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1. Enable Protected Mode requires restarting Internet Explorer Custom level Default level Reset all zones to default level oO Some settings are managed by your system administrator 5 Click Trusted Sites 6 Click Sites 7 In the Trusted Sites window type the following address https imagedepositgateway com Trusted sites You can add and remove websites from this zone All websites in this zone will use the zones security settings Add this website to the zone https imagedepositgateway com Websites Remove C Require server verification https for all sites in this zone 8 Click Add Chapter 1 Getting Started SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 9 Click OK 10 In the Internet Options window click Custom level 11 In the Security Settings window under Miscellaneous enable access to data sources across domains Security Settings Trusted Sites Zone _ Miscellaneous _ Access data sources across domains Disable _ Allow scripting of Microsoft web browser control Disable Enable _ Allow scriptinitiated windows without size or position constra Disable Enable _ Allow webpages to use restricted protocols for active conten s F Nieshla TT 3 Takes effect after you restart Internet Explorer Reset custom settings C 12 Click OK Downloading Smart Client Before downloadi
2. SendPoint Smart Client User Manual Release 14 1 11 11 14 Sendpoint Direct Suite Release 14 1 April 2014 First Edition If you have any comments about this document please send them to the Manager of Training and Documentation at the following address or send e mail to OK_OKC_Mis Documentation fisglobal com Oklahoma City Solutions Center FIS Image Solutions 1200 Sovereign Row Oklahoma City OK 73108 United States of America Adobe Acrobat and Reader are registered trademarks of Adobe Systems Incorporated in the United States and or other countries Microsoft Windows and Windows NT are registered trademarks and Windows Server and Windows Server System are trademarks of Microsoft Corporation in the United States and or other countries Other product and service names are used for identification purposes only and are the property of their respective owners O 2014 Fidelity National Information Services Inc and its subsidiaries All rights reserved worldwide This document is protected as a trade secret and under the copyright laws as the property of Fidelity National Information Services Inc Copying reproduction or distribution to third parties is strictly prohibited ii SendPoint Smart Client SSD1411404U SendPoint Smart Client User Manual Table of Contents Getting Started i 7 System Requirements sois arar sere co as A eo 0 ac oo 8 Client Hardware Configuration 0 ccc cece c
3. 13 Microsoft Visual C 2005 13 Modifying Deposit Information 61 D Multi factor authentication 28 Enrolling 29 Deposit Details Pane 46 Forgotten Answers 28 Deposit Wizard 60 ci EE SS Downloading 23 Register EE Ee 37 E O Edit Individual Items 70 Extracting FES 2 12 5 2 11 OMS MOUSE ER F P File Encryption on Local PCS 26 Password Messages 26 Find Deposits 44 FING CMS 2 een ss sense rara 56 R Finishing a Deposit 72 Removing an ltem 68 Repairing an Item 67 User Manual 81 55D1411404U Replacing an Image 68 o o 48 All Deposits Detail Report 50 Deposit Detail Report 50 Deposit Image Report 51 Deposit Summary Report 51 Export Data File by Layout 53 Generating Reports se 48 Item Detail Data Report 53 PendingRejected Deposits Summary Report 54 leiere EE 49 Returning to an Open Deposit 43 S Scanner
4. 2 Click the Smart Client link 3 Under Smart Client Install click Merchant Smart Client 4 In the File Download window click Save 5 Select a download location for the file and click Save 6 Enter your login information A Please Enter Login Information UserName Password Waming This computer program i is protected E copyright law and intemational treaties Unauthorized reproduction or distribution of the ox Il Cana 7 Click OK 24 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 8 In the Register Merchant Client window select your location and scanner a Register Merchant Client Please update your Location and Scanner from the available options below Available Locations and Scanners are retrieved based on your login If you cannot find the correct values for your location contact your support representative Site Information Please select your current location from the list of known locations Location EES Please select the model of scanner currently installed on your computer amp Scanner VisionX 9 Click Register Client Merchant Smart Client begins downloading and launches when completed Creating a Smart Client Shortcut To create a Smart Client shortcut on your desktop do the following 1 In the left hand corner of the toolbar click Start 2 In All Programs navigate to Remote Deposit Capture gt Merchant Smart Client 3 Right click on Me
5. If your organization requires additional fields complete the remaining fields 5 Click the Capture Items button User Manual 63 SSD1411404U Chapter 3 The Deposit Process Capturing Items This section provides step by step instructions for capturing items Ensure that your scanner is installed connected and turned on The Capture Page The Capture page is the first page of the Deposit Wizard and is split into the following areas Image display Shows the front and back image of a selected item You can rotate the image and adjust its display size Item information Contains detailed information about each captured item Deposit Details Contains detailed information about the current deposit BS Direct Merchant File Tools Help A S L Home New Deposit S Mark Items ell Reports 2 Find Items FA Approvals Deposit Details E Deposit Wizard Account Checking Capture Correct 315 Balance Status Capture Items D Date 3 27 2012 12 52 PN Tracking 300 678 248 Front 4 7 Control Total Check Item Total 0 00 Difference PR p 250 00 9876554324 10014423450 5934 111111118 Nowthfork d lt nese Deposit Ticket Total S 32000000240 03 02 2012 5 0 00 CaptureSequence Amount Account Serial TranCode RoutingNumber 1000000060 0 00 1009123455 7366 7366 1000000070 0 00 1009123455 7367 7367 1000000080 8 20 1007
6. remains in its current status You can then return to the deposit at a later time to complete any remaining tasks 60 SendPoint Smart Client SSD1411404U Chapter 3 The Deposit Process Modifying Deposit Information During the Deposit Wizard you can modify deposit information contained in the Deposit Details portion of the page by clicking Modify Fields may vary by organization Existing virtual deposit tickets will not reflect a deposit account change you will need to delete the existing virtual deposit ticket and create a new one If virtual payee endorsement note is allowed you cannot change the deposit account for an active deposit Deposit Details Account Checking Status Capture tie 0 Date 3 27 2012 12 52 DM Tracking 300 678 248 Control Total Check Item Total 0 00 Difference 5250 00 Deposit Ticket Total User Manual 61 SSD1411404U Chapter 3 The Deposit Process Task Summary Following is a summary of the tasks involved in the deposit process See the following sections for step by step instructions for each task OG This represents the deposit process from start to finish Depending on the status of the deposit and your workflow you can repeat tasks two through four as needed NOTE Task 1 Create a New Deposit Select a deposit account Enter deposit information Load Items into the scanner Task 2 Capture Items Scan the items Ta
7. you have the option to submit the deposit for approval or to transmit and finish the deposit For more information see Approvals If you transmit the deposit using Smart Client the transmission summary appears and you have the option to view the Deposit Detail Report Finishing a Deposit To finish the deposit do the following 1 In the Deposit Ready window click Submit Now to submit the deposit for Merchant Deposit or Financial Institution approval or Transmit Now to complete and transmit the deposit The specific button that appears is determined by your assigned user roles sb Deposit Ready Deposit Balanced The current Deposit is in Balance and ready for transmission Review Deposit Ticket and select Transmit Now to transmit the Deposit immediately or Transmit Later to return Home Capture Processed Tuesday March 27 2012 Deposit Tracking 775 324 914 Deposit ltems E NET DEPOSIT 5175 09 Checks Total 175 09 2 Do one of the following m Ifyou submitted the deposit for approval and it was rejected read the approvers comments and repeat the deposit process as needed until the deposit is approved 72 SendPoint Smart Client 55D1411404U Chapter 3 The Deposit Process m Ifyou transmitted the deposit you can close the Transmission Summary window To view the Deposit Detail report click View Deposit Receipt Submission Summary
8. Driver Installation 14 Server Deposit Approval Report 52 EE assonanze sce as nie 25 StALUS A ila 47 Scanner Status 47 Supported Scanners 9 system requirements 8 T Task Summary LL 62 OO a a em cou 41 Trusted Web Site 21 U Update the Deposit Control Total 70 User Roles and Privileges 37 Deposit Approval 022 eee 39 Role Privileges 37 Index 82 SendPoint Smart Client SSD1411404U
