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FDOT District 1 RTMC SOG - Traffic Incident Management

1. Select the level of the problem Telvent Farradyne Page 129 Revised 6 2 08 W Microsoft Access SEE 7 Eile Edit View Insert Format Records Tools Window Help Type a question for help H San he Ohm Oe Ae ee ee E A AN o 37 08 EREPORTED TO v YB ZU A od LA reden BZ Design jig New X lt Objects Name Tables Te SELECT E Pata SELECT S SLAE TMS v SELECT n Select S LEVEL OF PROBLEM REPORTED TO DISPATCHED DATE 2007 DISPATCHED TIME ARRIVAL DATE ARRIVAL TIME DEPARTURE DATE DEPARTURE TIME REPAIR DATE REPAIR TIME lll Record DD II of 25 Select the field engineer that the problem was reported to E Microsoft Access DmK i gile Edit Yiew Insert Format Records Tools Window Help Type a question for help A SAR Me RE M ae AE AE E eA AN L CO ARRIVALDATE BI Un Z A de i Dai uipment Issue Database gt LA preview Z Design ig New Ze Objects Name E Tables CING SYSTEM Create report H CE dito Numb a SELECT x 3 DAY IMS TRAJ prop pr SELECT a ELUA TMS L t EI G IMS MAINTENAJ Mana SELECT vil REPORTED TO ee e IMS TRACKING EI EI DISPATCHED DATE DISPATCHED TIME ta Pages ARRIVAL DATE ARRIVAL TIME D Monos DEPARTURE DATE P DEPARTURE TIME DE A Modules REPAIR DATE IR REPAIR TIME IR COMPLETE EEN Gi IR SELECT eeng TOTAL TIME WO Ga Favorites
2. qe H orsmor a H 101 eleda 2 H e fa D a ES COPY Fax if ar 1 ei E BEET E FDOT CORR b H r Eels Ges Ge Ges cos E LLL CONTROL ROOM CORR MUA mm ares CONTROLROOM ups cRU it a ii bp f THs E P a NW D ITS FIBER ii R es CH Ii K a a Jp I H H FHP DISPATCH FHP CAD it p D D H lial K ii D D Li 6 ki it D D age LJ 2 3 MEDIA PATCH Col 4 6 Plumbing Layout Plan views of the RTMC with layers to include office layout electrical HVAC and plumbing are located in the File Records Room 1082 4 7 Fire Suppression The RTMC building is equipped with a fire suppression system The fire suppression system is electrically nonconductive safe to use by humans and non damaging to sensitive electronic equipment Fire protection requirements were analyzed utilizing NFPA requirements and it was determined that it is more effective to protect the solid state equipment from fire damage with inert gas versus sprinkling systems A complete grounding system is provided in the RTMC building to assure a positive ground for data and communication systems Lightning and surge protection is also provided to maximize the protection of the solid state equipment and personnel safety If you smell smoke contact the FDOT RTMC Manager and the RTMC Operations Manager or their designee If you see smoke pull the fire alarm and contact the FDOT RTMC Manager and
3. Record LG E _ Form View _ E Ss T T R HUH The Dispatch Date and Dispatched Time will be filled automatically with the current date and time Enter the date the field engineer arrived to the device to work on it Telvent Farradyne Page 130 Revised 6 2 08 H Microsoft Access Ce Type a question for help d 2 ARRIVAL maen B Z r ET de ee E IMS MAINTENANCE TRACKING SYSTEM ITMS ATLAS MAINTENANCE TRACKING SYSTEM pg EQUIPMENT TYPE pEropTEp pe SELECT CENTER US BTS DN SELECT A REPORTED TO DISPATCHED DATE DISPATCHED TIME ARRIVAL DATE P ARRIVAL TIME i DEPARTURE DATE D DEPARTURE TIME x REPAIR DATE D REPAIR TIME SR COMPLETE POPE R ISELECT eg TOTAL TIME i J MALFUNCTION DE oO Record UOLT 25 gt D gt of 25 Enter the time the field engineer arrived to the device to work on it Enter the date the field engineer left the device after attempting to work on it in the Departure Date field Enter the time the field engineer left the device after attempting to work on it in the Departure Time field If the device was successfully repaired enter the Date the field engineer repaired the device Enter the time the field engineer successfully completed the repair to the device Telvent Farradyne Page 131 Revised 6 2 08 Microsoft Access PS IMS MAINTENANCE TRACKING SYSTEM MS ATLAS MAINTENANCE CKING SYSTEM BIS lr
4. FDOT D1 ITS Senior Project Manager Mark Roberts 863 519 2591 RTMC Contract Manager Aaron Parets 954 292 0681 954 714 9227 RTMC Operations Advisor Kevin Toth ID 159 507527 1 561 662 8799 561 682 3353 RTMC Operations Manager John Scarpellino ID 158 24 35231 561 433 3425 954 214 9629 RTMC Operations Supervisor Shift Supervisor 1 AM Shift Supervisor 2 PM Shift Supervisor 3 Midnight Shift Supervisor 4 PM Midnight Shift Supervisor 5 Part Time Full Time Operator 1 Full Time Operator 2 Full Time Operator 3 Telvent Farradyne Page 151 Revised 6 2 08 Title Name Home Phone Cell Phone Work Other Contact Full Time Operator 4 Full Time Operator 5 Part Time Operator 1 Part Time Operator 2 Part Time Temporary Operator 1 Part Time Temporary Operator 2 RTMC Administrative Assistant RTMC Office Manager Telvent Administrative Assistant Sylvia Myint 305 331 4144 954 714 2381 Telvent Assistant Administrative Assistant Mark Bryan N A N A 954 714 8081 RTMC Telvent Systems Engineer David Alladin N A 240 506 0760 301 816 1841 RTMC IT Manager Jesus Martinez 210 684 5111 RTMC IT Technician Hector Iruegas FDOT D1 PIO Collier Lee amp Charlotte Co
5. Telvent Farradyne Page 120 Revised 6 2 08 12 4 2 Webs ie Screenshot anpe e ch a temus P EST PETTO EE SITT 1 d e Ef 2At les eed D An ben fern ren Bes wie wem PA SECH CC D AU eben A s Ai De SEA FOOT Beie CR keng si ask H A d HIEN Telvent Farradyne Page 121 Revised 6 2 08 12 5 Operations Reports Weekly monthly quarterly and yearly operations reports are created and submitted to FDOT These reports contain a variety of RTMC operational information and activities Descriptions of these reports and the activities necessary for data collection are given throughout this section 12 5 1 Weekly Operations Report 12 5 2 Monthly Operations Report 12 5 3 Quarterly Operations Report 12 5 4 Yearly Operations Report 12 5 5 Information Accumulation for All Operations Reports Telvent Farradyne Page 122 Revised 6 2 08 12 5 6 Accident Investigation Sites Report Accident Investigation Sites AIS are currently being constructed as part of the I 75 widening project These AIS are improved areas that are located on the state right of way near the freeway mainline They are specifically designed to provide a temporary relocation point off the freeway mainline for motorists with partially disabled or wrecked vehicles accidents law enforcement fire rescue Road Ranger motorist assists and other public service vehicles Please refer to the Accide
6. Telvent Farradyne Page 86 Revised 6 2 08 9 22 4 Surveillance Video Recording System The building surveillance CCTV images are recorded by a digital video recording system The hard drive of the recording system is sized such that images can be stored for a minimum length of 14 days The system provides operator definable live filters to record and trigger alarm events when the light level changes motion is detected a perimeter is crossed or an object of a specific size and speed moving in a specified direction is detected The system provides operator definable filters to search the image database for light changes motion and perimeter violations objects of a specific size and speed moving in a specified direction as well as camera date time and filter settings then display a list of matching video segments The system provides for simultaneous recording playback transmitting database searching and archiving The system is capable of displaying up to 16 cameras during playback mode with or without text Recorded All display features shall be available from an on screen interface The digital video recorders are located in the FDOT Equipment Room 1100 9 22 5 Surveillance Communication Requirements The video surveillance system operates on a standard TCP IP network The system provides for network operation with an optional manufacturer specific software application or through a standard web browser The system also prov
7. Internet access and e mail accounts are provided to the staff but this access is for business use only This software will not be used to surf the internet play games or be used in any other inappropriate manner SWIFT SunGuide Center management will monitor these accounts and activities regularly Inappropriate uses of the SWIFT SunGuide Center communications system include but are not limited to the following o Accessing viewing transmitting or storing obscene or other inappropriate material such as pornography or e mail chain letters o Engaging in unlawful or unethical communication including communication that is defamatory obscene harassing or gambling o Use of passwords to gain access to another users information without proper authorization o Knowingly introducing a computer virus or worm o Developing or using programs which attempt to bypass system security mechanisms or to obtain unauthorized access to system resources or to interfere or disrupt system users or resources o Excessive personal use of the SWIFT SunGuide Center communications systems Telvent Farradyne Page 101 Revised 6 2 08 o Downloading files listening to music watching movies watching TV and playing games Unauthorized screen savers or wallpapers o Use of any resource which will interfere with the timely performance of normal work duties reduce public confidence or cast disrespect or adverse reflection upon the SWIFT SunGuide Center o Sup
8. Schedule flexibility is one of the benefits of working in a 24 7 365 operation If an employee has an appointment or engagement during a scheduled shift they have the option to make arrangements with another operator to swap shifts Once two operators agree on the shift swap a Shift Swap Request Form must be completed and approved by the RTMC Operations Supervisor or the RTMC Operations Manager A sample of this blank form is given below Telvent Farradyne Page 75 Revised 6 2 08 Shift Swap Request Form 1 Operator Requesting the Shift Swap 2 Operator Agreeing to the Shift Swap 3 Shift Swap Shift Giving Up Datei Time Range Shift Taking Date Time Range 4 Signature of Operator Requesting Time Off Date 5 Signature of Operator Requesting Time Off Date 6 Signature of Supervisor Date Comments 9 9 Unplanned Leave Unplanned leave is defined as a period of unscheduled absence resulting from unforeseen circumstances including personal illness injury medical quarantine and family emergency Employees unable to report as assigned due to illness injury or other special circumstances shall notify the RTMC Operations Supervisor at least 8 hours before the start of the work shift if possible In the event the RTMC Operations Supervisor is not available the next available supervisor will be notified Voice mail and e mail messages will not substitute for direct contact A minimum of 2 hours notice shou
9. will not either on my own behalf or on behalf of any other person or entity solicit orders from any entity which was a customer of the company during my employment for any products software or systems similar to those sold or licensed by the company yI Termination of Employment agree that upon termination of my employment with Telvent USA Inc will leave with the company all software drawings manuals letters memos notes notebooks reports and any other materials including all copies of such materials that are in my possession relating to confidential information or the business of the company except as may have been revealed in generally available publications agree that the terms of this agreement shall survive the term of my employment by the company and that will disclose the existence and terms of this agreement to any future employer s or other persons from whom may be compensated either directly or indirectly or with any other entity with whom may become affiliated Vil Acknowledgment acknowledge that have read this agreement and understand my obligations and agree to abide by all its terms which shall survive the termination of my employment with Telvent USA Inc and shall be binding on my heirs legal representative and assigns Signed Accepted By Employee Signature Date Title Telvent USA Inc 3 0f3 Telvent Farradyne Page 57 Revised 6 2 08 The Information Security P
10. Examples of Duties o Accept personal responsibility of all work output from the RTMC o Monitor traffic status special events scheduled events active events and incident fault status by utilizing CCTV cameras Road Ranger reports FHP reports internal systems GUI display detector data etc o Manage events and congestion using the SunGuide software system and its devices This includes electronic systems such as the website server and incident detection algorithms as well as field equipment such as vehicle detection stations CCTV cameras DMS etc o Facilitate incident management which includes but is not limited to detection verification response notification DMS activation and incident reporting These steps must be processed through to completion o Constantly monitor all active traffic events and abandoned vehicles that occur during the shift and ensure that the information is entered correctly into SunGuide o Dispatch Road Rangers to motorists events and other activities that require their assistance in a timely and efficient manner Log all activities into the SunGuide database and ensure the quality of information is complete and concise o Detect confirm and track equipment failures that affect control room equipment such as the central system computers CCTV monitors and large screen display units as well as RTMC system field equipment such as CCTV cameras VDS and DMS o Coordination with other operations staff wi
11. FDOT District 1 Southwest Interagency Facility for Transportation SWIFT SunGuide Center Standard Operating Guidelines Prepared by Telvent Farradyne Telvent Farradyne Page i Revised June 2 2008 Table of Contents 1 Standard Operating Guidelines Document OvervieW ssssssssesssssessrrrrnnrnssssrrrnrrnnnentee 1 1 1 Usage Guidelines for Supplementary Manuals snnnsonenneeennneeeseerrnserrnnerenresserrrnnee 1 LS Manual Updates e eninin EEee Eege AE AE 3 2 SWIFT SunGuide Center Location ENEE 4 3 Agencies Collocated in the SWIFT SunGuide Center 5 Sol EDOT District see cece silastic teri al dee 5 3 2 RTMC Operations Team Members AAA 5 3 2 1 Telvent Farrag VE 5 3 2 2 Southwest Research Institute 6 3 2 3 MVP Marketing amp Public Affairs gege kee deeg gd DEA Eege 6 3 2 4 Global 5 KEREN 7 3 3 FHP e ee DEE 8 3 4 FHP Regional Communications Center amp Dispatch Troopt 10 3 5 Motor Carrier amp Compliance Office 11 4 RTMC Building Tay OME ENEE 13 ET RIMG View from the SOU sala cesses Sege EEEE ENEE CH 13 42 VDC Site Pla WEE 13 4 3 RTMC Floor Plan Lower evel giccctccthtactscchotideuicind Qaaleadsnadieteinn de 14 AA RTMC Floor Plan Upper Level AANEREN 14 4 5 RTMC Control Fees ease eaten Eed e EE 15 Se e uge le e EA YOUN EE 15 Af EG SUPPLOSSIOMN eier ege Kee eege ee aere 15 4 8 Power EI eege EE Ae 16 4 9 Generator a sic acute ct i irate dE 16 4 10 Electrical Power
12. My Telephones displays the Telephone Extensions ordered by Surnames those included in the file My Telephones On screen are shown Surnames Name Telephone Telephone Extension Mobile Telephone Mobile Extension and Company Telvent Farradyne Page 146 Revised 6 2 08 O Surnames displays the Telephone Extensions ordered by Surnames On screen are shown Surnames Name Telephone Telephone Extension Mobile Telephone Mobile Extension and Company Companies displays the Telephone Extensions categorized by Company and Department ordered by Surnames On screen are shown Surnames Name Telephone Extension Mobile Extension and Workplace Workplace displays the Telephone Extensions categorized by Workplace and ordered by Surnames On screen are shown Workplace Surnames Name Telephone Telephone Extension Mobile Telephone and Mobile Extension Company s Data displays the Data of the Companies categorized by Company and ordered by Workplace On screen are shown Workplace Telephone Fax and E mail Labels allow to print the companies data in a label In the option Administrator the existing views are O Surnames displays the Telephone Extensions ordered by pending Surnames and definitive On screen are shown Surnames LN Name Gesper Name State Telephone Telephone Extension Mobile Extension and Company Pending Enrolments shows the Telephone Extensions ordered by Surnames pending to pass to a definiti
13. family leave or other paid employment benefit plans or policies for any part of the 12 weeks of leave to which the employee may be entitled under the policy Please note that under the FMLA an employer may require an employee to substitute such paid leave for any part of the 12 week period An employee must provide at least 30 days advance notice before FMLA leave is to begin if the need for the leave is foreseeable based on an expected birth placement for adoption or foster care or planned medical treatment for a serious health condition of the employee or family member The employee should complete the FMLA Request for Leave and submit to Strategic Resource Development Should the circumstances for the leave request become a medical emergency you should provide at least verbal notice indicating your need for FMLA qualifying leave Family Care Leave A family care leave is a leave for the reason of o The birth of a child of the employee o The placement of a child with an employee in connection with the adoption or state approved foster care of the child by the employee o The serious health condition of a child parent or spouse For purposes of this policy child means a biological adopted or foster child a stepchild a legal ward or a child of a person standing in loco parentis who is either under 18 years old or a dependent adult Parent means a biological foster or adoptive parent a stepparent a legal guardian or a person st
14. Center o Dynamic Message Sign SOP Contains the policies and procedures governing the activation of the SWIFT SunGuide Center Dynamic Message Signs DMS The DMS message matrix will also be included in this document o SWIFT SunGuide Center Training Manual Provides the purpose plan and chronology for the 2 4 week training program offered to all new SWIFT SunGuide Center operators and employees Telvent Farradyne Page 1 Revised 6 2 08 o TIM Team Manuals These two manuals contain the contact information and interagency procedures for incident responding agencies in Collier Lee and Charlotte Sarasota Manatee Counties o Local TMC Manuals The operations manuals for each TMC whose coverage area borders FDOT District 1 o SunGuide Software Manuals The manual s that describe the SunGuide software and give instructions on its use and functionality o 511 Operations Manuals The manuals for operating the local and statewide 511 systems o Road Ranger Operations Manuals The manual governing the operation of the FDOT District 1 Road Ranger program o Radio Console Users Manual Manual containing the design functionality and instructions on the use of the radio console equipment o FHP Communications Center Manuals The manuals for operating the FHP communications center o Local 911 Center Manuals The manuals for operating the local 911 call centers o Traffic Management Operation
15. Collier Area Transit Closed Circuit Television Changeable Message Sign Channel Service Unit FDOT District 1 Collier Lee Charlotte Sarasota and Manatee Counties FDOT District 2 Alachua Baker Bradford Clay Columbia Dixie Duval Gilchrist Hamilton Lafayette Levy Madison Nassau Putnam St Johns Suwannee Taylor and Union Counties FDOT District 3 Bay Calhoun Escambia Franklin Gadsden Gulf Holmes Jackson Jefferson Leon Liberty Okaloosa Santa Rosa Wakulla Walton and Washington Counties FDOT District 4 Broward Palm Beach Martin St Lucie Indian River Counties FDOT District 5 Brevard Flagler Lake Marion Orange Osceola Seminole Sumter and Volusia Counties FDOT District 6 Miami Dade and Monroe Counties FDOT District 7 Citrus Hernando Hillsborough Pasco and Pinellas Counties Department of Environmental Protection Department of Homeland Security Dynamic Message Signs Digital Service Unit Employee Assistance Program Emergency Medical Service Emergency Operations Center Federal Communications Commission Florida Department of Law Enforcement Florida Department of Transportation Florida Highway Patrol Family Medical Leave Act Florida Power and Light Florida s Uniform Statewide Integrated Operations Network Fish and Wildlife Commission Graphical User Interface Highway Advisory Radio Hazardous Materials Health Insurance Portability and Accountability A
16. ITS device and Embarq equipment history may be accessed through this system and will be reported daily in the Field Equipment and Internal System Status Report A hard copy of the network map communications systems diagrams and connectivity charts can be found on file with the RTMC Operations Manager and is also stored in the RTMC control room with the other reference materials 4 13 Voice Communications System The voice communications system consists of several devices and methods of utilization The system consists of the telephones located in the building digital network fax machines using analog lines cellular telephones and Road Ranger radios All communication devices except the cellular telephones are maintained by FDOT but the RTMC Operations Manager should remain the point of contact The telephones and the telephone switch have a maintenance contract with Siemens The FHP RCC telephones are under a 24 hour maintenance contract with Siemens because of the critical nature of their operation 4 14 Network Communications Block diagrams of local area networks and wide area networks can be found on file with the RTMC Operations Manager and is also stored in the RTMC control room with the other reference materials The RTMC IT Manager and RTMC IT Technician maintain the computer network communications including e mail and Internet service For Telvent Farradyne computer related issues call the Help Desk number listed
17. If multiple requests are submitted at the same time they will be authorized in the following order amount of vacation time left job title and highest last four digits of social security number Telvent Farradyne Page 74 Revised 6 2 08 Calling in sick for any day off that was denied will result in disciplinary action Refer to the Unplanned Leave section of this document for further details TEUENT Created June 2 2006 Vacation Request Telvent Farradyne Name Employee No Cost Center Hire Date This form must be completed for all vacation requests Please forward to SRD once authorized Our vacation year runs from January 1 to December 31 Vacation entitlement is based on length of employment as of December 31 of the prioryear as follows Employment Duration Vacation Days 0 5 years 15 days 5 15 years 20 days 15 years or more 25 days Dates requested From To Total No of days Last day of work before vacation leave A Carryover vacation from last year B Vacation entitlement for this year C Total vacation entitlement D Total vacation days taken this year including this request E Vacation days remaining for this year after this request Please print this form before completing the remaining fields by hand Requestor s Signature Date Supervisor s Approval Date SRD Confirmaton Date 9 8 Shift Swapping with Other Staff Members
18. The Update Error List form requires a Category to be selected before entering a new Error Type The items can not be deleted from these forms Each item to be displayed in the RTMC Operator Error Data Entry form must be Telvent Farradyne Page 142 Revised 6 2 08 set to active The RTMC Operations Supervisor shall print weekly and monthly reports and will review the quantity and nature of the errors with the RTMC Shift Supervisors RTMC Operations Manager and FDOT RTMC Project Manager EE UpdateOperatorListForm Form A Bix E UpdateCategoryListForm Form 4 el E UpdstetrrortistForm Form 4 EK E UpdateShiftListForm Form Update Error List Update Shift List Update Operator List Update Error Category List 12 11 5 Phase A Correction Most of the data entry errors are correctable They can be corrected by using the Audit menu item located in SunGuide Software and by reopening events to correct the data The following is a list of errors that are correctable and the utility used to correct the error Data Entry o Event Type Reopening of event County Reopening of event location Audit Vehicle Information Audit Lane Blockage Audit Injury Reopening of event HAZMAT Fire Rollover Reopening of event FHP Incident Number Reopening of event Connecting Primary Secondary Incidents Reopening of event CCTV Reopening of event Road Ranger Dispatch Time Audit Incorrect Use of Void Audit Status at Eve
19. o Perform administrative tasks such as staffing and human resource employee relation issues o Responsible for the yearly performance reviews of the RTMC Operations Supervisor RTMC Office Manager and RTMC Administrative Assistant o Manage the RTMC operational budget Document expenditures o Monitors and enforces quality assurance for Freeway Incident Management Service Patrol and ATIS functions of the RTMC Examples include Road Ranger driver performance and communications the recommendation of altered Road Ranger shift change procedures etc o Serves as the liaison with the FDOT PIO and construction division regarding roadway construction maintenance updates special events etc o Serves as the liaison between District 4 6 7 5 and the Florida s Turnpike in creating policies for coordinated responses to a major incidents o All other tasks assigned by FDOT Organizational Relationships The RTMC Operations Manager reports directly to the RTMC Contract Manager Knowledge Skills and Abilities Knowledge of ITS and traffic engineering principles Skilled in leadership and interpersonal relationships Knowledge of key management concepts Ability to clearly communicate technical information in layman s terms Ability and willingness to work alternate work schedules and be on call 24 hours day Skilled in the use of Windows operating system and grogram applications Ability to write technical reports and correspondence Ability to c
20. the RTMC Operations Manager or their designee If you see fire pull the fire alarm and contact the FDOT RTMC Manager and the RTMC Operations Manager or their designee It is especially important for these individuals to be contacted because they will be the emergency Telvent Farradyne Page 15 Revised 6 2 08 contacts for all fire emergencies they will need to supply 911 with relevant information when contacted and they will need to verify that all RTMC personnel have evacuated and are safe Once the fire alarm is pulled a call to the monitoring company is automatically placed The monitoring company will call 911 and the RTMC emergency contact to verify the situation If it can be accomplished safely and time allows the RTMC Operations Manager and the FDOT RTMC Manager will check all the FDOT and shared rooms throughout the building to ensure that all RTMC personnel have evacuated after the fire alarm is pulled A detailed evacuation plan and searching assignments for all areas in the SWIFT SunGuide Center will be developed to better facilitate the safe evacuation of RTMC personnel 4 8 Power Source Location The RTMC Operations Manager and the SWIFT SunGuide Center Facilities Manager must be contacted whenever there is a problem with the electrical control panel or cutoff switch The RTMC Operations Manager will be responsible for notifying the FDOT RTMC Manager All issues and telephone calls must be logged into the Incoming
21. video feeds This task can be accomplished by using the appropriate function in the SunGuide software Once zooming in is no longer necessary the RTMC operator must return the camera back to a less specific view to continue monitoring traffic conditions and un restrict the CCTV camera image which is blocked from the external video feeds Please refer to the Restricting Camera Images section of the RTMC Strategic Operations Plan document for more specific details on restricting and un restricting camera images on external video feeds 9 40 2 Video Recording The RTMC does not have the ability to record CCTV camera images as part of the normal SWIFT SunGuide Center procedures The CCTV camera images will never be recorded 9 40 3 Release of Personal Information to Police Services The RTMC Operations Manager must be notified preferably by telephone of any request for the release of personal information by any police department These requests may be time sensitive therefore e mail should not be used unless it is accessible from the RTMC Operations Manager s cell phone RTMC operations and FHP are collocated in the control room so FHP dispatch will be privy to much of the sensitive information available to the operations staff These details may be verbally shared with the FHP dispatch staff as part of normal operations Specific requests however must still be communicated to the RTMC Operations Manager Police department requests
22. 6 05 30 2007 _ 361317 95 S At Exit 14 MIAMI GARDENS DR South District 6 05 30 2007 361634 95 S Beyond Exit 14 MIAMI GARDENS DR South District 6 05 31 2007 595 E Ramp to Florida Turnpike East Turnpike 05 14 2007 355747 95 N Beyond Exit 45 GLADES RD North ITMS 05 13 2007 356947 95 N Before Exit 56 WOOLBRIGHT RD ITMS 05 17 2007 95 N At Exit 50 CONGRESS AVE MMS 05 19 2007 3 03 37 0 18 00 schlech Lech sch schlech Notes 0 Denotes average duration for all DMS used for the particular event from the time DMS was activated to the time DMS was blanked Product of the multiplication of DMS Duration times DMS Signs Activated Telvent Farradyne Page 114 Revised 6 2 08 Sample graphs showing the number of incidents and DMS messages activated from all of the participating SEFRTOC agencies in 2006 is given below 90 80 70 60 50 40 Number of Incidents 30 20 10 42 SEFRTOC Interagency Incidents B e Jan 06 Feb 06 Mar 06 Apr 06 May 06 Jun 06 Jul 06 Aug 06 SEFRTOC Interagency DMS Activations Sep 06 Oct 06 Nov 06 Dec 06 700 600 400 300 Number of DMS Activated 200 100 Jan 06 Feb 06 Mar 06 Apr 06 May 06 Jun 06 Jul 06 Aug 06 Sep 06 Oct 06 Nov 06 Dec 06 Telvent Farradyne Page 115 Revised 6 2 08 12 2 511 QA Q
23. Accessible by FDOT suite FDOT FHP District suite and impound FHP District personnel vehicle parking MCCO suite MCCO personnel Control room FDOT FHP Dispatch and authorized FHP District and MCCO personnel FDOT equipment rooms Authorized FDOT personnel e g system administrator FHP radio and Authorized FHP personnel CAD server room Lobby stress reduction room and FDOT FHP District Dispatch and employee parking MCCO personnel 9 21 2 Proximity Card Readers A total of 39 proximity card readers are installed at designated locations throughout the RTMC building To provide additional security a combination of lock and key and ID proximity card will be necessary to access the FHP District and MCCO Armory and Evidence Rooms 9 21 3 Proximity Cards The card access control system enrollment of each SWIFT SunGuide Center employee is performed by use of a software application provided by the vendor Initially the enrollment of all RTMC personnel will be handled by the RTMC Design Build firm Miller Electric After the RTMC is operational FHP District FHP Dispatch and MCCO will be able to request access to the proximity card work station in Room 1099 from FDOT and conduct the card assignment tasks for their own employees The proximity cards will have a standard layout Included in this layout will be employee photographs The camera for taking employee photographs is located in the same location as the card access control syste
24. CALLS FOR THAT DAY REMEMBER DO NOT INCLUDE THE 1 ROW ITISA HEADER AND DOES NOT NEED TO BE INCLUDED IN THE TOTAL FOR THE DAY 3 Make sure all cells are highlighted 4 To get RR MOTORIST ASSISTS e Sort by PROBLEM 1 Delete Problem 18 27 and 29 The number of logs left will be the total for RR Motorist Assists DO NOT CLOSE OUT OF SPREADSHEET UNTIL THE LAST STEP 5 To Get ASSISTS INITIATED BY R R e Sort by Caller count total number of road ranger calls and that will be the of Assists Initiated by R R 6 To get NUMBER OF ROAD RANGER SERVICE PATROL INCOMPLETE CALLS e Sort by ROAD RANGER LEFT SCENE W O NOTIFYING RTMC The calls at the BOTTOM with TRUE in their field are the of Road Ranger incomplete calls 7 To get a RESPONSE TIME IN MINUTES e Sort by DISPATCH This will give you all the calls the Road Ranger was dispatched to e Select the entire column AA Right click and select Format Cells Under Category select Custom Then select h mm and click OK Scroll across after selecting the first row with data in the DISPATCH field Click on the cell in the 1 blank column on that row Enter formula 2 COLUMN AND ROW NUMBER MINUS 7 COLUMN AND SAME ROW NUMBER o EX F57 E57 o This will subtract the Dispatch Time from the Arrival Time in each row o Hand Calculate and enter the difference between the DISPATCH time and the ARRIVAL time in the cells that display VALUE in the AA column Th
25. Check driving abstract Confirm accreditation Verify employment history Assess education history Avoid safety risks arising as a result of impairment of ability to carry out safety sensitive job functions or it is relevent in the investigation of a safety related incident Avoid safety risks arising as a result of impairment of ability to carry out safety sensitive job functions or it is relevent in the investigation of a safety related incident Meet job requirements Under review Level 1 Position X X X Level 2 Position X X X Level 3 Position X Telvent Farradyne Page 53 Revised 6 2 08 Drug and Alcohol Policy While on the premises of our Company and while conducting business related activities off the premises of our Company an employee may not use possess distribute sell or be under the influence of alcohol or illegal drugs If the employee is participating in a company function or conducting business in a social environment that is serving alcohol they need to use good judgment if they need to conduct job functions after this event If a level one employee is returning to a job function they should not consume alcoholic beverages However it is recognized that an absolute prohibition is not always realistic and at the very least employees must restrict their intake so it does not impair their ability to perform their job The Company recommends that you have a designated driver if you have cons
26. Contract operation employees FHP District Troop F FHP Regional Communications Center Dispatch and MCCO personnel are collocated at the SWIFT SunGuide Center These agencies will work together to successfully cohabitate and achieve the goals stated in this document 3 1 FDOT District 1 The FDOT mission is to provide a safe transportation system that ensures the mobility of people and goods enhances economic prosperity and preserves the quality of our environment and community The FDOT District 1 SWIFT SunGuide Center is part of this department whose goal is to provide support and expertise in the application of traffic engineering principals and practices to improve safety and mobility The FDOT District 1 RTMC Operations Points of Contact are in order FDOT RTMC and Contract Manager Carlos Bonilla Office 239 461 4338 Mobile 863 797 6613 E mail carlosf bonilla dot state fl us ITS Project Manager Katherine Duvall Office 863 519 2726 Fax 863 534 0915 E mail katherine duvall dot state fl us ITS Program Manager Chris Birosak Office 863 519 2507 Fax 863 534 0915 E mail chris birosak dot state fl us ITS Senior Project Manager Mark Roberts Office 863 519 2591 Fax 863 534 0915 E mail mark roberts dot state fl us 3 2 RTMC Operations Team Members The RTMC operations team is composed of Telvent Farradyne Southwest Research Institute SwRI and M Victoria Pennington Marketing and Public Aff
27. Error Category List Update Operator List Update Error List Update Operator Shift List Enter RTMC Operator Error Data The RTMC Operator Error Data Entry form provides an interface for entering and editing error data Please refer to the screen shot below For adding new errors 1 Select the month and date in the calendar and click in the Event box to set the date and enter the SunGuide Software Event Number 2 Select an operator from the pull down menu and click the Add Operator button The operators name will appear in the Event Operators list box Select all operators associated with the event even if they don t have any errors If an operator is incorrectly added then click on the operator s name in the Event Operators list box to highlight the operator and then click on the Remove Operator button 3 Select an operator from the Event Operators list box Select a Shift from the Shift pull down menu Select an error category from the Category pull down menu A list of errors will appear in the Error Types list box Select an error and click the Add Error button The Error Category Error Type and Shift ID will appear in the Operator Errors list box If an error is incorrectly added then click on the error in the Operator Errors list box and click the Remove Error button 4 If a comment
28. Includes ATIGABTITI ENEE 31 5 5 4 RTMC Operator IIl Lead Operator Includes ATI 33 55 5 RTPMG Shift SUDGWISON s2ca5 esalce ikem a dee dace 35 5 5 6 RING Operations Supervisor i s csrccscsescdieeioncessseeckmeademtarnaauethvedadilape dines 38 5 5 7 _ RIMC Operations Manager visi cotec siisess agsaltaeesdecdsedecetheesniacdlaessaasanaateninnss 40 5 6 RTMC Job Descriptions Project Personne 42 5 6 1 RTMC Contract AE ne EE 42 5 6 2 RTMG Ottice EENEG eieiei gees 44 GP REMESCH 45 5 6 4 RIMC Receptionist Clerical vc ccsccccpsachedstiscecaeesetsnercesscaieteadsseiacngdasccacde deniers 46 5 6 5 ECH Manager sn deeg eege eene 47 5 6 6 REMG IT TOCHIGI ANT sreda rete teenaa ara ae Eaa NAA ENAR ESEE GT 49 6 Background Checks Criminal History Checks amp Drug Screening 50 6 1 Telvent Farradyne Background Checks AAA 50 6 2 Telvent Farradyne Operational Security and Drug Protection Policy 51 6 3 Joint Task Force Background Checks nn 59 7 Employee Assistance Programm 22s wceciececacccyestaldec wockauerish ca tedviattancbsedsgedeneee eedeteh aanehces 62 8 Leaves Eege Eed Eiere ech 63 8 1 Family and Medical Leaves of Absence EMILIA 64 8 2 Short Terms Disability ET 64 8 3 Maternity Leave EE 65 8 4 Personal EE 65 8 5 ee ele le gn 66 8 6 Bereavement orrenak aea aeea anauia AKEE PaKa raaa pSti 66 8 7 KENE ee deed ege 66 8 8 Kee eege e a tay ent Sona ne puede EE EE 67 8 9 COUR Appearance seenen en aea e E thas
29. Manager and RTMC Contract Manager for day to day business matters within the RTMC Examples of Duties o Supplies administrative support services to the RTMC and assumes the role of an administrative liaison with internal and or external sources o Provides assistance to the FDOT RTMC Manager in managing complex budgetary personnel and purchasing functions by interpreting and implementing FDOT administrative policies and procedures o Performs routine office or clerical support tasks according to well established procedures Examples of work performed may include receiving logging in sorting and distributing mail preparing outgoing mail photocopying filing posting or proofing data or answering telephone calls and recorded messages o Work performed may also include composing routine correspondence preparing routine reports logging correspondence scheduling meetings or appointments arranging travel screening and directing incoming calls providing information maintaining files or transcribing dictation Prepares documents using Microsoft applications formats proofs and edits for errors Ensures the break room is properly stocked with supplies and is kept orderly Provides relief for the RTMC Receptionist Clerical in their absence All other tasks assigned by FDOT Oo oO Organizational Relationships The RTMC Administrative Assistant reports directly to the FDOT RTMC Manager Knowledge Skills and Abilities Knowledge of office and bu
30. Outgoing Contact MS Access database and the Field Equipment and Internal Systems MS Access database 4 9 Generator The RTMC building is equipped with Uninterruptible Power Supplies UPS and a building generator The UPS systems provide temporary power for one hour when the regular power supply from the utility company is not available The generator has a 10 000 gallon main tank and a secondary saddle tank uses on site diesel fuel and has the capacity to provide continuous power to the RTMC building for 96 hours The generator will provide power for the mission critical facilities which includes the control room equipment rooms their support utilities i e air conditioning and the critical circuits throughout the building during emergency operations The electrical generator and fuel storage for the building is located in the north east area of the facility near the garbage dumpsters and the east parking lot If the generator fails to activate the RTMC Operations Manager or the RTMC Operations Supervisor must be notified so steps can be taken to fix the problem The SWIFT SunGuide Center Facilities Manager is ultimately responsible for the maintenance and refueling of the generator The generator has a service log that lists all previously performed maintenance activities This service log provides useful information and is required to be present when inspected by the state Whenever an event with adequate pre warning threate
31. RTMC Operations Manager and dated Also all employees must submit their monthly time sheet electronically to the Strategic Resource Development employee responsible for the entry of the data into the Telvent system SICOP SICOP is an internal accounting tool used by Telvent to record time sheets and manage man power An e mail will be sent every month from the responsible SRD employee requesting this information A sample time sheet is shown below Telvent Farradyne Inc F x Email this file to TFL TIMESHEETB TELVENT ABENGOA COM Employee Name lohniScarpellina sr Click Here to Print First Pay Period on Aug 23 f Click Here to Print Second Pay Period Employee Number 5096 _ DE E E SICOP ID Number 000216 Pay Period Jul 21 through Aug 3 z Jul Jul 27 Jul 28 Jul 29 Jul 30 Jul 3t Jul t Aug 2 Aug 3 Aug Period 4 Aug 5 Aug 6 Aug 7 Aug 8 Aug 9 Aug 10 Aug Aug 12 Aug 13 Aug 14 Aug 15 Aug 16 Aug 17 Aug Period Mon Tue wed mmu Fri Sa Sun Mon Tue wed thu Fri Total f sa Sun Mon Tue wed Thu Fri Sat Sun Mon Tue wea Thu Fri Total Regular Hours S Overtime Hours Total S H EE Sinfo Order Name__ Sinfo Order Taske a a SN U gt SS eg Ja e e e e E e ee D z S a EE E E EE Administration 407002 Home Overtime H
32. Safety and Motor Vebicles a ee Division of Florida Highway Patrol any and all information that you may have coacecuing my work record we ee school record miliary record criminal record financial and credit status This informesion is to be used in Getermining my qualficetions and fitness to have access to equipment and facilines whick comprise the State INFORMATION ACCESS Law Enforcement Radio System of the Stas of Florida OMNI ZONE SD COMPUTER Thereby release you your crgenization or others from any liability or damage which may result from furnishing the information requested shove Yes No Yes No Agency Manager Yes No Applicant Segoe Date Dispatcher wi ww Address COMPUTER AIDED DISPATCH Super manager Yes No Yes No City Stars amp Ze Code Yes No Yes No AFFIDAVIT WW cw ey LEE e STATE OF ge el a COUNTY OF Access mutt De Obtained through Secerty Manager DNISISTO Manager or DMSISTO Regions personnel Before me personally appeared the said who said that be sbe executed ie above instrament of bis ber own free will and accord with full knowledge of the purpose therefore FCICINCIC HOST COMPUTER No access to mis system Las Enforcemem Use Orly Swora w and subscribed my presence the day of DIAL UP ACCESS My Commission Expires Specity system or location and leve cf access needed JTF Person ener Waiver Revised 11 603 Telvent Farradyne Page 61 Revised 6 2 08 7 Employee Assistance Program Telvent Far
