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S4M User Guide - i

1. wIGpEZ IR ZFixmany subdouuy rub jepaqe ZAXMANLSHOCONW 15739 x123456799 ABCDEFGHI JKLMNOPQRSTUVUXYZ abcdefghi jklmnopqrstuvwxuz 13290L 002 Rev A SAM User Guide 3 7 06 Troubleshooting 105 Printer Diagnostics 4 See Figure 32 and Table 21 Inspect the test labels and determine which one has the best print quality for your application If you have a bar code verifier use it to measure bars spaces and calculate the print contrast If you do not have a bar code verifier use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test Figure 32 Bar Code Darkness Comparison ROTATED BAR CODES i UL JL MW L n5g 3102 x67 3100x MANM ANUM eb 300J enl 3I57e i dU p Ut or unl TH AE HE DELI E E TOO LIGHT d UE FM er nmE 736 suemvueer MAIL po amp CDOnDE 39 gt apes QAI XJ 3 xCODE 29 Ug m SLIGHTLY DARK LI TOO DARK MW CODE 39m LLLI 3 7 06 S4M User Guide 13290L 002 Rev A 106 Troubleshooting Printer Diagnostics Table 21 Judging Bar Code Quality Print Quality Description Too dark Labels that are too dark ar
2. 040 020_ 000 RIBBON If you are using direct thermal media the printer is waiting for ribbon to be loaded because it is incorrectly set for thermal transfer mode Set the printer for Direct Thermal mode See Set Ribbon Use on page 73 3 7 06 SAM User Guide 13290L 002 Rev A 90 Troubleshooting LCD Error Messages Table 14 LCD Error Messages Continued LCD Display Printer Condition WARMING FIEEON IH The ALERT light flashes Possible Cause Ribbon is loaded but the printer is set for direct thermal mode Recommended Solution Ribbon is not required with direct thermal media If you are using direct thermal media remove ribbon unless you are using it to protect the printhead This error message will not affect printing If you are using thermal transfer media which requires ribbon set the printer for Thermal Transfer mode See Set Ribbon Use on page 73 ALERT PAPER OUT The printer stops and the ALERT light flashes Media is not loaded or is loaded incorrectly Load media correctly Misaligned media sensor Check position of the media sensor The printer is set for noncontinuous media but continuous media is loaded Install proper media type or reset printer for current media type and perform calibration ALERT HEAD OFEHM The printer stops and the ALERT light flashes The printhead is not fully closed Close printhead c
3. 3 7 06 S4M User Guide 13290L 002 Rev A 54 Configuration Setup Mode Setup Mode After you have installed the media and ribbon and the Power On Self Test POST is complete the control panel displays PRIHTER FRERD You may now set printer parameters for your application using the control panel LCD and the buttons directly below it If it becomes necessary to restore the initial printer defaults see FEED and PAUSE Self Test on page 107 Important Certain printing conditions may require that you adjust some printing parameters such as print speed or darkness These conditions include but are not limited to printing at high speeds peeling the media the use of extremely thin small synthetic or coated labels Because these and other factors affect print quality run tests to determine the best combination of printer settings and media for your application A poor match may limit print quality or print rate or the printer may not function properly in the desired print mode Enter Setup Mode To enter Setup mode complete these steps 1 Press MENU 2 Use the left or right arrow to scroll through the parameters Leave Setup Mode You can leave Setup mode at any time As you leave Setup mode you may choose to save or discard changes that you made or you may return to where you were in Setup mode To exit Setup mode complete these steps 1 Press MENU The printer displays SALE CHANGES and activates t
4. SAM Industrial Commercial Printer User Guide a 2006 ZIH Corp The copyrights in this manual and the software and or firmware in the label printer described therein are owned by ZIH Corp Unauthorized reproduction of this manual or the software and or firmware in the label printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability This product may contain ZPL ZPL ip and ZebraLink M programs Element Energy Equalizer Circuit E 9 and Monotype Imaging fonts Software ZIH Corp All rights reserved worldwide ZebraLink and all product names and numbers are trademarks and Zebra the Zebra logo ZPL ZPL II Eltron Element Energy Equalizer Circuit and E Circuit are registered trademarks of ZIH Corp All rights reserved worldwide Datamax is a registered trademark of Datamax Corporation Intermec is a registered trademark of Intermec Technologies Corporation All other brand names product names or trademarks belong to their respective holders For additional trademark information please see Trademarks on the product CD Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries Zebra Technologies It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be
5. asana cer Xxx ERU RAE Cee ene be bee eee ee Ee EEE 98 Miscellaneous Printer Problems 00 000 cette tees 99 Printer Diagnostics 2 2 0 0 anini iien ia eee 101 Power On Self Test 000 00 ccc eee eee 101 CANCEL Self Test cssc inne pe RR ae BEAN eee PERA NEGA 102 PAUSE Self Test eaa dees oa ae a a A RO RR Deoa 103 FEED Self Test BG RA HG KG ie ae lew ER RAE RUN EROR ee 104 FEED and PAUSE Self Test else 107 Communications Diagnostics Test 000 0 eee 107 Pia Uli 6405844 64 5 oN oO Rb 4 E Y OE ed riae RC E KO 109 General Specifications llle 110 Agency Approvals hh rrr 111 Printing Specifications llli 112 Media Specifications illis 113 Ribbon Specifications 22i 114 3 7 06 S4M User Guide 13290L 002 Rev A V vi Contents A ZPLIUCONBIBAIS iuurazkkruRSUSbERRRETGT4 E EREER ER drdbREAR AS AP i eRt 115 End User License Agreement eee 117 GIOSSATY PC rr 123 j cee cee rrr 127 13290L 002 Rev A S4M User Guide 3 7 06 About This Document This section provides you with contact information document structure and organization and additional reference documents Contents Who Should Use This Document a 2 How This Document Is Organized 2 ese 2 Contacts cu Ad angoR AT 3 Web Site lu 2A 28 aa dee E diosa daup Ei Apioa dua RUE aoa uA aua Loe aua u
6. 3 5 in and up 89 mm and up 3 3 3 7 06 S4M User Guide 13290L 002 Rev A 51 52 Operations Adjust Printhead Pressure 2 If necessary adjust the pressure adjustment dials as follows If the media Requires higher pressure to print well Then Increase both dials one position Shifts left while printing Increase the outside dial setting one position or decrease the inside dial setting one position Shifts right while printing Increase the inside dial setting one position or decrease the outside dial setting one position Prints too lightly on the left side of the label Increase the inside dial setting one position Prints too lightly on the right side of the label Increase the outside dial setting one position 13290L 002 Rev A SAM User Guide 3 7 06 Configuration This section discusses printer configuration settings and instructs you how to view or change printer parameters through the control panel Contents Setup MOTEL RARE A PR PR RU REPE RU dpa 54 Enter Setup Mode re 54 Leave Setup Mode 2 re 54 Password Protection of Parameters eee 56 Printing Configuration Labels eh 58 Select a Display Language 2 les 61 Control Panel LCD Display eh 62 Password Level 1 and 2 Parameters 000 c ee eee eee eee eee 62 Password Level 3 Parameters 000 e cece eee eee eee eee 67
7. Default Value ASCII To modify this parameter Press the up or down arrow to scroll through the selections PARITY Set Parity The parity of the printer must match the parity of the host computer for accurate communications to take place Select the parity that matches the one being used by the host computer Selections NONE ODD EVEN Default Value NONE To modify this parameter Press the up or down arrow to scroll through the selections 3 7 06 S4M User Guide 13290L 002 Rev A 70 Configuration Control Panel LCD Display Table 11 Printer Parameters Password Level 3 Page 4 of 10 Parameter Explanation HOST HRHDSHRKE Set Host Handshake The handshake protocol of the printer must match the handshake protocol of the host computer for proper communications to take place Select the handshake protocol that matches the one being used by the host computer Selections ZPL APL D XON XOFF DSR DTR RTS CTS Selections EPL DTR amp XON XOF DTR XON XOFF Selections APL I XON XOFF DSR DTR RTS CTS APL I Default Value XON XOFF To modify this parameter Press the up or down arrow to scroll through the selections CONTROL CHAR Set Control Character ZPL mode only The printer looks for this two digit hexadecimal character to indicate the start of a ZPL ZPL II control instruction Note Do not use the same hexadecimal value for the control NI command and delimiter character The printer mus
8. EPL and APL I 0 Range APL D 0 64i to 0 641 when printer is set to operate in inches Default Value APL D 0 To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow FORMS ADJUST APL I mode only Adjust Label Left Position The label left position adjusts the print position horizontally on the label Positive numbers move the left edge of the image toward the center of the label by the number of dots selected while negative numbers shift the left edge of the image toward the left edge of the label Range 120 to 120 Default Value 0 To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow 3 7 06 SAM User Guide 13290L 002 Rev A 64 Configuration Control Panel LCD Display Table 10 Printer Parameters Password Levels 1 and 2 Page 3 of 5 Parameter MEDIA TYPE Explanation Set Media Type Tells the printer which type of media you are using Selections GAP NOTCH Use for non continuous web media non continuous fanfold media and tag stock CONTINUOUS Use for media that does not have divisions between labels MARK Use for non continuous black mark media Default Value GAP NOTCH To modify this parameter Press the up or down arrow to scroll through the selections SENSOR SELECT Select the Media Sensor Use the setting that gives the best
9. adhesive backing that sticks them to a liner and they are separated by gaps holes notches or black marks Tags are separated by perforations Figure 13 Non Continuous Web Media LIL 1 ZEN JU N N Figure 14 Black Mark Media Figure 15 Tag Stock 13290L 002 Rev A SAM User Guide 3 7 06 Printer Setup 27 Types of Media Table 4 Types of Media Continued Media Type How It Looks Description Non Continuous Fanfold media is folded in a zigzag pattern Fanfold Fanfold Media Pa media can have the same label divisions as non continuous roll media The divisions would fall on or near the folds Continuous Continuous media is wound on a core and is without Roll Media gaps holes notches or black marks This allows the image to be printed anywhere on the label With continuous media use the transmissive sensor so the printer can detect when the media runs out 3 7 06 SAM User Guide 13290L 002 Rev A 28 Printer Setup Ribbon Overview Ribbon Overview y 7 Note This section applies only to printers that have the Thermal Transfer option installed Ribbon is a thin film that is coated on one side with wax resin or wax resin which is transferred to the media during the thermal transfer process The media determines whether you need to use ribbon and how wide the ribbon must be When ribbon is used it must be as wide as or wider than the m
10. the Zebra version number gt tar file and the root directory Icons Used Caution Warns you of the potential for electrostatic discharge Caution Warns you of a potential electric shock situation Caution Warns you of a situation where excessive heat could cause a burn Caution Advises you that failure to take or avoid a specific action could result in physical harm to you Caution No icon Advises you that failure to take or avoid a specific action could result in physical harm to the hardware Important Advises you of information that is essential to complete a task Note Indicates neutral or positive information that emphasizes or supplements important points of the main text Example Provides an example often a scenario to better clarify a section of text Tools Tells you what tools you need to complete a given task 13290L 002 Rev A SAM User Guide 3 7 06 About This Document Document Conventions Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described A table that contains the labels and descriptions follows the graphic Figure 1 provides an example Figure 1 Sample Figure with Callouts O POWER ALERT O MENU 1 CANCEL a e nt 1 FEED button A PA D V FEED ENTER 2 CANCEL button 3
11. 13290L 002 Rev A 74 Configuration Control Panel LCD Display Table 11 Printer Parameters Password Level 3 Page 8 of 10 Parameter Explanation SENSOR PROFILE Print Sensor Profile Use the sensor profile Figure 26 to troubleshoot registration problems that may occur if the media sensor detects preprinted areas on the media or if it experiences difficulty in determining web location To adjust the sensitivity of the media and or ribbon sensors use Calibrate Media and Ribbon Sensors on page 75 Note The ribbon portion of the label appears only for printers that have the Thermal Transfer option installed Figure 26 Sensor Profile RIBBON RIBBON To select this parameter 1 Press ENTER to start this standard calibration procedure and print a media sensor profile 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 75 Control Panel LCD Display Table 11 Printer Parameters Password Level 3 Page 9 of 10 Parameter MEDIA RIBEON CALIBRATE Thermal Transfer only MEDIA CALIBRATE Direct Thermal only Explanation Calibrate Media and Ribbon Sensors Use this procedure to adjust the sensitivity of the printer s sensors In a printer that has the Thermal Transfer option installed both media and ribbon sensors are adjusted In a Direct Thermal printer no Thermal Transfer option installed only media sensors are adjusted and the LCD displays for ribbon do not appear in this
12. 7 06 SAM User Guide 13290L 002 Rev A 5 6 About This Document Document Conventions 13290L 002 Rev A SAM User Guide 3 7 06 Introduction This section shows the operational controls and location of major components used when loading media and ribbon Other features of the printer are discussed Contents External View ern 8 Control Panel les 9 Control Panel LCD 2a 10 Control Panel Buttons a 10 Control Panel Lights 2 2 s 12 Printer Media Compartment nen 13 Printer Language Modes 0 cee hne 14 Firmware Downloads a 14 New or Modified Commands a 14 Additional Printer Language Information liliis lesen 14 3 7 06 SAM User Guide 13290L 002 Rev A 8 Introduction External View External View Figure 2 shows the outside of the printer Figure 2 Exterior of Printer Front Control panel Media door Electronics cover Power switch O Off On AC power connector a A W N 13290L 002 Rev A S4M User Guide 3 7 06 Introduction 9 Control Panel Control Panel All controls and indicators for the printer are located on the control panel Figure 3 The control panel Liquid Crystal Display LCD shows the operating status and printer parameters The control panel buttons are used to control the printer operati
13. Keep the labels to use when troubleshooting printing problems The options to print these labels are located in password level 3 A configuration label lists the printer settings that are stored in configuration memory A network configuration label lists the print server settings For the correct settings print a network configuration label after the printer connects to the network Note If the printer is paused when you enter Setup mode these labels will print after you exit Setup mode and resume printing To print a printer configuration label or a network configuration label complete these steps 1 On the control panel press MENU The printer enters Setup mode and displays DHREHESS 2 Press the left arrow If a password is set for any levels the printer displays AUNANCED SETUP with the level number and the ENTER button is enabled If no passwords are set the printer displays LANGUAGE 3 What does the printer display If the printer displays Then RDURHCED SETUP 1 a Press ENTER ADJANCED SETUP 2 The printer displays PASSWORD ABG RDURHCED SETUP 3 b Use the left and right arrows to enter the password for level 3 or 4 c Press ENTER The printer displays LANGUAGE d Use the left or right arrow to scroll through the parameters until you reach PRIHT OUT RDURHCED SETUP 4 You do not need to enter a password to access this parameter Use the left or right arrow to scroll through the parameters until you reac
14. PURPOSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT INCIDENTAL CONSEQUENTIAL OR OTHER DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU WHEN LIABILITY FOR DAMAGES IS NOT ALLOWED TO BE LIMITED OR EXCLUDED IN ITS ENTIRETY ZEBRA LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR AT ZEBRA S OPTION REFUND OF THE PRICE OF THE SOFTWARE 14 Zebra Suppliers and Licensors Any release disclaimer or limitation of Zebra s liability or damages pursuant to this Agreement shall be construed in addition to Zebra s benefit also to the benefit of Zebra s suppliers licensors employees and contractors and without limiting any other defenses that such suppliers licensors employees and contractors may have you agree to release such parties from liability or damages in accordance with such release disclaimer or limitation of liability or damages to the same extent that such provisions apply to Zebra 15 Governing Law To the maximum extent permitted by law the laws of the State of Illinois U S A without reference to its conflict of laws provisions will apply to this Agreement You irrevocably agree to submit to the exclusive jurisdiction and venue of the state or federal courts in the State of Illinois in the event of any litigation involving this Agreement or the Software You agree that you shall not assert any claim that you are not subject to the jurisdiction of such courts that the venue is improper tha
15. Solution Perform the procedure in Select a Display Language on page 61 The LCD is missing characters or parts of characters The LCD may need replacing Call a service technician Changes in parameter settings did not take effect Parameters are set incorrectly 1 Set parameters and save permanently 2 Turn the printer off O and then on I A command turned off the ability to change the parameter Refer to the Programming Guide for the printer language being used or call a service technician A command changed the parameter back to the previous setting Refer to the Programming Guide for the printer language being used or call a service technician If the problem continues there may be a problem with the main logic board Call a service technician The printer stayed in Tear Off mode when I switched to Peel Off mode If you turn on the printer with the peel assembly open the printer does not recognize the take label sensor The printer cannot operate in Peel Off mode until it recognizes this sensor Close the peel assembly 2 Make sure that no labels extend past the peel off tear off bar 3 Use the control panel to set the printer to Peel Off mode and save the changes 4 Turn the printer off O and then on I The printer fails to calibrate or detect the top of the label The printer was not calibrated for the label being used Perform the calibratio
16. Specifications on page 109 This section provides the features of and specifications for the printer ZPL II Commands on page 115 This section provides the ZPL II commands that were added or changed for the SAM 13290L 002 Rev A SAM User Guide 3 7 06 Contacts About This Document Contacts You can contact Zebra Technologies Corporation at the following Web Site http www zebra com Technical Support via the Internet is available 24 hours per day 365 days per year Go to http www zebra com support The Americas Regional Headquarters Zebra Technologies International LLC 333 Corporate Woods Parkway Vernon Hills Illinois 60061 3109 U S A T 1 847 793 2600 Toll free 1 800 423 0422 F 1 847 913 8766 Regional Headquarters Zebra Technologies Europe Limited Zebra House The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK T 44 0 1494 472872 F 44 0 1494 450103 Asia Pacific Regional Headquarters Zebra Technologies Asia Pacific LLC 16 New Industrial Road 05 03 Hudson TechnoCentre Singapore 536204 T 65 6858 0722 F 65 6885 0838 Technical Support T 1 847 913 2259 F 1 847 913 2578 Hardware hwtsamerica zebra com Software swtsamerica zebra com Europe Africa Middle East and India Technical Support T 44 0 1494 768298 F 44 0 1494 768210 Germany Tsgermany zebra com France Tsfrance zebra com Spain Portugal T
