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Complete user manual for Norvis

1. Cpa n waren l Cooswondwee sere Compordwaecenred C imre menage wre tee eo Scarred decurmerts Seer form ote it apia Cote DLP sure oe Nore umere Fry nane e Mrde ay Coe fasws f pa 4 zg Caves Mecham He getraten tipe Ls l zj Orta O Owe j ajian J Tit Tepe Metis ievre he of eof Messeget ros Pegeinwdentree Pierre ea Z Step 4 If you wish to use the case specific barcode in order to avoid searching manually for the appeal document when linking the document recommended this may be done by right hand clicking on the mouse above the applicants name in the right hand margin Step 5 Choose Appeal from the drop down menu Serve leet Verwen 40beiaS Fe Ios Yew hep ppe Beli ste SA Sg jz so User Cuntorensbore wet f gist arot 7 M Apposta Catemerndecesed Coitipeordasce posred hieni isecrage n Seamed documents Clear form DUF Gunana first nama eaa n G j t2009 156942 10 ert jetata dridhem erher te Date af berth See Watonalty Cesena u Thimi gt oma Cares Meci Ragetruton trpe Serear Test person Proec on Correspondance in Veta PResitence correspondence in Roce Tithe Type Access isve No of carns Measagel yoo RegistratenT pe Fiber ates Step 6 Register correspondence as shown in Strategy 1 steps 7 12 Residence visa document is default document type
2. Process Mame Register corres Register correspondence Request case folder Request return contral Revoke visa decision Update applicants personal information Update urgency Update visa sticker status write cover letter Cancel A oe Step 3 Select Register correspondence Side 31 av 44 J EEEE Eii iEn CHIR CITOU J NE SLD ITA JOL LS mnl gro Register correspondence tivities p Register incoming documen beneran Register outgoing document a Finish this task Step 4 Double click on Register incoming document Post registration is then activated with the grey fields already filled out i S010 lee Ge l apikan C Cowesnodencesent Conenpondendereceeet C heru vesogs M Wete tect Attach file Ww a Scammed commenti Chy term DUF rr jumaemne Frot nama 19 165882 19 Fram DERD Dyte of perth sr Nabonsety Cas no onuizem ai i a eed TE a Coms Regmtration tispe Hedum ero tinea l Render Date Favore Skode Reo peent Coste fiando anbassote a ovowzo THe Tepe Access lewe Mo of cases Meecage Type RegetretenTepe Flename Side 32 av 44 fie Ins Yew jeb Be se DH S Sw 010 1030 o _ i Scanned documents Clear form i first neme Prive harcore fur scacning i firni 7 Ce i aaa Nahonalty EUR ms i Mule The wid Repstration type Medan Errente ji gt Serider Oste
3. amp Medium Low Side 29 av 44 You must then give the message a document type in the pop up that follows Level 1 should be Residence message and level 2 should be Application for processing Document tpe amp ctatane cermnpenn z3 np re o So 4 Then click on Ok An eCase has thereby been created and sent to udi for processing Side 30 av 44 Strategy 5 Registering correspondence This strategy should be used for registering a new correspondence in a case where case responsibility has already been transferred to UDI Step 1 Look up the person in Norvis using quick search if you have the DUF number or search if you only have the name the applicant Step 2 Select the Register correspondence process by pressing the star button or Ctrl T Case 001 DUF number Case officer udi Date of birth 12 09 1997 Status Consideration Nationality Philippines Deadline Type of permit R Child Responsible authority Uthendingsdirektoratet Repr country Executive embassy Manila ambassade Valid from NSIS searched on Valid to Case created 07 09 2009 Tasks Events Relations and References Travel Insurance Travel Occupation Application receipt Consultations Notes Document list Case officers Drag a column header here to group by that column Responsible Description o Wisum Type Deadline Inbox E Creates a new task Ctrl T s jio m AO TE
4. Favorit Skoda Recwent Date Mania ambessade a ooo Tiie Type Access leve No of cares MessageType RegetratontType Pileansrms Step 5 If you wish to use the case specific barcode in order to avoid searching manually for the appeal document when linking the document this may be done by right hand clicking on the mouse above the applicant s name in the right hand margin It is only possible to print the barcode if the applicant is active in Post Registration correspondence received is active and the case number field is filled out Sorvis Test Verson 4 0betal Eie Took Yew tep 2010 16564 06 Interne merrsgi A Scanned documents Clear torm C Appicston receved Conetpondence cert F Comespondence necened Ur tir Surnene fret mene 2009 155942 10 f eror tose Date of birth Sex Natorialts Case fa E Manas Maiu Thailand 003 Cases Registraton type Medium Ereren i l Sender A Date avorit Sods a l Reaprent Date Marala smbassade bed ial fosyoay20a4 Tithe Type Access leve No ofz6ses MessageTrps RegistrationType Meneame Step 6 Choose Visa residence correspondence in from the drop down menu Then follow Strategy 1 steps 7 12 for electronically linking the correspondence to the case Step 7 After linking the correspondence document s to the case click on Add registration Side 33 av 44 Be Sa CRE
5. d Edit application information seoeeeens Create case sereen Print barcode sseaneens Register relations and references cssannees b Check payment ans Send case to UDI for further consideration The activity Register application may then be commenced upon Then follow steps 2 to 15 in Strategy 1 in order to complete the registration attachment of documents and transfer of case responsibility to UDI 2 Register visa web application S uthr ree C Shortstes_ Hadi anced 2088 517504 6 32 Dadpou Homes 1452 2008 144272005 5 q c _ 5 Register reiehons and referentes gt Prot barcod Comrm ccoument are reeswed 5 Lime scanned domens gt Enter photo 5 Check passport detars Soc adatend passar 5 Check travel and hesh mea aace gt Search traval restrictions iss 5 Coert bometics zad case for further considerations pna ie ee The embassy case processor registers the application following the usual routine this is usually done by an unauthorised user If the case is to be sent directly to udi you must remember to print barcode The last step for the unauthorised user is to click on Send case for further considerations This generates a new process Examine the facts at issue for an authorised user The authorised user may then decide on 3 outcomes depending on the nature of the case 1 Visa refusal 2 Visa is granted 3 The case is borderline and
