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1. Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 21 of 43 USER S HELP MANUAL e My Diagnosis Tab The My Diagnosis tab shows the detailed technical results of your test Here is where you can get a more detailed explanation of what codes were set and why they were set My 1999 Ford Explorer My Summary My Diagnosis My Cure Staying Healthy e pit iy CarMD tested your vehicle s system and has discovered the following conditions during its inspection Primary Check Engine Light Code Check Engine Light Codes wena This is the code that set your check engine WE Bees light on The section includes the code This fault code indicates the Fuel System Monitor has detected an error in the definition possible reasons on why the code vehicle s Bank 1 fuel trim adjustment program resulting in an air fuel mixture that Is too lean The vehicle s computer constantly monitors the air fuel sun 1 mixture and adjusts it according to current driving requirements The vehicle s Wa S set b a n d th e CO n d iti O n S fo r S etti n g th e computer stores predetermined reference values for air fuel ratio for all possible driving conditions base fuel trim If the actual values from various Layman Description sensors do not match the reference values for a driving condition the cod e D computer command the proper components to make corrections fuel trim adjustments Fuel tri
2. Is Your Car Safe PRODUCTS Here you can learn about all the product offerings CarMD provides This includes a handheld device a membership plan that provides the additional information you need to make your own repairs The Ge SET d Ge CarMD Vehicle Health Plan also includes unlimited access to our Technical Service Bulletin database which is hot fixes published by vehicle manufacturers that quickly help resolve a common problem for your particular vehicle SHOP Here is where you can buy additional services and products offered by CarMD You can also find our shipping and returns policy under this link SUPPORT CarMD is proud to only staff ASE certified automotive technicians to support your needs What this means to you is having the confidence to know that our techs are very knowledgeable when it comes to your vehicle In fact these are the same technicians that help design build and maintain our products and information CHECK ENGINE LIGHT ON Here s a great resource on everything you need to know on that pesky warning light It even includes a video and additional tips on what to do BUYING A USED CAR Here s another great resource on how to secure the best deal when shopping for a used car Also search from a video library of expert car reviews on the most popular used cars on the road Page even includes tips on how to get the most money when selling your used car IS YOUR CAR SAFE This link off
3. VAVA OF T a AYA D feeling USER S HELP MANUAL Software Version 4 0 USER S HELP MANUAL CarMD User s Help Manual Table of Contents About This MEAN E 1 e SAEPE UL E 1 e CAM Ata Glan arrene 2 e Using CarMD it s Easy o Make Sure to Have Your Vehicle s VIN NEEN 3 o STEP 1 Connect the CarMD Device to Your Vehce 3 OEP 2 PUM lontoo ON EE 3 o STEP 3 Connect CarMD into Your Computer amp Get Your Report 3 e Software Installation SYSTEM Hegurements nee 4 o installing on a Windows Based D 4 o Installing on an Apple Te att CO E 5 e Configuring amp Using Your CarMD Software o Oma WINDOWS Based RE 6 S Om r AD PIS R MACMOST EE 6 e The CarMD Runtime Software SOT Se SS E EE 7 Software d LEE 7 e KEE 7 Get Diagnosis Now Troubleshoot ccccccesecsecsseecsscsececsecsecsecsscsesasessseeseeseeseseesesesaesatsates 7 FOU E eee E cer sce A ovens ua ea ncceteancts detent ES 8 O ANDOU E ME H e The CarMD Website Public Pages Se 6 EE 10 O IMO dE 10 See el 10 o CHEK ENEL Ee 10 o Buying RE 10 SC ee 10 TS IN OPAC FVM oranin ae abot Stew S O E A E A 10 o CarMD On Demand Videos ccecccsccessssessecsesssccsecsessecseeceecsessessaecsessussaecaeseaseuscaesaeseessascauseeseascaesaneeaeeass 10 Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com i USER S HELP MANUAL s The CarMD Website Private Pages o Creating Your CarMD Account 11
4. If you are able to view another web site in your browser here are a few things you can try e The problem may have been caused by a brief interruption in service or unusually heavy network traffic Wait a few minutes and try again e Ifyou do not the Internet Explorer web browser try resetting your default browser to Internet Explorer e Reboot your computer and try again e Check your system by running anti virus and or anti spyware software Tester Error If the Current Tool Status indicator says Error click here click to get a pop up message with a description of what caused the error If the error message refers to a hardware problem please refer to the section Hardware Problems If the error message refers to a web browser or Internet connection problem refer to the nternet Browser Problems section for help You can also reset the error condition and retry by unplugging the tester and plugging it back in again Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 33 of 43 USER S HELP MANUAL e Common VIN Locations Every vehicle has a Vehicle Identification Number or VIN that is the assigned at the time your vehicle was manufactured The VIN is unique to your vehicle no two vehicles have the same VIN The VIN is used to track things like your vehicle s insurance policies accident reports and anytime you have body or engine work performed on your vehicle
5. Logging into Your CarMD E E EE 12 C RUANO a lac 910 0 EE 12 S MY CaIMO Ponal EE 14 o Editing Viewing Your Information EE 15 My CarMD Account ACUI E RE 15 Deling a B21 EE 16 ef TEE V CIC CS EE 17 FREGISTCT RTE 17 Ropo TIS ele EE 18 My Personal Profile Edt CORTACT Tu Melu de xariascntccerets cua dass ensnuisatohaesotadettesspcsseeraaddnasentatealadtvetaseetalcnmeeauatos 19 Order deeg 19 PRESEASON OU EE 20 e The Anatomy of a CarMD Report SR SMM T EE 21 What do the Test Results Icons Indicate c ccc cccscsecsscescsecsecsscsecesseeseseesecseserseseseseenees 21 My Diagnosis TaD icsse nea E AAE E EEE utente ARE EEEE 22 C MCO EE 23 Staying Healthy ai EE 24 e Technical Support o Troubleshooting Tips arMD Handheld WR 25 sg CarMD Software A 25 Additional Troubleshooting E 26 E FAOS EE 26 REEL Ee 33 m Internet Browser Problems ooo ccc eceesecesssccssceceseecesseecseeserseseeuseseaserseesennesenesenresenesentnesenets 33 SC EO WEE 33 Common VIN LOGAUONS EE 34 o Where s My Vehicle s Connector 0 0 cccceseesecssesccsccseceecsecsecsecseceeceecseceeceeceeseesaesaesaecaesaesaecaesaesaesesaesaneas 35 S CONT EE 35 o Additional ET 36 e Product Legal Information o Lied NATAM EE 37 S 219 TOMS RE 39 O SOWA LIMIGA LICONSE E 42 Shipping d riet E e EE 43 C ROUE elle EE 43 Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com i i USER S
6. A Available Technical Service Bulletins 81 L Secondary Codes None A Available Safety Recalls 15 Vehicle Information VIN 1FMYU22X5XUA09935 Transmission Reported Automatic Year 1999 Owner Name Emily Smith Make Ford Date of Report 1 10 2007 2 26 PM Model Explorer Mileage Reported 0 V6 4 0L 244 CID OHV Engine Trim Level Sport 12V EFI gt What do the Test Results icons indicate EMAIL or PRINT your displayed test results Your Vehicle s Health Status Identifies your vehicle s condition and its Emissions readiness My Cure Shows the estimated repair costs to solve your problem Here you can quickly determine how much it will cost to fix it yourself or have it repaired by a professional repair shop Click View Details to open the My Cure page Test Results Summary Provides a summary of your test results including if your check engine light is on what codes were set Stored Pending etc verify if you are ready for an emissions test and discover if there are any Technical Service Bulletins and Safety Recalls for the vehicle tested Vehicle Information Presents your vehicle s information including VIN year make model and more Click the Expand or LJ Collapse to open or close this section won DEFINITION Green LED All systems are reporting good and healthy status Yellow LED Possible Problem May require attention Red LED Problem Found Needs Service
7. CarMD Used Car Buying Tips a great way to prepare and evaluate your next used car purchase These documents require the use of Adobe Acrobat Reader which is included at no charge in the CarMD CD ROM You can also get the latest version of this software by visiting the Adobe website at http www adobe com products acrobat readstep2 html Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 36 of 43 USER S HELP MANUAL Product Legal Information e CarMD Limited Warranty Program At CarMD we stand behind the quality of our products and offer the following Limited Warranty options This warranty supersedes all other written published or implied warranties PLEASE LOG IN AND REGISTER YOUR PRODUCT TO ACTIVATE YOUR WARRANTY PERIOD Limited Warranty Information CarMD com Corporation CarMD warrants only to the original Purchaser of this product either directly from CarMD com or from a CarMD authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service CarMD reserves the right before having any obligation under this limited warranty to inspect the damaged CarMD product In order to recover under this limited warranty Purchaser must make claim to CarMD within 60 days of occurrence and must present acceptable proof of original ownership such as original receipt on line registration or other documentation CarMD dee
8. CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 12 of 43 USER S HELP MANUAL 6 If you have added vehicles to your account the Select Vehicle screen displays Selecting an Existing Vehicle Once you have added one or more vehicle s to rh i Ot your CarMD account the Select Vehicle screen int a ii displays when you access CarMD using the CarMD eran Tester To choose an existing vehicle select the radio button next to the desired vehicle then click the CONTINUE button the Diagnostic Report screen for the selected vehicle displays To add a new vehicle click the Add a Vehicle link on the top right corner the Add Vehicle screen displays Add the new vehicle as described above Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 13 of 43 USER S HELP MANUAL My CarMD Portal Once you ogin to your account you will be taken directly to your personal My CarMD Portal page Your CarMD Portal offers a quick snapshot of your account Here you can view the following information e CarMD Vehicle Health Plan Status this is an optional feature that expands your diagnostic information By becoming a member of this program you receive unlimited access to Technical Service Bulletins TSBs which are hot fixes provided by the vehicle manufacturer plus other benefits e Number of Registered Vehicles this shows the total number of vehicles associa
9. S HELP MANUAL will start the CarMD software when I need it by selecting this option you will be required to manually launch the CarMD program whenever you want to connect the tester with your PC Please be advised that the tester will not communicate with the website if this application is not running Also make sure that the application is running first prior to connecting the tester to your computer b Tester Status This tells you if your tester is CONNECTED or DISCONNECTED from your computer It is mainly used for troubleshooting purposes c Get Diagnosis Now Troubleshoot these buttons are reserved for troubleshooting your device and should only be used when directed by a certified CarMD technical support technician 2 Help Tab Welcome Settings Status Help MD g Launch Help Get Support Plug In Your CarMD Connect Your CarMD Get Detailed Report Tool To Your Car To Your Computer From Your Computer Em P E M a 1 a Launch Help Opens this help PDF document installed in your system b Get Support Launches the CarMD website to give you the latest information on product support c Launch CarMD com Now Launches the home page of the CarMD website Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 8 of 43 USER S HELP MANUAL 3 About Tab This page provides you with additional contact information and vital information
