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Basic User`s Guide

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1. 1 TAD 2 Protective Cap When the TAD answers a call the LCD shows Telephone IMPORTANT DO NOT connect a TAD elsewhere on the same telephone line Connection settings The external TAD must be connected as shown in the previous illustration ay Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position Carefully guide the telephone line cord into the cable channel and out the back of the machine Lift the scanner cover to release the lock Gently push the scanner cover support down and close the scanner cover using both hands Set your external TAD to one or two rings The machine s Ring Delay setting does not apply Record the outgoing message on your external TAD Set the TAD to answer calls oo Set the Receive Mode to External TAD See Choose the Receive Mode on page 27 Telephone and external devices Recording an outgoing message OGM on an external TAD Timing is important in recording this message D Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop Limit your speaking to 20 seconds NOTE We recommend beginning your OGM with an initial 5 second silence because the machine may not hear the fax tones over a voice You may try omitting this pause but
2. ngs Image OCR Email Fie File Type File size 4 PFG pdf Small Large j 2 Date Number 28022012_xxxx pdf 7 Insert Date in File Name 3 F show Folder 4 Resolution Brightness 300 x 300 dpi x SE Scan Type l v 24bit Colour z Contrast 5 Document Size ET A4 210 x 297 mm 8 3 x 11 7 in X g 0 E Auto Crop Default Advanced Settings Choose PDF pdf from the File Type drop down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 5 click OK You can choose a scanning resolution from the Resolution drop down list You can choose the document size from the Document Size drop down list 57 Chapter 10 How to scan a document as a PDF file using the control panel Load your document See How to load documents on page 21 Press SCAN Press Aor Y to select the Scan to File option Press OK If the machine is connected to a network press A or Y to select the PC Name Press OK Do one of the following E f you want to use the default settings go to step E f you want to change the default settings go to step Press A or Y to select the Set with Panel option Press OK Press A or Y to select the On option Press OK Choose the settings for Scan Type Resolution File Type Scan Size and Remove Background as required Press OK
3. Double click the User s Guides icon Select your model and language if needed screen appears choose your country amp Click User s Guides If the country After the list of User s Guides appears choose the Guide you want to read How to find Scanning instructions There are several ways you can scan documents You can find the instructions as follows Software and Network User s Guide E Scan E Contro Center Nuance PaperPort 12SE How to Guides Windows Not available in Hong Kong E The complete Nuance PaperPort 12SE How to Guides can be viewed from the Help section in the PaperPort 12SE application Chapter 1 Presto PageManager User s Guide Windows Hong Kong only E Instructions for scanning directly from Presto PageManager The complete Presto PageManager User s Guide can be viewed from the Help selection in the Presto PageManager application Presto PageManager User s Guide Macintosh NOTE Presto PageManager must be downloaded and installed before use For more information see Accessing Brother Support Macintosh on page 5 E The complete Presto PageManager User s Guide can be viewed from the Help section in the Presto PageManager application How to find Network setup instructions Your machine can be connected to a wireless network E Basic setup instructions See Quick Setup Guide E The wireless acce
4. machine towards you to remove the Locate and remove the jammed paper by jammed paper following these steps D Unplug the machine from the electrical socket IMPORTANT After 24 hours of a power failure the faxes stored in the memory will be lost Before you unplug the machine from the power source you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages See Transferring your faxes or Fax Journal report on page 77 E f the LCD shows Pull the paper tray 1 completely out of Paper Jam Rear go to step the machine Pull out the jammed paper 1 80 Lift the Jam Clear Flap and remove the jammed paper MOCO a a Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper NAL With the tray removed do one of the following E f the LCD shows Paper Jam Front goto step E f the LCD shows PaperJam Front Rear go to step Troubleshooting Open the Jam Clear Cover 1 at the back
5. You answer the call at an external phone or an extension phone or at the Telephone Answering Device TAD answers the call machine s handset 35 Chapter 6 NOTE On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the FaxAbility number Manual mode means you must answer all the call yourself You can not change the receive mode to the other mode while the FaxAbility is set to on When FaxAbility is on the LCD will show D R as the Receive Mode How to Turn FaxAbility OFF or ON The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom To change the setting repeat steps Step is where you can choose either On or Of Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions If you have FaxAbility Service but don t have Call Waiting you need do nothing at this stage If you do have Call Waiting as well as FaxAbility set the Call Waiting menu option to On See below amp p Press Menu 2 Press A or Y to choose Fax Press OK amp Press A or Y to choose Miscellaneous Press OK Press Aor Y to choose FaxAbility 4 Press OK Press A or Y to choose On or Of f If you have FaxAbility service choose On Press OK Press A or Y to choose Call Waiting Press OK 36 After you have set the FaxAbility feature to Pre
6. Error Message Cause Action Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long See Using the ADF on page 21 See Document jam on page 78 DR Mode in Use For Australia Singapore and Hong Kong FaxAbility On For New Zealand For Australia Singapore and Hong Kong The machine is in Distinctive Ring mode You cannot change the Receive Mode from Manual to another mode For New Zealand The machine is in FaxAbility mode You cannot change the Receive Mode from Manual to another mode For Australia Singapore and Hong Kong Set Distinctive Ring to Off See Turning off Distinctive Ring on page 33 and 38 For New Zealand Set FaxAbility to Off See How to Turn FaxAbility OFF or ON on page 36 High Temperature The room temperature is too high After lowering the room temperature allow the machine to cool down to room temperature and then try again 70 Troubleshooting Error Message Cause Action Ink Absorber Full The ink absorber box or flushing box is full These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine Because these components are periodic maintenance items the replacement is not covered under the warranty The need to replace these items and the time period
7. What is Innobella Innobella is a range of genuine consumables offered by Brother e The name Innobella derives from the words Innovation and m ella Bella meaning Beautiful in Italian and is a representation of the ay innovative technology providing you with beautiful and long lasting print results When you print photo images Brother recommends Innobella glossy photo paper BP71 series for high quality Brilliant prints are made easier with Innobella Ink and paper 130 A Address Book Group dial Setting Uy riean 47 USING E eae edcaseeceticeteetncey ass 44 GOPS eoe e eleide 47 98 117 Speed Dial eiorcrscdcestincetieGaleapieees 44 CHONGQING erreser reao i ercana 48 deleting 5 oesdeceticcedes me nis eeteueierateteetee ads 48 ADF automatic document feeder 21 Answering machine TAD 0668 40 CONMSCHING ceutesicecnctactsess cris area 41 Apple Macintosh See Software and Network User s Guide Automatic fax receive oatestaseeee ease 27 Fax Detect sc sscenccetececescudecescveeetetincstns 31 B Brother CreativeCenter ccccccccceeeeeeeeeeeeeeeeees 5 C Galler ID sirisser eniinn 34 36 38 Caller ID history cee 46 Add to Address Book eeeeees 46 Delete aeiee n 46 Send a faX aera eee ne eee a eee ebein 46 Cleaning print head oecc gua leadeiradedectsecrede dsaxpncvennnece 63 SCANN sirieni eaa aa 62 Con
8. Press Mono Start or Colour Start The machine starts the scanning process NOTE The following scan modes are available Scan to File Scan to E mail Scan to OCR Scan to Image Web Service 1 Windows users only Windows Vista SP2 or later Windows 7 and Windows 8 See Software and Network User s Guide 58 Replacing the ink cartridges Your machine is equipped with an ink dot counter The ink dot counter monitors the level of ink in each of the four cartridges When the machine detects an ink cartridge is running out of ink the machine will display a message NOTE For example when one of the ink cartridges is nearly empty the LCD will display Ink low name of colour You should purchase a replacement cartridge in preparation for when the machine indicates the colour is completely empty When one of the ink cartridges is empty the LCD will display Cannot Print or B amp W Print Only You should only replace the actual ink cartridge when this message Cannot Print orB W Print Only appears on the LCD The LCD will show which ink cartridge is low or needs replacing Be sure to follow the LCD prompts to replace the ink cartridges in the correct order Even though the machine tells you to replace an ink cartridge there will be a small amount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the prin
9. phone or at the machine s handset What does Brother s Distinctive Ring do The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can just receive faxes Telephone and external devices Turning on Distinctive Ring Very Important After you have set the Distinctive Ring feature to on the receive mode is set to Manual automatically Your Distinctive Ring Number does not allow Voice calls only Faxes You cannot change the receive mode to another mode while the Distinctive Ring is set to on When Distinctive Ring is on the LCD will show D R as the Receive Mode GQ Press Menu 2 Press A or Y to choose Fax Press OK Press A or Y to choose Miscellaneous Press OK Press A or Y to choose Distinctive Press OK Press OK 4 5 Press A or to choose On Press Stop Exit Distinctive Ring is now set to On Turning off Distinctive Ring D Press Menu Q Press A or Y to choose Fax Press OK amp Press A or Y to choose Miscellaneous Press OK Press A or Y to choose Distinctive Press OK You can see the current setting amp Press A or Y to choose Off Press OK QO Press Stop Exit 33 Chapter 6 NOTE If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set th
10. Memory Receive Monochrome only Additional receiving operations 5 Dialling and storing numbers MFC models Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports MFC models Reports 7 Making copies Copy options A Routine maintenance Cleaning and checking the machine Packing and shipping the machine vi Using the documentation Thank you for buying a Brother machine Reading the documentation will help you make the most of your machine Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation Bold Bold typeface identifies specific buttons on the machine s control panel or on the computer screen Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier Text in the Courier New font New identifies messages on the LCD of the machine General information A WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries A CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE Notes tell you how to respond to a situation that may arise or gi
11. Send a fax You can choose a number See history Add to AddressBook Delete from the Outgoing Call history and then send a fax to it add it to the Address Book or delete it Caller ID hist Send a fax Add to AddressBook Delete You can choose a number from the Caller ID history and then send a fax to it add it to the Address Book or delete it See Advanced User s Guide The default settings are shown in Bold with an asterisk 117 Entering Text When you are setting certain menu selections such as the Station ID you may need to enter text into the machine Most dial pad keys have three or four letters printed on the keys The keys for 0 and do not have printed letters because they are used for special characters Press the appropriate dial pad key the number of times shown in this reference table to access the character you want Press one two three four five Key time times times times times 2 A B C 2 A 3 D E F 3 D 4 G H 4 G 5 J K L 5 J 6 M N O 6 M 7 P Q R S 7 8 T U V 8 T 9 W X Y Z 9 Inserting spaces To enter a space in a fax number press gt once between numbers To enter a space in a name press gt twice between characters NOTE The characters that are available may differ depending on your country Making corrections If you entered an incorrect character and want to change it press 4 to move the cursor under the
12. The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 80 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper The extendable tray is only available for some countries If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 84 74 Troubleshooting Error Message Cause Action Paper Jam Rear The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 80 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper The extendable tray is only available for some countries If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 84 Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers Unable to Unable to Unable to Unable to CleanXxX Init XxX PrintXX ScanXxX The machine has a mechanical pr
13. brother Basic User s Guide MFC J470DW MFC J475DW If you need to contact Customer Service Please complete the following information for future reference Model Number MFC J470DW and MFC J475DW Circle your model number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2013 Brother Industries Ltd All rights reserved User s Guides and where do find them Which Guide What s in it Where is it Product Safety Guide Read this Guide first Please read the Safety Instructions before you set up your machine See this Guide for trademarks and legal limitations Printed In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using Printed In the box Basic User s Guide Learn the basic Fax Copy and Scan operations and how to replace consumables See troubleshooting tips Printed In the box Advanced User s Guide Learn more advanced operations Fax Copy security features printing reports and performing routine maintenance PDF file CD ROM Software and Net
14. e You can also clean the print head from your PC See Software and Network User s Guide Checking the print quality If faded or streaked colours and text appear on your printouts some of the print head nozzles may be clogged You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern aD Press Menu 2 Press A or Y to choose Ink Press OK Press A or Y to choose Test Print Press OK Press A or Y to choose Print Quality Press OK The machine begins printing the Print Quality Check Sheet Check the quality of the four colour blocks on the sheet 0 amp Press Colour Start 63 D The LCD asks you if the print quality is OK Do one of the following E f all lines are clear and visible press 1 Yes to finish the Print Quality check and go to step E f you can see missing short lines as shown below press 2 to choose No The LCD asks you if the print quality is OK for black and then the three colours Press 1 Yes or 2 No The LCD asks you if you want to start cleaning Press 1 Yes The machine starts cleaning the print head After the cleaning procedure is finished press Colour Start The machine prints the Print Quality Check Sheet again Return to step D Press Stop Exit If you clean the print head at least five times and the print has not improved try installing a new Brother Original replacement ink
15. incorrect character and then press Clear Enter the correct character You can also use the cursor to go back and insert letters To erase all the characters press Clear repeatedly Repeating letters If you need to enter a letter that is on the same key as the letter before press to move the cursor to the right before you press the key again 118 Settings and features tables Special characters and symbols Press x or 0 repeatedly until you see the special character or symbol you want Press x for space amp x Press for lt gt _ Press0 for AEOUACEEO 119 Specifications General NOTE This chapter provides a summary of the machines specifications For additional specifications visit http www brother com Printer Type Inkjet Print Head Mono Piezo with 210 nozzles x 1 Colour Piezo with 210 nozzles x 3 Memory Capacity 64 MB LCD Liquid Crystal 1 8 in 44 9 mm TFT Colour LCD 1 Display Power Source AC 220 to 240V 50 60Hz Power Consumption 2 Copying Mode Approx 18 W 3 Ready Mode Approx 3 5 W 4 Sleep Mode Approx 1 1 W4 Off Approx 0 2 W45 Measured diagonally Measured when the machine is connected to the USB interface Power consumption varies slightly depending on the usage environment or part wear 3 When using ADF single sided printing resolution standard document ISO IEC 24712 printed pattern 4 Measured according to IEC 62301 Edition 2 0
16. 25 E for faxes a4 See Advanced User s Guide The default settings are shown in Bold with an asterisk 109 Level1 Level2 Level3 Options Descriptions Page Set New Default You can save your fax settings Factory Reset You can restore all settings back to the factory default See See Advanced User s Guide The default settings are shown in Bold with an asterisk 110 SCAN 9 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Scan to File Set with Panel Off Set with PC On If you want to use the control panel to change the machine s settings choose On The settings below will appear when On is selected in Set with Panel Scan Type Colour You can choose the scan type for your document Black and White Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type If you choose the You can choose the file Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting TILEF PDF format for your document Scan Size A4 A5 10x15cm Business Card You can choose the scan size for your document Letter Legal Remove Background off Changes the amount of background colour that
17. Add to Address BOOK naaasar 45 Delete See eee eee eee ne eee eee 45 Send a FAX woes eee eeeccecececcececeeceeeeeeaeesaeeaees 45 P Paper seiras taste 18 122 capacity naera 20 loading eesssssssssenesseesesssssnrrrrrrreenee 11 14 loading envelopes ceeeeeeeees 14 Printable area eeceeeeeeseeeeeeeeneeeeeeeees 16 SPA ee tees 17 size of document ssseeeseseeeseseserereree 21 18 TE E E eee ee eee 17 20 Presto PageManager See Software and Network User s Guide Also see Help in the Presto PageManager application Print difficulties esere 86 paperjamS eee en ene ere 80 printable area avesugeceresidetcsteuseenttaiebenebeths 16 resolution osocssessseseerrerresrrereerrrrresrreren 126 specifications eseeeeeeeeeeeeeseeererererene 126 Printing See Software and Network User s Guide R Receive Mode External TAD u cccececcceceseeeeeeeeeeeeeaes 27 FAX ONIY secret ere etree eteerreteet p 27 Fax Tele 27 Manual sceiccctsoccseecetascceesteciwsneedaaceenctencees 27 Redial Pause cccccccceccceseeeeeeeeeseeeeeseeaeeees 45 Remote Setup See Software and Network User s Guide Resolution CODY EEE ES 124 TAM E EE AT 123 DINE EE EEE 126 SGAN ee eee ee ere ee eee 125 Ring Delay setting eeceeeeeeceereees 30 S Scanning See Software and Network User s Guide Serial Number how to find See inside front cover Sockets EXT External teleph
18. Chapter 5 NOTE For Australia Singapore and Hong Kong If you cannot change the Receive Mode make sure the Distinctive Ring feature is set to Off See Turning off Distinctive Ring on page 33 and 38 for your relevant country For New Zealand If you cannot change the Receive Mode make sure the FaxAbility feature is set to Off See How to Turn FaxAbility OFF or ON on page 36 Press A or Y to choose Fax Only Fax Tel External TAD Or Manual Press OK QO Press Stop Exit 28 Using Receive Modes Some Receive Modes answer automatically Fax Only and Fax Tel You may want to change the Ring Delay before using these modes See Ring Delay on page 30 Fax Only Fax Only mode will automatically answer every Call as a fax call Fax Tel Fax Tel mode helps you manage incoming calls by recognising whether they are fax or voice calls and dealing with them in one of the following ways E Faxes will be automatically received E Voice calls will start the F T Ring to tell you to pick up the line The F T Ring is a fast double ring made by your machine If you use Fax Tel mode see F T Ring Time Fax Tel mode only on page 30 and Ring Delay on page 30 Receiving a fax Manual To receive a fax in Manual mode lift the handset of an external telephone or press Hook When you hear fax tones short repeating beeps press Mono Start or Colour Start and then press 2 to choose Receive You
