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About Netviewer Support

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1. mml mth mr kh os m Jm pm ach other with a semicolon arrr pepa i E _ mz soa crooonos oy tha foo fille wh cf ho CoreoraotTe Pr my ey addresses E mail addresses in the GSW file must be separated mon Cancel Upload d 5 Inthe Open file dialog that appears select the CSV file that contains the users e mail addresses 6 Click on Oper Click on Upload to start the import process gt After the import is complete you will see the imported e mail addresses in the list of users A message will appear above the list to tell you if the import process was successful or not Ea Deleting a user 1 Inthe user list select the users that you wish to delete 2 Click on Delete and acknowledge the subsequent query When deleting users be aware that the last remaining user in user administration to have the Portal Admin role cannot be deleted Only after having assigned the Portal Admin role to another user can he delete himself Netviewer Support n Functions for Netviewer Administrators netviewer oy CITRIX Netviewer Licenses In most cases a user receives one license that is reserved for him at all times and cannot be used by other people Assigning licenses In order to utilize the full number of licenses purchased from Netviewer you must enter the appropriate number of users into the user administration system and assign each of those users to the desired contract 1 Log in to the MyNetviewer custo
2. Alt Tab Alt Tab Shift Netviewer shortcuts Netviewer shortcut Ctrl Alt E Ctrl Alt R Ctrl Alt D Ctrl Alt F Ctrl Alt M Ctrl Alt Pause Ctrl Alt Tab key Ctrl Alt F1 CtriJ Shift W CtriJ Alt Ctrl Alt Fa Alt Alt 4 Shift Description Windows Explorer Run Show desktop Search for file Minimize all windows System properties Change task Windows help Display start menu Switch between running tasks with Shift to the left Cancel application or exit Windows Show and switch between running tasks with additional Shift to the left Netviewer keyboard shortcuts are a convenient way to quickly access commonly used Netviewer functions Netviewer shortcuts only take effect on the local computer Netviewer shortcut Win N Win S Win P Fn Ctrl Alt S Netviewer Support Description Extend and retract Control Panel Interrupt screen transmission and transmit a static image Reactivate screen transmission and discard static image Revoke remote control rights Multi monitor support 50 Functions for both session partners netviewer oy CITRIX Multi monitor support If the session partner in Show mode uses several monitors when you are in Watch mode you will always see the screen in which the Netviewer Control panel is located To switch to another screen the partici
3. User administration Additional module in the MyNetviewer customer portal that provides user administration functions when using the e mail address and password authentication method VoIP Tray in control panel for activating and regulating speech transmission via voice over IP Watch mode The mode in which a session participant can view his partner s screen By default the participant starts in watch mode and sees the consultant s screen Netviewer Support 37 netviewer py CITRIX Contact NMetviewer AG A Citix Company Erzbereerstrae n7 i 7633 Karlsruhe Tel 49 0 721 35 44 99 0 Fax 49 a 721 35 44 99 300 wiv nebyiewer com info nebyiewer com International Support supporta nebiewer com adCpuUsage as3corelib Base6q Java Boost C Libraries Crypto DEC 3 0 DEC 5 1 Delphi BT MemoryModule netviewer oy CITRIX Third party components Please note that this software also contains third party software specifically open source software Following Is an overview of these components The following software is included in this product adCpuUsage Copyright C 2000 by Alexey A Dynnikov lt aldyn chat ru gt Use of any of this software is governed by the terms of the license below AdCpuUsage license http www aldyn ru products cpu_usage index html Code Reference http www aldyn ru products cpu_usage index html The following software is included in this
4. If the recipient uses a different e mail program the appointment will be automatically converted to a normal e mail Netviewer Support 25 Functions for the consultant netviewer oy CITRIX If you use a different e mail program 1 The e mail to be sent will be opened in your e mail program Enter the recipient of the e mail and add the necessary information such as attachments 2 Send the e mail If you organize your sessions with the nvitation function in the Session planner and use the VoIP function it will be Unnecessary to place a telephone call before the session Instead the two session partners will meet directly in the session at the agreed time and communicate verbally with the integrated VoIP function Sending an invitation after a session has begun Proceed as follows if you wish to spontaneously invite a participant to a session that has already started or if you need to quickly send a participant session data After starting the session as the consultant click on the Invite button in the Mini panel Netviewer then attempts to access your e mail program You may see a query from your e mail program that must be acknowledged 1 The e mail to be sent will be opened in your e mail program Enter the recipient of the e mail and add the necessary information such as attachments 2 Send the e mail Invite a Skype contact If you are a Skype user you can invite people from your Skype contact list who are cu
5. http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http www indyproject org downloads 10 indyio 0 52_source zip Other Portions of this software are Copyright c 1993 2003 Chad Z Hower Kudzu and the Indy Pit Crew http www IndyProject org Use of any of this software is governed by the terms of the license below Indy BSD License http www indyproject org License BSD EN aspx Code Reference http www indyproject org downloads 10 indyi0 0 52_source zip The following software is included in this product International Components for Unicode ICU Copyright C 2000 2010 I
6. Comaultant poyer How does Netviewer work Stet instalation EJ Why instal Netviewer citrix online mee Time 00 00 14 119 Start 28 03 2011 12 22 06 Direction Watching Duration 00 00 14 119 gt Play the session recording T Pause the playback a eT rT Wegner up to 16 times normal speed or SIE tenis to 1 16 the original speed playback speed of the session recording Copies the current recording image to the Windows clipboard Netviewer Support Functions for the consultant netviewer oy CITRIX Converting an nvl file into asf format 1 Using Netviewer NetPlayer you can later convert the nvl file to an asf file 2 From the Ele menu select Export 3 Inthe Export dialog you can specify the file name and save location and whether the video VoIP and chat data should be exported as well 4 When you click on Export conversion of the nvl file will begin The asf file will be created at the location you selected You can obtain Netviewer WNetPlayer in the MyNetviewer customer portal https my netviewer com 1 Log in to the portal 2 In the right column click on Download 3 Download Netviewer NetPlayer Netviewer Support 39 netviewer py CITRIX Functions for both session partners The functions that we introduce in this chapter are basic Netviewer functions In most cases both session partners consultant and participant have equal access to them Des
7. User Manual Netviewer Support Version 6 3 June 201 netviewer support oy CITRIX About ERIS USCF TAMU ON see ercesoeteetuseuecesuedeyouseee aoui 1 About Netviewer SUpport cece cence eee e ence nee een nenneeneennenneees 3 Setting Up Netviewer scivic cradle side erereweveteeeeeteerereweveteeess 4 Systemi TEGUINREMOENLS serscebus sense deuesnaves aa aaa eia detana 4 Helpful tips before the first session caso cckoalee oes ieosehiolesi eve oesehianclaciacic 4 On the CONSUILANE SSID Girton cues oncusisiuraditetumaeutigheaedeenant ere chentaien Sua 4 On the participants SIGS weck ese hl en ree E 5 Netviewer plUg iNS saccess escctccersatencnanastessisesuasaunaratsecateeceeaasseuradecse 6 Checking the VeriSign certificate 2 2 22 snes ec weotesieeecedobelanleeteeecueens 7 Establishing a session with Netviewer 0 cceeceeeeeeeeceeeeeeeeeees 3 PE BOT 2s ee he lek al ee EE hte el ele oo 8 Establishing a session the details c cece ccc cece nec e cece eeceeeeeeeneneaes 8 WSGR MUG id CC sixes tease neater E 13 COMSULESMES SIC OC erinin a a a ea a 13 The StartUlalop cen cient cere A A AEE AOE N aaaass 13 COMDOEMN SIGES ears iraran eaa a es ena tele aar A te ead an 14 CONRO NE l aera RE E E EE 14 A EEE ER E E E A E E E 17 Tie Netviewer WINGO aiaa a e EAA E A A A ASRA 19 FUNCEIONS FOr the consultant sssaaa Eaa 21 SESSION ANG aaa A E Eea 21 SESSION PINNEN CO siseh a aa raaa 22 Session planner in Assi
8. x Exit the Netviewer session w Check the progress of transmission to the session partner Filled with green screen transmission complete and in highest possible quality White striped screen transmission with reduced color depth quality Gray screen transmission incomplete SHOU WATCH Switch to Show mode or Watch mode The current direction of viewing is shown in yellow P bai Activate or deactivate remote control for the session partner in Show mode or request remote control rights from the participant consultant in Watch mode The current status is shown in yellow Shows which button serves as security key to immediately deactivate remote control default is Fi Netviewer Support P netviewer oy CITRIX The Netviewer window In Watch mode the Netviewer window shows you the contents of your partner s screen The Netviewer window operates like a normal window but provides additional functions for your Netviewer session Crow warc OOO Revenue by region All figures in million US South East m North Vest 100 90 80 70 85 67 nps 58 40 46 45 30 20 10 0 2007 2008 2009 2010 Pages 2 Display The Netviewer menu contains functions for adapting the _ display inside the Netviewer window see page 53 Original size W Scale proportionally Scale Tools Mini video Full screen k Check progress in transferring screen see page 17 ay You currently have
9. Contract specific roles Contract specific roles pertain to a certain contract and must be assigned separately for each contract Role Description User Primarily contains the authorization to start a Netviewer session Assistant Contains the authorization to view planned sessions for all users of a contract in the Sess on planner Starting a session is possible only if the user has been assigned the role of User and a corresponding license has been assigned Netviewer Support 74 Functions for Netviewer Administrators Comparison of the authorizations of the roles Role Function Portal navigation Overview My account Download Help Start sessions Participate in sessions My contracts Administer profiles Customize e mail invitation texts Administer users Assign roles View usage statistics for own license View usage statistics for all users View and download online invoices View user s own planned sessions in the session planner of the program View planned sessions for other users of the contract in the session planner of the program User YES YES YES YES Overview only no functions NO NO NO NO YES NO NO YES NO Netviewer Support Assistant YES YES YES YES Overview only no functions NO NO NO NO YES NO NO VES VES Portal Admin MES Only if assigned license and role of User YES
10. IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http sourceforge net projects jedi apilib files Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 1 html Code Reference http sourceforge net projects jedi apilib files Netviewer Support 3 JSON Spirit libcurl logqgcplus MSAcm pas paszlib Speex Codec SSLeay netviewer oy CITRIX The following software is included in this product JSON Spirit Copyright c 2007 2009 John W Wilkinson Use of any of this software is governed by the terms of the license below MIT license http www opensource org licenses mit license php Code Reference http www codeproject com KB recipes JSON_Spirit aspx display Print The following software is included in this product libcurl Copyright c 1996 2010 D
11. Regardless of when a session is planned to start you can start it in the Session planner at any time by clicking on Meet now Overbooking warning In case of overbooking i e when more parallel sessions are planned than licenses are available for this contract an overbooking warning appears If you click Ignore the session will be created However it will not be possible to start this session at the scheduled time if the other simultaneously scheduled sessions have already started Deleting session appointments You can delete previous sessions individually or all at once e To delete a single session appointment right click on the appointment to open the context menu and click on Delete selected sessions e To delete all past session appointments click on Delete all previous sessions from the context menu 21 01 2011 10 00 10 New session greta odo Meet Now Delete selected session Strg Entf Delete all previous sessions Netviewer Support 23 netviewer oy CITRIX Functions for the consultant Session planner in Assistant mode For example a user with the Assistant role can plan sessions for other users If he or she starts Netviewer Support and calls up the session planner in the Start dialog the session planner is opened in assistant mode The role of Assistant is assigned to a specific Netviewer Support contract and enables the user to create and edit sessions that are
12. default The quality of transferred screen contents is high at all times An intelligent process initially compresses the screen contents in order to ensure high transfer speed As soon as no additional changes take place quality is maximized Netviewer Support 44 4 545 77 2 100 44 j A d MGT 4 a Functions for both session partners netviewer oy CITRIX Functions in watch mode The following functions are available when you look at your session partner s screen Pointer While you are in Watch mode use the pointer to draw your session partner s attention to specific areas of the screen for example an incorrect number in a calculation or a button that he or she should click on You do not need remote control rights to do this Simply click in the Netviewer window or move the mouse cursor while holding the left mouse button depressed Both sides will then see the pointer at this position on the screen It is not possible to control the computer remotely or manipulate data with the pointer Remote control Remote control enables you to control your session partner s computer who is showing his screen with mouse and keyboard commands Granting remote control rights involves a certain amount of security risk If you intend to grant your session partner remote control rights you should be familiar with and able to use the security functions explained in this chapter In this way you can avoid having the session p
13. 2 Enter alternative user data with expanded permissions 3 Click on OK 4 A Windows User Account Control prompt appears on the participant computer that must be confirmed by the user 32 Netviewer Support Functions for the consultant netviewer oy CITRIX Jur it Coni rol pS Do you want to allow the following program to make li lie oy changes to this computer B Program name Netviewer Verified publisher Netviewer AG File origin Hard drive on this computer W Show details Change when these notifications a 5 During the rest of the session the Consultant can view and operate all dialogs of the User Account Control The function Expand access rights and the expanded authorizations it transfers to the participant program enable display and operation of the User Account Control dialogs only These rights are valid for the current Netviewer session only i e the user rights of the user on the participant computer remain unchanged Netviewer Support 33 Functions for the consultant netviewer oy CITRIX Session settings The session settings function provides the consultant with useful functions during a session You can temporarily change some standard Netviewer settings for the current session under Session settings Change session settings 1 Inthe Sess ontray click on the arrow at the bottom right to open the menu and select Open session settings gt The Session setting
