Comfort Pro: Operation on Standard Terminals (As of July
Contents
1. Logout EEE Using your own call number you can log out of or into individual 88 internal call no hunt groups configured for you Login E EM KR ES abs i All hunt group calls are configured by your system administrator 88 internal call no El Note Your logout from a hunt group will not go into effect if you are the last available member of a hunt group The system ensures that incoming calls for a group can al ways be signalled to at least one terminal On a SIP terminal you cannot use the code number procedure described here for logging into or out of hunt groups You can however operate this feature with the Telefonie Assistent addi tional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the Comfort Pro 21 Systematic Telephony Forwarding Calls Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal or external call number Call forwardings can also be made to speed dialling numbers which have been stored in the central tele phone book please refer to the section Speed Dialling on page 10 You can decide whether only internal only external or both types of calls are forwarded Calls can be forwarded either immediately after a specified period of time delay or if the line is busy You can configure more than one call forwarding mode Immedi2. 26 Forwarding Calls Calls only internal only external or both types are signalled at the selected terminal and after the specified period of time these calls are forwarded to another specified terminal Forwarding Calls Call Forwarding for Other Users Systematic Telephony In order to program call forwarding for call numbers of other users you must have the Call forwarding for other user authorisation Also you can only configure call forwarding only for those users whose terminal have not been blocked for this type of access these users will themselves have the authorisation Prevent call forwarding by other user Please consult your system administrator if you have questions regarding these authorisations Call forwarding for call numbers of other users always apply for internal and external calls Immediately on AIRES E user s internal call no Eid E destination no El ort E3 ER ER ES E user s internal call no EE ogo gag ogg 0888 On busy on xi 6 EAR ES 88 user s internal call no Ed destination no Ed otf EH EA ZA ES E user s internal call no EE After delay on ES el RES E user s internal call no Eid E destination no EA H 1 goal BER 0888 oBBB 0888 goal period of time in seconds e g IB E Off El El ER ES E user s internal call no EE Calls for the user
3. external telephones They can remotely access and edit their messages as well as modify the central settings D addition all the owners of voiceboxes can with the corresponding authorisation call their voiceboxes from of their voiceboxes 41 Systematic Telephony Remote Controlled Functions Remote Controlled Dialling Call Through Without internal number assignment 88 reserved call no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 88 system PIN external access code e g n E external call no ES 10888 goal 10888 With internal number assignment goal 10888 H H reserved call no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 88 system PIN external access code e g n external call no internal call no goal E 0888 0888 goal E 42 You can call the Comfort Pro from outside from home for example then dial an external number and continue telephoning with the cost being charged to the Comfort Pro connection This way you take advantage of different tariff zones for example The system administrator must have set up a number for remote control in the Comfort Pro for this feature In addition the number reserved in the Comfort Pro can also be assigned an internal call number via which the
4. J gt F r enquiry calls Ll E internal call no Baby Call on ES El EL ES external access code e g Il 88 destination no Ed ot EAE EL ES This feature cannot be used with a SIP terminal If you have VIP access rights and start an internal call with y your calls will be signalled acoustically to internal parties even if they have activated their call protection call waiting protection or call protection This function is also possible in a enquiry call This also applies if the called party has activated immediate call for warding This feature cannot be used with an FMC telephone home user telephone You can configure your telephone to dial a preprogrammed internal or external call number after a certain length of time after the handset has been lifted default setting is 5 seconds 31 Systematic Telephony Special Calls To prevent the baby call from being made you can dial another number within the defined length of time after lifting the handset The time span is set to a value between 0 and 20 seconds in the Comfort Pro It is set by your system administrator for all Comfort Pro users Please ask him for the current value On a SIP terminal you cannot activate deactivate the baby call with the code number procedure described here You can however operate this feature using the Telefonie Assistent additional pro gramme To do so the system administrator has to author
5. Ringer signals analogue terminals External ringer signal Internal ringer signal ro La n Loa L qe La Lo The first ring is a single ring and all subsequent rings are periodic double rings The tones and ringer signals mentioned above are valid for Germany in other countries they may differ CE User Manual for Comfort Pro Operation on Standard Terminals As of 01 07 2010 Publisher Deutsche Telekom AG Markt und Qualit tsmanagement MQM 4 Endger te Postfach 20 00 53105 Bonn If you have further questions phone us under freecall 0800 33 01300 Please visit us in the Telekom Shop or on the Internet at www t home de eee Home
6. m CallbackonBusy sssssssse nnn 33 E PIN DANS ti RAT XR RE EAS 34 BM A Take fen eins AA A A 35 Bi DoorOpenier oos xe ERES RH alo 35 m Entrance Intercom Calls sees 35 B Keypad Dialling cece a ier emer RE RR Died eer ce ds 36 Ev n More Protection zu occur cns yaa iain S E REDI AERA Ric i ad 37 BM Telephone Locke ies debct tale e e bU de us MORTE t Fd 37 m Calling Line Identification Restriction CLIR on a Call by Call Basis 37 m Changing the User PINs 2 2 i a edel 8 SERERE E REM teas 38 E Intercept ieor ser codo Pro or aay ER FEY Cete OE 38 SpecialModes 2 ex EA AA rated ds 39 m Deactivating Least Cost Routing LCR ssssssssen 39 m Calling Selectively via Routes sssssssssss eee nee eens 39 Index W dime Control sooo Petey dale ead dnc toe eor s bet ed 40 m Deleting All Call Forwarding in the Exchange 0 cecceeeeeeeeeenes 41 Remote Controlled Functions a ei a a eee ene E ad 41 m Remote Controlled Dialling Call Through 0 0 0 c cece eee eee ee ees 42 m Remote Programmable Call Forwarding 43 m Calling a Voicebox from a Remote Terminal sse 44 m Setting up an Internet Connection from Remote asasi 45 46 Systematic Telephony Systematic Telephony The Comfort Pro communications system referred to hereafter as the Comfort Pro enables the connection of standard terminals standard analogue telephones ISDN telephones and cordless GAP telephones SMS e
