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1. DEL to Enter Setup identifying how to access the SETUP BIOS program If your system does not display a message during boot refer to the manufacturers documentation or contact the manufacturer for assistance in accessing the BIOS Set up Q amp As Do I have to use MaxBlast Plus to install my new drive Maxtor recommends using MaxBlast Plus to prepare your new hard drive The answer is definitely Yes if the BIOS on your system or interface card has capacity barriers and limitations If the BIOS or interface card correctly support the hard drive capacity then the answer is No the oper ating systems utilities FDISK and FORMAT may be used MaxBlast Plus is designed to only install on those systems where it is needed If the system BIOS or interface card supports the drive capacity then MaxBlast Plus will prepare partition and format the drive for use by the operating system without using any special drivers or overlay software How do I use the MaxBlast Plus installation software MaxBlast Plus is provided on a bootable diskette Once you have completed the hook up and start up sections simply boot to the diskette and follow the on screen prompts 03 Set up Q amp As Q After connecting my new drive my system hangs after counting the memory Why A If the system hangs during the boot process after installing the Maxtor hard drive either before or after setting the system BIOS this is an indicati2. of typical computer systems and mounting styles Your computer may have a different mounting style Refer to your computer user s manual for specific mounting information Be sure to secure the drive to the device bay with all four screws VEN r 5 25 inch Bay 3 5 inch Ba 1E Attach the Interface and Power Cables Do not force or rock the connectors into their sockets on the hard drive Push them in straight until they are seated Note DiamondMax Hard Drive Kits that carry a U in the kit number include a special interface cable that must be used to install the hard drive Follow the illustration below for proper cable connections to the system and hard drive s Attach an available IDE interface connector to J1 on the Maxtor hard drive Attach an available power connector to J2 on the Maxtor hard drive This connector is keyed and will only fit one way Check all other cable connections before you start up Striped red colored edge is pin 1 _ gt Rear View of Hard Drive Interface and Power Connections Ina Lo I oo Le oo DE oo DE oo oc oo DE oo oc oo DE DO i oo i oo i oo i oo i oo 1 on i D1 i Du N X 4 Striped Edge Pin 1 Drive 1 Slave gray 4 System Connector blue Drive 0 Master black UDMA 66 Interface Cable Start up Turn your system ON During the system start up sequence run the SETUP BIOS program Newer systems usu ally display a message li
3. please contact Maxtor at 1 800 2MAXTOR in USA to obtain a Return Material Authorization RMA num and model number may be required for warranty service er A copy of the receipt or a bill of sale bearing the appropriate Maxtor serial number The warranty applies only to the Maxtor products that can be identified by the Maxtor trademark trade name or logo affixed to them Maxtor does not warrant any product that is not manufactured by for or with permission from Maxtor This warranty is not applicable to e Abnormal wear and tear e Abuse unreasonable use mistreatment or neglect e Disk drives whose Maxtor Serial Number has been removed or defaced e Damage caused by use of non Maxtor packaging Damage caused during installation of the disk drive e Damage caused by im opet or improperly used packaging Damage caused by the equipment or system with which the disk drive is used e Damage caused by lack of ESD protection Damage caused by modification or repair not made or authorized by Maxtor Drives that are determined to be stolen THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS WHETHER ORAL OR WRITTEN EXPRESSED OR IMPLIED MAXTOR SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FIT NESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT No Maxtor dealer agent or employee is authorized to make any modification extension or addition t
4. the application program provided with the device to create the backup or 2 operating system utili ties like Copy My Computer or Explorer to copy the data from your hard drive The use of applications for backing up data is usually more efficient then the operat ing system utilities Some operating system utilities do not correctly copy all of the operating system programs If you do not have a backup capability for your system Maxtor recommends that you backup your important data to floppy dis Can you explain the terms Master and Slave Master and Slave represent the relationship between the devices on the same IDE interface ribbon cable The interface requires a primary or Master device be attached to the ribbon cable before it will recognize a secondary or Slave device on the cable The Master device will usually be assigned a drive letter by the oper ating system before a slave device The Primary Master device will always be the C drive How many devices can I put on a cable The ribbon cable IDE interface is limited to a maximum of two IDE devices and a maximum length of 18 inches These limitations are defined by the ANSI stan dards Some systems may require a shorter cable for optimal performance When is a jumper change required for a device When the relationship to other devices has changed This happens when a device changes position from Master to Slave and vice versa Some devices need a