17. User Guide 3 7 06 End User License Agreement 119 10 Export Restrictions You agree that you will not export or re export the Software any part thereof or any process or service that is the direct product of the Software the foregoing collectively referred to as the Restricted Components to any country person or entity subject to U S export restrictions You specifically agree not to export or re export any of the Restricted Components 1 to any country to which the U S has embargoed or restricted the export of goods or services which currently include but are not necessarily limited to Cuba Iran Iraq North Korea Sudan and Syria or to any national of any such country wherever located who intends to transmit or transport the Restricted Components back to such country ii to any person or entity who you know or have reason to know will utilize the Restricted Components in the design development or production of nuclear chemical or biological weapons or iii to any person or entity who has been prohibited from participating in U S export transactions by any federal agency of the U S government You warrant and represent that neither the U S Commerce Department Bureau of Export Administration nor any other U S federal agency has suspended revoked or denied your export privileges Contractor Manufacturer is Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills Illinois 60061 11 Accessing Services U
18. are still having problems see Contacts on page 3 for customer support information 13290L 002 Rev A SAM User Guide 3 7 06 LCD Error Messages Troubleshooting 89 LCD Error Messages The LCD displays messages when there is an error See Table 14 for LCD errors the possible causes and the recommended solutions LCD Display Printer Condition RLERT RIBBON OUT The printer stops and the ALERT light flashes Table 14 LCD Error Messages Possible Cause In thermal transfer mode ribbon is not loaded or incorrectly loaded Recommended Solution Load ribbon correctly In thermal transfer mode the ribbon sensor is not detecting ribbon that is loaded incorrectly Load ribbon correctly 2 Calibrate the sensors See Calibrate Media and Ribbon Sensors on page 75 In thermal transfer mode media is blocking the ribbon sensor Load media correctly 2 Calibrate the sensors See Calibrate Media and Ribbon Sensors on page 75 In thermal transfer mode the printer did not detect the ribbon even though it is loaded correctly 1 Print a sensor profile See Print Sensor Profile on page 74 The ribbon out threshold marked by the word RIBBON is likely too high above the black area that indicates where the ribbon is detected 2 Calibrate the sensors or load printer defaults See Calibrate Media and Ribbon Sensors on page 75 or Load Factory Defaults on page 72 RIBBON 080 060
19. continuous or mark See Set Media Type on page 64 Incorrect sensor being used for the media type Manually select the correct sensor to use See Select the Media Sensor on page 64 Dirty platen roller Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 81 Auto Calibrate failed Improperly loaded media or ribbon Ensure that media and ribbon are loaded correctly The sensors could not detect the media or ribbon Manually calibrate the printer see Calibrate Media and Ribbon Sensors on page 75 Sensors dirty or media improperly positioned for the sensors to detect Ensure that the sensors are clean and that media is positioned properly 13290L 002 Rev A SAM User Guide 3 7 06 Communications Problems Troubleshooting Communications Problems 97 Table 18 identifies problems with communications the possible causes and the recommended solutions Problem A label format was sent to the printer but was not recognized Table 18 Communications Problems Possible Cause The communication parameters are incorrect Recommended Solution Check the printer driver or software communications settings if applicable If you are using serial communication make sure you are using the correct communication cable See RS 232 Serial on page 20 for basic cabling information If a driver is used check the drive
20. direct thermal mode To remove used ribbon complete these steps 1 Caution Do not cut the ribbon directly on the ribbon take up spindle Doing so may damage the spindle If the ribbon has not run out cut or break it before the ribbon take up spindle 1 13290L 002 Rev A SAM User Guide 3 7 06 Operations 47 Load Ribbon 2 To loosen the ribbon squeeze it against the ribbon take up spindle tension blades 1 At the same time turn the ribbon take up spindle release knob counterclockwise 2 The tension blades collapse into the ribbon take up spindle loosening the ribbon 3 Slide the used ribbon off of the ribbon take up spindle and discard 3 7 06 S4M User Guide 13290L 002 Rev A 48 Operations Calibrate the Printer Calibrate the Printer Auto Calibration By default the printer automatically calibrates on power up or when the printhead is closed During auto calibration the printer determines the label length and sensor settings The results of the auto calibration are stored in the printer s memory and are retained even if printer power is removed These parameters remain in effect until the next calibration is performed Manual Calibration Perform a media and ribbon sensor calibration to reset the sensitivity of the sensors so the media and ribbon are detected more accurately If you change the type of ribbon or media your printer may operate better if you perform this calibration Fo
21. exiting Setup mode Range 2 to 6 IPS Default Value ZPL APL I 2 IPS Default Value EPL APL D 6 IPS To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow PRIHT WIDTH Set Print Width ZPL mode only Print width determines the printable area across the width of the label Important Setting the width too narrow can result in portions of the label not being printed on the media Setting the width too wide wastes formatting memory and can cause printing off the label and on the platen roller This setting can affect the horizontal position of the label format if the image was inverted using the POI ZPL II command Range 2 to 832 for 8 dots mm 2 to 1248 for 12 dots mm Default Value 832 for 8 dots mm 1248 for 12 dots mm To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow COMPAT MODE Set APL D Compatibility Mode APL D mode only Sets compatibility with DPL printers Selections ON OFF Default Value OFF To modify this parameter Press the up or down arrow to scroll through the selections CONTROL CODES Set APL D Control Codes APL D mode only Selections STANDARD MAINFRAME Default Value STANDARD To modify this parameter Press the up or down arrow to scroll through the selections 3 7 06 S4M User Guide 13290L 002 Rev A 66 Configuration Control Pane
22. media complete these steps 4 2 Insert the fanfold media through the fanfold media slot on the rear of the printer 1 Flip down the media supply guide 3 Drape the media over the media supply hanger SS 4 Flip up the media supply guide and then slide it in until it touches but does not restrict the edge of the media b SSS 5 Continue with the media loading procedure for the desired print mode 13290L 002 Rev A S4M User Guide 3 7 06 Operations 35 Load Media in Tear Off Mode Load Media in Tear Off Mode Figure 17 shows roll and fanfold media loaded in Tear Off mode which is the default print mode Figure 17 Tear Off Mode Roll Media Fanfold Media 1 Printhead assembly 5 Dancer 2 Transmissive sensor 6 Media guide 3 Media supply guide 7 Printhead release latch 4 Media supply hanger 8 Printed label To load media in Tear Off Mode complete these steps 1 Set the printer to Tear Off mode See Select the Label Removal Method on page 64 for instructions 2 Insert media into the printer See Insert Media into the Printer on page 33 for instructions 3 7 06 SAM User Guide 13290L 002 Rev A 36 Operations Load Media in Tear Off Mode 3 Press the printhead release latch to open the printhead assembly Lift the printhead until it latches open 4 Slide out the media guide 5 Feed the media under the dance
23. memory is available to store the bitmap created OUT OF MEMORY BUILDING FORMAT Building Format Label is too complex OUT OF MEMORY STORING FORMAT Storing Format Format is too large to fit in available memory OUT OF MEMORY STORING GRAPHIC Storing Graphic The graphic image is too large to fit in available memory OUT OF MEMORY STORIMG FONT Storing Font Not enough memory available to store the font command to the printer to display the amount of free memory Then redesign the graphic format to fit available memory or remove items from memory to create more space Press PAUSE to skip the formatting step in process and proceed to the next step With the printer paused press CANCEL The printer skips the current label formatting process and goes to the next label Turn the printer off O and then on 1 to clear the printer s memory 13290L 002 Rev A SAM User Guide 3 7 06 Print Quality Problems Troubleshooting Print Quality Problems Table 16 identifies problems with print quality the possible causes and the recommended solutions Table 16 Print Quality Problems Problem Possible Cause Recommended Solution General print quality The printer is set at the For optimal print quality set the print speed to issues incorrect print speed the lowest possible setting for your application via control panel the driver or the software See Adjust Print
24. procedure Important This procedure must be followed exactly as presented All of the steps must be performed even if only one of the sensors requires adjustment You may press the left arrow at any step in this procedure to cancel the procedure How to select this parameter 1 Press ENTER to start the calibration procedure The LOAD BACKIHG REMOVE RIBBON prompt displays Open the printhead Remove approximately 8 in 203 mm of labels from the backing and pull the media into the printer so that only the backing is between the media sensors Remove the ribbon 1f used 5 Press the right arrow to continue The message CALIERATING PLEASE WAIT displays The printer adjusts the scale gain of the signals that it receives from the media and ribbon sensors On the sensor profile this essentially corresponds to moving the peak of the graph up or down to optimize the readings for your application FELOAD ALL displays Reload the media and ribbon if used Close the printhead Press the right arrow to continue The message CALIBRATING PLEASE WAIT displays The printer does a calibration during this process the printer determines the label length To see the new readings on the new scale print a sensor profile 3 7 06 SAM User Guide 13290L 002 Rev A 76 Configuration Control Panel LCD Display Table 11 Printer Parameters Password Level 3 Page 10 of 10 Parameter Explanation LANGUAGE Select the Display Language This pa
25. results You can use the reflective sensor for most media REFLECTIVE Use with black mark media and most other media types TRANSMISSIVE Use with any media other than black mark media that does not work well with the reflective sensor To use the transmissive sensor with media that has holes or notches verify that the holes or notches pass through the sensor so that the sensor can detect them If the holes or notches do not pass through the sensor use the reflective sensor Default Value REFLECTIVE To modify this parameter Press the up or down arrow to scroll through the selections REMOVAL Select the Label Removal Method The label removal must correspond to the print mode see Print Modes on page 32 Be sure to select a label removal mode that your hardware configuration supports because some of the selections displayed are for optional printer features Selections TEAR PEEL CUTTER REWIND DELAYED CUT Default Value TEAR To modify this parameter Press the up or down arrow to scroll through the selections 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 65 Control Panel LCD Display Table 10 Printer Parameters Password Levels 1 and 2 Page 4 of 5 Parameter Explanation PRIHT SPEED Adjust Print Speed Adjusts the speed for printing a label given in whole numbers of inches per second Slower print speeds typically yield better print quality Print speed changes take effect upon
26. used reproduced or disclosed to any other parties for any other purpose without the express written permission of Zebra Technologies Corporation Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation All specifications and designs are subject to change without notice Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering specifications and manuals are correct however errors do occur Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation consequential damages including loss of business profits business interruption or loss of business information arising out of the use of the results of use of or inability to use such product even if Zebra Technologies Corporation has been advised of the possibility of such damages Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Part Number 13290L 002 Rev A Contents Contents Sagada aga AA dq dages dae Ema asks MM EueUReE iii About This Document 5 54 56465 as
27. used to provide the test labels required when making adjustments to the printer s mechanical assemblies or to determine if any printhead elements are not working Figure 30 shows a sample printout To perform a PAUSE self test complete these steps 1 Turn off O the printer 2 Press and hold PAUSE while turning on I the printer Hold PAUSE until the first control panel light turns off The initial self test prints 15 labels at the printer s slowest speed and then automatically pauses the printer Each time PAUSE is pressed an additional 15 labels print Figure 30 shows a sample of the labels Figure 30 PAUSE Test Label 1234567890123456789012345678801234567899123456789012345678301234567 S S G While the printer is paused pressing CANCEL alters the self test Each time PAUSE is pressed 15 labels print at 6 in 152 mm per second While the printer is paused pressing CANCEL again alters the self test a second time Each time PAUSE is pressed 50 labels print at the printer s slowest speed While the printer is paused pressing CANCEL again alters the self test a third time Each time PAUSE is pressed 50 labels print at 6 in 152 mm per second While the printer is paused pressing CANCEL again alters the self test a fourth time Each time PAUSE is pressed 15 labels print at the printer s maximum speed To exit this self test at any time press
28. when operating the printer in Tear Off and Applicator modes bar code A code by which alphanumeric characters can be represented by a series of adjacent stripes of different widths Many different code schemes exist such as the universal product code UPC or Code 39 black mark A registration mark found on the underside of the print media that acts as a start of label indication for the printer See continuous media calibration of a printer A process in which the printer determines some basic information needed to print accurately with a particular media and ribbon combination To do this the printer feeds some media and ribbon if used through the printer and senses whether to use the direct thermal or thermal transfer print method and if using non continuous media the length of individual labels or tags character set The set of all letters numerals punctuation marks and other characters that can be expressed by a particular font or bar code check digit A character added to a bar code symbol that indicates to the scanner that it has read the symbol correctly configuration The printer configuration is a group of operating parameters specific to the printer application Some parameters are user selectable while others are dependent on the installed options and mode of operation Parameters may be switch selectable control panel programmable or downloaded as ZPL II commands A configuration label listing all the current prin
29. you fail to comply with the terms and conditions of this Agreement Zebra may terminate this Agreement by offering you a superseding Agreement for the Software or any replacement or modified version of or upgrade to the Software and conditioning your continued use of the Software or such replacement modified or upgraded version on your acceptance of such superseding Agreement In addition either party may terminate this Agreement at any time Subject to the foregoing termination shall be effective upon notice to the other party In the event that this Agreement terminates for any reason your license to use the Software will terminate and you must immediately stop using the Software destroy all copies of the Software and all of its component parts and upon request provide an affidavit certifying your compliance with the foregoing The provisions of Sections 4 5 6 7 12 13 14 15 16 17 18 19 and 20 shall survive termination of this Agreement 9 U S Government Restricted Rights All Software provided to the U S Government pursuant to solicitations issued on or after December 1 1995 is provided with the commercial rights and restrictions described elsewhere herein All Software provided to the U S Government pursuant to solicitations issued prior to December 1 1995 is provided with RESTRICTED RIGHTS as provided for in FAR 48 CFR 52 227 19 JUNE 1987 or DFARs 48 CFR 252 227 7013 OCT 1988 as applicable 13290L 002 Rev A SAM
30. 0L 002 Rev A SAM User Guide 3 7 06 Configuration 63 Control Panel LCD Display Table 10 Printer Parameters Password Levels 1 and 2 Page 2 of 5 Parameter TERR FF Explanation Adjust Tear Off Position This parameter establishes the position of the labels over the tear off peel off bar after printing Each press of a button adjusts the tear off position by one dot row a Note The printer applies and saves the tear off setting immediately Exiting Setup mode without saving changes does not restore the previous value Range ZPL EPL APL 1 120 to 120 Default Value ZPL EPL APL I 0 Range APL D 001 to 9991 inches Om to 2537m metric Default Value APL D 1281 Note The APL D default value does not position the label over rj the tear off peel off bar This is done to work with existing DPL label formats that account for this positioning To modify this parameter Press the up arrow to increase value Press the down arrow to decrease value LABEL TOF ZPL EPL and APL D modes amp FORMS ADJUST APL I mode only Adjust Label Top Position The label top position adjusts the print position vertically on the label Positive numbers adjust the label top position farther down the label away from the printhead and negative numbers adjust the position up the label toward the printhead The displayed value represents dots Range ZPL EPL and APL I 120 to 120 Default Value ZPL
31. 90L 002 Rev A 3 7 06 SAM User Guide 42 Operations Load Media in Peel Off Mode 13 AN Caution Use the peel release lever and your right hand to close the peel assembly Do not use your left hand to assist in closing The top edge of the peel roller assembly could pinch your fingers Close the peel assembly using the peel off mechanism release lever 14 If the printer is paused the PAUSE light is blinking press PAUSE to enable printing Peeling starts automatically 13290L 002 Rev A SAM User Guide 3 7 06 Operations 43 Load Ribbon Load Ribbon Note This section applies only to printers that have the Thermal Transfer option installed The ribbon supply spindle in your printer is a dual tension variety Most applications require the spindle to be in the normal position The low tension position is recommended only when a narrow ribbon is used or if normal tension hampers the ribbon movement Always use ribbon that is wider than the media to protect the printhead from wear For direct thermal printing do not load ribbon in the printer Figure 19 Ribbon Path Printhead assembly Ribbon supply spindle Ribbon take up spindle Tension blades A w N e 3 7 06 S4M User Guide 13290L 002 Rev A 44 Operations Load Ribbon To load ribbon complete these steps 1 Set the ribbon supply spindle for normal or low tension To place the ribbon supply spindle in the normal posi