6. amp fiih thm task Step 4 Double click on View message Step 5 In this case UDI has sent the Embassy an external message with two documents attached After clicking on view message the documents are shown in the document list below Comerpondence Cece Y Case lpps Type Doounert Sender gt niz R o o j FAMMAKEERTE Farvalirangurdern Ovetserctetiebery p3 Uihending odin eh tor abet ccd ea TR T O RAMMAKEEKTE foen O O a O ecrekoratet fl Remove tebected tons Remson selected ters C ssaa Fae Show uraque documents Updste FS aj View selected documents Copy selected documents Part selected documents In order to open the documents the Embassy must select them using Select all button and then request to view the documents using Requisition selected items Step 6 After clicking on Requisition selected items the pop up below appears A reason for the requisition must be given In this case it is due to notification of the decision Side 39 av 44 2010 134812 01 Testesen Test Selected documents 1 utl 40 1 From date 09 10 2010 To date 09 11 2010 Reason Check case prior to notification about decision Comment Reguistior Cancel The documents now appear with PDF icons and can be directly opened by clicking on each icon individually or by clicking on Select all then View selected documents E
7. av 44 Preparations before scanning ii 2 Sort out cases according to profile e g family reunification and education Make sure to remove all staples and correct any folds in the documents Documents containing stapled or glued on photographs must be colour copied Travel documents should be copied in colour where possible as black and white copies give reduced readability after scanning As it is the applicant him herself that delivers the copies when he she appears at the allotted time it depends on whether it is possible for the applicant to copy in colour All documents must be on an A4 or similar format Documents diverging from this format must be photocopied before scanning Order the case documents according to the different document categories Make sure to place the case specific barcode separator sheet on top followed by the document type specific barcode sheet in front og each categorie before gathering the documents together See Scanning strategy user manual for further details When using the barcode separator sheets it is possible to scan several cases at the same time Consult the PixEdit user documentation before scanning Side 4 av 44 Strategy 1 Registering applications sent electronically to udi for processing paper cases These applications are for family immigration education au pair work visa applications where the embassy is not the first authority of decision see also Str
8. level 1 Appeal is default document type level 2 Type Main document Attachment 158 Document type Residence visa document Additional description fi Side 18 av 44 Step 7 After you have linked the document as shown in Strategy 1 you then click on Add registration te pe WEL SAtT amp Rs anims Pur togii tiin f f j ee O wA l harea pandhe aX e ea M M i aj ETW iM lovee teti cree sivecce ee g Dew F ht t ATIT f d Dasa swe J ia eo Peder eres Tie wn Ts ea J appre F tag eOrna fi ete te Meas etre fee dearer td a Be cated biir Bade Nec a ajii boagan Pissis amkaicsas aa m Ta Ine acens wer Le of bates i lt sriee Peper ema jp Sere porer POSI OPP FLADE ee re y AA amt peed raea eat Cm A a Emas no mady _ Then click on Yes when asked whether to send an internal message If you do not send an electronic message UDI will not be made aware of the appeal Step 8 Choose Transfer residence case appeal and write cover message in box giving case type Insaan ermal messagi lB x Mettapa tutpect T Eaman SSS S ee Sendet Message readerice cant eo cea Message vite care Tiareler readence cse Recaeert i Utiendngsdrektosstet Trareler vea soped Tiarcter vaa case to UDI Due date oaa Paorty C High Medum C low e Write udi in the receiver field e Write cover letter te
9. not be able to proceed Answer yes if the person you are registering is a child introduced in parents passport N B You should only use the Travel docs document type level 1 for the applicant s passport When registering the reference s passport you should use Residence visa document as level 1 document type and Reference s passport as level 2 document type See below E Add document Type Main do Attachment Document type Residence visa document Additional description Other personal documents Parental consent Parental responsibility Power of attorney Reference s passport UCI guarantee form Side 12 av 44 Step 12 All documents added will be listed as shown below Documents can be removed from the list by marking the document and pressing the bottom arrow button Link Giectrenic scommed appScation te thre case Registration type Meadar F Attach fle tram dish Fam y immigrato Letter Ta i Al Fokbers Sender Date Manual eer Si 08 2009 Reoever Date Marile afisiade v a Title Type Acoess lieve Remar filerame Appicah Moved _MAIN_DATE 20 wanar Vediegg ATTOL DATE 20 Sterp Vediegg ATTOT_DATE 20 Subsite Vedegg ATTWS_DATE 20 L Di Man Gagicrakioratat 1A t Press Ok to complete the registration 5 gt g Neve MAN ONEDOOS Hof e Md a Qi il Carca A Activities Link electronic scanned application to