5. DiamondMax Hard Drive Installation Guide Thank you for your purchase of a Maxtor DiamondMax Hard Drive Kit This Installation Guide and MaxBlast Plus software provide three easy steps to successfully install your new Maxtor hard drive in your computer system Kit Components The Maxtor Hard Drive Retail Kit may have included accessory components shown here Familiarize yourself with each of these components Depending on your particular computer setup some or all of these parts may be needed to complete the Maxtor hard drive installation DiamondMax Hard Drive Kits that carry a U in the kit number are UltraDMA 66 compatible and will include a special interface cable that must be used to install the hard drive MaxBlast Plus Installation Software Mounting Screws 5 25 inch Mounting Brackets Back up Protect your Existing Data Periodic backup of important data is always a good idea Whenever your computer is on there is the potential for losing data on your hard drive This is especially true when running disk utilities or any software that directly manipulates your files Maxtor recommends that you make a backup copy of the files on any existing hard drives prior to installing the new drive If required this data may then be copied to the Maxtor hard drive after it has been installed in the computer Refer to your com puter user s manual for detailed data backup instructions Pre installation Notes Tonis tor Ima
6. allation guide for your system before physically installing your new hard drive The information created by MaxBlast Plus relates to the following illustrations For additional information and answers to common installation questions refer to the back of this Installation Guide 1A Boot the System with the MaxBlast Plus Diskette Before physically installing the Maxtor hard drive boot your system with the MaxBlast Plus diskette It will assist you with the instructions in this section for a successful installation 1B Configure the Drive Jumpers You must determine how the jumpers on the Maxtor hard drive should be set for your system A jumper is a small piece of plastic that slides over a pair of configuration pins on the hard drive to activate a specific function The jumper configurations below show the three valid jumper settings Master Slave and Cable Select Maxtor hard drives are always shipped with the Master jumper setting enabled Master Slave J50 J48 J46 J44 J42 Cable Select J50 J48 J46 J44 J42 J50 J48 J46 J44 J42 Rear View of Hard Drive Jumper Detail 1C Install the 5 25 inch Mounting Brackets If the Maxtor hard drive will be mounted in a 5 25 inch device bay the figure to the right shows how to attach the brackets to the hard drive These brackets are not required if the drive is mounted in a 3 5 inch device bay 1D Install the Hard Drive in a Device Bay The example figures below are
7. jumper change when an additional device is added to the same cable Information regarding the correct jumper configurations on other manufacturer s devices is available in their product documentation or directly from the manufacturer of that device What is Cable Select Cable Select is an alternate way of identifying devices on the interface cable Instead of the Master and Slave settings all devices are jumpered as Cable Select and identification is selected by the position on the cable This requires a special interface cable that identifies one connector as device 0 and the other connector as device 1 If you do not know if your system supports Cable Select you can set the devices to the conventional Master and Slave settings 02 Start up Q amp As Q A What is a BIOS and is it the same as Setup BIOS stands for Basic Input Output System and is contained in a chip on the motherboard This is the program that is activated during system boot It contains sys tem parameters and the identification of the devices attached to the system and the address to be used to communicate with them It then starts loading the installed operating system Setup is the term for the program that is needed to allow the users to set the parameters contained within the BIOS and is just one of the fea tures of the BIOS chip How do I access my BIOS setup program Newer systems will typically display a message e g press
8. ke press DEL to enter Setup showing how to access the SETUP BIOS program Choose the device position where the Maxtor hard drive will be installed Primary Master Primary Slave Secondary Master Secondary Slave or their equivalents and select the Auto Detect option Save and exit the BIOS The system will now boot Boot to the MaxBlast Plus diskette Set up MaxBlast Plus will guide you through the steps to prepare partition and format your new Maxtor hard drive Once you have completed this step your new Maxtor hard drive will be ready to use Note Do not discard the MaxBlast Plus diskette once the installation is complete The diskette contains Maxdiag a diagnostic utility that is a separate program from the MaxBlast Plus installation software 01 Hook up Q amp AS Q A a What is needed to Backup data With today s large capacity hard drives backing up data has become very important In order to backup a hard drive you need to have a backup device preferably a device with removable media installed on your system The device e g tape or Zip drive and a software backup application allows all or selected information to be copied from a hard drive to the backup device This protects data from loss and can be used to restore the data to the hard drive in the event of loss or corruption How do I make a backup of my existing data Using a device described in the previous question Use either 1