9. P Submission Summary G 3 2 2012 8 28 AM Deposit Count 1 Deposit Tracking Status s15 00 935 322 944 Success Approvals The Merchant Deposit and Financial Institution Approval features change the deposit workflow and the behavior of user roles Before enabling the feature ensure all roles are assigned as appropriate User Role Impact Associated privileges for user roles vary depending on whether the organization providing Smart Client uses the Merchant Deposit Approval feature O There are no associated Roles for the Financial Institution Approval workflow NOTE Deposit Workflow Impact The process to finish the deposit Task 5 is affected by whether your organization uses the Merchant Deposit or Financial Institution FI Approval features User Manual 73 SSD1411404U Chapter 3 The Deposit Process gt Finish Deposit without Merchant Deposit Approval Feature If your organization does not use the Merchant Deposit Approval feature users assigned the depositor role can finish the deposit and transmit it to the financial organization Approvals are not required to finish a deposit gt Finish Deposit with Merchant Deposit Approval Feature If your organization uses the Merchant Deposit Approval feature users assigned the operator roles submit the deposit for approval When you submit a deposit in Smart Client the deposit appears on the Deposits page of Web Client in the My Open Deposit
10. Report Deposit Date Said Deposit Total 412 12 Tracking 314 This report provides a list of all deposits You can display an individual deposit at a time to view its details You also have the option to include custom fields if applicable All Deposits Detail Report Deponit Date 442010 Depeag Tolak 31212 Tracking 1431750 50 SendPoint Smart Client SSD1411404U Chapter 2 General Information Deposit Summary Report This report provides a detailed summary of an individual deposit You must specify an account number for this report You also have the option to include custom fields if applicable Merchant Reports rigis Report Hama Depost Summary Repeat Account Number Checking Start Dee miyami End Liste 0915 2010 ana 100051 PM 314317590 Include Cuetos Fields 142010 SS PM BES GES 162 Deposit Image Report Deposit Summary Report Date 9154010 This report provides a detailed summary of an individual deposit and includes front and back images in a 2x3 layout The Front Only option displays only front images The 1x3 option displays only front images in a 1x3 layout providing larger images per page Fe port H ane Depot Detailre ags Rep De pra 22142007 E71 4 14 E bara ciat Daba CE AI End Date Cr LOTS ef Gera ia kc Alapot Service Provider LE EEE Fe se Mier ip eo ER CHE EN EN kee EIER guai re PI Ling i arra Dares SEN p ih cdi ae THH W Get ne
11. Web Deposit On a registered computer you are not asked to answer questions when you sign on making it faster to access Direct Merchant Web Deposit We don t recommend registering public computers or computers you use infrequently When you use these computers we will ask you additional questions before you sign on to protect your information Please select an option for this computer and click Continue setup O Register this computer Check this option if you commonly use this computer to access your financial information online We will save a cookie to this computer to identify it as a registered location for accessing your financial information Do not register this computer Check this option if you do not want to have this computer identified as a registered location for accessing your financial information Instead additional questions will be asked when you sign on to protect your personal information Continue Setup Need to cancel Secure Authentication is vital in our efforts to prevent fraudulent activity If you cancel you ll lose the information you set up and will need to start this process again 11 Review the information and make any necessary changes 12 Confirm your password and click Submit The enrollment confirmation appears Close the enrollment confirmation gt Register the Computer The following steps show how to register a computer after enrolling in MFA 1 Launch Smart Client The logi
12. circumstances that qualify an item as an exception Image Quality Exceptions Amount Recognition Failed Reject Item Exception Duplicate Item Item Data Entry Image quality and usability errors are associated with the item such as a payor name or memo not being usable Amount recognition for the item failed An item is labeled as a reject such as The item is foreign for example an item drawn in Canada or Mexico The scanner is unable to successfully read the MICR The item routing number is not a valid U S number If a duplicate item is captured you are presented the current and original images for verification Item data is incomplete Fields highlighted in yellow are required 66 SendPoint Smart Client SSD1411404U Chapter 3 The Deposit Process The Correction Page The Correction page is split into the following areas Image display Shows the front and back image of a selected item and allows you to rotate the image and adjust its display size You can also toggle between bitonal black and white and grayscale image displays Analysis Lists the reasons that caused the item to fail Correction panel Allows you to replace an items image correct the items information or remove the item Deposit Details Contains detail information about the current deposit BE Direct Merchant File Tools Help Al 3 A Home E New Deposit Sa Mark Items a Reports Find I
13. deposit information User Manual 43 SSD1411404U Chapter 2 General Information Additionally you can use the X icon to delete a deposit All Deposits i ProcessingDate ___ _ Status AmountTotal E3 m Capture 5000 T If you apply a filter the header changes to reflect the applied filter Data fields will vary according to your settings NOTE Find Deposits You can search for a single deposit or subset of deposits using the Find Deposits button When you perform a search the header changes to Find Deposits Results and lists the deposits that met your search criteria Use the Show field to return the display to All Deposits Find Deposits Results gt Finding Deposits To search deposits do the following 44 SendPoint Smart Client SSD1411404U Chapter 2 General Information 1 Click Find Deposits The Find Deposits window appears 2 To specify your search do the following C Find Deposits 2 Please Specify Search Criteria Creation Date Range Start Date 03 27 2012 End Date 03 27 2012 Status All v Check ltem Total E y ltems E Account Transit Routing Tracking User Name If you want to search a date range click the appropriate box and specify the range In the Status field specify whether you want to include open transmitted or all deposits in your search Specify any remaining criteria including the
14. tom Haag Ee ee eee EHEN AA ATT re A H ees ZE wf enn i d i Date 2012007 Sorrir Freet der sg TC Sillem pa Cie DE TERE 4714 14 User Manual SSD1411404U 51 Chapter 2 General Information Server Deposit Approval Report This report contains approval status details for deposits in the specified date range and location O It is best a best practice to run the Update Status Approval prior to running this report For more information refer to the Approvals section NOTE Server Deposit Approval Report Date 3 29 2012 Prepared By User1 Rejected Deposits Main Street Tracking Submit Date Operator Rejected Date Approver 953 929 317 3 27 2012 User2 3 29 2012 User 7 48 30 AM Main Street Sub Totals All Locations Rejected Deposits Grand Totals Page 1 of2 Date 3 29 2012 the current user has the Approver Role If this report should be available but is not contact O The Deposit Approval Report is only available if Merchant Deposit Approval is enable d and NOTE the Service Provider To run this report perform the following 1 Select the Deposit Approval Report 2 Enter the Start Date and End Date if required 3 Select Generate Report 52 SendPoint Smart Client SSD1411404U Chapter 2 General Information Item Detail Data Report This report provides all available field data for captured items within the specified date range You also have the option to include custom fields if a
15. 123457 5116 5116 1000000090 0 00 1007123457 5117 5117 1000000100 0 00 1008123456 6592 6592 1000000110 0 00 1002123452 1552 1552 1000000120 0 00 1001123453 2062 2062 1000000130 1005123459 3 0 00 770 3770 1000000140 0 00 1004123450 2561 Lo Capturing Items To capture items do the following 987654321 987654321 987654321 987654321 987654321 987654321 987654321 987654321 987654321 lin 22 F 1 Load items into the scanner The scanner begins scanning items automatically 64 SendPoint Smart Client SSD1411404U Chapter 3 The Deposit Process 2 If necessary click Stop Scanner to stop capturing items The button then changes to Start Scanner to resume capturing items 3 When all items have been captured click Next User Manual 65 SSD1411404U Correcting Items Chapter 3 The Deposit Process This section provides step by step instructions for correcting exception items You can replace an item s image correct the items information or remove the item from the deposit Performing a corrective action automatically advances you to the next exception item When the last item is corrected the deposit can be balanced Exception Items Exception items can be any of the following Items with image quality errors Items missing an assigned amount Items considered as a reject Duplicate captured items Items requiring additional data entry The table below describes the
