User Manual - NBS Technologies
Contents
1. Card Sense single card feed mode To install Card Sense setting up the printer driver Printing a single card Appendix C Connecting to a Network Appendix D Accessories amp Supplies Ribbons Cards Other consumables Accessories Appendix E Warranty Information Printers Printheads Supplies Spare parts Appendix F Technical Support How to return your printer Appendix G Declarations of Conformity 31 33 36 37 7 40 41 42 1 Introduction Thank you for choosing the Javelin J1 20 dual sided card printer This manual guides you to efficient start up and operation of your new card printer Printer Features The following shows the main functional features found on your printer CARD FEEDER COVER LID OPEN BUTTON OUTPUT HOPPER Controls Connectors and Indicators Your printer has an LCD display panel and a panel button on the front and a power connector power switch USB port and optional Ethernet connectors indicators at the rear CONTROL a BUTTON USB PORT REAR FRONT NETWORK STATUS ACTIVITY POVVER SWITCH INDICATOR POWER SOCKET ETHERNET ADAPTER STATUS ETHERNET INDICATOR ETHERNET RESET CONNECTOR BUTTON RECESSED LCD Panel The LCD panel can display the2. The card feeder is used for loading cards it can hold up to 100 GOmil cards Note DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store Cards In an enclosed container Ideally use cards as soon as possible If cards stick together carefully fan or shuffle them For cards with magnetic stripe refer to appendix A for loading instructions Load cards into card feeder as follows 1 Open card feeder cover 2 Slide card guide all the way to the right until it locks in place with an audible click 3 Remove wrapper from card stack 4 Place stack of up to 100 cards into the card feeder and close the cover VVhen card feeder cover is closed the card guide locking mechanism will automatically be released 19 in Fe TECHNOLOGIES Card Output Hopper This item is used for collecting printed cards 1 Raise the printer lid and pull the hopper down 2 Return hopper to its closed position when not In use HOPPER 13 na a 4 D a TECHNOLOGIES Installing the print driver software and setting driver options Printing with this printer requires the Windows printer driver and your card design issuing software or printer command level programming through the printer interface The printer can be used with any Windows 2000 Windows server 2003 Windows XP or VVindows Vista software application program using the drive
3. 78171 Smart card 150 7816 2 Card thickness 30 mil 76mm 7 10 20 40 mil 0 5 1 0mm with optional single card feeder Card feeder capacity 100 cards 30 mil Card output hopper capacity 45 cards 30 mil 20 Card Dimensions ISO standard dimensions ISO standard dimensions for plain card for magnetic stripe card i CES Sin 1 5 82mm min en E Sdri EE 2125 COS in a tea 58 98 6 050 meni re Pa 3 475 0 04 in er al B5 72 D25 ren CCR LOSI its Ga 11 Balen 2 Sere era Om O11 Fin 2 Semen rate 0 29 DBA men TECHNOLOGIES eo Ribbon Cartridges Load N Go ribbon cartridge with integrated card cleaning roller Series technology featuring contact chip based ribbon detection YMCKO 200 cards cartridge YMCKOK 165 cards cartridge Monochrome 1000 cards cartridge in black blue red green silver or gold O50 cards cartridge in white Interfaces USB 1 1 cable included USB 1 1 and built in Ethernet optional Printer Dimensions Width 201mm 7 9 Depth 328mm 12 97 Height 235mm 9 25 Weight 4 5kg 1 O0lbs Electrical 110 240 Volts AC 50 60 Hz auto switching OMB image memory standard FCC class B CE UL and CUL J1101 or NRTL 91 70m approved Environmental Operating temperature 60 F to 86 F 15 C to 30 C Operating humidity 20 to 65 non condensing Storage temperature 23 F to 158 F 5 C to 70 C Storage humidity 20 to 70 non condensi
4. button pressed until the status indicator light turns green then release the Ethernet reset button To print a configuration card press and hold the Ethernet reset button until a card starts to print Ethernet Adapter Status Indicator A bi color status indicator displays the operational status of the Ethernet adapter The following conditions might occur 1 During normal operation the LED is solid green for more than 30 seconds This indicates all the hardware is functioning properly and the Ethernet adapter has detected the presence of the network It does not mean the Ethernet adapter has an IP address or is attached to a printer queue 2 lf the LED is rapidly flashing green 9 times sec the Ethernet adapter has not detected the presence of a network cable To solve the problem Verify that the network cable is appropriate for the network and has an RJ 45 connector Turn the printer power off Remove the network cable from the Ethernet adapter Plug the network cable back in until you hear a positive click Check the other end of the cable in the same manner Turn the printer power on If the Ethernet adapter still does not detect a cable continue Connect the Ethernet adapter to a known good network connection If the Ethernet adapter is still unable to detect the network cable contact technical support for assistance mstech 05 NBS TECHNOLOGIES 3 lf the LED is slowly flashing green 1 time sec the Ethernet adap
