A798 User Guide
Contents
1. Troubleshooting the printer page 25 or use the interactive Printer Troubleshooting Guide on the CognitiveTPG website at www cognitivetpg com If problem persists contact CognitiveTPG for technical support The printer will arrive for installation pre configured The printer s current configuration appears on the test diagnostics printout However if you would like to run a new print test or check the configurations you can run a diagnostics printout detailing the current configuration To run a diagnostic test Receipt Cover 1 Make sure paper is in the printer 1 2 Open the receipt cover 2 3 Press and hold the paper feed button 3 4 Close the receipt cover continually holding the paper feed button until the configuration printout begins 4 For further instructions see Chapter 4 Using the printer Configuring the printer page 19 A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 4 Using the Printer 19 Chapter 4 Using the Printer Configuring the printer The configuration menu allows the user to set general printer parameters The test prints the diagnostics form which details settings for all functions The printer will partially cut the paper between each variation The printouts may vary for each model The test ends with a partial cut of the paper A complete test printout may require the use of several feet of paper Since the printer is usually shipped pre2. A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 4 Using the Printer 27 Printer does not function Condition Printer does not function when turned on Possible Causes Printer not plugged in Receipt cover not fully closed What to Do Check that printer cables are properly connected on both ends Check that the host or power supply is getting power Close and latch the receipt cover Where to Go Chapter 3 Setting up the printer Connect the cables See page 14 Chapter 3 Setting up the printer Connect the cables See page 14 Printer stops functioning Printhead has overheated Interrupted data signal over USB connection Faulty USB port Allow the printhead to cool down Ensure the standard USB cable is no more than 5 meters long with no extensions eliminate hubs Plug cable into another USB porton host computer Chapter 4 Using the Printer Preventing overheating of the printhead See page 24 Interruption of data RS 232C mode not working Printer had previously been connected to USB host Reset printer and check normal RS 232C faults Printer goes off line USB cable is not red LED on USB connector connected properly is on or off 11 2012 A798 UG00001 Rev D If printer doesn t auto recover after 5 20 seconds reconnect the USB cable reset the printer and reboot the host computer
3. See A798 Service Guide for replacing the thermal mechanism 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 24 Chapter 4 Using the Printer Preventing overheating of the printhead There are restrictions on the duty cycle because of the heat generated by the thermal printhead when printing solid blocks regardless of the length of the block in relation to the print line The restrictions are ambient temperature the percentage of time measured against one minute of continuous solid printing and the amount of coverage Keep in mind that the ambient temperature may be affected by factors such as direct exposure to sun or close proximity to heating elements Caution When the duty cycle exceeds the limits shown in the table the receipt printhead will heat up and shut down This may damage the printhead To avoid this problem do one or a combination of the following 1 Reduce the amount of coverage 2 Reduce the time of continuous solid printing 3 Reduce the ambient temperature Allowable duty cycle measured over one minute of continuous printing Amount of solid coverage Ambient temperature 25 C 35 C 50 C Duty cycle 20 100 50 20 Percentage of time that the specified E TF TTF Amount of solid coverage can be printed 40 50 25 10 during a one minute period of time 100 20 10 4 Example at 20 solid coverage 35 C temperature a 50 duty cycle is to be used re
4. USB RS232 serial 9 pin e Powered USB D 9 pin RS 232 USB N No Interface S 25 pin RS 232C W Powered USB m N No Logo T CognitiveTPG Logo 2 2 MB Flash D Power Supply and Domestic Cord Power Supply and International Cord 1 Gray N No Power Cord 2 Dark Gray P Power Supply 7 Black U Power Supply and UK Cord COG N i T i VE Model A798 XXOX XXXX 24V y Cust Part No 3 2A Assembled in Mexico Revision DEA 950 Danby Rd Suite 200 Ithaca NY 14850 Serial No TAL C Canada ICES NMB 003 c US 1234 125199 class classe B FE 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 10 Chapter 2 About the Printer Standard Features Interfaces Interfaces vary according to specific configuration USB RS232 25 pin serial PUSB Parallel Memory Firmware 2 MB flash memory History EEROM 4K buffer Resident character sets PC code pages 437 US 850 Multilingual 737 Greek 852 Slavic 857 Turkish 858 with Eurosymbol 860 Portuguese 862 Hebrew 863 French Canadian 865 Nordic 866 Cyrillic 1251 Windows Cyrillic 1252 Windows Latin 1 1255 Windows Hebrew and KZ_1048 Kazakh Downloadable Fonts TBA Integrated bar codes Code 39 Code 93 Code 128 UPC A UPC E JAN8 EAN JAN13 EAN Interleaved 2 of 5 Codabar Code 128 PDF 417 two dimensional ITF Code 128 extended GS1 D
