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Ubee DDW3611 Wireless Cable Modem Gateway

1. 0 000 ce eee eee 5 1 6 Understanding Specifications Standards and Firmware 6 1 7 Understanding Default Values and Logins 0000 eee 7 1 8 Understanding LED Operations 0 0000 cee ee 8 1 8 1 Understanding the Device Front Panel 0 00 eee eee eee 8 1 8 2 Understanding LED Benaviol 3s4 ius wwe wlis awe hale tamed Me Be eek 9 2 Installing the DDW3611 ise seni eS ea oe we Be ee ew ee Se oe he 11 2 1 Setting Up and Connecting the DDW3611 0 00 11 2 2 Connecting Devices to the Network 2 2 0 0 cee eee 12 2 2 1 Connecting an Ethernet Device anaana e eee 12 2 2 2 Connecting a Wireless Device 0600 ee 13 2 2 3 Connecting a USB Device 0 0 ee 14 2 3 Troubleshooting the Installation 0000 eee 14 3 Using the Web User Interface 2 eee 17 3 1 Accessing the Web Interface 0000 5 cece ee ee eee eee 17 3 2 Logging Out of the Web Interface 2 2 00 cee ee 19 3 3 Understanding Operation Modes and the Web User Interface 19 4 Understanding the Modem Menu 00 0c eee eee eee eee 21 4 1 USING the Information Option a lt s 2 b 2 e sions 8 eh aie bag hed bd aga meee emu 21 4 2 Using the Status Oplons lt 2d ivncny paged eee eseeGe nan SERRE Ree ead 22 4 3 Using the Downstream Option sawn wee sayeth ew a eee ake nem Gee we Ros 23 4 4 Using the Ups
2. lt NetBios IKE RTSP Kerb1293 H225 SIP ICQ IRC666x ICQTalk ANN RRR Net2Phone IRC7000 K K IRC8000 Label Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Enable Description WAN Blocking Blocks connection requests initialized from Internet users when enabled WAN Blocking must be disabled to be able to PING the WAN gateway IP Ipsec PassThrough Forces the router to redirect the IPSec request to the local host when enabled NAT fails this attempt if Internet users initialize an IPSec VPN request to a host located behind the router PPTP PassThrough Forces the router to redirect the PPTP request to the local host when enabled Nat fails this attempt if Internet users initialize a PPTP VPN request to a host located behind the router Multicast Enable Optimizes the bandwidth utilization compared with unicast especially video streaming applications UPnP Enable Activates Universal Plug and Play UPnP when enabled A UPnP device can dynamically join a network obtain an IP address convey its capabilities and learn about other devices on the network In turn a device can leave a network smoothly and automatically when it is no longer in use Gaming consoles and
3. 88 88 88 Both KI 192 168 0 10 3074 Both KI 192 168 0 11 55 Both 192 168 0 0 0 Both 192 168 0 0 Both 192 168 0 0 Both 192 168 0 0 0 Both 192 1638 0 0 0 Both O 0O 0 0 0 0 View Additional Rules Label 1to10 W Description Internal Index Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide e November 2012 Displays the Index number of the rule 49 Using the Forwarding Option Ubee Interactive Local IP Defines the last digits of the IP address of the local LAN device to which the forwarding rule applies For example an Xbox or PC Start Port Defines the starting port number listened to by the server host located in your LAN End Port Defines the ending port number listened to by the server host located in your LAN External Public Interface IP Designates another router on the network to forward data through Normally this field is not modified Start Port Defines the port number to start the range of ports to publish to the Internet End Port Defines the port number to end the range of ports published to Internet Note Be careful when assigning post ranges Ports within a range are no
4. USB CABLE Connects to some USB devices such as computers and flash drives if the USB connector is supported enabled by the service provider Connects to the cable outlet with the cable provided by your service provider or a cable splitter connected to the cable outlet WPS Connects a PIN protected Wi Fi device to the cable modem when the Wi Fi Protected Setup method is used When the WPS button is pushed or triggered through the device s Web GUI an LED on the front of the device blinks for four minutes until a PIN is entered from the wireless client such as a laptop computer that wants to connect After a Wi Fi client attaches successfully the LED remains on for five minutes and then turns off Refer to Understanding the Wireless Menu on page 57 for more information Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 5 Understanding Specifications Standards and Firmware Ubee Interactive 1 6 Understanding Specifications Standards and Firmware The following list provides the features and specifications of the DDW3611 Interfaces Cable F Connector Female LAN 4 10 100 1000 Mbps RJ45 Ports USB 1 USB 2 0 HOST Port USB port is powered but is not activated for subscriber use It is NOT a USB Client port so it cannot be used for Internet access Wireless 802 11a b g n 2 4GHz or 5GHz Simultaneous dual band not supported Standards Certificatio
5. 2 Click Setup from the left side menu Field descriptions are listed below the screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT a Basic Gateway Setup Gateway Basic Setup e Information Network Configuration IP Address 192 168 0 1 as MAC Address 4 17 fe e4 42 86 Options ener IP Address 10 2 0 2 MAC Address 4 17 fe e4 42 85 e Port Filtering Duration D 01 H 00 M 00 S 00 Forwarding Expires Thu Mar 01 09 38 00 2012 Port Triggering IPv4 DNS Servers 65 106 1 196 65 106 7 196 192 168 250 251 eIP Filtering Release WAN Lease l Renew WAN Lease WAN Connection Type DHCP v Host Name i Required by some ISPs Domain Name Required by some ISPs Ipv4 MTU Size o 256 1500 octets 0 use default Label Description LAN IP Address Defines the local IP address which is the default gateway address for all wired LAN hosts that connect to the DDW3611 MAC Address Displays the LAN interface s hardware address WAN IP Address Displays the current WAN public IP address obtained from the service provider MAC Address Displays the WAN interface s hardware address 32 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Setup Option Label Description Duration Displays the accumulated time since successfully acquiring a WAN public IP address Expires Displays the
6. Trigger Range Defines the trigger port or a range of ports that trigger the router to record the IP address of the LAN computer that sent the traffic to a server on the WAN Start Port Defines a port number or the starting port number in a range of port numbers End Port Defines a port number or the ending port number in a range of port numbers Target Range Defines a target range port or a range of ports a server on the WAN uses when it responds to service requests The router forwards the traffic with this port or range of ports to the client computer on the LAN that requested the service Start Port Defines a port number or the starting port number in a range of port numbers End Port Defines a port number or the ending port number in a range of port numbers Protocol Defines the protocol type for this rule UDP TCP or Both Enable Activates this rule when checked Apply Saves all screen changes when clicked Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive 5 13 5 14 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Using the Pass Through Option Using the Pass Through Option The Pass Through option allows you to configure a pass through table Devices in the pass through table are treated as bridge devices that store and forward data between LAN interconnections Steps To set up a pass through table
7. DHCP WARNING Non critical field invalid in response CM MAC Started Unicast Maintenance Ranging No Response received Started Unicast Maintenance Ranging No Response received Telnet user logged out Telnet user logged in from IP address Telnet login failed from Started Unicast Maintenance Ranging No Response received Description Ubee Interactive First Time Displays the time the event started Last Time Displays the last time the event was last recorded Priority Displays the event log severity Description Displays a detailed description of the event log Refresh Updates the event log record to its most current state when you Click Refresh Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide e November 2012 Ubee Interactive 5 Understanding the Gateway Menu The Gateway functions provide the majority of configuration for the device including WAN IP addresses LAN IP addresses and DHCP Advanced settings like DMZ MAC filtering and port forwarding are provided JP G7 Topics See the following topics baih dih dih di di a a di a a a a a Steps Using the Information Option on page 30 Using the Setup Option on page 32 Using the DHCP Option on page 35 Using the DHCP Static Lease Option on page 37 Using the DDNS Option on page 38 Using the Time Option on page 39 Using the Advanced Gateway Options on page 40 Using th
8. MAC Address C4 17 FE E4 42 84 Serial Number 06C1U23001537 Boot Code Version 10 1 2 Software Version 8 6 4012D1 Hardware Version 4 31 CA Key Installed Ubee Interactive Label Description Cable Modem Defines the current DOCSIS standard of the device MAC Address Defines the unique media access control MAC hardware address of the cable modem Serial Number Defines the unique manufacturer serial number of the device Boot Code Version Software Version Defines the boot software code version of the device Defines the general software version of the device Hardware Version Defines the internal version number that identifies the hardware design CA Key 4 2 Using the Status Option Defines the certificate authority CA key The device installs a CA key that is transferred from the service provider s server after the cable modem is authenticated The key is used to secure communication between the service provider and the cable modem The Status screen displays the device s general connection information Steps To view modem status 1 Click Modem from the main menu 2 Click Status from the left side menu Field descriptions are listed below the following screen example 22 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Downstream Option MODEM GATEWAY WIRELESS FIREWAL
9. Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 63 Using the Primary Network Option Ubee Interactive Label Description WPS Setup AP UUID Defines the universal unique identifier UUID for this access point PIN Defines a randomly generated Personal Identification Number PIN for the access point WPS Add Client Add a client Activates wireless protected setup WPS security on the device To add a client 1 Click Add a client The WPS Add Client screen is displayed 2 Click PUSH on the WPS Add Client screen The WPS button is activated on the device indicated by a flashing white light on top of the unit 3 Press the WPS button on the device Client PIN Defines a PIN number for client access Authorized Client MAC Defines the MAC address of the authorized client Apply Saves WPS configurations when clicked 6 2 1 Enabling a Closed Network You can enable the Closed Network option so the SSID cannot be broadcast or seen by others Steps To enable a closed network 1 2 3 4 64 Disable the WPS automatic security configuration Click Apply Access the pull down menu for the Closed Network Choose Enabled to close the network to other users MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS LOGOUT puuuuuuu Wireless Wireless Primary Network Radio DDW361184 78 E4 00 64 0D 49 Primary Net
10. 1 2 Click Gateway from the main menu Click Pass Through from the left side menu Field descriptions are listed below the screen example Basic Gateway Setup e Information e Setup DHCP Static Lease DDNS Time Advanced Gateway Setup e Options e MAC Filtering e IP Filtering e Port Filtering Label ees MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Advanced Gateway Pass Through Index MAC Address c1 d2 b2 e3 00 00 00 00 00 00 00 __ 00 J foo oo o0 00 Description Index Defines the index number of the pass through rule MAC Address Defines the input hosts MAC address Clear Deletes this rule when checked and the Apply button is clicked Apply Saves all screen changes when clicked Using the DMZ Host Option The DMZ Host option allows you to configure a host IP address to be exposed visible to the WAN public Internet This may be used when applications do not work with port triggers or other networking strategies The following instructions are best practices when adding a device into a DMZ 53 Using the DMZ Host Option Ubee Interactive 54 Steps To configure a DMZ host 1 10 11 Connect a PC to an Ethernet port on the DDW3611 Make sure both devices are powered on and functioning Connect a Home Gatewa
11. End Address Start Address Enabled e Static Lease eDDNS 192 168 0 4 192 168 0 4 v eTime 192 168 0 0 192 168 0 Advanced Gateway Setup 192 168 0 0 192 168 0 e Options 192 168 0 192 168 0 0 Filtering e Port Filtering 192 168 0 0 192 168 0 192 168 0 0 192 168 0 e Forwarding 192 168 0 0 192 168 0 ePort Triggering p 192 168 0 0 192 168 0 Through 192 168 0 0 192 168 0 0 192 168 0 0 192 168 0 0 Label Description Start Address Defines the starting IP address to filter End Address Defines the ending IP address to filter Enabled Activates the rule when enabled is checked Apply Saves all screen changes when clicked Using the Port Filtering Option Port Filtering allows you to configure port filters to block to all devices on the LAN Internet services that use specific ports Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 45 Using the Port Filtering Option Ubee Interactive For example to prevent all Telnet access into and across your LAN you would enter the Start and End ports to be 23 select Both for Protocol and click the Enabled selection box Be careful using port filtering by port range as you may accidentally prevent traffic that should pass through your network for example http or email To see what applications
12. eTime Advanced Gateway Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the DMZ Host Option Label Description DMZ Address Defines the IP address of the host to be exposed Apply Saves all screen changes when clicked Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 55 Using the DMZ Host Option Ubee Interactive 56 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Wireless Radio Option 6 Understanding the Wireless Menu This Wireless menu provides settings to configure a wireless network C4 Topics See the following topics Using the Wireless Radio Option on page 57 Using the Primary Network Option on page 61 Using the Access Control Option on page 65 Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Wireless from the main menu Primary Network This page allove conf Access Control This lovs 6 1 Using the Wireless Radio Option The Radio option is used to configure the wireless radio including the current country channel number and bandwidth control Steps To configure wireless operations 1 Click Wireless at the main menu 2 Click Radio from the left side menu Field descriptions are listed below the following screen example Ubee DDW3611 Wi
13. request User Displays the user who triggered this event log Source Displays the source IP address of this event Refresh Clear Log Displays the event log To update the log with the most current events click Refresh To empty the displayed log entries click Clear Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Ping Option 9 Understanding the Tools Menu This chapter instructs you how to use a variety of tools to evaluate and diagnose the DDW3611 LB PA Topics See the following topics Using the Ping Option on page 81 Using the Trace Route Option on page 82 Using the Client List Option on page 83 Field descriptions are listed below the screen exampleUsing the Password Option on page 84 Using the User Defaults Option on page 85 Steps To access the tools menu 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Tools from the main menu Client List S onn Show connected compute e User Defaults Password Allovs you to change user s password User Factory Defaults Restore Factory Defaults to Firewall and Parenta 9 1 Using the Ping Option The Ping utility tests the network connectivity between devices by sending a test message to a specific device You can also confirm the size of data sent is the same as the size of data received Steps To test connectivity between devic
14. ubee com Ada Allowed Domain Label Remove Allowed Domain Description Enable Parental Control Activates the Parental Control feature when checked Apply Saves all changes in the screen and activates Parental Control if enabled Content Policy Configuration Add New Policy Adds a policy to the Policy List Enter the policy name and click Add New Policy Content Policy List Lists existing policies you can choose to use Remove Policy Deletes a policy from the list Select the policy from the list and click Remove Policy Keyword List Displays keywords you can use to block Web site addresses URLs containing those words Add Keyword Adds a keyword to the keyword list Enter the word in the field next to the Add Keyword button and click Add Keyword The keyword is added to the list Remove Keyword Removes a keyword from the keyword list Select the keyword from the list and click Remove Keyword Blocked Domain List Displays Web domains for example unwanted com you can use to block access to those domains Add Domain Adds a domain to the Allowed Domain List Enter a domain and click Add Domain 78 Remove Allowed Domain Removes a domain from the Allowed Domain List Select the domain from the list and click Remove Domain Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Inter
15. 3 Click MAC Filtering from the left side menu Field descriptions are listed below the screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 43 Using the IP Filtering Option 5 9 44 Basic Gateway Setup e Information e Setup DHCP Static Lease DDNS eTime Advanced Gateway Advanced Gateway MAC Filtering Index 1 3 View Additional Rules Label Index MAC Address oo 2 oo 2s oo 00 00 00 00 00 00 00 1 to 10 Assigns an index number to the rule 00 00 00 00 00 00 Gi b4 1 be 00 00 00 00 00 00 oo 00 bs oo bles F 00 j 00 00 00 2 00 2 00 2 00 2 00 Description Ubee Interactive MAC Address Defines the MAC address to block Clear Deletes the filtering rule when the Apply button is clicked and the Clear box is checked View Additional Rules Displays rules 11 20 when selected from the drop down list if they exist A total of twenty rules are supported Apply Saves all screen changes when clicked Using the IP Filtering Option IP Filtering allows you to filter IP addresses and block Internet traffic to specific network devices on the LAN Any host on this list is not accessible to Internet traffic For m
