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Installation and programming guide

1. Fault Radio System 061 Radio receiver 06 Fault status alarm not active JG Fault PollFailue 057 System status 06 Fault status alarm not active Jg Fault Door Panel Keypad 057 System status 06 Fault status alarm not active JH Fault Failed To Contact ARC 057 System status 06 Fault status alarm not active Jh Fault SAG Failure 057 System status 06 Fault status alarm not active in service fault rectified J1 EEPROM Fail 057 System status 06 Fault status alarm not active J2 StuckKey ost System status 06 Fault status alarm not active J33 Fautf3 ost Systemstatus op Fault status alarm not active J4 Fautf ost Systemstaus op Fault status alarm not active J5 Fake ost Systemstatus 06 Fault status alarm not active J6 Faut 6 ot Systemstaus 06 Fault status alarm not active J7 Manual Test Alarm 010 Fixedtrigger1 O0 Normal default J8 Fault Unit Failure 057 System status 06 Fault status alarm not active JO FautfiO 057 Systemstatus 06 Fault status alarm not active KA DoorCal ost System status 00 Normaldefault _____ Ka Ringing start ss 057 System status 00 Normaldefault KB Ringngend 057 System status 00 Normaldefault Kb Ge
2. 00 Normaldefaut Ik SM Auxiliary Input Code 0 010 Fixedtrigger1 O0 Normaldefaut IL Warden Panic Alarm 023 Personalattack 1 O0 Normaldefautt l Carer Arrived 091 Servicecal 00 Normaldefaut IM Carer Non Arrival_____ 091 Servicecal 09 OutofService Im SM Smoke Input Code 3 016 Smoke 00 Normaldefault ____ JN SMCMPSInput Code2 011 Fixed trigger2 00 Normaldefautt In SM Inactivity Input Code7 043 Inactivity 00 Normaldefault ______ JA MainsFal ost Mainspower 06 Fault status alarm not active JB System Battery Lon 053 Battery 00 Normaldefaut Jb Auto Presence Failure 057 System status 06 Fault status alarm not active JC AutolowBattery_______ 057 System status 06 Fault status alarm not active 60 Jc Telephone Line 1 Fail 059 Telephoneline 1 O6 Fault status alarm not active In service fault rectified Jd Telephone Line 2 Fail Loop Telephoneline2 06 Fault status alarm not active JE Telephone Line 2 Restore 060 Telephoneline2 04 In service fault rectified Je PagerFaut 063 SeralDataLink 06 Fault status alarm not active JF CCFP Paging Fault 063 Serial Datalink 06 Fault status alarm not active Jf
3. D 057 System status 00 Normal default Kn TT New Acceptor Code 8 G 057 System status 00 Normaldefault KO TT New Acceptor Code A G 057 System status 00 Normaldefault Ko TT New Acceptor Code C G 057 System status 00 Normaldefault KP TT New Acceptor Code E G 057 System status 00 Normaldefault TT New Acceptor Code G 057 System status To Normaldefautt KO Momentary offsite 057 System status 00 Normaldefault Ki Intruder system armed 057 System status 00 Normaldefault K Intruder system disarmed 057 System status 00 Normaldefault K3 Carer Left 099 Service incompleted 00 Normaldefautt K4 Intruder Timeout 057 System status 00 Normaldefaut K5 Keyless Access Loi System status 00 Normaldefaut K6 Concierge Cah op Fixedtrigger1 00 Normal default Information Call likely to be K7 removed 057 System status Normal default k Ademco Reset 057 System status 00 Normaldefault Ko AdemcoTimeout___________ 057 System status 00 Normal default LA Telelarm Low Battery oi System status 00 Normaldefault La Confirmation Call Cleared 057 System status 00 Normaldefault LB Confirmation Call Raised 057 System status 00 Normaldefaul
4. Nolocationinformation 15 Vacuum 00 Nolocationinformation le Appliances 00 X No location information 17 Appliance o 00 O No location information 18 Appiace3 LD No location information 19 X Appliance 44 00 No location information 22 1 1 Secondbedoom 08 Bedoom2 23 1 Thirdbedoom 09 X K Bedroom3 other Bedroom 1 master Bathroom second WCitoilet other Kitchen area other Kitchen area other 60 hHal stars 1 06 Landing 62 LLanging 06 X y y Lanig 54 Ce eer Ire Mo Hall stairs Hall stairs i Stairs other Hall stairs Front door 66 0 0 0 68 0 0 0 0 69 0 0 000 80 go ici go o oo 00 86 go go o O0 89 1 0 go o 90 0 0 go 00 oo oo go o 00 96 1 0 go oo 9B oO 99 go Table 3 Trigger Type Codes Type Code 0 0 0 0 0 0 Type Code Fall Detector 13 v Epilepsy 28 PIR Standard 14 Zoning Trigger 15 16 17 18 19 20 21 22 23 24 26 27 28 29 55 Table 4 TT21 BS8521 Event Codes ololo ololololo o o o olojo ololo o ololo o i E D A5 Flood Detector AP Fail Flood Detector AP Restore CO Detector activation CO Detector activation LB CO Dete
5. lt 380 gt lt 380 gt lt 384 gt lt 159 gt lt 159 gt lt 384 gt lt 114 gt lt 114 gt lt 384 gt 603 lt 603 gt lt 384 gt lt 381 gt lt 154 gt lt 154 gt lt 384 gt lt 603 gt lt 603 gt lt 384 gt lt 381 gt lt 111 gt lt 111 gt lt 384 gt lt gt 603 lt 603 gt lt 384 gt lt gt lt 381 gt lt 101 gt lt 101 gt lt 384 gt lt 603 gt lt 603 gt lt 384 gt lt gt lt 381 gt lt 166 gt lt 166 gt lt 384 gt lt gt TT21 TT21 TT21 TT21 001 TT21 TT21 003 003 TT21 TT21 TT21 TT21 TT21 TT21 003 TT21 TT21 TT21 TT21 004 TT21 TT21 TT21 TT21 006 TT21 TT21 TT21 TT21 009 TT21 Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Background Background Background Background Background Background Background Background Background Background Background Background Background Background Background 67 Enuresis Sensor AP Enuresis Sensor AP LB Enuresis Sensor AP Fail BED CHAIR SENSOR Bed Chair Not in Bed Chair Not in LB Bed Chair Not up Bed Chair Not up LB Bed Chair Absence Bed Chair Absence LB LB LB Bed Chair AP Fail FALL DETECTOR Fall Detector button Fall Detector button LB Fal
6. Bath level 00 Normaldefault Dd Bath Sensor High Level LB 048 Bath level 07 lLowbatterystatusset______ DE Bath Sensor High Temp 048 Bath level 00 Normaldefault De Bath Sensor High Temp LB 048 Bath level 07 lLowbatterystatusset______ DF Bath Sensor Low Temp 048 Bath level 00 Normal default DG BathSensorAP 048 Bathlevel 08 Busy O Dg Bath Sensor AP LB 048 Bathlevek 08 Busy 1 0 0 O E6 Bath Sensor ALB 048 Bath level 06 Fault status alarm not active E7 Bath Sensor AP Cal 048 Bathlevel 06 Fault status alarm not active DH Epilepsy Sensor activation 042 Seizure 00 Normal default D Epilepsy Sensor other 042 Seizure 00 Normaldefaut D Epilepsy Sensor other LB 042 Seizure 07 Low battery statusset_ DJ Epilepsy Sensor AP 042 Seizure 08 Busy S D Epilepsy Sensor AP LB 1 042 Seizure 08 Busy S E8 Epilepsy Sensor ALB 042 Seizure 06 Fault status alarm not active E9 Epilepsy Sensor AP Fail 042 Seizure 06 Fault status alarm not active DK Zoning Trigger Zone 1 010 Fixedtrigger1 00 Normal default _ DL Zoning Trigger Zone2 010 Fixedtrigger1 00 Normaldefault D Zoning Tri
7. 99 days with a randomisation period of 0 9 days This is to limit the number of test calls the monitoring center will receive in one day The time window in which the pendant test reminder will be announced can be set between a start and stop time Once the resident hears the message Test reminder please press personal trigger the user should press the alarm button or personal trigger within 5 minutes default setting to send a test call to the monitoring center If the reminder is not responded to the home unit will remind the user again at a different time the following day If the resident raises the test call via their alarm button personal trigger when prompted this will be followed by a 2 message Press the green cancel button to complete the test If the cancel button is pressed within 1 minute the home unit will announce Test completed and will only remind the user again after the next test period e g 30 days If this message is ignored a Test Reminder not confirmed alarm will be sent to the monitoring center and presented to an operator Such an alarm should be handled as a potential emergency alarm call If quick code 3300 is entered then the home unit will demonstrate the feature by playing each recorded message in sequence This can be used to help familiarise the user with the feature during installation The quick code will not result in any calls being transmitted to the monitoring center NOTE Pendant t
8. L2 JLo JLs JLo Resetting erases all programmed telecare sensors and triggers and all functions are reset to default settings The date and time remain unchanged Setting the time and date There is a real time 24 hour clock in the home unit which automatically adjusts to BST During power cuts the clock is backed up by the home unit s battery for up to 40 hours However if the unit is powered down for transit then the clock must be reset again when the home unit is installed in the user s home Once the time has been set the time can be checked by using the quick code 3020 The unit will then announce the date and time During the first 30 minutes of installation the Tunstall Vi will also announce the date and time when an incoming telephone call is received requires CLI on the telephone line To set the clock press ONES DDMMYY HH MM xv DD represents the day of the month 01 31 MM represents the months 01 12 YY represents the two digit year 00 99 HH represents hours 00 23 24 cannot be programmed MM represents minutes 00 59 60 cannot be programmed X represents the daylight saving time zone 0 disabled 1 Europe 2 US Y represents enable disable auto CLI time update feature 0 disable 1 enable 20 Telephone numbers The series telephone keypad supports the programming of 10 alarm numbers By default telephone numbers 1 4 are set to call control centers CC and telephone numbers 5 10 are set to a Perso
9. Fixed trigger1 OO Normaldefautt CX Electrical Usage Sensor OFF 010 Fixed trigger3 00 Normaldefault CY Electrical Usage Sensor AP 010 Fixed trigger5 08 Busy S Cy Electrical Usage Sensor AP LB 010 Fixedirigger6 O8 Busy E2 Electrical Usage Sensor ALB 010 Fixed trigger7 O6 Fault status alarm not active E3 Electrical Usage Sensor AP Fail 010 Fixed trigger8 06 Fault status alarm not active or dul me Jensen ot RN CY Restore 010 Fixed trigger 9 04 In service fault rectified PB iid e UP eo eran CZ Missed 035 Medication dispenser Normal default Cz Missed LB 035 Medication dispenser 07 Low battery status set PEL dads Je Jensen PERPE DA Fault 035 Medication dispenser Fault status alarm not active Fault LB 035 Medication dispenser Fault status alarm not active PL dM Lainie a0 eran Taken 035 Medication dispenser Normal default Taken LB 035 Medication dispenser 07 Low battery status set DC Medication Dispenser AP 035 Medication dispenser 08 Busy O Dc Medication Dispenser AP LB 035 Medication dispenser 08 Busy 1 O E4 Medication Dispenser ALB 035 Medication dispenser 06 Fault status alarm not active ER Medication Dispenser AP Fail 035 Medication dispenser 06 Fault status alarm not active DD BathSensorHighLevel 048
10. Manual Entry Manual Entry Full Manual Entry Full Settings adjustable initial setup via PC Connect None None None None Yes Basic keypad codes Quick codes just recording None None None Keypad code None None None Quick Codes None None None Yes Basic Quick Codes Basic Just recording None None None Keypad Code None None None None None None Programming home units using manual entry should only be done when advised by Tunstall 18 How to program via PC Connect programming software Home units can be connected to a laptop PC using a USB TAPIT The computer requires PC Connect software The software provides the ability to access enhanced programming features that series telephone remote PNC programming does not provide access to The software includes detailed help files that explain all the features and how they can be tailored to meet the needs of individual people USB TAPITs can be purchased using part number 51900 01 How to program via PNC software Programming via PNC software is possible during any live alarm test call which has been generated from the Tunstall Vi home unit to the PNC monitoring center PNC6 Using PNC6 3 monitoring software the operator can use custom designed screens to program the features of the home unit remotely PNC5 From PNC5 the programming screens will be the same as Connect and Conne
11. Multi Frequency STMF has been designed All Tunstall Vi have already been configured to allow the STMF method to be utilised If a DTMF failure does occur then the home units will automatically switch to SIMF for subsequent alarm dial attempts and will then continue to use STMF in preference to DIMF for all future alarm calls Using the following quick codes Tunstall Vi home units can easily be set to use DTMF or SIMF or automatically choose D o o o Unit chooses DTMF or STMF Unit always uses DTMF Canadian default is DTMF l This should be used when communicating to a monitoring center that cannot support STMF Unit always uses STMF US default is STMF 2 for use when operating on GSM and or NGN networks protocol Prefix numbers A function can be enabled disabled to ensure a prefix number is inserted before all dialled numbers from the home unit e g dialling 9 when using a PBX This can be achieved by pressing AEREO nnm Suffix numbers To program a suffix please use PC Connect software 23 User Options Codes The following table provides a two digit code that enables you to set parameter 11 very simply For example to set a home unit to have No inactivity monitoring no line fail warnings audio or visual but with mains audio fail warning on press Le EN EN KA EeJ Cs JU Inactivity Monitoring Set Ba Inactivity Period 12HRS DAHRS Line Disconnect Audio amp Visual Warning v M y Disable Li
12. See Installation Instructions for details Ringer Equivalence Number REN 0 3 The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call Typically the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes to its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service This equipment home console unit contains no user serviceable parts If trouble is experienced with this equipment for repair or warranty information please call your service provider lf the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment unti
13. Standard Ademco Contact ID Protocol for alarm system communications SIA DC 051999 09 published by Security Industry Association Introduction Contact ID protocol is a common protocol used by PERS products to communicate with an alarm receiver It allows for the transmission of equipment ID call type information and checksum The Vi is configured to respond to a Contact ID handshake from a monitoring receiver and use Contact ID protocol This section describes the call handling protocol and enables the Vi to work with the majority of alarm receivers that are available from vendors including the Osborne Hoffman 2000 and SurGard System Ill receivers Call modes The Vi can work in three modes depending on the type of call The standard mode is Listen In mode for emergency calls that require 2 way voice Vi sends a 606 listen in to follow code and opens a two way speech connection and allows the receiving system to route the call through to an operator In background call mode the Vi won t send the 606 code and will automatically drop the line after the code has been acknowledged and reset back to quiescent state This is typical for information calls that do not require two way voice or direct operator intervention Call back mode can be configured using PC connect software This mode is an alternative to Listen in mode for emergency calls After sending its data the Vi will clear the line and wait for the o