7. naa Forwarding entrance intercom calls On ES ER EIE ES external access code e g MJ 88 destination no Ed ot ANA Systematic Telephony You accept a current call from a different terminal at your telephone and continue your call on your telephone The prerequisite is that your telephone and the other terminal have the same internal call number Ifan automatic door opener is connected you can use this pro cedure to activate it from your telephone If you use a DoorLine entrance intercom you use this Code number procedure to speak with a visitor You can forward a call signalled from the doorbell to another internal or external call number a so called pharmacy line 35 Systematic Telephony Keypad Dialling J gt Ena 8 keypad code digits goal 10888 For enquiry calls PART 1 2 il keypad code digits goal 10888 36 Special Calls Several doorbells can be configured in the Comfort Pro You can forward these doorbells using the corresponding code number pro cedure How many doorbells are available and with which code number procedure these can be forwarded depends on the entrance intercom that is connected DoorLine Entrance Intercom Doorbell 55 1 56 2 57 3 58 4 All entrance intercom calls are terminated automatically after a certain length of time has elapsed This ensures that the forwarding of entrance in
8. 41 deleting all active instances of 30 remote programming Of eeeeeeeee 43 to voiCebOoxsacis te e RU PER ERE 22 Call protection 0 cece cece cece e eee 11 19 Gall QUOUC s eoru neta e DURER EE EU 22 Callback requeSt cee cece cece ee eeeeee 33 Calling Line Identification Restriction CLIR 37 Call waiting protection oooooooommmmm 18 Call waiting signal deactivation of cece cece eee 18 Code number procedures 2 cece eeeeeeee 5 D Dialout for another terminal 33 Disconnecting a call eese 15 Door opener i er riR ERR cad ren nn 35 Doorbell 422 esent peo de 35 E Emergency numbers 0eeeeeee eee eee ee 37 ENQUI eae soo festi laa 14 enquiry call MOde eee eee eee eee eee eee 7 46 F Featuias S eee Sie ness 7 37 FMGtelephoriec 4 ihren Seek detainees 6 Follow MG deseo t temi lene stale aa 30 H Home USM wee eee de ee eet et eee ee ees 6 home user telephone seeeeeeee 6 H nt GROUPS ccs exeunte trt men werent al 21 I Intercom to a system terminal oooooooommmmoo 33 ISP Trigger call rnm mtm Ren 45 L Least Cost Routing LCR Lese 39 Line seizure automatic eyes ei aw weeded dined 8 MANUAL zi 2d rere a 8 M Malicious Call Identification MCID 38 P Parkinga Galisian reci bien aries 12 Pharmacy line eee 35 Pickup group zig ient bte kate ate 20 PIN dl us Scr ye rex RES 34
9. EET EA EH of ERE EAE EH Systematic Telephony While you are telephoning the call waiting signal tells you that there is a second party wishing to speak to you You can reject the waiting call in which case the caller will then hear a busy signal On ISDN telephones and on SIP terminals you reject a waiting call by means of the corresponding function key or a menu You can protect your telephone against receiving internal and external calls except VIP and hunt group calls When configuring your user group your system administrator sets whether a caller hears a dial tone or an engaged tone when call pro tection is activated ask him for the setting which applies to you When call protection is activated you hear the special dialling tone after lifting the handset On a SIP terminal you cannot activate deactivate call protection with the code number procedure described here You can however operate the feature with the Telefonie Assistent additional pro gramme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the Comfort Pro Systematic Telephony User Groups User Groups Pick up a o This feature cannot be used with an FMC telephone home user telephone For enquiry calls 7 ES If another telephone in your pick up group rings you can pick up
10. Q QUIBUS Maras eter eis orcs tta 11 for USEF QIOUD eee ee eee eee eee ee eens 11 PNOY secessus ns O 11 R Recall vee vette wane wie De DR ERR Rx 16 ROUTES wie ivive ur Ter Yum er IPS 39 Routing code cuoi euenire Exi mats 39 S Seizing an external lin 2 cece eee eee eee 8 Speed Gilling sre ttr 10 Speed dialling code eee e cece eee cence 10 System PIN Ge cic duit tle ri we iet eR 41 T L c 35 Telephone SIPterminalz ossi e err bet nores 5 Telephone book eeeeeeeeeree 10 Telephone lock usi aabt iaa 37 Telephone number of the answering machine 44 Three party conference ssuess 16 Time Control 20 eee eee eee eee eee e eee 40 Time groups sues ome Meee ene edhe are eeele 40 TOQQIING sagan bee Ir decd rtt lu 15 Transferring a call with notification lesse 15 without notificatiON ooooocommmo 16 U Unparking a call ccc eee lese 12 User PIN nocd oscars ee aos 30 37 V A tbt Eee xe eee 31 Volcan 12 direct ACCESS cessere Rus aiae 12 PINE caretes iere aE 12 44 remote ACCESS Loe cece cece eee ee eee 13 44 Index 47 Notes Notes 48 Time axis in seconds Audio Signals Ringing signal Internal busy tone Internal dialling tone External dialling tone continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call waiting signal Special sensor signal
11. call number internal call Enter the internal call number of the internal party desired external call Enter the external call number of the party desired Depending on system configuration you may have to prefix the call number with the code for external line seizure Making Internal Calls 888 Dga B internal call no On automatic seizure of external line J gt B 1 El Bi B J gt internal call no On manual seizure of external line Making External Calls BER 10888 E external call no On automatic seizure of external line T goal 10888 T El external access code On manual seizure of external line e g Ml external call no oggi Sy stematic Telephony Speed Dialling gt F o EJ HA speed dialling no renquiry calls GEE Al t 88 speed dialling no ernatively EEE goal 10888 E gt speed dialling no E r enquiry calls IRE ES 88 speed dialling no EE Accepting a Call 1241 Home user FMC Making Calls You can use this procedure to retrieve a number from the central tel ephone book by entering its two digit or three digit speed dialling number speed dialling no The two digit speed dialling numbers are in the range 00 99 the three digit are in the range 000 999 Ask your system administrator how many digits are valid
12. dialling is to be performed In the case of remote controlled dialling there is no check on authorisation Least Cost Routing LCR is used for remote controlled dialling pro vided your system administrator has correspondingly configured LCR and the LCR application in the Comfort Pro Ask him for the setting which applies to you Remote Controlled Functions Systematic Telephony Remote Programmable Call Forwarding Configuring the function E reserved call no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone 88 system PIN E your internal call no Ed external access code e g Il destination no Ed Deleting the function 88 reserved tel no Wait until the connection to the communications system has been established You hear a positive acknowledgement tone E system PIN Ed your internal tel no Using the call number reserved in the Comfort Pro for remote control you can configure or delete immediate call forwarding for your own call number from a remote location This remotely programmed forwarding overwrites any other internally active for warding Forwarding On Busy and After Delay are not affected Incorrect or non existent call numbers are rejected Your authori sation is checked in the same way as for forwarding within the Comfort Pro A correct entry is confirmed with a positive a