16. Defines the maximum number of customer premises equipment CPE that can connect to the network through the DDW3611 36 Lease Time Defines the DHCP lease time duration in minutes between 1 and 71582788 A DHCP user s PC gets an IP address with a lease time When the lease time expires the PC must connect to the DHCP server and be issued a new unused IP address Note The default DHCP lease time is 3600 seconds and should be changed to 86400 seconds 24 hours This helps resolve connectivity issues with some iMAC and Windows 7 devices that turn off the network interface when they go into standby mode This results in slow Web browsing until the device gets a new IP address via DHCP Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide e November 2012 Ubee Interactive Using the DHCP Static Lease Option Label Description Apply Applies and saves all changes when clicked DHCP Clients Lists all DHCP clients currently connected to the device either via an Ethernet link or via a wireless connection Each client is listed with the following information MAC Address IP Address Subnet Mask Duration Displays the accumulated time since the client acquired the IP address Expires Displays the time until the IP expires and must be recycled If the IP address is reserved to a certain host it shows STATIC IP ADDRESS Select Reserves the current private IP address to be assigned to thi
17. Enables or disables WPA Pre Shared Key WPA PSK If you do not have an external RADIUS server use WPA PSK which requires a single identical password entered into wireless gateway and wireless client As long as the passwords match a client is granted access to the wireless LAN This is the default residential subscriber setting and uses TKIP encryption WPA2 Enables or disables WPA2 This advanced protocol is certified through Wi Fi Alliance s WPA2 program and implements the mandatory elements of 802 11i In particular it has an AES based algorithm CCMP that is considered fully secure Setting WPA2 alone with a pre shared key requires a RADIUS or TACACS server for authentication This method is mostly used in large enterprise implementations WPA2 PSK Enables or disables WPA2 PSK If you do not have an external RADIUS server use WPA2 PSK which requires a single identical password entered into wireless gateway and wireless client As long as the passwords match a client is granted access to the wireless LAN This is the recommended residential subscriber option It is more secure than WPA PSK and uses AES encryption WPA WPAZ Encryption Sets WPA WPAZ2 encryption to AES or TKIP AES The default is AES WPA Pre Shared Key RADIUS Server Displays checked or hides unchecked the WPA key The encryption mechanisms for WPA and WPA PSK are the same except that WPA PSK uses a simple common password inst
18. LED Behavior The following table summarizes the LED behavior of the DDW3611 LED Color Green Green Green Green Green Green Green Green Green Green Green Blue Blue Blue Blue Blue Blue LED Label USB Eth 4 Eth 3 Eth 2 Eth 1 WPS Wlan Ready US DS Power cM 1 Power on On On On On On Off Off On On On On Initialization 2 Load Image Off On if On if On if On if Off Off Off Off Off Off connected connected connected connected 3 H W Check Off On if On if On if On if Off On Blinks Blinks Blinks On connected connected connected connected 4 DS Locked Off On if On if On if On if Off On Blinks Blinks On Green On and Sync connected connected connected connected if 1 DS OK locked Blue if DS channel bonding 5 US Ranging Off On if On if On if On if Off On Blinks Blinks On Green On connected connected connected connected if 1 DS locked Blue if DS channel bonding 6 US Ranging Off On if On if On if On if Off On Blinks On Green if On Green On OK connected connected connected connected 1US locked if 1 DS Blue if US locked channel Blue if DS bonding channel bonding 7 Registration Off On if On if On if On if Off On On On Green if On Green On OK connected connected connected connected 1US locked if 1 DS Blue if US locked channel Blue if DS bonding channel bonding 8 NACO Off On if On if On if On if Off On On On Green if On Green On Enable connected connected connected connected 1
19. Setting Up Forwarding for an Xbox Example 00000 0 48 5 11 4 Viewing Port Maps ncoc sde ie eee Reo e det Beene eee ag ee ee es 50 5 12 Using the Port Triggering Option 2 0 0 6 0 ee eee 51 5 13 Using the Pass Through Option 2 23 6 e ewe eee ee i ew 53 5 14 Using the DMZ Host Option 0 2 05 cae eee eaGas ae ee ee Ae ee 53 6 Understanding the Wireless Menu 00 00 cece eee eee eee 57 6 1 Using the Wireless Radio Oplons oscw lt eisie saa eee eae oie eine do s see es 57 6 1 1 Scanning for Wireless Access Points APS 0000 0c eae 59 6 2 Using the Primary Network Option 4 eeGe aus be mwed sw ewe ils BE 4 weed 61 6 2 1 Enabling a Closed Network 00 00 cece eee ees 64 6 3 Using the Access Control Option 0 0000 cee 65 6 4 Deploying and Troubleshooting the Wireless Network 66 6 4 1 Understanding Received Signal Strength 20000 67 6 4 2 Estimating Wireless Cable Modem to Wireless Client Distances 67 6 4 3 Selecting a Wireless Channel 0 0000000 69 7 Understanding the Firewall Menu 0 000 eee 71 7 1 Using the Content Filter Option 2 0606 c ee eee eee eee 71 7 2 Using the Event Log Option es cc6 ehieigeese pee eee ee ee need eee Ped 73 7 3 Using the Remote Log Option 24 0222 auaa aaaea 74 8 Understanding the Parental Control Menu 2000 eee eens 75 8 1 Using the Par
20. The PC must have an Ethernet network adaptor or Ethernet port and an Internet browser installed such as Netscape or Internet Explorer The following browsers are supported For Windows 2000 XP Vista Windows 7 Firefox 1 07 and higher Internet Explorer v7 and above Netscape For MAC OS X 10 2 and higher Firefox 1 07 and higher Safari 1 x and higher 4 Connect the power cord included in the product package to the back of the cable Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 11 Connecting Devices to the Network Ubee Interactive 2 2 modem and then to the power outlet 5 Connect the network cable included in the product package to your computer s Ethernet port Connect the other end to the LAN1 LAN2 LAN3 or LAN4 port to the cable modem 6 Connect a coaxial cable from the CABLE port on the device to the cable wall outlet or to a cable splitter connected to the wall outlet 7 Connect the two antennas provided in the product packaging 8 Validate the network connection using the device LEDs to confirm operations The Wlan LED must be solidly lit The Power DS US and Ready LEDs are solidly lit Refer to Understanding LED Operations on page 8 for more information Connecting Devices to the Network Use the instructions below to connect network devices and validate device functionality C4 Topics 2 2 1 See the following topics C1 Connecting an Ethernet Devi
21. and report on possible attacks on Steps Saves the configuration when clicked ion to configure firewall event log reporting via email alerts the system To configure firewall event reporting 1 Click Firewall from the main menu 2 Click Event Log from the left s example Firewall Firewall Event Contact Email Address Remote Log SMTP Server Name SMTP Username SMTP Password E mail Alerts MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT LLL ide menu Field descriptions are listed below the screen Log support serviceprovider com SMTP example com smtp username V Enable l E mail Log Clear Log Label Contact Email Address Description Defines the email address where you want to send the log SMTP Server Name Defines the name of the SMTP server such as smtp example com SMTP Username SMTP Password Defines the username for the email address such as contact company com Defines the password for the email address E mail Alerts Enables or disables event log reporting Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 73 Using the Remote Log Option Ubee Interactive Apply Saves the settings and completes the setup Email Log Sends the log to the specified email address Clear Log Deletes the log 7 3 Using the Remote Log Option The Remote Log option allows yo
22. cause undesired operation Radiation Exposure Statement This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and should be installed and operated with a minimum distance of 20cm between the radiator amp your body This device has been designed to operate with an antenna having a maximum gain of 2 dBi Antenna having a higher gain is strictly prohibited per regulations of Industry North America The required antenna impedance is 50 ohms Understanding Connections and Applications The following diagram illustrates the general connection topology and applications of the DDW3611 Application Diagram Ubee DDW3611 Up to 4 Ethernet LAN Connections Desktop PCs Ce Laptop PC Wireless Connection TeS Wireless Connection Requesting Support Subscribers must contact their service provider for direct support Device documentation support may be available at http www ubeeinteractive com Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 3 Checking Device Package Components Ubee Interactive 1 4 Checking Device Package Components The package for the DDW3611 contains the following items Item Description 1 RJ45 Ethernet Cable i 6 0 ft ROHS amp UL compliant SS Sample image actual appearance subject to change 1 Power Supply Use only a 12V 1 5A Sample image actual appearance subject to change 2 Antennas White wir
23. files to the device and obtaining information from the device for support and troubleshooting eee gt gt eo o QO Defines all relevant device compliance standards and physical specifications Q Provides information used by the following MSO entities Office of the CTO Procurement Network Engineering and Test Organizations Physical and Environmental Engineers Technical Operations Installation and Repair Customer Care Training Organizations QO Provides installation instructions and device Web interface instructions to configure and manage the device y J Topics N See the following topics eee gt o o Understanding Safety and Regulatory Information on page 1 Understanding Connections and Applications on page 3 Requesting Support on page 3 Checking Device Package Components on page 4 Understanding the Device Rear Panel on page 5 Understanding Specifications Standards and Firmware on page 6 Understanding Default Values and Logins on page 7 Understanding LED Operations on page 8 1 1 Understanding Safety and Regulatory Information The following information provides safety and regulatory standards to install maintain and use the DDW3611 Wireless Modem Gateway Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 1 Understanding Safety and Regulatory Information Ubee Interactive 1 1 1 Understanding Safety WARNING The following information provides safety g
24. is considered optimal Levels of 66dBm and lower for example 70 80 etc have a downward impact on wireless data throughput Refer to on page 66 for more information IP Address Displays the IP address assigned to this wireless client Host Name Displays the host name of the wireless client Mode Indicates the applicable 802 11a b g n standard used by the connected client device Speed kbps Displays the maximum theoretical link speed negotiated between the wireless gateway and the client This does not include the overhead associated with encryption and so on For example actual speeds with WEP encryption enabled are typically less than half of the negotiated link speed TKIP encryption can also affect performance AES is the most efficient and secure with the highest throughput possible You can disable WMM if throughput on some client adaptors is adversely affected 6 4 Deploying and Troubleshooting the Wireless Network This section provides the following information to help you understand deploy and troubleshoot your wireless environments C4 Topics See the following topics Understanding Received Signal Strength on page 67 Estimating Wireless Cable Modem to Wireless Client Distances on page 67 Selecting a Wireless Channel on page 69 66 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Deploying and Troubleshooting the Wireless Network 6
25. not have communication issues with the Internet you do not need port forwarding C4 Topics 5 11 1 See the following topics Before Setting Up Forwarding Rules on page 47 Assigning a Static Lease on page 48 Setting Up Forwarding for an Xbox Example on page 48 Viewing Port Maps on page 50 Before Setting Up Forwarding Rules Before you set up forwarding rules we recommend you enable UPnP to see if this resolves your communication issue See Using the Advanced Gateway Options Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 47 Using the Forwarding Option Ubee Interactive 5 11 2 5 11 3 48 Steps To enable UPnP 3 From the Web UI click Gateway from the main menu and then Options from the left side menu 4 Check the UPnP Enable box on the Advanced Gateway Options page 5 Test your local host application for example an Xbox If it is working properly you do not need to set up forwarding rules If not continue to Assigning a Static Lease Assigning a Static Lease If enabling UPnP did not solve your communication issue we recommend setting up forwarding rules First we suggest assigning a static IP By assigning a static IP lease to the client host to which you are setting up forwarding see Using the DHCP Static Lease Option on page 37 the IP will not change and disrupt your forwarding rules For example if you are hosting a Web server in your internal networ
26. remaining time before the WAN IP address expires if applicable IPv4 DNS Servers Lists the DNS servers available on the network Release WAN Lease Releases the WAN public IP address when clicked Renew WAN Lease Renews the WAN IP address when clicked WAN Connection Type Host Name Domain Name Selects the WAN connection type For each type different data entry is required as explained below DHCP The WAN interface is set to a DHCP client and the IP address is assigned by the service provider s DHCP server Static IP For Static IP you must manually enter the IP address for the WAN interface PPTP DHCP For Point to Point Tunneling Protocol PPTP you must enter a username password and the PPTP server s IP address Defines the host name for the router This may be required by some service providers Defines the domain for the router This may be required by some service providers IPv4 MTU Size Defines the maximum transmission unit MTU size MTU defines the largest size of the packet or frame that the device can transfer 256 1500 If this is not given by your service provider use 0 for the default Apply Saves all changes made in this screen when clicked Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 33 Using the Setup Option Ubee Interactive 5 2 1 5 2 2 34 Viewing IPv6 Addresses in the Gateway Setup Option Addition
27. required for the downstream channel to lock on to by the cable modem This method is determined by the service provider Symbol Rate Displays the symbol rate Current cable modem downstream Msym sec symbol rates QAM64 is 5056941 sym sec QAM256 is 5360537 sym sec Interleave Depth Displays the current cable modem downstream Interleave depth 4 8 16 32 64 128 other Power Level dBmV 24 Displays the receiver power level in decibel millivolts after ranging process Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Label Using the Upstream Option Description RxMER dB Displays the Receiver Modulation Error Ratio used to quantify the performance of a digital radio receiver in a communications system using digital modulation Correctable Codewords Displays the quantity of codewords which are correctable Uncorrectable Codewords Displays the quantity of codewords which are not correctable Refresh Updates the screen with the latest information 4 4 Using the Upstream Option The Upstream screen displays detailed information on the network traffic from the computer to the remote destination upstream channels Steps To view upstream information 1 Click Modem from the main menu 2 Click Upstream from the left side menu Field descriptions are listed below the following screen example Channel Type Chan
28. the password for this user It is required when this user tries to access the Internet via the device Re Enter Password Checks the password with the re entered password Trusted User Defines the selected user as a trusted user when enabled is checked The user is limited to timing and content when visiting the Internet as defined in the following fields Content Rule 76 Ubee DDW3611 Selects from the pop up menu an existing content rule that defines what kind of Websites the user can visit or not Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Label Using the Basic Option Description White List Access Only Selects the White List Access option If you have created a content rule that defines a black list and white list select the White List Access Only checkbox to force the wireless modem to execute the policy for the selected user Time Access Rule Selects a defined time access rule to apply to the selected user Session Duration Allows you to enter a time in minutes for the user s session to expire When the session expires the user can log in again for the same session duration Inactivity Time Allows you to enter the time out value when a user has no activity on the Internet When the time expires the user interface to the Internet is cancelled Apply Saves all changes when clicked Trusted Computers Defines the tru
29. use each port refer to Using the Forwarding Option on page 47 and click the Port Map button Steps To configure port filters 1 Click Gateway from the main menu 2 Click Port Filtering from the left side menu Field descriptions are listed below the screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT ss Basic Gateway Setup Advanced Gateway Port Filtering e Information e Setup DHCP e Static Lease DDNS eTime s5535 Both Port Filtering Start Port End Port Protocol Enabled 65535 Both 1m Advanced Gateway 65535 Both Setup Options 65535 eoth e MAC Filtering 65535 Both e IP Filtering rt Filtering 65535 Both warding 65535 Both ort Triggering 55535 Both ePass Through e DMZ Host 65535 Both 65535 Both i Label Description Start Port Defines the starting port number End Port Defines the ending port number Protocol Selects the protocol type Options are UDP TCP or BOTH Enabled Activates the rule and filters out all traffic on the specified ports Apply Saves all screen changes when clicked 46 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Forwarding Option 5 11 iW Using the For
