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Iridium Services User Guide

1. IRIDIUM PRODUCTS Motorola Multi Mode Telephone Kyocera Multi Mode and Kyocera Pager Satellite Telephones y MOTOROLA 1998 Motorola Inc Motorola and the Satellite Series logo are trademarks of Motorola Inc Your SIM Card Allows You To Place or receive calls over the Iridium satellite network as well as other networks with which Iridium has roaming agreements Maintain the security of your Iridium account Store phone numbers or text messages How To Insert Your SIM Card Into The Phone SIM cards are available in two sizes full size the size of a credit card and a miniature plug in size Your phone will accept only one of the two sizes If you have a plug in SIM card and wish to use it in a phone that accepts only full size SIM cards a plug in adapter card will convert the plug in SIM to a full size SIM Contact your service provider to obtain a plug in adapter card The SIM card may already be inserted into your phone when you receive it from your service provider If not you can easily insert it into the slot provided on the phone Your phone s user manual provides specific instructions amp IDIUM RIDIUM PENES um Full size SIM Card Plug in Plug in Adapter PIN And PUK Security Features The personal identification number PIN and PIN unblocking key PUK provide additional security options When the PIN feature is activated your phone will display a message each ime it is swi
2. 31 79 347 1514 61 2 9215 1521 GERMAN 8817 631 90055 THAI 8817 637 90062 31 79 347 1515 61 2 9215 1522 ITALIAN 8817 631 90056 ARABIC 8817 631 90063 31 79 347 1516 61 2 9215 1523 FRENCH 8817 631 90057 OTHER 8817 637 90064 31 79 347 1517 61 2 9215 1524 IRIDIUM WORLD PRODUCT GARE If your Iridium phone or pager is lost stolen damaged or otherwise inoperable Iridium World Product Care provides you with 24 hour assistance in getting your Iridium product repaired or replaced In order to take advantage of this pro gram you must register as described below How To Register For Iridium World Product Care Call Iridium Global Customer Care see page 28 and have the information from your product information label available Registration is required within five business days of receiving your Iridium product Failure to register within five business days may limit our ability to meet your replacement needs in a timely fashion Please see the registration notice included in your welcome kit for further details about the registration process Registered Iridium customers will be able to take advantage of the following services 24 hours a day everyday of the year Warranty and repair claims processing support for Iridium equipment Facilitated replacement of your Iridium compatible phone or pager One global price for replacement of Iridium equipment Expedited worldwide delivery of the replacement equipment dir
3. 4 to access the personal preferences menu Press 3 to access the name menu Press 2 to record your name Press QD to listen to your recording f you are satisfied with your recording press 49 to return to the main menu To delete the recording and record your name again press 2 Record a greeting for callers STEP1 In the main menu press 37 to access the greeting menu STEP 2 Press 2 to record your greeting STEP3 Press 1 to listen to your greeting STEP 4 If you are satisfied with your recording press Q 3 to return to the main menu To delete the recording and record your greeting again press 2 Storage Capacity Contact your service provider to determine how many mes sages can be kept in your mailbox and after how much time the messages expire automatically How To Obtain Assistance If you need assistance with accessing or using your mailbox contact your service provider or visit the Iridium Web site at www iridium com B Numeric MESSAGING Numeric messaging allows you to receive numeric messages on your phone pager or both This feature is only available if your home network is Iridium you have a phone number beginning with country code 8816 or 8817 or a pager number beginning with country code 8816 This feature works in con junction with your personal mailbox Callers have the option of leaving a numeric message for example a return phone number of up to 20 digits in your
4. CAMBODIA 855 00 JAPAN 81 001 SIERRA LEONE 232 00 CAMEROON 337 00 JORDAN 962 00 SINGAPORE 65 001 CANADA 1 on KAZAKHSTAN 1 8 10 SLOVAK REPUBLIC 42 00 CAPE VERDE ISL 238 0 KENYA 254 000 SLOVENIA 386 00 CAYMAN ISLANDS 345 On KIRIBATI 686 00 SOLOMON ISL 677 00 CENTRAL AFRICAN KOREA NORTH 850 00 SOMALIA 252 19 REPUBLIC 236 19 KOREA SOUTH 82 001 SOUTH AFRICA 27 09 091 CHAD 235 15 KUWAIT 965 00 SOUTH KOREA 82 001 CHATHAM ISLAND KYRGYZ REPUBLIC 996 8 10 SPAIN 34 07 NEW ZEALAND 64 00 LAOS 856 4 SRI LANKA 94 00 CHILE 56 00 LATVIA 3n 00 SUDAN 249 00 CHINA PRC 86 00 LEBANON 961 00 SURINAME 597 00 CHRISTMAS ISL 672 00 LESOTHO 266 00 SWAZILAND 268 00 COCOS KEELING ISL 61 0011 LIBERIA 231 00 SWEDEN 46 009 COLOMBIA 57 90 LIBYA 218 00 SWITZERLAND 41 00 COMOROS 269 10 LIECHTENSTEIN 4 00 SYRIA 963 00 CONGO 242 00 LITHUANIA 370 8 10 TAIWAN 886 002 CONGO DEM REP OF LUXEMBOURG 352 00 TAJIKISTAN 7 8 10 FORMER ZAIRE 243 00 MACAU 853 00 TANZANIA 255 00 COOK ISLANDS 682 00 MACEDONIA FORMER THAILAND 66 001 COSTA RICA 506 00 YUGOSLAV REP 389 00 TINIAN ISLAND 670 On CROATIA 385 00 MADAGASCAR 261 16 TOGO 228 00 CUBA 53 T9 MALAWI 265 101 TOKELAU 690 00 CUBA 5399 00 MALAYSIA 60 00 TONGA ISLANDS 676 00 GUANTANAMO BAY MALDIVES 960 00 TRINIDAD amp TOBAGO 868 O11 CYPRUS 357 00 MALI REPUBLIC 223 00 TUNISIA 216 00 CZECH REPUBLIC 420 00 MALTA 356 00 TURKEY 90 00 DENMARK 45 00 MARSHALL ISL 692 00 TURKMENISTAN 993 8 10 DIEGO GARCIA 246 00 MARTINIQUE 596 00
5. STEP 1 Call your service provider s customer service for assistance with establishing or changing MDA locations Before calling have your pager number and password available NOTE THIS ASSISTANCE IS AVAILABLE AT THE DISCRETION OF YOUR SERVICE PROVIDER B Automatic registration If you also use World Satellite Service or World Roaming Service see page 6 your message delivery areas can be set automatically while you travel See Automatic Location Registration For Pagers page 13 Personal Mailbox As part of Iridium World Page Service you have a personal mailbox that can receive and store numeric messages text messages and optionally voice mail messages How to access your personal mailbox STEP1 From any touch tone phone dial your Iridium pager number and wait for the mailbox greeting NOTE IRIDIUM SATELLITE PHONES OFFER ONE BUTTON MAILBOX ACCESS FOR MORE INFORMATION SEE YOUR PHONE S USER MANUAL STEP2 Enter X and your PIN STEP3 Follow the prompts see page 16 E Follow blue instructions if your home network is Iridium E Follow red instructions if your home network is a GSM network E Follow green instructions if your home network is an AMPS CDMA or TDMA network How To Personalize Your Mailbox When accessing your mailbox for the first time you will be given instructions on how to personalize your mailbox See Your Personal Mailbox on page 13 for more details During this session you may
6. Your phone should have a clear view of the sky Check that incoming calls are not barred If barring is enabled cancel the bar by referring to your phone s user manual Your Phone Does Not Ring When A Call Comes In Check that the phone is set to ring Call Forwarding Does Not Work Check that you have entered the destination phone num ber correctly Cannot Send A Voice Message Check that you have not reached the maximum number of recorded messages or exceeded the maximum recording time see Voice Mail page 18 Cannot Save Phone Numbers Or Messages On Your Phone Or SIM Card Check that the phone memory or SIM card memory is not full IRIDIUM PAGERS Problems with pagers can usually be resolved with a few simple steps If your pager remains inoperable refer your pager s user manual for more detailed information The Display Is Blank Replace the battery if power is low Check that the battery is properly installed Locate its polarity markings and and re install it Check for physical damage for example cracks or breakage to your pager s display If necessary contact your service provider or Global Customer Care for an authoriza tion number and help with returning the pager for repair or replacement Your Pager Does Not Receive Messages Check that the non display side of your pager the side with the antenna is facing away from the holster Your pager works best with a clear view