13. will immediately be forwarded to the other ter minal When the user pick ups their headset they hear the special dialling tone If the terminal of the user is busy then calls will immediately be for warded to the other terminal Calls are signalled on the users terminal and after the specified period of time are forwarded to the other terminal 27 Systematic Telephony MSN Call Forwarding Forwarding Calls Using MSN Call Forwarding you can forward both a single MSN and several MSNs together to an external number The individual MSNs are separated using ail You do not need to enter the full MSNs the last unique digits are all you need as this is sufficient to distinguish them from one another Example Immediately MSN for several MSNs Immediately for one MSN On A 1 88 MSN BE destination no Ed otf E EIER EI ES 8 MSN El Immediately for several MSNs on EA EL ES MSN 1 EJIE MSN 2 Ed 88 destination no Ed or 1500 EE MSN 1 Ed MSN 2 E 10888 28 Let s say you want to forward the MSNs 86013 86014 and 86554 to the destination number 861234 To do this enter the following EA EJE for the MSN 86013 Ed EI for the MSN 86014 Ed for the MSN 86554 an the destination no An external call for an MSN configured in the Comfort Pro is for warded immediately to the specified external destination and not signalled on the original
14. Other 05 17 Call ProteCtior sui ted aa tee Date a oaktet best betae tga 18 in Gall Waiting On Off isecen Roi reco He els Re Rea gee ius 18 W Accepting a Waiting Call 0 0 cece ccc e cece cece eee eee e eee e ee eeanes 18 m Rejecting a Waiting Call isses 19 m Call Protection OMO iiie EAR REX RARE ERE RAN AER 19 User GEOUps xs fly ee Pe E e D e ARR ok 20 B PICKUP i s DR XE HERD E E ERRORES 20 B Pickup Selectiven ssi bed ue Ao ERE 20 m Logging out of into All Hunt Groups 00 cece ccc e cece een eee tenes 21 m Logging out of into Individual Hunt Groups 21 Forwarding Galle sitne Pie dl La S o vend eee ds 22 m Call Forwarding Immediately sss 24 W Call Forwarding On Busy sssssssssssss eee tent teeta e eae eenes 25 W Call Forwarding After Delay 00 cece cece ene e eee cence eee eenes 26 W Call Forwarding for Other Users ccc cee cece cece e 21 m MSN Call Forwarding creer ore ae 28 m All Call Forwarding Off esses 30 MW FollowMe hour input dea a tn det ORE ND et 30 m Call Forwarding for Specific Call Numbers 000 0 cee cen eee e eee eenes 31 SpeclalCallss 2 553 TE i o is Se ee i 31 E VIP Gall 2o ier cres areas ENCODER TER ea ean Vee 31 E Baby Cali s soir ete ie VER ERUNT redu end 31 E Announcements o ette da eo as 32 E Inter COIT teet tee td ob t RR een nee hota ce tide Rete ia 33 m Dialoutfor Another Terminal csse 33
15. The central telephone book is managed by users who have appro priate authorisation The Comfort Pro can store up to 2 000 call numbers for each call number up to three speed dialling numbers can be configured When your telephone rings lift the handset or press the hands free key The type of ringing signal indicates on a standard analogue tel ephone whether it is an internal or external call A call is signalled as is customary The home user telephone is called with a brief delay as the call is directed to the home user tele phone by the communications system Accept the call as usual on the home user telephone Accepting calls does not require a log in procedure Displaying call number of caller If the CLIP no screening feature is activated for the external line used by the communications system to direct the call to the mobile telephone the call number of the original caller appears on the home user telephone Otherwise when there is a call the Phone No of the communications system appears The feature CLIP no screening must be commissioned from the network provider Making Calls Calls in the Queue 2 Systematic Telephony Your system administrator can configure and activate a queue feature for your telephone in the Comfort Pro New calls can enter this queue while you are making a call The callers in the queue hear a ringing signal The number of calls allowed in the queue is set by the system administrator dur
16. User Manual Contents Systematic Telephony 5 E Home User EMO isse peri REG in 6 B You Need AuthoriSationz sorore ce Y E RE ee T Bi Glossar A He Sey eee a 7 E Signals amp Symbols esses heer ye hes ede eee eae aed 7 Making Galls 55 tia ae tei Peck e Aa d EUER 8 W Seizing an External Line sessi 8 m Dialling into the Communications System Home User FMC 000 9 m Making Internal Calls oca eG ERE ED EH eR o ad 9 m Making External Calls sess 9 B Speed Dialling ess ec iere RE Re Pee PV LDe X QR Y Ra 10 B Accepting g Callie iz eco eroe tr REY eh Y TX FEY eae es 10 m Calls in the QUEUE comicos ete ree p Rd teer met ne eh 11 m Parkingi Gall deri e I PERPE eS 12 m Accessing Your VolCebOX conis see Ce eee reb yr REIR bees 12 Several Parties was ient edes oe ee ot ulpa oet edet obe ma tags 14 W Eriquityz zie ere NER SNTRRERER a GM 14 m Enquiry Home User FMC 0c ccc ccc cece ence e 14 BM LODGING ue A Fe FS A AG eS 15 B Discorinecting a Calla p EX RX Cee ed ee 15 m Transferring a Call and Notifying the Destination Party ooocoo occooo 15 m Transferring a Call without Notifying the Destination Party issus 16 m Starting a Three Party Conference 0 cece errie 16 m Ending a Three Party Conference 17 m Connecting Two External Parties with Each Other 0 ccc ccee eee eeees 17 m Connecting Two Parties Internal External with Each
17. a call is accepted on the home user telephone the terminal of the caller the office call number administered on the Comfort Pro communica tions system is displayed which can be used to reach the system telephone as well An outgoing call using the home user telephone is executed via the same call number as a call from the system telephone Note System telephony features e g dialling into the communications system en quiry forwarding can be conveniently used on a mobile telephone FMC telephone when you install the Comfort Pro FMC software on the device Comparable to a sys tem terminal this makes many features available on the mobile telephone via a sepa rate menu For further information please contact your Deutsche Telekom customer consultant Systematic Telephony You Need Authorisation Most of the features mentioned in this Quick Reference Guide are only available to you if you have appro priate authorisation This will be set up by your system administrator when configuring the Comfort Pro If you are unable to use a particular feature or have any questions consult your system administrator Please refer to the chapter entitled Frequently Asked Questions in the Mounting and Commissioning guide for tips on how to deal with any faults you may experience while using your telephone Glossary If you would like more details about any of the system features described in this Quick Reference Guide please refer to the Gl
18. an activate callback on busy by means of the corresponding function key or a menu The J procedure cannot be used with an FMC telephone home user telephone Use 2 1 alternatively You cancel your callback request with this procedure The cancelling a callback request feature cannot be used with an FMC telephone home user telephone This feature cannot be used with a SIP terminal You switch the telephone to a user group determined by the system administrator for the next call Switching the user group involves dif ferent authorisations e g international dialling authorisation and possibly other features e g for billing and recording connection data of private calls Please contact your system administrator for information on the system configuration and the designated appli cation for PIN dialling First you enter the internal call number of the telephone you wish to make a call from and then your user PIN Then you can dial the desired call number Note PIN dialling is available on any terminal in a user group with this authorisation activated The call number dialled using PIN dialling is not saved in any redial list nei ther on the terminal used nor on one s own terminal 34 Special Calls Take Oda Door Opener ESER EI J gt F o r enquiry calls Aena Entrance Intercom Calls Calling the entrance intercom nn gt F o r enquiry calls