19. If you are at the machine and answer a fax call by lifting the handset press Mono Start or Colour Start then press 2 to receive the fax If you answered at an extension or external telephone press 5 1 x 9 1 for New Zealand See Operation from external and extension telephones on page 42 NOTE e If this feature is set to On but your machine does not connect a fax call when you lift an extension or external telephone handset press the remote activation code 5 1 x9 1 for New Zealand If you send faxes from a computer on the same telephone line and the machine intercepts them set Fax Detect to of f Press Menu Q Press A or Y to choose Fax Press OK amp Press A or Y to choose Setup Receive Press OK 6 Receiving a fax Press A or Y to choose Fax Detect Press OK Press A or Y to choose On or Off Press OK Press Stop Exit 31 Voice operations Tone or Pulse Not Available for New Zealand If you have a Pulse dialling service but need to send tone signals for example for telephone banking follow the instructions D Press Hook Press on the machine s control panel Any digits dialled after this will send tone signals When you are finished with the call the machine will return to the Pulse dialling service Fax Tel mode When the machine is in Fax Tel mode it will use the F T Ring fast double ring to alert you to pick up a v
20. Press A or Y to choose Normal or Basic for VoIP Press OK E Basic for VoIP cuts the modem speed to 9 600 bps and turns off colour fax receiving and ECM except for colour fax sending Unless interference is a recurring problem on your telephone line you may prefer to use it only when needed To improve compatibility with most VolP services Brother recommends changing the compatibility setting to Basic for VoIP E Normal sets the modem speed at 14 400 bps O Press Stop Exit NOTE e VolP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line Brother does not recommend the use of a VoIP line VoIP limitations in general can cause some functions of the fax machine not to work correctly 97 Machine Information Checking the serial number You can see the machine s serial number on the LCD Press Menu Press A or Y to choose Machine In Press OK Press A or Y to choose Serial No Press OK Your machine s serial number will appear on the LCD GD Press Stop Exit Checking the firmware version You can see the machine s firmware version on the LCD Press Menu Press A or to choose Machine In Press OK Press A or Y to choose Version Press OK Your machine s firmware version will appear on the LCD Press Stop Exit 98 Reset fun
21. cartridge for each problem colour Try cleaning the print head again up to five more times If the print has not improved contact Brother customer service or your local Brother dealer IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty 64 When a print head After the print nozzle is clogged head nozzle is the printed cleaned the sample looks like horizontal lines this are gone Checking the print alignment If your printed text becomes blurred or images become faded you may need to adjust the print alignment after transporting the machine Press Menu Press A or to choose Ink Press OK Press Aor Y to choose Test Print Press OK Press A or Y to choose Alignment Press OK A a a ail Tl Til Press Mono Start or Colour Start The machine starts printing the Alignment Check Sheet B Cc D 1 fh 1a i 2 Mie 20i 2 3 W 3 3 4 Bis 4 4 5 HM 5 5 6 s 6 6 W 7 7 8 Mis s ME s 9 lls o For the A pattern press the number of the test print that has the least visible vertical stripes 1 9 Repeat this step for the B C and D patterns In the example number 6 is the best choice for A B C and D Press Stop Exit NOTE ABC ABC When the print alignment is not adjusted correctly text looks blurry like ABG ABC After the print alignment is adjusted cor
22. 5 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off 120 Dimension Weight 9 0 kg Noise Level Sound Pressure Operating Temperature Operating Best Print Quality Humidity Operating Best Print Quality ADF automatic Up to 20 pages document feeder Specifications 50 dB A Maximum 1 10 to 35 C 20 to 33 C 20 to 80 without condensation 20 to 80 without condensation Paper 80 gsm A4 or Letter size Document Size ADF Width 148 mm to 215 9 mm ADF Length 148 mm to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm 1 Noise depends on printing conditions 121 Print media Paper Input Paper Tray E Paper type Plain Paper Inkjet Paper coated paper Glossy Paper 1 and Transparency 12 E Paper size A4 Legal 4 Executive Letter JIS B54 A5 A6 Envelopes Com 10 DL C5 Monarch Photo 10 x 15 cm Photo 2L 13 x 18 cm and Index Card 127 x 203 mm Width 98 mm 215 9 mm Length 148 mm 355 6 mm For more details see Paper weight thickness and capacity on page 20 E Maximum paper tray capacity Approx 100 sheets of 80 gsm plain paper Paper Output Up to 50 sheets of 80 gsm plain paper face up print delivery to the output 122 paper tray 1 For glossy paper or transparencies remove prin
23. FAX E The LCD shows Press Start O Enter Number Fax Resolution i Standard Contrast 24 Sending a fax E You can change the following fax sending settings Press A or to scroll through the fax settings When the setting you want is displayed press OK and choose your option Basic User s Guide For information about changing the following fax sending settings see pages 25 to 26 E Glass Scan Size E Colour Fax Transmission E Transmission Verification Report Setup Advanced User s Guide For more advanced fax sending operations and settings See Advanced User s Guide Sending a fax MFC models E Contrast E Fax Resolution E Set New Defaults E Factory Reset E Faxing at the end of a call E Broadcasting E Real Time Transmission E Overseas Mode E Cancelling Waiting Jobs Enter the fax number Using the dial pad Using the Address Book E Address Book Using call history E Outgoing Call E Caller ID hist Press Mono Start or Colour Start Faxing from the ADF E The machine starts scanning the document to be sent Faxing from the scanner glass E f you pressed Mono Start the machine starts scanning the first page Go to step E f you pressed Colour Start the LCD asks if you want to send a colour fax Press 1 to choose Colour fax to confirm The machine starts scanning and sending the document QO When the LCD asks you Next Page do one o
24. Paper Type Paper Size 1 No of Copies Use the dial pad to enter the number of copies NOTE The default setting is Ready mode You can change the amount of time that the machine stays in COPY mode after the last copy operation See Advanced User s Guide Mode Timer MFC models If you want more than one copy enter the number up to 99 4 Press Mono Start or Colour Start Making copies Stop copying To stop copying press Stop Exit 49 Chapter 8 Copy options You can change the following copy settings Press COPY and then press A or F to scroll through the copy settings When the setting you want is highlighted press OK Basic User s Guide For information about changing the following copy settings see page 50 E Paper Type E Paper Size Advanced User s Guide For information about changing the following copy settings see Advanced User s Guide Copy options E Quality Enlarge Reduce Page Layout 2in1 ID Stack Sort Density Remove Background 2 sided Copy Set New Default Factory Reset NOTE If you want to sort copies use the ADF 50 Paper Type If you are copying on a special type of paper set the machine for the type of paper you are using to get the best print quality D Load your document Press COPY Enter the number of copies you want Press A or to choose Paper Type Press OK Press A or Y to cho
25. Press Mono Start Transferring faxes to your PC You can transfer the faxes from your machine s memory to your PC D Press Stop Exit to temporarily interrupt the error Make sure you have installed MFL Pro Suite on your PC and then turn on PC FAX Receiving on the PC Do one of the following Windows XP Windows Vista and Windows 7 From Start select All Programs Brother MFC XXXX PC FAX Receiving and select Receive where XXXX is your model name Windows 8 Click Te Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive 77 Make sure you have set PC Fax Receive on the machine See Advanced User s Guide PC Fax Receive Windows If faxes are in the machine s memory when you set up PC Fax Receive the LCD will ask if you want to transfer the faxes to your PC CD Do one of the following E To transfer all faxes to your PC press 1 Yes Press A or Y to choose Backup Print Onor Backup Print Off Press OK E To exit and leave the faxes in the memory press 2 No Press Stop Exit Transferring the Fax Journal report to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Quick Setup Guide Enter personal information Station ID D Press Stop Exit to temporarily interru
26. Reduce 97 LTR7A4 You can choose the 93 A4 LTR 83 LGL7A4 69 A47A5 47 A4710x15cm reduction ratio for the next copy Fit to Page Your machine will adjust the size of the next copy to the paper size you set Custom 25 400 You can choose the enlargement or reduction ratio for your type of document Density Adjusts the density of in copies 2 EE m E TE nm Stack Sort Stack You can choose to stack or sort multiple copies Sort See Advanced User s Guide The default settings are shown in Bold with an asterisk 115 Level1 Level2 Level3 Options Descriptions Page Page Layout Off 1in1 2inl P 2inl L 2inl ID 4in1 P 4in1 L Poster 2x1 Poster 2x2 Poster 3x3 You can make N in 1 2in 1 ID or Poster copies 2 sided Copy 2 sided Copy off Portrait ongEdgeFlip Landscape ongEdgeFlip Portrait ShortEdgeFlip Landscape ShortEdgeFlip Advanced Normal 2 sidedl 2 sided2 Help You can choose the 2 sided print settings Advanced Settings of Remove Background Options Low Medium High Change the amount of background colour that is removed Set New Default You can save your copy settings Factory Reset You can restore a
27. a firewall function of anti spyware or antivirus security software temporarily disable it and then install the Brother software Cannot connect to wireless network Investigate the problem using the WLAN Report Press Menu choose Print Reports and then press OK Choose WLAN Report See Software and Network User s Guide 96 Dial Tone detection When you send a fax automatically by default your machine will wait for a fixed amount of time before it starts to dial the number By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone This setting can save a small amount of time when sending a fax to many different numbers If you change the setting and start having problems when dialling you should change it back to the No Detection setting Press Menu Press Aor Y to choose Initial Setup Press OK Press Aor to choose Dial Tone Press OK 4 Press A or to choose Detection or No Detection Press OK Press Stop Exit Troubleshooting Telephone line interference VoIP If you are having problems sending or receiving a fax due to possible interference on the telephone line you can change the compatibility setting which reduces the modem speed to minimise errors ap Press Menu Q Press A or Y to choose Initial Setup Press OK Press A or to choose Compatibility Press OK
28. before replacement is dependent on the number of purges and flushes required to clean the ink system These boxes acquire amounts of ink during the different purging and flushing operations The number of times a machine purges and flushes for cleaning varies depending on different situations For example frequently powering the machine on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box will need to be replaced Contact Brother Customer Service or your local Brother Authorised Service Centre to have your machine serviced Other reasons for cleaning are 1 After a paper jam has been cleared the machine automatically cleans itself before the next received fax is printed 2 The machine automatically cleans itself after sitting idle for more than 30 days infrequent use 3 The machine automatically cleans itself after ink cartridges of the same colour have been replaced 12 times Ink low One or more of the ink cartridges are near the end of their life If one of the colour ink cartridges is
29. downloaded for Macintosh users See Accessing Brother Support Macintosh on page 5 Set with Panel off Set with PC On If you want to use the control panel to change the machine s settings choose On The settings below will appear when On is selected in Set with Panel Scan Type Colour You can choose the scan type for your document Black and White yP y Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type Text You can choose the file format for your document HTML RTF Scan Size A4 You can choose the scan size for your document A5 10x15cm Business Card Letter Legal See See Software and Network User s Guide The default settings are shown in Bold with an asterisk 113 Levelt Level2 Level3 Options Descriptions Page Scan to Image Set with Panel off Set with PC On If you want to use the control panel to change the machine s settings choose On The settings below will appear when On is selected in Set with Panel Scan Type Colour You can choose the scan type for your document Black and White ype tor y Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type Ifyou choose the You can choose the file Colour option in th
30. if your machine has trouble receiving then you must re record the OGM to include it Multi line connections PABX Most offices use a central telephone system Brother recommends that all our machines be connected to a discreet dedicated line Although a particular PABX may appear to work with a particular model of fax machine we cannot guarantee that the unit will operate correctly While it is often relatively simple to connect a fax machine to a PABX Private Automatic Branch Exchange we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you Brother does not recommend the use of a PABX line PABX limitations in general can cause some functions of the fax machine not to work correctly 41 Chapter 6 External and extension telephones Connecting an external or extension telephone You can connect a separate telephone to your machine as shown in the diagram 1 Extension telephone 2 External telephone 3 Protective Cap 42 Operation from external and extension telephones If you answer a fax call on an extension or an external telephone you can make your machine take the call by using the Remote Activation Code When you press the Remote Activation Code 5 1 x 9 1 for New Zealand the machine starts to receive the fax If the machine answers a voice call and fast double rings for you to take
31. is LOW removed Medium High See See Software and Network User s Guide The default settings are shown in Bold with an asterisk 111 Level1 Level2 Level3 Options Descriptions Page Scan to E mail Set with Panel off Set with PC On If you want to use the control panel to change the machine s settings choose On The settings below will appear when On is selected in Set with Panel Scan Type Colour You can choose the scan type for your document Black and White ype tor y Resolution 100dpi You can choose the scan resolution for your 200dpi y document 300dpi 600dpi File Type Ifyou choose the You can choose the file Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting TIFF PDF format for your document Scan Size A4 AS 10x1l5cm Business Card You can choose the scan size for your document Letter Legal Remove Background Of Changes the amount of background colour that is Low removed Medium High See See Software and Network User s Guide The default settings are shown in Bold with an asterisk 112 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Scan to OCR Available after Presto PageManager is
32. list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the software you can find the documentation on the CD ROM by following the instructions D Turn on your PC Insert the Brother CD ROM into your CD ROM drive NOTE If the Brother screen does not appear go to Computer or My Computer For Windows 8 and Windows Server 2012 Click File Explorer on the taskbar and then go to Computer Double click the CD ROM icon and then double click start exe If the model name screen appears click your model name If the language screen appears click your language The CD ROM Top Menu will appear EJ Adobe Flash Player 10 gt Multi Function Center brother Top Menu Install MFL Pro Suite Full Driver amp Software Package ireless Network Setup Gime Users Guides B Custom Installation E Additional Applications Q Brother Support lt fA On Line Registration D Back off Exit Click User s Guides Click PDF HTML documents If the country screen appears choose your country After the list of User s Guides appears choose the guide you want to read General information Macintosh aD Turn on your Macintosh Insert the Brother CD ROM into your CD ROM drive The following window will appear 809 3 BROTHER a Start Here OSX Utilities ty Brother Support User s Guides
33. near the end of its life and someone is sending you a colour fax your machine s handshake will ask that the fax be sent as monochrome If the sending machine has the ability to convert it the colour fax will be printed at your machine as a monochrome fax Order a new ink cartridge You can continue printing until the LCD shows Cannot Print See Replacing the ink cartridges on page 59 Low Temperature The room temperature is too low After increasing the room temperature allow the machine to warm up to room temperature and then try again 71 Error Message Cause Action No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company If you want to use the Caller ID feature call your telephone company See Caller ID on page 34 36 and 38 for your relevant country No Ink Cartridge An ink cartridge is not installed correctly Take out the new ink cartridge and re install it slowly and firmly until the cartridge lever lifts See Replacing the ink cartridges on page 59 No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following Refill the paper in the paper tray and then press Mono Start or Colour Start E Remove and reload the paper then press Mono Start or Colour Start See Loading paper and
34. other print media on page 11 The paper tray was not fully inserted Remove the paper tray and re install it until it locks into place and then press Mono Start or Colour Start on the control panel Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers The Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 80 The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 80 If this error occurs often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Advanced User s Guide Cleaning the paper feed rollers No Response Busy The number you dialled has not answered or is busy Verify the number and try again Not Registered You tried to access a Speed Dial number that has not been stored in the machine Set up the Speed Dial number See Storing Speed Dial numbers on page 47 72 Troubleshooting Error Message Cause Action Out of Fax Memory The fax memory is full Do one of the following E Clear the data from the memory To gain extra memory you can turn off Memory Receive See Advanced User s Gui
35. over use the Remote Deactivation Code 5 1 9 1 for New Zealand to take the call at an extension telephone See F T Ring Time Fax Tel mode only on page 30 If you answer a call and no one is on the line Assume you are receiving a manual fax Press 5 1 x 9 1 for New Zealand and wait for the chirp or until the LCD shows Receiving and then hang up NOTE You can also use the Fax Detect feature to make your machine automatically take the call See Fax Detect on page 31 Using a cordless external telephone Once the base unit of the cordless telephone has been connected to the same telephone line as the machine See External and extension telephones on page 42 you can answer calls on the cordless handset during the Ring Delay If you let the machine answer first you will have to go to the machine and press Hook to send the call to the cordless handset Using remote codes Remote Activation Code If you answer a fax call on an extension or external telephone you can tell your machine to receive it by dialling the Remote Activation Code 5 1 x 9 1 for New Zealand Wait for the chirping sounds and then replace the handset See Fax Detect on page 31 If you answer a fax call at the external telephone you can make the machine receive the fax by pressing Mono Start or Colour Start and 2 to choose Receive Remote Deactivation Code If you receive a voice call and the machine is in Fax Tel mode
36. solutions brother com click Brother Solutions Center E To visit our website for original Brother Supplies http Awww brother com original click Supplies Information Chapter 1 Control panel overview The MFC J470DW and MFC J475DW have the same control panel keys NOTE Most of the illustrations in this User s Guide show the MFC J470DW 1 LCD Liquid Crystal Display Displays messages on the screen to help you set up and use your machine 2 Mode keys a GEM Fax Lets you access the Fax mode a SCAN Lets you access the Scan mode a COPY Lets you access the Copy mode al GED wes Lets you connect the Brother machine to an Internet service For more information see Web Connect Guide 3 Telephone keys E Redial Pause Redials the last 30 numbers called It also inserts a pause when dialling E Hook Press before dialling when you want to listen to make sure a fax machine has answered and then press Mono Start or Colour Start Also press this key after picking up the handset of the external telephone during the F T pseudo double ring 4 Start keys E Cc Mono Start Lets you start sending faxes or making copies in monochrome Also lets you start a scanning operation in colour or mono depending on the scan setting in the ControlCenter software a Colour Start Lets you start sending faxes or making copies in full colour Also lets you start a scanning operation in col
