WELL T18 User Manual-V0.2
Contents
1. 24 A a a a a 25 erigi AA NN 25 O A mE 25 DIME vi teet ut dates RATE EOD TE eee II 26 Tone SONGS se esr teo reete ree Rehd a ai enaki v e ja ib oj la naje ledene tada 26 Mo 27 Ratt 27 Trouble SAI a 29 Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package Simply IP Phone 1 E EN 4 Da 6 7e Be Ya re MUTI BOLO Phone Stand Power Adapter e Handset amp Handset Cord Enterprise IP Phone Getting Started Ethernet Cable Quick Installation Guide amp Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller Assembling the Phone This section introduce how to assemble the phone with the components in the packing list e Attach the stand e Connect Handset Connect Network and Power 1 Attach the Stand as shown below 2 Enterprise IP Phone Getting Started 3 Connect Network and Power There are two ways for network and power source connections You can either connect the phone to the AC Power directly using the power adapter or to a PoE compliant switch or hu2. example 192 168 1 56 you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful If the input IP Address is not in conformity with the rules or without it will prompt Invalid setting please re enter after the tone to indicate that the configuration is failed Subnet Mask Pickup the handset and dial 81 after hearing the prompt Please enter the value after beeping please input the Subnet Mask For example 255 255 255 0 you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful If the input Subnet Mask is no in conformity with the rules or without it will prompt Invalid setting please re enter after the tone to indicate that the configuration is failed Enterprise IP Phone Getting Started Gateway Pickup the handset and dial 82 after hearing the prompt Please enter the value after beeping please input the gateway For example 192 168 1 0 you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful If the input gateway is no in conformity with the rules or without it will prompt Invalid setting please re enter after the tone to indicate that the confi
3. 3 You can not dial out the number from your IP phone unless it is removed from the forbidden List 14 Enterprise IP Phone Using the Basic Phone Functions Using the Basic Call Functions Making a call Call Devices 1 Pickup the handset and dial the number you want to call or 2 Press the RD button to dial out the last number you have called or 3 Press the DSS keys which have been set as speed dial button Then press the SEND button to dial out if necessary Answering a call Answering an incoming call 1 If you are not on another phone lift the handset to answer it directly 2 If you are on another call press the Hold button to answer it Denying an incoming call Press the Mute button to deny the incoming call directly DND If users enable the DND function all the incoming calls will be rejected automatically In idle status press Mute button can also enable the DND feature To configure the DND function via Web interface Choose Phone gt DSS Key gt DSS key option to do the relevant configuration For the details please refer to the above configuration information Call Forward This feature allows you to forward an incoming call to another phone number e g a cell phone or voice mailbox The following call forwarding events can be configured Always Incoming calls are immediately forwarded Busy Incoming calls are immediately forwarded when the phone is busy No Answer Incoming calls
4. MaxRTBPort 11800 065575 ing the val MNATPPOt 11780 065535 Local RTP Part Sug 1 Define the port for voice 02 1 Mode Deed xr DE Identity MES Password Contem Cancel Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on Web interface Administrator User Password The administrator user password is used to access Web interface along with user 20 Enterprise IP Phone Using the Advanced Phone Functions name The default administrator password is admin Meanwhile the user name for Web interface access is admin To change the administrator password via Web interface Choose Security enter the current password new password and confirm password choose Confirm button to save the changes or Cancel button to cancel the changes Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Upgrade Basic 2 Click Reboot button Note You can only reboot from Web interface Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator o
5. pull down menu in the Type field choose Pick Up from the list 2 Enter the condition code in the Expansion field 3 Press Confirm button to save the changes Call Park Call Park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set The call park feature is activated by pressing a preprogrammed button or a special sequence of buttons This transfers the current conversation to an unused extension number and immediately puts the conversation on hold The telephone system will then display the extension number of the parked call so that the call can later be retrieved To assign the key as Call Park 1 Choose Phone gt DSS Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Call Park from the list 2 Enter the extension number you want to park 3 Press Confirm button to save the changes Voice Mail When the key is configured as Voicemail key you are allowed to access voicemail quickly by pressing this key To assign the key as Voice Mail 1 Choose Phone gt DSS Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Voice Mail from the list 25 Enterprise IP Phone Using the Advanced Phone Functions 2 Enter the condition code in the Expansion field 3 Press Confirm button to save the changes DTMF You are allowed t