19. ately After Delay or On Busy However only one forwarding function can be activated for each mode Example You can configure Immediate forwarding of external calls to the number 333 and After Delay forwarding of internal calls to the number 444 On ISDN telephones Immediately After Delay and On Busy call forwarding can also be set by means of a menu for all calls i e internal and external Call forwarding is executed in the Comfort Pro or in the case of external calls in the network operator s exchange If your system administrator has given you the authorisation then you can also program call forwarding for call numbers of other users Call forwarding to a voicebox If the Comfort Pro A IAB answering machine application has been installed calls can also be forwarded to a voicebox which has been configured for you MSN call forwarding MSN call forwarding is available for ISDN multi terminal accesses Using this forwarding mode you can forward incoming external calls to external destinations for each MSN multiple subscriber number pro viding you have the necessary authorisation see also MSN Call Forwarding starting on page 28 Call queue If a call queue is active for your telephone this is not taken into consideration when configuring Immedi ately or On Busy call forwarding and its content is not transferred to the destination terminal Calls already in the queue can only be accepted o
20. ay you can read the caller s call number if the telephone supports this feature and the caller has activated it What other information is displayed depends on the telephone Charge display ISDN telephones only requires prior configuration by your network operator Systematic Telephony Home User FMC The Fixed Mobile Convergence FMC feature allows to execute external connections via the Comfort Pro communications system This is done by the communications system managing an external standard ter minal e g a mobile telephone as an internal terminal with its own internal call number Parallel operation of a stationary system telephone and an external standard terminal that can be reached under the same internal call number is of particular interest for home users for example FMC telephone home user telephone This is how all features of the system telephony can be used on the home user telephone System features such as e g enquiries and forwarding can be executed using code number procedures Connection expenses are limited to the connection to the communications system When the user estab lishes an external connection e g an international call via the communications system the expenses for the international call are apportioned to the system There is no difference in how both terminals can be reached by callers an incoming call is signalled on the system telephone and on the home user telephone at the same time When
21. ce The user PIN can be up to six characters long Please note Make sure you do not lose your new PIN Contact your system adminis trator if you experience any problems Intercept You cannot change your user PIN on a SIP terminal with the code number procedure described here You can do so however in the Configurator of the Comfort Pro To do so the system administrator has to authorise you to change your personal information For more information please refer to the online help of the Comfort Pro The call numbers of malicious callers can be stored in your network operator s exchange if this service has been implemented This function works even if the caller has already hung up Note The feature can only be activated on ISDN telephones 38 Special Modes Systematic Telephony Special Modes Deactivating Least Cost Routing LCR EE 88 dialling code call no For enquiry calls PAR ht 8 dialling code call no Calling Selectively via Routes 888 Dga T routing code call no Y For enquiry calls 888 a El Bi E o routing code call no This feature cannot be used with a SIP terminal If you wish you can deactivate Least Cost Routing which always uses the cheapest route for a call and select a network operator yourself this is known as call by call This procedure is only necessary if LCR is activated in the Comfort Pro f
22. cknow ledgement signal and the external call subsequently ended Note The procedure will be aborted if there is a pause of longer than 60 seconds be tween the entry of two digits Thanks to this time span it is also possible to implement remote controlled functions from GSM cellphones 43 Systematic Telephony Remote Controlled Functions Calling a Voicebox from a Remote Terminal If your system administrator has configured a voicebox with the authorisation for remote access you can also access and configure the box from a remote terminal Note In order to be able to call and query your voicebox from a SIP terminal the Key pad as SIP INFO message function must be activated on the SIP terminal Please re view the user guide of the manufacturer on how to set this function Using the call number of the Comfort Pro A IAB answering machine application this call number is included in the incoming call distribution 1 Selectthe MSN or the system call number to which your system administrator has assigned the internal call number of Comfort Pro A IAB answering machine application Wait until the connection to the communications system has been established You hear a message from your voicebox 2 Then enter the internal call number of your voicebox i e the call number of the terminal which has been assigned to the voicebox Confirm your input by pressing k 3 Enterthe PIN of your voicebox 4 Follow the inst
23. cted with your voicebox The Comfort Pro A IAB answering machine ap plication will inform you if there are any new messages in this voicebox You can now access and edit messages and make settings for the voicebox Please follow the instructions in the voice menu for all further operating steps Via the Comfort Pro A IAB answering machine application from a telephone whose number is not assigned to your voicebox T Enter the internal call number which your system administrator has configured for the Comfort Pro A IAB answering machine application You hear a text prompting you to enter a voice box number Now enter the call number of the terminal whose voice box messages you wish to access Confirm the input by pressing Kaa It is not possible to access your voicebox unless the authorisation for remote access has been activated If the PIN query has been activated for the voicebox enter your PIN after the prompt The Comfort Pro A IAB answering machine application will inform you if there are any new messages in this voicebox You can now access and edit messages and make settings for the voicebox Please follow the instructions in the voice menu for all further operating steps Note For detailed information on the use and operation of the Comfort Pro A IAB an swering machine application please refer to the user guide for the optional compo nent Comfort Pro A IAB Systematic Telephony Several Parti