7. YOUR PERSONAL MAILBOX IF CALL BARRING OF INCOMING CALLS IS ACTIVE THESE CALLS WILL BE REJECTED BY THE NETWORK E Bi IF YOUR HOME NETWORK IS IRIDIUM OR A GSM NETWORK E E How To Use Call Barring On The Iridium Satellite Network Or When Roaming On GSM Networks To activate cancel or verify call barring access the phone s menu or enter the following commands To bar incoming calls activate O C3 C5 D password GD elg CANCEL 3 password GD elg VERIFY O O O 2 GD 99 Bi Follow blue instructions if your home network is Iridium E Follow red instructions if your home network is a GSM network Wi Follow green instructions if your home network is an AMPS CDMA or TDMA network To bar outgoing calls ACTIVATE O D D O password GE el CANCEL O 3 3 password GD CY VERIFY O O G2 G2 G9 99 If you change call barring settings you must enter your password The initial password will be supplied by your service provider To change your password access the phone s menu or enter the following commands Cx Q 32 Cx 3 3 OD x old password x new password x new password QD ok E E How To Use Call Barring When Roaming On AMPS CDMA Or TDMA Networks You will not be able to change your call barring settings while roaming onto these networks If your home network is a GSM network additional outgoing call barring types are not supported when roaming into these networks Incoming c
8. applies to voice mail notifications Notification To Your Phone Notifications directed to your phone are automatically dis played on your phone If a notification cannot be delivered to your phone because it is switched off or out of coverage your mailbox sends the notification as soon as your phone is again accessible to the network NOTE WHILE ALL IRIDIUM SATELLITE PHONES SUPPORT THIS FEATURE CELLULAR OR PCS PHONES MUST SUPPORT MOBILE TERMINATED SHORT MESSAGE SERVICE SMS TO ACCEPT VOICE MAIL NOTIFICATIONS YOU CANNOT RECEIVE NOTIFICATIONS WHILE ROAMING ON AN AMPS CDMA OR TDMA NETWORK Notification To Your Pager Your pager will automatically display notifications as they are received How to listen to messages To listen to your voice mail messages STEP 1 From any touch tone phone dial your Iridium phone or pager number and wait for the mailbox greeting NOTE IRIDIUM SATELLITE PHONES OFFER ONE BUTTON MAILBOX ACCESS FOR MORE INFORMATION SEE YOUR PHONE S USER MANUAL STEP2 Enter X and your PIN STEP3 Press 1 to listen to your messages How to record or copy messages You can record messages and send them to another Iridium mailbox provided by the same Iridium service provider Messages you receive can also be copied to another mailbox You can specify urgent or confidential delivery request notifi cation in case the message is not delivered or schedule future delivery of a message To record a message p
9. convenient access to public telephones Iridium World Product Care Worldwide 24 hour assistance in replacing or repairing your Iridium product Message Delivery Areas MDAs Geographic regions used by the Iridium satellite network to direct messages to pagers Multi mode Phone A phone capable of operating on two or more wireless standards as well as on the Iridium satellite network Numeric Messaging A value added service that allows you to receive numeric messages on your phone as well as on your pager PCS Personal Communications System A wireless communications network operating at a frequency of 1800MHz or 1900 MHz Personal Mailbox A value added service that allows you to receive and store numeric messages text messages and voice mail messages Personal Mailbox Access Number When changing your call forwarding options enter this number which was assigned by your service provider to have calls forwarded to your personal mailbox PIN Personal Identification Number A code provided by your service provider to control access to your SIM card or your personal mailbox If you have lost or forgotten your PIN contact your service provider PUK PIN Unblocking Key A code used to unblock a SIM card Roaming The ability to use cellular or PCS networks other than your home network Service Provider A retail outlet for Iridium products and services SIM Subscriber Identity Module Card A type of smart card th
10. roaming onto a cellular network you will be charged for roaming airtime and if applicable for routing calls to the point of final call destination When receiving calls while roaming onto a cellular network you will be charged for roaming airtime In addition you will be charged for routing the call from your home network to the local network Call forwarding If forwarding of all calls is activated you will be charged for routing calls from your home network to the point of final call destination If calls are forwarded when your phone is busy or not reach able you will be charged for routing calls from your home network to the local network In addition you may be charged for routing calls from the local network to the point of final call destination and roaming airtime OUBLESHOOTING TIPS IRIDIUM TELEPHONES Problems with satellite telephones can usually be resolved with a few simple steps If your phone remains inoperable refer to your phone s user manual for more detailed information Unable To Make Calls Check your phones display to make sure that the phone is switched on If the phone does not display information on its screen check if the battery is fully charged and properly installed Check that the SIM card is not damaged and is correctly installed in your phone 25 26 Check that you have dialed the number correctly Satellite phones should have a clear view of the sky If you are inside a bui
11. 4973 112 Email customer management iridium communications de IRIDIUM EURASIA Novozavodskaja St 18 Moscow 121309 Russian Federation Tel 7 095 797 3399 Fax 7 095 795 0673 IRIDIUM IRIDIUM INDIA TELECOM LIMITED c o Videsh Sanchar Nigam Limited VSNL Dighi Pune 411 015 India Tel 91 212 887 972 Tel 91 212 887 973 Fax 91 212 887 860 Email iridium giasbmoivsnl net in IRIDIUM ITALIA S P A Via Leofreni 4 Rome Italy 00131 Tel 39 06 417281 Fax 39 06 4172 8296 IRIDIUM KOREA CORPORATION 4th Floor Nam San Green Building 267 Namdaenunno 5 ga Chung ku Seoul Korea 100 095 el 82 2 3705 8800 Fax 82 2 3705 8888 IRIDIUM MIDDLE EAST CORPORATION P O Box 32616 Dubai United Arab Emirates Tel 971 4 327 336 Fax 971 4 319 633 IRIDIUM NORTH AMERICA 8440 South River Parkway empe AZ 85284 USA el 1 888 IRIDIUM el 1 602 752 1100 Fax 1 602 752 1105 ridium Canada Inc 8501 Trans Canada Highway Saint Laurent Ouebec H4S1Z1 Canada oll free 888 474 3486 el 514 956 4631 Fax 514 333 9824 Email info iridium ca Web www iridium ca IRIDIUM SOUTH PACIFIC Level 3 616 St Kilda Road Melbourne Victoria 3004 Australia el 1 800 506 509 within Australia el 61 3 625 8750 outside Australia Fax 61 3 9625 8701 Iridium LLC 1575 Eye Street NW Washington DC USA 20005 www iridium com BAR CODE Order Code ILLCUG1098 IRIDIUM SUDAMERICA Iridium SudAmerica Corp Iri
12. A or TDMA network you will not be able to receive text messages while using ridium services E Bi Text Messages To Your Phone When your phone receives a message a small envelope icon or a similar indicator will appear on the phone s display You can access the message using your phone s menu see your phone s user manual On most phones you can store the message on your SIM card or in the phone s internal memory see your phone s user manual If a message cannot be delivered to your phone because it is switched off our out of coverage the message is stored in your personal mailbox It is then delivered automatically as soon as your phone is again accessible to the network NOTE WHILE ALL IRIDIUM SATELLITE PHONES SUPPORT THIS FEATURE CELLULAR OR PCS PHONES MUST SUPPORT MOBILE TERMINATED SHORT MESSAGE SERVICE 5MS TO ACCEPT TEXT MESSAGES YOU CANNOT RECEIVE MESSAGES WHILE ROAMING ON AN AMPS CDMA OR TDMA NETWORK Text Messages To Your Pager Your pager will automatically display messages as they are received Bi Follow blue instructions if your home network is Iridium E Follow red instructions if your home network is a GSM network E Follow green instructions if your home network is an AMPS CDMA or TDMA network 19 E How Text Messages Can Be Sent To You If Your Home Network Is Iridium NOTE PLEASE CHECK WITH YOUR LOCAL SERVICE PROVIDER TO DETERMINE WHICH METHODS ARE AVAILABLE TO YOU Via E mail E mai