33. Service Patrols System Malfunction Identification Media Coordination General Incident Management Corrective action and retraining steps are taken following any deficiency in the testing process All other tasks assigned by FDOT District 1 VVVVVVVV VV Organizational Relationships The RTMC Operator is the second tier in the operations staff organizational structure RTMC Operator employees report directly to an assigned RTMC Shift Supervisor Knowledge Skills and Abilities OI 0 0 GI Ability to understand ITS principles Skilled in interpersonal relationships Ability to work alone or in a group setting Ability to clearly communicate technical information in layman s terms Ability and willingness to work alternate work schedules and be on call 24 hours a day General computer knowledge Skilled in the use of Windows based applications Telvent Farradyne Page 29 Revised 6 2 08 o Ability to write reports o Ability to coordinate real time activities and priorities o Knowledge of communications and disseminating information via multiple communications devices Desirable Qualifications Education All operators must have graduated from an accredited high school or possess a high school equivalency certificate A college level education is desired but not required Qualifications All operators must have the ability to work in a high pressure environment The operator must be flexible for on call duty with short notice
34. Time Operator 5 Shift S e Call Out Accepted Declined Already School Vacati Date Last Other Decline Dates Call Number of Meester Sick Filled No Answer Working Work acatlon Declined Past 30 Days Order Declines fr SS a e queen gees eee GER E GEES a Shift Supervisor 1 N Shift Supervisor 2 Shift Supervisor 3 Shift Supervisor 4 ES Shift Supervisor 5 o ti e Call Out Accepted Declined Already School Date Last Other Decline Dates Call Number of ell i sick Filled Noa Answer Working Work Declined Past 30 Days Order Declines Operations Supervisor TC tt Telvent Farradyne Page 72 Revised 6 2 08 A sample schedule for the RTMC operations staff positions is given below DECEMBER 2007 JANUARY 2008 30th 31st 1st 2nd 3rd 4th 5th R Ops Ops Ops Ops 30th 31st 1st 2nd 3rd 4th 5th Operators Full Time Operator 1 ht hm Full Time Operator 2 i E Full Tim e Operator 3 Full Tim e Operator 4 Full Tim e Operator 5 Part Tim e Operators PT Operator 1 PT Operator 2 PT Temp Operator 1 PT Temp Operator 2 LEGEND 0530 1400 1330 2200 2130 0600 Vacation Sick Administrative and Special Projects Coverage Telvent Farradyne Page 73 Revised 6 2 08 9 5 Breaks and Lunch Employees are encouraged to take breaks and lunch during the course of their shift Breaks wi
35. aE aa aa T A aa ERA a TA EE Ea aE 67 8 10 TME Off e NY OU EE 67 8 11 Public Office Military Service Community Service Amateur Sports Arts 67 8 12 Military lan 67 8 13 EGQUGAMOIAN LAV Cie egenen Ce gees aus 68 9 Control Room Management cis csiececiets siesecicadacerestednacwdiad thee ode luelenneissteceapalscielesesaiiteeeen 70 9 1 Control Room Overview ss setepie cick SEENEN eege brant haawantedeeaeles 70 Or IOUS Of OPGrallOn EE 70 ee le DEE 70 GA SCNSOUING dE 70 95 Breaks and Luni EE 74 9 6 Smoking Policy iien e ee E E 74 9 7 Requests for June eeudee ENEE dE EES 74 9 8 Shift Swapping with Other Staff Members 75 9 9 Unplanned CA E 76 9 10 Working Past Scheduled SHittsy crcs dccdcntceen eege A n 77 9 11 Company EE EE 77 9 12 Time Sheet Tracking sinisini aaa SEENEN EE AE Ee 77 9 13 Shift Change Overlap PDrocedure 78 9 14 Shift Start Up Duties y e EE eA aea EA AA ELERES EARE EN 80 9 15 Professional Eeer ere Z 81 9 16 General ADDS EE 81 9 17 Dress Code EE 81 9 18 Uniform POliCY EE 82 Telvent Farradyne Page iii Revised 6 2 08 9 19 Panning rOCCGUre ss e eege EES 82 9 20 SWIFT SunGuide Center Security sec ccicecctcessceece cave ies tends Hueteeeeltace eater eee eee 82 9 21 SWIFT SunGuide Center Access Control System ss ssssssseeeesnnresserrnneerrrenesnee 83 EE WEE en EE 83 9 21 2 Proximity Card Readers syccatescectect cigietiansiauisoncetieeeckenehd ateonauaetaee anlage eae 84 9 21 3 e Eller E 84 9 21
36. affected Pregnant employees are eligible provided that completion of one year of company service precedes the commencement of the leave however provincial statutes take precedence where eligibility would be less service An employee must complete the Leave of Absence Request Form and obtain approval from the RTMC Operations Manager RTMC Contract Manager Strategic Resource Development and the executive Vice President at least 6 weeks in advance of the intended commencement of the Maternity Leave Forward the approved form and a medical certificate indicating the expected delivery date to Strategic Resource Development Employees must provide at least 4 weeks written notice of the intended date of return or notice of resignation An employee granted pregnancy leave shall return to the position held prior to the leave making no less than the earning and benefits when the leave started 8 4 Personal Leave Telvent Farradyne Page 65 Revised 6 2 08 Telvent Farradyne may provide an unpaid personal leave to permanent full time employees under special circumstances provided that such leaves do not significantly affect efficient company operations It is considered that the following are legitimate reasons for which a personal leave may be requested or granted o Health reasons accident or disability not covered by a compensation program Compassionate grounds death serious illness or difficulties in immediate family Civic duty Pers
37. and accurate Facilitate operations by guiding critical control room operation decisions developing special event response plans providing guidance during severe events and generating severe event response reports Coordinating control room activities by assisting in the management of responses to disasters and high profile special events accommodating the data needs of special agencies and third parties etc Responsible for the day to day monitoring and balancing of the control room activities providing direction and incentives among staff and developing a team atmosphere Develop ideas on how to implement system and operational improvements such as modifications in software hardware field equipment operations and coordination procedures etc to increase the efficiency of the control room operations Balance work loads of RTMC operations staff by instructing staff to assist others assigning reporting tasks during less busy times and ensuring that staff resources are being utilized effectively and efficiently Present operations staff with an understanding of their role in the overall context of transportation systems and provide them with incentives to perform day to day tasks Develop a training program guidelines and standards for the RTMC Operators to use and be tested on by using a graduated staffing structure Assist in conducting tours for external groups visiting the RTMC The tours may consist of information handouts slide show pre
38. and work in cooperation with other employees Some experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis The operator must be physically able to see read and hear to perform at the RTMC The Operator must have no specific safety health restrictions or limitations Telvent Farradyne Page 30 Revised 6 2 08 5 5 3 RTMC Operator II Includes ATIS 511 General Function The RTMC Operator positions are one of the highest profile positions in the RTMC since they are the eyes and ears or detection and management of all activities being handled by the RTMC All work is performed under direct to moderate supervision The RTMC Operator II position includes all operational and ATIS 511 RTMC Operator qualifications relationships duties and training Additionally the following skills must have been developed by the RTMC Operator II Examples of Duties In addition to the RTMC Operator Examples of Duties the RTMC Operator II is expected to perform the following job responsibilities o Willingness to assist less skilled operations staff o Willingness to accept more of a leadership role when working with less skilled operations staff o Establish proficiency with all RTMC hardware and software configurations o Conduct ongoing self evaluation and suggest additional training needed to improve performance o Ability to troubleshoot day to
39. at the workstations or in the control room Only bottled water in a container with a cap is permitted The SWIFT SunGuide Center manuals reference materials operational aids and operations equipment are to be kept in place and readily available at each workstation Any work related items that are normally stored in cabinets or drawers must be stored properly when not in use Storage lockers are provided to each operator so personal belongings can be stored while on duty These lockers are not lockable If you have a personal item that needs to be locked up please utilize the lockers in the Stress Reduction Room You must provide your own lock and must remove the lock when not in use All RTMC computers must display a Windows generated background desktop screen saver All personal bitmap images and pictures must be deleted removed from the workstation computers and replaced with a standard Windows display The RTMC utilizes a quad monitor setup at the operator workstations The followin configuration must be utilized on each screen at all times This approved setup may be 9 38 Coordination of the RTMC Cleaning Vendor All scheduled and non scheduled cleaning will occur as needed and will be coordinated through the FDOT RTMC Project Manager The operations staff will notify the RTMC Operations Manager and the FDOT RTMC Project Manager whenever non recurring cleaning is necessary or whenever there is a concern about the cleaning vendor
40. behavior that suggests an employee may be under the influence of alcohol or illegal drugs Although it is not management s job to diagnose personal problems management should encourage such employees to seek help and advise them about available resources for getting help Employees may utilize the Employee Assistance Program EAP that is in place for their confidential use They are expected to use this service if necessary to keep their employment and health in good standing Employees who become habitual abusers of the drug free workplace policy will be referred to the EAP and handled according to the Telvent Farradyne Human Resource Department procedures The RTMC Operations Manager is also available to assist employees at any time Telvent Farradyne Page 90 Revised 6 2 08 9 30 Discrimination Policy Equal Employment Opportunity Telvent Farradyne guarantees that every person has the right to be treated without discrimination on the job or while applying for a job Telvent Farradyne requires that all employment practices be equal without regard to factors that are non job related These factors include but are not limited to race sex age national origin marital status sexual preference or physical handicap when the individual is otherwise qualified Telvent Farradyne is committed to providing Equal Employment Opportunity to all phases or aspects of employment and employee relations including but not limited to recruitm
41. clothing should be pressed and in good condition In lieu of business casual attire operators and shift supervisors are required to wear a uniform which consists of a SWIFT SunGuide Center issued collared shirt Appropriate tan black or navy blue pants or skirts should compliment this shirt in the styles described above Additionally as a professional your shoes should always be clean polished and in good condition Some items that should not be worn include Sweats shorts or skirts cut above the knee Denim jeans or skirts Recreational sandals or work boots Sneakers tennis shoes Hats or bandanas o T shirts or sweatshirts OF O 00 0 On occasion a dress down day may be authorized in advance and in writing by the RTMC Operations Manager Security ID proximity cards should always be visible and available for inspection Security ID proximity cards must be worn outside your outermost garments at all times If in doubt ask the RTMC Operations Manager for clarification authorization before wearing the article of clothing Telvent Farradyne Page 81 Revised 6 2 08 9 18 Uniform Policy The Uniform Policy is provided in addition to the information given in the Dress Code and General Appearance sections of this document Uniform Shirts o The collared uniform shirt is authorized for wear with proper pants or skirts o Shirts should be completely buttoned except for the top one and tucked snugly into your pants or
42. condition of Telvent Farradyne Page 54 Revised 6 2 08 employment that each employee reads understands and signs the Inventions and Confidential Agreement and also the Information Security Policy A sample Inventions and Confidential Agreement form is given below Agreement Regarding Inventions amp Confidential Information As a valued employee of Telvent USA Inc you occupy a position of trust and confidence with respect to the affairs of the company During the course of your employment with the company you may be given access to confidential information about the company it customers and its affairs that you would not be privileged to know except for your association with the company The above areas are collectively referred to as Confidential Information and are the sole property of the company As an employee one of your most serious responsibilities is to safeguard this information and have a thorough understanding of your obligations to the company Telvent USA Inc requires as a condition of employment that you read understand and sign this Invention and Confidential Information Agreement l Confidential Information Name acknovdedge that as an employee of Telvent USA Inc occupy a position of trust and confidence with respect to the affairs of the company and that during the course of my employment with the company may be given access to confidential information about the company its c
43. down menu Once this is entered a log number will auto generate Telvent Farradyne Page 128 Revised 6 2 08 E Microsoft Access DER i File Edit View Insert Format Records Tools Window Help Type a question for help H RAR Ei Ure M ea ee NENE A a O 5 m AON REPORTED BY F x gt aB ZU oa A 4 Se Daily Equipment ssueDatabas L Preview Z Design ig New X lt IMS MAINTENANCE TRACKING SYSTEM CKING SYSTEM SELECT v REPORTED BY CENTER I v LEVEL OF PROBLEM HELENA WHITE LI LR eebe Feld Eng ER OHN SCARPELLINO Tee DAVID WEINSTOCK AGNES is CHRIS SELNES ARRIVAL TIME D DEPARTURE DATE ee PARTURE TIME i Gla apse WILLIAM WYNN REPAIR TIME QR COMPLETE T REPAIR SELECT TOTAL TIME O COMMENTS Il of 25 _Form View _ ett Enter the name of the operator reporting the problem in the REPORTED BY drop down list ET IP Microsoft Access Bag Eile Edit View Insert Format Records Tools Window Help Type a question for help A AAN ee ANE Me A e ee E A AN Ce ON LEVEL OF PROB DIR ZW On Ae od TS EQUIPMENT TYPE iw eee SELECT Ka CENTER LEVEL OF PROBLEM l REPORTED TO DISPATCHED DATE berg DISPATCHED TIME el SAME DAY ARRIVAL TIME DEPARTURE DATE DEPARTURE TIME REPAIR DATE REPAIR TIME QR COMPLETE be TOR ATREPAIR SELECT el Record OLOT gt II of 25
44. emergency arrival times and RTMC tour visitor counts Identify measures of effectiveness for the RTMC in terms of efficiency and effectiveness in providing transportation management traveler information and incident management Prepare a weekly monthly and quarterly report on the performance of the system based on these measures of effectiveness as outlines in the SOP Responsible for developing and maintaining a semi annual update of the SOG SOP DMS SOP and other required technical or procedural documents to conform with the current status of the ITS deployment SunGuide and other software systems FDOT policy RTMC policy and industry standards Interim modifications to the SOG and SOP shall be conducted and documented as needed Responsible for the development and the quarterly update of the training materials to conform with updates to the SOG and SOP Modify training materials as necessary as a result of system and employee performance analysis Telvent Farradyne Page 40 Revised 6 2 08 o Responsible for the training of the operators and certification process documentation o Lead the RTMC Marketing team with all public outreach and advertising efforts and create a budget for these requirements o Write all technical documents for the RTMC including but not limited to the RTMC SOP and SOP training manuals and District RTMC website contents o Ensure full staff coverage of the RTMC operations as described in the FDOT contract
45. facility which requires all exterior doors to be locked except for the public lobby doors which will be open from 0800 to 1700 hours from Monday to Friday Security of the RTMC building personnel and equipment is the responsibility of all personnel The staff should be secure in their work environment The building can only be entered with ID proximity cards that are usable at designated locations including the main entrance All electronically locked doors shall remain closed at all times and shall not be blocked open for any reason The RTMC Operations Manager will issue the ID proximity cards to all appropriate personnel in order to control the security of the control room The RTMC Operations Manager also has the authority to activate and deactivate these security passes No security passes will be issued to non operations staff Vendors delivering equipment will not receive a permanent security pass but will be issued a visitors pass after registering with the RTMC Receptionist or RTMC Security Guard If your security pass is lost or stolen immediately notify your supervisor so the security pass can be deactivated Telvent Farradyne Page 82 Revised 6 2 08 The FDOT issued ID Proximity cards must be worn at all times while on the premises ID badges must be kept visible at all times by keeping them over or attaching them to your outermost garments All personnel must also have a driver s license or another form of official photo identific
46. follow the specific procedures in the RTMC SOP document 20 Record all malfunctions and dispatch information into the Field Equipment and Internal Systems Tracking database O00 N Telvent Farradyne Page 117 Revised 6 2 08 Every morning after the 0700 hours test is performed the RTMC Shift Supervisor must print out the list of all active equipment problems in the database This information should be e mailed to the FDOT RTMC and Contract Manager RTMC Operations Manager RTMC Operations Supervisor RTMC Shift Supervisors RTMC operations staff RTMC IT Technician and RTMC IT Manager The database must be updated as failures occur dispatched personnel arrive at the problem site dispatched personnel leave the problem site and events take place in the field Please refer the Field Equipment and Internal Systems Tracking database section of this document for specific descriptions and procedures 12 4 RTMC Website and Partner Website Functionality Report Every week one RTMC Operator is assigned to complete the RTMC Website and Partner Website Functionality Report This task involves checking the RTMC website and all other partner agency websites that receive RTMC camera feeds to ensure that the RTMC camera images are properly displayed This test will be done every week on Friday morning because the Thursday into Friday overnight shift does not normally have a high volume of lane blocking incidents but should be act
47. following stages o Counseling Counseling will occur upon identification that an employee has violated an established RTMC rule guideline or procedure o Verbal Warning If the same issue persists the employee will be provided a verbal warning and another opportunity to rectify the situation A supervisor or manager and a witness will meet with the employee again to discuss the issue and the actions planned to resolve the issue o Written Warning Continued noncompliance will result in a written warning and final opportunity to rectify the situation A manager and witness will meet with the employee again to discuss the seriousness of the issue and the actions planned to resolve the issue o Termination If there is subsequent noncompliance or if the situation is not rectified after the written warning stage the employee s employment will be terminated Although most issues will require all four stages certain issues are grounds for immediate termination 9 35 General SWIFT SunGuide Center Property Maintenance It is the responsibility of all employees to keep the SWIFT SunGuide Center neat and clean The operator workstations equipment room break room and restrooms will be kept clean and neat at all times It is the responsibility of everyone to clean up after themselves 9 36 Break Room Maintenance The SWIFT SunGuide Center break room must be presentable and clean at all times Each RTMC staff member is responsible f
48. have to take 5 days without pay or use their vacation or banked time at the supervisor s discretion The next 25 weeks are covered by the Short Term Telvent Farradyne Page 64 Revised 6 2 08 Disability Plan Benefits under the Short Term Disability Plan commence on the 6 working day of absence and are service related as outlined in the following schedule Number of Weeks at Length of Service 100 of Salary 60 of Salary Less than 3 months N A N A 3 months but less than 1 year 22 1 year but less than 2 years ie 19 2 years but less than 3 years ma 16 3 years but less than 4 years 14 4 years but less than 5 years 11 5 years and over 25 N A The level of benefits will be based on your entitlement at the commencement of disability and payments are on normal bi weekly pay days A recurring disability within 60 working days of an initial disability will be treated as a continuation of the initial period of illness Benefits will be reinstated immediately if a new unrelated disability occurs during the 60 day reinstatement period For additional details on the Short Term Disability Plan please refer to the Telvent USA Employee Handbook 8 3 Maternity Leave It is the policy of Telvent Farradyne to grant leave of absence for maternity purposes This leave shall be without pay The company may require an employee to take leave of absence at any time during pregnancy should her performance of attendance be unreasonably
49. in the Emergency Contact Information section of this document Specific individual computer manuals or general questions should also be directed to the help desk 4 15 Elevator The elevator is located in the Secure Lobby The elevator has a service log that lists all previously performed maintenance activities This service log provides useful information and is Telvent Farradyne Page 18 Revised 6 2 08 required to be present when inspected by the state Please contact the RTMC Operations Manager or the FDOT RTMC Manager for access to the elevator service log The elevator has an emergency telephone When lifted this telephone will automatically dial the xxx XXX XXXX telephone number in the SWIFT SunGuide Center Control Room This phone should only be used in an emergency situation and should not be picked up if ringing The operations staff should take the following step when receiving a call from the emergency telephone in the elevator o Ask the caller Are you calling from the elevator If the answer is no find out from where the caller is actually calling and direct handle the call by using the established procedures If the answer is yes continue to the next step o Ask the caller What is your emergency If the caller is trapped in the elevator or the elevator is otherwise not functional tell the caller that you will send assistance to them immediately The call taker must then contact the SWIFT SunGu
50. is associated with the error then click on the error in the Operator Errors list box and click in the Comments box Type text and click on the Update Comment button Telvent Farradyne Page 140 Revised 6 2 08 E EventQCDataForm Form TMC Operator Error Data Entry Form 5 24 2007 16 26 Apr 2007 apr 2007 Date 11 20 2006 Event 27992 Operator v Add Operator Event Operators Jeffrey owers Jeffrey Flower Remove Operator Category Shift vw Error Types Operator Errors Categor Error Shift nro Add Error DMS Available Not Used 0 Miscellaneous Failure to Notify Old Oo Remove Crror Comments Update Comments For editing existing events entered into the database o Click in the Event box and enter the SunGuide Software event number Then click in the Event Operators list box and the names of the operators associated with this event will appear Click on the operator s name to have the error data appear o Add and remove errors as described in Step 3 above Add and remove operators as described in Step 2 above o Click on an existing error from the Event Operators list box and the existing comment appears Edit the comment and click the Update Comment button to save the changes General Notes for Error Data Entry o Each RTMC Operator assigned to an event must have a shift associated with it For RT
51. is the initial contact person for all visitors The RTMC Administrative Assistant will ask that the visitors to register at the front desk once they arrive and remain in the lobby area The FDOT Receptionist will notify the person awaiting the visitors and return to their assigned duties after the visitors have met their staff contact If the RTMC Administrative Assistant is not present the RTMC Receptionist will politely ask the tour group or media personnel to sign the visitor log and to wait in the lobby until they are authorized for entry The RTMC Receptionist will contact the RTMC Operations Manager or RTMC Operations Supervisor to request further instructions Generally the RTMC Operations Manager or the RTMC Operations Supervisor will conduct tours The length and coverage of the tour is at the discretion of the tour conductor but the tour should always be responsive to the audience The tour will generally begin in the lobby of the RTMC and will flow into the conference room overlooking the control center The person conducting the tour will brief the tour group on the benefits of ITS and the duties of the operations staff A PowerPoint slide show may also be provided to show an overview of the entire RTMC project If the group has a specific pre approved interest in viewing the control room or the equipment room they will be guided through the area taking care not to interrupt activities related to ongoing incidents Following the to
52. noted in other sections and for the following o For all stops prior to exiting their vehicle o Once the Road Ranger Service Patrol has assessed the situation to inform the RTMC of the nature of the stop and assistance required o Any special requests from the motorists such as need of emergency services to treat injuries o Any travel lane blocking changes during an event o Any requests for additional services such as fire rescue Road Ranger back up or the asset management contractor o The beginning and end of any Road Ranger Service Patrol status changes such as meals or breaks o Departing from a stop to provide services o Large spilled loads or large debris or in other situations as appropriate Telvent Farradyne Page 109 Revised 6 2 08 o Before and after inspections 11 17 Authorized Road Ranger Service Patrol Stops Road Ranger Service Patrol should continuously patrol their designated beat unless stopping to Assist stranded motorists Remove disabled vehicles from travel lanes Remove small spills and debris from the travel lanes Assist with incident site traffic management Break 15 minutes or lunch 30 minutes period Bathroom breaks 15 minutes o Refuel Road Ranger Service Patrol vehicle Or Er Er Rest and lunch periods shall be postponed or interrupted at the discretion of the RTMC if the services of the Road Ranger Service Patrol are needed 11 18 Authorized Leave from Road Ranger Beats
53. of Labor to issue regulations defining any qualifying exigency In the interim employers are encouraged to provide this type of leave to qualifying employees 2 New Leave Entitlement An eligible employee who is the spouse son daughter parent or next of kin of a covered servicemember who is recov ering from a serious illness or injury sustained in the line of duty on active duty is entitled to up to 26 weeks of leave in a single 12 month period to care for the servicemember This provision became effective immediately upon enactment This military caregiver leave is available during a single 12 month period during which an eligible employee is entitled to a com bined total of 26 weeks of all types of FMLA leave Additional information on the amendments and a version of Title of the FMLA with the new statutory language incorporated are available on the FMLA amendments Web site at http www dol gov esa whd fmla NDAA _fmia htm WHD U S Wage and Hour Division 8 13 Educational Leave The company encourages employees to improve their educational qualifications in areas that will benefit both the employee s career and their contribution to the company by providing an educational leave to eligible individuals All permanent full time employees are eligible provided they have completed one year of continuous company service Telvent Farradyne Page 68 Revised 6 2 08 Approval of an educational leave is based on the
54. of staffing as required by FDOT o Attends meetings as directed b y FDOT to include TIM teams SEFRTOC FUSION South Florida ITS Coalition FDOT Statewide ITS Working Group and others o Oversees and participates in the creation of the RTMC Annual Report and ensures that the document meets the standards of FDOT o All other tasks assigned by FDOT Organizational Relationships The RTMC Contract Manager reports administratively to the Telvent Farradyne South East Area Manager and operationally to the FDOT District 1 RTMC Project Manager Knowledge Skills and Abilities Knowledge of ITS and traffic engineering principles Skilled in leadership and interpersonal relationships Knowledge of key management concepts Ability to create project schedules in common electronic format Ability to clearly communicate technical information in layman s terms Skilled in the use of Windows operating system and program applications 00000 0 Telvent Farradyne Page 42 Revised 6 2 08 Ability to write technical reports and correspondence Ability to coordinate real time activities and priorities Knowledge of the day to day operations of a similar center Knowledge and ability to create monthly invoice and project status budget reports oO 0 0 Desirable Qualifications Education The RTMC Contract Manager must have a bachelor s degree from an accredited college or university and the equivalent of five years of project management experience or ten
55. relationships between the local law enforcement jurisdictions and discern each agencies impact on traffic management and incident response Full comprehension of all RTMC computer systems and applications Strong familiarity of all RTMC infrastructure Proficiency with all RTMC hardware and software configurations Extensive knowledge of FDOT local freeways and arterial roadways ees gf el Desirable Qualifications Education All operators must have graduated from an accredited high school or possess a high school equivalency certificate A college level education is desired but not required Qualifications This position requires prior experience and knowledge of ITS or related work and at least one year of employment at a traffic management center All operators must have the ability to work in a high pressure environment The operator must be flexible for on call duty with short notice and work in cooperation with other employees Some experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis The operator must be physically able to see read and hear to perform at the RTMC The Operator must have no specific safety health restrictions or limitations Telvent Farradyne Page 32 Revised 6 2 08 5 5 4 RTMC Operator Ill Lead Operator Includes ATIS 511 General Function The RTMC Operator positions are one of the highest profile positions in t
56. rest of the gym Please pick up your towels clean the sink etc There are no permanent lockers assigned to individuals Locker use is on a first come first serve basis Employees are responsible for their own belongings The lockers can be locked but the locks are not included Employees must supply their own locks in order to keep personal items safe 9 26 Video Conference Equipment FDOT owns video conference equipment that is located in the FDOT conference room FHP FHP Communications and MCCO personnel may use this equipment by request The FDOT point of contact for these requests is the FDOT RTMC Manager and the RTMC Administrative Assistant 9 27 Tour Group and Media Visit Procedures All tour groups and media personnel that wish to visit the SWIFT SunGuide Center must make an appointment through the FDOT RTMC Manager before arriving at the RTMC Unannounced visitors of this nature must be cleared through these contacts before they are allowed entry into Telvent Farradyne Page 88 Revised 6 2 08 the RTMC and the control room If visitors are in the control room without approval please contact the RTMC Operations Manager or the RTMC Operations Supervisor immediately FHP Shift Commanders and MCCO personnel cannot approve a tour group but they may approve a media presence if it is FHP related All media personnel will be required to follow all FDOT District 1 PIO policies The RTMC Administrative Assistant when present
57. richards dot state fl us Telvent Farradyne Page 11 Revised 6 2 08 Florida Department of Transportation Motor Carrier Compliance Region IT Jacksonville Regional Office Lake City Field Office cala Field Office Region I Pensacola Regional Office Panama City Sub Office Tallahassee Field Office ch Orlando Regional Office A DeLand Field Office Region IV Tampa Regional Office Fort Myers Field Office EI Field Office OD Sub Office WIM Facility WIM Under Constuction WIM Scheduled Constuction Weigh Staton oO Weigh Station Under Construction e Enforcerent Pull Out J Region V Proposed Regional Boundaries 12 2001 ddb 0 West Palm Beach Regional Office Miami Field Office Telvent Farradyne Page 12 Revised 6 2 08 4 RTMC Building Layout The figures on the following pages depict the site plan and the floor plans for the District 1 SWIFT SunGuide Center 4 1 RTMC View from the South 4 2 RTMC Site Plan Per CC OH 40 VISITOR __ FDOT FHP DISPATCH __ FHP DISTRICT MCCO VISITOR MEDIA Telvent Farradyne Page 13 Revised 6 2 08 4 3 RTMC Floor Plan Lower Level 4 4 RTMC Floor Plan Upper Level Telvent Farradyne Page 14 Revised 6 2 08 4 5 RTMC Control Room Layout wee 2 0 tore a ae d See 3 es DR CC DL Gd wr oir SE sl Eech
58. room or stress reduction room at will These activities must not interfere with operations in any way 9 11 Company Holiday Schedule The RTMC operations staff will work their normal schedules even on holidays Employees that work a holiday during the course of a 40 hour work week are eligible to receive overtime pay for the holiday worked Employees that work a holiday but do not work a full 40 hour work week will be eligible to use the amount of time worked on the holiday up to 8 hours as time off during that same work week The list of 2008 Telvent Farradyne holidays in the United States is given below Note that days in blue are also holidays in Calgary o Tuesday January 1 New Year s Day o Friday March 21 Good Friday o Monday May 26 Memorial Day o Friday July 4 Independence Day o Monday September 1 Labor Day o Monday October 13 Columbus Day o Thursday November 27 Thanksgiving Day o Friday November 28 Day after Thanksgiving Floating o Wednesday December 24 Christmas Eve Floating o Thursday December 25 Christmas Day o Friday December 26 Day after Christmas Floating 9 12 Time Sheet Tracking Telvent Farradyne Page 77 Revised 6 2 08 All employees record their hours worked on a time sheet Employees must submit their time sheets to payroll on the Thursday preceding payday Payday occurs every other Friday throughout the year The time sheets must be signed by the employee signed by the RTMC Operations Supervisor or
59. the status of every RTMC CCTV camera Contact the appropriate field personnel for emergency type problems Report all camera problems and dispatch information into the Field Equipment and Internal Systems Tracking database 10 Check the status of the VDS and cable barrier system 11 Record all malfunctions into the Field Equipment and Internal Systems Tracking database 12 Test the SunGuide communications system by sending a test page to the RTMC operations cellular telephone 13 If the SunGuide communications are not functional contact the RTMC IT Technician or the RTMC IT Manager 14 Report all communications problems and dispatch information into the Field Equipment and Internal Systems Tracking database Also follow the procedures for SunGuide communications failures given in the RTMC SOP document 15 Check the RTMC website for functionality 16 Check the RTMC website camera feeds Record instances where the RTMC CCTV cameras are functional but they are not displaying properly on the RTMC website 17 If the RTMC website is not functional or any other emergency level problem is detected contact MVP Marketing and follow the specific procedures in the RTMC SOP document 18 Record all malfunctions and dispatch information into the Field Equipment and Internal Systems Tracking database 19 If any portion of the SunGuide software is not functional contact the RTMC IT Technician or the RTMC IT Manager and
60. they provide post dated checks for this period o If the leave is over 30 days the employee will only be eligible to participate in Telvent s Health and Dental program at the employee s expense Employees will not accumulate company service on these leaves and vacation sick time will be prorated for the year 8 12 Military Family Leave On January 28 2008 President Bush signed into law an amendment for FMLA to provide eligible employees working for covered employers two additional leave rights relating to military Telvent Farradyne Page 67 Revised 6 2 08 service Amendments to federal laws must be adhered to and implemented in the United States so Telvent has adopted this amendment into their company policy NOTICE Military Family Leave On January 28 President Bush signed into law the National Defense Authorization Act for FY 2008 NDAA Public Law 110 181 Section 585 a of the NDAA amended the FMLA to provide eligible employees working for covered employers two important new leave rights related to military service 1 New Qualifying Reason for Leave Eligible employees are entitled to up to 12 weeks of leave because of any qualifying exigency arising out of the fact that the spouse son daughter or parent of the employee is on active duty or has been notified of an impending call to active duty status in sup port of a contingency operation By the terms of the statute this provision requires the Secretary
61. unregulated and wide open nature the Internet is not deemed to have the integrity necessary for conducting regular business transactions The security privacy and integrity of Internet communications cannot be relied on Files containing proprietary or sensitive data that are transferred in any way across the Internet must be encrypted Skepticism regarding the integrity of information is warranted Remote Access amp Modems Any connection between Telvent s network and a remote sytem presents the opportunity for outsiders to attempt to access corporate systers and information It is therefore extremely important that such a connection is secure controlled and monitored Telvent has installed a dial in modem bank with strong user authentication to assure the safety and security of the company s networks Employees shall not attempt to disable defeat or circumvent our remote access security facilities Computers that use moderrs to create inbound or outbound data connections bypass Telvent s security mechanisms Therefore the use of modems to connect to any external computer system for non business use is strictly prohibited Employees may utilize dial out or leased line communications for business purposes such as project requirements or customer support under the following provisions 1 The computer used for remote access is physically isolated from Telvent s internal networks 2 The modem is used by OASYS for dial out RTU pollin
62. uses drugs or alcohol on the job comes to work with these substances present in their body or distributes sells drugs in the workplace The following list explains the RTMC drug free policy in more detail o It is a violation of the RTMC procedures for any employee to possess sell trade or offer for sale illegal drugs or otherwise engage in the illegal use of drugs intoxicants or alcohol on the job o It is a violation of the RTMC procedures for anyone to report to work under the influence of illegal drugs or alcohol o It is a violation of the RTMC procedures for anyone to use prescription drugs illegally However nothing in the procedures precludes the appropriate use of legally prescribed medications so long as the use of such does not hinder the employee s performance of duties or compromise the employee s good judgment Any employee in violation of this drug free policy will be immediately taken to a location where they will not be able to hurt themselves or others until such time as they are able to return to work or their residence The supervisor on duty will be responsible for maintaining the appropriate staffing level at the RTMC by following the appropriate procedures in this document The employee violating this drug free policy will be subject to disciplinary action up to and including termination of employment It is the responsibility of management to counsel employees whenever they see changes in employee performance or
63. week Maintains a continuous regular employment status Must have completed a probationary period Receives the company benefit plan Accrues vacation time and is eligible for paid sick time OO OO 0 5 1 2 Permanent Part Time Employee A permanent part time employee o Works a minimum or 24 hours each week but is normally scheduled for less than 40 hours each week Maintains continuous regular employment status Must have completed a probationary period Receives the company benefit plan Accrues vacation time and is eligible for paid sick time oO 0 0 5 1 3 Temporary Employee A temporary employee is hired for o A pre established period i e maternity leave replacement during peak workloads etc o To provide expertise in a project or undertaking that is considered short term in nature o A specific purpose to replace a sick employee or an employee on leave 5 1 4 Co Op Internship or Summer Employee A co op internship or summer student is employed for a specific period and whose responsibilities are directly related to their field of study Can work 40 hours per week Does not maintain continuous regular employment status Is not required to complete a probationary period Does not receive the company benefit plan Is eligible for Statutory Holiday pay after meeting the provincial eligibility requirements Is eligible to accrue vacation pay and is not eligible for paid sick time OO OOO EI 5 1 5 Contract Employee A con
64. will have received FDOT approval before inclusion or removal FHP may also modify this document by submitting a written request to FDOT and has the approval of both agencies The SOG will be reviewed and revised by the FDOT RTMC Manager and RTMC Operations Manager every six months after the commencement of operations at the SWIFT SunGuide Center It is expected that FHP and FDOT will conduct themselves in accordance with this document at all times 1 1 Usage Guidelines for Supplementary Manuals In addition to the SWIFT SunGuide Center SOG there are several other documents that are necessary for the successful operation of the traffic management center These documents are all located at the individual operator workstations in the control room on the SWIFT SunGuide Center operations server in the office of the RTMC Operations Supervisor and in the office of the RTMC Operations Manager and in the office of the FDOT RTMC Manager All the documents are listed and described in the list below o Standard Operating Guidelines Provides specific administrative and operational policies and guidelines for the operators and supervisors working at the FDOT District 1 SWIFT SunGuide Center o Strategic Operations Plan Addresses the plans procedures and guidelines for activities conducted by the SWIFT SunGuide Center This document will include the vision mission values strategic objectives and key performance measures of the SWIFT SunGuide