24. en two connections by means of the corresponding function key or a menu If you want to talk to both parties at the same time you can set up a three party conference see Starting a Three Party Conference on page 16 When you have several calls you can disconnect one e g a enquiry call without hanging up the handset On ISDN telephones you disconnect calls by means of the corre sponding function key or a menu On a SIP terminal please review the user guide of the manufacturer on how to disconnect a call Transferring a Call and Notifying the Destination Party 2 E external access code e g Bl E destination no 21 4 You can transfer an incoming call to another internal or external number After notifying the other party of the transfer hang up the handset If the party to whom you want to transfer the call is unavailable or busy disconnect this call by pressing the R key You will again hear a dialling tone and can set up a new enquiry or press the E key once more to speak to the party on hold again On a SIP terminal please review the user guide of the manufacturer on how to transfer a call with notifying the destination party Systematic Telephony Several Parties To connect an external party with an external party use the pro cedure described in the section Connecting Two External Parties with Each Other on page 17 Transferring a Call without Notifying the Destination Party DIE
25. es Enquiry Internal J BIE internal call no or speed dialling no 4 External 2 BIE external call no or speed dialling no 7 Enquiry Home User FMC Several Parties You can speak with a second internal or external party during a call by putting the first party on hold After ending disconnecting the enquiry call you can return to the party on hold see Disconnecting a Call on page 15 Instead of the R key some SIP terminals have a key for putting a sub scriber on hold and thus put them in the enquiry mode In a call which is made with from external via the Comfort Pro communications system see also Home User FMC on page 6 entering simulates the il key Example 1 You are speaking with someone on the telephone Interrupt the current call via Ed You hear the internal dialling tone The person you are talking with hears the DTMF tones of the three star signs and then music on hold 2 Enterthe call number of the user with whom you wish to conduct an enquiry The enquiry party answers Now you can transfer the call Enter EJ to do so end the enquiry see also Disconnecting a Call on page 15 Enter Ed Now you re speaking with the party on hold Several Parties Toggling VB Disconnecting a Call Systematic Telephony You can toggle i e switch back and forth between two calls On ISDN telephones and on SIP terminals you toggle betwe
26. external access code e g 1 destination no 4 Starting a Three Party Conference VEAL You can transfer an incoming call to another internal or external des tination When you hear the ringing signal hang up the handset If the call you wish to transfer is not accepted within a certain length of time you will receive an automatic recall You are reconnected with the original caller after lifting the handset The length of time for the automatic recall is set by your system administrator in the Con figurator for all Comfort Pro users If the party to whom you want to transfer the call is busy disconnect this call by pressing the Bil key You will again hear a dialling tone and can set up a new enquiry or press the Bil key once more to speak to the party on hold again On a SIP terminal please review the user guide of the manufacturer on how to transfer a call with notifying the destination party To connect an external party with an external party use the pro cedure described in the section Connecting Two External Parties with Each Other on page 17 You are speaking with someone on the telephone You set up a further connection e g by enquiry or by accepting a call You can toggle between these parties see Toggling on page 15 or press the keys R to start a three party conference and speak to both parties at the same time Several Parties Ending a Three Party Conference Toggle HH End 4 Systema
27. ing system configuration e g 5 calls When this number is reached additional callers hear a busy signal The calls in the queue are put through according to their priority baby calls doorway calls VIP calls other internal and external calls calls in the same category are lined up according to the time of their arrival Calls which have been queued for too long a time are removed these callers subsequently also hear the busy signal The time until an external call is cleared from a queue is defined by the network operator In Germany this is usually two minutes and in other European countries usually three minutes A queue for your telephone can also be administered when it is part of a user group and at the same time it has an effect on the for warding of calls For details please refer to User Groups starting on page 20 and Forwarding Calls starting on page 22 Note If a queue for your telephone is active it may be wise to activate call protection Systematic Telephony Parking a Call Parking a call E ES E A Park Codes 0 9 e ge Unparking a call AG Park Codes 0 9 Accessing Your Voicebox Making Calls You can park one or more calls to make other calls or put down the receiver and engage in other activities Parked calls are recorded system internal in a list You can park up to 10 calls This feature cannot be used with a SIP terminal Parking and unparking a call can be made on diffe
28. ise you to use this programme For more information please refer to the online help of the Comfort Pro Announcement ay Using this procedure you can make announcements to system ter 88 internal call no minals The loudspeaker of the destination telephone is activated without a ring and your announcement is heard by those present in For enquiry calls REL ES 8 internal call no If you want to start an announcement on several system terminals to the room goal 10888 a hunt group phone number at which the call is signalled simultaneously for example all called subscribers hear the announcement at that same time If one of these subscribers responds to the announcement by answering the call the announcement connection to the other system terminals is termi nated Note If a called party has activated the announcement protection the feature will not be executed 32 Special Calls Intercom xL device ID E J gt goal 10888 E n o r enquiry calls HES 1311 ES E device ID EH goal 10888 Systematic Telephony After entering the device ID you can initiate an announcement to a single system terminal The microphone is activated on the terminal called and the person you are calling can immediately answer your announcement The intercom function cannot be used for announcements to a group of terminals Note If a called party has ac
29. l numbers straight away In order to reach internal subscribers press the star key twice before dialling the internal number Note This also applies to the destination numbers you specify when configuring call forwarding or a baby call If you hear the external dialling tone when you lift the handset your terminal has been set to automatic seizure of the external line If on the other hand you hear the internal dialling tone when you lift the handset your terminal has been set to manual seizure of the external line Please refer to the table showing the audio and ringer signals on the inside back cover of this user guide the page before last of the PDF file If you have any questions regarding this topic consult your system adminis trator Making Calls Systematic Telephony Dialling into the Communications System Home User FMC 1 Dialthe Phone No of the Comfort Pro communications system on the home user telephone If the CLIP Authentification option is activated you will immediately hear the internal dialling tone If the CLIP Authentification option is not activated or you are calling from an unregistered telephone you will hear an authentification tone Log in via the following procedure 88 internal call number of the home user telephone Ea 8 user PIN Ed If your entry was correct you hear the internal dialling tone Otherwise the call will be rejected by the com munications system triggered 2 Dial a
