Enterprise Analog Gateway GXW4100
Contents
1. 1 A quick confirmation tone similar to call waiting tone followed by a dial tone This indicates the transfer is successful transferee has received a 200 OK from transfer target At this point Caller A can either hang up or make another call 2 A quick busy tone followed by a restored call on supported platforms only This means the transferee has received a 4xx response for the INVITE and we will try to recover the call The busy tone is just to indicate to the transferor that the transfer has failed 3 Continuous busy tone The phone has timed out Note continuous busy tone does not indicate the transfer has been successful nor does it indicate the transfer has failed It often means there was a failure to receive second NOTIFY check firmware for most recent release Attended Transfer Assume that Caller A and B are in conversation Caller A wants to Attend Transfer B to C 1 Caller A presses FLASH on the analog phone to get a dial tone 2 Caller A then dials Caller C s number followed by or wait for 4 seconds 3 If Caller C answers the call Caller A and Caller C are in conversation Then A can hang up to complete transfer 4 If Caller C does not answer the call Caller A can press flash to resume call with Caller B NOTE When Attended Transfer fails and A hangs up the GXW will ring back Caller A to remind A that B is still on the call Caller A can pick up the phone to restore conversation with B Gra2. Branch B Denver CO 4 employees GXW 400x FEATURES The GXW 400x is a next generation IP voice gateway that is interoperable and compatible with leading IP PBXs SoftSwitches and SIP platforms The GXW 400x FXS series is auto configurable remotely manageable and scalable There are two FXS models the GXW 4004 and GXW 4008 each offering superb voice quality traditional telephony functionality easy deployment and 4 or 8 FXS ports respectively Each model features flexible dialing plans PSTN failover integrated call routing to support a pure IP network call and an external power supply SOFTWARE FEATURES OVERVIEW 4 or 8 FXS ports Two RJ 45 ports switched or routed Multiple SIP accounts amp profiles 4 or 8 accounts choice of 2 profiles per account Supports Voice Codecs G711 a u Annex I amp Il G723 1A G726 ADPCM G728 G729 A B E iLBC T 38 Fax G 168 Echo Cancellation Voice Activation Detection VAD Comfort Noise Generation CNG and Packet Loss Concealment PLC Supports PSTN PBX analog telephone sets or analog trunks Grandstream Networks Inc GXW 400x User Manual Page 8 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP TABLE 3 GXW 400x SOFTWARE FEATURES Voice over Packet Capabilities Voice Compression Dimensions HxWxD Wink GXW 400x FXS Analog Gateway Series Voice Activity Detection VAD with CNG comfort noise generation and PLC packet loss concealment
3. Update button in the Configuration Menu The following screen will confirm that the changes have been saved To activate changes reboot or power cycle the GXVW 400x after changes are made FIGURE 4 SCREEN SHOT OF SAVE CONFIGURATION PAGE Your configuration changes have been saved They will take effect on next reboot Reboot REBOOTING FROM REMOTE The administrator can remotely reboot the unit by pressing the Reboot button at the bottom of the configuration menu The user can re login to the unit after waiting for about 30 seconds FIGURE 5 SCREEN SHOT OF REBOOTING PAGE The device is rebooting now You may re login by clicking on the link below in 30 seconds Click to re login Grandstream Networks Inc GXW 400x User Manual Page 25 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Gin Innovative IP FIRMWARE UPGRADE Our latest official release can be downloaded from http www grandstream com y firmware htm Firmware or software upgrades can be done either via TFTP or HTTP The corresponding configuration settings are on the configuration page End users should NOT touch the configuration settings that are useful for ITSPs To upgrade your unit firmware follow these steps 1 Under Advanced Settings webpage enter your TFTP or HTTP Server IP address or FQDN next to the Firmware Upgrade Upgrade Server field 2 Select via TFTP or HTTP accordingly If you plan to us
4. WARRANTY Grandstream has a reseller agreement with our reseller customer End users should contact the company from whom you purchased the product for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number Grandstream reserves the right to remedy warranty policy without prior notification Grandstream Networks Inc GXW 400x User Manual Page 6 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GC Innovative IP Voice amp Video APPLICATION DESCRIPTION There are three scenarios where the GXW 400x series can be effectively used to enable any business to leverage the benefits of VolP and the Internet EXAMPLES OF GXW 400x CONFIGURATIONS Application One GXW 400x FXS Gateway Configuration PBX Scenario VoIP Anywhere in the world FXS Trunks PSTN Analog 4 or 8 Ports Lines Application Two GXW 400x FXS Gateway Configuration No PBX Scenario VoIP Anywhere in the world PSTN Analog 4 or 8 Ports Lines GXW FXS Series FXS Gateway acts as a virtual office connecting analog lines directly to the gateway Grandstream Networks Inc GXW 400x User Manual Page 7 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP Application Three GXW 400x amp GXW 400x Scenario Toll Free Calling Between Locations Branch A Boston MA 4 employees GXW 400x
5. 1 2 3 4 5 6 Unzip the file and put all of the files under the root directory of the TFTP server Put the PC running the TFTP server and the GXW 400x in the same LAN segment Go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade Start the TFTP server in the phone s web configuration page Configure the Firmware Server Path with the IP address of the PC Update the change and reboot the unit You can also download the free HTTP server from http httpd apache org or just use Microsoft IIS web Grandstream Networks Inc GXW 400x User Manual Page 27 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Gain Innovative IP RESTORE FACTORY DEFAULT SETTING WARNING Restoring the Factory Default Setting will DELETE all configuration information of the phone Please BACKUP or PRINT out all the settings before you approach to following steps Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VolP service provider FACTORY RESET There are three 3 methods for resetting your unit Reset Button Reset default factory settings following these four 4 steps 1 Unplug the Ethernet cable 2 Locate a needle sized hole on the back panel of the gateway unit next to the power connection Insert a pin in this hole and press for about 7 seconds 4 Take out the pi
6. 1 0 0 28 Last Updated 1 2007 Gin Innovative IP END USER CONFIGURATION The GXW FXS Series uses an imbedded web browser to simply the configuration process There are six 6 screenshots that the end user should become familiar with during the configuration process Download these pages now http www grandstream com user manuals GUI GUI GXWA400x rar and review the term definitions found in Tables 7 11 TABLE 7 BASIC SETTINGS PAGE DEFINITIONS End User Password Password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters Web Port By default HTTP uses port 80 This field is for customizable web port IP Address There are two modes to operate the GXW 400x DHCP mode all the field values for the Static IP mode are not used even though they are still saved in the Flash memory The GXW 400x acquires its IP address from the first DHCP server it discovers from the LAN it is connected Using the PPPoE feature set the PPPoE account settings The GXVW 400x will establish a PPPoE session if any of the PPPoE fields is set Static IP mode configure the IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary fields These fields are set to zero by default Time Zone Controls how the date time is displayed according to the specified time zone Self Defined Time TBD Zone Device Mode This parameter controls whether the device is