10. Will the CarMD device damage my vehicle s electronic systems Rest assured the CarMD tester and technology are completely safe for use on both your vehicle and personal computer CarMD is designed to retrieve information that is stored in your vehicle s computer With the exception of initiating the EVAP system leak test for vehicles that support this functionality it does not command control or otherwise enter information on your vehicle It is not possible for these tools to damage your vehicle s electronic system Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 28 of 43 USER S HELP MANUAL Dol need adapters for different vehicles No It is not necessary to purchase any additional adapters All cars trucks SUVs and minivans foreign and domestic build after 1996 are required to be OBD2 compliant This means that they all have a standard universal 16 pin connector This little port is usually located under the dashboard on the driver s side but may be in one of nine locations under the car s front dash Visit the CarMD com website to search by year make and model to see where this port is on your car or truck The head of the CarMD tester is designed to connect to all vehicles with this OBD2 compliant computer system Can I use the CarMD tester with the engine running We always recommend connecting the CarMD tester to your vehicle first before turning on the ignit
11. for additional information We may be able to provide you with an extension cable that will help with the fit We may also need to have you return the tester for an upgrade How can I upgrade My CarMD Handheld Tester to a newer version The CarMD handheld device is flash updateable via the Internet Each time you connect your CarMD tester to your computer it will check for any updates to the software and firmware If an update is available you will be prompted to follow a few easy steps to download and install the update s While this may take a couple minutes please be patient This automated value add helps ensure that you have the most up to date coverage and technology Is the CarMD ready to use out of the package or does it need to be updated first Every CarMD tester is ready to be used right out of the package and is configured with the latest version of the firmware available at the time of manufacture There is no need to connect it to a computer to upload any data for the first time use We recommend connecting your tester to the vehicle first and then proceeding to connect the CarMD tester to your computer for the remaining registration process If there are any updates since the time of manufacture you will be notified at this time NOTE If for some reason the tester is unable to connect to your vehicle we recommend that you install the CarMD software and connect your tester to your computer to check for updates
12. from the menu to begin installation The installation wizard will prompt you through the installation process 4 Once the software is installed and running on your PC it is important to set up your account for the first time by connecting the CarMD tester with the included USB cable to your PC Mac and the Mac logo are trademarks of Apple Inc registered in the U S and other countries Windows is a trademark of the Microsoft group of companies All other trademarks are the property of their respective owners in the United States and other countries Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 4 of 43 USER S HELP MANUAL NOTE You can identify that your software is running by the icon that is placed on your Windows Task Bar sa 219 f E TAs i 29 Ia 12 17 PM Installing on an Apple Macintosh 1 Insert the CarMD software CD in your computer s CD ROM drive and double click on the MAC folder to view its contents 1 item Zero KB available 3 items Zero KB available Windows autorun inf N Geht CarlVID 2 Double click on the CarMD_MAC icon to start the installation routine 3 Select the Watch Demo Video button to watch a short video presentation The video will walk you through CarMD s tester features and functions as well as software installation VID WELCOME TO THE CARMD FAMILY MID WELCOME TO THE CARMD FAMILY P e e LIFE NEXT
13. gt Watch Demo Video Install CarMD Software About CarMD Help Documents CARMD COM CARMD COM 4 To install the software select Install CarMD Software from the menu to begin installation The installation wizard will prompt you through the installation process 5 Once the software is installed and running on your Mac it is important to set up your account for the first time by connecting the CarMD tester with the included USB cable to your Mac Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 5 of 43 USER S HELP MANUAL NOTE You can identify that your software is running by the icon that is placed on your Dashboard or by clicking ALIT TAB to see all current programs running Configuring amp Using Your CarMD Software The CarMD software allows the handheld tester to communicate with the CarMD com website This site will provide you a wealth of knowledge to help you manage the health of your vehicle On a Windows based PC e You can manage your CarMD software by double clicking on the CarMD icon that is placed on the bottom right tray of your Windows Task Bar 29 DD 12 17Pm e You can also manually launch the program by using the Windows Start menu START gt All Programs gt CarMD gt Run CarMD On an Apple Macintosh Computer e You can manage your CarMD software by clicking on the CarMD icon that is placed on your Dashboard o NOTE Y
14. on board diagnostic 2 generation OBD2 compatible vehicles These include all 1996 and newer cars trucks minivans and SUVs in the United States foreign and domestic CarMD will also work on vehicles using the new CAN technology Currently there is no cut off year for our testers Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 29 of 43 USER S HELP MANUAL Will CarMD work on vehicles outside the US CarMD is designed to work on all OBD2 compliant vehicles OBD2 compliant means all 1996 and newer cars light duty trucks vans and SUVs sold in the United States Vehicles sold in other countries although similar are not configured the same as vehicles sold in the United States and CarMD may not be able to link to them There are times when it will link to vehicles sold outside the United States but this functionality is not guaranteed Will the CarMD tester work on diesel vehicles Yes as long as the vehicle is OBD2 compliant Check the Vehicle Emission Control Information VECI label usually found under the hood If the label states that the vehicle is OBD2 compliant the CarMD tester is compatible with the vehicle NOTE Vehicles from 1996 to 2009 that weigh more than 8500lbs Gross Vehicle Weight GVW are not required by law to OBD2 compliant and therefore are usually not These vehicles are considered to be heavy duty vehicles and do not need to comply with the same rul
15. publisher Any unauthorized commercial use resale or mailing list database development utilization or application is also prohibited Use of Content CarMD com Corp authorizes you to view or download a single copy of the material on this site solely for your personal noncommercial use if you include the following copyright notice Copyright c 2005 2009 CarMD com Corp All rights reserved Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright trademark and other laws Content and features are subject to change or termination without notice in the editorial discretion of CarMD com Corp All rights not expressly granted herein are reserved to CarMD and its licensors If you violate any of these Terms and Conditions your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content Patents One or more of these patents apply to CarMD 6 687 584 6 941 203 6 947 816 other patents pending Except as specifically provided herein nothing contained herein shall be construed as conferring by implication stopple or otherwise the granting of any license or right under any such patent Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 41 of 43 USER S HELP MANUAL e Software Limited License BY INSTALLING AND USING THE SOF
16. 001 GMC Sierra Deleted yi your account e Enter the Vehicle Information Number VIN for your vehicle in the VIN text box Select the Transmission Type e Enter your vehicle s mileage in the Mileage text box Please be as accurate as possible to ensure an accurate diagnosis e Click the CONTINUE button e The Confirm Vehicle screen displays The Confirm Vehicle screen provides a general description of your vehicle based on the VIN information you entered Please carefully review the information displayed to verify it reflects the correct vehicle the vehicle from which diagnostic codes were retrieved e Enter a nickname for the vehicle in the Vehicle Nickname text box By default the vehicle nickname is My vehicle year make model e If the vehicle description on the Confirm Vehicle screen is not accurate click the No this is not my vehicle button An ERROR page should appear Click on I d like to try again button to return to the Add Vehicle screen OR click Have a Tech Contact Me button to have a CarMD technical support technician contact you e If the vehicle description on the Confirm Vehicle screen is accurate click the Yes this is my vehicle button e IF YOU RAN A REPORT The CarMD Health Report screen displays with your test results e IF YOU MANUALLY ADDED A VEHICLE The Registered Vehicles screen is displayed Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Pag
17. Corp All rights reserved Ver 4 0 6 www CarMD com Page 16 of 43 USER S HELP MANUAL b Registered Vehicles This section offers you a way to view a complete listing of all the vehicle s registered under your account This page shows the Nickname VIN Year Make Model and Transmission type for each vehicle If desired you can edit the nickname for any vehicle listed e Click the EDIT link for the desired vehicle to open the Edit Vehicle screen The screen shows the current nickname and general information for the selected vehicle My Portal Tell A Friend CarMD Blog Contact Us PRODUCTS SHOP SUPPORT SIGN OUT m PRODUCTS SHOP SUPPORT SIGN OUT S Registered Vehicles Edit Vehicle Please use this form to edit your vehicle to your CarMD account fA Home Add Delete A Vehicle Model Health Status Status Registered Vehicles Focus Active F150 ord e Active Registered Devices Add Delete A Vehicle Car Nickname 2007 Ford Focus Manufacturer Ford cor Active Report History e Edit the nickname for the vehicle in the Nickname text box e Click the Save button e The screen returns to the Registered Vehicles page with the new nickname for the vehicle shown in the vehicle details c Registered Devices The Registered Devices page lists all CarMD Testers registered to your CarMD account and SSES Gg shows the date the account for each Tester was ee created Da