65. years experience in the operations management of a facility similar to the RTMC Qualifications Experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis Telvent Farradyne Page 43 Revised 6 2 08 5 6 2 RTMC Office Manager The RTMC Office Manager position is responsible for the support of day to day business matters within the RTMC This position will also include the responsibility of handling all tour requests yearly budgeting distribution of all meeting minutes and oversee the RTMC front desk staffing and operations Examples of Duties o Coordinate and direct administrative support functions for the RTMC and implement policies and procedures for production of documents work flow filing ordering of supplies records maintenance and other clerical services o Assist in the decision process for hiring terminating promoting or evaluating office personnel o Monitor budget accounting and time records o Establish policies and procedures for document development retention and disposition o Determine the records identification system for information management storage and retrieval o Determine and establish records formats and storage methods and confer with management regarding records management needs o Become a member of the RTMC marketing team and assist in all coordination of activities to include the production of materials a
66. 2 Revised 6 2 08 8 Leaves of Absence To be eligible for leave an employee must have been working for the organization for at least 12 months in total and must have worked at least 1 250 hours during the 12 month period before the request for leave The Leave of Absence Request form is mentioned several times in this section A sample of this form is given below TELVENT Creation Date June 29 2004 Revision Date June 29 2004 Leave of Absence Request SRD Last Name First Dep No Date Emp No Hire Date Instructions Please check off appropriate section and complete all information within that section Retain one copy and forward form for approvals Type of Leave Of Absence Cl Educational C Maternity Parental Cl civil O Persona O Other Comments Signature signature Signature Signature SRD Processing Comments Benefits STD 401k Vacation FMLA LTD Other Telvent Farradyne Page 63 Revised 6 2 08 8 1 Family and Medical Leaves of Absence FMLA It is company policy to grant up to 12 weeks of family and medical leave during any 12 month period to eligible employees in accordance with the Family and Medical Leave Act of 1993 The leave may be paid leave unpaid leave or a combination of paid and unpaid leave depending on the circumstances of the leave and as specified in this policy An eligible employee may elect to substitute any accrued paid vacation leave personal leave
67. 4 Other Access Control System Information ccececeeeeeeeeeeeeeeeeeeeeeeeeseeeees 85 9 21 5 Locations of Intercom Door Stations and Master Stations s neeeeeeeeee eee 85 9 22 SWIFT SunGuide Center Video Surveillance System ccceeeeeeeeeeeeteteeeeeee 85 9 22 1 Types of Surveillance Cameras ENNEN 85 9 22 2 Location and Quantity of Surveillance Cameras ccccceeeeeceeeeeeeeeeeseeseees 86 9 22 3 Surveillance Camera Monitoring 86 9 22 4 Surveillance Video Recording System A 87 9 22 5 Surveillance Communication Requirements sssseeeeseeerssererneerneresrerrsserrre 87 9 23 ETNA Work E 87 9 24 Equipment Room Guidelines 2e1sgeEgud Leet ZENNER ncelendor shsnsansleraassienes Haeeiee 88 9 25 Stress Reduction ROOM weistiech cede eecedet ha ined etek Eege saeco ee nila 88 9 26 Video Conference Equipment Nu 88 9 27 Tour Group and Media Visit Procedures AAA 88 9 28 General RTMC Behavior Gudelnes 89 9 29 Drug Free Workplace TEE 90 9 30 Discrimination Policy Equal Employment Opportunity ceeeeeeteeerees 91 9 31 At Will Employment Relationship ccccccceceeeeeeseeeeceeeeeeeeeeeneeeeeeeeeeeeennenees 91 9 32 Harassment Policy ee ee ee Ee 91 9 33 Harassment e E ln EE 92 9 34 ISSUG FAGSOIMION EE 93 9 35 General SWIFT SunGuide Center Property Maintenance sssseesseeeeseerreereee 93 9 36 Break Room Maintenance ieisoccayeleiicie ted srecsedanenscheneedsohangaisausoelsclotaets eeERe d
68. 5 561 682 3366 407 736 1900 Telephone Telephone 305 470 5830 Telephone Same as the FDOT Telephone D6 SunGuide RTMC 954 914 3442 954 914 9308 407 264 3363 Ops 1 407 264 3364 Ops 2 813 615 8660 Telephone Telephone Telephone Remarks Main 904 360 5465 RTMC currently being built Gabriel Manendez PE COT Work 850 891 8509 Main 561 682 3350 Nextel ID 158 42 1640 Fax 407 736 1918 E mail 511 cfl rr com Eddie Grant RTMC Manager Work 407 736 1906 Nextel ID 880 30849 Main 305 470 5757 Fax 305 470 6969 Collocated with the SunGuide RTMC Main 813 615 8600 Fax 813 975 6278 407 264 3367 Ops 3 407 264 3395 Sup FDOT District 6 Telvent Farradyne Page 157 Revised 6 2 08 Southeast Region 511 Statewide 511 FDOT District 7 Public Information Office FDOT District 4 Public Information Officer FDOT District 4 Construction Public Information Officer Palm Beach Construction Public Information Officer 158 880 11 Direct Connect er ee ee eee 813 975 6060 Telephone Fax 813 975 6738 Toll Free 800 226 7220 954 249 4521 Barbara Kelleher 561 802 9912 Telephone Christie Klammer 561 805 7550 x1130 Telephone Meredith Rapp Cell 561 662 2940 Fax 561 805 7547 WE BE FHP Troop L TI FDOT District 4 and Okeechobee County Lantana Florida s Turnpike Florida s Turnpike Florida s Turnpike K sse Fire Rescue
69. C The information given to motorists on the 511 system and 511 website is analyzed every day throughout the month to determine the overall incident accuracy percentage For District 1 this responsibility is handled by the RTMC All lane blockage incidents congestion events and construction closures with an assigned event number are tracked Error types include unreported events events entered or removed from the system 7 minutes after confirmation and inaccurate information location affected lanes etc In southeast Florida each local TMC acquires 511 data from a random week and compares it to the actual 511 activation information The accuracy percentages are then presented and discussed at the SEFRTOC meetings A sample 511 QA QC spreadsheet is given below Inc r SRS 51 DB Level Ti otified Cleared 2 ACCIDENT 35 SOUTH AT GATEWAY BLYD LEFT LANE EX 60 53 FHP 515 2007 0720 07253 ACCIDENT DISABLED ROAD DISABLED 2 VEHICLE 35 NORTH BEYOND SOUTHERN BLYD LEFT LANE M RANGER 54542007 0843 0843 VEHICLE 2 DEBRIS KE NORTH BEYOND DONALD ROSS RD CENTER LANE Ma SE 552007 0924 0324 DEBRIS 2 ACCIDENT 35 SOUTH RAMP TO OKEE BLYD 3 an NIA FHP 54572007 1048 1055 ACCIDENT r 2 ACCIDENT 35 NORTH RAMP TO PGA BLYD LEFT LANE Ma FHP 515 2007 1223 1245 ACCIDENT F 2 ACCI
70. C IT Manager Knowledge Skills and Abilities Skilled in interpersonal relationships Ability to clearly communicate technical information in layman s terms Ability and willingness to work alternate work schedules and be on call 24 hours day Ability to create daily weekly monthly and yearly reports regarding system availability and help desk calls o Ability to coordinate real time activities and priorities OF OO Desirable Qualifications Education The RTMC IT Technicians must have a secondary education in computer science or the equivalent of one year of experience in the operations of a computer operations center or computer helpdesk activities facility The RTMC IT Technicians must also have a professional A certificate and the ability to attain other professional certifications including MCSE Qualifications Normal amounts of lifting and climbing are required on an occasional basis Telvent Farradyne Page 49 Revised 6 2 08 6 Background Checks Criminal History Checks amp Drug Screening All potential employees must undergo several background checks and drug screenings before they are allowed to work for Telvent Farradyne in the SWIFT SunGuide Center with FHP MCCO and FDOT 6 1 Telvent Farradyne Background Checks Telvent Farradyne requires all potential employees to complete the Telvent Farradyne Applicant Authorization and Consent Form This form certifies that the information provided by the poten
71. DENT 35 NORTH BEYOND BLUE HERON BLYD RIGHT LANE Ma FHP 54512007 1401 KA ACCIDENT SCANNE g 3 2 ACCIDENT 35 NORTH BEYOND PALMETTO RD LEFT LANE M R 54512007 2016 2014 ACCIDENT ROAD NOT LISTED IN 511 a ACCIDENT 35 NORTH BEYOND PALMETTO RD LEFT LANE Ma RANGER 545 2007 2035 2035 SPREADSHEET F 2 ACCIDENT 35 NORTH RAMP TO FOREST HILL BLYD LEFT LANE Ma FHP 545 2007 2234 2246 ACCIDENT 35 i 2 ACCIDENT 35 SOUTH BEFORE INDNTOWN RD LEFT LANE Ma FHP 54672007 03 0740 ACCIDENT 35 w 2 ACCIDENT KE SOUTH BEFORE INDNTOWN RD 2 LEFT LANES Ma SEN 54672007 1437 1437 ACCIDENT 95 r 2 ACCIDENT 35 NORTH BEFORE WOOLBR RD S RIGHT LANES EX 52 56 Bo SHT 2007 0626 0626 ACCIDENT 35 DISABLED DISABLED f 2 VEHICLE 35 SOUTH AT BLUE HERON BLYD LEFT LANE Ma FHP 572007 0836 0853 VEHICLE 35 r 2 ACCIDENT 35 SOUTH BEYOND PALMETTO RD LEFT LANE Ma See 5AT2007 0325 0325 ACCIDENT 35 DISABLED DISABLED f 2 VEHICLE 35 NORTH BEYOND 10TH AVENUE RIGHT LANE EX63 66 FHP 5782007 os 0757 VEHICLE 35 d 2 ACCIDENT 35 NORTH BEYOND BELY RD LEFTLANE EX68 70 FHP 57872007 1530 1548 ACCIDENT 35 F 2 ACCIDENT 35 NORTH BEYOND INONTOWN RD 2 RIGHT LANES Ma eer 5482007 1312 1312 ACCIDENT 35 r 3 ACCIDENT 35 SOUTH RAMP FROM YAMATO RD RAMP CLOSED Ma FHP 5132007 0043 0055 ACCIDENT 35 3 ACCIDENT 35 NORTH AT OKEE BLYD ROAD CLOSED WA FHP 54372007 0435 0435 ACCIDENT 35 RAMP TO BOYNTON BEACH ROAD d 2 ACCIDENT 35 SOUTH BLVD RIGHT LANE MA RANGER 5432007 D 0618 ACCIDENT 35 P 2 ACCID
72. DOT Responsible for the overall operations and functionality of the RTMC Responsible for ensuring that the goals and strategies of the RTMC operations plan are followed Conduct the day to day management of the RTMC operations staff and resources including problem resolution concerning RTMC operations Ensure that RTMC operations are conducted in accordance with the SOG SOP DMS SOP FDOT policies and industry standards Participate in periodic Traffic Incident Management TIM team meetings critical incident reviews and other TIM activities Ensure appropriate interagency coordination Attend meetings as directed by FDOT to include South East Florida Regional TMC Operations Committee SEFRTOC Florida s Uniform Statewide Integrated Operations Network FUSION South Florida ITS Coalition meetings and others Responsible for the RTMC public relations activities such as the RTMC Marketing efforts and RTMC tours and presentations These activities shall be coordinated with and approved by the FDOT District PIO Prepare weekly reports of personnel performance measures for operators and supervisors as defined in the SOG and SOP The data will be provided by the RTMC Operations Supervisor Some performance measures may include counts times and averages related to incidents incident duration operator data entry special events construction DMS activation Road Ranger activity unscheduled RTMC labor hours incoming and outgoing call activity
73. ENT 35 SOUTH AT PGA BLVD RIGHT LANE Ma FHP 5132007 1245 124 ACCIDENT 35 3 ACCIDENT 35 SOUTH AT BLUE HERON BLYD ROAD CLOSED EX 77 76 FHP 5432007 1332 1344 ACCIDENT 35 RAMP FROM NORTHLK P DATA ENTRY 3 ACCIDENT 35 SOUTH BLVD RAMP CLOSED Ma FHP 54342007 1408 1404 ACCIDENT 35 ISSUE BUT OK g 2 ACCIDENT 35 SOUTH BEFORE ATLANTIC AVENUE RIGHT LANE NIA FHP 5113 2007 13942 1346 ACCIDENT 35 a 3 ACCIDENT 35 SOUTH AT 45TH STREET LEFT LANE Ma Bee 5432007 2154 2153 ACCIDENT 35 BEYOND CONGRESS ROAD Lui 2 DEBRIS 35 NORTH AVENUE CENTER LANE Ma RANGER 512012007 1413 1413 DEBRIS 35 d 2 ACCIDENT 35 NORTH BEFORE PALMETTO PK RO LEFT LANE NIA FHP St uz00T 1941 1401 ACCIDENT 35 DISABLED ROAD DISABLED f 2 VEHICLE 35 SOUTH BEFORE 10TH AVENUE RIGHT LANE EX 68 64 RANGER 5202007 1601 1601 VEHICLE E 2 ACCIDENT 35 NORTH BEYOND 10TH AVENUE RIGHT LANE EX63 64 FHP 5202007 1814 1825 ACCIDENT Color Key ot ITMS reported the incident to 511 but 511 had no record of it of Inaccurate Information i e Incident type Direction etc of 511 posted cleared an alert on their system after the agreed upon 7 minute window ot Inaccurate location information of 511 posted an alert on their system well before the incident ever started Potential for better communications Telvent Farradyne Page 116 Revised 6 2 08 12 3 Field Equipment and Internal Status Reports RTMC equipment tests will be performed and problems will be entered into the Fi
74. FHP 347 Emergency 911 Emergency 866 933 2718 Fax 239 278 7349 Clerks 239 278 7027 Clerks Naples 239 354 2379 Records 239 278 7107 PIO Lt Dodson 941 751 7647 x117 Troop Commander Major Rebecca Tharpe 941 751 7647 x106 District Commander Capt Eddie Johnson 239 278 7390 Telvent Farradyne Page 10 Revised 6 2 08 3 5 Motor Carrier amp Compliance Office The Motor Carrier amp Compliance Office MCCO is a designated traffic law enforcement agency who has the same authority as other peace officers of the state including making arrests for violations of law carrying firearms service court process and confiscating contraband The agency operates a statewide system of weigh station facilities Officers and inspectors appointed by the division have the authority to issue citations for violations and collect civil penalties while enforcing state law and federal regulations In order to assist the department in fulfilling its mission MCCO has the following goals and objectives o Protect the state s highway and bridge infrastructure from overweight oversized and unsafe vehicles Protect the lives and property through a comprehensive safety program which includes Commercial Motor Vehicle CMV safety inspections compliance reviews traffic enforcement post crash investigations as well as outreach programs o Enforce all state and general laws governing the operations of CMVs on Florida s roadways includi
75. H COUNTY NOT WORKING FOOT el TURNPIKE SMART SUNGUIDE TMC Reported Time on Website Cameras nwebsite Verified me SZ __CameraLocation Tous MIST Website AXIS CAMERA COMMENTS 3_ N of MILITARY TRAIL 1807 19827 1835 1843 1847 1852 1857 1924 1938 4 Sof PGA BLVD 1807 1827 1935 1852 1857 1924 1938 5 N of BLUE HERON BLVD 1807 1827 1835 1843 1848 1952 1857 1924 1938 6 SofBLUEHERONBLVD 1943 1848 7 NofOKEECHOBEEBLVD 1808 1928 1835 1852 1857 1924 1938 8 Sof PALMBEACHLAKESB 1848 1939 9 SofOKEECHOBEEBLVD 1808 1828 1835 1843 1848 1852 1857 1924 11 N of SOUTHERN BLVD f 1809f 1828 1836 13 N of FOREST HILL BLVD ene 1828 1836 fisa S or etH ave south gt 1809 f 1829 Tee 16 SofLANTANARD Piese f 1849 1953 f 1869 im ae Nof GATEWAYBLVD__ freni 1829 rear P1853 1859 m 19 S of GATEWAYBLVD 17 20 NofBOYNTONBEACHBLVY Dass Dar 21 NofWOOLBRIGHTRD 22 S of BOYNTONBEACHBLVY 1816 1830 Der 23 S of WOOLBRIGHTRD frer 1830 1839 28 SofCONGRESSAVE 1822 f 1831 1839 29 N or GLADES RD Dass 30 S of GLADES RD 1942 1822 1831 1839 1847 1851 1856 1902 1937 1942 OTHER ERRORS FL 511 S WEBSITE FROM ITMS WEBSITE LINK IS NOT WORKING ORRECTED ERRORS WEBSITE LINKS HAVE BEEN REVISED
76. MC Operators with no errors select the No Errors category and No Errors Error Type O Telvent Farradyne Page 141 Revised 6 2 08 o A Shift ID equal to 0 in the Shift column of the Operators Errors list box indicates no shift has been assigned to the RTMC Operator o Only Operators Error Categories and Error Types that are set to active will appear on this form Generate RTMC Operator Performance Report The Generate RIMC TP Operator Performance Report form shall be used to define the report criteria which boii deg Sei includes date range Jan 2007 ian 2007 Jan 2007 m d aur operator category and error The date range is defined by the calendar After the date is selected in the calendar click in the box under the respective calendar to set the date for the reports Then select either All or a single Report Selection Criteria item from the Operator SE L sche Category and Error pull down E operator Detail Report menus Note that the choices in the pull down menu include Raat osc both active and not active items The operator error data in the reports is organized as follows Shift Errors to Event Retio Report Operator Errors to Event Ratio Report Shift Summary Report o Event Detail Report This report sorts all the data by SunGuide Software event number o Shift Detail Report This
77. Manager RTMC Operations Manager or the RTMC Operations Supervisor will contact the FDOT Facilities Management office at the District Headquarters in Bartow There are employees on staff who can handle electrical issues and minor repairs not under warranty Contact Dennis Hall Telephone 863 519 2461 Fax 863 519 2992 Telvent Farradyne Page 20 Revised 6 2 08 5 Organizational Structure These guidelines outline the responsibilities of the operations staff working for the FDOT District 1 SWIFT SunGuide Center This section provides an overview of the RTMC operations career path the operator certification process and the job descriptions for each of the RTMC operator and management positions The following chart shows the organization of the RTMC team Value Added Resources anagement Operations Routing and Evacuation no Romero 20 shift coverage ide Adeyinka PE NY Publi Glo F shift coverage subconsultant Telvent Farradyne Page 21 Revised 6 2 08 5 1 Employment Categories Those applicants who meet the qualifications for employment may be offered employment according to the following definitions of employee status 5 1 1 Permanent Full Time Employee An employee that moves from temporary to permanent status will begin accruing company service time from their permanent start date No time from temporary status will be carried forward to permanent status Works a standard number of hours 40 each
78. Non Emergency ess Se ec ee Se Animal Care amp Control Division 561 233 1200 Telephone Palm Beach Co Boca Raton Traffic Engineering 561 239 1309 After Hours Palm Beach County Traffic 561 310 6274 Telephone Engineering REESEN FDOT District 4 West Palm Beach 561 432 4966 Telephone M Atkins x1126 Telvent Farradyne Page 158 Revised 6 2 08 Maintenance 7 00 a m 5 30 L Bauer x1205 p m Paul B X1125 FDOT District 4 West Palm Beach EOC is point of contact Maintenance After Hours 561 712 6428 dee 561 712 6428 Palm Beach International Airport 561 471 7467 Telephone Lisa DeLaRionda 561 308 4022 Last Update 6 2 2008 Telvent Farradyne Page 159 Revised 6 2 08 15 FHP and FDOT Joint Project Agreement The Joint Project Agreement JPA is an agreement between FHP and FDOT that addresses the contract requirements concerning the collocation of the two agencies at the SWIFT SunGuide Center One part of the Joint Project Agreement requires specific information to be included in the SWIFT SunGuide SOG document This information is as follows 1 FHP and FDOT shall draft a joint Standard Operating Guidelines for the RTMC prior to FHP occupying the Facility 2 The final version of the Standard Operating Guidelines shall be completed prior to FHP S occupation of the Facility 3 The Standard Operating Guidelines may be modified upon written consent of both parties 4 FHP and FDOT shal
79. Outlets vccetcerecc sce caiscetanls duaccdeas e bacededs ste egertavelenmessnnteraads sheceaede vis 16 4 11 AALA OE E A A it ae no eege 17 4 12 Data Communications Network sessssseesssssrneerereessstrrnrerrnnttsrnrresrtrnnnrtnneneseennnent 17 4 13 Voice Communications System EE 18 4 14 Network Communications j c98 naa aah oieas Sloe o e e 18 4 15 Elevator seeni tats ceca ee deene 18 4 16 Building Accessibility EE 19 4 17 Special EE 19 4 18 Building dE ee EE 19 5 Organizational SUC BI EE 21 5 1 Employment Categories E 22 5 1 1 Permanent Full Time Employee ccccccceceeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 22 5 1 2 Permanent Part Time Employee cccccccceseseeeeeceeeeeeeeeeeeseeeeeeeeeeeeeneeeees 22 5 1 3 Temporary nelle 22 5 1 4 Co Op Internship or Summer Emplovee 22 5 1 95 abeng 22 5 2 Probationary POMOC BEE 23 BS Career Path coers ere a a a a RE EE E RE deans E EERE AE EEEREN 23 5 4 Certification ee 23 5 4 1 Certification Process Requirements RTMC Operator eeeeeeeeerees 23 5 4 2 Certification Process Requirements RTMC Operator Il 24 5 4 3 Certification Process Requirements RTMC Operator III Lead Operator 24 5 5 RTMC Job Descriptions Operations Giaft eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeees 25 5 5 1 RTMC Operator Trainee jersi iE E eege 25 Telvent Farradyne Page ii Revised 6 2 08 5 5 2 RTMC Operator Includes ATIGIBITI 28 5 5 3 RTMC Operator II
80. Ranger AM Supervisor Road Ranger PM Supervisor Road Ranger Telvent Farradyne Page 154 Revised 6 2 08 Midnight Supervisor Road Ranger D1 RTMC Truck 1 Road Ranger D1 RTMC Truck 2 Road Ranger D1 RTMC Truck 3 Road Ranger D1 RTMC Truck 4 Road Ranger D1 RTMC Truck 5 Road Ranger D1 RTMC Truck 6 Road Ranger D1 RTMC Truck 7 Road Ranger D1 RTMC Truck 11 Road Ranger D1 RTMC Truck 12 Road Ranger D1 RTMC Truck 13 Road Ranger D1 RTMC Truck 14 Road Ranger D1 RTMC Truck 15 Motorola Radio Backup Method Nextel Two Way Motorola Radio Backup Method ieee i Backup Method Nextel Two Way Motorola Radio Backup Method Nextel Two Way Motorola Radio Backup Method Nextel Two Way Motorola Radio Backup Method Nextel Two Way Motorola Radio Backup Method Backup Method Nextel Two Way Motorola Radio Last Update 9 14 2007 Telvent Farradyne Page 155 Revised 6 2 08 14 4 Incident Responders and Partner Agencies District 1 Routine and emergency contact information for local regional and statewide partner agencies and incident response agencies Agency Animal Care amp Control Division Traffic Engineering FDOT D1 Maintenance Collier County M F 7 00 a m 5 30 p m FDOT D1 Maintenance Collier County After Hours FHP Emergency FHP Troop K FHP Lt Billy Rippy FHP C
81. Road Ranger Service Patrol should contact the RTMC and request authorization to transport the motorist to the nearest facility with available communications within the physical limits of their contractual obligation 11 14 Florida Highway Patrol Towing Service Rotation System If a motorist does not request a specified towing service repair facility or have other arrangements the Road Ranger Service Patrol should contact the RTMC to request a towing service to be provided through the FHP towing service rotation system The RTMC operations staff shall notify FHP dispatch and facilitate the communication between the FHP dispatcher and the motorist so that the FHP dispatcher can obtain the required information 11 15 Assistance to Law Enforcement Personnel The Road Ranger Service Patrol shall render assistance and obey the orders of law enforcement personnel when requested Any request by law enforcement officials to provide assistance beyond the limits of the contractual obligation shall only be authorized by the FDOT Road Ranger Service Patrol Project Manager The RTMC Shift Supervisor on duty will contact the FDOT Road Ranger Service Patrol Project Manager for approval 11 16 Communication with the SWIFT SunGuide Center When communicating with the RTMC the Road Ranger Service Patrol is required to communicate in the English language in as clear and concise a manner as possible The Road Ranger Service Patrol is required to notify the RTMC as
82. Road Rangers must get authorization to leave their beat from the RTMC The Road Ranger Service Patrol may leave their designated beats if one of the following occurs o Mechanical failure of the Road Ranger Service Patrol Vehicle In this instance a backup vehicle shall be put into service within thirty 30 minutes o Replenish supplies or refuel at the nearest facility not to exceed two 2 miles from the beat The vehicle leaving the beat for obtaining the fuel or supplies may do so no more than once per shift and must return to service within thirty 30 minutes o In response to an order from a law enforcement officer or fire department official o For a Road Ranger Service Patrol rest period of no longer than fifteen 15 minutes Such rest periods shall be outside the periods of 0700 0900 hours and 1500 1800 hours and shall be no more frequent than one such period per eight 8 hour work period worked by the specific Road Ranger Service Patrol o A lunch period of no longer than thirty 30 minutes o The Road Ranger Service Patrol may leave the beat to bypass a significant queue to reach an incident or lane blockage The diverted path must be quicker than traveling along the shoulder or there is no shoulder to use o To change drivers The Road Ranger Service Patrol must notify and get clearance from the RTMC when a request is made to leave its beat 11 19 Missing Malfunctioning Equipment In the event of missing and or malfunctio
83. Slowing your speech helps others understand you Diction and Pronunciation o All of us have some sort of accent and with Florida growing more diversified every day so are the accents o If you identify yourself as a person with a heavy accent try slowing down your speech o Remember to always speak distinctly and clearly Volume o If you receive a call from someone speaking loudly hold the telephone a few inches below your ear Telvent Farradyne Page 99 Revised 6 2 08 o Holding the telephone a few inches below your ear will allow you to hear the caller and still respond normally Remember to keep your own volume at a moderate level o Your tone is reflected as soon as you speak Be careful that how people perceive you is what you intend to portray o Your tone of voice sets the mood of the entire conversation o Your tone of voice on the telephone can be compared to the expression on your face o Your tone of voice helps determine whether you re perceived as rude or courteous Remember the old saying It s not what you say it s how you say it It s one of just a few ways the caller can determine your mood and meaning o When you answer the telephone or ask questions in an aggressive or attacking tone of voice you will also get negative reaction from the caller With that tone of voice the RTMC always loses o Remember that answering a motorist s question is your job This may be the motorist s first call to
84. TMC operations staff will continuously monitor the status of the items mentioned above and report all failures into this database Failures of any of this equipment will be dispatched to the appropriate contact or agency according to the procedures outlined in the RTMC SOP Every morning the RTMC Shift Supervisor s will test the system and connectivity to the field equipment and update the database by both 0200 and 0700 hours Please refer to the RTMC Strategic Operations Plan document for the specifics of the above equipment and system test The RTMC Shift Supervisor will then print out the open items in the database and provide a copy of this report by e mail to the RTMC IT Technician RTMC IT Manager RTMC Operations Manager RTMC Operations Supervisor and FDOT RTMC Manager Hard copies may also be distributed by request The database instructions for the ITMS are given below This information will be updated for use at the SWIFT SunGuide Center as soon as the database is modified FJ Microsoft Access ES i File Edt Ven Insert Format Records Tools Window fk 8 Type a question for help H Sea Ei OFE Mike eee Ae EE hc As A a Sam as EH cmdClose gt B aT A ho Ss l Ee l Desin den X 22 EE E La ser Ga Favorites PALM BEACH COUNTY INTERIM TRAFFIC MANAGEMENT SYSTEM ITMS TRACKING View Active Trouble SYSTEM Call Logs Open the database from the X d
85. a Road Ranger For example there was an accident and not selecting MOT Assistance as an activity Miscellaneous 27 Active Time gt 2 Minutes Failing to document the Active time of an incident greater than two minutes For example you confirm the incident through CCTV and do not update the Active time 28 CCTV Failing to confirm an incident with a CCTV within range of an incident or failing to utilize CCTVs to update status of an incident 29 Event Closure Failing to include proper documentation of transitioning an event from Unresolved status to Closed status The RTMC Shift Supervisors shall mark up the reports identifying any errors and take corrective action If the event has an unusual scenario a brief explanation shall be added The RTMC Shift Supervisors shall note the owner of the event RTMC Operator name at the top right of the report If the event is managed by more than one RTMC Operator then all RTMC Operators involved with the report shall be noted Each RTMC Operator will get credited for their respective participation with the event For example two RTMC Operators managing one event will yield 0 5 events for RTMC Operator A and 0 5 events RTMC Operator B This step is used to calculate events managed by a RTMC Operator and is also referred to as Event Participation 12 11 3 Phase 2 Spot Check and Summary Review The RTMC Shift Supervisor shall submit the printed marked Event Chronology rep
86. acilities Management Generator Electricians Generator Warranty Electricians Florida Power amp Light Number Preferred Method 904 519 9478 Telephone ie ae 813 299 3268 ed Cell 910 237 0496 Telephone Remarks Website Maintenance Fax 904 538 0253 Marketing and Public Outreach ITS Field Device Maintenance Fax 813 249 9084 Main 813 249 9057 x112 Fiber Optic Cable Support Fax 910 323 0323 LE 910 323 0331 Telvent Farradyne Page 153 Revised 6 2 08 HVAC Service 1 FDOT HVAC Service 2 ee Janitorial Service EE NEEN Plumber PO FDOT Lauren Ruda Maizner amp Franklin el L Maptuit E LU RTMC Exterminator PO FDOT FHP Radio Repair Last Update 6 17 2008 14 3 Road Ranger Staff Routine and emergency contact information for local regional and statewide Road Ranger contractors For additional information on the roles and functions of these agencies please refer to the Road Ranger Roles and Responsibilities section of this document Agency Number Preferred Method Remarks Road Ranger Project Manager Road Rangers Main Office Primary Motorola Collier Lee Charlotte Sarasota and FDOT District 1 Radio Manatee Counties Contractor Name Backup Nextel Two Way Road Rangers Main Office 954 797 0407 Telephone Palm Beach and Broward County FDOT District 4 Sunshine Towing Road Rangers Main Office 305 665 6006 Telephone Dade County Sunshine Towing Road
87. aeletcdeveautouenndedecteerasiiaeagthoc tees 102 9 52 Post Incident Analysis and DebriefingS ccccccessseeeeeneceeeeeeeeeeeeeneeeeeees 103 10 SunGuide Software Description cccccccccssssesccesssscseecsetsssescseseeeneesesetenseeesenenes 104 10 1 Event Management Performance Measures EM PM AAA 104 Telvent Farradyne Page iv Revised 6 2 08 10 2 SunGuide Software Incident Management Module 104 11 Road Ranger Roles and Responsibilities 2 2 2 0 eececeeeeeeeeeeeeeennee seer ee eeeeeeaaaeeeeeeeeeeeee 105 11 1 Oe lee yg Okie go A 105 11 2 R ad Rang r DUES geen een eee ee eee ee 105 11 3 elle mcyadensonsneiesaxts each acaueda etna aeesiane paena eaves Meet AA A qua mene 106 11 4 Clearing Lanes and Clean up iccccccisissseccesscsscie cota sseteocavatneredeasnionernesobdcendeeotinees 106 11 5 Driving in the Emergency Lanes to Reach Incdents 106 11 6 Road Ranger Service Patrol Advice to Motorists ccceeseseeeeeeeeeeeeeeeeeees 106 11 7 PSSIS TANCE to lee e IS ac csivetistca cs tentitaresertatticnie a tee 107 11 8 Maintenance EE 107 11 9 een 108 11 10 Abandoned Vehicles euseseusgebekzegeEebeeegEeedieedZeeedr ege EENS EAEEe e eege 108 11 11 E Ee 108 i Des Kenn ceed cee ene eee eee eee ee 109 11 13 Transp rting Peoples EE 109 11 14 Florida Highway Patrol Towing Service Rotation System sesseeesseseeeeeeeee 109 11 15 Assistance to Law Enforcement Personnel cccceee
88. airs MVP Marketing All three agencies are uniquely qualified to operate the RTMC because of their technical operational and public relations experience which is required for an operation of this magnitude 3 2 1 Telvent Farradyne Telvent has the lead position on the team In this capacity Telvent is responsible for the operation of the RTMC and all the associated responsibilities that go with this obligation These include recruiting operators development and provision of operator training development of the Strategic Operations Plan and the Standard Operating Guidelines and overall management of the contract The RTMC Operations Points of Contact are in order RTMC Contract Manager Aaron Parets Telvent Farradyne Page 5 Revised 6 2 08 Office 954 714 9227 Mobile 954 292 0681 E mail aaron parets telvent abengoa com RTMC Operations Manager John Scarpellino Jr Office TBD Mobile 954 214 9629 Nextel ID 158 24 35231 E mail john scarpellino telvent abengoa com RTMC Operations Advisor Kevin Toth Office 561 682 3353 Mobile 561 662 8799 E mail kevin toth telvent abengoa com RTMC Operations Supervisor TBD Office TBD Mobile TBD E mail TBD 3 2 2 Southwest Research Institute SwRI has been serving as the SunGuide software developer for four years and is under contract to provide ongoing maintenance and support of SunGuide deployments SwRI also has extensive experience in TMC support and maintena
89. al relationship Poisoned Work Environment A poisoned work environment is characterized by an activity or behavior not necessarily directed at anyone in particular that creates a hostile or offensive workplace Examples of a poisoned work environment include but are not limited to graffiti sexual or racial jokes abusive treatment of an employee and the display of pornographic or other offensive material The workplace includes but is not limited to the physical work site washrooms break rooms work related conferences or training sessions work related travel work assignments away from the physical work site work related social functions telephone calls during the course of work 9 33 Harassment Guidelines Every employee of Telvent Farradyne has a responsibility to play a part in ensuring that the working environment is free from harassment All supervisors must recognize that harassment of any form is prohibited conduct and must deal with all complaints in a timely and serious manner As well it is the supervisor s responsibility to insure that all employees are informed of the significance and consequences of harassment Employees who feel they have been the victims of harassment by a co worker supervisor other tenant in the SWIFT SunGuide Center or agent of Telvent have the responsibility for reporting it either to the alleged harasser their supervisor or Strategic Resource Development In addition any employee who belie
90. ally administrative in nature and in a support role to the business These positions have a low safety concern and are not classified as sensitive because of their inability to access highly confidential system information Confidentiality of Employee Information The Company will hold all employee s personnel information in the strictest confidence and information resources will be restricted to authorized personnel It is recognized that this security information is also both sensitive and confidential The Strategic Resource Development group SRD will treat this as such and will ensure information is protected by security safeguards appropriate to the nature and sensitivity of the information including physical measures restricting access organizational measures limiting the distribution of information to a need to know basis and technological measures computer encryption and passwords Employees are required to meet specific security standards and to report to work in an appropriate mental and physical condition to perform their jobs in a satisfactory manner If the potential employee or employee is concerned with the release of personal information this situation will be reviewed to determine the appropriate action Telvent Farradyne Page 51 Revised 6 2 08 If a situation arises where there are security concerns each incident will be dealt with in a sensitive and appropriate manner However it is important to note that dependin
91. anagement Systems applications Capable of executing an operations schedule Ability to assume a leadership role in the absence of key personnel Telvent Farradyne Page 36 Revised 6 2 08 o Capable of writing e mails documents correspondence and reports that are coherent and concise Ability to conduct a tour of the facility Ability to assume the responsibility for the work output of an entire shift Ability to communicate with local agencies in a consistent and professional manner Extensive problem solving skills Understanding of the relationships and functions of all local agencies Extensive knowledge of the coverage areas for all local regional and statewide agencies 00000 0 Desirable Qualifications Education All operators must have graduated from an accredited high school or possess a high school equivalency certificate A college level education is desired but not required Qualifications This position requires prior experience and knowledge of ITS or related work and at least two years of employment at a traffic management center All shift supervisors must have the ability to work in a high pressure environment The shift supervisor must be flexible for on call duty with short notice and work in cooperation with other employees Experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis The shift supervisor must be physically ab
92. and the respect to which they are entitled Harassment includes any conduct comment or gesture which would constitute a form of discrimination prohibited under the Canadian Human Rights Act on the following grounds race national or ethnic origin color religion age sex including pregnancy or childbirth sexual orientation marital status family status physical or mental disability conviction for which a pardon has been granted Harassment may take the form of verbal or physical abuse jokes threats or derogatory statements i e remarks about a person s body race or beliefs Sexual Harassment Sexual harassment means any conduct comment gesture or contact of a sexual nature that is likely to cause offense or humiliation or that might on reasonable grounds be perceived by that employee as placing a condition of a sexual nature on employment or on any opportunity for training or promotion Examples of behavior that can constitute sexual harassment include but are not limited to o Unwanted touching or leering Sexual assault O o Inquiries or comments about a person s sex life o The display of sexually offensive material o Sexually degrading words to describe a person o Derogatory or degrading remarks directed towards members of one sex or sexual orientation o Inappropriate or unwelcome focus comments on a person s physical attributes or appearance o Persistent unwanted contact or attention after the end of a consensu
93. anding in loco parentis Parent does not include a parent in law Serious health condition means an illness injury impairment or physical or mental condition of a child parent or spouse that warrants the participation of a family member to provide care during a period of treatment or supervision of the child parent or spouse and also involves either an inpatient facility or continuing treatment or continuing supervision by a health care provider In the case of medical conditions the company may find it necessary to inquire further to determine if the leave is because of a serious health condition and may request medical certification to support the need for such leave Medical Care Leave A medical care leave is a leave taken when the employee is unable to perform the functions of his or her job because of a serious health condition 8 2 Short Term Disability Plan When an employee is absent for 7 consecutive calendar days they are eligible for Short Team Disability if they meet all the requirements outlined below There is a 5 working day waiting period before Short Term Disability commences The first 5 working days of illness can be covered by the occasional sick leave plan assuming the employee has not used all 7 days of their sick leave entitlement Employees who have not accrued enough sick time can be credited the time at the supervisor s discretion If the employee has used all of their sick leave entitlement for the year they may
94. are met on a daily basis and operations activities of the RTMC are in accordance with the SOG SOP DMS SOP and FDOT protocols and policies The RTMC Contract Manager is also responsible for coordinating the overall operations and functionality of the RTMC Examples of Duties o Manages team operations by directing and coordinating activities consistent with established goals objectives and policies o Follows the direction set by the FDOT RTMC Manager and FDOT District 1 o Performs project related assignments to include the planning organizing and developing of complicated tasks as assigned by FDOT o Requires ability to use and apply extensive knowledge of project management theories and practices o Provides oversight of project professionals and staff o Implements processes to ensure attainment of the mission vision and goals of the operations plan o Provides direction and structure for operating units o Shall participate in developing policy and strategic plans o Ensures that all products that are created or new ideas that are introduced meet quality and objectives of the RTMC o Recommends changes reviews progress and approves work products for the RTMC team o Oversees the development of policies procedures and objectives for marketing of the organization s products and services o Prepares and produces all invoices progress reports and other documents submitted to FDOT ona monthly basis o Responsible for the proper level
95. are which is competitive with any computer program owned or developed by the company Il Precautions will not remove confidential materials from company premises without the expressed permission of management and only as required for company business When remove materials will treat them with care to prevent their disclosure to unauthorized persons and will promptly retum the materials when finished or at any time upon the request of the company acknovdedge thatall copies are property of the company and must be treated with the same level of confidentiality and secrecy as any other confidential materials will comply with all present and future policies of the company regarding confidentiality and protection of company information including without limitation the Information Security Policy attached to this Agreement IV Software Code and Other Works of Authorship Inventions and Patents As an employee of the company may be able to contribute to inventions improvements to existing inventions discoveries formulae processes designs trade secrets or other Leet technical information acknowledge and agree thatall inventions improvement discoveries developments computer software and documentation and other works of authorship whether patentable or not which are written conceived or developed by me either alone or jointly with others during my employment with the company Developments shall be the sole prope
96. asts of traffic conditions Requests for television interviews should be forwarded to the RTMC Operations Manager The shift supervisor on duty may respond to routine incident information requests from media agencies once approval is granted by FDOT PIO and the RTMC Operations Manager Only the dissemination of facts is permitted speculations and opinion will not be permitted All telephone calls will be logged as per procedure Telvent Farradyne Page 97 Revised 6 2 08 Telvent Farradyne is also capable of responding to media inquiries but this option is not currently considered The SWIFT SunGuide Center will use the FDOT approved methodology for media relations at all times Telvent uses their in house Marketing Communications Group to respond to media inquiries It is the Company s policy that all internal media inquiries not SWIFT SunGuide Center related are channeled through this department and handled in the shortest possible time Media inquiries are normally handled by the Marketing Communications Officer who would follow the procedure of o Not providing the journalist with an immediate response unless an agreed statement has already been prepared or the inquiry is of a simple corporate nature o Taking down details of exactly what the journalist is asking for and obtaining a deadline for responding o Establishing the type of media inquiry and reacting to it accordingly There are generally two types of media inquiry con