37. 1 Using the CO CUIMISITAU OM gas cecctcnecinsateadeoceetacralastcesceuseddusdceeenacnead ben daeoeaddeaeedeecuatate 1 Symbols and conventions used in the documentation csseeeeeeeeeeeeeeees 1 Accessing Brother Utilities Windows a eset secede cote ee esters 2 Accessing the Advanced User s Guide and Software and Network Users Guiderne e e cine 2 Viewing Users Guides aso ie ccrrcecraiccee cata scvrentasdaetn wo erecececn erates eaecede 2 How to access Guides for Advanced Features c cceeeeeeeeeeeee tees eee eeeeeeeeeeeeee 4 Accessing Brother Support Windows ee ee ee rT 5 Accessing Brother Support Macintosh ccccccececteeeeeeeeeeeeeeeeeeeeeeeeteeteeeeeeees 5 Control panel overview pa ice cit coc ceatatie See huncnees sania eatdecrscsiacdadeansaneiceccetareadiesentunties 6 LCD sereen INGICANOMS vy scaccectauscec ers aide esd ancaand ae a Ee E aE 8 RSSICON AI ONS sssrin aknea eae neede ip a Enae EEE SP EREDE E 8 Volume Settings eise E sane gadis esantoceantadee 9 Ring VOIM cpt oe ses d seetep ienie EE EAE E EEEa a Eear 9 B eper V OMMING accstareoeniets gersceediorientssveserntenctunteniedeniatieocspuractaoeuateueadieesedlactens 9 Speaker VoluUMe rspp kerap roi eni sia aAa ETEEN 10 LODdisplay ien e E E 10 Setting the backlight brightne Ss cccccecececeeececee cece eeeeeeeeeeeeeeeteeeteteeeneees 10 2 Loading paper 11 Loading paper and other print MECIA cece cece cece eee eee eee e ee
38. AX Press all of the digits of the fax number Cc Asc AD HI JKL PQRS N S wz D Press Mono Start or Colour Start 44 Dialling and storing numbers Speed Dialling Load your document Press Y Address Book You can also choose Address Book by pressing FAX Press A or Y to choose Search Press OK Do one of the following E Press A or Y to choose Alphabetical Order or Numerical Order Press OK E Press the 2 digit Speed Dial number using the dial pad See Storing Speed Dial numbers on page 47 NOTE If the LCD shows Not Registered when you enter or search a Speed Dial number that has not been stored at this location Press A or to choose the number you want to dial Press OK Press OK to choose Send a fax Press Mono Start or Colour Start The machine scans and sends the fax Fax Redial If you are sending a fax automatically and the line is busy the machine will redial up to three times at five minute intervals Redial only works if you dialled from the control panel 1 Load your document Press Redial Pause Press A or Y to choose the number you want to redial Press OK 4 Press A or to choose Send a fax Press OK Press Mono Start or Colour Start NOTE In Real Time Transmission the automatic redial feature does not work when you are using the scanner glass e If you are sending a fax manually and th
39. Bold with an asterisk 108 Fax E Settings and features tables Level1 Level2 Level3 Options Descriptions Page Fax Resolution Standard Sets the resolution for See rina outgoing faxes S Fine Photo Contrast Auto Changes the brightness of faxes you send Light Dark Address Book Search Alphabetical You can dial by pressing 44 Order only a few keys and Numerical Order Stait Set Speed Dial Stores Speed Dial 47 numbers so you can dial by pressing only a few keys and Start Setup Groups You can set up Group See numbers for broadcasting Outgoing Call Send a fax You can choose a number 45 dd to hddressbook from the Outgoing Call history and then send a Delete fax to it add it to the Address Book or delete it Caller ID hist Send a fax You can choose a number 46 from the Caller ID histor Add to AddressBook ry and then send a fax to it Delete add it to the Address Book or delete it Advanced Settings Broadcasting Add Number You can send the same See fax message to more than Address Book Alphabetical one fax number Order Numerical Order Complete Real Time TX On You can send a fax without using the Off memory Overseas Mode On If you are having difficulty ofet sending faxes overseas set this to On Glass ScanSize Letter Sets the glass scan size
40. OK 5 Press A or Y to choose Fax Tel Receive Mode Fax Only Fax Tel External TAD Manua Press OK You can see the current setting on the LCD Setup Receive Receive Mode f Fax Tel Ring Delay F T Ring Time NOTE Press Clear if you want to go back to the previous level QO Press Stop Exit General information Volume Settings Ring Volume You can choose from a range of ring volume levels from High to Off While the machine is idle press lt 4 or gt to adjust the volume level The LCD shows the current setting and each key press will change the volume to the next level The machine will keep the new setting until you change it You can also change the volume through the menu by following the instructions Setting the Ring Volume Press Menu Press A or to choose General Setup Press OK Press A or Y to choose Volume Press OK Press A or Y to choose Ring Press OK Press A or to choose Low Med High or Off Press OK Press Stop Exit Beeper Volume When the beeper is on the machine will make a sound when you press a key or if you make a mistake or after you send or receive a fax You can choose from a range of sound volume levels aD Press Menu Chapter 1 Press A or Y to choose General Setup Press OK Press A or Y to choose Volume Press OK E Press A or Y to choose Beeper Press OK Press A or Y to choose Low M
41. Windows XP and Windows Server 2003 Click Start Printers and Faxes Windows Vista and Windows Server 2008 Click contro Panel Hardware and Sound Printers Windows 7 and Windows Server 2008 R2 Click Devices and Printers Printers and Faxes Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel Hardware and Sound Hardware group View devices and printers Printers Mac OS X v10 6 8 Click System Preferences Print amp Fax OS X v10 7 x 10 8 x Click System Preferences Print amp Scan The headers or footers appear when the document displays on the screen but they do not show up when it is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Unprintable area on page 16 Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other quality settings in the printer driver as follows Windows Click Colour Settings on the Advanced tab and make sure you unselect Colour Enhancement Macintosh Choose Color Settings click Advanced Color Settings and make sure yo
42. Yes A6 105 x 148 mm 4 1 x 5 8 in Yes Cards Photo 10 x 15 cm 4 x 6 in Yes Yes Photo 2L 13 x 18 cm 5 x 7 in Yes Index Card 127 x 203 mm 5 x 8 in Yes Envelopes C5 Envelope 162 x 229 mm 6 4 x 9 in Yes DL Envelope 110 x 220 mm 4 3 x 8 7 in Yes Com 10 105 x 241 mm 4 1 8 x 9 1 2 in Yes Monarch 98 x 191 mm 3 7 8 x 7 1 2 in Yes Transparencies A4 210 x 297 mm 8 3 x 11 7 in Yes Yes Letter 215 9 x 279 4 mm 8 1 2 x 11 in Yes Yes Legal 1 215 9 x 355 6 mm 8 1 2 x 14 in Yes Yes A5 148 x 210 mm 5 8 x 8 3 in Yes Yes i Only available for some countries Paper weight thickness and capacity Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 64 to 120 gsm 0 08 to 0 15 mm 100 1 Inkjet Paper 64 to 200 gsm 0 08 to 0 25 mm 20 Glossy Paper Up to 220 gsm Up to 0 25 mm 202 Cards Photo Card Up to 220 gsm Up to 0 25 mm 202 Index Card Up to 120 gsm Up to 0 15 mm 30 Envelopes 80 to 95 gsm Up to 0 52 mm 10 Transparencies 10 1 2 20 Up to 100 sheets of 80 gsm paper BP71 260 gsm paper is especially designed for Brother inkjet machines How to load documents You can send a fax make copies or scan from the ADF automatic document feeder and from the scanner glass Using the ADF The ADF can hold up to 20 pages and feeds each sheet individually Use paper that is within the sizes and weights shown in the table Alw
43. a voice Singapore and Hong Kong number and fax number g g on the one phone line FaxAbility Of If you have FaxAbility 35 from Telecom you can For New On A use this function to store Zealand only n the ringing pattern of your fax number And if you setin to On you should use the registered number only Call Waiting On If you have Call Waiting 36 well as FaxAbility set For New off Be Wellies PESADI Zealand only the Call Waiting to On See Advanced User s Guide The default settings are shown in Bold with an asterisk 104 Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN TCP IP BOOT Method Auto Chooses the See cee BOOT method di that best suits RARP your needs BOOTP DHCP IP Address 000 255 Enter the IP 000 256 address 000 255 000 255 Subnet Mask 000 255 Enter the Subnet 000 255 ns 000 255 000 255 Gateway 000 255 Enter the Gateway aaa address 000 255 000 255 Node Name BRWXXXXXXXXXXXX Enter the Node name WINS Config Auto Chooses the WINS Static configuration mode WINS Server Primary Specifies the IP 000 000 000 000 address of the primary or Secondary secondary WINS server DNS Server Primary Specifies the IP 000 address of the primary or a second
44. already been stored Press Y Address Book You can also choose Address Book by pressing FAX Press A or Y to choose Set Speed Dial Press OK Press A or to choose the 2 digit Speed Dial number you want to change Press OK Do one of the following E Press A or Y to choose Change Press OK E Press A or Y to choose Delete Press OK Press 1 to confirm Go to step NOTE How to change the stored name or number If you want to change a character press lt or gt to position the cursor under the character you want to change and then press Clear Re enter the character If you want to change the name press Aor Y to choose Name then press OK and enter the new name using the dial pad up to 16 characters Press OK For help entering letters see Entering Text on page 118 48 If you want to change the fax or telephone number press A or Y to choose Fax Tel then press OK and enter the new fax or telephone number using the dial pad up to 20 digits Press OK Press A or Y to choose Complete Press OK Press Stop Exit How to copy The following steps show the basic copy operation D Do one of the following to load your document E Place the document face down in the ADF See Using the ADF on page 21 E Place the document face down on the scanner glass See Using the scanner glass on page 22 Press COPY E The LCD shows
45. and shows the appropriate message The most common error and maintenance messages are shown in the table You can clear most errors and perform routine maintenance by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Error Message Cause Action Absorber NearFull The ink absorber box or flushing box is nearly full Contact Brother customer service or your local Brother dealer B W Print Only Replace Ink One or more of the colour ink cartridges have reached the end of their life You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print While this message appears on the LCD each operation works in the following way E Printing If you choose Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer 2 sided printing is not available when this message appears E Copying If the paper type is set to Plain Paper you can make copies in monochrome 2 sided copying is not available when this message appears E Faxing If the paper type is set to Plain Paper or Inkjet Paper the machine wil receive and print the faxes in monochrome If a sending machine has a colour fax the machine s handshake will ask that the fax be sent as monochrome Replace the
46. ary DNS server APIPA On Automatically allocates the IP Off address from the link local address range See Software and Network User s Guide Please go to the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk 105 Level1 Level2 Level3 Level4 Options Descriptions Page Network Continued WLAN Continued WLAN Assistant You can configure your wireless network settings using the Brother CD ROM Setup Wizard You can manually configure your print server for a wireless network WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PIN WLAN Status Status You can see the current wireless network status Signal You can see the current wireless network signal strength SSID You can see the current SSID Comm Mode You can see the current Communication Mode MAC Address You can see your machine s MAC address See Web Connect Settings Proxy Settings Proxy Connection On of Address Port User Name Password You can change the Web connection settings See See Sof
47. ays fan the edges of the pages before placing them in the ADF Document Sizes and Weights Loading documents Length 148 to 355 6 mm Width 148 to 215 9 mm Weight 64 to 90 gsm How to load documents IMPORTANT e DO NOT pull on the document while it is feeding e DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped glued or taped e DO NOT use cardboard newspaper or fabric with the ADF Instead use the scanner glass Make sure documents written with ink or modified with correction fluid are completely dry D Unfold the ADF Document Support 1 Fan the pages well Adjust the paper guides 1 to fit the width of your documents Place your documents face down top edge first in the ADF underneath the guides until you feel them touch the feed rollers The screen will display ADF Ready IMPORTANT DO NOT leave thick documents on the scanner glass If you do this the ADF may jam 21 Chapter 3 After using the ADF close the ADF Document Support Push down on the upper left portion of the ADF Document Support to close it completely Using the scanner glass You can use the scanner glass to fax copy or scan single pages or pages of a book Document Sizes Supported Length Up to 297 mm Width Up to 215 9 mm Weight Up to 2 kg How to load documents NOTE To use the scanner glass the ADF must be empty D Lift the d
48. can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as the machine See Fax Detect on page 31 External TAD External TAD mode lets an external answering device manage your incoming calls Incoming calls will be dealt with in one of the following ways E Faxes will be automatically received E Voice callers can record a message on the external TAD To connect your External TAD see Connecting an external TAD telephone answering device on page 40 29 Chapter 5 Receive Mode settings Ring Delay The Ring Delay sets the number of times the machine rings before itanswers in Fax Only or Fax Tel mode If you have external or extension telephones on the same line as the machine choose the maximum number of rings See Operation from external and extension telephones on page 42 and Fax Detect on page 31 D Press Menu Press A or Y to choose Fax Press OK Press A or Y to choose Setup Receive Press OK Press Aor Y to choose Ring Delay 4 Press OK Press A or to choose how many times you want the machine to ring before it answers 2 10 for Australia 1 10 for New Zealand 0 10 for some countries Press OK If you choose 0 the machine will answer immediately and the line will not ring at all Press Stop Exit 30 F T Ring Time Fax Tel mode only When somebody calls your machine you and your caller will hear the n
49. cations SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform amp Operating System Version PC Interface Wireless 2 USB 802 11b g n Processor Hard Disk Space to install For Drivers For including Drivers Windows Operating System Windows XP Home 14 Windows XP Professional 1 4 Windows Vista 1 4 Windows 7 14 Windows 8 14 Printing PC Fax Scanning Windows Server 2003 Windows Server 2003 R2 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 N A Printing 32bit x86 or 64bit x64 processor 150 MB 1 GB 500 MB 1 3 GB 650 MB 64bit x64 processor 50 MB N A Macintosh Operating System Mac OS X v10 6 8 OS X v10 7 x OS X v10 8 x Printing PC Fax Send 3 Scanning Intel Processor 80 MB 550 MB Conditions 1 For WIA 1200 x 1200 resolution Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi Third party USB ports are not supported PC Fax supports black and white only 4 PaperPort 12SE supports Windows XP Home SP3 or greater XP Professional SP3 or greater XP Professional x64 Edition SP2 or greater Windows Vista SP2 or greater Windows 7 and Windows 8 For the latest driver updates visit us at http solutions brother com All trademarks brand and p
50. cccccecceccecceeseeeeeeeeeeeeeseeeeeeeeeaeeneneneeeeetees 68 Eror SUMAN ONS esnia chu disstveesacunineeiadietbsadss 77 Transferring your faxes or Fax Journal report ccccceceeceeeeeeeeeeeeeeeeeeeeees 77 Doc ment NANNY ences ccsccatctee ancrer eE E E r pE OLERE EEEE 78 Printer jam or paper jam esssssssssssnenesnrreessssrsrrrnrrrrtttrerssrssnntnrttnntneeenrn nrnna 80 If you are having difficulty with your machine ssssssssssessseseserrseseserererererererernne 86 Dial Fone detections aaraa aaro ea a aa nR ETEei ERRi 97 Telephone line interference VolP sssssssssssrrrrrnrnrnrnrsrsrsrsssesrsrrererererrrernrnne 97 Machine Informatio N essnee nanne AERE EREE E ORERE aR SE e 98 Checking the serial NUM DST ascgesaiatecacecerdcaccnevecdeusensinnanceee cdereumeundsenienieotiowns 98 Checking the firmware version ccccccececeeeeeeceeeeeeeeeeeeeeeeeeeeeteteteteneneneeees 98 Reset 1 0 S416 9 eee irie eee ee ent oo EEEN eRe een torte 98 How to reset the machine sich saccsuscevricranceevcuntebiesariag ed ietaicuven deletes ewelanescind 99 C Settings and features tables 100 Using the Settings tables ccccccccccceceee cece eee e ee ee ee eee ea ee aeaeaaeeaeeaeaeaeaeaeaeeeeaneees 100 Men tabletas eet be eer ory re ore er ere eee eer seen ae eee ey errs 101 Entenno TOX See er etree ne etme ee rece Oe eee oon ee REO Cerra 118 Inserting Spaces ae eee rere tes Mere eee toe E E ener ere Paar rr a eae aee 118 Makin
51. ccinesLedeaddavsncsnaavonazcs 25 difficulties sucesscsercuvstoieccdedericstenssecebeved 93 telephone line interference VolP 97 Transmission Verification Report 26 Fax Tel mode answering at extension telephones ceeeeeeeeeeeeeeees 42 43 Remote Activation Code aaas 42 43 Remote Deactivation Code 42 43 Ring Delay setatcactec te ccace i sctecueee ees ereere 30 G Greyscale oicattcsnccccccoceenscamacednciseneds 123 125 H Help LCD messages ssseseeeeeeeeeeeeeeeeeeees 100 Menu Table ccce 101 l Ink cartridges ink dot counter oo eee ee eeeeeeeeee ees 59 replacing ents Aieticcennsenieencctoetecticte arc 59 INNODeN aA oe eee eeeeecece eee eeeeeeeeeeneeaes 130 132 J Jams GOCUMENE soseri iin nanea is 78 DDE saiserssresatnecwetedeacenueaettaleuatanyecccuatensts 80 L LCD Liquid Crystal Display 100 BrigNtNESS issii sisenes ainat 10 M Macintosh See Software and Network User s Guide Maintenance routine replacing ink cartridges 0ceee 59 Manual dialling sareetan riesis 44 TeCe Ve aasnassssssessresrreererrrrreerrrrrrerrrrreeee ne 27 Multi line connections PABX naese 41 N Network Printing See Software and Network User s Guide Scanning See Software and Network User s Guide Nuance PaperPort 12SE See Software and Network User s Guide Also see Help in the PaperPort 12SE application O Outgoing Call
52. cessary to configure the third party Security Firewall Software to allow Network scanning To add port 54925 for Network scanning enter the information below In Name Enter any description for example Brother NetScan In Port number Enter 54925 In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer Macintosh Select Other from the Model drop down list in the main screen of ControlCenter2 In the Device Selector window make sure Network is selected in Connection Type and then click Browse Reselect your network machine and press OK 95 Network Difficulties continued Difficulty Suggestions The network PC Fax Receive feature does not work Windows It is necessary to set the third party Security Firewall Software to allow PC FAX Rx To add port 54926 for Network PC FAX Rx enter the information below In Name Enter any description for example Brother PC FAX Rx In Port number Enter 54926 In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer The Brother software cannot be installed Windows Allow network access to the following programs if your security software displays an alert message during MFL Pro Suite installation Macintosh If you are using
53. criptions Page Initial Setup Date amp Time Date amp Time Sets the date and time on 65 the screen and in the headings of the faxes you send Daylight Save Forward Hour Manually changes for See Backward Four Daylight Savings Time Station ID Fax Enter your name and fax See H number to appear on Name each page you fax Tone Pulse Tone Choose the dialling mode Not available in Pulse New Zealand Dial Tone Detection Turns Dial Tone Detection 97 No Detection O om Compatibility Normal Adjusts the modem speed 97 Basic for VoIP nelpueseWve transmission problems Reset Machine Reset Yes Resets all the machine s 98 N settings that you have S changed such as the date and time and Ring Delay Network Yes Resets the print server back to its factory default No 3 settings such as the password and IP address information Address amp Fax Yes Deletes all stored Speed Dial numbers and No faxes restores the Station ID Speed Dial List Transmission Verification Report and Fax Journal back to the factory default settings All Settings Yes Resets all the machine s T settings back to the factory default Local Language Choose the Allows you to change the See depending on your country language you want to use LCD language for your country See Advanced User s Guide F See Quick Setup Guide The default settings are shown in
54. ctions The following reset functions are available 1 Machine Reset You can reset all the machine s settings that you have changed such as the date and time and Ring Delay Network You can reset the print server back to its default factory settings such as the password and IP address information Address amp Fax Address amp Fax resets the following settings E Speed Dial Speed Dial and Setup Groups E Station ID Name and Number E Report settings Transmission Verification Report Speed Dial and Fax Journal m History Caller ID history and Outgoing Call E Faxes in memory All Settings You can restore all settings to the factory default Brother strongly recommends performing this procedure before handing over or disposing of the machine How to reset the machine D Press Menu B Press A or to choose Initial Setup Press OK Press A or Y to choose Reset Press OK eb Press A or Y to choose the type of reset Machine Reset Network Address amp FaxoOrAll Settings you want Press OK Press 1 to confirm O Press 1 to reboot the machine Troubleshooting 99 Using the Settings tables Your machine is easy to set up and operate All you have to do is press the Menu keys to choose the settings and options you want to set as they are displayed on the screen We have created step by step Settings Tables so you can see all the available choices for each settin