18. Corp All rights reserved Ver 4 0 6 www CarMD com Page 20 of 43 USER S HELP MANUAL The Anatomy of a CarMD Report The CarMD report is divided into four sections My Summary My Diagnosis My Cure Staying Healthy Each section offers more detail of your test results to make it easy for you to determine the best course of action 7 My Summary Tab The My Summary tab shows a quick glance of the results of your vehicle s condition My 1999 Ford Explorer J vw zunn My Diagnosis My Cure Staying Healthy Your Vehicle s Health Status Powertrain System Results ENGINE There is a problem that has caused your Check Engine light to turn on service is required A recommended solution is provided in this report EMISSIONS The United Stated Environmental Protection Agency EPA has set guidelines for each U S state to follow when conducting an emissions inspection CarMD follows this criteria to identify if your vehicle is ready for an emissions test Based on this criteria your vehicle is Not Ready and will most likely Fail the inspection In addition your vehicle s condition could be polluting the environment please help protect it My Cure Cc System Est Parts Cost Est Parts Labor More Info VIEW DETAILS io Engine Transmission 38 56 446 83 Test Results Summary Z DG Check E Light Stat ON Ready for Emission Test Not Ready neck Engine Light Status X Gams X Primary Check Engine Codes P0171
19. D com Page 30 of 43 USER S HELP MANUAL What is the purpose of CarMD s Vehicle Health Status LEDs The green yellow and red LEDs light emitting diodes provide a quick way to help you determine if a vehicle is ready for an Emissions Test Smog Check These lights are also a good way to quick check any vehicle before a road test as part of a regular maintenance program and when shopping for a used car e Green System Pass Your vehicle is ready for an Emissions Test Yellow A potential problem may exist Further investigation is required before attempting an Emissions Test e Red The vehicle has a current problem Vehicle must be repaired before attempting an Emissions Test Can I retrieve ABS Body or Air Bag codes with CarMD CarMD is designed to retrieve codes from the powertrain control module that turns on the check engine light The powertrain system on OBD2 compliant vehicles is required to follow certain rules Currently manufacturers are free to use any methods they wish to implement other systems CarMD has the capacity to be upgraded to read ABS anti lock brake and SRS safety restraint system codes on select vehicles Please continue to check the CarMD website for the latest updates Will CarMD let me erase codes and turn the check engine light off No CarMD com Corp elected not to include this feature in the tester It is not recommended for drivers to turn off their vehicle s CH
20. ECK ENGINE light until the pending or current problem has been identified and repairs confirmed Doing so would be similar to ripping a page out of your medical chart The computer holds necessary information designed to fix or cure the vehicle s ailment If you are a confident do it yourselfer or have confirmed that the CHECK ENGINE light is illuminated because of a loose gas gap and wish to turn it off we recommend purchasing a product called an OBD2 code reader or scan tool from your local auto supply store or contacting our technical support team at toll free 888 MyCarMD 888 692 2763 for additional information Will CarMD read a vehicle identification number VIN Yes CarMD has the capability to extract the VIN from most newer model vehicles However on some earlier model cars and trucks you may still need to write down the VIN and enter it manually into your computer when registering that vehicle for the first time Are there adapters available to allow CarMD to work on pre 1996 OBD1 vehicles No CarMD is compatible with OBD2 vehicles only Even if you were to purchase adaptors from other diagnostic tools they will not allow the CarMD device to link with an older model car or truck Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 31 of 43 USER S HELP MANUAL Q Ifl lose or damage my software CD do have to buy another one A No Once you have purchased a Car
21. Generally the VIN number is 17 characters long It looks like this THMBB O092WD1 14221 Each character has a special meaning Where the vehicle was made who manufactured it the make and model and other unique and identifying features When copying down your vehicle s VIN it is important to note that the letters or O will never appear in your VIN These will be represented as the numbers 1 and 0 Locating Your Vehicle s VIN There are a number of different places that your VIN may appear on your vehicle You should also be able to find it on your vehicle s insurance and title records Should you have any trouble locating the VIN we recommend contacting your dealership or manufacturer who can help you find the exact location for the specific make and model of your vehicle Some common VIN locations are illustrated below If in doubt you can always refer to your vehicle registration for the VIN Driver s Side Dashboard Driver s Side Door Jamb Viewable Through Windshield Looks Like a Sticker ch D Other Places to Look Vehicle s Title DMV Records Vehicle s Insurance Card Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 34 of 43 USER S HELP MANUAL Where s My Vehicle s Connector Below is an illustration showing all of the nine possible locations inside your vehicle where the CarMD connector can be found The most popular spot is just ender the steering wheel
22. HELP MANUAL CarMD User s Help Manual Software Version 4 0 6 December 6 2011 As a CarMD owner you gain access to an extensive online database that gives you the vehicle diagnostic information that until now only your mechanic had Our many years of automotive tester expertise partnered with your Internet access allow you to enjoy the confidence and peace of mind that comes by knowing you re in control of the life of your vehicle By combining the CarMD tester with our website you now have the power to e Find out why your Check Engine light is on e Diagnose what s wrong with your vehicle e Find the cure to the problem that includes estimated repair costs parts amp labor e Save money by detecting and repairing problems early before they require thousands of dollars to repair e Save time by taking good care or your vehicle avoid getting stranded e Learn ways to keep your car healthy and save you money e Inspect a used car before buying or selling avoid buying a lemon e Identify hidden problems before taking a road trip e Find out if your vehicle will pass an emissions smog inspection e Check for your vehicle s Safety Recalls and Technical Service Bulletins e Watch special How To videos e And much more About This Manual This manual is intended to supplement the included Quick Reference User s Guide included with the product It provides more detailed information on the use
23. MD product you are part of our family for the Life of Your Car You can always download the latest version of the software from the MyCarMD private section of the www CarMD com website Or by contacting our technical support team at toll free 888 MyCarMD 888 692 2763 Q I lost my CarMD Quick Reference User s Guide where can get another one A You can download a PDF copy of the manual online at CarMD com in the CarMD Solutions section of the site Q Where is my CarMD control panel A The CarMD control panel is a small window used to change program settings get help and view the current tool Status To open it click on the CarMD icon If you can t find the icon see the section Configuring amp Using Your CarMD Software Doing this will make the CarMD control panel visible The control panel is a small window titled CarMD which has four tabs labeled Welcome Settings Status Help and About Q What does the Unable to send data to server message mean A This message displays when you connect your CarMD to your computer and your computer cannot establish a link to the CarMD website This usually occurs only if you use America Online to connect to the Internet and use America Online as your default web browser CarMD requires Internet Explorer to properly connect to the Internet Use the steps below to set Internet Explorer as your default web browser Be sure to use the correct procedure for your
24. Please visit CarMD com to find the exact location for your vehicle or reference your vehicle user s manual e Contact Us o Tried troubleshooting but still have technical questions about your CarMD product gt Email Technical Support support CarMD com o Questions about your purchase gt Email Customer Service customerservice CarMD com o General questions feedback gt Email Us corp carmd com o Have a great CarMD story to tell us gt Email Us myStory CarMD com o Having problems with our website gt Email Our Webmaster webmaster CarMD com o For other inquiries write or call us at the address below CarMD com Corp 17352 Von Karman Ave Irvine CA 92614 6209 U S A Phone 1 888 MyCarMD 692 2763 6 00 am to 6 00 pm Monday to Saturday Pacific Time Fax 714 241 6818 Email corp CarMD com Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 35 of 43 USER S HELP MANUAL Additional Help References Your CD ROM includes the following additional documents in Adobe Acrobat PDF format 1 Vehicle Check Up List this recommended vehicle maintenance checklist is offered as a courtesy from the ASE Certified Technicians at CarMD com Corp When used as part of a regularly scheduled automotive maintenance program CarMD can help you keep your vehicle in good health 2 Quick Reference User s Guide a copy of the included user s manual for your reference 3
25. TWARE AND RELATED PRODUCT S AND DOCUMENTATION INCLUDED WITH THIS AGREEMENT PROGRAM YOU ACCEPT THE LICENSE TERMS WITH CARMD com CORP HEREIN REFERRED TO AS CarMD AS SET FORTH BELOW IF YOU DO NOT AGREE TO THE TERMS OF THIS PROGRAM LICENSE ORIGINAL PURCHASER DO NOT INSTALL AND OR USE THE PROGRAM PROMPTLY RETURN THE SOFTWARE AND RELATED DOCUMENTATION TO CARMD LIMITED USE AND LICENSE The Software is licensed not sold to you CarMD and it s suppliers grant you the non exclusive right to use one 1 copy of the Software for your personal use with the CarMD approved tester unit only All intellectual property rights in the Software including animations audio images music photographs video text incorporated into the Software are owned by CarMD com Corp its suppliers and licensors and are protected by United States copyright laws and international treaty provisions DO NOT Use the program or permit the program on more than one computer computer terminal or workstation at the same time Make copies of the program or any part thereof Modify network rent lease or otherwise distribute the Software nor can you make the Software available by bulletin boards online services remote dial in or network or telecommunications links of any kind nor can you create derivative works based upon the Software in whole or in part SOFTWARE LIMITED WARRANTY CarMD warrants to the Original Purchaser only that the Software shall perform subs
26. Y SUCH WARRANTIES ARE LIMITED TO ONE YEAR FROM THE DATE OF PURCHASE SOME STATES PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATIONS MAYNOT APPLY TO YOU LIMITATION OF LIABILITY REPAIR OR REPLACEMENT OF THIS PRODUCT AS PROVIDED HEREIN IS YOUR EXCLUSIVE REMEDY CARMD SHALL NOT BE LIABLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOST REVENUES LOST PROFITS LOSS OF USE OF SOFTWARE LOSS OR RECOVERY OF DATA RENTAL OF REPLACEMENT EQUIPMENT DOWNTIME DAMAGE TO PROPERTY AND THIRD PARTY CLAIMS ARISING OUT OF ANY THEORY OF RECOVERY INCLUDING WARRANTY CONTRACT STATUTORY OR TORT NOTWITHSTANDING THE TERM OF ANY LIMITED WARRANTY OR ANY WARRANTY IMPLIED BY LAW OR IN THE EVENT THAT ANY LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL CARMD S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT SOME STATES PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAYNOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE For the most current Warranty Information please visit htto Mwww carmd com 97 7 Article Warranty Information Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 38 of 43 USER S HELP MANUAL Website Te