30. ls you that there is a second party wishing to speak to you You can deactivate the call waiting signal call waiting off call waiting protection on and reactivate it call waiting on call waiting protection off When call waiting protection is active the caller hears a busy signal On ISDN telephones and on SIP terminals you activate deactivate the call waiting tone by means of the corresponding function key or amenu Not all SIP terminals support the activate deactivate call waiting feature Please review the user guide of the manufacturer Accepting a Waiting Call End 4 LANA While you are telephoning the call waiting signal tells you that there Toggle 7 BIB is a second party wishing to speak to you You can end the first call and accept the new call or you can hold the first call accept the second call and toggle between the two If you toggle between the parties you can also start a three party conference see Starting a Three Party Conference on page 16 On ISDN telephones and on SIP terminals you accept the call request indicated by the call waiting signal by means of the corresponding function key or a menu Call Protection Rejecting a Waiting Call VAAL Call Protection On Off For all internal and external calls on ES a EM EH off JG Only for internal calls ERBPBEE ABA J gt On Off gt Only for external calls on ES
31. n the original terminal after you have deactivated call forwarding If you 22 Forwarding Calls Systematic Telephony have configured After Delay call forwarding an incoming call enters a queue if it is active and is forwarded after the delay As with all other forwarded calls you can accept the call on the destination terminal SIP terminals On a SIP terminal you cannot use the code number procedure procedure described here to activate deac tivate call forwarding You can also operate the feature with the Telefonie Assistent additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the Comfort Pro Least Cost Routing Least Cost Routing LCR can be evaluated for call forwarding to external numbers providing your system administrator has configured LCR and the LCR application in the Comfort Pro Ask him about the applicable setting Hunt group call numbers During system configuration the system administrator can configure call forwarding destinations for hunt group call numbers These destinations are called when all users of a hunt group are busy and or when a call is not accepted by any member of the hunt group within a certain time interval In addition the system administrator can determine whether you can forward incoming calls to the hunt group call number or not If the system administrator does not permit call forwarding for yo
32. nabled terminals and SIP terminals can also be used With this configuration you can telephone conveniently and use the features of the Comfort Pro via code number procedures This guide describes how you operate your telephone in order to use the desired functions In most cases you can do this by pressing the key combination and Eg Ll together with a specific sequence of digits Please note the specific operating characteristics of your telephone On standard analogue telephones featuring pulse dialling it is not possible to enter data with the star key or hash key EH As a result the functionality of tne Comfort Pro features is only available to you on a limited basis It is thus better to use telephones equipped with dual tone multi frequency DTMF dialling Modern telephones often allow you to switch between the two dialling modes When telephoning via SIP i e telephoning via the Internet Protocol Session Initiation Protocol entry of the hash key EJ is only permitted at the end of a code number procedure or of a call number You can thus only use a part of the code number procedures on a SIP terminal Furthermore some SIP terminals offer oper ation of features at the mere press of a button Please review the user guide of the manufacturer In the case of ISDN telephones certain features can be operated via menus or function keys Refer to the operating instructions of these telephones for details On telephones with a displ
33. or your user group A call to a desired party is set up automatically or selectively via routes in the Comfort Pro Your system administrator configures these routes in the Comfort Pro and defines the assignment of each route By selectively dialling the routing code prior to the internal or external call number you manually select a route for a particular call Selectively calling via routes allows you to reach parties in the branch offices of a large corporate network for example By man ually entering a routing code you can also administer the tariff charge data for private and professional calls separately Your system administrator will inform you of the current routes and their routing codes 39 Systematic Telephony Special Modes Time Control This feature cannot be used with a SIP terminal Several time groups can be configured in the Comfort Pro Depending on the activated time group incoming calls are signalled on different terminals It is possible to automatically change between these time groups according to a timetable set up by the system administrator or to change them manually You can only program this function if the system administrator has activated the Time control authorisation for your user group Activating automatic time control This key combination activates automatic time control The setting remains unchanged until one of the available time groups is set ARE manually Manually setting a
34. ossary supplied with your Comfort Pro see PDF file on the enclosed CD ROM Signals amp Symbols Audio and ringer signals You will find a table showing the audio and ringer signals on the inside back cover of this user guide the page before last of the PDF file Symbols el lift the handset gt Jl press the R key during the current call enquiry call mode Instead of the R key some SIP terminals have a key for putting a subscriber on hold and thus put them in the enquiry mode press the star key press digit key x 7 here press the hash key 88 xxx dial the digits of the call number call no xxx J speak hang up the handset Je Systematic Telephony Making Calls Making Calls Seizing an External Line If your telephone is set to manual line seizure all call keys on your telephone first seize an internal line and you can dial an internal number straight away When making external calls you must first press the line seizure code digit presetting Id Note This also applies to all enquiry calls and call forwarding to external destinations but not to call forwarding MSN Your system administrator configures this code digit for all subscribers on the Comfort Pro system and will tell you what value is currently valid If your telephone is set to automatic line seizure all call keys on your telephone seize an external line and you can dial externa
35. rent terminals On ISDN telephones you can park unpark calls using a menu Authorisation for parking connections and the period of time after which a recall will be executed are defined by the administrator during the configuration of the system If your system administrator has configured a voicebox for the call number of your terminal calls which you do not or cannot accept are diverted to this box A number of analogue telephones and ISDN telephones support the Message Waiting Indication feature that is the notification of messages on the telephone In this way you are notified for example of not listened to messages Please review the user guide of the manu facturer Note In order to be able to call and query your voicebox from a SIP terminal the Keypad as SIP INFO message function must be activated on the SIP terminal Please review the user guide of the manufacturer on how to set this function You can access and edit voicebox messages from your telephone Calling your voicebox directly from a telephone whose number is assigned to your voicebox 1 Enterthe call number your system administrator has configured for the Comfort Pro A IAB answering machine application 2 Ifthe PIN query for the voicebox is activated enter your PIN after the prompt This query always appears for a new voicebox The default PIN setting is 0000 Making Calls Systematic Telephony You will now be directly conne
