Phonak TVLink S quick set up and troubleshooting guide
Contents
1. Solid blue Slow blinking blue Fast blinking blue ComPilot Only Double blinking blue ComPilot is connected to two Bluetooth devices the unit Is streaming the transmission has been paused pairing mode Red the battery is low Solid orange either FM or the audio jack is streaming Procedure to recover from an unstable system Follow this secure procedure first if the audio streaming will not start Turn all devices off including the hearing aids Turn on the hearing aids by closing the battery doors and wear them correctly Wait until your hearing aids are up and running Consider replacing the hearing aid batteries if necessary Wear ComPilot around your neck then switch It on Make sure ComPilot is charged Wait until you hear On which confirms correct streaming to your hearing aids Turn on TVLink S basestation Wait until you hear Bluetooth audio which confirms the ComPilot found the TVLink Now you should hear the TV sound through TVLink If not there is a problem with the cables or the audio output of the TV set Note The confirmation via VoiceAlerts sooken messages is only audible if it was not switched off within the ComPilot configuration What if the status lights are not turning blue If you received the ComPilot and the TVLink S basestation together in the complete TVLink S bundle the ComPilot is already paired with the IVLink S basestation As soon as the system is2. streaming you will see solid blue lights on the TVLink S basestation and on the ComPilot If you do not see solid blue lights on both units possibly there is NO audio streaming from the TV In this case please check all the connections on the IV make sure you are using an audio output the audio plug is fully plugged in on the TVLink S basestation that the power supply Is properly plugged into the IVLink S basestation that both TVLink S and ComPilot are turned on that the TVLink S and ComPilot are paired To re pair the units On the ComPilot press the E and the EJ button for 2 seconds until the Audio status light starts blinking blue On the TVLink Press and hold the ON OFF button for 5 seconds until the status light starts flashing blue Note 1 It doesn t matter whether TVLink first was switched on or not Note 2 If you keep on holding the ON OFF button for more than 15 seconds all paired devices will be deleted from IVLink and the TVLink will always be in pairing mode until you pair the first device Once both lights turn solid blue the pairing process has been successful this may take up to 2 minutes but typically completes within 15 seconds If no audio Input is available the TVLink S basestation automatically stops the Bluetooth audio transmission to ComPilot after 5 minutes Its status light will blink green What if only one unit has a blue indicator light This means that this device is co
3. 1 5 Phonak TVLink S quick set up and troubleshooting guide Phonak TVLink S quick set up Note ComPilot only fits into TVLink S 076 0815 00xx iCom only fits into TVLink 076 0813 00xx Phonak TVLink set up Step 1 Connect the mini USB plug of the power supply to the Power input Power of the TVLink S basestation Plug the power Supply into the outlet Phonak TVLink set up Step 2a If using a Satellite or cable set top box go to step 2b otherwise continue reading Connect the 3 5 mm stereo plug to the audio input Audio IN of the IVLink S basestation Connect the red and white plugs to the matching red and white outputs Audio Out sockets on your IV These are usually located on the back or on the side of the IV Note Make sure it is an output OR EU only Connect the audio cable into the audio input of the TVLink S basestation Audio IN Use the SCART adapter to connect the audio cable to the IV Note When using the red white or SCART outputs the volume of the TV signal via TVLink ComPilot may follow the TV volume or not depending on the TV Usually the volume level is constant OR Connect the audio cable into the audio input of the TVLink S basestation Audio IN Plug the other end into the headset headphone output socket of your TV In some cases inserting the stereo plug into the headset headphone on your TV will not allow other people to listen to the TV as this turns off the loud speakers of t
4. V Piggyback audio cables DO en Cable box with piggyback cables and the TVLink S cables plugged in Phonak TVLink set up Step 3 Turn on your TVLink S basestation IV hearing aids and the ComPilot The status light on the basestation will turn to green indicating that it is on and the ComPilot should be blinking green meaning it is turned on Once the audio starts streaming you will see the status light on both the basestation and the ComPilot will turn solid blue meaning there is audio transmission The TV volume should be set to a suitable level to suit other viewers For daily adjustments or fine tuning to the volume use the volume control on the ComPilot or the TVLink S basestation If you have the ComPilot paired to a Bluetooth enabled phone you can still receive calls while watching IV The ComPilot will Stop streaming the TV signal and send the phone signal to your hearing aids Press the main button on the ComPilot to accept the call To refuse the call press and hold the main button for 2 seconds For more information please refer to the TVLink S User Guide or consult the Phonak website 2 5 www phonakpro com compilot 315 Phonak TVLink S amp ComPilot troubleshooting Note most often cause of a failing streaming TV signal is the wiring to the IV set Therefore closely follow up the IVLink setup guideline Meaning of the color of the lights on the Phonak TVLink S basestation ComPilot Both devices
5. f not redo the pairing delete as described above Switch ComPilot on then press and hold lt gt and simultaneously for 2 seconds until the Audio light starts blinking blue Wait until both indicators turn solid blue then redo the sound test under Point 2 above Also redo the Bluetooth pairing to other devices such as your cellular phone 5 5 What if my TV doesn t have an audio output but a digital output You will need to purchase a digital to analog converter to connect the TVLink S basestation To set up the digital to analog converter Turn off all devices Connect the digital audio or optical cable from the TV to the converter input side see picture 6 below Connect the analog audio cables red and white plugs from the TVLink S basestation into the output side of the converter see picture 7 below Connect the power cable to the TVLink S basestation into the outlet Connect the power cable to the converter and plug it into the outlet and turn on the converter Insert optical cable here Power supply for converter Insert digital audio Insert red and white cable here plugs from the TVLink S basestation For more information please refer to the TvLink S User Guide When do need to send the devices for repair We have extremely low repair rates Usually the methods described earlier resolve the issues What are the clear indicators for repair When ComPilot will not char