14. Click on the X at the upper right corner of the tray in order to move it back to the control panel e If several trays are floating on the screen and you would like to bring them all back to the control panel right click on the Mini panel s upper bar and select ALU trays back into the Control Panel Mini panel Before the participant enters the session the Mini panel shows the consultant the session number and provides the opportunity to send an e mail invitation Skype users can use the invitation button to invite people from their Skype contact list As soon as both session partners are in the session the Mini panel provides the session partner in Show mode the following basic functions Netviewer Support 17 User interface netviewer oy CITRIX e Changing direction of viewing e activate deactivate remote control e extend and retract Control panel Mini panel tells you Your session partner is currently looking at your screen It is always located in the foreground as long as you shown your screen and cannot be covered by windows or dialogs Positioning Mini panel The Mini panel can be positioned freely away from the Control panel 1 Separate the Mini panel by clicking on the red bar and dragging it away from the Control panel with the mouse button held down 2 Position the Mini panel where desired e Toreturn it to its original place simply drag the Mini panel to the Control panel Extend and retract Control panel
15. Ctrl Tab Ctrl Fq Ctrl Home Ctrl End Ctrl Insert Alt underlined letter in menu name Alt Space Alt Space X Alt Space N Alt Space W Alt Alt Down arrow Alt PrtScn Shift Insert Shift Tab key Shift Fio Shift Delete PrtScn Fi Shift Netviewer Support Description Copy Cut Paste Select all Save Open new window Open Print Undo Switch between Windows in a program counterclockwise with shift Close current subprogram Move to beginning of a document Move to end of a document Copy Retrieve menu item System menu of the active window Maximize window Minimize window Restore window System menu of the current sub window Open selection menu Screenshot of active window Paste Backwards through options Open context menu Delete permanently Screenshot of entire screen Display direct help 49 Functions for both session partners netviewer oy CITRIX Some shortcuts act not on the session partner s computer but instead on the local computer and for this reason Netviewer supports the following modified shortcuts Windows shortcut Windows key E Windows key R Windows key D Windows key F Windows key M Windows key Pause Windows key Tab key Windows key F1 Windows key Ctrl Esc Alt Esc Alt F4
16. INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable unmodified sourcecode Code Reference http sourceforge net projects fastmm files Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 1 html Code Reference http sourceforge net projects fastmm files Netviewer Support 90 Indy Internet Direct International Components for Unicode ICU Internet Component Suite ICS JEDI Windows API netviewer oy CITRIX The following software is included in this product Indy Internet Direct Portions of this software are Copyright c 1993 2003 Chad Z Hower Kudzu and the Indy Pit Crew http www IndyProject org Use of any of this software is governed for the code of IdUFT8 pas by the terms of the license below Mozilla Public License 1 1 MPL 1 1
17. appear with the session number 66 Netviewer Support netviewer py CITRIX Functions for Netviewer Administrators As a Netviewer Portal Administrator Portal Admin you have access to the following functions in the MyNetviewer customer portal e administer licenses and users e activate and deactivate program functions and settings in the form of profiles for specific users e customize the text of e mail invitations to your requirements e view usage statistics for all users Registering in the MyNetviewer customer portal 1 You will receive an e mail with a registration link 2 Click on the link 3 To register in the MyNetviewer customer portal enter your e mail address and select a password 4 Fill in your contact information Signing on to the MyNetviewer customer portal 1 Enter https my netviewer com into your browser 2 Enter your e mail address and password here 3 Click on Login Netviewer user administration User administration in the MyNetviewer customer portal provides functions for authenticating and authorizing users With user administration you can do the following things e Use the login with e mail address and password to confirm a user s identity and limit his or her access to Netviewer e Assign rights to specific Netviewer users e Assign users to specific licenses Contracts licenses users roles and profiles Netviewer user administration is based on the concepts of c
18. computer e Expand access rights to the participant s computer and control UAC dialogs Session 501581599 Password not set Session recording Cea Restart participant s computer C gt Expand access rights You can also set the session password and open the session settings through the menu that you open by clicking on the icon at the lower right Netviewer Support 3 Functions for the consultant netviewer oy CITRIX Restarting the participant computer You can restart the participant computer from within the Consultant program after software installation for example After the participant computer has restarted Netviewer will automatically reestablish the session e Click on the button Restart participant s computer in the Session tray and confirm the dialog box with OK Ha Restart participant s computer The participant will see a dialog box in which he or she must approve the restarting of his or her computer and the reestablishment of the Netviewer session If the participant clicks on OK his or her computer will be shut down and restarted The Consultant program will also be ended and restarted e Enter your login data The Consultant program will now wait until the Participant program is once again available on the participant computer As soon as the participant is signed on to the operating system the Netviewer session will be reestablished Netviewer Support 31 Fu
19. e Click on the arrow button to restart transfer of your current screen including changes or press Windows key P Transfer mode for screen transfer The transfer mode determines the color depth in which the transferred screen will be shown in Watch mode on the session partner s computer The transfer mode influences the following factors e Speed of transfer How long does it take for the screen to be completely visible on the other side e Transfer quality How rich in details and true to the original is the depiction of the transferred screen Netviewer Support 43 Functions for both session partners netviewer oy CITRIX Changing the transfer mode 1 Right click in the My monitor tray A context menu will open The currently selected transfer mode is checked gt labia Mode with automatic colour depth adjustment 56 colour mode HyCom mode default 2 Select the desired transfer mode from the context menu The following modes are available Transfer mode Description 256 color mode The transferred color depth is limited to 256 colors This mode enables rapid transfer but details are significantly reduced Mode with automatic The transferred color depth adjusts to the connection speed color depth adjustment Screen contents are initially transferred in reduced color depth but as soon as no more changes take place the color depth will be increased to true color quality HyCom mode
20. mode Consultant User role in Netviewer Support who which initiates the session through the consultant program and also performs the controlling function during the session Consultant program Netviewer Support program with which the consultant can initiate a session In the standard configuration the consultant program contains more functions than the participant program Control panel Extendable and retractable Netviewer program panel on the consultant and participant side that provides access to various Netviewer functions through the trays Desktop sharing Transfer of one computer s screen contents to another distantly located computer The session partners can change the direction of viewing so that either one or the other partner shares his screen while the other views it Drag amp drop Drag objects such as files across the screen by holding down the left mouse button and allow the object to drop in a new location by releasing the mouse button Mini panel Central component of the Netviewer program interface which in show mode makes the basis functions and most important indicators visible and accessible at all times Clicking on the Mini panel extends and retracts the control panel My monitor Tray in the control panel which shows a small version of how the other person views your screen in watch mode The transfer mode can be selected through the context menu Netviewer NetPlayer Application available in co
21. participant On the consultant s side Distributing the Consultant program The people in your organization who will be permitted to establish a Netviewer session will require the Netviewer Support Consultant program Netviewer_Support exe You can start the Consultant program anywhere and at any time from the MyNetviewer Customer Portal https my netviewer com The most current version of the program is always stored here Alternatively Either store the Consultant program at a centralized location like on the network or distribute it to the authorized persons Placing a link to the Consultant program on the consultant s desktop enables rapid access Netviewer Support satin up Notowe netviewer oy CITRIX Distributing login data Login data protects the Consultant program from Unauthorized access Upon starting Netviewer asks the consultant to provide his or her login data for authentication and authorization The user must provide the proper e mail address and password Each user specifies his or her own login data when registering in the MyNetviewer customer portal Named User Licenses In order to utilize the full number of named user licenses purchased from Netviewer you must enter the appropriate number of users in user administration and assign them to a contract On the participant s side Provide access to the participant program The participant with whom you would like to hold a session requires the N
22. product as3corelib Copyright c 2008 Adobe Systems Incorporated Use of any of this software is governed by the terms of the license below BSD License http www opensource org licenses bsd license php Code Reference https github com downloads mikechambers as3corelib as3corelib 93 zip The following software is included in this product Base64_Java Robert Harder Use of any of this software is governed by the terms of the license below The software is Public Domain http iharder sourceforge net current java base64 Code Reference http sourceforge net projects iharder files base64 2 3 The following software is included in this product Boost C Libraries Copyright Beman Dawes et al 2008 Use of any of this software is governed by the terms of the license below Boost Software License Version 1 0 http www boost org LICENSE 1 o txt Code Reference http sourceforge net projects boost files The following software is included in this product Crypto Compilation Copyright c 1995 2010 by Wei Dai All rights reserved Use of any of this software is governed by the terms of the license below Crypto compilation license http www cryptopp com License txt Code Reference http www cryptopp com download The following software is included in this product DEC 3 0 Copyright c 1999 by Hagen Reddmann Use of any of this software is governed by the terms of the license below DEC 3 0 licens
23. set color depth and thus the speed and quality of the transfer VoIP Activate and adjust voice transfer via Voice over IP Participant video View the session partner s video My video View your own video and activate transmission to the session partner Chat Communicate with your session partner by exchanging text messages Whiteboard Whiteboard function for drawing and marking on the screen File transfer Exchange files during the session either with the aid of the buttons or simply by drag amp drop System diagnostics only Retrieve technical information about the participant s on consultant side system such as operating system hardware Internet connection About Provides information about the Netviewer variation being used the version and contract number and provides a link to online help Floating windows The control panel trays can be easily dragged away from the control panel and dropped anywhere on the screen You can use this feature to organize the Netviewer interface according to your requirements 16 Netviewer Support P netviewer oy CITRIX e Click and hold the title bar of any tray While keeping the mouse button depressed drag the tray to the desired position on your screen The trays Application selection File transfer Video and Chat are scalable when they are located outside of the control panel You can extend or retract a tray by double clicking on its title bar e
24. the Consultant program Enter the login data N In the start dialog click on Start session Provide the participant with the session number The participant starts the Participant program The participant enters the session number and acknowledges his entry YD NU Sw The Netviewer session starts Establishing a session the details To start a Netviewer session the consultant and participant must have access to the Netviewer Support Consultant or Participant program respectively 1 As the consultant first start the Netviewer Support Consultant program Netviewer_Support exe 2 Enter into the login dialog the user data e mail address and password that you defined when registering with the MyNetviewer customer portal In the login dialog select the option Save login data to save your user name and password locally on your computer The next time you start Netviewer your user name and password will be entered on the login form and you must only confirm by clicking on OK If you use this option you must be certain that no unauthorized persons will have access to your computer and therefore to Netviewer Netviewer Support Establishing a session with Netviewer netviewer oy CITRIX newieWwersr su PHUILL py CITRIX Login E mail address mark meyers company com Password SECS BE SE SE DE Save login data In the login dialog select the option Save login data to save your
25. through the My video tray To view a larger version of the video you can drag the Video tray from the Control panel and enlarge it 1 Click on the arrow in the lower right of the My video tray to open the Multimedia settings dialog 2 Inthe upper left of the dialog under Video select the mage or Video option The file selection dialog opens 3 Select an image file bmp or jpg or a video file avi or mpeg from your computer Refer to page 59 for more information about possible settings in the Multimedia dialog Receiving the session partner s video Assuming your session partner has activated the video function you will see his or her video in the Participant video tray Netviewer Support 39 Functions for both session partners netviewer oy CITRIX The Multimedia settings dialog The multimedia settings dialog helps session participants configure their audio and video devices for use with Netviewer VoIP and video functions available before and during the session Output dsssss25521i fissan sexophone Play test sound Calling up the Multimedia settings dialog There are two ways to call up the Multimedia settings dialog From the Vo P tray 1 Open the Vo Ptray 2 Click on the arrow at the lower right 3 Click on Multimedia settings in the context menu gt The Multimedia settings dialog will open From the My video tray 1 Open the My video tray 2 Click on the arrow Click
26. to be carried out with licenses and users of this contract Interface of the Session planner in Assistant mode Actions Topic Jour fixe Create new session aaia Scheduled sessions Subject aoan Gr wo A 8 01 10 2010 09 45 11 Budgetplanung 10 Minutes X H 26 11 2010 10 48 Jour Fixe 9 29 11 2010 10 29 10 Simsalabim Reaxrence pattern weeldy HA 29 11 2010 13 41 13 F 29 11 2010 13 41 13 WA 29 11 2010 13 41 13 F 29 11 2010 13 41 13 Neue Sitzung W 29 11 2010 14 06 14 Neue Sitzung Hao 19 nania anar an Dania Consultant Consultant Last edited by magnar constantino pdo greta pdo discard netvie greta pdo discard netvie greta pdo discard netvie L3 greta pdo discard netvie magnar constantino pdo benno portale pdo disca maren pdo discard netvi maren pdo discard netvi maren pdo discard netvi Neue Sitzung Neue Sitzung Choose a profile for this session Profle Enter a password if you wish to prevent unauthorized Neue Sitzung maren pdo discard netvi greta pdo discard netvie maren pdo discard netvi greta pdo discard netvie maren pdo discard netvi greta pdo discard netvie 4 EA a E 4 29 11 2010 10 29 F 28 12 2010 09 30 38 06 01 2011 14 30 21 01 2011 10 00 4 21 01 2011 11 15 E 28 03 2011 11 20 Scheduled recurrent sessions Subject 10 39 Jour Fixe 09 45 Jour Fixe 15 3