9. le to access the device There are two basic issues regarding CD ROM 3s 1 since the operating system controls the drive letter assignment the letter assigned to the CD ROM will be changed by installing a new hard drive 2 CD ROM s require software drivers to be recognized as a drive letter If the new Maxtor drive is installed as the only drive these drivers must be re installed Q Why did all my drive letter assignments change after installing the new hard drive A Drive letters are assigned by the operating system not by the BIOS hard drive or MaxBlast Plus The drive letter assignment used by the operating system is for hard drives first starting with the Primary Master IDE hard drive then other devices such as CD ROM Q How do I copy my data from my old drive to my new Maxtor drive MaxBlast Plus provides a option in the Advanced menu to make an image copy of the data from one hard drive to another This is not a file by file copy but a com plete image of the existing drive to the new drive Q What should I do if my hard drive fails A First you need to verify the failure This can be accomplished by using Maxtor s diagnostic utility included on the MaxBlast Plus diskette called MAXDIAG EXE A text file titled MAXDIAG TXT is also included with instructions for running this utility Follow the on screen instructions if you encounter a failure Q After installing my new Maxtor drive I am not able t
10. o see the full capacity Why There are three common possibilities 1 the drive was not correctly partitioned and formatted 2 the system BIOS has a capacity barrier 3 your operating sys tem has a limitation If you used your operating system FDISK and FORMAT utilities to partition and format the drive the partitions may not have been created correctly within the operating system constraints If when attempting to use the operating system FDISK utility and the total disk space is not the full capacity of the drive then you have a BIOS with a capacity limitation Operating systems that use the FAT 16 file system have a limitation of 2 048 MB per drive letter Any drive with a capacity greater than 2 048MB must be divided into two or more partitions or drive letters 04 Troubleshooting Q amp As Q What is Ultra DMA A Ultra DMA or UDMA is the term that identifies the ANSI standard protocol for a burst data transfer rate using Direct Memory Access DMA The burst data transfer rate is defined as follows UDMA Mode 2 33 Megabytes per second for 3 milliseconds UDMA Mode 4 66 Megabytes per second for 3 milliseconds Q How do I enable Ultra DMA A The following are requirements necessary to use UDMA data transfers 1 the IDE device must support UDMA 2 the mother board or interface card must sup port UDMA 3 the UDMA drivers for the operating system must be loaded and 4 for UDMA 66 an 80 conductor cable must be used This cable i
11. o this warranty MAXTOR IS NOT RESPONSIBLE FOR SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOSS OF DATA LOSS PROFITS DOWNTIME GOODWILL DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING PROGRAMMING OR REPRO DUCING ANY PROGRAM OR DATA STORED IN OR USED WITH MAXTOR DISK DRIVES Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties so the above limitations or exclusions may not apply to you This war ranty gives you specific legal rights and you may also have other rights that vary from state to state Contacting Maxtor s Customer Support Center 1 800 2MAXTOR 1 800 262 9867 Agents are available from 6 a m to 6 p m mountain time Monday through Friday PRESS 1 PRESS 2 PRESS 3 Technical Support e MaxFax 24 hour automated FAX retrieval system e Customer Service e Installation and Replacement Options troubleshooting assistance Warranty and RMA Status 24 hour automated customer service information MaxInfo 24 hour automated voice troubleshooting system Fax and E mail Contacting Maxtor Outside the U S and Canada Technical Support Fax 303 678 2260 Customer Support Center 303 678 2015 Customer Service Fax 408 922 2085 MaxInfo 303 678 2015
12. on that the sys tem BIOS has a capacity barrier or cylinder limitation and does not correctly support the hard drive Or there is a conflict with another device on the same cable as the new hard drive If this happens do the following 1 Turn the system OFF 2 Ifthe drive is on the same cable with another device make sure the jumper settings for both devices are set correctly for their positions or Install the cylinder limitation jumper J46 on the Maxtor drive The figure below shows the Maxtor hard drive configured as a Master Slave or Cable Select device with the cylinder limitation jumper installed 3 If the BIOS was set to AUTO DETECT follow the instructions in Section 3 on the front of this Installation Guide to prepare the hard drive using the MaxBlast Plus installation software If other BIOS settings were used access the system BIOS SETUP program and set the BIOS parameters to a User Definable Type with 1 023 cylinders 16 heads and 63 sectors per track for the Maxtor hard drive and disable LBA typically set to normal Then follow the instructions in Section 3 on the front of this Installation Guide to prepare the hard drive using the MaxBlast Plus installation software IMPORTANT When the Cylinder Limitation jumper J46 is installed the Maxtor hard drive MUST be prepared using the MaxBlast Plus installation software Certain operating systems e g Windows NT and Novell do not support this option You will have to install the d