32. 90L 002 Rev A S4M User Guide 3 7 06 Printer Media Compartment Introduction Printer Media Compartment Figure 5 shows a simplified view of the media compartment of your printer Depending on installed options your printer may look slightly different Figure 5 Media Compartment Printhead assembly Ribbon supply spindle Ribbon take up spindle Media supply hanger Media supply guide Fanfold media slot Dancer assembly i NI o Ol A w N a Media guide NO Printhead release latch 10 Peel release lever 11 Present only on printers that have the Thermal Transfer option installed Peel assembly Present only on printers that have the Peel option installed 3 7 06 SAM User Guide 13290L 002 Rev A 13 14 Introduction Printer Language Modes Printer Language Modes Depending on how your printer was ordered it came from the factory with firmware that operates in or allows you to use certain commands for one of the following printer languages Zebra Programming Language ZPL Eltron Programming Language EPL Datamax Programming Language APL D Intermec Printer Language APL ITM Firmware Downloads You may download S4M firmware to the printer at any time to change from one printer language to another For the latest firmware versions and instructions for downloading them go t
33. AUSE light 12 Pause mode 10 Peel Off mode cleaning peel off assembly 84 loading media 38 peel off mode loading media 38 selecting label removal method 64 position label sensor 49 power connect to power source 24 power cord specifications 25 site selection 18 POWER light 12 Power On Self Test POST 101 print configuration label CANCEL self test 102 from control panel 58 print darkness adjustment 62 3 7 06 S4M User Guide 13290L 002 Rev A 130 Index print modes load media for different modes 32 specify label removal method 64 print position adjustment 63 print quality troubleshooting 93 print rate 65 print server options 22 parameters 77 viewing network settings 58 print speed adjustment 65 print width adjustment 65 printer components 13 printer diagnostics 101 printer interior 13 printer language modes 14 printer modes 10 printer passwords 56 printer resolution for APL I 66 printhead cleaning 81 pressure adjustment 51 printing specifications 112 product markings 111 R Real Time Clock RTC set date 71 set time 72 recycling the printer 17 reflective sensor adjustments 49 selecting 64 registration problems 96 relative humidity requirements 18 removal method for labels 64 remove used ribbon 46 report shipping damage 17 reset factory defaults 72 ribbon adhesive test 29 determining coated side 28 loading 43 ordering 3 removing 46 sc
34. HT is selected for OBTAIN IP ADDRESS Selections 0 to 255 for each field Default Value 0 0 0 0 Note Leading zeroes are not shown in the address If an IP address contains more digits than can be displayed at one time use the left or right arrows to scroll through the digits To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow CHANGE SUBHET Change the Subnet This parameter can be modified only when PERHMRHEHT is selected for OBTAIN IP ADDRESS Selections 0 to 255 for each field Default Value 0 0 0 0 Note Leading zeroes are not shown in the address If an IP address contains more digits than can be displayed at one time use the left or right arrows to scroll through the digits To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow 3 7 06 SAM User Guide 13290L 002 Rev A 78 Configuration Control Panel LCD Display Table 12 Print Server LCD Displays Parameter Explanation CHRHGE GATEWAY Change the Gateway This parameter can be modified only when PERMANENT is selected for OBTAIN IP ADDRESS Selections 0 to 255 for each field Default Value 0 0 0 0 a Note Leading zeroes are not shown in the address If an IP address contains more digits than can be displayed at one time use the left or right arrows to scroll through the digits To modify this parameter To increas
35. Parameter Explanation PRINT OUT Print Selected Labels This parameter allows you to print certain types of labels with information about the printer Selections SETTIHiZ Prints a printer configuration label See Printing Configuration Labels on page 58 FOWTS ZPL EPL APL D Prints a label that lists the available fonts in the printer including standard printer fonts plus any optional fonts Fonts may be stored in RAM Flash memory optional memory cards or font cards FORMATS ZPL EPL APL D Prints a label that lists the available formats stored in the printer s RAM Flash memory or optional memory card BARCODES ZPL only Prints a label that lists the available bar codes in the printer ALL ZPL EPL Prints labels that list the available fonts bar codes images formats and the current printer and network configurations IMAGES ZPL EPL APL D Prints a label that lists the images currently stored in the printer s RAM Flash memory or optional memory cards HETWORE ZPL only Prints a network configuration label See Printing Configuration Labels on page 58 AFLI Sl SETUP APL I only AFLI Hl SETUP APL I only AFLI FET QUAL APL I only AFLI PITCH APL I only To print labels 1 Press the up or down arrow to display label choices 2 Press ENTER to print the desired label MODULE A Set Module A Storage Device for APL D APL D mode only Selections NONE RAM 1 RAM 2 FLA
36. Procedures Clean the Peel Assembly The peel assembly which is part of the Peel Off option consists of several spring loaded rollers to ensure the proper roller pressure Clean the pinch roller and tear off peel off bar if adhesive buildup begins to affect peel performance Caution Do not use your left hand to assist in closing the Peel assembly The top edge of the Peel roller assembly could pinch your fingers AN Caution The printhead may be hot and could cause severe burns Allow the printhead to cool If adhesive buildup affects peel off performance complete these steps 1 Press the printhead release latch to open the printhead assembly 2 Lift the printhead until it latches open 3 Open the peel assembly by pivoting the module toward you 4 Remove any media backing to expose the pinch roller 13290L 002 Rev A SAM User Guide 3 7 06 Routine Maintenance 85 Cleaning Procedures 5 While manually rotating the pinch roller clean it thoroughly with the swab from the Preventive Maintenance Kit part number 47362 In place of the Preventive Maintenance Kit you may use a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 1096 Allow the solvent to evaporate 6 Use the swab to remove excess adhesive from the tear off peel off bar Allow the solvent to evaporate Important Apply minimum force when cleaning the tear off peel off bar Excessive force can caus
37. SH 1 FLASH 2 Default Value NONE To modify this parameter Press the up or down arrow to scroll through the selections 3 7 06 S4M User Guide 13290L 002 Rev A 68 Configuration Control Panel LCD Display Table 11 Printer Parameters Password Level 3 Page 2 of 10 Parameter MODULE E APL D mode only Explanation Set Module B Storage Device for APL D Selections NONE RAM 1 RAM 2 FLASH 1 FLASH 2 Default Value NONE To modify this parameter Press the up or down arrow to scroll through the selections PARALLEL COMM Set Parallel Communications Select the communications port that matches the one being used by the host computer Selections UNIDIRECTIONAL BIDIRECTIONAL Default Value UNIDIRECTIONAL To modify this parameter Press the up or down arrow to scroll through the selections PRIHT PAGE APL I mode only Print Stored APL I Page Up to 20 pages can be stored and printed Selections 0 through 19 Default Value 0 To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow PRIHT FORMAT APL I mode only Print Stored APL I Format Up to 100 formats can be stored and printed Selections 0 through 99 Default Value 0 To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow BAUD Set Baud The baud setting of the printer must match th
38. Site for the Printer a 18 Select a Surface eee 18 Provide Proper Operating Conditions 0 0 c eee eee eee 18 Allow Proper Space ll len 18 Provide a Data Source le 18 Provide a Power Source rA 18 Select a Communication Interface 1 0 elles 19 Connector Locations 19 Types of Connections 2 ln 20 Data Cable Requirements 2 ses 23 Connect the Printer to a Power Source AA 24 Power Cord Specifications s an esee 25 Types of Medias nia ete eere eee ex ere quce edu dee e dus EE owe od d 26 Ribbon Overview 0 0 0 leen 28 When to Use Ribbon 1 0 rn 28 Coated Side of Ribbon HA 28 3 7 06 SAM User Guide 13290L 002 Rev A 16 Printer Setup Before You Begin Before You Begin Review this checklist and resolve any issues before you set up or use your printer Oo Oo Unpack and Inspect the Printer Have you unpacked the printer and inspected it for damage If you have not see Unpack and Inspect the Printer on page 17 Select a Site Have you selected an appropriate location for the printer If you have not see Select a Site for the Printer on page 18 Attach a Power Cord Do you have the correct power cord for your printer If you are unsure see Power Cord Specifications on page 25 To attach the power cord and connect the printer to a power source see Connect the Printer to a Power Source
39. Speed on page 65 You may wish to perform the FEED Self Test on page 104 You are using an incorrect 1 Switch to a different type of media or ribbon combination of labels and to try to find a compatible combination ribbon for your application 2 If necessary consult your authorized Zebra reseller or distributor for information and advice The printer is set at an incorrect For optimal print quality set the darkness to the darkness level lowest possible setting for your application via the control panel the driver or the software See Adjust Print Darkness on page 62 You may wish to perform the FEED Self Test on page 104 to determine the ideal darkness setting The printhead is dirty See Clean the Printhead and Platen Roller on page 81 Wrinkled ribbon Ribbon fed through the See Load Ribbon on page 43 machine incorrectly Incorrect burn temperature Set the darkness to the lowest possible setting for good print quality See Adjust Print Darkness on page 62 Incorrect or uneven pressure Set the pressure to the minimum needed for good print quality See Adjust Printhead Pressure on page 51 Media not feeding properly Make sure that media is snug by adjusting the walking from side to side media guide or call a service technician Long tracks of Print element damaged Call a service technician missing print on several labels Wrinkled ribbon See wrinkled ribbon causes and solutions in this table Fine angular gray W
40. able 19 Ribbon Problems Problem Possible Cause Recommended Solution Broken or melted Darkness setting too high 1 Reduce the darkness setting ribbon 2 Clean the printhead thoroughly The printer does not The printer was calibrated Calibrate the printer this time using ribbon or detect when the without ribbon Later ribbon load printer defaults See Calibrate Media and ribbon runs out was inserted without the user Ribbon Sensors on page 75 or Load Factory When the FIEEON recalibrating the printer or Defaults on page 72 parameter is set to loading printer defaults AUTO the printer remains in direct thermal mode shown on the printer configuration label even though ribbon is loaded correctly in the printer The printer indicates The printer was not calibrated Perform the calibration procedure in Calibrate that ribbon is out for the label and ribbon being Media and Ribbon Sensors on page 75 even though ribbon is used loaded correctly 13290L 002 Rev A SAM User Guide 3 7 06 Miscellaneous Printer Problems Troubleshooting Miscellaneous Printer Problems 99 Table 20 identifies miscellaneous problems with the printer the possible causes and the recommended solutions Problem The LCD displays a language that I cannot read Table 20 Miscellaneous Printer Problems Possible Cause The language parameter was changed through the control panel or a firmware command Recommended
41. ace supplies with those recommended for high speed operation Misregistration skips labels The printer is not calibrated Recalibrate the printer Improper label format Use correct label format Misregistration and misprint of one to three labels The platen roller is dirty See Clean the Printhead and Platen Roller on page 81 Media does not meet specifications Use media that meets specifications Vertical drift in top of form position Normal tolerances of mechanical parts and printer modes Note A vertical drift of 4 to 6 dot rows approximately 0 5 mm is within normal tolerances 1 Calibrate the printer 2 Adjust the label top position setting See Adjust Label Top Position on page 63 The printer is out of calibration Recalibrate the printer The platen roller is dirty See Clean the Printhead and Platen Roller on page 81 13290L 002 Rev A S4M User Guide 3 7 06 Problem Vertical image or Troubleshooting Print Quality Problems Table 16 Print Quality Problems Continued Possible Cause The printer is using Recommended Solution Configure the printer for non continuous and run label drift noncontinuous labels but is calibration routine if necessary configured in continuous mode Improperly calibrated media See Calibrate Media and Ribbon Sensors sensor on page 75 The platen roller is dirty Clean the pla
42. aina EUR iea a 3 The Americas 2 3 Europe Africa Middle East and India lees 3 Asia Pacific us nananana ae S a naa ap dan a eee acne nu e x ede E S ERE 3 Document Conventions a 4 3 7 06 SAM User Guide 13290L 002 Rev A 2 About This Document Who Should Use This Document Who Should Use This Document This User Guide is intended for use by any person who needs to operate or troubleshoot problems with the printer How This Document Is Organized The User Guide is set up as follows Section Introduction on page 7 Description This section shows the operational controls and location of major components used when loading media and ribbon Other features of the printer are discussed Printer Setup on page 15 This section provides the tasks that you must complete and the issues that you must consider before you load and configure your printer Operations on page 31 This section provides the procedures for loading and calibrating the printer Configuration on page 53 This section discusses printer configuration settings and instructs you how to view or change printer parameters through the control panel Routine Maintenance on page 79 This section provides routine cleaning and maintenance procedures Troubleshooting on page 87 This section provides information about errors that you might need to troubleshoot Assorted diagnostic tests are included
43. and hold CANCEL 3 7 06 S4M User Guide 13290L 002 Rev A 104 Troubleshooting Printer Diagnostics FEED Self Test Different types of media may require different darkness settings This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications During the FEED self test labels are printed at different darkness settings at two different print speeds The relative darkness and the print speed are printed on each label The bar codes on these labels may be ANSI graded to check print quality During this test one set of labels is printed at 2 ips and another set is printed at 6 ips The darkness value starts at three settings lower than the printer s current darkness value relative darkness of 3 and increase until the darkness is three settings higher than the current darkness value relative darkness of 3 To perform a FEED self test complete these steps 1 Print a configuration label to show the printer s current settings 2 Turn off O the printer 3 Press and hold FEED while turning on I the printer Hold FEED until the first control panel light turns off The printer prints a series of labels Figure 31 at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label Figure 31 FEED Test Label MZIGSSL SPOS TE
44. bility mode 65 setting control codes 65 APL I adjust label left position 63 print settings 67 print stored format 68 print stored page 68 response format 69 set printer resolution 66 status response 69 arrow button functions 11 auto calibration 48 Index B bar codes 67 baud rate 68 before you begin setup 16 black mark media described 26 specifying 64 C cable requirements 23 calibration media and ribbon sensors 75 troubleshooting problems 96 CANCEL button CANCEL self test 102 function 11 CANCEL light 12 changing display language 61 checklist before you begin 16 troubleshooting 88 cleaning exterior of printer 80 media compartment and sensors 83 peel off assembly 84 printhead and platen roller 81 recommended cleaning schedule 80 command character 70 communication interfaces overview and location 19 types of connections 20 3 7 06 S4M User Guide 13290L 002 Rev A 128 Index communications diagnostics test overview 107 selecting hex dump mode 71 communications problems 97 components of printer 13 configuration changing password protected parameters 56 viewing printer settings 58 configuration label printing from control panel 58 printing using CANCEL self test 102 connect to power source 24 contacts 3 continuous media described 27 specifying 64 control character 70 control panel buttons 10 LCD error messages 89 LCD functions 10 l
45. bleshooting checklist 88 communications problems 97 diagnostic tests 101 LCD error messages 89 print quality problems 93 Index 131 types of media continuous roll media 27 fanfold media 27 non continuous roll media 26 U unpack the printer 17 USB 1 1 port overview 22 W web media 26 wireless print server parameters 77 viewing network settings 58 Z Zebra Programming Language ZPL KP define password 116 command character 70 control character 70 delimiter character 71 override certain commands 73 3 7 06 S4M User Guide 13290L 002 Rev A Index 132 13290L 002 Rev A SAM User Guide 3 7 06 ev Zebra Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills Illinois 60061 3109 U S A Telephone 1 847 793 2600 Facsimile 1 847 913 8766 Zebra Technologies Europe Limited Zebra House The Valley Centre Gordon Road High Wycombe Buckinghamshire HP13 6EQ UK Telephone 44 0 1494 472872 Facsimile 44 0 1494 450103 Zebra Technologies Asia Pacific LLC 16 New Industrial Road 05 03 Hudson TechnoCentre Singapore 536204 Telephone 65 6858 0722 Facsimile 65 6885 0838 Part Number 13290L 002 Rev A 2006 ZIH Corp
46. current function ofa particular button is determined by which light is illuminated next to it Figure 4 Figure 4 Example of Active Control Panel Buttons 1 FED 1 FEED active 2 Right arrow active Table 1 describes the function of each button The MENU PAUSE and FEED buttons are active when the printer is in normal operating mode 13290L 002 Rev A SAM User Guide 3 7 06 Button MENU Appearance MENU Introduction 11 Control Panel Table 1 Control Panel Buttons Function Description Enters and exits Setup mode ENTER ENTER If a parameter or option in Setup mode needs to be selected pressing ENTER selects the item This button is active only when necessary CANCEL CANCEL 63 CANCEL functions only in Pause mode Pressing CANCEL once has these effects Cancels the label format that is currently printing fno label format is printing the next one to be printed is canceled fno label formats are waiting to be printed CANCEL is ignored To clear the printer s entire label format memory press and hold CANCEL FEED m m iw Advances a blank label Ifthe printer is idle or paused the label is fed immediately Ifthe printer is printing the label is fed after printing finishes PAUSE NG e Stops and restarts the printing process or removes error messages and clears the LCD When the printer is paused the PAUSE light blinks Ifthe prin