30. 29AN Ubee DDW3611 Wireless Cable Modem Gateway Firmware Version 8 6 4012D2 Subscriber User Guide gt Notices and Copyrights Copyright 2012 Ubee Interactive All Rights Reserved This document contains proprietary information of Ubee and is not to be disclosed or used except in accordance with applicable agreements This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material This device is Wi Fi Alliance Certified CERTIFIED dual stream n Ubee Interactive Contents 1 Introduction 2 sern4 cece ee naa e teens a a a See eaten mee wads mene 1 1 1 Understanding Safety and Regulatory Information 00 00 eae 1 1 1 1 Understanding Salely i 2 4 4 s22 aeievk om ned Kotla sty eharnsisu ed eett ses 2 1 1 2 Understanding Eco Environmental Statements 0000 2 1 1 3 Understanding Regulatory Statements 0 0 00 ee eee eee 2 1 2 Understanding Connections and Applications 20200 cee eee 3 1 3 Requesting Support 0 0 0 ccc teen eens 3 1 4 Checking Device Package Components 0 0 0 eee eee eee 4 1 5 Understanding the Device Rear Panel
31. 4 1 6 4 2 Understanding Received Signal Strength Received signal strength RSSI is measured from connected wireless client devices to the wireless cable modem This value can significantly impact wireless speeds performance It is determined by Q Materials for example open air concrete trees Q Distance between wireless clients and the wireless cable modem 1 Wireless capabilities of the client devices To determine the received signal strength refer to Using the Access Control Option on page 65 and review the RSSI value A receive signal strength indicator between 0 and 64 is considered optimal Levels of 67dBm and lower for example 70 80 etc have a downward impact on wireless data throughput Estimating Wireless Cable Modem to Wireless Client Distances The information in this section helps you to determine how far a wireless cable modem can be placed from wireless client devices Environmental variances include the capabilities of wireless clients and the types of material through which the wireless signal must pass When the wireless cable modem and wireless clients reach the distance threshold between each other network performance degrades Steps To determine wireless cable modem placement 1 Connect a wireless client to the wireless cable modem Refer to Connecting Devices to the Network on page 12 if needed 2 Place the wireless client at around one meter three feet away from the wireless cable m
32. Field descriptions are listed below the screen Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive example Basic Gateway Setup e Information Setup DHCP Static Lease Advanced Gateway Setup Options e MAC Filtering e IP Filtering Filtering varding Triggering Through DMZ Host Label MODEM GATEWAY WIRELESS FIREWALL a Gateway DDNS DDNS Service vwa no ip com v User Name username Password eeecccccce Host Name IP Address Status 10 2 0 5 DONS service is not enabled PARENTAL CONTROL TOOLS LOGOUT Description Using the Time Option DDNS Service Enables or disables the DDNS service When enabled this service is available from www dynDNS org or www no ip com User Name Defines the user name for the DDNS account Password Defines the password for the DDNS account Host Name Defines the host name for the DDNS account IP Address Displays the IP address for the DDNS account Status Displays if the DDNS service is enabled or disabled Apply Saves all screen changes when clicked Refresh Renews the screen with the latest information 5 6 Using the Time Option The Time option allows you to configure the system time obtained from network servers via Simple Network Time Protocol SNTP SNTP is a protocol for synchronizing the clocks of computing devices over networks The device must be rese
33. G RSP time expiration T 4 Displays range RNG time expiration Double digit T3 and T4 values could indicate a bonding provisioning or other such issue that results in a continual reboot Using the Operation Config Option The Operation Config screen displays general information on the device s active operational capabilities Steps To view operation configuration information 1 Click Modem from the main menu 2 Click Operation Config from the left side menu Field descriptions are listed below the following screen example Information Status Network Access Maximum Number of CPEs Baseline Privacy DOCSIS Mode Event Log SFID Priority Max Traffic Rate Max Traffic Burst Max Concatenated Burst SFID Priority Max Traffic Rate Max Traffic Burst Max Concatenated Burst Scheduling Type MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT a CABLE MODEM Cable Modem Operation Configuration Allowed 6 Enabled DOCSIS 3 0 2582 o 0 bps 3044 bytes 1522 bytes 2581 0 0 bps 3044 bytes 1522 bytes Best Effort Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive 4 6 Label Using the Event Log Option Description General Configuration Network Access Displays the status of the cable modem Denied Connectivity is not established Allowed Connectivity is established
34. GOUT Basic Gateway Setup Gateway DHCP Static Lease Setup Note If some IP addresses turn to red coloryou should check the DHCP pools Current DHCP Server IP Ranges information Private IP Range 192 168 0 2 192 168 0 254 Public IP Range 0 0 0 0 0 0 0 0 MAC Address IP Address Enabled Clear 46 fa 00 Ubee Interactive e3 192 168 0 10 i 9c 192 168 0 11 00 0 0 0 0 00 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Description Index MAC Address Provides an index number for each client that connects to your network Defines the MAC address of the client to which you want to assign a static IP address IP Address Defines an IP address to the specific client host Enabled Activates this rule when Enable is checked Clear Deletes the rule when Clear is checked Apply Saves all screen changes when clicked Using the DDNS Option The dynamic domain name system DDNS allows a changing IP address to be assigned to a constant pre defined host name This allows the host to be contacted by other hosts on the Internet even if its IP address changes The DDNS service for the DDW3611 is provided through a third party and can be purchased from Dynamic Network Services Inc at www dynDNS com or No IP at www no ip com Steps To use the DDNS option 3 Click Gateway from the main menu 4 Click DDNS from the left side menu
35. L PARENTAL CONTROL TOOLS LOGOUT a CABLE MODEM Cable Modem Status e Information Primary Downstream Acquired Dovmstream Channel toctond Ranged Upstream Channel 25 400000 MHz Success CM Provisioning State OK Operational Label Description Acquired Downstream Channel Displays the Downstream channel tat the cable modem is trying to lock to and its progress Ranged Upstream Channel Displays the Upstream channel the cable modem is trying to lock to and its progress CM Provisioning State Indicates the state of the device operational or otherwise for example In Progress Disabled After the physical initialization the cable modem is configured by a DHCP server from the service provider Once the cable modem obtains an IP address the cable modem is online The Status column shows the connection progress The Comments column displays the messages indicating connection error information if errors occur 4 3 Using the Downstream Option The Downstream screen displays detailed information on the network traffic from the service provider to the local computer downstream channels Steps To view downstream information 1 Click Modem from the main menu 2 Click Downstream from the left side menu Field descriptions are listed below the following screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 23 Using the Downstream Option ee ee Cable Modem Downs
36. Setting Up and Connecting the DDW3611 on page 11 Connecting Devices to the Network on page 12 Troubleshooting the Installation on page 14 Setting Up and Connecting the DDW3611 Use the following instructions to set up and connect the DDW3611 When the device is set up and connected refer to Accessing the Web Interface on page 17 to configure the device Important Subscribers contact your service provider to enable Internet access and wireless networking Typically the service provider initially configures and connects the device The installation steps are provided below if you wish to confirm the setup or add devices to your network Refer to Connecting Devices to the Network on page 12 Steps To set up the device 1 Remove the contents from the device packaging 2 Place the DDW3611 in the best location to connect to other devices such as PCs or gaming consoles Place the wireless cable modem and wireless clients in open areas far away from transformers heavy duty motors microwave ovens refrigerators fluorescent lights and other manufacturing equipment These items can impact wireless signals A wireless signal can become weaker after it has passed through metal concrete brick walls or floors Place the device in a location that has an operating temperature of 0 C to 40 C 32 F to 104 F Refer to Understanding Safety and Regulatory Information on page 1 for more safety information 3 Power on your PC
37. UCs are sent to the cable modem from the CMTS to tell the device important characteristics to use for the burst such as modulation type preamble length and so on Local Area Network LAN A group of computers and associated devices such as printers and servers that share a common communication line and other resources within a small geographic area Media Access Control MAC Address A unique number assigned by the manufacturer to any Ethernet networking device such as a network adapter that allows the network to identify it at the hardware level Usually written in the form 01 23 45 67 89 ab Megabits per Second Mbps A unit of measurement for data transmission that represents one million bits per second Maximum Transmission Unit MTU The size in bytes of the largest packet that can be sent or received Network Address Translation NAT A technique by which several hosts or computers share a single IP address for access to the Internet NAT enables a LAN to use one set of IP addresses for internal traffic and a second set of addresses for external traffic and provides a type of firewall by hiding internal IP addresses Network Basic Input Output System NetBIOS An application programming interface API that augments the DOS BIOS by adding special functions for LANs Almost all Windows based LANs for PCs are based on the NetBIOS Network Operations Center NOC A location that controls computer television or telecommunicat
38. US locked if 1 DS network Blue if US locked access channel Blue if DS bonding channel bonding 9 NACO Off On if On if On if On if Off On Off On Green if On Green On Disable connected connected connected connected 1US locked if 1 DS Blue if US locked channel Blue if DS bonding channel bonding cM 1 Attached On On Green On Green On Green On Green On On On On Green if On Green On Operation CPE Green if if if if 1 US locked if 1 DS connected connected connected connected Blue if US locked Blue if Blue if Blue if Blue if channel Blue if DS speed speed speed speed bonding channel linked at linked at linked at linked at bonding 1000Mbps 1000Mbps 1000Mbps 1000Mbps GigE GigE GigE GigE 2 CPE Data Blinks Blinks if Blinks if Blinks if Blinks if Blinks Blinks On On Green if On Green On Tx Rx connected connected connected connected 1US locked if 1 DS Blue if US locked channel Blue if DS bonding channel bonding Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide e November 2012 9 Understanding LED Operations Ubee Interactive 10 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Setting Up and Connecting the DDW3611 2 Installing the DDW3611 This chapter describes how to set up and connect the DDW3611 connect additional devices and troubleshoot the installation 7 Topics 2 1 See the following topics
39. Web cameras are examples of devices that can use UPnP Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 41 Using the Advanced Gateway Options 42 Label Ubee Interactive Description DNS Relay Allows the cable modem to act as the relay device Each PC that wants to access a URL does not have to send a DNS request to a DNS server on the Internet DNS is used to resolve a URL Web site name to an IP address DNS Relay is typically used for commercial applications where each device PC connected to the cable modem uses the DNS Relay address rather than going to a public DNS server hosted by an ISP to look up a URL NAT ALG Status Filters to allow enable or disallow disable protocols to pass through the DDW3611 to connected devices computers game consoles and so on RSVP Enables or disables resource reservation protocol RSVP RSVP defines how applications reserve resources and how they free the reserved resources once they are no longer needed FTP Enables or disables the file transfer protocol FTP used to transfer files from one host to another TFTP Enables or disables the trivial file transfer protocol TFTP a simpler protocol generally used for automated file transfers Kerb88 Enables or disables the Kerberos network authentication protocol which allow nodes to communicate over a non secure network using tickets on port 88 to pr
40. access point Security Mode Displays the encryption method used Mode Displays the mode of the wireless access point Possible modes are Master Communicates with associated wireless cards that are in managed mode Appears as a normal access point with an SSID and channel Network communications such as authentication conflict and duplicate packets are managed by the wireless card Managed Communicates with an associated master not directly with another managed AP Wireless cards connect to the master network and change their channel to match The master must accept the credentials of the managed network for it to be associated Ad hoc Communicates directly with another wireless network Network cards must be in range and use the same name and channel Monitor Communicates in observation mode and does not transmit Can be used for troubleshooting wireless links or checking bandwidth usage in the area PHY Mode Displays the physical transceivers PHY layer method used RSSI Displays the received signal strength RSSI of the wireless access points in range of the device Lower negative numbers for example 1 to 65 indicate the access point is closer Greater negative numbers for example 66 to 95 indicate the access point is farther away Channel Displays the channel on which the wireless cable modem is operating BSSID Displays the MAC address for the nearby wireless access 60
41. active Using the Tod Filter Option Label Description Allowed Domain List Displays domains you can assign to users to visit only the sites allowed Add Allowed Domain Adds allowed domains to the list Enter the name and click Add Allowed Domain Remove Allowed Domain Removes domain names from the list Highlight the domain from the list and click Remove Allowed Domain 8 3 Using the Tod Filter Option The Tod Filter option allows the configuration of time based access policies to block all Internet traffic at specified times Steps To configure time of day filters 1 Click Parental Control from the main menu 2 Click Tod Filter from the left side menu Field descriptions are listed below the screen example Parental Control Parental Control Time Access Policy Time Access Policy Configuration Create a new policy by giving it a descriptive name for example Weekend but should not contain Spaces Weekend Add New Policy Time Access Policy List No filters entered L Enabled Days to Block Event Log Everyday Sunday Monday Wednesday Thursday Friday Time to Block All day o8 o0 15 00 00 00 23 59 Label Description Add New Policy Adds a new policy Enter a policy name and click the Add New Policy button Time Access Policy List Lists the existing policies in a drop down list Enabled Act
42. ain radar systems Used for 802 11h only In Network Radar Check Defines the number of seconds to check for radar when switching to a new channel after a network has been established Current specs specify 60 seconds Range 10 99 Cannot be disabled Designed so APs avoid channels that contain radar systems Used for 802 11h only TPC Mitigation dB Sets TPC Mitigation to O off 2 3 or 4 OBSS Coexistence Enables or disables overlapping BSS coexistence STBC Tx Sets the space time block codes STBCs for the transmitting antenna Apply Saves all screen changes when clicked Restore Wireless Defaults Restores the factory default settings for wireless configurations when clicked Scan Wireless APs Scans for other wireless access points and displays channel encryption SSID RSSI levels and other information 6 1 1 Scanning for Wireless Access Points APs You can search for wireless access points and display the results in a new window Steps To search for wireless access points 1 Click Scan Wireless APs at the bottom of the Wireless Radio screen Results are displayed in a new window Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 59 Using the Wireless Radio Option Ubee Interactive 2 Click Refresh to update the results Label Description Network Name Displays the name of the wireless network SSID broadcast by the
43. al File Transfer Protocol A file transfer protocol used to transfer automatically configuration or boot files Uniform Resource Identifier URI A string of characters used to identify a name or a resource on the Internet Upstream A term to describe the direction of data from the customer to the network service provider Uniform Resource Locator URL A URI that specifies where a known resource is available and how to retrieve it Ubee DDW262 S Wireless Cable Modem and Router Subscriber User Guide November 2012 Ubee Interactive Glossary Wide Area Network WAN A long distance link or computer network that spans a relatively large geographical area that connects remotely located LANs Typically a WAN consists of two or more LANs The Internet is a large WAN Wi Fi Protected Setup WPS A security protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing to enter long passwords Wireless Local Area Network WLAN A method that links two or more devices to provide a connection through an access point the wider Internet Users can move within the local coverage area and stay connect to the network Xerox Network Services XNS A protocol suite developed by Xerox that provides general purpose network communications Internet routing and packet delivery Ubee DDW262 S Wireless Cable Modem and Router Subscriber User G