13. E 30 00 OMAN 968 00 ARGENTINA 54 00 GREENLAND 299 009 PAKISTAN 92 00 ARMENIA 374 8 10 GRENADA 473 om PALAU 680 00 ARUBA 297 00 GUADELOUPE 590 00 PANAMA 507 0 ASCENSION ISL 247 0 GUAM 67 on PAPUA NEW GUINEA 675 05 AUSTRALIA 61 oon GUANTANAMO BAY 5399 00 PARAGUAY 595 00 AUSTRIA 43 00 GUATEMALA 502 00 PERU 5l 00 AZERBAUAN 994 8 10 GUINEA BISSAU 245 00 PHILIPPINES 63 00 BAHAMAS 242 001 GUINEA PRP 224 00 POLAND 48 0 0 BAHRAIN 93 0 GUYANA 592 001 PORTUGAL 351 00 BANGLADESH 880 00 HAITI 509 00 PUERTO RICO 787 1 BARBADOS 246 Oll HONDURAS 504 00 QATAR 94 0 BARBUDA 268 ON HONG KONG 852 001 REUNION ISLAND 262 00 BELARUS 375 8 10 HUNGARY 36 00 ROMANIA 40 00 BELGIUM 32 00 ICELAND 354 00 ROTA ISLAND 670 Oll BELIZE 501 00 INDIA 91 00 RUSSIA 7 8 10 BENIN 229 00 INDONESIA 62 001 RWANDA 250 00 BERMUDA 44r onl 008 ST HELENA 290 0 BHUTAN 975 00 IRAN 98 00 ST KITTS NEVIS 869 Ol BOLIVIA 591 00 IRAO 964 00 ST LUCIA 758 On BOSNIA amp IRELAND 353 00 ST PIERRE amp MIQUELON 508 00 HERZOGOVINA 387 00 ISRAEL 972 ST VINCENT amp BOTSWANA 267 00 BEZEO LTD 00 GRENADINES 809 Ol BRAZIL 55 00 GOLDEN LINES 012 SAIPAN ISLAND 670 Ol BRITISH VIRGIN ISL 284 Oll BARAK LTD 013 SAN MARINO 378 00 BRUNEI 673 00 BEZEO LTD 014 SAO TOME amp PRINCIPE 239 00 BULGARIA 359 00 ITALY 39 00 SAUDI ARABIA 966 00 BURKINA FASO 226 00 IVORY COAST SENEGAL 220 00 BURMA MYANMAR 95 0 COTE D IVOIRE 225 00 SERBIA 381 00 BURUNDI 257 90 JAMAICA 876 On SEYCHELLES ISL 248 00
14. EVIEWING THE NUMBER BEFORE MAKING ANY CHANGES OR BY CONTACTING YOUR SERVICE PROVIDER E E How To Use Call Forwarding When Roaming On AMPS CDMA Or TDMA Networks Enter the following commands Forward all calls ACTIVATE CX P Q telephone number 9 RESTORE FORWARDING To PERSONAL malLBox Z C1 personal mailbox access number Forward on busy or not reachable ACTIVATE x D 2 telephone number Gend RESTORE FORWARDING TO PERSONAL MAILBOX Ck 72 2 personal mailbox access number 21 Wi IF YOUR HOME NETWORK IS AN AMPS CDMA OR TDMA NETWORK E How To Use Call Forwarding With The Iridium Satellite Network Or When Roaming On GSM Networks Enter the following commands Forward all calls amas X 82 82 CD 62 G2 C2 CD telephone number 2 gl cwn O 82 D CD 99 G9 2 CD Q9 Forward on busy or not reachable m GG QD D 9 GO D D telephone number Q d CANCEL O 8 O CD C6 G9 2 2 9 QD V Forward on no answer m X 82 82 CD 62 G2 C2 2 telephone number E gl CANCEL O O 82 CD C62 Q9 2 42 o QD 99 NOTE ENTER KEY SEQUENCES EVEN IF YOUR PHONE PROVIDES MENU SELECTIONS TO CON TROL THE ABOVE FEATURES DALL BARRING Call barring allows you to bar either all incoming or all outgoing calls If you bar incoming calls your phone will not receive calls If you bar outgoing calls nobody will be able to place calls from your phone NOTE CALLS WILL NOT BE SENT TO
15. IRIDIUM IRIDIUM SERVICES USER GUIDE a a TEE lt COMMUNIGATE ANYTIME A HERE KEYPAD LEGEND User Guide Symbols Corresponding Phone Keys O 2 y e d d 6 COLOR LEGEND User Guide instructions may vary depending on whether your home network is Iridium AMPS CDMA TDMA or GSM Please refer to our color code to identify the instructions for your network If you need help identifying your home network please contact your service provider E Follow blue instructions if your home network is Iridium E Follow red instructions if your home network is a GSM network E Follow green instructions if your home network is an AMPS CDMA or TDMA network TABLE OF CONTENTS AN INTRODUCTION TO IRIDIUM Welcome 2 What Is Iridium 2 The Iridium Satellite Network 2 Iridium and Cellular Networks 2 Iridium Products 3 Iridium Telephones 3 Iridium Pagers 3 The Iridium SIM Card 3 IRIDILIM SERVICES Iridium World Satellite Service 6 Iridium World Roaming Service 6 Iridium World Page Service 8 Iridium World Calling Card Service n VALUE ADDED SERVICES Your Personal Mailbox 13 Numeric Messaging 15 Voice Mail 16 Text Messaging 19 Call Forwarding 20 Call Barring 22 Emergency Calling 23 ADDITIONAL CUSTOMER INFORMATION Calling Charges 24 Trouble
16. Iridium network to auto matically select your pager s Message Delivery Area based on he location of your phone See the Activate Automatic Follow Me option under Message Notification Options on page 17 Wi Follow blue instructions if your home network is Iridium E Follow red instructions if your home network is a GSM network E Follow green instructions if your home network is an AMPS CDMA or TDMA network How To Access Your Personal Mailbox STEP 1 STEP 2 STEP 3 From any touch tone phone dial your Iridium phone or pager number and wait for the mailbox greeting NOTE IRIDIUM SATELLITE PHONES OFFER ONE BUTTON MAILBOX ACCESS FOR MORE INFORMATION SEE YOUR PHONE S USER MANUAL Enter X and your PIN Follow the prompts see page 16 How To Personalize Your Mailbox When accessing your mailbox for the first time you will be given instructions on how to personalize your mailbox During this session you may return to a previous menu at any time by pressing XJ Create a new PIN to ensure privacy STEP 1 STEP 2 STEP 3 STEP 4 In the main menu press 4 to access the personal options menu Press 4 to access the personal preferences menu Press DD Enter a new 4 to 7 digit PIN choose a PIN you can memorize easily followed by GD Record your name STEP 1 STEP 2 STEP 3 STEP 4 STEP 5 STEP 6 nthe main menu press 4 to access the personal options menu Press
17. L How To Place A Call NOTE SOME BUTTONS MAY BE LABELED DIFFERENTLY ON YOUR PHONE IF YOU DO NOT RECOGNIZE THE BUTTONS DESCRIBED BELOW SEE YOUR PHONE S USER MANUAL Every phone call from an Iridium satellite phone must be dialed in an international format Begin all phone numbers with oo the international access code from the Iridium network 09 WM country code phone number The 07 9 may be replaced by the C button 3 country code phone number Once you have entered all digits press ok or Gend How To Clear A Single Digit Press and release dear How To Clear The Display Press and hold dea for approximately one second How To Receive A Call Extend the satellite antenna Press ok or Gng How To End A Call Press ek or end IRIDIUM WORLD ROAMING SERVICE Iridium World Roaming Service allows you to use local cellu lar networks throughout the world When you switch on your phone you are automatically registered with participating local cellular networks and callers can reach you through your home phone number In addition to an Iridium phone you may use a cellular or PCS phone with Iridium World Roaming Service How To Place A Local Call NOTE SOME BUTTONS MAY BE LABELED DIFFERENTLY ON YOUR PHONE IF YOU DO NOT RECOGNIZE THE BUTTONS DESCRIBED BELOW SEE YOUR PHONE S USER MANUAL STEP1 Enter the phone number In some locations local calls must be dialed in an interna tional fo
18. TURKS amp CAICOS ISL 649 Oll DJIBOUTI 253 00 MAURITANIA 222 00 TUVALU 688 00 DOMINICA Jer Ol MAURITIUS 230 00 UGANDA 256 00 DOMINICAN REP 809 Oll MAYOTTE ISLAND 269 10 UKRAINE 380 8 10 EASTER ISLAND 56 00 MEXICO 52 98 UNITED ARAB EMIRATES971 00 ECUADOR 593 00 MICRONESIA 691 Oll UNITED KINGDOM 44 00 EGYPT 20 00 MIDWAY ISLAND 808 00 USA 1 on EL SALVADOR 503 0 MOLDOVA 373 8 10 US VIRGIN ISL 1 01 EQUATORIAL GUINEA 240 00 MONACO 377 00 URUGUAY 598 00 ERITREA 291 00 MONGOLIA 976 00 UZBEKISTAN 7 8 10 ESTONIA 372 8 00 MONTSERRAT 664 Oll VANUATU 678 00 ETHIOPIA 251 00 MOROCCO 212 00 VATICAN CITY 376 00 FAEROE ISLANDS 298 009 MOZAMBIQUE 258 00 VENEZUELA 58 00 FALKLAND ISLANDS 500 0 MYANMAR 95 0 VIETNAM 84 00 FIJI ISLANDS 679 05 NAMIBIA 264 09 WAKE ISLAND 808 00 FINLAND 358 00 NAURU 674 T5 WALLIS amp FUTUNA ISL 681 19 990 NEPAL 977 00 WESTERN SAMOA 685 0 994 NETHERLANDS 31 00 YEMEN 967 00 999 NETH ANTILLES 599 00 YUGOSLAVIA 381 99 FRANCE 33 00 NEVIS 869 0n ZAMBIA 260 00 FRENCH ANTILLES 596 00 NEW CALEDONIA 687 00 ZIMBABWE 263 00 NOTES IDD CODE International Direct Dial access code From US and Canada dial 1 code phone number From other countries dial IDD 1 code phone number Use 95 to dial US Canada Caribbean country code not needed Wait for a second tone at this stage Calling Israel may be illegal in certain locations 32 GLOSSARY AMPS Advanced Mobile Phone Service An analog non digital techn