47. e This section applies only to printers that have the Thermal Transfer option installed Ribbon must be wound with the coated side out Ribbon Specifications Ribbon width Minimum 52 in 5 mm Zebra recommends using ribbon at least as Maximum 4 3 in 109 mm wide as the media to protect the printhead from wear Standard lengths 2 1 mediatoribbonroll 984 ft 300m ratio 3 1 media to ribbon roll 1476 ft 450 m ratio Ribbon core inside diameter 1 in 25 4 mm Depending on your application you may be able to use ribbon narrower than 2 in 51 mm as long as the ribbon is wider than the media being used To use a narrower ribbon test the ribbon s performance with your media to assure that you get the desired results 13290L 002 Rev A SAM User Guide 3 7 06 A ZPL Il Commands This section provides the ZPL II commands that were added or changed for the SAM Contents KP Define Password 2 RR RR RR RR RR Rr 116 3 7 06 SAM User Guide 13290L 002 Rev A 116 ZPL Il Commands KP KP Define Password Description The KP command is used to define the password that must be entered to access the control panel switches and LCD Setup mode For more information about the password structure in this printer see Password Protection of Parameters on page 56 Format KPa b This table identifies the parameters for this format Parameters Details a mandatory fou
48. e or disassemble the Software except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation 5 Transfer Sublicense You may not transfer sublicense distribute rent lease supply market or lend the Software to any other party 6 Confidentiality You acknowledge that the Software embodies confidential information owned by Zebra and or its suppliers and licensors To the extent you have access to any such information you agree to use such information only for the authorized use of the Software You further agree not to disclose such confidential information to any other party and to use at least the same degree of care to maintain the confidential nature of such information as you use to maintain the confidentiality of your own confidential information 7 Intellectual Property All title copyrights and other intellectual property rights in and to the Software including but not limited to copyrights patents trade secrets and trademarks are owned by Zebra or its suppliers and licensors You must maintain all copyright notices on all copies of the Software All rights not expressly granted are reserved by Zebra Without prejudice to any rights or remedies Zebra may have for your violation of this Software License Zebra shall own all changes or modifications to the Software 8 Termination Without prejudice to any other rights or remedies Zebra may have Zebra may terminate this Agreement if
49. e Software covered by this EULA includes emulation libraries such emulation libraries do not work 100 correctly or cover 100 of the functionality of the printer language being emulated are offered as is AND WITH ALL FAULTS AND ALL THE DISCLAIMERS AND LIMITATIONS CONTAINED IN THIS PARAGRAPH AND THIS AGREEMENT APPLY TO SUCH EMULATION LIBRARIES 3 7 06 SAM User Guide 13290L 002 Rev A 120 End User License Agreement 13 Limitation of Liability and Damages ZEBRA DOES NOT ASSUME RESPONSIBILITY FOR ANY SPECIFIC APPLICATION OF THE SOFTWARE OR FOR COMPATIBILITY WITH OTHER SOFTWARE OR EQUIPMENT TO THE FULL EXTENT ALLOWED BY LAW ZEBRA EXCLUDES FOR ITSELF AND ITS LICENSORS AND SUPPLIERS ANY LIABILITY FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT CONSEQUENTIAL INCIDENTAL INDIRECT SPECIAL EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS DAMAGE TO GOODWILL LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ANY PRODUCTS PARTS OR SOFTWARE WHETHER BASED ON CONTRACT TORT NEGLIGENCE STRICT LIABILITY OR OTHERWISE EVEN IF ZEBRA OR ANY LICENSOR OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE MAXIMUM EXTENT AUTHORIZED BY LAW THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
50. e baud setting of the host computer for accurate communications to take place Select the value that matches the one being used by the host computer Selections 300 600 1200 2400 4800 9600 14400 19200 28800 38400 57600 115200 Default Value 9600 To modify this parameter Press the up or down arrow to scroll through the selections 13290L 002 Rev A S4M User Guide 3 7 06 Configuration 69 Control Panel LCD Display Table 11 Printer Parameters Password Level 3 Page 3 of 10 Parameter DATA BITS Explanation Set Data Bits The data bits of the printer must match the data bits of the host computer for accurate communications to take place Set the data bits to match the setting being used by the host computer Note Code Page 850 requires the data bits to be set to 8 bits Selections 7 BITS 8 BITS Default Value 8 BITS To modify this parameter Press the up or down arrow to scroll through the selections STATUS RESPONSE APL I mode only Send APL I Status Response Determines if a response is sent after inquiry commands The format is set with the RESPONSE FORMAT parameter Selections ON OFF Default Value ON To modify this parameter Press the up or down arrow to scroll through the selections RESPONSE FORMAT APL I mode only Select APL I Response Format IfSTATUS RESPONSE is set to OH this parameter determines the format of the response Selections ASCII BINARY
51. e fairly obvious They may be readable but not in spec The normal bar code bars increase in size The openings in small alphanumeric characters may fill in with ink Rotated bar code bars and spaces run together Slightly dark Slightly dark labels are not as obvious The normal bar code will be in spec Small character alpha numerics will be bold and could be slightly filled in The rotated bar code spaces are small when compared to the in spec code possibly making the code unreadable In spec The in spec bar code can only be confirmed by a verifier but it should exhibit some visible characteristics The normal bar code will have complete even bars and clear distinct spaces The rotated bar code will have complete even bars and clear distinct spaces Although it may not look as good as a slightly dark bar code the bar code will be in spec In both normal and rotated styles small alphanumeric characters look complete Slightly light Slightly light labels are in some cases preferred to slightly dark ones for in spec bar codes Both normal and rotated bar codes will be in spec but small alphanumeric characters may not be complete Too light Labels that are too light are obvious Both normal and rotated bar codes have incomplete bars and spaces Small alphanumeric characters are unreadable Note the relative darkness value and the
52. e the tear off peel off bar to bend which could have a negative effect on peel performance 7 Close the printhead assembly 3 7 06 SAM User Guide 13290L 002 Rev A 86 Routine Maintenance Cleaning Procedures 8 A Caution Use the peel release lever and your right hand to close the peel assembly Do not use your left hand to assist in closing The top edge of the peel roller assembly could pinch your fingers Close the peel assembly using the peel off mechanism release lever 9 Close the media door The printer is ready to operate 13290L 002 Rev A SAM User Guide 3 7 06 Troubleshooting This section provides information about errors that you might need to troubleshoot Assorted diagnostic tests are included Contents Troubleshooting Checklists llli 88 LCD Error Messages nn 89 Memory Errorsis fase aa dda a Sees edna RAM E S N SOROR Bess RR SURE BUR UR Ae 92 Print Quality Problems 0000 c cece eet nn 93 Calibration Problems lisse rn 96 Communications Problems eh 97 Ribbon Problems lt cq cric lle 98 Miscellaneous Printer Problems 4 A 99 Printer Diagnostics liliis nh 101 Power On Self Test eere 101 CANCEL Self Test lese 102 PAUSE Self TeSt cilio kd dee do E RIRRURERREG ERI HUS 103 FEED Self Test iiu b RE ERR RE RR ARERUEERLEqDE D NEQUE 104 FEED and PAUSE Self Test eee 107 Communications Dia
53. e the value press the up arrow To decrease the value press the down arrow CHAHGE IP PROTOCOL Change the IP Protocol Determines the method s by which the print server wired or wireless receives the IP address from the server This parameter can be modified only when AUTO SELECT is selected for OBTAIN IP ADDRESS Selections ALL GLEANING ONLY RARP BOOTP DHCP DHCP AND BOOT Default Value ALL To modify this parameter Press the up or down arrow to scroll through the selections 13290L 002 Rev A S4M User Guide 3 7 06 Routine Maintenance This section provides routine cleaning and maintenance procedures Contents LubniGaon ECCE 80 Cleaning Procedures 0 nen 80 Clean the Exterior 0 n 80 Clean the Printhead and Platen Roller liliis 81 Clean the Media Compartment and Sensors a 83 Clean the Peel Assembly nannu annann 84 3 7 06 SAM User Guide 13290L 002 Rev A 80 Routine Maintenance Lubrication Lubrication No lubrication is needed for this printer Caution Some commercially available lubricants will damage the finish and the mechanical parts if used on this printer Cleaning Procedures Important Zebra is not responsible for damage caused by the use of cleaning fluids on this printer Specific cleaning procedures are provided on the following pages Table 13 shows the recommended cleaning schedule Table 13 Recommended Clean
54. ected to ensure safety and reduce electromagnetic interference The third wire in the power cord grounds the connection Figure 11 Figure 11 Power Cord Specifications 1 AC power plug for your country This should bear the certification mark of at least one of the known international safety organizations Figure 12 2 3 conductor HAR cable or other cable approved for your country 3 IEC 320 connector This should bear the certification mark of at least one of the known international safety organizations Figure 12 4 Length x 9 8 ft 3 m Rating 10 Amp 250 VAC Figure 12 International Safety Organization Certifications NOASEO OOOMI Te ved O YOO a VOVE YAN MN CB TS o gt SH si 99 BA2 T A H jS ED INMETRO 3 7 06 S4M User Guide 13290L 002 Rev A Printer Setup Types of Media 26 Types of Media The printer can use various types of media Table 4 Zebra strongly recommends the use of Zebra brand supplies for continuous high quality printing A wide range of paper polypropylene polyester and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear Media Type Non Continuous Roll Media Table 4 Types of Media How It Looks C7 Description Roll media is wound on a core that can be in to 3 in 25 to 76 mm in diameter Labels have
55. ed The speed at which printing occurs For thermal transfer printers this speed is expressed in terms of ips inches per second Zebra offers printers that can print from 1 ips to 12 ips printhead wear The degradation of the surface of the printhead and or the print elements over time Heat and abrasion can cause printhead wear Therefore to maximize the life of the printhead use the lowest print darkness setting sometimes called burn temperature or head temperature and the lowest printhead pressure necessary to produce good print quality In the thermal transfer printing method use ribbon that is as wide or wider than the media to protect the printhead from the rough media surface registration Alignment of printing with respect to the top of a label or tag ribbon A band of material consisting of a base film coated with wax or resin ink The inked side of the material is pressed by the printhead against the media The ribbon transfers ink onto the media when heated by the small elements within the printhead Zebra ribbons have a coating on the back that protects the printhead from wear ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper printhead pressure This wrinkle can cause voids in the print and or the used ribbon to rewind unevenly This condition should be corrected by performing adjustment procedures roll media Media that comes supplied rolled onto a core usually cardboard Contrast this
56. edia being used If the ribbon is narrower than the media areas of the printhead are unprotected and subject to premature wear When to Use Ribbon Thermal transfer media requires ribbon for printing while direct thermal media does not To determine if ribbon must be used with a particular media perform a media scratch test To perform a media scratch test complete these steps 1 Scratch the print surface of the media rapidly with your fingernail 2 Did a black mark appear on the media If a black mark Then the media is Does not appear on the media Thermal transfer A ribbon is required Appears on the media Direct thermal No ribbon is required Coated Side of Ribbon Ribbon can be wound with the coated side on the inside or outside Figure 16 This printer can only use ribbon that is coated on the outside If you are unsure which side of a particular roll of ribbon is coated perform an adhesive test or a ribbon scratch test to determine which side is coated Figure 16 Ribbon Coated on Outside or Inside 0 Outside Inside 40 13290L 002 Rev A SAM User Guide 3 7 06 Printer Setup 29 Ribbon Overview Adhesive Test If you have labels available perform the adhesive test to determine which side of a ribbon is coated This method works well for ribbon that is already installed To perform an adhesive test complete these steps 1 2 3 Peel a label from its liner Press a corn
57. en Network configuration label Scroll to HETWORK Press ENTER A network configuration label prints Figure 25 An asterisk designates whether the wired or wireless print server is active If no wireless print server is installed the wireless portion of the label does not print Figure 25 Network Configuration Label Network Configuration Zebra Technologies PRINTER MODEL XXXdpi USER DEFINED TEXT WIRED PS CHECK LOAD LAN FROM IP PROTOCOL IP ADDRESS SUBNET MASK DEFAULT GATEWAY WINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERVAL BASE RAW PORT 000 000 000 000 000 000 000 000 000 000 000 000 IP PROTOCOL IP ADDRESS SUBNET MASK DEFAULT GATEWAY WINS SERVER IP TIMEOUT CHECKING TIMEOUT VALUE ARP INTERYAL BASE RAW PORT CARD INSERTED CARD MFG ID CARD PRODUCT ID MAC ADDRESS DRIVER INSTALLED OPERATING MODE ESSID 010 003 015 255 255 255 010 003 015 010 003 001 Mb s CURRENT TX RATE RECEIVE ANTENNA XMIT ANTENNA AUTH TYPE LEAP MODE ENCRYPTION MODE ENCRYPT INDEX POOR SIGNAL PREAMBLE ASSOCIATED FIRMWARE IN THIS PRINTER IS COPYRIGHTED 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 61 Select a Display Language Select a Display Language The LANGUAGE parameter is included in password level 3 and level 4 so you can easily reach the parameter to select a familiar language if you cannot read the one being displayed To cha
58. epth 18 8 in 477 mm Weight without options 27 2 lbs 12 4 kg Electrical 90 264 VAC 47 63 Hz 3 Amps 100 W Temperature Operating 40 to 104 F 5 to 40 C Storage 40 to 140 F 40 to 60 C Relative Humidity Operating 20 to 85 non condensing Storage 5 to 85 non condensing Communication Interface RS 232 CCITT V 24 serial data interface 110 to 115000 baud parity bits character 7 or 8 data bit and XON XOFF RTS CTS or DTR DSR handshake protocol required 750mA at 5 V from pins 1 and 9 USB 1 1 data interface Oneofthe following 8 bit parallel data interface supports IEEE 1284 bidirectional parallel nibble mode compliant 10 100 internal Ethernet 802 11b wireless card support 13290L 002 Rev A SAM User Guide 3 7 06 Agency Approvals Agency Approvals TEC60950 1 EN55022 Class B EN55024 EN61000 3 2 3 3 Specifications Agency Approvals Product Markings cULus CE Marking FCC B ICES 003 VCCI C Tick NOM CCC GOST R S Mark Argentina MIC BSMI 3 7 06 SAM User Guide 13290L 002 Rev A 111 112 Specifications Printing Specifications Printing Specifications Printing Specifications Print resolution 203 dots inch 8 dots mm 300 dots inch 12 dots mm Dot size 203 dpi 0 00492 in x 0 00492 in 0 125 mm x width x length 0 125 mm 300 dpi 0 0033 in x 0 0039 in 0 084 mm x 0 099 mm Maximum
59. er of the sticky side of the label to the outer surface of the roll of ribbon Peel the label off of the ribbon 4 Observe the results Did flakes or particles of ink from the ribbon adhere to the label If ink from the ribbon Then Adhered to the label The ribbon is coated on the outer surface Did not adhere to the label The ribbon is coated on the inner surface and cannot be used in this printer To verify this repeat the test on the other surface of the roll of ribbon Ribbon Scratch Test Perform the ribbon scratch test when labels are unavailable To perform a ribbon scratch test complete these steps 1 2 Unroll a short length of ribbon Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper Scratch the inner surface of the unrolled ribbon with your fingernail Lift the ribbon from the paper Observe the results Did the ribbon leave a mark on the paper If the ribbon Then Left a mark on the paper The ribbon is coated on the outer surface Did not leave a mark on the The ribbon is coated on the inner surface and cannot be paper used in this printer To verify this repeat the test on the other surface of the roll of ribbon 3 7 06 SAM User Guide 13290L 002 Rev A 30 Printer Setup Ribbon Overview 13290L 002 Rev A SAM User Guide 3 7 06 Operations Th
60. erted into the printhead connector 4 Turn on I the printer HERD ELE ERD Caution The printhead may be hot enough to cause severe AN burns Allow the printhead to cool The printer stops Caution Before touching the printhead assembly discharge any built up static electricity by touching the metal printer frame or by using an anti static wriststrap and mat The printhead is not installed The printhead data cable is not connected The printhead is bad Caution Turn off O the A printer before performing this procedure Failure to do so can damage the printhead Turn off O the printer 2 Disconnect and reconnect the data cable to the printhead 3 Ensure that the cable connector is fully inserted into the printhead connector Turn on I the printer 5 Ifthe problem persists replace the printhead 3 7 06 S4M User Guide 13290L 002 Rev A 91 Troubleshooting Memory Errors Memory Errors The memory errors in Table 15 indicate that the printer does not have enough memory to perform the function shown on the second line of the LCD Problem LCD Display OUT OF MEMORY CREATING BITMRP Table 15 Memory Errors Possible Cause Creating Bitmap The bitmap size label length width does not fit in available memory Recommended Solution You may do any of the following Press PAUSE Send a HM ZPL OUT OF MEMORY STORING BITMAP Storing Bitmap Not enough
61. f labels See Load Media in Tear Off can be torn off after printing Mode on page 35 Peel Off Use only if printer has the The liner is peeled away Peel Off option See Load from the label during Media in Peel Off Mode printing When the printed on page 38 label is removed the next label prints Start a Roll of Media Exposed media may become dirty when handled or stored To start a roll of media remove and discard one full revolution of labels or tags and any liner Labels Tag Stock Remove all labels that are held by Detach all exposed tags adhesives or tape 13290L 002 Rev A SAM User Guide 3 7 06 Operations 33 Media Loading Overview Insert Media into the Printer This section shows how to insert roll or fanfold media into the printer Fanfold media is loaded the same way as roll media except the media is stored outside of the printer See Figure 17 on page 35 for an illustration Roll Media To insert roll media complete these steps 4 2 Place the roll of media on the media supply hanger Push the roll as far back as it will go 1 Flip down the media supply guide 3 Flip up the media supply guide and then slide it in until it touches but does not restrict the edge of the roll 4 Continue with the media loading procedure for the desired print mode 3 7 06 S4M User Guide 13290L 002 Rev A 34 Operations Media Loading Overview Fanfold Media To insert fanfold
62. f such Software is in operation If you are an organization rather than an individual you may authorize personnel associated with your business to use the Software but only one person at a time on one Electronic Device at a time You agree not to duplicate or copy the Software except that you may make one back up copy for archive purposes The primary user of the Electronic Device on which installable Software is installed may also make a copy for his or her exclusive use on a portable computer so long as such Software is being used only on one Electronic Device at a time 2 Storage Network Use In the alternative you may install a copy of the Software on a storage device such as a network server used only to access and use the Software on your Electronic Devices over an internal network however you must acquire and dedicate a license for each separate Electronic Device on which the Software is accessed and used from the storage device A license for the Software may not be shared or used concurrently on different Electronic Devices 3 7 06 SAM User Guide 13290L 002 Rev A 118 End User License Agreement 3 Documentation If the Software contains documentation which is provided only in electronic form you may print one copy of such electronic documentation You may not copy the printed materials accompanying the Software 4 Limitations of Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompil
63. f the individual tests All messages during the POST display in English however if the test fails the resulting messages cycle through the international languages as well 3 7 06 S4M User Guide 13290L 002 Rev A 102 Troubleshooting Printer Diagnostics CANCEL Self Test The CANCEL self test prints a configuration label Figure 29 To perform the CANCEL Self Test complete these steps 1 Turn off O the printer 2 Press and hold CANCEL while turning on I the printer Hold CANCEL until the first control panel light turns off A printer configuration label prints Figure 29 Figure 29 Configuration Label PRINTER CONF IGURAT ION Zebra Technologies ZTC S4M 200dpi ZPL DARKNESS PRINT SPEED H 1228 01 LABEL LENGTH AUTO MAXIMUM LENGTH GAP NOTCH MEDIA TYPE NOT CONNECTE USB COMM i PARALLEL COMM SERIAL COMM AUD HOST HANDSHAKE PROTOCOL NETWORK IO HEXDUMP CONTROL PREFIX FORMAT PREFIX DELIMITER CHAR ZPL MODE MEDIA POWER YP HEAD CLOSE BACKFEED LABEL TOP LEFT POSITION REPRINT MODE LABEL LEVEL PAPER OUT RIBBON OUT PAPER GAIN RIBBON GRIN LCD ADJUST MODES ENABLED MODES DISABLED RESOLUTION FIRMWARE HARDWARE ID CONF TGURAT TON PR E ONBOARD FLASH FORMAT CONVERT NONRESET CNTR RESET CNTRi RESET CNTR2 IRMWARE IN THIS PRINTER IS COPYRIGHTED 13290L 002 Rev A S4M User Guide 3 7 06 Troubleshooting 103 Printer Diagnostics PAUSE Self Test This self test can be
64. g 49 label top position adjustment 63 printer cannot detect 99 labels did not print 97 language selection available languages 76 procedure 61 LCD error messages 89 leave Setup mode 54 left side adjustment 63 liability ii license agreement 117 load factory defaults 72 loading media Peel Off mode 38 Tear Off mode 35 loading ribbon 43 lubrication 80 manual calibration 48 media continuous roll media 27 fanfold 27 loading 32 non continuous roll media 26 ordering 3 specifications 113 specify type 64 types of media 26 media compartment cleaning 83 components 13 media door 8 media loading Peel Off mode 38 peel off mode 38 Tear Off mode 35 media scratch test 28 media sensor calibrate 75 reflective sensor adjustment 49 select sensor type 64 sensor profile 74 transmissive sensor location 49 MENU button function 11 Index 129 N navigation through parameters 54 network configuration label 58 non continuous media described 26 specifying 64 O operating conditions 18 Operating mode 10 optional print servers 22 ordering ribbon and media 3 override EPL commands 73 override ZPL commands 73 P parallel port overview 21 setting parallel communications 68 parity 69 password defaults 56 define via ZPL 116 level 1 and 2 parameters 62 level 3 parameters 67 level 4 parameters 78 PAUSE button FEED and PAUSE self test 107 function 11 PAUSE self test 103 P
65. gnostics Test llli 107 3 7 06 SAM User Guide 13290L 002 Rev A 88 Troubleshooting Troubleshooting Checklists Troubleshooting Checklists If an error condition exists with the printer review this checklist o Is there an error message on the LCD If yes see LCD Error Messages on page 89 Are noncontinuous labels being treated as continuous labels If yes see Calibrate Media and Ribbon Sensors on page 75 Is the CHECK RIBBON light on when ribbon is loaded properly or are noncontinuous labels being treated as continuous labels If yes see Calibrate Media and Ribbon Sensors on page 75 Are you experiencing problems with print quality If yes see Print Quality Problems on page 93 Are you experiencing communications problems If yes see Communications Problems on page 97 If the labels are not printing or advancing correctly review this checklist m m m Are you using the correct type of labels Review the types of label in Types of Media on page 26 Does the printhead need to be adjusted See Adjust Printhead Pressure on page 51 for more information Do the sensors need to be calibrated See Calibrate Media and Ribbon Sensors on page 75 for more information If none of the above suggestions correct the problem review this checklist m m Perform one or more of the self tests given in Printer Diagnostics on page 101 Use the results to help identify the problem If you
66. h PRIHT OUT LANGUAGE Use the left or right arrow to scroll through the parameters until you reach PRIHT QUT 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 59 Printing Configuration Labels 4 Select the type of label to print To print a Printer configuration label Then a Scroll to SETTINGS b Press ENTER A printer configuration label prints Figure 24 Figure 24 Printer Configuration Label PRINTER CONF IGURAT ION Zebra Technologies ZTC S4M 200dpi ZPL EE E E DARKNESS EGRE ES ES RE PRINT SPEED MAXIMUM LENGTH MEDIA TYPE USB COMM PARALLEL COMM SERIAL COMM a RITY HOST HANDSHAKE PROTOCOL NETWORK ID HEXDUMP CONTROL PREFIX FORMAT PREFIX DELIMITER CHAR 2PL MODE MEDIA POWER uP HEAD CLOSE BACKFEED LABEL TOP LEFT POSITION REPRINT MODE LABEL LEVEL PAPER OUT RIBBON OUT LCD ADJUST MODES ENABLED MODES DISABLED 832 87MM FULL RESOLUTION V50 13 12 FIRMWARE Nee l leeeerie HARDWARE ID Ls gene ems CONF IGURAT ION REN anan E RAM l ee ONBORRD FLASH NE a aceite sage FORMAT CONVERT Some IDLE DISPLAY PEE NEA TG ke NONRESET CNTR RESET CNTR1 ama is RESET CNTR2 NONRESET CNTR E a3eoad RAE Sx RESET CNTRi RESET CNTR2 FIRMWARE IN THIS PRINTER IS COPYRIGHTED 3 7 06 SAM User Guide 13290L 002 Rev A 60 Configuration Printing Configuration Labels To print a Th
67. hanger 12 Label To load media in Peel Off mode complete these steps 1 Set the printer to Peel Off mode See Select the Label Removal Method on page 64 for instructions 2 Insert media into the printer See nsert Media into the Printer on page 33 for instructions 13290L 002 Rev A SAM User Guide 3 7 06 Operations 39 Load Media in Peel Off Mode 3 Press the printhead release latch to open the printhead assembly 4 Lift the printhead until it latches open 5 Slide out the media guide 6 Feed the media under the dancer assembly 1 through the slot in the transmissive sensor 2 standard transmissive sensor shown and under the ribbon sensor 3 3 2 1 3 7 06 SAM User Guide 13290L 002 Rev A 40 Operations Load Media in Peel Off Mode 7 Push down the peel off mechanism release lever to open the peel assembly 13290L 002 Rev A SAM User Guide 3 7 06 Operations 41 Load Media in Peel Off Mode 10 Feed the liner over the tear off peel off bar 1 and behind the peel assembly 2 Make sure that the end of the liner falls outside of the printer 11 Push the media to the back of the transmissive sensor 1 Slide in the media guide 2 until it just touches the edge of the media JE Cc y ON E 12 Close the printhead assembly 132
68. he ENTER button 2 Do you wish to save changes that were made since you entered Setup mode Then Press ENTER The printer saves changes and exits Setup mode If you wish to Save changes 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 55 Setup Mode If you wish to Then Discard changes a Press the up or down arrow to select HO b Press ENTER The printer discards changes and exits Setup mode Return to Setup mode Press MENU or any arrow button MENU returns you to the same parameter The left arrow takes you to the previous parameter The right arrow takes you to the next parameter The up or down arrow scrolls to other options in the same parameter 3 7 06 SAM User Guide 13290L 002 Rev A 56 Configuration Password Protection of Parameters Password Protection of Parameters The printer has four levels of passwords When you enter Setup mode on the control panel only those parameters that are not password protected are displayed To see more parameters you must enter an appropriate password at the HDBIURHCED SETIF prompt After you enter a password correctly you do not have to enter it again until you leave and reenter Setup mode When you are prompted for a password enter the password for the level displayed or for a higher level Entering a higher level password will unprotect the parameters for that level and for all levels below it for example unprotecting leve
69. he USB port the previously mentioned parameters do not apply RS 232 Serial A serial communication method consisting of data and control signals available as a standard feature on most PCs and other hosts Advantages Cables and connectors are readily available from computer equipment stores and suppliers easy to connect two way communication between the host and the printer Disadvantages Slower than the parallel connection limited to 50 feet 15 24 m of cable Figure 7 Communicating Using a Serial Data Port Printer Computer Null modem adaptor if using a standard modem cable 9 pin male connector connected to printer or null modem adaptor 25 pin female connector connected to computer 9 pin female connector connected to computer Maximum cable length 50 ft 15 m OB Ww N 13290L 002 Rev A S4M User Guide 3 7 06 Printer Setup 21 Select a Communication Interface IEEE 1284 Bidirectional Parallel A common communication method available on most PCs and other hosts Advantages Fastest of the communication interfaces cables and connectors are readily available from computer equipment stores and suppliers two way communication between the host and the printer easy to connect Disadvantages Shorter recommended cable length of 6 feet 1 83 m with a maximum of length 10 ft 3 m many computers are equipped with only one
70. head assembly 2 Remove the media and ribbon 3 Using the swab from the Preventive Maintenance Kit part number 47362 wipe along the brown strip on the printhead assembly from end to end In place of the Preventive Maintenance Kit you may use a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 Allow the solvent to evaporate 4 While manually rotating the platen roller clean it thoroughly with the swab Allow the solvent to evaporate 5 Reload media and ribbon and close the printhead assembly Note If performing this procedure does not improve print quality try cleaning the 4 printhead with Save A Printhead cleaning film This specially coated material removes contamination buildup without damaging the printhead Call your authorized Zebra reseller for more information 13290L 002 Rev A SAM User Guide 3 7 06 Routine Maintenance 83 Cleaning Procedures Clean the Media Compartment and Sensors To clean the media compartment and sensors complete these steps 1 Brush or vacuum any accumulated paper lint and dust away from the media and ribbon paths 2 Brush or vacuum any paper lint and dust away from the sensors see Figure 28 Figure 28 Cleaning the Sensors Take label sensor Ribbon sensor Transmissive sensor A wI N e Reflective sensor 3 7 06 S4M User Guide 13290L 002 Rev A 84 Routine Maintenance Cleaning
71. ights 12 location 8 overview 9 parameters described 62 customer service 3 D darkness adjustment 62 data bits 69 data cable requirements 23 data source connections 19 site selection 18 default values passwords 56 resetting 72 sensor selection 64 define password 116 delimiter character 71 diagnostics 101 direct thermal mode media scratch test 28 setting through control panel 73 display language selection 61 disposal of printer 17 download firmware 14 E electrical noise 23 electronics cover 8 emulations 14 ENTER button function 11 enter Setup mode 54 error messages 89 Error mode 10 external view of printer 8 F factory defaults 72 fanfold media 27 FEED button FEED and PAUSE self test 107 FEED self test 104 function 11 FEED light 12 firmware 14 Flash memory initialization 72 font list 67 formats list 67 G gap notch 64 general specifications 110 H handshaking protocol 70 HERD COLO message 91 HERD TOO HOT message 90 hex dump mode 71 host handshake 70 humidity requirements 18 images list 67 initialize Flash memory 72 inspect for shipping damage 17 interfaces IEEE 1284 bidirectional parallel 21 print servers 22 RS 232 serial 20 USB 1 1 22 international safety organization marks 25 IP settings 77 13290L 002 Rev A SAM User Guide 3 7 06 L label length setting 66 label removal method 64 label sensor positionin
72. ing Schedule Area Method Interval Printhead Solvent Direct Thermal Mode After every roll of Platen roller Solvent media or 500 feet of fanfold media Thermal Transfer Mode After every roll of Meme sensors A bow ribbon or three rolls of media Ribbon sensor Air blow These intervals are intended as guidelines only Media path Solvent You may have to clean more often depending Ribbon pati Solvent upon your application and media Pinch roller part of Peel Off option Solvent Tear off peel off bar Solvent Once a month Take label sensor Air blow Once every six months Zebra recommends using Preventive Maintenance Kit part number 47362 In place of this kit you may use a clean swab dipped in a solution of isopropyl alcohol minimum 90 and deionized water maximum 10 Clean the Exterior You may clean the exterior surfaces of the printer with a lint free cloth and a small amount of a mild detergent if necessary Do not use harsh or abrasive cleaning agents or solvents 13290L 002 Rev A SAM User Guide 3 7 06 Routine Maintenance 81 Cleaning Procedures Clean the Printhead and Platen Roller You can minimize printhead wear and maintain print quality with regular preventive measures Over time the movement of media or ribbon across the printhead wears through the protective ceramic coating exposing and eventually damaging the print elements dots To avoid abrasion Clean the
73. is section provides the procedures for loading and calibrating the printer Note Complete the tasks and resolve the issues in Printer Setup on page 15 before operating the printer Contents Media Loading Overview 0 n 32 PrintModes een 32 Start a Roll of Media eee 32 Insert Media into the Printer llli 33 Load Media in Tear Off Mode a 35 Load Media in Peel Off Mode 00 llle 38 Load Ribbon leer 43 Remove Used Ribbon a 46 Calibrate the Printer eee 48 Auto Calibration 2 0 0 0 eee eens 48 Manual Calibration 0 0 00 a 48 Select or Adjust the Media Sensors cece eee eee eee 49 Select the Transmissive Sensor a 49 Adjust the Reflective Sensor lere 49 Adjust Printhead Pressure ete eee 51 3 7 06 S4M User Guide 13290L 002 Rev A 32 Operations Media Loading Overview Media Loading Overview The printer can print on roll or fanfold media and use different print modes for label removal Print Modes The methods for loading media for each print mode follow in this section Use a print mode that matches the media being used and the printer options available Table 5 For more information on the types of media see Types of Media on page 26 Table 5 Print Mode Options Mode When to Use Printer Action Tear Off default setting Use for most applications Each label or strip o
74. l 4 parameters also unprotects levels 1 2 and 3 The password levels and default passwords are shown in Table 7 To change the password for any level use the KP ZPL II command For more information see KP Define Password on page 116 Table 7 Password Levels and Defaults Password Features Controlled Default Password Level 4 All features including sensor adjustments For advanced use only See the and other sensitive parameters Maintenance Manual or contact technical support 3 Installation and reconfiguration The printer 1234 web page interface also uses this password 2 Label configuration operations media type 0000 unprotected label removal method label length 1 Darkness Tear Off position label top 0000 unprotected To enter a password when prompted complete these steps 1 When the printer displays RBURHCED SETUP press ENTER The printer displays PASSWORD and the number SHEE 2 Enter the four digit password for the password level displayed or for a higher level The left and right arrows change the selected digit position The up and down arrows change the value of the selected digit 3 After entering the password press ENTER If you entered a valid password additional parameters are displayed 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 57 Password Protection of Parameters E Note When you enter a password at an ADWAHCEO SETUP prompt the first parameter that
75. l LCD Display Table 10 Printer Parameters Password Levels 1 and 2 Page 5 of 5 Parameter Explanation RESOLUTIOH Set Printer Resolution for APL I APL I mode only Sets the dot size for backward compatibility with some older APL I printers Selections 5 MIL 10 MIL 15 MIL Default Value 5 MIL To modify this parameter Press the up or down arrow to scroll through the selections LEHGTH Set Maximum Label Length Maximum label length is used in conjunction with the calibration procedure The value of this setting is the maximum label length that is used during the media portion of the calibration process Only a few labels are required to set media sensors Always set the value that is at least 1 in 25 4 mm longer than the longest label to be used on the printer Selections AUTO 1 IMCH 25 4mm toz 39 INCH 991 mm Default Value AUTO To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 67 Control Panel LCD Display Password Level 3 Parameters Table 11 shows parameters in the order in which they appear when you press the right arrow after entering the Level 3 password Throughout this process press the right arrow to continue to the next parameter or the left arrow to return to the previous parameter in the cycle Table 11 Printer Parameters Password Level 3 Page 1 of 10
76. l LCD Display Table 11 Printer Parameters Password Level 3 Page 7 of 10 Parameter RIBBUH Explanation Set Ribbon Use c3 Note This parameter appears only for printers that have the Thermal Transfer option installed Specifies the printing method thermal transfer using ribbon or direct thermal no ribbon Selections YES thermal transfer mode with ribbon NO direct thermal mode no ribbon Default Value YES To modify this parameter Press the up or down arrow to scroll through the selections 2PL OVERRIDE ZPL mode only Override Certain ZPL Commands Allows the following ZPL commands to override the user printer settings MM media mode MT media type direct thermal or thermal transfer MN media non continuous or continuous Selections e NO tells the printer to ignore the listed ZPL commands YES allows the printer to accept the listed ZPL commands Default Value YES To modify this parameter Press the up or down arrow to scroll through the selections EPL OVERRIDE EPL mode only Override Certain EPL Commands Prevents the printer from accepting certain EPL commands Selections DISABLED allows the printer to accept the listed EPL commands ENABLED tells the printer to ignore the listed EPL commands Default Value DISABLED To modify this parameter Press the up or down arrow to scroll through the selections 3 7 06 SAM User Guide
77. le 10 Printer Parameters Password Levels 1 and 2 Page 1 of 5 Parameter DRREHESS ZPL APL D and APL I modes DENSITY EPL mode only Explanation Adjust Print Darkness The best darkness setting depends on a variety of factors including ribbon type labels and the condition of the printhead You may adjust the darkness for consistent high quality printing Important Set the darkness to the lowest setting that provides good print quality If the darkness is set too high the ink may smear the ribbon may burn through or the printhead may wear prematurely Note The printer applies and saves the darkness setting NI immediately Exiting Setup mode without saving changes does not restore the previous value If printing is too light or if there are voids in the printed areas increase the darkness If the printing is too dark or if there is spreading or bleeding of printed areas decrease the darkness Darkness settings also may be changed by the driver or software settings The FEED Self Test on page 104 can be used to determine the best darkness setting Because the darkness setting takes effect immediately you can see the results on labels that are currently printing Range ZPL APL D APL 1 0 0 to 30 0 Default Value ZPL APL D APL I 410 0 Range EPL 7 Default Value EPL 0 to 15 To modify this parameter Press the up arrow to increase value Press the down arrow to decrease value 1329
