administrator 4 When Windows requests your permission click Continue for Vista or Yes for Windows 7 or 8 5 In the Command Prompt window a Type ipconfig release you must have a space between the g and the and press Enter b Type ipconfig renew you must have a space between the g and the and press Enter c Type exit and press Enter Wait 10 1
5. 5 minutes Restart your computer SIO Mac OS 10 4 Tiger Configuration Instructions Part One Network Setup and Get Your Provisional IP Address Begin by connecting your computer to the modem or hub router Turn on your computer and hub router Figure 9 Mac 10 4 1 Under the Apple menu select Network Window System Preferences 2 In the System Preferences window lt gt Show ai tke click Network a 3 In the Network window Figure 9 ti a From the Location pull down menu fe Oe select Automatic IP Address Select Built in Ethernet n 10 194 192 Mac OS X 10 4 only Click the DNS Servers Optiora TCP IP tab Saarek Dorina Seon d From the Configure pull down menu 2 eect olny GHEE ee eee e Click Apply Now 4 Press Enter The IP address should change to begin with 10 5 If your IP address e Begins with 10 close the Network preferences window Proceed to DHCP Registration Steps page 4 e Begins with anything other than 10 repeat steps 1 3 If you still do not get an address beginning with 10 see Troubleshooting TCP IP page 11 6 Complete the DHCP Registration Steps page 4 If your registration is successful complete Part Two below Part Two Final Registration Steps 1 Wait 10 15 minutes 2 Restart your computer Figure 10 Mac 10 5 10 9 Network Window Mac OS 10 5 Leopard 10 6 Snow Leopard 10 7 Lion 10 8 Mountain Lion or 10 9 an Maveric
6. M UNIVERSITY OF MICHIGAN Presented by Housing amp Information and Technology Services Northwood Connecting to the Northwood Network Internet Phone TV f facebook com UniversityofMichiganHousing wy its_umich facebook com its umich edu LELI e mOxeyaic lal a gt About Northwood Net 1 Cable Modem _ What You Need to Connect to Northwood Net Connect to the Internet A Quick Start Guide Connect Your Computer Register Your Computer with DHCP Connect to Wireless Internet Register a Game Console Router or Other Device Troubleshooting Troubleshooting the Modem Troubleshooting DHCP Registration Configure Your PC Contigure Your Mac Troubleshooting TCP IP o oO N O DODD OA A WB W N Connect to UMphone Connect to UMTV 3 WO N For Questions or Assistance with Northwood Net ITS Service Center e Submit a Service Request Online its umich edu helo request 4HELP umich edu 734 764 HELP 764 4357 its umich edu helo For the Latest Updates amp Information e jts umich edu fnorthwood About Northwood Net Northwood Net provides three services to Northwood residents e Internet up to 20Mb downstream and up to 5Mb upstream actual soeeds may vary e Telephone UMphone e Cable Television UMTV Cable Modem The modem and cable outlet in your apartment connect your computer analog phone television and other devices to the Northwood cable network The modem is permanen
7. MTV at itcom itd umich edu umtv faq html If an Internet connection is required for any additional devices connect the devices to a router or wireless network and register your devices page 6 UNIVERSITY OF MICHIGAN Presented by Housing amp Information and Technology Services 2014 2015 Get Help For questions or assistance with Northwood Net contact the ITS Service Center e Submit a Service Request Online its umich edu help request e 4HELP umich edu e 734 764 HELP 764 4357 e jits umich edu help For the latest updates and information its umich edu northwood Note ITS consultants and Housing are not able to troubleshoot or make repairs to any additional networking equipment other than that which is provided as part of the cable service If it is necessary to enter your apartment to make repairs an appointment will be scheduled at a mutually convenient time Please make sure your computer and modem are readily accessible to the technician
8. P IP v6 b Click Properties Figure 6 Local Area Connection Properties 5 In the Internet Protocol Version 4 TCP IPv4 in Properties window Figure 7 eee a Make sure the settings are a e Obtain an IP address automatically Bic tens arn onat ats e Obtain DNS server address automatically Ute tp ney He O Dee b Click OK 6 Click Close in the remaining open windows Protocol The default hat provides communic ation d networks Part Two Get Your Provisional IP Address 1 Windows Vista or 7 From the Start menu gt Click All Programs gt Click Accessories Windows 8 From the Start screen tyoe Command 2 Right click on Command Prompt and select Run as administrator 3 Click Continue for Vista or Yes for Windows 7 or 8 4 Inthe Command Prompt window Figure 8 a Type ipconfig all you must have a space between the g and the b Press Enter You ll receive a long list of networking information Look for Ethernet Figure 7 Internet Protocol adapter Local Area Connection Vista or 7 or for Properties Window Ethernet Windows 8 c Type ipconfig release you must have a space between the g and the d Press Enter Ihe IP address for your Ethernet adapter will become 0 0 0 0 e Type ipconfig renew you must have a space between the g and the f Press Enter The IP address should change to begin with 10 5 If