5. and green LED Printing isSUeS ccseeeee Printer does not FUNCTION esessesssessesossososossosossesosossesossosesossosesossose Chapter 5 Paper and Supplies sccscccssssscssecsesccescsssescsesssssessees 29 Ordering from CognitiveTPG ssssccssccsccseccsssssssssscssecssesssessessses 29 Ordering thermal paper ccsccccsssscsssscsscsscesccsccsecessscsscessescsesese 29 Thermal paper specifications 29 Qualified Paper Grade s csscssssssssssssscsssssesssssssssssccsscsssesssnnensesaseces 30 Cash Crawe sccccscscssscssccesccccseccssssscesccescnecsnesssssescsscesesessnsssssoes 31 Power Supply and power COIS sccssssssssecsecccssssccecceesecccescsessceenee 31 Wall Mount Kits ccccscscssscssccccssccssssscescsescnecssscsscsescssscsescesnessessoes 31 Documentation and utilities ccccscccescecsesserscccscccssscssccesese 31 A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 1 About this Guide 5 Chapter 1 About this Guide How to use this guide The guide is designed to help you find the information you need quickly and easily whether you are installing servicing or making adjustments to a CognitiveTPG printer The chapter headings are self explanatory and the index at the back can also point you in the right direction For basic printer setup refer to Chapter 3 Setting up the Printer This section has been written under th
6. cable up and through the strain relief clip above the connector and through the opening in the connector cover when shut Note If installing two cash drawers you will need to obtain a Y cable as shown in the illustration below Cable Connector Interface Panel Strain Re Ae 00000 2000 ll lief Cash Drawer Connector A798 Thermal Receipt Printer User Guide Y Cable Cash O Drawer Printer Cash L Drawer Printer Connector Standard Phone Jack A798 UG00001 Rev D 11 2012 Chapter 3 Setting up the Printer 15 Communication cables According to your printer configuration the printer has different communication connection options Select and attach either 9 pin RS 232C 25 pin RS 232C standard USB or powered USB communication cable to the printer and host computer For printers with both 9 pin RS 232C and USB connectors only a single communication connection is to be used during operations RS 232C cable 9 pin and 25 pin and Parallel The communication cable connects the printer to the host computer using either the 9 pin or 25 pin RS 232C interface Installation is identical for both connectors Connector Interface Panel Connector Interface Panel 25 Pin RS 232C 9 pin RS 232C Communication communication Connector connector Connector Interface Panel lll T Parallel Communication Connecto
7. interference to radio communications will not occur in a particular commercial installation If this equipment does cause interference which can be determined by turning the equipment off and on the user is encouraged to contact CognitiveTPG immediately CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by CognitiveTPG The correction of interferences caused by such unauthorized modification substitution or attachment will be the responsibility of the user In order to ensure compliance with the Product Safety FCC and CE marking requirements you must use the power supply power cord and interface cable which are sold for use with this product or which meet the following parameters Power Supply UL Listed QQGQ Class 2 power supply with SELV Secondary Extra Low Voltage non energy hazard output limited energy source input rated 100 240 Vac 2 0 A 50 60 Hz output rated 24 Vdc 2 5 A for 60 watt unit Use of this product with a power supply other than the CognitiveTPG power supply will require you to test the power supply and CognitiveTPG printer for FCC and CE mark certification Communication Interface Cable A shielded 360 degree interface cable must be used with this product The shield must be connected to the frame or earth ground connection or earth ground refe
8. settings of the printer Paper feed button During normal use the paper feed button advances the paper It is also used to access the configuration menu LED The green LED indicates basic information about the printer status A steady green light means the printer is on and operating normally A flashing LED means the printer needs operator assistance Refer to the troubleshooting section on page 25 for more information Beep A single beep means the printer has successfully completed its startup routine It should beep after being powered up or reset If the printer beeps twice it may be experiencing a problem Refer to the troubleshooting guide on page 25 for more information Connector Cover The connector cover provides protection and strain relief for the printer connectors and cables This cover should remain on the printer and utilized as described in Chapter 3 Cable routing A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 2 About the Printer 9 Available printer configurations There are several configurations of the printer depending on the combination of desired options Printer configuration identification See the sample below to determine the printer configuration The printer configuration identification Model ID is located on the model label attached to the back of the printer Communication interfaces e RS 232C serial interface 25 pin e Parallel e Universal Serial Bus