27. top left of the Netviewer window 2 Select the Original size option The presence of a check in front of the option will tell you that the function is activated Scale proportionally When the Scale proportionally function is active the aspect ratio of the transferred screen will be retained when shown in the Netviewer window 1 Open the Netviewer menu at the top left of the Netviewer window 2 Select the Scale proportionally option A check in front of the option indicates that the function is activated If the transferred screen does not fully cover the Netviewer window in full screen mode you will see gray areas at the top and bottom or at the left and right Scale When the Scale function is activated the screen contents from the session partner s screen in Show mode will be adapted to the Netviewer window without retaining the aspect ratio As a result the screen contents and Netviewer window may be stretched or distorted so the contents completely fill the Netviewer window 1 Open the Netviewer menu at the top left of the Netviewer window 2 Select the Sca e option The presence of a check in front of the option will tell you that the function is activated Netviewer Support 33 Functions for both session partners netviewer oy CITRIX For a 1 1 view of the screen select the Original size function from the menu Other functions in the Control panel Transferring files through the Control panel Besides Dra
28. user name and password locally on your computer The next time you start Netviewer your user name and password will be entered on the login form and you must only confirm by clicking on OK If you use this option you must be certain that no unauthorized persons will have access to your computer and therefore to Netviewer Netviewer Support 9 netviewer oy CITRIX Establishing a session with Netviewer After you log in the start dialog will open From here you can start the session and access Netviewer s administrative tools HeEWIEWE suppi L oy CITRIX Stat Netviewer E start session E training E emo Settings No sessions are planned for today Ef Session planner Help Fa How does Netviewer work 3 Click on Start session in order to initiate a Netviewer session gt The Netviewer Mini Panel with the nine digit session number and the Control Panel will appear on the right side of the screen The session number provides for proper mediation between consultant and participant 4 Next the participant starts the Netviewer Participant program which he or she downloaded from your website or www netviewer com Depending upon which browser the participant is using he can either start the Participant program directly after downloading Internet Explorer or he must first save the program locally before starting To start the pr
29. viewing adapting the selection of applications Examples of profiles e Create a Trainings profile with only the minimum required functionality in order to avoid distractions e Inthe Start session profile the session participants have access to the full range of functions so they can take advantage of every possible means of communication Opening Profile administration 1 Sign onto the MyNetviewer customer portal 2 Inthe right column click on My contracts gt A summary of your licenses will appear 3 Click on the contract you would like to edit or for which you would like to create a profile 4 Click on Profile administration under the Profiles section gt Profile administration will open Netviewer Support 11 Functions for Netviewer Administrators netviewer oy CITRIX Profile administration interface The drop down menu contains a list of existing profiles The first option is the Start session profile Any customized profiles that you have created will appear next Profile administration Support Create new profile Profile Startsession la Start session Demo You can customize the above mentioned default profile at any time to accommodate the users needs After selecting a profile from the drop down menu you can modify settings under the Range of functions Session settings Options for the consultant and Users sections of profile administration Refer to the following page
30. would like to insert a line break in your chat message press Alt Enter Copying the chat record onto the Windows clipboard e Right click on the chat record and select Copy chat content to the clipboard from the context menu Copy chat content to clipboard Send a link via Chat only on consultant side The Chaftray allows you to send a link to the participant You can use this to direct the participant to a web site FTP site or network path to which he or she has access 1 Enter the link for example www netviewer com in the Chat tray s text field 2 Click on the small arrow next to the Send button and select Send Link The participant will then see a dialog box He can open the link directly ina browser or cancel the process You can also send several links at a time or send a message with a link such as For more information visit www netviewer com or www google com Netviewer Support 64 netviewer py CITRIX Exit session Either session partner consultant or participant can exit the Netviewer session at any time In show mode e Click on the X in the Mini panel In watch mode e Click on the X in the Netviewer window e Orclose the Netviewer task in the Windows taskbar Either session partner can also click on Ex tin the context menu of the Netviewer icon in the Windows system tray Both session partners will see the Exit dialog CITRIX online Netviewer Suppo
31. 0 PM Forum 11 25 Jour fixe 12 20 All hands Consultant magnar constantino pdo magnar constantino pdo magnar constantino pdo magnar constantino pdo magnar constantino pdo benno portale pdo discar Last edited by greta pdo discard netvie magnar constantino pdo magnar constantino pdo benno portale pdo discar access to the session Session password Send Outlook appointment e mail or communicate the following access data to the attendees A Session 386 422 020 Session password Planning a new session 1 Click the Create new session button N Enter a topic for the session Select the Consultant who will carry out the session Enter when the session will begin and how long it will last WB y Select whether the session will take place once daily weekly or monthly e The user with the role of Assistant is assigned one of the available licenses permanently Netviewer Support di Send an e mail invitation Functions for the consultant netviewer oy CITRIX The integrated invitation function You can send invitation e mails directly from Netviewer to people with whom you would like to hold a session Netviewer interfaces with your standard e mail program for this purpose Netviewer supports virtually all e mail programs When the participant and consultant use the following e mail programs you can send an e mail to the re
32. 09 2 Once the participant has acknowledged the query you will see the available information such as operating system memory and Internet connection in the System diagnostics tray Ol Processor Intel R Pentium PF O CPU 2 80GHz GBT 42302631 Award Modular BI Type ATAT COMPATIBLE Internet Explorer 35 Netviewer Support Functions for the consultant netviewer oy CITRIX Recording function The recording function makes it possible to retrace Netviewer sessions Everything from the session including video and voice when using VoIP is kept in the recording Netviewer supports session recording in file formats nvl and asf The configuration of your Netviewer program will determine which file format is used for recording If recording in asf format we recommend using a computer with at least 256 MB RAM at least a 2 GHz processor and Windows XP or Vista Windows 7 File formats for session recording vl Netviewer s proprietary file format nvl files can be neither edited nor changed which makes the recording suitable for auditing purposes To play nvl files you must use Netviewer NetPlayer which contains the common functions of a media player ast Proprietary file format developed by Microsoft for audio and video data To replay asf files you can use Windows Media Player and various other players available free of charge Starting session recording Recording of the session will begin automat
33. 2011 10 03 01 2011 11 14 07 2009 05 03 01 2011 17 3 09 03 2011 14 25 03 2011 01 03 01 2011 10 29 03 2011 15 Created at 03 01 2011 17 03 01 2011 171 03 01 2011 17 03 01 2011 17 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 4 A 09 13 08 138 Please wait until the session partner has confirmed the selection of files The window is divided into three areas Status cancelled Total 210 bytes e The upper area shows the File explorer on the session partner s computer e The centre area shows the File explorer on your own computer e The lower area shows protocol and status information Netviewer Support Functions for both session partners netviewer oy CITRIX File explorer provides the same basic functions that you know from Windows Explorer anxu yg GG gt a Go back to the previously opened directory Go forward once again to the next directory Go to the directory at the next highest level Create a new directory in the currently opened directory Delete the currently selected item file or directory Refresh the view Switch between various ways of viewing the items contained in the directory with or without details as a list as icons Transfer selected item s from the session partner s computer to the cur
34. 890 025 Password not set Session recording E Restart participant s computer Expand access rights inl Show all applications Es Firefox E w Winword e Remote Support And Remot Netviewer DE PC 242 Transfer newly opened applications Transfer desktop Transfer task bar and system Transfer Netviewer panel C TRIX oniimne E How does Netviewer work Start installation E Why install Netviewer P netviewer oy CITRIX Trays in Control panel The following overview shows all of the trays available for the Control panel The trays that are actually available to you depends on the profile the session was started with and the session settings Additional information about the trays is available in the sections Functions for the consultant Functions for the consultant and Functions for both session partners starting on page 21 Session Access session data and session settings control session recording restart participant s computer and expand access on Consultant side only rights to the participant s computer Netviewer News Only temporarily available Contains important information from Netviewer for example when a new program version is available Application selection While in Show mode define which applications and screen elements the session partner will see My monitor Check how the screen is transferred to the session partner Use the context menu right click to
35. AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable Unmodified sourcecode Code Reference http code google com p dspack downloads detail name dspack2 3 4 zip amp can 2 amp q The following software is included in this product FastMM Copyright Professional Software Development Pierre le Riche It is released under a dual license and you may choose to use it under either the Mozilla Public License 1 1 or the GNU Lesser General Public License 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED
36. YES YES YES YES YES Only if assigned license and role of User VES Only if assigned role of Invoices Only if assigned license and role of User Only if assigned role of Assistant netviewer oy CITRIX Invoices YES Only if assigned license and role of User YES YES Overview only no functions NO NO NO NO Only if assigned license and role of User NO MES Only if assigned license and role of User Only if assigned role of Assistant 75 Functions for Netviewer Administrators netviewer oy CITRIX The first user in an organization to register with the MyNetviewer customer portal will have the Portal Admin role All subsequent users who register will be automatically given the User role The Portal Admin role can be assigned to as many users as desired there is no limit on the number of Portal Administrators in a Netviewer user administration system Assigning roles ad a Click on the button Edit Au PW yN Click on Save Caren Lingue Personal information Address Erzbergersira e 117 Postal code city 76133 Karlsruhe Log in to the MyNetviewer customer portal In the right column click on User administration A summary of previously created users will appear Select a user to whom you want to assign a role Under Role select the roles you want to assign Contract independent roles E Por
37. administered in profile administration through the MyNetviewer customer portal This is related to user administration to the extent that you release profiles for users from within profile administration User administration User administration offers you the following functions e You can give users a variety of rights thereby controlling which functions they can access within the Netviewer products and the MyNetviewer customer portal e You can create edit and delete users at any time Opening user administration 1 Sign onto the MyNetviewer customer portal 2 Inthe right column click on User administration gt A summary of previously created users will appear 68 Netviewer Support Functions for Netviewer Administrators User administration interface netviewer oy CITRIX J Overview User administration My account Add user F Edit Contract assignment Delete F My contracts Select all none User administration Hame Contract Role ee E Alex Assistant User al H bakli inetviewerde Assistant Portal Usage statistics Admin User F F Ben Assistant User Download F Caren Lingue Assistant User Netviewer Meet Free Edition show contract ID 0001002 Help Netviewer Support Business Edition show contract ID 1000325 Netviewer Webinar Business Edition show contract ID 1000326 Netviewer Admin Business Edition show contract ID 1000721 Add user Add more users to User administration Edit Obtai
38. aniel Stenberg lt daniel haxx se gt Use of any of this software is governed by the terms of the license below The curl license http curl haxx se docs copyright html Code Reference http curl haxx se download curl 7 21 2 tar gz The following software is included in this product logqgcplus Copyright C 1999 2009 Contributors to logacplus project All rights reserved It is released under a dual license and you may choose to use it under either the Apache License Version 2 0 or Two clause BSD License FreeBSD license Use of any of this software is governed by the terms of the license below Apache License Version 2 0 http www apache org licenses LICENSE 2 0 Code Reference http sourceforge net projects logacplus files Use of any of this software is governed by the terms of the license below Two clause BSD License FreeBSD license http www freebsd org copyright freebsd license html Code Reference http sourceforge net projects logacplus files The following software is included in this product MSAcm pas Copyright C 1999 Francois Piette Copyright C 1995 1999 Microsoft Corporation Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Code Reference http www koders com delphi fid730EDF4CF77F984CEF2186Ci9g5FF14488478C590B aspx s t hread The following software is included in this product paszli
39. artner perform undesirable actions on your computer Please also explain these functions to your session partner How does Netviewer protect remotely controlled computers e Granting remote control Only a session partner who shows his screen can grant remote control rights As a viewer you do not have the ability to grant yourself remote control rights e Application selection In general only applications and screen elements that the session partner has released for transfer can be controlled remotely You can neither see nor control elements that he or she has not selected in Application selection e Mouse priority When remote control is activated session partners share mouse and keyboard However the session partner in Show mode has a higher priority and retains control over her mouse at all times e Security key Pressing the security key by default Fi immediately revokes remote control Netviewer Support 45 Functions for both session partners netviewer oy CITRIX Activating remote control e The session partner clicks onin the Mini panel in the upper section of Gi tae his or her Control panel You can then control the other person s computer using your mouse and keyboard for example you can execute mouse clicks and make keyboard entries The small hand symbol in the title bar frame of the Netviewer window tells you if you currently have remote control rights As the consultant you can also actively request
40. ation account it will not be possible to add that user directly to another user administration account that is managed by a different organization or department for example If this is attempted the user will receive an e mail invitation to be transferred to the new system If he accepts the invitation he will be added to the new user administration account and deleted from the original account At the same time he will lose any Netviewer licenses that were available through the original User administration account A user can be transferred to another user administration account only if that user is not the last remaining Portal Admin Netviewer Support 70 netviewer oy CITRIX Functions for Netviewer Administrators Importing users The import function is useful for creating large numbers of users quickly 1 Todo this create a CSV file with the following format e Separate e mail addresses with a semicolon as follows a Adress csv Editor File Edit Format view Help SamyGcompany com mariag company com tomas company com mart i n company com maren netyiewer n j marida netviewer com mareen beet eanetviewer com m 2 In user administration click on Add user 3 Click mport several users 4 Click on Browse User administration Add user Add new user Import several users mport several users into User administration at one time Upload a CS file that contains the users e mail fi