6. select Export System Log click Export button to export the file to your local computer DSS keys Configuration The phone has 2 DSS keys which are able to set up to 8 functions per key The following list shows the functions you can set on the DSS keys and provides a description for each function The default configuration for each key is N A Speed Dial Forward e DND Call Return Pick Up Call Park 23 Enterprise IP Phone Using the Advanced Phone Functions Voice Mail DTMF Note Quick access feature like Voicemail must first be configured on your PBX in order to work on your phone See your system administrator for more information Speed Dial You can configure the key as a simplified speed dial key This key function allows you to access your most frequently dialed numbers easily To assign the key as Speed Dial 1 Choose Phone gt DSS Key choose one of the key you want to make the assignment there is a pull down menu in the Type field and choose Speed Dial from the list 2 In the Extension filed enter the extension number you want to perform Speed Dial 3 Press Confirm button to save the changes Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the Always Forward page and you can set the Forward to number then when there is any call to the extension number will be forwarded to the set number automatically
7. Pickup the handset and dial 92 4 DNS1 Pickup the handset and dial 93 5 DNS2 Pickup the handset and dial 94 1 The default network configuration IP Address 192 168 0 10 SUBNET MASK 255 255 255 0 IP Address GATEWAY 192 168 0 1 Recovery Mode IP Address Server 192 168 0 5 Configuring via Web Page Pick up the handset and dial out 90 to obtain the IP address of IP phone Enter it for example http 192 168 3 28 into the address bar of web browser The default login name and password are both admin Note Please locate your PC in the same network segment of IP phone 192 168 3 X to access the web configuration page Please consult your system administrator for help Network Settings Choose Network gt Internet Port WAN DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your internet administrator for more details Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance Please contact your network administrator Account Settings The phone attempts to register to the SIP server usi
8. R E Sie EYE Ee E EYE S EET D ESSE EUER 15 During an Active Call esae metere prep nere i ed HERES He FREE ERR lej 16 juni 16 Call Hold ud ede den ode taeda e e de eie te vabita tans 16 Call Walt Ss E vne 16 Cal Transferir 17 Jaway Confere M 17 NOICE MAI A EE E UE EE 17 Using the Advanced Phone Functions 19 Account SEN so ne veut 19 Network Set iii e kavi pd A te RNC ke NU XAR e ER RE V AE e TR ERR aa con dnte ERAN ij 19 INE A NN 19 Maintenance Fasks coralina HIE EXER PERS ERES Ped ERIT ee EE Ped iria 20 Administrator MIO es isi casei eniti re ree ert terea EU ANREDE ea bab et veva 20 Administrator User Password csccsscesscessseeeseesscceeeeseeseceecesscesnesceeeeeseeeseneseeeceeeeeneeees 20 i M M 21 Res tto Factory conri E 21 Firmware Update sueros M 21 Recovery TOG sis sides titre checocuboneasedecduenevsslvescdodtescavtanusosdasionceveduunostasdeeseveenvnedts 22 Dec typti0n x sei sei stilska ske ba ba A DRE LEA AA NE 6 AE a ah 22 xy crude kale prebi 23 DSS keys Configurations essc ee eese itte rtt kao Ch en eiii 23 Speed Dial E S 24 BOL Watd cess ses 24 bp ERES 24 Call div n A
9. To assign the key as Forward 1 Choose Phone gt DSS Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field choose Forward from the list 2 Enter the extension number you want to forward to in the Expansion field 3 Press Confirm button to save the changes DND If the key is configured as DND key you are allowed to active the DND function immediately when you press it Press it again to deactivate DND mode To assign the key as DND 1 Choose Phone gt DSS Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose DND from the list 2 Press Confirm button to save the changes Call Return When the key is configured as Call Return key you are allowed to dial out the last 24 Enterprise IP Phone Using the Advanced Phone Functions phone call you received To assign the key as Call Return 1 Choose Phone gt DSS Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Call Return from the list 2 Press Confirm button to save the changes Pick Up When you configure a Pick Up key you specify the extension that you want to monitor Then when the monitored extension receives a call you can press this key to pick up the incoming call To assign the key as Pick Up 1 Choose Phone gt DSS Key choose one of the key you want to make the assignment there is a