9. 001 Rev D 11 2012 Chapter 3 Setting up the Printer 13 Mounting the printer on a vertical surface using optional kit TPG K260 1 Select a location that allows adequate support for the printer and is within easy cable length of the host 2 Follow the instructions provided with wall mount kit K260 to attach the bracket to the vertical surface and the printer to the bracket Caution Attach the power and communication cables to the printer prior to attaching the printer to the bracket Note The paper low option will not function if the printer is vertically mounted 11 2012 A798 UG00001 Rev D Printer Slot 2 Screw 2 Y a iG Tab 2 Bracket rn A798 Thermal Receipt Printer User Guide 14 Chapter 3 Setting up the Printer Connect the cables Cable connections are made at the back of the printer Connector Cover Open Position Connector Interface Panel Caution Connect the cables to the printer before applying power The host computer should always be turned off before connecting communication cables Cash drawer cables The cash drawer cable connects the printer to one or two cash drawers For pin out see Service Guide To install the cash drawer cable 1 Open the connector cover 2 Plug the cable into the cash drawer connector located at the right side of the illustration 3 Route the
10. A798 Thermal Receipt Printer 3Tex Me 1 Ubi Cans Grae Refrie 1 Gringos en Ghles Beans Bola Sauce Made under one or more of the following U S patents a a 4886381 5579043 5613787 5651624 5713678 5752779 5789916 C O G N i VU E 5800080 5879090 5887999 5975776 6027266 6085973 6089450 6129465 6155483 6404452 6486902 6504331 5749277 6722754 6739773 6784909 Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Information to the User This equipment must be installed and used in strict accordance with the manufacturer s instructions However there is no guarantee that
11. SUGO0001 Downloadable from CognitiveTPG web site http www cognitivetpg com documentation provided in pdf format 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide COGNITIVE MSS A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012
12. atabar and QR Code Print Monochrome in either 44 standard or 56 compressed columns on 80 mm wide thermal paper Monochrome in either 49 standard or 62 compressed columns on 82 5 mm wide thermal paper Options for 58 mm and 60 mm wide paper are also available Paper path 58 mm 60 mm 80 0 mm 82 5 mm paper path width models Print resolution 8 dots mm Speed Up to 150 mm second throughput monochrome Paper Sensing Paper out Human interface Audible tone from speaker software driven Simple commands in configuration menu issued through paper feed button Green LED status light located next to the paper feed button Cash drawer driver Connector for one or two cash drawers obtain a Y cord for two drawers Knife Paper cutter standard on all units Factory installed options e Cabinet color with or without CognitiveTPG logos Add on options For part numbers and additional ordering information refer to Chapter 5 Paper and Supplies e Wall mount kit for printer e Power supply 60 watt e Power cords US UK AC and International AC cords Printing features The A798 printer is versatile with diverse printing options available Text graphics and bar codes can be presented in many different forms and sizes For more information on programming the printer to change text graphics or other characteristics refer to the A798 Programming Guide A798 Thermal Receipt Printer User Guide A798 UG00001 Re
13. cescscssecssssscscsssesesessssesessoes 14 COMMUNICATION cables ccccecsssssccescceccsesssssssssescscscsesessssssessoes 15 RS 232C cable 9 pin and 25 pin and Parallel 15 Powered USB CADE sissccsicssssnssstssssocsnasstizssatavisiasssassisstasnonatuessasucasmncennsslessasincess 16 USB CaO vaccessccdisuistasssssisesscasecnisstvsasoenatctitcasniatisinasenstsataonnnibindeioinaimstansatnaiasiensts 16 POWEr supply cable secscccssicsssecssvsessssssisscsoscaccsnsesstsecsesasesasssescocsssecaeses 17 Cable routing seicsssisscnssessaccescsecsssessessassacccsnsenseseosacanssoesseacsassaccsssessensess 18 Test th Printer vescsesesssssccsscsssseccsssessdssesesescscesissoossdeccsestecsesscesecdsvesassess 18 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 4 Contents Chapter 4 Using the Printer cccsccscsscssssssssecscccsscsssescsescsesessees 19 Configuring the printer To enter the configuration Mode eecsseesssssecsssessssecssscssssecssssssesecssseeesseees Monochrome paper print density cccscccssccscsscsssscsescesssseseccees 22 When to change the receipt paper ccsccccssscsscsccsccsccscecsescssscee 23 Printhead Setting ccccssccccsrsscccsscscsscsscscsecccsscsscescssscsssesesssssssees 23 Preventing overheating of the printhead ssssccsscssscssssssscesces 24 Troubleshooting the printer ccsccccccssssecssscssssscssssssscesssscessees 25 Printer tone
14. check that USB cable are properly connected on both ends Chapter 3 Setting up the Printer Connect the cables See page 14 A798 Thermal Receipt Printer User Guide 28 Chapter 4 Using the Printer A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 5 Paper and Supplies 29 Chapter 5 Paper and Supplies Ordering from CognitiveTPG Printer parts accessories and small quantities of paper can be ordered directly from CognitiveTPG While the CognitiveTPG part numbers are listed here for your convenience keep in mind that these numbers may change before this guide is outdated To place an order or get more non technical information call your CognitiveTPG representative or the sales line at 800 732 8950 CognitiveTPG is able to provide paper in small lots to facilitate product evaluation and testing Contact your CognitiveTPG representative for more information on ordering Ordering thermal paper Thermal paper specifications The printer requires qualified thermal paper with the following dimensions Width Diameter Length 58 0 2 mm 2 28 0 01 90 mm max 3 54 322 nominal 60 0 2 mm 2 36 0 01 90 mm max 3 54 322 nominal 80 0 2 mm 3 15 0 01 90 mm max 3 54 322 nominal 82 5 0 2 mm 3 25 0 01 90 mm max 3 54 322 nominal The paper must not be attached at the core Use paper with a colored stripe at the end to indica