10. the case handler sends the case to UDI to decide on the outcome Side 28 av 44 It is only the third outcome where the Embassy is required to scan the application and transfer to UDI as an eCase For Outcome 1 and 2 the Embassy should follow usual routines these do not require that an eCase is created The third outcome above requires that the Embassy creates an eCase The registration of the visa application both paper application and ApN case is completed following usual routines Once the final step Send case for further considerations has been completed a new process Examine the facts at issue is created This process may only be accessed by authorised users GI eee 4 42fe 7 Ge In order to convert the application into an eCase and send to UDI the case handler should click on the udi icon here This will then create a Link electronic scanned documents process as shown earlier The case handler may then follow the steps described in Strategy 1 in order to link documents and send an external message to UDI N B When transferring the case to UDI the message subject should be Transfer visa case to udi Send case Message subject Visa application for processin External message Transfer visa case to UBT PP P al Sender Date manila ambassade Ja 22 03 2011 Recipient Date Jutlendingsdirektoratet oe 22703 2011 Due date 05 04 2011 Priority f High
11. Cormutey ane ee Vib ee eur deettor ye Merde evrDercate maraa Astas Cocervert tee ete onj Amrn Irse Dpestmaliton Alternatively the Embassy may click on Finish this task if a spin off task is unnecessary Side 41 av 44 Strategy 7 Manual Requisition of Documents lt may be necessary for an Embassy Norvis user to open a document that he she does not have automatic access to This may occur if you have the Document list or Events category open for an applicant and you attempt to open the document veoh Wun HTI sarhad o Vehi ta sss rewted ryvneayeoie Tanke Pvent Selatians end Vetmrences travel ngr ers Tr voll teut seer Agppiliceter reraipt are ations Ne Pee Donyment bet f Case o Crag suhrn header hare te group de hal iatenn eCamp s Che Cave yes te vere Dew Cee mere i T T n t iu flue TatyLAWSL Sakadar f aD arte ap ka gt gt 3 i 0 PLUS TASYLA For phereie f EL Anal Ar fam p gt 5 gt j ms 009 UJET t L bnp f Oto E gme iamaj a ana org gt 5 E gt I rim f a FLUE TASYLA Fs atrwagnadonr f E f smetali meting Mekas td UDI iad gt ves M gt s r x o LUTA t 1 tow Sreuorin f 9 biat a ter gt i a FLUE TARTLAVIL beapherste f os aguas ore a t gt xe 003 Lue TASTI L erwalirerajeeter f J urson of apeg tn ULI Maw t i
12. Document lis g alnj xi Drag a column header hare to group by Aat colum 4 Cae itema Doom Document Sender rs Gx beat 5 03 Overserchetiasbery gut Uithending ncis eh tor atet ud ara reel Remove setected tens Flegurton selected terms Select af F r Show ursgue documents Update FS af View calected documents Copy selected dooments Pert selected docurerts The document is now available Side 40 av 44 Mania ambassade Nor ian Directorate of Immigration P O box 3344 CPO Makati City 1209 Makati City Filippinene Vedtak fattet osv Norwegian Directorate of immigration Robin Keyte Our ref 2010 134812 01 OOt udi rke The docurnent is approved electronically You may receive a signed version of the document upon request Oslo 09 10 2010 Step 7 The Embassy may then create a new task by clicking on Create follow up task Bev VeaastOel Host ary 2010 134012 Ct Testeser Test Case G01 ii DUF rumiar 2010 14012 Qi ee of term Gil sees Piatt ty OS Type o pert PAN Seer soortry weed irori Weed io eve pains ey te grea bee oa Sa Wa Rewoutte Dererohan Pvret sd peni emer of refered a wre thie weew reeviage J 2 Create itira ce tem e hee i F Care oos Statet Deste Sooper eter eythptr treovree ervtearr WAIL esercthed of Cate eated Tee events Beiro erd Baterencee Travel lewuwrerent Trova Occws eter ec exon reewer
13. Embassy has received 0 ae ae renew feerfureiy een pee _ as SPs eek m aaNet arate renn a ho anaana ot enero apritrer tpi ih ee J Oeswigtan i uedan Ara spea iasa mrte e itis ve Tey FR s0a8 izant te ateewesia giles ur TOF 1374F 0I Ol Dem Coret LOMO TMI ot sen Pioc EG iral 1300 i Gren Carit LON EMA a nes fone ut stan i noe t op Ema Code sveersin carnal t new eT w TOUR LANET IA ORK ariari Pee ec O winem as Sab LASST Oe Ori Aeedetes Peer MONO PLLA oboe Frons ur Tiat 1 abete a Gi Dareega hia aAwd rates si a beeen vere ee mei ee urgi pansa paiman ime irska ur retji tht 16 D hienn Cont ILANTILO SNIL vS eto Pirona rwobjees idet atis H wni bep Arii Warid Mihi i P ocorrer AOE A k d iby 2 Decoveven Het ana wher CEM Mam Step 3 By double clicking on a message the process is now active l Ate Side 38 av 44 History Cerne 00 a DUF nomber 2030 13J f17 01 Care officer Sate of pathi mn ans LAC VT Corideber ai Mationalty Atyh eniren Deed tne Te of parnih Fam Pecpdercdile miihaorty Lln tags Arholi Repr country teecutive erHerere Panis anh errede Valg tram NEM te er ered an veid t Carew crested Ow 0 2010 Toma everns Peletone end Raterwrces Trevel Irena nares Travel Occep atin 4nplicetion receist c orvecttati cove Rotas Docaniert bet Case athicers Bauvin Punk tow tat tatti O yid marrage Creete toibba asb
14. IC ALI ON ca stessacssstueaceccccassanetucaandestangeaieeaieacssnsiondtovaaseiearaagiatesaisecensens 28 Strategy 4 Bundling of eCases scccccccscccccccssssssssssssssssssssssssscees Feil Bokmerke er ikke definert 1 In Which Processes May Bundling be Employed Feil Bokmerke er ikke definert 2 How to Transfer Case Responsibility for Several Cases Using Bundling Feil Bokmerke er ikke definert Strategy 5 Registering correspondenCe sseceeeeeeecocssssssssecccecceccoccccssssssssescceccceceoccssssssssssssececeeeeesso 31 Strategy 6 External Messages received by the Embassy cccccccccccscsssssssssssscsssscccccccccccssccssssssees 38 Strategy 7 Manual Requisition of DoCument sssscccsssccccccccccssssssssssssssssssscccccccccscscssessssssees 42 Smaroy a DIS E E E O E OE AN O EN OET NN 44 Side 2 av 44 Introduction Purpose of the document This document is an updated version of the former user manual eCase functionality in Norvis It includes eCase functionality developed for Norvis Please note that existing Norvis processes that function independently of eCase is not included in this document For whom is the document intended The manual is meant as a reference document for all users of Norvis Strategies employed in registering and transferring eCases There are three main strategies for registering eCases in NORVIS 1 one applies for applications that are to be scann