16. I 68 Replacing E RR 68 Balancing Ine Deposit sondare 69 Hite Ee Te Pace ms a ae dd due bbe bin tds Gi dad dd E 69 Balancing ERR e EE 69 Update the Deposit Control Total 70 iv SendPoint Smart Client 55D1411404U Table of Contents Edit individual KREMS resarcir ad ITA IA IALIA 70 Remove Individual Items 70 PINISMING me DEPOS circadian 72 FIRISAINO a DEPOSIES 32d door drid dead a da id AR as 72 ADDIOVal ser es ri E E EEE NE nari 73 User Role un e en EEN 73 D DOSIEMNONRAIOM MPa Ci Ed or at aa e aaa 73 Multi Factor Advanced Authentication 77 Manica ol e12 o E ee D D de De de a ies 78 Contacto Ma e EE 78 SEET ee ee an to a oa aaa ea as sd 79 Index 81 User Manual SSD1411404U Table of Contents vi SendPoint Smart Client SSD1411404U SendPoint Smart Client User Manual Chapter 1 Getting Started Topics System Requirements Smart Client Installation Logging into Smart Client Multi Factor Authentication User Manual SSD1411404U Chapter 1 Getting Started System Requirements This section lists the system requirements to support Merchant Smart Client System requirements include client hardware and software and supported scanner drivers Client Hardware Configuration The following is the recommended hardware configuration Pentium 4 2 0 GHZ processor or Core 2 Duo 1 86 GHZ processor 1GBRAM 40 GB hard drive Network card Broadband Internet ac
17. Insert the items into the scanner facing backwards 4 Click the Mark Items button 5 When the items have been marked click the Finish button User Manual SSD1411404U Chapter 2 General Information Find Items You can search deposit history for items according to criteria you specify The results appear on the Find Items Results page On the Find Items Results page you can select an individual item to display its front and back images in grayscale or black and white and associated deposit information You can also print the selected item s information and the search results Find Items Results Deposit Details a Print Selected Item Sinkan Control Total Check ltem Total Difference Deposit Ticket Total Esa Grayscale Finding Items To find items do the following 1 In the toolbar click the Find Items icon The Find Items window appears Find Items ee Please Specify Search Criteria E Creation Date Range Start Date 03 27 2012 ltem Type Amount Serial Account Transit Routing Sequence User Name 2 Enter the criteria for your search 56 SendPoint Smart Client SSD1411404U Chapter 2 General Information If you want to search a date range select the Creation Date Range checkbox and specify the range m Inthe Item Type field specify whether you want to include Items Deposit Tickets or both All in your search m Specify any rema
18. Once this number has been entered click Save and Continue to complete the login process G Phone extensions are not currently supported NOTE Secure Authentication Contact In future we will need your contact number to complete an additional layer of security verification It is important that you leave your contact with us to enable us to complete the verification process Please take a moment to tell us where to reach you Enter a valid phone number and click Save and Continue to proceed If you choose to proceed without completing this form at this time click Remind me later Home Work Optional Mobile Optional Save and Continue Remind me later 78 SendPoint Smart Client SSD1411404U IS Step Up Authentication In the event your PC is not recognized by the system you will be prompted with the following workflow to complete login The One time Security Code screen will display Here you will select a phone number which was previously associated with your user profile and click Continue This will initiate a phone call to the selected number One Time Security Code Tell us where to reach vou Dox 1601 1469 ex 2000 4874 Need to cancel Secure Authentication is vital in our efforts to prevent fraudulent activity H you cancel you ll lose the information you set up and will need to start this process again User Manual 79 55D1411404U IS A one time code will display The a
19. You must have the appropriate scanner driver installation package provided by the financial organization and be an administrator on your PC to install a scanner For a list of scanners supported for use with Smart Client see Logging into Smart Client Internet Explorer is required to complete the following steps Installation procedures will vary by scanner Therefore verify the steps for each scanner driver O Ifyou have installed your scanner using the Scanner Installation Assistant this step has been completed NOTE Scanner Driver Installation You must have the appropriate scanner installation package provided by the financial organization and be an administrator on your PC to install a scanner driver Internet Explorer 6 7 or 8 is required to complete the following steps Installation procedures vary by scanner driver Therefore verify the steps for each scanner driver Install a Scanner Driver on your PC 1 Launch the Landing Page G The deployment page will vary based on the individual merchants and available hardware setup configurations NOTE 1 Launch the Scanner Installation Assistant 2 Save the ScannerlnstallationAssistant exe to the desktop 3 Double click the ScannerlnstallationAssistant exe 14 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 4 A security warning appears Select Run Open File Security Warning The publisher could not be verified Are you sure you want to run t
20. able user roles and associated privileges for organizations that use the Deposit Approval feature with Smart Client A Supervisor Register merchant and password Reset own password Mark items View own scanner information Depositor Transmit and finish deposits own deposits only View reports own deposits only View closed deposits own deposits only Reset own password Mark items Find items View own scanner information Update deposit approval status User Manual 39 SSD1411404U Chapter 2 General Information Privileges granted to all roles except the reviewer role are limited to the deposit accounts assigned to that user To perform functions of the depositor role the user must also be NOTE assigned the operator role Main Menu and Toolbar Main Menu The main menu provides access to the following functions File Home Returns you to the Smart Client Home page File New Deposit Allows you to begin creating a new deposit File Exit Exits Smart Client Tools Mark Items Allows you to endorse a message stating that an item has been previously captured to a deposit Tools Reports Allows you to generate available reports Tools Find Items Allows you to search for captured items Tools Scanner Provides information about the registered scanner such as name brand Information model library and current status You also have the ability to reset the scann
21. ation Information National Clean Your Scanner Month Take extra time this month to remember the importance of keeping your check scanner track and cameras clean and clear of debns HAPPY HOLIDAYS Prevent jams and poor images with regular preventative mamtenance Now is the tene to create good habits to last year round Now Services available for 2011 Sincerely Updated billing schedule uh i mare eg leren Your Fnendly Neighborhood Bank Ethics Awareness Su New scanner drivers are available User Manual 41 SSD1411404U Chapter 2 General Information The Announcements section lists the announcements according to date with the most recent at the top of the list By default the most recent announcement is displayed on the right side of the screen To view a different announcement click on the subject line in the Announcement list To view the standard logo or webpage click on the Information link which is available above the list of announement subjects EE Direct Merchant File Tools Help A CA A De A Ta Home Ei New Deposit SS Mark Items ui Reports Find Items i Approvals Hide Info Pane Hide Deposes Information sl gt Find Deposits Deposit Details You can hide the information pane by clicking the Hide Info Pane link Information 42 SendPoint Smart Client SSD1411404U Chapter 2 General Information All Deposits Pane This area contains information for each de
22. aved automatically 13 The Save As dialog displays Save the scanner driver to the desktop The scanner driver must be saved to teh same location as the ScannerDriverAssistant exe If saved to a different location the Scanner Installation Assistant will fail NOTE Save As E e HE Desktop Organize New folder Ft Favorites ME Desktop Je Downloads T E Recent Places Libraries ES Documents a Music E Pictures S Videos A CA 7 A y Libraries System Folder Computer System Folder 12 0 Drivers File folder Drivers File folder Administrator System Folder Network System Folder C File folder installer sep11 File folder ScannerDriver_CanonCR50 ScannerDriver_pVisionX File folder File folder Computer amp Local Disk C CoamnneDensne DIRA Ceannne Preis cme Tornio File name SE AIT leds Save as type Compressed zipped Folder zip y a Hide Folders User Manual 19 SSD1411404U Chapter 1 Getting Started 14 Once the driver has been saved the View Downloads dialog displays Select Close View Downloads Windows Internet Explorer View and track your downloads ScannerDriver_ zip 471MB Desktop direct imagedepositgateway com Options Clear list Close 15 Once the scanner has been saved to the desktop a message appears Select any button to continue 16 T