15. configured most users do not need to change the configuration of the printer If you make adjustments to the configuration be careful not to inadvertently change settings that may affect the printer s performance CognitiveTPG does not recommend that users change the printer configuration Additional information on configuring the printer is found in the A798 Programming Guide Hint The printer is shipped with a test printout that includes the preset configuration If you run into problems after changing the printer configuration use these settings as a default For guidance or assistance you may contact an CognitiveTPG representative 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 20 Chapter 4 Using the Printer To enter the configuration mode Set switch 1 to the ON position down DIP Switches Connector Cover Open 1 Turn power off to printer 2 Open connector cover 1 3 Set DIP switch 1 to the ON position down 2 DIP switch 2 should be in the OFF position up 4 Make sure receipt paper 3 is loaded in the printer before proceeding See page 11 Make sure cover is closed 5 Apply power to printer and immediately press and hold the paper feed button until the configuration printout begins The printer beeps then prints the diagnostics form and the configuration main menu e The printer pauses and waits for a main menu selection to be mad
16. directions below If you are installing the printer using the wall mount kit you may find it easier to load the paper roll after installation Test Printout 1 Open the receipt cover by pushing up evenly on each side of the cover until it unsnaps 1 2 Loading Remove the test printout 2 Retain the test printout with configuration listing until printer is successfully installed Changing Remove the used paper roll 3 Tear a clean edge on the new receipt paper roll making sure the tape has been completely removed 4 Place the receipt paper into the paper compartment so it unrolls from the bottom 3 Leave a few inches of paper sticking out of the printer 5 While holding the paper in place close the receipt cover 4 To test that the paper is loaded correctly advance the paper with the paper feed button Note If the paper jams make sure the roll is inserted correctly Check the illustration above for proper orientation 6 Tear the excess paper off against the blade in the cover 5 Changing the paper path width The A798 can be adjusted to print on paper rolls with widths of 58 or 60 mm To perform this adjustment please refer to the A798 Service Guide A trained service technician must perform this adjustment Note The A798 printer can also print on paper rolls 82 5 mm wide This option for the printer is factory installed Please contact CognitiveTPG for details A798 Thermal Receipt Printer User Guide A798 UG00
17. e see sample printout on the next page short clicks are used except when answering yes or validating selection A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D Receipt Cover Receipt Paper Feed Button 6 To communicate with the printer you will press the paper feed button using either short or long clicks Use a long click for yes more than one second and a short click for no Follow the printed instructions to make selections 7 Continue through your menu selections until you are asked Save New Parameters Select Yes a Return DIP Switch 1 to the OFF position up b Reset the printer c Open the receipt cover Press and hold the paper feed button while closing the receipt cover e The diagnostic printout verifies your new settings 11 2012 11 2012 A798 Diagnostics Form Model number Serial number Boot Firmware Revision CRC P N Flash Firmware Revision CRC P N H W parameters A798 720D TD00 C073400014 V3 02 D554 189 7940505A v3 01 4FFF 189 7940497A Chapter 4 Using the Printer 21 REKEKRERER MAIN MENU REKERERERE RERERERERERREERRREERERERERERERERE Select a sub menu EXIT gt 1 click Print Current Configuration gt 2 clicks Set Communication Interface gt 3 clicks Set Diagnostics Modes gt 4 clicks Set Emulation Software Options gt 5 clicks Set Hardware Options gt 6 clicks Set Pape
18. e assumption that the printer will arrive pre configured For instructions on checking the configuration or reconfiguring the printer look in Chapter 4 Using the Printer Having problems Check the troubleshooting section in the back of Chapter 4 Need paper specs Look in Chapter 5 Paper and Supplies Where to find advanced technical information Since CognitiveTPG printers are shipped pre configured and have been designed to operate with no maintenance this guide provides only essential technical and configuration information CognitiveTPG also has a Programming Guide for this printer with more detailed discussion of programming capabilities The A798 Programming Guide has been developed as a companion to the User Guide and includes additional programming information The A798 Service Guide is available to qualified service technicians who have been certified by CognitiveTPG to perform advanced procedures Because of the printer s wide array of printing capabilities you may prefer to contact CognitiveTPG support for more assistance Download manuals and drivers The A798 Setup Guide A798 User Guide A798 Programming Guide and various printer drivers can be downloaded from the CognitiveTPG Web site in pdf format http www cognitivetpg com under Downloads Support For more advanced procedures and troubleshooting you may need to refer to the printer s programming or service guides or speak to CognitiveTPG technica