97. ation on their person at all times The RTMC Operations Manager and the RTMC Administrative Assistant must authorize all visitors before they enter the SWIFT SunGuide Center control room Visitors will register with the RTMC Receptionist in the front lobby and will be accompanied by a SWIFT SunGuide Center employee at all times while present in the facility Visitors will not be allowed into the facility through any other entry point other than the front lobby entrance Visits will be restricted to official business only This includes family and friends Family members and friends that are not on official business do not belong in the RTMC for extended periods of time and will be asked to leave immediately This policy is in place for protection and allows the staff to focus on daily duties without distraction Visitors are not allowed in the SWIFT SunGuide Center during non business hours unless prior written approval is given by the RTMC Operations Manager or FDOT RTMC Project Manager Take out food vendors should complete their transactions in the front lobby area of the SWIFT SunGuide Center Other delivery personnel and vendors will always be allowed in the front lobby and the gated area to access the dock These individuals may also need to access other areas of the building such as the break room When this is necessary the vendors must be accompanied by a SWIFT SunGuide Center employee to the requested location Operations personnel shou
98. ature or any other material regardless of media type which is of an offensive nature or explicit sexual content is not permitted on the SWIFT SunGuide Center property o Sleeping will not be tolerated If any employee is unable to stay awake contact the RTMC Operations Manager or RTMC Operations Supervisor immediately Telvent Farradyne Page 89 Revised 6 2 08 o Downloading files listening to music watching television or movies and playing games are not permitted o Unauthorized screen savers or wallpapers shall not be displayed on workstation computers o Removal of the panels or other equipment at any workstation is not permitted The removal of this equipment should only be done by authorized personnel for the purpose of maintaining the computer network and other necessary equipment o Forms of electronic communications such as personal computers or the utilization of personally owned equipment is not permitted within the control room o Control room telephones are not to be used for sending or receiving personal call except in emergency situations o No profanity or foul language will be allowed Proper office etiquette shall be maintained at all times 9 29 Drug Free Workplace The SWIFT SunGuide Center is a drug free workplace FDOT and Telvent Farradyne are committed to providing a safe work environment and fostering the well being and health of its employees That commitment is jeopardized when any RTMC employee illegally
99. building services Office Equipment Maintenance Air Conditioning amp Heating System Maintenance Filters Elevators amp Machine Room Equipment Maintenance Janitorial Services Facility Maintenance warranty and major repairs Pest Control Services Lawn Maintenance amp Horticultural Services Other Building System Maintenance 0000000 0 Telvent Farradyne Page 19 Revised 6 2 08 Fire Alarm System Maintenance amp Monitoring Fire Extinguisher Services amp Suppression System Maintenance Security System Maintenance UPS Maintenance Building Security Services Power Distribution System amp Lighting Maintenance Generator Maintenance amp Refueling Roof Inspection Pond amp Black Water Dump Station Maintenance Vending Services The RTMC tenants will call the FDOT RTMC Manager RTMC Operations Manager or the RTMC Operations Supervisor whenever there is a problem with the building or any of the above systems which need attention Management will then contact the SWIFT SunGuide Center Facilities Manager to report the problem A brief description of the problem should also be included on the Shift Change Report until the problem is fixed Information about the Shift Change Report may be found in the Shift Change Overlap Procedure section of this document Oo oo oo oo Oo 0 Contact TBD Telephone TBD Fax TBD If there is a maintenance issue not addressed by the above list the FDOT RTMC and Contract
100. cam EQUIPMENT TYPE Hasse em SELECT CENTER US SELECT vi REPORTED TO DISPATCHED DATE 871472007 DISPATCHED TIME ARRIVAL DATE ARRIVAL TIME DEPARTURE DATE DEPARTURE TIME n TOTAL TIME TS COMMENTS Record OLIT 25 gt pt gt of 25 Form View Select the Equipment Number of the device Telvent Farradyne Page 132 Revised 6 2 08 DO BI Microsoft Access Type a question for help el 7 E IMS MAINTENANCE TRACKING SYSTEM Name Si E EE ITMS MAINTENANCE TRACKING SYSTEM Ais E Create report by using 3 DAY IMS TRACKING EQUIPMENT TYPE REPORTED BY CENTER eames SELECT el REPORTED TO DISPATCHED DATE 8 16 2007 DISPATCHED TIME ARRIVAL DATE SE ARRIVAL TIME DEPARTURE DATE SE DEPARTURE TIME REPAIR DATE E REPAIR TIME COMPLETE IR AT REPAIR SELECT J Ut DMS NO RESPONSE DMS DAMAGE DUE TO ACCIDENT RTMS NO SPEED DATA DMS NO COMM OCF DMS LOW VOLTAGE Form View aes ee es Heer _NUM _ Select the Malfunction that corresponds with the device The Equipment type should match the prefix of the Malfunction drop down list For example RTMS that is not receiving any speed data the Equipment Type should be RTMS and the Malfunction selected should be RTMS NO SPEED DATA This field is required for every entry If this field is left blank a pop up box will remind you Telvent Farradyne Page 133 Revised 6 2 08 BA Type a question for hel
101. cameras RTMC website VDS DMS video wall video switch and other RTMC equipment Provide general information to FHP local police fire and other emergency agencies Coordinate with the FDOT PIO to provide the media with non confidential information when requested Respond to inquiries from public transportation Receive information on related roadwork major accidents etc that could affect the RTMC operations from outside sources Receive information on special events and convey information on response details Responsible for the daily scheduling of all breaks for the RTMC operations staff to ensure that there are two operators in the control room at all times from Monday to Friday from 0600 to 2200 hours Ensure the performance of daily maintenance checks of the system and all ITS field devices as defined in the SOG and SOP Assist in the development and maintenance of the inventory database for all equipment residing within the RTMC Coordinate the repair and maintenance of ITS field devices with the RTMC maintenance contractor Facilitate the proper usage of Road Ranger dispatching to include resource allocation to events data collection of all activities and proper quality assurance monitoring of Road Ranger by CCTV cameras during motorist assists and other job related activities Assist with the refinement of the training procedures for operators and the development of the RTMC Operator I Il amp II certification examinations Assist t
102. ces for dissemination to real time traffic reporting media such as the 511 telephone system websites and alert systems Learn the process for data entry and report data collection Become familiar with the various monthly reports daily reports telephone logs operator performance reports travel speed and travel time reports incident reports field equipment failures and any other reports that are outputted from the RTMC Learn to produce reports for RTMC management that will enable weekly monthly and yearly analysis Learn to disseminate information to local radio traffic agencies and the motoring public Understand the process involved with notifying the appropriate personnel of traffic signal malfunctions damage to equipment and materials on state roadways and general incident congestion scenarios Perform record keeping tasks as required Learn the procedures for answering telephones faxing incident information and creating sending incident alerts by e mail and pager Utilize good verbal and written communication skills and possess a thorough understanding of the daily traffic management techniques utilized by the RTMC Accept constructive feedback from management regarding job performance Accept requests for on call appearances with minimal notice from management during any shift Within 3 months of the hire date RTMC Operator Trainees must be tested and certified The examination will attempt to test the knowledge of at least the fo
103. conducting ITS related work Use of SWIFT SunGuide Center equipment not related to the FDOT ITS program is not permitted Computers are for use with the SunGuide software Microsoft Office products and other software products as needed The staff will operate computers the internet and e mail communications in accordance with Telvent Farradyne policy No unauthorized software or hardware shall be connected to or installed on any RTMC equipment Authorization for the installation of all hardware and software must come through Telvent Farradyne Staff members desiring to install specific software or hardware are required to seek authorization from the Telvent Farradyne Page 100 Revised 6 2 08 RTMC Operations Manager The RTMC Operations Manager will determine the need for the requested software and will request authorization from Telvent Farradyne and FDOT Equipment will be operated in accordance with current policies and by the manufacturer directions for operation Specific procedures for using the SunGuide software are located in the RTMC SOP Radios and other communication devices such as cellular telephones will only be utilized for business communication and will follow the existing standards for voice communications This may include the use of signal codes 10 codes or similar shortcuts The user will receive training on the correct use of the device from the RTMC Operations Manager RTMC operations staff under the su
104. ct Heating Ventilation and Air Conditioning Information Technology Interim Traffic Management System Telvent Farradyne Page 162 Revised 6 2 08 ITS IVR IXC JPA JTF Kbps LAN LeeTran LWRCC Mbps MCAT MCCO MDX MIST MOT MPO MS MTBF PBSO PGD PIN PIO PSAP PTZ RFP RTMC RWIS SCAT SDK SEFRTOC SEMP SIRV SLERS SOG SRD SRQ SunGuide TIM TMC UPS WAN WMD Intelligent Transportation Systems Interactive Voice Response Inter Exchange Characters Joint Project Agreement Joint Task Force Kilobits per second Local Area Network Lee County Transit Lake Worth Regional Communications Center FHP Troop L Megabits per second Manatee County Area Transit Office of Motor Carrier Compliance Miami Dade Expressway Authority Management Information System for Transportation Maintenance of Traffic Metropolitan Planning Organization Microsoft i e MS Access Mean Time Between Failures Palm Beach Sheriff s Office Charlotte County Airport Personal Identification Number Public Information Officer Public Safety Answering Point Pan Tilt Zoom Request for Proposal Regional Transportation Management Center Roadway Weather Information System Sarasota County Area Transit Software Development Kit South East Florida s Regional TMC Operations Committee Systems Engineering Management Plan Severe Incident Response Vehicle Statewide Law Enforcement Radio System Standard Operating Guidelines Strate
105. d to the RTMC or be required to stay past scheduled shifts with little notice This on call status is necessary to maintain adequate staff at the RTMC when the workload is excessive or the personal needs of staff members need to be accommodated Operators and supervisors are expected to report for duty at the RTMC within one hour of being contacted by the Operations Supervisor The procedure that addresses vacant shift coverage by on call employees is given below This procedure ensures that all staff members are treated fairly The part time employee full Telvent Farradyne Page 70 Revised 6 2 08 time employee shift supervisor and operations supervisor groups are contacted respectively to cover vacant shifts Starting at the top of the group the employees will be contacted in order until the vacant shift is covered Employees that decline the opportunity or have a documented reason that they are unable to cover the vacant shift will be rotated to the bottom of their group As a reward the employee that covers the vacant shift can choose to remain at the top of the group instead of being rotated to the bottom Part time operators may decline open shifts 3 times and all other staff members may decline 1 time in a 30 day period Operators declining open shifts more times than allotted will receive o A verbal warning for the first offense o A written warning for the second offense o Further disciplinary action for the third off
106. day issues which arise in the RTMC o Assume command of the control room in the absence of RTMC Operator Ill level employees and above o After one year of employment RTMC Operator employees must be tested and certified to become RTMC Operator IL The examination will attempt to test the knowledge of at least the following disciplines Traffic Monitoring Extensive Knowledge of FDOT Roadways Full Computer Systems amp Software Comprehension Strong Familiarization with all Infrastructure CCTV Camera System Radar Detector System Barrier Detection System DMS Activation Road Ranger Service Patrols System Malfunction Identification Day to Day Issue Resolution Law Enforcement Jurisdictions Agency s Impact on Traffic Management Agency s Impact on Incident Response Media Coordination General Incident Management o Corrective action and retraining steps are taken following any deficiency in the testing process VVVVVVVVVVVV VV VV Organizational Relationships The RTMC Operator II is the third tier in the operations staff organizational structure RTMC Operator II employees report directly to an assigned RTMC Shift Supervisor Knowledge Skills and Abilities Telvent Farradyne Page 31 Revised 6 2 08 In addition to the RTMC Operator skill set the RTMC Operator II must have developed the following knowledge skills and abilities o Understanding of the relationships and functions of all local agencies o Understand the
107. denied based on information obtained by my prospective employer and to receive upon written request a disclosure of the public record information and of the nature and scope of the investigative report Firct Name DI Tact are Z Date of Birth Sex Race Addrezz City State E Yra at this Addrezz Freviouz Addrezz City State Zp Yra atthic Addr ezz D Licenze Tsung 5 ta te Signature Date Work Location The result of this verification process will be used to determine employment eligibility under the Company s employment policies Any false statements will be considered as cause for possible dismissal Telvent Farradyne Page 50 Revised 6 2 08 6 2 Telvent Farradyne Operational Security and Drug Protection Policy Telvent Farradyne operates in a sensitive business environment and due to the nature of our work is involved in both internal and external restricted business systems It is of paramount importance that we provide secure and professional services to our customers Our Company is proud of the quality of employees and environment achieved within our organization The Operational Security and Drug Protection Policy exists to help continue providing this secure safe and drug free workplace The purpose of this policy is to o Ensure employees meet our safety and security standards for effective business operations o Ensure customers are aware that the appropriate steps are taken in order to protect their syst
108. desk logging the initial call and detailing the response given to each caller Examples of Duties o Trouble shoot original calls via telephone contact and responds in person when a problem cannot be fixed remotely o Take inventory of all computer system hardware parts every month to ensure the RTMC is operating at 100 o Perform functions as directed by the RTMC IT Manager to include any routine and non routine functions o Informally train users in basic computer skills when needed o Install and load all functions of any new workstation when purchased to include the communications link to the network systems o Perform hardware and software upgrades o Create weekly reports on all help desk calls and responses to include fixed and outstanding items with details on what replacement parts were needed o Conduct daily backups for all critical systems and ensure these are available in case systems need to be restored o Daily monitoring of video wall to comply with 100 system availability o Daily monitoring of video feeds from other partners to ensure proper display on the video wall at all times o Daily monitoring of a District traffic information website to ensure all functions are operational at all times o Perform any additional tasks as assigned by the RTMC Contract Manager RTMC Operations Manager or RTMC IT Manager o All other tasks assigned by FDOT Organizational Relationships The RTMC IT Technicians report directly to the RTM
109. did not have at the commencement of my employment nor do now have any agreement or obligation outstanding with any of my former employers which would restrict limit or prohibit any or all of my work with the company do not have in my possession any confidential or proprietary information or trade secrets used by any of my former employers Telvent USA Inc 1 of 3 Telvent Farradyne Page 55 Revised 6 2 08 IL Non Disclosure During my employment and thereafter will not use reproduce or disclose directly or indirectly any Confidential Information unless specifically authorized to do so on behalf of the company e will keep all Confidential Information strictly confidential and take all necessary precautions to prevent unauthorised disclosure of the Confidential Information e will not disclose or allow access to the Confidential Information to any third party without the company s prior consent in writing e will notcopy or allow to be copied or remove from company premises any Confidential Information unless specifically authorized to do so for company business e will not we any Confidential Information for my own or any other purposes except for purposes related to my employment with the company In particular will not use either on my own behalf or on behalf of any other person or entity any of the Confidential Information for creating maintaining or marketing any computer program or softw
110. dvertisements and public outreach o Responsible for all office supplies to include consumable and non consumable products and all production equipment and supplies o Coordinate all meeting room reservations and assure that the meeting rooms are properly set up to accommodate the needs of the group using the rooms o All other tasks assigned by FDOT Organizational Relationships The RTMC Office Manager reports directly to the RTMC Operations Manager Knowledge Skills and Abilities o Knowledge of office and business principles o Skilled in interpersonal relationships o Ability to clearly communicate information regarding the ITS program and RTMC to all tours and visitors o Skilled in the use of Windows based applications o Ability to write reports meeting minutes create scheduling and file all materials based on ISO 9001 standards o Ability to coordinate real time activities and priorities o Skilled in the use of all office related equipment Desirable Qualifications Education The RTMC Office Manager must have at least three years experience in an office management position or equivalent Qualifications Experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis Telvent Farradyne Page 44 Revised 6 2 08 5 6 3 RTMC Administrative Assistant The onsite RTMC Administrative Assistant is responsible to provide support for the FDOT RTMC
111. e Server Restart Au 126 12 8 3 Video Wall Lamp SS EE 126 12 9 Field Equipment and Internal Systems Tracking MS Access Database 127 12 10 Incoming Outgoing Calls MS Access Database 135 12 11 Operator Incident and Event Accuracy Report ccccceeeeeeeeeeeneeeeeeeeneeeeees 136 12 11 1 Quality Control Guidelines ricicocccsanesscceiaduantcands tee receursnnnnieamtscetamncededetiaed 136 12 11 2 Phase 1 Event Level Review cccccccceeeesseeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeees 137 12 11 38 Phase 2 Spot Check and Summary Heview 139 12 11 44 Phase 3 Error Data Input ccc teeters etek eats 140 1211 5 Phase de E 143 Telvent Farradyne Page v Revised 6 2 08 12 11 6 Phase 5 lt Feedback E EEN 143 1212 Staff Ee e 145 12 13 Generator Test and Error Tracking see get oes neeetat need eentenessdemeeensereier reds 145 13 Abengoa Corporate Directory EE 146 13 1 Data contained in the Corporate Director 146 13 2 Views in the Corporate Directory AEN 146 13 3 ele EE 147 13 4 How to access Listin CGorporativgo EEN 148 13 5 Locating Information EE 149 13 6 EEN EE 150 14 Emergency Contact Information cccsoccscienietecgaieracts deccieaeeseicebeadstitasaniaciiteetleaatieaeieeneee 151 14 1 FDOT District 1 Staff RTMC Operations ssssneeseseeeseerrnrrenneresrrrrnsrrrrneernee 151 14 2 FDOT District 1 Staff Field and Internal Equipment Maintenance 153 14 3 Road Ranger EE EE 154 14 4 Incid
112. e disabled vehicle from travel lanes Change flat tires Provide jump starts Provide up to one gallon of unleaded fuel to the motorist which should be enough to enable them to reach the closest fueling location Provide water o Assist the motorist with mechanical failures and perform minor repairs when feasible This should only be done if the mechanical problem can be remedied quickly maximum 15 minutes Oo oO O The Contractor or Road Ranger Service Patrol shall not charge any fees accept any gratuities recommend secondary towing service or recommend repair body shops VIOLATION OF THIS REQUIREMENT SHALL CONSTITUTE GROUNDS FOR IMMEDIATE TERMINATION OF THE EMPLOYEE AND OR CANCELLATION OF THE CONTRACT 11 8 Maintenance of Traffic The Road Ranger Service Patrol is required to set up temporary Maintenance of Traffic MOT for all assist activities on the highway MOT equipment includes highway flares cones flagging flashing amber white lights arrow board DMS board etc to assist with traffic control The following guidelines have been established o Always stop 1 car length behind the incident if first on the scene Leave at least 1 car length 30 50 feet in between the Road Ranger Service Patrol vehicle and the incident vehicle in front Turn tires toward the nearest curb DMS board must show the appropriate message or four points for shoulders 15 cones MUST be used if you are blocking ANY lanes Use proper tapering of lanes m
113. e roadways actively managed by the RTMC Through various input screens information about incidents is entered by the TMC Operator The main objectives of SunGuide event management are Traffic Event and Incident Management Information Dissemination to the Public Road Ranger Dispatch Reporting and Tracking Roadway Impact Sending Incident Notifications to Incident Responding Agencies O OO OO 10 2 SunGuide Software Incident Management Module As previously stated the SunGuide software Incident Management IM Module enables the user to monitor and interact with the field equipment Specifically this module allows DMS CCTV and video wall control functions These controls provide the RTMC operators with the necessary tools to effectively monitor the progression of multiple incidents simultaneously The SunGuide IM Module also contains an algorithm that uses occupancy volume and speed data to make a determination of a probable incident based on user defined thresholds Telvent Farradyne Page 104 Revised 6 2 08 11 Road Ranger Roles and Responsibilities There are many responsibilities and activities required of the Road Ranger Service Patrol program The Road Ranger Service Patrol contractors are ultimately responsible to perform these services as stated in their contract but the RTMC assists this program by dispatching monitoring and documenting all Road Ranger Service Patrol activities The following section provides a descript
114. ed 6 2 08 Knowledge Skills and Abilities O O O 40 50 ELE o Knowledge of Oracle database applications and Windows operating systems and program applications Knowledge of freeway management systems control software such as SunGuide or equivalent Skilled in leadership and interpersonal relationships Knowledge of key management concepts Ability to clearly communicate technical information in layman s terms Ability and willingness to work alternate work schedules and be on call 24 hours day Ability to write technical reports correspondence manuals and advertising materials Ability to coordinate real time activities and priorities Knowledge of day to day operations of a computer network and servers Desirable Qualifications Education The RTMC IT Manager must have a bachelor s degree in computer science or the equivalent of five years experience in the operations of a facility similar to the RTMC with similar responsibilities The RTMC IT Manager must also have a Microsoft Certified Systems Engineer MCSE professional certification Qualifications Normal amounts of lifting and climbing are required on an occasional basis Telvent Farradyne Page 48 Revised 6 2 08 5 6 6 RTMC IT Technician The RTMC IT Technician position is responsible for the entry level support of all computer systems within the RTMC This position will also include the responsibility of handling all telephone calls placed at the computer help
115. ed with respect and dignity Each individual has the right to work in a professional atmosphere which promotes equal opportunities and prohibits discriminatory practices Achieving this desired environment greatly depends upon mutual respect cooperation and understanding Attitudes and behavior that undermine this goal are detrimental to all and should not be tolerated Harassment in the workplace is a form of discrimination It is unwelcome and unwanted It affects the individual s ability to learn and work It can also be an expression of abuse of power authority or control and is coercive in nature Telvent Farradyne recognizes that its employees may be subject to harassment by visitors or others who conduct business with the company As well visitors and other non employees may be subject to harassment by Telvent Farradyne employees In both instances Telvent Farradyne acknowledges its responsibility to do all in its power to support and assist the person subjected to such harassment Telvent Farradyne encourages reporting of all incidents of harassment regardless of who the offender may be Telvent Farradyne Page 91 Revised 6 2 08 For the purposes of this policy Harassment in the workplace includes harassment sexual harassment and poisoned work environment Harassment Harassment means any behavior often repetitive in nature which is offensive embarrassing and humiliating and which denies individuals their dignity
116. edures special projects and requests Brief all incoming operators at shift change while utilizing the Shift Change Report Be the central contact for communications with external agencies including voice mail fax internet and other electronic data Communicate and coordinate with field units to respond and clear incidents from the roadways and re open lanes to traffic as fast as possible Assist the RTMC Operations Supervisor and RTMC Manager in coordinating information flows within the control room and for facilitating responses to disasters and high profile special events that impact traffic as directed Facilitate the information exchanges between the control room operators and the FHP dispatchers to ensure that all operators are aware of relevant information pertaining to their respective systems Work with FHP dispatch to utilize CCTV camera images to determine the resources needed in the field to clear incidents Advise for additional supervision during unusual and significant unscheduled Level 3 events Provide coordination with local and statewide TMCs particularly regarding incidents that affect another TMC s coverage area Be fully trained and fluent in all control room systems Be capable of stepping in during peak times to assist other operators and thereby even out the peak resource loading Telvent Farradyne Page 35 Revised 6 2 08 Monitor and report any internal and external system irregularities with the software CCTV
117. eeeeeeeeeeeeeeeeeeeeeeeeeenaaaes 109 11 16 Communication with the SWIFT SunGuide Center 109 11 17 Authorized Road Ranger Service Patrol StopS ssssesssnnneersrnnnsnrrsserrnnrern 110 11 18 Authorized Leave from Road Ranger Beats 110 11 19 Missing Malfunctioning Equipment Nu 110 11 20 Road Ranger Service Patrol Shift Changes ANEN 110 11 21 Road Ranger Issue Resolution cccccccccssseeeenececeeeseeeeseneeeeeeeeeeneneeeeeeeees 111 12 Report Preparation and Management 112 12 1 SEFRTOC Incident DEE enee EE EE 113 12 2 Abee 116 12 3 Field Equipment and Internal Status Reports cceceeecceeeeeeeeeeeeeeeneeeseeeaes 117 12 4 RTMC Website and Partner Website Functionality Heport 118 12 4 1 RTMC Website Verification Form Example ssssseseessenesssrrrnssrrnenerrenssere 120 12 4 2 Website Screenshot Example AAA 121 12 5 Operations E 122 12 5 1 Weekly Operations Report geed 122 12 5 2 Monthly Operations Report sicicicivccsssccssaceainesseceessnicueteeesatennsenstncengeiesenmnan ieee 122 12 5 3 Quarterly Operations Report sss cescosiccaisecceimsedsrectsenseaeccnsciesawenntasedenminanees 122 12 5 4 Yearly Operations Heport Nun 122 12 5 5 Information Accumulation for All Operations Reports ssssseeesssseneeeereeeene 122 12 5 6 Accident Investigation Sites Report 123 12 6 Road Ranger Activity EE 124 SERE 124 12 8 Other Periodic ACtiVitiO Ssss aE 126 12 8 1 Video Wall Computer Reset AE 126 12 8 2 SunGuid
118. een 93 9 37 Workstation ele 94 9 38 Coordination of the RTMC Cleaning Vendor ssssssesssseenssersnensrnressrrrnnerrenensnne 94 9 39 Privacy and Information Release Policies cccccssseeeeeeceeeeeeeeeeeeseneeeeeeeeees 95 9 40 CCTV Protection of PrivaCysP OGY ett eege dee ees dE 95 9 40 1 Camera Pan Tilt Zoom PTZ wsis coccgsicccsendiscadteeesedoadeagsscehenetaalsteenssusasapeaeeninee 96 9 40 2 Video re e EE 96 9 40 3 Release of Personal Information to Police Services c ccceceeeeeeeeeneeeeeees 96 9 40 4 Release of Personal Information to Assist Road Ranger Gate 96 9 40 5 Release of Personal Information to Stakeholders AA 97 9 41 DMS Information Dissemination Policy 97 9 42 Media POliCies serbeschen Reggae 97 9 43 CCTV Video Image Zahargwg oe ENEE dee EES EERSTEN 98 9 44 Telephone Answering ProCeCure c ccccceeeeeeeeeeeeeeeeeeeeeeeeeeseseeeeeeeeeeeensenees 98 9 45 Telephone Fax and Television Usage cccccceeeeesseeeccceeeeeeeeeeeseeeeeeeeeeeeennensees 98 9 46 Communication Etiquette Ait cece tieh dare docndtnancacenesiaucledeel vacidysadtimnaihaacnaen wat eageaed 99 9 47 SWIFT SunGuide Center Video Wall Hardware and Software Policy 100 9 48 E Mail and Communications Systems Usage Policy 101 9 49 Pil TAS COME PONG EE 102 9 50 SWIFT SunGuide Center Issued Equipment sssnessseneneeeenneesenereserrnnrrrnneesene 102 9 51 TIM Team Coordination Guidelines icc ices cess voccent
119. eld Equipment and Internal Systems Tracking Microsoft Access database by the RTMC operations staff 24 7 365 The RTMC Shift Supervisors will do system wide equipment checks at 0200 and 0700 hours every day however The RTMC Shift Supervisors are responsible for completing this test and entering the information into the Field Equipment and Internal Systems Tracking Microsoft Access database The RTMC Shift Supervisor must perform the following activities to complete this process 1 Resend DMS messages to all active DMS in the field to determine their status The time stamps should update which indicates that the DMS message was actually delivered to the unit in the field 2 Send a blank command to all non active DMS in the field to determine their status Again the time stamps should update which indicates that the DMS message was actually delivered to the unit in the field 3 Confirm the status of all problem DMS in the field if possible 4 Contact the appropriate field personnel for emergency type problems For specific procedures please refer to the DMS Message Malfunction section of the RTMC Strategic Operations Plan document 5 Record all DMS malfunctions and dispatch information into the Field Equipment and Internal Systems Tracking database 6 When there are multiple DMS with verified stuck messages the field technician handling the problems should be sent to the closest DMS to their location first Check
120. ems and information o Protect the company s integrity and professional reputation o Adhere to government regulations including but not limited to EEOC OSHA and the US Pipeline and Safety Regulations Scope This policy applies to all employees however it is recognized that some positions require more direct involvement with the customer s systems and therefore generate a higher level of concern for safety and security Due to this distinction there are various procedures required for different positions within the company The classification levels are listed below Level 1 positions have direct access to the creation or maintenance of customer systems This level includes technical roles or managerial positions within the technical area or any positions that have direct access to customer systems that are in operation monitoring and controlling customer pipelines or water or electric systems These positions are classified as highly sensitive because the major safety concerns and their ability to access highly confidential system information Level 2 positions may have access to the creation or maintenance of customer systems This level may be involved in the initial design or negotiations related to the system s sale or development These positions are classified as sensitive because their ability to influence and access highly confidential system information Level 3 positions do not have access to customer systems This level is gener
121. ense The initial Vacant Shift Coverage schedule is as follows Vacant Shift Coverage Worksheet Operator Name Date of Call Out Part Time Operators PT Temp Operator 1 PT Temp Operator 2 Reason Call Out Accepted Declined Already School Vacati Date Last Other Decline Dates Call Number of Sick Filled No Answer Working Work SE Past 30 Days Order Declines Today s Date PT Operator 1 PT Operator 22 Full Time Operators Full Time Operator 1 Declined Already School Vacati Date Last No Answer Working Work Declined Other Decline Dates Call Number of Past 30 Days 2 Declines Full Time Operator 2 Full Time Operator 3 Full Time Operator 4 Full Time Operator 5 Call Out Sick Shift Supervisors Shift Supervisor 1 Shift Supervisor 2 N w Accepted Filled Declined Already School Date Last No Answer Working Work Declined Other Decline Dates Call Number of Past 30 Days Order Declines Shift Supervisor 3 Shift Supervisor 4 Shift Supervisor 5 Call Out Sick Operations Supervisor Accepted Filled WE VE ee ee eee ee EEN GEES EC 8 2 3 4 ee es e GE E VE GE dsd O Declined Already School Uae Date Last No Answer Working acation mum Operations Sup
122. ent selection placement transfers training and development promotion demotion compensation benefits layoffs terminations and all conditions or privileges of employment 9 31 At Will Employment Relationship Telvent Farradyne is an Employment at Will employer Nothing contained in the employment application granting of an interview offer of employment or in this document shall be deemed to create an employment contract between the employer and any applicant or employee for either employment or the providing of benefits If an employment relationship is established the employee understands and agrees that their employment is not for a definite period of time regardless of the date method or description of payment of wages or salary The employment relationship may be terminated at any time without previous notice and for any reason whatsoever with or without cause Your employment is entered into voluntarily and you are free to resign at any time Similarly Telvent Farradyne is free to conclude the employment relationship at any time 9 32 Harassment Policy The harassment policy applies to all staff members at all levels including senior executives management employees and temporary employees The policy also applies to non employees such as visitors contractors suppliers fee for service individuals and clients As an employer Telvent Farradyne is committed to providing a work environment in which individuals are treat
123. ent Responders and Partner Agencies District 1 156 14 5 Incident Responders and Partner Agencies Other Dietrcte 157 15 FHP and FDOT Joint Project Agreement ccccceeeesccceeeeeseceeeneeeneeeteneeeeeeeeneenees 160 15 1 Fiber Optic Cable Connection I 75 and Bayshore ssssssssssseesssserrsssrrnreerene 161 16 Listor Acronym S EE 162 Telvent Farradyne Page vi Revised 6 2 08 1 Standard Operating Guidelines Document Overview The Standard Operating Guidelines SOG document is a detailed manual that provides specific administrative and operational policies and guidelines for the operators and supervisors working at the Florida Department of Transportation FDOT District 1 Southwest Interagency Facility for Transportation SWIFT SunGuide Center It is designed to provide the staff with the reference materials and the knowledge necessary to operate the SWIFT SunGuide Center in support of FDOT s overall mission This SOG was developed utilizing the Systems Engineering Management Plan SEMP traceability matrix Portions of this document were developed jointly with FDOT Motor Carrier amp Compliance Office MCCO and the Florida Highway Patrol FHP to provide a review process to resolve operational issues facility issues and agency responsibilities All procedures contained in this document have been reviewed and approved by FDOT and FHP Any changes additions or deletions of procedures noted in the document
124. ent leave as described above while on a paid vacation Telvent Farradyne will consider making arrangements for the employee to be credited for the time lost due to the bereavement for up to 3 days 8 7 Jury Duty Telvent encourages employees to fulfill their civic responsibilities by serving jury duty when required To be eligible all employees must have completed their probationary period While serving jury duty Telvent Farradyne will continue to pay the employee s salary less any money paid to the employee by the Courts Once summoned the employee must submit a copy of the summons to Strategic Resource Development Employees are expected to report for work whenever the court schedule permits Telvent Farradyne Page 66 Revised 6 2 08 Telvent Farradyne may appeal to the courts for an exemption from jury duty where the loss of key personnel at a crucial time may have a detrimental effect on the company Accordingly Strategic Resource Development must be notified to pursue such an exemption Telvent Farradyne will continue to provide health insurance benefits for the full term of the jury duty absence Vacation sick leave and holiday benefits will continue to accrue during jury duty leave 8 8 Witness Duty Jury Duty pay will also be granted if an employee is subpoenaed to appear in court as a witness A copy of the subpoena should be given to the employee s supervisor immediately after it is received so that operating requireme
125. ents They should use appropriate containers to store their collected materials during clean up They should not dispose collected material on any roadside and shall only dispose this collected material at official collection sites The Road Ranger Service Patrols are not authorized to handle hazardous material The Road Ranger should inform the RTMC of the type of debris encountered If the debris cannot be safely handled by one Road Ranger the RTMC will dispatch a second Road Ranger to assist In addition the Road Ranger is required to notify the RTMC if assistance from FDOT Maintenance or the asset management contractor is required 11 5 Driving in the Emergency Lanes to Reach Incidents The Road Ranger Service Patrol operator will call the RTMC for permission to drive in an emergency lane shoulder to reach an incident The RTMC operator will notify the RTMC Shift Supervisor or designee of the request who in turn will notify FHP dispatch The RTMC Shift Supervisor or designee will use sound judgment to determine if the use of the emergency lane is warranted Road Ranger Service Patrol operators should only request to drive in the emergency lane when traffic is moving 10 miles per hour or less The Road Ranger should use caution when driving along the shoulder and not exceed speeds of 15 miles per hour 11 6 Road Ranger Service Patrol Advice to Motorists Prior to providing any assistance the Road Ranger Service Patrol operator should inform
126. erry C Davis Florida Highway Patrol 4700 3 Terminal Drive Fort Myers FL 33907 Date of Scan Employee Name Florida Department of Highway Safety amp Motor Vehicles Driver License Office Location Florida Department of Highway Safety amp Motor Vehicles Driver License Office Representative Name Florida Department of Highway Safety amp Motor Vehicles Driver License Office Representative Signature FDOT D1 Electronic Fingerprint Confirmation 7 07 Telvent Farradyne Page 60 Revised 6 2 08 Samples of the 4 required JTF Security Clearance forms are given below JOINT TASK FORCE FOR LAW ENFORCEMENT COMMUNICATIONS JOINT TASK FORCE FOR LAW ENFORCEMENT COMMUNICATIONS STATE LAW ENFORCEMENT RADIO SYSTEM STATE LAW ENFORCEMENT RADIO SYSTEM SLERS LERS APPLICATION FOR SECURITY CLEARANCE NON DISCLOSURE AGREEMENT Name Sex Exaployse or Coutracter Name Race Daze of Biti Agency oc Business Name Place of Birth Agency or Business Address Social Security Number Agency or Businsss Telephone Core Drivers License Number Stare NOTE Failure to complete ALL blank portions of this form will result in your application not being processed and returned to you for completion Height Weight Hair Color I do hereby agoe to uphold the policies and procedures Color Eyes adopted by the Joint Tack Force on State Law Enforcement Communications to safeguard chs informacion and associated resources that may be euzusted to me or that I
127. ersonnel onsite at the RTMC This service may be provided for future scans but it is possible that the individual will have to use the alternate method Instructions for this alternative method are given below o Contact your local Florida Drivers License Office to set up an appointment o The RTMC Operations Manager will inform the Florida Drivers License Office that the RTMC is sending personnel for a live finger print scan for a FHP background check o Upon arrival at the location remind the Florida Drivers License Office representative that these fingerprints need to be saved in the FHP file o The Electronic Fingerprint Confirmation Form must be completed by the individual and signed by a Drivers License Office representative at the time of the live fingerprint scan o This original form will be sent along with all other completed documents to the FDOT RTMC Project Manager All required documentation must be complete accurate signed and mailed to the FDOT RTMC Project Manager The FDOT RTMC Project Manager will then mail and e mail all the completed documents with the original signatures to Major Steve Williams Security Clearance may be denied for the following reasons o The applicant has been convicted of a felony offense o The applicant is currently on probation for any offense or has charges pending felony or misdemeanor o The applicant has been convicted of a misdemeanor offense involving any type of theft violence or drug offenses