14. liquids e Do not Connect cables other than those supplied with the unit e Do not Place your Home Console Unit next to something that makes a lot of noise such as a television radio air conditioner or washing machine e Donot Put your Home Console Unit next to your stove or close to any other heat source e Do not Put your Home Console Unit in a place where it will get damp such as a bathroom or near house plants that are sprayed at any time e Do not Place the Home Console Unit close to any large metal objects such as refrigerators or microwave ovens as large pieces of metal can inhibit the range of the Help Activator e Do not Place items on top of the Home Console Unit e Do not Place your Home Console Unit closer than four feet to something that may emit electromagnetic interference such as a cordless telephone CD video player or personal computer as this may inhibit the range of your Help Activator If you have broadband cable phone service The home console unit contains a built in DSL filter so it is compatible with broadband cable telephone phone service A separate DSL filter is not required WARNING IF YOU HAVE A BROADBAND CABLE PHONE SERVICE AND THERE IS A POWER FAILURE If there is a power failure to your home your telephone service will become disabled unless you have a back up power supply connected to your home or modem Although the PERS unit does have an internal back up battery it will be unable to transm
15. number 67005 57 otherwise a Carer Non Arrival alarm will be generated Critical visits must be programmed via PC Connect NOTE Using the PC Connect programming tool any personal trigger can be defined as a Carer Trigger The home unit s clock must be set to operate critical visits Auto Answer The home unit can be set to automatically answer incoming telephone calls using either Caller Line Identification CLI or non CLI The home unit can also be programmed via PC Connect to answer the call as either a normal telephone call POTS or with the reminder Interactive voice response menu for setting up and recording reminder messages remotely If the user has CLI enabled on their telephone line then the unit can be programmed with specific numbers When the home unit recognises the programmed number it will automatically answer the call Non CLI auto answer can be set to single knock or double knock Setting it to single knock will cause the unit to answer automatically when it is dialled By setting it to double knock the unit will only answer if the person ringing the unit rings the unit once and hangs up before it is answered then rings back again for a second time within the Double Knock Primed Period limit 51 Virtual Sensors Virtual sensor processing is the technique of combining event information from basic sensors to produce more intelligent responses and alarms Virtual sensors are pre defined and the customer defines the
16. to be Zone 1 and Zone 2 arm disarmer Set last assigned trigger to start entry exit tones on activation Set last assigned trigger to not start entry exit tones on activation Enable intruder and set entry exit tones Enable intruder disarm method of AWAY and personal trigger Disable intruder disarm method of AWAY and personal trigger Enable intruder disarm method by PIN Disable intruder disarm method by PIN Enable intruder system disarm by away key and personal trigger Enable intruder disarm method by arm disarm trigger Disable intruder system disarm by away key and personal trigger Time and date remain unchanged Time and date remain unchanged Force unit to reset All current settings are retained Restores to default Must activate trigger Where XX is the number of days between the reminders When XX is set to 00 the function is turned off Unit plays spoken messages Must be done before exiting program mode where z 0 for zone 1 and 1 for zone 2 xx TT21 location code see table 1 Where xx trigger type code see table 2 x 2 0 for disable 1 n o 2 n c y 1 for zone 1 and 2 zone 2 Where xx is TT21 location code see table 1 Where x is telephone number 1 to 10 0 10 y 0 for CC 1 for PR and 2 for POTS Where xx is 12 or 24 Default entry exit time 30 secs Home unit must be in assign mode Home unit must be in assign mode Home unit must be in assign mode Home unit must be in assi
17. DDMMYYYY e To check the time and date the unit can speak the time and date enter 3020 on the keypad Setting the Ringing Volume To set the volume on the unit clear the display on the keypad by pressing the O Press the to decrease the volume or the to increase the volume Once you have selected the correct volume level press the key within 10 seconds to store the value Battery Test The Tunstall Vi unit battery voltage can be tested using this feature Firstly clear the 0 keypad s display pressing the o key Then press the Key NOTE do not run the test within 8 seconds of disconnecting the unit s battery Test Result Action to be taken Good battery three If the battery test is good you should turn off the mains ascending tones power unplug the unit to ensure the battery can support the unit during a power failure Bad battery single low This indicates that the battery has either been removed pitched tone disconnected or is faulty If the battery test is bad first 28 check the battery is connected If the battery is connected correctly then the battery should be replaced Programming alarm telephone numbers It is possible to program the first 4 telephone numbers using the following sequence to program the remaining telephone numbers use the manual entry method Monitoring center numbers Monitoring center numbers are programmed by pressing To add 1 4 Tel No max 16 digits Personal recipient nu
18. Event 3 Activation 010 Fixedtrigger1 00 Normal default BA Keypad Event 4 Activation og Fixedtrigger1 00 Normaldefaut Ba Keypad Event 4 Activation LB 010 Fixed trigger 07 Lowbatterystatusset DO KeypadAP 010 Fixedtriggert 08 Busy Do KeypadAP LB 010 Fixedtrigger1 Log Busy F4 KeypadALB 00 Fixedtriggert 06 Fault status alarm not active F5 Keypad AP Fail og Fixedtrigger1t 06 Fault status alarm not active DO Keypad AP Restore 010 Fixedtrigger1t 04 In service fault rectified HA RedButton 010 Fixedtrigger op Normaldefaut Ha Cancel Button 010 Fixedtrigger1 00 Normaldefaut HB DE Privacy Button 010 Fixedtrigger1 00 Normaldefaut Hb Talk Button 010 Fixedtriggert 00 Normaldefaut HC Door Open Button 010 Fixedtrigger1 00 Normaldefaut Hc AwayButton 010 Fixedtrigger1 00 Normaldefaut HD FunctionButton 4 1 010 Fixedtrigger1 00 Normal default ____ JA IntruderAlam 028 Intruder 00 Normaldefaut la Inactivity Alarm 043 Inactivity op Normaldefaut Automatic periodic test m Ponosiecal Jm Ji oo Nomad ooo ib Firemans Switch 1 010 Fixe
19. Feet x 4 End view Antenna place in upright position XI Gen Ge Ga DC Power er Adaptor Jack N Jack for ei vi E Ze Home Telephone Answering Machine LINE Telephone Cord Jack AUX Accessory Socket Installation Advice The initial set up of your PERS is important in providing a safe and reliable service Please carefully read the Do s and Don ts section prior to connecting your system If you have any questions please contact your Service Provider Do s e Do Place the Home Console Unit on a flat sturdy non metallic surface near a modular phone jack and electrical power outlet that is powered at all times e Do Place the Home Console Unit in a central location in the home to optimize voice and Help Activator range e Do If you have a cordless telephone attach the base station directly to the jack labeled on the rear of the Home Console Unit e Do Update your information with the Response Center if your household or responder information changes or you move to a new or secondary home e Do Contact your Service Provider if the Red or Orange LED on your Help Activator flashes or does not illuminate when pressed or if you lose any part of your system e Do Regularly test the system using the Help Activator to ensure you are comfortable with the service and accustomed to speaking with your Response Center or personal recipient Don ts e Do not Expose the Home Console Unit to water or other
20. N um Every 24 hours at Periodic test calls fixed time 00 00 hours 080 180 181 90 Mae EE Signal beep using pendant monitoring center if they cannot speak Inactivity monitoring with elapsed time of 16 hrs Se Entry exit period me montong Fr after first hour occurs Beete Sends alarm when power is restored Personalrecipientmessage Reminder messages No 1 3 Reminder messages No 4 6 Heminder chime 30 60 mins Speech message for telephone N Unit provides spoken warning of line AC power failure telephone line AC power failure Temporarily puts the unit in range EM Bi id MI test mode Press cancel key to exit 23 Reset unit All features are set to the original me factory settings 34 Inactivity monitoring The Tunstall Vi can monitor movement around the home and send an alarm call to the monitoring center if no movement is detected within a specific time period When configured using the keypad inactivity monitoring is simplified using default settings When configured via the PC Connect programming tool or monitoring center the inactivity monitoring feature has three modes see note below In all modes before an inactivity alarm is raised an inactivity warning period will occur This warning period is intended to inform the user by announcing An inactivity call is about to be made please press cancel therefore giving them the opportunity to cancel the alarm Enabling and
21. T21 TT21 TT21 TT21 TT21 021 TT21 TT21 TT21 TT21 023 TT21 TT21 TT21 TT21 Location TT21 Location TT21 Location TT21 Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Location Background Background Background Background Background Background Background Background Background Background Background Background Background Background Background Background 68 Caregiver Non Arrival AC Power Fail AC Power Restore oystem Battery Low Transmitter Supervision Failure Auto Low Battery Telephone Line Fail Telephone Line Restore Fault Radio System Fault Failed To Contact ARC Fault SAG Failure Manual Test Alarm Fault Unit Failure Battery Charged Away State entry Home State entry Call Cleared Intruder system armed Intruder system disarmed Telelarm Low Battery Confirmation Call Cleared Confirmation Call Raised VIRTUAL SENSORS Virtual Bed Chair 1 Absence Virtual Bed Chair 1 Client In Virtual Bed Chair 1 Client Out Virtual Bed Chair 2 Absence Virtual Bed Chair 2 Client In Virtual Bed Chair 2 Client Out Virtual Inactive Client 1 Virtual Inactive Client 2 Virtual Inactive Client 3 Virtual Inactive Client 4 Virtu
22. Tunstall Vi Installation and Programming Guide SN SS SSS Tunstall n o M Contents installation aleet M 4 Whats InN the DOX E 4 The Tome console UNI sna nn nn cern errs ster er dede tias 5 TatiriridieW tuie me m 6 QUICK tar QUITO p one 7 FIOW Bier ld a ars 7 Table stand Wall bracket optional ocoonncconnnaciccnnnccccocnncccnnnncncnnnnnonennnnnnnnnnnnnnnnnnnrrrnnnnnnnnnannns 10 Fitting the Table Stand D5 702904 nnne nnne nnn nnns nnn nns 10 Fitting the Wall bracket RI RA 11 USING he home A a N 12 KUE Lig Te Es Ia BES 1 EST dag CAM Ems 12 Gance e Le RE RE Be UE 12 Answering calls remotely via the personal trigger sssssseessere ekte kk E ERE ERE E REEL E ERE LEE 12 UE e ll e E 13 Telephone line MONMOMAG BEE 13 Power TallUFe MONMONNG tem 13 The lights on the home unit indicate inasema a aaa aea aaa an a aaa aaa aaa Aaaa aala 14 The LED on the personal radio trigger indicates eee eere 14 Programming a telecare sensor to the home unit eeeeeeeeeeeeeeeeress 15 mue ao T n n cer der vidal nea 15 CIG iarlsremiri Barolri N o deseo Dc 16 REMOVE speaker EE 16 MANNENANCE ni aii Sees clones wesc 16 Programming UNC eU 17 How to program via PC Connect programming software e eceeeeee
23. a drink therefore reducing false calls The home unit supports two Bed Chair Absence virtual sensors It is also possible to set an alarm to be raised if the user does not go to bed or fails to get up out of bed at a configurable time Different Not In Not Out times can be set for weekdays and weekends If the virtual bed sensor is used with an X10 controller and lamp module the lamp can be set to illuminate for a number of hours before the monitoring period starts NOTE The home unit s clock must be set to operate virtual sensors 32 Table 1 TT92 Codes T93 sociate E sociate K na 1 0 O Ui 58 Livingroom First resident personal 52 BDiningroom Second resident personal 53 Stud Third resident personal 54 Secondlivingroom 04 Unspecified location 55 6 ROM 4 event 1 05 Unspecified location 56 6 ROM 4 event 2 066 9 Bogus Caller 57 8 Door usage auto low bat CO Detector activation 58 6 ROM 4 event 4 08 8 CODetectorautolowbat 59 8 ROM 4 auto low bat 09 6 Intruder tamper s Hall stairs not spec 10 8 Arm Disarmautolowbat 61 Hell Flood Detector 2 62 Landng Flood Detector 3 63 Stars Flood Detector 4 64 o Bath high level Flood Detector 5 6 8 Med reminder no ack 15 6 Bed chair not in by 66 8 Auto presence failed 16 6 Bed chairnotu
24. a i een H le o a Unused i Yotenh nb Fax Machine RJ 11 Jack JE This eguipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eguipment generates uses and can radiate radio freguency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Heorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Personal Help Activator Part Number 63604 01 63604 12 66004 09 FCC ID G2X 63604A FCC ID G2X 6360412 FCC ID G2X 66004V This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesir
25. age NOTE The reminder facility may be a useful aid to complement professional medication compliance measures however it should not be relied upon as a medication compliance device No guarantee of actual compliance should be relied upon when using this feature Tunstall Vi is not a medical device and Tunstall is not responsible for any outcome associated with the programming or use of the reminder facility 44 MENU s INSTRUCTIONS To add a reminder press 1 Please type in the hour and then press Please type in the minute and then press To repeat this reminder once only press 1 to repeat this reminder daily press 2 Please record the reminder message now Then return to main menu To listen to or remove a reminder press 2 Each reminder will be replayed followed by To save this reminder press 1 To remove this reminder press 2 Then return to main menu To set the time press 3 Please type in the hour and then press Please type in the minute and then press The time will then be confirmed To hang up press 4 NOTE Times must be entered in 24 hour format e g 01 1am 12 midday 13 1pm and 00 midnight Please contact your supplier for more information on reminder messages Recording reminder messages via a series telephone keypad To record a reminder message Firstly enter programming mode on the Tunstall Vi by holding the cancel button down until it beeps then press the following on the conn