41. b Copyright C 1998 by Jacques Nomssi Nzali Use of any of this software is governed by the terms of the license below paszlib license ftp ftp riken go jp pub pc simtelnet msdos turbopas paszlbio zip Code Reference ftp ftp riken go jp pub pc simtelnet msdos turbopas paszlbio zip The following software is included in this product Speex Codec 2002 2003 Jean Marc Valin Xiph Org Foundation Use of any of this software is governed by the terms of the license below Revised BSD license http www xiph org licenses bsd speex Code Reference http www speex org downloads The following software is included in this product SSLeay Copyright C 1997 Eric Young eay cryptsoft com please notify that the SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Use of any of this software is governed by the terms of the license below SSLeay license http h71000 www7 hp com doc 83final ba554_90007 apcso2 html Code Reference http dl packetstormsecurity net crypt SSL SSLeay SSLeay o 9 0b tar gz Netviewer Support 92 superobject A fast Delphi JSON parser Theora Codec zlib netviewer oy CITRIX The following software is included in this product superobject A fast Delphi JSON parser Unit owner Henri Gourvest lt hgourvest gmail com gt It is released under a dual license and you may choose to use i
42. cipient that automatically registers in the recipient s calendar e Microsoft Outlook e Lotus Notes You can send invitations in advance when planning the session or after the session has already started The invitation contains an editable standard text with the session number and usually a link to the participant program In this way the participant receives all the information he or she needs to enter the session without going to any extra effort We recommend sending the e mails in encrypted format in order to protect transmission of the session number Please refer to the Help section of your e mail program for encryption options Using Session planner for invitations If you use the Session planner to prepare and plan your Netviewer sessions you can send an advance invitation to the participant This gives the participant an opportunity to add the session to her schedule and gives her in advance the information she needs to start the session 1 Open the Session planner through the Start dialog and plan a session as Usual 2 Click on the nvitation button Netviewer then attempts to access your e mail program You may see a query from your e mail program that must be acknowledged If you use Microsoft Outlook or Lotus Notes 1 The appointment to be sent is now opened in Microsoft Outlook Lotus Notes Enter the recipient of the appointment and add the necessary information such as attachments 2 Send the appointment
43. dec Copyright C 2002 2009 Xiph org Foundation Use of any of this software is governed by the terms of the license below Theora license http www theora org downloads Code Reference http www theora org downloads The following software is included in this product zlib Copyright C 1995 2010 Jean loup Gailly and Mark Adler Use of any of this software is governed by the terms of the license below zlib License http www zlib net zlib_license html Code Reference http zlib net zlib 1 2 5 tar gz You can download licenses and terms and conditions associated with these components from https get netviewer com thirdpartylicenses Netviewer_thirdpartylicenses zip Netviewer Support 93 netviewer oy CITRIX Copyrights and brands 2011 Netviewer AG All rights reserved Operating instructions manuals and software are copyright protected Copying reproduction translation or conversion to any type of electronic media or machine readable form in entirety or parts without previous written approval of Netviewer AG is not permitted All additional rights to the software are defined in the license agreements and General Terms and Conditions The Netviewer logo is a registered trademark of Netviewer AG Identical or similar usage of the logo in commercial transactions without approval of Netviewer can lead to cease and desist and damage compensation claims Rights to other brands and product names mentioned in thi
44. e http code google com p delphidec downloads detail name DEC v3 0 zip Code Reference http code google com p delphidec downloads detail name DEC _v3 o zip The following software is included in this product DEC 5 1 Copyright Hagen Reddmann HaReddmann at T Online dot de Use of any of this software is governed by the terms of the license below DEC 5 1 license http code google com p delphidec downloads detail name DEC _v5 1c zip Code Reference http code google com p delphidec downloads detail name DEC v5 1c zip The following software is included in this product Delphi BT MemoryModule Copyright c 2005 2010 by Martin Offenwanger coder dsplayer de Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Code Reference http code google com p memorymodule downloads detail name BTMemoryModule_ 0 0 4 zip amp can 2 amp q Netviewer Support 29 DSpack FastMM netviewer oy CITRIX The following software is included in this product DSpack Copyright C Microsoft Corporation All rights reserved Copyright C 2002 Henri GOURVEST Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN
45. e appointment The appointment will be entered into your and the participant s calendars after acceptance of the appointment Netviewer Support as Functions for the consultant netviewer oy CITRIX Starting a Netviewer session from an Outlook appointment As the Consultant you can start the Netviewer session from the Outlook appointment at the planned time 1 Open the Outlook appointment 2 Inthe Netviewer Support Netviewer Support session tab click on Start Support session Start gt The Consultant program will now start 3 You will then immediately enter the session and wait until the participant has entered Outlook appointment with Netviewer session on participant side e The participant opens the Outlook appointment and clicks on the link in the invitation text The participant program starts and the participant moves directly into the session Microsoft Outlook 2003 Microsoft Outlook 2007 or higher Netviewer Support 29 Y Functions for the consultant netviewer oy CITRIX Session tray The Session tray in the Control panel offers you the consultant the following Information and functions e Rec The session is recorded e Session number which unambiguously identifies the session The participant needs this information to enter the session e Session password optional which the participant needs to enter the session e Control session recording e Restart participant s
46. e mail adress can be assigned to only one contract for each product type A user can thus be assigned to a Netviewer Support and a Netviewer Meet contract and receive a single license for each of the products He CANNOT for example be assigned to two Netviewer Support contracts at the same time and use two Netviewer Support licenses Expand a contract If you would like to purchase additional licenses proceed as follows d a Sign on to the MyNetviewer customer portal In the right column click on My contracts A summary of the available contracts will appear Click on the contract to which you wish to add additional licenses Click on Upgrade under the Contract section pW yN Follow the instructions on our portal pages Netviewer Support 73 Functions for Netviewer Administrators netviewer oy CITRIX Netviewer roles The MyNetviewer Customer Portal provides for two contract independent roles and two contract specific roles for Netviewer Support Contract independent roles Contract independent roles are based on all Netviewer contracts and products within a user account in the MyNetviewer Customer Portal Role Description Portal Admin Primarily contains the authorization to do the following in the MyNetviewer Customer Portal eManage users licenses and profiles e iew and evaluate the usage statistics for all users of a contract Invoices Includes the authorization to view and download online invoices
47. ee page 47 Switch to Show mode or Watch mode The current direction of viewing is shown in yellow Activate or deactivate pinning of the full screen mode bar If the bar is pinned it will stay on top Extend and retract Control panel O Minimize the Netviewer window so it is visible only in the taskbar th Reduce the Netviewer window switch back to normal window view Exit the Netviewer session 52 Netviewer Support Functions for both session partners netviewer oy CITRIX Mini video The Mini video display option shows a smaller version of the session partner s video in the Netviewer window e Open the Netviewer menu at the top left of the Netviewer window Select the Mini video option The presence of a check in front of the option will tell you that the function is activated If the session partner has deactivated video transmission the Mini video will not be shown Original size The Original size function is used when the transferred screen is shown in 1 1 scale This maximizes the Netviewer window In this case the screen may need more room than the Netviewer window provides To scroll within the Netviewer window move the mouse along the window frame in the direction of the items you wish to view The contents of the window will shift according to the movement of the mouse The closer you move the mouse to the edge the faster the contents will move 1 Open the Netviewer menu at the
48. etviewer Support participant program NV_Support_Participant exe You have access to the Participant program in the MyNetviewer customer portal You can provide the Participant program to others in the following ways e Via the Netviewer WebStarter which you integrate into your website as an iFrame e asa download on your own website e in another way such as an e mail e as a download from www netviewer com which always contains the most recent version of the participant program Compatibility with Consultant program In most cases every Netviewer Support participant program will be compatible with your Consultant program The Netviewer Consultant programs of version 6 0 and higher are compatible only with version 6 0 or later of the participant programs and vice versa The latest programs are available at www netviewer com Functional settings in the participant program always adapt to the Consultant program For example if the Consultant program deactivates the ability to change the direction of viewing this will also be unavailable in the participant program Netviewer Support 3 netviewer oy CITRIX Setting up Netviewer Netviewer plug ins Netviewer plug ins are useful for Users who would like a quick and easy way to start Netviewer from other applications Once you have installed the plug ins you will be able to start or participate in a Netviewer session directly from Microsoft Excel for example with just a
49. ewer oy CITRIX Functions in show mode You can use the following functions while showing your screen Application selection In the Application selection tray you determine which applications and elements of your screen your session partner will see Currently open applications are listed in the upper area If one application has several open windows these will be shown below the application in a tree type structure In the lower section you have access to general options related to screen transmission e Check the desired options in order to activate transmission for the session partner e Remove the check next to an option in order to prevent sharing it Please make sure your system fulfills the System requirements listed on page 4 otherwise you may experience functional limitations in the behaviour of the application selection Application selection Show all applications Ll contract draft Octo Micr Microsoft Excel key Figures 4 windows Explorer eS Mindjet MindManager Fro Transfer newly opened applications Transfer desktop Transfer task bar and system TAQA AKA Transfer Netviewer panel y If you move your mouse over an application in the Application selection tray the corresponding window will be highlighted on your screen Netviewer Support 4 Functions for both session partners Option Show all applications Transfer newly opened applications Transfer desktop Tra
50. face c 0sede cent sedinmetsodevetcecidetuadevestaeteeumtes 78 Administering profiles 0 0 cc ccc cece cece cece cece eeeeeeeeeneeeeeeseeeeeeeeeees 81 Customizing the e mail invitation COXt cece cece ee cee ee eeeeeeeseeeeeeaeees 82 LOOOINE sissien i E E a eee 84 FAO TO r EE E 84 Netviewer Usage SLALISLICS cece cece eee ee eee ence eee eaeeeeeesaeeeeeaeeeees 84 GIOS SIN apea E EER 35 COMMERCE scoot ese ease eikct cee sees E 88 netviewer oy CITRIX About this user manual The User Manual for Netviewer Support is intended for use by consultants who use the Consultant program to prepare start and direct a Netviewer session Procedural descriptions of a session and Netviewer functions are primarily from the consultant s perspective Many functions of Netviewer are the same for both participating users The User Manual will always inform you whether a function is available for both session partners or only for the consultant Descriptive conventions in the User Manual Step by step directions are always numbered Example 1 To deactivate event mode deactivate the Hold a session in Event mode option 2 Select the profile that you would like to alter 3 Edit the profile on the tabs Operational elements found in the user interface such as buttons dialog titles or options are italicized in the text when these refer to specific instructions or references Example e Inthe start dialog click on Star
51. fies which applications and screen elements the participants will see when you show your screen Refer to the Application selection section on page 41 for more information about selecting applications Session recording Use this option to activate and deactivate session recording Users section In the Users section you can define which users may use the profile A newly created profile is available for all users by default Making a profile available only for certain users 1 Select from the drop down menu the profile you wish to edit 2 Activate the option available only for certain users gt A lst of all users will be displayed Users Profile available for all users available only for certain users Jenny Kang Delete Raul Diaz Delete Francoise Renoir Delete Marta Pawlowski Delete gianni vecchifonetviewer tt Delete Add user 3 Remove the users who may not have access to the profile 4 Tomake the profile available again for the user click on Add user Netviewer Support Be Functions for Netviewer Administrators netviewer oy CITRIX Administering profiles Create a new profile 1 Open profile administration see page 77 2 Click on Create new profile 3 Enter a name for the new profile 4 Edit the profile under sections Range of functions Session settings Options for the consultant and Users 5 Click on Save Editing an existing profile 1 Select from the drop down me
52. g amp Drop in Watch mode with remote control activated see page 47 you can also use the File transfer tray in the Control panel to exchange files This tray serves as a container for files that both session partners can download or Upload File transter contract draft OctO doc 11 kB Owner Consultant key Figures 2006 xls 19 kB Owner Consultant Benefits of using the File transfer tray e Remote control is not necessary for transferring files e Regardless of the direction of viewing both parties can provide access to files or download files at any time e Both session partners have full control over which files they provide and download Uploading a file 1 Click on the Upload button in the File transfer tray re 2 Inthe file selection dialog that opens select the desired file and confirm l your choice The session partner can now download the file When a session partner has uploaded a new file into the tray the tray will blink on the partner s side to inform him or her of the upload Downloading a file 1 Select the desired file and click on the Download button in the File eatin transfer tray 2 Inthe Save file dialog browse to the local location where you wish to save the file You can also upload or download files with Drag amp Drop Simply drag a file from your computer into the tray or from the tray onto your desktop for example Once you see the Plus symbol you can let the file d