5. following messages Message Operational INITIALISING READY DOVVNLOADING DATA PRINTING MONO MAG ENCODING PRINTING CYAN PRINTING YELLOVV PRINTING MAGENTA PRINTING BLACK PRINTING OVERLAY DOVVNLOADING FVV CLEANING PRINTER VVarnings CLEAN PRINTER REMOVE RIBBON THEN CLOSE HEAD INSERT FEEDER CLEANING CARD REMOVE FEEDER CARD PRESS BUTTON TO CONTINUE FEED LONG CLEANING CARD IN EXIT CLEANING PRINTER INVALID MAGNETIC DATA encoding stops REMOVE RIBBON Errors Printer will not operate OUT OF RIBBON MECHANICAL ERROR OUT OF CARDS PRINTER OPEN scrolling Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed Fixed scrolling scrolling scrolling scrolling scrolling scrolling scrolling Fixed Fixed Fixed Blinking Blinking 2 Installation and Setup General Information This section will guide you through the installation and setup of your printer This consists of the following procedures which should be performed in the order presented Unpacking the printer Installing the print driver software and setting driver options Loading a ribbon Loading cards Connecting the printer to your computer Connecting power Printing a test card to verify printer operation The printer should be placed in a location that allows easy access to all sides The printer should never be operated while resting on its side or upside down Electric Shock Caution Limit AC power supplied to the pr
6. the network print server except the shared to other client specifically for receiving print print server is integrated computers jobs and passing them to the into the printer Client Computers connect to the printer This removes the need printer over the network through Client computers connect to the for a separate power the host computer print Server over a network supply and separate device drivers This is the simplest way to network a printer nb tech 36 NES TECHNOLOGIES TECHNOLOGIES Appendix D Accessories amp Supplies Please contact your Javelin dealer to place an order for accessories and supplies IMPORTANT NOTICE Only TrueColours colour ribbon cartridges supplied by Javelin dealers can be used in this printer RIBBONS INTELLIGENT JAVELIN TRUECOLOURS ENCODED RIBBONS Each cartridge includes a cleaning roller NBS part no 61133511 YMCKOi 200 cards 61133611 YMCKOKi 165 cards 61133111 Black 1000 cards 61133112 Blue 1000 cards 61133113 White 850 cards 61133114 Red 1000 cards 61133115 Green 1000 cards 61133116 Gold 1000 cards 61133117 Silver 1000 cards Note Y Yellow M Magenta C Cyan K Black O Overlay 3 PLASTIC CARDS per 1000 cards PVC 3O mil 0 76 mm 92000009 Plain white cards 9200007 1 Plain white cards with low coercivity magnetic stripe 9200000 7 Plain white cards with high coercivity magnetic stripe 9104523 020 Plain whit
7. the protective cover was removed from the ribbon cartridge cleaning roller ref chapter 9 If printing one card at a time replace the cleaning roller located at the front of the printer ref appendix B ce Example 2 Possible Cause Solutions Possible Cause Solutions Possible Cause Solutions Example 3 Possible Cause Solution Possible Cause Solution Possible Cause Solution Possible Cause Solution There are non printing horizontal lines white on the card surfaces Ribbon cartridge is not correctly positioned Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles tn the ribbon Replace ribbon cassette Printhead is dirty EXAMPLE 2 Clean the printhead Printhead elements are damaged e g scratched or burnt Call your Javelin dealer or NBS customer service for printhead replacement information Printing shows very pale or inconsistent results Ribbon cartridge have been stored improperly or is damaged Change ribbon cartridge and print again Cards may not meet specifications Use a different supply of cards Contrast and or intensity may be set to values which are too high EXAMPLE 3 Adjust contrast and or Intensity values in software Dust or embedded contamination on elements of the printhead Perform a cleaning of the printhead Ref Chapter 4 23 Example 4 Possible Caus