10. a go S9 oso o lt Well 0 QQ A D O r A mi p 1 2 3 Spojeno JOYCE R s r o Venhudova 6 614 00 Brno R IC 25317571 DIC CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz WELL SIP T18 English user manual About This Guide Thank you for choosing this Simply IP Phone which is especially designed for power users in the office environment It features fashionable and sleek design abundant telephony applications broad interoperability with the popular 3 party VoIP products fulfilling the VoIP deployment needs from enterprise and ITSP In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your IP phone As well be sure to read the Packing List section in this guide before you setting up and using the phone Declaration of Conformity C GE Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equ
11. are forwarded when the phone is not answered after a 15 Enterprise IP Phone Using the Basic Phone Functions specific ring times To configure Call Forward via Web interface Choose Phone gt Features gt Forward to do the relating changes Please refer the above configuration information During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call you can not be heard by the other party You can still hear all other parties while mute is enabled To mute resume the conversation Press the MUTE button during a conversation to mute the call and press it again to get the microphone return to normal conversation Call Hold This call function allows you to place an active call on hold In this case your IP PBX might play a melody or message to the other party while waiting Other calls can be received and made while having a call on hold To hold resume a call 1 Press the HOLD button to put your active call on hold 2 During the call there will be a dudu sound for each 30 second suggesting that there is a call in Hold state 3 Ifthere is only one call on hold press the HOLD button again to retrieve the call 4 If there are two calls it can only be one call on hold press the hold button to switch between the two calls Note When you are under the call hold status putting down the handset the conversation will not be hung up the indication LED
12. b Your system administrator will advise you on which one to use Internet Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub are PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices Enterprise IP Phone Getting Started Configuration and Registration If you are administrator you need to do some simple configuration to make the phone work If not please contact with your internet administrator or service provider for more details Network Configuration The network information can be set and check by the phone operations 1 Network configuration 1 DHCP Pick up the handset and dial 88 after hearing the prompt Please enter the value after beeping please input 1 to enable DHCP or 0 to disable DHCP you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful Input other characters or numbers without for example input 222 you will hear prompts Invalid setting please re enter after the tone to indicate that the configuration is failed 2 Static IP IP Address Pickup the handset and dial 80 after hearing the prompt Please enter the value after beeping please input the IP address For
13. d during a call press it to adjust the volume of handset Note The volume can only be set via the volume adjustment bar on the keypad Ring Tone You can adjust the type and volume of the ring tone To change the Ring Tone Type via Web interface Choose Phone gt Preference gt Ring Type highlight the specific one in the scroll down menu click confirm button to update the change Codec Selection The IP phone supports the following voice codecs G723 63 G722 G726 16 G726 24 G726 32 G726 40 PCMA G729 PCMU and G723 53 You can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs To enable disable the codecs 1 Choose Account Codecs 11 Enterprise IP Phone Customizing Your Phone Phone security Basi gt gt NOTE Display Name Codecs gt gt SIP service subscriber s name which wi be used few Cakar ID Disable codecs Enable codecs del 672353 Pha Register Narie 773 si FCMA SIP service subsmbes s ID 726 16 A used Sor aut haeritication G72 24 S gt 672 3725 32 i Me by 728 40 aa o Les NAT Traversal Define the STUN server will be active cr mot Proxy Advanced gt gt A special parameter kr Mortell server 1f you igri bo Nertoll server tha valuo shoud Confirm Cancel com ricrteine bworcs frewal 2 Use the navigation keys to highlight the desired one in the Enable Disable Codecs list and press th