53. gt The Outlook scheduling window will open Vi U a gt I gt Mit hiten Mpt _ x t i Vaperey Seed pajade A OE ae ded Bawls pe ee ts w icc forded bap l mada perag r F B Ei e a n Start TL ATTAT Hp eb bed game te CE TEET AA aprii my MAEN m Netviewer e m i Plan a Netviewer Support session p h gt _ yaa 7 Yes plan this appointment as a Netviewer Support session Session profile start session E x lt Use session password Planning procedure If you activate Yes plan this appointment as a Netviewer Support session the normal Outlook appointment will become a Netviewer Support appointment After clicking on Apply you will return to the Appointment view There you will see a prepared invitation text with access data for joining the session Simply select the desired session partner This person will receive the information he or she needs to participate in the planned Session 3 Inthe appointment s Netviewer Support Netviewer Support session tab check the option Yes plan this appointment as a Netviewer Support session 4 If desired select a different profile for the session and define a password 5 Click on Apply 6 The Netviewer invitation text with the download link for the Participant program will appear automatically in the Appointment tab 7 Inthe Appointment tab enter the relevant information for the appointment and send th
54. handle at edge of screen in Watch mode or Mini panel in Show mode will inform you that the session is currently active You can concentrate completely on the application that you are currently editing yet still have ready access to the Control panel The Control panel often covers the buttons for minimizing reducing and closing a window below it But if you move your mouse to the upper right corner the Control panel will slide down so you can access these buttons Netviewer Support 14 Panel From left Panel From right Open Close Exit Alt F4 g User interface netviewer oy CITRIX The following functions are available in the upper area of the Control panel Remote conte ai te yaa 7 Retract Control panel Switch to Show mode or Watch mode The current direction of viewing is shown in yellow Activate or deactivate remote control for the session partner in Show mode or request remote control rights from the participant consultant in Watch mode The current status is shown in yellow Security key Fu depending on your configuration enables you to immediately deactivate remote control Moving the Control panel You can move the Control panel to the right or left edge of your screen 1 Right click on the Netviewer icon in the system tray or the Mini panel to open the context menu 2 Select Panel from leftor Panel from right Netviewer Support 5 Session 158
55. he proper authorization a link to Profile administration will be available on the start screen Quality corner Indicator green striped who are gray circle in control panel Mini panel and Netviewer window frame which shows the progress of the screen transfer Recording function Additional functionality that enables recording of sessions in the nvl file format Session recordings can be replayed with Netviewer NetPlayer Remote control The user in watch mode receives the right to remotely control all of the other person s visible applications besides the Netviewer control panel by making mouse and keyboard entries Role A method for administering users that allows the Netviewer Portal Administrator to grant users specific rights in Netviewer Users are assigned roles in the user administration area of the MyNetviewer customer portal Security key Key by default Fn that the session partner in Show mode can use to immediately revoke remote control and drag and drop file transfer rights from the user in Watch mode when remote control is activated Session Netviewer Support session which the consultant initiates and a participant can enter Also a tray in the control panel with centralized information about the session Session number Nine digit session number generated randomly by Netviewer that uniquely identifies a session and through which the connection between consultant and participants is established Ses
56. ically when the session starts You can use the following buttons in the Session tray to control the recording Ge Starts session recording Pauses session recording La Stops session recording The button in yellow indicates the current status of the recording Session recording is ongoing Session recording is paused Session recording is stopped Pausing session recording e Click on the button Pause session recording You can start session recording again at any time or stop it completely 36 Netviewer Support Functions for the consultant netviewer oy CITRIX Stopping and saving session recording 1 Click on the button Stop session recording 2 As soon as you end session recording a Save as dialog will open This allows you to specify where the recording file will be saved If you do not specify a save location the file will be saved by default in the same folder where the exe Netviewer program is located Please inform your Netviewer contact if you would like to specify in the Save as dialoga particular location for your nvl files as the default value for your Netviewer application Deactivating the recording function In the profile administration area of the MyNetviewer customer portal you have the ability to deactivate session recording for certain users Refer to page 79 for more information about this Netviewer Support 37 netviewer oy CITRIX Functions for the consultant Ne
57. ick on Save 83 Netviewer Support Functions for Netviewer Administrators netviewer oy CITRIX Logging TXT log file When a session is established for the first time the consultant program generates a text file with the log entries The log file is stored in the same directory as the consultant program Log entries for each new session are written at the end of the file Netviewer Usage statistics The usage statistics in the MyNetviewer customer portal provide an overview of the number and duration of sessions that are held by dedicated users within a certain period of time with a certain contract Open usage statistics 1 Sign onto the MyNetviewer customer portal 2 Inthe right column click on Usage statistics gt A summary of the available contracts will appear 3 Click on the contract whose usage statistics you would like to view gt The usage statistics for the selected contract will be displayed e Only the Netviewer Portal Administrator has a global overview of usage statistics of all users Under a contract Users with the role User can view only their own usage statistics Netviewer Support 84 netviewer py CITRIX Glossary Application selection Tray in the control panel and area in Profile manager which enables detailed selection of the applications and screen elements that are transferred to the session partner Clip Grip for extending and retracting the Netviewer control panel in watch
58. ktop sharing When you start a Netviewer session as a consultant you initially show your own screen In other words you are in Show mode The participant sees the contents of your screen but has no opportunity to control your computer through his mouse for example To see which applications and screen elements you can transmit in Show mode refer to Application selection on page 41 Changing direction of viewing Both session partners are able to change the direction of viewing Change the direction of viewing with buttons Show and Watch While in Show mode e Click on Watch in the Mini panel or in Control panel For the participant to show his screen he must first acknowledge a related query While in Watch mode e Click on Show in Control panel When the participant switches to Show mode he receives a query that protects him from unintentionally transferring his desktop You will be able to see his screen only after he has acknowledged the query a Your screen content is about to be transferred b 4 Do you want to proceed You can use the Application selection tray in the Netviewer Control Panel at any time to select which applications you would like to transfer REC Notice The session may be recorded The icon at left will be shown in the Session tay whenever recording is active Stop showing this dialogue during the current sessio Netviewer Support 40 Functions for both session partners netvi
59. lide controllers to control the volume of playback ri and recording E respectively or 1 Click on the arrow in the lower right of the Vo Ptray gt The context menu will open 2 Click on Multimedia settings gt The Multimedia settings dialog will open 3 Use the two slide controls under Audio to adjust the volume and microphone levels Selecting the recording device 4 Click on the arrow in the lower right of the Vo Ptray G Click on Recording device 6 Select the recording device whose signal you wish to transfer to the session partner Netviewer Support 37 Functions for both session partners netviewer oy CITRIX If you organize your sessions with the nv tation function in the Session planner and use the VoIP function it will be unnecessary to place a telephone call before the session Instead the two session partners will meet directly in the session at the agreed time and communicate verbally with the integrated VoIP function Video transmission The video function whereby Netviewer transmits webcam video to the session partner makes online communication and cooperation even more personal In the Participant video and My video trays you can view your session partner s video and transmit your own video to him or her A properly installed and connected webcam is required for video transmission Of course your video image will be transmitted only with your approval Outside monitoring through the webca
60. ly start a Netviewer session or participate in a session that has already begun e Click on the Netviewer icon in the opened application to start the consultant program or go to the Netviewer Support menu and select Start Netviewer Support e To start the participant program select Join a Netviewer Support session The subsequent steps required to establish a session are described in chapter Establishing a session with Netviewer starting on page 8 Uninstalling plug ins You can uninstall plug ins at any time by going through the Windows Control Panel 1 Click on Start Control Panel Add or Remove Programs to open the Windows Add or Remove Programs dialog 2 Select entry Netviewer Support and click on Remove The plug ins will now be uninstalled 3 If required restart your computer in order to complete removal Checking the VeriSign certificate Netviewer programs are signed with a VeriSign certificate to confirm their authenticity You can confirm that you are using an original Netviewer program by opening the file properties and viewing the signature e Right click on the exe file to open its context menu e Select Properties e Goto the Digital signatures tab e From the list select the Netviewer certificate and click on Details In Details you can check the validity of the VeriSign certificate Netviewer Support netviewer py CITRIX Establishing a session with Netviewer In brief 1 Start
61. m is not possible Video transmission can take place in one direction or simultaneously in both directions e Both session partners have a webcam When holding a conversation they see each other in their Video trays e Only the consultant has a Webcam This gives a sales presentation or similar meeting a more personal atmosphere You can choose between no image a static image file a video file or a Webcam as the video source The most recently used source will always be selected Transmitting your own video 1 Open the My video tray and check in the Video source context menu to make sure the desired video source is selected Transmission of video to the session partner is always initially deactivated 2 Click on on 3 Check the transmitted video and properly align the Webcam if necessary Interrupt transmission and transmit a static image e Inthe lower left of the My video tray click on the Activate still button To discard the static image and reactivate transmission e Click on the button End still Transfer saved image or video Instead of transferring the video from a Webcam you can also transfer a static image file formats bmp or jpg or a video file formats avi or mpeg in the My Video tray 58 Netviewer Support Functions for both session partners netviewer oy CITRIX You can also use the video function in order to show your session partner video files Select the video file avi or mpeg
62. mbination with the recording function used to replay session recordings in the nvl file format Netviewer window The red bordered window in which the user in watch mode sees the other person s screen NVL Proprietary file format of the session recordings which is generated during a session when the recording function is activated Can be replayed only in Netviewer NetPlayer Participant User role in Netviewer that the Netviewer participant program uses The participant is invited to a session by the consultant and can participate in the session 85 Netviewer Support e netviewer oy CITRIX Participant program The Netviewer program that the participant uses in order to enter a session started by the consultant Password Password with which the consultant must authenticate himself when starting the consultant program Protects the consultant program from unauthorized access Pointer Arrow shaped pointing instrument which the Netviewer user can use in watch mode without remote control If he clicks in the Netviewer window an arrow will appear at this position on the user s screen Profile Custom session configuration that the consultant can use to start a Netviewer session Profiles are defined in the profile administration area of the MyNetviewer customer portal Profile administration Additional module in the MyNetviewer customer portal for creating and administering profiles When the Netviewer user has t
63. mer portal 2 Inthe right column click on User administration gt A summary of users will appear ra 7 Overview User administration My account Add user j Edit J Contract assignment J Delete J My contracts Select all none User administration Name Contract Role eres F Alex Assistant User i F H baki netviewerde Assistant Portal Usage statistics Admin User E F Ben Assistant User Download F Caren Lingue Assistant User Netviewer Meet Free Edition show contract ID 0001002 Help Netviewer Support Business Edition show contract ID 1000325 Netviewer Webinar Business Edition show contract ID 1000326 Netviewer Admin Business Edition show contract ID 1000721 3 Select the users that shall be assigned a license 4 Click on the button Contract assignment 5 Select the contract s that you wish to assign to the users 6 Click on assign gt The users can now access the licenses they have been assigned Revoke licenses amd a Yay BW yN Netviewer Support Log in to the MyNetviewer customer portal In the right column click on User administration A summary of the available contracts will appear Click on the button Contract assignment Select the users whose license s you wish to revoke Select the contracts that contain the licenses you wish to revoke Click on Remove The users will no longer have access to those licenses 72 Functions for Netviewer Administrators netviewer oy CITRIX A user an
64. n a detailed view of the user s data Contract Give users licenses by assign them to contracts assignment Delete Delete selected users from user administration and the MyNetviewer customer portal Name Users that have already been created Contract Click on the name of the user to see which contracts have been assigned to that user Role The role s currently assigned to the user Netviewer Support Functions for Netviewer Administrators netviewer oy CITRIX Setting up Netviewer user administration Manually create or import a new user If you wish to create new users you can do this manually or import a list of users from a CSV file Creating a new user manually 1 Click on Add userin user administration 2 Select Add new User 3 Enter the new user s e mail address User administration Add user Add new user E Import several users E mail Address Cancel Send invitation 4 Click on Send invitation gt The user now appears in the list of users The user will receive an e mail with a link to the MyNetviewer customer portal 6 Assuming a license has been assigned the new user will be able to use Netviewer as soon as he or she has registered in the MyNetviewer customer portal by clicking on the e mail link Please note that e mail addresses are unique within the Netviewer system i e an e mail address may be assigned to only one user administration account When a user has been added to a user administr