26. al PES Notes LB means low battery e AP means Auto Presence this is the same as Supervision lt 184 gt lt 301 gt R lt 301 gt lt 302 gt lt 381 gt lt 384 gt lt 351 gt R lt 351 gt lt 355 gt lt 354 gt lt 330 gt lt 300 gt lt 300 gt lt 302 gt R lt 458 gt lt 458 gt lt 140 gt lt 408 gt R lt 408 gt lt 140 gt lt 185 gt lt 186 gt lt 173 gt lt 174 gt lt 175 gt lt 176 gt lt 177 gt lt 178 gt lt 179 gt lt 180 gt lt 181 gt lt 182 gt lt 183 gt TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location TT21 Location Typically an AP call would not be transmitted to the monitoring center except if an AP fail had previously been sent and then subsequently supervision signals were received from that device e AP Fail calls use a generic code 381 defined in the Contact ID Background Background Background Background Background Background Background Background Background Background Background Background Background Backgrou
27. and the message will be played back Setting up via IVR For Once only and Daily messages In order to use the IVR method reminders need to be enabled first time using PC Connect The home unit must be called from another telephone and the incoming call answered by pressing the cancel button or personal radio trigger The caller will be able to set reminder times and record messages using a system of IVR prompts and menus see below Alternatively the home unit can be programmed via PC Connect to auto answer incoming calls using Caller Line Identification CLI and automatically divert the caller to the IVR reminder menu NOTE The home unit s clock must be set to operate reminder functionality IVR reminder menu Step 1 Use a normal telephone or mobile phone to call the home unit Step 2 Answer the call using the personal trigger or cancel key If the call is answered by the user on their normal telephone you must ask them replace the handset and answer the next call using their personal trigger or cancel key Then call the home unit again Step 3 When answered correctly press on the telephone keypad Step 4 You will then be prompted to key in the PIN default 1234 Step 5 The time currently held on the home unit s internal clock will then be confirmed Step 6 You will then be given the below menu options Firstly alter the time if incorrect menu option 3 and then follow the menu to configure and record each mess
28. arious points around the property to ensure the radio range provides sufficient coverage for the user to raise an alarm call using their personal radio trigger Remember to also set the time on the home unit if you are using features that rely upon the home unit s clock Also test any other radio devices that are programmed to the unit E G Smoke detector Step 3 Adding personal triggers telecare sensors For more information on adding personal triggers please see page 11 of this guide The programming section of this guide also provides further information Step 4 Ready to use Once successfully tested the home unit is ready for use Wall mounting quick Decide where you want to situate the home unit Remember it should be within 2 metres of a mains power socket and the main telephone line socket Then hold the Tunstall Vi in a horizontal position and use the two wall mount markers see diagram below to accurately mark the wall Drill 2 holes 40 mm apart firmly attach screws not supplied leaving the screw heads protruding the surface and then locate the wall mounting points on the back of home unit with the screws 40mm lt gt P NOTE The diagram above is for illustrative purposes only and should not be used as a measuring tool i e it is not drawn to scale Table stand Wall bracket optional An optional table stand and wall bracket are available for the Tunstall Vi see part numbers below F
29. ault rectified BS ROM 1Event i 010 Fixedtriggeri 00 Normaldefaut BT ROM iEvent2 010 Fixedtrigger1 00 Normaldefaut BU ROM 1Event 3 010 Fixedtriggeri 00 Normaldefaut DN ROM 1 Event 4 010 Fixedtriggeri 00 Normaldefaut BW ROM 1AP 010 Fixedtrigger1 08 Busy O Bw ROM 1AP LB 4010 Fixedtriggeri 08 Busy gt O CR ROM Z1ALB 010 Fixedtriggeri 06 Fault status alarm not active C7 ROM 1 AP Fail 010 Fixedtriggeri 06 Fault status alarm not active BX ROM 2Event 1 010 Fixedtrigger1 00 Normaldefaut BY ROM 2Event 2 010 Fixedtriggeri 00 Normaldefaut BZ ROM 2Event 3 010 Fixedtriggeri 00 Normaldefaut CA ROM 2Event 4 010 Fixedtrigger1 00 Normaldefaut CB ROME2AP 010 Fixedtriggeri 08 Busy O Cb ROM 2AP LB 4010 Fixedtriggeri 08 Busy y O CR ROM 2ALB 010 Fixedtriggeri 06 Fault status alarm not active C9 ROM 2 AP Fail 010 Fixedtrigger1 06 Fault status alarm not active CD ROM 3 Event 1 010 Fixedtriggeri 00 Normaldefaut CE ROM 3Event 2 010 Fixedtriggeri 00 Normaldefaut CF ROM 3Even
30. ax 44 1977 662450 Email enquiries Otunstall com 12 FM12477 73
31. behaviour of the sensor within these pre defined constraints by means of standard parameter based configuration The home unit supports three types of pre defined virtual sensors e Inactive client in room The purpose of this virtual sensor is to generate an alarm if a client has remained in a particular room for longer than a considered safe period of time configurable When the client enters the monitored room this is detected by a sensor Fast PIR or Door Usage Sensor and a timer is started If the timer expires then an Inactive Client event is generated If the client leaves the monitored room before the timeout expires then this is detected by a suitable sensor and the virtual sensor is reset The home unit supports four Inactive Client virtual sensors e Bed Chair Absence Sensor The virtual bed chair absence sensor works like the conventional bed chair occupancy sensor therefore generating an alarm if a client has got out of bed or chair during a monitoring time window e g night for longer than a considered safe period of time configurable When the client gets out of the bed chair during the monitoring period the timer is started If the timer expires before the client has got back into the bed chair then a Virtual Bed Chair Absence event is generated However the virtual sensor also provides the ability to extend the time period if user activity is detected elsewhere in the property e g client has gone downstairs to make
32. call the monitoring center A call will be raised every 4 hours to the monitoring center until the power is restored The battery provides 30 hours back up 13 The lights on the home unit indicate The lights on the home unit provide indications of its status based on the below Alarm Button Red Home Unit Status Red alarm button flashing Normal mode running on battery 1 every 4 seconds mains power off Red alarm button flashing TE dee 1 every second Status Led Green Red Home Unit Status Red LED flashing 1every 4 seconds Low Internal Battery non Telephone line disconnected 1 every second Red Green flashing Radio Blocking Detected Unit powered down if power is on and connected then the unit may be faulty Customer Care Button Yellow Yellow LED on Away Mode O cds weg Intruder entry exit time period 2 every second The LED on the personal radio trigger indicates When pressed the red LED on the personal radio trigger will light up This is to indicate that the button has been pressed If the LED flashes when pressed this indicates that the personal radio trigger battery is low and should be replaced You should contact your Supplier as soon as possible in the event of low battery indication Home Unit Status 14 Programming a telecare sensor to the home unit Telecare sensors with plug and play functionality can be programmed to the home unit using the following steps Step 1 Press a
33. ccupancy 07 Low battery status sei BB Bed Chair Absence 037 Bed Occupancy 00 Normaldefaut _______ Bb Bed Chair Absence LB 037 Bed Occupancy 07 Low battery status sei BC Bed CharOther 037 Bed Occupancy 00 Normaldefaut BD Bed Chair ADLifeln 037 Bed Occupancy 00 Normaldefault Bd Bed Chair ADLife In LB 037 Bed Occupancy 07 Low battery statusset_ BE Bed Chair ADlifeQut____ 037 Bed Occupancy 00 Normaldefault Be Bed Chair ADLife Out LB 037 Bed Occupancy 07 Low battery status sei BF Bed CharAP oi Bed Occupancy 08 Bus 1 0 O Bi Bed Chair AP LB 037 Bed Occupancy 08 Busy O B8 Bed Chair ALB 037 Bed Occupancy 06 Fault status alarm not active a TT _ _ I A HIM Passive infra red PIR BG PIR E E activation detector Normal default PIR E E activation LB detector 07 Low battery status set PIR non E E activation detector Normal default Bh PIR non E E activation LB detector Low battery status set PIR Tamper detector Fault status alarm active detector Fault status alarm active PIR Tamper LB Passive infra red PIR PIR AP detector PIR AP LB detector Busy detector Fault status alarm not active detector Fault status alarm not active e e e e e mb i i D D D TR A Busy CO PIR ALB Passive inf
34. changing the inactivity monitoring period press O LS 18 o LS xx LO XX is the length of inactivity before an alarm is raised 00 15 minutes 01 99 time in hours The above sets continuous 24 hour Mode 3 monitoring with a XX time period a 5 minute warning period and inactivity monitoring suspended after first alarm until further activity is detected Therefore if movement is not detected for XX time in any 24 hour period an alarm call will be raised following a 5 minute warning period NOTE Mode 1 generates an alarm if the user is inactive for a configurable 12 or 24 hour period continuous period Mode 2 generates an alarm if the user is inactive between a configurable start and end time time window Two time windows are supported e g 7am 10am and 4pm 7pm Mode 3 generates an alarm if the user is inactive for a period of time within a time window or continuous period Two monitoring windows are supported e g raise an alarm call if the user is inactive for any 1 hour period between 7am 10am and any 40 minute period between 4pm 7pm In all modes before an inactivity alarm is raised an inactivity warning period will occur This is fixed at 10 minutes for Mode 1 and is configurable between 0 and 9 minutes for Modes 2 and 3 This warning period is intended to inform the user that an inactivity alarm is about to be raised therefore giving them the opportunity to cancel the alarm After an alarm has been raise
35. ct home units Therefore some new features will not have programming screens PNC3 4 Remote programming of the Tunstall Vi is not supported from PNC3 or 4 How to program using a series telephone Step 1 Connect a telephone directly to the socket on the home unit labelled 75 Step 2 Place the home unit in to programming mode by pressing and holding down the green cancel button until it bleeps approx 5 seconds The home unit announces Programming mode and the red alarm button flashes slowly Step 3 Lift the handset of the telephone and enter the quick codes listed on the following pages Manual entry of parameters can also be completed via this method however this should only be used when advised by Tunstall How to program using the Installer Keypad Step 1 Connect the installer keypad to the AUX socket on the Tunstall Vi 19 Step 2 Enter commands via the keypad Refer to Installer keypad section for more detail Frequently used series telephone codes Enter programming mode as described on the previous page lift the telephone handset and then enter the following codes Resetting the home unit but retaining radio triggers To reset all previous programmed information except the radio triggers press L2 JLo JL JLo This code means all functions are reset to default settings The date and time remain unchanged Resetting the home unit To reset all previous programmed information press
36. ctive In service fault rectified CP PES Door Lett Open 055 DoorOpen 00 Normaldefaut CQ PES Client Wandered 015 Boundary Breach 00 Normaldefaut 58 CR PESAP 030 Property Exit 08 Busy 1 0 0 O Cr PESAP LB 030 ProperyExiti_____ 08_ Busy 0 0 0 D PESALB 1 Loan ProperyExit1______06 Fault status alarm not active Di PESAP Fail 030 Property Exit1 O6 Fault status alarm not active CS Arm Disarmactivaion 010 Fixedtriggert_______00 Normaldefautt EI Arm DisarmAP og Fixedtrigger1 08 Busy 1 1 1 0 O Ct Arm Disarm AP LB 010 Fixedtrigger1 08 Busy 1 10 O D8 Arm DisamALB Lon Fixedtrigger O6 Fault status alarm not active Dg Arm Disarm AP Fail 010 Fixedtrigger1 06 Fault status alarm not active CU Bogus Caller activation ug Bogus caller trigger 00 Normaldefault CV Bogus Caller AP 018 Bogus caller trigger 08 Busy y O Cv Bogus Caller AP LB 018 Bogus callertrigger___08____ Busy____________ EO Bogus Caller ALB 018 Bogus caller trigger 06 Fault status alarm not active EI Bogus Caller AP Fail 018 Bogus caller trigger 06 Fault status alarm not active CW Electrical Usage Sensor ON 010
37. ctor EOL CO Detector EOL LB Flood Flood Carbon Monoxide Carbon Monoxide Carbon Monoxide Carbon Monoxide Fault status alarm not active In service fault rectified Normal default Low battery status set Out of Service Out of Service Ak Carbon Monoxide Fault status alarm not active Carbon Monoxide AM Carbon Monoxide Am Carbon Monoxide Carbon Monoxide A7 Carbon Monoxide AM CO Detector AP Restore Carbon Monoxide In service fault rectified AA Personal Trigger 1 Aa Personal Trigger 1 AB Personal Trigger 1 Personal Trigger 1 Personal Trigger 1 A1 Personal Trigger 1 Fault status alarm not active AB Personal Trigger 1 AC High Temperature Ac High Temperature AD High Temperature Ad High Temperature AE Low Temperature Ae Low Temperature Temperature rate of i i Af TES Temp Rise LB 034 rise 07 Low battery status set AG High Temperature Ag High Temperature A2 High Temperature A3 High Temperature AG High Temperature In service fault rectified AH Flood Ah Flood Al Flood Ai Flood A4 Flood AN Smoke An Smoke Detector activation LB Smoke AO Smoke Detector AP Smoke Ao Smoke Detector AP LB Smoke A8 Smoke Detector ALB Smoke A9 Smoke Detector AP Fail Smoke Fault status alarm not active A 2 D FUR KEE ojo AO Smoke Detector AP Restore Smoke AQ Door Usage opening Door Contact Door Usage opening LB Door Contact AR Door Contact Ar Door Contact AS Door Contact As Door Contact Door Contac