9. an request it by submitting the form at tcom itd umich edu telephone students voicemail php Connect to UMTV UMTV Requirements e Your television set must be cable ready e UMTV offers digital programming only An old style analog television set must have a Clear QAM compliant converter box to work with the UMTV system The ITS Service Center cannot provide technical assistance for converter boxes Setting up your TV to receive UMTV channels 1 Connect a coaxial cable from the cable splitter to the input port on the back of your cable ready TV Gently insert the center pin into the port and then screw down the outer ring Connect the TV power cord to the electrical outlet and turn on the TV 3 Using your TV remote select Menu and then select and run the Auto Setup feature Refer to your user manual for additional set up Instructions n UMTV Channel Lineup See itcom itd umich edu umtv channel lineup html You can also download a pdf version Connecting Additional Devices DVD players DVRs and game consoles can be used with UMTV but they are not supported by UMTV staff You will need to follow the directions in each device s user manual for setting up operating trouble shooting and repair Note If your DVR is compatible with signals transmitted in a Clear QAM format then it will be able to receive and record all of the UMTV digital channels There is one exception with a TiVo DVR See Will a TiVo DVR work with U
10. e modem Failures to reach the registration page from behind the router may indicate a problem with how the router or the connected computer is configured Troubleshooting Troubleshooting the Modem The front panel of the modem provides Figure 4 Front View of the Modem status LEDs that indicate levels of operation 1 POWER Illuminates continuously when there is AC power 2 DS Downstream Indicates the status of the connection for receiving data Illuminates continuously during 12345678 normal operation blinks to Indicate the unit is scanning for the downstream signal 3 US Upstream Indicates the status of the connection for sending data IIluminates continuously during normal operation 4 ONLINE illuminates continuously when the modem is registered on the network and fully operational This indicator blinks to indicate one of the following conditions the modem is booting up and not ready for data the modem is scanning the network and attempting to register the modem has lost registration on the network and will continue blinking until it registers again 5 LINK USB Port Illuminates and flashes when an Ethernet cable is plugged into the Ethernet port 6 TEL 1 Illuminates continuously when VoIP service is enabled Blinks when line 1 is IN use 7 TEL 2 Disabled 8 BATTERY llluminates solid green to indicate the battery is charged Blinks to indicate the battery charge is low The LED is
11. ks Configuration Instructions Part One Network Setup and Get Your Provisional IP Address Configure Using DHCP IP Address 141 213 147 168 Subnet Mask 255 255 252 0 Begin by connecting your computer to the Router 141 213 1444 modem or hub or router Turn on your computer and hub router 1 Under the Apple menu select System Preferences In the System Preferences window click Network In the Network window Figure 10 a D G d Complete the DHCP Registration Steps page 4 If your registration is successful complete Part Two below Figure 11 TCP IP Tab From the Location pull down menu select Automatic cams DNS WINS AppleTalk 802 1X Proxies Ethernet Configure IPv4 Using DHCP H Select Ethernet IPv4 Address 141 213 147 168 Renew DHCP tkase Subnet Mask 255 255 252 0 DHCP Clienti Click the Advanced button igp ELARI Toh Click the TCP IP tab Figure 11 Part Two Final Registration Steps 1 Wait 10 15 minutes 2 Restart your computer Troubleshooting TCP IP After checking all physical connections try the following tips in the order they are listed Try to reconnect after each oT SS Make sure the computer is properly configured See Steps to Configure Your Computer page 8 Reset the cable modem page 7 Restart your computer Repeat the final registration steps listed for your operating system Check your IP address If your
12. l oroper use html DHCP Registration Steps Your internet connection will not work until you complete this registration process You must complete the DHCP registration trom each computer connected to the modem in your apartment You will be able to connect to the DHCP registration service page but nothing else until your device Is registered Open your web browser Go to netreg it umich edu Read the University of Michigan Acceptable Use Policy and select Accept Enter your uniqname and umich password and click Login MAC Address The computer s MAC address will be indicated If it is not Click Detect Description Optional Enter a descriptive name such as Jane s PC Device Type The device type will be indicated If it is not select a device type Click Register W OO amy s You should receive a confirmation message stating that registration was successful see Troubleshooting DHCP Registration page 7 if you have any problems with this registration procedure Can t access the Internet Delays are possible when many people are registering simultaneously Try again later or refer to Troubleshooting TCP IP on page 11 If you still have problems contact the ITS Service Center e Submit a Service Request Online ts umich edu help request e 4HELP umich edu e 734 764 HELP 764 4357 e its umich edu help Connect to Wireless Internet Community Centers e The MWireless network is available in all