14. e lt lt to move to the other list 3 Click Confirm button to save the change Note Codec Selection can only be set via Web interface Other Settings Key as Send WK The specific button or to be activated as the send button To set the send key via the Web interface 1 Choose Phone gt Features gt Key As Send options 2 Highlight the specific one in the pull down menu then click confirm button to save the change Hot Line To set the Hot Line via the Web interface 1 Choose Phone gt Features 2 Input the Hotline Number and then click the Confirm button to save the change Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial 05702000 out the number will be replaced by 2 jo Enterprise IP Phone Customizing Your Phone 00865702000 automatically To set a Dial Plan via the Web interface 1 Choose Phone Dial Plan gt Replace Rule e Me arcade Phone 1 Security Preference Features 06S key voce Ama Tones Dial Plan Replace Rule gt gt RRRRRRRRRRR ti Hi f B om uo u 4 u M mfn E Dial now gt Area Codes gt Block Cut 2 Enter the desired Prefix and Replace 3 Press Add button to save t
15. e Anonym Call DND DND Code Dial Plan Tones Enterprise IP Phone Overview Ring Tone Basic Feature Phone Volume Accounts Network Reset Factory Advanced Feature Set AES Key Set admin PWD Voice Upgrade Note The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details User and Administrator Mode Your phone can be used in user or administrator mode Administrator mode is the default setting with full configuration rights The default administrator password is admin Customizing Your Phone General Settings Phone Status You can check the network status of your phone by keypad or check the phone status by Web interface To operate via the keypad please refer to the above Network configuration To view the Phone Status via Web interface Open the web browsers and input the IP Address http WAN ip address Enter the account and password default account and password are both admin choose 10 Enterprise IP Phone Customizing Your Phone Status directly to check the status Audio Setting Volume You can adjust the volume of handset ring tone signal tone To adjust the volume when you are in an active call When Handset mode is activated press the Volume Adjustment Bar to adjust the volume of signal tone to a comfortable level When phone is idle press it to adjust the volume of ring tone An
16. guration is failed DNS1 Pickup the handset and dial 83 after hearing the prompt Please enter the value after beeping please input the DNS1 For example 202 101 103 55 you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful If the input DNS is not in conformity with the rules or without it will prompt Invalid setting please re enter after the tone to indicate that the configuration is failed DNS2 Pickup the handset and dial 84 after hearing the prompt Please enter the value after beeping please input the DNS1 For example 202 101 103 55 you will hear prompts Please hang up and wait for rebooting or continue setting after the tone to indicate that the configuration is successful If the input DNS is not in conformity with the rules or without it will prompt Invalid setting please re enter after the tone to indicate that the configuration is failed Note If the first setting is successful the second setting fails it will prompt Invalid setting Please hang up and wait for rebooting or continue setting after the tone 2 Check the Network 1 IP Address Pickup the handset and dial 90 2 Subnet Mask Pickup the handset and dial 91 NT Enterprise IP Phone Getting Started 3 Gateway
17. have different codes To retrieve the new voicemail via the Phone interface 1 Pick up the handset and dial the connecting code for example 97 then press key to dial out 2 Your voice mailbox is called and you are able to listen to your new and old voicemails 18 Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part Configuration and Registration for the basic account setting information The following table lists the instruction of the field about the advanced Account Setting Field Name UDP Keep alive Message UDP Keep alive Interval Login Expire Local SIP Port RPort SIP Session Timer Subscribe Period DTMF Type Description Defines whether to active the phone UDP Keep alive mechanism The default is Enabled This parameter specifies how often the phone will send a packet to the SIP server Default is 30 seconds This parameter specifies the time frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP port The default value is 5060 The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows bo
18. he changes 4 You can also delete a specific one from the dial plan list by pressing Del button Note Please contact with your system administrator for the country area code if you want to set the dial plan Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone Dial Plan gt Dial Now 13 Enterprise IP Phone Customizing Your Phone Status mr T Netwok Security Preference Features DSS key voce Rrg Tores Dial Plan Replace Rule gt gt g i EOD Ds CB O0 3 d BJ es sie i 3T i TOLI mimi m ustnem Rule Adi Em Dei Matches an arbitrary Area Code Block Out EE hb aoo AMEN 2 Enter the desired x 3 Press Add button to save the changes 4 You can also delete a specific one from the dial plan list by pressing Del button Note x represents any one Character Represents string of characters Block Out The specific phone numbers can be forbidden to be called out from your IP phone 1 Choose Phone Dial Plan gt Block Out 2 Enter the phone number and click Add button to save the changes or choose the specific one in the list click Del button to delete the record