27. about your CarMD software Software Version and CarMD tester Firmware Version You will need this information if you ever need to contact CarMD s customer service center Welcome Settings Status Help MD Software Version 2 1 3 Firmware Version 1 1 4 CarMD com Corp Warning Fountain Valley CA 92708 Copyright law and international treaties protect this computer U S A program Unauthorized reproduction or distribution for this program or any portion of it may result in severe civil and Technical Support criminal penalties and will be prosecuted to the maximum extent Ph 888 MyCarMD 888 692 2763 possible under the law Fax 714 241 0240 Email U S Patents 6 687 584 6 947 816 6 941 203 other patents Website pending Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 9 of 43 USER S HELP MANUAL The CarMD Website Public Pages CarMD com is your portal to everything automotive Here you will find numerous resources to help maximize the Life of your car ge 66CarMD isthe pocket sized car doctor i x that puts YOU in control of your car We are constantly updating the website so we encourage you to P WT visit often The public portion of the site is divided into these major asr sections E eg 1 Je W a LU Genee On TV i z ee eng EN De O RY Heard CarMD A On the Radio amp Check Engine Light On Buying A Used Car
28. and operation of the CarMD handheld device how to setup and use your personal CarMD web account how to install the software on your Windows PC or Apple Macintosh how to access other services offered and common troubleshooting tips Most of your questions should be answered in this help file and on our website at CarMD com under Support Safety Precautions There is no need to open the hood to use this product However always observe the following safety precautions when performing work on your vehicle e Operate your vehicle in a well ventilated area e Before starting make sure the parking brake is engaged and put the transmission in Park automatic or Neutral manual e Avoid contact with hot engine parts e Read your vehicle s service manual and follow its safety precautions Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 1 of 43 USER S HELP MANUAL CarMD at a Glance Here is a quick look at the controls and indicators on the CarMD tester by Model Number g EMD i CarMD Model 2100 CarMD Model 2110 CarMD Model 2140 1 DLC Connector Data Link Connector connects to your vehicle s diagnostic port to retrieve its diagnostic information 2 On Off Button turns the device On or Off for off vehicle review only 3 Scroll Button scrolls through all retrieved diagnostic trouble codes when more than one is present 4 Color Coded LED
29. at is placed on your hard disk by an Internet web server Cookies cannot be used to run programs or deliver viruses to your computer Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you This website collects cookie information to personalize your browsing experience and to provide you better service and information about your needs and interests Most Web browsers have the ability to accept or decline cookies Popular browsers such as Microsoft Internet Explorer Apple Safari and Firefox automatically accept cookies but you can modify their setting to decline cookies if you desire Some sites use cookies to provide an interactive experience so if you choose to decline cookies you may not be able to view all its features Web Server Security Practices All information collected by our server is protected through a firewall which prevents outside visitors to collect any information about you Internally the information is redirected and stored in a secure and isolated server that is only accessible by authorized personnel Liability The use of the CarMD Content is at your own risk When using the CarMD system information will be transmitted in a way that may be beyond the control and jurisdiction of CarMD and its suppliers Therefore CarMD and its affiliate companies assume no liability for or relating to the delay failure interruption or corruption of any data or ot
30. ave special access to a wide range of resources that are vital to the health of your car s To set up your account Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Turn on your computer and make sure you are connected to the Internet before continuing Select an open USB port to your computer and connect the male end of the included cable to your computer Please note that the connector only fits one way Connect the other end of the cable to the handheld tester and follow the on screen prompts In a matter of seconds you will be automatically connected to the registration page within the CarMD com website Click the Create Your FREE Account Now button The CarMD Member Registration form displays Complete all marked fields with an asterisk Please read our privacy policy at the CarMD com website When entering your Password be sure to enter the password exactly the same way in both text boxes Your password can be a maximum of 18 characters long To guard your privacy you may wish to use both alphabetic and numeric characters in your password Check the I accept box to the licensing agreement and click on the SUBMIT button o If your registration is not successful an error message will display It will list all the errors at the top of the page Correct by re entering the requested information o Only one CarMD account can be registered for any given email address No
31. cally open your web browser and navigate to www CarMD com If your computer does not have working Internet access the browser will show an error message such as The page cannot be found or The page cannot be displayed Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 25 of 43 USER S HELP MANUAL Additional Troubleshooting If you ve tried the preceding steps and are still having trouble here are some additional troubleshooting tips To start troubleshooting open the CarMD software control panel See section below Where is my CarMD control panel Click the second tab labeled Settings Status and take a look at the Current Tool Status indicator The tool Status will show one of the following conditions FAQs Disconnected Your tester is not currently connected If you have plugged in your tester but still see this condition see the Hardware Problems section below Connected Your tester is plugged in and communicating with the software If you want to resubmit tester data to the CarMD web site via your web browser simply click the Get Diagnosis Now button If you ve done this and are still having problems read the Internet Browser Problems section below Updating Your tester s firmware is currently being updated This will only take a few minutes Wait until the update is complete and then follow the prompts Updated Your t
32. ce Bulletin TSB A TSB is an advisory issued by a vehicle manufacturer to its service departments detailing a fix for a known concern or difficult repair TSBs are divided into major categories including Accessories amp Fluids Body Brake Cooling Electrical Powertrain Steering amp Suspension and others CarMD provides you the ability to view these at your discretion and purchase them at a minimal cost Maybe we have the solution on how to fix something you ve put off for years take a look Page 24 of 43 USER S HELP MANUAL Technical Support e Troubleshooting Tips CarMD Handheld Tester CarMD Tester does not power up Replace the tester s two 2 AAA batteries by removing the tester s back cover Battery icon on the LCD is ON LObAt is displayed and all the LEDs are flashing This stands for Low Battery and signifies that the tester s batteries are weak Replace the two 2 AAA batteries Tester is beeping erratically when connected to vehicle and or LCD displays ERROR If you hear 8 to 10 beeps instead of 4 beeps and see an Error message on the tester s screen make sure the ignition is ON check the CarMD connection to the vehicle s connector DLC turn the ignition off wait 5 seconds turn the ignition back on CarMD Software To get access to the detailed CarMD Vehicle Health Reports you need to ensure the following 1 your CarMD software is installed and
33. designed in such a way that tools can only be connected the correct way If you cannot find the connector or you need more help please visit us at CarMD com to find the specific location for your vehicle The site offers a diagram with a photo showing the exact location of the connector 2 Turn the Ignition Key to ON But Do Not Start the Vehicle The ignition must be turned on within 10 seconds from the time CarMD is connected to avoid possible errors When properly connected it will beep twice to indicate a good connection It will take up to a minute to retrieve the diagnostic information When completed the tester will beep four times to indicate that it has collected all its diagnostic information PLUG IN YOUR CARMD TURN THE IGNITION TOOL TO YOUR CAR TO ON 10 SECONDS 3 Connect the CarMD Device to Your Computer Using the included USB cable connect the CarMD device to your PC or Mac Follow the step by step instructions under the Software Installation section Et 2 ti MEHI CONNECT YOUR CARMD GET DETAILED REPORT TO YOUR COMPUTER FROM YOUR COMPUTER Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 3 of 43 USER S HELP MANUAL Can t Get to a Computer No problem Registered CarMD customers can call CarMD s ASE Certified techs toll free at 888 MyCarMD 888 692 2763 to get a diagnosis over the phone Software Installation Using CarMD
34. e 15 of 43 USER S HELP MANUAL Maxed Out Your Vehicle Limit No Problem CarMD offers a way to add additional vehicles for a nominal fee Each added vehicle provides you full access to CarMD s comprehensive diagnostic database for as long as you own your device In addition each vehicle purchase is automatically added to your Premium Health Plan if a member at no W additional charge Simply click on the large CLICK HERE button under the Add Delete a Vehicle section to read the details Deleting a Vehicle CarMD allows you to delete one 1 vehicle from your account during a 365 day calendar period which starts on the day you make your request Please be aware that once you delete a vehicle you will not be able to activate it again You will still have access to view reference the archived reports for your vehicle even after it s been deleted To delete a vehicle simply click on the DELETE button and confirm your deletion The page at http Avww carmd com says Ei 3 Are you sure you want to delete this vehicle Once your request is processed your account will show as illustrated My Vehicle VIN Year Make Model Status 2007 Ford Focus 1FAHP34N67W160855 2007 Ford Focus Active 2006 Ford F150 1FTPW12586KB40712 2006 Ford F150 Active 2003 Honda Accord JHMCM56643C009585 2003 Honda Accord Active My GMC Sierra 3GDKC34GX1M101968 2001 GMC Sierra Deleted oul Copyright 2009 2012 CarMD com
35. ea of the CarMD com website such as a chat room or bulletin board you are solely responsible for your own communications the consequences of posting those communications and your reliance on any communications found in the Public Areas CarMD com Corp and its licensors are not responsible for the consequences of any communications in the Public Areas 3rd Party Links and Content CarMD com may provide links to third party web sites CarMD com Corp does not endorse the content on any such third party websites nor is CarMD com Corp responsible for the content of linked third party sites Your use of third party websites is at your own risk and subject to the terms and conditions of use for such sites Indemnity You agree to defend indemnify and hold CarMD com Corp its management team employees agents licensors and suppliers harmless from and against any claims actions or demands liabilities and settlements including without limitation reasonable legal and accounting fees resulting from or alleged to result from your violation of these Terms and Conditions Licensed Data Some of the material provided in the CarMD com Corp database is under license from third party organizations No part of this content may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording storage in an information retrieval system or otherwise without the written permission of the licensed