19. all barring will function normally although you won t be able to modify your settings Wi IF YOUR HOME NETWORK IS AN AMPS CDMA OR TDMA NETWORK W If any type of outgoing calls are barred in your home network you will not be able to place calls on Iridium Please contact your service provider to see if any types of calls are restricted Incoming call barring will function normally EMERGENCY GALLING Emergency calling allows you to place an emergency call in most of the world by dialing an abbreviated number to request local assistance EEE How To Use Emergency Calling On The Iridium Satellite Network Or When Roaming On GSM Networks The Iridium satellite network and GSM networks provide a standard emergency number that can be dialed in much of the world 112 Your SIM card may contain additional abbreviated emergency numbers contact your service provider for further information To place an emergency call insert your SIM card enter the PIN if required and dial 12 GD 2 Some GSM networks allow you to place an emergency call without the SIM card inserted into the phone contact your service provider for further information NOTE WHERE AN EMERGENCY CALL IS SENT BY THE IRIDIUM SATELLITE NETWORK WILL DEPEND ON YOUR LOCATION 23 E E How To Use Emergency Calling When Roaming On AMPS CDMA Or TDMA Networks Emergency numbers vary throughout the world on AMPS TDMA and CDMA networks Contact your service provider or G
20. at contains necessary identification information to allow you to operate your phone TDMA Time Division Multiple Access A digital technology standard for cellular and PCS networks Text Messaging A value added service that allows you to receive short text messages on your phone as well as on your pager Value added A service provided in addition to primary service Voice Mail A value added service that allows callers to leave a recorded message in your personal mailbox 33 IRIDIUM OPERATING COMPANIES IRIDIUM AFRICA SERVICES RSA OTY LimiTED 8 Reibeek Street 13th floor Southern Life Centre Cape Town 8001 South Africa Tel 27 21 402 8797 Fax 27 21 402 8667 IRIDIUM CENTRAL AMERICA AND MEXICO Iridium de M xico S A de CV Monterrey N L Batall n de San Patricio 111 Pisos 8y 9 Col Valle Oriente San Pedro Garza Garcia 66269 Nuevo Le n M xico Tel 52 8 152 9000 Fax 52 8 152 9090 Email informes iridium com mx M xico D F Paseo de las Palmas 405 Ofna 404 Lomas de Chapultepec M xico 1000 D F M xico Tel 52 5 520 7755 Fax 52 5 520 8172 Email informes iridium com mx IRIDIUM CHINA China Space Mobile Satellite Telecommunications Co Ltd No 42 Xue Yuan Road Beijing 100083 China PRC Tel 8610 6230 3566 Fax 8610 6230 3560 IRIDIUM COMMUNICATIONS GERMANY GMBH Jagerhofstr 19 20 40479 D sseldorf Germany Tel 49 211 4973 200 Fax 49 211
21. dium SudAmerica Brasil Ltda Rua Visconde de Piraja 250 7 Andar 22410 000 Ipanema RJ Rio de Janeiro Brazil Brazil toll free 0 800 558816 el 55 21 522 1445 Fax 55 21 522 2121 Email laura iridium com br ridium SudAmerica Corp Argentina Bolivia Chile Paraguay Uruguay ridium Argentina S A Paraguay 610 Piso 8 1350 Buenos Aires Argentina el 54 1 313 4760 4772 Fax 54 1 313 4769 ridium SudAmerica Corp The Caribbean Colombia Ecuador Guyana Peru and Venezuela ridium Venezuela C A Av Principal de los Cortijos de Lourdes Edificio Maploca II Piso 4 Caracas 1071 Venezuela el 58 2 237 8103 8196 Fax 58 2 237 8326 NIPPON IRIDIUM CORPORATION Kojimachi Crystal City East Building 8th Floor 4 8 Kojimachi Chiyoda ku Tokyo 102 0083 Japan Tel 81 3 3221 9577 Fax 81 3 3221 9576 PaciFic IRIDIUM TELECOM CORPORATION 19F No 169 Jen Ai Road Section 4 Taipei 106 Taiwan R O C Tel 886 2 2776 7200 Fax 886 2 2776 7222 IRIDIUM SOUTHEAST ASIA 99 999 Moo 5 Bang Kruai Sai Noi Road Bangbuathong Nonthaburi 1mo Thailand Tel 662 903 7300 or 662 926 8777 Fax 662 903 7301 Email ISEA iridium co th 1998 Iridium and the Iridium logo are registered trademarks and service marks of Iridium LLC
22. ectly to you 29 30 How To Replace Iridium Products If your Iridium phone or pager is lost stolen damaged or otherwise inoperable call Iridium Global Customer Care see page 28 and have the following information ready Your Iridium phone number Your security password The address to which you would like the replacement equipment delivered Atelephone number at which you can be reached n addition you will be asked to provide the customer service representative with credit card information for billing he cost of the replacement equipment An authorized credit card is required for processing all replacement requests Claims are limited to two replacements over the life of your ridium service Iridium Warranty and Claims Processing Support f you experience problems with your Iridium phone or pager contact your service provider or Iridium Global Customer Care If you contact Iridium Global Customer Care a customer service representative will help you resolve the problem f the problem is caused by defective equipment and the equipment is under manufacturer s warranty the represen ative will help you locate the nearest manufacturer service center which is prepared to provide timely warranty services for Iridium customers around the world If the equipment is not under manufacturer s warranty the representative will provide information about out of warranty repair options GMPCS MOU REGISTRY MARK T
23. g security code by completing steps 1 through 3 and then pressing 29 At the prompt enter your new 4 to 7 digit password or press XJ to cancel the command Message Time Date Stamp When the message time date stamp is enabled the system marks messages with the time and date when they were received STEP1 In the main menu press 4 to access the personal options menu STEP2 Press 4 to access the personal preferences menu STEP3 Press 2 to select your playback preferences STEP 4 Press 3 to activate or deactivate the time date stamp Message Enable Disable When this feature is enabled messages are stored but not transmitted to your pager STEP1 In the main menu press 4 to access the personal options menu STEP2 Press 3 to access the message notification menu STEP3 Press 3 to enable or disable message notification IRIDIUM WORLD GALLING GARD SERVICE Iridium World Calling Card Service provides convenient call ing from public telephones around the world Public phones in hotels airports and other facilities are more accessible as you no longer need local currency to place a call Calls are billed directly to your credit card How To Place A Call STEP1 Dialthe calling card access number for your location see The Access Number Guide for a complete list of numbers STEP2 At the prompt enter your Iridium World Calling Card Number and your four digit PIN If you are calling from a
24. he GMPCS MOU ITU registry mark appears on the back of Iridium telephones and pagers This mark provides a means for authorities to recognize that Iridium phones and pagers comply with applicable national and international standards and that Iridium will respect and comply with the laws and regulations of every country The International Telecommunication Union ITU the United Nations affiliated organization that administers the GMPCS MoU agreement has authorized the use of the GMPCS MoU registry mark to facilitate the transit of GMPCS equipment such as Iridium telephones and pagers across international borders INTERNATIONAL ACCESS CODES LOCATION COUNTRY IDD LOCATION COUNTRY IDD LOCATION COUNTRY IDD CODE PREFIX CODE PREFIX CODE PREFIX AFGHANISTAN 93 00 FRENCH GUIANA 594 00 NEW ZEALAND 64 00 ALBANIA 355 00 FRENCH POLYNESIA 689 00 NICARAGUA 505 00 ALGERIA 213 00 GABON 241 00 NIGER 227 00 AMERICAN SAMOA 684 00 GAMBIA 220 00 NIGERIA 234 009 ANDORRA 376 00 GEORGIA 995 8 10 NIUE 683 00 ANGOLA 244 00 GERMANY 49 00 NORFOLK ISLAND 672 00 ANGUILLA 264 On GHANA 233 00 NORTH KOREA 850 00 ANTARCTICA 672 GIBRALTAR 350 00 NORWAY 47 00 ANTIGUA 268 0n GREEC