19. he updating To update the firmware automatically via Web interface 1 Choose Upgrade gt Advanced configure the relating settings Custom Option Custom Option Type URL Account Password pecified AES Key Per phone AES Key PNP config check new firmware etc 2 Click Confirm button the phone will check the server for a new firmware in a specific time and it updates automatically if there is new firmware 3 You can also update the firmware immediately by pressing Autoprovision button Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore The procedure can be only conducted in Administrator Mode Recovery mode When the phone fails to upgrade or in whatever reason you can not start the phone you can upgrade the firmware through recovery mode 1 Set your PC s network IP Address 192 168 0 5 SUBNET MASK 255 255 255 0 IP Address GATEWAY 192 168 0 1 2 Open the TFTP server on your PC to restore the software to be renamed t18 rom and the put it into a specified directory 3 Press and hold the redial key and power on When the light is red that rom file in the download then you can release the redial key 4 When the light is orange and blinking slowly it means update is successful Decryption This IP phone can support y000000000000 cfg and mac cfg files encryption and decryption for user authentication to realize
20. ion or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation JITTER BUFFER It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly Type To choose the type of JITTER BUFFER adaptive or Fixed Delay To set the Min Delay Max Delay and Normal Delay parameter Network Security Preference Fexu O amp Skey Voke Eng Tome Di Pn Echo Cancellation 53 NOTE YAD Echo concolor Embed v vaD Drutied v ENG c Enabled fe Comfort Nose SITTER Bure D Gorana Type adaptiva Food JITTER Ot amp a shared data anea Min Dobi o where woice packets can ba collected stored amd Max Delay 300 sent to the voce processor n Geary Normal Dey 120 Confirm Cancel 3 Press Confirm button to save the changes Cancel to cancel the changes Ring Users can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Choose Phone gt Ring OTs Enterprise IP Phone Using the Advanced Phone Functions y EN Status Accoumt Upgrade Security Preference Features 0S5key Voce Ring Tones Did Fir 1 intemal Ringer Text a j Ci NITE internal Ringe
21. ipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin aa symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Tables of Contents Getting Started T Y o supPIELI E ET RR 1 Assembling the PHONG ss c nne tant e gr ea eaa Io DERE EURO kera 2 Configuration and Registration 4 Network Configuration 5 esce te ect ete teh ente a ae ia 4 Configuring via Web Page tte esterne ee exe rv Ho e dues 6 MED JEM da 7 Keypad Instruct ones T seese 8 Power Indication EBD 2 p ER DH Hes D E RH eaves eO I MUT NM 9 User Interact did 9 General Settings isc iii ii 10 Ide TIC LEE 10 NN 11 AO EEA DI IET IP SEMEN I LIS ed I1 Ring TONG as iskanih nso Eli Eh SNE A SA OV Sb aii de deli 11 needed I1 Other aunt 12 AA EN 12 Hot LINC e 12 IBC IE dt EE 12 Dial NM tanos 13 A xn 14 Using the Basic Call Functions ooomocco L5 Makinsarcalliii covvenes csecaaes caevanct io ina Re k PRA de Pe OEE N 15 Call De Vices EET 15 Answering C ll cete ee entree n ret aeii TX ER SIEHE in covets 15 Answering an incoming call ani 15 Denying an incoming call c ter tr b HERE POTERE UE ERE 15 bb US 15 Call Forward vivsoess et ERREU
22. ng the account registrar data provided by the automatic or manual initialization Choose Account you will find the following parameters Field Description Register Status It shows the register status of the phone Account Active You can choose on off to enable disable the account respectively Display Name It is showed as Caller ID when making a phone call Register Name It is authenticated ID for authentication provided by ISP User Name User account information provided by VoIP service provider Password It is provided by ISP for registration 6 Enterprise IP Phone Getting Started SIP Server amp Port Server for registration provided by ISP Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface You can refer to the above Configuring via Web Page for the parameter details Overview NA Enterprise IP Phone Overview Keypad Instruction LED A DSS Keys Hf LL YER Buzzer DTMF Keypad Volume Adjustment Bar You can check the following list which introduces the IP phone s keypad in details Hot Key This IP phone has two hot keys users can specify corresponding functions through the Web UI DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Volume Adjus