8. appendix C The resin thermal transfer and dye sublimation ribbons are specifically designed for your printer Note series printers require the use of series ribbons for full colour printing Each ribbon cartridge includes an integrated adhesive cleaning roller assembly that is used to clean the cards entering the printer Improper cleaning will reduce printer life and degrade print quality VVhen the ribbon is completely used change the whole cartridge assembly 1 Place the printer power switch in the OFF 0 position Electrostatic discharge caution DO NOT TOUCH the printhead or the electronic Components on the printhead RIBBON CARTRIDGE Discharge of electrostatic charge from the human body or other surfaces can damage the printhead or other electronic components 2 Open printer lid by pressing the cover release button on the top of your printer 3 Peel protective wrapper from adhesive cleaning roller by gently pulling on the tape 4 Insert the ribbon cartridge with the cleaning roller facing down so the gears on the ends of the rollers fit into the appropriate slots D Close the printer lid and push down until you hear an audible click ADHESIVE CLEANING Ba ROLLER Fe 6 Place the printer power switch in the ON 1 position ribbon automatically synchronizes TECHNOLOGIES 11 Loading Cards To help you load print and collect cards the printer has a card feeder amp output hopper
9. e Solution Possible Cause Solution Possible Cause Solution Possible Cause Solution Example 5 Possible Cause Solution Possible Cause Solution Possible Cause Solution Printing shows blurry printed image Ribbon cartridge may not be correctly positioned Check that the ribbon is properly rolled onto the ribbon cores of the cartridge with no wrinkles Replace ribbon cartridge making sure it locks in place and print again Ribbon may not be synchronized on the correct colour panel position Open lid then close lid to synchronize ribbon Cards may not meet specifications Use a different supply of cards EXAMPLE 4 Dust or embedded contamination inside the printer and or dirty cleaning roller Clean the printhead Replace cleaning roller No printing on the card Ribbon cartridge may not be installed in the printer Check for ribbon cartridge in the printer Cards may not meet specifications Use a different supply of cards Cable on printhead may be disconnected Printhead elements may be scratched or burnt Call your Javelin dealer or NBS customer service for printhead replacement information Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet adapter configuration parameters to the factory defaults press the recessed Ethernet reset button and hold it in while turning the printer power on Keep the Ethernet reset
10. e 30 mil 3 up breakaway key tags 92000 7 00 Plain black cards 92000 701 Plain silver cards 92000 7 02 Plain gold cards 9104523 121 Plain white security cards with embedded security star opacity mark 9104523 122 Plain white security cards with lock amp key colourshift ink image PVC Composite 60 40 3O mil 0 76 mm 9104524 101 Plain white cards 9104524 103 Plain white cards with high coercivity magnetic stripe 91 04524 1120 Plain white security cards with embedded world globe hologram design TECHNOLOGIES 38 TECHNOLOGIES OTHER CONSUMABLES 61100906 Printhead J1201 J1 101 J7 710m J100 61100922 Cleaning kit Print engine cleaning cards 4 amp feeder cleaning cards 4 61100916 Cleaning swab kit 25 61152270 Hand applied laminate patches World Globe hologram ACCESSORIES 24050000 Single card feeder 39 a E TECHNOLOGIES Appendix E Warranty Information PRINTERS NBS JAVELIN printers excluding printhead are warranted against defects in material or workmanship Proof of purchase or shipment date is required to validate the warranty This warranty Is subject to normal usage and becomes void if the equipment is modified improperly installed or used damaged by accident or neglect or if any parts are improperly installed or replaced by the user PRINTHEADS The original printhead is covered by an unlimited number of passes warranty The warranty period begins on purchase date To q
11. from cleaning roller by gently pulling on the blue tape Discard the wrapper Slide the card cleaning cartridge into the slots provided at the front of the printer An alignment tab is located on the left side of the card cleaning cartridge to ensure proper installation Replace the ribbon cartridge Close the printer lid and push down until you hear an audible click CLEANING ROLLER CLEANING CARTRIDGE 34 Setting up the printer driver 1 Go to printer properties 2 Select the device settings tab 3 Select single feed properties 4 Select enable single feed Support O Click the apply button Important You can disable single feed support and return to printing cards from the hopper You do not have to remove the components of the single card feed kit in order to operate in normal mode Printing a single card 1 Switch power on 2 Insert a single card into the slot at the front of the printer directly above the card output hopper The printer will take the card Do not feed more than one card at a time TECHNOLOGIES APPENDIX C Connecting to a Network Card printers can be connected to an Ethernet network in three ways T ERASER RE k i i k SP o E d A Printer Sharing External Print Server Internal Print Jet Direct Server In printer sharing the printer is connected locally to the host A stand alone device that acts Similar to an external computer and configured to be as a server on