7. Firmware Version Firmware Upgrade Direct IP Calling RESET Invalid Entry User s Options Enter for the next menu option Enter 27 to return to the main menu Enter 01 06 47 86 or 99 Menu option Enter 9 to toggle the selection If user selects Static IP Mode user need configure all the IP address information through menu 02 to 05 If user selects Dynamic IP Mode the device will retrieve all IP address information from DHCP server automatically when user reboots the device The current WAN IP address is announced Enter 12 digit new IP address if in Static IP Mode Same as Menu option 02 Same as Menu option 02 Same as Menu option 02 Enter 9 to go to the next selection in the list PCMU PCMA G 723 G 729 iLBC G 726 32 G728 G729E Announces the Mac address of the unit Enter 9 to toggle between enable and disable Announces current Firmware Server IP address Enter 12 digit new IP address Announces current Config Server Path IP address Enter 12 digit new IP address Upgrade protocol for firmware and configuration update Enter 9 to toggle between TFTP and HTTP Firmware version information Firmware upgrade mode Enter 9 to rotate among the following three options 1 always check 2 check when pre suffix changes 3 never upgrade User will be prompted with a dial tone to dial a 12 digit IP address to make a direct IP call For d
8. is found and a new code image is available the GXW 400x will retrieve the new image files by downloading them into the GXW 400xv s SRAM During this stage the GXW 400xv s LED will blink until the checking downloading process is completed Upon verification of checksum the new code image will be saved into the Flash If TFTP fails for any reason e g TFTP server is not responding there are no code image files available for upgrade or checksum test fails etc the GXW 400xwill stop the TFTP process and simply boot using the existing code image in the flash A firmware upgrade may take 20 minutes over the Internet or 20 seconds if it is performed on a LAN Grandstream recommends conducting firmware upgrades in a controlled LAN environment if possible Grandstream Networks Inc GXW 400x User Manual Page 26 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Goon Innovative IP No Local TFTP Server For users who do not have a local TFTP server Grandstream provides a NAT friendly TFTP server on the public Internet for users to download the latest firmware upgrade automatically Please check the Services section of Grandstream s Web site to obtain this TFTP server IP address Alternatively user can download and install a free TFTP or HTTP server in his LAN for a firmware upgrade A free Windows version TFTP server can be downloaded from http support solarwinds net updates New customerFree cfm Downloading TFTP Server Directions
9. of the core protocols of the Internet protocol suite Using TCP applications on networked hosts can create connections to one another over which they can exchange data or packets The protocol guarantees reliable and in order delivery of sender to receiver data TFTP Trivial File Transfer Protocol is a very simple file transfer protocol with the functionality of a very basic form of FTP It uses UDP port 69 as its transport protocol Grandstream Networks Inc GXW 400x User Manual Page 31 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Gin Innovative IP UDP User Datagram Protocol UDP is one of the core protocols of the Internet protocol suite Using UDP programs on networked computers can send short messages known as datagrams to one another UDP does not provide the reliability and ordering guarantees that TCP does datagrams may arrive out of order or go missing without notice However as a result UDP is faster and more efficient for many lightweight or time sensitive purposes VAD Voice Activity Detection or Voice Activity Detector is an algorithm used in speech processing wherein the presence or absence of human speech is detected from the audio samples VLAN A virtual LAN known as a VLAN is a logically independent network Several VLANs can co exist on a single physical switch It is usually refer to the IEEE 802 1Q tagging protocol VoIP Voice over the Internet VolP encompasses many protocols All the protocols do som
10. the European Telecommunication Standard Institute from 1988 governing pan European digital mobile telephony DECT covers wireless PBXs telepoint residential cordless telephones wireless access to the public switched telephone network Closed User Groups CUGs Local Area Networks and wireless local loop The DECT Common Interface radio standard is a multi carrier time division multiple access time division duplex MC TDMA TDD radio transmission technique using ten radio frequency channels from 1880 to 1930 MHz each divided into 24 time slots of 10ms and twelve full duplex accesses per carrier for a total of 120 possible combinations A DECT base station an RFP Radio Fixed Part can transmit all 12 possible accesses time slots simultaneously by using different frequencies or using only one frequency All signaling information is transmitted from the RFP within a multi frame 16 frames Voice signals are digitally encoded into a 32 Kbit s signal using Adaptive Differential Pulse Code Modulation DNS Short for Domain Name System or Service or Server an Internet service that translates domain names into IP addresses DID Direct Inward Dialing The ability for an outside caller to dial to a PBX extension without going through an attendant or auto attendant DSP Digital Signal Processor A specialized CPU used for digital signal processing Grandstream products all have DSP chips built inside DTMF Dual Tone Multi Frequency The standard
11. 1 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP TABLE 11 PROFILE PAGE DEFINITIONS Profile Active SIP Server Outbound Proxy SIP transport NAT Traversal Use DNS SRV User ID is Phone Number SIP Registration Unregister on Reboot Outgoing Call w o Registration Register Expiration Local SIP port Local RTP Port Refer to Use Target Contact When set to Yes the SIP Profile is activated SIP Server s IP address or Domain name provided by VolP service provider IP address or Domain name of Outbound Proxy or Media Gateway or Session Border Controller Used by GXW 400x for firewall or NAT penetration in different network environments If symmetric NAT is detected STUN will not work and ONLY outbound proxy can correct the problem User can select UDP or TCP or TLS This parameter defines whether the GXW 400x NAT traversal mechanism is activated or not If activated by choosing Yes and a STUN server is also specified then the GXW 400x performs according to the STUN client specification Under this mode the embedded STUN client will detect if and what type of firewall NAT is being used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the GXW 400x will use its mapped public IP address and port in all of its SIP and SDP messages If the NAT Traversal field is set to Yes with no specified STUN server the GXW 400x will periodically every 20 seco
12. 2 DIAGRAM OF GXW 400X DISPLAY PANEL rrnnnnrnnrnnrnrrnnnnnnrnnrnnnnnnnnnenrrrnnn annan nnnnerrr rn nn nnnnnnenernnnn raner 6 FIGURE 3 SCREENSHOT OF ADVANCED USER CONFIGURATION rvrerrnnvvrrrrnnrvrrrrnnrvrrrrnnnnrrrrnnnnrrrrrnnrnrrrrnnnnerrrnnnn 19 FIGURE 4 SCREEN SHOT OF SAVE CONFIGURATION PAGE arnnrnnnvnanrnnnnnnnnnnrnnnrnnnnnnnnennernr rn rn nnnnnnnrennrrrrnnnnnnen 25 FIGURE 5 SCREEN SHOT OF REBOOTING PAGE amnnnnnnrnnnnnnnrnnnnnnnnnnnnnnnrnnnn nn nnnnnrenren nn rann nennonnnrn nn nnnnnennennnrnnnnn 25 TABLE OF TABLES GXW 400x User Manual TABLE 1 DEFINITIONS OF THE GXW CONNECTORS csssscccscscsessvsssesesesesacsessvavsesesassssssesecacsesavacssseeecacaesesacaesees 5 TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL sjeseiinaicsssisunasvisancnaessenciwiranledasnarndsaessencisiranianesastelansenlauds 6 TABLE 3 GXW 400X SOFTWARE TT 9 TABLE 4 HARDWARE SPECIFICATION OF GXW 400X cccccesscsesscsesesecececsesavassesesesesacsesesacsesavassesseesacacsesacacaees 10 TABLE 5 DEFINITIONS OF THE GXW VOICE Dote 13 TABLE 6 CALL FEATURES TABLE STAR CODE sacincanicusancanacsnnudcasrmesrquiriunncesrclannislaneargiineamnneirainngiiasatvinnass 17 TABLE 7 BASIC SETTINGS PAGE DEFINITIONS eege eege denna sed 18 TABLE 8 STATUS PAGE DEFINITIONS cccccccccssssssesesesscecccssssssesssesesassessceseesssssessesessseseesssssesassesesececseseeeesenees 19 TABLE 9 ADVANCED CONFIGURATION PAGE DEFINITIONS csscscsssssecscscsesevassesesesesacsesa