78. lowing conditions Temperature 40 F to 140 F 40 C to 60 C Relative humidity 5 to 85 non condensing Ship the Printer If you must ship the printer Remove any media or ribbon from the printer to avoid damaging the printer Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed Recycle the Printer This printer 1s recyclable If you must dispose of the printer do not do so in unsorted municipal waste Please recycle according to your local standards For more information see http www zebra com environment 3 7 06 S4M User Guide 13290L 002 Rev A 18 Printer Setup Select a Site for the Printer Select a Site for the Printer Consider the following when selecting an appropriate location for your printer Select a Surface Select a solid level surface of sufficient size and strength to accommodate the printer and other equipment such as a computer if necessary The choices include a table countertop desk or cart Provide Proper Operating Conditions This printer is designed to function in a wide range of environmental and electrical conditions including a warehouse or factory floor For more information on the required conditions see General Specifications on page 110 Table 3 shows the temperature and relative humidity req
79. maximum size and number of label formats that can be printed This is volatile memory that loses the stored information when power is turned off fanfold media Media that comes folded in a rectangular stack Contrast this with ro media firmware This is the term used to specify the printer s operating program This program is downloaded to the printer from a host computer and stored in FLASH memory Each time the printer power is turned on this operating program starts This program controls when to feed the media forward or backward and when to print a dot on the label stock FLASH memory FLASH memory is non volatile and maintains the stored information intact when power is off This memory area is used to store the printer s operating program In addition this memory can be used to store optional printer fonts graphic formats and complete label formats Font A complete set of alphanumeric characters in one style of type Examples include CG Times M CG Triumvirate Bold Condensed M ips inches per second The speed at which the label or tag is printed Zebra printers can print from 1 ips to 12 ips label An adhesive backed piece of paper plastic or other material on which information is printed label backing liner The material on which labels are affixed during manufacture and which is discarded or recycled by the end users liquid crystal display LCD The LCD is a back lit display that provides the user with either operating
80. n procedure in Calibrate Media and Ribbon Sensors on page 75 The printer is configured for continuous media Set the media type to noncontinuous media See Set Media Type on page 64 The driver or software configuration is not set correctly Driver or software settings produce commands that can overwrite the printer configuration Check the driver or software media related setting Non continuous labels are being treated as continuous labels The printer is configured for continuous media Set the media type to noncontinuous media See Set Media Type on page 64 The printer was not calibrated for the media being used Perform the calibration procedure in Calibrate Media and Ribbon Sensors on page 75 3 7 06 SAM User Guide 13290L 002 Rev A 100 Troubleshooting Miscellaneous Printer Problems Table 20 Miscellaneous Printer Problems Continued Problem Possible Cause Recommended Solution All lights are on but Internal electronic or firmware Call a service technician nothing displays on failure the LCD and the printer locks up The printerlocks up Main logic board failure Call a service technician while running the Power On Self Test 13290L 002 Rev A SAM User Guide 3 7 06 Troubleshooting 101 Printer Diagnostics Printer Diagnostics Self tests and other diagnostics provide specific information about the condition of the printer The self tests
81. nge the language displayed complete these steps 1 On the control panel press MENU The printer enters Setup mode Press the left arrow If a password is set for level 3 or 4 the printer displays HUVAMCEO SETUP with the level number and the ENTER button is enabled If no passwords are set for level 3 or 4 the printer displays LANGUAGE What does the printer display If the printer displays Then ADVANCED SETUP 1 la Press ENTER ADVANCED SETUP 2 The printer displays PASSWORD BABA ADVANCED SETUP b Use the left and right arrows to enter the password 4 ADVANCED SETUP for level ors c Press ENTER The printer displays LANGUAGE LANGUAGE Continue with the next step Displays in the last language selected Use the up and down arrows until you reach the language of your choice Press MENU The printer prompts you to accept changes Press ENTER to accept the language that you selected 3 7 06 S4M User Guide 13290L 002 Rev A 62 Configuration Control Panel LCD Display Control Panel LCD Display Use the LCD display on the control panel to adjust printer settings Password Level 1 and 2 Parameters Table 10 shows parameters in the order in which they appear when you press the right arrow after entering Setup mode Throughout this process press the right arrow to continue to the next parameter or the left arrow to return to the previous parameter in the cycle Tab
82. o http www zebra com firmware Note When the printer changes from one printer language to another error messages may appear on the LCD and some control panel lights may activate in error mode You may ignore these error messages and lights When the firmware download is complete reboot the printer and load printer defaults to return the printer to Operating mode New or Modified Commands See ZPL II Commands on page 115 for ZPL II commands that changed or that were added specifically for this printer Additional Printer Language Information The following manuals contain specific information about the different printer language modes Copies of these manuals are on the CD that came with your printer and at http www zebra com manuals ZPL II8 Programming Guide volumes 1 and 2 EPL2 Programming Guide APL D Reference Guide APL I M Reference Guide 13290L 002 Rev A SAM User Guide 3 7 06 Printer Setup This section provides the tasks that you must complete and the issues that you must consider before you load and configure your printer Contents Before You Begin s nn 16 Handling the Printer 2 nir rur tek be Grp TAMAAN A ORO EORR RE RR ond 17 Unpack and Inspect the Printer llli 17 Store the Printer ss NG AG NAN ANG NG UN NLA Nan od cane 17 Ship the Printer cns ups one the gee S Ra NE NG Rene MR Ded 17 Recydle the Printer i usum tan KAPAG daa NAK bag ER RUE ee eR SAN 17 Select a
83. ol Panel LCD Display on page 62 This test is controlled from the control panel LCD display See Hex Dump on page 71 Figure 33 shows a typical printout from this test Turn the printer power off O and then back on I to exit this self test and return to normal operation Note This test label prints upside down Figure 33 Communications Diagnostics Test Label FES FO394 25 AA 5E 46 53 5E 46 4F 33 39 34 2C 32 35 5E 41 41 N 18 10 FDCOOO0 4E 2C 31 38 2C 31 30 5E 46 44 28 30 30 30 30 2 9 Ce eu eu e AE SS 29 39 39 39 2D 39 39 39 39 SE 46 53 0D BA FOO 50 AAN 18 5E 46 4F 30 2C 35 30 5E 41 41 4E 2C 31 38 2C 10 FDCENTER STA 31 380 5E 46 44 43 45 4E 54 45 52 20 53 54 41 3 7 06 S4M User Guide 13290L 002 Rev A 108 Troubleshooting Printer Diagnostics 13290L 002 Rev A SAM User Guide 3 7 06 7 Specifications This section provides the features of and specifications for the printer Contents General Specifications lees 110 Agency Approvals papaanu aa puekie cha a PAA ntu cee S NA ap are RUNG E ene wie 111 Printing Specifications liliis 112 Media Specifications nna eh 113 Ribbon Specifications s nen 114 3 7 06 SAM User Guide 13290L 002 Rev A 110 Specifications General Specifications General Specifications General Specifications Height 11 6 in 295 mm Width 10 7 in 272 mm D
84. ompletely The head open sensor is not working properly Call a service technician WARNING HEAD TOO HOT The printer stops and the ALERT light flashes A Caution The printhead may be hot enough to cause severe burns Allow the printhead to cool The printhead is over temperature Allow the printer to cool Printing automatically resumes when the printhead elements cool to an acceptable operating temperature 13290L 002 Rev A SAM User Guide 3 7 06 Troubleshooting LCD Error Messages Table 14 LCD Error Messages Continued LCD Display Printer Condition Possible Cause Recommended Solution WARHING Caution An improperly connected printhead data or power cable HERD COLD AN can cause this error message The printhead may be hot enough to cause severe burns Allow the printhead to cool The printer stops and the The printhead is under ALERT light flashes temperature Continue printing while the printhead reaches the correct operating temperature If the error remains the environment may be too cold for proper printing Relocate the printer to a warmer area The printhead data cable is not properly connected Caution Turn off O the printer before performing this procedure Failure to do so can damage the printhead Turn off O the printer 2 Disconnect and reconnect the data cable to the printhead 3 Ensure that the cable connector is fully ins
85. on page 24 Connect to a Data Source Have you determined how the printer will connect to a data source usually a computer For more information see Select a Communication Interface on page 19 Select Media Do you have the correct media for your application If you are unsure see Types of Media on page 26 Select Ribbon Do you need to use ribbon and is the appropriate ribbon available if needed If you are unsure see Ribbon Overview on page 28 13290L 002 Rev A SAM User Guide 3 7 06 Printer Setup 17 Handling the Printer Handling the Printer This section describes how to handle your printer Unpack and Inspect the Printer When you receive the printer immediately unpack it and inspect for shipping damage Save all packing materials Check all exterior surfaces for damage Raise the media door and inspect the media compartment for damage to components If you discover shipping damage upon inspection Immediately notify the shipping company and file a damage report Keep all packaging material for shipping company inspection Notify your authorized Zebra reseller Important Zebra Technologies Corporation is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty Store the Printer If you are not placing the printer into immediate operation repackage it using the original packing materials You may store the printer under the fol
86. ons and to set parameters The control panel lights LEDs show the printer s operating status or indicate which control panel buttons are active Figure 3 Location of Control Panel Buttons and Lights 2 1 ALERT light POWER light LCD ENTER button MENU button Up arrow button CANCEL or Left Arrow button FEED or Right Arrow button PAUSE or Down Arrow button 0 NI g A W N e 3 7 06 S4M User Guide 13290L 002 Rev A 10 Introduction Control Panel Control Panel LCD The control panel LCD functions differently in different printer modes n Operating mode the LCD displays the printer s status sometimes in conjunction with a control panel light see Control Panel Lights on page 12 When the printer is receiving data the control panel shows the word DATA and cycles through a series of dots and spaces n Pause mode the printer stops printing temporarily n Setup mode you can use the control panel LCD to view or modify printer parameters see Control Panel LCD Display on page 62 n Error mode the LCD may display an alert or error message see LCD Error Messages on page 89 Control Panel Buttons The printer has six basic control buttons on the control panel Some of these buttons also function as navigational keys when the printer is in Setup mode The
87. or personnel and equipment safety always use an approved three conductor power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration To connect the printer to a power source complete these steps 1 Turn the printer power switch to the off O position 2 Refer to Figure 10 Plug the power cord into the AC power connector on the rear of the printer 3 Plug the other end of the power cord into a power outlet near the printer 4 Turn on I the printer Figure 10 Power Connection 1 Power switch 2 AC power connector 13290L 002 Rev A SAM User Guide 3 7 06 Printer Setup 25 Connect the Printer to a Power Source Power Cord Specifications i Caution For personnel and equipment safety always use an approved three conductor power cord specific to the region or country intended for installation This cord must use an IEC 320 female connector and the appropriate region specific three conductor grounded plug configuration Depending on how your printer was ordered a power cord may or may not be included If one is not included or if the one included is not suitable for your requirements refer to the following guidelines The overall cord length must be less than 9 8 ft 3 0 m The cord must be rated for at least 10 A 250 V The chassis ground earth must be conn
88. parallel port allowing only one IEEE 1284 bidirectional device to be connected at a time Figure 8 Communicating Using a Parallel Port Printer Computer 1 36 pin male connector attaching to printer 25 pin male connector attaching to computer 3 Maximum cable length 10 ft 3 m 3 7 06 SAM User Guide 13290L 002 Rev A 22 Printer Setup Select a Communication Interface USB 1 1 Port Communicating using the USB port see Figure 9 does not require special settings Advantages Many computers are equipped with more than one USB port allowing multiple USB devices to be connected at one time cables and connectors are readily available from computer equipment stores and suppliers two way communication between the host and the printer easy to connect Disadvantages Cable length limited to 16 4 ft 5 m Figure 9 Communicating Using a USB Port Printer Computer B male connector attaching to printer B male connector detail A male connector attaching to computer A male connector detail Maximum cable length 16 4 ft 5 m a A W N Optional Print Servers Ethernet based print servers also are available to connect your printer to a data source Both wired and wireless options are available With the ZebraNet Wireless Print Ser
89. print 203 dpi 4 09 in 104 mm width 300 dpi 4 1 in 106 mm Bar code modulus 203 dots inch 5 mil to 50 mil ep aimenyion 300 dots inch 3 3 mil to 33 mil Programmable 203 dots inch Per second Per second constant print speeds and 300 2 in 51 mm dots inch 3 in 76 mm 4 in 102 mm 5 in 127 mm 6 in 152 mm 13290L 002 Rev A S4M User Guide 3 7 06 Media Specifications Media Specifications Specifications 113 Media Specifications Label length Minimum Tear Off 0 7 in 17 8 mm Minimum Peel Off 0 5 in 12 7 mm Maximum 39 in 99 mm Label width Minimum 0 75 in 19 mm Maximum 4 5 in 114 mm Total thickness Minimum 0 003 in 0 076 mm Rneledey nen any Maximum 0 010 in 0 25 mm Maximum roll outside 3 in 76 mm core 8 in 203 mm diameter l in 25 mm core 6 in 152 mm Inter label gap Minimum 0 079 in 2mm Preferred 0 118 in 3mm Maximum 0 157 in 4mm Ticket tag notch size width x length 0 25 in x 0 12 in 6 mm x 3 mm Hole diameter 0 125 in 3mm Notch or hole position Minimum 0 15 in 3 8 mm Centered from inner Maximum 2 25 in 57 mm media edge Density in Optical Density Units ODU black mark gt 1 0 ODU Maximum media density lt 0 5 ODU Transmissive Sensor Fixed 7 16 in 11 mm from inside edge 3 7 06 S4M User Guide 13290L 002 Rev A 114 Specifications Ribbon Specifications Ribbon Specifications Not
90. print speed printed on the best test label Add or subtract the relative darkness value from the darkness value specified on the configuration label The resulting numeric value is the best darkness value for that specific label ribbon combination and print speed If necessary change the darkness value to the darkness value on the best test label See Adjust Print Darkness on page 62 If necessary change the print speed to the same speed as on the best test label See Adjust Print Speed on page 65 13290L 002 Rev A SAM User Guide 3 7 06 Troubleshooting 107 Printer Diagnostics FEED and PAUSE Self Test Performing this self test temporarily resets the printer configuration to the factory default values These values are active only until power is turned off unless you save them permanently in memory If the factory default values are permanently saved a media calibration procedure must be performed To perform a FEED and PAUSE self test complete these steps 1 Turn off O the printer 2 Press and hold FEED and PAUSE while turning on 1 the printer 3 Hold FEED and PAUSE until the first control panel light turns off The printer configuration is temporarily reset to the factory default values No labels print at the end of this test Communications Diagnostics Test Do not perform the following test until all configuration and calibration parameters have been set For configuration information see Contr
91. printhead frequently and use well lubricated thermal transfer ribbons with backings optimized to reduce friction Minimize printhead pressure and burn temperature settings by optimizing the balance between the two Ensure that the thermal transfer ribbon is as wide or wider than the label media to prevent exposing the elements to the more abrasive label material For best results clean the printhead after changing every roll of ribbon Inconsistent print quality such as voids in the bar code or graphics may indicate a dirty printhead s Note The printer can remain on while you are cleaning the printhead In this way all label formats images and all temporary parameter settings stored in the printer s internal memory are saved In addition keep the peel engaged while cleaning the platen roller media must be unloaded to do this to reduce the risk of bending the tear off peel off bar Figure 27 Cleaning the Printhead and Platen Roller 1 Printhead assembly 2 Platen roller 3 7 06 S4M User Guide 13290L 002 Rev A 82 Routine Maintenance Cleaning Procedures AN Caution The printhead may be hot and could cause severe burns Allow the printhead to cool Caution Before touching the printhead assembly discharge any built up static electricity by touching the metal printer frame or by using an anti static wriststrap and mat To clean the printhead and platen roller complete these steps 1 Open the print
92. produce sample printouts and provide specific information that helps determine the operating conditions for the printer The most commonly used are the Power On and the CANCEL self tests Important Use full width media when performing self tests If your media is not wide enough the test labels may print on the platen roller Each self test is enabled by pressing a specific control panel key or combination of keys while turning on I the printer power Keep the key s pressed until the first indicator light turns off The selected self test automatically starts at the end of the Power On Self Test 3 Note W When performing these self tests do not send data to the printer from the host f your media is shorter than the label to be printed the test label continues on the next label When canceling a self test prior to its actual completion always reset the printer by turning the printer power off O and then on I Power On Self Test A Power On Self Test POST is performed each time the printer is turned on I During this test the control panel lights LEDs turn on and off to ensure proper operation At the end of this self test only the POWER LED remains lit When the Power On Self Test is complete the media is advanced to the proper position To initiate the Power On Self Test complete these steps The POWER LED illuminates The other control panel LEDs and the LCD monitor the progress and indicate the results o