12. g the ribbon the REMOVE RIBBON THEN CLOSE LID message will remain TECHNOLOGIES 19 10 11 12 Once the cover is closed the firmware will eject any card inside the printer The message EJECTING CARD will display The LCD will then display FEED LONG CLEANING CARD IN EXIT WVhen the card sensor registers the presence of the cleaning card the rollers should take the card into the printer When the cleaning process is done the printer will eject the cleaning card If the card sensor still senses the cleaning card the message REMOVE LONG CLEANING CARD will display FEEDER CLEANING CARD PRINTER PATH CLEANING CARD Once the long cleaning card is no longer sensed by the exit card sensor the message INSERT FEEDER CLEANING CARD will display Open the feeder cover and insert the feeder cleaning card When the feeder cleaning card has been sensed by the feeder card sensor the message CLOSE FEEDER COVER will display VVhen feeder cleaning is complete the message REMOVE FEEDER CLEANING CARD will display After the card is removed the LCD will display READY 00 You may now reload the ribbon and cards and continue printing Cleaning the Printhead Use of the cleaning cards will normally do an adequate job of cleaning the printer However a separate printhead cleaning using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs Caution Never use a
13. he card is ejected from the printer into the card hopper Remove the sample card and check for any discrepancies If the sample card is correct your printer is ready to produce more cards 18 4 Cleaning Caution PROTECT YOUR FACTORY WARRANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only Javelin authorized technicians to service the printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer Your printer includes a simple cleaning system using pre saturated cleaning cards provided The regular use of these cards will clean and maintain important parts of your printer that cannot be reached including printhead the transport rollers and the magnetic encoder station optional feature When to Clean After approximately 1000 color cards have been printed the printer LCD will prompt CLEAN PRINTER or when print quality has been degraded How to Clean 1 Leave power on 2 Press and hold the control button for 5 seconds 3 VVhen the cleaning cycle is initiated the LCD message REMOVE RIBBON THEN CLOSE LID will display 4 After the ribbon is removed and the lid is closed the message EMPTY FEEDER THEN CLOSE COVER will display L_ i _ D If the lid is opened and closed without removin
14. i F 2 F 7 j F k 1 4 F 3 ce k j a gt k F F k q User s manual J120i D JAVELIN NBS Technologies December 2008 Rev E Quick Start 1 Unpack your Javelin card printer Make sure the following items are included Power amp USB cables Ribbon cartridge Cleaning kit Power Transformer Quick Start guide Drivers amp documentation CD lf any items are missing please contact your dealer Open lid Open printer lid by pressing the cover release button on the top of your printer Peel protective wrapper from adhesive cleaning roller by gently pulling on the tape Insert the ribbon cartridge with the cleaning roller facing down so the gears on the ends of the rollers fit into the appropriate slots Close the printer lid and push down until you hear an audible click 4 Loading cards Open card feeder cover Slide card guide all the way to the right until it locks in place with an audible click Remove wrapper from card stack Place stack of up to 100 cards into the card feeder and close the Cover VVhen card feeder cover is closed the card guide locking mechanism will automatically be released 5 Preparing card output hopper Raise the printer lid and rotate the hopper down Return hopper to its closed position when not In use Place the printer power switch in the ON 1 position ribbon automatically synchronizes 6 Start