44. al IP addresses are needed to support the increase in Internet activity Internet Protocol version 6 IPv6 addressing is supported by the DDW3611 and displayed when the CMTS uses IPv6 The screen shot below displays an IPv6 address configuration in the Gateway Basic Setup option Basic Gateway Setup Gateway Basic Setup Information Network Configuration DHCP eLAN IPv6 IPv6 Address 2011 7 1 1 f27b cbff fe99 1d7e 64 feg0 f27b cbff fe98 1d7e 64 IPv6 Prefix 2011 7 1 1 764 Static Lease eTime IPv4 Address 192 168 0 Advanced Gateway Setup Options MAC Addre f0 7b cb 98 1d 7e WAN IPv6 Address fea0 f27bicbff fe9a 1d7c 64 eMAC Filtering 2011 7 5f 1298 eIP Filtering IPv4 Address 192 168 52 30 ePort Filtering MAC Address f0 7b cb 98 22 e4 Duration D 01 H 00 M 00S 00 Forwarding Expires Thu Feb 02 01 04 03 2012 ePort Triggering IPv4 DNS Servers 65 106 1 196 Pass Through IPv6 DNS Servers None DMZ Host Release WAN Lease l Renew WAN Lease WAN Connection Type DHCP x Host Name Required by some ISPs Domain Name Required by some ISPs Ipv4 MTU Size it 256 1500 octets 0 use default Using the LAN IPv6 Option When the CMTS supports IPv6 address configuration the LAN IPv6 option is available The LAN IPv6 screen displays the assigned IP addresses which uses the Stateless Auto Configuration feature Stateless Auto Configuration allows devices at
45. ast and multicast communications in a network Both the wireless stations and the DDW3611 must use the same WEP key Data Encryption can be set to WEP 128 bit 64 bit or Disable Shared Key Authentication Defines Shared Key Authentication as optional or required Shared Key is an authentication method used by wireless LANs which follow the IEEE 802 11 standard Wireless devices authenticate each other by using a secret key that is kept by both devices 802 1x Authentication Enables or disables 802 1x to authenticate wireless clients Network Key 1 4 Current Network Key Passphrase Pre defines up to 4 keys for 64 bit or 128 bit 64 bit keys require 10 hexadecimal digits 128 bit key require 26 hexadecimal digits Selects one of the four pre defined keys as the current network key Sets the WEP encryption key by entering a word or group of printable characters in the Passphrase box and clicking Generate WEP keys These characters are case sensitive Generate WEP Keys Forces the device to generate 4 WEP keys automatically Automatic Security Configuration to the wireless network Sets up WPS Wi Fi Protected Setup for devices connecting WPS Disabled Enables or disables WPS option When enabled the following additional fields are available WPS Config State Defines if the WPS has been configured or not Device Name Defines a name for this wireless cable modem for WPS
46. ate of the results you must select the REFRESH button above Label Description Tracert Test Parameters Tracert Target Defines the specific IP address or domain for example yahoo com to which you want to trace a route MAX Hops Defines the MAX hops Hops is the number of routers that the trace route traverses Time out Defines the time out interval 100 10000 in milliseconds Start Test Defines what you want to do Abort Test Clear Results To start the test click Start Test To cancel the test click Abort Test To clear the displayed results click Clear Results Results Refresh Displays the results of the test Once the traceroute is complete an ordered list of hosts is displayed the number of times the host answered and how fast the host answered the probes Updates the results in the Results window You must click the Refresh button to get the latest results 9 3 Using the Client List Option The Client List option displays computers connected to the DDW3611 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 83 Field descriptions are listed below the screen exampleUsing the Password Option Ubee Interactive Steps To view a list of computers connected to this device 1 Click Tools from the main menu 2 Click Client List from the left side menu Field descriptions are listed below the screen example Note Devic
47. ce on page 12 LI Connecting a Wireless Device on page 13 L Connecting a USB Device on page 14 Q Troubleshooting the Installation on page 14 Connecting an Ethernet Device You can connect up to three additional Ethernet devices to the DDW3611 Steps To connect another Ethernet device to the network 1 Connect the Ethernet cable from the Ethernet device for example a PC or gaming console to an open Ethernet port on the back of the DDW3611 2 Use the device LEDs to confirm operations Refer to Understanding LED Operations on page 8 for more information 3 Open a Web browser and go to any Web site to validate network Internet connectivity for example http www wikipedia org 4 If the connected device is a gaming console perform any online task supported by the console for example log into the gaming server play an online game download content Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Connecting Devices to the Network Refer to Troubleshooting the Installation on page 14 for troubleshooting information 2 2 2 Connecting a Wireless Device Use the following steps to connect a wireless device to the DDW3611 for example a laptop computer Steps To connect a wireless device 1 Access the wireless networking feature on your wireless device On a Windows computer for example double click the Wireless Network Connection icon in the system t
48. dvanced features of the broadband gatevay Forwarding ePort Triggering Pass Through MAC Filtering DMZ Host This page alloves configuration of MAC address filters in order to block internet traffic to specific network devices on the LAN IP Filtering This page allovs configuration of IP address filters in order to block internet traffic to specific network devices on the LAN Port Filtering This page allows configuration of port filters in order to block specific internet services to all devices on the LAN Forwarding This allows for incoming requ on specific port numbers to reach web servers FTP servers mail servers etc they can be accessible from the public internet A table of commonly ed port num is also provided Port Triggering F page allovs configuration of dynamic triggers to specific devices on the LAN This allovs f ecial applications that require specific port numbers with bi directional traffic to function properly Application s video conferencing voice gaming and some messenging program features may re e these special settings Pass Through This page allows configuration of pass through table the device in pass through table vill be treated as bridge device DMZ Host This page allove configuration of a specific network device to be exposed or visible directly to the W public internet This may be used when problem applications do not work with port triggers Entering a 0 means there are no expos
49. e MAC Filtering Option on page 43 Using the IP Filtering Option on page 44 Using the Port Filtering Option on page 45 Using the Forwarding Option on page 47 Using the Port Triggering Option on page 51 Using the Pass Through Option on page 53 Using the DMZ Host Option on page 53 To access the gateway menu 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Gateway from the main menu Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 29 Using the Information Option Ubee Interactive MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT O ee Basic Gateway Setup Basic Gateway Setup e Information Information Show Gatevay Information 5 Setup DHCP This pa allows configuration of the basic features of the broadband gateway related to e Static Lease your IS connection When changed DHCP ip ne to be reset to take effect DDNS poe This page allows configuration and status of the optional internal DHCP server for the LAN Setup eTime Static Lease Advanced Gateway This page allovs static lease configuration of the optional internal DHCP server for the LAN Setup Options setup of Dynamic DNS service e MAC Filtering H vs configuration and display of the system time obtained from network eIP Filtering e em has to be reset for any changes to Port Filte we Advanced Gateway Setup Options This page allows configuration of a
50. e Modem Gateway Subscriber User Guide November 2012 a ees MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Tools User Factory Defaults Allows you to restore factory defaults to the Firewall and Parental Control Restore Defaults O yes no Allows you to reset the system Reset The System O yes no 85 Using the User Defaults Option Ubee Interactive Label Description Restore Factory Defaults to Restores settings to factory defaults Select Yes to restore the Firewall and Parental Control device to default settings for the Firewall and Parental Control settings This operation does not require a reset of the system Reset The system Resets the system Select Yes to power cycle the device Apply Applies the options selected in this screen Field descriptions are listed below the screen example 86 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Glossary 10 Glossary This chapter defines terms used in this guide and in the industry Broadcast A packet sent to all devices on a network Cable Modem Termination System CMTS Typically located in the cable company s headend the CMTS is equipment that provides high speed data services to subscribers such as cable Internet and VoIP Channel Bonding A computer networking configuration where two or more network interfaces are combined on a host computer for redundancy o
51. e Version 4 31 CA Key Installed 3 Click Login on the left side menu to access the Web interface Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 17 Accessing the Web Interface Ubee Interactive 4 At the login window enter the user credentials Standard subscriber Web interface login all lower case letters Username user Password user Cable Modem Information Login Ubee Cable Modem Cable Modem DOCSIS 3 0 Compliant Authentication Required oT A username and password are being requested by http 10 0 0 101 The site says Ubee User Name user Password eeee CA Key Installed 5 Click OK The Cable Modem screen of the Web interface is displayed MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT CABLE MODEM Information Show Cable Modem Information e Information e Status Status Show Cable Modem Status Downstream Upstream Downstream Operation Config Show Cable Modem Dovmstream eEvent Log Upstream Show Cable Modem Upstream Operation Configuration Show Cable Modem Operation Configuration Event Log Show Cable Modem Event Log 18 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide e November 2012 Ubee Interactive Logging Out of the Web Interface 3 2 Logging Out of the Web Interface Log out when finished using the Web user interface Steps To lo
52. e for the DDW3611 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 13 Troubleshooting the Installation Ubee Interactive WW 2 2 3 2 3 Note The Web interface allows you to customize the configurations and capabilities for the device For a full explanation of all Web interface functions refer to Using the Web User Interface on page 17 If you are having wireless issues or questions refer to on page 66 Connecting a USB Device You can connect to some USB devices such as computers and flash drives if the USB connector is supported enabled by the service provider You must contact your service provider to have the USB port enabled Steps To connect a USB device 1 Connect a USB cable to the USB port on the back panel of device 2 Connect the other end of the USB cable to the USB device 3 Access the USB device Access depends on the type of device connected Troubleshooting the Installation Use the following tips to troubleshoot the installation Q None of the LEDs are on when power on the DDW3611 Verify the power outlet is energized and the power adaptor is connected to the power outlet Check the connection between the power adaptor and the cable modem Power off the cable modem and wait for 5 seconds and power on the modem again If the problem still exists there may be a hardware problem The LAN1 2 3 or 4 LEDs are not lit where Ethernet cables are conn
53. e of four spatial streams when at a channel width of 40 MHz One spatial stream at 2OMHz wide channel enables 72 2Mbps maximum data rate in 802 11n mode Defines whether 802 11n support is required on or not off On forces the gateway to 802 11n mode and clients must support 802 11n Bandwidth Sets the bandwidth to 20Mhz or 40Mhz For 40 Mhz set the sideband to lower or upper 20Mhz 40 MHz channels double the channel width This allows doubling the PHY data rate over a single 20 MHz channel Sideband for Control Channel 40 Mhz only Sets the sideband control to the lower or upper 20 MHz when the bandwidth is set to 40Mhz Control Channel Selects a specific channel 1 11 to deploy the wireless network This allows you to set the operating frequency channel depending on your particular region Channel selection can have an impact on wireless networking performance For more information refer to Selecting a Wireless Channel on page 69 58 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Label Using the Wireless Radio Option Description Regulatory Mode Defines whether Regulatory Mode is set to off 802 11d or 802 11h Pre Network Radar Check Defines the number of seconds to check for radar on a channel before establishing a network Current specs specify 60 seconds Range 0 99 Zero disables checking Designed so APs avoid channels that cont
54. ead of user specific credentials Refer to Understanding LED Operations on page 8 for the default value of the shared key Defines the IP address of the RADIUS server if used Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Primary Network Option Label Description RADIUS Port Defines a RADIUS port number when WPA or 802 1x network authentication is selected RADIUS Key Defines the RADIUS Key when WPA or 802 1x network authentication is selected Group Key Rotation Interval Allows the device to generate the best possible random group key and update all the key management capable stations periodically WPA WPA2 Re auth Interval Sends a new group key to all clients at the specified interval for a wireless router if using WPA PSK key management or RADIUS server if using WPA key management The re keying process is the WPA equivalent of automatically changing the WEP key for a wireless access point and all stations in the WLAN on a periodic basis Setting the WPA Group Key Update Timer is also supported in WPA PSK mode WEP Encryption Enables or disables WEP encryption If you do not have wireless clients that can use WPA or WPA2 you can use WEP key encrypting A higher bit key offers better security WEP encryption scrambles the data transmitted between the wireless stations and the DDW3611 to keep network communications private It encrypts unic
55. ected Restart the computer so that it can re establish a connection with the cable modem Check for a resource conflict Windows users only 1 Right click the My Computer icon on your desktop and choose Properties 2 Choose the Device Manager tab and look for a yellow exclamation point or red X over the network interface card NIC in the Network adaptors field If you see either one you may have an interrupt request IRQ conflict Refer to the manufacturer s documentation or your service provider for further assistance Verify that TCP IP is the default protocol for your network interface card Power cycle the cable modem by removing the power adaptor from the electrical outlet and plugging it back in Wait several minutes for the cable modem to re establish communications with your cable service provider Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Troubleshooting the Installation Q Check General Connectivity Issues If your PC is connected to a hub or gateway try connecting the PC directly into an Ethernet port on the cable modem If you are using a cable splitter try removing the splitter and connecting the cable modem directly to the cable wall outlet Wait several minutes for the cable modem to re establish communications with your cable service provider The Ethernet cable may be damaged Try another cable Ubee DDW3611 Wireless Cable Modem Gate
56. ed below the screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 35 Using the DHCP Option Ubee Interactive MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT O se Basic Gateway Setup e Information e Setup HCP tatic Lease eD s e Options e MAC Filtering eIP Filtering e Port Filtering e Forwarding e Port Triggering e Pass Through e DMZ Host Label DHCP Server Starting Address Set Gateway DHCP DHCP Server yes Ono Starting Address Set Private Starting Address 192 1638 0 2 254 Number of CPEs public Starting Address 09 0 0 0 2 254 Number of CPEs 3600 Lease Time Apply DHCP Clients D 00 H 01 Thu Feb 09 00 25 83 89 C4 D6 192 168 0 2 255 255 255 0 me o M 00 S 00 D 00 H 01 88 AE 1D AE DC D1 192 168 0 4 255 255 255 0 4 00 5 00 Thu Feb 09 09 16 21 2012 O Current System Time Thu Feb 09 08 38 33 2012 Force Available Description Enables Yes or disables No DHCP on the device If No is selected all the static DHCP rules in this screen are ignored Private Starting Address Defines the starting address for the pool of private IP addresses that can be used by connecting clients Private addresses are translated to public IPs to be used on the network Public Starting Address Defines the starting public IP address Public addresses can be recognized on the network Number of CPEs
57. ed hosts 5 1 Using the Information Option The Information option allows you to view basic information for the device Steps To view gateway information 1 Click Gateway from the main menu 2 Click Information from the left side menu Field descriptions are listed below the screen example 30 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide e November 2012 Ubee Interactive Using the Information Option MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Basic Gateway Setup Gateway Information e Information Gateway MAC Address Internet IP Address Subnet Mask Advanced Gateway Dota Gateway Setup DNS e Options DHCP Remaining Time e Port Filtering e Forwarding Gateway IP Address Subnet Mask DHCP Server NAT Wireless Status Operating Mode Private IP Range Public IP Range System Up Time Label INTERNET SETTINGS c4 17 fe e4 42 86 10 2 0 5 255 255 0 0 10 2 0 1 65 106 1 196 65 106 7 196 192 168 250 251 0 days 12 57 26 LOCAL SETTINGS 192 168 0 1 255 255 255 0 Enabled Enabled Enabled NAT mode 192 168 0 3 through 192 168 0 254 0 0 0 0 through 0 0 0 0 1 days 23 Hours 3 Minutes 37 Seconds Description Internet Settings Gateway MAC Address Displays the Media Access Control MAC address of the residential gateway Internet IP Address Displays the Internet IP address obtained from the service p