55. de Turning off Memory Receive operations E Print the faxes that are in the memory See Advanced User s Guide Printing a fax from the memory Out of Memory The machine s memory is full If a fax sending or copy operation is in process E Press Stop Exit and wait until the other operations that are in process finish and then try again E Press Mono Start or Colour Start to choose Send Now to send the pages scanned so far E Press Mono Start or Colour Start to choose Partial Print to copy the pages scanned so far E Clear the data in the memory To gain extra memory you can turn off Memory Receive See Advanced User s Guide Turning off Memory Receive operations E Print the faxes that are in the memory See Advanced User s Guide Printing a fax from the memory 73 Error Message Cause Action Paper Jam Front The paper is jammed in the machine Remove the jammed paper by following the steps in Printer jam or paper jam on page 80 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper The extendable tray is only available for some countries If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 84 PaperJam Front Rear
56. der strip 1 Doing this may cause damage to the machine Pull the thick paper out of the machine Troubleshooting Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands A CAUTION Be careful not to pinch your fingers when you close the scanner cover Put the paper tray firmly back in the machine D Re connect the power cord 85 If you are having difficulty with your machine NOTE e For technical help you must contact Brother customer support e If you think there is a problem with your machine check the following chart and follow the troubleshooting tips You can correct most problems by yourself e If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com Printing Difficulties Difficulty Suggestions No printout Check that the correct printer driver has been installed and chosen Check to see if the LCD is showing an error message See Error and maintenance messages on page 68 Make sure that the machine is online Windows XP and Windows Server 2003 Click Start Printers and Faxes Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is offline it will show Use Printer Online Select this option to enable the printer Window
57. e Date Number Show Save As Window CCF 11042012_xxxx pdf V Insert Date in File Name Eee U U C Users User Pictures ControlCenter4 Scan amp M Show Folder PreScan Resolution Brightness 300 x 300 dpi Lx Scan Type y a o 24bit Colour X Contrast LTE EEEEEEEEDE ENTE TAUNTON A4 210 x 297 mm 8 3 x 11 7 in m m __ Continuous Scanning R Auto Crop g Don t show me again et ameter Co 55 Chapter 10 How to change the machine s SCAN mode settings for PDF scanning You can change your machine s SCAN mode settings using ControlCenter4 Windows Windows xP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXxX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click ie Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open Make sure the machine you want to use is selected from the Model drop down list o Click the Device Settings tab Click Device Scan Settings Seibisbesnisrcs O x E f a Configuration 56 How to scan to a computer amp Choose the File tab You can change the default settings
58. e line is busy press Hook before performing step above Dialling and storing numbers Additional Dialling Operations Outgoing Call history The last 30 numbers you sent a fax to will be stored in the outgoing call history You can choose one of these numbers to fax to add to the Address Book or delete from the history D Press Redial Pause You can also choose Outgoing Call by pressing FAX Q Press A or Y to choose the number you want Press OK amp Do one of the following E To send a fax press A or Y to choose Send a fax Press OK Press Mono Start or Colour Start E f you want to store the number press A or Y to choose Add to AddressBook Press OK See Advanced User s Guide Storing Speed Dial numbers from the Outgoing Call history E f you want to delete the number from the Outgoing Call history list press Aor Y to choose Delete Press OK Press 1 to confirm Press Stop Exit 45 Chapter 7 Caller ID history This feature requires the Caller ID subscriber service offered by many local telephone companies See Caller ID on page 34 36 and 38 for your relevant country The numbers or names if available from the last 30 faxes and telephone calls you received will be stored in the Caller ID history You can view the list or choose one of these numbers to fax to add to Address Book or delete from the history When the thirty first call comes into the
59. e Receive Mode again Choose the Receive Mode on page 27 Caller ID Caller ID is a telephone service that allows the subscriber to see a display of the caller s phone number or name as the telephone rings It is a fast way to screen your calls You can respond quickly to calls you missed because Caller IDs are received and stored in your machine memory NOTE Caller ID service at your local telephone company if available Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls Businesses that provide mail order services money lending services or provide confidential information can protect themselves from false orders or acceptance of false identification At Home Residential customers can protect themselves from unwanted calls 34 To get the Caller ID Service apply for the How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings the display shows you the caller s phone number or name if the name has been stored in the Address Book Once you answer the call the caller s ID disappears NOTE e If 1D Unknown appears on the display it means that the call came from outside your caller ID service area or a public phone e If ID Withheld appears on the display it means the caller intentionally blocked the transmission of his her ID 1 Depends on network function The Ca
60. e Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting TIFF PDF format for your document Scan Size A4 AS 10x1l5cm Business Card You can choose the scan size for your document Letter Legal Remove Background Of Change the amount of background colour that is Low removed Medium High Web Service Appears when you install a Web Services Scanner which is displayed in your computer s Windows Explorer Scan Scan for E mail Scan for Fax Scan for Print You can scan data by using the Web Services protocol See See Software and Network User s Guide The default settings are shown in Bold with an asterisk 114 CoPY GE Settings and features tables Level1 Level2 Level3 Options Descriptions Page Quality Fast Choose the Copy See Norma1 resolution for the next copy Best Paper Type Plain Paper Choose the paper type 50 that matches the paper in Inkjet Paper the tray Brother BP71 Other Glossy Transparency Paper Size A4 Choose the paper size 50 AS that matches the paper in the tray Legal is only 10x15cm available for some countries Letter Legal Enlarge Reduce 100 See Enlarge 198 10x15cm A4 You can choose the 186 10x15cm gt LTR enlargement ratio for the next copy 141 A5744
61. e eeeeeeeeeeeeeeeeeeaeeaaaae 11 Loading envelopes aeenne eee mer teen om amore tener eer err Ue om vee rery ree een eee ree 14 Unprintable area a Fe eet cd oc eraeateslateen needed ea emeteeee taxes neecateceexee 16 Paper Settings eor ee ere een er ee eg ene eer eer 17 Paper Wy NS acs a aa eg res eee eee 17 fees e lt eee ne rence etree er er ey eevee ee ee eer rete eee ee 17 Acceptable paper and other print media 2 cece cece cece eee ee ee aaeeeeeeeeeeeeeeeeeeees 18 Recommended print media vcctor eee Lies 18 Handling and using print media 0 ee eee cece eeeeete te eeeeeeeeeeeeeeaeeaaaaeeeeeeees 18 Choosing ihe right Print MEdia s 0 00 00cc cccceckseceteceeteenedenecndensetineneteveens es 20 3 Loading documents 21 How to load documents asa a lee cece Bee eacacedcedet ree atest dante Gres nue eeceteance 21 WT gle Bla ADF rasieren rere Ree Pra eee ee EEES 21 Using the scanner QUAS Suse atc tacaks ties EO oe Cae ee etic 22 Unscannable area a atc cck choca detec sti a tec chivceenemedencotiocde ne nsmaticanctactendjebyesekdacans ees 23 4 Sending a fax 24 How TOSI TAK accoech tc ctcp eS cGicehet 0th oa EE a EE ede 24 BN et cease se cohen E tag ees as oie eee ate 25 Setting scanner glass size for faxing cccececeeeeeeeeeeeeeee eee ee ee eeeteteteeeeeeeeees 25 Colo r fax transSMiISSION scdocedecenses scale cece cerien eeaeee oee aT AEE E E REE 25 Cancelling a fax iN progress sssseieseeeene nen
62. e reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Advanced User s Guide Cleaning the machine s printer platen Make sure you are using Brother Original Innobella ink Make sure you are using the paper support flap See Loading paper and other print media on page 11 Make sure the paper feed rollers are not dirty with ink See Advanced User s Guide Cleaning the paper feed rollers The machine prints dense lines on the page Windows Check Reverse Order in the Basic tab of the printer driver The printouts are wrinkled Windows In the printer driver Advanced tab click Colour Settings and unselect Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and unselect Bi Directional Printing Make sure you are using Brother Original Innobella ink Paper Handling Difficulties Difficulties Suggestions The machine does not feed paper Make sure the paper tray is pushed in all the way until it clicks into place Make sure the Jam Clear Cover at the back of the machine is closed If the LCD shows the Paper Jam message and you still have a problem see Error and maintenance messages on page 68 If there is no paper load a new stack of paper into the paper tray If there is paper in the paper tray make sure it is straight If
63. e setting may not be correct for the paper you are using See Paper Size on page 17 Turn on Auto Reduction See Advanced User s Guide Printing a reduced incoming fax Received colour fax prints only in monochrome Replace the colour ink cartridges that have reached the end of their life and then ask the other person to send the colour fax again See Replacing the ink cartridges on page 59 Telephone Line or Connections Difficulty Suggestions Dialling does not work No dial tone Check the line cord connections Not available in New Zealand Change the Tone Pulse setting See Quick Setup Guide If there is no dial tone connect a known working telephone and telephone line cord to the socket Then lift the external telephone s handset and listen for a dial tone If there is still no dial tone ask your telephone company to check the line and or wall socket The machine does not answer when called Make sure the machine is in the correct Receive Mode for your setup See Choose the Receive Mode on page 27 Check for a dial tone If possible call your machine to hear whether it answers If there is still no answer check the telephone line cord connection If there is no ringing when you call your machine ask your telephone company to check the line 91 Receiving Faxes Difficulty Suggestions Cannot receive a fax Press Hook in Fax m
64. e the length of the pause Storing Speed Dial numbers You can store up to 40 Speed Dial numbers Each Speed Dial number is stored in a 2 digit location When you dial you will only have to press a few keys for example T Address Book Search OK the two digit number and Mono Start or Colour Start Press Pa Address Book You can also choose Address Book by pressing FAX 2 Press A or to choose Set Speed Dial Press OK Press A or Y to choose the 2 digit Speed Dial location where you want to store the number in Press OK Dialling and storing numbers 4 Do one of the following E Enter the name up to 16 characters using the dial pad Press OK For help entering letters see Entering Text on page 118 E To store the number without a name press OK NOTE Be sure to include the area code when entering a fax or telephone number Depending on the country the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number O Enter the fax or telephone number up to 20 digits Press OK QO Press A or Y to choose Complete Press OK Do one of the following E To store another Speed Dial number go to step E f you are finished storing numbers press Stop Exit 47 Chapter 7 Changing or deleting Speed Dial names or numbers You can change or delete a Speed Dial name or number that has
65. ead occur Characters and lines are blurred Check the printing alignment See Checking the print alignment on page 64 Printed text or images are skewed Make sure the paper is loaded correctly in the paper tray and the paper guides are adjusted correctly See Loading paper and other print media on page 11 Make sure the Jam Clear Cover is closed correctly Smudge or stain at the top centre of the printed page Make sure the paper is not too thick or curled See Acceptable paper and other print media on page 18 88 Troubleshooting Print Quality Difficulties continued Difficulty Suggestions Printing appears dirty or ink seems to run Make sure you are using the recommended types of paper See Acceptable paper and other print media on page 18 Don t handle the paper until the ink is dry Make sure the print side is face down in the paper tray Make sure you are using Brother Original Innobella ink If you are using photo paper make sure that you have set the correct paper type If you are printing a photo from your PC set the Media Type in the printer driver Ink is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See Paper Type on page 17 If you use glossy photo paper make sure that the paper type setting is correct Stains appear on th
66. eaker 10 volume Low Med High LCD Settings Backlight Light You can adjust the 10 brightness of the LCD Med backlight Dark Dim Timer Off You can set how long the See LCD backlight stays on Epes after the last key press 20Secs 30Secs Sleep Mode 1Min You can choose how long pains the machine will remain idle before it goes into 3Mins Sleep Mode 5Mins 10Mins 30Mins 60Mins See Advanced User s Guide The default settings are shown in Bold with an asterisk 102 Settings and features tables Level1 Level2 Level3 Options Descriptions Page Fax Setup Receive Receive Mode Fax Only Choose the Receive 27 Mode that best suits your Fax Tel needs External TAD anual Ring Delay 2 10 2 Sets the number of rings 30 before the machine Example for answers in Fax Only or Australia Fax Tel mode F T Ring Time 20Secs Sets the length of the fast 30 30Secs double ring time in Fax Tel mode 40Secs 70Secs For New Zealand 20Secs 30Secs 40Secs 55Secs Fax Detect On Receives fax messages 31 automatically when you Off answer a call and hear fax tones Remote Codes On Allows you to answer all 43 calls at an extension or S1 91 external telephone and x91 91 for New P use codes to turn the Zealand machine on or off You Off can personalize these codes Auto Reduction On Cuts the size of incoming See faxes to fit the pap
67. ed High or Off Press OK QO Press Stop Exit Speaker Volume You can choose from a range of speaker volume levels Press Menu 2 Press A or Y to choose General Setup Press OK Press A or Y to choose Volume Press OK 4 Press A or Y to choose Speaker Press OK Press A or Y to choose Low Med High or Off Press OK Press Stop Exit You can also adjust the speaker volume by pressing Hook a Press Hook Press 9 lt 4 or gt Each key press changes the volume to the next setting This setting will stay until you change it again Press Hook 10 LCD display Setting the backlight brightness If you are having difficulty reading the LCD try changing the brightness setting Press Menu Press A or Y to choose General Setup Press OK Press A or Y to choose LCD Settings Press OK Press A or Y to choose Backlight Press OK Press A or Y to choose Light Med or Dark Press OK 0 6 6 amp 6 8S Press Stop Exit Loading paper and other print media Load only one size of paper and one type of paper in the paper tray at any time For more information about paper size weight and thickness see Choosing the right print media on page 20 aD Pull the paper tray completely out of the machine NOTE e If the paper support flap 1 is open close it and then close the paper support 2 e When you load a different paper s
68. eeeeeeees 42 Connecting an external or extension telephone cccccccceeeeeeeeeeeeeeeeetes 42 Operation from external and extension telephones cccccceceeeeeeeeeeeees 42 Using a cordless external telephone ceeeeeeeee cece eee eeeeeeeeeeeeeeeeaeaaeaaeeeeees 42 Using remote GOD CS uses i ested arenae EEEE AEREE PEEP EEEE 43 7 Dialling and storing numbers 44 HOW to di lisi Ee Eeee ee EE EE EEEE 44 Manual dialliNga eisena eere een eae SEEE 44 Speed Dialling asresten es e A EE EEEE 44 Fax Redial psidstkiopnrnp te bralannotesieacntsnens chai a i a E ee airean esini 45 Additional Dialling OperationS eseeeeeneeeeeeseresreresrssstststererttttttttrtrtrrtrnrnrnnnn nnne 45 OQ t oing Call NISTO sasssa oea a Reena 45 Caller ID NiIStOY mererien e a ee aE E EES 46 SS HOMIE NUMDETS kssaietreirrere ee eE aeea aeee anae AEE E eaaeo i a 47 Storing a IS psec erected cecal eter i E pedaas 47 Storing Speed Dial NUMDEMS cece cece eee e eee e eee ee eee eee teeeeeeeeeaeaes 47 Changing or deleting Speed Dial names or NUMbEIS ccceeeesseeeeeeeeeeees 48 8 Making copies 49 HOWTO COPY Agee i rae ers a RE tr e er Oe ee ene et Rem ene ee ere ee 49 Stp COPYN leidina araa rer eee aee Eaa daaa EE ae ene eee one eer eee renee 49 COPY ODON Scsi ie cs a a tea i ae E E a eee 50 Paper ypo nen ca ce eee RE 50 Paper SiZ sonerien rnae ae ae aeaea ee eT ee ne nee ee 50 9 How to print from a comput
69. eeese trrnr nnne nns rs rs rsteestett ttt ttrtttnnnt nne 26 Transmission Verification REPOFt ccceceeeeeeceeeeeeeeaeaeaeeeeeeceeeeeeeeeeeeeeeeees 26 5 Receiving a fax 27 Receive OS eaten le epee cea ed eh al emcti ttre creeps neren teener ere 27 Choose the Receive Mode cccecccccccececececenenececececeeeeeeeeeeeeeeee eee seta eetenenenenees 27 Using Receive WOU SS oui adicatetrncecceccactecnaedesdencendetsieasseatenaudcendeckusseqecacaaeenacnanseenneds 29 eo 0 el 9 ere a nm Teen ee ee ee ee een eee eee en E 29 FAXT Elira eng EEEE E EEEIEE ENET 29 Manuale ee e E a E cetera 29 External TAD poet ees cae aeir eect arie A EE AE e EEEE E EEE ENE 29 Receive Mode settings os cccccice dine codes cde nntcenceeie Diao rreerrerererereernenr eds 30 RING Delay iere ene Ore me ETE e a e eee eee ere re 30 F T Ring Time Fax Tel mode onlly c secccececcececceeceeeeeeeeeeeeeeeeeeneees 30 ars 9 BS o eres trier eee eer ene re ner err Step aoe Oper EEE 31 6 Telephone and external devices 32 VOICE ONG AUONS sserrep eatueeidetdiaceantcatceerseayeusandanedlcvie este casewdend E i ea iit 32 Tone or Pulse Not Available for New Zealand ccccceceeeeeeeeeeeteeeeeeees 32 FaK el MOU creme er eee eer er cere eon enn e ner sre h terre tere ere terres te err rere rr 32 Telephone Service for Australlia ccccccccccceceececeeeeeeeeeeeeeee sees eeseeeseeeaeananeees 32 Distinctive FRING epee crs ee ceciela
70. eive Mode aD Press Menu Press A or Y to choose Fax Press OK 37 Chapter 6 Press A or Y to choose Miscellaneous Press OK Press A or Y to choose Distinctive Press OK amp Press A or Y to choose On Press OK Q Press Stop Exit Distinctive Ring is now set to on Turning off Distinctive Ring Press Menu Press A or to choose Fax Press OK Press A or Y to choose Miscellaneous Press OK Press OK Press A or Y to choose Of Press OK 0 OS Press Stop Exit NOTE If you turn off Distinctive Ring the machine will stay in Manual receive mode You will need to set the Receive Mode again Choose the Receive Mode on page 27 38 Press Aor Y to choose Distinctive Caller ID For Singapore and Hong Kong The Caller ID feature of this machine lets you use the Caller ID subscriber service offered by many local phone companies Call your telephone company for details This service provides you by means of the screen display the telephone number or name of your caller as the line rings After a few rings the screen displays the telephone number of your caller or name if available Once you answer the call the Caller ID information disappears from the screen but the call information remains stored in the Caller ID memory E ID Unknown display means call originates outside your Caller ID service area E ID Withheld display mea
71. er Colour Monochrome TWAIN Compliant WIA Compliant ICA Compliant Colour Depth Greyscale Resolution Scanning Width and Length XP Professional x64 Edition Specifications Yes Yes Yes Windows XP Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x Yes Windows XP 1 Windows Vista Windows 7 Windows 8 Yes Mac OS X v10 6 8 10 7 x 10 8 x 30 bit colour Processing Input 24 bit colour Processing Output 256 levels per colour 10 bit colour Processing Input 8 bit colour Processing Output 256 levels per colour Up to 19200 x 19200 dpi interpolated 2 Up to 1200 x 2400 dpi optical Scanner Glass Up to 1200 x 600 dpi optical ADF Scanner Glass Width Up to 213 9 mm Length Up to 295 mm ADF Width Up to 213 9 mm Length Up to 353 6 mm Windows XP in this User s Guide includes Windows XP Home Edition Windows XP Professional and Windows Maximum 1200 x 1200 dpi scanning when using the WIA Driver for Windows XP Windows Vista Windows 7 and Windows 8 resolution up to 19200 x 19200 dpi can be selected by using the Brother scanner utility 125 Printer Resolution Up to 1200 x 6000 dpi Printing Width 204 mm 210 mm borderless 1 A4 Letter A6 Photo 10 x 15 cm Index Card 127 x 203 mm Photo 2L 13 x 18 cm 2 sided E Paper type Plain paper Borderless 2 E Paper size A4 Letter A5 Executive JIS B5 Pri