19. e routing section which follows on page 18 4 Connect the cable to the USB port in the host computer Again make sure the USB symbol on the connector is face up when you plug it into the port After you have completed setting up the printer you can install the USB driver on the host computer Download the USB driver to the host computer from the CognitiveTPG corporate Web site at http www cognitivetpg com Downloads can be found in the Download section of the site Powered USB cable Powered USB communication connector panel Powered USB connector Computer end of USB cable of USB cable 1 Be sure the host computer is turned off 2 Plug the printer end of the USB cable into the USB connector port on the printer 3 Route the cable from the printer through the strain relief tab as shown under Cable Routing on page 18 4 Plug the computer end of the USB cable into the computer A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 3 Setting up the Printer 17 Power supply cable Connector Interface Panel Power Supply Connector To avoid damaging the printer connect the power supply last 1 Plug the power cable into the power connector located in the center of the illustration 2 Close the connector cover until it snaps making sure that all the cables are aligned with the slots in the connector cover Double check that the strain relief o
20. ess sevasossesccuassstsvesescosesesss 7 Printer CONtKOIS cccccccsssssccccscsccceccsscsescsccsessessssesssescsccsscesseseees 8 Available printer configurations sccssccssscsscsscsssssssssscssecssscesess 9 Printer configuration identification cccccsccssscesssssccsccssesssescesees 9 Communication interfaces seesesesoesesosossososossososossososoosossososossosososse 9 Standard Features cccccccscccscccscscssssscscscscccscssscssesscccssccssssssssscoss 10 Factory installed Options cccccscssssssscccccccsescssssccescvesssessssssesee 10 Add On OPtiONS is isescsssesssccesssesscssecacesdsacccsoneassesccdsascssessescnessccassenscesese 10 Printing features sscscssccssscsnsiesasssescasesosssnasccccabsssncsesssasssesddnsinnseasessade 10 Chapter 3 Setting up the Printer ssessssessssssessocssosssossosesosssoossssssssse 11 Unpack the printer cccccccsscssssesssccssccscesccssccessescssscsssescssscsssessees 11 Check the packing list ccccscssssssecscsscsscsscesccsscssssssccsscsssescssscee 11 Changing the paper path Width cccccscscssscsscsccsssscsscesscscsssees 12 Load or change the receipt papel cccccccccccssscscssccssccscssessssceeees 12 Mounting the printer on a vertical surface sesssscsscosossoesossssoseoe 13 Connect the Cables ccccccscccccecsssssccescceccsessscssssccscscssesessssssessoes 14 Cash drawer Cables cssccsccccccsssssccesc
21. hrome paper print density This function makes it possible to adjust the energy level of the printhead to darken the printout or adjust for paper variations An adjustment should only be made when necessary The factory setting is 100 Warning Choose an energy level no higher than necessary to achieve a dark printout Failure to observe this rule may result in a printer service call or voiding of the printer warranty Running at a higher energy level will reduce the printhead life Consult your CognitiveTPG representative or CognitiveTPG technical support if you have any questions When the printer prints high density print lines text or graphics it automatically slows down To change the print density 1 Enter the configuration menu follow directions on page 20 2 Select Set Hardware Options from the main menu Printer responds Hardware Options Menu and when scrolled prompts Set Print Density 3 Select Yes A warning is printed followed by the density adjustment selections Enter clicks for selection then hold button down at least 1 second to validate A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 4 Using the Printer 23 When to change the receipt paper Change the paper when it is near the end of the roll or out When the paper is low you will want to monitor usage to avoid running out part way through a transaction When the paper is out you must load a new roll immediate
22. l support Your CognitiveTPG representative is also able to provide you with necessary information Additional information about CognitiveTPG s products and services is posted on the CognitiveTPG Web site at http www cognitivetpg com The Web site can also direct you to service and support within your area or e mail tsupport cognitivetpg com 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 6 Chapter 2 About the Printer A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 2 About the Printer 7 Chapter 2 About the Printer Description of printer The A798 thermal receipt printer is easy to install use and maintain Utilizing CognitiveTPG s clamshell design simply snap open the receipt cover and drop the paper roll in place You never need to change a printer ribbon or cartridge because it uses thermal print technology Switches 1 amp 2 are shown in the normal OFF position e G on or 7 ta m DIP Switches Connector Cover Open Receipt Cover Receipt Paper 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 8 Chapter 2 About the Printer Printer controls Connector Interface Panel Connector Cover Open Position Configuration switch DIP switch 1 The configuration switch allows you to change the configuration