13. nnect to the DHCP registration service page but nothing else until your device is registered e f you are not able to successfully register you may need to configure your computer based on Its operating system Refer to Troubleshooting DHCP Registration for instructions page 7 Connect to wireless page 5 Connect and register additional devices page 6 The cable modem only has one port for an Internet connection If you have multiple devices follow these additional steps to connect your Ethernet hub or router e Connect the router to the modem and follow the router s user manual for directions on configuration page 3 e Register the device on the Network Registration page or by emailing the ITS Service Center page 4 Your router may not work until you complete this registration process If your router is setup to bridge only it does not need to be registered Note The ITS Service Center can assist with registering your router but will not provide additional technical assistance with personal routers Connect Your Computer to the Cable Modem You can connect one personal computer Windows or Mac directly to the cable modem for Internet service To connect more than one computer or device you will need an Ethernet hub or router You can purchase an Ethernet hub or router and cable at any store that sells electronics including the Computer Showcase computershowcase umich edu if 2 Turn off and unplug you
14. ode and charges e Voice mail user guide Go to itcom itd umich edu Click pnoke Nonbers Authoodee amp airing and log in with your uniqname and UMICH password 3 Way Calling To Add Third Party Press TAP hear special dial tone dial number of third party If Third Party Answers Announce conference press TAP If Busy or No Answer Press TAP twice Call Transfer To Transfer Call Press TAP hear special dial tone dial 7 digit transfer number If Answered Announce call replace handset If Busy or No Answers Press TAP twice To Connect to Hear call waiting tone press TAP Call Waiting To return to original party press TAP Note On some phones the TAP key may be labeled FLASH or LINK If no key is available you can quickly press the switchhook CallsFROMa565Telephone Dial Cd 1 area code 7 digit wait for beeps authcode 011 country code city code wait for beeps authcode U M Operator Assisted Long Distance Calls You can use a pre paid calling card for long distance instead of your authcode if you choose continued Calls FROM a 565 Telephone Dia Campus Directory Assistance 0 o S O E Ek AT amp T Operator Assistance Calls TO a 565 Telephone Dia From an out of area telephone 1 900 and 1 700 numbers cannot be dialed from your apartment telephone Collect calls to your telephone cannot be accepted Opt In Voice Mail If you do not already have voice mail on your telephone you c
15. of the Northwood community centers 1000 Mcintyre 2150 Cram Place 1588 Cram Circle e Before using MWireless you must configure your computer and other wireless devices You will only need to configure each device once MWireless is the most secure and fastest wireless network on campus and is available in most university buildings For detailed instructions for your operating system visit itcom itd umich edu wireless connect e Visitors without a uniqname and password may access the Internet using MGuest a limited wireless network Northwood IV and V Apartments e A wireless router is necessary to provide wireless Internet connections in Northwood IV and V apartments e The ITS Service Center can assist with registering your router but cannot provide additional technical assistance for personal routers What You Need e Wireless router Figure 3 e Computer with built in wireless networking support most new computers have this or a wireless network adapter e An operating system that supports wireless networking such as Mac OS Windows 7 or 8 Install Your Router 1 Connect one end of an Ethernet cable to the Ethernet port on the cable modem and the other to the Internet port on the router 2 Follow the router s user manual for directions on configuration Check the router s status panel to see if the IP address begins with 10 If not a connection or configuration problem exists and must be resolved before you can