38. d inactivity monitoring can either be suspended until further activity is detected all Modes or can optionally restart immediately Modes 2 and 3 only NOTE To avoid false calls to the monitoring center inactivity monitoring should be de activated when the user leaves their home e Activate home mode press the yellow Customer Care away button e De activate away mode press the yellow Customer Care away button 35 Reminder functionality The Tunstall Vi allows up to 6 voice reminder messages to be recorded onto the unit and then played back at a given time on a one off or daily basis Messages can be recorded locally using the keypad or remotely using an interactive voice response IVR system A maximum recording time of 60 seconds is available across all 6 messages Listening to a reminder message When a message is due to be played the Tunstall Vi will bleep and announce Reminder every 30 seconds The user must press the cancel button to hear the message If the user does not acknowledge the message then a reminder no acknowledge alarm will be raised Turning the reminder feature on The reminder feature must be turned on by pressing the following keys 4 amp 2 4 o The reminder messages and times can then be programmed into the home unit using either the IVR or keypad configuration methods see the following pages 36 Saving Unit templates Up to four configuration templates of customised sett
39. d to the to Aux socket on the Vi the keypad Programming Any parameter value can be set by using the keypad to program a parameter enter the following key sequence CJAAACOBBBB max 16 digits AAA is the parameter number and BBBB is the value to be programmed eg 2 995 would program the units ID to 995 Enquiry It is possible to enquire what value is stored in any parameter to do this enter the following key sequence Parameter number This will displays current value of the specified parameter eg might show 2 995EEEEEEEEEEEEE Note that E denotes an empty digit This is shown when reading a parameter but will be added automatically when programming new values 27 It is then possible to modify the content of a parameter this can be edited using o and then re programmed by entering at the end of the sequence Use the left arrow key to move to a digit to change it then use the right arrow to scroll to the end and press to save it Quickcodes To program any of the quickcodes into the unit enter the 4 digit quickcode followed by key E G 2050 will reset the unit to default settings Setting the Time and Date on the unit It is possible to use the keypad to set the time and date on the unit this is important when using any alarms that require the time date to be correct E G virtual property exit sensor e To set the time on the keypad enter HHMM 24hr format e o set the date on the keypad enter
40. dtrigger1 00 Normal default IC Fire Panellnput 017 Fire 00 Normaldefaut lc Medical Reminder No Ack 035 Medication dispenser 00 Normal default ID ADLife Data op Systemstatus 00 Normal default ____ Id Virtual Bed Chair 1 Absence 037 Bed Occupancy 00 Normaldefault JE Virtual Bed Chair 1 Clientln 037 Bed Occupancy 00 Normal default Je Virtual Bed Chair 1 Client Out 037 Bed Occupancy 00 Normaldefautt JE Virtual Bed Chair 2 Absence 037 Bed Occupancy 00 Normaldefautt df Virtual Bed Chair 2 ClientIn 037 Bed Occupancy 00 Normaldefault IG Virtual Bed Chair 2 Client Out 037 Bed Occupancy 00 Normaldefault Ja Virtual Inactive Client 1 043 Inactivity 00 Normaldefault IH Virtual Inactive Client 2 _ 043 Inactivity 00 Normal default Ih Virtual Inactive Client 3 043 Inactivity 00 Normaldefault ___ ll Virtual Inactive Client 4 043 Inactivity 00 Normaldefautt di VitualPES 030 Property Exit1 00 Normal default IJ HWilnptiit og Fixedtrigger1 00 Normaldefaut dj HWimputga 010 Fixedtrigger1 00 Normal default JK SM Low Temp Input Code 6 010 Fixedtrigger
41. e event qualifier and event code are used by the receiver to determine whether the call is a new call or an existing call The Vi does not use the partition number and always sets this to 00 The Vi generally sets the zone number digits to correspond to the sensor location number of the device that triggers the call This enables individual triggers of the same type to be differentiated for instance pendant 1 pendant 2 or smoke detector 1 smoke detector 2 Operator instructions for controlling speech during a Contact ID call When an alarm call is made the default speech mode is Full Duplex If you need to switch the speech mode from Full Duplex to Half Duplex please follow the below instructions owitch to Half Duplex Press 6 then within 1 second press 4 initial speech direction is Listen Switch to Talk in Half Duplex mode Press 6 see Note Switch to Listen in Half Duplex mode Press 4 see Note Switch back to Full Duplex Press 5 see Note Subsequent switching to Half Duplex Requires only 6 Talk or 4 Listen see Note Clear the call Press then or s then 6 Suspend the call Press then 3 64 Contact ID Mode Call Handling Functionality listen in mode The Vi unit will raise alarm calls in the following manner 1 The Initial Alarm Call Vi unit makes an alarm call and signals a new event code 1 The monitoring station e g Osborne Hoffman receiver can either A suspend the unit by sendin
42. e call and no emergency help arrived to press the blue button then a new alarm call will be generated Event code 6 as per Contact ID spec The unit will make up to 7 re attempts in this way 65 Contact ID Mode Call Handling Functionality Call Back mode The Vi unit will raise alarm calls in the following manner 1 The Initial Alarm Call Vi unit makes an alarm call and signals a new event code 1 The monitoring station e g Osborne Hoffman receiver receives the code and sends an acknowledgement The Vi generates Bye Bye tones after receiving acknowledgement and drops the line and enters suspend mode 2 The 20 minute suspend mode The initial call is cleared and the unit goes back on hook but stays in a suspended call mode If an incoming call occurs in this period then the unit will auto answer after 1 ring in handsfree mode The incoming call is cleared either by the resident clearing the call using cancel or by monitoring station using then F The call can be suspended again by the monitoring station by sending then 3 If the emergency help arrives then they will press the Blue button This will generate a reset call to the monitoring station Event code 3 as per the Contact ID spec After sending the code the Vi will enter suspend mode The unit will require theoperator to call back and to clear the call down using then The help arrived reset call will be made to the sa
43. e window Two time windows are supported e g 7am 10am and 4pm pm Mode 3 Elapsed generates an alarm if the user is inactive for a period of time within a time window or continuous period Two monitoring windows are supported e g raise an alarm call if the user is inactive for any 1 hour period between 7am 10am and any 40 minute period between 4pm 7pm In all modes before an inactivity alarm is raised an inactivity warning period will occur This is fixed at 10 minutes for Mode 1 and is configurable between 0 and 9 minutes for Modes 2 and 3 This warning period is intended to inform the user that an inactivity alarm is about to be raised therefore giving them the opportunity to cancel the alarm After an alarm has been raised inactivity monitoring can either be suspended until further activity is detected all Modes or can optionally restart immediately Modes 2 and 3 only When configured using the quick code inactivity monitoring is simplified using default settings The following quick code can be used to enable simple mode 1 inactivity monitoring 51xx Enable inactivity monitoring for a period of 12 or 24 hrs Where xx is 12 or 24 Configuration of advanced inactivity monitoring must be done via the PC Connect programming tool or monitoring center NOTE To avoid false calls to the monitoring center inactivity monitoring should be de activated when the user leaves their home e Activate home mode press
44. ected telephone keypad o CI 1 6 Then record the message Press to end the recording Note 1 6 represents the message slot number If a message is already recorded under the number entered this key sequence will replay the message To re record a message the existing number must be deleted first Before deleting ensure the message slot is not being used for any other purposed e g voice announcers To delete a reminder message press Lei nal Note 1 6 represents the message slot number Before deleting ensure the message slot is not nd used for any other purposed e g voice announcers Configuring reminder messages PC Connect software is required to program reminder messages such as the reminder time out of the reminder message the duration of the reminder bleep whether the unit should announce Reminder or bleep and the regularity of the reminder e g one off or every day Configuring reminders for a specific day week of the month and day of month To configure a particular reminder to trigger on a particular day of the week a week of the month or a day in the month then PC Connect must be used The IVR should not be used To record reminder messages these should be set via the series telephone 45 Pendant test reminders The unit is able to announce a spoken message to the user asking them to test their pendant This can be enabled via PC Connect under the Reminders menu The test period can be set from 1
45. ector1 44 Otherkichenarea 95 3 Gas detector activated 45 6 ROMGevnti 96 8 Casdetectorautolowbat 46 6 ROM3ewne2 97 9 Doorletopn 47 6 ROMGevt3 98 9 o Propetyext 48 6 ROMG8evnt 99 8 Property exit auto low bat 49 8 ROMS3auolowba III 50 Livingroomareanotspe j 53 Table 2 TT21 BS8521 Location Codes TT21 Code TT21 Location Text BS8521 Code BS8521 Location text 00 i Bank oO No location information oi O Residenti LD No location information 02 O Residet2 o No location information __ 03 Residenta3_ LD Nolocation information 04 1 Unspecfed LD Nolocationinformation 05 A J Unspecified 00 Nolocationinformation 06 9 Unspecified 00 X Nolocationinformation 0 Unspecified LD MNolocationinformation_____ 08 0 Unspecified ID X Nolocationinformation_____ 09 LUmt LD LLoeglunt 10 Kete 00 X Nolocationinformation 11 Television 00 No location information 12 J Sove Jo Nolocationinformation_____ 13 Microwave LD No location information 14 Toaster Jo X
46. ed The Min and Max temperature are the extremes the Tunstall Vi has measured When temperature monitoring is first enabled these values will be blank To avoid false calls when first installing the unit Power up inhibit period there is a 1 hour delay that provides sufficient time for the home unit to adjust to the local ambient temperature When an alert threshold is raised the temperature must go 1 c under over the threshold for at least 1 minute before another alarm is generated The number of events allowed for low and high alerts is also restricted to 1 every 24 hours for each setting NOTE The ambient temperature sensor is not designed to monitor for temperatures related to fire etc The sensor should only be used as an early warning of ambient temperatures that may be uncomfortably low or high for the user 47 Radio interference monitor What is it The radio interference monitor is a feature that detects unusual radio blocking occurring for a continuous period longer than 30 seconds and which may reduce the radio range of the radio trigger In the unlikely event that radio interference is detected the unit will flash its status LED alternately red green default setting Whilst radio interference continues this local warning will be repeated the unit will also generate a call to the monitoring center every 24 hours default if interference persists The call code for TT21 is Radio Blocking and this is handled by defau
47. ed operation 71 Technical Details Weight 1 26lb 5759 Dimensions 7 28 x 4 80 x 1 61 185 x 122 x 41mm WxLxD DC power 110 to 120v DC power receptacle Stand by battery 1200mAhr capacity continually internally recharged Back up time 30 hours of stand by operation with one 30 minute alarm call minimum expected at date of purchase and when fully charged Radio frequency 312 00MHz Radio range 390ft 120m in free space REN 0 3 External connections 10ft 3m telephone line cord with type RJ11 plug DC power adaptor with 10ft 8m cable An optional RJ31x line cord 10ft 3m part number XD3605044A is available Environmental Temperature Operating temperature to perform to full specification O C to 45 C storage 10 C to 50 C Humidity Operating relative humidity non condensing to perform to full specification 0 to 80 storage relative humidity non condensing 0 to 9396 Standards US FCC CFR47 part 15 FCC CFR47 part 68 ETL UL1637 ETL UL1635 Canadian CETL CSA22 2 No 205 RSS210 Design and Manufacture SO9001 2008 O ES Intertek FM 12477 3036931 MD58gg4 Mam Tunstall tunstall com Our policy of continual development means that product specification and appearance may change without notice 2015 Tunstall Healthcare Group Ltd amp TUNSTALL is a registered trademark Manufactured by Tunstall Healthcare Group Whitley Lodge Whitley Bridge Yorkshire DN14 OHR Tel 44 1977 661234 F
48. eere 19 How to program via PNC software 111 eeee e eeeeeeeen e ieeee enne nena anna nnmnnn nnmnnn n nana nts 19 PNOO cp iD 19 PNO e E M 19 PNO S A x 19 How to program using a series telephone 1 eeeeleeee ee eeeee nennen nnn nnn 19 How to program using the Installer Keypad 11 eee eere eere eene nene 19 Frequently used series telephone codes enema 20 QUICK COGS TH EU 25 Installer Keypad 51900 10 E 27 I OCW GUO eee Tr cT 27 ProOgramnmiNg t TH 27 E NOUV mer TD PR Re 27 QUICK Od EE 28 Setingine Time and Date onthe Ult IA 28 Seino ine Ringing Tel le 28 Batey MER Tn Cc TT TEN 28 Programming alarm telephone numbers A 29 Call S QUENCOS M 31 Hu ID DOEN 32 Pendants arid telecare SerisOEsS o iiie oo eite rione Eesen 32 Turning features on and O SE 33 FS OSHS MT mE 34 INACLUVI NONTONI EE 35 nemi dev tico Ulsa ni 36 Saving Unit temple Sueca 37 F t res explained et See ep ave hes ears esate eve o Ev uli 38 Telephone numbers Ale ceso 38 Sal Sequence nuestros pl 38 Yellow Customer Care Away button options occcccccconcccnccononcconnnononncnnonononcnnnnnonancnnnnnnnanennnnos 38 Rad IGG CUS D Omm 38 PENOO GE AS o Pu II A A Ee Sk n