36. ecking your tire pressure oil and fluids etc If you have an automotive emergency pull to the side of the road and call a qualified roadside maintenance service Copyright and Trademark Notices All contents including information data software photographs graphs videos typefaces graphics music sounds and other material of the CarMD website are Copyright 2007 2009 CarMD com Corporation and or its affiliate companies 11231 Young River Avenue Fountain Valley California 92708 All rights reserved Copyright and other intellectual property laws and treaties protect any hardware and software or content provided as part of the service We and or our suppliers own the title copyright and other intellectual property rights in the hardware software or content The CarMD logo marks and other marks are also trademarks or registered trademarks of Innova Electronics Corporation in the United States and elsewhere Other names of actual companies and products mentioned herein may be registered trademarks of their respective owners in the United States and other countries Any rights not expressly granted herein are reserved Certain software used in the CarMD kiosk software is based in part of contracted work and may be protected by other copyright laws CarMD values your privacy Any and all information collected at this site will be kept strictly confidential and will not be sold reused rented loaned or otherwise disclosed to any outside t
37. ed codes Error Code P0171 Definition Fuel System Too Lean Cylinder Bank 1 This fault code indicates the Fuel System Monitor has detected an error in the limit due to a lean A F ratio condition Technical Service Bulettin Yes TSB Available DRIVEABILITY HOZ2S HEATED OXYGEN SENSOR CATALYST AND FUEL SYSTEM MONITORS SERVICE TIPS OBD II VEHICLES ONLY view MASS AIR FLOW MAF SENSOR CONTAMINATION SERVICE TIP view What Is A TSB purchase these for a minimal cost when they are available Primary Diagnostic Codes At times other codes are set and stored whenever a major problem is detected These codes are sometimes related to why your warning light was set This section also BE E identifies if there are any TSBs related to the discovered code Vehicle Monitor Status Information Freeze Frame Data Additional Data These two sections offer more detailed technical information on your vehicle Click the Expand or Collapse to open or close each section Vehicle Monitor Status Information shows which emissions monitors have completed their cycle As a general rule a vehicle cannot undergo an emissions smog test if all its monitors are not completed Freeze Frame Data this is a snap shot of your vehicle s operating values when the check engine light was set by the vehicle s on board computer This information is valuable when performing the fix yourself or if y
38. ers several tips on how to best protect your car and your family Learn the differences between Safety Recalls and Technical Service Bulletins plus much more CAR NOT RUNNING RIGHT On this section you can increase your knowledge about your vehicle which can help save you time and money These are articles written by experts in the field from the Car Care Council and our own Master level ASE Certified technicians CARMD ON DEMAND VIDEOS This links to our library of videos that show you several tips you can use to your advantage to save money on your vehicle s health and maintenance Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 10 of 43 USER S HELP MANUAL The CarMD Website Private Pages By registering your device with Card com you gain access to a database of real life fixes taken from thousands of automotive technicians across the country With every registered device you have the option to register up to three 3 vehicles and run up to six 6 reports per month Also be aware that you do not need to log in with your tester if you get a green LED result A green LED means that your vehicle s engine systems are functioning okay Creating Your CarMD Account CarMD is much more than a tester that reads and decodes your car s onboard computer it s a web enabled system that lets you cost effectively manage the health of up to three household vehicles As a CarMD customer you h
39. es as light medium duty vehicles Beginning in 2010 all 2010 and later heavy duty diesel and gasoline engines up to 14 000 pounds will be CarMD compatible Will CarMD work on full size trucks or motor homes Vehicles that weigh more than 8500lbs Gross Vehicle Weight GVW are considered heavy duty vehicles and are not required to be OBD2 compliant You can however check the emission Vehicle Emission Control Information VECI label If the label states that the vehicle is OBD2 compliant the scan tool is compatible with the vehicle It will not work on Class A RVs The tester does read diagnostic trouble codes for some Class C RVs but it is not designed for this application Does CarMD work on vehicles with extended CAN controller area network coverage Yes CarMD is compatible with the newer 29 bit extended CAN computer systems Featured on newer model cars and trucks this is basically just a faster way for the vehicle s computer to talk with its many high tech systems Can I retrieve manufacturer specific Diagnostics Trouble Codes DTCs with CarMD Yes The CarMD Handheld tester is capable of retrieving manufacturer specific codes The tester will retrieve both Generic PO P2 P3 and U0 and Manufacturer Specific P1 P3 and U1 diagnostic trouble codes and your personal CarMD diagnostic report will decode them for you Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarM
40. ester s firmware has been successfully updated To reset the tester and continue using it unplug it from the USB port wait a moment and plug it back in again Error Your tester is plugged in but there was an error when the CarMD software tried to communicate with it Please see the section Tool Error below Q Why do the round icons continue to flash on the upper left portion of CarMD s LCD screen A These icons represent diagnostic test Monitors available in your vehicle s computer emissions system they are technically known as I M MONITOR STATUS Monitors are special programs used by the vehicle s computer to verify proper operation of specific emissions related components or systems Oxygen Sensor Catalytic Converter EGR Valve Fuel System etc If a Monitor icon is flashing it indicates the associated Monitor is currently in HAS NOT RUN status A Monitor will not run until the proper set of conditions required to enable it to perform the self diagnosis and testing of its assigned engine system have occurred When a Monitor icon is solid it indicates the associated Monitor is currently in HAS RUN status the Monitor was able to meet all the conditions required to enable it to perform and complete the self diagnosis and testing of its assigned engine system When the conditions are met to allow each monitor to run during a single trip of multiple subsequent trips it is called performing a Drive Cycle Put simply
41. her information transmitted in connection with use of this kiosk terminal EXCEPT AS SPECIFICALLY PROVIDED HEREIN OR OTHERWISE REQUIRED BY LAW INNOVA MAKES NO REPRESENTATIONS OR WARRANTIES EXPRESSED OR IMPLIED BY WAY OF EXAMPLE BUT NOT OF LIMITATION CARMD amp INNOVA MAKES NO REPRESENTATIONS OR WARRANTIES OF MERCHANTABLITY OR FITNESS FOR ANY PARTICULAR PURPOSE CARMD amp INNOVA SHALL IN NO EVENT BE LIABLE TO YOU YOUR SUCCESSORS CUSOTOMERS OR ANY OTHER THIRD PARTY FOR ANY DAMAGES WHETHER DIRECT OR INDIRECT SPECIAL OR GENERAL CONSEQUENTIAL OR INCIDENTAL ARISING FROM ANY LOSS CLAIMED AS A RESULT OF THE USE OF THE CARSCAN VDK OR THE ASSOCIATED VEHICLE DIAGNOSTIC INFORMATION DATABASE Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 40 of 43 USER S HELP MANUAL Passwords CarMD com offers some services that allow you to record and store information in a password protected area such as CarMD Login You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your CarMD com passwords or accounts You grant CarMD and all other persons or entities involved in the operation of the Site the right to transmit monitor retrieve store and use your information in connection with the operation of the Site CarMD com Corp does not assume any responsibility or liability for any information you submit CarMD com Public Areas If you use a public ar
42. hird party Any and all information provided by you will be held with the utmost care and will not be used in ways that you have not consented to Collection of personal information Several sections of the CarMD com website request and collect personal identifiable information such as your e mail address name home or work address or telephone number The provided information will only be used to provide you with any and all requested information and will NOT be sold reused rented loaned or otherwise disclosed without your authorization Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 39 of 43 USER S HELP MANUAL Use of your personal information All the personal identifiable information and related information provided by you will only be used as authorized by you This information will NOT be shared with third parties for commercial purposes The consented information provided by you can and may be used in the following ways To support customer questions regarding any of the products offered in this website To improve our product To improve the content and service of our website To alert you of new products special offers and other information related to car repair To service our accounts n addition you have the right to modify all personal information provided by you by contacting us See below for contact information Use of Cookies A cookie is a text file th
43. if a monitor is flashing it can mean the vehicle recently had work performed and needs to be driven to reset the monitors or the vehicle s computer noted something it didn t like that may trigger the check engine light to come on later If these icons are flashing it is unlikely that the vehicle will pass its emission test Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 26 of 43 USER S HELP MANUAL Q Why doesn t the CarMD Handheld Tester power up on my vehicle A First double check that the AAA batteries in the tester are good and that the CarMD handheld device turns off and on when not connected to the vehicle If the tester still won t turn ON while connected to the vehicle it s likely that power is not being supplied to the 16 pin of the vehicle s Data Link Connector DLC This is usually caused by a blown fuse and is commonly associated with the vehicle s cigarette lighter You should check the condition of all fuses but the defective fuse will most often be associated with a system that has power at all times such as the cigarette lighter horn or dome lights Q Why do I get the Err1 message on the CarMD Tester A The Err1 message indicates that the CarMD handheld tester was not able to establish a link with the vehicle s computer Check the cable connections at the vehicle s Data Link Connector DLC Turn the ignition off wait 10 to 12 seconds then