15. Letter fax Sender Date Test Studies om 11 10 3010 Recipient Date Manila ambassade ome 11 10 2010 re ree nei ses od a There are no more document in the current folder Fal gt Cancel E 4 Open the Link electronic scanned application to the case window again Fill in the relevant fields and then click on Scanned documents button The relevant scanned documents will then be available in the viewer They will now be made available for the relevant case each time you perform this operation Step 9 The viewer window now displays the scanned documents The application is shown first and should be attached to the application using the button arrow You may remove the document by pressing the bottom arrow button below Side 9 av 44 Link electronic scanned application to the case Scanned documents IV Attach file from disk All Folders X Registration type Application receive v Sender Date Test Tester d 24 02 2011 Recipient Date Manila ambassade 7 om Title Type Access leve No of cases MessageTy EATE OBa Dies ieo ziolx BX e we Name _MAIM Ga ag peor A se hy ats e A A _ GOR PBL 54405 Application for a permit for residence or Y Conteris one form par app csm even toogh te appicani is ender ihe age of 10 o has beot pond wng boaa copies od Complete Of secbons Concerning you life appic
16. Oe ey e berere ELE i oe chal t Fon i m Des st Pres te kreet er 138 o The ar Pegatan tree t 7 _ on pan a f AAL vwe testea rerrwiporeerce 8 gt aand toere 210 ha nve daian wet Bee comer d hade wet aur ea aks Ja Row 5t Click on Yes Side 35 av 44 Step 10 A new pop up appears Fill out the relevant fields and click on Add Mettaga sutyoci i Extend message Message resdenos cate Cee donumardakion ange Senda Date Pires meant iat Recent Date Utiencingaci estore TE rnr Due dse tase Poty C High Medum C low __ Add ow Step 11 A new pop up appears with document type already filled out Then click on ok pect ie am Type Madara Atha 5 re a r Dooumert tyros Peniso message Ahon denoas Recerres Utentegst Soot doe 04 00 2011 DUF easter SWI Tree doe 15 05 0911 Prevty Maker idosas Beeeeeee Step 12 You are now about to register two documents in the case one is the correspondence in from the applicant and the other is the message to udi this message is in itself a document 28 eee OP ORR ewe ee ee eee ee ee eee m Add registradon tade registrations Code Sender Recemrer Tepe Documents DUF number N KORI Testus Testng_ Manis ambassade Should be used for all tepes og case wrth the excepton of protecton asylum 1 2001 010101 0i oT KOFI Man
17. UDI eCase Functionality in Norvis eCase Author Robin Keyte Tore Oraug Division AEF Fagdata Version 1 1 Date October 12th 2015 UDI ESUE KOLONLU E i eE A E E E E E N E E A T E 3 P rpose ot the documen sevesiscsicestudevsasuves tenacdadextsiucsisestuiswsadusiens Cenacsaceutsdecssestnsamsaducessmasnactedesioris 3 For whom 1S the document intended asssncsscosacesassascsaeseatin aula ira ipin ara E aE i EA 3 Relaterte dokumenter 2 0 cccccceeeeessseseeesssnnneeeeeeeeeeeeeeeees Feil Bokmerke er ikke definert Strategies employed in registering and transferring eCases sooooeeeeeeessssssssssssseseeerrressessss 3 Practical preparations before registering cases cccceccccccceeccceeceeaaseeseeeeseeeeeeeeeeeeeeeeeeaaaaeeeeenees 3 Strategy 1 Registering applications sent electronically to udi for processing paper cases 5 Strategy 2 Registering appeals ssssssoccccsscccccecccccccosoeoccccsccecceccococoosssoccceseecceccceooocessecccccsececceceossssss 16 First routine Registering appeal in existing eCase ccccccccccsssssseessssseeeeeeceeeeeeeeeeeaeaeaeeeeeees 16 Second routine Registering appeal ordinary visa case paper case esssssssssssssssssseeeeeree 21 Strategy 3 Registering applications received via the Application Portal Norway ApN 27 l Register f oe 0 8 UL er 16 cee ene ee ee nee rene Somer rene Tuy ete ncn re E EE ur Nr teen tnt ee 21 2 Renier vsa CO Ap P
18. ant mo your reason for appiang or a r locks formation he case prncesertg tne mey be forget Ok Cancel y 7 Step 10 After pressing the arrow button the add document window will appear The first document added will always be locked as main document All other documents added in the same registration will be added as attachments The main document here is set to Application You must then choose the application type from the drop down menu Type Document type Apeboatian Apobcation for au oar p rmit Apphostion for protection sy Apoheation for study pernvet Apphestion for vise Appbestion for work perme Additional description Step 11 After having added the main document continue adding the remaining case documents as attachments by pressing the top arrow button in the post registration window as done in step 8 Note If you have use the documenttype specific barcode separation sheets you will not need to select documenttype as shown below Attachments must then be given a document type either Residence visa document received or Travel docs Side 10 av 44 a E Type Main document oe tachina ry toe R j n i t 1 cm DdvG ewent type Hesidence vsa Soutre Cerbhcete tosbrrornai Cover Setter 4 Documentation on owen m Address desonotheor Empiren dotum ati Foniy mentee doofsrnent Housitig Awu mert Jian Invitaten fra