23. o send out the desired DTMF number during the conversation The number needs to be set in advance To assign the key as DTMF 1 Choose Phone gt DSS Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose DTMF from the list 2 In the Expansion filed enter the specific number 3 Press Confirm button to save the changes Tone Settings You can define the frequency and time period of all the following tones e Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface 1 Choose Phone gt Tones 2 Enter the frequency and time period in ms as the following format Frequency Time Period for example 400 200 3 Press Confirm button to save the changes or Cancel to cancel the changes Note 1 Please contact your system administrator for more information about the frequency and time period parameters You can enter up to 8 groups for each tone 2 If the frequency is set as 0 it means silence 26 Enterprise IP Phone Using the Advanced Phone Functions Voice To edit the Voice filed via Web interface 1 Choose Phone Voice 2 Set the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detect
24. r Fit Fenol war El 2 Interna Ringer Teat Intemal Ringer Fila Rtingl war iz 3 internal Ringer Text internal Ringer Fla Ring war 4 internal Ringer Text Internal Ringer Fla Ringl wav 5 Internal Ringer Text internal Ringer Fia Ring war z 6 internal Finger Text Internal Ringer File Ring war 7 Internal Ringer Text Internal Ringer Fle Fiingl war iz 8 intemal Ringer Text internal Ringer Fle Fingl war z g Noama Ringer T nt Internal Ringer Fila Ringlwav 10 internal Ringer Text Internal Ringer Flo Ringl wa 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes 28 Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server 1 Check the IP address If you set your WAN port in DHCP mode please make sure that your DHCP server is on 2 Check your gateway 3 Check your DNS server 4 Make sure your account information is the same as you have got from your ISP 5 Check whether the SIP server is on 6 Check the SIP register port the default value is 5060 I can t get the IP address 1 Make sure you have plugged the Ethernet cable into the WAN port 2 Make sure that the DHCP server is on and there are available IP addresses in the server During a call I can not hear any voice 1 Make sure your handset is tightly connected wi
25. r service provider s advice To reset to factory via Web interface 1 Choose Upgrade Basic 2 Click Reset button Note If you confirm all current setting changes including contact list call history account settings etc will be lost you need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured a new manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Choose Upgrade Advanced select Import Export Config click Export button to export the file to your local computer 2 Choose Upgrade Advanced select Import Export Config click Browse button select the specific configuration file in your local computer click Import button 3 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone Eds Enterprise IP Phone Using the Advanced Phone Functions flawlessly If you require updating the phone s firmware please contact your system administrator You can only update the firmware via Web interface To update the firmware manually via Web interface 1 Choose Upgrade Basic Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware 3 Please do not power off during t
26. security usage If there are any encrypted y000000000000 cfg or mac cfg files on the server users can open the webpage of your IP phone Go to Upgrade gt Advanced choose and fill in the Specified AES Key 16 bit and Per phone AES Key 16 bit option then click the Confirm button to decryption the files and upgrade to the new version Shown as below 299s Enterprise IP Phone Using the Advanced Phone Functions Status Aina T J Security Custom Optiorr 128 234 o EJ NOTE Custom Option Type String a the OHP O Ka LEL you rank to use for provisioning Fieder ta Auto ACCOUNT Prenithon Moran Sor cetak Prru ed Son SES ESI ite provided by IS oe EY V Click this button to auto PHP cong Disabled Click tiis butbon to auto Check Hew Conf Cus able j premikom Chick this button to auto provision Export Auto provision irerechar ConfigEspert the zi configarion fie to backup the settings and ooid import Export Y Import Config mx all the settings after reset System Log Import Export There ane two methods to ema the orstem keg Local or Server System Log Cial z Export System Log Local Esport Confirm Cancel Note You can ask your system administrator for the decrypt password System Log Export If there are any errors happened in your phone you can export the system log and send to your system administrator for diagnosis To export the System Log Choose Upgrade gt Advanced
27. th the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to answer the incoming calls during a call If a call comes in when you are in a conversation press the HOLD key to answer the incoming call How to refuse incoming calls during a call You can turn off the function of call waiting and then our phone will refuse all the incoming calls when you are in a conversation How to update the firmware 1 Enter the webpage of your phone go to Upgrade then you can find the option Select and Upgrade Firmware at the bottom of the page 2 Select the file to update then click the Upgrade button Note 29 Enterprise IP Phone Trouble Shooting Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without notice You can download the latest user manuals from our website http www joyce cz V0 2 30