65. nal support Its features also make Netviewer Support ideally suited to selling your software or other products and services Two roles always participate in a Netviewer session e the consultant who organizes opens and directs the Netviewer session e a participant who enters a session that has already started Neither the consultant nor participant require any installation or configuration To start a Netviewer session each side needs only an Internet connection and the Netviewer program which is available immediately without installation e The consultant uses the Netviewer Support Consultant program that he or she has licensed from Netviewer e The participant uses a nonlicensed participant program that he can obtain from the consultant s web site or other source The main function of Netviewer is to transfer a user s screen to another computer known as desktop sharing When you start a Netviewer session as a consultant you initially show your own screen You are in the so called Show mode A participant sees on his own screen a depiction of your complete desktop He is in Watch mode To reverse roles during an ongoing session simply change the direction of viewing If your session partner grants you remote control rights you will have the ability to execute mouse and keyboard commands on his computer whereby the other person always has the power to decide which applications you may see and control remotely As the consul
66. nctions for the consultant netviewer oy CITRIX Expand access rights As soon as an activity is to be carried out on the participant computer that requires more rights than are currently available to the participant the Secure Desktop mode is activated Windows Vista or higher In this mode a User Account Control dialog appears on the participant s computer and all other applications are grayed out Certain interface elements of the User Account Control are not transmitted to the Netviewer Consultant and thus the Consultant cannot operate these dialogs For these dialogs to be displayed to the Consultant and controlled remotely by him the Consultant must grant sufficient user rights for the User Account Control to the participant program at the beginning of the Netviewer session Transferring user rights 1 Click the Expand access rights button in the Session tray C gt Expand access rights gt Adialog opens If the Netviewer particpant program is run with limited Windows user rights spedal elements of the User Account Control UAC interface cannot be transferred to you such as the Windows Secure Desktop In order to make such dialogues visible for you the Netviewer participant must be given adequate user rights Please enter the necessary Windows user data for the Netviewer participant Sign on to domain enterprise User max Password This user data will neither be displayed to the other sessic
67. nder the section E mail invitation The template for the e mail invitation will open Two different options are available Define invitation e mail text E Use default text Use the customized text Option Description Use default text The default template text provided by Netviewer will be used Use the customized text Your customized template text will be used The standard text that you define will be used for all program languages To use a multilingual e mail invitation insert your translations into the customized text Customize the e mail invitation template Open the template for the e mail invitation see page 82 Select the option Use the customized text Edit the template text in the text field Click on Save 82 Netviewer Support Functions for Netviewer Administrators netviewer oy CITRIX Placeholder When creating your invitation text you can use the placeholders below When Netviewer generates the actual invitations it will automatically replace these placeholders with the relevant information Placeholder is replaced by lt SESSION_LINK gt Invitation link to the participant program lt SESSION PW gt Session password you selected lt SESSION_NO gt g digit sesson number lt SESSION_DATE gt Date and duration of session P Placeholders can be used multiple times in the text Reset customized template to the default Netviewer template 1 Activate the Vse default text option 2 Cl
68. ng Screenshot mode 1 Make sure that you are in Show mode 2 Inthe Whiteboardtray select Screenshot mode 3 Activate the Whiteboard with on 61 Netviewer Support Functions for both session partners netviewer oy CITRIX Whiteboard Both session participants can now use the drawing tools If you would like to prevent the session partner from drawing on your screen remove the check from next to Participants may draw e Click on offto deactivate the Whiteboard Activating Live mode 1 Make sure that you are in Show mode 2 Inthe Whiteboardtray select Live mode 3 Activate the Whiteboard with on Whiteboard Screenshot Modus Live Mlodus The session partner in Watch mode can now use the drawing tools In Show mode you can delete the drawings by clicking on the button Clear drawings e Click on offto deactivate the Whiteboard 62 Netviewer Support netviewer oy CITRIX Functions for both session partners Drawing tools and functions When your mouse button is depressed this tool produces a laser pointer on the other person s screen at the selected location Se Produces a thin line when you drag your mouse with the mouse button depressed if Produces a medium thick line when you drag your mouse with the mouse button depressed J Produces a thick line when you drag your mouse with the mouse button Lt O depressed Draws a rectangle when you drag your mouse with the mouse but
69. nload from cancelled v Name 021022afdcia Config Msi Dokumente un yMacHelp602_u Programme System Volume temp wiInpows WindowsXP i boot ini 4 bootfont bin bootsect dat R EN_IMG_0014 Size 210 Bytes 4KB 512 Bytes 146 KB Type Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Konfigurationsei VLC media file DAT Datei PNG Bild Date modified 02 09 2009 15 18 03 2011 17 02 09 2009 15 16 12 2009 11 28 03 2011 09 02 09 2009 12 02 09 2009 12 03 03 2011 09 02 09 2009 12 02 09 2009 12 04 08 2004 13 02 09 2009 13 04 01 2011 14 Created at 02 09 2009 11 02 09 2009 11 04 01 2011 12 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 01 04 2011 15 02 09 2009 10 04 08 2004 11 02 09 2009 11 04 01 2011 12 4 m O 0 A x H amp ua doubleMaster EmpirumAgent mMsocache yPerflogs Program Files Program Files ProgramData Recovery System Volume Type Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Dateiordner Date modified 12 01 2011 16 03 01 2011 19 24 01 2011 19 12 01 2011 16 03 01 2011 11 24 01 2011 19 03 01
70. nsfer task bar and system Show Netviewer control panel netviewer oy CITRIX What the session partner sees All open windows All windows as they are opened for as long as you are in Show mode Desktop including shortcuts background image etc Taskbar start menu and system dialogs Nonoperable shaded out Netviewer Control panel on edge of screen May cover parts of the transferred screen so not selected by default e When you change the settings in Application selection the changes will apply only to the current session As soon as you start a new session Netviewer will revert back to the standard settings Netviewer Support 42 Functions for both session partners netviewer oy CITRIX My monitor tray Use the My monitor tray to control how Netviewer will display your screen to the session partner You will see a miniaturized version of your screen including all changes in real time Use this opportunity to organize your screen ideally for transfer by arranging Windows closing windows and adjusting settings in Application selection such as hiding the Control panel Transferring a still picture To temporarily interrupt transfer of the screen you can switch to a still picture orl Your screen will then be frozen on the other person s computer e Click on the Pause button to transfer a frozen image of your current screen to the session partner or press the key combination Windows key S
71. nternational Business Machines Copyright 1991 2005 Unicode Inc All rights reserved Use of any of this software is governed by the terms of the license below ICU License http source icu project org repos icu icu trunk license html Code Reference http download icu project org files icuac 4 6 icuac 4_6 src tgz The following software is included in this product Internet Component Suite ICS Copyright C 1997 2008 by Francois PIETTE Use of any of this software is governed by the terms of the license below ICS License http www overbyte be Code Reference http www overbyte be The following software is included in this product JEDI Windows API Copyright 1995 2001 Microsoft Corporation All Rights Reserved Copyright C 2004 2009 Alex Gorbatchev Copyright C Christian Wimmer All rights reserved Copyright Marcel van Brakel 1999 2001 It is released under a dual license and you may choose to use it under either the Mozilla Public License 1 1 MPL 1 1 or the GNU Lesser Public License 2 1 LGPL 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE
72. nu the profile you wish to edit 2 Edit the profile under sections Range of functions Session settings Options for the consultant and Users 3 Click on Save Delete a profile 1 Select from the drop down menu the profile you wish to delete 2 At the bottom click on Delete this profile Temporarily change a profile while a session is ongoing 1 While a session is ongoing click on the arrow at the bottom right of the Session tray in the Netviewer Control Panel When the menu opens select Open session settings Show all applice e a weet E a E gt The Session settings window will open 2 Perform the desired changes 3 Click on OX to use the modified settings for the current session Changes that you make in the Netviewer program during an ongoing session are valid for that session only The default settings will be reset when the session is over Netviewer Support si Functions for Netviewer Administrators netviewer oy CITRIX Customizing the e mail invitation text In the MyNetviewer customer portal you have the opportunity to customize the text of your e mail invitations see page 25 to meet your requirements Open the e mail invitation template A gt Sign on to the MyNetviewer customer portal In the right column click on My contracts A summary of the available contracts will appear Click on the contract whose e mail invitation text you would like to customize Click on nvitation text u
73. o exchange files a small amount of preparation is necessary Make sure that you are in Watch mode and have remote control rights The symbol in the bar of the Netviewer window tells you if you may exchange files through Drag amp Drop e Arrange your screen in a way that facilitates access to the file administration system such as the desktop Windows Explorer or the working area on both your screen and the transferred screen ie E Bhib n ha Merime bkn F f EF i Dien ae file ijon a fee ereed la h eg I akei ever Pemicbie heer pearl LT Gi Js E ge ee TJE Netviewer Support 47 Functions for both session partners netviewer oy CITRIX Transferring a file from your session partner s computer to your own computer e Select the desired file in the Netviewer window hold the mouse button depressed and drag the file from the Netviewer window and into your file administration system or desktop The session partner will see a query dialog in which he must agree to transferring the file from his computer to your computer Only then will the file actually be transferred Transferring a file from your computer to your session partner e Select the desired file in your file administration system or on your desktop hold the mouse button depressed and drag the file into the Netviewer window Allow the file to drop into your session partner s file administration system or onto his desktop The session
74. ogram faster take advantage of the Netviewer QuickStart plug in available from the MyNetviewer customer portal 5 Call the participant on the telephone to give him the session number If you are using the Session planner you can send him an e mail invitation in advance with all necessary session data 6 The participant enters the session number in the login dialog and confirms his entry Netviewer Support hj netviewer oy CITRIX Establishing a session with Netviewer HEWIEWE suppui L py CITRIX Participant login Please enter the session number the consultant gives to you on the phone Session number 123456789 Connect e If you have defined a session password for a preplanned session the participants must enter this in another dialog gt Netviewer then establishes a connection between consultant and participant As soon as the connection is complete the participant wil be showing you the consultant his screen You can see from the little grey clip that the connection has been established successfully You can fold open the Control panel by clicking on the clip A Netviewer window appears and shows the contents of the participant s screen Pe epee Chere fee ee es eee ee eh Netviewer Support i Establishing a session with Netviewer netviewer py CITRIX On the participant s side on the right edge of the screen the Mini Panel is visible The Mini panel provides access to the most impor
75. on Multimedia settings in the context menu UJ gt The Multimedia settings dialog will open 60 Netviewer Support Functions for both session partners netviewer oy CITRIX Possible settings In the Multimedia settings dialog under Video you can e Select a video file an image or a Webcam e Adjust the image quality of your Webcam Under Audio you can e Select output device and microphone e Mute the microphone and switch off output audio e Test the audio devices by playing a test tone making a test recording and playing it back The buttons for transferring the image and video and for activating or deactivating the static image can be found in the My video tray Whiteboard The Whiteboard function allows session participants to add drawings and marks visible for everyone onto the transferred screen The session partner in Show mode can activate the Whiteboard as needed Two modes are available in the Whiteboard tray Screenshot mode The screen freezes and both session partners can draw and make marks on the current screenshot Live mode Screen transmission continues without limitation and the screen retains all of its functionality The session partner who is in Watch mode can draw on the screen The session partner in Show mode can only delete the drawings Drawings and markings in Live mode are nonpermanent For example if a newly opened window covers a drawing the drawing will be deleted Activati
76. ontracts licenses users roles and profiles What is a contract A contract is bound to a Netviewer customer and a single product Netviewer Meet or Netviewer Support etc and includes one or more licenses for the use of this product The number of licenses depends on how many licenses your organization purchased from Netviewer AG 67 Netviewer Support Functions for Netviewer Administrators netviewer oy CITRIX What is a license A Netviewer license gives a specific uniquely identifiable user authorization to use Netviewer If you have questions regarding the Netviewer license model please get in touch with your personal contact at Netviewer What is a user A user is a person who uses his her registration data e mail address and password to access his or her user account in the MyNetviewer customer portal Assuming a license has been assigned a user Is able to start Netviewer sessions What is a role A role provides authorization to perform certain actions in Netviewer In user administration you can assign roles to a user thereby giving the person the right to access user administration and view online invoices for example A user may have several roles and a role may be assigned to many different users What is a profile A profile contains a customized configuration of a variety of session settings Authorized users can select a profile in the start dialog before each session starts Profiles can be
77. pant whose computer is controlled remotely can use the key combination Ctrl Alt S This will switch the Control panel to the other screen so you can view it View in the Netviewer window You can adjust the view of the transferred screen in the Netviewer window with the following functions e Full screen e Mini video e Original size e Scale proportionally e Scale Full screen mode Netviewer depicts the transferred screen as a full size image on your screen This lets you view the remote computer as if it were your own assuming equal screen resolution e To activate full screen mode click on the Full screen mode button in the frame of the Netviewer window Netviewer Support 51 netviewer oy CITRIX Functions for both session partners Full screen bar flap In full screen mode you can control the most important session functions through the full screen bar After a few seconds the full screen bar folds in and is no longer visible To fold it open move your mouse to the centre top edge of the screen i gi ia gi i a it a ia r Tuar A OOG The functions Scale proportionally and Mini video are Display available in Full screen mode see page 51 Original size W Scale proportionally Scale Tools Mini video Full screen Check screen transfer progress see page 17 a You currently have remote control rights att You currently have the right to transfer files with drag and drop s