13. 6 40 Payload type G729E payload type VAD Fax Mode Jitter Buffer Type Jitter Buffer Length SLIC Setting Caller ID Scheme Gin Innovative IP Allows users to configure the key as the Send or Dial key If set to Yes will send the number In this case this key is essentially equivalent to the Re Dial key If set to No this key can be included as part of number Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically If this parameter is set to Yes the From header in outgoing INVITE message will be set to anonymous blocking Caller ID Default is Standard Choose the selection to meet some special requirements from Softswitch vendors The GXW 400x supports up to 5 different Vocoder types including G 711 A U law GSM G 723 1 G 729A B The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message The first Vocoder is entered by choosing the appropriate option in Choice 1 The last Vocoder is entered by choosing the appropriate option in Choice 8 Defines the encoding rate for G 723 vocoder By default 6 3kbps rate is chosen Sets the iLBC frame size in 20ms or 30ms Defines payload type for iLBC Default value is 97 The valid range is between 96 and 127 Default value is 98 Range is from 96 to 127 Default value is 99 Range i
14. AEC with NLP Packetized Voice Protocol Unit supports RTP RTCP and AAL2 protocol G 168 compliant Echo Cancellation Dynamic Jitter Buffer Modem detection amp auto switch to G 711 G 711 Annex I PLC Annex II VAD CNG format encoder and decoder G 723 1A G 726 ADPCM G 729A B E iLBC G 726 provides proprietary VAD CNG and signal power estimation Voice Play Out unit reordering fixed and adaptive jitter buffer clock synchronization AGC automatic gain control Status output Decoder controlling via voice packet header T 38 compliant Group 3 Fax Relay up to 14 4kpbs and auto switch to G 711 for Fax Pass through pending Fax Datapump V 17 V 19 V 27ter V 29 for T 38 fax relay flexible DTMF transmission method User interface of In audio RFC2833 and or SIP Info Syslog support HTTPS and telnet pending remote management using Web browser Grandstream Networks Inc GXW 400x User Manual Firmware 1 0 0 28 Page 9 of 32 Last Updated 1 2007 HARDWARE SPECIFICATION Gin Innovative IP The hardware specifications of the GXW FXS series are detailed in Table 4 TABLE 4 HARDWARE SPECIFICATION OF GXW 400x Ports LAN interface PSTN Port LED PC Universal Switching Power Adaptor Dimension Weight Temperature Humidity Compliance 4 or 8 FXS Ports 2 x RJ45 10 100Mbps switched or routed PSTN fail over port 8 LEDs GREEN PC console connection Input 100 240V AC 50 60Hz 0 5A Ma
15. ackaging of multimedia data but does not transport any data itself It is used periodically to transmit control packets to participants in a streaming multimedia session The primary function of RTCP is to provide feedback on the quality of service being provided by RTP RTP Real time Transport Protocol defines a standardized packet format for delivering audio and video over the Internet It was developed by the Audio Video Transport Working Group of the IETF and first published in 1996 as RFC 1889 SDP Session Description Protocol is a format for describing streaming media initialization parameters It has been published by the IETF as RFC 2327 SIP Session Initiation Protocol An IP telephony signaling protocol developed by the IETF RFC3261 SIP is a text based protocol suitable for integrated voice data applications SIP is designed for voice transmission and uses fewer resources and is considerably less complex than H 323 All Grandstream products are SIP based STUN Simple Traversal of UDP over NATs is a network protocol allowing clients behind NAT or multiple NATs to find out its public address the type of NAT it is behind and the internet side port associated by the NAT with a particular local port This information is used to set up UDP communication between two hosts that are both behind NAT routers The protocol is defined in RFC 3489 STUN will usually work well with non symmetric NAT routers TCP Transmission Control Protocol is one
16. ade amp Provisioning Via TFTP Server Via HTTP Server Automatic Upgrade Authenticate Conf File Firmware Key Lock Keypad page Password field is purposely left blank for security reasons after clicking update and saved The maximum password length is 25 characters This field defines the layer 3 QoS parameter which can be the value used for IP Precedence or Diff Serv or MPLS Default value is 48 Value used for layer 2 VLAN tag Default setting is blank IP address or Domain name of the STUN server This parameter specifies how often the GXVW 400x sends a blank UDP packet to the SIP server to keep the hole on the NAT open Default is 20 seconds Enables GXW 400x to download firmware or configuration file through either the TFTP or HTTP server This is the IP address of the configured TFTP server If selected and it is non zero or not blank the GXW 400x retrieves the new configuration file or new code image from the specified TFTP server at boot time After 5 attempts the system will timeout and then it will start the boot process using the existing code image in the Flash memory If a TFTP server is configured and a new code image is retrieved the new downloaded image is saved into the Flash memory Note Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device Depending on the network environment this process can take up to 15 or 20 minutes The URL for th
17. age 11 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP 3 NAT Traversal under the Profile web pages Set this to Yes when gateway is behind firewall on a private network DTMF Methods DTMF Settings are in Profile pages e DTMF in audio e DTMF via RTP RFC2833 e DTMF via SIP INFO Enable one or more DTMF methods based on your PBX system Preferred VOCODER Codec The GXW 400x supports a broad range of voice codecs Under Profile web pages choose your preferred order of different codecs e PCMU A or G711p a e 6729 A B E e G728 e G723 e G726 32 e iLBC Grandstream Networks Inc GXW 400x User Manual Page 12 of 32 Firmware 1 0 0 28 Last Updated 1 2007 BASIC OPERATIONS UNDERSTANDING GXW Voice PROMPTS Gin Innovative IP GXW 400x has a stored voice prompt menu for quick browsing and simple configuration To enter the voice prompt menu press on the standard analog phone connected to any FXS port TABLE 5 DEFINITIONS OF THE GXW VOICE PROMPTS Menu Voice Prompt Main Menu 01 02 03 04 05 07 10 12 13 14 15 16 17 47 99 Enter a Menu Option DHCP Mode or Static IP Mode IP Address IP address Subnet IP address Gateway IP address DNS Server IP address Preferred Vocoder MAC Address WAN Port Web Access Firmware Server IP Address Configuration Server IP Address Upgrade Protocol