93. r communication settings for your connection A label format was sent to the printer Several labels print then the printer skips misplaces misses or distorts the image on the label The serial communication settings are incorrect Ensure that the flow control settings match Check the communication cable length See RS 232 Serial on page 20 for requirements Check the printer driver or software communications settings if applicable A label format was sent to the printer but was not recognized No printing occurs The prefix and delimiter characters set in the printer do not match the ones in the label format Verify the prefix and delimiter characters See Set Command Character on page 70 and Set Delimiter Character on page 71 for the requirements Incorrect data is being sent to the printer Ensure that the label format being used matches the operating language of the printer See Printer Language Modes on page 14 Check the communication settings on the computer Ensure that they match the printer settings If the problem continues check the label format 3 7 06 S4M User Guide 13290L 002 Rev A 98 Troubleshooting Ribbon Problems Ribbon Problems Table 19 identifies problems that may occur with ribbon the possible causes and the recommended solutions Note This section applies only to printers that have the Thermal Transfer option installed T
94. r Parameters Password Level 3 Page 6 of 10 Parameter Explanation CHANGE RTC TIME Set RTC Real time clock Time If RTC is installed this parameter allows you to set the RTC time Note The printer saves the RTC time immediately To modify this parameter 1 Press ENTER The printer displays the current RTC time 2 Modify the values as follows Press the right arrow to move to the next digit position To increase the value press the up arrow To decrease the value press the down arrow 3 Press ENTER to accept the value shown LOAD DEFAULTS Load Factory Defaults Sets all parameters back to factory defaults Important Use care when using this command All printer parameters are reset to factory values with this command If possible print a configuration label to have as a record of the printer s settings before loading defaults How to select this parameter 1 Press ENTER The printer asks ARE YOU SURE 2 To load factory defaults press ENTER to select YES To cancel press any other key INIT FLASH MEM Initialize Flash Memory This parameter allows you to erase the printer s Flash memory Important The internal Flash memory is entirely erased with this command To select this parameter 1 Press ENTER to select YES The printer asks ARE YOU SURE 2 To initialize Flash memory press ENTER To cancel press any other key 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 73 Control Pane
95. r assembly 1 through the slot in the transmissive sensor 2 standard transmissive sensor shown and under the ribbon sensor 3 32 1 13290L 002 Rev A SAM User Guide 3 7 06 Operations 37 Load Media in Tear Off Mode 6 Push the media to the back of the transmissive sensor 1 Slide in the media guide 2 until it just touches the edge of the media 7 Close the printhead assembly 8 If the printer is paused the PAUSE light is blinking press PAUSE to enable printing 3 7 06 SAM User Guide 13290L 002 Rev A 38 Operations Load Media in Peel Off Mode Load Media in Peel Off Mode This section applies only if the Peel Off option is installed Figure 18 The peel assembly consists of several spring loaded rollers to ensure the proper roller pressure Use the peel release lever and your right hand to open and close the peel assembly Doing this will keep your fingers away from the rollers A Caution Do not use your left hand to assist in closing the peel assembly The top edge of the peel roller assembly could pinch your fingers Figure 18 Peel Off Mode 1 Peel lever 7 Dancer 2 Tear off peel off bar 8 Media guide 3 Printhead assembly 9 Printhead release latch 4 Transmissive sensor 10 Label liner 5 Media supply guide 11 Peelassembly 6 Media supply
96. r digit A password of 0000 for any level disables password checking for that level and password all levels below it The printer web pages assume the Level 3 password Accepted Values Any four digit number from 0000 to 9999 Default Value Level 4 9999 Level 3 1234 Level 2 0000 Level 1 0000 b password level Accepted Values 1 2 3 4 Default Value 3 Example This example shows how to set a password of 5678 for level 3 XA KP5678 3 XZ Password Protect All Parameters To password protect all parameters send the KP ZPL II command with a password for each level Disable Passwords To disable the password protection feature for a particular level and those below it set the password to 0000 using the KP ZPL II command To reenable the password protection feature send the ZPL II command with any non zero number for a password Return to Default Passwords If you forget your passwords the printer can be returned to the default factory settings which makes the default passwords valid again Use caution when returning the passwords to their default values because this also sets all other printer parameters back to their defaults To return the printer to the default factory settings using ZPL send this command XA JUF XZ 13290L 002 Rev A S4M User Guide 3 7 06 End User License Agreement Please read the terms of this End User License Agreement the Agreement carefully The Ag
97. r instructions refer to Calibrate Media and Ribbon Sensors on page 75 13290L 002 Rev A SAM User Guide 3 7 06 Operations 49 Select or Adjust the Media Sensors Select or Adjust the Media Sensors This printer uses two types of media sensors transmissive and reflective Select the Transmissive Sensor The standard transmissive sensor Figure 21 is in a fixed position and enabled from the control panel For more information about the operation of this sensor see Select the Media Sensor on page 64 Figure 21 Transmissive Sensor 1 Standard transmissive sensor Adjust the Reflective Sensor The reflective sensor is compatible with most types of media With non continuous media the reflective sensor detects the start of label indicator the notch hole black mark or gap between die cut labels With both continuous media and non continuous media the sensor detects an out of paper condition If you have difficulties with calibration while using this sensor use the transmissive sensor see Select the Media Sensor on page 64 Position the reflective sensor in the following way directly under the notch hole or black mark with these types of labels anywhere along the width of the media if there is a gap between labels anywhere under the media for continuous media The glow of the red light through the media may help you accurately position the sensor 3 7 06 S4M User Guide 13290L 002 Rev A 50 Opera
98. r must see different characters to work properly Range 00 to FF Default Value 2C comma To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow HEXOUMP ZPL EPL APL D modes Hex Dump The hexadecimal dump mode is a troubleshooting tool for checking the interconnection between the printer and the host computer When YES is selected all data sent from the host computer to the printer prints as straight ASCII characters with the hexadecimal value below the ASCII text The printer prints all characters received including control codes such as CR carriage return A sample printout is shown in Communications Diagnostics Test on page 107 Selections NO YES Default Value NO To modify this parameter Press the up or down arrow to scroll through the selections CHANGE RTC DATE Set RTC Real time clock Date If RTC is installed this parameter allows you to set the RTC date Note The printer saves the RTC date immediately To modify this parameter 1 Press ENTER The printer displays the current RTC date 2 Modify the values as follows Press the right arrow to move to the next digit position To increase the value press the up arrow To decrease the value press the down arrow 3 Press ENTER to accept the value shown 3 7 06 SAM User Guide 13290L 002 Rev A 72 Configuration Control Panel LCD Display Table 11 Printe
99. rameter allows you to display the control panel in the language of your choice As soon as you select a language all parameters are displayed in that language Save changes as you exit Setup mode to save the language setting Selections English EHGL I SH Spanish ESPRH L French FRRHCRIS German Deutsch Italian I THLIRHU Norwegian HORSE Portuguese PORTUGUES Swedish SUEHSER Danish DAN SE Spanish2 ESPRH L z Dutch HEDIERLRHLS Finnish SUOMI and Japanese Default Value ENGLISH To modify this parameter Press the up or down arrow to scroll through the selections 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 77 Control Panel LCD Display ZebraNet Wired and Wireless Print Server LCD Displays The menu options shown in Table 12 display only if you have the ZebraNet PrintServer II or 10 100 PrintServer or Wireless Print Server installed and are operating in ZPL or EPL mode These parameters are considered part of Level 3 Parameter OBTAIN IP ADDRESS Table 12 Print Server LCD Displays Explanation Obtain an IP Address Selects the method by which an IP address will be assigned to the printer Selections AUTO SELECT dynamic PERMANENT user specified Default Value AUTO SELECT To modify this parameter Press the up or down arrow to scroll through the selections CHANGE IP ADDRESS Change the Printer s IP Address This parameter can be modified only when PERMRHE
100. ratch test 29 setting printer for use 73 specifications 114 when to use 28 FIBBEUH IH message 90 ribbon sensor calibration 75 roll media described 26 routine cleaning schedule 80 RS 232 serial interface 20 S sales 3 saving changes to parameters 54 scratch test media type 28 ribbon coated side 29 self tests 101 CANCEL 102 communications diagnostics 107 FEED 104 FEED and PAUSE 107 PAUSE 103 Power On Self Test POST 101 sensors calibrate 75 media sensor profile 74 reflective 49 select sensor type 64 transmissive sensor location 49 setting passwords 56 setup checklist 16 unpack the printer 17 Setup mode defined 10 entering and leaving 54 shipping report damage 17 reshipping the printer 17 spacing requirements 18 specifications agency approvals and markings 111 general 110 media 113 power cord 25 printing 112 ribbon 114 specify media type 64 speed adjustments 65 storing the printer 17 surface for the printer 18 13290L 002 Rev A SAM User Guide 3 7 06 I tag stock described 26 specifying 64 Tear Off mode loading media 35 tear off mode adjust tear off position 63 selecting label removal method 64 technical support 3 temperature requirements 18 thermal transfer mode media scratch test 28 setting through control panel 73 top of label adjust label top 63 printer cannot detect 99 transmissive sensor location 49 selecting 64 trou
101. reement is a legal agreement between you either an individual or a single entity and Zebra Technologies International LLC Zebra for the Zebra computer software and or firmware accompanying this End User License Agreement and any associated media printed materials and any online or electronic documentation collectively Software By installing or using the Software you agree to be bound by the terms of this Agreement If you do not agree to the terms of this Agreement you may not install or use the Software 1 Grant of License The Software is protected by copyright and other intellectual property laws and international treaties The Software is licensed to you and not sold subject to the terms of this Agreement Subject to the terms of this Agreement Zebra hereby grants you a limited personal non exclusive license during the term of this Agreement to use the Software solely and exclusively for your internal use for the operation of your associated Zebra printer s and for no other purpose To the extent that any portion of the Software is provided to you in a manner that is designed to be installed by you you may install one copy of the installable Software on one hard disk or other storage device for one printer computer workstation terminal or other digital electronic device as applicable an Electronic Device and you may access and use that Software as installed on that Electronic Device so long as only one copy o
102. rinkled ribbon See wrinkled ribbon causes and solutions in this lines on blank labels table 3 7 06 SAM User Guide 13290L 002 Rev A 94 Troubleshooting Print Quality Problems Problem Printing too light or too dark over the entire label Table 16 Print Quality Problems Continued Possible Cause Media or ribbon is not designed for high speed operation Recommended Solution Replace supplies with those recommended for high speed operation You are using an incorrect combination of labels and ribbon for your application 1 Switch to a different type of media or ribbon to try to find a compatible combination 2 If necessary consult your authorized Zebra reseller or distributor for information and advice You are using ribbon with direct thermal media Direct thermal media does not require ribbon To check if you are using direct thermal media perform the label scratch test in When to Use Ribbon on page 28 If you are using ribbon intentionally with direct thermal media increase the darkness level but note that high darkness levels may decrease printhead life You may wish to perform the FEED Self Test on page 104 to determine the ideal darkness setting Incorrect or uneven printhead pressure Set the pressure to the minimum needed See Adjust Printhead Pressure on page 51 Smudge marks on labels Media or ribbon is not designed for high speed operation Repl
103. rinter nee eens 18 Select a Surface a 18 Provide Proper Operating Conditions 0c c eee eee 18 Allow Proper SpDaCe isis esse RR Re GR Da ae ni EE a A Y 18 Provide a Data Source i 5 540o3 0002080068 ERE UD LEE Dad addu aae 18 Provide a Power Source a 18 Select a Communication Interface ee ee eee 19 Connector Locations a 19 Types of Connections ns 20 Data Cable Requirements res 23 Connect the Printer to a Power Source a 24 Power Cord Specifications ses 25 Types of Media eel rrr 26 Ribbon Overview 2 28 When to Use Ribbon 2 a 28 Coated Side of Ribbon ee eee eee 28 in o nno eec ASAL AABANG NAA AL 31 Media Loading Overview re 32 Print Modes a anan NAL DRE shee ded ete d dibus das e Bee 32 Starta Roloff Media i maana a NG DADA KANA IR RESELLER EE BAR ARES S 32 Insert Media into the Printer llli 33 Load Media in Tear Off Mode lll 35 Load Media in Peel Off Mode eee eens 38 Load RIDbOnL ous ws eon Gee bok woe ea or AEREN ee I NEAN TEASE 43 Remove Used Ribbon 0 0 ee eee eee eae 46 Calibrate the Printer 01 71 ama ae ee eee EER ER RE Oe ER 48 Auto Calibration paaa Poa DENG LIKA KALAKAL EY E E Saas Re 48 Manual Calibration 0 0 ec eee eens 48 Select or Adjust the Media Sensors nnana aaaea teen
104. s 49 Select the Transmissive Sensor 2 2 0 eee eee 49 Adjust the Reflective Sensor 000 0c cece 49 Adjust Printhead Pressure 00000 tenes 51 13290L 002 Rev A S4M User Guide 3 7 06 Contents 4 CONMMGUIAUON iuasskrrRisubeESPRRRRREGEPKERERERESP EP RR REESE EEE 53 Setup Mode suullsleesseee eem 54 Enter Setup Mode aaa a AA a ahy a 54 Leave Setup Mode hn 54 Password Protection of Parameters liiis 56 Printing Configuration Labels ree 58 Select a Display Language ees 61 Control Panel LCD Display e 62 Password Level 1 and 2 Parameters lessen 62 Password Level 3 Parameters c cette 67 5 ROUTING Maintenance fic ick chk es E RR rmx Rear RS nnn nix 79 LUDNCAUON EMT Lx DET 80 Cleaning Procedures hr 80 Clean the Exterior iera takka etna 80 Clean the Printhead and Platen Roller liliis ele 81 Clean the Media Compartment and Sensors 0 cece eee eee 83 Clean the Peel Assembly eee 84 D Troubleshooting uua scis ace eod a a nari R REC ig oin enses pen AA 87 Troubleshooting Checklists 222i 88 LCD Error Messages rrr 89 Memory Errors odi R Yom ee ERG REA E ae Y RETRO Edita 92 Print Quality Problems ru 93 Calibration Problems llle rn 96 Communications Problems lille 97 Ribbon Problems
105. s for all claims counterclaims issues or accountings presented or pleaded to the arbitrators Judgment upon the arbitral award may be entered in any court that has jurisdiction thereof Any additional costs fees or expenses incurred in enforcing the arbitral award will be charged against the party that resists its enforcement Nothing in this Section will prevent Zebra from seeking interim injunctive relief against you or filing an action against you to collect unpaid and past due amounts in any court of competent jurisdiction 16 Injunctive Relief You acknowledge that in the event you breach any provision of this Agreement Zebra will not have an adequate remedy in money or damages Zebra shall therefore be entitled to obtain an injunction against such breach from any court of competent jurisdiction immediately upon request without posting bond Zebra s right to obtain injunctive relief shall not limit its right to seek further remedies 17 Entire Agreement This Agreement constitutes the entire understanding and agreement of the parties and supersedes any and all prior or contemporaneous representations understandings and agreements between the parties with respect to the subject matter of this Agreement If any provision of this Agreement is held invalid the remainder of this Agreement shall continue in full force and effect 18 Assignment You may not assign this Agreement or any of your rights or obligations hereunder by operation of la
106. s uReaEAEXESRESRARRARERERERREEGPxXS RPG RA AA RA 1 Who Should Use This Document aeaaaee 2 How This Document Is Organized een 2 CONS a a eee Fah een eee CUTE rc 3 WV GD SE cur tate owe tees ke as MdL LEMMA EUM ae read se oe ae 3 ThE AMENCAS 24 4 24444505034 dE Tu PRREREERAESZREGPPREASENXSe Ne Ya PEEL 3 Europe Africa Middle East and India llle 3 Asia PacifiG is sessile eae dee ead ped EE VERG RE RT add 3 Document Conventions o oo oaaae aeea 4 7 S dell o lo essuie Sas AAAH AA AE 7 External View 2 2 a 8 Control Panel a 9 Control Panel ECD 4 na naa EE NA eae MAUNANG NG NAL KAG NG eee 10 Control Panel Buttons a 10 Control Panel Lights llle re 12 Printer Media Compartment ee 13 Printer Language Modes 2 ren 14 Firmware Downloads 2a 14 New or Modified Commands 2 14 Additional Printer Language Information liliis 14 3 7 06 S4M User Guide 13290L 002 Rev A iv Contents 2 Printer SEIUDB vk axtkreax px amp hs edsGskesrusedad eR Ea Fad ERE REL 15 Before You Begin 1 2 2 00 ete 16 Handling the Printer 0 0 0 0 000 le 17 Unpack and Inspect the Printer 0 0 02 cece eee 17 Store the Printer 7 coi ie ee oboe elec eee PM head weg rna 17 Ship the Printer aceia cema o aa a E e o a E a ae a E a E eee 17 Recycle the Printer aaaea 17 Select a Site for the P
107. sing the Software Your use of any service accessible using the Software is not covered by this EULA and may be governed by separate terms of use conditions or notices Zebra and its suppliers and licensors hereby disclaim any such liability for any such services accessed 12 Disclaimer ZEBRA SUPPLIES THE SOFTWARE AS IS AND WITH ALL FAULTS AND DOES NOT MAKE ANY WARRANTIES WHATSOEVER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES CONCERNING THE SOFTWARE OR ANY APPLICATION OPERATION OR USE THEREOF THE OUTPUT OR THE DATA GENERATED BY THE OPERATION OR USE THEREOF OR ANY SUPPORT SERVICES RENDERED WITH RESPECT THERETO ZEBRA HEREBY EXCLUDES ALL IMPLIED WARRANTIES TO THE MAXIMUM EXTENT AUTHORIZED BY LAW INCLUDING SPECIFICALLY ANY IMPLIED WARRANTY ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR OF MERCHANTABLE QUALITY OR OF FITNESS FOR ANY PURPOSE PARTICULAR SPECIFIC OR OTHERWISE OR OF TITLE OR OF NONINFRINGEMENT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU WHEN THE IMPLIED WARRANTIES ARE NOT ALLOWED TO BE EXCLUDED IN THEIR ENTIRETY THEY WILL BE LIMITED TO THE DURATION OF NINETY 90 DAYS WITHOUT LIMITING THE GENERALITY OF THE FOREGOING ZEBRA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE To the extent that th