128. ervisor Other Decline Dates Call Number of Past 30 Days Order Declines Telvent Farradyne Page 71 Revised 6 2 08 To illustrate the process the following example is given On January 19 2008 a regularly scheduled operator takes a vacation day The first part time operator on the list is already scheduled to work the second part time operator declines and the third part time operator covers the shift The third part time operator decides to remain at the top of the list to increase the likelihood of additional work opportunities The adjusted Vacant Shift Coverage schedule would be as follows Vacant Shift Coverage Worksheet Operator Name Today s Date Date of Call Out Reason Call Out Accepted Declined Already School Vacatl Date Last Other Decline Dates Call Number of Sick Filled No Answer Working Work acatlon Declined Past 30 Days Order Declines 7 a o 2 3 01 19 08 01 19 08 4 Call Out Accepted Declined Already School Vacati Date Last Other Decline Dates Call Number of Sick Filled Noa Answer Working Work Declined Past 30 Days Order Declines Part Time Operators PT Operator 1 PT Operator 2 PT Temp Operator 1 PT Temp Operator 2 Full Time Operators Full Time Operator 1 Full Time Operator 2 Full Time Operator 3 Full Time Operator 4 Full
129. es Examples of work performed may include receiving logging in sorting and distributing mail preparing outgoing mail photocopying filing posting or proofing data or answering telephone calls and recorded messages o Work performed may also include composing routing correspondence logging correspondence scheduling meetings or appointments arranging travel screening and directing incoming calls providing information maintaining files or transcribing dictation o Prepare documents using Microsoft applications formats proofs and edits for errors o Verify daily that all public information handouts in the RTMC lobby and the bathroom consumables are at the appropriate levels o All other tasks assigned by FDOT O Organizational Relationships The RTMC Receptionist Clerical reports directly to the RTMC Operations Supervisor Knowledge Skills and Abilities Knowledge of office and business principles Skilled in interpersonal relationships Skilled in the use of Windows based applications Ability to write reports meeting minutes create scheduling and file all materials based on ISO 9001 standards Ability to coordinate multiple real time activities and priorities o Skilled in the use of all office related equipment Or E O Desirable Qualifications Education The RTMC Receptionist Clerical employee must have at least two years experience in a position of similar requirements or equivalent Qualifications Experience in t
130. est and Error Tracking The electrical generator automatically activates for approximately 15 minutes every Tuesday During this weekly test the generator provides power to the RTMC building exactly like it would if there was a power failure The RTMC Shift Supervisor must immediately go to the back room and check the UPS for abnormalities when the weekly generator test begins The RTMC Shift Supervisor must then record the start time end time and the time that the UPS was checked in the Field Equipment and Internal Systems Microsoft Access data entry database The RTMC Shift Supervisor will also note that this task was completed on the Daily RTMC Supervisor Checklist that is given to the ITMS Operations Manager Any abnormalities or problems should be treated as an emergency The RTMC Shift Supervisor must notify the RTMC Operations Director and the FDOT RTMC Manager immediately If no contact is made with these individuals the RTMC Shift Supervisor must attempt to notify the RTMC IT Manager and the FDOT RTMC and Contract Manager until contact is made Testing and maintenance activities will be performed by FDOT and recorded in the maintenance software for record keeping and reporting Maintenance will be conducted under warranty and then included in the monthly generator maintenance contract The fuel supply readings and the generator hardware will also be handled by FDOT Training in the operation and troubleshooting of the generat
131. for monitoring the exterior surrounding areas of the RTMC building The cameras are equipped with day night lens with auto iris o Type IV Vandal resistant color cameras This type is used for the FHP District DUI investigation room Telvent Farradyne Page 85 Revised 6 2 08 9 22 2 Location and Quantity of Surveillance Cameras The location and quantity of the cameras are listed as follows Location Type Quantity Exterior N Exterior doors Loading dock Employee parking lots 8 Building surrounding area 4 Interior Public lobby DN Control room FDOT hallway FHP District lobby MCCO lobby lt N FHP District DUI room N Secure Lobby oo N Total 9 22 3 Surveillance Camera Monitoring The building surveillance CCTV cameras are monitored by a vendor supplied software application The monitoring software is installed on the workstations at the following locations o RTMC receptionist FHP District receptionist MCCO receptionist All workstations in the control room Video wall oO 0 0 The software system provides a variety of multiple and single camera displays playback options and alarm event triggered response options The cameras are configurable as visible or covert by an authorized user All programming features are available from an on screen programming interface All user activity on a unit is capable of being logged for specified time periods
132. for their records If the potential employee or employee does not complete the Applicant Authorization and Consent Form then this situation will be reviewed to determine the appropriate action Telvent Farradyne Page 52 Revised 6 2 08 Position Requirements Grid The position requirements grid provides a general guide for the type of operational tests needed for each position level However there may be circumstances that necessitate that certain positions submit to additional testing This grid applies to permanent temporary and contract staff Casual staff including those working on an intermittent basis do not need these checks completed unless they are working in a safety sensitive job For US employees as a condition of employment all levels are required to complete each of the tests due to heightened security requirements This grid applies to Canadian employees and is a condition of employment Employment Screening Reference Checks Background Checks Criminal History Social Insurance Number SIN Verification Credit Checks Motor Vehicle Report Professional Designation Employment Verification Educational Confirmation Drug and Alcohol Testing Drug amp Alcohol Policy Confidentiality of Our Company and Customer Information Operator Certification Purpose Verify employment background Check for active criminal record Legitimate SIN Determine financial stability
133. free assistance to motorists in need This includes minor repairs tire changing jump starts water fuel the use of a cellular telephone etc o Provide a measure of advance warning to on coming motorists through the use of a truck mounted DMS with amber LED illumination o Immediately take action to clear the lanes of all disabled or damaged vehicles when no injuries are involved o Clear small debris and non hazardous spills from the roadway o Take action as a first responder Call FHP and or 911 as appropriate for Fire Rescue agencies to respond to serious traffic accidents The operator will protect the scene by setting cones flares and using the truck mounted DMS board o Make every attempt to reduce the impact on traffic while maintaining scene safety Render assistance to FHP Fire Rescue Wrecker Service and other responders as needed o Inform any vehicle driver that they will assist them to relocating operational vehicles that are involved in traffic incidents to a safe location such as Accident Investigation Sites o Inform any vehicle driver that they will assist them to follow the Florida Laws by relocating disabled vehicles that are obstructing traffic to a safe location o Report suspicious activity or security concerns to the RTMC o Report abandoned vehicles to the RTMC begin the FHP tolerance clock and mark the abandoned vehicle with a high visibility specialty tag o Report traffic conditions to the RTMC Telvent Fa
134. g 3 The connection is used for simple terminal dial out and the modem has auto answer disabled TELVENT Created September 16 Revised November 12 2 Allother remote access and modem connections including dial out PPP customer support and in house testing of rescue modems must be reviewed by the ITM Department to evaluate potential security risks and ensure that adequate precautions have been taken Authorization and Passwords Employees shall not use a password or access any electronic information unless authorized to do so Unauthorized access is prohibited Employees should treat information as confidential and not attempt to gain access without the prior approval of the owner Employees are responsible for maintaining the privacy of their passwords and access codes and shall not disclose their passwords to peers or persons outside Telvent Data Confidentiality and Integrity It is the responsibility of every employee to protect the confidentiality of accessible information Printed media containing confidential information shall be shredded All electronic media with confidential information should be overwritten prior to disposal Employees should use password protected screensavers on their computers when away from their desks for any extended period of time Employees who use laptop computers should encrypt or password protect any files or directories containing confidential or sensitive information Employees should regula
135. g upon the nature of the violation this may lead to rehabilitation disciplinary action up to and including immediate termination of employment Such violations may also have legal consequences Components of Policy The Operational Security and Drug Protection Policy has four components to ensure appropriate standards are met o Employment Screening o Drug amp Alcohol Policy o Confidentiality of Our Company and Customer Information o Operator Certification Employment Screening To protect the safety security and health of our employees company and customers several Employment Screening tools are used to ensure employees are capable of performing and meeting the specific duties of their position Depending upon the nature of the position the Employment Screening may include any of the following The grid at the end of this section outlines specific requirements for each level o Reference Checks This involves confirming specific employment background information with at least a couple of business related contacts supplied by the employee o Background Checks This involves an assessment of an individual s background This may include such procedures as criminal history social insurance number verification credit checks motor vehicle report professional designation employment verification and educational confirmation o Drug and Alcohol Testing This involves individuals participating in a drug and alcohol test according to
136. ger and the employee involved By starting or continuing his or her employment with the company the employee will need to complete an Applicant Authorization and Consent Form for testing to take place or to release information that will be used to conduct drug and alcohol testing By completing this form the employee is agreeing to the terms of this drug and alcohol policy and authorizes the laboratory to provide the test results to SRD in order to assess the employment status If an employee is having a drug or alcohol problem there is third party confidential assistance available for employees in Canada through the Employee Assistance Program at 1 877 630 6701 and for employees in the United States available through Employee Assistance Program at 1 800 828 6025 or 1 508 842 2780 Please refer to the Employee Assistance Program section of this document for additional details Confidentiality of Our Company and Customer Information Our employees occupy a position of trust and confidence with respect to affairs of the company During the course of employment they may be given access to confidential information about the company customers and its affairs These areas are collectively referred to as confidential information and are the sole property of the company One of the most serious responsibilities is to safeguard this information and have a thorough understanding of the employee s obligations to the company We require as a
137. gic Resource Development Department Sarasota Bradenton International Airport Florida s ITS Program Traffic Incident Management Team Transportation Management Center Uninterruptible Power Supply Wide Area Network Weapon s of Mass Destruction Telvent Farradyne Page 163 Revised 6 2 08
138. he RTMC since they are the eyes and ears or detection and management of all activities being handled by the RTMC All work is performed under direct to moderate supervision The RTMC Operator III position includes all operational and ATIS 511 RTMC Operator amp II qualifications relationships duties and training Additionally the following skills must have been developed by the RTMC Operator Ill Examples of Duties In addition to the RTMC Operator amp Il Examples of Duties the RTMC Operator Ill is expected to perform the following job responsibilities o Assume a leadership role and undertake increased responsibilities in the absence of the RTMC Shift Supervisor RTMC Operations Supervisor and RTMC Operations Manager o Demonstrate advanced skills leadership and work ethic that aims to advance the efficiency and service of the RTMC o Ensure the appropriate entry and accuracy of incident data into SunGuide and other sources for the entire shift These sources include but are not limited to DMS messages incident alert messages shift change reports telephone logs post incident review forms to correct common recurring errors and field equipment reports o Assist with the refinement of the training procedures for operators and the development of the RTMC Operator amp II certification examinations o Assist the RTMC Operations Supervisor and RTMC Operations Manager with the training and development of less experienced ope
139. he RTMC Operations Supervisor and RTMC Operations Manager with the training and development of less experienced operations staff Responsible for providing all operator yearly performance reviews to the RTMC Operations Supervisor and the RTMC Operations Manager for final approval Operate and monitor each component in SunGuide to ensure accuracy and functionality This includes CCTV VDS DMS video wall etc Responsible for report data generation to include monthly reports telephone logs operator performance incident reports and any other reports that are requested Organizational Relationships The RTMC Shift Supervisor is the fifth tier in the operations staff organizational structure RTMC Shift Supervisors report directly to the RTMC Operations Supervisor Knowledge Skills and Abilities In addition to the RTMC Operator I Il amp III skill sets the RTMC Shift Supervisor must have developed the following knowledge skills and abilities O 0000000 Oo oO Complete understanding of all RTMC processes and procedures Skilled in leadership and interpersonal relationships Ability to coordinate real time activities and priorities Direct experience with the day to day operations of a similar center Possess the ability to work well within a group Knowledge of key management concepts Ability and willingness to work alternate work schedules and to be on call 24 hours day Skilled in the use of Freeway Management and Advanced Traffic M
140. he use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis Telvent Farradyne Page 46 Revised 6 2 08 5 6 5 RTMC IT Manager The RTMC IT Manager position is responsible for the support of all computer systems and the video wall within the RTMC Examples of Duties O O O Maintenance of the RTMC computer hardware video wall software and network systems The RTMC uses the FDOT SunGuide control software which runs on an Oracle database Supervise any RTMC IT Technician positions plus any external system development contractors that are required Ensure system security and availability to only authorized users of each component of the RTMC Analyze the RTMC system needs evaluate new solutions to replace old systems and ensure compatibility with existing computer hardware and software to include costing out and purchase of new equipment and software Provide technical support to the FDOT computer systems managers to ensure compatibility in the RTMC Responsible for establishing the standard configuration of FDOT computers in the RTMC training RTMC operations staff on these standards and how they are administered Determine the needs for hardware and software upgrades Identify computer hardware problems and notify the RTMC Operations Manager when event status level warrants Provide and conduct training for all RTMC personnel regarding IT etiquette pro
141. heir assistance in a timely and efficient manner Log all activities into the SunGuide database and ensure the quality of information is complete and concise Learn to detect confirm and track equipment failures that affect control room equipment such as the central system computers CCTV monitors and large screen display units as well as RTMC system field equipment such as CCTV cameras VDS and DMS Coordinate with other operations staff with regards to external agency communications and general control room coordination This is always critical and is especially important at shift change Coordinate with other agencies to obtain a full understanding of the status of all control room activity Learn the process necessary to inform Emergency Services of traffic events The RTMC Operators will assist the RTMC Shift Supervisors by informing all Emergency Services of traffic events in the geographical coverage area of the RTMC These events vary in their scope and the methods on how the operator responds notifying Road Ranger FHP local police fire and EMS services The operators are responsible for ascertaining the level of response needed and contacting the appropriate services using the telephone numbers supplied to them in the RTMC SOG and SOP Telvent Farradyne Page 25 Revised 6 2 08 O O Learn to package the information received from traffic monitoring activities public safety agency scanners pagers e mail alerts and field devi
142. ic The FDOT Central Office will most likely adopt a statewide policy for this purpose These future CCTV camera images will most likely be required to display the SWIFT SunGuide Center logo or FDOT logo The RTMC Operators will always have primary control of the CCTV camera images 9 44 Telephone Answering Procedure When answering the telephone operators must use the following greeting SWIFT SunGuide Center your name speaking How may help you 9 45 Telephone Fax and Television Usage Telephones and fax machines shall be utilized for official communications only It is understood that telephones and fax machines may be needed occasionally for personal communications between spouses parents and children However this must be limited to the absolute minimum and not abused Inappropriate use or abuse of this equipment will not be tolerated and repeated abuse of this policy could be grounds for termination of employment Telvent Farradyne Page 98 Revised 6 2 08 Television service may be provided for operational use in the future and should only be used to view weather and news channels when installed 9 46 Communication Etiquette Being a call taker requires excellent communication skills The RTMC operations staff relies heavily on voice communications to perform their job duties ae Studies have proven that communication is broken down as follows o Bodily expressions 58 o Voice Tone 35 o Verbal Word
143. ide Center Facilities Manager to notify them of the problem The FDOT RTMC Manager and the RTMC Operations Manager must also be contacted If the caller or someone on the elevator has a medical emergency the call taker must inquire about the nature of the medical emergency and tell the caller that help will be sent to them The call taker must then immediately notify FHP dispatch to coordinate appropriate response If there is no emergency tell the caller to hang up the telephone immediately and notify the RTMC Shift Supervisor on duty The RTMC Shift Supervisor is responsible for notifying the RTMC Operations Manager of the occurrence 4 16 Building Accessibility The RTMC building provides adequate handicap accessibility and is fully ADA compliant This requirement is applicable to but is not limited to the following areas building access parking offices and other working areas 4 17 Special Features The RTMC will host public tours for educational purposes A public tour path inside the building is designed in such a way that visitors can observe but not interfere with the RTMC operations As a result the tour path does not compromise the building security requirements The actual tour path will be defined in the near future and included in this document 4 18 Building Maintenance FDOT is responsible for the maintenance of the building FDOT has contracted with a SWIFT SunGuide Center Facilities Manager to handle the following
144. ide or near the main entrance to the RTMC Employees must only smoke in the assigned smoking areas Smokers will not be afforded extra break time to smoke in excess of the normally allowed 15 minute morning and afternoon break periods Additional detail can be provided upon request Persons who desire to smoke will insure that there are no active incidents and will ask for permission before taking a smoke break If the employee is needed to manage an incident or another important job function the smoke break must wait until the situation permits The employee may also be called back early from this break to assist with an incident The standard break policy noted in the Breaks and Lunch section of this manual applies to time management during break periods 9 7 Requests for Time Off All operators must officially request time off for vacation personal days comp days and jury duty by completing the Telvent Vacation Request form A sample of this blank form is located at the end of this section This form must be entirely completed signed and presented to the RTMC Operations Supervisor or when absent to the RTMC Operations Manager Every attempt to fulfill a time off request will be taken but no request is guaranteed There may be times when a time off request cannot be authorized All time off requests will be handled on a first come first serve basis and are allowed to be submitted starting 2 months from the requested vacation day
145. ides for remote operation via client applications developed using the optional Application Programmer Interface API The optional Application Programmer Interface API is provided with sample software example programs in the form of a Software Development Kit SDK The SDK enables the development of customized client software modules that can be used to operate the device remotely thus extending remote system access and function The system is integrated with the access control system 9 23 RTMC Work Areas Work areas at the RTMC will be assigned to the operations staff by the FDOT RTMC Project Manager The offices that have been approved by FDOT and are currently available to the RTMC staff are given below o Room 1005 Receptionist Lobby Area Room 1081 Administrative Assistant Room 1085 Highway Advisory Radio HAR Recording Room Room 1090 IT Support Room 1091 Operations Supervisor Office Room 1092 511 Expansion Area Room 1093 Shift Supervisor Office Room 1094 Shift Supervisor Office Room 1095 Shift Supervisor Office Room 1102 Eight consoles in the control room and four future consoles Room 2013 Storage Space ITS Maintenance Contractor area Room 2017 Upstairs Conference Room O oo oo o oo oo 0 Telvent Farradyne Page 87 Revised 6 2 08 o Conference rooms copy rooms and file space are also available as assigned by FDOT 9 24 Equipment Room Guidelines The equipment in the equ
146. ill prepare weekly monthly quarterly and annual reports that summarize the operations results of the SWIFT SunGuide Center This includes but is not limited to information concerning detector speeds travel times incident timelines incident levels and types customer satisfaction Road Ranger activities traveler information activities RTMC operations staff activities RTMC and field device maintenance activities and other data items requested by FDOT The final content and format of these reports are reviewed and approved by FDOT These reports are written in coordination with the FDOT Statewide Performance Measurement requirements The annual report is a more comprehensive report This report includes the results of the SOP highlights of successes a description of systems benefits and a listing of processes that can be improved changed or removed from the operations plan The annual report includes coordination and compliance with the FDOT internal Tier 4 business plan process A list of reports and repeating activities that are prepared and supplied to FDOT is given below Daily Reports amp Activities o Field Equipment and Internal System Status Report 0200 RTMC Shift Supervisor will send by e mail o Field Equipment and Internal System Status Report 0700 RTMC Shift Supervisor will send by e mail o Operator Incident and Event Accuracy Report daily review and data entry o Employees must keep their time sheets current da
147. ily for auditing purposes Weekly Reports amp Activities o Operations report Archive data records Employee time sheet submittal provided with each invoice Operator Incident and Event Accuracy Report RTMC Operations Supervisor Generator test and error tracking RTMC Website and Partner Website Functionality Report Video wall computer reset every Monday morning at 0200 hours SunGuide server restart every Monday morning at 0200 hours RTMC Operations Supervisor and RTMC Operations Manager meeting Monthly Reports amp Activities o Operations report Road Ranger Activity report Invoices and progress reports Update on budget status of work and cost summaries SEFRTOC incident analysis 511 QA QC Data quality checks Video wall lamp reset on the first Monday morning of every month at 0200 hours o RTMC Supervisors meeting Quarterly Reports amp Activities o Operations report o Schedules of project milestones o Evaluate and provide RTMC training manuals and materials o Staff meeting 000000 0 O Gees Ke ee gel Telvent Farradyne Page 112 Revised 6 2 08 Bi Annual Reports amp Activities o Update procedures and request improvements to operations Drug testing for all staff Review and revise the SOG Review and revise the SOP Review and revise the DMS SOP Annual Reports amp Activities o Operations report o FDOT inventory check Every Two Years Reports amp Activities o Criminal background check for the RTMC operati
148. inimum of 5 cones per lane Cones must be spread out all the way to the front of the incident scene No less than 8 cones MUST be used while working on the shoulder disabled vehicle accident paperwork etc o Road Ranger Service Patrol should notify RTMC before leaving the vehicle O 0000 0 Telvent Farradyne Page 107 Revised 6 2 08 There should be one Road Ranger Service Patrol per travel lane blocked when possible Light bar must be on when parked on shoulder Relocate vehicle in accordance with the Vehicle Positioning amp Scene Safety SOG The Road Ranger Service Patrol should not spend more than 5 additional minutes on the shoulder after an incident has been cleared Seat belt MUST be worn at all times while in the truck including times in the shoulder lane o The Road Ranger Service Patrol operator must wear their safety vest at all times both in and out of their truck o Safety vest must be clean and worn properly for maximum visibility Safety vest must fit properly o Safety vest should be closed in front oO 0 0 O O 11 9 Accidents The Road Ranger Service Patrol should notify the RTMC and request Law enforcement fire and ambulance assistance when necessary at accident scenes The Road Ranger Service Patrol should remain at the scene until the appropriate assistance arrives or is released from obligation by the Incident Scene Commander The Road Ranger Service Patrol should follow all directions of Law enforce
149. ion contingent upon a satisfactory background investigation Information obtained from the appropriate State Worker s Compensation Agency is here by authorized If blank obtaining worker s compensation information is not authorized authorize Creative Human Resource Management of Roswell Georgia herein after referred to as CHRM and any of its agents and designated Company personnel to disclose orally and in writing the results of this verification process and or interview to the designated authorized representatives of this Company have read and understand this release and consent and authorize the background verification hereby authorize persons schools current and former employers and other organizations and agencies to provide CHRM with all information that may be requested and hereby release all of the persons and agencies providing such information from any and all claims and damages connected with their release of any requested information agree that any copy of this document is as valid as the original Ido hereby agree to forever release and discharge the Company and its agent CHRM and their associates to the full extent permitted by law from any claims da mages losses liabilities costs and expenses or any other charge or complaint filed with any agency arising from the retrieving and reporting of requested information According to the Federal Fair Credit Reporting Act am entitled to know if employment was
150. ion of the program and an overview of the Road Ranger Service Patrol contract scope of services as it pertains to RTMC operations 11 1 Program Overview FDOT District 1 operates the Road Ranger Service Patrol program to provide trained and certified Road Ranger operators and roving Service Patrol vehicles in the five counties traversed by I 75 Collier Lee Charlotte Sarasota and Manatee The Service Patrol vehicles are privately owned specially equipped pick up trucks working under contract to FDOT The primary purpose of the Road Ranger Service Patrol is to respond to non recurring incidents such as motor vehicle collisions material spills and vehicle disabilities The response and assistance provided by the Road Ranger Service Patrol at these traffic incidents helps improve safety to motorists and other incident scene responders Additionally the Road Ranger Service Patrol program helps to reduce the disruption to the traffic stream and provides on site communications to the RTMC All services are provided to the motoring public free of charge The Road Ranger Service Patrol vehicles operate 16 hours per day 7 days per week including holidays FDOT handles program administration and empowers the RTMC to handle the communications responsibilities 11 2 Road Ranger Duties The Road Ranger Service Patrol program has the following duties o Continually patrol a freeway segment beat to detect and respond to traffic disruptions and provide
151. ipment room provides information and operations to the RTMC control room and in the case of the SunGuide servers the entire state The RTMC staff is not allowed to touch any of the equipment in the equipment room for any reason The RTMC staff will not loiter in or occupy the equipment room without prior permission from FDOT the RTMC Operations Supervisor or the RTMC Operations Manager 9 25 Stress Reduction Room The SWIFT SunGuide Center includes a stress reduction room or weight room and locker room for all employees The RTMC staff is encouraged to use these facilities All employees must sign the liability waiver created by FHP before using any Stress Reduction Room equipment Gym etiquette is as follows o Be courteous to others o Return weights to their appropriate place on the racks gt Weights lying on the floor can be dangerous to others gt Weights left hanging on a bar on a rack can deform the bar Do not drop weights Do not bang the weights it is hard on the equipment floor and ears Wipe off the equipment after use Do not make excessive noise including but not limited to gt Loud music gt Banging weights gt Vocal noise o Ensure that personal belongings are not in a walkway or in any other dangerous location o Do not use chalk or cornstarch O 00 O The locker room is the first and last place that employees go when using the gym The quality and cleanliness of the locker room environment generally permeates the
152. is may happen because the dates change in the same log e To average all response times together o Scroll to the bottom of the new column and click on the 1 empty cell right below the column e Enter formula into cell AVERAGE START ROW NUMBER COLON END ROW NUMBER o EX AVERAGE 57 89 This will give you the average response time for all the calls PUT ALL GATHERED INFO INTO THE ROAD RANGER SPREADSHEET 12 7 Calculating Statistics for the Weekly Road Ranger Report Backup Telvent Farradyne Page 124 Revised 6 2 08 Telvent Farradyne Page 125 Revised 6 2 08 12 8 Other Periodic Activities 12 8 1 Video Wall Computer Reset The video wall computer must be manually reset every week The reset should be performed during the weekly SunGuide server restart every Monday morning at 0200 hours as long as there are no active events If there are active events the video wall computer must be restarted as soon as all events are closed To reset the video wall computer o Go to the computer located under the video wall monitors in the equipment room Flip open the panel on the top computer Press the red reset button Use the keyboard to enter the password when prompted Contact the RTMC Shift Supervisor or the on call supervisor for the correct password or if you have any questions regarding this procedure oO 0 0 12 8 2 SunGuide Server Restart The SunGuide server should be restarted every Monday morning at 0200 hours as
153. ition of employment and or continued employment that all applicants consent to and authorize pre and post employment verification of the background information submitted on their application or resume L the undersigned applicant do hereby certify that the information provided by me for the purpose of employment is true and complete to the best of my knowledge understand that if am employed any false statements will be considered as cause for possible dismissal This release and authorization acknowledges that the Company may now or at any time while am employed administer a personality profile conduct a verification of my eligibility to work in the United States pursuant to applicable laws my education previous employment work history credit record contact personal references require that provide a urine specimen to be tested for the presence of drugs or alcohol access motor vehicle records worker s compensation claims histories and to conduct fingerprinting and receive any criminal history record pertaining to me that may be in the files of any Federal State or Local criminal justice agency in any State and for other information deemed necessary to fulfill the job requirements The result of this verification process will be used to determine employment eligibility under the Company s employment policies In conformance with the Americans with Disabilities Act acknowledge with my signature that have been offered a posit
154. its Exceptions to this last statement would be benefits that have a specific waiting period All employees regardless of classification status or length of service are expected to meet and maintain company standards for job performance and behavior 5 3 Career Path There are seven tiers in the RTMC operations career path These tiers are RTMC Operator Trainee RTMC Operator RTMC Operator II RTMC Operator III Lead Operator RTMC Shift Supervisor RTMC Operations Supervisor and RTMC Operations Manager The RTMC employee must demonstrate full knowledge of the skills and abilities necessary for next tier in order to progress through the tiers To be promoted through the RTMC Trainee RTMC Operator RTMC Operator Il and RTMC Operator III Lead Operator tiers the employee must also successfully complete each certification level 5 4 Certification Process Each certification level involves the successful completion of the three step certification process training evaluation and testing 5 4 1 Certification Process Requirements RTMC Operator To become a certified RTMC Operator an individual must master the following skills and abilities and demonstrate this knowledge and experience by successfully passing the RTMC Operator Certification Examination with a score of at least 75 Skills and abilities to be demonstrated include but are not limited to Telvent Farradyne Page 23 Revised 6 2 08 5 4 2 Certificati
155. ive with road work activities Specific activities are listed below o Print forms from the Blank Forms folder named RTMC Website Verification YYYY MM DD and camera names This will help to locate the right cameras on the websites o Open five 5 Internet Explorer windows and open each one of these website in order RTMC vendor camera browser 511 SunGuide must also be running to verify the RTMC camera images through the on line system o On the Top right corner of the Verification sheet is the Start End times XXXX XXXX In the box on line 1 column 1 Time Verified by RTMC will be the same as the Start time In the box on line 30 column 1 will be the same as the End time o Starting with camera 1 in line 1 record times as shown on camera in order SunGuide RTMC website vendor camera browser 511 TBD If the camera comes up as Temporarily Unavailable or that camera is Not Available at all on that website put the appropriate TA or N A in the box for that camera and website Add a comment in the comment box to the left o Repeat these steps for each RTMC CCTV camera o Check the following websites for errors on linking to them from the RTMC website FHP 511 FDOT On the Verification sheet label each box with YES or NONE and the appropriate comment for that websites status o Save as RTMC Website Verification YYYY MM DD with the correct year month and day in the RTMC Website Verification folder in the B
156. ize good verbal and written communications skills and a thorough understanding of the daily traffic management techniques utilized by the RTMC Disseminate information to local radio traffic agencies and the motoring public Notify the appropriate personnel of traffic signal malfunctions damage to equipment and materials on state roadways and general incident congestion scenarios Perform record keeping tasks as required Assist RTMC Shift Supervisors with report data collection and record keeping tasks to include monthly reports telephone logs operator performance incident reports and any other reports that are requested Answer telephones fax incident information and create send incident alerts by e mail and pager Adhere to the guidelines of the RTMC SOG SOP and DMS SOP Accept constructive feedback from management regarding job performance Accept requests for on call appearances with minimal notice from management during any shift Handle calls from motorists professionally and gathering the information necessary to properly assist Turn each CCTV camera at least twice per hour to scan the roadways for events Within 3 months of the hire date RTMC Operator Trainees must be tested and certified The examination will attempt to test the knowledge of at least the following disciplines Traffic Monitoring CCTV Camera System Radar Detector System Barrier Detection System DMS Activation Computer Systems amp Software Road Ranger
157. k Summary Reviews EE 9 E Error Data Input 10 E Correction 11 Weekly Reports 12 11 2 Phase 1 Event Level Review The RTMC Shift Supervisors shall print Event Chronology Reports for each travel lane blockage event using the following criteria on the Reports Page of the SunGuide Software o Range of events Select beginning and ending date and select beginning and ending time o Incident Type select all incident types which includes all incident types except for Road Work Scheduled and Special Event event types o Travel Lane Blockage select any travel lane o Click on Event Chronology Report The Event Chronology Reports will open in a new window o Print reports KI The RTMC Shift Supervisor shall review each Event Chronology report to identify errors which are separated into eight categories o Data Entry Notifications Initial Notifications Follow up Notifications Incorrect DMS Incident Alerts Road Ranger Miscellaneous oo 0 0 00 0 The following passages provide the descriptions of the errors for the eight different categories Data Entry 1 Event Type Selecting incorrect event type For example selecting Debris on Roadway when incident was actually a Disabled Vehicle 2 County Selecting incorrect county For example failing to change the county from Lee to Collier etc 3 Location Selecting wrong location For example selecting North when the incident is actual
158. l incident impact and confirmed estimated incident durations Information that will not be provided includes individual names physical descriptions of people license plate numbers makes models colors of vehicles and unconfirmed estimated incident durations Questions regarding these procedures should be directed to the RTMC Operations Manager Any employee found to have provided inappropriate information to a person or agency not authorized to receive that information will face disciplinary action and possible termination of employment 9 40 CCTV Protection of Privacy Policy The I 75 FMS CCTV cameras are visible to the public because the images are provided on the SWIFT SunGuide Center website Therefore it is possible for the public to visualize sensitive personal information This policy defines individual privacy rights and establishes the rules that must be followed to protect an individual s right to privacy CCTV camera images are viewed on video monitors in the SWIFT SunGuide Center to allow the RTMC operators to detect verify manage and document traffic events The operators use this data to provide timely and accurate roadway information to the motoring public and to visualize the various ITS devices in the field The CCTV cameras must solely be utilized for these purposes The privacy policy is based upon two principles o An individual has a right to control their own personal information o Standards and controls in the col
159. l conduct themselves in accordance with the SOG at all times 5 The Facility shall be occupied by FDOT and FHP staff thus requiring a clear understanding of the operating guidelines of each party The SOG for the Facility shall be established to include the following elements a Specify the personnel from each agency that may be given access to the Facility b Identify roles of personnel working within the RTMC c Specifies which agency has exclusive or primary responsibility for certain actions necessary for transportation and emergency operations and management and relevant supporting roles d Establish detailed guidelines for personnel to manage and or respond to incidents and events as they occur e Establish detailed guidelines for a disaster recovery plan f Clearly delineate the roles responsibilities and access of other parties sharing in the operation of the Facility Items 1 4 5a 5b and 5f in the table above are all addressed with the creation and within the content of this document Item 5c is addressed throughout the SWIFT SunGuide Center SOP document Some sections that contain relevant information include Section 12 Road Ranger Procedures Sections 14 to 20 that discuss Incident Management Sections 21 to 26 that discuss various event and equipment procedures Sections 28 to 31 that describe the Disaster Recovery Plan and Hurricane Severe Weather procedures etc ltem 5d is addressed throughout Sections 14