23. ly or data may be lost When paper is low Colored stripe appears on the receipt paper if paper is purchased with stripe and indicates enough paper remains for a small transaction e If paper low option is installed on the printer the green LED flashes slowly indicating that approximately 15 feet of paper remains If too much paper is left on the roll the paper low setting can be adjusted by entering the configuration menu and changing the paper low extension setting When paper is out e Green LED flashes quickly indicating the paper must be installed Warning Do not try to operate the printer or host computer if the printer runs out of paper The printer may continue to accept data from the host computer even though it is unable to print Data may be lost as a result For instructions on how to change the receipt paper look in Chapter 3 Setting up the Printer Load or change the receipt paper see page 12 Printhead Setting The printhead energy rating and printer setting must match The setting will be preconfigured from the factory but may require changing should service to the thermal mechanism be required The Head Setting on the diagnostic printout must match the letter marked on the front right of the thermal mechanism Whenever the thermal mechanism is replaced if the letter on the the mechanism is different from the head setting you must enter the configuration menu and set the printhead to match
24. n the connector cover is aligned with the power supply cable see Cable routing section which follows 3 Plug the power cord into the power supply 4 Plug the power supply into a grounded outlet When it is properly powered the green LED on the top of the printer will light up WARNING Using this device without a grounded outlet is a safety hazard and voids the printer Warranty Safety FCC and CE Mark designation 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 18 Chapter 3 Setting up the Printer Cable routing To prevent the printer from becoming unplugged accidentally make sure the cables are routed as shown in the illustration below Connector Communication Power Cover Connector Supply Closed RS 232C 9 pin Cable Route straight Straight out back of back Power Supply printer and Strain Relief i tighten screws pe j USB Cable Strain Relief Cash Drawer N Cable Back of USB Power Supply USB Cable Printer Cable Strain Relief Strain Relief For USB printers only Guide the USB cable through the strain relief and out the slot in the connector cover as shown in the illustration The USB cable fits underneath the power supply and cash drawer cables The RS 232C cable routes straight out the back when attached Test the printer If the printer is functioning normally it will beep once If it responds differently look in Chapter 4 Using the Printer
25. ndard 5 12 8 Ginza Chuo ku Fax 81 3 5550 2950 PD 170R Light Tokyo 104 Japan PD 160R Standard Koehler UK LTD GB Voice 44 1322 661010 KT55 F20 Standard A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Chapter 5 Paper and Supplies 31 Ordering miscellaneous supplies Cash drawers Order cash drawers from the following suppliers Cash Drawers Number NCR 7052 K657 M S Cash Drawer Corp EP 125 K series EP 127 EP 102 APG Cash Drawer Model 322 Indiana Cash Drawer Model SLD Power supply and power cords Other suppliers may use different part numbers Item Type Order Number 60 Watt power supply with attached TPG K330 cable to printer and U S power supply cord 60 Watt power supply attached cable TPG K301 Power supply cord to outlet United States TPG K320 United Kingdom TPG K322 International with plug TPG K326 Communication cables Length Order Number RS 232C 9 pin female printer 3 meters 9 8 feet TPG K340 to 9 pin female ferrite host USB 2 meters 6 feet TPG K345 Ethernet Not available Wall mount kits Printer wall mount kit TPG K260 Documentation and utilities Contact a sales representative to order the following A798 User Guide A798 UG00001 A798 Programming Guide A798 PG00001 A798 Service Guide A79x SERVO001 CognitiveTPG certified service technicians only A798 Setup Guide A798
26. r To install the communication cable 1 Make sure the host computer is off 2 Open the connector cover at the rear of the printer 3 Attach the communication cable to the communication connector shown in the center in the illustration Tighten the screws to secure the cable and ensure a stable connection 4 Connect the cable to the host computer 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 16 Chapter 3 Setting up the Printer USB cable Unlike the other connections the USB cable may be attached and detached while the system is operating Using the USB connector with the printer requires that you install the CognitiveTPG USB driver appropriate for your system If you are replacing a USB equipped CognitiveTPG printer you may not need to reinstall the driver Connector Interface Panel m E CAUTION DO NOT plug the USB Cable here USB Connector Printer end Computer end of USB cable of USB cable To install the USB cable 1 Open the connector cover at the rear of the printer 2 Attach the USB cable to the USB connector shown at the left above A Don t plug the USB cable into the cash drawer connector B by mistake Doing so may damage the printer The USB symbol should face up when inserted into the port Make sure the connection is snug 3 Route the cable through the strain relief on the connector cover see the Cabl