23. c ce eee eee t eect eee e ene ete e tent ene enee 8 Supported Scanners and Operating Systems 9 mar Centin tado EE 11 Microsott NET 40 Bn EE Lee EE 11 Installing Microsoft Visual C 2005 amp 2008 13 INStAIIING lt a SCANNEMIDIIVED ste tee it dE Ee E E A AE Bt Et das Aes 14 scanner Driver installation anar di AAA ANARE 14 Install a Scanner Driver on vourbt rr 14 Adding the External Web Server as a Trusted Web Site ccc cece cence eens 21 Add External Web Server to Trusted Site List 21 Downloading Smart Cent 23 Creating a Smart Client Shortcut LL 25 FOGONIIN OS MACCHINE senese nia rea anderen A 26 Password Messages siii ilaria ae da ia 26 ON MOQO e e RE e De Do oo cie 26 File Encryption on Local PCs 0 26 Beietslieie lx ed note ee ee de cod ed ee EN do ue coter oo ee 27 Multi Factor Authentication 44e esse esse 28 REGIS Fel GOMPULCR ane ae de ae dodo ed dd ee 28 Forgotten Confirmation Answers and or Password 28 ENTORNO INNFA ne de da a EE a nai is in dd on 29 BROW IOMA II 29 General Information noc nnconnoos 35 Tie OMIS Page sra ss ras nt diete et 36 User Roles and Privileges cee ee te eee eee eee een eee e eet e eee e nee ne enn ees 37 Administrator Role arresta EE E EE a ao 37 ROLE d ENEE 37 Mal WEN ANG Ree e sauna sorda torbe wale diia cree
24. ccurs when the connection to the server could not be established during login but your credentials are the same as those authorized from the previous Merchant Smart Client session You cannot submit deposits or reset your password in offline mode User Manual SSD1411404U 47 Chapter 2 General Information Reports Merchant Smart Client offers the following reports Deposit Detail Report All Deposits Detail Report Deposit Summary Report Deposit Image Report Deposit Image Report Front Only Deposit Image Report 1x3 Server Deposit Approval Report Item Detail Data Report Export Data File by Layout O Export Data File by Layout is only available if your organization has established data layouts NOTE Pending and Rejected Deposits Summary Report G The Pending and Rejected Deposits Summary Report is only available if your organization uses the Deposit Approval feature NOTE Generating Reports You can generate reports by clicking the Reports icon in the toolbar You then select the report you want and complete its associated criteria Some reports have required unique criteria and are described in the report descriptions below 48 SendPoint Smart Client SSD1411404U Chapter 2 General Information For each report you can specify a start date and end date If you do not specify a date the report information for the current day is displayed When you have specified all the needed criteria f
25. cess Screen resolution 1024 x 768 USB 2 0 port For optimal performance a 3 0 GHz or Core Duo 2 33 GHZ processor is recommended because of processing required for courtesy amount recognition CAR and legal amount recognition LAR Also additional RAM is recommended especially with scanner drivers faster than 30 dpm 8 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started Supported Scanners and Operating Systems User Manual 55D1411404U Burroughs Canon CTS Digital Check Epson Magtek SmartSource Elite SmartSource Open SourceN DP WebSourceN DP CR 25 CR 50 CR 55 CR 80 CR 135 CR 180 180 II CR 190 LS 100 LS 515 CX 30 TS 215 TS 220 220e TS 230 TS 240 TS 300 TS 350 TS 400ES TS 4120 TM S1000 Capture One Excella Yes Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes Yes Yes No No Yes No No Smart Client supports the scanner and operating configurations in the table below Microsoft NET Framework 4 0 also needs to be installed Windows Windows 7 Windows Vista 8 8 1 No No No Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes Yes Yes No No Yes No No Chapter 1 Getting Started Windows Windows7 Windows Vista 8 8 1 Excella STX Yes Panini Unisys MyVisionX and Yes Yes Yes MyVisionX ROHS Panini I Deal Yes Yes Yes VisionX Yes Yes Yes Visi
26. check item total number of items custom fields and so on If your organization uses custom fields those fields will appear in place of Additional Field1 and Additional Field2 3 Click Search User Manual SSD1411404U 45 Chapter 2 General Information Deposit Details Pane This area contains detailed information for the selected deposit and buttons to delete submit or open the selected deposit You can hide the Deposit Details pane by clicking the Hide Details link in the All Deposits pane Deposit Details Account 321 Control 300 00 Deposit Ticket 300 00 ltems 3 Check Item 300 00 Tracking 228 405 009 Date 3 1 2012 Difference 0 00 Status Pending Delete Selected Deposit 4 Transmit Selected Deposits Open Selected Deposit Security Status Unsecured Scanner Status Unknown Connection Status Online 3 22PM O Data fields can vary according to your organization s settings NOTE Deposits Details contains the following fields Account is the assigned deposit account number Number of Items is the number of captured items in the deposit Date is either the current date or the date the deposit was created Control is the deposit total entered during deposit creation Check Item is the combined amount of all the captured items in the deposit Difference is the amount discrepancy between the deposit total and the captured item total Deposit Ticket is th
27. e amount of the virtual deposit ticket Tracking is the deposit s tracking number Status represents the current state of the deposit e Capture Deposit is in the capture stage e Correct Deposit is in the correction stage e Balance Deposit is in the balance stage e Ready Deposit is balanced and ready to be transmitted e Transmitted Deposit has been transmitted 46 SendPoint Smart Client SSD1411404U Chapter 2 General Information Status Bar The status bar indicates the security scanner and connection status 7 Security Status Secured Scanner Status Unknown XA Connection Status Online 3 22PM Security Status The security status can be either secured or unsecured A secured connection means all data received and transmitted is encrypted An unsecured connection means that all data received and transmitted is not encrypted which can pose a security risk Scanner Status The scanner status can either be ready or unknown A ready status means that the scanner is fully operational and ready to capture items in a deposit An unknown status means a complication with the scanner has occurred Items cannot be captured when the scanner status is unknown Connection Status The connection status can either be online or offline An online connection means that the server is responding and that Merchant Smart Client can transmit deposits and receive configuration updates An offline connection o
28. eas 40 le sais arrasada aa 40 Ree uan ea do iii eh as 41 Information and Announcements Pane 41 User Manual iii SSD1411404U Table of Contents ANDEDOSItS Pane eegend eebe e e o Een 43 Returning to an Open Deposit 43 A DEDOS iatale e I de See ease 44 Deposit Details EE 46 SEHR CT EE 47 SESSI REA E 47 HEES 47 CONNECTION ed ae de dai is pa A7 no RI E o IA 48 Generating ET e e EE RAS TRITATI ia 48 REDO ge e e EE 49 Deposit Detail Report ooooooocooococnornorn eee eee eee REENERT EAE EARE EA AAT 50 All Deposits Detail Report 44444444482 50 Deposit A o III 51 Deposit Image Report scores ANA na dada 51 Server Deposit Approval Report cc ce cen eee eee e eee teen eee ne een enes 52 Item Detail Data Report pci iraniana rta 53 Export Data File e eg Ee eege ee EE ie tatoo 53 Pending and Rejected Deposits Summary Report 54 MaE aa EE 55 EEN det 55 RS a di do 0 56 FINCA CIS EE 56 The Deposit Process non nnonnnoos 59 INTOQUCHON ssp ad a nd ae da 60 Te DEDOSIG Wizard ENEE 60 Modifying Deposit Information 61 FASE SUM ipnotico ae da dodo ns net oo 62 CARO AA E UU nn 63 Creating a New Deposit EE 63 Elli ar aed aed E EE EE 64 TReCaprure e TEE 64 CAPI NEMS EE 64 COCA SR aerei 66 Sege Nte a ion eo oia 66 THE ei PADS aa ado ad onde na ead ences dee aia diode 67 RS DATA A RSA a EE 67 RS ROM GN grinta II
29. elect your confirmation questions When you have provided answers for the questions click Continue setup These questions may be asked when you sign on to confirm that an authorized individual is trying to access financial information online When asked you must correctly answer these questions to sign on Question What is the first name of your first niece nephew v Answer Sadie This answer must be at least 3 characters long Question In what year were you married YYYY Answer 2012 This answer must be at least 4 characters long Question What is your mother s middle name Answer Sue This answer must be at least 3 characters long Question What is your Zodiac sign v Leo Answer This answer must be at least 3 characters long ContinueSetup 9 Click the Continue Setup button User Manual SSD1411404U Chapter 1 Getting Started 10 Select Register this computer and click the Continue Setup button You still need to complete additional steps to register the computer after you have completed MFA enrollment NOTE Set Up Secure Authentication Step 3 of 3 Register your personal computer We ask you to register personal computers that you commonly use to access Direct Merchant Web Deposit Computers are registered using a cookie A cookie is a small text file that we save on your hard drive to help us ensure that only authorized individuals can access Direct Merchant
30. er if necessary Tools Register Allows you to register a new scanner Tools Reset Duplicate Resets all duplicate history History Tools Reset Password Resets your login password Help Contents Displays the online user guide Help About Displays Merchant Smart Client application information 40 SendPoint Smart Client SSD1411404U Chapter 2 General Information Toolbar The toolbar provides quick access to the following features which are also available using the main menu File Tools Help Zeil Reports E Find Items Si Approvals New Deposit Mark Items Reports Find Items Information and Announcements Pane This area is used by the service provider to display branding logo information a webpage with useful information and links or Announcements Toggle the Hide Show Info Pane link on the top right to hide the Information Pane to enlarge the viewing area for the Deposit List Pane below Likewise toggle the Hide Show Deposits link to increase the viewing area of the Information Pane From this section users can select and view messages from their service provider The Announcement section is not present unless there are active announcements This is an optional feature that may not be utilized by all service providers ES Direct Merchant File Tools Help A 3 e Home Ei New Deposit KS Mark Items a Reports p2 Find Items Bu Approvals L Home Hide info Pane Hide Deposes Inform