160. lance system and utilizes standard TCP IP protocol 9 21 5 Locations of Intercom Door Stations and Master Stations The locations of intercom door stations and master stations are listed as follows Door stations All exterior building entrances Gate entrances for accessing employee parking area Master stations FDOT receptionist FHP District receptionist MCCO receptionist Control Room any ITS operator workstation 9 22 SWIFT SunGuide Center Video Surveillance System The SWIFT SunGuide Center building and the surrounding area are equipped with a CCTV video surveillance system The system has coverage over the entire employee parking area located to the north and east of the building as well as selected areas inside the building 9 22 1 Types of Surveillance Cameras There are four types of cameras in the video surveillance system o Type l Fixed indoor color dome cameras This type is used for monitoring interior rooms and areas The cameras are positioned so that the rooms or areas have adequate coverage by one or more cameras The cameras are equipped with 2 6 6 mm vari focal lens with auto iris o Type Il Fixed outdoor color cameras This type is used for monitoring the parking lots and exterior entryways The cameras are equipped with day night 2 8 10 mm exterior entryways or 5 50 mm parking lots vari focal lens with auto iris o Type Ill Pan Tilt Zoom outdoor color cameras This type is used
161. lank Forms folder o Open the RTMC website go to the Incident Report page and print screen Paste this image into a Word Document and save as YYYY MM DD RTMC Repeat this for all the websites listed above Save all of these images in the word document and save it in the Screenshot folder located in the RTMC Website Verification folder Make a new folder for that test day o Attach and e mail the Website Verification Form and the screenshots document to the following recipients RTMC Operations Manager Telvent Farradyne Page 118 Revised 6 2 08 RTMC Operations Supervisor RTMC Shift Supervisors RTMC Contract Manager The e mail should be in the following format Subject RTMC Website Verification YYYY MM DD John On Friday March 31 2007 checked the RTMC website for error on links and did not find any errors checked the RTMC SunGuide and vendor supplied software and 511 websites starting at0237 and found the following errors see attachment also checked and took a screen shot attached of the above websites for discrepancies with the RTMC website Telvent Farradyne Page 119 Revised 6 2 08 12 4 1 RTMC Website Verification Form Example ITMS WEBSITE VERIFICATION Date 6 4 2007 Verification Time 1806 1942 ITMS Website Links ITMS Website Links ITMS Website Links FHP SMART GUIDE TM CITY OF BOCA RATON FEEDBACK WAS CREATED AND SENT SUNGUIDE FDOT PALM BEAC
162. ld be provided to management in order to allow time to Telvent Farradyne Page 76 Revised 6 2 08 contact a replacement Employees shall contact their supervisor on each day of absence except during periods of extended illness provided prior arrangements have been made with the supervisor Acceptable documentation is required for the following o Any unplanned absence exceeding 2 working days o Any absence where more than 2 single non consecutive days are taken within the same two week period i e the third single day requires documentation o Before or after observed holidays Misuse of unplanned leave shall be grounds for disciplinary action up to and including termination The following shall be considered misuse o Two or more unplanned leave requests immediately before or after observed holidays without acceptable documentation o Unplanned leave requests taken during periods when a Telvent Vacation Request was disapproved 9 10 Working Past Scheduled Shifts All staff must vacate the operations room when their shifts are complete Any unfinished business should be passed on to the next shift as per procedure If any operator feels that they need to stay past the end of their scheduled shift the RTMC Operations Manager needs to be contacted Decisions will be made on a case by case basis to determine if overtime is warranted Although employees must vacate the operations room when not scheduled to work they may use the break
163. ld observe personal security methods and should alert supervisors for emergencies security issues and security violations Security procedures will be continually reviewed and the RTMC doors will be checked regularly for security reasons FDOT will provide security services that will be stationed in the lobby as determined by FDOT Examples of the services provided by the security guard may include checking the outside doors to the building checking the parking lot areas etc 9 21 SWIFT SunGuide Center Access Control System The SWIFT SunGuide Center is equipped with a card reader system and an intercom system The card reader system which is composed of card readers controllers central station and software applications ID proximity card readers are used at all locations The SWIFT SunGuide Center is equipped with an intercom system for visitor access control and after hour operations The system is composed of door stations with built in speaker master intercom stations and door release relays 9 21 1 Access Zones The RTMC building shall be divided into seven zones for card access control FDOT suite FHP District suite and impound vehicle parking MCCO suite Control room FDOT equipment room FHP radio and CAD server rooms Lobby stress reduction room and employee parking PQ Ol Go DO Telvent Farradyne Page 83 Revised 6 2 08 The access control mechanism among seven zones is shown in the following table Access zone
164. ld public awareness of the benefits of the SWIFT SunGuide Center and the I 75 FMS services including but not limited to scheduling and conducting SWIFT SunGuide Center tours and presentations for FDOT management transportation and government officials schools civic organizations and others as necessary e Develop a list of possible events and materials along with the associated costs for FDOT to use in deciding the final marketing plan for implementation e Define the efforts necessary to build a Public Outreach Campaign leading up to the Grand Opening of the SWIFT SunGuide Center Telvent Farradyne Page 7 Revised 6 2 08 3 3 FHP Troop F The function and duties of the Florida Highway Patrol include o Patrolling state highways and regulating controlling and directing the movement of traffic o Maintaining public order apprehending fugitives and effecting arrests for violations of the law that takes place in the presence of law enforcement officers o Investigating and enforcing laws pertaining to the offense of auto theft o Enforcing laws regulating dimensional regulations taxing operation and other restrictions relating to licensing of vehicles or their operators o Investigating traffic crashes o Confiscating contraband and stolen property o Assisting other constituted law enforcement agencies in the quelling of mobs and riots the guarding of prisoners and the policing of disaster areas o Members of the Patrol occ
165. le to see read and hear to perform at the RTMC The shift supervisor must have no specific safety health restrictions or limitations Telvent Farradyne Page 37 Revised 6 2 08 5 5 6 RTMC Operations Supervisor General Function The RTMC Operations Supervisor position includes all operational and ATIS 511 RTMC Shift Supervisor qualifications relationships duties and training Additionally the following skills must have been developed by the RTMC Operations Supervisor The RTMC Operations Supervisor is responsible for the administration and direct supervision of the RTMC operations staff The supervision function requires that the employee make decisions pertaining to the control room operations that require a high degree of experience and judgment The Operations Supervisor must facilitate the smooth and balanced operation of the control room All work is performed under moderate supervision Examples of Duties O OnO 00 O Perform administrative functions such as shift scheduling liaison with RTMC management hiring training and public relations Provide continuous supervision of 24 7 365 operations Be on call 24 7 365 to respond to major incidents Ability to handle all incidents remotely when necessary Responsible for deriving the operations accuracy percentages on a weekly basis Review all DMS incident report and RTMC website information throughout the day to ensure that information is current timely consistent
166. lection retention use and disclosure of personal information are mandatory These principles are important to RTMC operations because they apply to the collection use and disclosure of any personal information that may be collected by everyday operations with or without CCTV cameras CCTV cameras are important to RTMC operations because they allow RTMC operators to Telvent Farradyne Page 95 Revised 6 2 08 Scan and detect incidents Confirm reported incidents by Road Rangers and other incident responding agencies Verify construction maintenance and special event status Determine the start time and end time of incidents Monitor incident and recurring congestion Determine the arrival times of responding agencies o Collect information for determining the appropriate response plans 00000 0 While performing these tasks it is important that the RTMC operators are sensitive to and comply with this policy 9 40 1 Camera Pan Tilt Zoom PTZ CCTV cameras must not be zoomed in during routine traffic monitoring License plates and individuals should not be identifiable When personal injuries or hazardous materials Hazmat spills are suspected in a traffic accident the RTMC operators may be required to zoom in to collect information that is required by FHP Emergency Medical Services EMS FDOT or for other informational purposes When this occurs it is critical that the operator restrict the CCTV camera image from any external
167. lick on File gt Database gt Open 2 Inthe Server field select either Rockville Telvent Abengoa if you work in Rockville office or Calgary Telvent Abengoa if you work outside the Rockville office 3 In the Database field scroll down and highlight Listin Corporativo 4 Click the Open button Telvent Farradyne Page 148 Revised 6 2 08 13 5 Locating Information There are a number of different views available in the database to make it easy to find the information you are looking for ABENGOA Corporate Directory Companies Companies Departaments Workplace Companies Data Labels Help Administrator To search for your name open the Surname view and type the first few letters of your last name Once you find your name double click on it to open your record If your contact information is not correct click on the Request Correction of Data button An email box will appear and you can enter a message to request changes to your information in Listin Corporativo The email will be sent to the group responsible for updating the data ContTelefonos It is an international database so please remember to include the country code 1 in your phone number e g 1 403 253 8848 Everyone is responsible for updating their own information so please be sure to update the database whenever your contact information changes E Welcome K Clara Lee xX Workspa x E Proposal x J ABENGO g
168. ll include one 15 minute break before the lunch period and one 15 minute break following the lunch period This break structure allows staff members to take a break during the 4 hours before lunch and another break during the 4 hours after lunch These periods can not be combined with lunch to extend the lunch period The break period can be broken into smaller more frequent periods but shall not exceed the 15 minute limit Breaks may be restricted during emergency situations The lunch period is 30 minutes and shall be taken by all full time employees during their shift Lunch will not be authorized during the AM rush hour 0630 to 0930 hours or PM rush hour 1530 to 1830 hours period No lunch period is authorized for an operator working a 4 hour shift or less The break and lunch periods will be restricted to the RTMC building and property due to the immediate availability required of the position and the nature of the job duties All personal business will be conducted during the break or lunch periods This includes but is not limited to personal and cell phone calls Every effort will be made to assure that all employees are able to take their allowed breaks Breaks are a privilege however and occasionally circumstances in the control room may make taking a break impossible If this situation does happen to occur please inform the RTMC Operations Manager or RTMC Operations Supervisor 9 6 Smoking Policy There will be no smoking ins
169. llected in the SunGuide software within the FDOT District 1 SWIFT SunGuide Center The quality control procedures below target operator performance with regards to event management and data collection The following Quality Control procedures are intended to o Monitor TMC Operator performance on important events such as travel lane closure events that have the greatest impact to the public o Quickly identify and correct RTMC Operator errors to ensure the accuracy of data for overall performance measure reporting and improved operations o Identify areas for additional RTMC Operator training o Identify areas for improving the SunGuide software 12 11 1 Quality Control Guidelines The Quality Control process is an essential task of the RTMC Operations To function in the most efficient manner the errors which occur in day to day tasks need to be identified collected reviewed addressed and ultimately corrected The RTMC Shift Supervisors and the RTMC Operations Supervisor are expected to monitor control room operations and provide real time quality control regarding RTMC operations Even with real time monitoring of events there may be times when the event is managed incorrectly or data is entered incorrectly Therefore a follow up quality control process has been established This quality control process has five phases Event Level Review Spot Check Summary Review Error Data Input Correction Feedback The quality control proce
170. llowing disciplines Traffic Monitoring CCTV Camera System Radar Detector System Barrier Detection System DMS Activation Computer Systems amp Software Road Ranger Service Patrols System Malfunction Identification Media Coordination General Incident Management Corrective action and retraining steps are taken following any deficiency in the testing process All other tasks assigned by FDOT District 1 VVVVVVVV VV Organizational Relationships The RTMC Operator Trainee is the first tier in the operations staff organizational structure RTMC Operator Trainee employees report directly to the RTMC Operations Supervisor Knowledge Skills and Abilities O O 40 CIE O 40 0 Ability to understand ITS principles Skilled in interpersonal relationships Ability to work alone or in a group setting Ability to clearly communicate technical information in layman s terms Ability and willingness to work alternate work schedules and be on call 24 hours a day General computer skills Skilled in the use of Windows based applications Ability to write reports Ability to coordinate real time activities and priorities Telvent Farradyne Page 26 Revised 6 2 08 o Knowledge of communications and disseminating information via multiple communications devices Desirable Qualifications Education All operators must have graduated from an accredited high school or possess a high school equivalency certificate A college level education is de
171. long as there are no active events If there are active events the SunGuide server must be restarted as soon as all events are closed Specific procedures for restarting the SunGuide server will be provided by SwRI as soon as they are developed 12 8 3 Video Wall Lamp Reset The video wall lamps do not have to be shut off and should run continuously for the lifetime of the bulbs lamps The video wall or individual cube lamps will only need to be shut down or reset at the manufacturer s request If this occurs the lamps must not be reset when there are active events in the system If there are active events the video wall lamp reset should occur as soon as all events are closed To reset the video wall o Press the Standby button on the back of the video wall monitors o Wait at least 15 minutes and then press the Standby button again o The video wall should relight Contact the RTMC Operations Manager or the FDOT RTMC Manager if problems are encountered while resetting the video wall lamps Telvent Farradyne Page 126 Revised 6 2 08 12 9 Field Equipment and Internal Systems Tracking MS Access Database A Microsoft Access data entry tool is being created to track field equipment office equipment internal systems inventory and the RTMC website at the SWIFT SunGuide Center This database is currently in use at the FDOT District 4 Palm Beach ITMS and is being modified for use at the SWIFT SunGuide Center The R
172. ly South 4 Vehicle Information Failing to input vehicle description 5 Lane Blockage Selecting wrong lane blockage For example selecting two right lanes instead of three right lanes blocked 6 HAZMAT Fire Rollover Failing to document whether the incident was a HAZMAT Fire and or Rollover 7 Injury Failing to document injuries Telvent Farradyne Page 137 Revised 6 2 08 8 FHP Incident Number Failing to input the corresponding FHP Incident Number 9 Connecting Primary Secondary Incidents Incorrectly attaching a Primary Incident to a Secondary Incident 10 Comments Failing to provide useful comment details Notifications Initial 11 Agency Name Failing to make initial notification or excessive time in making the initial notification to an agency per the procedures given in this document Notifications Follow up 12 Agency Name Failing to notify agencies as the event changes or excessive time in making the follow up notification to an agency as per the procedures given in this document Notifications Incorrect 13 Agency Name Notifying the wrong agency as per the procedures given in this document 14 Incorrect Message Selecting the wrong message Examples include incorrect location incorrect lane blockage Etc 15 Incorrect Sign s Selecting the wrong sign s 16 Timeliness Failing to post DMS for an incident within 2 minutes from the time the incident becomes Active as well as failing t
173. m computer Once each agency has the authority to create their own agency s proximity cards Visitor cards may be created for frequently visiting vendors and temporary staff These visitor passes must be marked with a V where the photograph would normally be and numbered so that the passes may be tracked The issuing agency of these visitor proximity cards is responsible for their visitors and will reclaim these cards when they are no longer needed The FDOT RTMC Manager or RTMC Manager will check the status of all visitors passes given access in the Telvent Farradyne Page 84 Revised 6 2 08 system at least once per month to verify that all are accounted for If a visitors pass is unaccounted for the FDOT RTMC Manager or RTMC Manager will ask that the pass be deactivated until such time as the visitors pass has been retrieved 9 21 4 Other Access Control System Information The card access control software system displays high resolution floor plans and allows interactive icons to be added to display component status and offer full manual operation in real time The software is installed at the following locations which are the same workstation locations as described in the Surveillance Camera Monitoring section of this document o RTMC receptionist o FHP District receptionist o MCCO receptionist o All workstations in the control room o Video wall The card access control system is integrated with the video surveil
174. may come into contact with and agros to report Curent Address violations of polices or procedures to the JTF Security Manager Information Security Officer State Technology Office or my immediate supervises Street City Stas Zp Previews Address s Se Signature of Employes or Comtactor Date Steet City Stave Zp Street City Stars Zip Steet Cay State Zp Street City State Zp Street City Stats Zip THIS INFORMATION IS REQUIRED POR IDENTIFICATION PURPOSES AFTER COMPLETION OF THE PACKAGE CONTAINING THIS FORM THE PERSONAL INQUIRY WAIVER AND YOUR COMPLETED FINGER PRINT CARD IT SHOULD BE SUBMITTED TO Major Steve Williams ITF Secusity Manager Florida Highway Patrol 2900 Apalaches Parkway MS 45 Tallahassee Florida 32399 ITE Application for Security Ceanes Sry peepee Ane Revised 1 0603 JOINT TASK FORCE FOR LAW ENFORCEMENT COMMUNICATIONS STATE LAW ENFORCEMENT RADIO 2Y8TEM JOINT TASK FORCE FOR LAW ENFORCEMENT COMMUNICATIONS SS STATE LAW Bir RADIO SYSTEM REQUEST FOR SECURITY LEVEL Upon completion at the securhy clearance and aller signing the nondisclosure agreement PERSONAL INQUIRY WAIVER the following access is requesiec Authority for Release of Information NAME TO Coucemed Porson or APPLICANTS NAME H Authorized Representative Of Any Organization Institation DATE OF BIRTH Or Repository of Records SOCIAL SECURITY NO No Yess No Yes No I respectfully request end authorize yon to urzi h to the Department of Highway
175. ment personnel The Road Ranger Service Patrol should protect accident scenes by setting Maintenance of Traffic MOT equipment independently or adding to other responders MOT 11 10 Abandoned Vehicles The Road Ranger Service Patrol should notify the RTMC of all abandoned vehicles and adhere an official high visibility sticker to the rear windshield glass The Road Ranger should report the vehicle s location make color body type license plate number and lane blockage information The RTMC operations staff shall provide this information to FHP dispatch If the abandoned vehicle is impeding traffic or is considered to be a potential safety hazard the Road Ranger should move the abandoned vehicle to the shoulder The RTMC operator will provide the Road Ranger with the SunGuide event confirmation number The RTMC operations staff shall monitor the status of the abandoned vehicle via the Road Rangers and CCTV until the vehicle has been removed or departed This procedure is intended to compliment the FHP Red Tag procedure such that FHP Troopers also remain responsible to Red Tag abandoned vehicles that have not been addressed by Road Ranger Service Patrol By law abandoned vehicles will be removed from the roadway by FHP after 6 hours Road Ranger Service Patrol is now authorized to issue FHP endorsed abandoned motor vehicle tags to vehicles they encounter on the roadway This allows FHP to start the clock for the removal
176. n The SunGuide software was developed by SwRI for the FDOT Central Office to provide a common software platform for all TMC Operations in the state of Florida The SunGuide software has the capability to control field devices CCTV DMS etc post travel times on DMS collect event data create performance measure reports and manage dispatch Road Rangers The SunGuide software is still in the development stages and will eventually include the capability of controlling ramp meters and streamlining center to center communications The SunGuide software comprises of two parts o Event Management Performance Measures EM PM o SunGuide Software Incident Management IM Module EM PM functions as a data entry tool and serves as the systems event creation and tracking program The SunGuide software IM Module allows for the monitoring and interaction with the field equipment 10 1 Event Management Performance Measures EM PM The following sections provide an overview of the Event Management Performance Measures module in the SunGuide software For more detail instructions on how to use this and other modules in SunGuide software refer to the latest SunGuide Software Users Manual Updates to the SunGuide User Manual can be obtained from http sunquide datasys swri edu The FDOT District 1 SunGuide Southwest RTMC uses the EM PM module of the SunGuide software to collect store and disseminate information about incidents along th
177. nce for the Texas Department of Transportation s TransGuide facility and the Orlando Orange County Expressway Authority OQOCEA Data Server SwRI is currently under contract to provide 24 7 support for SunGuide TransGuideS and OOCEA SwRI provides the IT services required by FDOT on this project Specifically SwRI o Facilitates coordinates and troubleshoots activities for software database and network management and maintenance o Maintains all RTMC system hardware software and network components o Coordinate ITS field equipment preventive and responsive maintenance to support 24 7 365 operations o Supports the development of the SOP and the SOG This is important because the plans and guidelines contained in these two documents are interrelated with the operation of the SunGuide software o Contributes to the development and delivery of the operator training 3 2 3 MVP Marketing amp Public Affairs D M Victoria Pennington Marketing and Public Affairs MVP is a marketing m Yeeromia eneen and public relations firm experienced in marketing product development EEGEN advertising sales promotion market research and organizational development The firm has enjoyed significant success recently with its work on the Jacksonville 511 web site The firm has successfully represented several public sector clients in a variety of community forums and public hearings MVP has the resources to develop an extensive promotional cam
178. ng registration fuel tax and driver s licenses o Enforce laws involving the transportation of contraband using Florida s transportation system including illegal drugs and stolen property o Perform general law enforcement duties required during mutual aide events and to assist other state and local agencies when requested o Support and participate in Florida s efforts to provide domestic security generally and to protect the state s transportation infrastructure from terrorism or other illegal acts o Aide motorists who require law enforcement assistance and generally enforce laws that provide a safe driving environment for Florida s citizens and visitors An example of the agency s involvement in public highway safety is it NO ZONE program This is a public education campaign to make motorists aware of the dangers of driving in a trucker s blind spot and is part of the national Don t Hang Out in the NO ZONE campaign MCCO is co located in the FDOT District 1 SWIFT SunGuide Center to more effectively carry out its mission in partnership with traffic management colleagues within FDOT as well as the FHP Regional Communications Center The MCCO Points of Contact in the SWIFT SunGuide Center are in order Captain Troy L Thompson Office 239 938 1120 Mobile 239 938 1134 E mail troy thompson dot state fl us Lieutenant R G Chick Richards Office 239 938 1120 Fax 239 938 1134 E mail robert
179. ning Road Ranger Service Patrol equipment the RTMC operations staff is required to notify the Road Ranger Service Patrol Supervisor of the violation and document the notification in the SunGuide software and the Incoming Outgoing Contact MS Access database 11 20 Road Ranger Service Patrol Shift Changes Road Ranger Service Patrol is required to conduct a staggered shift change so that there will not be a lapse in Road Ranger coverage Road Ranger Service Patrol should not leave their shifts until they receive authorization from the RTMC When a Road Ranger Service Patrol Telvent Farradyne Page 110 Revised 6 2 08 receives a request for service or assistance from either the RTMC or a law enforcement officer near the end of the Road Ranger Service Patrol s shift the Road Ranger Service Patrol shall respond 11 21 Road Ranger Issue Resolution If a Road Ranger Service Patrol violates professional conduct or has a personal conflict with the RTMC staff the RTMC operator should inform the RTMC Shift Supervisor of the issue The RTMC Shift Supervisor will immediately contact the Road Ranger Service Patrol Supervisor and send an e mail notification that describes the issue to the FDOT Road Ranger Service Patrol Project Manager RTMC Operations Supervisor RTMC Operations Manager and FDOT RTMC and Contract Manager Telvent Farradyne Page 111 Revised 6 2 08 12 Report Preparation and Management The SWIFT SunGuide Center operations staff w
180. ns the power source to the building hurricanes etc FDOT will request the in house presence of generator service personnel throughout the event This technician will ensure that power is maintained in the building so the systems and operations may continue without interruption 4 10 Electrical Power Outlets The general purpose duplex receptacles are supplied by ordinary power and can be used by operators for normal power needs Telvent Farradyne Page 16 Revised 6 2 08 The red colored duplex receptacles are on the critical circuit powered by the UPS when regular power is unavailable These power outlets are not for general use and should not be used by operators or housekeeping staff unless directed by a supervisor Only mission critical equipment necessary to support operations will ever be plugged into the critical circuit Items such as radios and fans should always be plugged into the general purpose duplex receptacles Other tenants in the building should use these receptacles for mission critical equipment such as computers 4 11 HV AC The SWIFT SunGuide Center building is equipped with heating and cooling systems Separate air conditioning systems are provided for the control room computer equipment rooms and offices Heating ventilation and air conditioning were conceptually designed to account for the heat loads calculated for all personnel and equipment in all building zones and should provide effective climate cont
181. nt Audit Wrong Truck Number Audit o Activity Audit Miscellaneous o Active Time gt 2 Minutes Audit O OO OO CH Er EN O O O O 12 11 6 Phase 5 Feedback After the review is conducted by the RTMC Operations Supervisor the data errors entered in the RTMC Operator Performance database The RTMC Operations Supervisor shall print the available reports through the RTMC Operator Performance Database and discuss the results with the RTMC Shift Supervisors and the RTMC Operations Manager in preparation of the bi weekly RTMC Shift Supervisor meetings This meeting includes a review of all of the RTMC Operator error levels and QC error trends A QC error trend is considered to be a consistent number of errors which occur in the same category and a specific error type across multiple RTMC operators At these meetings the RTMC Operations Supervisor and the RTMC Operations Manager shall provide guidance to the Shift Supervisors in addressing the errors with the RTMC operators Telvent Farradyne Page 143 Revised 6 2 08 After the initial feedback session is conducted with the RTMC Shift Supervisors the RTMC Operations Supervisor provides a list of incident reports which they would like the RTMC Shift Supervisors to review and address with the individual RTMC operators that generated the errors Trends will be identified by RTMC Operations Supervisor and recommendations in the areas of additional training or software improvements will be presen
182. nt Investigation Sites section of the RTMC Strategic Operations Plan document for more details FDOT requires documentation of the number of times each Accident Investigation Site is used by the public or emergency personnel and the average duration of these events The RTMC will include the AIS usage frequency and duration in the weekly monthly quarterly and yearly operations reports FDOT will then provide this information to the FHWA The RTMC operations staff must follow the procedures given in the RTMC SOP document to allow for accurate information accumulation To extract this information for the RTMC operations reports the RTMC operations staff must perform the following actions o Search the SunGuide software for all events with the incident type AIS Incident o Determine the AIS used from the location of the incident and the comments in the comments section in the SunGuide software event reports o Derive the average incident durations of the events from the event search above The average incident durations should be separated into two categories events that started on the mainline and were moved to the AIS and events that were never on the mainline and always resided at the AIS o Review the daily activity logs from each of the Road Ranger drivers Look for incidents that involved AIS usage but do not have a SunGuide event report Please note that if the RTMC operations staff is conscientious about the AIS procedure there sh
183. nts can be adjusted where necessary to accommodate the employee s absence 8 9 Court Appearance Vacation or unpaid personal leave must be taken for any court appearance other than jury duty or appearance pursuant to a subpoena 8 10 Time Off to Vote Telvent Farradyne encourages all eligible employees to participate in the election of government leaders at all levels and will help coordinate work time so that all those who wish to vote will have time 8 11 Public Office Military Service Community Service Amateur Sports Arts Permanent full time Telvent employees participating in public or community affairs may be eligible for a Public Service Leave of Absence Employees are encouraged to participate in these activities outside work hours or on scheduled vacations Should the employee require additional time off for these activities they must complete the Leave of Absence request form and submit it to their manager for the required approvals prior to the leave Approval will be based on company needs at the time of the request Compensation and benefits will be adjusted to reflect the leave Employees will not receive pay for the hours that they are on leave Benefits will be adjusted accordingly o If the leave is up to 30 days the employee will be eligible for Telvent s benefit plan with the exception of LTD As the employee is not receiving pay for this time they can continue to receive the Telvent savings plan matching providing
184. nue this procedure throughout the shift 13 Continuously review Road Ranger AVL for current operation Restart ifthe program is not operational Call the RTMC IT Technician if problems persist 22 Callthe RTMC IT Technician to notify of all new device failures Log all the information into the Equipment and System Failure database E Mail the RTMC Operations Manager if necessary 23 Begin monitoring daily operations activities software Immediately atternpt to locate new incidents on camera 28 Contact other appropriate local and media agencies atthe top of every hour to inquire about active incidents related to FDOT District 1 30 Continuously monitor the 511 website to check for accuracy Compose an e mail that details all discrepancies and send itto the RTMC Operations Manager and RTMC Operations Supervisor week Keep your timesheet current daily i ef _ s a a ae a Fame C eege Fee Lescht Le Re 19 Contact construction or maintenance to follow up on status if unclear as Kl Lg KH L t Geh o ees m Ee Incoming Operator Incoming Operator Outgoing Shift Supervisor Telvent Farradyne Page 80 Revised 6 2 08 9 15 Professional Expectations All personnel are required to conduct themselves in a highly professional manner We are all public servants in a customer service field The control room is a high profile area and is the focal point of the SWIFT SunGuide Center As a result tour gr
185. o update and blank the DMS 17 Available But Not Used Failing to utilize all applicable DMS for an incident Incident Alerts 18 Incorrect Level Selecting an incorrect level For example the incident is a minor event and the RTMC Operator accidentally sends the message as a Level 3 19 Timeliness Failing to send message for an incident within 5 minutes from the time the incident becomes Active 20 Incorrect Message Sending out an incorrect incident alert Examples include failing to update the location of an incident or lane blockage when changes occur sending an incident alert that contains inaccurate information etc 21 Failure to Clear Failing to send a cleared message within 5 minutes from when the travel lanes are opened Road Ranger 22 Dispatch Time Failing to dispatch the Road Ranger within 2 minutes of the initial detection or request or failing to dispatch the Road Ranger within 2 minutes of posting DMS messages if DMS are activated 23 Incorrect Use of Void Selecting Void instead of Cancel 24 Status at Event Failing to update the Road Ranger schedule For example failing to place the Road Ranger in a break status after breaks Note this requires a review of the Road Ranger Audit Report 25 Wrong Truck Number Selecting the wrong truck number and failing to cancel in a timely manner Telvent Farradyne Page 138 Revised 6 2 08 26 Activity Selecting the wrong activity for
186. ocedures and processes in the control room become familiar with all local and partner agencies become familiar with the local roadways and learn the basics of the system software All work is performed under direct supervision Examples of Duties 00000000 Submit the paperwork for the FHP background checks Continually pass the drug testing program Learn the many facets of the job during the allotted training time Participate in the two week training process Review the RTMC operations training documents Observe incident management procedures and processes within the control room Understand and abide by the rules detailed in the RTMC SOG SOP and DMS SOP Learn to monitor traffic status special events scheduled events active events and incident fault status by utilizing CCTV cameras Road Ranger reports FHP reports internal systems GUI display detector data etc Learn to manage events and congestion using the SunGuide software system and its devices This includes electronic systems such as the website server and incident detection algorithms as well as field equipment such as vehicle detection stations CCTV cameras DMS etc Learn to facilitate incident management which includes but is not limited to detection verification response notification DMS activation and incident reporting These steps must be processed through to completion Learn to dispatch Road Rangers to motorists events and other activities that require t
187. of abandoned vehicles when either Road Ranger Service Patrol or FHP arrive at the scene which should help reduce the clearance time of these hazards from the roadway 11 11 Disabled Vehicles The Road Ranger Service Patrol should offer services to stranded motorists even when the motorist s vehicle is already moved from the travel lane Disabled vehicles should be removed from the travel lanes with the least delay practicable by moving them to the shoulder area or drop location Should a motorist refuse to allow a disabled vehicle to be cleared from travel lanes the Road Ranger Service Patrol should contact the RTMC for assistance The RTMC operations staff will contact FHP and the Road Ranger Service Patrol should setup appropriate MOT to protect the Telvent Farradyne Page 108 Revised 6 2 08 incident scene until FHP personnel arrive The Road Ranger shall not attempt to move these disabled vehicles until directed to do so by FHP or responding Law Enforcement All disabled vehicles that are relocated should be parked with the wheels turned away from the roadway and the parking brake should be set if possible 11 12 Animals After clearing the travel lane the Road Ranger Service Patrol should call and report the location type and condition of injured or dead animals to the RTMC 11 13 Transporting People If vehicle assistance or towing services cannot be obtained for a motorist rather than leaving the motorist stranded the
188. olicy is given below TELVENT Created September 16 Revised November Information Security Policy Information is vital to the economic well being of the organization Proprietary source code design plans program documentation marketing databases and numerous other data that arestored on the Telvent Information System are all critical business assets and as such they must be protected Protecting the confidentiality integrity and availability of information resources is a priority for all employees at all levels of the company Network Service Access Access to the Telvent Information System including desktop PCs network servers Intranet pages and in house networks shall be restricted to Telvent employees only Limited or supervised access may be provided to non employees such as contractors and customers on the basis of job requirement contractual obligation or other criteria Prior approval from the ITM Department is required before granting access to non employees Internet Any connection between Telvent s network and the Internet presents the opportunity for outsiders to attempt to access corporate systems and information It is therefore extremely important that such a connection is secure controlled and monitored Telvent has installed a firewall to assure the safety and security of the company s networks Employees shall not attempt to disable defeat or circumvent our Internet security facilities Due to its
189. ommunications Capt Terry Davis FHP Radio Repair MCCO Main MCCO Capt Troy Thompson MCCO Lt R G Chick Richards Fire Rescue Non Emergenc Metro Networks Collier County EOC Collier County Traffic Engineering Southwest Florida International Airport Number Preferred Method PC y y Oooo y y es y y WEG EENG Telephone HRS eee 239 278 7391 Telephone 239 938 1815 Telephone es y y o G y y Telephone 239 938 1120 WEE ee Ree es y y O e O Telephone Remarks Last Update 9 14 2007 Telvent Farradyne Page 156 Revised 6 2 08 14 5 Incident Responders and Partner Agencies Other Districts Routine and emergency contact information for local regional and statewide partner agencies and incident response agencies Agency FDOT District 2 SunGuide RTMC 2198 Edison Avenue Jacksonville FL 32204 FDOT District 3 SunGuide RTMC FDOT District 4 Smart SunGuide TMC FDOT District 4 Palm Beach ITMS TMC FDOT District 5 SunGuide RTMC 133 South Semoran Boulevard Orlando FL 32807 FDOT District 6 SunGuide RTMC 1000 NW 11 Ave Miami FL 33172 Miami Dade Expressway Authority 1000 NW 11 Ave Miami FL 33172 FDOT District 7 SunGuide RTMC 11201 North McKinley Drive Tampa FL 33612 Florida s Turnpike TMC Pompano Florida s Turnpike TMC Turkey Lake Number 904 301 3700 x122 Preferred Method Telephone 158 940 71 Direct Connect 954 847 277
190. on Process Requirements RTMC Operator Il To become a certified RTMC Operator Il an individual must master the following skills and abilities in addition to the Operator skill set The RTMC Operator II must demonstrate this knowledge and experience by successfully passing the RTMC Operator II Certification Examination with a score of at least 75 Skills and abilities to be demonstrated include but are not limited to 5 4 3 Certification Process Requirements RTMC Operator Ill Lead Operator To become a certified RTMC Operator III Lead Operator an individual must master the following skills and abilities in addition to the Operator II skill set The RTMC Operator Il must demonstrate this knowledge and experience by successfully passing the RTMC Operator III Certification Examination with a score of at least 75 Skills and abilities to be demonstrated include but are not limited to Telvent Farradyne Page 24 Revised 6 2 08 5 5 RTMC Job Descriptions Operations Staff This section provides abbreviated job descriptions for the RTMC operations staff Contact the Telvent Human Resources representative for the complete official job descriptions 5 5 1 RTMC Operator Trainee General Function The RTMC Operator Trainee participates in a training program for a minimum of two weeks The employee will undergo the training process learn and abide by the guidelines in the various RTMC manuals observe incident management pr