19. ategy 3 Step 1 Register the incoming application for family reunification education work or au pair according to ordinary NORVIS routine for registering work applications through the Register application process In this example an application for family immigration is being registered Fee information Application type Please specify Family Calculate Fee nates Cancel Step 2 Select Create case Activities Edit appfcation information Create case Print barcode Register relations and references Send case to UDI for further consideration Step 3 Print barcode is an optional step in the processes It is intended to simplify attachment of documents to cases after all documents in the case have been scanned see step 8 This is made possible through automatic localising of the relevant catalogue files when attaching documents to the case An example of the new barcode is displayed below N B this functionality is only be available for Side 5 av 44 cases registered after 18 October 2010 Existing cases in the Embassy s innbox from before this date will not have print barcode functionality l 5 5 o nn j Step 4 Scan the case documents according to scanning routine see separate user manual N B When using the new Print barcode function the new case specific barcode must be placed at the top of the pile of documents The attachment barcod
20. canned documents using the Print barcode functionality you need only click here as the level 2 catalogue has already been activated earlier Link electronic scanned application he cage es tml 3 Seanad docim anta I attach file from disk Registration type ic Fi Application receive gt Family immigra tio Sender Data Test Tester ame 2402 2011 Recipient Date Manila arm bh aaa agda ime Sed OF SFOLL Title Type Aocess aya Noa of cases MassaqeTy x A F F 1 click on the folder icon Ok Cancel 2 Find the catalogue where all scanned cases are saved on the Embassy G disk Click on the Level 2 catalogue name not the individual cases Side 7 av 44 Browse For Folder i aly Select document Folder Local Disk C1 gt T AcosScan 9 Documents and Settings 9 duftemp C Intel m kost 9 M50Cache 9 oracle O outlook 9 Program Files O Scanned documents ID 20101234125 001 Im ID _ 201012354145 001 Tam ID 201012354154 002 3 Ib 20101234502 001 oo ID_ 20101234506 001 trran x Make New Folder Cancel it Then click OK 3 Close the Link electronic scanned application to the case window by clicking here Side 8 av 44 H Link electronic scanned application to the case O x Registration type Medium All folders Bl g Name Application receive Application for fa
21. case aii Link other incoming documents to existing events vest Link new Incoming documents ning several cases Send single case ta UDI Step 13 Select the activity Send case to UDI to complete the work process Step 14 When sending a case to UDI through eCase all areas must be filled inn as shown below Side 13 av 44 CT alolx Message subject FAM f i External message Transfer residence case ce a Sender Date Manila ambassade z Ja 22 11 2011 Recipient Date Jutlendingsdirektoratet om 22 11 2011 Due date 06 12 2011 Priority High f Medium Low e Message subject will be default set to External message Hover the mouse cursor over the chosen message subject to make sure it is correct according to the registration e Fill in udi in the receiver box TIP Do not use capital letters e Select priority according to own routines e Write cover letter in the text box e Press Ok Step 15 After pressing OK in the previous step the following add document pop up appears Side 14 av 44 Residence message is default Document type level 1 Choose Application for processing from Document type level 2 Then click ok e UDI will shortly receive an External Message confirming that the application has been received and that udi now has case responsibility Side 15 av 44 Strategy 2 Regist
22. e Testosterone Taat Mother s first marma Mother s surnarne Testa Tast Cex Cate of birth Age Male 0170271950 fei 7 NB ses also avents Accuracy of date of birth Expulsion fram other countries Ekte bekraftat dokumentert og verifisert bi Looal 1 number Norwegian ID number hate of death E Gualrecictration fo Alias identity Marital status From date M Document Single al Citizenship Travel document Thailand l Ordinary passport Ki2z348e67 THA ol Side 44 av 44
23. ed and sent electronically to udi for processing family reunification study work au pair and visa applications not to be first processed by the embassy paper applications 2 one applies for registering appeals paper applications 3 one applies for applications received via the Application Portal Norway electronic applications The majority of visa cases will be registered in NORVIS by the embassy following the usual routine Only visa appeal cases or visa cases sent to UDI for consideration must be scanned whilst all applications concerning family reunification study au pair and work are to be scanned In addition to the three strategies named above the manual includes four other eCase strategies that are to be employed in order to optimise case flow and processing They are also described in detail in this document Practical preparations before registering cases The scanner and scanning software is provided by the foreign ministry and the setup is pre programmed When controlling the scanner software setup make sure to verify that The Embassy should have at least two different scanner profiles related to the two different strategies mentioned above It is also recommended to have at least one additional dedicated folder for the scanning of incoming correspondence Use of the scanning software Pixedit is described in a separate document Scanning strategies are also described in a separate document Side 3