44. ing full speed USB 1 1 or high speed USB 2 0 Although most USB hubs are supported for best results plug the tester directly into a USB port on your computer If your tester is plugged in properly and your Current Tool Status indicator says Error please see the section Tool Error below A few moments after plugging in the tester you should see the status change to from Disconnected to Connected If the status does not change here are a few things to try e Unplug the tester from your computer wait a moment and plug it back in Make sure the connector Is straight secure and fully inserted e Unplug the tester from your computer and try plugging it into different USB port e Ifyou are using a USB hub try plugging the tester directly into a port on your computer Many USB hubs are not designed to provide the amount of power necessary to operate the tester Only a powered USB hub one that has an A C adapter will provide enough power e If you have more than one CarMD tester plugged into your computer unplug all but one of those devices Internet Browser Problems If your tester is working properly but you are not connecting to CarMD com try using your web browser to view another commonly used website If you are unable to view a different site you are probably experiencing an Internet connection problem Contact your ISP Internet Service Provider for help in getting your computer online
45. ion or starting the vehicle So long as this procedure is followed you can use the CarMD on the vehicle while it is running So don t worry if you forget to unplug it before you drive somewhere IMPORTANT NOTE It is not necessary to try and look at the CarMD display while driving It s battery operated memory will keep everything in the tester s memory even after you unplug it from the car and can view it safely after the vehicle is in park Will this Tester read and display Live Data No The CarMD device is designed for consumers and light do it yourselfers Live data is typically available in more powerful and expensive professional scan testers It s designed to view record and playback details about what was happening in the vehicle s computer when a problem occurred It helps professional automotive technicians troubleshoot tough repairs Why doesn t the CarMD User s Guide provide definitions for all of the available codes The great thing about the CarMD product that makes it different from anything else on the market is that it comes with software and access to a powerful database that does all the work and decoding for you To learn what the codes on the CarMD tester mean simply plug the tester into your computer and generate your personal diagnostic report This provides a summary of what the code s mean in easy to understand language With what model years is the CarMD tester compatible CarMD works on all
46. is easy The handheld tester software and website have been designed to make your interactive experience simple and trouble free System Requirements The following are the recommended minimum operating system requirements K E w E Mac Universal PC Windows XP Windows Vista 32 64 bit editions Windows 7 32 64 bit editions Windows7 MAC Apple Mac OS X 10 5 x or newer Including Lion Any Intel PowerPC G3 G4 or G5 processor running at 700 MHz or more FOR THE LIFE OF YOUR CAR ALL 256MBofRAM H 100 MB free disk space Internet Connection CD DVD ROM Drive USB Port preferably version 2 0 Installing on a Windows based PC 1 Insert the CarMD software CD into your computer s CD ROM drive The CarMD software CD will auto launch the installation program Depending on your system it may take a few moments to run the program If the program does not launch click on the My Computer desktop icon to view its contents and double click on the CD ROM icon to start the program VID WELCOME TO THE CARMD FAMILY VID WELCOME TO THE CARMD FAMILY WWE s Watch Demo Video Install CarMD Software About CarMD Help Documents d CARMD COM CARMD COM 2 Select the Watch Demo Video button to watch a short video presentation The video will walk you through CarMD s tester features and functions as well as software installation 3 To install the software select Install CarMD Software
47. ll lead you to a system or circuit on the vehicle that will require further testing to isolate the cause of the code Each DTC has a specific set of testing procedures and instructions that must be followed to confirm the location of the problem It is important to remember that if you are an average driver with little or no automotive repair experience this information is designed to guide and empower you in your automotive repair and maintenance decisions Always consult with a qualified automotive technician before making repairs Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 27 of 43 USER S HELP MANUAL Fm having trouble linking the CarMD Handheld Tester to some vehicles manufactured by Volkswagen Volkswagen has an issue with communication when the vehicle has an aftermarket alarm or radio installed This issue is not limited to CarMD testers but occurs with all code readers and scan testers on the market Consult your local Volkswagen dealership or Service Center for the proper testing procedures in this case Fm having trouble linking the CarMD Handheld Tester to some vehicles manufactured by Subaru If you have trouble linking the CarMD tester to a Subaru vehicle try starting the vehicle first then connect the CarMD device to the vehicle s DLC with the engine running If the condition continues please contact our technical support team at toll free 888 MyCarMD 888 692 2763
48. m adjustments can be short term STFT or long term LTFT For STFT the vehicle s computer makes adjustments to the base fuel trim program by adding or subtracting fuel to achieve the optimum air fuel ratio For LTFT the vehicle s computer makes adjustments to the base fuel trim program based on the average of STFT fuel corrections Technical Service Bulletin TSB A TSB is an advisory issued by a vehicle manufacturer to its service departments detailing a fix for a known concern or difficult repair This section will identify if a TSB is available which resolves the discovered fault code CarMD offers you the option to Possible Causes Condition For Setting The Engine started engine running at cruise speed for 3 to 4 minutes and the PCM Code detected the Bank 1 Adaptive Fuel Control System reached Its rich correction limit due to a lean A F ratio condition Technical Service Bulettin Yes TSB Available DRIVEABILITY HOZ2S HEATED OXYGEN SENSOR CATALYST AND FUEL SYSTEM MONITORS SERVICE TIPS OBD II VEHICLES ONLY cH MASS AIR FLOW MAF SENSOR CONTAMINATION SERVICE TIP view What Is A TSB Primary Diagnostic Codes At times other codes are set and stored whenever a major problem is detected or when an intermittent problem is discovered by your vehicle s On Board Diagnostic system These codes are usually related to why your Check Engine light was set Below are the additional stor
49. make Miscellaneous 75 00 the correct repair Estimated Parts Cost 38 56 Estimated Repair Shop Cost Parts Labor 446 83 Get it Repaired CarMD offers this quick link to open a printer friendly report Use it to help negotiate the best rate before you have it serviced or use it as a quick shopping list to make the repairs WANT TO HAVE IT DONE BY A PROFESSIONAL TECHNICIAN Other Possible Fixes These are fixes also found by technicians to solve the problem However these have a lower probability resolution Recommended Fix Replace Oxygen Sensor 02S Parts Required Unit Cost Quantity Tota yourself Oxygen Sensor 02S 109 44 1 109 44 iiiar ai ESE Rep ES eg Other Possible Fixes Deeg 25 00 There are times when CarMD finds more than Estimated Parts Cost 109 44 one fix to the problem Follow this e E nace recommendation when the most likely fix does not resolve the issue WANT TO HAVE IT DONE BY A PROFESSIONAL TECHNICIAN Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 23 of 43 USER S HELP MANUAL Staying Healthy Tab Keep your vehicle running safely and healthy CarMD offers the following resources to keep your vehicle stay in optimum condition Continue checking this section as we bring you additional information My 1999 Ford Explorer My Summary My Diagnosis My Cure Staying Healthy email e print ql Keep your vehicle running safely and heal
50. ms acceptable for the product CarMD at its option shall repair or replace the defective unit covered by this warranty CarMD at its discretion can use either new or refurbished parts for the exact model under warranty All replacement parts whether new or re manufactured assume as their warranty period for only the remaining time of the warranty Please retain the dated sales receipt as evidence of the original purchaser s date of purchase You will need it for any warranty service Your warranty period is valid under the expressed or implied terms when you originally purchased your CarMD product as described below All mentioned warranties are non transferable Non tangible CarMD products that is paid subscriptions or services are not covered under this warranty CarMD Limited 1 Year Warranty CarMD com Corporation offers a limited 1 year warranty on all purchased and registered CarMD branded products where if the product fails within the 1 year period from the date of purchase CarMD will repair or replace at its option at no charge when returned as described herein If the product does fall under these warranty terms and conditions set herein CarMD at its option shall cover all costs of shipping the CarMD product to CarMD s Quality Control Center for inspection This warranty is only valid to registered CarMD users who create an account log in and register their CarMD handheld product at httos www carmd com Member Login within 60 day
51. operating system Disconnect CarMD from your PC before making changes to your default browser The following are general procedures to set your default browser Actual procedures may vary slightly depending on your browser version and operating system e Why does the Welcome to Windows screen appear when start Windows XP after installing CarMD CarMD requires Microsoft s NET Framework 1 1 for proper operation If your PC is not configured with NEI Framework 1 1 it is installed when you install the CarMD software When the NEI Framework 1 1 is installed on a PC running Windows XP a hidden local user account named ASPNET is created When you start Windows Windows treats this account as an additional user even though the account is hidden Since Windows see two users on the PC the Welcome screen appears and prompts you to click your user name To correct this problem you must obtain and install Microsoft NET Framework 1 1 Service Pack 1 Service Pack 1 can be obtained from Microsoft at http support microsoft com kb 885055 Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 32 of 43 USER S HELP MANUAL Hardware Problems The CarMD tester is a standard USB device designed to work with Windows and Mac computers No special drivers are required your computer should recognize the device with or without the CarMD software installed The tester can be plugged into any USB port includ
52. ost current Return Policy please visit us at http www carmd com 77 Article Return Policy Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 43 of 43
53. ou are having a professional technician perform the repair The theory is to recreate these parameters to ensure that the problem was indeed corrected Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 22 of 43 USER S HELP MANUAL e My Cure Tab The My Cure tab offers the most likely fix to your vehicle s problem Here is where you can see the details of what parts are required and the cost associated to fix the problem yourself or have it repaired by a qualified technician My 1999 Ford Explorer Below are the possible fix es associated with the diagnostic codes retrieved by CarMD These fixes or cures were derived from actual real world repairs taken from qualified ASE Certified Technicians across the U S Estimated repair costs are based on parts amp labor specific to the actual fix with parts based on average MSRP and labor based on average National Labor Rates by region a wm Most Likely Fix Based on technician feedback this fix offers the highest probability to resolve the problem Recommended Fix Replace Intake Manifold Gasket s M ost L i ke ly F ix EE eee a em CarMD s fixes are derived from actual real Intake Manifold Gasket Lower 35 55 1 35 55 g SS world repairs taken form qualified ASE Intake Manifold Gasket s 3 01 1 3 01 D S eae Certified technicians across the U S This Estimated Labor 79 35 Pren 333 27 cure offers the highest probability to