16. off when operating from battery power when the battery charge is depleted or the battery is defective Verify the following 1 The plug to your modem AC cord is properly inserted into an electrical outlet 2 All cables are properly connected and that you are using the correct cables page 3 3 The POWER DS US ONLINE TEL 1 LED status indicators are illuminated If they are not illuminated reset the modem How to Reset the Modem Figure 5 Side View of the Modem 1 Shut down your computer and other connected Internet devices 2 Using the tip of a pen or paper clip press the REBOOT EMTA button on the back of the modem and hold down for at least 3 seconds Release 3 It will take a few minutes for the unit to recycle and the LEDs to illuminate You can also reset the modem by unplugging it from the electrical outlet and removing the battery for two minutes and then reconnecting Figure 5 Troubleshooting DHCP Registration When attempting to reach the registration page you may see this error message Cannot connect to host This error appears when the browser automatically opens a default home page and you are not yet registered with the DHCP service Refer to the Get Help section on the back cover of this booklet If you get an error message saying that registration has failed you may need to configure your computer page 8 If you continue to get an error after completing the configuration steps check
17. r computer If you are not using a hub or router e Plug one end of an Ethernet cable into the modem s port labeled Ethernet and the other end into the computer s Ethernet port If you are using a hub a k a switch or wired router e Plug the hub s power cord into the electrical outlet e Plug one end of an Ethernet cable into the modem s port labeled Ethernet and the other end Into the proper port on the hub according to the hub user guide e Plug one end of another Ethernet cable into an open Ethernet port on the hub and the other end into your computer s Ethernet port If you are using a wireless router Northwood IV and V only e Setup the wireless router according to the directions page 5 Follow the directions in the next section Register Your Computer with DHCP page 4 Register Your Computer with DHCP To use your connection you will need to register your computer with DHCP DHCP is a service that configures and manages IP addresses When you register your device will be assigned an IP address which is required to access the Internet If you receive an error during the registration process refer to Troubleshooting DHCP Registration page 7 Before You Register As a condition of activating a connection to the cable network from your residence you will be required to agree to the terms and conditions of the U M Network Proper Use Agreement for University Housing Residents itcom itd umich edu network reshal
18. the message at the very bottom of the page in small print Write the error message down completely before seeking assistance from the ITS Service Center Steps to Configure Your Computer The configuration steps are different for each operating system e Windows Vista 7 or 8 page 8 e Mac OS 10 4 Tiger page 10 e Mac OS 10 5 Leopard 10 6 Snow Leopard 10 7 Lion 10 8 Mountain Lion or 10 9 Mavericks page 10 Windows Vista 7 or 8 Configuration Instructions Part One Network Setup Begin by connecting your computer to the modem or hub router Turn on your computer and hub router 1 Windows Vista or 7 From the Start menu gt Click Control Panel gt Click Network and Internet DON T SEE THIS You probably have your Control Panel window set to Classic View Windows 8 From the Start screen type Control Panel Under Apps click Control Panel 2 Click Network and Sharing Center From the Task list on the left Windows Vista Click Manage Network Connections Windows 7 or 8 Click Change Adapter Settings 3 Windows Vista or 7 Double click Local Area Connection In the Local Area Connection Properties window click Properties If you receive a dialog box requesting your permission click Continue Windows 8 Double click Ethernet 4 In the Properties window a Select Internet Protocol Version 4 TCP IPv4 Figure 6 Connection CAUTION Do not select Internet Protocol Properties Window Version 6 TC
19. tly mounted upside down to the wall Do not move the modem It is university property and must remain in the apartment when you move out Figure 1 Back Panel of Modem and Cables Front View on page 6 Reboot EMTA Cable ready TV Analog Telephone VCR DVD or DVR Ethernet Cable Personal Computer Note The second port Telephone 2 and the fourth port USB are disabled and cannot be used Figure 2 Cables You Need to Connect to Northwood Net Ethernet Cable Telephone Coaxial TV CAT5 RJ 45 Cord RJ 11 Cable What You Need to Connect to Northwood Net In addition to the modem in your apartment you will need the following For Internet Service Windows or Mac computer that meets recommended minimum system requirements For a list of requirements visit computershowcase umich edu new students general php You may experience less than optimal performance with a computer that does not meet these requirements Only minimal troubleshooting assistance for these systems will be available from the ITS Service Center Figure 3 To Connect using an Ethernet Cable Optional Equipment e Ethernet cable to connect the computer to the modem Figure 2 e Acomputer with a 10Base T or faster Ethernet jack Some computers including the MacBook Air may need an adapter or Network Interface Card NIC e Ethernet hub or router to connect more than one eihemet device using a wired connection optional Figure 3 Hub Router
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