31. ered you must answer the confirmation questions before you can enter your password When you answer the confirmation questions you have the option to register the particular computer Forgotten Confirmation Answers and or Password gt Registered Computer If you forget your password you can click the Forgot Password link on the Sign on to Merchant Capture page You then have three attempts to answer all your confirmation questions correctly If you answer the questions correctly you will be prompted to create a new password If you are not able to answer your confirmation questions your account will be locked after three failed attempts You then must contact the system administrator to unlock your account and then re enroll in MFA gt Unregistered Computer On an unregistered computer you must answer your confirmation questions prior to entering your password When you answer your confirmation questions correctly you can click the Forgot Password link to create a new password If you are not able to answer your confirmation questions your account will be locked after three failed attempts You then must contact the system administrator to unlock your account and then re enroll in MFA 28 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started Enrolling in MFA MFA requires you to first enroll in MFA and then register the computer you commonly use to access Smart Client Enrollin MFA 1 Launch Smart Client T
32. essful login and is organized into to the following areas Main menu and toolbar Information pane All Deposits pane Deposit Details pane Status Bar The main menu toolbar and status bar are always visible You have the option to hide the Information and deposit panes ES Direct Merchant File Tools Help f Home Deposit nos Mark Items a Reports RS Find tems z Approvals pp CA Home Information All Deposits Show O Fi Status AmountTotal Depositid La Hide Info Pane Hide Deposits Hide Details DepositTotal ProcessingDate RH Deposit Details Control Check Item Difference Deposit Ticket Tracking Status Scanner Status Unknown 36 SendPoint Smart Client 55D1411404U Chapter 2 General Information User Roles and Privileges The roles assigned to a user determine what that user can access and the tasks that can be performed in Smart Client Administrator Role The administrator role can only be assigned by FIS at the request of the organization The administrator role does not give that user the subsequent privileges of the other user roles For full access the user must be assigned all available user roles In Smart Client the administrator can do the following Reset duplicate item history if allowed by the financial organization View and change own scanner information Mark items Reset pa
33. etup Please accept the license terms to continue I have read and accept the license terms Download size estimate 15 MB Download time estimates Dial Up 38 minutes Broadband 2 minutes 4 To accept the End User License Agreement select the checkbox next to have read accept the license terms 5 Click Install 6 The Installation Progress window displays This process can take several minutes to complete 12 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 7 The Installation Complete window displays Installation Is Complete INI NET Framework 4 has been installed Microsoft 8 Select Finish 9 Inorder to complete the installation of NET 4 0 the computer must be restarted Installing Microsoft Visual C 2005 amp 2008 Microsoft Visual C 2005 amp 2008 is a free download obtained from the Microsoft Web site 1 Launch the Landing Page 2 Hover over the Smart Client link 3 Click the Microsoft Visual C 2005 2008 link for your Windows operating system 32 or 64 bit 4 In the File Download window click Save 5 Select a download location and click Save 6 Navigate to and open the installation folder 7 Launch the Setup exe file and follow the instructions in the Installation Wizard to complete installation User Manual 13 SSD1411404U Chapter 1 Getting Started 8 Upon completion of the installation process click Finish Installing a Scanner Driver
34. g the amount of individual items to resolve the discrepancy between the deposit control and deposit items totals e Removing an item to resolve the discrepancy between the deposit control and deposit items totals When the deposit is balanced you are prompted to submit or transmit the deposit Update the Deposit Control Total To update the deposit control total do the following 1 Click the Balance button 2 In the Balance Adjustment window update the deposit control total to match the deposit items total 3 Click Generate Deposit Ticket Edit Individual Items To change the amount of individual items in a deposit do the following 1 Select the item in the items list 2 Change the item amount in the Amount field below the item image or within the Amount column for the selected item E rr g6 _ _ t 19567654344 10044034 CEE Remove Individual Items To remove individual items from a deposit do the following 1 Select the item in the items list 70 SendPoint Smart Client SSD1411404U Chapter 3 The Deposit Process 2 Click Remove 1000000200 3 Click Yes to confirm User Manual SSD1411404U 71 Chapter 3 The Deposit Process Finishing the Deposit This section provides step by step instructions for finishing a deposit Ensure that your scanner is installed connected and turned on Depending on your assigned role and whether the organization uses the Approval feature
35. he command prompt displays stating the scanner driver is installing O Do not close this window NOTE 20 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 17 The scanner driver installation wizard displays Select Next and follow the instructions to complete installation Welcome to the InstallShield Wizard for TellerScanDriver The InstallShield R Wizard will install TellerScanDriver on your computer To continue dick Next WARNING This program is protected by copyright law and international treaties Adding the External Web Server as a Trusted Web Site Merchant Smart Client s external Web server needs to be added as a trusted Internet Web site O Additional domains may need to be added NOTE Add External Web Server to Trusted Site List 1 Launch Internet Explorer 2 Select Tools 3 Select Internet Options User Manual 21 SSD1411404U 4 In the Internet Options window select the Security tab Internet Options Security Privacy Content Connections Programs Advanced Select a zone to view or change security settings y O Internet Localintranet Restricted sites ge This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Allowed levels for this zone All Medium Prompts before downloading potentially unsafe a content Unsigned ActiveX controls will not be downloaded
36. he following message appears because MFA is attempting to initiate before you have actually enrolled Multi Factor Authentication Muti Factor Authentication has failed Enroll and or register this computer J for Multi Factor Authentication pror to accessing the application the problem continues contact your system administrator 2 In the message window click the link to enroll in MFA The Smart Client Login Page appears 3 On the login page enter your User ID and click the Login button The Set Up Secure Authentication page appears Set Up Secure Authentication Secure Authentication is a service to help protect you from fraudulent online activity It provides you with visual cues when you sign on so you know that you are on our website and it is safe to enter information Secure Authentication also helps us ensure that only authorized individuals can access financial information online Setup is easy You simply e Set up a picture and personal phrase These visual cues are displayed when you sign on and are your assurance that it is safe to enter information Set up confirmation questions These questions may be asked during the signon process to confirm that an authorized individual can access financial information online Register your personal computer optional We ask that you register computers you commonly use to access your financial information online This authorization helps us ensure that only recognized location
37. his software CE Name 35441 Desktop ScannerinstallationAssistant exe Publisher Unknown Publisher Type Application From C Users el035441 Desktop ScannerInstallation Run Cancel F Always ask before opening this file This file does not have a valid digital signature that verifies its publisher You should only run software from publishers you trust How can decide what software to run 5 The command prompt launches It checks to see if your account is an Administrator This screen may not appear depending on your operating system NOTE a Ifyour account is not an Administrator an error displays and you will not be able to continue Pan User Manual 15 SSD1411404U Chapter 1 Getting Started 6 The Add Remove Programs window launches displaying a list of installed Programs and Features e k FL Control Panel Programs Programs and Features y Control Panel Home View installed updates Se Turn Windows features on or off Uninstall or change a program To uninstall a program select it from the list and then click Uninstall Change or Repair Organize Uninstall Name BAFS Direct Branch 1 Canon Driver for CR 25 55 1 Canon Driver for CR 180 a CanonCR55 Scanner Driver dB CanonCR180 Scanner Driver B CTS LS 100 515 800 Scanner Drivers a DirectCaptureServer 5 Epson S1000 Scanner Driver 5 EPSON TM S1000 Driver Version1 01 n 1 Deal 5 Magtek Exce