72. er transparencies and envelopes We recommend testing various paper types before buying large quantities For best results use Brother paper E When you print on inkjet paper coated paper transparencies and glossy paper be sure to choose the correct print media in the Basic tab of the printer driver or in the Paper Type setting of the machine s menu See Paper Type on page 17 E When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose E When using transparencies or photo paper remove each sheet at once to prevent smudging or paper jams E Avoid touching the printed surface of the paper immediately after printing the surface may not be completely dry and may stain your fingers 18 Recommended print media To get the best print quality we suggest using the Brother paper listed in the table If Brother paper is not available in your country we recommend testing various papers before purchasing large quantities We recommend using 3M Transparency Film when you print on transparencies Brother paper Paper Type Item A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet Matte BP60MA 10 x 15 cm Glossy BP71GP Photo Handling and using print media E Store paper in its original packaging and keep it sealed Keep the paper flat and away from moisture direct su
73. er 51 Printing a CUI os cc odie caressa cetels series coh cscne coe tacc du xtceetek ewes ee ececanceceons tee reenn nnne 51 10 How to scan to a computer 52 Before SAINI Oeics reescecors cn cotvainterionexceniccannasenntistvasseenvceeteeedapaeneestateearmaeencedeninds 52 Scanning a document as a PDF file using ControlCenter4 Windows 53 How to change the machine s SCAN mode settings for PDF scanning 56 How to scan a document as a PDF file using the control panel 58 A Routine maintenance 59 Replacing the ink cartridges scciiticcsics tec theatialcescctrtecdedpdabacedscdinaudenasdederteecerdeeans 59 Cleaning and checking the machine sssssssseseseernrrrrrneneneresrsrnrsrsrsrerrerrrrre rnrn 62 Cleaning the scanner glass cs veccedeckce keer everecsiacdeldcecec aheui seus aide ese teacbereldereciecs 62 Cleaning the print head sce cacnase cobs ache ele d2 cas getintaie denned tadaeedenadenasmenelasaseedenue code 63 Checking the print quality See og saison cet ec cachet eis eee Gelade bandbnceiae 63 Checking the print alignment 0 cececeeccceeceeeee cece ee eeeeeeeeeeeeeeeeeeeeeeteteteteeeetees 64 Setting the date and time a sak aren ceric ade sce aepereeueea acne bueue ete su elveendcderdelaacauty 65 B Troubleshooting 66 Identifying YOUR problem cassedaccscsa cio actcecdtcescpclecdacsitenceeedeniaticasets eacvseeeeeaeleacacatecee 66 Error and maintenance Me SSAGES
74. er size Off Memory Receive Of You can set the machine to send faxes to your PC PC Fax Receive If you choose PC Fax Receive you can turn on the safety feature Backup Print Setup AddressBook Set Speed Dial Stores Speed Dial 47 numbers so you can dial by pressing only a few keys and Start Setup Groups You can set up Group See numbers for broadcasting See Advanced User s Guide The default settings are shown in Bold with an asterisk 103 Level1 Level2 Level3 Options Descriptions Page Fax Report Setting Transmission On Choose the initial setup 26 Continued pace for Transmission Ea Verification Report off Off Image Journal Period Off Sets the interval for the See Every 50 Faxes automatic printing of the Fax Journal Every 6 Hours If you have chosen any Every 12 Ho rs other option than off or Every 50 Faxes you Every 24 Hours can set the time for the ee aS chosen option ne ne X If you have chosen Every 7 Days Every 7 Days you can set the day of the week Print Document Prints incoming faxes stored in the memory Remaining Jobs Check which jobs are in the memory and cancel chosen jobs Miscellaneous TX Lock Prohibits most functions except receiving faxes Distinctive off Use with phone company 32 i istinctive ringin rvic For Australia On q ging se A 37 allows you to have
75. er10 Sells Multi Function Center brother Brother Support E To access our website http www brother com click Brother Home Page E For the latest news and product support information http solutions brother com click Brother Solutions Center E To visit our website for original Brother Supplies http Awww brother com original click Supplies Information E To access the Brother CreativeCenter http www brother com creativecenter for FREE photo projects and printable downloads click Brother CreativeCenter E To return to the top menu click Back or if you have finished click Exit General information Accessing Brother Support Macintosh You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM E Double click the Brother Support icon The following screen will appear eor Brother Support Brother Support we Presto PageManager mp Brother Web Connect M on tine Registration 5 Brother Solutions Center Li Supplies Information Close E To download and install Presto PageManager click Presto PageManager E To access the Brother Web Connect page click Brother Web Connect E To register your machine from the Brother Product Registration Page http www brother com registration click On Line Registration E For the latest news and product support information http
76. eriene eee a eE 95 telephone line or connections 91 maintenance messages on LCD 68 DODGY FEN este cesedeastes oe tsestneteiatextancedes 80 133 U Unscannable area ccceeeeeeeeeeteeeees 23 V Volume setting DEEPEP sisri nascanna eara rapin 9 DUG eE A E E E 9 spe aker s cisisirrisisriieriorssnrenriniriiriosrires 10 W Web Services Scan esseere 114 Windows See Software and Network User s Guide Wireless Network See Quick Setup Guide and Software and Network User s Guide 134 For Australia Only Support For technical support of your Brother Product other than what you can resolve through the User s Guide please visit our Web Site or Solutions Web Site see below to find an answer to FAQs Troubleshooting locating Drivers amp Software Alternatively please contact the Product Support Centre for any customer care technical support enquiry To contact Brother International Aust Pty Ltd for support on a Brother product please see the details listed below Product Support Centre Australia Brother International Aust Pty Ltd Phone 02 8875 6000 Fax 02 9870 7223 Solutions Site http solutions brother com Web Site www brother com au Email To submit an e mail enquiry visit www brother com au go to Service and Support area and follow the prompts Our Technical Support Consultants are available 5 days a week by phone during the hours of 8 30a
77. f the following E To send a single page press 2 to choose No Send or press Mono Start again The machine starts sending the document E To send more than one page press 1 to choose Yes and go to step 7 Place the next page on the scanner glass Press OK The machine starts scanning the page Repeat steps and for each additional page After all the pages have been scanned press 2 or Mono Start to start sending Stop faxing To stop faxing press Stop Exit Sending a fax Setting scanner glass size for faxing When documents are Letter size you need to set the Scan Size to Letter If you do not the side portion of the faxes will be missing 1 Load your document Press FAX Press A or Y to choose Advanced Settings Press OK Glass ScanSize Press OK Press A or Y to choose A4 or Letter Press OK and then press Clear Enter the fax number Press A or to choose O 0 Press Mono Start or Colour Start NOTE e You can save the setting you use most often by setting it as the default setting See Advanced User s Guide Setting your changes as a new default e This setting is only available for sending documents from the scanner glass Colour fax transmission Your machine can send a colour fax to machines that support this feature Colour faxes cannot be stored in the machine s memory When you send a colour fax the machine will send it in real
78. f there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 84 The paper jams when you use 2 sided copy or 2 sided print Use one of the jam prevention settings 2 sided1 or 2 sided2 For copying See Advanced User s Guide 2 sided copying For printing See Software and Network User s Guide If paper jams occur often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Advanced User s Guide Cleaning the paper feed rollers 90 Printing Received Faxes Troubleshooting Difficulty Suggestions E Condensed print E Horizontal streaks Top and bottom sentences are cut off E Missing lines Usually this is caused by a poor telephone connection Make a copy if your copy looks good you probably had a bad connection with static or interference on the telephone line Ask the other party to send the fax again Vertical black lines when receiving The sender s scanner may be dirty Ask the sender to make a copy to see if the problem is with the sending machine Try receiving from another fax machine Left and right margins are cut off or a single page is printed on two pages If the received faxes are divided and printed on two pages or if you get an extra blank page your Paper Siz
79. ftware and Network User s Guide 94 Troubleshooting Scanning Difficulties continued Difficulty Suggestions OCR does not work Try increasing the scanner resolution Macintosh Presto PageManager must be downloaded and installed before use For more information see Accessing Brother Support Macintosh on page 5 Poor scanning results when using the ADF Vertical black lines appear in the scanned data Clean the white bar in the ADF and the glass strip underneath it See Cleaning the scanner glass on page 62 Try using the scanner glass See Using the scanner glass on page 22 Software Difficulties Difficulty Suggestions Cannot install software or print Windows Run the Repair MFL Pro Suite program on the CD ROM This program will repair and reinstall the software Device Busy Make sure the machine is not showing an error message on the LCD Network Difficulties Difficulty Suggestions Cannot print over the network Make sure that your machine is powered on and is online and in the Ready mode Print a Network Configuration Report See Advanced User s Guide Reports and check the current Network settings printed in this list If you are using a wireless connection or are having Network problems see Software and Network User s Guide The network scanning feature does not work It is ne
80. g and feature at a glance You can use these tables to quickly choose your preferred settings in the machine 100 Settings and features tables Menu table Settings and features tables The menu table will help you understand the menu selections in the machine s programs The factory settings are shown in bold with an asterisk Level1 Level2 Level3 Options Descriptions Page Ink Test Print Print Quality Lets you check the print 63 uality or alignment Alignment q y g 64 Cleaning Black Lets you clean the print 63 head Colour All Ink Volume Lets you check the See available ink volume General Setup Mode Timer OFE Sets the amount of time before the machine OSec returns to FAX mode 30Secs 1Min 2Mins 5Mins Paper Type Plain Paper Sets the type of paperin 17 the paper tray Inkjet Paper pap y Brother BP71 Other Glossy Transparency Paper Size A4 Sets the size of paperin 17 a5 the paper tray Legal is only available for some 10x15cm countries Letter Legal See Advanced User s Guide The default settings are shown in Bold with an asterisk 101 Level1 Level2 Level3 Options Descriptions Page General Setup Volume Ring Off Adjusts the ring volume 9 Continued Low Med High Beeper Off Adjusts the volume of the 9 Low sounds when you press a key Med High Speaker Off Adjusts the sp
81. g corrections sient aenartenccrntinancntvecemecoccbteesb este ea aernccetensorcerleletwintalsdueddncdede 118 PROPS APIO letters e i ct endorses eccyelaniahdts ei deabetlaeeacemetesica eebien lene 118 Special characters and SyMbDOIS cccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeeenees 119 D Specifications 120 E g eect ne Sere meee ert ae oP Pert or e em ret eee Res erin or cer Mere ren Ne eer rere ee 120 Pont PS ee tac cacren dete suctaamsemeaataster ona nsen en eunbiaasaet nied enndesandiete ddpdausdhaniendesduatesabaatnasee 122 FAX E E A E T E E E E 123 CODY een E ee ee Se 124 Sanne cece ce a E E et eocusecg atin 125 PAWNS eaeeceteet ee detonate E is eects ae poate ee epee emcee 126 NLT Fel GOS seg sesaa receded scaaacss A EE AEST 127 IOI E sates seein E der ipdamideutas a bial E esas ncecnede 128 Computer requirements s snien a eR p e Einir EAEEREN 129 Consumable item S piison een eea eaea eia anea EEE aR 130 E Index 131 Table of Contents Advanced User s Guide The Advanced User s Guide explains the following features and operations You can view the Advanced User s Guide on the CD ROM 1 General setup B Glossary Memory Storage Setting Daylight Saving Time C Index MFC models Sleep Mode Auto Power Off DCP model LCD Mode Timer MFC models 2 Security features MFC models TX Lock 3 Sending a fax MFC models Additional sending options Additional sending operations 4 Receiving a fax MFC models
82. h guides lightly touch the sides of the paper Slowly push the paper tray completely into the machine Loading paper While holding the paper tray in place pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 IMPORTANT DO NOT use the paper support flap for Legal size paper Only available for some countries 13 Chapter 2 Loading envelopes About envelopes E Use envelopes that weigh between 80 to 95 gsm E Some envelopes need margin settings to be set in the application Make sure you do a test print first before printing multiple envelopes IMPORTANT DO NOT use the following types of envelopes as they will not feed correctly e That are of a baggy construction e That have windows e That are embossed have raised writing on them e That have clasps or staples That are pre printed on the inside Glue Double flaps a F N RK X Occasionally you may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using 14 Loading envelopes Before loading press the corners and sides of envelopes to make them as flat as possible IMPORTANT If envelopes are double feeding put one envelope in the paper tray at a time 2 Loading paper B Put envelopes in the paper tray with the If you have problems printing on address side down If the envelo
83. icsesensevetcanesyarencedadadavteddeaieennsis 71 No Ink Cartridge sssseesseeeeenenenssssssseree 72 No Paper Fed cicsscctsecsccsccstissenceioutecaccacs 72 Not Registered a se 44 72 Out of Fax Memory s sssseeeeesneneeeeseeesen 73 Out of Memory seccscccecscsccsigetereteeineeaiee 73 Paper Jam sccotapes catecatinds cesses eaten 74 Unable to Clean wcccccecccceecseescccessessceuinee 75 Unable to Init 2 00 eeeeeeeeeeeeeeeeeeeees 75 Unable to Print csseccaceicdsesdeninencansetectecace 75 Unable to Scan ceccecesevessccetintidinensscewctis 75 Wrong Paper Size eeee 76 Extension telephone using 0 43 External telephone connecting 42 131 F Fax codes hanging armena teaa mene cern 43 Remote Activation Code 31 42 43 Remote Deactivation Code 42 43 BETO cca aaa cen cece cencateet 43 Fax Detect cic cdaiinctivcddes deviant annais 31 Fax from PC See Software and Network User s Guide Fax stand alone rE EVING meena ane Serr rer ee ae eerie eee 27 difficulties oo cece cece ceeeeeeeeeeees 91 92 F T Ring Time setting 000 30 Fax Detect isicccsonsrantrivcinnbosractecctecta manent 31 from extension telephone 42 43 Ring Delay setting 0 30 telephone line interference VoIP 97 SGUNG coos cecccccateeteciecietesatcctcceaceatteaten 24 change scanner glass size 25 colour fax sais saisnbsnnsc
84. ided Booklet Click OK Click Print or OK depending on the application you are using to begin printing 51 How to scan to a computer Before scanning To use the machine as a scanner install a scanner driver If the machine is on a network configure it with a TCP IP address E Install the scanner drivers from the CD ROM See Quick Setup Guide Install MFL Pro Suite E Configure the machine with a TCP IP address if network scanning does not work See Software and Network User s Guide 52 How to scan to a computer Scanning a document as a PDF file using ControlCenter4 Windows For detailed information see Software and Network User s Guide NOTE e The screens on your PC may vary depending on your model e This section is based on using the Advanced Mode of ControlCenter4 ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications Load your document See How to load documents on page 21 windows xP windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXxX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click le Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the
85. ime Transmission is set to of f The image will not appear on the report when you send a colour fax See Advanced User s Guide Real Time Transmission If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If the transmission is not successful ERROR will appear next to RESULT Receiving a fax Receive Modes You must choose a Receive Mode depending on the external devices and telephone services you have on your line Choose the Receive Mode By default your machine will automatically receive any faxes that are sent to it The diagram below will help you choose the correct receive mode For more detailed information on the Receive Modes see Using Receive Modes on page 29 Do you want to use the telephone features of your machine if available an external telephone or external telephone answering device connected on the same line as the machine Yes No Are you using the voice message function of an external telephone answering device Fax Onl No a Do you want the machine to answer fax and gt Manual telephone calls automatically No Pos Farel Yes External TAD Yes To set the Receive Mode follow the instructions Press Menu Press Aor Y to choose Fax Press OK Press A or Y to choose Setup Receive Press OK Press Aor V to choose Receive Mode Press OK 27
86. inch your fingers when you close the scanner cover Troubleshooting D While holding the paper tray in place pull out the paper support until it locks in the open position and then unfold the paper support flap Make sure you pull out the paper support until it locks into place IMPORTANT DO NOT use the paper support flap for Legal size paper Only available for some countries B Re connect the power cord NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper jam clear operations on page 84 83 Additional paper jam clear operations O Load one sheet of thick A4 or Letter sized paper such as glossy paper deep Unplug the machine from the electrical into the machine as shown in the socket illustration Pull the paper tray 1 completely out of the machine Pull the two green levers inside the machine towards you to remove the jammed paper 4 Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position 84 If the thick paper is pushing any jammed paper out remove the jammed paper IMPORTANT DO NOT touch the enco
87. ing tones so they will not have to press an activation code And the people who call to talk on your main number will not have to talk to your fax machine Basically it gives you two independent numbers without the higher cost of a second line Telephone and external devices How Does FaxAbility Work Your telephone number will have the standard ring pattern of long long tone while the new number will have a ring pattern of long silence long etc When FaxAbility is On you will not hear the first ring of all incoming calls on the fax machine Extension phones will ring as usual If the fax machine recognises the ring pattern all ringing will stop and the fax machine will answer and automatically receive the fax message Otherwise you will hear the extension phones and the fax machine continue to ring The fax machine always listens to the ring pattern before it answers so do not pick up the phone during that time You will quickly learn to recognise the ring pattern for faxes so you will not be tempted to answer that number Either you or a telephone answering device can answer the main number s Flowchart Sequence of Incoming call Incoming Call either Voice or Fax All extension phones ring twice fax machine is silent za Main number Number Voice Number Fax machine Fax machine automatically receives and prints fax message without ringing begins ringing on third ring
88. ink cartridges See Replacing the ink cartridges on page 59 NOTE The machine will stop all print operations you cannot use the machine until a new ink cartridge is installed in the following cases e If you unplug the machine or take out the ink cartridge e Ifthe paper type is set to anything except Plain Paper or Inkjet Paper Windows If you check Slow Drying Paper in the Basic tab of the printer driver Macintosh If you check Slow Drying Paper in the Print Settings of the printer driver 68 Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it An ink cartridge is not installed correctly Take out the new ink cartridge and re install it slowly and firmly until the cartridge lever lifts See Replacing the ink cartridges on page 59 If you are using non Brother Original ink the machine may not detect the ink cartridge Replace the cartridge with a Brother Original ink cartridge If the error message remains contact Brother customer service or your local Brother dealer Cannot Detect Ink If you are using non Brother Original ink the machine may not detect the ink volume Replace the cartridge with a Brother Original ink cartridge If the error message remains contact Brother customer service or your local Brother dealer Cannot Print Replace Ink One o