15. ing to print cards Install the Windows driver on your PC connect the interface cable and switch on the printer when prompted a ee CPE TECHNOLOGIES Table of Contents 1 INCTPOCUCTION 1 0 0 6 ete eee eee eeeeeeenaennnnnas Printer features Controls connectors and indicators LCD panel 2 Installation and Setup 8 General information Unpacking the printer Loading ribbon cartridge Loading cards Card output hopper Installing the print driver software and setting driver options Connecting your printer Printing a test card 3 Printing Cart 2 ee Creating a sample card Printing a sample card Ay RSA hb ae sured atc tarda abeseerstdcedatueeteveseniastvesunsdsnteeebageseaaessees VVhen to clean How to clean Cleaning the printhead D Troubleshooting eaeeaeeneaes Print quality issues Ethernet connection and adapter 6 Technical Specifications General Colour printing Bar code Cards Card dimensions Ribbon cartridges Interface Printer dimensions Electrical Environmental Options 17 19 2p 28 a pee CPE TECHNOLOGIES Appendix ENCOGEF 2 4014 ie eiinei nan neue aies coins Magnetic card stripe encoder Introduction Media loading orientation Magnetic encoder cleaning Appendix B Single Card Feeding
16. int To check the operation of the printer you should print a test card Printing a test card does not require that the printer be connected to your computer or network but power must be applied 1 Set the printer s power switch on the back of the printer to the OFF 0 position 2 While pressing the printer s front panel button switch the printer ON 1 3 Hold the panel button until the LCD display panel reads PRINT TEST CARD 4 Release the panel button and the test card will print This is an example of the test card ain BE Ny MLL YT ML 16 3 Printing a Card Printing requires the Windows Printer Driver your card design issuing software or printer Command level programming through the printer interface The printer can be used with any Windows 2000 Windows Server 2003 Windows XP or Windows Vista software application program using the drivers provided on CD with the printer Refer to chapter 2 for instructions on installing the printer driver Creating a Sample Card Before you begin a new printing session print a sample card to ensure that the cards will be printed correctly Follow the steps below to print your first card using the Javelin branded True Colours card printer ribbon cartridge and the Windows printer driver Go to the Microsoft Word Software lf the J7 20 printer was not selected as the default printer go to file gt select printer and choose Javelin J12O card printer from the prin
17. inter to 110 230 volts 60 50 Hertz Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator Computer or printer can get wet Personal injury could result The printer must be connected to an earthed electrical power source and properly protected against electrical Surges and grounding faults the electrical reliability of the printer is based on the reliability of the mains power source and with the earth connection The printer s power supply is an internal unit that can only be serviced or replaced by trained and authorised personnel TECHNOLOGIES o Unpacking the Printer Your printer ships in a carton and protective anti static bag Keep all packaging material in case you need to move or reship the printer Inspect the shipping container to ensure that no damage has occurred during shipment If any damage is apparent file a claim with the shipper Please ensure that you have a clean and nearly dust free environment for proper Operation and storage of the printer Make sure the following items are included with your printer EIRE Nr Drivers amp Ribbon cartridge Cleaning kit documentation CD Quick F Start Transformer Power amp USB cables Quick start guide If any items are missing please contact your dealer 10 Loading Ribbon Cartridge The printer requires approved ribbon cartridges See
18. manual may cause harmful interference to radio Communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense INDUSTRY CANADA NOTICE This device complies with Industry Canada ICES 003 class A requirements Cet quipement est conforme l ICES 003 classe A de la Norm Industrielle Canadienne is TRADEMARKS JAVELIN is a registered trademark of NBS Technologies Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders COPYRIGHT NOTICE This document contains information proprietary to NBS This document and the information contained within is copyrighted by NBS and may not be duplicated in full or in part by any person without written approval from NBS While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that it is accurate with regard to any specification NBS reserves the right to make changes for the purpose of product improvement at any time PRODUCT DISPOSAL Do not dispose this product in unsorted municipal waste This product is recyclable and should be recycled accordingly to your local standards 43