49. ena 38 Backup battery Monitoring nana 39 Jegen et rein E 40 EVent contiguo nO E 40 MAN INDU mee PC 41 Harawired OUDOT ee lei 41 FAUNO nto ert ed 42 farte didis E un alter ne m v nen 42 Personal recipient messages c ciis Et ee aai ea ot euer Clas cia 43 Recordable personal recipient messages 43 Speech confguraion nennen REE ER ERE SEERE REE SEERE rss nna ann RESET annes nai nnn nens 43 Reminder functionality nenne nennen nnne nnne LE ERE LEE nnne nnns nsn rna aas 44 Pendant test reminders ccccccseeccccceeeceeceeeceecaeececeeseceseeueeeceeeecesseseeeesaaeeeessaaeeessaeeesseeeeeeseaes 46 Ambient Temperature Sensor nennen nnn nnns ERR ERE ERNE nar nnns nnne 47 Radio interference monitor 48 VOICE announcer UNG UOM Rm TRE 49 AEN gane egent re PE 50 Times when voice Announcer messages are Dave 50 eec adl excom is 51 A A A Mau d uM M M cu M LU EE 51 A BiU STS A es ee aegis ea es hes ecm ee 52 Tablei TT92 GOdeS Et 53 Table 2 TT21 BS8521 Location Coss iiio iore icio nero E ea Feu E obse i o euo cosy Es de tees a Eoo sois 54 Table 3 Migger TV DE COES e 55 Table 4 TI21 B56521 EVent COdGs instinto de ict uo ec oio cud 56 Table 5 Contact ID protocol compatibility 63 Contact ID Call COG CS Te 64 Operator instructions for controlling speech during a ContactID call 64 C
50. est reminders are handled in the background of PNC5 6 if all the steps are completed by the user 46 Ambient Temperature Sensor The Tunstall Vi home unit has an integral temperature sensor that can monitor the environmental temperature in the room were the Tunstall Vi is placed By default the temperature monitoring feature is disabled This can be enabled using PC Connect When enabled it is important to position the Tunstall Vi in a place that is likely to provide a representative temperature of the home environment Locations that are likely to be in direct sunlight drafty close to windows doors or close to heating cooling appliances radiators ovens air conditioning etc should be avoided The temperature feature is located under the Inactivity Temp icon Then choose the Temperature tab Sy Inactivity Temp Inactroty Temperature iw Enable Temperature Monttoenig M Night Time Suppression Conhgurabon Status Mn Measured Temperature C 15 Threshold Temperature LJ Max Measured Temperature C Last Measured Temperature C Configure Alum E vent Power up nhi Penod fx Ter The minimum and maximum temperature can be set in the 2 boxes shown on the screen above The night time suppression check box stops alarms been raised during night time hours These are set under the Time Window function The status section shows the last measured temperature this will be the temperature when PC Connect was connect
51. for disable 1 n o 2 n c 1 for zone 1 and 2 zone 2 Hardwired output The hardwired output in the Tunstall Vit home unit provides common COM normally closed NC and normally open NO contacts Its operation can be controlled via a series telephone using the quick codes below or by setting the correct boxes in the Remote Output Control of PC Connect or remotely by a PNC5 6 monitoring center 3011 Activate external relay for 2 seconds All alarms Call Raised Activate external relay for all alarms when call Call Selected selected and de activate when calls cleared Call Cleared Activate external relay on radio smoke alarm and Smoke Alarm de activate when cleared Call Cleared 3014 Disable external relay for all events p Fault monitoring Fault monitoring enables the settings to be changed to ensure the home unit reacts in the required way when it senses a fault such as power telephony and battery failures These are configured using PC Connect Inactivity monitoring The home unit can monitor movement around the home and send an alarm call to the monitoring center if no movement is detected within a specific time period Inactivity monitoring has three different modes Mode 1 Simple generates an alarm if the user is inactive for a configurable 12 or 24 hour period continuous period Mode 2 Real Time generates an alarm if the user is inactive between a configurable start and end time tim
52. g a followed by 3 B clear the call by sending a followed by 6 or followed by FP If neither command A or B are sent then the unit will generate a time out warning after 5 minutes The timeout warning can be cancelled and the timer reset by sending any DTMF one during the warning period If the warning is not cancelled then the unit will disconnect and enter suspend mode 2 The 20 minute suspend mode The initial call is cleared and the unit goes back on hook but stays in a suspended call mode If an incoming call occurs in this period then the unit will auto answer after 1 ring in hands free mode The incoming call is cleared either by the resident clearing the call using cancel or by monitoring station using then F The call can be suspended again by the monitoring station by sending then 3 If the emergency help arrives then they will press the blue button This will generate a reset call to the monitoring station in Handsfree mode Event code 3 as per the Contact ID spec The unit will require the operator to clear the call down using then otherwise it ill time out after 5 minutes and clear down The help arrived reset call will be made to the same telephone number as the original call Up to 3 attempts will bemade on the reset call in case the monitoring station is busy 3 The 20 minute suspend period has elapsed If the monitoring station didn t call back and clear th
53. g alerts 1 Under mains failure condition home unit alerts monitoring center when the home unit battery reaches 1 3 of its capacity and therefore has approximately 13 hours remaining back up time This alert is in addition to the existing alerts provided during a mains failure situation Code JB 2 Battery terminal voltage too high or too low this alert is provided at any time when the battery voltage goes above or below set limits indicating a unit battery fault or failure Code J8 If mains failure alerts are received close to the System Battery Low and Battery or Unit Failure messages then it can be assumed that the message relates to the battery backup time remaining during a power failure Therefore this alerts the monitoring center that there is only 13 hours battery time remaining until the unit will shut down unless the mains power is restored Alerts received when no mains failure alerts have been received relate to a battery fault or failure Such alerts should be dealt with promptly by replacing the unit s back up battery These can be ordered from Tunstall using part number D3706005C This supports battery management procedures and in particular avoids the need to carry out the 6 monthly unit battery tests as previously recommended and will also raise alerts to any battery failures at the earliest opportunity 39 Intruder monitoring The home unit has the ability to provide a simple to use intruder alarm facility
54. gger Zone 2 LB 010 Fixedtrigger1 07 Low battery status sei DM Zoning Trigger AP 010 Fixedtrigger1 08 Busy 1 59 Zoning Trigger AP LB Fixed trigger 1 08 Busy Fo Zoning Trigger ALB 1 010 Fixedtrigger 06 Fault status alarm not active F1 Zoning Trigger AP Fail 010 Fixedtrigger1 06 Fault status alarm not active In service fault rectified AA MFT Event 1 Activation 010 Fixedtrigger1 00 Normal default MET Event 1 Activation LB AA MFT Event 2 Activation 010 Fixedtrigger1 00 Normaldefault MET Event 2 Activation LB AA MFT Event 3 Activation 010 Fixedtrigger1 00 Normaldefautt MFT Event 3 Activation LB AA MFT Event 4 Activation 010 Fixedtriggert_____ 00 Normaldefaut MET Event 4 Activation LB DN MFTAP og Fixedtriggert oe Busy 1 MFT AP LB 010 Fixedtrigger1 08 Busy F2 MFTAB og Fixedtriggert C 06 Fault status alarm not active F3 MFTAPFal 010 Fixedtrigger1 06 Fault status alarm not active In service fault rectified CU Keypad Event 1 Activation 010 Fixed trigger 1 00 Normaldefault CS Keypad Event 2 Activation og Fixed trigger 00 Normaldefault Keypad Event 2 Activation LB DK Keypad
55. gn mode Home unit must be in assign mode Home unit must be in assign mode Where xx is in seconds 23 6405 6600 6601 6602 6603 9000 9001 9002 9101 9108 9103 Disable intruder disarm method by arm disarm trigger Disable Radio Interference Monitor Enable local alerts visual and audible for Radio Interference Monitor Enable alarm call to monitoring center for Radio Interference Monitor Disable local audible alert for Radio Interference Monitor Home unit automatically switches between DTMF and STMF default status Home unit always uses DTMF Home unit always uses STMF Make all event calls silent and visual Make all event calls silent and non visual Restore all event calls to default states Disables both local alerts and alarm calls to monitoring center Alarm calls are not affected Local warnings are not affected Visual alerts persist only This should be used for GSM and Next Generation Networks Alarm button will flash Alarm button does not flash The following quick codes are only supported on the Vi 3011 3012 3013 3014 3020 650x 6550 6551 7XYY 7000 7010 7001 7002 7003 7004 7005 7006 7011 7012 7013 7014 7015 7016 Activate external relay for 2 seconds Activate external relay for all alarms when call selected and de activate when calls cleared Activate external relay on radio smoke alarm and de activate when cleared Disable external relay for all e
56. il the entry period expires to disarm the intruder system otherwise an intruder alarm will be generated NOTE The intruder function can be configured to meet the individual user s need using either the PC Connect programming tool or via the monitoring center This enables more complex settings to be configured including different arming methods optional entry exit tones how the unit reacts to intruder detection events event based configuration zoning etc Event configuration This feature enables the home unit to react to each event in a different way and allows these events to be configured via PC Connect and PNC non telecare sensor events only based on whether they should raise an alarm call act as an intruder inactivity system input provide visual audible reassurance enable the microphone speaker operate the relay output plus much more The events are split into the following categories Buttons Virtual sensors Faults Telephony Misc 40 Hardwired input The hardwired input is located on the underside of the unit with a green 2 wire sprung terminal block Inputs can be normally open or normally closed volts free contacts To set an input you will need to configure the unit accordingly either with the serial telephone Quick Codes below a PNC5 6 monitoring center or via PC Connect 45xx Set hardwire input to trigger type number Where xx trigger type code see table 3 46xy Set hardwired input sensor x 0
57. ings can be stored in the keypad s memory for subsequent programming to other home units This function must be used with care Specific settings such as unit ID radio trigger assignments configurations personal recipient auto answer numbers etc must be individually configured after any template is applied Only settings able to be configured by service providers and which have been changed from their default values maximum 40 parameters are stored overwritten though radio peripheral and unit identities are unaffected A stored template should only be applied to home units of the same model and release level as the unit from which it was read otherwise a warning will be given and the process halted Always test a configuration template before use Save a template into the keypads memory from the home unit Press Y e followed by the destination template location the settings are Vis to be DOLO 7 stored in key Which must be held for 3 seconds then followed by the LB Write Template from the keypad to the home unit Press the cove key followed by the source template a ONO key which must be held for 3 seconds then followed by the V P O key List Stored Templates It is possible to list the stored a and their associated software version Bat v j to display the information Press the cove key followed by V Delete Template from S To delete a template press L I which must be held for 3 sec
58. it a signal to the Response Center because there is no dial tone Important safety notice seize line wiring information If you have more than one telephone in your home sharing the same telephone number line as the Home Console Unit and one of those phone extensions is in use or off the hook the system will not operate without the installation of an RJ31x seize line telephone jack Installation with RJ31x CA38A in Canada The Vi unit must be able to seize the telephone line and place a call in an emergency situation It must be able to do this even if other equipment telephone answering system computer modem etc already has the telephone line in use To do so the Vi must be connected to a properly installed RJ31x jack that is electrically in series with and ahead of all other equipment attached to the same telephone line Contact your telephone service carrier to arrange for the installation of this phone jack The system is to be wired in accordance with the following diagram A separate line cord part number XD3605044 is required to connect to an RJ31x jack Network Service Customer Premises Equipment and Wiring Providers e m Facilities p cak A Computer deli sa Alarm Dialing Unused Equipment Mrd Telephone li Line EH Ce Telephone Network l BE H SS G Unused i Telephone Fax Machine RJ 11 Jack Answering System A Telephone IMPORTANT In order to function the home unit mus
59. itting the Table Stand D5702904 This allows the buttons and speaker to be angled towards the user This also covers the where cables connect to the unit this can help when the cables may get unplugged 10 Fitting the wall bracket D5702902 The Tunstall Vi can be wall mounted using the optional bracket this conceals the cables where they connect to the unit Using the home unit Making an alarm call Press the red button on the personal radio trigger or the red alarm button on the home unit The home unit will announce Do not worry your alarm telephone is dialling for assistance The call will be answered by an operator at the monitoring center or personal recipient Tell the operator or personal recipient why you have generated the alarm call and they will arrange for assistance Cancelling an alarm call Wait 5 seconds after the alarm button is pressed and press the green cancel button This in built delay prevents false cancellation of an alarm call Alarm calls made from a personal radio trigger can be cancelled immediately by pressing the green cancel button Answering calls remotely via the personal trigger Personal radio triggers can be used to answer incoming telephone calls remotely by pressing its red button while the home unit or connected telephone is ringing When pressed the home unit will answer the call and you can speak to and hear the caller hands free via the home unit To re