58. eless network antennas Sample image actual appearance subject to change 4 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Understanding the Device Rear Panel 1 5 Understanding the Device Rear Panel Review the following image and descriptions of the rear panel connections on the device LANI LAN2 LANS LAN4 USB CABLE y hl Item Description DC Connects the power adaptor to the device Use only the power adaptor provided with the DDW3611 RESET Restores the default settings of the device including wireless and custom gateway settings Use a pointed object to push down the reset button for 5 10 seconds until the power LED turns off After the power LED turns off release the button LAN1 LAN2 LAN3 LAN4 Connects the device to local area network LAN Ethernet devices such as computers gaming consoles and or routers hubs using an RJ45 cable Each LAN port on the back panel of the device has an LED on the front of the device to indicate its status when an Ethernet device is connected When an Ethernet device is connected to the cable modem LED is Green when connected at 10 100 Mbps speeds LED is Blue when connected at 100 1000 speeds Gigabit Ethernet LED blinks when data is passed between the cable modem and the connected device
59. ental Control User Setup Option 0000005 75 8 2 Using the Basic Opllonsc some y ad ei Mn oe maaan Ea PES EERE Oe chew Be 77 8 3 Using the Tod Filler Option i 2s x00 4 auaa See ad ise tes Maw he Boe ee A eh 79 8 4 Using the Event Log Option s aaas auaa oben ee aie Rete thE eee coe eae es 80 9 Understanding the Tools Menu 0 00 c eee ees 81 9 1 Using the Ping Option 2 aiauseis 65 2 6 aaa matias Sea koe eA ene fad CS gees Salaun 81 9 2 Using the Trace Route Option 0 000 ee 82 9 3 Using the Client List Option 25 evan Mees eases ade PY oa eee ee 83 9 4 Field descriptions are listed below the screen exampleUsing the Password Option 84 9 5 Using the User Defaults Option 0 0 06 eee 85 TO Glossy ees Binet Me te alas cr eee ae ome ae JS ot ete Seared ee Sele ets 87 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Understanding Safety and Regulatory Information 1 Introduction Welcome to the Ubee family of data networking products This guide is specific to the Ubee DDW3611 Wireless Cable Modem Gateway and serves the following purposes Q Provides multiple system operators MSOs for cable systems with the information necessary to operationally stage deploy and support the DDW3611 Q Provides the technical details needed to locally and remotely manage deployed devices This can involve setting up configuration files downloading the
60. er if you use other security mechanisms for access to the wireless network clients must still adhere to those restrictions Allow creates a list of wireless clients that can connect to the wireless network Enter the MAC addresses of these clients in the MAC Addresses fields MAC addresses not on the list are not allowed access to your wireless network Deny creates a list of wireless clients that you do not want to have access to your wireless network Enter the MAC addresses of these clients in the MAC Addresses fields 65 Deploying and Troubleshooting the Wireless Network Label Ubee Interactive Description MAC Addresses Defines the MAC addresses Note You may cut and paste MAC addresses from the connected clients list at the bottom of the screen Apply Saves changes when clicked Connected Clients Lists wireless clients currently connected listed by MAC address MAC Address Displays the MAC addresses entered in the MAC Addresses field see above Age s Displays the duration since the wireless client s polled values were sent to the device The values include all information shown on this screen The lower the number the more current its data RSSI dBm Displays the received signal strength from the device to the wireless cable modem This value is commonly used to assist in troubleshooting wireless performance issues A signal strength between 0dBm and 65dBm
61. er signaling Note Some hosted VoIP services prefer this function to be performed by their own session border controller SBC and require the SIP ALG to be disabled Some IP PBXs may require SIP ALG enabled ICQ Enables or disables the ICQ instant messaging program IRC666x Enables or disables the Internet relay chat IRC protocol used for text messaging ICQTalk Enables or disables the ICQTalk instant messaging program Net2Phone Enables or disables Net2Phone SIP VolP IRC7000 Enable or disables the Internet relay chat protocol on TCP port TCP 7000 used for text messaging and group forums IRC8000 Enable or disables the Internet relay chat protocol on UDP port 8000 used for text messaging and group forums Apply Saves all screen changes when clicked 5 8 Using the MAC Filtering Option MAC Filtering allows you to filter MAC addresses to block Internet traffic from specific network devices on the LAN MAC filtering establishes a list and any host on this list is not able to access the network through the DDW3611 Steps To filter MAC addresses 1 Go to Tools gt Client List Your PC and other devices are listed Note the MAC address of the devices you want to deny Internet access For more information refer to Using the Client List Option on page 83 Note Be sure all devices to which you want to deny Internet access are connected to the DDW3611 network 2 Click Gateway from the main menu
62. ery information LB PA Topics See the following topics Using the Information Option on page 21 Using the Status Option on page 22 Using the Downstream Option on page 23 Using the Upstream Option on page 25 Using the Operation Config Option on page 26 Using the Event Log Option on page 27 eee oo o Steps To access modem options 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Modem from the main menu GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT CABLE MODEM Information Show Cable Modem Information e Information Status Show Cable Mo Operation Config Downstream Show Cable Modem Dovmstream Event Log Upstream Show C e able Modem Upstream Operation Configuration Show Cable Modem Operation Configuration Event Log Show Cable Modem Event Log 4 1 Using the Information Option The Information option displays the device s internal software and hardware configuration Steps To view modem information 1 Click Modem from the main menu 2 Click Information from the left side menu Field descriptions are listed below the Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 21 Using the Status Option screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT es CABLE MODEM e Information Cable Modem Information Cable Modem DOCSIS 3 0 Compliant
63. es 1 Click Tools from the main menu 2 Click Ping from the left side menu Field descriptions are listed below the screen Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 81 Using the Trace Route Option example TOOLS e Trace Route Tools Ping Ping Test Parameters Ping Target Ping Size 64 No of Pings 3 Ping Interval 1000 MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT O LLL yahoo com bytes 64 1518 1 5 Ubee Interactive ms 100 10000 Start Test Abort Test Clear Results Results Pinging 98 139 183 24 Reply from 98 139 183 2 Reply from 98 139 18 Reply from 98 139 18 Pings sent 3 1 per second Replies received 3 1 per second Min time 210 ms Max time 480 ms Avg time 340 ms Total time 3020 ms bytes 64 seq 0 time 480 ms TTL 48 bytes 64 seq 1 time 330 ms TTL 48 bytes 64 seq 2 time 10 ms TTL 46 _Refresh_ To get an update of the results you must select the REFRESH button above Label Description Ping Test Parameters Ping Target Defines the IP address to which you want to send a ping Ping Size Defines the packet size to send for the ping operation No of Pings Defines the number of ping commands to send to the ping target Ping Interval Defines the interval between ping operations in milliseconds Start Te
64. es connected with an IPv6IP address are shown in the Gateway Setup LAN IPv6 screen MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Tools Client List Host Name IP Address MAC Address Interface your a9279112e3 192 168 0 3 00 25 b3 b9 c4 d6 ETHERNET Xboxt 192 168 0 11 f4 ce 46 e3 96 91 ETHERNET Refresh Label Description Hostname Displays the hostname of the DHCP clients connected to the DDW3611 IP Address Displays the IP address of the DHCP clients connected to the DDW3611 MAC Address Displays the MAC address of the DHCP clients connected to the DDW3611 Interface Displays how clients are connected to the device for example ethernet LAN Wireless Refresh Refreshes the client list This may be useful when testing network connectivity between connecting clients and the DDW3611 Field descriptions are listed below the screen example 9 4 Field descriptions are listed below the screen exampleUsing the Password Option The Password option allows you to change the password for the user login on the DDW3611 This login is used to access this Web interface Steps To change the password for the user login 1 Click the Tools link from the top of the screen 84 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the User Defaults Option 2 Click Password from the left side of the screen The Password fields are explained follo
65. g out of the user interface 1 Click Logout from the main menu MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS O CABLE MODEM T Oi Information Information Status Show Ca able Downstream Show Cable Mo Operation Config Event Log Upstream Show Cable Mod Operation Configuration Show Cable h O fodem Operation Co Event Log Show Cable Modem Event Log The logout screen is displayed Logout You are now logged out Back to Login 2 Click Back to Login to access the Login screen and begin a new user interface session 3 3 Understanding Operation Modes and the Web User Interface The DDW3611 provides four operation modes Different options are available in the Web user interface depending on the mode and the type of user logged in The operation mode is set from the Tools menu Operation Mode option Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 19 Understanding Operation Modes and the Web User Interface Ubee Interactive 20 Bridge Provides a wireless side for a specific access point Enables layer 2 protocols in which usually one Public IP address is automatically assigned to the subscriber from the cable company s DHCP servers In this mode the first device to connect to a LAN or Wireless LAN interface gets the Public IP Hint Disable the wireless primary network SSID to ensure that only an Ethernet based device e g Ho
66. her environments where several wireless access points may be operating in the 2 4Ghz range In some cases you may want to segment your wireless traffic where a group of devices operates on one channel and another group operates on another channel and so on This is done by configuring the channel on each wireless access point individually if you have multiples If you have control over only one wireless device in an environment where there may be several you can change the wireless channel on your device to one that is not heavily used iW Note To change the wireless broadcast channel refer to Using the Wireless Radio Option on page 57 The following diagram displays the channels available in the Americas Each available channel is 22Mhz wide Since channels overlap it is best to choose channels that have the least overlap typically 1 6 and 11 in the Americas and 1 5 9 and 13 in Europe Overlapping channels can cause wireless network performance issues 1 2 3 4 5 6 7 8 9 10 m 12 13 14 Channel 2 412 2 417 2 422 2 427 2 432 2 437 2 442 2 447 2 452 2 457 2 462 2 467 2 472 2 484 Center Frequency Note Source Wikipedia org and IEEE article IEEE 802 11n 2009 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 69 Deploying and Troubleshooting the Wireless Network Ubee Interactive 70 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Co
67. ions networks Large organizations usually have more than one network operations center to manage multiple networks Packet A block of information sent over a network A packet typically contains a source and destination network address some protocol and length information a block of data and a checksum Ranging A process in which a cable modem sends a range request at a power of 8 dBmV very low power If it does not rec i eve a range response from the CMTS the cable modem re transmits the range request at a 3 dB higher power level and continues the process until a range response is received Routing Information Protocol RIP A protocol in which routers periodically exchange information with one another to determine minimum distance paths between sources and destinations Ubee DDW262 S Wireless Cable Modem and Router Subscriber User Guide November 2012 89 Glossary 90 Ubee Interactive Router A device that forwards data between networks An IP router forwards data based on IP source and destination addresses Subnet A portion of a network that shares a common address component On TCP IP networks subnets are defined as all devices whose IP addresses have the same prefix For example all devices with IP addresses that start with 10 1 10 would be part of the same subnet IP networks are divided using a subnet mask Subnet Mask Combined with the IP address the IP subnet mask allows a device to know which other addre
68. irewall MAC IP Port Filtering Parental Control 1 DMZ Host supported 252 DHCP Private IP Hosts supported by default Stateful Packet Inspection SPI DoS Attack Protection WPS WPA WPA2 WPA PSK amp 64 128 bit WEP Encryption Default WPA2 PSK TACACS or RADIUS Authentication gt o gt Wireless and Network Supports 4 SSIDs 802 11b g n compliant with speeds up to 300 Mbps 2 transmit x 2 receive antennas DHCP Client Server Static IP network assignment RIPv1 v2 Ethernet 10 100 1000 BaseT full duplex auto negotiate functionality IPv4 to IPv6 support gt o gt Device Management Customer premises equipment CPE Supports IEEE 802 11e Wi Fi Multimedia WMM and UAPSD power savings Web Based Configuration Telnet Remote Management Secure Firmware Upgrade via TFTP Configuration Backup and Restore SNMP Support Interoperability with main CMTS products eee ee o o Physical and Environmental Dimensions 6 77 172 2mm x 10 254mm x 1 65 42mm Weight 1 1 pounds 500 grams Power 12V 1 5A switching power supply Operating Temperature 32 F 104 F 0 C 40 C Humidity 5 90 non condensing 1 7 Understanding Default Values and Logins The DDW3611 is pre configured with the following parameters Local Port Address 192 168 100 1 Web Interface http 192 168 100 1 Operation Mode NAT Mode Subnet Mask 255 255 255 0 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber Use
69. ivates a policy Select the policy from the drop down list and check Enabled Remove Deletes a policy Select the policy from the drop down list and click Remove Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 79 Using the Event Log Option Ubee Interactive 8 4 80 Label Description Days to Block Selects the days to block Internet access Time to Block Defines the time to block All Day or by Start and End To block all day check All Day to eliminate all access Time during the days selected To block specific times enter the time range in the Start and End fields Apply Saves all changes when clicked Using the Event Log Option The Event Log option displays Parental Control event log reporting Steps To view the parental control event log 1 2 Click Parental Control from the main menu Click Event Log from the left side menu Field descriptions are listed below the screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT pouou Parental Control Parental Control Event Log Last Occurence Acton Target User Source Refresh l Clear Log Label Description Last Occurrence Displays the time when the last event occurred Action Displays what is done by parental control including dropping or permitting access requests Target Displays the destination IP address of a certain access
70. k and you want to set up a forwarding rule for it first assign a static IP lease to that system to stop the IP from renewing and disrupting the forwarding rule Setting Up Forwarding for an Xbox Example This example shows how to setup a single Xbox running Modern Warfare 2 Since multiple ports are used for the Xbox and the Modern Warfare 2 game a separate forwarding rule is set up for each port Multiple ports and forwarding rules may not be required for other applications Steps To set up forwarding for an Xbox 1 Click Gateway from the main menu 2 Click Forwarding from the left side menu Field descriptions are listed below the screen example 3 Enter the Xbox IP address in the Local IP field Enter the same IP in 4 rows one row for each port used by the Xbox 4 Define the ports used by the Xbox in the Internal Port field Internal Ports are the ports to which local servers listen You need to create a forwarding rule for each port A rule set up for port 53 works only for port 53 because a port can be used by only one program at a time 5 Define the same ports used by the Xbox in the External Port Start and End fields External Ports are the ports that the cable modem listens to from the WAN 6 Check Enabled for each entry Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Forwarding Option Click Apply If a duplicate or overlapping port range is e
71. le Modem Gateway Subscriber User Guide e November 2012 Automatic Security Configuration WPS v The physical button on the AP will provision wireless clients using Wi Fi Protected Setup WPS Device Name UbeeaP WPS Setup AP UUID 804b4aa0a952fe3a5ff09d8a7ee4e4f5 PIN 11319795 WPS Add Client Add a client Add Client PIN Authorized Client MAC 61 Using the Primary Network Option Label Ubee Interactive Description Primary Network Enables or disables the primary network Network Name Defines the unique SSID of the cable modem or accept the default Refer to Understanding Default Values and Logins on page 7 for more information on the SSID Closed Network Hides the selected SSID when enabled so it is not visible to wireless clients unless manually set up on the client If disabled the SSID is visible Refer to Enabling a Closed Network on page 64 to set up a closed network AP Isolate Prevents wireless client stations from communicating with each other when enabled WPA Enables or disables the Wi Fi Protected Access WPA security protocol WPA is a subset of the IEEE 802 11i standard Key differences between WPA and WEP are user authentication and improved data encryption Setting WPA alone with a pre shared key requires a RADIUS or TACACS server for authentication This method is mostly used in large enterprise implementations WPA PSK