38. ining criteria including the serial account transit routing sequence number custom fields or the user that captured the item s If your organization uses item level custom fields those fields will appear in place of Additional Field1 and Additional Field2 m Click Search The Find Items Results page appears To print an individual item s information do the following m On the Find Items Results page select the item you want from the items list m Click the Print Selected Item button In the Print Item window click Print User Manual SSD1411404U 57 Chapter 2 General Information 58 SendPoint Smart Client SSD1411404U SendPoint Smart Client User Manual Chapter 3 The Deposit Process User Manual SSD1411404U Topics Introduction Creating a Deposit Capturing Items Correcting Items Balancing the Deposit Finishing the Deposit Approvals 59 Chapter 3 The Deposit Process Introduction The deposit process includes the following tasks Creating a new deposit Capturing items Correcting items Balancing the deposit Finishing the deposit The Deposit Wizard Capturing correcting and balancing occur within a Deposit Wizard At any point during the wizard you can capture items by clicking Capture You then may need to correct the additional items and re balance the deposit You can click the Home icon during the Deposit Wizard to exit the deposit The deposit
39. l feature Merchant Reports Dien Feat He Farc Fiat Sanar ue Pending and Rejected Deposits Summary Report Daie 110172008 Prepared by merchant Last States Update TAPADA 6 13 PM Date Operator Rojocted Dato pprover lo of Dobis Depas Total AFCO Fab Capsi 1141772008 dpr F HE12 Pending and Rejected Deposits Summary Report Chase 11 17 2008 Prepared by merchant Last States Update 114072009 6 19 PM 54 SendPoint Smart Client SSD1411404U Chapter 2 General Information Mark Items This section provides step by step instructions to use your scanner driver to print message text on the front of physical items This message alerts deposit handlers that these items have already been electronically processed and helps to prevent duplicate capture All items that have been marked using Mark Items should be either temporarily stored or destroyed based on the instructions of the financial organization supplying Merchant Smart Client Before completing these steps ensure that your scanner driver is installed connected and turned on Marking Items To mark items do the following 1 In the toolbar click the Mark Items icon File Tools Help 4 a Home E New Deposit Mark Items Processed Item Information 1 Enter the information you want printed on each processed item PROCESSED ELECTRONICALLY d Insert checks into scanner facing backwards 3 Click Mark items to start 4 Click Finish to stop 3
40. la ST y Name MagTek Inc ROM Corporation Smart Source E Smart Source Scanner Driver 4 0 1 0 m Source NDP 5 SourceNDP Scanner Driver User Manual 17 SSD1411404U Chapter 1 Getting Started m Teller Scan E TellerScan Driver v2 8 Certified Precision Software Technolo 2 80 0000 5 TellerScanDriver Digital Check Corporation 01 08 2007 1 e gt IC Control Panel Programs Programs and Features Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and then click Uninstall Change or Repair Turn Windows features on or Organize vB Uninstall Name Publisher Version Glatz Direct Branch Advanced Financial Solutions 12 0 0 0 Canon Driver for CR 25 55 Canon Electronics 1 0 2005 606 9 Follow the defaults to uninstall the scanner driver Repeat this process for all components of an installed scanner 10 Once all drivers are uninstalled close the Control Panel 11 The scanner installation command prompt displays Enter the letter or number corresponding to the scanner drivers you need to install 18 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 12 A Windows Internet Explorer dialog displays Select Save As Windows Internet Explorer What do you want to do with ScannerDriver_TellerScan zip Size 4 71 MB From direct imagedepositgateway com Open The file won t be s
41. lla Scanner Driver y MagTek Excella Excella STX TM 3 MagtekSTX Driver B Microsoft NET Framework 4 Client Profile 2 Microsoft SQL Server 2005 Microsoft SQL Server Management Studio Express 3 Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files English Microsoft SQL Server VSS Writer m Microsoft Visual C 2005 Redistributable A Microsoft Visual Studio 2005 Premier Partner Edition 5 Panini IDeal Scanner Driver 5 Panini pVisionX Scanner Driver ET PE Explorer 1 99 R6 E RDM ADK for OPOS 1 5 1 Scanning Utility for CR 25 55 in Scanning Utility for CR 180 Smart Source Scanner Driver Bl SourceNDP Scanner Driver in JTellerScan Driver v2 8 Certified 5 TellerScanDriver y Unisys UEC 7011 RDM EC7000i Scanner Driver n VisionX E Windows Driver Package Digital Check Corporation 4 II Publisher Advanced Financial Solutions Canon Electronics Canon Electronics Advanced Financial Solutions Metavante Image Solutions SEIKO EPSON Panini MagTek Inc Your Company Name Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Microsoft Corporation Metavante Image Solutions Heaventools Software RDM Corporation Canon Electronics Inc Precision Software Technolo Panini Digital Check Corporation Adobe Systems Incorporated Product version 11 3 300 271 f He
42. lp link http www adobe com go flashplayer_supp Version 12 0 0 0 1 0 2005 606 1 17 2008 215 4 0 1 0 4 0 1 0 4010 12 0 0 0 4 0 1 0 1 01 0001 1 0 0 4 0 1 0 1 00 00 4 0 1 0 4 0 30319 9 00 5000 00 9 00 5000 00 9 00 5000 00 9 00 5000 00 8 0 59193 8 0 50728 4 0 1 0 4 0 1 0 1 99 6 6 2 7 0 1 38 2006 113 4 0 1 0 401 0 2 80 0000 4 0 1 0 4 0 1 0 3 3 0 01 08 2007 1 L 7 From here scroll through the list to find your systems currently installed scanner drivers Refer to the following list for scanners and their corresponding drivers NOTE Disconnect the USB Cable prior to uninstalling the scanner drivers Canon CR 25 55 1 Canon Driver for CR 25 55 5 CanonCR55 Scanner Driver ln Scanni ng Utility for CR 25 55 Canon Electronics 16 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started Canon CR 180 Canon Driver for CR 180 Canon Electronics 1 17 2008 215 i CanonCR180 Scanner Driver B Scanning Utility for CR 180 Canon Electronics Inc 1 38 2006 113 a CTSLS100 iS CTS LS 100 515 800 Scanner Drivers m Epson 51000 iP Epson 51000 Scanner Driver Metavante Image Solutions 4 0 1 0 ie EPSON TM S1000 Driver Version 01 SEIKO EPSON 1 01 0001 m iDeal STI Deal Panini E Panini IDeal Scanner Driver Metavante Image Solutions m Magtek Excella i Magtek Excella Scanner Driver 401 0 E MagTek Excella Excella STX TM MagTek Inc 1 00 00 m Magtek Excel
43. n 26 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started Logging In To log in to Smart Client do the following 1 Double click the Smart Client shortcut on your desktop 2 Enter your login information 3 Click OK A Please Enter Login Information UserMame Password Waming This computer program is protected by copyright law and intemational treaties Unauthorized reproduction or distribution of the program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law 4 Enter your multi factor authentication login information See the Multi Factor Authentication section in this manual for more information User Manual SSD1411404U 27 Chapter 1 Getting Started Multi Factor Authentication Multi factor authentication MFA can help prevent unauthorized access to Smart Client MFA requires users to set up a picture personal phrase and confirmation questions to be associated with their user 1D and password If using Multi Factor Advanced Authentication refer to the Multi Factor Advanced Authentication section Appendix A of this guide Register Computer Registering a computer for MFA allows you to bypass the confirmation questions when you log in and is recommended if you commonly use the same computer to access Smart Client If you are logging in to Smart Client and the computer is not regist
44. n page appears 2 Enter your UserlD and click the Login button to continue 32 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 3 Answer the challenge questions Select Register this computer and click the Continue button to proceed 1S Direct Merchant y A Le Sign on to Direct Merchant Web Deposit To protect your personal information please answer the questions and click Continue gt Merchant Rocks _ This picture and personal phrase are displayed every time you access this page If you don t recognize them please contact us before you continue What is the first name of your first niece nephew What is your Zodiac sign In what year were you married YYYY What is your mother s middle name Continue Cancel Click here if you have forgotten your Challenge Questions 4 Enter your password and click Login The computer is now registered and the confirmation page appears Close the confirmation page User Manual SSD1411404U 33 Chapter 1 Getting Started 34 SendPoint Smart Client SSD1411404U SendPoint Smart Client User Manual Chapter 2 General Information Topics The Home Page Reports Mark Items Find Items User Manual SSD1411404U 35 The Home Page Chapter 2 General Information This section explains the elements of the Home page and the various features that can be accessed The Home page is displayed after each succ