60. l Detector fall Fall Detector fall LB Fall Detector AP Fall Detector AP LB Fall Detector AP Fail ANDERING PROPERTY EXIT SENSOR PES Door Left Open PES Door Left Open LB PES Client Wandered PES Client Wandered LB BOGUS CALLER BUTTON Bogus Caller activation Bogus Caller activation LB Bogus Caller AP Bogus Caller AP LB Bogus Caller AP Fail BUTTONS ON VI UNIT Red Button ancel Button way Button Intruder Alarm Inactivity Alarm Periodic Call Medical Reminder No Ack lt 603 gt lt 603 gt lt 384 gt lt gt lt 381 gt lt 16 gt lt 16 gt lt 384 gt lt gt lt 168 gt lt 168 gt lt 384 gt lt gt lt 169 gt lt 169 gt lt 384 gt lt gt lt 1 0 gt lt 170 gt lt 384 gt lt gt 603 lt 603 gt lt 384 gt lt gt lt 381 gt lt 101 gt lt 101 gt lt 384 gt lt gt lt 101 gt lt 101 gt lt 384 gt lt gt lt 603 gt lt 603 gt lt 384 gt lt gt lt 381 gt lt 1 1 gt lt 1 1 gt lt 384 gt lt gt lt 1 2 gt lt 1 2 gt lt 384 gt lt gt lt 603 gt lt 603 gt lt 384 gt lt gt lt 381 gt lt 140 gt lt 140 gt lt 384 gt lt gt lt 603 gt lt 603 gt lt 384 gt lt gt lt 381 gt lt 100 gt lt 406 gt lt 140 gt MISCELANEOUS ALARM and INFORMATION TYPES lt 130 gt lt 102 gt lt 602 gt lt 641 gt TT21 TT21 010 TT21 TT21 TT21 TT21 TT21 TT21 TT21 TT21 TT21 TT21 011 TT21 TT21 TT21 TT21 TT21 TT21 013 TT21 T
61. l list of which features each Tunstall Vi home unit can support please see the Features at a glance section Icon Feature Telephone Numbers amp IDs Inactivity Temp Call Sequences Intruder Away CAS Radio Triggers amp Events Periodic Calls amp AP Auto Presence Hardwired Input PC Connect 1 40 or above Full Full Full Full Full Full Full PNC5 6 Full Basic keypad user option codes or Manual Entry Full Basic quick codes or Manual Entry Basic add delete Full Full Series Telephone Basic keypad codes Basic keypad user option codes None Basic quick codes Basic keypad codes None Basic quick codes Installer Keypad Basic keypad codes Basic keypad user option codes None None Basic Basic None 17 ADLife Event Configuration Manual Entry amp Quick Code Fault Monitoring Reminders Critical Visits Keyless Entry Auto Answer Time amp Date Speech Configuration Output Configuration Virtual Sensors kkk ADLife Configuration Line Ringing Configuration Time Windows Full event based configuration Yes Full Fully configure excluding recording Full Full Full Full Full Full Full Full Full Full Non telecare sensor alarms events only Yes Mains and telephone line failure only None done via IVR Manual Entry
62. l the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the 70 installation of this equipment home base does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer Alarm dialing equipment must be able to seize the telephone line and place a call in an emergency situation It must be able to do this even if other equipment telephone answering system computer modem etc already has the telephone line in use To do so alarm dialing equipment must be connected to a properly installed RJ31X jack that is electrically in series with and ahead of all other equipment attached to the same telephone line Proper installation is depicted in the following figure If you have any questions concerning these instructions you should consult your telephone company or a qualified installer about installing the RJ31X jack and alarm dialing equipment for you Customer Premises Equipment and Wiring Point Answering System Providers mS E Facilities du kp A eg Alarm Dialing Unused Equipment RJ 11 Jack Ll LJ Telephone JE Line Ce Telephone 5 l
63. larm receiver the first valid code will be used The actual number of digits sent to the alarm receiver depends upon the type of monitoring center being used Please contact your monitoring center for more information To erase one unit ID number press 1 KIO To erase all unit ID numbers press Pendants and telecare sensors To erase one pendant sensor press then activate the pendant sensor To erase all pendants sensors press 32 Turning features on and off The Tunstall Vi units have a wide range of other features that can be turned simply on or off When these features are turned on they automatically use the default settings listed on the next page The Xs below relate to the feature number in the feature list see following page Some features can also be configured in the required way for more information see the section Features explained and configuring settings on page 23 To turn a feature ON press P 9 x x x E To turn a feature OFF press P 9 x x x E To turn a feature ON and assign a value press xxx value NOTE Where values are required please refer to the notes column in the features list for further instructions 33 Features Feature number XXX 1 195 200 201 203 204 206 210 211 0 list Default value Pauses amp dialing method 2 sec pause DTMF Dog Prefix number Suffix number Ss Every 24 hours at SG SE Evon 2a hous at BEE
64. lt as a background call therefore is logged in the database and not presented to an operator Providing a radio interference monitor delivers additional protection to the user should their home unit be subjected to unusual radio interference It also provides reassurance to the user and service provider that the unit will continue to monitor its local environment and will generate warning messages should an issue arise What should be done if a warning is received It must first be emphasised that the radio interference monitor is checking for unusually high and continuous levels of interference As a result the number of warnings generated is likely to be very small In the unlikely event that radio blocking is detected the following process should be followed note this is based on default settings which may be changed by service providers 1 After a Radio Blocking alert is received by the monitoring center background call as default an operator should contact the user and ask them the following questions to help understand the home environment e Have you obtained a new piece of electrical equipment recently Is this equipment close to the home unit Has any existing equipment been re located closer to the home unit e Check that the home unit is not close to any electrical devices such as computers television fan mobile phone o If so turn off or move the equipment away from the home unit and check if this stops the warning
65. mbers Personal recipient numbers are programmed by pressing To add 1 3 Tel No max 16 digits NOTE If you need to enter a pause in the telephone number E G dialling 9 for an outside line use the GO koy followed by the remaining digits Deleting alarm numbers Alarm numbers can be deleted either one at a time or all at once using the following sequences To erase one monitoring center alarm number press OO 1 C P To erase all monitoring center alarm numbers press OOO To erase one personal recipient alarm number press OORO To erase all personal recipient alarm numbers press OGO 29 Pauses and dialing method Pauses can be inserted before alarm numbers or where a prefix is used between the prefix and the alarm number The length of the pause and the dialing method DTMF or pulse can be set by pressing JEJO 1 OC xv X is the dialling method 0 DTMF or 1 Pulse and Y is the length of pause in seconds 1 to 9 Prefix numbers A prefix number can be inserted before all dialed numbers from the keypad e g dialing 9 when using a PBX This can be achieved by pressing Enable O 1 AO prefix max 8 digits Disable AHO EZ 30 Call sequences As it is not possible to program call sequences using the keypad default call sequences are used which depend on the mixture of monitoring center personal recipient and information numbers programmed into the Tunstall Vi The default call se
66. me telephone number as the original call Up to 3 attempts will be made on the reset call in case the monitoring station is busy 3 The 20 minute suspend period has elapsed If the monitoring station didn t call back and clear the call and no emergency help arrived to press the Blue button then a new alarm call will be generated Event code 6 as per Contact ID spec The unit will make up to 7 re attempts in this way 66 List of Contact ID Call codes for Tunstall Vi Ademco code s Event Mean Ademco Zone PENDANTS Personal Trigger activation Personal Trigger activation LB Personal Trigger AP Personal Trigger AP LB Personal Trigger AP Fail TEMPERATURE EXTREMES SENSOR TES High Temp TES High Temp LB TES Fault TES Fault LB TES Low Temp TES Low Temp LB TES Temp Rise TES Temp Rise LB TES AP TES AP LB TES AP Fail FLOOD DETECTOR Flood Detector activation Flood Detector activation LB Flood Detector AP Flood Detector AP LB Flood Detector AP Fail SMOKE DETECTOR omoke Detector activation omoke Detector activation LB omoke Detector AP omoke Detector AP LB omoke Detector AP Fail PULLCORD Pullcord activation Pullcord activation LB Pullcord AP Pullcord AP LB Pullcord AP Fail ENURESIS SENSOR Enuresis Sensor activation Enuresis Sensor activation LB 101 lt 101 gt lt 384 gt lt 603 gt lt 603 gt lt 384 gt lt 381 gt lt 158 gt lt 158 gt lt 384 gt
67. monitoring and arm the intruder alarm if it is enabled e Service Key the Away button act as a fast dial button and call a designated telephone number when pressed e Check in Out Button Setting the Away button to a Check in Check Out Button will raise a carer arrived event on the initial press and a carer departed event on the subsequent press Radio triggers The Tunstall Vi supports up to 35 telecare sensors radio triggers Using PC Connect the radio triggers can be set up with the correct trigger type location code and the usage of the trigger e g whether it is used as part of a virtual sensor Periodic calls The home unit allows a periodic call event to be generated either at a configurable period or at a fixed time In the configurable period case the period between events can range from seconds through to days In the fixed time case the period between events is a configurable number of days When the unit is configured to generate periodic call events at a configurable period an initial offset time can be specified which must elapse before the first periodic call event is generated This feature allows a unit that is configured during the day to generate periodic call events at a more appropriate time i e during the night NOTE Periodic calls must be set with a period of 24 hours or more when operating with a Tunstall PNC monitoring center 38 Backup battery monitoring The unit battery low feature provides the followin
68. nal Recipient PR destination To change the destination from CC to PR or normal telephone POTS see the next section Control center numbers Control center numbers are programmed by pressing AE er mn Sets telephone number 1 To set tel number 2 replace 00 with 01 To set tel number 7 replace 00 with 39 To set tel number 3 replace 00 with 07 To set tel number 8 replace 00 with 40 To set tel number 4 replace 00 with 08 To set tel number 9 replace 00 with 41 To set tel number 5 replace 00 with 09 To set tel number 10 replace 00 with 42 To set tel number 6 replace 00 with 10 NOTE A pause can be entered when programming alarm numbers by pressing 2 as part of the telephone number Changing telephone number destination to PR or POTS To program an existing telephone number to a PR or POTS destination press 4 J 8 XY Where X represents the telephone number position 1 9 with O 10 Where Y represents the destination type CC 0 PR 1 and POTS 2 NOTE It is important to set the correct destination type otherwise the recipient of the alarm call will not be able to deal with it correctly A CC call expects a particular handshake from the control center a PR call requires a recipient with a touch tone telephone and a POTS call is a normal telephone call i e fast dial button 21 Unit ID numbers The home unit sends a unit ID number to the monitoring center when an alarm is sent The number identifies which home u
69. nction Vi Time Windows Inhibit Selected Alarms Time Window 1 Time Window 2 Start hh mm mm Start hh mm 00 00 End hhimm 220 3 sm CS Block event alarms outside window Action Window not used Select Event Event Inhibited TES low temp AE EVENTS ARE ONLY ENABLED CURING THE TIME WINDOW Times when voice announcer messages are played Voice announcer messages are spoken prompts triggered by an event e g a user opening the front door and a message been played reminding them to lock the door if they leave the property When messages are played can be controlled by the Time when Voice Announcer messages are Played window shown below Times when Voice Announcer messages are played Ww 24 Hours Start hh mm 00 00 End hh mm 00 00 MESSAGES ARE ENABLED DURING TIME WINDOW Help OF Cancel 50 Critical visits US only Critical visit monitoring allows scheduled carer visits to users to be monitored and enables alarms to be raised if the schedule is not met The home unit allows up to six daily carer visits to be monitored Each carer visit is defined by a visit time and a time window centered on the visit time which is an acceptable time window for the visit to occur The default time window is 60 minutes i e the visit should occur between 30 minutes before and 30 minutes after the set visit time During the time window the home unit must receive a transmission from a carer trigger part
70. nd Background Background Background Background Background Background Background Background specification as Loss of Supervision RF followed by a code in the zone field that identifies the sensor type NOT THE LOCATION e Last Ademco event code in a message indicates the call type i e lt 606 gt is Listen in to Follow e For calls transmitted in Background call mode the Vi will reset after transferring the data and receiving an acknowledge 69 e For calls transmitted using Call Back mode the Vi will drop the line and wait for a call back after transferring the data and receiving an acknowledge FCC Notices Federal Communications Commission FCC notices This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the exterior of the cabinet of this equipment is a label that contains among other information a product identifier in the format US G2XAL03B57004 If requested this number must be provided to the telephone company e ACTA Registration Number US G2XAL03B57004 e Ringer Equivalence Number REN 0 3 e Facility Interface Code FIC 02LS2 e Service Order Code SOC 9 0F e USOC Jack Type RJ11C Universal Service order Code USOC RJ11C A FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant
71. nd hold down the green cancel button until it bleeps approx 5 seconds The home unit announces Programming mode and the red alarm button flashes slowly Step 2 Press and hold down the green cancel button again until it bleeps approx 3 seconds Release the cancel button the home unit announces Registration Mode and the red alarm button flashes rapidly Step 3 Activate the sensor trigger the home unit will announce the trigger type to confirm registration Step 4 Press and release the green cancel button The home unit will bleep programming mode exited Step 5 Test the sensor trigger by activating it and ensuring it raises an alarm call If you would like to know which telecare sensors are currently available please contact your supplier NOTE Whilst in Step 3 the following quick codes can be entered via the series telephone handset to configure telecare sensors related to the intruder setup 6003 Set last assigned trigger as a Zone 1 armer 6004 oet last assigned trigger to be a Bogus Caller 6005 Set last assigned trigger to be a Zone 1 and Zone 2 armer 6006 6006 Set last assigned trigger to be Zone 1 and Zone 2 arm disarmer 6008 Set last assigned trigger to start entry exit tones on activation 6009 Set last assigned trigger to not start entry exit tones on activation Using the below quick code the last assigned trigger can be given a location Set the last registered trigger f