19. n earthed electrical power supply and properly protected against electrical surges and grounding faults The power supply pack can only be replaced by the same product from the manufacturer 1 Place the printer in a location that allows easy access to all sides The printer should never be Operated while resting on its side or upside down 2 Remove the yellow CAUTION label from the back of the printer 3 Ensure that the printer s power switch in the OFF 0 position 4 Insert the power supply plug into the power socket attach the power cord 120v or 230v to the power supply then plug the power cord in to a grounded electrical socket of the proper USB PORT voltage and type POWER SWITCH ETHERNET PORT 5 Attach USB cable to printer and computer Note f your printer has the optional Ethernet interface POWER SOCKET connect the Ethernet cable to the printer and to the Ethernet nectwork Important Do not connect the USB and Ethernet interfaces at the same time 6 Place the printer s power switch in the ON I position The Found New Hardware window will open i O F Va Caution Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent The socket should always be easily accessible to power off the printer TECHNOLOGIES 15 Printing a Test Card With ribbon and cards loaded your printer is ready to pr
20. ndard Encoding Track Field Separator Track Density Valid Characters of characters 210 BPI Alphanumeric ASCII 20 95f 2 75 BPI Numeric ASCII 48 62 3 210 BPI Numeric ASCII 48 62 Bits per inch TExcept the character Including Start Stop and LRC characters Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO standard norms dL Note Refer to the card printer programmer s manual for complete programming information CPR C TECHNOLOGIES 32 Appendix B Single Card Feeding Card Sense Single Card Feed Mode Printing a single card without using the feeder For operating the printer in single card feed mode the printer requires that the operator install an optional Card Sense single card feed kit In single card feed mode the printer will only accept cards through the front slot not from the card feeder To install Card Sense single card feed kit 1 Set printer to OFF 2 Open the lid and remove the ribbon cartridge Important Make sure the output hopper remains closed BLACK ROLLER single card feed kit into the blue tabs at the front of the printer HOLD ROLLER DOWN FIRMLY and SWITCH PRINTER BACK ON TABS WILL RAISE and LOCK ROLLER INTO PLACE 3 Install the black roller from the 33 TECHNOLOGIES Open the lid of the card cleaning cartridge and insert the cleaning roller Peel protective wrapper
21. ng Ventilation Free air Options Magnetic encoder 30 mil cards only 3 track HiCo LoCo CardSense single card feed mode 30 Appendix A Encoder Magnetic Card Stripe Encoder This section contains information on the additional operations of the J120i printers with magnetic card stripe encoder Introduction Operation and maintenance requirements for the J120i printer with the optional magnetic card stripe encoder The magnetic encoder can be set for either high or low coercivity Miedia Loading Orientation stripe cards The magnetic stripe must be flush to the surface of the card to work properly Never use cards which have taped on magnetic stripes Caution ONLY USE cards that comply with ISO 7810 amp 7811 standards for magnetic The magnetic encoder is a factory installed item with the read write head positioned below the card path Ko available with HICO or LOCO encoding MAGNETIC BS STRIPE VVhen loading cards with magnetic stripes into the card feeder please ensure that the magnetic stripe is facing the left side of the printer and closest to the bottom edge of the card feeder Note NBS approved HICO amp LOCO PVC cards are available Ref printer media list 31 Magnetic Encoder Cleaning Use the standard cleaning card process as described in chapter 4 This cleans the most important parts of the printer including the printhead transport roller and magnetic stripe encoder ISO Sta
22. rs provided on CD with the printer This section contains information on the printing of a sample card using the Windows printer driver Note If updating the printer driver from a previous version before installing the updated printer driver always update the firmware to the correct version first Then delete the existing version from your PC using the add remove program Installing the print driver To install the J1 20 printer driver automatically on all operating systems use the Javelin Install Wizard Note Ensure that you have administrative privileges to perform this installation or contact your IT department The Install Wizard will walk you through the appropriate installation steps The Wizard will Automatically launch when the driver CD is inserted From the main menu of your documentation CD select DRIVERS from the Subsequent menu The Install Wizard will walk you through the appropriate steps Delete previous versions of the driver and clean up any necessary registry entries You must select Remove from the install options to remove any previous driver versions 14 Connecting your printer Caution Limit electrical power supplied to the printer to 24 v DC Limit excess current draw to 16 amps or less using an associated circuit breaker or other such device Never operate the printer in a location where operator computer or printer can get wet Personal injury could result The printer must be connected to a