36. ructions in the voice menu for all further operating steps Using the number of your telephone the number of your telephone is included in the incoming call distribution you have diverted the telephone to your voicebox 1 Dialthe MSN orthe system extension number at which you can reached externally 2 You hear the welcome text for callers to your voicebox 3 Enterthe PIN of your voicebox 4 Follow the instructions in the voice menu for all further operating steps Note For detailed information on the use and operation of the Comfort Pro A IAB an swering machine application please refer to the user guide for the optional compo nent Comfort Pro A IAB 44 Remote Controlled Functions Systematic Telephony Setting up an Internet Connection from Remote 88 reserved call no If the communications system is connected to the Internet via a Wait until the connection to the dialup connection a user can initiate from external that the system communications system has been establishes an Internet connection ISP Trigger call The system is established You hear a positive then reachable via the Internet and enables to set up a connection acknowledgement tone for a VPN connection via RAS 88 system PIN E 45 Index Index A Announcements to system telephones s 32 Authorisatlon under a 7 B Baby Calleri coro a 31 C Call forwarding llle 22 deleting active call forwarding
37. s You cannot activate deactivate the telephone lock on a SIP terminal using the code number procedure described here You can however operate the feature with the Telefonie Assistent additional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the Comfort Pro Calling Line Identification Restriction CLIR on a Call by Call Basis ES ER ER call no Activating this function prevents your call number from being dis played on the terminal of the internal or external party for a single For enquiry calls E dresden call This procedure is not necessary MEE cat oo m ifthe Suppress phone number display permanently function is set for your user group or m if CLIR is activated for your number in the Comfort Pro telephone book 37 Systematic Telephony Changing the User PIN EI EI EE old user PIN Ed E new user PIN EJ 88 new user PIN El goal 10888 Bod Qe Even More Protection On ISDN telephones you can also activate the calling line identifi cation restriction function on a call by call basis by means of amenu When your system is first commissioned the user PIN is 0000 Code number procedures requiring a PIN should be unavailable to other users For this reason you should change the PIN when you start oper ating your telephone and put the new number in a safe pla
38. tercom calls does not unintentionally result in a per manent connection e g to a mailbox The length of time can be set by your system administrator to a value between 30 and 300 seconds in the Comfort Pro Please ask him for the current value No call forwarding can be set up for doorbells on a SIP terminal Certain European network operators require the keypad protocol to be used in order for you to be able to set certain features this is not the case in Germany You use the sequence to switch to the keypad protocol and subsequently enter the code digits required by your network operator These are transmitted directly to the exchange and eval uated there You will then generally hear an announcement as confirmation Even More Protection Systematic Telephony Even More Protection Telephone Lock Activating You can lock your telephone as a safeguard against unauthorised A E user PIN use Then only those features and functions of your telephone can A be accessed that are preset in the Comfort Pro Configurator for the Deactivating C BES EM EW Ed user PIN E Guests user group You must enter your user PIN to activate the telephone lock see Changing the User PIN on page 38 HH Note National emergency numbers can still be dialled although the telephone lock is activated providing they have been defined in your user group s special list in the Comfort Pro Ask your system administrator for these number
39. terminal Forwarding Calls On busy for one MSN On ERI id EJES 88 MSN ER destination no Ed off EA Wel ad LES 8 MSN E E P On busy for several MSNs On 6 Kd EE 88 MSN 1 ERES MSN 2 E 88 destination no El ort E Gl Ed EL ES 88 MSN 1 EAE MSN 2 El After delay for one MSN On 4 ES Gi El EES 88 MSN Ed destination no Ed 88 period of time in seconds e c HI EH off EE Il EL EE E MSN El After delay for several MSNs on JE T EI 88 MSN 1 EE MSN 2 E destination no Ed 38 period of time in seconds eg AM ott EG El EJES 88 MSN 1 EdF MSN 2 E Systematic Telephony When a terminal is busy an external call for an MSN configured in the Comfort Pro is forwarded immediately to the specified external destination An external call for an MSN configured in the Comfort Pro is sig nalled on the destination terminal and forwarded to the specified external destination after the specified period of time 29 Systematic Telephony All Call Forwarding Off JAA Follow Me Forwarding Calls If you have programmed several instances of call forwarding you can deactivate them all simultaneously with the above procedure You can activate and deactivate immediate internal call forwarding for your own telephone from any other tel ephone providing you have the
40. ternal only external or all of them are immediately for warded to another telephone and not signalled at all on the tele phone originally dialled If you have activated call forwarding imme diately you will hear a special dialling tone when you lift the handset Forwarding Calls Call Forwarding On Busy For internal and external calls o EA TH external access code e g IJ 88 destination no E off EE Gl id Ei Only for internal calls on AEA AEE external access code e g MI 88 destination no ES otf E E Ed KR ESI E o Only for external calls on ER TAI external access code e g Bl 88 destination no E ort EH I EA EL ES Systematic Telephony When a terminal is busy calls only internal only external or all calls are immediately forwarded to another specified terminal 25 Systematic Telephony Call Forwarding After Delay For internal and external calls on EA AED external access code e g Bl BE destination no Ea 88 period of time in seconds e c II EH ott ESTA ERES Only for internal calls On ES TI ER ER EA external access code e g n 88 destination no Ea 88 period of time in seconds e c HI EH ot E33 KI ER ES Only for external calls on EQ LER external access code e g Bl 88 destination no Edd 88 period of time in seconds e g BIB E ort AO ES