89. it us at http solutions brother com Identifying your problem First check the following E The machine s power cord is connected correctly and the machine s power switch is turned on E All of the protective parts have been removed E Paper is inserted correctly in the paper tray E The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer E LCD Messages See Error and maintenance messages on page 68 If you did not solve your problem with the above checks identify your problem and then go to the suggested page Paper handling and Printing problems E Printing Difficulties on page 86 E Print Quality Difficulties on page 88 E Paper Handling Difficulties on page 89 E Printing Received Faxes on page 91 Telephone and Fax problems E Telephone Line or Connections on page 91 E Handling Incoming Calls on page 94 E Receiving Faxes on page 92 E Sending Faxes on page 93 Copying problems E Copying Difficulties on page 94 66 Scanning problems E Scanning Difficulties on page 94 Software and Network problems E Software Difficulties on page 95 E Network Difficulties on page 95 Troubleshooting 67 Error and maintenance messages As with any sophisticated office product errors may occur and consumable items may need to be replaced If this happens your machine identifies the error or required routine maintenance
90. it will start to sound the F T Ring fast double ring after the initial ring delay If you pick up the call on an extension telephone you can turn the F T Ring off by pressing 5 1 9 1 for New Zealand make sure you press this between the rings If the machine answers a voice call and fast double rings for you to take over you can take the call at the external telephone by pressing Hook Changing the remote codes If you want to use Remote Activation you have to turn on the remote codes The preset Remote Activation Code is x 5 1 9 1 for New Zealand The preset Remote Deactivation Code is 51 9 1 for New Zealand If you want to you can replace them with your own codes Press Menu Press A or Y to choose Fax Press OK Press A or to choose Setup Receive Press OK Telephone and external devices Press A or to choose Remote Codes Press OK Press A or Y to choose On or Off Press OK Enter the new Remote Activation Code Press OK Enter the new Remote Deactivation Code Press OK 8 8 6 6 Press Stop Exit NOTE e If you are frequently disconnected when trying to access your external TAD remotely try changing the Remote Activation Code and Remote Deactivation Code to another three digit code using the numbers 0 9 x e Remote Codes might not work with some telephone systems 43 How to dial Manual dialling Load your document Press F
91. ize in the tray you will need to change the Paper Size setting in the menu of the machine at the same time See Paper Size on page 17 Loading paper Lift the output paper tray cover 1 B Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size Make sure that the triangular marks 3 on the paper width guides 1 and paper length guide 2 line up with the marks for the paper size you are using 11 Chapter 2 NOTE Gently put the paper into the paper tray print side down and top edge in first Check that the paper is flat in the tray When you are using Legal size paper press and hold the universal guide release button 1 as you slide out the front of the paper tray Only available for some countries G gt Fan the stack of paper well to avoid IMPORTANT paper jams and misfeeds Be careful not to push the paper in too far it may lift at the back of the tray and cause paper feed problems NOTE If you want to add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well before loading it in the tray If you add paper without fanning the stack the machine may feed multiple pages NOTE Always make sure that the paper is not curled or wrinkled 12 QO Gently adjust the paper width guides 1 to fit the paper Make sure the paper widt
92. k for an error See Advanced User s Guide Reports Ask the other party to check that the receiving machine has paper Poor fax send quality Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is poor clean the scanner See Cleaning the scanner glass on page 62 Transmission Verification Report shows RESULT ERROR There is probably temporary noise or static on the line Try sending the fax again If you send a PC FAX message and see RESULT ERROR on the Transmission Verification Report your machine may be out of memory To gain extra memory you can print fax messages from the machine s memory See Advanced User s Guide Printing a fax from the memory If the problem continues ask the telephone company to check your telephone line If you often get transmission errors due to possible interference on the telephone line try changing the machine s Compatibility setting to Basic for VoIP See Telephone line interference VoIP on page 97 Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Cleaning the scanner glass on page 62 93 Handling Incoming Calls Difficulty Suggestions The machine hears a voice as a CNG Tone If Fax Detect is set to On your
93. l Setup Press OK Press Aor Y to choose Paper Type Press OK Press A or to choose Plain Paper Inkjet Paper Brother BP71 Other Glossy or Transparency Press OK Press Stop Exit NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When you use transparencies or glossy paper remove each sheet at once to prevent smudging or paper jams Loading paper Paper Size You can use the following sizes of paper for copies A4 A5 Photo 10 x 15 cm Letter and Legal 1 You can use the following sizes of paper for printing faxes A4 Letter and Legal 1 When you change the size of paper you load in the machine you will need to change the Paper Size setting at the same time so your machine can fit an incoming fax on the page ap Press Menu Press A or Y to choose General Setup Press OK Press Aor to choose Paper Size Press OK 0 Press A or Y to choose 44 A5 10x15cm Letter or Legal 1 Press OK Press Stop Exit i Only available for some countries 17 Chapter 2 Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine To get the best print quality for the settings you have chosen always set the Paper Type to match the type of paper that is loaded in the tray You can use plain paper inkjet paper coated paper glossy pap
94. le 1 Wireless Status A four level indicator on the Ready mode screen shows the current wireless signal strength if you are using a wireless connection e N e 0 Max 2 Receive Mode See the current Receive Mode E Fax Fax Only E F T Fax Tel E TAD External TAD E Mnl Manual NOTE For Australia Singapore and Hong Kong When the Distinctive Ring feature is turned on the LCD shows D R For details Distinctive Ring on page 32 and 37 for your relevant country For New Zealand When the FaxAbility feature is turned on the LCD shows D R For details FaxAbility on page 35 3 Ink See the remaining ink volume When the ink cartridge is near the end of life or having a problem the error icon is displayed on the colour ink For more information see Advanced User s Guide Checking the ink volume 4 Faxes in memory You can see how many received faxes are in the memory Basic Operations The following steps show how to change a setting in the machine In this example the Receive Mode setting is changed from Fax Only to Fax Tel Press Menu Press A or Y to choose Fax Menu Select 0K Ink General Setup Fax Press OK Press A or Y to choose Setup Receive Fax Setup Receive Setup AddressBook Report Setting Press OK Press A or Y to choose Receive Mode Setup Receive Receive Mode j Fax Only Ring Delay F T Ring Time Press
95. left navigation bar and then click ControlCenter4 The ControlCenter4 application will open If the ControlCenter4 Mode screen appears choose the Advanced Mode and then click OK ControlCenter4 Mode x Welcome to ControlCenter4 ControlCenter4 brings together all the software features to expand the capabilities of your device You can choose between the Home Mode or Advanced Mode user interfaces Home Mode H Home Mode offers basic functions such as Photo In addition to the features available in Home Mode Print Scan and PC Fax with simple easy to use Advance Mode indudes the added ability to operations configure detailed settings and store them Offering easy operation of pre configured button settings Make sure the machine you want to use is selected from the Model drop down list 53 Chapter 10 Set the scanning configuration Click Configuration and then select Button settings Scan and File Control Center 4 Modal x ae wm e th a ca Configuration Button settings gt Scan PC Copy Photo PC FAX Create custom tab Choose from the Scan options Image OCR E mail or File By right clicking on a button Settings advanced scan settings and set new defaults D ae a Create custom button Rename custom tab vrv v y Device Settings Remove custom tab Remove custom button Mode Select Preference
96. ll the settings back to the factory default See See Advanced User s Guide The default settings are shown in Bold with an asterisk 116 wes E Settings and features tables Google Drive Evernote Dropbox Facebook Picasa Web Albums Flickr Web services may have been added and or service names may have been changed by the provider since this document was published Level1 Level2 Level3 Options Descriptions Page Apps Lets you connect the See Brother machine to an SkyDrive Internet service Box Please go to the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk oe Address Book Level1 Level2 Level3 Options Descriptions Page Search Alphabetical You can search fornames 44 Order you have stored in the Speed Dial memory Numerical Order Set Speed Dial Stores Speed Dial 47 numbers so you can dial by pressing only a few keys and Start Setup Groups Sets up Group numbers See for broadcasting See Advanced User s Guide The default settings are shown in Bold with an asterisk Redial Pause Redial Pause Level1 Level2 Level3 Options Descriptions Page Outgoing Call
97. ller ID is Stored in Your Machine Memory The machine can store a maximum of the last 30 incoming caller IDs in the memory along with the time and date of reception The 31st call will cause the oldest ID to be erased The Caller ID information stored in the memory can be used for the following E Printing the Caller ID List You can review calls you received by checking the Caller IDs in memory This report will list the Date Time Phone Number Caller ID name and type of Call Comment if available See Advanced User s Guide How to print a report Telephone Service for New Zealand FaxAbility FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line with its own distinctive ring pattern This way when you get an incoming call you can identify the number being called by its ring How Will the Fax Machine Treat All Other Numbers FaxAbility mode ensures that the machine will answer calls to the FaxAbility secondary number When a call comes in to your main number all the phones will ring You can set an external answering device TAD to answer Calls on the other number s See the chart in this page What is the Advantage of Using the FaxAbility Function Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line It is much easier for your callers who dial manually The fax machine will answer with receiv
98. m speed to the Basic for VoIP setting see Telephone line interference VoIP on page 97 NOTE e VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line Brother does not recommend the use of a VoIP line VoIP limitations in general can cause some functions of the fax machine not to work correctly 39 Chapter 6 Connecting an external TAD telephone answering device You may choose to connect an external answering device However when you have an external TAD on the same telephone line as the machine the TAD answers all calls and the machine listens for fax calling CNG tones If it hears them the machine takes over the call and receives the fax If it does not hear CNG tones the machine lets the TAD continue playing your outgoing message so your caller can leave a voice message The TAD must answer within two rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings NOTE If you do not receive all your faxes shorten the Ring Delay setting on your external TAD 40
99. m to 5 00pm EST EDST Monday to Friday For New Zealand Only To contact Brother International NZ Limited for support with a Brother product please use the following methods Phone Premium End User Assistance 0900 552 152 Auto Attendant Self Help 0800 652 152 Brother Recycle Assistance 0800 632 467 Fax Assistance 0800 837 822 Email Assistance Please visit www brother co nz and submit a helpdesk enquiry from Online Help Web Assistance Please visit www brother co nz under Online Help for Frequently Asked Questions Driver downloads Warranty information and Service Centres Our Technical Support Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and Yam to 5pm Saturday and Sunday Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www brother co nz under Online Help Orother Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries Brother Earth www brotherearth com
100. machine it replaces information about the first call NOTE If you are not a Caller ID subscriber you can still view call dates from the Caller ID history and delete entries from the list Press Redial Pause and press You can also choose Caller ID hist by pressing FAX Press A or Y to choose the number you want Press OK 46 Do one of the following E To send a fax press A or to choose Send a fax Press OK Press Mono Start or Colour Start E f you want to store the number press A or Y to choose Add to AddressBook Press OK See Advanced User s Guide Storing Speed Dial numbers from the Caller ID history E f you want to delete the number from the Caller ID history list press A or Y to choose Delete Press OK Press 1 to confirm G gt Press Stop Exit NOTE You can print the Caller ID list See Advanced User s Guide How to print a report Storing numbers You can set up your machine to do the following types of easy dialling Speed Dial and Groups for broadcasting faxes See Advanced User s Guide Setting up Groups for Broadcasting and Broadcasting Monochrome only NOTE If you lose electrical power the Speed Dial numbers that are in the memory will not be lost Storing a pause Press Redial Pause to put a 3 5 second pause between numbers If you are dialling overseas you can press Redial Pause as many times as needed to increas
101. machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Fax Detect to of f See Fax Detect on page 31 Sending a fax call to the machine If you answered on an extension or external telephone press your Remote Activation Code the factory default is x 5 1 x 9 1 for New Zealand If you answered on an external telephone press Mono Start or Colour Start and press 2 to receive the fax When your machine answers hang up Custom features on a single line If you have Call Waiting Call Waiting Caller ID Caller ID Voice Mail an answering machine an alarm system or other custom feature on a single telephone line with your machine it may create a problem sending or receiving faxes For example If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax the signal can temporarily interrupt the faxes Brother s ECM Error Correction Mode feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business we recommend using a separate telephone line wi
102. nal cartridges or the refilling of used cartridges with ink from other sources Make sure you are using one of the recommended types of paper See Acceptable paper and other print media on page 18 The recommended environment for your machine is between 20 C to 33 C White horizontal lines appear in text or graphics Clean the print head See Cleaning the print head on page 63 Make sure you are using Brother Original Innobella ink Try using the recommended types of paper See Acceptable paper and other print media on page 18 To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal power to the machine ensuring periodic cleanings of the print head occur The machine prints blank pages Clean the print head See Cleaning the print head on page 63 Make sure you are using Brother Original Innobella ink To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal power to the machine ensuring periodic cleanings of the print h
103. necting external TAD answering machine 40 41 external telephone ccceeeeeeeees 42 Consumable items c eeeeeeeeeeees 130 Control panel OVervieW essees 6 ControlCenter See Software and Network User s Guide Copy paper size coccscsctunsascaciecdececsescciesiestician 50 pap r type orarineeoener rerien 50 using scanner glass neee 22 Cordless telephone eseteeee 42 Custom telephone features on a single NTS E E A E E E T 94 D Dialling rs pause serando ea e peer ee ee 47 Address Book cccceeeeeeeeeeeneeeeeeeeees 44 Caller ID history Sectentstcavecetcwcsdetccndcreteled 46 manual eee ee epee ere ee ee were eee ree eereres 44 Outgoing Call 53s secieectetencetadcebeedncberatencs 45 Distinctive Ring tUg Off es ecceteciieec diei 33 38 turning ON lt Scsaca tee cccmececesteractenmeeattectes 33 37 Document loading sssesesseeseesssssnerrrrrrrersssrsrrrnrrene 21 22 E Envelopes sorcdeepdegicdeintvontendinccadediegdencie 14 20 Error messages on LOD an 68 Absorber NearFull essees 68 B amp W Print Only secsccrccctvetscesssscesdetaeriace 68 Cannot Detect sccot contac cae 69 Cannot Print seceectdern ae uecentanctedtinxluncnccss 69 OMIM EWOM diesis eeri 69 Cover is Open accede Wie cdeiieeddteweusertecs 69 Data Remaining ccccecceeeeeeeeeeees 69 Document Jam ce ceeceeeeeeeeeeeeeeeeeees 70 Ink Absorber Full cccccssssseeeeeeeees 71 IOK OW ses
104. nk cartridges If ink gets on your skin or clothing immediately wash it off with soap or detergent If you mix the colours by installing an ink cartridge in the wrong position the LCD shows Wrong Ink Colour Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions Once you open an ink cartridge install it in the machine and use it up within six months of installation Use unopened ink cartridges by the expiration date written on the cartridge package DO NOT dismantle or tamper with the ink cartridge this can cause the ink to leak out of the cartridge 61 Cleaning and checking the machine Cleaning the scanner glass D Unplug the machine from the electrical socket Lift the document cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with a non flammable glass cleaner 62 NOTE amp In the ADF unit clean the white bar 1 and the glass strip 2 with a lint free cloth moistened with a non flammable glass cleaner In addition to cleaning the glass strip with a non flammable glass cleaner run your finger tip over the glass strip to see if you can feel anything on it If you feel dirt or debris clean the glass strip again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning at
105. nlight and heat E Avoid touching the shiny coated side of the photo paper Load photo paper with the shiny side facing down Avoid touching either side of the transparency paper because they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing IMPORTANT DO NOT use the following kinds of paper e Damaged curled wrinkled or irregularly shaped paper 1 2mmorgreater curl may cause jams to occur e Extremely shiny or highly textured paper Paper that cannot be arranged uniformly when stacked e Short grain paper Paper capacity of the output paper tray cover Up to 50 sheets of 80 gsm A4 paper E Transparencies and photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging Loading paper 19 Chapter 2 Choosing the right print media Paper type and size for each operation Paper Type Paper Size Usage Fax Copy Printer Cut Sheet A4 210 x 297 mm 8 3 x 11 7 in Yes Yes Yes Letter 215 9 x 279 4 mm 8 1 2 x 11 in Yes Yes Yes Legal 1 215 9 x 355 6 mm 8 1 2 x 14 in Yes Yes Yes Executive 184 x 267 mm 7 1 4 x 10 1 2 in Yes JIS B5 1 182 x 257 mm 7 2 x 10 1 in Yes A5 148 x 210 mm 5 8 x 8 3 in Yes
106. ns the caller has intentionally blocked transmission of information NOTE You can print a list of Caller ID information received by your machine See Advanced User s Guide How to print a report Caller ID service varies with different carriers Call your local phone company to determine the kind of service available in your area Voice over Internet Protocol VoIP VoIP is a type of phone system that uses an Internet connection instead of a traditional telephone line Telephone providers frequently bundle VoIP together with Internet and cable services Your machine may not work with some VoIP systems If you want to use your machine to send and receive faxes on a VoIP system make sure that one end of your telephone cord is connected to the socket labelled LINE on your machine The other end of the telephone cord may be connected to a modem phone adapter splitter or other such device Telephone and external devices E If you have questions about how to connect your machine to the VoIP system contact your VoIP provider After you have connected your machine to the VoIP system check for a dial tone Lift the external telephone s handset and listen for a dial tone If there is no dial tone contact your VoIP provider If you are having problems sending or receiving faxes over a VoIP system we recommend changing the machine s mode