24. ering appeals There are two different routines for registering appeals for eCases the first routine applies for all existing eCases visa family reunification work au pair and education the second routine applies for appeals in all ordinary visa cases that the Embassy has rejected and will convert the ordinary paper case into an eCase First routine Registering appeal in existing eCase Step 1 Look up the person in Norvis using quick search if you have the DUF number or search if you only have the name the applicant Step 2 Select the Register correspondence process by pressing the star button or Ctrl T Case 001 DUF number Case officer udi Date of birth 12 09 1997 Status Consideration Nationality Philippines Deadline Type of permit R Child Responsible authority Utlendingsdirektoratet Repr country Executive embassy Manila ambassade Valid from NSIS searched on Valid to Case created 07 09 2009 Tasks Events Relations and References Travel Insurance Travel Occupation Application receipt Consultations Notes Document list Case officers Drag a column header here to group by that column El L Responsible Description Wisum Type Deadline Inbox E Creates a new task Ctrl T TE Register correspondence Request case folder Request return contral Revoke visa decision Update applicants personal information Update urgency Update visa stic
25. es enable different documents to be separated Artiwihas v gt Cdit spplicstion information ei e Create case 5 ae ferens gt Register relations sod rafarancaz mand case Ul Por Purther consideratio Step 5 Select Send case to udi for further considerations Following from this the task Link electronic scanned documents is created You may also print put the case specific barcode in this task s first step see below Pe Activities 3 settee Link electronic scanned application to case ee Link other incoming documents to existing events caste Link new incoming documents sarrere Send message concerning several cases Send single case to UDI Step 6 Activate the work process Link electronic scanned documents and select the activity Link electronic scanned application to case Side 6 av 44 Linde etme brerec ot emed epyike ation tu the tas se EM Scanned Gdooumerts fw Attach Ale trom dish Registratson typ ka x r j BEER Foris immigrati FI gt Sender Date Hest Teeter l A 240272011 Artapen Dote Mania erbassede A u Tithe Type Acoers love No of omas MecnageT yt ERE Step 7 Fill inn the correct registration type in this case Family immigration Step 8 When linking the documents for the first time you must choose the level 2 catalogue where the Embassy has saved the files For subsequent linking of s
26. espondence to the case Scanned documents M f Registration type Mediumi 2 Correspondance in Appeal Letter fax Sender Date Abanda Joan Garcera om 22 03 2011 Recipient Date Manila ambassade om 22 03 2011 Step 9 Click here to link appeal Step 10 Choose Residence visa and Appeal from drop down menus then click on OK Tene Aa Maj Document type Renidenca iee correspond Adtnnna descrption tonsatts SFO emim Atn M eatea Step 11 Click OK again here Side 24 av 44 Step 12 Click OK again when this pop up appears E Link incoming documents to existing events i l o x 01 03 2011 KLAG ETE 01 03 2011 ARKI Arkivert 01703 2011 EFFE Effektuert 01 03 2011 KUBR Brey ut 01 03 2011 VEDT Vedtak 01 03 2011 SAKO Sak opprettet ndi naand Tribe MA Talosd inn Convert paper to eCase Convert eCase ta paper Step 13 Select the activity Send case to UDI to complete the work process Activities p Print barcode settee v Link electronic scanned application to case n Link other incoming doguments to existing events eree w Link new incoming documents He Send case to UDI UNE Step 14 When sending a case to UDI through eCase all areas must be filled inn as shown below Side 25 av 44 e Message subject will be default sett to External message e Select Trans
27. fer visa appeal NOTE If case responsibility is already in UDI select Message visa case instead e Hover the mouse cursor over the chosen message subject to make sure is correct according to the registration e Fill inn udi in the receiver box TIP Do not use capital letters e Select priority according to own routines e Write cover letter in the text box e Press Ok to send case to UDI Step 15 After pressing OK in the previous step the add document pop up appears Residence message is default Document type level 1 Choose Submission of appeal to udi from Document type level 2 Then click ok e UDI will shortly receive an External Message confirming that the appeal has been received and that udi now has case responsibility Side 26 av 44 Strategy 3 Registering applications received via the Application Portal Norway ApN From autumn 2010 it will be possible for residents of all countries to apply via the internet Applicants will be able to apply for family immigration education au pair work and visas Once they have completed the application on the internet the embassy through which they are applying will receive a process in it s Norvis inbox 4 Description Print and send letter of retusal 3 items Description Print visa sticker 386 items Description Register appeal 8 items Description Register application 128 items Descri
28. ila ambassa Wlendngsdirektoratet Use thes message type when sending mformaton concerning the case to UDI 1 2001 01010101 T Step 13 Click on Complete archiving and finish Side 36 av 44 4 CUL EET ULE whew J thee remy ole T Car Gerpla asnar Tree A Dwetvererte pur HWetrheer Feats Lae Koni Paoi befe Orre TIIT C ataapa i oy Lobe 10 farw Obele 109 Maree tih aroo Litter daga droht dersttes ter 1 Iy 190a i fpe Siale p9 Step 14 Finally go back to the activity and click on Finish this task tivities pe wo Register incoming g cument sense Register outgog document Stans Finish this task Fesh renerora iM UEI ITTE You have now sent a message to udi informing them of the correspondence in the case Side 37 av 44 Strategy 6 External Messages received by the Embassy The Embassy will also receive external messages from UDI UNE or in some cases the Norwegian police It is important that the Embassy regularly checks it s inbox for messages as these must be read and followed according to internal routines The following is an example of how the embassy may organise it s inbox read a message and follow up the message according to internal routines Step 1 Right hand click on the Description category and drag and drop into the area above reesi m ALE vpn Bothered orion ise S Oes Nes Step 2 Click on the icon in order to open the list of internal messages the