191. onal necessity Education o Other reasons at the discretion of management OOF 0 0 Personal leave is up to 30 days and anything over that would be an exception to the policy No personal leave shall exceed six months duration An employee granted a personal leave of 30 days or less shall return to the position held prior to taking the leave or to a comparable position This provision does not apply where the employee would not have otherwise retained the position had the leave not been taken In this case the employee will be placed in an alternative position taking into consideration ability and company service For additional details on the Short Term Disability Plan please refer to the Telvent USA Employee Handbook 8 5 Personal Appointments Employees are required to make arrangements for dental and medical appointments on their own time However if it is impossible to arrange appointments outside the working hours reasonable time off will be granted at the discretion of the RTMC Operations Manager 8 6 Bereavement Employees are entitle to 3 days of paid time off or such additional time as may be necessary depending upon the individual circumstances involved traveling etc to a maximum of 5 days in the event of a death of a member of the employee s immediate family Immediate family members are defined to include spouse child parent grandparent brother sister and in law equivalents H an employee suffers bereavem
192. ons staff Oo Oo 0 12 1 SEFRTOC Incident Analysis Every month all participating SEFRTOC agencies agreed to provide a monthly summary of incidents where their DMS messages were activated for incidents that occurred in another Traffic Management Center s coverage area These spreadsheets are gathered merged and stored as official SEFRTOC records From this information operational statistics for each individual agency and the entire subcommittee are compiled The RTMC participates in this SEFRTOC effort because o Incidents in FDOT District 1 may impact traffic flowing from FDOT District 4 and FDOT District 6 o Incidents in FDOT District 4 and FDOT District 6 may impact traffic in FDOT District 1 The FDOT District 7 TMC is not a participating agency in SEFRTOC because SEFRTOC is primarily concerned with southeast Florida The FDOT District 7 TMC and all other Florida TMCs will become members of FUSION which is the statewide equivalent of the regional SEFRTOC committee A sample spreadsheet for an individual TMC is given below Telvent Farradyne Page 113 Revised 6 2 08 353399 75 Beyond Exit 4 MIAMI GARDENS DR District 05 06 2007 353794 95 S Before Exit 16 IVES DAIRY RD District 6 05 07 2007 District 6 05 11 2007 356845 95 S Before Exit 12 GOLDEN GLADES South District 6 05 16 2007 357523 ss 75S AtExit2 NW138THST 1 South _District6 05 18 2007 361207 75 S Beyond Exit 5 FLORIDA TURNPIKE District
193. onsibility of their own and other employees work output Ability to communicate with local agencies in a consistent and professional manner O O O 0O 0 Desirable Qualifications Education All operators must have graduated from an accredited high school or possess a high school equivalency certificate A college level education is desired but not required Qualifications This position requires prior experience and knowledge of ITS or related work and at least two years of employment at a traffic management center All operators must have the ability to work in a high pressure environment The operator must be flexible for on call duty with short notice and work in cooperation with other employees Some experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis The operator must be physically able to see read and hear to perform at the RTMC The Operator must have no specific safety health restrictions or limitations Telvent Farradyne Page 34 Revised 6 2 08 5 5 5 RTMC Shift Supervisor General Function The RTMC Shift Supervisor positions are one of the highest profile positions in the RTMC since they are ultimately responsible for the accurate and timely work output of the RTMC All work is performed under moderate supervision The RTMC Shift Supervisor position includes all operational and ATIS 511 RTMC Operator Il amp Ill
194. oordinate real time activities and priorities Knowledge of and direct experience with the day to day operations of a similar center OO Err OF OnO O Desirable Qualifications Education The RTMC Operations Manager must have a bachelor s degree from an accredited college or university or the equivalent to five years of experience in the operations of a facility similar to the RTMC Qualifications This position requires five years experience in TMC operations or in a facility similar to a traffic management center The RTMC Operations Manager must have the ability to work in a high pressure environment The RTMC Operations Manager must be flexible for on call duty with short notice and work in cooperation with other employees Experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis The RTMC Operations Manager must be physically able to see read and hear to perform at the RTMC The RTMC Operations Manager must have no specific safety health restrictions or limitations Telvent Farradyne Page 41 Revised 6 2 08 5 6 RTMC Job Descriptions Project Personnel This section provides abbreviated job descriptions for the RTMC project staff Contact the Telvent Human Resources representative for the complete official job descriptions 5 6 1 RTMC Contract Manager The RTMC Contract Manager ensures that the requirements of the contract
195. or cleaning their own dishes and messes A weekly rotating schedule for general break room maintenance has been created and is displayed on the refrigerator All employees are included in this list The tasks required for this project include Telvent Farradyne Page 93 Revised 6 2 08 Clean and empty the sink Wipe down countertops stove and table Empty the dishwasher store dishes in cabinets Empty the dish rack store dishes in cabinets Take an inventory of utensils and supplies Report low supply quantities and other necessary items to the PM Shift Supervisor Fill and run the dishwasher when full 0000000 Old and expired items will be cleaned out of the refrigerator once a month by the employee scheduled during the last week of the month on the rotational schedule so the janitorial staff may do a thorough cleaning This schedule does not imply that employees that are not on the rotational schedule that week have someone to clean up their mess Any messes that are deemed significantly large or unreasonable should be brought to the attention of the RTMC Operations Manager Employees are also not required to pay for any supplies If supplies are needed the RTMC Operations Manager should be notified 9 37 Workstation Policy All workstations must be maintained in an orderly manner This includes the mouse mouse pads keyboards CD ROMs pens note pads and SWIFT SunGuide Center manuals Also no food or drinks are allowed
196. or may be provided by FDOT in the future The user and training manuals will be stored in the control room for easy access in case the documents are needed to support operations Telvent Farradyne Page 145 Revised 6 2 08 13 Abengoa Corporate Directory The Abengoa corporate directory is the official directory of all Abengoa companies including This application functions as well as a database in order to feed any application developed in Lotus Notes such as Cabinet Travel Agency Maintenance etc This Telvent Farradyne application will be installed on all Telvent Farradyne computers If you have any questions or problems you may submit a request to the SOS Helpdesk at http sos abengoa com 13 1 Data contained in the Corporate Directory The information contained in the corporate directory includes the following Personal details O 0000000 Surnames Name Company Workplace Division Department business Unit e mail Telephones Situated in Valgrande just visible if the Workplace is Valgrande and edited Situation Available actions to be carried out by the editors O O O 0O 0 OO To pass to a Definitive State Modify Situation Request data correction Notify Edit Document Delete Document Recover Document About the company O 00000000 Company Place Address Locality Postcode Telephone Fax E mail Cif 13 2 Views in the Corporate Directory The existing views are O
197. orts to the RTMC Operations Supervisor on a daily basis to review The RTMC Operations Supervisor shall spot check them On a weekly basis the RTMC Operations Supervisor shall run the following reports to provide a summary of the overall RTMC operations and look for unusual data o The Event Response report shows how quickly the RTMC responds to an event Summary tables are at the top of the report with details for each event below The RTMC Operations Supervisor shall compare the event type to the event response time the event duration the roadway clearance time to determine whether the incident was managed in a correct and timely fashion o The DMS reports depict how the RTMC utilizes the DMS signs to manage the incidents By evaluating the number of events and messages used the evaluator can conclude whether the RTMC Operators are using the devices efficiently and effectively o The QA report provides a snapshot view of the missing agency times associated with an agency s response The reason for the missing times is primarily a data entry error or not monitoring the event with CCTV o The FHP Request report list event numbers and FHP case numbers entered by RTMC Operator It is a form to collect FHP CAD data It provides a quick overview of missing FHP case numbers which then can be used to cross reference the Event Chronology reports and verify that the Shift Supervisor noted the error on the Event Chronology report The FHP case number ma
198. other than on site FHP personnel to zoom in cameras to collect personal information must also be requested through the RTMC Operations Manager Police departments are required to provide a search warrant to FDOT should they wish to conduct any form of law enforcement surveillance If this situation arises direct the police to the RTMC Operations Manager 9 40 4 Release of Personal Information to Assist Road Ranger Staff Road Ranger drivers may require the dispatch of police ambulance fire or rotational towing company services to their roadway location for a variety of reasons The collection of specific Telvent Farradyne Page 96 Revised 6 2 08 information that is required by these services is only to be used in their dispatch and will not be disseminated to other sources The fact that this information was requested should be entered as a comment into the SunGuide event associated with the incident 9 40 5 Release of Personal Information to Stakeholders It is RTMC policy that the collection of all incident information is used solely for the purpose of traffic information dissemination to our stakeholders Stakeholders are considered to be but are not limited to the following agencies Radio stations Television stations Newspaper reporters Traveler information agencies Motorists 0000 0 The personal identifiers collected such as license plate numbers vehicle type number of vehicles involved gender family relationship e
199. ould not be many discrepancies o Populate the data into a chart that displays the required information A sample chart is given below Sample AIS Usage Chart Total Avg Inc Avg Inc CCTV Preset Project RTMC ec d Duration Duration Interchange Direction Camera Site ID Reports Reports reget egen 1 Exit107 Pine Ridge South x x 1758 107 5 3 8 0 30 0 22 2 Exit107 Pine Ridge North x X I75N 1 07 7 g 16 0 28 0 34 3 Exit111 Immokalee South x x 1758 111 2 6 8 0 56 0 43 d Exit111 Immokalee North x x I75N 111 g 7 16 0 16 0 15 5 Exit116 Bonita Beach South x x 1758 116 8 2 10 1 12 0 31 6 Exit116 Bonita Beach North x x I75N 116 2 3 5 0 44 0 25 7 Exit123 Corkscrew South x x 1758 123 1 7 8 0 23 0 49 8 Exit123 Corkscrew North X K I75N 123 5 5 10 0 13 0 38 g Exit131 Daniels South x x 1758 131 4 7 11 0 55 0 57 10 Exit131 Daniels North x x I75N 131 g 8 17 1 03 0 11 11 Exit136 Colonial South X x 1758 136 3 6 9 0 47 0 23 12 Exit136 Colonial North x x I75N 136 5 2 7 0 41 0 55 Telvent Farradyne Page 123 Revised 6 2 08 12 6 Road Ranger Activity Report Every month a Road Ranger Service Patrol Activity report must be submitted to the FDOT Road Ranger Project Manager This report includes the information given below o ltem 1 o 2 o 3 The actions necessary to provide this report are given below 1 Copy one entire day from the Road Ranger Service Patrol Logs 2 Paste Logs into Microsoft Excel The total here will give you THE TOTAL NUMBER OF
200. oups and meeting attendees will frequently visit this area All responses on the telephone or in person to the public tour groups meeting attendees and partner agencies will be in a manner consistent with the principle No profanity or foul language will be tolerated Proper office etiquette shall be maintained at all times Business must be conducted in low volume or silence must be maintained so there is no interference with the performance of the other workstations or FHP dispatch 9 16 General Appearance Employees are also required to maintain a clean groomed and manicured appearance Hair styles hair color moustaches sideburns and other appearance related items shall present a conservative style and not be considered offensive given current business appearance standards In addition jewelry should be tasteful and should not interfere with your ability to work 9 17 Dress Code The SWIFT SunGuide Center is a public facility and is visited frequently by outside groups and important officials Therefore employees stationed in the RTMC are expected to dress appropriately The employees that are required to wear uniforms will do so at all times while on duty or on official duty outside the RTMC The official dress code of the RTMC is business casual Business casual is defined as khaki style pants dress style pants skirts and collared shirts or blouses that are tucked in and worn with proper undergarments All articles of
201. our meal break o 1330 to 2200 hours with a 12 hour meal break o 2130 to 0600 hours with a 1 2 hour meal break Two operators and one shift supervisor are scheduled at the RTMC all times The RTMC Operations Supervisor will work Monday through Friday from 0800 to 1700 hours with a 60 minute lunch break Major incidents and special events such as multiple Level 3 incidents hurricane evacuation security threats sporting events or presidential visits may require additional staffing The number of operators will increase when the RTMC assumes responsibility of 511 operations The AM shift times are 0530 to 1400 hours to ensure that the morning staff arrives at the RTMC before AM rush hour traffic begins and departs before PM rush hour begins The PM shift times are 1330 to 2200 hours to ensure that the evening staff arrives before PM rush hour begins and departs after most if not all lane closing construction activities commence Construction projects normally begin between 1900 and 2200 hours The midnight staff is scheduled from 2130 to 0600 hours to ensure that all lane closing construction activities are removed from the roadways before their departure from the RTMC 9 4 Scheduling The RTMC schedules are created and implemented by the RTMC Operations Manager Modifications to the schedules for personnel demands are addressed by the RTMC Operations Supervisor All operators and supervisors are on call employees and may be summone
202. ours Regular Hours Overtime Hours S Regular Hours ES Overtime Hours UC EE EE E E eee Southwest EL TMC 130048 Admin M G z Overtime Hours Regular Hours z Overtime Hours 3 Regular Hours S Overtime Hours A Employee Signature Supervisor Signature Date Supervisor Signature Date 9 13 Shift Change Overlap Procedure The operators and shift supervisors are scheduled so that there is a half hour overlap between shifts This was done intentionally so the outgoing employees can relay all relevant information and current events to the incoming staff The incoming operators are responsible for communicating with outgoing staff preparing to assume responsibility of current events logging onto the software system performing all other starting job related functions and assuring a smooth transition between shifts The outgoing RTMC Shift Supervisor will lead this effort with all control room operators and supervisors and will utilize the Shift Change Report to convey all relevant issues All employees in the control room during shift change are responsible for the work output of the RTMC Since workstations are shared it is very important that all messes are cleaned by the outgoing employees when each shift is completed This cleaning includes stray papers post it notes tissues water bottles etc A sample blank Shift Change Report form is given below Telvent Farradyne Page 78 Revised 6 2 08 SWIFT SunGuide Cen
203. p SOL 1 MASTEC p i A LA Preview b Desion iNew X 22 i Tee E IMS MAINTENANCE TRACKING SYSTEM Create report in Design ITMS MAINTENANCE TRACKING SYSTEM pa Create report by using E S EQUIPMENT TYPE IMS MAINTENANCE REP IMS TRACKING SYSTEM DEpOpRITED pe SELECT ze CENTER ITMS MASTEC DAILY FA aisle ee SELECT REPORTED TO VMS PM DISPATCHED DATE 871672007 DISPATCHED TIME ARRIVAL DATE ARRIVAL TIME DEPARTURE DATE PE DEPARTURE TIME REPAIR DATE REPAIR TIME COMPLETE T REPAIR SELECT DOC SZ PREVENTITIVE MAINTENANCE COMMENTS SZ FOUND NO MALFUNCTION CCTV PREVENTITIVE MAINTENANCE CCTV ADJUSTED IRIS CONTROLLER DMS PREVENTIVE MAINTENANCE HUB PHONE COMPANY NOTIFIED OTHER TURNED POWER OFF THEN ON Form View TI CAPS NUM Once a solution is provided enter it in the Solution field Again the pre fix should match the Equipment Type There is a dial button labeled Complete This button is only clicked by the field engineer when he approves the completion of the log For a table with all the logs click on the View Active Trouble Call Logs button on the main menu screen Telvent Farradyne Page 134 Revised 6 2 08 12 10 Incoming Outgoing Calls MS Access Database Telvent Farradyne Page 135 Revised 6 2 08 12 11 Operator Incident and Event Accuracy Report This section establishes policies and procedures for the quality control process regarding the data co
204. paign encompassing advertising media relations collateral a contest and special events MVP Marketing has the lead responsibility for the design development and launch of the District 1 RTMC website Telvent Farradyne Page 6 Revised 6 2 08 3 2 4 Global 5 Communications Global 5 Communications is a transportation communications firm global 5 based out of Longwood Florida The firm is experienced in public COMMUNICATIONS relations public information services marketing and multimedia tools The firm has enjoyed significant success recently with its launch of the FDOT My Florida 511 service and has recently won awards for marketing amp outreach and public relations Global 5 Communications has the lead responsibility for the public relations interface with the FDOT Public Information Office and will develop and implement a marketing plan to build public awareness of the benefits that will be provided by the SWIFT SunGuide Center Specifically the Global 5 Communications marketing plan will achieve the following goals e Define the efforts required to support the FDOT management of the marketing and public information relations services including but not limited to materials inventory contact database and archiving e Define the efforts needed to assist the FDOT PIO in administering public information concerning the SWIFT SunGuide Center and the I 75 FMS e Define the efforts needed to provide public relations to bui
205. pervision of the shift supervisor should attempt to troubleshoot computer and equipment issues by using the steps outlined in the appropriate manuals before contacting the RTMC Operations Manager and the RTMC IT Technician H unsuccessful the above individuals should be contacted 9 48 E Mail and Communications Systems Usage Policy All electronic communications sent received or stored on the SWIFT SunGuide Center equipment is considered the business records and the property of the SWIFT SunGuide Center Electronic equipment includes e mail local area networks employee computers laptop computers workstation computers wide area networks internet intranet and cell phones All communications should be professional businesslike and free of vulgarities and obscenities The systems may not be used to solicit other individuals for any non job related purposes The SWIFT SunGuide Center reserves the right to access review download print copy delete modify or disclose the contents of a user s electronic communications at its sole discretion The employee s passwords and access rights to the SWIFT SunGuide Center communications systems must be associated with an account issued in the name of the authorized user The protection of an employee s unique password is a prime responsibility of the password owner If something is authored from a password protected system the presumption will be that the owner of the password is the author
206. port a personal business or outside employment Support political or religious activities o Anything that detracts from the routine functions of the SWIFT SunGuide Center O O 9 49 File Record Policy All written and electronic files are the property of FDOT Electronic files will all be saved on the RTMC internal servers and shared drives and will not be tampered with in any way Written and printed hardcopies of documents will be stored in a common room location in an orderly fashion FDOT may request any form of documentation at any time SWIFT SunGuide Center employees have access to all files and records utilized for RTMC office management and traffic operations Examples include the data in the SunGuide software Incoming Outgoing Microsoft Access database Field Equipment and Internal Systems Microsoft Access database operations manuals etc RTMC employees do not have access to personnel files or other sensitive information Requests for access to necessary documents that are not currently available to the staff should be directed to the RTMC Operations Manager 9 50 SWIFT SunGuide Center Issued Equipment Equipment such as two way radios pagers computers cell phone devices etc may be assigned to operators shift supervisors and others responsible for SWIFT SunGuide Center operations It is the responsibility of the individual to use this equipment in the manner for which it was designed and within the procedures outlined in thi
207. qualifications relationships duties and training Additionally the following skills must have been developed by the RTMC Shift Supervisor Examples of Duties In addition to the RTMC Operator Il amp Ill Examples of Duties the RTMC Shift Supervisor is expected to perform the following job responsibilities O 0000 0 O Assume the direct leadership role of the control room and undertake increased responsibilities in the absence of the RTMC Operations Supervisor and RTMC Operations Manager Demonstrate advanced skills leadership and work ethic that aims to advance the efficiency and service of the RTMC Assume ultimate responsibility of the timeliness and accuracy of incident data into SunGuide and other sources for the entire shift These sources include but are not limited to DMS messages incident alert messages shift change reports telephone logs post incident review forms to correct common recurring errors and field equipment reports Review all active DMS messages incident reports and RTMC website information at the beginning of each shift to ensure the information is current timely consistent and accurate Provide quality assurance on the day to day handling of all events in the control room Participate in routine operator tasks while providing supervision and support to the staff Manage record keeping tasks such as filing incident reports and other documentation Alert RTMC operators to new memorandums proc
208. radyne offers the Employee Assistance Program EAP to all employees as a free and confidential service to assist you if and when you need help with work home personal or family issues One toll free call to The Wellness Corporation can help you find solutions to problems like these Every call is answered by a licensed or certified professional on the Masters or Doctoral level who can help in a variety of ways including O Telephone consultations speak confidentially with an expert consultant to help clarify your issue sort through your options and contract an effective and affordable resource Personalized searches and referrals our consultants will work with you to develop a list of referrals for various types of services in your community Face to face consultations if needed the consultants can arrange up to five in person sessions per problem per household for you to talk with a counselor Educational materials free booklets videos and tip sheets on a wide range of topics Legal Services you can speak to an attorney over the phone for up to thirty 30 minutes at no cost to you Eligibility Employees must be a permanent full time or permanent part time employee The plan is administered by The Wellness Corporation You may reach a Wellness Corporation representative anytime day or night at 1 800 828 6025 or by visiting their comprehensive website at www WellnessWorkLife com Telvent Farradyne Page 6
209. rations staff o Operate and monitor each component in SunGuide to ensure accuracy and functionality This includes CCTV VDS DMS video wall etc o Report system errors and malfunctions to the RTMC Shift Supervisor and attempt to remedy the malfunctions when possible o Gather statistics and assist with the data collection process for monthly and yearly reporting to FDOT o Promote a team atmosphere when working with all staff members o Utilize current skills and seek appropriate training to prepare for advancement to a management position o After two years of employment RTMC Operator Il employees must be tested and certified to become RTMC Operator Ill The examination will attempt to test the knowledge of at least the following disciplines Telvent Farradyne Page 33 Revised 6 2 08 o Corrective action and retraining steps are taken following any deficiency in the testing process Organizational Relationships The RTMC Operator III is the fourth tier in the operations staff organizational structure RTMC Operator III employees report directly to an assigned RTMC Shift Supervisor Knowledge Skills and Abilities In addition to the RTMC Operator amp II skill sets the RTMC Operator III must have developed the following knowledge skills and abilities Capable of executing an operations schedule Ability to assume a leadership role in the absence of key personnel Ability to conduct a tour of the facility Acceptance of resp
210. report sorts all the data by Shift o Operator Detail Report This report sorts all the data by Operator then Category and returns the total number of errors by error type as well as the total errors for that operator o Operator Summary Report This report returns the total errors for each operator o Operator Errors to Event Ratio Report This report returns the total number of errors for each operator the number of events managed and the ratio of these totals If the event is managed by more than one RTMC Operator both RTMC Operator names are assigned a percentage to note amount of ownership i e 0 5 events managed for RTMC Operator A 0 5 events managed for RTMC Operator B o Shift Summary Report This report returns the total number of errors for each Shift o Shift Errors to Event Ratio Report This returns the total number of errors for each Shift the number of events managed and the ratio of these totals When an event spans more than one Shift each Shift is assigned 1 0 event As a result the total events reported in this report may be higher than in the Shift Summary Report totals Also events without a Shift assigned to it are not reported Update Lists The Update Operator List Update Error Category List Update Error List and Update Shift List are shown below They all provide the ability to edit an existing item name e g Alex Lobaina Data Entry Shift 1 Weekday and add new items
211. requested field of study and a review of the employee s performance One criterion for approval is that there must be an obvious long term benefit both to the employee s career with the company and to the company itself To request an Educational Leave complete the Leave of Absence Request Form and obtain approval from the RTMC Operations Manager RTMC Contract Manager and Strategic Resource Development at least three months in advance of the intended date of the leave Attach details concerning the nature of the courses to be studied the degree or accreditation to be attained and the educational institution s documentation of acceptance Forward the approved form to Strategic Resource Development Telvent Farradyne Page 69 Revised 6 2 08 9 Control Room Management 9 1 Control Room Overview The FDOT District 1 SWIFT SunGuide Center operations staff and FHP dispatch are both collocated in the RTMC control room The first two rows of desks in front of the video wall belong to the RTMC operations staff and the back rows belong to FHP dispatch For additional control room design details please refer to picture in the RTMC Control Room Layout section of this document 9 2 Hours of Operation The RTMC is staffed and operated 24 hours a day 365 days a year 9 3 Staffing Eight hour shifts are scheduled for all operators and shift supervisors throughout the week The shifts are as follows o 0530 to 1400 hours with a 1 2 h
212. ressure environment The RTMC Operations Supervisor must be flexible for on call duty with short notice and work in cooperation with other employees Experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis The RTMC Operations Supervisor must be physically able to see read and hear to perform at the RTMC The RTMC Operations Supervisor must have no specific safety health restrictions or limitations Telvent Farradyne Page 39 Revised 6 2 08 5 5 7 RTMC Operations Manager General Function The RTMC Operations Manager is a senior level supervisory position The RTMC Operations Manager is responsible for the successful daily operations of the FDOT District 1 SWIFT SunGuide Center RTMC The position involves establishing and modifying policies and procedures establishing operating guidelines completing relevant task assignments training and supervision of staff scheduling of shifts producing operations reports and statistics hosting meetings and tours coordinating with outside agencies at all levels and overseeing the traffic operations for the specific geographic area covered by the RTMC The RTMC Operations Manager must be dedicated and capable of performing duties without direct supervision Examples of Duties O O O Manage the daily operations of the RTMC in accordance with the SOG SOP DMS SOP and the protocols and policies of F
213. rive Click on the button ITMS TRACKING SYSTEM Telvent Farradyne Page 127 Revised 6 2 08 Microsoft Access Bag Ele Edit View Insert Format Records Tools Window Help Type a question for help A EAn Ei Oe Me A e 7 Me a P a im RAON ea ee ee ee ees ES IMS MAINTENA ACKING SYSTEM ITMS ATLAS MAINTENANCE TRACKING SYSTEM gt RS tonumbd EQUIPMENT TYPE REPORTED BY CENTER LEVEL OF PROBLEM REPORTED TO DISPATCHED DATE DISPATCHED TIME ARRIVAL DATE ARRIVAL TIME REPAIR DATE REPAIR TIME L o j COMPLETE DEPARTURE DATE o DEPARTURE TIME TOTAL TIME e ET Eeer COMMENTS TE The database should open to the ITMS MAINTENANCE TRACKING SYSTEM Microsoft Access DER File Edit View Insert Format Records Tools Window Help Type a question for help H SAn EE Me AYP ea A A ON EQUIPMENT FIE x gt HIR RAN As A A preview Sen im new X ITMS ATLAS MAINTENANCE TRACKING SYSTEM ID EQUIPMENT TYPE SFI FCT REPORTED BY CENTER L CCTV pe OTI ee SELECT REPORTED TO OTHER DISPATCHED DATE 8 14 2007 Di SOU ROMS ARRIVAL DATE O nug v SZ DMS DEPARTURE DATE SI UE MAT ZONE REPAIR DATE O REPAIR TIME O COMPLETE TOTAL TIME I SELECT ARRIVAL TIME _Form View a a Pa eg To enter a problem first select the EQUIPMENT TYPE from the drop
214. rly backup their working files to external tape or network disk All backup media should be stored ina location that is protected from unauthorized access Employees should periodically scan their files for computer viruses In addition all files received on removable media such as floppy disks or through electronic file transfers including E mail attachments should be scanned with anti virus software before being accessed Enforcement In order to enforce this policy the ITM Department intends to perform periodic audits of the Information System Any employee who violates this policy shall be subject to discipline up to and including discharge Name Signed Information Security Policy Telvent Farradyne Page 58 Revised 6 2 08 6 3 Joint Task Force Background Checks Individuals need to complete a FHP Background Check Joint Task Force JTF Security Clearance if they are seeking employment with the following agencies o Road Rangers o Any employee with access to the FHP Statewide Law Enforcement Radio System SLERS o RTMC employees where the RTMC is collocated with FHP As part of this JTF security clearance all potential and current RTMC employees will have a live fingerprint scan completed and will fill out the Electronic Fingerprint Confirmation Form and the 4 forms required by the JTF Security Clearance Application Instructions The initial live fingerprint scanning session will be provided by MCCO p
215. rol throughout the facility Redundant systems are installed for critical equipment conditioning In order to select the most energy efficient mechanical and electrical design for energy conservation purposes a life cycle cost analysis was performed to model the alternative HV AC and electrical building systems Thermostats are set by the RTMC Operations Manager and are not to be changed without their approval An acceptable temperature range for all three thermostats is 73 77 degrees These temperatures allow everyone to be comfortable and will keep the equipment operating at a safe temperature At no time should the settings be below 70 degrees because low settings cause the AC units to freeze and become inoperable In turn please take notice of high temperatures and contact the RTMC Operations Manager or RTMC Operations Supervisor The RTMC Operations Manager and the SWIFT SunGuide Center Facilities Manager must be contacted whenever there is a problem with the HV AC controls or units This includes temperatures above or below the normal threshold damage to the HV AC units inoperable HV AC units leaks damage to the building etc All issues and telephone calls must be logged into the Incoming Outgoing Contact MS Access database and the Field Equipment and Internal Systems MS Access database 4 12 Data Communications Network The data communications at the SWIFT SunGuide Center consists of The ITS network ITS devices Eq
216. rradyne Page 105 Revised 6 2 08 o Notify the RTMC upon incident scene arrival o Contact the RTMC whenever there is a change in incident status Changes include the arrival and departure of other incident responders opening and closing of additional travel lanes etc o The Road Ranger Service Patrol relocates vehicles out of traffic or hazardous locations Once vehicles are on the shoulder if towing services are required the Road Ranger Service Patrol will contact FHP who will follow their procedure to dispatch from the tow rotation list 11 3 Patrolling The Road Ranger Service Patrol freeway segments beats and the Road Ranger Service Patrol vehicle types associated with each patrol area can be referenced in the RTMC SOP manual The Road Ranger Service Patrol operator should continuously patrol their designated beat seeking disabled vehicles stranded motorists roadway debris spilled loads vehicle crashes obstructions to traffic suspicious activity and other potential hazards 11 4 Clearing Lanes and Clean up The Road Ranger Service Patrol should work to clear travel lanes and emergency lanes of all disabled vehicles accidents debris and other obstructions to traffic The Road Ranger Service Patrol should remove small non hazardous debris from the roadway and deposit collections in areas designated by FDOT The Road Ranger Service Patrols should dispose of debris gathered during the patrolling rounds and generated during incid
217. rty of the company and shall be promptly disclosed to the company On request will sign all such documentation may be necessary to confirm the company s right ttle and interest in all such Developments and waive all moral rights arising under the Copyright Act Canada as amended or any similar successor legislation will ensure that the company is provided with a copy of all working papers notes and memoranda which are made or obtained in relation to any Developments acknowledge that these are considered to be Confidential Information are the sole property of the company and are subject to the terms of this agreement agree at the request of the company to make application in due form for letters patents and copyrights on any such inventiors improvements applications issued patents and copyrights Telyent USA Inc 2of3 Telvent Farradyne Page 56 Revised 6 2 08 Y Non Solicitation a During my employment with the company and fora period of one 1 year following termination of my employment however cased will not either on my own behalf or on behalf of any other person or entity hire or cause to be hired any employee of the company nor will initiate or participate in the recruitment of any company employees to leave their employment with the company to work for any other entity b further agree that fora period of one 1 year following termination of my employment with the company however caused
218. s 7 These studies imply that the RTMC operations staff can only rely on the 7 verbal and 35 voice communications to perform their job duties which is why it is important to develop excellent voice skills 35 58 m Body Voice O Verbal The tone of voice and the words you use will influence the listeners mood They create an image of your entire organization If you handle a caller poorly then they may think that the SWIFT SunGuide Center is indifferent to their needs Therefore the SWIFT SunGuide Center operations staff needs to be aware of these communication tools and the power they have to create a positive image for the RTMC CARE is an acronym that stands for gt Consistent Same way every time dependable concise reliable gt Attentive Vigilant respectful appropriate aware nice civilized gallant attuned ready able on top of things gt Reliable Dependable accurate know how to do the job skilled get things done can depend on the service gt Efficient Quick lively snappy orderly adept looking for ways to improve vigilant to ways of making things go smoothly alert Communication Tools o Telephone tools are the voice the tone of voice the words used and the listener s perception Rate Speed o Speak more slowly on the telephone then you would normally o Telephones and radios tend to distort your voice which makes it difficult for others to understand you o
219. s Manuals The manuals containing the policies and procedures for operating traffic signal systems o Telvent USA Employee Handbook Provides the employee with important information about Telvent It will acquaint employees with the policies practices programs and services which guide your employment at Telvent Farradyne These manuals are for informational purposes only Telvent Farradyne Page 2 Revised 6 2 08 1 2 Manual Updates This document is considered a living document and will be updated as policies and procedures change over time Changes made to this document will be tracked in the Updates to This Manual table below The previous two bi annual section updates will be tracked individually and older updates will be condensed into a summary style entry to maintain a reasonable document page count These older individual table entries may be accessed in previous versions of this document Updates to This Manual Section Date Section Name Change Implemented Section Updated Entire 7 19 07 Standard Operating Created this manual and received FDOT approval Document to Guidelines SOG Manual 6 30 08 Creation Sample Entries Entire 8 25 04 Updates to this Manual Removed the record of all changes made to this Document to document in this section Updates to This Manual from 8 25 04 to 12 29 06 This was necessary for ease of 12 29 06 reading and document space concerns 6 to 16 1 26 07 ITMS Procedure
220. s Separated this section section 6 into multiple and more specific sections This was a first attempt so additional changes will be necessary in the near future 10 11 2 1 26 07 Notification Procedures by Changed the wording of this section to more accurately Incident Impact Level reflect current procedures Telvent Farradyne Page 3 Revised 6 2 08 2 SWIFT SunGuide Center Location The FDOT District 1 SWIFT SunGuide Center is located within the Lee County Rest Area just east of I 75 on Daniels Parkway in Fort Myers FL SWIFT SunGuide Center FDOT District 1 10041 Daniels Parkway Fort Myers FL 33913 GPS Coordinates Latitude 26 33 12 39 N Longitude 81 47 29 66 W Directions traveling on I 75 north o Exit I 75 at Daniels Parkway Exit 131 o Take a right onto Daniels Parkway east Turn left into the Lee County Rest Area Bear left at the first fork Bear right at the second fork Bear right at the third fork Continue straight and enter the RTMC parking lot 00000 Directions traveling on l 75 south o Exit I 75 at Daniels Parkway Exit 131 Take a left onto Daniels Parkway east Turn left into the Lee County Rest Area Bear left at the first fork Bear right at the second fork Bear right at the third fork Continue straight and enter the RTMC parking lot OO Err e Telvent Farradyne Page 4 Revised 6 2 08 3 Agencies Collocated in the SWIFT SunGuide Center FDOT District 1 RTMC
221. s document Personal use of any equipment is not authorized All equipment shall be issued with a user manual Special training will be provided if necessary RTMC operations staff will report lost damaged or stolen equipment to their supervisor immediately Individuals will be required to replace damaged or lost equipment if it is determined that the user was negligent 9 51 TIM Team Coordination Guidelines FDOT MCCO and FHP are members of all three Traffic Incident Management TIM Teams in FDOT District 1 The TIM Team holds local and statewide meetings every two months in an effort to bring the incident responders and other local agencies together to discuss methods to clear travel lane blockages and handle roadway incidents more safely and effectively TIM Team coverage areas in FDOT District 1 o Collier and Lee Counties o Charlotte Sarasota and Manatee Counties o Polk County The FDOT RTMC Manager and RTMC Operations Manager are the designated meeting representatives for the SWIFT SunGuide Center and will work with the TIM meeting facilitators and other represented agencies to achieve the overall goals of the TIM Team The RTMC Telvent Farradyne Page 102 Revised 6 2 08 Operations Manager will designate at least one RTMC staff member to attend these meetings in their absence Normally the TIM Team facilitators wish to review one or two Level 3 or large impact incidents that occurred between meetings to discuss actual even
222. sentation and physical tours of the facility Provide training for the development of new employees Ultimately responsible for assuring that employees are adequately trained and current in all tasks relevant to the operator and shift supervisor positions Gather statistics and enter data into weekly and monthly spreadsheets Generate and provide requested reports at the request of the RTMC Operations Manager Serve as a focal point of contact between the RTMC Operations Manager and the operations staff Responsible for providing all operator and shift supervisor yearly performance reviews to the RTMC Operations Manager for final approval Telvent Farradyne Page 38 Revised 6 2 08 o Responsible for fulfilling the obligations of the RTMC Operations Manager at the direct request of the RTMC Operations Manager o All other tasks assigned by FDOT Organizational Relationships The RTMC Operations Supervisor is expected to work with minimal to moderate supervision and will report directly to the RTMC Operations Manager Desirable Qualifications Education The RTMC Operations Supervisor must have graduated from an accredited high school or possess a high school equivalency certificate A college level education is desired but not required Qualifications This position requires five years experience in TMC operations or in a facility similar to a traffic management center The RTMC Operations Supervisor must have the ability to work in a high p