45. ng Smart client and registering the workstation and scanner ensure that your scanner driver is installed connected and turned on Ifyou have already downloaded Smart Client and registered your workstation and scanner use the login instructions in the Logging into Smart Client section to begin using Smart NOTE Client User Manual SSD1411404U 23 Chapter 1 Getting Started 1 Launch the deployment Web page provided by the financial organization Scanner Driver Web Client Smart Client Mercha AT ES ptu re Welcome to Merchant Capture First time users should follow these steps to complete the single or multiple offices eliminating the set up If you previously loaded your scanner drivers and transportation of paper deposits electronically modified your Internet Explorer settings please proceed to consolidate deposits from distant locations Login improving cash flow and reducing the need for multiple bank relationships Additionally customers are no longer tied to branch hours for current day processing A solution designed to serve businesses with Follow these steps to complete the setup 1 Review scanner installation instructions 2 Download and Install scanner drivers 3 Web Client Users Configure your IE settings and login 4 Smart Client Users Download the Smart Client Application The deployment page will vary based on the individual merchants and available hardware setup configurations NOTE
46. onX 1F Yes Yes Yes VisionX AGP Yes Yes Yes VisionX P Yes Yes Yes RDM Unisys ec7000i Yes Yes Yes Indicates 64 bit support O Panini iDeal scanners require the SendPoint Service Delivery team to create a virtual bank of first deposit BOFD endorsement NOTE 10 SendPoint Smart Client SSD1411404U Chapter 1 Getting Started Smart Client Installation This section contains step by step instructions for the tasks necessary to successfully install Smart Client These include Installing Microsoft NET 4 0 Installing Microsoft Visual C 2005 and 2008 Installing a scanner driver Adding Smart Client s external web server address as a trusted Internet Web site Downloading Smart Client and registering your scanner and workstation Steps for creating a Smart Client shortcut on your desktop are also included Microsoft NET 4 0 Installation Microsoft NET Framework 4 0 is a free download obtained from the Microsoft Web site To download and install Microsoft NET 4 0 perform the following steps 1 Open your Web browser and access the following Web page http www microsoft com en us download details aspx id 17718 2 Download and execute dotnetfx40_Full_x86_x64 exe An Extracting Files window displays Extracting files User Manual 11 SSD1411404U Chapter 1 Getting Started 3 The Microsoft NET Framework 4 0 Setup window displays Microsoft NET Framework 4 Setup MET Framework 4 S
47. or a report click Generate Report to view it Report Name Item Detail Data Report wi Start Date 02705 2007 w End Date 02 22 2007 we Include Custom Fields Generate Report Report Toolbar The report toolbar allows you to perform the following functions Flip Page Displays the next or previous page Refresh Refreshes the active report page Print Prints the report Print Layout Displays a print preview of the report Page Layout Allows you to adjust page options such as size margins and so on Export Allows you to output and save report data in CSV PDF or XLS format Zoom In Out Increases or decreases the display size of the report Find Next Allows you to search for text within the report User Manual 49 55D1411404U Deposit Detail Report Depost Daia Report Depo 4142010 12 12 7 er From 9 14 2010 to 91142010 Deposit Timestame 9140010100051 FM Murmber of D bits 1 All Deposits Detail Report Merchant Reports Triona Fisport Hama Al Deponts Datal Report Start Date 041 401 0 End Dale AC Spa 10 00 54 PM FO Include Custom Fields ki Genee Repot Chapter 2 General Information This report contains detailed information for a selected deposit during a specified date range If deposit and date ranges are not specified the current day s deposits are displayed You also have the option to include custom fields if applicable Deposit Detail
48. posit that has been created This includes deposits that have been transmitted are ready to be transmitted or are currently active You can use the Show field to apply the following filters to the deposit list All Deposits Displays all local deposits Approval Pending When the Deposit Approval feature is enabled displays deposits that need to be reviewed by an approver Approval Rejected When the Deposit Approval feature is enabled displays deposits that have been rejected by the approver Open Deposit Displays created deposits that are not ready for transmission Ready Displays corrected and balanced deposits that are ready for transmission Transmitted Displays successfully transmitted deposits Returning to an Open Deposit You can return to an open deposit by double clicking the deposit or using the deposit s Arrow icon You are then taken to the task in which the deposit was left You can capture and correct items as needed before balancing the deposit For more information about the tasks in the deposit process see the The Deposit Process chapter in this manual Modifying a deposit such as adding or removing an item after balancing but before transmitting causes the existing virtual credit to be deleted and the deposit to need re balancing A new virtual credit with accurate information is created when the deposit is re balanced If you are using virtual payee endorsements you cannot modify
49. pplicable You can export the report by clicking Export Report Cena Papert Hae AA len Ded Daa ep Item Detail Data Report mie GEO Doposit ID Greng Transmision Date End Dale AeA def cla ata INT nda Ed Pete dada T 4 38 D Cole I En a Wel al FH Eo ls fe Rd ail S1 7 4 s eert 2900 4 28 17 e Ne Ei a OO Tel Ph dit Ze A9 IO B lvitafe A g s 0057300150044 T 4 30 17 Mi mm Nerds gra dE d FH E 00 AOL lee d Bakas UL See AA Hp 25 2007 4 38 17 FH LL LA 1083720ch89 Cl 1c66170 d0d die Hae KM a LTD CE aac d dd Et FS 4138 17 07ba2e9lache uacha cite ee Phi als ite lic Af Dir Glebe bc 00 520720551 bte he Zeie Aorere Phi FEST ba tbebipd4dp ene blsebe 214 O 33941 INN A keep a LE 1 FH Kamp 1e Ges git fotos ii dog Get LET Al er 339 41 Dimis Tsee ihrer Phi aaiae mib idi Diba IE aL Ja RT keet aciba7eechl FH CT ie Dag Fe Export Data File by Layout This feature creates a comma separated value CSV file based on a selected layout This report is only available if export layouts have been defined for your organization When exporting the report you must designate a save location User Manual SSD1411404U 53 Chapter 2 General Information Pending and Rejected Deposits Summary Report This report lists locally generated deposits that have a status of pending or rejected Rejected deposits are listed first This report is only available if your organization uses the Deposit Approva
50. rchant Capture 4 Highlight Send To and click Desktop You can now launch Smart Client by double clicking the icon on your desktop User Manual SSD1411404U 25 Chapter 1 Getting Started Logging into Smart Client This section contains step by step instructions for logging in to Merchant Smart Client Before completing these steps ensure that your scanner driver is installed connected and turned on O Ifyou have not downloaded Smart Client and registered your workstation complete the appropriate tasks described in Downloading Smart Client NOTE Password Messages During the login process a password event can occur that prompts you to change your password Invalid user or password Non conforming password New account reset Administrative password reset Password expired e Password expires in X number of days If your password expires within a certain number of days you have the option to change it immediately or later Offline Mode An offline connection occurs when the connection to the server could not be established during login but your credentials are the same as those authorized from the previous Merchant Smart Client session You cannot submit deposits or reset your password in offline mode File Encryption on Local PCs Smart Client encrypts data and images stored on local PCs to protect against unauthorized use The only way to access the data and images is directly through the applicatio
51. re that your scanner is installed connected and turned on The Balance Page The Balance page is split into the following areas Image display Shows the front image of a selected item You can rotate the image and adjust its display size as well as adjust the selected item s amount or remove it from the deposit Item information Contains detailed information about each captured item including the number and total amount of credits deposit tickets and debits checks Deposit Details Contains detailed information about the current deposit ES Direct Merchant File Tools Help Home New Deposit nos Mark Items a Reports 2 Find Items Deposit Details Deposit Wizard n _ amp Capture Ea Correct Sp Balance ltems 3 Date 3 27 2012 1 06 PM Tracking 775 324 914 Me SCH Control Total Check ltem Total A 5 Get 19876543288 4003323453 186 G ss Difference Amount 95 26 X Remove Esa Grayscale Deposit Ticket Total S 16 82 1005123459 1000000190 1009123455 1009123455 sa 0 Deposit Tickets 0 00 mm Checks 210 73 Balancing a Deposit Deposits are unbalanced when the deposit control total does not equal the deposit items total You can balance a deposit by doing the following e Updating the deposit control total to match the deposit items total User Manual 69 SSD1411404U Chapter 3 The Deposit Process e Editin