18. e Automatic Upgrade set it to Yes otherwise No this will make it check for upgrade every time you reboot UPGRADE THROUGH HTTP To upgrade firmware via HTTP the field Firmware Upgrade and Provisioning Upgrade Via needs to be set to HTTP The Firmware Server Path should be set to where the firmware files are located For example the user can use the following URL in the Firmware Server Path firmware mycompany com 6688 Grandstream 1 0 0 29 where firmware mycompany com is the FQDN of the HTTP server It can also be in IP address format 6688 is the TCP port the HTTP server listening to default http server listens to port 80 Grandstream 1 0 0 29 is the RELATIVE directory to the root dir on HTTP web server UPGRADE THROUGH TFTP To upgrade firmware via TFTP set the field Firmware Upgrade and Provisioning Upgrade Via to TFTP The TFTP server can be configured in either IP address format or FQDN To configure the TFTP server via the Web configuration interface follow these five steps 1 Open your browser to input the IP address of the GXW 400xv Enter the admin password to enter the configuration screen 3 Enter the TFTP server address or URL in the Firmware Server Path field near the bottom of the configuration screen 4 Once the Firmware Server Path is set update the change by clicking the Update button 5 Reboot or power cycle the unit If the configured updating server
19. e HTTP server used for firmware upgrade and configuration via HTTP For example ttp provisioning mycompany com 6688 Grandstream 1 0 0 36 1 6688 is the specific TCP port where the HTTP server is listening it can be omitted if using default port 80 Note If Auto Upgrade is set to No GXW 400x will only do HTTP download once at boot up Choose Yes to enable automatic upgrade and provisioning In Check for new firmware every field enter the number of days to enable GXW 400x to check the server for firmware upgrade or configuration in the defined period of days When set to No GXW 400x will only do upgrade once at boot up Always check for New Firmware Check New Firmware only when F W pre suffix changes If set to Yes config file is authenticated before acceptance This protects the configuration from an unauthorized change For firmware encryption It should be 32 digit in Hexadecimal Representation End user should keep it blank If set to Yes the configuration update via keypad is disabled Update NTP server URI or IP address of the NTP Network Time Protocol server Used by the phone to synchronize the date and time Grandstream Networks Inc GXW 400x User Manual Page 20 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Gin Innovative IP Syslog Server The IP address or URL of System log server This feature is especially useful for the ITSP Internet Telephone Service Provider Sysl
20. e ID in HEX format This is needed for ISP troubleshooting WAN IP Address Shows LAN IP address of GXW 400x Product Model Contains the product model info Software Version Program This is the main software release Boot and Loader are not changed often System Up Time Shows system up time since the last reboot PPPoE Link Up Shows whether the PPPoE connection is running if connected to DSL modem Detected NAT Type Shows type of NAT the GXW 400x is connected to via its WAN port It is based on STUN protocol Port Indicates whether the different FXS Ports are registered to the SIP server s ADVANCED USER SETTINGS Log in to the Advanced User Configuration Page the same way as for the basic configuration page Log in using either of the following passwords admin or 123 FIGURE 3 SCREENSHOT OF DVANCED USER CONFIGURATION Password Login Advanced User configuration includes the end user configuration and advanced configurations including SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration Grandstream Networks Inc GXW 400x User Manual Page 19 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Gin Innovative IP TABLE 9 ADVANCED CONFIGURATION PAGE DEFINITIONS Admin Administrator password Only the administrator can configure the Advanced Settings Password Layer 3 QoS Layer 2 QoS STUN Server Keep alive interval Firmware Upgr
21. e form of signaling of call capabilities and transport of voice data from one point to another e g SIP H 323 etc Grandstream Networks Inc GXW 400x User Manual Page 32 of 32 Firmware 1 0 0 28 Last Updated 1 2007
22. ected here as DHCP client to obtain IP Address from the internal DHCP server of the unit WAN or LAN Connect to the internal LAN network or router RESET Factory Reset button Press for 7 seconds to reset factory default settings DC 12V Power adapter connection CONSOLE Console connection for a PC FXS1 FXS8 FXS ports to be connected to physical PSTN lines Grandstream Networks Inc GXW 400x User Manual Page 5 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GC Innovative IP Voice amp Video Once the GXW is turned on and configured the front display panel indicates the status of the unit FIGURE 2 DIAGRAM OF GXW 400x DISPLAY PANEL GXW 400x Display LEDs FXS port status TABLE 2 DEFINITIONS OF THE GXW DISPLAY PANEL Power LED Indicates Power Remains ON when Power is connected and turned ON Ready LED Remains ON after boot up LAN LED Indicates LAN or WAN port activity WAN LED Indicates PC or LAN port activity LEDs 1 8 Indicate status of the respective FXS Ports on the back panel Busy ON Solid Green Available OFF NOTE All LEDs display green when ON Slow blinking of FXS Port LEDs indicates Voice Mail for that port SAFETY COMPLIANCES The GXW 400x is compliant with various safety standards including FCC CE Its power adaptor is compliant with UL standard Warning use only the power adapter included in the GXW 400x package Using an alternative power adapter may permanently damage the unit
23. etails see Make a Direct IP Call Enter 9 to reboot the device or Enter MAC address to restore factory default setting page 28 Automatically returns to Main Menu Grandstream Networks Inc GXW 400x User Manual Page 13 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP Five Success Tips when using the Voice Prompt shifts down to the next menu option returns to the main menu 9 functions as the ENTER key in many cases to confirm an option ee All entered digit sequences have known lengths 2 digits for menu option and 12 digits for IP address For IP address add 0 before the digits if the digits are less than 3 i e 192 168 0 26 should be key in like 192168000026 No decimal is needed 5 Key entry can not be deleted but the phone may prompt error once it is detected PLACING PHONE CALLS Calling phone or extension numbers There are currently two methods to make an extension number call 1 Dial the numbers directly and wait for 4 default seconds 2 Dial the numbers directly and press assuming that use as dial key is selected in web configuration Examples e To dial another extension on the same proxy such as 1008 simply pick up the attached phone dial 1008 and then press the or wait for 4 seconds e To dial a PSTN number such as 6266667890 you may need a prefix number followed by the phone number Please check with your VoIP service provider for correct in
24. formation If your phone is assigned a PSTN like number such as 62655567839 it is likely that you dial 1 prior to the number 16266667890 Direct IP Calls Direct IP calling allows two parties that is an FXS Port with an analog phone and another VoIP Device to talk to each other in an ad hoc fashion without a SIP proxy A direct IP call can be completed if 1 Both GXW 400x and other VoIP Device have public IP addresses or 2 Both GXW 400x and other VoIP Device are on the same LAN using private IP addresses or 3 Both GXW 400x and other VoIP Device can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call 1 Pick up the analog phone then access the voice menu prompt by dial 2 Dial 47 to access the direct IP call menu 3 Enter a 12 digit target IP address after the dial tone and voice prompt Direct IP Calling Destination ports can be specified by using 4 encoding for followed by the port number NOTE When completing direct IP call the Use Random Port should set to NO You can not make direct IP calls between FXS1 to FXS2 since they are using same IP Grandstream Networks Inc GXW 400x User Manual Page 14 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP Examples of Direct IP Calls 1 Ifthe target IP address is 192 168 0 10 the dialing convention is Voice Prompt with opt