54. ou may need to click twice once to start the program and another time to open the program Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 6 of 43 CarMD USER S HELP MANUAL FOR THE LIFE OF YOUR CAR The CarMD Runtime Software The CarMD software interface works the same in both Windows and Mac environments The interface is divided into four tabs Welcome Settings Status Help About 1 Welcome FOR THE LIFE OF YOUR CAR Avoid Being Stranded Find Out What This Means Keep Your Car Healthy Empower Yourself Before With CarMD With CarMD With CarMD Repairing With CarMD e 7 mmm uy Gr Settings amp Status Tab This tab allows you to configure the software on how it will function with your operating system SETTINGS STATUS D Automatically start the CarMD software when my computer starts Settings Status FOR THE LIFE OF YOUR CAR will start the CarMD software manually when need it Please note that the tester will not link to the CarMD website without this program running Current Tester Status a Software Settings Automatically start the CarMD software when my computer starts recommended by selecting this option your computer will be ready to launch the CarMD tester whenever your CarMD handheld tester is connected to a USB port Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 Page 7 of 43 USER
55. pdated vehicle service Mon ron asa km l wg SA aai ww wa information Kaes e Registered Vehicles this is a quick snap shot of SRE Terr Tm Pe ent Fo your registered vehicles Click on the Check button to see if there are any new safety recalls or technical bulletins for your vehicle Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 14 of 43 USER S HELP MANUAL Editing amp Viewing Your Account Information The left navigation bar on your My CarMD Portal page provides a way to view and edit your personal account information 1 My CarMD Account a Add Delete a Vehicle This page allows you to manually add or delete a vehicle from your account eech Add Delete A Vehicle Adding a Vehicle CarMD allows you to add a vehicle to your account by 1 Running a Report or VIN Registered Devices Transmission Type Manual Automatic 2 Manually adding it through your My we GE CarMD Portal You may add up to three econ mate vehicles to your account for each gege EEN Ore Hoy registered device If you wist 1 888 My 888 6 763 Monday to ay a 6p acl i My Vehicle VIN Year Make Model Status 007 Fi 1FAHP34N67W160855 007 Ford Focus Active DELETE You will need to know your vehicle s VIN ee Ss a S p 2003 Honda Accord JHMCM56643C009585 2003 Honda Accord Active DELETE number In order to add the vehicle to My GMC Sierra 3GDKC34GX1M101968 2
56. red Vehicles Shipping Type FedEx USPS Smart Post Order Total 171 39 Quantity 1 Registered Devices Product Type CarMD Vehicle Health System 7 J z Report History REFER TO YOUR FRIEND Edit Contact Information Order History Reset Password Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 19 of 43 USER S HELP MANUAL c Reset Password Once you have created your CarMD account you can change your personal password at any time e Click the Reset Password link in the CarMD left navigation bar to open the edit screen e Enter your current password in the Current Password text box e Enter your new password in the New Password and Re Enter New Password aa einem text boxes Be sure to enter your new a amaa a ms password in exactly the same way in both Reset Password text boxes Your password can be a maximum of 18 characters long To guard your privacy you may wish to use both Pon alphabetic and numeric characters in your er E password E e Select your Secret Question e Enter your Secret Answer in the text box e Click the Reset Password button to save your new password If your update is not successful an error message shows at the top of the screen Re enter your current and new password as needed then press the Reset Password button The CANCEL button exits you from this screen without making any changes Copyright 2009 2012 CarMD com
57. rms of Use The CarMD com website is meant to supplement not replace a regular scheduled maintenance program The CarMD site contents including text graphics images and other information Content are for informational purposes only The Content provided on this site is not intended to be a substitute for advice diagnosis or repair by a qualified professional technician Always seek the advice of your personal mechanic dealership or an ASE Certified automotive technician with any questions you may have regarding vehicle maintenance or concerns The CarMD device kiosk and website are meant to provide a basic overview of probable causes related to electronic and emissions related systems in your vehicle Probable cause s and Probable Fix es are based on years of historical data compiled by ASE Certified Master Technicians They are organized from most probable to least probable Estimates are based on parts and labor costs broken down by U S region The probable Fix Solutions do not include the diagnostic time which will vary from one repair shop to another It is not recommended that you make repairs nor avoid service recommended by a qualified technician solely because of something you read on the CarMD website or a Diagnostic Trouble Code DTC you received from any CarMD tester This product should be used as a supplement to a regular automotive maintenance program which also includes basic mechanical upkeep such as regularly ch
58. running 2 your CarMD tester is connected to your computer via USB port and 3 you have a current website connection Following are some suggestions and tips to help you avoid common operating errors and ensure optimal CarMD tester amp software usage CarMD software is properly installed on your computer Verify this by checking for the CarMD icon on your computer s task bar or system tray CarMD software must be currently running Verify that the CarMD software is currently running and that the CarMD icon is in the system tray PC or dashboard Mac If the software is not running you must start it manually before connecting the tester to your computer The handheld tester must contain data from your vehicle Information is gathered from your car when you plug it into the Data Link Connector usually found under the dashboard You can verify that your tester has valid data by pressing the ON button and looking for data on the LCD Display or for a red green or yellow LED CarMD tester must be plugged into a USB port If you are using a USB hub and having problems try connecting the tester directly to your computer After plugging it in it should take less than 10 seconds for your web browser to pop up Note The first time you plug in the tester it will take longer because the computer must register the new device Confirm Internet access When you plug in the CarMD tester to your USB port the software will automati
59. s offer a quick indication of your vehicle s current health status 5 LCD Display displays test results and CarMD functions all are decoded at the website 6 USB Connector connects tester to your computer using the included USB cable Note Some models are only exclusively available through our merchant partners Features and functions are the same among all listed models Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 2 of 43 USER S HELP MANUAL Using CarMD It s Easy If this is your first time using the CarMD device you will need to write down your Vehicle Identification Number or VIN to run a report at CarMD com This information is vital in order to provide you with the right diagnostic information Your VIN is usually listed on your vehicle s registration card vehicle insurance card on the driver s side door jamb and printed on the driver s side dash viewable through the windshield Here is an example L Make Sure to Have Your Vehicle s VIN THMBB7092WD114221 41 Connect the CarMD Device to Your Vehicle CarMD connects into a universal 16 pin Data Link Connector or DLC found inside your vehicle It is usually located under the dashboard on the driver s side This connector is standard on all 1996 and newer vehicles sold in the U S Canada and Mexico The shape is also standard and looks like the image shown at the right The connector is
60. s of your purchase date This warranty shall not apply to defects resulting from disaster that is fire flood lightning or other acts of God accident abuse misuse neglect or unauthorized modification CarMD does not warrant defects or damage as a result of repairs performed by a person or party other than the CarMD Quality Control Center CarMD does not warrant defects or damage which occurred during shipping claims should be made with the contracted shipping company CarMD Limited 5 Year Replacement Warranty This warranty is valid to you ONLY if you decided to upgrade your standard 1 year warranty to the CarMD Limited 5 Year Replacement Warranty when you originally purchased your CarMD product If you are unclear if you have this warranty please check your sales receipt for confirmation The receipt should state LIMITED 5 YEAR WARRANTY Under this warranty CarMD warrants that if the product fails during its normal life from the date of purchase CarMD will repair or replace your product when returned as described herein This includes any product defects in material and workmanship and or damage from unintentional accidents abuse misuse or neglect CarMD does not warrant defects or damage as a result of repairs performed by a person or party other than the CarMD Quality Control Center CarMD at its option may require you to pay for additional handling and processing charges to return the unit for inspection Copyrigh
61. t 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 37 of 43 USER S HELP MANUAL This warranty is only valid to registered CarMD users who create an account log in and register their CarMD handheld product at httos www carmd com Member Login within 60 days of your purchase date Obtaining Warranty Service Products requiring service should be returned as follows 1 Call the CarMD Customer Service Center to obtain a Return Merchandise Authorization RMA Number WARNING Products shipped without a valid RMA number will be refused and not returned 1 888 MyCarMD 1 888 692 2763 Mon Sat 6 AM 6 PM Pacific Time Package the product carefully to prevent further damage during shipping Include your name return address and a day contact phone number Enclose a copy of the dated sales receipt or other approved documentation You will be sent a pre paid RMA shipping label via email or regular mail Once you receive it paste the RMA label on your packaged box and ship it to ol D CarMD com Corp Attn Quality Control Center 17352 Von Karman Ave Irvine CA 92614 6209 DISCLAIMER OF WARRANTY EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN TO THE EXTENT PERMITTED BY LAW CARMD DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT THAT ANY IMPLIEDWARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW AN