52. s are accessing your information online Begin Setup 4 Click the Begin Setup button User Manual 29 SSD1411404U Chapter 1 Getting Started 5 Select a category and picture as part of your login information Set Up Secure Authentication Here s a list of pictures Click a picture to select it and return to the setup process Category En EEA Need to cancel Secure Authentication is vital in our efforts to prevent fraudulent activity If you cancel you ll lose the information you set up and will need to start this process again 6 Enter your UserID and a personal phrase The previously chosen picture can be changed on this screen NOTE Set Up Secure Authentication Step 1 of 3 Set up a picture and personal phrase A picture has been selected for you Please create your personal phrase and click Continue setup User ID merchant Enter a personal phrase A Merchant Rocks Your personal phrase will be displayed next to your picture when you sign on or change your password lt must be at least 1 character and cannot include more than 40 characters Continue Setup Want to use a different picture Select one of the pictures shown below SendPoint Smart Client SSD1411404U Chapter 1 Getting Started 7 Click the Continue Setup button 8 Select four challenge questions and enter the answers Set Up Secure Authentication Step 2 of 3 Set up confirmation questions S
53. s section with a status of pending until a Web Client approver approves or rejects the deposit Pending deposits cannot be edited O Ifyou have the operator and depositor user roles the deposit does not need approval and you can finish and transmit the deposit NOTE If the Web Client approver rejects the deposit the deposit returns to Smart Client with a rejected status and may include approver comments The Smart Client user that submitted the deposit must then open the deposit read the approvers comments and make the necessary corrections by repeating tasks 2 through 5 as necessary until the deposit is approved and transmitted You can include comments when submitting the deposit for reapproval gt gt Finish Deposit without Financial Institution Deposit Approval Feature If your organization does not use the Financial Institution Deposit Approval feature users assigned the depositor role can finish the deposit and transmit it to the financial organization Approvals are not required to finish a deposit gt gt Finish Deposit with Financial Institution Deposit Approval Feature If your organization uses the Financial Institution Deposit Approval feature users assigned the operator roles submit the deposit for approval When you submit a deposit in Smart Client the deposit is sent to the Financial Institution for approval The deposit appears on the All Deposits Pane with a status of pending until an FI approver approves or reject
54. s the deposit Pending deposits cannot be edited 74 SendPoint Smart Client SSD1411404U Chapter 3 The Deposit Process If the FI approver rejects the deposit the deposit returns to Smart Client with a rejected status and may include approver comments The Smart Client user that submitted the deposit must then open the deposit read the approver s comments and make the necessary corrections by repeating tasks 2 through 5 as necessary until the deposit is approved and transmitted You can include comments when submitting the deposit for reapproval User Manual SSD1411404U 75 Chapter 3 The Deposit Process 76 SendPoint Smart Client SSD1411404U SendPoint Smart Client User Manual Appendix A Multi Factor Advanced Authentication Topics Introduction Contact Information Step Up Authentication User Manual SSD1411404U 77 IS Introduction With the introduction of Multi Factor Advanced Authentication you may see some additional screens during your login process OG Multi Factor Advanced Authentication requires the following URL to be accessible from the merchant s workstation https h api online metrix net NOTE Contact Information If there is not already a phone number associated with your profile The Secure Authentication Contact screen provides the ability to enter one or more phone numbers Your options are Home Work Mobile and Other You will need to supply at least one contact number
55. sk 3 Correct Items Review each exception item Repair and update the item or exclude it from the deposit Note If no exception items exist this task Is skipped Task 4 Balance the e Balance the deposit Deposit Note If the deposit is already balanced this task Is Skipped Task 5 Finish the Submit the deposit for approval if applicable Deposit Finish and transmit the deposit 62 SendPoint Smart Client SSD1411404U Chapter 3 The Deposit Process Creating a Deposit This section provides step by step instructions for creating a new deposit Your scanner driver must be installed connected and turned on to create a deposit Your financial organization establishes the deposit information needed to create a new deposit Required fields are displayed in yellow Optional fields are displayed in white Creating a New Deposit To create a new deposit do the following 1 On the Home page click the New Deposit button The Create New Deposit window appears KZ Create New Deposit E Follow the steps below to begin a New Deposit Select Primary Deposit Account Enter Deposit Information Y 5 Deposit Total 3 Proceed to Capture hems G This is a sample image Fields can vary according to your organization s custom fields NOTE 2 Select a deposit account or enter the account number to filter the list 3 In the Deposit Total field enter the expected total for the deposit 4
56. sswords Role Privileges The Deposit Approval feature affects deposit tasks and deposit workflow for the user roles but basic application tasks accessible from the Home page are minimally affected Privileges associated with each user role are listed in the tables below as appropriate depending on whether Deposit Approval is enabled For detailed information about how the Deposit Approval feature affects the deposit workflow see the Approvals section of this guide gt User Roles without Deposit Approval Feature The table below lists available user roles and associated privileges for organizations that do not use the Deposit Approval feature with Smart Client A Supervisor Register merchant and scanner Reset own password Mark items View own scanner information User Manual 37 SSD1411404U Chapter 2 General Information A Depositor Create capture correct balance and finish deposits own deposits Keser View reports own deposits only View closed deposits own deposits only Reset own password Mark items Find items View own scanner information Finish user deposits that have operator role Privileges granted to all roles except the reviewer role are limited to the deposit accounts assigned to that user 4 38 SendPoint Smart Client SSD1411404U Chapter 2 General Information gt User Roles with Deposit Approval Feature The table below lists avail
57. tems Deposit Details i Account Checking CR Correct So Balance Status Correct Items 3 Date 3 27 2012 1 06 Tracking 775324 914 Control Total Check ltem Total 121 67 Difference 578 18 Analysis em mamm e Invalid Deposit Ticket Total i Amount Recognition Failed 0 00 Y Review Analysis and Correct Required Fields Click Accept to continue Q Replace Image Repairing an Item To repair an exception item do the following 1 In the correction panel update any field information that failed during capture 2 Click Accept 3 Click OK User Manual SSD1411404U 67 Chapter 3 The Deposit Process Removing an Item To remove an exception item do the following 1 Click Remove 2 Click Yes Any item that is removed can be recaptured by returning to the Capture page of the Deposit Wizard If the recaptured item continues to fail and you cannot accept it the item must be NOTE deposited by traditional means such as paper deposit Replacing an Image To replace an image do the following O Replacing an image does not delete or update the item s details NOTE 1 Click Replace Image 2 On the confirmation page click OK 3 Load the item into the scanner T he item scans automatically 68 SendPoint Smart Client SSD1411404U Chapter 3 The Deposit Process Balancing the Deposit This section provides step by step instructions for balancing a deposit Ensu
58. utomated message will prompt you to key the code into the phone s keypad Once completed successfully the automated message will instruct you to click the Phone Call Completed button to complete the login process One Time Security Code Please wait for your phone call We are now calling 4055351469 During the call you will be asked to enter the one time security code displayed below Once you complete the phone call chck Phone Call Completed Need to cancel Secure Authentication is vital in our efforts to prevent fraudulent activity H you cancel you ll lose the information you set up and will need to start this process again 80 SendPoint Smart Client SSD1411404U SendPoint Smart Client User Manual Index A H All Deposits Pane oo 43 Hardware Configuration 8 Announcements 41 42 Home page 36 elei EE 73 Financial Institution 72 73 74 Merchant Deposht ouaaa 72 73 74 I B Information bane oo 41 Installation 11 04 CR geseseess ES E E E ce aeunes 78 Balancing 69 C M Main Menu 40 Capturing MEMS i seccion tue ar ve 64 Mark Items 55 Correcting Items o 66 Microsoft NET 3 5 SP1 Creating a Deposit 63 Windows 7

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