78. partner will see a query dialog in which he must agree to transferring the file to his computer Only then the file will actually be transferred 9 The following file is going to be copied to your computer Figures I1 2007 x1s Your computer might be harmed from a transferred file Do you want to proceed anyway Stop showing this dialogue during the current session Yes Yes all Cancel This acknowledgment dialog allows the session partner to accept the transfer refuse it or permit such a transfer in the future without acknowledgment Pressing the security key by default Fu not only revokes the session partner s remote control rights but also the related authorization for synchronous file transfer If the session partner is concerned that a particular file with malicious contents may be transferred to his computer he can immediately stop the transfer of the file by pressing the security key You can use drag and drop to transfer not only files but also entire folders to your session partner Netviewer Support 48 netviewer oy CITRIX Functions for both session partners Shortcuts Transferring keyboard shortcuts key combinations such as Ctrl A is generally possible when remote control is activated The following keyboard shortcuts are available immediately Shortcut Ctrl C Ctrl X Ctrl V Ctrl A Ctrl S Ctrl N Ctrl O Ctrl P Ctrl Z
79. pdo discar Duration 1 Hour Recurrence pattern monthly Choose a profile for this session Profile Start session z Enter a password if you wish to prevent unauthorized access to the session Scheduled recurrent sessions Subject Consultant Last edited by za 28 03 2011 11 20 12 20 benno benn Session password Send Outlook appointment e mail or communicate the following access data to the attendees Session 155 944 917 Session password Planning a new session 1 Click on the button Create new session 2 Enter a topic for the session 3 Enter when the session will begin and how long it will last 4 Select whether the session will take place once daily weekly or monthly Optional entries e Profile By selecting a profile you can start the session with individually defined settings You can create profiles in the profile administration area of the MyNetviewer customer portal e Session password The session can be protected from unauthorized access with a session password optional e Refer to page 24 for more information about the integrated invitation function e Use the button Copy access data to clipboard to copy the session number and session password if present to the Windows clipboard 5 Click on Apply The session appointment will now appear under Scheduled sessions or Scheduled recurrent sessions Netviewer Support a Functions for the consultant netviewer oy CITRIX
80. ransmission of any tiles Chat Exchange text messages Whiteboard Laser pointer and drawing tools System diagnostics Request and view system data Session settings section The session settings section permits alteration of a few central settings that are normally permanently defined in your Netviewer program s configuration Session settings Direction of viewing when session starts Consultant sees participant O Participant sees consultant C Remote control active at start Option Description This option specifies who will show his screen at the beginning of a session Direction of viewing when session starts When this option is activated remote control will be activated for the relevant participant in Watch mode as soon as the session begins This person will be able to remotely control the computer of the participant who is in Show mode Remote control active at start If you select Consultant sees participant immediately after a session is established the participant will see a query dialog where he must agree to reveal his screen Netviewer Support 19 Functions for Netviewer Administrators netviewer oy CITRIX Consultant options section Options for the consultant Application selection Transfer Netviewer panel Transfer task bar and system Transfer desktop Transfer newly opened applications session recording Record session Option Description Application selection Application selection speci
81. remote control from the participant To do this click on on in the upper area of the control panel The participant will then see a dialog box that asks him to approve the granting of remote control rights Your computer is bo be remotely controlled Do vou wish bo permit this You can interrupt remote control at any time by pressing the security key F11 Data is stored in your clipboard The participant with remote control rights will be given access to this data Deactivating remote control Once again only the session partner in Show mode can deactivate remote control e Todo this the session partner clicks offin the Mini panel in the upper section of the Control panel You can also use the Ctrl Fio keys as a shortcut for toggling the on off buttons for remote control Netviewer Support 46 Functions for both session partners netviewer oy CITRIX There are three ways for session partners to exchange files e File transfer per Drag amp Drop In Watch mode with activated remote control you can drag and drop files out of and into the Netviewer window e File transfer tray You can upload and download files at any time through the File transfer tray in the Control panel e File transfer Explorer Using an interface similar to Windows Explorer you can easily distribute files or folders to the session partner update program directories and perform other tasks If you would like to use Drag amp Drop t
82. remote control rights pe a You currently have the right to transfer files with drag and drop see page 47 Switch to Show mode or Watch mode The current direction of viewing is shown in yellow Switch to full screen mode Minimize the Netviewer window to the taskbar n Reduce maximize the Netviewer window x Exit the Netviewer session Netviewer Support 19 netviewer oy CITRIX User interface Netviewer window in the taskbar Netviewer is shown as a task in the Windows taskbar In Watch mode right click on the task to open the context menu and gain access to a variety of functions related to customizing the view of Netviewer Original size Scale proportionally Scale Full screen S amp Restore Minimize O Maximize wx Close Alt F 4 The Netviewer icon in the system tray The Netviewer icon in the system tray informs you that Netviewer Support is currently being used on your computer Right click on the icon to open the context menu where you gain access to functions related to the Control Panel and can close Netviewer Panel From left Panel From right Open Close Exit Alk F4 Netviewer Support a netviewer py CITRIX Functions for the consultant The consultant is responsible for organizing a Netviewer session in advance and assuming the leading role during the session He has access to a variety of administrative functions for these purposes Ses
83. rently opened directory on your own computer Transfer selected item s from your own computer to the currently opened directory on the session partner s computer Transferring files to the session partner In the upper section of File transfer Explorer open the target directory on the session partner s computer In the centre area open the directory on your computer that contains the files you wish to transfer Select the files Click on Upload Transferring files from the session partner to your own computer Netviewer Support In the centre section of File transfer Explorer open the target directory on your computer In the upper area open the directory on the session partner s computer that contains the files you wish to transfer Select the files Click on Download 56 Functions for both session partners netviewer oy CITRIX Speech transmission through Voice over IP Netviewer provides an integrated VoIP function Voice over IP that makes it possible to establish a telephone connection over the Internet The benefits of using the VoIP function instead of a normal telephone e Reduce telephone charges e The convenience of talking through a headset e No special software required e The only requirement Both session partners must have a headset Activating VoIP 1 Inthe Vo Ptray click on in order to transmit your microphone signal to your session partner 2 Adjust the Volume and Microphone s
84. rop into the new location In this manner you can also upload entire folders to the File transfer tray Netviewer Support 34 netviewer oy CITRIX Functions for both session partners Deleting a file As the consultant you can delete any file from the File transfertray The participant can only delete the files that he or she uploaded e Right click on the file and select Delete from the context menu File transfer Explorer File transfer Explorer helps you exchange files between consultant and participant Using an interface similar to Windows Explorer you can for example easily distribute files or folders to the session partner or update program directories e To open File transfer Explorer click on the icon at the lower left of the File transfer tray and select File transfer explorer from the menu If the session partner agrees to transfer his or her Explorer data the File transfer Explorer will open DE PC 103 maren A X dowcad H 61_Export Arbeitsplatz C NVAGSYS Hy 021022afdc1a35221e296b G Dokumente und Einstellungen G4 MacHelp602_updated B Programme i temp G4 WINDOWS Ge WindowsXP i 2 D CD ROM Laufwerk Se K konfi E e N netrun Consultant DE PC 242 User maren a43 Desktop 5 9 Computer o B S C Local medium i i HA Bee 0 doubleMaster B EmpirumAgent pea i System Volume Information 09 13 11 024 Dow
85. rrently online to join a session that has already started Session number 205 679 3253 1 After starting the session as the consultant click on the Invite button in the Mini panel 2 Inthe invitation button s context menu click on the Skype contact whom you would like to invite to the session The Instant Messaging window from Skype will open From here you can send the selected contact the predefined instant message with the link to the Participant program 3 Click on the Send button in the Skype instant messaging window 26 Netviewer Support netviewer oy CITRIX Functions for the consultant Planning sessions with Outlook planning plug in If you have installed the expanded Netviewer plug in for Microsoft Outlook see chapter Netviewer plug ins Netviewer Support 27 netviewer oy CITRIX Functions for the consultant Netviewer plug ins starting on page 6 you can use the additional functions for planning appointments directly from Outlook You can mark Outlook appointments as a Netviewer meeting while scheduling the appointment When the consultant sends the appointment invitation to the participant it will contain a direct link to the participant program The appointment will be entered into both persons Outlook calendars Planning Netviewer sessions in Outlook 1 In Outlook click on Plan a Netviewer Support session 2 Enter your Netviewer login data when requested to do so
86. rt was dosed Powered by www ctrixonline com Netviewer will not leave behind any files or make any changes to the participant s system after the session is over However the Participant program can be specially configured to create log or recording files By default Netviewer will generate a log file on the consultant s system that contains information from the previous session Refer to the section Logging on page 67 If the Session recording function is activated the consultant program will create a recording file in nvl format Read more about this in section Recording function on page 36 Furthermore Netviewer deposits a variety of information in encrypted form in the Windows registry This will include for example login data saved by the consultant the most recently used audio and video devices and the positions of windows 65 Netviewer Support eia netviewer oy CITRIX Restarting Netviewer after exiting a session If you are frequently conducting Netviewer sessions you will find the restart function in the exit dialog useful You can use it to restart the Netviewer consultant program immediately at the end of a session The session will be automatically started with the previously used profile CITRIX online Netviewer Support was dosed Powered by www ctrixonline com e Click on Aestart in the Exit dialog After Netviewer starts the Mini panel will immediately
87. s for more information about these settings Profile administration Support Create new profile t Profile name Y Range of functions J Application selection v My monitor VoIP Video File transfer drag amp drop Chat Whiteboard System diagnostics t Session settings t Options for the consultant H Users Delete this profile Netviewer Support Woice over Profle Startsession Lm Defines which applications will be transfered Shows a preview of screen contents that will be transferred P verbal communication headset recommended videoconference using a Webcam or transfer a static image Direct transmission of any files using drag amp drop Exchange text messages Laser pointer and drawing tock Request and view system data Cancel save 78 Functions for Netviewer Administrators netviewer oy CITRIX Range of functions section Sometimes it can be useful to hide functions in the Netviewer Control Panel in order to keep the interface well organized or minimize distractions e To hide a function in the Netviewer Control Panel remove the check from the box next to the function name Y Range of functions Application selection Defines which applications will be transterred My monitor Shows a preview af screen contents that will be transferred YolP Yoice over IP verbal communication headset recommended Video Videoconterence using a Webcam or transter a static image File transfer Direct t
88. s manual lie with their owners and are hereby acknowledged Mentioning of products that do not come from Netviewer AG serves informational purposes only and does not constitute a promotion Netviewer AG assumes no liability for the selection performance or usability of these products Exclusion of liability Any claims against Netviewer AG related to hardware or software products mentioned in this manual are exclusively in accordance with the stipulations of the license agreements and General Terms and Conditions Any additional claims are excluded in particular Netviewer AG assumes no liability for the correctness of the contents of this manual www netviewer com June 20n Version 1 0 Netviewer Support 94
89. s window will open 2 Perform the desired changes 3 Click on OX to use the modified settings for the current session This is where you set the functions that need to be available to you and your participants during the session VoIP Audio conferencing via Voice over IP Video Video conferencing via web cam or transmission of a still picture File transfer Transferring files directly Chat Exchanging text messages Whiteboard Laserpointer and drawing tools Session recording Record session Permanent session settings known as Profiles can be configured in the MyNetviewer customer portal You can then choose from these profiles at the beginning of a session You must be registered in the portal with proper authorization in order to create and edit these profiles Netviewer Support 34 Functions for the consultant netviewer oy CITRIX The System diagnostics tray The System diagnostics tray makes your work as consultant easier when you use Netviewer for support purposes You can forgo the tedious process of requesting and searching for a participant s system data by requesting it all at once and viewing it in this tray 1 Click on the blue link in the System diagnostics tray to request this information from the participant The participant then receives a query that he must acknowledge The following information will be sent to the consultant Do you wish to permit this HPQOEM 20091022 Type AT AT COMPATIBLE 10 22
90. simple click Netviewer plug ins are available for the following applications e Windows Explorer e Microsoft Office Microsoft Outlook Word Excel PowerPoint e Expanded Microsoft Outlook plug in for planning appointments e Lotus Notes e Microsoft Internet Explorer e Mozilla Firefox Please note that Netviewer must be installed on the computer in order to use the Netviewer plug ins Local administrative rights are therefore also needed Installing the plug ins The first time the Consultant program is used a dialog box will appear that will allow you to start installation of the Netviewer plug ins Depending upon the configuration the dialog box will appear either before the session starts or after the session is over 1 Click on OXto start the installation wizard 2 Follow the installation wizard s instructions Or you can begin installation of the plug ins at any time by going through the About tray in the Control Panel 1 Inthe Adout tray click on nstall Netviewer 2 Follow the installation wizard s instructions During the installation process you can choose the applications in which the plug in will be installed After installation is complete the Netviewer menu will appear in these applications Netviewer Support satin up Notowe netviewer oy CITRIX Using plug ins Proceed as follows if you are working in one of the supported applications such as Microsoft PowerPoint and would like to spontaneous