72. ne Disconnect e du a 2 Xl E Xl E x E x E xl E Warning Mains Fail dits vi RI kel D vd ID Le LX Lei BO wl DI lw LX Lei LX kel LEX lw I Ud LX Lei Warning 65 64 61 60 25 24 21 20 75 74 71 70 35 34 31 30 45 44 41 40 05 04 01 00 24 Quick Codes The Tunstall Vit home unit has a number of quick codes that can be entered via the installer keypad into a series telephone when the home unit is in programming mode or remotely via PNC4 v2 5 1 and PNC5 6 2040 2050 2051 2060 3000 31xx 3100 32XX 3300 4zxx 45xx 46xy 47xx 48xy 51xx 6001 6002 6003 6004 6005 6006 6008 6009 61xx 6413 6403 6414 6404 6413 6415 6403 Reset to default but retain radio triggers Reset to factory defaults Reset unit Delete ALL radio triggers Delete the next radio trigger transmitted Enables periodic calls 30 day with offset of xx hours Disables periodic calls Configure pendant test reminder function Demonstrates the pendant test reminder function Set the last registered trigger for zone and location Set hardwire input to trigger type number Set hardwired input sensor Set hardwired input location Set destination Enable inactivity monitoring for a period of 12 or 24 hrs Enable intruder Disable intruder Set last assigned trigger as a Zone 1 armer Set last assigned trigger to be a Bogus Caller Set last assigned trigger to be a Zone 1 and Zone 2 armer Set last assigned trigger
73. neral Alam Lon Fixedtrigger1 00 Normaldefaut Kd Away State entry 057 System status 00 Normaldefalt KE Home State entry 057 System status 00 Normaldefault Ke Call Raised 057 System status 00 Normaldefault KE Call Selected 057 System status 00 Normaldefault Kf CallCleared ss Lost System status 00 Normaldefault KG Speech Module Selected 057 System status 00 Normaldefault Kg System onsite 057 System status 00 Normaldefalt KH System offsite Lost System status 00 Normaldefault ____ Eh Dialling complete Loi System status 00 Normaldefault KI Protocol complete ost System status 00 Normaldefault Ki TT New Acceptor Code 0 D 057 System status 00 Normaldefault KJ TT New Acceptor Code 3 D G 057 System status 00 Normal default Kj TT New Acceptor Code 6 D 057 System status 00 Normaldefault KL TT New Acceptor Code A D 057 System status 00 Normaldefautt KI TT New Acceptor Code B D 057 System status 00 Normaldefault D gt Mr TF Pr Mr or A EM TT New Acceptor Code C D ___ 057 System status 00 Normaldefault km TTNewAcceptorCode D D 057 System status 00 Normal default TT New Acceptor Code
74. nit is sending the alarm Unit ID number 1 must be programmed into the home unit in order for an alarm to be sent The unit ID number may be the same for all monitoring centers and personal recipients If required the home unit can be configured to send a different unit ID to each telephone number it is programmed to call Adding Changing a unit ID Unit IDs can be programmed into the home unit by pressing e Cs JC JC donem emm 7 Sets Unit ID 1 To set Unit ID 2 replace 02 with 12 To set Unit ID 7 replace 02 with 17 To set Unit ID 3 replace 02 with 13 To set Unit ID 8 replace 02 with 18 To set Unit ID 4 replace 02 with 14 To set Unit ID 9 replace 02 with 19 To set Unit ID 5 replace 02 with 15 To set Unit ID 10 replace 02 with 20 To set Unit ID 6 replace 02 with 16 Deleting a unit ID To delete a unit ID press GA CENEJE Deletes Unit ID 1 Replace 02 with the numbers identified above to delete the appropriate Unit ID number NOTE If no unit ID is linked to a telephone number the first valid code will be used The actual number of digits sent to the alarm receiver depends upon the type of monitoring center being used Please contact your monitoring center for more information 22 Selecting DTMF or STMF Traditionally all home units have used Dual Tone Multi Frequency tones to communicate with monitoring centers As a result of network changes these can on occasion be corrupted therefore a new signalling method Sequential Tone
75. o If close by equipment is identified as causing the problem then remove it to a safe distance e Reassure the user that should the pendant not be operable the red button on the home unit will always remain available for use The operator should also check the calls history for the user to ascertain if the interference is a one off or constantly repeating Presuming no obvious cause can be found the user should be asked to place a test call using their pendant from various points in their home If the warning persists and the above process has been followed a technical representative should visit the user s home to investigate the issue further 48 Voice announcer function Recordable speech messages can be played when a certain radio device or event is triggered on the unit These use reminder slots 1 3 which are recorded via the series telephone Voice announcer function only works for telecare sensors and events when they are configured not to raise an alarm call The time when messages can be played can also be controlled using the times when voice announcer messages are played by clicking on the Time windows icon in PC Connect To configure which event or trigger causes the message to be played use the event configuration or radio trigger amp events sections within PC Connect To record a voice announcer message Firstly enter programming mode on the Tunstall Vi by holding the cancel button down until it beeps then p
76. onds then press the key 37 Features explained Telephone numbers amp IDs Up to 10 telephone numbers can be entered in the boxes The destination type has to be changed to the correct type for each telephone number There are three different destination types e Control center this should be used for all telephone numbers used for control center call handling e Personal recipient this should be used for sending an alarm call to a normal house phone or mobile phone e POTS this is used when setting up a fast dial button on the home unit e g the Customer Care used a fast dial button The home unit sends a unit ID number to the control center when an alarm is sent The number identifies which home unit is sending the alarm The specific unit ID field enables you to enter a different unit ID for each telephone number Call sequences The call sequence consists of up to 10 telephone numbers that the home unit can be set to dial in any order with multiple attempts to each alarm number The home unit will ring each number in the order set up via PC Connect or PNC If the home unit reaches the end of a call sequence without the alarm being answered it will start again at the beginning of the sequence There are a total of 10 call sequences Yellow Customer Care Away button options The away button can be set to provide different actions when pressed these include e Standard Home Away the Away button will suspend inactivity
77. ontact ID Mode Call Handling Functionality listen in mode 65 Contact ID Mode Call Handling Functionality Call Back mode 66 List of Contact ID Call codes for Tunstall Vi eeee Leere ec ceeeeee rene 67 eed Le lei 70 Teennical Dekoren cuc vaso utc ven ee EE 72 uulgenmnidciee E S w 72 SIAN GANS 22 72 Installation Guide What s in the box When the box is opened for the first time please ensure it includes all of the following Home Console Unit Help Activator iVi or Amie intelligent pendant Help Activator Wearing options iVi Amie Neck cord Neck cord JA Clothing clip Belt clip Belt clip Your supplier will provide the iVi with your preferred wearing option please read the Wrist strap separate iVi user guide before use Telephone Line and Power Cords 8 Telephone cord 10 foot cable 10 foot cable Guide e Connection Guide and User Manual If any of the above items are missing please contact your service provider The Home Console Unit Front view System Controls Customer Care Button Yellow Reset Button Green Status Light Green Red HELP Button Red Microphone Speaker Back view Internal Rechargeable Back Up Battery Compartment Cover Do Not Open Rubber
78. or zone and location Must be done before exiting program mode where z 0 for zone 1 and 1 for zone 2 xx TT21 location code see table 1 Range Test The home unit has a range test feature that enables you to test the range of personal triggers without raising an alarm call This is done by putting the home unit into programming mode press and hold down the green cancel button until it bleeps When in programming mode press the required personal trigger if it is within range the home unit will bleep and announce the trigger or telecare sensor type 15 Cleaning the home unit Dust the home unit with a soft cloth which can be moistened with a gentle detergent if required Ensure that no moisture goes through the speaker grill Removing the speaker cover It is possible to remove replace the speaker cover if it becomes damaged or the speaker holes become clogged with dirt Using your fingers loosen the speaker cover by working around each edge of the cover Take care not to damage the speaker cover Removal of the speaker cover should only be carried out by a trained installer and the cover should be replaced soon afterwards to avoid any damage to the speaker Speaker Cover NOTE Do not touch the speaker when the speaker cover has been removed Maintenance The unit contains no user serviceable parts The Tunstall Vi home unit battery should be replaced immediately upon receipt of a battery failure alarm or afte
79. pby 67 6 Incontinenceevent 17 6 Bed chair absent 68 8 Incontinence auto low bat poe Bed chair other 69 6 Bath high temp 19 8 Bed chairautolowbat 70 6 Bath low temp 20 Bedroom not specified 71 Garaget ESE TO Master bedroom 72 Gaage2 C oOo Second bedroom 73 Front garden 23 o Other bedroom rap Back garden 4 po Other bedroom 75 6 Epilepsy 25 6 ROM 1 event 1 76 6 Epilepsyspare 26 6 ROM 1 event 2 77 8 Epilepsy auto low bat pem K ROM 1 event 3 78 8 Careramved 28 6 ROM 1 event 4 79 6 Carernotarived 29 8 ROMfautolowbat_ 80 8 Bath auto low bat 30 Bathroom WC not specified 81 6 Dosemissed SI Main bathroom EN 6 Med dispenser fault 32 Second bathroom 83 8 Med dispenser auto low bat es 1 Downstairs WC 84 6 CO end of life 34 Outside WC L 85 6 CO fault ke 6 ROM 2 event 1 86 3 Temprise 99 4 6 ROM 2 event 2 87 6 Lowiemp 38 6 ROM2evnt 8 3 Hight temp 39 8 ROM2autolowbat 90 8 Temp sensor auto low bat 40 TI Kithhennotspc 9 8 Fall detector auto low bat 41 Mainkitchenarea 92 2or5 Fall detector button press 42 Secondkichenarea 93 2or5 Falldetectorfall 43 TI OCtherkitchenarea 94 60r8 Flooddet
80. perator to call back When the Vi receives ringing it will automatically answer and allow two way voice In listen in mode an operator handling a call can reset the call into a suspended state which either requires a responder to visit the dwelling and press the green cancel key or a subsequent command from the operator at the monitoring center to remotely reset the call completely This is described in the flow diagram on the following page Some guidelines The Contact ID call handling presents a few issues that need to be considered The initial alarm call will follow the call sequence as programmed into the unit It is important that when a help arrived reset call is made that it is made to the same telephone number that the original alarm went If during the suspend period a new alarm is raised and it is accepted by an Contact ID monitoring station then the previous alarm that was being suspended will no longer be serviced i e the first help arrived call will be lost and a new alarm will take precedence This functionality is incorporated with the view that the new alarm call is more important than the help arrived reset call 63 Contact ID call codes Contact ID protocol allows for the transmission of 4 digit account number 2 digit message type 1 digit event qualifier 3 digit event code 2 digit partition number 3 digit zone number The Account number corresponds to the Vi s ID number The message typ
81. quences are as follows Only monitoring center numbers programmed When an alarm is raised the Tunstall Vi firstly calls alarm number 1 twice and thereafter calls alarm numbers 2 3 and 4 once each If there is no answer from any of the four numbers the Tunstall Vi calls alarm number 1 again but this time four times and then calls the next alarm number etc until the alarm is received The maximum number of call attempts is 10 therefore the call sequence used is as follows e Only personal recipient numbers 1 3 programmed The following call sequence is used a Both monitoring center and personal recipient numbers 1 3 programmed The following call sequence is used s 3 Unit ID number The Tunstall Vi sends a unit ID number to the alarm receiver when an alarm is sent The number identifies which Vi Vi is sending the alarm Unit ID number 1 must be programmed into the Tunstall Vi in order for an alarm to be sent The unit ID number may be the same for all monitoring centers and personal recipients Using the keypad the Tunstall Vi can be programmed with up to 4 unit IDs 10 ID numbers can be programmed using the other programming methods e g ID 1 can be used for local alarms to a recipient in a facility and ID 2 can be used for calls to a monitoring center The unit ID can be programmed into the Tunstall Vi by pressing oo ME Unit ID max 12 digits NOTE If no unit ID is linked to an a
82. r 5 years In order to replace the battery firstly disconnect the telephone line from the home unit and then unplug the mains power adaptor Then remove the battery cover and replace the battery Once replaced reconnect the power and telephone line If features requiring the date and time are being used please check the date and time programmed into the unit For any maintenance or issues please contact your service provider 16 Programming guide Programming of the home unit and its functions can be achieved using four different methods e PC Connect programming tool full programming can be achieved using a TAPIT programming tool linked to the home unit and a laptop running PC Connect software Full help files are provided within the software e PNC software this method allows in depth remote programming at the monitoring center using custom designed screens within the PNC software depending upon the software version or via manual entry of parameters e Series telephone basic user programming can be achieved by using the keypad of a phone connected to the serial telephone socket of the home unit This includes quick codes and manual entry of parameters Instructions are included within this programming guide e Installer keypad a dedicated device with a screen that is connected to the home unit The following table provides an overview of which features can be configured using the above programming tools For a ful