6. ge or hold a charge When no status lights illuminate after switching the device even though the power is plugged in f the sound is intermittent over short distance even after you have changed the neckloop Buttons on either device do not properly function anymore http www phonakpro com content dam phonak gc_hq b2b6 en products accessories compilot _documents User_Guide_ TVLink_S_V 1 00_029 1068 pdf http www phonakpro com content dam phonak gc_hq b2b6 en products accessories compilot _documents User_Guide_ ComPilot_V1 00_029 1067 pdf V1 00 2012 09 cu Phonak AG All rights reserved
7. h Phonak TVLink ComPilot the problem is caused by a bad connection to the TV Double check connections to the TV cables must use an OUT port Double check connections to the TVLink S cable should be using the A port If you still hear no sound the audio cable itself may be broken and you should try to replace it by another cable When using headset output Check the volume on the TV and make sure it is not set to the minimum or on mute it should be at least 75 volume level on the IV Please check the user manual of you TV to find out how the volume of the chosen audio output port can be changed What if the pairing does not succeed In case you did not succeed to pair the devices normally do the following Note The following action will delete all paired devices from ComPilot 1 First delete all Bluetooth pairings On ComPilot Switch ComPilot on Press and hold lt gt and simultaneously for 10 seconds until the Audio light stops blinking blue On TVLink Switch TVLink off first the press and hold the TVLink power button for 10 seconds until the indicator stops blinking blue Note The blue blinking will re start after deletion this is normal On other devices Now you should also delete the ComPilot entry from other devices e g cellular phone via the device menu 2 Then redo all pairings Switch off ComPilot and TVLink first Switch TVLink on It should now start blinking blue automatically i
8. he IV If other people are watching TV use the previous set up method outlined in Step 2 To adjust the volume you can also use the remote control for the TV as well as the ComPilot and the TVLink S volume controls The TV headset volume should be set to at least 75 volume level on the TV for best audio quality results H ce mm 067 8 SCART out Audio Out found on the side of the TV Audio Out found on back of the TV PHONAK life is on ae Siege DIN ay Phonak TVLink set up Step 2b Pre EN Ly o ae Ta iz Use this step only if you are using a satellite or cable oe set top box yal eT en ca 1 Instead of plugging the red and white plugs into the TV you will have to plug the cables into the back of the satellite or cable set top box into the audio output You can then use the remote for the satellite or cable set top box to control the volume as well as the volume controls on the ComPilot or basestation If the satellite or cable set top box does not have extra audio outputs as in the above picture you will have to use piggyback cables which can be bought at most electronic retailers Plug the piggyback cables into the back of the cable box and plug the other end into the audio input on the TV Then plug the red and white plugs from the TVLink S into the female ends of the piggyback cables The TVLink S is essentially piggybacking the signal from the satellite or cable set top box to the I
9. lot and TVLink S basestation are within range of each other up to 30m 100ft If out of range may take up to 10 seconds to resume streaming once back in range Switch on and wear ComPilot correctly then switch off the TVLink S basestation first then press the TVLink volume and power button simultaneously until the TVLink status light starts to blink in different colors ComPilot and the TVLink should connect now blue green or blue orange blinks and you hear a sound test melody through your hearing aids The test sound continues for 2 minutes or until any of the basestation buttons are pressed Use the ComPilot Volume buttons to change the volume of the test sound If you hear the test sound press the TVLink volume amp button again to stop the demo and proceed with point 3 below If no test sound can be heard the TVLink and ComPilot are not Bluetooth paired redo the pairing procedure if you have issues with the pairing follow the tips in What if the pairing does not succeed The basestation status light gives information during test mode The colors alternate to indicate the audio input status as well as the connection status to ComPilot Color code meaning Red No audio input on basestation Green Audio input detected on basestation Orange Searching for ComPilot Blue Streaming test sound to ComPilot 3 If test 1 and 2 were both successful but you still do not hear your TV signal throug
10. nnected with another Bluetooth device Make sure that other Bluetooth devices are turned off while trying to pair the TVLink S and ComPilot together What if there is no sound Always wear your hearing aids correctly for the following tests and check battery levels 4 5 1 First test the sound from ComPilot to the hearing aids Press the ComPilot lt gt and Main button for 2 seconds The Audio indicator turns violet You should hear the ComPilot test sound now Use the ComPilot buttons to adjust the volume level of the sound to an appropriate level Press the Main button again to terminate and proceed with point 2 the volume of spoken messages is permanently stored after termination of test sound f not try the following Try opening and closing the battery door on the hearing aids Consider to replace the hearing aid batteries Make sure the hearing aids are on in the ear Make sure the ComPilot is on if it already Is on try turning it off and back on Check that the ComPilot neckloop is around your neck and securely plugged into the ComPilot Repeat the sound check in point 1 If you still do not hear the test sound your ComPilot is not configured properly for your hearing aids and you must visit your hearing care professional 2 Now do a sound test with Phonak TVLink S basestation Make sure the power supply is plugged into TVLink and you see a green status light when switching on IVLink Make sure ComPi
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