25. igured you are finished 1 601 601 Was Ext 1 Profile 1 2 602 602 oa Ext 2 Profile 1 3 603 603 SES Ext 3 Profile 1 4 604 604 EN Ext 4 Profile 1 5 605 605 RE Ext 5 Profile 1 6 606 606 b s Ext 6 Profile 1 7 607 607 Ext 7 Profile 1 8 608 608 k r Ext 8 Profile 1 4 Click Update after changing any setting and then Re boot to confirm changes 5 After reboot check the Status Page to confirm the extensions are successfully registered You can now use your standard phones connected to ports FXS1 to FXS8 to make calls IMPORTANT SETTINGS The end user must configure the following settings according to the local environment NOTE Most settings on the web configuration pages are set to the default values NAT Settings If you plan to keep the gateway within a private network behind a firewall we recommend using STUN Server The following three 3 settings are useful in the STUN Server scenario 1 STUN Server under Advanced Settings webpage Enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank 2 Use Random Ports under Advanced Settings webpage This is a tricky setting It really depends on your network settings so set this parameter to Yes or No whichever works If using a Public IP address set this parameter to No Grandstream Networks Inc GXW 400x User Manual P
26. ion 47 then 192 168 000 010 Press the key if it is configured as a send key or wait for more than 5 seconds 2 Ifthe target IP address port is 192 168 1 20 5062 then the dialing convention would be Voice Prompt with option 47 then 192168001020 45062 followed by pressing the i key if it is configured as a send key or wait for 4 seconds Call Hold Place a call on hold by pressing the flash button on the analog phone if the phone has that button Press the flash button again to release the previously held caller and resume conversation If no flash button is available then use hook flash toggle on off hook quickly You may drop a call using hook flash Call Waiting Call waiting tone series of quick consecutive dial tones during a conversation indicates an incoming call if the call waiting feature is enabled Press the flash button to place the current Caller on hold and switch to the other call Press the flash button to toggle between two active calls Call Transfer Blind Transfer Assume that call Caller A and B are in conversation A wants to Blind Transfer B to C 1 Caller A presses FLASH on the analog phone to hear the dial tone 2 Caller A dials 87 then dials caller C s number and then or wait for 4 seconds 3 Caller A can hang up NOTE Enable Call Feature must be set to Yes in web configuration page Caller A can hold the call and wait for one of three situations
27. m for Ethernet is 1500 byte NAT Network Address Translation NTP Network Time Protocol a protocol to exchange and synchronize time over networks The port used is UDP 123 Grandstream products using NTP to get time from Internet OBP SBC Outbound Proxy or another name Session Border Controller A device used in VolP networks OBP SBCs are put into the signaling and media path between calling and called Caller The OBP SBC acts as if it was the called VoIP phone and places a second call to the called Caller The effect of this behavior is that not only the signaling traffic but also the media traffic voice video etc crosses the OBP SBC Without an OBP SBC the media traffic travels directly between the VoIP phones Private OBP SBCs are used along with firewalls to enable VoIP calls to and from a protected enterprise network Public VoIP service providers use OBP SBCs to allow the use of VoIP protocols from private networks with internet connections using NAT PPPoE Point to Point Protocol over Ethernet is a network protocol for encapsulating PPP frames in Ethernet frames It is used mainly with cable modem and DSL services PSTN Public Switched Telephone Network The phone service we use for every ordinary phone call or called POT Plain Old Telephone or circuit switched network RTCP Real time Transport Control Protocol defined in RFC 3550 a sister protocol of the Real time Transport Protocol RTP It partners RTP in the delivery and p
28. n All unit settings are restored to factory settings MAC Address Reset default factory settings by changing the MAC Address 1 Locate the MAC address of the device It is the 12 digit HEX number on the bottom of the unit 2 Key in the MAC address Use the following mapping 0 9 0 9 a A 22 press the 2 key twice A will show on the LCD b B 222 c C 2222 d D 33 press the 3 key twice D will show on the LCD e E 333 L F 3333 For example if the MAC address is 000b8200e395 it should be key in as 0002228200333395 NOTE If there are digits like 22 in the MAC you need to type 2 then press gt right arrow key to move the cursor or wait for 4 seconds to continue to key in another 2 IVR Command Reset default factory settings using the IVR Prompt Table 5 1 Dial for voice prompt 2 Enter 99 and wait for reset voice prompt 3 Enter the MAC address on bottom of unit 4 Wait 15 seconds and device will automatically reboot and restore factory settings Grandstream Networks Inc GXW 400x User Manual Page 28 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP GLOSSARY OF TERMS ADSL Asymmetric Digital Subscriber Line Modems attached to twisted pair copper wiring that transmit from 1 5 Mbps to 9 Mbps downstream to the subscriber and from 16 kbps to 800 kbps upstream depending on line distance AGC Automatic Gain Contr
29. nds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open Default is No If set to Yes the client will use DNS SRV to look up server If the GXW 400x has an assigned PSTN telephone number this field should be set to Yes Otherwise set it to No If Yes is set a user phone parameter will be attached to the From header in SIP request This parameter controls whether the GXW 400x needs to send REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information is cleared on reboot Default is No If set to Yes user can place outgoing calls even when not registered if allowed by ITSP but is unable to receive incoming calls Allows the user to specify the time frequency in minutes for the GXW 400x to refresh its registration with the specified registrar The default interval is 60 minutes or 1 hour The maximum interval is 65535 minutes about 45 days Defines the local SIP port the GXW 400x will listen and transmit The default value for Account 1 is 5060 It is 5062 5064 5066 for Account 2 Account 3 and Account 4 respectively Defines the local RTP RTCP port pair the GXW400x will listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port value for RTP and the port_value 1 for its RTCP channel 1 will u
30. ndstream Innovative IP Voice amp Video Grandstream Networks Inc Analog IP Gateway GXW 400x 4 or 8 FXS Ports GXW 400x User s Manual www grandstream com Firmware Version 1 0 0 28 support grandstream com ndstream Innovative IP Voice amp Video TABLE OF CONTENTS GXW 400x Users Manual WELCOME isian an a a Ea E 4 CONFIGURE YOUR SCN IEeNEERSTSESESEeNdEeSgeNeNENE Nd Ed ENEEREESNEEE a aE aa aa Eai 5 EQUIPMENT PACKAGING tresse otre restesse treo se srete Ss serere ee eseese teete esseseee rees eeseee 5 CONNECT THE GXW 400X anannnnvnnannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnunnnn 5 FIGURE 1 DIAGRAM OF GX W 400X BACK PANEL sorvrerrernannrnnnvnrsnennnnrnrnenrsennsnnrnnnrnssnennnnnnnsensneenennnnrsrnsssssnannrsnnsnsenen 5 FIGURE 2 DIAGRAM OF GX W 400X DISPLAY PANEL csesescccececsessssececececeeseseaecececeesesseaeseeeceesesssaeeeeececsensaaneeeees 6 SAPTO OM A NO S 6 NEEN a va veusneese et araseccsuce ee stasvercocswevevscusneussearew econ coneenaue wees varar 6 APPLICATION DESCRIPTION anunvnnnnnunnnnnnnnnnnnnnnnnnnnunnnnnnnunnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnunnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnn 7 EXAMPLES OF GX W 400X CONFIGURATIONS csssessssecececsessnececececsesseaecececccsessausaetececsessuseeesececeeseseaeseceesesersnaeaeeees 7 Application One GXW 400x FXS Gateway Configuration PBX Scenario VOIP rrnrrnnrenvvrnvnrnvrrnnrrnnrrn