25. l messages sent to your Iridium ID your Iridium phone or pager numberGiridium com will be placed in your per sonal mailbox Via the Iridium Web page Using the Iridium Web site www iridium com messages can be placed in your personal mailbox Via PC dial up Using a PC and lridium supplied messaging software messages can be placed in your personal mailbox Caller dials a messaging dispatch service A caller can dial a messaging dispatch service and leave a text message Dispatch services usually provide either an operator or a voice response system to prompt the caller to enter your pager number and the message The message is sent directly to the Iridium network and delivered to your phone or pager E How Will You Be Charged There is no charge to you when text messages are left in your personal mailbox DALL FORWARDING Call forwarding allows you to redirect incoming calls to another phone number Forward all calls All calls will be immediately forwarded to the number you specify Forward on busy When your are talking on your phone calls will be forwarded to another number E NOTE IF YOUR HOME NETWORK IS IRIDIUM BY DEFAULT THESE CALLS WILL BE FORWARD ED TO YOUR PERSONAL MAILBOX WHEN YOU ACTIVATE FORWARD ON BUSY THESE CALLS WILL BE FORWARDED TO THE NUMBER YOU SPECIFY NOT TO YOUR PERSONAL MAILBOX Forward on not reachable forward on no answer When your phone is off or cannot be contacted by the network ca
26. l standards planned for the future Outside cellular coverage the phone s antenna connects you to the satellite network The Iridium Telephones By Kyocera The Iridium multi mode phone by Kyocera consists of a combination of four cellular phones and an Iridium satellite adapter unit You may purchase any or all of the cellular phones which will be available for each of the leading cellu lar standards PDC CDMA 800 GSM 900 or AMPS For cellu lar roaming select the phone that matches the technology standard of the network in the area from which you are call ing For satellite calls simply snap your cellular phone into the adapter unit to access the Iridium satellite network If you don t require cellular roaming capability Kyocera offers a satellite only Iridium phone The Iridium Pagers Motorola and Kyocera have each designed a pager for the unique global paging service offered by Iridium The belt worn pager allows you to receive alphanumeric messages of up to 200 characters in any one of 16 languages The Iridium SIM Card Your SIM subscriber identity module card stores informa tion regarding your Iridium account It must be inserted into certain types of phones to place or receive calls The card works with any Iridium phone and also allows you to use GSM based cellular or PCS phones NOTE YOUR SIM CARD MAY NOT OPERATE IN A PHONE THAT HAS BEEN SUBSIDY LOCKED OR SIM LOCKED TO A PARTICULAR OPERATOR S NETWORK
27. lding tunnel or other structure that limits your view of the sky the satellite signal may be weak or unavailable To check signal strength access the menu and follow the prompts on the display The higher the number of bars displayed on your phone the better the signal A no service icon is available on the Motorola satellite phone Check that the antenna is properly positioned The Motorola satellite phone requires the antenna to be fully extended and positioned in one of the available detents extended positions The Kyocera satellite phone requires the antenna to be fully extended If using the multi mode Iridium phones check that the phone is switched to the proper mode For satellite calls the phone must be in the Iridium mode for cellular calls the phone must be in the cellular mode Check that the correct SIM card PIN has been entered For your security the SIM card is blocked if an incorrect PIN is entered three times consecutively Check that outgoing calls are not barred If barring is enabled cancel the bar by referring to your phone s user manual If using a Kyocera phone check that you have not reached the maximum call limit If you have reset the limit If you subscribe to a domestic only satellite service check that you have not traveled beyond your service area Unable To Accept Calls The satellite signal may be weak or unavailable if you are inside a building tunnel or other structure
28. livery of a satellite message will take several minutes How Messages Can Be Sent To Your Pager Depending on the caller s location and your service provider s capabilities messages can be sent to your pager in one of the following ways NOTE PLEASE CHECK WITH YOUR LOCAL SERVICE PROVIDER TO DETERMINE WHICH METHODS ARE AVAILABLE TO YOU Via your Iridium world page number STEP 1 Caller dials your pager number using a touch tone phone and waits for your mailbox greeting STEP2 Following instructions provided in your greeting the caller uses the keypad on the phone to leave a numeric message of up to 20 digits STEP3 When the caller hangs up the message is auto matically sent and displayed on your pager Via a PC and messaging software STEP 1 Using messaging software on a personal comput er or a dedicated message entry device for exam ple a Motorola Wordsender the caller accesses your Iridium modem number which is provided by your service provider STEP2 The caller enters your pager number followed by an alphanumeric message of up to 200 characters STEP 3 After the caller follows the on screen prompts the network automatically sends the message which is then displayed on your pager Via E mail E mail messages sent to your Iridium ID your Iridium phone or pager numberGiridium com will be placed in your per sonal mailbox Via the Iridium Web page Using the Iridium Web site www iridium com messaging mes
29. lls will be forwarded to another number E NOTE IF YOUR HOME NETWORK IS IRIDIUM BY DEFAULT THESE CALLS WILL BE FORWARD ED TO YOUR PERSONAL MAILBOX WHEN YOU ACTIVATE FORWARD ON NOT REACHABLE OR FORWARD ON NO ANSWER THESE CALLS WILL BE FORWARDED TO THE NUMBER YOU SPECIFY NOT TO YOUR PERSONAL MAILBOX Bi Follow blue instructions if your home network is Iridium E Follow red instructions if your home network is a GSM network Bi Follow green instructions if your home network is an AMPS CDMA or TDMA network E Bi IF YOUR HOME NETWORK IS IRIDIUM OR A GSM NETWORK E E How To Use Call Forwarding With The Iridium Satellite Network Or When Roaming On GSM Networks Use your phone s menu or enter the following commands Forward all calls ACTIVATE O O 22 CI x telephone number QD 9 RESTORE FORWARDING TO PERSONAL MAILBOX x x I D x personal mailbox access number GE elg REVIEW NUMBER TO FORWARD TO Cx GD 2 D Gp ok Forward on busy ACTIVATE O Cx C62 D Cx telephone number QD e9 RESTORE FORWARDING TO PERSONAL MAILBOX x x 6 D C personal mailbox access number GE ek REVIEW NUMBER powon O DODD 99 Forward on not reachable ACTIVATE O Cx C62 2 Cx telephone number QD 099 RESTORE FORWARDING TO PERSONAL MAILBOX x x C6 Q9 personal mailbox access number GE ek rom QD GD OD NOTE YOU CAN OBTAIN YOUR PERSONAL MAILBOX ACCESS NUMBER BY R
30. lobal Customer Care for assistance in obtaining the emer gency number for your location It may also be available through local agencies or advertisements ADDITIONAL GUSTOMER INFORMATION CALLING CHARGES How your calls are charged for Iridium World Satellite Service and Iridium World Roaming Service depends on whether your home network is Iridium you have a phone number beginning with country code 8816 or 8817 or a cellular net work you have a cellular phone number Wi IF YOUR HOME NETWORK IS IRIDIUM E A feature called Complete Calling Party Pays allows you to receive all calls free of charge regardless of whether you are using Iridium World Satellite Service or Iridium World Roaming Service Bi Iridium World Satellite Service nternational calls you place will be charged at the interna ional satellite rate Domestic calls you place will be charged at the domestic satellite rate Call forwarding f forwarding of all calls is activated you will be charged at he Iridium satellite rate for routing calls from the Iridium ground station nearest the calling party to the point of final call destination f calls are forwarded when your phone is busy or not reach able you will be charged at the Iridium satellite rate for rout ing calls from the Iridium ground station nearest to your phone to the point of final call destination Bi Iridium World Roaming Service When placing a call while roaming onto a cellular network