83. ra red PIR BN Fall Detector Button 019 Personal Trigger1 00 Normal default BO Fall Detector Fall 021 Falltrigger1 00 Normaldefaut Bo Fall Detector Fall LB 021 Falltrigger1 07 Low battery statusset LK Fall Detector NotWorn 021 Falltrigger1 00 Normaldefaut LL Fall Detector Activation Cancelled 021 Falltriggert 00 Normal default Fall Detector Activation Cancelled BP Fall Detector AP 021 Falltriggert 08 Busy y O Bp Fall Detector AP LB 021 Falltriggert 08 Busy y O C2 Fall Detector ALB 021 Falltrigger1 06 Fault status alarm not active C3 Fall Detector AP Fail 021 Fall trigger1 06 Fault status alarm not active BP Fall Detector AP Restore 021 Fall trigger1 04 Inservice fault rectified 57 BO Carer Trigger activation 091 Servicecal 00 Normal default Bq Carer Trigger activation LB 091 Servicecal 107 Low battery statusset BR Carer TriggerAP 091 Servicecal 08 Busy Br Carer Trigger AP LB 091 Servicecal 08 Busy O C4 Carer Trigger ALB 091 Servicecal 06 Fault status alarm not active CR Carer Trigger AP Fail 091 Servicecal 06 Fault status alarm not active BR Carer Trigger AP Restore 091 Servicecal 04 In service f
84. ress the following on the connected telephone keypad o o 1 3 Then record the message via the handset Press to end the recording Note 1 3 represents the message slot number If a message is already recorded under the number entered this key sequence will replay the message To re record a message the existing number must be deleted first Ensure the deleted message is not being used for any other reminder purposes To delete a voice announcer message press Lei Jie Note 1 3 represents the message slot number Ensure the deleted message is not being used B any other reminder purposes 49 Alarm control by time This feature allows specific events to be inhibited by the Tunstall Vi outside of a specific time period This is only relevant to a small number of events for example when monitoring room temperatures you may wish to ignore temperatures below the threshold during the night when the resident is likely to be in bed The feature can be setup using PC Connect using the Time Window section It is possible to set the start time and end times when the alarms will be enabled Outside of these times the particular alarm event will be inhibited depending upon the action selected e Block event alarms outside window The unit will not dial the monitoring center but the unit will still activate the relay or X10 output if configured e Discard complete event outside window The alarm and any output action will not fu
85. t Lb Incoming call answered 057 System status 00 Normaldefautt LC Incoming call cleared 057 System status 00 Normaldefautt Le Outgoing call started oi System status 00 Normaldefault LD Outgoing call finished 057 System status 00 Normal default Ld Poll Voice Server 057 System status 00 Normaldefautt LE IP Module Fail oe IP communication Link 00 Normaldefault Le IP Connectivity Fail 062 IP communication Link_ 06 Fault status alarm not active In service fault rectified 61 Lf PNC Contact 062 IP communication Link 00 Normaldefaut LG Unknown Trigger Alarm 010 Fixedtrigger1 00 Normaldefault Lo Roaming Alarm 010 Fixedtrigger 00 Normaldefalt LH LAN Fail Alarm 062 IP communication Link 00 Normaldefault Dh PBX Fail Alarm oe IP communication Link 00 Normaldefault H Test Alarm Red Button 010 Fixed trigger1 00 Normal default Test Alarm Pendant Fixed trigger 1 00 Normal default Test Alarm Not Confirmed Red LJ Button 010 Fixed trigger 1 Normal default Test Alarm Not Confirmed Lj Pendant 010 Fixed trigger 1 Normal default Radio Blocking 061 Radioreceiver 06 Faultstatus alarm not active 62 Table 5 Contact ID protocol compatibility References Digital Communication
86. t Door Contact AS Door Contact AT Pressure Mat At Pressure Mat activation LB Pressure Mat S CA AU Pressure Mat Ab 012 Pressure Mat 08 Busy Au Pressure Mat AP LB 012 PressureMat______08__ Busy B2 Pressure Mat ALB 012 Pressure Mat O6 Fault status alarm not active B3 Pressure Mat AP Fail 012 Pressure Mat 06 Fault status alarm not active AV Pullcordactivaion ut Fixed trigger2 00 Normaldefaut LAW PulcodAP ot Fixedtriggerz 08 Busy 1 1 0 O Aw Pullcord AP LB 011 Fixedtrigger2 08 Busy 1 O B4 Pullcord ALB ot Fixedtrigger2 06 Fault status alarm not active B5 PullcordAP Fail 011 Fixed trigger2 06 Fault status alarm not active AX Enuresis Sensor activation 036 Enuresis 00 Normal default AY Enuresis Sensor AP _ 036 Enuresis e Busy i O Ay Enuresis Sensor AP LB 036 Enuresis 08 Busy ________ O B6 Enuresis Sensor ALB 036 Enuresis 06 Fault status alarm not active B7 Enuresis Sensor AP Fail 036 Enuresis 06 Fault status alarm not active AZ Bed Chair Notin 037 Bed Occupancy 00 Normaldefault BA Bed CharNotup 037 Bed Occupancy 00 Normaldefaut Ba Bed Chair Not up LB 037 Bed O
87. t 3 010 Fixedtrigger1 00 Normaldefaut CG ROM 3Event 4 010 Fixedtrigger1 00 Normaldefaut CH ROMZE3AP 010 Fixedtrigger1 08 Busy O Ch ROM 3AP LB 010 Fixedtrigger1 08 Busy O DO ROM 3ALB 010 Fixedtrigger1 06 Fault status alarm not active D1 ROMA3APFal 010 Fixedtriggeri 06 Fault status alarm not active CI ROM 4Event 1 010 Fixedtrigger1 00 Normaldefaut ______ CJ ROM 4Event 2 010 Fixedtrigger1 00 Normaldefaut CK ROM 4Event 3 010 Fixedtriggeri 00 Normaldefaut CL ROM 4Eventid 010 Fixedtrigger1 00 Normaldefaut CM ROM 4AP_ 010 Fixedtrigger1 08 Busy Cm ROM 4AP LB 010 Fixedtriggeri 08 Busy O D2 ROM 4ALB 00 Fixedtrigger1 06 Fault status alarm not active D3 ROM 4APFail 010 Fixedtriggeri 06 Fault status alarm not active CN Natural Gas Detector activation 027 Natural Gas 00 Normaldefaut Natural Gas Detector activation CO Natural Gas Detector AP 027 Natural Gas 08 Busy O O Co Natural Gas Detector AP LB 027 Natural Gas 08 Busy O D4 Natural Gas Detector ALB 027 Natural Gas 06 Fault status alarm not active D5 Natural Gas Detector AP Fall 027 Natural Gas 06 Fault status alarm not a
88. t be programmed correctly to a monitoring center or personal recipient please see programming section How to install Step 1 Connecting the power and telephone line cords Step A Plug the supplied telephone cord into the jack on the rear of Home Console Unit labeled LINE d 1 Disconnect your existing telephone line from the geg telephone jack and insert the one supplied with the eS eee system into the telephone wall jack Step B Plug the telephone into the jack on the Pi rej oa Home Console Unit labeled 75 If you have an Ses ks Sg d answering machine plug the answering machine into L Sean SO the rear of the console first and then plug the telephone into the answering machine Step C Plug the DC power adaptor into the jack on the Home Console labeled DC and then connect a power outlet that is always on not controlled by a wall switch or timer Step D Stand the antenna upright NOTE Only use with the power adaptor supplied with the home unit part number XD5206005 Step 2 Testing Commissioning Ensure the home unit is programmed to the correct telephone numbers see page 15 16 then press the red alarm button on the home unit and ensure it raises a call through to the monitoring center personal recipient Also remember to test the personal radio trigger by pressing its red button and ensuring a call is raised The personal radio trigger test should be done at v
89. the yellow Customer Care away button unit announces Home and the yellow LED will turn off a De activate away mode press the yellow Customer Care away button unit announces Away and the yellow LED will turn on The home unit s clock must be set to operate Inactivity monitoring 42 Personal recipient messages Dealing with personal recipient calls from a touch tone telephone Alarm calls can be sent to personal recipients when a personal recipient receives an alarm call they will hear a spoken message This is an alarm call from followed by either the Unit ID or a recorded message e g Mrs Smith see next section The recipient can then handle the call using their keypad as follows Function Button Notes AcceptCal BO Clear Call Call must be accepted first Volume up Only required if mode is changed from Hands free Listen bi Voice Switched HVS to tone switched by pressing 7 followed by Recordable personal recipient messages A personal recipient message can be recorded on the Tunstall Vi home unit to replace the ID message that a personal recipient would normally hear when they receive an alarm call To record the message Firstly enter programming mode on the Tunstall Vi by holding the cancel button down until it beeps then press the following on the connected telephone keypad ol ol ol Then record the message press to end the recording If using the keypad press cancel
90. to stop recording Note if a message is already recorded this key sequence will replay the message If this is the case the message must be deleted before a new message can be recorded To delete the message press AER Speech configuration This feature configures how the speech prompts programmed into the home unit are used during alarms local warnings and programming Please see the help files within PC Connect for more details 43 Reminder functionality The Tunstall Vi home unit allows up to 6 voice reminder messages to be recorded onto the unit and then played back at a given time on a Once Only Daily Weekly or Monthly A maximum recording time of 60 seconds is available across all 6 messages Messages can be recorded locally using a serial telephone keypad or remotely using an interactive voice response IVR system PC Connect software is required to program reminder messages recorded locally using a telephone keypad THE IVR system only supports the setup of messages that are to be played Daily or Once only All other calendar based reminder periods must be setup via PC Connect and the message recorded via the serial telephone Listening to a reminder message Reminders can be set to be played automatically and an alarm sent to the control center if the resident does not acknowledge it by pressing the cancel key Or the unit can be set to bleep and play the message Reminder until the user presses cancel
91. vents Announce date and time Disable Virtual PES for x minutes Purge ADLife data Test call for ADLife Virtual Bed chair Absence time period Record PR message Delete PR message Record reminder message 1 Record reminder message 2 Record reminder message 3 Record reminder message 4 Record reminder message 5 Record reminder message 6 Delete reminder message 1 Delete reminder message 2 Delete reminder message 3 Delete reminder message 4 Delete reminder message 5 Delete reminder message 6 All alarms Call Raised Call Selected Call Cleared Smoke Alarm Call Cleared Valid values of X are 1 and 2 for Virtual Bed Chair sensors 1 and 2 respectively Valid values of YY are 00 to 59 minutes Press on telephone keypad or cancel on Tunstall Vi to end recording As above As above As above As above As above 26 Installer Keypad 51900 10 Introduction The keypad is designed to enable a trained installer to configure a home unit prior to use It must not be left connected to an operational unit If unused for 5 minutes the keypad will enter a sleep condition and if left connected to a home unit warning tones will be sounded until it is disconnected Attachment points are provided to enable the keypad to be carried on a neck cord belt clip The slot on the rear of the Keypad can be used to hold an ID card or this quick reference card Connecting the Keypad Connect this end Connect this en
92. vert to handset mode just pick up the handset of the connected telephone Replacing the handset will transfer the call back to hands free mode To end a hands free call press the red button on the personal radio trigger again or press the cancel button Calls can also be answered in hands free mode at the home unit by pressing the cancel button 12 Status warnings Telephone line monitoring If the telephone line is faulty or becomes disconnected the home unit will announce WARNING the telephone line is disconnected after 1 minute and the green LED flashes This warning will be repeated every 30 seconds until the telephone line becomes available again 2 Z To silence the warning re connect the telephone line If the telephone line is connected and the warning continues press the green cancel button If the warning continues you should contact your telephone line supplier e g BT as the telephone line may be faulty Power failure monitoring If a power failure occurs the home unit will continue to work using its back up battery however as a warning the red LED will flash once every 4 seconds see section what the lights on the unit indicates The unit will also announce WARNING there is no mains power This warning is repeated every 5 minutes To silence the warning reconnect the power lead If the power failure lasts for more than 1 hour during the next hour the unit will automatically
93. which will alert the monitoring center or personal recipient on detection of an intruder When configured using the series telephone keypad the intruder monitoring function is simplified and uses a number of default settings These settings other than the entry exit times period can only be configured using the PC Connect programming tool or via the monitoring center By turning the function ON using the keypad Intruder monitoring will use the following settings e Arm method press the yellow Customer Care away button unit announces Away and entry exit tones will be heard for 30 seconds e Disarm method press yellow Customer Care away button followed by the personal radio trigger the unit will announce Home and the entry exit tones will stop To configure the intruder settings use the following quick codes 61xx Enable intruder and set entry exit tones E Enable intruder disarm method of AWAY and personal trigger Disable intruder disarm method of AWAY and personal DE trigger 6414 Enable intruder disarm methodbyPIN 6404 Disable intruder disarm methodbyPIN o 6415 Enable intruder disarm method by arm disarm trigger 6405 Disable intruder disarm method by arm disarm trigger If an intruder detection event is detected that is within the armed zone s and is from an entry exit sensor then the entry period will commence and entry tones will sound The user has unt

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