72. me Router gets the Public IP NAT Provides a wireless access point that allows sharing a single Internet connection Enables Layer 3 IP protocol DHCP for private IP address assignment NAT for network address and port translation IP routing firewall protection and parental control features Hint All LAN and Wireless LAN interfaces are on the same Private IP subnet and are translated to a single Public IP address on the WAN gateway interface to the Internet Router Operates in Router Mode for assigning Static Public IP addresses with RIP when this mode is enabled DHCP Firewall and NAT functionality are disabled by default When Route Mode is enabled you can configure the device from the Web User Interface UI Routing screen or through the Telnet Command Line Interface CLI Refer to Using the Routing Setup Option on page 92 for more information NAT Router Operates in NAT Router mode when enabled Combines functionality found in both NAT and Router Modes You can configure the device from the Web UI Routing screen or through the Telnet CLI Refer to Using the Routing Setup Option on page 92 for more information Subscriber Web User Interface in Bridge Mode Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Information Option 4 Understanding the Modem Menu The Modem menu of the Web interface allows you to access information about the modem such as status and batt
73. ne the times users are allowed to access the Internet LJ View an event log to view Internet activity gt Topics See the following topics Using the Parental Control User Setup Option on page 75 Using the Basic Option on page 77 Using the Tod Filter Option on page 79 Using the Event Log Option on page 80 Steps To access the parental control menu 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Parental Control from the main menu MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT ees Parental Control pi pgi his page on of users White List Only feature limits the user to visit ed in the Allowed Domain List of his her content rule eUser Setup Basic eTod Filter his pa bas of rules which block certain Internet content and certain Event Log Web s you ch our Parents settings you must click on the n ng currently active settings ge allows configuration of time access policies to block all internet traffic to and etwork devices based on time of day settings Parental Event Log hi This page displays Parental Control event log reporting 8 1 Using the Parental Control User Setup Option The User Setup option allows you to configure which user accounts can or cannot connect to your wireless or wired network and the parameters of each connection Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide N
74. nel Id Frequency HZ Ranging Status Modulation Symbol Rate Ksym sec Mini Slot Size Power Level dBmv Ti Timeouts T2 Timeouts T3 Timeouts T4 Timeouts MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT CABLE MODEM Cable Modem Upstream 1 1 1 1 3 33000000 24200000 Success Success Success 16QAM 16QAM 16QAM 2560 2560 2560 4 2 Label Description US 1 to US 4 Numbers the upstream channels Channel Type Displays the channel type Channel ID Displays the current cable modem upstream channel ID Frequency Hz Displays the current cable modem upstream frequency in hertz Ranging Status Displays the upstream ranging status Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 25 Using the Operation Config Option 4 5 26 Label Ubee Interactive Description Modulation Displays the current cable modem upstream modulation type QPSK QAM8 QAM16 QAM32 QAM64 QAM128 QAM256 Symbol Rate Ksym sec Displays the symbol rate Upstream Mini Slot Size Displays the current cable modem upstream mini slot size in Timebase Ticks of 6 25 Power Level dBmV Displays the current cable modem upstream transmit power in decibel millivolts T 1 Indicates a valid UCD was not received T 2 Indicates a ranging maintenance broadcast was not received T 3 Displays range response RN
75. nes the IP address or Domain name of the time server Use the one provided or enter an alternative choice Time Zone Offset Defines the time zone offset in hours and minutes from Greenwich MEan Time For example 8 hours means GMT 8 1 hour means GMT 1 Apply Saves all screen changes when clicked Reset Values Resets the screen to factory defaults when clicked 5 7 Using the Advanced Gateway Options The Options selection allows you to define what networking protocols are enabled or disabled on the device The network address translation application level gateway NAT ALG settings provide additional security beyond the firewall Steps To enable or disable network protocols 1 Click Gateway from the main menu 2 Click Options from the left side menu Field descriptions are listed below the screen example 40 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Advanced Gateway Options MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Basic Gateway Setup e Information e Setup e IP Filtering e Port Filtering Forwarding Port Triggering ePass Through DMZ Host Advanced Gateway Options WAN Blocking Ipsec PassThrough PPTP PassThrough Multicast Enable UPnP Enable v DNS Relay NAT ALG Status v v J K Kerb88
76. ng downloadable Web components or Internet and intranet business applications Filter ActiveX Stops ActiveX applications from being launched on connected computers ActiveX is a tool for building dynamic and active Web pages and distributed object applications When you visit an ActiveX Web site ActiveX controls are downloaded to your browser where they remain in case you visit the site again Filter Popup Windows Stops popup windows when visiting some Websites Firewall Settings Block Fragmented IP Packets Detects fragmented IP packets and blocks them This option is important for some gaming systems Vonage TA or other VoIP telephone adaptors Port Scan Detection Detects port scan attacks IP Flood Detection Detects IP flood attacks which can result in slow web responsiveness due to high packet loss as much as 90 due to dropped packets as part of the protection algorithm 72 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Label Using the Event Log Option Description Firewall Protection Activates the firewall function Disabling Firewall Protection does NOT disable all other setting you must enable disable each one individually as appropriate Protection against incoming connection requests on routed subnet Protects all the routed subnets connected to the device Apply 7 2 Using the Event Log Opt The Event Log option allows you
77. ns DOCSIS 3 0 Euro DOCSIS 3 0 Certified DOCSIS Euro DOCSIS 1 0 1 1 2 0 Certified Wi Fi Alliance Compliant CE FCC Class B Downstream Frequency Range 88MHz 1002MHZ Modulation 64 256 QAM Channel B W 6 MHz Maximum Data Rate per Channel up to 8 channels DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM EuroDOCSIS 41 Mbps 64 QAM 55 Mbps 256 QAM Total Max Bandwidth 8 Channels DOCSIS 343 304 Mbps EuroDOCSIS 444 400 Mbps Symbol Rate 6952 Ksps RF Input Power 15 to 15dBmV 64 QAM 15 to 15dBmV 256 QAM Input Impedance 75 Q Upstream Frequency Range 5MHz 65MHz Modulation A TDMA QPSK 8 16 32 64QAM S CMDA QPSK 8 16 32 64 128QAM Max B W of 4 Channels 122 88 108 Mbps B W Per Channel up to 4 channels QPSK 0 32 10 24 Mbps 8 QAM 0 48 15 36 Mbps 16 QAM 0 64 20 48 Mbps 32 QAM 0 80 25 60 Mbps 64 QAM 0 96 30 72 Mbps 128 QAM TCM 30 72 Mbps Symbol Rate 160 320 640 1280 2560 5120 Ksps RF Output Power TDMA ATDMA 8dBmV to 54dBmV 32 64 QAM ATDMA Only 8dBmV to 55dBmvV 8 16 QAM 8dBmV to 58dBmV QPSK S CDMA 8dBmV to 53dBmvV all modulations Actual speeds vary based on factors including network configuration and speed Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Understanding Default Values and Logins Security VPN Pass Through IPSec L2TP PPTP NAT F
78. ntent Filter Option 7 7 1 Understanding the Firewall Menu This chapter provides instructions to configure the DDW3611 firewall to control what types of traffic are allowed on your network The firewall can block certain Web oriented cookies java scripts and pop up windows It is highly recommended the Firewall is left enabled at all times to protect against denial of service DoS attacks Refer to Using the Basic Option on page 77 to block Internet access to specific sites Note Firewall menu options are not available when the device is in Bridge mode Topics See the following topics Using the Content Filter Option on page 71 Using the Event Log Option on page 73 Using the Remote Log Option on page 74 Steps To access the firewall menu 1 Access the Web interface Refer to Accessing the Web Interface on page 17 2 Click Firewall from the main menu MODEM GATEWAY WIRELESS REWALL PARENTAL CONTROL TOOLS LOGOUT Content Filter This Firewall Content Filter Event Log Remote Log n of Firevall event log reporting via Firewall Remote Log This page allovs optional configuration of events to be sent to a local SysLog server Using the Content Filter Option The Content Filter option allows you to block certain Web oriented cookies java scripts and pop up windows Steps To filter Web content 1 Click Firewall from the main menu 2 Click Content Filte
79. ntered you receive a warning and external ports are reset to 0 Warning External port value is invalid Note Duplicate entries imported to the forwarding table from older versions will be disabled For detailed information on port forwarding including how to set it up for applications using specific network devices for example cable modems refer to http portforward com or consult your host device or application user manual MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT LLL Basic Gateway Setup e Information eSetup e DHCP e Static Lease DDNS eTime Advanced Gateway Setup Options MAC Filtering eIP Filtering e Port Filtering Port Triggering Pass Through DMZ Host Advanced Gateway Forwarding Example of external port number 192 168 0 11 Internal Start 80 End 80 Public Interface IP External Start 8080 End 8080 192 168 0 12 Internal Start 80 End 80 Public Interface IP External Start 8081 End 8081 Gatevey will redirect traffic to correct private web server base on different external ports even if there are two WEB servers using port 80 Port Forwarding Internal External Local IP Start Port End Port Public Interface IP Start Port End Port Protocol Enabled 192 168 0 10 53 53 53 53 Both A wv 192 168 0 10 s0 80 80 Both K 192 168 0 10
80. odem 3 Obtain the RSSI value for the connected client Refer to Using the Access Control Option on page 65 This value is used in the formula further below 4 Use the following table to determine what materials the wireless signal must travel through to reach the desired wireless coverage distance Attenuation Considerations at 2 4GHz Material Attenuation Connector Cable 3 5dB Free Space 24dB foot Interior Drywall 3dB to 4dB Cubicle Wall 2dB to 5dB Wood Door Hollow Solid 3dB to 4dB Brick Concrete Wall Note 1 6dB to 18db Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 67 Deploying and Troubleshooting the Wireless Network Attenuation Considerations at 2 4GHz Ubee Interactive Material Attenuation Glass Window not tinted 2dB to 3dB Double Pane Coated Glass 13dB Bullet Proof Glass 10dB Steel Fire Exit Door 13dB to 19dB Human Body 3dB Trees Note 2 15dB foot Note 1 Different types of concrete materials are used in different parts of the world and the thickness and coating differ depending on whether it is used in floors interior walls or exterior walls Note 2 The attenuation caused by trees varies significantly depending upon the shape and thickness of the foliage 5 Use the attenuation value from the materials table above in the following formula Formula Transmit Power use 30dBm Receiver Sensiti
81. ore information refer to Using the DHCP Static Lease Option on page 37 A static lease ensures that the device always gets the same IP address That way if filtered it gets filtered continuously Otherwise the IP address would change for the device and the filtering rule would no longer work WW Note You may also filter by MAC address which does not require setting a static lease Refer to Using the MAC Filtering Option on page 43 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Port Filtering Option Steps To set up IP filtering 1 5 10 Make sure a PC is connected to the cable modem and both devices are powered on and functioning Go to Tools gt Client List in the Web user interface Refer to Accessing the Web Interface on page 17 Your PC and other devices are listed Note the MAC address and IP address of the devices to which you want to deny Internet access For more information refer to Using the Client List Option on page 83 Click Gateway from the main menu Click IP Filtering from the left side menu Enter the MAC address and IP address of devices to which you want to deny Internet access Click Apply Field descriptions are listed below the screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT S Basic Gateway Setup Advanced Gateway IP Filtering e Information e Setup e DHCP IP Filtering
82. ove their identity to one another NetBios Enables or disables the network basic input output system NetBIOS services related to the OSI session layer NetBIOS allows applications on separate computers to communicate over a LAN IKE Enables or disables the network key exchange IKE protocol used to set up a security association SA in the IPsec protocol suite RTSP Enables or disables the real time streaming protocol RTSP network control protocol used to establish and control media sessions between end points Kerb1293 Enables or disables the Kerberos network authentication protocol which allow nodes to communicate over a non secure network using tickets on port 1293 H225 Enables or disables the H 225 protocol used to define messages and procedures for call signalling media packetization and registration admission and status RAS functions PPTP Enables or disables the point to point tunneling protocol PPTP used to implement a virtual private network MSN Enables or disables the Microsoft network protocol used for instant messaging Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the MAC Filtering Option Label Description SIP Enables or disables the session initiation protocol application layer gateway SIP ALG SIP ALG inspects protocol packets and formats SIP message headers and SDP body to ensure prop
83. ovember 2012 75 Using the Parental Control User Setup Option Steps To configure user accounts 1 Click Parental Control from the 2 Click User Setup from the left s screen example Ubee Interactive main menu ide menu Field descriptions are listed below the Note To enable Parental Control refer to Using the Basic Option on page 77 Event Log User1 Add User MODEM GATEW User Settings issts S VAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Parental Control Parental Control User Setup User Configuration e Tod Filter osen v leai Remove user J Passvora Re Enter Password Trusted User l nable m Contar Rule _ White List Access Only 1 Default frime Access Rule Session Duration inactivity time Trusted Computers Optionally the user profile displayed above can be assigned to a computer to bypass the Parental Control login on that computer oo oo 00 o0 2 00 00 Add No Trusted Computers Geneve Label Description Add User Defines user accounts Remove User To select an existing user choose the user from the User Enable Settings pop up menu To add a new user add the user name and click Add To activate the user check Enable To remove a user select the user from the pop up menu and click Remove User Password Defines
84. points Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive 6 2 Using the Primary Network Option Using the Primary Network Option The Primary Network option allows you to configure a variety of wireless security settings Steps To configure wireless security options 1 Click Wireless from the main menu 2 Click Primary Network from the left side menu Field descriptions are listed below the screen example Note Wireless default values are discussed in Understanding Default Values and Logins on page 7 MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT O EEE Wireless Wireless Primary Network Radio DDW361184 78 E4 00 64 0D 43 ePrimary Network a riage Enabled eAccess Control Network Network Name se1b DDW361184 Closed gt a wl taaa Disabled AP Isolate Disabled wpa Disabled y WPA PSK Disabled wpa2 Desea y WPA2 pSK Enabled M WPA WPA2 Encryption WPA DDw3611E44284 Pre Shared Key M Show Key RADIUS 0 0 0 0 Server RADIUS Port AES v RADIUS Key Group Key Rotation fo Interval WPA WPA2 Re auth Value Range 1 65535 Interval WEP josse y Encryption Shared Key Optional v Authentication 802 1x Disabled v Authentication Network Key 1 J Network Key 2 Network Key 3 Network Key 4 Current Network Key m PassPhrase Ubee DDW3611 Wireless Cab
85. r Guide November 2012 7 Understanding LED Operations Ubee Interactive 1 8 1 8 1 Wireless Defaults Notes Primary SSID subscriber managed DDW3611 plus last 2 characters of the cable modem s MAC address with letters entered in upper case Example DDW361184 If the subscriber changes the SSID the device does not revert to this default SSID when the device is reset except when a manual reset is performed through the Web GUI see Understanding the Tools Menu on page 81 The MAC address can be found on the device label or it can be found by opening an Internet browser window to the device Refer to Using the Information Option on page 21 for instructions Encryption Method WPA2 PSK with AES encryption WPA Pre shared Key DDW3611 plus the last 6 characters 3 octets of the cable modem s MAC address UPPER case if letters Example DDW3611E44284 WPS PIN Randomly generated eight digit number Device Name UbeeAP LJ Standard User Consumer Web Interface Login Username user Password user Understanding LED Operations The following section describes what the device LEDs indicate Understanding the Device Front Panel The following image represents the front panel of the device LED descriptions are provided in the following table Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Understanding LED Operations 1 8 2 Understanding