31. mailbox using the keypad of a touch tone phone The mes sage is then automatically sent to your phone pager or both See page 16 for instructions on how to specify where you want your mailbox to send your messages Receiving Numeric Messages On Your Phone When your phone receives a message a small envelope icon or a similar indicator will appear on the phone s display You can access the message using your phone s menu see your phone s user manual On most phones you can directly dial the received number without re entering it or store it on your SIM card or in the phone s internal memory see your phone s user manual f a message cannot be delivered to your phone because it is switched off or out of coverage the message is stored in your personal mailbox It is then delivered automatically as soon as your phone is again accessible to the network NOTE WHILE ALL IRIDIUM SATELLITE PHONES SUPPORT THIS FEATURE CELLULAR OR PCS PHONES MUST SUPPORT MOBILE TERMINATED SHORT MESSAGE SERVICE SMS TO ACCEPT NUMERIC MESSAGES YOU CANNOT RECEIVE MESSAGES WHILE ROAMING ON AN AMPS CDMA OR TDMA NETWORK Receiving Numeric Messages With Your Pager Your pager will automatically display messages as they are received How Will You Be Charged When using Iridium World Satellite Service there is no charge to you when numeric messages are left in your per sonal mailbox When using Iridium World Roaming Service calls will be forwarded to y
32. o recorded tone Records message and presses GD key Continue recording Replay message Delivery options Delete message Send message Urgent Private Delayed delivery Pager H 3 Both PREFERENCES QD Change password 2 Playback Y preferences Name Message blocking MESSAGE BLOCKING QD Enable blocking Send immediately p Review Message Delivery Areas 2 Add change Message Delivery Areas Delete Message Delivery Areas PLAYBACK PREFERENCE Gp Change message order 2g Nom al automatic playback 3 Enable date time stamp NAME 2 Change password Play Record Delete eee UZ B voice MAIL Voice mail allows callers to leave a recorded message in your personal mailbox This feature is available if your home net work is Iridium you have a phone number beginning with country code 8816 or 8817 or a pager number beginning with country code 8816 If your home network is a cellular network check with your service provider to see if you have voice mail service After hearing your personal greeting callers can leave a voice mail message which is then stored in your mailbox A notifi cation is automatically sent to your phone pager or both See page 16 for instructions on how to specify where you want your mailbox to send your messages This setting also
33. of the sky or near a window inside buildings If you are inside a building tunnel or other structure that limits signal penetration the satellite signal may be weak or unavailable To check the signal strength indicator press and hold the top button on the pager for two seconds Your pager may be located outside your message delivery area MDA MDAs are initially programmed by the service provider You can specify up to three MDAs per individual or group account For a list of valid MDAs and their associated territories see the coverage maps in your welcome kit or check the Iridium Web site If you sub scribe to Iridium World Page Service along with Iridium World Satellite Service or World Roaming Service you may receive messages based on the location of your phone Switch on your phone to register with the local network If your pager still does not work properly it may have been coded incorrectly Contact Global Customer Care for further assistance Your Pager Receives Messages But In The Wrong Language Your pager can display messages in one of 16 languages Language selection is programmed at the time of pur chase For proper performance origination language and pager language must match To change the language selec ion return the pager to your service provider for repro gramming The Iridium pager supports the following lan guages Arabic simplified Chinese traditional Chinese Danish English F
34. ology standard for cellular telephones Call Barring A value added service that allows you to bar either all incoming or all outgoing phone calls Call Forwarding A value added service that allows you to redirect incoming calls to another phone number Cellular Cassette The cellular technology cartridges provided for Motorola s multi mode Iridium phone CDMA Code Division Multiple Access A digital technology standard for cellular and PCS networks Emergency Calling A value added service that allows you to place an emergency call virtually anywhere in the world by dialing an abbreviated number Gateway A ground station that connects the Iridium satellite network to the public switched telephone networks around the world Global Customer Care Worldwide assistance for Iridium customers provided 24 hours a day seven days a week in 13 languages GSM Global System for Mobile Communications A technology standard for cellular telephones that use digital technology Iridium World Satellite Service A satellite service that allows you to communicate with a handheld satellite phone in places where phone service is non existent or unreliable Iridium World Roaming Service A cellular phone service that allows you to use different cellular networks around the world Iridium World Page Service A paging service that provides global coverage Iridium World Calling Card Service A card that provides
35. our personal mailbox from the local cellular network You may be charged for the forward ing of the call from the local cellular network to your person al mailbox in addition to roaming airtime Bi Follow blue instructions if your home network is Iridium E Follow red instructions if your home network is a GSM network E Follow green instructions if your home network is an AMPS CDMA or TDMA network 1 5 M PERSONAL MAILBOX Advanced options have been omitted for clarity LISTENING TO MESSAGES EM EN EA re enter phone number if prompted record listen to MAIN MENU messages RECORD MESSAGES record message followed by PERSONAL OPTIONS MESSAGE DESTINATION comment followed by GLOBAL COMMANDS 16 OPTIONS 0 Normal auto playback o Date time stamp Copy MESSAGE Replay message Record comment 2 Delete comment 2 Pe Send message MESSAGE NOTIFICATION OPTIONS D Activate automatic follow me 2 Manage Message Delivery Areas 3 Disable message notification Notification destination NOTIFICATION DESTINATION QD Mobile phone LEAVING MESSAGES PERSON CALLS VOICE PHONE NUMBER CALLER LISTENS TO GREETING Voice RECORDING TONE WILL PLAY IF No RESPONSE To THE MENU Leave numeric message Record voice message Login to mailbox Skip t
36. r The Netherlands 1 407 659 1809 Maitland Florida USA How You Can Use Global Customer Care When Traveling Iridium Global Customer Care is an easy to use 24 hour resource no matter where you are located in the world Simply identify the three digit code that matches your choice of language on the following list Dial the appropriate code with your Iridium satellite phone in satellite mode to speak to a representative in your language Iridium Global Customer Care Language Codes Language Code Language Code Arabic 823 Japanese 818 Chinese Cantonese 819 Korean 821 Chinese Mandarin 820 Portuguese 813 English 81 Russian 814 French 817 Spanish 812 German 815 Thai 822 Italian 816 Other 824 Toll free numbers from cellular or landline telephones are available in 70 countries From any cellular or landline phone dial one of the numbers listed in The Access Number Guide If a toll free number is not available in the country from which you are calling call your service provider or dial one ofthe following toll numbers See The Access Number Guide for information about call rates ENGLISH 8817 629 90051 JAPANESE 8817 637 90058 407 659 133 61 2 9215 1518 SPANISH 8817 629 90052 CANTONESE 8817 637 90059 407 659 1332 61 2 9215 1519 PORTUGUESE 8817 631 90053 MANDARIN 8817 637 90060 31 79 347 1513 61 2 9215 1520 RUSSIAN 8817 631 90054 KOREAN 8817 637 90061