107. nt Speed 4 1 When the Borderless feature is set to On 2 See Paper type and size for each operation on page 20 When printing on A4 size paper 4 For detailed specifications visit http www brother com Only available for some countries 126 Specifications Interfaces USB 12 A USB 2 0 interface cable that is no longer than 2 m Wireless LAN IEEE 802 11b g n Infrastructure Ad hoc Mode 1 Your machine has a Hi Speed USB 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported 127 Network NOTE For more information about the Network specifications see Software and Network User s Guide You can connect your machine to a network for Network Printing Network Scanning PC Fax Send PC Fax Receive Windows only and Remote Setup 1 Also included is Brother BRAdmin Light 2 Network Management software Wireless Network SSID 32 characters WEP 64 128 bit WPA PSK TKIP AES Security WPA2 PSK AES Wireless Setup AOSS Yes Support Utility WPS Yes See Computer requirements on page 129 Windows If you require more advanced printer management use the latest Brother BRAdmin Professional utility version that is available as a download from http solutions brother com Macintosh The latest Brother BRAdmin Light is available as a download from http solutions brother com 128 Computer requirements Specifi
108. oblem OR A foreign object such as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues do the following See Transferring your faxes or Fax Journal report on page 77 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and reconnect it Wrong Ink Colour An ink cartridge has been installed in the wrong position Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions 75 Error Message Cause Action Wrong Paper Size The Paper Size setting does not match the size of paper in the tray Or you did not set the paper guides in the tray to the indicators for the paper size you are using 1 Check that the paper size you choose matches the size of paper in the tray See Paper Size on page 17 2 Make sure you loaded the paper in a Portrait position by setting the paper guides at the indicators for your paper size See Loading paper and other print media on page 11 3 After you have checked the paper size and the paper position press Mono Start or Colour Start If you are printing from your computer make sure the paper size you choose in the printer driver ma
109. ocument cover 22 Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass 1 document cover Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam the cover down or press on it Unscannable area The scannable area depends on the settings in the application you are using The figures show the unscannable areas 2 4 3 Usage Document Top 1 Left 2 de Bottom 3 Right 4 Fax A4 3mm 3mm 1 Letter 4 mm Legal Copy All paper 3 mm 3 mm Scan SIZes 1mm 1mm 1 The unscannable area is 1 mm when you use the ADF Loading documents 23 How to send a fax The following steps show how to send a fax Do one of the following to load your document E Place the document face down in the ADF See Using the ADF on page 21 E Load your document face down on the scanner glass See Using the scanner glass on page 22 NOTE e To send colour faxes with multiple pages use the ADF If you send a mono fax from the ADF when the memory is full it will be sent in real time e You can use the scanner glass to fax pages of a book one at a time The documents can be up to A4 or Letter size e Since you can only scan one page ata time it is easier to use the ADF if you are sending a multiple page document Press
110. ode to make sure your machine has a dial tone If you hear static or interference on your fax line call your local telephone provider Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine If you subscribe to DSL or VoIP services contact your service provider for connection instructions To lower the modem speed and turn off ECM error correction mode see Telephone line interference VoIP on page 97 Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See Choose the Receive Mode on page 27 If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes select Fax Only mode If your Brother machine shares a line with an external answering machine select External TAD mode In External TAD mode your Brother machine will automatically receive incoming faxes and voice callers will be able to leave a message on your answering machine If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically an
111. of the machine a 8 Pull the jammed paper out of the machine Close the Jam Clear Cover Make sure the cover is closed correctly 81 D Place both hands under the plastic tabs If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration you cannot move scanner cover 1 into the open position it Re connect the power cord Hold down Move the print head if necessary to Stop Exit until the print head moves to the take out any paper remaining in this centre Then unplug the machine from the area Make sure that jammed paper is power source and take out the paper not left in the corners of the machine 2 and 3 IMPORTANT e DO NOT touch the encoder strip 1 Doing this may cause damage to the machine e If ink gets onto your skin immediately wash with soap and plenty of water Make sure you look carefully inside the machine 1 for any pieces of paper e If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper 82 12 Put the paper tray firmly back in the machine Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands A CAUTION Be careful not to p
112. oice call If you are at an external telephone lift the handset of the external telephone and then press Hook to answer If you are at an extension telephone you ll need to lift the handset during the F T Ring Time and then press 5 1 9 1 for New Zealand between the fast double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing 5 1 x 9 1 for New Zealand 32 Telephone and external devices Telephone Service for Australia Distinctive Ring Distinctive Ring lis a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names This service establishes a second telephone number on the same line as your existing telephone number and each number has its own ring pattern Typically the original number rings with the standard ring pattern and is used for receiving voice calls and the second number rings with a different ring pattern and is used for receiving faxes Only one call can be answered or made at any one time and while this call is in progress incoming calls to either number will be presented with a busy tone NOTE 1 Contact your Telephone Service Provider to determine availability and any other related details After you have se
113. one nsss 42 Step by step Settings Tables 100 T TAD telephone answering device OXleMMall escsecsoedavsdeaine eoeccdanSandsecsexdevces 27 40 CONMGCUING sce soieeddeteresecotcntereecdanadtes 40 41 Receive Mode cccceccecceeeeeeeeeeees 27 recording OGM ccccccccececeeeeeeeeeeeees 41 Telephone line Connections soiree ncdecce eer elatieseshdeorssedss 41 difficUltIES eaaccscuttecteeeniceccanceaeteitieeinexe 91 interference VOIP ou ccccceeeeeeeeeeeeeees 97 multi line PABX ccccccceeeeeeeeeeeeeeees 41 Text entering sceiesnesbe vs ever cdamsmerteevwnarence 118 special Characters ccccccecceeeees 119 Transferring your faxes or Fax Journal report scerccieve cecdececdinwiesdiocenere 77 Transparencies ccseeeeeeeeees 18 20 122 Troubleshooting document jam ceccceeeeceeeeeeeeeeeees 78 error messages ON LOD eeceeseeee 68 if you are having difficulty COPYING socticictakicteccnutdceacniupianeietinateneect 94 document jam sseeeeeeeeeeeeees 78 incoming calls sacesigceicrcecepecietiertiensoess 94 Network case bececec Sed ecc bor adaciaeeaterdeevenvoeczs 95 paper handling scciisenircndachsicticck 89 print quality reverence ntecsiesterrcss estan 88 DARING ercescssGuagucenudhciorsindioesseshedaxtige 86 printing received faxes u 91 receiving faxes eere 92 SCANNIN ack snes acceceiee easeveng eaecaesces 94 SOMWATO a
114. ormal telephone ring The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it However if it is a voice call then the machine will sound the F T Ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T Ring it means that you have a voice caller on the line Because the F T Ring is made by the machine extension and external telephones will not ring However you can still answer the call on any telephone by using a remote code For more information see Using remote codes on page 43 G Press Menu Press A or Y to choose Fax Press OK Press A or Y to choose Setup Receive Press OK Press Aor Y to choose F T Ring Time 4 Press OK Press A or Y to choose how long the machine will ring to alert you that you have a voice call 20 30 40 or 70 seconds for Australia and some countries 20 30 40 or 55 seconds for New Zealand Press OK Press Stop Exit NOTE Even if the caller hangs up during the fast double ring the machine will continue to ring for the set time Fax Detect If Fax Detect is On Fax Detect is turned On as default The machine receives a fax call automatically even if you answer the call When you see Receiving on the LCD or when you hear chirps through the handset you are using just replace the handset Your machine will do the rest If Fax Detect is Off
115. ose Plain Paper Inkjet Paper Brother BP71 Other Glossy or Transparency Press OK If you do not want to change additional settings press Mono Start or Colour Start Paper Size If you are copying on paper other than A4 size you will need to change the Paper Size setting You can copy only on A4 A5 Photo 10 x 15 cm Letter or Legal 1 paper Load your document Press COPY Enter the number of copies you want Press Aor Y to choose Paper Size Press OK Press A or Y to choose 44 A5 10x15cm Letter or Legal Press OK QOO If you do not want to change further settings press Mono Start or Colour Start 1 Only available for some countries How to print from a computer Printing a document The machine can receive and print data from your computer To print from a computer you must install the printer driver For more information see Software and Network User s Guide ap Install the Brother printer driver from the CD ROM See Quick Setup Guide From your application choose the Print command amp Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using a Choose the settings you want to change in the Properties dialog box Commonly used settings include E Media Type E Print Quality E Paper Size E Orientation E Colour Greyscale E Ink Save Mode E Scaling E 2 s
116. our or mono depending on the scan setting in the ControlCenter software Stop Exit Redial Pause 3 4 5 Power On Off Press to turn on the machine Press and hold down to turn off the machine The LCD will show Shutting Down and will stay on for a few seconds before turning off If you have connected an external telephone or TAD it is always available If you turn off the machine using it will still periodically clean the print head to maintain print quality To prolong the life of the print head provide better ink efficiency and maintain print quality you should keep your machine connected to the power at all times Stop Exit Stops an operation or exits the menu Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine General information 8 Menu keys mu gt While the machine is idle you can press these keys to adjust the ring volume Q i Lets you store look up and dial numbers that are in the memory E lt dor gt Press lt 4 or gt to move the selected area left or right on the LCD E AorY Press A or Y to scroll through the menus and options E Menu Access the main menu E Clear Press to delete characters or to go back to the previous menu level E OK Lets you choose a setting Chapter 1 LCD screen indications The LCD shows the machine s status when the machine is id
117. pe flaps envelopes with the flap on the short edge are on the long edge load the try the following envelopes in the tray with the flap on the left as shown in the illustration Gently Open the envelope flap press and slide the paper width guides 1 and paper length guide 2 to fit the size of the envelopes B Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration amp Select Reverse Print Windows or Reverse page orientation Macintosh in the printer driver s dialog box and then adjust the size and margin in your application See Software and Network User s Guide 15 Chapter 2 Unprintable area The printable area depends on the settings in the application you are using The figures show the unprintable areas on cut sheet paper and envelopes The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on See Software and Network User s Guide Cut Sheet Paper Envelopes 1 2 2 4 3 Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 mm NOTE The Borderless print feature is not available for envelopes and 2 sided printing 16 Paper settings Paper Type To get the best print quality set the machine for the type of paper you are using D Press Menu QD Press A or Y to choose Genera
118. pt the error Press Menu Press A or Y to choose Service Press OK Press A or to choose Data Transfer Press OK Press OK Enter the fax number to which the Fax Journal report will be forwarded eo 6 OO Press Mono Start Press A or Y to choose Report Trans Document jam Documents can jam in the ADF unit if they are not inserted or fed correctly or if they are too long Follow these steps to clear a document jam Document is jammed in the top of the ADF unit D Take out any paper from the ADF that is not jammed D Open the ADF cover Remove the jammed document by pulling it upward 1 ADF cover Close the ADF cover Press Stop Exit IMPORTANT To avoid document jams close the ADF cover correctly by pushing it gently in the centre Troubleshooting Document is jammed inside the ADF Removing small documents jammed unit in the ADF cp Take any paper that is not jammed out Gp Lift the Document Cover of the ADF Insert a piece of stiff paper such as Lift the Document Cover cardstock into the ADF to push any small paper scraps through Pull the jammed document out to the left 1 Document Cover Close the document cover 1 Document Cover Close the document cover 4 Press Stop Exit Press Stop Exit 79 Printer jam or paper jam amp Pull the two green levers inside the
119. r ID service area e If ID Withheld appears on the display it means the caller intentionally blocked the transmission of his her ID 1 1 Depends on network function Telephone and external devices Telephone Service for Some Countries Distinctive Ring For Singapore and Hong Kong This machine feature lets you use the Distinctive Ring subscriber service offered by some telephone companies which allows you to have several telephone numbers on one phone line Each phone number has its own Distinctive Ring pattern so you will know which phone number is ringing This is one way you can have a separate phone number for your machine Your machine has a Distinctive Ring function allowing you to dedicate one phone number just for receiving faxes You will need to set Distinctive Ring to On NOTE You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function e The machine will answer only calls to the Distinctive Ring number Turning on Distinctive Ring Very Important After you have set the Distinctive Ring feature to on the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You cannot change the receive mode to another mode while the Distinctive Ring is set to on When Distinctive Ring is on the LCD will show D R as the Rec
120. r more of the ink cartridges have reached the end of their life The machine will stop all print operations While memory is available monochrome faxes will be stored in the memory If a sending machine has a colour fax the machine s handshake will ask that the fax be sent as monochrome Replace the ink cartridges See Replacing the ink cartridges on page 59 Comm Error Poor telephone line quality caused a communication error If the problem continues call the telephone company and ask them to check your telephone line Cover is Open The scanner cover is not locked in the closed position Lift the scanner cover and then close it again Make sure the telephone line cord and USB cable if used have been guided correctly through the cable channel and out the back of the machine The ink cartridge cover is not locked in the closed position Firmly close the ink cartridge cover until it locks into place Data Remaining Print data is left in the machine s memory Press Stop Exit The machine will cancel the job and clear it from the memory Try to print again Disconnected The other person or other person s fax machine stopped the call Try to send or receive again If calls are stopped repeatedly and you are using a VoIP Voice over IP system try changing the Compatibility to Basic for VoIP See Telephone line interference VoIP on page 97 69
121. rectly text looks like this this Routine maintenance Setting the date and time The LCD shows the date and time If it is not current follow these instructions to re enter it You can add the date and time to each fax you send by setting your Station ID 0 Oo 80 8 6 Press Menu Press A or to choose Initial Setup Press OK Press Aor Y to choose Date amp Time Press OK Press Aor Y to choose Date amp Time Press OK Enter the last two digits of the year using the dial pad and then press OK Enter the two digits for the month using the dial pad and then press OK Enter the two digits for the day using the dial pad and then press OK Press A or Y to choose 12h Clock or 24h Clock and then press OK To enter the time do one of the following E If you chose 12h Clock in step enter the time in 12 hour format using the dial pad and then press OK Press A or Y to choose AM or PM and then press OK E If you chose 24h Clock in step enter the time in 24 hour format using the dial pad and then press OK For example enter 19 45 for 7 45 PM Press Stop Exit 65 Troubleshooting If you think there is a problem with your machine check each of the items below first and follow the troubleshooting tips You can correct most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Vis
122. roduct names are the property of their respective companies 129 Applications Consumable items Ink The machine uses individual Black Yellow Cyan and Magenta ink cartridges that are separate from the print head assembly Service Life of Ink The first time you install a set of ink cartridges the machine will use Cartridge an amount of ink to fill the ink delivery tubes for high quality printouts This process will only happen once After this process is complete the cartridges provided with your machine will have a lower yield than standard cartridges 80 With all following ink cartridges you can print the specified number of pages Replacement Consumables For Australia and other Oceania For other countries countries Standard Yield Black LC131BK LC161BK Standard Yield Yellow LC131Y LC161Y Standard Yield Cyan LC131C LC161C Standard Yield Magenta LC131M LC161M Black Yellow Cyan and Magenta Approximately 300 pages For Australia and other Oceania For other countries countries High Yield Black LC133BK LC163BK High Yield Yellow LC133Y LC163Y High Yield Cyan LC133C LC163C High Yield Magenta LC133M LC163M Black Yellow Cyan and Magenta Approximately 600 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement consumables visit us at http www brother com pageyield
123. s 2 Date Number Show Save As Window 28022012 000R f insert Date in Fie Name Destination Folder car 3 C Users User Pictures ControlCenter4 Scan Show Folder PreScan Resolution Brightness Scan Type i Q a 24bit Colour Contrast 5 Document Size EEEE A4 210 x 297 mm 8 3 x 11 7 in A Q 0 Continuous Scanning AE Auto Crop e Choose PDF pdf from the File Type drop down list You can enter the file name you want to use for the document You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list Click oK 54 How to scan to a computer Control Center 4 Model a o l amp f I Configuration Scal l Choose from the Scan options Image OCR E mail or File By right clicking on a button you can configure the advanced scan settings and set new defaults PDF pdf 300x 300 dpi 24bit Colour A4 210x 297 mm 8 3x 11 7in amp Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically File Type File size Small Large POF pdf n File Nam
124. s Vista and Windows Server 2008 Click contro Panel Hardware and Sound Printers Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is Offline it will show Use Printer Online Select this option to enable the printer Windows 7 and Windows Server 2008 R2 Click Devices and Printers Right click Brother MFC XXXX Printer where XXXX is your model name and choose See what s printing Click Printer and make sure that Use Printer Offline is not selected Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware and Sound Hardware group click View devices and printers Right click Brother MFC XXXX Printer where XXXX is your model name and select See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected One or more ink cartridges have reached the end of their life See Replacing the ink cartridges on page 59 86 Troubleshooting Printing Difficulties continued Difficulty Suggestions No printout continued The document will not print if the old unprinted data remains in the printer driver spooler Open the printer icon and then delete all the data Your printer icon can be found in the following way