86. r from the left side menu Field descriptions are listed below the Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 71 Using the Content Filter Option Ubee Interactive screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT LLL Firewall Firewall Content Filter Content Filter Settings Filter Proxy Enable eRemote Log Filter Cookies Enable Filter Java Applets Enable Filter Activex Enable Filter Popup Windovs Enable Firewall Settings Block Fragmented IP Packets Enable Port Scan Detection Enable IP Flood Detection Enable Firewall Protection Enable Protection against incoming connection 2 requests on routed subnet Enable Label Description Content Filter Settings Filter Proxy Acts as an intermediary between a user and the Internet to provide security administrative control and caching service When a proxy server is located on the WAN it is possible for LAN users to circumvent content filtering by pointing to this proxy server Filter Cookies Stops Cookies from being stored on a connected computer s hard drive Some Web servers use them to track usage and provide service based on an ID found in the Cookies Filter Java Applets Stops Java applets from being launched on connected computers Java is a programming language and development environment for buildi
87. r increased throughput Data is transmitted over these channels as if they are one channel Customer Premises Equipment CPE Equipment such as telephones routers and modems located at a subscribers location to enable customers access to communication services Default Gateway The routing device used to forward all traffic that is not addressed to a computer on the local subnet Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This allows risky open access to the Internet Domain A subnetwork comprised of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain names are in the form of a registered entity name plus one of a number of predefined top level suffixes such as com edu org Domain Name System DNS An Internet service that locates and translates domain names into IP addresses Because domain names are alphabetic they are easier to remember However the Internet is based on IP addresses Every time you use a domain name a DNS service translates the name into the corresponding IP address The DNS system is actually its own network If one DNS server does not know how to translate a particular domain name it asks another one and so on until the correct IP address is returned Downstream A term
88. ray lower right side of the Windows desktop Click View Wireless Networks The device is shipped with a default SSID The SSID is the name of the wireless network broadcast from the device so that wireless clients can connect to it Double click your SSID in the wireless networks window The default SSID is the device name DDW3611 plus the last 2 characters of the cable modem s MAC address with letters entered in upper case Example DDW361184 Notes You can find the MAC address on the device label or by opening an Internet browser window to the device Refer to Using the Information Option on page 21 for instructions If the subscriber changes the SSID the device does not revert to this default SSID upon any reset of the device except in the case of a manual reset using the device s Web user interface See Understanding the Tools Menu on page 81 When prompted enter the Network Key which is the device name DDW3611 plus the last 6 characters 3 octets of the cable modem s MAC address UPPER case if letters Example DDW3611E44284 If using WPS enter the WPS personal identification number PIN The WPS PIN is a randomly generated number found on the Wireless Primary Network screen Refer to Using the Primary Network Option on page 61 WPA WPA2 AES is the default encryption method Confirm connectivity by opening a Web browser and going to any Web site for example http www wikipedia org or access the Web interfac
89. reless Cable Modem Gateway Subscriber User Guide November 2012 57 Using the Wireless Radio Option Wireless MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT O EEE Wireless Radio Ubee Interactive Wireless Interfaces DDW361184 7 8 E4 00 64 0D 49 Wireless Enabled Country 802 11 Band 802 11 n mode 802 11 N Support Required Bandvidth Sideband for Control Channel 40 Mhz only Control Channel Regulatory Mode Pre Network Radar Check In Network Radar Check TPC Mitigation db OBSS Coexistence 2 4 Ghz i Auto M Off M 20 Mhz M Current None Auto Current 11 off v 60 60 0 off Li Enabled i Label Wireless Interfaces Apply l Restore Wireless Defaults Scan Wireless APs Description Displays the wireless name and MAC address Wireless Displays the wireless radio s status Enabled or Disabled Country Defines the country where this device is used Output Power Sets the percent of the Output Power for the radio 802 11 Band Defines the radio band as 2 4Ghz or 5 Ghz Note The distance coverage for 5Ghz is less than 2 4Ghz 802 11 n Mode 802 11 N Support Required Sets the wireless networking standard Select Auto to use 802 11 n mode when possible This mode has a significant increase in the maximum raw OSI physical layer data rate from 54 Mbps to a maximum of 600 Mbps with the us
90. rom overheating do not block the slots and openings in the module housing that provide ventilation Do not expose this device to direct sunlight Do not place any hot devices close to this device as it may degrade or cause damage to it Understanding Eco Environmental Statements The following eco environmental statements apply to the DDW3611 Packaging Collection and Recovery Requirements Countries states localities or other jurisdictions may require that systems be established for the return and or collection of packaging waste from the consumer or other end user or from the waste stream Additionally reuse recovery and or recycling targets for the return and or collection of the packaging waste can be established For more information regarding collection and recovery of packaging and packaging waste within specific jurisdictions contact Ubee Interactive at www ubeeinteractive com Understanding Regulatory Statements The following regulatory statements apply to the DDW3611 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Understanding Connections and Applications 1 2 1 3 Industry North America Statement This device complies with RSS 210 of the Industry North America Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may
91. rovider Subnet Mask Displays the subnet mask of the Internet IP address Default Gateway DNS Displays the default gateway IP address Displays the DNS server IP address DHCP Remaining Time Displays the time remaining on the DHCP lease before it expires Refresh Updates the information to its most current state when you click Refresh Local Settings Gateway IP Address Displays the local IP address of the LAN interface Subnet Mask Displays the subnet mask value DHCP Server Displays the status of the DHCP sever feature Enabled Disabled NAT Displays the status of the NAT feature Enabled Disabled Wireless Status Operating Mode Displays the status of the wireless feature Enabled Disabled Displays which mode the router is in Bridge Router Gateway Note Firewall menu options are not available when the device is in Bridge mode Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 31 Using the Setup Option Ubee Interactive Label Description Private IP Range Displays the private IP address assigned to DHCP client Public IP Range Displays the Public IP DHCP Server Range System Up Time Displays the accumulated time since the last power cycle 5 2 Using the Setup Option The Setup option allows you to make basic configurations to the device Steps To configure gateway settings 1 Click Gateway from the main menu
92. s Some services use a dedicated range of ports on the client and server sides With port forwarding you define a rule to send a service to the IP address of a LAN side host Port forwarding sends a service to a single LAN IP address Port triggering defines two kinds of ports and the server returns responses to these ports Trigger port A service request with a specific destination port number sent from a LAN side host Target Port A port this specific application requires a LAN host to listen to For example 1 John requests a file from the Real Audio server port 7070 Port 7070 is a trigger port and causes the device to record John s IP address The DDW3611 associates John s computer IP address with the target port range of 6970 7170 2 The Real Audio server responds to a port number ranging between 6970 7170 3 The DDW3611 forwards the traffic to John s IP address Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 51 Using the Port Triggering Option Ubee Interactive 52 4 Only John can connect to the Real Audio server until the connection is closed or times out Real Audio Server Listen Port 7070 Host John Listen Port 6970 7170 Steps To set up port triggering ji 2 Click Gateway from the main menu Click Port Triggering from the left side menu Fields are described following the screen example Label Description
93. s host statically when selected Force Available Activates a selected rule in the DHCP Clients list and assigns IP addresses Note The Select button must be activated in the DHCP list 5 4 Using the DHCP Static Lease Option You can use the Static Lease option to assign IP addresses to clients on your network that do not change A static lease ensures a specific device always gets the same IP address especially if devices are powered on and off or disconnected and reconnected This may be useful in a variety of networking scenarios where you need more control over the network and the clients that connect to it Examples in which you may need to use a static lease include Using the IP Filtering Option on page 44 Using the Port Filtering Option on page 45 Using the DMZ Host Option on page 53 Steps To assign static IP addresses 1 Click Gateway from the main menu 2 Click Static Lease from the left side menu Field descriptions are listed below the screen example Note The following example shows the DHCP Static Lease option set up for a dual Xbox configuration Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 37 Using the DDNS Option 5 5 38 e Information eDHCP e Static Lease Index eTime Advanced Gateway Setup Options e MAC Filtering e IP Filtering Filtering Label MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LO
94. signals Headend may also refer to cable television signals and power line communication facilities Internet Protocol IP The method or protocol by which data is sent from one computer to another on the Internet It is a standard set of rules procedures or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other Used in conjunction with the Transfer Control Protocol TCP to form TCP IP IP Address In the most widely installed level of the IP today an IP address is a 32 bit binary digit number that identifies each sender or receiver of information that is sent in packet form across the Internet When you request a Web page or send an e mail the IP part of TCP IP includes your IP address IP sends your IP address to the IP address obtained by looking up the domain name in the URL you requested or in the e mail address to which you are sending a note A dynamic IP address is an IP address that is automatically assigned to a client station in a TCP IP network typically by a DHCP server Internet Service Provider ISP A company that provides individuals and companies access to the Internet and other related services Ubee DDW262 S Wireless Cable Modem and Router Subscriber User Guide November 2012 Ubee Interactive Glossary Interval Usage Code IUC Interval usage codes define different profiles for upstream burst profiles to use for the data
95. sses are local to it and which must be reached through a gateway or router A number that explains which part of an IP address comprises the network address and which part is the host address on that network Telnet A network protocol used on the Internet or a local area network Provides bi directional interactive text oriented communications using a virtual terminal connection Terminal Access Controller Access Control System TACACS A remote authentication protocol used to communicate with an authentication server to determine if the user is allowed to access the network Time Division Multiple Access TDMA A method in which cable modems must time share the upstream channel because there are many cable modems and only one upstream channel frequency Transmission Control Protocol TCP A method protocol used with the IP to send data in the form of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data routing TCP keeps track of the individual units of data packets that a message is divided into for efficient delivery over the network TCP requires the receiver of a packet to return an acknowledgment of receipt to the sender of the packet Transmission Control Protocol Internet Protocol TCP IP The basic communication language or set of protocols to communicate over a network developed specifically for the Internet TCP IP defines a suite or group of protocols Trivi
96. st Abort Test Clear Defines what you want to do Results To start the test click Start Test To cancel the test click Abort Test To clear the displayed results click Clear Results Results Displays the results of the ping test Refresh Updates the results in the Results window You must click the 9 2 Refresh button to get the latest results Using the Trace Route Option The Trace Route utility determines the IP addresses of the hosts on the path By checking the Resolve host names box Trace Route tries to find which name matches the address Some hosts have no names and might still be shown as IP addresses even if this option is active Steps To trace host IP addresses along a route 1 Click Tools from the main menu 2 Click Trace Route from the left side menu Field descriptions are listed below the 82 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive screen example Using the Client List Option MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Tools Trace Route Tracert Test Parameters Tracert Target yahoo com MAX Hops 30 Hops 1 50 Time out 1000 ____ ms 100 10000 Start Test Abort Test Clear Results Results i0ms 690ms Trace complete Tracing route to 209 191 1 over a maximum of 30 hops 10ms Refresh To get an upd
97. sted hosts that can bypass the Parental Control Process Add Adds the trusted host s MAC address entered in the given area and Add is clicked Remove Removes a trusted computer from the list when it is 8 2 Using the Basic Option highlighted and Remove is clicked The Basic option allows you to select rules to block certain Internet content and Web sites After you change your Parental Control settings click the appropriate Apply Add or Remove button for your new settings to take effect Refresh your browser s display to see the currently active settings To filter Internet content and Web sites 1 Click Parental Control from the main menu 2 Click Basic from the left side menu Field descriptions are listed below the screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 77 Using the Basic Option MODEM GATEWAY WIRELESS FIREWALL Parental Control Parental Control Activation User Setup This box must be checked to turn on Parental Control PARENTAL CONTROL TOOLS LOGOUT Enable Parental Control Ubee Interactive eTod Filter eEvent Log SmithFamily Content Policy List Content Policy Configuration _ Add New Policy 2 SmithFamily Remove Policy Keyword List anonymizer Blocked Domain List anonymizercom i Add Keyword add Domain Remove Keyword Remove Domain Allowed Domain List
98. t for changes to take effect Steps To configure system time 1 Click Gateway from the main menu 2 Click Time from the left side menu Field descriptions are listed below the screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 39 Using the Advanced Gateway Options e Information Static Lease e DDNS Setup e Options eM Filtering e IP Filtering e Port Filtering e Forwarding e Port Triggering ePass Through e DMZ Host Basic Gateway Setup Advanced Gateway MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT O EEE Gateway Time Enable SNTP Oves Ono Current Time Fri Aug 19 09 19 37 2011 System Start Time Fri Aug 19 07 38 44 2011 Time Server 1 clock via net Time Server 2 ntp nasa gov Time Server 3 tick ucla edu Timezone Offset Hours 0 Minutes 0 Apply Reset Values wi Ubee Interactive Label Description Enable SNTP Enables Yes or disables No the SNTP feature Current Time Displays the current system time System Start Time Displays the accumulated time since the system was started Time Server 1 Defines the IP address or Domain name of the time server Use the one provided or enter an alternative choice Time Server 2 Defines the IP address or Domain name of the time server Use the one provided or enter an alternative choice Time Server 3 Defi
99. t usable by other applications that may require them We recommend using the same port number as the start and end of each range Protocol Selects the protocol type Options are UDP TCPIP or Both Enabled Enables this rule when checked View Additional Rules Displays rules 11 20 when selected from the drop down list if they exist A total of twenty rules are supported Apply Saves all screen changes when clicked Port Map Shows a list of common applications and their ports 5 11 4 Viewing Port Maps Port maps display a list of common applications and the port to which they are assigned This option is available from the Forwarding screen Steps To view assigned port maps 1 On the Advanced Gateway Forwarding screen click Port Map at the bottom of the screen 2 View the application names and pre assigned port numbers 50 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Port Triggering Option Port Map Mo DE http 192 168 100 1 poppr 77 Application Port 3 Click to close the Port Map window 5 12 Using the Port Triggering Option Port Triggering assigns dynamic triggers to specific devices on the LAN Special applications requiring specific port numbers with bi directional traffic can then function properly Applications such as video conferencing gaming and some messaging program features may require these special setting