37. re program enter a dial string beginning with the access number for your loca tion see The Access Number Guide for a complete list of numbers followed by the symbol STEP2 Enter your account number and your PIN followed by the symbol STEP3 Enter your destination number NOTE DIAL STRING MAY VARY DEPENDING ON YOUR COMPUTER SETUP Receiving An Itemized Statement Of Your Calls Via Fax STEP 1 Dial the Iridium World Calling Card access number for your location which can be found in The Access Number Guide and enter your account number After entering your PIN press 3 then press 3 to access your fax mail box STEP2 Press 6 to retrieve your statement At the prompt select last month s statement or the present month s statement to date STEP 3 At the prompt enter the fax number at which you wish to receive your statement Customer Service If you have questions regarding Iridium World Calling Card Service dial the toll free access number for your location Dial 0 or hold the line to be connected to a customer ser vice representative You can also contact your service provider or Iridium Global Customer Care VALUE ADDED SERVICES In addition to the four primary services lridium offers a variety of value added services to meet your individual communication needs Check with your service provider to see which services are available to you M Your PERSONAL MAILBOX If your home network is Iridium
38. rench German Italian Japanese Korean Polish Portuguese Russian Spanish Swedish and Thai 27 28 CUSTOMER ASSISTANGE Where Should You Call For questions about service coverage billing maintenance or equipment call your service provider Your service provider is ready to assist you with Sales information Activation of services Service or equipment problem resolution Billing or contract inquiries Replacement of lost stolen inoperable or damaged equipment if you are in the service provider s territory Account maintenance Service contract changes Information regarding service features or functions and how to use them Service coverage information If your service provider is not available or you are traveling internationally Iridium Global Customer Care is available 24 hours a day every day of the year Iridium Global Customer Care is ready to assist you with General inquiries about products and services Troubleshooting service problems with Iridium World Satellite Service Iridium World Roaming Service Iridium World Page Service and Iridium phone or pager functions Equipment problems Service coverage information Replacement of lost stolen inoperable or damaged equipment Warranty registration Registration for the equipment replacement program Contact your nearest customer care center 61 2 9215 1836 Sydney Australia 31 79 347 1856 Zeotermee
39. ress 2 to access the record menu and follow the prompts To copy a message press 6 after listening to the message then follow the prompts How Will You Be Charged When using Iridium World Satellite Service there is no charge to you when voice mail messages are left in your per sonal mailbox When using Iridium World Roaming Service calls will be forwarded to your personal mailbox from the local cellular network You may be charged for the forward ing of the call from the local cellular network to your person al mailbox in addition to roaming airtime TEXT MESSAGING Text messaging allows you to receive short text messages on your phone or pager The phone may receive messages of up to 160 characters while the pager may receive messages of up to 200 characters W If your home network is Iridium you have a phone number beginning with country code 8816 or 8817 or a pager number beginning with country code 8816 this feature works in conjunction with your personal mailbox Text messages can be placed in your mailbox and automatically sent to your phone pager or both See page 16 for instructions on how to specify where you want your mailbox to send messages Bi if your home network is a GSM network you can receive text messages on your Iridium satellite phone while using ridium World Satellite Service Messages will be forwarded o your phone from your home network W If your home network is an AMPS CDM
40. return to a previous menu at any time by pressing CX Review Or Change Your Message Delivery Areas MDAs To review MDAs without making changes STEP1 In the main menu press 4 to access the personal options menu STEP2 Press 3 to access the message notification menu STEP3 Press 2 to manage your MDA list STEP 4 Press 1 to review MDAs To add an MDA STEP1 In the main menu press 4 to access the personal options menu STEP2 Press 3 to access the message notification menu STEP 3 Press 2 to manage your MDA list STEP 4 Press 2 to add a new MDA or change an MDA STEP 5 At the prompt enter the new MDA or press 42 o cancel To delete an MDA STEP 1 In the main menu press 4 to access the personal options menu STEP2 Press 3 to access the message notification menu STEP 3 Press 2 to manage your MDA list STEP 4 Press 3 to delete an MDA At any time press X to cancel the command Message Blocking This feature allows you to block incoming messages When activated message blocking requires callers to enter a pass word before they can leave a message in your mailbox STEP 1 Inthe main menu press 4 to access the personal options menu STEP2 Press 4 to access the personal preferences menu STEP3 Press 5 to access the message blocking menu STEP 4 Press D to enable or disable message blocking Then follow the prompts You may change your message blockin
41. rmat i e international access code country code phone number Use the following international access codes When roaming on GSM networks Q9 9 or D When roaming on AMPS CDMA or TDMA networks Use the international access code for the country from which you are placing the call see the list of codes on page 31 STEP 2 Press ok or Geng How To Place A Long Distance Or International Call STEP1 Enter the phone number in the following format international access code country code phone number Use the following international access codes When roaming on GSM networks Q9 9 or AD When roaming on AMPS CDMA or TDMA networks Use the international access code for the country from which you are placing the call see the list of codes on page 31 STEP 2 Press ok or Gen How To Clear A Single Digit Press and release dea How To Clear The Display Press and hold dea for approximately one second How To Receive A Call Press ok or Gend How To End A Call Press ek or end IRIDIUM WORLD PAGE SERVICE Iridium World Page Service covers the Earth s entire surface and makes it possible for you to receive messages anywhere anytime Available as a stand alone service or as a complement to other Iridium services Iridium World Page Service allows you to receive alphanumeric messages of up to 200 characters in any one of 16 languages It is important to keep in mind that de
42. rotary or pulse dial phone an operator will assist you STEP3 For calls in the U S and Canada dial the area code and the phone number For all other calls dial 0 C12 Q the country code the city code and the phone number STEP 4 To place additional calls press and hold the 32 key for two seconds and enter the phone number Speed Dialing The speed dialing feature allows you to store and dial phone numbers for fast access STEP 1 Dial the calling card access number for your loca ion see The Access Number Guide for a complete list of numbers Enter your Iridium World Calling Card Number and your four digit PIN STEP2 Press amp and then 4 STEP3 Press QJ to record speed dialing numbers STEP 4 To use speed dialing press the key corresponding o your recorded number Conference Calling STEP 1 Dial the Iridium World Calling Card access number for your location which can be found in The Access Number Guide and enter your account number After entering your PIN press x and then 5 STEP 2 Dial the telephone number of the first party of your conference STEP3 Press amp to add up to three additional parties NOTE YOU WILL BE GIVEN THE OPTION OF LISTENING TO A TUTORIAL ABOUT CONFERENCE CALLING TO LISTEN TO OR TERMINATE THIS TUTORIAL AT ANY TIME PRESS C Computer Connections You can use your calling card to establish connections with your computer STEP 1 n your softwa