31. ndstream Networks Inc GXW 400x User Manual Page 15 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP 3 Way Conferencing Bellcore Style 3 way Conference The GXW 400x supports Bellcore Style 3 way Conference Directions for using 3 Way Conferencing Caller A wants to bring third Caller C into conference 1 Caller A presses FLASH to receive a dial tone Hook Flash for older model phones 2 Caller A dials Caller C s number then or wait for 4 seconds 3 If Caller C answers call then Caller A presses flash to bring Parties B amp C into conference 4 If Caller C does not answer the call Caller A can press flash to resume call with Caller B Grandstream Networks Inc GXW 400x User Manual Page 16 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP CALL FEATURES The GXW 400x supports the traditional telephony features available in a PBX as well as additional advanced telephony features TABLE 6 CALL FEATURES TABLE STAR CODE Key Call Features 30 Block CallerID for all config change 31 Send CallerID for all config change 67 Block CallerID per call 82 Send CallerID per call 50 Disable Call Waiting for all config change 51 Enable Call Waiting for all config change 70 Disable Call Waiting Per Call 71 Enable Call Waiting Per Call 72 Unconditional Call Forward Dial 72 for a dial tone Dial the forwarding number followed by Wait fo
32. ng call is from the Caller ID System Ring Tone is used for all other calls When selected but no Caller ID is configured the selected ring tone will be used for all incoming calls Default is No Default is No Incoming call will stop ringing when not picked up given a specific period of time Default is 4 seconds Default is No Use only if proxy supports 484 response This parameter controls whether the phone will send an early INVITE each time a key is pressed when a user dials a number If set to Yes an INVITE is sent using the dial number collected thus far Otherwise no INVITE is sent until the Re Dial button is pressed or after about 5 seconds have elapsed if the user forgets to press the Re Dial button The Yes option should be used ONLY if there is a SIP proxy configured and the proxy server supports 484 Incomplete Address response Otherwise the call will likely be rejected by the proxy with a 404 Not Found error This feature is NOT designed to work with and should NOT be enabled for direct IP to IP calling Sets the prefix added to each dialed number Grandstream Networks Inc GXW 400x User Manual Firmware 1 0 0 28 Page 23 of 32 Last Updated 1 2007 Use as Dial Key Subscribe for MWI Send Anonymous Special Feature Preferred Vocoder G723 Rate iLBC Frame Size iLBC Payload type G726 16 Payload type G726 24 Payload type G726 32 Payload type G72
33. nnections of the public switched telephone network PSTN The basic steps involved in originating an IP Telephony call are conversion of the analog voice signal to digital format and compression translation of the signal into Internet protocol IP packets for transmission over the Internet or other packet switched networks the process is reversed at the receiving end The terms IP Telephony and Internet Telephony are often used to mean the same however they are not 100 per cent interchangeable since Internet is only a subcase of packet switched networks For users who have free or fixed price Internet access IP Telephony software essentially provides free telephone calls anywhere in the world However the challenge of IP Telephony is maintaining the quality of service expected by subscribers Session border controllers resolve this issue by providing quality assurance comparable to legacy telephone systems IVR IVR is a software application that accepts a combination of voice telephone input and touch tone keypad selection and provides appropriate responses in the form of voice fax callback e mail and perhaps other media Grandstream Networks Inc GXW 400x User Manual Page 30 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Gin Innovative IP MTU A Maximum Transmission Unit MTU is the largest size packet or frame specified in octets eight bit bytes that can be sent in a packet or frame based network such as the Internet The maximu
34. nrnnn 7 Application Two GXW 400x FXS Gateway Configuration No PBX Scenario Hoi 7 Application Three GXW 400x amp GXW 400x Scenario Toll Free Calling Between Locations 8 GXM 400X FEATURES sne eee 8 SOFTWARE FEATURES OVER VIEW 65 iids085005e000ssisdeosdeaveassdosdceedeaceees odGensdesveaseesccdeosdeaveacsdocceeesdeavedosdolcedessedoanedsscduesies 8 HARDWARE SPECIFICATION hear sss305d0cceassssev0000ee Cedevessasians Cosvsavsdeivoaceseasducedesitedsvds sgdeuededeeaes socddeesgesvesveeeccdecsdea eacddoueeesds 10 USING THE WEB CONFIGURATION PAGES reraauvnnnnnnnnnnnnnnnnnnnunnnnnnnunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnn 11 QUICK END USER CONFIGURATION esvanorvrrrvvvnrnnnnrrsrrnnvnrrssnnvrrsnnnnrrrsnnnnssssnnversnnnnessennnnrsssnnesrsnnrsesssnnnnssssnarsssnnrsesssnnnn 11 CONFIGURING THE GX W 400X errrvrrrrernannrvrrrnrsressnnrnrrenssersennrnrrenssrsssnsnnrrnnsessnensnnrnrnenssennannrnnsenssnessnnnnrsenssesnensnnnsenene 11 IMPORTANT SETTINGS rorernreernennnnrrvnsnrsnenannrnnnenssnensnnrnrsenssesnennrnnsenserssnnannrsensnssnennnnrnnnenssennannrnnsenssnensnennrsenssennenennnsenene 11 ER ll DIMF VETO EE 12 Preferred VOCODER Codec nenian e anr a ae near Se EE E dE 12 BASIC OPERATIONS am 13 UNDERSTANDING GXW VOICE Pp OoMpTg 13 PLACING PHONE CAL 14 Calling phone or extension gumberg vern nernarenarrnnrsnsrsnsssnnrsnsesnesnnenn 14 Direct TE 14 Examples of Direct IP Calls E 15 Call FOLD EE 15 Cal NNN 15 Call Transfer mese
35. og Level Select the GXVW 400x to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events 1 3 4 5 6 7 8 9 1 0 product model version on boot up INFO level NAT related info INFO level sent or received SIP message DEBUG level SIP message summary INFO level inbound and outbound calls INFO level registration status change INFO level negotiated codec INFO level Ethernet link up INFO level SLIC chip exception WARNING and ERROR levels memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components GS LOG device MAC address error code error message Example May 19 02 40 38 192 168 1 14 GS LOG 00 0b 82 00 a1 be 000 Ethernet link is up TABLE 10 FXS PORTS CONFIGURATION DEFINITIONS FXS Port FXS Port Number SIP User ID User account information provided by VolP service provider ITSP Usually in the form of digit similar to phone number or actually a phone number Authenticate ID SIP service subscriber s Authenticate ID used for authentication Can be identical to or different from SIP User ID Password SIP service subscriber s account password for GXW 400x to register to SIP servers of ITSP Name Name Profile ID Select the corresponding Profile ID 1 2 Grandstream Networks Inc GXW 400x User Manual Page 2
36. ol is an electronic system found in many types of devices Its purpose is to control the gain of a system in order to maintain some measure of performance over a changing range of real world conditions ARP Address Resolution Protocol is a protocol used by the Internet Protocol IP RFC826 specifically IPv4 to map IP network addresses to the hardware addresses used by a data link protocol The protocol operates below the network layer as a part of the interface between the OSI network and OSI link layer It is used when IPv4 is used over Ethernet ATA Analogue Telephone Adapter Covert analogue telephone to be used in data network for VoIP like Grandstream HT series products CODEC Abbreviation for Coder Decoder It s an analog to digital A D and digital to analog D A converter for translating the signals from the outside world to digital and back again CNG Comfort Noise Generator generate artificial background noise used in radio and wireless communications to fill the silent time in a transmission resulting from voice activity detection DATAGRAM A data packet carrying its own address information so it can be independently routed from its source to the destination computer DECIMATE To discard portions of a signal in order to reduce the amount of information to be encoded or compressed Lossy compression algorithms ordinarily decimate while sub sampling DECT Digital Enhanced Cordless Telecommunications A standard developed by