29. int barcode aa Link electronic scanned application to case sereen Link other incoming documents to existing events ee Link new incoming documents s Send case to UDISUNE N B Scanning and linking of the appeal must be done as a separate process after you have scanned and linked the application You may use the Print barcode functionality as described in the Scanning strategy user manual Side 22 av 44 ik Link incoming documents to existing events Date 01 03 2011 01 03 2011 01 03 2011 01 03 2011 01 03 2011 nd aSa Convert paper to ease KLAG EFFE KUBR VEDT SAKO TrA L MA O x C Klage Effektuert Brew ut vedtak Sak opprette Taleonad inn Convert elasa to paper Ok Cancel tb fa Step 7 The pop up above now appears Click on Klag in the Type column for the appeal and then press the Add document button Step 8 Select Registration type Appeal and link the appeal document according to the steps shown in Strategy 1 using the Scanned documents button O Link electronic scanned correspondence to the case Registration type Correspondance in r Sender Abanda Joan Garcera om 22 03 2011 Recipient Manila ambassade ome 22 03 2011 Appeal Scanned documents M Attach file from Medium Letter fax Date Date p ran NES RaRa Side 23 av 44 Link electronic scanned corr
30. j LUK TAQ YLAVGL Peapherse f 5 ppsa fpu t gt je 0 FLUE TADYLAVS radgan f L usse sorn o aped ty UDI Maw at gt i amp 003 MUK Tas yLAyvG Faure Breas tan f 5 P Legpesr es ete Disa tad ptatee 8 i Step 1 Double click on the document to which you require access Step 2 The following pop up appears Click on Continue with selected document Requisition Manual required 2009 155942 10 Favorit Skoda Some of the selected documents require manual requisition Do you wish to continue Autorequisitionable documents 0 Manually requisitionable documerts 1 Klageoversendelse beskyttelse pdt DEN Ho K Jelse beskyttelse pd DEN Continue with selected document Continue with documents that may be auto reguisitio Cancel Side 42 av 44 Step 3 The following pop up appears Here you must choose a valid reason for requesting the document from the drop down list or choose other and write another reason Then click on requisition From date 03 03 2011 To date 03 04 2011 Reason Check case prior to notification about decision Other please spesify in the comment field CheckRead document in an applicant s case other than the one at hand Enquiry request to access information has been made by the applicant CheckRead document in a family member s case as case officer in charg Check case prior to paying out integrati
31. ker status Write cover letter Cancel A oe N B The process Register appeal is only to be used in visa cases where the Embassy has rejected the application see Second routine In this routine the Embassy is not handling the appeal it is purely registering the appeal as a correspondence and making UDI aware of the appeal through an external message Side 16 av 44 RZei athe x SS ge 2010 sez 0 History 20170 154012 t Testesen Test Case O01 Our number 2020 254012 01 Cess of Dat of ters wi1 o1 se005 Vtatudc NMoatrrmenality Df gh arestar Destil Troe of parmi FAM Peroni Repr country Cxecwtiy Valid frorn wia oe Waleed te Case r Taits frente hetatione and References Travet Indurance travel ObouP tion 1 Hege ter autgeny document Pirershy thie tash Step 3 Double click on Register incoming docum nt Post registration is then activated with the grey fields already filled out teta De Det yee e HS 2A SBE aC ee eee E Seen C ismon F gt oemei T himera Werte oe F ahai We DX 2 A Seamed denser Cheer torn Duan Trene Pret herw faise 3s2042 10 fer r m Dete si arth Core m fr tae tape Mederr SS Herder Dre Fen Tepter aji Re Date Pieris arbsrste a fansin d mme rope leessen limonen mesragennee teaormeetane rverare rap J i Side 17 av 44 gt oo leh ew ine SatBe Tones amaz 10
32. lereriee F inkane amimi Onmnptina mesi C hemd eee F wre tect Atac We 8 him Fm C gp Mee See of ir teu cw lLerhare Tevt neve n teeri fanerert Tiss l p D n Bae e a r oe YEN Poel i weld a frr ert hee of beth Mal ew ently Chie te eon type Megan Carwistsstie 5f Vite Tercdenre correrpenaey Si Earr tan tarcer Oww aia Dg aj fioo bepari shade BE creme Starks s inyi paie aj fonr 1e i Tre l aris bere mo at ewes Meeiaast rie Penastr etme ri Crta Hoved t egal eOer_CeF i A D BALDY te Att epee Show regetretere Cerches arttvvees owd fey Capo T eelan at p3 Step 8 The following pop up appears Note If you use the documenttype specific barcode separation sheet when scanning you do not need set the document type as shown below g 1155347 tid Tyce G Man docume tarmei overt hods gt Oerurmerttrpe Rundene wes GocuTert fGddional gesonption Srth certrcate Residence visa document is set as default document type level 1 You can choose the relevant option from the drop down menu for the level 2 document type Side 34 av 44 Sei After clicking on Ok the document is now transferred to the left hand window see below O nesu tost versam omma On EE eee D Ie ee Oe Gevie ena ceSeclo a gt atumia l pen O a E Opa ee eee cert F AnA IO X Be Ree Meee i Al Dorme Carer