27. r Type gt 7 clicks Enter code then hold Button DOWN at least 1 second to validate Flash Memory Size 2 Mbytes Flash Logos Fonts 64 kbytes Flash User Storage 64 kbytes Flash Perm nt Fonts 0 kbytes Flash Journal Size 1152 kbytes SRAM Size 128 kbytes Head setting 0 Pre Heating Disabled Print Density 100 Max Speed 150 mm sec Paper Width 80 mm Max Power 55 W Knife Enabled Partial Cut 125 steps Paper Low Sensor Disabled Comm Interface RX Buffer Size 4096 Interface type RS232 USB Parameters Baud Rate 115200 Data Bits 8 Stop Bit 1 Parity NONE Flow Control DTR DSR Reception Errors Ignore USB Driver Type Printer Class USB Packet w Error Reject Resident Code Pages Logo s defined User Char s defined Journal Unused To enter Printer Config Menu 1 Flip DIP switch 1 down 2 Reset the printer while holding the Paper Feed button down 437 850 852 858 860 863 865 866 1252 862 737 857 1251 1255 KZ 1048 NO 1152 kbytes Short clicks are used in the main menu selections A798 UG00001 Rev D When the printer is configured for USB this location will show either USB Driver Type Native USB Driver Type Printer Class or USB Driver Comm Class Print test and Configuration menu samples Samples will vary depending on the printer model Shown approximately 60 of size A798 Thermal Receipt Printer User Guide 22 Chapter 4 Using the Printer Monoc
28. r information that is applicable and current CognitiveTPG reserves the right to improve products as new technology components software and firmware become available No part of this document may be reproduced transmitted or translated in any form or by any means electronic or mechanical for any purpose without the express written permission of CognitiveTPG Copyright Copyright 2012 CognitiveTPG LLC 950 Danby Road Ithaca New York 14850 USA All rights reserved Printed in USA Property of CognitiveTPG LLC Trademarks CognitiveTPG is a trademark of CognitiveTPG LLC Microsoft Windows are registered Trademarks of Microsoft Corporation in the U S A and or other countries Inside Out Networks Inside Out EPIC and Edgeport are trademarks of Inside Out Networks All other trademarks and registered trademarks are the property of their respective holders Website http www cognitivetpg com Contents 3 Contents Chapter 1 About this Guide sscccsccsssccssccsscsscsssscssscsscssscsssssssssens 5 How to use this guide cccccscssssscrccssccscccccsscsscscesssscssscssssscsesescssees Where to find advanced technical information Download manuals and rivers sssssssssssscssesessseccsseeessseecsseeessesecsseessnesessees SUPPOFt E a a A a E A 5 Chapter 2 About the Printer sesssssssessccescosssossoessosssossssossessoosscsssssssse 7 Description Of printer sisicicsicssccscsscscssssesseccsesacs
29. rence at EACH end of the cable Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for FCC and CE mark certification Power Cord A UL listed detachable power cord must be used For applications where the power supply module may be mounted on the floor a power cord with Type SJT marking must be used For applications outside the US power cords which meet the particular country s certification and application requirements should be used Use of a power cord other than described here may result in a violation of safety certifications which are in force in the country of use Industry Canada IC Radio Frequency Interference Statement This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Voluntary Control Council for Interference VCCI Radio Frequency Interference Statement This is a Class B product based on the standard of the voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions Disclaimer Information in this document is subject to change without notice Consult your CognitiveTPG sales representative fo
30. sulting in 30 seconds of printing and 30 seconds without printing For reference e A typical receipt with text contains some blank spaces is approximately 12 dot coverage A full line of text characters every cell on the line has a character in it is approximately 25 dot coverage e Graphics are approximately 40 dot coverage e Barcodes are approximately 50 dot coverage e A solid black line is 100 dot coverage A798 Thermal Receipt Printer User Guide A798 UG00001 Rev D 11 2012 Troubleshooting the printer The printer is simple and generally trouble free however unexpected conditions may arise Use the charts below to diagnose and solve these printer conditions or use the interactive Printer Troubleshooting Guide on the CognitiveTPG website at www cognitivetpg com To resolve complex issues you may need to contact a service representative Chapter 4 Using the Printer 25 If unexpected conditions arise while installing the USB driver take a look in the FAQ section located at www cognitivetpg com Printer tone and green LED Condition Possible causes What to do Where to go for more information Green LED quick steady flashing Green LED slow steady flashing Paper out Receipt cover open Knife unable to home Paper is low if paper low sensor is installed Other problems may be indicated Load a new paper roll Close the cover Stop using the printer Load a new paper roll S