37. party conferencing and direct IP IP Calling This IP Analog Gateway is very easy to manage and scalable specifically designed to be an easy to use and affordable VoIP solution for the small medium business or enterprise Gateway GXW 400x Overview The new GXW 400x series has a compact and quiet design no fans and offers superb audio quality rich feature functionality strong security protection and good manageability It is auto configurable remotely manageable and scalable The GXW 400x features 4 or 8 port FXS interface for analog telephones dual 10M 100Mbps network ports with integrated router PSTN life line in case of power failure and an RS232 serial port for administration In addition it supports 2 SIP account profiles caller ID for various countries regions T 38 fax 1 or 2 stage dialing flexible dialing plans security protection SIPS TLS comprehensive voice codecs including G 711 a u law G 723 1 G 726 G 728 G 729A B E and iLBC Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty e This document is contains links to Grandstream GUI Interfaces Please remember to download these examples http www grandstream com user_manuals GUI GUI_GXW400x rar for your reference e This document is subject to change without notice The latest electronic version of this u
38. r dial tone and hang up dial tone indicates successful forward 73 Cancel Unconditional Call Forward Dial 73 and wait for dial tone then hang up 87 Blind Transfer 90 Busy Call Forward Dial 90 for a dial tone Dial the forwarding number followed by 4 Wait for dial tone then hang up 91 Cancel Busy Call Forward dial 91 Wait for dial tone Hang up KE Delayed Call Forward Dial 92 for a dial tone Dial the forwarding number followed by Wait for dial tone then hang up 93 Cancel Delayed Call Forward Dial 93 for a dial tone then hang up Flash Hook If user hears call waiting beep flash hook will switch to the new incoming call Also used to switch to a new channel for a new call PSTN PASS THROUGHILIFE LINE The RJ 11 line jack on the GXW 400x side functions as a pass through jack when the GXW 400x is out of power The pass through life line enables the user to use the analog phone for PSTN calls directly without using an access code T 38 FAX SUPPORT GXW 400x supports fax in two modes 1 T 38 Fax over IP and 2 fax pass through T 38 is the preferred method because it is more reliable and works well in most network conditions If the service provider supports T 38 please use this method by selecting T 38 as fax mode default If the service provider does not support T 38 pass through mode may be used Grandstream Networks Inc GXW 400x User Manual Page 17 of 32 Firmware
39. ron nara EE N E Eed DEER 15 3 Way EE 16 CALE FEATURES se 17 PSTN PASS Tpopocenilmgmg tert rS SEEE ESSEE PESES EEEE ES SEEE ESSEE ESSES reres seese eee 17 T38 FAX SUPPORT sinian eer a aeaa a e E os aaao a TEESE EEA E EEE iei EAEE ERRE isei 17 END USER CONFIGURATION 2 seende anean a a ra Eaa aao aasit 18 ADVANCED USER SETTINGS ccccsesssccsececeessssececececeeseseaeceeccsesenssaeseeececseuaseceeececeesesaeceeeceesesaaseeeeeecseneasaeeeeeeseneaaeea 19 FIGURE 3 SCREENSHOT OF ADVANCED USER CONFIGURATION cscsssssseseceesessseeceeccecsesseaeceeececsessaeeeeececeessaeeeeess 19 SAVING THE CONFIGURATION CHANGES ararvrerenvrrenrenvrnsersvvnnsernrressennnnesssvvnnsennrneneevvnnsessnvensennrnesssnvnnssssnvenssnnrnesssnnnnsee 25 FIGURE 4 SCREEN SHOT OF SAVE CONFIGURATION PAGE cccccccessssceceessececsssceceesseeeceessececssseececsseeecessseecenteaeeeesaa 25 REBOOTING FROM REMOTE eeananorornvnreeenannrnrnenvsrenennrnrnenssensennnnnnenessesenennrnenssnenennnnnsensnennnnannrnensneneenannnnnnenennensnnrnensnsnnen 25 FIGURE 5 SCREEN SHOT OF REBOOTING DAG 25 FIRMWARE UPGRADE Hussein een Gea 26 UPGRADE THROUGH HIT 26 UPGRADE THROUGH TEILEN 26 NO EOCal TETP EE 27 RESTORE FACTORY DEFAULT BETTINGEN 28 GLOSSARY OF TERMS sa ST 29 Grandstream Networks Inc GXW 400x User Manual Page 2 of 32 Firmware 1 0 0 28 Last Updated 1 2007 Gin Innovative IP TABLE OF FIGURES GXW 400x User Manual FIGURE 1 DIAGRAM OF GXW 400X BACK DAME 5 FIGURE
40. s from 96 to 127 Default value is 100 Range is from 96 to 127 Default value is 103 Range is from 96 to 127 Default value is 102 Range is from 96 to 127 Default is No T 38 Auto Detect FolP by default or Pass Through must use codec PCMU PCMA Select either Fixed or Adaptive based on network conditions Select Low Medium or High based on network conditions Dependent on standard phone type and location e Bellcore Telcordia e ETSI DTMF e ETSI FSK e SIN 227 BT NTT Japan Grandstream Networks Inc GXW 400x User Manual Firmware 1 0 0 28 Page 24 of 32 Last Updated 1 2007 ndstream Innovative IP Voice amp Video Polarity Reversal Default is No If set to Yes polarity will be reversed upon call establishment and termination Hook Flash Time period when the cradle is pressed Hook Flash to simulate FLASH To timing prevent unwanted activation of the Flash Hold and automatic phone ring back adjust this time value Gain Handset volume adjustment RX is for receiving volume TX is for transmission volume Default values are 0dB for both parameters Loudest volume 6dB Lowest volume 6dB Call Progress Configure ring or tone frequencies according to preference By default tones are Ring Tones set to North American frequencies Frequencies should be configured with known values to avoid uncomfortable high pitch sounds SAVING THE CONFIGURATION CHANGES Once a change is made press the
41. s that use TCP IP DHCP can be used to automatically assign IP addresses to deliver TCP IP stack configuration parameters such as the subnet mask and default router and to provide other configuration information such as the addresses for printer time and news servers ECHO CANCELLATION Echo Cancellation is used in telephony to describe the process of removing echo from a voice communication in order to improve voice quality on a telephone call In addition to improving quality this process improves bandwidth savings achieved through silence suppression by preventing echo from traveling across a network There are two types of echo of relevance in telephony acoustic echo and hybrid echo Speech compression techniques and digital processing delay often contribute to echo generation in telephone networks H 323 A suite of standards for multimedia conferences on traditional packet switched networks HTTP Hyper Text Transfer Protocol the World Wide Web protocol that performs the request and retrieve functions of a server IP Internet Protocol A packet based protocol for delivering data across networks IP PBX IP based Private Branch Exchange IP Telephony Internet Protocol telephony also known as Voice over IP Telephony A general term for the technologies that use the Internet Protocol s packet switched connections to exchange voice fax and other forms of information that have traditionally been carried over the dedicated circuit switched co