223. siness principles Skilled in interpersonal relationships Skilled in the use of Windows based applications Ability to write reports meeting minutes create scheduling and file all materials based on ISO 9001 standards Ability to coordinate multiple real time activities and priorities o Skilled in the use of all office related equipment Or E O Desirable Qualifications Education The RTMC Office Manager must have at least two years experience in a position of similar requirements or equivalent Qualifications Experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis Telvent Farradyne Page 45 Revised 6 2 08 5 6 4 RTMC Receptionist Clerical The RTMC Receptionist Clerical position is responsible to provide support for the FDOT RTMC Manager RTMC Contract Manager and RTMC Administrative Assistant for day to day business matters within the RTMC Examples of Duties o Handle all phone calls faxes and e mails sent to the SWIFT SunGuide Center main contact address for the public o Sit at the SWIFT SunGuide Center front desk and sign all visitors in contact the individual that the visitor is scheduled to see and then sign all visitors out o Assist with maintaining the conference room calendar Supply administrative support services to the RTMC o Perform routine office or clerical support tasks according to well established procedur
224. sired but not required Qualifications All operators must have the ability to work in a high pressure environment The operator must be flexible for on call duty with short notice and work in cooperation with other employees Some experience in the use of personal computers and database entry is necessary Normal amounts of lifting and climbing are required on an occasional basis The operator must be physically able to see read and hear to perform at the RTMC The Operator must have no specific safety health restrictions or limitations Telvent Farradyne Page 27 Revised 6 2 08 5 5 2 RTMC Operator I Includes ATIS 511 General Function The RTMC Operator positions are one of the highest profile positions in the RTMC since they are the eyes and ears or detection and management of all activities being handled by the RTMC All work is performed under direct to moderate supervision Operationally the RTMC Operator is responsible for the principal monitoring of the roadways which includes detection confirmation system updates and response to scheduled and unscheduled traffic events congestion and travel time imbalances in the RTMC geographical coverage area with monitoring and or surveillance capabilities For ATIS 511 the RTMC Operator is responsible for monitoring traffic incidents and special events in the RTMC coverage area and will report real time traffic status through a variety of media outlets to the traveling public
225. skirt o Damages to your uniform shirts should be brought to the attention of the RTMC Operations Supervisor so the shirt may be repaired or replaced 9 19 Parking Procedures All parking spaces are located in a gated area that requires security clearance The entrance to the parking lot for SWIFT SunGuide Center employees is located to the northwest side of the building An ID proximity card will be required to open the gate The RTMC staff may park in any of the empty spaces to the north or east of the building FHP and MCCO will park in these same areas There are no assigned parking spaces at this time but there should be an adequate number of spaces for regular staff There are adequate parking spaces for visitors Visitor parking spaces are clearly marked at the front of the SWIFT SunGuide Center Additionally five 5 oversized parking spaces are provided for oversized vehicles or RV s which are separated from the regular parking spaces in the secure parking area An adequate amount of space is allotted in the parking lot for the media i e TV stations radio stations etc to set up Communication vans and other equipment These spaces are clearly marked and are found on the west side of the building outside the secured parking area There is also a loading dock in the building for delivering equipment furniture and other supplies 9 20 SWIFT SunGuide Center Security The FDOT District 1 SWIFT SunGuide Center building is a secure
226. ss shall adhere to the following schedule o The Shift Supervisors shall review the travel lane blockage events from the previous shift The schedule below provides guidance on event level review responsibilities O OOOO Event Level Reports Reviewer AM Shift PM Shift Supervisor PM Shift Midnight Shift Supervisor Midnight Shift AM Shift Supervisor o The RTMC Shift Supervisors will complete their event level reviews and submit all marked documents from the previous week week ending Friday s midnight shift to the RTMC Operations Supervisor by noon on Monday o The RTMC Operations Supervisor will complete the Spot Check Summary Review Error Data Input and Correction Phases by Friday following the Monday submission by the RTMC Shift Supervisors o Weekly reports will be completed by the RTMC Operations Supervisor and submitted to the RTMC Operations Manager and FDOT RTMC Manager o The RTMC Operations Supervisor or their designee will schedule bi weekly meetings with the RTMC Shift Supervisors to complete the feedback phase of the quality control process Telvent Farradyne Page 136 Revised 6 2 08 An overall schedule of this process is given below Dec 3 06 Dec 10 06 Dec 17 06 D oe Task Name S M T W T F S S M T W TIF S S M T W T 4 Quality Control Process A 5 Event Level Reviews 6 Daily Event Level Reviews ee i Event Level Reviews Completed 12 11 8 ER Spot Chec
227. staff Telvent Farradyne Page 94 Revised 6 2 08 The operational nature of the RTMC requires that the employees are not disrupted from performing their job duties for cleaning or any other vendors Contact the RTMC Operations Supervisor or RTMC Operations Manager if you feel that the vendor is causing a disruption to operations The recurring maintenance activities for the building will be conducted so operations are not impacted especially during management of incidents The personnel responsible for these activities must be responsive to these operational needs and must reschedule non critical activities during these times No cleaning or maintenance will be conducted during peak rush hour periods or while serious incidents are being handled If the cleaning vendor accidentally causes a problem with a critical portion of the system and support is required the RTMC Shift Supervisor on duty will contact the appropriate support person for immediate response 9 39 Privacy and Information Release Policies Information made available to the SWIFT SunGuide Center staff by FHP the Computer Aided Dispatch System or other means phone fax e mail etc is to be considered confidential and will not be shared with outside groups These outside groups especially include the media and the public due to privacy concerns Generally acceptable information that can be provided includes number of vehicles involved exact location direction of trave
228. t lt Ja Glare Lee X K New N Dh Eh Edit Document 2B Delete EN Modify Situatio a gt Administrador ABENGOA Request Correction of Data LN Name Clara Lee Functional Planning Unit 2 Tecnologias de la Informaci n F28 Telvent Canada Ltd YD IT Projects Oficina T cnica Telvent Calgary Canada e mail clare lee telvent abengoa com Telephones Direct Telephone 403 301 5041 Exte Mobile phone Mobile Extensi Personal Telephone Telvent Farradyne Page 149 Revised 6 2 08 13 6 Out of Office Listin Corporativo also has the ability to track your situation e g in office traveling vacation etc You can update your situation in LC so that your co workers can see if are out of the office To do this simply click on the Modify Situation button and then enter the appropriate information gt Administrador ABENGOA Telvent Farradyne Page 150 Revised 6 2 08 14 Emergency Contact Information 14 1 FDOT District 1 Staff RTMC Operations Routine and emergency contact information for FDOT District 1 SunGuide Southwest RTMC staff and project employees Title Name Home Phone Cell Phone Work Other Contact FDOT D1 Operations Contract Manager Katherine Duvall 863 519 2726 800 292 3368 FDOT D1 RTMC Manager Carlos Bonilla 863 797 6613 239 461 4338 FDOT D1 ITS Program Manager Chris Birosak 863 519 2507
229. t Farradyne Page 8 Revised 6 2 08 The FHP Points of Contact in the RTMC are in order Captain James Jim Wells Office 239 278 7100 x300 E mail jim wells flhsmv gov Lieutenant Billy Rippy Office 239 278 7391 Main 239 278 7100 x302 Fax 239 278 7349 E mail billy ri flhsmv gov Telvent Farradyne Page 9 Revised 6 2 08 3 4 FHP Regional Communications Center amp Dispatch Troop F The Communication Centers of the Florida Highway Patrol are staffed by approximately 260 men and women performing many of the functions necessary to allow the Florida Highway Patrol and its fellow law enforcement agencies to meet their mandated functions Their duties include telephone contact with the public and other law enforcement agencies for both emergency and non emergency situations dispatching emergency and non emergency calls for service performing computer inquiries for wanted persons vehicles registration driver license etc and many other important tasks The FHP Regional Communications and Dispatch Points of Contact in the RTMC are in order Captain Terry Davis FMRCC Commander Office 239 938 1815 Main 239 938 1800 Fax 239 938 1863 E mail davis terry fhp hsmv state fl us Troop F Fort Myers Contact Numbers Dispatch 239 938 1800 Information 239 938 1300 Duty Officer Sup 239 938 1800 Shift Commander 239 938 1816 Office District 239 278 7100 Office Sub District 239 354 2379 Regional
230. tc will only be disseminated to incident response agencies Requests from other agencies must be immediately directed to the RTMC Operations Manager The RTMC is NOT allowed to provide motorists and the general public any personal information at any time When an operator receives a call from a motorist that did not dial FHP the call should be immediately transferred to the RTMC Shift Supervisor RTMC Operations Supervisor or the RTMC Operations Manager 9 41 DMS Information Dissemination Policy The dynamic message signs must only display traffic incident or Amber Alert related information Test messages may also be activated when performing routine communication tests of the system and must be immediately deactivated after the test is completed Public service announcements are only activated on the DMS with written permission from FDOT The personal use of the DMS is not permitted at any time and is grounds for immediate termination of employment 9 42 Media Policies The SWIFT SunGuide Center policy is to send all media requests to the RTMC Operations Manager or FDOT RTMC Manager All media relations and public information request responses will be coordinated through the FDOT Public Information Office PIO H the media requests to conduct an interview with any staff member the RTMC staff must obtain prior approval from the FDOT PIO Television crews are welcome in the Media room which overlooks the Control Room to do live broadc
231. ted to the RTMC Operations Manager and the RTMC IT Manager if appropriate These results will also be one of the factors used to determine the Operator of the Quarter program winner The operational accuracy percentages for the SWIFT SunGuide Center and the individual operators will be displayed in the control room Telvent Farradyne Page 144 Revised 6 2 08 12 12 Staff Meetings Staff meetings will be conducted as required but will occur at least quarterly to keep the operational and administrative staff informed regarding activities at the RTMC and within the FDOT ITS program It is expected that this meeting will be conducted on a weekday during the middle of the day when the FDOT RTMC Project Manager RTMC Operations Manager RTMC Operations Supervisor and at least two of the RTMC Shift Supervisors are present It will be the responsibility of the RTMC Operations Manager to brief any RTMC Shift Supervisors that are not present of any changes in operational procedure or procedures The RTMC Shift Supervisors and or the RTMC Operations Supervisor are responsible for briefing operators on changes These supervisors will not conduct a formal meeting to do this but should cover the information during the first available downtime period following the staff meeting Agenda items and meeting minutes will be recorded and tracked for suggestions changes or action items that need to be investigated documented or applied 12 13 Generator T
232. ter SHIFT CHANGE REPORT SHIFT START TIME OPERATOR From NEW PROCEDURES CURRENT INCIDENTS a ALL OTHER PROBLEMS COMMENTS a Shift Change Report No Date Blank 4 11 2008 Telvent Farradyne Page 79 Revised 6 2 08 9 14 Shift Start Up Duties RTMC operators and shift supervisors must accomplish all the actions described in the RTMC Shift Checklist form pictured below Please pay special attention to the shift start up activities 1 24 since these actions must be completed within the first 1 2 hour allotted for shift change Daily Shift Operations Checklist Date amp Shift Start Time Indicate time a task was completed by writing the time in the space provided T Log into SunGuide with your personal user name and password 2 Review the information provided by the previous shift on the Shift Change Report document 5 Review e mail voice mail and fax machine for outstanding updates or advisories This includes checking the RTMC public e mail folder etc 6 Print out all road work and incident advisories Log and file if necessary 7 Print out blank copies of all forms required for your shift 8 Review SunGuide for device and communication failures 9 Update the Equipment and System database and notify the RTMC IT Technician or appropriate agency contact if necessary 11 Review SunGuide for disabled vehicles and follow the procedures to change the status to Abandoned if necessary Conti
233. th regards to external agency communications and general control room coordination This is always critical and is especially important at shift change o Coordination with other agencies to obtain a full understanding of the status of all control room activity o Inform Emergency Services of traffic events The RTMC Operators will assist the RTMC Shift Supervisors by informing all Emergency Services of traffic events in the geographical coverage area of the RTMC These events vary in their scope and the methods on how the operator responds notifying Road Ranger FHP local police fire and EMS services The operators are responsible for ascertaining the level of response needed and contacting the appropriate services using the telephone numbers supplied to them in the RTMC SOG and SOP o Package the information received from traffic monitoring activities public safety agency scanners pagers e mail alerts and field devices for dissemination to real time traffic reporting media such as the 511 telephone system websites and alert systems Telvent Farradyne Page 28 Revised 6 2 08 O O Assist with the data collection for the various monthly reports daily reports telephone logs operator performance reports travel speed and travel time reports incident reports field equipment failures and any other reports that are outputted from the RTMC Produce reports for RTMC management that will enable weekly monthly and yearly analysis Util
234. the motorists of the following o When travel lanes are blocked inform the motorists of the Move It law and distribute the Move It pamphlet Telvent Farradyne Page 106 Revised 6 2 08 o Inform the motorists that moving fueling servicing their vehicle and calling a towing service will be provided free of charge as a courtesy by FDOT o Once the vehicle is cleared from travel lanes Road Ranger Service Patrol operator may only attempt minor repairs not to exceed approximately fifteen 15 minutes o Should repairs not prove possible within the 15 minute time frame the motorist shall be allowed up to three 3 telephone calls of three 3 minutes duration each by using the cellular telephone in the Road Ranger Service Patrol vehicle to make arrangements for further service towing or transportation o All costs for further service towing or transportation must be paid by the motorist In no event should the Contractor or the Road Ranger Service Patrol provide or recommend any towing company or repair service facility to the disabled motorist If the motorist requests the assistance of a motor club the operator will provide the motorist with the use of a cellular phone At the end of each service call the Road Ranger Service Patrol operator shall distribute comment cards 11 7 Assistance to Motorists The Road Ranger Service Patrol shall provide prompt courteous and skillful assistance to motorists as follows Move th
235. the Drug amp Alcohol Policy Random alcohol testing will be carried out for employees in order to minimize risks arising as a result of impairment of ability to carry out level one and two safety sensitive job functions Drug testing will be required as part of the program where there exists reasonable grounds to believe that an employee s ability to carry out safety sensitive job functions is being impaired by drug abuse Drug and alcohol testing will also be done where it is relevant in the investigation of a safety related incident To initiate the Employment Screening employees are required to complete an Applicant Authorization and Consent Form for testing to take place or to release information that will be used to conduct all Employment Screening This document is pictured above in the Telvent Farradyne Background Checks section of this document Reference checks are usually done by the manager or SRD Background checks and alcohol and drug testing are conducted by an independent third party This procedure provides an objective credible and consistent step to the confirmation process Upon completion the third party firm informs SRD of any concerns with the results These concerns are individually raised and addressed directly with the employee and their manager to determine the best course of action To assure you about the confidentiality of information no details are revealed and the third party retains the specific results
236. the RTMC so do your best to make it a happy experience o Treat the caller as someone who is welcome not an interruption The caller is never an interruption The customer can sense from your tone of voice that they are not an intrusion and they are welcome o If you are not careful with your words mistakes often follow The words you use can have several meanings If you can be misunderstood chances are that you will be Work on making your meaning clear to the person on the other end of the telephone o However well meaning your intentions are the listener s perception is the ultimate test People s feelings can be hurt easily As strong as human muscle and bone are our feelings are really quite fragile Most of us are very thin skinned and can easily be offended Negative or sarcastic remarks hurt and the memory lingers Authority Projection o Knowing your job and up to date information will cause this type of voice to be natural Pause o Take time to breathe this has the added benefit of allowing the other person to speak and ask questions Technology o Even with the latest technology you must keep your mouth at least one inch away from the receiver Smile o Believe it or not even though they can t see it they can feel it 9 47 SWIFT SunGuide Center Video Wall Hardware and Software Policy The SWIFT SunGuide Center video wall and all other hardware and software connected to the ITS LAN are used exclusively for
237. tial employee for the purposes of employment is true and complete to the best of their knowledge time It also authorizes Telvent Farradyne to perform background verifications at any Telvent Farradyne may now or at any time during employment O Q Administer a personality profile Conduct a verification of the individual s eligibility to work in the United States Verify education Verify previous employment and work history Perform or request credit records Contact personal references Authorize persons schools current and former employers and other organizations and agencies to provide all information that may be requested Require the individual to provide a urine specimen to be tested for the presence of drugs or alcohol Access motor vehicle records Access workers compensation claims histories Conduct fingerprinting Receive any criminal history record that may be in the files of any Federal State or Local criminal justice agency in any State Other information deemed necessary to fulfill the requirements job TELVENT Applicant Authorization and Consent We truly welcome your application for employment with Telvent Farradyne Inc We are proud of our success and recognize it is the result of the quality and caliber of the employees in our organization You are applying for a position with a company whose employees take pride in themselves and their job In pursuit of that excellence we require as a cond
238. tion Modify the situation in office travelling holidays etc indicating the way of contact and the date of departure return in case that the person is Travelling or on Holidays It generates a mail to the Administrator Application Configuration Document Abengoa Address Book Administrator Configuration Document and Company Editors internal table authorized to modify the corresponding FPO in the EOF indicating what type of correction is requested D add ul Minibore Includes the selected Telephone Extensions in My Telephones file Ge Remove from My Telephone nts Deletes the selected Telephone extensions in My Telephones file RZ Print Labels It prints the labels using the company data Company Name address postcode and town This option is available in the view Labels e Request Correction of Data When pressing the button prints the labels of the companies filtered by Company Code From Company Till Company Locality and Workplace ei a It modifies the Planning Unit of the selected extensions el GE Modifies the workplace of the selected extensions fel Update Comm Center Updates the extension and the Cabinet telephones of the selected extensions Creates a new telephone extension New Extension 13 4 How to access Listin Corporativo To access the database use the Listin Corporativo shortcut on your Lotus Notes Workspace If you do not have a shortcut on your Workspace 1 In Lotus Notes c
239. to 20 in the SWIFT SunGuide Center SOP document ltem 5e is addressed throughout Sections 28 to 31 in the SWIFT SunGuide Center SOP document Please note that FHP will follow the Disaster Response Plans that are given in their internal documents The procedures referenced in this document that are contained in the SWIFT SunGuide Center SOP were developed in cooperation with FHP and will be followed by the SWIFT SunGuide staff Telvent Farradyne Page 160 Revised 6 2 08 15 1 Fiber Optic Cable Connection I 75 and Bayshore As part of the JPA FDOT will provide FHP with a fiber optic connection to the SR 78 Bayshore tower for their communications The following responsibilities apply o FHP at its own expense shall maintain its communications equipment on the Bayshore tower o FHP at its own expense shall maintain the fiber connection up to a demarcation point adjacent to the tower o FDOT at its own expense shall maintain the fiber connection from the RTMC along the I 75 corridor to the FHP fiber demarcation point Telvent Farradyne Page 161 Revised 6 2 08 API ATIS AVL CEl CAT CCTV CMS CSU D1 D2 D3 D4 D5 D6 D7 DEP DHS DMS DSU EAP EMS EOC FCC FDLE FDOT FHP FMLA FPL FUSION FWC GUI HAR HazMat HIPPA HVAC IT ITMS 16 List of Acronyms Application Programmer Interface Advanced Traveler Information System Automatic Vehicle Locating Construction Engineering and Inspection
240. tocol and the how tos and why tos of self troubleshooting of all computer systems within the RTMC Assist the RTMC operations staff in using off the shelf software and developing documents reports and spreadsheets to improve the overall performance of database management analysis interpretation and dissemination functions Manage computer system supply parts to ensure an appropriate level of replacement hardware is available when needed Develop and control all user manuals and training documents for IT systems in the RTMC for easy access by all levels of users Develop and maintain IT Help Desk software functions and provide monthly reports as identified by the FDOT RTMC Manager Maintain detailed record of all IT Hardware and provide a monthly report to the FDOT RTMC Manager Maintain detailed record of all IT Software and provide a monthly report to the FDOT RTMC Manager Prepare and write all IT technical training documents for staff and review training SOG to keep up with current hardware and software being used in the RTMC Coordinate ITS field devices repair and maintenance activities with the Maintenance Contractor when needed Coordinate ITS SunGuide Software troubleshooting repair maintenance or upgrade activities with the Software Contractor when needed All other tasks assigned by FDOT Organizational Relationships The RTMC IT Manager reports directly to the RTMC Operations Manager Telvent Farradyne Page 47 Revis
241. tract employee is an employee who is hired for o Apre established period i e summer during peak workloads etc o To provide expertise in a project or undertaking that is considered short term in nature o A specific purpose to replace a sick employee or an employee on leave Telvent Farradyne Page 22 Revised 6 2 08 Can work 40 hours per week Does not maintain continuous regular employment status Is not required to complete a probationary period Does not receive the company benefit plan Oo Oo O 5 2 Probationary Period The probationary period for new employees lasts 6 months from the date of hire but may vary depending upon the nature or requirements of the project During this time the company will evaluate your qualifications skills and fit within the company This also gives new employees the opportunity to decide if Telvent Farradyne is a place where they feel comfortable and would like to work During this time or at any time of employment Telvent Farradyne or the employee may terminate the working relationship without cause and or without advance notice except as prescribed by law At the end of the probationary period Telvent Farradyne in its sole discretion may extend the evaluation period for an additional allotment of time Upon satisfactory completion of the probationary period the employee will achieve a regular or part time employee status and as such will be eligible for most of the company benef
242. troversial and technical The former generally comes from the daily press or the leading weekly technical media In a controversial situation great care has to be taken to respond quickly accurately and with the knowledge of and or a comment from an appropriate senior Director of the Company or member of the Project Team If the inquiry is technical the Marketing Communications Officer will contact the Project Manager to agree on the most appropriate person to respond If a simple statement can answer the question then the Marketing Communications Officer will respond in this way If the question is very technical then the journalist would be given the name of the engineer who would best be able to provide a technical response o Seeking approval from the Project Manager and a relevant Company Director before any new releases and statements are issued to the media Any response that mentions a client or client s project must also receive approval from the client prior to issue 9 43 CCTV Video Image Sharing The SWIFT SunGuide Center does not currently share its CCTV camera images with any outside agency However in an effort to help inform the motoring public of prevailing roadway conditions more efficiently some organizations may request to share video in the future No decision has been made by the FDOT Central Office concerning the logos that will be displayed on the CCTV camera images that are redistributed to local agencies and the publ
243. ts that transpired at the incident scene These debriefings help to identify the actions that need to be improved to clear lane closing incidents more quickly Some items that are normally identified for change are the incident responders thought processes outdated agency policies or the need for additional training These incidents are either selected by the FDOT RTMC Manager RTMC Operations Manager or requested by other members of the TIM Team 9 52 Post Incident Analysis and Debriefings Routine evaluations of responses to unexpected traffic scenarios will be conducted on a regular basis These scenarios will always be identified to all employees prior to the start of the debriefing so the SWIFT SunGuide Center operations staff may review their actions and specific incident details These post incident debriefings will not be conducted during peak travel periods or during active lane closing incidents The purpose of these debriefings is to evaluate individual responses to actual traffic events communications between operators and the effectiveness of the SWIFT SunGuide Center response Typical questions that are asked at debriefings may be Is there a better way we could have responded and What resources could we have used to better respond to the situation Individual and team feedback is an essential product of this evaluation process Telvent Farradyne Page 103 Revised 6 2 08 10 SunGuide Software Descriptio
244. uipment for the internet connection Equipment for the telephone connection oOo 0 O The functionality of the ITS network and ITS field device communications system is maintained by the RTMC IT Manager Embarq is responsible for the internet and telephone connections to Telvent Farradyne Page 17 Revised 6 2 08 and from the SWIFT SunGuide Center There are also links developed for CCTV camera image sharing between the SWIFT SunGuide Center and other local government agencies The operations staff will monitor the flow of data from the field to the RTMC by normal daily checks of the CCTV images and vehicle detector data being displayed on the operations map and by monitoring the device failure module When data channels fail the RTMC IT Manager will be contacted When an ITS device fails the RTMC IT Technician will be notified and the information will be entered into the Field Equipment and Internal Systems Microsoft Access database This information will then be relayed through the proper procedures to the ITS Maintenance Contractor for routine maintenance or emergency remedial actions All ITS devices are depicted on the SunGuide software map The connectivity status and operability of all devices will be displayed in the system and will be monitored continuously by the RTMC operations staff Malfunctions will be entered into the Field Equipment and Internal Systems Microsoft Access database by the SWIFT SunGuide staff Network
245. umed alcohol at any company sponsored event or while you are conducting company business at any time and or place i e business lunch with client etc The legal use of prescribed drugs is permitted on the job only if it does not impair an employee s ability to perform the essential functions of the job effectively and in a safe manner that does not endanger other individuals in the workplace Each employee needs to ensure that they are capable of performing their job duties whether they are in the office or at a customer site Any employee reporting for work whose abilities to perform their job functions as a result of alcohol illegal drugs or other controlled substances will be asked to leave the premises but in view of their condition will be provided transportation in order that they arrive home safely All employees will be expected to comply with a request made by the company to submit to a drug and alcohol test An independent third party laboratory does drug and alcohol testing The tests are conducted in the strictest of confidence and the tester SRD and employee would only see such results Positive test results may mean the employee will be required to participate in a rehabilitation program or a change of job functions or reassignment to a position that is not safety sensitive Employees failing to progressively participate in a rehabilitation program may be cause for dismissal All appropriate actions would be discussed with the mana
246. unties Debbie Tower amp JoAnn May Off Hours amp Holidays 863 608 3162 941 461 4300 SC 741 4300 Fax 941 461 4300 SC 748 2353 FDOT D1 PIO Sarasota amp Manatee Counties Cindy Clemmons Adente amp Lauren Hatchell Off Hours amp Holidays Cindy Clemmons Adente 863 640 1368 863 519 2362 SC 557 2362 Toll Free 800 292 3368 Fax 863 534 7265 SC549 7265 FDOT D1 Construction PIO David Parks Global 5 239 273 4969 239 313 4090 Main 239 313 4311 Fax 239 313 4099 Last Update 6 17 2008 Telvent Farradyne Page 152 Revised 6 2 08 14 2 FDOT District 1 Staff Field and Internal Equipment Maintenance The routine and emergency contact information for field equipment maintenance and internal systems maintenance staff is given below FDOT provides the RTMC equipment furnishings video monitors workstations consoles chairs tables office supplies and utilities air conditioning lighting electrical power etc Agency SwRI Field Technicians MVP Marketing M Victoria Pennington Global 5 Communications Transcore David Lewis Precision Contracting Services Inc Michael Cogswell Barco Visual Solutions Nextel Cell Phone Repair D amp E Communications Nextel Cell Phone Service Certified Communications Internal Telephone System Embarq Alarm Company ADT ADT Cards Building Electrician FDOT F
247. upying command or special duty positions will devote a minimum of 10 of their duty hours to patrol related duties The FHP Troop F Fort Myers District Headquarters is co located in the SWIFT SunGuide Center The FHP Troop F Headquarters is located at the Bradenton District Station in Manatee County Troop F is commanded by a Major who is charged with the operations of the ten counties which comprise the troop The coverage area for Troop F is exactly the same as the coverage area for FDOT District 1 except that Troop F does not cover Polk and Okeechobee Counties Troop F is responsible for Manatee Hardee Highlands Sarasota Desoto Charlotte Glades Lee Hendry and Collier Counties These 10 counties are broken down into four districts which are the Bradenton District the Arcadia District the Venice District and the Fort Myers District The Bradenton District is located at Troop F Headquarters and includes o Manatee County The Arcadia District is located in Arcadia and includes o DeSoto County Hardee County Highlands County Glades County Hendry County Oo oO The Venice District is located in Venice and includes o Sarasota County ES A o Charlotte County Florida Turnpike The Fort Myers District is collocated in the SWIFT SunGuide Center with MCCO and the FDOT District 1 personnel The Fort Myers District coverage area includes o Lee County wenn OO o Collier County e TroopE Effective 07 01 03 wt Telven
248. ur the tour leader should ensure that all questions have been answered all tour personnel are accounted for in the lobby at the conclusion of the tour and the group has safely departed the building Any unusual questions or activity will be noted and brought to the attention of the RTMC Operations Manager if not present 9 28 General RTMC Behavior Guidelines The following list gives the RTMC guidelines for general employee behavior Any employee in violation of one or more of these guidelines is subject to disciplinary action up to and including termination of employment o All RTMC personnel shall acquaint themselves with this RTMC Standard Operating Guidelines document and abide by the rules and regulations contained herein A plea of ignorance will not be relief from any responsibility for compliance o All RTMC personnel will be held accountable for their conduct at all times and shall not conduct themselves in any manner which could bring discredit upon the RTMC FDOT or any partner agencies o No RTMC personnel shall willfully or maliciously make false reports about the organization offensively about personnel offensively towards personnel about any other personnel to create a disturbance or to discredit any personnel o Use of FHP equipment or space is not allowed without written permission o There shall be no gambling with any type of playing cards instruments or devices for money or articles of value on RTMC property o Liter
249. ustomers products and affairs that would not be privileged to know except for my association with the company Understand that certain documentation and information must be kept secret and confidential and must not be disclosed by me unless am authorized to do so This includes but is not limited to all information ard documentation pertaining to e Telyent USA Inc software and systems including without limitation systems design programming and engineering information whether in the form of specifications drawings descriptions software listings and or software media and all software that is part of the company s library and any modified or rew software produced by third parties e Patents inventiors secret processes production methods e Marketing and sales information including price lists installation lists customer lists quotations costing methods purchasing methods and information about company channels partners resellers systems integrators subcontractors and suppliers et e Firmerciel information about the company e Personrel information such as details about compensation or other terms of employment actual or proposed hiring promotions resignations terminations and other employee information e Productdevelopment strategies and plans All of the foregoing is referred to as Confidential Information and is deemed to be the sole and exclusive property of Telvent USA Inc acknovdedge that
250. ve state On screen are shown Surnames Name Telephone Extension Mobile Extension and Company Extension Cabinet s Composition displays the telephone extensions of Cabinet categorized by Cabinet and ordered by Surnames On screen are shown Surnames Names Situation Telephone Extension Mobile Extension Department and Workplace Cabinets by Surnames displays the Telephone Extensions which belong to Cabinet ordered by Surnames On screen are shown Surnames Name Situation Telephone Telephone Extension and Mobile Telephone Extension Documents to delete displays the documents marked to be deleted and ordered by type of form 13 3 Actions Action Description EP Notiy By means of this action the Telephone Extension is notified Enrolment for Name It has been enrolled a new extension in the corporate Directory Link to the Extension in the Corporate Directory gt Link to Name in the Address Book gt Link to the Functional Planning Unit found in the FPU gt It will send a mail to the Application Administrator Configuration Document Abengoa Address Book Administrator Configuration Document and Company Editors internal table authorized to modify the FPU corresponding to the EOF Pass to definitive a pending telephone extension visible in the z Move to Definitive mo f Administrator Menu Option Pending Enrolments Telvent Farradyne Page 147 Revised 6 2 08 Action Description a Modify Situa
251. ves that a colleague has experienced or is experiencing harassment or Telvent Farradyne Page 92 Revised 6 2 08 retaliation for having brought forward a complaint of harassment is encouraged to notify their supervisor or Strategic Resource Development Complaints will be investigated in an objective manner and all circumstances including the nature and context of the incident s examined The investigation will be undertaken in a confidential manner to protect the integrity of the affected employee and the alleged harasser Employees having questions concerning this policy should contact Strategic Resource Development Employees are assured that the utmost discretion will be used in the handling of such matters Violations of this policy will be dealt with on an individual basis and will be cause for disciplinary action if substantiated up to and including termination of employment 9 34 Issue Resolution The issue resolution process is intended to identify mitigate and resolve issues of poor employee performance as well as those who have violated established RTMC rules guidelines and procedures For each stage of the process a supervisor or manager and at least one witness will meet with the employee to discuss the issues and the actions planned to resolve the issues The issues and actions will be clearly documented signed and dated by each party and placed in the employee s personnel file Issue resolution consists of the
252. within the past three years o The applicant s drivers license is currently suspended or revoked for any reason o The applicant has been convicted of a crime involving domestic violence or currently has a restraining order involving domestic violence or threats The applicant has been arrested for any charge involving resisting arrest battery or assault on a law enforcement officer The applicant is wanted for any criminal offense The applicant is illegally residing in or is not approved to work in the United States The identification of adverse intelligence information on the applicant At the discretion of the Security Manager based on any other adverse information regarding the applicant O Oo oO Telvent Farradyne Page 59 Revised 6 2 08 A sample of the Electronic Fingerprint Confirmation Form is given below ELECTRONIC FINGERPRINT CONFIRMATION FORM This form is to be completed by the employee and signed by a representative from the Florida Department of Highway Safety amp Motor Vehicles Driver License Office This form 1s to confirm the completion of electronic fingerprint scanning This form is to be turned in with all the required Florida Highway Patrol Joint Task Force Security Clearance documentation for employment at the Florida Department of Transportation District 1 Southwest Regional Transportation Management Center Florida Highway Patrol Troop F Fort Myers Communication Center Complete this form and mailto Captain T
253. y be missing for travel lane blockage events that are quickly handled by the Road Ranger and there was not request for FHP o The Void Road Rangers reports shows a list of Road Rangers which were incorrectly voided By analyzing the specific incidents the evaluator can assess the details and associate the correct activity with the Road Ranger Telvent Farradyne Page 139 Revised 6 2 08 12 11 4 Phase 3 Error Data Input After the review is conducted the Shift Supervisor submits the weekly list of errors to the RTMC Operations Supervisor At this point the errors are entered into the RTMC Operator Performance Microsoft Access database a stand alone program which provides the ability to enter query and report specific RTMC trends The RTMC Operations Supervisor or designee will enter the error data into the database As the error data is input the RTMC Operations Supervisor or designee will highlight the marks on the Event Chronology report to document and track that the error data has been entered E Quality Control Management The following provides guidelines for entering FDOT D6 SunGuide TMC TMC Operator Performance Database data editing data and running reports using the RTMC Operator Performance Database Upon opening the RTMC Operator Enter TMC Operator Error Data Performance database the main form displays Generate TMC Operator Performance Report six options as shown to the right and described below Update

FDOT District 1 RTMC SOG - Traffic Incident Management

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