91. sion password Password that the consultant can define in the Session planner in order to additionally protect the session When logging in to the session the participant must provide the session password 86 Netviewer Support e netviewer oy CITRIX Session planner Additional module for planning and organizing Netviewer sessions Only the authorized user has access to the Session planner Show mode The mode in which a user s screen is transferred to the session partner The consultant starts in show mode by default The participant is in watch mode Splash screen Wait window that appears on the screen as Netviewer starts Start dialog Program interface on the consultant s side before a session starts From here he can start sessions or open the Session planner Task bar Bar at the lower edge of the desktop which provides access to the program selection menu displays icons of currently running programs and displays the date and time Transfer mode Mode selectable through the My monitor tray s context menu with which a user can determine the image quality and transfer speed with which his own screen will be transferred to the other person in show mode Tray An extendable and retractable section of the control panel that provides access to a single Netviewer function such as video transmission or file transfer Some trays can be opened or closed through profile administration in the MyNetviewer customer portal
92. sion planner Use the Session planner module to plan and administer appointments for Netviewer sessions a 09 00 Support Meeting 2 9 Netviewer appointments that you entered for the current day appear in the Start dialog and can be started by clicking on them What are the benefits of the Session planner e t helps you prepare better for your Netviewer sessions with date time and profile for example e You can send e mails to easily invite participants to future sessions e You always have information about current and planned Netviewer appointments Opening the Session planner e Inthe start dialog click on Session planner Netviewer Support Functions for the consultant netviewer oy CITRIX Session planner interface Scheduled sessions and Scheduled recurrent sessions on the left side of the Session planner show you previously scheduled session appointments If no appointments are present you can click on Create new session to plan a new session The right half of the Session planner contains information about the session appointment marked on the left half Actions Topic All hands Consultant benno portale pdo discard netviewer com A Scheduled sessions Subject Consultant Last edited by Start 28 03 2011 Jr 11 20 E3 26 11 2010 10 48 10 58 Jour Fixe benno portale pdo discar greta pdo discard netvie a 4 25 03 2011 11 20 11 30 Checkin Meeting benno portale pdo discar benno portale
93. stant mode eco ot ee levies tied eel daaeieeceeans 24 Interface of the Session planner in Assistant mode 0ceee eee 24 The intesrated mvitation TUNCHOM eannan ernan AAEE 25 Planning sessions with Outlook planning plUg in cc eee cece eee 27 Session UIV erare ea a ee 30 Restarting the participant COMPULCI i 22 witinstid tide ate t ie tae ea tae ian 31 EXPInd ACCESS TIE NE er E Aaaa 32 DOSSION SEUN GS rete ttt eter inte A a tlw a a el etal aE 34 Rie SVSCEnm Gia SMOSECS WAV state ra ce ered areas eae eens 35 PROCORGING TUNCH OM oikea de dita Ni ads ee haat la Daas ala ues tp ie adele ute feel ald 36 Netviewer INGLPIAVORr scccscocactascptenpaccicactsacstscconceunetanepetepeadwetensace ees 38 Functions for both session partners 0 cce cence nsec een eee een eenneenees 40 IJOSKEOD SMAMINS corey tect E E AE ae asag ee ae ees uel dete 40 CANS line drecHhonm oT MICWNNE aesimie l a a 40 FUNCHONS Wl SHOW MOG Cts co cSenk a a a E a 41 ApoucaIt n selecHOnosesris ats ar Aaea 41 NW OMEO OY omie E A N 43 FUNCHONS im Watch MOOG siais a a ni A TE 45 netviewer oy CITRIX PMI OME pepe eerste I A E E E T 45 PGI OCONEE OU raisen a a E 45 File transfer per Drag amp Drop ccc cece ccc cece cece cece ee neeeeeeaeeeeeeaeeeees 47 OE E E E EAE E 49 Netviewer ShOrtCUtS asset ace ents tet sarin ee ene ede geenucone 50 View in the Netviewer WINdOW eceeeee eee eee ee eee eect eeeeeeeeeenees 51 Other func
94. t session e Inthe Application selection tray you can select the applications that Netviewer will transfer to the session partner Keys on your keyboard are surrounded with brackets Example e To switch to another screen use the key combination Ctrl Alt S Notices for operating Netviewer such as warnings special tasks are followed by an exclamation point Useful tips for operating Netviewer are labeled with a light bulb symbol Navigating through the User Manual When reading the User Manual on your screen with Acrobat Reader a variety of navigation functions are available Click on the respective bookmark to move directly to a particular chapter Click on the Bookmarks frame on the left side of your screen From there you can jump directly to the desired chapter Netviewer Support 1 About this user manual netviewer py CITRIX Press the Ctrl F key combination to search for specific words in the Acrobat file For example if you would like more information on the Session planner enter the words session planner in the search field This will allow you to view every location where the words session planner appear netviewer oy CITRIX About Netviewer Support Netviewer Support enables two people to work together interactively by sharing their screens and even granting remote control rights to each other This saves considerable amounts of time and therefore money when providing internal or exter
95. t under either the Mozilla Public License 1 1 or the GNU Lesser General Public License 2 1 Use of any of this software is governed by the terms of the license below Mozilla Public License 1 1 MPL 1 1 http www mozilla org MPL MPL 1 1 html Please see section 7 of the license regarding the DISCLAIMER OF WARRANTY COVERED CODE IS PROVIDED UNDER THIS LICENSE ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES THAT THE COVERED CODE IS FREE OF DEFECTS MERCHANTABLE FIT FOR A PARTICULAR PURPOSE OR NON INFRINGING THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE COVERED CODE IS WITH YOU SHOULD ANY COVERED CODE PROVE DEFECTIVE IN ANY RESPECT YOU NOT THE INITIAL DEVELOPER OR ANY OTHER CONTRIBUTOR ASSUME THE COST OF ANY NECESSARY SERVICING REPAIR OR CORRECTION THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THIS LICENSE NO USE OF ANY COVERED CODE IS AUTHORIZED HEREUNDER EXCEPT UNDER THIS DISCLAIMER The sourcecode of the above mentioned program is unmodified downloadable unmodified sourcecode Code Reference http code google com p superobject source checkout Use of any of this software is governed by the terms of the license below GNU Lesser Public License 2 1 LGPL 2 1 http www gnu org licenses lgpl 2 1 html Code Reference http code google com p superobject source checkout The following software is included in this product Theora Co
96. tal Admin E Online invoice recipient Company Netviewer A Citrix Company Country Germany Contract specific roles dyes nahi ii bai pies 4 Netviewer Support Business Edition User Assistant Netviewer Webinar Business Edition Contract 1000326 User E Assistant Netviewer Admin Business Edition Contract 1000721 Host User E Host admin Delete this user Cancel Save d e When deleting users be aware that the last remaining Portal Admin user cannot be deleted He must first assign the Portal Admin role to another user before he can delete himself Netviewer Support 76 Functions for Netviewer Administrators netviewer oy CITRIX Administering profiles Profile administration in the MyNetviewer customer portal gives you the ability to adjust and customize session settings For example you can define the direction of viewing when the session starts or specify which trays will be visible If a consultant has access to a custom profile named Meeting for meeting purposes for example then he will receive the Meeting button in the start dialog D Meeting Users for whom no profiles have been made available will not have the ability to start a Netviewer session What are the benefits of working with profiles e Configure Netviewer to handle specific scenarios that occur regularly e Customize Netviewer for users who have special needs e Save time during the session for example by changing the direction of
97. tant you also have access to a variety of administrative tools for session planning and user administration During a Netviewer session both session partners benefit from functions in the Netviewer Control panel such as video and audio transmissions file transfer etc We hope you enjoy using Netviewer Support Netviewer Support 3 netviewer py CITRIX Setting up Netviewer System requirements The following is required for the consultant and participant programs e computer with Windows 2000 XP Vista Windows 7 Server 2000 2003 2008 R2 support of 32 bit and 64 bit versions of Windows e Internet access can be through proxy with any browser e processor speed at least 1 GHz when using Voice over IP function at least 2 GHz e at least1GB RAM e attached and properly installed webcam when using video function e headset when using VoIP function e atleast DirectX 8 1 when using VoIP and video If your system does not fulfill the requirements described above or if your audio webcam and graphics drivers are not up to date you may experience functional limitations in the Netviewer applications Helpful tips before the first session Netviewer Support requires no configuration or installation before initial use You can start immediately after receiving the software components from Netviewer However the following information will increase efficiency and help simplify use of Netviewer for the consultant and the
98. tant session functions If you use Netviewer on a computer with Windows Vista Windows 7 a User Account Control dialog appears each time you start the program If you are logged into the computer as an administrator or have the administrator password you can start Netviewer with administrator rights To do so click Yes in the dialogue In this case your session partner can continue to have remote control of your computer including the User Account Control dialog if you grant him or her remote control rights You can also start Netviewer without administrator rights for example by clicking No to exit the dialog or not entering an administrator password In this case your session partner has remote control of your computer but with limitations Areas or dialogs that are protected by the User Account Control cannot be controlled remotely pf Do you want to allow the following program to make k C i F changes to this computer Program name Metwiewer Verified publisher Netviewer AG File origin Hard drive on this computer Change when these notifications appear Netviewer Support as netviewer py CITRIX User interface Consultant s side The Start dialog The Start dialog will appear after logging in to the Consultant program The consultant can use the Start dialog to initiate sessions and open centralized administrative tools The Start dialog is accessible only before a Netviewer session star
99. tions in the Control POM le icesceesececeesccesenetiadcencteincetsceuedindocs 54 Transferring files through the Control panel cc cece cece eee eees 54 Ere Sn EXM OIG erences ceces accents E 55 Speech transmission through Voice over IP cece cece eee eeeeeeeeees 57 NTS NS WS SOIT cerca E OE N EEEE essences OE 58 The Multimedia settings dialog cc ccc cece cece cence ee eneeeeaeeeeaneeeaees 60 MTC DONG ereenn rE EE seine 61 UY E EE E AT AEE EA E E nea gn EE ater on E T ET 64 E E ee E T E T 65 Restarting Netviewer after exiting a SESSION c cece cece eee ee ee eeees 66 Functions for Netviewer Administrators cee eens eee eee seen eenees 67 Registering in the MyNetviewer customer portal eccceeeeeeeeees 67 Netviewer user administration side secevedercctsedinawt seceded decinertendevencadboeneene 67 Contracts licenses users roles and profiles c cece cece e ee eeees 67 Usar odimini S IO Meat aces sate cane ernes Er EEEE OEN Ei 68 Setting up Netviewer user administration 0 2 cece cece eee ence eee eens 70 Netviewer ENC INS OS cree oe ses seesaw anes eoetaseneeeenseseneses 72 Netviewer Ol S 0 0 cece cece cece eee e ence ee ee ene eee eeaeeeeesaeeeeeegaeeeeeaneeees 74 PASS PSII CONS so cccees cece E E EE O 76 Administering profiles cc cece cece eee c cece ee nee eee ea eeeeeeaeeeeeeseeeeeeaeeeees 77 Profile administration inter
100. ton depressed Draws a circle oval when you drag your mouse with the mouse button depressed CO e Hold the mouse button depressed and drag to create text field available only in Show mode TEZ a Erases drawings and marks in the Netviewer window Deletes the drawings and colors the entire screen white available only in Show mode I cE Only deletes the drawings available only in Show mode Saving the Whiteboard Both session partners can save the Whiteboard as a graphical image at any time and while in either mode File types bitmap bmp and JPEG jpg are available idl Saves the image under the previously selected name The first time the image is saved the Windows Save as dialog will appear H Opens the Save as dialog so you can save the image under a new name 63 Netviewer Support Send send link Y Functions for both session partners netviewer oy CITRIX Chat The chat function provides session partners yet another way to communicate Here you can exchange written messages with each other The chat record is always visible and traceable Writing a chat message to a session partner 1 Enter your text message in the lower field of the Chat tray 2 To send the message click on Send or press Enteron your keyboard The message will appear above in the chat record Chat Consultant Please enter your password in the login dialogue on your screen Participant OF If you
101. ts HEWIEWR suppi L py CITRIX ES start session E training KS oem F Settings No sessions are planned for today Session planner Fa How does Netviewer work 13 Netviewer Support User interface Start session Planned sessions today Session planner How does Netviewer work Exit On both sides Control panel netviewer oy CITRIX Start a Netviewer session with all available functions Appointments scheduled for the current day are visible in the Session planner under Planned sessions today Start the session by clicking on the appointment Open the Session planner in order to create edit or delete appointments for Netviewer sessions Open the online help for consultants in your web browser Exit Netviewer Both session partners have access to the extendable Control panel with the Clip or Mini panel It provides access to a variety of functions like file transfer and speech or video transmission the Control panel is divided into trays The consultant s Control panel offers additional administrative functions for completing the session which the participant cannot access Extending and retracting the Control panel e Click on the Clip or the Mini panel in order to extend or close the Control panel or press the key combination Windows key N Even when the Control panel is closed the Clip small red
102. tviewer NetPlayer Use Netviewer NetPlayer to open an nvl file Here you have access to the following functions C secs File Play Options Help Wi erat ppt ded tence Spot Soc E A Media Fae E i Datei Bearbeiten Ansicht Chronik Lesezeichen Egtras Hilfe biewer Kundenport C Remote Support And Remate Supper x UID aC henem gotoassistconven Siete NE Session 205679 323 Password not set GoloAssist Remote Support Made Easy cession recording irs T p Solutions O J GoToAssist Express Try It Free free 30 Day Trial GoToAssist Corporate Technology Press amp Awards Help amp FAQs Contact Sales Log in Instantly view and control customer computers with secure easy to use GoToAssist remote support technology GoToAssist GoloAssist o ght for you CORPORATE Dra 3 Solve your customers technical isswes quickly Cut travel and increase customer satisfacton Get set up n manage munpie users minutes To speak to a Fron Triat aa NO as agent can 1 800 549 8541 Leam More Learn More Now with FastChat PDF More Web based solutions from Citrix Online GoToManage Manage Everything IT Try tt Free GoToMyPC Access your Mac or PC from Anywhere Try It Free GoToMeseting Online Meetings Made Easy Try tt free See mere of cur awards citrix online Netwiewer Support 6 2 2 1753

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