13. press 1 E mail Customer Support Visit Maxtor s website and MaxFax 303 678 2618 follow the E mail links Maxtor on the Internet Home Page http www maxtor com FTP Site ftp ftp maxtor com All material contained herein Copyright 1999 Maxtor Corporation Contents and specifications subject to change without notice DiamondMax MaxBlast Plus and MaxFax are trademarks of Maxtor Printed in the U S A Maxtor Part 20097000
14. rive on a system that has a BIOS that supports the capacity of the drive when installing these operating systems Master Device Slave Device Cable Select m E Oil ta h m a 7 Oa Ga J50 J48 J46 J44 J42 J50 J48 J46 J44 J42 J50 J48 J46 J44 J42 Cylinder Limitation Option 04 Troubleshooting Q amp As Q Why after installing my new Maxtor drive is the system unable to detect it A There are a number of possibilities 1 the drive was not physically installed correctly check the cables to verify that they are fully seated and the drive is get ting power 2 the drive was not set in the system BIOS verify the BIOS settings 3 the drive was not partitioned and formatted use the MaxBlast Plus software to prepare the drive 4 there is a conflict with another device in the system try the new drive alone in the system If each device will work alone in the system but not together then you may be experiencing a device communication issue Try reversing the order of the devices or try the devices on separate cables setting each as a Master device You may want to contact the operating system manufacturer for additional information Q Where did my CD ROM go A Most CD ROM s are considered to be an ATAPI device basically a device that is not controlled by the system or interface card BIOS and requires the installation of special software drivers in order for the system to be ab
15. s included in all Maxtor Retail Kits that contain a U in the kit number Q My question is not listed Where can I get more information A Maxtor provides many automated services including MaxFax MaxInfo and our site on the world wide web Please refer to the How to Contact Maxtor Customer Service and Support section below Also listed are the telephone numbers for Technical Assistance and Customer Service if you are unable to find your solution through the automated systems W Maxtor Limited Warranty Maxtor s warranty obligations are limited to the terms set forth Maxtor warrants to the original consumer purchaser that new Maxtor products will be free from defects in material and workmanship for 3 years from the date of original purchase For replacement disk drives the warranty on the replacement drive is the remainder of the warranty on the original drive or 90 days whichever is longer For disk drives obtained under the Maxtor Upgrade Program the warranty period is 3 years commencing on the date Maxtor ships the drive to the customer If you discover a defect Maxtor will at its option repair or replace the product at no charge to you provided you return it during the warranty period with transportation charges prepaid to Maxtor in San Jose CA Bray Ireland or Singapore Drives must be properly packaged in Maxtor packaging or Maxtor apard packaging to obtain warranty service Before returning a Maxtor product
16. ta llation The following tools are needed to install If you do not understand the steps outlined in your new Maxtor hard drive this Installation Guide please have a qualified A small 2 Phillips head screw driver computer technician install the hard drive e Small needle nose pliers or tweezers 3 e Your computer user s manuals Handling Precautions e Operating system software If the handling precautions are not followed damage to the hard drive may result wh may void your warranty See the Warrant section for additional information System Requirements E AT interface tor recommends es less than or equal to 8 4 GB DX 66 MHz s larger than 8 4 GB perature BEFORE ins computer Allow the drive to rea Hard drives are sensiti t 4 static discharge ESD ng System Requirements Handle the drive by its sides DO NOT touch the printe board assembly Installing as boot drive Primary Master NEVER drop jar or bump rive requires full installation set of Windows DON T connect disconnect am 95 98 not an update from DOS or S drive cables when the power is on Windows 3 x DON T force or rock the hard drive e Installing as non boot drive Primary connectors into or out of their Slave Secondary Master or Slave E connecion sockets requires Windows 95 98 on the boot drive GD Hook up Maxtor recommends that you use the MaxBlast Plus software to create a customized inst
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