23. sharp object to scrape deposits from the printhead Permanent damage to the print head will result Place the printer power switch in the OFF 0 position 2 Open printer lid by pressing cover release button and open cover fully to reveal printhead mounted to inside of cover 3 Clean printhead by moving alcohol moistened swab tip side to side across printhead elements Only use moderate force 4 Allow two to three minutes for the printhead to dry before placing the printer power switch in the ON I position To reorder cleaning cards and swabs see Appendix D 01 9 Troubleshooting This section offers solutions to potential problems you may experience with your printer Print Quality Issues This section will help you resolve print quality problems The print quality is dependent on several factors The two most important factors that will increase your print quality are cleanliness and card stock To diagnose and fix print quality problems follow the troubleshooting procedures below Example 1 Small spots appear on the printed card with a non printed area or a different colour Possible Cause Contamination on the card surface Solutions Check that cards are stored ina dust free environment Use a different supply of cards Possible Cause Cleaning roller not installed Dust inside the printer and or dirty cleaning roller EXAMPLE 1 solutions Perform a cleaning of the printer ref chapter 5 Check that
24. ter is trying to print a job If the job does not print check the following Verify that the printer has media and ribbon If the printer is showing any errors It is unlikely that the Ethernet adapter can send data to the printer The LED continues to blink until the printer malfunction ts resolved or until the printer is turned off Flashing red indicates the Power On Self Test POST is in progress 4 lf the LED is solid red for more than 30 seconds the Ethernet adapter has failed the POST A failed POST can be caused by any of the following The printer attached to the Ethernet adapter device is malfunctioning Turn the printer power off wait 10 seconds then turn the printer back on If the Ethernet adapter still fails the POST the Ethernet adapter has a hardware problem that can be fixed only by replacing or returning the unit Contact technical support for repair or replacement information 2 If the LED is alternately flashing red and green for longer than 2 minutes the Ethernet adapter is in firmware download mode This means it is waiting for new firmware data to be sent before it continues normal functioning Perform the following lf the Ethernet adapter was purposely put into firmware download mode finish the download with the proper update utility Contact the NBS web site at http 7 www nbstech com to download this utility Contact technical support for help recovering this unit NBS TECHNOLOGIES 26 Network Sta
25. ter names list Close the print dialog box Go to file gt page setup Select the size tab and under paper size choose card Under orientation select landscape or portrait Select the margins tab and set the top bottom left and right margins to O zero Press OK to close page setup window The card appears on the window Design a card with both black and colored text and with coloured pictures similar to the sample card shown below ONO ARO M gt na a 4 Da a TECHNOLOGIES 17 Printing a Sample Card Once you completed creating your sample card you are ready to print Ensure your printer has a Javelin branded True Colours card printer ribbon cartridge installed and there are cards in the feeder Refer to chapter 3 for instructions on installing the ribbon and loading the cards Print your sample card as follows Select file gt print to open the print dialogue box Ensure the following settings in the print dialogue box Printer name Javelin J12Oi card printer Print to file Unchecked Page range All Number of copies 1 Collate Unchecked Print what Document Print All pages in range Pages per sheet 1 page Scale to paper size No scaling Click the OK button The printer will feed in a card and start printing The data download time will vary depending on the complexity of the card design and the processing speed of the computer Once the printing is completed t