33. m reference Each document type has several sub categories Choose the correct category from the drop down menu or the correct passport type for Travel docs In most cases this will be Ordinary passport Add document Type Main document Attachment Dooument type Travel docs i Alieci s passport National Laisser pesser other Travel docurnent for refugews Additonal descnption H Add document Type E Mam documere Ariachnent Document type Travel docs fF Onginal C Copy Placement of orignal documert Other id papers pproved as s E Travel document Country E Wertificatan pat Number Correctness Verifued date Vertied bs TIP When adding Travel docs always start by filling out the passport number Side 11 av 44 If the passport is correctly registered on the person the following pop up will appear and all previously registered information will be filled out Note Even though you have used the documenttype specific barcode separation sheets you will still need to fill in the passport number when adding travel documents If the passport is previously registered on another person the following pop up will appear P aaa x The passport fnumbert type country is registered to a different person Are you registering For a person introduced to another persons passport Yes You can proceed Mo You will
34. on subsid Check case prior to notification about decision Schengen 515 related document check The requisition has now been sent electronically to udi A case processer will respond to the requisition and the Embassy will receive an Internal Message after a short time granting or refusing the request Comment N B You should only send a request if access to the document is essential for you to carry out your duties in the case UDI will only grant access if the reason given is a valid one Side 43 av 44 Strategy 8 Tips It is also possible to Print barcode for scanning from the history window You must first make the applicant and case active in the window and then right hand click on the case number you wish the print barcode to be attached to You may then print the barcode Aorvi Test ersion 4 0betas Tools View Help Filia Acer customizations Favorit Skoda BUF ryfiber 2009 155942 10 Dapf f birth 01 02 1950 Wationality Thailand Remove kamia Show document list Add to selection Print barcode for scanning Personal info Events Address Cases Relations Surnamecs family namecs Registration date Favorit al 01712 2009 First name s given name s Skoda Contact type Contact info Middle name s E mail strno imfa no Mabila 66070903656 Surname at birth Test Father s first name Father s surnam
35. ond routine Registering appeal ordinary visa case paper case Step 1 Register the incoming visa appeal according to ordinary Norvis routine by creating Register appeal task Step 2 After clicking on the Register appeal step the appeal is now registered Side 21 av 44 Activities poste Register person with power of attorney ceeeeeee Send sms or e mail to get power of attorney l tresen Write letter to get power of attorney sereen Register power of attorney received isda H Register appeal eeren Send case for reversal Pias Finish the task Step 3 Before clicking on Finish this task you must scan and attach the case documents according to scanning routine Remember that an appeal or additional documentation received after the admittance of an application should be scanned as a main document and not as an attachment to the application Step 4 Activate the work process Link electronic scanned documents This process should already exist under Tasks Step 5 Attach all documents to the case in the activity Link electronic scanned application to case except the appeal itself following the same routine as described in strategy 1 Step 6 Select the activity Link other incoming documents to existing events to link the scanned appeal to the registered appeal event mm gra ONE eleciroNIG scanned documents mnl gro Register appeal Activites coo D Pr
36. ption Register correspondence 6 items Description Register return 94 items Description Register visa application 229 items Description Register visa approval 387 items Description Register visa denial 22 items Description Register visa web application 345 items Description Register web application 39 items Visa web applications may be found here Other web applications will be found here family immigration education au pair and work 1 Register web application SU GSI PRI RS YISRE GpPpeauun yLew moriisy 4 Description Register correspondence 6 items Description Register return 94 items 4 Description Register visa application 229 items Description Register visa approval 387 items 4 Description Register visa denial 22 items Description Register visa web application 345 items Description Register web application 39 items S mnl udi ARBO anne panne 18 03 2011 Bosnia and r es TEC A CS Ss en cE Seed Os Soee CR eT Ie es Vie CA ae Pe TCL he a Gee eee Es EEE ee Coa ee Cee Nee E a aaa aie EA Cee as CECE a aA Tee Sons Coed Corel EEE a a ae iC cA a aaa come es ERSEN Ss LORE MA as Za a at TET Tl as ian See ae SEN Ses Lae EEE 2 71 ERAS SERA SR ee d T eT ARR ALAR E rere In order to begin registration of the application you must double click on the person Side 27 av 44 Activities prn
37. xt in here e Set priority according to own routine e Press Add to finish Step 9 The following pop up appears Side 19 av 44 Cecunet tepe Penderce menage addon Gesonpean beser gt haus miina Ceo tontag tees peter wat dee 71 0 Ol DUF Neeesber S00 a oe mie 24 ee dete O48 O46 OT Bron Sievtern Ummm of appeal n paar coe Choose Cover letter then click on ok This is because the cover letter itself is now a document in the case Step 10 Click on Complete archiving and finish You have now electronically attached the appeal to the case and sent udi an external message making them aware of the appeal gt ba oe oe Ws we A Og f a iit C A a M Gepaar Oa O aa C emei armacth te Oo XX e p w Meee io CF re Vrrere Rew sen Cute of bett Naterat c 2 were A Fa eee Oeg eres tres Me dure a i xj a There ere Se maa CoorTers ie fe current frisar Serent Dew zj l Heasert Dew Pore ETE Twe Tree iamm we Ae ones i MesregeTyes _ pogitroterType jiyereme Zj j 2 Ouan CUP asde Rare ae Tah seetreeg iodat H Wro oC ares i IDIO 34842 OL Verten feat EEI t EMD SMALI Cl Tectees Tee er Lee nites p tiie hte Ad Udi will now receive an external message from the embassy informing of the appeal Step 11 Finally you must return to the task and click on Finish this task The task is now completed Side 20 av 44 Sec

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