108. sspain zebra com All other areas Tseurope zebra com Technical Support T 65 6858 0722 F 65 6885 0838 E tsasiapacific zebra com Customer Service Dept For printers parts media and ribbon please call your distributor or contact us T 1 866 230 9494 E VHCustServ zebra com Internal Sales Dept For printers parts media and ribbon please call your distributor or contact us T 44 0 1494 768316 F 44 0 1494 768244 E mseurope zebra com Customer Service For printers parts media and ribbon please call your distributor or contact us T 65 6858 0722 F 65 6885 0837 S4M User Guide 13290L 002 Rev A 3 4 About This Document Document Conventions Document Conventions gt gt gt gt o amp x The following conventions are used throughout this document to convey certain information Alternate Color online only Cross references contain hot links to other sections in this guide If you are viewing this guide online in pdf format you can click the cross reference blue text to jump directly to its location LCD Display Examples Text from a printer s Liquid Crystal Display LCD appears in Bubbledot ICG font Command Line Examples Command line examples appear in Courier New font For example type ZToo1s to get to the Post Install scripts in the bin directory Files and Directories File names and directories appear in Courier New font For example
109. status during normal operation or option menus when configuring the printer to a specific application 13290L 002 Rev A SAM User Guide 3 7 06 Glossary 125 light emitting diode LED Indicators of specific printer status conditions Each LED is either off on or blinking depending on the feature being monitored lock up This is the term generally used to describe a fault condition that for no apparent reason causes the printer to stop working media Material onto which data is printed by the printer Types of media include tag stock die cut labels continuous labels with and without media liner non continuous media fanfold media and roll media media sensor This sensor is located behind the printhead to detect the presence of media and for non continuous media the position of the web hole or notch used to indicate the start of each label non continuous media Media that contains an indication of where one label printed format ends and the next one begins Examples are die cut labels notched tag stock and stock with black mark registration marks non volatile memory Electronic memory that retains data even when the power to the printer is turned off notched media A type of tag stock containing a cutout area that can be sensed as a start of label indicator by the printer This is typically a heavier cardboard like material that is either cut or torn away from the next tag See non continuous media print spe
110. t see different characters to work properly Range 00 to FF Default Value TE tilde displayed as an arrow To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow COMMAHD CHAR Set Command Character ZPL mode only The command prefix is a two digit hexadecimal value used as a parameter place marker in ZPL ZPL II format instructions The printer looks for this two digit hexadecimal character to indicate the start of a ZPL ZPL II format instruction See the ZPL II Programming Guide Volume I for more information ma Note Do not use the same hexadecimal value for the control command and delimiter character The printer must see different characters to work properly Range 00 to FF Default Value 5E caret To modify this parameter To increase the value press the up arrow To decrease the value press the down arrow 13290L 002 Rev A SAM User Guide 3 7 06 Configuration 71 Control Panel LCD Display Table 11 Printer Parameters Password Level 3 Page 5 of 10 Parameter DELIM CHAR ZPL mode only Explanation Set Delimiter Character The delimiter character is a two digit hexadecimal value used as a parameter place marker in ZPL ZPL II format instructions See the ZPL II Programming Guide Volume I for more information r Note Do not use the same hexadecimal value for the control command and delimiter character The printe
111. t the forum is inconvenient or any similar objection claim or argument Zebra may in its sole discretion choose to resolve any controversy or dispute between you and Zebra concerning this Agreement or the existence validity breach or termination thereof whether during or after the term by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association AAA as modified or supplemented under this Section 15 by providing notice to you In the event that Zebra provides such notice you hereby waive any right to institute a court or other dispute resolution proceeding with respect to such controversy or dispute and acknowledge arbitration in accordance with this Section 15 as the sole and exclusive means of resolving such controversy or dispute The arbitration proceeding will take place in Chicago Illinois and be conducted in the English language The arbitration panel will consist of 3 arbitrators one arbitrator appointed by each party and a third neutral arbitrator appointed by the two arbitrators designated by the parties Any communication 13290L 002 Rev A SAM User Guide 3 7 06 End User License Agreement between a party and any arbitrator will be directed to the AAA for transmittal to the arbitrator The parties expressly agree that the arbitrators will be empowered to at either party s request grant injunctive relief The arbitral award will be the exclusive remedy of the partie
112. ten roller See Clean the Printhead and Platen Roller on page 81 Improper printhead pressure Adjust the printhead pressure to ensure proper settings toggles functionality Improperly loaded ribbon or Verify that the printer is loaded properly media Incompatible media Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed Media must not exceed minimum specifications for mode of operation The bar code printed The bar code is not within Perform the FEED Self Test on page 104 Adjust on a label does not scan specifications because the print is too light or too dark the darkness or print speed settings as necessary Not enough blank space around the bar code Leave at least 1 8 in 3 2 mm between the bar code and other printed areas on the label and between the bar code and the edge of the label 3 7 06 SAM User Guide 13290L 002 Rev A 95 96 Troubleshooting Calibration Problems Calibration Problems Table 17 identifies problems with calibration the possible causes and the recommended solutions Problem Loss of printing registration on labels Excessive vertical drift in top of form registration Table 17 Calibration Problems Possible Cause Improperly positioned media guides Recommended Solution Ensure that the media guides are properly positioned Media type set incorrectly Set the printer for the correct media type gap notch
113. ter is idle it enters Pause mode immediately If the printer is printing the label is completed before the printer pauses Left Arrow 8 When in Setup mode scrolls the LCD to the previous parameter Right Arrow When in Setup mode scrolls the LCD to the next parameter Up Arrow When in Setup mode increases values or scrolls to the next option Down Arrow 3 Or NG When in Setup mode decreases values or scrolls to the previous option 3 7 06 SAM User Guide 13290L 002 Rev A 12 Introduction Control Panel Control Panel Lights Table 2 describes lights on the control panel that indicate different printer conditions Table 2 Control Panel Lights Light Appearance Function Description POWER Power Indicates that the printer is on ALERT ALERT In an error or alert situation the ALERT light operates as follows Remains on solid when the printer requires operator attention such as when the print mechanism is open Flashes when the ribbon or media is out PAUSE part of the PAUSE button PAUSE ll Flashes when the printer is in Pause mode unless the printer enters Setup mode and the down arrow becomes active FEED part of the On during normal printer operation indicating that the printer can FEED button feed a blank label S CANCEL part of GANGEP On when canceling a label format is a valid option the CANCEL button 68 132
114. ter parameters may be printed for reference continuous media Label or tag stock media that has no notch gap or web media liner only to separate the labels or tags The media is one long piece of material 3 7 06 SAM User Guide 13290L 002 Rev A 124 Glossary core diameter The inside diameter of the cardboard core at the center of a roll of media or ribbon diagnostics Information about which printer functions are not working that is used for troubleshooting printer problems die cut media A type of label stock that has individual labels stuck to a media liner The labels may be either lined up against each other or separated by a small distance Typically the material surrounding the labels has been removed See non continuous media direct thermal A printing method in which the printhead presses directly against the media Heating the printhead elements causes a discoloration of the heat sensitive coating on the media By selectively heating the printhead elements as the media moves past an image is printed onto the media No ribbon is used with this printing method Contrast this with thermal transfer direct thermal media Media that is coated with a substance that reacts to the application of direct heat from the printhead to produce an image dynamic RAM The memory devices used to store the label formats in electronic form while they are being printed The amount of DRAM memory available in the printer determines the
115. tion firmly pull out the spindle end cap until it extends and clicks in place as shown in Figure 20 Use this setting for most applications To place the ribbon supply spindle in the low tension position firmly push in the end cap until it retracts and clicks in place as shown in Figure 20 Use this setting when using a narrow ribbon or if normal tension hampers ribbon movement Figure 20 Ribbon Spindle Normal and Low Tension a B c z EL yy F og 1 Normal Position Spindle End Cap Extended 2 Low Tension Position Spindle End Cap Retracted 2 Press the printhead release latch to open the printhead assembly Lift the printhead until it latches open 3 Orient the ribbon with the loose end unrolling clockwise 13290L 002 Rev A S4M User Guide 3 7 06 Operations 45 Load Ribbon 4 Place the roll of ribbon on the ribbon supply spindle 1 and push it all the way back 5 Pull the end of the ribbon under the printhead assembly 2 and out the front of the printer 6 Close the printhead assembly 3 7 06 S4M User Guide 13290L 002 Rev A 46 Operations Load Ribbon 7 Wind the ribbon clockwise onto the ribbon take up spindle 3 Remove Used Ribbon Remove used ribbon from the ribbon take up spindle each time you change the roll of ribbon Remove used ribbon from the ribbon take up spindle each time you change the roll of ribbon or when switching from thermal transfer mode to
116. tions Select or Adjust the Media Sensors Figure 22 Adjusting the Reflective Sensor Printhead assembly Reflective sensor Reflective sensor positioning lever A wI N eB Printhead release latch To adjust the reflective sensor complete these steps 1 See Figure 22 Press the printhead release latch 2 Lift the printhead until it latches open 3 Locate the reflective sensor positioning lever 4 Move the reflective sensor positioning lever across the width of the media until the reflective sensor aligns with the gap or notch 5 Close the printhead assembly 13290L 002 Rev A S4M User Guide 3 7 06 Adjust Printhead Pressure Operations Adjust Printhead Pressure You may need to adjust printhead pressure if printing is too light on one side or if you use thick media See Figure 23 The pressure adjustment dials have four possible settings designated by blocks of increasing size embossed on the print mechanism The smallest block fully counterclockwise is considered position 1 and the largest block fully clockwise is considered position 4 Figure 23 Printhead Pressure Adjustment Dials 1 Outside dial 2 Inside dial To set printhead pressure complete these steps 1 Use Table 6 to select the initial dial settings for your media Table 6 Printhead Pressure Media Width Inside Dial Outside Dial 1 in 25 4 mm 3 1 2 in 51 mm 4 1 3 in 76 mm 3 2
117. uirements for the printer when it is operating Table 3 Operating Temperature and Humidity Mode Temperature 40 to 104 F 5 to 40 C 20 to 85 non condensing Direct Thermal 32 to 104 F 0 to 40 C 20 to 85 non condensing Relative Humidity Thermal Transfer Allow Proper Space The printer should have enough space around it for you to be able to open the media door To allow for proper ventilation and cooling leave open space on all sides of the printer Caution Do not place any padding or cushioning material behind or under the printer because this restricts air flow and could cause the printer to overheat Provide a Data Source If the printer will be located away from the data source the selected site must provide the appropriate connections to that data source For more information on the types of communication interfaces see Select a Communication Interface on page 19 Provide a Power Source Place the printer within a short distance of a power outlet that is easily accessible 13290L 002 Rev A SAM User Guide 3 7 06 Printer Setup 19 Select a Communication Interface Select a Communication Interface The way that you connect your printer to a data source depends on the communication options installed in the printer You may use any available connection to send commands and label formats from a host computer to the printer Caution Turn off O the printer power before connecting data comm
118. unications cables Connecting a data communications cable while the power is on I may damage the printer Note You must supply all interface cables for your application Refer to Data Cable 4 Requirements on page 23 for specific cable requirements Connector Locations Refer to Figure 6 The printer comes standard with an Electronics Industries Association EIA RS 232 serial interface DB 9 connector an IEEE 1284 bidirectional parallel interface unless replaced with an optional print server port and a USB 1 1 port You may use any of these interface methods to send commands and label formats from a host to the printer Figure 6 Cable Connections 1 Parallel interface connector not available on units that have an optional print server port 2 DB 9 serial interface connector 3 USB 1 1 connector 3 7 06 S4M User Guide 13290L 002 Rev A 20 Printer Setup Select a Communication Interface Types of Connections The method of connecting the printer to a data source depends on the communication options installed in the printer and the host This section provides basic information about common interfaces When communicating via the serial data port RS 232 the baud rate number of data and stop bits the parity and the XON XOFF or DTR control should be set to match those of the host computer See Password Level 3 Parameters on page 67 to configure these parameters When communicating via the parallel port or t
119. ver board installed a wireless PCMCIA card can be used to communicate with a network For more information on this option see the ZebraNet Wireless Print Server User Guide ZebraNet 10 100 Print Server 10 100 PS For more information on 10 100 PS see the ZebraNet 10 100 Print Server User and Reference Guide 13290L 002 Rev A SAM User Guide 3 7 06 Printer Setup 23 Select a Communication Interface Data Cable Requirements Data cables must be fully shielded and fitted with metal or metallized connector shells Shielded cables and connectors are required to prevent radiation and reception of electrical noise To minimize electrical noise pickup in the cable Keep data cables as short as possible Do not bundle the data cables tightly with the power cords Do not tie the data cables to power wire conduits Note Zebra printers comply with FCC Rules and Regulations Part 15 for Class B Equipment using fully shielded 6 5 ft 2 m data cables Use of unshielded cables may increase radiation above the Class B limits t 3 7 06 S4M User Guide 13290L 002 Rev A 24 Printer Setup Connect the Printer to a Power Source Connect the Printer to a Power Source The AC power cord must have a three prong female connector on one end that plugs into the mating AC power connector at the rear of the printer If a power cable was not included with your printer refer to Power Cord Specifications on page 25 Caution F
120. w or otherwise without the prior written consent of Zebra Zebra may assign this Agreement and its rights and obligations without your consent Subject to the foregoing this Agreement shall be binding upon and inure to the benefit ofthe parties to it and their respective legal representatives successors and permitted assigns 19 Modification No modification of this Agreement shall be binding unless it is in writing and is signed by an authorized representative of the party against whom enforcement of the modification is sought 20 Waiver The failure by a party to exercise any right hereunder shall not operate as a waiver of such party s right to exercise such right or any other right in the future 21 OUESTIONS Should you have any questions or if you desire to contact Zebra for any reason please contact the Zebra subsidiary serving your country or write Zebra Technologies International LLC 333 Corporate Woods Parkway Vernon Hills Illinois 60061 Effective February 2006 3 7 06 S4M User Guide 13290L 002 Rev A 121 122 End User License Agreement 13290L 002 Rev A SAM User Guide 3 7 06 Glossary alphanumeric Indicating letters numerals and characters such as punctuation marks backfeed When the printer pulls the media and ribbon if used backward into the printer so that the beginning of the label to be printed is properly positioned behind the printhead Backfeed occurs
121. with fanfold media supplies A general term for media and ribbon 3 7 06 S4M User Guide 13290L 002 Rev A 126 Glossary symbology The term generally used when referring to a bar code tag A type of media having no adhesive backing but featuring a hole or notch by which the tag can be hung on something Tags are usually made of cardboard or other durable material tear off A mode of operation in which the user tears the label or tag stock away from the remaining media by hand thermal transfer A printing method in which the printhead presses an ink or resin coated ribbon against the media H eating the printhead elements causes the ink or resin to transfer onto the media By selectively heating the printhead elements as the media and ribbon move past an image is printed onto the media Contrast this with direct thermal void A space on which printing should have occurred but did not due to an error condition such as wrinkled ribbon or faulty print elements A void can cause a printed bar code symbol to be read incorrectly or not at all 13290L 002 Rev A SAM User Guide 3 7 06 A active control panel buttons 10 adhesive test for ribbon coating 29 adjustments label left side 63 label top 63 print speed 65 print width 65 printhead pressure 51 reflective sensor 49 tear off position 63 agency approvals 111 ALERT light 12 APL D set Module A storage device 67 set Module B storage device 68 setting compati
122. you see is determined in part by whether you pressed the right arrow or the left arrow to get to the ADWAHCED SETUP prompt f you used the right arrow the first parameter that you see is based on the password level that the printer prompted for see Table 8 f you used the left arrow the first parameter that you see is based on which password you enter at the prompt regardless of which password level the printer prompted for see Table 9 Table 8 Right Arrow Used to Reach RD URHCED 5ETUP Prompt Advanced Password Setup Level Level First Parameter Seen Prompted Entered 1 1 2 3 or4 DHEKHESS top of level 1 2 2 3 0r4 MEDIA TYPE top of level 2 3 3 or 4 FRIHT OUT top of level 3 4 4 LABEL LEVEL top of level 4 Table 9 Left Arrow Used to Reach ADWAHCED SETUP Prompt Advanced Password Setup Level Level First Parameter Seen Prompted Entered 1 1 LABEL TOP ZPL EPL APL D bottom of level 1 Y FORMS ADJUST APL I bottom of level 1 1 2 2 LEHGTH bottom of level 2 1 2 3 3 LAHGUAGE bottom of level 3 1 2 3 or4 4 LAHGUAGE bottom of level 4 LAHGUAGE parameter appears in both level 3 and 4 3 7 06 SAM User Guide 13290L 002 Rev A 58 Configuration Printing Configuration Labels Printing Configuration Labels After you load the media and ribbon if necessary print a printer configuration label and a network configuration label as records of your printer s current settings

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