31. te that the paper is running low required when the printer is positioned vertically The above figures are based on a core diameter of 22 0 5 mm 0 87 outside 11 5 0 5 mm 0 45 inside 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 30 Chapter 5 Paper and Supplies Qualified Paper Grades Contact the converter of your choice to order paper CognitiveTPG recommends the following paper grades produced by their respective manufacturers Visit our website www CognitiveTPG com for updates to the list There are a number of paper converters qualified to provide this paper provided the POS rolls are from these recommended grades Monochrome black ink paper Qualified manufacturers Phone Paper grade density Appleton Papers Inc USA Voice 800 922 1729 Optima T1030 Light 825 E Wisconsin Ave Fax 800 922 1712 Optima T1012A Standard Appleton WI 54912 Optima POS Plus Light Optima T2162 Light Optima Superior Standard Optima Hi Yield Kanzaki Specialty Papers USA Voice 888 526 9254 P 300 Light 20 Cummings St Fax 413 731 8864 P 310 Standard Ware MA 01082 2002 P 350 Standard P 354 Standard P 390 Standard TO 260 Standard TO 381L Standard Jujo Thermal LTD Voice 358 2 8393 2900 AF50KS E3 Standard P O Box 92 FIN 27501 Fax 358 2 3893 2419 AP62KS E3 Standard Kauttua Finland OJI Paper Company Ltd Voice 81 3 5550 3076 KF 60 Sta
32. tly Thermal printhead is dirty Variations in paper Check that the paper is loaded properly Use recommended thermal receipt paper See note below Increase print density in Set Hardware Options of printer Configuration Menu to 110 or 120 as needed Chapter 3 Setting up the printer Load or change the receipt paper See page 12 Chapter 5 Paper and Supplies Ordering thermal paper See page 29 Contact your authorized service representative or refer to Chaper 4 Using the Printer Configuring the printer USE CAUTION when changing settings See page 23 Vertical column of print is missing This indicates a serious condition with the printer electronics Stop using the printer Contact your authorized service representative One side of receipt is missing This indicates a serious condition with the printer electronics Stop using the printer Contact your authorized service representative Note If paper has been used which is not on the CognitiveTPG recommend paper list resulting in a dirty printhead the printhead may require cleaning prior to switching back to CognitiveTPG recommended paper See Chapter 5 for a list If non recommended paper is used over an extended period attempting to clean the printhead will have little effect on print quality Do not try to clean within the printer except as noted in the A798 Service Guide Chapter 4 Cleaning and Maintenance
33. top using the printer Chapter 3 Setting up the Printer Load or change the receipt paper See page 12 Contact your authorized service representative Chapter 3 Setting up the Printer Load or change the receipt paper See page 12 Contact your authorized service representative Printer beeps two tone low frequency high frequency Printer has been turned on and is ready to operate No action is required Printer beeps and flashes green LED in various combinations 11 2012 These all indicate serious conditions Stop using the printer A798 UG00001 Rev D Contact your authorized service representative A798 Thermal Receipt Printer User Guide 26 Chapter 4 Using the Printer Printing issues Condition Colored stripe on the receipt Possible Causes Paper is low What to Do Change the paper Where to Go Chapter 3 Setting up the printer Load or change the receipt paper See page 12 Receipt does not come out all the way Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Printer starts to print but stops while the receipt is being printed Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Receipt is not cut Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Print is light or spotty Paper roll loaded incorrec
34. v D 11 2012 Chapter 3 Setting up the Printer 11 Chapter 3 Setting up the Printer Unpack the printer Check the packing list Save the packing materials in case you need to repack the printer for shipping or storage Before installation check that all the items on this list have been shipped printers shipped in bulk may not include all these items e Printer enclosed in a plastic bag with foam pack e Test printout in paper compartment e Setup Guide and CD e Power supply with cable and cord if ordered e Printer host communication cable if ordered To report any missing items or shipping related problems contact your representative or call CognitiveTPG customer service at 877 209 0156 Setup Guide and CD in Plastic Bag Communication Cable Optional A798 A799 Printer in plastic bag Power Supply with Cable and Cord Optional Cardboard Accessory Sleeve Cardboard Printer Sleeve 11 2012 A798 UG00001 Rev D A798 Thermal Receipt Printer User Guide 12 Chapter 3 Setting up the Printer Load or change the receipt paper Caution You must use qualified paper rolls with CognitiveTPG printers The list of qualified paper is in Chapter 5 go to our website www CognitiveTPG com for an updated list Using unqualified paper may void the warranty You will later use the same procedure to change the receipt paper as you will to load it during installation The minor difference is noted in the
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