43. sages can be placed in your personal mailbox Via a messaging dispatch service A caller can dial a messaging dispatch service and leave a numeric or alphanumeric message Dispatch services usually provide either an operator or a voice response system to prompt the caller to enter your pager number and the mes sage The message is sent directly to the Iridium network and delivered to your pager NOTE CONTACT YOUR SERVICE PROVIDER TO DETERMINE IF THIS OPTION IS AVAILABLE TO YOU Message Delivery Areas The Iridium network directs messages to your pager accord ing to specific geographic regions known as Message Delivery Areas MDAs To ensure that messages are delivered to the area s where you are located it is important that you select up to three MDAs To select an MDA for your pager refer to the MDA maps and complete the following steps Touch tone registration STEP 1 Using a touch tone phone call your Iridium pager number and wait for your mailbox greeting STEP2 Enter x and your PIN STEP 3 Press 4 to access the personal options menu STEP 4 Press 3 to modify your message notification options STEP 5 Press 2 to review or change your default delivery area STEP 6 Press 2 to add a delivery area Press 3 to delete a delivery area NOTE PRESS THE KEY AFTER YOU ENTER AN MDA IF YOU ALREADY HAVE THREE MDAs SELECTED DELETE AN MDA BEFORE SELECTING A NEW ONE Operator assisted registration
44. shooting Tips 25 Customer Assistance 28 Iridium World Product Care 29 GMPCS MoU Registry Mark 30 International Access Codes 30 Glossary 32 AN INTRODUCTION TO IRIDIUM WELCOME Thank you for choosing Iridium for your communication needs Iridium is dedicated to providing unparalleled global wireless communications virtually anytime anywhere in the world We look forward to bringing a new global connec tivity to you and the rest of the planet WHAT IS IRIDIUM Iridium is a global wireless telephone company that operates the world s first satellite based personal mobile communica tions network By combining the worldwide reach of 66 low orbiting satellites and land based cellular systems Iridium allows customers to communicate with handheld telephones and pagers virtually anywhere in the world THE IRIDIUM SATELLITE NETWORK With 66 satellites forming a cross linked grid in space the Iridium system is the first low Earth orbiting system for wireless telephone service Only 780 km 485 miles above the Earth the satellite network makes it possible for you to place or receive a call virtually anywhere on the planet Within the range of a land based network in an urban environment for example your handheld Iridium dual mode or multi mode telephone uses the local wireless tele phone network In areas with inadequate communications infrastructure your calls are routed directly from your hand held phone to the Iridium sa
45. tched on asking you to enter your PIN before he phone can be used If the PIN feature is not activated you may use your phone s menu options to activate the PIN for your phone To ensure the security of your account your SIM will be blocked automatically if an incorrect PIN is entered three imes consecutively To unblock the SIM use your 8 digit PUK f you don t have a PUK or have misplaced it contact your service provider How To Store Phone Numbers And Text Messages Frequently dialed phone numbers or text messages may be stored on your SIM card by following your phone s menu driven instructions Lost Or Stolen SIM Cards If your SIM card is lost or stolen contact your service provider or Iridium Global Customer Care see page 28 Please keep in mind that charges can be billed to your account if your SIM card is used with another phone IRIDIUM SERVICES Iridium offers four primary services World Satellite World Roaming World Page and World Calling Card Service In addi tion many value added services are available see page 13 IRIDIUM WORLD SATELLITE SERVICE Iridium World Satellite Service covers the Earth s entire surface and enables you to communicate with a handheld satellite telephone in places where telephone service is non existent or unreliable You must have an Iridium satellite telephone to use this service NOTE THE SATELLITE ANTENNA MUST BE EXTENDED WHEN TALKING SEE YOUR PHONE S USER MANUA
46. tellite orbiting above your loca tion Each satellite is able to connect to the others in the Iridium constellation Thus your telephone calls and paging messages are relayed from one satellite to another until they reach the area where the signals are to be relayed back to Earth IRIDIUM AND GELLULAR NETWORKS As acomplement to cellular phone service the Iridium sys tem allows you to roam onto virtually any type of cellular network Iridium routes calls through land based wireless telephone systems when you are within the coverage area of cellular networks that have roaming agreements with Iridium Iridium World Roaming Service makes it possible to use local cellular service throughout the world with your regular phone number IRIDIUM PRODUCTS Two world class manufacturers Motorola of the USA and the Kyocera Corporation of Japan have designed small lightweight satellite telephones and pagers for communicat ing virtually anywhere in the world In addition to these satellite phones conventional cellular phones may be used with Iridium World Roaming Service The Iridium Telephone By Motorola The Motorola Satellite Series 9500 Telephone functions as either a satellite or a cellular phone To roam onto cellular networks throughout the world simply attach a Cellular Cassette compatible with the local cellular network Cassettes are initially available for GSM 900 and CDMA 800 AMPS N AMPS standards with additiona
47. you have a phone number beginning with country code 8816 or 8817 or a pager number beginning with country code 8816 you have a personal mailbox that can receive and store numeric messages text messages and optionally voice mail messages see page 16 When using World Satellite Service or World Roaming Service unanswered calls when your phone is busy or not reachable are automatically forwarded to your personal mailbox When using World Page Service callers are directly connect ed to your personal mailbox The caller can leave either a numeric message or optionally a voice mail message Text messages may be sent to the mailbox using a variety of methods see How Text Messages Can Be Sent To You If Your Home Network Is Iridium page 20 How To Direct Messages To Your Phone Or Pager After a message has been left in your mailbox the Iridium system notifies you via the display of your phone or pager depending on the service to which you subscribe Numeric and text messages are sent directly to your phone pager or both See page 16 for instructions on how to specify where you want your mailbox to send your messages Automatic Location Registration For Pagers f you subscribe to Iridium World Page Service along with World Roaming Service or World Satellite Service you can ake advantage of automatic location registration for your pager Simply switching your phone on while traveling and allowing it to register permits the
48. you will be charged for roaming airtime and if applicable a long distance charge to the point of final call destination Call forwarding If forwarding of all calls is activated you will be charged at the Iridium satellite rate for routing calls from the Iridium ground station nearest the calling party to the point of final call destination If calls are forwarded when your phone is busy or not reach able you will be charged for routing calls from the local cellular network to the point of final call destination and for roaming airtime Wi H IF YOUR HOME NETWORK IS A CELLULAR NETWORK TR Iridium World Satellite Service nternational calls you place will be charged at the interna ional satellite rate Domestic calls you place will be charged at the domestic satellite rate When receiving calls you will be charged for routing the call from your home network to he Iridium network Call forwarding f forwarding of all calls is activated you will be charged for routing calls from your home network to the point of final call destination f calls are forwarded when your phone is busy or not reach able you will be charged at international rates for routing calls from your home network to the Iridium network In addition you will be charged at the Iridium satellite rate for routing calls from the ground station nearest your phone to the point of final call destination Iridium World Roaming Service When placing a call while

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