41. the call on your telephone If a queue is active for the other tele phone you will pick up the next call lined up in this queue Pick up groups are configured by your system administrator HU Note If pick up protection is activated in the called party s user group you cannot pick up calls to his call number Pick up Selective ER 0 This feature cannot be used with an FMC telephone home user EF internal call no E12 telephone For enquiry calls If a telephone outside your hunt group rings you can pick up this JE call with the call number of the party who is being called If a internal call no 2 queue is active for the telephone of this other party you will pick up the next call lined up in this queue m Note If pick up protection is activated in the called party s user group you cannot pick up calls to his call number selectively 20 User Groups Systematic Telephony Logging out of into All Hunt Groups Logout JEJEJ ll You can log out of or into all hunt groups configured for you Login E3 EJ EI Ed On a SIP terminal you cannot use the code number procedure described here for logging into or out of hunt groups You can however operate this feature with the Telefonie Assistent addi tional programme To do so the system administrator has to authorise you to use this programme For more information please refer to the online help of the Comfort Pro Logging out of into Individual Hunt Groups
42. tic Telephony On ISDN telephones and on SIP terminals you start a three party conference by means of the corresponding function key or a menu To end a three party conference and continue telephoning with only one of the other two parties press the keys BI El to switch to the toggle mode Then you can disconnect one of the parties see Disconnecting a Call on page 15 You end a three party con ference by replacing the handset On ISDN telephones and on SIP terminals you end a three party conference by means of the corresponding function key or a menu Connecting Two External Parties with Each Other E You are speaking with an external party and have another external call on hold With this procedure you can connect the two parties with each other On ISDN telephones and on SIP terminals you use the corre sponding function key or a menu Please note If you connect two external parties whom you called you will be charged for the cost of the resultant call Two SIP lines cannot be connected Connecting Two Parties Internal External with Each Other 2 You are speaking with an external party and have another internal call on hold You can connect the two parties with each other by simply hanging up the handset Systematic Telephony Call Protection Call Protection Call Waiting On Off On 4 If you are called while you yourself are telephoning you will hear the off EZ call waiting signal which tel
43. time group You activate the required time group using this procedure automatic time control is then deactivated Ask your system admin ER ERES number of the istrator about the number of configured time groups time group e g Ml 40 Remote Controlled Functions Systematic Telephony Deleting All Call Forwarding in the Exchange HH This feature cannot be used with a SIP terminal system PIN r Es BBE mE gt Call forwarding can be set up in the network operator s exchange For setting up new call forwarding or finding faults it can be useful to delete all active call forwarding in the exchange Using the above code number procedure you can do this from any telephone Deleting the call forwarding in the exchange is a background function After you entered the procedure this process will take time up to 15 seconds for each line Please have patience with this The system PIN is issued by the system administrator It must have been changed from the factory setting 0000 valid on delivery to another value Remote Controlled Functions The Comfort Pro enables remote controlled calls and remotely programmable call forwarding These features are set up by the system administrator when he configures the system To carry out these features the system PIN is required The system PIN is issued by the system administrator who has to change the default value 0000 to another value before it is issued
44. tivated the intercom protection the feature will not be exe cuted Dialout for Another Terminal EIEHEEI 88 device ID E 88 destination call number El Callback on Busy You can also conduct automatic dialling for another terminal Enter the device ID of the terminal from which the dialling is to be con ducted Then enter the call number to be called The next time the subscriber whose device ID you entered picks up the handset or when using a headset presses the headset Talk key the saved des tination call number will be dialled automatically This programmed number remains saved for 30 seconds After 30 seconds the auto matic dialling will be deactivated automatically If the internal or external number you have dialled is busy you can leave a callback request This is not pos sible if the destination number is a hunt group call number Your telephone will ring as soon as the other party has ended his call When you lift the handset the number of the other party will be dialled This feature cannot be used with a SIP terminal 33 Systematic Telephony Leaving a callback request Pa 13 17 Alternatively PA c 1 Cancelling a callback request 2 EEHE PIN Dialling 4 6 internal call no of the telephone used e g 102 Ed 88 your user PIN Ed 88 destination no goal 10888 E bh Special Calls On ISDN telephones you c
45. ur hunt group call number any call forwarding that you have programmed on your device is not carried out upon a hunt group call Call forwarding chains The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain A simple example user A forwards to user B who then forwards to user C A call for user A is then directly signalled to user C The system prevents call forwarding chains from forming a loop e g when the call forwarding destination refers back to the call forwarding source When the system detects a call forwarding loop no further call for warding is carried out This can mean that despite call forwarding being programmed calls are none theless signalled on your device Contact your system administrator if call forwarding is not functioning as expected on your device The system administrator is able to analyse call forwarding chains and eliminate any possible conflicts 23 Systematic Telephony Call Forwarding Immediately For internal and external calls On 4 ME external access code e g I 88 destination no E ot E3 EM KR ES Only for internal calls On E EE external access code e g Bl 88 destination no E off A E PL ER ER ESI gt o Only for external calls On E external access code e g I E destination no Ed ort E3 ER ERA ES 24 Forwarding Calls Calls only in
46. user PIN for your own telephone see page 38 Calls are forwarded to the tel ephone destination on which you carry out the procedure Initiating the function on the desti nation telephone BABE source PIN Ed 88 source call no El BER 10888 88 gt Switching the function off on your own telephone EBEE 7 call forwarding off Switching the function off on an other telephone BABES source PIN Ed 88 source call no El call forwarding off goal 10888 88 gt 30 Calls are immediately forwarded to the other destination and are not signalled on your own telephone On the originally dialled tele phone the source you will hear a special dialling tone on lifting the handset Use this procedure to deactivate the function on your own tele phone You can use this procedure to switch off the call forwarding for your telephone from any other telephone Special Calls Systematic Telephony Call Forwarding for Specific Call Numbers Besides the call forwarding that you can program at your telephone the system administrator can program call forwarding where the call number of the caller is analysed SCF Selective Call Forwarding Potentially this could be the reason why specific calls do not reach you If you have any questions concerning this func tionality please consult your system administrator Special Calls VIP Call EXER internal call no
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