100. tached to an IPv6 network to connect to the Internet without requiring DHCP support Steps To view assigned IPv6 addresses 1 Click Gateway from the main menu 2 Click LAN IPv6 from the left side menu Field descriptions are listed below the screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the DHCP Option MODEM GATEWAY WIRELESS VPN FIREWALL PARENTAL CONTROL TOOLS LOGOUT Basic Gateway Setup Basic LAN IPv6 Information Setup Stateless Auto Configuration DHCP Lact e MEACHABIE i EACHAB 2011 7 1 4 b4c0 3206 bbd1ia4c0 00 0a e4 f9 b3 a5 REACHABLE Static Lease eTime Advanced Gateway Setup Options MAC Filtering eIP Filtering Port Filtering Forwarding ePort Triggering Pass Through DMZ Host Label Description IP Address Displays the IPv6 address of the connected device MAC Address Displays the MAC address of the connected device Reachability State Displays the status of the neighboring device Reachable indicates the device can be contacted and configuration information can be obtained from the device 5 3 Using the DHCP Option The dynamic host configuration protocol DHCP option allows you to configure DHCP specific behavior on the device Steps To configure DHCP settings 1 2 Click Gateway from the main menu Click DHCP from the left side menu Field descriptions are list
101. to describe the direction of data from the network service provider to the customer Ubee DDW262 S Wireless Cable Modem and Router Subscriber User Guide November 2012 87 Glossary 88 Ubee Interactive Dynamic Host Configuration Protocol DHCP A protocol that centrally automates the assignment of IP addresses in a network Using the Internet s set of protocols TCP IP each machine that can connect to the Internet needs a unique IP address For example when the service provider sets up computer users with a connection to the Internet an IP address is assigned to each machine DHCP lets the service provider distribute IP addresses and automatically sends a new IP address when a computer is plugged in to the high speed Internet network DHCP uses the concept of a lease or amount of time an IP address is valid for a computer Lease times can vary Ethernet A standard network protocol that specifies how data is placed on and retrieved from a common transmission medium It forms the underlying transport vehicle used by several upper level protocols including TCP IP and XNS Firewall A highly effective method to block unsolicited traffic from outside the connected computers in your gateway Gateway A local device usually a router that connects hosts on a local network to other networks sometimes with different incompatible communication protocols Headend A main facility to process and distribute Internet communication
102. to the Internet Maximum Number of CPEs Displays the maximum number of Ethernet devices that can be connected LAN side to access the network at the same time Baseline Privacy Displays highlighted device configurations such as PHS Enabled DOCSIS Mode Displays the DOCSIS version of the device Primary Downstream Service Flow SFID Displays the frequency ID of the downstream service flow Priority Displays the priority level of the downstream service flow Max Traffic Rate Displays the max data rate as enabled by the service provider Max Traffic Burst Displays the max data rate as enabled by the service provider for downstream data bursts Max Concatenated Burst Primary Upstream Service Flow Displays the max data rate per downstream burst SFID Displays the frequency ID of the upstream service flow Priority Displays the priority level of the upstream service flow Max Traffic Rate Displays the max data rate as enabled by the service provider Max Traffic Burst Displays the max data rate as enabled by the service provider for upstream data bursts Max Concatenated Burst Displays the max data rate per upstream burst Scheduling Type Displays the data scheduling type Using the Event Log Option The Event Log screen displays log information that may be useful to diagnose operational issues with the device Steps To view e
103. tream CABLE MODEM e Information e Operation Config eEvent Log Ubee Interactive MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Frequency Lock Status Channel Id Modulation Symbol Rate Msym sec Interleave Depth Power Level dBmv RxMER dB Correctable Codewords Uncorrectable Codewords Frequency Lock Status Channel Id Modulation Symbol Rate Msym sec Interleave Depth Power Level dBmv RxMER dB Correctable Codewords Uncorrectable Codewords 315000000 Locked 1 256QAM 5 360537 I 8 J 16 0 9 45 40 0 0 999 Not Locked N A Unknown Unknown Unknown 999 999 0 0 303000000 Locked 3 256QAM 5 360537 I 8 J 16 1 1 999 Not Locked N A Unknown Unknown Unknown 999 999 0 i 309000000 Locked 4 256QAM 5 360537 1 8 J 16 0 5 44 70 0 0 999 Not Locked N A Unknown Unknown Unknown 999 999 0 0 321000000 Locked 2 256QAM 5 360537 I 8 J 16 0 5 45 40 0 0 999 Not Locked N A Unknown Unknown Unknown 999 Label Description DS 1 to DS 8 Numbers the downstream channels Frequency Displays the downstream channel frequency on which the cable modem is scanning Lock Status Displays if the cable modem succeeded in locking to a downstream channel Channel Id Displays the downstream channel ID Modulation Displays the modulation method
104. tream Option 0 000000 cee eee 25 4 5 Using the Operation Config Option 505 6 cee eee eee 26 4 6 Using the Event Log Options sx sav sieed scat ee Giese a Stee eh eel Re ee 27 5 Understanding the Gateway Menu 0 00 ee eee 29 5 1 Using the Information Option o2 e2 00 ktut oat ed wae ade hee ew Ge Sige t 30 5 2 Using the Setup Option nnana nanana aa teens 32 5 2 1 Viewing IPv6 Addresses in the Gateway Setup Option 34 5 2 2 Using the LAN IPv6 Option 200 055 oats vase eh Bed eee eee wee esas 34 5 3 Using the DHCP Option c 0 lt 2545 ehaeed howe ds Aeaeben Gea ERE ee RY eRe aes 35 5 4 Using the DHCP Static Lease Option 2200 0c eee eee eee 37 5 5 Using the DDNS Option ead 5 oe nih a alan a ago Maine de ee eee eed ae 38 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive 5 6 Using the Time Option scat Sas Sie eis eC eit AM at Ade Ba fai 39 5 7 Using the Advanced Gateway Options 000 cece ees 40 5 8 Using the MAC Filtering Option 1 auaa aaaea aa 43 5 9 Using the IP Filtering Option i oct vde ets eh tee ae eh ek Ree series 44 5 10 Using the Port Filtering Option lt d s45 sana te oS haw se oe hee ew be oe oe ed 45 5 11 Using the Forwarding Option 0 2200 cee eee 47 5 11 1 Before Setting Up Forwarding Rules 0 0 00 cee eee 47 5 11 2 Assigning a Static Lease 2 0 ee eee 48 5 11 3
105. u to configure events to be sent to a local SysLog server Steps To configure the firewall remote log 1 Click Firewall from the main menu 2 Click Remote Log from the left side menu Field descriptions are listed below the screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT LLL Firewall Firewall Remote Event Log Permitted Connections Blocked Connections Known Internet Attacks Product Configuration Events to SysLog server at 192 168 0 0 Label Description Permitted Connections Logs all access attempts that are allowed by the firewall Blocked Connections Logs all access attempts that are blocked by the firewall Known Internet Attacks Logs all known attacks from the Internet Product Configuration Events Logs when the DDW3611 is configured modified by a user or administrator SysLog server Defines the IP address of the Syslog server Apply Saves the remote log configuration when clicked 74 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Parental Control User Setup Option 8 Understanding the Parental Control Menu Parental Controls allow you to control Internet access for users on the DDW3611 network Parental Controls provides the following features L Define user password access Q Block specific Web sites and Web sites based on keywords Q Defi
106. uide November 2012 91 Glossary Ubee Interactive 92 Ubee DDW262 S Wireless Cable Modem and Router Subscriber User Guide November 2012
107. uidelines for anyone installing and maintaining the DDW3611 Read all safety instructions in this guide before attempting to unpack install operate or connect power to this product Follow all instruction labels on the device itself Comply with the following safety guidelines for proper operation of the device Always follow basic safety precautions to reduce the risk of fire electrical shock and injury To prevent fire or shock hazard do not expose the unit to rain moisture or install this product near water Never spill any form of liquid on or into this product Do not use liquid cleaners or aerosol cleaners on or close to the product Use a soft dry cloth for cleaning Do not insert any sharp object into the product s module openings or empty slots Doing so can accidentally damage its parts and or cause electric shock Electrostatic discharge ESD can permanently damage semiconductor devices Always follow ESD prevention guidelines for equipment handling and storage Use only the power adaptor supplied with the device Do not attach the power supply cable to building surfaces or floorings Q Rest the power cable freely without any obstacles Do not place heavy items on top of the power cable Refrain from abusing stepping or walking on the cable Do not place heavy objects on top of the device Do not place the device on an unstable stand or table the device can drop and become damaged Q To protect the equipment f
108. vent log information 1 2 Click Modem from the main menu Click Event Log from the left side menu Field descriptions are listed below the screen example Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 27 Using the Event Log Option 28 MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT LLL Event Log CABLE MODEM e Information e Status e Downstream e Upstream ration Config Cable Modem Fri Nov 11 11 40 16 2011 Fri Nov 11 11 14 08 2011 Fri Nov 11 11 13 16 2011 Fri Nov 11 11 05 32 2011 Fri Nov 11 11 05 22 2011 Time Not Established Fri Nov 11 05 17 39 2011 Thu Nov 10 14 50 14 2011 Tue Oct 25 12 31 56 2011 Tue Oct 25 12 31 40 2011 Tue Oct 25 12 31 18 2011 Fri Nov 11 11 40 16 2011 Fri Nov 11 11 14 08 2011 Fri Nov 11 11 13 16 2011 Fri Nov 11 11 05 32 2011 Fri Nov 11 11 05 22 2011 Time Not Established Fri Nov 11 05 17 39 2011 Thu Nov 10 14 50 14 2011 Tue Oct 25 12 31 56 2011 Tue Oct 25 12 31 40 2011 Tue Oct 25 12 31 18 2011 Notice 6 Notice 6 Notice 6 Notice 6 Notice 6 Warning 5 Critical 3 Critical 3 Critical 3 Critical 3 Critical 3 Time Not Established Time Not Established Critical 3 Label Web user logged in from 192 168 0 3 Telnet user logged in from 10 2 0 3 Telnet login failed from 10 2 0 3 Web user logged in from 192 168 0 3 Web login failed from 192 168 0 3
109. vity use RSSI value Allowable Free Space Loss Allowable Free Space Loss Materials Attenuation Value Optimal Distance in Feet Between the Cable Modem and a Wireless Client Example 30dBm 67dBm 37dBm allowable free space loss for a 54Mbps connection 37dBm 24db foot for open space 154 16 feet 6 Once you know the optimal feet distance between individual wireless clients and the wireless cable modem you may resolve and prevent some performance issues 7 To check the wireless signal strength and speed use the following steps for a Windows computer connected wirelessly to the wireless cable modem If the wireless computer is not connected refer to Connecting a Wireless Device on page 13 a Double click the Wireless networking icon in the system tray 68 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Deploying and Troubleshooting the Wireless Network b Review the speed and signal strength in the Status window y i Wireless Network Connection 2 Status PK General Support Connection Status Connected Network DDW361184 Duration 03 32 33 Speed 144 0 Mbps Signal Strength wlll Activity Received Packets Properties I Disable f View Wireless Networks 6 4 3 Selecting a Wireless Channel You may need to change the wireless channel on which the wireless cable modem operates when you are in computing test and ot
110. warding Option Port forwarding allows you to tell the cable modem which computer on the local area network to send the data You can set up applications services to listen on one internal port External Internet users who want to access that application address it using an external port such as an Audio server Use port forwarding to resolve issues when Data is sent from a local host to the Internet but your local host does not receive the expected data An application or service running on your local network on local host cannot be accessed from the Internet directly for example a request to a local audio server Some examples of when you might need forwarding Xbox PlayStation Games applications Home Security Systems Security systems that use the Internet Audio Servers VoIP Audio and VoIP applications and services Port forwarding requires the following information IP address of each local host system for example Xbox for port forwarding rule you need to set up See Using the Client List Option on page 83 to obtain the MAC and IP address of the internal host for which you are setting up a forwarding rule Port numbers to which the local host s application listens to detect incoming requests data For example a game or other service Port numbers are usually available in the documentation associated with the application or refer to http portforward com Note If your host system application does
111. way Subscriber User Guide November 2012 15 Troubleshooting the Installation Ubee Interactive 16 Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Accessing the Web Interface 3 Using the Web User Interface The user interface for the DDW3611 is easy to use and allows you to view and configure several settings for your wireless gateway device You can also validate the installation by accessing the Web user interface on the device Understanding Operation Modes and the Web User Interface on page 19 C4 Topics 3 1 See the following topics Accessing the Web Interface on page 17 Logging Out of the Web Interface on page 19 Understanding Operation Modes and the Web User Interface on page 19 Accessing the Web Interface Access the Web user interface for the DDW3611 from a Web browser such as Internet Explorer from a computer Steps To access the Web user interface 1 Launch an Internet browser such as Internet Explorer from your computer 2 Enter the following IP address in the address bar of the browser window and press lt Enter gt http 192 168 100 1 The Cable Modem Information screen displays general modem information ubee Cable Modem Information Login Cable Modem DOCSIS 3 0 Compliant Ubee Cable Modem MAC Address C4 17 FE E4 42 84 Serial Number 06C1U23001537 Boot Code Version 10 1 2 Software Version 8 6 4012D1 Hardwar
112. wing this screen example ee eee MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Tools Password User Name user New Password Confirm Password eeeee Label Description User Name Allows you to enter a new user name for the user account to this Web interface of the DDW3611 See Understanding Default Values and Logins on page 7 for more information on logins and defaults Enter the new Password and re enter the new password to confirm Click Apply to save the changes New Password Allows you to enter a new password for the user account Confirm Password Allows you to re enter the new password to confirm Apply Saves all changes when clicked Field descriptions are listed below the screen example 9 5 Using the User Defaults Option The User Defaults option allows you to restore factory defaults to the Firewall and Parental Control settings All other networking setting are not cleared and reset for example wireless settings Note Restoring factory defaults to the system resets the user login password to the device Refer to Understanding Default Values and Logins on page 7 for the default values 1 Click the Tools link from the top of the screen 2 Click User Defaults from the left side of the screen The User Defaults fields are explained following this screen example TOOLS Ping eTrace Route eClient L Ubee DDW3611 Wireless Cabl
113. work Primary Network Enabled Automatic Security Configuration ontrol Network Name e Advanced ssip DOW361184 e Bridging Closed Network Enabled e Wifi Multimedia AP Isolate Disabled MJ Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide November 2012 Ubee Interactive Using the Access Control Option 6 3 Using the Access Control Option The Access Control option allows you to configure which clients can access your wireless network Steps To configure client access 1 Click Wireless from the main menu 2 Click Access Control from the left side menu Field descriptions are listed below the screen example MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT LLL Wireless Wireless Access Control eRadio Primary Wireless Interface DDW361184 78 E4 00 64 0D 49 M Network Access Control MAC Restrict Mode Disabled MAC Addresses Apply 00 27 10 8C FE F4 6 169 254 24 46 ae n 144445 Connected Clients Label Wireless Interface MAC Restrict Mode Ubee DDW3611 Wireless Cable Modem Gateway Subscriber User Guide e November 2012 Description Defines the network name for which you are setting access control parameters Controls wireless access to your network by MAC address Disabled turns off MAC restrictions and allows any wireless client to connect to this device Howev
114. y or other device you wish to be in the DMZ to an Ethernet port on the DDW3611 Log in to the DDW3611 Web user interface Go to Tools gt Client List Your PC and other devices are listed Note the MAC address and IP address of the Home Gateway VolP Phone or other device to put in the DMZ For more information refer to Using the Client List Option on page 83 Go to Gateway gt Static Lease Enter the MAC address and IP address of a Home Gateway or other device you wish to be in the DMZ Click Apply For more information refer to Using the DHCP Static Lease Option on page 37 A static lease ensures that the device is assigned the same IP address so it is always available on the network especially if devices are powered on off or disconnected and reconnected Click Gateway from the main menu Click DMZ Host from the left side menu Field descriptions are listed below the screen example Enter the IP address you just configured in the Static Lease section Test the device to ensure Internet access is available and the device is functional For example connect to the Internet from a PC connected to the Home Gateway or make calls from a VolP phone The following example shows the DMZ Host set up for a dual Xbox configuration MODEM GATEWAY WIRELESS FIREWALL PARENTAL CONTROL TOOLS LOGOUT Basic Gateway Setup Advanced Gateway DMZ Host Exposed Host ation DMZ Address 192 168 0 10 e Static Lease DDNS

Ubee DDW3611 Wireless Cable Modem Gateway

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