26. tus Activity Indicator A bi color status activity LED indicates network speed established link and network activity 1 lf the LED is off no link was established 2 If the LED is solid green a 100Base link is established 3 If the LED is flashing green a 100Base link is established and network activity has been detected 4 If the LED is solid orange a 10Base link is established D If the LED is flashing orange a 10Base link was established and network activity has been detected Network activity detected by this LED does not mean the activity is data for the print server The activity is all activity on the network seen on the Ethernet adapter 2 6 Technical Specifications General Integrated card feeder and lipper Load N Go drop in ribbon cartridge 1 6 digit LCD display Drivers for Windows 2000 2003 Server XP and Vista Colour Printing Colour dye sublimation or monochrome thermal transfer printing 30 seconds per card full colour single sided YMCKO 35 seconds per card full colour dual sided YMCKOK 7 seconds per card monochrome printing 300 dpi 11 8 dots mm print resolution Bar Code Code 39 Code 128 B amp C with amp without check digit 2 of 5 amp 2 of 5 interleaved UPC A EAN 8 amp EAN 13 PDF 417 2D bar code and other symbologies can be printed via Windows drivers Cards Types PVC PVC composite Card width length ISO CR 80 150 7810 54mm 2 12 x 86mm 3 38 Magnetic stripe ISO
27. ualify for this warranty the printhead must be returned to NBS or to an authorised dealer Customers are not required to purchase NBS supplies media and or ribbons for warranty qualification However if it is determined that the use of other manufacturers supplies has caused any defect in the printhead for which a warranty claim is made the user is responsible for all charges required to repair the defect The warranty becomes void if the printhead is physically worn or damaged also if it is determined that failure to follow the preventive maintenance schedule listed in the user s manual has caused defects in the thermal printhead for which a warranty claim is made SUPPLIES These are warranted to be free from defect in material and workmanship provided the user has complied with storage handling and usage guidelines established for supplies used with NBS Javelin printers SPARE PARTS All parts maintenance kits options kits and accessories are warranted to be free of defects in material and workmanship This warranty becomes void if the item is modified improperly installed or used or damaged by accident or neglect Notes Failure to exercise caution to protect the equipment from electrostatic discharge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorised by NBS or an authorised dealer may void the
28. upport department details above for instructions before shipping your printer RMA number clearly marked on the outside can be accepted for return to NBS Only complete goods in their original packaging with a valid Returned Materials Advice 41 Appendix G Declarations of Conformity 09 336 EEC EMC Directive EN 55022 B RF Emissions modified by control 92 31 EEC EMC Directive EN 500082 1 Immunity to and 1992 Electromagnetic 9357537 EEG Disturbances 73 7 237 EEG Low voltage EN 60950 Product Safety modified by Directive ae 8 lets ea FCC Part 15 Subpart A Section 15 107 a and FC Model J120i conforms to the following specification Section 15 109 a Class A digital device Supplemental Information This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction
29. warranty NBS or its authorised dealer will at tts option repair or replace the equipment or any parts which are determined to be defective within this warranty period and which are returned to NBS or its authorised dealer NBS specifically disclaims the implied warranties of merchantability and fitness for a particular purpose For full warranty terms including the length of warrantly period please contact the Javelin dealer from whom you purchased your 20 printer a D 4 D a TECHNOLOGIES Appendix F Technical Support lf for any reason you require product technical Support please contact the distributor where you purchased your equipment If they cannot help you or at their direction contact NBS For Support in Europe Middle East Africa and Asia Pacific NBS TECHNOLOGIES B1 MOORFIELD POINT SLYFIELD INDUSTRIAL PARK GUILDFORD SURREY GU1 1RU UNITED KINGDOMI Tei 44 0 1483 563 200 Fax 44 0 1483 511 189 Email technical support nbstech com For support in North and south America NBS TECHNOLOGIES 10925 BREN ROAD EAST MINNEAPOLIS MN 55343 UNITED STATES OF AMERICA Tel 1 800 565 9033 or 1 952 912 9423 Fax 1 952 912 9439V Email technical support nbstech com Web www nbstech com HOW TO RETURN YOUR PRINTER If you have purchased your printer from an NBS distributor please first contact them on their return procedures Alternatively contact the appropriate NBS Technical s
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