125. ss A or Y to choose On or Of f If you have Call Waiting service choose On to avoid the trouble caused by Call Waiting Press OK Press Stop Exit Caller ID Caller ID is a telephone service that allows the subscriber to see a display of the caller s phone number and name if available as the telephone rings Itis a fast way to screen your calls You can respond quickly to calls you missed because Caller IDs are received and stored in your machine memory NOTE To get the Caller ID Service apply for the Caller ID service at your local telephone company if available Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls Businesses that provide mail order services money lending services or provide confidential information can protect themselves from false orders or acceptance of false identification At Home Residential customers can protect themselves from unwanted calls How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings the display shows you the caller s phone number or name if available Once you answer the call the caller s ID disappears You can print a list of the Caller ID information received by your machine See Advanced Users Guide How to print a report NOTE e If ID Unknown appears on the display it means that the call came from outside 1 your calle
126. ss point or router supports Wi Fi Protected Setup or AOSS See Quick Setup Guide E More information about network setup See Software and Network User s Guide How to access Guides for Advanced Features You can view and download these Guides from the Brother Solutions Center at http solutions brother com Click Manuals on your model s page to download the documentation Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services AirPrint Guide This Guide provides information for using AirPrint to print from OS X v10 7 x 10 8 x and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver Google Cloud Print Guide This Guide provides details on how to use Google Cloud Print services for printing over the Internet Mobile Print Scan Guide for Brother iPrint amp Scan This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi Fi network Accessing Brother Support Windows You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM E Click Brother Support on the Top Menu The following screen will appear Ed Adobe Flash Play
127. swer incoming faxes select Manual mode In Manual mode you must answer every incoming call and activate the machine to receive faxes Another device or service at your location may be answering the call before your Brother machine answers To test this lower the Ring Delay setting E If the Receive Mode is set to Fax Only or Fax Tel reduce the Ring Delay to 1 ring See Ring Delay on page 30 E If the Receive Mode is set to External TAD reduce the number of rings programmed on your answering machine to 2 E If the Receive Mode is set to Manual DO NOT adjust the Ring Delay setting Have someone send you a test fax E If you received the test fax successfully your machine is operating correctly Remember to reset your Ring Delay or answering machine setting back to your original setting If receiving problems recur after resetting the Ring Delay then a person device or subscriber service is answering the fax call before the machine has a chance to answer E If you were not able to receive the fax then another device or subscriber service may be interfering with your fax reception or there may be a problem with your fax line 92 Troubleshooting Receiving Faxes continued Difficulty Suggestions Cannot receive a fax continued If you are using a telephone answering machine External TAD mode on the same line as the Brother machine make sure your answering machine is set up correc
128. t head assembly A CAUTION If ink gets in your eyes wash it out with water at once and call a doctor if you are concerned Routine maintenance IMPORTANT Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink cartridges Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources Damage to the product caused by the use of consumables manufactured by third parties may not be covered by the product warranty Please refer to the terms of the product warranty ap Open the ink cartridge cover 1 If one or more of the ink cartridges have reached the end of their life the LCD shows B amp W Print Only or Cannot Print 59 Press the lock release lever as shown to D Turn the green release lever on the Open the new ink cartridge bag for the 60 release the cartridge indicated on the orange protective packing 1 LCD Remove the cartridge from the counterclockwise until it releases the machine vacuum seal Then remove the orange protective packing as shown colour indicated on the LCD and then
129. t the Distinctive Ring feature to On the receive mode is set to Manual automatically Your Distinctive Ring Number does not allow Voice calls only Faxes You can not change the receive mode from Manual mode while the Distinctive Ring is set to on How does your telephone company s Distinctive Ring service work Using Distinctive Ring service of your telephone company is the most efficient way to receive both fax and telephone calls on the same line When the voice call comes in all phones extension and external and the fax machine will ring to alert you to pick it up Ifa fax call comes in the fax machine will answer automatically without ringing whereas the extension and external phones will ring twice with a Distinctive Ring pattern It is also a more efficient way of operating a Fax machine with an extension phone as you do not have to use the remote activation codes It gives you two independent numbers without the higher cost of a second line Flowchart Sequence of Incoming call Incoming Call either Voice or Fax All extension phones ring twice fax machine is silent Registered Fax Number Main number Voice Number Fax machine automatically receives and prints Fax machine begins ringing on third ring fax message without ringing You answer the call at an external phone Telephone Answering Device TAD answers the call or an extension
130. take out the ink cartridge IMPORTANT DO NOT touch the cartridge in the area indicated 2 this can prevent the machine from detecting the cartridge Each colour has its own correct position Insert the ink cartridge in the direction of the arrow on the label QO Gently push the back of the ink cartridge marked PUSH until the cartridge lever lifts and then close the ink cartridge cover G The machine will automatically reset the ink dot counter Routine maintenance NOTE If you replaced an ink cartridge for example Black the LCD may ask you to verify that it was a brand new one for example Did You Change EJ Black For each new cartridge you installed press 1 Yes to reset the ink dot counter for that colour If the ink cartridge you installed is not a brand new one be sure to press 2 No Ifthe LCD shows No Ink Cartridgeor Cannot Detect after you install the ink cartridge check that the ink cartridge is a brand new Brother Original cartridge and that it is installed correctly Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts PORTANT DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots If you do so the ink may stain your skin DO NOT shake the i
131. tches the size of paper in the tray See Software and Network User s Guide 76 Error animations Error animations display step by step instructions when paper gets jammed You can read the steps at your own pace by pressing gt to see the next step and lt 4 to go back a step Transferring your faxes or Fax Journal report If the LCD shows E Unable to CleanXX E Unable to Init XxX E Unable to PrintXxX E Unable to ScanXX We recommend transferring your faxes to another fax machine or to your PC See Transferring faxes to another fax machine on page 77 or Transferring faxes to your PC on page 77 You can also transfer the Fax Journal report to see if there are any faxes you need to transfer See Transferring the Fax Journal report to another fax machine on page 78 Transferring faxes to another fax machine If you have not set up your Station ID you cannot enter fax transfer mode See Quick Setup Guide Enter personal information Station ID Press Stop Exit to temporarily interrupt the error Press Menu Press OK Press A or Y to choose Service Press A or to choose Data Transfer Press OK Troubleshooting Press A or to choose Fax Transfer Press OK Do one of the following E If the LCD shows No Data there are no faxes left in the machine s memory Press Stop Exit E Enter the fax number to which faxes will be forwarded
132. ted pages from the output paper tray immediately after they exit the machine to avoid smudging Use only transparency paper recommended for inkjet printing See Paper type and size for each operation on page 20 Only available for some countries Fax Compatibility Modem Speed Scanning Width Printing Width Greyscale Resolution Speed Dial Groups Broadcasting Automatic Redial Memory Transmission Out of Paper Reception 1 Specifications ITU T Group 3 Automatic Fallback 14 400 bps ADF 208 mm A4 Scanner Glass 204 mm A4 204 mm A4 Monochrome 8 bit 256 levels Colour 24 bit 8 bit per colour 256 levels Standard 203 x 98 dpi Mono 203 x 196 dpi Colour Fine 203 x 196 dpi Mono Colour Superfine 203 x 392 dpi Mono Photo 203 x 196 dpi Mono 40 stations Up to 6 90 40 Speed Dial 50 Manual Dial 3 times at 5 minute intervals Up to 170 pages Up to 170 pages Pages refers to the ITU T Test Chart 1 a typical business letter Standard resolution MMR code Specifications and printed materials are subject to change without prior notice 123 Copy Colour Monochrome Copy Width Multiple Copies Enlarge Reduce Resolution 2 sided 1 When copying on A4 size paper 124 Yes Yes 204 mm 1 Stacks Sorts up to 99 pages 25 to 400 in increments of 1 Prints up to 1200 x 2400 dpi Yes E Paper type Plain paper E Paper size A4 Letter A5 Scann
133. tempt When there is a spot of dirt or correction fluid on the glass strip the printed sample shows a vertical line After the glass strip is cleaned the vertical line is gone Cleaning the print head To maintain good print quality the machine will automatically clean the print head when needed You can start the cleaning process manually if there is a print quality problem Clean the print head if you get a horizontal line in the text or graphics or blank text on your printed pages You can clean Black only Yellow Cyan and Magenta at once or all four colours at once Cleaning the print head consumes ink Cleaning too often uses ink unnecessarily IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty D Press Menu Press A or Y to choose Ink Press OK Press A or Y to choose Cleaning Press OK Press A or Y to choose Black Colour or All Press OK The machine cleans the print head When cleaning has finished the machine will go back to the Ready mode Routine maintenance NOTE e If you clean the print head at least five times and the print has not improved try installing a new Brother Original Innobella ink cartridge for each problem colour Try cleaning the print head again up to five more times If the print has not improved contact Brother customer service or your local Brother dealer
134. th no custom features Copying Difficulties Difficulty Suggestions Vertical black lines or streaks appear in copies Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip Clean the glass strip scanner glass white bar and white plastic above them See Cleaning the scanner glass on page 62 Poor copy results when using the ADF Try using the scanner glass See Using the scanner glass on page 22 Fit to Page does not work correctly Make sure your source document is not skewed Reposition the document and try again Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when starting to scan Windows Not available in Hong Kong Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application For example in Nuance PaperPort 12SE click Scan Settings Select to choose the Brother TWAIN WIA driver Hong Kong only Make sure the Brother TWAIN WIA driver is chosen as the primary source In Presto PageManager with OCR click File Select Source and choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is chosen as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver You can also scan documents using the ICA Scanner Driver See So
135. the paper is curled straighten it Sometimes it is helpful to remove the paper turn the stack over and put it back into the paper tray Reduce the amount of paper in the paper tray and then try again Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers Photo paper does not feed correctly When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose 89 Paper Handling Difficulties continued Difficulties Suggestions Machine feeds multiple pages Do the following See Loading paper and other print media on page 11 Make sure the paper is loaded correctly in the paper tray E Remove all the paper from the tray and fan the stack of paper well then put it back in the tray E Make sure you do not push the paper in too far Make sure the Jam Clear Cover is closed correctly See Printer jam or paper jam on page 80 Make sure the Base Pad in the paper tray is not dirty See Advanced User s Guide Cleaning the paper pick up rollers There is a paper jam See Printer jam or paper jam on page 80 Make sure the paper guides are set to the correct paper size Do not extend the paper tray when you load A5 or smaller size paper The extendable tray is only available for some countries Paper jam reoccurs I
136. time even ifReal Time TX is set to Off 25 Chapter 4 Cancelling a fax in progress If you want to cancel a fax while the machine is scanning dialling or sending press Stop Exit Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax This report lists the sender s name or fax number the time and date of the transmission duration of the transmission number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report E On Prints a report after every fax you send E On Image Prints a report after every fax you send A portion of the fax s first page appears on the report E Off Prints a report if your fax is unsuccessful due to a transmission error Off is the default setting E Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report amp D Press Menu Press A or Y to choose Fax Press OK Press A or Y to choose Report Setting Press OK Press A or to choose Transmission 4 Press OK Press A or Y to choose On On Image Off or Of f Image Press OK Press Stop Exit NOTE e If you choose On Image or Of f Image the image will only appear on the Transmission Verification Report if Real T
137. tly See Connecting an external TAD telephone answering device on page 40 1 Connect the external TAD as shown in the illustration on page 40 2 Set your answering machine to answer in one or two rings 3 Record the outgoing message on your answering machine E Record five seconds of silence at the beginning of your outgoing message m Limit your speaking to 20 seconds E End your outgoing message with your Remote Activation Code for people sending manual faxes For example After the beep leave a message or press 5 1 9 1 for New Zealand and Start to send a fax 4 Set your answering machine to answer calls 5 Set your Brother machine s Receive Mode to External TAD See Choose the Receive Mode on page 27 Make sure your Brother machine s Fax Detect feature is set to On Fax Detect is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone See Fax Detect on page 31 If you often get transmission errors due to possible interference on the telephone line try changing the Compatibility setting to Basic for VoIP See Telephone line interference VoIP on page 97 Sending Faxes Difficulty Suggestions Cannot send a fax Check all line cord connections Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine Print the Transmission Verification Report and chec
138. tware and Network User s Guide Please go to the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk 106 Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN Enable On Lets you use the See Continued off palate ele Network Reset Restores all network settings to the factory default See Software and Network User s Guide Please go to the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk Menu i continued Level1 Level2 Level3 Options Descriptions Page Print Reports XMIT Verify Address Book Alphabetical Order Numerical Order Fax Journal User Settings Network Config WLAN Report Caller ID hist Prints these lists and reports See Machine Info Serial No Lets you check the serial number of your machine Version Lets you check the firmware version of your machine 98 See Advanced User s Guide See Quick Setup Guide The default settings are shown in Bold with an asterisk 107 Level1 Level2 Level3 Options Des
139. u unselect Color Enhancement Turn the Borderless feature off Borderless printing is slower than normal printing See Software and Network User s Guide Colour Enhancement is not working correctly If the image data is not full colour in your application such as 256 colour Colour Enhancement will not work Use at least 24 bit colour data with the Colour Enhancement feature Machine does not print from Adobe Illustrator Try to reduce the print resolution See Software and Network User s Guide 87 Print Quality Difficulties Difficulty Suggestions Poor print quality Check the print quality See Checking the print quality on page 63 Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine s menu matches the type of paper you are using See Paper Type on page 17 See Software and Network User s Guide Make sure that your ink cartridges are fresh The following may cause ink to clog E The expiration date written on the cartridge package has passed Brother Original cartridges stay usable for up to two years if kept in their original packaging E The ink cartridge has been in your machine for over six months E The ink cartridge may not have been stored correctly before use Make sure you are using Brother Original Innobella ink Brother does not recommend the use of cartridges other than Brother Origi
140. ve tips about how the operation works with other features Electrical Hazard icons alert you to possible electrical shocks Chapter 1 Accessing Brother Utilities Windows 8 If you are using a PC or tablet running Windows 8 you can make your selections either by tapping the screen or by clicking with your mouse After the printer driver is installed tle Brother Utilities appears on both the Start screen and the desktop D Tap or click Brother Utilities either on the Start screen or the desktop amp Choose the function you want to use Accessing the Advanced User s Guide and Software and Network User s Guide This Basic User s Guide does not contain all the information about the machine such as how to use the advanced Fax Copy Printer Scanner PC Fax and Network features When you are ready to learn detailed information about these operations you can read the Advanced User s Guide and Software and Network User s Guide in HTML format that are on the CD ROM Viewing User s Guides Windows Windows XP Windows Vista Windows 7 Windows Server 2003 Windows Server 2008 Windows Server 2008 R2 To view the documentation from Start All Programs select Brother MFC XXXX where XXXX is your model name from the programs list and then choose User s Guides Windows 8 Windows Server 2012 Click Te Brother Utilities and then click the drop down
141. vievaceesste e e a Eee aieieiagenetionient ested 32 Caller ID Bere reece tee eee ene ere ene ere ene ee ere reer reer reer ee ee ee 34 How Does the Caller ID WoOtk iicvccccscsinsicnathivntgedeesacsdioesreg aed ieeucetacdvenremen 34 The Caller ID is Stored in Your Machine Memory cccccecteeeeeeeeeeeeeee 34 Telephone Service for New Zealand 2 c cceeeecececceeeeeeeeececeeeeeeeeeeeeeeeeneees 35 Be INI oceans eats E E E E E 35 Caller Bee eee eee EE eee nr rE ene E E Ter 36 How Does the Caller ID Work cceceecece cee ce ee eee te eee ee eee eee ea ea aaeaeaeaeeaeaeaeeees 37 Telephone Service for Some Countries c cccecceceeececeeceecececeeeeeeeeeeeeeeneees 37 Distinctive Ring For Singapore and Hong KOng 2 eeeeeeeeeeeeteeeeeees 37 Caller ID For Singapore and Hong Kong cccceeceeeeeeeeeeeeeteeeeeeeeeeeenees 38 Voice over Internet Protocol VOIP c cceccceeeseeeeeecceeeeeeeeeececeeeeeeeeeeeeeeeeeeees 39 Connecting an external TAD telephone answering device ereere 40 Connection settings senccsendestaceisexseadaerenvaedanmndinsenbatnrtanscenedtdeeeteanesienieveeierercens 41 Recording an outgoing message OGM on an external TAD 000000000001102 41 Multi line connections PABX cccceececeeee cece eee ee teste eeeeaeaeaeaeaeaeaeeeeaeaeeees 41 External and extension telephones cccccccceceeeeeeeeeeeeeeeeceeceeeeeeaeeeeeen
142. work User s Guide This Guide provides instructions for Scanning Printing PC Fax and other operations that can be performed by connecting your Brother machine to a computer You can also find useful information about using the Brother ControlCenter utility using your machine in a network environment and frequently used terms HTML file CD ROM Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services PDF file Brother Solutions Center 1 AirPrint Guide This Guide provides information for using AirPrint to print from OS X v10 7 x 10 8 x and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver PDF file Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details on how to use Google Cloud Print services for printing over the Internet PDF file Brother Solutions Center 1 Mobile Print Scan Guide for Brother iPrint amp Scan 1 This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connected to a Wi Fi network Visit us at http solutions brother com PDF file Brother Solutions Center 1 Table of Contents Basic User s Guide 1 General information

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