42. se port_value 2 for RTP and port value 3 for its RTCP The default value is 5004 Used for call transfer incase server requires this setting Grandstream Networks Inc GXW 400x User Manual Firmware 1 0 0 28 Page 22 of 32 Last Updated 1 2007 DTMF Payload Type DTMF in audio DTMF via RTP DTMF via SIP INFO Send Flash Event Enable Call Features Off Hook Auto Dial Proxy Require Use NAT IP Distinctive Ringtone Disable Call Waiting Disable Call Waiting Tone Ring Timeout No Key Entry Timeout Early Dial Dial Plan Prefix Gin Innovative IP Sets the payload type for DTMF using RFC2833 Send DTMF as inband in audio Send DTMF via RTP According to RFC 2833 Send DTMF via SIP INFO message Default is NO If set to yes flash will be sent as DTMF event Default is No If set to Yes Call Forwarding amp Do Not Disturb are supported locally Allows the user to configure a User ID or extension number to be automatically dialed upon off hook Only the user part of a SIP address needs to be entered here The phone will automatically append the and the host portion of the corresponding SIP address SIP Extension to notify SIP server that the unit is behind the NAT Firewall NAT IP address used in SIP SDP message Default is blank CustomRing Tone 1 to 3 with associate Caller ID when selected if Caller ID is configured then the device will ONLY uses this ring tone when the incomi
43. ser manual is available for download from the following location http www grandstream com user_manuals GXW400x_userManual pdf e Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Grandstream Networks Inc GXW 400x User Manual Page 4 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GC Innovative IP Voice amp Video CONFIGURE YOUR GXW 400x Connecting your GXW 400x is easy Before you begin please verify the contents of the GXVW 400x package EQUIPMENT PACKAGING Unpack and check all accessories Equipment includes e one 12V universal power adapter e one Ethernet cable e one device unit CONNECT THE GXW 400x Managing the GXW and connecting the unit to the VolP network is very simple Follow these four 4 steps to connect your GXW to the Internet and access the unit s configuration pages The GUI pages will guide you through the remaining steps to set up your gateway Examples of the GUI Interfaces can be downloaded from http www grandstream com user_manuals GUI GUI_GXW400x rar FIGURE 1 DIAGRAM OF GXW 400x BACK PANEL GXW 400x CONSOLE xs FXS2 Fxsd Fuss FxSS rang FXS7 Ess ZS seseseg Power Console EE FXS LAN WAN Supply Connection Ports RJ 45 Ethernet PC Ports connection TABLE 1 DEFINITIONS OF THE GXW CONNECTORS LAN or PC PC can be conn
44. tone pairs used on telephone terminals for dialing using in band signaling The standards define 16 tone pairs 0 9 and A F although most terminals support only 12 of them 0 9 and Grandstream Networks Inc GXW 400x User Manual Page 29 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP FQDN Fully Qualified Domain Name A FQDN consists of a host and domain name including top level domain For example www grandstream com is a fully qualified domain name www is the host Grandstream is the second level domain and and com is the top level domain FXS Foreign eXchange Office An FXS device can be an analog phone answering machine fax or anything that handles a call from the telephone company like AT amp T They should also operate the same way when connected to an FXS interface e An FXS interface will accept calls from FXS or PSTN interfaces All countries and regions have their own standards e FXS is complimentary to FXS and the PSTN FXS Foreign eXchange Station An FXS device has hardware to generate the ring signal to the FXS extension usually an analog phone e An FXS device will allow any FXS device to operate as if it were connected to the phone company This makes your PBX the POTS PSTN for the phone e The FXS Interface connects to FXS devices by an FXS interface of course DHCP The Dynamic Host Configuration Protocol DHCP is an Internet protocol for automating the configuration of computer
45. vacsesavaseseeesecaesesaaeaees 20 TABLE 10 FXS PORTS CONFIGURATION DEFINITIONS rrvrsrsverevavrnveverrnrsverevevrnnevenesnnveresrenerevavrrnevenesnrrerevennnne 21 TABLE TT PROFILE PAGE DEFINITIONS E 22 CONFIGURATION GUI INTERFACE EXAMPLES GXW 400x User Manual http www grandstream com user_manuals GUI GUI_GXW400x rar SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE SCREENSHOT OF FXS PORTS CONFIGURATION LOGIN PAGE SCREENSHOT OF PROFILE 1 CONFIGURATION PAGE SCREENSHOT OF PROFILE 2 CONFIGURATION PAGE SCREENSHOT OF STATUS CONFIGURATION LOG IN PAGE Oa RR WN gt Grandstream Networks Inc GXW 400x User Manual Page 3 of 32 Firmware 1 0 0 28 Last Updated 1 2007 GH Innovative IP WELCOME Thank you for purchasing the Grandstream GXW 400x Analog FXS IP Gateway The GXW 400x offers an easy to manage easy to configure IP communications solution for any business with virtual and or branch locations The GXW 400x supports popular voice codecs and is designed for full SIP compatibility and interoperability with 3 party SIP providers thus enabling you to fully leverage the benefits of VoIP technology integrate a traditional phone system into a VoIP network and efficiently manage communication costs This manual will help you learn how to operate and manage your GXW FXS Analog IP Gateway and make the best use of its many upgraded features including simple and quick installation multi
46. working in NAT router mode or Bridge mode Save the setting and reboot prior to configuring the GXW WAN side HTTP If set to Yes user can access the configuration page through the WAN port Access instead of through the PC port Warning this configuration is less secure than default option Default is No Reply to ICMP on If set to Yes the GXW400x will respond to the PING command from other WAN port computers but it also is vulnerable to the DOS attack Default is No Cloned WAN MAC Enables a specific MAC address Set in Hex format Addr LAN Subnet Mask Sets the LAN subnet mask Default value is 255 255 255 0 LAN DHCP Base IP Base IP for the LAN port which functions as a Gateway for the subnet Default value is 192 168 2 1 DHCP IP Lease Time Value is set in units of hours Default value is 120 hrs 5 Days The time IP address is assigned to the LAN clients DMZ IP Forward all WAN IP traffic to a specific IP address if no matching port is used by GXW400x or defined in port forwarding Port Forwarding Forwards a matching TCP UDP port to a specific LAN IP address with a specific TCP UDP port Grandstream Networks Inc GXW 400x User Manual Page 18 of 32 Firmware 1 0 0 28 Last Updated 1 2007 ndstream Innovative IP Voice amp Video In addition to the Basic Settings configuration page the end user also has access to the Device Status page TABLE 8 STATUS PAGE DEFINITIONS MAC Address The devic
47. x Output 12V DC 1 25A UL certified 225mm L x 135mm W x 35mm H 0 29 Ibs 3 5 oz 32 104 F 0 40 C 10 90 non condensing FCC CE Grandstream Networks Inc GXW 400x User Manual Firmware 1 0 0 28 Page 10 of 32 Last Updated 1 2007 Gin Innovative IP USING THE WEB CONFIGURATION PAGES Quick END USER CONFIGURATION 1 Connect the Power to the GXW 400x unit 2 Connect an Ethernet cable between the LAN port on GXW 400x to your PC 3 Your PC will be assigned an IP address like 192 168 2 100 4 Launch web browser and type in http 192 168 2 1 at address of web browser This will connect you to the web server of GXW 400x Once this HTTP request is entered and sent from a Web browser the GXW 400x will respond with a login screen 5 Log in to the GUI using the password admin for the Advanced Configuration Page or 123 for the Basic Configuration Page CONFIGURING THE GXW 400x 1 There are six different tabs Status Basic Settings Advanced Settings Profile 1 Profile 2 and FXS Ports on the top of the screen after login To open each page click on the tab 2 Click on Profile 1 to enter your SIP Server SIP Proxy Registrar information Enter the IP Address or FQDN of the Server under SIP Server and or Outbound Proxy 3 Click on FXS ports to enter the extensions or account information You will need to fill in the following information for each extension Once the extensions are conf
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