62. t any time e Click the Edit Contact Information SSES link in the CarMD left navigation bar LIFE PRODUCTS SHOP SUPPORT SIGN OUT to open the edit screen Edit Contact Information E ORDER CarMD NOW e Edit inf ti a Please use the form below to update your personal profile Its important to keep your information current so we can continue to A Home es re provide you the latest information on all of your CarMD G services Please read our privacy policy regarding your persona D information e Click the SAVE button to save your changes If your update is not Pn successful an error message shows ei at the top of the screen indicating Pecan any field errors Re enter your co men personal information as needed b Ee then press the SAVE button The Ba Se CANCEL button exits you from this o emm screen without making any changes Add Delete A Vehicle Registered Vehicles Registered Devices b Order History This page shows all purchased items from CarMD com Page also allows you to print a copy of your purchase receipt View Invoice My Portal Tell A Friend CarMD Blog Contact Us PRODUCTS SHOP SUPPORT SIGN OUT Order History EI ORDER CarMD NOW Most Current Orders fr Home Purchase Date December 27 2010 Ship Date Add Delete A Vehicle View Invoice Quantity 1 Order Number 69041 Product Type CarMD Promo Premium Membership Recipient RICHARD TESTING 5 Year Warranty 2190 Extension Cable Registe
63. tantially in accordance with the accompanying written materials for ninety 90 days from the date of purchase No warranty or representation is made as to the use or results of use of the Software including accuracy corrections or reliability or that the Software s functions will be uninterrupted error free or that defects in the Software will be corrected This warranty does not apply to the CarMD Tester Please refer to the Warranty information enclosed with the CarMD Tester REMEDIES The Original Purchaser s exclusive remedy for the breach of this license shall be at CarMD s option to repair or replace the Software that does not meet CarMD s specifications and which is returned to CarMD with a copy of Original Purchaser s receipt To make a warranty claim please return Product along with all accompanying materials and proof of purchase to CarMD during the ninety 90 day limited warranty period LIMITATIONS OF LIABILITY In no event will CarMD licensors or it s suppliers be liable for consequential or incidental damages whatsoever arising out of the use or inability to use the Software or accompanying CarMD Tester even if CarMD or its suppliers if any have been advised of the possibility of such damages CarMD s liability shall not exceed the actual price paid for the license to use the Software Because some States or Countries do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation ma
64. te Registered the maximum number of vehicles allowed for the account Max Vehicles the Max Monthly Reports allowed for the account current account Status and whether or not you are the Original Owner of the Tester PRODUCTS SHOP SUPPORT SIGN OUT Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 17 of 43 USER S HELP MANUAL d Report History The Report History page offers a complete listing all T aaienate of the test results for every vehicle registered under S enen aer se sonour E your CarMD account The presented diagnostic Repot histon report table includes the Report Date of the last test report the Vehicle nickname of the vehicle tested and the Test Result for each report Clicking on the vehicle nickname will jump you to the detailed test results page To view a list of reports for a single vehicle only select the desired vehicle from the Get report list for drop down menu gt What do the Test Results icons indicate DEFINITION Green LED All systems are reporting good and healthy status Red LED Problem Found Needs Service A Yellow LED Possible Problem May require service Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 18 of 43 USER S HELP MANUAL 2 My Personal Profile a Edit Contact Information Once you have created your CarMD account you can edit your personal information a
65. ted to your personal account Your account offers a maximum of three 3 vehicles per registered device but additional vehicles can be purchased for a nominal fee e Vehicles Available this shows how many vehicles you can add to your account Remember you can always upgrade by purchasing additional vehicles for a nominal fee s Number of Reports Made this Month Reports Available This shows the number of reports you have processed through your account Based on your registered devices you are allowed a total of six 6 reports per month per registered device e Number of Registered Devices this shows how many CarMD devices are registered to your account PRODUCTS SHOP SUPPORT SIGN OUT Welcome Emily Smith e Most Recent CarMD Reports this table shows the last three reports you performed which includes the date of the last test report the nickname of the vehicle Add Delete A Vehicle tested and the test results Clicking on the vehicle s Repote Voie nickname will jump you to the detailed fest results een Devices page The Tell Us button opens a feedback page to EE EES help us confirm that the cure CarMD provided was aan 9 eae correct Your feedback is important as it provides our ASE Certified Technicians a way to validate our e0 e e 8 O Q 2 information and ensure the best possible diagnosis eee Our goal is for everyone in the CarMD family to have Pe elen 2 the most accurate and u
66. thy CarMD offers the following resources to keep your vehicle in optimum condition Continue checking this section as we bring you additional information Tell us what else you would like to see in this section Send us an email of what you d like to see in this section ress Technical Service amp Safety Recall Information Your 1999 Ford Explorer has 81 technical service bulletins and 15 safety recall notices Technical Service Bulletins Safety Recall Notices System Type No of TSBs 15 Accessories and Fluids Body Brake Cooling Electrical Emission Control Exhaust Fuel amp Spark HVAC Powertrain Steering amp Suspension Tools amp Hardware Wiper and Washer Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Vehicle Health Resources For your convenience CarMD provides information on your vehicle s Technical Service Bulletins TSBs Safety Recalls Warranty Information and Scheduled Maintenance information based on your vehicle s year make model and mileage Safety Recall Notice A vehicle safety recall notice is an announcement by the manufacturer that a substantial number of vehicles in one category have an emissions or safety related problem that requires immediate attention Most of the time these are performed at no cost to the vehicle owner CarMD s database provides these as a free courtesy to all registered members Technical Servi
67. tically start the CarMD software when my computer starts during Software Installation the CarMD software starts each time you turn your computer on If you selected will start the CarMD software when I need it option during Software Installation you must manually start the CarMD software from your Window s Start menu or Mac Dashboard 3 Select an open USB port to your computer and connect the male end of the included cable to your computer Please note that the connector only fits one way 4 Connect the other end of the cable to the CarMD Tester and follow the on screen prompts You will be automatically connected to the Registration Page within the CarMD com website From the Registration Page you may e Create a New CarMD Account The first time you access the CarMD website using the CarMD Tester you must create an account in order to retrieve diagnostic information Only one account can be created for any NOT A MEMBER YET Loc given CarMD Tester You can register up to three vehicles ees with your CarMD account e Login to an existing CarMD Account Once you have created your CarMD account you can login to the account from the registration page to retrieve diagnostic information add or delete vehicles or edit your personal information 5 If you have not added any vehicles to your account the Add Vehicle screen displays Follow the prompts to add a vehicle to your account Copyright 2009 2012
68. turn the ignition back on to reset the vehicle s computer NOTE If you continue to receive the Unable to establish link message try starting the vehicle first then connect the CarMD tester to the vehicle s DLC with the engine running If the condition continues it may be necessary to return the CarMD device to CarMD com Corp for an update to the firmware please contact our technical support team at toll free 888 MyCarMD 888 692 2763 for additional information If you are still unable to link to your vehicle after performing these steps please contact our technical support team for additional assistance Q Ireplaced the part associated with the code found on my CarMD tester but the same code recurs A The CarMD handheld tester is designed to retrieve Diagnostic Trouble Codes DTCs from your vehicle s computer The code s shown on the tester serve as a starting point for repairs You should never replace a part based only on the DTC definition To further decode the most likely fix associated with the code or codes pulled by the tester you should connect the CarMD handheld device and generate a CarMD health report which provides most likely fix along with do it yourself and repair shop costs If you are a professional automotive technician or seasoned do it yourselfer we recommend the report along with a detailed How To repair procedure and additional testers to perform an accurate and effective repair yourself Each code wi
69. w you are ready to give your vehicle its first check up Tell A Friend CarMD Blog Contact Us PRODUCTS SHOP SUPPORT SIGN IN SIGN UP Sign In ET ORDER CarMD NOW NOT A MEMBER YET LOG IN Username Email Create Your FREE Account Now Passw PRODUCTS SHOP SUPPORT SIGN IN SIGN UP G CarMD Member Registration S ORDER CarMD NOW enter Password Note You can always edit your personal information at any time by using the right bar navigation on your My CarMD Portal page Simply select the Edit Contact Information link to access and edit your contact information and password Page 11 of 43 USER S HELP MANUAL Logging Into Your CarMD Account The Register Log On page displays every time you access the CarMD website using the CarMD device If you have an active CarMD account you can log into CarMD from this page Sign In Note f you have not created a CarMD account you can create an account from the Registration Login page 1 Enter your email address in the Email Address text box 2 Enter your personal password in the Password text box 3 Click the LOG ON button to access your CarMD account Running a Report 1 Connect the CarMD Tester to your vehicle and retrieve any codes stored in your vehicle s computer 2 Turn on your computer and make sure you are connected to the Internet before continuing Be sure the CarMD Software is running on your computer Ty f you selected the Automa
70. y not apply to you CONTROLLING LAW AND SEVERABILITY This License shall be governed by the laws of the United States and the State of California If for any reason a court of competent jurisdiction finds any provision or portion thereof to be unenforceable the remainder of this License shall continue in full force effect Copyright 2009 2012 CarMD com Corp All rights reserved Ver 4 0 6 www CarMD com Page 42 of 43 USER S HELP MANUAL COMPLETE AGREEMENT This License constitutes the entire agreement between the parties with respect to the use of the Software and supersedes all prior or contemporaneous understandings regarding such subject matter No amendment to or modification of this License will be binding unless in writing and signed by CarMD com Corp U S GOVERNMENT RESTRICTED RIGHTS The Software and user documentation is provided with restricted rights and limited rights Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights and Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable CarMD com Corp 17352 Von Karman Ave Irvine CA 92614 6209 U S A Shipping Information For our most current Shipping Information please visit us at htto www carmd com 90 7 Article Shipping Information Return Policy For our m

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