28. th user agents and proxies to determine if the SIP session is still active This parameter could set the period of the subscription The default value is 3600 Select the DTMF type You can consult your system administrator for more information Network Setting VLAN Setting VLAN is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description 19 Enterprise IP Phone Using the Advanced Phone Functions Voice QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP To configure VLAN settings via Web interface Choose Network gt Advanced to do the relating configuration You can consult your system administrator for more information Status AAAA A 5 A a Account Security internat Port WAN Advanced ua zs NOTE WAN Port Active Disabled bx n o 0 404 asas rp that a USRPRICRITY z single traditional LAN to a group of LAN Voice os Gren specific configurabons Voice QoS 40 posa SIP QoS 40 0 63 Qo When the network Local RTP Port capacity is ireuifficient 095 could prod priority to usang by
29. tment Ci Adjust the volume of the handset ring tone and signal tone Hard Feature Keys C 2 Call hold tran Forward the current call to the third party CO REDAL Press to dial out the last dialed number O wur Mute audio transmission locally during calls Enterprise IP Phone Overview Power Indication LED Table 1 Green Light LED Status Steady Green Slow Blinking Green Fast Blinking twice Table 2 Red Light LED Status Steady Red Slow Blinking Red Fast Blinking twice Table 3 Orange Light LED Status Steady Orange Slow Blinking Orange Steady Orange User Interface Description The account is active There is call on mute The phone is under DND Forward status Description There is a new voicemail to your extension There is an incoming call to the device There is a call on hold Description Power on Network unavailable registered failed Updating the account is not registered or There are two ways to customize specific options on your phones 1 Configure the network through keypad 2 Configure through Web UI For the details please refer to Configuration and Registration Besides the network other information can only be set through Web UI Please refer to the following table for differences Phone options Status Phone Functions Content IP MAC Firmware Hardware Network Link Status Forward Call Waiting DSS Keys Key as Send Hot Lin
30. ton to put B on hold then A can dial a new number C and press the button to call out 2 While C is ringing A hang up or press the TRAN button to complete the transfer 3 You will be disconnected from the call when C pick up B can talk to C Note Make sure that the SIP server you have registered supports this function 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other To establish a conference 1 A and B is on an conversation A press Hold Button to put B on hold then A can dial the third number C and press the button to call out 2 Before C answering the call A can press Hold key or hang up to cancel the call 3 After C answered it A can press the Redial key to establish a three party conference 4 After the call is answered the conference call will now include you and the other two parties 5 When A Hang up the conference call will be over and the phone return to idle status Voicemail Your voice mailbox messages which are usually stored on a media server of your local z E Enterprise IP Phone Using the Basic Phone Functions or hosted VoIP telephony system can be accessed from your phone When the phone is idle the steady red LED indicates that there has new voice mail for your extension on the server Note Please contact your system administrator for the connecting code Different systems
31. will prompt that the conversation is still in progress Pick up the handset it will resume the call automatically Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under which circumstances To enable disable Call Waiting via Web interface Choose Phone Features Call Waiting to do the relating changes 16 Enterprise IP Phone Using the Basic Phone Functions Call Transfer You can customize your phone so that incoming calls are transferred directly to the third party such as another extension mobile phone number etc There are three ways to transfer the call Blind Transfer Attended Transfer and Semi Attend Transfer To Blind Transfer via phone operation 1 Aand B is on an conversation A press TRAN Button to put B on hold then A can dial the third telephone number C and press the TRAN Button to call out A will turn to idle status 2 After C answered it B can talk to C To Attended Transfer via phone operation 1 Aand B is on an conversation A press TRAN Button to put B on hold then A can dial the third number C and press the button to call out 2 After C answered it A and C can have a private conversation without B hearing it then A hung up or press the TRAN button to complete the transfer 3 A will be disconnected from the call B can talk to C To Semi Attend Transfer via phone operation 1 A and B is on an conversation A press TRAN but
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